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Curated hints on Digital Transformation, Enterprise 2.0, Enterprise Social Networks, Social Intranets, Social Collaboration, Knowledge Management, HR 2.0, ... and all the rest
Dr.-Ing. Carsten Rose – Effective: 30.11.2017
Social Business Digest by caro - Archive 11/2017
 

Archive 11/2017

 

Moderne Führung? Die (unfreiwillige) Renaissance des hierarchischen Führungsstils
30.11.2017
Die Unzufriedenheit der Mitarbeiter mit ihren Chefs wächst - vor allem in hierarchischen Führungsstrukturen. Dennoch dominieren traditionelle Führungskulturen weiterhin. Haufe hat in Kooperation mit Promerit für das Agilitätsbarometer 2017 gefragt: Wie zufrieden sind Mitarbeiter mit dem Führungsstil ihres Vorgesetzten? Die deutliche Antwort: Nur jeder zweite Arbeitnehmer (52 Prozent) ist damit zufrieden oder sogar sehr zufrieden. Gerade Mitarbeiter in hierarchisch ausgerichteten Organisationen sind mit der dort gelebten Führungskultur nicht glücklich. ...
 
Den digitalen Wandel gestalten. Wie wir die Mitarbeiter bei der OSPA an Bord holen
30.11.2017
Sharing is caring! Wer meinen Blog verfolgt weiß, dass Familie für mich das Wichtigste ist. Trotzdem geniesse ich es immer wieder, den Alltag auch mal hinter mir zu lassen. Letzte Woche gab es mal wieder einen schönen Anlass, um in meine zweite Heimat, nach Hamburg zu fahren. Ich war zum "Collaboration Summit" eingeladen worden, um die Erfahrungen unseres Digitalisierungsprojekts in der OSPA zu teilen. Apropos teilen. Wenn Sabine Kluge wiederum nicht in ihrem Blog bei LinkedIn geteilt hätte, was wir aktuell mit "Working Out Loud" & Co auf die Beine ...
 
How leadership and live events can support enterprise social network adoption
30.11.2017
When dealing with ESNs, implementation is, unsurprisingly, just the beginning. A common trope of ESN implementations in large organisations is to see high levels of initial engagement, as employees investigate the platform and build their profiles. But then, as time goes by, the absence of clear, well-communicated, business-driven ESN use cases and means that there is a lack of incentive for users to continue their interaction with the platform. Build it and they will come... have a look around, and then leave; when ESN users don't know the what methods ...
 
Self-managing for complexity
30.11.2017
by Harold Jarche - "What processes will be effective in helping people to unlearn the disposition or stance that made them successful in the ordered domains of Cynefin? How can they most effectively learn the skills required in the complex domain? How do leaders start creating environments that support this transition - if we simply focus on training people, but the environment remains the same, nothing will change. Many current 'obvious' environments are very compliance driven with rigid constraints. In this transitionary phase, how do we create enabling ...
 
Tap the power of community with organized chaos
30.11.2017
Unconferences are sites of intense collaboration, creativity, and innovation. Here's how you can run your next internal project like one. In this article, I want to share with you of the power of an unconference--because I believe it's a technique anyone can use to generate innovative ideas, harness the power of participation, and strengthen community ties. I've developed a 90-minute session that mimics the effects of an unconference, and you can use it to generate engagement with a small group of people and tap into their ideas surrounding ...
 
The New Digital World: Hegemony or Harmony?
30.11.2017
Two centers of gravity govern today's digital world: the US West Coast and the East Coast of China. These gold coasts are home to 9 of the top 10 and 18 of the top 20 internet companies, when measured by market capitalization. The leading companies in online search, social media, and e-commerce are all based in one or the other of these two regions. With a large head start over competitors, they are also the leading candidates to win in the next economic era. The world is about to undergo a Schumpeterian cycle of creative destruction in which digital ...
 
Leading Change Methoden: Entwurf eines Leading Change Leitfadens für komplexe Aufgaben mit Netzwerken
29.11.2017
von Harald Schirmer - Als eine Ergänzung/Weiterentwicklung bekannter Change Management Methoden von Kotter, Senge, Bridges und anderen möchte ich hier Erfahrungen mit eigenen Ansätzen teilen. Im Rahmen meiner Organisationsentwicklungstätigkeit im globalen Kontext suche ich nach modernen Möglichkeiten Menschen im Wandel effizient und nachhaltig zu begleiten. Dazu nutze ich die heute verfügbaren digitalen Möglichkeiten, aber aber auch einfache Formate, die in physischen Workshops kreativere Ergebnisse bringen. - Meine Mission oder was mich antreibt - AboutMe ...
 
Schwimmflügel für die Digitale Transformation
29.11.2017
Die Digitale Transformation? Au weia! Sie wissen ja: Sobald im Unternehmen so was ganz Neues kommt, sobald etwas dramatisch verändert wird, müssen die Mitarbeiter ängstlich sein! Ist ja nicht eine Kleinigkeit, so eine Transformation. Und dann leisten die Mitarbeiter verständlicherweise Widerstand. Müssen sie ja! Denn das steht so in jedem Buch über »Change«, es wird in jedem einschlägigen Vortrag erzählt und jede Führungskraft glaubt, das sei so. Darum sei es dann ja auch so wichtig, dass die Führungskräfte die Mitarbeiter »abholen« und sie »mit ins ...
 
"People are messy" (and other lessons from self-managing teams)
29.11.2017
A friend once shared some pithy wisdom about humanity that I've returned to time and time again. "People," she said, "are messy." As human beings, we're wired to want control, and self-determination theory describes much of what motivates us. Yet we've also evolved a highly sophisticated sense of hierarchy and social status, spending much of our brain activity on calculating how everyone relates to everyone else. The tension between these innate drives is particularly evident at work, where we desperately strive to find our place in the very hierarchy ...
 
Community Management Thinking is Holding Back ESN Adoption
29.11.2017
Last week, I gave a short talk at an event we hosted at the Rockettoria in Sydney called, Improving Adoption of Collaborative Software with Narrow, High Value Use Cases, at which I argued that running any type of collaborative software with a community management mindset, might be the root cause of the low adoption of enterprise social networking (ESN) software. I cited numerous reports that describe the failures of organizations to to gain wide-spread adoption of social collaboration software. My main argument looked like this. Assumption of Low Participation ...
 
Declutter Your Digital Workplace
29.11.2017
Over the past five years, we've seen a definite shift in how organizations implement workplace tools. In the past, when a department or team wanted new software, the CIO and IT department would recommended solutions and finalize all purchasing decisions. With the introduction of the cloud, procuring and acquiring new workplace tools has become easier than ever. Now, any team - or even a single employee - can hop online and purchase a tool with a credit card. While their intentions are usually to enhance workflow, productivity or collaboration, this ...
 
22 Experts Predict How Artificial Intelligence Will Impact The Enterprise Workplace
29.11.2017
Artificial Intelligence is the hottest buzzword in the tech industry. There have been a lot of predictions and speculations on how AI is going to take the world by storm. As someone who empowers enterprises with AI powered assistants, we asked 22 Artificial Intelligence experts the following question: What is your prediction on how AI will impact the enterprise workplace? Here's what they said... A quick note: The opinions of all the experts are their own. Acuvate doesn't share or have any comment on any of their views/opinions. AI systems will not only ...
 
15 Mythen über Selbstorganisation
28.11.2017
Unter dem Titel "Selbstorganisation", die ich für absolut essentiell halte, gibt es viele Fehlentwicklungen, die der Sache schaden. Es besteht die Gefahr, dass bei Scheitern der "Sozialexperimente" die Zügel noch stärker angezogen werden und man bei Stress wieder in alte und bekannte Muster verfällt . Nach wie vor existieren viele Annahmen und Mythen über Selbstorganisation, die oftmals völlig unreflektiert übernommen werden. Das ist problematisch. Daher möchte ich einige der Annahmen (ich nennen sie Mythen) aufzeigen, auf denen in Folge neue Organisationsmodelle ...
 
Corporate Influencer: Warum die Digitalisierung Vorbilder braucht
28.11.2017
Einerseits soll die Digitalisierung in deutschen Unternehmen ankommen. Andererseits finden wir aber nur einen einzigen Dax-Vorstand auf Twitter. Doch der Wandel lässt sich nur mit digitalen Pionieren gestalten. Zwei Welten prallen aufeinander: Als ich vor einigen Wochen im Rahmen des International Leadership Program mit fast 50 Frauen aus verschiedenen Ländern durch die USA reiste, traf ich CEOs, starke Frauen wie Erin Brockovich und andere digitale Pioniere. Nach meiner Rückkehr in Deutschland saß ich in Stuttgart auf einem Panel, um vor deutschen Führungskräften ...
 
The Power of Social Technologies in Business
28.11.2017
Two Questions Imagine an organization where people can say whatever they want, when they want and to whom they want. Freedom of speech put to the extreme. Would you want that? Imagine an organisation where people share their ideas, know what is expected, think outside of the box, help one another, volunteer, take ownership. Would you want that? Put like this, too many leaders would say no to the first question, but they would say yes to the second question. Why is that? The 2nd question focuses on value-creation. It describes an organization that is ...
 
Silos in the Workplace: Connecting through the Barriers
28.11.2017
Silos, the idea that a company's groups or departments should not or will not share knowledge with others, are prevalent in the workplace. "This type of mentality will reduce the efficiency of the overall operation, reduce morale, and may contribute to the demise of a productive company culture." Many people see both benefits and drawbacks to silos in the workplace, but ultimately, having open communication benefits the company tremendously. All large corporations, and even smaller companies, have many departments (HR, accounting, communications, operations, ...
 
Successful Community Projects
28.11.2017
Two ways to launch a new project. You can set a group of people a hard goal and ask them to work towards it. You reveal a project you've been working on for a long time and ask for people to help. The problem is only 1% of people tend to help create a project compared with 10% that tend to edit. Almost every successful collective effort requires an individual (or a few individuals) to make a huge number of contributions to get started. If you want a wiki, a huge database, a successful fundraising effort, a big collaboration on an eBook or whatever, you ...
 
Should I Train My Community Members?
28.11.2017
When thinking about engagement many community managers dismiss the idea of formal training program for their members. For some it's just too much work - if you have thousands of members already set in their ways, where do you even start? Hillary Boucher recently led a Roundtable Call with members of TheCR Network that touched on this very topic (members see: Employee Adoption and Engagement in External Communities) and came away with some great ways to increase adoption and engagement through the use of several different kinds of training programs. Here ...
 
Six approaches to sharing and organising knowledge
28.11.2017
by Steve Bynghall - Knowledge management has been around for more than 20 years, yet many organisations have had mixed success in trying to systematically capture and organise knowledge, while also persuading employees to share knowledge in the first place. However, some organisations have made better progress than others. There are lots of different approaches to managing knowledge and what works well for one organisation may not work for another. A successful outcome depends on many factors, such as: the types of employees and their roles individual ...
 
Engaging in knowledge exchange: The instrumental psychological ownership in open innovation communities
28.11.2017
Abstract Online communities have become a vital channel for professionals to expand their networks and initiate new strategic collaborations. Such online behaviors have led to multiple types of innovation potential that are based on the co-creation of ideas toward new solutions. Yet, very little is known about the role of psychological ownership of knowledge in professionals' knowledge exchange in these communities that are based on voluntary contributions. We apply the psychological ownership theory and posit that psychological ownership of knowledge ...
 
Developments, challenges and trends in question answering systems
28.11.2017
Question answering systems are becoming a model for the future of web search. Question answering systems are computer-based systems that aim to provide information that more exactly meets user needs than the lists of often irrelevant results given by search engines. This is done through natural language processing. Question answering with knowledge base aims to answer natural language questions using real-world facts stored in an existing, large-scale database. An example of a question answering system is START, which was developed by researchers from ...
 
Wird Working Out Loud die alte Arbeitswelt retten? Wir sind nicht naiv... Teil 1
27.11.2017
von Sabine Kluge - Über Cargo Kulte und agile Zombies in traditionellen Unternehmenskulturen Die Filterblase diskutiert angeregt und kontrovers. Alle sind sich einig, dass sich unsere traditionelle Arbeitswelt verändern wird, verändern muss. Zu Markt hin (extern) und damit in Hinblick auf die Organisation (intern). Die Kontroverse kreist um die Frage der Rollen in Zeiten der Transformation: Wer kann, wer muss Anstifter sein: Sticht der Ober den Unter? Haben beide Antipoden gleichermaßen Einfluss auf die Fähigkeit des Unternehmens, die digitale Zukunft ...
 
Working Out Loud - Eine neue Managementsau?
27.11.2017
Die Chancen dieses Mindset-Wandels durch Working Out Loud bieten sich aber nur dann, wenn man die Methode probiert und praktiziert! Das ist übrigens sehr häufig so: Wenn man etwas konkret macht, dann sind die Erfolgsaussichten nachweisbar immer signifikant größer, als wenn man einfach nur darüber spricht. Selbst laut darüber zu sprechen ist nur eingeschränkt erfolgversprechend. Und ab jetzt arbeiten wir laut - Working Out Loud Working Out Loud greift um sich und viele Unternehmen, vor allem große Unternehmen wie Siemens, Bosch, ZF oder Daimler, springen ...
 
Don't Drown in Digital Chaos: How to Future-Proof Your Business
27.11.2017
Change is the new normal in today's hyper-connected world. Fundamental changes, both physical and emotional, are taking place in our working environment, and those changes require companies to take a new approach to employee engagement, communication, training and business transformation. In a recent study we commissioned of 5,000 U.K. employees, we looked at the drivers behind the changes (pdf), from social media to flexible working arrangements, globalization and personalization, and assessed the way organizations and their people are adapting ...
 
My 10 digital workplace predictions for 2018
27.11.2017
by Paul Miller - For several years now, I have started my annual digital workplace predictions by scoring myself on how I did the previous year. After all, why pay any attention to my forecasts if the past ones are not reasonably accurate? Story so far: 2014: 7/10 2015: 7/10 2016: 8/10 2017: 7/10 Reflection on 2017 So, I almost gave myself a 9/10 for 2017 as I wavered over the x for predictions 6 and 8. While there has been progress in both areas, I cannot really say (hand on heart) that we have yet seen public and civic organizations transforming their ...
 
Everyone has a Digital Workplace, it's just a question of how it's managed
27.11.2017
Some businesses have intranets, some do not. Some use ERP tools, some deploy CRM, some declare themselves "O365 houses" or align to Salesforce, Oracle, Facebook or other tech megalith, but all -- every one of them -- has a digital workplace. A digital workplace is the collection of tools that the company provides, or the employee sources, to get their job done, so the logic dictates that every company that has employees that are using technology, has an active digital workplace. It may not be complete, mature, cohesive nor engaging but it's definitely ...
 
Why Digital Transformation Won't Succeed Without Cultural Change
27.11.2017
A lot of businesses frequently use the term Digital Transformation, but what does it actually mean? We have become so accustomed to digital technology, we are no longer able to imagine life without it. And yet, when it comes to the digital transformation of the work environment, we still have a long way to go. The greatest obstacle for digital transformation is simply, people. There are a number of things that don't have to do with technical innovations that are going to make the process more complicated. That's not to say that creating the proper infrastructure ...
 
Deep work and how to shield yourself from distraction
27.11.2017
by Philipp Rosenthal - Today's business world is a loud world. Information and knowledge workers spend most of their time in open office spaces. E-mail and Social Media Messages chase people across all digital devices 24/7. Attention is switched between subjects so quickly, that the mind can barely keep up. This article is about the need to find a way out of this state of constant distraction and into what Cal Newport calls "Deep Work, (the) professional activity performed in a state of distraction-free concentration that pushes your cognitive capabilities ...
 
Digital Workplace: Zentrum moderner Unternehmen
24.11.2017
Die Digitalisierung hat unsere Arbeitswelt rasend schnell verändert. Neue Technologien erlauben es uns Videokonferenzen in Echtzeit durchzuführen, News von unterwegs zu publizieren oder simultan an Dokumenten zu arbeiten. Jeder der genannten Anwendungsfälle hat oft eine eigene Applikation, wodurch die Informationen dezentral auf vielen verschiedenen Systemen verstreut sind. Dadurch muss häufig zwischen vielen verschiedenen Applikationen gewechselt und nach Neuigkeiten gesucht werden. Insgesamt ein recht ineffizientes und ermüdendes Unterfangen. Der Digital ...
 
Mitarbeiter digital befähigen - worauf es ankommt!
24.11.2017
"Zwei Kilometer: So lang ist die Strecke, die Nutzer täglich auf ihrem Smartphone scrollen." - Mit diesen Worten läutete Oliver Chaudhuri die Lotsenrunde Intranet am 7. November in Düsseldorf und Lutz Hirsch selbige am 9. November in Stuttgart ein. Fakt ist: Die digitale Kommunikation bestimmt unser Alltagsleben. Stellt sich jedoch die Frage: Wie sieht es im Berufsleben aus? Fühlen sich die Mitarbeiter wirklich digital fit und wo braucht es in Organisationen noch digitale Befähigung? Diese und weitere Fragen diskutierten die teilnehmenden Experten aus ...
 
Share knowledge with communities of practice
24.11.2017
Over the last few decades, knowledge management has produced many theories and methodologies. Of these, communities of practice (CoPs) are perhaps the most successful and effective. They connect staff, share knowledge, and help to break silos. To achieve these benefits, however, communities of practice must be tackled in a structured and well-resourced way; they are much more than just a few discussion spaces in a collaboration or social tool! This article explores the structure and purpose of communities of practice, and how to make the most of them ...
 
Intrapreneurs prosper within progressive organisations
24.11.2017
Creating a culture that celebrates innovators is vital to the future of business. Organisations should invest in employees' ideas and reward those who help move everyone forward. MARGINALIA spoke with Professor Véronique Bouchard of emlyon business school, author of 'Corporate Entrepreneurship'. Bouchard describes how progressive organisations encourage intrapreneurship, and how best to cultivate innovation. A culture of corporate entrepreneurship, or intrapreneurship, is vital to the future of business. For organisations facing adverse conditions owing ...
 
3 Reasons Your Employees Are Your Most Important Customers
24.11.2017
Richard Branson, a wildly successful investor, and entrepreneur wrote, "No matter your industry, your employees are your company's real competitive advantage. They're the ones making the magic happen - so long as their needs are being met." If you're like Mr. Branson, your employees' skills, cognitive power, and unique insights are the reason you hired them. A recent Gallup poll shows that 70% of employees do not feel engaged at work which means that they're not bringing their best, smartest, happiest, more productive selves to the workplace. It's time ...
 
10 Digital Workspace Trends 2018: Alexa & Co. kümmern sich auch um IT-Probleme
23.11.2017
Die Modernisierung der IT-Arbeitsplätze steht auch 2018 oben auf der Agenda der europäischen Unternehmen. Neue Technologien werden genutzt, um den Mitarbeitern bessere Arbeitsumgebungen zur Verfügung zu stellen und damit die Arbeitseffizienz und -Produktivität zu erhöhen. Dazu kommen die Umsetzung rechtlicher Anforderungen wie der EU-Datenschutz-Grundverordnung und die Automatisierung des Lizenzmanagements. Die Gestaltung ihrer Digital Workspaces beeinflusst die Wettbewerbsfähigkeit der europäischen Unternehmen maßgeblich. Die Modernisierung der Arbeitsplätze ...
 
What is Social Business Software?
23.11.2017
How we do business today has changed dramatically since the advent of the Internet. No longer do employees need to be in the same room to get things done. Many businesses are shifting towards virtual workspaces, thanks in large part to a relatively new addition to the professional world -- social business software. Before Social Business Software... Intentionally or not, the Internet has always been about communication. When email first became available for use in the 1980s, it was met with much praise from businesses and individuals alike. Conversations ...
 
Knowledge Management & Organizational Performance
23.11.2017
A man created to to worship God and gave him knowledge to build the earth and to share that knowledge with others however why people don't want to share a knowledge ??? Knowledge is a power. I don't have a time. I have got too much real work to do. I want to do things my way. ?What is in it to me.....etc. Despite the freedom and diversity of knowledge sources's , there are a strong race from countries to possess knowledge. So before we start what is the different between Data Vs Information Vs Knowledge ??? Knowledge Types What is Knowledge ...
 
How Coca-Cola, Netflix, and Amazon Learn from Failure
23.11.2017
Why, all of a sudden, are so many successful business leaders urging their companies and colleagues to make more mistakes and embrace more failures? In May, right after he became CEO of Coca-Cola Co., James Quincey called upon rank-and-file managers to get beyond the fear of failure that had dogged the company since the "New Coke" fiasco of so many years ago. "If we're not making mistakes," he insisted, "we're not trying hard enough." In June, even as his company was enjoying unparalleled success with its subscribers, Netflix CEO Reed Hastings worried ...
 
From inboxing to thought showers: how business bullshit took over
23.11.2017
Vacuous management-speak is easily laughed off - but is there a real cost to talking rubbish? In early 1984, executives at the telephone company Pacific Bell made a fateful decision. For decades, the company had enjoyed a virtual monopoly on telephone services in California, but now it was facing a problem. The industry was about to be deregulated, and Pacific Bell would soon be facing tough competition. The management team responded by doing all the things managers usually do: restructuring, downsizing, rebranding. But for the company executives, this ...
 
Was (nicht nur) Manager über Social Tools am Arbeitsplatz wissen sollten
22.11.2017
Ein interessanter Beitrag für Manager zum Thema Zusammenarbeit und Kommunikation auf Harvard Business Review. Derzeit erleben wir nach den Enterprise Social Networks einen Boom von Konversationswerkzeugen wie Slack & Co. Das nehmen die Autoren zum Anlass, gerade Führungskräften ins Stammbuch zu schreiben, wie sie deren aktive Nutzung beeinflussen können. Oft - so die Autoren Paul Leonardi und Tsedal Neeley - ist nur ein Mit-der-Welle-schwimmen ohne einen wirklichen Business Case hinter der Einführung solcher Tools. In ihren Studien haben sie aber ...
 
Social Collaboration: Braucht es den CEO noch?
22.11.2017
Die digitale Transformation verlangt nach neuen Arbeitsmodellen. Dabei kommt dem Einsatz kollaborativer Technologie eine besondere Bedeutung zu. Sie fördert nicht nur die Effizienz, sondern begünstigt auch die Innovationskraft und verbessert das Arbeitsklima. Das belegt die Social Collaboration Studie 2017. Die Digitalisierung stellt die Schweizer Unternehmen und ihre Führungskräfte vor neue Herausforderungen. Innovationsdruck besteht nicht nur bezüglich Produkten und Prozessen: Um als Arbeitgeber im Markt attraktiv zu bleiben, sind auch innovative Arbeitsmodelle ...
 
Community Management Thinking is Holding Back ESN Adoption
22.11.2017
Last week, I gave a short talk at an event we hosted at the Rockettoria in Sydney called, Improving Adoption of Collaborative Software with Narrow, High Value Use Cases, at which I argued that running any type of collaborative software with a community management mindset, might be the root cause of the low adoption of enterprise social networking (ESN) software. I cited numerous reports that describe the failures of organizations to to gain wide-spread adoption of social collaboration software. My main argument looked like this. Assumption of Low Participation ...
 
The Big @Mention List
22.11.2017
There is a difference between 'someone mentioned me, I better respond' and 'this improved how I think about the community'. A lot of people @mention a list of newcomers when they join. It seems to work well. The person gets a notification and is prompted to respond. You get a lot of responses. But having tried this with several organizations, the long-term impact is pretty minimal. You can install Community-analytics and test this for yourself. @mentioning (tagging someone into a discussion) works best when someone is tagged in to make a meaningful contribution ...
 
Data Bias Is Becoming A Massive Problem
22.11.2017
Nobody sets out to be biased, but it's harder to avoid than you would think. Wikipedia lists over 100 documented biases from authority bias and confirmation bias to the Semmelweis effect, we have an enormous tendency to let things other than the facts to affect our judgments. We all, as much as we hate to admit it, are vulnerable. Machines, even virtual ones, have biases too. They are designed, necessarily, to favor some kinds of data over others. Unfortunately, we rarely question the judgments of mathematical models and, in many cases, their biases ...
 
Managers Aren't Doing Enough to Train Employees for the Future
22.11.2017
As topics like automation, artificial intelligence, and skills retraining dominate conversations about the future of work, some predict catastrophic job loss and a dystopian future where legions of unskilled workers languish unemployable in the margins. Others, like O'Reilly Media's Tim O'Reilly, aren't so pessimistic. They remind us that we've been here before and that, rather than simply increasing efficiency and cutting costs, emerging technologies can be used to augment our work and raise the quality of life for the population as a whole. Regardless ...
 
Why a new social network won't save your company
21.11.2017
Workplace by Facebook is reported to have 30,000 customers worldwide with some high profile global brands on the list including Virgin Atlantic, Volkswagen, and Starbucks. It's recent deployment to over 2m employees at Walmart has sparked renewed interest in Enterprise Social Networks (ESN), prompting many companies to question if they have the right technology, whether they need something different, and which bots they'll add into their channels first. But here's the thing, a shiny new ESN won't save your company -- your people will. Collaboration doesn't ...
 
WorkingOutLoud initiative at Siemens - an employee based movement for open communication
21.11.2017
WorkingOutLoud has reached Siemens. After 200 engaged employees have gathered in Erlangen November 3rd for an intensive experience of WorkingOutLoud it can be said, that WOL reached Siemens indeed. 200 employees took the decision to leave their workplace and followed the open invitation of five WOL-enthusiasts around Claudia Mayer. Participants originated from all over Germany and even several worldwide Siemens affiliates. How could WorkingOutLoud draw the attention of so many and why would employees even engage to organize an event in their company. ...
 
6 ways to lead like a community manager
21.11.2017
We know good leadership is human-centric and empathic. We understand that the best leaders and managers empower us, mobilise us and build a culture of inclusivity where we feel our work matters. But putting these insights into practise remains a challenge as leaders' struggle with older ways of working, and huge pressures for results and reflexivity. The pressures are rising as companies have begun transitioning from hierarchical to networked and collaborative: becoming communities that serve other communities. Understanding how community works and how ...
 
The Engagement Myth
21.11.2017
More engagement increases loyalty (or retention), at least that's the myth. Community has less influence over retention than almost any other benefit. Price, product, promotion, people, processes and a dozen other factors have a bigger impact. There are plenty of companies with thriving communities shrinking away when better or cheaper products emerged (Dell, BestBuy, Barnes and Noble etc...) Part of the problem is the people most likely to join a community are already your most loyal customers. You might move that by a percentage point or two, but it's ...
 
6 Proven Ways to Create a Mobile-Friendly Website
21.11.2017
In 2015, Wired website published an article predicted that in less than two years, smartphones would overtake actions and operations previously done by computers. Today, this prediction, as well as other very similar from other expert portals, has almost completely come true. And although Mary Meeker's (of Kleiner Perkins Caufield & Byers) report for Internet trend this year at the Code Conference in California stated that global smartphone growth is slowing. This happened at the same time while the global Internet trends experienced solid user growth, ...
 
Rethinking the workplace: Flexibility, fairness, and enlightened automation
21.11.2017
People aren't powerless in the face of new technologies; the future of work is up to us. What sort of workplace should we expect in the future? How will automation affect jobs? How benign is the so-called gig economy? And what will it take for governments and companies to create "better" work? James Manyika, chair of the McKinsey Global Institute (MGI), sat down recently to discuss these and other issues with Matthew Taylor, chief executive of the London-based Royal Society for the encouragement of Arts, Manufactures and Commerce (RSA), following publication ...
 
Social Habit Loops
20.11.2017
Here's a common scenario in organizations struggling to increase openness and collaboration: Aaron figures out a work around in a finance system that will save time and money. Knowing it's value, he emails the information to his manager, Susan. Susan acknowledges Aaron's innovation in a glowing reply. Aaron continues to use the new process but the organization gains little. Aaron's organizational communication system has conditioned him to act automatically and maybe unconsciously. His habit is one where when he finds relevant information, he shares ...
 
Working out loud from the top - half a century ago - at NASA
20.11.2017
"Monday's Notes" - at NASA in the 1960's Wernher von Braun, head of the Marshall Space Flight Center (part of NASA) set up a system for working out loud. Most people do not know this case because (1) it happened half a century ago, and (2) it is not sexy or media-worthy as there is no technology involved. It's all based on paper, pens and a duplicating machine. From Science magazine, the publication of the American Association for the Advancement of Science, November 1968: "....It may turn out that [the space program's] most valuable spin-off of all ...
 
AI and Communities
20.11.2017
You've probably read the same case studies as me about the 'industry that didn't adapt (or change)'. Trains, the ice trade, tour operators, postmen, music etc...you can take your pick, the pattern was the same. First, they ignored the trend, then they fought the trend, then they were destroyed by the trend. Did you ever think reading these stories "that won't happen to me, I'm too smart!". This morning is the time to test that assumption. Are you proactively exploring how you could use AI to reduce your workload by 90%? What happens to your superuser ...
 
Automating community management: don't hammer the flowers
20.11.2017
Community management is at a crossroads. Once tethered to the digital front lines, community is now heralded as the future of business and leadership. Community managers are building the human infrastructure of the 21st century. AI and automation can support them. The machine layer offers community strategists power - think Tony Stark's suit in Iron Man. Used as a tool, it can liberate our time for work that demands a human touch - essential to build that human infrastructure of interconnected ecosystems. But the Iron Man scenario only works if community ...
 
Managers Can Support -- Not Create -- Social Learning Communities
20.11.2017
"Managers cannot mandate a community of practice," said Guild Master Jane Bozarth. "They can bring together the right people, then step back and let it happen." As a professional community of practice, The eLearning Guild cares deeply about creating and fostering community, particularly social learning communities. But in the digital age, the meaning of community can be tough to pin down. Turning to members of the community, Guild executive director David Kelly facilitated a discussion on the topic at DevLearn 2017 Conference & Expo in late October. ...
 
Addressing Gender Bias in the Workplace: A New Approach
20.11.2017
The Peace Innovation Lab at Swoop Analytics recently conducted a study to examine gender bias in the workplace. Highlights of the study can be found here. The Stanford Peace Innovation Laboratory (PIL) has been researching how digital media can facilitate engagement across diverse social groupings. As part of this, Peace Innovation Labs around the world are building a standard data framework to capture pervasive real-time mediated-social interaction data. This framework would be used to facilitate more peaceful outcomes, by design. "This data is fascinating ...
 
Mach deine Arbeit sichtbar! - Working Out Loud
17.11.2017
Agilität, Wissenstransfer, Silo-Abbau, kultureller Wandel... - das sind einige unserer großen Themen. Da liegt es nahe, dass wir die Working Out Loud-Bewegung (benannt nach dem gleichnamigen Buch von John Stepper) sehr spannend finden. Aber was ist dieses "Working Out Loud" überhaupt? Und was hat die Methode mit Flexibilisierung, Digitalisierung und dem Abbau von Silos genau zu tun? Was ist Working Out Loud? "Working Out Loud ist eine einfach Methode, um relevante Arbeitsbeziehungen aufzubauen, die dabei helfen, ein Ziel zu erreichen oder neue Themen ...
 
We Need More Conversation @ Work
17.11.2017
The One Thing Companies Need to Achieve Big Hairy Audacious Goals. Do you believe in a world without diseases? It seems hard to imagine, right? Still that is the highly ambitious goal that my company put forward. If you look at the progress we've made for preventing, intercepting and curing diseases, it may seem unlikely today but not impossible in the future. This World Without Disease is an excellent example of what some call Big Hairy Audacious Goals ('BHAG'). These are visionary, and unconventional goals. Often, these BHAGs are decided at the top ...
 
Enterprise Social Networks May One Day Replace Email
17.11.2017
Corporate communication is ripe for disruption. Thanks in part to social networking and the abundance of new messaging apps, people are expecting more when it comes to communicating with colleagues, friends, and families. Less than 20 years ago, employees still primarily relied upon paper memos and pagers. With such advances in technology, archaic methods for knowledge management and articulating strategies are set to be replaced. While custom social networks in an enterprise setting will not entirely replace email, they will change how workers collaborate ...
 
Avoid Collaboration in 3 Easy Steps: Ready, Fire, Aim!
17.11.2017
Ready, Fire, Aim. If you don't aim first, you will most likely miss. If you quickly pick up a bow, immediately pull back and release the arrow, chances are good the arrow will fly exactly where you don't want it to go. Ready, Aim, Fire. Instead, take a deep breath, carefully focus on the middle of the target. Take your time. Slowly pull back the bow, maybe take another deep breath, concentrate on what you want to happen next, and release. You have mentally and physically prepared, and you have a much better chance of success now that you have taken the ...
 
#WOLWeek Day 5: Show Possibility
17.11.2017
by Simon Terry - This International Working Out Loud week the theme is 'Deepen Relationships and Create A Legacy'. This week practioners around the world have been exploring how Working Out Loud helps them to create lasting impact. This we we have explored why relationships matter in our work, how Working Out Loud deepens relationships, the opportunity to create a legacy every day and actions to start that work using Working Out Loud. Show Possibility The greatest feedback I receive is when someone suggests to me that an interaction we had or an idea ...
 
5 essential skills we need now - for the digital workplaces to come
17.11.2017
In our garden in the Cotswolds in England we have just built a studio. If you stand in a particular spot, near the back wall, you can look across and see the stone walls, borders and porch at the entrance to our home. I remarked to my partner, Ali, that when the sun covered the 100-year-old garden the scene reminded me of stepping into a Monet painting. Then, from that same position, but looking in the other direction, there is another view across the garden but flipped so that everything appears the opposite way round - this is the reflection of the ...
 
Evolve your intranet to suit modern ways of working, but stay focused on business outcomes
17.11.2017
A mature intranet takes time; it should always evolve, must never become stagnant. To continue to be useful and used, the intranet should adapt to business needs, but this means experiments and trials may be necessary, and not every development will succeed. Sarah Blackburn, Client Success Manager at EasySharePoint, shares her advice around ensuring the intranet progresses in line with people's needs and expectations. 'Digital transformation' is now an established phrase, although the definition is debated by some. Organisation leaders are keen to adapt ...
 
The Employee Lifecycle is Your Roadmap to Building an Engaged Employee Experience
17.11.2017
Whether your traditional programs and tactics need a simple revitalization based on best practices or because you'd like to revolutionize them so you can engage employees, as an HR or employee communications function, we have the unique opportunity to turn everyday transactions into employee interactions -- to transform everyday tools into relevant to how employees live and work. All employees interact with an organization through a cyclical process: from the time they start thinking about you as a potential employer to when they become an employee up ...
 
How to Change Your Life in One Second Flat
17.11.2017
The 4 critical questions we're all unconsciously asking each other near constantly. Maya Angelou suggests there are four questions that we're all unconsciously asking each other all the time. We ask the people we love, we ask the people who matter to us professionally, and on a broader level, we ask the people we encounter as we go about our everyday lives: the cashier who takes your coffee order, the jogging neighbor you wave to from the car on the way to work, the elderly woman sitting across from you on the train. The four questions rarely get ...
 
Von der Hierarchie zum Netzwerk. Warum Digitalisierung neue Strukturen braucht.
16.11.2017
Die Digitalisierung ist nichts, was "einfach wieder vorbei geht". Was zu Beginn vielleicht noch viele gedacht (oder gehofft?) haben, wird mittlerweile allzu deutlich widerlegt. Die Digitalisierung bleibt, sie schreitet voran - und sie verändert Organisationen und deren Geschäftsmodelle von Grund auf. Digitalisierung auf der Agenda! Fast alle Unternehmen haben dies verinnerlicht, die "Digitalisierung" auf ihre Agenda genommen, Projektgruppen oder "Innovationsvehikel" dazu gebildet und vielleicht sogar einen "Digital Transformation Officer" eingestellt. ...
 
Lebendige Moderation: Zehn Tipps für Community Manager im Intranet
16.11.2017
Produktive und putzmuntere Communities sind das Salz in der Suppe im Social Intranet. Experten gehen sogar davon aus, dass die Fähigkeit zum Bilden und Moderieren dieser Netzwerke die Führungspersönlichkeiten der Zukunft ausmachen. Typischerweise lassen sich drei Arten von Communities unterscheiden: "Projekt-Communities", in der sich die Mitglieder eines Teams oder einer Projektgruppe organisieren, um in einem klar abgegrenzten Raum bzw. anhand einer eindeutig definierten Struktur an einer gemeinsamen Aufgabe zu arbeiten (Beispiel: "Messe-Auftritt März ...
 
3 Collaboration Skills You Need for Today and Tomorrow
16.11.2017
Collaboration is more important than ever given the rate of digital transformation organizations are going through today. While collaboration has always been a needed skill in the workplace, increasingly distributed workforces, knowledge silos and new developments in technology have put renewed pressure on learning the art and science of collaborative work. Because today people aren't only collaborating with people, they have the added challenge of collaborating with machines. The following three skills will help organizations meet collaboration ...
 
If you're serious about digital transformation, start with employee experience
16.11.2017
SUMMARY: Digital transformation is a top priority for most enterprises, but fresh data points to key gaps. One of those gaps is employee experience - here's what to do about it. If digital transformation is to be more than a buzzword, then many organizations need to make a lot of changes in how they do business. You may say those changes start with how they view and engage with the customer. But too often, there's another group that is ignored, to the detriment of digital transformation efforts - employees. I was reading Altimeter Group's 2017 State ...
 
Trap #5: No Community Manager
16.11.2017
The results of a six-month study are out in HBR's "What Managers Need to Know About Social Tools," and the article makes fair observations about the barrier-busting employee learning and collaboration you can get on platforms conducive to Working Out Loud, such as Yammer and Teams. But I don't think they asked community managers. The study revealed not unexpected pros for those of us in this field, such as: "The employees who had used the tool became 31% more likely to find coworkers with expertise relevant to meeting job goals. Those employees ...
 
Enterprise collaboration needs community managers
16.11.2017
Collaboration and social tools have been widely deployed across organisations, but results have been patchy at best. Many organisations end up with pockets of significant use, but not the widespread adoption that was hoped for. This is not the result of poor technology or a lack of business demand. Instead, it reflects the reality that significant support and change management is required to obtain collaboration success. One ingredient in all successful approaches is the formalising of community manager roles within the business. A small number of individuals ...
 
#WOLWeek Day 4: Creating Your Legacy Through Deeper Relationships with #WOL
16.11.2017
by Simon Terry - International Working Out Loud Week runs from 13-18 November 2017 and this weeks theme is 'Deepen Relationships and Create a Legacy". So far this week we have looked at the value of deeper relationships, explored how Working Out Loud can Deepen relationships and explore how we can start to build a legacy today. So far this week we have explored Working out loud can take your work and work interactions and make deeper relationships and legacy building a daily experience for you. Importantly working out loud can help you find, engage and ...
 
Institutional Amnesia - How Progress Dies
16.11.2017
Human progress is dependent on institutional memory. The survival of civilization was reliant on our ability, as a species, to share how to work the land, cure disease and harness fire. Before the advent of the written word, we used stories to share history so that it would not be forgotten. Then came cuneiform tablets, papyrus, the printing press, the Xerox machine, email and the encyclopedic knowledge of Twitter, doled out 140 characters at a time. We can now communicate in ways that our ancestors would find unimaginable and capture the entirety of ...
 
Menschen sind die wahren Hüter der Veränderung
15.11.2017
Seit meiner Kindheit erlebe ich intensiv die digitale Evolution in all ihren Facetten. Ich erinnere mich noch genau, wie ich bereits 1980 mit meinem Nachbarn zum ersten Mal mit einem Akustikkoppler live im Internet war. Der Vater meines Schulfreundes war General beim Militär, seine Eltern weilten im Urlaub und das Kindermädchen hatte Aufsicht. Ich kann mich aus zwei Gründen noch sehr gut daran erinnern. Zum einen war es der magische Moment mit einem fremden Menschen im Internet Kontakt aufzunehmen, den wir zudem im normalen Leben nie kennen gelernt hätten ...
 
Wie Betriebsräte auf die Digitalisierung reagieren sollten
15.11.2017
Viele Betriebe bekennen sich zwar auf dem Papier dazu, die Mitarbeiter bei der Gestaltung der Digitalisierung mitwirken zu lassen. In der Praxis sieht es aber anders aus. Sechs Thesen von Arbeitsforscher Martin Kuhlmann. "Die neuen digitalen Systeme sind gestaltbar. Und viele Betriebe bekennen sich auch auf dem Papier dazu, die Mitarbeiter bei der Gestaltung der Digitalisierung mitwirken zu lassen. Aber in der Praxis gibt es vielfach keine Beteiligung an diesen Prozessen", stellte der Arbeitsforscher Martin Kuhlmann von der Universität Göttingen fest. ...
 
The pressure's on for social collaboration
15.11.2017
After riding the hype wave for almost a decade, social collaboration technology vendors now face a changing market - where they must compete with a new set of team collaboration tools like Slack. It's been too much for some, with several players exiting or dialling back their investment here, but there's one major new entrant that's shaking things up. Top takeaways Social collaboration: down, but not out The rapid growth and success of team collaboration application Slack (and its newer competitors), combined with the increased availability of social ...
 
Working Out Loud and Community Management
15.11.2017
by Rachel Happe - Working out loud (WOL) is essentially any behavior where you share your work transparently with a network of people. That network can be as small as a work team and as large as the Intranet. From my perspective, it is the act of sharing done with the intent of soliciting feedback, providing value to others, or building relationships with people beyond your current network. My work out loud journey started in January of 2008 with my first work-related blog, The Social Organization. Initially, I wrote mostly for myself, to work through ...
 
Working Out Loud @ Bosch - An interview with its sponsor
15.11.2017
by Katharina Krentz - The Working Out Loud (WOL) initiative has started at Bosch in June 2015 with the first WOL circle pilots. Since these early days a lot has happened, and the former grassroots initiative has grown to a serious learning and collaboration approach within the company. Since July 2017 Mr. Christoph Kübel, member of the Board of Management and Director of Industrial Relations of the Bosch Group, took over the role of its sponsor and supports the internal activities. During a common lunch at the beginning of November the Working Out Loud ...
 
#WOLWeek Day 3: Who has Time for A Legacy?
15.11.2017
by Simon Terry - 13-18 November is International Working Out Loud Week. The theme of this WOLWeek is 'Deepen Relationships and Create a Legacy'. In the first two days we have looked at why we need to deepen relationships and how Working Out Loud can help. Today we explore legacies. We are all drowning in the challenges of our work. A digital economy has created new expectations of responsiveness, breadth of engagement and agility that increase the time demands of our work. At the same time there are more messages and more to understand. When now has ...
 
"Wir lassen uns helfen, bis wir dumm sind"
14.11.2017
von Gunter Dueck - Kinder möchten alles sehr früh selbst können. "Lass mich das allein machen!" "Nein, das kannst du noch nicht. Warte, später bringen wir es dir bei - wenn du so weit bist!" Später: "Schau, ich kann es! Ich kann es gleich, warte!" Das Kind jubelt. "Nein, so ist es ganz falsch. Ich mache es jetzt einfach für dich, sonst dauert es zu lange." Das Kind wird rasend zornig und gebührend zurechtgewiesen, dann weint es bitterlich. Es weint von jetzt ab sehr oft, wohl, bis es groß ist. Dann kommen keine Tränen mehr, die haben sich mit der Zeit ...
 
Working out loud and a thousand cups of coffee
14.11.2017
by Rita Zonius - I'm sitting in a café on a hot day in Melbourne, after returning from New York City yesterday, where I spent a couple of weeks meeting new people and deepening conversations with people from 'my tribe' on enterprise social, corporate communications and the digital workplace. I did the same in London in October. Given today is Day One of Working Out Loud Week, I wanted to share what it was like to go on those trips with a clear purpose to start and deepen relationships with people who are interested in the same things I'm interested in. ...
 
#WOLWeek Day 2: How Working Out Loud Deepens Relationships
14.11.2017
by Simon Terry - November 13-18 this year is International Working Out Loud week and this WOLweek the theme is "Deepen Relationships and Create a Legacy". Yesterday, we reflected on the need to deepen relationships in a digital world and a digital workplace. Today we will look at how sharing work in progress with a relevant community can deepen relationships. Working out loud is an important digital work practice because it enables the networks around our work to engage us. We may set out to use working out loud for 'a better career or a better life' ...
 
What A Good Participant Needs
14.11.2017
Does a newcomer have the information they need to be a good participant? Do they know what good participation looks like? Do they know how to look up and find information they can share with others? Do they know what's on the edge of domain of knowledge? Do they know what the best examples, books, and resources are? Do they know what tone of voice they should use when they participate? Do they know they don't need to be an expert to participate? Do they know good questions are better than good answers? Do they know the 20% of topics which account for ...
 
Answers to three community management questions
14.11.2017
by Stan Garfield - I was asked the following questions: Q1: What are the biggest challenges you face as a community manager? A1: There are three: 1. Getting members to pay attention to community activity by subscribing to notifications and actually reading them. 2. Getting members to ask their questions in the open in the community's online discussions. 3. Making sure that all questions and requests for help receive timely and useful replies. Q2: How is community management evolving? A2: It is becoming a more formal discipline, with greater acceptance ...
 
Digital Leadership - was ist das eigentlich?
13.11.2017
"Digital Leadership" ist in aller Munde. Es ist sogar - zumindest in den Personalabteilungen - zum Reizwort geworden. Es ist eines der vielen Anglizismen, die ohne große Reflexion in unseren Sprachgebrauch übernommen worden sind. Aber damit haben wir uns mal wieder ein "Ei auf die Schiene genagelt". Warum? Wörtlich übersetzt bedeutet es "Digitale Führung". Und schon kommen die Fragen: Wo und wie kann man digitale Führung lernen? Welche Voraussetzungen sind dazu erforderlich? Doch ist das wirklich damit gemeint? Oder noch deutlicher: Wollen wir das überhaupt? ...
 
Is Your Intranet a Hub of Collaboration and Customer Support? (It Should Be)
13.11.2017
The intranet has evolved within the modern workplace, transcending its role as a relatively simple internal publishing platform and centralized location to store information. Businesses, if they aren't already, need to quickly move beyond that simple intranet concept. Designed and used advantageously, an intranet is your business' primary means of optimizing coordination and collaboration among employees, a key driver of digital transformation where needed and, ultimately, an enabler of superior customer experiences. A winning -- and lasting -- strategy ...
 
Aligning Workplace Collaboration and Communication with Your Intranet
13.11.2017
Running a successful digital workplace requires much more than deploying a few good tools and calling it a day. Rather, companies need to develop a thoughtful, evolving strategy for empowering employees to communicate and collaborate as effectively as possible. A digital workplace strategy should advance as industries, companies and employees change the way they work. That's why some of the most important questions business leaders can ask are, "what do we, as a company, need to do to become a highly engaged and productive workplace?" and, "what will ...
 
#WOLWeek Day 1: Why Deepen Relationships?
13.11.2017
by Simon Terry - You don't need to look far to see the need to deepen relationships. We are surrounded by urgent offers of transactional relationships. We watch as streamlined digital experiences and bots take over many interactions, often failing to handle the complexity of real human circumstances. We can easily feel isolated in work and social contexts with a strong focus on individual performance and individual achievement. Without new action, these forces will continue to reinforce isolation. We work for others. Our work benefits others. We work ...
 
The Dual Rise of the Digital Workplace and Remote Work
13.11.2017
Remote work is on the rise. Earlier this year, Gallup released its latest State of the American Workplace report, which found 43 percent of workers now work outside of the office at least part of the time. As interest in and ability to work remotely increases, businesses struggle with how to offer the flexibility employees expect while maintaining productivity and quality levels. The rise of the digital workplace has in part been in response to this trend. While the technology side of the digital workplace gets the lion's share of attention, digital ...
 
10 Digital Workplace Strategy Questions to Answer in 2018
13.11.2017
One could argue that digitization in the workplace began with the invention of the telephone and has been evolving ever since. In defining the digital workplace, James Robertson, a global authority on intranets, says that it is made up of "a holistic set of platforms, tools, and environments for work, delivered in a usable, coherent, and productive way." The intranet itself is just one element of this environment, and its role has been constantly evolving. During its early years, the intranet was seen as a single platform tasked with doing everything. ...
 
The Digital Workplace Philosophy: It's about the journey, not the destination
13.11.2017
Paul Bray takes CBR inside a digital workplace - the foundation to a successful business strategy. What is a Digital Workplace? A Digital Workplace brings together both the physical world, the working environments of the modern mobile user, alongside the virtual world, comprising the digital capabilities upon which modern user engagement is based. Many organisations are currently striving towards the notion of delivering a Digital Workplace, perceiving this to be a tangible solution, however our view is that the Digital Workplace is more a philosophy ...
 
Communicate authentically, act boldly, learn by doing, and lead by example
13.11.2017
by Stan Garfield - Section 1: Leaders need to communicate authentically Leaders may think they are communicating effectively, but the people they are trying to lead would frequently disagree. The reasons for poor leadership communication include: Using corporate-speak, buzzwords, cliches, and other tired and familiar expressions Having a ghost writer create a memo, speech, or script Appearing in person or on video and coming across as stiff, formal, and impersonal Talking or writing in a one-way direction, without listening Using boring forms of presentation ...
 
B(u)ildung 4.0: Algorithmen als Produktionsfaktor
10.11.2017
"Das Internet und die digitalen Technologien wurden zum philosophischen Engineering. Die Physik und das weltweite Netz befassen sich beide mit Verbindungsmöglichkeiten zwischen dem Großen und Kleinen. Physiker analysieren Systeme. Web-Wissenschaftler schaffen neue Systeme in immer kürzeren Abständen. Blogs, Wiki, MSP, CPS, jede Woche gibt's neue Formen der Information und Kommunikation und wir sind erst am Anfang." - (Berners-Lee 2006) DIE TECHNOLOGISCHE REPRODUZIERBARKEIT DES WISSENS Die technologische Reproduzierbarkeit des Wissens begann mit Gutenberg. ...
 
Digital: Tech Centricity hides Human Focus
10.11.2017
The rise of digital tech in any business environment hides the chances offered to increase our human focus. These days a lot of people are discussing about digital tech in one or the other way. When I listen to it, it seems that most often we talk about digital taking a tech perspective. We talk about new, often sensational, tech accomplishments reaching from Artificial Intelligence (AI) to Virtual Reality (VR). These new capabilities of machines and software are fostering a tech discussion. It's all about how to use it and make money with it. Increase ...
 
INTERVIEW - Dr. Jen Frahm's views on Digital Change and OCM 3.0
10.11.2017
As a final piece to our week on Digital OCM, we sought the views and opinions from Dr. Jennifer Frahm who is a very active and popular change guru based in Australia. Jen has written previously about the notion of OCM 3.0, which we featured in our article earlier this week and we were keen to talk to Jen about that and other things in the world of organisational change management. Question 1 - What do you see as the key challenges or opportunities going forward for OCM? Question 2 - What can you tell us about OCM 3.0, is it truly the next stage of how ...
 
How the Microsoft 365 digital workplace supports a collaborative and diverse culture
10.11.2017
What, exactly, is a modern workplace? What's the role of the digital workplace in enabling meaningful work? How might it encourage creativity and inculcate a collaborative culture? MARGINALIA speaks with Director of Product Marketing for Microsoft 365, Jack Elmore, who explores these developing topics and offers his insider views on modern toolsets and business processes. How should the modern workplace encourage creativity and support innovation? How can the digital workplace support a culture of collaboration and inclusion while improving the bottom ...
 
Evolving Your Community as It Grows
10.11.2017
The best entrepreneurs and CEOs think about time in two chunks--five years and 100 years. To be a good leader, you need to be able to juggle short term thinking with (very) long term planning. How do you have a great Q4 but also set your company up for success in the next 100 years? Good community managers often see themselves and are perceived by others as leaders in their trade. Because of that, they need to think similarly. Meaning they need to think beyond quarterly and yearly goals, keeping in mind the community's longevity and how it will look ...
 
The leaders we need
10.11.2017
by Esko Kilpi - There are two distinctly different approaches to understanding human beings and the digital, social world. Mainstream thinking sees the digital as a platform or a community, on a different, (higher) level from the individuals who form it. The social is understood as separate from the individuals. A different approach sees individuals themselves as deeply and thoroughly social. Both the individual and the social are then about interaction, where the individual is interaction "inside" and the social is interaction "outside". The main difference ...
 
Fünf Denkanstöße, wie Chefs zu erfolgreichen Anführern werden
09.11.2017
Als die Zeiten noch gut waren, hatten erfolgreiche Männer ein Corner-Office, zwei Sekretärinnen, ein edles Fahrzeug mit Chauffeur. Das waren die Insignien der Macht, denen Untergebene in Ehrfurcht begegneten, weil klar war: Dieser Typ hier hat es geschafft, nach ganz oben an die Spitze der Hierarchie. Doch so funktioniert das Spiel nicht mehr. Wer heute erfolgreich führen will, kann sich nicht mehr auf Hie­rarchie verlassen. Chefs müssen sich die Anerkennung ihrer Mitarbeiter verdienen, ihre Leute auf die eigene Seite ziehen und zu einer Art Influencer ...
 
Was ist Working Out Loud?
09.11.2017
Working Out loud ist eine Methode, mit der man sich ein Netzwerk von wertvollen Beziehungen aufbaut um ein selbst-bestimmtes Ziel zu erreichen, sagt die gängige Definition. Doch was steckt da dahinter? WOL ist eine Art "Selbstlernprogramm" in einer kleinen Gruppe. 4-5 Personen (der Circle) treffen sich einmal wöchentlich für 1 Stunde, und dies während 12 Wochen. Diese Treffen können persönlich sein, finden aber meist virtuell mit Hilfe einer Videokonferenzlösung statt. Die Teilnehmer kennen sich häufig vorher nicht oder nur flüchtig- was sich im Laufe ...
 
Connection In Isolation
09.11.2017
Down in Invercargill, the southernmost city in New Zealand and one of the most isolated in the world, there are three employees running a busy car rental branch. Rarely do they work together as a team. Mostly it's a passing update and a quick "hello" during a shift changeover. Yet, these three workers are some of the best-connected employees in their multi-national company of thousands. Each day, the team at Thrifty Car Rental in Invercargill stay connected with what's happening at every other Thrifty branch across NZ through their Enterprise Social ...
 
9 Big Community and Collaboration Platform Trends for 2018
09.11.2017
Online community software had a big year in 2017, and it looks as if this trend will continue into 2018. On the one end you've got richer community experiences and more personalization, and at the other, big headlines around mergers and acquisitions to consolidate niche platforms into big name players. With all this in mind, let's take a moment to review the current state of community in 2017 and then make some predictions based on the trends I see in my work as a community strategist, practitioner and consultant. Collaboration Fatigue Will Drive ...
 
Three ways to maintain a positive tone in your online community
09.11.2017
For anyone who manages or moderates an online community, you know that sustaining a positive tone can sometimes be a challenge. Members view it as a safe place to provide feedback, vent their frustrations, and have their voice be heard. It's not always pretty. In a past life, I managed a large external support community. Given the nature of the subject matter and the rapid growth from a couple thousand to well over 100,000 members three years later, the tone early on wasn't exactly a positive one. However, thanks to some savvy community peers and a long-term ...
 
6 ways to lead like a community manager
09.11.2017
We know good leadership is human-centric and empathic. We understand that the best leaders and managers empower us, mobilise us and build a culture of inclusivity where we feel our work matters. But putting these insights into practise remains a challenge as leaders' struggle with older ways of working, and huge pressures for results and reflexivity. The pressures are rising as companies have begun transitioning from hierarchical to networked and collaborative: becoming communities that serve other communities. Understanding how community works and how ...
 
5 Ways the LMS Is More Relevant Than Ever
09.11.2017
"The LMS is dead." "Kill the LMS." "The LMS is a dinosaur nearing extinction." Every L&D professional has heard some variation of these doomsday statements. For years, we have been told that the LMS is no longer relevant for today's learners. However, it's important to take a moment to consider what is really important to successful learning and development, without becoming distracted by the next big thing. Here are five key statements that most L&D professionals would agree with. Each of them uncovers why learning management systems remain ...
 
Vernetzung vorleben - Deutsche Messe geht voran
08.11.2017
von Alexander Kluge - Es ist still rund um deutsche Vorstandsetagen. Mahagoni getäfelte Wände, gepolsterte Doppeltüren, hochflorige schallschluckende Teppiche. Nicht viel dringt nach außen ohne Abstimmung mit Unternehmenskommunikation und Pressesprecher. Geredet wird hinter verschlossenen Türen, Vernetzung findet nur unter seinesgleichen statt. Das ging alles gut, solange die Welt noch in Ordnung war, die Deutschland AG fest Richtung Bonn verankert war, die Hierarchie den Bestand der Konzerne sicherte, deutsche Autobauer und nicht amerikanische Handy-Verkäufer ...
 
Agilität ist kein Geisterwerk - Es ist menschlich
08.11.2017
von Sebastian Thielke - Wir wissen ja alle, dass bestimmte Schlagwörter so ihre Hochzeiten haben. Nicht anders ist es derzeitig mit Agilität und digital-agilen Strukturen. Wir hören es überall und können uns vor Agile gar nicht mehr retten. Alle machen es, zumindest wenn man dem Grundtonus des Medienrauschens und der interorganisationellen Wasserspendern glauben darf. Viele bemühen sich und sind wirklich sehr engagiert die Systeme und Prozesse von Agilität umzusetzen - in den meisten Formen eine Art von SCRUM oder Kanban. Doch viele verfluchen es schon ...
 
Collaboration Diffusion Leads to Confusion
08.11.2017
It's usually good to have choices. If the only food available was broccoli, a lot of people might starve (including me). Instead, we have more choices of what to eat than at any time in history. Choice usually is progress. The same is true in technology. Having more than one type of information technology fights against monoculture and allows for different needs to be met. The more diverse the technology landscape, the more varied the products, the better the fit to a problem. Still, there is such a thing as too much of a good thing. When IT has an overabundance ...
 
These people are experiencing the future of work. Now.
08.11.2017
by John Stepper - Usually, discussions about the "future of work" focus on how things will change in years to come. We'll all self-organize more, for example, and work in networks instead of rigid hierarchies. We'll find and share information on social networks instead of email and one-way intranets. And so on. Anticipating this, almost every company today has launched one or more large transformation programs, trying to become more agile, more collaborative, and more "digital." A few people, though, aren't waiting for those programs to be implemented. ...
 
Why Won't People Share Knowledge, and What Can You do About It?
08.11.2017
by Stan Garfield - To change a culture from one of knowledge hoarding to one of knowledge sharing, we must first understand why people may not be sharing their knowledge with one another. Below are some of the main reasons -- along with recommended solutions -- drawn from my new book, Proven Practices for Promoting Knowledge Management. In my career as a knowledge manager in many settings, I've identified 16 common reasons why people don't share what they know. In this post I'll share six of them, along with proven solutions -- you can find the others ...
 
Filter failure is not acceptable
08.11.2017
by Harold Jarche - Fake news. PR hype. Content marketing. Advertorials. Click bait. Propaganda. Doublespeak. Newspeak. Yellow journalism. Shock jocks. Post-truth. Spam. Phishing. Digital information comes from all directions, and much of it from dubious sources or with the intent to misinform. Today, it is just too easy to create, replicate, and share digital information. As a result, we are enveloped in it. This is why ad blockers on browsers have become so popular. It's why everyone needs spam filters for their email. Filter failure is not acceptable ...
 
Management's next frontier: Making the most of the ecosystem economy
08.11.2017
Engaging in digital ecosystems requires a new set of managerial skills and capabilities. How quickly companies develop them will determine if they succeed in the ecosystem economy. Apple knows how. With its HealthKit open platform, it brings together participants from across the world of medicine -- physicians, researchers, hospitals, patients, and developers of healthcare and fitness apps -- to join forces in a digital ecosystem. And Apple is not alone: leading ecosystem players such as Alibaba, Tencent, and Ping An are already shaping markets in China. ...
 
Von tayloristischer Unmündigkeit zu agiler Selbstorganisation
07.11.2017
In der überwiegend tayloristisch geprägten Arbeitswelt wird immer noch recht strikt getrennt zwischen Denken und Handeln. Das Management definiert Ziele, Organisation und Prozesse und die einfachen Mitarbeiter arbeiten innerhalb dieser für sie geschaffenen Strukturen. Umorganisation und Prozessveränderungen sind nach diesem Paradigma ureigenste Managementaufgabe. Im Gegensatz zu anderen Organisationsveränderungen kann eine agile Transformation so aber prinzipiell nicht gelingen. Genau diese tayloristische Trennung zwischen Denken und Handeln löst sich ...
 
Auf der Suche nach dem richtigen Maß
07.11.2017
Unternehmen setzen zunehmend auf Social Collaboration. Doch bei der vernetzten Zusammenarbeit gibt es eine ganze Menge zu beachten. Ein Gespräch mit der Kommunikationswissenschaftlerin Verena Wölkhammer über die allgemeine Verunsicherung der Unternehmen, realistische Einschätzungen und über die Frage, ob wir in Zukunft nur noch digital kommunizieren. Frau Wölkhammer, alle Welt scheint momentan von Social Collaboration, also vernetzter Zusammenarbeit, zu sprechen. Was genau ist damit eigentlich gemeint? Ich spreche von Social Media als Instrument der ...
 
"It's Our Job to Ask Questions": Building a Culture of Inquiry
07.11.2017
After the publication of Great Question! I began running workshops around "building a culture of inquiry." The workshops are designed to help people explore what it means to embrace a spirit of inquiry in meaningful ways within their organization and, ultimately, within themselves. Great Question! and its predecessor, The Dirty Maple Flooring Company, spoke to the power behind convening a group of people to identify and pursue the critical questions facing the group. Great Question! serves as the "how to" complement to the story of how the leaders of ...
 
Are You Taking the Wrong Approach to Digital Transformation?
07.11.2017
by Gerald C. Kane - Successful digital transformation is most often accomplished by developing a collaborative culture. advertisement In our 2017 report on digital business, we asked respondents how their companies were driving digital transformation. The report groups companies into three different stages of digital maturity -- early, developing, and maturing -- and we found that each has a different approach to leading digital change. While the distinctions between how early and developing companies approach digital transformation are nuanced, the ...
 
Do You Need a Chief Employee Experience Officer (CEEO)?
07.11.2017
Today's digital workplace has become so competitive that organizations must nurture their talent and that requires a special kind of leadership, someone who can build an employee experience much like businesses build customer experience. Enter the Chief Employee Experience Officer (CEEO), the person who will ensure your organization is building a compelling employee experience that's culture and career driven. Customer Service, Employee Focus Employee Experience Appointment Not a Fix-All Airbnb Hired Employee Experience Officer Who Should Lead ...
 
Your Best Employees Will Quit.
07.11.2017
Employees Aren't Leaving the Job, They're Leaving You. Employee turnover is one of the biggest expenses that a company faces. It is an absolute rarity to find people that have more than three years with a company in today's work force, and to be my blunt self, I don't blame them one bit. When the leaders of a company create zero value besides a paycheck, they give the employee no reason to stay. Numerous times I've heard top level leaders say, "These employees have no loyalty." When I ask what they've done to make the employees ...
 
Digital Business Models and Platform Economy
07.11.2017
by Kurt Brand - Before you can think about "digital business models" or "digital platforms", you first have to agree on what you want to understand by "digitalization" or "digital transformation". Gartner provides the following short and understandable definition: "Digitalization is the use of digital technologies to change the business model and provide new revenue and value-creating opportunities; it is the process of moving to a digital business". Note: Digitalization is not just about the use of information technology to manage data or to support ...
 
Working Out Loud in deutschen Konzernen: Geht es jetzt los? Eine ganz persönliche Bestandsaufnahme
06.11.2017
von Sabine Kluge - Mai 2016 Ein Ehepaar liegt in der Frühlingssonne, Ehefrau quält Ehemann mit Fragen zu "dieser Digitalisierung": - Aber warum sollen denn Leute offen über ihre Arbeit sprechen? - Aber warum tun die das nicht sowieso, wenn es so klug ist? - Aber warum helfen Netzwerken Unternehmen, agiler zu arbeiten? "Mensch... (Augenroll)... Dann schreib doch jetzt dem John Stepper mal eine Mail, der wird's dir erklären!" War das ernst gemeint? Die Mail war schnell geschrieben, und die Frage gestellt, wie man es wohl anstellen könnte, beispielsweise ...
 
Capgemini und LinkedIn veröffentlichen Report zur digitalen Talentlücke: Mitarbeiter investieren eigene Ressourcen, um wettbewerbsfähig zu bleiben
06.11.2017
Capgemini hat in Kooperation mit dem weltweit größten Berufsnetzwerk LinkedIn einen globalen Bericht über die digitale Talentkluft veröffentlicht. Mitarbeiter ziehen Wechsel in anderes Unternehmen in Betracht, wenn ihre digitalen Fähigkeiten stagnieren. Capgemini veröffentlicht heute in Kooperation mit dem weltweit größten Berufsnetzwerk LinkedIN einen globalen Bericht über die digitale Talentkluft. Für den Report wird Nachfrage und Angebot nach Talenten mit spezifischen digitalen Fähigkeiten untersucht und die Verfügbarkeit digitaler Rollen in verschiedenen ...
 
The Manager's Guide to Transparency in the Workplace
06.11.2017
Valuing transparency in an organization is nothing new, but thanks to a radical restructuring of the work environment, the nature of the modern workplace has transformed. According to talent management company ClearCompany, companies where employees praise the high levels of trust and transparency in their workplace are most likely to have highest performers. An environment where people trust each other enables greater collaboration and innovation. This facilitates better working relationships, and encourages team efforts, an 'in-it-together' mentality, ...
 
Don't Fall Into the 'Collaboration for Collaboration's Sake' Trap
06.11.2017
With the volume and breadth of collaboration tools on the market today, we can find ourselves overwhelmed at times. We're running in and out of meetings, taking constant calls or answering emails, with little time to take a step back and decide if all this so-called collaboration is actually improving our overall productivity. We can leverage chat tools for quick questions between colleagues, while videoconferencing software enables virtual face-to-face meetings with external partners and team messaging platforms ensure an always-on flow of information ...
 
To Solve Complex Problems, You Need A Networked Solution
06.11.2017
Every leader tries to keep things simple and predictable. You hire good people, treat them well, give them clear objectives and do your best to stay out of their way. If you do your homework, plan things well and your people execute efficiently, everything should go off without a hitch. Or so the thinking goes. Yet reality often intrudes on even the best laid plans. Technology evolves, customer tastes change and competitors release new offerings. Before you know it, your simple model becomes dizzyingly complex and your organization is struggling to coordinate ...
 
Being an Effective Leader in the VUCA World
06.11.2017
In the Volatile, Uncertain, Complex and Ambiguous (VUCA) business environment of today, leaders play a critical role. Leadership, at its core, is all about influencing people's behaviour, thoughts and commitment to achieve certain outcomes. Leadership is also about being able to connect with others emotionally. Effective leaders are able to make people feel valued while getting things done. This is where the power of Emotional Intelligence (EQ) comes into play. Effective leaders recognise that without engaging and improving their mastery of EQ skills, ...
 
"No one gets fired for buying ....
06.11.2017
by Dave Snowden - ... IBM" was a standard adage a few decades ago. You could have a better software package, or better hardware but it didn't matter. Fear that things might go wrong resulted in a safety first mentality. If we buy the market leader then its not my fault. It was very frustrating at the time, I remember working on some highly advanced stock management software working on the the DEC Alpha that outperformed any of IBM's solutions, but their account management teams were supreme and if they arrived you could see your sale heading west, along ...
 
Mein Working Out Loud Moment
03.11.2017
Working Out Loud (WOL) ist in aller Munde. Ob bei Bosch, Daimler, ZF und nicht zuletzt bei BMW, wo ich gestern die Freude hatte John Stepper, den Erfinder der Methode und den Autor des gleichnamigen Buchs, persönlich kennenzulernen (siehe dazu dieses schöne Storify von Fabian Bayer). Überall finden sich engagierte Mitarbeiter, die mit Working Out Loud in ihren Konzernen eine kooperative Lernkultur schaffen, Silos aufbrechen und so die oftmals erstarrten Konzernstrukturen ein Stück in Richtung einer hochvernetzten agilen Organisation bewegen wollen. Aus ...
 
Agile: Wandel umarmen, weg von Kommando und Kontrolle
03.11.2017
Es sind eigentlich Selbstverständlichkeiten, die Jithesh Radhakrishnan auf CMSWire zum Thema Agile niedergeschrieben hat. Aber eben nur eigentlich ... Es ist wert, die Grundsteine der agilen Organisation nochmals explizit zu wiederholen. Agil sein, heisst den Wandel anzunehmen, diesen (notwendigen) Wandel aktiv zu kommunizieren und den Beteiligten Chancen für Feedback und Austausch zu geben. Und "Agile" es ist kein Selbstläufer. Ein beständiges Mentoring und Coaching, die latente, möglichst konstruktive Auseinandersetzung in allen Phasen der Transformation ...
 
How To Manage Digital Workplace Tool Overload
03.11.2017
Digital workplaces are great, aren't they? Colleagues can collaborate from across the world by sharing files over Slack, conversing through Google Doc comments, tracking projects on Trello and discussing internal matters on Yammer -- or was that via email? Wait, didn't the boss schedule a Skype meeting later today to wrap those discussions up? Oh boy. Digital Workplace Tool Overload Is Real Substitution Vs Organization Priority For The C-suite [...] ...
 
Transform Your Organization Into A Network Of Teams - In 5 Steps
03.11.2017
In previous articles we described one important trend that distinguishes progressive organizations from their traditional counterparts. This trend is the move from hierarchical command-and-control structures to a so-called Network of Teams. We are often asked: How do you make this move? What does it look like? Where do you start? How long will it take? There is no one-size-fits-all answer to this question. But we can learn from organizations that have already made it. Blow up the hierarchy and build a Network of Teams One inspiring example of such a ...
 
Chatbots FTW!
03.11.2017
A quick thought led to a tweet that Chatbots in our #ESN platforms will be very good for human social interaction in organizations. Supposedly Steve Jobs, Einstein, President Obama and others maintained wardrobe basics so they didn't have to expel energy picking out clothing; simple (what to wear) and more complicated (what matches) cleared away. Similarly, chatbots will relieve us of the simple and complicated tasks that tend to eat up our time and mental energy; finding files, scheduling meetings, sourcing content, travel arrangements, ordering common ...
 
Ten Reasons Good Employees Get Fired
03.11.2017
For years we were taught -- and most of us believed -- that working hard and hitting your goals at work would practically guarantee career success. Now we know better. Now we know that the most important thing in any organization is not the company's strategy, its products and services or its stock price. These are all outcomes. The most important thing in any organization is the quality of the energy flowing from top to bottom and across and throughout the place. The most important thing in any organization is the culture. Every company, government ...
 
Digitale Disruption: Werden Sie zum Täter
02.11.2017
Alibaba, Google und Tesla: So nennen sich nur einige der neuen Wettbewerber, die etablierten Unternehmen die neuen Regeln des Marktes diktieren. Die Folge: Zahlreiche Unternehmen verfallen in eine Sinnkrise. Aus Erfahrung schöpfen Was bedeutet der digitale Wandel für mein Geschäftsmodell? Was wollen meine Kunden? Berater haben die Zeichen der Zeit erkannt und versprechen schlüsselfertige Antworten auf komplexe Probleme. In der Praxis scheitern 80 Prozent dieser Projekte an der zumeist eindimensionalen Vorgehensweise. Angefangen mit uns selbst und später ...
 
Alle Innovationsquellen anzapfen!
02.11.2017
Die digitale Revolution hat den Wert von Innovationen neu definiert. Zugleich sind Haltbarkeit und Reichweite von Innovationen heute dynamischer denn je - immer schneller und weiter sind die Folgen spürbar. Innovation selbst ist zu einem Rohstoff geworden, der dank digitaler Technologien in den Firmen gewonnen werden muss. Wer also in Bezug auf die firmeneigene Innovationskultur nur das Nötigste erledigt, könnte bald selbst erledigt sein - überrollt von skalierten Geschäftsmodellen und Firmen, die ständig Innovationswillen atmen und nur wenig zu verlieren ...
 
How Modern Intranets Connect the Digital Workplace
02.11.2017
Digital tools have made us more efficient -- there's nothing particularly groundbreaking in that statement. Yet when we dissect the impact technology has had on our personal and professional lives, we can see the enormous influence it's had on the way we work and live. We now have tools to accomplish almost any task we can think of. While convenient, we are in danger of trapping important information within disparate locations as a result. Imagine updating an HR policy, saving it to your network drive, attaching it in an email, receiving feedback, ...
 
How technology is setting employee expectations
02.11.2017
Understanding employee experience is a critical mission for any business. The article Employee experience is at the heart of the digital workplace emphasised that employee experience is what drives an organisation's vision and strategy. However, it is also necessary to understand the basis for a successful employee experience. This article takes a step back to assess how technology is setting employee expectations, which in turn are becoming benchmarks for employee experience. By doing so, we can go beyond the 'what', to the 'why' and ultimately to the ...
 
6 Ways to create a Knowledge Sharing Culture at Workplace
02.11.2017
A corporate digital workplace is usually thought of as a cyberspace-themed workplace run by robots or by Jane/John Doe working like machines. But, let's just say you don't believe that because incorporating a social culture is mandatory for any organization to succeed. When it comes to social interaction, there are no more Jane and John Doe; there are only employees and management - who are focused on creating and developing together a knowledge sharing culture. Why is knowledge sharing so necessary these days? Well, a knowledge sharing culture is the ...
 
Time Saved Per Person
02.11.2017
Have a few people track how long they spent asking around and looking for a document (or answer) outside of the community. You can use a survey if you want broad guesstimations. Now, look at how long people spend getting answers or finding documents in the community. What's the difference in time saved? 10 minutes? An hour? 10 hours? Once you take the time and effort to answer these two very simple questions, you can start to quantify just how valuable the community is (no. questions/resources found * minutes saved * avg. salary per minute etc...). If ...
 
Community Management FAQs - What is community strategy?
02.11.2017
What is community strategy? A successful community strategy integrates social tools and methods with business goals and processes. A good community strategy also aligns an organization's goals with member needs setting you up to succeed in both keep engagement high and provide ROI. We recommend using the Community Maturity Model to help in building a community strategy. Below are some of the primary tasks for building a community related to each competency of the CMM: Strategy Define the business objective Articulate the community purpose, from the members' ...
 
#Hashtags im Unternehmenskontext
01.11.2017
Hashtags - schon mal gesehen, gehört oder sogar verwendet? Bestimmt! Egal, ob auf Twitter, Facebook oder Instagram: Sie sind zur Markierung von Schlagwörtern mittlerweile auf allen Social-Media-Kanälen zu finden und erleichtern die Zuordnung von Beiträgen zu bestimmten Themen. Doch wo bei der privaten Social-Media-Nutzung bereits intensiv von Hashtags Gebrauch gemacht wird, sind sich viele Unternehmen noch nicht im Klaren darüber, wie sie diese möglichst sinnvoll im Arbeitsalltag einsetzen können. Und das, obwohl vieles für die Verwendung von Hashtags ...
 
Der CDO wird's schon richten!?
01.11.2017
von Harald Schirmer - Das Telefon klingelt. Schon wieder. "We have an interesting offer for you" - ein Headhunter möchte mir das ultimative Angebot schmackhaft machen... ein CDO Posten... meist sind es aktuell Angebote aus der Finanz- und Versicherungsbranche, oft auch aus UK . Es geht wie so oft in den letzten Monaten um die Digitale Transformation. Dieses große unbekannte Ding, das irgendwie nicht greifbar ist, weil so mannigfaltig. Bei Gesprächen stellt sich dann oft heraus, dass hier jedoch noch die verbreitete Meinung zur digitalen Transformation ...
 
Trust is Precious
01.11.2017
by Simon Terry - One of the challenges is the modern economy and its new far-flung connectedness is that there can be a tendency to presume trust in relationships. We need to be clear that trust is a vital part of our commercial and social activities. The role of leaders is to help create, sustain and grow trust in their networks and communities. Trust Arrives on a Tortoise and Leaves on a Horse - Proverb I start with a high degree of trust in people. I always presume a positive intent and I am willing to be generous with my time and efforts. A recent ...
 
5-Star Ratings and Automatic Archiving for Content: Just Say No
01.11.2017
by Stan Garfield - Section 1: Content rating is different behind the firewall than it is on the Internet Users of intranets and knowledge management repositories often ask for content rating systems for 1-5 stars similar to the user ratings offered by sites such as Amazon.com. "Let's have content ratings like Amazon." That doesn't work well when not at scale. The number of people who actually rate things on Amazon isn't a very large number, but because there are so many people, it's large enough to matter. The scale of the Internet ...
 
4 Things Leaders Need To Close The Gap Between Aspiration And Innovation
01.11.2017
A recent McKinsey report found that while 84% of corporate executives think that innovation is key to achieving growth objectives, only 6% are satisfied with the innovation performance of their firm. That's quite a mismatch and it's hard to imagine that a success rate that low would be tolerated in any other business function. One reason for the paltry performance is that while other business areas, like marketing or finance, are considered to be core functions, innovation is often considered to be something that's "nice to have" rather than essential. ...