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Curated hints on Digital Transformation, Enterprise 2.0, Enterprise Social Networks, Social Intranets, Social Collaboration, Knowledge Management, HR 2.0, ... and all the rest
Dr.-Ing. Carsten Rose – Effective: 31.03.2019
Social Business Digest by caro - Archive 03/2019
 

Archive 03/2019

 

Community Management heißt, echte Menschen zu vernetzen, empathisch zu sein - und Apfelbäume zu pflegen
29.03.2019
Ich sag's ja immer wieder: Ohne echte, menschliche Empathie wird das nix - zumindest, wenn es um den Aufbau von Beziehungen geht. Da kann der Chatbot noch so grandios programmiert, der (in- oder externe) Blog-Artikel noch so toll getextet und der Social-Media-Posts noch so zielgruppengerecht geplant sein: Spätestens beim digitalen Dialog merkt der User, ob dem Unternehmen hinter diesen ganzen Aktivitäten wirklich und nachhaltig was an ihm liegt. Oder um es drastischer zu formulieren: Ob der Mensch dauerhaft zählt - oder im Zweifel nur die schnelle, kurzfristige ...
 
Which areas of collaboration and learning are vital to focus on?
29.03.2019
Here are five areas on which to focus: Create and share an inspiring vision for how collaboration and learning should work, including compelling use cases based on the top business objectives. Establish an effective communities of practice program, with the right levels of governance and support. Establish a recognition and rewards program to motivate collaboration and learning and yield powerful success stories. Curate and structure content to optimize findability and usefulness. Enhance the usability of collaboration and learning processes and tools ...
 
On my way to become a PowerUser
29.03.2019
Maybe you have been following my learning journey on the way to becoming a PowerUser for a while. If not, these articles can help: how it feels to create my very first #MicrosoftFlow working hours tracker Sticker process To make a long story short here: I'm a business consultant in the Microsoft Office 365 universe and take care of all the non-technical, but strategic, interpersonal and work organizational parts of the project so that digital transformation can actually happen. My Journey The Power of Microsoft Flow Speaking engagements are learning ...
 
How Traditional Organizations Can Survive in a Digital World
29.03.2019
Given the number of challenges we've seen when in comes to implementing and completing a digital transformation strategy, it's hardly surprising that recent research from Protiviti showed that globally, C-Suite executives are concerned about their organization's ability to transform operations and infrastructure to compete with companies that are born digital. Digital Business Concerns Traditional Can Be More Fulfilling for Employees and Competitive Succeeding Without Digital Business Outcomes Manage Core First Find Talent Find an Experience ...
 
Turn the Iceberg upside down!
29.03.2019
The iceberg model has been with me for many years. I came into contact with it during my studies of pedagogy and psychology for the first time. As a student I realized very quickly, that the difficulty of the iceberg is described by two characteristics: The total size of it is entirely unclear at the beginning. The art of conquering the iceberg is not in the ascent, but in the descent or better in the dive. During my apprenticeship as a Business Coach, I spent many hours diving into the shallows of the model and thus into my personality. Understanding ...
 
The only metric of success that really matters is the one we ignore
29.03.2019
On a blustery March day five years ago, I locked arms with my mother and walked into a church in Maplewood, New Jersey to bury my brother. Bagpipes played "Amazing Grace." I remember shivering and worrying: that my dad would slip, my mom would collapse, and that I would botch the eulogy. The church was packed. My brothers' four daughters looked empty, absent; all eyes on them, no escape from the hell that was that moment. His wife's pain and fear were palpable. When I stood up on the lectern and saw several hundred people, all of whom seemed to actually ...
 
New Work vs. Arbeiten 4.0. Zwei Ansätze zur Zukunft Ihrer Arbeit
28.03.2019
Wie sieht meine Arbeitswelt in Zukunft aus? Wie werde ich persönlich arbeiten? Welche Fähigkeiten brauche ich? Was will ich überhaupt? Viele Menschen denken über die Zukunft unserer Arbeitswelt nach. Neben ein paar Arbeitsweltforschern, New Work-Beratern und Arbeitsmarktpolitikern befassen sich auch Menschen in Zeiten des Jobwechsels und der beruflichen Verunsicherung damit, wie sich unsere Arbeitswelt in Zukunft gestalten wird. Macht doch Arbeit - oder auch das Fehlen von Arbeit - für die meisten Menschen einen großen Teil ihres Lebens aus. Unter dem ...
 
Voll (selbst)organisiert
28.03.2019
New Work, Next Land, Future Of Work - die Arbeitswelt, nicht nur bei Siemens, spricht von Veränderung. Selbstorganisierte, moderne Arbeitsweisen seien die Zukunft. Das erste AUGENHÖHEcamp bei Siemens brachte die Propheten zusammen. Mich persönlich lies es hautnah erleben, was selbstorganisiertes Arbeiten in der Praxis bedeutet. Ein Erfahrungsbericht. Ich kann mich noch gut an das erste Team Meeting erinnern. Die Atmosphäre war locker und aufgeschlossen. Cool, dass Du dabei bist Elisabeth, wurde ich begrüßt. Dann die Frage: Über welche Punkte wollen wir ...
 
Stop calling change "change"?
28.03.2019
Last week I got to spend three days with a fantastic group of alumni from Stanford University's Executive LEAD program. Our goal? To meet, network and share stories about innovation, change, and leadership. Simply put, three big topics over three big days. It's hard to pinpoint exactly when I had the realisation that I'm about to share. Somewhere in all of the presentations on disruption and innovation something just clicked in my head. "What if the very thing that we need to disrupt is how we see "change" itself?" Change by definition ...
 
Increase Productivity and Employee Morale By Putting Information Where People Need it
28.03.2019
Designing a good system isn't that hard, at least on paper. You work with the people who need to get a job done and you make sure they have the information needed to do their job. You focus on making sure they can do that in a manner that is simple and intuitive, and you're done. And then comes reality. A lot of the necessary information is spread across different systems. When you implement your design, you can link all the systems together, hoping the network doesn't collapse and that the other systems will always be there. However, to ensure a positive ...
 
A Multi-Pronged Approach to Intranet Content Curation
28.03.2019
Content curation is an important part of maintaining intranets and enterprise social networks, and potentially other systems or tools within your broader digital workplace. The concept also has implications and deep interconnections with content governance and in providing high quality search results. Curation is defined as the act or process of selecting, organizing and looking after items in a collection or exhibition. This makes sense when we think of museum collections having curators. An updated definition for electronic information is: the selection, ...
 
The age of speed: How to raise your organization's metabolism
28.03.2019
Organizing for speed has become a critical component in today's consumer market. Here are six things companies must get right. What to do when smaller brands are beating us to market at four times the rate of our own innovation cycle? That was the question that the frustrated CEO of a consumer goods company posed to us recently as she revealed her organization's painfully slow reaction to the new direct-to-consumer, e-commerce-driven market dynamics. Organizing for speed has become a critical component in today's consumer market as new technologies, ...
 
Flächenoptimierung und "Mitarbeiter auf O365 umstellen"? Das allein ist noch nicht New Work
27.03.2019
Man bricht sich schon fast die Zunge: #NewWork? #NeueArbeit? #AndersArbeiten? Kann man den Begriff noch aussprechen, wenn er andernorts bereits als obsolet, gar "verbrannt" geschmäht wird - und das vielleicht stellenweise nicht ganz zu unrecht? Innerhalb kürzester hören wir von so genannten New Work Projekten in Unternehmen, die, verpackt in schwungvolle und zeitgemäss verdauliche Attribute wie "innovativ" oder "kreativ", eigentlich dezidiert Flächenverknappung, Effizienzsteigerung, Kostensenkung und andere Spielarten klassischer Restrukturierung zum ...
 
Was unserer Arbeitswelt fehlt, ist vor allem Verantwortung für die Mitarbeiter
27.03.2019
Ein Interview mit Unternehmer, Dozent und Autor Lars Vollmer. "Es ist eine Denkfalle, dass die Arbeitswelt menschlicher werden muss," - mit provokanten Aussagen jenseits des Mainstreams sorgt Lars Vollmer immer wieder für Aufsehen. Uns erklärte er, was die großen Missverständnisse beim Thema New Work sind, wo man dringend ansetzen sollte und warum die Verantwortung auch beim Arbeitnehmer liegt. "New Work" ist ein Buzzword, zu dem es viele verschiedene Gedanken und Meinungen gibt. Aber worum geht es dabei eigentlich genau? LARS VOLLMER: New Work ist ein ...
 
How Sticky Is Your Enterprise Search?
27.03.2019
If you manage an ecommerce site, you can probably tell me exactly how many visitors you have, which products or services they look at and which products or services they buy. You likely also know the abandon rate, how long each user stayed on your site, and possibly what part of the world has the highest purchase rate. Chances are good you can predict seasonal trends pretty accurately. And you may be using machine learning, or at least past site history, to direct future users to the most likely pages -- based solely on previous visitors' actions. Even ...
 
Connected thinking
27.03.2019
"... it's easy, and it's seductive, to assume that data is really knowledge. Or that information is, indeed, wisdom. Or that knowledge can exist without data. And how easy, and how effortlessly, one can parade and disguise itself as another. And how quickly we can forget that wisdom without knowledge, wisdom without any data, is just a hunch." -- Toni Morrison (2019) The Source of Self-Regard: Selected Essays, Speeches, and Meditations Data needs knowledge to understand it. Those who have this knowledge can then create information about the data to help ...
 
The #1 toxicity factor at work
27.03.2019
It's officially three years since I took a career leap into the unknown: beyond a structured, institutional career into entrepreneurialism. Yesterday, I was at a meeting on reinventing healthcare public services. Last week, a client was reflecting on the role of work culture on her career decisions. She's worked in some of the most pressured and prestigious organisations in the world including alongside the military in fragile states. She was clear that one of her core values is collaborativeness. This clarity has played a key role in her decision to ...
 
You Can Be a Great Leader and Also Have a Life
27.03.2019
Tesla and Space X CEO Elon Musk tweets that no one changed the world working 40 hours a week. He rarely sleeps or sees his kids and had a famously public meltdown. Apple's Tim Cook is on email before the sun rises. And billionaire Mark Cuban worked until 2 am launching his first business and didn't take a vacation for seven years. These intense work styles are often celebrated as the only way to get to the top and be a super-productive leader. Indeed, surveys show that managers and executives describe the "ideal worker" as someone with no personal life ...
 
"Wissen teilen" statt "Wissen ist Macht"
26.03.2019
Ein Interview mit der Diplom-Informatikerin Ilona Libal über eine neue Sharing- und Wissenshaltung In letzter Zeit hört und spricht man immer mehr von WOL: Working Out Loud. Doch was genau ist darunter zu verstehen? Ist es "nur" eine Methode, die zu mehr Online-Präsenz und zu einer verstärkten Vernetzung in sozialen Medien führt? Oder handelt es sich vielmehr um eine Methode, die uns hilft, eine ganz bestimmte Haltung zu trainieren, ganz nach dem Motto: "Wissen teilen" statt "Wissen ist Macht"? Vor kurzem begab ich mich auf die "Reise", um mehr darüber ...
 
Die traurige Illusion hierarchieloser Organisationen
26.03.2019
Kein Reorganisationsprojekt, bei dem nicht auch das Thema Hierarchielosigkeit mit auf dem Zettel steht. Vielleicht ein paar Führungsschichten eliminieren? Darf es etwas mehr Projektorganisation sein oder mehr Netzwerk? Mehr Schwarm? Oder hip und fluid ganz ohne Strukturen? Aus Managementsicht ist die Sehnsucht klar und maximal sinnvoll: möglichst wenig Organisation! Jede zusätzliche Schnittstelle erzeugt Abstimmungsaufwand, trägt Friktionspotenzial bis hin zum unsinnigen Siloverhalten in sich oder sorgt für Reibungsverluste in der Wertschöpfung. Ist ...
 
Bulimie-Präsentieren oder PowerPoint-Bulimie
26.03.2019
Es gibt schon lange ein Krankheitsbild für erfolgreiches Bestehen von Prüfungen. Man spricht von Bulimie-Lernen, wenn Studenten wenige Tage bis einige Stunden vor einer Prüfung möglichst viel Wissen in sich hineinstopfen - und nach der Prüfung gleich wieder vergessen. Natürlich vergessen sie es, weil es verschlungen wurde und sie nicht gründlich durchgekaut hatten. Bulimie stammt aus dem Griechischen, es heißt dort "Ochsenhunger". Man bekommt eine Art Esswut, schlingt ungeheure Mengen herunter und erbricht sich am besten zeitnah, um wieder normal weiterzuleben ...
 
People and communities are central to the Digital Workplace
26.03.2019
If there is one theme which came out of the Congres Intranet & Digital Workplace 2019 in Utrecht, organised by Entopic, it's this. People are central to a Digital Workplace. James Robertson, StepTwo (Australia) and Sam Marshall, Clearbox Consulting (UK) both focused their keynotes on the topic of (Digital) Employee Experience and Engagement. It was a theme which seemed to appear throughout the event. Ben Tiggerlaar, Writer, speaker and behavioural scientist (Netherlands) started his session with the fact, "75% of tech changes are about people". In ...
 
Why Internal Comms is Disengaging Employees and What You Can Do About It
26.03.2019
Recently, I was invited to join a podcast on the future of Internal Communications. It inspired this article, in which I share my views more fully. A lot of people won't like this but I'm just going to say it straight. But first, as a reminder: Posting / announcing content via mass media channels is not communication, it is a one-way transmission. Having a message and being fixed on what the other party needs to think when you've delivered it is not communication, it's telling. People go to work to feel understood and valued, which means having an open, ...
 
Are you over complicating it?
26.03.2019
We live in a society that is based on more. We're told to strive for more, buy more, do more and be more. As the noted historian, Yuval Noah Harari, wrote in his book Homo Deus: A Brief History of Tomorrow: "The most common reaction of the human mind to achievement is not satisfaction, but craving for more". More can be good, but once you get past the basics of life (food, shelter and safety) having more doesn't usually make us happier. We all have a set point for happiness. Think of it like a scale. Just as everybody weighs a certain amount, every person ...
 
New-Work-Experte Frédéric Laloux: "Was Chefs von oben entscheiden, bewirkt oft wenig"
25.03.2019
Chefs sollten in Firmen nicht alles allein entscheiden, sagt Frédéric Laloux. Hier erklärt der Experte für New Work, warum Unternehmen erfolgreicher sind, wenn Mitarbeiter mehr mitreden können. Frédéric Laloux ist ein Vordenker der weltweiten New-Work-Bewegung, die das Miteinander am Arbeitsplatz neu definieren will. Der 45-jährige Belgier hat das Buch "Reinventing Organizations" geschrieben, das als Standardwerk für moderne Unternehmensorganisation gilt. Der ehemalige Associate Partner von McKinsey berät Firmen mittlerweile meist von seinem Wohnort, ...
 
Lernagilität - die Megakompetenz
25.03.2019
Die Halbwertszeit von Kompetenzen sinkt im digitalen Zeitalter. So ging man früher von einer 30-jährigen Halbwertszeit einer Kompetenz aus. Heutzutage beträgt diese Halbwertzeit durchschnittlich nur noch sechs Jahre (LSG Webinar). Also schlussfolgere ich. Meine in der Uni erworbene Kompetenzen, kann ich nicht mehr im Job anwenden. Für mich höchste Zeit, eigene Kompetenzlücken zu schließen. Dazu benötige ich im digitalen Zeitalter lediglich eine Kompetenz: Lernagilität - meine Mega-Kompetenz. Was ist Lernagilität? Für mich beinhaltet Lernagilität oder ...
 
Experimentieren mit Organizational Network Analysis - ein paar Ideen
25.03.2019
Organizational Network Analysis (#ONA) wird seit ein paar Jahren immer wieder als einer der HR Trends ausgemacht. Jedoch nutzt die Praxis noch zu selten die Möglichkeiten. Zu häufig heißt es: Eigentlich müsste man. Die Frage ist aber nicht, ob man Netzwerkanalysen einsetzen möchte, sondern es sollte zukünftig zum Standardrepertoire gehören. Wozu ONA? Die Methoden der Organizational Network Analysis (ONS) gibt es seit vielen Jahren. Allerdings fangen Unternehmen erst gerade an die Vorteile für Themen wie Veränderungsprozesse, Zusammenarbeit und Organisationsdesign ...
 
Struktur und Leitplanken: Mehr Orientierung in MS Teams
25.03.2019
Organisatorische Silos aufbrechen, abteilungsübergeifende Zusammenarbeit anregen, niedrigschwellige Kommunikation via Chat und Videotelefonie ermöglichen - all das und noch viel mehr bietet MS Teams, die Schaltzentrale moderner Projektarbeit aus dem Office 365-Baukasten. Richtig ist: Keine ausgeklügelte Konfiguration, stattdessen intuitive Bedienelemente und simple Architektur an PC, Laptop oder mobilem Endgerät. Aber Moment! Der digitale Arbeitsplatz im Allgemeinen und MS Teams im Besonderen brauchen Regeln und "Leitplanken" - sonst droht der Hub für ...
 
Self-Steering Organization: 6 Mistakes We Made
25.03.2019
We recently started working with self-governing teams. We call them circles. They operate as entrepreneurial mini-companies within Board of Innovation and take on business responsibilities accordingly. A year and a half in, we have overachieved our main targets -- growing a strong team, creating greater business impact for our clients, and making people around the world innovate. But we're going to be honest: there have been quite a few bumps along the road and a few wrong turns when trying to create a workplace culture that reflects who we are and how ...
 
Collaborate or die
25.03.2019
The rise of ecosystems and collaboration in the era of human transformation. Hidden genes: The heritage of our ancestors Evolutionarily speaking, we are a relatively young species. We have been around for some hundred thousand years only. In the past ten thousand years, we have developed and transformed our environment with a tremendous speed and impact. Not so much ourselves, though. Our behavioral, mental, and biological setup is not so much different from that of our ancestors. That, though, poses a challenge in an era where conditions and the context ...
 
Die Kosten des Scheiterns sind der Preis für Erfahrung, Erkenntnis und Innovation!
22.03.2019
Als CFO werde ich immer wieder darauf angesprochen, wie tolerant ich gegenüber Fehlern sei. In beiliegendem Interview und nachstehend findet Ihr meine Antwort. Die Frage wird einem CFO selbstverständlich gerne gestellt, weil es in der doppelten Buchhaltung theoretisch keine Abweichungen geben kann und "Fehler" im Sinne von falschen Buchungen nicht vorkommen sollten. Viel spannender ist jedoch die Frage, wie wir mit Fehlentscheidungen und dem Scheitern umgehen. Ich bin fest davon überzeugt, dass Fehler unbedingt gemacht werden dürfen und sollen. Scheitern ...
 
Vernetzung: der Schlüssel zum Zukunftserfolg
22.03.2019
Für die "Next Economy", in der sich menschliche und künstliche Intelligenzen miteinander verbinden, wird eine "Next Organisation" gebraucht. Wenn dabei das Wissen und Können der Menschen im Unternehmen frei seine Bahnen zieht und sich weitläufig vernetzt, kann dies zu den erstaunlichsten Fortschritten führen. Während sich draußen alles vernetzt, agieren klassische Organisationen noch immer in "Silos". Aufgaben werden entlang von internen Berichtslinien organisiert. Die vornehmliche Arbeitsrichtung dabei ist vertikal: Nach unten laufen Befehle, nach oben ...
 
Building trust through pet pics? Are you barking mad?!
22.03.2019
Pet groups can become a pain-point for anyone tasked with rolling out or managing an organisation's Yammer network and, if you use the enterprise social network for any length of time, you'll invariably come across one (or several). For some, they are a ban-at-all-costs waste of time. For others, they are a light-hearted distraction. For me, they are the people-powered engine that drives a culture of participation and trust. Collaboration is a learnt skill - give people the training wheels Collaboration is like riding a bike: once you've learnt how, ...
 
The Office 365 Adoption Challenge: "I barely have time to do my work. When am I supposed to find time to innovate?"
22.03.2019
When Lil Sawyer and Grand & Toy, a subsidiary of Office Depot, began the roll-out of Office 365, it looked like smooth sailing. After a brief flirt with Google, employees were delighted to return to the familiar Microsoft Office suite. However, adoption of the full suite of Office 365 apps proved much more challenging. While employees were comfortable returning to Word, PowerPoint and Excel, the majority of the other more powerful collaboration apps remained largely unused. Most employees did not have any "natural" desire or sense of urgency to leverage ...
 
The Truth About Your Corporate Culture
22.03.2019
Picture the scene. A young ambitious manager, filled with indignation and shock, is asking a seasoned C-Suite executive why he requested two members of another department to act in a way that threatened the very future of the entire organization. The C-Suite executive, angrily bristling at being called out for his decision, tells the young manager that he couldn't possible understand the reason why the decision was made. "You want the truth?" he asks brusquely. "You can't handle the truth!" You've likely recognized the Jack Nicholson's immortal lines ...
 
The four building blocks of change
22.03.2019
Four key actions influence employee mind-sets and behavior. Here's why they matter. Large-scale organizational change has always been difficult, and there's no shortage of research showing that a majority of transformations continue to fail. Today's dynamic environment adds an extra level of urgency and complexity. Companies must increasingly react to sudden shifts in the marketplace, to other external shocks, and to the imperatives of new business models. The stakes are higher than ever. So what's to be done? In both research and practice, we find that ...
 
Sinn ist die beste Motivationsquelle - wirkt jedoch anders als gedacht
21.03.2019
Die Studie "Culture of Purpose" von Deloitte zeigt deutlich, dass selbst bei traditionellen Controllern die Frage nach dem Sinn und einem sinnerfüllten Unternehmen relevant ist. Unternehmen mit einem "strong sense of purpose" haben einen Erfolgsvorsprung von bis zu 60%. Das weiß ich bereits - werden jetzt vermutlich viele denken. Doch wer mich und meine Ansichten schon ein wenig kennt, weiß, dass ich mich von einer solche Aussage, die auf den ersten Blick einleuchtend und für die meisten vermutlich sogar relativ leicht umzusetzen scheint, nicht sofort ...
 
Verloren in der Vielfalt der Möglichkeiten
21.03.2019
Die zu oft vergessene Herausforderung für das Top-Management. Denkanstoß Früher, als auch ich noch tief in klassischen Arbeitsstrukturen unterwegs war, bin ich desöfteren an der wahrgenommenen Untätigkeit ganzer Ketten von Führungskräften verzweifelt. Ich konnte es kaum aushalten, das Dinge die mir absolut logisch und wichtig erschienen nicht entschieden, nicht getan, nicht vorangebracht wurden. Immer wurde noch die eine oder anderer Schleife ´gedreht, es wurden Rückversicherungen vorgenommen, Befindlichkeiten abgefragt. Kurz: Voran ging gefühlt nichts. ...
 
Was braucht es für eine erfolgreiche digitale Transformation?
21.03.2019
Ein Plädoyer für mehr digitalen Spieltrieb und den richtigen Mix aus Strategie und Leidenschaft Was hört sich so richtig modern an, ist ein wahnsinnig tolles Buzzword, müsste eigentlich von allen Unternehmen dringend gelebt werden und ist doch bei so vielen noch immer ein lebloser Begriff in einer leeren Hülle? Richtig: die digitale Transformation. Dabei sind sich doch eigentlich alle einig, wie überlebenswichtig dieser Wandel für weite Teile unserer Wirtschaft ist. So kam gerade eine GfK-Studie zu dem Schluss, dass fast zwei Drittel (62 Prozent) der ...
 
Kennen, Können, Wollen: So gelingt die Office 365-Einführung
21.03.2019
Vom KMU bis zum DAX-Konzern: Office 365 bildet in Unternehmen jeglicher Größe und Branche einen zentralen Baustein des digitalen Arbeitsplatzes. Häufig verläuft der Aufbau schrittweise: "Klassische", populäre Office-Anwendungen wie Outlook, Word, Excel und PowerPoint wandern in die Cloud. Das erleichtert die zeit-, orts- und geräteunabhängige Zusammenarbeit sowie das parallele Bearbeiten von Dokumenten mit Kollegen. MS Teams wird zur Schaltzentrale für moderne Projektarbeit und Kollaboration, oft in Verbindung mit OneDrive, Planner oder OneNote. In vielen ...
 
Aberrations of the Agile Transformation
21.03.2019
ot everything that has transformation in neon letters on its cover actually is a transformation. It all starts with the erroneous assumption that agility can boost employee performance just like some sort of concentrated feed. Misguided by this promise of greater efficiency, an agile transformation is then ordered from the top and proven blueprints (Spotify and Co.) are evaluated and rolled out. This ultimately leads to an "agilization" of the existing encrusted structures and processes without rigorously questioning them. In the end there is hardly ...
 
Constant outrage
21.03.2019
Many of us are getting depressed and pessimistic about the state of society, whether it be the big one -- climate change -- or the many smaller problems facing us -- populism, extremism, anti-science movements, xenophobia, etc. One of the biggest frustrations is that the various camps just do not talk to each other with any intention of understanding. In addition, social media -- the preferred source of news for many people -- tend to increase the outrage. The medium is the message, said Marshall McLuhan, and this medium is all about emotion. Often, ...
 
How "make me better," the "culture to share" and Social Workplace Learning are increasing WeQ
20.03.2019
"IQ is replaced by WeQ in digitization" is a key statement in a great article on differentials and contributions to business success written by Günther Wagner. More and more people and companies are now concerned with the "We" and how this can ideally be promoted, because without a "we-community" and its associated framework, conditions and parameters, the WeQ lacks the basis to develop itself. Using contributions, intensive discussions and workshops with companies, as well as personal observations in one's own environment, here is some food for thought ...
 
Customization for a Modern Digital Workplace: Focus on People, Not Technology
20.03.2019
Not too long ago, in a world before SaaS software was the norm in the enterprise, the term "customization" was met with eye rolls and an almost instinctual checking of the budget to see how many zeroes had been allocated for this line item. As IT leaders and digital workplace owners thought about customization, visions of drawn-out timeframes and multiple rounds of mock ups danced menacingly through their heads. The concept of "'customization" in the employee collaboration space has long held negative connotations. It's been associated with the launch ...
 
How Internal Communications Is Cutting Through the Noise
20.03.2019
Employees often complain there is too much noise from internal communications. Not necessarily from their internal communications function, but from all the other originators of emails, announcements, team meetings, enterprise social network (ESN) posts and more. What doesn't help is that traditionally, internal communication has tended to be managed along channel lines. The magazine or newsletter managed separately from the intranet; emails sent by many people at many times; digital displays done locally and then ESN on top by anyone everywhere. This ...
 
Educator, entertainer, help desk and cheerleader. The many hats of a community manager
20.03.2019
"Good community managers need to be able to go back and forth between strategy and execution - they need to live in both worlds. They need to listen deeply to understand, ask powerful questions and not assume all issues are solved by the ESN (Enterprise Social Network). They connect dots that others might not even see." - Keeley Sorokti The comments from Keeley were prompted by a question I posted on Twitter several weeks ago, asking people to share their views on the top three tasks performed by Community Managers. Doing the 'business of the business' ...
 
The Missing Dimension When You Assess ONA
20.03.2019
"Active or Passive?" is the wrong question to ask, when you embark on an ONA journey! The question makes sense to technology companies, but not to business people. They miss an important dimension, when they discuss ONA. What do we want to use the ONA for? Decision Critical Insights or Just Nice-to-Have Information? The questions business people want to ask before they embark on an ONA journey are: - What do we want to achieve? - Do we want decision-critical insights that allow us to take actions? - or do we just want nice-to-have information? The questions ...
 
How to foster a culture of belonging at work
20.03.2019
What if you could bring yourself out of hiding and into the workplace, even the parts of yourself that don't seem to fit in? To do this, you'd have to feel like you truly belonged at the organization. But what is belonging, exactly? We spent the last three years studying how companies foster a culture of belonging for our new book, No Hard Feelings: The Secret Power of Embracing Emotions at Work. One thing we learned: Transition moments, like an employee's first day on the job, are particularly anxiety-inducing -- which makes them great opportunities ...
 
Keynote statt Gottesdienst, oder: Die Renaissance des Kultischen
19.03.2019
Die überbordende Konferenz- und Keynote-Kultur und die damit verbundenen Aktivitäten des Pilgerns und Wallfahrens auf Seiten der Konsumierenden haben keinerlei Informations-, Bildungs- oder Lerneffekte. Was auf diesen Events gesprochen und gezeigt wird, ist längst für alle frei im Internet zugänglich. Warum haben diese Formate Hochsaison? Sie befriedigen ein Bedürfnis, für das im letzten Jahrhundert die Gottesdienste der christlichen Kirchen zuständig waren. Keynotes & Conferences haben kultische Funktionen, und das geht so: Menschen kommen in unsicheren ...
 
Digital Leadership: Wie Führungskräfte vom Social Intranet profitieren
19.03.2019
Menschen interessieren sich für Menschen, nicht für Funktionsträger. Im Unternehmenskontext heißt das: Mitarbeitende möchten vom Führungspersonal auch wissen, wie dessen ganz persönliche Meinung zu Entwicklungen und Themen der Organisation aussieht. Ein Social Intranet mit seinen Möglichkeiten zur Vernetzung und für Interaktion und Dialog bietet Führungskräften, Entscheidern und Managern dafür die perfekten Rahmenbedingungen: Sie werden sichtbarer Sie werden nahbarer Sie sparen Zeit Sie geben Orientierung Sie erhalten Impulse Sie entwickeln Ihre Mitarbeiter ...
 
Vorteile des Social Intranet für Betriebsräte und die Mitbestimmung
19.03.2019
Ausweitung der Arbeit in die Freizeit? Elektronische Fußfessel durch mobiles Intranet? Pflicht zur 24/7-Bereitschaft? In unseren Intranet-Projekten hören wir viele Bedenken von Betriebsräten und Gremien der Mitbestimmung, die wir sehr ernst nehmen. Klar ist: Ein Social Intranet braucht Regeln für die Nutzung und Leitplanken für die Zusammenarbeit der Menschen. Auch muss bei vielen Punkten (Verwendung eines Profilfotos, ggf. Einbindung des privaten Smartphones etc.) das Prinzip der Freiwilligkeit herrschen sowie stets sämtliche Regelungen des Datenschutzes ...
 
Digital Transformation at Bayer - How to get the people onboard
19.03.2019
Today I had the great honor to speak at the UNLEASH19 in London about Bayer´s Digital Transformation Journey. This is what I talked about: Digital Transformation is Business Transformation... Digitalization changes everything: Society, our private lives, and our company. For Bayer, it is particularly about developing digital health solutions as well as expanding the digital farming business. We are in the midst of our digital journey, and we are learning as we go in this fast and iterative process. Today, technological advancements and evolving customer ...
 
Making Learning a Part of Everyday Work
19.03.2019
As automation, AI, and new job models reconfigure the business world, lifelong learning has become accepted as an economic imperative. Eighty percent of CEOs now believe the need for new skills is their biggest business challenge. For employees, research now shows that opportunities for development have become the second most important factor in workplace happiness (after the nature of the work itself). At the most fundamental level, we are a neotenic species, born with an instinct to learn throughout our lives. So it makes sense that at work we are ...
 
How to Overcome Your Fear of Failure
19.03.2019
A client (who I'll call "Alex") asked me to help him prepare to interview for a CEO role with a start-up. It was the first time he had interviewed for the C-level, and when we met, he was visibly agitated. I asked what was wrong, and he explained that he felt "paralyzed" by his fear of failing at the high-stakes meeting. Digging deeper, I discovered that Alex's concern about the quality of his performance stemmed from a "setback" he had experienced and internalized while working at his previous company. As I listened to him describe the situation, it ...
 
Von der Graswurzel zur blühenden Wiese - Erfolgsrezepte für die Entwicklung einer Vernetzungskultur mit Working Out Loud
18.03.2019
Wo stehen wir heute? Working Out Loud umschreibt die Haltung von Menschen, ihr Wissen vorbehaltlos zu teilen, Netzwerke aufzubauen und zu nutzen, sowie einen offenen Kommunikations- und Kollaborationsstil zu pflegen - online und offline. John Stepper hat 2015 dazu ein wirksames Lernprogramm veröffentlicht, das es Menschen ermöglicht, diese Haltung selbstorganisiert per Peer Coaching sukzessive - unterstützt durch rund 30 klassische Coaching Übungen - zu entwickeln. Diese Idee fand schnell Eingang in Organisationen. In Deutschland beispielsweise war sie ...
 
Digital Transformation ist out - wir brauchen eine Digital Culture
18.03.2019
Überall wird von Digital Transformation gesprochen. Die große Frage ist, wie man am besten sofort und sehr schnell neue digitale Produkte und Services auf den Markt bringen kann - am besten disruptiv und von Anfang an hochprofitabel. Doch dazu braucht es mehr als Bits & Bytes. Es braucht eine Veränderung der Unternehmenskultur und eine neue Art des Führens. Wie schön wäre es, wenn man die eigene Organisation quasi über Nacht verändern und weiterentwickeln könnte. Abends mit dem Lichtschalter die "alte Organisation" ausschalten und am nächsten Morgen ...
 
The First Signs Of A Global Human Management Revolution
18.03.2019
Almost three decades ago Peter Drucker wrote an article called 'The New Productivity Challenge'. In it he foresaw the biggest challenge for organizations in the 21st century--how to keep employee productivity rising. The father of modern management, as he is known, was convinced the productivity challenge would "dominate the management agenda for the next several decades". It would "ultimately determine the competitive performance of companies." Drucker was right. It has. The 19th century workplace challenge Drucker's logic proved so attractive that ...
 
Beyond government and markets
18.03.2019
The key to our transformation toward a network society is citizen sensemaking. The thinking that got us into our current state of affairs will not get us out. Hierarchical leadership, even in democratic governments, is inadequate for the complexity of a networked society. Our governments seem to be completely unprepared to regulate surveillance capitalism, let alone climate change. Leadership on these issues is coming from outside government and in spite of the market. "We want leadership distributed because this is too much weight even for the mightiest ...
 
Time to Care About ONA!
18.03.2019
ONA or organizational network analysis, a proven tool for people analytics for nearly 30 years, is experiencing a genuine growth spurt from technology and new business requirements. Its adoption rate is still tiny. But now that the broader category of people analytics itself seems finally to have reached majority adoption -- and HR's guilt about not using it can stop -- attention is turning to ONA. Proof of this point can be found in the more than a dozen vendors are now selling it. Most of us are more familiar with the allied category of SNA or social ...
 
How leaders kill meaning at work
18.03.2019
Senior executives routinely undermine creativity, productivity, and commitment by damaging the inner work lives of their employees in four avoidable ways. As a senior executive, you may think you know what Job Number 1 is: developing a killer strategy. In fact, this is only Job 1a. You have a second, equally important task. Call it Job 1b: enabling the ongoing engagement and everyday progress of the people in the trenches of your organization who strive to execute that strategy. A multiyear research project whose results we described in our recent book, ...
 
Weniger 'müssen' müssen - mehr 'wollen' dürfen!
15.03.2019
Der New Work Style von Continental. Stellen Sie sich vor, Ihr Projekt ist in der entscheidenden Phase, kurz vor dem weltweiten Roll-Out einer neuen Software - und alle wissen Bescheid, sind neugierig, voll motiviert und am Ende des Projekts sind 71% (sehr) zufrieden. Das ist kein naiver Traum, sondern immer öfter Realität bei Continental, einem Technologieunternehmen mit weltweit 244.000 Mitarbeitern. Wir nennen es "New Work Style" Was wäre, wenn wir die uns zur Verfügung stehenden neuen Werkzeuge des digitalen Zeitalters wirklich nutzen? Was wäre, wenn ...
 
Tool-Mapping und Media-Mashing: Mehr Klarheit in der Digital-Landschaft
15.03.2019
Die Einführung eines neuen Intranets oder einer Mitarbeiter-App hat stets Auswirkungen auf die komplette Medien- und Tool-Landschaft eines Unternehmens. Funktionalitäten kommen hinzu und machen dafür vielleicht das ein oder andere bisherige Instrument überflüssig oder treten in Konkurrenz hinzu. Wie lichten Kommunikationsmanager diesen Dschungel, schaffen Klarheit und Verlässlichkeit für die Nutzer und orchestrieren ihre digitale Landkarte? Kollaboration Bei den Instrumenten der Zusammenarbeit, der Vernetzung und des Austauschs steht die konsequente ...
 
Projekt Zero-E-Mail
15.03.2019
Was bedeutet es auf die Mails zu verzichten und welche andere Werkzeuge wir wechseln können. In dieser Folge reden wir mit Alexander Kluge über das ambitionierte Ziel "Zero-E-Mail". Was bedeutet es auf die Mails zu verzichten und welche andere Werkzeuge wir wechseln können. Warum verschicken wir so viele Mails und welcher Kulturwandel ist notwendig, damit wir mehr kollaborieren, anstatt die Informationen in unseren persönlichen Silos zu verstecken. ...
 
Agilitätsfalle #2: Die Generationen-Falle
15.03.2019
Agilität wird an den Bremsern der Generation X und der Generation Babyboomer scheitern. Der Wandel würde nur über die Führungskräfte gehen, schlussfolgern viele Berater und Management-Denker nach nun schon mehreren Jahren ehrgeiziger aber mittelmäßig zufriedenstellender Agilitätsbestrebungen in den Unternehmen. Was aber, wenn diese Führungskräfte nicht daran denken, ihren über Jahre erarbeiteten Status für etwas mehr Agilität aufzugeben? Ein Blick in das Unterbewusstsein der Generation X und der Generation Babyboomer. Ricardo Semler bei der #NWX19: "Übergib ...
 
Use Employee-Driven Design to Simplify the Digital Workplace
15.03.2019
By choosing digital workplace tools (read: software) with simple, easy-to-use interfaces, you'll help promote the digital literacy of knowledge workers. Seems straightforward, doesn't it? Yet so many employees struggle with complexity in every aspect of their work, which is compounded by the tools they use daily to accomplish tasks. Employee-driven design is one way to simplify the digital workplace for everyone involved. Let's Start With Intuitive Tools You'll Know Good UX When You See It [...] ...
 
You have to be crazy to hire consultants
15.03.2019
"You have to be crazy to hire consultants." - I repeat this sentence quite frequently after arriving at this conclusion almost a decade ago. Being a consultant myself, I think this statement is merely a reflection of the way how many clients see consulting work. Let me explain. Before we start, this article isn't about outsourcing services far outside your core value stream - for example, I myself resort to the services of a tax accountant, because studying tax law in detail would derail my value focus. This article is about consultants dealing ...
 
How #WOL enables development beyond the circle
14.03.2019
Yesterday I met Marjorie for the first time. She has been working for Bayer in Spain previously and then after a short experience with another company rejoined our Leverkusen IT team two years ago coming originally from Venezuela and having started her international career working in multiple countries 20 years ago. We actually didn't know each other well, just knew that we both exist from Twitter, #ESN and because Marjorie was a participant in a WOL Circle at Bayer starting roughly a year ago. How it all started Last year Marjorie was approached by ...
 
Choosing the right collaboration technology for workplace connectivity
14.03.2019
If they don't involve the people and the critical processes they're involved in, business decision-makers will fly blind when making technology decisions. Communications and collaboration technology tools are worthless and ineffective if they don't facilitate or support workplace connectivity. Speaking with business leaders and technology decision-makers has made it clear that collaboration tools suffer low adoption when they don't support how people actually work together or connect. If a tool creates friction in workplace communications, it is an absolute ...
 
Why You Should Care About the Employee Experience
14.03.2019
A 2017 Deloitte study focused on organizational culture, engagement and employee brand proposition revealed that approximately 80 percent of executives believe employee experience is a priority rating it as either "very important" or "important." However, only 59 percent say they are either "ready" or "somewhat ready" to address the employee experience challenges. Considering that disengaged employees cost US companies between $450 billion to $550 billion a year, isn't it time that brands begin to make employee experience a priority? Defining the Employee ...
 
Good Decisions Between Consensus and Consent
14.03.2019
Who decides and how can good decisions be taken? For a long time, this question did not even arise in many hierarchical organizations. In case of doubt, the decision is up to the boss or a small high-ranking leadership circle, which in the best case features a high degree of diversity and honors disagreement but which in the worst case scenario only consists of claqueurs. As more and more organizations try to become more agile, new answers to the question of who decides and how to decide are of central importance. After all, agility means subsidiarity, ...
 
Speed-to-Insight: Curating Curations...Also Known as Curation 2.0
14.03.2019
I was on my third cup of coffee as I slogged through the emails that landed overnight. Three of them had attachments from an individual tasked to curate content for the project team I was on. There were eight other team members on the email distribution list on two of the emails; the third went to the entire department of thirty-two colleagues and peers. The attached reads on two of the emails were relevant articles aligned with our project with each representing a 15-20 minute read; the third to the whole department was also good information but worthy ...
 
Digital Transformation Is Not About Technology
14.03.2019
A recent survey of directors, CEOs, and senior executives found that digital transformation (DT) risk is their #1 concern in 2019. Yet 70% of all DT initiatives do not reach their goals. Of the $1.3 trillion that was spent on DT last year, it was estimated that $900 billion went to waste. Why do some DT efforts succeed and others fail? Fundamentally, it's because most digital technologies provide possibilities for efficiency gains and customer intimacy. But if people lack the right mindset to change and the current organizational practices are flawed, ...
 
Chefs im Intranet: Die Devise lautet Mitmachen
13.03.2019
Schon mit kleinen Gesten können Führungskräfte im Intranet einen guten Eindruck machen. Warum es sich für sie lohnt, im Unternehmensnetzwerk mitzumischen. Es ist eine Binsenweisheit: Menschen interessieren sich für Menschen, nicht für Funktionsträger. Will heißen: Mitarbeitende möchten von ihrem Führungspersonal auch wissen, was es denkt und fühlt, wie seine ganz persönliche Meinung zu Entwicklungen und Themen der Organisation aussieht. Ein Social Intranet mit seinen vielfältigen Möglichkeiten zur Vernetzung und für Interaktion und Dialog bietet dafür ...
 
Fünf einfache Tipps, um mit Working Out Loud zu starten
13.03.2019
Meine Erfahrungen und das Feedback vieler Teilnehmer zeigen mir, dass es nicht immer einfach ist, mit Working Out Loud zu beginnen. Das 12-Wochen-Programm von John Stepper ist sehr gut strukturiert und hilfreich. Doch Viele schaffen es nicht, das 12-Wochenprogramm auf Anhieb vollständig zu absolvieren. Ich habe daher das 12-Wochenprogramm auf die fünf wesentlichsten Tipps reduziert. Mit diesen Babyschritten, kannst du erfolgreich mit Working Out Loud beginnen. Für mich stellen Sie die Essenz der Methode nach John Stepper dar. Gleichzeitig sind diese ...
 
Gute Entscheidungen treffen zwischen Konsens und Konsent
13.03.2019
Wer entscheidet hier und wie lassen sich gute Entscheidungen treffen? Diese Frage stellte sich in vielen hierarchischen Organisationen lange Zeit gar nicht, denn im Zweifel entscheidet der Chef oder ein kleiner hochrangiger Führungszirkel der im besten Fall ein großes Maß an Diversität aufweist und den Dissens schätzt im schlechtesten Fall aber nur aus Claqueuren besteht. Im Zuge der Veränderung hin zu agileren Organisationsformen sind neue Antworten auf die Frage wer entscheidet und wie entschieden wird aber von zentraler Bedeutung. Schließlich ist ...
 
The Water Cooler Isn't Drying Up
13.03.2019
In yet another blow for those who think that Yammer is about posting selfies and cat photos, Mark Zuckerberg published a blog post outlining "a privacy-focused vision for social networking". Over the last 15 years, Facebook and Instagram have helped people connect with friends, communities, and interests in the digital equivalent of a town square. But people increasingly also want to connect privately in the digital equivalent of the living room. So where does that leave your Yammer network? Once affectionately described as the 'digital water cooler', ...
 
Why Leaders Fall into The Collaboration Trap
13.03.2019
Don't assume teams like working together. "It takes both sides to build a bridge." ? Fredrik Nael Collaboration is critical to thriving in an ever-changing environment?--?it helps organizations solve complex problems in less time by bringing together various experts, accelerating go-to-market time, and responding more rapidly to fast-changing environments. Failing to practice collaboration can put your organization behind your competition in a fast-paced 21st century. Research shows that 81 % of people believe that collaboration is critical and 71% think ...
 
4 Reasons Good Employees Lose Their Motivation
13.03.2019
Motivation -- the willingness to get the job done by starting rather than procrastinating, persisting in the face of distractions, and investing enough mental effort to succeed -- accounts for 40% of the success of team projects. Yet managers are often at a loss as to how to effectively motivate uninspired employees. Our review of research on motivation indicates that the key is for managers to first accurately identify the reason for an employee's lack of motivation and then apply a targeted strategy. Carefully assessing the nature of the motivational ...
 
Plattformen als Motor cross-funktionaler Teams
12.03.2019
Teamautonomie liegt voll im Trend. DevOps, wo man nur hinschaut. Teams stellen sich immer häufiger cross-funktional auf. Aus gutem Grund. Kurze Wege und lokale Entscheidungen kommen - nicht nur, aber besonders - modernen verteilten, aber auch Technologie-lastigen Architekturen wie Microservices entgegen, wo viele verschiedene technische Komponenten und Frameworks zusammenkommen. Die Auswahl der technischen Basis für Microservices soll bestmöglich zur Aufgabenstellung passen. Da liegt es doch auf der Hand, dass das Entwicklungsteam nicht nur passende ...
 
#NWX19: Neue Arbeit als Unterhaltung
12.03.2019
Vorbemerkung: Falls mein Text als eine Kritik an der New Work Experience 2019 verstanden wird, möchte ich zu bedenken geben, dass es mehr als 30 Stunden Programm auf sieben Bühnen mit über 40 Speakern gab. Dies wäre auch nicht meine Absicht gewesen. Dieser Text legt deshalb einen Fokus auf meine Gedanken zu den beiden Keynotes der Veranstaltung, die nahezu alle Teilnehmer vor Ort besucht haben. Ich möchte nicht despektierlich klingen, aber auf einer Veranstaltung wie der New Work Experience (NWX) von der Xing SE, die sich womöglich bald in New Work SE ...
 
Stupid, ineffective, and cruel: the human cost of bad employee self-service technology experiences
12.03.2019
For years there has been a steady increase in use of employee self-service technology solutions. Self-service solutions allow employees to complete administrative HR, IT, travel and procurement tasks instead of having them completed by support professionals. This includes things like requesting vacation time, enrolling in benefits, transferring employees, filing expense, accessing tax forms, changing job titles, adjusting pay levels, posting job openings and a myriad of other activities associated with the administrative side of work. There are two major ...
 
Fixing unhealthy workplace cultures requires healing
12.03.2019
Participation in transforming the root causes of any harm caused by an organisation's unhealthy culture, results in collective healing that fosters wellbeing. Harm and Unhealthy Cultures in Organisations Unhealthy workplace cultures with bullying, discrimination, harassment, poor leadership or work design (capacity and capability), obviously cause harm to many employees, and by extension, their family and friends. Toxic cultures can also be defined by customers, communities and the environment being harmed by the organisation's products and ...
 
The Age Of Opportunities
12.03.2019
We live in exciting times! I have a dear friend who believes this is the age of opportunities - hello @Ayelet Baron Where others see problems or seek for solutions that fix these problems, she simply sees opportunities. I admit it is quite contagious. And yes, for the first time in the history of work, we have 5 generations working side by side. Many see this as a problem and further try to divide the generations instead of looking for points of integration and collaboration. I see this as a fantastic opportunity to tap into the knowledge and experience ...
 
From Workforce to Worktask Planning
12.03.2019
Everyone realizes that better talent (and culture) will help an organization succeed. Over the years, many have attempted to improve talent--this effort is loosely called workforce planning. Markov chains helped forecast headcount requirements given the probability of retirements, turnover, promotions, and transfers. Competency models moved beyond headcounts to skills required given a particular business strategy. Organization capability models aligned individual skills into collective organization capabilities (or culture) that would win in the marketplace. ...
 
Drei Grundregeln der Transformation: So gelingt der Wandel im Unternehmen
11.03.2019
Vom Großkonzern in den Mittelstand, von Startups bis zu Weltunternehmen: Der Wandel in der Arbeitswelt findet überall statt. Vorangetrieben wird der Wandel von zwei Seiten: Einerseits von dem Wunsch der Unternehmen, in Zeiten der Digitalisierung wettbewerbsfähig zu bleiben und ein attraktiver, zeitgemäßer Arbeitgeber zu sein. Auf der anderen Seite steht das Bedürfnis einer jungen Generation von neuen Mitarbeitern, die "etwas bewegen" wollen und sich vermehrt in ihrer Arbeit selbst verwirklichen wollen. Besonders wenn unterschiedliche Generationen von ...
 
"Wir erleben die Verflüssigung von Hierarchien"
11.03.2019
Steile Hierarchien werden gesprengt, weil Entscheidungen schneller getroffen werden müssen. Und zwar dort, wo sie unmittelbar wirksam werden. "Oben" kann nicht mehr überblicken, was zu tun oder zu lassen ist. Sagt Sascha Lobo, der von der Verflüssigung tradierter Strukturen spricht. Ein Gespräch über Transformation. Zu schnell für steile Hierarchien Sascha, mit welchem Begriff würdest Du das, was gerade geschieht, benennen? Wenn ich nur einen Begriff nutzen dürfte und dieser nicht die allgegenwärtige Digitalisierung sein dürfte, würde ich von einer Verflüssigung ...
 
Business Rebellen Talk #22: Anja Förster und Peter Kreuz sind "Rebels at work"
11.03.2019
Die ersten Bücher von Anja Förster und Peter Kreuz habe ich Mitte der 2000er Jahre gelesen: "Different Thinking" - "Alles außer gewöhnlich" - "Nur Tote bleiben liegen" - "Hört auf zu arbeiten" bis zum aktuellen Buch "Zündstoff für Andersdenker". Nicht nur die Titel fand ich so provokativ gut auch die Inhalte haben mich als Rebell immer wieder inspiriert. Wenn es Menschen gibt, die sich seit langem mit Vor- und Querdenkern, Rebellen oder Andersmachern beschäftigt, dann sind das die "Rebels at work" Anja Förster und Peter Kreuz. Routinen verlassen: Wie ...
 
Leading Change Methoden - Entwurf eines Leading Change Leitfadens für komplexe Aufgaben mit Netzwerken
11.03.2019
Als eine Ergänzung/Weiterentwicklung bekannter Change Management Methoden von Kotter, Senge, Bridges und anderen möchte ich hier Erfahrungen mit eigenen Ansätzen teilen. Im Rahmen meiner Organisationsentwicklungstätigkeit im globalen Kontext suche ich nach modernen Möglichkeiten Menschen im Wandel effizient und nachhaltig zu begleiten. Dazu nutze ich die heute verfügbaren digitalen Möglichkeiten, aber aber auch einfache Formate, die in physischen Workshops kreativere Ergebnisse bringen. - Meine Mission oder was mich antreibt - AboutMe - Harald Schirmer ...
 
Leadership and culture
11.03.2019
Thanks to a chance conversation I had in the week, someone pointed me towards Edgar Schein talking about 'cultural islands'. Schein says, 'To help leaders deal with multi-cultural teams ... two things need to happen - leaders have to become much more humble and learn how to seek help, because the subordinates under them will be much more knowledgeable than they, and secondly leaders will have to create cultural islands where people from differently occupational and national cultures can spend suspend some of the rules and talk to each other more directly, ...
 
A question of culture: assimilate or die?
11.03.2019
Time to look at culture from an employee's point of view A couple of years ago, I attended a evening of talks at China Exchange, a charity based in London's Chinatown whose mission it is to create ways of exploring Chinese culture and China's influence on the world. This one-night-only event featured five speakers who had eight minutes each on their allotted subject followed by questions from the audience. They covered a range of topics from Chinese medicine (what is it really?), Hinkley Point C and the role of Chinese investment, feminism in China and ...
 
Kompetenzen in der Arbeitswelt 4.0
08.03.2019
Der Begriff der Kompetenzen gewinnt in der Arbeitswelt 4.0 eine immer größere Bedeutung: Wir stehen mit der Digitalisierung einem tiefgreifenden Wandel in der Gesellschaft, Technologien, Innovationen und Geschäftsfelder entgegen und das mit rasanter Geschwindigkeit. Die Digitalisierung verändert unsere Vorstellungen von dem, was wir unter Arbeit verstehen und deren Bedingungen. Die zunehmende Dynamik in der Arbeitswelt macht eine schnelle Anpassungsgabe von Unternehmen und ihren Beschäftigten notwendig, um wettbewerbsfähig zu bleiben bzw. zu werden. ...
 
How Do We Fund the Office 365 Training We Need?
08.03.2019
Office 365 has been called both powerful and complex. And with the pace of new releases now coming every week, it's also a moving target that both IT teams and general staff have to understand. A key part of every successful approach to Office 365 is going to be training -- a lot of training, that entails more than just pointing people to the full list of Microsoft videos. Staff are going to need direct support and education on what's available, and how to make the most of it. The training will require a considerable investment of money and time. So ...
 
Learning as disservice
08.03.2019
It is time to revive an insightful comment by a friend and inspiration, David Jonassen -- as his Wikipedia entry says, Dave wrote about "learning with media, not from it". "Every amateur epistemologist knows that knowledge cannot be managed. Education has always assumed that knowledge can be transferred and that we can carefully control the process through education. That is a grand illusion." -- David Jonassen Knowledge is personal. Knowledge is human. Knowledge cannot be managed. This is where much of the hype around artificial intelligence, especially ...
 
How to Orchestrate Change from the Bottom Up
08.03.2019
Organizational change is difficult, no question about it. It's challenging to get people who are set in their ways to go about their jobs differently. So what types of interventions might actually change people's behaviors in ways that make change more palatable? To answer that question, I conducted a two-year ethnographic study of the primary-care departments in two U.S. hospitals. The hospitals were part of the same parent organization, did similar work, and employed doctors and clinical staff with similar backgrounds. In addition, both hospitals had ...
 
How Syngenta's leaders became some of the world's best at engaging staff
08.03.2019
When one of the world's largest agriculture companies, Syngenta, held its global leadership conference in 2017, leaders were presented with a table showing their own personal level of interaction on the company's Microsoft Yammer network compared with their peers'. Each leader was ranked in order, with those regularly engaging with their team at the top of the list. They were looking at a benchmarking report from SWOOP Analytics, where all senior leaders' online behaviour on Yammer had been benchmarked against each other. Seeing the data of who was best ...
 
The Marie Kondo Effect: Tidying Up Your Workspace
08.03.2019
Donna Kimmel, EVP and Chief People Officer at Citrix, relates Marie Kondo's KonMari method to the workplace and discusses how individuals can take steps to declutter their professional lives and ensure efforts are being spent on things that drive meaningful outcomes for their organizations. Thanks to Marie Kondo, people around the world are purging their homes and hearts of everything that does not "spark joy." Beyond her popular Netflix series, Kondo has built an entire franchise around the idea that holding on to only the positive elements in one's ...
 
Why we better talk about "islands" instead of "silos"
07.03.2019
About Silos and Islands "Do you know those people? I mean those who work in the silo!" Aren't they us? We in our departments, who have clear goals and who achieve them together in our team. We who sometimes get upset that there are again such long coordination and alignment meetings with the other departments, without none of this would be possible. Do I like working in a silo? And would I like to hear someone say that I am one of the silo guys? Language creates reality. Silos? Or should we say islands? I work on my island. It is beautiful. And ...
 
The Secret to Long-lasting, Thriving, ROI-crushing Communities
07.03.2019
Want to learn how to build active, meaningful communities while winning over executives and board members? Talk to Maria Ogneva. She has run communities at LinkedIn, Sidecar and now FinancialForce, and even ran product marketing for Salesforce's own community offering. I got to know Maria through my company Mobilize and spoke with her recently on how to boost engagement by creating trust and belonging, and where the community space is headed. The video has the full content, but I've summarized some of the key points below. Enjoy! How did you get involved ...
 
Innovation playbook: 5 traits of wildly successful tech companies you can adopt today
07.03.2019
Today's top technology companies shine with what Forbes calls an "innovation premium" - additional value they generate in the stock market solely because of their reputation for disruption. They operate with a clearly articulated vision that drives every action and informs every decision. One that's understood across all levels of the organization and embodied by each employee. And most of the time that vision isn't about a simple app or social network. These companies set out to change the world. And they succeed. How do they do it? Tech titans know ...
 
10 Keys to Microsoft Teams Governance Success
07.03.2019
A multi-function communication platform like Microsoft Teams is an essential tool for today's work environment -- not just a fancy piece of tech. Nearly three-quarters (70 percent) of professionals globally telecommute at least one day a week, while 43 percent of U.S. employees do so on occasion. These workers, and their teams, require seamless 24/7 access to the same information to remain successful. But managing an organization-spanning Microsoft Teams environment is no easy task. Major governance measures must be in place to contain sprawl, secure ...
 
Providing Employees Flexibility in Workplace Tools Doesn't Mean It's a Free-For-All
07.03.2019
When it comes to designing an effective business process, a reasonable assumption is that consistency will lead to productivity. For systems of record, we also look for dependability to ensure the quality of the information held within. However, while we might consult people during the development of technology to support processes or record keeping, should we allow them to make uncontrolled changes to how they work once the software is implemented? The Benefits of Employee-Driven Design Freedom, Within Boundaries Building Adaptability Into Our Digital ...
 
You can only support people through cultural change with understanding, sensitivity and genuine care. If people don't feel you care - why would they?
07.03.2019
This was the sub-title of the guest lecture I gave to 200 Strategy students from he University of Tilburg earlier this week. To me it was a beautiful opportunity to share a story of a real culture change with 200 strategy students, all at the start of their careers. Hopefully I was able to give a spark of inspiration, so that when they start their professional careers they will not only develop and implement innovative strategies but at the same time dare to act in a human way, really caring about the people they work for! I have worked with numerous ...
 
Eigenständigkeit im Sinne des Ganzen
06.03.2019
Die Digitalisierung ersetzt nicht den Menschen und sie kommt auch nicht ohne ihn aus. Im Gegenteil, gerade wegen der Digitalisierung ist das typisch Menschliche mehr denn je gefragt. Gemeint ist insbesondere unsere Fähigkeit, als eigenständige Individuen gemeinsam kreative Lösungen zu finden und effektiv und effizient in Teams und Organisationen zusammenzuarbeiten. Diese Zusammenarbeit war in der Vergangenheit lange geprägt von zentraler Steuerung einerseits und gehorsamer Pflichterfüllung andererseits. Was für ungelernte Arbeitskräfte zu Beginn der ...
 
The Case for Investing in Integrated Activity Streams
06.03.2019
Vacuuming. Folding everybody's laundry. Paying the power and water bills. What do those household tasks have to do with enterprise collaboration? Nothing, on the surface. But owners of a company's digital workplace need to understand that more than half of surveyed employees report they'd rather perform mundane chores and pay household bills rather than deal with the frustration of toggling between too many applications at work. Yes, it's come to this: the tangled, messy digital workplace full of "bring your own" tools and single-use applications is ...
 
Five takeaways from the 2019 IntraTeam conference in Copenhagen
06.03.2019
Last week I attended the IntraTeam event in Copenhagen for the fourth year running. The intranet and digital workplace conference always delivers with a friendly atmosphere, strong venue, some excellent networking opportunities and a top-notch speaker line-up. In recent years Kurt and his team have continued to attract some of the top international names particularly from North America and this year was no exception with Christian Buckley, Stacy Wilson, Richard Harbridge and a number of other international speakers on the bill. It was great to meet new ...
 
How to Design Team Rituals to Accelerate Change
06.03.2019
Culture is what people repeatedly do -- it can happen by accident or by design. Watching the All Blacks perform the Haka is an intimidating experience for their rivals. You wouldn't expect those brutal rugby players to care about the tidiness of the locker room, right? New Zealand's national rugby team credits its success to all their rituals, not just the Hacka -- a spotless dressing room also matters. The cleaning ritual that happens right after a match is designed to show thanks, build humility, and reinforce that all members are equal. Rituals drive ...
 
7 Things Teams Want to Tell their Leaders, but Can't
06.03.2019
"What would you like to tell your boss but are afraid to share?" A simple question can turn silence into insights. There are a lot of things that employees are thinking, but wouldn't ever dare to tell their bosses. As a cultural transformation consultant, I spend a lot of time talking to?--?and observing?--?teams behind the scenes. Every time they bring up a concern, my immediate reaction is, "Have you shared this with your boss?" Of course, people give me a strange look, laugh at me or simply ignore the question. Chances are, they don't feel the culture ...
 
Being Human-centred with Empathy and Human Factors
06.03.2019
An explanation about Human Factors and how these are a path to Empathy and being human-centred in design and organisational change activity. A perspective that side-steps a Design Thinking conversation to get to the essence of being human-centred. [Note: This is the second in a series of design-themed posts by Questo.] Imagine it's 9:30 pm at night and it's been a long day; I've been in a training course with a bunch of strangers since 9:00 am; I'm physically tired; I'm socially extroverted out; I'm cognitively drained; AND I'm ...
 
Ethikorientierte Führung: Synergie von Leistung und Menschlichkeit - Interview mit Prof. Dieter Frey
05.03.2019
Mehr denn je nehmen Purpose, Moral, gesellschaftliche Verantwortung und Ethik einen immer wichtigeren Stellenwert ein. Unternehmer, Top Manager und Führungskräfte werden unmittelbarer an ihren persönlichen ethischen Werten gemessen. Für viele Blender in Führungsetagen ein offener Angriff, für alle gesellschaftlich verantwortungsvollen Führungskräfte eine wirkungsvolle Bestätigung. Der Münchner Sozialpsychologe Dieter Frey ist eine Koryphäe auf dem Gebiet der Führungskultur. Mit dem Center for Leadership and People Management an der Ludwig-Maximilians-Universität ...
 
Neugiermanagement - Das erste Online Training für mehr #Neugier im Beruf
05.03.2019
Abgedreht. Das erste Online-Trainingsprogramm für mehr #Neugiermanagement ist im Kasten. Mehr dazu bald hier #alwayscurious. Kann man #Neugier managen? Unsere Forschung zeigt: die sehr neugierigen Menschen sind die Leistungsträger mit dem größten Innovationspotenzial innerhalb der untersuchten Unternehmen. Sie verfügen über vier bestimmte Charakterzüge oder Neugier-Dimensionen. Diese bilden gemeinsam die Grundlage unserer neuen multidimensionalen Neugierskala für das Arbeitsumfeld: das Steigerungspotenzial für Neugier am Arbeitsplatz zu be- urteilen ...
 
Digital Workplace - "Ohne bleibt Digitalisierung Stückwerk"
05.03.2019
Wer erfolgreich digitalisieren will, benötigt nicht nur innovative, technologie-basierte Angebote und Geschäftsprozesse. Ebenso wichtig ist eine dazu passende Arbeitsumgebung. Worauf es beim Digital Workplace ankommt und welche Vorteile dieser bietet, erläutert Oliver Schorer, CIO der CHG-MERIDIAN AG, im Interview. Herr Schorer, warum benötigen Unternehmen heute digitale Arbeitsplatzkonzepte und mobile Workspaces? Digitalisierung sollte zum Ziel haben, die Mitarbeiter zu effizienterem und flexiblerem Arbeiten zu befähigen. Das heißt beispielsweise, dass ...
 
7 ways to improve internal communications and engage your employees
05.03.2019
Internal Communication; Employee Communications; Employee Engagement; Corporate Communications: with so many names, it's no wonder that people sometimes struggle to put their finger on what Internal Communication is all about. To add insult to injury, it often sits in the shadow of its sexier older brother, marketing communication, and struggles to find a home within the corporate world, sometimes reporting to HR, sometimes marketing, other times directly to the CEO. With so much confusion, it's time to clarify things. Our seven ways to strengthen Internal ...
 
Connectivism: How to Better Understand Learning in the Digital Age
05.03.2019
The three broad learning theories most often utilized in the creation of instructional environments are Behaviorism, Cognitivism, and Constructivism. These theories, however, were developed in a time when learning was not impacted through technology. In other words, they do not address learning that occurs outside of people, that is stored and manipulated by technology. Nowadays the Digital revolution is changing the way we act, teach and think. The main trends in education are the need for interdisciplinarity and, more and more often, informal learning. ...
 
Time Has Become The Enemy Of Your Happiness
05.03.2019
These days it seems as though the workplace has become a carnival of doing. Everyone--from senior leaders to those on the front-line--is in a constant state of doing. There is less and less time for reflection, pausing, ideation, or even good decision-making. Furthermore, this 'always on' mindset is affecting how we are leading people and initiatives. Every profession seems to be in the same boat. We scamper from meeting to meeting. We are late. We leave early. We check email, answer texts, and surf the web while we're supposed to be watching a kid's ...
 
Digital Leadership - Neue Führung im digitalen Zeitalter
04.03.2019
Globalisierung, demografischer Wandel, Fachkräftemangel, Technologisierung, Automatisierung - Unsere Umwelt befindet sich in einem stetigen Wandel. Die neuen Rahmenbedingungen und Anforderungen, die die sogenannte VUCA-Welt mit sich bringt, erfordern neue Strukturen und grundlegende kulturelle Veränderungen in den Organisationen. Doch was bedeutet das konkret für Führungskräfte? Wie muss Führung heute und in Zukunft aussehen? Welche Führung brauchen Unternehmen in Zeiten der digitalen Transformation? Top-down oder Bottom-up - Wie gelingt der Wandel? ...
 
Diese 3 Tabus lassen Change-Projekte todsicher scheitern
04.03.2019
Viele Beratungs- und Change-Projekte scheitern. Das gilt nicht nur für "weiche" Projekte wie Führungs- oder Kulturprogramme, sondern auch für "harte" Themen wie die Einführung spezieller Prozesse, Lean Management, agiles Arbeiten und so weiter. Warum ist das so, wenn doch Führungskräfte und Mitarbeiter auf der einen Seite angeblich so motiviert und die angeheuerten externen Berater und Experten so kompetent sind? Die Antwort liegt meiner Meinung nach in einigen Tabus und Blinden Flecken, über die in Organisationen nicht gesprochen wird. Da gilt das alte ...
 
Kommunikation im Büro - AW: AW: AW: Schluss damit!
04.03.2019
Einst eine geniale Erfindung, heute nur noch eine Plage: Es wird Zeit, die E-Mail abzuschaffen. Kommentar von Felicitas Wilke Und, heute schon in Ihre Mails geschaut? Wer Montagmorgen den Computer im Büro hochgefahren und einen Blick in den Posteingang geworfen hat, braucht sich für die nächste halbe Stunde oft nichts vorzunehmen. Neben Spam-Mails tummeln sich Newsletter, die man doch nicht liest, Nachrichten, in die man sicherheitshalber CC gesetzt wurde, die einen aber meist nicht betreffen, und allerlei krudes Zeug. 848 Milliarden E-Mails wurden in ...
 
Resistance to change - a leader's point of view
04.03.2019
If we look at resistance to change through the lens of a leader, do we have something different to say? You may have noticed an abundance of goodness on the web captured under #changeblogchallenge. It was an initiative that Heather Stagl of Enclaria and I kicked off - designed to encourage more people sharing their knowledge on all things change. We designated the first quarter of the year to / be about "change resistance'. And the contributions have been fabulous - diverse in perspectives, wealthy in knowledge. See a list at the end of this post. Which ...
 
Microsoft Teams, Slack, Facebook Workplace Are Taking Over: And We Better Take Notice
04.03.2019
Let's face it, the paradigm of email is broken. Research shows that employees spend over 20% of their time on messages unrelated to their jobs, and in most companies, the email system has become real-time. The research I recently published shows that the highest performing employees respond to emails the fastest, which of course leads to stress, lack of focus, and a general sense of never catching up. I remember the very first email systems at work (IBM Profs) and it was a revolutionary thing. In the 1980s IBM tried to sell Lotus Notes to replace email ...
 
More than work-life balance, focus on your energy
04.03.2019
The idea that we need "work-life balance" is too simplistic. Incorporate these three suggestions to help better manage your energy. How do you ensure work-life balance? I heard it a lot after my third child was born, and I hate this familiar question. It implies that work is an energy drainer and life an energy restorer. We spend a third of our time at work and many things there energize us, while plenty of things at home deplete us (like getting children to bed). The idea that we need "work-life balance" to stay motivated is too simplistic. Rather, ...
 
Hirnforscher Gerald Hüther: Mitarbeiter brauchen einen tieferen Sinn, keinen Kickertisch
01.03.2019
Nach drei Tagen im Home Office kommt ihr mal wieder ins Büro. Nach einem Kopfsprung ins Bällebad besprecht ihr Geschäftliches mit Kollegen beim Kickern. Die Ergebnisse fasst ihr kurz auf dem Laptop zusammen, während ihr in der Chillout Lounge abhängt. Und morgen habt ihr schon wieder frei, denn eure Firma hat die 4-Tage-Woche eingeführt. So stellen sich manche Leute "New Work" vor. Doch dieses Bild erfasst nicht die Essenz von New Work. Gerald Hüther, ehemaliger Professor für Neurobiologie an der Uni Göttingen, heute Vorstand der Akademie für Potentialentfaltung ...
 
Transformationstheater - Beitrag zur Blogparade des Projektmagazins
01.03.2019
Agile Transformationen sind häufig nur Theater. Leider. Und das halte ich sogar für ausgesprochen gefährlich! Mein Beitrag zur Blogparade des Projektmagazins. Rückblick Ja, ich habe mal wieder monatelang nicht gebloggt. Noch nicht einmal anlässlich meines ersten Buches, das ich gemeinsam mit Olaf Hinz geschrieben habe und letztes Jahr erschien: #PM2025 - Projekte. Gut. Machen. Mit 7 Thesen (und 49 ganz konkreten Ansätzen) zur Zukunft der Projektarbeit. Warum also gerade jetzt? Ganz einfach: Das Projektmagazin hat zur Blogparade aufgerufen und Olaf hat ...
 
We don't need another hero
01.03.2019
People in leadership positions are very busy -- too busy it seems. "CEOs attend an endless stream of meetings, each of which can be totally different from the one before and the one that follows. Their sheer number and variety is a defining feature of the top job. On average, the leaders in our study had 37 meetings of assorted lengths in any given week and spent 72% of their total work time in meetings." -- HBR 2018-07 But being busy makes them feel important -- perhaps even heroic. "Many of us can get caught up acting like heroes, not from power drives, ...
 
Purposeful Evolution: Creating an Ethical, Prosperous Future
01.03.2019
More often than not, we fall into the trap of trying to predict and anticipate the future, forgetting that the future is up to us to envision and create. In the words of Buckminster Fuller, "We are called to be architects of the future, not its victims." But how, exactly, do we create a "good" future? What does such a future look like to begin with? In Future Consciousness: The Path to Purposeful Evolution, Tom Lombardo analytically deconstructs how we can flourish in the flow of evolution and create a prosperous future for humanity. Scientifically informed, ...
 
Serendipity und First Principles Thinking
01.03.2019
Innovationen, wie sie entstehen und was sie bewirken ist ein Thema, das mich nicht loslässt. Meine Reise nach Afrika ins Silicon Savannah im Januar 2019 hat mir wieder vor Augen geführt, wie viel einfacher Innovationen entstehen, wenn noch keine Strukturen vorhanden sind. Andererseits: Wieviele Innovationen hätten wir in Deutschland nicht, wenn nicht harte gesetzliche Vorgaben die Industrie dazu gezwungen hätte, fast schon brutal neue Dinge zu erfinden. Der Katalysator oder die LED Lampe zählen dazu, um nur zwei Beispiele zu nennen. In Deutschland kocht ...