#socbiz
Curated hints on Digital Transformation, Enterprise 2.0, Enterprise Social Networks, Social Intranets, Social Collaboration, Knowledge Management, HR 2.0, ... and all the rest
Dr.-Ing. Carsten Rose – Effective: 31.08.2017
Social Business Digest by caro - Archive 08/2017
 

Archive 08/2017

 

Future Work - ich liebe meine Arbeit
31.08.2017
Sie halten das für überzogen? Je nachdem, wie Sie selbst zu ihrer Arbeit stehen, können Sie es nachvollziehen, seine Arbeit lieben zu können oder eben nicht. Die Wahrscheinlichkeit, dass Sie ihre Arbeit lieben ist umso höher, je motivierter Sie sind zur Arbeit zu gehen. Und Motivation hat etwas mit der Maslowschen Bedürfnispyramide zu tun. Zufriedenheit - Motivation - Produktivität Das beste Effizienzprogramm aller Zeiten [...] ...
 
Kolumne: Vier Tipps für das perfekte Community-Management
31.08.2017
Wie können Unternehmen, aber auch Einzelpersonen oder Organisationen Communities etablieren und wachsen lassen? Tijen Onaran weiß es. Mittwoch ist Kolumnentag bei WirtschaftsWoche Gründer: Heute schreibt Tijen Onaran. Sie ist Gründerin von startup affairs, einer PR und Public Affairs Beratung für Start-ups, Venture Capitals und Unternehmen. Mit Women in Digital e.V. vernetzt Onaran Entscheiderinnen der Digitalbranche und macht diese sichtbar. Vor der Gründung von startup affairs war sie als Leiterin Kommunikation beim Onlinehandelsverband Händlerbund ...
 
HR 2.0: Talentsuche in der neuen Arbeitswelt
31.08.2017
Neue Technologien, eine veränderte Arbeitgeber-Arbeitnehmer-Beziehung und der Fachkräftemangel verlangen gerade viel ab von HR-Verantwortlichen. Was sind die Trends im Bereich HR-Robotics? Der Arbeitsmarkt ist so stark im Wandel wie nie zuvor: Die Zahl der offenen Stellen in Deutschland ist laut dem neuesten IAB-Arbeitsmarktbericht so hoch wie zuletzt seit der Wiedervereinigung und 49 Prozent der Unternehmen in Deutschland haben nach eigenen Aussagen Schwierigkeiten, neue Stellen zu besetzen. Zudem hat sich auch die Beziehung zwischen Arbeitgeber und ...
 
Using Social Media at Work ... Connecting Knowledge Keepers To Knowledge Seekers
31.08.2017
Last week I came across two impressive stories. My colleague Brad sent me the first story about Atos Origin moving to be a no internal email company within 3 years in favour of using social media at work and implementing a more social way of working. HR Technologist Steve Boese provides a great summary on his blog. After I tweeted that article another colleague, Martin Meyer-Gossner, sent me a link to a video. In this video Luis Sueraz (@elsua), an IBM consultant, gave up corporate email for 9 months. It's only 9 minutes long and well worth watching. ...
 
3 Ways to Get More Out of Your Collaboration Tools
31.08.2017
Collaborative work tools come in many shapes and sizes, each equipped to assist users in accomplishing different sets of projects. While collaborative systems are no stranger to the professional world, 2017 has been a great year in terms of completion rates. In fact, a recent study conducted by PMI (pdf) found nearly 70 percent of projects met original goals and business intent. As great as this sounds, collaboration is merely a tool, not an end result. No software will guarantee success, only provide the means to succeed. The rest depends on your organization. ...
 
What Is Employee Generated Content (EGC) and How Does It Support Social Advocacy?
31.08.2017
Brands are often afraid of the risks of employee generated content and the lack of control involved. The answer lies in trust, authenticity and relevancy. The internet is a pretty sociable place to be. It seems everyone is tweeting, going live, linking up and building relationships. I saw a Facebook meme only this morning saying, "Dance like no-one is watching. Everyone is looking at their phone, so, actually, no-one is watching." But it's not just the amount of time we spend online that has changed, the activities we undertake and the content we engage ...
 
How to Enable Subject Matter Experts to Contribute in Your Online Community
31.08.2017
Subject matter experts (SMEs) have the potential to be the most versatile and impactful members of your community. But are you enabling them to make an impact and, more importantly, do you know what obstacles they are facing within the community and your organization? We often find that online communities are unintentionally set up with roadblocks that make it harder for subject matter experts to participate. Removing those obstacles increases their contributions, making your community a more vibrant and valuable place for your members. Let's do an overview ...
 
Harnessing scale to drive successful digital transformations
31.08.2017
Successful digitization calls for bold moves: scale and reinvention of the core. Most companies have embarked on digital transformations but have found it difficult to break free of the old way of doing things. In this interview, Digital @ Scale co-author Anand Swaminathan speaks about how businesses can use scale to get the most from their digital transformations and reinvent their companies by focusing on the core of their businesses. An edited version of the interview follows. Secret sauce for digital transformation: scale Incrementalism: the enemy ...
 
DD299: Innovationsinszenierung
30.08.2017
von Gunter Dueck - Die Unternehmen von heute stöhnen. Sie müssen Profite erzielen, die Löhne drücken, die Mitarbeiter zu Extrameilen zwingen und die Mitarbeiter im Rechnungswesen und in der Finanzplanung barbarisch hart zur Kreativität in der Buchführung anhalten. Mitten in dieses Leiden platzen dann etliche Hiobsbotschaften, die wirklich bitter machen können. Die Medien hypen Digitalisierung und wollen Innovationen sehen, sie möchten Nachhaltigkeitsberichte, Quotenfrauen und Corporate Social Responsibility. Alles soll noch neben der Arbeit geschehen, ...
 
Humans Are Hard-Wired to Hate Networking
30.08.2017
If you loathe the awkwardness and insincerity of networking, you're not alone. But it needn't be that way. Few things are as uncomfortable as networking or a pantyhose a size too small. If this sounds familiar, you are not alone. Research shows that most of us find networking unenjoyable and off-putting. The reason why hunting for business cards with a warm glass of white wine in your hand feels disgusting lies in brain chemistry. According to University of Toronto professor Tiziana Casciaro, networking makes people feel impure, both morally and physically. ...
 
Filtering in an Enterprise Social Network
30.08.2017
Hello SIKM leaders! I'm new to the group and just listened to a recording of Catherine Shinners talk on Enterprise Social Networks. With working out loud and enterprise social networks, if the idea is that people pull information rather than having it pushed to them, how does one structure the environment so that filtering is successful (keeping in mind filter failure over information overload)? Is it left up to the social collective to figure out, or is there a framework that's put in place to begin with? I've never worked in a Jive environment, ...
 
The $5 Giveaway On The To-Do List
30.08.2017
A recent question asked: "What are the best giveaways to promote a customer community? (must be under $5)" This is a crazy question to ask. Giveaways neither drive people to a site or keep people participating. At best, they can work as a variable reward for really great contributions, but they're far more likely to be a silly distraction for everyone. Think about impact here. Is what you're planning going to have the biggest long-term impact on the community as it can? Is it going to affect a lot of people for a long period of time? Instead of $5 giveaways, ...
 
How to Create a Rising Tide of Talent Within Your Organization
30.08.2017
Great leaders lift up the people around them. They help employees harness their natural abilities, guide the development of their skills, and support them along an internal career path. Nurturing team members has many payoffs. Staff members stay dedicated to the company and its mission; employee retention remains high; and in time, the organization gains its next generation of leaders. Unfortunately, the persistent talent shortage across the globe is undermining these efforts. There continue to be more jobs than qualified people to fill them. Further, ...
 
How an Informed Workforce Can Power Your Talent & Recruitment Efforts
30.08.2017
Corporations used to keep employees in the dark. They reasoned that if information got out, workers might be upset, angry, or dismissive. Why burden employees with information that they don't really need to know? This attitude is changing rapidly. With the influx of social media and internal employee communications platforms, information is more available than ever before. Workers demand access to information, and companies are realizing the benefits of making it available. In today's ever-connected world, an informed workforce is no longer an anomaly. ...
 
When Leaders Are Hired for Talent but Fired for Not Fitting In
30.08.2017
Over and over again, organizations are unable to appoint the right leaders. According to academic estimates, the baseline for effective corporate leadership is merely 30%, while in politics, approval ratings oscillate between 25% and 40%. In America, 75% of employees report that their direct line manager is the worst part of their job, and 65% would happily take a pay cut if they could replace their boss with someone better. A recent McKinsey report suggests that fewer than 30% of organizations are able to find the right C-suite leaders, and that newly ...
 
Manager in der digitalen Transformation: Führung heißt Mut zur klaren Entscheidung
29.08.2017
Die Digitalisierung zwingt Führungskräfte in Unternehmen zu disruptiven, schnellen und klaren Entscheidungen. Doch vielen Managern fehlt es am Mut dazu. Warum dies so ist und weshalb eine falsche Entscheidung besser ist als gar keine, lesen Sie hier. - Vielen Unternehmen und Führungkräften ist der Mut zur Entscheidung verloren gegangen. - Die perfekte Führungskraft in der Digitalisierung ist der Entrepreneur - eine Synthese aus Manager und visionärem Leader. - Die digitale Transformation erfordert schnelle und konsequente Beschlüsse. Neoliberalismus, ...
 
Gartner: Die Bausteine des digitalen Arbeitsplatzes
29.08.2017
von Stefan Pfeiffer - Gartner empfiehlt den unten dargestellten Rahmen, um den digitalen Arbeitsplatz (Digital Workplace) erfolgreich zu implementieren. Rund um 3 Kernbereiche, der Orientierung am Geschäft, der Ausrichtung an den Mitarbeitern und der Koordination mit der IT werden 8 Bausteine aufgeführt: Die Vision, was man erreichen will muss da sein, eine Strategie definiert sein, wie man dies erreichen will, und man sollte sich auf eine Metrix einigen. Orientierung am Mitarbeiter soll laut Gartner im Mittelpunkt stehen, damit die effektiver arbeiten ...
 
Social Business, Online Community and the Power of Identity
29.08.2017
Human beings are wired to belong. From a newborn's simple need for skin to skin contact, to the complex process of finding a reliable friend group in college, we need one another to make it through this world. That isn't just squishy psycho-babble--living in isolation is actually bad for our brains. There's a term for how this dynamic works itself into an individual's life. It starts in the crib and continues through our entire lives. It's how we learn what it sounds, looks and feels like to inhabit a particular culture. It's called socialization, and ...
 
Email and Calendar Data Are Helping Firms Understand How Employees Work
29.08.2017
Using data science to predict how people in companies are changing may sound futuristic. As we wrote recently, change management remains one of the few areas largely untouched by the data-driven revolution. But while we may never convert change management into a "hard science," some firms are already benefiting from the potential that these data-driven techniques offer. One of the key enablers is the analysis of email traffic and calendar metadata. This tells us a lot about who is talking to whom, in what departments, what meetings are happening, about ...
 
Future of Work: Learning To Manage Uncertainty
29.08.2017
Change is coming at us with the greatest velocity in human history. In the single second it took you to read that sentence, an algorithm executed 1,000 stock trades. Computers at the credit card network Visa processed over 3 million transactions, no doubt a few of them providing payment for the 17 packages that robots helped pack and ship from Amazon warehouses. Right now, 56,000 Google searches are returning tens of billions of results links. At this very moment, more than 2.5 million emails are being sent, not all of them by actual human beings. Technology ...
 
Lessons on retaining organisational knowledge before people leave the team
29.08.2017
Knowledge is intangible and fragile. You are at risk of losing knowledge as people move on. Organisational knowledge, and how to best retain it, has been one of the main work-related things on my mind lately. As I transition out of a specialist (eLearning /digital learning) role into a more generalist one (OD Business Partner), I'm asking myself daily (multiple times a day): What's the best way for me to share and distribute this knowledge and experience to equip others to answer the questions and solve these problems? It's not so much ...
 
Summing Up: Why Can't Organizations Engage Their Employees?
29.08.2017
Who is responsible for generating employee engagement? The employee, or the employee's managers? Readers of this month's James Heskett column have a lot to say on the issue. SUMMING UP: How Can We Prepare Leaders to Engage Their Associates? This month's column elicited a number of reasons on why organizations around the world do such a poor job of engaging their employees. The dominant theme was that we lack leadership talent with the attitude, training, and willingness to devote the time to this difficult task of engagement, which can have ...
 
Wenn in Unternehmen nur noch Effizienz ausgeschwitzt wird
28.08.2017
von Gunnar Sohn - Für Unternehmen bieten hochentwickelte Technologien wie Künstliche Intelligenz, Big Data oder das Internet der Dinge vor allem neue Möglichkeiten zur Steigerung von Effizienz und Produktivität, sagt das Bundesministerium für Arbeit und Soziales (2017). Recht fantasielos. Beschränken wir uns auf die Betrachtung von Effizienz und Produktivität? Dann dürfen wir uns nicht wundern, wenn folgendes Beispiel Schule macht: Weitreichende Veränderungen des Arbeitsmarktes lassen sich am chinesischen Unternehmen Changying Precision Technology verdeutlichen. ...
 
Ach ja, die Migration!
28.08.2017
Sie sind der Schlüssel zum Erfolg von Intranets: Relevante Inhalte. Und trotzdem kommt ein Moment in Intranet-Projekten oft zu spät - der, in dem es heißt: "Welchen Content brauchen wir eigentlich auf der neuen Plattform?". Zwar kann die Migration, das Überführen von Inhalten aus dem alten in ein neues Intranet erst dann durchgeführt werden, wenn dieses konzipiert und umgesetzt ist. Der richtige Zeitpunkt, um sich Gedanken über die Migration zu machen, kommt jedoch bereits in der Strategiephase: Dann, wenn überlegt wird, welche Ziele mit dem Intranet ...
 
Organizations of the future operate as communities
28.08.2017
Meeting the demands of the digital age will require a new way of working. Take for instance the decision-making process. Organizations no longer have the time traditionally taken up by this process through a decision tree. The future belongs to organizations which are made up of multiple autonomously operating communities forming part of the larger whole (so-called pods). What are pods? Pods are small autonomous units of employees. This subdivision into units allows the organization to act as a network of smaller organizations. Each pod is free to act ...
 
How to Overcome Challenges and Use Community as an Integrated Service to Improve Business Results
28.08.2017
Historically, organizations have struggled to integrate community into their infrastructure and customer-facing offerings. Community is often looked at as a standalone application or service that's tacked onto a company's overall suite of platforms, such as their corporate website, their marketing automation platform, their email engine, and their CRM. Such a lack of integration makes each platform, and even the entire company, less efficient because they create a fragmented view of customers. Your email engine gives you one set of data, while your CRM ...
 
Working Out Loud & Engineers
28.08.2017
In the beginning of July I was one of the 550 manufacturing and logistic engineers who had the chance to hear John Stepper at the BOSCH BPS Day. Today I want to share with you my reworked sketchnote, my impressions of that day and what developed afterwards. The BPS day John introduced Working Out Loud (#WOL) and focused in his speech on - the effectiveness of the method, - the access to gain more knowledge (in each working day), - a basis to accelerate innovation in companies through that, - networking/collaboration accross departments, countries for ...
 
Understanding The Middle Manager: Convert Their Plight To Power
28.08.2017
Middle managers are essentially the "hub" of everything your organization seeks to accomplish. It is the middle manager who must take the broad strategic initiatives handed down from the C-suite and execute these plans in real life. It is also the job of the middle manager to inform, interact with and inspire the employees in the departments under them. In other words, they're handed the mission-critical task of keeping your workforce engaged. This is a tremendous amount of potential for any organization and can drive positive or negative results. Often ...
 
Understanding Web Accessibility & Why It Is Important
28.08.2017
Web accessibility is the need of the hour. I realized something a few weeks back when I went to a nearby ATM for cash withdrawal. I noticed that the machine had specific buttons embossed with dots written in Braille that could be read by a visually challenged person. This feature has been made compulsory by the central bank so that all the visually impaired people can use the facility of ATM without any hassle. It is one example how our new world has finally accepted that people with disabilities should be able to do everything that those without disabilities ...
 
Sheryl Sandberg's Guide To Grief, Growth And Getting It Right In Today's Business Climate
28.08.2017
Recently I connected about business and resilience with Sheryl Sandberg, COO of Facebook and author with Adam Grant of "Option B: Facing Adversity, Building Resilience, and Finding Joy." We talked about how her personal journey through grief and recovery after the sudden loss of her husband catalyzed for her the need to help people move past trauma. "I was an accidental sheriff," she said. Sandberg's experience and learnings provide invaluable lessons for how business leaders can manage through extreme change and failure. Why is that? Today's business ...
 
Agilität anzetteln - Scrum, Kanban und der Digital Workplace
25.08.2017
Scrum und Kanban sind Methoden, die häufig zusammen genannt werden, wenn es um agiles Projektmanagement geht. Doch worin unterscheiden sie sich? Wieso braucht man überhaupt agile Ansätze? Und was hat der Digital Workplace damit zu tun? Die Themen Agilität und Digitalisierung durchziehen die Diskussion über den Arbeitsplatz der Zukunft. Bevor man über verschiedene agile Ansätze des Projektmanagements (PM) wie Scrum und Kanban nachdenkt, ist es sinnvoll sich mit den Unterschieden zwischen agilem und (sogenanntem) traditionellem Projektmanagement zu befassen. ...
 
Ready to Be a Worker of the Future?
25.08.2017
by Alan Lepofsky - Today's guest author is Alan Lepofsky, VP and Principal Analyst at Constellation Research. With almost two decades of experience in the collaboration software industry, he helps organizations improve the way their employees work together to get their jobs done. We're on the precipice of an era of massive workplace change, in both technology and culture. Organizations today are overwhelmed with too many tools, too much information, and too many requests from all directions. Productivity, effectiveness, and efficiency are suffering. ...
 
Gartner Highlights Eight Critical Components of a Digital Workplace
25.08.2017
Digital workplace programs often lose their way, or fail, due to a fragmented approach that prioritizes a few technology "fixes" over business strategy, said Gartner, Inc. To combat this, digital workplace leaders need to employ a framework to ensure their digital workplace initiatives address all of the eight critical components required for a successful implementation. "The digital workplace promises a more flexible, engaging and intelligent work environment that is able to exploit changing business conditions," said Carol Rozwell, vice president and ...
 
Designing Digital Organizations
25.08.2017
Introduction Spend a minute with Jean-Pascal Tricoire, the chairman and CEO of Schneider Electric, as he describes the opportunities that digital technologies have opened up for his electrical-equipment company: "Connectivity is not new for us. We started to connect things to the internet in 1995. But what is happening today is that we are connecting from power plant to plug--everything connected to the internet. In a nutshell, all products will be connected, all the data is getting aggregated, and we are deploying analytics to automate or support decisions. ...
 
26,000 Destination Experts
25.08.2017
One of TripAdvisor's great innovations is building up a network of 26,000 destination experts sourced entirely from the community. Every single member of the 11-strong team is trained to spot the kind of people making unique, special, contributions and give them a specific role within the community. Each destination expert has special powers over specific areas of the forum and is expected to continue contributing positively. Why don't you have something similar? Who's out there today writing friendly, smart, and consistently good posts? Can you reach ...
 
3 practically painless ways to expand your network
25.08.2017
Say the word "networking," and most of us die a little inside. However, there are a few simple steps to take to broaden and deepen your ties, says business school professor Tanya Menon. I started teaching business school 17 years ago, and I'll often run into my students years and years later. When I run into them, I've noticed that a funny thing happens. I don't just remember their faces; I'll also recall exactly where they sat in the classroom and who they sat with. This isn't because I have an incredible memory -- it's because my students are creatures ...
 
I Am Having An Existential Moment Here! A Reflection on Dystopian Threats And Cultural Cures.
25.08.2017
by Jonathan Anthony - Over the last 5-10 years, I have morphed my learning focus away from the straight and narrow of MarComms. At first, it was through the lens of "Enterprise Social" - I saw an opportunity for collaboration tools to unlock new value inside the enterprise. I sponsored it and fought for it. I went hardcore, I kept the deep bruises as reminders. Thereafter, the last 3-5 years, my thoughts went higher level, to the "Future of Work." Where are we heading with all this technology and change agency / management? The investigation has been ...
 
Six Things That Kill Morale
25.08.2017
What makes you happy at work? Maybe you have a great boss who gives you the freedom to be creative, rewards you for going the extra mile, and helps you to reach your career goals. Maybe you have none of the above and are updating your résumé as we speak. It's pretty incredible how often you hear managers complaining about their best employees leaving, and they really do have something to complain about--few things are as costly and disruptive as good people walking out the door. But managers tend to blame their turnover problems on everything under the ...
 
Quick Check - ESN in ihrem Unternehmen
24.08.2017
Wir haben unsere Gespräche mit CEOs zum Thema ESN ausgewertet und hier die wesentlichen Themen zusammengefasst. Finden Sie sich wieder? Wir kommunizieren und kollaborieren doch schon! Warum sollten wir in ein Enterprise Social Network (ESN) investieren? Seit der Einführung von Telefon und E-Mail hat sich technologisch und in der persönlichen Wahrnehmung einiges getan. Viele sprechen mit gutem Grund von E-Mail Flut und einem enormen Effizienzsteigerungspotential durch die Abschaffung interner E-Mals. Aber wir müssen doch nicht jedem Trend folgen ... Nein, ...
 
Leben und Arbeit? Wie passt das in Zukunft zusammen?
24.08.2017
von Guido Bosbach - Seit mindestens einem Jahrzehnt wabert die Idee der Work-Life-Balance durch die Welt. Eine Idee, die im Grunde abstruser nicht sein könnte, da sie scheinbar voneinander trennt was ineinander stattfindet. Wer arbeitet lebt und viele arbeiten um sich dieses Leben, und das der Familie, zu finanzieren. Andererseits ist die Idee rational nachvollziehbar, denn sie zeigt auf, wie wir Arbeit verstehen - als etwas, dass vom Leben getrennt ist, oder etwas, dass wir zumindest vom Leben getrennt sehen möchten. Vielleicht ist diese Wahrnehmung ...
 
ChatBots sind kein Spielzeug - Warum Unternehmen sie für die Kommunikation einsetzen sollten!
24.08.2017
Bereits seit Jahren gibt es Social ChatBots und Sprachdialogsysteme, aber warum sollen Unternehmen sich gerade jetzt verstärkt mit ihnen auseinandersetzen? Werden sie wirklich kontinuierlich Websites und Apps ablösen, oder nur ein Tech-Hype? Die Anzahl der Benutzer von Messenger-Diensten steigt rasant an und nicht nur im privaten Umfeld, sondern auch in der unternehmensinternen Kommunikation, Slack oder Microsoft Teams sind hierfür gute Beispiele. Aber warum ist das so? Eine Studie der Bitkom bringt es auf den Punkt, 88% der Benutzer verbringen ihre ...
 
5 lessons from the smallest unit of collaboration
24.08.2017
I've been working with the other three Intranetizens for over five years now as a virtual team, but with two of us now working as independent consultants we've finally had the chance to practice what we preach and use online collaboration tools to deliver projects together. In a spirit of transparency, learning and openness, here's how we did it - and what we learned. Planning and managing the project Jonathan and I were commissioned to run a website discovery for a global professional services firm, which immediately required us to have a detailed plan ...
 
Whoops, I Made a Mistake, That's All!
24.08.2017
I was embarrassed. I wanted to bury my head in the sand. A song from my childhood ran through my head all day. Trying to find a moment of rationalization, or maybe justification, the lyrics made me feel better. I had just made a post on a site for Yammer network administrators. Using Yammer that day, I had seen a new functionality appear. I took screen shots of the new workings of Yammer. I carefully blurred out identifying names and email addresses, and I proudly made a post to the Yammer administrators group announcing what I had found. I was happy ...
 
Demystify Chat Bots and learn how they are changing Collaboration and Enterprise Social Networks
24.08.2017
by Ragnar Heil - Since more than one year I invest time to discover new Bots, explore their Business Value and what it means for the New Way of Working and reinventing Productivity. Therefore I am going to contribute this Blogpost to Winfried Felser`s Blogparade #NewWork17. Spending time at Conferences in the last weeks like re:publica #rp17 in Berlin I heard a lot of people complaining that Bots are just fluffy future vision and have no impact in our lives now. So I want to share some very concrete examples how I am using Bots and which value they can ...
 
Manage Emotions or Emotions Will Manage Your Culture
24.08.2017
by Rachel Happe - Heightened emotion is everywhere these days. It saturates our interactions and relationships. It makes us anxious and emotionally trigger happy. We overreact. We feel attacks where none exist. We become increasingly paranoid that someone is trying to sabotage us because sometimes it's true. We're exhausted. Angry. Anxious. Annoyed. Guilty and ashamed because we should be positive and constructive. But we aren't actually talking about how we feel. We are talking about everything else with too much feeling though. The irony. When we ignore ...
 
9 Signs an Employee Deserves a Promotion (Which Never Appear on Performance Evaluations)
24.08.2017
If you want to get promoted, think more than skills, qualifications, and experience. The most promotable employees also have the right attitude - and the right outlook on individual and team performance. Along with, "How do I get a raise?" one of the most common questions that even exceptional employees ask their boss is, "What can I do to get promoted?" For some bosses, the answer to getting promoted is obvious: complete a specific task, gain a certain amount of experience, or simply be the next in line. Other people, like HubSpot co-founder Dharmesh ...
 
New Work bei Bosch: Während WOL sich feiert, fordert die HR weiter das "abgeschlossene Hochschulstudium" #bravenewwork
23.08.2017
Dies soll nur Randnotiz, kurze Reflexion sein. Über eine Marginalie. Die andeutet, dass New Work noch längst nicht angelangt ist, wo New Work und WOL sich selbst gerne sehen. Ihr wisst, was ich von diesem New Work Getue halte (siehe meine #bravenewwork-Posts zum Thema New Work) - statt man die Leute ihre Arbeit machen lässt. Statt endlich anzufangen, Denk-Strukturen und -Kulturen im Top-Management und gesamten Unternehmen einzureißen. Vorbildlich voranzugehen! So kann New Work erst #bravenewwork sein, wenn zB Hierarchien, Ausbildungen, Karrieren nicht ...
 
Durch Social Intranets digitale Nähe erzeugen
23.08.2017
Keine Frage, die Digitalisierung verändert unsere Arbeitswelt grundlegend. Dank moderner Social Intranets können sich Mitarbeiter in Unternehmen heute einfach und schnell vernetzen und zusammenarbeiten. Und dennoch: Auch das beste Social Intranet kann den persönlichen Austausch unter Mitarbeitern nicht ersetzen. Das will es aber auch gar nicht. Denn wie die Ergebnisse einer von HIRSCHTEC in Auftrag gegebenen Kantar EMNID-Studie zeigen, zieht die große Mehrheit (81 Prozent) der Berufstätigen in Deutschland das persönliche Gespräch immer noch modernen ...
 
The Ups and Downs of 'Best Practices' and Why 'Working Out Loud' Might Be The Best Solution
23.08.2017
In my experience, knowledge repositories in their classic form (to drive scale and efficiency) are fairly ineffective at driving the type of knowledge transfer most companies today are looking for - despite the blood, sweat and tears (and $'s) that often go in to creating them. The approach often centers around scanning the organization, or a particular function and then setting about codifying the 'best practices' - and while the need to capture these certainly exists within companies, I would argue that most companies have a tough time defining 'best'. ...
 
Every Day Work Creates Every Day Trust
23.08.2017
by Simon Terry - Effective collaboration in your organisation depends on trust. The best way to build trust in your organisation is through collaborative work. Trust is a consistent theme of this blog because it is fundamental to effective performance in organisations and social relationships. However, we mostly take it for granted and organisations often go out of their way to remind employees that they are not trusted and should not place their trust in the organisation. Trust in the Work Get Out of the Way [...] ...
 
But It Won't Scale
23.08.2017
by Mark Britz - Chat platforms like Slack are still the darling social tool of startups. A former colleague of mine working in a small, geographically dispersed startup noted "I can't imagine work with out it." The criticism of chat platforms however is that they won't scale if a company of 20 becomes one of 200. Functionally speaking, this is probably correct. It's a team tool and typically as an organization grows teams divide and functional groups and departments form. If Slack remains, it's a get work done tool, not a cross company communication, ...
 
Governance Propels the Digital Workplace Forward
23.08.2017
Martyn Perks recently wrote about how governance gets in the way of the digital workplace. He makes a good argument for changing the default environment, but his solution is an overcorrection. It's the equivalent of burning down the forest because a few trees fell across the road. Governance, including information governance, must not go away. Governance needs to be a guiding light in the organization, helping people deliver on the mission and preventing the repetition of work. Organizational vs. Human Requirements Building a Supportive Governance ...
 
Innovation Is Never 1 Thing (Actually It's 3 Things)
23.08.2017
Every entrepreneur dreams of having that single moment of epiphany where everything falls into place. Many search for their entire careers for that one big idea that will make the difference between incredible success and frustrating mediocrity. Few ever find it and many that do end up crashing and burning along the way. The truth is that innovation is never a single event and the "eureka moment" is largely a myth. Innovation always involves combinations, so it's less a matter of coming up with a big idea than it is putting the right ideas together in ...
 
Eine digitale Kultur der Führung
22.08.2017
von Siegfried Lautenbacher - "Das Besondere an Kulturen ist, dass sie nicht durch Verkündigung gebildet werden, sondern wie von selbst entstehen. Wie Mitarbeiter in Organisationen zusammenarbeiten, wie mit Kunden und wie mit Konflikten umgegangen wird, das mendelt sich im alltäglichen Leben in der Organisation aus und nicht dadurch, dass Organisationsspitzen Leitbilder verkünden" (Stefan Kühl). Kulturen können weder gemacht, noch implementiert werden. Diese Aussage gilt auch bezüglich der kulturellen Eigenarten von Führung in Unternehmen und, nicht zu ...
 
McKinsey-Studie: Beim digital Mindset hapert es am meisten
22.08.2017
Mangelendes digitales Denken, Silo-Strukturen und wenig Risikobereitschaft behindern die digitale Transformation am stärksten. Die Café-Kette Starbucks hat ein Digital-Ventures-Team aufgebaut und Vice Presidents von Google, Microsoft und Razorfish eingestellt Der US-Händler Nordstrom hat 2014 seine Chefs von stationärem und digitalem Handel die Rollen wechseln lassen Beispiel Call-Center: Dürfen Mitarbeiter ad hoc selbst entscheiden, einem Kunden Rabatt zu gewähren oder ein Incentive anzubieten, steigt die Kundenzufriedenheit Jeder dritte Entscheider ...
 
Why True Collaborative Working Is Still a Ways Off
22.08.2017
Collaboration has been doing the rounds on the business buzzword circuit for some time now. Waves of tools and techniques are already in play, promising to get our employees working in sync, to streamline our workflows and manage all of our business knowledge. The goal is honorable, no doubt about it. A system where everyone comes together to maximize business success? It's a no-brainer. But the reality is, we're still a long way off from realizing that vision. Why? Steps to instill collaborative working don't go far enough. Most businesses continue ...
 
Cracking the Collaboration Nut Takes More Than Tools
22.08.2017
To communicate or to collaborate? That is the question for the digital workplace. But for companies, it isn't a binary choice. It's more along the lines of, "How, when and why do we communicate and collaborate in the workplace?" Carrie Basham Young, Talk Social to Me founder, spends a lot of time working with organizations on what she calls a "communication and collaboration channel strategy." She asks: How do communications (formal and informal) and collaboration (project work and information coordination) play together at work given the myriad ...
 
Overcome These Digital Workplace Challenges to Realize Your Strategy
22.08.2017
If you've ever looked for inspiration while designing a digital workplace strategy, you've probably come to a realization: every organization's digital workplaces looks a little different. Examples and best practices can be industry specific, and in cases even proprietary. So defining your plan requires an understanding of the specific needs of your organization in order to establish priorities. What digital workplaces do share in common though are some specific challenges. At the Microsoft Inspire Conference this year, CEO Satya Nadella ...
 
YOU are the Cause of Meeting Mania. 14 Ways to Stop It!
22.08.2017
In case you haven't heard, busy isn't respectable anymore. Which means a calendar full of meetings isn't a sign of importance. Volume doesn't equal productivity; and lots of talking doesn't mean you're important. What a full calendar of meetings reflects is that you aren't managing your time. Or your priorities. Ouch. You are falling into the "YES" trap. And so am I. Despite attempts to stop the meeting madness, I still find my calendar booked 8 hours (or more!) some days. How does this happen? Is it my fault? Someone else's fault? Both. And it has to ...
 
From Layers of Resistance to Moments of Agreement
22.08.2017
Abstract Resistance to change is a real, and often frustrating challenge that we all face on a regular basis. However, if you are willing to take responsibility, and make some effort, you may be able, in most cases to remove (not just overcome) resistance to change, and in the process make your solution design process more antifragile. The Theory of Constraints offers a tool called the Layers of Resistance, which can be used to guide a series of moments of agreement that systematically diagnoses and removes the cause for resistance. There are nine such ...
 
Will Forcing Telecommuters Back to the Office Stimulate Creativity and Collaboration?
21.08.2017
When IBM summoned part of its telecommuting workers back to the office earlier this year, there was a huge uproar. Onlookers and IBMers alike theorized that Big Blue was changing its remote worker policy to surreptitiously get employees to quit so it didn't have to lay them off and pay severance. IBM, for its part, stated the change in policy was to "improve productivity, teamwork and morale." Almost no one bought it. But fast forward five months and it looks like IBM may have started a trend. What a Day for a Daydream Organization, Collaboration, ...
 
Managing networks and Working Out Loud: Collaboration and Knowledge Matchmaking skills
21.08.2017
The world is shrinking. At any given moment I know where many of my friends and colleagues are. Technological footprints are heavy and long lasting. In one week last year for example I saw that Arthur Shelley was in Moscow with Ron Young at KM Russia, Donald Clark was in Belfast picking up an award, Phil Hill was getting fit (ter) in Thailand, Patrick Lambe was having breakfast in Lisboa. Gregga Baxter and his wife Sarah are supporters of WaterHealth in India. Through cultivating personal networks I also know what's happening in Khartoum, Tehran, Dubai ...
 
Creating Enterprise Social Networks - Insights from an award-winning case study
21.08.2017
Rita Zonius, Head of Internal Digital Communications at ANZ Australia, has a great story to tell. They have successfully implemented an Enterprise Social Network across 55,000+ staff globally. Rita says this wouldn't have been possible without the willingness of other organisations to share their insights and learnings. Rita is now keen to pass this forward and share ANZs insights with others getting started on this journey. This began when staff were finding it difficult to navigate the organisation to find simple information or get customer issues ...
 
Why Email Remains the King of Communication
21.08.2017
As much as the naysayers will hate to hear it, for communication and collaboration, email still reigns supreme. When I look back at my articles, reports and blogs from the past seven years, I can see how my thinking about email has evolved. At first, I was skeptical about collaboration software, such as enterprise social networks (ESNs) and chat, and their ability to supplant email. As time went on, I "saw the light" and -- in general -- supported the new ways of communication companies such as IBM, SAP, Slack and Jive were and still are promoting. Email's ...
 
The Key to Better Strategy? Think More, Collaborate Less
21.08.2017
What we are losing amidst all the craze for collaboration is the ability to think-deeply and alone. The most common outcome of meetings without outcomes?-"Let's start a Slack channel." Don't get me wrong: Slack should be proud of having brought a more human voice and conversational tone to formerly stiff enterprise collaboration. It is a fantastic, easy-to-use alternative to email and project management software, and it's a perfect tool for small, cross-functional project teams. But recently, I heard that sentence just one too many times, ...
 
The Engagement Trap
21.08.2017
Have you found yourself sucked into The Engagement Trap? The Engagement Trap is the exhausting race to drive higher engagement metrics. If you're reporting the number of active members or posts, you're in the trap. It's a trap because you're setting expectations you can't sustain. It's also damaging for everybody. The best way to drive more engagement is to be more entertaining, more controversial, and develop more novel ideas. But fighting for attention is a losers' game and the novelty wears off quickly. Eventually, you're going to get stuck. It's ...
 
The Four Ways to Manage Digital Talent and Why Two of Them Don't Work
21.08.2017
With digital skills in short supply, companies must rethink the ways they engage with key talent Digital has not only forced us to reimagine where and when work is done, but also who is going to do it. Digital leaders are experiencing new challenges as they compete for digital talent that is in high demand. They are dealing with three key shifts: a shortage of talent with the requisite digital and social skills, the need for flexibility to scale according to project requirements, and skilled digital workers often choosing to work as freelancers. Digital ...
 
What Happened at Courage Camp
21.08.2017
by Celine Schillinger - A Pink Bikini on Hope Street Courage Camp starts with a Pink Bikini. On Hope Street. This can't possibly go wrong. It is a cool summer evening, August 2017. The crisp blend of watermelon and mojito, imagined by a fine bartender, freshens the palate and opens senses to the conversation. We're five women around the table. We've come to Bristol, Rhode Island to attend Courage Camp, a first-of-its-kind 2-day retreat for people eager to explore the idea and the practice of courage. A dozen more will join the next morning when Courage ...
 
Working Out Loud als mentales Onboarding für die Digitale Transformation
18.08.2017
Um nachhaltige Veränderungen erfolgreich zu initiieren, müssen drei Dinge zusammenkommen: Verhalten, Mindset und Rahmenbedingungen. Ein neues Verhalten wird nur dann konsequent umgesetzt und langfristig beibehalten, wenn es auf der richtigen Haltung und Einstellung basiert. Doch selbst dann spielt das Umfeld eine zentrale Rolle - denn wenn die Rahmenbedingungen die Verhaltensänderung nicht begünstigen und unterstützen, kann keine nachhaltige Veränderung erfolgen. Gerade in der Digitalen Transformation wird ein lebenslanges individuelles und organisationales ...
 
Kurzfristige Gewinnnmaximierung riskiert Zukunft! Was hat das zu tun mit #NewWork, #WOL und #Gesellschaft40?
18.08.2017
Liebe Leserinnen und liebe Leser, mit seinem Beitrag "Gewinnmaximierung riskiert Zukunft" und seiner neuen Erfolgsformel und Unwuchtkybernetik hat Dr. Bodo Antonic den Nerv der Zeit getroffen. Innerhalb weniger Tage haben fast 10.000 Leser das Interview zum Thema gelesen. Grund genug für einen Teil II. Hier erläutert Dr. Bodo Antonic was das mit New Work, WOL (Working out Loud) und Gesellschaft 4.0 zu tun hat. Viel Spaß beim Lesen wünscht Ihnen Ihr Team der Competence Site. Unverhofft kommt oft - 10.000 Leser gegen Gewinnmaximierung? Würden Sie den Kapitalismus ...
 
Ain't Nothing Special
18.08.2017
by Simon Terry - Yesterday I saw a list of all the reasons why people don't use social technology to collaborate in their work. You know the kind of list: fears, habits, lack of understanding, lack of leadership, etc. I have to admit I sometimes tire of the focus on the negatives, especially as a sales pitch for consulting work. My response was to point out to the author that at the heart of almost all the points that were raised was a lack of a that collaboration is how work gets done. When we are clear that collaboration is an important part of work ...
 
Chuck Chats Twitter and Enterprise Social Networks with Rita Zonius, Australia and New Zealand Banking Group (ANZ)
18.08.2017
Rita Zonius is a force in internal communications, with more than 20 years' experience in corporate comms including her current role as the Head of Internal Digital Communications at Australia and New Zealand Banking Group (ANZ), one of the world's top 50 banks. Rita is passionate about building and leading high performing corporate communications teams that understand an organisation's strategy and take pride in their contribution to business outcomes. [...] ...
 
5 ways to motivate and retain young engineers
18.08.2017
How do you motivate young engineers in the manufacturing industry? And how do you make sure they stay at the company? A university researcher has asked this to managers who are directly supervising millennial staff at a engineering workplace. Based on their comments, the researcher concluded that: Young engineers are motivated by the attention that managers are giving to them Young engineers are motivated by the feedback that managers are giving to them Young engineers tend to stay when their work area is more personalized Young engineers tend to stay ...
 
Why Your Intranet Must Be Mobile-Friendly
18.08.2017
In today's modern and social digital workplace intranets are integral to business communication, productivity and success for an increasing number of businesses across a range of industries. From internal collaboration across multiple departments and locations, to information management and enabling your entire workforce to stay connected using social tools, a business intranet serves a range of functions. A key aspect of successful intranets is the ability to support mobile users. With the growing number of people telecommuting, traveling for business ...
 
How to go agile enterprise-wide: An interview with Scott Richardson
18.08.2017
Successfully scaling agile starts with a strategy that's consistent from the front lines to the C-suite. Adopting agile ways of working is easier said than done. It requires cultural change, well-balanced teams, and buy-in across the organization in order to succeed. Scott Richardson, chief data officer at Fannie Mae, shares his insights about going agile with McKinsey's Khushpreet Kaur. What are some successful strategies that have worked to actually scale agile? Who needs to drive an agile transformation? How did you select your early agile teams? ...
 
The Importance of Liberal Arts In The AI Economy
18.08.2017
"I think great artists and great engineers are similar, in that they both have a desire to express themselves. In fact some of the best people working on the original Mac were poets and musicians on the side." -- Steve Jobs Scott Hartley is a venture capitalist and author of THE FUZZY AND THE TECHIE, a Financial Times business book of the month, and finalist for the Financial Times and McKinsey & Company's Bracken Bower Prize for an author under 35. He has served as a Presidential Innovation Fellow at the White House, a Partner at Mohr Davidow Ventures ...
 
Digitale Transformation vs. E-Mail Flut (Teil 2)
17.08.2017
Der erste Teil dieses Beitrags hat sich mit den Problemen befasst, die E-Mail als Medium der internen Unternehmenskommunikation und Kollaboration mit sich bringt. Dieser Teil befasst sich mit einer Alternative und deren Nutzen. Die Lösung der E-Mail-Flut ist einfach, erfordert jedoch ein Umdenken Die Lösung liegt in der drastischen Reduktion der E-Mails in der internen Unternehmenskommunikation und Kollaboration. Durch die Einführung und Implementierung eines Enterprise Social Network (ESN). Was ist ein Enterprise Social Network (ESN)? ESN und Methodenkompetenz ...
 
Microsoft und Facebook entern den Collaboration-Markt: Der Kampf um den digitalen Arbeitsplatz
17.08.2017
Die neuen Collaboration-Lösungen Microsoft Teams und Workplace by Facebook steigen in einen umkämpften Markt ein. Welche Vorteile bieten die beiden Lösungen und welche Alternativen sollten Unternehmen kennen? Die klassischen Intranets, um die Jahrtausendwende entwickelt, sind für Nutzer heute eine wahre Zumutung: Die Mitarbeiter finden dort zwar vielleicht Pressemitteilungen ihres eigenen Unternehmens, manchmal können sie auch Meetingräume buchen. Aber zu einer Interaktion zwischen den Mitarbeitern kommt es nicht, sie können weder wichtige Dokumente ...
 
Intranet content curation at Google
17.08.2017
On the indexed Internet, there are more than 4.5 billion pages. Finding the most relevant content can be akin to finding a needle in a hay galaxy. "It's not information overload. It's filter failure," says writer and futurist Clay Shirky. Google obviously helps find and filter out irrelevant content, but the ubiquitous search engine doesn't work quite as well on the intranet in the digital workplace. And finding information continues to be a top digital workplace challenge for most organizations. Inside the enterprise, on the intranet, employees are ...
 
Academic Collaboration Fuels Innovation, And Identifies Talent
17.08.2017
The pace of change in data and analytics technology has accelerated. Technologies quickly move from university research projects into new commercial products and services. Many tech organizations scramble to keep up. Successful insights service providers see academic collaboration as a competitive differentiator. And, that collaboration goes well beyond setting up a booth at a jobs fair. Academic collaboration fuels innovation, and can give a jump start in identifying hot emerging technologies and even hotter new recruits. Insights service providers ...
 
It's not about "easy"; thoughts on a world without email
17.08.2017
I have followed Luis Suarez' (@elsua) thoughts on a world without e-mail for quite a while now. (This story has its origins back in August 2010.) His arguments always made sense, but for a while I had this nagging feeling of, "Yeah, but...." Then I had a chance to listen to Luis give a presentation about making the jump from e-mail to social media tools, along with the mind map - no PowerPoint, either! - that goes with it, appropriately subtitled E-mail is where knowledge goes to die. It was then that I began to understand. After listening to the presentation, ...
 
5 Questions to Help Your Employees Find Their Inner Purpose
17.08.2017
How can leaders help employees find meaning at work? Organizations spend considerable resources on corporate values and mission statements, but even the most inspiring of these -- from Volvo's commitment to safety to Facebook's desire to connect people -- tend to fade into the background during the daily bustle of the work day. What workers really need, to feel engaged in and satisfied by their jobs, is an inner sense of purpose. As Deloitte found in a 2016 study, people feel loyal to companies that support their own career and life ambitions -- in other ...
 
Alles nur eine Farce? Digital Collaboration und NewWork im Wirklichkeitsschock
16.08.2017
von Siegfried Lautenbacher - Warum ich auf dem IOM Summit am 19.09. in Köln nicht über Digital Workplace Einführung reden will, sondern darüber, dass wir unser Ändern leben müssen. Um mit der Tür ins Haus zu fallen: ich bin frustriert bis erschüttert über die Skandale gerade in der Industrie, die scheinbar so stark auf Enterprise Social Networks und Kollaborationsplattformen gesetzt hat, um die notwendige Transformation voranzubringen und zu beschleunigen. Ich stelle mir derzeit oft die Frage, ob der ganze Digital Work/ Digital Collaboration Hype nicht ...
 
Künstliche Intelligenz: Nachdenken im Hamsterrad
16.08.2017
AI im Aufwind, und doch noch in den Kinderschuhen Science Fiction-Bücher oder -Filme wähle ich regelmäßig ab, weil mir die Vorstellung, dass der Mensch mit all seinen Eigenheiten zukünftig in den Hintergrund tritt, Unbehagen bereitet. Und doch wirken wir alle an der Entwicklung eben solcher Szenarien mit. So auch beim Hype-Thema "Artifical Intelligence" (AI), zu dem PAC gerade einen neuen Market Insight-Report veröffentlichte. Demnach liefern die Fortschritte bei Big Data, Computation und Brain Power (Deep Learning etc.) die Zutaten für den perfekten ...
 
The Essential Digital Strategies
16.08.2017
by Dion Hinchcliffe - The reality today is that despite seemingly endless advances and a steady river of emerging technologies, many of the key insights, strategies, and lessons in the digital age have still yet to be discovered. Looking back, we are frankly still early in the pioneering phase of digital, despite significant early ground being claimed and several generations of impressive success stories emerging. Therein lies the opportunity for most of us. Thus, despite all the esoteric talk over the years of network effects, the red queen treadmill, ...
 
As workplace communications evolve, are most meetings a waste of time?
16.08.2017
Is your organisation using communication methods that are either unpopular or on the edge of extinction? Are your meetings useful, or does your team zone out and watch TV? You might think that your organisation is up to the minute with technology, but look at how the IM generation is shaping the way that we work. Millennials do things differently than their predecessors and their influence is having a marked impact on the work habits of their baby boomer and generation X counterparts. Texting, IM, and social media are now becoming mainstream vehicles ...
 
Intranet vs. Extranet: How They Work Together
16.08.2017
Intranet vs. Extranet: What's the Difference? People sometimes find it difficult to differentiate intranets and extranets. Intranets are internal sites, and are designed for employees to work with other employees. Extranets, on the other hand, are for employees to work with external parties, such as authorized customers, partners or vendors. Intranets benefit your company by increasing engagement, collaboration and productivity among your employees. A well-designed intranet is a tool that makes it easier for people to do their jobs, and streamlines the ...
 
Chatbots for Enhancing Business Performance
16.08.2017
On Web or Mobile, You must be observing a lot of Chatbot Integration for Fun on Messaging applications or for CRM but still, businesses are lagging behind in 3 key areas for content management, search and support for Internal Processes. Human Resources and Payroll Support Information Technology Helpdesk Training & Development Business Reporting [...] ...
 
Humanizing The Workplace Of The Future
16.08.2017
Workplace design has changed dramatically in the past decade with the rapid evolution of technology. According to the speakers at our Bisnow Seattle Workplace of the Future event, today's employers must invest in a thoughtful office space if they hope to remain competitive and attract top talent. No two companies are identical, the panelists agreed. An ideal workplace takes into account not only the desires of company leadership, but the individual needs of the employees that work there. "As a designer, I'm usually given directives by leadership for ...
 
Blockchain integration turns ERP into a collaboration platform
16.08.2017
The combo yields a trusted system of records that can be shared between disparate partner companies. As the blockchain continues to mature and find adoption in areas other than cryptocurrency, ERP vendors are working to integrate the distributed ledger technology as a trackable, immutable record for everything from shipping manifests and supply chains to equipment maintenance and dispute-resolution systems. "This is very real and something we're aggressively excited about," said Brigid McDermott, vice president of Blockchain Business Development ...
 
Digitale Transformation vs. E-Mail Flut (Teil 1)
15.08.2017
Die digitale Transformation hat viele Gesichter und Ausprägungen. In diesem Artikel geht es um die digitale Transformation im Bereich der Unternehmenskommunikation und Kollaboration. Der Artikel besteht aus zwei Teilen. Positionierung Digitale Transformation in der Unternehmenskommunikation und Kollaboration hat zwei Ausprägungen: Die Nutzung von Technologien durch die Anwender Die Methodenkompetenz der Anwender Das Eine funktioniert nur gemeinsam mit dem Anderen. Technologie ohne Methodenkompetenz wird also genau so wie Methodenkompetenz ohne Technologie ...
 
Digitales Zeitalter: So verschieben sich jetzt die Machtverhältnisse
15.08.2017
Digitales Zeitalter trifft auf Machtverhältnisse: "Wir können zwar effizient, aber nicht innovativ", so die Bestandsaufnahme, wenn es um die Innovationsfähigkeit deutscher Großunternehmen geht. Kaum ein Thema wird aktuell so intensiv diskutiert, wie die Innovationsfähigkeit deutscher Unternehmen im Zeitalter von Digitalisierung, exponentiellen Wachstumskurven und Plattformökonomie. Es scheint so, als würden uns Nationen wie die USA, aber insbesondere auch China überholen, wenn es um die Entwicklung neuer (digitaler) Geschäftsmodelle geht, die sich global ...
 
Help Employees Create Knowledge -- Not Just Share It
15.08.2017
Many leaders see organizational learning simply as sharing existing knowledge. This isn't surprising given that this is the primary focus of educational institutions, training programs, and leadership development courses. It's the "sage on the stage" model, in which an expert shares what they know with those who are assumed not to know it. These "best practices" are presumed to work in a variety of different contexts and situations. This view of learning was the key driver of "knowledge management systems" that came into vogue in the 1990's. These systems ...
 
3 lessons for collaboration
15.08.2017
Organizations won't reap the rewards of powerful collaboration tools if they don't make collaboration itself a strategic priority. It's wonderful that organizations today have access to a treasure trove of powerful software tools designed to enhance, amplify and optimize benefits accruing from collaboration. But having access to, and even acquiring, such tools isn't sufficient to realize the benefits. Your organization will not unlock the full value of this treasure trove unless it makes collaboration a strategic priority. From research I have done on ...
 
Digital workplace requires shift to high-impact initiatives with new frameworks and flexibility
15.08.2017
Old-style silo thinking will not cut it in a rapidly changing corporate world. Given the pace at which digital innovation is disrupting industries globally, it's not surprising that most management teams feel pressured to find and deploy the right technology as fast as their budgets will allow. Many are discovering, however, that becoming a digital leader isn't simply a matter of technological savvy. A common misconception is that if your address isn't in Silicon Valley, your company is disadvantaged when it comes to capitalising on digital innovation. ...
 
Crowdsource Innovation And Community Wastage
15.08.2017
In 2008, Local Motors enabled anyone to submit designs for The Rally Fighter via their community (which was also their homepage). The winner, Sangho Kim, pocked $10k for winning the competition. Further community competitions to design interiors, light bars, side vents, and more followed. The winners picked up between $500 and $2k. Hundreds more designs were submitted. The vehicle was launched within 12 months - likely a peacetime record. Today, Local Motors has largely stopped manufacturing cars and derives most of its revenue by offering innovation ...
 
When collaboration does more harm than good
15.08.2017
Collaboration is not always helpsful, and there are cases where it actually reduces your chance of success. The ideas in this blog post are from a very interesting paper by Martine Haas and Morten Hansen, who look at success data from bid teams to find out when collaboration actually helps performance. They looked at a series of bid teams, assessed how much they accessed documents from previous bids (which they called "codified knowledge"), and how much they received advice from experienced colleagues outside the team ("personal knowledge"). They then ...
 
Leaders Must Coach to Make Change Successful
15.08.2017
A soccer team is preparing for the start of their season. Players put in time and effort to improve by practicing daily, motivating each other and working on specific skills to be better as a team. The team purchases necessary equipment, coordinates referees and outlines the season's game schedule. After planning and preparation, everyone is expected to show up for the game, especially the coach. Making it to the championship or World Cup is impossible without practices and games in between. Similarly in a business setting, if an executive okays a new ...
 
Das Mitarbeiterprofil als Türöffner
14.08.2017
Wenn wir uns im Internet auf einer Seite registrieren, wird im Hinter­grund ein Nutzerprofil angelegt. Im Intranet ist das nicht anders. Wird ein neuer Nutzer angelegt, ist das die Stunde null des Mitarbeiterprofils. Der erste Schritt in die digitale Welt. Ähnlich wie bei Facebook oder Instagram erhältst Du auch beim Intranet erst dann Zutritt, wenn Du Deine Anmeldeinformationen eingegeben hast. Dieser Vorgang dient der eindeutigen Identifikation des Nutzers. Dadurch lassen sich spätere Aktivitäten einer bestimmten Person zuordnen. Der Nutzer kann sich ...
 
Want to change your ways? Start by looking in the mirror
14.08.2017
Enterprise Social Networks talk a big game. They claim to revolutionise communications, radically improve information-sharing, and provide an effective mechanism for engaging employees. The promise of these new technology tools is essentially to enable a new type of organisational culture, fit for the 21st century. Employees can be more transparent and open, as they start to use the ESN to work out loud and share updates on progress with the wider company. Teams become more connected as any employee on the network can be reached by the touch of a button, ...
 
We Need To Promote Outcomes At Work Not Presenteeism
14.08.2017
"Presenteeism is the biggest threat to UK workplace productivity. Workers coming in and doing nothing is more dangerous than absenteeism" - Professor Cary Cooper A full car park and people appearing busy at their desks is zero evidence that any meaningful work is taking place. UK productivity, our output divided by the hours spent producing it, is a problem. Almost every company will measure sickness absence: being away from work and doing nothing. Very few measure the hidden costs of presenteeism - being at work , but still doing nothing. We need to ...
 
Designing a Perfect Work Day
14.08.2017
Problems are often best solved when they are reversed. We've been talking about our work principles in Bromford Lab. I don't mean our contracts of employment. Contracts have no connection with the reality of work. You might have a 40-hour per week contract and be in the office for 50 hours - whilst only doing 5 hours of anything meaningful. Equally you might have a 40 hour contract but knock out 10 hours worth of absolute brilliance. We need to start setting principles that promote outcomes rather than reinforcing cultures of presenteeism. My worst day ...
 
Team collaboration apps face centralized vs. decentralized deployments
14.08.2017
The adoption of team chat apps has risen sharply in the past year. But as these collaboration tools gain traction, what's the best deployment approach for enterprises? For the past few years, team collaboration apps have been all the rage in unified communications. These mobile-centric collaboration tools offer persistent workspaces for colleagues to communicate quickly and contextually around certain topics via messaging, voice and video chat. Despite their benefits, team collaboration apps also have their shortcomings. The market is teeming, for ...
 
10 Ways To Spot A Truly Exceptional Employee
14.08.2017
A recent international study surveyed more than 500 business leaders and asked them what sets great employees apart. The researchers wanted to know why some people are more successful than others at work, and the answers were surprising; leaders chose "personality" as the leading reason. Notably, 78% of leaders said personality sets great employees apart, more than cultural fit (53%) and even an employee's skills (39%). "We should take care not to make the intellect our God; it has, of course, powerful muscles, but no personality." - Albert Einstein ...
 
Wie Facebook auf Steroiden? - Herausforderungen und Anwendungsempfehlungen zur betrieblichen Nutzung von sozialen Netzwerken
11.08.2017
Die Digitalisierung betrieblicher Wertschöpfungs- und Kommunikationsprozesse erfährt mit Industrie 4.0 einen neuen Schub. Mit der Einführung von sozialen Netzwerken sollen die Kollaboration und der Wissensaustausch der Beschäftigten untereinander unterstützt und rationalisiert werden. Der Beitrag geht auf diese Enterprise Social Networks ein und diskutiert die sozialen Herausforderungen bei der betrieblichen Umsetzung. Auf Basis eines Unternehmensbeispiels werden Anwendungsempfehlungen abgeleitet. Digitalisierung betrieblicher Kommunikationsprozesse ...
 
Three objectives that are defining the Digital Workplace strategy
11.08.2017
by Bjoern Negelmann - As the idea and the role of the "Digital Workplace" for the future of the organisation is the key question of this year's Enterprise Digital SUMMIT / London on November 16 I will work on some more fundamentals for the discussion in this blog in the coming weeks. For the beginning I want to put a more nuanced look at what should be the core of the "Digital Workplace". As discussed already in a German post (in the preparation of our IOM SUMMIT) I see a lot of confusion in the understanding of the term and concept of the "Digital Workplace" ...
 
What's Your Purpose?
11.08.2017
by Luis Suarez - Apparently, 'two thirds of digital transformation projects fail'. I know that headline may well be both a bit too provocative and rather pessimistic at best, but I guess we can't deny there are far too many reasons out there as to why that may be happening, as Dion Hinchcliffe himself wrote, quite nicely, over 6 years ago, in a rather insightful article titled: '14 Reasons Why Enterprise 2.0 Projects Fail'. Even today. When looking into it with a bit more detail though, one can find that perhaps, right at the heart of the matter, one ...
 
What exactly is a community manager and why do I need one?
11.08.2017
Jobseekers and start-ups alike can be left a little confused about what exactly a community manager does. However, Donal O'Conghaile is here to shed some light on the value they add to a company. Start-ups struggle with an important piece of the growth puzzle: building a group of loyal customers or users around their new brand. They are busy chasing investment and press, too often neglecting the very people who use their app or service: their 'community'. Community is why we use Instagram and not Hipstamatic. It's why Etsy is known around the world and ...
 
The Responsibility of Digitally Narrating Our Colleagues
11.08.2017
by Silvia Cambie - We have all been there. That awkward moment when, before going into a meeting, a colleague asks you: "So what kind of person is she (or he)?" meaning another colleague. I had never really thought about this. But, as the Harvard Business Review puts it, every day we are given the opportunity to 'narrate' our colleagues and the way in which we chose to do it "makes a big difference in how they feel about themselves and their work". At some level, I have always been aware of the importance of how you talk about your co-workers. It has ...
 
Social Atrophy: Know the Signs
11.08.2017
When small, an organization is typically vibrant and innovative. Employees are engaged, connected and feel a part of something special - I know, I was part of that once. However, as the organization grows, these attitudes and behaviors can change; the environment becomes more closed, leadership moves out of the day-to-day, work is less visible, connections grow but each becomes a weaker relationship. This is social atrophy. What's the risk? Well, if you define social as community, collaboration and sharing then as these diminish, so too does the seeds ...
 
What We Learned About Bureaucracy from 7,000 HBR Readers
11.08.2017
by Gary Hamel and Michele Zanini - We recently asked members of the HBR community to gauge the extent of "bureaucratic sclerosis" within their organization using our Bureaucracy Mass Index (BMI) tool. Since then, we've received over 7,000 responses from a diverse group of participants. Here are our initial takeaways: The blight of bureaucracy seems inescapable. For each completed survey, we calculated an overall BMI score by aggregating responses across seven categories of bureaucratic drag: bloat, friction, insularity, disempowerment, risk aversion, ...
 
What got you here, won't get us there
10.08.2017
by Andrew Gerkens - Dear CEO, Executive Leader or HR Director, We talk a lot about diversity, innovation and speed in our company, but we're more concerned with how best to control information than how best to share it. If we truly seek diversity of thought (that drives speed and innovation), then we need openness and transparency. Achieving this with a geographically dispersed workforce means we need to use enterprise tools enabled by the right leadership behaviours. I understand that you have not needed Enterprise Social Networks (ESNs) to get ...
 
New research highlights challenges and benefits to using enterprise social
10.08.2017
A new PR Academy survey explores the challenges of using enterprise social networks (ESNs) as well as the benefits in the context of other recent ESN studies. 66% of respondents agree that ESNs are having a positive impact on internal communication practice. Published this week, the PR Academy research shows that the key challenges to the successful implementation of ESNs mainly relate to the culture of organisations and their readiness to embrace two-way communication. These challenges include encouraging employees to post comments on blogs (68%), getting ...
 
The New Rules of Engagement
10.08.2017
Recently, I was asked if I ever get tired of discussing the term "digitalization". While there is a simple answer to that question, there are no simple answers to what "digital" means for companies or us as individuals - be it in our private or professional lives. Digitalization has moved from simply improving existing business models to profoundly disrupting them, resulting in a redefinition of roles and boundaries. We see the lines between industries blurring: car manufacturers integrate solutions traditionally reserved for finance and telecommunications, ...
 
Internal Approaches to Digital Transformation - the Hits and Misses of 2017
10.08.2017
67% of managers believe that digital transformation has become a question of their company's survival. And it's certainly a major challenge - 76% of digital leaders are set to report increased turnover in 2017. But just 16% of companies have completed their transformation. What are the most practical, effective measures businesses can take to make the change? We take a close look at the seven internal approaches to digital transformation that are all the rage right now - the hits and misses of 2017. In its 2016 'Technology Vision' annual report, Accenture ...
 
'Digital Transformation' Is a Misnomer
10.08.2017
by Gerald C. Kane - The more I study digital transformation, the more I realize that it's not mostly about either "digital" or "transformation." 1) Digital transformation is not about technology A key misconception about digital transformation is that it is something that companies choose to do with technology or is primarily about their implementation and use of technology. It isn't. Instead, digital transformation is about how technology changes the conditions under which business is done, in ways that change the expectations of customers, partners, ...
 
Big Goals vs. Daily Relevance
10.08.2017
Big noble goals may win verbal approval, but it's day-to-day relevance that makes professional communities thrive. Your members might want to improve how they use photoshop (big, noble, goal), but this morning they need to figure out how to remove layers. Improving how people collaborate is a big, noble, goal, helping someone figure out where to find Susan's handover document is relevant this morning. Breaking down silos is a big, noble, goal. Finding someone that has a template of a work from home agreement can save someone a few hours this morning. ...
 
If you want to create innovation, don't create an innovation department
10.08.2017
One of the biggest myths about innovation is that you can squish it into a central 'Innovation Department' powered by innovative people. It suggests that innovation can be managed centrally and creates a false divide between 'them' and 'us', the ordinary people who are not special enough to be innovators but also off the hook because innovation with a capital 'I' is somewhere else, being taken care of by someone else. To be truly innovative, innovation must be part of every part of the business. Likewise, when ...
 
3 Signs That Managers, Not Employees, Are the Problem With Performance Management
10.08.2017
When employees leave, morale drops and performance stagnates, you definitely have an "uh-oh" situation on your hands. What happens, for instance, if the problem with employee performance has more to do with management than the employee? While this scenario can create an awkward and difficult situation, there are other reasons why it's crucial to know if your managers are actually hurting your employees' performance. Two of them: Not only will overall productivity be hurt, but you could also lose quality employees. Here are some signs for leadership ...
 
Die wichtigsten Beteiligten bei der Social-Intranet-Einführung
09.08.2017
Immer mehr Unternehmen setzen auf die Vorteile eines Social Intranets. Der Impuls für die Einführung kann aus ganz verschiedenen Abteilungen kommen. Ganz gleich, ob das Projekt von der IT oder dem Marketing getrieben wird: Es geht nicht im Alleingang. Wer muss mit an den Tisch? Nutzt Ihr Unternehmen bereits ein Social Intranet? Falls nicht, sollten Sie ernsthaft über die Einführung nachdenken. Denn es bereichert nicht nur die interne Kommunikation, sondern führt Studien zufolge auch zu einer höheren Zufriedenheit der Mitarbeiter. Bessere Vernetzung, ...
 
Social Business Needs Social Management
09.08.2017
by Harold Jarche - Social business has the potential to change the way we work, but for the most part it has not. The social enterprise is not yet here, though many talk about it, and confuse it with using social tools. For that, we can blame management. As many people, from W. Edwards Deming to Gary Hamel have observed, management is what really differentiates organizations. It was better management that allowed Japanese automobile manufacturers to dominate the North American market, using the same raw materials and work force. Most management practices ...
 
What Workplace Networks Reveal About Your Collaboration Patterns and Influence
09.08.2017
Did you know that your internal work relationships can help you be more productive in the office? Research conducted by Volometrix, now Microsoft Workplace Analytics, studied the behaviors of top-performing employees across several Fortune 500 companies and found that hi-po individuals have up to 20 percent larger internal networks than their peers. And it makes sense since highly productive people rely on their teammates to help move projects forward, push deals through approvals or work cross-departmentally towards a big product launch. According to ...
 
7 habits that every team can learn from MINIONS
09.08.2017
Life would have been so simple if it were a cartoon movie like the Minions. Wouldn't it be? But, not everything we wish could come true. 'Want to add fun to your work life and make it better than ever? Start using ProofHub.' There are, however, some lessons from the movie Minions that we all can learn and inculcate in our life, especially when it comes to team building. After all, the one thing that made these yellow organisms so powerful was the fact that they were always together! So, in this post we are going to have a look at the team building ...
 
Most mistakes are made by employees trying to follow the process set up by managers
09.08.2017
Your employee made a mistake. She apologised and you went on with your usual business. She does it again. Now you are upset. Your own boss calls, says, what is going on ? You say, it is Kathryn. She is now a toast. She will not get a good raise, ever. Your boss will not let you, even if you try. You blacklisted her in your own mind. She will quit. She is actually very good. Now consider this. Most mistakes are made by employees who are trying to follow the process set up by managers. Often, it is easy to make mistakes because of the process that has ...
 
How you Treat your Employees will determine the FATE of your company!
09.08.2017
Two in five CEOs fail within their first 18 months of leading an organization, according to a study published in the Harvard Business Review. One-third of chief executives from Fortune 500 companies don't make it past three years. Achieving goals requires your teams' support and commitment. If your team is not on board, this could lead to you being unsuccessful in your leadership role. Here are four of the most common pitfalls that can cast you in a negative light and "turn off" your employees thereby rendering your leadership ineffective. The "Marionette" ...
 
The Soft Skills are the Hardest
09.08.2017
In The Friend-Zone Modern organizations have a lot of grey areas. One of those ambiguous areas is in how leaders create connections between themselves and their team members. "I'm a very casual person. I like being friends with the people that I work with." Says Skottie O'Mahony of BancVue, "I kind of consider them my family. I'm very passionate about my team. I'm very protective of my team, and I'm very transparent." It's been said that having friendships with your employees or staff isn't a good leadership strategy. We can't say for certain if this ...
 
How to Make Work More Meaningful for Your Team
09.08.2017
There is a well-known story about a cleaner at NASA who, when asked by JFK what his job was, responded "I'm helping to put a man on the moon." This anecdote is often used to show how even the most mundane job can be seen as meaningful with the right mindset and under a good leadership. Today, more and more employees demand much more than a good salary from their jobs. Money may lure people into jobs, but purpose, meaning, and the prospect of interesting and valuable work determines both their tenure and how hard they will work while they are on the job. ...
 
The Different Modes of Collaboration (and Why They Matter to Your Business)
08.08.2017
When we talk about collaboration we typically assume it's a single behavior -- we either collaborate or we don't. But by treating collaboration as a check box that's ticked off when we roll out a suite of digital tools, we leave it to the fates if collaboration will magically happen ... or not. At Innosis we have identified two very different modes of collaboration. By understanding them, we can develop a more strategic approach to collaboration as a culture, and the tactics that can produce it. So what are these modes and why do we care? Passive ...
 
How to engage your ecosystem to collaborate at scale in the Two Rooms: Summit and Social
08.08.2017
by Jeremy Scrivens - I have been writing about the future of business and work as the experience of collaboration at scale in the Summit (Physical) Room and the Social (Virtual) Room. I recently spoke at the Festival of the Web in Perth on the topic of Collaboration at Scale is the New Innovation through the Two Rooms. I shared four powerful stories to illustrate the power of these Rooms which every business and community needs to co-create the future with their staff and members. The stories are The Mushroom Farm - Summit Room: Australia #VibrantHealth ...
 
Five reasons why new forms of organizing and digitalization go hand in hand
08.08.2017
Without any doubt, we live through a renaissance of organization design as a discipline. Organizations large and small engage in organizational experiments. Radical new models emerge, are refined and adopted - be it self-management models like Holacracy, the responsive org movement, network organizations, or tribes and squads. As we have argued before on this blog, such management innovations are to be applauded. Even if not every "radical new approach" proves that radical upon close inspection (or that new, for that matter), the overall trend is welcome ...
 
More than mere digital transformation
08.08.2017
by Harold Jarche - Is the automation of what has traditionally been human work inevitable? I know what you're thinking - there's some things that robots can do well, but there's a lot of things that they can't, and it will be a long, long time before they can match or outperform humans in these tasks. Construction, food preparation, agriculture, mining, manufacturing... while many of these jobs can be automated, my job absolutely cannot be taken by a robot. I'm safe. Sorry, but that argument is deeply flawed. Thanks to accounting conventions and tax ...
 
Process Automation
08.08.2017
by Stan Garfield - Process automation: tools that automate previously manual processes, such as producing proposals, creating presentations, developing products, managing surveys, and managing reporting Many business processes have been automated with commercially-available or custom applications. Those that are knowledge intensive can be considered for inclusion or integration with a KM initiative. Examples include proposals, presentations, product development, surveys, and reporting. In proposal production, much of the content is standard boilerplate ...
 
Leadership is NOT measured by what you received from your people, but by what you have given them
08.08.2017
They say "If you are the smartest person in the room, you are in the wrong room." No. If you are the smartest person in the room, you did not hire well, you did not invest in your people, or you may be simply withholding information from them. The only investment with guaranteed high returns and no risk are your people. "Train people well so that they can leave. Treat them well so that they stay." Training people is part of treating them well. Training is not just sending them to a class or a conference. It is trusting them to do something that they ...
 
8 Bad Mistakes That Make Good Employees Leave
08.08.2017
Creating a stable environment that promotes achievement, unity, and personality is essential to successful workplaces. It's tough to hold on to good employees, but it shouldn't be. Most of the mistakes that companies make are easily avoided. When you do make mistakes, your best employees are the first to go, because they have the most options. If you can't keep your best employees engaged, you can't keep your best employees. While this should be common sense, it isn't common enough. A survey by CEB found that one-third of star employees feel disengaged ...
 
Was passiert in 12 Wochen "Working Out Loud"?
07.08.2017
von Ilona Libal - Die Methodik Working Out Loud gestaltet Zyklen von 12 Wochen Dauer. Jeder braucht dafür eine Stunde pro Woche. Kleingruppen von fünf Persönlichkeiten aus unterschiedlichen Abteilungen, Berufen, Hintergründen tun sich für diesen Zeitraum zusammen, um den Zyklus gemeinsam zu durchlaufen. So entsteht vernetztes Arbeiten, das aus ganz unterschiedlichen Quellen befruchtet wird. Transparenz und Kooperation statt Konkurrenz und Geheimniskrämerei. Wissen wird geteilt und kann sich multiplizieren - es bilden sich Grundlagen für neue, disruptive ...
 
The Unchained Enterprise: Welcome To Wireless Collaboration
07.08.2017
Have you noticed that across the enterprise - from Ethernet to headsets - we're ditching cables? The 'wireless office' is a little like the 'paperless' equivalent, something that we aspire to and can continuously work towards. Do you know how much time wires cost us productivity-wise? The often-used term "five-minute meeting tax" refers to the time spent before a meeting while we look for wires, adaptors and connect to in-room screens. If research is accurate and we attend an average of 62 meetings each month then that's more than five hours lost each ...
 
Team messaging apps go mainstream, could have ripple effect
07.08.2017
As team messaging applications such as Slack and Cisco Spark grow in popularity, they could decrease reliance on email, 1-800 customer service numbers and even LinkedIn. If it's hard to believe that team messaging apps could replace corporate email, then you may be surprised to learn they just might make customer service 1-800 numbers extinct too. Qumulo, a Seattle-based enterprise storage startup, uses team collaboration app Slack as its primary communication tool with customers. Each one gets its own dedicated Slack channel, along with an invitation ...
 
5 Innovation Keys for the Future of Work
07.08.2017
by Jacob Morgan - By embracing trends and new technology while still staying connected to customers and the core foundation, companies can innovate and prepare for the future. As technology grows and changes, the world changes-it's a basic idea of innovation and showcases the importance of thinking outside the box, especially as technology grows at an astronomical pace. Leading the charge for innovation is Xerox and its CTO Sophie Vandebroek. At Xerox, innovation is all about helping customers serve their end users better and making sure everyone ...
 
Assessing your organization's digital transformation maturity
07.08.2017
While there are perennial capabilities and skills that are required for business success (e.g. investment, leadership, culture, change management and governance), digital transformation requires new capabilities that organizations need to acquire and develop mastery around. With most organizations now several years into their digital transformation journeys, many are looking to measure progress, gauge maturity, and benchmark against peers in their industry. The key questions are how to assess this maturity, what are the key pillars and elements of maturity, ...
 
Four Trends Disrupting Internal Communications
07.08.2017
Across every industry, companies are adapting to the fast-paced, messy, and changeable nature of digital communication. But in the world of constant online connection, not only does every consumer have access to a mass communication platform, every employee does too. It's no longer enough for companies to update their external communications approach; a twitter handle and a blog aren't going to cut it anymore. The time has come for internal communications to take on the challenges and opportunities of 21st century communication. A new eBook by IC Kollectif, ...
 
Measuring Engagement and Culture: TheCR's Community Engagement Framework
07.08.2017
by Rachel Happe - How do you measure engagement? Or culture? The state of the art in measuring engagement is to measure click-throughs. That's not asking very much. And it certainly won't get you to collaboration, co-creation or innovation. Far too often engagement is thought of as one specific activity and therefore a switch; either someone is engaged or they are not. The reality is far more nuanced. In communities, viewing and clicking on content is not enough to build relationships or community value. Unless community managers can create a culture ...
 
As the Pyramid of Maslow tells us: love and cherish employees
07.08.2017
A workplace really has to be a very meaningful part of our life as employees, in order to let us excel at doing our job. The extent of our productivity and creativity is therefore more dependent on social exchanges, than the way that daily tasks and input are provided to us. Scientists Debra Grace, Ceridwyn King and Joseph Lo conclude this after conducting a survey that was completed by employees working for food and non-food retailers, health services, real estate services, cleaning and household services and other miscellaneous services. Their report ...
 
In defence of the difference between internal and external communication
04.08.2017
The line between internal and external communication is blurring. But both disciplines are not the same. Until now 'internal' or 'employee communication' has been a distinct and specialist activity with its own industry bodies, qualifications and career path. But some say the line between internal and external communication is becoming so blurred it's barely visible. The term should be laid to rest - we are all simply 'communicators' now. Certainly the drive for transparency, authenticity and consistency supports this argument. What's more, today's employees ...
 
Working Out Loud: Why Bother!?
04.08.2017
Working out loud, as I understand it, is a movement that: Arose from the frustration with the extremely siloed way in which organizations work and learn. Something simply not sustainable in a VUCA world. We need a diversity of viewpoints to bear upon the tasks we take up. Is a rebellion against people protecting their work till it is perfect and then sharing it. We are all a work in progress, and the sooner we accept that others can contribute to the perfection we are trying to reach, the faster we will grow and learn. Is an opportunity to make your ...
 
5 Ways Leaders Achieve Genuine Employee Engagement
04.08.2017
Employee engagement can look like a random effort to keep workers happy. Should we invest in tuition reimbursement? Re-examine our core values? Order another ping-pong table? While general employee satisfaction is important, employee engagement is not about delivering a slew of eclectic activities. When done well, it zones in on what really motivates high-potential people to remain with their employer, deliver innovative products, or go above and beyond in customer service. Research has revealed a strong link between personal learning and motivation. ...
 
Translating Corporate Culture Across Distributed Teams
04.08.2017
The brand identity your business cultivates internally and in the marketplace can be its single most valuable commodity. Customers reward companies that represent a positive corporate culture and often shun those that do not. So translating and maintaining a positive corporate culture is a must in these customer-savvy times. Most companies have a mission statement, which usually consists of a sentence or two that someone came up with way back when. It gets dusted off, included in the annual report and then promptly forgotten again. Is Your Corporate ...
 
Is Robotic Process Automation Finally Here?
04.08.2017
A recent Forrester Research report found the robotic process automation (RPA) market -- a space sometimes called the robotic digital workplace, among other names -- would grow to $2.9 billion by 2021 from a base of $250 million in 2016. This is a nice growth spurt by any measure -- but it comes with a catch. RPA's current path is not sustainable in its current form, or at least there is not enough demand for what these companies are currently offering to propel the industry to any meaningful growth. The missing element is AI, specifically cognitive ...
 
What's missing in leadership development?
04.08.2017
Only a few actions matter, and they require the CEO's attention. Organizations have always needed leaders who are good at recognizing emerging challenges and inspiring organizational responses. That need is intensifying today as leaders confront, among other things, digitization, the surging power of data as a competitive weapon, and the ability of artificial intelligence to automate the workplace and enhance business performance. These technology-driven shifts create an imperative for most organizations to change, which in turn demands more and better ...
 
Studie: Digital Labs und bimodale IT bringen Unternehmen nicht weiter
03.08.2017
Eine digitale Agenda haben heute die meisten Unternehmen, sie allerdings umzusetzen ist mühsam. Eine Umfrage unter Topmanagern zeigt: Weder eine IT der zwei Geschwindigkeiten noch Innovation Labs führen ans Ziel. Gefragt ist ein ganzheitlicher Transformationsansatz, der alle Beteiligten mitnimmt. Wie sieht die ideale IT-Organisation in einer digitalisierten Welt aus? Diese Frage stellten sich das Beratungshaus A.T. Kearney und das Fraunhofer FIT (Institut für Angewandte Informationstechnik) in der Studie "Designing IT Setups in the Digital Age". Befragt ...
 
Bildungs-Allergien im Management überwinden
03.08.2017
Ein höheres Bildungsniveau ist nicht nur erforderlich, sondern dank der neuen Technologien auch möglich. Unmengen an Lerntipps stehen jedem zur Verfügung. Doch genügt das, um Lernen, Fort- und Weiterbildungen tatsächlich erfolgsversprechend zum Wirken zu bringen? Wann ist es wirklich notwendig, eine Fortbildung anzusetzen? Was die Kompetenzen und damit das Wissen der Führungskräfte und CEOs betrifft, da scheiden sich die Geister. Außenstehende würden sagen, dass das Management heute im Jahr 2017 einiges zu Lernen hat. Das Management selbst sieht das ...
 
Showing up for work: How digital mindfulness makes the difference
03.08.2017
Experts have argued passionately about the importance of creating and maintaining presence in the workplace. Defined by productivity and health experts as an essential element of a successful employee, from the C-suite to the interns, presence is cultivated by "learning to access your core skills, values, beliefs, knowledge and expertise, and bring them forward in high pressured situations". Professor Amy Cuddy believes that by cultivating presence, you can become a better professional, a better team member and healthier to boot. To achieve real presence ...
 
What Happened When I Replied "Call Me" To Every Email I Got For A Week
03.08.2017
After forcing himself to become more "phone-prone," this CEO finds that empathy sometimes equals efficiency. The sound of descending chimes. Funky MIDI elevator music. Ughhhhhh - why is my phone ringing? Can't they just text!? Like many people, the phone is a tool of last resort. I'd rather text or Slack or email or carrier pigeon. But I've noticed that many of the most successful, productive people I've met are what you might call "phone-prone." If you send them a text, they call you instead of texting back. Email them? Get a call back. Maybe this wasn't ...
 
Why Generosity Can Be A Competitive Advantage
03.08.2017
Every age has its icons. The 60s and 70s had rock stars and beat poets. In the 80s and 90s, Wall Street traders, with Gordon Gekko as their patron saint, adopted "greed is good" as their mantra. More recently, Steve Jobs captured the zeitgeist with his relentless focus on creating products that were "insanely great." A common thread running through all of these is the underlying principle that it takes a certain ruthlessness, or at least some kind of creative insanity, to achieve an extraordinary level of achievement. That's why I was surprised, when ...
 
If organisations treated money like they treat knowledge .....
03.08.2017
What would it be like if organisations treated money the way they treat knowledge? This is a simple thought experiment, which you can use with your senior managers to get them to think differently about knowledge. We know knowledge is an asset, we know it has value to an organisation, but compared to a different asset - money - we treat knowledge in a naive and unthinking way. If we treated money like we treat knowledge .... We would allow people to hoard company finances and not share company money with others, just as we allow them to hoard knowledge; ...
 
What You Really Need to Do to Make Your Employees Happy (No, It's Not More Money)
03.08.2017
Deep down, every human being wants to find meaning in his or her work. Want to inspire your employees to perform at levels you've never imagined? In Give and Take, Adam Grant says that when people find purpose in their work it will not only improve that person's happiness, it will boost productivity. Give the people what they want - purpose One way to give them that purpose, according to Grant, is to give employees the chance to connect with and meet the people they are serving. In one research cited by Grant, three groups of employees in a ...
 
Radically open: Tom Friedman on jobs, learning, and the future of work
03.08.2017
Smart machines, businesses as platforms, and a waitress at Perkins Pancake House -- all of these and more figure into Friedman's buoyant riff on where the future of work could be taking us. Foreword by John Hagel Tom Friedman is a well-known Pulitzer Prize-winning weekly columnist for the New York Times and the author of seven best-selling books. His insightful work covers a broad range of topics, including globalization, the Middle East, and environmental challenges. I have always been amazed by Tom's ability to see the deeper patterns emerging ...
 
Delphi-Roundtable zu #NewWork - Interview mit Joachim Rotzinger
02.08.2017
New Work ist ein facettenreicher Begriff. Während am einen Ende des Spektrums nur Möbel bzw. Arbeitsräume kollaborativer gestaltet werden und auch der Digital Workplace renoviert wird, denkt man am anderen Ende über Systemwechsel nach. Dazwischen tummeln sich u.a. Innovationen wie Agilität, Scrummen und Enterprise Social Networks, aber auch Flexibilisierungen der Arbeitszeit und Cargo-Kulte wie Kicker, Krawatten-Verzicht und das neue / alte Du der Führungsebene. Was also ist New Work wirklich? Warum ist es "alternativlos" und was sind die wichtigsten ...
 
Useful Knowledge Is Hidden In Our Inbox
02.08.2017
by Paul Taylor - Why do we hide organisational intelligence as if we are ashamed of it? On Monday I was at Co-op Digital and one thing struck me straight away: The walls were alive with what was being thought about, worked on and delivered. The successes, the failures, who was doing what, all were being shared systemically. Most organisations are guilty of knowledge hiding behaviours. It's sometimes done with the best of intentions but is too often done on a pretext of 'protecting' people or data. Knowledge hiding damages relationships between colleagues, ...
 
The Diversity of Working Out Loud
02.08.2017
by Simn Terry - Yesterday, I had an opportunity to gather with two colleagues to prepare a joint presentation for a future conference. We had put aside 2 hours to work on integrating three distinct approaches to the role of collaboration in digital disruption into one compelling approach. After thirty fire-cracking minutes of sharing, building on each other's ideas and the odd challenge, we had advanced everyone's understanding and put together an exciting story that we all passionate believe in. We were so excited by the outcome that we will likely ...
 
Findability v. Discoverability
02.08.2017
At first glance, the terms "findability" and "discoverability" may seem similar, if not the same. However, these terms are distinct, and both are key outcomes that should be considered in any comprehensive Knowledge Management (KM) strategy. In this blog, you'll learn: - The differences between findability and discoverability; - Why they're equally important; and - How they manifest in successful KM initiatives. Findability v. Discoverability: What's the Difference? Findability is a term for the ease with which information can be found. It means that ...
 
Is the use of social network sites in the workplace really a negative?
02.08.2017
A recent paper asks if the negative assumptions about social network site use at work are supported by the evidence. Many people use social network sites such as Facebook, Twitter, LinkedIn and Instagram in the workplace. However, this is typically seen as a negative, based on the assumption that social network site use is associated with undesirable outcomes such as poor job performance and absenteeism. In some workplaces, this view is so strong that social network site use can even lead to dismissal. But are the negative assumptions about social network ...
 
Strengthening Employee Engagement In The Digital Era
02.08.2017
by Charlene Li - Employees are disengaged at work, and organizations have been exploring how social and digital technologies can address this problem. But Altimeter found that only 41% of organizations believe they take a strategic approach to employee engagement, while only 43% believe they have an organizational culture of trust and empowerment. Our research found that leading organizations with strong digital employee engagement take a page out of marketing's deep expertise around digital customer engagement and apply it inside the organization by ...
 
Stop Complaining About Meetings And Start Making Them More Effective
02.08.2017
Meetings used to be a fairly intimate affair. Key people would gather regularly to compare notes and make important decisions. Today, however, they seem to be taking over. We have so many meetings, conference calls, video conferences and impromptu get togethers that it scarcely seems that we have time for anything else. This is no illusion. A recent article in Harvard Business Review, cited research suggesting that executives spend an average of nearly 23 hours a week in meetings, up from less than 10 hours in the 1960. That's more than half of a standard ...
 
Navigating the future of work: Can we point business, workers, and social institutions in the same direction?
02.08.2017
From the individual 9-to-5 workday to how entire industries function, work is changing faster than ever. Big shifts threaten to create massive societal and economic disruption unless we look seriously at making the future of work productive and rewarding for everyone. What images does "the future of work" conjure up for you? In his 1930 essay, Economic possibilities for our grandchildren, John Maynard Keynes foretold a future of "technological unemployment" and 15-hour workweeks.1 We've long since given up on early 20th-century utopian visions of a leisure ...
 
Michael Mollath, Deutsche Messe AG, über Zusammenarbeit und die Notwendigkeit des digitalen Denkens
01.08.2017
Michael Mollath, den Chief Digital Officer der Deutschen Messe AG, verlangten wir schon jetzt im Interview einiges ab. Denn nicht nur ich sandte meine Fragen an Michael, sondern auch Alexander Kluge von Kluge Consulting, so dass das bisher umfangreichste Interview dieser #ioms17-Reihe entstanden ist. Ein Blick auf die Unternehmensseite der Deutschen Messe AG lässt vermuten, dass bei 130 Veranstaltungen, 3,5 Millionen Messebesuchenden und 40.000 Ausstellern das Thema Zusammenarbeit schlicht und ergreifende recht groß geschrieben werden muss. Um so spannender ...
 
Der Community Manager ist auch ein Ideenmanager
01.08.2017
Drei Vorschläge aus unserem Projektalltag, wie Sie Ihre interne Ideenschmiede im Social Intranet "anheizen" können. Digitalisierung als Megatrend hin oder her, eines steht fest: Produkte und Services werden digital, müssen kontinuierlich weiterentwickelt werden und die kritischen Faktoren hierbei heißen: Zeit und Innovationskraft. Neue Ideen müssen innerhalb kürzester Zeit generiert und dann auf ihre Machbarkeit und Marktbeständigkeit hin geprüft werden. Das ist Ideenmanagement par excellence. Viele Unternehmen haben mittlerweile erkannt, dass es vor ...
 
New Work Models: Sabine Kluge
01.08.2017
Gibt es noch Konzerne in Zukunft? Sabine Kluge meint ja und ist überzeugt davon, dass Konzerne auch 'cool' sein können. Sie ist schon über 16 Jahre bei dem weltweiten Traditionsunternehmen Siemens, im Bereich Corporate HR tätig. Man würde meinen, lang genug, sich dem System 'Konzern' so weit assimiliert zu haben, dass es kaum noch Antrieb gibt, Neues zu entdecken. Ganz im Gegenteil, Sabine besticht durch ihre lebendige, aufgeschlossene und vertrauenserweckende Art. Kein Wunder, dass sie es schafft, diesen großen Konzern in die Welt von Social Learning, ...
 
The intranet should be a starting point for digital transformation
01.08.2017
Whilst a lot of companies focus on AI and Internet of Things, there is still a lot of scope to drive digital transformation within companies by implementing an effective Intranet. rience in mind, because they deliver your customer experience Nick Ismail Nick Ismail Google's CIO Ben Fried in his interview published on Harvard Business Review said, "In a lot of workplaces, intranet technologies don't get thought of in strategic terms, but those are actually most of the touchpoints people have with IT. One of the big changes that has come with the mass ...
 
What's the Difference Between Employee Engagement and Experience?
01.08.2017
by Jacob Morgan - Are engagement and employee experience are at odds with each other, or has experience just replaced engagement? We talk a lot about employee experience and engagement, but what does that actually mean and can the two work together? Is it just free meals and on-site yoga, or does it go deeper? In doing research for my latest book on employee experience I found that the truth is that employee engagement and experience are vital keys that work together to improve culture. Organizations used to view employees just as a way to make more ...
 
The Laws of Internal Communications Supply and Demand
01.08.2017
Imagine you run a small shop, filled with things you think people will buy: fresh vegetables, sustainably-sourced furniture, fair trade coffee. But none of it sells. People might even tell you they want those things, but they still don't buy. Even worse, your shelves now have no room to sell anything else. These are the basic challenges of supply and demand, and a useful framework to think about internal communications. For example, I sometimes see intranet homages loaded with worthy content, but nobody consuming it. The content is all supply-driven, ...
 
The ultimate checklist to build an online community
01.08.2017
There's no doubt communities are an invaluable asset for businesses, but growing them and engaging them in a meaningful way is not an easy task. This article provides a thorough checklist covering all significant elements one needs to address to successfully build a community. We review topics relative to community benefits, goals, growth, management, empowerment and the strategic thinking behind all solid communities. If you are a social media marketer, a community manager, a brand manager or simply an individual interested in building a community, ...
 
Offense and Intent
01.08.2017
Someone has said something offensive online. You could remove them (or their post). You could retort, try to offend them back, and get others to join in mocking them? Or you could drop them a quiet line and explain "although you understand they didn't mean to offend, some people are upset by what was posted because [reason]" Which do you think helps the person the most? This is less a question about the level of offense and more a question about the level of intent. Did he intend to be offensive? If the answer is yes, feel free to remove. If the answer ...
 
A laugh a day gives results that pay: the power of humor in the workplace
01.08.2017
They say that laughter is the best medicine. So much in fact, that injecting a little fun in the workplace can help make your employees more engaged, positive, connected and productive. And since an engaged workforce is critical to organizational success, injecting a little humor in the workday could be just the thing to foster a high-performance culture. Before you think I'm pulling your leg, consider this fact. In a survey sponsored by Accountemps, 96% of U.S. executives who were polled believed that people with a sense of humor do better at their ...