Social Business Digest
by caro
Curated hints on Digital Transformation, Enterprise 2.0, Enterprise Social Networks, Social Intranets, Social Collaboration, Knowledge Management, HR 2.0, ... and all the rest
Dr.-Ing. Carsten Rose – Effective: 30.09.2017
Dr.-Ing. Carsten Rose – Effective: 30.09.2017
Archive 09/2017
Win-Win für Mitarbeiter und Unternehmen
29.09.2017
In diesem Blog möchte ich der Frage nachgehen, wie Enterprise Social Networks (ESN) für Mitarbeiter und Unternehmen einen merklichen Nutzen stiften. Positionierung einer ESN Softwarelösung Die folgende Graphik zeigt die Einordnung einer ESN-Lösung in die Infrastruktur eines Unternehmens. [...] ESN ein eigenständiger digitaler Arbeitsplatz Zusammenspiel von Fachanwendung und ESN in der Projektarbeit ESN - eine zentrale Plattform ESN - Vernetzt alle Projektmitglieder ESN - Wissensmanagement 4.0 ESN - Innovationsmanagement 4.0 Intranet 4.0 - Social Intranet ...
29.09.2017
In diesem Blog möchte ich der Frage nachgehen, wie Enterprise Social Networks (ESN) für Mitarbeiter und Unternehmen einen merklichen Nutzen stiften. Positionierung einer ESN Softwarelösung Die folgende Graphik zeigt die Einordnung einer ESN-Lösung in die Infrastruktur eines Unternehmens. [...] ESN ein eigenständiger digitaler Arbeitsplatz Zusammenspiel von Fachanwendung und ESN in der Projektarbeit ESN - eine zentrale Plattform ESN - Vernetzt alle Projektmitglieder ESN - Wissensmanagement 4.0 ESN - Innovationsmanagement 4.0 Intranet 4.0 - Social Intranet ...
The future of collaboration is here
29.09.2017
A new generation of social tools is transforming the way we work together - and the very structure of organisations. McKinsey & Co has a long tradition of taking the pulse around digital social tools, often dubbed Enterprise 2.0. While enterprise 2.0 technologies have become in business, the most recent results from the latest McKinsey Global Survey1 provide three new insights: The new generation of social tools are better at enabling employees to collaborate in improved and innovative ways.2 Respondents say improved internal communication is the ...
29.09.2017
A new generation of social tools is transforming the way we work together - and the very structure of organisations. McKinsey & Co has a long tradition of taking the pulse around digital social tools, often dubbed Enterprise 2.0. While enterprise 2.0 technologies have become in business, the most recent results from the latest McKinsey Global Survey1 provide three new insights: The new generation of social tools are better at enabling employees to collaborate in improved and innovative ways.2 Respondents say improved internal communication is the ...
Gartner Releases "Hype Cycle for the Digital Workplace, 2017"
29.09.2017
Analysts to Discuss News Ways of Working at the Gartner Digital Workplace Summit 2017, September 25-26, in London, U.K. Digital business execution is requiring more frequent and complex decision making, continuous problem solving and rapid pattern recognition, all of which require workforce digital dexterity. In most organizations, however, responsibility for helping employees develop the desire and ability to exploit a wide range of transformative technologies -- highlighted in the Gartner, Inc. Hype Cycle for Digital Workplace, 2017 -- does not have ...
29.09.2017
Analysts to Discuss News Ways of Working at the Gartner Digital Workplace Summit 2017, September 25-26, in London, U.K. Digital business execution is requiring more frequent and complex decision making, continuous problem solving and rapid pattern recognition, all of which require workforce digital dexterity. In most organizations, however, responsibility for helping employees develop the desire and ability to exploit a wide range of transformative technologies -- highlighted in the Gartner, Inc. Hype Cycle for Digital Workplace, 2017 -- does not have ...
Managing the Employee Experience on the Digital Workplace
29.09.2017
I've just delivered my keynote on the Employee Experience in Digital Workplaces in Helsinki to a very engaged audience of communication, IT and HR executives. My reflection is that the digital workplace can, on the face of it, look like a challenge for IT, but that employees are best served by thinking of this as a cross-functional project. There are so many enterprise tools for employees these days - both company provided and employee sourced - that the employee is expected to use to do their job. Communication tools such as Outlook; Collaboration ...
29.09.2017
I've just delivered my keynote on the Employee Experience in Digital Workplaces in Helsinki to a very engaged audience of communication, IT and HR executives. My reflection is that the digital workplace can, on the face of it, look like a challenge for IT, but that employees are best served by thinking of this as a cross-functional project. There are so many enterprise tools for employees these days - both company provided and employee sourced - that the employee is expected to use to do their job. Communication tools such as Outlook; Collaboration ...
#ChangeChat with Celine Schillinger Part 2
29.09.2017
Voila! And here it is, Part 2 of my #changechat podcast with the truly wonderful Celine Schillinger. I mention a blog post that Celine had written recently on Camp Courage - you can find it here. I also mention Lois Kelly - fellow change agent of the Change Agents World Wide Group - for more on her inspirational work head here. In this interview we talk about: the work she did that was acknowledged with the French National Order of Merit the use of change approaches with social change the relationship between courage and change the use of social media ...
29.09.2017
Voila! And here it is, Part 2 of my #changechat podcast with the truly wonderful Celine Schillinger. I mention a blog post that Celine had written recently on Camp Courage - you can find it here. I also mention Lois Kelly - fellow change agent of the Change Agents World Wide Group - for more on her inspirational work head here. In this interview we talk about: the work she did that was acknowledged with the French National Order of Merit the use of change approaches with social change the relationship between courage and change the use of social media ...
Where should you focus Knowledge Retention?
29.09.2017
Knowledge retention can be a massive exercise if not focused. But which knowledge should you focus on retaining? Imagine you are setting up a Knowledge Retention interview with a company expert. This expert has a lifetime's knowledge which would take an eternity to capture - where do you start? Where are the highest priority areas for capture? This Boston Square may help. The first axis of the square is the routine/non-routine nature of the activity which the Expert knows about. The Expert often has something that the ordinary practitioner does ...
29.09.2017
Knowledge retention can be a massive exercise if not focused. But which knowledge should you focus on retaining? Imagine you are setting up a Knowledge Retention interview with a company expert. This expert has a lifetime's knowledge which would take an eternity to capture - where do you start? Where are the highest priority areas for capture? This Boston Square may help. The first axis of the square is the routine/non-routine nature of the activity which the Expert knows about. The Expert often has something that the ordinary practitioner does ...
Futureproof Your Organization with These 8 Manager Effectiveness Metrics
29.09.2017
Editor's note: The organization of the future will be more agile and flexible, requiring a new team structure to support these characteristics. As such, the role of manager will evolve into two distinct types: administrative and mission. Whether your organization is ready to adapt these new roles or wishes to coach current managers to be more effective, this updated article provides the key metrics you need to measure their success by. As global markets push businesses to become more agile and responsive, it's tempting to predict that management roles ...
29.09.2017
Editor's note: The organization of the future will be more agile and flexible, requiring a new team structure to support these characteristics. As such, the role of manager will evolve into two distinct types: administrative and mission. Whether your organization is ready to adapt these new roles or wishes to coach current managers to be more effective, this updated article provides the key metrics you need to measure their success by. As global markets push businesses to become more agile and responsive, it's tempting to predict that management roles ...
Pirates of work - Freibeuter als neues Rollenmodell?!
28.09.2017
von Guido Bosbach - Gestern habe ich meine Söhne belauscht. Nein, es gab nichts, was ich nicht hätte hören dürfen. Die zwei gehen in die 2. Klasse und "lasen" gerade in einem Hör-/Lesebuch über Piraten. Dabei ging es insbesondere darum, wie die Mannschaft zusammengestellt war, welche Regeln an Bord herrschten, wieso sie so allein erfolgreich gegen eigentlich übermächtige Gegner waren. Aber es ging auch um Diversität, und die Verteilung der Profite, um gemeinsame Ziele, um einen Fokus auf die optimale Nutzung der Talente und Fähigkeiten. Aber dazu gleich ...
28.09.2017
von Guido Bosbach - Gestern habe ich meine Söhne belauscht. Nein, es gab nichts, was ich nicht hätte hören dürfen. Die zwei gehen in die 2. Klasse und "lasen" gerade in einem Hör-/Lesebuch über Piraten. Dabei ging es insbesondere darum, wie die Mannschaft zusammengestellt war, welche Regeln an Bord herrschten, wieso sie so allein erfolgreich gegen eigentlich übermächtige Gegner waren. Aber es ging auch um Diversität, und die Verteilung der Profite, um gemeinsame Ziele, um einen Fokus auf die optimale Nutzung der Talente und Fähigkeiten. Aber dazu gleich ...
Engage Employees with New Groups on your Enterprise Social Network
28.09.2017
Most enterprise social networks (ESNs) have many groups related to a company's different business functions and departments. While many of these are necessary to business operation, such as HR for employee docs or All Company for company-wide announcements, include some lighter groups for employees to participate in and browse through on occasion. These engaging groups can be especially useful for global teams to feel even more connected to their colleagues in other countries and cities. Here are four groups you could add to your ESN to bring some fun ...
28.09.2017
Most enterprise social networks (ESNs) have many groups related to a company's different business functions and departments. While many of these are necessary to business operation, such as HR for employee docs or All Company for company-wide announcements, include some lighter groups for employees to participate in and browse through on occasion. These engaging groups can be especially useful for global teams to feel even more connected to their colleagues in other countries and cities. Here are four groups you could add to your ESN to bring some fun ...
5 Levers of Digital Workplace Governance
28.09.2017
Picture a busy traffic intersection. In theory, if everyone is a skilled driver and considers others, there's no need for road markings, lights, signs or traffic police. But in practice you need all of these. Last month I argued governance is still necessary for a digital workplace, but going heavy on policy isn't the answer. In this article, I want to expand on five ways you can make governance happen. In our street scene, there are of course rules, made explicit as road markings and signs. But the rules are also implicit in the driver skills; ...
28.09.2017
Picture a busy traffic intersection. In theory, if everyone is a skilled driver and considers others, there's no need for road markings, lights, signs or traffic police. But in practice you need all of these. Last month I argued governance is still necessary for a digital workplace, but going heavy on policy isn't the answer. In this article, I want to expand on five ways you can make governance happen. In our street scene, there are of course rules, made explicit as road markings and signs. But the rules are also implicit in the driver skills; ...
A new generation of CIO thinking emerges
28.09.2017
by Dion Hinchcliffe - As both business leadership and investment in technology grows outside the IT department in a era of large generational technology shifts, CIOs are considering new ways to think about the nature and role of IT. The data keeps piling up: Tech spending and digitization of the enterprise is happening outside of IT as never before. There's no easy way to say it: The role of the CIO to lead the tech enablement of our organizations is steadily eroding as strategic technology decisions are more rapidly being made elsewhere in the ...
28.09.2017
by Dion Hinchcliffe - As both business leadership and investment in technology grows outside the IT department in a era of large generational technology shifts, CIOs are considering new ways to think about the nature and role of IT. The data keeps piling up: Tech spending and digitization of the enterprise is happening outside of IT as never before. There's no easy way to say it: The role of the CIO to lead the tech enablement of our organizations is steadily eroding as strategic technology decisions are more rapidly being made elsewhere in the ...
5 Ways You Know It's Time to Grow Your Community Management Team
28.09.2017
Growth can be a predicament for any team in any organization. Too early, and you're shouldering additional cost before it's warranted. Too late, and you risk overwhelming your employees and dropping the ball on important projects, including delivering value and engaging your audience. That's especially true for online communities, where results are driven by content, conversations, and programs such as e-Learning, product feedback and development, and mentoring. In the beginning, one or two people may be able to manage all these projects, but they will ...
28.09.2017
Growth can be a predicament for any team in any organization. Too early, and you're shouldering additional cost before it's warranted. Too late, and you risk overwhelming your employees and dropping the ball on important projects, including delivering value and engaging your audience. That's especially true for online communities, where results are driven by content, conversations, and programs such as e-Learning, product feedback and development, and mentoring. In the beginning, one or two people may be able to manage all these projects, but they will ...
A 2017 View of the Community Platform Market
28.09.2017
by Rachel Happe - The Community and ESN Market is in Flux The community platform market is in flux, leaving customers anxious and uneasy. The two most mature independent community platform providers - Lithium and Jive - have been acquired by private equity firms. Even more recently, Lithium turned around and purchased JiveX. What does this say about community programs and is community a declining trend? I don't think so. Community Approaches are Now Mainstream The Focus Will Shift to Established Vendors Recommendations for Community Teams Do a Community ...
28.09.2017
by Rachel Happe - The Community and ESN Market is in Flux The community platform market is in flux, leaving customers anxious and uneasy. The two most mature independent community platform providers - Lithium and Jive - have been acquired by private equity firms. Even more recently, Lithium turned around and purchased JiveX. What does this say about community programs and is community a declining trend? I don't think so. Community Approaches are Now Mainstream The Focus Will Shift to Established Vendors Recommendations for Community Teams Do a Community ...
Culture Shift: Context and Organizational Culture Change
28.09.2017
"We can learn more from past projects than we realize, but we should remember that context matters." Are most professionals doing debriefs after a project? One would hope so. An opportunity to debrief increases performance (Tannenbaum et al 2012) regardless whether you are an HR professional, project manager or organization development practitioner. It certainly works for me. Here is an example of a debrief after a culture change project. The Culture Shift Project We had an organizational culture change initiative with three prongs: This was in a small ...
28.09.2017
"We can learn more from past projects than we realize, but we should remember that context matters." Are most professionals doing debriefs after a project? One would hope so. An opportunity to debrief increases performance (Tannenbaum et al 2012) regardless whether you are an HR professional, project manager or organization development practitioner. It certainly works for me. Here is an example of a debrief after a culture change project. The Culture Shift Project We had an organizational culture change initiative with three prongs: This was in a small ...
Digitale Kompetenzen
27.09.2017
Welche Digitalkompetenzen Mitarbeiter brauchen Die Digitalisierung verändert die Arbeitswelt - und damit auch die Anforderungen daran, was Beschäftigte künftig können müssen. Welche digitalen Kompetenzen Mitarbeiter brauchen, um in der Arbeitswelt 4.0 zu bestehen, und was das für ihre Entwicklung bedeutet. In der Produktion wie im Büro verschwinden in der digitalisierten Arbeitswelt vor allem einfache Routinetätigkeiten, während komplexere Arbeiten für höherqualifizierte Mitarbeiter zunehmen. Wo Produktion und Prozesse automatisch ablaufen und die Vernetzung ...
27.09.2017
Welche Digitalkompetenzen Mitarbeiter brauchen Die Digitalisierung verändert die Arbeitswelt - und damit auch die Anforderungen daran, was Beschäftigte künftig können müssen. Welche digitalen Kompetenzen Mitarbeiter brauchen, um in der Arbeitswelt 4.0 zu bestehen, und was das für ihre Entwicklung bedeutet. In der Produktion wie im Büro verschwinden in der digitalisierten Arbeitswelt vor allem einfache Routinetätigkeiten, während komplexere Arbeiten für höherqualifizierte Mitarbeiter zunehmen. Wo Produktion und Prozesse automatisch ablaufen und die Vernetzung ...
#tbar: Wie bei einem Telekom BarCamp Mitarbeiter zu Managern werden
27.09.2017
Seit fast zehn Jahren treffen sich Mitarbeiterinnen und Mitarbeiter der Telekom zu BarCamps: Arbeits- und Vernetzungstreffen, die Kollegen für Kollegen organisieren und umsetzen. Anders als bei traditionellen Konferenzen gilt hier die Devise: Die Teilnehmer wissen selbst am besten, welche Themen für sie wichtig sind und genau die werden dann auch besprochen. Aber wie funktioniert das und warum nutzt die Deutsche Telekom dieses Format? Wie funktioniert ein Business BarCamp? Kontrollierter Kontrollverlust: Die Inhalte kommen von den Teilnehmern, nicht ...
27.09.2017
Seit fast zehn Jahren treffen sich Mitarbeiterinnen und Mitarbeiter der Telekom zu BarCamps: Arbeits- und Vernetzungstreffen, die Kollegen für Kollegen organisieren und umsetzen. Anders als bei traditionellen Konferenzen gilt hier die Devise: Die Teilnehmer wissen selbst am besten, welche Themen für sie wichtig sind und genau die werden dann auch besprochen. Aber wie funktioniert das und warum nutzt die Deutsche Telekom dieses Format? Wie funktioniert ein Business BarCamp? Kontrollierter Kontrollverlust: Die Inhalte kommen von den Teilnehmern, nicht ...
Some take aways about ESNs
27.09.2017
Today I received some questions regarding the usage of an Enterprise Social Network (ESN) in an organisation: How do you trigger that the user adoption of an ESN "goes viral"? How do you deal with "information overload" in your organisation? Can you explain "online discussions"? The questions above were raised by one of the readers of the book Social Technologies in Business by Isabel De Clercq (also available on Amazon). I'm very happy by the way that I was able to contribute to this book. Question 1 "Going viral" is something very special. It ...
27.09.2017
Today I received some questions regarding the usage of an Enterprise Social Network (ESN) in an organisation: How do you trigger that the user adoption of an ESN "goes viral"? How do you deal with "information overload" in your organisation? Can you explain "online discussions"? The questions above were raised by one of the readers of the book Social Technologies in Business by Isabel De Clercq (also available on Amazon). I'm very happy by the way that I was able to contribute to this book. Question 1 "Going viral" is something very special. It ...
Conversational workspaces are the new face of enterprise collaboration
27.09.2017
We are shifting towards conversational environments, with newer interfaces, in what is emerging to be new Conversational Workspace Platforms, that are being launched by a plethora of providers from startups to established collaboration players. As I look out at the landscape of the uber-digital workplace market, it is clear that we are shifting towards conversational environments, with newer interfaces, in what is emerging to be new conversational workspace platforms, that are being launched by a plethora of providers from startups to established collaboration ...
27.09.2017
We are shifting towards conversational environments, with newer interfaces, in what is emerging to be new Conversational Workspace Platforms, that are being launched by a plethora of providers from startups to established collaboration players. As I look out at the landscape of the uber-digital workplace market, it is clear that we are shifting towards conversational environments, with newer interfaces, in what is emerging to be new conversational workspace platforms, that are being launched by a plethora of providers from startups to established collaboration ...
Is Microsoft Teams the 'Portal' We've Been Looking For?
27.09.2017
On day one of Microsoft Ignite, the company announced its Teams collaboration product would become the "hero client" for all communications functionality in Office 365 going forward. Teams will subsume the functionality of Skype for Business for Office 365 users, bringing voice, video calling and even plain old telephone services under the Teams umbrella. If your company isn't all-in on Office 365, Microsoft promised a new version of the Skype for Business server. At this point I am assuming the current Skype for Business client software will remain ...
27.09.2017
On day one of Microsoft Ignite, the company announced its Teams collaboration product would become the "hero client" for all communications functionality in Office 365 going forward. Teams will subsume the functionality of Skype for Business for Office 365 users, bringing voice, video calling and even plain old telephone services under the Teams umbrella. If your company isn't all-in on Office 365, Microsoft promised a new version of the Skype for Business server. At this point I am assuming the current Skype for Business client software will remain ...
The Future of Management
27.09.2017
by Esko Kilpi - Management thinking is moving towards an understanding of human action as a process of sense making. What an organization becomes emerges from the sense-making relationships of its members, rather than being determined by the choices of few powerful individuals. Management is historically seen as a collection of tasks involving planning, organizing, controlling and incentivizing. A competent manager is believed to be able to analyze organizational and task requirements plus the emotionally loaded human motivations. Successful management ...
27.09.2017
by Esko Kilpi - Management thinking is moving towards an understanding of human action as a process of sense making. What an organization becomes emerges from the sense-making relationships of its members, rather than being determined by the choices of few powerful individuals. Management is historically seen as a collection of tasks involving planning, organizing, controlling and incentivizing. A competent manager is believed to be able to analyze organizational and task requirements plus the emotionally loaded human motivations. Successful management ...
20 Mantras Great Leaders Live By Every Day
27.09.2017
Leadership can be a difficult characteristic to understand. What qualities make someone a good leader? Do those same qualities translate to all aspects of life, or can a person successfully lead a sports team, but fail in the boardroom? Are leaders born or can anyone inspire others to follow them? I won't pretend to know the answers to these questions and I doubt that many people do. But when I think about what it takes to be an effective leader, I am invariably reminded of late summer conversations with my grandfather on the deck of his home on the ...
27.09.2017
Leadership can be a difficult characteristic to understand. What qualities make someone a good leader? Do those same qualities translate to all aspects of life, or can a person successfully lead a sports team, but fail in the boardroom? Are leaders born or can anyone inspire others to follow them? I won't pretend to know the answers to these questions and I doubt that many people do. But when I think about what it takes to be an effective leader, I am invariably reminded of late summer conversations with my grandfather on the deck of his home on the ...
Digital Workplace - Kommunikation um jeden Preis?
26.09.2017
Der digitale Arbeitsplatz der Zukunft verspricht vor allem eins: einfache und schnelle Kommunikation. In einer digitalisierten Welt kann nicht (schnell) genug kommuniziert werden, oder? Dabei geht es in Unternehmen um Umsatz und Ertrag, um innovative Produkte und begeisternden Service. Kommunikation um jeden Preis ist die falsche Antwort. Die Digitalisierung ist zweifellos der Treiber künftigen Wachstums und Wohlstands. Unternehmen müssen sich mit intensiverem Wettbewerb und schnell verändernden Märkten auseinandersetzen. Qualifizierte und engagierte ...
26.09.2017
Der digitale Arbeitsplatz der Zukunft verspricht vor allem eins: einfache und schnelle Kommunikation. In einer digitalisierten Welt kann nicht (schnell) genug kommuniziert werden, oder? Dabei geht es in Unternehmen um Umsatz und Ertrag, um innovative Produkte und begeisternden Service. Kommunikation um jeden Preis ist die falsche Antwort. Die Digitalisierung ist zweifellos der Treiber künftigen Wachstums und Wohlstands. Unternehmen müssen sich mit intensiverem Wettbewerb und schnell verändernden Märkten auseinandersetzen. Qualifizierte und engagierte ...
Warten oder Starten? Jetzt oder später? Oder zu spät??
26.09.2017
Wann ist der passende Zeitpunkt gekommen, um sich mit der Neugestaltung der Art und Weise, wie Unternehmen kommunizieren, zu befassen? Wenn wir mit Unternehmen darüber sprechen, wie die Kommunikation mit zeitgemäßen Werkzeugen eine neue Qualität erhalten kann und auf welche Bereiche das Auswirkungen hat, so bekommen wir hin und wieder zu hören: Das ist sehr spannend und interessant, wir müssen das Thema wirklich angehen. Aber momentan haben wir gerade alle unsere Ressourcen in diversen Projekten gebunden. Lassen sie uns das erledigen, dann sprechen wir ...
26.09.2017
Wann ist der passende Zeitpunkt gekommen, um sich mit der Neugestaltung der Art und Weise, wie Unternehmen kommunizieren, zu befassen? Wenn wir mit Unternehmen darüber sprechen, wie die Kommunikation mit zeitgemäßen Werkzeugen eine neue Qualität erhalten kann und auf welche Bereiche das Auswirkungen hat, so bekommen wir hin und wieder zu hören: Das ist sehr spannend und interessant, wir müssen das Thema wirklich angehen. Aber momentan haben wir gerade alle unsere Ressourcen in diversen Projekten gebunden. Lassen sie uns das erledigen, dann sprechen wir ...
Was ist (Social) Tagging oder wie man es ganz einfach erklärt
26.09.2017
Tagging ist eine in fast allen Social Networks angewandte Methode zum sortieren von Inhalten. Genauer gesagt spricht man in Netzwerken, egal ob Intern oder Extern, vom sogenannten Social Tagging. Wie aber erklärt man dies jemanden, der mit Netzwerken und speziell Social Networks nichts am Hut hat? In einem Videos der Continental-Woche, entstanden im Rahmen des MOOCathons #cl2025, habe ich die für mich beste Erklärung kennenlernen dürfen.Twitter ist bis heute das Netzwerk auf dem das Tagging mit Hilfe des #Hashtags am häufigsten betrieben wird. Aber nicht ...
26.09.2017
Tagging ist eine in fast allen Social Networks angewandte Methode zum sortieren von Inhalten. Genauer gesagt spricht man in Netzwerken, egal ob Intern oder Extern, vom sogenannten Social Tagging. Wie aber erklärt man dies jemanden, der mit Netzwerken und speziell Social Networks nichts am Hut hat? In einem Videos der Continental-Woche, entstanden im Rahmen des MOOCathons #cl2025, habe ich die für mich beste Erklärung kennenlernen dürfen.Twitter ist bis heute das Netzwerk auf dem das Tagging mit Hilfe des #Hashtags am häufigsten betrieben wird. Aber nicht ...
Was ist Beziehungsintelligenz: 5 Skills, die ein Netzwerk-Leader braucht
26.09.2017
Auf Leistung gibt es eine direkte Gegenleistung - diese Haltung ist der größte Fehler, den man beim Netzwerken machen kann. Coach und Psychologin Eva B. Müller plädiert stattdessen für Beziehungsintelligenz und erklärt, welche fünf Kompetenzen Network Leader brauchen. Denn Firmen werden heute nicht mehr von Teams geführt, sondern von Netzen, so ihre These - und die von Microsoft. - In Deutschland gilt es noch als verpönt, Netzwerk-Kontakte beispielsweise direkt nach Unterstützung bei Jobverlust zu fragen - Coach Eva B. Müller traut CIOs hier eine Vorreiterrolle ...
26.09.2017
Auf Leistung gibt es eine direkte Gegenleistung - diese Haltung ist der größte Fehler, den man beim Netzwerken machen kann. Coach und Psychologin Eva B. Müller plädiert stattdessen für Beziehungsintelligenz und erklärt, welche fünf Kompetenzen Network Leader brauchen. Denn Firmen werden heute nicht mehr von Teams geführt, sondern von Netzen, so ihre These - und die von Microsoft. - In Deutschland gilt es noch als verpönt, Netzwerk-Kontakte beispielsweise direkt nach Unterstützung bei Jobverlust zu fragen - Coach Eva B. Müller traut CIOs hier eine Vorreiterrolle ...
CIOs: Step Away From the Email and Get On Board with Collaboration
26.09.2017
How many more times do we have to hear email is king of workplace communications? As a former CIO at an insurance provider with over 30,000 deployed Yammer seats, I couldn't help but add my two cents to the discussion. While email remains a critical form of communication in the workplace, the idea that it is king or top of the food chain of workplace communication represents a very narrow view of enterprise communication. The Social Technology Market Is Growing People (And That Includes Employees) Are Hungry to Collaborate Email Has Its Place, But ...
26.09.2017
How many more times do we have to hear email is king of workplace communications? As a former CIO at an insurance provider with over 30,000 deployed Yammer seats, I couldn't help but add my two cents to the discussion. While email remains a critical form of communication in the workplace, the idea that it is king or top of the food chain of workplace communication represents a very narrow view of enterprise communication. The Social Technology Market Is Growing People (And That Includes Employees) Are Hungry to Collaborate Email Has Its Place, But ...
Community Triage: 5 Common Community Management Problems
26.09.2017
Lesson 1 for the day: Do not put a plastic cutting board in the oven. Lesson 2: Do not grab with bare hands to take it out. My recent life lessons brought me to the ER waiting room to watch triage nurses in their element. As each patient arrived, they took their vitals, assessed their symptoms and sent them to the appropriate area of the hospital, based on their most likely diagnoses. Some patients with quick-fixes were "fast-tracked", others were sent to the ER Doctor and still others were transferred to specialty departments in other areas of the building. ...
26.09.2017
Lesson 1 for the day: Do not put a plastic cutting board in the oven. Lesson 2: Do not grab with bare hands to take it out. My recent life lessons brought me to the ER waiting room to watch triage nurses in their element. As each patient arrived, they took their vitals, assessed their symptoms and sent them to the appropriate area of the hospital, based on their most likely diagnoses. Some patients with quick-fixes were "fast-tracked", others were sent to the ER Doctor and still others were transferred to specialty departments in other areas of the building. ...
The Future of Trust is Decentralization
26.09.2017
Anonymity and a Lack of a Central Authority Don't Necessarily Mean "Untrustworthy". Despite a few encouraging bright spots, the 2015 Edelman Trust Barometer shows that trust in just about everything rides about as low as P.M. Dawn's supposed per-gig asking price. As our CEO said, it's "as if no one has the answers to the unpredictable and unimaginable events of 2014." From where I sit, the problem is this: In both good times and bad, we tend to put our trust in organizations or institutions of various sizes and types. Understandable, really. From primitive, ...
26.09.2017
Anonymity and a Lack of a Central Authority Don't Necessarily Mean "Untrustworthy". Despite a few encouraging bright spots, the 2015 Edelman Trust Barometer shows that trust in just about everything rides about as low as P.M. Dawn's supposed per-gig asking price. As our CEO said, it's "as if no one has the answers to the unpredictable and unimaginable events of 2014." From where I sit, the problem is this: In both good times and bad, we tend to put our trust in organizations or institutions of various sizes and types. Understandable, really. From primitive, ...
Anleitung zum digitalen Unglücklichsein
25.09.2017
von Peter Diekmann - Es ist schon ein Kreuz mit dem digitalen Wandel: So viele Versprechen seitens Forschung, Wirtschaft und inzwischen auch Politik und dann passt es doch wieder nicht jedem. Hier geht es zu schnell, da zu langsam, ganz so kompliziert hatten wir uns das eigentlich nicht vorgestellt und dann hat das Produkt auch noch Nebenwirkungen. Aber Jammern hilft ja. Das hat der Philosoph und Wissenschaftler Paul Watzlawick bereits 1983 in seinem Werk "Anleitung zum Unglücklichsein" bestens beschrieben. Ich habe mir ein Update erlaubt: Die perfekte ...
25.09.2017
von Peter Diekmann - Es ist schon ein Kreuz mit dem digitalen Wandel: So viele Versprechen seitens Forschung, Wirtschaft und inzwischen auch Politik und dann passt es doch wieder nicht jedem. Hier geht es zu schnell, da zu langsam, ganz so kompliziert hatten wir uns das eigentlich nicht vorgestellt und dann hat das Produkt auch noch Nebenwirkungen. Aber Jammern hilft ja. Das hat der Philosoph und Wissenschaftler Paul Watzlawick bereits 1983 in seinem Werk "Anleitung zum Unglücklichsein" bestens beschrieben. Ich habe mir ein Update erlaubt: Die perfekte ...
Führung 4.0: Wie Führungskräfte trotz Agilität auf Kurs bleiben
25.09.2017
Agile Methoden stellen Führungskräfte vor vollkommen neue Herausforderungen. Lesen Sie, wie Sie den Change schaffen. Der technologische Wandel verändert die Geschäftswelt mit hoher Geschwindigkeit. Die meisten Unternehmen kämpfen, um dieser Entwicklung Schritt zu halten - von der Art und Weise, wie sie mit Kunden interagieren bis hin zu Planung , Steuerung und der Suche nach der zukünftigen Positionierung. Jeden Tag müssen Verantwortliche Vollgas geben, um den Anschluss an die sich permanent ändernden Rahmenbedingungen nicht zu verlieren. Dies gilt selbstverständlich ...
25.09.2017
Agile Methoden stellen Führungskräfte vor vollkommen neue Herausforderungen. Lesen Sie, wie Sie den Change schaffen. Der technologische Wandel verändert die Geschäftswelt mit hoher Geschwindigkeit. Die meisten Unternehmen kämpfen, um dieser Entwicklung Schritt zu halten - von der Art und Weise, wie sie mit Kunden interagieren bis hin zu Planung , Steuerung und der Suche nach der zukünftigen Positionierung. Jeden Tag müssen Verantwortliche Vollgas geben, um den Anschluss an die sich permanent ändernden Rahmenbedingungen nicht zu verlieren. Dies gilt selbstverständlich ...
IT & Kommunikation: Das Beste aus beiden Welten
25.09.2017
Manchmal sind sie wie Feuer und Wasser: Die Unternehmenskommunikation und die IT. Hier die Thementreiber, die kommunikativ Bedürfnisse wecken und mit Tempo und Kreativität dafür Sorge tragen sollen, dass Botschaften an die richtige Zielgruppe gelangen. Dort die Technologie-Experten, die hohen Wert auf Stabilität, Genauigkeit und Sicherheit legen müssen. Aus unseren Social-Intranet-Projekten wissen wir, dass es stets beide Seiten und Perspektiven braucht, um den digitalen Arbeitsplatz Wirklichkeit werden zu lassen. Wer Angebote kreieren will, die Mitarbeitern ...
25.09.2017
Manchmal sind sie wie Feuer und Wasser: Die Unternehmenskommunikation und die IT. Hier die Thementreiber, die kommunikativ Bedürfnisse wecken und mit Tempo und Kreativität dafür Sorge tragen sollen, dass Botschaften an die richtige Zielgruppe gelangen. Dort die Technologie-Experten, die hohen Wert auf Stabilität, Genauigkeit und Sicherheit legen müssen. Aus unseren Social-Intranet-Projekten wissen wir, dass es stets beide Seiten und Perspektiven braucht, um den digitalen Arbeitsplatz Wirklichkeit werden zu lassen. Wer Angebote kreieren will, die Mitarbeitern ...
6 Jahre Enterprise 2.0 bei Bosch - Von Social Business bis Working Out Loud
25.09.2017
von Simon Dückert - Die Robert Bosch GmbH gehört zu den Unternehmen, die vergleichsweise lange im Bereich Enterprise 2.0 aktiv sind. In einer Präsentation des technischen Projektleiters Dr. Erik Wüstners heißt wird beschrieben, dass Bosch sich im Jahr 2011 für die Plattform IBM Connections entschieden hat. In 2012 wurde dann eine Plattform mit dem Namen Bosch Connect für bis zu 60.000 Nutzer aufgebaut, die ab 2013 sukzessive erweitert wurde. Schon damals stand bei Enterprise 2.0 nicht nur die Technik, sondern auch Richtlinien (Governance), Führung und ...
25.09.2017
von Simon Dückert - Die Robert Bosch GmbH gehört zu den Unternehmen, die vergleichsweise lange im Bereich Enterprise 2.0 aktiv sind. In einer Präsentation des technischen Projektleiters Dr. Erik Wüstners heißt wird beschrieben, dass Bosch sich im Jahr 2011 für die Plattform IBM Connections entschieden hat. In 2012 wurde dann eine Plattform mit dem Namen Bosch Connect für bis zu 60.000 Nutzer aufgebaut, die ab 2013 sukzessive erweitert wurde. Schon damals stand bei Enterprise 2.0 nicht nur die Technik, sondern auch Richtlinien (Governance), Führung und ...
Work Out Loud on Priorities
25.09.2017
by Simon Terry - The changing nature of work accelerates the demands on everyone. Both employees and managers are coping with busier schedules, more messages, more decisions and more challenges on a daily basis. If you are helping a manager focus on letting them do what they do best - set priorities. Don't dumb down the decisions or you risk disempowering yourself. [...] In our efforts to make matters easier for senior managers, it can be easy to make the process too simple. Managers don't want to be managed. They want to do what they do best which is ...
25.09.2017
by Simon Terry - The changing nature of work accelerates the demands on everyone. Both employees and managers are coping with busier schedules, more messages, more decisions and more challenges on a daily basis. If you are helping a manager focus on letting them do what they do best - set priorities. Don't dumb down the decisions or you risk disempowering yourself. [...] In our efforts to make matters easier for senior managers, it can be easy to make the process too simple. Managers don't want to be managed. They want to do what they do best which is ...
Turning Objectives Into Strategy
25.09.2017
This is the 3rd post in our Strategic Community Management series. Around 90% of the strategies I've reviewed don't contain any genuine strategy at all. Most contain a bucket list of tactics to spur more engagement. Most of the problems come when we convert objectives into strategy. There are a few principles to get right here. Principle 1: You Need One Strategy Per Objective Principle 2: A Strategy Is Not A Strategic Plan Principle 3: Strategy is About Emotions (not facts) Principle 4: Don't Guess What Emotions Work, Do The Hard Research Principle 5: ...
25.09.2017
This is the 3rd post in our Strategic Community Management series. Around 90% of the strategies I've reviewed don't contain any genuine strategy at all. Most contain a bucket list of tactics to spur more engagement. Most of the problems come when we convert objectives into strategy. There are a few principles to get right here. Principle 1: You Need One Strategy Per Objective Principle 2: A Strategy Is Not A Strategic Plan Principle 3: Strategy is About Emotions (not facts) Principle 4: Don't Guess What Emotions Work, Do The Hard Research Principle 5: ...
The End of Silos - Building Organizations Fit for Our Times
25.09.2017
If organizations need to learn anything today it's how to overcome silos. Silos are the number one enemy of productivity and competitiveness. They also seriously threaten the quality of life of employees. A recent article by former Navy Seal Chris Fussell 'The battlefield experience that made me realize the danger of silos and isolated teams' is a dramatic illustration of this danger. Why are so many organizations still plagued with all the drawbacks of silos? Because they still adopt a worldview that is out of synch with our times. They fail to understand ...
25.09.2017
If organizations need to learn anything today it's how to overcome silos. Silos are the number one enemy of productivity and competitiveness. They also seriously threaten the quality of life of employees. A recent article by former Navy Seal Chris Fussell 'The battlefield experience that made me realize the danger of silos and isolated teams' is a dramatic illustration of this danger. Why are so many organizations still plagued with all the drawbacks of silos? Because they still adopt a worldview that is out of synch with our times. They fail to understand ...
Digitale Transformation mit Online Community voran treiben
22.09.2017
Ich könnte Dion Hinchcliffe nicht mehr zustimmen: Online Communities sind ein hervorragendes Werkzeug, um Digitalisierung und digitale Transformation voranzutreiben. Interne und externe "Stakeholder" können eingebunden werden. Wenn konsequent mit der Community gearbeitet wird, entsteht quasi automatisch eine transparente Wissensdatenbank. Transparenz, Kommunikation und Zusammenarbeit sind für mich Eckpfeiler, um digitalen Wandel voran zu bringen. [...] Dion fasst auch seine Erfahrungen darüber zusammen, was benötigt wird, um den digitalen Wandel voranzutreiben. ...
22.09.2017
Ich könnte Dion Hinchcliffe nicht mehr zustimmen: Online Communities sind ein hervorragendes Werkzeug, um Digitalisierung und digitale Transformation voranzutreiben. Interne und externe "Stakeholder" können eingebunden werden. Wenn konsequent mit der Community gearbeitet wird, entsteht quasi automatisch eine transparente Wissensdatenbank. Transparenz, Kommunikation und Zusammenarbeit sind für mich Eckpfeiler, um digitalen Wandel voran zu bringen. [...] Dion fasst auch seine Erfahrungen darüber zusammen, was benötigt wird, um den digitalen Wandel voranzutreiben. ...
Die vier Schritte des Content Up-Cycling
22.09.2017
Wir leben in einer wunderbaren Welt. Viele Unternehmen, die ich kenne setzen verschiedene Tools ein, um Mitarbeitern in ihrer Arbeitsweise zu unterstützen. Insbesondere in stark wissenszentrierten Branchen bieten so genannte ESN (Enterprise Social Networks) die Möglichkeit alles zu teilen, was geteilt werden muss. Jedoch sehe ich in diesen wissenzentrierten Branchen auch das Risiko, dass Mitarbeiter einer täglichen Flut an Informationen begegnen. Nur Informationen, kein wertbringender Content. Je größer eine Community (z.B. Jive oder O365) ist und je ...
22.09.2017
Wir leben in einer wunderbaren Welt. Viele Unternehmen, die ich kenne setzen verschiedene Tools ein, um Mitarbeitern in ihrer Arbeitsweise zu unterstützen. Insbesondere in stark wissenszentrierten Branchen bieten so genannte ESN (Enterprise Social Networks) die Möglichkeit alles zu teilen, was geteilt werden muss. Jedoch sehe ich in diesen wissenzentrierten Branchen auch das Risiko, dass Mitarbeiter einer täglichen Flut an Informationen begegnen. Nur Informationen, kein wertbringender Content. Je größer eine Community (z.B. Jive oder O365) ist und je ...
When two become one: The vital role of a new intranet after a merger
22.09.2017
Following the merger between two businesses, the UK financial services group, Just, needed to unify its internal culture and identity in line with their new way forward. The modern corporate intranet, HQ, is their primary enabler of cultural engagement across 1,000 employees. The specialist UK financial services group, Just, provides companies and individuals with retirement products and services. The group was born in 2016 following the merger between Just Retirement and Partnership. Inevitably, as with any change of this sort, Just went through a period ...
22.09.2017
Following the merger between two businesses, the UK financial services group, Just, needed to unify its internal culture and identity in line with their new way forward. The modern corporate intranet, HQ, is their primary enabler of cultural engagement across 1,000 employees. The specialist UK financial services group, Just, provides companies and individuals with retirement products and services. The group was born in 2016 following the merger between Just Retirement and Partnership. Inevitably, as with any change of this sort, Just went through a period ...
Why your company's Intranet looks like a website from the 90's
22.09.2017
I have worked on many Intranet projects, have started designing them back when I worked for Microsoft Services and then, but even now I'm often confronted with rather static and old-fashioned Intranet environments. The Intranet is rarely an environment that people enjoy visiting and companies make the most obvious mistakes when realizing these environments, but you have to be involved in several of these types of projects to see the correlation. I'm going to share the most important factors that result in the failure of these projects and how ...
22.09.2017
I have worked on many Intranet projects, have started designing them back when I worked for Microsoft Services and then, but even now I'm often confronted with rather static and old-fashioned Intranet environments. The Intranet is rarely an environment that people enjoy visiting and companies make the most obvious mistakes when realizing these environments, but you have to be involved in several of these types of projects to see the correlation. I'm going to share the most important factors that result in the failure of these projects and how ...
Digital Workplace: Moving Ahead One Step at a Time
22.09.2017
The highly collaborative digital workplace is so much more than an extension of a corporate intranet. As companies forge ahead with their digital transformation initiatives, renewed focus on the employee workplace is taking center stage. After all, the more IT improves employee efficiency, the more competitive the company becomes. But unlike many IT projects, digital workplace initiatives never formally end. They typically start off rather slowly, while employees gain familiarity with new interfaces and apps. Once the projects gain traction, though, ...
22.09.2017
The highly collaborative digital workplace is so much more than an extension of a corporate intranet. As companies forge ahead with their digital transformation initiatives, renewed focus on the employee workplace is taking center stage. After all, the more IT improves employee efficiency, the more competitive the company becomes. But unlike many IT projects, digital workplace initiatives never formally end. They typically start off rather slowly, while employees gain familiarity with new interfaces and apps. Once the projects gain traction, though, ...
9 Principles Behind Successful Online Community Strategies
22.09.2017
This is part 2 of our 6-part series on community strategy. If you like the series, consider signing up for our Strategic Community Management course. Enrolment is now open and the course begins on October 9th, 2017. This is going to explain the key processes behind establishing community goals and winning internal support. About half of our clients ask for our help to set the goals for their community. The following might help. This is a big topic, so I've divided it into 9 key principles. Principle 1: Engagement Should Never Be A Goal Principle 2: Goals ...
22.09.2017
This is part 2 of our 6-part series on community strategy. If you like the series, consider signing up for our Strategic Community Management course. Enrolment is now open and the course begins on October 9th, 2017. This is going to explain the key processes behind establishing community goals and winning internal support. About half of our clients ask for our help to set the goals for their community. The following might help. This is a big topic, so I've divided it into 9 key principles. Principle 1: Engagement Should Never Be A Goal Principle 2: Goals ...
Focus on the right numbers to revive your #InternalComms technologies
22.09.2017
Over the last few years, companies and public agencies have spent immense sums on various forms of internal communication technology. While vendors trot out occasional success stories, generally disappointing use figures mean that the more frequent refrain has been: "We spent allllllllll this money on this (app/video platform/intranet/enterprise social network) and no one f*)#!+g uses it." The refrain can mean different things to its different speakers. For the app producer, it often means "Crap, we are going to lose our contract." A business sponsor ...
22.09.2017
Over the last few years, companies and public agencies have spent immense sums on various forms of internal communication technology. While vendors trot out occasional success stories, generally disappointing use figures mean that the more frequent refrain has been: "We spent allllllllll this money on this (app/video platform/intranet/enterprise social network) and no one f*)#!+g uses it." The refrain can mean different things to its different speakers. For the app producer, it often means "Crap, we are going to lose our contract." A business sponsor ...
Das Armageddon der Change Manager
21.09.2017
Das Ende von Change Management wie wir es kennen "Change or die!" Wie ein Schlachtruf hallt diese Aufforderung seit einiger Zeit schon durch die Flure und Werkshallen der großen, aber auch kleinen Firmen. Mal mehr, mal weniger laut, aber immer mit Nachdruck von der Sorte, die keinen Widerspruch duldet. Wer würde sich dem auch verschließen wollen, möchte doch niemand in der heutigen Zeit mit dem Etikett "Veränderungs-resistent" versehen werden. Rasch werden "Change Manager" ernannt. Sie sollen es richten und den dringend benötigten kulturellen Wandel ...
21.09.2017
Das Ende von Change Management wie wir es kennen "Change or die!" Wie ein Schlachtruf hallt diese Aufforderung seit einiger Zeit schon durch die Flure und Werkshallen der großen, aber auch kleinen Firmen. Mal mehr, mal weniger laut, aber immer mit Nachdruck von der Sorte, die keinen Widerspruch duldet. Wer würde sich dem auch verschließen wollen, möchte doch niemand in der heutigen Zeit mit dem Etikett "Veränderungs-resistent" versehen werden. Rasch werden "Change Manager" ernannt. Sie sollen es richten und den dringend benötigten kulturellen Wandel ...
Was ist eine Misstrauenskultur?
21.09.2017
Die Anforderungen an die Arbeitskulturen verändern sich! Wir brauchen zukünftig Arbeitskulturen, in denen sich Kreativität entfalten kann und Empowerment entsteht. Warum ist in der neuen Arbeitskultur kein Platz mehr für Misstrauen? Das Empowerment der Mitarbeiter, verbunden mit hoher Motivation, Eigenverantwortung und Selbstorganisationsfähigkeit, bildet die Voraussetzung, um in den disruptiven Märkten erfolgreich zu sein. Die Mitarbeiter müssen durch vergrößerte Delegation mehr Raum bekommen und gleichzeitig auch in der Lage sein, diesen Raum zu füllen. ...
21.09.2017
Die Anforderungen an die Arbeitskulturen verändern sich! Wir brauchen zukünftig Arbeitskulturen, in denen sich Kreativität entfalten kann und Empowerment entsteht. Warum ist in der neuen Arbeitskultur kein Platz mehr für Misstrauen? Das Empowerment der Mitarbeiter, verbunden mit hoher Motivation, Eigenverantwortung und Selbstorganisationsfähigkeit, bildet die Voraussetzung, um in den disruptiven Märkten erfolgreich zu sein. Die Mitarbeiter müssen durch vergrößerte Delegation mehr Raum bekommen und gleichzeitig auch in der Lage sein, diesen Raum zu füllen. ...
Zwischen Grassroot und Top-down: Steckt das mittlere Management in der Veränderungsfalle?
21.09.2017
von Guido Bosbach - Kurz vor dem Start der größten Personal(er)messe Europas hatte Winfried Felser von der Competence Site zu einem "Klassentreffender der HR-Community", wie Marc Wagner von Detecon es nannte, nach Köln ins Separee der "#HRmachtNextAct" geladen. Mit über 200 geplanten/geladenen Gästen fiel die traute Zweisamkeit - ganz den Social Media Trends folgend - zwar etwas größer aus, dafür blieb um so mehr Gelegenheit zum ehrlichen, offenen Austausch. Teil dieses Austauschs war eine Diskussion zu "New Business meets New Work" in der wir (Sabine ...
21.09.2017
von Guido Bosbach - Kurz vor dem Start der größten Personal(er)messe Europas hatte Winfried Felser von der Competence Site zu einem "Klassentreffender der HR-Community", wie Marc Wagner von Detecon es nannte, nach Köln ins Separee der "#HRmachtNextAct" geladen. Mit über 200 geplanten/geladenen Gästen fiel die traute Zweisamkeit - ganz den Social Media Trends folgend - zwar etwas größer aus, dafür blieb um so mehr Gelegenheit zum ehrlichen, offenen Austausch. Teil dieses Austauschs war eine Diskussion zu "New Business meets New Work" in der wir (Sabine ...
Enterprise 2.0: Wissenstransfer durch Social Collaboration
21.09.2017
"Social Collaboration Tools" sollen für reibungslose Kommunikationsprozesse sorgen und damit den Wissenstransfer in Unternehmen fördern. Doch wo stehen die deutschen Unternehmen auf dem Weg zum "Enterprise 2.0" - und was sagt dieser Begriff überhaupt aus? Ein kurzer Überblick. Als der IT-Journalist Eric Knorr das Schlagwort "Web 2.0" im Jahr 2003 erstmals einer breiten Öffentlichkeit vorstellte, war die Geschäftswelt im Umbruch: Die sogenannte "Dotcom-Blase" war kurz zuvor geplatzt; die Geschäftsmodelle zahlreicher Technologieunternehmen hatten sich ...
21.09.2017
"Social Collaboration Tools" sollen für reibungslose Kommunikationsprozesse sorgen und damit den Wissenstransfer in Unternehmen fördern. Doch wo stehen die deutschen Unternehmen auf dem Weg zum "Enterprise 2.0" - und was sagt dieser Begriff überhaupt aus? Ein kurzer Überblick. Als der IT-Journalist Eric Knorr das Schlagwort "Web 2.0" im Jahr 2003 erstmals einer breiten Öffentlichkeit vorstellte, war die Geschäftswelt im Umbruch: Die sogenannte "Dotcom-Blase" war kurz zuvor geplatzt; die Geschäftsmodelle zahlreicher Technologieunternehmen hatten sich ...
Long-Term Value & Your ESN: Finding the Magic and Making it Stick
21.09.2017
You've got this shiny new thing called an enterprise social network (ESN). You've unwrapped the package, installed the batteries, read the instruction manual, and flipped the switch. Abracadabra! Poof! This thing is ON. You move forward with an awareness campaign, you train your users, and after the first few months you even have some metrics you can collect. But you still might be scratching your head, thinking, "How do I create long-term value with this thing?" Upper management is breathing down your neck, wanting to know how it's going, and by the ...
21.09.2017
You've got this shiny new thing called an enterprise social network (ESN). You've unwrapped the package, installed the batteries, read the instruction manual, and flipped the switch. Abracadabra! Poof! This thing is ON. You move forward with an awareness campaign, you train your users, and after the first few months you even have some metrics you can collect. But you still might be scratching your head, thinking, "How do I create long-term value with this thing?" Upper management is breathing down your neck, wanting to know how it's going, and by the ...
Building the employee experience with technology, 'loops', and trust
21.09.2017
How do organisations design great employee experiences, to drive higher engagement? Learn more from Benefex's CEO and founder, Matt Macri-Waller. In this interview, he tells MARGINALIA the mission of the OneHub platform, explains the company's methodology around using 'loops', and shares his views on the use of emerging technology to make personalised recommendations at work. Entrepreneur Matt Macri-Waller found a commonality at the organisations he worked with; they were all struggling to engage employees. "Every single day, I saw ...
21.09.2017
How do organisations design great employee experiences, to drive higher engagement? Learn more from Benefex's CEO and founder, Matt Macri-Waller. In this interview, he tells MARGINALIA the mission of the OneHub platform, explains the company's methodology around using 'loops', and shares his views on the use of emerging technology to make personalised recommendations at work. Entrepreneur Matt Macri-Waller found a commonality at the organisations he worked with; they were all struggling to engage employees. "Every single day, I saw ...
Strategy - Getting Experts To Share New Information
21.09.2017
Park and Gabbard have identified one of the most powerful triggers to get experts (or subject matter experts) to share new information; fear of being scooped. Once you have set the community objectives, you need to decide what emotional levers you're going to pull to get people to perform the action. A common mistake here is to focus on the outcome rather than the process. Yes, there's a good chance that members of high status want to increase and maintain their high status. That's not a strategy though, that's an outcome of the strategy. A strategy ...
21.09.2017
Park and Gabbard have identified one of the most powerful triggers to get experts (or subject matter experts) to share new information; fear of being scooped. Once you have set the community objectives, you need to decide what emotional levers you're going to pull to get people to perform the action. A common mistake here is to focus on the outcome rather than the process. Yes, there's a good chance that members of high status want to increase and maintain their high status. That's not a strategy though, that's an outcome of the strategy. A strategy ...
Reflections on white collar AI on the horizon and a talk by Euan Semple
21.09.2017
by Catherine Shinners - Over the past few years my work has been focused on helping people in organizations to re-think how they work, communicate and engage in a digital workplace. Despite the proliferation of collaboration, communication and social network tools and technologies within companies, people still work with pre-digital mindsets and behaviors. It takes time, conscious effort and some re-skilling to move people into fully inhabiting the digital workplace. As automation with artificial intelligence capabilities gains momentum, how will these ...
21.09.2017
by Catherine Shinners - Over the past few years my work has been focused on helping people in organizations to re-think how they work, communicate and engage in a digital workplace. Despite the proliferation of collaboration, communication and social network tools and technologies within companies, people still work with pre-digital mindsets and behaviors. It takes time, conscious effort and some re-skilling to move people into fully inhabiting the digital workplace. As automation with artificial intelligence capabilities gains momentum, how will these ...
HR Needs to go agile - here's why
21.09.2017
It's been several years now since I first discovered the power of Agile and the potential this mindset has for innovating the Human Resources (HR) profession. In this time, I've shared the AgileHR journey with a wide variety of HR teams, ranging from traditional banks and multinational corporates to cutting edge tech innovators. "...like Agile itself, there's no blueprint for embracing AgileHR - the only way to learn is to begin" It's clear from these case studies that, like Agile itself, there's no blueprint for embracing AgileHR - the only way ...
21.09.2017
It's been several years now since I first discovered the power of Agile and the potential this mindset has for innovating the Human Resources (HR) profession. In this time, I've shared the AgileHR journey with a wide variety of HR teams, ranging from traditional banks and multinational corporates to cutting edge tech innovators. "...like Agile itself, there's no blueprint for embracing AgileHR - the only way to learn is to begin" It's clear from these case studies that, like Agile itself, there's no blueprint for embracing AgileHR - the only way ...
Digitale Goldschürfer
20.09.2017
300 Teilnehmer, fünf Veranstaltungen, drei Kontinente. Auf der Hackathon-Reihe von Daimler hatten Studierende aus aller Welt im vergangenen Jahr ein Ziel: innerhalb der vorgegebenen Zeit von 24 Stunden einen Prototyp ihrer digitalen Innovation zu entwickeln und der Fachjury zu präsentieren. In diesem Jahr geht das Event auf der Internationalen Automobil-Ausstellung (IAA) in Frankfurt in eine neue Runde. Das Mercedes-Benz Kundenmagazin sprach mit zwei Köpfen von DigitalLife, Markus Hägele und Sebastian Thiemt, über die besondere Magie eines Hackathons, ...
20.09.2017
300 Teilnehmer, fünf Veranstaltungen, drei Kontinente. Auf der Hackathon-Reihe von Daimler hatten Studierende aus aller Welt im vergangenen Jahr ein Ziel: innerhalb der vorgegebenen Zeit von 24 Stunden einen Prototyp ihrer digitalen Innovation zu entwickeln und der Fachjury zu präsentieren. In diesem Jahr geht das Event auf der Internationalen Automobil-Ausstellung (IAA) in Frankfurt in eine neue Runde. Das Mercedes-Benz Kundenmagazin sprach mit zwei Köpfen von DigitalLife, Markus Hägele und Sebastian Thiemt, über die besondere Magie eines Hackathons, ...
Three Burning Questions: Social Apps in the Workplace
20.09.2017
by Brad Grissom - I'm going to try a new format where I ask three related questions and give my best take on answers for each. I want to keep my answers concise and to the point, so hopefully I won't ramble too much and if I do, maybe I will take a little time to do some editing (but probably not). This first set of burning questions revolve around the sometimes challenging issue of getting workers to adopt social apps in the workplace. Social apps are a mainstay in our personal lives. Our days typically start and end with some form of social media consumption, ...
20.09.2017
by Brad Grissom - I'm going to try a new format where I ask three related questions and give my best take on answers for each. I want to keep my answers concise and to the point, so hopefully I won't ramble too much and if I do, maybe I will take a little time to do some editing (but probably not). This first set of burning questions revolve around the sometimes challenging issue of getting workers to adopt social apps in the workplace. Social apps are a mainstay in our personal lives. Our days typically start and end with some form of social media consumption, ...
#ChangeChat with Celine Schillinger - Part 1
20.09.2017
What a sneaky lady!! Or ridiculously humble. So when I introduced Celine in this #changechat I said she had too many accolades too mention, it would cut into the time we had to chat. What I didn't know then was she was about to be awarded a Knight of the French National Order of Merit the next night! I did say she was AMAZING! Celine is also known for her TEDx Talk, French Business Woman of the Year (2013), a IABC Gold Quill Winner, one of Women over 40 to Watch , and five times award winner in 2017 alone! She is the Head of Quality, Innovation and Engagement ...
20.09.2017
What a sneaky lady!! Or ridiculously humble. So when I introduced Celine in this #changechat I said she had too many accolades too mention, it would cut into the time we had to chat. What I didn't know then was she was about to be awarded a Knight of the French National Order of Merit the next night! I did say she was AMAZING! Celine is also known for her TEDx Talk, French Business Woman of the Year (2013), a IABC Gold Quill Winner, one of Women over 40 to Watch , and five times award winner in 2017 alone! She is the Head of Quality, Innovation and Engagement ...
The enterprise technologies to watch in 2017
20.09.2017
by Dion Hinchcliffe - It was a rebuilding year in a sense, as emerging tech for the enterprise steadily proceeded but didn't result in as many new targets to track as last year. Yet it's also abundantly clear the largest digital shifts by far are still ahead of us. Here's how 2017 is breaking down. Enterprise IT in 2017 continues to be highly influenced by consumer technology, but for a change this year we can see a concerted push to craft business-ready versions of emerging tech in hot new categories. This is particularly the case in ...
20.09.2017
by Dion Hinchcliffe - It was a rebuilding year in a sense, as emerging tech for the enterprise steadily proceeded but didn't result in as many new targets to track as last year. Yet it's also abundantly clear the largest digital shifts by far are still ahead of us. Here's how 2017 is breaking down. Enterprise IT in 2017 continues to be highly influenced by consumer technology, but for a change this year we can see a concerted push to craft business-ready versions of emerging tech in hot new categories. This is particularly the case in ...
5 Rules for Successful Microlearning
20.09.2017
It's almost inevitable that within the next few decades, Clippy will arise from the dead as a miniature virtual assistant projected on your desk in augmented reality. In this near future, Clippy will compete with Siri, Alexa, and Cortana to coach you through difficult challenges at work. In the meantime, learning new skills the hard way is still an essential part of doing one's job well. John Seely Brown, former chief scientist at Xerox, pegs the half-life of job skills to be five years. According to some experts, that number is shrinking. And whatever ...
20.09.2017
It's almost inevitable that within the next few decades, Clippy will arise from the dead as a miniature virtual assistant projected on your desk in augmented reality. In this near future, Clippy will compete with Siri, Alexa, and Cortana to coach you through difficult challenges at work. In the meantime, learning new skills the hard way is still an essential part of doing one's job well. John Seely Brown, former chief scientist at Xerox, pegs the half-life of job skills to be five years. According to some experts, that number is shrinking. And whatever ...
A Newbie's Guide To Knowledge Bases
20.09.2017
In today's connected world, consumers expect fast and accurate information. If you can't provide them with what they want exactly when they want it, they will find someone who can. It's really as simple as that! Which is why you need to try and meet every need of your target customers. Consistently satisfying customers makes you stand out from a large portion of competitors. Today's market is hyper-competitive, so standing out can be tough - especially when you are just starting out. You need to make sure that your message doesn't go unnoticed by implementing ...
20.09.2017
In today's connected world, consumers expect fast and accurate information. If you can't provide them with what they want exactly when they want it, they will find someone who can. It's really as simple as that! Which is why you need to try and meet every need of your target customers. Consistently satisfying customers makes you stand out from a large portion of competitors. Today's market is hyper-competitive, so standing out can be tough - especially when you are just starting out. You need to make sure that your message doesn't go unnoticed by implementing ...
Can a chatbot help in emergency situations?
20.09.2017
Whilst chat bots have undoubtedly grown in usage in the past few months, they have largely been restrained to customer service type roles but it has been branching out into other fields recently. I wrote a few weeks ago about a growing emphasis on pre-emptive care, and this is one area that has seen a growth in chatbots, with services such as Your.MD offering a chatbot type service to try and answer your healthcare queries. It's essentially a smarter triaging service that is designed to help lessen the load on human emergency services. Emergency bot ...
20.09.2017
Whilst chat bots have undoubtedly grown in usage in the past few months, they have largely been restrained to customer service type roles but it has been branching out into other fields recently. I wrote a few weeks ago about a growing emphasis on pre-emptive care, and this is one area that has seen a growth in chatbots, with services such as Your.MD offering a chatbot type service to try and answer your healthcare queries. It's essentially a smarter triaging service that is designed to help lessen the load on human emergency services. Emergency bot ...
The Seven Deadly Sins of Predicting the Future of AI
20.09.2017
We are surrounded by hysteria about the future of Artificial Intelligence and Robotics. There is hysteria about how powerful they will become how quickly, and there is hysteria about what they will do to jobs. As I write these words on September 2nd, 2017, I note just two news stories from the last 48 hours. Yesterday, in the New York Times, Oren Etzioni, chief executive of the Allen Institute for Artificial Intelligence, wrote an opinion piece titled How to Regulate Artificial Intelligence where he does a good job of arguing against the hysteria that ...
20.09.2017
We are surrounded by hysteria about the future of Artificial Intelligence and Robotics. There is hysteria about how powerful they will become how quickly, and there is hysteria about what they will do to jobs. As I write these words on September 2nd, 2017, I note just two news stories from the last 48 hours. Yesterday, in the New York Times, Oren Etzioni, chief executive of the Allen Institute for Artificial Intelligence, wrote an opinion piece titled How to Regulate Artificial Intelligence where he does a good job of arguing against the hysteria that ...
Ade One Size fits all: Zusammenarbeit ist per se vielfältig
19.09.2017
von Stefan Pfeiffer - Eine neue Umfrage von harmon.ie unter 800 Wissensarbeitern, welche Programme sie am Arbeitsplatz auf Computer, Tablet oder Smartphone nutzen: Schockierende 48 Prozent der Anwendungen, die sie nutzen, werden nicht von der IT bereitgestellt. Darunter sind "Klassiker" wie Dropbox, Google Docs und WhatsApp. 61 Prozent der IT Abteilungen versuchen den Wildwuchs mit einer Cloud Governance Politik Herr zu werden und die Risiken einzudämmen. Studien schätzen, dass ein Drittel aller Services der Schatten IT ein Risiko darstellen. Durchschnittlich ...
19.09.2017
von Stefan Pfeiffer - Eine neue Umfrage von harmon.ie unter 800 Wissensarbeitern, welche Programme sie am Arbeitsplatz auf Computer, Tablet oder Smartphone nutzen: Schockierende 48 Prozent der Anwendungen, die sie nutzen, werden nicht von der IT bereitgestellt. Darunter sind "Klassiker" wie Dropbox, Google Docs und WhatsApp. 61 Prozent der IT Abteilungen versuchen den Wildwuchs mit einer Cloud Governance Politik Herr zu werden und die Risiken einzudämmen. Studien schätzen, dass ein Drittel aller Services der Schatten IT ein Risiko darstellen. Durchschnittlich ...
Führen im digitalen Zeitalter: Ein Gespräch mit Dr. Sebastian Hollmann
19.09.2017
Zahlreiche Digitalisierungsinitiativen beeinflussen auch die Organisationsstruktur und Hierarchien von Unternehmen und erfordern neue, auf die digitale Transformation zugeschnittene Führungsmethoden. Im Gespräch mit dem Workpath Magazin gibt Dr. Sebastian Hollmann Einblicke in nachhaltige Leadership im digitalen Zeitalter und wie OKRs wirksam dafür eingesetzt werden können. Die Generation Y nehmen als Digital Natives eine zunehmend wichtige Rolle in der Arbeitswelt ein. Was sind deren neue Wertvorstellungen? Digital Leadership wird als einer der zentralen ...
19.09.2017
Zahlreiche Digitalisierungsinitiativen beeinflussen auch die Organisationsstruktur und Hierarchien von Unternehmen und erfordern neue, auf die digitale Transformation zugeschnittene Führungsmethoden. Im Gespräch mit dem Workpath Magazin gibt Dr. Sebastian Hollmann Einblicke in nachhaltige Leadership im digitalen Zeitalter und wie OKRs wirksam dafür eingesetzt werden können. Die Generation Y nehmen als Digital Natives eine zunehmend wichtige Rolle in der Arbeitswelt ein. Was sind deren neue Wertvorstellungen? Digital Leadership wird als einer der zentralen ...
A Digital Workplace Requires Revisiting Employee Engagement
19.09.2017
Digital technology is shaping our culture -- and ultimately changing the way we work. Remote software and mobile technologies allow an increasing number of professionals to work remotely and with more flexibility. But the ability to work remotely is now forcing employers to evolve their employee engagement strategies The more quickly technology evolves, the more change we see across the workplace. Challenges emerge: employees need to adjust to these new technologies, work tenures decrease and leading organizations do their best to keep a pulse on company ...
19.09.2017
Digital technology is shaping our culture -- and ultimately changing the way we work. Remote software and mobile technologies allow an increasing number of professionals to work remotely and with more flexibility. But the ability to work remotely is now forcing employers to evolve their employee engagement strategies The more quickly technology evolves, the more change we see across the workplace. Challenges emerge: employees need to adjust to these new technologies, work tenures decrease and leading organizations do their best to keep a pulse on company ...
Gartner: Execs Prioritizing Digital Workplace Without Even Knowing It
19.09.2017
CEOs are building their digital workplaces without even knowing it. Monica Basso, research vice president at Gartner delivered that message to Gartner Digital Workplace Summit attendees during a session titled "Driving Business Success With a Digital Workplace." Gartner conducted a survey at the end of 2016 into the priorities of CEOs and CIOs. Basso said when asked about their priorities for the next two years, many senior executives did not mention digital transformation or digital workplaces. "When we you asked them about the digital workplace many ...
19.09.2017
CEOs are building their digital workplaces without even knowing it. Monica Basso, research vice president at Gartner delivered that message to Gartner Digital Workplace Summit attendees during a session titled "Driving Business Success With a Digital Workplace." Gartner conducted a survey at the end of 2016 into the priorities of CEOs and CIOs. Basso said when asked about their priorities for the next two years, many senior executives did not mention digital transformation or digital workplaces. "When we you asked them about the digital workplace many ...
Look Beyond the Digital Workplace to Our Digital Society
19.09.2017
Digital workplaces do not exist in isolation -- they are part of a much bigger picture. Frank Buytendijk, Gartner Fellow in Gartner's Data and Analytics group, opened the company's Digital Workplace Summit in London this morning with a recommendation for attendees: think about digital workplaces in the broader context. Buytendijk argues digital workplaces are part of digital societies. So when discussing digital transformation and digital workplaces, the conversation must open up beyond the scope of a single organization or company. Digital ...
19.09.2017
Digital workplaces do not exist in isolation -- they are part of a much bigger picture. Frank Buytendijk, Gartner Fellow in Gartner's Data and Analytics group, opened the company's Digital Workplace Summit in London this morning with a recommendation for attendees: think about digital workplaces in the broader context. Buytendijk argues digital workplaces are part of digital societies. So when discussing digital transformation and digital workplaces, the conversation must open up beyond the scope of a single organization or company. Digital ...
How Microlearning Will Shape the Future of Work
19.09.2017
When I first started experimenting with microlearning in 2010, Amazon sold one book on the topic: The Didactics of Microlearning. Written in dense academic text translated from German, the book made me feel like I was slogging through an instruction manual for an infinitely complex blender. Today, we are awash in microlearning platforms, certificate programs, conference swag items, and perhaps soon a microlearning flavor of Ben & Jerry's ice cream. Per ATD's own research, 92 percent of organizations using microlearning plan to do more of it in 2017, ...
19.09.2017
When I first started experimenting with microlearning in 2010, Amazon sold one book on the topic: The Didactics of Microlearning. Written in dense academic text translated from German, the book made me feel like I was slogging through an instruction manual for an infinitely complex blender. Today, we are awash in microlearning platforms, certificate programs, conference swag items, and perhaps soon a microlearning flavor of Ben & Jerry's ice cream. Per ATD's own research, 92 percent of organizations using microlearning plan to do more of it in 2017, ...
Mapping Critical Knowledge for Digital Transformation
19.09.2017
Companies in almost every industry these days are trying to go digital. When digitalization is done in the context of a company's strategic knowledge, powerful growth opportunities can be uncovered. One way to do it is by using a strategic knowledge-mapping framework that Ian MacMillan and Martin Ihrig had discussed in a Knowledge@Wharton interview in 2015. In this paper, co-authored with Jill Steinhour, Ihrig and MacMillan explain how the knowledge-mapping framework can shed light on recent strategic changes at Adobe, a software firm headquartered in ...
19.09.2017
Companies in almost every industry these days are trying to go digital. When digitalization is done in the context of a company's strategic knowledge, powerful growth opportunities can be uncovered. One way to do it is by using a strategic knowledge-mapping framework that Ian MacMillan and Martin Ihrig had discussed in a Knowledge@Wharton interview in 2015. In this paper, co-authored with Jill Steinhour, Ihrig and MacMillan explain how the knowledge-mapping framework can shed light on recent strategic changes at Adobe, a software firm headquartered in ...
The War For Talent Is Over, And Everyone Lost
19.09.2017
Two decades ago, McKinsey researchers saw a "war for talent" brewing. Looking at current trends, two experts see no victors. In 1998, after a year-long study on the subject, McKinsey researchers declared that a "war for talent" was underway. In the years ahead, they said, organizations' future success would depend on how well they could attract, develop, and retain talented employees-an ever more valuable asset in ever higher demand. "Instead of winning a war for talent, organizations appear to be waging a war on talent, repelling and alienating employees ...
19.09.2017
Two decades ago, McKinsey researchers saw a "war for talent" brewing. Looking at current trends, two experts see no victors. In 1998, after a year-long study on the subject, McKinsey researchers declared that a "war for talent" was underway. In the years ahead, they said, organizations' future success would depend on how well they could attract, develop, and retain talented employees-an ever more valuable asset in ever higher demand. "Instead of winning a war for talent, organizations appear to be waging a war on talent, repelling and alienating employees ...
Breaking the Soil
19.09.2017
by Carmen Medina - The book on my nightstand right now is Willa Cather's My Antonia. I've come to Willa Cather way too late in life. Cather writes compelling novels, mostly about pioneers, that brim with insights about people doing hard things. In My Antonia, she describes the tribulations of the settlers of the vast Midwest prairies, focusing on an immigrant family from Bohemia and their daughter, Antonia. I had occasion to mention the book recently when I was chatting with someone who has so far been unable to change the conversation in his ...
19.09.2017
by Carmen Medina - The book on my nightstand right now is Willa Cather's My Antonia. I've come to Willa Cather way too late in life. Cather writes compelling novels, mostly about pioneers, that brim with insights about people doing hard things. In My Antonia, she describes the tribulations of the settlers of the vast Midwest prairies, focusing on an immigrant family from Bohemia and their daughter, Antonia. I had occasion to mention the book recently when I was chatting with someone who has so far been unable to change the conversation in his ...
Social Intranets: How Social Should Yours Be?
18.09.2017
Ask a hundred random business owners how they view social intranets and it's likely that the majority will be less than enthusiastic. You see, many think of social intranets as being synonymous with time wasting. They have visions of employees sharing holiday photos and recipes or worse still, idly chatting the day away. Now we are all social beings to a greater or lesser extent and the truth is that allowing time for interaction and collaboration between staff can deliver a whole host of business benefits that you may not have considered before. And ...
18.09.2017
Ask a hundred random business owners how they view social intranets and it's likely that the majority will be less than enthusiastic. You see, many think of social intranets as being synonymous with time wasting. They have visions of employees sharing holiday photos and recipes or worse still, idly chatting the day away. Now we are all social beings to a greater or lesser extent and the truth is that allowing time for interaction and collaboration between staff can deliver a whole host of business benefits that you may not have considered before. And ...
Social Tech Made Easy Makes for Soft Social
18.09.2017
When we want to improve our health, we often have to make small, difficult choices like climbing the stairs rather than taking the elevator. Similarly, if we want to improve our organizations we need to make small, difficult choices like starting a debate, engaging the strangers within other departments, and being critically honest. Enterprise Social could do better by doing less. In an effort to make social tech more like public social tools, vendors have actually made the tools less social by making them easier and familiar. Yes, ease of use is positive ...
18.09.2017
When we want to improve our health, we often have to make small, difficult choices like climbing the stairs rather than taking the elevator. Similarly, if we want to improve our organizations we need to make small, difficult choices like starting a debate, engaging the strangers within other departments, and being critically honest. Enterprise Social could do better by doing less. In an effort to make social tech more like public social tools, vendors have actually made the tools less social by making them easier and familiar. Yes, ease of use is positive ...
Re-wiring for the Complex Workplace
18.09.2017
by Harold Jarche - Complexity is the new normal We are so interconnected today that many cannot imagine otherwise. Almost every person is connected to worldwide communication networks. News travels at the speed of a Tweet. Meanwhile, inside the enterprise, reaction times and feedback loops have to get faster to deal with markets that can create multi-billion dollar valuations seemingly overnight. But are they getting faster? Expectations for digital competencies for workers keep increasing, without much of a clue from management what these really are. ...
18.09.2017
by Harold Jarche - Complexity is the new normal We are so interconnected today that many cannot imagine otherwise. Almost every person is connected to worldwide communication networks. News travels at the speed of a Tweet. Meanwhile, inside the enterprise, reaction times and feedback loops have to get faster to deal with markets that can create multi-billion dollar valuations seemingly overnight. But are they getting faster? Expectations for digital competencies for workers keep increasing, without much of a clue from management what these really are. ...
App Fatigue Beginning To Hit The Workforce
18.09.2017
App fatigue is a documented phenomenon among consumers, but a new report from Harmon.ie suggests app fatigue is hitting professionals in the workplace, too. The company released the results of its survey late last week. Titled "The False Promise of the App Economy," Harmon.ie's research found the average business professional uses 9.4 apps at work. IT workers use the most, with 10.4 apps, on average. Half of survey respondents said they spend a significant portion of their time on email, checking it five times an hour. Reports in Fortune noted email ...
18.09.2017
App fatigue is a documented phenomenon among consumers, but a new report from Harmon.ie suggests app fatigue is hitting professionals in the workplace, too. The company released the results of its survey late last week. Titled "The False Promise of the App Economy," Harmon.ie's research found the average business professional uses 9.4 apps at work. IT workers use the most, with 10.4 apps, on average. Half of survey respondents said they spend a significant portion of their time on email, checking it five times an hour. Reports in Fortune noted email ...
Where Should The Interactions Be?
18.09.2017
Someone asked if the best place for interactions was on the forum? Or should they be in comments on news posts? Or via in-person meetups? Or through social channels like Twitter, Facebook, Instagram, and Snapchat? The answer is quite simple. What kind of interactions best suit your strategy? For example... If your goal is customer support, you almost certainly want to be answering questions on social channels and possibly on a specific forum platform too. This allows you to answer as many questions as possible and document the best information for others ...
18.09.2017
Someone asked if the best place for interactions was on the forum? Or should they be in comments on news posts? Or via in-person meetups? Or through social channels like Twitter, Facebook, Instagram, and Snapchat? The answer is quite simple. What kind of interactions best suit your strategy? For example... If your goal is customer support, you almost certainly want to be answering questions on social channels and possibly on a specific forum platform too. This allows you to answer as many questions as possible and document the best information for others ...
#WomenInTech meet Rita Zonius, Enterprise Social Engineer, Oz
18.09.2017
Rita Zonius based in Melbourne, is my enterprise social soul mate down under. We are both members of Change Agents Worldwide run by simon terry. This is an interview for my blog #WomenInTech -- a key theme at Microsoft Ignite #MSignite Orlando next week. The blog spotlights outstanding #ESN #WomenInTech from around the world -- and how we Work Out Loud #WOL. I'm presenting GlaxoSmithKline's #GSK #Yammer story at #MSignite. Looking forward to meeting Rita in person, in London in a few weeks time at this novel CIPR event. Lesley Crook based in London. ...
18.09.2017
Rita Zonius based in Melbourne, is my enterprise social soul mate down under. We are both members of Change Agents Worldwide run by simon terry. This is an interview for my blog #WomenInTech -- a key theme at Microsoft Ignite #MSignite Orlando next week. The blog spotlights outstanding #ESN #WomenInTech from around the world -- and how we Work Out Loud #WOL. I'm presenting GlaxoSmithKline's #GSK #Yammer story at #MSignite. Looking forward to meeting Rita in person, in London in a few weeks time at this novel CIPR event. Lesley Crook based in London. ...
9 Terrible Habits You Need to Stop Immediately
18.09.2017
Author Tim Ferriss suggests some common bad habits you should definitely add to your not-to-do-list. Perhaps you've heard of a "not-to-do list." CEOs and productivity experts recommend the idea highly as a huge productivity booster that will help you free up time and headspace for all the things that really matter. Sounds great. But what should go on it? Best-selling author Tim Ferriss has some ideas. In a recent short podcast he offered nine suggestions of bad work habits that many entrepreneurs and others desperately need to eliminate (chances ...
18.09.2017
Author Tim Ferriss suggests some common bad habits you should definitely add to your not-to-do-list. Perhaps you've heard of a "not-to-do list." CEOs and productivity experts recommend the idea highly as a huge productivity booster that will help you free up time and headspace for all the things that really matter. Sounds great. But what should go on it? Best-selling author Tim Ferriss has some ideas. In a recent short podcast he offered nine suggestions of bad work habits that many entrepreneurs and others desperately need to eliminate (chances ...
What Do You Do When Someone "Steals" Your Amazing Idea?
18.09.2017
The subject line read: "did you see this?" The message was from my editor Jen. "Nir, I saw the headline on this story and thought it might be written by you -- but no!" she wrote. "Very weird." I instantly clicked on the link she'd sent. It was uncanny! An article written by Christopher Mele at the New York Times, freakishly similar to a post I'd written but hadn't yet published. My first thought was that I'd accidentally tweeted a link to my draft or published my post by mistake. It was as if someone had hacked into my computer or read my mind. Mele's ...
18.09.2017
The subject line read: "did you see this?" The message was from my editor Jen. "Nir, I saw the headline on this story and thought it might be written by you -- but no!" she wrote. "Very weird." I instantly clicked on the link she'd sent. It was uncanny! An article written by Christopher Mele at the New York Times, freakishly similar to a post I'd written but hadn't yet published. My first thought was that I'd accidentally tweeted a link to my draft or published my post by mistake. It was as if someone had hacked into my computer or read my mind. Mele's ...
Verpuppen, Verkappen und Verirren - Stadien der digitalen Transformation
15.09.2017
von Sebastian Thielke - Heute möchte ich mich mal nicht dazu auslassen, was man alles anders machen kann und sollte und überhaupt, dass ja nicht die Technologie im Vordergrund steht, sondern der Mensch und die Kommunikation. Nein, heute werfe ich mal einen zusammenfassenden Blick auf sechs Jahre Veränderungen mit Innovationen, Idealen und Methoden. Eigentlich brennt mir diese Betrachtung schon lange auf der Zunge. Doch worum geht es mir? Eigentlich um was recht Einfaches - die Beobachtung und Feststellung zu Organisationen und Unternehmen und deren Weg ...
15.09.2017
von Sebastian Thielke - Heute möchte ich mich mal nicht dazu auslassen, was man alles anders machen kann und sollte und überhaupt, dass ja nicht die Technologie im Vordergrund steht, sondern der Mensch und die Kommunikation. Nein, heute werfe ich mal einen zusammenfassenden Blick auf sechs Jahre Veränderungen mit Innovationen, Idealen und Methoden. Eigentlich brennt mir diese Betrachtung schon lange auf der Zunge. Doch worum geht es mir? Eigentlich um was recht Einfaches - die Beobachtung und Feststellung zu Organisationen und Unternehmen und deren Weg ...
Enterprise Social Network im Personalwesen
15.09.2017
Teil 2: Onboarding - Kommunikation ist (fast) alles. In ersten Teil haben wir uns damit auseinandergesetzt, wie ein Enterprise Social Network Unternehmen dabei unterstützen kann, dass sich fähige Kandidaten für die vakanten Stellen interessieren und somit die Voraussetzungen für einen Bewerbungsprozess gegeben sind. Heute sehen wir uns an, wie ein Enterprise Social Network hilft, neue Mitarbeiter besser und schneller in das Unternehmen zu integrieren. Interaktives Bewerbermanagement entwickelt sich zum Standard Der Bewerbungsprozess ist vergleichbar ...
15.09.2017
Teil 2: Onboarding - Kommunikation ist (fast) alles. In ersten Teil haben wir uns damit auseinandergesetzt, wie ein Enterprise Social Network Unternehmen dabei unterstützen kann, dass sich fähige Kandidaten für die vakanten Stellen interessieren und somit die Voraussetzungen für einen Bewerbungsprozess gegeben sind. Heute sehen wir uns an, wie ein Enterprise Social Network hilft, neue Mitarbeiter besser und schneller in das Unternehmen zu integrieren. Interaktives Bewerbermanagement entwickelt sich zum Standard Der Bewerbungsprozess ist vergleichbar ...
Drei Thesen für die Diskussion über "Du musst Dein Ändern leben"
15.09.2017
von Siegfried Lautenbacher - Die Resonanz auf meinen Artikel "Alles nur eine Farce?" hat mich erstaunt und überwältigt. Am kommenden Dienstag, 19.09. findet nun im Rahmen des ausgezeichnet besetzten IOM Summits in Köln der Workshop statt, der Auslöser des Artikels war. Unter dem Motto Warum Du Dein Ändern leben musst haben wir 70 Minuten Zeit zur Diskussion. Mein Kollege Alexander und ich haben uns drei Thesen überlegt, anhand derer wir die Diskussion anregen wollen. Hier sind sie. Thesen sollen ja zuspitzen, ich hoffe, niemand fühlt sich dadurch persönlich ...
15.09.2017
von Siegfried Lautenbacher - Die Resonanz auf meinen Artikel "Alles nur eine Farce?" hat mich erstaunt und überwältigt. Am kommenden Dienstag, 19.09. findet nun im Rahmen des ausgezeichnet besetzten IOM Summits in Köln der Workshop statt, der Auslöser des Artikels war. Unter dem Motto Warum Du Dein Ändern leben musst haben wir 70 Minuten Zeit zur Diskussion. Mein Kollege Alexander und ich haben uns drei Thesen überlegt, anhand derer wir die Diskussion anregen wollen. Hier sind sie. Thesen sollen ja zuspitzen, ich hoffe, niemand fühlt sich dadurch persönlich ...
Combining technology with a winning communications strategy
15.09.2017
How do you ensure your organisation's digital tools support your communication strategy? How do you weave existing channels into your strategy while being open to new technology? StaffConnect's VP of Product and Customer Delivery, Ciara O'Keeffe, tells MARGINALIA about her approach to 'AppSuccess', describes the principles of community management, and shares her views on the future of mobile enterprise. A digital communications leader, Ciara O'Keeffe (pictured right), doesn't follow a strategic framework when partnering with organisations to deliver ...
15.09.2017
How do you ensure your organisation's digital tools support your communication strategy? How do you weave existing channels into your strategy while being open to new technology? StaffConnect's VP of Product and Customer Delivery, Ciara O'Keeffe, tells MARGINALIA about her approach to 'AppSuccess', describes the principles of community management, and shares her views on the future of mobile enterprise. A digital communications leader, Ciara O'Keeffe (pictured right), doesn't follow a strategic framework when partnering with organisations to deliver ...
How to Motivate Employees to Go Beyond Their Jobs
15.09.2017
Every day, employees make decisions about whether they are willing to go the extra mile in ways that contribute to their organization's success. These are important decisions because research shows that when employees are willing to go beyond their formal roles by helping out coworkers, volunteering to take on special assignments, introducing new ideas and work practices, attending non-mandatory meetings, putting in extra hours to complete important projects, and so forth, their companies are more efficient and effective. As a result, a critical task ...
15.09.2017
Every day, employees make decisions about whether they are willing to go the extra mile in ways that contribute to their organization's success. These are important decisions because research shows that when employees are willing to go beyond their formal roles by helping out coworkers, volunteering to take on special assignments, introducing new ideas and work practices, attending non-mandatory meetings, putting in extra hours to complete important projects, and so forth, their companies are more efficient and effective. As a result, a critical task ...
The High Price of Overly Prescriptive HR Policies
15.09.2017
Recently, one of my colleagues left our firm to make significantly more money at another company. We wanted to keep her, but the commission-based salary offered by the other company was more than we could match. She hadn't realized how long her new commute would be during rush hour, however, and after three days of long, round-trip commutes during rush-hour traffic, she asked to shift her schedule an hour earlier to spend less time in unproductive gridlock. Her manager denied her request, saying, "If we did it for you, we'd have to do it for others." ...
15.09.2017
Recently, one of my colleagues left our firm to make significantly more money at another company. We wanted to keep her, but the commission-based salary offered by the other company was more than we could match. She hadn't realized how long her new commute would be during rush hour, however, and after three days of long, round-trip commutes during rush-hour traffic, she asked to shift her schedule an hour earlier to spend less time in unproductive gridlock. Her manager denied her request, saying, "If we did it for you, we'd have to do it for others." ...
Improve Your Productivity With Inbox Zero
15.09.2017
Use this incredible method to prevent missing an important email or forgetting a critical task. As a busy CEO and founder, I receive hundreds of emails every day and send around 50 myself. Yet at the end of the day, my inbox is empty. I follow a principle called Inbox Zero. No, I don't have an assistant managing my emails. And no, Inbox Zero is not just a dream - it can be done. Why should you keep your email inbox empty? The benefits are many: You won't miss an important email again when you use the Inbox Zero method. You won't leave people hanging ...
15.09.2017
Use this incredible method to prevent missing an important email or forgetting a critical task. As a busy CEO and founder, I receive hundreds of emails every day and send around 50 myself. Yet at the end of the day, my inbox is empty. I follow a principle called Inbox Zero. No, I don't have an assistant managing my emails. And no, Inbox Zero is not just a dream - it can be done. Why should you keep your email inbox empty? The benefits are many: You won't miss an important email again when you use the Inbox Zero method. You won't leave people hanging ...
5 Reasons Why Agile Does Not Work In Germany And What To Do
15.09.2017
I don't intend to offend anyone who has a different opinion from me, but I do want to share my experience and explain to you Why Agile does not Work in Germany. Some of you may disagree and think that I'm generalizing as a whole, but nevertheless let me share my experience with you. I've lived in Germany for about 9 years (this was written in 2017), worked, travelled and lived in several different countries so I know the differences. Like everywhere else, culture, mindset and even history plays an important part in the work environment of Germany. However, ...
15.09.2017
I don't intend to offend anyone who has a different opinion from me, but I do want to share my experience and explain to you Why Agile does not Work in Germany. Some of you may disagree and think that I'm generalizing as a whole, but nevertheless let me share my experience with you. I've lived in Germany for about 9 years (this was written in 2017), worked, travelled and lived in several different countries so I know the differences. Like everywhere else, culture, mindset and even history plays an important part in the work environment of Germany. However, ...
You Already Have a Digital Workplace - Now You Want a Great One
14.09.2017
Hands up -- who has a digital workplace? Let's try this again: Hands up everyone who has a digital workplace? Everyone put your hand up. That's better! The term "digital workplace" is relatively new, and is only now gaining interest and momentum. Yet organizations have had digital workplaces since the earliest days of PCs and email, they've just not been very good. Our goal now must be to deliver good -- or ideally, great -- digital workplaces. What Is a Digital Workplace? "A digital workplace consists of the set of tools, platforms and environments ...
14.09.2017
Hands up -- who has a digital workplace? Let's try this again: Hands up everyone who has a digital workplace? Everyone put your hand up. That's better! The term "digital workplace" is relatively new, and is only now gaining interest and momentum. Yet organizations have had digital workplaces since the earliest days of PCs and email, they've just not been very good. Our goal now must be to deliver good -- or ideally, great -- digital workplaces. What Is a Digital Workplace? "A digital workplace consists of the set of tools, platforms and environments ...
What's the Difference Between Collaboration and Teamwork?
14.09.2017
by Eddie Prentice - What's the difference between collaboration and teamwork? I hadn't really thought about that much until an email popped in to my inbox from Higher Logic pointing to a blog post on the topic. The author, Molly Talbert, explains the difference by saying that with teams everybody has defined roles and generally sticks to them. With collaboration, those lines are blurred and people drift out of their siloes. Why does this matter? The answer to that question is that technology has opened up the possibility of teams with hundreds of members ...
14.09.2017
by Eddie Prentice - What's the difference between collaboration and teamwork? I hadn't really thought about that much until an email popped in to my inbox from Higher Logic pointing to a blog post on the topic. The author, Molly Talbert, explains the difference by saying that with teams everybody has defined roles and generally sticks to them. With collaboration, those lines are blurred and people drift out of their siloes. Why does this matter? The answer to that question is that technology has opened up the possibility of teams with hundreds of members ...
3 Key Benefits of an Enterprise Social Network
14.09.2017
Following Facebook's dismal performance on Black Friday-responsible for a mere 0.68 percent of the day's total online sales-media leaders have begun to speculate as to social media's ability to drive direct sales. And although such speculation is warranted, New York Times columnist, Stephen Baker, in a recent Sunday Review op-ed put it best: "Social networks, like them or not, are fast laying out a new grid of personal connections. Even if this matrix of humanity sputters in advertising and marketing, it's bound to spawn new industries ...
14.09.2017
Following Facebook's dismal performance on Black Friday-responsible for a mere 0.68 percent of the day's total online sales-media leaders have begun to speculate as to social media's ability to drive direct sales. And although such speculation is warranted, New York Times columnist, Stephen Baker, in a recent Sunday Review op-ed put it best: "Social networks, like them or not, are fast laying out a new grid of personal connections. Even if this matrix of humanity sputters in advertising and marketing, it's bound to spawn new industries ...
Social Media as a Collaborative Work Space
14.09.2017
One of the big challenges for organisations internally is the management of knowledge, this often seems to sit with individuals rather than collectively in the organisation. This is often most clearly highlighted when a single employee in a key position moves on and takes the knowledge and experience with them, the learning process seems to reset and somebody new has to acquire that knowledge and experience from scratch (and starts the process of isolating that knowledge all over again). This process of knowledge isolation is further exacerbated when ...
14.09.2017
One of the big challenges for organisations internally is the management of knowledge, this often seems to sit with individuals rather than collectively in the organisation. This is often most clearly highlighted when a single employee in a key position moves on and takes the knowledge and experience with them, the learning process seems to reset and somebody new has to acquire that knowledge and experience from scratch (and starts the process of isolating that knowledge all over again). This process of knowledge isolation is further exacerbated when ...
8 Things Collaborative Leaders Know
14.09.2017
Are you a collaborative leader? Collaborative leaders understand that organizations are networks of relationships and that relationships are the glue that holds them together. Anyone can be collaborative leader -- no matter whether you are the president, a mid-level manager or a front-line supervisor.. or in a large corporation a small business, a non-profit, or a school. Collaborative leaders create communities, whether they lead the entire organization or a team within the organization. Collaboration is not an option - it is an imperative. If you are ...
14.09.2017
Are you a collaborative leader? Collaborative leaders understand that organizations are networks of relationships and that relationships are the glue that holds them together. Anyone can be collaborative leader -- no matter whether you are the president, a mid-level manager or a front-line supervisor.. or in a large corporation a small business, a non-profit, or a school. Collaborative leaders create communities, whether they lead the entire organization or a team within the organization. Collaboration is not an option - it is an imperative. If you are ...
12 Things Collaborative Leaders Do
14.09.2017
Collaborative leaders create communities where people unite around a common purpose and values, working collaboratively to accomplish a shared vision that makes a powerful and positive impact. Their job is to champion the vision, provide resources and remove roadblocks. How do they do this? Some of these 12 behaviors could describe any leader. But when you look at them altogether, a pattern emerges that is quite different from traditional leaders. Collaborative Leaders... Flatten things Allow leadership to emerge Know the business and the landscape Live ...
14.09.2017
Collaborative leaders create communities where people unite around a common purpose and values, working collaboratively to accomplish a shared vision that makes a powerful and positive impact. Their job is to champion the vision, provide resources and remove roadblocks. How do they do this? Some of these 12 behaviors could describe any leader. But when you look at them altogether, a pattern emerges that is quite different from traditional leaders. Collaborative Leaders... Flatten things Allow leadership to emerge Know the business and the landscape Live ...
True Enterprise Collaboration Depends on Cross-Platform Interoperability
14.09.2017
Enterprises need tools that work together - even among competing products. Cloud-based work management and collaboration tools are now considered a must-have for successful businesses. In a recent survey of business leaders, more than 80% say collaboration and work management tools are used across their entire business. It's clear that business leaders have recognized the vital role that these tools can play: collaboration is an essential driver of growth, and investing in enterprise collaboration and work management tools is critical to staying competitive. ...
14.09.2017
Enterprises need tools that work together - even among competing products. Cloud-based work management and collaboration tools are now considered a must-have for successful businesses. In a recent survey of business leaders, more than 80% say collaboration and work management tools are used across their entire business. It's clear that business leaders have recognized the vital role that these tools can play: collaboration is an essential driver of growth, and investing in enterprise collaboration and work management tools is critical to staying competitive. ...
Is Radical Transparency Collaborative?
14.09.2017
I was chatting with Ray Dalio, founder of Bridgewater Associates last Tuesday about the thin line between constructive and destructive confrontation in the workplace. "Confrontation has to be constructive," the founder of the world's largest hedge fund told me. "You need to get everything out on the table." Constructive confrontation is one of the Ten Cultural Elements of Collaboration that I introduced in The Culture of Collaboration book. It's also an aspect of Bridgewater's controversial culture. Ray had just finished an on-stage interview with Charles ...
14.09.2017
I was chatting with Ray Dalio, founder of Bridgewater Associates last Tuesday about the thin line between constructive and destructive confrontation in the workplace. "Confrontation has to be constructive," the founder of the world's largest hedge fund told me. "You need to get everything out on the table." Constructive confrontation is one of the Ten Cultural Elements of Collaboration that I introduced in The Culture of Collaboration book. It's also an aspect of Bridgewater's controversial culture. Ray had just finished an on-stage interview with Charles ...
Intranet Launch: Cultivate A Social Intranet
14.09.2017
I don't know about you, but I can easily find myself engrossed in HGTV. Whether it is Chip and Joanna shiplapping Waco, Karen and Mina revamping downtown Indianapolis, or the Yard Crashers searching home improvement stores for someone who could use a pro's expertise - there are a few common format elements. In each show, budgets include a large amount for the yard and landscaping. Homeowners could spend hundreds or thousands of dollars on the inside of their homes, but if the outside does not have a welcoming street view some people may just drive on ...
14.09.2017
I don't know about you, but I can easily find myself engrossed in HGTV. Whether it is Chip and Joanna shiplapping Waco, Karen and Mina revamping downtown Indianapolis, or the Yard Crashers searching home improvement stores for someone who could use a pro's expertise - there are a few common format elements. In each show, budgets include a large amount for the yard and landscaping. Homeowners could spend hundreds or thousands of dollars on the inside of their homes, but if the outside does not have a welcoming street view some people may just drive on ...
Turning Employee Advocacy On Its Head
14.09.2017
by Sarah Goodall - For businesses stepping into employee advocacy for the first time, the temptation to command and control the content will be irresistible. After years of telling employees to steer clear of social media at work, letting them share content not authorised by the brand may feel one step too far, too soon. However, no matter how engaged your employees are, few will want to become "brand broadcasters" unless there's something in it for them. Too often, employee advocacy programs are managed top down 4 Reasons Why It's Time for Employee ...
14.09.2017
by Sarah Goodall - For businesses stepping into employee advocacy for the first time, the temptation to command and control the content will be irresistible. After years of telling employees to steer clear of social media at work, letting them share content not authorised by the brand may feel one step too far, too soon. However, no matter how engaged your employees are, few will want to become "brand broadcasters" unless there's something in it for them. Too often, employee advocacy programs are managed top down 4 Reasons Why It's Time for Employee ...
Google & Microsoft Are Building Software To Identify Influencers And Trendsetters
14.09.2017
New patents aim to identify and encourage online experts and influencers -- with implications for brands and content creators. The CB Insights Patent Search Engine surfaced two patents this week that prove Google and Microsoft are eager to inject quantitative tech into the "Influencer Economy." Google applied for a patent focused on pinpointing, notifying, and rewarding "trendsetters" - aka early consumers of online content that ends up goes viral. In addition, this identification could ultimately help Google predict what content may go viral. Microsoft ...
14.09.2017
New patents aim to identify and encourage online experts and influencers -- with implications for brands and content creators. The CB Insights Patent Search Engine surfaced two patents this week that prove Google and Microsoft are eager to inject quantitative tech into the "Influencer Economy." Google applied for a patent focused on pinpointing, notifying, and rewarding "trendsetters" - aka early consumers of online content that ends up goes viral. In addition, this identification could ultimately help Google predict what content may go viral. Microsoft ...
Breaking Down Silos Is a Myth, Do This Instead
13.09.2017
Horizontal connections are what's important. Nobody likes a silo. Or a stovepipe for that matter. These insular structures are the bane of every organization's existence because they restrict the flow of information and can lead to disastrous consequences like the General Motors ignition switch scandal. So not surprisingly, managers seek to break down silos wherever they can. The problem is, of course, when you reorganize to break down one kind of silo, you inevitably create others. If, for example, your company is organized around functional ...
13.09.2017
Horizontal connections are what's important. Nobody likes a silo. Or a stovepipe for that matter. These insular structures are the bane of every organization's existence because they restrict the flow of information and can lead to disastrous consequences like the General Motors ignition switch scandal. So not surprisingly, managers seek to break down silos wherever they can. The problem is, of course, when you reorganize to break down one kind of silo, you inevitably create others. If, for example, your company is organized around functional ...
Leadership on the Shop Floor
13.09.2017
by Céline Schillinger - "Everyone is a leader": this corporate meme often sounds like a false promise to manufacturing operators. Leadership courses end at shop floor managers, when they reach them. Operators are expected to fit into standard operating procedures, regardless of their individual skills or aspirations. Sixty years after W. Edwards Deming said why and how the shop floor should be involved in improving the system - not just running it - only a fraction of his teachings is being understood and applied by the manufacturing industry. Instead ...
13.09.2017
by Céline Schillinger - "Everyone is a leader": this corporate meme often sounds like a false promise to manufacturing operators. Leadership courses end at shop floor managers, when they reach them. Operators are expected to fit into standard operating procedures, regardless of their individual skills or aspirations. Sixty years after W. Edwards Deming said why and how the shop floor should be involved in improving the system - not just running it - only a fraction of his teachings is being understood and applied by the manufacturing industry. Instead ...
As Your Company Evolves, What Happens to Employees Who Don't?
13.09.2017
When my company was young, we worked with two contractors who played key roles in client services. As we grew and defined our core values -- singling out accountability as our top priority -- it became clear that these contractors did not meet our newly defined standards. They were often difficult to catch on the phone, noncommittal about deadlines, and understandably had more of an individual, not team-based, approach to their work. Because they were such strong performers and clients liked working with them, I tolerated their behavior. However, when ...
13.09.2017
When my company was young, we worked with two contractors who played key roles in client services. As we grew and defined our core values -- singling out accountability as our top priority -- it became clear that these contractors did not meet our newly defined standards. They were often difficult to catch on the phone, noncommittal about deadlines, and understandably had more of an individual, not team-based, approach to their work. Because they were such strong performers and clients liked working with them, I tolerated their behavior. However, when ...
How to Help Someone Discover Work That Excites Them
13.09.2017
Much has been written on a leader's role in motivating, engaging, and bringing out the best in others. Yet research suggests there is still much more that could be done. Frequently cited is the 2014 Deloitte study that found that "up to 87% of America's workforce is not able to contribute to their full potential because they don't have passion for their work." This passion gap is important because "passionate workers are committed to continually achieving higher levels of performance." Robert Kaplan, author of What You're Really Meant to Do, states that ...
13.09.2017
Much has been written on a leader's role in motivating, engaging, and bringing out the best in others. Yet research suggests there is still much more that could be done. Frequently cited is the 2014 Deloitte study that found that "up to 87% of America's workforce is not able to contribute to their full potential because they don't have passion for their work." This passion gap is important because "passionate workers are committed to continually achieving higher levels of performance." Robert Kaplan, author of What You're Really Meant to Do, states that ...
Are You Accurately Measuring Your Company's Digital Strength?
13.09.2017
There are few business leaders around the world not thinking about digital transformation in some shape or form. Whether improving omni-channel commerce or developing digital extensions to product lines, businesses are working out how to drive profitability through digital. But traditional metrics might underestimate the impact of digital, leaving companies vulnerable to aggressive competitors or pure-play disruptors. Many managers are missing digital signals that could help them better compete. Armed with a hypothesis that the stock market was undervaluing ...
13.09.2017
There are few business leaders around the world not thinking about digital transformation in some shape or form. Whether improving omni-channel commerce or developing digital extensions to product lines, businesses are working out how to drive profitability through digital. But traditional metrics might underestimate the impact of digital, leaving companies vulnerable to aggressive competitors or pure-play disruptors. Many managers are missing digital signals that could help them better compete. Armed with a hypothesis that the stock market was undervaluing ...
What Your Innovation Process Should Look Like
13.09.2017
Companies and government agencies often make the mistake of viewing innovation as a set of unconstrained activities with no discipline. In reality, for innovation to contribute to a company or government agency, it needs to be designed as a process from start to deployment. When organizations lack a formal innovation pipeline process, project approvals tend to be based on who has the best demo or slides, or who lobbies the hardest. There is no burden on those who proposed a new idea or technology to talk to customers, build minimal viable products, test ...
13.09.2017
Companies and government agencies often make the mistake of viewing innovation as a set of unconstrained activities with no discipline. In reality, for innovation to contribute to a company or government agency, it needs to be designed as a process from start to deployment. When organizations lack a formal innovation pipeline process, project approvals tend to be based on who has the best demo or slides, or who lobbies the hardest. There is no burden on those who proposed a new idea or technology to talk to customers, build minimal viable products, test ...
AI May Soon Replace Even the Most Elite Consultants
13.09.2017
Amazon's Alexa just got a new job. In addition to her other 15,000 skills like playing music and telling knock-knock jokes, she can now also answer economic questions for clients of the Swiss global financial services company, UBS Group AG. According to the Wall Street Journal (WSJ), a new partnership between UBS Wealth Management and Amazon allows some of UBS's European wealth-management clients to ask Alexa certain financial and economic questions. Alexa will then answer their queries with the information provided by UBS's chief investment office without ...
13.09.2017
Amazon's Alexa just got a new job. In addition to her other 15,000 skills like playing music and telling knock-knock jokes, she can now also answer economic questions for clients of the Swiss global financial services company, UBS Group AG. According to the Wall Street Journal (WSJ), a new partnership between UBS Wealth Management and Amazon allows some of UBS's European wealth-management clients to ask Alexa certain financial and economic questions. Alexa will then answer their queries with the information provided by UBS's chief investment office without ...
The 'internet of things' is sending us back to the Middle Ages
13.09.2017
nternet-enabled devices are so common, and so vulnerable, that hackers recently broke into a casino through its fish tank. The tank had internet-connected sensors measuring its temperature and cleanliness. The hackers got into the fish tank's sensors and then to the computer used to control them, and from there to other parts of the casino's network. The intruders were able to copy 10 gigabytes of data to somewhere in Finland. By gazing into this fish tank, we can see the problem with "internet of things" devices: We don't really control them. And it's ...
13.09.2017
nternet-enabled devices are so common, and so vulnerable, that hackers recently broke into a casino through its fish tank. The tank had internet-connected sensors measuring its temperature and cleanliness. The hackers got into the fish tank's sensors and then to the computer used to control them, and from there to other parts of the casino's network. The intruders were able to copy 10 gigabytes of data to somewhere in Finland. By gazing into this fish tank, we can see the problem with "internet of things" devices: We don't really control them. And it's ...
Establish a Strong Collaboration Strategy to Handle Changing Workplace Demands
12.09.2017
The growing number of remote workers means it's more important than ever before to get collaboration right. Creating seamless communications across offices and departments -- regardless of employees' locations -- is critical to identifying and achieving common business goals and objectives. Strong Collaboration Strategies: The Solution to Today's Workplace Demands The Secret of High Performing Companies Choosing the Right Tools for the Job Lead With Employee Tool Requirements Learn From the Competition Create Guidelines for Use Collaboration ...
12.09.2017
The growing number of remote workers means it's more important than ever before to get collaboration right. Creating seamless communications across offices and departments -- regardless of employees' locations -- is critical to identifying and achieving common business goals and objectives. Strong Collaboration Strategies: The Solution to Today's Workplace Demands The Secret of High Performing Companies Choosing the Right Tools for the Job Lead With Employee Tool Requirements Learn From the Competition Create Guidelines for Use Collaboration ...
Communities are the future of business
12.09.2017
AI, machine learning, chatbots and the cult of big data. Business can sometimes feel like it's becoming less human, less authentic. But the key to success in this changing world is to double down on those things that make us human, and leverage community to thrive. Let's explore why. From networked to collaborative markets Collaboration is the defining human force of our era. Technological disruption and digital transformation have necessitated that we work cooperatively and creatively to solve challenges in our businesses, across our industries and ...
12.09.2017
AI, machine learning, chatbots and the cult of big data. Business can sometimes feel like it's becoming less human, less authentic. But the key to success in this changing world is to double down on those things that make us human, and leverage community to thrive. Let's explore why. From networked to collaborative markets Collaboration is the defining human force of our era. Technological disruption and digital transformation have necessitated that we work cooperatively and creatively to solve challenges in our businesses, across our industries and ...
Factors to Consider when Measuring Network Influence
12.09.2017
When engaging with folks about their enterprise social network (often Yammer community managers) I usually start with the same two questions. First, what problem are you looking to solve? Second, how does the answer to the first question inform your social strategy? What I hear varies but answers include questions on the engagement of users and wanting to know who is "moving the needle" or influencing their network. This post offers a way to think about network influence and what should be taken into consideration when measuring it. Here are four factors ...
12.09.2017
When engaging with folks about their enterprise social network (often Yammer community managers) I usually start with the same two questions. First, what problem are you looking to solve? Second, how does the answer to the first question inform your social strategy? What I hear varies but answers include questions on the engagement of users and wanting to know who is "moving the needle" or influencing their network. This post offers a way to think about network influence and what should be taken into consideration when measuring it. Here are four factors ...
The Quest For The Holy Grail Of Team Messaging Apps: Finding Your Perfect Solution
12.09.2017
We're seeing a significant challenge today in finding the right enterprise-level team messaging app that's easy to use, compatible with a work environment, and combines various daily functions so employees don't have to bounce back and forth between platforms or apps causing confusion. There's quite a proliferation of team messaging apps in the market, and having so many options at your fingertips makes it difficult for application development & delivery (AD&D) pros searching for the right platform for their enterprise. Years ago, employees used ...
12.09.2017
We're seeing a significant challenge today in finding the right enterprise-level team messaging app that's easy to use, compatible with a work environment, and combines various daily functions so employees don't have to bounce back and forth between platforms or apps causing confusion. There's quite a proliferation of team messaging apps in the market, and having so many options at your fingertips makes it difficult for application development & delivery (AD&D) pros searching for the right platform for their enterprise. Years ago, employees used ...
The Importance of Mobile Apps for Increasing Employee Engagement
12.09.2017
These days, employees can be safely assumed to have their phones on them at all times. Laptops, if they even have one, may be left at home or at the office, but a smartphone is going to be the best way to get in front of them. Internet usage as a whole is on the verge of being dominated by smartphones. As a communicator, that means that every time you forgo utilizing a mobile app for employee engagement as a part of your strategy, you're throwing your resources in with a declining trend and forcing your employees to change habits. Your time and budgets ...
12.09.2017
These days, employees can be safely assumed to have their phones on them at all times. Laptops, if they even have one, may be left at home or at the office, but a smartphone is going to be the best way to get in front of them. Internet usage as a whole is on the verge of being dominated by smartphones. As a communicator, that means that every time you forgo utilizing a mobile app for employee engagement as a part of your strategy, you're throwing your resources in with a declining trend and forcing your employees to change habits. Your time and budgets ...
Turning Community Questions Into Long-Form Answers
12.09.2017
Go to your community, list your discussions in the last month by the number of views, and look at the top questions listed there. Take the top 5 to 10 and send them to an internal expert to write a detailed answer or opinion piece on one of them. Then promote the piece internally and externally. If you have some paid social budget, you can use this to promote the answer too. There aren't many wins as easy as taking some of the most popular questions in your community and inviting a product or topic expert to create a world class solution for your me ...
12.09.2017
Go to your community, list your discussions in the last month by the number of views, and look at the top questions listed there. Take the top 5 to 10 and send them to an internal expert to write a detailed answer or opinion piece on one of them. Then promote the piece internally and externally. If you have some paid social budget, you can use this to promote the answer too. There aren't many wins as easy as taking some of the most popular questions in your community and inviting a product or topic expert to create a world class solution for your me ...
Stop Letting Email Control Your Work Day
12.09.2017
One of the very first lectures I give each year to new MBA students is about time management. By the time they arrive in my classroom, they are two days into the fall term, and I can already see that some of them are barely keeping their heads above water. I see this lecture as both a reality check and a breath of fresh air. They will never get everything done, but they can get the important things done. Simply giving them permission to take control of their priorities -- focusing on the "management" portion of time management -- seems to lift some of ...
12.09.2017
One of the very first lectures I give each year to new MBA students is about time management. By the time they arrive in my classroom, they are two days into the fall term, and I can already see that some of them are barely keeping their heads above water. I see this lecture as both a reality check and a breath of fresh air. They will never get everything done, but they can get the important things done. Simply giving them permission to take control of their priorities -- focusing on the "management" portion of time management -- seems to lift some of ...
How to be happy at work: Friends. Lunch. Hope.
12.09.2017
[...] So what does it take to find happiness at work? (And keep in mind that, according to Gallup, which tracks this, only a third of U.S. workers are "engaged," meaning "involved in, enthusiastic about, and committed to their work and workplace." Another survey, by the Philadelphia staffing company Yoh Services LLC, says worker confidence fell to a yearlong low in the first quarter.) For happiness, three things matter: a sense of purpose and an opportunity to contribute to a larger cause; a personal vision of a good life, embracing work and home and ...
12.09.2017
[...] So what does it take to find happiness at work? (And keep in mind that, according to Gallup, which tracks this, only a third of U.S. workers are "engaged," meaning "involved in, enthusiastic about, and committed to their work and workplace." Another survey, by the Philadelphia staffing company Yoh Services LLC, says worker confidence fell to a yearlong low in the first quarter.) For happiness, three things matter: a sense of purpose and an opportunity to contribute to a larger cause; a personal vision of a good life, embracing work and home and ...
Continuous Delivery and Release Automation - Critical To DevOps Success
12.09.2017
I am seeing more and more inquiries focused on driving business transformation where the transformation depends on software and business technology. ING is a model for digital transformation, and Ralph Hamers, CEO, has publicly reinforced the bank's transformation. Hamers stated "We have to recognize that technology is what Banks do". Every business today must focus on delivering applications faster to drive customer experiences to meet the business' constantly evolving requirements, or risk becoming digital dust! Speed is important, but without quality ...
12.09.2017
I am seeing more and more inquiries focused on driving business transformation where the transformation depends on software and business technology. ING is a model for digital transformation, and Ralph Hamers, CEO, has publicly reinforced the bank's transformation. Hamers stated "We have to recognize that technology is what Banks do". Every business today must focus on delivering applications faster to drive customer experiences to meet the business' constantly evolving requirements, or risk becoming digital dust! Speed is important, but without quality ...
Open vs Closed Groups on Workplace by Facebook: What a Dilemma!
11.09.2017
As we started introducing SWOOP to Workplace by Facebook clients, the big difference we noticed between Workplace customers and customers using other Enterprise Social Networking (ESN) platforms was the proportion of "Open" to "Closed" groups. Our 2017 benchmarking report of 57 organisations worldwide identified an average 74% open groups, with four organisations being 100% open. We have always pushed to keep the number of open groups as high as possible, while acknowledging there are always good reasons to have some groups closed. Isn't that why organisations ...
11.09.2017
As we started introducing SWOOP to Workplace by Facebook clients, the big difference we noticed between Workplace customers and customers using other Enterprise Social Networking (ESN) platforms was the proportion of "Open" to "Closed" groups. Our 2017 benchmarking report of 57 organisations worldwide identified an average 74% open groups, with four organisations being 100% open. We have always pushed to keep the number of open groups as high as possible, while acknowledging there are always good reasons to have some groups closed. Isn't that why organisations ...
You Don't Have A Strategy if You Don't Have the Work
11.09.2017
by Simon Terry - The commonest error in plans to develop social collaboration in an organisation is the most obvious error. Too many plans aren't focused on the work. You don't have a strategy for realising the value of collaboration in your organisation if it doesn't focus on the work of your organisation. Early Friday morning last week was the #ESNChat tweet chat. Rita Zonius and Dion Hinchcliffe were discussing a question about the plans for developing ESNs. Dion reiterated an important point - adoption or other abstract goals don't matter. Your business ...
11.09.2017
by Simon Terry - The commonest error in plans to develop social collaboration in an organisation is the most obvious error. Too many plans aren't focused on the work. You don't have a strategy for realising the value of collaboration in your organisation if it doesn't focus on the work of your organisation. Early Friday morning last week was the #ESNChat tweet chat. Rita Zonius and Dion Hinchcliffe were discussing a question about the plans for developing ESNs. Dion reiterated an important point - adoption or other abstract goals don't matter. Your business ...
4 Secrets to Digital Workplace Satisfaction from Scandinavia
11.09.2017
If you're a worker in Denmark, Sweden or Norway, you might actually look forward to hearing your alarm go off each morning. Why? Well, according to Universum's 2016 Global Workforce Happiness Index, Danish employees lead the world in job satisfaction, followed closely by Norway in second place and Sweden in fourth. The US, by contrast, ranked 36th. That same survey also ranked Sweden and Denmark among the world's top 25 most innovative economies, proving that excelling in today's digital workplace need not come at the expense of employee satisfaction. ...
11.09.2017
If you're a worker in Denmark, Sweden or Norway, you might actually look forward to hearing your alarm go off each morning. Why? Well, according to Universum's 2016 Global Workforce Happiness Index, Danish employees lead the world in job satisfaction, followed closely by Norway in second place and Sweden in fourth. The US, by contrast, ranked 36th. That same survey also ranked Sweden and Denmark among the world's top 25 most innovative economies, proving that excelling in today's digital workplace need not come at the expense of employee satisfaction. ...
WhatsApp turns its attention to business
11.09.2017
Facebook-owned messaging platform WhatsApp has unveiled plans to develop standalone versions of its mobile app aimed at connecting businesses and their customers more easily. WhatsApp Business will be free for small businesses, with a paid-for enterprise version targeted at those with a global customer base - an indication of one way Facebook plans to monetize the app, which now has a billion daily users. In a blog post Tuesday, the company said the proposed enterprise app will allow large organizations including airlines, e-commerce sites, and banks ...
11.09.2017
Facebook-owned messaging platform WhatsApp has unveiled plans to develop standalone versions of its mobile app aimed at connecting businesses and their customers more easily. WhatsApp Business will be free for small businesses, with a paid-for enterprise version targeted at those with a global customer base - an indication of one way Facebook plans to monetize the app, which now has a billion daily users. In a blog post Tuesday, the company said the proposed enterprise app will allow large organizations including airlines, e-commerce sites, and banks ...
Who's Building the Infrastructure for Lifelong Learning?
11.09.2017
Do you hope to live to 100? That could mean that you'll be working, in some form, until you are 80. The tasks you'll perform in the later decades of your life will probably be different from those you did in your earlier years. They could transform as frequently as every four years. And the skills and capabilities you'll need will also be changing. This scenario will be a reality for many people given current trends in longevity and technological innovation. Both will impact the length of time people can expect to work and the forms their working lives ...
11.09.2017
Do you hope to live to 100? That could mean that you'll be working, in some form, until you are 80. The tasks you'll perform in the later decades of your life will probably be different from those you did in your earlier years. They could transform as frequently as every four years. And the skills and capabilities you'll need will also be changing. This scenario will be a reality for many people given current trends in longevity and technological innovation. Both will impact the length of time people can expect to work and the forms their working lives ...
An Onboarding Idea for Online Community Pros
11.09.2017
It's the first day of your first year in high school. Stepping off the bus, you imagine that this is what college is like. The campus is so big! There are lawns surrounded by buildings and buildings adjacent to courtyards. Wait, where am I? Right, first day of high school. Put my stuff in my locker, then find my way to homeroom. Wait, where are the lockers? And why are those older kids laughing? They can tell that I'm completely lost. I already miss my smaller, more familiar middle school. I was a big fish in a small pond, but hey, I was a big fish! ...
11.09.2017
It's the first day of your first year in high school. Stepping off the bus, you imagine that this is what college is like. The campus is so big! There are lawns surrounded by buildings and buildings adjacent to courtyards. Wait, where am I? Right, first day of high school. Put my stuff in my locker, then find my way to homeroom. Wait, where are the lockers? And why are those older kids laughing? They can tell that I'm completely lost. I already miss my smaller, more familiar middle school. I was a big fish in a small pond, but hey, I was a big fish! ...
How Online Communities Became Vital to Managing Partner Relationships
11.09.2017
by Dion Hinchcliffe - Until recently, it used to be sufficient to maintain an online microsite or portal to enable business partners to help themselves to information or tend processes between their respective organizations. However, what was state-of-the-art a decade ago with partner relationship management (PRM) software is now almost completely outdated in today's fast-moving, complex, highly competitive, and organizationally interdependent operating environments. Today, digital engagement between companies is shifting rapidly, with the objective ...
11.09.2017
by Dion Hinchcliffe - Until recently, it used to be sufficient to maintain an online microsite or portal to enable business partners to help themselves to information or tend processes between their respective organizations. However, what was state-of-the-art a decade ago with partner relationship management (PRM) software is now almost completely outdated in today's fast-moving, complex, highly competitive, and organizationally interdependent operating environments. Today, digital engagement between companies is shifting rapidly, with the objective ...
Wie ein guter Gastgeber: Der Community-Manager im Intranet
11.09.2017
Virtueller Arbeitsraum, Teamsite oder Workspace: Je nach eingesetzter Lösung gibt es die unterschiedlichsten Bezeichnungen für Projekt- und Gruppenräume in einem Social Intranet. Als Oberbegriff lässt sich auch von Communities sprechen. Und jede dieser Communities braucht einen Moderator und Administrator: den Community Manager. Gespräche anregen und das Glas nachfüllen Fähigkeiten, die ein Community Manager mitbringen sollte Welche Fähigkeiten ein Community Manager NICHT zwingend mitbringen muss Was der Community Manager tun sollte Was der Community ...
11.09.2017
Virtueller Arbeitsraum, Teamsite oder Workspace: Je nach eingesetzter Lösung gibt es die unterschiedlichsten Bezeichnungen für Projekt- und Gruppenräume in einem Social Intranet. Als Oberbegriff lässt sich auch von Communities sprechen. Und jede dieser Communities braucht einen Moderator und Administrator: den Community Manager. Gespräche anregen und das Glas nachfüllen Fähigkeiten, die ein Community Manager mitbringen sollte Welche Fähigkeiten ein Community Manager NICHT zwingend mitbringen muss Was der Community Manager tun sollte Was der Community ...
Mitarbeiterprofile im Intranet: Verbindungen leben!
08.09.2017
von Oliver Chaudhuri - Am Empfang eines lokalen Energieversorgers meldete sich kürzlich ein Kunde mit einer Rechnung. Er sprach nur radebrechend Deutsch, konnte aber klarmachen, dass er aus Afghanistan kommt. Die Empfangsdame tippte beherzt etwas in ihren Rechner, nur wenige Minuten später kam ein Kollege herunter zur Anmeldung: Er wiederum ist gebürtiger Iraner - spricht Farsi, und konnte die Rückfragen des Kunden schnell beantworten. Der afghanische Kunde war erleichtert, die Empfangsdame zufrieden, und der iranische Kollege aus der Buchhaltung stolz, ...
08.09.2017
von Oliver Chaudhuri - Am Empfang eines lokalen Energieversorgers meldete sich kürzlich ein Kunde mit einer Rechnung. Er sprach nur radebrechend Deutsch, konnte aber klarmachen, dass er aus Afghanistan kommt. Die Empfangsdame tippte beherzt etwas in ihren Rechner, nur wenige Minuten später kam ein Kollege herunter zur Anmeldung: Er wiederum ist gebürtiger Iraner - spricht Farsi, und konnte die Rückfragen des Kunden schnell beantworten. Der afghanische Kunde war erleichtert, die Empfangsdame zufrieden, und der iranische Kollege aus der Buchhaltung stolz, ...
Enterprise Social Network im Personalwesen
08.09.2017
Teil 1: professionelles Personalmarketing Die richtigen Mitarbeiter zur richtigen Zeit am richtigen Ort - eine Herausforderung für viele Unternehmen. Die Ressource Mensch stellt heute oft den Engpass für Entwicklung und Wachstum dar. Unabhängig davon, ob man als Mittelständler mit Konzernen konkurriert, in Metropolregionen einem starken Wettbewerbsdruck ausgesetzt ist oder in ländlichen Regionen Potentiale zu gewinnen und binden sind. Wie kann durch kontinuierliche, zielgruppengerechte Ansprache das Personalmarketing optimal unterstützt werden? Schul- ...
08.09.2017
Teil 1: professionelles Personalmarketing Die richtigen Mitarbeiter zur richtigen Zeit am richtigen Ort - eine Herausforderung für viele Unternehmen. Die Ressource Mensch stellt heute oft den Engpass für Entwicklung und Wachstum dar. Unabhängig davon, ob man als Mittelständler mit Konzernen konkurriert, in Metropolregionen einem starken Wettbewerbsdruck ausgesetzt ist oder in ländlichen Regionen Potentiale zu gewinnen und binden sind. Wie kann durch kontinuierliche, zielgruppengerechte Ansprache das Personalmarketing optimal unterstützt werden? Schul- ...
Not every business will survive a digital transformation
08.09.2017
Adapt or die. Some companies will choose the latter. Digital transformation represents a modern day survival of the fittest. And let's face it, not every company has the fortitude or leadership needed to brave the digital landscape. Climate change is a fact. At least, it is for market climates. Cloud, hybrid and open-API platforms have presented new elements to prehistoric worlds of hard copies, hard drives and hardware. This new technology has unleashed new variables and a sudden shock to legacy companies still fumbling with concepts as juvenile as ...
08.09.2017
Adapt or die. Some companies will choose the latter. Digital transformation represents a modern day survival of the fittest. And let's face it, not every company has the fortitude or leadership needed to brave the digital landscape. Climate change is a fact. At least, it is for market climates. Cloud, hybrid and open-API platforms have presented new elements to prehistoric worlds of hard copies, hard drives and hardware. This new technology has unleashed new variables and a sudden shock to legacy companies still fumbling with concepts as juvenile as ...
Demonstrating Value from Working Out Loud Circles in an Organisation
08.09.2017
This is the second in a two-part case study on the first wave of Working Out Loud Circles at Coca-Cola Amatil. The first post discussed how the Circles were set up and supported. This second post discusses the evaluation and outcomes. Recall from the first part of this case study that this was the first wave of Working Out Loud (WOL) Circles run in the organisation, and that it was done as a grass roots initiative, with a senior manager as sponsor. The purpose of the experiment was to understand the potential value of the Circles in the organisation ...
08.09.2017
This is the second in a two-part case study on the first wave of Working Out Loud Circles at Coca-Cola Amatil. The first post discussed how the Circles were set up and supported. This second post discusses the evaluation and outcomes. Recall from the first part of this case study that this was the first wave of Working Out Loud (WOL) Circles run in the organisation, and that it was done as a grass roots initiative, with a senior manager as sponsor. The purpose of the experiment was to understand the potential value of the Circles in the organisation ...
7 Employee Collaboration Lessons We Learned by Cutting Out the Middleman
08.09.2017
What if you could obtain real, raw, unfiltered information from your employees about how your collaboration program is actually working today? What if you had the chance to put yourself in the shoes of line workers, field sales reps, headquarters teams, new hires and senior engineers alike? You'd quickly learn that regardless of however many collaboration tools or employee communication programs you put in place, real work is getting done through informal social networks -- the relationships between employees that weave a web of friendships, trust, alliances, ...
08.09.2017
What if you could obtain real, raw, unfiltered information from your employees about how your collaboration program is actually working today? What if you had the chance to put yourself in the shoes of line workers, field sales reps, headquarters teams, new hires and senior engineers alike? You'd quickly learn that regardless of however many collaboration tools or employee communication programs you put in place, real work is getting done through informal social networks -- the relationships between employees that weave a web of friendships, trust, alliances, ...
The Future of Content: Collaborating in the New Content Ecosystem
08.09.2017
As content creation and publishing become more automated, personalized and truly multichannel, the traditional content market is transforming. At the same time, software giants such as Amazon.com, Apple, Facebook and Google are taking a more active role across the entire content lifecycle. For traditional content companies, these moves represent both potential new competitive threats and opportunities to forge fresh partnerships. Preparing for these challenges will require internal reorganization as well as rethinking third-party relationships. Identify ...
08.09.2017
As content creation and publishing become more automated, personalized and truly multichannel, the traditional content market is transforming. At the same time, software giants such as Amazon.com, Apple, Facebook and Google are taking a more active role across the entire content lifecycle. For traditional content companies, these moves represent both potential new competitive threats and opportunities to forge fresh partnerships. Preparing for these challenges will require internal reorganization as well as rethinking third-party relationships. Identify ...
Addressing Gender Bias in the Workplace: A New Approach
08.09.2017
Facebook COO Sheryl Sandberg once said, "The world has gone social. And women are more social than men." This isn't merely Sandberg's opinion. Sandberg has access to copious Facebook data to back up her claims. It's therefore somewhat ironic that the very company that provides the platform women have embraced employs more than twice as many men as women. Tech Has a Gender Diversity Problem ... and It's Getting Worse Unconscious Bias Hampers Gender Diversity Efforts Collaborative and Networking Behavior, By Gender A Cross-Gender Networking ...
08.09.2017
Facebook COO Sheryl Sandberg once said, "The world has gone social. And women are more social than men." This isn't merely Sandberg's opinion. Sandberg has access to copious Facebook data to back up her claims. It's therefore somewhat ironic that the very company that provides the platform women have embraced employs more than twice as many men as women. Tech Has a Gender Diversity Problem ... and It's Getting Worse Unconscious Bias Hampers Gender Diversity Efforts Collaborative and Networking Behavior, By Gender A Cross-Gender Networking ...
How Leading Companies Build the Workforces They Need to Stay Ahead
08.09.2017
The strategic underpinnings of most companies' workforce plans should change dramatically as a result of technological innovation. Digital transformation, the industrial internet, advanced analytics, artificial intelligence, robotics, machine learning, and a plethora of other innovations are fundamentally changing the nature of work. Machine learning, for example, may not eliminate many jobs in their entirety. But it will impact the way many jobs are performed, requiring new skills and making many existing skills less valuable. The World Economic Forum ...
08.09.2017
The strategic underpinnings of most companies' workforce plans should change dramatically as a result of technological innovation. Digital transformation, the industrial internet, advanced analytics, artificial intelligence, robotics, machine learning, and a plethora of other innovations are fundamentally changing the nature of work. Machine learning, for example, may not eliminate many jobs in their entirety. But it will impact the way many jobs are performed, requiring new skills and making many existing skills less valuable. The World Economic Forum ...
Digitalisierung: Betriebliche Transformation der Arbeitswelt ist eine gesamtgesellschaftliche Aufgabe
07.09.2017
Digitale Transformation stellt Betriebe und Politik vor große Herausforderungen Kaum war das #TVDuell in der letzten Woche beendet, meldeten sich politische und mediale Kritiker wie auch BürgerInnen in den sozialen Medien zu Wort, die das Thema der digitalen Transformation (aka #Digitalisierung) und ihre Auswirkungen auf die Menschen, die Gesellschaft, die Politik und nicht zuletzt auch die Betriebe nicht ausreichend gewürdigt sahen. Damit konnte erneut ein Phänomen beobachtet werden, das immer mehr droht, zu einem Problem für dieses Land zu werden: ...
07.09.2017
Digitale Transformation stellt Betriebe und Politik vor große Herausforderungen Kaum war das #TVDuell in der letzten Woche beendet, meldeten sich politische und mediale Kritiker wie auch BürgerInnen in den sozialen Medien zu Wort, die das Thema der digitalen Transformation (aka #Digitalisierung) und ihre Auswirkungen auf die Menschen, die Gesellschaft, die Politik und nicht zuletzt auch die Betriebe nicht ausreichend gewürdigt sahen. Damit konnte erneut ein Phänomen beobachtet werden, das immer mehr droht, zu einem Problem für dieses Land zu werden: ...
An der Mitarbeiter-App führt kein Weg vorbei, oder? - Teil 2
07.09.2017
Der Begriff Mitarbeiter-App ist in aller Munde. Doch braucht wirklich jedes Unternehmen eine? Und wenn ja, welche Möglichkeiten haben Sie und wie gehen Sie am besten vor? Diese Fragen beantworten wir Ihnen in unserer dreiteiligen Blogserie. Mitarbeiter-App - Wie packt man's an und was ist möglich? Häufig bündeln sich gigantische Erwartungen in dem kleinen Begriff der Mitarbeiter-App - dies hat unser erster Beitrag gezeigt. Dabei wird schon deutlich, dass mit einer Lösung von der Stange eigentlich kaum zu rechnen ist - viel zu unterschiedlich sind die ...
07.09.2017
Der Begriff Mitarbeiter-App ist in aller Munde. Doch braucht wirklich jedes Unternehmen eine? Und wenn ja, welche Möglichkeiten haben Sie und wie gehen Sie am besten vor? Diese Fragen beantworten wir Ihnen in unserer dreiteiligen Blogserie. Mitarbeiter-App - Wie packt man's an und was ist möglich? Häufig bündeln sich gigantische Erwartungen in dem kleinen Begriff der Mitarbeiter-App - dies hat unser erster Beitrag gezeigt. Dabei wird schon deutlich, dass mit einer Lösung von der Stange eigentlich kaum zu rechnen ist - viel zu unterschiedlich sind die ...
Governance Still Matters in a Digital Workplace
07.09.2017
by Sam Marshall - "Without rules, ping-pong is just sophisticated wafting" -- Thom Tuck Martyn Perks recently wrote, "Goodbye Governance, We Don't Need You Any More." I'm grateful to Perks for challenging the need for governance in digital workplaces. It can definitely get out of hand when governance becomes endless policies that nobody reads. I've often said the only purpose for a 100 page governance document is to hit someone as a means of enforcement. However policies are only one part of governance. And done right, governance is what takes a ...
07.09.2017
by Sam Marshall - "Without rules, ping-pong is just sophisticated wafting" -- Thom Tuck Martyn Perks recently wrote, "Goodbye Governance, We Don't Need You Any More." I'm grateful to Perks for challenging the need for governance in digital workplaces. It can definitely get out of hand when governance becomes endless policies that nobody reads. I've often said the only purpose for a 100 page governance document is to hit someone as a means of enforcement. However policies are only one part of governance. And done right, governance is what takes a ...
The Digital Workplace & The Platinum Rule
07.09.2017
by Simon Terry - We know the golden rule - 'treat others as you want to be treated.' However, as we have better come to understand the diversity of people we have also come to realise there is a better standard. The platinum rule is 'treat others as they want to be treated'. The platinum rule should be at the heart of any digital workplace plans. After all, the digital workplace should not meet your needs, it should meet all needs. Diverse Needs I'm not a huge fan of the GIF. I generally prefer to express something myself because ironic or cultural references ...
07.09.2017
by Simon Terry - We know the golden rule - 'treat others as you want to be treated.' However, as we have better come to understand the diversity of people we have also come to realise there is a better standard. The platinum rule is 'treat others as they want to be treated'. The platinum rule should be at the heart of any digital workplace plans. After all, the digital workplace should not meet your needs, it should meet all needs. Diverse Needs I'm not a huge fan of the GIF. I generally prefer to express something myself because ironic or cultural references ...
Remote working in the digital workplace. It's the future, but what does it mean?
07.09.2017
Business loves a buzz phrase and "remote working" and "digital workplace" are two of many doing the rounds in c-level conversations as evidenced by Marissa Mayer, former CEO at Yahoo!, and IBM's CEO Ginni Rometty. Digital workplace technologies, culture, experience and process have been my business for the last 15 years and with a recent move to private consultancy, I've had a great opportunity to learn by building my own digital workplace. What can we expect? Let's consider the evidence. What is the digital workplace? There are as many definitions of ...
07.09.2017
Business loves a buzz phrase and "remote working" and "digital workplace" are two of many doing the rounds in c-level conversations as evidenced by Marissa Mayer, former CEO at Yahoo!, and IBM's CEO Ginni Rometty. Digital workplace technologies, culture, experience and process have been my business for the last 15 years and with a recent move to private consultancy, I've had a great opportunity to learn by building my own digital workplace. What can we expect? Let's consider the evidence. What is the digital workplace? There are as many definitions of ...
Using Tangible Incentives In Online Communities Intelligently
07.09.2017
Tangible incentives have a bad reputation for encouraging the worst behaviors. This is partly well-deserved. Tangible incentives are great when people had little interest in performing that behavior in the first place, but beyond that, they can cause more problems than they solve. Tangible incentives (like money) are best used as part of a properly designed system. Three good options here are prize bounties, raffle systems, and tipping. Prize bounties are when someone sets a reward for the person(s) who provide the best-accepted solution to a challenge. ...
07.09.2017
Tangible incentives have a bad reputation for encouraging the worst behaviors. This is partly well-deserved. Tangible incentives are great when people had little interest in performing that behavior in the first place, but beyond that, they can cause more problems than they solve. Tangible incentives (like money) are best used as part of a properly designed system. Three good options here are prize bounties, raffle systems, and tipping. Prize bounties are when someone sets a reward for the person(s) who provide the best-accepted solution to a challenge. ...
The digital transformation of learning: Social, informal, self-service, and enjoyable
07.09.2017
by Dion Hinchcliffe - Technology has long been used to improve how we learn, but today's digital advances, particularly with social media, have taken learning in powerful new - and for some - entirely unexpected directions. The vast co-created commons of the Internet have long been seen as a way for the connected and motivated to learn on their own. However, as digital has fundamentally changed how we find knowledge and share information with each other, it has also steadily shifted the landscape of learning itself: The typical person today is far ...
07.09.2017
by Dion Hinchcliffe - Technology has long been used to improve how we learn, but today's digital advances, particularly with social media, have taken learning in powerful new - and for some - entirely unexpected directions. The vast co-created commons of the Internet have long been seen as a way for the connected and motivated to learn on their own. However, as digital has fundamentally changed how we find knowledge and share information with each other, it has also steadily shifted the landscape of learning itself: The typical person today is far ...
The Rise, Fall and Rise of Detroit and its Higher Purpose
07.09.2017
by Dan Pontefract - How did society land on this position of seemingly perpetual workplace disengagement? Why are so few of us possessing a sense of purpose in life and at work? Why has the corporation focused on profit over people? The Medieval Latin term, cancrizans, is defined as "moving backwards." Indeed, it has felt as though civilization has been moving backwards--a cancrizans state--for several decades. Detroit. Home of Motown, the Tigers and cars. Let us use this illustrious city as a metaphor for the rise, fall and (hopeful) rise of three categories ...
07.09.2017
by Dan Pontefract - How did society land on this position of seemingly perpetual workplace disengagement? Why are so few of us possessing a sense of purpose in life and at work? Why has the corporation focused on profit over people? The Medieval Latin term, cancrizans, is defined as "moving backwards." Indeed, it has felt as though civilization has been moving backwards--a cancrizans state--for several decades. Detroit. Home of Motown, the Tigers and cars. Let us use this illustrious city as a metaphor for the rise, fall and (hopeful) rise of three categories ...
Purpose Parasites
07.09.2017
by Kenneth Mikkelsen - A company has to be something. It has to matter. In a connected, network era, leadership is exerted in a 360-degree social, global and ethical context. Increasingly, companies are asked to take a stand to stay relevant and trustworthy in the eyes of its stakeholders. This involves engaging in a larger conversation about why it exists and how it affects people's lives and society at large. There is a growing focus on purpose in organisations. More and more companies say they are trying to change the world for the better. It has ...
07.09.2017
by Kenneth Mikkelsen - A company has to be something. It has to matter. In a connected, network era, leadership is exerted in a 360-degree social, global and ethical context. Increasingly, companies are asked to take a stand to stay relevant and trustworthy in the eyes of its stakeholders. This involves engaging in a larger conversation about why it exists and how it affects people's lives and society at large. There is a growing focus on purpose in organisations. More and more companies say they are trying to change the world for the better. It has ...
An der Mitarbeiter-App führt kein Weg vorbei, oder? - Teil 1
06.09.2017
Der Begriff Mitarbeiter-App ist in aller Munde. Doch braucht wirklich jedes Unternehmen eine? Und wenn ja, welche Möglichkeiten haben Sie und wie gehen Sie am besten vor? Diese Fragen beantworten wir Ihnen in unserer dreiteiligen Blogserie. Definition Mitarbeiter-App - Was ist das eigentlich? Wie so oft bei solchen Begriffen fehlt eine genaue Definition und es bleibt ordentlich Interpretationsspielraum. Kernpunkte umfassen die Nutzung auf mobilen Endgeräten durch Mitarbeiter, um Informationen und Dienste des Unternehmens auch außerhalb des Desktop-Arbeitsplatzes ...
06.09.2017
Der Begriff Mitarbeiter-App ist in aller Munde. Doch braucht wirklich jedes Unternehmen eine? Und wenn ja, welche Möglichkeiten haben Sie und wie gehen Sie am besten vor? Diese Fragen beantworten wir Ihnen in unserer dreiteiligen Blogserie. Definition Mitarbeiter-App - Was ist das eigentlich? Wie so oft bei solchen Begriffen fehlt eine genaue Definition und es bleibt ordentlich Interpretationsspielraum. Kernpunkte umfassen die Nutzung auf mobilen Endgeräten durch Mitarbeiter, um Informationen und Dienste des Unternehmens auch außerhalb des Desktop-Arbeitsplatzes ...
Onboarding for the Digital Workplace: Get Employees to Productivity Faster
06.09.2017
How optimizing onboarding for the digital workplace can get employees to be productive faster (and save you money!). A key theme we focus on when working with clients is clarifying what business value they will derive from their efforts. One way to do that is to create use cases for different Digital Workplace scenarios. This is so critical that it led us to develop use case catalogs with two recent clients. Each use case highlights a business scenario or process, its business outcomes, steps to achieve it, and the related success story. This has become ...
06.09.2017
How optimizing onboarding for the digital workplace can get employees to be productive faster (and save you money!). A key theme we focus on when working with clients is clarifying what business value they will derive from their efforts. One way to do that is to create use cases for different Digital Workplace scenarios. This is so critical that it led us to develop use case catalogs with two recent clients. Each use case highlights a business scenario or process, its business outcomes, steps to achieve it, and the related success story. This has become ...
Gartner Digital Workplace Hype Cycle: Get Ready for an Exciting Ride
06.09.2017
Digital workplace technologies constitute one of the biggest disruptors the global workforce has ever seen, according to Gartner distinguished analyst Matt Cain. "With the digital workplace, we are doing missionary work here. We are trying to convince IT people that they can improve the business by improving the digital dexterity of the workforce. What this hype cycle tells us is that there is a great diversity of services and applications that can be brought in to help," he told CMSWire. The Gartner Hype Cycle for Digital Workplace (fee charged), which ...
06.09.2017
Digital workplace technologies constitute one of the biggest disruptors the global workforce has ever seen, according to Gartner distinguished analyst Matt Cain. "With the digital workplace, we are doing missionary work here. We are trying to convince IT people that they can improve the business by improving the digital dexterity of the workforce. What this hype cycle tells us is that there is a great diversity of services and applications that can be brought in to help," he told CMSWire. The Gartner Hype Cycle for Digital Workplace (fee charged), which ...
Enterprise Chatbots Don't Have to be for Consumers
06.09.2017
We specifically work in the medium to enterprise chatbot development space, and this gives us great insight into where the big boys are spending money. Thousands of small(er) companies around the world are scrambling to deliver first-class sales and customer service using AI and automation. Up until now, we have not really seen too many big names join in, they are investing in the technology, but just in a different way. Medium and enterprise organisations are currently looking inwards to solve internal business problems and streamline internal processes. ...
06.09.2017
We specifically work in the medium to enterprise chatbot development space, and this gives us great insight into where the big boys are spending money. Thousands of small(er) companies around the world are scrambling to deliver first-class sales and customer service using AI and automation. Up until now, we have not really seen too many big names join in, they are investing in the technology, but just in a different way. Medium and enterprise organisations are currently looking inwards to solve internal business problems and streamline internal processes. ...
Companies are monitoring leaders to see how well they collaborate with teams
06.09.2017
Brian Hartzer, Westpac's chief executive has a dashboard app on his desktop computer that tracks how effectively his senior executives are getting cut through with their teams on enterprise network Yammer. Hartzer isn't alone. NBN chief executive Bill Morrow uses the same social media sentiment analytics tool, Swoop, to measure how well his top managers are engaging with their staff. Their focus on collaboration and productivity isn't new. What has changed is they have much better ways to measure it. The old workplace tools - emails and meetings - are ...
06.09.2017
Brian Hartzer, Westpac's chief executive has a dashboard app on his desktop computer that tracks how effectively his senior executives are getting cut through with their teams on enterprise network Yammer. Hartzer isn't alone. NBN chief executive Bill Morrow uses the same social media sentiment analytics tool, Swoop, to measure how well his top managers are engaging with their staff. Their focus on collaboration and productivity isn't new. What has changed is they have much better ways to measure it. The old workplace tools - emails and meetings - are ...
The world needs knowledge catalysts
06.09.2017
by Harold Jarche - "We live in a society absolutely dependent on science and technology and yet have cleverly arranged things so that almost no one understands science and technology. That's a clear prescription for disaster." -- Carl Sagan When people are presented with a problem the first urge is to resolve it. If the computer does not work, they want it fixed. Then they can move on to what they were trying to do in the first place. But quite often the source of the problem did not go away. People also need to understand how the problem was created. ...
06.09.2017
by Harold Jarche - "We live in a society absolutely dependent on science and technology and yet have cleverly arranged things so that almost no one understands science and technology. That's a clear prescription for disaster." -- Carl Sagan When people are presented with a problem the first urge is to resolve it. If the computer does not work, they want it fixed. Then they can move on to what they were trying to do in the first place. But quite often the source of the problem did not go away. People also need to understand how the problem was created. ...
Steps to Creating a First-Class Corporate Culture Your Company Will Thrive On
06.09.2017
One of the most complex tasks any growing business faces involves building and maintaining a strong corporate culture. Any company is only good as its internal elements, and some experts claim that culture can account for up to 30% of the difference between high-performance and disengaged organizations. It's not easy to hire (let alone, retain) employees that will both support your corporate culture, along with help your business to grow through advocacy and exceptional productivity. Many businesses are still trying to find their corporate culture definition, ...
06.09.2017
One of the most complex tasks any growing business faces involves building and maintaining a strong corporate culture. Any company is only good as its internal elements, and some experts claim that culture can account for up to 30% of the difference between high-performance and disengaged organizations. It's not easy to hire (let alone, retain) employees that will both support your corporate culture, along with help your business to grow through advocacy and exceptional productivity. Many businesses are still trying to find their corporate culture definition, ...
No Innovation Strategy Fits Every Problem, So You Need To Work With Full Toolbox
06.09.2017
One of the best innovation stories I've ever heard came to me from a senior executive at a leading tech firm. Apparently, his company won a million dollar contract to design a sensor that could detect pollutants at very small concentrations underwater. It was an unusually complex problem, so the firm set up a team of crack chip designers and they started putting their heads together. About 45 minutes into their first working session, the marine biologist assigned to their team walked in with a bag of clams and set them on the table. Seeing the confused ...
06.09.2017
One of the best innovation stories I've ever heard came to me from a senior executive at a leading tech firm. Apparently, his company won a million dollar contract to design a sensor that could detect pollutants at very small concentrations underwater. It was an unusually complex problem, so the firm set up a team of crack chip designers and they started putting their heads together. About 45 minutes into their first working session, the marine biologist assigned to their team walked in with a bag of clams and set them on the table. Seeing the confused ...
Build For The Few And Not The Many
06.09.2017
When Google first announced its Glass prototype, complete with a snazzy video, it generated a lot of excitement. Through augmented reality projected onto the lenses, users could seamlessly navigate an urban landscape, send and receive messages and take photos and videos. It was a completely new way to interact with technology. Yet criticism quickly erupted. Many were horrified that hordes of wandering techno-hipsters could be surreptitiously recording us. Others had safety concerns about everything from people being distracted while driving to the devices ...
06.09.2017
When Google first announced its Glass prototype, complete with a snazzy video, it generated a lot of excitement. Through augmented reality projected onto the lenses, users could seamlessly navigate an urban landscape, send and receive messages and take photos and videos. It was a completely new way to interact with technology. Yet criticism quickly erupted. Many were horrified that hordes of wandering techno-hipsters could be surreptitiously recording us. Others had safety concerns about everything from people being distracted while driving to the devices ...
Vorbild Schweden -- Was wir von der skandinavischen Arbeitskultur lernen können
05.09.2017
Schon seit Jahren klagen die Deutschen zunehmend über Depressionen, Burn-outs sowie schlechte Bezahlung am Arbeitsplatz. Unsere skandinavischen Nachbarn hingegen erleben einen Aufwärtstrend in Sachen Jobzufriedenheit. Vor allem schwedische Arbeitgeber freuen sich über weniger Krankschreibungen, mehr Produktivität und abnehmenden Stress. Wie sich die positiven Aspekte der schwedischen Arbeitsweise mit denen des deutschen Arbeitsalltags kombinieren lassen, wird im Folgenden beschrieben. Flache Hierarchien An einem Strang ziehen -- Arbeiten im Kollektiv ...
05.09.2017
Schon seit Jahren klagen die Deutschen zunehmend über Depressionen, Burn-outs sowie schlechte Bezahlung am Arbeitsplatz. Unsere skandinavischen Nachbarn hingegen erleben einen Aufwärtstrend in Sachen Jobzufriedenheit. Vor allem schwedische Arbeitgeber freuen sich über weniger Krankschreibungen, mehr Produktivität und abnehmenden Stress. Wie sich die positiven Aspekte der schwedischen Arbeitsweise mit denen des deutschen Arbeitsalltags kombinieren lassen, wird im Folgenden beschrieben. Flache Hierarchien An einem Strang ziehen -- Arbeiten im Kollektiv ...
What's working now? Highlights from IntraTeam's digital workplace
05.09.2017
[...] Highlights from the survey 193 mostly Danish organizations participated in the benchmark survey to date; 55 participants come from 9 other countries. The average organization have almost 12,000 employees. Some of the key findings are very revealing: The overall average benchmark score out of 100% was 21% The best scores were 55-60% Only 4% have a detailed intranet strategy (nearly 50% have no strategy at all) More than half resources (funding) for the intranet will remain unchanged this year; about 30% say they will see an increase in resources ...
05.09.2017
[...] Highlights from the survey 193 mostly Danish organizations participated in the benchmark survey to date; 55 participants come from 9 other countries. The average organization have almost 12,000 employees. Some of the key findings are very revealing: The overall average benchmark score out of 100% was 21% The best scores were 55-60% Only 4% have a detailed intranet strategy (nearly 50% have no strategy at all) More than half resources (funding) for the intranet will remain unchanged this year; about 30% say they will see an increase in resources ...
Our Social Journeys
05.09.2017
by Céline Schillinger - Isabel de Clerq, the lead author of "Social Technologies in Business - Connect, Share, Lead" is a passionate advocate for social transformation of individuals and organizations. At a beautiful book launch event in sunny Antwerp in June 2017, Isabel's speech was all in Dutch - a language I don't understand - but her passion and engagement came out crystal clear to me. I remember thinking we would need more Isabels in decision-making positions in large organizations to make culture and behaviors evolve faster. But writing a book ...
05.09.2017
by Céline Schillinger - Isabel de Clerq, the lead author of "Social Technologies in Business - Connect, Share, Lead" is a passionate advocate for social transformation of individuals and organizations. At a beautiful book launch event in sunny Antwerp in June 2017, Isabel's speech was all in Dutch - a language I don't understand - but her passion and engagement came out crystal clear to me. I remember thinking we would need more Isabels in decision-making positions in large organizations to make culture and behaviors evolve faster. But writing a book ...
The age of the employee: to really transform your brand, you need to empower your staff first
05.09.2017
Organisational culture is fast becoming the central component from which organisations adapt, retain their relevancy and ensure they are fit for purpose. But how successfully are companies adapting their working cultures and is there real change happening in the workplace? The connected economy is not only pressuring organisations to transform but it is also putting on new demands and opportunities for the global workforce. What many of us were taught in school was how to succeed during the industrial revolution, but this is not the skillset required ...
05.09.2017
Organisational culture is fast becoming the central component from which organisations adapt, retain their relevancy and ensure they are fit for purpose. But how successfully are companies adapting their working cultures and is there real change happening in the workplace? The connected economy is not only pressuring organisations to transform but it is also putting on new demands and opportunities for the global workforce. What many of us were taught in school was how to succeed during the industrial revolution, but this is not the skillset required ...
Life in the jungle
05.09.2017
by Harold Jarche - How can you survive in the jungle when you live in a zoo? "Our silos (I won't even mention cubicles!), like the cages in the zoo, exist to control behaviour and reduce complexity by creating homogeneity and closed environments. OD & HR professionals spend an inordinate amount of time trying to find new and better ways of categorising, a direct result of which is the so-called 'matrix organisation'. Linked to that are new and better ways of incentivising the 'animals' to keep performing because like zoos, many organisations aren't ...
05.09.2017
by Harold Jarche - How can you survive in the jungle when you live in a zoo? "Our silos (I won't even mention cubicles!), like the cages in the zoo, exist to control behaviour and reduce complexity by creating homogeneity and closed environments. OD & HR professionals spend an inordinate amount of time trying to find new and better ways of categorising, a direct result of which is the so-called 'matrix organisation'. Linked to that are new and better ways of incentivising the 'animals' to keep performing because like zoos, many organisations aren't ...
Sense, seize, reconfigure: online communities as strategic assets
05.09.2017
by David Wagner et al - Abstract Purpose The purpose of this paper is to explore and illustrate how organizations may use online communities strategically to adapt to a changing business environment, specifically from a dynamic capabilities perspective. Design/methodology/approach The paper presents empirical evidence from three cases. Findings Online communities may help organizations to adapt to a changing business environment by allowing them to sense opportunities and threats, seize opportunities and reconfigure organizational assets. Research limitations/implications ...
05.09.2017
by David Wagner et al - Abstract Purpose The purpose of this paper is to explore and illustrate how organizations may use online communities strategically to adapt to a changing business environment, specifically from a dynamic capabilities perspective. Design/methodology/approach The paper presents empirical evidence from three cases. Findings Online communities may help organizations to adapt to a changing business environment by allowing them to sense opportunities and threats, seize opportunities and reconfigure organizational assets. Research limitations/implications ...
10 Myths about Modern Workplace Learning
05.09.2017
by Jane Hart - Inspired by TeachThought's 22 myths in modern academic learning, here are 10 misconceptions about Modern Workplace Learning (MWL). More to come in another post. MWL simply means modernising training MWL is all about using new technologies to design and deliver modern learning experiences MWL is all about the learner MWL means providing personalised learning for every individual MWL is all about learning MWL is all about ensuring individuals can do today's jobs MWL means using gamification to improve engagement (and learning) at work L&D ...
05.09.2017
by Jane Hart - Inspired by TeachThought's 22 myths in modern academic learning, here are 10 misconceptions about Modern Workplace Learning (MWL). More to come in another post. MWL simply means modernising training MWL is all about using new technologies to design and deliver modern learning experiences MWL is all about the learner MWL means providing personalised learning for every individual MWL is all about learning MWL is all about ensuring individuals can do today's jobs MWL means using gamification to improve engagement (and learning) at work L&D ...
Cloud Is Not a Digital Transformation Strategy (Unless You Are Amazon)
05.09.2017
How did an online bookstore eat the cloud? In 2002, Jeff Bezos did an odd, remarkable thing. He applied an IT architecture (SOA) to the culture, processes, and organizational structure at Amazon. Bezos sent an internal mandate demanding that Amazon teams communicate with each other by exposing "their data and functionality through services interfaces." Anyone who disobeyed the mandate would be fired. Unbeknownst to the rest of the world, Bezos had quietly refactored Amazon into a platform company. And it worked. A few years later, Amazon's transformation ...
05.09.2017
How did an online bookstore eat the cloud? In 2002, Jeff Bezos did an odd, remarkable thing. He applied an IT architecture (SOA) to the culture, processes, and organizational structure at Amazon. Bezos sent an internal mandate demanding that Amazon teams communicate with each other by exposing "their data and functionality through services interfaces." Anyone who disobeyed the mandate would be fired. Unbeknownst to the rest of the world, Bezos had quietly refactored Amazon into a platform company. And it worked. A few years later, Amazon's transformation ...
Mails im Minutentakt: Wenn für Manager digital zur Qual wird
04.09.2017
Die Vielfalt digitaler Kommunikationsformen soll das Arbeiten in den Unternehmen erleichtern, entwickelt sich jedoch zunehmend vom Segen zum Fluch. Das ist ein zentrales Ergebnis der Studie "Renaissance des Analogen" der Unternehmensberatung EY. 47 Prozent der Befragten sind der Ansicht, dass die beständig fortschreitende Digitalisierung in der Arbeitswelt für sie eher Stress als eine Bereicherung ist. Jeder zweite Teilnehmer der Studie erklärt, dass er aufgrund der ständigen Erreichbarkeit durch die digitalen Medien vom intensiven Denken abgehalten ...
04.09.2017
Die Vielfalt digitaler Kommunikationsformen soll das Arbeiten in den Unternehmen erleichtern, entwickelt sich jedoch zunehmend vom Segen zum Fluch. Das ist ein zentrales Ergebnis der Studie "Renaissance des Analogen" der Unternehmensberatung EY. 47 Prozent der Befragten sind der Ansicht, dass die beständig fortschreitende Digitalisierung in der Arbeitswelt für sie eher Stress als eine Bereicherung ist. Jeder zweite Teilnehmer der Studie erklärt, dass er aufgrund der ständigen Erreichbarkeit durch die digitalen Medien vom intensiven Denken abgehalten ...
Why Your Company Needs More Collaboration
04.09.2017
Digitization demands a focus on cooperation and collaboration that is unprecedented for most enterprises. What distinguishes companies that have built advanced digital capabilities? The ability to collaborate. MIT Sloan Management Review's research finds that a focus on collaboration -- both within organizations and with external partners and stakeholders -- is central to how digitally advanced companies create business value and establish competitive advantage. These companies recognize that digital transformation blurs -- and sometimes obliterates ...
04.09.2017
Digitization demands a focus on cooperation and collaboration that is unprecedented for most enterprises. What distinguishes companies that have built advanced digital capabilities? The ability to collaborate. MIT Sloan Management Review's research finds that a focus on collaboration -- both within organizations and with external partners and stakeholders -- is central to how digitally advanced companies create business value and establish competitive advantage. These companies recognize that digital transformation blurs -- and sometimes obliterates ...
It Takes Two to Tango. Required Changes for Organisational Agility
04.09.2017
Over the last twenty years, Agile has left the software corner. It is no longer the nerds alone who use agile methods to increase customer satisfaction, reduce waste time in product development cycles and make team members happier. Agile has become one of the codes that are applied for organisational development, with the purpose to make companies fit for the great Digital Transformation. From early on, Agile entailed much more than methodologies such as Scrum and Kanban (which are still big enablers for agile team work). It is worth to go back to the ...
04.09.2017
Over the last twenty years, Agile has left the software corner. It is no longer the nerds alone who use agile methods to increase customer satisfaction, reduce waste time in product development cycles and make team members happier. Agile has become one of the codes that are applied for organisational development, with the purpose to make companies fit for the great Digital Transformation. From early on, Agile entailed much more than methodologies such as Scrum and Kanban (which are still big enablers for agile team work). It is worth to go back to the ...
We have always been "working out loud", until...
04.09.2017
by John Tropea - Back in 2010 in a blog interview I quoted something by Euan Semple that was quite simple but yet profound: ...these new social platforms can finally legitimise informal networks I recently came across a similar sentiment by Carrie Basham Young: ...leveraging the human social network that already exists amongst your employees. But now it's amplified! Yep, back in the day when we didn't have online technologies, we just the same connected to our personal networks to get things done. This is nothing new, now it's just amplified, now we ...
04.09.2017
by John Tropea - Back in 2010 in a blog interview I quoted something by Euan Semple that was quite simple but yet profound: ...these new social platforms can finally legitimise informal networks I recently came across a similar sentiment by Carrie Basham Young: ...leveraging the human social network that already exists amongst your employees. But now it's amplified! Yep, back in the day when we didn't have online technologies, we just the same connected to our personal networks to get things done. This is nothing new, now it's just amplified, now we ...
Should every post be approved?
04.09.2017
I interact with Community Managers from various backgrounds: - business and not - very technical all the way to high-level - with users ranging from green to highly-influential personas The usual Question When onboarding bloggers, a common question we're asked is: can we have approval cycles before a blog post is ready to be published? Let's not try to answer this feature question (ok, let's answer it: on most Enterprise blogging platforms, we can sure set up such approval, we can even have a couple of users collaborating on a given piece ...
04.09.2017
I interact with Community Managers from various backgrounds: - business and not - very technical all the way to high-level - with users ranging from green to highly-influential personas The usual Question When onboarding bloggers, a common question we're asked is: can we have approval cycles before a blog post is ready to be published? Let's not try to answer this feature question (ok, let's answer it: on most Enterprise blogging platforms, we can sure set up such approval, we can even have a couple of users collaborating on a given piece ...
What drives trust?
04.09.2017
I wrote a bit about Julian Stodd's work on social leadership, and now I'd like to turn to another topic of shared interest: trust. In that post I admitted my bias towards data - so I'm super excited about Stodd's new research project. According to his website: We're exploring trust in all forms - how it's earned, how it fractures, how to improve it, and how it exists within teams, between individuals, and technology. From your narratives, we are attempting to build a multi-faceted technique to measure trust. I encourage ...
04.09.2017
I wrote a bit about Julian Stodd's work on social leadership, and now I'd like to turn to another topic of shared interest: trust. In that post I admitted my bias towards data - so I'm super excited about Stodd's new research project. According to his website: We're exploring trust in all forms - how it's earned, how it fractures, how to improve it, and how it exists within teams, between individuals, and technology. From your narratives, we are attempting to build a multi-faceted technique to measure trust. I encourage ...
The Case for Investing More in People
04.09.2017
"Productivity isn't everything, but in the long run it is almost everything," wrote Paul Krugman more than 20 years ago. "A country's ability to improve its standard of living over time depends almost entirely on its ability to raise output per worker." There is a virtuous cycle between productivity and people: Higher levels of productivity allow society to reinvest in human capital (most obviously, though not exclusively, via higher wages), and smart investments result in higher labor productivity. Unfortunately, this virtuous cycle appears to be broken. ...
04.09.2017
"Productivity isn't everything, but in the long run it is almost everything," wrote Paul Krugman more than 20 years ago. "A country's ability to improve its standard of living over time depends almost entirely on its ability to raise output per worker." There is a virtuous cycle between productivity and people: Higher levels of productivity allow society to reinvest in human capital (most obviously, though not exclusively, via higher wages), and smart investments result in higher labor productivity. Unfortunately, this virtuous cycle appears to be broken. ...
Stop Hiring for Cultural Fit and Start Hiring For Cultural Fitness
04.09.2017
Culture is the glue that brings a team or organization together. But if the glue is too sticky it can make them stuck instead of making them stay together. Cultural fit can become a limitation rather than a strength. Which takes me to the topic of hiring the right talent for your organization: Do you hire people that are a cultural fit? Or do you hire to improve your culture fitness? Culture is something dynamic Hire for cultural fitness Amplify your team's perspective Encourage teams to dissent Continuously challenge your culture Promote diversity of ...
04.09.2017
Culture is the glue that brings a team or organization together. But if the glue is too sticky it can make them stuck instead of making them stay together. Cultural fit can become a limitation rather than a strength. Which takes me to the topic of hiring the right talent for your organization: Do you hire people that are a cultural fit? Or do you hire to improve your culture fitness? Culture is something dynamic Hire for cultural fitness Amplify your team's perspective Encourage teams to dissent Continuously challenge your culture Promote diversity of ...
The Practitioner Benefits of Working Out Loud
01.09.2017
by Simon Terry - Convincing an employee to take on the new practice of working out loud depends on being able to make a credible case for their personal benefits. Working Out Loud sounds new, different and risky at first. Preconditions: Culture Amy Edmondsen has done extensive research on team collaboration and demonstrated that a key component of participation in collaboration in teams is a sense of psychological safety for individuals. People need to feel it is safe to take interpersonal risk to learn, collaborate and experiment together. It is challenging ...
01.09.2017
by Simon Terry - Convincing an employee to take on the new practice of working out loud depends on being able to make a credible case for their personal benefits. Working Out Loud sounds new, different and risky at first. Preconditions: Culture Amy Edmondsen has done extensive research on team collaboration and demonstrated that a key component of participation in collaboration in teams is a sense of psychological safety for individuals. People need to feel it is safe to take interpersonal risk to learn, collaborate and experiment together. It is challenging ...
Intranet Launch: Include Employees From the Start
01.09.2017
Launching a new department or company-wide intranet can be daunting. Whether it be constraints on the IT side, budget, sliding dates or gaining executive buy-in, getting to launch can seem like a slow and winding road. And launch is just the start. A common misconception is "if we build it, they will come." That is usually not the case, and if it is - count yourself amongst the lucky! If you're building a new intranet, you have lots of work to get done. Aside from the budgeting, strategy development and execution, executive communications, software selection, ...
01.09.2017
Launching a new department or company-wide intranet can be daunting. Whether it be constraints on the IT side, budget, sliding dates or gaining executive buy-in, getting to launch can seem like a slow and winding road. And launch is just the start. A common misconception is "if we build it, they will come." That is usually not the case, and if it is - count yourself amongst the lucky! If you're building a new intranet, you have lots of work to get done. Aside from the budgeting, strategy development and execution, executive communications, software selection, ...
The future of collaboration is here
01.09.2017
A new generation of social tools is transforming the way we work together - and the very structure of organisations. McKinsey & Co has a long tradition of taking the pulse around digital social tools, often dubbed Enterprise 2.0. While enterprise 2.0 technologies have become in business, the most recent results from the latest McKinsey Global Survey1 provide three new insights: The new generation of social tools are better at enabling employees to collaborate in improved and innovative ways Social tools benefits are enhanced by, as well as enhance, ...
01.09.2017
A new generation of social tools is transforming the way we work together - and the very structure of organisations. McKinsey & Co has a long tradition of taking the pulse around digital social tools, often dubbed Enterprise 2.0. While enterprise 2.0 technologies have become in business, the most recent results from the latest McKinsey Global Survey1 provide three new insights: The new generation of social tools are better at enabling employees to collaborate in improved and innovative ways Social tools benefits are enhanced by, as well as enhance, ...
5 Innovation Keys for the Future of Work
01.09.2017
by Jacob Morgan - By embracing trends and new technology while still staying connected to customers and the core foundation, companies can innovate and prepare for the future. As technology grows and changes, the world changes-it's a basic idea of innovation and showcases the importance of thinking outside the box, especially as technology grows at an astronomical pace. Leading the charge for innovation is Xerox and its CTO Sophie Vandebroek. At Xerox, innovation is all about helping customers serve their end users better and making sure everyone ...
01.09.2017
by Jacob Morgan - By embracing trends and new technology while still staying connected to customers and the core foundation, companies can innovate and prepare for the future. As technology grows and changes, the world changes-it's a basic idea of innovation and showcases the importance of thinking outside the box, especially as technology grows at an astronomical pace. Leading the charge for innovation is Xerox and its CTO Sophie Vandebroek. At Xerox, innovation is all about helping customers serve their end users better and making sure everyone ...
7 Organizations Validating the New Approach to Enterprise Communication
01.09.2017
2016 was a tipping point in the world of workforce dynamics. Millennials began to replace Baby-Boomers in the workplace, bringing along with them new and diverse ways of thinking into management positions. At the same time, Generation Z started to move towards the professional world, perpetuating this evolution of professionals and technological innovations. With these transformations, a strong and thoughtful enterprise communication strategy remains an essential part of building a productive, efficient team. Today's business solutions need to be faster, ...
01.09.2017
2016 was a tipping point in the world of workforce dynamics. Millennials began to replace Baby-Boomers in the workplace, bringing along with them new and diverse ways of thinking into management positions. At the same time, Generation Z started to move towards the professional world, perpetuating this evolution of professionals and technological innovations. With these transformations, a strong and thoughtful enterprise communication strategy remains an essential part of building a productive, efficient team. Today's business solutions need to be faster, ...
No-One Is Completely Happy With Their Platform
01.09.2017
I don't think I've met anyone that hasn't got a complaint about their community platform. You don't have the data you need, integrations you need, features you need, layout or design you want etc... etc... Over time, these frustrations tend to rise until they prompt a great migration. The problem with migrations is you replace one set of issues with another. In the process you upset members, incur huge costs, and you throw out all the time you spent fixing bugs from the last change. When you migrate, you end up with an entirely new set of unforeseen ...
01.09.2017
I don't think I've met anyone that hasn't got a complaint about their community platform. You don't have the data you need, integrations you need, features you need, layout or design you want etc... etc... Over time, these frustrations tend to rise until they prompt a great migration. The problem with migrations is you replace one set of issues with another. In the process you upset members, incur huge costs, and you throw out all the time you spent fixing bugs from the last change. When you migrate, you end up with an entirely new set of unforeseen ...
Balancing Analytics and Privacy
01.09.2017
Today's remote workforce model means employees can function virtually anywhere, which has benefits for workers and their employers. With that workforce comes an increased reliance on online communication tools, which can provide valuable talent and workforce analytics. But as organizations tap into those insights, the line between private and public blurs. As companies try to navigate these murky waters, we asked thought leaders to weigh in on how to harness email, social and other communications content while respecting employee privacy. How companies ...
01.09.2017
Today's remote workforce model means employees can function virtually anywhere, which has benefits for workers and their employers. With that workforce comes an increased reliance on online communication tools, which can provide valuable talent and workforce analytics. But as organizations tap into those insights, the line between private and public blurs. As companies try to navigate these murky waters, we asked thought leaders to weigh in on how to harness email, social and other communications content while respecting employee privacy. How companies ...
The Real Reason Why You're Easily Distracted Has Nothing To Do With Technology
01.09.2017
The fact that your attention can get so easily pulled away might point to an internal struggle. Here's how to figure out what's really going on. It's hard to get anything done with all of the push notifications pulling us into other directions. You can find something else to do or think about at any given moment. But maybe the distractions aren't the problem. Maybe it's your willingness to be distracted that needs to be examined. "Distractions are by-products of a problem," says Kyle Cease, author of I Hope I Screw This Up: How Falling In Love With Your ...
01.09.2017
The fact that your attention can get so easily pulled away might point to an internal struggle. Here's how to figure out what's really going on. It's hard to get anything done with all of the push notifications pulling us into other directions. You can find something else to do or think about at any given moment. But maybe the distractions aren't the problem. Maybe it's your willingness to be distracted that needs to be examined. "Distractions are by-products of a problem," says Kyle Cease, author of I Hope I Screw This Up: How Falling In Love With Your ...
The Problem with Saying "Don't Bring Me Problems, Bring Me Solutions"
01.09.2017
It's time to retire the saying "Don't bring me problems, bring me solutions." Even though advocates of this approach believe it reduces whining, increases empowerment, helps employees manage up, and boosts careers, it's fraught with challenges. Not every problem has an easy solution. Tackling the complexity of most significant business issues can take a pool of talented people with diverse points of view. What's more, according to Wharton professor Adam Grant, solution-only thinking creates "a culture of advocacy instead of one of inquiry," where each ...
01.09.2017
It's time to retire the saying "Don't bring me problems, bring me solutions." Even though advocates of this approach believe it reduces whining, increases empowerment, helps employees manage up, and boosts careers, it's fraught with challenges. Not every problem has an easy solution. Tackling the complexity of most significant business issues can take a pool of talented people with diverse points of view. What's more, according to Wharton professor Adam Grant, solution-only thinking creates "a culture of advocacy instead of one of inquiry," where each ...