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Curated hints on Digital Transformation, Enterprise 2.0, Enterprise Social Networks, Social Intranets, Social Collaboration, Knowledge Management, HR 2.0, ... and all the rest
Dr.-Ing. Carsten Rose – Effective: 31.01.2019
Social Business Digest by caro - Archive 01/2019
 

Archive 01/2019

 

Was tun Sie, wenn ein digitaler Tsunami ausbricht?
31.01.2019
In den letzten Artikeln habe ich Sie intensiv gefordert, sich mit der Zukunft auseinanderzusetzen, mit kompetenten Visionen, mit Mut - Sprünge zu wagen. Indirekt geht es auch heute um die Zukunft, jedoch aus einer anderen Sicht. Es ist für alle deutlich zu spüren, dass die Digitalisierung revolutionär vieles durcheinander wirbelt. Die einen meinen, dass die Automatisierung neuen Wohlstand und neue Jobs bringen wird. Andere hingegen sind mehr davon überzeugt, dass aufgrund der Digitalisierung weltweit bis 2050 mindestens 25% der Menschen ihre Arbeit verlieren. ...
 
Digitalpakt: "Lernen ist und bleibt ein sozialer Prozess"
31.01.2019
Der Digitalpakt wird kommen. Der Medienpädagoge Bardo Herzig erklärt, wie digitale Medien den Unterricht verändern. Und dass Lehrer trotzdem nicht überflüssig werden. Der Digitalpakt zwischen Bund und Ländern sollte bereits im Januar 2019 starten. Der Bund will fünf Milliarden Euro für die Ausstattung der Schulen ausgeben. Da Bildung bislang allein Sache der Länder ist, wurde der Pakt an eine Grundgesetzänderung geknüpft. Sie sieht vor, das Kooperationsverbot zwischen Bund und Ländern aufzulockern. Alle 16 Bundesländer haben gegen den konkreten Gesetzentwurf ...
 
Improving Digital Literacy Is 'Simple'
31.01.2019
In the age of robotic process automation and artificial intelligence, the need for digital literacy has become essential for today's technology workers. So let's explore the connections between digital literacy and employee experience and its implications on digital workplace technology purchase decision-making. What Is Digital Literacy? Let's start by laying some groundwork. What do we mean by "digital literacy"? Researcher Elizabeth Marsh provided this thoughtful definition: "Digital literacy in the workplace is the awareness, mindset and ability ...
 
Reflections and retrospectives - harnessing cultural learnings
31.01.2019
"Following the successful completion of a large project, a financial services organisation conducted a "retrospective" to identify the project success factors. The retrospective identified many activities that were well executed, but little that distinguished this from other projects. Not satisfied with this, the project manager sought to understand what was unique or different about this project. The most critical difference turned out to be that team members felt safe to share their concerns about aspects of the project. Yet, this was not always the ...
 
Long live lifelong learning
31.01.2019
"So in fact, the topic you are working on, is lifelong learning!" He said. He is a younger guy, in his early thirties. A politician, consultant and social entrepreneur. Youssef Kobo. I had met him 4 months earlier thanks to a common connection on Facebook, Yasmine Alice. Our conversation, on a cold Saturday afternoon in a coffee shop in the centre of Antwerp, made me understand that up until now, I had positioned social technologies in the mere context of the digital workplace - a hot topic, indeed. But, social technologies are also related to a much ...
 
When it comes to Navigating the Workflow, Context Trumps Content
31.01.2019
Personalized learning, Workflow Learning, 5 Moments of Need, 70:20:10, Informal Learning,,, call it what you want, moving learning away from events and into everyday work is one of the hottest topics in our industry right now. I speak to at least 3~5 learning leaders a week who are struggling with making the "transformation" (another HOT topic) from a training department/university model to a performance centric/workflow-oriented design shop. The journey is NOT an easy one. There's a lot of history and, frankly, baggage to get past here. When you've ...
 
Communities are a-coming and you'd better be ready for them
30.01.2019
SUMMARY: Community has been something of a Cinderella topic but if Rachel Happe is correct, then 2019 will be the year when the value that can be delivered from this approach makes a breakthrough. I recently caught up with Rachel Happe, founder of the Community Roundtable. The lively conversation is above. I've known Rachel since forever but we've not met for a few years although we're regular Twitter conversationalists. I wanted to catch up with her because she's been on fire on Twitter the last few weeks. Here's an example: [...] I wanted a drains ...
 
Digital Transformation Is an Ongoing Process
30.01.2019
Digital transformation takes many forms and is, in some ways, unique to every organization that begins the process. Sometimes an organization is driven to digital transformation by consumer needs and other times it's from an internal process perspective. No matter the initial reason an organization begins digital transformation, one thing is certain: it's never a one-and-done project. Digital transformation is an ongoing process that shifts and evolves over time to meet both consumer and internal stakeholder needs. Driving success through digital transformation ...
 
3 Decisions That Matter in Digital Transformation
30.01.2019
Digital transformation requires many decisions -- some easy, some tough, but all of them important. Successful digital transformation requires a commitment to change the business, but you may find that your organization needs to transform more than its technology. You must be intentional in building a digital culture, including changing legacy technology and structures that hinder transformation. From selling your vision and enabling innovation at all levels to measuring success, there are three important decisions to make when launching a digital transformation ...
 
The biggest myth of agile development --?faster, cheaper and better outcome
30.01.2019
The good news is everyone is onto agile these days. The bad news is people are onto agile without knowing what it entails. One of my biggest bugbears is the myth of faster, cheaper and deliver better outcome with agile, and here is why ... Origin (?) The story of the agile manifesto is well-known in the agile community. Unfortunately, not many have heard of lean manufacturing which predates agile development and has a strong influence on agile development. Many practices in agile development are heavily influenced by lean manufacturing and both methods ...
 
Rethinking the Employee Experience in Human-Centric Workplaces
30.01.2019
Employees are settling for nothing less than positive work experience. And HR professionals have taken note: 83 percent of HR leaders agree that the employee experience is very important to their organization's success. However, "employee experience" is a dangerously broad term, one easily misconstrued as meaning expensive perks and flashy offices. While cold brew on-tap and weekly happy hours are nice additions to the workplace, they do not necessarily equal a healthy, positive employee experience. In fact, without a strong foundation, these perks ...
 
Bei Conti gilt: "Freedom to Act"
29.01.2019
Zu Innovation gehören Freiräume für Mitarbeiter. Doch wo liegen deren Grenze? Brauchen Unternehmen Rebellen, die Regeln und Strukturen infrage stellen? Ein Gespräch mit dem als Organisationsrebell bekannten Harald Schirmer und seiner Chefin Ariane Reinhart, CHRO von Continental. Personalmagazin: Continental steht vor einem Strukturwandel: Sie bauen neue Geschäftsfelder wie Fahrassistenzsysteme, Autonomes Fahren oder künstliche Intelligenz auf. Wie wichtig ist die Unternehmenskultur, um so einen Change hinzubekommen? Dr. Ariane Reinhart: Für mich ist ...
 
6 Tips for Conducting a Digital Literacy Assessment
29.01.2019
Many organizations simply aren't investing in their workforce's digital skills. According to the Digital Workplace Group's 2017 Member Survey, 39 percent of respondents said their organization had no digital skills program or that they were not aware of any such program. This number should concern those organizations, considering recent findings from Gartner that suggest the need for digital literacy will continue to increase. By 2021, 25 percent of digital workers will use a virtual employee assistant on a daily basis. And consider this sobering ...
 
Employee Engagement Is Not the End Game
29.01.2019
As companies evolve to embrace remote employees and flexible work arrangements, the race is on to implement new processes, systems and platforms that help companies and employees stay connected across distances and time zones. For many, this is uncharted territory, which makes the need to understand the effectiveness of new platforms a top priority. In establishing key metrics for such assessments, engagement has emerged as a key performance indicator of platform implementation success. But in this regard, executives need to proceed with caution. Not ...
 
Rate This Change
29.01.2019
As long as we allow Change to be perceived as a soft pseudo-science instead of the methodical process it is, we'll be forced to hear the same old song on repeat: "You can't really measure change", "It all depends on your definition of success and my all-time lazy favourite: "It's just too complex to measure accurately". Fortunately, we've got organisations like The Change Compass, Prosci and WalkMe supplying the enterprise software solutions that you might like or hate to use when managing change, that is, if your leader has even asked you to gather ...
 
How Your Office Space Impacts Employee Well-Being
29.01.2019
In the last 20 years, the modern office has gone through a number of evolutions. The early 2000s saw the death of cubicle farms and the rise of open floorplans, and 2015 brought waves of ping pong and foosball tables to offices everywhere. While office trends come and go, one thing that does not change is the impact that the office environment has on employee health and wellbeing. A quality workspace design leads to a less stressful and more productive atmosphere. It's essential that employers take the physical work environment of their employees into ...
 
Mobiles Arbeiten: Arbeitende sind offen, Arbeitgeber zögern
28.01.2019
Die Zukunft der Arbeit ist nicht vorstellbar ohne eine Ausweitung des Anteils der Arbeitenden, die mobil und digital unterwegs sind. Mobiles Arbeiten ermöglicht das zeitlich und örtlich unabhängige und eigenverantwortliche Arbeiten, egal ob es sich um den mündigen Arbeitnehmer oder die unabhängige Plattformarbeiterin handelt. Wir haben im Rahmen des D21 Digital Index 2018/2019 erneut den inhaltlichen Schwerpunkt "Digitales Arbeiten" bearbeitet und neue aktualisierte Zahlen zum Stand des mobilen Arbeitens vorlegen können, die eines zeigen: Das Potenzial ...
 
These 9: Könnte es auch anders sein...?
28.01.2019
Veränderungen von Organisationen brauchen immer Anwälte von den Möglichkeiten, die in der Organisation ausgeschlossenen wurden. Organisationen müssen - wie alle System - vieles ausschließen: Wir produzieren Gummistiefel und keine Handys, wir verkaufen online und nicht am Marktplatz, wir sind Weihnachten fertig und nicht Ostern. Die Banalität der Beispiele ist nur vordergründig. Überall werden in Organisationen bestehende Möglichkeiten in Entscheidungen zugunsten einer Alternative aufgelöst: So und nicht anders! Dabei "vergißt" jede Organisation leicht, ...
 
What Does it Take to Build an Effective Digital Team?
28.01.2019
We recently completed what we believe is the largest study of digital team collaboration performance ever undertaken. We analyzed 1,360 digital teams from nearly 70 organizations from a full breadth of industries and geographies. The digital interactions of over 400,000 team members and nearly 2 million interactions over an extended 6-month period were analyzed. Our sample was drawn from users of the collaboration platform Workplace by Facebook, where groups have been self-identified as a team. Indicators of Successful Teams Our Study Methodology Team ...
 
The Changing Nature of Trust
28.01.2019
The 2019 Edelman Trust Barometer "reveals that trust has changed profoundly in the past year -- people have shifted their trust to the relationships within their control, most notably their employers." Trust has not disappeared. We still trust. In many ways, we trust more than ever. We just trust differently. There has been a huge decline in institutions and organizations that are seen as remote from us and beyond our control. On one side, people are trusting more themselves, their friends, their peers (that's why Uber, Airbnb, etc., have been so ...
 
The Aesthetics of Failure
28.01.2019
n Japan, there is the art of Kintsugi. In this traditional repair method, broken ceramics are glued with a lacquer dusted or mixed with powdered gold, silver or platinum. Rather than concealing the fractures in the best possible way, they are then highlighted. The blemish is seen as an important part of the history of the object and it is precisely in this unique imperfection that the actual beauty is seen. This artistic repair work clearly shows the principle of Wabi-Sabi, which is aptly described by Buddhist author Taro Gold as "the wisdom and beauty ...
 
What PwC Learned from Its Policy of Flexible Work for Everyone
28.01.2019
Every Tuesday at 7:30 a.m. Pacific Time, I join a video conference call with leadership colleagues from across the country. I'm on the West Coast, so these meetings are always early for me. When I started joining them more than 10 years ago, I was up early to ensure that I looked polished and ready to conquer the day before I got on the video conference. These days, I find myself forgoing dressing up or putting on makeup before dialing in. I no longer think twice about being on video from the comfort of my living room and in my morning sweatshirt. And, ...
 
Why the Eight-Hour Workday Doesn't Work
28.01.2019
The 8-hour workday is an outdated and ineffective approach to work. If you want to be as productive as possible, you need to let go of this relic and find a new approach. The 8-hour workday was created during the industrial revolution as an effort to cut down on the number of hours of manual labor that workers were forced to endure on the factory floor. This breakthrough was a more humane approach to work two hundred years ago, yet it possesses little relevance for us today. Like our ancestors, we're expected to put in 8-hour days, working in long, continuous ...
 
Wie die digitale Transformation mitbestimmt gelingen soll
25.01.2019
Das Projekt "Wing" (Wissensarbeit in Unternehmen der Zukunft) hat in den vergangenen fünf Jahren in betrieblichen Praxislaboratorien getestet, wie Veränderungen agil, beteiligungsorientiert und sozialpartnerschaftlich angegangen werden können. Die Ergebnisse wurden nun auf der Abschlusskonferenz "Wir gestalten Zukunft" in Berlin vorgestellt. "Wie können wir gemeinsam mit den Menschen die digitale Transformation gestalten?" - Mit dieser Frage hat sich das vom Bundesministerium für Arbeit und Soziales geförderte Projekt "Wing" fünf Jahre lang beschäftigt. ...
 
Change aus verhaltensökonomischer Perspektive erklärt
25.01.2019
Veränderungen fallen uns auch deshalb so schwer, weil wir uns in bewährten Verhaltensmustern und Arbeitsweisen sicher fühlen. Doch wer die Verhaltensökonomie kennt, kann Change-Prozesse für alle zufriedenstellender und effizienter zum Ziel führen. Vorab: Wir Menschen sind keine rationalen, umfassend informierten Nutzenmaximierer und deshalb erklärt das Modell des Homo Oeconomicus unser Entscheidungsverhalten nur ungenügend. In Veränderungsprozessen kommen irrationale Verhaltensweisen noch häufiger vor, weil uns Veränderungen grundsätzlich irritieren ...
 
If You Want To Change The World, You Need To Start With Small Groups, Loosely Connected But United By A Shared Purpose
25.01.2019
In 1847, a young doctor named Ignaz Semmelweis had a major breakthrough. Working in a maternity ward, he discovered that a regime of hand washing could dramatically lower the incidence of childbed fever. Unfortunately, the medical establishment rejected his ideas and the germ theory of disease didn't take hold until decades later. The phenomenon is now known as the Semmelweis effect, the tendency for people to reject new knowledge that contradicts established beliefs. Whether you are a CEO trying to launch a new initiative, a political leader pushing ...
 
Sailing by Sight
25.01.2019
hen it comes to agility, many people think in terms of methods such as Scrum on a small scale, frameworks such as LeSS on a large scale or tools such as JIRA. This perspective leads to a multitude of cargo cult, i.e. artfully celebrated actions without any effect. Agility is first and foremost a question of stance, which is best captured by the notion of sailing by sight. While classic plan-driven companies always strive to analyze, plan and then implement as comprehensively as possible, agile companies pragmatically ask themselves periodically what ...
 
How to embrace office green spaces for better employee engagement
25.01.2019
Office plants and composting programs -- good places to start -- may gradually evolve into huge cultural changes for employers. look past your cubicle wall to see a restful area of greenery? Maybe it's a small park outside or indoor greenery made up of trees or simply a plant on a desk. Companies are increasingly incorporating green spaces as their environmental focus evolves from simple recycling efforts to a more holistic sustainability approach, and as they do, they find those changes benefit both employees and companies. Environmental concerns spur ...
 
Trust at Work
25.01.2019
The past two decades have seen a progressive destruction of trust in societal institutions, a consequence of the Great Recession, fears about immigration and economic dislocation caused by globalization and automation. Traditional power elite figures, such as CEOs and heads of state, have been discredited. The growth of social media platforms fully shifted people's trust from a top-down orientation to a horizontal one in favor of peers or experts. Now we are seeing a further reordering of trust to more local sources, with "My Employer" emerging as the ...
 
Befreit Führung! - Wie(so) zeitgemäße Führung für jeden so wichtig ist!
24.01.2019
Was euch hier erwartet?! Ein, ehrlich gesagt, (fast zu) langer Artikel, einer, der (eure) Zeit braucht. Ein tiefer Blick hinein in das, was zeitgemäße Führung bedeutet, wie und warum sie Teil einer Befreiung ist, und nicht zuletzt erste sehr konkrete Fragen und Aufgaben, damit ihr selbst, für euch und für andere, an der Gestaltung zeitgemäßer Führung arbeiten könnt. Ein Artikel, der trotz seiner Länge ein Anfang sein kann, Führung von seiner angestauten Last zu befreien und erfolgversprechend neu zu gestalten. Führung als Akt der Befreiung zu (er)leben ...
 
Was wäre, wenn Manager streiken?!
24.01.2019
Nanu, was soll das für eine Frage sein - denken sich vielleicht jetzt einige von Ihnen. Ist Ihnen noch nie in den Sinn gekommen, dass vielleicht auch einmal Manager, Sie als Führungskraft, streiken könnten? Nach meinem jetzigen Wissensstand passiert das selten bzw. gar nicht - und wenn, dann vorwiegend als stiller Streik, als kaum wahrnehmbarer Ausstieg. Mag sein, dass Sie ein solches Schicksal gar nicht interessiert, und Ihnen für die Bewältigung Ihres komplexen Arbeitsalltags gegenwärtig keinen Nutzen aufzeigt. Doch das wäre jetzt ein zu voreiliger ...
 
Working Out Loud: Benefits for Knowledge Management
24.01.2019
There are many ways to nurture an organizational culture change in a knowledge-sharing environment, including embracing "Working Out Loud". Bryce Williams defines Working Out Loud (WOL) as Observable Work (creating, modifying, and storing your work in places where others can see it, follow it, and contribute to it in process) + Narrating Your Work (writing about what you are doing in an open way for those interested to find and follow). John Stepper says Working Out Loud starts with "making your work visible in such a way that it might help others. When ...
 
Three Ways Social Media Make You A Better Leader
24.01.2019
In 2019 it is estimated that there will be around 2.77 billion social network users around the globe. Social media is in every space of our lives: as consumers, citizens, students... What about corporate leadership? A few top executives are already on board. Chief Executive reports that about 10 percent of Fortune 500 CEOs are personally engaged in social media - neither outsourcing to ghostwriters nor ignoring the phenomenon. Why do they find the time and energy to participate, amidst overwhelmingly full agendas? What drives them? Much has been written ...
 
What You Can Learn from Your Employee Networks
24.01.2019
Many companies support resource groups that bring people together, but stop short of assessing their value. At many large organizations, employees have the opportunity to participate in groups that bring together coworkers with various commonalities. According to estimates (pdf) from the Employer Assistance and Resource Network on Disability Inclusion (EARN), more than 90 percent of Fortune 500 companies have such networks. Often referred to as employee resource groups (ERGs), these networks provide a place for women, veterans, LGBT employees, people ...
 
Wir müssen den verantwortungsvollen Umgang mit der Digitalisierung erst noch lernen
23.01.2019
Die Wirkungsmechanismen der Digitalisierung beeinflussen nicht nur das wirtschaftliche, sondern auch unser menschliches Zusammenleben. LEAD-Kolumnist Johannes Ceh erklärt, warum digitale Verantwortung deshalb nicht auf Kommunikation reduziert werden kann. or einem Jahr habe ich geschrieben: "Wer kommuniziert, trägt Verantwortung" Was mich rückblickend erschreckt: In wie vielen Köpfen digitale Verantwortung als reines Kommunikationsthema abgestempelt wird. Beispiel gefällig? In einem Panel wollte mir ein Chief Digital Officer vermitteln, er müsse sich ...
 
Change Management Communication Channels
23.01.2019
What are the best ways to communicate change to employees? In times of major change, adding a few communication channels can reduce their stress about the change and help keep engagement high. Here are five we often use with global companies going through some sort of transformation: Microsite: One of the absolute best change management communication channels is a free-standing microsite to give employees a go-to source for the most current and accurate information. Existing outside the firewall is helpful in acquisition situations when employees of ...
 
How L&D Is Holding Itself Back From Digital Transformation
23.01.2019
Technology has been commonplace in L&D for decades but in an age in which digital is transforming organisations - and even industries - L&D is falling behind in both its approach to - and adoption - of modern tools. One reason for this is that L&D has scaled its 'stock-in-trade solutions' with e-learning and virtual classrooms - whilst failing to recognise the changing needs of its clients. The long-held belief that classes and courses are the most valuable ways we can help workers has been a prominent factor in L&D's failure to adopt ...
 
Is your business model fit for the Fourth Industrial Revolution?
23.01.2019
As the Fourth Industrial Revolution becomes ever more pervasive, we have good and bad news for leaders of incumbent businesses in all sectors and all geographies. We spent a large part of last year analysing the performance of the business models of the world's leading companies. By "business model" we mean the overall, interdependent system by which an organization creates value for customers and captures value for itself. This includes its propositions, products, resources, processes, revenue streams and cost structures. The bad news first: there is ...
 
The Case for the 6-Hour Workday
23.01.2019
The eight-hour workday harkens back to 19-century socialism. When there was no upper limit to the hours that organizations could demand of factory workers, and the industrial revolution saw children as young as six-years-old working the coal mines, American labor unions fought hard to instill a 40-hour work week, eventually ratifying it as part of the Fair Labor Standards Act of 1938. So much has changed since then. The internet fundamentally changed the way we live, work, and play, and the nature of work itself has transitioned in large part from algorithmic ...
 
Projekte scheitern am Change-Management
22.01.2019
Nur 38 Prozent der Mitarbeiter fühlen sich gut in Change-Projekte eingebunden. 2010 waren es noch 61 Prozent. Change-Management scheitert an mangelnder Kommunikation. Den Mitarbeitern sind die Ziele nicht klar. Das belegt eine aktuelle Studie. Aktuell erklären 44 Prozent, dass offen über Risiken gesprochen wird (2010: 67 Prozent) Prozessoptimierung, strategische Neuausrichtung und Wechsel an der Firmenspitze zählten 2018 zu den häufigsten Veränderungen Über die Jahre liegt der Erfolg von Veränderungsprojekten bei 20 bis 25 Prozent Unternehmen sollten ...
 
Zwischenruf im Echoraum: New Work im Mainstream angekommen?!
22.01.2019
Die New-Work-Bewegung ist im Mainstream angekommen - und verlässt den Echoraum. Gut so! Ein offener und (selbst)kritischer Meinungsstreit ist essenziell, um die anstehenden Herausforderungen im Hinblick auf Digital Workplace und Ambidextrie zu meistern. Ein Rückblick auf das Debattenjahr 2018 und ein Ausblick auf anstehende Themen zur Diskussion. Die New-Work-Bewegung differenziert sich aus - was gut ist für die Diskussion! "New Work ist im Mainstream angekommen", konstatierte der Buchautor und intrinsify-Gründer Lars Vollmer jüngst in einer Keynote ...
 
Digital workplace or digital transformation? The destination versus the journey
22.01.2019
Jumping in at the deep end and deploying a new software solution offers many risks - cost, disruption and user uptake to name just a few. Why the digital workplace makes more sense The terms 'Digital Workplace' and 'Digital Transformation' can often cause an element of confusion amongst organisations. Simplifying it, the digital workplace is what organisations are ultimately trying to achieve as a result of the transformation process. The transformation is the journey a business goes on to reach the destination - the digital workplace. A digital workplace ...
 
How to Collaborate When You Don't Have Consensus
22.01.2019
Three "stretch" strategies can help teams move forward when members can't agree and don't like or trust one another. On a rainy afternoon in 2016, I was leading a workshop to advance local development in Colombia; the meeting was one result of new peace accords that had ended 52 years of civil war. The atmosphere was tense and alert, as you might expect when leaders who bitterly opposed one another have gathered to work on their most crucial and difficult mutual problems. They were there because they knew that if they didn't find a way to work together, ...
 
8 things productive people do during the working day
22.01.2019
Forget about your job title or task - everyone is looking for ways to be more productive at work. It's time to put down your coffee, take out your long to-do list and put an end to those ridiculously long emails you're sending. How to focus? Experiencing a highly productive workday can feel euphoric. But contrary to popular belief, simply checking tasks off your to-do list isn't really an indication of productivity. Truly productive people aren't focused on doing more things. This is actually the opposite of productivity. If you really want to be productive, ...
 
If Humility Is So Important, Why Are Leaders So Arrogant?
22.01.2019
A recent management column in the Wall Street Journal appeared under the appealing headline, "The Best Bosses Are Humble Bosses." The article reported that humble leaders "inspire close teamwork, rapid learning and high performance in their teams." It even reported that one HR consulting firm is planning to introduce an assessment to identify personality traits that include "sincerity, modesty, fairness, truthfulness, and unpretentiousness," inspired in part by what two psychology professors call the H Factor ("a combination of honesty and humility.") ...
 
Deep Work: Konzentration, bitte!
21.01.2019
Der US-amerikanische Informatikprofessor Cal Newport schreibt in seinen Bestsellern über Deep Work und meint damit: Konzentration bei der Arbeit. Wie arbeitet er selbst? Geniale Einfälle fallen nicht vom Himmel. Wenn der berühmte Schweizer Psychiater Carl Gustav Jung konzentriert nachdenken musste, ließ er sein hektisches Leben in Zürich hinter sich, um in seinem Landhaus in Bollingen am Ufer eines Sees Ruhe zu suchen. Aus seinen Tagebüchern wissen wir, dass er seine Zeit dort mit Schreiben und langen Spaziergängen in den umliegenden Wäldern verbrachte. ...
 
Quo vadis Organisation?
21.01.2019
Impulse für die Weiterentwicklung von Organisationen im digitalen Zeitalter. Eine Vielzahl der Unternehmen hat in ihrem Intranet einen Button, der den Benutzer zum Organigramm geleitet. Prozessbeschreibungen und Abläufe sind größtenteils in einem Qualitätsmanagementhandbuch gemäß den geforderten ISO DIN-Normen zusammengetragen und für jedermann zugänglich dokumentiert. Doch wie funktioniert eine Organisation tatsächlich? Erkennt ein neuer Mitarbeiter anhand der festgeschriebenen Aufbau- und Ablauforganisation wie im Unternehmen zusammen gearbeitet wird? ...
 
The pressure's on for social collaboration
21.01.2019
After riding the hype wave for almost a decade, social collaboration technology vendors now face a changing market - where they must compete with a new set of team collaboration tools like Slack. It's been too much for some, with several players exiting or dialling back their investment here, but there's one major new entrant that's shaking things up. Social collaboration: down, but not out The rapid growth and success of team collaboration application Slack (and its newer competitors), combined with the increased availability of social collaboration ...
 
Organizations as Communities --?Part 2
21.01.2019
Yesterday, in a Twitter conversation with Rachel Happe regarding the need for organizations to function as communities, I wrote the following: "Complicated solutions are yesterday's good practices. Complex, holistic solutions are multi-faceted, emergent and constantly evolving. They can't be pinned down by rules but have to be sensed into through open dialogues." This reminded me of one of my favorite frameworks?--?the Cynefin framework designed by Dave Snowden in 1999. Cynefin is a Welsh word meaning habitat; the framework is simple and elegant but ...
 
Can KM change culture? Results from research
21.01.2019
I think it is well established that introducing Knowledge Management is an exercise in culture change, but can KM itself change culture? In this summary of findings from an Oxford Review research study, the answer is a qualified Yes. The research in question, available to subscribers of the Oxford review, was an eight-year study of three organisations, which (according to the authors) follows a number of similar studies in a number of sectors that show it is possible to promote culture change using knowledge management. The authors cite the following ...
 
How to Build a Fearless Culture
21.01.2019
nnovation is no longer optional. Organizations must continually experiment with new ways of working. But having the right talent is not enough if people are not giving their best-not because they don't want to but because they are afraid. Only three in 10 employees strongly agree that their opinions count at work, a 2017 Gallup survey found. The lack of a psychologically safe space prevents people from speaking up. Fear doesn't promote innovation but silence. We Have a Silence Problem Change can (and must) happen from anywhere and everywhere in ...
 
Über die Theorielosigkeit der Managementberater
18.01.2019
Ein bedeutender Indikator für Probleme bei der Komplexitätsbearbeitung in Unternehmen ist nach Ansicht von Professor Rupert Hasenzagl die steigende Zahl an Managementmoden: "Wie der mittlerweile emeritierte Mannheimer Organisationsprofessor Alfred Kieser bereits 1996 in seinem bekannten Artikel in dem wissenschaftlichen Journal 'DBW' gezeigt hat, neigen Manager dazu, auf die steigende Umweltkomplexität mit einfachen Konzepten zu reagieren." Business Process Reengineering (BPR), Lean Management, Total Quality Management (TQM), ISO 9000 oder Six Sigma ...
 
News-Verbreitung im Unternehmen mit Office 365
18.01.2019
Der Stellenwert digitaler Kommunikation in Unternehmen steigt weiter an. Mitarbeiter stehen mittlerweile eine Vielzahl von Instrumenten zur Verfügung, um sich zu vernetzen und in den virtuellen Austausch zu treten. Der Wunsch nach geprüften Inhalten, redaktionellen Nachrichten sowie Kontextinformationen wird dadurch aber nicht geschmälert, wie wir in unseren Modern-Workplace-Projekten Tag für Tag erleben. Hierbei ist und bleibt die Unternehmenskommunikation im Lead. Relevanz, Reichweite und Dringlichkeit der Information können dabei aber stark variieren: ...
 
Organizations as Communities - Part 1
18.01.2019
The very definition of organizations has changed. The impact of digitization is going far beyond a few collaboration tools and platforms. Today's organizations are no longer defined by fixed workplaces, nine-to-five working hours or even a set of homogeneous employees. Organizations have become boundary-less and often, location agnostic and virtual. Operational and business models have been turned on their heads with the advent of enterprises like Uber, Airbnb, Etsy and Amazon. And no industry is immune to this disruption --?from education to retail, ...
 
Move Your Organization into the Communication Age
18.01.2019
For the last several decades, we have been working hard at helping our company become an information age organization, finding new and better ways to distribute and display information. Having 24/7 access to email and web sites via our mobile devices, it's hard to find any area in an organization that doesn't provide access to information. We receive more information than we can keep up with. Between numerous collaborative tools, memberships to multiple informative groups, subscriptions to paid and free information funnels, and being subject to mobile ...
 
The three most important ways to lead people are: by example... by example... by example
18.01.2019
Today's pioneers are tomorrow's leaders; visionaries with a clear goal and the capacity to actually shape the future to their advantage. How do they do this? Through effective leadership. An effective leader is a leader who will do what they say and fulfil their promises. An effective leader motivates and inspires those around them. And above all, an effective leader sets a positive example for others. After all, a good example will inspire others to follow. But how can a leader ensure that they acquire and retain their followers? The key is to Lead ...
 
Fully embedded KM is when people can't get away with not doing it
18.01.2019
Knowledge Management is fully embedded when refusing to do it is not an option. Let me give you an analogy, from the world of Safety. A couple of years ago I was conducting knowledge management exercises at a gas plant in the Niger Delta. In places like this, safety is a huge consideration; both personal safety (keeping individuals safe in a hazardous environment), and process safety (keeping the environment from becoming even more hazardous). For example, it was mandatory to wear a hard hat and safety boots when on site, no matter how uncomfortable ...
 
Visionen sind der Erfolgsfaktor der Zukunft
17.01.2019
Was macht eine erfolgsversprechende Vision aus? Als Auftakt für das neue Jahr habe ich einen Rundumschlag in Sachen Change gemacht. Der Jahreswechsel ist die Zeit, sich mit der Zukunft, mit Zielen und dahingehend mit anstehenden Veränderungen auseinanderzusetzen. Dr. Christian Kugelmeier, Co-CEO von VORSPRUNGatwork, meint, Veränderungen werden durch zwei große Parameter vorangetrieben, durch Visionen oder durch Dringlichkeit. In den meisten Fällen, gerade in großen Unternehmen, ist es Dringlichkeit. Doch dabei übersehen nach Thomas Plötzeneder, Managing ...
 
Digital Transformation Will Stall if You Don't Prepare Your Employees
17.01.2019
Many companies are investing a great deal of time and money in new technologies and processes to achieve their digital transformation goals. Those investments are warranted at a time when so much emerging and potentially game-changing technology is available. But sometimes businesses focus so heavily on adopting new technologies that they disregard the need to invest in their employees to make sure they, and the company, get the most out of the new tools at their disposal. Investing in people is the linchpin to making sure a digital transformation initiative ...
 
Drive Out Fear
17.01.2019
The Roman Emperor Caligula became the epitome of the autocratic tyrant with his motto oderint, dum metuant ("let them hate, so long as they fear"). Fortunately, there aren't so many of these species today in economics and politics - although nationalist and right-wing tendencies don't bode well. Yet fear in more or less subtle form is the unspoken leitmotif in the hierarchical structures of so many organizations that lend absolutist power to their protagonists. This is against better knowledge of the detrimental effect of fear on creativity and productivity. ...
 
Don't read this if you are working in L&D. It will be really uncomfortable and inconvenient for you.
17.01.2019
My feed here is consistently filled with very bright people, working in L&D, agreeing on the importance of workplace learning to prepare us all for "the future of work", "the skills gap problem".. or coming up with new innovative ideas on how to effectively distribute content, so that no one dies out of boredom while tied to a piece of learning or training. How about not thinking about all of that anymore... turn the profession around - and go out to help fix real problems for real people? Help them grow by listening, analyzing, observing, recommending, ...
 
Why We Need More Herbs In The World
17.01.2019
Herb Kelleher, the founder of Southwest Airlines, passed away recently. He was 87. Harvard Business Review called him "a true business original" and "one of the greatest entrepreneurs of all time". Decades ago Herb build an airline from scratch, growing Southwest from a regional carrier with only a few destinations to a company of >50,000 employees operating >4,000 flights each day--to >100 destinations. More importantly, Southwest became world-famous for its progressive culture, a people-centric philosophy, and their 'employees first' mantra. ...
 
The Hard Truth About Innovative Cultures
17.01.2019
A culture conducive to innovation is not only good for a company's bottom line. It also is something that both leaders and employees value in their organizations. In seminars at companies across the globe, I have informally surveyed hundreds of managers about whether they want to work in an organization where innovative behaviors are the norm. I cannot think of single instance when someone has said "No, I don't." Who can blame them: Innovative cultures are generally depicted as pretty fun. When I asked the same managers to describe such cultures, they ...
 
Community management at Daimler - Transformers for 300,000!
16.01.2019
"Hey boss," I said recently, tapping his turning chair. "Can you give me a second to sign the plan of my lunch dates for December?" What sounds bizarr still is in our heads: Decision makers are there for decision-making and the relationships between people in a company are predominantly hierarchical and best visualized by a tree diagram. As if there were no problems that can be solved without the Boss! And as if he or she were the one and only expert and a trusted person in all sorts of work and life situations. Every day work has been looking different ...
 
Why the Enterprise Workplace Should be Ready for More Remote Workers in 2019
16.01.2019
There have been a number of predictions about the digital workplace and what will happen over the next year, but the only theme that has repeated time and time again is remote working. Analysts agree that remote working will become more, rather than less, widespread in the digital workplace. In a recent survey of US knowledge workers, from Intermedia, one in four workers said they would not take a job that doesn't offer certain tools for communicating that enables remote working. Connect Distributed Teams Flexibility Is Important [...] Samuel Johns, ...
 
Don't Just Tell Employees Organizational Changes Are Coming -- Explain Why
16.01.2019
Employees around the world are reporting that big organizational changes are affecting their jobs. From leadership transitions and restructurings, to mergers and acquisitions, to regulatory changes, there seems to be constant unrest in the workforce. But according to one survey of more than half a million U.S. employees, almost one-third don't understand why these changes are happening. This can be detrimental for any company trying to implement change. When employees don't understand why changes are happening, it can be a barrier to driving ownership ...
 
Your Organization Needs a New Operating System, Not a New Management Theory
16.01.2019
Most organizations around the world are running on an "operating system" that's not working. Many of us take it for granted, but it's out of sync with today's business environment. It's based on misconceptions and outdated assumptions that stifle creativity and threaten performance. This operating system is entrenched, but we can change it. Over the past year and a half, the Global Marketing group at BCG has been on an exciting and challenging journey to do just that. Our goal has been not merely to revamp our processes or to shift our culture. Instead, ...
 
Brexit, Outright Errors and our Pretence of Knowledge
16.01.2019
Brexit, a sad and humiliating episode for British politics, seems to be making one thing very clear. Our current political system is no longer fit for purpose. This has been the case for a long time. Brexit is just a symptom of it and shines a spotlight on the problem. The system is a legacy of the industrial revolution, in which one political party defended the interests of the workers, and the other defended the interests of the owners. The social contract was frequently tested, but it survived. In broad terms workers were compensated for tolerating ...
 
Fehler? Ja bitte - aber nicht als Selbstzweck
15.01.2019
Auf der Suche nach Neuem treffen Menschen auf Unerwartetes, auf das sie nicht vorbereitet sind. Und dann entsteht, was man gemeinhin Fehler nennt. Das ist nicht schlimm, sondern notwendig. Entscheidend ist, was man daraus macht. Glorifizieren sollten wir Fehler aber auch nicht. Sie sind kein Selbstzweck. Mehr Fehler machen "Wenn ich mein Leben noch einmal leben könnte, würde ich im nächsten Leben versuchen, mehr Fehler zu machen." Dieser Aphorismus wird dem argentinischen Schriftsteller Jorge Luis Borges zugeschrieben: Mit dem kleinen Makel vielleicht, ...
 
Working Out Loud - Starter Package (german)
15.01.2019
Da mich mehr und mehr Leute nach "Working Out Loud" fragen, sammle ich in diesem Artikel meine bevorzugten Links , die einen schnellen Einstieg geben. Die Links sind in Reihenfolge, und sollen Dir dabei helfen, zu entscheiden, ob Du mal reinschnuppern möchtest. Es gibt keine "Vollständigkeit", ich baue diesen Artikel immer wieder um, wenn es neue Materialien gibt. (Anmerkung: Eine ähnliche Aktion hat Denny Kondic fast zeitgleich hier gemacht). Der erste Kontakt mit WOL Aha - und jetzt? Ich habe noch Fragen. Wer macht denn alles WOL? Evt. jemand in meiner ...
 
Change It Up
15.01.2019
I have been working in change management for 20 years - my first project was working with a client that was using carbon paper (yes only 20 years ago) and transitioning their staff to using a computer with a mouse! And my latest project was a technological transformation of a different kind as we prepared a geographically dispersed, varied workforce (who'd just been through a merger) to adopt a range of technologies with the goal of becoming a global leader. So what makes a good change manager? Someone who understands change. So, for the next year ...
 
Put your Organizational Networks to Good Use
15.01.2019
We are always being praised by our clients on how we make sure they succeed with change and collaboration. For us it is critical that a client gets actionable insights. It is not enough to understand the informal networks inside a company's workforce alone. There is a high chance that this will then result in a nice-to-have insight. What we need to do is: to engage the right people identified in these networks for the right tasks That's why we at Innovisor look beyond beyond Organizational Network Analysis. In this article, I give you a little glimpse ...
 
8 Bad Mistakes That Make Good Employees Leave
15.01.2019
It's tough to hold on to good employees, but it shouldn't be. Most of the mistakes that companies make are easily avoided. When you do make mistakes, your best employees are the first to go, because they have the most options. If you can't keep your best employees engaged, you can't keep your best employees. While this should be common sense, it isn't common enough. A survey by CEB found that one-third of star employees feel disengaged from their employer and are already looking for a new job. When you lose good employees, they don't disengage all at ...
 
Death by Meeting
15.01.2019
The setting A nondescript, windowless conference room somewhere in Corporate America with exceptionally uncomfortable chairs, three of which are broken, a projector, and a Polycom phone. The players Meeting host. Host has invited you all to participate, ostensibly to get your opinions on some topic. Host begins the meeting by going over the purpose of the meeting, the objectives of the meeting, the agenda for the meeting. Host assures everyone that this meeting is a Super Important Good Use of Everyone's Time. You're not so sure. Spotlight hog. Spotlight ...
 
Gedanken zum Thema Digitalisierung und Führungskultur
14.01.2019
Wer von Digitalisierung spricht, muss auch über Digital Leadership nachdenken Der Begriff "Digital Leadership" steht meiner Ansicht nach nicht für einen Führungsstil, sondern viel mehr für eine Führungskultur innerhalb der digitalen Transformation. Es geht für (Digital) Leader darum, mehr zu coachen als zu führen, mehr zu ermöglichen als zu bestimmen und mehr die Prozesse als die Aufgaben zu steuern. Wie dies gelingen könnte, kann ganz unterschiedlich aussehen - vergleichbar mit Digitalisierungslösung für Kunden, auch hier gilt ... "there´s no - one ...
 
Vertrauen - der unterschätzte ökonomische Faktor in Organisationen
14.01.2019
Aha, Vertrauensarbeit !? Die sich ruckartig hochziehenden Augenbrauen signalisieren klar, dass es hier um ein ambivalentes Thema geht. Diese Gefühlsduselei, das «Gspürschmi -Fühlschmi»-Thema macht Angst und unsicher, denn Vertrauensarbeit heisst auch in Kontakt treten, sich selber zeigen, in einen echten Dialog treten. Andererseits weiss ja jede® guter Unternehmer/in und Führungskraft, dass Reputation, sprich das Vertrauen zum Unternehmen, am Markt entscheidend ist - doch das ist das zu gewinnende Vertrauen auch noch weit weg, am Markt draussen eben ...
 
Fokussierung auf messbaren Projekterfolg mehrt die ungenutzten Potentiale, ...
14.01.2019
... weil dann die Projekte in der Regel zum Selbstzweck mutieren. Warum? Das möchte ich in diesem Post belegen. Ich möchte aber vorher nicht unerwähnt lassen, wer mich in dieses Thema geschubst hat. Es war Eberhard Huber mit seinem Post zur Blogparade des anstehenden PM-Camps in Dornbirn Muster brechen - Was ist Projekterfolg?. In diesem Post wird das zu hartnäckige Muster der zu engen Definition des Projekterfolgs zum Thema gemacht. Ich habe zu diesem Beitrag bereits meine Kommentare dort verfasst und abgelegt, möchte diese aber hier noch einmal sortiert ...
 
Culture and the Real Impact of Change Agents - Part 3
14.01.2019
"Did it work?" From this question about my own work of change, I started an exploration of the impact of Change Agents on corporate culture (see part 1 and part 2). Does anything really change because of what internal change agents do? How much? Is reality more complex than the "Change" vs "Resistance to Change" polarity? This third and last post leads us to what is, I believe, a set of questions that is more useful to change agents in assessing their impact and driving action. Some are inspired by my work on living systems with Myron Rogers and John ...
 
Rethinking Transformation
14.01.2019
It's a new year, a fresh start. Time for reassessment, time to confront my own paradigm, and look anew at all I take for granted. My recent thoughts are drawn towards Agile Transformation, and the inevitable question: What on earth does that phrase actually mean? Since 2004 I've been in the business of organisational change, inspired by the Manifesto for Agile Software Development, the XP and Scrum movements, and the work of Peter Block, Paulo Freire, Augusto Boal, Alfie Kohn, Lee Devin/Robert Austin and many other confrontational writers, ...
 
The five trademarks of agile organizations
14.01.2019
Agile organizations -- of any size and across industries -- have five key elements in common. This article was written collaboratively by the McKinsey Agile Tribe, a group of over 50 global colleagues bringing expertise from the digital, operations, marketing, and organization disciplines. They integrate their deep experience and thought leadership to extract the best from McKinsey's global experience as it helps organizations transform themselves into agile organizations. Our experience and research demonstrate that successful agile organizations consistently ...
 
Open Office Spaces May Be "the Worst," Now What?
14.01.2019
Thank you CBS Sunday Morning's Faith Salie for your commentary, "An Open Secret: Open Office Plans Are the Worst." The segment was important because it reported the results of a Harvard Business School study that, because it was released over the summer, didn't get as much coverage as it should have given what it found-open office workspaces (as currently implemented) don't achieve the promised gains in collaboration and interaction. In fact, according to the research, going to an open office configuration has just the opposite effect, "open office ...
 
Warum Unternehmen Kanarienvögel brauchen
11.01.2019
Vielleicht habt ihr das auch schon mal erlebt: Im Meeting wird eine wirklich schlechte Idee präsentiert und zur Abstimmung gestellt. Insgeheim denkt jeder: "Oh weia! Da sollen wir besser die Finger davon lassen." Aber niemand möchte derjenige sein, der das laut ausspricht. Es ist so wie bei "Des Kaisers neue Kleider". Man wirft einen vorsichtigen Blick nach rechts und nach links und merkt, dass die anderen still sind. Und langsam beginnen die Anwesenden, an ihrer eigenen Einschätzung zu zweifeln: "Mhh, vielleicht sehe ich das ja zu kritisch. Allen anderen ...
 
Der wichtigste Managementtrend 2019: die Organisationsinnovation
11.01.2019
Längst sind wir mitten drin in einer Hochgeschwindigkeitswirtschaft, die menschliche mit künstlichen Intelligenzen verbindet. Überleben werden in diesem Kontext nur die Unternehmen, die permanenten Wandel zum Normalzustand machen. Hie und da ein Klacks Tünche, um sich einen modernen Anstrich zu geben? Das reicht nicht. An organisationalen Innovationen kommt niemand vorbei. Die digitale Transformation, disruptive Prozesse und agile Handlungsmethoden begleiten uns nun schon derart lange, dass sie als die neuen Klassiker im Management gelten können. Allzu ...
 
Von Vogelschwärmen, Powerpoint Parkplätzen & die Kunst Organisationen zu ändern
11.01.2019
Oft diskutieren wir auf großen Bühnen oder in den kleinen Quiet Rooms von Unternehmen über Wandel. Wir diskutieren, wie Unternehmen schneller, agiler, transparenter werden - wie man gewachsene Konzerne zu vielen kleinen StartUps machen kann (oder auch nicht). Wir diskutieren, wie man jeden einzelnen Mitarbeiter mitnimmt auf diesem Weg der Transformation. Die Vorteile, wenn schlanke Teams zusammen an einem Ort sitzen, alle Kompetenzen und Entscheidungsgewalt in einem Raum vereint sind liegen auf der Hand. Ebenso die Vorteile, wenn wir weg kommen von hierarchieschen ...
 
Just Because You Call it a 'Community' Doesn't Make it One
11.01.2019
Hundreds of brands, from Amazon to Uber and Walmart to AT&T, built transformative and supportive communities in cities around the world from soup to nuts in 2018. If only this were true. Certainly, countless organizations have declared it so. And you have likely seen the words "community," "connection" and "belonging" plastered on all kinds of brand communications over the last year. If you're like most people, you read those words, shrugged and moved on. Many brands have claimed to "build community," but very few have succeeded in meeting the fundamental ...
 
Is It Time to Toss Out Your Old Employee Engagement Survey?
11.01.2019
More companies now use employee engagement data beyond large-scale surveys to garner a more holistic 'voice of the employee,' but surveys still play a role. By 2020, 20% of organizations will include employee engagement improvement as a shared performance objective for HR and IT groups, but what metrics will they use? In 2019, most organizations (74%) will still use formal, large-scale surveys to gauge how employees feel about their jobs and workplace, but that is down from 89% in 2015 -- and an increasing number use other forms of engagement data as ...
 
How teamwork and personality connect
11.01.2019
In today's business world, team work is one of the most valued concepts. Bearing in mind the significance of a team as one of the main organizational aspects, with all its characteristics, dynamics and goals, then it comes as no surprise why teamwork is of vital importance. Knowing its impact on a success of entire organization make it one of the most essential dynamisms in the world of business. Teamwork at its best One of probably the best definitions of teamwork describes it as a unique contribution of each member, rather than a simple sum of all ...
 
Change-Vorsätze für das Jahr 2019
10.01.2019
Das Jahr 2019 starte ich mit einem Rundumschlag in Sachen Change. Denn es berührt mich fast leiblich, zu wissen, dass ca. 75 Prozent aller Changemaßnahmen scheitern. Im letzten Jahr habe ich mich u.a. auf meiner New-Work-Safari intensiv mit der Digitalisierung auseinandergesetzt. In meiner Denkpause über den Jahreswechsel 2018/19 habe ich einen Ausflug der besonderen Art gemacht. Mit einer VR-Brille konnte ich mich in Zeit und Raum verlieren, Grenzen überwinden, die real nicht überwindbar sind. Ich hätte nicht gedacht, wie unglaublich echt das auf mich ...
 
Zeitgemäße Führung - (M)Ein Manifest
10.01.2019
Es gibt seit langer, langer Zeit unglaublich viele Bücher, Seminare, Zertifizierungen und Angebote (fast) jeder Art zu dem, was aus jeweils individueller Sicht der Verfasser und Anbieter als "gute Führung" verstanden wird. Auch ich habe mich ja in vielen Beiträgen (z.B. "Führung, es ist Zeit dich neu zu (er)finden", "Gutes Management, gute Führung - einfach (und doch) so schwer"oder "Gute, alte Führung") damit befasst und versucht mich dem Kern immer weiter zu nähern. Oftmals war und ist es dabei schwierig, Symptome guter Führung von den Ursachen und, ...
 
Neue Features für MS Teams oder Microsoft's nächster Schritt zum zentralen Employee Engagement Hub
10.01.2019
Gestern gab Emma Williams (Corporate VP of Modern Workplace Verticals, Microsoft) einige Erweiterungen für MS Teams bekannt, mit denen die "Firstline Workers" - sprich die Mitarbeiter ohne festen PC Arbeitsplatz - besser "nativ" in MS Teams unterstützt werden sollen. Hierzu gehören eine bessere Mobile Experience, die Integration des Schichtplanungstools "Microsoft Shift" sowie ein Lob- und Anerkennungswerkzeug. Damit legt Microsoft in zweierlei Hinsicht nach: (1) Ausweitung der potentiellen MS Teams-Nutzerbasis und (2) Integration und Verzahnung von ...
 
Applying the Four Drivers of Value in Collaboration
10.01.2019
After publishing my recent post on the four drivers of value creation in collaboration, I chatted with Anna Chu about how these concept is applied. The conversation highlighted to me that there was value in further explaining how to use these drivers to connect senior leaders and employees to the value of collaboration. This post will explore that topic further. Drivers as a Link As I noted in the initial post the four drivers are a simple tool to find value creation opportunities. Their power is that they act as a link between organisational strategic ...
 
Five reasons to choose Yammer over Microsoft Teams for your next conversation
10.01.2019
With all the buzz surrounding Microsoft Teams, you could be forgiven for assuming that Microsoft would like you to abandon email, Yammer and other tools in the Office 365 suite and use it for all your day to day communications. That couldn't be further from the truth. Microsoft Teams is a great choice for replacing tools like Skype for Business in your environment, for all of the following reasons: It makes rapid, fast paced team discussions much easier It allows you to easily co-author documents with your colleagues It enables you to bring in integrated ...
 
Management by Objective - Without Carrots and Sticks
10.01.2019
The turn of the year is traditionally the time to look back, pause and look forward to the new year. On a personal level, this typically leads to new year's resolutions and in the vast majority of companies this means target agreements. Both can work, but in practice they won't or will work only inadequately. There is hardly any management concept that is as widespread as Management by Objectives described by Peter F. Drucker in 1954. At the same time, this concept is probably the most misunderstood and abused in the history of management. There was ...
 
Lerndogmen und Bildungsmythen (1)
09.01.2019
"Ob ein Instruktionssetting lernwirksam ist oder nicht, hängt vor allen Dingen davon ab, ob es gelingt, an das verfügbare Wissen der Schülerinnen und Schüler anzuknüpfen und dieses weiter zu entwickeln, wobei die Konstruktion von Bedeutungen im Mittelpunkt steht." (Elsbeth Stern) Es ist schon erstaunlich, wie sehr sich durch die digitale Transformation bereits überwunden geglaubte Mythen im Bereich der Bildung wiederbelebt werden oder auch neue Dogmen entstehen. Ich greife deshalb die Gelegenheit auf, ein wenig darüber zu schreiben, weil es mir schon ...
 
What 2019 Holds for Enterprise Search
09.01.2019
A number of positive developments in enterprise search took place in 2018: Elastic had a very encouraging IPO, Google rediscovered enterprise search and Microsoft showed signs of acknowledging that its potpourri search strategy was not fit for purpose. At long last the information retrieval community (well, at least my side of the Atlantic) turned its attention to gaining a better understanding of how to optimize enterprise search, and thanks to the combined (as of Dec. 21 2018, literally) commitment of Charlie Hull at Flax and Doug Turnbull of OpenSource ...
 
Digital Proficiency: Literacy, Fluency and Mastery
09.01.2019
Why doesn't deploying new technology alone result in gains to efficiency, productivity, engagement, worker happiness, and all of the other benefits we often list as our goals for the modern, digital workplace? The answer is simple: it isn't about the technology. The true benefits of advanced technologies can only be realized if we know how to use them to their fullest potential. We often call this "digital literacy." That term, however, doesn't work for me as I don't think it means what we think it means. In the past I've described it as one's "digital ...
 
5 HR Predictions for 2019
09.01.2019
We come into 2019 at the very top of an economic cycle with record-low unemployment. Talent mobility is hot as companies expand. Organizations are becoming flatter, and team-based work models and organizational-network analysis are becoming mainstream. CEOs and CHROs will continue to worry in the new year about skills gaps, job and work transformation, and employee engagement. We are also seeing more focus on purpose, citizenship and fairness, along with diminished trust in technology and concerns about privacy and data protection. All this is leading ...
 
Organizational Network Analysis: The Missing Piece of Digital Transformation
09.01.2019
Since 2000, more than half of Fortune 500 companies have "gone bankrupt, been acquired, or ceased to exist as a result of digital disruption", according to Harvard Business Review. In the same article, it is estimated that three-quarters of today's S&P 500 will be replaced in 10 years-time, largely as a result of digital disruption. And no industry will be an exception. Sounds scary. On the bright side, rewards from successful digital transformation are plentiful. For example, one study showed that the companies who have successfully digitally transformed ...
 
Seven Priorities To Accelerate Digital Transformation Maturity and Success
09.01.2019
Love it or hate it, digital transformation isn't going away any time soon. As a buzzword, it's attained eyeroll status. As a movement in business modernization however, I've learned to respect it. For five years, my team at Altimeter has studied "The State of Digital Transformation." In our latest report, we see this movement only becoming more significant. The "digital" in digital transformation is now less about IT-led efforts to implement the latest and emerging technologies and more about digital become the catalyst and muse for complete business ...
 
#Managementskandel? Haben wir mehr als nur ein #Digitalisierungsgate?
08.01.2019
Das #Dieselgate, der #VWSkandal, Themen die uns inzwischen seit Jahren beschäftigen. Wie Behörden und Kunden mit falschen Informationen versorgt und bewusst hintergangen wurden sollte den handelnden Personen die Schamröte (und noch mehr) ins Gesicht treiben. Inzwischen ist VW wohl der erste Empfänger einer für Deutschland neuen und bereits riesigen Sammelklage. Für ein Automobilunternehmen, das ohnehin mit den Weiterentwicklungen neuer Mobilitätskonzepte zu kämpfen hat, das sich zu spät in Richtung neuer Technologien jenseits alter bewährter Kernkompetenzen ...
 
MS Teams: 10 Tipps für die Schaltzentrale moderner Projektarbeit
08.01.2019
Microsoft Teams findet immer mehr begeisterte Anhänger: Als digitales Pendant des Konferenzraumes und des Schreibtisches ermöglicht die chatbasierte Lösung u. a. den Austausch mit Kollegen in Einzelgesprächen oder Gruppen das Teilen von Wissen, Dateien und Dokumenten den zeit-, orts- und geräteunabhängigen Zugang zu und die Bündelung von Informationen. Im Zusammenspiel mit weiteren Elementen des Office-365-Baukastens, wie z. B. OneDrive, OneNote oder Planner, punktet das Instrument durch sein einfaches Handling und die rasch verständliche Bedienung. ...
 
E-Mail ist tot! Oder doch nicht?
08.01.2019
Obwohl uns E-Mail als Kommunikationsform längst zum Halse heraushängt, kommen wir nicht von ihr los. Das liegt an unserer Behäbigkeit. E-Mail ist tot. Keine neue Erkenntnis. Dennoch ernte ich immer wieder erstaunte Blicke, wenn ich diese These mit Nachdruck im beruflichen Kontext äußere. Manche Anwesende sind dann belustigt und können nicht so recht einschätzen, ob ich das denn wirklich Ernst meine oder nur ein wenig herumalbere. Ich wiederum kann dann nicht richtig nachvollziehen, wieso die allermeisten Zeitgenossen tatsächlich noch glauben, dass E-Mail ...
 
4 Key Elements of an Impactful Workplace Digital Literacy Program
08.01.2019
When a workforce has better digital skills, it make organizations more productive and competitive. Yet organizations' digital literacy initiatives are -- in many cases -- still tentative, piecemeal and unfocused. If 2019 is the year your organization is going to get serious about ensuring your workforce is ready to work digitally, take the time to think about the essential elements that will help make the program a success. Here are four to get you off to a good start: from defining digital literacy and thinking about a holistic approach, through to ...
 
Digital Literacy Initiatives Must Evolve With the Workplace: 4 Potential Directions
08.01.2019
Digital literacy programs tend to focus on the current tools in use or those being rolled out across the enterprise and the style of working these tools facilitate. At times they also cover more immediate organizational priorities such as reducing risk. For example, the use of collaboration tools, the Office 365 suite, and navigating the dangers of cybersecurity have all featured as major focuses for enterprise digital literacy initiatives. Some programs support options for personal flexible working, more open styles of working (something Working Out ...
 
How Can Community Managers Add Value to a Digital Transformation?
08.01.2019
Managers of enterprise community portals -- whether they are internal or external facing -- are rarely in charge of a digital transformation project. But they are on the front lines of such changes and the first to feel, or rather hear about, the pain when things start to go awry. Which not only makes them the proverbial canary in the digital coal mine, so to speak, but also the first responder to a problem. For that reason "they have to be kept in the loop about what is happening," said MyWorkDrive.com CMO Jackie Rednour-Bruckman. "They are responsible ...
 
WIRgewinnt ... oder doch lieber ICH?
07.01.2019
Wie können wir eine lebenswertere Zukunft gestalten? Welche Erfolgskonzepte gibt es, die eine Antwort auf die Komplexität des Lebens, der Natur und unseren menschlichen Bedürfnissen geben können? Wie schaffen wir es, trotz (oder gerade mit) der Diversität uns auf eine gemeinsame Zukunftsreise zu begeben, für die eine Mehrheit bereit ist, zu investieren, bzw. auf Dinge zu verzichten? Eine mögliche Antwort darin sehe darin, die Diversität, Kreativität und Passion der Individuen zu vernetzen und zu einem gemeinsamen Ziel zu verbinden. Es sollte im ersten ...
 
An Open Letter To Every CEO
07.01.2019
Dear CEO. All of you. Now more than ever in our history we need you to lead. Frankly, with all due respect, what you have been serving up as "leadership" since the 1970's has not been good enough. There have been some bona fide exceptions--Marc Benioff, Ursula Burns, Oprah Winfrey and Nick Meriggioli come to mind--but much of the leadership emanating from CEOs has been less than stellar. It is time to hit the reset button. Let us first start with the facts and conclude with several reflections for change. The Employee Factor First, ask yourself if your ...
 
Big Business Has a New Scam: The 'Purpose Paradigm'
07.01.2019
Multinational corporations are luring millennial workers with empty promises and self-serving slogans. [...] Business Fights Poverty (BFP) is the world's largest business-led network of companies, non-governmental organizations and aid organizations working together to "embed purpose in business," as the company puts it. With a team of over a dozen "challenge managers" and "thought leadership directors," the business of London-based BFP is to amplify a doctrine that some CEOs have been pushing for a while now: that a new and more humane kind of capitalism ...
 
Culture and the Real Impact of Change Agents - Part 2
07.01.2019
In the first part of this post, I reflected upon not-so-obvious obstacles to change. Revisiting my own impact ahead of the Berlin Change Days, I got reminded that the capitalist order shapes our course of action and prevents real deep transformation. I observed how "they" are able to mimic change, using the words and the tools of transformation, but not the intent. Sometimes we "change agents" are "they", acting as agents of conformity. So, does it make sense to blame change resisters from opposing our efforts? How can we better identify what our own ...
 
Is the next level of leadership its end?
07.01.2019
The increasing complexity affecting our work and cooperation on the one hand and the accelerated change of our working environment on the other hand require ever faster adaptation of what we know about leadership. During the past fifty years, leadership styles were more or less iterations of their respective predecessors. Cooperation and participation increasingly prevailed over command and control and produced variances. Ultimately, it was always up to a few people to determine and organize the work of many others. The longer we go back in time, the ...
 
Why the Web 3.0 Matters and you should know about it
07.01.2019
Humble beginnings There's plenty of buzz around the web 3.0 and the sweeping changes it will bring to the industry, but few people actually know why it spawned and what it will bring. To understand this, it's necessary to travel back in time and examine it predecessors, Web 1.0 & 2.0. Just like the Middle Ages, the Web 1.0 wasn't given its name until it bit the dust. The 'World Wide Web' as it was known, was just a set of static websites with a load of information and no interactive content. Connecting meant dialing up through rickety modems and ...
 
Anatomy of an AI System
07.01.2019
The Amazon Echo as an anatomical map of human labor, data and planetary resources. A cylinder sits in a room. It is impassive, smooth, simple and small. It stands 14.8cm high, with a single blue-green circular light that traces around its upper rim. It is silently attending. A woman walks into the room, carrying a sleeping child in her arms, and she addresses the cylinder. 'Alexa, turn on the hall lights' The cylinder springs into life. 'OK.' The room lights up. The woman makes a faint nodding gesture, and carries the child upstairs. This is an interaction ...
 
Management: Fünf Thesen zur digitalen Transformation
04.01.2019
Wie gelingt digitale Transformation? Seit zwölf Jahren beantworten Unternehmen diese Frage in einer jährlichen Erhebung. Die gesammelten Antworten sind aufschlussreich und zeigen: Kulturwandel tut dringend Not. Was sind die großen Linien der digitalen Transformation? Seit über 12 Jahren beschäftigt uns die Frage, wie etablierte Unternehmen sich auf das digitale Zeitalter einstellen können in zahlreichen Projekten. Darüber hinaus führen für die Verleihung des Preises "Digital Transformer of the Year" eine Online-Befragung zu diesem Thema durch. Hier haben ...
 
New research highlights massive opportunity to empower Firstline Workers with technology
04.01.2019
As companies around the world digitally transform their business models, operations, and corporate cultures, many have rolled out cloud and mobile technologies that have also transformed the employee experience. For information workers, technology has created a more networked and open flow of information, made collaboration easier, and provided more flexibility in where, when, and how they work. But there's another large and important segment of the workforce that has been underserved by technology to date. These are the more than two billion Firstline ...
 
It Takes A Village: Change Management As Community Building
04.01.2019
Change management requires strong hierarchical leadership. That's the wisdom purported by conventional change management theory. How else could we drive significant change through large organizations if not by virtue of committed leaders who use their authority to reinforce desired behaviors by rewarding adopters and removing obstinate resisters? It is tempting to believe that organizational change is easier to achieve within a strictly hierarchical structure, but social network theory tells us otherwise. Diffusion of change relies on network density, ...
 
Changing Company Culture Requires a Movement, Not a Mandate
04.01.2019
Culture is like the wind. It is invisible, yet its effect can be seen and felt. When it is blowing in your direction, it makes for smooth sailing. When it is blowing against you, everything is more difficult. For organizations seeking to become more adaptive and innovative, culture change is often the most challenging part of the transformation. Innovation demands new behaviors from leaders and employees that are often antithetical to corporate cultures, which are historically focused on operational excellence and efficiency. But culture change can't ...
 
Yuval Noah Harari Is Worried About Our Souls
04.01.2019
The big-data makeover of humanity could be a recipe for disaster. Just a few years ago Yuval Noah Harari was an obscure Israeli historian with a knack for playing with big ideas. Then he wrote Sapiens, a sweeping, cross-disciplinary account of human history that landed on the bestseller list and remains there four years later. Like Jared Diamond's Guns, Germs and Steel, Sapiens proposed a dazzling historical synthesis, and Harari's own quirky pronouncements " modern industrial agriculture might well be the greatest crime in history -- made for compulsive ...
 
Menschen wollen Freiheit bei der Arbeit - gebt ihnen den Spielraum - Frédéric Laloux im Interview
03.01.2019
Mit seinem Buch "Reinventing Organizations" schuf Frédéric Laloux eines der wichtigsten Werke über modernes Management und innovative Führung der letzten Jahrzehnte. Im nächsten Jahr wird der Belgier einen seiner seltenen öffentlichen Auftritte bei der New Work Experience von XING haben. Im Interview erzählt Laloux, auf was er sich bei seinem Besuch in Hamburg freut und wie er die Entwicklungen der New-Work-Bewegung entschätzt. Herr Laloux, knapp vier Jahre ist es her, seit Ihr Buch "Reinventing Organizations" für Furore gesorgt hat. Wie ist es Ihnen ...
 
Listen Up: How Do You Really Know What's Going On In Your Company?
03.01.2019
Margaret Heffernan's accomplishments are far too many to list here, but they include veteran CEO and entrepreneur, author of five books, including "Wilful Blindness," a finalist for the FT Best Business Book award, and TED speaker whose talks have been viewed more than nine million times. I'm also proud to call her a colleague at Merryck & Co., a senior leadership development and executive mentoring firm. In my interview with Heffernan, she described some of the most important insights she's shared with leaders about understanding ...
 
Bad Decisions Make Good Stories
03.01.2019
The way decisions are made reflects an organization's culture. However, few push decision processes to reflect the culture they aspire to. So, let's take a dive into decision making in traditional and progressive organizations. Decision-making processes In progressive organizations we've seen all kinds of decision making. We've seen consensus building at the Brazilian self-managed company Vagas. We've seen democratic decision making at self-managed law firm BvdV. And in organizations like Buurtzorg, Finext, and Smarkets we've seen various forms of the ...
 
What's on the Radar for Digital Workplace Experiences in 2019
03.01.2019
The holiday parties are over. The festive decorations are down. Time to get back to work. For the practitioners on our CMSWire Reader Advisory Board, that means helping create digital workplaces and digital experiences for their companies. It's no easy task. According to Elcom's "Understanding The Digital Workplace" report last month, practitioners are facing challenges such as an aging workforce, information overload and the never-ending need for speed. Same goes for trying to capture customer and prospect attention digitally. Qualtrics discussed top ...
 
A new kind of HR for the social enterprise
03.01.2019
As the function of HR becomes more fluid and intrinsic to the nature of work, meeting the workforce where they are will be fundamental to creating a successful, modern social enterprise. A lot has happened in recent years to change the shape of HR. People analytics, new digital platforms, flexible work arrangements, and other innovations have made the employee/employer relationship more agile and personal than ever before. And yet we haven't seen the half of it. A central tenet of the revolution in human capital management is that anything that distracts ...
 
Open-plan offices make workers less collaborative, Harvard study finds
03.01.2019
Open-plan offices allow employees to see and hear their colleagues all day long, so you might think all this transparency would encourage them to work more collaboratively. But according to new Harvard research, this type of office environment actually has the opposite effect: it reduces the amount of time people spend talking face-to-face and instead drives them to interact by text or email. Shh..keep your voice down Previous studies showed that open-plan layouts reduce productivity, partly because people tend to feel uncomfortable holding serious business ...
 
Flexibel Arbeiten: Dafür sollte 2019 niemand mehr kämpfen müssen
02.01.2019
Warum sind erfolgreich getestete Dinge wie flexible Arbeitszeiten oder Führungstandems in Teilzeit noch kein Standard? Arbeitgeber sollten sich 2019 einen Ruck geben, um sich gemeinsam mit ihren motivierten Mitarbeitern auf die wirklich wichtigen Probleme konzentrieren zu können. Es gibt so ein paar Dinge, die Arbeit und Leben besser machen. Hier ein Wunsch zum neuen Jahr: Wie schön wäre es, wenn 2019 niemand mehr für diese kämpfen müsste? In einer perfekten (Arbeits-)Welt wären sie so selbstverständlich wie Urlaubsanspruch, ergonomische Stühle, Kaffee ...
 
Digital Workplace Challenges for 2019
02.01.2019
As 2019 kicks off, I see three core challenges that are common to many digital workplaces. These are: Centralized notifications. True enterprise findability. Engaging frontline workers. In essence, all three reflect a growing awareness that employee experience is both intrinsically important and a key to productivity. However, addressing them involves more than one system and typically more than one function in an organization. That's why they currently tend to be fragmented and hard to rectify. 3 Core Digital Workplace Challenges Centralized notifications ...
 
How Do You Feel About Your Time?
02.01.2019
Warren Buffet and Bill Gates have more in common than their wealth. Since their first contact in 1991, the two have cultivated an intense friendship in which they learned a lot from each other. Bill Gates for instance learned the art of time management from Warren Buffet. This doesn't mean meticulously filling the very last gaps in the calendar, but rather saying no and focusing on the important things. Both of them see great value in regularly using part of their time to sit around, read and reflect. An hour a day (five hours a week) is said to be worth ...
 
Scaling-Up: The Foundation
02.01.2019
This is the first part of a two-part lead article, co-written with Frank Mattes. The - in the truest sense of words - 'billion-dollar-question' we are addressing is: How can companies generate more business impact from non-incremental innovation? The solution to this question lies in the middle part of an end-to-end process for non-incremental innovation. We call this part 'Scaling-Up'. Typically, companies have little problems in generating ideas for adjacent, radical or even disruptive innovation and in validating the most promising ...
 
Building Value and Impact with Passion-Driven Performance
02.01.2019
I am writing this piece for all the rational minds who've asked, since I started practicing and speaking about "corporate activism", what I actually meant by that. I believe it is broader than "companies taking a stance on social issues" and it has the potential to propel organizations, people and society at large into a more positive future, so it's important to get it right. I'm also writing for everyone in the corporate world who has their feathers ruffled by the word "activist". It is actually a much more positive and valuable phenomenon than you ...
 
How to Embrace Change Using Emotional Intelligence
02.01.2019
Have you ever reacted to organizational change by rolling your eyes and quietly saying to yourself, "Here we go again"? Or by not so quietly telling others, "Haven't we tried this before?"? Changes at work can be emotionally intense, sparking confusion, fear, anxiety, frustration, and helplessness. Experts have even said that the experience of going through change at work can mimic that of people who are suffering from grief over the loss of a loved one. Because change can be so physically and emotionally draining, it often leads to burnout and puts ...
 
Kommunikation 2.0 - Gesagt ist weder gehört noch verstanden
01.01.2019
Die letzte Woche des MOOC Management 2.0 stand unter dem Motto "Kommunikation 2.0". Das ist das für mich vielleicht spannendste Thema bislang im MOOC, da ich mich hier von Niklas Luhmann inspirieren lasse, der sinngemäß sagt, dass durch die Operation der Kommunikation überhaupt erst Organisationen von Menschen entstehen, also auch Unternehmen. Ohne Kommunikation, keine Unternehmen! Meine Gedanken und Ideen zu diesem Thema, wo ich natürlich wieder Diskussionen der Xing-Community einfließen lassen, möchte ich Ihnen in diesem Post anreichen. Unterteilen ...
 
KI im Intranet: Digitale Helfer der internen Kommunikation
01.01.2019
Mithilfe künstlicher Intelligenz sollen Intranets nützlicher und leistungsfähiger werden. Wie das in der Praxis konkret aussehen kann, erklärt Lutz Hirsch in diesem Beitrag. Er geht zunächst auf die grundsätzlichen Funktionen ein und zeigt anhand einiger Beispiele, was bereits möglich ist und woran noch gearbeitet wird. Ob virtuelle Sprachassistenten, Chatbots oder das vernetzte Heim: In unserem privaten Umfeld begegnen wir täglich Technologien mit künstlicher Intelligenz (KI). Auch in Unternehmen ist KI nicht mehr wegzudenken: Unliebsame, sich wiederholende ...
 
Design Thinking, Lean Startup and Agile: What is the difference?
01.01.2019
What is the difference between Design Thinking, Lean Startup and Agile? I often get asked what the difference is between those terms. "Is lean startup opposite of design thinking? oh no, maybe it is the same?" and "Ah ok, so you mean agile?" or "I think Agile is a better word for it". Those are some of the comments I get whenever I talk about one of terms above. I will hereby try to clarify what these terms relate to, and how they can be integrated with each other. Design thinking Lean Startup Agile Why combining? [...] ...
 
It's Official: Open-Plan Offices Are Now the Dumbest Management Fad of All Time
01.01.2019
A new study from Harvard reveals that open-plan offices decrease rather than increase face-to-face collaboration. Over the decades, a lot of really stupid management fads have come and gone, including: Six Sigma, where employees wear different colored belts (like in karate) to show they've been trained in the methodology. Stack Ranking, where employees are encouraged to rat each other out in order to secure their own advancement and budget. Consensus Management, where all decisions must pass through multiple committees before being implemented. ...
 
Culture and the Real Impact of Change Agents
01.01.2019
These days, more and more professionals get hired to "change" things. Close to 10% of my direct network on LinkedIn now bears a professional title that includes words such as "Change", "Transformation" or "Innovation" - from very few before. Part of this is definitely necessity, part is fad (or wishful thinking?) I sometimes shake my head in disbelief at spotting some known individuals, whom I've never seen taking any risk nor changing anything, holding a "transformation" job. What in the world...?! Fortunately, many brilliant change agents out there ...