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Curated hints on Digital Transformation, Enterprise 2.0, Enterprise Social Networks, Social Intranets, Social Collaboration, Knowledge Management, HR 2.0, ... and all the rest
Dr.-Ing. Carsten Rose – Effective: 31.10.2017
Social Business Digest by caro - Archive 10/2017
 

Archive 10/2017

 

Six Ways to Treat Your Employees to a Successful ESN
31.10.2017
Employee communities offer the sweet promise of bringing your people together to help them connect on a more personal level and build relationships that create better collaboration and business outcomes. But, some employees feel like these new communication platforms are a bit too spooky for their taste. How do you get them to see the new collaboration tool as a treat, and not a trick? Here are some ideas to get you started, with a Halloween twist: Your community members may be suffering from change fatigue. Could your new tool be at the door of their ...
 
In Digital Transformation, The Art-of-the-Possible and Average Practice Are Diverging
31.10.2017
by Dion Hinchcliffe - I've long noticed an interesting phenomena when it comes to more fully digitizing our organizations. Namely, that it mostly looks like what other organizations have already been doing. Because we are all almost entirely still early pioneers in a brave new technologically-infused world, this shouldn't really come as a surprise. Since there are an almost infinite number of directions we could go, copying that which we see that works well just makes good sense. This herd mentality of digital actually has numerous causes: Proven best ...
 
5 Elements of Working Out Loud by @JohnStepper
31.10.2017
When I started this blog in 2006, I only thought of it as a repository of my own lessons as a new manager. Little did I know that this space will become one of the most important learning and sharing tools for me over years. The benefits of putting myself out there in a way that it helps others has been immense both intrinsically and extrinsically. I have evolved as a professional and human being writing this blog, sharing my work and getting plenty of constructive feedback and validation in return. Along the way, the topics I covered on this blog also ...
 
A Platform Is One Of Many Pillars
31.10.2017
Does it make sense to focus on a single platform when your members participate across many? Your platform is a utility, like a clubhouse, that your members will sometimes choose to visit. Like a clubhouse, people visit the platform because of a unique value it provides (privacy, intimacy, knowledge, fun activities, autonomy etc...). But if your community efforts end at the front door, you're not going to get many people reaching the front door. Why deliberately limit your hard work to a small percentage of your audience who visit your platform for a ...
 
Connecting Everywhere
31.10.2017
What is the limit of your community? Who is or isn't a part of it? Is the community only the active participants on your community platform? Is the community everyone who has registered on your platform? Is it anyone that ever visits your platform (registered or not)? Is it your customers (and only your customers)? Is it everyone who has expressed an interest in your business (customer or not)? Is it everyone that has expressed an interest in your field? I recommend having this discussion early, because it changes everything. p.s. One way to drive more ...
 
How do I write to increase community engagement?
31.10.2017
by Rachel Happe - I am lucky to work with some of the best community managers in the business and over the years, we've learned a lot together about how to encourage and inspire engagement. Interestingly, to get valuable engagement you need a focus on both the high-level community strategy and how that is translated into policies, governance, and guidelines but also maintain a micro-focus on the tone and construct of how you write. What I've noticed over the years is that perfection is the enemy of engagement - and that, more than anything, is difficult ...
 
Your Company Doesn't Need a Digital Strategy
31.10.2017
It seems that the whole business world is talking about digital transformation these days. Just look at the search trends for the term. But while more people are talking more about digital transformation, it's pretty clear that most are missing the point. As sexy as it is to speculate about new technologies such as AI, robots, and the internet of things (IoT), the focus on technology can steer the conversation in a dangerous direction. Because when it comes to digital transformation, digital is not the answer. Transformation is. Technology doesn't provide ...
 
Closing the Strategy-Execution Gap Means Focusing on What Employees Think, Not What They Do
31.10.2017
When you embark on a new strategic journey to sustain and grow your organization in an uncertain world, what do you prioritize? If you're like most of the leaders we know, you start with organizational structure and processes. This would be a mistake. In 2016 we asked 80 senior executives from 20 countries and 25 industries where they focus their attention throughout strategic execution. Their responses overwhelmingly prioritized redefining organizational structures, realigning decision authorities (governance), and reinventing processes. We then asked ...
 
WOL die Letzte. Ein Resümee.
30.10.2017
So, nun ist es also vorbei. Wir wussten ja, das es kommt. Schon als in Woche 8 die Aufgabe kam, man solle sich mit einem Freund ausserhalb des WOL Circles über die eigenen Fortschritte austauschen, meinte eines unserer Circle Mitglieder erschrocken: Wir sollen uns auf das Danach vorbereiten! Und nun sind wir also definitiv in Woche 12 angelangt. Rund 5 Monate hatten wir uns Zeit gelassen, und das war auch gut so. Ein Resume zu machen, ist gar nicht so einfach. Denn WOL wirkt auf vielen Ebenen, und manche werden einem erst nach einer ganzen Weile bewusst. ...
 
Enterprise Business Collaboration 2017: We understand Why, now we need to understand How
30.10.2017
See you at the Pool The Enterprise Business Collaboration conference (EBC for short) took place this year September 18-19 at Stadtbad Oderberger in Berlin - that's right - attendees sat directly above a swimming pool (Stadtbad means Public Swimming Hall in German). The swimming hall originally opened in 1902 and has since been renovated to include a retractable floor above the pool, so conferences and other events can take place in the grand hall. The location suited the theme of changing technology in age old businesses. Social Collaboration Past, Present ...
 
Seven analytics reports to drive social collaboration
30.10.2017
Over the course of the last few years, the enthusiasm for enterprise social platforms has continued to surge as organisations recognise the potential for increasing productivity and engagement. However, many organisations are still lagging in terms of mass adoption. How can enterprises inspire engagement with social platforms to make sure their goals come to fruition? One course of action enterprises can take is to closely monitor usage levels in the platform, using this to guide further steps to inspire and invoke productive change. Organisations need ...
 
4 Questions to Ask Before You Send In the Chatbots
30.10.2017
The customer experience model of today looks different than it did even five years ago, yet certain pillars of customer experience remain. With the introduction of any new tool for customer engagement, you must strive to make experiences more personal, available and efficient. Many organizations today struggle to implement new technology, while maintaining that human touch we all yearn for when dealing with organizations. To face this head-on, companies need to remember that innovations in technology should always augment the overall human element - ...
 
Blogging Statistics and Trends: The 2017 Survey of 1000+ Bloggers
30.10.2017
It started with a simple question: How long does it take to write a blog post? To find the answer, we reached out to 1000 bloggers. We asked a few other questions at the same time, and the responses gave us insight into the business of blogging. Each year since, we've repeated this research. Over time, the data tells the story of a changing industry. Welcome to the 4th Annual Blogger Survey. A multi-year survey is the only way to discover these blogging statistics and trends. Each year, we have new questions, more data, and a few unexpected insights ...
 
Here's How You Know Your Industry Is About To Be Disrupted
30.10.2017
On a recent episode of Last Week Tonight, John Oliver pointed out the dangers of corporate consolidation. In a variety of industries today, ranging from airlines to healthcare to even buying a coffin for a funeral, a handful of major players dominate, which allows them to raise prices and restrict consumer choice. Anybody who has flown on an airplane in recent years knows what he's talking about. The once reeling industry now charges more and delivers less, but is reaping record profits, despite its horrific service. As Oliver pointed out, United posted ...
 
Rückenwind bei Daimler - Auf dem Weg in die vernetzte Organisation
27.10.2017
von Alexander Kluge - Großes Helau in einer Halle irgendwo in Ludwigsburg. Daimler, ohnehin schon unterwegs in agiler Mission, arbeitet an der nicht nur digitalen Transformation. Toolset, Mindset, Skillset. Das Toolset mit dem neuen Enterprise Social Network steht kurz vor dem Rollout und das Projektteam hat 400 Mitstreiter, Botschafter, Multiplikatoren versammelt, um darauf vorzubereiten. Es geht daher heute viel um Mindset, Einstellungen, kultureller Wandel, Kollaboration und Vernetzung beginnt zwischen den Ohren. Man spürt förmlich die Energie, das ...
 
Benchmarking social business and collaboration tools
27.10.2017
Putting in place a complete social business strategy requires more than publishing social media guidelines for employees. CIOs need to rethink the enterprise as a social ecosystem. Although document and social collaboration tools are widely deployed for desktop environments - though not necessarily widely adopted - the ability to collaborate on mobile devices is absent for the majority of organisations. As mobile devices and smartphones become an important vehicle for communications, companies must extend collaboration services to the mobile app world. ...
 
Inclusion, Engagement, Collaboration -- An Inconvenient Truth?
27.10.2017
Much talk is generated about the value that the behaviors of inclusion, engagement and collaboration bring to organizations but we only need to dig a bit deeper to see what the evidence is for how these behaviors are practiced by those who do the talking. Before we do this it is necessary to understand, what inclusion, engagement and collaboration mean? And, if practiced, examine whether these activities make a difference to organizations and employees well being? I'll begin by offering a simple explanation of what I believe these terms mean. For me ...
 
Maximizing the Employee Experience in a Digital Workspace
27.10.2017
Assuring Your Employees are Engaged and Motivated The traditional career make-up of commuting to an office building, sitting at a desk, punching a timecard, and working a 9-5 schedule is a thing of the past. The modern world has placed increased demands on employees and businesses creating a desire for a job with freedom and mobility. Companies have outgrown workspaces, overhead has become expensive, and in response, workplace cultures are shifting to attract the most talented employees. Fortunately, technology has created the ability for companies to ...
 
Is It Time To Say Goodbye To Email?
27.10.2017
Your email inbox might seem crowded, but consider this: There are more than 1 billion business email accounts around the world, with an estimated 100-plus billion work-related emails sent every day. With such prevalent use, email is a ubiquitous part of office and work life. So why are so many people questioning its value and asking what the future holds for email? As the workplace environment evolves, especially with new technology arriving almost daily, it makes sense that email would get the brunt of the change. But is email going to die? Not quite. ...
 
The keys to a successful remote work strategy
27.10.2017
Getting remote work right is tough. But with a mission-driven approach and effective technology, a productive remote work strategy can really pay off. Remote work can be a win-win opportunity for employers and employees alike. The benefits to your employee engagement, retention and morale, as well as your ability to expand your talent pool and attract and hire stronger candidates, are all well known. But remote work offers unique challenges that companies must address to make the most of their remote work strategies. Maintaining a sense of connection ...
 
Vernetzung ist keine Frage des Werkzeugs
26.10.2017
von Peter Diekmann - Ein Nachklapp zum IOM-Summit 2017 und dem laaangen Weg zum digitalen Arbeiten, der auch analog beschritten werden muss. Es ändert sich was im Organisationsdenken. Der digitale Wandel kommt bei immer mehr Managern auch im Kopf an. Und wir reden viel mehr über Kultur und Führung als über Technik und Tools. Filter-Blasen-Optimismus? Nein. Der IOM-Summit 2017 ist nur ein Grund, warum ich so vermessen optimistisch bin. Aber ein wichtiger. Noch bis vor zwei Jahren fand ich mich auf Veranstaltungen zum Thema Enterprise 2.0/Social Intranet/Digital ...
 
What Managers Need to Know About Social Tools
26.10.2017
Workplaces have adopted internal social tools -- think stand-alone technologies such as Slack, Yammer, and Chatter, or embedded applications such as Microsoft Teams and JIRA -- at a staggering rate. In an ambitious study of 4,200 companies, conducted by the McKinsey Global Institute, 72% reported using them to facilitate employee communication. That figure grabbed our attention, so we asked leaders of both large and small organizations for more insight into why they were turning to social tools and platforms. They said things like "Other companies are, ...
 
An Introvert's Guide to Growing a Private Online Community
26.10.2017
Several years ago, ASAE's keynote presentation was by Susan Cain, author of Quiet: The Power of Introverts in a World that Can't Stop Talking. Her talk - and her book - changed my world. While society applauds the gregariousness of extroverts and those who can "work a room," Susan Cain clearly explains what introverts bring to the table. What is particularly amazing is how she sees introverts thriving in social media. Because introverts can, in fact, be some of the most successful social media and online community managers, all despite their tendency ...
 
Knowledge Base Articles: no-brainer Communities content
26.10.2017
Most Brands have experts (often in Support, and/or Engineering) spending time writing Knowledge Articles that will help Customers to move forward on the products they use, addressing very specific topics that are not documented. Traditionally, access to KB is very restricted (managed in a system of control, gated). But modern Support teams understand that shift left is the way to go, and that many of these Articles (not all, we'll see why later) should also be easily found when searching on Google. Modern Support teams interact on systems of engagements, ...
 
Five key approaches for managing change
26.10.2017
Intranets, digital workplaces and collaboration projects involve new ways of working. Moreover, it is rarely mandatory to use these platforms, so it requires effort and activity to get employees to buy into their use and then actually use them. Therefore change management must be a component of any intranet or digital workplace project, particularly if it involves collaboration and social tools. In recent years more attention has been given to change management efforts by intranet and digital workplace teams. Not only is there a greater perception of ...
 
Die Misere von NewWork - Neu heißt nicht machen
25.10.2017
von Sebastian Thielke - Puh, da sind wir wieder. Die schöne Welt der Schlagwörter und guten Ratschläge. Ich komme gerade mit dem Kopf aus dem recht alten Artikel des Handelsblatts: "Neue Arbeitswelt? Fehlanzeige!" Was da nicht alles passiert. Da werden mal alle Begrifflichkeiten so richtig in einem wundervollen Feuerwerk unter die Leser gebracht. Und was bringt es außer dem kurzem Licht am Firmament? Richtig Brände. Brände und seltsame Einschätzungen, die auch wirklich gar nichts bewirken, außer, die Verwirrung zu schüren, die schon da ist. Doch der ...
 
Frontline Workers Still Point the Way Forward for the Digital Workplace
25.10.2017
It was 2001 and I'd picked a terrible time to pivot my firm, Step Two, from being a software development company to a pure-play consultancy. It was just after the dot-com crash and work was thin. That year, our first and only new client was John Hunter Hospital, located two hours north of Sydney. The hospital was part of the public hospital district, which encompassed 15,000 staff across three major hospitals and a pile of other smaller locations. They had an intranet that they'd been managing as flat HTML, and it actually wasn't bad. To this day, it ...
 
Workplace Chatbots: Too Little, Too Soon?
25.10.2017
"The reaction to ELIZA showed me the enormously exaggerated attributions an audience is capable of making to a technology it does not understand" -- MIT professor emiritus Joseph Weizenbaum on the first chatbot created in 1964 Workplace chatbots promise to lighten employees' repetitive tasks and tackle information overload, as Andrew Pope and Chris McGrath have recently argued. I have advocated that the digital workplace should more closely resemble a workplace concierge and would be delighted if chatbots could deliver this vision. We also are seeing ...
 
Community Hiring Is Not Keeping Up
25.10.2017
by Rachel Happe - Community management skills are increasingly required for all management roles. That has not resulted in a corresponding increase in community hiring. Communities Are Now Strategic Executives finally see communities as intriguing options for solving their organization's hairiest issues - from streamlining the customer and employee experience to increasing market relevancy, spurring innovation, and transforming culture for a digital era. Community approaches are now applied to more use cases across organizations, resulting in a strategic ...
 
Corporate innovation -- the next chapter of digital transformation
25.10.2017
Digital transformation and corporate innovation are two of the biggest trends in business modernization today. For the last several years, I've dedicated research to each subject separately to track their progress. In 2017, I conducted a global survey where I merged these research streams into my annual "State of Digital Transformation" series. The goal was to learn how businesses were integrating innovation into digital transformation roadmaps. Innovation, beyond traditional R&D, is in fact, becoming a corporate mandate within advanced organizations. ...
 
How to create an agile organization
25.10.2017
Transforming companies to achieve organizational agility is in its early days but already yielding positive returns. While the paths can vary, survey findings suggest how to start. Rapid changes in competition, demand, technology, and regulations have made it more important than ever for organizations to be able to respond and adapt quickly. But according to a recent McKinsey Global Survey, organizational agility -- the ability to quickly reconfigure strategy, structure, processes, people, and technology toward value-creating and value-protecting opportunities ...
 
Henry Mintzberg: Transformation from the Top? How about Engagement on the Ground?
25.10.2017
But where to begin? That's easy: at the "top". Where else when there's such pressure. Besides, any chief who has been to a business school or reads the business press knows that it's all about leadership: the boss who does the thinking that drives everyone else. Louis XIV said "L'état, c'est moi!" Today's corporate CEO says "The enterprise, that's me!" John Kotter has written the widespread word on transformation, at the Harvard Business School, where so many of the cases are about the chief. Here is the Kotter model, in eight steps. Establish a sense ...
 
Digitale Kompetenz unentbehrlich, aber Weiterbildung mangelhaft: Welche Fähigkeiten benötigen wir in Zukunft?
24.10.2017
Wenn sie auch nur langsam voranschreitet, so sind wir uns alle einig: auch deutsche Unternehmen müssen sich der digitalen Transformation aktiv annehmen. Das Problem: während neue Technologien eingeführt werden, mangelt es bis hinauf in die obersten Chefetagen an digitalen Fähigkeiten. Unternehmen fangen jedoch langsam an zu verstehen, dass Digitale Kompetenz kein Nice-to-Have ist, sondern zu den Kernkompetenzen eines jeden einzelnen Mitarbeiters gehört. Wer den digitalen Wandel nicht verpassen will, muss in die Aus- und Weiterbildung von Digitalthemen ...
 
Cities and the future of work
24.10.2017
by Harold Jarche - Note: This post is based on several earlier ones. These have been edited and synthesized to a single composition in advance of my sessions in Helsinki on 3 November 2017 with The National Foresight Network and the Prime Minister's Office where we will discuss the transformation of work and its consequences. This post looks at the roles of cities, and city regions, in a network society. Tribes & Networks Cities: Nodes in a Network Society An Aggressively Engaged Citizenry Cities & Creativity Gamers Artists Employing Network ...
 
As Digital Workplaces Expand, Intranets Sit at the Center
24.10.2017
Intranets get a mixed rep in today's digital workplace. They've been around, under one guise or another, since the explosion of the internet in the late 1980s: and in a fast-paced, continually innovating tech market, that longevity is often seen as a bad thing. If you've got one, you probably know it's value. If you don't, they might call up visions of old-school private internal networks, a dumping ground for outdated policies, HR notices and the staff newsletter no one reads. But today's intranet is near-unrecognizable compared to its predecessor. ...
 
Digital Workplace Maturity Benchmark Insights
24.10.2017
We have now completed 10 Digital Workplace Maturity evaluations as benchmarks and the insights are fascinating. If you haven't come across our Digital Workplace Maturity Model, it is a high-level view of an organization's digital working environment. We look at the tools and capabilities provided to employees, how organizations are bringing these tools together coherently, and the practices involved in planning, operating and rolling out these services. As it is a maturity model, we assume that there are different sorts of practices and behaviours involved ...
 
The Most Valuable Tips Target Beginners
24.10.2017
In a short spell, Karen posted 12 short tips in the Adobe Photoshop Beginners community. Every tip was targeted at beginners. Each post contained a few short paragraphs and links to further videos and resources. These tips have received 200,000+ views in the past few years. Two points here about turning your members into ALLIES... It's far harder to get members to contribute expertise targeted at the beginner level than expert level. Yet you'll have far more beginners than experts. Have you answered and featured the best beginner-level advice from your ...
 
7 Principles of Good Change Management
24.10.2017
Some-one asked me the other day what I thought were the principles of good change management based on the work I had done. I've been really fortunate to work with a lot of good companies that do change well, and in reflecting on why those changes worked well these were the 7 principles that came to mind! I'd be most curious to hear yours... do share in the comments. Principle 1: Co-create where you can Principle 2: Take the blinkers off Principle 3: Resource for success Principle 4: Communicate what's known, what's not known and when you expect to know ...
 
Good Leaders Are Good Learners
24.10.2017
Although organizations spend more than $24 billion annually on leadership development, many leaders who have attended leadership programs struggle to implement what they've learned. It's not because the programs are bad but because leadership is best learned from experience. Still, simply being an experienced leader doesn't elevate a person's skills. Like most of us, leaders often go through their experiences somewhat mindlessly, accomplishing tasks but learning little about themselves and their impact. Our research on leadership development shows that ...
 
Führungskräftekommunikation: Mit dem Intranet die Leitwölfe unterstützen
23.10.2017
von Oliver Chaudhuri - Wie ist es um das Mediennutzungsverhalten von Entscheidern und Managern bestellt? Die neue Studie "Thought leadership disrupted" von Hill & Knowlton Strategies kommt zu eindeutigen Ergebnissen: Fast zwei Drittel (60 %) der befragten Führungskräfte fühlen sich von der Masse an Informationen überfordert Mehr als die Hälfte fühlt sich vom unablässigen Fluss an Inhalten gestresst und belästigt Als Konsequenz geben drei Viertel (75 %) der Top-Manager an, ihre externen Informationsquellen viel sorgfältiger auszuwählen und beispielsweise ...
 
"Working Out Loud als Lern- und Arbeitsansatz für die Digitale Transformation"
23.10.2017
Ich freue mich sehr, dass in der September-Ausgabe der Zeitschrift HR RoundTable NEWS einen Beitrag zum Thema "Working Out Loud als Lern- und Arbeitsansatz für die Digitale Transformation" schreiben durfte. Darin geht es um die folgenden Aspekte: Was genau verbirgt sich hinter "Working Out Loud"? Welche Vorteile bietet WOL für Sie persönlich und Ihr Unternehmen? Wie kann ich WOL in der Praxis konkret umsetzen? ...
 
It's time to bring curiosity back to work
23.10.2017
When you do the same things over and over, work starts to become routine. You go to the same meetings, review the same numbers, and email the same people. You learn your job so well you barely have to think about it. The spark goes away, and your creative energy fizzles. The problem? You've lost your sense of curiosity. Fortunately, research shows that simply being more curious can have a tremendous effect on your career -- improving your performance and enhancing your workplace relationships. Here's why experts say curiosity leads to results -- and ...
 
Intranets Juggle Multiple Roles in Digital Workplace Strategies
23.10.2017
Intranets long ago shed their reputation as a mere document repository. Instead, they now satisfy employees craving for a centralized communication tool that offers both an information portal and ways to collaborate with others at your company. Today's intranet is a virtual location that conveys corporate culture as well as offers employee news and services. Your company may already have virtual water coolers that offer slick, polished internal services to some workers, but don't forget where your intranet fits within your larger digital workplace. Wherever ...
 
Empowering Employees to Drive Enterprise Technology Adoption
23.10.2017
Even though technology innovation has grown exponentially since the start of the century, worker productivity rates don't seem to be rising in proportion. A lack of technology adoption and poor user engagement seems to be part of the problem. In fact, a Gallup study showed that 32 percent of employees in the US are engaged, while worldwide, only 13 percent are engaged. About 76 percent of employees recognize that technology impacts the way they work, yet less than half of them feel that IT decision makers have considered their opinions when selecting ...
 
Strategy, not Technology, Drives Digital Transformation
23.10.2017
Becoming a Digitally Mature Enterprise. Digital success isn't all about technology: The 2015 Digital Business Global Executive Study and Research Project by MIT Sloan Management Review and Deloitte identifies strategy as the key driver in the digital arena. Companies that avoid risk-taking are unlikely to thrive and likely to lose talent, as employees across all age groups want to work for businesses committed to digital progress. The report is online and in PDF form, with a Digital Business Interactive Tool to explore the data set. MIT Sloan Management ...
 
In the Fight Against Poverty, Work Is Our Most Powerful Weapon
23.10.2017
Fourteen years ago, I left suburban Los Angeles to teach English in rural Ghana. I'd expected, like so many young people with bleeding hearts and big dreams, to make a difference by donating my time as a schoolteacher for six months. Upon arrival in the village, I was shocked to discover that my students, avid listeners of Voice of America and BBC radio, already spoke English quite well, and some could speak to me about President Clinton's state visit to Africa. These were blind or partially sighted kids from families earning less than $3 a day. How ...
 
Wandel im Arbeitsablauf
20.10.2017
So lässt sich die tägliche Arbeit auch ohne E-Mail und File Server organisieren. Sie stellt für alle Projektbeteiligten stets eine große Herausforderung dar: Die "Revitalisierung" oder Neueinführung von Intranet-Plattformen. Gerade in Unternehmen, in denen bisher kein zentraler Kanal für die Kommunikation und Zusammenarbeit existierte, geht es während der Analysephase eines Intranet-Projektes nicht nur um Ziele, Architekturen, funktionale Anforderungen oder technische Rahmenbedingungen. Vielmehr gilt es auch tägliche Arbeitsabläufe zu untersuchen und ...
 
The 'power of one' information hub in a connected digital workplace
20.10.2017
Over 18,000 members of staff have embraced Ochsner's new intranet as the central hub of information. The large healthcare organisation crafted a personalised digital workplace to better engage and communicate with their employees, and support better decision making. Expecting high levels of engagement can lead to disappointment, but Jennifer Bollinger, Vice President of Corporate Communications and Public Relations for Ochsner Health System, is ambitious and results focused. Bollinger has worked resolutely to revamp Ochsner's approach to employee ...
 
Features of enterprise social networks that will strengthen employee engagement
20.10.2017
Enterprise Social Networks have been announced as one of the major trends in internal communications for 2017. What are the benefits of social features available in intranets? It comes as no surprise that social media are used by almost everyone these days. According to Social Media Today, an average person spends almost two hours every day watching videos on YouTube, scrolling Facebook timelines, reading new tweets or sharing photographs and short clips via Snapchat. It is generally thought that social media distract workers during the office hours. ...
 
Same Ol', Same Ol'
20.10.2017
I read an article recently about how to improve "engagement" in Facebook's enterprise social platform Workplace. It was rich with approaches one could use and referenced the idea that in Workplace you need strong "group leaders". There was nothing wrong with the post and frankly it had decent value but honestly there was NOTHING new here either. Seriously, this post could have been written in 2011 about Yammer or in 2013, swapping the tool Jive into the title. These tips and approaches are still being touted and yet we still hear that 80+ ESN efforts ...
 
4 Internal Communication Trends to Take Advantage of Right Now
20.10.2017
Technology continues to change almost every aspect of the business world, including companies' internal communication systems and processes. With so many obligations and responsibilities, it's important that businesses carefully consider what they're saying and how they're saying it to their internal workforce. Far too often, companies push the value of integrating effective communication into their company culture to the bottom of their priority list. However, smart communication executives who recognize the value of their employees in the success of ...
 
How HR Can Develop a New Generation of Blue-Collar Employees
20.10.2017
By the end of the recession, the U.S. labor market had shed 8.7 million jobs. In the nine years since, the economy has recovered all of those lost jobs. But even with an unemployment rate last month of just 4.4 percent, not everyone is celebrating. "This is an unbelievably fragile, shallow economy. Government economists say we're at full employment, but labor participation rates are low," said Fred Goff, CEO of Jobcase, a Boston tech company that provides a networking platform targeted to blue-collar occupations. "We have dumbed down the definition ...
 
2018: The Year Of Enterprise DevOps
20.10.2017
Earlier in the year, we declared 2017 to be the year of DevOps and I am pleased to say, "we were right!!" With our data confirming that 50% of organizations are implementing DevOps, DevOps has reached "Escape Velocity". The questions and discussions with clients have shifted from "What is DevOps?" to "How do I implement at scale?". As we are near the end of 2017, the number of inquiries are increasingly focused on how &O organizations will be successful given the pressure of accelerated delivery of applications and services - without additional headcount. ...
 
Das Arbeits-Leben ist kein "business as usual" mehr
19.10.2017
von Guido Bosbach - Leben ist Veränderung. Manchmal stetig, manchmal mit deutlichen Brüchen, und doch bis zum Ende immer kontinuierlich. Jeder Tag, zuweilen jede Stunde, ist Teil des Weges, der zu einem sich ebenso marginal und manchmal signifikant verändernden Ziel führt. Wie vorbereitet, befähigt und willens wir dabei sind, diesen Weg zu gehen hängt von vielen Faktoren ab. Was auf der persönlichen Ebene oftmals eine schwierige, angsteinflößende Entscheidung ist, wirkt auf organisationaler Ebene zugleich leichter, wie auch noch bedrohlicher. Sie ist ...
 
The Magical Collaborative Workplace of the Future May be Farther Off Than You Think
19.10.2017
Wasteful meetings and excessive emails are the top hurdles for today's workers, according to Workfront's latest research, The State of Enterprise Work Report. That's as much of a newsflash as saying today's political environment is a little testy. The research does, however, show that today's enterprise knowledge worker is quite optimistic about the future of work. See "A Trip to The Office of The Future With Brian Fanzo" for insight into what the future workplace will be like. Seems that in five years, the workforce will be a magical land of rainbows ...
 
How To Ace Digital Transformation Through IT Design
19.10.2017
A funny thing has happened on the way to the digital revolution. The process of getting there has turned out to be complex, risky and expensive. Nobody is arguing about the need to go digital. In today's competitive marketplace, digital transformation has become a requirement, not an option. The problem is not the destination; it's the journey. To become fully digital, enterprises have to dramatically increase the scope, scale and speed of their IT -- all while staying in sync with the evolving needs of the business. To cope with these challenges, chief ...
 
Stop Holding Meetings That Don't Matter
19.10.2017
Most managers spend about 35% to 50% of their time in meetings. And most team members report it is a waste of time. This is because they are meetings that don't matter to anyone other than the team leader. Although it is not clearly stated, the purpose of most meetings is to share information, primarily with the team leader. Here's what usually happens: one at a time each person reports what is happening in his or her area. The team leader asks some questions, but there is little real discussion among the team. You don't need a team meeting to share ...
 
Why You Can Focus in a Coffee Shop but Not in Your Open Office
19.10.2017
A few years ago, during a media interview for one of my books, my interviewer said something I still ponder often. Ranting about the level of distraction in his open office, he said, "That's why I have a membership at the coworking space across the street -- so I can focus." While I fully support the backlash against open offices, the comment struck me as odd. After all, coworking spaces also typically use an open office layout. But I recently came across a series of studies examining the effect of sound on the brain that reveals why his strategy works. ...
 
Die unterschätzte Macht der Vernetzung
18.10.2017
In vielen Organisationen gibt es inzwischen ein Enterprise Social Network (ESN). Weil man das jetzt eben so macht und weil gerade die jüngeren Mitarbeiter mit Social Media aufgewachsen sind und auch bei der Arbeit wie auf Facebook und Twitter kommunizieren wollen. Die wenigsten Mitarbeiter und noch weniger Manager aber haben verstanden, welche Machtverschiebung und welches kreative Potential in der Vernetzung steckt. Prof. Dr. Peter Kruse analysierte in seiner Rede am 3. Juli 2010 vor der Enquete-Kommission Internet und digitale Gesellschaft des deutschen ...
 
Enterprise collaboration is all about change management
18.10.2017
Collaboration and social tools offer radically better ways of working. They can bring together groups of staff who are scattered across the globe, as well as helping teams accelerate the delivery of their projects. New tools can break down silos, and share knowledge at every level of the business. To get the most out of these new capabilities, staff must work differently. But: if new working practices are required, why do organisations simply launch new tools and expect staff to suddenly work differently? The changes needed to working practices are both ...
 
How to Make Lone Wolves Part of Your Digital Workplace Pack
18.10.2017
Digital workplaces give employees the freedom to roam and work freely, which can, in turn, strengthen the company. A study published by the Digital Workplace Group, for example, indicates that the increased mobility afforded by digital workplaces aids the efficiency, innovation and engagement levels of front-line workers. While the benefits are clear, a common problem also lurks beneath the surface of many digital workplaces which can be easy to miss under the veneer of engaged, empowered workers. Lone Wolf Syndrome The Importance of Human Touch in a ...
 
Neutralize Internal Politics in Digital Initiatives
18.10.2017
What holds many companies back from making progress in digital initiatives has little to do with technology -- and a lot to do with human nature. [...] The challenges of progressing toward digital maturity are often more human than technological -- and as many examples illustrate, internal politics is a major one. Political struggles for control and decision-making often result in blocking or slowing down progress by causing business or operational difficulties for the organization. Since 2006, I have conducted annual research with approximately 300 ...
 
Crisis, what crisis? The truth about trust
18.10.2017
We hear constant noise from politicians, business leaders and the media about the so-called "crisis of trust". Where does the truth lie? Robert Phillips, author of Trust Me, PR is Dead and co-founder of Jericho Chambers, argues that the crisis of trust is lazily used as a proxy to mask a more profound crisis of leadership and purpose. Robert explores the genesis and symptoms of the current condition - the weakening relevance of 20th century institutions; wilful blindness to the injustices of globalisation; and the failing obsession with celebrating shareholder ...
 
"Digital Channels" or Work Tools?
17.10.2017
At my last job, when I started introducing the comms team to our new enterprise social network (ESN), I asked a simple question: Is our enterprise social network a "digital channel" or a work tool? Most comms teams I speak to see it as a the former. It's a shame because it greatly limits what an ESN can enable an organization to achieve. It's also surprising because ESNs are no longer new, disruptive tech tools -- in fact, like Workplace by Facebook and Yammer, they are quite mature. An ESN is a tool to get work done. To get work done, employees need ...
 
3 Reasons Companies Must Evolve Their Workplace Communications
17.10.2017
Our very own Robyn Hannah recently had the pleasure of chatting with Michael Brito, Head of US Digital at LEWIS Global Communications, to explore the future of workforce communications and what companies need to do to keep up. During the live webinar, they covered everything from the problems facing today's global enterprises to how companies balance technology advancements with authenticity. The rapid evolution of technology has not only changed the way we communicate in our everyday lives but is also shaping workforce communication at-large. If companies ...
 
Using a Network Map to Break Down Silos & Prompt Innovation in R&D
17.10.2017
Here's an interesting story about how network insights can jumpstart stalled innovation efforts. A large consumer products organization used organizational network analysis to examine networking between two technical domains within an R&D unit. Eager to prompt innovation between the two groups of scientists, the company organized ideation sessions to prompt innovation. It didn't work. Sure, interesting ideas came up. Expertise was shared. A dialogue had begun. But without the network analysis information in hand, the managers had fallen into ...
 
BNY Mellon's Digital Workplace of the Year 2017 - why it won
17.10.2017
Strong performance across all the award criteria made BNY Mellon's digital workplace a clear winner in the 2017 Awards, announced in June. It was hard to fault either the ambitious, business-focused strategy or the accompanying robust governance framework with its clear roles, groups and responsibilities. BNY Mellon's approach to user engagement also made an impression, with a range of approaches employed to ensure the user voice is at the heart of digital workplace developments. DWG CEO Paul Miller commented after presenting the award to the team in ...
 
6 Essential Aspects of Workplace Culture
17.10.2017
For the second year running, Salesforce was the number one ranked company for "The Best Places to Work in 2017". I believe that the main reason our company is recognized for being a 'best place to work' is our Ohana culture. I was a Salesforce customer for twelve years before I decided to join the company. During those years as a customer, I could feel the culture and I was incredibly inspired by it. The Salesforce Ohana is a deep-seated support system we nurture inside our company. So what is culture? And why are there so many varying definitions of ...
 
How to integrate an online community into an organization
17.10.2017
Unfortunately, too many existing online communities fail to integrate in the organization facilitating them. It will come as no surprise that these networks lead a rather dormant existence. To allow a community to reach its full potential it is essential that it is thoroughly embedded in the organization. Only then will there be anything at stake for both the community participants and the employees of the organization. But what is the best way of doing this? Start internally Community management Management The role of managers Positioning Organizational ...
 
Dear CEO
17.10.2017
by Dan Pontefract - Dear CEO, Now more than ever in our history we need you to lead. Frankly, with all due respect, what you have been serving up as "leadership" since the 1970's has not been good enough. There have been some bona fide exceptions--Marc Benioff, Ursula Burns, Oprah Winfrey and Nick Meriggioli come to mind--but much of the leadership emanating from CEOs has been less than stellar. It is time to hit the reset button. Let us first start with the facts and conclude with several reflections for change. First, ask yourself if your employees--the ...
 
Successful Digital Transformation Requires a Culture that Empowers Change Agents
16.10.2017
Today's enterprise companies are jumping all in with digital transformation. They are excited about integrating internet of things sensors with big data solutions combined with artificial intelligence leveraging augmented and virtual realities. These technologies and change are very inspiring for the future of work, but these are also the same enterprise companies that have struggled to migrate to the cloud, integrate collaborative social business solutions or embrace a future of work that isn't just having a BYOD policy. Enterprise Change Requires Leadership ...
 
A new day requires new ways: designing "Digital Change" for effective transformation
16.10.2017
The tectonic plates of business and technology are shifting. In our anytime, anywhere world, the rate of change business leaders face is advancing in the blink of an eye. Today's business norm is to optimize disruptive innovations powered by a digital revolution. The digitization of work and talent is driving a need for new approaches to managing business change. Traditional change management approaches no longer apply to organizations seeking to undertake necessary, major transformation and reinvention. Effective transformation in our environment today ...
 
Distributing power for the network era
16.10.2017
by Harold Jarche - A certain amount of command and control, exercised through a hierarchy is often necessary to get work done. I suggest temporary, negotiated hierarchies so that teams can form and re-form depending on what needs to be done. Reorganization can be inherent in the enterprise structure and not a cataclysmic event that happens only when management systems fail. We are in the early stages of an emerging era where network modes of organization dominate over institutions and markets. Networks naturally route around hierarchy. Networks also ...
 
We need more digital leaders
16.10.2017
When we visit a client, we always hope that management will fully embrace online networks. Making a success of a social intranet or online community is so much easier when a director is fully on board and acts as a digital leader who leads by example and does not throw in the towel at the first sign of resistance. But what exactly is a digital leader, and what is it that they do? Successfully implementing a social intranet or other online network requires the support of the formal leaders from the organization. If they are not encouraging, a network ...
 
Online collaboration, cooperation and networks: what are the differences?
16.10.2017
Looking at an online community like Wikipedia from the outside, it might seem like a tightly organized group of millions of people working toward the same goal. But look more closely, and you'll see all kinds of members working on a wide range of activities, with varying motivations. Collaborations, various networks, cooperations and coordinated activities run in parallel. For good community management it is essential to understand the differences between them. Online network Online cooperation Online collaboration What does this mean for community management? ...
 
The Best Lurkers An Online Community Can Have
16.10.2017
Don't waste your limited time trying to convert lurkers into regulars. It's an uphill struggle and most lurkers are already as active as they're ever going to be. Instead, turn your lurkers into the best lurkers they can be. Don't try to create new behaviors, shift existing habits instead. What is the most valuable thing your lurker can read, watch, see, like, or share? If your community goal is to increase customer retention, make sure lurkers are reading the top 3 tips shared in the community each month. If your community goal is to generate leads, ...
 
Community Analytics journey: how metrics need to serve Business
16.10.2017
by Matt Laurenceau - Below is my journey on Communities Analytics. I initially started Community Engagement (as a practitioner) because I felt the value in my guts. I moved to metrics later on, in order to make strategic progress (as a Community Manager). When moving to Community Strategy role, I stepped back on Analytics, improving wisdom. I'm sure my journey is not over, but I learnt enough to be able to share with you in this post. Hope is not a Strategy Strategizing is about designing a credible (inspiring?) plan, and showing progress. Simply put, ...
 
You Can't Change Fundamental Behaviors Without Changing Fundamental Beliefs
16.10.2017
In 2006, Blockbuster Video launched Total Access, a service that allowed its customers to rent videos online and return them to stores. The strategy was an immediate hit with customers and before long its online unit was making big gains against Netflix. It seemed that the video giant had finally cracked to code to renting videos on the Internet. Alas, it was not to be. Investors balked at the cost of the new plan, while franchisees feared that online rentals would make them obsolete. In 2007, the company's CEO, John Antioco, was fired and the online ...
 
Digitale Transformation bei Telekommunikationsanbietern: Mit dem Enterprise Social Network zum Erfolg
13.10.2017
Wie Sie von einem Enterprise Social Network (ESN) profitieren und wie die Einführung gelingt. Alle Erfolgsfaktoren der digitalen Business-Transformation zu beachten, ist für Unternehmen nicht immer einfach. Nicht alle Bereiche, die davon betroffen sind, werden bedacht. Manche werden schlichtweg vergessen. Werden im Rahmen der Digital-Business-Transformation neue digitale Geschäftsmodelle umgesetzt, ist natürlich zunächst die Außenwirkung davon betroffen. Intern beschäftigt man sich vorrangig mit den unterstützenden IT-Systemen und den dazugehörigen Prozessen, ...
 
Getting ready for the future of work
13.10.2017
Artificial intelligence is poised to disrupt the workplace. What will the company of the future look like -- and how will people keep up? Work is changing. Digital communications have made remote work commonplace. The gig economy is growing. And advances in artificial intelligence (AI) and robotics could upend the conventional workplace. According to the McKinsey Global Institute, at least 30 percent of the activities associated with the majority of occupations in the United States could be automated -- including knowledge tasks previously thought immune. ...
 
8 Ways to Work Smarter and Improve Productivity
13.10.2017
Get more done without working more hours. We all have the same amount of time in a day, and there is no way to get more of it. It doesn't matter how successful or wealthy one is - we are all capped at 24 hours per day. We have to subtract some for sleeping, eating, commuting and just living day-to-day lives - the time left for entrepreneurial tasks is rarely enough. But, there is a way to maximize that time, and it involves working smarter - not harder. Use the eight tips below and you will get more done in a shorter period of time. Make sure you ...
 
Will Intranets Disappear With the Rise of the Bots?
13.10.2017
The intranet has long given us an access point to tools, content and people, proudly standing as the centerpiece of an organization's internal functions. Yet this position as the go-to place for employees has become increasingly tenuous. Enterprise social networks are taking away much of the intranet's place as the starting point, and now bots are becoming the threat de jour. Early intranets focused on providing essential content and little else. And for some workplaces today, that is still the case. However, this is changing, and it's ...
 
The Bigger Payoff When Members Disclose Their Emotions
13.10.2017
People tend to respond to discussions to increase their status or to help others. But helping others is most effective when we change their emotional state. Which of these two kinds of discussions are you most likely to prioritize and respond to? Discussion 1: "My iPhone won't turn on. I've tried charging it but it's not working. Any ideas?" Discussion 2: "Argh, can someone help! I've spent the last few hours trying to charge my iPhone and it's driving me insane. I'm scared I need to replace it and I don't have the money". The payoff for answering the ...
 
Innovation: The Elephant in the Room
13.10.2017
Chances are, innovation is a strategic objective of your organization, if not exactly spelled out in those terms. It might be an overarching statement to encourage people to work smarter, or plans for a culture change program, an idea capture exercise, or even training in skills such as design thinking. Attempts like these to layer innovation on top of corporate culture rarely translate into tangible changes in behavior or business outcomes. It just doesn't stick. Success stories are a rarity. Why Does Innovation Intimidate Us? Look to Improve, ...
 
Stop doing user interviews. Start having conversations.
13.10.2017
The case for relaxing in user research. There's something I've realised lately, that's making my user interviews go smoother and getting deeper, more nuanced insights. I want to share it with you: The key is this: relax. Take a step back, for a moment. What is a user interview? If yours are like mine, it's essentially sitting down with a complete stranger, asking them quite personal questions about their life, and hoping they'll answer truthfully and openly enough that you can use what they say to design your product. It's kind of weird, really. Essentially, ...
 
Organisationsrebellen führen, fordern, coachen
12.10.2017
Veränderung braucht Störung. Jede Organisation braucht Menschen, die den Status quo hinterfragen. Als Hofnarren oder als Organisationsrebellen sorgen sie für konstruktive Irritation und verhindern so gefährlichen Stillstand. Nach den an die Organisationsrebellen selbst gerichteten zehn Prinzipien stellt sich nun natürlich die Frage, wie man als Führungskraft eine Umgebung für konstruktives Rebellentum schafft und Rebellen führt, fordert und coacht. Dazu passend veröffentlichte Tanmay Vora basierend auf der Idee von Lois Kelly und Carmen Medina bei Rebels ...
 
Warum rebellische Menschen für jedes Team gut sind
12.10.2017
Rebellen sind unangenehm. Sie hinterfragen ständig und schaffen Unruhe. Und genau das ist ein großes Geschenk! Wenn es in einer Organisation sehr harmonisch zugeht, dann verändert sich sehr wenig. Alle sind glücklich mit dem Status Quo und machen einfach immer weiter wie bisher. In Zeiten, in denen sich von außen ständig massive Änderungen ergeben, ist das eine sehr gefährliche Arbeitsweise. Das Hinterfragen des "machen-wir-schon-immer-so" ist daher eine Aufgabe, für die es in jeder Organisation einen verantwortlichen Menschen (oder mehrere) geben sollte. ...
 
Future of Work - 2017
12.10.2017
Once upon a time, if you were the strongest beast, you could be pretty sure of winning. Later, you won by dominating through wealth. After that, in the age of international corporations and conglomerates, size meant victory. It used to be that whoever had information or customer knowledge would come out ahead. Oganizations used to want people's money - we called it wallet-share. Then organizations wanted your attention- there was even a movement called the attention economy. Today - we are in a platform economy and what is wanted is way beyond money ...
 
8 Common Community Management Mistakes To Avoid
12.10.2017
Since I know myself as a Community Manager, and from research on past decades of the profession, I see many discussions about our roles and how easy it is to mix our professional and personal lives into one big thing. Some companies and colleagues even brag that they are always connected and available -- don't get me wrong, I am (was) just like that. I believe it happens because most of us are really passionate about people and hence, about the subjects of the communities in which we work. In this list of advices I don't want to dictate orders, but express ...
 
Why Change Management Doesn't Change Anything
12.10.2017
Is it time to get rid of the language of 'change management'? I really enjoyed this conversation between Celine Schillinger and Jen Frahm, which helped me order my thoughts about something that's been bugging me for while. The problems with traditional change management are manifest: It presumes a small clique know the change that needs to happen. It casts the individual in a passive role of needing to change. (Good luck with that -- has anyone ever managed to 'change' the behaviour of a partner or family member?) It presumes change can be 'managed' ...
 
Why are Digital Giants Building Offices
12.10.2017
Do we really need an office to work in? Then why are we expected to respond to office mails and phone calls even at the dinner table? France opened the New Year with a law that established the workers' "right to disconnect". It requires companies with more than 50 employees to establish hours when staff should not send or answer e-mails. It aims to ensure employees are fairly paid for work, and prevent burnout. This begs a deeper question. In this age of tech omnipresence, will we really need to work - much less, go to an office? Digital Work Offices ...
 
Der Trend um die fliegende Kuh
11.10.2017
Wie Konzerne sich vor tiefgreifendem Wandel drücken Konzerne sind alteingesessen, sie sind in Entwicklungsprozessen etwas schwerfälliger, sie hinken dem Wettbewerb dank Digitalisierung und Co. ein bisschen hinterher ... ja, die üblichen Klischees rund um die behäbigen großen Konzerne kennst Du mit Sicherheit. Ich habe allerdings eine Mode beobachtet, die nicht nur die überdimensionalen Riesen ab fünftausend Mann aufwärts betrifft. Nein, schlicht und einfach große Unternehmen jeder Art lieben sie abgöttisch: Trends. Lean Management, Design Thinking, Feelgood ...
 
Five takeaways from the 2017 Intranet Now conference in London
11.10.2017
Last Thursday the fourth Intranet Now conference took place in London, and as with the previous years, it was another excellent day. Congratulations to Wedge and Brian for pulling it off. The new venue was very good, the speaker line-up was the best yet and I think the nine minutes for lightning talks seemed to work very well. I was one of the volunteers and ended up as one of the official tweeters, along with Lisa Riemers. I was also on the final panel at the end of the day. Here are five takeaways and themes which stood out for me during the day. Knowing ...
 
The Impact of Social Media on Traditional Knowledge Management
11.10.2017
The days of the single, authoritative voice may be coming to an end. Successfully implementing knowledge management, which is broadly defined as the identification, retention, effective use, and retirement of institutional insight, has been an elusive goal for most organizations. Some of the smartest people I have worked with have been frustrated by their efforts, not through lack of trying or ability but by the inherent challenges it presents. Now the emergence and impact of social media and the way it democratizes the creation and use of knowledge ...
 
15 Issues in Knowledge Management
11.10.2017
by Stan Garfield - This article describes 15 issues in the field of knowledge management (KM), including challenges and solutions for each one. Getting senior leaders to provide funding, demonstrate support, and lead by example Balancing people, process, and technology components Delivering tangible business benefits that support organizational objectives and priorities Motivating people to share, innovate, reuse, collaborate, and learn Establishing a vision for how knowledge management should work, and relentlessly working towards making that vision ...
 
Expiring vs. Long-Term Knowledge
11.10.2017
How much of what you read today will you still care about a year from now? 80%? Half? Any of it? I ask myself this question a lot, and it's painful. If I'm honest with myself the answer is often close to none. The Intelligent Investor by Ben Graham was written in 1934. I've confirmed that, eighty-three years later, it still sells more than 100,000 copies per year. It still sells because its message is timeless. If Graham wrote What the Intelligent Investor Should Do in 1935, it may have sold well in 1934, and then fallen into the void of forgotten books ...
 
Knowledge Base Articles: no-brainer Communities content
11.10.2017
Most Brands have experts (often in Support, and/or Engineering) spending time writing Knowledge Articles that will help Customers to move forward on the products they use, addressing very specific topics that are not documented. Traditionally, access to KB is very restricted (managed in a system of control, gated). But modern Support teams understand that shift left is the way to go, and that many of these Articles (not all, we'll see why later) should also be easily found when searching on Google. Modern Support teams interact on systems of engagements, ...
 
Innovation Isn't About What You Control, But What You Can Access
11.10.2017
Completed in 1928, Henry Ford's River Rouge plant was a marvel of its age. It was almost 100% vertically integrated, even producing its own steel and by the 1930s over 100,000 employees worked there, producing nearly every component for the cars that Ford built. It was, at the time, considered to be a key advantage. Nobody makes factories like that anymore though. It wouldn't make any sense. In today's economy, it would be impossible for any one firm to be competitive in more than a handful of the thousands of components that go into a modern automobile. ...
 
Intranet-Kampagnen: Druck machen mit Print-Medien
10.10.2017
Pilot-Nutzer, die über konkrete Anwendungsfälle die Vorzüge des neuen Social Intranets spüren und bereitwillig zu Multiplikatoren werden. Video-Tutorials und Multimedia-Stories, in denen neue Funktionen anschaulich vorgestellt werden. Roadshows und Fotobox-Aktionen, bei denen die Plattform hautnah erlebbar wird. - Es gibt viele Wege, das neue Intranet zum Fliegen zu bringen und schon vor dem Start wie ein Produkt einzuführen und zu bewerben. In unseren Projekten stellen wir immer wieder fest, dass auf dem Weg in die neue Welt der Kommunikation und Kollaboration ...
 
9 benefits of an internal social network
10.10.2017
An enterprise social network can improve your business, help you ferret out knowledge among your staff, and gauge your organization's internal temperature. This is the first article in a five-part series on Enterprise Social Networks, which will bring to light how having an internal social network strategy can help increase employee engagement and productivity. This series is in partnership with VMware. You've probably been there yourself. You start a new job, amass a million questions, and have no idea whom to ask. There's an easy fix for that--if you ...
 
Re-humanizing the Workplace through Collaboration as Leadership: A Bold Idea Coupled with a Modest Approach
10.10.2017
To leave the world a bit better, whether by a healthy child, a garden patch, or a redeemed social condition; to know that even one life has breathed easier because you have lived - that is to have succeeded." In the nearly 40 years since I first read Ralph Waldo Emerson's quote above, I have spent considerable time in conversations with vastly different people talking about how to leave the world a bit better. The bold idea that success can be equated with making the world a bit better seems to be widely shared and passionately pursued by an astonishing ...
 
I'm having a 'Digital Transformation' right now
10.10.2017
Over a relatively short space of time, digital technology has contributed so much to homo sapiens' long history of hyperbolic over-claim. If, like me, you were introduced to "the information super-highway" via a dial-up connection you'll know what I mean. Since then, you may also have experienced the crushing disappointment of "surfing the internet" on a WAP-enabled phone? You may still be waiting in for the "sharing economy" to turn up. It's not coming. Maybe you live in a "smart home" that's not actually very clever? Perhaps your 3D printer still hasn't ...
 
Work: Disrupted... What Should HR Do? The Seven Practices of High-Impact HR.
10.10.2017
The world of work has been disrupted in ways I've never seen. We're working many more hours (we've lost an entire week of vacation time since 2000), we feel overwhelmed (40% of US workers believe their work is "highly stressful"), and more and more people are taking on gig-work and alternative work arrangements. And everywhere, we are re-inventing our skills and ourselves to cope with the rise of labor-saving technology and software, including Artificial Intelligence. (Read the article "Catch the Wave, 21st Century Careers" for more on ...
 
Why Good Employees Quit
10.10.2017
This has been my mantra for as along as I can remember. The message is so simple, full of truth and direction, yet it is consistently ignored by human resource departments, managers and owners alike and they wonder why their turnover is so high or they are always having to look for new people. The problem is with the managers - and seldom the employee or the quality of the workforce. This has been proven and well documented by study after study. I don't think this happens on purpose, most managers I meet have never been taught the art of developing people. ...
 
When, which ... Design Thinking, Lean, Design Sprint, Agile?
10.10.2017
Confusion galore! A lot of people are -- understandably so -- very confused when it comes to innovation methodologies, frameworks, and techniques. Questions like: "When should we use Design Thinking?", "What is the purpose of a Design Sprint?", "Is Lean Startup just for startups?", "Where does Agile fit in?", "What happens after the <some methodology> phase?" are all very common questions. (How) does it all connect? The innovation spectrum Business model Methodologies Design Thinking Lean Startup Design Sprint Agile Conclusion [...] ...
 
Aber sicher: Mehr IT-Compliance durch das Social Intranet
09.10.2017
"Niveau der Passwörter bedenklich", "Cyber-Attacken nehmen weiter zu", "Hacker-Gefahr wächst": Nur drei von unzähligen aktuellen Schlagzeilen rund um die IT-Sicherheit. Fest steht: Das Thema betrifft Unternehmen aller Größen und Branchen. Dabei sind die Auslöser zahlreicher Sicherheitslücken und Schäden aber häufig nicht in der Technik zu finden, sondern in der Unwissenheit, Unachtsamkeit und Unbekümmertheit der Nutzer. "Kreative" Mitarbeiter trotzen der Compliance Teams, die über WhatsApp kommunizieren. Führungskräfte, die sich in Facebook- oder XING-Gruppen ...
 
Now That I'm Remote, Can Anyone See How Hard I'm Working?
09.10.2017
What can managers of remote teams do to discourage team members from playing the "presenteeism" game? We have a few suggestions laid out in this post written by Maya Middlemiss. A few weeks ago, we discussed the perceived challenge for managers of virtual teams of knowing that the work is getting done. But there is a counterpoint to this situation, for the worker being managed, particularly if they are new to remote working. In a previous role they showed up at a physical workplace, sat at a desk in view of colleagues, and participated in face-to-face ...
 
The future of work is perpetual beta
09.10.2017
by Harold Jarche - Automation is a force that is continuously changing the nature of human work. First it replaced brute force with powerful machines, changing the nature of agriculture, mining, construction, and other fields of human activity. Then automated programs replaced simple work like withdrawing money from a bank account. Now automation is replacing complicated work, like coordinating drivers and passengers within a community, in real time. Any process that can be mapped, analyzed, and understood will be automated. As networked computers and ...
 
A Digital Workplace Strategy Is More Than Its Parts
09.10.2017
In a world overflowing with content, tools and information, it's easy to lose sight of the big picture -- especially when that big picture comprises so many moving parts. A modern digital workplace strategy is composed of communications, people, process, ideas, information, websites, tools, systems, metadata and more. Putting them together in a way that creates order out of chaos and allows people to find, share, store and process information effectively, well, that is digital workplace nirvana. A New Way to Look at Digital Workplace Strategy What Is ...
 
The digital workplace and Clayton Christensen's "Jobs to be done" innovation lens
09.10.2017
Clayton Christensen, a renowned Harvard Business School professor and author of the landmark book The Innovator's Dilemma: When New Technologies Cause Big Firms to Fail, created a method for asking "What jobs do customers hire a product for?" By applying this line of questioning to the digital workplace, we can identify innovative and strategic opportunities we might never spot if we take a more technology or content-focused perspective. Here's how. The "Jobs to be done" lens builds customer empathy One of Christensen's concepts I've found most interesting ...
 
Business Value in the Digital Workplace
09.10.2017
by Catherine Shinners - Digital workplace projects like enterprise social network (ESN) implementations or large scale social collaboration tools often move ahead, understandably, as an IT-lead project, with perhaps HR or internal communications partnership to help improve employee engagement. Upfront planning and alignment on broader strategic business objectives are often missing, however. As projects roll out organizations and digital transformation teams often struggle to clarify and articulate business value and impact. Large sale enterprise social ...
 
What cognitive computing means for the workforce
09.10.2017
Three principles to guide responsible use of AI. Throughout history, whenever a new technology emerged, the fear that people would be replaced by that technology became a concern. Now the fear is artificial intelligence (AI) will replace humans in the workplace, with everything from warehouse robots to self-driving cabs. "Advances in artificial intelligence will lead to job losses, but new forms of employment will take their place," said IBM CEO Ginni Rometty on a World Economic Forum panel in Davos, Switzerland. Fears over the impact of AI were a central ...
 
The Antidote to Fear is Trust
09.10.2017
"What really frightens and dismays us is not external events themselves, but the way in which we think about them. It is not things that disturb us, but our interpretation of their significance." - [Epictectus] Fear is one of the biggest barriers to becoming fully engaged with work and life. It's one of a pair of strong emotions, along with love, and becomes one with us if we're not careful. Making mistakes is part of being human, errare humanum est said Cicero, to err is human. He then followed by saying that only fools persevere -- insipientis ...
 
Sharing ideas: The only way work actually works
06.10.2017
I'll keep this post on sharing ideas decently short, in part because I've already tackled the concept of knowledge sharing using examples from Trello's organizational design. Where to begin? I hope we all understand the value in sharing ideas. The theory would go that, by sharing an idea, someone could improve upon it. You see this recently in the tech sector. Google and Tesla, for example, open-source a ton of their patents. They essentially give access to seemingly-proprietary information to the world, in hopes the world can make it better. Here comes ...
 
Flatter is Better
06.10.2017
In a recent email to Tesla employees, founder and CEO Elon Musk wrote "Anyone at Tesla can and should email/talk to anyone else according to what they think is the fastest way to solve a problem for the benefit of the whole company." Musk didn't want employees to feel like they had to struggle through a complicated bureaucratic structure to do the right things for the right reasons. He wanted to flatten his company. Flattening takes away needless oversight, approvals and procedures. Flattening assumes that members of your staff are intelligent, caring ...
 
Transparency is The Currency of Trust
06.10.2017
Transparency is a popular term in business these days. Let's examine why, what transparency is, and how to create more of it in our organizations. Why Transparency Matters Trust is the foundation of a relationship. The more trust we have, the better our businesses function. Transparency builds or restores trust of stakeholders (employees, investors, partners, vendors), bit by bit, in an organization. If we want more trust, we must be more transparent. What is Transparency? How Organizations Create Transparency [...] The Bottom Line If we need to create ...
 
Digital Transformation Efforts Still Falling Short
06.10.2017
Think your company is far along in its digital transformation progress? If you're like many companies, you're probably kidding yourself. According to recent data from San-Francisco based Altimeter, a Prophet company, too many businesses continue to take piecemeal, reactive approaches to digital transformation, latching on to isolated goals, departments or technologies without creating cohesive, organization-wide efforts. This marks the third time in as many reports that data uncovered companies overestimating their maturity level. The research ...
 
Employees Deserve the Same Digital Experience You Provide Customers
06.10.2017
At some point in my career I reached an inflection point, when the technology I used at home surpassed the technology I used at work. I don't know exactly when it happened. When I started working, the only place I had access to a computer was at the office (probably giving my age away there). Offices were where technology lived then. But with the rapid and explosive growth of personal computers and mobile technology, we now all walk around with more computing power in our pockets than we could have possibly imagined 20 years ago. Digging Through ...
 
Corporate Activism & Leadership Transformation -- Part 3
06.10.2017
by Céline Schillinger - Building Value and Impact with Passion-Driven Performance. Corporate activism may be among the most powerful drivers for excellence and innovation today. It is one that enables organizations to really maximize the opportunity provided by their people and deliver strong business performance. It is a new leadership strategy that we have experimented several times, with great results, in a large global organization. In Part 1 and Part 2 of this post, we've started to explain why it works and should be considered by more leaders. ...
 
The 2017 State of Digital Transformation
06.10.2017
by Brian Solis - Digital transformation is more than a buzz word even though it has definitely achieved that status. In reality, digital transformation is one of the most promising business movements modernizing constructs and models for a digital economy. The name however, can be misleading. "Digital" is more than technology. It's adapting businesses to operate with digital mindsets and perspectives supported by modern technologies across the organization and markets. But, every company thinks about and approaches digital transformation differently. ...
 
Going UpStream
06.10.2017
So you've probably picked up on a recent theme in my posts - organizational design. Now, I'm far from an org design specialist. It's a field that is deep, has been around as long as there have been organizations, and has numerous authors, consultants and academics behind it. That being said, I am personally curious of how organizational design impacts learning and thus performance. My hypothesis is that if we get the design right, most performance problems naturally go away and with it some unnecessary efforts by L&D. There is a lot of talk about ...
 
Erfolgreiche Muster: Hört auf von Kulturveränderung zu sprechen
05.10.2017
von Sebastian Thielke - Derzeitig haben die Phrasen "Wir müssen unsere Kultur verändern" oder "Wie Sie Ihre Kultur für XY digital verändern" wieder Hochkonjunktur. Man hat das Gefühl, wenn viele erfolgreiche und öffentlichkeitswirksame Transformationen von Unternehmen stattfinden, dann versucht man mit dem Kultur Begriff etwas greifbar und übertragbar zu machen, was schwierig zu erklären scheint. Immer wenn es schwierig wird die Erklärung von systemischen Zusammenhängen, erfolgreichen Maßnahmen und positiven Versuchen darzustellen, dann wird die Kultur ...
 
Startpunkt für ein neues Themenfeld zum digitalen Wandel in HR
05.10.2017
Willkommen in unserem neuen Blog zum "Wandel in HR". Für 2018 planen wir zwei neue Veranstaltungen - mit dem Talent Management FORUM und dem Workforce Analytics FORUM, die sich - wie die Namen schon vorgeben - mit den Veränderungen in HR beschäftigen. Wir sehen, dass sich dieser Bereich mit der fortschreitenden Digitalisierung mit einem weiteren Wandel auseinander setzen muss, den wir auf den Veranstaltungen und auch in diesem Blog diskutieren wollen. Digitalisierung bedeutet auch in HR ein Umdenken Personalplanung Personalentwicklung Personalbeschaffung ...
 
5 Surmountable Hurdles to Collaboration Success
05.10.2017
We invest in digital collaboration tools, therefore we see collaboration as the outcome, right? Unfortunately, the answer is largely a resounding no. Over the last year, I have been running workshops for multinational organizations on how to overcome collaboration's hurdles. The following five areas emerged which require extra attention when deploying digital collaboration tools. First, Get Your Meeting Culture Right There's No Time for Collaboration We're Afraid to Be Seen Digital Confusion Getting Leaders and Influencers to Engage [ ...
 
Is AI the Answer to Digital Workplace Noise Pollution?
05.10.2017
A digital workplace can afford employees freedom and flexibility in ways never before possible -- but it can also open the floodgates of information unlike anything we've ever seen. The ease with which we can send a Slack message, edit a Google Document or update the company intranet threatens to drown employees in information-laden notifications. Digital Workplaces Grapple With Information Overload New Digital Workplace Tools Up to Old Tricks Take a Leaf Out of Facebook's Book? Slack's Goal to Automate Noise Filters Unsupervised Artificial ...
 
How technology is setting employee expectations
05.10.2017
Understanding employee experience is a critical mission for any business. The article Employee experience is at the heart of the digital workplace emphasised that employee experience is what drives an organisation's vision and strategy. However, it is also necessary to understand the basis for a successful employee experience. This article takes a step back to assess how technology is setting employee expectations, which in turn are becoming benchmarks for employee experience. By doing so, we can go beyond the 'what', to the 'why' and ultimately to the ...
 
TheCR Connect: Key Priorities for Community Management in 2017
05.10.2017
by Rachel Happe - What's on the Minds of Community Program Owners? There are a lot of changes going on in community management right now. These changes include technology, level of strategic attention, measurement sophistication, collision with other disciplines, and community roles and career options. This week, we were fortunate to spend two days with some of the best minds in community management discussing and debating these changes. TheCR Connect included community teams from over 50 organizations including Akamai, SAP, CA, MasterCard, Autodesk, ...
 
The Importance Of Humans In Digital Transformation
05.10.2017
A few years ago, experts were trumpeting that the future is mobile, and they weren't wrong. Some of the world's most successful new apps and business models are mobile-based - just look at Uber, Instagram and Snapchat. Now, our machines and devices are beginning to understand us on an even deeper level. Machine learning and artificial intelligence are being used to improve user experience and transform the way that we interact with technology. The aim is to simplify processes using complex assistive technologies and seamlessly integrate them into our ...
 
Introducing Interaction Value
05.10.2017
An indispensable new metric, what it is and why it matters. If you're looking across the workings of an organisation and thinking about the amount of money being spent on digital transformation, there's a new means of analysis and a potent metric to add to your perspective. It's Interaction Value. When companies interact well with their people, customers, stakeholders, that interaction creates an inter-relationship that delivers value. Interaction Value is an emerging unit of currency. It will very possibly become the most important ROI metric of the ...
 
"Sorry, I didn't mean to Brag." "And I didn't want to Disturb."
04.10.2017
In a recent article by Gallup "3 Ways You Are Failing Your Remote Workers", the writers state that "fully remote workers are 29% less likely to strongly agree that they have reviewed their greatest successes with their manager in the past six months." The reasons given by the study's authors are: Workers don't want to look like they're blowing their own trumpet by sharing their success, which results in managers (and other team members) often not being aware of the great things people are doing. Managers don't want to take up too much of their people's ...
 
Social networks don't need management's blessing
04.10.2017
It's a widely-held belief that one of the best ways to encourage Enterprise Social Network (ESN) adoption is for leaders to set an example. However, research we've conducted over the last four years places much more emphasis on personal interest. When working with clients to develop digital workplace strategies we often conduct employee surveys as one element of the requirements discovery process. In total we have over 2,500 survey responses from people in organisations ranging in size from 2,000 - 60,000 employees. Often one of the goals of digital ...
 
The Now of Work
04.10.2017
by Simon Terry - When you spend a lot of time focused on helping organizations prepare their people for the future of work, you are in danger of forgetting to describe how the present state of work has shifted. Agile is the Goal Only a few years ago, advocates of organizational change were actively proposing new models for the organization. Terms like Responsive organization, Holocratic organization, Adaptive organization and the like were being promoted widely in the search for influence. These models all shared similar goals of aligning the organization ...
 
Corporate Activism & Leadership Transformation -- Part 2
04.10.2017
by Céline Schillinger - Building Value and Impact with Passion-Driven Performance. Corporate activism may be among the most powerful drivers for excellence and innovation today. It is one that enables organizations to really maximize the opportunity provided by their people and deliver strong business performance. It is a new leadership strategy that we have experimented several times, with great results, in a large global organization. In Part 1 of this post, we've started to explain why it works and should be considered by more leaders. Let's see here ...
 
Intranets, the Window to Your Digital Workplace
04.10.2017
Enterprises have had a love/hate relationship with their intranets for more than two decades. An intranet is often labeled an information hub, but in most cases the interface and the way information is organized are so unfriendly that many employees either ignore it or access it begrudgingly. Are Intranets Still Necessary? It Depends ... Transform Your Intranet as a Digital Workplace Gateway What is the culture and digital maturity level of your company? How do employees help shape the next experience? What are the obstacles your employees face to access ...
 
A year after launch, how has Facebook's Workplace fared?
04.10.2017
With 14,000 organizations worldwide using its business collaboration app, Facebook has a foothold in the enterprise, but it faces stiff competition on multiple fronts. Facebook launched Workplace last October with the aim of bringing its immensely popular social network to the world of business. The service combines the look and feel of Facebook's consumer app with features targeted toward enterprise users. Its main advantage lies in its instant familiarity among end users. With 240 million Facebook users in the U.S. alone, chances are employees will ...
 
When Machine Learning Benefits Employees and Customers Alike
04.10.2017
Anyone who's opened a brokerage account, managed an issue with the tax collector or was admitted to a hospital knows the frustration of the waiting game. The level of complexity in regulated industries such as finance, healthcare and government requires human judgment to make even typical processes operate correctly. The operative word here is "correctly." In some industries, getting something right is more important than getting it done fast. For companies in these markets, incorrect process flow can result in fines, lawsuits or in the case of ...
 
Don't Confuse Digital With Digitization
04.10.2017
Digitization involves standardizing business processes and is associated with cost cutting and operational excellence. In essence, it imposes discipline on business processes that, over the years, were executed by individual heroes in a variety of creative (but not always optimal) ways. SAP, PeopleSoft, and other integrated software packages that burst onto the scene in the 1990s helped lead the way into more digitizing, but it remains a painful process. Today, companies are confronting something new and different: digital. Digital, of course, is an ...
 
Die "Digitale" Ökonomie und ihre neuen Erfolgsmuster ... (und was das mit Gott, Pfirsichen, Medien und EE zu tun hat)
03.10.2017
Zum Erstaunen des Autors genossen komplexe, nicht pädagogisch aufbereitete Grafiken des Autors zur neuen Natur der "Digitalen" Ökonomie eine gewisse Popularität bei Facebook & Co. Zudem war ein Versprechen gegenüber Reiner Straub und Niels Pflaeging offen, den Zusammenhang von Gott, Pfirsischen und Medien zu erklären. Daher soll der Tag der Einheit genau dafür genutzt werden. Wie passend. 1. Das Ende des materiellen und materialistischen Zeitalters Die Treiber - oder auch Big Shifts wie sie Hagel nennt - der Großen Transformation, u.a. Technologie ...
 
Working Out Loud - Live Videos - Übersicht
03.10.2017
von Harald SChirmer - Alle Video Aufzeichnungen unserer LIVE WOL Circles jetzt in der Übersicht. Entmystifizierung war eines der Ziele dieses Experiments: Einen gemeinsamen WOL Circle live per Skype zu streamen und im Anschluss zum "nachschauen" auf YouTube zu veröffentlichen. John Steppers Working Out Loud ist in meinen Augen eine sehr geeignete Methode, Menschen ins digitale Zeitalter zu begleiten. In den 12 Sessions lernt man, entlang einer hilfreichen Beschreibung (Circle guides) und dem WOL Buch, gemeinsam ein persönliches Ziel zu erreichen und ...
 
Corporate Activism & Leadership Transformation -- Part 1
03.10.2017
by Céline Schillinger - Building Value and Impact with Passion-Driven Performance. am writing this piece for all the rational minds who've asked, since I started practicing and speaking about "corporate activism", what I actually meant by that. This piece was originally published on my friend Didier Marlier's blog Enablers. Here, I break down the (long) text in a series of shorter posts, for your reading convenience. I believe that corporate activism is broader than "companies taking a stance on social issues" and it has the potential to propel organizations, ...
 
Why trust is a must when working together - some reflections
03.10.2017
Next week I'm taking part in a panel discussion about the role of trust in communities at the Community Roundtable's annual CRConnect event. Ahead of that I wanted to share a few reflections about trust. Trust and vulnerability come hand in hand Trust is ultimately about a willingness to make our vulnerability visible to another - and to believe that they won't take that show of vulnerability and abuse it to hurt us. Vulnerability can take many forms from revealing a secret fear to a friend, to sharing key insights with a collaborator or admitting to ...
 
Allocating Your Time Wisely
03.10.2017
Now you have your community goals, objectives, developed your strategy, and selected your tactics, what comes next? Resource allocation. I can't overemphasize just how important this is. Last year, I asked a course participant to keep a diary of every task she worked on. She lasted 2.5 days until she gave up. She was too busy to even write things down, but the results were illuminating. She spent 80% of her time welcoming every newcomer, searching for stock photos, creating content, helping members with technical issues, collecting and analyzing the ...
 
The Social Muscle
03.10.2017
Loneliness and social isolation are deeply physical ailments, on par with obesity and smoking for negative health outcomes. They have a damning effect on productivity, innovation, and organizational commitment, and they exact a high price on individuals, organizations, and our entire society. Loneliness is also contagious. Just one person in a network can infect many others, even mere acquaintances, causing cascading effects. But there is good news. The effects are reversible, as we learned in our work with the U.S. Army, where we conducted a five-year ...
 
Mit Social Learning, ESNs und Social Collaboration zum Erfolg
02.10.2017
Social Learning, ESNs und Social Collaboration werden immer bekannter und ändern damit Lern- und Arbeitsprozesse in Unternehmen und Teams. Eine aktuelle Studie liefert Einblicke zu diesem Trend. Begriffserklärung: Social Learning - ESN - Social Collaboration Bei Social Learning handelt es sich um die integrierte Kommunikation im Unternehmen zum Zweck des Wissensaustauschs. Anstelle von Schulungen lernen die Mitarbeiter durch die Zusammenarbeit mit ihren Kollegen, da sich ihre Arbeits- und Lernprozess zunehmend vernetzen. Dadurch entsteht eine völlig ...
 
Slack CEO: How We'll Use AI to Reduce Information Overload
02.10.2017
Stewart Butterfield talks about how machine learning can help your work productivity. More than six million people use Slack every day as a hub and platform for communicating and sharing information with their coworkers. The San Francisco-based company also just raised $250 million more in funding, in a round that puts its value at a lofty $5.1 billion (see "10 Breakthrough Technologies 2016: Slack"). But new competitors -- among them Microsoft Teams, Atlassian Stride, Google Hangouts Chat, and Workplace by Facebook -- are pushing into the workplace-collaboration ...
 
Don't Break Down Silos, Connect Them
02.10.2017
Nobody likes a silo. Or a stovepipe for that matter. These insular structures restrict the flow of information, which makes it hard to coordinate action and adapt to change. In some cases, it can even lead to disastrous consequences like the General Motors ignition switch scandal. So it should be no surprise that managers try to break down silos whenever they can. The problem is that when you reorganize to break down one kind of silo, you inevitably create others. If, for example, your company is organized around functional groups, then you will get ...
 
Digital Workplace Culture: What Works, What's Broken?
02.10.2017
The need for a healthy workplace culture is nothing new. But as brands wave goodbye to water cooler conversations and welcome emoji-laced messaging, fostering a culture of cohesion and productivity among employees working across timezones is easier said than done. But as Digital Workplace Group researcher Beth Gleba wrote, "culture is the starting point for digital workplace strategy." So what works and what's broken in digital workplace culture? Digital Workplace Culture: What Works? Digital Workplace Culture: What's Broken? Practical Tips For Molding ...
 
Social Collaboration tools are the Learning Platform of the future
02.10.2017
In several posts I'm talking about the network society and the need for a new approach in corporate learning. Jane Hart showed in her last post the differences between the classic, more formal approach and a more social and open approach. She stated: "...there is growing interest in supporting self-organised learning at work..." And I think she is totally right with it. Our shifting society towards a fully connected, network society pushes the phrase "knowledge is power" into Valhalla. Knowledge becomes more and more a free and everyday commodity. It's ...
 
5 Learning and Development Questions You Can't Answer Without Analytics
02.10.2017
Learning is a key part of work, and science says it will continue to be vital in the workplace of the future. Without strong Learning and Development (L&D) programs, employees may have a harder time being productive, moving up in the organization, and contributing to financial performance. Additionally, it can also lead to lower employee engagement and increased turnover. Despite the clear positive effects of learning, I've repeatedly heard from L&D leaders that they lack insights into whether what they do impacts overall business goals. Without ...
 
Do Workations Increase Employee Absenteeism?
02.10.2017
Editor's note: Working during paid time off has become so common that the idea of unplugging doesn't feel normal anymore. In this update of a previously published post on workations, find out what happens when employees don't "turn off" and how analytics can help HR and business leaders curb the side effects. Now that we can work from virtually anywhere at any time, the line between office hours and leisure time is blurred. You may be physically gone from the office, but you don't ever really leave - not even when you're supposed to be relaxing at the ...