#socbiz
Curated hints on Digital Transformation, Enterprise 2.0, Enterprise Social Networks, Social Intranets, Social Collaboration, Knowledge Management, HR 2.0, ... and all the rest
Dr.-Ing. Carsten Rose – Effective: 31.05.2019
Social Business Digest by caro - Archive 05/2019
 

Archive 05/2019

 

Worauf wettet ihr: Mittelmaß oder optimale Zusammenarbeit?
31.05.2019
Was ein wenig nach einer rhetorischen Aufgabenstellung und Entscheidung klingt, hat einen sehr ernsten Hintergrund. Denn sowohl Mittelmaß (und damit allzu oft auch mittelmäßiger Erfolg), als auch optimale Zusammenarbeit haben ihre Licht- und Schattenseiten. Ein Blick in mehr Tiefe Mit Erfolg verbinden wir aus Unternehmenssicht in erster Linie wirtschaftlichen Profit. Er ist und war das Lebenselixier. Kein Unternehmen kann sich lange im Markt halten, ohne ausreichend Gewinn zu erwirtschaften und einigen Unternehmen ist das Thema so wichtig, dass sie es ...
 
Die 6 wichtigsten Zutaten für Selbstorganisation
31.05.2019
n der Digitalökonomie überleben die Schnellen, die Anpassungsfähigen und die Innovativen - so zählt eine schrittweise zunehmende Selbstorganisation zu den probatesten Vorgehensweisen, um sich fit für die Zukunft zu machen. In sich selbst organisierenden Einheiten arbeiten Mitarbeiter jenseits von Hierarchien autonom und eigenverantwortlich. Die Mitarbeiter sind hoch motiviert, weil sie Gestaltungsfreiheit erhalten, gemeinsame Siege erringen, sich weiterentwickeln und den Sinn ihrer Arbeit in einem Gesamtzusammenhang sehen - kurz: New Work. Selbstorganisation ...
 
The Influencer the CEO Did Not Know, but Who Helped Him Succeed!
31.05.2019
"Who is that?" The CEO looked baffled. He had just learned that the most influential person; the ONE person in his organization he could not afford to neglect, was a person he had never talked to. The 2000-person company had been a stable number one with a +40% market share in a fast-growing market for a decade, but suddenly problems were appearing from all sides. Economic outlooks in its market were dim. Profits were dropping. New competitors ate market shares. Employee Engagement was dropping and key people in the organization were poached by competitors. ...
 
The Future of Work: The Rise of Workers Who Self Automate Their Jobs
31.05.2019
The headlines tell a confusing story about the impact of automation and artificial intelligence on jobs. Pew Research Center asked 1,896 experts to comment on the impact of automation and AI on the future of jobs. Roughly half of these experts, 48%, envisioned a future where robots and digital agents will displace significant numbers of both blue and white-collar workers. The other 52% of experts expect technology to create more jobs than it displaces by 2025. This is consistent with the estimate from Gartner that says by 2020 AI will create 2.3 million ...
 
Stop Suppressing The Workforce
31.05.2019
Rules. Procedures. Protocols. Organizations are full of them. Managers love setting them. Employees are, literally, sickened by them. The overuse of rules to control behavior murders productivity, defies common sense, and kills motivation. The no-trust workplace Is trust in colleagues so low that we can't let them make the tiniest of decisions? Do we mistrust the world so badly that we need procedures for every initiative? Do we believe it's a good use of our time to write policies that no one reads? Should we punish everyone because of one individual's ...
 
Dumb Rules Are Frustrating Your Best People
31.05.2019
Treat employees the way you want them to behave?--?like adults. "I follow three rules: Do the right thing, do the best you can, and always show people you care."?--?Lou Holtz Imagine having to read a 10-page manual before every meeting. That's what used to happen at GM. Its workplace dress code was complex, copious, and lengthy?--?10-page long to be exact. Until GM's new head of HR shrank the restrictive dress code to two words: "Dress appropriately." We live in a complex, dynamic world?--?rules should make things simpler, not more complicated. Unfortunately, ...
 
Kultur wird zu einem entscheidenden strategischen Wirtschaftsfaktor
30.05.2019
Wie immer geht es um die Sicherstellung von Erfolg, Gewinn und Wachstum, damit Ihr Unternehmen am Markt bestehen kann, damit Sie und die MitarbeiterInnen beschäftigt werden können, und Ihr Unternehmen die Erwartungen und Wünsche der KundInnen befriedigen kann. Dieses Zusammenspiel von Angebot und Nachfrage im Kontext der Machbarkeit, beeinflusst von dem jeweiligen nationalen wie auch globalen Zeitgeist, aber auch nationalen wie auch internationalen politisch festgelegten Rahmenbedingungen, bestimmt die Art und Weise, wie man miteinander agiert, Produkte ...
 
Vom Human Ressource Manager zum Empowerment Officer
30.05.2019
Seit er 2018 die Geschäftsführung von seinem Vater übernommen hat, nennt sich der CEO des Beratungshaus Kienbaum, Fabian Kienbaum, Chief Empowerment Officer. Bloß ein Wortspiel? Oder verändern Begriffe, Worte, Bezeichnungen die Unternehmenskultur? Hängt das Konzept Leading by #WePowerment, mit dem Kienbaum etablierte Führungskonzepte in Frage stellt, wirklich an neuen Begriffen? In diesem Beitrag gehe ich auf den Widerspruch zwischen New Work und Old Economy ein und illustriere das am Widerspruch zwischen den Begriffen Human Ressource Manager und Empowerment ...
 
Why Your Team Isn't More Productive - and What You Can Do About It
30.05.2019
Software hasn't been the universal, productivity-boosting panacea many of us hoped it would be -- or assume it is. With software, you could say we have too much of a good thing. According to Workfront's 2019 State of Work Report in the US, 44% of respondents are requesting more software tools to help them manage their work. One reason is because the vast majority of respondents -- 86% -- assume that automation will free them from drudgery so they can rethink their work in fresh, innovative ways. For this and other reasons, many companies continue to ...
 
The Employee Experience Platform: A New Category Arrives
30.05.2019
One of the biggest trends in employment is finding ways to make work easier. In this hot job market employees are quitting their jobs in record numbers, and studies show that the voluntary turnover rate is now over 15%. (This means almost one in six people are leaving their jobs voluntarily to look for another one.) At the same time, people are working more hours, undergoing more stress, and feel less productive than ever. In fact productivity in all mature economies is slowing (output per hour worked) and most economists can't even agree on the cause. ...
 
If Trust Is The Glue Of A Network...
30.05.2019
...we can't have too many honest & authentic discussions about it. And talking about trust can be hard in any context, but in some ways it's even harder in networks. So many of the 'rules' are contrary to what most civilized people have grown to expect. So many norms are being re-written. Networks require diversity - and our different cultures have different norms and cues for trust & trustworthiness. So while we all have a similar sense of what it feels like to trust & to have earned trust - we don't always know ...
 
5 Prinzipien für gelungene Transformation
29.05.2019
Alle wollen transformieren - bearbeiten aber nur Symptome statt Ursachen. Das geht besser. Die Substanz ändern, nicht die Oberfläche polieren: Das steckt im Wort Trans-Formation. Dennoch gebrauchen es Unternehmen geradezu inflationär für Maßnahmen, die brüchiges Gemäuer mit fancy Graffiti übermalen. Darunter fallen Aktivitäten, wie hippe Arbeitsumgebungen schaffen, aber die Art, wie im Unternehmen gearbeitet wird, unangetastet lassen Mitarbeiter in zeitgeistigen Methodiken wie Design Thinking oder Scrum trainieren, aber ihnen so viel hierarchische und ...
 
Auch neue Führung braucht eine gute Regie
29.05.2019
Führungskräfte stehen vor großen Herausforderungen. Sie sollen Innovationen vorantreiben und neue Prozesse etablieren - möglichst kommunikativ und transparent. Allerdings bewegen sie sich häufig in alten Strukturen und Denkmustern, die sich nicht von heute auf morgen verschieben lassen. Von "Digital Leadership" oder "Servant Leadership", also dienender Führung, ist heute die Rede. Doch mit der Frage, wie diese ausgestaltet wird, fühlen sich Manager*innen oft allein gelassen. Wie funktioniert neues Führen? Ich fülle diese Rolle, in die ich bei Accenture ...
 
Getting Ready for Agile HR
29.05.2019
Sometime mid last year, we decided that HR is the next team to go agile in ANZ. Ever since this news hit all of us, I have been trying to catch up on my reading on Agile and if its for HR. I really wanted to know how many other organisations have gone agile in HR, have they succeeded, how ahead are we in this game, are we the trend setters, will we succeed, do we really need it, is it worth the time and effort, can we not fix just the bits that needs fixing (the feeling that my team is doing OK, so why not fix the other teams that need help). My consulting ...
 
Man as Perpetually Wanting Animal
29.05.2019
Successful collaboration in the age of knowledge work, especially in agile organisations with their high degree of self-organisation and self-responsibility, depends to a large extent on the assumptions about human nature. Douglas McGregor stated as early as 1963 in his seminal book "The Human Side of Enterprise" that we should no longer regard people as lazy and reluctant to work (Theory X), but as intrinsically motivated and willing to perform (Theory Y). McGregor clearly builds on the work of Abraham Maslow, which meanwhile has become an indispensable ...
 
The status quo
29.05.2019
In understanding the shift, I wrote that as we make this transition -- from a market-dominated to a network-dominated society -- the confusion of post-modernism clouds our vision of a positive future. The traditional political Right wants to go back to the Pre-modern Era -- dogmatic, faith, truth -- while the traditional political Left wants to stay in the Modern Era -- doubting, science, facts. However, the way ahead is to a Meta-modern Era -- seeking, knowledge, combining. This new path may be the most difficult because creating a status quo is more ...
 
Bildung braucht Digitalisierung! Schnellstens!
28.05.2019
Unsere Schulen sind das Fundament unserer Bildung. Sie sind die Basis für alles, was danach kommt, egal ob Lehre oder Studium. Das Problem: Unsere Schulen haben sich von der Grundstruktur her seit Einführung der Schulpflicht nicht viel verändert. In diesem Artikel erfährst Du die Antwort auf folgende Fragen: Warum muss unser Schulsystem schnellstens transformiert werden? Warum genügen Tablet-Computer, interaktive Whiteboards oder Programmier-Unterricht in der Schule der Zukunft nicht? Wie sollte die Schule aussehen um Schüler fit für die Welt von Morgen ...
 
Jayne Lerman: 'Put Yourself in Employees' Shoes' When Designing Your Digital Workplace
28.05.2019
Jayne Lerman's day-to-day focus at Mastercard is to ensure that digital workplace technology helps enhance employee productivity to create an environment where staff can thrive. "Technology is something that I've been engaged with and interested in my entire career," she said. "I've always loved that technology can elevate our experiences and that it's constantly evolving." Lerman currently leads global employee digital experience for worldwide payments and technology firm Mastercard where her responsibilities include driving technology innovation and ...
 
Nobody wants to be led
28.05.2019
Leadership is a role and work. Nobody wants the boss but everybody wants someone to do the work. It's your turn to do the work. We commonly confuse the two meanings of leadership. Many people do so wilfully in pursuit of status. The human desire for social status takes priority over the hard work of leading. We need to accept that nobody wants the role, but everyone can do the work. Then we need to all get on with the work. Nobody Wants to be Led Having a boss or other hierarchical leader is overrated. Learned helplessness can be comforting for those ...
 
Why It's So Hard to Speak Up Against a Toxic Culture
28.05.2019
Frustrated by the behavior of some men in their workplace, a group of women working at Nike anonymously surveyed other women colleagues a few months ago about their perceptions of sexual harassment and gender discrimination at the company. The results painted a clear picture of a workplace where women often felt marginalized, disrespected, and discriminated against. The survey reached the hands of the company's CEO. What followed, as covered in the media, has been a serious wave of changes: Top executives at the firm resigned or are on their way out, ...
 
Evolution Is Not the Cause of Selfish Capitalism
28.05.2019
Cooperation is imprinted in our genes just as unmistakably as competition. only because we have developed the most advanced ways of working and playing together. We've been conditioned to believe in the myth that evolution is about competition: the survival of the fittest. In this view, each creature struggles against all the others for scarce resources. Only the strongest ones survive to pass on their superior genes, while the weak deserve to lose and die out. But evolution is every bit as much about cooperation as competition. Our very cells are the ...
 
Agilität: Mode, Entwicklung oder Evolution? (Teil 3 der Serie)
27.05.2019
Management- und Beratungsmoden - so hatte ich im 2. Teil dieser Serie geschrieben - dienen dem Zweck, Aspekte von Führung, von Zusammenarbeit oder des Organisationsverständnisses in den Vordergrund zu bringen, die unterschätzt, vernachlässigt oder abgewertet sind. Nun beanspruchen aber immer wieder einzelne solcher Ansätze mehr zu sein, als eine Mode oder Hype. Sie positionieren sich als Weiterentwicklung, als Verbesserung, als neue und richtige Weise zu führen, zu kommunizieren, zusammenzuarbeiten und (große) soziale Systeme zu organisieren. Dann kommen ...
 
5 Flavours of Enterprise Social Tools
27.05.2019
Over the last two weeks, I had the pleasure of interviewing representatives of the 5 enterprise tools which will go on stage for Social Now 2019. Here is a summary of those interviews, with a special focus on recurring topics and divergent ideas. Leadership The topic of leadership came up on almost all the interviews, albeit from different angles. Patrick Allman, of MangoApps, considers leadership from the top as a key element to ensure the ongoing success of an internal digital hub. "[T]he most important is top level leadership at launch in communicating, ...
 
Enterprise Search and Machine Learning: A Match Whose Time Has Come
27.05.2019
Over the last few years, artificial intelligence and machine learning have increasingly come up in conversations about enterprise search. As artificial intelligence (AI) and its cousin, machine learning (ML), increased in accuracy and ease of integration, instances of them being directly integrated with or running alongside of search to improve results increased as well. But chances are you remember when search relevancy was based on simple metrics like term frequency -- the document with the largest number of instances was ranked highest, and documents ...
 
Reinventing Organizational Learning - Towards Transformative Learning
27.05.2019
In transformative learning, the emphasis shifts from information to imagination, from intended learning to emergent learning. ~ Aftab Omer Complexity, emergence, ambiguity, transformation, agility, etc., are words that have become more and more mainstream over the past few years. VUCA and #futureofwork are commonplace memes now. Organizations are trying to play catch-up as waves of technology take over our lives, work, attention, and energy. The human mind cannot keep pace with this change. Organizations are merely reflecting the confusion each one of ...
 
Setting Standards in Agile Organizations
27.05.2019
Agility requires orientation. It's exactly this alignment that enables effective autonomy and decentralized decisions, which make agile organizations so adaptable. But agility also requires common standards and conventions to ensure that effective cooperation of autonomous teams. So the question is not whether such standards are required in agile organizations, but rather how they are created and enforced. The answer to this question is obvious and well known in traditionally functionally divided organizations: A separate unit of specialists is formed ...
 
If Your Employees Aren't Speaking Up, Blame Company Culture
27.05.2019
Companies benefit when employees speak up. When employees feel comfortable candidly voicing their opinions, suggestions, or concerns, organizations become better at handling threats as well as opportunities. But employees often remain silent with their opinions, concerns or ideas. There are generally two viewpoints on why: One is the personality perspective, which suggests that these employees inherently lack the disposition to stand up and speak out about critical issues, that they might be too introverted or shy to effectively articulate their views ...
 
Working Out Loud wird Erwachsen & wird Teil unserer BizDevOps Transformation
24.05.2019
Wir, das Working Out Loud Kernteam bei BMW (Ilona Libal, Marielouise Mieschner, Fabian Bayer, Alex Hörber, Andreas Schorn, Jasper-John Wendenburg, Norbert Zeßel), haben eine sehr gute Nachricht zu Working Out Loud. Working Out Loud wird eine offizielle Methode der Agilen Transformation bei BMW. Das BizDevOps Transformation Team bei BMW und das IT Changemanagement haben den Auftrag bekommen, Working Out Loud von einer Graswurzelbewegung in die Linie zu überführen. Was heißt das konkret? Working Out Loud kann ab sofort von jedem Interessierten im Rahmen ...
 
What do we mean by an Org OS?
24.05.2019
"The greatest challenge for today's leaders is how to upgrade their organisation's operating system." This is how we frame the conversation about organisational change and the role of digital transformation on our newly-updated website, so I thought I would explain our thinking. Firstly, the term digital transformation has been stretched so far that it covers anything from social media to robot process automation, and many organisations who talk about it are still in the realm of 'put an app on it!' rather than seriously addressing the organisational ...
 
Reinventing Organizations - Reimagining the Constructs
24.05.2019
We are on the cusp of a massive transformation. Humanity is at a fork in the road. And everything depends on the choices we make today. No individual, organization, or industry is immune from it. The world, as we knew it, is literally and metaphorically dissolving before our eyes. The old paradigms are disintegrating faster than we can comprehend. We are on the edge of tremendous opportunity as well as heart-shattering loss. In the face of this chaos, I believe our organizations today have the power, capacity, and reach to wreak havoc or to heal the ...
 
Understanding Fake Agile
24.05.2019
I was recently asked by a major corporation to give a talk on "fake agile." They wanted me to explain what it is, how to identify it and how to deal with it. The request led me to give some thought to the many varieties of the beast, the reasons for its emergence and the prospects of taming, containing it, or turning it into the real thing. The request is understandable. Some instances of supposedly agile management have as much relation to real Agile as someone wearing flamenco costumes and talking about flamenco, without having mastered flamenco dance ...
 
Creating a Culture of Continuous Improvement
24.05.2019
A number of health systems have scored impressive gains in improving outcomes and patient satisfaction and lower costs by applying the Toyota Production System (TPS) to redesign "lean" clinical and administrative processes, eliminating waste and boosting quality. But in all too many cases, when the leader who championed TPS left his or her organization, these efforts began slipping. We know this firsthand: This happened at Wisconsin-based ThedaCare. When one of us (John Toussaint) left in 2008, its performance in terms of quality (as measured by the ...
 
Unternehmen sind die Keimzellen für die Zukunft
23.05.2019
Das deutsche Grundgesetz wird 70, die alte Dame wäre heute damit längst in Rente, doch es scheint, als hätte sie uns noch immer etwas zu sagen. Und richtig. Allein, wenn ich mir die ersten Artikel ansehe, gehen mir gleich ein paar Dinge durch den Kopf, an denen wir weiterhin arbeiten könnten und sollten. Ich glaube fest daran, dass nicht nur Eigentum, sondern auch Unternehmertum, auch ohne Eigentum, verpflichtet. Jeder, der Teil eines Unternehmens ist beeinflusst dessen Haltungs- und Kulturmuster und nimmt damit ganz direkten Einfluss auf Haltung und ...
 
Schöne neue Arbeitswelt - nur wie kommen wir hin?
23.05.2019
Schon wieder ein Buch über New Work, muss das sein? "Brave New Work" von Aaron Dignan, Gründer der Beratungsfirma The Ready, hat sich an das populäre Thema herangewagt. Mit Aldous Huxleys "Brave New World" hat das neue Managementbuch des New Yorker Beraters eine utopische Weltsicht gemeinsam: der Glaube an die Gestaltungsfähigkeit von Zukunft. Während Huxley jedoch ein finsteres Morgen zeichnet, geht Dignans Gedankenexperiment gut aus. Was hieße es für Wettbewerb, wenn jede Organisation New Work leben würde? Wie könnten sich Arbeitgeber dann noch unterscheiden? ...
 
Post #999 - How to have Meaningful Work Conversations Online
23.05.2019
I invited suggestions for the last posts before the 1000th post on this blog and Cai Kjaer suggested the great topic of how to have meaningful work conversations online. This is a topic that has been underexplored so let's dive into a long post to breakdown some of the elements and suggestions how to improve the interactions in your community. I don't propose that this is a comprehensive response to the topic. What follows is my tools and approaches for managing meaningful online conversations. If all you want is a short post with some tools for conversations ...
 
8 Tips for Improving Change Management in an Evolving Workplace
23.05.2019
It goes without saying that organizations want to establish new, more productive ways of working. However, actually executing this remains a problem. A Gartner report this month found that by 2021 only about 25% of medium and large organizations will "successfully target new ways of working in 80% of their initiatives." Gartner referred to distributed decision-making, virtual and remote work and redesigned physical workspaces as some of the ways organizations are trying to establishing those new ways of working. Be an 'Orchestrator of Change' Adoption ...
 
5 Steps To A Progressive Organizational Structure
23.05.2019
"The bottom of the pyramid is...the biggest opportunity for innovation in business models." When C.K. Prahalad wrote 'Fortune at the Bottom of the Pyramid' in 2004, his focus was on commercial opportunities serving large populations in emerging countries. After visiting 100+ progressive companies around the world, we argue this concept is also valid in most organizations. Frontline employees at the 'bottom of the pyramid' have been neglected, leaving enormous untapped potential in traditional organizations. The familiar hierarchical pyramid The pyramid ...
 
McKinsey Studie: Digitalisierung erfordert digitale Mitarbeiter Kompetenzen
22.05.2019
Laut McKinsey Studie "Skill Shift -- Automation and the Future of the Workforce" werden Unternehmen bis zum Jahr 2030 neue Anforderungen an Mitarbeiter stellen. Die Nachfrage nach technischem Fachwissen wird dramatisch steigen. Die Automatisierung verlangt mehr Sozialkompetenzen und Kreativität. In Deutschland werden künftig immer weniger Jobs mit händisch-motorischen Fertigkeiten erforderlich sein, weil Automatisierung und künstliche Intelligenz den Arbeitsalltag und Kompetenzen dramatisch verändern werden. Bis 2030 wird der Anteil der Arbeit, der technisches ...
 
Von Human Resources zu Human Relations - 5 Thesen zur Zukunft von HR
22.05.2019
tl;dr ... ernsthaft? Den inspirierenden und fundierten Diskurs zur Zukunft der HR Rolle auf der #NextAct 2019 und auf der Kienbaum #PPLCON habe ich zum Anlass genommen, meine Thesen zur Zukunft von #HR zu vertiefen - ein Danke an alle kontroversen Mitdenker in meinen Live Sessions und drum herum! 5 Thesen zur Zukunft von HR sind auch mein Beitrag zur Blogparade #AgileDeadOrAlive #ConnectedHR Ich sehe die Gedanken im größeren Kontext als Beitrag zur Diskussion rund um den exponentiellen gesellschaftlichen Wandel, inmitten dessen wir uns gerade befinden ...
 
The battle of the tools! MS Teams, Whatsapp, Slack, Yammer and Workplace. Who wins the war?
22.05.2019
"Do not allow tools to invade your mailbox. They act like imperialist warriors eager to extend their territory. Disable their notifications." That's what I wrote two years ago in the book Social Technologies in Business. The metaphor of war still applies today. More and more tools are trying to extend their territory and some of them are even fighting against each other. What are the consequences of this proliferation of tools and for the way our work gets done? I still am an ardent evangelizer of social, but I am not blind to the fact organisations ...
 
Internal Communications In Time Of Change
22.05.2019
The biggest challenge for any internal communications team is dealing with the many fluctuations within the larger organization, such as corrections in strategy, adjustments in tactics, changes in management, modifications in the markets, and so forth. That said, this challenge is just a constant and predictable one. Trying to hit a moving target is part of the internal communications job! And, of course, the larger the organization, the more complex that challenge becomes. One additional level of difficulty comes with measuring the impact. The external ...
 
Learning is the New Way of Working
22.05.2019
Do you still remember? The participants were invited to a 4 star hotel and spoiled with all comforts. The wellness and gourmet offer made the training an important VIP event. In light-flooded seminar rooms, care was taken to ensure that everyone was neatly placed in U-format with their nametag. Eloquent lecturers have taken on the difficult task of developing attention and respect in the room with innovative slights. The daily group work was the highlight of the day. In recent years, companies have steadily grown their own understanding of the learning ...
 
Return on Vernetzung?
21.05.2019
(Weiter-)Bildung stellt für Unternehmen eine Investition dar, bei der Ressourcen langfristig eingesetzt werden, um ein bestimmtes unternehmerisches Ziel zu erreichen. Bewertet werden Investitionen dabei normalerweise anhand ihrer Auswirkungen auf Mehrkosten, Umsatz und Profitabilität. Aber passen Lernen und Social Collaboration wirklich mit diesen Faktoren zusammen? Mit dieser und weiteren Fragen setzt sich Sabine Kluge, Expertin und Keynotespeaker zu Themen der digitalen Transformation und Organisationsentwicklung, auseinander. Das Problem Egal ob Transformationsanstöße, ...
 
Where Measuring Engagement Goes Wrong
21.05.2019
Surveys to assess how engaged workers are in their jobs are highly popular among employers, who hope the results will help them improve employee productivity and creativity and reduce turnover. But consultants and academics have long differed in their conclusions about how much can be inferred from the results of these surveys. Based on our own work as academics, we caution business leaders implementing such surveys: They may not tell you much about your employees that you can do anything about. One reason for this is that there is no universal definition ...
 
Humane leadership must be the Fourth Industrial Revolution's real innovation
21.05.2019
Do we need a new type of leadership for the Fourth Industrial Revolution (4IR)? We have heard it many times: the 4IR is not only here to stay, but is moving faster than we thought. The real question is whether leadership is also adapting to this new business environment. Let's start with some bad news: The latest CEO-to worker pay ratio recorded in the US was (ready?) 321:1. In spite of the devastating recession of 2008, public debate about inequality is growing. To add insult to injury, remarkably, the increase in size of CEOs' pay-cheques comes without ...
 
How The Wrong People Get Promoted And How To Change It
21.05.2019
Research reveals that companies consistently choose the wrong people for management roles. Here's what you can do to avoid the same mistake. Have you ever quit a job just to get away from a bad boss? If you have, it turns out you're in sizable company. According to a April 2015 Gallup study, one in two U.S. workers have at some point in their career felt compelled to make that same difficult choice. That the business world may be filled with managers who unwittingly drive their people away is at the heart of Gallup's 50-plus page report "State Of The ...
 
The Brewing Backlash Against Hustle Culture and Its Effects on Our Mental Health
21.05.2019
Experts explain what our obsession with constant work is doing to our well-being, and how to break the toxic cycle. There's always one more email to send, one more text to answer, and one more report to file -- and before you know it, it's 9 p.m. Business hours are long over, but you're still at the office, and some of your colleagues are probably still there, too. When you're finally home, you sit down on the couch, eat whatever you can scrounge from your kitchen... and check your email again. Your co-workers are still sending questions on your presentation, ...
 
Suresh Sambandam: 'The Time Has Come to Reimagine the Digital Workplace'
21.05.2019
Suresh Sambandam realized early on in his career that he had "a knack for working on problems that were not easily solved," a skillset that's served him well in the digital workplace. "I got the freedom to dive deep into specific topics and build up my knowledge bank," he said. "Some of those topics even became the foundation for my future business." Sambandam is currently CEO of digital workplace platform provider Kissflow as well as founder of application platform-as-a-service (aPaaS) vendor OrangeScape, which is Kissflow's parent company. He got his ...
 
Zum Sinn und Unsinn von Managementmoden (Teil 2 der Serie)
20.05.2019
Moden sind die Verbindlichkeit des Vorübergehenden. Dies ist die Definition der Soziologin Elena Esposito, die ich hier zum Ausgangspunkt meiner knappen Überlegungen zum Phänomen Managementmoden nehme. Das Verblüffende an Moden ist ja, dass viele sich an deren Vorgaben halten, wissend (!) dass verlässlich in Bälde eine andere Vorgabe kommt. Über Kleidungs- oder Einrichtungsmoden verabschiedet sich die Gesellschaft auf diese Weise von einer allgemeinen, zeitüberdauernden Festlegung auf Schönheit. Schön ist immer die aktuelle Mode und jeder interpretiert ...
 
Unintended Consequences of Hope
20.05.2019
Like many other change agents, I celebrated new social technologies as vehicles of change. We now see the unintended consequences of these changes. The challenge for their advocates is what to do next. Unintended Consequences As an economics student, I was fascinated by unintended consequences. So many policy decisions in government and business achieve differing or even opposite outcomes because they fail to account for systemic effects. For example, replace a community managed fisheries licensing regime with a national annual auction process for tradeable ...
 
Organizations as Communities - Part 2
20.05.2019
In a Twitter conversation with Rachel Happe regarding the need for organizations to function as communities, I wrote the following: "Complicated solutions are yesterday's good practices. Complex, holistic solutions are multi-faceted, emergent and constantly evolving. They can't be pinned down by rules but have to be sensed into through open dialogues." This reminded me of one of my favorite frameworks -- the Cynefin frameworkdesigned by Dave Snowden in 1999. Cynefin is a Welsh word meaning habitat; the framework is simple and elegant but leads us to ...
 
Learning in complexity and chaos
20.05.2019
Most of our current work structures are designed to address complicated situations, such as constructing a building, launching a campaign, or designing a piece of equipment. But more of our challenges are complex and cannot be solved in a standard way -- inequality, refugees, populism, racism. Whenever people are involved, within a global context of climate change, the situation is likely complex. In complex situations there is less reliance on detailed plans and analysis and a greater emphasis on continuous experimentation coupled with good observation ...
 
Why Organizations Need More Rebels
20.05.2019
Without trouble, there's no change. Where have all the rebels gone? Without Trouble, there's No Change Rebels Are Agents of Change Don't Kill the Rebel How to Liberate the Rebel within Your Team Make it safe to be a non-conformist Allow people to be themselves Encourage people to break the rules Fail Smart Turn Constraints into a Superpower Encourage positive conflict Innovate from the fringes ...
 
New Work - Zukunftsmodelle der Arbeit
17.05.2019
Fraunhofer IAO und BMAS analysieren vielversprechende Ansätze in Deutschland Das vom Bundeministerium für Arbeit und Soziales (BMAS) geförderte Projekt »New Work« analysiert die Erfolgsfaktoren für neue Formen der Arbeit und hat dafür in ganz Deutschland interessante Beispiele beschrieben. Wie und über welche Maßnahmen Mitarbeitende in die Managementprozesse einbezogen werden können, hat das Fraunhofer IAO in einer begleitenden Studie untersucht. Die attraktive und zukünftige Gestaltung von Arbeit in deutschen Unternehmen wird in der Öffentlichkeit viel ...
 
Laut arbeiten macht agiler und digitaler: Working Out Loud
17.05.2019
Kürzlich bin ich Umfeld von Agilität, Flexibilität und Cultural Change über die «Working Out Loud»-Methode gestolpert. Working Out Loud - laut arbeiten - was soll das sein? Und wo ist der Zusammenhang zu Agilität und neuen Arbeitsformen? Mithilfe dieser Fragen habe ich versucht, mich ein bisschen schlau zu machen. Ich denke, es ist auf jeden Fall eine interessante Idee für alle im Umfeld von Organisations- und Personalentwicklung. Wir leben in einer vernetzten Welt Auch in immer mehr Unternehmen werden starre Hierarchien langsam von Netzwerken abgelöst. ...
 
Accelerating the Value of Collaboration
17.05.2019
Accelerating the value of collaboration remains the key issue for many organisational leaders. The Value Maturity Model of Collaboration and the extended tools and practices that it has shaped have been a useful guide to adoption practice for leaders and community managers. It has also inspired a range of other applications of the ideas including its use by Swoop Analytics to shape the analytics leaders and teams can use in these networks and a range of extended applications by others, including this recent post by Harold Jarche on its application in ...
 
Organizations as Communities - Part 1
17.05.2019
The very definition of organizations has changed. The impact of digitization is going far beyond a few collaboration tools and platforms. Today's organizations are no longer defined by fixed workplaces, nine-to-five working hours or even a set of homogeneous employees. Organizations have become boundary-less and often, location agnostic and virtual. Operational and business models have been turned on their heads with the advent of enterprises like Uber, Airbnb, Etsy and Amazon. And no industry is immune to this disruption -- from education to retail, ...
 
I have a dream!
17.05.2019
The yearning for a new and better form of respectful and thereby profitable cooperation between people is greater than ever. Industrialization and Taylorism have transformed humans into resources. Initially only the labour of the unskilled worker was in demand, and Henry Ford even complained that he always got also a brain with every pair of hands. Today, in the age of knowledge work, the demands upon and roles of the knowledge worker have differentiated in many ways. However, the basic principle of treating organizations as machines and using employees ...
 
How Timeboxing Works and Why It Will Make You More Productive
17.05.2019
Five years ago I read Daniel Markovitz's argument for migrating to-do lists into calendars. Since then, my productivity has at least doubled. That momentous (at least for me) article describes five problems with the to-do list. First, they overwhelm us with too many choices. Second, we are naturally drawn to simpler tasks which are more easily accomplished. Third, we are rarely drawn to important-but-not-urgent tasks, like setting aside time for learning. Fourth, to-do lists on their own lack the essential context of what time you have available. Fifth, ...
 
Are You Suffering from Mind Wandering Deficit?
17.05.2019
The lack of idle time is a growing concern?--?just like sleep deprivation. How often do you let your mind wander? Your brain may be your most precious resource, and you are only using a small portion of its capacity. We confuse being always on with being productive. But, busyness doesn't make you prolific?--?it just keeps your mind working. You are pushing the engine to the limit, but not getting its full power. Jonathan Schooler, a professor of brain sciences at the University of California is concerned about this growing syndrome: "In the same way ...
 
Tools sind wichtig. Mindset ist wichtiger.
16.05.2019
Immer häufiger wird man mit dem Begriff Mindset konfrontiert. Es ist u.a. zu hören: Wer in agilen Arbeitswelten kein agiles Mindset hat, sei falsch am Platz. Doch was heißt das konkret? Haben Sie das richtige Mindset für die Bewältigung der Digitalisierung? In der Digitalisierungswelle ist es anscheinend notwendig, das richtige Mindset zu haben, bzw. entsprechend rasch aufzubauen - egal ob es um ein Corporate-Mindset, Team-Mindset, Personal-Mindset, etc. geht. Mindset scheint wie die Begriffe smart, lean, agil, ... ein relevantes, erfolgskennzeichnendes ...
 
Wer New Work will, muss auch neue Entlohnungsmodelle diskutieren!
16.05.2019
Am 21.11.2019 startet nach zwei komplett ausverkauften Ausgaben endlich wieder Work Awesome, die Konferenz zur Zukunft der Arbeit in Berlin. Von künstlicher Intelligenz bis zu data-driven Human Resources, von radikal neuen Arbeitsformen bis zum Office der Zukunft: Work Awesome verknüpft die TeilnehmerInnen mit den neuesten Ideen und den spannendsten ExpertInnen rund um die Arbeitswelten der Zukunft. Heute beginnen wir eine ganze Serie, in denen wir den Speakern, die wir am 21.11. auf der Bühne haben werden, schon einmal vorab einige spannende Fragen ...
 
Auf dem Weg zu einem neuen Verständnis von wirksamem Wandel
16.05.2019
Wir brauchen dringend ein neues und vor allem gemeinsames Verständnis davon, wie wirksames Verändern wirklich funktioniert. Nur dann werden mehr Veränderungsvorhaben erfolgreich sein. Nur dann werden weniger Menschen unter schlecht gestalteten Veränderungsprozessen leiden. Nur dann werden wir die Möglichkeiten neuer Technologien, Geschäftsmodelle und Ansätze für neues Arbeiten nutzen können. Und nur dann werden wir die gesellschaftlichen Herausforderungen erfolgreich bewältigen. Ich nenne es #New Change. Daher arbeite ich seit 2 Jahren mit Kolleginnen ...
 
Selbstorganisation funktioniert nicht? Oh doch! Wenn man es richtig angeht
16.05.2019
Die meisten Unternehmen haben inzwischen mit New-Work-Initiativen begonnen, Maßnahmen zunehmender Selbstorganisation im Einsatz und agile Tools in Gebrauch. Denn niemand will sich nachsagen lassen, neue Arbeitsweisen nicht unterstützen zu wollen. Doch schon zeigt sich Ernüchterung. Viele Initiativen erfüllen nicht die Erwartungen, die man in sie gesetzt hat. Die große Frage: Warum? Manche reden bereits ein Scheitern von New Work herbei, um erleichtert zu den "gängigen" Methoden von früher zurückkehren zu können. Doch das ist von Allem der größte Fehler. ...
 
Putting change communication into practice
16.05.2019
Communication is an essential part of effective change. There are key differences between how change communication works compared with our broader experience of organisational communication. At its heart, change communication consists of two core elements: information and involvement. In practice, each of these provides vast territory to explore and expert guidance is needed to ensure time and effort is not wasted or misdirected. Here's six defining features of a successful change communication approach: Put people first Frequency matters Make it leader-led ...
 
How to find, engage and empower your internal influencers
16.05.2019
Follow this guidance to unleash the full messaging might of your hidden heavy hitters. We are all under the influence of influential people. The workplace is no different. When influential, charismatic colleagues speak out, others listen. The more respected and trusted they are, the more powerful their words and actions prove to be. How do you get these internal influencers on your side, and how can communicators use their clout to enhance corporate messaging? First, you must identify them. Here are five key traits of organizational influencers: They ...
 
KM Improves Content Findability
16.05.2019
Once your KM program starts to gain momentum, you should never be satisfied with the status quo. Constantly evaluate it, solicit suggestions for improvement, and implement as many of them as possible. Your goal is to make all components of your program easier to use, more efficient, and more effective in order to yield even better results for your organization. Take your ideas and submitted suggestions, implement them, and then iterate and repeat the cycle. Never stop doing this. One early KM program win (and big improvement that is usually very popular) ...
 
Keine Angst - das Arbeitsparadies bleibt 'out of reach'
15.05.2019
Es dauert lange mich zu desillusionieren. Doch ich muss sagen, so langsam macht sich Resignation und Trauer bei mir breit. Wenn ich mich, so wie mehrfach in der letzten Woche, über einige grundlegende Dinge wie organisationale Glaubenssätze, die tief verinnerlichten Menschenbilder und die damit verbundenen Wertemuster mit Menschen (von 23 bis 60 Jahren) auseinandersetze, dann graut es mir mehr, als das ich Hoffnung hege. Was ich in diesen Diskussionen oft höre, erinnert mich an die Welt der Medien. Schlechte Nachrichten und Beispiele machen die Masse ...
 
Führung in Zeiten der Disruption
15.05.2019
Glauben Sie auch, dass Führungskräfte immer eine "ruhige Hand" bewahren sollten und ihre Teams damit zu konsistenten und vorhersehbaren Erfolgen führen? Ja, die braucht es auch heute noch, damit das Kerngeschäft läuft und ein Unternehmen auch eine ordentliche Wertschöpfung liefert. Doch wenn es um Führung in Zeiten der Disruption geht, dann benötigt eine Organisation ganz bewusst auch andere Typen oder erweiterte Kompetenzen bei Führungskräften, die ordentlich für Unruhe sorgen. Schluss also bitte mit der Blaupause stereotyper angepasster Führungskräfte, ...
 
What Employees Always Want From Their Intranet
15.05.2019
Every intranet should be unique to the organization it serves. But some themes recur so frequently that they feel fundamental for an intranet to address. My company regularly does discovery work for intranet and digital workplace strategy. The team decided to look back across all the data we'd gathered in the last six years to see what patterns emerged. The sample covered nearly 8,000 survey responses and over 300 focus group participants, representing around 400,000 employees in all. Most companies are headquartered in Europe with a proportion of staff ...
 
Four intranet and internal comms takeaways from the Interact Live event
15.05.2019
This week Chris Tubb and I presented our Spark Trajectory skills matrix at Interact Live, a one day mini-conference themed on internal communications, organised by Interact, the intranet software providers. We thoroughly enjoyed speaking to a mainly comms practitioner audience and there were some very interesting speakers. For a free event this was excellent - very well organised, the venue in central London was good and the Interact team were friendly and helpful. Although there were opportunities to view the Interact software there was no real pushing ...
 
Protecting Company Culture Means Having Rules for Email
15.05.2019
A new study out of Virginia Tech University confirms something that just about every knowledge worker already knows: Dealing with after-hours emails produces anxiety that is damaging not only to the worker, but to their family. One particularly striking finding of this study is that it's not just the amount of time taken up by reading and answering emails after work that's stressing out employees (and their partners). In fact, what's creating more anxiety is just the expectation that an employee will be available for work outside the office. Take this ...
 
The Power of Hidden Teams
15.05.2019
The most-engaged employees work together in ways companies don't even realize. Two nurses. Same job; different hospitals. One provides great care for patients, the other doesn't. Why? Jordan has worked at Stanford Health Care as a clinical nurse in the orthopedic department for the past three years. In a recent interview with us, she described how thrilled she is to be in a role whose entire purpose is helping people get better one by one. In particular, she loves what she calls the interdisciplinary approach, in which the family, the case manager, the ...
 
Sie ist da: die New Work Charta
14.05.2019
Warum eine New Work Charta? Die Zukunft der Arbeit und der damit verbundene Umbruch der Arbeitsgesellschaft sind in aller Munde. Innerhalb der Unternehmen fordern die Digitalisierung von Geschäftsprozessen, neue Wertschöpfungsketten, aber ebenso veränderte Werte und Erwartungen von Mitarbeitern und Führungskräften neue Impulse für Management, Zusammenarbeit und Führung. Außerhalb der Unternehmen verändern sich deren Märkte teilweise extrem schnell, Produktionszyklen verkürzen sich, es herrschen komplexe Verhältnisse und fehlende Planbarkeit. Die aktuellen ...
 
From Individual Entities to Coordination and Reaped Synergies
14.05.2019
Is your collaboration with external stakeholders coordinated? Learn how to act as ONE organization in your external collaboration! The Challenge The country unit of an intergovernmental organization was on a mission to streamline the way it collaborated with external stakeholders. The unit consisted of +200 people divided into 12 different entities that all relied heavily on external collaboration. The organization knew that several entities were collaborating with the same external stakeholders, but they did not have clear overview of who was collaborating ...
 
Discover the Magic of Top-down and Bottom-up Communications with a Social Intranet
14.05.2019
op-down vs bottom-up... what is it? I often discuss these two terms and the magic that they create inside a community-based intranet.? "Top-down" refers to the traditional intranet messaging originating from corporate communications, HR, IT, and other business units. It includes C-suite leadership and vision messaging, policy updates, and additional key information to keep employees aligned with the companies goals and mission.? "Bottom-up" is the ability for employees to leverage a collaboration platform to self-organize their work in ways that make ...
 
What "Facilitation" Really Means And Why It's Key To The Future Of Work
14.05.2019
Being a good facilitator isn't the same as knowing how to manage people or run a meeting. It all comes down to understanding the tools-and structure-that help people collaborate. What comes to mind when you hear the term "facilitator"? A task manager hogging airspace up at the front of the room? Or thoughts like, "Ugh-okay, how do I get out of attending this workshop?" But done right, facilitation isn't about boring presentations. It's a process for getting groups of people together to solve any problem. Good facilitators know how to jump right in, establish ...
 
How to Speak Up When It Matters
14.05.2019
Speaking up is hard to do. You see something ethically questionable. Notice someone not being included. Run up against offensive speech. Disagree with an opinion that's all too quickly become consensus. Want to add a different idea to the decision-making process. While we'd all like to think that if we saw something, we'd say something in these situations, we are strikingly bad at anticipating how we'll feel in future circumstances and, for a whole host of cognitive reasons, it can be incredibly difficult to speak up in the moment. In fact, research ...
 
Zur Destruktivität von Idealen! Sollen Organisationen Sinn stiften?
13.05.2019
[...] Der Fokus für diesen Artikel beschäftigt sich mit dem Konzept, welches mit dem Begriff "Purpose" oder "purpose driven organisation", die Idee verfolgt, Organisationen sollten und könnten einen wertvollen Zweck ausmachen, der die Arbeit der Organisationsmitglieder mit Sinn ausstattet. Man verfolgt im Prinzip ein Ende von "entfremdeter Arbeit", welche vom Mitarbeiter die Erfüllung einer vorgeschriebenen Aufgabe im Austausch gegen Entlohnung verlangt. Schaut man sich etwas das Thema des diesjährigen Berliner Change-Kongresses "Romantic Renaissance ...
 
Five Lessons On Changin Your Culture
13.05.2019
I am on my way back from a technology services conference - #TSW19 - in San Diego. Lots of talk about the Tech Industry being disrupted. The list of 'disrupters' included Artificial Intelligence (AI), SaaS and the Cloud. One of the big additional problems the Tech Sector has is that they are adapting (or not) while simultaneously working with their customers, who, in turn, are struggling to adapt. This means the term "digital transformation" was ubiquitous at the conference. And, right at the heart of this digital transformation discussion was the belief ...
 
Team Work: The Bare Essentials
13.05.2019
The email detox experiment we are running generated a very positive response. So, here we share more on our experiments. The focus this time is on working rhythm and the tools we use. I can tell you: for a bunch of people who don't like structure, this is as structured as it gets! Structure for the structure-less We constantly adapt. We learn from the best, put it to the test, and figure out what works for us. Through experimentation we try to get better at how we do what we do. Our way of working is not perfect. It never will be. We're allergic to meetings, ...
 
Why your digital workplace needs microservices
13.05.2019
The idea of microservices has been around for over a decade, but it is only recently that it has started to have an impact on digital workplace design. My hope is that this non-technical introduction will help intranet and digital workplace managers understand why it can be helpful in their objectives and improve the digital employee experience. For example Wells Fargo, the multinational financial services company, has a leading-edge intranet, called Teamworks. They have used microservices extensively as a design principle, creating a solution that genuinely ...
 
The Most Important Skill to Thrive In the Future of Work
13.05.2019
Be curious --?learn and think like a 4-year-old. Learning is a force for change. Thriving in the future of work is not about the skills you have but about the skills you can achieve. Learning how to learn is your most important skill. But, we got it all wrong. We keep teaching kids to think like machines. And machines to think like adults. For years, scientists have been trying to replicate the wrong mind?--?that of an adult. Teaching machines to defeat a chess master is easy-- but machines cannot think like a 4-year-old. The father of computer science ...
 
Before You Set New Goals, Think About What You're Going to Stop Doing
13.05.2019
Remember your new year's resolutions? Are you still doing them? If the answer is "no," most likely you fell into the trap that stops most individuals from accomplishing their resolutions: not consciously taking old activities out of their schedule to make room for the new. It's the equivalent of trying to stuff more papers into a file drawer that's already packed tight or going into debt to cover additional purchases. You can take the pinch for a little while, but soon you're stretched too thin and need to recalibrate to get back to a sustainable lifestyle ...
 
Gemeinsam ist das neue Top-down!
10.05.2019
Wow... Ich bin noch immer überwältigt von 256 Teilnehmern (m)einer Onlinebefragung unter dem Titel zum "Zusammen - Zuversicht - Zukunft". Ich habe hier und hier ja schon ein paar der Zwischenergebnisse und Insights berichtet. Endlich habe ich auch die Resultate insgesamt analysieren und interpretieren können und ich muss sagen: Es tut sich etwas! Doch, mehr als das: Es muss sich auch etwas tun! Denn - soweit meine Interpretation der Daten - es hat sich in den Unternehmen ein Graben zwischen den unterschiedlichen Ebenen aufgetan, dessen Ursachen dringend ...
 
Weniger Arbeit - gleicher Lohn
10.05.2019
Ideen für die Jobs der Zukunft. Weniger arbeiten und trotzdem das Gleiche verdienen? Das ist der Traum vieler Menschen, die 38 oder mehr Stunden wöchentlich zur Arbeit gehen. Aber können Unternehmen rentabel wirtschaften und trotzdem auf den Wunsch der Mitarbeiter nach mehr freier Zeit bei gleichem Lohn eingehen? "plan b" zeigt Unternehmen in Schweden und Deutschland, die erfolgreich neue Arbeitszeitmodelle ausprobieren. Als einer der ersten Arbeitgeber probierte ein Krankenhaus in Göteborg die Umstellung: In der Orthopädie-Abteilung der Universitätsklinik ...
 
Projekte stehen in der Regel für Mittelmaß
10.05.2019
Folgende Beobachtungen mache ich immer wieder beim Aufsetzen und Durchführen von Projekten. Es besteht eine Idee zu neuen Produkten, Prozessen etc. Man hat ein Ziel vor Augen, welches man erreichen möchte. Dann werden Projekte initiiert, die in dieses Ziel hinein arbeiten. In dem Moment, wo begonnen wird zu teilen, entstehen Silos und das Silodenken bekommt Nährboden. Der Mitarbeiter, der für ein bestimmtes Projekt als Projektleiter eingeteilt wird, hat mit der Ernennung nur noch sein Projekt im Fokus. Hat man zu Beginn der Idee noch den Mehrwert im ...
 
re:publica 2019: Die deutsche Netzgemeinde diskutiert, liefert aber nicht
10.05.2019
Mehr Zeit für Langformen, Kleingedrucktes und Fußnoten: Die 13. Ausgabe der re:publica in Berlin stand in diesem Jahr unter dem Motto tl;dr - der Slang-Abkürzung für "too long; didn`t read". Wir von doubleYUU haben das Festival besucht und sehen viele Bezugspunkte für Unternehmen in der Digitalen Transformation. Für drei Tage diskutierte die sogenannte Netzgemeinde in Berlin über wichtige Digital-Fragen unserer Zeit: Es ging darum, ob und wie man die Macht der großen Tech-Companies brechen beziehungsweise regulieren sollte. Es ging darum, wie unsere ...
 
Digital Workplace Futures
10.05.2019
Introduction We've come a long way! At PostShift, we like to think of ourselves as pioneers of the digital revolution for the enterprise, and we're able to do so thanks to our origins as Headshift. In April 2003, Lee wrote the Headshift manifesto that called for businesses to be smarter, simpler and social, thanks to the enabling power of this new technology. Headshift went on to develop a reputation as leading experts in social business, remaining on the front line as the technology evolved and transformational opportunities increased. We have continued ...
 
How to Get Your To-Do List Done When You're Always in Meetings
10.05.2019
Each morning, you emphatically write at the top of your to-do list, "Work on presentation!" Perhaps you even underline it a time or two for emphasis. But at the end of the day, your resolve has turned to dismay: yet again, you spent most of your time in meetings. And when you had a bit of time between them, you didn't make any progress on your presentation. So you keep waiting for the "perfect time" to sit down and knock out the whole project in one go. But meetings keep interfering and your presentation languishes on your to-do list, weighing heavily ...
 
Digitalisierung? Gibt es garnicht!
09.05.2019
Über ein Phänomen Namens "Digitalisierung", das es eigentlich garnicht gibt. "Wir stecken mitten drin in der Digitalisierung!". "Wir haben eine ganze Menge neuer Herausforderungen zu bewältigen!" - diese und ähnliche Aussagen hört und liest man derzeit immer wieder. Digitalisierung - eine gewaltige Umstellung von analog zu digital. Aus Papier werden Bits und Bytes. So wirkt es zumindest. Komisch nur, dass dies gerade JETZT über uns alle hinweg zu rollen scheint wie eine große alles umwerfende Welle. Ist das wirklich so? Ist die Digitalisierung wie ein ...
 
New Economy - angeblich überbewertet, aber wie Blindgänger noch immer explosionsgefährlich
09.05.2019
Die Medien haben sich in Bezug auf die Aussagen des Juso-Vorsitzenden Kevin Kühnert überschlagen. Kühnert ist der Meinung, dass es an der Zeit wäre, Firmen - wie beispielsweise BMW - zu kollektivieren, um der zu starken Zentrierung von Macht und Gewinn Einhalt zu gebieten. So fasse ich es zumindest auf, wenn ich das, was die Medien über das Interview mit Kühnert schreiben, reflektiere. Vielleicht meinte es Kühnert tatsächlich genauso, wie es durch die Medienlandschaft ging. Doch JournalistInnen haben Kühnert auch gezielt zu bestimmten Aussagen gedrängt. ...
 
9 Components Your Digital Workplace Platform Should Have
09.05.2019
With digital transformation either initiated or completed in most enterprises, many are looking to consolidate their gains with a digital workplace platform. There are many different elements to consider, such as what enterprises should be looking for in a digital workplace platform and what they should expect to achieve with it. In the middle of last year, the Gartner 2018 Hype Cycle for the Digital Workplace (subscription required) listed six technologies that are set to reach mainstream business adoption in the next 2 to 5 years, and a seventh, speech ...
 
Startup Lessons for Transformations: Resistance Builds Better Change
09.05.2019
The deafening silence some startups face is particularly frustrating because working in a vacuum means little information available for determining how to move forward and progress. And this is a key insight from startup thinking: learning is the fuel required for growth. For any information, whether it be resistance, criticism, praise etc. to be considered feedback, it must be taken as a basis for improvement. The key word is "taken", because this is an act of the receiver not of the sender. Resistance can be taken as food for improvement or rejected ...
 
Communicating Change, a double-edged sword
09.05.2019
This is a post about Change Communication, the second topic of the 2019 #changeblogchallenge, started by heather Stagl and Jennifer Frahm for the enlightenment and entertainment of the global change community. Comms is the most diverse and powerful tool available to a change manager, but like with any tool, if you don't handle it properly, it becomes a double-edged sword and people can get seriously hurt. My favourite thing to say about change is that there can be comms without change, but no change without comms. Yet, professional communication is even ...
 
Keep Your Company's Toxic Culture from Infecting Your Team
09.05.2019
Sometimes even well-intended managers act in ways that they're ashamed of. Take Jan, for example. Jan is known for his slightly off-key and mildly insulting humor -- it's even been noted as one of his strengths. He gets the laughs. But he's told me that he cringes every time he makes a joke at someone else's expense. He despises the fact that his behavior directly contradicts his personal values. And yet he continues. Then there's Marty, who is lauded for her ability to pick the "right" person for a job. Deep in her heart, though, Marty is ashamed of ...
 
Return on Vernetzung? Was Euch in der alten Arbeitswelt nicht weiter brachte, wird Euch in der neuen Arbeitswelt noch weniger weit bringen...
08.05.2019
Not invented here, ZDF und andere Stolpersteine digitaler Transformation Das Programm des Kunden lautet: "Agil, Innovativ, einfach machen": Am Reißbrett entwerfen Bereichsleiter und HR Chef gemeinsam ein Paket von Maßnahmen. "Das machen wir selbst", sagen die Bereichsleiter.... Eine Mitarbeiterin nimmt das Programm gleich wörtlich und experimentiert derweil unter dem Radar mit sozialen Lernformaten und #VoneinanderMiteinander lernen. Ich begleite freundschaftlich pro bono, denn Budget gibt es keines für Undercover-Aktivitäten. Aber wenn es klappt, dann ...
 
Digital Workplace Platforms in 2019 - Where's the Innovation?
08.05.2019
Every year, industry leaders predict how technology will augment the digital workplace, heightening awareness and setting the stage for new advancements. Around the globe, companies of all sizes increasingly recognize the need for digital transformation, yet many are struggling to instill an efficient digital workplace. The first quarter of 2019 has already passed us by, and the scene hasn't changed much. Businesses striving toward agility are picking up new tools to adapt to an evolving economy, but aren't experiencing the promised results. ...
 
Naming of Parts: What Taxonomies Bring to Enterprise Search
08.05.2019
One of my favorite poems is "Naming of Parts," written in 1942 by the English poet Henry Reed. Every time I hear it I immediately start thinking about taxonomies. Taxonomies can play a very important role in delivering high relevance results. As an illustration: you have been told to specify an aluminum bronze for a component in your production line. Aluminum bronze is not an aluminum alloy but a copper alloy with typically 8 to 11% aluminum along with nickel and iron. It might also be specified as BS2874 or CA104. Whatever the name, it is an example ...
 
How to Move Your Organization from Fear to Fearlessness
08.05.2019
Psychological Safety is the answer. Here's how to get started. The fear of speaking up is pervasive?--?unfortunately, most people don't realize it. Silence is unnoticed, but the costs of fear shouldn't?--?they are massive. According to Harvard professor Amy Edmondson, companies waste millions of dollars because most employees stay silent. Speaking up is vital to drive progress and innovation. If you or your team stay silent, your organization loses invaluable input. People don't just hold back bad news or dissent, but ideas for improvement and growth. ...
 
We're Going To Tackle Our Culture When...
08.05.2019
"Our softening sales rebound. We can't afford to be distracted now." "This merger goes through. We're at a very delicate stage in our negotiations." "We get through this round of layoffs. Morale is going to take a hit for a while." "We get this new technology platform implemented. Our transformation agenda is losing momentum and that's a real worry." "We get the go-ahead from HQ. We're really not able to address this without their sign-off." "We end the current feud with our Union. They're obstinately refusing to budge on key items." "We've worked out ...
 
Create Your Rebel Alliance
08.05.2019
"Change happens one lunch table at a time," Carmen has often said referring to her informal Rebel Alliance at the CIA. The point is that to move new ideas forward at work we need help from others. We can't do it alone. The best "experts" on how to make change and move new ideas forward in our organizations are almost always the people in our organizations. The people inside know how the organization really works. The hidden gatekeepers. The risks and trends the execs are secretly obsessing about. How to streamline contracts through Purchasing and Legal. ...
 
Why our Digital Transformation also needs the new approach to Performance and Development
07.05.2019
In the traditional business environment it was normal to define the performance and development goals for a year, having a sound and well defined process and just adjust sometimes when really necessary. Nowadays it's different! Transformation and transformational changes are not a project any longer, it's daily reality. It's no longer to move from A to B. New business opportunities emerge every day. New solutions are needed and offered by big corporates and small startups every week. Some call it #VUCA world, many call it the "Age of #digital #transformation" ...
 
LIKEs are more than just appreciation!
07.05.2019
On various channels I asked what a like or comment in the ESN (Enterprise Social Network) means. The background was the questions asked by managers who are increasingly using these tools, but could not find any deeper meaning in this particular "feature". I found it exciting that almost all comments "only" cited the naturally extremely important reason "appreciation". Perhaps it would be advisable to read the topic "Feedback" as an introduction: Feedback = Engagement My experience and use of ESN with diverse, global networks in projects, initiatives ...
 
Many individuals spend time self-learning; but most organisations don't provide time for it
07.05.2019
In my previous article, So how much time do you spend self-learning? I explained that many individuals now recognise the need to spend time each week on some planned learning. By that I meant not just relying on the natural learning that happens as they do their jobs, but making a conscious effort to spend some dedicated time learning for their own purposes. This might take place in order to solve a performance problem, to keep up to date with what is happening in their industry or profession, or to acquire a new body of knowledge or skills to prepare ...
 
Change Communication - the old and new
07.05.2019
It's been almost 9 years to the date since I published my first blog post on change communication "So just what is change communication" And in response to the #changeblogchallenge that Heather Stagl and I set up - this quarter needs to cover the same topic and it has to be new thinking. So I thought I'd look at what has changed in the world of change communication in the last 10 years. The answer? Well, there's a hell of a lot that's new. Curiously, there's also not so much that's changed. The new So much competing information Hyper-fragmented channels ...
 
Meetings, bloody meetings
07.05.2019
My introduction to organizing meetings was in the military, where different types of meetings had standard structures. The Orders Format was something any officer could recite from memory. During officer training we were shown the 1976 John Cleese film, which was updated in 1993 -- Meetings, Bloody Meetings. Cleese, a manager, is convicted in a dream of the following: Chairing without due thought & preparation. Failure to signal your intentions for the meeting. Negligent ordering of the agenda & criminal misallocation of time. Not being in full ...
 
Cross-Silo Leadership
07.05.2019
Though most executives recognize the importance of breaking down silos to help people collaborate across boundaries, they struggle to make it happen. That's understandable: It is devilishly difficult. Think about your own relationships at work--the people you report to and those who report to you, for starters. Now consider the people in other functions, units, or geographies whose work touches yours in some way. Which relationships get prioritized in your day-to-day job? We've posed that question to managers, engineers, salespeople, and consultants ...
 
Machen Slack, Teams und Co. alles nur noch schlimmer?
06.05.2019
"Job software like Teams, Slack, and Workplace were supposed to make us more productive. They haven't." - über How Slack impacts workplace productivity - Vox Ein provokatives Statement. Und (für mich) noch provokativer liest man bei Vowe: "Maybe someday we will find out that Enterprise Social Networks were a terrible idea as well." - über vowe dot net Da fange ich als ein Fan von Enterprise Social Networks zugegebenermaßen schon an zu zucken. Aber die Herausforderung ist da und ich habe sie in meinem Beitrag zum Collaboration-Paradoxon angesprochen: ...
 
Corporate Community Manager_innen - Multitalente in der (digitalen) Unternehmenskommunikation
06.05.2019
New Work geht nicht ohne digitale Medien. Immer mehr Unternehmen installieren deshalb Enterprise Social Networkplattformen (ESN) und organisieren interne Projekte über Tools wie Slack, Mattermost oder MS Teams. Oftmals ergänzen Lernmanagementsysteme die Unternehmenskommunikation und stellen arbeitsbegleitend Lernangebote zur Verfügung. Die Einführung und Etablierung dieser digitalen Kommunikations- und Lernplattformen sind nie ein reines IT-Projekt. Immer geht es darum Menschen zu begeistern, Lust auf das Neue zu machen, Ängste und Hemmungen abzubauen, ...
 
How can one identify a company with a knowledge management problem?
06.05.2019
All companies have knowledge management problems. Here are some examples of typical challenges: Bad decisions: Poor decisions are made, it takes too long to make decisions, or it is impossible to make decisions. The impact is lost business, missed opportunities, and reduced profits. Poor search capability: It's hard to find relevant information and resources when needed. As a result, people waste time searching, and can't take advantage of information which exists but can't be located. Reinventing the wheel: Employees have to start from scratch each ...
 
Looking at the Evolution of Microsoft Search
06.05.2019
Microsoft's approach to enterprise search has changed over time. Its previous focus on locating documents and files in monolithic enterprise repositories and intranets has switched to encompass an ecosystem of applications, platforms and components. As businesses increasingly moved their data from on premises to the cloud, the vision of what enterprise search also had to change. It's common for teams today to have data across a variety of repositories -- including data located outside of the Microsoft ecosystem -- which need to be supported ...
 
Effective Change Communications
06.05.2019
Effective change communication is more than exchanging information. It's about understanding the emotion and intentions behind the information. A good change practitioner focuses on the consistency and quality of messaging. The right senders deliver the right messages at the right time to improve the experience of the change for those impacted by the change. Clarity is critical Change leadership is an important sender Gather collective feedback and input Heed the pyramid of communication Switch up methods and repeat key messages [...] ...
 
Cross cultural conflict? Use the anthropologist's map!
06.05.2019
Dealing with people with diverse cultures and backgrounds has always represented a thrilling and fascinating opportunity to open up a window toward a whole different world. During my previous work experience training people onboard cruise ships, I have worked with more than 70 different nationalities, sharing the same roof, the same spaces, the same longing for being at home, the same sense of adventure and desire to discover new ports. Wandering along the iron corridors of the ship, asif I were an anthropologist, I collected countless episodes of different ...
 
The week in digital transformation: Are we in a post-digital era?
03.05.2019
This week, a new report from Accenture has declared that the "post-digital era is upon us", but is its declaration premature? And are we really seeing the end of digital transformation? Plus, we look at how Air Malta's digital transformation efforts are giving it clout despite its small size, and how newly-founded voice company Rabbit & Pork hopes to transform FMCG. Are we entering a post-digital and post-transformation era? Yesterday, Accenture released its annual Tech Vision report, Tech Vision 2019, entitled, 'The post-digital era is upon us: ...
 
Self-organization is the future
03.05.2019
If we as a society think it is important that citizens are engaged, people are passionate about their work, and that we all contribute to making a better world, then we need to enable self-organization. Central planning and hierarchical decision-making are just too slow and ineffective, especially for complex situations involving lots of people. In my network learning model, people constantly navigate between social networks, communities of practice, and work teams. Personal knowledge mastery is the individual discipline that can enable this, while working ...
 
3 Steps to Building a Digital Culture
03.05.2019
Grasping the imperative for digital transformation can be a challenge, especially if nothing seems to be wrong with the way your organization currently operates. Yet shortcomings in organizational culture are one of the main barriers to success in the digital age. Changing culture doesn't happen overnight. In particular, transforming behaviors and patterns from "the way things have always been done" takes time. However, some techniques to motivate people to change -- like breaking down silos, collaborating more effectively and encouraging risk taking ...
 
The Outcome of Fake Transformation
03.05.2019
As people have been sucked into fake news, now some companies have fallen prey to fake transformation, as they've become lost in the hype around the word digital and the meaning of business transformation. In the early years after 2010 I remember writing about transformation and, aside from a small number of peers and the people I learned from, few people were talking about the transformation of business. But now the words digital and transformation appear joined at the hip as together they've become an over-used and misused term. And when ...
 
Leadership is about coaching. Here's how to do it well.
03.05.2019
You can start with one simple behavior change that will bring a massive impact. If you're a leader or a manager, you probably wear a lot of hats. You're a project manager, delegator, spokesperson, and most importantly, a coach. But the problem is that no one ever tells you how to be an effective coach, or even what that means. Are you supposed to act like a sports coach? A therapist? Perform some bizarre (and arcane) HR ritual? The answer is none of the above. In fact, it's about making one tiny change to your behavior, one that will bring a significant ...
 
Leaders Focus Too Much on Changing Policies, and Not Enough on Changing Minds
03.05.2019
Not long ago, I asked 100 CEOs attending a conference how many of them were currently involved in a significant business transformation. Nearly all of them raised their hands, which was no surprise. According to a study by BCG, 85% of companies have undertaken a transformation during the past decade. The same research found that nearly 75% of those transformations fail to improve business performance, either short-term or long-term. So why is transformation so difficult to achieve? Among many potential explanations, one that gets very little attention ...
 
The adoption of MS Teams sharpened the use of our Enterprise Social Network
02.05.2019
Connecting people. Making implicit knowledge explicit. Enhancing worldwide intelligence about the chemistry between tools, culture and productivity. Three topics I am passionate about. And three excellent reasons to set up a community about the topic of the Digital Workplace. I created the community in March 2019 and on April 26 we gathered for the first time. I would have prefered to bring people together physically, for it is a great way of building trust. But how to do that with participants from the UK, Germany, Switzerland and Belgium? So we decided ...
 
"The strategic and purposeful production of ignorance"
02.05.2019
"You will not achieve an informed public simply by making sure that high quality content is publicly available and presuming that credibility is enough while you wait for people to come find it. You have to understand the networked nature of the information war we're in, actively be there when people are looking, and blanket the information ecosystem with the information people need to make informed decisions." -- Danah Boyd So concludes Danah Boyd in an excellent piece on what lies beneath the current flood of fake news: agnotology -- "the strategic ...
 
Organizational network analysis
02.05.2019
Gain insight, drive smart. ?Visualizing and analyzing formal and informal relationships in your organization can help you shape business strategy that maximizes organic exchange of information, thereby helping your business become more sustainable and effective. See beyond the organization chart In every organization, people build informal "go-to" teams. They rely on that one person who always knows "how we do things here." They find someone in finance who can answer any budget question. These spontaneous, critically important connections are the lifeblood ...
 
The Art of Change
02.05.2019
An organization dedicated to change must be one that is fundamentally human-centered, that enables people to thrive and grow. Having an ideal organizational culture (however you define "ideal") is the white whale for many leaders. This is more than a bit surprising, considering all the books that have been published on corporate culture and on change management. You'd think we'd have that issue solved by now. And yet we don't. Newspapers regularly quote CEOs who bemoan their organization's poor culture -- for example, a lack of attention to customer ...
 
f You Have These 6 Traits, People Will See You as a Leader (Regardless of Your Position)
02.05.2019
You don't need to be in management to be a leader. Obviously, the CEO of your company and your boss will be seen as leaders, whether they realize it or not. But you, regardless of your role in the organization, can be seen as a leader as well. And understanding that and acting in that way will be better for your company - and for your own career. What do you need to do to be seen as a leader, even if aren't in management? Elizabeth and Lisa Earle McLeod cover it fully in their course, Leading without Formal Authority. But six traits they said you should ...
 
Want to learn a new skill? Take some short breaks
02.05.2019
NIH study suggests our brains may use short rest periods to strengthen memories. In a study of healthy volunteers, National Institutes of Health researchers found that our brains may solidify the memories of new skills we just practiced a few seconds earlier by taking a short rest. The results highlight the critically important role rest may play in learning. "Everyone thinks you need to 'practice, practice, practice' when learning something new. Instead, we found that resting, early and often, may be just as critical to learning as practice," said Leonardo ...
 
Hypokognition der Idealisten und Hyperkognition der Controller
01.05.2019
Der Begriff "Hypocognition" stammt von Robert Levy, der 1973 in einem Buch seine Eindrücke seines langen Tahiti-Aufenthaltes wiedergab. Tahitianer haben keine Begriffe für zum Beispiel "Schuld". Wenn sie sich schuldig oder traurig fühlen, empfinden sie sich als "krank". Sie haben einen zu weiten Rahmen, der die Feinheiten nicht wiedergibt. Im Jahre 2004 warf George Lakoff den fortschrittlichen Kräften in den USA vor, sie litten unter "massiver Hypokognition", weil sie immer nur verwaschen "weniger Staat" oder "weg mit freien Märkten" wollten, anstatt ...
 
Team Collaboration: Integration or Standardization?
01.05.2019
Enterprise IT execs weigh in on the best approach to take when "tribal fires" flare up around team collaboration tools. With Slack on the verge of going public, having filed its initial public offering papers last week, team collaboration carries on as a hot topic. A couple questions loom large: Will persistent team messaging applications ultimately rule the day for collaborative work? And, specific to Slack, when push comes to shove, will the platform keep its position in the enterprise? As we learned earlier this year at Enterprise Connect 2019, consensus ...
 
People Analytics - what's in it for the employees?
01.05.2019
Early in life I developed a love for microeconomics. All of my electives at uni were micro or mathematical economics based. At the time this was unfashionable but over the last 15 years it's risen in stature. Microeconomics is all about understanding how people react to incentives. When we're doing People Analytics we're not dealing with numbers generated by some machine, we're dealing with information created by people dealing with the constraints they're facing as they try and find their best solution. To be a good analyst you always have to understand ...
 
The Agility Challenge
01.05.2019
Virtually all the executives we spoke during our investigation on Digital Transformation Challenges agreed on the importance of overcoming the pervasive silo culture and inward orientation that most large organizations are suffering from. Working across boundaries - no matter if they are boundaries of mind, function, division, or organization - is a key ingredient of transformational learning. Rather than fighting for one's own perspective, leaders must leverage the dynamics resulting from the difference that constitutes boundaries. Embracing unavoidable ...
 
Why the World Needs More Rebels
01.05.2019
Without trouble, there's no change: "So few want to be rebels anymore. And out of those few, most, like myself, scare easily." ? Ray Bradbury Where have all the rebels gone? Think of any innovation that changed how any organization operates. I'm willing to bet the driving force behind it wasn't conformity, but curiosity. Without rebellion, there's no change. Curiosity is the spark behind the spark of a great idea. Ignorance starts all fires?--?someone asks a questions no one else dared before. The companies that encourage rebel behaviors achieve better ...
 
How robots became a scapegoat for the destruction of the working class
01.05.2019
Should workers fear the robots? You don't have to look far to find lots of people shouting "yes." Magazines and newspapers blare headlines like "Welcoming our new robot overlords," "When your new co-worker is a robot," and "You will lose your job to a robot -- and sooner than you think." Studies suggest anywhere from 9 percent to 47 percent of American jobs could be automated in the next few decades. In 2017, Bill Gates proposed a "robot tax" to address the problem. Andrew Yang, a long-shot contender for the Democratic presidential nomination, puts ...