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Curated hints on Digital Transformation, Enterprise 2.0, Enterprise Social Networks, Social Intranets, Social Collaboration, Knowledge Management, HR 2.0, ... and all the rest
Dr.-Ing. Carsten Rose – Effective: 31.08.2016
Social Business Digest by caro - Archive 08/2016
 

Archive 08/2016

 

Why Collaboration Works for Others, But Not for You
31.08.2016
by Sam Marshall - Imagine I told you about a wonderful family vacation I'd just enjoyed. Duly inspired, you book the same hotel, same excursions and visit the same restaurants. But your family finds it a drag. Why? Because your family is different -- maybe they don't like museums, or wanted more nightlife. It's the same with collaboration: for every success story you read, there will be dozens of companies that try the same thing and find it flops. For example, Altimeter Group founder Charlene Li recently reported that only 36 percent of companies said ...
 
Imagining open collaboration
31.08.2016
by Harold Jarche - At work and in school we are pretty good at creating documentation to share explicit knowledge. This is the kind of knowledge that goes into training programmes. It's the result of interviews with subject matter experts and reviews of the field of study. For the most part, it's stuff that is easy to codify and share. On the other hand, understanding implicit knowledge requires a lot of conversations. It means learning and working at the same time. The type of knowledge we need to make critical decisions is often emergent, in that it ...
 
Unpacking WOL
31.08.2016
by Kate Pinner - In this weeks PKM chat we will be "unpacking" Working Out Loud (WOL). It's the second part of a three part series deep diving into how each of us looks at PKM (week 1) and WOL (week 2) and where these concepts may or may not intersect (week 3). You can catch up on last week's chat here . The whole concept for a three part series got started when Gail Radeki of Raft Learning and I realized we wanted to host discussions on similar topics. I originally wanted to dive right into where Harold Jarche's PKM method and John Stepper's version ...
 
An Internal Communications App - 3 Things to Keep in Mind
31.08.2016
Many companies today think about an internal communications app. They want to connect faster and more reliable with all of their employees. So that should be easy because it is just an app, right? Unfortunately that's not the case for a corporate environment and you will run into questions that you might not be aware of today. We worked with customers worldwide to provide their employee app and talked to hundreds of communications professionals and here I would like to share our learnings about the top three challenges that you need to plan for. Security ...
 
Cracking the Digital Workplace Governance Code
31.08.2016
Raise your hand if any of the following sounds familiar: does your organization still use traditional file shares? Do you have a sneaking suspicion your existing intranet solution is not being leveraged to its fullest potential? Organizations hoping to reap the benefits of a digital workplace -- enabling mobility, maintaining security, reducing redundancy, streamlining knowledge sharing and ultimately padding the bottom line -- must come to terms with three inconvenient truths: You cannot cut and paste existing standard operating procedures from a traditional ...
 
How top companies recruit employee mentors
31.08.2016
This post was adapted from APQC's "Workplace Mentoring" best practices report. View an overview of the study findings or download the full report. This post was written by Lauren Trees, a research program manager at member-based nonprofit APQC, the world's foremost authority in benchmarking, best practices, process and performance improvement, and knowledge management. Interest in workplace mentoring programs has heated up in recent years as companies look for ways to hold onto younger employees and help them move up the ranks. On the surface, mentoring ...
 
Spring Cleaning - What Parts of Your Community Need Work?
31.08.2016
It's spring, which means it's time to fine tune your community. What aspects of your community can you improve? Are there any nagging issues you've been meaning to work on? If you run a community, you constantly have to balance two big groups: your members' needs and your organization's needs. When deciding what parts of your community need tweaking or a check-in, consider the overlap between those two groups. How will your fine tuning support them? You probably have a million little things on your list, but here are the top five ideas for spring we ...
 
Metrics for Internal and Customer Communities
31.08.2016
by Vanessa DiMauro - Companies develop online communities for numerous qualitative and quantitative gains, from improving corporate communication and climate to enhancing customer service and gaining valuable user insight. Whatever the initial goals of the community, the tie between online communities and organizational strategies must be made clear in order to deliver maximum value. However, even if online communities are successful in terms of member engagement, their value can be difficult to translate when business stakeholders start asking for hard ...
 
Is It Just A Novelty?
31.08.2016
by Richard Millington - This happens a lot. You launch a new idea, type of discussion, or content series and it's instantly popular. It might be one of the most popular things you've done yet. Over the following weeks and months, the popularity fades. This is because what you launched is a novelty. It was original, fun, and surprising. Ultimately, however, it didn't yield any major value to the group and the popularity quickly faded. This happens with many things; types of discussions, AMAs, working out loud discussions, feature-style content, weekly ...
 
Search-Tools erhöhen den Firmen-IQ
31.08.2016
Es muss nicht zur frustrierenden Suche nach der Nadel im Heuhaufen ausufern. Spezielle Tools systematisieren und erleichtern die Gewinnung von Informationen aus großen Datenmengen. Bisherige Anwender wollen ihre Nutzung ausweiten. Forrester Consulting hat eine Studie vorgelegt über Anwendererfahrungen mit Tools für die Suche in Unternehmensdaten aller Art. Auftraggeber war das österreichische Unternehmen Mindbreeze, dazu mehr am Ende dieses Artikels. Die Studie lässt erkennen, auf was erfahrene Anwender Wert legen. Das Wissen nicht einer Elite vorbehalten! ...
 
Implementing Enterprise Social Networks (ESNs): The challenges and benefits
30.08.2016
The study conducted by Kevin Ruck of PR Academy set out to explore the challenges and benefits of ESNs in more depth. It incorporated an online survey and interviews with ESN managers. Below are some of the key findings: Challenges Interaction with blog posts on ESNs was reported as the greatest single challenge in this study. 68 percent of respondents said that encouraging employees to post comments on blogs is a challenge and 64 percent of respondents said that encouraging managers to reply to comments is a challenge. Furthermore, 62 percent of respondents ...
 
Linklog 91: Going Beyond ESN Adoption
30.08.2016
After attending IABC UK and the Employee Engagement Alliance's LondonWOL event "Using Enterprise Social Networks to nurture employee engagement and advocacy", this week's curator, Sam Thomas, considers the key barriers and solutions to dips in ESN participation. Common discussions on ESN adoption When dealing with ESNs, implementation is, unsurprisingly, just the beginning. A common trope of ESN implementations in large organisations is to see high levels of initial engagement, as employees investigate the platform and build their profiles. But then, ...
 
Top insights on collaboration, sharing and digital productivity
30.08.2016
Summary: In a digitally connected world, collaboration is an essential skill - within the enterprise, in communities and on social media. We offer some insights. Collaboration has always been a fundamental part of business, but digital technology and the rise of social media have elevated it to a new level. Today we don't have to be in the same office or team to collaborate -- we can participate in multiple teams simultaneously, working across boundaries of time, place and organization. Trouble is, few of us have learned the skills to do that well, and ...
 
Changing change management
30.08.2016
by Peter Bjellerup - In times of change, change management needs to change too. I think we can all agree that we have never experienced such frantic change as we currently experience, at least not at such a world-wide scale. There may have been periods of rapid change before, but not spread widely across the globe in the way we currently see. Revolutionary ideas, technologies and trends seem to crop up wherever. And, through internet and our physical mobility, they can spread like wildfire across the globe.dust-1158884_1920 In this environment, if you ...
 
Social Tools, Social Business, And Cleaning Out The Garage
30.08.2016
by Richard Millington - Which of these do you think will have the biggest impact upon collaboration: Letting employees use social tools (slack, instant messaging, blogging) to communicate with one another instead of email? Ensuring employees know where to find every document on a shared drive and keeping them updated? Once outside of the social business bubble, it's not even close. The biggest frustration isn't that employees have to use email to speak with one another. The biggest frustration is losing time and opportunities searching for documents ...
 
The Social Leader Is the Secret Ingredient to Branding Success
30.08.2016
by Cheryl K Burgess - Social employee advocacy continues to grow in both sophistication and value. This new authentic marketing channel has become infused in the DNA of organizations across the globe. It's a brave new world, although, for many, unlocking the power of the social employee remains something of a mystery. As those who have figured out the recipe will tell you, the social leader is the secret ingredient to branding success. So what is the function of the social leader, and how can they help bring value to your organization's social marketing ...
 
Technology and the Future of Work -- Where Are We Headed?
30.08.2016
by Alan Lepofsky - For the past few decades, we've been busy adding new tools into our business workflows. We expanded communications beyond just email to now include group chat, and social networks. We've gone mobile, and even cloud based, but the reality is, in recent years, little has actually changed in the way we get work done. In fact, all we've really done is build layers on top of what we already have. Real change -- the kind that fundamentally redefines how we work, create, share and discover -- is coming soon. We're likely to see it impact ...
 
Testing a tool vs piloting a framework
30.08.2016
by Nick Milton - I blogged yesterday about this different between a KM tool and a KM framework. This distinction is critical when it comes to testing and piloting Knowledge Management. The early stages of Knowledge Management Implementation often involve testing and piloting. We can look at these as tests at two different levels: Tests are where you apply a single KM tool,process or technology to a single business issue, in order to demonstrate that it can be applied in your organization ("proof of concept"). A proof of concept trial usually lasts a ...
 
The Current Trends in Digital Disruption
30.08.2016
Few would argue that we are not living in a time where entire industries and massive brands are being heavily disrupted. When solutions to old ways of doing things are combined with technology that facilitates innovative new ways of looking at and dealing with those problems, we tend to see market and digital disruption on a huge scale. Technology is often the driver for the innovation that we see today, yet business model changes and new marketing channels are combining to make this an even larger challenge for many. Tech Innovation Without Business ...
 
Is working out loud and sharing really collaboration?
29.08.2016
by Oscar Berg - Following the presentations at the IntraTeam Event 2016 yesterday, Wedge Black sparked a discussion on Twitter whether or not working out loud and sharing is really about collaboration. It's a very interesting and relevant question that deserves to be answered. To share my point of view of this, I need more than a few tweets. I need to get back to my view of collaboration. I have said it and written it many times before, but it needs to be repeated: Collaboration is the very reason the organization you work for exists. It brings ...
 
Silos will kill your company
29.08.2016
The award winning Financial Times journalist Gillian Tett on the perils of corporate silo culture... and how to avoid it. While I was covering the financial sector for the FT, I was fascinated by the sheer stupidity of many of the bankers and regulators during the financial crisis in terms of their inability to see problems coming. I strongly believe that one of the biggest reasons for their inability to see the problems coming was the fact that so many financial institutions were so marred by silos internally. It was so fragmented that people couldn't ...
 
Which Of These Is More Important?
29.08.2016
by Richard Millington - Why people aren't participating or why people are participating? Both can reveal useful data, but the latter is usually more important than the former. The problem with the non-participants is they might not be part of your target audience. They're simply people who were caught up in the recruitment net. If you're carving out a really unique niche (as you should), then most people won't be part of your target audience. Adjusting what you do to appeal to the non-participants can do a lot of harm. It feels smart to figure out why ...
 
Uncover Hidden Opportunities in the Long Tail of Search
29.08.2016
Top search queries provide site and content owners valuable insights into the needs and the demands of the end user. But the other end of the search log file -- the end of the long tail -- gets very little attention, especially in enterprise search circles. Public site SEO experts are aware of the value these searches provide, but you might wonder why you should worry about infrequent search terms or queries that deliver no results at all. These rare terms provide real opportunity for businesses smart enough and agile enough to care. Still not convinced? ...
 
Three ages of KM thinking - tool, toolbox, framework
29.08.2016
by Nick Milton - It's quite common to see blog posts on "the three ages of KM". In this blog, I look at three stages of development in my own thinking about Knowledge Management. Three ages of man, from wikimedia commons Stage 1 - focus on one or two tools Stage 2 - build a toolbox Stage 3 - implement a Framework [...] ...
 
Social Media Is Not The Death Of Meaningful Communication
29.08.2016
by Meghan M. Biro - It's no secret that I am a fan of social media. And clearly I'm not alone. With 313 million Twitter users, there are a whole lot of conversations happening in 140 characters. But I would like to refute the notion that social media is completely to blame for the death of meaningful communication. In fact, I think it has opened doors that wouldn't be open without these networks. Twitter, Instagram and Snapchat are great examples of platforms connecting people. Some relationships online are shallow, some are not -- kind of like real ...
 
So bauen Sie Ihr persönliches Netzwerk im Unternehmen auf
26.08.2016
von Bastian Wilkat - Warum Sie sich ein unternehmensinternes persönliches Netzwerk aufbauen sollten "Jetzt sitze ich schon wieder bei so einem Kunden, der absolut jede technische Frage beantwortet haben will", grübelt Jan vor sich hin. Jan arbeitet im Vertrieb einer Softwarefirma, die ein Kundenmanagement-Progamm vertreibt. Er kennt sich mit der Technik prinzipiell aus. Doch hin und wieder gehen Fragen so tief ins Detail, dass sie nur von einem Entwickler beantwortet werden können. An sich kein Thema. Aber die Software ist nur ein Produkt von zwölf verschiedenen ...
 
Why you need to integrate social media into your business
26.08.2016
Customers are becoming more talkative. Since the advent of social media, people are now only one click away from getting in touch with their favorite brands and want to talk as close to face-to-face with their reps as possible. What's more, these discussions often take place in public, comprising recorded knowledge - for example, Facebook comments on a public page can be viewed by anyone. This puts businesses in a position where they have to reply. Otherwise it may seem like they're trying to avoid complaints and questions. Traditional social media strategies ...
 
Driving digital transformation through collaboration
26.08.2016
Collaboration is a tool for business transformation in which the chief information officer's role is both technological and cultural, enabling staff to communicate through easy-to-use digital channels. Digital transformation is becoming a buzzword in the modern company. It involves digitising things that were done manually on paper before and hopefully enhancing them in the process. It is changing everything from field sales to financial processing and customer support. Notably, chief information officers (CIOs) are now being tasked with using it to ...
 
The Asymmetrical Advantage of Working Out Loud
26.08.2016
by Simon Terry - Working out loud enables others to better understand you and your work. That can be an advantage if it allows you to focus on them. Working out loud is not close to common. The practice is growing as more people realise the benefits of purposefully sharing their work in progress. However, it a passionate but small community who consistently practice working out loud. As someone who works out loud a lot, I have seen a particular advantage in the asymmetry of working out loud practice. People I meet often know a lot about what I do. That ...
 
Digital Culture Run Amok: The Case for Community Management
26.08.2016
by Rachel Happe - The complexity of the world is at our fingertips. It's in our faces and on our screens. We are deluged daily with information we don't have time to process. Anxiety drugs and self-medication are rampant. The political climate has become angry and destructive. Some days it seems like the world is broken. We are technically more connected than ever, but emotionally more isolated. Untethering ourselves from geographic limitations has not brought us closer together. Instead, it's allowed us to find and surround ourselves ...
 
How To Solve The Digital Dilemma
26.08.2016
by Nigel Fenwick - From the start of my research into the changes surrounding emerging digital technologies in 2013 (see "The Future Of Business Is Digital"), I've been struck by the differences between those companies that apply digital technology as a bolt-on (frequently adding an eCommerce site, social media, or customer mobile apps) and those that take a more holistic approach to transforming the way the company uses technology to deliver better customer outcomes and drive revenue. Transformers are more likely to succeed because they recognize ...
 
Workplace of tomorrow has top comms
26.08.2016
A unified communications and collaboration strategy that allows staff to work where and when they choose can also boost commitment and engagement among sometimes dispersed employees. The statutory right for employees to request flexible working, enshrined in UK law two years ago, was a catalyst for making the unconventional - working from home, on the move or in multiple locations across workplaces - become the norm. In order to keep their increasingly flexible workforces connected, engaged and productive, organisations have had to rethink workplace ...
 
Brainstorming vs. Knowledge Seeking
26.08.2016
by Richard Millington - Imagine a team sales meeting to brainstorm how to: Better identify real prospects from non-buyers. Quicker identify decision-makers. Increase the price point of a product or service. A brainstorming meeting like this will often consist of each person sharing their opinions around a vague structure hoping to stumble across some magical insight. Unless anyone in the room is an expert at sales, identifying decision makers, or has a proven track record of increasing the price point, the meeting is simply a cluster of opinions from ...
 
7 ways the brain loses or distorts knowledge
26.08.2016
by Nick Milton - There are seven ways by which an individual forgets, doctors or otherwise overwrites their memories, and through which their knowledge gets lost. Would you store your documents in a system that; Begins to lose them as soon as they are filed Never stores many of them properly in the first place Often won't let you find them when you need them Returns results that are wrong Allows documents to be falsified, and Gradually adjusts all the documents to fit what you currently believe? No you wouldn't, but that's how your memory ...
 
Why You Should Separate Feedback From Salary and Promotions
26.08.2016
Companies that have chosen to ditch the annual performance reviews in favor of more regular feedback now face a quandary: how does this new system impact compensation and promotion decisions? It may be tempting to directly link the information collected to compensation and promotion, as previously done with annual performance reviews. However, doing so could have consequences on your new feedback culture. Separating Feedback from Stress Performance Reviews Induce Stress And Stifle Innovation Optimizing Promotion & Salary Decisions with Frequent Feedback ...
 
Today's business organization is an oligarchy, and that needs to change
26.08.2016
by Stowe Boyd - We need to move to hyperdemocratic cooperative work, and drop oligarchic management. Politically, the Western world has adopted the premise that governance should be democratic: that the legitimacy of any government -- or political organization -- relies on the adoption of democratic principles, and foremost among them voting equality ('one person, one vote') and the consent of the governed. But the way that businesses operate is largely non-democratic. Businesses are private interests, owned by the shareholders or proprietors, and are ...
 
Showcase experts: how to use an enterprise social network for Q&A
25.08.2016
Enterprise social software taps the recent explosion in social media to generate employee advocacy and provide a platform for workers separated by department, location, or time zone to discuss things together. Now, businesses are using enterprise social networks to host interactive online events around specific topics. Employees can join the group hosting a predetermined event, and can ask questions and get answers in real time from experts on the topic. The idea behind an enterprise social media event is similar. It gets employees from around your company ...
 
#BYOESN - Bring Your Own Enterprise Social Network
25.08.2016
by Jennifer Honig - On the August 18, 2016 #ESNchat we discussed "#BYOESN - Bring Your Own Enterprise Social Network." BYOESN - Bring Your Own Enterprise Social Network - the practice where employees bring into the organization "unsanctioned" collaboration and communications tools (ESN, team chat apps, etc.) they deem necessary to do their work. #BYOESN was coined during an #ESNchat. Since then, it has been a topic that I am very passionate about. Why? There is a high likelihood that SLACK or other similar tools have entered your company through rogue ...
 
How Working Out Loud can boost the success of your purpose-led project
25.08.2016
Anyone who knows me well knows I am a big fan of planning. If I allowed myself to, I would spend my life planning out how to execute the 100 ideas I have every week. And so, none of those ideas would ever see the light of day! To get your ideas off the ground - whether they are sustainable enterprises, purpose-led projects, fund-raising, world-changing initiatives, you need to be able to make things happen. To make things happen you need other people. One of the most important skills for anyone involved in change, is the ability to connect with others ...
 
Deeper Design: Working Out Loud
25.08.2016
So, what do you do after you've put up a thorough blog series on deeper learning design? That was the question facing us, the 'vators (me--the Quinnovator--and the Learnnovators: Ravi Pratap Singh, Srividya Kumar, Anil Narayan, and Nirmal Ranganathan). The answer was to practice what we preach and develop a course! Yet it couldn't just be a course, so considerable work was involved just to get started. And so we began Some things were implicit: We would jointly do the design, and Learnnovators would do the development and the hosting. In addition to ...
 
The future of work is scalable learning
25.08.2016
Gloria Lombardi speaks with John Hagel, the Co-Chairman of the Deloitte Center for the Edge Innovation, about the power of scalable learning, passion, and the ability to make connections to increase work performance. It's a cliché to proclaim that we live and work in an increasingly volatile and unpredictable world. Competition is intensifying, the pace of change is accelerating, and an increased number of disruptions are advancing from nowhere, often totally unexpected. As John Hagel puts it: "We are moving into a world of increasing performance pressure." ...
 
How we Modernised our Learning and Development Model, Mindset and Capabilities
25.08.2016
by Michelle Ockers - Modernising our approach to learning in Coca-Cola Amatil's Supply Chain over the past two years has been a gradual process. This shift has come about through parallel changes in our operating model alongside the mindset, practices and capabilities of our Learning and Development (L&D) function. (Note - We use the term 'Capability' to refer to the L&D function. The two terms are used interchangeably in this post.) Our Supply Chain Capability Community consists of: Technical Academy team - myself, four Capability Consultants, ...
 
We are the experts
25.08.2016
by Harold Jarche - If work is learning, and learning is the work, why do we need experts responsible for managing it? Do we need learning experts in the network era? Hierarchies and experts have a symbiotic relationship. Without hierarchies, no authority can tell us who is the expert. Were people able to learn before there were hierarchies and experts? Would workers be able to learn today without learning experts? Hyperlinks subvert hierarchy. But without hierarchy we need to engage with knowledge networks because we are no longer told what to think ...
 
Community Strategy And Emotions
25.08.2016
by Richard Millington - A community strategy is essentially the emotion you wish to amplify to change human behavior. Changing the platform, revamping social norms, launching a new event...these are all tactics. Sometimes very effective tactics, but tactics nonetheless. What changes behavior over the long term is emotions. A good tactic might significantly amplify an emotion. But a good strategy will amplify the efficacy of all tactics (even the bad ones). We so rarely consider what we want members to feel about the community and their contributions ...
 
Digital hives: Creating a surge around change
25.08.2016
Online communities are helping companies engage with employees to accelerate change. New lessons are emerging for executives striving to harness the power of social media in the cause of wider employee participation. Clearly, there's more to success than just investing heavily in the latest Enterprise 2.0 technology platforms. Large-scale engagement of the workforce requires, first and foremost, a firm grasp of organizational culture and its social dynamics, a psychological understanding of what triggers new behavior, a determination by management to ...
 
Leadership In a Digital World Speaks to More Than Just Employees
25.08.2016
According to Suresh Kumar, CIO of the New York City-based bank BNY Mellon, the biggest change sweeping the ranks of IT isn't technological but cultural, as leaders grapple with what it means to be effective in a digital workplace that blurs boundaries. Who Are You Leading? Focusing Leadership Efforts Speaking to a Wider Audience [...] ...
 
Why you'd love Twitter? 3 reasons to start now!
25.08.2016
A lot of the time, people are asking if they should use LinkedIn and not Twitter. "So if LinkedIn helps grow our influence, should we only use it instead of Twitter?" My answer is simple, use both it is complementary and I wanted to highlight the great benefits you can earn from being on Twitter. On LinkedIn, your network is not necessarily having similar interests so you need to select carefully what you're sharing. While Twitter's aim is to enter the wider discussions and meet more people with similar topics (indeed, it is not restricted ...
 
5 Reasons Why You Should Use an Enterprise Social Network
24.08.2016
Most of us are familiar with some form of social media that we use for various reasons both business and personal. In this day and age, it's hard to even go outside without hearing about the latest on Facebook or Twitter. Many networking opportunities have also opened up with businesses as job seekers and hiring managers have come together on LinkedIn. The hot topic this year, however, is something of an inside-out version of social media, though it is a bit more complicated than that. Enterprise social network is revolutionizing the way many companies ...
 
When Leading Your Organization Into Social - Start With the Why
24.08.2016
From the experience of leading a number of social business transformations, from observations in working with individual executives and from deep insights gained from extensive transformation discussion mini-jams, the #1 takeaway has been that success starts with the why. Start with the why, then get into the how and then get into the what. What is the Why? The Why is about "what's in it for me", "how does this impact the work I do", "what value does this bring for me"? For some, they make the connections intuitively. For others, it may be not be clear. ...
 
Tyranny of the 'Long Tail'
24.08.2016
The advent of Internet enabled e-commerce brought an increased focus on 'Long Tail' distributions . Internet organisations like Amazon are able to exploit their low marginal costs by selling low volumes to the Long Tail of buyers with unique non-mainstream needs. The Long Tail has therefore been celebrated as the new opportunity of the Internet age. Even knowledge sharing systems e.g. blogs, podcasts, video have celebrated the increased reach that the Internet facilitates. The ubiquitous 90/9/1 rule acknowledges that 90% of participants are simply consumers ...
 
Measure Whether Your Community Is A Habit
24.08.2016
by Richard Millington - You can easily measure whether your community is a habit. Divide the average daily active users (DUAs) over the month by the monthly active users (MUAs) and multiply by 30 days (or 30.42). For example, if you have 100 daily active users and 1000 monthly average users, your active members visit on average 3 days per month. 3 days per month isn't terrible, but you would be hard pressed to say the community had become a habit for most members. The most successful communities, apps, and websites become part of our personal or work ...
 
Ask an expert, or ask a community?
24.08.2016
by Nick Milton - There are two common approaches to answering requests for knowledge - asking an expert, or asking a community of practice. I prefer the latter, and here's why. There are two major components to any Knowledge Management Framework, which we call Connect and Collect, and which deal with Conversation and Content. Connect involves connecting people who have a need for knowledge with others who have that knowledge, so they can discuss and converse, and so exchange knowledge which may not yet have been documented as content. But which ...
 
"Open, inclusive, and at a scale simply not previously possible"
24.08.2016
by John Stepper - When I heard her use that phrase, my first thought was of all the organizations who have innovation programs and digital programs and culture programs. I thought of the gap between their well-intended aspirations and their actual results. Except this woman didn't work in a big company. Her name is Sarah Parcak. She's the winner of the 2016 TED prize, and an archaeologist whose goal is to protect the world's cultural heritage. She's looking for lost civilizations using satellite data, starting with Peru, and her approach is fundamentally ...
 
Trusting People in This Social Age Is a Tough Job!
24.08.2016
by Luis Suarez - As a result of the article I put together over here in this blog a little while ago under the title 'The Home You Never Left', and after a bit of a conversation going on in Twitter on the same topic, Anke Holst put together this rather helpful and very insightful piece under the rather suggestive heading of 'Building Circles of Trust', in which she makes a pretty convincing case as to why all of these social networking tools are so powerful in helping self-empower knowledge Web workers to nurture and cultivate their own relationships ...
 
Recruit Change Agents And Save $11 Trillion
23.08.2016
Resistance to change among employees is far and away the most common reason that most major organisational changes fail. And it's costing companies a lot of money. And I mean a LOT of money. Global companies spent a record $5.04 trillion on acquisitions in 2015. Up to 90% of M&A deals are unsuccessful. That's up to $4.5 trillion. Wasted. Spend on enterprise application software was $326 billion last year. More than two-thirds of these projects fail to hit targets. That's $228.2 billion. Wasted. Then there's the $5.9 trillion lost every year to customer ...
 
Five Ways to Make Work More Effective
23.08.2016
by Simon Terry - Improving the effectiveness of work is the biggest strategic challenge leaders face in a rapidly changing competitive work environment Cancel Ineffective Meetings Meetings are the real productivity challenge in organisations. We have too many and we have the wrong kinds of meetings. Break the hour long paradigm. Focus on quick interactions and the value of each minute of meeting time. Every hour not in a meeting is hours of preparation, meeting and follow-up time that can be reused for actual work. Fewer meetings means fewer long powerpoint ...
 
How to Personalize Your Intranet
23.08.2016
by Sam Marshall - "I can't find stuff!" is one of the most common complaints I hear against intranets. Personalization (as well as search) gives companies a way to deliver more meaningful content to their intranet users. Personalization has a clear vision, "when I log in I just want to see what's most relevant to me," but actually implementing it is far from straightforward. Too often, personalization efforts result in making things a lot more frustrating for users. Personalization vs. Customization Why Personalize? Model What Should Happen Build Consensus ...
 
4 Key Components of Thriving Digital Workplaces
23.08.2016
The notion of digital business, which Gartner defines as, "the creation of new business designs by blurring the digital and physical worlds," is top-of-mind for today's business and IT decision makers. But in many ways, successful digital business transformation hinges on fostering a digital workplace , and Gartner Research Director Gavin Tay recently cautioned that most businesses aren't even getting the digital workplace basics right. The basic tenets of the evolving digital workplace recognize that employees are not bound to a desk or cubicle, ...
 
Ditch Your Office & Watch Employee Productivity Soar
23.08.2016
Six years ago, we surveyed our employees with the goal of determining the optimal place for each of them to work in terms of maximum efficiency and productivity. What we quickly determined was that no one wanted to work in the office. Workers Can't Concentrate in the Office Control Does Not Equal Productivity Productivity Climbs with Fewer Distractions People Need Time to Think 3 Major Workplace Distractions Email Meetings Bosses Embrace the Digital Workplace [...] ...
 
Inbox Zero: Can Employees Be Persuaded to Abandon Email?
23.08.2016
Bottom Line: The rise of Web 2.0 platforms and social media programs has the potential to enhance the way colleagues collaborate, but old work habits die hard. Since its widespread adoption by the business world in the mid-1990s, email has become by far the most popular method (pdf) of interoffice communication and knowledge sharing among work colleagues. After all, email is essentially an updated version of the memo, the bedrock of workplace communiqués for nearly a century. But in surprisingly rapid fashion, Web 2.0 platforms -- including internal ...
 
A Question Of Trust. #WorkingOutLoud #Research
23.08.2016
by Julian Stodd - I'm exploring the notion of trust, some early stage work to provide a baseline and to identify areas for more detailed research. Why trust? Because it's a much used word with a very loosely defined meaning, and because types of trust are central to many aspects of the Social Age. Social leaders earn the trust that they are rewarded through their actions within their communities. In social learning, we learn within and alongside communities and require high levels of trust to fully engage. In my more recent work on the Socially Dynamic ...
 
Leading and Learning: How to Feed a Community
23.08.2016
When I started this blog in April 2006, little did I understand about how a community works. I would write posts each week only to be read by my immediate colleagues and friends. Till a point when I learned that, "conversation and sharing is the currency of a social community" I started following many other blogs, take the conversation forward through comments and share along good stuff. I learned the art of building a community through excellent blogs of Michael Wade, Rajesh Setty and Lisa Haneberg. Their work fueled my own journey of understanding ...
 
Simple Knowledge Acquisition Plans
23.08.2016
by Richard Millington - Make a list of what your team does that drives the biggest results. Then make a list of what you plan to do in the future. From this you can build out your team's knowledge acquisition plan. For example, let's imagine your team writes content to persuade members to take action. You might want to learn the top techniques used by journalists to tell a story, copywriters to persuade people, and nonprofits that solicit donations via their written material. You might also want to learn how to rank highly for relevant search terms. ...
 
How to explain the concept of a Knowledge Management Framework
23.08.2016
by Nick Milton - We know that Knowledge Management requires a management framework, rather than a silver bullet technology. But how do we explain what a framework is? We know that KM requires a framework of roles, processes, technologies and governance, but how do we explain this to our managers; especially the ones that think that buying new technology will solve the issue? The best way to explain is to use an analogy. The analogy I commonly use is to compare the Knowledge Management Framework with other management frameworks, showing that these are ...
 
5 Ways to Accelerate Your Digital Maturity
23.08.2016
Digital maturity isn't a nice to have, it's a necessity. But if you're like most organizations, you're probably trying to figure out how to move forward. We've already covered the four stages of digital maturity: reaction, strategy, synthesis, and optimization. You have to move through each one in a natural progression. But just because you have to go through four stages, doesn't mean you have to move forward slowly. Here are five ways to accelerate your digital maturity roadmap: Align with a Partner Get Executive Buy-in ...
 
Why Do Social When You Can Live Social?
23.08.2016
by Luis Suarez - One of my favourite activities at the moment, after having resumed my blogging mojo just recently, is to currently revisit a number of different blog articles I have put together over the course of time in this blog to check whether they are still relevant or not, in this day and age, in terms of exploring how further along we may have gone into that so-called Digital Transformation journey, if at all, and so far the results haven't been too comforting, nor reassuring, for that matter, since a good number of those articles seem to be ...
 
Wenn mit HR das WIR gewinnt
22.08.2016
von Harald Schirmer - Auf besonderen Wunsch von Winfried Felser (Competence Site) ziehe ich einen Beitrag in meiner Serie Social Collaboration Reifegrade um die (aktuell) höchste Stufe vor: Das "WIR"-Prinzip (WE). Das durch Technologie heute mögliche "WIR" entwickelt sich zum größten ökonomischen Faktor! Was wäre wenn Ihre Organisation plötzlich weiß, was sie weiß und kann? Was wäre wenn WIR auf Augenhöhe im Co-Creation Modus ein GEMEINSAMES Ziel umsetzen? Was wäre, wenn Mitarbeiter statt Angst vor Veränderung VorFreude und NeuGier haben? Was wäre, wenn ...
 
Über den radikalen Wandel der Führungskultur
22.08.2016
Mitarbeiterfrust und Digitalisierung erfordern eine neue Definition von Führung. Nicht alle Organisationen sind darauf vorbereitet. Nicht alle Ansätze lassen sich so einfach umsetzen. Und nicht jeder ist dafür geeignet, ein Leader statt ein Chef zu sein. Der Klassiker von Helmut Schmidt "Wer Visionen hat, muss zum Arzt gehen" gilt nicht mehr. Heute heißt es: Wer keine Visionen hat, kann einpacken. Zumindest wenn er oder sie ein "Leader" ist. Neue Führungskräfte müssen visionär sein, inspirierend, starke Persönlichkeiten, emotional und empathisch. Titel ...
 
nachDenken oder besser mitDenken?
22.08.2016
von Peter Schütt - Der Trend geht zu narzisstischen Nachdenkern. Unternehmen brauchen aber teamfähige Mitdenker. Wie kann man das heute gegen den Trend lernen? "Ich denke, also bin ich!" hatte einst Decartes formuliert. Auffällig an dem Satz ist das zweimalige Auftauchen des Worts "ich". Dem Spiegel war das gerade im Moment scheinbar so wichtige "ich" kürzlich sogar einen Artikel wert ("Narzissmus: Die größte Liebe unseres Lebens", DER SPIEGEL, Heft 26/2016). Dieser neue Narzissmus kommt nicht über die Erfindung des Selfies und hat auch wenig mit dem ...
 
We Need To Switch Our Mental Models From Hierarchies To Networks
22.08.2016
In the early 20th century, the great sociologist Max Weber noted that the sweeping industrialization taking place would lead to a change in organization. As cottage industries were replaced by large enterprises, leadership would have to become less traditional and charismatic and more organized and rational. He also foresaw that jobs would need to be broken down into small, specific tasks and be governed by a system of hierarchy, authority and responsibility. This would require a more formal mode of organization--a bureaucracy--in which roles and responsibilities ...
 
The Social Media Divide: Why the real-world success of Facebook may not translate into internal business success
22.08.2016
It's the trend that has crept into business since the mid-2000s: introducing social media technology for employee collaboration, communication and networking purposes. The social workplace evolution has evolved from social media intranets - such as wikis, blogs and discussion forums - to the integration of enterprise social networking (ESN) platforms which focus on microblogging, shareability and uses across different devices. The latest company to join the ESN revolution has been Facebook. According to a recently published article by Fortune, 'Facebook ...
 
Activity Alone Isn't Enough To Justify An Online Community
22.08.2016
by Richard Millington - Several organisations let go of multiple community staff members (and friends) in the past three weeks. Each organisation had previously claimed the community was successful and very important to them. So, what gives? Two things. First, just because your boss or CEO says they believe in the importance of community, doesn't mean they do. At least not enough. Community activity is often several layers removed from clear value. It's no surprise the most thriving categories of branded communities are those closest to clear value (customer ...
 
What Your BI Dashboard Isn't Telling You
22.08.2016
Business intelligence and analytics dashboards are valuable tools that have long helped businesses monitor their performance. In most cases, these tools do exactly what they are supposed to do: pull data into an easy-to-use interface, so that decision makers can view business metrics across different departments at a given point in time. But that's where dashboard capabilities usually end. To stay competitive, businesses need to move beyond snapshots of current or historical performance and instead look to the future. That's where data science comes ...
 
6 Reasons Enterprise Collaboration Fails and What to Do About It
19.08.2016
Every company in the world needs its employees to communicate with one another -- there isn't a single business that can operate without employees being connected to each other. But enterprise collaboration often has a bad reputation, usually due to a failed attempt at gaining internal adoption around a specific solution. Indeed, enterprise collaboration projects often fail. Why is this? Enterprise collaboration tools can be successful if the company can derive real business value and benefits that address its objectives. The tools also need to ...
 
Collaboration Workflow Problems
19.08.2016
by Richard Millington - Most collaboration problems are workflow problems. An organisation tries to force employees to use tools outside of their regular workflow. The employees rebel. This ends up with some caving using the new system and others resisting clinging to the old system. The organisation gets the worst of both worlds. A workflow is a routine of working. For most people, that workflow is still based around email. Email lets you communicate, prioritise tasks, share files, collaborate, and schedule activity etc. It's not the best tool for any ...
 
This Digital Divide Is Leaving Many Companies Behind
19.08.2016
What digital divide? Amongst the world's most innovative nations, the United States is globally known for its cutting-edge digital capabilities. Yet according to a McKinsey report from earlier this year, the U.S. economy is realizing only 18% of its digital potential. The productivity gains digital technologies should be enabling are not being seen in the economy due to a new digital divide in the US. The Birth Of "Have-Mores" Almost all individuals, companies and sectors in the U.S. today have access to digital technologies. According to this Harvard ...
 
Calculating the ROI of Customer Engagement
19.08.2016
by Rachel Happe - We know that customer engagement matters. Yet much of our thinking about engagement remains simplistic. Most current definitions of engagement are bimodal - someone is either engaged or they're not. But this is a limited view that hampers our ability to manage engagement in meaningful ways. A more sophisticated understanding of engagement allows community managers to effectively influence and change it, and even to calculate an ROI for engagement. Community management is the discipline of building technical and social environments in ...
 
How networking changes when companies grow
19.08.2016
by Nick Milton - When companies are small, everyone knows everyone, and knowledge flows freely. As they grow, knowledge flow can no longer be taken for granted. In a small company, everyone knows everyone, and knowledge can be shared easily, between friends. The whole company is one single social network, and all knowledge sharing is informal, and based on relationships. But companies grow, new people come in, new companies are acquired, and there comes a time when the existing personal networks are no longer sufficient for Knowledge Management. The ...
 
An Inside Look at NASA's Wildly Successful Social Media Program
19.08.2016
In 2008, NASA scientists got some pretty incredible news. Their spacecraft, Phoenix, found water on Mars. Doing things the old-school way, they might have released the news with a carefully timed press release. Perhaps even tipped off a few reporters. Instead, NASA did something different and unexpected: the organization announced the news with 116 characters. The @MarsPhoenix account soon gained 75,000 followers and became the eighth most followed Twitter account. The tweet was even recognized by Twitter and Mashable as one of the most memorable posts ...
 
Adapting your board to the digital age
19.08.2016
Many directors are feeling outmatched by the ferocity of changing technology, emerging risks, and new competitors. Here are four ways to get boards in the game. "Software is eating the world," veteran digital entrepreneur Marc Andreessen quipped a few years back. Today's boards are getting the message. They have seen how leading digital players are threatening incumbents, and among the directors we work with, roughly one in three say that their business model will be disrupted in the next five years. In a 2015 McKinsey survey, though, only 17 percent ...
 
Funktioniert Leading Change wirklich?
18.08.2016
von Harald Schirmer - In rein hierarchischen Organisationen ist Change Management ein erfolgreiches Modell - auch wenn wir seit Jahrzehnten die Methoden, Modelle und Erfolgskriterien kennen, scheint nachhaltige Veränderung jedoch immer schwieriger zu erreichen zu sein. In meinen früheren Beiträgen: A new change Management concept und Change - Values - One Size fits all? habe ich bereits von den Anforderungen an eine moderne Weiterentwicklung des Umgangs mit Veränderung geschrieben. Schon der Begriff "Change Management" manifestiert eine hierarchische, ...
 
Give Collaboration Sticking Power
18.08.2016
Organizations know they need to get their employees collaborating and are making significant investments into collaboration tools to support this effort. But then they're left wondering why people still don't rush to use these tools. To help answer this question, let's understand what powers any organization. Traditionally we say People, Processes and Systems. I don't dispute that. People are vital and systems provide essential capability. But people and systems come and go, while the processes that determine how an organization functions ...
 
Strategies for Consistent Enterprise Social Network Engagement
18.08.2016
by Jennifer Honig - On the August 11, 2016 #ESNchat we discussed "Strategies for Consistent Enterprise Social Network Engagement." Engagement in an enterprise social network is a fickle thing. Build it and they may come. Get them there and the job is not done. How do you make them stay or want to come back for more? The community manager (#CMGR) holds the keys to success. [...] Define #ESN #engagement. Is it different for senior leader, mid-mgmt, individual contributor? Is your #ESN member #engagement cyclical Year-Over-Year? If so, how does that affect ...
 
Your Collaboration Score
18.08.2016
by Richard Millington - Would you rate yourself as a good collaborator? Do you understand the unique value you bring to a project? Do others agree? Do you resist documenting that unique value to stay unique? Do you share expertise when asked without trying to take over or reinvent the entire project? Do you get yourself up to speed before you contribute and try to understand why things are done that way? Do you get the job done or go the extra mile to ensure it's as good as it can be? Do you work to build good relationships with other team members? Do ...
 
How to Get Your Employees to Share Their Knowledge
18.08.2016
Knowledge is one of the cornerstones of today's economy where knowledge-driven companies have been thriving in recent decades. Employees in these companies are the most important asset and the driving force keeping businesses going. Employees know more about the business than one might think, so it's the manager's job to utilize and spread the flow of knowledge. However, this is easier said than done. There could be several reasons why employees will intentionally not share knowledge with their co-workers. It is crucial to uncover the ...
 
Continental's corporate KM culture statement
18.08.2016
by Nick Milton - Knowledge Management succeeds to the extent to which it is embedded in culture. It looks like Continental has succeeded. Changing the corporate culture is not an easy thing, but one lever you can use is to make the expectation for KM very explicit. Continental Tyres have made their expectation so explicit as to include it in their corporate culture statement. This statement reads as follows: As a driver of innovation, Continental is on the leading edge of technology. This kind of top position can only have a sound basis if the people ...
 
I Will Dispense This Advice on Blogging
18.08.2016
by Luis Suarez - If I were to judge by the sheer number of articles published out there over the course of last few months around how you could improve your own blogging by following certain hints and tips, best practices, some other additional advice and what not, I'd venture to state that we may well be witnessing perhaps the third, or even fourth coming of blogs. I can't remember anymore. The thing is vast majority of that advice about blogs keeps missing the whole point on what blogging is all about right from the start. So I thought for today I'll ...
 
Digitale Transformation: In fünf Schritten vom Unternehmen 1.0 zum Enterprise 2.0
17.08.2016
Die Digitalisierung verändert die Arbeitswelt. Unsere Serie "Digital Leadership" beleuchtet das Thema aus der Management-Perspektive und lässt Experten zu Wort kommen. Heute erläutert Stephan Grabmeier, wie Sie Ihr Unternehmen erfolgreich zum Enterprise 2.0 weiterentwickeln. Die Transformation zu einem Enterprise 2.0 wirft viele Fragen auf: Von "Wo sollen wir beginnen?" dicht gefolgt von "Wer sollte sich eigentlich drum kümmern?" bis hin zu "Wie wirkt sich Social Business auf unsere Unternehmensstrategie aus?" und "Wie messen wir, ob das alles überhaupt ...
 
Fokussierter Big Bang für Intranets: Ja oder Nein?
17.08.2016
In ihrem Artikel Einführungsstrategie für ein Social Intranet: Fokussierter Big Bang von 2013 beschreibt die Autorin Dr. Claudia Eichler-Liebenow eine gezielte Form der Einführung anstelle der bekannten Gesamteinführung als "Big Bang". Was hat es damit auf sich? Und welche Vorteile bietet das? In einem früheren Blog Post hatte ich schon einmal eine kurze Bewertung vorgenommen. Diese ist noch immer aktuell und ich möchte sie deshalb gerne wieder aufgreifen ... Ich persönlich denke - auch im Hinblick auf meine Erfahrungen in dem Bereich, gerade bei Social ...
 
The Number One Reason Employees Should Use Collaboration Tools
17.08.2016
by Jacob Morgan - Collaboration tools do not only better the organization as a whole, but also set employees up for a successful career. When it comes to social media, are you a poster or a lurker? Do you avoid sharing blog posts, updating information on LinkedIn, or sharing your thoughts on Twitter? If so, it might be time to rethink your professional online footprint. At the center of the future of work are workplace collaboration tools. Nearly everything else that is a part of the future of work, from flexibility to real-time feedback and gamificiation, ...
 
Completely unofficial: grass-roots WOL in a large organisation
17.08.2016
by John Stepper - This morning, I received a special email from the University of Melbourne that contained two videos and a blog post about their experience with Working Out Loud. They're so good on so many levels, I had to share them. I loved learning about how and why they started, the advice they would give to others, and the individual changes they experienced that can help change their culture too. The personal stories in the videos brought it all to life. They've done it all on their own. Now I hope I can help them adapt and spread the practice. ...
 
The Adaptive Nature of Working Out Loud
17.08.2016
by Simon Terry - Leveraging our expertise leads us in straight lines to our usual solutions. Leveraging the expertise of a network creates new adaptive possibilities. The Entropic Silo of Expertise Expertise is incredibly important to success in business and in life. Talent people will outperform amateurs. However, without care expertise can create a narrowing of the possibilities to solve problems and improve work. Expertise usually comes allied to experience. Having done it before, the answers seem obvious. This ability to quickly apply past solutions ...
 
Leave The Best Discussions To Last
17.08.2016
by Richard Millington - My colleague Hawk lives in New Zealand. She's usually participating in our community when most members are asleep. At the beginning of each day she sees a list of discussions like this: [ image omitted ] And she gets to decide which discussions to reply to and in which order. The easiest methods are FIFO (first in, first out) or LIFO (last in, first out). FIFO means beginning at the bottom and working your way to the top. LIFO means beginning at the top of new discussions and working your way down. If you use FIFO, the discussions ...
 
How much can we trust our knowledge?
17.08.2016
by Nick Milton - The brain is a funny thing, and sometimes we "know" things which aren't true. In particular we can be "prompted" to see and hear things that are not there. Particularly when when data are messy and noisy, we can be influenced by mental framing to make those data fit what we expect to see or hear. So "shared knowledge" can be completely false, but can reinforced because people expect it to be true, and so experience it. Sort of like the emperor's new clothes. [...] So what is the implication for Knowledge Management? The implication ...
 
The 4 Steps to Designing an Effective Taxonomy: #1 Design a User-Centric Taxonomy
17.08.2016
Taxonomy is not as daunting as it seems. In this blog series, one of EK's taxonomy experts, Ben White, provides 4 practical steps to designing and validating a user-centric taxonomy. Step #1: Design a User-Centric Taxonomy When most individuals hear the term "taxonomy design," the initial reaction may be to disregard the practice as too technical or complex. Yet in reality, all that a taxonomy design entails is collecting the information that is already available, then organizing it to help your end users find and use the correct information efficiently ...
 
Smarter Meeting Planning Tools Try to Save You the Headache
17.08.2016
Nobody likes them, but everybody has them. I'm speaking, of course, of meetings. Executives spend an estimated half of their days in meetings and other employees while away three hours a day in meetings. One of the biggest hassles with meetings is actually setting the meeting up, with multiple emails flooding inboxes deciding who could meet, what the meeting is about, and forget about trying to pin down one time when everyone can attend. But what if there was a better way? Scheduling Tools for Meetings Publish and Subscribe Tools Calender Add-on ...
 
The Untold Costs of Social Networking
17.08.2016
by Luis Suarez - I remember, rather fondly, the early days of the Social Web, where true pioneers, social computing evangelists, die-hard advocates of everything social and, of course, every other curious mind out there wanting to figure out what the fuss was all about that (online) activity called social networking tried to explain (with a certain degree of success) how one of the many perks of nurturing, cultivating and building your online social networks was all about connecting with people who would share similar interests on a particular topic ...
 
Social Collaboration Maturity Levels [part 1]
16.08.2016
by Harald Schirmer - Working in virtual teams requires a new set of communication and collaboration skills. Based on todays available technology we have many more options for collaborative work without the limitation of time and location. Accepting that virtual collaboration is a compromise, it is the status quo for our todays work with colleagues, teams, companies, customers or suppliers. Social Media has shown us many advantages - but not everyone can see them yet.. or trusts their promises. We can compare the impact with going from handwritten letters ...
 
Working out loud
16.08.2016
Isabel Declercq has been a huge advocate for Working Out Loud in Europe. This is an interview with her. You recently tweeted that Working Out Loud has strong positive effects at an individual and an organizational level. Can you explain more? If you look at the individual, Working Out Loud is a beautiful practice. By showing our work, we build up a strong network. We are surrounded by people more intelligent than us. It enables us to be inspired, to learn and to grow as a professional. Importantly it develops our self-management skills. I think one other ...
 
In online communities, new member programs matter - SOCM2016 Fact #9
16.08.2016
You walk into a new place - maybe you have a new job, are a new member of a class, or a new volunteer somewhere. Everyone is gathered in groups, or rushing around and doing their thing. You stand there. Maybe after an uncomfortable amount of time someone comes up, shakes your hand and says, "Come on in, just get started," and rushes away. Help a newbie out? Help a newbie out? Where do you go? What do you do? And how do you find out? It's not a good feeling, and if you don't have a welcome program for new members, it's how those newbies feel when they ...
 
Don't Bury Community Success In Monthly Metrics
16.08.2016
by Richard Millington - Visiting a client 3 years ago, the community manager complained about a lack of support. The numbers had been moving in the right direction for months, but still the support was lukewarm. We spoke to her manager. He was surprised to learn the monthly numbers were up. He received the monthly reports (along with monthly reports from several other departments on the same day) but rarely glanced at them. When he did, he couldn't recall the figures a few hours later. Multiple spreadsheets of numbers will do that to a person. If your ...
 
Intranet Migrations Call For Careful Attention
16.08.2016
Anyone who's been through a website migration knows they involve hard work and planning. Planning an intranet migration is largely the same as planning a website migration -- but requires more careful attention in some areas. The following good practices are the result of a number of projects I worked on with Martin White, managing director of Intranet Focus, including a recent complex intranet migration. Where Intranet and Website Migrations Differ Distributed Intranets Call For Rollout Planning Intranets' Transactional Nature Necessitates ...
 
4 Dimensions of Enterprise Search Success
16.08.2016
Anyone looking to implement or enhance their organization's enterprise search can quickly feel overwhelmed -- both by the options available and the questions you need answered before committing to a product. Search -- like many things -- has no "one size fits all" solution. For search to succeed, it needs ongoing special attention, a unique approach, and customized planning and implementation. While no single article can solve all of your search needs, what follows is some guidance to adapt for your organization's search needs. The four dimensions ...
 
Dr. Michael Moon: Social Technology and HR Analytics at Work
16.08.2016
Dr. Michael Moon is a leading expert on HR analytics and social technology in the workplace. Her work has helped many organizations improve performance and retention through understanding and strengthening the relationships that are their foundation. She joined us for a discussion on the influences these tools and strategies can have on the workplace, and how organizations both large and small can benefit from them. Putting Data to Work During her first year at Raytheon, working for John Malanowski, the then VP of Talent Development, Dr. Moon was required ...
 
The KM transition from Connecting to Collecting - RTFM
16.08.2016
by Nick Milton - Connecting and Collecting are the "two halves" of Knowledge Management. Starting KM with Connection almost inevitably leads to Collection as well, once Connection reaches the "RTFM" moment. Connection and Collection are two approaches to Knowledge Management which, in any mature KM framework, should both be balanced. However if you want to start with only one of these, then the approach that delivers Quick Wins is the Connection approach. This is faster, more efficient, easier, and delivers better results that the common alternative ...
 
A network perspective
16.08.2016
by Harold Jarche - The three overlapping circles of the network learning model - social networks, communities of practice, work teams - have been described by Patti Anklam as three network types - connectivity, alignment, productivity. This makes sense, because in social networks we mostly connect, while in communities of practice we strive to find alignment between ideas and practice, and in our work teams we produce something of value. Patti goes on to describe the key tasks for 'network builders'. Connectivity Network (social network) - "Weaving -- ...
 
Seeing the Wood for the Trees -- A Conversation with Euan Semple
16.08.2016
Earlier this year, we presented a "KM Conversation" with well-known enterprise social network expert, author and consultant Euan Semple. During our session "The New Knowledge Ecosystem: Content and Connection," Euan shared valuable insights on how information experts play a social media curator role that helps us "see the wood for the trees." Per Euan Semple, the speed with which information comes at people is increasing all the time and they do feel swamped; it's coming in 24/7/365, and information professionals who respect other people's time and attention ...
 
Want to be a thought leader? Go social!
16.08.2016
by Oliver Bussmann - As I have written about elsewhere, I strongly believe social media is an essential communications tool for organizations. Today's platforms offer a powerful and cost-effective way for you to establish yourself and/or your organization as a thought leader in a specific topic, and so raise awareness - and gain important credibility - for your product or service. The trick is leveraging these platforms in the right way. Here are some of my tips. Tip 1: Map your product and service to an innovation topic or megatrend Tip 2: Create content ...
 
What Happens When Your Company Turns Off Email
15.08.2016
The surprising rewards of hosting a "no-email" day at your office. "I didn't understand your email..." "I think they're mad at us..." These are phrases often whispered or yelled by people upon receiving emails. You can't hear what someone's voice inflection is over email. And even if you know them (ever misunderstand a good friend's text message?), you may assume it's a negative when it's not. You may not be able to read into it that the person is actually upset when you feel like the email is unemotional. So, what ...
 
Working Out Loud: Being authentic
15.08.2016
I was a bit cynical when I signed up for my first Working Out Loud circle, a program based on John Stepper's book of the same name. I didn't like social networking. I used LinkedIn, because it's one of the popular job-hunting sites, and Facebook to make sure my daughter was behaving herself. I particularly didn't like, or see value in, Twitter. Fast forward to July 2016 - my Twitter handle was written across the sky above CiscoLive 2016 Vegas because of my activity during Chuck Robbins' keynote speech. Though the language is ...
 
Calling the right tune with internal communication?
15.08.2016
Too often, internal communication is seen as just another branch of reputation management. But communication directors are increasingly using it to underline their role as strategic advisors. Logging onto some PR consultancy websites is likely to give you a limited idea of what internal communication is all about. You'll find talk of "every employee [being] a global broadcaster for their organisation" and the news that "now more than ever, a company's employees are one of the most trusted sources of information". Surely employee communication is more ...
 
Reimagining knowledge management
15.08.2016
Executives are currently embracing cognitive technologies and machine learning in order to overcome barriers and ensure growth-profitability. As information technology (IT) begins to represent much more than a SharePoint like solution, we find that the field is advancing to such point that machines can integrate knowledge in a very similar way to humans. "Integrating knowledge, our fourth skill, represents the much more complex ability to pull together information from many sources and reach accurate conclusions. Today we find arguably the most important ...
 
Persuasion, Statistics, And Your Boss
15.08.2016
by Richard Millington - If you're wondering what metrics to collect and how to display them, here's a simple rule. If you're boss is asking you for data to prove your worth, it's already too late. Your boss will ask for metrics when she isn't sure the community is delivering value. By that point, her mind is usually made up and it will take something extraordinary in the metrics to change her mind (and if that extraordinary thing existed, it would likely already have been noticed already). This works on a simple consistency principle. Once we've formed ...
 
How to Write Performance Objectives that Work
15.08.2016
hanks to an influx of millennial workers and a steady flow of new technologies, companies today are changing how they track and inspire employee performance. Some are doing more frequent, lightweight performance reviews. Others, like heavyweight GE, are conducting ongoing, informal conversations to make sure employees are on track. Keep Employees Focused Define Success Outline the Path to Success Align Objectives with Business Goals Include a Personal Goal [...] ...
 
How To Use Watson To Transform The Way We Work And Collaborate
15.08.2016
What is the most effective way to work? Working on the IBM Collaborations team has given me the opportunity to think about the meaning of collaboration and observe how work gets done: the people, processes, chemistry, when it works, when it doesn't, and the technology that facilitates it. Different patterns emerge depending on if you're an industrial designer, pharma researcher, an artist, or merchandise specialist, and so on. It's personal and contextual -- co-creation and sharing of content or an idea that matters, and having the right conversations ...
 
Digitale Nachzügler riskieren Abwanderung ihrer besten Mitarbeiter
12.08.2016
von Dr. Holger Schmidt - Ohne die richtigen Mitarbeiter wird es nichts mit der digitalen Transformation. Umgekehrt aber auch nicht: "Ein signifikanter Teil der Führungskräfte möchte sein Unternehmen verlassen, wenn es mit der Digitalisierung nicht vorankommt", lautet ein Ergebnis einer Befragung von 3700 Managern in aller Welt. In konkreten Zahlen: In Unternehmen, die ihre digitale Transformation bisher verschlafen haben, wollen 20 Prozent der befragten Manager schon innerhalb eines Jahres gehen. In den digital reifen Firmen, die mit ihrer Transformation ...
 
Social Business: Die Arbeitsweise der Generation Y
12.08.2016
Als Digital Natives aufgewachsen, im Studium bereits laufend mit Facebook & Co konfrontiert und sich nun im beruflichen Alltag mit komplizierten Kommunikationswegen und mangelnder Koordination auseinandersetzen? Das geht an den Bedürfnissen der Berufseinsteiger vorbei und offenbart eine Lücke zwischen digitalem Lebensstil und Berufswelt. Um attraktiv zu sein für den begehrten Nachwuchs, sollten Unternehmen diese Lücke schnell schließen. Sie tun dies mit Hilfe von Social Software. Unter Social Software versteht man moderne Tools für die Zusammenarbeit ...
 
Collaborative Leadership: How a Relationship First Approach Drives Profitability
12.08.2016
by Rachel Happe - Traditional leadership focuses primarily on the transaction (sale, pitch, hire, stock price, vote). Collaborative leadership focuses on the relationship. People with traditional leadership mindsets are confused by collaborative leadership - because they want the pitch, not the question. But a pitch is a transaction - it can only be accepted or rejected. Questions draw you in and force you to declare yourself. They force you to get involved and be part of the solution. [...] At an organizational level, if you have a transaction-first ...
 
Eminence in a digital world
12.08.2016
by Andrew Gill - Many companies employ people who are truly eminent and respected in their field - but nobody else knows about them. A formal eminence program can help identify and amplify these people for mutual benefit. I want to talk about the notion of eminence and how you can find and harness this trait in your own employees and promote it more broadly for mutual effect. "Eminence", as defined by oxforddictionaries.com is: "Fame or acknowledged superiority within a particular sphere" Several years ago, all clients wanted to know when I spoke to ...
 
Enterprise Communications' Achilles Heel
12.08.2016
Enterprise communications software has a checkered (and to be blunt, disappointing) history. Promising to reduce noise, increase productivity, and promote collaboration, solutions from Jive to Yammer to Chatter have talked the talk for years. Slack is the most recent to stir high hopes -- recently raising another $200M at a $3.8B valuation. And while the app's promise to "be less busy" has earned a zealous following through a compelling user experience, we've seen this story before. Charm eventually falls flat, and users inevitably return to their default ...
 
Putting The Community First...As Long As It's Profitable
12.08.2016
by Richard Millington - [...] How far are you willing to go to please your members? Sure, community members might 'come first'...but if the company goes bankrupt making members happy then what's the point? The thing is, there's usually far more cost-effective ways to please members than free stuff. I don't think we ever wanted to play for free at The Playing Fields. A freebie here and there might help, but we were much more interested in name recognition, a sense of status and influence. Each of these would have been much more cost-effective alternatives. ...
 
Don't fix knowledge problems with information tools
12.08.2016
by Nick Milton - Knowledge and information are not the same, so why do we try to solve Knowledge problems with Information tools? Often a client comes to us and says something like "We have a Knowledge Management problem. Our project teams can't find the knowledge they need to deliver their projects. We want you to work with us to develop a better way to characterise, store and access project information". They have a Knowledge problem, which they think can be solved with Information tools, such as taxonomies, metadata, portals and search. However ...
 
How We Gave Up Control Over The Social Web
12.08.2016
by Dion Hinchcliffe - A short but pithy piece over the weekend by Dave Winer titled "Why the Web 2.0 model is obsolete" got me thinking about where we've ended up with social media after nearly ten years. Blogs, wikis, and other tools of easily shared self-expression from the early days have given away in recent years to a much less diverse social media monoculture. A few large social networks now control our social identity, content, and behavior, and through their terms of service, often literally own our online existence legally and de facto. This ...
 
How the father of the World Wide Web plans to reclaim it from Facebook and Google
12.08.2016
by David Weinberger - When the World Wide Web first took off in the mid 1990s, the dream wasn't just big, it was distributed: Everyone would have their own home page, everyone would post their thoughts - they weren't called "blogs" until 1999 - and everyone would own their own data, for there was no one around offering to own it for us. The web consisted of nodes joined by links, with no center. Oh, how times have changed. Now a handful of companies own vast swaths of web activity - Facebook for social networking, Google for searching, eBay for auctions ...
 
The Strategic Business Value of Enterprise Social Networks: Beyond Basic Vitality Metrics
11.08.2016
by Jennifer Honig - On the August 4, 2016 #ESNchat we discussed "The Strategic Business Value of #ESN: Beyond Basic Vitality Metrics" with special guest, Dion Hinchcliffe, Chief Strategy Officer of 7Summits. I love that our #ESNchat participants aren't afraid to tackle tough enterprise social network (#ESN) industry challenges. This week was no exception - how to define and measure "the strategic business value of #ESN." The topic is one of the "holy grails" of community. If you can generate quantitative and qualitative data that maps to business value, ...
 
Meetings Where Everyone Shares What They're Working On
11.08.2016
by Richard Millington - At the UN, we had a weekly staff meeting. 20+ people would cram themselves into a room and share what they're working on that week. Everyone else chimes in with their opinions. Can you think of a worse way of working? You get the opinions of people who have not been as involved in your project, who don't have your level of experience, who don't understand the goals and constraints as well as you (in one meeting our community strategy was critiqued by a staff member from the souvenir shop). Now imagine the position this puts you ...
 
The Common Sense Guide to Employee Engagement
11.08.2016
Much attention has been paid to engaging employees in recent years. And for good reason, given the shockingly low engagement levels reported study after study. But is anything really helping? Has the arrival of enterprise social network software platforms made any difference? The truth is, employee engagement has not really improved for decades. Partly because there are some major shifts in technology and globalization well underway: Companies are more dispersed across locations Employees are more mobile and work from home more often There is more information, ...
 
Implementing a triple operating system
11.08.2016
by Harold Jarche - A triple operating system aligns work and learning and has a network perspective. It is based on three interrelated processes, first proposed by Valdis Krebs: Awareness, Alternatives, Action. My perspective is that people in organizations cannot take appropriate action unless they have systems in place to consider alternatives, and are aware of the complex environments in which they operate. While my network learning model looks at knowledge flow from the individual's point of view, the triple operating system is an organizational ...
 
Why there is no silver bullet for Knowledge Management
11.08.2016
by Nick Milton - There is no silver bullet for Knowledge Management, because KM is a management system with many component parts, all of which need to be in place. We often hear vendors promising us a KM silver bullet - usually some sort of technology. "Buy our search engine/Collaboration software/enterprise social platform and your KM problems will be solved. But it doesn't work. Knowledge Management requires more than technology, it needs the four enablers of Roles and accountabilities; roles such as CoP leaders, Knowledge Managers, and Knowledge ...
 
The lost infrastructure of social media.
11.08.2016
More than a decade ago, the earliest era of blogging provided a set of separate but related technologies that helped the nascent form thrive. Today, most have faded away and been forgotten, but new incarnations of these features could still be valuable. As social networks grew in popularity and influence, the old decentralized blogosphere fell apart and those early services consolidated, leaving all the power in the hands of a few private companies. That's left publishers and independent voices even more vulnerable to the control points of a few social ...
 
Communities for Change
10.08.2016
by Catherine Shinners - Companies continue to use traditional change management approaches to move important initiatives across their organizations - initiatives such as Agile development, data science or overarching digital transformation efforts. Such initiatives not only involve getting stakeholder support and orientation and baseline executive buy-in, but means moving major cohorts of the workforce, if not the entire workforce to be educated in new skills and practices. Last year, in article Changing Change Management, McKinsey Quarterly noted that ...
 
Can You Engineer an Innovation Culture?
10.08.2016
Innovation management provides an engineered, process-based approach to innovation: a purpose-built framework designed to extract innovative ideas and turn them into products and services that will leapfrog the competition. But in reality, how often do these big ideas occur, these 'Eureka!' moments that we can capture using our Innovation Management framework? Before jumping into innovation management, businesses need to create environments that support the following: Curiosity -- a desire to learn new, unknown or abstract things Relationships ...
 
Knowledge-A-Thons
10.08.2016
by Richard Millington - Imagine a colleague learnt a technique that would save her 12 minutes per day (or one hour per week). That adds up to 48 hours per year for a period of 3 years (average employee retention rates). If she costs the organisation $70 per hour, that one tip is worth $10k+. Now imagine she shares that tip with the rest of the team and it spreads to 10 other staff. That one tip is now worth $100k+. These are the kind of sums what makes building a community of practice within organisations so appealing. It's the kind of maths that makes ...
 
"One Weird Trick" to Digital Transformation
10.08.2016
by Gerald (Jerry) C. Kane - An effective digital culture is critical to digital maturity. The Internet is rife with ads and websites shilling the "one weird trick" you need to lose weight, obtain a lifetime of wealth, or attract the perfect date. While most of these promises are, of course, too good to be true, they do underscore the very human desire for simple solutions to the problems that plague us. And oddly enough, our research suggests that there really is "one weird trick" that may be critically important to successful digital transformation. ...
 
The community of practice identity test
10.08.2016
by Nick Milton - There is a fairly simple identity test for knowing whether any given community of practice, is likely to be successful; and that is whether potential members will self-identify with the topic. Membership of a community of practice is driven by passion, and the members are passionate about the practice area. They self-identify as practitioners. The self-identity test. Members of successful and powerful community of practice feel an identification with the community, and an identification with, and loyalty to, other community members. ...
 
Does your community culture make you a Lake Wobegon community?
10.08.2016
I was reviewing data from the State of Community Management from the 2016 report when a data point caught my attention that wasn't part of the initial publication. Even at the Stage 1, our lowest level of community maturity, nearly half of community leaders said they were satisfied with their community culture. How could this be? I had noticed the sharp correlation between community maturity and satisfaction with culture - our most mature communities were almost universal in their satisfaction. That didn't surprise me. But I wondered about those early ...
 
Implementing network learning
10.08.2016
by Harold Jarche - In the network era, developing the skills of a master artisan in every field of work will be critical for success. While getting work done collaboratively will continue to be of importance in all organizations, it will not be enough. New ideas will have to come from our professional networks in order to keep pace with innovation and change in our fields. More importantly, a safe place is needed to connect these new ideas to the work to be done. Communities of practice will continue to grow as knowledge artisans need to integrate their ...
 
Who (or What!) Makes Your Business Decisions?
10.08.2016
Operational business decisions happen every minute of every day in your organization. You'd like to think that business managers can truly manage them. You'd also like to think that the results of those decisions are comprehensively correct, consistent, traceable, and repeatable (high quality). But are they? Based on real-life evidence I strongly suspect they often are not. Let's be clear what kind of decision I mean. Say "decision" and many business people immediately think strategic decision (e.g., whether to enter some new market), or tactical decision ...
 
Is it Time to Do Away With the Organization Chart? Pretty much.
10.08.2016
by Josh Bersin - This week we are launching the 2016 Deloitte Global Human Capital Trends study, a 9-month effort which surveyed more than 7,000 organizations in over 130 countries. I'll be publishing more details on the findings in the coming days, but let me start the dialogue with one simple message: The #1 trend this year, cited by 92% of all respondents, was the need to "redesign the organization" to meet the needs of the new digital world of work. What our research discovered, after talking with dozens of companies around the world, is that ...
 
Why disruptive innovations are resisted
10.08.2016
I've written a number of times why innovations, and indeed innovators, are resisted within organizations, but such resistance also occurs at a societal level. Think historically to the loom and the printing press, or to driverless technology today. One of the most exhaustive studies of just why this is was undertaken by Harvard's Calestous Juma. His 16 year exploration of resisted innovation was chronicled in his latest book, Innovation and Its Enemies: Why People Resist New Technology. Fear is the overriding emotion Learning from history Smoother integration ...
 
Please stop the bullshit about new generations
10.08.2016
by Bertrand Duperrin - Every time we think we're finally done with this topic, it comes back like a boomerang. I'm, of course, talking about the famous "new generations" that will turn businesses upside down, transform its culture, bring an intrapreneurship culture and make us sick with intolerable behaviors. I already wrote things about that, wondering who was actually benefitting from it or, in other words, who should be convinced that the gap was so large and the disruption so painful. I also found a couple of studies that undermine the official discourse ...
 
70 Years of Resistance - Part 2
10.08.2016
70 Years of Resistance - Part 2 Ideas about change resistance have evolved. There is more clarity around the meaning of activities such as participation and communication, as well as more ability to do more things that look like participation and communication with intranets, mobile devices, and social media. But, despite Marshall McCluhan's declaration, "The Medium is the Message," the tests for effective communication and participation are not necessarily the various media channels that are involved but rather the content of the conversation, the intent ...
 
Digitale Transformation bei der Telekom: Disruptive Innovationskultur, neue Arbeitswelten und Digital Leadership
09.08.2016
von Willms Buhse - Solange es einem Unternehmen gut geht und die Bilanz stimmt, scheint es keinen Anlass für Bewegung und Veränderung zu geben. Doch diese Denke ist nicht nur gefährlich, sondern gar existenzbedrohend. Auch wenn das Kerngeschäft heute noch rosig aussieht, kann es schon morgen unrentabel oder gar völlig obsolet sein. Unternehmen müssen sich auf veränderte Konkurrenzsituationen einstellen, denn disruptive Geschäftsmodelle rütteln momentan fast alle Branchen auf. Um den Wandel zu meistern und kreative Köpfe anzuziehen, müssen Unternehmen ...
 
Cooperative by Design
09.08.2016
Change doesn't happen overnight, but it does happen all the time, so how can we help people, organisations and communities not only cope but influence the change around them? We start with this way of thinking, because I feel it creates a space for different disciplines and philosophies to work together, from service design to strategy, from behavioural insights to community development, from organisational change to...systems change. For anyone who hasn't been to Lambeth, you may have seen the headlines or heard the rumours about what it's like to live ...
 
For an Intelligent Workplace, Think Proficiency, Not Efficiency
09.08.2016
Essentially every business today is at some stage of digitalization, striving to increase their workforce's efficiency and productivity. However, as markets evolve, efficiency alone will not keep businesses thriving. By providing context-relevant information, predictive insights and constant learning at every point of work, businesses can increase proficiency in real time, throughout the enterprise and beyond. Proficiency will become the essential competitive attribute, the hallmark of agile businesses. Dynamic Skills Needed What an Intelligent ...
 
A Good Problem
09.08.2016
by Mark Britz - Recently I did a webinar for Saba, a leading LMS vendor. They have a collaborative platform and invited me to speak with them on the principles and practices of organizational networks and collaboration. What I love most about giving a presentation comes usually at the end, it's the time reserved for Q&A (although I like to field questions throughout, not always my choice however). Most questions asked about social efforts typically focus on how to get started, what the role of management should be or how to help leadership to be ...
 
The 5 E's of Social Business
09.08.2016
Sales and marketing aren't quite as straightforward as they used to be. Instead of the sales funnel of yesteryear, we're looking at more of a sales pretzel these days. A study by McKinsey & Company refers to this as a "consumer decision journey" wherein customers are looking at more reviews, talking to friends, and weighing the opinions of experts rather than talking to salespeople. Or rather, they might talk to salespeople after they've done all of the other things listed. And after talking to the salesperson, they will probably go back and read ...
 
Empowering Employee-Led Learning
09.08.2016
by Jane Hart - Over the last 10 years (since I've been running my Top 100 Tools for Learning survey) I've written lots of posts and articles about how the way the Web is changing the way we learn. And recently there have been a number of other studies that have concurred with my findings! One of my own recent posts considered the individual's perspective of workplace learning and how L&D departments can learn from this to modernize their own practices. By use of the term, Modern Workplace Learning (MWL), I've always been very clear that this doesn't ...
 
The Evolution of Enterprise Software: 10 Ways in 10 Years
09.08.2016
From mass adoption of social media that opened the door to an everything-social culture to the rise of cloud computing and mobility, a variety of technological advancements and trends have influenced enterprise software. Within the past decade, enterprise software has undergone an impressive transformation. There are more features, functionality and usability traits than ever before, thanks to a combination of technology and user demand. Nothing Stays the Same - Especially Software 10 Software Trends Built-in analytics capabilities Integrated security ...
 
The Problem With Tracking Just One Metric
09.08.2016
by Richard Millington - I once hired a copywriter to increase a client's newcomer to registered member conversion rate. It was a (expensive) test. The copy he produced was stunning. Big promises, free resources, every psychological technique and inbound marketing technique in existence was incorporated. The conversion would have shot up, the participation rate would have plummeted. All the free offers in the world wouldn't get people to participate. This is the problem with measuring (or being measured by) a single metric. You're motivated to subvert ...
 
Text Mining: An Opportunity Ripe for Enterprise Search Vendors
09.08.2016
Text analytics and text mining have until recently remained on the periphery of my interest in enterprise search. But my consulting work called on me to become instantly familiar with text mining technology -- with the expectation that I would not only gain an in-depth understanding, but also the ability to forecast the future. Text Mining's Come a Long Way Reading Into Deep Text Mixing Up Search and Mining New Opportunities for Search Vendors? [...] ...
 
What organisation do you need to handle the knowledge workstream?
09.08.2016
by Nick Milton - I have blogged before about the two simultaneous and overlapping workstreams in an organisation - the product workstream, and the knowledge workstream. But what is the organisation that delivers the knowledge workstream? Any organisation that makes product, also makes knowledge about that product. Products are made through projects, projects have beginnings and ends, but the knowledge needs to be collected from each project and passed from one to the other. It is this knowledge, passed from one project to another, that allows old products ...
 
People analytics reveals three things HR may be getting wrong
09.08.2016
More sophisticated analyses of big data are helping companies identify, recruit, and reward the best personnel. The results can run counter to common wisdom. Bill James, the factory watchman turned baseball historian and statistician, once observed, "There will always be people who are ahead of the curve, and people who are behind the curve. But knowledge moves the curve." Some companies are discovering that if they employ the latest in data analytics, they can find, deploy, and advance more people on the right side of the curve -- even if the results ...
 
70 Years of Resistance - Part 1
09.08.2016
Isn't resistance to change like gravity? Just a widely accepted force that change management professionals address every day? That's what we thought until we discovered a 1948 research study on overcoming resistance to change that sparked our interest in reviewing how techniques for managing resistance have evolved and which ones may still be important to use in our work today. Resistance to change by employees, management, and leadership has been a major theme within the change management discipline for many years -- almost 70 to be more specific. To ...
 
Discussion & Discovery - Why Social is Good for the Enterprise
08.08.2016
In an earlier post, I tried to answer the question What is "social?" in a way that put the idea in simple, relatable use cases. In summary, we are social beings, and social today really just means we are interacting with others to do things in both our personal and professional lives. The concept then of social in the enterprise is that we enable these types of interactions among employees by giving them tools that mimic capabilities found in consumer social networks such as Facebook, Twitter, LinkedIn, etc. At the heart of these capabilities are functions ...
 
Three ingredients for a more collaborative workplace
08.08.2016
In a previous blog post, I talked about why it's important to define the way we work together. Collaboration is often used as a blanket term. However, when people work together, there are generally three levels of how integrated their efforts are: coordination (one person driving a project with inputs from others), cooperation (shared objectives but separate activities that converge at the end of a project) and finally, collaboration (co-creation with shared objectives). Essentially, having a truly collaborative approach means each party is contributing ...
 
An honest appraisal of Yammer (...and perhaps enterprise social networks in general)
08.08.2016
Over the last three years I've worked (sometimes unofficially) on encouraging the use of Yammer within my organisation. For whatever reason, Yammer and social enterprise tools in general seem to have circulated back into conversation lately, so I thought it might be a good time to do a bit of a brain dump in terms of lessons learned to date. It's not so much about the tool, it's about the culture. When people look at tools like Yammer, they get hung up on the technology. When you run into the inevitable first wave of resistance, it's not so much because ...
 
Content strategy for enterprise social networks
08.08.2016
Enterprise social networks (ESN) are helping training professionals re-imagine the way learning gets designed & delivered. The use cases for leveraging the ESN for creating learning journeys, crowd-sourcing training design, validating training needs, encouraging social learning and sustaining engagement beyond a training event are well documented. This calls for strong community management from the trainers who need to learn the skills involved in enthusing the audience within a community with content, creating momentum and sustaining engagement. ...
 
Internal Communication ...or why it is important to be in the loop
08.08.2016
Community Management is a very diverse job. You have a lot of responsibilities for a wide variety of different products, languages and teams to keep in touch with. Additionally the CM is responsible for the communication from the team to the community and backwards. To be able to communicate, the CM - of course - needs information to share. That's the point where the issues start, when your internal communication isn't on point. So what happens, when I don't get any information to share with the public? In the best case scenario? - Nothing. In the worst ...
 
Social Business Process Management
08.08.2016
Work can be defined as a group of people striving towards a common goal, or a group of people collaborating to achieve something. This group of people will define 'social' as sharing what they do and how they do it. In other words, being social for them means coming together to achieve a common end. BPM involves modelling and automating workflows to make them more efficient and effective. When BPM integrates social, it can potentially redefine the way people perform their jobs. Social business process management is an approach to improve business processes ...
 
Why digital transformation is all about people
08.08.2016
Digital transformation, innovation and disruption have been the talk of the nation thanks to our PM's innovation agenda. The buzz in government is all about digital transformation to deliver better services and adapt to the needs of digital citizens. I'm a big believer in the ability of technology to connect people and create a positive impact on the world. In my career, I've had the opportunity to work on meaningful digital products in my first company, Oxide Interactive. We've well and truly already experienced technology's ability to transform our ...
 
You Can't Rush Digital Transformation
08.08.2016
Building digital capabilities in everything from web strategy to marketing is top of mind for any organization, and your organization is probably no exception. As you get started creating content and customer experiences, you'll go through several stages of digital maturity -- and that's OK. The journey is more important than the destination. 4 Stages of Digital Maturity Reaction Strategy Synthesis Optimization [...] Respect the Process You can't skip any of these four stages. Digital transformation is a process, just like creating content ...
 
This organisation increased employee productivity, happiness and trust by making just one change
08.08.2016
Encouraging people to work from home doesn't just appeal to employees; it could help build trust and increase productivity, according to an MIT study. The Executive Education program at MIT Sloan School of Management piloted a flex time scheme in which a team of 35 employees were encouraged to work remotely at least two days per week, were able to work hours that suited them, and weren't expected to be connected 24/7. They were expected to make it into the office at least one day a week. The power of flexibility Following the six-month trial, 100% of ...
 
Share Of Attention
08.08.2016
by Richard Millington - Do you want to become the most relevant place about the topic or about the audience? Most people choose the former. But think carefully for a second. Imagine you want to run a community for investors. You can go through the process of launching a community for investors. You can identify their challenges and aspirations and ensure that the community is the most relevant place to solve their challenges and achieve their aspirations. But do you think investors only want to talk about being investors? That's a very limiting view ...
 
The Ten Types of Corporate Innovation Programs
08.08.2016
by Jeremiah Owyang - Large, established companies are trying on various programs to foster new innovations in an attempt to find the best way to change course for their big ships. These established companies are struggling to keep up with fast-paced, venture-backed startups that are changing customer expectations -- and often causing business model disruption for traditional businesses. To combat this ever-growing threat, corporations are stepping up their investments in innovation and deploying a variety of strategies, as outlined in the following table. ...
 
Think older workers struggle with technology? Think again
08.08.2016
Don't let the millennial buzz fool you. Older workers handle and adapt to new systems better than younger people. Conventional thinking assumes that older workers have trouble adapting to new technologies. That notion is nothing more than a stereotype, but it's a harmful one that could make life difficult for IT professionals over the age of 50 who are searching for new jobs. And now the results of a new survey suggest that the stereotype might not be accurate after all. Cloud storage provider Dropbox and Ipsos Mori, a London-based market research ...
 
Social Collaboration Tools am Arbeitsplatz der Zukunft
05.08.2016
Produktivitätsbeitrag messbar machen Die Art und Weise, wie Unternehmen intern zusammenarbeiten und nach außen kommunizieren, wandelt sich zusehends. Ein Grund dafür ist die Geschwindigkeit, mit der viele Märkte sich verändern - und damit meist auch die Betriebsstrukturen samt Kommunikationskultur der Akteure. Weltweite Firmenstandorte sowie der Wunsch nach Mobilität am Arbeitsplatz erfordern flexible Kommunikationswerkzeuge. Diese fördern den abteilungsübergreifenden Informationsaustausch und wirken sich so positiv auf die gesamte Firma aus. Dabei versuchen ...
 
Why IBM Connections Should be Your Next Move
05.08.2016
IBM Connections is enterprise social software application that serves up a myriad of helpful online corporate social networking tools. It is chock full of cutting-edge features that connect co-workers and business partners to solve problems in a more efficient manner. Enhanced Flexibility for Company Content If you're like most office workers, you've grown tired of using shared drives and intranet systems that are anything but dynamic. Connections is exactly what you need to liberate your organization's content. Its creators went to great ...
 
Social collaboration and HR: Q&A with McKinsey's Bill Schaninger
05.08.2016
by Virpi Oinonen - People who have seen the light when it comes to social collaboration technologies (Yammer etc) often complain that one obstacle in making these tools work is the fact that employees are not rewarded for sharing information and being collaborative. Blaming finger often points at HR, the custodians of the official reward system (money, promotion etc). That said, I've come across more and more examples where HR have changed the way they reward people because of enterprise social networks. They want to discourage information hoarding by ...
 
How can you tell if your Enterprise Network is Innovative?
05.08.2016
One of the most commonly stated objectives for establishing online enterprise social networks (ESN) is to facilitate greater levels of innovation. But how do we know if we are being more innovative or not? One way is to wait to see what sorts of tangible outputs emerge from the cross enterprise communities within the network. This may result in some good individual cases, perhaps enough to claim an increase innovation capability. More likely these may be seen as random outcomes if the organisation doesn't 'feel' like its being more innovative. In a recent ...
 
Invest In Radical Relationship Building
05.08.2016
by Richard Millington - When I was 15, I had an arch nemesis. Let's call him Mark. We both wrote about video gaming tournaments. Only he got the best scoops. He got the special access to VIPs. He got let into the 'players only' areas of tournaments. He got asked for his opinion by mainstream publications when they wrote about the topic. I was the better writer, he was the better journalist. I earned a good part time income, he sold his gaming site for just over a million bucks. The difference was relationships. He was fantastic at building them. I showed ...
 
Work Effectiveness is the New Challenge
05.08.2016
by Simon Terry - Many disciplines are seeking to tackle the effectiveness of work and realising the potential of people in organisations. It is time to coordinate these efforts for the benefits of organisations and our people. The Frustrations of Silos This year I have been to a number of conferences across a range of different fields: employee communication, collaboration, digital workplaces, future of work, innovation, learning, intranets, knowledge management, culture, design & employee engagement. Three things were evident from all those earnest ...
 
7 Social Media Metrics that Really Matter -- and How to Track Them
05.08.2016
When your boss asks you for the ROI of your latest social media campaign, how do you respond? Too many social media managers fall back on the easy answers: we gained this many new Twitter followers, this many Retweets, this many Facebook shares, and so on. Sure, these social media metrics offer surface insights into how a campaign or piece of content performed, but they don't really show executives how your efforts are helping boost the bottom line. It's time to step things up a notch so that your social media analytics better reflect how all your hard ...
 
How knowledge management connects the dots
05.08.2016
Knowledge management is the glue that holds organisations together. It's a critical function of any workplace: how you capture the collective knowledge of individuals so that future generations of staff can continue to derive value from investments made throughout the years. Our increasingly digital landscape makes finding and recalling information easier, but not without the right systems and governance behind it. Stephen Bounds, Director of KnowQuestion, has over 17 years' experience in information and knowledge management. He helps organisations solve ...
 
Knowledge inputs and knowledge outputs in project activity
05.08.2016
by Nick Milton - Knowledge is both and input to, and an output from, project activity. This gives us a handle by which that knowledge can be managed. Projects consume and create resources. They consume money, time and equipment, and they create products and income streams. They also consume (or, rather, apply) and create knowledge. Each project needs an input of knowledge. This is knowledge that the team will need in order to deliver the project; knowledge of the practices to be used, the technology to be applied, the client and how they operate, and ...
 
Research: Insecure Managers Don't Want Your Suggestions
05.08.2016
Organizational studies show that employee voice -- speaking up with ideas for improvement to those with the power to make changes -- helps managers and companies perform better. This is not a controversial finding, nor is it particularly surprising that organizations in which people speak up outperform those in which ideas are stifled. After all, those on the front lines are typically best positioned to generate ideas to make the organization more effective. What is surprising, however, is that many managers actually work hard to avoid voice -- they ...
 
Enterprise Social Networks: KMU hinken hinterher
04.08.2016
Kollaborationssoftware ist nicht nur für Großunternehmen interessant. Enterprise Social Networks sind in Großunternehmen immer häufiger Standard, in mittelständischen Unternehmen dagegen noch eine Seltenheit. Dabei erfüllen ESNs alle Anforderungen, die KMU an eine solche Software stellen. Enterprise Social Networks (ESN) boomen. Das zeigt alleine die Statistik der Umsätze, die damit gemacht werden. Diese sollen im Jahr 2016 bei 4,5 Milliarden Dollar liegen. Das ist mehr als fünf Mal so viel wie noch vor fünf Jahren - obwohl die Netzwerke besonders in ...
 
The State of Social Software
04.08.2016
by Femke Goedhart - Enterprise social networks (ESN) are online social platforms or software that enable employees to share business interests and activities through blogs, activity streams, discussion forums, groups and communities. They allow employees to share knowledge and resources, collaborate across geographies, improve business processes and even communicate with clients. According to a report by the International Data Corporation (IDC), the global ESN market was valued at 0.6bn in 2010 and reached USD1.46bn in 2014. Over 2014-19, it is projected ...
 
Programming Your Colleagues
04.08.2016
by Richard Millington - The best way to cut down on communication (remember, not collaboration) is to communicate as much as possible up front. The best way to communicate is to use 'if then' rules. Tech types know this as conditional programming. i.e. If a condition is met, an action is taken. If the condition isn't met, something else happens. For example, let's imagine you're recruiting a designer. You've spoken to a few and found some you like. You might ask a colleague "can you talk to [prospective designer], see if he will take on the outlined ...
 
3 Ways To 'Digitally Minimize' For Better Office Productivity
04.08.2016
Recently, the term "digital detox" has become quite the buzzword. Many of us have pushed our phone memory and data to the limit with apps for everything-- including work. Companies in an effort to "digitally transform" and increase employee engagement and productivity, are introducing employees to more and more digital tools and platforms. However, you can "digitally overload" your team and the result is distraction, confusion, more mistakes, and less productivity. Take a zen minimalist approach to your office (Millennials love zen). Don't Over Integrate ...
 
Intranets are products, not projects
04.08.2016
Here at Intranetizen two of our most frequent rants are over the low value that businesses frequently ascribe to their intranet and the people who work on it, and the constant cycle of intranet relaunches and declines. But arguably both of these issues stem from the same cause: the tendency to view intranets as projects. The intranet-as-project phenomenon - whereby teams are given an unrealistic budget and timeline to deliver something - means that intranets often fail to meet expectations, attention quickly turns elsewhere and the intranet is left to ...
 
Put Mobile Strategy at the Heart of Your Business
04.08.2016
All organizations, no matter their industry or size are discussing their mobile strategy. Mobility has moved to the forefront of every industry and all market segments. Mobile strategy is as commonplace and essential as IT strategy and business strategy. But as the world goes mobile, the speed at which mobile moves is also moving at an incredible pace. The mobile strategy you meet about today could become obsolete tomorrow. From a Novelty to the Default Model A Unified Mobility Platform Mobile Meets Cloud Considerations Next-Generation Mobile Experiences ...
 
Your Digital Workplace Mid-Year Health Check
04.08.2016
From a technology point of view, the digital workplace industry is thriving. It's a growing market, that responds to users needs and provides new tools that facilitate new ways of working. But if you scratch below the surface of this rosy picture painted by research papers from the big consulting companies, and smaller analysts, you'll see that this only tells a very small part of the story. The Digital Workplace Continuum Check Your Digital Workplace Health People Process Technology Digital Workplaces Need More Than Shiny New Tools [...] ...
 
Building an Online Community Ambassador Program
04.08.2016
Some community managers are really lucky. We work with groups of people mustered around a mission that we already care about--whether it's a charitable organization, a favorite TV show, or the industry that we already work in. But many, maybe even most, of us are in an altogether different boat: we're managing communities in which we're not subject matter experts. How many times have you stared at a question that's gone unanswered because, not only do you not know the answer, you don't even know how to find someone who does know, because half the words ...
 
Digital Transformation Requires Open Minds, 'Broad Perspectives'
04.08.2016
Marketers, managers, content experts and other key stakeholders too often get trapped by their own tunnel vision -- and Cathy McKnight wants to help them break free. By learning from one each other's perspective, business leaders can better address today's challenging questions, she explained. It's a key part of the philosophy she espouses at New York City-based Digital Clarity Group (DCG) a research-driven advisory firm focused on helping business leaders navigate the digital transformation. McKnight is Vice President of Consulting and ...
 
Don't phone me, Skype me
03.08.2016
Whenever a colleague suggests we have a call, the first thing I say is "Great, but let's do it over Skype." Yes, I know Skype had some problems early on. But it's been working well for a long time now. What I really cherish is being able to see the other person. I can't imagine choosing not to see the person I'm talking with! So whether it's Skype, FaceTime, WebEx, WeChat, or Google Hangout, I'm good. I know, "a bad hair day," or you're sweaty because you just got back from a run, but despite that inconvenient reality, seeing the person makes ...
 
How to Assess Your Intranet Readiness - & Get More From Your Project
03.08.2016
Intranet projects can be notoriously difficult to get going. Here's why. Platform Debates Stall Progress Is it time to upgrade? What's new that we should care about? While the market remains fairly dominated by SharePoint, it is easy for organizations to get wrapped up in a platform debate comparing their old version of SharePoint to the most current. As well, many of the new ready-to-go intranet offerings for SharePoint such as Go, Unily or Bonzai -- while making it easier to get to value faster -- now introduce a new layer of evaluation on top SharePoint's ...
 
Leadership buy in: one of the biggest challenges to your ESN
03.08.2016
Kevin Ruck from PR Academy has recently shared his research, Implementing Enterprise Social Networks (ESN) via the report and slides below and a webinar to guests on Wednesday 20 July 2016. You can read the full report and access the slides below. Ahead of that launch we had a conversation with Kevin to find out more and to invite him to share some of the very specific findings and insights with us at our conference, Closing the Gap in London on 4 October 2016. We're glad that he said yes to both. So, here we will discuss just one of the core issues ...
 
You Can Build a Community, But You Will Never Control It
03.08.2016
Since the earliest days of the Internet, communities have been set up for a variety of topics. Some are formed organically as like-minded people naturally find one another. Others are formed by brands or organizations around their products or services. I've been a part of all kinds of communities over the years. Doesn't matter if it was a Usenet group formed around Prince bootlegs or a private group on Facebook on social journalism. At some point the community was formed and then it became what it is today based on the members of that community. Where ...
 
How to Become a Great Online Community Manager [Infographic]
03.08.2016
An increasing number of companies are leveraging communities to engage with their audience, increase visits to their websites, and generate leads or sales. And guess what? It's working. By creating an online community, you're essentially creating a platform in which you can interact with your user base in a personal, meaningful way. For your audience, this means a more direct line of communication - one the invites collaboration and engagement. However, setting up and running a community is not easy. To help, our team at Vanilla Forums compiled ...
 
5 points of difference between Knowledge Management and Information/Content management
03.08.2016
by Nick Milton - Still the confusion remains between Information Management/Enterprise Content Management and Knowledge Management. Here are 5 points of difference and 1 point of overlap. I have covered the difference between KM and IM many times on this blog (see here, here, here, here and here for example). There is an enduring confusion between the two, partly caused by a deficiency in the English language, and partly by a lot of bandwaggoning when KM was a trendy term. The confusion is exemplified by a conversation I had yesterday: (Me) "What are ...
 
The Future of Work: Trends and Toolsets
03.08.2016
Last month I wrote a report for a client about the future of work. In my contract is a clause that says that, apart from anything commercially sensitive, my work for them is shared under a Creative Commons license. I'm therefore sharing a much shorter version of the 23-page report I researched and wrote for them. There was some really interesting stuff I turned up in my research around organisational structure, culture, and retention, but that section was too intertwined with the client's plans to be able to easily and effectively separate out. Introduction ...
 
10 Charakteristika eines perfekten Intranets?
02.08.2016
von Thomas Renken - Mit der Intranet Trendliste 2015 hatte Bernd Langkau ja schon einmal den Blick auf aktuelle, wiedergekehrte oder neue Trends für ein heutiges Intranet gewagt. Jonathan Phillips (@DigitalJonathan) beschreibt in seinem Artikel 10 Characteristics of a great intranet was ein großartiges ("great") Intranet ausmacht. Ich möchte die einzelnen Punkte nachfolgend einfach auflisten und entsprechend kommentieren, denn ich finde diese sehr gut und auch durchaus vollständig. Natürlich unterscheidet sich eine solche "Großartigkeit" je nach Unternehmen ...
 
Nuts and Bolts: It's Not About "Doing" Social
02.08.2016
by Jane Bozarth - "It's not about 'doing social.' It's about supporting workers as they work by giving them the time and the right space to talk about it. It's about listening. And it's about using social tools to support conversations and performance already in progress." [...] Here's the thing: People talk about their work all the time. And they'll find someone to talk to about it. They'll talk about problems. They'll talk about solutions. They'll gripe. Some product experts will emerge. Some will give up and never learn to use the product. They'll ...
 
Collaboration Flows from a Strong Business Mission
02.08.2016
There's an often-repeated story about a janitor working his shift at NASA who, when asked what he was doing, responded that he was "helping to put a man on the moon." From its very inception, NASA has been a mission-driven agency, with missions that require and inspire dedication within every level of the organization. The organization's mission and purpose have remained constant to this day, nearly 60 years later. The Value of a Company Mission Creating a Culture of Collaboration 3 Steps to a Better Collaboration Strategy Build a culture of transparency ...
 
Using Intranet Analytics? Here's Where You Might Be Going Wrong
02.08.2016
by Sam Marshall - Few companies have good analytics tools for their intranet, and those that do struggle to use them effectively. Our recent research on intranet analytics identified three common pitfalls: Reporting on whatever data is readily available from the tool. No action plan in response to the data. Using the same tools as the web team. "The value to the organization bears little relationship to the price or number of functions of the product. Those organizations getting the most value from intranet analytics are those that have digital workplace ...
 
Beware Of Quick and Simple
02.08.2016
by Richard Millington - You wouldn't want your CEO to follow a quick and simple guide to running a business. Running a business is complicated. There are lots of moving parts. Each moving part affects the direction of other moving parts. Sure, you can plan out what you're going to do. But everyone else has their own motivations and is making their own plans too. The magic in running a business isn't so much what you plan to do. The magic is quickly adapting to new information to achieve the best outcome possible. The same is true with building a community. ...
 
To Develop a Community, Think Network First
02.08.2016
"Nevertheless, we now realize that no whole, be it a family, a business, a community, or a nation, can be managed without looking inward to the lesser wholes that combine to form it, and outward to the greater wholes of which it is a member." - Allan Savory, from "Holistic Management" Need a Community? You Have (at least) One After 15 years of designing and activating online communities, I'm still surprised when I hear from a potential client that they "need to create" an online community. Wether you realize it or not, you have and belong to many communities. ...
 
What a Community Manager Does
02.08.2016
I like to think of the community manager as a classical conductor, dedicated to showing the online community (the orchestra) how to get in sync, never through force or coercion, but by using the magical powers of suggestion alone. 'Community Manager' has become an increasingly popular job title. But what exactly is the role of a community manager? What does a community manager do? Here goes: Community Management As A PR Specialisation Agencies found it difficult to lead the way Community management developed as a separate profession Where To Find Most ...
 
How to map the KM culture change
02.08.2016
by Nick Milton - Measuring the progress of Knowledge Management within an organisation is a tricky thing to do. Here's one method. Zika virus map, from wikimediam commons One of the issues with the KM culture change is that it is not a gradual behaviour change over time; it's a step change. People and teams don't go from a behaviour of ignoring knowledge as part of their work, to largely ignoring it, to slightly ignoring it etc - they go from ignoring knowledge, to treating knowledge as being of value. It's a binary switch. If a team ...
 
3 Ways To Get "Open Office" Benefits Without Wall Demolition
02.08.2016
The hyped open office style layout was comparable to a Feng Shui movement of the 1970s; the fixation of "HR gurus" and "business culturists". Leaders, regardless of what industry, thought that this disruption of the long reigning, autocratic cubicle would lead to Facebook and Apple levels of innovation and creativity within their own companies. It's Millennial, guys. It's fun. It's collaborative and democratic! It has to work! Putting everyone in one room being the answer to lack of communication and collaboration is the business equivalent myth that ...
 
How Technology Hijacks People's Minds -- from a Magician and Google's Design Ethicist
02.08.2016
"It's easier to fool people than to convince them that they've been fooled." -- Unknown. I'm an expert on how technology hijacks our psychological vulnerabilities. That's why I spent the last three years as a Design Ethicist at Google caring about how to design things in a way that defends a billion people's minds from getting hijacked. When using technology, we often focus optimistically on all the things it does for us. But I want to show you where it might do the opposite. Where does technology exploit our minds' weaknesses? I learned to think this ...
 
The blending of apps with our collaboration tools: An inevitable trend
01.08.2016
by Dion Hinchcliffe - As the tools that support collaboration become more strategic to how we work, a growing connection is emerging between them and the rest of our applications and data. What's in an effective collaboration tool today? That's perhaps the most foundational question we can ask at the moment, as the seemingly unending procession of new applications and solutions continues as new entrants each promise in their own way to improve how we work together in digital environments. The nature of collaboration tools available today continue ...
 
4 Best Practices for Real-Time Collaboration and Communication
01.08.2016
Collaboration and communication within a company are critical activities. They not only strengthen camaraderie and empower employees, but, as people join together for a shared purpose, also increase an organization's productivity, efficiency and overall effectiveness. Real-time collaboration and communication, in which all users can exchange information instantly, creates an environment that enables people to work wherever, whenever and however they need to in order to pool their collective skills and resources to quickly solve problems and move toward ...
 
10 Theses About Tomorrow's Intranet
01.08.2016
Some weeks ago I was asked to draw a picture of a successful intranet in one or two years' time. Some of the following theses are observations that I already see implemented here and there, others rather have the character of assumptions or predictions. Happy to discuss. 1. The Intranet becomes a Digital Workplace: only the combination of different components generates added value. Employees should find information on the intranet, but also collaborate with colleagues in teams, create networks and exchange knowledge about topics or interests. In ...
 
The Discussions You Can't Google
01.08.2016
by Richard Millington - We often wrestle with how advanced discussions in a community should be. Should we let people come and ask the simplest, easiest, questions in our community? Or should we demand that discussions should take place at a more advanced level? Here's a simple rule of thumb. Discussions in a community should focus on answers you can't Google. If we're looking for a designer, we can search for designers. If we want to get a list of trusted designers that others have worked with and would recommend, that probably requires asking the question. ...
 
Selecting the Right Online Community Management Approach for Your Association
01.08.2016
A watched pot may never boil, but that's the only way to build a thriving online community. Until your online community is established and has regular contributors, it is your job to prompt members to participate. You need to stir your community's proverbial pot and provide interesting, valuable discussions and content for your members. After all, no one joins an online community because they like the way "groups" are set up, or any other feature for that matter. People join because of the members involved, the content, and the value they get from networking. ...
 
Community, Value... and Control
01.08.2016
We've all heard the saying: "Good - Cheap - Fast. Pick two!" Here's mine: "Community - Value - Control. Pick two!" From my earliest days rolling out Yammer, I've taught people to give up control in order to realize the collaborative value that communities can offer individuals, teams and their company. I've said to so many managers: No, you can't control the groups people create. No, you can't control what people see in their feed, or choose to post. No, I can't tell you how many minutes your people spend in Yammer. ...
 
The "No time for KM" myth
01.08.2016
by Nick Milton - It's not a lack of time that kills Knowledge Management, it's a lack of priority. Very often people say "we don't have the time for Knowledge Management". "We are busy - we have lots of real project tasks to do - we can't take time off for an After Action review, or a Retrospect or a Peer Assist" But in fact, it's not a question of time, it's a question of priority. They have time to do their timesheets prepare reports for management attend teambuilding events listen to senior management briefings attend ...
 
How HR Supports Professional Development in the Workplace
01.08.2016
Online courses, podcasts and new tech tools give employees more ownership over their professional development than ever before. So what role should human resources (HR) play in learning and development (L&D)? Even if HR does not directly administer employee education, the department can still play an important facilitator role. Adaptive Learning HR as Architect, Not Implementer Tips for Employee-Centric Learning Become a Content Curator Turn Managers into Mentors Facilitate Peer to Peer Learning Adopting Tech Friendly L&D for a Tech Savvy Workforce ...
 
Identifying Key Connectors/Informal Leaders at Scale
01.08.2016
This recent article by Reid Carpenter on uncovering the authentic informal leaders reminds us again that in a post industrial economy, the powerbrokers are less likely to be identified by their C-Level formal titles, and more likely to be identified through word of mouth. New emerging organisational forms like Holocracies and Business Networks will live and die by the strength of their informal leaders. The importance of the connector is nothing new. Seth Godin wrote a book about 'linchpins'; we have also blogged about the Quiet Achiever. There are now ...
 
Trust, Courage and Social Innovation
01.08.2016
LinkedIn founder Reid Hoffman recently presented a "Disobedience" award at an MIT conference on research and social innovation. The award for social innovation went to "those working to right society's wrongs". This award evolved from an original blog post by Joi Ito from March 2016 on the same subject. Ito makes the case that social innovation requires a willingness of people to question the rules and systems, particularly where they appear to be producing unfair or unreasonable outcomes. This made me think the role that trust and courage play ...
 
The 4 Reasons your People aren't engaged
01.08.2016
Or "why I subverted my promise to myself never to write an essay with this title." About a million years ago, or 1997, I worked for a startup in the very first dot.com boom. Dotcomboom! It was the best -- smart, motivated crew in Tony Blair's Britain, where anything was possible -- until it wasn't. We had lots of the perks now associated with Sili (silly) money: an on-site massage room, hired a 707 to take the company away to Malta or Spain every year. I am such a geek that the thing that made me happiest was having a full-time organizational psychologist. ...
 
Why Cognitive Empathy Matters and How it Works in Tandem with Reason
01.08.2016
"You never really understand another person until you consider things from his point of view - until you climb inside of his skin and walk around in it." [Harper Lee, To Kill A Mockingbird] The term empathy refers to sensitivity and understanding of the mental states of others. We can put ourselves in other people's shoes, see things from their point of view. Nursing scholar Theresa Wiseman calls out four attributes or four qualities to empathy -- 1./ To be able to see the world as others see it; 2./ To be nonjudgmental; 3./ To understand another ...
 
How to Create an Exponential Mindset
01.08.2016
Digital business models are a bit of a misnomer. It's not digital technology that defines them; it's their ability to create exponential value. The music and video industries, for example, weren't redefined by converting analog to digital formats. Just ask Sony about Minidisc players and Netflix about their DVD business. To create exponential value, it's imperative to first create an exponential mindset. The incremental mindset focuses on making something better, while the exponential mindset is makes something different. Incremental is satisfied with ...