#socbiz
Curated hints on Digital Transformation, Enterprise 2.0, Enterprise Social Networks, Social Intranets, Social Collaboration, Knowledge Management, HR 2.0, ... and all the rest
Dr.-Ing. Carsten Rose – Effective: 30.04.2017
Social Business Digest by caro - Archive 04/2017
 

Archive 04/2017

 

Gegen den Mythos von den Generationen - Viel Lärm um (fast) nichts?
28.04.2017
Zum Start in die Woche haben wir noch einen Beitrag zum Thema Generationen für Euch. Gen X, Gen Y, Gen Z, Babyboomer... Ihr wisst schon. Alles Quatsch? Vielleicht! Auch wir berichten ab und zu davon, was es Neues von der Front der Generationenforschung gibt - doch das Konzept, Menschen in Generationen einzuteilen und anhand dessen Differenzierungen für ihre Werte und Merkmale vorzunehmen, muss sich permanenter Kritik erwehren. Zu Recht? IBM will dem Ganzen nun eine neue Wendung geben, ganz besonders wenn es um den Zusammenhang zwischen Generationenwissen ...
 
Industrie 4.0 und was ist mit den Mitarbeitern?
28.04.2017
Die Hannover Messe zeigt beeindruckend, was wir uns alles unter Industrie 4.0 vorstellen dürfen. Willkommen schöne neue Welt! Maschinen sind untereinander vernetzt und liefern Daten für die Produktions- und Prozesssteuerung. Mit entsprechendem Know-how und den richtigen Analysen kommt der Kundendiensttechniker zukünftig schon vor dem Ausfall einer Anlage und verhindert bevorstehende Probleme. Der Kühlschrank bestellt, vernetzt mit dem Internet, automatisch Fehlbestände. Unsere Smartwatch misst Vitalwerte und meldet uns automatisch Unregelmäßigkeiten ...
 
I Started Working Out Loud...and They Threw Things at Me
28.04.2017
Almost every single document I work on at ServiceRocket is visible to any of 180 employees. Whether I am writing an internal blog post, content for our website, a new training course, or a proposal to speak at a conference, my work is visible to anyone who wants to see the work in progress. Some of my colleagues have even chosen to receive notifications when I do start a new document. Some people leave comments on my documents in progress. Others edit the document directly. Perish the thought. Yes. I could choose to work on these documents in isolation ...
 
Measuring the Benefits of Employee Engagement
28.04.2017
It's well known that employees' attitudes toward the organization have a significant effect on how they approach their jobs and how they treat customers. But recent research also suggests that high levels of employee engagement are associated with higher rates of profitability growth. Over the years, the media and academia have paid close attention to various customer-driven strategies -- aimed at improving measures such as customer satisfaction, customer loyalty and company profits. However, in recent years, the focus has changed. Although the ability ...
 
CIO's Guide To The New Economics Of Real-Time Integration
28.04.2017
CEOs' decisions today to pursue digital-first strategies for greater revenue growth are defining their company's competitive strengths in the future. CIOs and their teams are being challenged to drive a larger percentage of revenue growth in 2017 than ever before by providing IT-based insights daily. - Enabling faster revenue growth, improving products and replacing obsolete technologies are the top three CEO priorities have for CIOs in 2017. - 42% of CIOs say "digital first" is their company's go-forward strategy for IT investments in 2017 and beyond. ...
 
Does your enterprise suffer from app overload?
28.04.2017
What's the biggest purported benefit of mobile technology in the enterprise? Increased productivity. With mobile devices, the thinking goes, workers are able to get things done from anywhere and at any time. But none of this can be accomplished without cloud-based apps. These tools are necessary to unleash the productivity of mobile enterprise employees. However, as some businesses are learning, sometimes you can have too much of a good thing. Citing a 2016 analysis that shows enterprises use an average of 935 cloud-based apps, CIO Dive contributor Yaacov ...
 
Humanizing the digital workplace computing experience
28.04.2017
Enterprise organizations have invested heavily in IT infrastructure. Now they are working to augment existing systems with flexible cloud services subscriptions that promise to automate processes, solve complex challenges and facilitate new innovations to help them outpace competitors. This is leading to an enormous proliferation of cloud apps in the enterprise, with the average organization using more than 900 cloud services. Yet when it comes to cloud app usage, organizations are taking the wrong approach. Instead of boosting productivity and output, ...
 
Humanity at Work
27.04.2017
by Kerstin Schinck - I have been part of a robust international network of people focused on humanity in the workplace for quite some time. I recently started to have conversations with people from different backgrounds by asking them about what would need to change in their organizations to make their work experience more enjoyable and fulfilling. I also asked them how they would describe their ideal work day. The insights people have shared with me have been both thought-provoking and consistent. Most have said they are being treated like a resource; ...
 
Collaboration is sustained by a Culture of Kindness
27.04.2017
by Jeremy Scrivens - Part One: We positively disrupt a workforce culture to become exceptionally engaged before we ask then to collaborate and innovate Many people are not engaged and unhappy at work across and this is a global issue. The disengagement level has reached a crisis point - one which can no longer be avoided as we enter the Age of Collaboration and Innovation. Enterprises need a new 'toolkit' to engage people but above all a new lens with which to view the world: the lens of Macro Leadership that engages people to collaborate and innovate ...
 
Reputation Is A Byproduct
27.04.2017
Take a moment and really think who has status in your field. You just ignored that sentence, didn't you? Genuinely take a second and come up with 3 names. Now try to explain why you believe they have status. I'm going to bet it's not because they had 1253 points after their username or were featured as a member of the week. It's because they had a track record of making unique and useful contributions. These contributions were gradually recognized. People talked about them. They were invited to speak at events. They were referenced in other items of ...
 
7 Ways to Enable Your Employee Resource Groups into a Powerful Advancement Platform
27.04.2017
Increasingly, the roles and responsibilities of employee resource groups (ERGs) in organizations must transition from social networks to think-tank type groups that directly impact the business. The changing face of America's workforce demands it. It is an opportunity that will allow the voices of employees to be heard and the power of diverse thinking to influence the new ground-rules that will define the workplace of the future; its workforce, clients and consumers. Employee resource groups that serve only as social networks will do little to strengthen ...
 
How to Become Insanely Well-Connected
27.04.2017
Fall 1996. A young Chris Fralic is selling software for Oracle. He's not sure what he wants to do next, but he's always been curious about venture capital. And then some unusual magic happens -- a friend offers to introduce him to Kevin Compton, a vaunted name in VC. To his surprise, they talk on the phone for over an hour, and Fralic not only walks away with a comprehensive download on the industry, but a thesis on networking he's adhered to ever since: The best way to be highly influential is to be human to everyone you meet. Fast forward to today, ...
 
To Be a Social Leader, You Need to Be a Change Leader - Part 2
27.04.2017
In our last blog post, we discussed four key components of a change management plan for a social selling program. You need: Purpose Executive Sponsorship and Engagement Stakeholder Engagement and Alignment Governance Today, we'll take a look at the remaining four components. Enabling the Organization Engaging the Organization Communicate, Communicate, Communicate Managing and Sustaining the Change: A Programmatic Approach [...] ...
 
What kind of impact can Holacracy have from an HR perspective? A former manager shares her experience.
27.04.2017
This article is based on Annemieke Verhoeff's story. When we met with Annemieke several months ago at Concept7 in Groningen, she and her peers had been driving their work with Holacracy for almost one and a half years. On the day of our arrival, Annemieke was one of the first people to welcome us with a big smile, which made us feel at home straight away After a while, we jump into a conversation about Concept7, Holacracy, and her experiences. Annemieke has been working in HR for several years. Speaking from experience, she states firmly that she does ...
 
The Power of Provocation - Hit THEM with YOUR Thoughts
27.04.2017
You know what really sucks? Bad writing. But bad writing doesn't necessarily mean that your style is bad. You can write a bad post in wonderful style, and it is still bad. Why is it bad? Because it is boring. There is almost nothing less helpful to your content marketing success than boring content. And "boring" can have many faces: Topics everybody else has already covered Lack of own voice/opinion Uninteresting topics Boring writing Written for Google instead of people (yes, that is very boring) You get the point :) It is sometimes not so easy to really ...
 
Why You Can't Buy a Digital Workplace
26.04.2017
by Sam Marshall - Increasingly I hear IT departments refer to their Office 365 programs as being a "digital workplace" initiative. Similarly, during my research on SharePoint Intranets in-a-box, several vendors called their products a "digital workplace." This trend is troubling. A digital workplace is not something you can buy and install. Digital Workplace Is a Concept, Not a Product Beyond What You Can Buy Closing the Gaps in Employee Experience You Still Need to Run the Show [...] ...
 
What's New with the Social Intranet?
26.04.2017
The social intranet has been quietly evolving. And counter to the predictions of some who dismiss the phenom as merely a fad (one naive "intranet consultant" decried it as a fad at a New York conference, to my face), social is becoming more and more pervasive. Most organizations are not yet fully social; at least not internally. Of course, most organizations still have a poor intranet that is woefully underfunded, and they have bigger priorities (establishing full, thorough governance; proper content management; fixing the search engine; creating an ...
 
How we use ESN to drive transformation
26.04.2017
Collaboration drives teamwork, innovation and increases productivity. That is our experience at Orange from using enterprise social networking (ESN) tools to empower workers and teams. We have established that in addition to the latest technologies and mobility solutions, enterprise social collaboration tools are also an important element of B2B transformation. In fact they have become enablers of our own digital transformation. Internal ESN driving new benefits Taking internal benefits external Bringing customers on board [...] ...
 
Specialization
26.04.2017
The more you can get people to specialize, the more valuable your community will be. The problem is many communities inadvertently encourage the opposite. People extort more favorable opinions of popular ideas to reinforce their perceived commitment to the group. Yet the most popular ideas typically began on the fringes. They begin with people specializing in some small, obscure, or disregarded area of the field. As Sloman and Fernbach discovered, specializing is what drives groups forward. It's what yields the most value. You don't need more people ...
 
To Be a Social Leader, You Need to Be a Change Leader - Part 1
26.04.2017
In the early days of social business (almost 10 years ago ), I would open a meeting with the question: "How many people here use social media?" A few hands would go up. Over time, that question became redundant, and I had to ask a new question: "How do you use Social Media?" The biggest challenge was no longer getting people to use social media; it was helping businesses connect the dots between social networks and their business objectives. Once leaders had that "aha" moment, they started to think of all the ways social media could be applicable to ...
 
What Separates Goals We Achieve from Goals We Don't
26.04.2017
The importance of delaying gratification is universally recognized. Being able to forgo immediate benefits in order to achieve larger goals in the future is viewed as a key skill. For example, consider the classic "marshmallow test" experiment: children's ability to delay eating one marshmallow so that they can get two marshmallows later is linked to a number of positive life outcomes, including academic success and healthy relationships. But wouldn't immediate benefits also help us follow through on our long-term goals? To explore this question, we ...
 
Part 1: Introduction to Deep Smarts and World Bank Case Study
26.04.2017
Back in 2004, the Harvard Business Review was talking about a relatively new concept called "deep smarts." Presenting it as "the stuff that produces that mysterious quality: good judgment," the idea referred to those employees who are so valuable to a company, due to their ability to see the whole picture, but, at the same time, focus on a specific problem others weren't able to figure out and provide a solution for it. What exactly are 'deep smarts'? Case study: World Bank's knowledge management success story [...] ...
 
We Need To Educate Kids For The Future, Not The Past. Here's How:
26.04.2017
Our education system was designed for the 20th century. It is mostly focused on teaching kids how to retain information and manipulate numbers. It regularly tests these abilities and, if you do well, you are promised to get into a good college, have a successful career and live a happy, prosperous life. Unfortunately, those promises have become empty. Today, when we all carry around supercomputers in our pocket, tasks like remembering facts and doing long division have largely been automated. The truth is, there is little that we learned in school that ...
 
Ein Hoch auf's Corporate BarCamp!
25.04.2017
2009 fand es statt, mein erstes BarCamp. Ich hatte keine Ahnung, was das ist, ging aus Neugier hin und kam begeistert wieder raus. Seitdem pflegte ich sozusagen sporadisch Kontakte zu derlei Unkonferenzen. Viel später, im Sommer 2016, stellte sich dann bei Thalia die Frage, wie wir es am besten anstellen, dass sich möglichst viele Mitarbeiter mit der digitalen Transformation auseinandersetzen. Und welche Kultur es eigentlich braucht, damit das geschieht. Schnell war klar, dass eine klassische Weiterbildungsmaßnahme nicht das Richtige war: Wer sollte ...
 
How can I know if my organization is ready for digital working?
25.04.2017
We've all been there. You hear about a new app intended to help you change your habits. You download it to your phone. It's life-changing for a few days, or even weeks. "This is it," you marvel, "my life is changed forever!" Then you miss a day. Then a week. And, before you know it, your behaviour reverts to life before the so-called silver bullet app. Behaviour change on an individual level is hard. Scale it up, to multiply individual behaviour change to a whole organization, and you start to get a feel for why so many digital workplace initiatives ...
 
Does mainstream mean evil?
25.04.2017
Goal of most organizations and Businesses is to go mainstream. But growing should not happen at all costs, we see many people/orgs losing their soul by going mainstream. We could talk about politicians, or some software vendors, but let's no go there for now, and limit this post to medias & communication channels. What happened on most Comms channels Let's consider famous channels: Postal Mail Phone Email Social Media Communication channels grow, till them become doomed, full of spam or ads. Most of them are now full of spam or advertisement, and ...
 
How Digital Media Will Bring Out Our Best Selves in the Workplace
25.04.2017
Tomorrow's most effective individuals will combine their personal capabilities with customized digital boosters. Technology now touches and transforms every aspect of personal productivity in the workplace. Mobile devices, bots, and digital assistants are ubiquitous, while managers increasingly use key performance indicator (KPI) dashboards to monitor and measure employee performance. In industry after global industry, effectively collaborating with technology is as important as effectively collaborating with people. Continually boosting the value of ...
 
Digital transformation and technologies through the human prism
25.04.2017
Digital transformation - in business - is driven by changes in the broader business ecosystem. It is driven by the need, desire, opportunity, and/or rationale to optimize or find transformative ways to increase revenues, find new revenue streams, better engage stakeholders, create human value and enhance experiences, save costs, improve efficiency, pro-dapt and tackle evolutions and opportunities in a way that makes sense and delivers clear benefits. Digital transformation can be induced by several factors and cover several business aspects, from business ...
 
Digitalization and the human element in digital change
25.04.2017
One of the key reasons technology implementations, digital transformation efforts, IT projects, customer service or experience optimization plans and digital business projects fail is the lack of attention for the essential human component. It's a phenomenon we see in virtually all areas of business. Examples include marketing automation and CRM projects, social collaboration initiatives and business process optimization efforts. In an age where digital technologies are used in pervasive ways whereby they connect different divisions, stakeholders, goals, ...
 
How the digital workplace reinforces values and purpose
25.04.2017
Organisational values and a deeper sense of "purpose" - the very reasons an organisation does what it does - are key themes in business. In the external world, they are important brand attributes for customers, shareholders and the media. When these are absent or are not being adhered to, and a company is perceived to be acting unethically, it can lead to significant consequences, such as the poor publicity that some of Silicon Valley's businesses have been receiving. Values and purpose are also important inside the organisation. They are key responsibilities ...
 
James Robertson: Employee Experience Is the Heart of the Digital Workplace
25.04.2017
James Robertson got his start as a "proper geek, writing software" back in the '90s. But somewhere along the line he saw how organizations needed "practical and pragmatic advice" on how to navigate the demands of the modern workplace. Writing the Book on Intranets Great Digital Workplace Strategy Starts 'With a Bang' [...] You've been working in the intranet space for over 20 years. In what ways is the landscape different today and in what ways is it the same? Some argue that intranets have become obsolete in the face of the many collaboration ...
 
"Manager sind nicht das Problem."
24.04.2017
von Niels Pflaeging - Herr Pfläging, man könnte sie wohl als "Manager-Schreck" bezeichnen. Sie sagen nämlich, Management sei "schädlich und verzichtbar". Wie ist die erste Reaktion der oberen Management-Etagen, wenn Sie mit solchen Aussagen auftreten? In der Frage steckt ein Missverständnis. Denn sie setzt Manager und Management gleich. Das sind aber zwei ganz unterschiedliche Dinge: Auf der einen Seite haben wir Manager, oft auch als "Führungskräfte" bezeichnet. Sie sind nicht das Problem, wenngleich sie heute oft ganz falsche Dinge tun. Auf der anderen ...
 
Get Collaboration Right, and Innovation Will Follow
24.04.2017
Establishing innovation as part of the way we work in the digital workplace is the holy grail for many organizations. What we see, however, is that as we transplant face-to-face activities into virtual working, we lose that opportunity for innovation. Sometimes we try to force it -- usually via top-down innovation initiatives that focus on collecting new ideas. But this doesn't have to be the case. We lose sight of the fact that digital workplace tools are all about collaboration, and are quite handy for creating and capturing innovative conversations. ...
 
No Prize
24.04.2017
by Simon Terry - The competitive performance orientation of modern business can mean executives will focus intently on execution of the goal. There are no prizes for first, fastest or biggest in collaboration. The best collaboration is fulfillment of your strategic goals. That's ongoing adaptive work. Starting the Race When starting a new collaboration implementation, questions from senior executives often focuses on what success of the project looks like. These executives look to external experts and sources to guide their definition of success. The ...
 
How ESN adoption is helping reduce email overload
24.04.2017
Email has had a long-lasting impact on the world of work. It has given us access to messages on the move and fundamentally changed the way that we keep in touch and complete tasks. But in the eyes of some users it has also become a curse. McKinsey found that the average office worker now spends 20 percent of their working week reading and responding to email. Other research found that the average inbox contains only 38 percent important, relevant emails, meaning that almost two-thirds of the contents in the average inbox is largely irrelevant. Today ...
 
The Importance Of Integrating The Human Element Into Digital Transformation
24.04.2017
Digital technology in all its various forms is changing the way organizations work across all aspects of the business. But even if processes and functions are streamlined, simplified, automated, augmented, and refined, there is a greater chance that the digital transformation will fail before it can deliver its full potential. It's a phenomenon that we see across all business areas and industries, but in reality, the solution is all too simple. The ways that leaders, employees, suppliers, and customers adopt these innovations to collaborate, engage, ...
 
Les 10 tendances qui traversent le monde du travail
24.04.2017
Agilité, intergénérationnel, décloisonnement... Le « Rapport mondial 2017 sur les tendances au travail », publié par Sodexo, invite à réfléchir sur les meilleures manières d'améliorer la QVT aujourd'hui, et demain. Au menu : les regards croiser de 50 experts. « Nous cherchons à comprendre quels sont les facteurs d'épanouissement professionnel car nous sommes convaincus que la qualité de vie au travail contribue au succès et à la pérennité des entreprises, explique, en introduction, Sylvia Metayer, Directrice Générale Monde du Segment Entreprises chez ...
 
Tim Berners-Lee Has a Plan to Reinvent the Web
24.04.2017
Tim Berners-Lee is unhappy with the state of the web. Like many others, the recent Turing award-winner has little faith in the centralized model that keeps the web spinning. As far as Berners-Lee is concerned, the web as it stands today is insensitive to privacy, makes life easy for fake news outlets and is slowly sapping the power away from the people. Last month marked the 28th anniversary of Berners-Lee's proposal to create the web. Our Centralized Web The web as we experience it daily is controlled by a relatively small number of companies -- ...
 
Companies of the future: No CEO, no boss, managed by blockchain
24.04.2017
We can get rid of bad bosses once and for all. At least that's the promise of a radically new type of organization based on blockchain technology. It's called a Decentralized Autonomous Organization (DAO) and it has no CEO, CFO, or VPs. In fact, there's no hierarchy at all. Of course, any time you bring people together in a group, there are bound to be politics, but it won't be the "command and control" structure that most of us are used to. Admittedly, the concept of a "DAO" got off to a rocky start. The first big one, appropriately enough called "the ...
 
Unternehmenskultur: Misstrauen zerstört die Produktivität der Mitarbeiter
21.04.2017
Scheitern digitale Projekte, liegt es - klar - an der verkrusteten Unternehmenskultur. Und wer ein attraktiver Arbeitgeber ist, verdankt das der offenen Kultur? Was sich hinter dem vermeintlichen Allheilmittel verbirgt. Als Rüdiger Fox vor mehr als 20 Jahren von seinem Arbeitgeber die Chance bekam, eine der Niederlassungen zu führen, wählte er ausgerechnet eine, die keinen Schuss Pulver wert war. "Betriebswirtschaftlich war das völliger Blödsinn", erzählt der heutige CEO des Textilherstellers Sympatex. Der Markt für die Produkte des Unternehmens war ...
 
Connecting employees and closing the mobile disconnect
21.04.2017
New research by workplace performance software, Nudge Rewards, shows a rather disappointing disconnect between workers' perceived value of mobile and their employers' ability to maximise its benefits in the workplace. The question then becomes, what exactly is needed to support a successful work-anywhere mobilised workforce? The first ever mobile phone to feature apps, the IBM Simon, was launched over 20 years ago. Since then, the mobile ®evolution has led to a seismic shift in the way companies operate and interact with their customer base. Spending ...
 
Solving The 'Too Busy To Participate' Problem
21.04.2017
There's a moment in many new client meetings where someone will say: "The problem with [our audience], is they are too busy to participate!" We've heard this from every type of community. Even a community for retirees. Your audience is not too busy to participate. I'll bet they still spend hours each day using Facebook, Twitter, Instagram, watching Netflix, and talking with friends. It's never about time, it's always about priorities. And priorities are about emotions. If something strikes an emotional nerve, your members will make time for it. The Biggest ...
 
How GE is becoming a truly global network
21.04.2017
The company's vice chairman describes GE's efforts to bust silos, boost collaboration, and build an internal marketplace of ideas and solutions. The GE that I work for now is not the same company as the one I joined in 1978, with stand-alone businesses in a holding company. Today, we operate on the premise that our whole is greater than the sum of the parts, and the dynamic networking and exchange of ideas and solutions across GE is a performance differentiator for each business. Close to 70 percent of our business now takes place outside the United ...
 
Twelve Forces That Will Radically Change How Organizations Work
21.04.2017
A tidal wave of change is coming that will soon make the way we work almost unrecognizable to today's business leaders. In an age of rapidly evolving technologies, business models, demographics, and even workplace attitudes -- all shifting concurrently -- change is not only constant but also exponential in its pace and scope. Companies from startups and online businesses to incumbents in all industries will experience the effects in far-reaching and transformational ways. During a comprehensive, yearlong analysis of the global work landscape, The Boston ...
 
Ambassadors and Influencers
21.04.2017
As businesses slowly come to recognize the importance of informal communication, we are starting to hear the words "ambassadors" and "influencers" more and more. This is a bit of a good news and bad news story, which goes like this: Good news: "We need to recognize that there's informal communication actually going on in our companies." Bad news: "We'd really, really like to control it as much as possible." What does that have to do with "ambassadors" and "influencers?" Because, at the moment, most of the energy companies are putting into "informal" ...
 
Cogs in networks
21.04.2017
We use models and metaphors to make sense of our organisational structures, understand them, make predictions, apply change. Some well know models are: Ants in colonies Bees in hives Apes in jungles Humans in neural networks Organisations as machines Hierarchies, wierarchies, holocracies Models are not reality. Models are an abstraction of reality. Same for metaphors. They help us tell and understand a narrative. We are not apes, ants, or bees. We are humans. As Jonathan Haidt explains at length in his book "The Happiness Hypothesis: Finding Modern Truth ...
 
10 Reasons Your Top Talent Will Leave You
21.04.2017
Have you ever noticed leaders spend a lot of time talking about talent, only to make the same mistakes over and over again? Few things in business are as costly and disruptive as unexpected talent departures. With all the emphasis on leadership development, I always find it interesting so many companies seem to struggle with being able to retain their top talent. In today's column, I'll share some research, observations, and insights on how to stop the talent door from revolving. Ask any CEO if they have a process for retaining and developing talent ...
 
Why formal intranets can be a total nightmare
20.04.2017
I spent this Easter with the kids, visiting parks and zoos going on Easter egg hunts, collecting eggs and having loads of fun. As we ran between hedges trying to find eggs it got me thinking about the process of egg hunts and how comparable it was to the nightmare of trying to find answers on traditional, non-collaborative intranets. Starting the hunt [...] Hunting for information So how does that compare to how we find answers in business? We start with the rough map, the companies Intranet. It brings us through divisions and departments in the hope ...
 
The Wikipedia Problem - Understanding why most Enterprise Knowledge Repositories Fail
20.04.2017
When building Knowledge Repositories (KRs) like Intranets, Internal Content Web Sites, Enterprise Models, and CMDBs, most enterprises make the unwise decision of adopting and mimicking a Wikipedia-like solution. They assume that an adequately sized and appropriately skilled human labor force will auto-magically make itself readily available for manual content generation and maintenance, thinking such activities are very easy and that everyone will, both, want to participate in content development and have the time to do so, regardless of their skills ...
 
Why This? Why Now? "Working Out Loud"
20.04.2017
Have you ever started working on a project only to find out that someone else in your organization is working on the same project? Have you ever been stuck trying to research data in your organization only to find out the guy next door did all that research work last year, and all you had to do was go next door for your answers? Yep. Been there, done that - and from these experiences, I learned to talk more about projects I was working on. If only for no other reason than to stop doing double work, but the reality was that the greatest benefits turned ...
 
4 Psychological Factors That Keep People in Your Online Community
20.04.2017
Attracting new people to your community is hard. Keeping them around is even harder. Tips and best practices are great for keeping members engaged, but they can only take you so far. To build a community that both attracts and retains quality members, you need more than clever content and a well-tuned platform. You need to create a space in which your members feel like they truly belong to something bigger than themselves. According to one of the most influential studies on the psychology of community, there are three elements that form this sense of ...
 
The Secret To Improving Resolution Rates Isn't In The Answers
20.04.2017
The trick to improving the resolution rate is better questions, not more answers. Most questions are far too broad to answer. Compare two questions: Bad Question: "My router isn't working, does anyone have any ideas?" That's guaranteed to either be ignored or begin an endless cycle of frustrated helpers asking for more information. A far better question might be: Good question: "I purchased a D-Link AC3200 Ultra Wireless Router, Tri-Band, Gigabit Ports, Dual Core Power HD Streaming and Gaming DIR-890L two weeks ago. It worked fine on my 1 gig connection. ...
 
Challenging change management: The way out is through
20.04.2017
What lies behind successful change management? A summary of the top challenges to effective organisational change. Change Management literature often mentions how important people are to its success. Specifically, success is couched as employee acceptance, or even empowerment, as a result of changes initiated by managers. We all love success stories but how do we go from a place which "needs improvement" to success? When you Google "change management" and success, you get 14.7 million results. When you Google "change management" and challenges, you get ...
 
Culture is Either the Roadblock or Highway to Innovation - We Need Leadership not Management
20.04.2017
by Brian Solis - After studying customer experience, digital transformation and innovation for so many years, I've found that the next big thing in business ®evolution is culture. The other most interesting thing I've learned is that while businesses are readying or investing in change, the definition of meaningful culture is elusive or inconsequential. Yet, company culture is either the number one catalyst or inhibitor to progress. Culture needs a champion. As Peter Drucker once famously said, "Culture eats strategy for breakfast..." Like most aspects ...
 
Go Find Mavericks: How Feisty Organizations Fight Conformity and Embrace Risk
20.04.2017
In 1944, the Office of Strategic Services (OSS), America's wartime intelligence bureau, published a pamphlet to guide saboteurs against the enemy. In addition to destroying buildings, vehicles, infrastructure, and the economy, the guide included dozens of instructions for reducing the efficiency and productivity of organizations. For example: Insist on doing everything through "channels." Never permit short-cuts to be taken in order to expedite decisions. When possible, refer all matters to committees, for "further study and consideration." Attempt to ...
 
Reinventing Siemens: Tanzstunde für Elefanten
19.04.2017
von Sabine Kluge - Wittelsbacher Platz Hausnummer eins: 1825 errichtete Leo von Klenze das prachtvolle Ludwig Ferdinand Palais im Herzen Münchens, das heute, als Konzernzentrale der Siemens AG, liebevoll das "Rosa Palais" genannt wird. Vor etwa 25 Jahren betrat ich zum ersten Mal ehrfürchtig die heiligen Hallen des Traditionsunternehmens, das seit seiner Inbesitznahme durch Siemens im Jahre 1949, dank einiger wenig attraktiver Erweiterungsbauten der 60er und 70er Jahre, hinter der rosa Fassade ein unübersichtliches Labyrinth endloser, schlecht ausgeleuchteter ...
 
Social Networking in the Enterprise is the Future of Work
19.04.2017
Teams are increasingly distributed. According to a Gallup poll, telecommuting has risen by 37%. In addition to this increase, it's safe to say that business is moving towards social networking to improve communication across all levels of the organization. With social networking, organizations can instantly receive feedback, allow ideas and feedback to permeate from all levels of the organization, and manage teams across multiple time zones. How will social networking impact enterprises today? It's no longer a question of whether or not social media ...
 
Why companies are struggling to engage their workforce in Digital
19.04.2017
by Jeremy Scrivens - I have been invited to be a Keynote at Australia's premier HR, CIO and COO Tech Conferences in Sydney and Amsterdam. The topic I have been asked to speak on is The Future of Work in a Digital Age and specifically, how can business leaders engage their people to take the Digital and Social Business journey to reap the benefits of their investment in Digital - whether a Tier 1 Corporate or a smaller SME. Never before have we lived in such an exciting time as this for the Future of Work or #FOW The combination of digital / social business ...
 
How To Become More Digitally Native - 12 Weeks Of "Working Out Loud"
19.04.2017
It was in late 2016 that I first heard of this "Working Out Loud" which was supposed to be a book, but people were also talking about circles, digital workplaces, etc. Naturally, I got curious and dug a little deeper. It turns out there is a whole program that is designed to bring people together to work on their individual goals together, just like a group of friends might, which is an interesting concept that aims to bring you and your colleagues and potential target groups together on a weekly basis. Intrigued by its premise, I created my first circle ...
 
Include The Answer Within The Response
19.04.2017
One sure-fire way to annoy people who ask questions is to send them somewhere else to get answers. Don't do this. If someone asks a question in your community, don't just link to the answer, provide the answer. Go to the FAQ or page content if you need and take the time to adapt the answer for them. Be as detailed and as specific to their question as possible. Make sure the recipient has the greatest possible chance of getting the right answer. If you need to ask clarifying questions, ask them. Just don't send them somewhere else. In every interaction ...
 
Cognitive science shows that humans are smarter as a group than they are on their own
19.04.2017
As individuals, the amount we know about the world is miniscule. One psychologist estimated that an individual's knowledge store is about one gigabyte, much less than fits on a typical USB thumb drive. This is why most of us struggle to name even a few foreign leaders or accurately draw a picture of a bicycle. Even within our domains of expertise, ignorance is a fact of life. Surgeons are masters of the procedures they perform, but that doesn't mean they can identify the appropriate anesthetic or design an effective course of follow-up physical therapy. ...
 
Neurodiversity as a Competitive Advantage
19.04.2017
Meet John. He's a wizard at data analytics. His combination of mathematical ability and software development skill is highly unusual. His CV features two master's degrees, both with honors. An obvious guy for a tech company to scoop up, right? Until recently, no. Before John ran across a firm that had begun experimenting with alternative approaches to talent, he was unemployed for more than two years. Other companies he had talked with badly needed the skills he possessed. But he couldn't make it through the hiring process. If you watched John for a ...
 
Widerspruch: Schleimer gefährden den Unternehmenserfolg
18.04.2017
Schleimer gefährden den Erfolg ganzer Unternehmen. Doch manche Chefs scheinen immun gegen diese Spezies zu sein. Einige bevorzugen Ja-Sager ganz besonders, bestätigen Wissenschaftler. Auch nachts brennen in vielen Büros und Laboren von Samsung noch die Lichter, unter den Schreibtischen liegen die Schlafsäcke griffbereit - falls es wieder einmal nicht lohnt, noch nach Hause zu fahren. Der Grund? "Wenn ein Chef seinen Untergebenen eine eigentlich unmögliche Frist setzt, wagt niemand Nein zu sagen", sagte ein ehemaliger Ingenieur der Zeitung "Korea Herald". ...
 
Your Employees Aren't Consumers. They have Too Many Expectations.
18.04.2017
by Simon Terry - Your employee's consumer behaviour won't translate to the workplace. The barrier to consumer style adoption is the impact of your systems and culture. Implementation of technology alone does not address these cultural and systemic issues. A common question for any vendor of future of work tools is 'why do I need to invest in change and adoption? Aren't consumers adopting these tools quickly?' Consumer adoption of new tools is exciting. The vendors of consumer product have developed a new science of fostering adoption and engagement. ...
 
Translating Corporate Culture Across Distributed Teams
18.04.2017
The brand identity your business cultivates internally and in the marketplace can be its single most valuable commodity. Customers reward companies that represent a positive corporate culture and often shun those that do not. So translating and maintaining a positive corporate culture is a must in these customer-savvy times. Most companies have a mission statement, which usually consists of a sentence or two that someone came up with way back when. It gets dusted off, included in the annual report and then promptly forgotten again. Is Your Corporate ...
 
Team Spaces for Collaboration Using SharePoint or Other Platforms
18.04.2017
by Stan Garfield - Team spaces: collaborative workspaces designed to allow teams to share documents, libraries, schedules, and files; conduct meetings, calls, surveys, and polls; and store meeting minutes, discussions, reports, and plans Work teams, project teams, and communities all require tools that support collaboration. A team space is a site that enables team members to post and retrieve files, share information, and carry out group activities. If teams don't have such a tool, they are faced with the need to send more email to one another, ...
 
These 3 Technological Forces That Are Changing The Nature Of Work
18.04.2017
Work used to be pretty simple. You got up in the morning, did your job and came home at the end of the day. Most people spent their whole career doing pretty much the same thing for the same employer. They were judged by their skill, diligence and seniority and, at the end of it all, they looked forward to a peaceful retirement. Today, those seem like quaint notions. Nobody spends an entire career doing the same job the same way anymore. In fact, a recent study at Oxford found that as many as almost half of the jobs in the US are at risk of being automated. ...
 
Community ROI: The Value of Supporting the Success of Others
18.04.2017
by Rachel Happe - In 2016, The Community Roundtable published our first community ROI model. Our intent was to provide a tool that worked across all community use cases and was simple enough that it could be quickly understood by stakeholders to help them see not only the return they were getting but how powerful a community approach could be. Over the past 18 months, we've been using this model with clients to: Clearly communicate the value of community and how that value is generated Show how ROI has grown month by month as a community matures Project ...
 
How AI Is Transforming the Workplace
18.04.2017
Artificial intelligence is changing the way managers do their job -- from who gets hired to how they're evaluated to who gets promoted. Move over, managers, there's a new boss in the office: artificial intelligence. The same technology that enables a navigation app to find the most efficient route to your destination or lets an online store recommend products based on past purchases is on the verge of transforming the office -- promising to remake how we look for job candidates, get the most out of workers and keep our best workers on the job. These ...
 
Meetings, Fehler, Kommunikation: 6 Thesen zur Führung in der Zukunft
17.04.2017
Der digitale Wandel verlangt Flexibilität auch in den Arbeitsmodellen. Manager, die Home-Office-Angebote als alleinige Antworten sehen, liegen daneben. Sechs Thesen verdeutlichen, wie sich Führung in digitalen Zeiten ändert. Führungsaufgaben werden situativ verteilt und angenommen Die Zeit der Meetings und Workshops geht zu Ende Human Resources werden künftig Human Relationship Vielfältige Kommunikationskanäle sind Chance und Risiko zugleich Können wird wichtiger als Wissen - eine neue Fehlerkultur hält Einzug Die Flexibilität des Arbeitgebers wird zum ...
 
Gestern Führungskraft - und morgen??? Was heute zu tun ist, um morgen noch eine Rolle zu haben
17.04.2017
von Guido Bosbach - Die meisten, die es wagen ihren Kopf vom Arbeitsalltag zu erheben, zucken zusammen und ducken sich wieder weg. Zu unklar, zu wenig erkennbar, sind die prognostizierten Auswirkungen, die die Digitalisierung und die Veränderungen der Arbeitswelt mit sich bringen. Zu prägnant ist das "muss", zu wenig sichtbar sind die Chancen. Während die Mitarbeiter auf den "unteren Ebenen" eine grundsätzliche Angst um ihren, in vielfältiger Weise durch Automatisierung und künstliche Intelligenz bedrohten Arbeitsplatz plagt, plagen "die da oben" und ...
 
Where Does Collaboration Happen in Your Organisation?
17.04.2017
by Simon Terry - Between People There's only one place collaboration happens in your organisation - between people. Collaboration doesn't just happen on your technology platform or in your activity based workplace. Collaboration happens wherever people come together to work. Collaboration is a human activity integral to work wherever it occurs. Between Diverse People Between People Everywhere [...] ...
 
Will Microsoft Teams Hammer Yammer?
17.04.2017
Let's be honest: enterprise social networks (ESN) have always struggled. From the start, people have questioned whether an ESN could really deliver on its promise of better communication, collaboration and operational efficiency. While plenty of examples of organizations, large and small, who have benefited from an ESN are out there, there never seemed to be real critical mass in the market. Even in the cases where companies claimed benefits, ESNs mostly succeeded in enhancing narrow processes such as HR onboarding or sales opportunity management. The ...
 
Six Principles of Effective e-Learning: What Works and Why
17.04.2017
"For the past ten years, Richard Mayer and his colleagues at the University of California at Santa Barbara have conducted a series of controlled experiments on how to best use audio, text, and graphics to optimize learning in multimedia. Six media element principles can be defined based on Mayer's work. What follows is a summary of these principles along with supporting examples, psychological rationale, and research." Take any e-Lesson -- show it to five people and ask them what they think. My bet is you will get five different opinions about the quality ...
 
'Collaboration' Creates Mediocrity, Not Excellence, According to Science
17.04.2017
Far from being a productivity panacea, a collaborative culture will drive your top performers away. If you listen to management pundits, "collaboration" is all the rage. While the term is a bit fuzzy, what's usually meant by "collaboration" is 1) plenty of ad-hoc meetings and 2) open-plan offices that increase the likelihood that that such meetings take place. In previous columns, I've pointed out that open-plan offices, with all their interruptions, distractions, and noise pollution, are productivity sinkholes. I've also pointed out that ...
 
How to make an elephant dance? Some thoughts about fostering change in big corporations today
14.04.2017
"We will have change agents? Wow! That sounds thrilling! But what are they? Only thing I know, they have been established directly by our new CEO to implement a comprehensive program to improve our culture: they call it a Change Management program! Isnt´t that exciting?" It was in the early 90ies during my first townhall meeting ever when I first came across the change topic: when a new CEO had joined Siemens Nixdorf AG, a once famous global computer manufacturer but which at that point in time had been off the track since many years. The company had ...
 
The Change Management Oxymoron
14.04.2017
I have always pondered the term Change Management. I see management as sameness, consistency and predictability - what is known. Change implies the unknown. Change can be seen as synonymous with life; when any living entity stops changing, it dies. Yet, when I ask leaders to describe typical reactions to change, the list usually includes: - Complaints - whinging - Withdrawal (including hiding information and/or resources) - Aggression - Irrational over-reactions - 'paranoia' - Cynicism - Territorial protection Change Failure Change is Life Four Approaches ...
 
Creating the conditions for enterprise digital transformation
14.04.2017
Expert in enterprise technology, Dion Hinchcliffe, industry analyst, thought leader, and ZDNet columnist, tells MARGINALIA about the principles and practices behind successful digital workplace transformations, and what he expects the next developments to be in the future of work. It is hard to create effective digital workplace transformation. The shiny new technology fashions attract a lot of attention, which can distract from the real needs of a diverse workforce. But Dion Hinchcliffe, industry analyst, thought leader, and ZDNet columnist, is redressing ...
 
Planning for Execution vs Emergence
14.04.2017
by Simon Terry - We Plan for Execution Today Organisations are addicted to planning. They run on their resource allocations. Planning decisions are the big decisions in every year and every day. Organisations judge success on plan delivery. Forecasting the future is the heart of what they do. The challenge is that this planning is all based on a historical model of planning for execution. We set our plan in advance and then we relentlessly deliver it until it is done. The better control you have over the plan the better you shape the intended execution. ...
 
The Truth About Hashtags: When, Where, How and How Many
14.04.2017
I have been asked before about the right use of hashtags in the various social networks. It is a great question, and the answer is neither simple nor straightforward. The simple reason is that the best practice and what you can gain from it is different for each and every social network. While some networks love hashtags others never really got friendly with them. In some networks, you cannot have too many hashtags in others more than two will lead to smaller success. History of Hashtags How Hashtags work Before you get overexcited Twitter Facebook Instagram ...
 
"Didn't You Bother To Read The Previous Responses?"
14.04.2017
That's not a helpful response. Think of the absurdity of that statement too. Did someone new to the community take the time to search for every previous thread related to the question (every answer) to see if any of those solutions worked? Let's assume this is expected. How would a newcomer know the right terminology to search for? How would they know if the previous answers were still current? How would they know if the listed solution was the best solution to their particular variation of the problem? They could try multiple searches and test every ...
 
7 Core Beliefs of Great Bosses
14.04.2017
Great bosses change us for the better. They see more in us than we see in ourselves, and they help us learn to see it too. They dream big and show us all the great things we can accomplish. Great leadership can be a difficult thing to pin down and understand. You know a great leader when you're working for one, but even they can have a hard time explaining the specifics of what they do that makes their leadership so effective. Great leadership is dynamic; it melds a variety of unique skills into an integrated whole. One thing is certain -- a leader's ...
 
The Internet of Things Demands Interoperability
14.04.2017
Although half of all cyclists have had a bike stolen, new developments in bike lock technology have traditionally been limited to tougher metals and fancier keys. Lattis, the maker of the Ellipse bike lock, is introducing an alternative technology using the Internet of Things. Its solar-powered U-lock connects to smartphones to provide keyless security access, detect thefts and sense crashes. Ellipse is only one of the countless products now connected to the internet that are rapidly changing the way humans interact with technology. Some experts predict ...
 
Social Collaboration steigert Arbeitseffizienz und Innovationspotenzial
13.04.2017
Social Collaboration gewinnt als strategisches Element der digitalen Transformation zunehmend an Bedeutung. Der Einsatz von Social Software birgt viel Potenzial für Unternehmen, das aber bislang noch weitgehend brach liegt. Das zeigt eine Studie der TU Darmstadt und der Beratung Campana & Schott. Social Collaboration steigert die Arbeitseffizienz und befähigt Mitarbeiter dazu, aktuelle Herausforderungen zielgerichtet zu bewältigen. Darüber hinaus unterstützten Collaboration-Tools neue Formen der Zusammenarbeit und verändern dabei grundlegende Verhaltensweisen ...
 
Digital Workplace Hubs Need Learning Communities
13.04.2017
by Lee Bryant - I have enjoyed meeting many intranet and ESN professionals recently at conferences and company workshops. Having worked hard to establish these platforms in their organisations, they now face the challenge of transitioning from running a unified system that was created to support mostly communication use cases to growing a more diverse platform + apps configuration as these systems become the base for a wider digital workplace hub. Overall, the direction of travel seems clear: these platforms are evolving from places where people talk ...
 
How internal disruption is changing the way we work
13.04.2017
These less formal communication channels promote engagement and co-creation of change. With a great deal of disruption going on, organisations often have their focus on the external business environment to stay abreast of what their competitors are doing, identify new markets and emerging customer demands. Sometimes, the focus is so skewed to what's going on outside the organisation, that we take less notice of what's going in inside our business, and how disruption is impacting organisations internally, especially in the way we interact with one another ...
 
How Internal Silos Make Scaling Your Business Challenging
13.04.2017
The sky is blue, the grass is green, and every member of the C-suite wants to grow their business. Some things in life are universal truths that will never change. But along with all the desirable side effects of businesses growth comes new challenges, and those challenges are compounded by internal silos that form as departments expand and gain new members. When your business first began, it was smaller, with fewer employees, and having fewer employees requires everyone to wear many hats. Your marketing team may have helped with sales calls, your sales ...
 
5 Ways to Bring Out the Best in Your Remote Workforce
13.04.2017
Being on the leading edge of the evolution in how people work can be exciting, but it can also be difficult. The current trend toward remote, digital work environments is a prime example of that double-edged sword. In the last decade, there has been a fundamental leap forward in what can be accomplished using computers and the internet. Employees in certain fields can work from remote locations just as -- or more -- efficiently than their office-bound counterparts. Managing Remote Workers Requires New Management Tools 5 Strategies to Manage Remote Workers ...
 
Five emerging technologies for rapid digital transformation
13.04.2017
by Dion Hinchcliffe - The enterprise world of technology is finally catching up with the consumer world. Here are some representative examples of new enabling products for faster digital change. Most people involved in enterprise technology are well aware that we live in exponential times, with the rate of change across most technological trends occurring at a rate far quicker than in years past. Almost daily, the industry witnesses data points in the tech media that show us that we are currently at a high watermark for technological innovation. In this ...
 
Immunize for complexity
13.04.2017
by Harold Jarche - Have you heard the term VUCA? It comes from the 1990's but is still in use to describe the complex and chaotic world of business, politics, and technology. Volatility Uncertainty Complexity Ambiguity Peter Hinnsen, in The Network Always Wins, describes the antidote to VUCA as VACINE. Velocity Agility Creativity Innovation Network Experimentation [...] ...
 
Great Leaders Create a Culture of Quitters!
13.04.2017
You are likely familiar with the concept that employees don't quit companies, they quit leaders. It is with this in mind that many organizations invest time, energy, and resources developing leaders who foster employee engagement. Yes, employees might quit an organization because of a bad leader; however, these same employees may quit their own bad behaviors because of a good leader. In other words, great leaders create a culture of quitters! Some of you may be thinking... Wait a second; great leaders create cultures that encourage people to try ...
 
Kooperation treiben
12.04.2017
Social Intranets: Warum die interne Kommunikation an der Schaltstelle der Digitalisierung sitzt, erklärt Ihnen Oliver Chaudhuri, Leiter der Geschäftsstelle Düsseldorf und Principal Consultant Kommunikation von Hirschtec. Wenn Kommunikationsmanager über das Megathema Digitalisierung sprechen, richtet sich ihr Fokus häufig auf externe Zielgruppen: Mit Hilfe sozialer Medien und mobiler Applikationen vernetzen sich Unternehmen immer stärker mit ihren Kunden und Geschäftspartnern, neue Geschäftsmodelle breiten sich rasant aus. Doch in den Organisationen selbst ...
 
Enterprise Social Networks: The Adoption Challenge
12.04.2017
At the heart of a social platform is the need to engage in meaningful conversations with people you may know but often with people you don't know. It's important to keep the above context in mind while launching any social initiative within the enterprise. A Deloitte report predicted that by the end of 2013 more than 90 percent of Fortune 500 companies will have partially or fully implemented an Enterprise Social Network (ESN). Given that we are in the middle of 2014, I am guessing this must have already happened. This blog is my attempt to reflect ...
 
What Workplace Networks Reveal About Your Collaboration Patterns and Influence
12.04.2017
Did you know that your internal work relationships can help you be more productive in the office? Research conducted by Volometrix, now Microsoft Workplace Analytics, studied the behaviors of top-performing employees across several Fortune 500 companies and found that hi-po individuals have up to 20 percent larger internal networks than their peers. And it makes sense since highly productive people rely on their teammates to help move projects forward, push deals through approvals or work cross-departmentally towards a big product launch. According to ...
 
Searching Enterprise Social Networks: Hard and Getting Harder
12.04.2017
Search engines work well with sentences. They take them to pieces to build an index that gives users a reasonable chance of finding relevant information. Unfortunately people use language in a very different way, and this presents a substantial challenge to effective search. At the IntraTeam event in Copenhagen in March, many of the presentations from multinational companies in which users were free to choose the language they used for internal social networking impressed me. Doesn't everyone want to express social emotions in a familiar language? ...
 
How Beezy Solves the Push versus Pull Dilemma
12.04.2017
A while ago, one of our customers was forced to shut down an outdated intranet and temporarily use their "corporate social network" to serve as their primary Intranet front door. There wasn't much thinking behind the move: it was something driven by an IT infrastructure change. But it was viewed as a temporary solution, with the goal to move from there to a newly-built Digital Workplace. But to everyone's surprise, this relatively small intervention boosted the adoption rate of the new homepage by more than 5 times! What seemed like a pleasant surprise ...
 
5 Reasons You Need to Integrate Your Online Community and CRM Today
12.04.2017
My favorite childhood game was Telephone. My friends and I would sit in a circle for hours passing messages around by whispering in one another's ears. Hearing how the original messages changed to something nearly unrecognizable at the end always made me laugh. Telephone isn't just an entertaining childhood pastime. It also teaches a valuable lesson: indirect communication is rarely accurate. You lose essential meaning when there isn't a one-on-one connection. It's a problem that happens not only with people, but with software systems as well. Unless ...
 
If you care about diversity at work
12.04.2017
by John Stepper - When I worked in a big company, some of the best communities on our social intranet were related to diversity. The people leading them cared deeply about the different topics. Community members were creative and generous, and they brought a welcome sense of shared humanity to our workplace. It was inspiring. Yet as good as they were, they were missing something. Two kinds of extraordinary contributions The focus of these communities tended to be on raising awareness. With their small budgets, they would host events with inspiring speakers ...
 
Tools as a catalyst for culture Change
12.04.2017
Over the past two and a half years, I've led a project at IBM that deployed a new set of tools to help improve the company's product development efforts. What is the benefit of providing better tools to employees? A first answer is that it helps increase employee productivity. While this is true and part of the answer, it is much too narrow. The broader answer is that giving employees great tools is an excellent way to concretely affect positive culture change. In this article I'll summarize what the team did and what I learned. A quick summary of the ...
 
7 barriers to collaborative working and how to overcome them
11.04.2017
Collaboration is a buzz word that's been used and abused a lot over the last few years, especially with the growth of Enterprise Social Network tools claiming to 'make it happen'. The simple truth is collaboration is already happening all the time between employees. But it's often only really effective at local levels. To make it work as well across an entire business there are barriers to overcome. Here's a look at the top 7, and how to overcome them. Fear-based cultures Status-based cultures Employee dependency awareness Time Poor employee ...
 
How ESN adoption is helping reduce email overload
11.04.2017
Email has had a long-lasting impact on the world of work. It has given us access to messages on the move and fundamentally changed the way that we keep in touch and complete tasks. But in the eyes of some users it has also become a curse. McKinsey found that the average office worker now spends 20 percent of their working week reading and responding to email. Other research found that the average inbox contains only 38 percent important, relevant emails, meaning that almost two-thirds of the contents in the average inbox is largely irrelevant. Today ...
 
Intranets for Knowledge Management
11.04.2017
by Stan Garfield - Intranet: a private computer network that uses Internet protocols, network connectivity, and possibly the public telecommunication system to securely share part of an organization's information or operations with its employees (from Wikipedia) Your organization's intranet is typically used to provide the user interface, including web pages, standard look and feel, navigation, and search. If you have specialized tools such as portals, team spaces, and repositories, they are usually linked to from the intranet and may be considered ...
 
Stories connect knowledge
11.04.2017
by Harold Jarche - Knowledge management is a mixture of explicit and implicit knowledge sharing. It can be as explicit as an organizational knowledge base, or as implicit as the work culture. A lot depends on what the organization wants to preserve. Is it how-to knowledge, like a trade secret formula, or is it certain practices and norms that define the culture? Or is it both? Every organization has to define this for itself. To be effective, knowledge management has to be part of the workflow. The people doing the work and making decisions how to do ...
 
Knowledge Really is Power: Search and the Intelligent Workplace
11.04.2017
The old saying, "It's not what you know, it's who you know that matters" is in desperate need of a 21st-century makeover. In today's digital workplace, a more appropriate adage might be, "What you know depends on who you know." Pioneering businesses have recognized this and replaced outdated hierarchical management structures with dynamic cross-functional teams. That, in turn, has fueled unprecedented innovation. Yet even as advances in collaboration and technology allow people to collaborate in ways unimaginable a generation ago, the pace of change ...
 
Top Social Learning LMS Features
11.04.2017
In 2016, most people are accustomed to social media and the conventions associated with profiles, friends, posts, liking and sharing. But how are these new social business behaviors influencing social learning features of today's learning management systems (LMS)? We wanted to find out, so we surveyed 74 diverse LMS vendors about the social learning functionality available in their platforms. We targeted the LMS vendor community because these organizations have a vested interest in developing and supporting only the features they believe the market wants ...
 
Why Do You Want To Connect With Those People?
11.04.2017
Almost everyone can list people they want to connect with. It's usually people like themselves. Very few of these connections pan out over the long-term. In communities, this leads to a LOT of inactive sub-groups. While members certainly want to connect with people like themselves in the moment, you soon find they don't set aside much time to do it. Identifying a commonality (who do you want to connect with?) isn't enough. You also need to go further and find out why they want to connect with these people. These are the problems any sub-group should ...
 
Here's a reality check for AI in the enterprise
11.04.2017
When Slack introduced its new Enterprise Grid product in January, it pledged to bring "much of the same day-to-day Slack experience that users have come to know and love" to large organizations. Similarly, CRM giant Salesforce unveiled its new Einstein artificial intelligence service this past fall to great fanfare, touting it as "AI for everyone." But, as many enterprise leaders already know -- and would-be disrupters are quickly learning -- the promise of AI and its reality are, for now, two very different things. While chatbots, predictive analytics, ...
 
Fünf Bausteine für eine erfolgreiche Social-Intranet-Redaktion
10.04.2017
Ein Social Intranet stellt neue Anforderungen an seine Nutzer, zum Beispiel die Bereitschaft zur Partizipation und Interaktion. Gleichzeitig verändert es auch die Rolle der Intranet-Manager: Ihnen steht ein starkes Instrument zur Verfügung, um herauszufinden, welche Themen die Mitarbeiter wirklich bewegen - und welche nicht. Damit entwickeln auch sie sich weiter: Vom "bloßen" Redakteur zum Kurator und Coach der Fachabteilungen in einem Unternehmen. Aber welche Leistungsbausteine gehören zu einer erfolgreichen Social-Intranet-Redaktion? Hier die fünf ...
 
Enterprise social networks: how can you make sure yours is a success?
10.04.2017
This is a guest post from Lucy McKerron - account director and social media lead at Synergy Creative - explaining the benefits of Enterprise Social Networks in the workplace and what you need to embed an ESN into your organisation. This is the first in a series of articles where we explore how HR can use social media to improve their processes; something Synergy Creative will also be discussing during their sessions at Social Media Week Bristol. Advertisement Let's start with the basics: an ESN is an internal social media platform used by businesses ...
 
3 Tips for a Successful Enterprise Social Network (ESN) Pilot Program
10.04.2017
One of the key strategies to rolling out an Enterprise Social Network (ESN) is to seed the platform before launch. This is done by getting pilot users involved before you open it up to everyone. Think of it as the soft launch before the grand opening. As many adoption specialists have pointed out many times before: you can't rely on a "build it and they will come" strategy for deploying your ESN to your employees and simply hope they will pick it up and take off with it. That rarely works. Instead, you need a defined strategy to introduce the platform ...
 
Tracking Hidden Social Intranet Metrics to Optimize Collaboration
10.04.2017
Optimizing collaboration is a top priority for most businesses, with the market for collaboration tools expected to reach $49.51 billion by 2021 (the market size was recorded as $26.68 billion in 2016). Enterprise social networks hold the lion's share of investments, as companies are discovering that social collaboration tools and continuous real time communication leads to an increase in innovation and productivity. A Social Intranet is proving to be a powerful ally for employees, helping make work life easier by connecting team members using familiar ...
 
"If You Build It, They Will Come" and Other Community Myths Your Boss Believes
10.04.2017
It's myth-busting time! Here are some of the largest misconceptions built around community management, and why they are so, totally, INCORRECT (plus some tips on what you should be doing). Myth #1: "If You Build It, They Will Come" Myth #2: "Community Management isn't a full time job." Myth #3: "Community is another marketing audience." Myth #4: "Most community members don't participate, so it must be failure." Myth #5: "Community managers are solely responsible for the community." [...] ...
 
What The Promise Of Rising Engagement Numbers Means
10.04.2017
As a community grows, the rate of growth naturally slows (no. new members / no. total members (or DAUs)). You might get lucky in a fast-growing industry (data science etc...), but otherwise, you will at some point hit saturation (1). If you've set expectations (and constantly reported) on rapidly rising engagement metrics all this time, what will you do when you naturally go past the peak? Remember that rising engagement growth is an implicit promise. That promise is future engagement = valuable outcomes. If engagement slows and you can't see valuable ...
 
Enterprise Social Networks and Unified Communications are Driving the Communication Evolution
10.04.2017
Every few hundred years there occurs a sharp transformation. We cross a "divide." Within a few short decades, society rearranges itself - its worldview, its basic values, its social and political structure, its art, its key institutions. Fifty years later, there is a new world. The people born after the transformation cannot even imagine the world in which their grandparents lived and into which their own parents were born. Crossing the divide into new realities Understanding the difference between social media and social networking Unified Communications ...
 
Run Your Digital Strategy Through People, Not Presentations
10.04.2017
In today's blog, we discuss some of the insights from the first interviews from our latest research project: Alternative Approaches To Developing Digital Strategy. We are uncovering some fascinating input, but our investigations are still in progress. If you are responsible for digital strategy at your company, and would be interested in participating and receiving a free copy of the final report, please get in touch. You would be hard pushed today to find a FTSE500 company that doesn't have a digital strategy. With the threat of start-up disruption, ...
 
High performance Work Design Trumps Employee Engagement
07.04.2017
People usually equate high performance with employee engagement. Yet engagement is not the same as productivity and performance. How engaged people are depends on the work design, and the work design itself can promote productivity separately from employee engagement. Individual ability also is a critical contributor. Together they are the three main contributors to job performance: state of mind, ability, and job design. Engagement refers only to the first, yet the other two are arguably more important, especially for sustained performance over an extended ...
 
Competing To Deliver Collaborative Communications
07.04.2017
by David F. Carr - Give your employees less fragmented enterprise communications if you want them to collaborate better. Make the desktop more like the smartphone and enterprise experiences as good as consumer technology. None of those are new goals, but they are starting to seem more achievable. Until now, despite years of unified communications technology and rhetoric, I think the most unified communications most people have had is on their phones, a single device for calling, messaging, getting event reminders, and a dozen other modes of interaction, ...
 
10 Digital Workplace Trends Shaping the Future of Work
07.04.2017
Many of the discussions about the digital workplace and digital transformation strategies share a certain assumption: workers are jumping at the opportunity to go digital. However, new research from Deloitte's Human Capital business indicates the move to digital workplaces is not as fast, or as efficient as might be expected, and that a large disconnect separates the leaders of organizations from the workers when it comes to digital. Digital Tools Don't Equal Productivity 'Empowering and Connecting the Workforce' 10 Digital Workplace ...
 
Peter Aceto on Social Media, Leadership and Putting People First
07.04.2017
This week's interview is with one of the most well-known social CEOs in the world - Peter Aceto of Tangerine Bank (Formerly ING Direct) in Canada. For Peter, a strong social presence is a powerful differentiator that sets him apart from other leaders, particularly in the banking sector. He believes leaders have a lot to gain by engaging with employees, customers and prospective customers in meaningful dialogue about their lives, challenges, interests and concerns. By putting people first, they build a community of trust, loyalty and advocacy for the ...
 
Building A Related Skillset
07.04.2017
Reflecting upon the people we (and others) have hired recently, most seem to fall into the community plus category. They bring community talent, but they also bring something extra to the table. It might be a relationship with every top person in their field. It might be creative content skills (video etc..) It might be copywriting. It might be statistics and analytics. It might be persuasion or public speaking. It might be programming. It might be design and user experience. It might be understanding the full capabilities of community platforms. It ...
 
"Perhaps if I liked my job more..."
07.04.2017
I've been thinking about what she wrote since I got her message a few weeks ago. She had stumbled across an old blog post of mine from five years ago about "career insurance." She had been working at a job she never really loved for a long time, and a recent lay-off left her wanting something more from work, something she could "feel at least a little passionate about." She was interested in Working Out Loud, but some of the exercises seemed pointless to her given the state of her career. "Perhaps if I liked my job," she wrote, "I would be more interested ...
 
6 Steps To Re-Energize Your Work And Life With The Working Out Loud method
07.04.2017
In this blog, I will share my experience with the Working Out Loud (WOL) method by John Stepper. You will discover some of the benefits it can bring to your personal and professional life by helping you find the goals that truly matters to you. Before we get into the heart of the method, I would like to highlight the path I went through prior to learning about the WOL method and why I ultimately decided to join the program. Having worked at Bosch for 3 years now, I had the chance to join a community management training program. This was the first time ...
 
Wer nicht modern kommuniziert, hat auch keinen langfristigen Erfolg
07.04.2017
Es ist besorgniserregend: Laut einer aktuellen Befragung der School for Communication & Management, MPM2 und des Content Marketing Forums, besitzen nur knapp 40 Prozent der deutschen Firmen eine eigene Abteilung für interne Kommunikation. Und selbst in den Unternehmen, in denen es sie gibt, wird oft noch gearbeitet wie in der digitalen Steinzeit. Damit verkennen Firmen, dass es für eine erfolgreiche ganzheitliche Digitalisierung vor allem eines braucht: Eine moderne interne Kommunikation. Ein Beitrag von Lutz Hirsch (Hirschtec). Weg von der Bunkermentalität: ...
 
Social Collaboration 2017: die Mitarbeiter vernetzen!
06.04.2017
Welche neuen Erkenntnisse bringt die Social Collaboration Studie 2017 und was können Unternehmen daraus für ihr Management of Change ableiten? Soeben erschienen die Ergebnisse der zweiten Auflage der Deutschen Social Collaboration Studie. Bereits die Rahmenbedingungen sind bemerkenswert. Im Vergleich zu der ersten Auflage der Studie vor einem Jahr hat sich die Anzahl der Teilnehmer mehr als verdreifacht. Für mich sind es vor allem folgende Zusammenhänge, die in dieser Deutlichkeit überraschen: - Aufgrund der hohen Teilnehmerzahl spricht die Statistik ...
 
Zurück zum Miteinander der Menschen - Change mit Working out Loud
06.04.2017
von Sebastian Thielke - So die CeBIT 2017 mit der Enterprise Digital Arena ist nun auch schon wieder mehr als zwei Wochen her. Wird Zeit, dass da ein paar Gedanken und Schlüsse sich in einen Blogbeitrag ergießen. Ich hatte das große Glück auf einem Panel als Teilenehmer mit den Thema Community Management dabei zu sein und ein Panel moderieren bzw. provozieren zu dürfen, welches sich dem Thema Working out Loud widmete. Es waren wirklich tolle und vor allem offene Diskussionen und Gespräche. Eine Grunderkenntnis, die ich auch aus beiden Panels mittrage ...
 
The Tide Has Finally Turned - Networks Eat Hierarchy for Breakfast
06.04.2017
Apologies to Peter Drucker for hijacking his famous culture versus strategy statement, but for us, the recent 2017 Deloitte Global Trends tome signals a tipping of the scales that we have been anticipating, frankly, for decades. The Deloitte survey of some 10,000+ business and HR leaders across 140 countries voted "Organization of the Future: Arriving Now" as the number 1 human capital trend that concerns them most. Described as: "... actively building organizational ecosystems and networks. Agility plays a central role in the organization of the future, ...
 
Flocking Out Loud
06.04.2017
by Dennis Pearce - In a previous post, I briefly discussed how Working Out Loud could increase an organization's agility. I'd like to explore that in more detail here with the help of Mother Nature. As the rate of technological change has increased over recent years, most large companies are wrestling with how to stay agile in a rapidly changing marketplace. A solution for many of them has been to flatten the organizational hierarchy. Hierarchy is an interesting concept - most people will agree that it can make an organization inflexible and ...
 
How The 'Content Illusion' Is Leading Marketing Astray
06.04.2017
Another thought-provoking piece by Tony Zambito. More people and companies are falling for the 'Content Illusion'. You already know about it, but this is a particularly interesting perspective. It is another installment in our "Great Articles You may have missed" series. What Is The 'Content Illusion'? In the past five years, the often-unquestioned hymnal has been that to succeed in today's digital world, businesses must produce content. Produce high-quality content, yes. But, produce massive amounts of it to get in front of customers. According to various ...
 
Why This CEO Appointed An Employee To Change Dumb Company Rules
06.04.2017
Hootsuite's "Czar of Bad Systems" has the authority to fix processes that aren't working - anywhere in the company. Earlier this year, an employee wanted to send a customer a T-shirt with our logo as a gift. There was nothing special about this particular shirt. It was an ordinary, 100% cotton crew neck. But by the time this employee got approval - factoring in his own time and everyone else's up the org chart who had to weigh in before signing off on the request - the cost of this T-shirt had ballooned to at least $200. Every business has its own systems ...
 
Introduce Working Out Loud in Your Employee Community
05.04.2017
Have you seen people online talking about "Working Out Loud?" Maybe you've stumbled across a hashtag such as #WOL. What is Working Out Loud, anyway? A concept originally created by author John Stepper, WOL is building meaningful relationships with others based on generosity and shared purpose. In short - the idea is to give your time and energy to others openly, without expecting anything in return. So, how does this apply to your fellow employees at a company? A company's mission and vision already brings a sense of shared purpose, WOL can help employees ...
 
Meet the people who've stopped emailing
05.04.2017
They've sworn off email and say their lives are better. Just beware the backlash. Those who email Audie Chamberlain may get the impression that he's on a permanent holiday. That's because for two years an out-of-office reply directs anyone who emails Chamberlain to text him or email his business partner instead. But he's far from slacking. Behind the scenes, Chamberlain, chief executive of Lion & Orb, a public relations firm in Denver, Colorado in the US, has sworn off email. You read that correctly. Chamberlain doesn't do email. Instead, he uses ...
 
Everyone Has A Slice Of Expertise, You Need To Get Them To Share It
05.04.2017
Do you notice how clever this is? Everyone that has bought the product now has expertise. By sending out messages (to presumably random customers) to see if they can help answer the question, they're soliciting a remarkable amount of engagement. Better, they force you to choose between answering the question or admitting you don't know. Too often we focus on high-level expertise and forget that most questions are at the beginner level. Anyone who has recently gone through a similar experience can answer them, you don't need experts for this. You just ...
 
10 work skills for the postnormal era
05.04.2017
by Stowe Boyd - World Economic Forum's skills list is way out of date. Dion Hinchcliffe tweeted out a graphic (not exactly the one below, but essentially the same) listing skills for 2020 in contrast to 2015 offered up by the World Economic Forum. He got me to thinking. I think the World Economic Forum (WEF) -- or their contributors on the report, Till Alexander Leopold, Vesselina Ratcheva, and Saadia Zahidi -- are at least five years out of date. I think the set of skills they list for 2020 are the sort that CEOs and HR staff would have picked for new ...
 
The people power of transformations
05.04.2017
A new survey suggests that for their transformations to succeed, organizations need employee buy-in at all levels, consistent communication, and better people strategies. Organizational transformations are hard work, and according to the latest McKinsey Global Survey on the topic,1 companies are no more successful at overhauling their performance and organizational health than they were ten years ago.2 A particular blind spot seems to be the failure to involve frontline employees and their managers in the effort. Transformations have their truisms. Successful ...
 
The enemy within
05.04.2017
by John Stepper - It all seemed terribly important at the time. There were factions and disputes, often within the same division or sub-division, at every company I worked in. When I was in the IT department, for example, the enemy was the infrastructure group. When I was supporting a banking business, the Fixed Income executive threatened to have me fired if I shared anything with the Equities group. Usually, we referred to the enemy by their acronym. I still remember when GIS CM was at odds with GIS CB. It's laughable now, but only from a distance. ...
 
Virtual Reality im Intranet: Ein Thema mit Perspektive?
04.04.2017
von Oliver Chaudhuri - Von der Nische in den Massenmarkt: Virtual Reality hat in den vergangenen Jahren gewaltig an Dynamik gewonnen. Die Technologie, Akzeptanz und Verbreitung schreiten rasant voran. Die Kosten sinken weiter und neben VR-Brillen erobert das Thema auch die Smartphones. Exzellent produzierte Panorama-Videos mit Informationselementen, integrierte 3D-Objekte, Animationen und Echtzeitsimulationen: VR stiftet auch im Business-Kontext einen Mehrwert. Bisher allerdings in der externen Kommunikation, etwa zur Produkt- und Markeninszenierung. ...
 
The limits of social technology within existing organisational structure and culture
04.04.2017
by Lee Bryant - I enjoyed meeting up with friends and colleagues at this week's E20 Summit in Paris. The slides from my own short talk as part of a panel on leadership and organisational structure are embedded below, but here is a brief summary of the points I was trying to make. What needs to come first: the adoption of social technology in the workplace or the creation of a more conducive organisational structure and culture? In our experience, the best place to start with social technology projects is usually in an area of the business with clear, ...
 
10 Keys To Achieve Collaboration Success!
04.04.2017
by Brian Fanzo - Collaboration is nothing new and most organizations today understand the importance of teamwork and departments and business partners working together to reach mutual goals. More and more often the adoption of collaboration tools and strategies is driven by the fact that millennials now make up over 50% of the current workforce and are traditionally the biggest champions of collaborative work environments. Although collaboration is seen as an essential element within today's business culture many companies still lack the key components ...
 
How to Prime Your Digital Workplace Strategy for Success
04.04.2017
The traditional intranet is being replaced with a wide array of disconnected systems: for example, Slack for instant chat, JIRA for project management and Google Docs for co-authoring. But using disparate systems comes with problems. It means a loss of control for your organization and the loss of valuable knowledge in the "gaps" between those services. A digital workplace that's architected to allow your organization to swap, replace or enhance those third-party services, while maintaining overall control by connecting your digital workplace to these ...
 
Variety in collaboration tools is a blessing not a curse
04.04.2017
According to a recent article in ZDNet, "... enterprise collaboration is exciting again." The reasons given for this include: Low friction "chat" solutions are making collaboration easier in the enterprise. New collaboration tools come with apps that simplify integration with other enterprise systems. Collaboration tools are proliferating and this complicates adoption of a universal enterprise collaboration platform. This last factor can generate to more "Balkanization" - and less collaboration. Add to the above the need for internal groups to collaborate ...
 
Employees Are Looking for Experiences Too
04.04.2017
oung, talented employees are challenging traditional organizational structures and cultures as never before. The Industrial Age was about producing and owning stuff. The Digital Age is about shaping and using stuff. Only 21 percent of employees agree their performance is managed in a way that motivates them to do outstanding work, according to a 2017 Gallup State of the American Workplace report. Across all regions of the world, employees who said they are "not engaged" and "actively disengaged" outnumber those who are "actively engaged," according to ...
 
Change is more like adding milk to coffee
04.04.2017
by Niels Pflaeging - Change is not a journey. Never has been. Trouble is: Change agents around the world have been imagining change as projects, programs, planned exercises to be "kicked off" and "implemented". We have interpreted change as difficult ventures, endlessly long hikes, and exhaustive trips. No more: Here are 5 key insights into the true nature of change, and into how to create profound, transformational change, effortlessly and fast. Sounds impossible? Then check out these concepts for a more constructive and robust alternative to change ...
 
Perfektionismus - ein Zeichen von Unsicherheit mit schwerwiegenden Folgen
03.04.2017
In welchem Rahmen auch immer und ob im Kleinen oder im Großen: Perfektionismus im Management ist keine Tugend, sondern eine Schwäche. Nicht selten ist er ein Mittel, um zu vertuschen, dass man unfähig ist, mit Unschärfe und Unsicherheit umzugehen. Hierbei werden erhebliche Ressourcen verschwendet, enorme Produktivitätspotenziale unbeachtet gelassen und meist weit unter der eigentlich möglichen Geschwindigkeit gehandelt. Typische Situationen, in denen sich Perfektionismus nachteilig auswirkt Es gibt meiner Beobachtung nach unzählige Situationen, in denen ...
 
You Have a Voice In Your Organisation
03.04.2017
Sometimes people don't tell us what they think about our ideas and prefer to be nice rather than having an uncomfortable conversation with us. I get that. I've done that many times in my life too. It's easier to agree and say nice things rather than get into a conversation where you have to explain your true thoughts that may end up hurting them. It's too much trouble than its worth. But is it really? I believe if we came from a position of mutual respect, we could listen and learn from others to gain the benefit of their perspective and unique experiences. ...
 
Networking for Team and/or Self
03.04.2017
Teams and their leaders may have conflicting networking goals. That needn't be a problem, but often is. When it comes to teamwork, the role of team leaders is not only about setting goals and allocating resources, but also organising the work of their team members and forming networks among them, such as who works with whom, where and when. To get their work done, one team might need a leader to coordinate otherwise unconnected team members (for example, with separate, specialised sub-teams such as task forces), while another team might need to be more ...
 
11 Leadership Guidelines for the Digital Age
03.04.2017
The old ways of running a company won't cut it in a digital world. Ten years ago, when we would ask senior executives or company directors what "digital" meant to them, their response would usually be something related to social media. Today, it might be apps, Big Data, 3D printing, "the cloud" or another current example of digital technology. All such answers are equally correct - and equally in error. More important than the specific innovations introduced by the digital revolution is their earth-shaking cumulative impact on business and on organisations. ...
 
The imperatives of corporate innovation
03.04.2017
Gloria Lombardi interviews Jeremiah Owyang, founder of Crowd Companies, to explore their newly-released report 'The Corporate Innovation Imperative'. Owyang describes some of the most popular innovation practices that established corporations adopt to avoid being disrupted by emerging competition. Corporations are having to revise their innovation strategies within an increasingly disruptive business environment. Recognising the need for agility, and speed, they are creating innovation programmes to avoid disruption from companies such as Uber, Airbnb, ...
 
How Great Community Professionals Act Like CEOs
03.04.2017
Last week, I attended two conferences: MozCon and Community Leadership Summit (CLS). Within the span of a week, I saw what two very different communities could accomplish when they set out a vision and gathered people in one big room. CLS gathers community builders working on open-source projects in a grassroots unconference format. MozCon is a three-day conference in Seattle that hosts almost 1,500 marketers, who come together to learn about SEO and marketing best practices and to celebrate alongside the ever-endearing Moz mascot, Roger. Over the week, ...
 
Why Knowledge Management at Decentralized Companies Demands Unique Solutions
03.04.2017
I talked to Diego Fernandes, knowledge management senior analyst at Odebrecht, about engaging people in knowledge sharing at a decentralized company. Diego Fernandes will be a breakout session speaker at APQC's 2017 Knowledge Management Conference April 27-28. You can learn more about APQC's 2017 KM Conference here. In a decentralized company where employees have no formal obligation for knowledge sharing, how do you create a culture where KM is viewed as important? In your presentation, you plan to talk about KM in terms of three activities: recording, ...