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Curated hints on Digital Transformation, Enterprise 2.0, Enterprise Social Networks, Social Intranets, Social Collaboration, Knowledge Management, HR 2.0, ... and all the rest
Dr.-Ing. Carsten Rose – Effective: 31.10.2016
Social Business Digest by caro - Archive 10/2016
 

Archive 10/2016

 

VUCA-Modell: Ein Lernprozess für Führungskräfte
31.10.2016
Industrie, Dienstleistungs- und Finanzsektor: Überall breitet sich die Digitale Transformation aus. Das wirkt sich nicht nur auf die Unternehmen, sondern auch auf deren Führungsmodelle aus. Im Zeitalter der Digitalisierung steht auch ein Paradigmenwechsel in der Führung bevor. Schon heute sind Führungskräfte mit der VUCA-Welt konfrontiert. Das Akronym VUCA setzt sich aus den Begriffen Volatility, Uncertainty, Complexity und Ambiguity zusammen. Die ursprünglich aus dem US-Militär-Jargon stammenden Begriffe sind zu einem festen Bestandteil der Managementliteratur ...
 
Das "Digital Transformation Model"
31.10.2016
Vor zwei Jahren habe ich mit einer simplen Grafik die Digitale Transformation erklärt. Das wurde, zu meiner Überraschung, schnell sehr gut aufgenommen. Das Modell wurde von vielen Branchenkollegen aufgegriffen, manchmal in Präsentationen verwendet und in Artikeln referenziert. Und es hat mir hunderte von Kontakten und Gesprächen mit interessanten Menschen beschert. Zeit für ein professionelles Remake. Warum remake? Das "Digital Transformation Model" Technologische Entwicklung Adaption der Technologie durch die Kunden Adaptionskurve der durchschnittlichen ...
 
Becoming a Successful Socially Integrated Enterprise - The Long Journey
31.10.2016
by Luis Suarez - Back in October last year, if you would remember, I decided to, finally, get things started with this particular series of blog posts around the Social Business Adaptation Framework I have been using with clients for a good while now to help them either jumpstart their own efforts in their Social Business journey or to help them spice up their already existing Digital Transformation initiatives they may have had in place already for some time. Well, a year later, and after a much longer hiatus than what I would have wanted, or expected, ...
 
Transformed in a Minute?
31.10.2016
by Rainer Gimbel - "If the tool cannot be understood in a minute, it is going to fail." This is a bottom line statement written on a flip chart as result of a group work at an internal digital conference last week. The underlying message is that - in the age of intuitive apps - all new tools must be as easy and intuitive as an "Uber" or an "Ebay" app. No need for training, explanation or familiarization. The message was also addressed to our internal Enterprise Social Network (ESN). On a daily basis I receive the feedback that the software is "just not ...
 
Digital Workplace Collaboration Means More Than Documents
31.10.2016
by Sam Marshall - It's tempting to think that a suite of tools like Office 365 or IBM Connections will meet your collaboration needs. However, when I run focus groups to explore digital workplace requirements, asking the question "Where do you do your work?" is often revealing. Rarely is the response the intranet or a social network. Sometimes people answer "email," but more often than not the answer is "in a specialist system." Lawyers might work in a case management system, researchers in an electronic lab Notebook, developers in Jira and call centers ...
 
War On Kittens
31.10.2016
If you follow your data to maximize engagement, you will fill a community with listicles, frivolous discussions, and kittens (probably). You can spend your days dumbing ideas down, trying to shout louder, and optimizing the packaging instead of the contents. If you succeed, you will attract the most transient, disinterested, and fickle audience in history. You might prop up the metrics for a few winters, but it's a terrible contribution to make to the world. The majority of people will always want the simplest ideas, in the most digestible form, with ...
 
Business leaders must 'walk the talk' to be truly effective
31.10.2016
'Behavioural' integrity key to improved workplace performance. Managers should display 'behavioural integrity', rather than 'moral integrity', in the workplace if they want to improve employee productivity, team performance and company profits - according to research from RSM Rotterdam School of Management, Erasmus University. Hannes Leroy and colleagues conducted a study which looked into behavioural integrity and tested for any added value when compared to more traditionally recognised moral integrity. They found that behavioural integrity has a stronger ...
 
Seeding an Entrepreneurial Work Culture
31.10.2016
by Jane McConnell - Strong, horizontal work practices go beyond the empowerment of individuals and teams. The entrepreneurial work culture is one of experimentation, creativity, and risk-taking in the belief that the outcome will be beneficial. Experimentation and creativity have long been stifled in many organizations. Command-and-control leadership, overly complex processes and slow decision-making are among the reasons for this unfortunate state. Data from my 10th annual research with 310 participants in 27 countries confirm this: 47% say their C-level ...
 
The Intranet is Dead
28.10.2016
This headline is not a provocation. It's not another one of those attention-grabbing LinkedIn post-headers that draws you in and fails to deliver. It is a fact. A month ago at Nissan, we launched our first employee app - Nissan Insider Mobile. We did it because we were trying to solve the problem of how to get to those 'hard to reach' areas (as you'll read below, many of our people work in factories, away from emails, intranets and the tools of the office worker). My first LinkedIn post on the launch of the app got a lot of debate ...
 
Why Chat May Be King Of The New Mobile Landscape
28.10.2016
Tech giants and hopefuls alike are betting on messaging apps -- and conversational interface -- as the future of mobile. Like tens of millions of teens across the world, 15-year-old Emma rarely surfs the web or tries out new apps. Instead, she conducts her digital life through a collection of social apps, from Facebook to iMessage to Instagram to Snapchat. On all of them, she's messaging. "There are always messages for me to check," she says. And though she picks up her phone every 15 minutes or so, her friends still complain that she's slow to respond. ...
 
Digital Workplace Governance Takes the Stage (and the Awards)
28.10.2016
Governance may not be glamorous, but it serves an essential purpose. Robust governance is the backbone of any effective and sustainable platform. Establishing governance can be difficult -- and keeping it going is even harder. It's one of those words that covers many different areas, from technology and infrastructure, to legal and risk issues to senior sponsorship to content management. In the case of the digital workplace and intranet world, governance usually covers both strategic decision-making (usually with the likes of steering committees), and ...
 
The problem with your decision makers
28.10.2016
If you've ever worked in an office, you've probably heard the term "decision makers" bantered about a couple dozen times. I actually just watched this movie Get A Job with Anna Kendrick and Miles Teller, whom I love. In this movie, which really isn't that good, Bryan Cranston -- a long way from Breaking Bad here -- plays Teller's dad. Cranston loses his job but thinks he'd be a perfect fit for this other job, right? So he basically stalks the decision makers at the other job and keeps using the term "decision makers" in a creepy-ass way. It's odd to ...
 
Idea to retire: Leaders can't take risks or experiment
28.10.2016
Technology is rapidly changing our world. Traditionally, a nation's physical borders could mark the beginning of their sovereign space, but in the early to mid-20th century airplanes challenged this notion. Later on, space-based satellites began flying in space above all nations. By the early 21st century, smartphone technologies costing $100 or so gave individuals computational capabilities that dwarfed the multi-million dollar computers operated by large nation-states just three decades earlier. In this period of exponential change, all of us across ...
 
Company hierarchy sucks. Can we improve the issues?
27.10.2016
If you've ever worked in any type of company hierarchy, you probably inherently understand some of the issues. There are dozens. Some of the classic examples of "company hierarchy sucks" would include "New ideas are instantly swatted down under the guise of someone else knowing best" and/or "Because I make more money than you, I can tell you that your look isn't professional enough." In reality, most of this stuff is complete bullshit. It's essentially designed to keep people in specific boxes and reward like-minded individuals with increasing perks. ...
 
Visible, Audible Leadership: A Review of Working Out Loud
27.10.2016
Being heard. Being seen. Sticking your head above the parapet. Sharing yourself with others. Visible, audible leadership. For some of you, it's a terrifying prospect. What are you really risking by putting yourself in front of others publicly, on social media for example? What are the thoughts that go through your mind as you contemplate the idea of reaching out to people you admire, or people who openly admire you? What stops you from being in service to your customers, colleagues and collaborators in a visible, LOUD way? This is especially important ...
 
Reputation Signals And Resumés
27.10.2016
StackOverflow introduces one of the most impressive new community ideas in a while; technical resumés. Members can now create a story based upon their score and contributions to the community. This lets the top members stand out and gives employers more information. Not everyone will use it. Most people don't have a good enough reputation. I suspect though as employers see it more and more often they might start requesting it. This is such an incredibly useful (and transferable) idea. The genius is using a reputation score as an asset which offers members ...
 
Rebooting KM with Purposeful Collaboration
27.10.2016
Traditional KM has focused on accumulating and organizing knowledge that you know people need and trying to make sure it's available when they need it. But what about what is known but not documented? Or the knowledge trapped in silos that are completely unstructured and inaccessible? In this session, Stuart Barr will explore how to break down traditional barriers to knowledge sharing, capture knowledge as people get their work done and automate knowledge extraction to drive new insight from your historical data. [These are my notes from the 2016 Ark ...
 
Our workplaces are full of distractions. These are some of the worst
27.10.2016
A new survey of British workers has revealed some of the problems that underpin the UK's chronic productivity problem -- namely, too many emails and meetings. The UK State of Work report, by productivity specialistsWorkfront, found that workers spend less than 40% of the day actually doing their primary duties, due to a culture of excessive meetings and emails. The UK lags behind many other European countries in terms of productivity, and boosting it is seen as a central means of improving a stagnant economy. Philip Hammond, the UK chancellor, referred ...
 
The fetishisation of work is making us miserable. Let's learn to live again
27.10.2016
Long hours and poor pay are wreaking havoc on our lives. Rather than fixating on growth, if we restructured the working week it would allow people to flourish. Mounting pressures at work are taking a heavy toll on life at home. Employees say their bosses want them to put job before family, and many are expected to be on call around the clock. More than one in four say they work longer hours than they want to, we learn from the latest YouGov poll. It's not a pretty picture: an economy where high levels of stress and anxiety are normal, where people get ...
 
The jobs of the future - and two skills you need to get them
27.10.2016
Could a robot do your job? Millions of people who didn't see automation coming will soon find out the painful way. The answer is a resounding yes. The World Economic Forum's Future of Jobs study predicts that 5 million jobs will be lost before 2020 as artificial intelligence, robotics, nanotechnology and other socio-economic factors replace the need for human workers. The good news is that those same technological advances will also create 2.1 million new jobs. But the manual and clerical workers who find themselves out of work are unlikely to have the ...
 
Defining the Digital Workplace
26.10.2016
Another day, another business term. At times it feels as if in our constant push for reinvention within our workplaces, all we succeed in doing is slapping new names on old concepts. Other times, new concepts come along that require a common definition in order to move forward. A recent conversation on Twitter with business strategist (and fellow Canadian) Molly Anglin (@mollyanglin) about digital workplaces and how we use language to define concepts prompted me to rethink what we mean when we say "digital workplace." Anglin works for the Toronto-based ...
 
Never Underestimate the Power of Education and Enablement
26.10.2016
by Luis Suarez - A few months back, if you would remember, I got started with this series of blog entries about the Social Business Adaptation Framework I'm currently using when working with clients who are just about to embark on the so-called Social Business Transformation journey or with those other clients who may want to spice up their digital transformation efforts carried out so far and whatever other change initiatives already put in place. Up until now, I have talked about four out of the five pillars from the framework itself that I use, going ...
 
Digital subverts hierachy
26.10.2016
by Isabel De Clercq - There were 9 of us. Experts on digital. People from the vibrant start-up scene. Digital Champion Saskia Van Uffelen, Ericsson's CEO. A professor from the Solvay Business School. And me. We were asked to give our point of view on the intriguing topic of "digital" to members of the European Parliament. It would be a pity not to share my thoughts and ideas with all of you here. So this text is basically a transcription of what I said 20 October in Brussels. Enjoy! Digital is an intriguing topic. It's a complex and a multilayered one. ...
 
3 Ways to Get Over 'Status Quo Bias' at Work
26.10.2016
You may recall BlackBerry, Borders, Polaroid, and Myspace -- companies that, respectively, got their lunches eaten by Apple, Amazon, Instagram, and Facebook. According to Harvard Business School professor Francesca Gino, these companies all suffered from pathological status quo bias, or a predilection for keeping things as they are. "Because we feel validated and reassured when we stick to our usual ways of thinking and doing," she writes, "we weight the potential losses of deviating from the status quo much more heavily than we do the potential gains, ...
 
What Can You Achieve With 1 Hour Per Week?
26.10.2016
We spend a lot of time training non-community people to become community people. This is usually people with multiple roles and have less than an hour or so to spend on the community. This group might include teachers, topic experts, or employees throughout the organization. Our goal is not to deliver a suffocating number of ideas and theory to engage members, but to identify what will have the biggest impact and help people to do a few things really well. If you only have 1 hour a day (or week?) to spend on the community, where should you invest your ...
 
The engineer who Works Out Loud
26.10.2016
by John Stepper - Vincent has been working in a big German company for more than a decade, mostly in a manufacturing plant and now in a quality management role. Our first interaction was when he sent me a message on LinkedIn, telling me he was enjoying the book. Later, he joined a Working Out Loud Circle, and he wrote me again to say he "can already see some improvements." I thanked him, replied with some questions, and that led to an ongoing exchange. With his permission, I wanted to share some of his answers below. As you read them, notice how his ...
 
A new business ideology
26.10.2016
by Harold Jarche - "Ideas lead technology. Technology leads organizations. Organizations lead institutions. Then ideology brings up the rear, lagging all the rest--that's when things really get set in concrete." - Charles Green The following table shows how ideas, technology, organizations, and institutions are changing as we enter a network economy. There is now a need for a new business ideology. [...] Intangible Services Emergent Practices Transparency Mass Customization Decentralized & Dynamic Networked Professional Communities Network Management ...
 
We Have Not Failed, We Have Learnt
26.10.2016
by Céline Schillinger - After 10 years exploring the world, growing through unusual jobs, connecting deeply with strangers, I experienced a cultural shock when I joined a large, old, scientific company. First, I tried to cope. Then, I tried to change a few things. Below is the video and the transcript of my speech at the 2016 Business Innovation Factory Summit - with gratitude for Saul Kaplan for inviting me to speak. It's 7:00 pm, in a room with greenish concrete walls and a harsh neon light, and no windows. The room overlooks the house's living room, ...
 
Digitalisierung: Mit Social Intranet zu langfristigen Geschäftserfolgen?
25.10.2016
Etliche Startups haben sich in den letzten Jahren in Deutschland etabliert. Wie helfen die neuen Instrumente der firmeninternen Vernetzung bei Zusammenarbeit und Kommunikation? Die Startup- und Kreativ-Branchen sind Paradebeispiele für die Digitalisierung in Deutschland. Nicht nur, dass ihre Geschäftsmodelle meist von Haus aus digital sind. Das Gleiche gilt auch für die Arbeitsweise in jungen Unternehmen und Kreativagenturen. Wo große Unternehmen aus traditionellen Branchen bei digitaler, standort- und geräteübergreifender Echtzeitkommunikation oft noch ...
 
Social Business Vendor Benchmark 2017
25.10.2016
Ergebnisse Pfeiler der Digitalen Transformation: Nicht nur "Facebook fürs Büro", sondern doppelte Ausrichtung für effizientere Zusammenarbeit und mehr Markterfolg in der digitalen Welt 29 Prozent durchschnittliches Marktwachstum bis 2019 in Deutschland Nicht nur das Produkt muss überzeugen, sondern auch der Anbieter selbst im hochdynamischen Markt mithalten Mit dem "Social Business Vendor Benchmark 2017" veröffentlicht die Experton Group die vierte, aktualisierte Auflage des Anbietervergleichs zum Trendthema Social Business. Die Studie gibt Entscheidern ...
 
Intranet Profile: Setting Guidelines for Profile Photos
25.10.2016
Community managers of a company's intranet or Enterprise Social Network can spend countless hours answering the same questions around profiles when rolling out a new platform. Believe it or not, one of the most challenging parts of getting employees to fully complete their intranet profile is uploading a profile picture. Depending on the size of the organization, following up with people and asking them to either upload a photo or to modify their uploaded photo can be a huge time commitment. Having a current photo connected to each profile is important. ...
 
Going Tribal
25.10.2016
Going tribal is always fun. Tell a group what they want to hear. Tell them they are special and unique. Tell them they are the future. Tell them they are better or superior to another group. You can identify that other group too. Blame that group for your problems. Complain about what they are or aren't doing to help. Almost any group will do. This is an effective way to increase participation, build a stronger sense of community, and get things done. But understand this approach isn't relying on logic or reason. The very reason you indulge tribal instincts ...
 
Why You Should Adopt Social Learning
25.10.2016
It is exciting to be part of the new era in corporate learning that leverages on social and collaborative learning. Today, social learning is more than a buzz and is increasingly used by forward thinking organizations to foster collaborative learning and more significantly its application on the job. While there will be a continued need for formal training that meets specific learning outcomes, there is a clear need to create platforms for informal or social learning where learners can network, share, collaborate, and exchange ideas on problem-solving. ...
 
Introducing IBM Watson Workspace
25.10.2016
by Alan Lepofsky - Today at IBM World of Watson, IBM announced the preview release (i.e. pre-beta) of Watson Workspace. This is an IBM collaboration tool that allows people to create shared spaces where they can post questions, share ideas, collaborate on projects, etc. Essentially it's a group messaging client, but with a twist... it's being built from the ground up to leverage the cognitive computing capabilities of IBM Watson. What does that mean? Well IBM's goal is to provide a client that helps eliminate the information overload often associated ...
 
Twenty-two power laws of the emerging social economy
25.10.2016
by Dion Hinchcliffe - I take a look at twenty-two power laws that will drive forward your organization this year as we look at what will make business and IT successful in the 21st century. A detailed and descriptive dive into next-generation enterprises for the technical and business-oriented alike. I take a look at twenty-two power laws that will drive forward your organization this year as we look at what will make business and IT successful in the 21st century. A detailed and descriptive dive into next-generation enterprises for the technical and ...
 
8 digital life skills all children need - and a plan for teaching them
25.10.2016
A generation ago, IT and digital media were niche skills. Today, they are a core competency necessary to succeed in most careers. That's why digital skills are an essential part of a comprehensive education framework. Without a national digital education programme, command of and access to technology will be distributed unevenly, exacerbating inequality and hindering socio-economic mobility. What's your DQ? The challenge for educators is to move beyond thinking of IT as a tool, or "IT-enabled education platforms". Instead, they need to think about how ...
 
Intranet Global Forum 2016 - Rückblick
24.10.2016
von Lutz Hirsch - Am 19. und 20. Oktober wurden beim Intranet Global Forum in New York nicht nur zahlreiche Intranets US-amerikanischer Unternehmen vorgestellt (unter anderem Pfizer, Coca Cola, IBM, ConoconPhilips). Sie wurden auch intensiv unter den Teilnehmern aus Kommunikationsabteilungen von Unternehmen diskutiert. Meine Erwartungshaltung war, dass der US-Markt hier Europa in puncto "Social Adoption" und "Mobile" weit voraus ist. Scheint doch speziell Deutschland bei digitalen Trends dem US-Markt immer zwei bis drei Jahre hinterherzuhinken. Doch ...
 
Will the future of work be the future we want?
24.10.2016
by Deb Lavoy - Work is changing and the pace of that change is accelerating. The number of different forces and trends influencing this change is hard to get your head around. The economy, the more fluid business environment, and many different types of technology are creating and magnifying one another's impact in a positive feedback loop. But what does this mean for the "Future of Work"? The changing workforce Good things are happening Place is evaporating Leadership is evolving A constant flow of education, learning, and development Innovations in ...
 
Intranet Profile: FILL IT OUT!
24.10.2016
Employees take pride in making their work area and desk personable; their profile on a company's intranet or Enterprise Social Network should be the same. Employee profiles tell the story of every individual member of an organization. The larger the company, the more important it is for an employee's contact information and skills to be easily accessible. Employer-led discussion of the benefits of having a robust user profile is central to getting people to put forth the effort. No one is going to take the time to fill out their user profile if they ...
 
Gerry McGovern's 'Transform: A Rebel's Guide for Digital Transformation' Really Delivers
24.10.2016
To channel the customer centric mindset that drives the often-disruptive -- and always wholly original -- arguments that digital consultant and thought leader Gerry McGovern presents in his new work, "Transform: A Rebel's Guide for Digital Transformation," it helps to begin by noticing the book can only be bought in humble paperback form. It's a counterintuitive but inspired choice for a book on digital transformation that underscores the book's guiding thesis. McGovern suggests today's digital tools have empowered customers as never before in history, ...
 
The Value of HR Analytics: Why Every Company Should Be A Quantified Organization
24.10.2016
Since joining Visier, I've been thinking a lot about the value of workforce analytics. I came to this organization because in my prior life as a researcher, my core focus was HR technology adoption and the value organizations derive from it. In fact, a consistent finding from the annual Sierra-Cedar HR Systems Survey (which I managed for 16 years) was that "organizations with workforce analytics outperform." The above finding was obtained using aggregated data from publicly-traded survey respondents who provided financial data so we could report on their ...
 
8 digital skills we must teach our children
24.10.2016
The social and economic impact of technology is widespread and accelerating. The speed and volume of information have increased exponentially. Experts are predicting that 90% of the entire population will be connected to the internet within 10 years. With the internet of things, the digital and physical worlds will soon be merged. These changes herald exciting possibilities. But they also create uncertainty. And our kids are at the centre of this dynamic change. Children are using digital technologies and media at increasingly younger ages and for longer ...
 
Was machen Sie denn da? - Die Komplexität der digitalen Transformation
21.10.2016
von Sebastian Thielke - Wir sind ja jetzt alle in der digitalen Transformation. Hier Industrie 4.nullt es, dort drüber wird der Prozess digital übersetzt und wir machen das jetzt mit Machine Learning, Smart Agents und sowieso Internet of Things. Ach und ich habe ja vergessen, dass alle Mitarbeiter schon in der Arbeit 4.0 angekommen sind. Alle befinden sich mitten in dieser digitalen Transformation, an allen Ecken und Ende, und wir wollen es auch. Wir sind bereit, uns der digitalen Welt zu stellen und sie mit aller Konsequenz in unsere Organisationen, ...
 
#WOLWeek: 7 Days of Working Out Loud
21.10.2016
by Simon Terry - As International Working Out Loud Week approaches on 7-13 November 2016, many people want to experiment with working out loud in their networks and their organisations. Here's how to use the 7 days of International Working Out Loud Week underway and to set up your working out loud practice ongoing. We know new practices are best learned through experience and consistency of practice. Using a practice consistently is the way to iron out the kinks, to learn what works for you and to build new habits. Here are seven days' worth of actions ...
 
The power of collaboration inside ThoughtWorks
21.10.2016
by Gloria Lombardi - Technology company, ThoughtWorks, uses the Jive platform to create a single digital workplace hub allowing 4,000 employees to collaborate seamlessly. Gloria Lombardi interviews IT Business Partner, Andy Yates, to find out more. The idea that collectively we make better decisions is often accepted in the workplace. Indeed, in the 2005 book, The Wisdom of Crowds, James Surowieck popularized the idea. Perhaps in 2016 we ought to be consider the wisdom of collaboration. One company that places a big emphasis on collaboration is ThoughtWorks, ...
 
Using Your Enterprise Social Network For Knowledge Management
21.10.2016
by Jennifer Honig - On the October 13, 2016 #ESNchat we discussed "Using Your Enterprise Social Network for Knowledge Management" with KM leader, Stan Garfield. "KM: the art of transforming information and intellectual assets into enduring value for an organization's clients and its people." Email is linear, immediate, exclusive, and transactional in nature = "0" long term value to the company Enterprise Social Networks are networked, dynamic, inclusive, collaborative = long term and enduring business value and impact One way that ESNs generate ...
 
We don't work safely by chance so why would we manage knowledge that way?
21.10.2016
This morning, dropping off my daughters at school, I had a brief chat with another Dad about knowledge management (KM). He works for a local engineering company and has been investigating KM over recent months, using the toolkit we at Knoco produced for the aerospace industry for guidance. He's planning on producing a KM policy but has yet to put pen to paper. Our chat went something like this: Him: Haven't got round to it yet...I need a cost-code from my Engineering Director as I'm not doing this on my own time. Me: Ah, that old chestnut...cost-codes. ...
 
Why you shouldn't leave your knowledge in project files
21.10.2016
by Nick Milton - Project files are the worst place to leave your knowledge, if you ever want to see it again. Think of "Raiders of the Lost Ark". Each project creates two types of work product. First there are the project files themselves - transactional files related to the delivery of the project itself. We can call these files "project collateral". Secondly there is knowledge, created by the project, which needs to be shared for the benefit of future projects. We can call these files "knowledge collateral". Knowledge collateral Examples of knowledge ...
 
5 Traits of Digital Workplace Leaders
21.10.2016
Successful digital enterprises need to embrace more than the latest technologies: they need to embed cultural changes about work, work practices and company management. They also need to align leadership styles with digital workplace needs, explained Paul Miller, CEO and founder of the Digital Workplace Group (DWG). DWG maps, navigates and connects the digital workplace across the globe. It doesn't have a permanent physical head office, although staff and associates meet physically at least once a month for a co-working day, as well as at member ...
 
Building a Solid Library of Use Cases
20.10.2016
by Luis Suarez - You may still remember how a while ago I put together over here a couple of blog posts, where I was talking extensively about the Social Business Adaptation Framework I'm currently using when working with clients in their various different change initiatives as part of their own Social Business journey. That framework is based on 5 different pillars that I consider essential for every Digital Transformation programme to be successful over the course of time and since I have already written about the first two (What's your purpose? and ...
 
In Digital Transformation, Culture Change Goes Hand in Hand with Tech Change
20.10.2016
by Dion Hinchcliffe - I've spent a lot of time in the last few years identifying the best approaches for that urgent enterprise topic of our time, digital transformation. When I first started, I often looked to top examples of organizations that have started the transition and made good progress (see sample case studies below.) More recently I've derived insights from my work directly with a number of organizations on their individual transformation journeys. Ultimately, however, I have determined that the short answer is one you that might expect: There ...
 
The New Innovation Need: Organizing within a Networks of Collaborators
20.10.2016
We are facing tough challenges within the business world. To work through these we are all being asked to transform but there has to be a clear end, a return for all this energy and resources it requires, that we are being asked to spend? How and where does innovation fit will clearly depend on this transforming effect. We are fairly clear that incremental innovation is just not cutting through to give the types of growth expected. There are many outside our existing organizations, standing impatiently at the gates, waiting to come in and take over with ...
 
The Link Between Communities and Culture Change
20.10.2016
by Rachel Happe - This month, at JiveWorld, I presented Becoming a Community Ninja: 5 Secrets of Community Black Ops. One of those secrets was using communities to create culture change. Most organizations do not understand the how powerful communities can be in support of goals like creating collaborative and innovative cultures or executing on digital transformation. I didn't fully understand this connection, either, until a few years ago when I read The Power of Habit by Charles Duhigg. In it, he itemized three things required for behavior change: ...
 
Do's and Don'ts for Engaging Lurkers in Community
20.10.2016
Every community has them - those people who watch from the sidelines but never participate. Lovingly called "lurkers," people often wonder: do they add value? And how can I nudge them towards becoming a regular poster? These are great questions to ask, since the majority of your community probably consists of lurkers. According to the 1% rule of internet culture, only 1% of an online community consists of active participants - the other 99% are a combination of occasional posters and lurkers. The numbers aren't consistent across the board - the exact ...
 
Get The Audience Involved Early
20.10.2016
The 1970 Danish Planning Act required all architecture projects to consult the inhabitants and users of the area at the earliest available opportunity. It's a lot easier to change things before you've written anything down, sold the idea to your boss, or (god forbid) began building the structure. This is equally true in communities. When conceptualization errors occur, the error originates from an early, untested, assumption. That assumption seeps through into the research process. It infects the questions you ask prospective members, the unconscious ...
 
How email plays a key role in Knowledge Management
20.10.2016
by Nick Milton - Email is an unpopular medium, but we should not ignore the role it can play in Knowledge Management. Everyone professes to dislike email. In most offices, especially after the holiday break, you hear people competing about the number of emails they received - "I had 500 to deal with", "that's nothing - my inbox had 1000 unread messages", "I actually took my iPhone on holiday so I could weed them out before I got back" Then when you introduce communities of practice, and suggest that the community Q&A forum may somehow be linked with ...
 
Wie uns Social Bots beeinflussen und warum sie so gefährlich sind
20.10.2016
Social Bots haben einen großen Einfluss auf uns. Und wir erkennen den Ernst der Lage noch nicht einmal. Was sie so gefährlich macht und was wir gegen sie unternehmen sollten. Social-Media-Trends sind häufig Grundlage für Politik und Medien, die gesellschaftliche Meinung einzuholen. Anhand von Trends beispielsweise auf Twitter kann man ablesen, was gerade am häufigsten diskutiert wird, welcher Hashtag am meisten Erwähnung findet. Politische Meinungsbildung findet zu einem nicht unerheblichen Teil im Internet statt. In den USA beispielsweise gibt es Agenturen, ...
 
Start small
19.10.2016
Working open isn't all or nothing; there's different volume settings and degrees. What voice do you use when? Whispering is different from speaking; speaking is different from shouting; a megaphone is different from a press release. How do we navigate these different voices in our daily work? This is a common question and roadblock for people trying to work more openly in traditional organizations. A key concept here is: working open is not all or nothing. It's not a light switch you flip all the way on or off. It's more like a dimmer switch, ...
 
Can the 'Like' Economy Work Inside the Enterprise?
19.10.2016
Now that Workplace by Facebook is here, the big question is whether the behemoth consumer social network can effectively work its magic inside the enterprise. Arguably the most endearing argument supporting Workplace is the likely familiarity of the interface to the majority of end users, easing the adoption challenge. In truth however, the majority of existing enterprise social networking (ESN) tools have been modelled on consumer social networking tools, so many Facebook features have already been experienced inside the enterprise. The Simple 'Like' ...
 
The Revolution Will Be Networked
19.10.2016
As senior editor and foreign editor of Time magazine, Joshua Cooper Ramo developed keen instincts about the ebb and flow of political and economic power. Today, as co-CEO and vice chairman of Kissinger Associates, the consultancy founded by former U.S. Secretary of State Henry Kissinger, he advises companies and governments about navigating that shifting ground. In his latest book, The Seventh Sense: Power, Fortune, and Survival in the Age of Networks (Little, Brown, 2016), he surveys our increasing global interconnectivity and warns that these networks ...
 
Forrester Rates 6 Vendors Tops in Collaborative Work Management
19.10.2016
Productivity apps are a big fat waste of time. According to Cambridge, Mass.-based Forrester, enterprise workers continue to spend an excessive amount of time on redundant tasks, with only 18 percent of their day dedicated to task delivery. The culprits? Yup, you guessed it -- email and the other productivity apps. Productivity Is Falling Correcting the Productivity Problem 'Collaboration Points' 6 Leaders From 13 Vendors Emerged From Shadow IT [...] ...
 
Platforms Are Transforming How We Need To Compete
19.10.2016
In 1980, an obscure professor at Harvard Business School named Michael Porter published Competitive Strategy, which called for managers to drive efficiency by optimizing their firm's value chain, maximize bargaining bargaining power with buyers and suppliers, while at the same time minimizing threats from new market entrants and substitute goods. These concepts launched Porter into the top rank of strategic thinkers and profoundly influenced how businesses were run. Much like chess grandmasters, CEO's worked to develop the right sequence of strategic ...
 
Successful Companies Don't Adapt, They Prepare
19.10.2016
In 1960, Harvard professor Theodore Levitt published a landmark paper in Harvard Business Review that urged executives to adapt by asking themselves, "What business are we really in?" He offered the both the railroad companies and Hollywood studios as examples of industries that failed to adapt because they defined their business incorrectly. Yet today, the railroads don't seem to be doing too badly. Union Pacific, the leading railroad company has a market capitalization of over $80 billion, about 60% more than Ford or GM. Disney, the leading movie studio ...
 
How NASA incentivises KM
19.10.2016
by Nick Milton - Here is insight into how NASA tackles the issue of incentives and motivation in KM. Here in Knoco we believe in intrinsic motivation rather than motivation through rewards or prizes, preferring to use recognition, peer pressure and management expectation to bolster the behaviours of people sharing and seeking knowledge because they believe it is the "right thing to do". The latest NASA CKO newsletter contains an interesting article on motivation which shows that NASA takes a similar approach; namely avoiding extrinsic rewards and focusing ...
 
Can Employees Really Speak Up Without Retribution?
19.10.2016
When employees speak up, companies benefit. Thus not surprisingly, lots of leaders say they want to encourage their employees to speak freely, whether it's by offering creative new ideas, identifying process improvements, or even calling out unethical behavior. But several studies suggest that leaders often undermine their own efforts to get employees to speak up. Research by Ethan Burris, for example, has shown that leaders generally react quite negatively to employees who challenge them, even when employees do so constructively. Employees trying to ...
 
Über die Bedeutungslosigkeit von Benchmarks im digitalen Zeitalter ...
19.10.2016
Arbeiten Sie in einem großen Unternehmen? Dann haben Sie mit Sicherheit schon einmal das ein oder andere Restrukturierungsprojekt (gerne auch getarnt unter Begriffen wie "Next Level", "Transformation", ...) miterlebt - sei es als direkt Betroffener oder Jemand, an dem der Restrukturierungskelch vorüber gegangen ist. Ich möchte im Folgenden meine persönlichen Erfahrungen und Beobachtungen aus zahllosen Projekten unterschiedlichster Branchen teilen und dabei auch auf die Rolle von Beratern eingehen - ein zugegebenermaßen gewagtes Unterfangen, da ich seit ...
 
Digital Workplace: "Visionen haben die wenigsten"
18.10.2016
Martin Weinhardt und Lutz Hirsch beraten Unternehmen bei der Einführung von Social Intranets. Wie der Digital Workplace gelingt, verraten sie im Interview. Integration, Vernetzung, Interaktivität - es gibt viele Gründe, die Unternehmen zur Einführung eines Social Intranets bewegen. Wie oft kommt es denn vor, dass Unternehmen mit einer wirklichen Vision an Sie herantreten? Hirsch: Mit einer Vision kommen die wenigsten. Die meisten Unternehmen sind operativ getrieben. Sie müssen einen Relaunch machen, sie müssen ein neues System einführen, sie haben neue ...
 
Collaboration: three anti-patterns
18.10.2016
While every organisation is unique, at least to some degree, there are common patterns of success when it comes to collaboration and social tools. These are approaches that typically gain traction, either at a large or small scale. Equally, there are anti-patterns, approaches that almost invariably fail. These are the dead-ends and blind alleys that teams should avoid when contemplating how to approach collaboration projects. While there are a wide range of approaches that typically struggle, this article highlights three of the most common. To communicate ...
 
How stories converge when we share them
18.10.2016
by Adi Gaskell - The way stories, and therefore our memories, shift as we begin to share them with others. Stories are undoubtedly a crucial tool in forming how we feel about both ourselves, and our role in groups. Indeed, a study from 2013 found that stories go as far as changing our brains, albeit for a relatively short period. "Stories shape our lives and in some cases help define a person," said neuroscientist Gregory Berns, lead author of the study and the director of Emory University's Center for Neuropolicy. "We want to understand how stories ...
 
The ESN is Dead, Welcome to the Digital Workplace
18.10.2016
by Christian Buckley - With Facebook officially launching Workplace this week, and Microsoft continuing to fold Yammer into the broader Office 365 platform, I've been asked by a number of people about my thoughts on all of this news, and whether I see a new dawn for the enterprise social network. In responding, I often point back to the May 2013 global survey conducted by Avanade (Is Enterprise Social Collaboration Living Up To Its Promise?). GeekWire co-founder and editor Todd Bishop summarized the study's results as follows: The survey encompassed ...
 
The Future of Work Will Look a Lot Like Today's Customer Experience
18.10.2016
Winston Churchill may have been speaking for today's consumer when he said "I am always satisfied with the very best." Today's extraordinary level of consumer expectation explains the considerable investment devoted to customer satisfaction. With so much focus on keeping customers satisfied through a variety of loyalty programs, technology and unique experiences, it's not surprising that improving the experience of the workers supporting customers has taken a back seat. Yet research overwhelmingly confirms the strong positive correlation between employee ...
 
Digital Transformation Isn't a One and Done Deal
18.10.2016
By now, every organization understands the need to undergo digital transformation to better serve customers and operate a better business. But a fundamental challenge with "digital transformation" could bite you if you don't pay attention. Transformation implies a finite mindset and suggests that once you've "transformed," your work is done. Too many organizations make the mistake of thinking they've done enough -- and move on. Digital excellence requires ongoing effort and improvement. No Time to Rest in Digital Transformation A History Lesson on Digital ...
 
The longevity of Workplace is in Facebook's roadmap
18.10.2016
There was no missing the official launch of Workplace by Facebook (originally known as Facebook at Work), which clearly caught the attention of both mainstream and industry media alike. If you did manage to miss this, most of the highlights can actually be found in Facebook's own announcement. For those of you that remember when Yammer first appeared, the sense of anticipation in the potential for Workplace feels very similar - but Facebook's considerable brand presence means the level of interest is coming from a much larger and broader base. ...
 
New Work-Places II - Neue Microsoft Zentrale
18.10.2016
In München-Schwabing wird mit der neuen Unternehmenszentrale von Microsoft eine der modernsten Arbeitsumgebungen in Deutschland präsentiert. Wer stünde besser für die Idee einer vernetzten Arbeitswelt, als das Unternehmen Microsoft, dass diese Welt maßgeblich mit erfunden hat? Zur Eröffnung reist die Polit-Prominenz an: Bayerns Wirtschaftsministerin Ilse Aigner, Münchens Oberbürgermeister Dieter Reiter und etliche andere. Auch ich mit meinem perlroten Köfferchen bin dabei, um der Sache auf den Grund zu gehen: Wie sieht der Work place der Zukunft aus? ...
 
Rückblick auf den #ioms 2016 - Der Digital Workplace als Veränderungsplattform für die digitale Transformation
17.10.2016
von Bjoern Negelmann - Der IOM SUMMIT ist nun schon über zwei Wochen her und ich kämpfe weiterhin an einer schlüssigen Zusammenfassung der Beiträge und Diskussionen. Nach einigen fehlgelaufenen Versuchen will ich mich in der Strukturierung der Ergebnisse an einer klassischen Dreiteilung orientieren und meine Erkenntnisse nach Empfehlungen für den strategischen Ansatz, der operativen Umsetzung sowie der technologischen Trends zum Digital Workplace und der digitalen Transformation im Unternehmen gliedern. Als Randnotiz ist dabei natürlich zu bemerken, ...
 
Intranet of Things - Das Intranet als Teil des smarten Arbeitsplatzes
17.10.2016
von Thomas Renken - Das Internet der Dinge (Internet of Things) ist momentan sehr präsent und man kann hier schon kurzfristig viele spannende Dinge erwarten. In diesem Blog ist es natürlich naheliegend, dass man sich einmal die Gedanken macht, wie sich ein solches Konzept auf den zukünftigen Arbeitsplatz und damit auf das Intranet auswirken würde. Wenn der Fahrstuhl meinen Kalender kennt Beim Intranet of Things werden Dinge in einem Unternehmen durch Sensoren und die Möglichkeit zur Kommunikation und Interaktion mit anderen Dingen und Personen "intelligent". ...
 
Should you kill your enterprise social network?
17.10.2016
by Tony Byrne - Recent months have seen numerous public discussions about how to get more value out of your Enterprise Social Network (ESN). Many of enterprises have licensed systems like Yammer and Chatter, but are wondering how to get true value from them. Yet, one key question has gone unanswered: if we're candid about ends and means, do we really need an ESN at all? In last month's debate with ESN expert Dion Hinchcliffe we decided to give that question a whirl. Dion makes a strong case for keeping your ESN and working on better business ...
 
Do you have an Enterprise Social Network or an Employee Social Network?
17.10.2016
by Brad Grissom - Digging in to the meaning and intent behind the ESN... When I hear or use the acronym ESN, the meaning has always been Enterprise Social Network. The intent that those words convey is that it is for everyone in the organization, it has social features, and it allows for connections to be made between users. But, the other day I was listening to a debate between Dion Hinchcliffe and Tony Byrne about the value of user adoption metrics and Tony introduced the concept that adoption metrics may tend to capture the enterprise perspective ...
 
Mastering the Art of Collaboration Through Conversation
17.10.2016
by Luis Suarez - Can you have too many conversations at work? And I don't mean that in the sense of just cultivating, building or nurturing your social capital skills per se, even though we all know they are the key to success for the 21st century organisation, as my good friend Valdis Krebs once wrote about, but I was mainly referring about work related conversations themselves. Can you have way too many of them to the point of not allowing you to get work done effectively in a timeline manner? If you are thinking that some times we may well have far ...
 
Communities of Practice
17.10.2016
by Stan Garfield - Fifth in a series of 50 Knowledge Management Components. Communities: groups of people who share an interest, a specialty, a role, a concern, a set of problems, or a passion for a specific topic. Community members deepen their understanding by interacting on an ongoing basis, asking and answering questions, sharing their knowledge, reusing good ideas, and solving problems for one another. Communities should be part of any KM program. Connecting people is fundamental to getting knowledge flowing, and communities are an important way ...
 
Application tie-ins are taking center stage in collaboration
17.10.2016
Combining different forms of collaboration in one platform is only part of the battle when it comes to helping co-workers connect. There's also integration with productivity applications so that employees don't have to constantly switch between screens. Cisco Systems scored a win in this area last month when it made a deal to bring its Spark and WebEx systems into Salesforce. But Avaya, an enterprise networking company that lacks Cisco's heft and high-profile partnerships, says this is where it can stand out in workplace communication. On Monday, it ...
 
Crummy Intranets Call for Crazy Solutions
17.10.2016
Is anything rarer than an intranet that employees love? While I'm fully versed in the black swan model of how it's impossible to prove a negative, this might be the exception. All enterprise intranets and social networks have the same glaring flaw that technology cannot fix: search. Search not only doesn't work, it can't work without the active engagement of employees on intranets -- which creates a Catch 22. Bad search discourages employees from engaging, and lack of employee engagement on an intranet fails to provide the content that search depends ...
 
Technology and the rise of the employee
17.10.2016
by Gerry McGovern - More and more employees are no longer willing to accept management strategy, particularly when it comes to technology. "Almost 80% of our workforce are using Slack," the IT manager told me ruefully. "It wasn't part of our plan." I've heard the same story on a number of occasions recently. Slack gets implemented by the employees, as they increasingly give up on the systems that management has decided they should use. It's not simply Bring Your Own Device (BYOD) anymore, but also Bring Your Own Technology (BYOT). Much of traditional ...
 
Employers missing a trick when it comes to the benefits of flexible working
17.10.2016
It has been over two years since the right to request flexible working was extended to all employees with six months' service. However, new research from My Family Care, the UK's leading provider of family-friendly employer solutions, and global recruitment experts, Hydrogen, has revealed a significant disconnect between the high numbers of people who want to work flexibly and the low numbers of employers who actively embrace it. The survey of 1587 UK employees and 310 UK employers found that while over half (54%) of the UK's working population want ...
 
Ist Social Business wirklich tot oder noch gar nicht am Leben?
14.10.2016
Zum Jahresanfang 2016 konnte man lesen, dass Social Business tot sei, weil es bereits im Alltag der Unternehmen angekommen sei. Stimmt diese These oder sind viele Unternehmen vielleicht noch meilenweit von dieser Normalität weg? Auch von einem der Top3-Anbieter für Social-Business-Software IBM konnte man diese Aussage hören. So titelte die Computerwoche in der Rubrik "IBM Experts" mit "Ist Social Business am Ende?". Basis für die These war, dass es sich um einen schwer verständlichen Kunstbegriff handelt, die inzwischen "normale" Verhaltensweisen wie ...
 
Corporate memory and the connected digital workplace
14.10.2016
by Gloria Lombardi - The value of corporate memory has never been in doubt, but how can it be nurtured and retained during a time of exponential technological change? Especially when employees change roles frequently, and contractors come and go. Elisa Steele, CEO of Jive, spoke about these challenges at a breakfast event in London, to shed light on how to ensure that memory does not walk out of the door when employees leave. What were we doing in the year 2001? Major technological changes started to rise. The inventions and innovations at the time, ...
 
Tackle collaboration purposefully
14.10.2016
There is a startling disconnect between the enthusiasm for collaboration and social tools, and their real-world impact. Almost every organisation has a story about new tools being launched, only to peter out without delivering hoped-for benefits. The fault is not with the ambitions, nor with the tools themselves. The real problem is that in many cases, social and collaboration tools are launched without a clear purpose. With a clear purpose, it becomes possible to think more clearly about the role of collaboration and social tools, how to introduce them ...
 
How to Address the 6 Biggest Engagement Problems in Your Association
14.10.2016
When I was in high school I was invited to one of those coveted boy-girl parties. It was a friend's birthday and she was making a big deal of everything, renting out an entire church hall for the event. I was so excited. But when I got there, everyone was clustered in small groups, barely talking. No one danced. No one laughed. No one engaged with one another. I went home after only an hour. That party was a letdown, an important lesson that applies to member-based organizations. If your members aren't interacting with your organization, then there's ...
 
Could IBM Watson Be an Online Community Manager?
14.10.2016
Your typical community manager: two eyes, two ears, two hands. Between 5 and 6 feet high, 150 to 225 pounds. IBM Watson: 10 racks of IBM Power 750 servers, 2,880 processor cores, 15 terabytes of RAM, 4 terabytes of disk space and 200 million pages of stored content. IBM Watson: Jeopardy Champion That's a whole lot of computing power. And atop that computing comes some software smarts: in 2011, in fact, IBM Watson handily defeated two of the world's foremost Jeopardy champions at their own game. One of the contestants, Jeopardy champion Ken Jennings, ...
 
A More Efficient and Effective Way to Curate Content
14.10.2016
Content curation has become an essential process for any marketer, thought leader, or social media influencer. However, now that there is such an overwhelming amount of content being created, shared, and repurposed, it is important to invest in an intentional curation process that will serve both you and your network, instead of simply contributing to the noise. Even with an intentional strategy though, current methods for curating content can be inefficient and time-consuming. By better understanding the true purpose of curation and utilizing streamlined ...
 
Why Leadership Development Isn't Developing Leaders
14.10.2016
Too many business leaders today are out of touch with the employees they lead. Edelman estimates that one in three employees doesn't trust their employer -- despite the fact that billions are spent every year on leadership development. Part of the problem: Our primary method of developing leaders is antithetical to the type of leadership we need. The vast majority of leadership programs are set curricula delivered through classroom-taught, rationally based, individual-focused methods. Participants are taken out of their day-to-day workplaces to be inspired ...
 
Mathematik und Digitalisierung: "Überleben kostet auch Geld!"
14.10.2016
Wer Gunter Dueck, den langjährigen IBM-Manager, Mathematiker, Autor und Stargast auf vielen Konferenzen und Kongressen, das erste Mal live erlebt, fragt sich vielleicht: Ist das Satire oder doch einfach bittere Realität? Im Interview anlässlich seiner Keynote auf der Messe Zukunft Personal, das wir in einer dreiteiligen Serie auf diesem Blog präsentieren, lernen wir ihn ebenso von zwei Seiten kennen: Während er im einen Moment über seine eigenen Ausführungen kichern muss, wird es im nächsten Atemzug wieder tiefgründig philosophisch. Wir sprachen mit ...
 
"Das Grauen hat in jedem Managementsystem andere Erscheinungsformen"
14.10.2016
"Manager haben ihre Denkmuster und lesen aus den Vergangenheitsdaten ihre Prognosen für die Zukunft. Wenn die Digitalisierung aber alles ändert, wenn die Zukunft nicht mehr mit Statistik vorausgesagt werden kann, sondern nur noch mit Gestaltungswillen selbst erzeugt werden muss?!" Mit diesen Worten legt Gunter Dueck im ersten Teil unsere Interviewserie die Finger in eine offene Wunde der Unternehmen. Der langjährige IBM-Manager, Mathematiker, Autor und Stargast auf vielen Konferenzen und Kongressen (wie im Oktober auf der Zukunft Personal) erklärt dort ...
 
Bei der Digitalen Transformation muss es heißen: Intern vor extern
13.10.2016
von Lutz Hirsch - Immer mehr Unternehmen zeigen heute mit aufwändigen Webseiten, eindrucksvollen Videos oder auch großangelegten Kampagnen wie weit sie auf dem Weg zur Digitalisierung schon vorangeschritten sind. Signalworte wie Agilität und Vernetzung dürfen in keiner Management-Präsentation und Stellenanzeige mehr fehlen. Da ist es umso erstaunlicher, was viele Mitarbeiter immer noch tagtäglich in der operativen Arbeit er- und durchleben müssen: Da beschränkt sich der "Wissensaustausch" oft noch auf das Hin- und Herschieben von PowerPoint-Folien auf ...
 
Future of collaboration software all about integration -- not consolidation
13.10.2016
Partnerships and easily integrated services will power the next era of business collaboration, according to Box's chief executive. Little room exists for application consolidation. Enterprise software makers have tried to blend social tools and consumer technology for at least a decade. It's been a slow process, but by 2020 the biggest names in business software will likely be well-known consumer brands, instead of the stalwarts that dominated the market for decades, according to Aaron Levie, CEO of cloud storage service Box. Outsiders are ...
 
Vital Trends in Digital Experience and Transformation in 2016
13.10.2016
by Dion Hinchcliffe - This year I was invited again to come to Dreamforce in San Francisco and present on the latest developments in digital experience and digital transformation for the Emerging Tech Trends track. Surprisingly well-attended given the satellite location of the track at the Hilton Union Square, having to prepare this session is always a good opportunity for me to go over my research in the last year and map out what's likely going to happen next. For myself at least, it's clear that human change has become closely linked to and as important ...
 
The Death of Enterprise File Sync & Sharing: What's Next?
13.10.2016
By 2018, 70 percent of today's enterprise file sync and sharing destination vendors will cease to exist. That was the startling prediction Gartner analysts Monica Basso, Karen A. Hobert and Jeffrey Mann made in the Enterprise File Sync and Sharing (EFSS) Magic Quadrant (MQ) they wrote last summer. Many EFSS companies with either be acquired or go out of business, they predicted. Surviving firms will offer one of two kinds of solutions: either empowering the digital workplace or modernizing corporate infrastructures. EFSS is Dead Digital Transformation ...
 
How to Prioritize Your Community Management Work
13.10.2016
When you get to work in the morning, do you know exactly what to do first? Do you have a clearly defined role that makes prioritizing your work throughout the day simple? And, if you have both of those things in place, do you have a clear understanding of how you can delegate or automate the work at hand so you can continue to grow in your career and your ability to serve your community? If you answered no to these questions, you're not alone. In fact, if you answered yes to any of these, you're living the far-off dream of the majority of community professionals ...
 
How to Email
13.10.2016
An etiquette update: Brevity is the highest virtue. I recently cut the amount of time I spent on email by almost half, and I think a lot of people could do the same. I'm sure my approach has made some people hate me, because I come off curt. But if everyone thought about email in the same way, what I'm suggesting wouldn't be rude. Here are the basic guidelines that are working for me and, so, I propose for all of the world to adopt immediately: No signoff No greeting Brevity signals respect. Three sentences or fewer Don't let the inbox become a to-do ...
 
Supporting the business of learning
13.10.2016
by Harold Jarche - The 2nd edition of the 70:20:10 Report has been published by GoodPractice. I have described 70:20:10 as a useful model and have suggested nine ways to implement the model. These form the core of the social learning community of practice. The 70:20:10 model is based on observations that in the workplace, people learn 70% of what they need to do their job from experience. About 20% is learned from exposure to new tasks or environments. Only 10% is learned from formal education and training. While these numbers are not firm, they provide ...
 
In KM, more is worse
13.10.2016
by Nick Milton - In Knowledge Management, less is more. It's better to focus on providing fewer examples of top quality knowledge than a lot of mediocre content. In their excellent book "Working knowledge", Davenport and Prusak point out that "Volume may be the friend of data management, but it is the enemy of knowledge management; simply because humans have to sift through the volume to find the desired knowledge". [...] All of these are counterproductive. Instead you should do the following Promote knowledge seeking and re-use, not knowledge sharing ...
 
Let's talk about #PresentOfWork
13.10.2016
by Cecil Dijoux - "Books about the future of work make the same mistake : they fail to look back at the history of work or more precisely the history of books about the future of work and how wrong they were." (Scott Berkun - The Year Without Pants). Interested in management and the impact of the advent of digital in the our life, I am largely exposed to many thought leaders and fellow professionals discussing about one perceived intersection between both : the future of work. Great hopes are discussed (let's do X, it will be so much nicer afterwards), ...
 
What Makes Work Meaningful -- Or Meaningless
13.10.2016
New research offers insights into what gives work meaning -- as well as into common management mistakes that can leave employees feeling that their work is meaningless. Meaningful work is something we all want. The psychiatrist Viktor Frankl famously described how the innate human quest for meaning is so strong that, even in the direst circumstances, people seek out their purpose in life.1 More recently, researchers have shown meaningfulness to be more important to employees than any other aspect of work, including pay and rewards, opportunities for ...
 
The Illusion of Control
13.10.2016
by Luis Suarez - The illusion of control is coming back, and it's coming back with a vengeance, apparently, according to this article from Henry Mintzberg, who has been noticing, how, lately, most organisations seem to have put more tight-in controls within, and outside, the firewall in order to control what seems to be uncontrollable anymore (if it ever was!), that is, the workforce. Whether that may well be rather accurate, or not, you can tell me in the comments below what you think about it, if you wish, I have got this little theory going on in ...
 
The value of internal social networks will greatly outweigh external social networks into 2017
12.10.2016
Back in 2013, I left the world of social media monitoring because I was becomingsocial-work tired of telling my clients how many likes they had on their posts on Facebook, or how many new followers or retweets they had on Twitter. None of this was really connected to a business strategy and to me and these are really just vanity metrics. The reason I joined IBM was because I wanted to harness the power of social technologies and strategies inside the enterprise. There are a number of corporate social networks available today - you may already be using ...
 
Social Networks
12.10.2016
by Stan Garfield - Social networks: collections of people who are acquainted or connected as friends, business contacts, or colleagues and communicate, collaborate, or help one another as needed People establish relationships with other people for friendship, social activities, business development, and career advancement. Another important reason is to share knowledge and learn from each other in order to work more effectively. In this context, networks allow people to ask questions, offer advice and expertise, get a different perspective, act as a ...
 
Leveraging the 1% rule
12.10.2016
by John Stepper - While more organizations are investing in digital tools so people can collaborate, most of them find themselves confronting the same obstacle: participation inequality. If you're a member of an online community, you're already seen this. The term was introduced in 2006 by the Nielsen Norman group, known for their work on intranet design and usability, in an article titled, "The 90-9-1 Rule for Participation Inequality in Social Media and Online Communities." It's often generalized to "the 1% rule." "In most online communities, 90% of ...
 
Using Your Enterprise Social Network For Onboarding
12.10.2016
by Jennifer Honig - On the September 29, 2016 #ESNchat we discussed "Using Your Enterprise Social Network (ESN) for Onboarding." "Also known as organizational socialization, onboarding refers to the mechanism through which new employees acquire the necessary knowledge, skills, and behaviors to become effective organizational members and insiders." Wikipedia I love Wikipedia for this definition alone: Onboarding = Organizational Socialization. What better technology than an Enterprise Social Network (ESN) to support stewardship into an organization? ESNs ...
 
Trust fosters networking and knowledge sharing
12.10.2016
A group of researchers from the Niels Bohr Institute have examined how a communication network can arise within a new experiment called 'Expert Game'. They discovered that the driving mechanism for the emergence of communication network was trust building between people. The results are published in the scientific journal Proceedings of the National Academy of Sciences. Today, more and more are working in knowledge-based jobs and solve very complex tasks. If you are challenged on the job to solve a task that is beyond your area of expertise, ...
 
How to Determine Which Part of What You Know Really Matters
12.10.2016
n the corporate world, businesses are regularly graded on the value of their assets: They report to their shareholders about the physical assets they own, their cash in hand, and revenues and profits, both past and expected. But when it comes to measuring their knowledge assets -- the value of those can be harder to gauge. However, the entrepreneurial management of knowledge assets can be critical to the success of any business. In this interview with Knowledge@Wharton, Wharton management professor Ian MacMillan, who is also director of the Sol C. Snider ...
 
Community Management Tactics: Finding Your Community's Super-Users
12.10.2016
One of the main goals of an inbound marketer is targeting your customers with useful, valuable content and campaigns that will motivate them to use and enjoy your product or service. Whether it's a blog post or direct advertising, marketers need to communicate with potential customers in a way that will inspire trust and loyalty. Achieving this form of communication with marketing is full of obstacles: marketers need to create buyer personas, which often require expensive and time consuming research, and they need to spend time and money creating marketing ...
 
How to Approach a Post-Acquisition Enterprise Search Strategy
12.10.2016
As a rule, corporate search strategies assume a steady-state situation: the business will grow, it will employ more people and it will introduce new products and services. Rarely do they include a contingency plan, a plan for when the norm is no longer the norm. I have yet to see a search strategy make explicit reference to how it would handle an acquisition of another business, especially where that acquisition entails moving into a new business sector, market or location. A 100-day rule of thumb applies to any acquisition, which means achieving a significant ...
 
Learning by Teaching
12.10.2016
by Nick Milton - The best way for someone to really learn something, is for them to teach others. "While we teach, we learn," said the Roman philosopher Seneca. Students enlisted to teach others, research has found, work harder to understand the material, recall it more accurately and apply it more effectively. Student teachers score higher on tests than students who are learning only for themselves.Scientists call it "the protégé effect". "When compared to learners expecting a test, learners expecting to teach recalled more material correctly, they ...
 
Innovation: The Elephant in the Room
12.10.2016
Chances are, innovation is a strategic objective of your organization, if not exactly spelled out in those terms. It might be an overarching statement to encourage people to work smarter, or plans for a culture change program, an idea capture exercise, or even training in skills such as design thinking. Attempts like these to layer innovation on top of corporate culture rarely translate into tangible changes in behavior or business outcomes. It just doesn't stick. Success stories are a rarity. Why Does Innovation Intimidate Us? Look to Improve, ...
 
Digital Transformation Drives Business For Social Media Managers
12.10.2016
Communication is often touted as a vital skill for today's leaders. The trouble is it is a lot more complicated than it used to be. In the "old days," even those more enlightened organizations that introduced feedback, suggestions schemes and similar initiatives, knew that the control over information lay on the top floor. With their carefully-managed corporate affairs departments they could "cascade down" what the management wanted the rest of the employees to know. But the proliferation of new technology has changed all that. Thanks to social media, ...
 
The Sharing Economy Is Not Sharing
12.10.2016
by Dan Pontefract - You are undoubtedly familiar with so-called "sharing economy" titans such as Uber and AirBnB. The latter is an online marketplace for people to list and/or book accommodations. It might be a room, a home or a castle. AirBnB is a prime example of disruption in the hotel industry. They market other people's dwellings and then take a percentage of the revenue from the transaction. It claims to have 50,000 renters every night. That's 50,000 people not renting a hotel room. On the transportation side of things, Uber connects consumers ...
 
Defining the Operating Model for the Digital Enterprise
11.10.2016
by Lee Bryant - Earlier this week at the IOM Summit in Cologne, I gave a talk entitled 'Defining the Operating Model for the Digital Enterprise' that outlined what I think are the two key foundations of a digitally transformed enterprise: An operating system that coordinates work more effectively than bureaucratic management An operating model that engages the organisation in ongoing business improvement At the summit, most participants worked with social collaboration tools or platforms in their firms, but also a majority reported that they were involved ...
 
7 common objections to workplace knowledge sharing
11.10.2016
When I first got heavily into workplace knowledge sharing 7 years ago, I thought it was just my organization that had some challenges. Then, when I stepped out into the industry to share my experience on the topic, I started to realize it was everyone. Fast forward to today, and I'm still hearing the same objections over and over when people ask for help with their knowledge sharing strategies. The overall conversation has definitely evolved during this period, as I'm seeing more practical attempts to get things started, especially within L&D. However, ...
 
Introducing Workplace by Facebook
11.10.2016
by Alan Lepofsky - Workplace, formerly named Facebook at Work has been in private beta for over a year and is being used in over 1000 companies, dozens of which have more than 10,000 people using it. Current customers include Coldwell Banker, Club Med, Heineken, Royal Bank and Scotland, Canadian Tire and Telenor. Workplace is now available for any organization to signup. Workplace resembles the consumer version of Facebook, with a central newsfeed of posts, groups for specific topics, and a messenger client named Work Chat that provides group chat and ...
 
How To Get Expert-Level Discussions In A Large Audience
11.10.2016
How do you have high-level, expert-quality, discussions with a large, open, audience? You can't. You have to choose. Do you want expert-quality discussions or the large audience? People don't like to feel dumb (or like frauds). Most people participate in discussions where they can add their experience. If they don't have that experience, they usually won't participate. They might ask a question or two, but they won't participate for the long-term. If you want to be the biggest, you might have to be the dumbest. Which is a crude way to say you might want ...
 
Compliance and Working Out Loud - could they ever be friends?
11.10.2016
Compliance - a risk averse process to assure others that you respect heavily sanctioned laws? Working Out Loud (WOL) - a fanciful way to keep yourself from profitable work by constantly disclosing what you even plan to do? While most of you will recognise either one of these definition as grossly distorted, most of you may still believe compliance and WOL to be unrelated opposites. I beg to disagree. Elsewhere I have made a case, why compliance is incompatibly with the urge (and our receptiveness) to explain everything in 5 easy steps, 10 most important ...
 
This is what an A.I.-powered future looks like
11.10.2016
Today, we are just beginning to scratch the surface of what is possible with artificial intelligence (A.I.) and how individuals will interact with its various forms. Every single aspect of our society -- from cars to houses to products to services -- will be reimagined and redesigned to incorporate A.I. A child born in the year 2030 will not comprehend why his or her parents once had to manually turn on the lights in the living room. In the future, the smart home will seamlessly know the needs, wants, and habits of the individuals who live in the home ...
 
Oh Bot, oh Bot, oh Bot - Bots sind mehr als neue Kanäle
10.10.2016
von Sebastian Thielke - Es gab ja nun schon einige Beiträge zu Bots. Wir wissen, dass sie das Internet ablösen werden, sie sind intelligente Assistenten und machen uns die Arbeit leichter. Das Gute an den Bots sind ihr umfangreiches Einsatzszenarien. Sicherlich werden jetzt einige aufmerken und anmerken: Mit Bots können doch aber nur die Techies und die DevOps umgehen. Außerdem muss man sich ja dann mit bestimmen Plattformen und Technologie auseinandersetzen und vor allem diese einsetzen. Und eigentlich haben diese Stimmen Recht. Eigentlich. Mit Verlaub ...
 
Wer Suppe essen will braucht etwas anderes als eine Gabel
10.10.2016
Ich hoffe, der Titel dieses Beitrag hat die nötige Verwirrung gestiftet, um die Aufmerksamkeit auf diesen sehr guten Vortrag zum Thema Digitale Transformation zu lenken.forkspoon Harald Schirmer, der bei der Continental AG Human Relations (HR) die Themen Digital Transformation und Change verantwortet, hat seinen Vortrag auf dem Workshop "DigitalHR - HR Lab zur digitalen Transformation im Personalmanagement" erfreulicherweise auf Video aufgezeichnet. Hier gibt es nicht das übliche Social-Geschwurbel, sondern eine sehr eingängige, mit seiner großen Praxiserfahrung ...
 
New Work Places I - Warum neues Arbeiten neue Räume braucht
10.10.2016
Zeit für Neues! Bisher habe ich über die Einführung eines Social Intranets berichtet, geeignete Methoden vorgestellt und Praxiserfahrungen verschiedener Intranet-Projektteams geteilt. Wenn ich jetzt das Thema erweitere, dann weil es mir unter den Fingernägeln brennt und wir einen Schritt weiter sind. Die in den letzten Jahren eingeführten Social-Intranet-Technologien haben ortsunabhängiges, mobiles Arbeiten möglich gemacht und neue Arbeitsweisen mit sich gebracht. Das wiederum bedingt und hat Auswirkungen auf die Gestaltung der Büros und Arbeitsplätzen. ...
 
Using IBM Connections to Take and Synchronize Notes across Devices
10.10.2016
by Brad Grissom - What works well, and what can be improved... I'm a digital note taker, having given up pen and paper many years ago. Since then, I have tried out the most popular note taking apps and services on the market. Microsoft OneNote with all of its features, tabs, menus, and colors was just too busy for my taste. Simple Note -- quite possibly the opposite of OneNote -- may have been a bit too sparse in it's infancy. Evernote provided a great balance between the two, but later lost some of its simplistic allure for the sake of keeping up with ...
 
Can Workplace by Facebook Invigorate Enterprise Collaboration?
10.10.2016
It's OK to be on Facebook at work now. Facebook officially launched today its long-awaited enterprise collaboration tool -- with a (slightly) new name. It's no longer Facebook at Work but Workplace, by Facebook. Facebook signed 1,000 organizations in its 18-month beta mode. After today's full release, it sees itself as a strong contender in a space dominated by collaboration tools such as Slack, Atlassian HipChat, IBM Connections, Microsoft Yammer and Salesforce Chatter. Digital Workplace Needs How Pricing Stacks Up The Facebook Difference ...
 
Why We Implemented Workplace by Facebook
10.10.2016
We started using Workplace by Facebook in early July 2016. It has been four months, so it seems like a good time to reflect on early results of our implementation and briefly discuss why we chose to implement Workplace by Facebook. And when you consider that ServiceRocket helps organizations adopt software tools like the Atlassian Suite, Puppet, Docker, NGINX and SauceLabs (to name a few) with training, implementation, and support services, it is also interesting to test our methodology on ourselves. Let's start with the question, "Why did we implement ...
 
The problem is to know what questions to ask
10.10.2016
by Harold Jarche - "As we move to driverless cars and machine learning and an economy in which any action that is repeated can be automated, let's spare a thought for the kids who only get Cs in school. What will become of them? What do you mean you have no idea? That's your job! Let's bring some small measure of consensus back to political culture." - John Ibbitson, Globe & Mail 2016-10-07 As we move into a network society, every existing form of human organization will come under pressure to adapt to the new realities that are beginning to emerge. ...
 
Building a world class knowledge centre
10.10.2016
by Nick Milton - Many big international organisations are creating knowledge centres. Here is how to copy them. I blogged about knowledge centres a couple of weeks ago, in the context of the McKinsey KM model. Many of the big consultancies, and increasingly many multinationals, are creating knowledge centres as a way of offshoring elements of knowledge management such as; Maintenance of repositories of captured knowledge Research and analysis Knowledge searching and retrieval Innovation Now here we have a blog post from Nitin Seth, who was the Director ...
 
As Work Changes, Leadership Development Has to Keep Up
10.10.2016
As work itself is changing, some of the basic tenets of leadership development are being challenged. The very idea of leading people in jobs is changing with the democratization of work and the continued advance of digital technology. These twin forces are moving work beyond the traditional structure of activities that are organized into stable jobs within a siloed organization. Work is being disaggregated into tasks that can be dispersed inside and outside of the organization -- the "uberization" of work. And as AI and robotics increasingly supplement ...
 
Why We Fail to Change: Understanding Practices, Principles, and Values Is a Solution
10.10.2016
In talking about change initiatives or improvement programs, there's research that gets mentioned almost all the time: John Kotter's "Leading change" article. His Kotter International website notes that "more than 70% of all major change efforts in organizations fail." This year, 2015, is the 20th anniversary of "Leading change". Interestingly, when Kotter published his results, it was not news. Earlier research had repeatedly shown similar results. We've had to do better over the last 20 years. Over last decade, we've witnessed agile becoming mainstream ...
 
Drei Paradoxa des Digital Mindset - Wenn wir uns im Kreis drehen
07.10.2016
von Sebastian Thielke - Ich liebe den Austausch, das Brodeln von kreativen Köpfen angeregt durch Erfahrungen, Experimente, Fehler und Erfolge. Die eine oder andere Konferenz bzw. Zusammentreffen bot dieses Jahr gute Möglichkeiten, den Austausch und die daraus folgende Inspiration fließen zu lassen. Besonders im Nachgang zu den Eindrücken und Erfahrungen, mache ich mir gerne Gedanken. Es liegt wohl in meiner Denkweise, dass ich dabei immer wieder die einzelnen Punkte von Methoden, Anwendungen und Erfahrungen miteinander verbinde. Eigentlich mache ich ...
 
Interne Kommunikation: Social Networking ist keine Generationenfrage
07.10.2016
von Andreas Schulze-Kopp - Der Begriff des Social Networking wird sowohl in der internen als auch in der externen Kommunikation oftmals mit der Generationenfrage verbunden. Aber lässt die Art und Weise, wie ein Mensch kommuniziert, einen unmittelbaren Rückschluss auf sein Alter zu? Nein, denn unabhängig von der Generation sind Menschen ganz unterschiedlich. Der THINK Blog DACH der IBM greift im Beitrag "Moderne Arbeitswelten - Social Business: Die Arbeitsweise der Generation Y" die Erwartungen der Generation Y an einen modernen Arbeitsplatz auf. Autorin ...
 
Interkulturelle Kommunikation mit dem Intranet
07.10.2016
von Oliver Chaudhuri - Kuka, Krauss-Maffei, Aixtron: Laut der Wirtschaftsprüfungsgesellschaft EY haben Chinesen alleine im ersten Halbjahr 2016 rund elf Milliarden Dollar für Übernahmen oder Beteiligungen in deutsche Unternehmen investiert. Gleichzeitig absolvieren immer mehr Flüchtlinge ein Praktikum oder eine Ausbildung in Betrieben. Und im Zuge der weiter fortschreitenden Internationalisierung entsenden deutsche Firmen weiterhin zahlreiche Mitarbeiter, Manager und Expatriate in ihre ausländischen Joint Ventures, Landes- oder Tochtergesellschaften. ...
 
The Future Of Work Has No Boundaries
07.10.2016
Among the many facets of this new way of working: a not-always smooth shift from officemates to virtually connected nomads who communicate and work via all sorts of virtual channels: social, mobile and video. A statistic that's been reverberating since I first read it: by 2015, which is now, 1.3 billion of us worldwide will be working remotely. That's about 40% of the global workforce. Another: HR technology alone is a market worth more than $15 billion. That's a whole heap of screen time for your personal brand. In this virtual, hyper-connected and ...
 
What Crash Diets And Digital Transformation Have In Common
07.10.2016
Too often, both crash diets and Digital Transformation go for appearances at the expense of lasting results. Today's Digital Transformation case studies are mostly technology deployments, with some digital labs or hackathon sparkle dust thrown on top. Even efforts to redesign the customer experience fixate on the external face of the organisation. While important, this perspective does not capture the full scope and potential of Digital Transformation - which has significant implications for all aspects of how a company creates value, including the make-up ...
 
Knowledge principles for government
07.10.2016
by Nick Milton - Here is a really interesting document on Knowledge Principles for the UK Government. One of the first hurdles to get across when dealing with KM is to help people understand that knowledge and information are different, and need to be treated differently. This step is needed to head off the common, and futile, tendency to try to deliver Knowledge Management through Information Management tools. In my experience, the UK Public sector has not really grasped this distinction in past years. many of their strategies and approaches have involved ...
 
What Motivates Your Champion Connectors Network?
07.10.2016
Serving leaders struggle to expand their influence with people they don't know. I find building a network of champion connectors can help accelerate your network and opportunities for growth. But what if you don't have the right people in your network today? Today I share what motivates most champion connectors to do what they do. I still use many of these strategies when I'm asked to work in new fields and markets. This material has helped me develop strong relationships with many key leaders around the world and in my local library. To be a champion ...
 
The Hive is the New Network
07.10.2016
Facebook, Twitter and Instagram all started life as revolutionary networks that brought existing real-world relationships online. Today, they are aging utilities, powering an outdated version of the social internet. As social networks like Twitter, Facebook, and Instagram grow larger, they skew disproportionately toward supernodes--celebrity, meme and business accounts. An estimated 8% of of all accounts are fake spam bots. The average Instagram user posts 2.69 times a day, while the average user with over a million followers posts 8.58 times. 80 million ...
 
Is your Enterprise Social Network part of your corporate digital workplace?
06.10.2016
Making your Enterprise Social Network (ESN) part of your digital workplace strategy is vital to successful user adoption and for maximizing business results. Your ESN can now even be developed into your digital work hub, but concealed several business applications that are used daily within your organization by different types of users. Your ESN can now be tailored to operate as the heart and backbone of your company's knowledge, gathering information on skills, developing profiles and making the most of your data - up to and including everything ...
 
Enterprise Social Network or Intranet?
06.10.2016
As most organizations are forced to do more with less and compete on the basis of how innovative they are within their respective industries, then making a decision on which digital workplace platform to implement can either improve or impede the speed at which teams can communicate and collaborate with each other. In general, most organizations have implemented some form of Intranet. More recently, with consumer driven social media concepts making their way into the enterprise, and with the mainstream adoption of cloud based solutions, the alternative ...
 
Numbers: One Week into the Launch of our Redesigned Intranet and ESN
06.10.2016
by Brad Grissom - What they are saying and what they aren't saying... Numbers by themselves rarely tell a complete story. And sometimes the things we can measure aren't necessarily the things we should measure. "We tend to overvalue the things we can measure and undervalue the things we cannot." -- John Hayes, CMO American Express Laurence Lock Lee wrote about the pitfalls of using so-called vanity metrics (likes, comments, shares, etc.) to gauge success in a CMS Wire article back in June this year, which covers the topic very well and convincingly. ...
 
Slack's Success and the Future of Enterprise Social Networks
06.10.2016
I have seen it and I am a believer: Organizations can radically improve employee collaboration and culture by implementing a suitable enterprise social network (ESN), such as Microsoft Yammer, IBM Connections, SAP, Jive Software, or Slack. I am not the only optimist, but we -- Community Managers, "enlightened" CIOs, Knowledge Managers and Communication Managers -- are still outnumbered by the skeptics. And the skeptics have evidence to support their stance: Less than half of the enterprise collaboration tools installed have many employees using them ...
 
Employee Communications: It's 2016 - Do You Know Where Your Workers Are?
06.10.2016
What do communications and human resources professionals mean when they talk about "employee engagement"? And what role can IT professionals have in this conversation? All three share a common goal. Engaged employees understand and identify with the mission of their organizations. They are proud of their work, and motivated to excel. They believe that they're making a difference and that their work matters. As a result, when Comms, HR and IT work together, this can translate into greater productivity, customer satisfaction and profitability. Study after ...
 
Working Out Loud over email or coffee
06.10.2016
by John Stepper - "You can't do that!" he said. I was explaining to a small audience that Working Out Loud doesn't require you to use social media. It helps, of course, but I told them you could use traditional channels, including email and talking over coffee, to share your work in a way that helps others. The person next to me objected, somewhat emphatically. Here's why he's missing the point, and why it matters. The real reason you Work Out Loud... There are many benefits to using social platforms, whether it's your social intranet at work or Twitter, ...
 
Establishing the Business Value of Online Communities
06.10.2016
We can all agree that every organization's CEO and leadership team is accountable for determining what adds value to the business. The very best ones are focused on creating and delivering value for all stakeholders inside and outside of the organization. It is natural that the first question they ask when we talk about community is: Can community affect the bottom line? And if so, how? Delivering a top notch product or service is important, but what ensures relevance for customers in today's market is to ensure you know what they need and care ...
 
Can you engage introverts in social learning?
06.10.2016
Introverts love to stay indoors and have difficulties expressing themselves, while extraverts are outgoing and enjoy telling all their stories. That is the image we often have about intro/extraverts. How does this relate to social learning? Can introverts engage in social learning? It could be that introverted professionals prefer to go through individual e-learning models and more extroverted professionals in social learning activities. Maybe extroverted learners are especially active in a community of practice and the introverts read along and 'lurk'. ...
 
Like It or Not, You Are Always Leading by Example
06.10.2016
Even the most sophisticated psychometrics and people analytics have yet to make leadership development more science than art. Competence, character, creativity, and charisma remain difficult qualities to quantify, let alone cultivate. Growing effective leaders is challenging work. But maybe we're measuring the wrong things. When entrepreneurs, innovators, and executives describe the kind of leaders they want to be and/or hire, an unhappy truth invariably emerges: The attributes they so admire often aren't the behaviors they display. Their truisms lack ...
 
Facebook at Work - die Kollaborationslösung für Unternehmen im Überblick
05.10.2016
Laut diversen Berichten ist am 10. Oktober der Launch-Termin von Facebook at Work - der Kollaborationslösung von Facebook. Dabei ist es zuletzt ruhig geworden um das Produkt, welches es schon fast zwei Jahre in einer geschlossenen Beta-Phase gibt. Wer noch nie etwas davon gehört hat: Facebook at Work ist die Lösung von Facebook für Unternehmen. Am einfachsten könnt ihr es euch vorstellen, wie ein Firmeneigenes Facebook, über welches ihr mit euren Kollegen kommuniziert und Informationen zu Projekten austauscht. Ein Social Intranet. Dabei ist Facebook ...
 
The third bucket
05.10.2016
by Harold Jarche - In a discussion I had with a senior Human Resources executive at a large corporation, he noted that when it comes to managing people and their talents, there are three buckets. Two of these are easy to fill, while the third is the real challenge: Tools Skills Meta-Competencies: Learning how to Learn Working in Digital Networks The trend is that more and more, in networked workplaces, work is learning and learning is the work. We cannot divorce learning from the work being done. Tools and skills can be developed relatively quickly. ...
 
Saving Corporate Communications by Letting Go
05.10.2016
by Brad Grissom - And giving your employees a platform to have a voice... Celine Schillinger published a deep analysis yesterday here on Medium and at her We Need Social website, focusing on how fast-paced change has disrupted the traditional corporate communications world. If you haven't read it yet, you should. It's not a short read and there is a lot to unpack, but it is worth your time if you are in the communications field. At the core of Schillinger's message is the idea that communicators can not keep to the methods and channels that worked in ...
 
The evolution of Digital Workplace: How Should an Enterprise handle?
05.10.2016
Today, workplace has evolved from a traditional analogue electronic technology to Digital electronics, marking the beginning of information age. Digital workplace offers ability to access information from anywhere, anytime using any digital computing technology. Almost all companies are implementing digital tools to enhance efficiency and productivity of their business. Implementing digital technology in the workplace offers benefits like rapid innovations, effective storage and easy retrieval of information, enhanced consumer oriented styles, efficient ...
 
The ConocoPhillips Digital Workplace
05.10.2016
The digital workplace is far more than the intranet; the intranet is a big component, and in many leading organizations, the hub or gateway to the greater digital workplace. In need of a clear definition, instead of the usual marketing babble of the marketplace I defined the digital workplace in a recent column (see Digital Workplace or Intranet?), as "the sum total of your digital tools used to get work done." It's that simple. At ConocoPhillips, a 2015 winner of the best intranet contest by the Nielsen Norman Group, the intranet or portal home page ...
 
7 Reasons Your Digital Transformation Project May Fail
05.10.2016
Many digital transformation projects whither before they start. That's the reality Dietmar Schantin, founder of the Institute for Media Strategies (IFMS), an independent, international advisory and research organization for the news media industry, explained today at eZ Systems annual conference here. The two-day event, eZ Conference 2016: Beyond the Web, is the largest gathering of the open source content management system's worldwide community. Schantin outlined seven reasons why digital transformation projects fail, based on experience with ...
 
Leaving Potential On The Table
05.10.2016
Communication (between members) is the most important part of a community, but it's not the only part. Don't stop at a simple forum. Push your technology further. There are many directions you can go in. Add a blog or main news page. Write about what members are doing. Feature contributions from members. Do roundups of the sector. Highlight what's going on. This is your local newspaper. Reviews and ratings. Add ratings and reviews of the top product vendors. Let members add their reviews. Host awards for the highest rated. Document / wiki. Document the ...
 
4 reasons to try KM
05.10.2016
by Nick Milton - What "sells" KM in an organisation? Primarily, one of four things. There are 4 main things that drive people to adopt KM, and they are as follows, from the weakest to the strongest. The first is logic. People understand that KM makes economic sense to the organisation, and can deliver personal value to the individual. This is a weak incentive, but needs to be in place before moving up the scale to the other three. The second is emotion. KM sounds like it's a good thing to do, it sounds easy, it sounds attractive. You woulld rather ...
 
The C-Suite's Best Defense Against Digital Disruptors
05.10.2016
The buzz that surrounded Unilever's $1 billion buy of the Dollar Shave Club was telling. In many ways the purchase symbolizes the inability of large companies to respond quickly to new sales models and consumer behavior. Online businesses like the Dollar Shave Club, Uber, TripAdvisor, Airbnb and Netflix are disrupting industries and threatening any brand based on traditional business models. The acquisition and other similar partnerships this year offer a window into how some CEOs are accelerating digital transformation within their companies. Traditional ...
 
Driving leadership with an intranet
04.10.2016
Developments in cloud-based technologies have enabled business leaders to connect, collaborate, and demonstrate leadership to their employees in new and exciting ways. A powerful cloud-based intranet like Jostle's People Engagement® platform helps leaders have an organization-wide voice, bridging physical distance and connecting employees with a collaborative and people-centric approach. In our annual Jostle Awards we have a category dedicated to celebrating leaders who have taken initiative and recognized the value of an engaged workforce. Our Finalists ...
 
Networking with People You Can't Meet in Person
04.10.2016
These days, most professionals work with clients or colleagues across the globe -- which means you're at a serious disadvantage if you limit your networking efforts to local industry meet-ups or inviting people out to coffee. In order to develop solid professional relationships with contacts outside your immediate geographic area, it's increasingly essential to master the nuances of virtual networking. We all know having a well developed LinkedIn profile is important. Your profile is often the first thing people see when they search for you online. But ...
 
Purpose Will Power Future Online Communities
04.10.2016
Purpose "...people's identification of, and intention to pursue, particular highly valued, overarching life goals." (Steger & Dik, 2010). a.k.a. "Your reason for getting up in the morning." Bryan Dik PhD - Professor of Psychology at Colorado State & Cofounder of Jobzology The Fine Line Between Engagement & Manipulation Growthhacking, gamification, content snacks and personalization. Your feed is overflowing with tricks, hacks and best practices to "drive engagement". The best of these techniques tap into a member's intrinsic motivation to ...
 
How Much Collaboration Is Too Much?
04.10.2016
There's no denying it: two minds are better than one. That's the underlying principle of collaboration, and it's why businesses spend time and money trying to facilitate it. Without collaboration, opportunities get missed and the quality of delivery suffers. We just can't improve what we do. Yet occasionally we reach a point where there is too much collaboration. And this can be as counterproductive as having no collaboration. Balance Collaboration and Concentration Establish a Time to Focus Why We Need Different Styles of Working ...
 
3 Reasons to Encourage Small Ideas in Employee Suggestion Programs
04.10.2016
A lot of companies believe that they need big ideas to have a successful employee suggestion program. Fortunately, it's not true! Small ideas can be very powerful. How can that be? There are at least 3 reasons: Small Ideas Promote Innovation Culture Small Ideas Lead to Big Ideas Small Ideas Can Be Implemented Quickly Let us take a detailed look into each of these reasons. [...] ...
 
Is Customer Centricity Actual or Aspirational?
04.10.2016
In the last 10 years, we've metamorphosed into a smartphone-obsessed, social-media-loving, digital-dependent society. Software vendors and marketers alike have tried to keep up -- to digitally transform like their customers and, moreover, embrace more customer driven strategies. But they're not there yet -- according to analysts including Brian Solis. "When it comes to digital transformation, we're just not as far along as we think we are," Solis, principal analyst at San Francisco-based Altimeter, a Prophet company, told CMSWire. "There's ...
 
Finding Center: 10 Lessons I've Learned from the Left and the Right
04.10.2016
'm coming off a whirlwind of a semester starting and that means I now have some extra time for blogging. This one is a quick summary of a talk I gave to an Art and Entrepreneurship class which is cross-listed between Art Theory & Criticism and Entrepreneurship and taught by Jonathan Hils, a sculpture by trade, and Jeremy Short, a professor of management and entrepreneurship, who is a good friend and excellent researcher (who, by the way, recently linked entrepreneurial optimism with business success). Jeremy and I go back way back to my former life ...
 
Can We Save Corporate Communications?
03.10.2016
by Celine Schillinger - In a time of rapid social transformation, technology revolutions, shifts in value creation and customers' expectations, business and organizations undergo deep changes that require a whole new approach to work and leadership. Corporate Communications is among the traditional functions hit hard by disruption. Disintermediation, transparency requirement, technology that give anyone access to communication tools and a worldwide audience - while corporate execs often remain obsessed by control - have made the communicator's job complicated. ...
 
Why ESN tools like Yammer or Slack are great for an internal communication
03.10.2016
Last week I wrote about the do's and don'ts of team engagement and what is important to create dedicated, engaged and high performing teams. One of the main factors to achieve it is to make sure that the team is well informed what is happening within the organisation. So, how to make sure everybody stays up to date with what's going on internally? Organising a meeting every once in a while to inform everybody about the changes is an option, but it is not the best choice because the speed of information is very slow in this case and it's hard to gather ...
 
How Social Intranet Helps You Build the Best Team Ever
03.10.2016
You've planned your project and found the best people for your team- now it's time to start working! However, that's easier said than done. One of your team members is working remotely while she moves, and can't come into the office. Another has the documents you need... but he's on vacation. You're scheduling a lot of meetings, but nothing is getting done. Sound familiar? It might be time to move to a Social Intranet! Social Intranets offer a variety of project management and team collaboration tools that can increase team efficiency, reducing the amount ...
 
Taking Intranet User Adoption to an Entirely New Level
03.10.2016
by Tim Eisenhauer - Getting a company intranet up and running is an exciting process. Productivity, collaboration and employee engagement will all improve once your intranet is in place. There are many reasons why forward-thinking CEOs and managers turn to social intranet software. And its popularity is on the rise. There is one struggle that can come into play ... determining your intranet user adoption strategy. Getting your staff to embrace the company intranet is a challenging task, especially when working with a large team. Increasing adoption levels ...
 
The Knowledge Advantage
03.10.2016
by Nick Milton - The Knowledge Advantage is a very interesting survey of the value of Knowledge to business, prepared by Jeff Green, CKO of Ernst and Young, in 2014. You can find it here. The report was based on an international survey of 303 business decision-makers spread evenly across China, Germany, India, the UK and the US and covers five sectors: Automotive, Oil and gas, Pharmaceutical and health care, Banking and financial services, and Consumer products. All respondents were board-level executives (chairman/CEO, COO, CIO-level executives), directors ...
 
Everyone's Network Should Provide Two Things
03.10.2016
When I interviewed people for a university research project 23 years ago about networking, many people weren't familiar with the term. I explained it as "multiperson mentoring." Evoking the millennia-old concept of mentors and protégés, that description made it clear to everyone that networks included people who could provide you with advice and support. In its ideal form, a network, like a mentor, offers two very different types of support. The first is instrumental support, the ideas, advice, and assistance offered by people trying to help you achieve ...