#socbiz
Curated hints on Digital Transformation, Enterprise 2.0, Enterprise Social Networks, Social Intranets, Social Collaboration, Knowledge Management, HR 2.0, ... and all the rest
Dr.-Ing. Carsten Rose – Effective: 30.06.2017
Social Business Digest by caro - Archive 06/2017
 

Archive 06/2017

 

Role of Social Media in Knowledge Management
30.06.2017
There are a few important similarities between knowledge management and social media. We use them both to obtain and access new information with the use of technology. Moreover, both of them require individuals to provide new inputs and create new content intended for sharing. However, there is a crucial difference between these two. Knowledge management is what your company, or what your superiors want you to know, based on what they deem is crucial for your work. Social media, on the other hand, is there to tell you what you peers deem important, based ...
 
Stop Reinforcing Generation Gaps and Other Insights from Digital Workplace Experience
30.06.2017
Do your company a big favor: Stop creating stereotypes for different generations in the workplace. Stop using age as an excuse for generational differences and roadblocks. And create a culture that not only embraces generational diversity, but uses it as a strength. Digital workplace strategist George Muir drove home these points in his Monday morning workshop at the Digital Workplace Experience conference that kicked off today at the Radisson Blu Aqua hotel. Simpler Media, the San Francisco-based parent company of CMSWire, and London-based Digital Workplace ...
 
Community Manager musings: A web of skills "held in tension", rather than a skills wheel?
30.06.2017
Community manager musings is a series of occasional posts looking at the roles and skills of community managers - usually within science. I've been thinking a lot recently about the skills and traits that make a community manager. It's a challenging role to define because it combines tactical, deliberate actions with emotionally and culturally sensitive leadership. Last week, at a netweaving workshop for those building networks of STEM educators, I learned about this skills web by Bev Wegner-Trayner. I'm deliberately calling it a web, not a wheel, because ...
 
Time Saved
30.06.2017
The community often gets pitched to internal and external audiences in noble terms; connect, collaborate, unite etc... More and more, we find the simplest route is to stress the time you might save. Next time you have a problem at work you don't know the answer to, login to our community and ask. Then move on to the next task. Check back in in a few hours and find several great solutions to choose from. You don't need to pester your boss or spend hours browsing the web. Instead, ask the question and get great responses delivered right to you. Next time ...
 
Patterns of stories of organisational change
30.06.2017
Stories of change are powerful sensemaking tools that help people in organisations deal with change. As we've previously discussed in RealKM Magazine, bringing about organisational change is challenging. The majority of change programs don't achieve their goals, with employee resistance a significant contributor to this failure. People in organisations tell stories to make sense of organisational change, and these stories typically challenge the official messages that are promoted and believed by management. This narrative sensemaking process helps people ...
 
What writing 1000 blog posts has taught me
30.06.2017
by Rachel Miller - I've published 768,000 words on my blog, but some of the best posts will never see the light of day. In this, my 1000th article, I'll reveal 10 lessons I've learned from eight years of blogging. I'll share mistakes I've made, how I overcome writer's block, the importance of ethics and why I make up my own rules. Working out loud (before I knew there was a name for it) through blogging led to the launch of All Things IC in January 2013 as readers kept asking if they could hire me for consultancy. It's been an incredible adventure to ...
 
Recordkeeping is important - because our memories are often wrong
30.06.2017
In the New Yorker article You have no idea what happened, Maria Konnikova convincingly explains how our memories are unreliable, particularly when paired with strong emotions. In a study which compared student memories of what they were doing at the time of the Challenger disaster captured at the time and again 30 months later, the two sets of memories bore little resemblance. The accuracy of recall typically scored just 3 on a 7 point scale, but students were highly confident that their memories were accurate. Another study that looked at the correlation ...
 
Qualität beginnt in den Köpfen, Teil 1: Die richtige Einstellung
29.06.2017
Qualität ist ein Produkt vieler kleiner Bausteine innerhalb eines Prozesses. Von der Planung bis zur Fertigstellung sind viele Parteien an der Umsetzung beteiligt. Kommunikation zwischen den einzelnen Stakeholdern, innerhalb der Organisation und des Teams stellt ein wichtiges Instrument dar, um die gesetzten Qualitätsziele erreichen zu können. "Vorzüglichkeit ist keine Handlung, sondern eine Gewohnheit", ist ein häufig bemühtes Zitat von Aristoteles, wenn es darum geht, in Unternehmen zu mehr Qualitätsbewusstsein aufzurufen. Diese aus der Antike überlieferte ...
 
Qualität beginnt in den Köpfen, Teil 2: Jeder muss seinen Anteil beitragen
29.06.2017
"Ein Team kann Qualität liefern, wenn es die Ziele und die Anforderungen verstanden hat." Diese Aussage hört sich in der Theorie so verlockend an. Doch die Erfahrung zeigt, das effektive Teamarbeit eine große Herausforderung darstellt und ein Umdenken in vielen Bereichen und bei den einzelnen Personen voraussetzt, um erfolgreich zu sein. Zusätzlich zu allen Absprachen von Zielen und Qualitätsvorstellungen ist jede einzelne Person im Team und im Unternehmen gefragt, sich zur Erreichung dieser Ziele mit einzubringen. Doch wozu genau kann nun jeder seinen ...
 
5 Surmountable Hurdles to Collaboration Success
29.06.2017
We invest in digital collaboration tools, therefore we see collaboration as the outcome, right? Unfortunately, the answer is largely a resounding no. Over the last year, I have been running workshops for multinational organizations on how to overcome collaboration's hurdles. The following five areas emerged which require extra attention when deploying digital collaboration tools. First, Get Your Meeting Culture Right There's No Time for Collaboration We're Afraid to Be Seen Digital Confusion Getting Leaders and Influencers to Engage [ ...
 
Why Build an Editorial Calendar for your Community?
29.06.2017
One of the most common questions we get from members is, "How do I increase the value and the volume of member engagement?" This challenge persists across all community types, sizes and use cases. One way we've found to increase audience engagement, in terms of both quality and quantity, is to implement an editorial calendar for your community programming. Eareditorial-calendarlier this year Georgina Cannie shared some best practices for creating an editorial calendar with members of TheCR Network. In addition to the practical tips she outlined, she ...
 
Provide Useful, Relevant, Trustworthy Information First
29.06.2017
I used to try to build a sense of community among members far too early. The problem was people didn't know each other yet. They didn't know if they wanted to be associated with one another. They didn't fundamentally trust that this was a useful place where people like them hang out. In psychological terms, this is known as cognitive trust. In most types of communities today, you need to establish and sell the quality and reliability of members and the information they share before you can build a sense of community. Try to build a sense of community ...
 
The Audience You Have vs. The Audience You Want
29.06.2017
Everyone wants the top experts, senior decision makers, CEOs and influencers to join and participate in their community. It's not going to happen. These people are too busy, too self-important, or simply unwilling to spend much time interacting with people below their level (outside of their own organization). The peers they're most trying to impress are those at their level. That's the group they might wish to engage with (socialmedia.org, among others, tackles this by only allowing senior people to join and keeping all discussions strictly private). ...
 
Where is interoperability for social media?
29.06.2017
by Dion Hinchcliffe - A seemingly esoteric question actually turns out to be vital for dealing effectively with the trend toward silos of communication everywhere, from social networks to online communities. A funny thing is happening along the way towards connecting all of us together via social media: We've ended up at a place where we have thousands of seperate islands of communication, instead of the seamless, pervasive mass connectedness that seemed to be happening early on. Admittedly, Facebook and Twitter, and their counterparts in Asia and ...
 
Study explores how we can shift away from the status quo
29.06.2017
The status quo is a powerful barrier to progress in many organizations. A recent paper sets out to explore quite why we favor what is over what might be. The status quo is a powerful barrier to progress in many organizations. Indeed, shedding 'how we do things' is fundamental to Vijay Govindarajan's 3 box thinking, where he highlights the importance of divesting ourselves of things that are no longer important so that we can innovate in their stead. A recent paper sets out to explore quite why we favor what is over what might be. The study revolves around ...
 
Hierarchie und Netzwerke - Grundzüge der Quadratur des Kreises
28.06.2017
von Guido Bosbach - Immer wieder geistert die Idee eines "zweiten Betriebssystems" für Unternehmen durch die Blogs und Presse, dass - geeignet ausgestaltet dafür sorgen soll, dass Unternehmen mit den die großen Veränderungen umgehen und sie positiv nutzen können. Aber was soll das Gerede? Wieso ein zweites, zusätzliches Betriebssystem, wenn das erste, klar gegliederte System schon an seine Grenzen stößt. Da muss man doch mit dem Klammeraffen gepudert sein, wenn man sowas startet... Wo es formale Hierarchien und mehr als 20 Mitarbeiter gibt, da ist das ...
 
7 Tips for Inspiring Collaboration
28.06.2017
One my most popular speaking topics is "The Power of Collaborative Leadership." The topic's popularity stems from corporate clients around the world realizing that "silo mentality" and knowledge hoarding behaviors are wasting the kind of collective brainpower that could save their organization billions. Or lead to the discovery of a revolutionary new process or product. Or, in the current economic climate, help keep their company afloat when others are sinking! And it's not just corporate profits that suffer when collaboration is low: the workforce loses ...
 
The Nature of Networks Within Organisations
28.06.2017
'Network' is a word which has become a staple of our daily vocabulary. Whether we're talking about the evolution of online social networks or the importance of effective networking to our careers and improving business practices, the word itself takes on various nuances of meaning and sometimes we forget the true importance of a well-functioning network. Recently I had the great honour of speaking at the Irish Management institute (IMI) Talent Forum, where I talked about the nature of networks within organisations. Together with Annie McCallum, (Head ...
 
Flat(ter) organisational structures - as successful as expected?
28.06.2017
Due to the fast changing market landscape, companies are finding that they need to adjust their structures, cultures and practises to remain competitive. Agile and efficient startup firms have significantly disrupted many markets and now are some of the largest business around. This has inspired incumbents and newcomers to reduce the costs and barriers embedded in traditional hierarchical structures and streamline operations by reforming their business structure. A 'flat' organisational structure configures the organisation as a network rather than a ...
 
Feeling Lucky? 13 Key Features & Practices for Managing Intranet Search
28.06.2017
In a Nutshell: As sure as water's wet and days are long, content--in the broadest sense of the word -- is the very heart of the internet. Perhaps less obvious but no less factual is that Search (think: Google) makes that heart beat. The same holds true for your intranet; an instance with poor search functionality is akin to a Google-less internet... it just, won't, work, properly. But fear not, we're here to help. In this 3-part content series Ephraim Freed, internal-comms expert-in-chief -- the expert's expert -- looks at how to optimize the search ...
 
Seven reasons why digital workplace chatbots are here to stay
28.06.2017
by Steve Bynghall - Chatbots are a recurring theme among intranet, digital workplace and internal professionals. With so much hype and attention, it's easy to dismiss chatbots as a fad. It's true that some of the current media focus is being driven by vendors trying to get their message across and there may be some inflated claims about current capabilities, particularly with reference to "artificial intelligence". But in our view, if you look beyond the hype, chatbots have a real chance of becoming a permanent feature in the digital workplace. What ...
 
The Enigma Around Social Learning
28.06.2017
I'm convinced that there's an enigma around social learning. Recently I presented at the eLearning Instructional Designer's Meetup and I had a massive realisation. Learning and Development don't really understand what social learning is and the business doesn't care much about it. It was confirmed by a quick survey I created and disseminated on Yammer in the previous organisation I worked at where 70% of respondents said that they don't know what social learning is. This may explain why I have difficulty gaining traction with corporate Learning and Development ...
 
It's not a skills gap
28.06.2017
by Harold Jarche - The lack of skills is not the main problem facing most organizations today, in spite of what many managers and executives might say. Researchers Dave Swenson and Liesl Eathington identified several factors contributing to hiring challenges, but a widespread lack of skilled workers was not one them ... The Iowa researchers' conclusion? "When employers say there's a skills gap, what they're often really saying is they can't find workers willing to work for the pay they're willing to pay," -- GE Reports Neither is a lack of tools the ...
 
15 things I wish I could have told myself when I started in Change
28.06.2017
Wouldn't it be great if you could actually take your own advice? I suffer from impostor syndrome as much or more as the next change manager and all that self-reflection and self-improvement that comes with the job, often makes me feel like I have little new value to add. Not great. But then there's also the weeks where you get asked to share your knowledge with a room full of PhDs and they all seem to agree that you are a 'profound thinker' (Bwaahaahaa, honestly, who even uses that word?!), you do a #SHOC with Jennifer Frahm and people really seem to ...
 
Studie: Fast ein Drittel der Berufstätigen würde sehr häufig Chat-Dienste im Arbeitsalltag nutzen
27.06.2017
Repräsentative Kantar EMNID-Studie im Auftrag von HIRSCHTEC Die Mehrheit (63 Prozent) der deutschen Beschäftigten würde am häufigsten das Telefon als Kommunikationsmittel nutzen Chat-Dienste erfreuen sich speziell bei jungen Arbeitnehmern (47 Prozent) großer Beliebtheit Für mehr als ein Viertel der 30- bis 39-Jährigen ist der digitale Austausch heute schon produktiver als das persönliche Gespräch Auch im Zeitalter der Digitalisierung gilt: Wenn sie sich direkt mit ihren Kollegen austauschen möchten, so ist für fast zwei Drittel (63 Prozent) der Berufstätigen ...
 
Digital Workplace Leaders Explore Their Next Steps
27.06.2017
Remember the web content management space 17 years ago? Everyone trying to figure out what it means to have an "online presence," grappling with SEO and home page banners. Well, we're seeing a lot of parallels with the current state of the employee experience and digital workplace space. Early Days for the Digital Workplace OK, so maybe digital workplace technologies aren't as nascent as WCM was in 2000. But for those championing digital workplace strategies, it sure "feels" like we're in the early days. "There are a lot of similarities between WCM and ...
 
Remote workers would rather be watched than ignored and forgotten
27.06.2017
Beth (not her real name) was one of her company's first employees. She worked remotely as a workshop facilitator from her home and on the road. At first she felt like a core member of the team. As the company grew however Beth struggled to maintain her identity in the organisation. She said: "That's when I had that first feeling of 'I don't remember everyone, I can't see them, no one knows me." Beth felt like she became invisible. She responded by creating an online profile for herself and others in the company. Rather than a fear of being monitored ...
 
Why don't executives take part in community?
27.06.2017
Executive engagement has long been considered a critical element of community growth. But getting executives to be truly involved in communities has been a tremendous challenge for community managers. So what's keeping executives from jumping in, even when they think community is a critical opportunity? We asked the respondents to this year's State of Community Management survey, and found the biggest obstacle was time. Executives in 2017 say they just don't have the time to get involved. 39 percent of our respondents said it was the most common excuse ...
 
Wikis
27.06.2017
by Stan Garfield - Wikis: sites that allow users to easily add, remove, edit, and change most available content - effective for collaborative writing, self-service web page creation, and shared maintenance of information A wiki is a web page that can be edited by anyone, thus making it easy to collaborate on writing a document, creating a website, or collecting information on a topic. It has been most successfully used in Wikipedia, a free encyclopedia that has achieved dramatic levels of contribution and use. Within organizations, wikis have been used ...
 
10 Principles for Building and Maintaining Successful KM Communities
27.06.2017
by Stan Garfield - In my upcoming book on promoting knowledge management initiatives within the corporate world, I share what I've learned about building lively, enduring communities for KM stakeholders, practitioners, and end users of organizational knowledge. Here's an excerpt to (hopefully) pique your interest. Communities are groups of people who share an interest, a specialty, a role, a concern, a set of problems, or a passion for a specific topic. Community members deepen their understanding by interacting on an ongoing basis, asking and answering ...
 
The 'Let's Try It Ourselves' Problem
27.06.2017
Every few months a prospective client, working on a new community, will invite us to submit a proposal, see the cost, and reply along the lines of: "Thanks, we're going to see how it goes and we'll let you know if we need your help" Which makes perfect sense if you feel you can make it work without help. But looking at the list many months (and years) later, just 1 of the many dozens has succeeded going it alone. This might be the Dunning-Kruger effect. No-one realizes how difficult building a community can be until you've been through the wringer a ...
 
The Art Of Writing Good Asks
27.06.2017
Sometimes you can get everything else right and stumble at the ask hurdle. This is the point where you have to ask someone to do something they're not already doing. Every community effort reaches this point. This is difficult, especially without an existing relationship. Most people begin with an email or message along the lines of: "Hi Mark, I'm the community manager for WidgetCorp, a community with 3,000 active members of which you are one. Over the next few months I'm interviewing members of our community to see how we can improve the community. ...
 
How To Write A Work Email When You're Really Pissed Off
27.06.2017
Just don't. But if you absolutely must, do it like this. Let's get right to it: You are writing bad emails. Usually that shakes out one of two ways. In the first, you agonize over each word, padding your emails with too much information, a sundae of cover-all-bases requests and hedge-your-bets recaps with an overwrought cherry of pleasantries on top. You spend way too much time crafting the perfect message when the recipient is only going to skim your soliloquy for action verbs, sort out whether they need to respond, and discard it like a flyer for Live ...
 
Strategy, not Technology, Drives Digital Transformation
27.06.2017
Becoming a Digitally Mature Enterprise. Digital success isn't all about technology: The 2015 Digital Business Global Executive Study and Research Project by MIT Sloan Management Review and Deloitte identifies strategy as the key driver in the digital arena. Companies that avoid risk-taking are unlikely to thrive and likely to lose talent, as employees across all age groups want to work for businesses committed to digital progress. The report is online and in PDF form, with a Digital Business Interactive Tool to explore the data set. 1 - Executive Summary ...
 
Workplace Orientations: Where to Focus?
26.06.2017
There are many demands on investments and energy in organizations today. "Competing priorities" was cited by over half the survey participants at the end of 2016 as a "serious obstacle holding us back". How to decide where to focus? What do data say? What do people say? I've researched the internal digital work environment for a decade - 2006 through 2016 - through annual surveys with internal digital practitioners and leaders from approximately 300 organizations worldwide. In 2011, the research participants looked at four future orientations and indicated ...
 
10 essential factors for a successful collaborative platform set up
26.06.2017
Ensure strong and exemplary support from the highest level Dedicate an internal team to the project Clearly define the needs and scope of the project Stick as closely as possible to users behavior and habits Take the context and the existing environment into account Design an intuitive platform Develop a network of active facilitators Experiment with your scenarios on a limited scope Drive a targeted and multichannel communication campaign Observe, evaluate, adjust ...
 
My Company Tried Slack For Two Years. This Is Why We Quit.
26.06.2017
This remote company decided real-time communication was holding it back. So it built a new tool from the ground up. Three years ago, our remote company joined Slack. Until then, we had relied on a mix of email and an internal tool called Wedoist for all our communication. But our steadily growing team based across several time zones made it hard to stay on the same page and feel cohesive. Something had to change. So we tried Slack. To say the app was a game-changer would be putting it mildly. Communication between team members across continents exploded. ...
 
Elevate your business with the connections of a networked economy
26.06.2017
Trends, innovations, and risks of the extended enterprise. ?See three networked economy trends your organization should embrace to manage risk and create value in the extended enterprise. What's a networked economy? Many experts -- including subject matter analysts at Deloitte -- see the networked economy as the natural outcome of what happens when all the actors inside a business ecosystem are interconnected. Through technology, these interconnections enable customers to drive choices, select preferences, and make their predispositions known. This interconnectedness ...
 
Assessing Your Organisation's Digital Transformation Maturity
26.06.2017
The common 'DNA' found in industry leading businesses In a recent article for D/SRUPTION entitled "four strategic themes for leading digital disruption", I wrote about some of the new capabilities that organisations need to acquire and develop mastery around as they pursue their digital transformation initiatives. These new capabilities are based upon findings in studying world-class organisations in my recent book, Mastering Digital Business. During my research, I found that many of these organisations shared a common 'DNA' with regard to how they achieved ...
 
How to Overcome Resistance to Digital Policies and Standards
26.06.2017
Until 20 or so years ago, natural barriers made us think twice about publishing information from or about an organization -- processes, gatekeepers and other organizational speed bumps. These barriers slowed us down and provided some semblance of order. Something as simple as sending out a press release, printing a brochure or even creating ad copy often required lengthy planning cycles and multiple rounds of approval signatures. The internet changed all of that. Today, just about anybody can slap something online with nary a speed bump in sight. From ...
 
Creating a digital destination for business transformation
26.06.2017
Igloo Software helps companies around the world transform their business with a digital workplace platform that brings teams and resources together to drive productivity and support a positive corporate culture. In this interview, Vice President of Marketing, Mike Hicks, shares the best practices to create a digital destination that helps an organisation to improve communication, collaboration, knowledge sharing and employee engagement. Many organisations are on a journey to re-wire their workplace - introducing new tools, processes, and practices to ...
 
Media is going individual. Enterprise is following.
26.06.2017
by Jane McConnell - Media are becoming more individual and people-driven, according to Mary Meeker. The enterprise world is following. In her 2017 Internet Trends report, Mary Meeker shares an analysis of how media has evolved since 1950, moving from the network era to the cable era and to the current digital era. I was struck by the similarity with my predictions from 2009 about the evolution of the internal digital work environment. It's clear we are moving - externally and internally - to more individualistic and personally controlled environments ...
 
Generosity Can Be A Competitive Advantage
26.06.2017
Every age has its icons. The 60s and 70s had rock stars and beat poets. In the 80s and 90s, Wall Street traders, with Gordon Gekko as their patron saint, adopted "greed is good" as their mantra. More recently, Steve Jobs captured the zeitgeist with his relentless focus on creating products that were "insanely great." A common thread running through all of these is the underlying principle that it takes a certain ruthlessness, or at least some kind of creative insanity, to achieve an extraordinary level of achievement. That's why I was surprised, when ...
 
The Perfect Amount of Time to Work Each Day
26.06.2017
by Dr. Travis Bradberry - The 8-hour workday is an outdated and ineffective approach to work. If you want to be as productive as possible, you need to let go of this relic and find a new approach. The 8-hour workday was created during the industrial revolution as an effort to cut down on the number of hours of manual labor that workers were forced to endure on the factory floor. This breakthrough was a more humane approach to work two hundred years ago, yet it possesses little relevance for us today. Like our ancestors, we're expected to put in 8-hour ...
 
Digital Employee Experience: Mitarbeitern reicht das Intranet nicht
23.06.2017
Das digitale Mitarbeitererlebnis bleibt bislang auf der Strecke. Dabei stärkt ein positives Mitarbeitererlebnis die Mitarbeiterbindung, erhöht die Produktivität und macht das Unternehmen als Arbeitgeber attraktiver. Forrester stellt Anforderungen und eine Referenzarchitektur vor. - Zwei Fünftel der Mitarbeiter halten Intranet für unwichtig - Nötig sind Touchpoints für Mobile, Desktop und Voice - Auch Personalisierung und Analytics sind zentral - Noch gibt es keine umfassende DEEx-Lösung auf dem Markt - Forrester rät, nicht nur auf Best Practices zu vertrauen ...
 
Enterprise Social Network Rollouts, Language, and Culture, Oh My!
23.06.2017
It's exciting to introduce an enterprise social network (ESN)! It's also very common to start by planning a giant, one-time event. But enterprise social networks, while often guided by the same people leading other company-wide initiatives, are inherently different and there are many reasons why the correct sequence of events and use of language is critical. ESNs are relationship tools for your employees. Like those work relationships, employee networks can go on forever and they are central your company's strategy with regard to its top asset: its people. ...
 
6 Tips to Transition Your Company Publication into an Employee Community
23.06.2017
It marks the end of an era. After decades of publication, C-suite executives have decided to cease the printing of your organization's company magazine as they launch an employee community. You're not quite sure how you feel about it. The company magazine has been viewed as an industry symbol and incarnation of the business for as long as you can remember. You've worked hard to plan, write, edit and paginate the publication each month, and there's nothing like the smell of fresh print when the magazine is delivered from the plant. Part of you feels ...
 
Mapping the employee experience in the digital workplace
23.06.2017
Which digital workplace tools create better employee experiences? What value can they deliver? And how can an organisation select the right tools for its situation? The Real Story Group has published the EmpEx 200 to explore the categories of digital tools while considering the employee experience. The chart showcases 200 tools that dominate the digital workplace experience. MARGINALIA spoke with founder Tony Byrne to find out what businesses can make of the chart and its underpinning research. With the pace of technology development, it's almost impossible ...
 
It takes a Network to Disrupt a Network
23.06.2017
In his book Team of Team, General Stan McChrystal suggests it takes a network to beat a network. Al Qaeda in Iraq operated as a decentralized network that could move swiftly, attack abruptly, and easily disperse into the local community. While the allied forces had tremendous advantages in capabilities and resources, they had difficulty in both anticipating and responding to a new kind of threat. To defeat Al Qaeda in Iraq, McChrystal and his colleagues had to pivot away from the conventional operating approaches and become a network; replacing silos ...
 
The Expert vs. Skills Problem
23.06.2017
To continue from the subject matter expert post. We turn down a lot of work because we won't manage a community for a client. We do plenty of other things, but hosts need to own those relationships. The reason is simple. When you build a community, you're going to have a lot of people asking questions. These are questions only people very familiar with the subject can answer. If you're not an expert, you can spend the bulk of your time searching for answers to questions instead of proactively building communities. This means pestering employees and hoping ...
 
Inspiring Employee Creativity
23.06.2017
In a thought-powered world, planning and execution are merely table stakes for leadership. Real leaders must unleash creativity. History, I argued in a prior article, suggests that technologies shape leadership. Today's digital technologies, in addition to requiring companies to adopt culturally neutral leadership standards, are also forcing a reassessment of core leadership principles. Prior technological revolutions largely enabled physical work to be done better, faster, cheaper. In contrast, digital technologies are making work increasingly thought-driven; ...
 
Research: How to reduce fatigue and raise productivity
23.06.2017
Study shows employers can implement simple changes to reduce fatigue while raising worker productivity. Multitasking, interruptions from electronic devices and on-the-job pressure to produce more, and more quickly, are all factors making people feel unable to take time out. But research from Manel Baucells from the University of Virginia Darden School of Business shows that managers would do well to let their employees get more rest. Offering important insights for today's workforce in overcoming fatigue while at the same time raising productivity, Baucells' ...
 
IOM SUMMIT 2017 - Der Digital Workplace und der Weg zur digitalen Arbeitsorganisation
22.06.2017
von Bjoern Negelmann - Wie die jüngste Blog-Parade der Competence Site gezeigt hat, gibt es weiterhin keine klare Antwort für die Schaffung neuer Arbeitsrealitäten (aka New Work). Der Weg in die digitale Zukunft der Arbeitsorganisation - mit all seinen Veränderungen - ist nach wie vor eher ein Experimentier- als ein klar abgestecktes Erklärungsfeld. Es wird aber auch klar, dass die bestehenden Strukturen und Konzepte für die Organisation schon heute nicht mehr funktionieren - und in dem immer stärker digitalisierten Umfeld noch schwieriger zu Ergebnissen ...
 
Studie zur Digitalisierung der internen Kommunikation
22.06.2017
Laut einer neuen Experten-Befragung steigern Social Media Tools die Zufriedenheit mit der unternehmensinternen Kommunikation. Dies fördere auch die Lust auf bessere persönliche Zusammenarbeit. Der "Pocket Guide - Digitales Arbeiten im 21. Jahrhundert" steht ab sofort zum Download bereit. 75 Kommunikations-Profis nahmen für eine Expertenumfrage Stellung zu digitalen Kanälen der internen Kommunikation. Knapp 60 Prozent davon kommen aus Unternehmen mit mehr als 500 Mitarbeitern. Die von der School for Communication and Management (SCM) und dem Software-Hersteller ...
 
Changing the channel doesn't change the world
22.06.2017
I've been attending a few events recently about the various enterprise social network (ESN) platforms available to organisations to help them connect, collaborate and work out loud. These events are generally tailored towards organisations but even though I'm consulting now, I like to go along to learn about how different companies are using enterprise social, what successes they have seen and what lessons they have learnt. During a Q&A session at the most recent event I attended, a question was asked that really got me thinking - "if the ESN we ...
 
Why people don't ask for help at work
22.06.2017
Employees may avoid asking for help in the workplace because they doubt it will be effective, new research from HEC Paris suggests. Professor Daniel Newark (pictured), and coauthors Vanessa Bohns and Francis Flynn, found that besides the discomfort and stress of requesting help, expectations about the outcome of the help also determine whether we ask. This means not only the anticipated likelihood of getting help, but also the anticipated value of it - how helpful will the help actually be? The researchers found that help-seekers underestimate the lengths ...
 
Work-Life Balance? That's Only Two-Thirds Of The Equation
22.06.2017
There have been plenty of articles discussing the all-too modern dilemma of work-life balance. This article is particularly geared towards small and medium sized business principals and entrepreneurs. I'll introduce a little history, talk about where we are now, then touch upon the role that money, or the lack thereof, has to play in this struggle. What Happened To The Once Shortening Work Week? When I was very young, the typical workweek in England was 5 ½ days. Long before I joined the workforce, most office workers there were 9 to 5 or 9:30 to 5:30, ...
 
5 Tips: Zen and the Art of Idea Management System Maintenance
22.06.2017
Are you getting the most out of your idea management system? Just like a high-performance vehicle requires tune-ups, it is important to revisit your innovation process for regular maintenance. Follow these five steps to ensure your system continues to run like new. Click on each post for even more info! Educate Your Employees Encourage a Culture of Innovation Don't Rely on Rewards Implement Co-creation Prioritize Ideas [...] If you find employee engagement lagging or idea submission declining, use this guide to refresh your system. Implementing these ...
 
The Nine Elements of Digital Transformation
22.06.2017
In-depth research with executives at a wide range of companies shows how managers can use technology to redefine their businesses. Digital transformation -- the use of technology to radically improve performance or reach of enterprises -- is a hot topic for companies across the globe. Executives in all industries are using digital advances such as analytics, mobility, social media and smart embedded devices as well as improving their use of traditional technologies such as ERP to change customer relationships, internal processes and value propositions. ...
 
What Quality & Compliance have in common with devilish rap songs & fidget spinners
22.06.2017
A story about control, learning and trust. Fidget spinners & devil's children Fidget spinners are everywhere in Belgian schools nowadays. Just like in any other country, young children got intrigued by this new toy. They make it spin all the time: in class, on the playground, while waiting for the school bus... Some can even put it on the top of their nose and keep it spinning (yes I am guilty too). Despite all the fun that fidget spinners bring, some schools have it now forbidden. It would distract children and cause fights on the playground. By ...
 
Bei der PULS GmbH treibt HR die Digitale Transformation
21.06.2017
von Stephan Grabmeier - Im Jahr 2006, also vor genau 11 Jahren, hat Andrew McAfee, Professor am MIT, den Begriff "Enterprise 2.0" geprägt. Seither hat sich in den Unternehmen bei der Digitalisierung der Arbeitswelt viel getan. In der Rolle von HR dazu aber noch sehr wenig. Ist HR Treiber oder noch immer Getriebener in der digitalen Transformation?! HR ist gegenüber anderen Funktionen, wie IT, Marketing und Kommunikation, das Schlusslicht im Gestalten des Wandels, der Nutzung von digitalen Technologien und der Schaffung von Innovationsbedingungen. Die ...
 
Put people ahead of technology when targeting your collaboration efforts
21.06.2017
The possibilities and potential of collaboration and social tools are endless. So are the features and capabilities offered by the tools, making it an inherently complex space. Every organisation must therefore focus its collaboration and social efforts, to ensure that a meaningful (and measurable!) outcome can be gained. While there are many possible approaches, it's almost always best to put the focus on people rather than technology . What this looks like Scenario 1: making Yammer a success Scenario 2: helping field engineers People before technology ...
 
Giovanni Piazza of KPMG: Collaboration Fails When it Becomes an IT Play
21.06.2017
Giovanni Piazza's career tracks the maturation of the enterprise collaboration and knowledge management field over the past three decades. Piazza's current job as global head of collaboration and knowledge at professional services giant KPMG can be seen as the pinnacle of a career trajectory which dates back to the late 1980s and his first knowledge management project as a junior member of staff at Andersen Consulting. After Andersen, Piazza held global executive roles, first at EY and then at Johnson & Johnson, joining KPMG in November 2016. Growing ...
 
How Shifting Communication Trends Are Impacting Digital Transformation
21.06.2017
I've recently discussed the many ways the digital transformation has impacted every part of the business world, from healthcare to finance. In fact, we hear a lot about how digital has changed individual industries or departments. But how has it changed communication throughout the business enterprise -- both internally to employees, and externally to customers and clients? I remember the days when getting the Sears catalog in the mail meant the start of the holiday season. Today, retailers can connect and communicate with the shoppers 24/7, allowing ...
 
Persistent Team Chat, Merely a Gilded Reincarnation of Reply-to-All Email?
21.06.2017
by Peter Bjellerup - Persistent team chat has been the darling of the collaboration scene for a while now. The most prominent one being Slack, but also Atlassian HipChat, Cisco Spark, Microsoft Teams and now Watson Workspace from my employer. Cool, fast, flexible are words often used to describe the greatness of most of those products. There's been an increase in complaints that they add to the communication overload we already suffered from, but I leave to others to voice their concerns over that. I have no intention to compare their features, characteristics ...
 
The missing piece in most quality programs
21.06.2017
by John Stepper - I fell in love with W. Edwards Deming over twenty-five years ago. He was already in his 90s by then, but his philosophy of work and management was only gradually spreading. I felt like I had discovered A Fundamental Truth. But like other Truths, it was inconvenient to people in power, and was ignored or purposefully misinterpreted. So when I saw a recent article titled "Deming, Finally!" I was curious. When I noticed it was co-authored by Celine Schillinger, I made a point to read it carefully, since I greatly respect her work driving ...
 
Knowledge and The New Liminality
21.06.2017
As change and disruption grow increasingly ubiquitous, the concept of liminality or a space of "betwixt and between" is becoming an important topic for many out there, but particularly for those of us who think a lot about organizations and the people in them. I've written about liminality previously, and I increasingly feel that it is one the most important themes in leadership today. So I was quite happy this past week when I found two recent pieces of writing that have affirmed my initial thoughts on the matter while also challenging me to consider ...
 
How Can You Nurture a Knowledge-Sharing Culture?
20.06.2017
by Stan Garfield - In my upcoming book on promoting knowledge management initiatives within the corporate world, I share a number of tips on how to identify organizational barriers to knowledge sharing, and how to overcome them as you build the necessary culture for KM to thrive. The culture of an organization has a profound effect on what can be accomplished, regardless of corporate strategies, executive wishes, or employee performance management. As you build your knowledge management strategy, start by identifying the current culture and values of ...
 
Build A Social Business. Not Social Silos.
20.06.2017
by Sarah Goodall - May was makeover month. Not for me (unfortunately - that would have been nice) but for our website. You see, I'm on a journey with Tribal Impact. When I set out on this journey I had a clear mission for Tribal Impact. To help B2B organisations achieve measurable success using social technologies. Essentially, creating scalable social impact across the entire business. During my relatively short business journey, I've noticed a trend. A trend that has all the potential to confuse the market. In my industry, we often talk about Social ...
 
Where Does Digital Workplace Success Start?
20.06.2017
For many organizations, it's a familiar tune. All efforts focus on the customer. Businesses invest in marketing campaigns, enterprise-level platforms to support the entire customer journey. Analytics. Customer data. Meanwhile, the tools for those companies' employees are scattered. You email this department head. You IM this executive. You share a file via Box with another colleague. No analytics. No rhyme or reason to the madness. Disparate information. No governance. No collaboration strategy. Building strong digital workplaces begins with ...
 
How Crowdsourcing Can Enhance Innovation Performance
20.06.2017
Disruption and digitization are changing the game for more and more industries, and more and more companies. As a result, traditional ways of approaching innovation are coming up short. What I'm beginning to see is that there's a new way of practicing innovation being embraced by a growing number of companies, not just in tech. An important component of this new all enterprise approach is the use of crowdsourcing, the process of inviting ideas from groups - usually online -- to solve a common problem. Here are six ways organizations are using crowdsourcing ...
 
Mastery and models
20.06.2017
by Harold Jarche - Personal Knowledge Mastery Harvard Business Review described The Fifth Discipline by Peter Senge, as one of the seminal management books of the previous 75 years. The five disciplines necessary for a learning organization are: Personal Mastery Mental Models Shared Vision Team Learning Systems Thinking (which integrates the other four) These disciplines have influenced my professional work which is based on individuals taking control of their learning and professional development and actively engaging in social networks and communities ...
 
Stop the Meeting Madness
20.06.2017
Poking fun at meetings is the stuff of Dilbert cartoons -- we can all joke about how soul-sucking and painful they are. But that pain has real consequences for teams and organizations. In our interviews with hundreds of executives, in fields ranging from high tech and retail to pharmaceuticals and consulting, many said they felt overwhelmed by their Meetings -- whether formal or informal, traditional or agile, face-to-face or electronically mediated. One said, "I cannot get my head above water to breathe during the week." Another described stabbing her ...
 
Changing Company Culture Requires a Movement, Not a Mandate
20.06.2017
Culture is like the wind. It is invisible, yet its effect can be seen and felt. When it is blowing in your direction, it makes for smooth sailing. When it is blowing against you, everything is more difficult. For organizations seeking to become more adaptive and innovative, culture change is often the most challenging part of the transformation. Innovation demands new behaviors from leaders and employees that are often antithetical to corporate cultures, which are historically focused on operational excellence and efficiency. But culture change can't ...
 
Does Your Landing Page Send People Away?
19.06.2017
Whether a community group page or your Internet landing page, driving visitor's further into your site is key to engaging with them. The following is a reprint of a post from my blog and was the origins of the book How to Build Better Learning Communities. Does Your Landing Page Send People Away? Does your community landing page draw people into your community or send them to other places? Do learners see the latest? Do they see ways to participate? Pretend you have never visited your landing page. Go there and analyze what you see without scrolling ...
 
To Wiki or Not to Wiki? That Is the Question.
19.06.2017
We've all heard of Wikipedia, the free encyclopaedia, written collaboratively by the people who use it. They create, update and moderate content that is accessible to everyone who has internet access. Wikis can also be excellent tools when applied to business. There are a variety of proprietary and open source solutions available, but for what use cases are they best suited? It is said that using a Wiki is probably the easiest way to co-create a post and present information by replicating the Wikipedia model, but it is not the best way to discover and ...
 
Where Does Good Community Feedback Go?
19.06.2017
You're probably getting a lot of product feedback. So, what should you do with it? Here's what not to do. Don't surprise people in a meeting or a company-wide report with community feedback that is critical of someone's work. This makes people defensive and creates enemies determined to undermine everything you do (believe me). The best time to share negative, yet constructive, feedback is in person after you've built a relationship. It's after asking each person what kind of feedback would help, what format would they like it in, what would really blow ...
 
A Checklist for Proving Your Value as a Community Manager
19.06.2017
There are a number of ways companies can measure the value of their internal and external communities. Member count, engagement, and user-generated content production are just some of these KPIs. But when it comes to determining the value of the person running the show, a.k.a. the community manager, the ROI isn't always as clear. "This is really the power of that human component," said Kirsten Laaspere, enterprise community manager for content delivery network Akamai, during a session at the JiveWorld17 conference in Las Vegas. To help other community ...
 
Here's Why Your Innovation Strategy Will Fail
19.06.2017
A decade ago, Apple looked unbeatable. It's launch of the iPhone completely revolutionized mobile phones and made good on Steve Jobs' vision of creating a hub of devices that connected people to technology. What's more, he did it with just a fraction of the research budget of other tech giants. Yet now Apple seems stagnant. It's still very profitable, but it's been ten years since it launched a truly hit product, despite the fact that it has steadily increased its R&D budget. Today, it invests over $10 billion on new technologies, mostly focused ...
 
Chris Fussell: How To Make Your Organization Flatter And More Interconnected
19.06.2017
I spoke to Chris Fussell, author of One Mission: How Leaders Build a Team of Teams, about scaling trust in many teams, what he's learning from his military and corporate experience, some of the work his company has done with Intuit, and his best advice. Fussell is a Partner at the McChrystal Group Leadership Institute and coauthor of the Team of Teams, a New York Times bestseller and the first book in the Team of Teams series. He was commissioned as a Naval Officer in 1997 and spent the next 15 years on U.S. Navy SEAL Teams around the globe. He ...
 
Job Crafting für mehr Arbeitszufriedenheit
16.06.2017
Eine Metaanalyse der Universität Leipzig belegt die positiven Effekte des Job Craftings: Die Eigeninitiative führt zu mehr Zufriedenheit und Erfolg am Arbeitsplatz. Viele Erwerbstätige haben schon Phasen der Unzufriedenheit mit dem eigenen Job erlebt, Zeiten, in denen sie unmotiviert und ihr Engagement und ihre Arbeitsleistung verbesserungswürdig waren. So normal das ist, suchen Arbeitspsychologen doch nach Auswegen aus Motivationstiefs. Eine Möglichkeit könnte das sogenannte "Job Crafting" darstellen, eine aktive Form der individuellen Arbeitsgestaltung, ...
 
How Enterprise Social Chat Feeds Into Productivity
16.06.2017
Cats, holidays, children, craft beer, more cats .... The number of non-work related topics posted on workplace enterprise social media can boggle the mind, leading management to view enterprise social as a time waster, the long lunch of the digital workplace. But enterprise social serves a purpose and can help boost productivity. Enterprise Social Tool Adoption A Little About 'Digital Productivity' Building Networks from Small Roots Overcoming Traditional Expectations of How We Work Build Comfort, Then Introduce Business Processes Unlock the ...
 
When it Comes to Digital Transformation, Complacency Is Not an Option
16.06.2017
We live in a digital age where the rate of change is almost incalcuable. Whatever tools or technologies your business relies on today could be obsolete by tomorrow. Companies have no time to rest and take a breather. Keeping up to date requires businesses to monitor emerging technology and make the right call as to when it's time to bring new technology onboard. So how do you do that, given the staggering number of vendors and solutions out there? By doing your homework, asking lots of questions, and making informed decisions with your eyes wide open. ...
 
More than 50% of organisations claim existing processes are preventing digital adoption
16.06.2017
Agilisys, the digital transformation specialist for the public sector, has released a report highlighting some of the greatest challenges organisations in the UK are facing as they approach the next digital frontier. The 'State of the Digital Nation' draws on findings from a survey of over 400 individuals from private and public sector organisations, who shared the progress they are making on their digital transformation journeys. The report, based on the key findings of a survey conducted by Default News, considers the role of digital inclusion in the ...
 
Knowledge Summary: The Next Decade in Digital Transformation
16.06.2017
A knowledge summary is a semi-long to a long post that synthesizes positions, concepts, and lessons learned around a topic. They consist of a mix of primary research with ideas and frameworks I built based on conversations and working sessions. This knowledge summary will focus on concepts you have to know to embrace digital transformation in the next decade. Understanding Digital I wrote about digital transformation first in 2013. Then an update later in the year, and finally a call to end the talk in 2015. And I wish, you don't know how much, we could ...
 
Archiving, Document Management, and Records Management
16.06.2017
by Stan Garfield - Archiving: offline file storage for legal, audit, or historical purposes, using tapes, CDs, or other long-term media. Archiving is the process of moving files that are no longer actively used to a separate storage device for long-term retention. Archived files are still important to the organization and may be needed for future reference or must be retained for regulatory compliance. Archives should be indexed and searchable so that files can be easily located and retrieved. As part of the lifecycle of information, archiving is an ...
 
Why executive blogs are catching on
16.06.2017
When Vivek Bhatia joined government insurer icare in 2015 as chief executive, the organisation was in the midst of a parliamentary inquiry on workplace harassment and bullying. People were leaving left, right and centre, remaining staff were downcast; there was no workplace culture to speak of. After apologising to staff for the company's mistakes, Bhatia made some changes. He abolished the stuffy dress code, tore down corner offices and embedded managers with their staff. He'd been in the job two months before he realised his own office had a private ...
 
The Big Shift From Engagement to Passion
16.06.2017
by John Hagel - For decades now, companies have been relentlessly tracking levels of employee engagement. Every large company I know has an employee engagement survey it regularly administers. Is it possible that they're tracking the wrong thing? I've come to believe that engagement is a distraction from the real issue - the lack of worker passion. Let me explain. Employee engagement Employee engagement is a concept that is used widely and somewhat loosely. If I step back from all of the employee engagement studies and surveys that I've seen, the concept ...
 
Alain de Botton über Work-Life-Balance: Warum Arbeiten uns nur selten glücklich macht
15.06.2017
Der Philosoph Alain de Botton verachtet den Begriff Work-Life-Balance. Denn seinen Beruf als Quelle des Glücks oder gar als Berufung zu empfinden, ist für ihn Teil unseres heutigen Unglücks. Was stattdessen hilft. WirtschaftsWoche: Herr de Botton, macht Ihr Beruf Sie glücklich? Alain de Botton: Ja, leider schon. Warum leider? Wir sind die erste Gesellschaft, die Arbeit nicht nur als Strafe empfindet, sondern als Quelle des Glücks. Das ist einerseits eine Errungenschaft, andererseits wird unsere Identität erheblich von der Wahl unserer Beschäftigung bestimmt ...
 
Got Social? Go Digital: From ESN to Digital Workplace
15.06.2017
An enterprise social network (ESN) is a simple and straightforward way to connect your entire organisation, and McKinsey have already predicted that 2017 is the year when nearly three-quarters of companies will have an ESN in place. Adding an integrated suite of tools that scales from team level to individual level and that adapts to suit each user is a flexible model for creating a digital workplace that is flexible enough to allow work to happen, as well as being the place where employees communicate about work. As organisations become more adaptive, ...
 
Trust and Workplace Flexibility
15.06.2017
I recently came across an interesting post on LinkedIn: You join a new company all eager to contribute so you start sharing things on slack or via email over the weekend. Don't. It will encourage your peers to do the same and work life balance is way too important. Make a note of it and share it when you get to work Monday. The post is an easy nod-along - we've all been there. The over-eager contributor, the colleague who feels compelled to reply in kind to an email received on the weekend, both swept up in trying to do the 'right' thing at work even ...
 
What Discussions Do You Remember From Last Year?
15.06.2017
Outside of transactional communities (customer service), most lasting communities are built upon shared experiences and shared memories. If you positively remember going through events and circumstances together, your propensity to continue supporting and participating in future community activities rises considerably (wouldn't you do anything for your college buddies?). But how many activities (discussions, blog posts, activity) from the community do you remember last year? I'll bet it's not many. This is a hidden problem. It won't show up in your data. ...
 
WIN is the new WOL
15.06.2017
Working Out Loud (WOL) is just as new to me as my new job. I recently joined the OrangeTrail team and WOL was a concept that was introduced to me on day 1. It's been almost a month since I've joined and it's slowly becoming a part of my daily routine. I must say though that WOL did not feel at all natural to me to share what I was working on, most especially knowing that what I was working on was nowhere near close to being finished. There's always that fear of being judged for the work that you put out there. Although it was reassuring to know that ...
 
Turning Digital Disruption Into a Building Block for Change
15.06.2017
Companies need to embrace organizational change to develop digital capabilities and transition to new business models. Digital disruption can represent a major threat to a company - or a golden opportunity to rebuild the enterprise. "Companies need to create a digital services platform to harness disruptive technologies." At MIT CTL's Crossroads 2017 conference in April, Dr. Jeanne Ross, Director and Principal Research Scientist at the MIT Sloan School's Center for Information and Systems Research, described how some companies are taking the rebuild ...
 
Erfolgreiche Muster: Hört auf von Kulturveränderung zu sprechen
14.06.2017
von Sebastian Thielke - Derzeitig haben die Phrasen "Wir müssen unsere Kultur verändern" oder "Wie Sie Ihre Kultur für XY digital verändern" wieder Hochkonjunktur. Man hat das Gefühl, wenn viele erfolgreiche und öffentlichkeitswirksame Transformationen von Unternehmen stattfinden, dann versucht man mit dem Kultur Begriff etwas greifbar und übertragbar zu machen, was schwierig zu erklären scheint. Immer wenn es schwierig wird die Erklärung von systemischen Zusammenhängen, erfolgreichen Maßnahmen und positiven Versuchen darzustellen, dann wird die Kultur ...
 
Jon Ingham: HR has a key role to play in developing digital and relationship capabilities, behaviours and organisational norms!
14.06.2017
by Bjoern Negelmann - One of the key ideas of our blog activities is to discuss the different views and perspectives on how to succeed with the digital transformation of the organization. For this we are very excited to publish an interview with Jon Ingham today - regarding the future style of working in a digitized organization. Jon has been entitled to be "the next [Dave] Ulrich" by John Sumser from HR Examiner. Furthermore he has just finished a new book "The Social Organization" - that sounded to us very interesting to talk about. Jon - you are a ...
 
3 Things Your Employees Absolutely Need from You
14.06.2017
Salary, benefits, and a clear path to career advancement are all essential, but employees won't become truly engaged without these three additional elements. We say this a lot in HR: if you create a great place to work, great work takes place. But "great" is pretty vague, and you might still be wondering what defines a great workplace and how to make sure you're creating one. While there's a different secret sauce for every organization that makes it successful, keeps its employees happy, and creates business growth, there are fundamental ...
 
5 Easy Ways to Enhance Your Company Communications
14.06.2017
Employees that receive better company communications report higher levels of motivation, productivity, and overall happiness with their jobs. In fact, according to The McKinsey Global Institute, employee productivity improves by 20-25% when employees feel connected and engaged. As your team grows, it is more important than ever to keep employees in the loop. However, it can be nearly impossible to get large teams aligned and informed. Instead, you may need to find solutions that scale. Thankfully, there are many ways to enhance company communications, ...
 
Aristotle And Getting Your Boss To Support You
14.06.2017
Aristotle's logos, ethos, and pathos stands the test of time. If you want your boss (or community members) to support you and come around to your way of thinking, you need to have credibility (ethos), have a logical argument (logos), and leverage their emotions (pathos). You might believe getting internal support is a logos problem. If you present the right numbers to the right person at the right time, you get the support you need. The reality is if you don't have strong credibility or a persuasive argument, you still won't gain the support. [...] This ...
 
"One tattered copy of the 'Working Out Loud' book began to make its way around the office."
14.06.2017
by Larry Glickman - "I think we should do Working Out Loud circles." Naturally, my boss and our Director of Human Resources wanted to know more. I told them I had recently read the book Working Out Loud (WOL) by John Stepper, and how it helps us set and achieve goals in a group support setting by learning new habits using 21st century technology. We talked about how each group would be 4-6 people, and would meet one hour a week for 12 weeks. They expressed support for the idea, and encouraged me to move forward. I later learned they did not really understand ...
 
Is remote-working dead or alive?
14.06.2017
Earlier this week, Automattic -- the company that owns the WordPress content management system -- closed their beautiful San Francisco office after seven years of use. With just a handful of employees using an office space designed for hundreds, it didn't make sense to keep it open but far from being a story of corporate downturn, the office closure demonstrates the importance and success of Automattic's remote-working policy. Automattic's CEO, Matt Mullenweg, noted that the company was always "fully distributed" from the beginning, so the office closure ...
 
How to Communicate Clearly During Organizational Change
14.06.2017
A former colleague liked to remind leaders of their impact by telling them, "There are children you've never met who know your name." The point was simple: Their followers were also moms or dads who were going home and talking about their day in front of their children. And you, their leader, had a starring role in that story. As leaders, we are far more visible than we realize, and we are sending signals to followers all the time -- even when we don't realize it. And while sending the right signals to our followers is important at any time, it is especially ...
 
"Neue Arbeitswelten" - Blumenkinder Romantik oder ökonomischer Imperativ?
13.06.2017
von Guido Bosbach - Einer der heute wohl anerkanntesten und beliebtesten Pilgerorte ist das Silicon Valley. Hier verorten wir den Entstehungsort unserer digitalen Zukunft und wirtschaftlichen Erfolgs. Es ist erst ca. 50 Jahre her, da war die Bay Area mit San Francisco in ihrem Zentrum für eine ganz andere, bis heute nachwirkenden Bewegung bekannt. Vor 50 Jahren war die Hochzeit der Flower Power Bewegung. In San Francisco ging es um die Zukunft der Menschheit, um "make love, not war" und um Blumenkinder. Die Flower Power Bewegung war damals, ohne, sich ...
 
Do Online Collaboration Tools Still Matter?
13.06.2017
Nearly fifteen years ago author Nicholas Carr started a twenty-year debate about the criticality of IT for today's companies with an opinion piece titled "Why IT Doesn't Matter" and then a book Does IT Matter: Information Technology and the corrosion of competitive advantage (2004). Carr's main argument was that IT has become a commodity that now delivers little competitive advantage to the companies that invest massively in IT systems. As the returns on investment are significantly lower than they used to be, he wrote, companies should rethink how much ...
 
Collaboration is not Communication
13.06.2017
by Simon Terry - Organizations that limit their ambition to employee communication miss the transformative nature of new collaboration patterns. An enterprise collaboration solution offers the opportunity for new two-way conversations with employees. Moving an organization from broadcast communication to two-way conversations with employees is an important change in the way employee communications occur. Don't stop there. Collaboration in your organization is about creating new ways of working together. In a complex and rapidly changing world, more work ...
 
I.T. or Comms: Who owns your Enterprise Social Network?
13.06.2017
When organisations first seek "nominations" to launch their Enterprise Social Network (ESN), I.T. and Communications often find themselves hitting responsibility back and forth across the partition - like some bizarre corporate tennis match. While this might appear to be buck-passing at first, it's worth digging deeper... Quiet please... First serve... Traditionally speaking IT has always been the gatekeeper for launching new technology. Usually, I.T. takes its lead from the business in what gets rolled-out, making sure that new systems are accessible ...
 
Why digital workplace transformation starts with digital leadership
13.06.2017
Successful digital transformation - both inside and outside the organization - starts with digital leadership. Yet many leaders are struggling to understand how to evolve their leadership capabilities in the digital world of work and truly to understand the potential value of organizational transformation. To address this, leaders need to understand how to lead in the digital workplace as well as how to lead the digital workplace. This involves developing the digital skills and principles that guide their leadership practices and gaining a strong understanding ...
 
#WOLWeek: Lessons
13.06.2017
by Simon Terry - Another WOLWeek has ended. We have now held 6 WOLWeeks over 3 years. Each one is a step bigger than the last and the community continues to grwo and now genuinely reaches around the world. Here's a reflection on what we learned this WOLWeek: Working Out Loud Takes Purpose Day 1 we asked people to share their purpose. What surprised me was the number of people who responded to that call by sharing their purpose on Twitter and other social media channels. Purpose is meaningful. People have a strong desire to share their purpose and discuss ...
 
The most important skill on your KM team
13.06.2017
by Nick Milton - There are many skills needed on your KM team, but one is more important than any of the others. I have been involved in a few overview visits to Knowledge Management programs recently, and a common factor in all of them has been a missing skill within the Knowledge Management teams themselves. One team, reporting to the HR function, was staffed with people with HR backgrounds, and as a result was focusing on KM as it relates to succession planning and staff development. Another, reporting to the research department, was staffed by researchers ...
 
A CEO's Guide to Leading Digital Transformation
13.06.2017
This article is part of an ongoing series exploring changes in the workplace and in the nature of work. The first piece explored 12 megatrends, such as automation, big data, demographics, and diversity, that are revolutionizing the way work gets done. Subsequent publications will explore digital governance, talent, and culture. The success of a transformation depends on an organization's leaders, especially the CEO. In digital transformations, the CEO is even more critical because of the magnitude of change, the degree of disruption, and the power of ...
 
#NewWork trifft Realität - ein Erfahrungsbericht
12.06.2017
von Harald Schirmer - Es ist natürlich viel zu spät für meinen Beitrag zur #NewWork Blogparade von Winfried Felser. Nachdem ich mir aber seit Wochen Stichpunkte aufschreibe und nicht dazu gekommen bin, daraus einen sinnvollen Text zu schreiben - nutzte ich die offline Zeit heute im Zug. Vielleicht kann ich noch eine Perspektive beisteuern, die noch nicht ganz so oft beschrieben wurde. Ich konnte ja schon Einiges lesen und bin begeistert, wie viele sich ernsthafte Gedanken um diesen Trend? machen. #NewWork einfach mal zu machen ist ein Risiko, denn man ...
 
Metadaten als strategischer Baustein für personalisierbare Digital Workplaces
12.06.2017
von Thomas Renken - Komplexe Intranets mit einer Vielzahl von redaktionellen Inhalten, Dokumenten, etc. sind überaus herausfordernd bei der Strukturierung, und oft frustrierend für die Anwender. Das Finden von Inhalten über die Navigation ist schwierig und die Suche führt ohne eine gute Filterung nur selten zum gewünschten Ergebnis. Die Lösung dafür waren schon immer Metadaten, welche jedoch selten bei den Redakteuren beliebt und auch langfristig nicht aus dem Informationschaos geholfen haben. Gängiger Einsatz von Metadaten Anwendungsfälle für den Einsatz ...
 
Top 5 Features Every Enterprise Social Network Should Have
12.06.2017
Have you noticed that an increasing number of companies have started using enterprise social networks (ESN)? It is a fact! According to Markets and Markets, the global enterprise collaboration software market is predicted to reach $49.51 billion in 2021 (it is worth $26.68 billion now if that interests you). Lucky us, I guess! Nothing happens without a reason though, so if you are wondering why more and more firms are turning to enterprise social networks, here are a few ideas: It improves productivity. McKinsey says that enterprise social platforms ...
 
Don't forget the deep navigation!
12.06.2017
We all use navigation systems whenever we use the web, but few of us really think about what we're seeing. We seldom consider how analogies are applied to these systems to help us understand intuitively how they work. We talk about signposts and destinations, sitemaps and journey paths, as if we are heading to and from physical locations - and we just accept this, at the same time understanding that site pages and content are really more like articles in an encyclopaedia, which may be laid out alphabetically, or according to subject matter, or in some ...
 
Driving Innovation Through Communities
12.06.2017
...doesn't usually generate many useful ideas. Take a second to look at Dell's Ideastorm's top implemented ideas. They're interesting, but we can agree they're primarily tweaks around the edges of products. None saved Dell or helped invent the iPad. They're also likely ideas Dell engineers already considered. Ideas are pretty cheap. The hard part isn't generating an idea, it's developing the process for evaluating and nurturing ideas. Popular ideas need to be practical and a business priority. They also need strong internal supporters to fight for resources. ...
 
Cultural issues are number one obstacle to digital transformation
12.06.2017
As a result, companies risk falling behind competition in today's digital environment. Furthermore, the data shows that this challenge for organisations has worsened since 2011 by 7 percentage points, when Capgemini first began its research in this area. Employees don't see their company's culture as 'digital' While 40 per cent of senior-level executives believe their firms have a digital culture, only 27 per cent of the employees surveyed agreed with this statement. The survey asked respondents to assess their companies' digital culture based on seven ...
 
Organizing our Humanity
12.06.2017
by Harold Jarche - Hierarchies in Perpetual Beta Today we hear a lot about models like holacracy and teal organizations that are focused on changing how we work together in organizations. Teal organization: A new kind of organization designed to enable "whole" individuals (not narrow professional selves) to self-organize and self-manage to achieve an organic organizational purpose (determined not through hierarchical planning but incrementally, responsively, and from the bottom up). Holacracy: The most widely adopted system of self-management, developed ...
 
Do you want dirty or clean consulting?
12.06.2017
We went to sit in the garden to drink wine and chat. Her sister scurried about the kitchen as we talked, the smell of simmering spices drifting on the breeze. I hadn't seen her for nine years - my time in Australia detaching me from her life of high-end consulting in Europe. A couple of years prior, she'd been approached by a previous client to become Head of Projects - her dream job - so she'd quit her VP role at a major consultancy and thrown herself into it. That's what we chatted about. And she hated it. Oh, how she hated it. 20-odd years before, ...
 
Hierarchie oder Netzwerk? Hierarchien und Netzwerke!
09.06.2017
Die Digitalisierung der Arbeitswelt macht hierarchische Strukturen zum Auslaufmodell. Starre Hierarchien passen nicht mehr zu einer immer flexibler und mobiler werdenden Arbeit 4.0 und einer modernen Führungskultur: Sie würgen Innovation, Kreativität und Motivation ab. Das "Ende der Hierarchien" wurde von Ökonomen, Unternehmensberatern und Soziologen schon oft verkündet: Machtbasierte Organisations- und Führungsstrukturen seien viel zu unflexibel, schwerfällig und verwundbar. Aber die Macht der Gewohnheit ist groß. Die alten Organigramme und einige "mittlere ...
 
Selbstorganisierte autarke Teams: Agile Führung gibt es nicht
09.06.2017
Auch selbstorganisierte autarke Teams brauchen Führung. Deshalb bleiben klassische Aufgaben von Managern bestehen. Allerdings müssen sie im agilen Umfeld führen. - Selbstorganisation und Holakratie schneiden im Falle eines dauerhaften Nichterreichens der Unternehmensziele nicht besser ab als konventionelle Führungsansätze - Führung heiß auch weiterhin Mitarbeitern Orientierung geben, Ziele definieren und entscheiden - Aber Manager müssen einen neuen Umgang mit Unsicherheiten lernen Eine Frage bereitet diversen IT-Beratern, IT-Führungskräften und praktizierenden ...
 
New Work - träumt weiter!
09.06.2017
Es sind spannende Zeiten. Für uns alle. Ob Schüler, Student, Arbeiter, Hausfrau, Rentner oder Unternehmer. Jeden Tag gibt es neue Gadgets, noch mehr Informationen, neue "digitale" Mitbewerber, "disruptive" Marktveränderungen und neue Studien sagen uns, dass unsere bisherigen Erkenntnisse nur kalter Kaffee waren. Am schlimmsten steht es um das Thema "New Work". Es ist schon erstaunlich, was man alles unter den Begriff und die Idee von Frithjof Bergmann subsumiert oder draufsattelt. Angefangen von der Gestaltung der "Kreativ-Hubs" und "Arbeitswelten". ...
 
5 Benefits of Knowledge Sharing within an Organization
09.06.2017
Throughout the course of one year, the average person receives an impressive amount of data. According to David Derbyshire, scientists have even figured out the exact amount we're talking about: the equivalent of every person in the world reading 174 newspapers every single day. This overload of data people are dealing with increases the importance of knowledge sharing within an organization. Knowledge sharing is essential for a company to achieve success, since it can facilitate decision-making capabilities, build learning organizations (through a learning ...
 
Developing Innovative Solutions Through Internal Crowdsourcing
09.06.2017
Internal crowdsourcing, which enlists ideas from employees, is not as well-known as other forms of crowdsourcing. Managed well, however, it can open up rich new sources of innovation. advertisement As organizations look for better solutions to their everyday problems, many are encouraging their employees to use their experiences to develop new ideas and play a more active role in the innovation process. Whether the issue involves improving hiring practices, deciding which new products or services to offer, or creating better forecasts, companies including ...
 
#WOLWeek Day 5: Ask For Help
09.06.2017
Working Out Loud Week is from 5-11 June 2017. Working Out Loud Week is a chance for a global community of practitioners to find new freedom to work together to practice sharing work in progress with relevant communities for learning and collaboration. The theme of this WOLWeek is 'Contribute and Create Value'. Day 5: Ask For Help We all need help in our work. The scale, pace, and complexity of our work are greater than ever. We need help to keep being effective - to know what we need to know, to learn the skills we need and to get the job done. So why ...
 
Corporate Culture Dictates the Success or Failure of Digital Transformation
09.06.2017
by Brian Solis - 62 percent of employees consider culture as the number 1 hurdle to digital transformation. This is one of the many startling statistics uncovered in my latest culture research report with Jerome Buvat at CapGemini, "The Digital Culture Challenge: Closing the Employee-Leadership Gap." Corporate culture is one of the most important and misunderstood pillars of any organization. This isn't news. What is news however is the extent of which companies need to but can't fully invest in digital transformation to compete in an era of ...
 
The Value of Capitalizing on a Company of Thought Leaders
09.06.2017
Different voices and areas of expertise give your brand a better chance of engaging your audience and creating meaningful, authentic connections. Too often in the content marketing world, leadership teams invest in a single person - usually the CEO or another C-level executive - to serve as the main thought leader for the entire brand. I can see how this kind of mentality would make sense on the surface; this approach seems like it would offer a simpler approach that streamlines content creation and delivers a consistent, cohesive message. But the reality ...
 
Working Out Loud - Digitalisierung beginnt im Kopf
08.06.2017
Digitalisierung beginnt im Kopf. Alle Konzepte, ob agile Methoden oder collaboration-Technologien sind nichts, wenn sich in den Köpfen nichts ändert. Also neudeutsch: Digitalisierung verlangt eine Änderung des Mindset. Dieses wird selten so augenfällig wie bei der Einführung von collaboration tools. Die Protagonisten dieser Technologien versprechen eine Zukunft, in der die Mitarbeiter ihr Wissen uneigennützig teilen, sich in communities of work engagieren und in der die Führungskräfte für eine transparente und authentische Führungskultur sorgen. Viele, ...
 
If you love them, set them free
08.06.2017
Why building the workforce you need for tomorrow means giving them wings to fly today. To thrive in tomorrow's dynamic new economy, you need your people to be engaged and passionate -- and startlingly few of today's workers are both. Can you inspire your employees to change their mind-set -- to want to seek out difficult challenges and connect with others to make a real impact? Executive summary American companies will spend over $1 billion on employee engagement in 20171 and over $100 billion on training and development activities. Yet despite ...
 
Trust is The Ultimate Currency
08.06.2017
Many companies face the final showdown with the hierarchical organization. Speed and innovation require that hierarchy is replaced by floating cooperation and that orders are replaced by trust. Digital transformation has a number of derivative effects on management and organization. I work on a daily basis in a global organization that is undergoing transformation and at the same time also helping customers go through their digital transformation. Cloud, mobility, and Big Data enable rapid and disruptive business change but, to fully reap the benefits ...
 
The Digital Workspace - Collaboration in the Cognitive Era
08.06.2017
by Ed Brill - Today's workforce faces a rapidly changing landscape that does not promise to slow down any time soon. As digital technologies transform the way we work and live, the need for the digital workplace has become undeniable. When companies face this reality, an evolving set of workplace challenges presents itself. Fortunately, relying on an open, cognitive collaboration system to engage employees provides a path forward. The hurdle of revolutionizing legacy systems to accommodate the digital workplace is real, as anyone close to IT knows. Yesterday's ...
 
6 Signs Your Digital Workplace Needs a Change
08.06.2017
Given the sophistication of the consumer apps we use in our personal lives, it's shocking how far behind many companies still lag these experiences. Too often the focus of corporate intranets and other enterprise tools are on pushing one-way content rather than enabling vibrant multi-directional engagement between employees. If your disengaged employees outnumber your engaged employees, or if your digital workplace lacks executive involvement, you may want to reassess what you need improve so you can start taking things to the next level. If you do nothing, ...
 
#WOLWeek Day 4: Share
08.06.2017
Working Out Loud Week is from 5-11 June 2017. Working Out Loud Week is a chance for a global community of practitioners to find new freedom to work together to practice sharing work in progress with relevant communities for learning and collaboration. The theme of this WOLWeek is 'Contribute and Create Value' Day 4: Share In a digital workplace, much of the value that an employee can contribute and will receive depends on sharing: openness, transparency, better use of data, better use of knowledge, learning from peers, effective collaboration, greater ...
 
Deming, Finally! -- Part 8
08.06.2017
by Celine Schillinger - Pharma Industry Has Misunderstood Deming for 30 Years but Can Catch Up. Part 1 introduced why we believe Edwards Deming's thinking has been only partially implemented by the pharmaceutical industry. By focusing on processes, control and exhortations, manufacturers have missed the essence of Deming's message. Deming advised us to actually put the Human at the center of quality and to focus on how the system works. Out of Deming's "14 points of management", the first thirteen (Part 1, Part 2, Part 3, Part 4, Part 5, Part 6, Part ...
 
Agilität wird gefordert, aber ...
07.06.2017
Und wieder geht es um die Megatrends: Komplexität, Globalisierung, Demografie und der entsprechenden Fähigkeit, dem agilen Management, um diese Herausforderungen erfolgsversprechend zu meistern. Agil - das bedeutet, flexibel und dynamisch auf Rahmenbedingungen zu reagieren, die permanent im Fluss sind. [1] Nie zuvor war es so wichtig, höchst wendig, flexibel und anpassungsfähig seine Arbeit zu verrichten - sowohl bei MitarbeiterInnen, wie auch seitens der Führungskräfte. Was heute gilt, kann morgen schon wieder obsolet sein.[2] Wo einst Hierarchie und ...
 
Praktische Beobachtungen zur Neuen Arbeit in Konzernen - Teil 2 (von X)
07.06.2017
von Sabine Kluge - 7. Lucy in the Sky with Diamonds: Die Zukunft der Arbeit - und die, die sie machen werden (Teil 2/X) "Die Jugend liebt heutzutage den Luxus. Sie hat schlechte Manieren, verachtet die Autorität, hat keinen Respekt vor den älteren Leuten und schwatzt, wo sie arbeiten sollte. Die jungen Leute stehen nicht mehr auf, wenn Ältere das Zimmer betreten. Sie widersprechen ihren Eltern, schwadronieren in der Gesellschaft, verschlingen bei Tisch die Süßspeisen, legen die Beine übereinander und tyrannisieren ihre Lehrer." Sokrates hatte gut reden ...
 
Why employees - even the best - CAN'T excel in today's modern workplace
07.06.2017
It's widely acknowledged that employees in many industrialised countries have become less productive, in spite of business education and training never more available. The instinct is to blame their education or employees themselves but consider this: their output deficit is directly linked to the imposed change in the workplace that rug2the experts still consider to be of unquestionable benefit - the flexible labour market. Introduced in the 1980s to help employers better cope with the rapidly changing marketplace, flexible working has hosted short ...
 
Search Engines and Enterprise Search
07.06.2017
by Stan Garfield - Search engines: tools that allow searching for sites, documents, files, list items, content, answers to questions and other digital information - allow specifying the scope or domain of the search, whether to search on text or metadata, and how results should be presented For many users, search is the primary tool they wish to use to find information, answer questions, and learn about a topic. The success of Google Web Search on the Internet has resulted in the widespread expectation that searching within an organization should work ...
 
#WOLWeek Day 3: Contribute
07.06.2017
Working Out Loud Week is from 5-11 June 2017. Working Out Loud Week is a chance for a global community of practitioners to find new freedom to work together to practice sharing work in progress with relevant communities for learning and collaboration. The theme of this WOLWeek is 'Contribute and Create Value' Day 3: Contribute When we think of working out loud, our thoughts often go first to sharing. We begin with how our work can be shared with others. However, in the design of these five days of WOLWeek, we have put contribution before sharing. The ...
 
Nuts and Bolts: Working Out Loud Week 2017
07.06.2017
by Jane Bozarth - "Don't let this be just a one-week-a-year thing. Once you get started, try to make it a habit: As you finish one thing and before moving on to the next, stop and take a breath. Should you make a note, take a photo, tweet a screenshot, talk to a colleague? On your commute home from work, ask yourself: 'What story would I tell my five-year-old about my day?' For the last few years, we've been talking a lot about 'social learning.' Well, this is what social learning is." Australia's Simon Terry and colleagues lead the fun annual Working ...
 
I am an egoist - I work out loud
07.06.2017
by Rainer Gimbel - I recall that I basically loved Working out Loud since I started my professional career more than 20 years ago. But when I discovered the magic of social networks in 2010 I realized that - for example - with an Enterprise Social Network I was able to share information and/or knowledge "to whom it may concern" and - for the first time - my network could just "pull" the information if they are interested or just ignore it if they are not. It was such an eye-opener that in 2012 I basically traded my "successful, safe and foreseeable" ...
 
Deming, Finally! -- Part 7
07.06.2017
by Celine Schillinger - Pharma Industry Has Misunderstood Deming for 30 Years but Can Catch Up. Part 1 introduced why we believe Edwards Deming's thinking has been only partially implemented by the pharmaceutical industry. By focusing on processes, control and exhortations, manufacturers have missed the essence of Deming's message. Deming advised us to actually put the Human at the center of quality and to focus on how the system works. Out of Deming's "14 points of management", the first eleven (Part 1, Part 2, Part 3, Part 4, Part 5, Part 6) have been ...
 
How to make the most out of a conference
07.06.2017
When I was invited to kick off last week's AITD National Conference by hosting a breakfast session about Personal Knowledge Management, the last thing I wanted to do was deliver a traditional presentation. Given the massive scope of PKM, I needed to narrow my focus. And given the contemporary thrust of this event, I needed to do something fresh. After agonising over the problem for almost a full minute, it dawned on me that the immediate relevance of PKM to the conference attendees lay in how they were going to make the most out of said conference. But ...
 
Wird der Community Manager der nächste CEO?
06.06.2017
von Stefan Pfeiffer - Community Manager gewinnen immer mehr an Bedeutung, denn sie tragen maßgeblich dazu bei, dass moderne Collaboration-Lösungen überhaupt sinnvoll genutzt werden. Der Markt für Enterprise Collaboration-Plattformen ist in Bewegung. Der Enterprise Social Network-Anbieter Jive wurde übernommen. Atlassion kauft Trello. Die IBM wertet das Flaggschiffprodukt IBM Connections mit XCC von TIMETOACT auf. Und die Anwender von Konversationstools wie Slack merken bald, dass sie den Überblick in all den konsistenten Threads verlieren. Bei all diesen ...
 
21 ways to nurture cultural digital transformation
06.06.2017
Working Out loud in A Network #wolan #wolan's beating heart is John Stepper's Working Out Loud #wol book. It suggests instead of networking to get something, you lead with generosity, investing in relationships that give you access to other people, knowledge, and possibilities. #wol also encourages you to make your work visible, framing it as a contribution. Described as "a 21st-century skill required for modern work". Working Out Loud in A Network #wolan adds depth and breadth to #wol making your work visible in an Enterprise Social Network (ESN). #wolan ...
 
Establish a global centre of excellence for the digital workplace
06.06.2017
No single project will deliver an extraordinary digital workplace. Instead, the digital workplace is a journey, where capabilities and desires emerge over time. In a smaller organisation, it may be possible to run a series of digital workplace projects, coordinated (and potentially delivered) by a single central team. As technology matures, this is becoming easier. In a large, complex or global organisation, a great digital workplace can't be delivered by a single team. The sheer size of these organisations makes it impractical, let alone the difficulties ...
 
#WOLWeek Day 2: Connect
06.06.2017
From 5-11 June 2017, it is Working Out Loud Week, a celebration of the practice of sharing work in progress in a relevant community. This WOLWeek the theme is Contribute and Create value. Day 2: Connect Working out loud involves sharing your work with a relevant community. It is all about creating new connections. Making your work more effective can be as simple as adding one more person to the conversation around your work. New people bring new perspectives, new skills and experiences and new energy to your work. New people can contribute and add value ...
 
Deming, Finally! -- Part 6
06.06.2017
by Celine Schillinger - Pharma Industry Has Misunderstood Deming for 30 Years but Can Catch Up. Part 1 introduced why we believe Edwards Deming's thinking has been only partially implemented by the pharmaceutical industry. By focusing on processes, control and exhortations, manufacturers have missed the essence of Deming's message. Deming advised us to actually put the Human at the center of quality and to focus on how the system works. Out of Deming's "14 points of management", the first nine (Part 1, Part 2, Part 3, Part 4, Part 5) have been broadly ...
 
Seven people issues that most organizations struggle with
06.06.2017
Right now, I'm working in the private and public sectors, nationally and internationally. And every organization is struggling with some combination of these seven issues. Namely: Organizations don't know how to - well - organize themselves. Bosses are so swamped that either have no time to focus, or they dither and are then forced to decide under pressure. Everyone is trying to do more with fewer employees. Employees are expecting and expected to be always on. Productivity is suffering everywhere. Emails are used to tell everyone, everything. Working ...
 
Help Your Team Stop Overcommitting by Empowering Them to Say No
06.06.2017
We live in a culture of "yes." We don't want to disappoint our bosses, colleagues, families, or friends, so we say "yes" as often as we can manage. Oftentimes, we say "yes" when we should say "no." There's nothing wrong with wanting to please. In fact, we're hardwired for it. But when we overcommit ourselves, we spend our time checking things off a list rather than actually creating value. This problem has ramped up in recent years as likability has become a key determinant in landing jobs and other professional opportunities. But here's the trouble ...
 
Enterprise 2.0: Social Media in Companies
05.06.2017
Many companies now use social networks like LinkedIn, Xing or Twitter as standard communication channels. Many users adopted them as integral parts of everyday routines some time ago. And systems that work externally can be just as useful in an internal setting! Increasing numbers of companies are addressing the issues of Social Intranet and the Digital Workplace. Thino Ullmann shines a spotlight on the benefits of Enterprise 2.0 and explains the role that Microsoft plays in all of this. Anyone taking a tentative look at this issue will initially be ...
 
Taking a critical look at Workplace by Facebook
05.06.2017
by Tony Byrne - Does the Facebook experience work at work? Amid the emergence of enterprise social networking (ESN) platforms over the past decade, creating a "Facebook-in-the-enterprise" became a kind of short-hand exhortation by vendors and customer aspirants alike: Could we recreate the success of the world's largest social network within the internal confines of an organization? Now that Workplace by Facebook (formerly Facebook At Work) has more than a year under its belt, we can begin to answer that question. Some customers have indeed found ...
 
#WOLWEEK Day 1: Purpose
05.06.2017
Working Out Loud Week is a chance to step into a degree of freedom, a chance to enable change in the way you and your community works. From 5-11 June 2017, a global community of working out loud practitioners will come together to connect, to share and to learn. This year's theme is 'Contribute and Create Value', reflecting that generous contribution is the heart of working out loud. Purpose We start Working Out Loud week with a reflection on the purpose of work because we want to ensure working out loud adds value for you and your community. Working ...
 
How we organize Working Out Loud @ Bosch
05.06.2017
by Katharina Krentz - The theme of this year's #WOLWEEK from June 5-11, 2017, is "Contribute and Create Value". So, this time it's not only me contributing privately, but we as Working Out Loud (WOL) enthusiasts from the Robert Bosch GmbH. With this post, we want to create value for others by sharing how we organize the topic WOL and WOL circles. We hope that motivates more companies to introduce WOL and its circle method, answers some questions which I get very often and that you find these insights helpful. [...] Working Out Loud was introduced at ...
 
Self-organization is the future
05.06.2017
by Harold Jarche - If we as a society think it is important that citizens are engaged, people are passionate about their work, and that we all contribute to making a better world, then we need to enable self-organization. Central planning and hierarchical decision-making are just too slow and ineffective, especially for complex situations involving lots of people. In my network learning model, people constantly navigate between social networks, communities of practice, and work teams. Personal knowledge mastery is the individual discipline that can enable ...
 
Deming, Finally! -- Part 5
05.06.2017
by Celine Schillinger - Pharma Industry Has Misunderstood Deming for 30 Years but Can Catch Up. This is the fifth of an eight-post series, by Anders Vinther, Sanofi Pasteur Chief Quality Officer and Celine Schillinger, Sanofi Pasteur Head of Quality Innovation & Engagement. Part 1 introduced why we believe Edwards Deming's thinking has been only partially implemented by the pharmaceutical industry. By focusing on processes, control and exhortations, manufacturers have missed the essence of Deming's message. Deming advised us to actually put the Human ...
 
How to Create an Innovation Stew
05.06.2017
by Dennis Pearce - Step 1: Work Out Loud (if you are surprised I would say this, you haven't read many of my previous posts!) This week (June 5-11) is International Working Out Loud Week (look for the hashtag #wolweek across the internet), so as a small contribution I'd like to talk in this post about how working out loud can improve your organization's ability to innovate. Innovation is the buzzword of the century so far. We might differentiate incremental innovation from disruptive innovation, but in either case how those ideas appear ...
 
UPDATED: The "Blue Glue" of Leading Transitions (Formerly titled: "Lead change" with this five-part road map)
05.06.2017
Increasingly, people want to talk about change leadership rather than change management. Before we go further, let's be clear on the difference between the two. The graphic below from Kotter International sums it up. Yet, while the desire to focus on change leadership has increased, tangible tools and frameworks are lacking. The discipline of organizational change management has focused on maturing tools and guidance to manage change. That leaves leaders, change agents, and the change management discipline at a bit of a loss as we seek to put a ...
 
The trust word
02.06.2017
by Dave Snowden - A weapon is defined by the Oxford English Dictionary either as A thing designed or used for inflicting bodily harm or physical damage or as A means of gaining an advantage or defending oneself in a conflict or contest. The Cambridge Dictionary (I want to be balanced here) defines trust as: to believe that someone is good and honest and will not harm you, or that something is safe and reliable. So there is a degree of ambiguity in this cartoon, what does it mean for culture to be a weapon, or can/should culture be weaponised? If I am ...
 
When will ESNs stop being the 'next big thing'?
02.06.2017
Enterprise social networks (ESNs) may have been big news a few years ago, but today we're well aware that we can use social tools and collaborative networks to support internal communication. So why does it still feel like ESNs are still on the cusp of being the 'next big thing'? Email, and not ESNs, still reigns supreme while we try to get to grips with actually using ESNs for internal communication. Last week's SMiLE expo brought together a range of internal communicators to explore these issues and the latest developments in social intranets and collaborative ...
 
Can People Collaborate Effectively While Working Remotely?
02.06.2017
Yahoo CEO Marissa Mayer made headlines a year ago when she instituted a policy stating that the company's employees could no longer work from home except occasionally, when they had a specific reason for doing so. Yahoo's human resources chief, Jackie Reses, announced the change in a memo, saying, "To become the absolute best place to work, communication and collaboration will be important, so we need to be working side-by-side." And Yahoo isn't the only business to be concerned about what may be lost when workers have little opportunity ...
 
The Digital Workplace Is Flipping Content Management on Its Head
02.06.2017
We've seen enough change in the past 12 months to last a lifetime. From politics, to baseball, to the arts: the only thing we've learned to expect is the unexpected. The past 12 months have also proven pivotal for content management. Leading enterprise content management (ECM) companies such as Xerox, HP, Kofax, Lexmark and Documentum either split up or were acquired -- or both! And in January Gartner announced it was "retiring" the term ECM, proclaiming "ECM is now dead" and would be replaced by something called "Content Services," setting ...
 
Ready or Not, Here Come the 'Digital Employees'
02.06.2017
Some well known and respected thinkers on the Future of Work took the stage at IPsoft's Digital Workforce Summit in New York City this week to discuss the digital workforce -- but another, lesser-known figure stole the limelight. Speakers included Oxford University professor and "Superintelligence" author Nick Bostrom, Babson College professor and "Only Humans Need Apply" co-author Thomas Davenport, Deloitte CTO Bill Briggs, as well as executives from Becton Dickinson, Intercontinental Hotels and Electronic Arts among others. But the clear star ...
 
Social Media 2017: Are the Rules Changing?
02.06.2017
by Meghan Biro - Social media rules change fast--there's no doubt about that. As platforms evolve, technology improves, and all industries embrace the possibilities, there's no ignoring the fact that today's working professionals must learn to leverage social media best practices. Between the many examples of social media fails on the corporate side, and the fact that customers and clients now use social to engage with companies 24/7, organizations that succeed in 2017 will surely need to know how to navigate social media. Of course, when you consider ...
 
Deming, Finally! -- Part 4
02.06.2017
by Celine Schillinger - Part 1 introduced why we believe Edwards Deming's thinking has been only partially implemented by the pharmaceutical industry. By focusing on processes, control and exhortations, manufacturers have missed the essence of Deming's message. Deming advised us to actually put the Human at the center of quality and to focus on how the system works. Out of Deming's "14 points of management", the first five (Part 1, Part 2, Part 3) have been broadly misunderstood. Yet it is possible to operate along Deming's original management philosophy, ...
 
Groß planen war gestern - Change geht auch im Kleinen mit Working Out Loud. Und funktioniert nebenbei auch noch.
02.06.2017
Wenn Unternehmen sich verändern sollen, dann muss die Geschäftsführung dahinterstehen und die Führungskräfte müssen mitgenommen werden. Nebenbei sollen wir auch Betroffene zu Beteiligten machen und mit tollen kommunikativen Maßnahmen Aufbruchstimmung erzeugen. Darüber hinaus ist es natürlich auch noch notwendig, das Ganze als langfristig angelegtes strategisches Vorhaben anzugehen, denn kleine Maßnahmen sind nur Hygiene und bewirken keine Kulturveränderung. Haben Sie solche Aussagen über Change Management, die inflationär in Konferenzen, Workshops und ...
 
Metadata and Tags
01.06.2017
by Stan Garfield - Metadata and tags: information about information - data fields added to documents, web sites, files, or lists that allow related items to be listed, searched for, navigated to, syndicated, and collected Metadata allows information to be found through browsing, searching, and other means. It defines the context of the information, how it is classified within a taxonomy, and how it is related to other information. Metadata may be applied automatically based on the origin of the content, assigned by the content owner when submitting it ...
 
Getting Support For Community By Seeking Advice
01.06.2017
There's a common mistake to avoid when trying to gain internal support. The mistake is to go to other departments and tell them how the community can help. I know, this sounds like exactly what you should be doing. However, in practice, this kind of unsolicited help is usually taken either as an insult or a threat. It's an insult because the person you're speaking to considers themselves an expert. You're effectively saying you have an idea for their domain they weren't haven't already considered (I know, it sounds petty...we're only human). It's a threat ...
 
How To Make Progress When No One Agrees (Hint: Consensus is not the goal)
01.06.2017
by Stowe Boyd - All of us -- even those with the best perception -- are always somewhat out of touch with the exact state of the world we live in. Today, every business is living in a time of great change, and the chasm between what leaders and employees believe about the state of things seems to be widening. The State of Inbound, for example, found large discrepancies between how leaders and employees rate marketing effectiveness, and what tactics they believe are the most effective --from new marketing channels to sales strategies. A simplistic response ...
 
Deming, Finally! -- Part 3
01.06.2017
by Celine Schillinger - Pharma Industry Has Misunderstood Deming for 30 Years but Can Catch Up. Part 1 introduced why we believe Edwards Deming's thinking has been only partially implemented by the pharmaceutical industry. By focusing on processes, control and exhortations, manufacturers have missed the essence of Deming's message. Deming advised us to actually put the Human at the center of quality and to focus on how the system works. Out of Deming's "14 points of management", the first three (Part 1, Part 2) have been broadly misunderstood. Yet it ...
 
40 Ways to Invest in More Resilient Teams
01.06.2017
You can't build muscle without breaking down muscle and recovering. You can't build resilience and strength without some discomfort and repair. You can't learn if you are always focused on efficiency (and if you aren't open to feeling a bit dumb sometimes). You can't expect teams to show "initiative and autonomy" if you smother them in helicopter management and process. There are no silver bullets. When people harp on about "10x teams" they very rarely consider the cost of creating that environment and fostering the psychological safety required for ...
 
The Architecture of Productivity and Collaboration in the Digital Workplace
01.06.2017
When Gartner released their list of 10 Technologies Driving the Digital workplace, there was one slightly curious addition: Bürolandschaft. In a list that includes Virtual Reality, Virtual Personal Assistants and Embedded Analytics, just to name a few, why include this 50's era movement? As I questioned this, I realized how little I knew about the history of office architecture, despite spending my entire career surrounded by it. What is Bürolandschaft? German for "office landscape", Bürolandschaft was a social-democratic movement that aimed to engender ...