#socbiz
Curated hints on Digital Transformation, Enterprise 2.0, Enterprise Social Networks, Social Intranets, Social Collaboration, Knowledge Management, HR 2.0, ... and all the rest
Dr.-Ing. Carsten Rose – Effective: 30.06.2016
Social Business Digest by caro - Archive 06/2016
 

Archive 06/2016

 

The Fine Line Between a Collaborative Employee and One Who Doesn't Get Enough Done
30.06.2016
Tony was baffled. His direct report, Susan, was enormously productive. Her team clearly loved working with her, and she was considered a high potential in the organization. Yet she always seemed pulled in a dozen directions rather than focused on the areas that Tony had indicated as strategic priorities. While he admired her attention to detail and ability to multitask, Tony saw the flip side of these strengths as a tendency to get bogged down in the minutia of a project and an inability to delegate. Moreover, Susan seemed less decisive and directive ...
 
The Smoke and Mirrors of Enterprise Social Networking Metrics
30.06.2016
Carrie Basham Young issued an ominous warning to enterprise social network community managers in her 2013 CMSWire article. "It's time to realize that the metrics and data displayed to you inside your analytics dashboard aren't creating value, and in fact, might be causing you harm," she wrote. And she knows of what she speaks: she was a founding member of Socialcast, a provider of social collaboration solutions for the enterprise that was acquired by VMware in 2011. 'A Serious Mismatch' Collaboration, Empowerment, Relationships Analyzing ...
 
Migrating from One Community Platform to Another? No Sweat
30.06.2016
Different reasons can spur the decision to move from one community platform to another, but one thing remains constant -- this migration is unlike other migrations. The challenge for organizations moving from one community platform to the next is creating the least amount of disruption for the existing community and related assets, while reaping the benefits the new platform provides. We've already worked through some of the questions that will shape your migration strategy, so let's move on to next steps. Formulating the Migration Approach ...
 
Balancing knowledge supply and demand
30.06.2016
by Nick mIlton - If we view the flow of knowledge within an organisation as a Market, then we need to address the issues of supply and demand, and there are many advantages to starting by stimulating demand. We can look at the flow of knowledge within an organisation as a market connecting the suppliers of knowledge and users of knowledge; the people in whose minds the knowledge is buried, and the people and teams who need access to that knowledge. Knowledge is created through experience and through the reflection on experience, in order to derive guidelines, ...
 
Personal Knowledge Management: How to do it, with 25 resources and 10 books on PKM
30.06.2016
by Stan Garfield - To manage your personal knowledge, whenever you learn something new - or search for, receive, or come across potentially useful information - ask yourself these questions: Whom to contact to get and give help? Build your social network, actively use it, and don't be afraid to contact someone to ask a question or share useful information. What can and should be done with information? Think about information, and ask how can you use it now, who else might be interested in it, and if it might be useful in the future. When to share ...
 
Natural Language Processing is Eating the World! What You Need to Know.
30.06.2016
I recently wrote about Natural Language Processing (NLP) in context of enabling better interactions through a new wave of smart agents that are hitting the market in a big way. Shortly after publishing that story I read that Apple has announced they are opening Siri to third party developers, then another article about how NLP is used at Google, and then how IBM is using NLP to power the interface for a self-driving bus so you can simply tell it your destination when you get aboard! Amazon uses NLP in Echo to drive the Alexa interface, as alluded to ...
 
Der Mehrwert von Social Intranets
29.06.2016
Ich habe mir zuletzt die Frage gestellt, ob Messenger (wie Slack) oder die Nutzung von Intranets die Teamarbeit fördern oder doch eher hemmen. Anstatt zum Kollegen zu gehen und unter vier Augen offene Fragen zu klären, ist es heutzutage oft üblich, eine E-Mail zu schreiben, zum Telefonhörer zu greifen oder im Messenger eine persönliche Nachricht zu schreiben. Ich bevorzuge - bei räumlicher Nähe - immer noch gerne die direkte Kommunikation. Der Austausch mit den Kollegen bietet einen enormen Mehrwert. Jedoch trifft dies nur auf das tägliche Geschäft zu ...
 
The evolution of social technologies
29.06.2016
Leading companies have passed through three distinct phases of organizational usage. What should we learn from them? Since the dawn of the social-technology era, executives have recognized the potential of blogs, wikis, and social networks to strengthen lines of company communication and collaboration, and to invigorate knowledge sharing. Many leaders have understood that by harnessing the creativity and capabilities of internal and external stakeholders, they can boost organizational effectiveness and potentially improve strategic direction setting. ...
 
Enterprise Social-Collaboration: Where Is HR?
29.06.2016
Human Resources departments should have a keen interest in employee engagement -- including digital engagement. Yet, several years of survey research persistently finds that most enterprise HR teams take a back seat in shaping employee digital collaboration and social networking capabilities. If this is the case in your organization, you may want to rethink your strategy. Some Background 2016 Survey Results Why Not HR? What You Can Do [...] ...
 
How Intranets Help Fight Corporate Amnesia
29.06.2016
The phrase "knowledge is power" has become such a cliché, it's easy to dismiss its truth. We sometimes forget just how crucial knowledge is for culture, society and, of course, business. Accumulated organizational knowledge is called corporate memory. Corporate memory is one of the key pillars of a company's culture, says management consultant Jeffrey Phillips. In his award-winning blog, Innovate on Purpose, Phillips states, "Corporate culture exists at the intersection of corporate memory, corporate history, business context and operational effectiveness." ...
 
The Knowledge Manager as Demand Chain manager
29.06.2016
by Nick Milton - Part of the role of the Knowledge Manager is demand chain management, and this needs to be recognised in the job description. I blogged last week about the Knowledge Manager as a Supply Chain manager, and cross-rerenced a Supply Chain manager role description with parallel tasks for the Knowledge Manager. However I also made the point that the Knowledge Manager needs to manage demand as well as supply. We already see this mentioned in KM job descriptions ... [...] ...
 
You can't kill email
29.06.2016
New technology is emerging at ever-increasing speeds, transforming how we communicate, collaborate and manage our day-to-day responsibilities. As soon as we get a strong grasp on the latest workplace technology, an even newer solution surfaces. This trend is especially evident in communications technology. Among the many recent entries are so-called "email killers," which aim to replace a form of communication to which all of us have grown accustomed. The makers of these new collaboration tools call email a "legacy" technology -- unwarrantedly trying ...
 
Why Digital Transformation Fails: Ignoring Staff and Stakeholders
29.06.2016
Based upon my own experience and many discussions over the past few years, there's one key reason why digital transformation efforts fail: a lack of communication and involvement of people who matter far more than assumed, and those who are all too often overlooked. It happens in transformations on the level of a business function, processes, an overall business model and most certainly societal evolutions. Overlooking internal customers Digital transformation and globalization: leaders need to communicate better Get closer to your workers and to ...
 
The Data Delusion
29.06.2016
Tribune Publishing, a storied icon of American journalism, recently renamed itself Tronc and released a video to show off a new "content optimization platform," that its Chief Technology Officer, Malcolm CasSelle, claims will be "the key to making our content really valuable to the broadest possible audience" through the use of machine learning. As a marketing ploy the move clearly failed. Instead of debuting a new tech-savvy firm that would, in the words of Chief Digital Officer Anne Vasquez, be like "having a tech startup culture meet a legacy corporate ...
 
Digitale Transformation: Potenzial bei Social Collaboration längst nicht ausgeschöpft
28.06.2016
Zwischen Erwartungen und Unternehmensalltag klafft beim Thema vernetzte Zusammenarbeit in Deutschland noch eine große Lücke. Ein wichtiger Aspekt bei der Digitalisierung in den Unternehmen ist der Aspekt der Social Collaboration - also der IT-gestützten, vernetzten Zusammenarbeit in Arbeitsgruppen, aber auch über Firmengrenzen und Standorte hinweg. Das Problem: Damit die digitale Transformation die Zusammenarbeit in Unternehmen tatsächlich zum besseren verändern kann, braucht es eine stabile und moderne IT-Infrastruktur. Gerade deutsche Unternehmen sind ...
 
Warum im Intranet regelmäßig das Chaos regiert
28.06.2016
Um die Speisekarte kurz vor der Mittagspause durchzugehen, oder einen Urlaubsantrag zu stellen - dafür nutzen Sie vermutlich das Intranet. Aber wissen Sie, welche Informationen in den Tiefen des Datenfriedhofs Intranet vor sich hin schlummern und welches Potenzial darin steckt? Intranets werden in vielen Unternehmen unterschätzt, behauptet eine Studie des Beratungsunternehmens NetFed. Informationen gehen oft verloren - und verfehlen damit ihren Zweck. Die Studie von Januar 2016 zeigt, dass die Angestellten sich vor allem schlecht im Intranet zurechtfinden ...
 
What's an Enterprise Social Network Got to Do with Sales?
28.06.2016
Account Executive Randy Ferree shares how the sales team here at VMware AirWatch uses enterprise social network Socialcast to work faster, elevate the customer experience and build camaraderie. As an account executive, it's my job to ensure our customers not only love the products they buy but also learn about all of the other ways they can enhance their mobile strategy with the full VMware AirWatch product line and each new product release. My job is to have all the answers, but for organizations like ours with robust product lines, each with constant ...
 
When I am Working Out Loud
28.06.2016
Author's Note: Work-Out-Loud is a critical skill to be developed for the Digital Workplace of the future. I am attempting to inquire into this through a phenomenological account - where I go into describing my feelings, perceptions and emotions as they appear in the stream of my consciousness on a regular day at work - and reflect on that experience to inquire upon the practice of Working Out Loud in general. The detailed account of the experience will be italicized to distinguish from the commentary that follows from the reflection on the practice. ...
 
For Enterprise Search That Really Delivers, Include Context
28.06.2016
Google recently announced a new capability: Springboard. Some call it an "AI tool," some call it the replacement for Google Search Appliance. I disagree. Google is finally confessing that context is important for enterprise search. And all I can say is "Finally!" Springboard is targeted at those organizations that use Google Apps for Work. It provides the ability to find your content anywhere in the Google Apps for Work universe. Because it's only currently available to members of the Google Early Adopter Program, we don't know if it only searches ...
 
Drive Change Without Driving Your Colleagues Crazy
28.06.2016
Research has shown that 70 percent of organizational change efforts fail. Lack of support from across the organization is a major cause for this daunting statistic. Without support, big ideas don't take hold -- or have the desired impact. You need buy-in to make organizational change happen, especially when building support for a new technology initiative. This is a timely challenge as the internet, big data and other tools have made markets increasingly competitive, pushing many organizations to adopt new technology to remain relevant. These initiatives ...
 
Ist der Erfolg von Enterprise 2.0 Werkzeugen messbar?
27.06.2016
Die Digitalisierung unserer Wirtschaft ist in aller Munde. Arbeitsplatz 4.0 und Industrie 4.0 sind nur zwei von vielen Buzzwords, die in diesem Zusammenhang häufig fallen. Einen Teil dieses Themengebiets machen die Social-Business-Collaboration-Tools aus, die gemeinhin auch unter Web 2.0 Anwendungen oder Enterprise 2.0 bekannt sind. Dazu gehören Blogs, Wikis, Social Intranets und viele mehr. Alle mit dem Ziel, Mitarbeiter zu vernetzen, die Zusammenarbeit zu erleichtern und somit dem Unternehmen zu mehr Agilität und Effizienz zu verhelfen. Diverse Studien ...
 
10 Ways Technology Can Enhance Employee Engagement
27.06.2016
Employee engagement is essentially the measure of how emotionally invested your staff is in the organization's mission. While the percentage of people engaged in their jobs has grown over the past three years, the number still only sits at an abysmal 33%. Luckily, companies are finding smarter ways to use technology to not only measure engagement, but to promote it as well. To uncover the best tips on how to maintain an engaged workforce, we asked several companies to share examples of how they use technology to inspire their employees. The results were ...
 
Social intranets make the job harder for internal communication
27.06.2016
During the past years, intranets are often presented with a social in front of them. The hype behind social intranet remains deafening, technology investments have been made in many organisations and yet most social intranets are not being put to much use. It is one of the insider secrets in the industry and a good example of how analyst and vendor marketing still disconnects with reality from time to time. That does not mean that some intranets are not helping drive change, but clearly many implementations of social have been troubled and are far from ...
 
Why Corporate Social Media Platforms Fail
27.06.2016
Many managers approach enterprise social media networks as technology deployments and expect them to automatically buzz with activity. Many fail to realise that emotional capital is key to the success of such platforms. Enterprise social networks are generally not popular and recent studies continue to confirm that employees prefer not to use them. Research from Altimeter Group shows that, as of 2014, less than half of enterprise collaboration tools get much attention from employees. This reminded me of a study my colleague Andrew Shipilov and I carried ...
 
The best practices of the modern social executive
27.06.2016
You're in the midst of the next social-media evolution. Mobile video consumption has grown precipitously and the rise of video platforms and virtual reality are going to make a significant difference to the way everyone consumes content. In this period of accelerated digital evolution, how can executives make sure they survive - or stand out? And are socially inactive executives dinosaurs in the digital world? So why is it important for executives to be social? One reason, consumers. In 2015 the Financial Times reported 77 per cent of consumers would ...
 
Can we achieve a better, more effective digital workplace?
27.06.2016
by Dion Hinchcliffe - As a confluence of new apps and devices steadily flow into the enterprise, they're encountering a growing sense that the digital workplace has become too complex and fragmented to be properly effective. What can organizations do? With so much of our business work being done today within digital environments, the overall user experience of the digital workplace as an entity in its own right has recently reached major organizational significance. Put simply, providing an easy-to-understand and employ digital toolkit that's ...
 
4 Ways to Kill An Enterprise Collaboration Project
24.06.2016
So, these days, I've been on a serial-killing spree. Last week, my blog targeted the reviled clichés -- those termites creeping out of the indented grooves of your mind. This week, I feel driven to go a step further. I am handing over a playbook to kill. The funny thing about Experience is that you know better what doesn't work than what does. In the last three years, I have served clients as an Enterprise Collaboration Strategist and also worked internally as a Community Evangelist (so that I eat my own dog food) in my organization's Enterprise Social ...
 
3 Ways Sharing Data Can Strengthen Your Brand
24.06.2016
Nobody likes a showoff, right? But at the same time, celebrating your successes as an organization or proving that you understand what needs to be done to get your products/services to the next level can really strengthen your brand. After all, the best way to establish your credibility with customers is to be as open as possible as often as possible. Sharing data that you've taken the time to compile, analyze and used to make decisions on how to move forward can help establish your brand as one with a clear plan. This comes with a disclaimer of course: ...
 
How to Elicit and Use Employee Stories in Your Content Marketing
24.06.2016
There's no shortage of content about the power of stories and storytelling in digital marketing. But how do you tell stories beyond your "brand story," especially if you work for a dreaded "boring" company? One category of stories that never runs dry is employee stories. Employee Stories Are Brand Stories Employee stories give your audience access to your brand on a human, personal level. If companies are simply collections of people working for a common purpose, then telling the stories of the people... is telling the story of the company. And ...
 
What We Look For When Reviewing A Community
24.06.2016
My colleague Hawk and I recently launched a weekly breakdown of communities. If you're feeling brave, you can submit your community here and we'll share our thoughts each week. It's free for you and fun for us. If you're not feeling brave, there are some relatively simple things you can check here. The concept The user experience The CTA (call to action) SEO Registration form Post-registration page Welcome/confirmation message Removing unnecessary/unpopular pages Topic categories Landing page / homepage Priming Tone of discussions Messages from community ...
 
Rationalising the KM programs
24.06.2016
by Nick Milton - Applying the Lean approach to KM involves removing the waste from the knowledge flow. Sometimes this involves combining existing KM efforts. Large organisations sometimes develop many parallel KM programs which have grown "bottom up" in different parts of the business. Last week in KMUK Lutz Lemmer described just this situation in Transport for London. By rationalising and combining these disparate approaches into a single KM framework, TFL have been able not only to provide a simpler, unified and complete framework, they have been able ...
 
Top 10 Intranet Trends of 2016
24.06.2016
Summary: Hero images, carousels, fat footers, video, minimalist design, and responsive navigation, are among some of the top feature trends of the best intranets of 2016. We even see a revival of online help that's actually helpful to employees exploring new features or attempting complex tasks. Each winning intranet has its own style, feature set, and personality, unique and special in its own way. But, great minds do think alike, and some themes and features are common in multiple or all of the winning intranets in our Intranet Design Annual 2016. ...
 
Does your company want in or out of your social intranet?
23.06.2016
Getting people to work together effectively is a common objective for an intranet team. Its often down to you to setup the right tools, promote the right culture and encourage the rest of the organisation to move away from 'old fashioned' isolated ways of working and share approaches, progress and problems. But there are numerous objections to joining any collaborative effort, and with 'Brexit' at the front of our minds we wondered: If each employee in your organisation was given a vote on whether they wanted to remain on your collaborative platform ...
 
Coming next in IT: the graph era G=(V, E)?
23.06.2016
by Bernd Gewehr - We all face the fact that in enterprise IT people are frustrated by too many different tools which offer too bad overall user experience, right? What if we would have the one overall frontend which combines all enterprise IT in a new way from a user perspective with intuitive in-context-navigation and big data analytics support for easy focusing on the relevant things and picking the important from all that noise? Imagine all basic tools, including ERP, CRM, HCM, ECM, PoS, ESN, O365 and UC would offer its content as a graph database ...
 
How to Navigate a Digital Transformation
23.06.2016
An organization is essentially the sum total of its physical, financial, human, intellectual, and relationship capital. Different industries and different business models have always maintained different percentages of these asset types. Manufacturers invest most of their capital into physical assets, while high-tech firms invest in R&D to create new intellectual capital. But all assets are not created equal, especially as the technological landscape changes. In today's market, tech platforms enable IP and relationships to scale rapidly, and at near-zero ...
 
How scaleable are communities of practice?
23.06.2016
by Nick Milton - Communities of practice are seen almost as a silver bullet in KM terms - a must-have item. But does the concept of communities scale to all organisations? Communities of practice as a concept is 25 years old, going back to the original work of Etienne Wenger and Jean lave, who define communities of practice as "groups of people who share a concern or a passion for something they do, and learn how to do it better as they interact regularly". The uniting force for the community is that "something they do" - an area of practice - and the ...
 
How To Find And Utilize Your Organization's Hidden Leaders
23.06.2016
When we think of leaders, we often think of strong Type-A personalities that can motivate change and lead with a commanding presence. What is overlooked however, is the behind the scene players that are often taking on valuable leadership responsibilities without the spotlight or recognition. While many organizations look for these strong type-A's to fill their management and executive roles, they're ignoring how other personalities are contributing to the growth and success of an organization. After all, it's these hidden leaders that are a driving ...
 
Work Changes Culture
23.06.2016
by Simon Terry - Work changes culture, not words. The future of work needs action to create new ways of working together. Creating new value requires people to do more than communicate. They must work in new ways. With management of enterprise collaboration often falling in the Employee Communications function in organisations it can be tempting to see the challenges as primarily challenges of communication. How do we get people to use a new communication tool? What information do we want people to share in our new communication tool? Which communication ...
 
Schlauer Arbeiten - Chancen und Risiken kognitiver Lösungen am Arbeitsplatz
22.06.2016
von Stefan Pfeiffer - Im Dezember letzten Jahres - lange vor der jetzt aufkochenden Diskussionswelle rund um Chatbots und generell künstliche Intelligenz - habe ich zur Blogparade zum Thema "Schlauer Arbeiten" aufgerufen. Unterdessen ist das E-Book mit allen Beiträgen erschienen. Was war aber damals die Motivation? Der eigentliche Grund der Blogparade war Frust. Frust, darüber, dass es uns seit Jahren nicht gelingt, "schlauer", sprich produktiver und entspannter zu arbeiten. Seitdem es E-Mail gibt, haben wir keine wirkliche Innovation beim "Bearbeiten" ...
 
Unternehmen vernachlässigen Digitalisierung des Personals
22.06.2016
Nicht nur die voranschreitende digitale Transformation, sondern auch wechselnde Kundenerwartungen fordern Digital Business Agility (DBA). Darunter versteht man die Flexibilität einer Organisation, auf digitale Gefahren und Chancen zu reagieren. Das Personal ist dabei eine kritische Komponente. Unternehmen passen ihre Geschäftsabläufe zwar zunehmend an die Digitalisierung an, verlassen sich dabei jedoch oft ausschließlich auf die Einführung neuer IT-Technologien, um Innovationsprozesse voranzutreiben. Das Potenzial des eigenen Personals bei der Digitalisierung ...
 
The Secrets to a Successful Flexible Workplace
22.06.2016
We are always connected. Through online and mobile technology, we are always just one click away from our emails, social media and co-workers. This has created a huge cultural shift where businesses expect employees to be engaged and available "off-the-clock"; after all, responding to an email is as easy as checking your phone. This shift has also led to a new expectation of creating a work/life balance, that has increased the demand for flexible working environments and remote employment. The lines between home life and work life have blurred significantly. ...
 
Seismic Shifts Underway for Information Management
22.06.2016
At the heart of information management lies a tension. Information management traditionally focuses on managing the lifecycle of information, in a cradle to grave process. It asks us to treat information as a valuable asset that deserves careful management. But like any valuable resource, the act of managing involves both controlling access, while also endeavoring to "get the right information to the right person at the right time." For people who use corporate information systems, these two conflicting forces are a source of frustration. While managing ...
 
Stop Settling for IT Mediocrity - & Manage Beyond 'Meh'
22.06.2016
To keep up with the speed of business, IT departments need to stop thinking about pinching pennies and using automation and outsourcing to make things cheaper and easier. What many don't realize is that these practices are stressing organizational infrastructure and making operations mediocre at best. The use of these archaic tactics has been commonplace for more than two decades and it's served to do nothing more than keep your organization's head above water. Now is the time to change course and consider how to embrace success. How Did We Get Here? ...
 
Middle managers - the KM blockers
22.06.2016
by Nick Milton - Middle management can form an almost impenetrable layer to knowledge management in many organisations. The two main stakeholder groupings for KM are the senior managers and the knowledge workers. The value proposition for the senior managers is that KM will deliver greater efficiency, greater effectiveness, faster growth, bigger market share, faster time to market, and happier customers. The value proposition for the individual knowledge workers is that KM will provide then with easy access to reliable knowledge that will save them time, ...
 
Can We Talk? What Leadership Means Today
22.06.2016
How does a CEO -- or anyone from the C-Suite -- get attention in the new evolving digital worlds of work? One option is to issue commands and instructions and hope someone listens, reads or takes notice. It has worked for decades, so why not now? In his book "Influence," Robert Cialdini talks about why we do the things we do and how to influence people's behavior. What stayed with me from this fascinating book is that leaders morph and change their approaches to suit the habits and practices of their times. So, as a senior leader today, when the people ...
 
Digital Detox: How to Unplug and Why You Should
22.06.2016
by Meghan M. Biro - Remember when we all had hopes that technology was going to reduce our "busy time?" Well, guess what? If anything, the exact opposite has happened--to a degree that I bet no one could have ever predicted 20 or 30 years ago. Now, I am a huge fan of technology and of the positive aspects it offers for work and play. However, I also understand the benefits of a "digital detox," and unplugging from technology from time to time. Our "Always On" World In a recent whitepaper titled Always On, Never Done? Don't Blame the Smartphone, The Centre ...
 
Fünf Menschen, denen Sie bei der digitalen Transformation gegenüberstehen
21.06.2016
von Sebastian Thielke - Die digitale Transformation mit all ihren Bereichen, Berührungspunkten und Ebenen trifft vor allem den Menschen in seinen geliebten Gewöhnungszonen sehr - der Mitarbeiter, Anwender, Chef, Verwalter egal wer unserer Mitmenschen und Kollegen - sieht sich einem Wandel gegenüber, denn niemand überblicken oder auch durchblicken kann. Der Wandel wird sich in alle Bereiche erstrecken, das ist unumstößlich. Ob dies nun die Veränderung von langjährig gelebten und gepflegten Prozessen ist, die Änderung von Produkten und Produktion oder ...
 
Designing a Smarter Workplace: Blend Online and Offline Work
21.06.2016
Working as part of a distributed team or project has gone from an exception to business as usual for most knowledge workers. The evolution of workplace technology has enabled this shift, putting a sophisticated range of collaboration and communication tools within reach of the average worker. In theory, it has never been easier for us to work together. But given a choice, would you prefer to collaborate face-to-face or mediated by technology? Work Today Means Blending Online and Offline Where the Physical Office Meets the Digital Sound Mind, Sound Body ...
 
Collaboration Is Key To Digital Transformation: So Is Changing A Mindset
21.06.2016
The shoe appears to be on the other foot, when it comes to banking and technology. When the Royal Bank of Scotland (RBS) became the world's first bank to adopt Facebook at Work last year, it was described in the media as a "landmark move", "ground breaking" and in other superlative terms. More than six months later, it seems RBS senior management is still reeling from the experience. "It was a reasonably difficult process to achieve, just trying to persuade them (Facebook) to have breakfast with us in Menlo Park" said Kevin Hanley, Director of Design ...
 
Four guidelines for making your workplace digital
21.06.2016
Strategy and collaboration are key to implementing a digital workplace, Gartner analyst Bob Hafner said during a presentation at the 2016 Gartner CIO & IT Executive Summit on June 16. Rather than simply assigning a vaguely defined tech-related project to the IT department, the C-suite needs to develop a concrete strategy involving multiple departments working together, with someone - ideally the CIO - taking the lead, he said. Bob Hafner says... Gartner analyst Bob Hafner says it's important for companies to develop a concrete, collaborative strategy ...
 
The Future of Your Company is Tied to Learning
21.06.2016
Right now, a lot of employers and employees treat learning in their professional lives like most of us treat cardiovascular training in our personal lives. Sure, we all know professional development is good for us, like working out is good for us. But, with so much else going on in our lives with work and families and (occasional) sleep, it's often the first thing that gets pushed aside. Well, the data is in, and the message is clear - that attitude toward professional development isn't going to cut it anymore. Instead, research suggests there are going ...
 
Knowledge Management and Knowledge replication
21.06.2016
by Nick Milton - Knowledge Management is a key tool for organisations that want to replicate their services in new markets. The Olympic Games can give them some pointers in how to do this. Knowledge Management in service of growth is a special case model for KM. In a growing organisation - one that wants to move into new markets, new cities and new countries - the core issue is being able to replicate past success somewhere new, rapidly and effectively. Replication of knowledge is part of the solution to this issue. When I was working in BP in the 90s, ...
 
Why the Best Places To Work list is becoming a battle of the flex
21.06.2016
Autonomy is the new currency for attracting the best and brightest employees, who think it is their right to be able to decide how, when and where they work. Our Best Places To Work understand this. Old-fashioned micromanagement may still be rampant in industries where talent is relatively cheap and plentiful, but employers who find themselves begging for highly-skilled specialists are having to reinvent the employment relationship. We see this when Telstra, the ANZ Bank and PricewaterhouseCoopers announce that every job can now be done on a flexible ...
 
In fünf Schritten zu mehr Nutzer-Aktivität
20.06.2016
Ein erfolgreiches Social Intranet besteht aus drei Kernelementen: Gute Technik, aktuelle Inhalte, aktive Nutzer. Wenn eines dieser Elemente fehlt, ist das Intranet zum Scheitern verurteilt - egal wie perfekt die anderen beiden sind. Eine solide technische Grundlage und aktuelle Inhalte sind aus unserer Erfahrung im Projektverlauf recht schnell zu erreichen. Nun bleibt der schwierigste Teil - aktive Nutzer. Hier 5 Tipps aus der Praxis: Promoten Sie Erfolgsgeschichten Holen Sie Feedback ein Ermutigen Sie die Nutzer, ihre Profile auszufüllen Machen Sie ...
 
Digitale Transformation: Keine blauäugige Adaption, sondern Transformation mit Hirn
20.06.2016
von Stefan Pfeiffer - Ein interessanter Disput zwischen Peter Diekmann (@derPeder) und Ole Wintermann (@OleWin) zum Thema digitale Transformation. Und beide treffen in ihren Beiträgen interessante Aussagen. In der Diskussion geht es um die Konfrontation zwischen denen, die digital vorangehen wollen und denen, die verweigern und bremsen. Meine 2 Cents vorweg, bevor ich einige Kernaussagen der beiden Protagonisten zitiere und kommentiere: Wir werden die digitale Transformation genauso wenig aufhalten können wie wir die industrielle Revolution aufhalten ...
 
How online communities are faring in 2016
20.06.2016
by Dion Hinchcliffe - Executive leaders are involved more than ever before in using online communities to solve important business issues ranging from improved customer care to better workplace collaboration. But budgets are not keeping up with demand, and measuring value isn't getting much help from platform vendors. It was only a half decade ago that digital forums were still a somewhat obscure and arcane way to get help when more traditional channels didn't work or were too much trouble. As I've been charting here on ZDNet for over ...
 
5 Ways to Build the Perfect DAM
20.06.2016
We are an information-hungry people. We crave being in the know. We long for things like exciting news, an amazing deal and the feeling of connectedness. In fact, these longings have even spawned their own acronym: FOMO, short for Fear of Missing Out. And marketers are catching on with increasingly creative ways to merge offline and online experiences. For marketers, investments in DAM technology can help your brand navigate this new landscape. DAM can play a vital role in making your brand experiences consistent across online and offline environments. ...
 
5 steps to Knowledge Management culture change
20.06.2016
by Nick Milton - There are 5 generic steps to go through when introducing a Knowledge management culture. These are as follows. Define the culture you want to develop Measure the culture you currently have Identify the gaps Identify what is causing those gaps Address these factors in order of priority [...] ...
 
5 things I learned at KMUK
20.06.2016
by Nick MIlton - Wednesday and Thursday last week saw Knoco at the KMUK 2016 conference in London. Here are some reflections from the event. These conferences - always very interesting, always very well organised - are an opportunity to take the pulse of KM in the UK. Thank you very much to Ark group, Laura Brooke, Ian Rodwell, Paul Corney and the conference speakers and delegates for a great event. Here are some of my thoughts on the current state of the art of KM in the UK, based on the presentations and discussions at the conference. There seemed ...
 
Real learning is not abstract
20.06.2016
by Harold Jarche - Are we entering an era that heralds 'The End of Reflection', as this NY Times article suggests? "Mr. [Nicholas] Carr observed that, for decades, Rodin's 1902 sculpture "The Thinker" epitomized the highest form of contemplation: a figure with an imposing physique staring abstractly downward, hunched over to block out distraction, frozen because it's a statue, of course, but also because deep thinkers need time and don't fidget. It's hard to imagine a postmodern update called "The Tweeter" being quite so inspirational." Teddy Wayne, ...
 
LinkedIn: Naps & Beer Won't Solve Corporate Talent Shortages
20.06.2016
What does it take to become an attractive tech company today? Ping-pong tables, beer taps and nap pods, right? Not so much, according to Suzy Welch, business journalist and TV commentator. People give those perks "outsized importance when trying to figure out what makes one company stand apart from another," she wrote today on LinkedIn. "People don't work somewhere for the ping-pong table." "People are hungry for jobs that give them meaning, purpose and a future." What Workers Really Want LinkedIn released data today that finds job hunters look for perks ...
 
Dramaturgie und Konsistenz für die Intranet-Kampagne
17.06.2016
Die Einführung eines neuen Intranets oder von Kollaborations-Lösungen wird immer häufiger durch Kommunikationsmaßnahmen begleitet. Die Ziele solcher Kampagnen: Kennen. Alle Nutzer wissen von der Einführung und kennen die Vorteile des neuen Intranets. Können. Alle Nutzer sind ab "Tag 1" fähig, die Funktionen des neuen Intranets anzuwenden. Wollen. Alle Nutzer integrieren das Intranet selbstständig in ihren Arbeitsalltag. Doch wie entsteht eine Kampagne, die gleichzeitig Unterscheidbarkeit und Wiedererkennungswert bietet? Schließlich konkurriert ein Intranet-Relaunch ...
 
Warum die digitalen Transformationen und CDOs zu scheitern drohen
17.06.2016
Inzwischen gibt es eine Vielzahl von Artikel, Essays und Studien über die "Digitale Transformation". Kürzlich erst habe ich in LinkedIn unter anderem den Artikel "Wir brauchen digitale Mitarbeiter" gefunden. Ich stimme dem Autor auch zu. Trotzdem sei die Fragestellung erlaubt, wie erhalten wir diese [Mitarbeiter] eigentlich? Nachdem ich den Artikel "Führungsstrukturen in der Digitalen Transformation - oder wie führe ich eine bimodale IT?" in LinkedIn veröffentlicht habe, konzentriert sich dieser Artikel auf die Fragestellungen "Wie erzeuge ich in dem ...
 
Think "initiative" not "project" for collaboration success
17.06.2016
by Angela Ashenden - It's widely recognised now that successfully improving collaboration within an organisation doesn't happen by itself; while social collaboration technologies might share some common characteristics with public social networking services like Facebook and Twitter, you simply aren't going to get company-wide levels of adoption purely through "viral" methods. You need to invest in an adoption strategy to make it work, with the understanding that what you are aiming for is not just adoption of the tools, but business change. ...
 
Intranet Tip: How to Use your Intranet for Crisis Management
17.06.2016
In brief: Use the intranet to centralize information during a crisis to ensure employees are informed and know their role in addressing stakeholders. During a crisis, make your employees ambassadors for the organization by arming them with accurate and up-to-date information. A great way to keep staff informed is through your intranet. Three ways your organization can use the intranet effectively for crisis management are: Share news with employees first: Don't let them read it in the newspaper. Posting something on the intranet 5-15 minutes before the ...
 
How digitally capable is your organisation?
17.06.2016
by Gloria Lombardi - What does it mean to be an organisation in the digital age? Jane McConnell's annual study, "The Organization in the Digital Age", seeks to understand how a company, its people and tools are shaping new ways of working. What does it mean to be an organisation in the digital age? How are companies transforming themselves to adapt to the fast changing environments in which they operate? Those are the questions that I asked researcher Jane McConnell. Her annual study, The Organization in the Digital Age, started back in 2006, and ...
 
5 reasons why supply-side knowledge management is outdated
17.06.2016
In the business world, things tend to come and go. There are trends, which ebb and flow fairly quickly, and there are practices, which usually have more staying power until there is evidence to demonstrate value in revamping the practice. When it comes to knowledge management (KM), there are some aspects that fall somewhere in between trend and practice, but the value of solidifying the knowledge management workflow in today's professional atmosphere means understanding why the practices and trends need to shift. Historically, supply-side KM has been ...
 
Genghis Khan - ace Knowledge Manager
17.06.2016
by Nick Milton - Here is an interesting analysis of Genghis Khan, suggesting that an open approach to knowledge acquisition was the Mongol leader's key to success. The analysis is published in the Farnham Street blog, and is reproduced from the book "Ego is the enemy" by Ryan Holiday. Holiday's thesis is that great leaders do not achieve results through force and through the power of Ego (D Trump please take note), but through softer approaches including confidence, humility, hard work, and learning. Genghis Khan is one of his more unexpected ...
 
What is social collaboration and why should you care?
16.06.2016
Social collaboration was born as an answer to significant changes happening in the modern business environment. Companies are now more than ever looking for growth, competitive advantages, responsiveness, efficiency and innovation. On the other hand, the tech evolution and the expansion of social media have radically changed the way companies and employees communicate and interact internally with each other as well as externally with customers and partners. Describing "social collaboration" in a one-sentence definition would be restrictive and would ...
 
Our Role in Solving Collaborative Overload
16.06.2016
This post is for us, but not about us. We need to walk in their shoes. Feel their struggles. Most of us revel in the joy, wonder, exploration, amazingness, and possibilities of 21st century collaboration. Indeed, the upsides are amazing! And yet, for most people who work, collaboration is like Luke never going anywhere without Vader -- the fantastic Light Side always carries Dark Side consequences. I have been studying how we communicate, collaborate and work for over 30 years. From our ongoing study, Search for a Simpler Way, which includes research ...
 
Winning tips for an engaged community
16.06.2016
Building an engaged community that is sustainable, profitable and with purpose takes a lot of different elements to make happen. You simply need to consult those who have grown successful social communities and will be inundated with tips and ideas. However, one element that is often overlooked is probably the most fundamental to online community building: your audience. This blog post will delve into the crucial community element in a little more detail and show how by starting with your audience, you will be on track to see your community grow, flourish ...
 
Two Paths to Trust
16.06.2016
by Simon Terry - There are two paths to trust. The first is a path of ease, sameness and stability. The more sustainable path is the more challenging, the path of understanding. In corporate life, I occasionally met a manager who had a team. Whatever role they took on, they brought with them the core of a team from their previous role. In some cases the managers and teams had been working together for years through multiple roles and organisations. What these teams gained in effectiveness through long relationships, they lost more in new ideas and inability ...
 
6 Ways HR Leaders Can Help Humanize The Organization
16.06.2016
by Meghan M. Biro - Historically, business strategies have focused on production and business outcomes. Human capital was considered nothing more than a means to an end. The world is changing, however, with "the growing realization that somehow amidst efficiency, productivity, and career advancement, our very humanity has lost out," as author Tim Leberecht describes it. Today HR leaders can help humanize the organization; leading the charge toward building a world of work that marries business-minded and relationship-oriented strategies for success. ...
 
Kollaborative Innovation
15.06.2016
Innovationen lassen sich kollaborativ am besten managen. Dazu eignen sich die digitalen Plattformen deshalb so gut, weil sie die notwendig Vernetzung gewährleisten. Viele Jahre war ich damit beschäftigt, im Rahmen von Ideen- und Innovationsprozessen neue Workshop-Formate für kreatives und kollektives Arbeiten zu entwickeln. Dafür habe ich jeweils Räume in inspirierender Umgebung gesucht, damit sich das kreative Potenzial der Workshopteilnehmer*innen voll entfalten konnte. So entstanden die Formate "Innovation Camp" und "Gipfeltage in der Zugspitzarena". ...
 
Digitalisierung: Machtorientierte Führung hat ausgedient
15.06.2016
Wer heute als Chef von seinen Mitarbeitern ernst genommen werden will, ist kein Kommandant, sondern Kommunikationsexperte. Vier Chef-Typen, die auch in Zukunft bestehen können. Alte Management-Stile haben in unserer modernen Arbeitswelt keinen Platz mehr. Führungskräfte von heute müssen sich auf schnell wandelnde Märkte einstellen, Produkte und Dienstleistungen vernetzen, Prozesse kundenorientiert ausrichten und Mitarbeiter fördern. Dabei gilt es, regelmäßig Barrieren zu überwinden. Performance-Stress hier, Deadline-Druck dort - und noch dazu die regelmäßigen ...
 
Private Workplace Lives In A Public Social Age
15.06.2016
I was browsing the short-term rental site airbnb.com the other day when a pop-up informed me that the owner of one of the properties was a friend of friend! It was surprising, but then again, I wasn't surprised. Why? Because privacy is dead. In the era of Facebook, Twitter, Linkedin, Instagram, data mining, and company-specific chat rooms and social media, just about everything we say or do becomes public record at some point in time. If you don't believe me, just ask Anthony Weiner. The toothpaste is out of the tube, and it's not going back in. That ...
 
The Knowledge Manager as Supply Chain Manager
15.06.2016
by Nick Milton - If Knowledge Management is like a supply chain for knowledge, then the Knowledge Manager is the Supply Chain manager. I have blogged many times about the analogy between Knowledge Management and a supply chain for knowledge, and am presenting this idea later today in KMUK. A corrolory of this idea is that the Knowledge Manager then takes the role of the Supply Chain manager for knowledge. The knowledge manager does not create the knowledge nor use it, but is accountable for its supply to the user. We can explore this idea by looking ...
 
Microservices Require Robust API Management
15.06.2016
As the microservices approach is becoming more prevalent in application development, API operations, or API Ops, is increasingly being recognized as a requisite skill amongst enterprise and startups. Microservices architecture breaks down services and assets into discrete, composable units. And they use APIs to communicate and connect with each other. Which in turn means dev teams are needing to build up their API design and creation skills (which requires testing and other ops tasks), as well as outsource functionality like security. It also requires ...
 
Searching for Expertise: Will the Real Expert Please Stand Up?
14.06.2016
A frequently cited selling point of intranets and social networks is the ability to find people with specific expertise. The theme came up frequently during three JBoye Group Meetings I took part in earlier this month in Germany. Businesses clearly see finding expertise as a critical task, but fail to appreciate the complexities involved in meeting the requirement. No Lack of Research, But Challenges Persist A classic paper from IBM offers some important insights into people search within the company. The usual tactic involves asking employees to complete ...
 
Build skilled project teams via your intranet
14.06.2016
Retain and grow the talent in your organization In this guest post, Kim Jones outlines how to use your intranet to maximize the skills and expertise already available inside your organization (internal crowdsourcing), reduce staff attrition, loss of corporate knowledge and valued skills, and empower your workforce to get involved in projects that interest them. In our personal lives, we look for flexible and cost-effective online services in which to engage, like and share what we need at that moment. As Pew Research Center explains, most of us now use ...
 
Digital literacies in the age of remix
14.06.2016
I presented this latest version of my digital literacies model at the 2016 Solstice Conference hosted by Edge Hill University. The slide is from my keynote presentation on digital storytelling. The components in the model are by no means exhaustive - I acknowledge there are many more literacies, some of which are emergent due to new technologies and services. What I have attempted here is to represent what I consider to be the most important, or most regularly observed literacies and try to place them in context. It's also important to note that ...
 
Pearls of Wisdom: Part 1
14.06.2016
This first of two posts covers some of the challenges of retaining the know-how of experienced staff in the face of changing work-force demographics. The authors compare tacit and explicit knowledge, and consider how companies might capture and retain this rich resource. The second post focuses on how MITRE recently brought its collective experience to bear while exploring knowledge retention challenges. --Editor MITRE faces an ever-increasing number of annual departures as our baby boomer population (those born between 1946 and 1966) retires or leaves. ...
 
Implementing a Successful KM Program, 100th Post, and 20 Years in Knowledge Management
14.06.2016
by Stan Garfield - This is my 100th LinkedIn post and includes the introduction to my book, Implementing a Successful KM Program, and links to all previous posts organized by category, providing much of the book's content. Future posts will provide details on all 50 knowledge management components, other insights included in the book, and additional thoughts on the key issues facing those of us in the profession. Background This is my 20th year in field of knowledge management. In 1996, I was asked by the senior vice president of my business unit to ...
 
How To Not Fail at Taxonomy
14.06.2016
Taxonomy never made sense to me as a hot topic until I found myself in a heated debate with my husband about which product category a mug should fall under in an online store. Was a coffee mug an accessory, a gift or part of the home department? And then he asked why it couldn't live under the "miscellaneous" category? You interact with taxonomy every day. Remember when you couldn't find bread crumbs at the grocery store? Who puts breadcrumbs near the frozen goods? Shouldn't they at least be near the bread aisle or perhaps near the baking ingredients? ...
 
Im Wettbewerb bestehen: Warum Enterprise 2.0 ein entscheidender Vorteil ist
13.06.2016
von Michael Gisiger - Ich werde immer wieder gefragt, welches denn die Gründe sind, die für den Einsatz von Enterprise-2.0-Tools in Organisationen sprechen. Darum habe ich hier versucht, die zehn wichtigsten zusammenzutragen. Meetings auf das Notwendige reduzieren: Themen werden in virtuellen Gruppenräumen besprochen. Statt im Meeting Zeit zu verschwenden, kann jeder seinen Teil genau dann beisteuern, wenn es gerade optimal passt. Interne Kommunikation verbessern: Eine moderne Enterprise-2.0-Lösung ist die zentrale Kommunikationsplattform. In ihr sind ...
 
Why Don't People Communicate Up in an Organization?
13.06.2016
The CEO and the CFO set in opposite corners of the room. But both stuck their hands into the air just as I called for questions at the end of my keynote. "Why don't employees communicate upward in an organization?" the CEO asked with a twinge of frustration. The CFO added, "My question exactly!" It's a common question in the executive suite -- even from the most well-liked and brightest leaders in the boardroom. And the question deserves serious thought because typically when downward communication dominates, problems go unaddressed and innovation stalls. ...
 
Should You Enable 'Big' Social Business or Team Collaboration?
13.06.2016
by Dion Hinchcliffe - There are few business decisions more critical than determining how to provide an enabling environment for a workforce to operate efficiently and effectively. Yet the key levers of the modern digital workplace are still relatively unfamiliar to most executives. Just as challenging is the technology space, which is complex enough - and certainly fragmented enough - that most corporate leaders are forced to assume they either have enough enabling collaboration technology already, or that someone, most likely in IT, is already working ...
 
Social Without Context Is Just Chat
13.06.2016
by Christian Buckley - he failures of most enterprise collaboration efforts typically point to a disconnect between employee needs and the two-dimensional technology approach taken by management. New tools generally come with a lot of hype and excitement, but have a difficult time sustaining interest if there is no deeper connection to those cultural needs. Think about the plethora of instant messaging (IM) tools that have entered (and departed) the marketplace since the late 1990's. Why has IM alone not shown sustainable value within the enterprise? ...
 
Don't Force Your Employees to Learn or Share Knowledge
13.06.2016
"Don't force it" is one of the best lessons you can learn -- in life, in love and, of course, in knowledge management. Knowledge management, the practice of aggregating and sharing knowledge across an organization, is one of the most beneficial initiatives a company can take to optimize their processes. But it is also something that is best accomplished organically. The questions are, "Why does natural knowledge sharing outplay forced transfer? And how can you both encourage knowledge sharing without making it mandatory?" The Desire to Learn Tapping ...
 
12 Ways to Engage Every Employee
13.06.2016
Customers are more connected than ever, and they come to work with the same expectations. They want information and content that's relevant, contextual and up to date. They want effortless and seamless access to the different systems and apps they use every day. They want to collaborate efficiently with co-workers and subject matter experts, where everyone is working off of the same information. And in a mobile world, they want to be able to take action from anywhere. Unfortunately, legacy business technology doesn't deliver the connected experience ...
 
Creating a digital workplace? Maybe you're doing it all wrong
13.06.2016
Organizations around the world are scrambling to create a digital workplace. And rightly so, for its the number one underpinning component if they want to be a digital business. But are they getting the basics right? Not really, says Gavin Tay, Research Director, Gartner. Organizations around the world are scrambling to create a digital workplace. And rightly so, for its the number one underpinning component if they want to be a digital business. But are they getting the basics right? Not really, says Gavin Tay, Research Director, Gartner. In an interview ...
 
Eating our own dog food on digital transformation
13.06.2016
So many articles are being written by digital advisers urging their customers to take the digital transformation path before their business is doomed to disruption by another Uber of some sort. But when asked in a recent survey conducted by RusselReynolds associates for the Harvard Business Review on "The industries that are being disrupted the most by digital", only half of the Professional services firms felt strongly impacted by the Digital Transformation, way behind the Media, telecom or finance leaders who anticipated a more massive disruption in ...
 
Unlocking the Power of Digital Transformation: Freeing IT from Legacy Constraints
13.06.2016
Brocade today launched a new global study "Unlocking the Power of Digital Transformation: Freeing IT from Legacy Constraints" that examines the challenges IT departments are facing in delivering business benefits from digital transformation - from increased competitiveness and innovation to productivity and revenue. The study aims to identify these challenges, as well as gain insight into what these missed opportunities mean to business. It asked 630 IT decision makers in the US, UK, Germany, France, Singapore and Australia for their thoughts on the ...
 
Reflections on Working Out Loud: Getting started
13.06.2016
by Moyra Mackie - "It's as if we're teenage boys who want to ask a girl for a dance. There are no guarantees she'll say "yes" but we won't know unless we try..." So began our check in on Week Two in my Working Out Loud Circle. It seems that we might not have been teens at the school disco this past couple of weeks, but we've certainly been dancing with our inner critic to the tunes of vulnerability and risk. For those of you who are not familiar with the concept, a Working Out Loud Circle is a guided, structured process developed by John Stepper. It's ...
 
Ideas in perpetual beta
13.06.2016
by Harold Jarche - I was discussing my work with a friend and was asked what were the main themes I talked about when I was on the stage. It made me think about how to present these core ideas in the simplest way. It's probably too complicated for a series of tweets, but let's see if these can be encapsulated in a blog post. If not, a major paper will have to be developed. After some 'object oriented playing around', here is what I have come up with. The network era is as significant a societal shift as was the coming of the age of print, or the advent ...
 
Auswirkungen der Arbeitswelt 4.0 auf die interne Kommunikation
10.06.2016
Interview mit Sebastian Neumann, Social Intranet Berater bei Agentbase AG und Gründer bei Some - Das Social Media Netzwerk zum Thema Arbeiten 4.0. Himmel hilf! Schon wieder Arbeitswelten 4.0? - Ist es nicht erschreckend, wie sehr die Ernsthaftigkeit eines zentralen gesellschaftspolitischen und wirtschaftlichen Themas an den Lebenszyklus eines Buzzwords gebunden zu sein scheint? Nun ja, in Zeiten, in denen nicht nur jeder etwas zu sagen haben glaubt, sondern auch sagen will, kann man sich entweder aus der Debatte rausziehen oder sie mitgestalten. Sebastian_Neumann.jpgSebastian ...
 
The Doctor Is In: Practicing Enterprise 'Social Radiology'
10.06.2016
As we become increasingly consumed in our digital world, a common question we hear is "does our online behavior mimic how we are offline?" Digital natives are now entering their thirties, and the digital divide, as we know it, will be cast aside into the annuls of the history books. However, there is still intense interest in the relationship between online and offline experiences. Understanding Collaboration Behaviors A Look at Social Network Analysis Opportunities of Digital Transformation Mining Yammer Installations Aligning Online and Offline Behaviors ...
 
What Is Collaboration? Not Communication
10.06.2016
You can easily confuse communication with collaboration. You might be talking to your team often, sharing lots of information, giving lots of opinions, coworking on Google Docs, and not collaborating well at all. This is because communication and collaboration are two very different roles. You collaborate to achieve a goal faster, cheaper, or better than you can alone. This is achieved by dividing up tasks (to perform them concurrently), soliciting better information than you have access to (from those with the best information), and/or ensuring everyone ...
 
The identification of new knowledge
10.06.2016
by Nick Milton - The identification of new knowledge, or new lessons, involves a few steps. One critical step is making an analysis of a number of observations. The steps involved in identifying a lesson from experience, or new knowledge gained, are as follows: Making an observation. Something unexpected or unwanted has happened, and the first step is to make this observation. Analysis. You analyse the observation, look for the root causes behind it. Generic learning. You decide the learning point - what the recommendation would be for the future, to ...
 
#wolweek Day 5: Growth Mindset
10.06.2016
This International Working Out Loud Week we will be sharing a reflection on a different element of working out loud each day. We will be using John Stepper's latest iteration of the five elements of Working Out Loud as a guide to those reflections. Our fifth reflection is on Growth Mindset. We can be better. Our talents are not fixed. Through effort, stretch and learning we can improve our abilities. We work every day to be better at what we do, to better fulfil our purpose and our potential. If our talents are not perfect, that is because they never ...
 
Moving Beyond Systems of Record to Systems of Engagement
10.06.2016
by Dion Hinchcliffe - When we look back at the first decade of the 21st century, it will be obvious that a few momentous changes in the business and computing landscape occurred. Of these, one of the most profound has been a decreasing emphasis on systems of record and the move towards what are called systems of engagement. Over the last 30 years, information technology has transformed the business landscape by capturing, structuring, and automated a growing percentage of the information that our businesses require to operate. This has offered a multitude ...
 
Interaktives Intranet: "Content-Kompetenz bleibt unverzichtbar"
09.06.2016
Interaktives Intranet wird von einigen Unternehmenschefs als "Firmen-Facebook" missverstanden, als Spielzeug zum Plaudern. Falsch, sagt Oliver Chaudhuri, Berater bei Hirschtec. Er beschreibt Wege, wie das interaktive Intranet zur sprudelnden Ideenquelle werden kann und welche Rolle externe Redakteure dabei spielen. Herr Chaudhuri, wie würden Sie die wesentlichen Aufgaben eines Intranets heute definieren? Ein gutes und produktives Intranet steht auf drei Säulen: Information, Interaktion, Kollaboration. Es bietet die klassischen redaktionellen Inhalte, ...
 
Rely on Activity Measures from your Enterprise Social Network at your Peril
09.06.2016
For most people "Social Analytics" means understanding consumer online behaviours. For businesses it is about understanding how best to take advantage of the social networking channels of Facebook, Twitter, Linkedin and the like, to enhance your brand perception. Enterprise Social Networks (ESN) have essentially evolved from public social networks, with the activity based metrics migrating as well, with little thought to their effectiveness. Activity measures are typically available "out of the box" with ESNs. This is a BIG problem though! It doesn't ...
 
The Community Moderating Tips This Pro Wants You to Know
09.06.2016
I really like being a moderator. Do you want to learn how to be a moderator? Because we are going to talk about being a great moderator. Welcome to the inner lair, chosen one. Moderators are a special breed, and are some of the most important people of web communities today. They can help make or break a community and lead it to success. They are there to help facilitate conversations between fans in accordance with the brand guidelines of their company and foster a spirit of cooperation. Becoming a great moderator takes time and practice. There are ...
 
Some Companies Are Banning Email and Getting More Done
09.06.2016
We have a love-hate relationship with email. On one hand, we send over 108 billion email messages every day. On the other hand, most of us hate working our way through our inbox. Email takes up 23 percent of the average employee's workday, and that average employee sends or receives 112 emails per day. When you look at these statistics, you begin to see email as a new form of knowledge pollution. In fact, that exact conclusion is one that Thierry Breton, CEO of the France-based information technology services firm Atos Origin, arrived at several years ...
 
#wolweek Day 4: Generosity
09.06.2016
This International Working Out Loud Week we will be sharing a reflection on a different element of working out loud each day. We will be using John Stepper's latest iteration of the five elements of Working Out Loud as a guide to those reflections. Our fourth reflection is on Generosity. Generosity is not new. We know how to give. Human beings are highly sophisticated animals at the fine arts of altruism, collaboration and generosity. Giving generously is what our societies do best. In our work cultures, we some times lose the generosity of spirit that ...
 
3 Reasons Why Corporate IT Investments Fail
09.06.2016
by Oscar Berg - Here's a fact about corporate IT investments: All investments made in hardware and software, development and deployment are sunk cost, never to be recovered. That is why IT investments need to start generating as much business value as possible from day one. And if employees do not adopt and use the IT system in ways that make them more productive or innovative than they were without it, it won't generate any business value. Despite this we see and hear many stories of IT investments that go ignored by the intended users and fail to generate ...
 
Are ESNs like Yammer and Slack Even Useful?
08.06.2016
Corporate social networking is big business, and has been growing in prominence since the late '00s. The demand for companies to incorporate apps such as Yammer, Slack, and our very own Claromentis Innovate, indicates that the trend for social working is increasingly high. Indeed, the whole concept of social intranets shows no sign of slowing down. Corporate social networking vs. email Corporate social networking, sometimes known as enterprise social networking (ESN), is geared towards improving internal comms by providing an online platform for employees ...
 
Van document naar content
08.06.2016
Herken je dit? Je zit in een consult met een cliënt, je hebt maar 10 minuten de tijd en je loopt tegen een onverwachte situatie aan. Hiervoor heb je kennis nodig. Je weet dat dit in het kwaliteitshandboek staat of in de kennisbank van de organisatie, maar nog voordat je het document gevonden hebt of ook maar geopend... zijn die 10 minuten bijna voorbij. Geen tijd dus, dan maar uitgaan van je huidige kennis. Dan kijk je het de volgende keer wel na. Waarom staat alles nog in documenten en verborgen in het intranet dat je alleen via je pc kunt benaderen? ...
 
The hunt for best brand ambassadors starts on your enterprise social network
08.06.2016
by Brenda Rick Smith - So, you're thinking about starting an employee brand ambassador campaign with your employees (maybe you've heard about how wildly successful they can be) but you're not quite sure how to surface the best candidates to participate. The best place to start your search might just be your enterprise social network. We recently celebrated the one-year anniversary of Humana Advocates, our brand ambassador program for Humana associates. Humana Advocates empowers associates to share content related to the Humana brand, values ...
 
The right CDO for your company's future: The five archetypes of a chief digital officer
08.06.2016
Executive summary As companies move to catch up with the digital future, they are taking a close look at what kind of executive they need to lead the way. More and more frequently, that executive is the chief digital officer, or CDO -- although there are some variations in the actual title. It is that person's task to define the company's digital strategy and execute its cross-functional transformation into a fully digital enterprise. But companies that are still searching for a CDO (and even some that have already appointed a digital leader, if only ...
 
#wolweek Day 3: Visible Work
08.06.2016
This International Working Out Loud Week we will be sharing a reflection on a different element of working out loud each day. We will be using John Stepper's latest iteration of the five elements of Working Out Loud as a guide to those reflections. Our third reflection is on Visible Work. All our work is visible to others to some extent unless we actively seek to hide it. What the visible work element of working out loud asks us to do is to consider how we can make our work more visible to those who can benefit and those who can help. This is not about ...
 
Jonah Berger's 6 "STEPPS" to Viral Success
08.06.2016
Why are your cat's photos more popular than yours? Why are 10% of all daily searches on the Internet for Donald Trump? Why does the book that is the subject of this blog post, "Contagious: Why Things Catch On", appear third in the Google results, when you simply look for the word "contagious"? (Note: the above link is an affiliate link) You may suppose that the book exposes the secrets of making the things go viral, and it really does. Jonah Berger, an expert on marketing and a professor from the University of Pennsylvania, hints at the ideas and features ...
 
Say Goodbye To Knowledge Workers And Welcome To Learning Workers
07.06.2016
by Jacob Morgan - In today's workplace environment, does it matter what you know or how you know it? It turns out how we value workers is changing, and the emphasis now is on learning and adapting instead of coming into a job with the skills required to do everything. In the old system of working, you were often categorized as a "knowledge worker" if you dealt with knowledge and information, which applied to most everyone working in an office. That meant workers basically fell into two categories: knowledge workers (in offices) and manual workers (in ...
 
5 ways digital experiences are re-shaping Internal Communications
07.06.2016
The IC profession has reshaped itself in response to business changes, new technology and social forces. What's clear is that digital experiences will become VITAL within internal communications. Digital will shape how companies talk both to and with employees, and digital will shape how work happens. While IC has traditionally been focused on professional outputs (corporate products such as town hall meetings, intranet news sections and employee newsletters), going forward, IC must be willing to become the information and collaboration strategists. ...
 
Delivering Digital Experience: 4 Platform Essentials
07.06.2016
You can't escape discussions about digital transformation and customer experience these days. As the chatter intensifies -- and both topics integrate more tightly in analyst trend lines and reports -- so does the inevitable attempt to converge these trends into digital experience (DX). In simple terms, digital transformation can be understood as the changes brought on by the use of digital technology in all aspects of business. Customer experience (CX) is all about the "sum-totality of how customers engage with your company and brand," author, photographer ...
 
Find and share your gift by working out loud #wolweek 2016
07.06.2016
by Ragnar Heil - This is the first day of this year`s Working Out Loud Week #wolweek and Simon Terry has recommended to reflect about PURPOSE. First I was contemplating about the term "purpose" and what it exactly means in German. Is it more about intention, a goal, aim, only a task or it more about a higher meaningful purposeful goal with significant core values which makes the world a better place? Well, I guess this question exactly triggers the right aspect and to starts my and your own journey ('The way is the goal' -- Confucius) into a purposeful ...
 
#wolweek Day 2: Networks
07.06.2016
This International Working Out Loud Week we will be sharing a reflection on a different element of working out loud each day. We will be using John Stepper's latest iteration of the five elements of Working Out Loud as a guide to those reflections. Our second reflection is on Networks. We have always had other people involved in our work. We have always had colleagues, managers, partners, suppliers, customers, regulators and the broader community with an interest in what we do and how we do it. Every day as we do our work without even calling it networking ...
 
The knowledge manager's request to senior Management
07.06.2016
by Nick Milton - Following on my post last week about managers being knowledge workers; here is a reprise of a post from 5 years ago which rings just as true today. It takes the form of a letter from the Knowledge Management team to the senior managers of the organisation. Dear Senior Managers Over the past year, our pilot projects in Knowledge Management have shown that there is huge value to be delivered to the organisation through introducing a systematic managed approach to knowledge. The ROI of these pilots has been in the order of 10-fold, and ...
 
Managing By Influence: How To Lead In The New Workforce
07.06.2016
Influence is everywhere: we're in the midst of an election displaying the best and worst. Have at it, talented people, enjoy the show. Meanwhile, from where I'm sitting, it's a game-changing year in talent management, too. What we've been speculating about isn't in future tense anymore. It's now. So let's talk about telling people what to do. If you winced at that phrase, I agree with you. Effective management, particularly in the realm of talent, is no longer about the ability to directly convey an order and have it spread and waterfall from Point A ...
 
Expecting Perfection Could Actually Make Bad Employees
07.06.2016
Be vulnerable. The MPW Insiders network is an online community where the most thoughtful and influential people in business contribute answers to timely questions about careers and leadership. Today's answer to the question: How do you embrace imperfection as part of professional development? is by Rachel Mendelowitz, managing partner at McChrystal Group, Many leaders would likely agree with the saying 'failure is not an option.' This is an understandable perspective, as logic and intuition would lead most of us to think that fewer errors leads to higher ...
 
Social Intranet - Digitales Werkzeug für den Mittelstand
06.06.2016
von Ricardo Thiele - Ein modernes Intranet kann dabei helfen die betriebliche Strukturen und Werte von kleinen und mittelständischen Unternehmen zu stabilisieren. Der Mittelstand - Rückgrat der deutschen Wirtschaft - baut seinen internationalen Erfolg auf einem beispiellosen Werteprinzip auf, das es zukünftig stärker zu unterstützen gilt. Woran das liegt? Interne und externe Veränderungen, wie gesteigerte Kundenanforderungen oder veränderte Arbeitsweisen, stellen den Mittelstand vor bekannte und zusehends neue Herausforderungen. Mit Hilfe moderner Technologien ...
 
Leonardi & Treem: Understanding the barriers to success and benefits of enterprise social software
06.06.2016
I just discovered some work by Paul Leonardi, a professor of communication at Northwestern University with an appointment at the Kellogg School in the US, who has been researching what he calls 'Enterprise Social Media' (ESM). Investigating the implementation of a enterprise social network, called A-Life, at a credit card company, he found that after six months those who had used the enterprise social networking site had: improved their ability to find information by 31%. improved their ability to find people who knew the person with information ...
 
Why viewers also matter for your ESN
06.06.2016
You probably have seen them before, driving engagement but not adding any visible contribution to your network; The Lurkers. Some might think Lurkers are useless to your Collaboration Tools like SharePoint and Yammer. In this blog post I will explain how Lurkers actually add value to your organization! In online communities, most members just view and consume information. But what is a "Lurker" and how do you become one? According to the Longman Dictionary, you are lurking when 'you read what other people are writing to each other, but you do not write ...
 
Solving Major Problems In Online Communities
06.06.2016
by Richard Millington - Olivier has an interesting question about community board structure. How do you simplify 300 boards spread across 100 products in 9 languages developed over 15 years? One solution is to distinguish the good boards from the bad ones. Define what makes a healthy board. Archive the unhealthy boards. Identify your members' core needs today. Restructure the community categories around those needs. Build categories around clear use cases instead of legacy products that age and die. The missing problem here is the problem. What problem ...
 
More Evidence Online Community is Central to the Future of Work
06.06.2016
by Dion Hinchcliffe - Within the last month, two new industry reports have been released that shed important new light on how we're going to be organizing and operating our organizations in the coming years. Many of you know my point of view in this regard: Social technology has at this point largely transformed the consumer world, yet the increasingly outdated digital landscape of business frequently continues to rely on creaky and rather limited technologies such as e-mail, document repositories, intranets, file sharing, and so on. So it's always instructive ...
 
Do People Have A Place in Digital Workplaces?
06.06.2016
Even before the first computer was conceptualized, people dreamed of the day when office work could be done from anywhere, anytime. Over time, we've realized that dream -- making the world a little smaller through a succession of inventions, from the telephone through personal computers to mobile enterprise and internet everywhere. We no longer marvel that an employee can join a conference call from half a world away or work from the convenience of a home thousands of miles from his office. But innovations in technology also create expectations, ...
 
#wolweek Day 1: Purpose
06.06.2016
This International Working Out Loud Week we will be sharing a reflection on a different element of working out loud each day. We will be using John Stepper's latest iteration of the five elements of Working Out Loud as a guide to those reflections. We start with Purpose. Purposefulness in working out loud helps unify all the other elements of working out loud: the mindfulness of networks, the visible sharing, the generosity and the growth mindset. We work for a purpose. We work to have some impact on others. We work to make ourselves and our world a ...
 
The Modern Organisation's Hierarchy of Needs
03.06.2016
This was just a fun way of framing the way the world of work is moving within a very established framework - Maslow's Hierarchy of Needs. Each element in the hierarchy kind of speaks for itself but here are a few lines of elaboration for each. Creativity and Innovation I see this as the pinnacle of achievement. Everything else, as with the original framework, needs to be in place to get here but this is where the individual and organisation actualise. It's the raison d'être of our existence in my view. If the organisation is not constantly innovating ...
 
5 Clear Ways that Communities Drive Business Value
03.06.2016
Every day, community builders get stuck in a state of "analysis paralysis." They either ask themselves so many questions that they never make progress toward measurable goals, or they build random programs that don't connect to one another -- and they never manage to draw a line from community engagement to business value. I'm here today with a message to help you out. First, breathe. Second, step back. You have to know what business values community could potentially drive in your organization before you hit the gas. Third, pick your business value ...
 
Leaders are knowledge workers too
03.06.2016
by Nick Milton - We often approach leaders and try to sell KM on the benefits it will deliver to their staff, forgetting that leaders are knowledge workers too. If we think of knowledge workers are "people who make decisions for a living", then managers and leaders are also knowledge workers. All levels of management make decisions, and often very big decisions, with costly implications. They also need access to the best knowledge they can find, and if your KM program cannot help them they will need to hire in expensive external consultants. [...] The ...
 
An 11 point survival guide for Knowledge Management and Learning Organisations
03.06.2016
Organisational Knowledge and Learning Capability is built upon the ability of the individual, group, team, organisation and/or community to acquire & embed, share, deploy (activate) and create learning opportunities/knowledge. These 11 points are designed to help accelerate your thinking around a successful Knowledge Management or Learning Organisation effort - these points are certainly not definitive, but, in my experience, some of the most important: No more "good ideas". Your effort must bring competitive advantage and/or contribute to the protection ...
 
Criteria for future-safety
03.06.2016
by Dave Winer - I've written about a future-safe web many times - the idea that what we're creating on the web should persist. Will the ideas we publish be there years from now, so others can know who we were, what we did and what we thought? The concern is that the record we're creating is fragile and ephemeral, so that to historians of the future, the period of innovation where we moved our intellectual presence from physical to electronic media will be a blank spot, with almost none of it persisting. If, for example, this website were ...
 
Wie digital muss ein CEO sein? - Ohne Kulturwandel droht das digitale Abseits
02.06.2016
Die Digitalisierung ist die Revolution der heutigen Zeit, da sie mit aller Macht ein gesamtes Wirtschafts- und Gesellschaftssystem verändert. Das Leben spielt sich heutzutage in einer virtuellen Welt ab, in der Konsumenten, Produzenten und Dienstleister sich völlig anders verhalten als noch vor fünf Jahren. Stift und Papier sind zu Insignien des vergangenen Jahrhunderts geworden, "digital" lautet der Imperativ für die heutigen Unternehmenslenker. Die Digitalisierung ist im Unternehmen jedoch keine Revolution von unten - im Gegenteil: sie muss von ganz ...
 
Collaboration platform delivers tangible results for health insurer
02.06.2016
A detailed plan designed to meet business objectives propels network's popularity. Collaborative networks typically meet with mixed success in most organizations. Many fail to attract employees at all and fizzle immediately. Others are adopted by employees for uses other than those envisioned by the organization, attracting use but not contributing to business results. Still others are early successes but are unable to maintain their momentum. Humana's Buzz network, on the other hand, has experienced none of these problems. For this, Humana has won first ...
 
Digital Workplace Adoption: We're in This for the Long Haul
02.06.2016
Achieving consistently high levels of staff adoption of digital workplace tools is not an easy process. Part of the problem is that expectations tend to focus on short-term quantifiable metrics -- such as how many times staff have logged in, read, shared or created content -- as an indicator of ongoing success. This is all well and good, but a hidden tension remains between wanting tangible evidence that your investment is being used as you originally planned for, and of the time it takes to see its full potential realized. Troughs and Plateaus of the ...
 
Social Capital: the Key to Success for the 21st Century Organization
02.06.2016
Abstract In the 20th century, the human resources (HR) function became quite adept at managing human capital - defined as the skills, knowledge and experience of individual employees within the firm. Just as HR was gaining competencies in this arena, the new economy came along and moved the goal posts. It is no longer sufficient to manage individual assets. The HR professional of the 21st century must manage inter-connected assets1 of the firm! In the knowledge economy, content is no longer sufficient - everyone has access to a multitude of content. ...
 
Innovation Mindset vs. Maintenance: Daran hängt's bei der Innnovation in Deutschland
02.06.2016
So häufig wird in den Unternehmen, die ich berate, nach Silicon Valley geschielt. Dahinter steht die unausgesprochene Frage: "Warum funktioniert Innovation in den USA so häufig so gut - und warum tun wir uns hier so schwer damit?" Ich habe für Sie und mich eine erschreckend einfache Antwort, die uns ermöglichen wird, das Problem an der Wurzel zu packen. Allerdings muss ich warnen: Es wird unbequem. Der Grund ist: "Weil wir in Deutschland in den letzten Jahrzehnten "Maintenance" gelernt haben." Als "Maintenance" bezeichne ich die Wartung, Pflege und Optimierung ...
 
Why don't you have a Curator on your team yet?
01.06.2016
Raise your hand if you're still complaining about ... Losing organizational knowledge when veteran employees leave Having to reteach the same information repeatedly because employees don't have a chance to use it very often Being unable to transform tacit knowledge into shared organizational wisdom Experiencing constant problems finding and/or understanding workplace documentation Yes, these are complex knowledge management challenges that require strategic solutions. However, I believe addressing these issues should begin with a single, less strategic ...
 
Best Practices For Seeding Content In Your Community
01.06.2016
Recently one of my partners / a fellow community manager asked me to share some of my best practices for seeding content in a new community. She was searching for some very tactical information and I found myself getting creative when thinking up possible examples for her! Because I know we all love hands-on ideas, I want to outline the best practices I brainstormed. Thoughts, Ideas, and Best Practices for Seeding Content In Your Community: Curation Super Users Value [...] ...
 
Assemble Your Communications Dream Team
01.06.2016
According to a Towers Watson study, companies with highly effective communicators show an average of 47 percent higher total returns to shareholders. While communication skills have always been valued, tested in interviews, and sought out by workers in many departments, we now have quantitative evidence to justify this pursuit. So what features do companies need to cultivate for a successful internal and external communications strategy? Communications is a Team Effort 4 Pieces of the Communications Puzzle The Messenger The Digital Gatekeeper The Conceptualizer ...
 
The link between culture and the digital workplace
01.06.2016
We all know that organizational culture has a huge impact on the design, evolution and success of any digital workplace. Taking into account the famous quote from Peter Drucker, culture really will eat your digital workplace strategy for breakfast. In thinking about and planning your digital workplace you must consider culture, but this is a complex and sometimes abstract subject and it is not always obvious where to start. In a recent DWG Member Knowledge Exchange we attempted to unpack organizational culture and explore its links with the digital workplace. ...
 
13 things we can learn from communities of practice at Ericsson
01.06.2016
by Nick Milton - Communities of practice were introduced in Ericsson in the early 2000s. Here are some lessons from their experience. I am drawing on two sources here - this article by Christian van 't Hof, and a paper published by Anders Hemre entitled "Building and Sustaining Communities of Practice at Ericsson Research Canada", published in Madhan Rao's book "KM tools and techniques". These two sources provide between them 13 lessons from the Ericsson experience. Communities are built with "magnets" and "glue" - domain interest and content value ...
 
Knowledge Management Implementation Plan and KM Program Governance
01.06.2016
by Stan Garfield - This is the last in a series of posts on the steps to follow for starting a KM program. From slide 5 in KM 101: Create a Top 3 Objectives List of challenges and opportunities which your KM program will address. These objectives align business direction with program goals. Provide 9 Answers to questions about people, process, and technology. This information defines who will participate, which processes will be required, and how tools will support the people and processes. Define the KM Strategy. These are specific actions which will ...
 
The 11 Factors of Successful Knowledge Management Implementation
01.06.2016
I once was worked at a company with a knowledge management system, and one day I was reminded we had it so I logged in. The most recent message was a couple of weeks old from our CTO. He had posted a single question: "Does anyone still use this?" I laughed to myself and logged out. But are knowledge management systems doomed to fail? In a reaction to recent posts on serious problems with document management and enterprise search, Stephen Fishman, in his article "The End of Knowledge Management is Already Here" in CMS Wire, argues for a resetting of the ...
 
A note to business 'leaders'
01.06.2016
by Harold Jarche - Would you still be a leader if you lost your positional authority? How would you know? In networks, your authority is derived from your reputation and the value of your connections to others in the network. Value and authority come from engagement with a network, usually over a long period of time. It's the sum of many small interactions. So what would happen if you suddenly lost your positional authority? Consider what influence you really have. What might be the indicators of your reputation for leadership? The diversity of your ...
 
The Life-Changing Power of Small Things
01.06.2016
Cooperstown, New York is famous for one thing: the Baseball Hall of Fame. It is the pinnacle of success in the sport and being inducted to The Hall is the dream of every kid playing little league and every major leaguer as well. But, of course, it is extraordinarily difficult to get in. There are only 312 members of the Baseball Hall of Fame. To be inducted, as a hitter, you have to bat an average of .302. That means for every at bat, over the course of a season, you will get a hit 30% of the time. But here's the thing: The average major leaguer bats ...