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Curated hints on Digital Transformation, Enterprise 2.0, Enterprise Social Networks, Social Intranets, Social Collaboration, Knowledge Management, HR 2.0, ... and all the rest
Dr.-Ing. Carsten Rose – Effective: 28.02.2017
Social Business Digest by caro - Archive 02/2017
 

Archive 02/2017

 

3 Steps for increasing Yammer Engagement
28.02.2017
Why care about engagement on Yammer? McKinsey finds that, today, almost 70% of companies use enterprise social networks and that the improved collaboration can lead to productivity increases of 20-25%. However, McKinsey also identifies a minimum engagement threshold for "reaping the real benefits". At least 30-40% of staff would have to be using these networks for their daily work in order to unlock productivity increases. However, unfortunately, most firms' Yammer networks do not make it beyond the threshold. Research by Simply Communicate finds that ...
 
Creative Ways your CEO can Engage Employees
28.02.2017
How does your CEO communicate to employees? The CEO must be the face of the company and, at the same time, define aspects such as company culture, mission and values. The purpose of CEO communications is made up of two important components: keeping employees informed of where the company is heading and establishing trust through a meaningful, human connection. In addition, the CEO can set the tone for internal communications and help build trust and transparency through employee engagement. We know that, in the enterprise, email is not an effective method ...
 
What Can Community Managers Learn From Game Designers?
28.02.2017
What can community managers learn from game designers? originally appeared on Quora: the place to gain and share knowledge, empowering people to learn from others and better understand the world. Answer by Karen Olsson, Chief Operating Officer at Two Hat Security, on Quora: Game design isn't limited to the video-game field. It's also one of the oldest practices in the world, and can teach us a great deal about building online communities. The practice of game design started with tabletop games, dating as far back as 3500 BC in Predynastic Egypt with ...
 
How Knowledge Collaboration Affects Engineers' Expertise Development
28.02.2017
I recently spoke with Silky Wong, a structural engineer at Fluor with an interest in improving knowledge sharing and collaboration in the engineering discipline. She is involved in research on this topic through Texas Tech University. If you are an engineer currently working in a non-academic environment, please consider taking the survey associated with her research. Why is knowledge sharing and collaboration so important for today's engineers? Silky: Globalization not only affects the physical locations of engineering services and construction, but ...
 
Interview: Phil Simon on the Importance of Becoming a Visual Organization
28.02.2017
In the latest in our series of blog interviews on data visualizations, we spoke to Phil Simon, author of "The Visual Organization" and six other texts. Since 1997, he has given over 300 talks, presentations, and workshops on topics such as Big Data, platforms, technology, effective communication, and management. In the fall of 2016, he joined the faculty at Arizona State University's W. P. Carey School of Business. When not teaching, he advises organizations on how to better use technology and data. He kindly agreed to talk to us about his thoughts on ...
 
Why companies fail to absorb external innovation
28.02.2017
When internal networks are open, with employees filling gaps in their knowledge by going outside, innovation flourishes. But employees require education to be able to successfully apply open innovation methods. Open innovation is increasingly popular, but the ability to absorb exciting ideas and innovations that originate outside the organization remains challenging. A recent study1 examines the optimum type of organizational structure for doing just that. The study finds that companies whose internal networks are dense and homogenous tend to insulate ...
 
Schon einmal versucht Mitarbeiter ernsthaft in Entscheidungen zu beteiligen?
27.02.2017
von Harald Schirmer - Organisationen sind schon seltsam. Alle wollen die besten Kandidaten am Markt. Nur sobald diese dann eingestellt wurden, werden sie in eine der beiden üblichen Schubladen gesteckt. Entweder in die Führungskräfteschublade um zu denken, beteiligt zu werden und "für Lösungen" zu stehen oder in die Mitarbeiterschublade um zu arbeiten, Folge zu leisten und eher "als Problem" gesehen zu werden. Das ist zu vereinfacht oder schwarz weiß? Dann fragen Sie sich doch einmal: Wer wird in Ihrer Organisation gefragt, wenn man nach Lösungen sucht? ...
 
Employees Don't Need Workplace Tools to Be Fun, Just Efficient
27.02.2017
Let's face it: work isn't cool. Organizations have been trying for years to increase employee adoption of tools -- and make work fun in the process -- by incorporating gamification into the work environment. Gamification hasn't increased employee engagement and motivation the way organizations hoped it would. This is especially true with information workers, where gamification efforts fell flat. The root of the problem is we, as an industry, are focusing on the wrong thing based on our belief that people enjoy work. Perhaps people don't ...
 
Five digital workplaces which deliver a great employee experience
27.02.2017
by Steve Bynghall - A great digital workplace needs to deliver an engaging employee experience. Organisations already prioritise the customer experience, and digital workplace teams must make the employee experience as high a priority. By making this the focus, teams can reshape the way employees work and even have a positive impact on the bottom line. There are five key approaches teams should take to improve the employee experience: target high value areas of the workforce take a data-driven approach establish an employee experience 'tiger team' deliver ...
 
De-mystifying Digital Transformation
27.02.2017
Digital transformation is more than just a technology initiative. It means ensuring our organisations are ready for the challenges and opportunities of digitisation in terms of products and services, but also the organisation that produces them and the business models it operates. It impacts structures, culture, practices, and leadership, which means it is as much about people as it is about technology. Given so many organisations are connected only vertically, at the top, rather than laterally, some initiatives fall back into the old model of top-down ...
 
The social media skills gap in the workplace has fast become a perilous chasm
27.02.2017
After initial skepticism, businesses have raced to social media, chasing the estimated three-quarters of consumers who say social media influences their buying decisions. Nearly 90% of U.S. companies are currently using Twitter, Facebook and other networks -- jockeying for their share of McKinsey + Co.'s estimated US$1.3 trillion in value that social media stands to unlock. Just one small problem: The contemporary workforce is woefully underprepared for the challenges ahead. A social media skills gap of epic proportions has opened up, as social media ...
 
Trust Barometer 2017: The Ultimate Alarm for Organizations
27.02.2017
On January 15, 2017, the public relations firm Edelman presented its annual trust report. The findings were then published by PR Newswire with a rather explosive title: 2017 Edelman Trust Barometer Reveals Global Implosion of Trust. The subtitle is perhaps even more sobering: "CEO Credibility at Lowest Level Ever" (PRNewswire). Edelman surveyed more than 33,000 people in 28 countries between October and November 2016 to carry out its annual study. In the video embedded at the foot of this article, Richard Edelman states that 85% of the population mistrusts ...
 
Lack of sleep isn't just hurting you. It's costing your country money
27.02.2017
Sleep is overrated, as the old saying goes. But does this stand up to modern scientific research? The Centers for Disease Control and Prevention in the US (CDC) has now declared insufficient sleep to be a public health problem. And the US isn't alone in battling it. A lack of sleep is an increasing problem across western economies. This is the finding of new study entitled Why Sleep Matters - The Economic Cost of Insufficient Sleep. The study was conducted by the Rand Corporation, a non-profit global policy think tank. Insufficient sleep can have a dangerous ...
 
What if we really involve our employees?
24.02.2017
by Harald Schirmer - Organizations are so strange. Everyone wants the high potentials, the best employees on the market. But once they are hired, they are often put into the "leader" (think, involve, solution) and the "employee" (work, follow, problem) drawer. So employees are not being asked or involved in decision making or planning. That might sound black and white, but ask yourself: Who is asked in your organization, once a decision is needed? ...Leaders or Employees I am happy to share with you the results of one of our recent projects at Continental ...
 
Digital Workplace Leadership: It Takes a Village
24.02.2017
by Sam Marshall - Digital workplace leadership is largely a hands-off role. It is up to executives to set a vision, then step back and let the organization determine the program. It Takes a Village When it comes to digital workplace design, I often use the analogy of town planning. If someone asked you "who owns your town?" you'd probably answer "it belongs to the people." But when asked who influences it, then the city council, major businesses and transport and utilities service providers will also come into view. My fellow columnist Steve Bynghall ...
 
Social Business/Collaboration Systems Adoption High with Good ROI
24.02.2017
The adoption rate for social business/collaboration tools continues to be high, and businesses are finding good returns on investment compared to the 11 other technologies in our full Technology Trends 2017 study. Figure 1 from our full report, Social Business/Collaboration Systems Adoption Trends and Customer Experience, shows that, along with the high adoption rate, return on investment and total cost of ownership success is very high. Examples of social business systems include intranets; forums; message boards; document and file-sharing tools; blogs; ...
 
The Future of Productivity Comes into Focus at IBM Connect
24.02.2017
While IBM Connect 2017 is not yet even in our rearview mirror, it's not too early to turn our gaze to the future, for that is what many of the speakers have done at this year's conference in San Francisco. Peering into their crystal balls (crystal balls backed by data and experience, that is), they see a cognitive-infused workplace in which people are more productive and effective in their wildly varying roles. What capabilities will drive this future? Let's take a quick look. In the Opening General Session on Tuesday, IBM Collaboration Solutions General ...
 
At IBM the Future of Collaboration Isn't Rosy. It's Pink!
24.02.2017
Summary Bullets: IBM has a problem. How can it present a viable alternative to the Microsoft collaboration juggernaut that is Office 365 while simultaneously bringing its still sizable IBM Connections customer base forward? The answer, apparently, is to turn pink. After Connections 6 rolls out, IBM will completely reinvent its collaboration platform, quite literally throwing aside internal obligations, existing software investments and technical dependencies. Usually I find it hard to take a man dressed in a pink linen pink suite seriously. That's especially ...
 
The 5 Ways Community Will Transform Big Business in 10 Years
24.02.2017
Sarah Judd Welch is CEO and Head of Community Design of Loyal, one of the very first community development agencies in the world. At Loyal, she helps brands inject community into their businesses and puts people at the center of all of her work. She started Loyal in 2012 after working across community, product, and business development at TaskRabbit, Catchafire, Kik, Contently and more, and working with Hillary Clinton and at Goldman Sachs. With this diverse background, she brings with her a perspective unlike any other community professional we know. ...
 
The dark side of transparency
24.02.2017
Executives need to get smarter about when to open up and when to withhold information so they can enjoy the benefits of organizational transparency while mitigating its unintended consequences. Transparency in the business world -- think of buyers and sellers rating each other on eBay, Airbnb, and Uber -- is generally considered a good thing. It accelerates information gathering, helps people coordinate their efforts, and makes those in positions of authority accountable to others. What about transparency within organizations? Again, many emphasize the ...
 
Das Erfolgsgeheimnis der Telekom-Hilft-Community
23.02.2017
Aktive Nutzer nehmen der Deutschen Telekom in der "Telekom hilft Community" viel Arbeit ab. Ein Erfolgs-Case über den Einsatz von Communitys. Wer ein gelungenes Beispiel für die Verbindung von Kundenservice und Sales im Netz sucht, stolpert in Deutschland früher oder später über die "Telekom hilft Community". Dem Service der Deutschen Telekom folgen auf Twitter knapp 55.000 Nutzer. Mit insgesamt 434.000 Tweets reagierte das Team des ­Telko-Riesen auf Fragen und Anregungen aus dem Netz. Fast noch beeindruckender lesen sich die Zahlen auf der Website der ...
 
Most U.S. workplaces still use 'old-school' tech like email and phone calls to communicate
23.02.2017
Old habits die hard. We've all seen the images: Happy young employees, working productively in open-air workspaces, easily collaborating with co-workers and outside colleagues all over the world, utilizing persistent chat tools like Slack to keep on top of all their latest projects and other efforts. It sounds great, and in a few places in Silicon Valley, things do work that way -- at least in theory. But at most companies in the U.S. (and likely the rest of the world) -- well, not so much. It's not that companies aren't looking at or starting to use ...
 
Is it really noisy working out loud?
23.02.2017
"Working out loud is not just a new way of knowledge sharing, it's really about a new way of learning and working." -- Isabel De Clercq, Trendcatcher, Firestarter and Sparkle Architect at Kluwer Training The fourth episode in our series of Digital Workplace Impact podcasts covers that most popular of buzzwords in digital workplace and collaboration circles - working out loud (or WoL as it's often shortened to). The term "working out loud" was popularized by John Stepper in his book Working Out Loud: For a better career and life and the success of events ...
 
The "Company Censored Me" Trap
23.02.2017
Here's a common narrative. A member complains about an issue in your community. She complains about every discussion, posts personal details of staff members to complain too, keeps going until she's removed. Then she writes to relevant people or different publications claiming she's being censored by the website for criticising the company. Sometimes it's a deliberate trap (like a terminated employee seeking a letter of reference) sometimes it's just a natural journey of anger. I'd estimate the majority of 'website censored me' stories are really 'member ...
 
Say Yes to Gamification
23.02.2017
Gamification is proving to be an effective tactic to help motivate employees and increase engagement. A dedicated workforce can be your greatest asset and -- whether it's because of lower employee turnover or increased productivity. That's why employers are often looking for innovative ways to improve their workplace culture, and some are even adding fun gaming elements to help stimulate their employees. Think about our culture in general--we wear fitness trackers to motivate ourselves to move more. Many of us jumped on the "Pokemon Go" Craze this past ...
 
Employee Networking
22.02.2017
Products and services of tomorrow are the result of advanced ways of working. That's why we at Daimler never stop reinventing ourselves. For us, networked cooperation is the key to increasing our agility and innovational strength. More and more of our staff therefore use our company-wide social network and employ new methods. Networked cooperation helps us to positively embrace the changes brought about by digitalization. User-friendly technologies are just as important for working together as the skills and attitudes of the people who work with ...
 
Can You Develop Meaningful Relationships Online?
22.02.2017
Increasingly, we're seeing the well-articulated fear that a consequence of our digital age is the loss of meaningful interactions, which are being replaced by "likes" and superficial conversations. The author of the article cites several statistics as an indication, including the average time spent on social media per day. As a community manager, I look at things a little differently. By the very nature of my role, I spend a lot of time conversing with people online. I always chuckle at articles that deem email to be the big distractor, as I unavoidably ...
 
Trust Is Shifting to the Network
22.02.2017
by Gerry McGovern - Our trust in institutions and the establishment is in severe decline. At the same time, we are getting into cars with strangers and letting strangers sleep in our houses. We are increasingly deciding who to trust based on what the network of our peers says. Historically, societies have looked to leaders, institutions and deities to get guidance and direction. Global surveys are revealing a collapse in such institutional trust centers. And yet a sharing, service and collaboration economy is rapidly emerging that is highly dependent ...
 
Answering Those Questions
22.02.2017
How many members do we need to reach critical mass? What activities do they need to perform to become regulars? Do personal welcomes work as well as automated messages? Which activities drive the behavior we need? etc... The data to answer all of these questions is on your server right now. You just don't know how to identify it, collect it, analyze it and present it. But imagine if you did? How much more precise and tailored would your work become if you could answer these questions? Statistics is like any topic, very difficult at first but makes sense ...
 
Empathy, Neuroscience, and Community Management: Learning To Take Your Time
22.02.2017
How is your right supermarginal gyrus feeling today? "Whoa Suzi," says you, "that was a big, scary Latin word!" I know. Hang with me. Ever since I started my first community management role at DigitalMarketer, I have been obsessed with learning about behavioral psychology. Seriously obsessed, you guys. Because when you're in charge of influencing the behavior of thousands of people with various backgrounds and varying degrees of expertise, it helps to know a thing or two about why people behave the way that they do. Recently, I've taken a step back from ...
 
If your innovation program isn't producing much innovation
22.02.2017
by John Stepper - Your company almost certainly has an innovation program. They may call it something else, or include it in a culture change or digital transformation effort. But no matter the name, companies are all looking to create a more innovative culture, one where individuals contribute more ideas and, importantly, collaborate to bring those ideas to life. If you have such a program, it probably isn't producing the kind of change you want. Why not? Because despite the tools you bought and the events you held and even the exhortations of management, ...
 
Our Biggest Digital Challenge: Sharing
21.02.2017
Who didn't struggle as a child to learn how to share? Now that skill is one of our most important in the digital era. And, as it turns out, it's worth the trouble. Digital sharing can deliver amazing results. Sharing Is Fundamental When we were young, we were taught to share because it was the right thing to do. "Good children share," the adults explained. While we might have struggled with the concept then, there is no doubt now as to why sharing is so important. In the digital age, when we meet the challenge to effectively share, a whole new set of ...
 
Bridging the Knowledge Sharing/Problem Solving Divide
21.02.2017
by Cai Kjaer - Working across organisational boundaries One of the most frequently cited reasons we hear for implementing an enterprise social network platform is to "enable our organisation to better communicate and collaborate across organisational boundaries". The real objective is to let information and knowledge flow more freely to solve challenge business problems. This is the point where the focus changes from generic SHARING to business focused (problem-) SOLVING. We're previously introduced this maturity framework that incorporates the ...
 
From Sharing to Solving
21.02.2017
by Simon Terry - A recent conversation with Cai Kjaer and Laurence Lock Lee of Swoop Analytics about the Value Maturity Model highlighted a key point that is at the heart of many organisation's struggles to get value from enterprise social collaboration. Too many organisations are stuck below the Share > Solve boundary. Once you connect enterprise social collaboration to work, the benefits for users and the organisation expand exponentially. Sharing Out Loud The first reaction in many organisations to an enterprise social network is to see it as a ...
 
Collaboration: Do You Know Who Owns Your Data?
21.02.2017
The risks of consumer collaboration tools Collaboration platforms can transform the ability of your extended team to create new value for your company. While these collaboration platforms are becoming commonplace, they expose organizations to risks that can potentially have serious consequences for the business. Because of the self-service and ease of use of consumer-oriented collaboration platforms, business users often begin using freely available collaboration tools when working together. In most cases well-meaning employees simply want to get their ...
 
Target The Emotion To Drive More Activity In Online Communities
21.02.2017
A course student wrote this week switching from fact-based appeals to emotion-based appeals increased participation rates from 36% to 46% overnight. This isn't a rare outcome. Don't lay out a rational argument to explain why people should participate, use emotional arguments. Use (subtle) appeals to increase their status, be recognized, feel smart, be appreciated, have an impact, make a difference etc.... Try reducing their sense of fear, loneliness, and reduce their jealousy. You will be far more successful if you stop using rational appeals (connect, ...
 
Lessons From the (Long) History of Online Communities
21.02.2017
Some people think that online social networking began with Facebook or MySpace - but they couldn't be farther from the truth. Even before the invention of the World Wide Web in 1989, people used the internet - a massive network of computers - to congregate virtually. (Believe it or not, there is a difference between the internet and the web.) Communities sprang out of that connectedness - communities such as The WELL, UseNet and ARPANet, which began as early as the '70s and '80s. If virtual communities have been around for so long, are we just repeating ...
 
6 Proven Knowledge Retention Ideas To Avoid Disaster
21.02.2017
We've all heard the saying "the only constant in life is change." Change is happening faster than ever in companies around the world -- whether it's implementing new software, automating processes, or hiring/losing employees -- your company will inevitably face change. One of the most valuable assets companies have is knowledge. Knowledge is everywhere; from employees who are experts in their area and have been with the company or in the industry for a long time, cross-functional knowledge shared between departments, or processes that have been transformed ...
 
A Little Competition Could Improve Your HR, IT, and Legal Departments
21.02.2017
I think we can all agree that corporate functions tend to be a locus of frustration for pretty much all employees -- except, of course, the ones from the function that is the object of the frustration in question. If you have ever thought to yourself "Doesn't legal understand that we are going to lose this deal if they don't sign off soon?" or "Why is HR's answer always Our rules don't allow that?" you are not alone. Recent McKinsey research showed that senior executives have a low level of satisfaction (an average of only 30%) in their corporate functions ...
 
Social Change-Management: Veränderung durch Vernetzung
20.02.2017
Change-Management scheint eine der letzen Bastionen des Taylorismus in Reinform zu sein. Insbesondere größere organisatorische und kulturelle Veränderungen werden an der Spitze im Geheimen vorgedacht und dann mit allerlei Zutaten des Change-Managements garniert den Betroffenen schmackhaft gemacht. Nicht immer mit dem gewünschten Erfolg. Insbesondere wenn das Ziel der Veränderung eine weitere Abkehr vom Taylorismus sein soll, beispielsweise im Rahmen einer agilen Transformation, braucht es deutlich mehr Einbindung der Betroffen in den Veränderungsprozess, ...
 
Von wegen Vorbild: Gute Führung hat nichts mit dem Chef zu tun
20.02.2017
von Siegfried Lautenbacher - Wenn es um die Digitalisierung geht, geht es immer auch um Führung. Die darf aber nicht automatisch mit einer Person gleichgesetzt werden. Sonst stehen Unternehmen bei jedem Chefwechsel wieder bei Null. Eine Replik. Vor einigen Tagen erschien hier ein Beitrag von Brigitte Liebermeister mit dem Titel: "Digitalisierung klappt nur mit guten Chefs". Darauf möchte ich, "Chef" und Inhaber eines mittelständischen IT-Unternehmens, gerne antworten. Denn ich glaube, dass es viel zu kurz gesprungen ist, digitale Superhelden zu fordern. ...
 
Towards a unified theory of enterprise collaboration
20.02.2017
SUMMARY: Understanding the center of gravity for enterprise collaboration and its evolution to become a crucial pillar of digital transformation Ever since the turn of the century, collaboration has been the missing pillar of enterprise software in the digital era. While there are clear leaders in each of the other main fields of business automation -- finance, customers, people and spend -- the collaboration market is all over the map, scattered across dozens of contenders and hundreds of also-rans. This confused picture in enterprise collaboration ...
 
Guide Networks: How To Involve The Whole Firm In Digital Change
20.02.2017
For digital transformation to stick, change has to become routine. Yet most companies still struggle with implementation, particularly the sort that requires people to not only adopt new practices but also to rethink more deeply-rooted attitudes and expectations. A new, more distributed approach is needed in complex organisations. At a previous company, I led the turn-around of a business unit that was, at the time, struggling with its product identity and delivery model. Not surprisingly, the turnaround involved both a new strategy and a big chunk of ...
 
Complexity Demands Collaboration
20.02.2017
by Gerry McGovern - In a world of increasing complexity, unpredictability and sheer randomness, the idea that traditional, hierarchy-based leaders can lead us to a better future is both naïve and dangerous. Nobody's in control. Nobody knows what the future will bring. Things have become just too complicated. In such an environment, the most dangerous are those full of certainty and zeal, as they fight to rise above with their Zeppelin-like egos. The hard, brutal reality is that we all have to take more responsibility. The best response to unpredictability ...
 
Good Discussions At Bad Times
20.02.2017
Don't go off-topic too early. Off-topic discussions can be useful to build strong levels of self-disclosure between members. This facilitates relationships which keep people participating and establishes a strong group identity. But don't do this too early. A reader recently emailed to ask why his off-topic discussions within his Nextdoor group were falling flat. The discussions were standard, but the group was a few weeks old. The few previous discussions related to civic issues (local litter, town planning etc...). Jumping from a discussion about an ...
 
Letting go: How I moved from SharePoint to a social intranet
17.02.2017
SharePoint and I had a rocky relationship in the past, but it worked and I was fine with that. It was a decent content management tool, despite the occasional technological glitch. Sure, it wasn't easy to change page layouts or paste content from other document management sources. And, collaboration happened on separate team sites, making project work clunky at times. But the technology enabled me to review, approve -- and essentially control -- content before it was published. Being an intranet content approver allowed me to prevent disasters like abstract ...
 
Three Areas I'd Like To See Improved In Social Business Software
17.02.2017
by Alan Lepofsky - I spend a great deal of time advising software vendors ranging from stealth startups to the world's largest enterprise software companies. While I am optimistic about many of the innovations I see coming, I'm also troubled by some of the recurring themes. The slides embedded below are from the presentation I gave at the excellent Defrag 2012 conference. They highlight three of the areas I would like to see software vendors improve upon. It's a bit hard to follow without me narrating, but here are the general themes: ...
 
Work Out Loud When It is Easy Too
17.02.2017
by Simon Terry - When we begin to incorporate the practice of working out loud into our work we can inadvertently fall into an unhelpful pattern of seeking help only when work is hard. Working out loud when it is easy is important to balance the risks of working out loud by building relationships of trust and collaboration. We Work Out Loud When It is Hard Working out loud when work is hard is obvious. If you are facing a big challenge, there can be real benefits of getting the insights, ideas, resources and support of others. Your network when aware ...
 
What's Most Likely To Kill Your Online Community?
17.02.2017
You know the saying, first they ignore you... There are relatively fixed stages of doom for most communities. You don't notice the new trend (a shift to new technology, member launching a rival community, decline in topic popularity, collapse in internal support). You ignore or dismiss the trend ("it's a fad", "he doesn't have the support", "our topic is strong" or "Mr. Smith has our back"). You fight against the trend. You persuade people your technology is better, you attack your rival, you try to promote the topic, or you try to gain internal support. ...
 
Why you need to place some demands on the knowledge sharer
17.02.2017
Sharing knowledge is a two-sided process. There is a sharer and a receiver. Be careful that making knowledge easier to share does not make knowledge harder to re-use. Sharing knowledge is like passing a ball in a game of rugby, American Football or basketball. If you don't place some demands on the thrower to throw well, it won't work for the catcher. If you make it too undemanding to throw the ball, it can be too hard to catch the ball. Passing the ball is a skill, and needs to be practised. The same is true for knowledge. If you make it too ...
 
Is busyness another form of humblebragging?
17.02.2017
A recent paper argues that time has become the latest status symbol, largely a result of the rise in knowledge work. It can seem at times that we're busier than ever before, but how much of what we load ourselves with is actually necessary? A recent paper1 argues that time has become the latest status symbol, so giving off the appearance of extreme busyness is as much to do with our egos as it is fulfilling useful work. "When I say I'm busy, I convey status not through what I'm wearing," the authors say. "but by signaling that I'm something that's very ...
 
7 Practical Ways To Get Your Execs Using Social Media
16.02.2017
This week I visited Berlin to talk employee advocacy and social leadership with internal communication professionals. A key part of this session focused on leadership social coaching because social business has to start with social leaders. Altimeter/LinkedIn research shows that executives at socially engaged companies are 50% more likely to actively encourage employee use of professional social media. On the flight home yesterday I read a fascinating HBR interview with John Legere, T-Mobiles tweeting CEO. He explained that... "Social media has become ...
 
Why Digital Workplaces and Agile Go Hand in Hand
16.02.2017
The dramatic changes in the world of work over the last few years have created a more digital, more mobile and more demanding workforce. The changes have also introduced new ways of working such as Agile. Agile originated in software development, but represents a collection of methodologies which have become standard practice in many technology organizations. Agile practices are also increasingly being used outside of technology functions, in areas such as marketing. Why Agile and Digital Workplaces Go Together 3-Steps to Scaling Agile (and How a Digital ...
 
The Long Tail Of Outdated Responses
16.02.2017
Old discussions become neglected discussions. Neglected discussions are filled with outdated advice. If most of your new visitors arrive via the long-tail of search, your community could inadvertently send most of your audience to outdated information. There is a manual and automatic solution to this. Periodically review and update discussions Let members highlight outdated information Add useful contributions to a database Remove, review, and update old discussions [...] Done right you continually keep discussions fresh and content relevant to all members. ...
 
Online Community Managers Need Better Metrics to Prove Their Value
16.02.2017
Online community managers believe their efforts drive business value but fail to document it through meaningful metrics. That is one of the key findings in a new report by Leader Networks, a Belmont, Mass.-based strategic research and consulting firm. In the report, "The Business Impact of Online Communities," researchers found 92 percent of community leaders believe their efforts have a positive effect on the business. However, 35 percent said they lack the metrics to accurately communicate that fact. Leader Networks surveyed 271 marketing and community ...
 
Why we need to put email out of our misery, and how we can do it
16.02.2017
There is a dark side to email overload, so we need to stop rearranging the deck chairs on the email Titanic and instead implement a genuine solution. Posted by Bruce Boyes on 14 April 2016 in Opinion | 244 Views | Leave a response Late last year I was struck by the stark contrast between two emails I received. The first was from a colleague in Australia: Over 800 emails after two weeks leave The second was sent by a colleague here in China: Emails not checked for a long time The colleague in Australia needs to devote considerable time each week to reading ...
 
How Wikis Can Relieve Knowledge Management Pain
16.02.2017
I talked to Béatrice Le Moing, knowledge management program manager at Schneider Electric, about how her organization deployed a successful global wiki-encyclopedia in less than a year. Béatrice Le Moing will be a breakout session speaker at APQC's 2017 Knowledge Management Conference April 27-28. You can learn more about APQC's 2017's KM Conference here. You can learn more about Schneider Electric at their website. What created the need for a wiki at Schneider Electric? Béatrice: Actually we did not need a wiki, there was a need for sharing the same ...
 
5 Factors driving Modern Workplace Learning
16.02.2017
by Jane Hart - "If you were an employee on Henry Ford's assembly line in Detroit in the 1920s, you received a high degree of training and preparation before you ever set foot in the factory. You learned what your role was, and were given all the tools you needed to accomplish your job from Day One. From then on, your role never changed--you did your part to move a product forward along the assembly line, from the day you began until the day you retired, 40 or 50 years later. Since those days, the business world has transformed .. but the workforce training ...
 
A better approach to mentoring at work
16.02.2017
by John Stepper - I had two kinds of mentors when I worked in big organizations. One was assigned to me as part of a mentoring program. He was a direct report of the head of our division, and his secretary would occasionally arrange a lunch appointment for us. Because of his position, I was cautious about what I said to him. My other mentors weren't part of any program. They were people I chose, either because they excelled at what they did or because they cared enough about me to listen and provide objective feedback. Who do you think I learned more ...
 
Arbeitsplatz der Zukunft: Was sich Mitarbeiter wünschen
15.02.2017
Die gegenwärtigen Computer am Schreibtisch der Büroangestellten erzeugen beim digitalen Wandel der Unternehmen offenbar Bremseffekte. Vielfach entsprechen sie noch nicht den veränderten Anforderungen. Zu diesen Erkenntnissen kommt eine Befragung der msg services ag von über 2.200 Büroangestellten und 600 Business-Managern dazu, wie sie sich den künftigen IT-Arbeitsplatz der Mitarbeiter vorstellen. Analysiert wurden die zehn wichtigsten Branchen in Deutschland. Beim Blick auf die aktuelle Situation bei den Workplaces scheinen Bedenken angebracht, ob in ...
 
Employee experience is at the heart of the digital workplace
15.02.2017
The digital workplace is not a technology platform. While many technology solutions will contribute to the delivery of the digital workplace, it's the employee experience that must drive the vision and strategy. As outlined in our digital workplace definition, a great digital workplace delivers simplicity, productivity and usability. It works as a seamless whole, regardless of its breadth and depth of functionality. Putting the employee experience at the heart of the digital workplace is a challenge for organisations, but it also provides a practical ...
 
Who Owns the Digital Workplace? You're Asking the Wrong Question
15.02.2017
by Steve Bynghall - When organizations first actively explore the digital workplace and what it means to them, most teams don't know where to begin. Sometimes they start with the question "who owns the digital workplace?" Is it the IT function? Is it internal communications? It is a wider team? The answer hinges on how you define your digital workplace. If you regard it as a specific environment or channel, perhaps an "intranet plus" that links to other applications, it's a relatively uncomplicated answer. It will be a question of channel ownership, ...
 
Taking a Look at The Workplace of 2017 and Beyond
15.02.2017
The beginning of a new year brings with it a flurry of optimism: Will this be the year our business gets its big break? Is this the year we find love, or finally achieve that long-term goal? As 2016 has ended and we are well into 2017, I'd like to look back at the technology of 2016 and offer predictions about what we might see in the workplace of the future. What will work look like in 2017 and beyond? What challenges will we face, and what opportunities will we finally embrace? Here's what I think we can expect for the future of the workplace. Leverage ...
 
From UGH email to no email!
15.02.2017
Do you really think people in your office communicate the way they do because it's the smartest and best suited way for their environment? The UGH email experience Can you think of a time when you felt frustrated or disappointed just because you had just read an e-mail? Yes? Take a moment to remember it Got it? Now think about why you got so emotional; was it because it sounded harsh or impolite? Or was it because of a misunderstanding? Whatever your reason, we can agree that it is very hard to put all the information you want to share in written and ...
 
10 Reasons Why A Community Manager Is Essential To Your Business
15.02.2017
I am lucky enough to have worked at companies that place a high value on community. A company would not be a company if it weren't for the customers or users, right? If a group of people are so important that your company would fail without them, then it makes sense to guard that group of people with your life -- or at the very least with a community manager. Here's why. A healthy community attracts new customers/users You can't succeed on product alone A community does not take off by itself There is no such thing as a self-sustaining ...
 
What Knowledge Management should do?
15.02.2017
by Esko Kilpi - Databases and documents are usually thought of as stores or stocks of knowledge. From the mainstream Knowledge Management perspective, knowledge is understood to be created by individuals and then shared. It becomes the asset of an organization when it is extracted or externalized, as it is called in the SECI-model of Nonaka and Takeuchi. But the everyday experiences we have do not exist in a meaningful way in any documents. What has happened can seldom be understood from the Excel sheets explaining the results of our actions or the Word-documents ...
 
4 Rules to Avoid Distraction
15.02.2017
In my continuing quest to find focus in an age of digital distraction, I recently interviewed Cal Newport, bestselling author of Deep Work: Rules for Focused Success in a Distracted World. Cal's premise is that the ability to focus for long periods of time on a meaningful and cognitively demanding task is an increasing precious and rare commodity. He calls it "deep work." It is not an academic problem: as baby boomers with decades of hard-earned knowledge retire, entrants and nex'perts need to ramp up quickly. The biggest enemy of focus is our ubiquitous ...
 
Analysing Tata's enterprise social network story
14.02.2017
Jasmine Gartner was at the HR Directors Business Summit, reporting for HRZone. In this article she reflects on what Nupur Mallick, Director of HR at Tata Consultancy Services, had to say about the implementation of Knome, their internal social network, and how they've developed a new culture around internal sharing and collaboration. Before Tata implemented Knome, their internal social network, the emails that the company's leaders would send all ended with "don't reply to this email." Hardly the best way forward in terms of engagement! Now, all ...
 
The changing face of the intranet
14.02.2017
Company intranets are often talked about in hushed tones - not like an embarrassing relative at family gatherings - when compared to external websites. But the dawn of the intranet revolution is upon us. Companies are starting to understand the importance of this medium, particularly in terms of collaboration and operating as a social hub for business. So what are the main considerations for intranet development in 2015? The right look - and feel Getting intuitive Mobile Social [...] ...
 
How can I rekindle the romance with my intranet?
14.02.2017
This Valentine's Day we've reached into the Intranetizen mailbag to offer some advice to one anxious reader. Dear Intranetizen I really love my intranet. But lately I feel like it's not like it was. When we got together - back in the SharePoint 2010 days - I was with him every few hours. Working late into the night to install a new web part or set up a document library. Updating the homepage two or three times a day. We had a flashy new look; quite the intranet-about-town. I had to pinch myself now and again when I remembered this beauty was in my portfolio. ...
 
The Inverse Impact Of Multiple Goals
14.02.2017
Let's imagine you agree with your boss your community can support multiple goals. Each goal has 2 to 3 objectives. Each objective requires a strategy. Each strategy takes 1 to 3 tactics to properly execute. One community manager working alone can probably achieve a decent goal and execute 5 to 6 tactics. But when that becomes multiple goals, 9 objectives, 9 strategies, and 27+ tactics etc...you're condemned to failure before you begin. But, wait, it gets worse. More goals mean more time spent planning, strategizing, measuring, explaining, and persuading ...
 
5 Tips to Improving Talent Management You Need to Know About
14.02.2017
"People are your company's greatest asset", we've all heard it before. However, if it's common knowledge then why is talent management so frequently overlooked? Talent is as scarce and as precious as gold, yet only 1 in 5 employers provides appropriate training and development opportunities to their existing employees. You should nurture your talent because if you don't, they will leave, and not only is recruitment expensive but it's also time-consuming. Did you know that an average interview process takes around 23 days, while only 4 years ago it took ...
 
A Better Metric for the Value of a Worker Training Program
14.02.2017
The United States has thousands of workforce development and training programs, run by the public, social, and private sectors. Some are excellent; others, not so much. The problem is that we don't know which are which. That lack of knowledge is costly. According to the Georgetown University Center on Education and the Workforce, spending on programs in the U.S. for those not going to four-year colleges -- everything from federal and state jobs initiatives to on-the-job training, certifications, community college, and employer training -- is at least ...
 
Die drei Handlungsfelder für die Digital Transformation
13.02.2017
Was wir als "Digital Transformation" bezeichnen ist (in meinen Augen) die umfassendste Veränderung von Arbeit der letzten 200 Jahren. Deutlicher mehr als all die technologischen Entwicklungen, die wir dem vergangenen Jahrhundert zuordnen, greift dieser aktuelle Schritt in unserer Werte, Normen, mentalen Modelle, in unsere Kommunikation, unserer Interaktion und vor allem in unserer Kollaboration ein. Wir beginnen an vielen Stellen erst langsam zu begreifen, dass es nicht nur darum geht, dass wir uns über immer neue Wege synchron und asynchron miteinander ...
 
Simplify, Automate, and Optimize Collaboration
13.02.2017
by Christian Buckley - Collaboration has been getting complicated. On the positive side of things, the industry has been on an innovation spree. It seems that every week there is an announcement for some sort of new productivity tool or service, most of which are born in the cloud. Most of these standalone tools have intuitive features and are designed for the consumer -- quick to learn and implement, and low cost. There are, of course, issues with how these standalone tools are supported, how they will integrate with your many other tools and systems. ...
 
Belief in Working Out Loud is Belief in Others
13.02.2017
by Simon Terry - Practitioners of Working Out Loud come from all faiths. They share a common belief system. They have faith in the value of transparency and generosity. They have faith in the potential of humanity to collaborate for greater benefit. "Working Out Loud is like a religious experience. It can be hard to explain the value of working openly to others". I hear variants of this comment from advocates of working out loud often. If you have advocated for working out loud, you have had the experience. You believe passionately in the value that ...
 
The Convoluted Paths of the Greater Good of Working Out Loud
13.02.2017
by Simon Terry - Helping doubters to see the value of working out loud involves not just enabling them to experience others differently but helping them to see the value of the greater good. A challenge we face is that the value that flows from giving of ourselves travels along a convoluted path. Reciprocal Benefits: Stories of the Paths of Referrals The Greater Benefit of Altruism [...] ...
 
Changing Attitudes vs. Changing Behavior
13.02.2017
Yes, you can change the behavior once. If the reward is high enough, the nudge is big enough, and it's a novel idea, you can get people to do almost anything once. But one-off actions don't lead to a sustained change in behavior. If someone joins your community to get a free eBook they're not going to be a regular participant. Yet we constantly try to change the behavior instead of changing the attitude towards that behavior. We increase the size of the reward instead of making the behavior itself something people want to do. Changing attitudes is a ...
 
Jamming: creating the conditions for enterprise innovation
13.02.2017
by Sharon O'Dea - An orchestra is a bit like a well run company. All of the elements of the orchestra - the strings, the brass, the percussion - are able to come together with a visible, engaged leader to make something better than the sum of its parts. But in the modern world, is it enough? The orchestra plays beautiful, complex music, - but while they may do it brilliantly, it is still old music performed just as thousands of orchestras have done before. To maintain competitive advantage, companies need to innovate. If banks, for example, want ...
 
STRATEGY FIRST: Digital Workplace Transformations
13.02.2017
THE IMPORTANCE OF AN OVERARCHING DIGITAL STRATEGY Many organizations desire a digital strategy centered around communication and collaboration. A hub that engages colleagues by fostering social collaboration and unlocking collective business memory is critical to the success of a business. This hub builds a vibrant community of knowledge. It is important not to overlook strategy while implementing digital tools and technologies. If your past digital initiatives seem to be falling short of expectations, it may be a missing or ineffective strategy that ...
 
You Can Never Create The Future By Targeting The Present
13.02.2017
In the 1930's, the great industrialist George Eastman engaged in a minor debate with his friend, the education reformer Abraham Flexner, about who contributed most to science. Eastman pointed to Guglielmo Marconi, the inventor of radio and transformed the world. Yet Flexner argued that given the discoveries of scientists like James Clerk Maxwell and Heinrich Hertz, Marconi's invention was inevitable. While neither men pursued any practical application of their work, it was their boundless curiosity that led them to the principles that created a revolution. ...
 
What is a social intranet? The definitive explanation.
10.02.2017
First, what is an intranet? In simple terms, it's an internal website that helps employees get stuff done. An intranet plays many roles inside an organization--it's a website, communications channel, and collaboration platform. Good intranets make it easy for every employee to contribute, not just a select few. The most effective intranets help people work better together by combining flexible content management tools, powerful search capabilities, and engaging collaboration features. For a more detailed explanation of intranets, check out our full blog ...
 
Key Collaboration Trends for 2017
10.02.2017
In 1984, Marvel Comics creators Tom DeFalco and Herb Trimpe showed a futuristic version of Iron Man named, 'Iron Man 2020.' Having 2020 only three years away gives you a very different perspective on Arno Stark's armor. One that will probably have you laughing so hard that you would not be able to finish this post (which is why I opted not to include an image). The key to reading and predicting trends are data points. For DeFalco and Trimpe, their data points were severely limited back in 1984 as to what 2020 would bring (let alone what 2000 would bring). ...
 
Being familiar with Facebook doesn't make you a pro in collaboration
10.02.2017
With more and more companies employing social intranets, and other collaborative tools for the working environment, one of the most fatal mistakes the employer can make is equate personal social media usage with a deep understanding of what it means to collaborate in a professional virtual environment. Recently I was reading an article in Techcrunch about the new Facebook Workplace when I came across a pretty insightful observation in the comments section. In response to the article's statement that onboarding employees to Facebook Workplace would be ...
 
How do I connect with community members around the globe?
10.02.2017
It goes without saying that managing an online community - whether you are internally or externally community jobs around the worldfocused, means you spend a lot of your time online. While the majority of your community programming and activities might take place online many of our members have reported that live, face-to-face events also help contribute to the success of their communities. But what if you simply can't get your members together in real life? Maybe your community members live in locations around the world. We've all heard that face-to-face ...
 
Attributes and practices of digital leaders
10.02.2017
In this interview, the CEO of Shift*Base Research, Christine Overby, shares new methods and practical tips for developing leaders who can succeed in the digital age. Overby also invites MARGINALIA readers to attend 'Building Digital Leadership Superpowers Within Your Org' on 28th March in London. We are in the midst of a global, technology-led revolution. Companies are forced to develop new leadership capabilities as they adjust to the rapidly emerging digital economy. Traditional ways of management have been called into question, catalysing ...
 
Most Reorgs Aren't Ambitious Enough
10.02.2017
For many executives, the concept of organization design is an oxymoron. They are so consumed by working in the organization that they lack the patience to work on the organization. They don't do the intricate, complex work of configuring their organization to execute strategy. Instead, they shift boxes on an organization chart, bolt on more resources that were lobbied for by a zealous executive, or cut costs across the board. They focus on communicating messages more inclusively or reassigning stronger leaders to troubled departments. These are surface-level, ...
 
Gut gemeint, schlecht gemacht: Warum Intranet-Terminals scheitern
09.02.2017
Die Zielsetzung ist ehrenwert: Um Mitarbeitern ohne eigenen PC-Arbeitsplatz den Zugriff auf das Intranet zu ermöglichen, setzt so manche Firma auf Kiosksysteme oder Touchscreen-Terminals. Sie werden zum Beispiel im Besprechungs- oder Pausenraum oder auch prominent vor der Kantine postiert. So sollen vor allem die Kolleginnen und Kollegen aus der Produktion vom raschen Informationsfluss über digitale Medien profitieren. Die Nutzerzahlen und Zugriffsstatistiken sprechen allerdings eine eindeutige Sprache: Unternehmen können sich die Investition in derartige ...
 
Collaboration's Fundamental Flaw? People
09.02.2017
To read some of the available literature on collaboration, you'd think everything is great. It's like a birthday party where everyone's giddy on cake. At the most basic level, collaboration may be defined as connectivity linking internal users to each other and to external stakeholders to share critical information, which will mutually improve business performance. Some people like to share information at the virtual water cooler, on the phone or perhaps as the non-stop talker in meetings who knows everything about, well, everything. Everyone ...
 
How to measure the efficiency of your enterprise social network: Q&As
09.02.2017
Last Thursday we had a really fascinating #ESNchat on Twitter about the effectiveness and efficiency of our enterprise social networks, specifically related to questions and answers forums. I have already made a comparison on this topic based on public data shared by Humana, Philips and Swisscom, so this chat was led by 5 questions where I wanted to deepen our collective knowledge. Participants also came up with further questions that helped us explore the topic further. Here are my 5 key learnings from the ESNchat with 27 intranet experts. In an ESN, ...
 
Building Peer Groups
09.02.2017
Two weeks ago, we hosted an exclusive community event with Lithium to bring 20 of the highest ranking community people together to discuss and share issues in a safe, private, environment. We all learned a lot from it. The remarkable thing here is just how cost-efficient this is. People leave with a sense of not being alone, a collective validation of their efforts, and an assortment of new ideas and thought processes. Most of all, they get a group of people they can contact for help in the future. I've lost track of the number of solutions private peer ...
 
The Ideal Organizational Culture Champions Individuals and the Greater Good
09.02.2017
High-performing people look for organizations with environments where they can be their authentic selves. They seek cultures that adapt to the way they want to work. If they don't find what they're looking for, they are happy to look elsewhere. According to LinkedIn's 2015 report "Why and How People Change Jobs," 36 percent of job changers left their organizations because of dissatisfaction with their work cultures. Create a Corporate Culture for Everyone The New Talent Team Playbook Adopt a Performance-Based Ethic Establish a 'Work How You Want, ...
 
How You Can Benefit From Enterprise Social Middleware
09.02.2017
've been around long enough to recall a time when middleware was virtually non-existent. Proprietary mainframe systems did not use middleware because everything was exclusively owned. Then along came client-server computing and graphical user interfaces, and all of a sudden there was a huge demand to separate the backend engines from what we were seeing on the front end. Defining Middleware Lessons from Consumer Social Middleware Using Enterprise Social Middleware The Status Quo [...] ...
 
3 Reasons Human Resources Should Use an Enterprise Social Network
08.02.2017
For a long time now, businesses have been using social media to communicate with their customers. Quite frequently, it's an inseparable element of their strategy. Why is this so? Social media has a wide reach, and most people are familiar with it. It's transparent and most importantly it's easily accessible (provided that you are not in North Korea). Plus, it's simply odd if you are not on social media, while everyone else is. Why social media? People often turn to social media to find information about products. It's no secret that we tend to trust ...
 
Using ESN for cultural change - case study of Siemens at IntraTeam Event
08.02.2017
How may an ESN help you to change the company culture and build a bridge from traditional business targets to new ways of collaboration? Sabine Kluge from Siemens knows an answer for this question and will share her experience at the upcoming IntraTeam Event 2017 in Copenhagen (Feb 28th- March 2nd). Before that I asked Sabine about the ESN's role in the process of changing Siemens's culture and her tips for organizations planning to implement this internal communication tool to improve their ways of collaboration. Read why classical change programs will ...
 
The GDPR: Essential guidance for intranet and digital workplace specialists
08.02.2017
In under 18 months, one of the most fundamental changes to the way businesses handle data -- the General Data Protection Regulation (GDPR) -- will come into application. But how will this new legislation impact intranet and digital workplace teams? Today, we take a look at the details. What is it? The General Data Protection Regulation (GDPR) is a new piece of European legislation designed to tidy up and strengthen previous guidance on data protection. There are a few definitions to run through first which will help our understanding: What is personal ...
 
Data And Technology Don't Change Your Culture, They Reveal it
08.02.2017
In Weapons of Math Destruction, mathematician and data scientist Cathy O'Neil paints a disturbing picture of how data can go awry. "Black box" algorithms that make decisions with little to no transparency or accountability can lead to bizarre situations in which judgments are handed down with no possibility of appeal. For example, she tells the story of Sarah Wysocki, a teacher who, despite being widely respected by her students, their parents and her peers, was fired because she performed poorly according to an algorithm. She now works at another school ...
 
Engaging Employees in a Knowledge-based Economy
08.02.2017
We live in a knowledge-based economy, where intellect is capital. The need for knowledge, information and high skill levels is greater than ever. With information being freely available, the speed of change taking place is quick. An engaged workforce is the pillar of any successful business. Disengaged employees are a major cost for companies, while engaged employees give their best at work every day, committed to success. What is employee engagement, really? What is needed for employees to feel engaged? The right information & knowledge The right ...
 
Classification Process and Taxonomy
08.02.2017
by Stan Garfield - Classification: creating and maintaining a taxonomy that can be used to organize information so that it can be readily found through navigation, search, and links between related content To ensure that information can be readily found, it is important to use a standard classification terminology when storing it. By defining a taxonomy before beginning to store information in repositories, and then applying the taxonomy through the use of standard metadata and tagging, future problems with inconsistent categories, conflicting and redundant ...
 
One day, all companies might be in the software business
08.02.2017
Traditional industries, such as car makers, are getting an edge over their rivals by going high-tech. At the North American International Auto Show in January, Waymo, formerly the Google self-driving car project, and Fiat Chrysler Automobiles NV revealed a self-driving version of Chrysler's Pacifica minivan. Press coverage of the announcement seemed confused: The New York Times said the van was "designed by Google" despite the fact that Waymo, Google's sister company, provided only the self-driving technology, while Chrysler was responsible for the rest ...
 
Why Social Collaboration fails: Old Habits and Persistence, Command and Control
07.02.2017
by Stefan Pfeiffer - "The obvious question is: Why the corporate social network lacks the participation and lively zest found in consumer social media systems? And what can be done about it?" Source: Learning from HBR: Making corporate social network collaboration successful - Work Monkey Labs Interesting thoughts on the lack of adoption of Collaboration software and Enterprise Social Networks. I do agree with a lot of the thoughts, but I believe there are important reasons for failure, or better a low adoption rate. We are throwing new tools over the ...
 
Excessive Collaboration
07.02.2017
Rob Cross, professor at the University of Virginia's McIntire School of Commerce, explains how work became an exhausting marathon of group projects. He's the coauthor of the HBR article "Collaborative Overload." SARAH GREEN CARMICHAEL: Welcome to the HBR IdeaCast from Harvard Business Review. I'm Sarah Green Carmichael. Today, I'm actually going to turn the podcast over to our editor-in-chief, Adi Ignatius, who recently sat down with Rob Cross, a professor at the University of Virginia's McIntire School of Commerce, to talk about Rob's article, "Collaborative ...
 
Five Myths About Digital Transformation
07.02.2017
If you want to lead your organization's technology transition, the first step is grasping the realities of digital transformation -- rather than getting seduced by the hype. advertisement Many boards of directors and senior management teams aspire to the efficiencies, innovation, and competitiveness that digital transformation might deliver. But in my experience, the path to transformation -- like most major corporate initiatives -- is a risky one. I have spent much of my career overseeing and participating in digital transformations in both government ...
 
Four Telltale Signs of a Disconnected Organization
07.02.2017
Most leaders appreciate the importance of leadership, culture, and engagement within their organizations. While they may not consciously think about the impact on individuals from a human perspective, managers sense these concepts are critical to healthy organizational performance. However, these three areas are often addressed individually, as if one doesn't interact with the others. This leads to a disconnected organization. Business is Experiencing a Shift What Are Telltale Signs of a Disconnected Organization? Culture "adjustments" either don't take ...
 
Eine digitale Kultur der Führung
06.02.2017
von Siegfried Lautenbacher - "Das Besondere an Kulturen ist, dass sie nicht durch Verkündigung gebildet werden, sondern wie von selbst entstehen. Wie Mitarbeiter in Organisationen zusammenarbeiten, wie mit Kunden und wie mit Konflikten umgegangen wird, das mendelt sich im alltäglichen Leben in der Organisation aus und nicht dadurch, dass Organisationsspitzen Leitbilder verkünden." (Stefan Kühl) Kulturen können weder gemacht, noch implementiert werden. Diese Aussage gilt auch bezüglich der kulturellen Eigenarten von Führung in Unternehmen und, nicht zu ...
 
Moderne Technologie macht Arbeitgeber für Millenials attraktiv
06.02.2017
Was bringt eigentlich die Digitalisierung? Diese Frage wollen wir in einer Serie von Interviews klären. Eins ist sicher: Wir sollten uns bereitmachen, die Millenials kommen (Die von 1980 in höhere Verantwortung, die von 1999 in die Ausbildungen). Eine Generation, die althergebrachte Regeln am Arbeitsplatz verändert. Ihre Erwartungen an Karriere, ihre Arbeitsweisen und ihr Wissen um Technologien werden die Geschäftskultur des 21. Jahrhunderts neu definieren. Laut einer Studie von PwC wird diese Generation im Jahr 2020 die Hälfte der erwerbstätigen Bevölkerung ...
 
How to Get All Employees Using Internal Social Media
06.02.2017
Collaboration tools like internal social media can make a big difference to employees' work but only if enough people use the tools consistently; three steps will help with this. Spending time and money on improving the way employees collaborate with one another - whether in the same office or on opposite sides of the world - is almost always a good use of resources. Making it easier for people to get their work done makes them more efficient and happier in their job. And so companies across the globe have happily been investing money in social-media ...
 
Pick Workplace Communication Tools That Make Employees' Lives Easier
06.02.2017
New and emerging communication channels continue to jockey for digital workplace supremacy. Slack remains the current trendy choice, but Microsoft Teams is pushing into its territory. Meanwhile old, busted -- yet reliable -- email keeps running thanks to all of the new and improved engines in the cloud. Which tool is the right choice? What will work? What tradeoffs are reasonable for getting the job done? Choosing a team communication tool is a choice best made by (wait for it ...) the team. The only danger lies in cutting IT out of the loop. When it ...
 
Keep Reconnecting: The Value of Strategic Community Management
06.02.2017
by Simon Terry - Organisations need to invest in strategic community management for the life of collaboration. The process of reconnecting keeps relationships relevant as the organisation changes. Maintaining the connection of human relationships is the foundation of strategic value in collaboration. One of the consequences of representing a maturity model as a stepped process is that people interpret the steps as linear process - do connection then move on to do sharing. The reality of collaboration in any organisation is that all four processes are ...
 
Changing How Lurkers View Their Role In Your Community
06.02.2017
If you interview any segment of community members you'll discover the very real emotive reasons why people don't participate more. Lurkers, for example, give three common reasons for not participating: They don't have enough time. They don't feel they have anything to contribute. They don't feel they are smart enough to share their knowledge. You can tackle each of these. Let's assume lurkers say they don't feel they can contribute anything useful. That's the long-term perception you have to change. In your welcome copy, your notifications, your personal ...
 
Why User Experience Matters - for Customers and Employees
06.02.2017
Companies know that at scale, small details can make a big difference. Nowhere is this more obvious than in the realm of design. While some in the C-Suite deride design as superficial, design isn't just the way something looks. Design dictates the way we do our jobs, build our businesses and live our lives. For design skeptics, there's plenty of data to back up these claims. A study by DMI and Motiv Strategies reported that between 2005 and 2015 design-led companies -- those "committed to design as an integral part of their business strategy" -- outperformed ...
 
Führungsqualitäten: Digitalisierung klappt nur mit guten Chefs
03.02.2017
Ist in der digitalen Welt Menschlichkeit noch gefragt? Diese Frage verunsichert viele Führungskräfte. Die Antwort: Führung wird im digitalen Zeitalter wichtiger denn je. Doch sie muss sich ändern. Egal, ob sie in Zeitschriften schmökern, Kongresse besuchen oder den Worten ihrer Chefs lauschen: Stets wird Führungskräften das Gefühl vermittelt, dass in ihren Unternehmen kein Stein auf dem anderen bleiben darf. "Und was wird dann aus mir?" Das fragt sich insgeheim so manche Führungskraft. Denn im Zusammenhang mit der Diskussion über digitale Transformation, ...
 
7 Social Business Lessons I Learned At SAP And Beyond
03.02.2017
This morning I had the great pleasure to present to a European leadership team of a tech company about the value of social business. One particular question caught my attention. What's my experience of working across different countries and industries? On the drive home, it made me think about just how much I learned both from my time at SAP and beyond. How social selling adoption rates vary by industry, how social media differ from country to country and how social business training needs to adapt to meet the needs of different generations in the workforce. ...
 
How Intranet Homepages Anchor the Digital Workplace
03.02.2017
Intranets once had the market cornered for workplace communications and collaboration. But the advent of the digital workplace with its broader capabilities has begged the question where the intranet, and more specifically, the intranet home page fits in this ecosystem. Traditionally, intranet home pages were made up of 80 percent news with some navigation (including the dreaded 'quick links') squeezed into the margins. Fast forward to today, and intranet home pages do much more, mirroring the evolution of intranets themselves. The concept of the digital ...
 
How to Get Senior Executives into Social Media
03.02.2017
It feels like moving a mountain, doesn't it? You have dozens -- maybe hundreds -- of senior executives you are trying to get to participate in social media. It's one of your key initiatives, but you're not making the progress you hoped for. Everyone agrees social media is a good idea. These are your company's thought leaders. They speak at industry events and get quoted in the media. Customers and prospects pay close attention to what they say, and junior team members deeply respect them. You know they could make a major contribution in social media. ...
 
Making Leadership Easier
03.02.2017
The big risk in leading is looking behind you and seeing no-one following. You would look pretty silly if you were the only person at the airport holding a protest sign. Very few people lead (or show initiative) in any community for precisely this reason, they might look a bit silly. The overwhelming majority join in once everyone else is already there. That's when it's safe. We've all seen the dancing guy. Somebody has to be first or nothing happens. This is why those that show leadership and take the initiative are so valuable. They are the people ...
 
Leading People Too Smart to Be Led
03.02.2017
An evolutionary geneticist, a professional gambler, and a business school professor walk into a bar. What might appear to be the start of a horribly nerdy joke is simply a scene that could happen any evening at the Santa Fe Institute (SFI) in Santa Fe, New Mexico. And it did recently when I visited SFI's president, evolutionary geneticist David Krakauer. Have you ever wanted to blow up the bureaucracy at your organization? That's what SFI's founders did. Founded in 1984 by scientists, including four Nobel laureates, SFI is one of the world's leading ...
 
Diversity Doesn't Stick Without Inclusion
03.02.2017
Leaders have long recognized that a diverse workforce of women, people of color, and LGBT individuals confers a competitive edge in terms of selling products or services to diverse end users. Yet a stark gap persists between recognizing the leadership behaviors that unlock this capability and actually practicing them. Part of the problem is that "diversity" and "inclusion" are so often lumped together that they're assumed to be the same thing. But that's just not the case. In the context of the workplace, diversity equals representation. Without inclusion, ...
 
Slack macht die Messaging-Plattform fit für den Enterprise-Einsatz
02.02.2017
Mit fünf Millionen täglichen Nutzern gehört Slack zu den führenden Messaging-Plattformen. Nun erhält die Software eine Management-Komponente, die den Einsatz in großen Unternehmen fördert. Der Erfolg des Messengers Slack basiert auf dem einfachen Einstieg in die Plattform, mit einem großzügigen Modell angeboten, das in der kostenlosen Version kaum etwas zurückhält. Es gibt nur zwei wichtige Einschränkungen: Man kann nur die letzten 10.000 Nachrichten durchsuchen und man kann nur zehn weitere Anwendungen hinzufügen. Diese Grenzen sind geschickt gewählt. ...
 
The enterprise is the next logical step for Slack
02.02.2017
Slack took a big step in its evolution as a startup yesterday when it launched Slack Enterprise Grid, the enterprise version of its popular messaging platform. For Slack to continue its growth trajectory, it had to move on from being a tool for discrete teams to one that could deal with substantially more users, and provide some security and governance as it connected to other departments, repositories and programs across the enterprise. One of the main features that has fueled Slack's rapid rise as a communications platform has been its ability to connect ...
 
Start with Connection
02.02.2017
by Simon Terry - re your employees really connected through your Collaboration platform? Many who are members of your platform aren't actually connected in human relationships. Perhaps it is time to check that your organisation is ready to begin the journey of adoption to realise strategic business value. A Missed Connection When I explain the Value Maturity Model, many listeners skip over the first stage of the model and want to rush into the heady territory of sharing, solving and innovating. "Connection. OK. We have our employees on our network," ...
 
In a Networked World, Community Management IS Leadership
02.02.2017
by Rachel Happe - The world of telling people what to do and what to think is dying. That kind of leadership is being exposed for the cheap trick it always was - instilling people with false confidence that complex problems can be solved by simply declaring simple answers. As that kind of leadership is dying, it is causing friction from those that would like it to be easy - after all, it would be a lot easier if solutions were simple. It would be nice. It would make us feel better. It is terribly alluring. But the world's big problems are not simple. ...
 
Enterprise Collaboration Maturity Frameworks
02.02.2017
by Cai Kjaer - It's popular for organisations adopting a new technology platform e.g. MS Office 365, or management practice e.g. agile working; to think of their progress in terms of maturity. Maturity frameworks have been a popular means for organisations to be able to assess their progress with a significant change initiative. When the change is related to an industry wide adoption theme, it may also be possible to compare levels of maturity between organisations. In this article we identify two maturity frameworks developed for use with Enterprise ...
 
Test The Idea Before You Do Deep Development
02.02.2017
Don't do big development projects without testing the idea manually first. Want to build a quest/badging system with unique journeys for different members? Do it manually first (yes, reach out to each member with an email when they reach each stage). You want all the information before you begin development. Don't launch a huge ambassador program, try to find some way of recognizing one person for their expertise and seeing how it works. Don't build an automation series without manually testing different ideas first. Don't revamp your homepage without ...
 
Search and Destroy! Delete your way to intranet success
02.02.2017
A great intranet helps people to connect, collaborate and create. We give employees tools to work together to produce content and documents, and to share that knowledge and output with the rest of the organisation. That's a noble endeavour; all that collaborating and sharing makes people more productive and more effective. Sharing is caring, right? But what happens when all you do is add more? After a few years your intranet will be made up of thousands of documents. Users complain they can't find anything. Search just throws up a million results. Which ...
 
Die Macht einer "Teilen"-Funktion im Intranet
01.02.2017
Das Ziel eines erhöhten Austauschs unter den Mitarbeitern in Intranets ist für Unternehmen schon seit längerem keine Neuigkeit mehr. Das "Social Intranet" ist erwünscht. Das Gute: Austausch unter Mitarbeitern kann einfacher gefördert werden, als gedacht. Erstaunlicherweise wird aber ein einfaches Feature, das dazu beiträgt und aus sozialen Medien durchaus bekannt ist, auf unternehmensinternen Plattformen oft noch wenig genutzt - manchmal gar nicht erst angeboten: die "Teilen"-Funktion. Zum einen sind Funktionsweise und Nutzen dieser Funktion noch immer ...
 
Offenheit lernen: Working Out Loud @ DeutschePost/DHL
01.02.2017
Während manche Mauern bauen, Offenheit für naiv halten und Transparenz durch alternative Fakten ad absurdum führen, setzt eine kleine Bewegung, die für das komplette Gegenteil steht, zu einem transatlantischen Siegeszug an: Working Out Loud (WOL). Der Ansatz (ausführlich vorgestellt in managerSeminare 214), der für das Teilen von Wissen und freigiebige gegenseitige Unterstützung steht, findet derzeit bei immer mehr internationalen Konzernen begeisterte Anhänger und interessierte Verantwortliche. Zum Beispiel bei der Deutschen Post DHL: Dort hatte man ...
 
Die Zeit des klassischen Change Managements ist vorbei
01.02.2017
von Guido Bosbach - Der alte Change taugt nichts mehr in einer komplexen Wirtschafts- und Arbeitswelt. Er muss stattdessen als kontinuierlicher Veränderungsprozess etabliert werden. Auch wer sich nicht im Kontext Betriebswirtschaft bewegt, kennt in Bezug auf Change Management irgendwoher Beispiele wie die 8 Schritte von John Kotter "für erfolgreichen Change": Bewusstsein für die Dringlichkeit des Wandels schaffen Richtungsweisende Personen in einer Koalition vereinen Eine Vision für das Unternehmen kreieren Die gefundene Vision verbreiten Andere ermächtigen, ...
 
Die Meinung der Mitarbeiter zählt: Wie Unternehmen besser auf Mitarbeiter und deren Bedürfnisse eingehen können
01.02.2017
Die Personalabteilungen in den Unternehmen müssen heute mehr denn je hochqualifizierte Experten für das Unternehmen begeistern, eine soziale und teamorientierte Kultur schaffen und für anspruchsvolle Aufgaben die geeigneten Mitarbeiter zusammenbringen. IBM® Lösungen sind eine Kombination aus marktführenden Talentmanagement-Lösungen und Anwendungen zur digitalen Zusammenarbeit sowie leistungsfähigen Workforce-Science- und Analyselösungen. Wir helfen Unternehmen beim Aufbau eines begeisterungsfähigen, engagierten Mitarbeiterstamms und bei der Vertiefung ...
 
4 Ways To Improve Workforce Adoption of Collaboration Apps
01.02.2017
Businesses are increasingly embracing enterprise messaging and team collaboration applications - with little sign of slowing down. A December 2016 report by G2 Crowd found more than half of companies have implemented team collaboration solutions, and 31 percent plan to adopt one in the next two years. But as is the case with most emerging applications and services, there is a big difference between corporate deployment and end user adoption. G2 Crowd noted in the report that getting employees to actively use point team collaboration tools is a work in ...
 
Hey Hey, Ho Ho, Email Attachments Have Got to Go
01.02.2017
The Internet Engineering Task Force published the riveting-sounding document, "Multipurpose Internet Mail Extensions (MIME) Part One: Format of Internet Message Bodies," almost 20 years ago to the day. And while it doesn't sound like much, Designated Request for Comment (RFC) 2045 defined email attachments as a standard. By doing so, MIME opened the door for people to share documents via email with anyone, regardless of email provider, email client software or internet service provider. What Did You Unleash RFC 2045? If It Ain't Broke, Don't Fix ...
 
Is He One Of Us?
01.02.2017
Spend 30% of your time working internally. That's one or two meetings a day. Don't waste your lunches sitting alone. Reach out to a couple of people a day and meet up with them. You can meet with more than one person at a time if you like. Don't ask for help, simply ask questions. What are their goals? What are their challenges? What kind of help do they need? What is their current worldview? What do they hate about their work? What do they love about their work? (tip: end meetings on a positive note by discussing the best parts of their work last). ...
 
The DNA of innovative organisations
01.02.2017
by Gloria Lombardi - How can organisations adapt to change and help employees to keep learning and developing? Susanne van der Velden created Team up, a digital workplace tool that combines collaboration and e-learning, and knows a thing or two about innovation after her many years of academic studies. Currently in the later stage of her PhD focused on the DNA of innovative organisations, entrepreneur Susanne van der Velden (pictured right) is remarkably capable at translating science into practice. The founder of Team up, a digital workplace platform ...