#socbiz
Curated hints on Digital Transformation, Enterprise 2.0, Enterprise Social Networks, Social Intranets, Social Collaboration, Knowledge Management, HR 2.0, ... and all the rest
Dr.-Ing. Carsten Rose – Effective: 31.12.2016
Social Business Digest by caro - Archive 12/2016
 

Archive 12/2016

 

Is Social Networking Not-Working? No Way!
30.12.2016
With the help of internal social networking tools and processes, large organizations can learn faster, collaborate better, strengthen culture and share solutions to company-wide issues without reinventing the wheel. While social media is widely used by businesses to engage connected customers, many organizations have yet to buy into internally-focused social networking. This is a mistake. When used properly, social software such as Yammer and Facebook at Work can raise productivity by as much as 25%, a recent McKinsey study found. However, although 70% ...
 
Social Business is Business as UNusual
30.12.2016
Some of the weakest value propositions still offered by enterprise social tech vendors today are 1. having less email and 2. fewer meetings. Seriously? Is this the best we can do? So what? And sorry, please don't assume that less of one thing means more of something else (collaboration). The promise of social technology is (or was) about doing the work of working differently maybe even changing business structure altogether. We know that when diverse people connect and can talk openly, interesting things can happen - new ideas are fostered, innovations ...
 
Social business v Social media
30.12.2016
"A social business is an organisation whose culture and systems encourage networks of people to drive business value" Andrew Grill, IBM "Social media is nothing but a set of technologies that enhances our social nature" Lars Silberbauer, LEGO Group These are two quotes I use to set out my stall in my internal (and external) social media talks that I've been giving this year. So I thought I'd expand on them a little here as I start to consider 2017 and where I want to take things. More and more, I've realised the need for Social Business stacks up far ...
 
Instead of Optimizing Processes, Reimagine Them as Platforms
30.12.2016
Process optimization can transform user experience. Rethinking process optimization -- visualizing processes as platforms -- can transform your business model. One applications outsourcing team, for example, proposed a clever UX tweak to help optimize a global fulfillment process their company managed for its biggest client. The idea was simple: Instead of making buyers go through the entire online ordering sequence only to find stock-outs or delivery delays, why not alert them to product availability upfront? A little dab of inventory data would enhance ...
 
Acht Trends für das digitale Workspace
29.12.2016
Einer der wichtigsten Schauplätze der digitalen Transformation ist die Arbeitsumgebung des Wissensarbeiters - der Trend geht hier zu noch mehr Mobilität, Geräte und Personalisierung. Eine zukunftsweisende Workspace-Strategie kann dabei helfen, die Mitarbeiterproduktivität zu erhöhen, Kosten einzusparen und das Unternehmen als Arbeitgeber für technologieaffine Young Professionals attraktiver zu machen. Die folgenden acht Entwicklungen erwarten die Experten von Matrix42 zur Homepage dieses Unternehmes Relation Browser für das kommende Jahr. UX wie in der ...
 
Developing a more open and collaborative organizational culture
29.12.2016
by Torben Rick - Open and collaborative organizational culture is critical for managing the complexity of today's business. The most important thing about culture is that it's the only sustainable point of difference for any organization. Anyone can copy a strategy, but nobody can copy the culture. The importance of organizational culture is undeniable as highlighted in an IBM survey. Some 75 percent of CEO's identified the importance of developing a more open and collaborative culture as being critical for managing the complexity of business today. ...
 
Digital transformation strategy: the bridges to build
29.12.2016
Companies across the globe are digitally transforming as they are challenged to improve business processes and develop new capabilities and business models. In this economic reality where entire industries are disrupted, actionable intelligence is the new currency. Data and information have become core business assets, sources of revenue and critical enablers in the information age. In order to reap the benefits of new technologies, the next stage in that information age and the digital transformation economy, organizations need to be ready for accelerating ...
 
Putting people first: 4 steps for a successful digital transformation
29.12.2016
These management strategies can help you empower employees and ensure an effective transition. I often write about building agile workplace cultures because I believe it's a hallmark -- if not the hallmark -- of digital transformation success. It's also easier said than done. Technology is dramatically changing how we work, yet many employees fear technology. Some worry it will render their jobs obsolete, while others are uncomfortable learning new skills. If your company wishes to embrace the potential inherent in digital transformation, you ...
 
7 Email Problems, Solved
29.12.2016
More people ask me about email management than about any other aspect of their online lives: whether it's the challenge of coping with an overwhelming amount of email, or figuring out how email fits into the overall flow of our daily work, most people have some kind of email pain point. So I recently held an email clinic on Facebook, fielding everyday email dilemmas and offering quick solutions. Here are seven of the concerns I heard -- and my suggested solutions: How to set emails aside for later How to retire an email account How to combine multiple ...
 
3 Small Resolutions for a Bigger Workday
29.12.2016
The three standard resolutions still apply: Lose weight and drink less alcohol. While I am at it, I will get in better shape. Read more and renew that zeal for learning. Take a serious look at my financial situation and fix it. But there are three problems with these three resolutions: The resolutions are easily discarded. By January 3rd you are putting the resolutions off until next year. Work is the place where you spend most of your time and most work activities hurt keeping the three resolutions. (Consider bagels and red licorice in the kitchen; ...
 
Why is Internal Blog Better than Email
28.12.2016
In spite of many different digital communication tools email is still the one that we like best, at least according to the following statistics: Over 2.6 billion people have an email account, and most of them are using it on a daily basis. A total number of emails sent and received during the day is over 205 billion. More than a half of all world's email correspondence are business emails. 112.5 billion business emails are sent and received every single day. An average employee receives and sends around 122 emails each day. These are quite impressive ...
 
Is collaboration the new innovation for workforce well-being?
28.12.2016
by Jeremy Scrivens - Innovation used to be in the hands of the experts and designers, but now requires all workforce members to be involved in collaboration. Collaboration requires an engaged workforce, but only 13 per cent of the world's workforce is engaged right now. A critical task for business and HR leaders now is to engage their people, but current ways of doing this are clearly inefficient. The old approach - engaging people from outside-in through the 'what' and 'how' of work and company brand - no longer inspires people, especially the younger ...
 
Successful Communities Give Up Power
28.12.2016
It may sound counter-intuitive, but it's true - successful communities give up power. No, that doesn't mean they throw out their community guidelines and nix all the rules - a certain amount of structure is important. But over-management is sure to kill engagement, which is the last thing you want. Much like an over-managing supervisor or boss, an over-managing community team can leave a bad taste for members and disincentivize them from engaging and taking ownership in the community. Over-management often comes from a good place - you want to stay connected ...
 
Better Knowledge Management via Enterprise Inventories
28.12.2016
Very simply, there is no more effective or efficient way to improve enterprise-wide knowledge management than to focus on the development, publishing and use of enterprise inventory data, information and knowledge. This article shows how to use an Enterprise Inventory Control Grid (EICG) to specifically establish better Enterprise Knowledge Management (EKM). Defining Inventories and Inventory Instances Inventory Instances represent focal points for enterprise knowledge Enterprise Knowledge Management using Inventories More on using Inventories for Communities ...
 
Reflecting on the Forgotten Human Element of Online Communities
27.12.2016
Relationships are built on listening and empathy - even online. Innovation can be exciting. It can also feel like being kidnapped, blind folded and whisked away down a super highway to an unknown destination. We're typically the passive rider who gets to reap all of the benefits (and consequences), but what an exciting ride, right? We are so inclined to this fast lane being a blur of technology that we often neglect the prevailing humanity behind all of the software updates. Communication-based technology can only do its job by relying on the user's ...
 
8 Innovative Baby Boomer Knowledge Management and Retention Strategies
27.12.2016
The innovation book Robert's Rules of Innovation: A 10-Step Program for Corporate Survival presents 10 Key Imperatives your business must take to achieve profitable business growth through innovation in today's "innovate or die" business world. The recently published Robert's Rules of Innovation II: The Art of Implementation builds upon these 10 Key Imperatives and then dives head-first into practical techniques to break down the most common barriers to innovation implementation. Even the most brilliant, innovative ideas will become nothing but unfulfilled ...
 
Knowledge Reuse Process
27.12.2016
by Stan Garfield - Reuse: putting to practical use the captured knowledge, community suggestions, and collaborative assistance provided through knowledge sharing Reuse is the other side of capture. It represents the demand for the knowledge supply resulting from a knowledge capture process. In order for reuse to succeed, there must be a good supply of reusable content, it must be easy to find, and it must be in a format suitable for reuse. Demand-driven knowledge management takes advantage of networks, supply, analysis, and codification. It is stimulated ...
 
Want Better Process Management? Think Knowledge Management
27.12.2016
In our blog series lately, you've heard many of us talking about the intersection of process and knowledge management, particularly in regard to MosaiQ?. However, the real disparity between knowledge management and process management became apparent to me at a conference last year; during a presentation I gave on effective ways to use process frameworks. During the presentation, we were discussing some survey findings on which key implementation steps most people miss out on when they adopt a process framework. When we got to number four, developing ...
 
Digitalisierung: Was, wenn jetzt alles gesagt ist?
26.12.2016
Hurra! Ich glaube wir sind mit der Digitalen Transformation an einem Ziel angekommen: Selbst der hinterletzte CXX hat begriffen, dass die Digitalisierung tatsächlich stattfindet und für sein Business wichtig wird. Das ist für uns Digital-Berater/Arbeiter/Enthusiasten eine tolle Sache. Denn die letzten 15 Jahre mussten wir uns allerlei Schwachsinn anhören. Tagtäglich: Dieses Internetz werde nicht richtig wichtig, SocialMedia könne Markenwelten nicht ersetzen, Experience könne nur im stationären Ladengeschäft stattfinden und so weiter und so fort. Und ...
 
Neuroscience Says These Are the 8 Best Ways to Build Trust in the Workplace
26.12.2016
Trust is the key ingredient to all successful relationships. Here's how to get it. It's the foundation behind the happiest marriages and the intangible quality that makes the best teams click. Put simply, it's the key ingredient to all successful relationships. It's called trust. But how do you really gain another person's trust? Paul J. Zak, professor of economics, psychology, and management at Claremont Graduate University, set out to answer that question. 10 years ago, he began measuring the brain activity of working people ...
 
3 Ways to Use Design Principles to Create a Better Company Culture
26.12.2016
Put others at the center of your work and you will touch their heart. Business is all about people. This is what I learned from Alan Mulally, former Ford CEO, who not only saved Ford Motor Company from bankruptcy but saw employee satisfaction double during his tenure in Dearborn. So-how do you make it all about the people? Designers understand this, because they have to put themselves in other people's shoes everyday to solve problems for them. To make their lives better, safer, easier, joyful; to make things simpler and more intuitive; and to give ...
 
Why time management is ruining our lives
23.12.2016
All of our efforts to be more productive backfire - and only make us feel even busier and more stressed. The eternal human struggle to live meaningfully in the face of inevitable death entered its newest phase one Monday in the summer of 2007, when employees of Google gathered to hear a talk by a writer and self-avowed geek named Merlin Mann. Their biggest professional problem was email, the digital blight that was colonising more and more of their hours, squeezing out time for more important work, or for having a life. And Mann, a rising star of the ...
 
A pattern language of post-industrial work
23.12.2016
by Esko Kilpi - At the core of the post-industrial era is the idea that people should design for themselves. This principle applies also our value creating entities. This may sound radical but comes from the observation that most of the value on global scale is not created by firms but by people. People, then, should learn to be better designers. When designing something we always rely on certain patterns. We are in the midst of a shift from the industrial pattern of supply and demand to social, interactive patterns. The customer is now seen as being ...
 
If You Let Them, They Will Teach
23.12.2016
Several months ago I posted and article called 183 Lunch and Learns in One Quarter. The post focused on turning employees into teachers for other internal employees. I received a considerable amount of feedback, questions and skepticism. Most of the questions and skepticism focused on the doubts that many organizations have about employees willingness teach others. Yesterday, I was speaking with one of our clients. They recently rolled out our learning platform showd.me and we were discussing how the launch was going. This organization had made the decision ...
 
The Big Disconnect in Your Talent Strategy and How to Fix It
23.12.2016
Today's leaders must lead the work, not just the employees. Talent can move into and out of an organization, through a growing array of options such as freelance platforms, crowdsourcing efforts, and temporary, contract, or part-time work. The ManpowerGroup Contingent Workforce Index of 2013 showed 40% of all ManpowerGroup consulting engagements blended permanent and contingent workers. As the talent ecosystem evolves to offer more options, talent systems have not kept pace. Typical systems are fragmented between disciplines like HR (which focuses on ...
 
9 Reasons Why Your Best Staff Will Leave in 2017
23.12.2016
And it's probably not for more money! As we come to the end of 2016, and what a year it was, many people will be thinking about 2017 and be will planning their goals for the year ahead. One of these goals could be about finding a new job or changing their career. Given that, according to the research 50 percent of people leave companies because of their bosses, they could be setting that goal because of you! Here are nine things that you did that will give your best staff good reasons to think about leaving. You Set Impossible Deadlines Your Micro-managed ...
 
Enterprise social comes roaring back
22.12.2016
You'll be forgiven if you missed it, but lost in the avalanche of this year's tech news, enterprise social software made an impressive comeback. Led by products like Slack, Workplace by Facebook and Microsoft Teams, a software category that had been languishing for the last several years, suddenly came alive. A decade ago, as social software emerged, it was coined Enterprise 2.0 to describe products based on Web 2.0 consumer tools like blogs and wikis, which were making their way into business and attempting to transform the way employees communicate ...
 
Can We Finally Agree that Employee Happiness is a Goal of an Enterprise Social Network?
22.12.2016
by Carrie Basham Young - Today, the online future of work magazine Marginalia published an analysis on IZA World of Labor reporting that happy workers are more productive. There's finally enough scientific research available to show a correlation between employee happiness and employee productivity inside organizations. One can draw many conclusions from this data, but I'm hopeful that an important outcome includes senior executives internalizing that happier employees are better workers, and that optimizing for employee happiness can have ...
 
Making the Most of Your Team's Diverse Work Styles
22.12.2016
Two Requirements to Helping Diverse Teams Collaborate Successfully Most of us spend a majority of our time interacting with others at work. We brainstorm, share, connect and build together. Regardless of the size or the roles represented, today's teams often boast a diversity of gender, race, age, location, skill level or role. Though diverse teams can present unique challenges, we know they perform better. According to Harvard Business Review, "Most leaders now recognize that the best teams leverage diversity to achieve long-term success." Diversity ...
 
HIRSCHTEC Jahresrückblick 2015
22.12.2016
2015 war ein proppenvolles Jahr, das für Intranets ganz im Zeichen der Modernisierung und Erneuerung stand. Es wurde fleißig interagiert, vernetzt und neu strukturiert. Suchen wurde zu Finden und die Bremsen in der internen Kommunikation wurden gelöst. Dialog und Einbezug sind wichtiger als Top-down und streng reguliert. Viele Unternehmen sind noch mitten im Bau oder stehen gerade davor,sich für das richtige Architekturmodell zu entscheiden. Wir nehmen aus diesem Jahr einige wichtige Eindrücke mit, die ich kurz auflisten möchte: Erfolgreiche Intranets ...
 
The Neuroscience of Trust
21.12.2016
Companies are twisting themselves into knots to empower and challenge their employees. They're anxious about the sad state of engagement, and rightly so, given the value they're losing. Consider Gallup's meta-analysis of decades' worth of data: It shows that high Engagement -- defined largely as having a strong connection with one's work and colleagues, feeling like a real contributor, and enjoying ample chances to learn -- consistently leads to positive outcomes for both individuals and organizations. The rewards include higher productivity, better-quality ...
 
Experience with Working-Out-Loud
21.12.2016
Earlier this year our company, Continental AG, embarked on a journey to bring collaborative, appreciative, social working to the masses. One of the initiatives was the introduction of Working Out Loud (also known as WOL) on a voluntary basis. I didn't jump into the boat immediately but after reading the book by John Stepper, I was a little more of a convert and decided to give it a go. The way that it has been rolled out so far in the company is through out internal social platform - anyone can express interest in joining a circle (the term used ...
 
How Video Selfies Help Keep My Company Connected
21.12.2016
Hootsuite CEO Ryan Holmes tried everything from all-hands meetings to suggestion boxes before turning to iPhone video. Townhall meetings. Ask-me-anything sessions. The old-fashioned suggestion box. CEOs have lots of options for keeping in touch with their ever-growing ranks of employees. The trouble is that most of them aren't that great. When we were small (i.e. two-pizza-sized, in Bezos parlance), communicating was easy. If I needed to share news, I just stood up and made an announcement. As we got bigger, growing to hundreds of employees, we ...
 
Digital Dementia is Killing Your Brain: Here's the Cure
21.12.2016
The rate at which we consume data is having a profoundly negative impact on the way we think, work, and live. Between the 1980s and the 2000s, the amount of information we consumed rocketed and, unsurprisingly, has continued to increase. Compared to the fifteenth century, we now consume as much data in a single day as an average person from the 1400s would have in an entire lifetime. Defining Digital Dementia Multi-Tasking = Stress and Inefficiency How to Work Smarter and Better Efficient Working Is Happy Working [...] ...
 
How We Work: 6 More Trends Shaping the Future of HR in 2017
21.12.2016
More digital workplaces. New ways of working. The dawn of ethical workplaces. Even more human resources focused technologies. In the first of this two-part series, we shared four trends that will shape the future of HR and the digital evolution of work in 2017 and beyond. Today, we'll advance the conversation by bringing you six more trends from two other industry experts, Jeff Wellstead, a partner in the Digital People Practice at Digital Works Consulting, and Perry Timms is founder and chief energy officer at PTHR (People and Transformational ...
 
A Manifesto to End Boring Meetings
21.12.2016
The problem may be overcrowding -- keeping meetings smaller often leads to faster decisions and more engaged employees. It's an annoyance few escape: sitting through meetings that drag on too long. Many blame sloppy agendas or meandering leadership. But a subtler cause may be at work. Maybe you shouldn't have been invited at all. Participants tend to feel less accountable in crowded meetings. They doubt that any contribution they make will be rewarded, resulting in a reduction of effort. Researchers call this social loafing. Victims of meeting bloat ...
 
Is your enterprise social network a bake sale channel?
20.12.2016
by Virpi Oinonen - Is it ok to ask a difficult question on your enterprise social network? Or is your network full of nice posts and photos of bake sales and charity runs, group photos of smiling team members, congratulatory posts on this team or that doing a good job? If so, I'm afraid you have a problem. To me excessively positive posts dominating the newsfeed of a corporate social network raises a big red warning flag. These types of posts, when they are the dominating form of content, usually mean that it's not ok to post difficult questions or draw ...
 
Why is it so hard to measure the business value of enterprise collaboration?
20.12.2016
by Christian Buckley - While most of us enjoy playing with new technology, for value to be realized there must be some kind of connection to business processes. We intuitively understand that enterprise collaboration brings value to our teams - but intuition is not enough. There needs to be a direct correlation between the work being done with this technology (people working better together) and both qualitative data (interactions are more frequent and more engaged, and users like it) and quantitative data (quicker connections, find people and content ...
 
Data-Driven Collaboration Part 1: How Rich Data Can Improve Your Communication
20.12.2016
This is the first of a series, coauthored by Laurence Lock Lee of Swoop Analytics and Chris Slemp of Carpool Agency, in which we will explain how you can use rich, people-focused data to enhance communication, increase collaboration, and develop a more efficient and productive workforce. It's safe to say that every enterprise hungers for new and better ways of working. It's even safer to say that the path to those new and better ways is often a struggle. Many who struggle do so because they are starting from a weak foundation. Some are simply following ...
 
Using Trending Topics / Discussions Within An Online Community
20.12.2016
by Richard Millington - If you wake up in the morning and 3 people have mentioned an issue that has arisen before, that's a sign. It's a sign a lot more are about to ask the same question. Make this a trending topic. Provide regular live updates on how you're taking action. Make sure this appears at the top of your community. This is one of the places where a community can really excel. You can use a single discussion thread to identify a new problem, collate the impacts of the issue from various people, let key product people know about the issue (with ...
 
History of the intranet
20.12.2016
In 1975 Bloomberg Businessweek published an article called The Office of the Future. In it, they quoted Xerox's then Head of Research, George E. Pake, speculating that within the next 20 years he would have a television monitor at his desk. "I'll be able to call up documents from my files on the screen, or by pressing a button," he said. "I can get my mail or any messages. I don't know how much hard copy I'll want in this world. It will change our daily life, and this could be kind of scary." It's easy to see how Mr. Pake might have come to his conclusion, ...
 
How We Work: 4 Trends Shaping the Future of HR in 2017
20.12.2016
The next few years will be a time of seismic change in the rapidly advancing digital workplace. Chalk it up to a combination of trends -- from the the death of classical hierarchies and top-down management to a new focus on inclusion, productivity and innovation. To understand what the future holds for human resources (HR) professionals in 2017, we asked four industry experts for their perspectives. In the first of this two-part series, we'll hear from two of them, David D'Souza and Chris Russell. [...] More Digital Workplaces New Ways of Working ...
 
Are you Root-Bound?
20.12.2016
A plant is "root bound" when its roots take up all the space in the pot, or nearly all the space. If left in a root bound state, the plant will eventually suffocate and die. Symptoms of a Root Bound Plant The plant has stopped growing. This means that no new shoots are forming, even though the plant may produce some new leaves. The leaves wilt a relatively short period after the plant is watered. Regardless of the fact that you are properly watering and fertilizing the plant, an inordinate amount of leaves are dying. No amount of adjustments to the amount ...
 
Cultural Essentials for Digital Transformation
19.12.2016
The essence of digital transformation is not technological, but rather about culture and attitude. We must shift from an organization-centric view of the world to a customer-centric one. Here are some of the essential characteristics of a truly customer-centric organization. Customer Top Tasks Empathy for the Customer Simplicity Obsession Rapid Evolution With the Customer Multidisciplinary Collaboration Evidence-Based Decision-Making Using Customer Behavior Transparency, Fairness, Trust Measuring Customer Outcomes [...] ...
 
Messaging is Still the Fastest-growing online behavior within the Social Landscape
19.12.2016
Messaging will add 1.1 Billion new users by 2018 Clear leaders are emerging in the messaging landscape; Facebook Messenger and WhatsApp are global, others dominate locally The Messaging boom is about price. Sending an SMS is 63 times more expensive outside the U.S., while messaging apps are free WhatsApp and Facebook Messenger are the only global players, leaving them in a great position to capitalize on messaging As major Asian messaging platforms reach scale, they have launched new first-party and third-party services as app on top of messaging, capturing ...
 
Knowledge Management Through the Eyes of a Thought Leader - Stan Garfield
19.12.2016
One of the influencers from the KM industry whose opinion is the most sought after is definitely Stan Garfield. Whether it is given through his Linkedin pulse articles, his Quora answers, his tweets or the content he shares on his personal website, people read what he has to say and they learn from it. For those who are not acquainted with his story, Stan retired in May after eight years at Deloitte, where he led communities and enterprise social networking. Prior to that, he spent 25 years at HP, Compaq, and Digital Equipment Corporation. In 1996 he ...
 
Knowledge Capture Process
19.12.2016
by Stan Garfield - 14th in a series of 50 Knowledge Management Components Capture: collecting documents, presentations, spreadsheets, records, processes, software source, images, audio, video, and other files which can be used for learning, reuse, and innovation Gartner defines knowledge capture as "one of the five activities of the knowledge management process framework. Knowledge capture makes tacit knowledge explicit, i.e., it turns knowledge that is resident in the mind of the individual into an explicit representation available to the enterprise." ...
 
This one thing predicts how defensive a mixed team of professionals are likely to be
19.12.2016
The status and stability of the social groups we are part of tends to dictate the way in which we communicate with people who are considered to be in a lower social group, whether you like it or not! A new study just published has shown that coming from a higher status social group will predict how you interact with people from a lower status one, often without knowing about it. In a fascinating study of psychologists and social workers just published in the Journal of Experimental Social Psychology, researchers discovered something interesting in the ...
 
6 Big Ways Tech Is Rewriting Society's Rules
19.12.2016
Technology is advancing so rapidly that we will experience radical changes in society not only in our lifetimes but in the coming years. We have already begun to see ways in which computing, sensors, artificial intelligence and genomics are reshaping entire industries and our daily lives. As we undergo this rapid change, many of the old assumptions that we have relied on will no longer apply. Technology is creating a new set of rules that will change our very existence. Here are six: Anything that can be digitized will be Your job has a significant chance ...
 
Understanding The Failing Religion Of Business: 18 Management Fallacies
19.12.2016
by Steve Denning - "The learned fool writes his nonsense in better language than the unlearned, but it is still nonsense." - Benjamin Franklin Organized religion has often been accused of becoming a business. More recently, there is talk that the management of business has become a religion. According to Schumpeter in this week's edition of The Economist, the principles of management as currently practiced resemble an evidence-free religious faith -- even "a compendium of dead ideas." Thus while businessmen present themselves as fact-based pragmatists, ...
 
John Stepper in München, Frankreich gewinnt 2:0 gegen Deutschland und Working Out Loud startet durch
16.12.2016
Als ich John zum ersten Mal sah, war es, als träfe ich einen alten Freund. Ich wußte ja schon viel von ihm, hatte sein Buch und einige Beiträge von ihm auf Facebook gesehen. Am 7. Juli 2016 war es dann soweit, wir begegneten uns in München persönlich. Wir umarmten uns. Wir waren so verdammt glücklich. Wir hatten etwas geschafft, was wir noch vor drei Monaten als unmöglich gehalten hatten. John Stepper, der Autor von "Working Out loud", sollte vor 200 Leuten über sein Buch und die Methode dahinter sprechen. Die ersten zwei Stunden hatten wir ihn noch ...
 
Meet the Hashtag: Your Modern Day Water Cooler
16.12.2016
With nearly 2 billion monthly active users across social platforms such as Facebook and Twitter alone, it's no secret that a business can benefit from social media. But many business owners (large and small) still seem to be as perplexed today as they were five years ago. Business owner: meet the hashtag! When I first started my own Social Business Agency, I began teaching a "Social Media Basics For Business" courses. By far, the most common question I received was about the hashtag: what it was, what it did, and why it was used. My goal was to come ...
 
A guide to following colleagues - Twitter-style
16.12.2016
Central to most enterprise social collaboration platforms, like HighQ Collaborate, is the activity stream. This is extremely important for staying aware of what people in your company are working on and what they are talking about. However, if you have many people in your system, your activity stream can become flooded with information that isn't relevant to you. This is where following comes in. Most collaboration platforms offer the option to follow individuals, Twitter-style. If you don't use this feature already, this post explains what following ...
 
7 movements that will help you understand the Future of Work
16.12.2016
Work is changing. so much so, there aren't event good words to describe where it's headed yet. We at LeadWise believe that work is becoming more centered around people instead of mechanistic systems. What does this mean? Basically, the people that work at/with a company will be more able to bring their full selves to work instead of having to wear masks to fit into traditional corporate models. For this reason, we call this evolution people-centric management. People-centric management is not a monolithic movement. While the strands within people-centric ...
 
Every New Question Asked in An Online Community Should Have Its Own Thread
16.12.2016
Why not just have a single thread and let everyone ask questions there? This is an approach pioneered by Sephora (3000+ responses to this thread and counting). But if anyone searches on Google for any of these topics, will they land on this thread? If the top contributors want to easily find unanswered questions to answer, do they want to wade to the end of 3k+ responses? It's hard to merge common discussions into a single, definitive, thread you can regularly update as new information comes to light. If management want reports on which topics are most ...
 
How to Spot (And Keep) the Best People on Your Staff
16.12.2016
Every business should strive to hire the best people and keep them around for as long as possible. What should you be looking for? Hiring and firing: no business owner loves doing either. With turnover rates trending at an all-time high, companies are devoting valuable time and resources to constantly reshaping their organizations, being forced to play catch-up by hiring for need over fit. The grass is, statistically, often greener on the other side, and talented employees are looking for opportunities to jump ship, especially if they don't feel ...
 
Great CEOs See the Importance of Being Understood
16.12.2016
No one who listens to Alan Mulally describe Ford's remarkable turnaround escapes his rendition of One Ford, One Team, and Working Together. "Those are more than just words," he passionately declared. Ford employees were expected to carry their CEO's "one-ness" message with them on laminated cards. Mulally's mantras literally rephrased how a factionalized Ford would forge unity of purpose. Ambiguity was ruthlessly annihilated; the new vocabulary created new accountability. Employees who couldn't or wouldn't speak fluent Ford, he warned, couldn't stay. ...
 
Intranet Performance Cockpit: Doppelinterview
15.12.2016
Wie wird der Wertbeitrag eines Social Intranets sichtbar? Mit dem Intranet Performance Cockpit von LAUTENBACH SASS und HIRSCHTEC steht Unternehmen ein am Markt neuartiges und wirksames Instrument für die Erfolgsbewertung ihrer Plattform zur Verfügung. Im Interview verraten Lutz Hirsch, Geschäftsführender Gesellschafter von HIRSCHTEC und Jan Sass, Gründer und Partner von LAUTENBACH SASS, unter anderem wie das neue Reporting-Tool den Einfluss des Social Intranets auf den Geschäftserfolg messbar macht. Wie würden Sie ihr gemeinsames Angebot kurz zusammenfassen, ...
 
Intranet-Studie 2017 - Mobiles Intranet wird zum Erfolgsfaktor für Unternehmen
15.12.2016
SCM und HIRSCHTEC veröffentlichen gemeinsame Umfrage 46 Prozent der internen Kommunikatoren in mittleren und großen Unternehmen sind der Meinung: Das Intranet als zentrale digitale Arbeitsplattform wird zunehmend an Bedeutung gewinnen. Zudem entwickelt sich der mobile Zugriff auf das Intranet immer mehr zum entscheidenden Erfolgsfaktor für Unternehmen. Zu diesen und weiteren Ergebnissen kommt die heute veröffentlichte Studie "Intranet - Marktübersicht und Trends 2017" der SCM (School for Communication and Management) und der Full-Service Intranet Agentur ...
 
Five ways dashboards deliver value in the digital workplace
15.12.2016
by Steve Bynghall - Dashboards are an excellent way to present a wide variety of data all in one place, from a variety of sources and systems. In the new world of the digital workplace, which emphasises a consistent user experience across different applications, dashboards are particularly compelling. Dashboards also play a key role in better, data-driven decision-making. As well as helping managers and employees make the right decisions, dashboards can deliver value in the digital workplace in various ways, including: acting as the entry point into ...
 
Microsoft, IBM, Jive, Salesforce Lead Forrester's Enterprise Collaboration Wave
15.12.2016
Business collaboration is nothing new. Geeks and computer enthusiasts were sharing and chatting on bulletin board systems in the early 1980s, via Internet Relay Chat (IRC) in the late 1980s, eRoom-type tools in the 1990s and with technologies like Microsoft Sharepoint, Jive Software and Socialcast (now part of VMware) since the beginning of this millennium. And, of course, via email since it was first introduced. These capabilities, and the associated technologies, have evolved in the years since. Some now facilitate project management, communications ...
 
No Single Tech Vendor Will Own 'The Future Of Work'
15.12.2016
This post is co-authored by Cerys Hearsey and Christine Overby. It originates in our shared experience using these tools in our Post*Shift "Living Lab," and our shared belief that adaptive organisations will only emerge at any scale when IT and the business work together to enable an Adaptive Workplace Ecosystem. All evidence suggests that people crave more autonomy and a sense of purpose at work, and that more of each is good for both business performance and employee motivation. The rise of social platforms over the last decade has given us a glimpse ...
 
Is WOL the Natural State of Your Community?
15.12.2016
In the previous post, Working Out Loud with Strangers?, we established that new members must feel connected before they reap the benefits of community membership. Now that they have established relationships, they can take it up a notch. Yet, how new community members express themselves will determine how much interaction they achieve. I frequently see posts entitled, "What do you think?" with a link to an article as the sum of the content. Members need to express their needs clearly so that fellow members know they are being called upon to contribute. ...
 
To Make a Team More Effective, Find Their Commonalities
15.12.2016
Teams, not individuals, are the future of work. As organizations mobilize to solve increasingly complex problems at an ever faster pace, cooperation and trust between employees has become paramount. But how do you move teammates from collegial behavior to true collaboration? By building their empathy and compassion. For people to feel comfortable suggesting new ideas, they need to know that others in their group will support, or at least not criticize, them. For people to work together, they need to know that both labor and credit will be shared. In ...
 
Why your ESN may be the future for social media
14.12.2016
It's the tipping point, folks The evolution of the social network within organisations has been patchy to say the least but 2016 could be the year that the Enterprise Social Network actually established itself as a serious organisational tool. According to McKinsey, In 2006 10% of organisations had social tools and it is predicted that will rise to 70% in 2017. Although no one product has dominated the market share yet, the launch of Facebook Workplace may be the tipping point where senior managers favour the ESN value gains, productivity gains ...
 
Network Revolution: Creating Value Through Platforms, People and Technology
14.12.2016
In the first article of a series that will be published over the coming year, authors Barry Libert, Megan Beck and Jerry (Yoram) Wind explore why companies whose business models involve leveraging networks generate more value than traditional firms. Libert is CEO of OpenMatters and Beck is the chief insights officer. Wind is a Wharton marketing professor and also director of Wharton's SEI Center for Advanced Studies in Management. They also wrote a book called The Network Imperative: How to Survive and Grow in the Age of Digital Business Models. The ...
 
"What are we doing about digital?"
14.12.2016
...is a good way to start a conversation about digital transformation. Earlier this week, this very question was posed in our office. Digital transformation has been a favoured subject of conferences and seminars for some time. Everyone knows we need to be digitally fit for purpose. Everyone knows that digital business models are often faster and cheaper than their more traditional counterparts. Everyone knows that many organisations are struggling to keep pace with the world around them. So, where do you start? Do you write a lengthy strategy? Do you ...
 
What's the Catalyst for True Digital Transformation?
14.12.2016
A recent survey by the Economist Intelligence Unit (EIU) suggests CIOs should be driving digital transformation strategies across organizations. But are they? Last month, over the three days of CMSWire's DX Summit in Chicago, one theme became clear. The numerous vendors, analysts, practitioners and vendors attending the summit underscored the reality that digital transformation has different faces, many motivations and is the responsibility of a wide range of people, from the top executives to lower-level workers. To understand enterprise realities, ...
 
2016: Community Management Becomes Strategic
14.12.2016
by Rachel Happe - For years, if people thought of online community management at all it was something done deep in the marketing or customer support organization. As digital became more influential, communities started to gain broader awareness. Communities then started popping up in internal communications, IT and L&D. But communities - and community management - were still not associated with strategic objectives. They were a tactical way to solve a problem. In 2016, that changed. Slowly and surely, community professionals have demonstrated the ...
 
Mirroring The Words Of Your Members
14.12.2016
Simple tip. If you want someone to respond more positively, use their language. It can be overwhelming to respond to 100+ questions per day. Especially when the majority of questions fall within a minority of topics. The temptation is to develop a standard response to these questions. These responses are accurate and require the least amount of time and mental energy. The better you get at this the more you resemble a customer service rep than a professional community manager. That's not a good experience for the member who wants a personalized response. ...
 
Work out loud. Your career may depend on it.
14.12.2016
This week I was surprised but absolutely delighted to be named one of LinkedIn's Top Voices for 2016. Like all of the bloggers recognised this year, I'm not a professional writer, but a practitioner who finds value in sharing my thoughts on the work that I do. A couple of years ago I blogged about Why I Tweet. But with my long-form ramblings in the spotlight I thought I'd share a few thoughts on why I blog about my work - and why I think anyone who's serious about their career should consider sharing their thoughts online too. Blogging helps me think ...
 
Ohne wendige Organisation und moderne HR wird digitale Transformation nicht gelingen
13.12.2016
von Dr. Holger Schmidt - Der CEO nimmt am Design-Thinking-Workshop der Stanford University teil, die komplette Führungsmannschaft bekommt drei Tage "digitale Druckbetankung" an der Business-School und die Softwareentwickler bilden sich auf Hackathons weiter. Aber wie digital ist der große Rest der Beschäftigten inzwischen? Die digitale Transformation ist heute zwar Megathema in den meisten Chefetagen und IT-Abteilungen, doch bei vielen Mitarbeitern in den anderen Bereichen der Unternehmen noch nicht wirklich angekommen. Dabei sind die Effekte oft umwälzend: ...
 
Thomas Sattelberger zu Unternehmenskultur: "Schmeißen Sie den CEO raus - und den Personalchef gleich mit"
13.12.2016
Geht es um Digitalisierung, geht es immer auch um die richtige Unternehmenskultur. Aber was heißt das? Wir haben jemanden gefragt, der ein Unternehmen digitalisiert und einen, der die Dax-Konzerne seit 40 Jahren kennt. Digitalisierung, Arbeiten 4.0 - alles dreht sich nur noch um die Veränderung des Arbeits- und Wirtschaftslebens. Kann man sich als Unternehmer oder Manager dem noch entziehen? Es geht also mehr um Kultur und Einstellung, als um Technik... Herr Barbedette, Sie digitalisieren derzeit Oracle Frankreich. Wie sieht die neue Kultur bei Ihnen ...
 
Projekt-Storyline: Der rote Faden Ihrer Intranetgeschichte
13.12.2016
Was bringt mir das neue Intranet? Und wo ist der Mehrwert für meine tägliche Arbeit? Diese und weitere Fragen stellen sich unsere Kunden häufig, wenn es um den Relaunch ihres Intranets geht. Aufgabe der projektbegleitenden Kommunikation in dieser initialen Relaunch-Phase ist es, Antworten zu geben. Zudem sollte sie die Neugier der Mitarbeiter auf die neue Arbeitsplattform wecken. Um bei der Einführungskommunikation eine in sich geschlossene Botschaft über alle Phasen hinweg zu transportieren, lautet unsere Empfehlung an interne Kommunikatoren daher: ...
 
Working Out Loud - FAQs: häufige Fragen
13.12.2016
Was ist Working Out Loud? Bei Working Out Loud geht es darum, Beziehungen aufzubauen, die Dir auf irgendeine Weise helfen können. Die dokumentierte Praxis vereint die konventionelle Weisheit darüber, wie zwischenmenschliche Bindung funktioniert, mit modernen Wegen, um Menschen zu erreichen und zu beteiligen (z. B. über soziale Netzwerke). Wenn Du "laut arbeitest" ("offen arbeitest"), fühlst Du Dich wohler, weil Du die Dinge selbst in die Hand nimmst. Die Methode spricht Deine intrinsischen Bedürfnisse an: den Wunsch nach Autonomie, Können und Sinnzusammenhang. ...
 
The Dark Side of Collaboration, And How to Fight Back
13.12.2016
In the late 90's, I watched a friend start a highly successful technology company. Until she hired employees, headquarters was the kitchen of her Boston apartment. One day she apprised me of a big business decision. With a flash of humor and smile, she reported "yes, well, my head of sales talked to my head of operations this morning - and they decided we should just go for it!" (The meeting location? Her morning shower, undoubtably.) Single operator start-ups may be under-resourced, but they're rarely accused of inefficiency. Harnessing the power of ...
 
Change Management is a Key Driver of Business Transformation
13.12.2016
Anytime a B2B company looks to introduce a new, complex technology there is bound to be a need for change management for that technology to be effective. Companies are increasingly implementing complex analytics technologies into their business strategy and are 6 times more likely to deliver results if they couple these technologies with effective change management, according to a recent study by Prosci, an independent change management research company. That same study also found 15 percent of projects with poor change management achieved their project ...
 
Interview mit Harald Schirmer zu Digital Leadership und Social Collaboration (Teil 1)
12.12.2016
Bedingt durch die Digitalisierung und neue Formen der Führung und Zusammenarbeit ist das Thema "Digital Leadership" derzeit in aller Munde. Mit Harald Schirmer, einem der Vordenker und -macher in diesem Bereich, hatte ich die Gelegenheit über Führung im digitalen Zeitalter sowie Social Collaboration zu sprechen. Im ersten Teil des Interviews liegt der Fokus auf Digital Leadership, Teil 2 zum Thema Social Collaboration könnt ihr am nächsten Montag hier auf meinem Blog finden. Harald, vielen Dank, dass Du Dir die Zeit für unser Gespräch nimmst. Was genau ...
 
Interview mit Harald Schirmer zu Digital Leadership und Social Collaboration (Teil 2)
12.12.2016
Bedingt durch die Digitalisierung und neue Formen der Führung und Zusammenarbeit ist das Thema "Digital Leadership" derzeit in aller Munde. Mit Harald Schirmer, einem der Vordenker und -macher in diesem Bereich, hatte ich die Gelegenheit über Führung im digitalen Zeitalter sowie Social Collaboration zu sprechen. Im zweiten Teil des Interviews geht es heute um das Thema Social Collaboration. Teil 1 zum Thema "Leadership im digitalen Zeitalter findet Ihr hier. Harald, bei Continental bist du Teil eines Team, welches das Enterprise Social Network "ConNext" ...
 
Do Collaboration Apps Make Employees Less Productive?
12.12.2016
Remember when siloed email was the biggest problem enterprise collaboration tools tried to solve? That seems almost quaint in the face of the current onslaught of team messaging apps in the enterprise. With all the buzz surrounding Slack, Microsoft Teams and Workplace by Facebook, you'd think the challenges of productivity, engagement and fragmentation were all but solved. Unfortunately, for many companies, overcoming those challenges is becoming more difficult than ever. It's time to ask whether these solutions truly enhance collaboration. Recently, ...
 
Brands, Focus On Creating More Vertical Videos to Engage Your Mobile Audiences in 2017
12.12.2016
We spend most of our time holding our phones vertically. After all, most of our apps are designed for vertical usage. We can read faster and thumb through content easier when holding our phones vertically and texting is much easier with the smaller keyboard. [UXmatters Research]. Even social video apps like Facebook Live, Snapchat, and Periscope are meant to be watched vertically because it's easier to type comments and engage back. The Rise in Vertical Viewership Vertical Video Earning Better Engagement Rates [...] ...
 
The Possibilities of a Combined Microsoft & LinkedIn
12.12.2016
by Brad Grissom - Thoughts on what the Microsoft acquisition of LinkedIn could mean to employee profiles, enterprise social, and organizational learning... Microsoft's acquisition of LinkedIn met final approvals last week and now he two companies will start looking at the many ways they have planned to integrate their combined services. Here are a few of my own thoughts on how enterprises could benefit in the years to come. Bring Your Own Profile Bidirectional Profiles Enterprise Professional Networks Learning with Lynda [...] ...
 
Garbage lessons in, garbage knowledge out
12.12.2016
by Nick Milton - If we think of Knowledge Management as a supply chain, moving knowledge from the suppliers of knowledge to the people who need it, then feeding poor quality lessons into the system will result in poor knowledge output. "Garbage in, "garbage out", or GIGO is a truism for any informational system, reflecting the idea that poor-quality input will produce faulty output. Wikipedia traces the genesis of the concept back to Charles Babbage, as follows; On two occasions I have been asked, "Pray, Mr. Babbage, if you put into the machine wrong ...
 
Don't be a sheep: 6 principles to accelerate learning in your organisation
12.12.2016
I'm seeing a common theme across our Knowledge Management/Rapid Learning benchmarking/analysis work (for high-performance and high-reliability organisations) and I want to give you an insight into the opportunities available to you to improve the speed of learning in your organisations. Organisations need behaviours and processes that accelerate the rate of learning, but, far too often, the learning design slows the rate of learning and wider absorption. My message, don't join the sheep, rethink learning. If you are interested in rapid-learning through ...
 
The Water Cooler as a Strategic Collaboration Tool
09.12.2016
by Dennis Pearce - What is it about drinking and social interactions? We've been linking them together since before we were humans. Bars and pubs are "watering holes." Conversations in cafes and coffee houses have helped fuel innovation. Even plain old water will do the trick - just check out the origin of "scuttlebutt" as an example. So it's no surprise that in modern times, the water cooler became the go-to metaphor for the place where employees gather to share information informally. When I tried using Google's Ngram Viewer (which displays ...
 
Communication and Collaboration Tool Showdown
09.12.2016
When to use which application in your arsenal... The communication and collaboration tool marketplace has experienced a lot of growth over the last couple of years and it grew by one behemoth (Facebook) earlier this week. Apps like HipChat and Slack -- along with feature explosions in consumer communication products like Messenger, WeChat, SnapChat, and iMessage -- have upped the ante in what we expect out of our productivity apps, and at the same time created a bit of confusion on which tool to use in which situation. Here's my take on when to use which ...
 
The 2016 State of Social Business: Shift from Innovator to Integrator
09.12.2016
Ed Terpening, Industry Analyst at Altimeter Group, a Prophet Company, is back for his second appearance on the Social Business Engine podcast. We discussed governance the last time he was on the show. In this episode, Ed will review findings from their newest report: 2016 State of Social Business: Social's Shift from Innovator to Integrator. Altimeter Group, a Prophet Company, was started six years ago by Charlene Li, who you may remember from episode 94. Altimeter researches key technology disruptions and reports on their findings. They look at digital ...
 
John Stepper - Crystal Balling With Learnnovators
09.12.2016
John Stepper helps organizations create more open, collaborative cultures - and helps individuals access a better career and life - by spreading the practice of Working Out Loud. WOL is an approach to building relationships that makes you more effective, gives you access to more possibilities, and helps you feel better. John's book and Working Out Loud Circles help people develop new habits and a new mindset. The WOL movement, now spreading in over 20 countries and a wide range of organizations, was featured in a recent TEDx talk. John writes about making ...
 
Building a Community Around Your Business
09.12.2016
After noticing an underserved market niche for client services around community building, Sarah Judd Welch founded Loyal, one of very few agencies focused on community. Since then, she's partnered with companies including General Electric and National Geographic to help them grow healthy communities. We asked Judd Welch, about what community really means, how it's different from social media and support and the business case for incorporating community building into your growth strategy. The value of community What is the value of community, and what ...
 
Don't wait for knowledge to be volunteered - go ask.
09.12.2016
One of David Snowden's principles is that "Knowledge can't be conscripted, it can only be volunteered". However waiting passively for voluntary contributions is the wrong way to populate a KM repository. Knowledge can't be conscripted, it can only be volunteered, and often it won't be volunteered until you ask. This is an outsome of the problem of the Unknown Knowns. Often people don't realise they have learned something, until they are asked about it, or have the chance to discuss it. Sometimes you find organisations who have ...
 
What is stopping open innovation?
09.12.2016
Open Innovation has come of age. It has become a mainstream activity in most leading companies. It is now established as corporate best practice with many successes. Eminent examples include Procter and Gamble's Connect and Develop programme Lego Ideas GE Open Innovation Large companies are using OI to find agile partners who will help them to grow by co-developing innovative new products. Small companies are using OI to partner with companies that can take them to places and markets that would otherwise be out of reach. Consumer goods companies and ...
 
Connecting the enterprise - one tool breaks the rule
08.12.2016
The world is getting more interdependent, and to get stuff done more people need to coordinate what they are doing with people in other business units. No wonder that collaboration is a hot topic. But what has surprised me is that in spite of an increasing number of tools, most of them are actually not connecting people across business unit boundaries. Sounds like a contradiction? Read on... Collaboration is still mostly happening within business units I've been involved in more than 100 social network analysis projects over the last 15 years, and most ...
 
Working Out Loud for Engineers
08.12.2016
by Simon Terry - Working out loud has become a very popular change initiative in engineering organisations around the world. The practice of working out loud plays key roles to nudge the traditional perfectionistic expertise-oriented engineering culture in productive directions towards the agile, customer-centred, collaborative future of work. Engineering is a rigorous discipline of expertise. It has to be. Mistakes and errors in a design can have dramatic, devastating and long term consequences for the business & its customers. For this reason, ...
 
How to Set 2017 Priorities for Digital Transformation
08.12.2016
If you are like us, you will be spending the next two weeks tying up projects and working through a long task list. The most concrete references to 2017 may still be in your planning documents. Even so, now is a good time to sequence your 2017 activities, so that you maintain the momentum of your digital transformation as the year changes. To help you take stock, we have pulled together a few practical tools and techniques to set New Year priorities, make better decisions, and stress-test your transformation roadmap. Two of the most effective tools to ...
 
Ein Unternehmenswiki erfolgreich einführen
08.12.2016
Ihnen werden immer wieder die gleichen Fragen gestellt? Unterschiedliche Teams finden verschiedene Lösungen für das gleiche Problem? Ihre Mitarbeiter wissen nicht, welche Version eines Dokumentes eigentlich die aktuelle ist? All diese Fragen stellen Unternehmen vor eine große Herausforderung: Sie müssen das intern vorhandene Wissen irgendwie an einem für alle Mitarbeiter zugänglichen Ort zu bündeln, Guidelines festlegen oder auch Begrifflichkeiten definieren. Was hierbei helfen kann? Die Einführung eines Unternehmenswikis oder einzelner Teamwikis. Denn ...
 
How a Culture of Silence Eats Away at Your Company
08.12.2016
Most people think they will speak up when something negative happens at work, but few actually do. Take these examples from a recent survey we did with managers and employees: "We had an assistant who created a very adversarial atmosphere. We walked on eggshells around her. People would rather do her work themselves than engage with her. Her boss wouldn't even cross her. This went on for years until she retired." "Instead of confronting a problem in a project plan, it was whispered about. Several months of work were put into implementing the plan even ...
 
11 Reasons Why It's OK Not To Be Liked All Of The Time
08.12.2016
We're not sure about you, but we feel like the need to be liked by everybody around us is probably holding us back. Print this out and keep it on your bedside table, stat. You can say no You can help people You can make a difference You can leave the party when it gets boring You can give your emotions an outlet You can cope with success You can prioritise You can inspire others You can wear leggings to work or pyjamas to the pub You can justify your life choices You can dislike other people without being a hypocrite [...] ...
 
A better way to welcome people to your organization
07.12.2016
by John Stepper - Imagine for a moment what it's like to join a new organization, particularly a large one spread across locations. Don't worry if it's been a while since you started a new job. Things haven't changed that much. You go through an orientation process, largely about rules, tools, and values. You get access and accounts, a desk. You meet the people on your team and a few others sitting around you. Then, over a period of many years, you slowly build your network and learn how to navigate the organization. The more connected you become, the ...
 
How to work out working out loud (and avoid shouting)
07.12.2016
Traditionally conservative workplaces are slowly shifting to a new way of working as research shows knowledge-sharing initiatives like employee social networks can lift productivity by as much as 25 per cent. So what is working out loud, how does it work and - most importantly - what is the value in it for your business? BlueNotes sat down with four experts to discuss the issue, including knowledge-sharing expert, change agent and speaker Simon Terry, change manager, communications professional, coach and facilitator Jennifer Frahm, ANZ Head of Internal ...
 
On communities: Sometimes it's better to over-communicate
07.12.2016
Communities, regardless of their size, rely mainly on the communication there is between their members to operate. The existing processes, the current discussions, and the future growth depend heavily on how well the communication throughout the community has been established. The channels used for these conversations play a critical role in the health of the communication (and the community) as well. The things that are communicated are, of course, important. They are the objects being sent among the peers in the community. These things are the messages ...
 
Psychological Tactics You Can Use to Grow Your Online Community
07.12.2016
You want to grow a massive online community, don't you? I'm not a psychic of course; however, you clicking the title is a dead giveaway of why you're here. ? While there are millions of guides that you can read on how to grow a community online, I'd like to share with you psychology-backed strategies that you can use to do just that. Without further ado, here are three psychological tactics you can use. Use the environment design strategy Conduct one-to-one interviews Harness the power of having a common enemy [...] ...
 
Insanely Affordable Community Management Tips To Get Your Community Engaging With You Again
07.12.2016
ou are staring blankly at the mouthwatering baby back ribs on your plate. Despite the dish's tantalizing smell and its "devour-worthy" juicy appearance that's enough to make anyone drool as if they haven't eaten for decades, you can't help but ignore the godlike dish that's presented before you. "I wonder if my community is responding to the post that I added just minutes ago..." That's the only thing that's plaguing your mind at the moment. With how inactive your community has become these past few weeks, you can't help but feel disturbed about the ...
 
GUIDEs: How I found the most passionate Change Agents
06.12.2016
by Harald Schirmer - Lately more and more people asked me about the GUIDE Self Introduction Form, which I developed as an application form (and filter) to find voluntary Change Agents. Here it is - with some background information and how I put it together (and why) It has been a lessons learned review for me as well - so thanks for the trigger. In 2012 I had the task to drive a huge culture change at Continental - introducing Enterprise Social Networking. To reach all our (back than) 86.000 colleagues with access to a computer, I needed a network of ...
 
How to Succeed at Engaging Your Deskless Employees
06.12.2016
Technology and the need for instant communication has shaped the way communicators do their jobs. Pushing out an avalanche of information to employees is no longer the most effective way to communicate. Now, it's about creating engaging content that educates all employees wherever they are in the world. Global organizations are seeing a rise in non-wired or "deskless" employees. In fact, over 3 in 4 employees are deskless and are underserved by technology while on the job. It may be surprising to hear that 85% of deskless employees said they don't receive ...
 
Chats, Conversations, Collaboration and a note on Communication
06.12.2016
by Simon Terry - Three things have become obvious to me in 2016 and on reflection they offer insights into how we can think about the ongoing culture change and challenges of enterprise collaboration: People Love Chat: The rise of Slack, Hipchat and a raft other chat tools, the passion for chatbots and the advent of Microsoft Teams all signal the value of chat communication solutions. These tools (and their integrations) appeal to our need for instant gratification, the demands of an agile workplace, our wish for connection in a mobile world and the ...
 
Avoiding the Siren Call of the 'Perfect' Digital Workplace
06.12.2016
Since before the turn of the century, people have been looking for a way to make a digital workplace. From portals to collaborative platforms to Enterprise 2.0 tools, a continuous wave of tools has appeared, each seemingly searching for a problem to solve. Every single one of the technologies has been ideally suited for some organizations, but no proverbial silver bullet has emerged because we are trying to solve more than one problem. Enchanted by Sirens The Lure of the Perfect Digital Workplace Define the Problem Before You Suggest a Solution Solve ...
 
EY's 6 dimensions for enterprise community success
06.12.2016
This guest post by Tammy Young Heck of EY (formerly known as Ernst & Young) explains the six dimensions the company uses to measure the success of online employee communities. A year ago, EY launched a new global social collaboration platform. With 200,000 employees in member firms in over 150 countries around the world, connecting EY people and supporting just-in-time collaboration is key to enabling globally dispersed, high-performing teams. As part of a much larger roll-out and implementation plan, we invested in extensive training for community ...
 
Facebook Workplace announces enterprise collaboration app platform
06.12.2016
Facebook will compete directly with Slack through a full-fledged new collaboration app platform built atop its pay-per-user enterprise communication product Workplace. Exclusively announced on stage today at TechCrunch Disrupt London, the Facebook Workplace platform will support integration with apps for CRM, file sharing, email, calendars and more. By allowing clients' IT teams to customize their versions of Workplace, Facebook could make the product flexible enough to handle any business. And because the integrations with outside tools are built by ...
 
The Day-to-Day Experiences of Workplace Inclusion and Exclusion
06.12.2016
This article on diversity and inclusion in the workplace is an excerpt from Catalyst's recent report, "The Day-To-Day Experiences of Workplace Inclusion and Exclusion," which focuses, in part, on the effects of exclusion and, more importantly, what leaders can do and say to turn-the-tide. Catalyst is a non-profit organization and BlessingWhite partner, dedicated to creating workplaces where people representing every dimension of diversity can thrive. In a season of togetherness and giving thanks, why focus on exclusionism? Why this topic and why now? ...
 
Infrastructure of culture
05.12.2016
by Simon Terry - "Culture eats strategy for breakfast" - Peter Drucker Enterprise social networks are a new form of communication in organisations. Culture is the outcome of how we interact. New interactions will change the culture of our organisations over time. Managing culture changes is critical for organisations coping with disruption. Adam Pisoni recently quoted a comment I made at Disrupt.Sydney that enterprise social networks are 'infrastructure of culture'. The comment was building on Kai Riemer's talk at Disrupt.Sydney that technology that ...
 
How Knowledge Sharing Drives Better Business and Collaboration
05.12.2016
Knowledge management (KM) and digital asset management (DAM) initiatives have a lot in common. Both aim to manage assets that create value across the enterprise, and both aim to help individuals find and reuse these assets. When done right, knowledge management improves performance by sharing knowledge and sharing new ideas across the enterprise -- that can lead to innovations. What I find interesting about knowledge management and DAM from a theoretical perspective are the individual psychological motives behind sharing or not sharing information. As ...
 
Exploit the Power of Knowledge Sharing for Better IT Support
05.12.2016
If you think that knowledge management isn't that important across your IT service management (ITSM) capabilities, and that information should only be shared within teams, then you should think again. Instead, there's a far wider opportunity for knowledge management that doesn't sit within teams or process-based siloes such as the service desk or incident management. Let's start with a few tricky questions Have you ever thought about why end users or customers often ask the same things again and again? No matter how many times you seem to be giving the ...
 
Working Out Loud with Strangers?
05.12.2016
by Sharon Lina Pearce - A survey of read-only members brought to light an end-user problem that I had not anticipated; they could not transfer face-to-face networking and engagement skills to a virtual environment. This led to lower community engagement inhibiting transfer of knowledge. So, to promote engagement, members need to meet more people first. They need to interact with them sufficiently to form a working relationship which encourages an open and uninhibited exchange of information. After all, who wants to work out loud in a community full of ...
 
Working Out Loud in Action - Mikala Hehir
05.12.2016
by Simon Terry - Mikala Hehir is Head of Communications - Group at Australia Post. She recently spoke at Intranets 2016 on her experience of launching ourpost.com.au for Australia Post's workforce. In this interview, we explore the lessons of that experience and its connection to working out loud. Ourpost.com.au is a public internet site but it is targeted at the Australia Post workforce. What do you see it as intranet, extranet or community site? Does accessibility in this way help address the complexity and distribution of your business model with ...
 
My 10 digital workplace predictions for 2017
05.12.2016
by Paul Miller - As in past years I reveal my annual digital workplace predictions for 2017, along with my "self-rating" 2016 scorecard. Here are my numbers from recent years: 2014: 7/10 2015: 7/10 2016: 8/10 (getting better but "room for improvement") I would be delighted to hear in the comments below how you would score me for 2016. Do you agree? Plus any reactions to what I believe is coming in 2017. My digital workplace predictions for 2017 Digital workplaces seize on AI in the "intelligent workplace" Focus shifts from "firing up tech" to changing ...
 
How to win in a winner-take-all world
05.12.2016
Analyst R "Ray" Wang's lessons from the digital revolution. Leading digital companies are taking 70 percent of market share and 77 percent of profits in their industries, R "Ray" Wang told students Dec. 1 at MIT Sloan. Meanwhile, more than half of Fortune 500 companies lost money last year while more than half of the companies on the list since 2000 are gone--merged, acquired, bankrupt, or off the list, Wang said. In this winner-take-all economy, what makes a winner? Wang has been studying and working with large, global companies and executives for his ...
 
The Rise of Emergent Organizations
05.12.2016
As we pass the tipping point toward a world fast enough and interconnected enough to be dominated by emergent systems, our methods of making decisions, and the tools available to help us make them, are changing. Here are some rules of thumb and useful modes of understanding for managing ourselves and others in The Emergent Era. Organize around information flows; ditch hierarchy and bureaucracy Empower individuals Replace long lists of rules with a good M.O. Get Used to Living in the "In Between" Open up new feedback loops Tap into the power of minds ...
 
Working Out Loud: changing employee behaviour to improve your company's ability to survive
02.12.2016
On Twitter you can see increasingly the hashtag #WOL, the acronym of "Working Out Loud". The growing use of #WOL runs parallel to a growing interest from organizations on the philosophy that "Working Out Loud" represents. Why is Working Out Loud becoming a hot topic? What's driving the interest in Working Oud Loud? Rate of external change is higher than rate of internal change Jack Welch, the former CEO of General Electric, said once the following: If the rate of change on the outside exceeds the rate of change on the inside, the end is near." That ...
 
Lights, Camera, Action: 11 ways video can bring your intranet to life
02.12.2016
Video is a powerful and versatile tool for sharing information with employees. It can deliver just about any type of internal message, while connecting with employees on a personal level. Using today's technology, you can easily incorporate video on your company intranet, making information accessible from any device or location. Below we've compiled 11 ideas that you can use to enhance your intranet communications with this vibrant and powerful tool. Idea #1: Connect employees with the CEO and leadership team Idea #2: Energize company announcements ...
 
Don't waste time convincing executives to participate in your online community
02.12.2016
New research from The Community Roundtable suggests that when executives engage in the organization's online community, the overall engagement rate goes up. As community managers, we like that. Predictably, there's been some chatter recently about getting an organization's executives to engage in its community. That's because executive participation in online communities is the very rare exception to the rule. CEOs like TCEA's Lori Gracey, who spends up to 20% of her time engaging in her community, are few and far between. Executives are busy, with many ...
 
Conflicts in communities
02.12.2016
... one of the most important challenges of community management. Every community manager at some point in their career would've had to deal with conflicts in their community. If you're managing an online community, you can multiply that possibility by 2 and if you're in the gaming industry, make that 4! Over the past couple of years, internet penetration has increased and more and more people come online every day. This also means more voices and opinions about things. Conflict refers to some form of friction, disagreement, or discord arising within ...
 
5 Myths About Measuring Member Engagement
02.12.2016
How can associations build loyalty and convince members to renew? According to research by Association Metrics, members who regularly engage by visiting the association's website, attending conventions, and volunteering are more likely to remain loyal. In other words, members who are engaged tend to renew at higher rates. Renewals, of course, are only one of the benefits of member engagement. Engaged members are also more likely to see the value in your association by making full use of your benefits, as well as recommend your association to family and ...
 
Is Knowledge Management dead or alive and how do you know?
02.12.2016
First, three questions: How are you looking at Knowledge Management? How are you measuring impact, results and return? Are you ready for emerging forms of measurement related to interconnectedness/integration/interdependence within the organisation that could pronounce Knowledge Management to be dead when all the while you thought it was alive? Now, Imagine Knowledge Management as a cat: You put the cat in a sealed steel box with a sample of radioactive material, a Geiger counter, a hammer and a tube of cyanide, and you leave them together for 60 minutes. ...
 
7 Easy Ways to Support Professional Development Goals
02.12.2016
Modern employees aren't just looking for a paycheck; they're looking for a mutually-beneficial partnership - one that enriches and elevates both parties. It's easier than you might think to develop an organizational culture that not only upholds its end of that partnership, but inspires employees at every level to do the same. Let's take a look at some easy steps you can take toward that goal. Developing Purpose Cultivating a Growth Mindset Learning Opportunities Career Pathing and Advancement Cross-functionality Autonomy Recognizing ...
 
Adulthood Is So Overrated: Coping With Life After College & New Grads
02.12.2016
Hiring recent college graduates is tricky. Even those with the best transcripts are still missing a lot of skills they need to make it in the real world. According to the American Association of Colleges and Universities, employers want more than the right degree and good grades- they want critical thinking and reasoning skills in their prospective employees. What Skills Are Employers Seeking? Time Management Skills Are Crucial To Success Managing Your Personal Life Improves Your Work Life Learning How To Empathize Helps You Professionally Why Grads ...
 
Die Impulse zum technologischen Wandel kommen vielfach nicht mehr von der IT
01.12.2016
Viele Abteilungen tätigen selbständig IT-Käufe, um agiler und innovativer zu sein. Dies führt zu steigenden Kosten und erhöhten Sicherheitsrisiken. Dass das Beharrungsvermögen in vielen Unternehmen gegenüber Veränderungen wie etwa der digitalen Transformation groß ist, hatte ich erst kürzlich hier im Blog näher beleuchtet: Demnach bremsen vor allem fehlender Veränderungswille und niedrige Experimentierlust die Digitalisierung. Und wenn Veränderungen angestoßen werden, kommen die Impulse dafür vielfach nicht mehr von der IT. Dies jedenfalls ist das zentrale ...
 
How digital workplaces keep workers connected
01.12.2016
Innovative companies are overhauling their offices and upgrading their technology systems to create business agility, according to MIT research. High-performing companies are moving to open seating and implementing social software in the interest of enhancing employee connectedness, according to MIT's Center for Information Systems Research (CISR). Such initiatives reflect a growing emphasis on digital technologies and a desire to better align with customer preferences. "We've talked for years about employee engagement but we still create pretty miserable ...
 
Digital Transformation: From A Millennial's Mindset
01.12.2016
by Brian Fanzo - As a professional speaker, I always introduce myself on stage as a "Proud Pager-Wearing Millennial" and this line usually gets a bunch of laughs and nods from the audience. I am 35 year old millennial born in 1981. While I don't use a pager today I label myself this way because when picturing a millennial people often think about kids born into a Facebook world, proudly holding participation trophies, and using an iPhone since middle school. This pager-wearing millennial graduated college before Facebook was developed and had already ...
 
What Does A Community Manager Bring To A Support Community?
01.12.2016
In a support community, the community manager shouldn't be dealing with spam or regurgitating information from one place (published product information) to members of the community. Cheaper moderators and machines can do that. A community manager should participate if they can only add remarkable value. That might include: Taking the time to truly understand the problem. This means asking additional questions, clarifying the problem, getting to the core problem and ensuring your solution will uncover it. Ensuring the poster feels they are treated as ...
 
What it Takes to Create a 21st Century Workplace
01.12.2016
In 1993, two Apple engineers, Ron Avitzur and Greg Robbins, were busy developing a software program at the company's Cupertino, Calif. headquarters. The tool turned complex math equations into beautiful, hypnotic, rainbow graphics. Although initially Avitzur's project, Robbins was so captivated by it that he jumped on board. A Project Built on Passion Driven By Purpose 21st Century Jobs Require 21st Century Motivation 3 Motivating Factors For Today's Worker Autonomy Mastery Purpose Make the Fantasy Workplace a Reality [...] ...
 
How To Lead In The Age Of Algorithms
01.12.2016
Corporate leadership is already struggling to keep up with the connected workforce and increasing speed and complexity in the digital economy. But looking ahead to the rise of algorithmic and human-machine co-working, the situation is even more worrying. A reboot is overdue. Today, the idea that a small group of senior leaders can understand every area of a complex business and make all key decisions themselves seems unlikely. Tomorrow, it will seem ridiculous. So how can leadership work in the age of algorithms, and how can leaders become force multipliers ...