#socbiz
Curated hints on Digital Transformation, Enterprise 2.0, Enterprise Social Networks, Social Intranets, Social Collaboration, Knowledge Management, HR 2.0, ... and all the rest
Dr.-Ing. Carsten Rose – Effective: 31.07.2016
Social Business Digest by caro - Archive 07/2016
 

Archive 07/2016

 

Wie Sie ein Team aufbauen, das Ihr Social Business voranbringt
29.07.2016
In diesem Artikel untersuchen wir, wie moderne Unternehmen ihre Social-Analyseteams in das Gesamtnetzwerk der Firma eingliedern und beleuchten die verschiedenen Ansätze, um die richtigen Talente für das Team zu finden. Die Marketer, Insights- und Analyseexperten führender Agenturen und Marken haben häufig so etwas wie ein Identitätsproblem. Die Buzzwords von gestern sind zum Jargon von heute geworden - digitale und interaktive Teams oder Social Media Teams versuchen noch immer, die richtigen Worte zur Beschreibung ihrer Arbeit zu finden. Doch es gibt ...
 
Who Is Responsible For Keeping It Updated?
29.07.2016
by Richard Millington - Make a list of 5 really critical pieces of information. This can be information that's critical to your team (or to your community). What are the 5 most important things you know how to do that are game-changers? It might be how you convert leads to clients, research and develop successful products, recruit highly talented staff members etc... Now put someone in charge of keeping each of these 5 items updated. This means the knowledge is owned. This person is responsible for keeping the information at the best possible level. ...
 
Integrating Digital Presence and Adopting a More Holistic Approach
29.07.2016
We're slowly heading to the end of this year 2016, and the digital landscape keeps on evolving. From social networks to chat apps, via livestreaming, there's quite a large choice for sharing your voice. You're probably already convinced by the benefits of being digitally engaged, from reputation building to crowd learning for supporting your professional goals. However, we should also keep an eye on what could create imbalance. Information overload is one of them. Being interrupted by repetitive notifications, while working on multiple and important ...
 
theEMPLOYEEapp - a mobile app for internal comms
29.07.2016
by Gloria Lombardi - In the age of social collaboration, can one-way communication still play a role in employee engagement? Jeff Corbin, the creator of theEMPLOYEEapp, believes so. "We need to think about what the mobile device represents today, and how it can fit into an organisation's communications. Until two years ago not every employee had a smartphone. Now, almost everyone has it. It is a very personal object to many of us. When we cannot find our phone, we freak out. We feel disconnected." Recognising the growing importance of mobile devices ...
 
Navigating Digital Workplace Pitfalls
29.07.2016
We're living more and more of our lives in virtual consumer worlds. Unfortunately, many of the technologies that help us explore exciting digital realms in our personal lives haven't fully made their way into the workplace, which leaves us feeling at times as though we're trapped in a real-life version of the movie "Tron" (only without the cool suits). Employees entering digital workplaces today negotiate with a proliferation of document-centric file sharing tools, cluttered email inboxes full of mass distribution messages and shiny-yet-distracting teamware ...
 
Holistic technology
29.07.2016
by Harold Jarche - I first came across the work of Ursula Franklin through her CBC Massey Lecture series on The Real World of Technology. Dr. Franklin died last week and I found this line from her obituary illuminating. "[Ursula Franklin] distinguished between the holistic technology of creative artisans and the prescriptive technologies of large corporations and bureaucracies that discouraged critical thinking and created a culture of compliance." - The Globe & Mail In the book based on the lecture series, Franklin elaborated: "When work is organized ...
 
2 ways of collecting knowledge - black boxes and checklists
29.07.2016
by Nick Milton - Lets look at two elements of the learning system in aircraft - the black box recorder, and the pre-flight checklist - as analogues for elements of Knowledge management. Both the black box recorder and the pre-flight checklist are knowledge tools in the aviation industry and both represent aspects of knowledge capture. The black box recorder is a raw data-capture tool, that captures data within flight. The pre-flight checklist is a distillation of data from millions of successful flights and thousands of accidents, designed to give pilots ...
 
A Different View on Knowledge Management - Dave Snowden
29.07.2016
Dave Snowden is a well-known name in knowledge management circles. Some know him as a passionate keynote speaker and some know him as the founder and chief scientific officer of Cognitive Edge. He is respected for his ideas, research and rebellious views when it comes to knowledge management. Why rebellious? Because he's not afraid to go against the tide. Some of you who are reading this interview may not know that we held successful workshops with Dave Snowden as one of the speakers and we value his opinion very much. And we are not the only ones. Let's ...
 
Shadow IT Can Be a Force for Good
29.07.2016
by Dion Hinchcliffe - One of the most consistent digital workplace trends over the last 15 years has been the steady and sustained spread of technology away from the IT department and into the hands of the workforce. While the "big" mission-critical transaction systems are likely to stay in the IT department for the foreseeable future, day-to-day technology needs are increasingly being handled directly by the workforce. Part of the consumerization phenomenon, the help-yourself approach to technology, is simply faster, easier and more dependable than ...
 
The Digital Workplace Should Shape Up or Ship Out
28.07.2016
Workplace technology still lags behind consumer technology trends -- no surprises there. But the impact this disconnect is having on employees should cause any business manager to take note. A recent research collaboration between Dell and Intel backs up with data my own observations in the field that employees "are becoming increasingly dissatisfied" with the technology capabilities in their workplace. Employees Remain Desk-Bound Get it Together, Digital Workplace! Two Areas for Improvement Identify the root causes that affect productivity in the workplace ...
 
Why you should avoid vanity metrics and measure what matters
28.07.2016
Metrics. Measures. How high? How low? How fast? How slow? Ever since the dawn of humankind, we've had an innate and insatiable desire to measure and compare. We started with the Egyptian cubit and the Mediterranean traders' grain in the 3rd millennium BC. Today we have clicks per second, likes, app downloads, stars, and a zillion other ways to measure what we do. Companies spend ridiculously large sums of cash developing fancy KPI dashboards and chasing their needles on a daily--and sometimes hourly--basis, in the quest for the ultimate, ongoing ...
 
A vision of the Knowledge Supply Chain
28.07.2016
by Nick Milton - One of the clearest visions for the Knowledge Supply Chain comes from the UK National Health Service (NHS). The analogue of a Supply Chain for Knowledge Management is one I have been using for a while now (see here, here and here for example), as a different way to look at the purpose of KM and the role of the Knowledge Manager. The Google definition of a supply chain is the sequence of processes involved in the production and distribution of a commodity and if that "commodity" is Knowledge, then the definition above could easily refer ...
 
The Connection Between Employee Trust and Financial Performance
28.07.2016
A building surrounded by razor wire. A guard tower looming over the perimeter. Weeds and overgrowth flanking the grim exterior. Inside -- drab colors, peeling paint, and dead plants decaying in the common areas. Was this a prison? No. This was the headquarters of Campbell Soup Company when one of us, Doug Conant, took the reins as CEO in 2001. Was this a deliberate attempt to imprison employees and stifle their energy? No again. It was a vivid example of organizational leaders neglecting the importance of building trust. Contrary to popular belief, cultivating ...
 
We are the media
28.07.2016
by Harold Jarche - As we shift from a market-dominated to a network-dominated society, we do not lose our previous tribal, institutional, and market organizational forms. However, their relationships between each other changes. For example, print-based media now operate at electric speed increasing the urge to feel immediate outrage for events not directly connected to us. Short-form social media writing platforms like Twitter push the printed word to its limit and in so doing, reverse it to a new form of orality. A tweet is ephemeral and soon forgotten, ...
 
10 Thesen zum Intranet von morgen
27.07.2016
1. Das Intranet wird zum Digital Workplace: Erst das Zusammenspiel verschiedener Komponenten generiert entscheidende Mehrwerte. Mitarbeiter sollen und wollen im Intranet Informationen finden, mit Kollegen in Teams zusammenarbeiten, sich vernetzen und sich Themen- oder Interessenbasiert austauschen. In einem Digital Workplace können sie all dies auf einer einzigen Plattform tun, anstatt mehrere Anwendungen bedienen zu müssen. So sind z.B. News, Nachschlage-Infos wie Richtlinien usw., aber auch beispielsweise Projektdateien und -diskussionen in der gleichen ...
 
Latest Circle Guides translated into German
27.07.2016
by John Stepper - The newly translated guides are courtesy of Julia Flug. How I came to know Julia, and how these guides came to be, are great examples of why I love what I do. Our interaction started, as many do, with a tweet. I replied, asking her what country she was in, and Julia quickly followed up with a generous offer. We followed each other, exchanged emails, and it turned out she could translate the guides into any one of several languages. (I also learned that, in addition to being a polyglot, Julia is funny and a good writer.) A few short ...
 
Spelling Out the Advantages of a Decoupled CMS
27.07.2016
We live in a different internet landscape than we did even a few years ago. The channels and devices organizations can use to connect with their audiences have grown exponentially, with more introduced on a regular basis. This growth impacts how you manage and deliver content in your CMS. You have to think strategically about to easily deliver personalized and contextual content to all these different channels. Your content management system needs to support backend content management capabilities while at the same time ensuring you can easily update ...
 
Knowledge Management, a term lost in translation
27.07.2016
by Nick Milton - Here's another post from the archives, which makes the case that much of the confusion around Knowledge Management may be due to an uncharacteristic deficiency in the English Language. Knowledge Management has always been in a state of confusion. There is no established understanding of the term; instead there are conflicting fields vying for the label. Library science, web 2.0, engineering KM, storytelling, lesson-learning; on a good day, these can be seen as clusters within a distribution or characters within a crowd, while on ...
 
This Is What Happens When You Focus on Employees' Strengths
27.07.2016
Employees are more engaged and motivated doing work that falls right into their wheelhouse. Focusing on strengths is a strength in and of itself. Companies experience more success when they concentrate on developing an employee's best skills, instead of just trying to fix his or her weaknesses. Proof? A July 2016 survey from Gallup found that strength-based companies realized better sales, profit and customer engagement. This concept of strength-based employee development stems from the idea that some people are better at some things than others. Employers ...
 
Rendezvous 2.0
27.07.2016
Last week, I met up for the first time with a bunch of my water cooler buddies with whom I hangout often inside my organization's Enterprise Social Network. Now, if you read (and not skimmed through) what I just wrote, you might probably be amused. Such are the uncanny times we are living in. What is it to meet someone who is a stranger in flesh, and yet familiar in spirit? Are you really meeting someone for the first time, when you've interacted with his/her digital presence all the while? What is it to meet some body anyway? Here's a ...
 
Digitalisierung und Vernetzung: 5 Thesen zur Neuaufstellung der Internen Kommunikation
26.07.2016
von Oliver Chaudhuri - Die Digitalisierung ist der Megatrend unserer Zeit. Unternehmen vernetzen sich zunehmend mit ihren Kunden und Geschäftspartnern, neue Geschäftsmodelle breiten sich rasant aus. Doch wer sich nach außen vernetzen will, muss auch nach innen vernetzt sein und seinen Mitarbeitern neue Möglichkeiten der Kommunikation und Kollaboration zur Verfügung stellen. Immer mehr Organisationen entscheiden sich deshalb für ein modernes, leistungsstarkes Social Intranet. Das Social Intranet stellt neue Anforderungen an seine Nutzer, z. B. die Bereitschaft ...
 
Enterprise Soulless Networks?
26.07.2016
What is happening with Enterprise Social Networks? We seem to be nowhere futher harnessing their value than we were in 2010. Check out this article from the Economist back then. It reads like an ad for Facebook at Work today! [...] Social. It used to be so simple. It was simply connecting, sharing, helping each other. But somewhere along the way, technology has taken over. Technology has become the lazy answer to problems that organizations refuse to fully understand. And, as the technolgy is sold on utopian promises to solve those problems, vendors ...
 
The Digital-Workplace Vision: Improving Productivity Through Anytime, Anyplace Work
26.07.2016
Digital workplaces can improve enterprise workforce productivity by enabling people to get their work done in a fully secure environment as they conduct business from smartphones, tablets and PCs. Businesses benefit from increased agility and performance by empowering the workforce to collaborate across geographic regions to prepare for important meetings while in transit, and to conduct business from home offices or the soccer field. A digital workplace has the potential to increase productivity by giving workers access to all the resources they need--applications, ...
 
Start Digital Workplace Change Management on Day 1
26.07.2016
by Steve Bynghall - I recently stumbled across a digital workplace project which allocated 80 percent of the budget to change management. Eighty percent! Clearly this team recognized the importance of taking a structured approach to driving behavioral change and embedding new ways of working. They knew that to unlock the value of their digital tool investment, they needed to actively drive adoption. Let's be clear: Allocating 80 percent of a project budget to change management efforts isn't realistic for most. But it serves as a nice counterpoint ...
 
Asking People Why They Don't Participate (and deciphering answers)
26.07.2016
by Richard Millington - Here is a fun task. Keep a notepad next to your laptop. Any time you participate in an online community (or even an online discussion) write a quick note to yourself about why you did it. What was your motivation? Be honest. If every answer is 'to help people', I don't believe you. Next ask your colleagues why they don't participate in your brand's community. Assume any answers about 'not enough time' are about the utility of the community (i.e. the community isn't relevant or useful enough to their work). Ask what communities ...
 
Executive Perspectives on Community
26.07.2016
by Rachel Happe - Our research shows that communities are becoming more strategic. C-level executives are often the ones approving budgets and receiving progress reports. This is fantastic progress of which all of us who work in the community space can be very proud. As communities gain strategic attention, the spotlight can shine pretty brightly. That spotlight is great when executives understand the opportunities and risks of community approaches because it is easier to get support, advocacy and budget approval. It is not so great when executives have ...
 
Knowledge management for chefs, or for recipe-followers?
26.07.2016
by Nick Milton - People often use the analogy of chefs and recipe users within Knowledge Management, frequently arguing that chefs are liberated by knowledge, and recipe-followers are straight-jacketed by "best practice". True to form, I challenge this view. Being a chef, in KM terms, is often seen as "good" - creative, relying on tacit knowledge, at teh cutting edge of their craft. Being a recipe-follower, or a user of best practice, is seen as "bad", and you will find many KM sites that use the term "best practice" as a boo-word. However in the world ...
 
Using Design Thinking to Embed Learning in Our Jobs
26.07.2016
Since we now expect learning to be as simple and compelling as watching YouTube, hundreds of video-based content providers and MOOCs offer free bite-sized content for us to consume on our phones while sitting in the coffee shop or standing in the subway. But corporate learning management systems remain slow, hard to use, and difficult to maintain. They're getting in the way of employee development instead of supporting it. At the same time, the demand for learning is greater than ever: Bersin by Deloitte's latest research with Glassdoor shows that learning ...
 
Working out loud is hard. But *so* worth it.
26.07.2016
"Our new found ability to share thinking and insights so readily using our online tools is key to solving some of our biggest challenges. Our problems are too big for single individuals or isolated organisations to deal with... we have to get better at working things out together. The hard bit is that this involves working out loud which can feel scary and challenging" - Euan Semple (2014). Working out loud, as defined by one of it's early proponents, John Stepper, is "...making your work visible in such a way that it might help others. When you do that ...
 
The Digital Workplace Value: Das Millionenspiel um den digitalen Arbeitsplatz beginnt
25.07.2016
Seit der großen Welle der Industrialisierung, die vor rund 150 Jahren begann, wurde verstärkt der Mitarbeiter und die optimale Ausführung von Arbeit diskutiert. Eine abschließende Antwort auf die Frage nach der "optimalen Arbeitsausführung" gibt es aber bis heute nicht. Die Wissenschaftler und Arbeitsforscher Richard Hackman und Greg Oldham haben eine wissenschaftlich stark beachtete Theorie zur Arbeitsausführung aufgestellt. Sie gehen davon aus, dass einige bestimmte Faktoren gewährleistet sein müssen, um den Mitarbeiter möglichst produktiv und motivierend ...
 
The Laws of Collaboration Keep Information in Motion
25.07.2016
The "collaboration" buzzword rides high in today's tech-savvy workplace, but do productivity and collaboration always go hand-in-hand? According to Harvard Business Review, the average employee spends around 80 percent of his/her time in meetings, on the phone and sending emails. While collaboration apps often intend to increase efficiency, they just as frequently backfire into collaboration overload, creating risks for enterprises and leaving employees feeling burnt out. When businesses lack the proper tools to effectively connect people, processes ...
 
Getting Teams with Different Subcultures to Collaborate
25.07.2016
The term "organizational culture" can obscure an important truth: An organization often contains many cultures. This is true even if your organization is located entirely in one country, or even at one site. Because each business unit or team may have their own subculture, working effectively across the organization requires skill in working across cultures. Doing this requires three steps: understanding what culture is and how it works, identifying the cultures of your team and the teams you work with, and designing how you and the other teams will ...
 
Functional Communities And Remarkable Edges
25.07.2016
by Richard Millington - There's a gap between the communities that die and those that thrive. It's filled with communities that lack a remarkable edge. They lack the 'thing' that's going to get people to rave about it, invite others, and decide to associate their identity with it. It's filled with communities that are functional. People use them when they have to (i.e. to solve a problem), but they're not going to grow much neither. If your community feels static, if it's not growing, if you feel stuck you need to find and push an edge. Your edge is ...
 
Search Quality Starts With Your Top Queries
25.07.2016
Many tout the benefits of exploring "top 10 search queries" as a means to gain insight into your internal users, their interests and the content they most frequently need to find. But the phrase "top 10" already starts with a bit of a misnomer. What we really want is the "top N" queries -- the ones that generate enough volume to be interesting. This may be 10 queries, it may be 100 -- it depends. Let me explain. Visualizing Search Search is a Team Sport Baby Steps Towards Search Quality [...] ...
 
Making best use of the human brain in Knowledge Management
25.07.2016
by Nick Milton - I have long argued that the human brain is a poor long term store for Knowledge. Here are the three cases where it's the best store there is. The poor human brain gets a bit of a bad press at times. The cognitive biases that plague us all are becoming well known and popularised in many books, and we recognise the cognitive illusions that get in the way of effective use of knowledge, such as the illusion of memory the illusion of knowledge, and the illusion of confidence. With such illusions as these, can we trust the memories in ...
 
The importance of trust in knowledge sharing
25.07.2016
by Stan Garfield - I was asked to answer this question in Quora: How can the lack of trust affect knowledge workers in creating a knowledge management system? Knowledge Workers may be afraid that if they share knowledge, people they don't trust will misuse it or use it without attribution. Or that if they ask for help, they will be criticized as ignorant or not able to do their job. And they may think that their leaders don't trust them, and thus might be afraid of being told to stop wasting their time. Their concerns include: Can I trust the answers ...
 
Principles and models for the network era
22.07.2016
by Harold Jarche - The End of the Market Era Capitalism today is the ultimate expression of a market dominated society, where money is made from nothing, as financial traders manipulate stocks, currencies, and whatever else they can. Its final growth spurt was enabled by ubiquitous fossil fuels so that supply chains could take advantage of either cheap goods or cheap labour due to the human inequalities on our planet. But the age of oil is ending, and markets are being replaced by networks as the dominant organizing model. Nafeez Ahmed recently stated ...
 
Shadow IT as a Source for Collaboration
22.07.2016
What is 'Shadow IT' and how can it be leveraged in today's IT (Information Technology) function? The very term Shadow IT invokes visions of covert and clandestine operations. Yet, Shadow IT simply refers to IT-like functions that reside outside of the IT organization. It could represent a team that is working with (or without) the knowledge of IT leadership to perform a function. If there is an IT-like function that sits outside of the IT organization, that must be bad, right? Not exactly. Corralling the IT function Creating a collaboration culture Shadow ...
 
How to Recruit and Motivate Volunteers for Your Online Community
22.07.2016
Back in grade school, teachers would ask for volunteers and hands would shoot up around the room. Everyone wanted to do the teacher a special favor by running an errand down the hall or helping hand out pamphlets. How eager we all were back then. Most of us don't have that same energy now, but volunteers are still an essential part of your organization, including your online community. Whether they moderate forums, post content, or provide you with valuable feedback, volunteer programs take some of the weight off you and your organization, and give your ...
 
Workplace Learning Falls Short of Its Potential
22.07.2016
Walk down any city block, and chances are high you'll see at least one person looking down at their phone. In fact, it's a certainty. Technology has changed how we live, how we learn, and how we gather and consume information. As companies continue to develop and release new innovations in consumer technology, human behavior will evolve alongside. Take how people inform themselves today: instead of consuming information over long periods of time from one source, people now seek out bite-sized hits of information from multiple sources. With all these ...
 
3 ways to make tacit knowledge as findable as Pokemon
22.07.2016
by Nick Milton - Lots of work is done, as part of Knowledge Management programs, to increase the findability of documents. But how do you make tacit knowledge findable, given that it is as invisible to the naked eye as Pokemon? The ratio of tacit to explicit knowledge in an organisation is an unknown factor. People often quote "80% of the knowledge is tacit" - but nobody knows for cure. It's a large proportion for sure, and in some organisations very new to Knowledge Management it can be way more than 80%. So how do we find that tacit knowledge ...
 
Coping With Unknowable Futures: 'Feed Forward' Over Feedback
22.07.2016
Companies embarking on globalization are thrust literally and metaphorically into a world of uncertainty and complexity. When the power and priorities of multiple and diverse stakeholders interact with the complexities and uncertainties of globalization, the result is a recipe for decision paralysis. Not only does the firm's future become difficult to predict, but also the extreme uncertainty and complexity that accompany globalization, when compounded by the different perspectives and priorities of diverse stakeholders, may lead to a chaotic ambiguity ...
 
Angst essen Leistung auf
21.07.2016
Anders als in der Arbeitswelt waren im künstlerisch-ästhetischen Bereich die Emotionen und Gefühle von Menschen, insbesondere deren Ängste, immer Thema. Insofern ist es sehr spannend zu sehen, wie zunehmend und auf vielfältige Art, sowie vor allem wissenschaftlich belegt, die Gefühle in die Arbeitswelt zurückkommen. Und sich dabei zeigt, dass sie für die Performance der Beschäftigten und Gruppen ganz wesentlich sind. Ich schließe mich mit der Überschrift dieses Blogbeitrages der langen Reihe derjenigen an, die den Titel von Rainer Werner Fassbinders ...
 
New research highlights challenges to using ESNs
21.07.2016
by Rachel Miller - Fewer than 50 per cent of communicators believe the implementation of internal social media tools in their organisation has been successful. Does that include you? ESN PR AcademyThat's one of the findings from a new PR Academy survey of internal communication, PR and digital communication professionals about the use of enterprise social networks (ESNs). Despite the challenges to the successful implementation of ESNs identified by respondents, 66 per cent of them agree they're having a positive impact on internal communication practice. ...
 
Enterprise Social: a different way of storytelling
21.07.2016
The introduction of Enterprise Social into the workplace has transformed how organisations communicate and engage with employees. Depending on the maturity of your social culture, there is now far more scope for employees to generate content and create more of a bottom up and less of a top down method of storytelling. This has huge benefit to organisations in generating authenticity with storytelling, and can cut across both internal and external audiences. There is a blurring of lines in the workplace between internal and external channels; especially ...
 
5 Ways Your Creative Team Can Help You Score Major Community Wins
21.07.2016
Community Managers play an integral role in cross-functional work whether they're at a scrappy startup or well-oiled corporate machine. Keeping a pulse on customer or user happiness and relaying information to all the right parties at the office is all in a day's work, and oftentimes duties call for working with different departments to ensure that initiatives, enhancements and new features surprise and delight the people intended to enjoy them. While working closely with product to collect and share data or engineering to understand and squash bugs ...
 
Should You Call Or Should You Type?
21.07.2016
by Richard Millington - It's not even close, is it? Try it for yourself. Take a recent discussion you've had via instant messenger and say it out loud either by yourself or with a (patient) partner. Try to do this at a normal conversational speed. We took a 30 minute one to one instant messenger discussion on Slack last week and read it out loud at normal conversational pace. It took 3 minutes. That's a big 27 minute difference. If you have 7 working hours each day, that's 6% of your day wasted. You can extrapolate your own company-wide costs and benefits ...
 
Learning rates, and the value of Knowledge Management
21.07.2016
by Nick Milton - Over time, with any technology, the costs come down. This is known as the learning rate. One value proposition for Knowledge Management is to increase the learning rate. What is your organisation's learning rate? What could KM increase this to? And what's the value of the difference? The concept of the learning curve is very common. Wikipedia tells us that the term is used when the same task is repeated in a series of trials, or where a body of knowledge is learned over time. The first person to describe the learning curve ...
 
Take an Agile Approach to Process Improvement
21.07.2016
Being agile means you're flexible, you're fast and you're adaptable. Agility is a necessity in the fast-moving world of software development, where the approach keeps you nimble enough to keep on innovating -- which is what software should be all about. But agility doesn't apply only to software development. Creating a structure that allows for quick innovation is good for business, regardless of the industry or functional area in which you work. So how does an agile approach work and, perhaps more importantly, how can your company adopt it? ...
 
Ideas go nowhere in the top-down organization
21.07.2016
Our CEO wrote a blog yesterday asking for people to submit ideas for products and others things in the comments section. I've been thinking and writing about innovation in legacy orgs recently, so I thought I'd respond using some of what I've learned. I've been trying to help us use Yammer as an ideation platform, so I wrote what I hope is a thoughtful reply. To me, all the ideas in the world are useless without a way to support employees owning those ideas. That means lean startup-style intrapreneurship programs, agile decision making, ...
 
Intranet Projekt: Alles fertig und doch am Anfang!
20.07.2016
von Thomas Renken - Das neue Intranet ist live? Keine technischen Probleme? Die Anwender sind alle zufrieden? Die Redakteure pflegen fleißig neue Inhalte ein? Wenn man davon ein paar mal mit einem "Ja!" antworten kann, dann kann man Ihnen einen klaren Glückwunsch aussprechen. Freuen Sie sich über Geleistetes. Oftmals stehen eher die technischen Probleme noch länger im Fokus und das Projektteam und die Redakteure sind dann erleichtert, dass der Stress ein wenig abebbt. Aber Vorsicht: Wichtig ist gerade jetzt, dass keine Pause eintritt und das Intranet ...
 
Change ist der falsche Ansatz für die Digitale Transformation
20.07.2016
von Guido Bosbach - Keine Frage, die Welt in der wir leben ist Veränderung pur. Sie verändert sich kontinuierlich und wir mit ihr. Gleichzeitig gehen 2/3 aller geplanten Veränderungsinitiativen in Organisationen schief. Aus Unternehmenssicht ein "No go", denn das kostet Geld, Zeit, bringt Frust und schadet am Ende zu oft mehr als das es nützt. Kein Wunder also, dass viele Unternehmen um das Damoklesschwert "Digitalisierung" und dem damit verbunden "Change" herum einen weiten Bogen schlagen. Die heutigen Rahmenparameter scheinen eher für ein bewusstes ...
 
Workplace FOMO is Real, and Getting Worse
20.07.2016
Fear of Missing Out (FOMO) is an anxiety created by the idea that something exciting is going on somewhere else, usually online ... and you are 'missing out.' It's FOMO that drives us to constantly check Facebook for new posts and email for new messages. And it's more than just a social itch. Psychologists link FOMO to dopamine-seeking behaviors associated with gambling and other addictive habits. Like winning the jackpot, it is that unpredictability of getting a "hit" -- in the form of a shocking post or juicy email -- that produces the dopamine to ...
 
Community
20.07.2016
by Simon Terry - Communities depend on more than connection. They are fostered by relationships and shared purpose. Change the relationships or purpose and you create a new community. Communities take ages to build but disappear quickly when you break these rules. The visibility and connection that comes with global networks has driven new attention to the idea of community. Community is a business buzzword and organizations are increasingly seeking to leverage the value of the communities in and around their business. We can inadvertently carry over ...
 
Defining Digital Transformation, Strategy and other Digital Terminology
20.07.2016
In my last post, I took a stab at defining the Digital Mindset from the perspective of different roles and responsibilities in the organization. In doing so, I used several terms, some industry standard and others that are emerging so with this follow up post I thought I'd provide more color on my definition. Digital Transformation Digital Strategy Digital Opportunities Digital Capabilities Digital Products Digital Disruptors Digital Interoperability Digital Ecosystems Digital Platforms Digital Processes Digital Channels Digital Marketing Digital ...
 
Why you should not ask your senior managers to blog
20.07.2016
by Nick Milton - If you wish to introduce blogs as a knowledge management tool, it is tempting, but dangerous, to ask senior managers to take the lead. Here's why it's dangerous, and what you should do instead. Let's assume that you want to introduce Knowledge Management, that you want to improve exchange and re-use of knowledge between peers in the organisation, that you have chosen blogging as a component in the toolbox, and that you would like this tool to be used widely by the knowledge workers for collaboration and knowledge sharing. ...
 
Don't Replace People. Augment Them.
20.07.2016
by Tim O'Reilly - If we let machines put us out of work, it will be because of a failure of imagination and the will to make a better future! "Could a machine do your job?" ask Michael Chui, James Manyika, and Mehdi Miremadi in a recent McKinsey Quarterly article, Where Machines Could Replace Humans and Where They Can't Yet. The authors try to put the current worries about this question in perspective: "As automation technologies such as machine learning and robotics play an increasingly great role in everyday life, their potential effect on the ...
 
An Award-Winning Social Intranet Encourages a New Organizational Culture
19.07.2016
by Steve Bynghall - Industry awards help to deliver recognition for industry leaders and provide useful case studies for others to learn from -- and intranet awards are no different. The intranet space now gives out a number of awards, some well-established and others less so. One award with less of an international profile is the "Danish Intranet Prize," an annual celebration of the best intranet in Denmark. The IntraTeam founded the competition in 2005 and announces the winner every spring at its annual intranet conference, an event I attended for ...
 
Engagement, Inspiration and Innovation - Bringing lasting value for both customers and employees
19.07.2016
by Peter Bjellerup - I started this series of blog posts by stating that as the wheels turn faster, people more important than ever before. Then people had better be more engaged than the souvenir lady in this picture. A person who merely "goes through the motions", mindlessly, without engagement and whose mind is anywhere else than in the present, is unlikely make any positively significant difference. And without engagement, there will hardly be much innovation either. This is the last blog post of six on the theme of the advantages for companies and ...
 
Secrets to Ending the Re-Training Cycle in Your Association
19.07.2016
Have you ever been frustrated by employee turnover and the training that inevitably comes after you finally find a replacement? An employee takes an opportunity outside the organization, you get your new membership director and supporting staff trained on your AMS, member needs, and organizational policies - then the dreaded conversation happens again. Another employee is leaving, and you have to start all over. We've all been in this position. A co-worker leaves, your boss is promoted, or someone new comes in, and everyone scrambles to cover essential ...
 
How Mars implemented Knowledge Management
19.07.2016
by Nick MIlton - There are two main ways to implement Knowledge Management. You can roll out a KM solution across the organisation, or you can take a business focused approach. Mars did the latter. One of the Case Studies in my latest book "The Knowledge manager's handbook" is written by Linda Davies, the Head of Knowledge for Mars. Linda explains how, from a very early stage, her KM program was clearly focused on the needs of the business. [...] This is a completely different implementation strategy to almost every other Knowledge Management strategy ...
 
Knowledge management strategy helps gas company retain worker know-how
19.07.2016
Pacific Gas and Electric shares advice on how to hold on to institutional knowledge when highly experienced workers hit retirement age. When a Pacific Gas and Electric lineman retires, a fair amount of experiential wisdom goes out the company's doors. Without that knowledge, a replacement can swamp a service truck or get shot at by an angry rancher when driving down the wrong fire road to get to a faulty substation. That's right: shot at. The wide open spaces in some parts of California still require a certain frontier wisdom to navigate safely. ...
 
What's Just Over the Horizon for Knowledge Management?
19.07.2016
I recently sat down with Bernie Palowitch, President of Iknow LLC, to talk about the current state of knowledge management; the biggest developments he sees in the near-term future; and the range of challenges that KM practitioners face in developing KM strategies, picking the right tools, and building organizational cultures that emphasize and value knowledge sharing and reuse. A few of his most intriguing responses are below. What opportunities do you see on the horizon? What are the biggest challenges facing KM practitioners? Relevance Grappling with ...
 
Das Leitbild der digitalen Führungskraft
18.07.2016
von Simon Dückert - Die Digitalisierung verändert die Arbeitswelt. Unsere Serie "Digital Leadership" beleuchtet das Thema aus der Management-Perspektive und lässt Experten zu Wort kommen. Heute erläutert Simon Dückert, worauf Führungskräfte in der digitalen Wissensgesellschaft achten sollten. An welchen Leitplanken kann sich eine Führungskraft orientieren, wenn sie sich und ihre Organisation fit für die digital Wissensgesellschaft des 21. Jahrhunderts machen möchte? Gemäß des Prinzips der Evolution werden im Folgenden alle zu bewahrenden Aspekte der ...
 
The 5 Most Important Skills For the Future of Work
18.07.2016
The most important skills you need to thrive, work better, smarter and efficiently in the future. The way we work is changing and the pace of change is accelerating faster than you think. Change is rapid, radical and unpredictable. Global connectivity and intelligent machines are two of the most important drivers of change. Work is now more than just showing up and doing what you are told. The skills employers look out for will never be the same again in the future. Some qualities are rare and employers will do everything to bring people with such skills ...
 
The Virtuous Cycle of Collaboration and Employee Engagement
18.07.2016
While some organizations still shudder at the mention of social anything, many more embrace social to not only enhance their external brand, strengthen internal employee engagement and, ultimately, increase profitability. Social Media vs. Social Collaboration Employees don't naturally jump onto social platforms to talk about the company they work for. While it happens in smaller organizations, without a cohesive social collaboration plan employees shy away from anything work-related when it comes to social. They would much rather spend hours browsing ...
 
A great story of tacit knowledge, and how to make it explicit
18.07.2016
by Nick Milton - I came across this story twice recently, and it is a graphic example of the tacit nature of knowledge, with some pointers about how this may be made explicit. One instance of the story was in Nancy Dixon's blog, and the other was a blog post by the psychologist Gary Klein. The story is of a firefighter who made a "gut judgement" based on unconscious (tacit) knowledge. [...] Before the interview, this knowledge was so tacit the firefighter thought it was ESP. After the interview, he not only realised what he knew, he would be in ...
 
Getting And Letting
18.07.2016
by Richard Millington - Too many discussions begin with 'how do we get...?' usually followed by something people don't want to do. How do we get people to join and participate? How do we get people to stop posting links to their own sites? How do we get people to invite their friends? How do we get people to create groups, initiate discussions, and remove posts? It's hard to get people to do something they don't want to do. It takes time. You need to change the attitude towards that behavior. That's possible to do, but you shouldn't try to do it too ...
 
How Open Source Guides Digital Transformation
18.07.2016
Almost everyone can agree the digital era is being fueled by five primary forces -- mobile, social, sensor technologies, big data and the cloud. But doesn't open source play a role in digital transformation as well? That was one of the topics discussed last week during a roundtable discussion sponsored by MIT Technology Review Custom and EnterpriseDB (EDB). The explored how open source software is helping organizations transform their infrastructures to meet today's data-driven demands. Panelist Kathleen Kennedy, president of the MIT Technology ...
 
Why We All Need Design Thinking
18.07.2016
Rather than being a creative activity, problem-solving sessions for many businesses are nothing more than an exercise in analytics. And far too often, these sessions happen in boardrooms, where the false consensus effect is free to take hold. In these situations, company leaders often inadvertently reject creativity and ingenuity in favor of logical models. The unintended consequence of this is that ideas that could benefit customers and generate long-term value often fall by the wayside. Until now, that is ... Design Thinking Grows Up Design Thinkers ...
 
9 Reasons Why Employee Surveys Suck Your Soul and How to Reinvent Them
18.07.2016
"I'm so excited to answer the employee survey!" said no one. Ever. Geraldo Rivera's opening of Al Capone's vaults. The aliens at the end of Indiana Jones IV. Pets.com iPhone SE Employee surveys These are all huge disappointments. (Well, huge if you were really excited about Al Capone's vaults.) But let's talk about the last. There is a resounding, unanimous cry from employees that the venerable annual survey is a huge disappointment. Year after year after year after... You know it. I know it. Let's call it what it is. As I have interviewed and talked ...
 
Studie zeigt: Social Intranet macht Mitarbeiter zufriedener
15.07.2016
Wenn Sie Ihre Mitarbeiter zufriedener machen wollen, spendieren Sie Ihnen ein Social Intranet, denn eine aktuelle Studie zeigt jetzt: Angestellte von Unternehmen, die ein Social Intranet nutzen, sind doppelt so zufrieden mit der internen Kommunikation, wie ihre Kollegen ohne ein solches Tool. Die Verbreitung Social Intranets für die interne Kommunikation ist schon relativ hoch, wie jetzt eine Umfrage der Berliner School for Communication and Management und des Freiburger Software-Herstellers United Planet mit 196 Teilnehmern zeigt: Etwa drei Viertel ...
 
4 Best Practices for Real-Time Collaboration and Communication
15.07.2016
Collaboration and communication within a company are critical activities. They not only strengthen camaraderie and empower employees, but, as people join together for a shared purpose, also increase an organization's productivity, efficiency and overall effectiveness. Real-time collaboration and communication, in which all users can exchange information instantly, creates an environment that enables people to work wherever, whenever and however they need to in order to pool their collective skills and resources to quickly solve problems and move toward ...
 
Flexible Working Helps Your Company Work Smarter
15.07.2016
Companies large and small have embraced new ways of working -- and the technology that supports this change. Through some simple work style changes, and by ensuring workers have their preferred tools to do their jobs, businesses can increase workplace satisfaction while increasing efficiency. A Plantronics study on common work styles found that only 51 percent of today's workforce are office-based. This means 49 percent are working more flexibly. Let's take a look at how activity-based working can help. Work Is What You Do, Not Where You Do It Catering ...
 
KM - the next best thing to "sitting next to Carlos"
15.07.2016
by Nick Milton - In this article, Tom Stewart makes some interesting points about Knowledge Management, and the balance between technology and human interaction. The article is entitled "The case against knowledge management" and is taken from Stewart's book "The Wealth of Knowledge". In the article, he tells this cautionary tale regarding Knowledge Management. [...] In this story, and in the rest of the article, Stewart makes the case that addressing KM through software gets you nowhere without also addressing KM through "wetware" (people). As ...
 
6 Ways Work Will Change In 2016
15.07.2016
Workplace trends for 2016 will be set in large part by what's happening in the freelance world right now. Most major workplace trends don't evolve overnight, and if you know where to look, you can already witness their approach. Many of the trends that will come into focus in 2016 already exist today, but their significance is expected to grow and become mainstream in the year to come. While such trends used to be set by the world's largest companies, today many are championed by the smallest. Freelancers and independent employees need to stay ahead ...
 
Walk and Talk
15.07.2016
What are the benefits of holding a meeting while walking? This was a question posed in a conversation I had recently with other knowledge management professionals who appeared intrigued by the idea. I offered to write about this. My experience I have had several walking meetings and even now several years on, I can still recall some of the conversations. It is curious. These walking meetings made the 'memory palace' concept real, as I unconsciously used the places in which these walks took place to hook memories of the conversation. Contrast this with ...
 
Ein Social Intranet ist kein Technologieprojekt, sondern eine andere Art zu arbeiten
14.07.2016
Der Erfolg des Social Web beeinflusst zunehmend die internen Plattformen von Unternehmen. Die sehen im Vergleich zu Facebook & Co. bisweilen ganz wortwörtlich alt aus. Zugleich sollen Social Intranets helfen, Prozesse effizienter zu gestalten und Kommunikation zu verbessern. Wir haben uns dazu mit Lutz Hirsch unterhalten, der mit seiner Firma Hirschtec seit über zehn Jahren in Sachen Intranet berät. Im Gespräch mit uns verrät er dabei unter anderem die größten Hürden und Stolpersteine bei der Einführung eines neuen Systems - und wie der Wandel gelingen ...
 
The Future of Work is Now
14.07.2016
by Catherine Shinners - In the last two weeks of June 2016, four major technology companies entered into watershed relationships that harken the arrival of the Future of Work. On June 13 Microsoft announced it's intent to acquire LinkedIn. This acquisition signals the driving of the value of the network into organizations. The fundamental message - the network of people is now the membrane of the organization and will give the enterprise the flexibility it needs to identify and orient talent to where it's needed. Some of the value points of the merger ...
 
Will the future of work be the future we want?
14.07.2016
by Deb Lavoy - Work is changing and the pace of that change is accelerating. The number of different forces and trends influencing this change is hard to get your head around. The economy, the more fluid business environment, and many different types of technology are creating and magnifying one another's impact in a positive feedback loop. But what does this mean for the "Future of Work"? The changing workforce Good things are happening Place is evaporating Leadership is evolving A constant flow of education, learning, and development Innovations in ...
 
Email is A Problem, But Meetings Are the Collaboration Issue
14.07.2016
by Simon Terry - Future of work experts like to focus on email as a source of ills. There are many cases where emails can be avoided by more social forms of communication. Undoubtedly, there is much information in email that would be better shared other ways. Email takes up a lot of time, but there is far greater danger to productivity and effectiveness in our organisations: meetings. The Cost of Meeting Culture The real challenge in organisations is the meeting culture. Efforts to become more collaborative, inclusive, decisive and to mitigate risks ...
 
Working Out Loud: The Accelerated Development Program
14.07.2016
by John Stepper - I purposefully designed Working Out Loud Circles so that anyone could start one and anyone could spread them. It doesn't require money or training or permission. As a result, WOL Circles have spread widely across countries and companies. But some organizations want more. Working Out Loud, after all, is a 21st-century skill that all employees would benefit from developing. One company refers to the Circle process as a "guided mastery program for networking and collaboration." Other firms see it as a way to create a more open, collaborative ...
 
Dare to be wrong
14.07.2016
by Nick Milton - Learning often requires accepting that we could be wrong. Acquisition of new knowledge often requires that we have to let go of old knowledge. Learning something new therefore means that we need to accept that what we "knew" before was wrong, or not good enough, and that we need to know something new. Being Wrong is an uncomfortable position, and in many corporate or professional cultures, being wrong involves a loss of face. This is what we call a "Knower culture"; a culture where status is associated with being Right. In such a culture, ...
 
Challenge: Make Informal Learning Visible & Valuable
14.07.2016
At the 2016 Association for Talent Development (ATD) International Conference and Expo (ICE) in Denver, Kathy Granger and I presented a session titled, Learning Anytime, Anywhere: How to Activate Informal Learning at Work. The focus of the session was to build the case that: Informal and social learning are valuable and the source of most innovation and performance improvement in organizations. There is a long history of research on informal learning that is largely unknown but full of many striking examples of real impact and creativity. There are recent ...
 
Driving innovation with constructive subversion
14.07.2016
Except for the rare staff who are prepared to push through boundaries, how do we bootstrap innovation? At a recent Innovation Month conference, Ethics Centre chief Simon Longstaff recommended "constructive subversion" as a way to "undermine unthinking custom and practice". Longstaff presented six steps to create such an environment, which he considers a prerequisite for organisational innovation: A credible promise backed by genuine commitment from the top Explain why innovation is necessary to achieving an organisation's purpose, along with potential ...
 
Do we need an Enterprise Social Network?
13.07.2016
For many organizations, collaboration requires a rethinking of management strategy. Providing an Enterprise Social Network that allows employees to share, discuss and influence opinions covering the performance of the company and its products or services is only going to work if there's trust from inception. For most of us, we are comfortable conversing with friends and family using social networks. But how does this open conversation work at work? Quoting Jack Nicholson from the film As Good As It Gets, "you make me want to be a better man", in many ...
 
5 observations on the state of employee social networks
13.07.2016
by Deb Lavoy - Our recent trip to the Gilbane Conference 2015 in Boston was fascinating on several levels. We spent time with customers and analysts and other people in the industry who brought a remarkable diversity of needs, sophistication, and points of view regarding internal communications and especially employee social networks. For the record, when we say "employee social network" or "ESN" we mean a digital vehicle for unstructured peer-to-peer communication that can support many-to-many communications (and we don't mean email, though you can ...
 
Change the Default (Mind)Settings
13.07.2016
I wondered aloud on Twitter earlier about the supposed 80% fail rate of ESNs that many publications have reported in recent years. This thought was further spurred on by this CMS Wire article The Smoke and Mirrors of Enterprise Social Networking Metrics. Of course the word "fail" has a connotation that 1. NOBODY is using the platform and/or 2. an expectation (usually of the purse string holding executive) wasn't met. I tend to think it's the latter as the tech and maybe even your culture is just fine... you're measurement may be wrong. All enterprise ...
 
Creating an innovative Intranet that enables staff to do their best work
13.07.2016
One in four CEO's wakes up sleep deprived. So what's keeping them up at night? It's their people. They're burdened with how to motivate teams, how to retain their high-performing talent and how to lure the new breed of knowledge workers. If this isn't enough to occupy your headspace, CEO's are also faced with traversing the 3 biggest trends that are impacting business today. The consumerization of technology within the Enterprise The Y & Z Generation Globalization [...] As an executive, you not only have to win the hearts ...
 
5 innovative ways to use your intranet
13.07.2016
A corporate intranet is not just for company-wide announcements and HR updates. A powerful turnkey cloud-based platform like the Jostle® intranet can be leveraged in a number of innovative and useful ways to achieve business results. It can help engage your workforce while increasing trust and transparency across your organization. The right intranet tool can also facilitate change management and contribute to organization-wide education and knowledge sharing. It can even help build a strong corporate culture, especially when your employees are physically ...
 
The rise of the Digital Newsroom
13.07.2016
Organisational storytelling has long been a function of a traditional internal communications function, but as organisations continue to adapt to a digital and social age, the model of storytelling is changing. The lines between internal and external communication are very quickly blurring - and that means a different model for generating content. The Newsroom Model The idea of having a newsroom model in organisations can offer real opportunities in generating content that can be used across different populations. In a newsroom model communications teams ...
 
The Science Behind Growing A Thriving Online Community
13.07.2016
by Richard Millington - There is a lot of superstition behind community growth. This superstition often leads to the doomed big bang approach or the equally unsuccessfully big promotional push (competitions, challenges, giveaways) to save struggling communities. If you understand the science behind community growth, you will know why both efforts are always doomed to fail. Better yet, you will know how to check your community is growing at the right speed and increase your growth rate. By the end of this post, you should be able to change your approach ...
 
Taking a risk can pay off in a Knowledge Management career
13.07.2016
by Nick Milton - Sometimes playing it safe in a Knowledge Management role is the worst thing you can do, and you need to take a risk, and live dangerously. Danger de mort Jon Harman is the head of Knowledge Management at Syngenta crop protection. I know him quite well, and admire the work he has been doing. In 2010 John had been in post for many years, making steady though slow progress. Then, in 2011 he had a breakthough - he had the most productive year in KM that he has ever had. The reason? He had lost his job. Or perhaps to be more exact, he was ...
 
Five Pro Tips To Beat Procrastination Every Time
13.07.2016
Experts take aim at our penchant for putting things off and help us get back on a more productive track. The pursuit of productivity in the workplace has become its own national pastime. Success is often synonymous with the ability to squeeze the maximum amount of productivity out of each day. As the renowned management consultant Peter Drucker once stated: "Nothing else distinguishes effective executives as much as their tender loving care of time." Drucker's philosophies and practices now infuse the institute that bears his name. According to the organization, ...
 
The Digital Workplace: Your First Defense Against the Productivity Crisis
12.07.2016
The UK electorate sent shockwaves across markets, businesses and governments alike by voting in favor of leaving the European Union. Questions about economics, growth and business productivity are at the forefront of many peoples' minds and will remain there for quite some time to come. The Brexit vote occurred at a time already characterized by considerable nervousness about the state of the economy. Mary Meeker of KPCB venture capitalists pointed out a worldwide slump in growth in her 2016 Internet Trends opus. She tells us that in the last six years ...
 
Best Practices: Five Critical Success Factors To Digital Transformation
12.07.2016
by R "Ray" Wang - Over the past 24 months, Constellation's clients have experienced closer collaboration between clients and their software vendors and service providers to craft solutions that may not have existed in the past. This level of collaboration reflects the need for not only strategic differentiation, but also the desire to transform business models. From over 100 client conversations, presentations at Constellation's Connected Enterprise event, and at various Constellation innovation summits and design sessions, Constellation sees five success ...
 
Purpose Will Power Future Online Communities
12.07.2016
The Fine Line Between Engagement & Manipulation Growthhacking, gamification, content snacks and personalization. Your feed is overflowing with tricks, hacks and best practices to "drive engagement". The best of these techniques tap into a member's intrinsic motivation to trigger participation, the worst rely on psychological tricks and negative emotional responses. What if there was a way to create sustained engagement in communities and collaborative experiences that harnessed genuine motivation and strove for positive outcomes for participants? ...
 
Are you measuring your intranet for the wrong reasons?
12.07.2016
It can be tempting to focus intranet measurement on just basic web metrics, using these statistics for justification of an approach and reporting purposes only. But the real value comes from using the metrics to judge whether you've achieved your goals, and for continuous improvement. In the two most recent research reports published by DWG, there is a key underlying theme that runs throughout. This is a theme that addresses an area that many have reported difficulties with: demonstrating value. Why are so many struggling with this? We all intrinsically ...
 
In Enterprise Search, High Quality Trumps All
12.07.2016
A search vendor claimed that tuning ranking algorithms would dramatically improve search quality during a recent presentation. This, in the view of the vendor, would transform the accuracy of the results. Luckily, the presentation was over the phone and I was on mute. First, I have great difficulty in understanding what an "accurate" search means, as accurate implies a definitive metric against which performance is achieved. No search vendor has ever been able to offer a suggestion for this metric. Second, all search vendors live in a parallel universe ...
 
Turn the Promise of Employee Advocacy Into Reality
12.07.2016
Here's a question I hear a lot these days: "How can we get employees to start sharing brand content on social media?" Employee advocacy has finally bubbled up into the consciousness of senior marketers. In theory, that's a good thing. After all, if employees aren't willing to stand behind what your company does, why should customers? And getting cube-mates to amplify brand content on social media is a great way to break through the noise in a more authentic and cost-effective manner than advertising. So what's the problem? Employee advocacy is not a ...
 
Knowledge Management, simple but difficult
12.07.2016
by Nick Milton - Knowledge Management is actually really quite a simple concept, but simple does not equate to easy. Knowledge Management is a really simple idea. For all the tools and all the strategies and all the nuances and all the things that we to do complicate knowledge management, at it's heart it is about making sure that the decision makers in the organisation have access to the crucial knowledge they need to make decisions. Then its about making sure that the right conversations happen to identify and transfer that knowledge. Seeking, ...
 
Why Firms Struggle With Entrepreneurial Thinking
12.07.2016
Most corporate leaders understand the importance and value of entrepreneurship -- or even the critical element of entrepreneurial thinking. But there are three specific reasons why they struggle in this area. And this is why so many companies fail to integrate entrepreneurship in their company culture. The 'We've Made It' Myth Acceptance of the Status Quo Outside Pressures on Innovation The Grass is Always Greener ... Nurturing Entrepreneurial Drive 4 Principles for Entrepreneurial Success [...] ...
 
Enterprise Social Networks und #WOL: Voraussetzung für den Wandel in der Digitalen Transformation
11.07.2016
Sowohl in den Diskussionen auf dem Enterprise Digital Summit als auch auf weiteren Veranstaltungen wie dem #WOL Event in dieser Woche ist deutlich geworden, wie wichtig die sogenannten Enterprise Social Networks oder internen sozialen Netzwerke für den digitalen Wandel der Unternehmen sind. Die Erfahrung zeigt: Ohne eine Art "zentrales Nervensystem", das Silo-übergreifend alle Mitarbeiter miteinander verbindet und überhaupt erst orts- und zeitunabhängigen Austausch über Abteilungsgrenzen hinweg ermöglicht, wird es schwierig mit mehr Vernetzung, Offenheit, ...
 
Digitalisierung: Und welche Rolle spielen Kommunikatoren dabei?
11.07.2016
Die meisten denken bei der Digitalisierung an die technischen Errungenschaften, die unser Leben jetzt schon bestimmen. Die eigentliche Herausforderung liegt aber noch vor uns. Denn Unternehmen müssen ihre Kultur, ihre Führungsprinzipien und ihren Umgang mit Macht neu denken. Kommunikatoren können und müssen hier einen wichtigen Beitrag leisten. Kürzlich erzählte mir mein Nachbar von den Hürden, die er zu überwinden hatte, um in Berlin einen neuen Reisepass zu erhalten. Tatsächlich musste er vier Mal in der dafür zuständigen Behörde persönlich (!) vorsprechen: ...
 
Creating a Community Managers Program
11.07.2016
by Helen Blunden - For the last two weeks, I've been head down tapping away on my keyboard creating a Community Managers Program for a client's Learning and Development team. Although I cannot share the details of how I created this or what elements I used to do so in the blog due to confidentiality, it's been an opportunity to get back into Yammer and revisit this social networking platform. Many may recall that when I was a salaried employee, I used Yammer as my main tool for working, connecting and learning to share my work and learning openly and ...
 
Community Manager vs. Social Media Manager: Which Hire is Right for Your Business?
11.07.2016
I get asked this a lot... "What's the difference between a Community Manager and a Social Media Manager?" Many of you are growing your team (yay!), and have figured out the importance of hiring the correct person for the correct job. Hiring for the wrong position when it comes to a Community Manager and/or Social Media Manager can be detrimental to... your company expectations, your new hire's sanity level, the ability to scale your social and community teams effectively ...so let's get this sorted out BEFORE you make your job openings live. Today, I'm ...
 
41 Ways to Probe Employee Engagement
11.07.2016
Can I be brutally honest? Employee Engagement can be a bitch. If you've spent a lot of time addressing this pain in the patootie through shiny little objects for your clients, you would know what I am talking about. You can either blame it on the Digital Utopia hype piping in the air right now. Or on the enterprise collaboration vendor's popcorn content which pops in, every now and then, with fantasy stories about the digital workplace, conquering the evil forces of hierarchy, breaking the tyranny of emails, and promising us the ego-less, networked paradise ...
 
Failure of the Elites, Rise of Collaboration
11.07.2016
The only thing the elites have done well in the last 40 years is make themselves immensely rich. A reckoning is arriving. Conservative thinker, William F. Buckley, once stated: "I'd rather entrust the government of the United States to the first 400 people listed in the Boston telephone directory than to the faculty of Harvard University." The Chilcot report on the UK's role in the 2003 Iraq war found that the then Prime Minister Tony Blair, and the intelligence and military chiefs got it disastrously wrong. They decided to go to war essentially ...
 
Working Out Loud for Teams and Leaders
08.07.2016
by Lee Bryant - Last week, we joined in a co-creation effort with an amazing bunch of colleagues at Bosch and John Stepper, author of Working Out Loud, to adapt the basic idea of WOL (Working Out Loud) circles to the challenge of team development and leadership communication, and we shared the results of this work at Bosch's first WOL Convention in the lovely Wagenhallen in Stuttgart. It was a lot of fun. Since the early blogging days, we have talked about the importance of narrating your work as a way to develop shared awareness and a culture of collaboration ...
 
Driving engagement within social learning communities
08.07.2016
Think social learning and invariably the L&D community starts thinking of 'Enterprise Social Networks' (ESN). This includes the modern enterprise networks like Yammer and Chatter as well as the traditional platforms built on SharePoint with social features. Employees are hooked on to the virtual world. Social networking, micro blogging, YouTube videos are realities that employees are embracing in their personal learning space. Learning communities within the enterprise should use the same engagement principles and support employees in gaining knowledge, ...
 
Digital Transformation is not a project!
08.07.2016
by Harald Schirmer - Thoughts about change, projects and a better way to deal with something new ... People Development You can't get around digital transformation anymore. So far so good. Now the strategists think of how to react, what to do and where to go. It seems a natural reaction to start a "Digital Transformation Project". Projects are a known method, structured, including return on investment (#roi) and Key performance indicators (#kpi), milestones, having an assigned core team to drive it and ideally a good sponsor. But this is not the way ...
 
What's Your Purpose?
08.07.2016
by Luis Suárez - Apparently, 'two thirds of digital transformation projects fail'. I know that headline may well be both a bit too provocative and rather pessimistic at best, but I guess we can't deny there are far too many reasons out there as to why that may be happening, as Dion Hinchcliffe himself wrote, quite nicely, over 6 years ago, in a rather insightful article titled: '14 Reasons Why Enterprise 2.0 Projects Fail'. Even today. When looking into it with a bit more detail though, one can find that perhaps, right at the heart of the matter, one ...
 
Quick Tips to Bring Efficiency to Your Digital Workplace
08.07.2016
It's difficult to pinpoint when exactly the shift from "office hours" to "always on" occurred. Technology advancements, paired with the widespread adoption of bring your own device initiatives (BYOD) and results-oriented work environments that allowed work anytime, anywhere, no questions asked as long as you're successful, have fanned the flames of this flexible approach to working. While Gartner defines the digital workplace as agile, effective and engaging, if you're like me, you'll add "challenging" to the list. Although digital workplaces offer ...
 
The dangers of knowledge bubbles - the Brexit example
08.07.2016
by Nick Milton - I introduced on this blog, over 5 years ago, the issue of the danger of Knowledge Bubbles. We have now just seen this phenomenon potentially derail a country, or even a whole continent. The knowledge bubble is a construct that filters out knowledge that those within the bubble disagree with. Hitler and Stalin created their own knowledge bubbles, and you can also see the phenomenon in the way we tend to create knowledge silos in social media, exacerbated search engines and social sites that preferentially point you towards items they ...
 
The tyranny of messaging and notifications
08.07.2016
It's actually worse than it was in the days of the overflowing email inbox. Up until just a few years ago, I got around 350 emails a day, which presented me with an exhausting, time-consuming daily task that I grumbled about plenty. Now, because of social media and messaging services, that number has been cut by more than half. But things are actually worse. These days, messages come at me from so many directions that it's incredibly distracting and even harder to deal with. Friends, co-workers, business acquaintances and strangers contact me on multiple ...
 
How Momentum Drives Social Collaboration
07.07.2016
Social collaboration tools are getting smarter. Vendors boast about the plethora of back end reports -- numbers of users, posts, comments, likes, even sentiment, broken down across groups, silos, roles, you name it. So much data available, yet so little certainty of making your social collaboration initiative deliver on its promise. The data is useful, but only tells us about transactional behaviors. What people do, not what they feel. (I have little confidence in so-called sentiment reports, let me say that now.) Staff engagement is, ultimately, not ...
 
The communication and collaboration model is inadequate in the modern workplace
07.07.2016
Companies must move away from a communication and collaboration to a conversation and coordination model to succeed, researchers argue. In a new report called "The Future of Work on Digitally Profcient Teams," business analyst firm Constellation Research argues that in the current age, "communication" in which information is broadcast or pushed from the top down is no longer efficient. "In today's 'social' age, people like to respond, provide feedback, ask questions, and share content with a larger audience," the Silicon Valley-based research firm said ...
 
The Painfully Unexciting (And Critically Important) World Of Tagging
07.07.2016
by Richard Millington - Everything changes when you see information from the perspective of the information seeker. I have thousands of documents stored across hundreds of folders in my Dropbox. They stretch back over a decade now. Many of them contain useful lessons, time-saving templates, and material we could use in the future. Unfortunately many of these are titled "[Client name] report", "Richard Millington Presentation 3 FINAL", or "Strategy and Metrics". These titles make it impossible for the very people these documents might help to find them. ...
 
Document management in online communities
07.07.2016
by Stuart McIntyre - One of the key differentiators between the community solutions developed by Jive Software and those from IBM and Microsoft (talking Sharepoint rather than Yammer) is the relative lack of focus on the requirement for document management. That's not to say that Jive platforms do not allow the sharing and management of documents - far from it - but that instead, these are simply embedded within the standard content types and information architecture of the platform rather than treated as a specific pillar of the platform itself. Just ...
 
Metrics Versus Experience
07.07.2016
Some decades ago, if you wanted to build a great experience, you'd take a deep breath, close your eyes, and mutter a prayer to that oracle of answers: your gut. But as our ancestors learned to harness the power of fire, so did we learn to harness the power of measurement and analytics. No longer did we grope in the darkness, wondering Is anyone actually reading those e-mails I send out every two days? and I wonder how many people tried out that new feature we launched. We simply dive into our treasure trove of numbers and emerge with the answer. Alas, ...
 
How to Spot a Disengaged Employee in Your Association Staff (And What to Do About It)
07.07.2016
The State of the American Workplace report from Gallup estimated that 70% of American workers are not engaged. That's a troubling statistic. Employees who are not engaged cost employers more money, reduce productivity, and decrease the morale of others around them. If there's a bright side to this statistic, it's that this number is about those who are actively not engaged, not disengaged, and that is a very important difference. Whether you have new employees who are not engaged or a few veteran staffers who may have become disengaged over time, here ...
 
The Evolution of Content Curation: A Librarian's Guide
07.07.2016
Every minute, Google receives over 4,000,000 search queries, and email users send 204,000,000 messages. To say that we are living in an age of information overload where we are bombarded by white noise is, quite frankly, an understatement - but I'm sure you've heard all that before. What we're more concerned about here is the evolution of content curation to enable Librarians to rise above this sea of information. Curation can be defined to be "the act of individuals chartered with the responsibility to find, contextualise, and organise information, ...
 
15 Things You Should Be Able to Say About Yourself
07.07.2016
by Lolly Daskal - Your life is your voice, and what you say about yourself reflects who you are. What can you say about yourself? We can say many things-good and bad-but we all want to be able to say things that will make us feel good about ourselves and our influence on others. If you want to be successful, if you want to be happy, if you want to be healthy, the way to cultivate that life is to know you are living a life that is meaningful. Here are a few things you should be able to say to let your life be your voice. I followed my heart I believe ...
 
What makes good collaboration? 10 real-world tips
06.07.2016
Social intranets can improve collaboration. But it can be easy to focus solely on the software and lose sight of the fact that good collaboration ultimately depends on people, not technology. In a recent post we provided a useful and succinct definition of "collaboration." Here we've outlined ten real-world tips for good collaboration. 10 tips for doing collaboration right Constantly clarify roles, especially in meetings Explicitly state responsibilities Be honest about mistakes Go into the conflict zone, respectfully Explicitly identify who's responsible ...
 
The first-ever Working Out Loud conference
06.07.2016
by John Stepper - I didn't realize how big it was going to be until I walked into the venue. It was a professional, all-day conference run by Bosch for their employees. All so they could spread the practice of Working Out Loud. There were presentations, workshops, a panel discussion with executives, an "info market" with ten booths run by people who had been in circles. There was even a Twitter tag: #wolcon2016 (For this post I'm using material that was shared publicly.) Here's how it happened. The way it started Progress! What's next? [...] ...
 
2 questions that show KM is broken
06.07.2016
by Nick Milton - The two questions in this little conversation are evidence of a broken KM culture. It's the sort of conversation most of us have had at some time on our lives. In this conversation we can see evidence of a missed opportunity to share knowledge ("I could have told you...") which had negative consequences ("... it wouldn't work"). This is what we call the "Cost of Lost Knowledge", and the elimination of such consequences is the primary value that Knowledge Management will deliver. Why was this opportunity to share missed? Firstly ...
 
Choosing to Be a Leader, Without Forgetting How to Follow
06.07.2016
A true leader isn't someone who operates in a single mode all the time. Our Western culture has a lot of myths about leadership. One is that to be a leader; you have to be "On" all the time. We have phrases like Alpha and Type A, which, though they do tend to describe some people within our society, aren't descriptors that often accompany healthy lives. Individuals who lead and never follow tend to become arrogant or unstable, often pushing themselves beyond their natural limits without taking care to rest and recover properly. Leading from a place of ...
 
Digitalisierung und Vernetzung: 5 Thesen zur Neuaufstellung der Internen Kommunikation
05.07.2016
von Oliver Chaudhuri - Die Digitalisierung ist der Megatrend unserer Zeit. Unternehmen vernetzen sich zunehmend mit ihren Kunden und Geschäftspartnern, neue Geschäftsmodelle breiten sich rasant aus. Doch wer sich nach außen vernetzen will, muss auch nach innen vernetzt sein und seinen Mitarbeitern neue Möglichkeiten der Kommunikation und Kollaboration zur Verfügung stellen. Immer mehr Organisationen entscheiden sich deshalb für ein modernes, leistungsstarkes Social Intranet. Das Social Intranet stellt neue Anforderungen an seine Nutzer, z. B. die Bereitschaft ...
 
Is Your Intranet Outdated?
05.07.2016
In today's changing workplace and rapid technology growth, it's common to see some practices become out of date quickly. This is the case for aging intranets, which could be just as bad as having none at all. If you can relate to any of these next points, you may need to adjust your company intranet to fit in with modern times. Delays in communication Impossible to find the information you need Out of touch with the "new millennial" workforce [...] ...
 
Six approaches to global intranet success
05.07.2016
by Steve Bynghall - At the heart of building a great global intranet is getting the right balance between global and local content. How do you mix corporate content from the central organisation with local information relating to different countries, locations, divisions and functions? How do you deliver an experience which feels relevant to each individual employee, regardless of where they are located in the organisation? There is an inevitable tension between delivering content which meets the wider communication goals of the company, often focused ...
 
Test Your Digital Workplace People Finder Score
05.07.2016
by Sam Marshall - It's summer vacation time -- do you know where your experts are? While the quiz below won't necessarily help you locate your sales rep in the Bahamas, it will give you a sense of how good your people finder is. Answer the series of questions. When awarding yourself points, remember this is not just about the features, but how people use them. An empty Office 365 installation will tick some of the boxes, but has no value until people use it, so each statement should be at least 80 percent true in order to claim the points (e.g., ...
 
Tackle The Relevancy Problem To Sustain High Activity
05.07.2016
by Richard Millington - You have a relevancy problem. It's easy to understand, harder to solve. You launch a community focused around a tight concept (e.g. beach metal detectors instead of metal detecting). Your first members join and participate because they love beach metal detectors. To them the gap between beach metal detecting and any other kind is as wide as a canyon. Right now, your community is 100% relevant to their unique interests. As the community grows a more diverse group joins with increasingly diverse questions. This means the overall ...
 
12 reasons why we're all about to say goodbye to emailing
05.07.2016
So long to the obsession with reaching 'inbox zero', and adieu to the hours spent composing a witty out-of-office - new tech is finally freeing London from the tyranny of new mail, says Lucy Tobin. If you're reading this in between checking your emails, or while your fingers autonomously fire off a CC-all to the office: bad news. You're out of date. You might as well still be using Hotmail (emailing a millennial from a Microsoft address is akin to sending a fax). That's because email is over. Ploughing through an inbox of 93,324 missives when ...
 
3 questions that drive innovation
05.07.2016
by Nick Milton - Three simple and open questions are at the heart of an innovation process. At Knoco, we believe innovation and creative problem solving is a process - a process that we call "Deep Dive." Now via the Farnham Street blog we have some insight to the key questions that drive the process. This Farnham street blog post references the book by Warren Berger called "A more beautiful question" where Berger describes three key questions as being vital to creative thinking and innovation. Why? What if? How? [...] These simple questions, within a ...
 
Global research report shows enterprises trapped in digital transformation gridlock
05.07.2016
Nine in ten businesses (87%) face severe turbulence as they pursue digital transformation, according to research from Bizagi, a leading provider of digital process automation software. Bizagi 11 is uniquely enhanced by harnessing the shared insight and innovations created by Bizagi's global community of more than 500,000 process pioneers - business and technology professionals committed to improving digital transformation. Through the Bizagi Xchanges, users can access the process applications, integration connectors and user interface widgets created ...
 
Use These 14 Questions for a Corporate Culture Audit
05.07.2016
Culture plays a big role in the health of an organization. Leaders need to foster a culture that supports the company's objectives and keeps employees happy. In a merger situation, integrating cultures is very important to deal success. But corporate culture often appears invisible to the people immersed in it. If you're developing a strategy for your social intranet or anticipating a merger, you may be considering hiring a professional to conduct a corporate culture audit. Here are some questions you can use yourself as a mini-audit to help you see ...
 
Change is changing
05.07.2016
by Dave Gray - We talk about change management. Change as a process. We tend to think of change in business as something that needs to happen once in a while, when the need arises. It's uncomfortable, but necessary. There is a whole industry called Change Management that has built up over the years to help people through these inflection points. Change management is big business these days, because just about every organization knows they need to change. And the bigger the org, the harder it is to change. The general paradigm and "message to the troops" ...
 
Den Erfolg von Enterprise Social Networks messen - richtige und falsche Analysen
04.07.2016
Welchen konkret messbaren Nutzen bringt Social Collaboration für Unternehmen? Dass die Frage die Anwender massiv bewegt, belegt nicht zuletzt unsere SharePoint Anwenderstudie 2016, nach der immer noch über 50 Prozent der Anwender im deutschsprachigen Raum den geschäftlichen Nutzen vermissen. Oft jedoch werden solche Einschätzungen aus dem Bauch heraus getroffen, weshalb Laurence Lock Lee in seinem CMSWire-Artikel nun einmal streng methodisch an eine Bewertung herangeht. Dabei stellt er zunächst fest, dass es grundlegende Missverständnisse bezüglich der ...
 
Interne Kommunikation im Wandel: vom Nachrichtensender zum Wegbereiter der digitalen Transformation
04.07.2016
von Jochen Adler - Transform, Share, Collaborate! Wer sich in der internen Unternehmenskommunikation als reiner "Nachrichtenvermittler" versteht, verschenkt viel Potenzial, das sich digital vernetzten Unternehmen bietet. Ein Bericht von der Inside Intranet Collaboration & Digital Transformation Konferenz, Schloß Bensberg, Juni 2016. Gemeinsam mit Norbert Schäfer, Head of Team Digital Media Development & Change Communications, durfte ich auf der Inside Intranet Collaboration & Digital Transformation Konferenz #ite2016 zeigen, wie myNet bei ...
 
Lessons Learnt from Telefónica's Yammer Journey
04.07.2016
Luz Rodrigo Martorell is the Yammer community manager at one of the world's largest telcos, Telefónica. She has been involved in cutting edge projects to embed their enterprise social network into the working practices of the whole company - including crowdsourcing corporate strategy through Yammer. Here are her words of advice for people managing internal social media. The Best Way to Control is... to Forget about Control The Best Way to Launch is not Launching Launch the Imperfect From the Internal Communications Department to the Interesting Conversations ...
 
Tweeting Solutions: Real-Time Problem Solving for Community Managers
04.07.2016
by Sharon Lina Pearce - On Thursdays, I look forward to that one hour when I can exchange ideas with other Community Managers over Twitter. The weekly #ESNChat is a fast-paced exchange among experienced (and witty) professionals who work with many aspects of social collaboration. Last week, ESNChat ventured beyond discussion and into the problem solving arena. Jennifer Honig wanted to do something with the ESNChat other than discuss the issues and Dennis Pearce and I jumped on the chance to help create the new script. Could we solve a problem in a hour ...
 
Real Time Problem Solving #ESNchat Style
04.07.2016
by Jennifer Honig - On the June 23, 2016 #ESNchat, we experimented with "Real Time Problem Solving." Thank you to Dennis Pearce and Sharon Lina Pearce for helping us create this innovative idea. "Networking in a global company must take place online via enterprise social networks (ESN) to access and utilize corporate resources effectively and to resolve daily business problems. Why do some employees understand that networking is important, yet will not invest time in engaging others via the ESN to expand their network from a local to a global one? Why ...
 
Ten minutes of your time could save Red Cross Red Crescent workers hundreds of thousands of hours
04.07.2016
We have been working for over two years to try and find ways to help us harness the collective intelligence of our staff and to identify experts. Recently we've found a Q&A tool that can help us find solutions to questions in record time. Check these tool statistics: 50% of new questions receive responses within 2 hours. 70% of new questions receive responses within 24 hours. 90% of our questions will find a solution. Here's how it works. A Red Cross Red Crescent employee asks a question to the online network, using a smartphone, tablet or PC. The ...
 
Don't Let Your Employee's Knowledge Go On Vacation
04.07.2016
"Thank you for your email - I am currently out of the office and will respond upon my return." This familiar message is popping up in our inboxes more frequently. It's summertime and most people are busy planning vacations to the beach, the mountains, or other exciting destinations.However, business doesn't stop just because someone is out of the office. Other employees are expected to immediately fill critical voids within the company, but sometimes lack the expertise required to maintain momentum or the product knowledge necessary to answer questions. ...
 
Making the internal external
04.07.2016
UPS is one of a growing number of companies taking their internal communications public. We met with the communications team to talk about their hugely successful twitter feed, @UPSers. Companies have long reaped the marketing benefits of channels like Twitter. Now it's time for the IC world to catch up. While the likes of Slack and Yammer have been used in IC for years, public-facing giants like Twitter have been bypassed due to a fear of public judgement. But internal communication doesn't stay internal; messages can easily be shared on digital devices, ...
 
12 things that kill innovation in your organisation
04.07.2016
Innovation - the word that's on everyone's lips right now as organisations grapple with the realities of volatility, uncertainty, complexity and ambiguity in today's somewhat turbulent world. But innovation doesn't just happen by "being more innovative" or hiring creative types and putting them in special "innovation" teams. For innovation to happen, a considerable body of research shows that there are certain organisational conditions that must be tackled. Through Human Synergistics' work with clients, which is based on research ...
 
Design thinking in the corporate DNA
04.07.2016
We started our journey to bring design thinking into Intuit more than eight years ago. We call it Design for Delight (D4D) -- because it's not about the process; it's about exceeding the expectations of our customers in ways they couldn't imagine. We realized that not everyone had the necessary innovation skills. Most of our employees hadn't been trained, in school or at other jobs, to solve problems with design thinking. So, we needed to build the capability into all 8,000 employees to spur on innovation and ensure we create amazing experiences for ...
 
Aerospace Growth Partnership
04.07.2016
The Aerospace Growth Partnership (AGP) Skills Working Group recently produced a practical guide supporting knowledge and skills retention in the Aerospace sector. Fighting the "Brain Drain" - Knowledge Management a key enabler for Aerospace skills The ever-increasing complexity of aerospace products and advancements in new technology can create challenges in terms of the time it takes new employees to acquire the necessary expertise, become productive and add value. The problem is compounded by the fact that most of the knowledge is often held by a small ...
 
Human networks connect through empathy
04.07.2016
by Harold Jarche - We are only as good as our networks. Our decisions reflect the diversity of our networks. Complex problems usually do not have simple solutions but require a deep understanding of the context. How do we understand the complexity of social networks? Empathy puts us in other people's shoes. We try to understand their perspective. Empathy is a requisite perspective for the network era. Empathy means engaging with others. The ability to connect with a diversity of people is the human potential of the Internet. As Lilia Efimova understood ...
 
The Information Age is over; welcome to the Experience Age
04.07.2016
Twenty-five years after the introduction of the World Wide Web, the Information Age is coming to an end. Thanks to mobile screens and Internet everywhere, we're now entering what I call the "Experience Age." When was the last time you updated your Facebook status? Maybe you no longer do? It's been reported that original status updates by Facebook's 1.6 billion users are down 21 percent. The status box is an icon of the Information Age, a period dominated by desktop computers and a company's mission to organize all the world's information. The icons of ...
 
Don't Create Another Cacophony of Noise
01.07.2016
by Richard Millington - Should I tell my team I'm writing this blog post right now? Should you share that you're reading it? Should your team share what they're working on today? Well, it depends. Well intentioned efforts to encourage people to share what they're doing becomes a cacophony of noise. It makes your inbox look quiet. There might be serendipitous value within that noise. Two people might discover they're working on similar projects. You might get advice from someone with experience. The group might also develop stronger bonds. But you'll ...
 
The 5 Keys To A Digital Mindset
01.07.2016
In boardrooms around the world "digital" is on everyone's lips. But while executives ask questions like, "what´s our strategy in relation to mobility, social media, the cloud or big data?" their answers are often limited to only addressing the impact of each trend on a certain aspect of running their business. What´s really needed is a better grasp of the deeper, ongoing mega-shift which is utterly transforming the very nature of our societies and businesses, and of which mobility, social media, the cloud and big data are mere manifestations. True digital ...
 
3 Unconventional Ways To Measure B2B Social Media Results
01.07.2016
The two most prevalent reasons B2B organizations have been slower to adopt social media practices in comparison to B2C companies are, a lack of ability to measure results, and the mindset that social media "doesn't apply in our niche industry." Social media is still a teenager on the global business stage, especially in B2B. In fact, for many B2B organizations, the teenager characterization is being generous. The fact is that social media is like a telephone in two ways. First, it's a communication tool. Second, it's here to stay whether you're a B2B, ...
 
This Is the 1 Email You Must Send Every Week
01.07.2016
How a single email can help cure your inbox bloat. There are few bigger time wasters at work than email. However, before you read any more of this article, it must be said, in the spirit of full disclosure, that surfing the internet is one of the few activities observed to hurt productivity more than sifting through emails. If you're still reading, despite that gentle reminder, it suggests one of two possibilities: You're an inveterate time waster and can't stop yourself from reading articles online, even articles that begin by explicitly ...
 
Too much knowledge is counterproductive
01.07.2016
by Nick Milton - From the world of sport, here is a cautionary tale about providing too much knowledge. Knowledge overload is as bad as not enough knowledge. If you give people too much, they can't process it all. [...] The same is true in the work situation. You don't need to give people all the knowledge - give them enough to make a difference, and then let them reach for more as and when they need it. Let them "zoom in" on the items they need, rather than presenting them will everything all at once. ...
 
Five Overlooked Ways to Purposefully Create Optimism at Work
01.07.2016
Work doesn't need to drain your soul. If you want to achieve greater business results-and help people feel more fulfilled and happy with their work-you need to intentionally create optimism in the workplace. Not the warm-and-fuzzy, puppies-butterflies-and-rainbows kind of optimism, but the kind with a real impact on your bottom line. The kind that increases productivity and profits-and leads to higher retention of your best people and referrals for more great people. What Is Workplace Optimism? Create Clarity Lean on Leadership Reinforce Relatedness ...
 
How to create the modern workplace
01.07.2016
Every week I meet with customers and partners working, in different ways, with realizing the modern workplace in organizations. Organizations claims it is important to offer the staff better possibilities to work and collaborate in natural ways and offer ways of working that suites employee's different needs at different times and places. Organizations also raises the importance of the staff working in teams and networks sharing information and knowledge and creating great innovations. Terms like activity based offices is popular and at Microsoft Sweden ...