#socbiz
Curated hints on Digital Transformation, Enterprise 2.0, Enterprise Social Networks, Social Intranets, Social Collaboration, Knowledge Management, HR 2.0, ... and all the rest
Dr.-Ing. Carsten Rose – Effective: 30.09.2016
Social Business Digest by caro - Archive 09/2016
 

Archive 09/2016

 

What happened to Collaboration?
30.09.2016
The Rise (and fall) of Enterprise Collaboration Platforms. Let's go back to May 18, 2012. Facebook has just completed the largest tech IPO of all time, boasting a market capitalization of more than $104B. Articles speculate that more than 1,000 Facebook employees will become millionaires from their stock options. Just weeks later, Microsoft announces its intention to acquire Yammer for $1.2B in cash. Yammer has over 4 million registered users, and 20% of their user base are paying customers. Microsoft will bring Collaboration to the Enterprise! David ...
 
Launch
30.09.2016
Lessons in going live... A few days ago we launched our redesigned intranet and new collaboration platform, IBM Connections, to our workforce of over 60,000 employees and contractors. It's almost a surreal feeling to have passed this milestone after months and months of effort...or maybe I'm still recovering from the lack of sleep on launch day. Our intranet is a critical component for our operations, housing information used by critical work groups and acting as a launching point for applications used by our Frontline employees. Ensuring that it would ...
 
How to Become a Community Manager
30.09.2016
There's no one right way to run a community, so it should come as no surprise to anyone that there's not a single path to becoming a community manager. In fact, when people ask me about what makes someone great at community management, I tend to describe more personality traits than anything else: adaptability, curiosity, an analytical mind. And yet, there are plenty of things you can do to prepare yourself for getting a job as a community manager. Most of these fall into one of three categories. Education Experience (aka the School of Hard Knocks) Stand ...
 
Serendipitous Connections Lead You To a Better World
30.09.2016
It's been a whirlwind couple of weeks since my last post. I think that I should scribble notes into my note pad every time I have an engaging and mentally stimulating encounter with people so I don't forget what we talked about. Even better, I wish I could bottle their passion, enthusiasm and explosion of good ideas instead. (No, don't be surprised, I don't use devices for this all the time because I'm also in love with paper and nice pens). Last week four people reached out to connect with me in person through Yammer, LinkedIn or Twitter - and I accepted ...
 
Develop Deep Knowledge in Your Organization -- and Keep It
30.09.2016
The best leaders understand that the current success of their business, and any future innovation, depends upon the "deep smarts" of their employees -- the business-critical, experience-based knowledge that employees carry with them. Leaders with a passion for developing employees' skills, and those who understand the need to transfer knowledge among generations of workers, know how important it is to link in-house education to strategic planning. [...] The single largest obstacle to managing human knowledge is a lack of time. The more essential the ...
 
10 Reasons Why Chatbots Will Save Internal Communications
30.09.2016
As a boy, I remember eagerly pouring over the employee magazine from Cominco, the metals smelter where my father worked. It was printed on thick glossy paper in full color -- an expensive proposition in the early 1980s. In some ways, those were the glory days for internal communications departments. They operated as miniature news rooms, with staff writers, photographers, deadlines and a sizeable print budget. Cominco's employee magazine. The glory days of internal communications, when full-color employee magazines were common, are long gone Over the ...
 
Ein offener Brief an alle, die in ihrem Leben irgendwie mit Arbeit zu tun haben
30.09.2016
von Guido Bosbach - "In was für einer Welt leben wir eigentlich?" oder "Sind wir wirklich alle gemeinsam so blöd?" Das sind provokante Fragen, aber je mehr ich mich damit beschäftige, wie man das Thema Arbeit und die begrenze Ressource Lebenszeit so miteinander in Einklang bringen kann, dass es mehr Lust als Last wird, desto mehr brodelt es in mir. Es brodelt in mir, weil ich immer weniger verstehen kann, warum wir viel wertvolles Potenzial nicht nutzen und wir gleichzeitig mit ansehen (müssen) wie Unternehmen an und mit ihrem immer weniger zeitgemäßen ...
 
Wecken Sie Ihre Community aus dem Dornröschen Schlaf
29.09.2016
Eine ideenreiche Austauschatmosphäre innerhalb einer Community entsteht, wenn alle Mitglieder sich aktiv an Diskussionen beteiligen. Dies gehört zu den Hauptaufgaben eines Community Managers: Durch das Moderieren der Gruppendiskussionen verleiht er der digitalen Gruppe eine einheitliche, konsistente Stimme und richtet unterdessen alle Kommunikationsaktionen auf die gemeinsamen Ziele aus. Mit den folgenden fünf Moderationstipps geben wir Community Managern eine Hilfestellung für praktische Ansätze einer zielorientierte Kommunikation: Klarheit ist das ...
 
Don't Let Fatigue Become Your Digital Transformation Reality
29.09.2016
Stick with your digital journey to deliver the greatest value to your enterprise. With technology constantly evolving, your next disrupter or partner could be right around the corner. CIOs need to perceive opportunities and threats that others can't to succeed. It's all about seeing the full picture, anticipating the unexpected and seizing opportunities that others miss. We asked Andy Rowsell-Jones, research vice president at Gartner and conference chair of Gartner Symposium/ITXpo 2016 on the Gold Coast, how CIOs are adapting to digital transformation ...
 
Plotting Out The Moments
29.09.2016
Pinching members from existing communities is hard. When you begin studying your members in detail, you usually learn this is the first community for that topic for most of your members. The best way to grow a community isn't to target people who already participate in one. Target the far bigger percentage of people that don't. You need to identify moments where you can reach them. An obvious moment is a newcomer who is just getting started. If someone is just getting started golfing, they might want to know what clubs they should buy, how much to spend, ...
 
Better Ideas through Failure
29.09.2016
by Nick Milton - Here is a really interesting article from the Wall Street Journal entitled Better Ideas Through Failure The article is about how leaders can remove fear of failure in order to encourage bolder innovation. The article explains as follows: "Failure, and how companies deal with failure, is a very big part of innovation," says Judy Estrin of Menlo Park, Calif., a founder of seven high-tech companies and author of a book on innovation. Failures caused by sloppiness or laziness are bad. But "if employees try something that was worth trying ...
 
5 Simple Reasons You Should Ditch Employee Service Awards
29.09.2016
Employee service awards are steadily losing popularity as a way to recognize employees for the contributions they've made to their organization. Here are five simple reasons why. They Fail to Reward Actual Performance They're Usually Expensive Employees Won't Stay Just for a Trophy They Aren't Often Useful to the Recipient Tradition Is Not Culture [...] In Summary Companies working to build a strong company culture of recognition should consider ditching your employee service awards in favor of investments in a more effective sol ...
 
The anthropology of online communities
29.09.2016
The idea of a social network isn't new to anyone with an internet connection, and by now we're used to interacting with friends and colleagues through Facebook, Instagram, Twitter, and other sites designed to help people keep in touch. But how about the places on the internet where people can interact and connect with strangers? Communities can form online around specific interests, hobbies and goals, without any in person relationship at all, and sometimes without even using a real name. Pseudononymous connections and friendships can form ...
 
To retrieve or to extend
29.09.2016
by Harold Jarche - [...] The obsolescence of institutions and markets is a natural effect of the rise of networks, such as the social media platforms that connect these young people. Institutions no longer control the flow of information and neither do the current news market leaders. In networks, there is no dominant player, other than the platform owner (see platform capitalism). Many institutions and market players are seen as obsolete by these networked young people. They cannot relate. But what can they relate to? [...] Old Tribal forms are already ...
 
Eine Replik auf den Jubelschrei gegen #NewWork von Lars Vollmer auf Capital
29.09.2016
von Siegfried Lautenbacher - Als ich den Beitrag "Denkfehler der New Work Bewegung" von Lars Vollmer in der Capital vom 23.09.2016 gelesen hatte, war ich zunächst erstaunt. Erstaunt darüber, was der Inhalt dieses Beitrags ist und erstaunt darüber, dass er so vehement die New Work Bewegung verurteilt. Dann war ich aber auch verärgert: Verärgert darüber, welche seltsame Argumentation mir da präsentiert wird. Meine Replik ist dem zweiten Anteil, dem Ärger, geschuldet. Dieser ergibt sich aus den meiner Wahrnehmung nach völlig anderen Wirkprinzipien der Wirtschaft ...
 
Driving digital transformation through collaboration
28.09.2016
Collaboration is a tool for business transformation in which the chief information officer's role is both technological and cultural, enabling staff to communicate through easy-to-use digital channels Driving digital transformation through collaboration More from this issue Digital transformation is becoming a buzzword in the modern company. It involves digitising things that were done manually on paper before and hopefully enhancing them in the process. It is changing everything from field sales to financial processing and customer support. Notably, ...
 
FAQ: "How do we get management support?"
28.09.2016
by John Stepper - This question often comes up when I do a Q&A session with an organization. Typically, they're having early success with their first Working Out Loud Circles, and they want to go further. "How do we get management support for Working Out Loud?" I tell people there are three ways, plus one more that we're piloting. I've seen all three be effective, and I'm optimistic about the pilot. Here's a key point: start small. Trying to get all managers to support anything is like trying to convince everyone of global warming. There will always ...
 
Will It Move The Needle?
28.09.2016
That thing you're planning to work on today, will it move the needle in any major way? Will it increase growth, activity or the value of the community by 10% over the long-term? Creating an incredible community resource might do that. Newcomers and existing members can contribute. It might show up in search and attract more people etc... Launching a major referral program might move the needle, recruiting a small army of volunteers might move the needle, hosting a major event might build a sense of community which moves the needle... But what about that ...
 
Trust in large communities of practice
28.09.2016
by Nick Milton - How can you develop trust within a group of people who have never met each other? It is a well-established dictum that "trust is required for knowledge sharing and re-use". In other words, people will share what they know, and act of the knowledge of others, if they know them, if they have a social relationship with them, and if they trust them. There is another rule of thumb - that it is difficult to form trusting social relationships in groups of more than 150 (Dunbar's number). This seems to be the average size of tribes, military ...
 
How Digital Transformation Relates to Information Governance
28.09.2016
ou're probably thinking using "digital transformation" in the headline is a dirty trick to get people reading about information governance and records management. Wrong. What it is is a dirty trick to get information governance people to read about digital transformation -- and how it's providing them with the chance to finally achieve their compliance goals at scale. Face it: when records managers and lawyers walk into any IT initiative kickoff, the staff groans. They know this signals the arrival of a bunch of requirements that will bog down ...
 
Overcoming Resistance to Change in Associations
28.09.2016
As harsh as it can sound, telling associations to "adapt or die" certainly has merit. For the organizations that understand this, great. But that doesn't mean that they have the attitudinal or structural bandwidth to plan and implement these adaptations. The association industry is historically slow (or opposed) to taking on new processes and technology - practices that have curtailed membership and revenue. There seems to be challenges and opposition at every level, from the often top-heavy boards to the rank-and-file employees who are just used ...
 
Wissensmanagement: Unternehmen nutzen Social Collaboration Tools wenig
27.09.2016
Deutsche Unternehmen nutzen Social Collaboration nur zögerlich. Dabei sehen die TU Darmstadt und der Berater Campana & Schott klare Vorteile für die Effizienz eines Unternehmens. Auf einem dreistufigen Reifegradmodell befinden sich deutsche Firmen beim Wert 1,24 Stark ist die Nutzung beim gemeinsamen Bearbeiten von Anträgen und Formularen, schwach beim Wissensanagement Wer will, dass das ganze Unternehmen vom Wissen Einzelner profitiert, muss eine positive Fehlerkultur etablieren Insgesamt halten sich deutsche Betriebe beim Einsatz von Social Collaboration ...
 
Know-How-Netzwerk mit künstlicher Intelligenz: Arbeit 4.0 mit dem DigitalBrain
27.09.2016
Wer kennt das nicht? Die Zeit drängt und der richtige Ansprechpartner ist nicht zu erreichen. Oder man ist auf der Suche nach einer schnellen Antwort und weiß nicht, wo man sie bekommt? Das ist kein Problem mehr für die Mitarbeiter von Telefónica Deutschland, denn das DigitalBrain macht es möglich: Mit der neuen internen Wissensplattform im Intranet definiert das Unternehmen die Zusammenarbeit der Zukunft. Den internen Mitarbeitern bei Telefónica Deutschland erleichtert ein neues Know-How-Tool im Mitarbeiterportal das tägliche Arbeiten. Das DigitalBrain ...
 
5 Reasons Why You Should Use an Enterprise Social Network
27.09.2016
Most of us are familiar with some form of social media that we use for various reasons both business and personal. In this day and age, it's hard to even go outside without hearing about the latest on Facebook or Twitter. Many networking opportunities have also opened up with businesses as job seekers and hiring managers have come together on LinkedIn. The hot topic this year, however, is something of an inside-out version of social media, though it is a bit more complicated than that. Enterprise social network is revolutionizing the way many companies ...
 
7 ways to crack the ESN tipping-point
27.09.2016
by Lesley Crook - The first London Working Out Loud #LondonWOL event hosted by IABC and EEA on 16 August 2016 was considered a great success by all that took part. It primarily focused on the "Working Out Loud" principle of making your work visible using Enterprise Social Networking (ESN) #wolan. #LondonWOL delegates were surveyed. Apparently ESN is being adopted by 47% of companies - with an appetite to nurture this emerging way of behaving and working. Whilst 53% prefer to remain with email - a traditional, unmanageable, slow communication tool and ...
 
Not afraid to ship
27.09.2016
by Rainer Gimbel - Why is it so hard for our colleagues to use an Enterprise Social Network? That's a challenge people like me face in their day-to-day enviroments. People like me are Evangelists for New Ways of Work, more open, more transparent, more autonomous, more collaborative ways of work. We 'preach' about the advantages of new methods like 'working out loud' or 'no email'. Most of the time it seems that our colleagues understand us. The idea of working more collaborative sounds comprehensive and consistent in ...
 
3 Ways to Supercharge Your Onboarding Process
27.09.2016
They were hired with good intentions, but they never really fit in. Their fault? Think again. If your company is like most, your onboarding process is a big part of the problem. Remember your first day on the job? You probably made some judgments right away about the company and your decision to work there. Your employees do the same. Over their first few days, they learn what leaders think is a good use of time, how their time will be spent, and what's expected of them. What does your onboarding process communicate? Does it help bring them into the ...
 
Peer-to-peer workforce training: How your employees can help each other ramp up quickly
27.09.2016
According to an Ernst & Young survey, some of the top reasons why people quit their jobs are a workplace that does not encourage teamwork or allow for flexibility. Jobs in every sector are consistently changing to match the pace of technology, and unfortunately the onboarding process for new employees, and the training methods for existing employees haven't been keeping up. New Tech = New Possibilities A Community at Sea? Accelerating the Onboarding Process [...] ...
 
What's the Future of #SocialBusiness?
27.09.2016
by Cheryl K Burgess - Whether in 1816 or 2016, human beings are inherently social creatures. We depend on each other for survival and company, for recreation and collaboration, for learning and vegging out. So when we say we've entered the age of social business, this isn't to say that businesses were devoid of social elements before. Rather, it's to say that we've entered an era where organizations have not only embraced this fundamental human trait, but also placed it at the forefront of their brand identities. But what does this shift to "Social" ...
 
Best-in-class communities measure behavior over activity - SOCM Fact #12
27.09.2016
What is the best way to capture the value of your community? Communities serve a number of strategic uses, so it can be hard to come up with the metrics that best demonstrate how the community delivers on that strategy. But one thing is certain - the basic activity metrics - logins, visits, and such - won't capture that value. While almost every community tracks basic activity, best-in-class communities are far more likely to measure behaviors and outcomes than the average community. Why? It's no accident. People, groups and organizations typically focus ...
 
Choosing Between Community Concepts
27.09.2016
Imagine you ask a group of 20 people to rate three possible community concepts. The results come back as follows: Option 1: 3 people love the idea, 14 people like the idea, 4 people hate the idea. Option 2: 6 people love the idea, 3 people like the idea, 11 people hate the idea. Option 3: 2 people love the idea, 18 people like the idea, no-one hates the idea. Which idea should you pick? Option 2. The only people that will participate (especially at first) are those that love the idea. Don't worry if people like or hate the idea. Neither group will participate ...
 
The Top 4 Brutal Reasons Online Communities Fail
27.09.2016
We all know not to underestimate the power of vibrant online communities. But simply existing does not earn them merit. Some communities are a lush oasis while others are just one expansive tundra. If you've experienced the latter as an association, don't be so quick to blame environmental factors. It's important to look at the strategic missteps you might have made along the way to ensure you don't repeat those same mistakes. Online communities are a modern association's pulse, so let's take an honest look at the 4 biggest mistakes organizations make ...
 
4 levels of collaboration
27.09.2016
by Nick Milton - Collaboration is one of those terms that always sounds good, but covers a wide range of possible behaviours. Here are 4 of those behaviours. I believe you can define four levels of collaboration, based on what the collaborating parties offer each other. Sharing documents and artefacts The first and most basic level is where collaboration involves using the work products of other parties. These work products could be in a shared library for example, and "the others" have no involvement apart from creating the work products in the first ...
 
6 Steps to a Better Business Intelligence Strategy
27.09.2016
Disruption, then wider adoption: that's the result when Moore's Law meets business intelligence (BI). As BI implementations drop in cost, enterprises increasingly rely on homebrewed BI solutions for internal use. As a result, today's companies are confidently pursuing data driven decisions at a fraction of yesteryear's BI budget. But are they making better decisions? Certainly more enterprises now benefit from the wider availability of BI solutions. But there is a lot of room for error. When implemented correctly, BI can yield an ...
 
Intellectual Capital: The Hidden Talent Metric
27.09.2016
Talent is what drives intellectual capital -- the key element of most companies' value -- but neither are well-reflected in corporate books. Did you know that assets comprising 86% of the market value of Dow Jones Industrial Average companies are not reported in financial statements? Perhaps not, if you think of company value strictly from an accounting standpoint. As the late Roger Sinclair forcefully argued in three articles for CFO, it seems plain wacky that accounting rules still prohibit companies from including the value of internally created ...
 
Digital Transformation Means Putting People First
26.09.2016
What Digital Transformation Means for IT "Research by the advisory group CED indicates that 40 percent of IT spending is outside of IT control." - Forbes Today's business world is characterized by disruption. Rapid changes in technology have gone beyond simply changing the pace of business and are disrupting entire business models and industries. Look at what cloud computing did to retail bookstores, or Internet connectivity to the home thermostat. Social media has created radical transparency into business operations and customer experiences. No industry ...
 
5 types of internal communications businesses must have to thrive
26.09.2016
by Deb Lavoy - Our customer, Houlihan's Restaurants Inc., uses Jostle to connect employees across restaurants in various locations. Like Houlihan's, the majority of organizations do their work in multiple locations. Whether we're talking about offices in multiple cities or countries, restaurant and retail outlets, health care clinics, or even city workforces, it has become rare for an organization's workforce to be in one place most of the time. What happens at these dispersed workplaces is that people diverge. They lose sight of one another ...
 
My digest of the 2016 Social Business Collaboration (Berlin)
26.09.2016
by Philipp Rosenthal - Summary: This year's SBC was primarily about change. Once in a while you actually got the feeling of being at a Human Resources conference. But as fairy dust there were a couple of presentations that stood out because they provided a new angle on a couple of things. Telenor reported on their experience with Facebook@Work. Jen Regruth Crites (@jen_k_crites) talked about actually "branding" a new IT solution. Laurence Fourcade from Kelios gave a striking presentation on Search Engine Optimisation (SEO) in the Digital Workplace. Europa-Park ...
 
Does Your Social Media Tool Talk to Your CRM? 3 Reasons Why It Should.
26.09.2016
If you're like most business owners, you've probably been using social media for your business for a while now - you create content, listen to what's being said about your brand, engage your audience, and keep track of key metrics to measure the impact of your brand's social media presence. And all that is great, but there's an important piece you might've missed: This. "Social media works best when it's tightly integrated with your business instead of something you do in isolation." If you're still treating social media as "just another marketing channel" ...
 
Is Enterprise Content Management as We Know it Done?
26.09.2016
September brought a whirlwind of disruption to the enterprise content management (ECM) software market -- and the month isn't over yet. Not only did OpenText buy one time competitor EMC's enterprise content division (ECD), but Box, which many still think of as an enterprise sync and share (EFSS) vendor, partnered with IBM to build Box Relay, a product that according to some industry analysts could give ECM giants a run for their money. Add to that open source enterprise content management vendor Nuxeo's $30 million in funding, and HP Enterprise ...
 
Knowledge Managers and KM Leaders
26.09.2016
by Stan Garfield - Second in a series of 50 Knowledge Management Components Knowledge managers: people who spend all or a significant portion of their time leading knowledge management (KM) initiatives, sharing knowledge, and supporting others in sharing their knowledge You will need to have at least one knowledge manager to lead the KM initiative. Knowledge management is everyone's responsibility, not just the work of knowledge managers. But knowledge managers are needed to raise awareness, align knowledge actions with business priorities, promote ...
 
Change Kommunikation ist doch nur Propaganda
26.09.2016
von Carsten Rossi - Im Change Management bewegt sich in letzter Zeit einiges. Deutsche Thought Leader wie Harald Schirmer (hier ein sehr lesenswerter Beitrag) versuchen, Stück für Stück aus dem engen Korsett klassischer Change Prozesse auszubrechen. Und unsere Change und Adoption Kommunikation? Macht immer noch Reklame. Kurz ein Blick darauf, welche Tools und Methoden wir (ja, wir leider auch immer wieder mal) in der Change Kommunikation einsetzen. Das Schützenfest: Wir suchen uns irgendwann im Prozess einige ausgewählte (Pilot-, Fokus-, Sind-gerade-in-der-Nähe-) ...
 
Core elements of digital collaboration platforms
23.09.2016
by Harald Schirmer - What do almost all collaboration platforms have in common? Learning the basics about the five core elements of digital collaboration, will make your life a lot easier! No matter if it is UBER, Amazon, Facebook, Twitter, Slack, LinkedIn, My Hammer, eBay, YouTube, ESN...? Many people struggle about the great amount of different platforms. Once they realize that mostly they are depending on others, which platform they should use (because the company uses it, an event participation requires you to use it, you university or even your ...
 
Implementing IBM Connections
23.09.2016
by Brad Grissom - Tips and advice from zero to launch... I'm gratefully, thankfully, miraculously near the end of a long journey to implement IBM Connections for my company of 50,000. This journey took longer than it should have but this article isn't about that. This article is about what it takes to get through the ups and downs of implementing an enterprise software product. Many people worked long and hard to get this project off the ground and safely to its destination. It quiet nearly -- but mostly figuratively -- took a cast of thousands. IBM ...
 
'Loose Tweets Sink Fleets': How to Create Social Checks and Balances
23.09.2016
As many have learned the hard way, placing information on a company intranet, extranet or the internet can open up a world of unintended consequences. Whether you're a public sector organization, global enterprise, small business or an individual, other actors can take and use your information in unintended ways, regardless of your original intent. To counteract this potential chaos, organizations practice information assurance (IA) to manage risks related to the use, processing, storage and transmission of information or data and the systems and ...
 
McKinsey's knowledge professionals and knowledge centres
23.09.2016
by Nick Milton - Organisations can take two approaches to KM work - they can centralise it, or decentralise it into networks. McKinsey have taken a partly centralised approach. A centralised approach to KM places the key knowledge holders and people involved in KM activities into one or more centres. The type example of this is the US Center for Army lessons Learned. A decentralised approach is usually based around networks. ConocoPhillips for example uses networks of expertise, rather than centres of expertise, to manage its knowledge, and much of the ...
 
The Slow Build Approach To New Resources
23.09.2016
The obvious way to promote something new to a group (or community) is to go big. Make a big announcement. This only works when the announcement is surprising. But surprise is a hard emotion to sustain. The second announcement isn't as surprising. By the third, it's just business as usual. Surprise is also the most competitive emotion. I'll wager you've got 20 emails in your spam folder right now each vying to be the most surprising. You're probably not going to win by making the biggest announcement. There's a myth that if you invest a lot of time and ...
 
Social Software: Will Leaders Decide To Adapt?
22.09.2016
The key to collaboration is communication: we need to be able to talk to each other to get stuff done. And it's a compelling facet of the global, hyper-networked, social and mobile new world of work that we are nevertheless in dire need of better ways of communicating with each other. That's what makes the emergence of social software such a remarkable and powerful gift -- with profound implications for fostering innovation, driving collaboration and deepening engagement. It's fast and scopey, enabling everything from messaging to team-mailing to live ...
 
"Listening to What's Said On Your #ESN"
22.09.2016
by Jennifer Honig - On the September 15, 2016 #ESNchat we discussed "Listening on your Enterprise Social Network." "Listening is the ability to accurately receive and interpret messages in the communication process." "Listening" is an incredible skill that is critical for professional and corporate success. It is the ability to "hear" what customers, partners, employees, and even competitors are telling us that enables action (proactive or re-active). Enterprise Social Networks are a gift to the corporation. They are a channel for hearing as well as ...
 
How Social Networking Tools Enable Heutagogy in Learning Organisations
22.09.2016
by Luis Suarez - Imagine one day you read this quote: 'The way we teach in our schools isn't the way I think you create successful (and happy) adults, it's the way you create the society we've had until now.' Now imagine you swap the wordings 'teaching' for 'learning' and 'our schools' for 'our workplaces'. Read it out loud again, please. Slowly. Imagine if you then read this other quote at some point in time later on: 'I don't want to grow up and 30 years later find out that I'm an office worker unhappy in life and that hasn't done anything to improve ...
 
From Idea to Action: Accountability for Innovation in your Employee Community
22.09.2016
Have you ever posted an idea in your employee community or enterprise social network, only to see it get lots of "likes" and "great idea!" comments... without further action? Without a formal innovation program, amazing ideas posted in a social network can quickly become a graveyard of lifeless words. According to HBR, "when left unmanaged, informal networks tend to inhibit innovation more often than they enable it." To community managers, that statement can be frightening. Enterprise social networks are supposed to fuel innovation and spark ideas - ...
 
Knowledge-Sharing Culture and Values
22.09.2016
by Stan Garfield - First in a series of 50 Knowledge Management Components Culture and values: the way things are done in an organization, and what things are considered to be important and taboo The 10 Commitments: Securing Executive Support for a Knowledge Management Program require that your organization embody a culture with core values conducive to knowledge sharing. Culture and values are the way things are done in an organization, and what things are considered to be important and taboo. Identifying the current culture and values of your organization ...
 
The "bus factor" in KM
22.09.2016
by Nick MIlton - From the latest NASA JPL KM Newsletter: "The Bus factor - The widespread capture and sharing of key knowledge increases the bus factor-- the number of employees that would have to be run over by a bus before JPL would lose an important technical capability" The bus factor would be a useful challenge to your own managers! NB: The concept of the bus factor is quite widespread in software development and related areas. ...
 
What if you and your company could really change in 24 hours?
22.09.2016
by Moyra Mackie - Successful change is the holy grail of modern organisations. Most companies want to raise their employee engagement scores, increase collaboration and find ways to become more responsive to an ever-changing commercial environment. Why do only 25% of change initiatives succeed? Let's be honest, change is hard. Old habits (even ones we don't like) are pretty seductive. Many of us only make real changes when we're in crisis mode, or we've hit rock bottom. Companies are no different. There is a better way but you have to give 24 hours of ...
 
Leveraging Social Networks to Drive Collaboration and Improve Execution
21.09.2016
Tuck Executive Education partners with companies to address unique challenges they face. As part of a learning initiative with a custom client, Tuck Professors Pino Audia and Adam Kleinbaum designed, administered, and analyzed a network survey completed by over 1,000 directors and managers at the company. The respondents identified the managers, directors, and vice presidents they most regularly interfaced with in carrying out their role at the organization to generate survey data that showed how they saw their own network and how others perceived them. ...
 
When the Right People Correlate the Right Information, Expect a Masterpiece
21.09.2016
"All knowledge is connected to all other knowledge. The fun is in making the connections." The remarkable gentleman who said this quote, Arthur Aufderheide M.D. (1922-2013), certainly lived by these wise words. An energetic man with an innate curiosity of the world, Dr. Aufderheide was a medical school professor for the University of Minnesota who founded an entirely new area of scientific research: paleopathology - the study of the spread of diseases in ancient civilizations through the forensic analysis of mummies (think of it as CSI: Ancient Civilizations!). ...
 
Why Leaders Really, Really Need To Care About Social Media
21.09.2016
by Dionne Lew - The future is social A common sentiment I hear echoed when I speak with senior executives about the importance of social media for business is that 'well I'm successful and so are my peers and we don't use it.' There are a couple of problems here. While this can be true (and often is) a personal anecdote drawn from experiences under very different circumstances can't be extrapolated to understanding current trends. More importantly, it fails to take into account that there are billions of new consumers coming onto the market who have ...
 
Secondary Benefits And Total Economic Value Of An Online Community
21.09.2016
Your community was likely created to achieve a single, major, goal. You're likely pursuing that goal as effectively as possible. The danger is ignoring secondary benefits. These can add up to a significant amount. On some occasions, they surpass the main benefit of the community. Very often when we need examples, we're stuck on a problem, or looking for inspiration we might ask the question in our community. This might save us an hour or more of searching online. If we do this 2 to 3 times per week and estimate an average staff cost of $100, that's $300 ...
 
Revisit These Enterprise Search Fundamentals
21.09.2016
Enterprise search is like the weather: everyone complains about it, but no one does anything about it. What follows is a high-level overview of the mechanics behind successful search. If you're a search manager, it will help you understand what goes on deep in the search index to help you create a search experience your users will love. Yes, love. If you're a frustrated search user, forward it to your search managers. And if you're a happy search user, you will know what your search team does to keep you happy. On the Back End: Creating Your Index Building ...
 
When you need knowledge "just in case" rather than "just in time"
21.09.2016
by Nick Milton - There is a lot to be said for "Just in time" Knowledge Management. However sometimes you need to capture knowledge "just in case". Often it can be a good principle to drive knowledge management by "knowledge pull". When people need knowledge, they seek for it and find it. Knowledge is drive by need, and delivered "just in time". Just in time knowledge and knowledge pull is a very efficient approach to KM. But sometimes, it's just too urgent to "learn before" and to rely on "just in time knowledge". [...] ...
 
Loyalty in Social Networks
21.09.2016
by Luis Suarez - One of the best decisions I ever made upon becoming a freelancer, nearly three years ago, was to consciously spend plenty more time doing tons of additional reading (Whereas in the past I just couldn't, for whatever the reason), whether it was books, white papers, reports, studies, research, articles, long-form blog posts, etc. etc. more than anything else to help me switch away from that constant flair of snacking around content on media tools and, instead, slow down a fair bit enjoying the many healthy benefits of reading (who knew?!?) ...
 
Design Thinking Builds Strong Teams
21.09.2016
Summary: Not only does design thinking foster innovation, but it also strengthens teams by creating common vocabulary and artifacts, and a trust-based team culture. No company can succeed on the brainpower of one person. Teams are the foundation of a successful workplace. But working in teams can have a fairly large cost: members must spend time building common ground -- that is, a body of common knowledge, assumptions, vocabulary, and cultural practices. In strong teams, the common ground has already been established and the overhead of communication ...
 
Erfolgreich ist, wer mit gutem Beispiel vorangeht und digitale Kollaboration vorlebt!
20.09.2016
von Harald Schirmer - In der Reihe unserer Referenten-Interviews zum IOM SUMMIT 2016 freuen wir uns heute, die Antworten von Harald Schirmer hinzufügen zu dürfen. Harald Schirmer ist Manager Digital Transformation and Change bei der Continental AG und schon seit längerem wiederholter Teilnehmer und Referent - nicht nur - unserer Veranstaltungen. Das HR-Portal "Human Resources Manager" hat ihm Anfang diesen Jahres ein spannendes Porträt gewidmet und für unseren CeBIT-Event hatte ihn Ellen Trude auch im Frühjahr bereits interviewt. Zum IOM SUMMIT konnten ...
 
A Lesser Known Benefit of Enterprise Social Tools
20.09.2016
by Mark Britz - Naturally much of the talk, and vendor pitch, around organizational social tools is about the tangible value they can bring to the work being done; reducing emails, eliminating meetings, working out loud, collaboration, innovation, etc. What is not often noted however is how these tools can reveal the heart of the organization in the stories that are shared within. Our enterprise social tool existed at my current employer before my arrival. It's been growing in use and today most have adopted it for various purposes. Together we are focusing ...
 
How Social Media Can Inspire Useful, Engaging News Feeds at Work
20.09.2016
Before social media hit the mainstream, we had no idea how engaging - or frankly, addictive - it would be. This month marks the tenth anniversary for Facebook's now ubiquitous news feed - an innovation from the social network giant's CEO, Mark Zuckerberg, that many users initially detested. Lessons Learned From Social Media Not All Content Is Created Equally Bringing Enterprise Software Up to Speed Examples from Facebook, Twitter Applications for the Enterprise Keep It Simple, Stupid [...] ...
 
Don't Call It Networking: The Secret To Making Real Connections
20.09.2016
Shelley Zalis can't stand the term "networking." For the Los Angeles-based CEO, the word conjures up an image of a bland name-tag along with the transactional, often inauthentic manner in which many of us were groomed to make professional contacts. But Zalis, the founder of The Girls' Lounge, the posh gathering spaces popping up at male-dominated tech and business conferences around the globe, says the feminine craving for meaningful relationships is a powerful tool for women to help each other get ahead. She's creating relaxed venues for women to meet ...
 
Social Collaboration, Team Messaging and The Future
20.09.2016
by David F. Carr - In preparation for a speech I am giving this week at the Social Business Collaboration 2016 conference in Berlin, I have been researching and thinking about the future of collaboration technology and what stands in the way of progress. The concept of creating a workplace network that encourages communication, coordination, and collaboration is no longer novel, but I don't believe it has achieved it's full potential. Here are a few things I think the vendors should be thinking about and the users of this technology should be pushing ...
 
Is ROI the Best Way to Measure Enterprise Social Success?
20.09.2016
Ever since the dawn of enterprise collaboration, pundits have debated the best way to measure business value. Return on Investment (ROI) is the holy grail of such justifications, but ROI can be tough to measure on internal-facing digital initiatives. In our recent Town Hall debate, I had the opportunity to debate the issue with Dion Hinchcliffe. We each had to take a firm side on what's actually a nuanced topic, and Dion made a very strong case in favor of ROI. I explored useful alternatives in the context of enterprise social-collaboration. I had ...
 
Understanding Information Behavior in Your Organization
20.09.2016
Although I claim to be an information scientist, in reality I am an information practitioner. Like many intranet, search and knowledge managers, my work entails closely observing a client's particular challenges and then finding the generic approach that might offer the solution to their specific problems. My original training as a chemist leads me to ask why certain approaches to information management seem to work when others fail: Could information have a Grand Unified Theory along the lines of current research in particle physics? A Unified ...
 
Digital Futurist Brian Solis: Can Digital Transformation Move Beyond Buzzwords?
20.09.2016
Brian Solis draws some startling conclusions in his latest research on digital transformation -- and all of them are likely to lead to sleepless nights for the strategists and executives tasked with leading change within their organizations. "When it comes to digital transformation, we're just not as far along as we think we are," Solis, principal analyst at San Francisco-based Altimeter, a Prophet company, told CMSWire. "There's very little digital maturity." The 2016 State of Digital Transformation Report Age of the Customer or Age of Confusion? ...
 
Personalization Solutions for Your Irrelevant Intranet
20.09.2016
by Sam Marshall - Most of your intranet is irrelevant. This isn't a criticism. As intranets grow more comprehensive, much of the detailed content won't apply to any specific individual. Amazon is the same: I have no interest in the majority of its stock. But the trick that Amazon gets right -- and that intranets need to emulate -- is that it feels like what it offers is relevant because it personalizes what I see. In my last post I discussed how to design the personalization experience for an intranet. Here I'm going to explore the different options ...
 
Getting The Terms Wrong
20.09.2016
Does your terminology differ from your members? We've seen plenty of knowledge bases/tribal knowledge centers/wikis etc...But we've yet to see many situations where members themselves would use this terminology. They usually prefer tips, advice, or information. Try to figure out what your members would call these areas of your community Would they call a live interview an 'Ask Me Anything' or 'Ask The Expert?'. Would they call it a product support chat? Would they refer to content as news or updates? Do they call their interactions knowledge sharing, ...
 
The paradoxes of organization
20.09.2016
by Dave Gray - We think of organizations as a way to coordinate work and get things done, which is true enough. But at the same time, every organization is a bundle of contradictions and conflicts. For example, an organization must have a way to attract and retain members, or it will cease to exist. At the same time it must constrain people's behavior, or it won't be able to get anything done. This means any organization has the oxymoronic goal of being an attractive prison. I'm collecting organizational paradoxes for a book I'm working on. I will be ...
 
Wie die Digitalisierung die Unternehmenskultur verändert
19.09.2016
Viele Konzerne reden heute nur noch über "digitale Transformation". Die fortschreitende Technik zwingt Unternehmen zu einer Umstrukturierung. Doch was bedeutet das eigentlich für die Mitarbeiter? Manchmal ist der erste Schritt in die Digitalisierung ein Schritt in die analoge Welt. Der Schweizer Naturkosmetikhersteller Weleda wollte ein Mitarbeitertreffen an einem seiner deutschen Standorte organisieren - und das nicht von der Konzernführung planen lassen, sondern von denen, die sich auf einem Mitarbeiterfest wohl fühlen müssen: den Angestellten selbst. ...
 
Handshake 3.0: Staying Human In The Digital Age
19.09.2016
In the age of working social media, Twitter is the water cooler, FaceTime means smile at the phone, Instagram, Pinterest is for eye candy and the closest encounter your team may have is via a networked chat or a Google Hangout. No worries! If we follow the same set of rules for good relationships that have always existed, but translate them into our digital world, we'll be fine. It's something that is top of mind for many brands now. People hire people. People work with people. People learn from people. People care about people. This will always be the ...
 
How to be a Social CEO
19.09.2016
There are a few sayings that really resonate with me 'drinking our own champagne' or 'eating our own dog food'. They generally mean the same thing and simply describes a company using its own products or services. You could equally apply this thinking to behaviour. Leading by example. The modern CEO has to wear many hats. Sets the vision, inspires and motivates people to engage with and ultimately deliver that vision. Time is precious but equally CEOs cannot be everywhere and talk to everyone in the company. Traditionally many CEO's have relied on management ...
 
The Best Time To Worry
19.09.2016
...is when you can still do something to change the outcome. Don't worry about the meeting with your boss tomorrow. Like most meetings, the outcome has been decided before you enter the room. No amount of psychological jujitsu is going to change her mind at this stage. The time to worry is when you can change the outcome. You should worry when community stakeholders go quiet, when you notice enthusiasm has diminished, when priorities are shifting to other areas, when your budget hasn't increased this year, when your emails aren't getting replied to as ...
 
How to Reward Your Community Members
19.09.2016
Community management operates by a golden -- if unwritten -- rule: give to your members long before you plan to ask for anything in return. At the end of the day, community building is about making your members feel like they're better people for having been part of your community. But how do you accomplish that? You do it one day at a time, with the right rewards in place that resonate with your members. Lay Your Community's Foundation with a Rewards System When Extrinsic Rewards Don't Work When Extrinsic Rewards Do Work Intrinsic Rewards ...
 
Vanity Killed the Social Media Star
19.09.2016
by Luis Suarez - Over the course of last few months a few folks have asked me about why I am not so active anymore in different social tools from the so-called Social Web, as well as why I stopped advocating and pontificating about their huge potential to transform the way we connect, collaborate, share our knowledge and, eventually, get work done more effectively. And I guess, after all of this time, I am now ready to put together this article to explain why not and what I am doing instead. It all comes down to vanity, unfortunately. Or, better said, ...
 
Why I Let My Employees Set Their Own Hours
19.09.2016
Nothing telegraphs how much you trust your employees than the freedom to set their own hours. And that's exactly what I do in my own company. With the exception of my customer service staff, which needs to maintain specific hours, my employees have flexible work hours, all year long. David G. Javitch, an organizational psychologist, leadership specialist and president of Javitch Associates in Newton, Mass., describes flextime as providing options. For example, employees can chose to come into the office any time from 7 am to 4 pm as opposed to the ...
 
What Is Employee Advocacy & How Does It Really Work?
16.09.2016
A majority of brands today aren't utilizing their biggest marketing asset: their employees. The concept of employee advocacy has been around for quite some time, going back well before social media and the Internet became popular. In the past few years, "employee advocacy" has become quite the buzzword in the HR world, and many companies are scrambling to implement an advocacy program without understanding some core concepts that make a program successful. Businesses need to look at employees as more than just "people who are hired to provide services ...
 
Bringing Employees Together with Online Communities
16.09.2016
Why you shouldn't shy away from letting your employees self-organize Companies are going social. They are taking this approach externally with their customers and are working toward becoming more social internally to connect with their employees. Work is becoming social, enabling employees to engage (or not) in a simplified manner and with fewer barriers and roadblocks. At or near the core of this transition is the use of what are deemed social or collaboration tools. This collection of tools were termed Enterprise 2.0 many years ago by Andrew McAfee, ...
 
The four ways your social network is different to real life networks
16.09.2016
Nicholas Christakis is a bundle of ideas and energy who wants to do good in the world. The Yale professor visiting Sydney this week studies how you, me and everyone interacts online and in face-to-face networks. He and his colleagues at Yale's Human Nature Lab have worked out the four ways online networks are different to our real-life interactions. And they've found that despite technology changing our lives in amazing ways, the core of our networking has remained remarkably consistent. "The six degrees of Kevin Bacon rule tells us something ...
 
Developing Team Decision Models
16.09.2016
Leading up to our event last year, our event organizer asked us to make a dozen or more decisions per week (food, sponsor placement, filming vendors, microphone setup etc...). This happens often. The expert has to ask an authority (client/boss) to make a decision. This isn't a good thing. It was far easier to give her a budget, a few loose limitations (legal issues, branding) and let her use her expertise to create the best event possible. She knows far better than us. It feels good to be asked to make a decision. You feel important. You feel your knowledge ...
 
The Six Most Important Analytics for Community Managers to Track
16.09.2016
We all know we should track our community members' activities (we already convinced you in this post), but what exactly are the best metrics to keep our eyes on? Sometimes it's a rocky start - the data is either overwhelming or difficult to find. Luckily, most community sites include dashboards that collect data and display metrics for you, so you should have a good baseline to start. Even with that tool, how do you know what the important community management metrics are, besides just hoping your membership grows? We polled our own community, HUG (Higher ...
 
KM and the team playbook
16.09.2016
by Nick Milton - The sports playbook is a good analogy for a strategic knowledge asset in business. In the American football league, the playbook is a sacred and valued bible of team strategy, containing the details of all in-field moves and tactics. It's an accumulation of decades' worth of knowledge, continually tweaked and perfected, and coded into diagrams and shorthand jargon. It's the first thing the new signing gets handed at the start of the season, and the first thing they give up when they leave. Each playbook is kept strictly ...
 
Social-Media-Kompass des BVDW in Version für 2016 erschienen
15.09.2016
Zum achten Mal erscheint der Social-Media-Kompass des Bundesverband Digitale Wirtschaft (BVDW) e.V. Das von einer Expertengruppe um Stefan Stojanow verfasste Dokument ist Pflichtlektüre für Social- und Community Manager, da es in der Fassung für 2016 über die Vermittlung reiner Basisinformationen hinaus geht und mehr als Trendbarometer fungiert. Der Kompass soll Orientierungsgeber vor allem für den Mittelstand sein und zeigt Trends und Entwicklungen auf. Kernthemen dabei sind Social-Media-Marketing, Social Relations und Social Content. In 20 Artikeln ...
 
This pioneering tech company figured how to make work-from-home work
15.09.2016
In this series, Perfect Company, we are examining pockets of excellence in the corporate world. No single company is perfect, but together they show what the corporate ideal could look like. The platonic ideal "We like to give people the freedom to work where they want, safe in the knowledge that they have the drive and expertise to perform excellently, whether they [are] at their desk or in their kitchen. Yours truly has never worked out of an office, and never will." -- Richard Branson, Virgin Group founder The practice The headquarters of Automattic, ...
 
Celebrating 3 Years of #ESNchat
15.09.2016
by Jennifer Honig - 2.5ish years ago I came across #ESNchat in my desire to learn more about Enterprise Social Networks (#ESN). Years later, I am still engaged and energized by the conversations and the people that I have met along the way. We are a community, practicing what we preach. At the center is our core participants who actively engage in weekly discussions. The community, however, is exponentially greater as it extends to those that read/share our tweets and summaries, and are involved in post-chat discussions. Our network is global in reach, ...
 
A video Q&A on Working Out Loud
15.09.2016
by John Stepper - There was a time that I didn't like to write, and now, after a lot of practice and feedback, writing is a deeply-ingrained habit. I never liked to speak in public either, and after years of doing it, I'm beginning to enjoy it. I wasn't even particularly fond of vegetables, but with practice and some support, I'm happily vegetarian. Now it's video that I don't like. For my entire life, I've avoided being recorded, and avoided watching the few recordings that exist. Yet I want to get better. So when Moyra Mackie, my trusted friend and ...
 
Avoiding Employee Burnout in the Always-On Workplace
15.09.2016
Few would deny that technology has been more friend than foe of productivity. Workers today have the ability to sign on from wherever they want, whenever they want, which creates unparalleled flexibility. Worldwide, 50 percent of employees report they now work remotely at least a few times a week. These individuals value the ability to balance both productivity and quality of life within their remote environment. Always On Pushes Workers to the Edge Is This the 'New Norm'? Set the Tone From the Top Use Tech to Your Advantage Balance a High-Intensity ...
 
The Intranet: The black sheep of the digital industry?
15.09.2016
An article recently published in The Drum asked if 'internal comms' was the dirty word of the creative industry. Its author, Giles Hicks, creative director at Synergy Creative, successfully argued the point that creativity in internal communications is both challenging and sophisticated, requiring a firm understanding of brand, engagement and insight and as such should receive the same kind of recognition and respect as its consumer-focused counterpart. This got me thinking about the services and solutions that ClearPeople, the company I work ...
 
In fünf Schritten zum Social Business
14.09.2016
Collaboration-Tools sind sowas wie der heilige Gral der modernen Arbeitswelt. Sie sollen einerseits junge und dynamische Mitarbeiter anlocken, andererseits die Zusammenarbeit fördern und effektiver machen und nicht zuletzt den Wust an E-Mails inklusive Attachements auflösen. Doch bei der Einführung einer entsprechenden Lösung, die über die üblichen Office-Anwendungen hinausgeht, sind viele Hürden zu nehmen. Social-Business-Software hilft Unternehmen, Informationen zu teilen, Experten zu finden, Projektteams zu vernetzen und Innovation zu generieren. ...
 
The digital something - appendix or backbone at business?
14.09.2016
by Joachim Heinz - Since a few years, the business world gets in touch with a new, big word and its derivations: Digitalization. Digital transformation. Digital business. Digital customer. Anything seems to be or become digital. So lets step back for a second and rethink this digital something. Is it an annoying business appendix or a vital backbone for the future? Learning from history Looking on digital transformation and trying to capture its impact, it is helpful to go back in history. About 250 years earlier, a first big wave of technology re-build ...
 
Forget Social Media Think Social Business
14.09.2016
by Bernie Borges - I'm soloing on this episode to devote time to a strategic topic. In fact, this topic is the reason I named this podcast show Social Business Engine. I'm going to present my case for why we (in business) need to stop talking about social media and instead focus on social business. Evolution of Engagement When the telephone was first introduced about 100 years ago as a means of engagement, it was revolutionary. Many executives were resistant to put a phone on employees' desks due to the lack of control they would have over what their ...
 
How to Adapt Your Business, Culture, Teams & Workflows for the Digital Era
14.09.2016
Paul Boag knows user experience, as well as the value of a provocative headline. His blog, Boagworld, is full of articles that make clicking almost impossible to resist. Do you value your role in the user experience revolution? Is it ever okay for designers to manipulate people? Is digital transformation in danger of crushing your I.T. team? Who the hell are you anyway? Clearly, Boag has a lot to say. So CMSWire caught up with the UK-based user experience consultant, speaker and author of Digital Adaptation to hear more, including a preview of the keynote ...
 
Designing an Information Management System for Your Employees
14.09.2016
In an ideal world, enterprise information management (EIM) systems provide every employee with a comprehensive view of all available information resources. But we don't live in an ideal world. An EIM system's success depends in large part on how well organized and accessible that information is -- and this is where the challenges begin. Designing EIM systems requires hard work, time and care in order to provide employees the information they need to get work done. One challenge is that information is often contained in numerous repositories ...
 
Dissecting Deloitte's digital workplace thinking: a focus on culture and talent
14.09.2016
Over the past few years, Deloitte has fairly regularly weighed into the public dialogue about the digital workplace but because Deloitte's many country-based firms operate somewhat independently, it can be hard to find an official, unified perspective from the company. Deloitte has, however, published enough material on the web recently for us to get a sense of their core thinking. Deloitte materials spanning the past two years have focused heavily on organizational culture and talent management. Back in 2011, Deloitte published a white paper about the ...
 
The Race Against Digital Darwinism: The Six Stages of Digital Transformation
14.09.2016
by Brian Solis - We live in a time of digital Darwinism, an era when technology and its impact on business and society are constant with varying, but inevitable, degrees of both evolution and revolution. The effect of digital Darwinism is real and it's enlivened though changes in people (your customers, employees and partners) and how markets are advancing as a result. To thrive in these times, many companies are investing in digital transformation to drive business evolution and modernization. In fact, all the big research firms and consultancies from ...
 
Never Ask What You Should Measure
14.09.2016
by Richard Millington - "What should I measure?" is the worst question you can ask. It shows you don't know what you're trying to achieve or what you plan to do with the data. If you don't know what to measure, then you don't know what you're trying to achieve. If you don't know what you're trying to achieve, then what's the point in measuring anything? Better questions begin with "how?" or "why?" "How can I measure if more activity is increasing customer retention rate?" "How can I measure if the community is increasing the number of people that sign ...
 
KM audit - counting apples, or improving the farm?
14.09.2016
by Nick Milton - There are two types of Knowledge Management Assessment or Audit you may need when starting up a KM program. This is how they differ. The two types go by different names for different people - survey, scan, assessment, audit or maturity measure, and I explain the difference between the two types with an analogy to assessing the business state of an apple farm. If you were looking at improving your farming methods in an apple orchard, you could do two assessments; the first would be counting the apples, the second would be reviewing the ...
 
Highlighting the distinction between Leading and Managing effective Change
14.09.2016
A cliché or cliche is an expression, idea, or element of an artistic work which has become overused to the point of losing its original meaning or effect, even to the point of being trite or irritating, especially when at some earlier time it was considered meaningful or novel. Cliché - Wikipedia, the free encyclopedia "Management is doing things right; leadership is doing the right things." Peter F. Drucker: Essential Drucker, Management, the Individual and Society When I'm asked about Leadership & Management, almost every time I start with Drucker's ...
 
Thought Leadership -- A Conversation with Euan Semple
14.09.2016
Earlier this year, we presented a "KM Conversation" with well-known enterprise social network expert, author and consultant Euan Semple. During our session "The New Knowledge Ecosystem: Content and Connection," Euan shared valuable insights on what it means--and what it takes--to be a thought leader in today's networked business environment. The knowledge ecosystem of today is about people and relationships rather than structures. In a highly structured and authority-based environment, some experts actually become inaccessible to others, and their interests ...
 
Hierarchy shift
13.09.2016
by Harold Jarche - [...] What is new in this emerging network era is how much information on the current state of affairs we can can access if we want. Many of us are overwhelmed. It would be comforting to let hierarchy and authority weigh supreme and look after things. It would mean giving up on the democratic values many of us grew up with and may have taken for granted. Unfortunately our institutions do not have the answers. They were all designed for a different era. Our markets, designed to capitalize on gaps and weaknesses, are already focused ...
 
Seeking a Modern Foundation for the Digital Workplace
13.09.2016
by Dion Hinchcliffe - Take a few minutes and try to imagine the workplace of the near future. What does it look like? Some of the likely items to consider are these: Are mobile, cloud-based productivity and collaboration apps the center of the next-generation digital workplace? Will we all switch over from e-mail to Slack-like lightweight messaging services supported by contextual apps and intelligent chatbots? Will the workplace of the future be contained almost entirely inside virtual reality experiences that provide ultra-realistic online workplaces, ...
 
90-9-1 Rule of Thumb: Fact or Fiction?
13.09.2016
by Stan Garfield - In a typical community, 10% or fewer of the members will tend to post, ask questions, present, etc. The rule of thumb is that 10% of the members will participate at all, and only 1% will regularly be active in discussions and presentations. 90% will not post or speak up at all. Some have questioned whether this rule of thumb really applies. [...] This article provides actual data from a social network, a community, and a social media platform. It also quotes and includes links to other articles, including a range of perspectives. Enterprise ...
 
Employee Engagement Isn't The Same As Controlling Employees
13.09.2016
by Ted Coiné - Dear Leader, I am your front line staffer, your worker bee. I'm the guy who talks to your customers all day, who builds the stuff that you sell, who does the heavy lifting so this company can keep its lights on. And I have a message for you, because it seems they failed to teach this in b-school: You can have my heart and brain, or you can have my unthinking obedience. You can never have both. I want to love the company I work for - who doesn't? When I started with your company, I had really high hopes that this was the home for me, a ...
 
Social collaboration: does it hurt or help sales?
13.09.2016
In a recent blog post, author Michael Mischker posited that online collaboration tools can potentially harm your business. He chalks this up to what he terms a "too many cooks" scenario, where so many people get involved in a project, it becomes difficult to reach a consensus on anything. It's a fascinating post with a number of great points. And while Mischker makes a strong case against social collaboration, there are simply too many statistics that highlight the real benefits to ignore, particularly in sales. The evidence of collaboration being a ...
 
Yammer analytics - what should I measure?
13.09.2016
by Virpi Oinonen - Most internal communications people? are a bit lost when it comes to metrics and internal social networks like Yammer. I interviewed Laurence Lock Lee, the co-founder & Chief ?Scientist at Swoop Analytics, about ESNs and measurement. (A bit too much to read in one go? Download a PDF version of the post). Let's say I'm thinking about launching? Yammer and I work in internal communications. What should I measure? What if want to launch Yammer and I'm responsible for a change management initiative. Let's for argument's sake say I ...
 
Tips for Calculating Intranet ROI
13.09.2016
If you're trying to determine how on earth to calculate the ROI of an intranet or digital workplace, you're not alone. While it is easy to see the qualitative value of a centralized and private portal, that allows your knowledge work to access key people, documents and procedures anytime/anywhere--quantifying the return on this activity is not as straight forward. In fact, surveys show that only 6% of organizations undertake ongoing intranet ROI measurements. This is in stark comparison to the 76% of organizations who see intranet ROI as a ...
 
CASE STUDY: Tales from the ESN trenches - Why knowledge sharing is so important
13.09.2016
Major Barry Byrne knows better than most the value of corporate knowledge sharing. If put in the right hands at the right time, information can dramatically impact the efficiencies of a business and lead to more effective outcomes. As chief information and knowledge officer of the Irish Defence Forces, Byrne is in the business of saving people - not with bombs and bullets but information. "If we don't manage information properly, we are at danger of costing lives," he says. "Effective knowledge sharing and better access to information enables better ...
 
2 accountabilities in KM mentoring
13.09.2016
by Nick MIlton - Mentoring and coaching are both tools within a Knowledge Management Framework, but both commonly overlook the KM role of the mentee. Mentoring and coaching are tried and tested ways of transferring knowledge between an older experienced person, and a younger less experienced person. However this relationship can break down, often through lack of involvement or skills of the younger person. In a recent study for a client we found that knowledge transfer through mentoring was running at about 20% of the efficiency that was needed. When ...
 
Top 10 Tools for Learning 2016
13.09.2016
by Luis Suarez - Every year, and for the last 10 years, which is a huge achievement in this day and age, if you ask me, Jane Hart puts together this wonderful list of Top 100 Tools for Learning, where she encourages everyone to fill in a form, or tweet further along, or even create your own blog post, where you'd be listing your Top 10 Tools for Learning, indicating whether each of those tools would be fitting in under the following categories: Top 100 Tools for Education - for use in schools, colleges, universities, adult ed Top 100 Tools for Workplace ...
 
Bridging Organizational Silos
12.09.2016
One of the greatest challenges organizations face today is to become much more internally cohesive and collaborative. The disconnect between sales and marketing is getting worse, according to the Sales and Marketing Sentiment Study, published by CallidusCloud in September 2016. You would think that with all this new technology that organizations are becoming more aligned and productive. However, CallidusCloud found that in 2016 only 9 percent of organizations felt that their sales and marketing departments were fully aligned, down from 16 percent in ...
 
The Serendipity of Streams
12.09.2016
A stream is simply a life context formed by all the information flowing towards you via a set of trusted connections -- to free people, ideas and resources -- from multiple networks. If in a traditional organization nothing is free and everything has a defined role in some grand scheme, in a stream, everything tends steadily towards free as in both beer and speech. "Social" streams enabled by computing power in the cloud and on smartphones are not a compartmentalized location for a particular kind of activity. They provide an information and connection-rich ...
 
Working out loud: A real alternative to sheep dip training and change programs?
12.09.2016
by Moyra Mackie - Since 1830 farmers have been trying to protect their sheep from parasites by dipping their whole flock in troughs of fungicide and insecticide. At the time it was innovative, quick, compulsory and cost-effective. Over time, however, it's become clear that this well-intentioned process has not eradicated the targeted diseases and has proved toxic to many of the people working with it (not to mention the costs to the environment). Are modern companies stuck in 1830? I see the connections between real sheep dipping and the metaphorical ...
 
Improving Employee Engagement is a Social Activity
12.09.2016
by Christian Buckley - Connecting with each other, sharing and discussing ideas, is part of the human experience. While we tend to idolize and reward the individual contributor, the reality is that most innovation comes through social collaborations. We ask people for opinions or feedback. We modify our opinions or strategies based on the work of others. We edit and iterate, we collaborate and correlate. Even the work we do as individuals can be heavily influenced by these social activities, whether online or in-person. In the years that I have worked ...
 
CEO, COO & CFO key to unlocking social media benefits
12.09.2016
What makes a great leader? Different times demand different skills and styles. So what does leadership look like in a world in which 3 billion people are online and where mass adoption could add 6.7 trillion to the global economy? It's a different mindset. Social leaders 'get' how deeply interconnectivity impacts relationships and are hungry to leverage it. Currently, they are rare. This stems from a lack of awareness about the impact of connected technologies on existing work practices. While eight new users come online a second and 2 billion use social ...
 
Data To Insight: The Evolution Of The Social Command Center
12.09.2016
Social Command Center 1.0 For many organizations and brands - the early days of "social media" resembled both the Wild West and a gold rush all at once. Brands realized that consumers, customers, and people in general, were empowered to say what they wanted about them. And unlike conventional conversations, everything that was said would be documented via digital, on the Web and in some cases archived through search engines. Brands realized they had to get smart about what was being said, and that there was a rapidly growing blind spot between what they ...
 
8 Community Lessons on Our 8th Anniversary
12.09.2016
I can't believe it's been 8 years since I lost the argument and we decided to launch our own community. (That's a story for another day - catch me at the 10 year.) Of course, I'm glad I lost that argument, because of all the benefits the community has brought to Lithium, but also for something else: because it's given us the chance to "walk in our customers shoes," and experience for ourselves the kinds of things you only learn by creating a branded community for your own brand. Because I was involved in launching the community and remain involved as ...
 
How to Build Your Own Online Community
12.09.2016
Microsoft's purchase of LinkedIn signals changes that make now the time for you to create a dedicated platform for your customers. Over the past decade, many small businesses and startups have relied on LinkedIn's groups as places where they could build community among their customers. And they were smart to do that. These groups, and the engagement they created with customers, were key to keeping and growing their customer base. These groups grew as critical venues where business owners and executives could solicit feedback from and be responsive ...
 
Effective cultural responses to learning from mistakes
12.09.2016
by Nick Milton - Everyone sees learning from mistakes as a requirement within Knowledge Management. But how do you set the right culture so this is made possible? Effective lesson learning requires learning from all events, positive and negative. People need to feel free to discuss learning from mistakes and failures, and often talk about the "no-blame culture" as a way to achieve this. However sometimes blame is needed. When people wilfully and recklessly flout rules and guidelines, knowing that they are doing a wrong or stupid thing, then they deserve ...
 
If you are afraid of flexible work
12.09.2016
by Harald Schirmer - If you are afraid of loosing control with flexible work (home office, part time, flexible hours, mobile work, sabbatical) not home office is your problem, but your leadership style ... start improving it. Build trust, learn to share responsibility, enable your employees, respect their (and your) needs. You hired the best people - don't treat them like dumb machines, which need to be controlled to do their work. It works! Good leader have followers... ...
 
What's the organizing principle of today's digital workplace?
09.09.2016
by Dion Hinchcliffe - As companies increasingly seek to update and modernize their digital workplace, along with the supporting skills their workers, they frequently struggle to determine what an effective organizing principle should be. Today's organizations have vastly more technology options available than ever before to improve the way their workplace operates and creates value for its stakeholders. We have a seemingly - and for all practical purposes, effectively - limitless set of digital options now available to us to reach important goals: ...
 
The Digital Workplace Turf War: IT vs. Communications vs. HR
09.09.2016
Successfully launching a digital workplace project is hard. While the expected challenges are usually technology related, often the biggest issues are within the organization as the Digital Workplace becomes an inter-departmental political battlefield. These tools are implemented with the lofty goals of improving employee engagement and increasing workplace productivity. However, conflict arises as inter-departmental teams try to work through the details of implementation. IT, who has long owned enterprise software inside organizations, sees selecting ...
 
Anticipatory stress of after-hours email exhausting employees
09.09.2016
It's become the norm for many U.S. employees to respond to work emails after business hours. While that may seem like an increase in productivity, in reality, it's having harmful effects on worker well-being. New study A new study, "Exhausted But Unable to Disconnect," authored by Liuba Belkin of Lehigh University, William Becker of Virginia Tech and Samantha A. Conroy of Colorado State University, shows it's not just the amount of time spent on work emails, but the anticipatory stress and expectation of answering after-hours emails that is draining ...
 
The Procrastination Situation
09.09.2016
Today, September 6, is Fight Procrastination Day. About a week ago, I decided this would be a great topic for a blog post. But then Labor Day weekend came and went, and this morning found me sitting at my desk, typing furiously, finally putting down all the thoughts that have been bubbling in my brain while I enjoyed some downtime these last few days. Thankfully, I work well under deadline pressure, so knocking out a quick blog post isn't such a stressful way to start a short workweek. No pressure; it's not like this blog post has huge implications for ...
 
When you need to Copy Exactly
09.09.2016
by Nick Milton - Sometimes transferring knowledge means transferring an exact copy, especially when you don't really know why things work the way they do. How do you transfer knowledge and practice from a development site to mass production sites? This is a big problem for Intel - chip manufacture is a complex process, the full details of interactions within the system are not known, and errors need to be avoided. It is essential that technology transfer to mass production takes place as quickly as possible, without disruptive quality issues, and ...
 
PKM for kids?
09.09.2016
I've been thinking in the last few days about a direction to organise my current experiences and thinking about learning. It always have been about an individual in a social space, in a continuum of teams, communities and networks, but at the current iteration the age went from adults to young kids, bringing a lot of new factors into the equation. There are still a lot of practicalities of figuring out how to "do" unschooling in our context, but the insights from the process call for a bigger frame to work on. And, as always, serendipity works its way, ...
 
The Future Belongs to the Curious: How Are We Bringing Curiosity Into School?
09.09.2016
What is curiosity? The word is associated with the irregular form of the Latin verb cura, which can mean worry or care about or cure. The word closest in meaning is inquisitive, which also has a Latin root: quaere, to search into, to seek. (How Can Teachers Foster Curiosity?) Curiosity is the quest for new ideas and information. Folks who are curious aren't satisfied with what they already know or have figured out. They go after what they don't know or can't understand -- and that missing information can become a driving need to find out. "Curiosity's ...
 
"Employee" Social Networks: ESNs from the Employee Point of View
08.09.2016
by Jennifer Honig - On the September 1, 2016 #ESNchat we discussed "Employee Social Networks: Enterprise Social Networks (ESNs) from the Employee Point of View" with Michael M. Moon from ExcelHRate as our special guest. "EMPLOYEE social networks. A great way to describe what we try to provide." "Just from the title, it makes me wonder why #ESN hasn't always stood for Employee Social Network." Employees are the heart and soul of any ESN. From the CEO, down to the junior most employee, and everyone in between; each person has a perspective on how ...
 
Using the Enterprise Social Network to Build Trust
08.09.2016
And to act like a real human. Claire Lew penned an insightful post a couple of days ago looking at the results of a recent survey on trust in the workplace, with some unfortunate insights in how many employees see their top leaders. "From it, they discovered: One in three people don't trust their employer." "I found this statistic astounding. As I read on, what surprised me even more was that only 24% of employees in this study believe their CEO exhibited highly ethical behavior." "Clearly, there is a trust gap between leadership teams and employees." ...
 
Too Much Information Too Soon
08.09.2016
by Richard Millington - Last Saturday my wife and I went to a cafe for breakfast. It was mostly empty. One employee was showing another how the till (cash register) worked. Then she showed her which options linked to which menu items, how to serve customers, where to sit customers, which tables referred to which customer numbers, what food items were/weren't available, what time they opened, what time they closed, how to handle customers with limited English, the different types of tea, what taxes she had to pay etc etc... You get the idea. The new employee ...
 
What do Customer Communities have in Common with Employee Communities?
08.09.2016
In June we wrote a blog post "Is Bridging the Enterprise-Consumer Social Networking Divide a Bridge too Far", which went to some length in describing why these two worlds appeared to be operating in different solar systems. In fact, we pointed out that blindly adopting the media centricity and activity measures from consumer social networking into the Enterprise, could actually cause more harm than good. In this post we want to explore what might be common and potentially useful adoptions from the consumer world to inside the Enterprise. I must say that ...
 
The Real Dawn of Enterprise Social? From Consolidation to Democratisation
08.09.2016
Remember when the predominant enterprise social media strategy was about consolidating everything into one main brand account and block everyone from creating anything new or doing their own thing? I can understand why these plans and policies were thrown at CMOs: social was threatening the marketer's control of their brand. Locking it up in a cage was the logical way to deal with it. Even from an IT point of view an uncontrollable growing account sprawl posed a significant risk. So how did the enterprise tech industry try and help? Well, there have ...
 
Dateianhänge: Der Tod effizienter digitaler Zusammenarbeit
07.09.2016
von Stefan Pfeiffer - Sie sind der Beginn allen Übels. Sie verstopfen E-Mail-Postfächer. Sie verteilen sich wie Pollen auf lokalen Festplatten. Sie sind nicht kontrollierbar. Und sie sind der Tod vernünftiger digitaler Zusammenarbeit. Von was spreche ich? Dateianhänge. Seitdem E-Mail den Einzug gehalten hat, werden Dateien, meist Texte, Tabellen und Präsentationen, aber vermehrt auch Grafik- und PDF-Dateien als Dateianhang verschickt. Von einer Person an zehn Empfänger. Diese zehn Empfänger verteilen sie dann weiter. Und oft wird von verschiedenen Personen ...
 
What Enterprise Social Networking Can Learn from Pokémon Go
07.09.2016
Pokémon Go is a global, viral success -- and it's hard not to be envious. Of course, Pokémon itself was not an overnight success. It has been around since Nintendo released it on its Gameboy device in the 1990s. It was Niantic's release of a location-enabled version for smartphones that triggered its viral growth. Enterprise Social Networking (ESN) has been around for quite a while too, first in the guise of 'Knowledge Management' and now in its more recent incarnation as 'Facebook inside.' Viral growth, however, is still ...
 
Is It A Blip Or A Dip? Internal Or External?
07.09.2016
by Richard Millington - very summer people ask whether they should be worried about declining traffic in a community. Is this a blip or is it a dip? Summer or no summer, this is a simple thing to check. Check if the number of people visiting your community has declined. If it has, this is an external factor. This means it's not directly your fault. This might be seasonal variations (compare with last year), a hit to search traffic or referrals (check sources of traffic to see what's declined), or a structural change to the site that makes it harder to ...
 
The SKYbrary wiki - how aviation safety knowledge is shared
07.09.2016
by Nick Milton - I blogged yesterday about the culture of learning in the aviation industry. Here is an example of how this works in practice. Yesterday's blog mentioned learning primarily in the context of lesson learning. However this is not the only method of sharing aviation knowledge. SKYbrary (pictured below) is an outstanding wiki for sharing analyses, methods and toolkits for avialtion safety. SKYbrary is an electronic repository of safety knowledge related to flight operations, air traffic management (ATM) and aviation safety in general. ...
 
6 Research-Backed Reasons to Rethink Your Annual Employee Evaluation
07.09.2016
Everyone hates annual employee evaluations, but I don't think that's a big secret. Many employees dread their upcoming evaluation for weeks or months in advance - and whether they're willing to admit it or not - most managers hate employee evaluations as much or more than employees do. But everyone continues suffering through them as though they're an unappealing, yet necessary task for organizational health. In fact, according to a recent SHRM study, as many as 72 percent of companies still conduct an annual employee appraisal. Although ...
 
Whatever Happened to Critical Thinking?
07.09.2016
by Luis Suarez - One of the biggest challenges I have been facing in the last couple of weeks, upon resuming my blogging mojo, while reducing my own online presence in different media tools, has been re-building my own blogroll. Remember them? They were a really cool way to help you build community, through wonderful interactions and connections via comments, trackbacks, pingbacks and what not, around the stuff you were truly passionate about and loved writing on and on and on. They were, and still are!, one of the core founding elements of the so-called ...
 
Stimmen und Stimmungen: Das Intranet als Themenradar
06.09.2016
Es klingt verlockend: In einem interaktiven Intranet tauschen sich die Mitarbeiter aus und liefern wertvolle Aufschlüsse darüber, welche Themen und Botschaften auf Interesse stoßen und wo im Gegenzug weiterer Informationsbedarf besteht. Doch wie gelingt es in der Praxis tatsächlich, die Beteiligung anzuregen und anschließend das Intranet als Themenradar zu nutzen? Fünf einfache Tipps helfen Kommunikationsmanagern im Tagesgeschäft: Likes und geteilte Beiträge der Nutzer beobachten und in Themen kategorisieren. Diese Übersicht ist eine gute Grundlage, ...
 
Top 10 Technologies Driving the Digital Workplace
06.09.2016
How ambient knowledge, virtual personal assistants and production studio technology will offer a competitive edge. We are entering a new era of employee-facing technologies. More cloud deployments and enhanced digital dexterity within the workforce will generate a significant competitive advantage for the organizations using them most effectively. Matthew W. Cain, vice president and distinguished analyst at Gartner, has identified the top 10 employee-facing technology trends that CIOs will likely use to drive digital workplace transformation: Ambient ...
 
Digital Transformation: The Latest Flavor in the History of Innovation
06.09.2016
Digital is the latest promise in a long line of technology-driven innovation advances. Take your pick: digital value, digital transformation, digital customer experience, digital business, even digital disruption. All are top of mind right now with executives from backroom operations to the board room. In our rush to champion digital have we forgotten one of the most amazing innovations of all time? Paper. Yes, paper. As digital now looks to overtake and even eradicate paper, we would do well to remember the lessons learned along our journey to digital. ...
 
Make It Hard To Disrupt Someone's Workflow
06.09.2016
by Richard Millington . It's often hard to reach one or more of our team. This is deliberate. We spend many hours each day not checking Slack, Skype, email, or any social media tool. We're busy, like you, getting real work done. If there is truly an issue which needs an urgent response, we all have each other's number (hasn't happened yet). Collaboration tools trick us into thinking we need to be easier to reach. They suggest we should be constantly interacting and sharing ideas/opinions on each other's work. It's a myth. We need to be harder to reach. ...
 
Knowledge Management is adopted most readily when lives depend on it
06.09.2016
by Nick Milton - Organisations that understand most clearly the value of knowledge will adopt knowledge management as a matter of course. So knowledge managers need to demonstrate that value. As a result, we see Knowledge Management most readily adopted in areas where poor KM results in loss of large sums of money, or even loss of life. The emergency services, big engineering, the military, were all early adopters of Knowledge Management. [...] The challenge for the knowledge manager The big challenge is for the knowledge manager who works in other industries, ...
 
Collaborative writing - appreciation and lessons learned
06.09.2016
by Harald Schirmer - I am officially flashed! In the spirit of social collaboration, I asked my network to review, extend, criticize and challenge my draft for an article. Before I will consolidate the great input to one fluent document I would like to say a big THANKYOU to all the thoughts and work, which the contributors shared. [...] ...
 
The Mindset of Work
06.09.2016
by Luis Suarez - What's the future of work? I bet that's probably the number one single question we all keep bumping into multiple times during the course of the day and, yet, we still haven't got a clue about what the real future of work might be like in the long run. We know it's going to be impacted big time by technology, if not already!, where we eventually might not even talk about work anymore, but more on that in another upcoming blog post. What I'm most interested in at the moment though is how we would probably need to start working things ...
 
8 Tips to Encourage Collaboration in the Agile Workplace
05.09.2016
It has become increasingly challenging for companies to be innovative in the global economy, yet that's what is needed to gain or retain a competitive edge. So how can companies generate new and better ideas and execute them successfully? By encouraging employees to work collaboratively. According to salesforce.com, 97 percent of workers believe that a lack of team alignment directly impacts the outcome of a project, and 86 percent cite lack of collaboration and poor communication for workplace failures. Companies are realizing that encouraging collaboration ...
 
Using Your ESN with Live Events
05.09.2016
by Jennifer Honig - On the August 25, 2016 #ESNchat we discussed "Using Your ESN with Live Events." Enterprise Social Networks (ESN) can be the focal point of a live "virtual" event with AMAs- Ask Me Anything, Q&As, and Town Halls as well as a great accessory to a live "physical" event such as a conference. Planning, debriefing, and developing best practices ensures that ESN-enabled events go smoothly and become an essential element of the culture. In addition, using your ESN for live events creates opportunities for employees to engage and contribute ...
 
Locked Into A Failing Strategy
05.09.2016
by Richard Millington - I've been following a branded community for 5 years. It's six years old. The two creators write about its success for marketing publications. They also speak at their industry's events and publish their thoughts on the company blog. I wonder what makes them consider this a success? Based on the 4 comments in the past 3 months? Based upon the absence of mentions on any social platform? Based upon negligible traffic on Alexa or Compete? All community articles are peer-authored (i.e. paid for). There is no visible place to interact ...
 
Reimagine Enterprise Search to Unlock Deeper Information Discovery
05.09.2016
Today's enterprise searches inevitably produce more pages of results than most of us can possibly absorb. So the resulting information overload all but ensures that whatever nuggets of new knowledge do exist are destined to remain buried. That's a slippery slope because when we let enterprise search engines influence what we discover, two dangerous things begin to happen: First, the popularity of search results -- not their usefulness -- starts to define their relevance. Second, information starts to be censored, not by its content, but by its obscurity ...
 
The Long Term Value of Current Content and Knowledge Sharing = Your Relevance
05.09.2016
The future relevance of your organization and the value you can provide to customers and stakeholders is determined by your organization's ability to share knowledge! Making knowledge sharing a sustainable part of success is a vital component of long term organization success, particularly in organizations comprised primarily of knowledge workers. Knowledge sharing happens when knowledge is voluntarily passed from one person to another, whether it is done so formally or informally, as part of the work flow. When an organization's culture is built on ...
 
Why Don't You Show Your Work?
05.09.2016
by Luis Suarez - There used to be a time when plenty of knowledge (Web) workers flocked to the Social Web to nurture, cultivate and build their own external social networks. Mostly, as an opportunity to introduce emergence into their work practices, while getting acquainted with all of the rage around social tools through first hand experiences. Perhaps, the most typical example of how people would achieve such levels of commitment and involvement with the so-called Web 2.0 spirit would be through the sharing of their own work, openly and available to ...
 
Know-how weitergeben: Nur wenige Chefs fördern den Wissensaustausch
05.09.2016
Der Erfolg eines Unternehmens hängt davon ab, ob Mitarbeiter ihr Wissen teilen oder für sich behalten. Die Mehrheit der Chefs weiß das auch. Doch nur wenige Führungskräfte fördern den Wissensaustausch tatsächlich. Der neue Mitarbeiter hat einen vorbildlichen Lebenslauf: Er hat studiert, promoviert und kann jahrelange Berufserfahrung in unterschiedlichen Unternehmen vorweisen. Doch zum wirtschaftlichen Erfolg seines neuen Arbeitgebers trägt er wenig bei: Er hat schlicht keine Ahnung von den Unternehmensstrukturen und -abläufen. Und die Kollegen verraten ...
 
New research highlights challenges to using ESNs
02.09.2016
Fewer than 50 per cent of communicators believe the implementation of internal social media tools in their organisation has been successful. Does that include you? That's one of the findings from a new PR Academy survey of internal communication, PR and digital communication professionals about the use of enterprise social networks (ESNs). Despite the challenges to the successful implementation of ESNs identified by respondents, 66 per cent of them agree they're having a positive impact on internal communication practice. The report explores the challenges ...
 
Why Social Curation Is The Next BIG Thing
02.09.2016
Social curation has been used for many years by bloggers, news sources and influencers around the world to bring together content. It's being used across sites like Pinterest, Instagram and Twitter to allow following users to discover new content every day. Creation to curation Content creators have always been focused on delivering new content to their communities every week to keep a consistent flow, but as we see a growing number of content creators in the UK & US, we saw a decrease in content creation and an increase in content curation on sites ...
 
The Biggest Difference Between Good and Bad Intranets: A Focus on Users
02.09.2016
Good intranets come in different shapes, sizes and colors, but they share one thing in common: a focus on users. This single factor has a huge influence on planning exercises, on software selection, on the design of the intranet and on launch and training activities. But many companies seem to forget who the intranet is for. A user-first mindset A user-focused approach to building intranets begins with a user-first mindset: - The intranet's primary purpose is to help users (employees) do their jobs better - Users possess a wealth of knowledge about their ...
 
Working Out Louder
02.09.2016
So Working Out Loud (or WOL) is a movement that's gained a fair bit of traction over the last year or two. The idea is that rather than working in isolation you work more publicly. There's an official WOL type definition and an official number of steps and circles and things to WOL and that's just fine and dandy. But for me WOL is less about the steps and more about a general way of working. It's about an attitude or an approach rather than a thing.. In fact during #pkmchat today I said just that. It's all too easy to get suckered into another model ...
 
Diversity Strengthens (and Grows) Your Community
02.09.2016
Diversity is a global topic that deserves attention. These days, most people know diversity and inclusion is important for a culture and community to thrive, but it can be hard to back up that claim with solid answers - beyond just knowing, morally, that diversity is important. Since your online community is an extension of your organization - whether comprised of association members, customers for a certain product or service, or just die-hard fans of a movement - it makes sense that maintaining diversity in an online community is important, as well. ...
 
11 Must-Have File Library Features to Look for When Selecting Online Community Software
02.09.2016
Ask 10 people in your office to describe your online community software. I bet almost all of them talk about forums and discussions. While forums are great for ongoing conversations, they're not effective for centralizing community resources or allowing members to share tools or collaborate on documents. That's why file libraries are an equally popular feature. File libraries are more than just collections of documents. In the best online community software, file libraries facilitate the exchange of information, helping your members learn and grow. Frequented ...
 
That Millennial Thing: How to Train & Develop a New Generation of Leaders
02.09.2016
Are great leaders made or born? It's a question we've long debated on CMSWire -- here and here and even here. And while there are valid arguments both ways, one thing is clear: Everyone, including the most natural born leaders, can benefit from training and development. That fact is especially clear today as Corporate America struggles under the weight of a formidable demographic shift. And it all revolves around the exit of the baby boomers and the rise of the millennials. From Baby Boomers to Millennials Are Millennials Ready to Manage? It's ...
 
7 reasons the benefits of modern comms outweigh the risks
01.09.2016
Your employees can solve problems on social enterprise networks. Your leaders can quash rumors and encourage innovation. Work can even be more fun. Perhaps you've heard the fretting of senior leaders and read the cautionary briefs written up by your legal department. Everybody wants you to know that modern internal communications--the social, digital kind--come with risks. Employees might share confidential information. Productivity could decline as they waste time "liking" and reading non-essential posts on your enterprise social network. Management ...
 
Mastering Emotional Intelligence in the Digital Workplace
01.09.2016
Emotional intelligence has an outsized impact in the workplace -- we've heard this message over and over again. Studies suggest that people with high emotional intelligence have better job performance and higher leadership capacity, among other benefits. Knowing this, companies strive to cultivate emotional intelligence, or EQ, in their leadership and hire new employees who display a high capacity for emotional intelligence. Daniel Goleman, one of the leading experts on emotional intelligence, identified five traits that distinguish emotionally ...
 
Train Now Or Police Later
01.09.2016
by Richard Millington - Read this post by Dave from Agilebits. "The reality is we could make Slack work for us but it would require constant policing. I simply don't want to be that bad cop, and I don't want to hire a police force either. Furthermore, Slack was not designed for the deep, meaningful conversations that are needed to move 1Password forward." One of the startling results of our survey is most organisations spend precisely 0 hours training their employees how to collaborate. Yet everyone seems to expect new colleagues to be great team players ...
 
5 Proven Tips to Build a Collaborative Community
01.09.2016
Social collaboration is one of the best ways to quickly build a fun and enthusiastic community online. People want to enjoy being part of a community, engaging with others in conversation and discussions, sharing and working together. People want to feel as though they offer value to a community. As most community managers will tell you, each member of a community brings value, encouraging them to share and collaborate helps grow their personal sense of value within the community. There are no set ways to build a collaborative community, there are a ...
 
Proactive Strategies for Online Community Management
01.09.2016
Passion can't be faked. But with some creative nurturing, it can be transformed. That's the mission of a community manager, and to a broader extent, the founders of an online community. Their job is to provide an environment for intersecting interests and causes - the architecture, the tools, and the ongoing engagement and grooming. In turn, that environment takes on a life of its own to ferment those interests and causes for its members, and potentially, a global network of like-minded people. Every online community should have clear goals, ...
 
Accurate Enterprise Search: Practical Ways to Improve User Experience
01.09.2016
Martin White raised some important points in his recent CMSWire article on high quality enterprise search. Users rightfully expect highly relevant results from enterprise search -- an expectation shaped by their experiences with internet and e-commerce search such as Google, Bing, and Amazon. Although there are vast differences between internet and e-commerce search as compared to enterprise search, there are nonetheless lessons and processes that can be applied in each case to achieve search accuracy. Measuring Search Accuracy Search Engine Scoring ...
 
If You Don't Upgrade Your HR Tech, Your Employees Might Leave
01.09.2016
As an employer, you might think you're saving money by sticking with older human resources Opens a New Window. (HR) software, but you'd be wrong. Access to new technology plays a role in employees' satisfaction with their jobs and employers. The older the tech, the more likely people are going to feel it's inadequate and use it as a reason to look for work elsewhere, according to a recent survey Opens a New Window. of corporate IT practices. The survey of 700 IT managers and 1,400 employees in five countries conducted for Sungard ...
 
When Strategy Walks Out the Door
01.09.2016
It's ironic that companies often spend significant resources on external strategy advice while ignoring one the most fruitful sources of strategic insights: their own employees. Unfortunately, employees whose ideas about strategy aren't listened to may quit -- and take their ideas with them. advertisement When Strategy Walks Out the Door The most frequent question I get asked by executives is: "What should our strategy be?" I tell most questioners -- to their surprise -- that they shouldn't be asking me. And, frankly, neither should they rely on answers ...
 
Creating the Best Workplace on Earth
01.09.2016
Suppose you want to design the best company on earth to work for. What would it be like? For three years we've been investigating this question by asking hundreds of executives in surveys and in seminars all over the world to describe their ideal organization. This mission arose from our research into the relationship between authenticity and effective leadership. Simply put, people will not follow a leader they feel is inauthentic. But the executives we questioned made it clear that to be authentic, they needed to work for an authentic organization. ...
 
Center and Periphery
01.09.2016
It's October 31, 1517. How did 41-year-old Pope Leo X spend the day? We don't know, but we might speculate. He was more a textbook Medici than a textbook pope: troop commander, developer of Saint Peter's Basilica, a man who enjoyed the pleasures of life, the arts, and hunting. It is conceivable that Leo X was busy on this day with financial matters. Because of his rampant appetite for money to pay for the reconstruction of Saint Peter's, he managed to turn the trade in indulgences in Germany into a flourishing cash machine for Rome. Also on October 31, ...