#socbiz
Curated hints on Digital Transformation, Enterprise 2.0, Enterprise Social Networks, Social Intranets, Social Collaboration, Knowledge Management, HR 2.0, ... and all the rest
Dr.-Ing. Carsten Rose – Effective: 31.05.2017
Social Business Digest by caro - Archive 05/2017
 

Archive 05/2017

 

Working Out Loud mit BMW - Was brauchen wir für eine gesunde digitale Zukunft? 3 Zutaten
31.05.2017
Ja, wer bin ich - Miriam Nagler. Meine Firma heißt "Digital "M" - Communication & Health". Vor ca. 2 Jahren beschloss ich, mich mit einer VISION selbstständig zu machen. "Ich möchte Menschen in eine gesunde digitale Zukunft führen." Und am besten möglichst viele. Durch meine Yogaausbildung zusätzlich zum Wissensmanagement-Master, wurde mir immer mehr bewusst, dass die beiden Themen Digitalisierung & Konzentration bzw. Achtsamkeit in Zukunft ein unzertrennliches Paar sein müssen. Also habe ich überlegt, was für eine gesunde digitale Zukunft notwendig ...
 
Got Social? Go Digital: From ESN to Digital Workplace
31.05.2017
An enterprise social network (ESN) is a simple and straightforward way to connect your entire organisation, and McKinsey have already predicted that 2017 is the year when nearly three-quarters of companies will have an ESN in place. Adding an integrated suite of tools that scales from team level to individual level and that adapts to suit each user is a flexible model for creating a digital workplace that is flexible enough to allow work to happen, as well as being the place where employees communicate about work. As organisations become more adaptive, ...
 
How to Identify Your Digital Workplace Needs
31.05.2017
It's easy to identify where corporate communications and collaboration can improve. The same can also be said about business content governance. But recognizing a problem and understanding what needs to be done are two very different things. Helpful intuition is unfortunately not enough to justify initiatives to modernize the digital workplace. How can you make a business case for the digital workplace? How do you define the ROI for investment into modernizing what knowledge workers use to be productive? Being able to appropriately assess your needs ...
 
5 Hacks for Successful User Onboarding
31.05.2017
By definition, user onboarding is a new element of web and mobile app design that helps customers adopt the product successfully and with ease. It's the initial experience users have with your brand, which lasts from the moment they access your digital product until the moment they become absolutely enchanted with it, realizing just how beneficial and necessary it is in their lives. The end goal of user onboarding is manifold. Sure, it should teach customers how to use a product, but do so in an exciting, unobtrusive way. More importantly, successful ...
 
Talking To Members Saves Time
31.05.2017
Of course, you can find the time to interview at least 1 member per week. Talking to members saves time. It lets you stop working on things that won't succeed, it lets you zero in on what members are passionate about, and it lets you phrase messages in the language of your members. I wish we each had a timer counting the amount of time we wasted on initiatives which weren't as successful as we thought they would be. This would show the value of community so clearly. Participating in discussions and replying to questions isn't enough. You need to proactively ...
 
10 Common Community Management Mistakes to Avoid
31.05.2017
One of our favorite things about running CMX Summit, and all the meetups and webinars we host all over the country every year, is getting to meet with community managers of all stripes to find out what's working in their own communities. But the flip side is that sometimes things don't always go as smoothly as we might hope. To that end, we wanted to highlight some of the mistakes we've seen others making -- and made ourselves -- because sometimes knowing what doesn't work can be just as valuable as what does. Keeping Interactions Impersonal Conversely, ...
 
Deming, Finally! -- Part 2
31.05.2017
by Celine Schillinger - Pharma Industry Has Misunderstood Deming for 30 Years but Can Catch Up. Part 1 introduced why we believe Edwards Deming's thinking has been only partially implemented by the pharmaceutical industry. By focusing on processes, control and exhortations, manufacturers have missed the essence of Deming's message. Deming advised us to actually put the Human at the center of quality and to focus on how the system works. Out of Deming's "14 points of management", the first has been broadly misunderstood. Yet it is possible to operate ...
 
Working out Loud für CIOs - Zeit und Raum für Erfahrungen
30.05.2017
von Sebastian Thielke - Mit Working out Loud ist eine vielbesprochene Praxis und Methode in den Unternehmen unterwegs, die die klassischen Change-Management Werkzeuge und Maßnahmen bezogen auf Erfolg und Einfachheit in den Schatten stellt. Vielfach wird dieser Ansatz als Selbsthilfegruppe abgetan. Dem muss ganz klar entgegengetreten werden: Working out Loud schafft es einen Wandel auf der Individualebene anzustoßen, und aus dieser Mikroebene in die Makroebene von Team und Organisation zu übertragen. Working out Loud als Prinzip und als Methode schafft ...
 
Improve Your Digital Workplace with an Employee-First Approach
30.05.2017
How many applications, platforms or software tools make up your business technology stack? Ten? Fifty? Over 100? The days when organizations could rely solely on one solution for business needs are well and truly behind us. Increasingly, the digital workplace is a complex web of specialized tools or applications, designed to meet the needs of a diverse range of employees. Technology evolves at a rapid pace, as do our organizations. Many tools have a relatively short life span. Without continual review, they quickly become redundant. And as the digital ...
 
Aragon Research Sees Digital Work Hubs as Solution to Collaboration Tool Overload
30.05.2017
The overwhelming number of collaboration and content applications are getting in the way of employee productivity. That's the conclusion Aragon Research came to in a report it released today. The solution, the authors suggest, is for organizations to embrace "digital work hubs" to reduce the friction. These hubs act as a single interface through which employees can create, curate and communicate business content. The report, "The Workplace of the Future Starts with a Digital Work Hub" (fee charged), claims the proliferation of enterprise collaboration ...
 
Deming, Finally! -- Part 1
30.05.2017
by Celine Schillinger - The pharma industry can -- and must -- improve the way it does quality. How? By implementing fully what Edwards Deming said more than 30 years ago. Thirty years ago, W. Edwards Deming was recognized by the National Medal of Technology & Innovation by the President of the Unites States, marking the official recognition in America of his ground-breaking work initiated decades earlier in Japan. Today, everyone in the manufacturing quality world has read, heard, spoken about Deming. His vision for quality and "14 points of management" ...
 
Who's responsible for Modern Workplace Learning? We all are!
30.05.2017
by Jane Hart - Workplace Learning has traditionally been seen as the sole responsibility of Training/L&D departments, but in the modern workplace we are all responsible. Here I look at the roles of the individual/employee, the manager and the L&D department. Individuals/Employees In the modern workplace every employee needs to take responsibility for their own self-improvement; there is no longer such as a job for life so everyone will constantly need to think about not just improving in their current job, but preparing for a future job. This ...
 
How to Push Your Team to Take Risks and Experiment
30.05.2017
Most managers I know want their employees to be curious and experimental, to take the initiative and develop new products and solutions. But, as it turns out, managers also like to micromanage and control outcomes through safe, predictable processes. As a result, managers end up stifling the very experimentation they want to foster. When Upworthy launched, we were berated for not using industry-standard practices. But two years and 50 million monthly readers later, Upworthy was barraged with requests for lectures and workshops on our "best practices" ...
 
How Corporate Values Get Hijacked and Misused
30.05.2017
Leaders know company value statements often become nothing more than cosmetic window dressing. What appears less common is their understanding of the destructive consequences of allowing that to happen. They reflexively grasp for the culture lever, assuming the act of crafting and publishing a set of values actually has the power to do something. They are shocked when cynicism, resentment, eventually settling on indifference, are how the organization actually responds. People want their company's values to be sacrosanct. And when they aren't, the logical ...
 
Praktische Beobachtungen zur Neuen Arbeit in traditionellen Unternehmen mit 10 Beatles Songs (Teil 1 von 2)
29.05.2017
Sabine Kluge - Es ist der erste brütend heiße Sonntagnachmittag in Berlin. Kluges sitzen im Garten. Alexa, die bei uns Echo heißt, weil sie sich stets angesprochen fühlte, wenn der Name meines Mannes fiel, spielt "Good day sunshine" von den Beatles. Virtuelle Post von Hr. Dr. Felser. Ein Apell. Auf allen Kanälen. Blogparade. Competence Site. Neue Arbeit. Dax-Konzern. LinkedIn. Frauen sollen auch mitmachen. Er lockt, er bittet; Winfried praktisch überlebensgroß bei uns im Garten. Vermutlich regnet es heute im Rheinland...Ok, Winfried, you win...dieser ...
 
Practical ideas to level up your social platform
29.05.2017
by Lee Bryant - In the various intranet and social technology conferences I have spoken at this year, I have been surprised by the limited scope and mandate of intranet manager and Enterprise Social Network (ESN) community manager roles in some organisations. In many cases, the role these managers have been assigned is focused on content, engagement and system management, but not organisational improvement or change. To an extent, this is because companies still struggle to understand the value proposition of connective platforms, and therefore fall ...
 
The dynamics of Working Out Loud
29.05.2017
Catherine Shinners - A significant benefit for users and organizations who employ social collaboration solutions such as enterprise social networking (ESN) is that it supports a more transparent, conversational way of working, enables more visible communication flows, and asynchronous yet interactive problem solving. Organizations and workers struggle to address burgeoning workloads, to be able to create group cohesion and awareness for joint project work among globally dispersed teams, and often use static document production and email to collaborate ...
 
Innovation Needs Communication
29.05.2017
In 2014, Thomas Royen, a retired German statistician, solved a puzzle that had stumped mathematicians for decades. Called the Gaussian correlation inequality, it involves the probability of a random point lying in overlapping shapes and is one of those seemingly simple mathematical ideas that is devilishly hard to figure out. Yet the mathematics community was skeptical. Royen published his proof, which was not formatted in the standard way, in an obscure journal where he sat on the editorial board. So many simply assumed that Royen's work was just another ...
 
Dangers of The Transformation Illusion
29.05.2017
Transformation illusions occur when companies believe they are undergoing transformation, when in fact they are only making small changes. It's not uncommon for Transformation to be confused with Change, and George Westerman of MIT painted this perfectly when he explained; "When digital transformation is done right, it's like a caterpillar turning into a butterfly, but when done wrong, all you have is a really fast caterpillar." - George Westerman Right now, there are countless companies informing their workforce and stakeholders how they are proud to ...
 
An Engaged Culture Improves Performance, Not The Other Way Around
29.05.2017
by Dan Pontefract - A vice-president approached me one day after I finished delivering a keynote. The talk was focused on organizational culture. He was friendly, but rather cocky. The first line he spoke to me was telling. "It takes too long," he said. "These engagement things you talked about, it takes too long to implement. I need to drive results, not worry about people's feelings." It was a wee bit strange to say the least. Why he decided to take the time to tell me I was wrong said more about his lack of emotional intelligence than it did his poor ...
 
Debugging Bureaucracy
29.05.2017
In rare moments of quiet reflection, when I ponder over my work - helping organizations collaborate and co-operate better, I find it deeply ironic. On the bright side, I see Humans, who are blessed by the forces of evolution to cooperate so effectively at scale that they've come to dominate the Earth. On the not so bright side, I see Employees, who have been so rationally programmed for dependability since the dawn of the industrial age that they've become everything Sapiens aren't - unwise to the point of being dumb. My work, in a nutshell, is convincing ...
 
What enterprise social network adoption can learn from infomercials!
26.05.2017
I have re-posted various bits from the following blog post, Effective advertising techniques we can learn from infomercials, and inserted the Enterprise Social Network (ESN) context. In most points I use Yammer as an example tool. Figure out why you're the best, and say it Back up your claims with testimonials, facts, and figures Add value by showing multiple uses Don't just say it. Show it! Tell stories Use memorable phrases and taglines Use scarcity or promotions to get people in the door Offer guarantees and assurances Give your customers quick buy ...
 
Seeing Maslow's hierarchy of needs in a digital workplace
26.05.2017
Large organizations have a multitude of ways to sort through their digital workplace needs and priorities in order to create a strategy. Each lens can shed a different light on the digital workplace - the value it delivers, the gaps in its coverage, etc. I recently found myself wondering how the digital workplace - and employee experience more broadly - appear when seen through the lens of Maslow's hierarchy of needs. Spotting digital workplace opportunities Employee experience and Maslow's hierarchy The digital workplace and Maslow's hierarchy Evolving ...
 
Creating a digital destination for business transformation
26.05.2017
Igloo Software helps companies around the world transform their business with a digital workplace platform that brings teams and resources together to drive productivity and support a positive corporate culture. In this interview, Vice President of Marketing, Mike Hicks, shares the best practices to create a digital destination that helps an organisation to improve communication, collaboration, knowledge sharing and employee engagement. Many organisations are on a journey to re-wire their workplace - introducing new tools, processes, and practices to ...
 
Let Members Help
26.05.2017
Before we published our strategy guide, we solicited feedback from 20 or so people. It made the final result infinitely better than what it otherwise would have been. We also did this for our community platform comparison tool and another upcoming guide. I'm constantly amazed at the generosity and willingness of people to sacrifice their time to help out on these projects. For all the talk of too little time, people still fundamentally want to help. You just need to find interesting projects they can help with. What upcoming content, marketing promotions, ...
 
Why Everyone Needs to Be a Community Manager
26.05.2017
"You can never go wrong by investing in communities and the human beings within them." - Pam Moore, CEO and Founder of Marketing Nutz As an association, you can never go wrong investing in your members, which is part of what makes your private member community so powerful. It's an exclusive space where members connect with peers and your organization as well as enjoy the myriad of benefits your association offers. But like any investment, online communities take dedication and work, which is often where community managers come in. Community managers ...
 
Technology, jobs, and the future of work
26.05.2017
Automation, digital platforms, and other innovations are changing the fundamental nature of work. Understanding these shifts can help policy makers, business leaders, and workers move forward. The world of work is in a state of flux, which is causing considerable anxiety--and with good reason. There is growing polarization of labor-market opportunities between high- and low-skill jobs, unemployment and underemployment especially among young people, stagnating incomes for a large proportion of households, and income inequality. Migration and its effects ...
 
If you want to collaborate, look inward to progress outward
25.05.2017
I thought I'd take some time to reflect and share some learnings around looking inward to make progress outward - and how by taking personal accountability for collaboration we can all move our business forward together. What do we mean by 'collaboration' ? We've used the word 'collaboration' for years and often in contradictory ways. If you ask a room 'do you collaborate?', everyone will raise their hand, but if you drill into the details, the hands will keep going down. Here's an exercise I've done with lots of different audiences in LBG and other ...
 
How to 'KonMari' Your Enterprise Social Network
25.05.2017
"Thank you for your hard work." The statement, posted by a Facebook friend, was directed at a pile of discarded clothing. "She's actually talking to her clothes," I thought, feeling pity on her. "Has she lost her mind?" Fast forward a couple years later, and here I am, seven bags of discarded clothing later. You've probably heard of Marie Kondo's decluttering method, detailed in her book, "The Life-Changing Magic of Tidying Up." Kondo's services are said to command a mile-long waiting list in Japan, and have spiked in popularity in the United States. ...
 
Community Management Standards Emerge: My Take on the 2017 State of Community Management
25.05.2017
by Rachel Happe - As all communications become networked, all management will become community management. When I said that five years ago, I got a lot of confused looks. Today, more people than ever understand that community management is a critical digital skill set - for everyone. Organizations are starting to realize: Organizations and their markets are communities All management is community management Everyone is the community manager of their personal network If communities are intentionally managed, they create exponential opportunities This ...
 
The Power Of Building Customer Communities
25.05.2017
Incredibly, in 2017, here's a question many small business owners ask: "We have a website, do we need a social media strategy, too?" The answer is the same as for why you have an email address even though you have a phone. It's not either/or, but rather both/and. Because as outstanding and handy as your website may be, there's one increasingly important capability you need that most websites aren't good at: community building. Once customers find you, returning to that beautiful website of yours will be of decreasing interest to them. It's not that your ...
 
10 Reasons Your Culture is Failing and New Insights on How to Fix It
25.05.2017
by Brian Solis - After studying customer experience, digital transformation and innovation for so many years, I've found that the next big thing in business ®evolution is culture. The other most interesting thing I've learned is that while businesses are readying or investing in change, the definition of meaningful culture is elusive or inconsequential. Yet, company culture is either the number one catalyst or inhibitor to progress. Culture needs a champion. As Peter Drucker once famously said, "Culture eats strategy for breakfast..." Like ...
 
What's the Next Enterprise Model & How to Enable the Digital Transformation?
25.05.2017
The Enterprise Digital SUMMIT / Paris is just around the corner. On June 19 we are happy to welcome a great number of participants and speakers at the UIC-P Espaces Congrès in Paris to discuss the latest insights, ideas and experiences on the "next enterprise model" and how to enable and scale the digital transformation. At the heart of the conference we have again a good number of different case study presentations - from Accor, Zeppelin, Société Générale, Deutsche Bahn, Vinci, Air Liquide and Albea. Each of these presentations have their own story ...
 
Querdenker trifft Kreativität und Veränderung - Interview mit Ilona Libal
24.05.2017
Auf meiner Recherchetour rund um die kreative Unternehmenskultur bin ich Ilona Libal begegnet. Ilona arbeitet im Bereich IT für ein großes deutsches Industrieunternehmen. Sie will eine Arbeitsatmosphäre schaffen, in der Mitarbeiter glücklich sind und ihr Potenzial entfalten können - und das nicht nur in ihrem direkten Umfeld, sondern unternehmensweit. Und ihr erster Schritt war, die richtigen Menschen zusammenzubringen. Die Methode, die sie für dieses Anliegen gefunden hat, nennt sich Working Out Loud von John Stepper. Das Thema hat mich neugierig gemacht. ...
 
4 tips to get the most out of your enterprise social network
24.05.2017
If implemented and maintained effectively, the value of an enterprise social network can be huge for a global organisation. It provides new ways to communicate, collaborate and bring people from disparate parts of the business together. It can be a great replacement to static collaboration sites on SharePoint and also provide a chance for employees to have their say. However, businesses face a challenge when introducing these tools as it's difficult to ensure adoption and change behaviours within a business culture. From our experience of integrating ...
 
Examining Internal Social Media from an Integrated Marketing Communication Perspective
24.05.2017
Internal social media (ISM), also referred to as enterprise social media, serve as critical communication channels for employees to share information and build internal relationships across organizational departments and geographical locations (Madsen & Verhoeven, 2016). Drawing upon previous research on social media and enterprise social media, Madsen (2017) defined internal social media (ISM) as "a user-friendly and visible web-based communication arena" in which employees can communicate to make sense of their organizational life (p. 3). The visibility ...
 
Community Management: A Catalyst for Your Social Business Strategy
24.05.2017
Community management is not often seen as a critical element for your social business strategy. Some organizations may recognize the importance of community management to adoption and consider it at some later point in their planning efforts or, more commonly, after the technology has been chosen or even implemented. Not all the activity that is happening on your enterprise social network or social intranet is necessarily happening in a community. Posts, comments, contributing to a knowledgebase, or co-authoring meeting minutes are all signs of a healthy ...
 
Expertise Locators and Ask the Expert
24.05.2017
by Stan Garfield - Expertise locators and ask the expert: systems for finding experts on particular subjects, allowing individuals to enter details about what they know and can do, and others to search for all people having desired skills, experience, or knowledge; and systems for asking questions of experts and getting the answers Expertise locators are also referred to as: Employee Profile Expert Finder Expertise Location Expertise Locator System (ELS) People Directory People Finder People Network Personal Profile Skills Database Skills Inventory Skills ...
 
Why it is so hard for organizations to come up with a compelling change strategy
24.05.2017
I just stumbled across this Dilbert comic and was reminded of a framework that could give a hint why this comic is so often trough. It combines team dynamics with the complexity of business challenges. Leadership teams who cannot come up with a compelling change strategy might not have the needed capacity as a team. A change strategy is in most cases not just a complicated puzzle which has to be solved, pushed through by town-hall communications or reached by tweaking some of the existing processes. Sharing uncertainty is not (yet) considered as heroic ...
 
The Future of Work for People 50+ Will Surprise You
24.05.2017
15 jaw-dropping predictions for 5 years, 10 years and way into the future. "Genius clubs" to channel older workers' talents. Mandatory retirement -- at 80. A "dynamic" work/life path, instead of today's linear path. The end of the expectation of rising pay as you age. Volunteering: the new status symbol. Unions for older workers. These are some of the fascinating forecasts I've just heard regarding the future of work for Americans over 50. These predictions I just received from experts, which I'll elaborate on shortly, are part of Next Avenue's month-long ...
 
5 Benefits of Social Networks at Work
23.05.2017
The use of internal social networks within your organization has the potential to make a huge difference within your organization. They provide a way for employees to interact and develop as well as give leadership insight into who their employees are and what makes them tick. By interacting with their employees and paying attention to the employees' interactions, leadership can use the information provided by their social network to improve employee experience as well as customer experience and benefit their company as a whole. Because social networks ...
 
Why FOA Won the Danish Intranet Prize
23.05.2017
by Steve Bynghall - Employees are the ultimate judges of intranet or digital workplace success. You can have amazing design, innovative features and cutting-edge content, but if your users aren't engaged or adoption is very low, your intranet isn't really a success. Satisfied Users, The Best Sign of Intranet Success About FOA NET A Focus on Ease of Use A Focus on Relevance Fostering Connections A Plan for Sustained Change Management It's All About Providing Value [...] ...
 
The Intimacy of Working Out Loud
23.05.2017
by Simon Terry - "Most stories get told out loud because the storyteller hopes that the telling of the story can transform a nameless event into a familiar or intimate one." - John Berger Work can be demanding and alienating. Isolated into performance units in a mechanical process of production the individual can feel disconnected from peers. Worse peers may be structured as competitors, if not in performance terms, as competitors for scarce resources and attention. As John Berger highlights in his book Confabulations the power of storytelling is to ...
 
The State of Community Management 2017
23.05.2017
The SOCM 2017 provides a snapshot of the progress and changes in community management, based on research of more than 300 communities from organizations large and small, which span a range of use cases, sectors, and industries. In this eighth year of research, we were able to produce more relevant data about the three elements of community management that drive success - community strategy, operations, and tactics, than ever before. The three key findings from the SOCM 2017 are: Strategy: Quality of engagement matters more than quantity as communities ...
 
Avoiding The Biggest Community Problem Because It's 'Hard'
23.05.2017
Speaking to a community manager last week, she mentioned her biggest problem was proving the value. Her boss wanted to know what impact engagement had upon customer retention but she didn't have the numbers. A snippet from the conversation: "What have you tried so far?" "Nothing, it's not possible" Nothing...it's your biggest problem and you've done nothing to solve it? You haven't spoken to anyone in the field about how they linked engagement to retention? You haven't tried the formulas in any of the existing ROI resources? You haven't spoken to any ...
 
7 essential facets for enterprise knowledge sharing
23.05.2017
by Harold Jarche - Most large organizations today have some suite of social tools to share information and knowledge. But how do they know if they have the optimum tools for their context? Too often the tools are selected and then the workers are left to figure out how to use them. Based on work with several clients over the past few years, I have identified seven essential facets for enterprise social networks. The objective of these networks should be to help to capture knowledge, encourage sharing, and enable action. This is the business value proposition ...
 
Overcoming Obstacles to Critical Thinking
23.05.2017
The ability to think critically will benefit students throughout their lives. Here are a few tips on how to get started teaching it. The ability to think critically is one skill separating innovators from followers. It combats the power of advertisers, unmasks the unscrupulous and pretentious, and exposes unsupported arguments. Students enjoy learning the skill because they immediately see how it gives them more control. Yet critical thinking is simple: It is merely the ability to understand why things are they way they are and to understand the potential ...
 
HR Innovation Day 2017: Go digital & Work Out Loud - HR braucht ein neues digitales Mindset
22.05.2017
"Durch die Digitalisierung braucht HR ein neues Mindset!" - Mit diesen Worten beendete Henrik Zaborowski die letzte Keynote des HR Innovation Day 2017. Dem Voraus gingen zahlreiche spannende Vorträge und Sessions von People Analytics über sprechende Bewerbungsfotos bis hin zum Einsatz von Bots, Algorithmen und Artificial Intelligence in der HR-Arbeit. Alles in allem zementierte der von Peter M. Wald und seinem Team von der HTWK Leipzig hervorragend organisierte HR Innovation Day das Bild, dass HR einen kräftigen Schritt in Richtung Digitaler Transformation ...
 
5 Reasons Why You Should Consider An Interactive Intranet
22.05.2017
A New Day in Corporate Collaboration Is Dawning Economists, researchers, and journalists are now making the connection between an organization's collaboration environment and its ability to innovate. They're also seeing its impact on its overall financial performance. And what, you may ask, is at the center of an organization's ability to collaborate in the digital age? Their intranet. Today's intranet - aka the interactive intranet - is much more than a static tool or information repository It's a powerful portal to knowledge and a gateway to collaboration. ...
 
The Persuasive Power of the Digital Nudge
22.05.2017
If you want to change employees' behavior, give them a nudge. If you want that change to spread quickly, go digital. Nudges are a key tenet of behavioral economics, a field that combines psychology and economics to understand and direct the process by which people make decisions. Deployed appropriately, nudges can steer people to make better choices. Digital technologies boost nudges' scale and speed, making them a valuable tool for change management in organizations of any size. Today's fast-paced changes in the workplace and in the nature of work--trends ...
 
Stowe Boyd: Embrace Today's Work App Fragmentation
22.05.2017
Analyst and futurist Stowe Boyd examines the tools we use to work today while also exploring how the very nature of work itself may shift in the years ahead. He's been watching the enterprise collaboration space for over 15 years, charting the rise and fall in adoption of waves of software. For Boyd, 2017 is when work chat software like Slack starts to become a dominant technology. As curator and editor-in-chief at Work Futures, a global council of work futurists, he identifies the forces at play in redefining work. We Shouldn't Think About a Single ...
 
Working Out Loud Success through the lens of Yammer Analytics
22.05.2017
I confess. I was selfish. I was only thinking of myself. When I suggested that we introduce Working Out Loud at my workplace, yes...I was thinking about how my colleagues could achieve meaningful goals, and how they could improve their career or personal life, but those were not my only concerns. Mostly, I was thinking about how Working Out Loud could help our Yammer networks. Our staff has been using Yammer for almost three years to communicate and collaborate internally in a home network, and with members of our organization in an external network. ...
 
Starters And Finishers
22.05.2017
It's far more fun to make the big announcement and get a lot of attention than it is to sustain interest and overcome hurdles along the way. This makes big announcements pretty much worthless. It also makes really pushing ahead with the task long after the attention has shifted elsewhere incredibly valuable. People lose interest even in the very biggest projects. Most people give up when they hit the dip. Just in the past year, I've seen people give up on wikis, events, slack channels, video series, weekly AMAs and potentially game-changing projects ...
 
Meetings that work (and don't) in Slack
22.05.2017
How to spend more time working, less in meetings. Meetings are great. Or they're terrible. Either way they are a vital part of every organization, in some way. But meetings take time and coordination, and are famous for inefficiency. They require physical travel to a designated room, you have to remember call-in codes, and you have to navigate any necessary A/V equipment. Then there are meetings that lack an agenda, are poorly run, or use precious time just to schedule. Some meetings almost always work best in person or over video -- department- or organization-wide ...
 
Social media is dead. Long live community.
22.05.2017
Early champions of social media find ourselves in a tricky spot. As long time advocates of the positive power of social technology, we reflexively spring to defence when someone scapegoats' social media for the woes of the world. But the truth is, social media is doing damage, and it's not solving the problems we hoped it might. Facebook may wind up being the biggest mistake we ever made. So it's time to get real. Social media for businesses is typically used as a broadcast tool. There's a reason they're called channels. Even if those businesses are ...
 
When Your Intranet is Too Successful
19.05.2017
On almost every intranet project I've worked on over the past 20 years, a top concern of the intranet team is: "How can I get people to use it?" Countless intranets languish in the corner, irrelevant, underused or forgotten. But over the past year, I've started to hear ripples of a new problem: intranets that are used too much. At the IntraTeam Event in Copenhagen, I listened to David Kennedy speak about the launch of Workplace by Facebook to Save the Children's 8000 global staff. In the first 3 days, employees created 762 groups. 762! I was impressed. ...
 
Enterprise Collaboration Platforms and the Elephants in the Room
19.05.2017
In the wake of Jive's $462 million acquisition, the spotlight is once again shining on the steadily expanding enterprise collaboration space. Enterprise collaboration tools have been subsumed under the broader digital workplace umbrella, in many cases moving from standalone solutions to being baked into existing tools. But as the world's workforce increasingly turns towards telecommuting, mobile working and cross-departmental initiatives, these tools continue to play an integral role in encouraging collaboration and communication. But even as big players ...
 
Always Be Evangelizing
19.05.2017
A reminder from Phoebe this week; always be evangelizing. Gaining internal support doesn't mean you'll keep internal support. Getting the new staff hire or platform you wanted isn't an indefinite pass to everlasting support from your organization. Resources are limited and you're not the only department lobbying for more. If you slow down while you're ahead, others will soon catch up. You've got to work hard at this every single day. This means you need to bring a ferocious, infectious, passion for community to every meeting. It means you need to bring ...
 
The Operating Model for the Digitally Transformed Enterprise
19.05.2017
Effective workplace communication is more than just a topic for an HR memo -- it's the foundation for innovation, collaboration, and all around forward motion for companies in this digital age. Often, organizations embrace social collaboration tools internally as stakeholders work to create a culture ripe for digital transformation success. All that social collaboration is great -- necessary, even -- but without leveraging the capabilities employees need to perform their work instead of just talking about it, it's simply not enough. Let's examine what ...
 
A roadmap for a digital transformation
19.05.2017
No insurance company has yet completed a digital transformation -- one that fully harnesses the power of digital technology to rethink every aspect of the organization. But a number of carriers are making remarkable progress, indicating the direction others should take. The future of insurance will be digital. That much is certain. The industry might have been slow to feel digital technology's impact, protected by regulation, the size of companies' in-force portfolios, and customers' tendency to stay put with their insurers. But the pressure is mounting. ...
 
Deloitte: Adapt Workplace Learning to the Speed of Business
19.05.2017
Seventy-four percent of organizations surveyed focus primarily on traditional learning methods that can fall short of empowering employees to acquire skills to keep pace with change and improve the work itself. New Deloitte research shows that organizations should adapt workplace learning to the speed of business as the pace of change accelerates and learning becomes more urgent, experiential and converges with work to support better business outcomes. Summarized in a WhatWorks® Brief, the research findings appear in "High-Impact Learning Organization: ...
 
Three Meaningful Strategies for Managing Rapid Change
19.05.2017
Faced with a need to adapt to a changing business environment, many companies opt for quick fixes that ultimately fail. But there are better options. advertisement Bray Rapid Change The last decade has shown that global, social, and marketplace shifts triggered by advances in technology and digital data -- are rapidly transforming the nature of work and how existing organizations in both the private and public sector can best adapt to global change. This explains the popularity of startups, which unlike existing organizations, lack legacy processes or ...
 
Gallup: Wie Führungskräfte ihre Mitarbeiter zur inneren Kündigung treiben
18.05.2017
von Gunnar Sohn - Kommunikation in Unternehmen besteht oft nur noch aus positiven Phrasen. Wenn Mitarbeiter dann zynisch werden, ist es meistens schon zu spät. Das gilt auch für viele Social Media-Berater: Sie predigen Wasser und saufen Wein. Sie sind im Ego-Shooter-Modus unterwegs und pflegen die Clickbaiting-Kunst. Die selbsternannten Gurus propagieren eine Kultur des Teilens und sind selbst mehr als geizig beim Verschenken von Aufmerksamkeit und Link-Autorität. Sie fordern Dialogbereitschaft, turnen aber nur im Sender-Modus durchs Netz. Nur die Maschine ...
 
The 6 Stages of Digital Workplace Maturity
18.05.2017
How do you define digital workplace success? To me, a successful digital workplace is one that helps us get jobs done. The idea of the digital workplace emerged from the content-centric world of intranets, as people began to recognize there was more to work than intranet content alone. The expansion of intranet to digital workplace has largely been driven by an acknowledgement of people-to-people connections and the collaboration that these connections facilitate. In fact, some have argued that content alone generates no business value unless put into ...
 
Brad Grissom: Intranets Provide the Hub for Employees to Make Connections
18.05.2017
Brad Grissom's career path exemplifies how the separate skillsets of business and IT can meld harmoniously together. His background in business continuity and disaster recovery planning has proved very helpful in his current role as senior manager of communication and collaboration solutions at Southwest Airlines. "In a way, I was studying my customers for years," he said, albeit with a different set of objectives but using the same skills such as building business cases and creative problem solving. Set Smaller Boundaries to Realize Digital Workplace ...
 
14 Hacks to Reverse Employee Community Engagement Decline
18.05.2017
Does your company have an employee community or enterprise social network that is seeing a decline in engagement? Engagement decline is a serious problem that community managers have the power to address (or prevent if your community isn't yet introduced!). Whether your engagement decline happens in the first two weeks or the first 100 days, it's an early warning signal that you have more work to do to make the community indispensable for employees. Why does your community engagement drop? There are many factors: the excitement of the new community has ...
 
Loyal employees are worth MUCH MORE than their weight in gold
18.05.2017
Oleg, I am very disturbed by a conversation between 2 managers at the airport I just heard. Went like this - "John, I am so depressed. We have to make cuts, and I feel so bad because I am loyal to my people." John replied "Do not be. There is no more loyalty of employees to companies any more". Oleg, can you please write one of your blogs as a response to John ?" John, I hope you are reading this blog. Loyalty is something you earn. You earn loyalty not by telling your people how great you are, not by your profit reports, and NOT by your mission statements. ...
 
'Working out loud': Live auf Lernreise
17.05.2017
Harald Schirmer arbeitet bei Continental im Bereich digitale Transformation und Change. Er wagt ein Experiment: Working out loud live. Was? Markt&Technik hat Harald Schirmer über Twitter interviewt. Was ist WOL - Working out loud? Gemeinsam mit 3-4 Anderen gehst Du auf eine Lernreise und versuchst dabei ein persönliches Ziel zu erreichen. Das Ganze dauert 12 Wochen (um echte Verhaltensänderung zu bewirken) für je eine Stunde entlang einem von John Stepper entworfenem Kurrikulum (genannt Circles). Das Ganze basiert auf Dale Carnegie und wurde um die ...
 
Trends May Come and Go, But Social Collaboration Is Here to Stay
17.05.2017
by Christian Buckley - When enterprise social collaboration technologies started hitting the mainstream five or six years ago, some argued social was just a fad -- real business was done through more structured collaboration platforms. I predicted at the time that social collaboration would become as ubiquitous as email within the enterprise, a prediction which looks to be coming true today. Almost every enterprise application -- from customer resource management (CRM) to enterprise resource planning (ERP) systems, from enterprise content management ...
 
Working Out Loud: It's not who you know. It's who you don't.
17.05.2017
by Simon Terry - Working out loud is a way to discover new network connections and new capabilities in your existing network. The value of working out loud is in who and what you don't know. Collaboration is straightforward if you know someone and know that they have the ability to help. You have to get over the inconvenience of asking for help. You might have to negotiate a little to win their support. Either way, it is a straight line from need to outcome. When you don't know who can help, finding a partner for collaborative work or learning is less ...
 
WOLWeek Resources
17.05.2017
This resource list is only a fraction of the public resources that are available to help you and your organization make the most of Working Out Loud Week. They are arranged in two sections: - Section 1: Resources devoted to running WOLWeek in your organization - Section 2: A few highlights of Working Out Loud resources. You will find many more if you search #wol, #workingoutloud and #wolweek Section 1: WOLWeeek Resources How to Run Your Own WOLWeek Seven Days of Working Out Loud The Community Manager Guide to WOLWeek The Employee Guides to WOLWeek WOLWeek ...
 
The flipside of "The Power of Networks"
17.05.2017
"The power of networks" It is a phrase coined by many and often used to get people transform the way they work. I am sure you have heard this before: Don't ask questions to the few in an email - ask questions to the many in an network. Why are people 'preaching' this? One of the key arguments is that the time spend on waiting for the answer decreases and you reach people you never knew before through which the diversity of answers increases. First we had email and now we have enterprise social networks that give us the means to reach more ...
 
Threaded Discussions and Enterprise Social Networks (ESNs)
17.05.2017
by Stan Garfield - Threaded discussions: tools for carrying on discussions among subscribers on a specific subject, including online and email posts and replies, searchable archives, and discussions grouped by threads to show the complete history on each topic Threaded discussions (previously known as bulletin boards, listservs, newsgroups, message boards, discussion boards, online discussions, and forums), have now become the core functionality of enterprise social networks (ESNs). An enterprise social network (previously called a microblog) is an internal, ...
 
Overcome Resistance to Change with Two Conversations
17.05.2017
Across industries and sectors, the track record for organizational change is bleak. Research finds that anywhere from 50%-75% of change efforts fail. And for those that do succeed, many don't achieve the goals of the original vision. Why is change so hard? Usually, figuring out the right answer is not the challenge, whether it's a new strategy, more-efficient processes or systems, or a new structure that better meets the needs of a growing company. The biggest hurdle to effective organizational change is people. A core part of your job as a leader is ...
 
Assessment: Do You Know How Bureaucratic Your Organization Is?
17.05.2017
By our estimates, an excess of bureaucracy costs the U.S. economy more than $3 trillion in lost economic output per year. When you look at all 32 countries in the OECD, the cost of excess bureaucracy rises to nearly $9 trillion. Yet while the incentives for dismantling bureaucracy are substantial, so are the hurdles. Bureaucracy is ubiquitous, familiar, and deeply entrenched. For most managers, bureaucracy is not merely the "safe" choice; it's the only choice. They're likely to see radically flat organizations like Haier, Valve, and Morning Star as weird ...
 
Agile und Working out Loud -- Methoden finden sich
16.05.2017
von Sebastian Thielke - Eine neue Arbeitsumgebung ist auch immer eine neue Erfahrungswelt. Dennoch existiert diese Arbeitswelt nicht als das Neue da draußen, sondern ist die Vermischung von dem, was man mitbringt und dem was man vorfindet. Mit dem Beginn eines neuen Projekts, dem Antritt bei einem neuen Kunden oder der grundlegende Umbau einer Organisation hat man immer die Schnittmenge der eigenen Erfahrungen und die Möglichkeiten des Neuen vor einem. Vielfach fehlt jedoch die Projektion der eigenen Erfahrungen über die neuen Ansätze und vielfach beschäftigt ...
 
The Rise and Fall of Work Media
16.05.2017
by Stowe Boyd - Users are migrating away from web 2.0-era social tools, and quickly. I started using the term social tools in 1999 -- 'tools intended to shape culture' and not just speed up communication or increase productivity -- as an effort to make a distinction between the diffuse term collaboration that had grown up from the pre-internet groupware and workflow markets. Today, the term collaboration has been used for so long, in so many contexts, and to describe so many activities that it's been totally drained of emotive force and declarative focus. ...
 
How Best to Collaborate
16.05.2017
Collaboration drives so much in a workplace. Collaborative teams have a deeper sense of trust, are more willing to take risks, and are supportive of each other more consistently. It's a powerful trait to infuse into any work team. How best to collaborate depends on many factors: the teams, the work, the need and the project. Yet there are common traits every effective collaborative workplace shows. Business Strategy and Types of Collaborations In a recent book, Heidi K. Gardner, a distinguished fellow at Harvard Law School, describes "smart collaborations" ...
 
Social Mindset: A Key to Engaging People
16.05.2017
It is more than obvious now that the way people feel about their workplace has direct material impact on performance of the business. This simple equation gets even more complex when we think of forces that are fundamentally changing how we work. Our workplace conversations today are dominated by topics like increasing globalization, economic uncertainties, automation, disruptive innovations, social technologies, generational shifts, mobility, people analytics, gig economy and such. Newer generations at workplace demand different experiences and therefore, ...
 
The secret to delighting customers: Putting employees first
16.05.2017
The main hurdle in customer experience is translating boardroom vision into action at the front line. Empowered employees are the key. Once upon a time, a little girl visited a Disney theme park. Sadly, while there, she dropped her favorite doll over a fence and into a mud puddle. When members of the park staff retrieved the doll, it was a mess. So they made it a new outfit, gave it a bath and a new hairdo, and even took photos of it with other Disney dolls before reuniting it with the owner that evening. "Pure magic" was the way the girl's mother described ...
 
Above My Pay Grade
16.05.2017
It's painful to admit that I have used this phrase one to many times lately, along with the phrase "shut up and color." Two things that pretty much go against everything I have been trying to do the past few years by working out loud, practicing personal knowledge mastery, building my social leadership skills and trying to model the behaviors that enable change. As I was cleaning out my Evernote "inbox" of saved for later articles - this quote from Simon Terry stared me right in the face: Every time I hear the phrase "above my pay grade" I cringe. It ...
 
We Don't Ask Very Good Questions, Do We?
16.05.2017
Several years ago I was working with the technology team supporting a very large player in the consumer packaged goods industry. This group was focused internally on how they might pursue collaborative innovation in order to serve their brand clients with more compelling insights. Our engagement was at the time when companies began taking big data seriously. The group consisted of smart, experienced people. Yet, as sometimes happens, they struggled with why they were there. What might they accomplish together? At one point, the leader of the group -- ...
 
12 Schritte zur Zusammenarbeit ... und schon klappt das mit der Kollegin und dem Kollegen
15.05.2017
von Stefan Pfeiffer - Es ist eine Grafik, die sich auf IBM Connections - das führende Enterprise Social Network oder Social Collaboration-Software der IBM - bezieht. Die Empfehlungen, was man aber tun kann und sollte, um "social" zusammenzuarbeiten gelten aber aus meiner Sicht generell: Sein Netzwerk aufbauen. Seine Fähigkeiten im Profil "bewerben" Seinen Status aktualisieren. An was arbeitet man, was für andere Kollegen interessant sein könnte, Lesezeichen zu Webseiten und Beiträgen anlegen, die auch für andere interessant sein könnten. Mein Lieblingsschritt: ...
 
When It Comes to Digital Transformation, Change Agents Matter Most
15.05.2017
by Dion Hinchcliffe - What is the most important factor in realizing technology change today? Is it having the right technology or tools? Perhaps leadership support, as that is cited by so many (including myself) as a top success factor. Maybe it's the right strategy, or roadmap? However, when it comes to what actually matters most, I have found that it's really none of these things, though they're all important along the way, but not absolutely vital to success. Instead, the single most important element in driving successful digital transformation, ...
 
How to Decide When It's Time to Chat, Call or Do Video
15.05.2017
Media theorist Marshall McLuhan famously said, "The medium is the message." Could there ever be a time when this observation was more on point? All modes of communication have their strengths and weaknesses, and how and when you choose to use chat, voice or video can make or break the effectiveness of your message delivery. For example, an email knows no physical boundaries and can be shot off to a recipient on the other side of the world in an instant, but how many times have you pushed "send," only to realize what you said was inaccurate, confusing, ...
 
Empowerment in the Workplace: Enable Your Employees
15.05.2017
What does it mean to enable your employees? How does enabling your employees help them perform better and integrate them into the company mission more effectively? Empowerment is based on the idea that providing employees with the resources, authority, opportunity and motivation to do their work, as well as holding them accountable for their actions, will make employees happier and more proficient. In other words, allowing employees to take leadership of their roles results in high impact and positive long-term effects for the company and individuals. ...
 
Learning's Role in Innovation
15.05.2017
Practices like working out loud, developing community, experimenting and tolerating failure are the path to learning. The world has changed. Organizations are facing increasing disruptions, more information is available, and new technologies are making it easier and faster to compete. The ability to plan, prepare and execute is no longer sufficient. Agility and the ability to adapt is imperative. Going forward, optimal execution is only the cost of entry and continual innovation will be the only sustainable differentiator. This puts a huge emphasis on ...
 
Management Potential
15.05.2017
Keep it simple. Stay humble. Let the leadership opportunities, and management especially, come organically... naturally. Most of us (and I really do mean most) have no right and no business being managers. We have no right and no business being leaders, at scale. Most of us can barely put two socks of the same color on in the morning; and then we head to the office and are expected (and expect of ourselves) that we're going to be able to deftly lead other people's lives. I find that deeply ironic and disturbing. It's taken years for me to reverse course ...
 
Letting go - embracing imperfection
15.05.2017
Have you ever written an email that was received by someone in a way you did not intend? I'd wager that scenario only had to play out a couple of times before you modified your behavior, reading and re-reading your messaging to ensure it conveyed the message you intended. People seem to have carried this habit across to other forms of digital communications like blog posts and enterprise social networks. If you are a senior leader within your organization then you might even have someone else, perhaps from the internal communications department, ...
 
Wie dir ein Social Intranet hilft, dein Unternehmen agiler zu machen
12.05.2017
von Oliver Chaudhuri - In der digitalen Transformation gilt sie mittlerweile als Handlungsmaxime für viele Unternehmen: Agilität. Ob im Projektmanagement, im Design Thinking oder auch in der Mitarbeiterführung. Aber was haben Unternehmen davon? Erfolgsfaktor Agilität - warum eigentlich nicht? Agilität ist als strategisches und organisatorisches Prinzip zunehmend nicht mehr wegzudenken. Als Bausteine und Charakteristika gelten unter anderem: kundenorientierte Organisationsstrukturen teambasierte Abläufe iterative Prozesse Transparenz und Einfachheit kurzfristige ...
 
Feedback = Engagement
12.05.2017
by Harald Schirmer - One power of social media is in the ease of sharing feedback in many forms. We still see many people struggling with a simple "Thank You" - which (quite some time ago) I gathered my experience and made a personal, practical feedback recommendation guide. The "features" needed for this are extremely simple to operate and are available on any! social platform. Maybe that is also helpful for you: So, how to give Feedback in (Enterprise) Social Media? ... by showing appreciation, asking questions also critical feedback is great or saying ...
 
HR Needs Collaboration More Than Ever
12.05.2017
At the core of every great organization is one important asset -- people. More than any other resource a company holds, it is the talent, passion, and diversity of a company that dictates whether the organization achieves greatness or finds itself stuck in mediocrity. To find the best talent, companies need to be savvier, faster, and more connected than ever before. Even though there may still be a pool of people seeking work, the best candidates rarely job hunt anymore. When you are great at what you do, the best opportunities usually find you. To compete ...
 
Cognitive engines, collaboration, and the intelligent workplace
12.05.2017
by Gloria Lombardi - We should not feel intimidated by the rise of the machines, says Ed Brill, Vice President, Offering Management and Design, at IBM Collaboration Solutions. In this interview, he tells MARGINALIA how cognitive computing has already created many advantages inside and outside of IBM. He also shares some recent and upcoming offerings - such as 'Orient Me' and 'Watson Workspace'. IBM is building on the future of work through innovation and machine learning. "We need to understand what we do not know, and where we can ...
 
4 Strategies to Boost Agility & Build an Organization of the Future
12.05.2017
The Key to a Sustainable High-Performance Work Culture? Agility. Everywhere you look, people are on their mobile phones. We have grown almost inseparable from these devices that fit right into our pockets and give us access to pretty much any information in a few seconds. Yet, the first mobile phone call was made only 40 years ago, and the very first iPhone was released in 2007, only ten years ago. People have taken the changes in stride, and now we have a new generation of people who can't remember a time without digital cell phones. History shows that ...
 
Der digitalen Ernüchterung entkommen: Unternehmen müssen ihre "digitale Schere" schließen
11.05.2017
von Lutz Hirsch - Dem großen Digitalisierungshype folgt die Ernüchterung. Ob Versicherungs-, Banken- oder Automobilbranche: In der Realität ist die Digitalisierung in vielen Unternehmen noch längst nicht umgesetzt. Laut Bitkom fehlt sogar etwa der Hälfte der deutschen Unternehmen eine Digitalstrategie. Dabei entscheidet diese nicht nur maßgeblich darüber, welche Unternehmen auch zukünftig noch am Markt agieren werden. Sie muss auch ganzheitlich gedacht werden. Konkret heißt das: Mobile Websites, Apps oder Social-Media-Plattformen, um schnell mit Kunden ...
 
Chatbots - des Kommunikators kleine Helferlein
11.05.2017
von Philipp Schindera - Das Interesse war riesengroß, die Leute haben auf dem Boden gesessen, der Raum musste wegen Überfüllung geschlossen werden - anscheinend haben wir einen Nerv getroffen. Deswegen und auch wegen der lebendigen Diskussion und der vielen Fragen im Anschluss hab ich mich entschlossen, das Ganze nochmal in einem Blogpost zusammenzufassen. Danke auf jeden Fall auch von dieser Stelle nochmal an alle Teilnehmer: Das waren viele, wichtige Impulse, die ich mitgenommen habe. Aber der Reihe nach: Wir arbeiten für die Unternehmenskommunikation ...
 
Benefits of Internal Collaboration
11.05.2017
by Michelle Ockers - Earlier this week I was interview by HR Daily in advance of my presentation at the Workplace Learning Congress (8-9 June 2017 in Sydney) on Advocating Working Out Loud in your Organisation. The interview discussed the benefits of internal collaboration. Full text of the HR Daily article is posted below. Please contact me via LinkedIn or Twitter if you would like to discuss how to build collective capability in your organisation through knowledge sharing and collaboration. Benefits of internal collaboration too great to ignore Too ...
 
Future of work: what to expect?
11.05.2017
Is the digital world that is progressively being rolled out in front of our eyes instilling in us new ways of thinking about work? With new paradigms to deal with new issues, but a single basic challenge: to ensure that work becomes a source of freedom for all? Now more than ever, the technological advances being made are prompting us to take a fresh look at the way we structure our organisations and the way we think about work. We need to ensure that our ways of working are able to bring about a new cohesion, give us a new sense of communality. We need ...
 
True Leaders Believe Dissent Is an Obligation
11.05.2017
These are head-spinning times for those of us who think about the best ways to lead and the most effective ways to compete. What defines acceptable personal behavior (let alone behavior worth emulating) among public officials? Why would executives at so many iconic organizations -- Volkswagen, Wells Fargo, FIFA -- tolerate behavior so egregious that it threatens the very future of their organizations? How should innovators with a fierce sense of ambition handle the criticisms and objections that inevitably come their way and make sure that confidence ...
 
Social Learning statt Silodenken in deutschen Konzernen - und alle so "Yeah": Miteinander, voneinander, unternehmensübergreifend und selbstorganisiert
10.05.2017
von Sabine Kluge - Mitarbeitertraining, organisationales Lernen, Personalentwicklung: Noch vor einigen Jahren haben wir uns gefragt, wie machen das die anderen? Welchen Stellenwert hat das Lernen in anderen Unternehmen? Ist es "noch" Incentive oder "schon" ernst genommener und aufrichtiger Bestandteil der Unternehmens-Weiterentwicklung? Dürfen alle mitmachen, oder nur die Führungskräfte? Wer entscheidet darüber, wie wird entschieden und welche Themen werden vermittelt? Wie funktioniert die Mitarbeiter-Akademie beispielsweise von Audi? Wie ist das organisationale ...
 
10 Keys To Achieve Collaboration Success! #CollaborationHacks
10.05.2017
by Brian Fanzo - Collaboration is nothing new and most organizations today understand the importance of teamwork and departments and business partners working together to reach mutual goals. More and more often the adoption of collaboration tools and strategies is driven by the fact that millennials now make up over 50% of the current workforce and are traditionally the biggest champions of collaborative work environments. Although collaboration is seen as an essential element within today's business culture many companies still lack the key components ...
 
The Essential Ingredient is Trust
10.05.2017
by Simon Terry - When we think about our organisations we often fail to notice the essential role of trust. Trust enables or disables our work, structures, or processes. As we move more into the future of the network economy we need to make trust explicit again. What We Don't See We forget about trust because the process of trust is second nature to us. Trust is deeply engrained in the way we manage relationships, transactions and exchanges. This role of trust makes it critical to the way we organise our work, the way we exchange information and the ...
 
The New Era Of Mass Collaboration
10.05.2017
In 1991, Linus Torvalds released the Linux kernel on the Internet and invited anyone who wanted to download, use and modify it. In an amazingly short amount of time, a community built up around Torvalds' initial code and their contributions transformed it into an operating system that rivaled those of even corporate giants like Microsoft. Even now, it seems somewhat of an unlikely story that such a fledgling effort could make such a transformational impact. Yet today, open communities have become so pervasive that the term "proprietary," to a large extent, ...
 
Strengthening Employee Engagement In The Digital Era
10.05.2017
Employees are disengaged at work, and organizations have been exploring how social and digital technologies can address this problem. But Altimeter found that only 41% of organizations believe they take a strategic approach to employee engagement, while only 43% believe they have an organizational culture of trust and empowerment. Our research found that leading organizations with strong digital employee engagement take a page out of marketing's deep expertise around digital customer engagement and apply it inside the organization by injecting marketing ...
 
How to Get Experts to Work Together Effectively
10.05.2017
How should teams of experts working on knowledge-intensive projects be structured? Should they be hierarchical? Or will flexible, self-organized groups perform better? Teams often struggle with how to get the most value from the members' expertise, to minimize conflict, to integrate their diverse expertise, and to leverage it during all phases of a project. The traditional approach is to put the person with the most experience and expertise in charge -- for example, a head coach or a chief programmer. The assumption is that this person has the expertise ...
 
The End of Corporate Culture as We Know It
10.05.2017
In the age of networked enterprise, strong cultures may turn from assets to liabilities. We are evolving toward the age of networked enterprise, in which the traditional hierarchies of the corporation will be supplanted by self-organizing systems collaborating on digital platforms. It will be the era of entrepreneurship, distributed leadership, and the continual reorganization of people and resources. It will be the time of disintermediation both within and between organizations. Layers of management will fall; the need for centralized systems and trusted ...
 
Open Work: Using Social Software To Make Our Work Visible Again
09.05.2017
by Dion Hinchcliffe - One of the interesting side effects of the pervasiveness of technology today is that work in general is becoming so digital that it sometimes completely disappears from sight. By this I mean it's trapped within our e-mail systems, IT systems, Web applications, SaaS, cloud services, document management tools, and so on. Thus the hard work we put into creating knowledge often isn't as collaborative, sharable, or discoverable as it should be. This is one of the central aspects of social media that has made it so prevalent ...
 
Defining Enterprise 2.0
09.05.2017
by Andrew McAfee - More and more often these days I get asked, "Does [offering X] from [vendor Y] qualify as an Enterprise 2.0 product?" Established vendors of collaboration software are modifying their offerings and repositioning them as social software platforms that have all the features and functions necessary to support the new modes of interacting and getting work done. Smaller companies and startups often say that the established vendors "just don't get it" and that the new features they've incorporated-blogs, wikis, discussion forums, tags, etc.-are ...
 
Getting More Internal Support
09.05.2017
One way is to pull together plenty of facts and hope people are persuaded. Another way is to understand what different departments perceived as valuable and highlight how the community creates that value. Here are a few options: Showing marketing and management teams which questions/discussions get the most visits (use trendlines, not absolute metrics for context) Ensure customer service teams know the most common questions Highlight new popular questions to product teams Show marketing teams terminology members use Gather demographic data on most active ...
 
Repositories and Knowledge Bases
09.05.2017
by Stan Garfield - Repositories: structured lists and databases that allow documents and other files to be stored, searched for, and retrieved A knowledge capture process requires a place to store what is collected. A repository is such a place, designed to be easy to use for storing and retrieving content. It can take the form of a database, a list or document library within a tool such as Microsoft SharePoint, or a collection of files within an intranet site, team space, or portal. When creating a knowledge repository, decide on what type of content ...
 
Knowledge management: persistence pays off in the manufacturing sector
09.05.2017
Enterprise knowledge management initiatives are challenging to initiate and sustain in global manufacturing organizations. Bringing KM principles to the culture of engineers and project management teams spread across the globe can be daunting. Here are two examples of companies that have persevered with enterprise social networking and other innovations as they promote cultural change. A few years ago, a product development group at Lexmark International, a manufacturer of laser printers and imaging products, was designing a new printer. The team had ...
 
The uncertain future of training
09.05.2017
by Harold Jarche - Training courses are artifacts of a time when resources were scarce and connections were few. That time has passed. The roots of training are to get a lot of people to do the same thing competently. The Roman army trained soldiers for battle and many other duties, like building roads. Standard methods were developed. Drill and feedback over time helped to develop competence. But the modern training field exploded after 1945. Large organizations created training departments, now called 'learning & development' or some other variant, ...
 
The meaning of life in a world without work
09.05.2017
As technology renders jobs obsolete, what will keep us busy? Sapiens author Yuval Noah Harari examines 'the useless class' and a new quest for purpose. Most jobs that exist today might disappear within decades. As artificial intelligence outperforms humans in more and more tasks, it will replace humans in more and more jobs. Many new professions are likely to appear: virtual-world designers, for example. But such professions will probably require more creativity and flexibility, and it is unclear whether 40-year-old unemployed taxi drivers or insurance ...
 
Working Out Loud - Macht mit!
08.05.2017
von Harald Schirmer - Wenn es um nachhaltiges Lernen im digitalen Zeitalter geht, kommt man an WOL (Working Out Loud) von John Stepper nicht vorbei. Fast alle DAX30 Unternehmen haben bereits Initiativen diese Lernmethode im Unternehmen zu etablieren. Auf Dale Carnegie basiert das Konzept, bei dem 5 Menschen miteinander auf eine gemeinsame Lernreise zu einem selbst definierten Ziel machen. Als "Fahrzeug" dient dazu ... Social Media, das Internet aber auch natürlich physische Netzwerke. Heute (08. Mai) startet der Corporate Learning MOOCathon 2025 - bis ...
 
How to use internal social networks
08.05.2017
Smart organisations are turning to social media to boost collaboration. People Management explains how to choose the right network for you, and the secrets of a smooth roll-out Whether you're seeking solace or approval, it's second nature these days to ping out a tweet or post a photo on Instagram in the hope of receiving validation or support from strangers on the other side of the globe. But striking up a conversation with Martin from marketing or Sonya from sales when you bump into them in the office kitchen still feels uncomfortable for many employees ...
 
Enterprise 2.0 - 2006 rewind
08.05.2017
Last week, Jive - the enterprise collaboration software company - was finally acquired. This was announced on the at the annual JiveWorld event - which is a little bit like announcing to the family and friends who've come to your 40th birthday party that you've just got married to a total stranger in a Las Vegas chapel and they should totally be happy for the both of you. I do not know much about ESW Capital or the portfolio of software companies that they own but I do know that Jive's plans for the future pretty much consisted of being bought by someone. ...
 
Hiring a community or subject matter expert?
08.05.2017
Should you hire an expert on managing communities and train them in the topic? Or should you hire a subject matter expert and train them to manage the community? Of course, you want both, but that's rare. So here's a simple framework. If the role is directly interacting with members, building relationships, answering questions about the topic, you almost certainly want a subject matter expert. You need someone that can relate well to members, is passionate about the topic, and has existing relationships (hiring from the community tends to work well here). ...
 
5 Ways the Future of Work Is Changing
08.05.2017
Last summer, Adobe researchers surveyed over 2,000 office employees and nine thought leaders on the evolving definition of work. Through this exercise, researches uncovered several interesting insights about the future of work, including the most effective "carrots" used to motivate employees. "Employers may be focusing too much on ping pong tables and free dry cleaning instead of technology that helps their employees feel valued and encouraged," says Jeff Vijungco, vice president of global talent at Adobe. To help them find fulfillment, "employers need ...
 
Defining agile as an organisational capability
08.05.2017
It's not every day I have the luxury to sit down with a cup of coffee to look through the Australian Financial Review. But today I'm glad I did! On AFR's front page, ANZ announced its plans to 'blow up bureaucracy' with agile practices. And I was happy to see the planned approach considers all aspects of agile and how it transforms the way we work, lead and engage with others. This is timely music to my ears as I'm finalising my book and am facilitating workshops on Hacking for Agile Change, where I explain agile as an organisational capability. In these ...
 
The 10 Benefits of Conflict
08.05.2017
Are you conflict allergic? Conflict is avoided by most because it creates an intense amount of uncertainty, discomfort and anxiety. Conflict activates our fight-or-flight self-protection mechanism, causing many of us to feel clammy and adrenalized. Some of us start shaking, voices tend to raise and more-often-than-not things are said out of reaction which are not meant. Feelings get hurt and at times relationships destroyed. It is no wonder many of us want to avoid conflict at all cost. However, the most innovative solutions often arise out of conflict. ...
 
Collaboration Is a Tool, Not an End Goal
05.05.2017
"The objective of this program is to foster more effective collaboration." Sound familiar? Management trots out this common refrain when new technology or even culture programs are rolled out. We need collaboration, there's no denying that. When we collaborate toward a common goal, it's a powerful thing. But collaboration is not an end point. Despite the statements, it's not an objective in its own right. Collaboration is a tool, a means to meet an end goal. It's like getting a whiteboard and assuming it will bring with it our business ...
 
Losing control and other myths about enterprise social networking
05.05.2017
by Rita Zonius - If you're not already using social media or your organisation doesn't value it, taking a leap into enterprise social could feel like jumping out of a plane for the first time. Exciting and terrifying. People's concerns about enterprise social are rarely about learning how to use the technology and are more to do with their comfort levels in working openly and feeling in control of their work. It's one thing to engage routinely with people you know in emails or meetings, but to pose a question or share your views openly for anyone from ...
 
How deep is your company collaboration?
05.05.2017
Companies are making huge invesments in technology and change efforts to break down silos. Yet aside from the a few stars of change, most efforts fail to achieve the full benefit of what was planned (they don't necessarily "fail"). An enterprise social network (or team-based chat tools) tends to be part of the planning. Based on my experience, I think the problem lies in the top down-only nature of most change efforts. They are top-down and target the company as a whole. Take a look at this diagram above. Can you spot how you are trying to change things? ...
 
In Defence of Community Management
05.05.2017
If I told you someone was a "Community Manager" what would you think? Entry level? Young? Someone who messes around on Twitter all day? A worrying trend has been gaining traction in our industry where the role and function of a community manager is becoming increasingly undervalued. And the sad fact is, clients don't respect us because we don't respect each other. The role of a community manager is wide and extremely varied. Apart from having to get to grips with a varied client list on an intimate level to learn what makes the audience tick, we also ...
 
The Information Onion - Simple Information Management Principles Powering Kickass Enterprise Search
05.05.2017
A common misconception among the newcomers to enterprise search is that the search engine itself is the key to unlock superb findability. In reality, effective enterprise search requires having control of your data - or at least knowing what to make findable, and what not to, in order to be in control of the search index. This article provides a set of simple information management principles - with a tasty name - to get your enterprise search setup just right: the Information Onion. Corporate information is a mess ... Let's face it: Corporate information ...
 
Design Thinking Needs To Think Bigger
05.05.2017
Design thinking, as it was conceived 15 years ago, has outlived its usefulness. Enter systems thinking. Design thinking is one of the most important ideas of the 21st century. The methodology's impact on product design, how organizations go about solving problems, and how we live our everyday lives has been profound. And its influence has expanded far beyond business and design circles. Universities, nonprofits, even science labs run design sprints based on design-thinking principles. The most popular course at Stanford is one on how to approach your ...
 
Knowledge-sharing, post-technology
04.05.2017
by Harold Jarche - Your organization just implemented an enterprise collaboration platform. Now what? Most large organizations today have some kind of knowledge-sharing platform. The recent announcement of Jive's purchase shows that this field is consolidating with a few large players dominating. The arrival of Workplace by Facebook may even limit tool choice more. For example, Jive sells for $5 - $16 per seat, while Facebook's Workplace is $1 - $3 per seat, with no lock-in. Facebook Workplace is also free for non-profits and educational staff. Given ...
 
If Only Digital Workplaces Came With a Roadmap
04.05.2017
Every adventure movie has a MacGuffin: that seldom explained item everyone is chasing that drives the plot forward. Often it is a mythical item that has been lost to time. The Indiana Jones movies are full of them, from the Arc of the Covenant to the ultimate MacGuffin, the Holy Grail. In the world of information management, we have our own MacGuffin: the digital workplace. We hear about organizations that have achieved them, but we face challenges when trying to get there ourselves. This is because digital workplaces look different for every organization ...
 
Why your communications are failing to improve collaboration (part 1)
04.05.2017
Despite the best communications campaign, leadership endorsements, strategic alignment and evidence of value, many people still don't join or collaborate on enterprise social networks. Exactly why can be difficult to understand and even more difficult to measure. If they're not responding to invites, they're not going to respond to a survey asking why they didn't join. If they're not seeing the value in joining, they're not going to try it out until they see the evidence - which they won't see, because they haven't joined. It's a vicious circle and for ...
 
Things a good intranet manager does that have nothing to do with news or internal communications
04.05.2017
Most intranets are owned by or heavily influenced by the Internal Communications team. While that isn't necessarily a bad thing, it can mean that the you're disproportionately focused on the sections that matter most to them, such as corporate news. Having the Comms Director as a key stakeholder will mean there is pressure to help them meet their communication objectives by creating more or better looking news features, or freeing up space for corporate communications and news on the homepage. Well, don't fall into that trap. Bad news features on a great ...
 
20 Things Intranet Management Teams Should Spend Their Time On
04.05.2017
Successes and failures, both personal and professional, often boil down to opportunity management. A great opportunity can quickly go sour if it isn't properly managed, and a bad situation can be turned into a great opportunity if handled the right way. Often, great managers are identified by how they manage challenges and opportunities, and these individuals tend to be perfectly-suited for getting a company intranet off the ground. A social intranet software platform represents a great deal of opportunity for any organization, but if it's ...
 
Communities Are About The Unsearchable
04.05.2017
You can't search for that feeling of helping someone out and seeing the impact your help had. You can't search for that sense of community you feel with your peers; facing and overcoming difficult challenges together. You can't search for what other people just like you are working on today. You can't search for how it feels when people begin to notice and recognize your contributors. You can't search for information if you don't know how people describe and talk about the problem. You can't search for someone who might know someone who has tackled the ...
 
3 Things You Can Do To Change People's Behavior
04.05.2017
In nature, there are basically two kinds of change: evolutionary and disruptive. Evolutionary change is gentler, less destructive...but it takes a very long time. Disruptive change is fast, and sometimes necessary - but extremely destructive. Human beings are clever, though. We've figured out how to speed up evolutionary change (selective breeding programs) and how to contain disruptive change (managed forest fires). Which brings me to the idea of changing corporate culture; you can approach changing an organization's culture evolutionarily ...
 
Management in der digitalen Welt: Wie Sie als Chef das Ruder in der Hand behalten
03.05.2017
Weitermachen wie bisher geht nicht mehr: Im digitalen Zeitalter funktioniert Führung nach neuen Spielregeln. Entscheidend ist der Mix an vielseitigen Skills - für ein innovatives Management der Zukunft. Utopische Ziele, extreme Taktung, maximale Unsicherheit und wegfallende Hierarchien bestimmen vielerorts die Agenda. Gleichzeitig gilt es, die Mitarbeiter nicht zu verlieren, sondern einzubinden. "Wirklich wirksam wird Management erst durch die richtige Balance von Sache und Mensch", sagt die Managementberaterin Annette Alsleben, die für unser Businessnetzwerk ...
 
Tools for Team Productivity: Apply the One-In, Two-Out Rule
03.05.2017
These tools won't make your team more productive: Slack, Microsoft Teams, Yammer, Facebook Workplace, Hipchat, SharePoint. All these tools came to life because many people thought that there is an issue to be solved around teamwork and team productivity. The much hated email inbox was the target for a long time, after we realized that email isn't going anywhere. It should be replaced by something less archaic. Avoid scrolling back and forth, stay updated with newsfeeds or in teamchats and please stop sending around files via email attachments! What has ...
 
Seizing The Opportunity - Communicating & Engaging With Your Dispersed Workforce
03.05.2017
Large organisations with remote workers typically operate in highly competitive and mature industries such as Facilities Management, Security, Catering and Construction. In these sectors, profit margins are often low, so it is imperative they keep overheads to a minimum to optimise the bottom line and remain competitive. In a post titled "How Enterprise Mobility Software Impacts Blue Collar Workforces" we highlighted two reports recently published by IbisWorld in which the Australian Facilities Management Services and Catering Services sectors were analysed ...
 
Launch E2.0 Broad, Then Go Deep
03.05.2017
In my previous post, I argued that companies should Skip the Pilot for Enterprise 2.0 applications. The argument, which came out of my own experience with hundreds of implementations, is that small-scale pilots are not representative of the way companies use collaborative tools at scale. As I put it there, "Scale is the oxygen that feeds collaboration." The post was controversial. You can see the comments on both my personal blog and on the Socialtext blog. Many people agreed with me. Others trashed my advice to skip the pilot. But even those who trashed ...
 
Key Characteristics of a Mature Social Platform Implementation
03.05.2017
Most organisations now have some form of ESN in place and a scattering appears to progress the 8 components of successful ESN user adoption that I discussed in another article. Having worked with organisations on social intranet, social platform and ESN projects at every level of maturity since 2002, I've been able to spot patterns and trends that have a measurable impact on the success of adoption efforts. Based on our Headshift and Post*Shift experience this article will go through three key themes and explore these more mature characteristics of more ...
 
People Are Going To Have Questions About Your Content
03.05.2017
Unbounce recently released a huge report on landing page conversion metrics. The report includes links to sign up for the product, tweet quotes, visit blog posts, watch demonstrations, follow the authors on Twitter and pretty much everything else except visit their active community. If I have a question about the metrics, want to share my opinions, or get help applying the knowledge to my work, where should I go? Should I ask the authors on Twitter? Why not do it in the community where the knowledge can be saved and invite further participation? The ...
 
Folksonomies: What Happens When You Introduce Social Into Taxonomy
03.05.2017
Folksonomies is a term coined by combining "folk" and "taxonomy" and the author of the term is Thomas Vander Wal. These user-defined metadata collections were accepted as part of social software applications that enable users to collectively classify and find information via shared tags. Do not mistake folksonomies for taxonomies. Folksonomies structure content via user tags; taxonomies are classifications structured by more formal methods that do not automatically include user-generated tags and are not viewed as equivalent. Let's take a step back ...
 
6 von 10 Firmen wollen mit Social Collaboration Unternehmenskultur verbessern
02.05.2017
von Stefan Pfeiffer - Mal wieder ein interessanter Beitrag in Michael Kroker's Look @ IT. Er zitiert die zentralen Ergebnisse der Deutschen Social Collaboration Studie 2017, die das Fachgebiet Wirtschaftsinformatik der Technischen Universität Darmstadt und die Unternehmensberatung Campana & Schott: Auf dem zweiten Platz der wichtigsten Ziele rangiert für mehr als die Hälfte aller Unternehmen das Streben nach höherer Innovativität der Mitarbeiter. Social Collaboration, also die Nutzung moderner Collaboration-Tools für neue Formen der innerbetrieblichen ...
 
What content do I need on my intranet?
02.05.2017
Whether you have an existing intranet in need of an overhaul, are setting out on your first intranet project or you're looking to build a business case for a new intranet, the question, 'what content do we need on our intranet?' is one of the core concerns for any intranet manager. The power of content Content is king. It can also make or break an intranet project. At its most basic level, an intranet should make it easier for employees to do their day-to-day roles, as well as offering benefits such as improved communication and collaboration with colleagues ...
 
Guess What? Employees Want Personalization Too
02.05.2017
Most companies are not investing -- although they should -- in personalized digital experiences for their employees. And with that, I don't just mean having an intranet or a set of technologies to communicate and share knowledge. What I mean is real personalization for the collaborators, something that amazes them, and gives them an extra reason not to leave an organization. Companies that depend on imagination and knowledge are striving to keep their employees. Giving them the right experience will play a key role in doing so. Treat Your Employees Like ...
 
What is Social Business?
02.05.2017
The history of internal company communication has hitherto been marked by technology evolution. Think back to the office mail room, the individual pigeon holes, the desk in-trays and office memos and the printed newsletter. After that came the company telephone system, the photocopier, the fax machine, then voicemail and mobile telephony. And following all of the above came probably the biggest shift in internal communication, email with its now dreaded cc to all and email attachment features. At Intec we firmly believe that Social Business (or Enterprise ...
 
How to Capture Value from Collaboration, Especially If You're Skeptical About It
02.05.2017
Many of us recognize intellectually that we need others' knowledge to solve big problems, yet we still lack the motivation to collaborate. Teamwork all too often feels inefficient (search and coordination costs eat up time), risky (can I trust others to deliver for my client?), low value (our own area of expertise always seems most critical), and political (a sneaky way of self-promoting to other areas of one's firm). Lurking behind these reservations may be concerns about losing relevance, becoming one of those "charismatic" leaders so often criticized ...
 
People are the critical success factor for enterprise collaboration
02.05.2017
Over the next couple of weeks I will be wrapping up some concentrated coaching of five different communities across two organizations and a host of use cases. The seeds for this enterprise community coaching service came from something I had initially developed and applied internally at a previous employer to get new online communities or groups off the ground. After spending so much intensive time coaching community managers, I was reminded once again that success or failure relies heavily on two things, the use case and the people. The technology is ...
 
"How Do We Compete Against Social Media?"
02.05.2017
First by realizing it's not a competition, it's an opportunity. Embrace social media, don't resist it. Build up a recommended follow list of top members, encourage members to connect on Twitter, Instagram, Snapchat and other apps. In fact, make your community a destination to find out who's worth following. You want your community to be as tightly connected as possible inside and outside of your platform. The more connections your members have, the easier it is for important community information and concepts to spread, to research what topics are being ...
 
Portals, Digital Experience Portals, and Digital Workplace
02.05.2017
by Stan Garfield - Portals: web sites that provide personalized capabilities to users through the use of customization, building blocks, and integration of multiple sources The term "portal" has several meanings. It can be a gateway web site offering an array of services, a personalized home page that aggregates content from multiple sources, a document repository, or a sophisticated customizable user interface. Enterprise portal vendors offer tools that promise to integrate diverse content through a highly-personalized user interface and advanced search ...
 
When Your Employees Just Don't Care
01.05.2017
by Helen Blunden - When I was working in the learning and development department of corporate organisations, there were many times I felt anxious, stressed and pressured. As someone who has experienced four redundancies, countless restructures, sat through over one hundred job interviews and even had a stint on the unemployment queue receiving a government handout ("the dole") over the 24 years of my working life, the idea of losing a job can be daunting. The times I felt anxious was when the organisation was going through a major change such as layoffs, ...
 
Internal communications is just the beginning for social success
01.05.2017
First let me start by saying that internal communications is a very valid use case for enterprise social. In many organizations it is a leading use case and the communications group or department may be a leading stakeholder and proponent of social. These are things that can really help you with getting organizational buy-in and be a strong platform on which to initially launch enterprise social. What I'd like to propose is that internal communications should not be your only use case. More than a push Historically, internal communications has used a ...
 
Why End Users Continue to Ask For Social
01.05.2017
by Christian Buckley - Over the years, I have presented at conferences and user groups around the world on various collaboration topics, and often ask my audiences questions to get a sense of people's backgrounds and expectations about the topic. When discussing enterprise social networking (ESN) solutions, I often ask people what kind of platform or technology that they would like to see within their own organization. The most common answer, in my experience? They want it to look like Facebook. "Business and IT decision-makers believe they are enabling ...
 
The rapid rise of office chat apps
01.05.2017
It was bad enough that Julie was stuck on the train traveling from New Jersey to Penn Station during the morning of the April 3 train derailment, but when she broke the news to her coworkers via Slack, the group-communication app her team was using, her boss responded with two emoji. "One was a pile of poop; the other was a clock. 'What the f?-?-?k?' I remember thinking," says the 43-year-old account executive, who works at an advertising firm in Midtown. (Julie asked that her last name and her company's name remain confidential, for obvious reasons.) ...
 
Take Individual Segments Of People At A Time
01.05.2017
When you begin work today, what are you working towards? What's your process for systematically improving the value of the community? Here's a useful practice. Build up a few profiles of representative community segments and better cater to their needs. Set up interviews with 3 to 5 community members per week. I promise you the results will be invaluable. Reach out to them with questions. Who are they (demographics, psychographics etc) and why do they come to the community? How do they arrive (search, referral or direct visit)? When do they visit (what ...
 
Step by Step: How to Boost the Power of Your Network
01.05.2017
by Rachel Miller - Your network is the sum total of all of your contacts. Your Gmail contacts, connections on LinkedIn, followers on Twitter, friends on Facebook, and all the other people you're associated with on social networks. And there are a lot of social networks available. When you add in sites like Quora, Slideshare, and Medium - chances are your network is much larger than you first realized. So, how are you going to leverage this mass of people? Before we get started I would like to make clear the difference between network and community. Your ...
 
How To Be A World Class Performer In Anything You Set Your Mind To
01.05.2017
In Outliers, Malcolm Gladwell introduced the world to the 10,000-hour rule. As he described it, world class talents like Bill Gates, The Beatles and chess grandmasters attained their great prowess only after 10,000 hours of practice. The message was that if you are willing to put in the time, you can achieve greatness as well. Well, not exactly. The 10,000-hour concept is based on the work of Anders Ericsson, who studied not just any kind of practice, but deliberate practice. To achieve a high level of excellence, you must do more than merely show up. ...