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Curated hints on Digital Transformation, Enterprise 2.0, Enterprise Social Networks, Social Intranets, Social Collaboration, Knowledge Management, HR 2.0, ... and all the rest
Dr.-Ing. Carsten Rose – Effective: 31.03.2017
Social Business Digest by caro - Archive 03/2017
 

Archive 03/2017

 

The Surefire Way to Drive Engagement in an Employee Community: Choose an Idea and Make it Happen
31.03.2017
by Carrie Basham Young - Ok, senior leaders. This one's for you. We get a lot of questions about how to drive engagement in a company's enterprise social network. Companies put a lot of work into building fancy launch campaigns, creating fun reward programs for Champions, and printing posters about the benefits of the online employee community. These activities are valuable, they create excitement, and they signal that the collaboration party is getting started. However, there's a better way to foster the long-term adoption of and engagement in ...
 
The Problem with Email as a Collaboration Tool
31.03.2017
by Christian Buckley - Scan the technology news five years ago, and you would have found dozens of articles announcing the death of email, being replaced by various social technologies. Email as a collaboration tool was under attack. On the surface, it certainly appeared that it was on the way out. Since 2010, the total volume of e-mail has dropped anywhere from 10 percent (comScore) to 18 percent (McKinsey). And yet over the same period, more than 1 billion new email addresses have been created, with 3-times the number of consumer email accounts than ...
 
UK employees spend over a quarter of their time each day searching for information
31.03.2017
A new study by Jive has revealed that many UK businesses are suffering from corporate amnesia - when information, knowledge and content is misplaced or lost due to the departure of employees, data overload and an increasingly distributed workforce. In the UK knowledge workers represent 60 per cent of the overall labour force and are the single fastest growing segment. But, in time of profound technological change, which in theory should be fuelling huge improvements in workplace efficiency, the UK remains in a productivity slump. Unproductive, inefficient ...
 
Does My Organisation Need An Online Community?
31.03.2017
A quick Google search of 'the benefits of an online community' provides a plethora of encouraging results; from reducing support tickets, increased customer satisfaction, customer retention and advocacy, to improving SEO, increasing product innovation and increase in content reach. Whilst these are all viable reasons to invest in an online community, how do you assess whether a community is actually the right solution for your business? The truth is, no two organisations are the same, and every organization has its unique set of goals and challenges, ...
 
How to Make Your Digital Workplace Communications Tech Play Nice
31.03.2017
Raise your hand if this sounds familiar: you're walking into an important meeting feeling good. Your presentation is ready, you know all the right talking points, and your coffee has just kicked in. Suddenly you get a flurry of emails from remote participants -- a few are having trouble dialing into the call because they can't get the software working right. Others are in a room where they can dial in via phone, but they can't see your presentation. The "work from anywhere" mindset has changed the way we do business, and unified communications (UC) technology ...
 
Trust Must Be The Foundation Of Your B2B Digital Ecosystem
31.03.2017
Far from being a soft issue, trust underpins the management of your digital business and digital ecosystems. Trust is one of the most vital elements of any business relationship. But the shift away from linear value chains focused on internal relationships toward more open networks of relationships in the context of digital ecosystems has made trust a critical driver of new revenue opportunities and more efficient operations. As the foundation of your B2B digital ecosystem, trust has a significant impact on your bottom line as: Multistakeholder relationships ...
 
Mittleres Management: "Der Druck ist noch nicht groß genug"
30.03.2017
Manche Manager spielen bei der Digitalisierung weiter auf Zeit, die sie nicht haben. Deutsche Unternehmen wissen genau, wie wichtig Digitalisierung ist. Sie wissen auch, woran die Umsetzung bei ihnen hapert. Doch da eine Hierarchieebene um ihre Posten fürchtet, tut sich wenig. Hier fehlt ein Augenöffner. Frank Jorga ist ein Tausendsassa. Er war mal Programmierer, hatte sein eigenes IT-Unternehmen. Dann arbeitete er als Banker, studierte BWL und Jura, machte seinen MBA. Sein aktuelles Unternehmen, die WebID Solutions GmbH, verbindet die vorherigen Aspekte. ...
 
Digital workplace update: Why enterprise collaboration is exciting again
30.03.2017
by Dion Hinchcliffe - After years of incremental progress, the enterprise collaboration industry is currently seeing a burst of innovation that's led to several new approaches that have real potential to become digital workplace breakthroughs. The way that digital tools enable collaboration in the workforce is set for one of the largest shifts in years as new technologies and techniques provide several paths forward towards effective new methods. The root causes of these advances appear to be a confluence of three things: a) New emerging technologies, ...
 
Why is collaboration software suddenly such a big deal?
30.03.2017
As remote working has grown in popularity so to have the collaboration tools used by teams worldwide. Armed with technology and communications that make them accessible 24/7, teams across the enterprise are working differently than they did just a few years ago. People work anywhere and everywhere, across time zones, locations and cultures. Additionally, shifting demographics, cross-organisational initiatives, and agile approaches are leading more and more people to manage projects on a regular basis, whether they're "officially" project managers or ...
 
How to Create Useful Intranet Content
30.03.2017
Employees visit an intranet with a purpose. Whether it's getting HR information, reading the latest company news story or learning a "how-to" -- people use the intranet to accomplish tasks. Creating useful content that's accurate, relevant, and well-organized saves people time by making it easier to get what they need from a page and carry out business tasks more effectively. So what does useful content look like? Here we've outlined some fundamental ways to make your page content useful, and drive up the value of your intranet. Useful intranet content ...
 
Enterprise Social Networking
30.03.2017
Enterprise Social Networking is mainly use for an organization's social media, internally and externally, to connect individuals who share similar business interests or activities. This is focuses on the use of online social networks and social relations among people. Enterprise Social Networking is a facility of enterprise social software, which is necessarily social software used in "Enterprise" contexts. It encompasses the modifications to corporate intranets and other classic software platforms used by many large companies to organize their ...
 
Storytelling, Business Narrative, and Anecdote Circles
30.03.2017
by Stan Garfield - Storytelling: using narrative to ignite action, implement new ideas, communicate who you are, build your brand, instill organizational values, foster collaboration to get things done, share knowledge, neutralize gossip and rumor, and lead people into the future (from Steve Denning). Storytelling can stimulate change, build trust, instill values, enable collaboration, and transmit understanding. Storytelling should be incorporated in many of the KM implementation steps, activities, and components. A springboard story should be used ...
 
Vince Ebert: Freiheit oder Firmenwagen
29.03.2017
Junge Menschen wollen Freiheiten und keine Bonussysteme. Das müssen Unternehmen verstehen, wenn sie erstklassigen Nachwuchs für ihre Organisationen gewinnen wollen Vor einiger Zeit kam ein großer deutscher Konzern auf mich zu und wollte mich für einen humorvollen Vortrag auf einer seiner firmeninternen Veranstaltungen buchen. Einem Kick-off zum neuen Jahr mit den 200 wichtigsten Führungskräften. Thematisch sollte ich vor allem über Innovationsfähigkeit und Kreativität sprechen. Wie üblich gab es im Vorfeld ein telefonisches Vorgespräch, in dem wir die ...
 
10 Ways Not Sharing Knowledge Impacts Your Company
29.03.2017
There are numerous internal and external factors that can influence how well things work in a company. One of the most important ones - which unfortunately, is often disregarded - is not sharing knowledge. The importance of these overlooked factors translates into a lot of lost money. Let's get specific: Forbes conducted a study back in 2004, revealing that "Fortune 500 companies lose roughly $31.5 billion a year by failing to share knowledge". I have your attention now, right? Dorothy Leonard, Professor of Business Administration Emerita at Harvard ...
 
Untapping the hidden influencers in your organisation
29.03.2017
Who are the 'Paul Reveres' in your workplace, and how can they help you deliver change in your business? Decades before telephones and any other sophisticated communication technology existed, we relied on word-of-mouth to spread the word and engage people, often by foot, horseback and more recently by sea and air travel. But not all news that travelled through these means hit the mark. We quickly learnt that it's not just about how the message is delivered via various communication channels that's important. We also need to pay attention to who is delivering ...
 
Resetting Expectations for Your Collaboration Platform
29.03.2017
by Christian Buckley - A couple years back, I was able to participate in a think-tank event hosted by AIIM.org in Chicago attended by CIOs, CMOs, and many senior managers who owned collaboration within their organizations. Consensus among those participating was that the shift toward the cloud is forcing companies to seriously consider their existing systems, and whether current strategies are delivering expected value. This room full of business leaders largely agreed on one thing -- that most of our collaboration initiatives have not lived up to their ...
 
Blurred Lines: Developing Mutually Beneficial Digital Ecosystems
29.03.2017
It seems like there's always a new buzzword to describe what's happening to our personal and professional lives because of technology. Whereas we once summed up the change with the phrase digital transformation, we're now up to creating a living, breathing digital ecosystem -- and recent studies show a majority of today's companies aren't built to survive it. Think about cities like the Silicon Valley, Hong Kong, and New York City. They're hubs of digital discovery, where companies and people from a wide range of industries are working together for shared ...
 
Microcopy: little words make a big difference on the intranet
29.03.2017
Some of the greatest value the digital workplace can deliver is moving internal services online, making it easier to get things done at less cost to the company. Online HR, training or meeting room booking are just some examples of services that are delivered through the intranet to save money and time. The problem, as any regular user of these services will know, is that these are often difficult to navigate and use. At best this frustrates users; at worst it undermines trust in the intranet altogether and forces people to use offline channels. That's ...
 
A Few Hundred Posts (And The Small Bang)
29.03.2017
You might also notice from yesterday's post that a community needs a few hundred posts per month to sustain any level of viability. A challenge with any client when we begin a community project is to ramp up quickly to 300+ posts per month. If you're falling below that level, you're probably not going to make it. This sounds like a bigger number than it is. The secret to this isn't to have a huge number of members, but to ensure that the members you do have actively participate. This might be 300 people sharing 1 post per month or 50 people sharing 6 ...
 
Organizational Change Management and Social Media With Dr Jennifer Frahm
29.03.2017
Summary: In this episode of the Change Management Review? Podcast, Theresa Moulton interviews Dr Jennifer Frahm, founder of Conversations of Change. With a deep understanding of communication, change management and human behavior, Jen uses her expertise to help companies execute strategic change while supporting delivery. She has worked across multiple industries and her change projects have included culture change, process change, legislative change, mergers and acquisitions and technology / systems change. In this in-depth interview, Dr Frahm reveals ...
 
The Social Intranet. Building your team through Likes and Comments
28.03.2017
When Facebook and Twitter rose in popularity over a decade ago, employees were spending a substantial amount of work time on social networks. In 2013, it was estimated that social media distractions cost the U.S. economy a whopping $650 billion. While many companies spent a lot of money trying to block their employees from using social networks, others realized it's better to harness the enthusiasm for social networking and redirect it back towards the workplace. Social networking is now being touted as the key to developing stronger workplace collaboration ...
 
Take a graduated approach to governance
28.03.2017
It's not hard to describe great intranets: content is well-written and up-to-date, information can be found easily, news flows regularly, and staff are provided with tools that help them in their daily work. The challenge, of course, is working out how to achieve this! There's no doubt that governance is critical in ensuring that intranets meet their objectives. While you need to take a big-picture approach to governance, there should also be a pragmatic recognition that not everything can be perfect. To be successful, intranet teams should take a graduated ...
 
Email Isn't the Enemy, The Fight For Our Limited Attention Is
28.03.2017
If you read the popular business press in the last few weeks, you just might think so. A recent Wall Street Journal article, "Beware Collaboration-Tool Overload," quotes an enterprise IT manager boasting that by adopting the new Microsoft Teams, email traffic has declined by more than 30 percent ... as if the goal of effective collaboration is to reduce email traffic. In a similar vein, in a recent Atlantic article, "A Behavioral Economist Tries to Fix Email," behavioral economist Dan Ariely claims that "everybody recognizes how much we are destroying ...
 
Turn the Promises of the Digital Workplace to Reality
28.03.2017
Work has changed -- and the evolution is far from over. Culture and technology are rapidly transforming, pressuring businesses of all kinds and all sizes to adopt workplace strategies that better align with new ways of thinking and doing. Welcome to the era of the digital workplace, an amorphous term created to crystallize this changing world of work. Gartner defines the digital workplace as "a business strategy to boost employee agility and engagement through a more consumerized work environment." Deloitte defines it as "the natural evolution of the ...
 
How Your Company Culture Supports Your Digital Workplace
28.03.2017
Organizations that offer a great employee experience and support high employee engagement reap the rewards of increased productivity and innovation. Those benefits flow from a well-implemented digital workplace ecosystem, which provides digital tools, services and applications that enable new, more effective ways of working. The digital workplace is directly tied to competitive advantage -- and is no longer an "if" but a "when" for savvy organizations. Planning Your Digital Workplace Changing the Workplace Culture Put People First Inspire with a purpose ...
 
The Disruption of Digital Learning: Ten Things We Have Learned
28.03.2017
by Josh Bersin - Over the last few months I've had a series of meetings with Chief Learning Officers, talent management leaders, and vendors of next generation learning tools. My goal has been simple: try to make sense of the new corporate learning landscape, which for want of a better word, we can now call "Digital Learning." In this article I'd like to share ten things to think about, with the goal of helping L&D professionals, HR leaders, and business leaders understand how the world of corporate learning has changed. First, as a preview, let ...
 
Easy Answers
28.03.2017
by Simon Terry - People love easy answers. Promise a silver bullet. Sell a slogan. Give them a simple, short, step-by-step guide to success and they love it. However, as in politics, in the complex systems of modern business simple answers are easy to sell, but rarely effective. Selling the hard work of systemic change takes an entirely new conversation and different skills. Isn't Easier than This? This is all sounding complex. Make it easier for me. What can I buy to make this change? What initiative should I run? Where do I start? What decision should ...
 
When I first felt the 4th industrial revolution coming
28.03.2017
Hanami, the Japanese tradition of cherry blossom viewing, came to my mind. We were taking a walk outside. It was just yesterday, end of march 2017. The sun was warm and the whole day 14 different people from German multinational corporations were engaged in inspiring conversations about how to make the New Work work. With the warm rays of life-giving sun in our faces, the smell of upcoming summer in our noses and the first bees humming to greet the end of winter some cherry blossom started to elegantly fall down on us. In Japanese culture the cherry ...
 
Das müssen Führungskräfte bei der digitalen Transformation beachten
27.03.2017
Damit die Digitalisierung gelingt, müssen alle im Unternehmen an einem Strang ­ziehen. Das sollten Führungskräfte dabei beachten. Roboter als Jobkiller, ein Arbeitstag mit beruflichen Mails bis weit in den Feierabend, der rasante Umbruch bei etablierten Geschäftsmodellen: Die Auswirkungen der digitalen Revolution setzen viele Menschen unter Druck. Dennoch sind ­europaweit die meisten Arbeitnehmer ­optimistisch gestimmt. Nach einer aktuellen Studie glauben 95 Prozent der Befragten, dass ihre Unternehmen vom Wandel profitieren werden. Eine klare Mehrheit ...
 
Collaboration Overload Is a Symptom of a Deeper Organizational Problem
27.03.2017
Many leaders are now aware of the dangers of collaboration overload and collaboration-tool overload in the workplace. The evidence continues to mount that, for many organizations, the costs associated with meetings, emails, IMs and other forms of workforce collaboration now exceed the benefits. But what can get lost in the eye-popping statistics around excess email and meetings is this: Collaboration overload is almost always a symptom of some deeper organizational pathology and rarely an ailment that can be treated effectively on its own. Attempts to ...
 
Flying Free Under The Radar
27.03.2017
Many (most?) communities began under the corporate radar with a limited budget and no authority. Yet they're successful today. Working solo under the radar is a useful practice. You have no budget, but no expectations. That's a useful shield. It lets you test and refine different community concepts. If you begin the community as a major project, with a big budget and a big announcement (the dreaded big launch), the pressure is on. You only have one chance to get this right. You either show rapid growth or you and the community are gone. The problem is ...
 
Org Physics: How a triad of structures allows companies to absorb complexity
27.03.2017
by Niels Pflaeging - Since the rise of the corporation at the dawn of the industrial age, much has been said and written about leadership, power, and structure in organizations. Some in the field of organizational research believe that developing a robust theory of leadership is an illusive, even utopian, undertaking. Most practitioners, on the other side, do not seem to care much about theory at all. Consequently, two sets of beliefs tend to be constantly repeated in our field: On one hand, the tale of heroic leaders and their followers, combined with ...
 
How Embracing Social Changes Your Entire Business Viewpoint
27.03.2017
I received a tweet from a friend in the investment industry a few days ago, congratulating me on my "mention" in Investment News, one of the investment industry's most prominent trade publications. I scratched my head and wondered how this could be, since I hadn't been interviewed recently, and in fact, I'm not even working right now! I quickly pulled up the website, searched for my name...and there it was: a tweet I had sent just a few days before, commenting on some recent news in the industry. My tweet was featured prominently, and graphically, right ...
 
The Social Potential Failure Threatening Companies Everywhere
27.03.2017
The social economy is estimated at $1.3 trillion according to a widely circulated report by McKinsey & Company. Yet, astoundingly, only a small fraction of organizations have discovered how to effectively harness its power - especially, when it comes to generating revenue. In fact, there's a gap quickly widening between organizations who have developed a sophisticated understanding and approach to social media and those who are stuck lagging dangerously behind. Many organizations are simply checking social media off the list, doing the bare minimum, ...
 
We Need To Stop Trying To Predict The Future And Start Exploring It
27.03.2017
In a celebrated 1995 article in Newsweek, astronomer Clifford Stoll blasted Internet visionaries. "Do our computer pundits lack all common sense?" he asked. "The truth is no online database will replace your daily newspaper, no CD-ROM can take the place of a competent teacher and no computer network will change the way government works." Clearly, he was mistaken, but Stoll was no Luddite. In fact, he was an early adopter of the Internet who had spent years online. His article merely reflected what he saw: a complex technology meant for highly technical ...
 
Menschen oder Ressourcen?
24.03.2017
Ob es in der IT ist, in einem Call-Center, oder anderswo: Manchmal, wenn ich einen Manager frage, mit wem er arbeite, ist die häufigste Antwort: "Ich habe Ressourcen." Daraufhin beginne ich einen Dialog, aus dem ich nie sicher bin, als Gewinnerin hervorzugehen. Über das Thema "Auch wenn Stühle, Tische, Rechner und das Netzwerk eindeutig Ressourcen sind, kann man wirklich annehmen, dass eine Person, ein Mann, eine Frau, die Ressource einer Organisation ist? Und Sie? Betrachten Sie Ihre Kinder, die jungen Menschen, die Sie erziehen, deren Ausbildung Sie ...
 
Drive Engagement and Interaction Voluntarily via Team Collaboration Chat Apps
24.03.2017
Emails are almost extinct. The need to stay glued to your office desk is no more a necessity to stay connected with teams. Chat applications are here and are changing the way teams collaborate and communicate with each other with increased mobility. Chats have gone a long way from being reserved only for socializing purposes to hosting important team discussions and meetings where ideas are born and rolled out. Team chat apps built for iOS and Android devices are the new collaborative tools that business people thrive on. Chat apps solutions are seeing ...
 
Features, clicks, and little details
24.03.2017
Some people were afraid to post using their real names. So we recently switched on anonymous posting in our community. This could be a powerful tool if it were a 'tick box' alongside a comment someone was writing (like submitting reviews on our online community platform comparison tool below) It doesn't work well on Discourse. On Discourse it's a strange symbol hidden beneath an avatar option no-one will see. Nice idea, bad implementation. That small detail might prevent hundreds, possibly thousands, of people from sharing valuable posts. One prospect ...
 
Millennials aren't coddled -- they just reject abuse as a management tactic
24.03.2017
Younger employees keep getting stereotyped as insecure and needy. Perhaps the rest of us need to reconsider why we find it normal for bosses to be jerks Recently, the University of British Columbia's faculty of medicine circulated a video meant to make its instructors aware of "student mistreatment." With a minor-chord piano medley providing the soundtrack, viewers were asked to avoid putting students on the spot with questions, to minimize "cold and clinical" interactions, and to cultivate "safe" learning environments for the young residents. It seems ...
 
Notification System Design
24.03.2017
This is a post about the different challenges that come along with working on notification systems from a product perspective. I'm going to overload the term "notifications" in this post, but what I mean is: in-product notifications, push notifications, email, and system generated text messages. My experience in this space has been from spending some time working on Quora's notifications, Quora's feed, and Email (Gmail / Inbox). I've been wanting to write this post for a long time (almost two years actually) because I think notification systems are a ...
 
The Gig Economy Celebrates Working Yourself to Death
24.03.2017
Last September, a very twenty-first-century type of story appeared on the company blog of the ride-sharing app Lyft. "Long-time Lyft driver and mentor, Mary, was nine months pregnant when she picked up a passenger the night of July 21st," the post began. "About a week away from her due date, Mary decided to drive for a few hours after a day of mentoring." You can guess what happened next. Mary, who was driving in Chicago, picked up a few riders, and then started having contractions. "Since she was still a week away from her due date," Lyft wrote, "she ...
 
15 Steps to Achieve a Successful Company Intranet
23.03.2017
by Tim Eisenhauer - Company intranet software is one of the most powerful tools on the market for modern businesses. It's gaining traction at an impressive rate. When properly used, it can streamline all of your businesses processes, keeping you and your employees on task at all times. It eliminates many of the stressful aspects of the workday. As with any type of application, your intranet shouldn't be expected to run at peak level without any human intervention. There are many techniques you can employ to get the most out of it. With the ...
 
Are You Ready for the Intelligent Workplace?
23.03.2017
For hundreds of years, paper was the medium of choice for storing and transmitting information. We designed our workplaces around the fact that people had to be physically located with the information they needed. An army of clerical workers housed together in offices provided the human computing power necessary for information and data processing. Following in Paper's Footsteps A Fundamental Shift Is on the Way The Intelligent Workplace: Enter with Open Eyes and Minds [...] ...
 
What Do You Want A Community Visitor To Know?
23.03.2017
If the first question is what do you want a visitor to do, the second is what do you want a visitor to your online community to know? Do you want them to know this site is unique or special in some way? If so the site has to offer something unique or different from any other community in its field. This will require custom development. Place it prominently. Do you want them to know this is a popular place to hang out? If so, show lots of activity taking place, display the number of members participating, and highlight any other success metrics. Do you ...
 
Community "IRL" - 4 Ways to Energize Your Online Community With Live Events
23.03.2017
Everything's going great. You're successfully running your online community of customers, partners, influencers, developers, bloggers, and others in the sphere of your company's ecosystem. But you're still thinking, "How do I supercharge the passion I know is locked in all these awesome advocates online? How do I help my community create more meaningful bonds beyond their keyboards?" Those are great questions and here come some answers! We are social beings. As powerful as online community engagement can be, nothing replaces personal, face-to-face networking, ...
 
5 Things You're Doing to Alienate Your Community Members
23.03.2017
Everybody has a set of painfully annoying quirks they don't immediately recognize. Just ask my wife. She'll tell you all about mine. As a community manager, you're no different. There are aspects of your leadership and communication style that will inevitably rub some people the wrong way. So it helps to know where those blind spots are, so you can manage them. Today, I want you to consider your management style and the kinds of choices that may hurt your efforts to build a community. To do that, we'll turn to an unlikely example: sports. Here are 5 ...
 
Why HR Can't Lead Cultural Change
23.03.2017
Edgar Schein and the subject of organizational culture are forever linked due to his pioneering efforts in the field. His hallmark book, Organizational Culture and Leadership, has been a resource for more than 30 years. Ed shared insights from its recently released fifth edition during an interview at the Human Synergistics Ultimate Culture Conference last fall. Ed explained his original motivation for the book came from things he encountered as a consultant. He shared an important example as he contrasted his work with (the now defunct) Digital Equipment ...
 
5 Workplace Practices That Are on Their Way Out
23.03.2017
by Jacob Morgan - A lot of change is coming in the future of work, but we can start by removing these five outdated work practices from our offices: Some things, like hair scrunchies and jazzercise, simply run their course and go by the wayside. The same should be true for things in the workplace, but sometimes it can take a little longer for people to realize those practices and trends have reached their end. As we head towards the future of work, more outdated practices will start to be replaced by newer, more innovative thinking and streamlined, employee-friendly ...
 
Management-Ansätze: Warum agile Unternehmen mehr verdienen
22.03.2017
Agilität steht auf der Führungskräfte-Floskelliste ganz weit oben. Doch es lohnt sich, die Worthülse mit Leben zu füllen. Eine exklusive Studie zeigt: Agile Unternehmen haben deutlich höhere Margen. Kollegen stellen neue Kollegen ein. Zwei Leute arbeiten an einem PC. Stechuhr, Boni und Beförderungen gibt es nicht, dafür viele bunte Post-ist, ganz viel Eigenverantwortung und Transparenz: Der Düsseldorfer Internet-Telefonanbieter Sipgate lebt Agilität und bringt den großen deutschen Konzernen bei, wie das funktioniert. Der Bedarf nach derartigen Best-Practice-Vorbildern ...
 
If you want more people to use the intranet at work
22.03.2017
by John Stepper - For me, it started in 2007. After almost 15 years of working on trading floors, I was close to losing my job and was looking for some other way to add value and stay employed. That's when I started thinking about the intranet. A list of failed experiments [...] Do you see a pattern? We were so focused on technology, on trying tool after tool, that we missed the parts about helping people and solving problems. "This will change everything" The biggest lesson What I would do now [...] In short, I'd try to help people experience a better ...
 
Why You Should Be Measuring Community Vibrancy
22.03.2017
Charisma, drive, perception - all so-called "soft skills" essential in today's workplace. Yet despite being widely known and valued, soft skills take a back seat to more defined skills like writing or expertise in Excel. Those are the skills employers use to grade your resume. But how far will Excel get you if you can't get along with your coworkers or persuade your boss to try a brilliant new idea? While considered less weighty than other skill sets, soft skills are critical for success. Vibrancy metrics are the soft skills of the online community world. ...
 
How important is it for employees to belong?
22.03.2017
Belonging isn't a feeling we often discuss in a workplace context, but a report released by Culture Amp drawing on research from a survey created with Paradigm suggests it's a feeling we're going to be talking about a lot more in 2017. The New Technology Industry Diversity and Inclusion Report 2017 presents seven key findings. Some, like the observation that perceptions of what constitutes diversity vary across people of different backgrounds and ages, are unsurprising. Yet it's satisfying to finally have the data and insights to confirm our long-held ...
 
The Real Reason Your Employees Can't Innovate
22.03.2017
CEOs talk incessantly about innovation. They want innovation, but they can't get it. Their teams disappoint them by failing to come up with big, out-of-the-box ideas at the rate the CEO is looking for. CEOs who get upset by their team's inability to innovate are blind to the reality that the innovation problem rests squarely on their shoulders. You can't legislate big ideas. You can't force people to come up with radical concepts. As CEO you either create a culture for innovation and get the innovation you want, or you don't ...
 
How Every Industry Can Learn From The Open Source Movement
22.03.2017
The idea of a communal society has always been suspect. From the nihilism of the nineteenth century Fourierists to the wide-eyed optimism of the hippie communes of the 1960s, they are seen as somewhat well meaning, but also destructive and naive in their assessment of human nature. Still, go on the Internet today and you can't click or swipe on anything without hitting an open source community. Starting with basic technologies like Linux and Apache all they way up to highly specialized ones like Spark and Cloud Foundry, it's hard to find any core technology ...
 
Windhunde und Cargo-Kulte schaden dem digitalen Wandel
21.03.2017
von Gunnar Sohn - Gestern habe ich mich zum wiederholten Male über Berater-Luftpumpen geäußert, die einem jeden Tag irgendwelche Tschakka-Botschaften zum digitalen Wandel an den Kopf knallen. Es sind merkwürdige und zumeist nicht sehr geistreiche Gestalten. Sie hämmern Begriffe, PowerPoint-Folien, Best Practice-Beispiele, Benchmarks, Empfehlungen für das Prozessmanagement und technokratisch-ganzheitliche Werkzeuge in den Raum und bleiben dabei Diener des alten Systems. In ihrer Wissensanmaßung vermitteln sie Gewissheiten und goldene Erfolgsregeln mit ...
 
Are You a Digital Transformation Laggard?
21.03.2017
The secret to long-term business success is "digital transformation" -- or so we've been told repeatedly over the last three years. At conferences, during meetings, in conversation, no matter what the original topic, the talk inevitably returns to digital transformation. And while I buy the premise, the reality is messy. Organizational dynamics, installed technology, available technology and a rapidly evolving industry greatly complicate the process of digital transformation. Which has resulted in a common phenomena: over and over people tell me ...
 
Peer-to-Peer Recognition and It's Effect on Employee Motivation
21.03.2017
Employee motivation is hard to quantify, but our company never shies away from a challenge. As a global business network dedicated to happiness at work, Happy Melly is backed by an 11-person team focused on helping people increase job satisfaction. We live and breathe experimentation, so we take ideas and test drive them on each other. And so in the spirit of our culture of adventure and analysis, a few months ago our founder Jurgen Appelo suggested we see if we could draw any tangible data from our peer-to-peer recognition program, one of our ongoing ...
 
Peer-to-Peer Recognition: Embracing an Employee Motivation Theme
21.03.2017
In part one of our analysis of peer-to-peer recognition, we discussed how we use the concept of Merit Money to recognize team members at Happy Melly. Compared to traditional, management-based bonus systems, Merit Money encourages peer-to-peer recognition. Team members reward each other with points based on pre-defined company values. The Bonusly tool converts points into tangible rewards. When evaluating this system, four overarching themes surfaced repeatedly. Employee Motivation Theme #1: Self-Learning Employee Motivation Theme #2: A Learning Stimulator ...
 
Double Down on Your Community's CTA
21.03.2017
Do you think Reddit's homepage would be better if it was shorter? What if it was divided into different sections with a featured top 5 list, a place to get involved, a place to search, and a big graphic announcing members can 'join, share, and connect' with people like themselves? Reddit's homepage works so well because it doubles-down on what the audience most wants to do; browse discussions to find something entertaining. It's important to double-down on the most important call to action instead of trying to cater to every possible CTA. Almost every ...
 
Industry 4.0: The Five Steps Towards A Digital Supply
21.03.2017
If the vision of Industry 4.0 is to be realized, most enterprise processes -- manufacturing, product development, customer relations, and the workplace itself -- must become fully digitized. A critical element will be the arrival of the digital supply chain. The supply chain today is a series of largely discrete, siloed steps taken through marketing, product development, manufacturing, and distribution, and finally into the hands of the customer. Digitization brings down those walls, and the chain becomes a completely integrated ecosystem that is fully ...
 
Hierarchy is Detrimental for Human Cooperation
21.03.2017
Abstract Studies of animal behavior consistently demonstrate that the social environment impacts cooperation, yet the effect of social dynamics has been largely excluded from studies of human cooperation. Here, we introduce a novel approach inspired by nonhuman primate research to address how social hierarchies impact human cooperation. Participants competed to earn hierarchy positions and then could cooperate with another individual in the hierarchy by investing in a common effort. Cooperation was achieved if the combined investments exceeded a threshold, ...
 
Social Business ist der Dreh- und Angelpunkt des Digital Workspace - aber nicht nur
20.03.2017
Kommunikations- und Kollaborationslösungen sind das zentrale Drehkreuz des digitalisierten Arbeitsplatzes. Keine anderen Lösungen werden hier so viel genutzt wie etwa E-Mail, Telefonie und Webkonferenzen. Des Weiteren sind viele Anwendungen mit Kommunikations- und Kollaborations-Tools verknüpft, um sie effizient nutzen zu können. Die Entwicklung geht dabei dahin, auch immer mehr Mechanismen von Social Networks zu integrieren - nicht um z.B. E-Mail zu ersetzen, sondern um sie wieder bestimmungsgemäß nutzen zu können. In der Zusammenarbeit und Kommunikation ...
 
Digitalisierung: Was die Re-Organisation der IT-Abteilung ausbremst
20.03.2017
Das Schwierige an der Digitalisierung ist offenbar nicht die Technik, sondern die Organisation von Menschen und Prozessen. Das zeigte die IT-Trends-Studie 2017. Das gilt sowohl auf Unternehmensebene, als auch auf der Ebene der IT-Abteilung. Dementsprechend würde ich erwarten, dass jetzt viele Projekte zur Transformation von IT-Abteilungen anlaufen. Aber weit gefehlt. Verschließen CIOs einfach die Augen vor dem, was notwendig ist? Mittlerweile haben deutlich mehr der in der Studie befragten CIOs Schwierigkeiten bei der Digitalisierung - von 60 Prozent ...
 
User-Experience-Juwelen: Interviews und Beobachtungen
20.03.2017
Stellen Sie sich vor, Sie suchen den Schnappschuss vom Wasserfall in einer Sammlung von 378 Urlaubsfotos. Wahrscheinlich werden Sie in einer wohldurchdachten Ordnerstruktur schnell fündig. Oder Sie nutzen die Sortierfunktion in Ihrem Fotobearbeitungsprogramm, vielleicht auch die Kombination aus beiden Möglichkeiten. Spannend ist, welche Klickwege dabei selbstverständlich für Sie sind. Sollten Sie am Rechner nach Ihren Bildern oder Dokumenten suchen, so unterliegen Sie nicht nur den gegebenen technischen Restriktionen, sondern auch den Intentionen der ...
 
Digital Transformation Initiatives Can't Ignore the Employee Experience
20.03.2017
by Brad Grissom - Most digital transformation initiatives currently focus outward on the Customer Experience and for good reason. How customers interact -- and more importantly, how they expect to interact -- with companies today has been significantly influenced by consumer-focused technologies. As customers, we desire simple, lightweight, and intuitive interactions that quickly get us to our goal. Companies that are providing these interactions are excelling in customer service, satisfaction, and new acquisitions. Companies that provide novel experiences ...
 
Networked knowledge creates value
20.03.2017
by Harold Jarche - As we enter the network era, the dominant technology is the internet and working knowledge is distributed through professional communities. Compare this to the last 75 years where the company was connected to a factory and knowledge was delivered from business schools. Tangible goods, best practices, and standardization are being replaced by intangible assets, emergent practices, and transparency. In the network era, business is changing. In the networked knowledge triad, I tried to show how real value creation today happens outside ...
 
Rethinking the Corporate Love Affair with Change
20.03.2017
Managers have a tendency to belittle the people we see as "resistant to change" - the employees who don't change fast enough. But this bias toward speed and change - and above all, speedy change -- belies humanity's innate, and often advantageous, embrace of a blend of change and stability. The effective executive knows this to be true, and welcomes change into some parts of the organization, while holding it at bay from others. [...] There is a tremendous, if largely invisible, cost to chasing management fads when your people could instead be getting ...
 
We Are All Adults Here
20.03.2017
by Simon Terry - Our relationships with our parents are some of the most significant relationships in our lives, for better or for worse. We cannot and should not try to replicate those relationships at work. It is time that our workplaces adopt the policy "We are All Adults Here". Playing at Parents and Children When Netflix set out to define its culture as a startup, one of the core ideas was "we are not family here". Netflix explicitly set out to leverage a radical idea of establishing its culture on adult-adult relationships. They want employees ...
 
Is It Time To Brand Flip?
20.03.2017
by Sarah Goodall - As I travelled on the London Underground recently, I noticed a huge advertising campaign by Apple. They've covered some of the tube stations with user generated content. Amazing images that customers of their product have created using their product. What's more, Apple credit the customer on the advert. This morning I dropped by Tesco, a global UK retail chain, to pick up my shopping and I noticed the have done something similar. They're showcasing customer recipes all over the store via their Love Food Stories campaign. Real ...
 
Where Chat Collaboration Software Falls Short as a Community Tool
17.03.2017
When it comes to offering support choices, many firms believe they can save a little money and streamline the process by using a popular new tool, even if it isn't the right tool for the job. In this instance, many companies have been choosing chat collaboration software such as Slack for this purpose. There are inherent problems with taking this route. And a lot of it comes down to the old adage about using the right tool for the right job. Where Chat Software Breaks Down Online Communities: A Solution that Works But Is it Worth It? A Clear Choice - ...
 
Defining the Digital Workplace: Core Elements and Capabilities
17.03.2017
It could be argued that every workplace today is a digital workplace, given the variety of new and emerging technologies now in common use. But in reality the digital workplace is more than the sum of its technologies. As Paul Miller CEO and founder of boutique consultancy Digital Workplace Group (DWG) explained in the first of this two-part series yesterday, the defining elements of a powerful digital workplace include a digital presence -- a set of diverse services, devices and tools that allow people and content to be available wherever we are; Speed ...
 
Felix Schröder, HIRSCHTEC, versteht das Social Intranet als Eintrittstor in den digital Workplace
17.03.2017
An Begriffen mangelt es uns in der Digitalen Transformation wahrlich nicht: Social Intranet, Digital Workplace, Enterprise Social Network - all das sind technologische Schauplätze, auf denen Mitarbeitende, Management, Unternehmensleitung und -kommunikation agieren sollen. Bei Mitarbeitenden ist oft Unsicherheit zu spüren, was nun bitte wo platziert wird, werden soll. Das Panel "Empfehlungen für den Entwicklungspfad vom Social Intranet zum Digital Workplace" entwirrt den Knoten, und Felix Schröder zieht bereits heute im Interview die ersten Fäden gerade. ...
 
Great Customer Experiences Start with Operational Excellence
17.03.2017
The biggest factor impacting the customer experience isn't the front-line employees or the last touch customer-facing applications -- it's the operational systems buried a few layers down in the enterprise architecture. Companies often misinterpret customer experience to mean the experience at the last touchpoint. They train customer service and sales people to be customer-centric, create the best online and mobile UI and invest in social engagement and listening. However, all these investments are futile if the underlying operations are not ...
 
Will the Gig Economy Make the Office Obsolete?
17.03.2017
The gig economy, where independent consultants, contractors, and freelancers create portfolios of work in lieu of one full-time job, is transforming the way we work by disconnecting work from an office. In the traditional jobs economy, employers often require employee attendance in the office five days a week, eight hours a day. Gig economy employers, in contrast, focus entirely on performance, not attendance in the office. It doesn't matter if the idea for how to solve a problem or the insight to craft a new strategy is generated in the middle of the ...
 
If you don't trust your employees to work remotely, you shouldn't have hired them in the first place
16.03.2017
Building software for startups is a huge challenge. Not because writing the software itself is that hard, but most startups have managed to create the least optimal places to do work. In my 10+ years of experience as a software engineer at startups, I cannot trust employers to provide me with an adequate work environment, and this holds me back from doing the best possible work for them. I am an ambitious, driven individual, and I want nothing more than to provide the places I work with my best possible output. I will give whatever company I am working ...
 
Collaboration Leads to Success in Digital Workplaces, SAP Survey Finds
16.03.2017
Enterprise collaboration improves workplace performance and leads to happier, more engaged employees. But effective collaboration requires more than broad strategies and endless meetings, which leave employees with too little time for the critical work they must complete on their own. Rather positive, effective and efficient collaboration policies should be incorporated into the workplace through technology, processes and organizational culture -- goals most companies still haven't mastered. Those are key findings from a new study on collaboration ...
 
What the Heck Is a Digital Workplace Anyway?
16.03.2017
"Forces colliding in the workplace are putting stress on the traditional ways of managing and structuring work." "New and emerging technologies are transforming the type of work employees perform, as well as where and how work gets done." Wow. That's quite a lot to digest about the effects of technological, cultural and demographic changes on workplaces of all kinds -- and it comes from no less of an expert than the Gallup organization, which has been providing data-driven news based on polls, daily tracking and public opinion research since 1935. ...
 
Digital Transformation May Require Company Culture Shift
16.03.2017
Organizations see the correlation of employee experience and engagement with productivity and innovation. The intersection of these positive employee attributes is directly traced from a well-implemented digital workplace ecosystem. It is not an "if" but a "when" for organizations that have not digitally transformed, as it ties directly to competitive advantage. An overarching strategy, comprehensive design and seamless integration delivers an atmosphere better able to exploit challenging business conditions. This digital transformation should align ...
 
The 7 Factors that Influence User Experience
16.03.2017
User Experience (UX) is critical to the success or failure of a product in the market but what do we mean by UX? All too often UX is confused with usability which describes to some extent how easy a product is to use and it is true that UX as a discipline began with usability - however, UX has grown to accommodate rather more than usability and it is important to pay attention to all facets of the user experience in order to deliver successful products to market. There are 7 factors that describe user experience, according to Peter Morville a pioneer ...
 
Are Internal Social Networks Ungovernable?
15.03.2017
I recently ran a workshop for one of EK's clients that was designed to discover, document, and then model how their internal social network (Yammer in this case) was running in their organization. The idea was to figure out if the company could use Yammer less organically and more deliberately for communication and collaboration. The company is relatively new to social networks. They turned Yammer on about 7 months ago and initially just let it run, watching how employees used it without any real institutional encouragement. The result was about what ...
 
Your phone has already fixed chat fragmentation
15.03.2017
How many chat systems do you use? If I look at my own device and exclude work-related Slack messages, I'd say 50 percent of my chats are in iMessage, 30 percent WhatsApp, and 20 percent are some mix of SMS, Snapchat, Instagram direct messages, Skype, Twitter DMs, and Facebook Messenger. My colleagues in Japan overwhelmingly use Line while my friends in China do the same with WeChat. My security-minded friends, meanwhile, all use Signal or Telegram. And still, there are many more chat systems to choose from. That's probably why the XKCD comic ...
 
Integrating Social Media Across the Enterprise at Adobe
15.03.2017
Lauren Friedman is Head of Social Business Enablement at Adobe. She runs Adobe's enablement infrastructure programs to establish integrated social media strategies that empower business functions, ultimately elevating Adobe as a social business. In this role, Lauren infuses social media into every aspect of the way Adobe does business. Adobe is a technology leader. Most people know about Photoshop and the Adobe Marketing Cloud, but they may not be aware of the full breadth of their solutions. The company provides everything needed to design exceptional ...
 
How to Reward Your Community Members
15.03.2017
Community management operates by a golden -- if unwritten -- rule: give to your members long before you plan to ask for anything in return.At the end of the day, community building is about making your members feel like they're better people for having been part of your community. But how do you accomplish that? You do it one day at a time, with the right rewards in place that resonate with your members. Lay Your Community's Foundation with a Rewards System When Extrinsic Rewards Don't Work When Extrinsic Rewards Do Work Intrinsic Rewards How Do You ...
 
The Social Network Map
15.03.2017
This post continues our series on key SWOOP indicators. The 'Social Network Map' is prominently displayed on the Personal Tab, as a personal social network map. A second social network map representation is available at the Enterprise tab level, to identify how business units or offices, or the like, are connected via inter-group connections. Can you believe that the first social network map like this one was created some 80 years ago? It was hand drawn to document a girls' friendship network in a New York school. Today we have more automated methods. ...
 
Social Network Analysis: SNA, ONA, VNA
15.03.2017
by Stan Garfield - Social network analysis: mapping and measuring of relationships and flows between people, groups, organizations, computers or other information/knowledge processing entities; the nodes in the network are the people and groups, while the links show relationships or flows between the nodes - provides both a visual and a mathematical analysis of human relationships (from Valdis Krebs) Social network analysis (SNA) maps and measures relationships and flows between people, groups, or organizations to improve communities, identify missing ...
 
Wir brauchen mehr Change-Leader!
14.03.2017
Das digitale Zeitalter hat begonnen. Wir stecken mitten in der 4. Industriellen Revolution. Die meisten Unternehmen befinden sich am Anfang ihrer digitalen Transformation. Über "digital" und "Transformation" wird schon länger viel gesprochen. Dabei steht aber häufig die Technologie im Vordergrund: Fragen zu Big Data, Künstlicher Intelligenz, Automatisierung und Robotik, Internet der Dinge, neuer Informations- und Kommunikationstechnologie, uvm. Ein Wandel ist aber nicht nur eine Frage der Technologie, sondern setzt auch auf den Ebenen Kultur, Struktur ...
 
Be not afraid: Believe in ESNs
14.03.2017
by Rita Zonius - Change can be a scary thing. In an increasingly social business world the arrival of enterprise social networks (ESNs) in workplaces has been met with a mixture of enthusiasm and anxiety. The truth is you have nothing to fear--while it will change the way everyone works, it is only for the better. Many large organizations have tools to manage the ebb and flow of high amounts of information. Staff tend to either help or hinder the flow of information and we've all worked with sharers, hoarders and people with styles somewhere in between. ...
 
Beware Collaboration-Tool Overload
14.03.2017
Employees are struggling to cope with an abundance of tools, prompting providers to try to simplify things for them. There are few markets in corporate computing hotter right now than collaboration applications and services. But with that success comes a challenge: How do the providers of those apps and services hold on to customers who are feeling overloaded on collaboration? Startups such as Box Inc. and Slack Technologies Inc. have soared to billion-dollar valuations by offering workers new ways to share documents, create group chat sites, videoconference ...
 
7 Practical Ways To Get Your Execs Using Social Media
14.03.2017
This week I visited Berlin to talk employee advocacy and social leadership with internal communication professionals. A key part of this session focused on leadership social coaching because social business has to start with social leaders. Altimeter/LinkedIn research shows that executives at socially engaged companies are 50% more likely to actively encourage employee use of professional social media. On the flight home yesterday I read a fascinating HBR interview with John Legere, T-Mobiles tweeting CEO. He explained that... "Social media has become ...
 
Building Communities Through Competition (The Case Of Kaggle)
14.03.2017
Don't believe a community is a forum with good questions and helpful responses. This pervasive mindset limits the potential of your audience. Kaggle has 500k members. It's the most important data science community in the world. It's a huge success. And it's almost entirely oriented around competitions. Companies post data sets, prizes, and members compete to solve them. This is entirely different from how most people approach communities. It's worth exploring what lies beyond the typical range of community approaches. The fastest growing communities ...
 
The seven decisions that matter in a digital transformation: A CEO's guide to reinvention
14.03.2017
A successful digital transformation requires making trade-off decisions. Here's how successful CEOs guide their business's reinvention. Being the CEO of a large company facing digital disruption can seem like being a gambler at a roulette table. You know you need to place bets to win, but you have no idea where to put your chips. Of course, digital transformations aren't games of chance. But they do require big and bold commitments in the midst of uncertainty to reinvent the business rather than just improve it. Stay current on your favorite topics Subscribe ...
 
Community Management und Hierarchien - Gegensätze oder anpassungsfähig?
13.03.2017
von Sebastian Thielke - Vor kurzem hatte ich die Chance, mit Ellen Trude zur Enterprise Digital Arena auf der CeBIT 2017 ein kleines Gespräch in Form eines Interviews zu gestalten. Ausschlaggebend für das verbloggte Interview waren vier Fragen, die sich auf Community Management, Organisationsformen und Lernformen wie Working out Loud bezogen. Mir war es in diesem Zusammenhang sehr wichtig, dass diese Elemente sich verbinden und dass es hier kein schwarz und weiß gibt, sondern die sinnvolle Ergänzung der Themen untereinander. Aber vor allem ist mir das ...
 
Digital Workplace Tools Are No Excuse for Sloppy Work
13.03.2017
Has the quality of our work suffered in the digital workplace? With digitization comes a world of research at our digital fingertips, increased collaboration opportunities, automagical spelling and grammar correction and instant sharing for review and approvals. We should be getting better with all this digital help. But just the opposite seems to be happening. The Doctrine of Completed Staff Work Rule #1 The one with crowdsourcing Rule #2 The one where Siri takes my job Rule #3 The one where half-baked ideas replace polished artifacts High Performance ...
 
The Art of Collaboration Implementation
13.03.2017
by Christian Buckley - Successful collaboration implementation is a big issue for many organizations, and for many different reasons. Collaboration plays a big part in the success of any business or organization, regardless of their size. Many companies are searching for a solution to help increase communication and teamwork. Of course, collaboration can mean many different things to many different people -- both across business units, but also within a single organization. The first step in any successful collaboration strategy is to define the exact ...
 
Global digital workplaces need a language strategy
13.03.2017
Truly global digital workplaces span continents and countries. They encompass a workforce divided across many business divisions and roles. As organisations are designing and delivering the latest generation of global intranets and digital workplaces, they're running up against an age-old challenge: language. While English is the default 'working language' of most global businesses, it's easy to forget that the day-to-day interactions of staff in local business units may be very different. To ensure that the digital workplace is a complete success, there ...
 
The Secret To Online Community Success (Hint: It's Not The Technology)
13.03.2017
by Vanessa DiMauro - You wouldn't begin building a house without architecture and design in place. But that's what many companies do when they decide to build a branded online community. They select a technology platform and quickly move to the implementation stage without crafting the business plan, outlining the goals and measures of the community - and most importantly, understanding their customers' needs and how the community will serve those needs. If you want your online community to succeed, you need to do a lot of "pre-shoveling" - spending ...
 
7 Rules For Measuring and Improving Online Communities
13.03.2017
Did you use the wrong tactics or were the tactics badly executed? Are you measuring the metrics that matter to you or to metrics you heard someone else was measuring? Are you just looking to impress your boss or are you sincerely looking for ways to improve your community? When we do use data in online communities, we use it badly. There are 7 simple rules that might help: Don't measure anything you don't have a process to improve Don't open an analytics package before you know what to measure Don't measure someone else's strategy Measure if your tactics ...
 
Want Happy Employees? Here's What to Do
13.03.2017
Organizations need to invest in culture, technology and their own physical space to keep employees happy and engaged. Jacob Morgan, author and futurist, shared those thoughts on the CMSWire-Igloo Software webinar last week, "The New Rules of Employee Engagement." "Your ROI doesn't come from investing in one of these things, two of these things or even all three at a mediocre level. You have to do an awesome job at all three," said Morgan, author of the upcoming book, "The Employee Experience Advantage." Many organizations recognize these employee-experience ...
 
4 ways to foster collaboration
10.03.2017
Teamwork is the cornerstone of most businesses, especially those that create content (and isn't every company in the content game these days?). After all, engaged, talented professionals contributing their diverse talents, skills and points of view reap rewards for the business. But teamwork can be hard. A survey by talent management agency, Cornerstone, found that more than a third of employees say there was not enough collaboration happening in their workplace. The benefits of collaboration are clear. Teams that collaborate well are more profitable, ...
 
Don't just enjoy Yammer, exploit it
10.03.2017
Move from the left slide to the right side. "Yammer is a great tool for internal communications." Awesome, but it's so much more. For many of my clients, Yammer is a way of life. It's adopted and owned by internal communications teams (or similar) and yields great success. Most seasoned clients have seen results in the 'left' hand: Internal communication campaigns Connecting colleagues around interest groups Leadership voice and YamJams Social outlet for staff. All good stuff, and we're happy to report years of evidence and stories of how Yammer ...
 
Community isn't a place
10.03.2017
Is 2017 the year you are deciding to "build a community?" Please keep this mantra in mind: "building a community" is far less about purchasing community technology and far more about the conversations you will have inside that space. The community is the people, not the place they congregate. This is a very small sampling of the types of conversations that might happen in an online community (whether it's an owned, branded community, a space within a social network, or a mixture of both): Work collaboration Influencer missions and engagement Healthcare ...
 
DevOps has reached critical mass, CIOs need to get on board
10.03.2017
DevOps is one of the most powerful weapons that CIOs have in their arsenal. DevOps unites the entire enterprise in delivering business transformation with superior customer experience. Companies like Target, Capital One, Walmart, ING, Nordstrom, Netflix and JetBlue are already reaping the benefits. In order to unlock the promise of DevOps, CIOs must lead the call for cultural change. As any leader knows, changing institutionalized behavior is the toughest of all management challenges and CIOs are understandably skeptical of new trends. Despite this, ...
 
A Fabric, not a Platform
09.03.2017
Apple and Google are competing to build a fabric that connects everything you own and use, working outward from the globally meshed supercomputer you carry in your pocket. Both apply deep learning technology to AI assistants, and are opening up their AIs and bots to other apps, bots, and cloud services. This richly connected fabric makes bots useful and AI assistants valuable by teaching them how to identify objects you're talking about as well as understand what you want done. The same applies at work. Making this happen requires a shift from the ...
 
Building a Collaboration Hub
09.03.2017
by Christian Buckley - One of my regular activities is sorting through the ever-growing backlog of digital content across my many machines at home, purging or re-classifying content from 10+ years back. I still have digital edits of articles written in the late 1990's, and much of the content and concepts are still relevant?--?and a quick tag or two as I move the content out of documents and into OneNote will make it all much more accessible when i put together the next article. What is interesting is that much of my content from 2002 (when I started ...
 
STUDY: The Business Impact of Online Communities
09.03.2017
How do organizations track the impact of their online communities? How do they measure expenditures, revenue, and cost savings? How do they link the community to competitive advantage? To get answers to these critical questions, Leader Networks conducted a survey of nearly 300 marketing and community leaders that resulted in The Business Impact of Online Communities Study. Out of the participants, 34% work at Associations. The survey confirmed what we've seen first hand: Online communities deliver significant business benefits - but community leaders ...
 
Why the Millions We Spend on Employee Engagement Buy Us So Little
09.03.2017
by Jacob Morgan - Organizations are spending hundreds of millions of dollars on employee engagement programs, yet their scores on engagement surveys remain abysmally low. How is that possible? Because most initiatives amount to an adrenaline shot. A perk is introduced to boost scores, but over time the effect wears off and scores go back down. Another perk is introduced, and scores go back up -- and then they fall again. The more this cycle repeats itself, the more it feels like manipulation. People begin to recognize the short-term fixes for what they ...
 
Setting social goals, the key to changing the ways of working?
08.03.2017
by Peter Bjellerup - Social. Goals. Two concepts that we're not used to bundling. Like combining lobster and mashed potatoes. "Social" sounds friendly and positive while "Goals" are square, constraining and pressing. But I think it's time to rethink. For years now, we have tried to convince people to break out of the email bog, to stop withholding hinted-at knowledge (since they believe it gives power), to quit hoarding information instead of releasing it and to dare to both ask and help colleagues they might not know already. The greater portion of ...
 
The manager who works out loud
08.03.2017
by John Stepper - Whenever I talk to organizations about open, connected ways of working, this question inevitably comes up: "How do you get leaders to do it?" It's a problem. Most often, managers simply don't have the time to learn a different way of leading. Or their habits are so deeply-ingrained that doing something different is too difficult. Sometimes the challenge is digital, in that they're unfamiliar with communication and collaboration tools besides email. But there are absolutely managers who are working differently - who are leading in a ...
 
Actually, You Should Check Email First Thing in the Morning
08.03.2017
Despite the growing popularity of messaging services like Slack, email still reigns supreme as the business communications medium of choice: more than 205 billion emails were sent per day in 2015. It's no surprise, then, that email is also a major workplace stressor, with 92% of employees showing elevated blood pressure and heart rate when using email at work. Even when they're ignoring email, it often gnaws at their consciousness; leaders like Zappos CEO Tony Hsieh have spoken about their guilt and anxiety from failing to clear out their inbox and respond ...
 
How To Turn Employees Into Active Users of Corporate Knowledge
08.03.2017
Launching their knowledge management initiatives, organizations often resemble oil extraction companies. They start to drill their knowledge wells and rub their hands in anticipation of the upcoming boost to their business. However, knowledge management often turns to be even harder than real oil extraction from the entrails of the earth. That is, even with such a sustainable resource as knowledge, only few companies succeed in making a good use of it. After finding the optimal ways to externalize and store their corporate knowledge, organizations often ...
 
Online Communities are Organizational Silo Breakers
08.03.2017
What department should be involved in their organization's community? Generally, people would say it depends on what type of community it is. Some might say support, since communities are a natural gathering place for customers to seek help. Others might say human resources, if it's an employee intranet. But, to be honest, that was a trick question - many departments can (and should) be part of their organization's community. No matter what the community is for - customer support, ambassador programs, association member engagement or an employee intranet ...
 
Three keys to post-hierarchical intranet IAs (two old, one new)
08.03.2017
Let's face it, managing the navigation and site structure (information architecture) of an intranet is hard. Creating an IA that works for staff is just the first challenge. Beyond that, a decentralised group of authors must keep their corners of the site up to date and well-structured. The larger the intranet (and the organisation it serves), the harder this gets. It's all too common for sites to get stuck in the trap of repeated redesigns: a general deterioration of the IA, followed by a restructure, and then the deterioration starts again... No wonder ...
 
How To Maneuver A Networking Event If You're Shy Or Introverted
08.03.2017
As the founder of a large networking organization, I get a lot of questions from people who are shy or introverted, asking how they can make going to a networking event more comfortable. Here are a few quick tips to consider before heading to your next event. Come for "introvert hour" Hang near the bar Bring a wing person Take a timeout Don't be afraid of strangers Have a few icebreaker topics in mind Set a goal to meet 3-5 people [...] ...
 
Digital Workplace Success: Stop Importing Old Habits Into New Software
07.03.2017
How do you create a successful digital workplace? The answer for too many organizations has been to adopt a patchwork of technologies and see which ones, if any, stick with employees. Unfortunately, more tools typically introduce more challenges, including confusing overlap, productivity-killing distractions and painful fragmentation. Leaders often respond by -- you guessed it -- throwing more solutions at the problems. It doesn't help that both traditional stack vendors and emerging app providers keep coming up with new answers for some of the same ...
 
How Healthy is your Enterprise Social Network?
07.03.2017
At the heart of any Enterprise Social Network (ESN) are the groups or communities formed within them. Understanding the health and productivity of these groups should therefore be front of mind. For ESNs we can look again to the more mature experiences with consumer and external customer communities for guidance. We have written previously about the need to take care when translating consumer network metrics to the Enterprise. But in the case of community health, we believe the mapping from external community to internal community can be fairly close. ...
 
Is knowledge social or is it better when it is social?
07.03.2017
by Ana Neves - Nick Milton wrote a post titled "Knowledge is social, not personal". In that post, that I strongly advise you to read, Nick Milton kicks off with Larry Prusak's views that "Knowledge is profoundly social". "Individuals may have separate memories, but do not have separate Knowledge", continues Larry Prusak. Nick Milton explains saying that what turns one individual's opinions, hypothesis, fantasies, etc., into knowledge "is usually social confirmation and acceptance". He then goes on to end his post on the three main implications ...
 
How to collaborate human-to-human with purpose: Working out loud in the digital age
07.03.2017
Working out loud is about sharing what you are working on in a way that brings other people to understand how they can contribute to the work that is being done. When you work out loud, you don't need endless one-way presentations and conversations. You put your work out in the world and find unexpected and unlikely partners. Working out loud is about more than just sharing information; it is key to building and strengthening relationships, helping to identify the right connections, and having the right conversations that open the door to co-creation. ...
 
Collaboration and Competition (Group Badges)
07.03.2017
Todd suggested group badges in a client meeting. As the group achieves more success, it gets more badges. This is an impressive way to promote collaboration, allow everyone to specialize, and build a stronger group identity. But collaboration has a downside too. People want to get along. This well-intentioned goal can lead to people withholding ideas that might be at odds with the group. Social loafing becomes widespread. If everyone shares in the outcomes regardless of the who created the inputs, why create inputs? Compromise becomes a necessity for ...
 
Mehr Selbstorganisation für eine digitalisierte Welt - ein Plädoyer
06.03.2017
Lassen Sie sich nichts erzählen! Die Welt wird nicht komplexer. Es ist unsere Reaktion darauf - unsere soziale Welt - die immer komplexer wird, und infolgedessen unsere Kultur, unsere Technik und deren Wechselwirkung. Wer heute über diese komplexer werdende Technik und ihre kulturelle Bedeutung spricht, der verwendet oft Begriffe wie 'Digitalisierung' oder 'Digitale Transformation'. Ganz Hellsichtige sprechen angesichts der rasanten technischen Entwicklung direkt vom Schreckensszenario der Singularität, in dem die Technologie, die wir geschaffen haben, ...
 
Demokratisierung ist für Matthias Lorentz Dreh- und Angelpunkt bei Community Management
06.03.2017
von Ellen Trude - Unser dritter und letzter Beitrag zu #cmgr im Vorfeld der #cebiteda 17 stammt von Matthias Lorentz. Er will den Begriff der Demokratisierung zwar nicht überstrapazieren, wie er weiter unten sagt, dennoch sieht er den Begriff als Fundament und Rahmen für Community Management. Im Idealzustand durchaus an der formalen Unternehmenshierarchie vorbei. Was, so sei gestattet anzumerken, für gelebte Demokratie unter Umständen ja manchmal sogar zwingend erforderlich ist, dieses "Dran Vorbei". Doch lassen wir Matthias Lorentz zu Wort kommen und ...
 
#cmgr in der Unternehmenspraxis: Christian Zange, GIZ, über seine Erfahrungen
06.03.2017
von Ellen Trude - Die zweite Stimme unserer Interviewreihe zum Thema Community Management (Panel am 20.03.) gehört Christian Zange. Er arbeitet seit 12 Jahren im Bereich E-Learning, Wissensmanagement und virtuelle Zusammenarbeit an der Schnittstelle von Organisation, Person und Technologie. 2005 - 2007 hat er als selbstständiger Consultant und Gesellschafter der Ghostthinker GmbH Universitäten und Unternehmen im Aufbau von E-Learning-Kursen und Systemen unterstützt, 2008 - 2011 hat er im südlichen und östlichen Afrika die Gesellschaft für Internationale ...
 
Real Voices on the Collaborative Mindset
06.03.2017
by Jane McConnell - I recently ran a one-question Quick Poll asking people: What are your biggest, toughest challenges today? It turns out the top challenge is how to cultivate a collaborative, cooperative mindset. Then I set up a brief crowd-sourcing initiative on a Google doc asking people to share more from their real life experiences. What follows are extracts from the conversations along with my own observations. Humans are lost in the digital conversation. We need to get back to basics. The underlying challenge here is to bring more human kindness ...
 
How I would re-imagine my Digital Workplace!
06.03.2017
Consumer-style, my new standard: I wish my workplace applications were as intuitive, easy-to-use and coherent as the consumer apps I use everyday on my mobile devices. Give me one single system that gets most of my work done: I am a Knowledge Worker. On a given day, I have to navigate between several stand-alone applications, each with its own interface, to get my work done- the Intranet, LMS, ESN, KMS, Digital Asset Library, Office Productivity Tools and my overloaded email, among them. The big worry is that my company continues to invest in clunky, ...
 
A Key Question for Working Out Loud
06.03.2017
by Simon Terry - "What to Share Where" guides have become very popular given the breadth of collaboration tools available in an organisation and beyond. They have even generated a parody. Helping people make sense of the opportunities to work out loud is important. However, prescriptive solutions can work against the opportunities that come from sharing work. Not all work fits the formula. Not all tools support community. The bigger opportunity is to encourage people to reflect on the communities that best support the purpose of their work. The Right ...
 
The permission you've been waiting for
06.03.2017
by John Stepper - Earlier this week I wrote about our lack of control at work and asked, "When you have to ask for permission at work for the simplest of things, how does that make you feel?" You might relate to some of the responses: "I feel powerless, unappreciated. Like I'm a child asking for a second helping." "Like a fool." "It undermines trust and confidence." I described how the very companies striving to be more innovative and agile are often the ones that systematically rob employees of control. I told a story of how I was upbraided for ...
 
What We Know About Making Enterprise Social Networks Successful Today
03.03.2017
by Dion Hinchcliffe - It's a little hard to believe that it's been over ten years now since the first early enterprise social networks (ESN) emerged on the market to make their initial forays into our organizations. They showed us then -- and I believe even more now today -- the bright new possibilities for how we might work together in more innovative and effective ways by becoming fundamentally better connected organizations. We've certainly learned a great deal along the way through thousands of ESN deployments around the world since that time. I ...
 
Digital transformation requires better organisational structures
03.03.2017
by Lee Bryant - When considering the 'why' of social business, it is worth starting at an even more fundamental level: why do large firms exist? Ronald Coase said it was to minimise transaction costs by providing an infrastructure that lets the coordination of work and production happen more cheaply and reliably than if stakeholders went out to the market to source everything themselves. But that no longer holds true in many cases. At the recent Europas Gathering conference, Emily Brooke spoke about how she founded the bicycle light company Blaze to ...
 
The valued characteristics of a communication-focused intranet
03.03.2017
by Gloria Lombardi - Bryan Schoening, co-founder and Chief Product Officer at ElevatePoint, believes that a successful intranet must provide a "comprehensive communication experience." Here's how. Creating and growing a useful and used intranet is challenging; success is not guaranteed. Many companies have focused on document management, or team collaboration. Obviously, these are important activities that intranets should support. But Bryan Schoening (pictured right), the co-founder and Chief Product Officer at ElevatePoint, argues that a successful ...
 
It's Time to Transform ERP into a Systems of Engagement
03.03.2017
by Dion Hinchcliffe - The IT industry has steadily been moving beyond its roots in data management and record keeping for a few decades now, approximately since the advent of corporate e-mail. As I've tracked over the years, this trend is more broadly known as the shift from systems of record to systems of engagement. Over the years, we've witnessed how the value of IT systems grows dramatically when they focus as much on connecting people and systems together with as little friction as possible, as they do on storing and retrieving information. We've ...
 
Why Should Change Managers Reconsider Knowledge Management?
03.03.2017
This Academic Insight evolved primarily from the first article by Balogun and Jenkins while doing other research. "Re-conceiving Change Management: A Knowledge Based Perspective" appeared to be a good starting point for introducing a series on scholarly work related to change management. The article reconsiders the discipline of change management as knowledge generation. This concept led to further exploration of some ideas around knowledge management that may be helpful for change management practitioners. Three articles are highlighted below followed ...
 
Asking for permission
03.03.2017
by John Stepper - It may seem odd, but I enjoy working with big companies. More precisely, I enjoy helping the people who work there. Having been an employee in large corporations for decades, I can relate to what employees experience. I know the many slings and arrows they have to face in the workplace, and how they can affect you over time. One of those things is having to ask for permission. No good deed... Not all companies are the same, of course. But there seems to be a mania about control, about the manager having to know and approve of what each ...
 
Andreas Schulze-Kopp über die Annäherung von interner und externer Kommunikation
02.03.2017
von Ellen Trude - Seit Januar 2017 verstärkt Andreas Schulze-Kopp die GIS AG als Berater Digital Workplace. Dabei begleitet er digitale Transformationsprojekte und unterstützt Unternehmen auf dem Weg zum Social Business. Als zertifizierter Social Media Manager ist er viel im Social Web und auf Events unterwegs und als Autor auf diversen Fach-Blogs zum Thema Social Intranet tätig. Andreas ist unser Interviewpartner zum Thema interne und externe Kommunikation. Welche drei Schlagworte bringst Du zur #cebiteda17 mit? #KI #DigitalWorkplace #einfachmalmachen ...
 
Sebastian Thielke über Herz und gesunden Menschenverstand, und was das mit Community Management zu tun hat
02.03.2017
von Ellen Trude - Eine #cebiteda ohne ein Panel zu Community Management wäre ein absolutes No Go, oder? Deshalb schon jetzt am 20.03. das Community Management-Panel vormerken und auch hier am Ball bleiben: drei Panel-Teilnehmer im Interview zu #cmgr (Community Management). Den Start macht Sebastian Thielke von Beck et al. Services, der in diesem Jahr von der Rolle des Moderators in die des Diskussionsteilnehmenden wechselt. Als Verfechter für das Miteinander der Menschen scheint Sebastian förmlich für Community-Leben geboren. Im Miteinander der Menschen ...
 
What's The Difference Between a Social and Business Intranet?
02.03.2017
Summary: Striking a balance between a Business Intranet and a social tool is tricky. We outline 3 steps to take to find both productivity and engagement in your intranet! With applications like Facebook, LinkedIn and Twitter playing a more active role for many businesses it can sometimes be difficult to understand how social elements should be deployed on a Business Intranet - or if there is even a place for them to begin with. Drawing the line between a Business Intranet and a social tool can sometimes feel like balancing a set of scales. On one end, ...
 
7 Practical Tips for Curating Content for C-Level Employee Advocates
02.03.2017
For a while, executives feared social networks as if LinkedIn and Twitter were modern day boogeymen. Now, social media use among executives is becoming increasingly more common. In a Harvard Business Review article, John Legere, the CEO of T-Mobile, notes, "Social media has become a key part of my leadership strategy... Much of what I do online is listen to customers, and social media is perfect for that." Unfortunately, not every executive will have John Legere's skill level on social. Sure, some can listen, monitor, and engage on social without ...
 
Why You Should Use Bite-Sized Content To Capture Attention
02.03.2017
by Bryan Kramer - In this article, Bryan Kramer talks of his fondness for "atomization". Whereas this term is not typically used in conjunction with marketing, Bryan borrows it to describe producing bite-sized content from larger articles or reports. He describes why this captures the attention of those who may not read the longer form. It makes for interesting reading, ans is another in our "Great Articles You may have missed" series. The impact of bite-sized content I'm sure you've heard the English proverb about good things coming in small packages, ...
 
Three Levels of Co-Creation
02.03.2017
by Simon Terry - As we begin to explore the collaborative potential of connection, co-creation is becoming increasingly important solution to problems. Organisations are increasingly looking to employees, partners and suppliers to be a part of efforts to co-create solutions to complex problems. Collaborative co-creation is a key part of the Solve phase of the Value Maturity Model. As we practice co-creation, we discover bigger opportunities to create value. Co-Creating Ideas Co-Creating the Work Co-Creating the Problem [...] ...
 
The next-generation operating model for the digital world
02.03.2017
Companies need to increase revenues, lower costs, and delight customers. Doing that requires reinventing the operating model. Companies know where they want to go. They want to be more agile, quicker to react, and more effective. They want to deliver great customer experiences, take advantage of new technologies to cut costs, improve quality and transparency, and build value. The problem is that while most companies are trying to get better, the results tend to fall short: one-off initiatives in separate units that don't have a big enterprise-wide impact; ...
 
Veränderungskommunikation: Mit dem Intranet den Change-Prozess erfolgreich gestalten
01.03.2017
von Oliver Chaudhuri - "Nichts ist beständiger als der Wandel": Strategievermittlung, Rollout des neuen Unternehmensleitbildes, CEO-Wechsel, Zusammenschlüsse, Divestments oder auch das Megathema Digitale Transformation - Veränderungskommunikation bleibt in vielen Unternehmen ein Dauerthema. So verschiedenartig die Hintergründe und Herausforderungen sind, so gleichartig sind dabei die zentralen Aufgaben für die Kommunikationsmanager: Die richtigen Themen und Botschaften zu setzen, um die aktive Unterstützung interner Stakeholder zu sichern Die Führungskräfte ...
 
Investing in social business
01.03.2017
by Peter Bjellerup - In my most recent blog posts, I have focused on the topic of goals and social intranet adoption, in general and for managers. Including a social dimension in personal goals is the key to adoption by the bulk of employees, the late adopters. Why? Because for many, personal goals are the definition of what they are paid to do, Goals = Work. As long as goals have no social dimension, nothing about knowledge sharing, nothing about collaboration, about creation of intellectual capital, why would you do it. It's not your job! But, as I ...
 
Read Intranet Signals to Improve Your Search Results
01.03.2017
Have you ever had a "Google moment"? [...] What Clues Do Your Intranets Reveal? Has anyone ever reported a similar story about your enterprise (or web-based) search? I'm betting the answer is a resounding "no." It's time we use context to determine intranet result relevancy. Your intranets have an incredible amount of context available for you to use. Your task is to identify the context that makes sense, and then use it for every query. In fact, I'd wager that you are already using at least one type of context: security level. Managers can probably ...
 
What Does the Marriage between Social Media and Content Marketing Imply for B2B Brands?
01.03.2017
Social media, B2B, and content marketing have never been in such a perfect alignment before. Content marketing is now synonymous to SEO. At the same time, social media is consuming conventional SEO techniques and B2Bs are looking forward to increasing online marketing spending. Let's connect all the dots and see what we can derive: The B2B comfort zone And there's more Webinar marketing Experimental content formats The engagement factor The millennial factor [...] Summing up So far, B2Bs have recognized marketing as forging a relationship with industry ...
 
How to Get Your Employees to Engage in Social Media in 2017
01.03.2017
Social media is a mainstream medium of engagement and communication in business. It has fundamentally changed the traditional marketing paradigm in B2B companies. Year after year the Edelman Trust Barometer Report states that the employee is the most trusted source of information. The C-Suite places more demands on the CMO and her team to create awareness, authority and leads. But, the traditional marketing paradigm can't get the job done without motivating employees to be part of the marketing engine. Employees Didn't Sign Up to Be Marketers Most employees ...
 
How to Establish a Meeting-Free Day Each Week
01.03.2017
One tweak to your weekly schedule could make the difference between confidently accomplishing your strategic objectives and scrambling to keep up with the day-to-day. That simple change? Having a meeting-free day. Establishing one day with no meetings is a technique that I used throughout 2016 to complete a book proposal and write the manuscript for my third book. It's also a strategy I use with my time management coaching clients. By giving yourself one meeting-free day per week, you reduce the context-switching that can slow down dedicated project ...