Social Business Digest
by caro
Curated hints on Digital Transformation, Enterprise 2.0, Enterprise Social Networks, Social Intranets, Social Collaboration, Knowledge Management, HR 2.0, ... and all the rest
Dr.-Ing. Carsten Rose – Effective: 31.05.2016
Dr.-Ing. Carsten Rose – Effective: 31.05.2016
Archive 05/2016
From ZeroEmail over Social Collaboration to WellBeing at Work
30.05.2016
How the Atos internal digital transformation has evolved since 4 years To summarize our internal digital transformation work we did the last 4 years at Atos, I wish to highlight the following 3 hashtags: #ZeroEmail By creating a strong sense of urgency such as Zero Email ambition, desired by our CEO Thierry Breton in 2011, we alerted and stimulated in-depth enterprise cultural changes. Atos recognized the first that emails overload was a key hurdle for collaborative transformation. And the replacement of internal emails with collaborative technologies ...
30.05.2016
How the Atos internal digital transformation has evolved since 4 years To summarize our internal digital transformation work we did the last 4 years at Atos, I wish to highlight the following 3 hashtags: #ZeroEmail By creating a strong sense of urgency such as Zero Email ambition, desired by our CEO Thierry Breton in 2011, we alerted and stimulated in-depth enterprise cultural changes. Atos recognized the first that emails overload was a key hurdle for collaborative transformation. And the replacement of internal emails with collaborative technologies ...
How can an Enterprise Social Network Help Build a Corporate Strategy?
30.05.2016
As a believer in the insight of the employee when it comes to corporate strategy, product strategy, and even competitive strategy, an ESN can be leveraged into gathering the insight of your employees. Employees hold a wealth of ideas, information, and insight to help an organization grow in this very competitive market. In academic circles, this is called an 'emergent strategy.' This is when the strategy is derived organically from the bottom of the organization versus from the top of the organization. Strategy needs to be guided by the top of the organization ...
30.05.2016
As a believer in the insight of the employee when it comes to corporate strategy, product strategy, and even competitive strategy, an ESN can be leveraged into gathering the insight of your employees. Employees hold a wealth of ideas, information, and insight to help an organization grow in this very competitive market. In academic circles, this is called an 'emergent strategy.' This is when the strategy is derived organically from the bottom of the organization versus from the top of the organization. Strategy needs to be guided by the top of the organization ...
Can organisation-wide social networks capture tacit knowledge?
30.05.2016
Most of what we do at work requires knowledge that can't be captured into a 10 bullet checklist with clear do's and don'ts. Often what we do is complex, it is adapted to today's or the client's circumstances, and it requires decision-making based on emergent practices rather than established ones. More than ever before, the success of our organisations is based on tacit knowledge (that part of knowledge that is widely embodied in individuals but not able to be readily expressed). The big challenge in any modern learning organisation is the sharing of ...
30.05.2016
Most of what we do at work requires knowledge that can't be captured into a 10 bullet checklist with clear do's and don'ts. Often what we do is complex, it is adapted to today's or the client's circumstances, and it requires decision-making based on emergent practices rather than established ones. More than ever before, the success of our organisations is based on tacit knowledge (that part of knowledge that is widely embodied in individuals but not able to be readily expressed). The big challenge in any modern learning organisation is the sharing of ...
5 reasons I choose to work out loud (#WOL)
30.05.2016
OK - the image above is a little dramatic, but that's basically the posture I take at work. Share ... Share constantly ... and SHARE LOUD! I'm not going to argue the merits of or outline a full strategy for working out loud (WoL). For that discussion, read this, this, this, or this. While I completely agree with the value behind WoL, it wasn't until I found my personal WIIFMs that it really started to make a difference in how I do my work. Here are the 5 most important reasons for why I choose to work out loud ... It makes me better (aka personal improvement) ...
30.05.2016
OK - the image above is a little dramatic, but that's basically the posture I take at work. Share ... Share constantly ... and SHARE LOUD! I'm not going to argue the merits of or outline a full strategy for working out loud (WoL). For that discussion, read this, this, this, or this. While I completely agree with the value behind WoL, it wasn't until I found my personal WIIFMs that it really started to make a difference in how I do my work. Here are the 5 most important reasons for why I choose to work out loud ... It makes me better (aka personal improvement) ...
Enterprise Community Management: Do You Have the Right Information to Get to Your Destination?
30.05.2016
Can you imagine how difficult it would be for a pilot to fly even the smallest aircraft without any flight instruments in their cockpit? Now think of a large, modern aircraft that carries hundreds of passengers on it. Even the most gifted pilot is unlikely to agree to fly a passenger aircraft unless all their flight instruments were fully functional. And that's because they would never be in a position to guarantee their passengers a safe and pleasant journey, unless they had all that flight-related information at their disposal. Growing an online community ...
30.05.2016
Can you imagine how difficult it would be for a pilot to fly even the smallest aircraft without any flight instruments in their cockpit? Now think of a large, modern aircraft that carries hundreds of passengers on it. Even the most gifted pilot is unlikely to agree to fly a passenger aircraft unless all their flight instruments were fully functional. And that's because they would never be in a position to guarantee their passengers a safe and pleasant journey, unless they had all that flight-related information at their disposal. Growing an online community ...
Why You Need to Nurture Your Culture
30.05.2016
Culture is, in a nutshell, "the way we do things around here". A recent Glassdoor survey found that company culture is one of the top five most important things job-seekers consider before accepting a new job. Your culture is informed by your values and behaviours. The talented individuals that your organisation needs to engage, in order to succeed, will not be swayed by words written on a wall or in a handbook. What they are convinced by, however, is evidence of the rhetoric being supported by action. When values are clearly demonstrated firstly by ...
30.05.2016
Culture is, in a nutshell, "the way we do things around here". A recent Glassdoor survey found that company culture is one of the top five most important things job-seekers consider before accepting a new job. Your culture is informed by your values and behaviours. The talented individuals that your organisation needs to engage, in order to succeed, will not be swayed by words written on a wall or in a handbook. What they are convinced by, however, is evidence of the rhetoric being supported by action. When values are clearly demonstrated firstly by ...
How Companies Are Getting Collaboration Wrong
27.05.2016
Businesses have embraced employee collaboration lately, from software that helps bring together remote teams to open, workspaces designed to better connect employees, with the hope that bringing different types of workers together will lead to breakthrough ideas and solutions. But is collaboration at work all it's cracked up to be? Maybe not. Recent research led by Jesse Shore at Boston University's Questrom School of Business has found that collaboration sometimes hinders problem-solving because individuals in big groups tend to parrot one another, ...
27.05.2016
Businesses have embraced employee collaboration lately, from software that helps bring together remote teams to open, workspaces designed to better connect employees, with the hope that bringing different types of workers together will lead to breakthrough ideas and solutions. But is collaboration at work all it's cracked up to be? Maybe not. Recent research led by Jesse Shore at Boston University's Questrom School of Business has found that collaboration sometimes hinders problem-solving because individuals in big groups tend to parrot one another, ...
Communities Of Practice And Communities of Experts
27.05.2016
In a simpler world, we would create communities of top experts to collaborate with one another to advance their expertise to the cutting edge of their field. If you've tried this, you know this only works if the community is exclusively for the top experts. It has to feel private, special, and a reward for their perceived level of expertise. That usually means a really small group which only benefits the experts, not the hosts. This works as much on the fear of missing out as it does on a true belief to advance the field. Experts are hard to reach (unless ...
27.05.2016
In a simpler world, we would create communities of top experts to collaborate with one another to advance their expertise to the cutting edge of their field. If you've tried this, you know this only works if the community is exclusively for the top experts. It has to feel private, special, and a reward for their perceived level of expertise. That usually means a really small group which only benefits the experts, not the hosts. This works as much on the fear of missing out as it does on a true belief to advance the field. Experts are hard to reach (unless ...
61 Ways to Get Your Employees Super Engaged
27.05.2016
by Lolly Daskal - Learn what it means to maximize your team's commitment, effort and loyalty. Employee engagement is a concept that is getting a lot of attention lately. But there are good reasons that it's worth paying attention to: Highly engaged employees outperform their disengaged colleagues by 20 to 28 percent. (The Conference Board) Engaged employees generate 40 percent more revenue than disengaged ones. (Hay Group) Of those who are highly engaged, 68 percent believe they can impact costs in their job or unit, versus 19 percent of the ...
27.05.2016
by Lolly Daskal - Learn what it means to maximize your team's commitment, effort and loyalty. Employee engagement is a concept that is getting a lot of attention lately. But there are good reasons that it's worth paying attention to: Highly engaged employees outperform their disengaged colleagues by 20 to 28 percent. (The Conference Board) Engaged employees generate 40 percent more revenue than disengaged ones. (Hay Group) Of those who are highly engaged, 68 percent believe they can impact costs in their job or unit, versus 19 percent of the ...
50+ things you think if you have an old workplace learning mindset
27.05.2016
by Jane Hart - The difference between those organisations who are really moving ahead in the new world of workplace learning and doing things differently and those who are just tinkering with the traditional workplace training model is a new mindset. Here are 50+ things you think if you have an old workplace learning mindset compiled by my colleagues in the Internet Time Alliance - and embedded in the post below. Can you add any more? Leave a comment below. You think "learner" rather than "individual" or "worker" or "fellow human" You think "learning" ...
27.05.2016
by Jane Hart - The difference between those organisations who are really moving ahead in the new world of workplace learning and doing things differently and those who are just tinkering with the traditional workplace training model is a new mindset. Here are 50+ things you think if you have an old workplace learning mindset compiled by my colleagues in the Internet Time Alliance - and embedded in the post below. Can you add any more? Leave a comment below. You think "learner" rather than "individual" or "worker" or "fellow human" You think "learning" ...
Can Agile Processes and DevOps Fuel Your Digital Transformation?
27.05.2016
The US federal government has painted a horrible picture of digital transformation -- one marred by multi-year project timelines, overspending and the Healthcare.gov website failures. But now the feds are using practices like agile development and DevOps to change history and fuel the migration of digital services to the cloud. Incremental, Iterative Work Shorter Projects, Open Standards Lessons Learned from Agile, DevOps [...] ...
27.05.2016
The US federal government has painted a horrible picture of digital transformation -- one marred by multi-year project timelines, overspending and the Healthcare.gov website failures. But now the feds are using practices like agile development and DevOps to change history and fuel the migration of digital services to the cloud. Incremental, Iterative Work Shorter Projects, Open Standards Lessons Learned from Agile, DevOps [...] ...
Is this the end of internal email? (Hoorah!)
27.05.2016
What happens 88% of IT decision-makers think internal social networks are more effective than email (JIVE Software 2015). So what? Email is variously considered as distracting, frequently annoying and a productivity killer. Social technology and the interactive intranet today offer a compelling alternative for internal communications. David Macmillan, Managing Director (EMEA), Jive Software, tells us why. What's wrong with email today? So why has email survived? Why are social tools so trendy right now? What evidence suggests enterprises are making ...
27.05.2016
What happens 88% of IT decision-makers think internal social networks are more effective than email (JIVE Software 2015). So what? Email is variously considered as distracting, frequently annoying and a productivity killer. Social technology and the interactive intranet today offer a compelling alternative for internal communications. David Macmillan, Managing Director (EMEA), Jive Software, tells us why. What's wrong with email today? So why has email survived? Why are social tools so trendy right now? What evidence suggests enterprises are making ...
Adressing the KM "personal balance"
27.05.2016
by Nick Milton - Implementing Knowledge Management is done one heart and one mind at a time. And each knowledge worker's mind will evaluate their own personal balance - namely whether the WIIFM for KM outweights the personal cost. To interest people, knowledge management must satisfy the principle of local value. What they get out of it must exceed what they put into it. This is a very personal equation. People have limited time, limited energy and limited enthusiasm. If they do knowledge management, they must stop doing something else. The value ...
27.05.2016
by Nick Milton - Implementing Knowledge Management is done one heart and one mind at a time. And each knowledge worker's mind will evaluate their own personal balance - namely whether the WIIFM for KM outweights the personal cost. To interest people, knowledge management must satisfy the principle of local value. What they get out of it must exceed what they put into it. This is a very personal equation. People have limited time, limited energy and limited enthusiasm. If they do knowledge management, they must stop doing something else. The value ...
Finding Your "Who": The Real Way to Get More Shares
27.05.2016
"I've always wanted to be somebody, but I see now I should have been more specific." - Lily Tomlin Steve Rayson wrote something on Moz.com that has really got me thinking about social media "shares." His conclusion confirmed a lingering assumption I've had for a while. My assumption is: What if we have it all wrong? What if the way to get more shares has less to do with titles, techniques and technology and more to do with something else that's deeper and ultimately more powerful? I'll explain more of what I mean in a minute, but first you really need ...
27.05.2016
"I've always wanted to be somebody, but I see now I should have been more specific." - Lily Tomlin Steve Rayson wrote something on Moz.com that has really got me thinking about social media "shares." His conclusion confirmed a lingering assumption I've had for a while. My assumption is: What if we have it all wrong? What if the way to get more shares has less to do with titles, techniques and technology and more to do with something else that's deeper and ultimately more powerful? I'll explain more of what I mean in a minute, but first you really need ...
How social tools can reshape the organization
26.05.2016
Not all social technologies bring equal benefits. In a new survey, respondents say the most valuable tools make it easier for employees to collaborate -- and could even transform the way organizations work. While social technologies have become ubiquitous in business, not all tools -- or the benefits companies see from their use -- are created equal. Indeed, results from the latest McKinsey Global Survey on social tools suggest that a new generation of tools is enabling employees to collaborate in improved and innovative ways.1 Respondents say improved ...
26.05.2016
Not all social technologies bring equal benefits. In a new survey, respondents say the most valuable tools make it easier for employees to collaborate -- and could even transform the way organizations work. While social technologies have become ubiquitous in business, not all tools -- or the benefits companies see from their use -- are created equal. Indeed, results from the latest McKinsey Global Survey on social tools suggest that a new generation of tools is enabling employees to collaborate in improved and innovative ways.1 Respondents say improved ...
Social Networks Don't Need Management's Blessing
26.05.2016
It's widely believed that one of the best ways to encourage Enterprise Social Network (ESN) adoption is for leaders to set an example. However, research we've conducted over the last four years places much more emphasis on personal interest. When working with clients to develop digital workplace strategies we often conduct employee surveys as one element of the requirements discovery process. In total we have over 2,500 survey responses from people in organizations ranging in size from 2,000 - 60,000 employees. Often one of the digital workplace ...
26.05.2016
It's widely believed that one of the best ways to encourage Enterprise Social Network (ESN) adoption is for leaders to set an example. However, research we've conducted over the last four years places much more emphasis on personal interest. When working with clients to develop digital workplace strategies we often conduct employee surveys as one element of the requirements discovery process. In total we have over 2,500 survey responses from people in organizations ranging in size from 2,000 - 60,000 employees. Often one of the digital workplace ...
Driving engagement within social learning communities
26.05.2016
Think social learning and invariably the L&D community starts thinking of 'Enterprise Social Networks' (ESN). This includes the modern enterprise networks like yammer, chatter as well as the traditional platforms built on SharePoint with social features. Employees are hooked on to the virtual world. Social networking, micro blogging, YouTube videos are realities that employees are embracing in their personal learning space. Learning communities within the enterprise should use the same engagement principles and support employees in gaining knowledge, ...
26.05.2016
Think social learning and invariably the L&D community starts thinking of 'Enterprise Social Networks' (ESN). This includes the modern enterprise networks like yammer, chatter as well as the traditional platforms built on SharePoint with social features. Employees are hooked on to the virtual world. Social networking, micro blogging, YouTube videos are realities that employees are embracing in their personal learning space. Learning communities within the enterprise should use the same engagement principles and support employees in gaining knowledge, ...
Digital Transformation: A Must for the Future of Work, Panel Says
26.05.2016
Are you prepared to meet the needs of the digitally transforming workforce? Many businesses are not. In fact, research firm Gartner reports that by 2017, 25 percent of businesses will lose their position in the market because they fail to understand the significance of a "digital business" and because they don't understand how employees want to work. But what exactly is a digital business? It is one that embraces the wave of digital technologies that has transformed industries, the shop floor, our offices and our homes. What role does HR play in this ...
26.05.2016
Are you prepared to meet the needs of the digitally transforming workforce? Many businesses are not. In fact, research firm Gartner reports that by 2017, 25 percent of businesses will lose their position in the market because they fail to understand the significance of a "digital business" and because they don't understand how employees want to work. But what exactly is a digital business? It is one that embraces the wave of digital technologies that has transformed industries, the shop floor, our offices and our homes. What role does HR play in this ...
Why Micromanaging causes fear in the workplace
26.05.2016
Micromanaging diminishes your self-worth. When someone is micromanaging you it spells to you that: They don't trust you They are probably putting you down, and attempting to lower your self-esteem, and boost theirs instead. As by their actions of micromanaging and showing their lack of trust, it generates fear in you because you're thinking goes to imagining that you are going to get the sack, be transferred or given less hours; you freeze and go into protection mode. Because of the actions of your boss and being frozen with fear, your cognitive abilities ...
26.05.2016
Micromanaging diminishes your self-worth. When someone is micromanaging you it spells to you that: They don't trust you They are probably putting you down, and attempting to lower your self-esteem, and boost theirs instead. As by their actions of micromanaging and showing their lack of trust, it generates fear in you because you're thinking goes to imagining that you are going to get the sack, be transferred or given less hours; you freeze and go into protection mode. Because of the actions of your boss and being frozen with fear, your cognitive abilities ...
Enterprise Social: It's All About Applications
25.05.2016
Many pundits view social-collaboration through the lens of "digital transformation," where employee digital networking can liberate organizations from rigid silos and hierarchies while creating new ways of working. There's some truth to this, but the real experience among RSG's larger enterprise subscribers is that organization-wide attempts have frequently not turned out well. Implementing targeted applications has tended to yield more useful results. Featuritis and Going (Too) Big In my experience, early social-collaboration initiatives frequently ...
25.05.2016
Many pundits view social-collaboration through the lens of "digital transformation," where employee digital networking can liberate organizations from rigid silos and hierarchies while creating new ways of working. There's some truth to this, but the real experience among RSG's larger enterprise subscribers is that organization-wide attempts have frequently not turned out well. Implementing targeted applications has tended to yield more useful results. Featuritis and Going (Too) Big In my experience, early social-collaboration initiatives frequently ...
The missing piece in most organizational change programs
25.05.2016
by John Stepper - Think for a moment of all the change programs you've seen or have been a part of. Maybe there was a new strategy or new management team. Maybe that led to a culture program, or perhaps a big push to create "one firm" that would be more agile, connected, and collaborative. How did it go? My own experience is that none of the change programs I've witnessed realized what they set out to accomplish. Zero. Not one even came close. Something has been missing, and I think I know what it is. The three elements Environment Technology Behavior ...
25.05.2016
by John Stepper - Think for a moment of all the change programs you've seen or have been a part of. Maybe there was a new strategy or new management team. Maybe that led to a culture program, or perhaps a big push to create "one firm" that would be more agile, connected, and collaborative. How did it go? My own experience is that none of the change programs I've witnessed realized what they set out to accomplish. Zero. Not one even came close. Something has been missing, and I think I know what it is. The three elements Environment Technology Behavior ...
How to break the KM culture barriers
25.05.2016
by Nick Milton - There are many cultural barriers to Knowledge Management implementation, but all of them can be broken There are several things that can stand in the way of the Knowledge Management culture change. Some of these barriers are listed below, with thoughts on how they may be addressed. Knowledge is power Despite the real meaning of the term, "knowledge is power", as used nowadays, is teh barrier where people fear that sharing knowledge will harm their status. Instead, help people realise that sharing knowledge increases collective power, ...
25.05.2016
by Nick Milton - There are many cultural barriers to Knowledge Management implementation, but all of them can be broken There are several things that can stand in the way of the Knowledge Management culture change. Some of these barriers are listed below, with thoughts on how they may be addressed. Knowledge is power Despite the real meaning of the term, "knowledge is power", as used nowadays, is teh barrier where people fear that sharing knowledge will harm their status. Instead, help people realise that sharing knowledge increases collective power, ...
Knowledge sharing barriers facing e-learners
25.05.2016
Introduction Knowledge sharing is the deliberate act in which knowledge is made reusable through its transform from one to another (Stewart, 1998). It is considered as one of the main pillars of knowledge management. For knowledge management to succeed, a knowledge sharing culture needs to be created and nurtured within the organization (SingHealth, 2001). Since knowledge sharing is power and no one is willing to give it away, there is a need to create a knowledge sharing environment which takes into account the social and economic factors that influence ...
25.05.2016
Introduction Knowledge sharing is the deliberate act in which knowledge is made reusable through its transform from one to another (Stewart, 1998). It is considered as one of the main pillars of knowledge management. For knowledge management to succeed, a knowledge sharing culture needs to be created and nurtured within the organization (SingHealth, 2001). Since knowledge sharing is power and no one is willing to give it away, there is a need to create a knowledge sharing environment which takes into account the social and economic factors that influence ...
Who Would not Use an Enterprise Social Network!
24.05.2016
It's an age of social revolution. The world is spun by collaboration technologies. People want to remain connected to their colleagues and work, on the go. As a leader, the challenge is to collect and share ideas and opinions that would shape a specific outcome. Despite all the positive of a collaboration platform, we still have organization / leaders who want to stay away from a Enterprise Social Network. Let's see who would not want to promote openness in his / her organization. Leaders who fear Change Most leaders fear that an open culture promoted ...
24.05.2016
It's an age of social revolution. The world is spun by collaboration technologies. People want to remain connected to their colleagues and work, on the go. As a leader, the challenge is to collect and share ideas and opinions that would shape a specific outcome. Despite all the positive of a collaboration platform, we still have organization / leaders who want to stay away from a Enterprise Social Network. Let's see who would not want to promote openness in his / her organization. Leaders who fear Change Most leaders fear that an open culture promoted ...
Re-use, review, improve
24.05.2016
by Nick Milton - Re-use, review and improve are the three basic components of any Knowledge Management cycle Start a piece of work by re-using knowledge that already exists, in preference to starting from a blank sheet, or re-inventing the wheel. There will be times when there is no knowledge to re-use and you have to innovate, but 8 times out of 10, when faced by an unfamiliar problem, the knowledge that you need already exists somewhere in your organisation or network. You just have to find it. Once you have applied the knowledge and finished the task ...
24.05.2016
by Nick Milton - Re-use, review and improve are the three basic components of any Knowledge Management cycle Start a piece of work by re-using knowledge that already exists, in preference to starting from a blank sheet, or re-inventing the wheel. There will be times when there is no knowledge to re-use and you have to innovate, but 8 times out of 10, when faced by an unfamiliar problem, the knowledge that you need already exists somewhere in your organisation or network. You just have to find it. Once you have applied the knowledge and finished the task ...
Knowledge Sharing Methods and Tools: A Facilitator's Guide
24.05.2016
Canada's International Development Research Centre and the International Fund for Agricultural Development have published a facilitator's guide for people wanting to train their staff or volunteers in knowledge sharing methods and tools. Relentlessly practical, including recommended activities and times for each activity, the guide contains a wealth of ideas and scenarios helpful to anyone who needs to get their people engaged and reaching out to colleagues, collaborators and stakeholders. Techniques covered include: Social network mapping and analysis ...
24.05.2016
Canada's International Development Research Centre and the International Fund for Agricultural Development have published a facilitator's guide for people wanting to train their staff or volunteers in knowledge sharing methods and tools. Relentlessly practical, including recommended activities and times for each activity, the guide contains a wealth of ideas and scenarios helpful to anyone who needs to get their people engaged and reaching out to colleagues, collaborators and stakeholders. Techniques covered include: Social network mapping and analysis ...
We're Unethical at Work Because We Forget Our Misdeeds
24.05.2016
Just recently, Mitsubishi Motors, Japan's sixth-largest automaker, admitted that for 25 years it had used methods to test the fuel economy of its vehicles that did not comply with Japanese government regulations. The company confessed that it repeatedly had manipulated test data for four of its domestic mini-vehicle models and conducted tests that did not comply with Japanese standards on many other models. This is not an isolated case of ongoing corporate cheating. Last September, the U.S. Environmental Protection Agency revealed that Volkswagen had ...
24.05.2016
Just recently, Mitsubishi Motors, Japan's sixth-largest automaker, admitted that for 25 years it had used methods to test the fuel economy of its vehicles that did not comply with Japanese government regulations. The company confessed that it repeatedly had manipulated test data for four of its domestic mini-vehicle models and conducted tests that did not comply with Japanese standards on many other models. This is not an isolated case of ongoing corporate cheating. Last September, the U.S. Environmental Protection Agency revealed that Volkswagen had ...
Drei Punkte, warum Ihr neues Intranet nicht funktioniert und nichts bringt
23.05.2016
von Sebastian Thielke - Puh, geschafft. Sie haben Ihr altes Intranet neu aufgebaut und an nichts gespart. Es ist total nutzerfreundlich, kann mobil angeschaut werden und jeder Mitarbeiter kann es für sich anpassen. Das ist ein Riesenerfolg. Und Sie sind sich sicher, dass der Erfolg kommt, denn Sie haben umfangreich ein Change Management vorangetrieben, organisationsübergreifend Redakteure geschult und das neue Intranet hat sowieso den Look and Feel von Intagram. Allen im allem haben Sie sich große Mühe gegeben. Zwar gab es die ein oder andere ungeplanten ...
23.05.2016
von Sebastian Thielke - Puh, geschafft. Sie haben Ihr altes Intranet neu aufgebaut und an nichts gespart. Es ist total nutzerfreundlich, kann mobil angeschaut werden und jeder Mitarbeiter kann es für sich anpassen. Das ist ein Riesenerfolg. Und Sie sind sich sicher, dass der Erfolg kommt, denn Sie haben umfangreich ein Change Management vorangetrieben, organisationsübergreifend Redakteure geschult und das neue Intranet hat sowieso den Look and Feel von Intagram. Allen im allem haben Sie sich große Mühe gegeben. Zwar gab es die ein oder andere ungeplanten ...
Digitalisierung - Nicht ohne meine Mitarbeiter!
23.05.2016
Der digitale Wandel bringt umfassende Veränderungen für uns alle - auch für die Unternehmens- und Arbeitskultur. Oder vielleicht auch nicht? Die Digitale Transformation, auch der Arbeitswelt, vollzieht sich inzwischen so schnell, dass Unternehmen reagieren müssen. Es führt eigentlich kein Weg mehr daran vorbei, Geschäftsmodelle, Prozesse und Unternehmenskultur den digitalen Veränderungen in den Märkten und der Gesellschaft anzupassen. Im Rahmen des Anfang Mai von United Planet veranstalteten Digitalisierungs-Fachkongresses "Portal Visions 2016" gab Web-Veteran ...
23.05.2016
Der digitale Wandel bringt umfassende Veränderungen für uns alle - auch für die Unternehmens- und Arbeitskultur. Oder vielleicht auch nicht? Die Digitale Transformation, auch der Arbeitswelt, vollzieht sich inzwischen so schnell, dass Unternehmen reagieren müssen. Es führt eigentlich kein Weg mehr daran vorbei, Geschäftsmodelle, Prozesse und Unternehmenskultur den digitalen Veränderungen in den Märkten und der Gesellschaft anzupassen. Im Rahmen des Anfang Mai von United Planet veranstalteten Digitalisierungs-Fachkongresses "Portal Visions 2016" gab Web-Veteran ...
Die digitale Revolution frisst ihre Berater: Fünf Trends, die Beratern zu denken geben sollten
23.05.2016
Berater jedweder Art dürften bisher gut am digitalen Wandel verdienen. Er könnte sich aber zusehends auch gegen ihr eigenes Geschäftsmodell wenden. Fünf Gründe, warum die Consultants insgesamt sich warm anziehen müssen. Der digitale Wandel ist ein Geschenk für die Beraterzunft - eigentlich. Selten zuvor haben technologische Errungenschaften Consultants und Ratgebern aller Art so nachhaltig in die Karten und Auftragsbücher gespielt wie heute. Die Digitalisierung ist allgegenwertig, sie wirkt und ist scheinbar alternativlos. Und das Beste daran ist: Keiner ...
23.05.2016
Berater jedweder Art dürften bisher gut am digitalen Wandel verdienen. Er könnte sich aber zusehends auch gegen ihr eigenes Geschäftsmodell wenden. Fünf Gründe, warum die Consultants insgesamt sich warm anziehen müssen. Der digitale Wandel ist ein Geschenk für die Beraterzunft - eigentlich. Selten zuvor haben technologische Errungenschaften Consultants und Ratgebern aller Art so nachhaltig in die Karten und Auftragsbücher gespielt wie heute. Die Digitalisierung ist allgegenwertig, sie wirkt und ist scheinbar alternativlos. Und das Beste daran ist: Keiner ...
Industrie 4.0 inklusive Internet of Things und Enterprise 2.0 gehören zusammen und sind zentrale Bausteine beim Arbeiten 4.0
23.05.2016
von Stefan Pfeiffer - Lesenswert und richtig: Industrie 4.0 inklusive Internet of Things und Enterprise 2.0 gehören zusammen und sind zentrale Bausteine beim Arbeiten 4.0. Leider werden diese Themen in der Praxis meist separat diskutiert, doch gerade in der anstehenden Digitalisierung gehören nicht mehr nur die Büroarbeiter sondern auch die sogenannten Blue Collar Worker vernetzt. Sie waren und werden jetzt immer mehr zu Wissensarbeitern, deren Expertise wichtig und für die offener Austausch und Kollaboration unabdingbar ist. Das erfordert natürlich ...
23.05.2016
von Stefan Pfeiffer - Lesenswert und richtig: Industrie 4.0 inklusive Internet of Things und Enterprise 2.0 gehören zusammen und sind zentrale Bausteine beim Arbeiten 4.0. Leider werden diese Themen in der Praxis meist separat diskutiert, doch gerade in der anstehenden Digitalisierung gehören nicht mehr nur die Büroarbeiter sondern auch die sogenannten Blue Collar Worker vernetzt. Sie waren und werden jetzt immer mehr zu Wissensarbeitern, deren Expertise wichtig und für die offener Austausch und Kollaboration unabdingbar ist. Das erfordert natürlich ...
Industrie 4.0 - Die Menschen nicht vergessen
23.05.2016
Industrie 4.0 (im Folgenden: I4.0) ist ein Teilbereich der Digitalisierung und des IoT (Internet of Things - Internet der Dinge). Hier geht es um die physikalische Herstellung der "Dinge" mit Hilfe vernetzter Maschinen, Produktionssysteme, Firmen ... Bisherige Systembilder von I4.0 zeigen vor allem den technischen Zusammenhang: Maschinen mit Sensoren in Interaktion mittels Schnittstellen und Datenprotokollen. Aktuell aber wandelt sich das Bild: Der Mensch wird zentraler Bestandteil dieses (BusinessEco)Systems - nicht als zu eliminierender Störfaktor, ...
23.05.2016
Industrie 4.0 (im Folgenden: I4.0) ist ein Teilbereich der Digitalisierung und des IoT (Internet of Things - Internet der Dinge). Hier geht es um die physikalische Herstellung der "Dinge" mit Hilfe vernetzter Maschinen, Produktionssysteme, Firmen ... Bisherige Systembilder von I4.0 zeigen vor allem den technischen Zusammenhang: Maschinen mit Sensoren in Interaktion mittels Schnittstellen und Datenprotokollen. Aktuell aber wandelt sich das Bild: Der Mensch wird zentraler Bestandteil dieses (BusinessEco)Systems - nicht als zu eliminierender Störfaktor, ...
Improve Employee Motivation With These 5 Steps
23.05.2016
Why do some organizations successfully do more with less and improve their productivity over time, while similar organizations struggle? The differentiator may lie in an organization's ability to recognize the people factor in improvement. The real engine of change -- and the secret behind the success of many organizations -- is engaged teams who feel the drive to improve and succeed. Signs of Poor Employee Engagement 5 Steps to Improve Employee Engagement Demonstrate active leadership Empower the real process owners Sustain momentum Provide useful, ...
23.05.2016
Why do some organizations successfully do more with less and improve their productivity over time, while similar organizations struggle? The differentiator may lie in an organization's ability to recognize the people factor in improvement. The real engine of change -- and the secret behind the success of many organizations -- is engaged teams who feel the drive to improve and succeed. Signs of Poor Employee Engagement 5 Steps to Improve Employee Engagement Demonstrate active leadership Empower the real process owners Sustain momentum Provide useful, ...
Stop Complicating Information Management
23.05.2016
Whatever buzzword you use -- Information Management, Enterprise Content Management, Document Management, Records Management, Records and Information Management, Information Lifecycle Management -- it's clear that most organizations aren't getting the value they expected (or paid for) from their efforts. And yet the more I work with firms, the more I realize that success, at least the first wave of it, is beyond simple. Companies think it's about automating knowledge worker processes or advanced case management, or predictive analytics ...
23.05.2016
Whatever buzzword you use -- Information Management, Enterprise Content Management, Document Management, Records Management, Records and Information Management, Information Lifecycle Management -- it's clear that most organizations aren't getting the value they expected (or paid for) from their efforts. And yet the more I work with firms, the more I realize that success, at least the first wave of it, is beyond simple. Companies think it's about automating knowledge worker processes or advanced case management, or predictive analytics ...
Our journey to digital transformation by Working Out Loud
23.05.2016
With the huge successes of Facebook, LinkedIn, Twitter, Instagram, Snapchat etc. has emerged a rapid, evolution of online networking, trusting opinions, sharing right-here-right-now, our thoughts with photos and videos. This behaviour is becoming increasingly popular inside organisations by using an Enterprise Social Network (ESN) such as Yammer, Jive and Slack to support strategies, projects, tasks and encourage employee engagement, empowerment and advocacy. The phrase "Working Out Loud" is gathering momentum to describe this change behaviour. Check ...
23.05.2016
With the huge successes of Facebook, LinkedIn, Twitter, Instagram, Snapchat etc. has emerged a rapid, evolution of online networking, trusting opinions, sharing right-here-right-now, our thoughts with photos and videos. This behaviour is becoming increasingly popular inside organisations by using an Enterprise Social Network (ESN) such as Yammer, Jive and Slack to support strategies, projects, tasks and encourage employee engagement, empowerment and advocacy. The phrase "Working Out Loud" is gathering momentum to describe this change behaviour. Check ...
WIIFM for the Knowledge Worker
23.05.2016
by Nick MIlton - What's in it for the Knowledge worker, when you introduce Knowledge Management to an organisation? This is a crucial question you need to answer. Luckily it's an easy one to answer as well. We have explained, on this blog, about the two stakeholder groupings for Knowledge management - the Senior managers, and the knowledge workers. The value proposition for the senior managers is easy - KM will help the organisation perform better, as demonstrated in the many quantified value examples. KM will deliver greater efficiency, greater ...
23.05.2016
by Nick MIlton - What's in it for the Knowledge worker, when you introduce Knowledge Management to an organisation? This is a crucial question you need to answer. Luckily it's an easy one to answer as well. We have explained, on this blog, about the two stakeholder groupings for Knowledge management - the Senior managers, and the knowledge workers. The value proposition for the senior managers is easy - KM will help the organisation perform better, as demonstrated in the many quantified value examples. KM will deliver greater efficiency, greater ...
The Basic Principle Behind Successful Knowledge Sharing
23.05.2016
by Richard Millington - Most information in organisations (or brand communities) is shared from the perspective of the creator, not the recipient. The creator publishes an article about a topic s/he finds interesting. The timing, length, format, and target audience (everyone) all suit the creator. Which is exactly why it's soon forgotten by the target audience. Successful knowledge sharing efforts provide the right people with the specific information they need at the exact moment they need it in the format that suits them. This usually means every team ...
23.05.2016
by Richard Millington - Most information in organisations (or brand communities) is shared from the perspective of the creator, not the recipient. The creator publishes an article about a topic s/he finds interesting. The timing, length, format, and target audience (everyone) all suit the creator. Which is exactly why it's soon forgotten by the target audience. Successful knowledge sharing efforts provide the right people with the specific information they need at the exact moment they need it in the format that suits them. This usually means every team ...
Self-Organization Isn't Just About the Self
23.05.2016
Why Teams and Individuals Are Equally Important to Organizations. For your team to be successful, it isn't enough to hire a bunch of individual superstars. At The Ready, one of our current strategy statements is: "Working Together Even Over Individual Excellence" I work with exceptionally smart people. We're all individually capable of doing amazing work and really know how to own the projects that we are accountable for. If you work in a self-organized company like I do, you might agree on how you and your colleagues have to be excellent at self-managing. ...
23.05.2016
Why Teams and Individuals Are Equally Important to Organizations. For your team to be successful, it isn't enough to hire a bunch of individual superstars. At The Ready, one of our current strategy statements is: "Working Together Even Over Individual Excellence" I work with exceptionally smart people. We're all individually capable of doing amazing work and really know how to own the projects that we are accountable for. If you work in a self-organized company like I do, you might agree on how you and your colleagues have to be excellent at self-managing. ...
"We made up these rules, and we can change them"
23.05.2016
by Harold Jarche - Now is the time for a serious rethinking of how we organize in our society: from businesses, to schools, and as communities. We need to base all of our organizations on the principle of temporary, negotiated hierarchies. In this way, citizens can freely cooperate and from time to time, as required, collaborate to get things done. This requires a new approach to organizing work, abolishing the separation of employer & employee, as well as the artificial and unequal division between labour and financial capital. Simultaneously, our ...
23.05.2016
by Harold Jarche - Now is the time for a serious rethinking of how we organize in our society: from businesses, to schools, and as communities. We need to base all of our organizations on the principle of temporary, negotiated hierarchies. In this way, citizens can freely cooperate and from time to time, as required, collaborate to get things done. This requires a new approach to organizing work, abolishing the separation of employer & employee, as well as the artificial and unequal division between labour and financial capital. Simultaneously, our ...
Innovation and the role of lead users in online communities
20.05.2016
User communities in product and service innovations have been identified as important sources of innovations. In user communities, users not only share their innovation-related knowledge but also develop it by giving and receiving feedback from other users. Companies such as IBM, Audi, Microsoft, BMW and Nokia are trying to include innovation-related knowledge of users through online user-communities. The International Journal of Information Management will publish in the August 2016 edition an article (Hau & Kang, 2016) that reveals more insight ...
20.05.2016
User communities in product and service innovations have been identified as important sources of innovations. In user communities, users not only share their innovation-related knowledge but also develop it by giving and receiving feedback from other users. Companies such as IBM, Audi, Microsoft, BMW and Nokia are trying to include innovation-related knowledge of users through online user-communities. The International Journal of Information Management will publish in the August 2016 edition an article (Hau & Kang, 2016) that reveals more insight ...
Celebration Grids: Performance Management that Celebrates Learning instead of Success v. Failure
20.05.2016
Does your organization appreciate the things you've learned? Do you applaud colleagues who do their job well? All too often, organizations live day by day, from one crisis to another, and they forget to to take note of the good things that happened. And it's not just about applauding the good things. In work and in life, we sometimes succeed and we sometimes fail. What's important is that whether we have success or failure, we learn from the experiment. This is where most performance management misses the boat. That's why we created the Celebration Grid ...
20.05.2016
Does your organization appreciate the things you've learned? Do you applaud colleagues who do their job well? All too often, organizations live day by day, from one crisis to another, and they forget to to take note of the good things that happened. And it's not just about applauding the good things. In work and in life, we sometimes succeed and we sometimes fail. What's important is that whether we have success or failure, we learn from the experiment. This is where most performance management misses the boat. That's why we created the Celebration Grid ...
Do you work in a zombie organization? How to calculate your "Z" score
20.05.2016
The world is a volatile, uncertain, complex and ambiguous (VUCA) place. So our organizations need to be smart; as Jack Welch (previously CEO of GE) put it: "an organization's ability to learn and translate that learning into action rapidly" is the "ultimate competitive advantage." But too many organizations are zombies: they are stumbling around in an unco-ordinated fashion, generally proceeding in whatever direction they started in, not paying much attention to what else is going on around them, and just focused on eating brains without much thought ...
20.05.2016
The world is a volatile, uncertain, complex and ambiguous (VUCA) place. So our organizations need to be smart; as Jack Welch (previously CEO of GE) put it: "an organization's ability to learn and translate that learning into action rapidly" is the "ultimate competitive advantage." But too many organizations are zombies: they are stumbling around in an unco-ordinated fashion, generally proceeding in whatever direction they started in, not paying much attention to what else is going on around them, and just focused on eating brains without much thought ...
Enterprise Social Network Leadership Succession/Transition Planning
20.05.2016
by Jennifer Honig - On the May 12, 2016 #ESNchat we discussed "#ESN Leadership Succession/Transition Planning" with our own Chris Catania leading the way based on his recent experience transitioning from Walgreens to Esri. The disciple of Community Management is now old enough that Community Managers are beginning to leave corporations for new opportunities. How do you make the most of the transition? Thoughtful succession planning. There are some great tips from the experts below. In addition, the tactics discussed here are also helpful for adding resources ...
20.05.2016
by Jennifer Honig - On the May 12, 2016 #ESNchat we discussed "#ESN Leadership Succession/Transition Planning" with our own Chris Catania leading the way based on his recent experience transitioning from Walgreens to Esri. The disciple of Community Management is now old enough that Community Managers are beginning to leave corporations for new opportunities. How do you make the most of the transition? Thoughtful succession planning. There are some great tips from the experts below. In addition, the tactics discussed here are also helpful for adding resources ...
From competition to collaboration: How Working Out Loud can rewrite the rules of work
20.05.2016
The principles and vision behind WOL aren't new - it's about working (in the loosest sense of the word) in an open, generous, purposeful and connected way. I like to think I've been trying to work in this way for years, but it is harder said than done. Competition has become ingrained within our institutions, workplaces and culture, at least from my experience within the UK. To be the best, people believe they have to be better than others, and with this comes a need to seek advantage, to work alone and to keep your cards close to your chest. Those who ...
20.05.2016
The principles and vision behind WOL aren't new - it's about working (in the loosest sense of the word) in an open, generous, purposeful and connected way. I like to think I've been trying to work in this way for years, but it is harder said than done. Competition has become ingrained within our institutions, workplaces and culture, at least from my experience within the UK. To be the best, people believe they have to be better than others, and with this comes a need to seek advantage, to work alone and to keep your cards close to your chest. Those who ...
Making Knowledge continuously improveable
20.05.2016
by Nick Milton - You must be able to continuously improve and develop the knowledge in your knowledge base. I worked recently with an organisation that invested heavily in a knowledge base a few years ago. A central team spent a year creating the best possible content, and rolled it out to the users. The users were delighted - this would make their knowledge work easier and more consistent. Over time, however, they noticed content which was out of date, insufficient, or occasionally just plain wrong. They started to create feedback. However for whatever ...
20.05.2016
by Nick Milton - You must be able to continuously improve and develop the knowledge in your knowledge base. I worked recently with an organisation that invested heavily in a knowledge base a few years ago. A central team spent a year creating the best possible content, and rolled it out to the users. The users were delighted - this would make their knowledge work easier and more consistent. Over time, however, they noticed content which was out of date, insufficient, or occasionally just plain wrong. They started to create feedback. However for whatever ...
Your Whole Company Needs to Be Distinctive, Not Just Your Product
20.05.2016
Ever since the idea of strategy came to the business world in the early 1960s, the goal of differentiation has been paramount. Customers choose the company that gives them value that other companies can't match. A company that can show it is different from other companies, in a way that is relevant to customers, gains a major competitive advantage. As business strategists, we see endless amounts of writing about how to achieve differentiation. And we see many executives trying to take this advice to heart. But we are also regularly reminded of the lack ...
20.05.2016
Ever since the idea of strategy came to the business world in the early 1960s, the goal of differentiation has been paramount. Customers choose the company that gives them value that other companies can't match. A company that can show it is different from other companies, in a way that is relevant to customers, gains a major competitive advantage. As business strategists, we see endless amounts of writing about how to achieve differentiation. And we see many executives trying to take this advice to heart. But we are also regularly reminded of the lack ...
The Future of Work in 5 Charts
19.05.2016
Here are 5 charts that show you the future of work, based on the present, which is likely the past depending on when you're reading this. Middle Management 1. The size of Middle Management will swell as the number of people who aren't that important flood the workforce. Updates 2. As the workforce grows, it will become increasingly time-consuming to keep each member of the team up to date on various statuses. Meetings and Email 3. As meetings grow longer and longer, workers will look to email to follow up on conversations, that will then be needed to ...
19.05.2016
Here are 5 charts that show you the future of work, based on the present, which is likely the past depending on when you're reading this. Middle Management 1. The size of Middle Management will swell as the number of people who aren't that important flood the workforce. Updates 2. As the workforce grows, it will become increasingly time-consuming to keep each member of the team up to date on various statuses. Meetings and Email 3. As meetings grow longer and longer, workers will look to email to follow up on conversations, that will then be needed to ...
Community Managers: Prove Your Community's Value #SOCM2016
19.05.2016
Community managers have a window of opportunity. But that window comes with an 18- to 24-month expiration date. Rachel Happe, principal and co-founder of Boston-based The Community Roundtable believes that the time is right for community managers to become strategic partners in their organizations. Communities have captured the attention and the interest of the C-Suite, but will not hold it for long if they fail to prove business value. The challenge for community managers then is to define, measure and document the value their communities provide. Happe ...
19.05.2016
Community managers have a window of opportunity. But that window comes with an 18- to 24-month expiration date. Rachel Happe, principal and co-founder of Boston-based The Community Roundtable believes that the time is right for community managers to become strategic partners in their organizations. Communities have captured the attention and the interest of the C-Suite, but will not hold it for long if they fail to prove business value. The challenge for community managers then is to define, measure and document the value their communities provide. Happe ...
Leveraging the Power of Predictive Analytics to Control Churn
19.05.2016
The subscription economy has forced a huge shift in the way companies approach their customers. The game is no longer a race to acquire new customers, but rather to hone in on retention and upsells. A Pacific Crest 2014 Private Software-as-a-Service (SaaS) survey found that it costs $0.18 for every $1 of upsell revenue, and $0.12 for every $1 of renewal revenue. The same study found that it costs $1.07 to acquire every $1 of revenue from a new customer. This doesn't take into account the intangible marketing benefits of happy customers -- referrals, ...
19.05.2016
The subscription economy has forced a huge shift in the way companies approach their customers. The game is no longer a race to acquire new customers, but rather to hone in on retention and upsells. A Pacific Crest 2014 Private Software-as-a-Service (SaaS) survey found that it costs $0.18 for every $1 of upsell revenue, and $0.12 for every $1 of renewal revenue. The same study found that it costs $1.07 to acquire every $1 of revenue from a new customer. This doesn't take into account the intangible marketing benefits of happy customers -- referrals, ...
Quantified (estimated) KM value at Siemens - 100 million Euros (quantified value story #103)
19.05.2016
by Nick Milton - Thanks to Simon Dückert for forwarding me this article on value delivery through KM at Siemens. The article describes a Question and Answer system known as Technoweb - a collaboration and networking technology used by about 40,000 technology staff in Siemens. One of the unique features of Technoweb is that when someone asks a question on the system, they also define a figure for the value of the answer. [...] ...
19.05.2016
by Nick Milton - Thanks to Simon Dückert for forwarding me this article on value delivery through KM at Siemens. The article describes a Question and Answer system known as Technoweb - a collaboration and networking technology used by about 40,000 technology staff in Siemens. One of the unique features of Technoweb is that when someone asks a question on the system, they also define a figure for the value of the answer. [...] ...
Next-Gen Knowledge Management: Supply Side vs. Demand Side
19.05.2016
Knowledge management in its most basic format is the exchange of information. But within that exchange are two distinct, but deeply connected, approaches: supply side and demand side knowledge management. Traditionally, the corporate or professional structure has operated under the supply side, but today, with the shift in workforce demographics, the growth of knowledge management tools, and a greater emphasis being placed on innovation and collaboration, organizations have begun to incorporate demand-side knowledge management into the structure as well. ...
19.05.2016
Knowledge management in its most basic format is the exchange of information. But within that exchange are two distinct, but deeply connected, approaches: supply side and demand side knowledge management. Traditionally, the corporate or professional structure has operated under the supply side, but today, with the shift in workforce demographics, the growth of knowledge management tools, and a greater emphasis being placed on innovation and collaboration, organizations have begun to incorporate demand-side knowledge management into the structure as well. ...
Culture Change via a Social Network?
18.05.2016
In today's competitive environment, organizations need to be innovative, efficient, retain great talent and continuously change and evolve. One key to success for an organization is understanding how to effectively go through the change management process. How can an Enterprise Social Network (ESN) help facilitate organizational change? Here are some best practices around change management and how an ESN can help facilitate change. Setting the Vision A key part of change is communicating the vision including why change and why now. Leadership needs to ...
18.05.2016
In today's competitive environment, organizations need to be innovative, efficient, retain great talent and continuously change and evolve. One key to success for an organization is understanding how to effectively go through the change management process. How can an Enterprise Social Network (ESN) help facilitate organizational change? Here are some best practices around change management and how an ESN can help facilitate change. Setting the Vision A key part of change is communicating the vision including why change and why now. Leadership needs to ...
Are content discovery platforms replacing generic search?
18.05.2016
As content discovery continues its upward march, columnist Tamar Weinberg takes a close look at what it means for the search industry and the tools that are helping to fuel this growth. Remember when we used to get excited about Google's instant results reading our minds? How about just the thought of typing in a few letters and retrieving what seemed like an endless number of results? The introduction of search engines has fundamentally changed the way we experience the internet, making it super-easy to get to the results and move on in our journey ...
18.05.2016
As content discovery continues its upward march, columnist Tamar Weinberg takes a close look at what it means for the search industry and the tools that are helping to fuel this growth. Remember when we used to get excited about Google's instant results reading our minds? How about just the thought of typing in a few letters and retrieving what seemed like an endless number of results? The introduction of search engines has fundamentally changed the way we experience the internet, making it super-easy to get to the results and move on in our journey ...
Resources Mentioned During #ESNchat
18.05.2016
by Jennifer Honig - Every week I enjoy learning more about enterprise social networks and related topics on #ESNchat (Thursday at 2ET on Twitter). Thank you to our participants and my co-hosts Jeff Ross, Brenda Smith, and Chris Catania for always sharing great resources. Please find below a list of resources mentioned during the chats. If you have additional resources on a topic, just put them into the comment section or DM me. I am happy to include them. May 5, 2016 - The Changing Role of the External Communicator with Marc Wright April 28, 2016 - Enterprise ...
18.05.2016
by Jennifer Honig - Every week I enjoy learning more about enterprise social networks and related topics on #ESNchat (Thursday at 2ET on Twitter). Thank you to our participants and my co-hosts Jeff Ross, Brenda Smith, and Chris Catania for always sharing great resources. Please find below a list of resources mentioned during the chats. If you have additional resources on a topic, just put them into the comment section or DM me. I am happy to include them. May 5, 2016 - The Changing Role of the External Communicator with Marc Wright April 28, 2016 - Enterprise ...
Two routes to map knowledge retention risk
18.05.2016
by nIck Milton - Knowledge retention can be a major issue for organisaitons, but how do you approach the job of mapping the retention risk? Knowledge retention and transfer is a big issue for many organisations, particularly engineering organisations, who may be facing a 10%-20% annual loss of knowledge as the experienced staff retire. Knowledge retention is also one of the most challenging tasks for KM, as it represents the need to "capture" and/or transfer tacit knowledge, as it is the tacit knowledge that is being lost. And everyone knows that tacit ...
18.05.2016
by nIck Milton - Knowledge retention can be a major issue for organisaitons, but how do you approach the job of mapping the retention risk? Knowledge retention and transfer is a big issue for many organisations, particularly engineering organisations, who may be facing a 10%-20% annual loss of knowledge as the experienced staff retire. Knowledge retention is also one of the most challenging tasks for KM, as it represents the need to "capture" and/or transfer tacit knowledge, as it is the tacit knowledge that is being lost. And everyone knows that tacit ...
What Can Mentoring Do for Your Workplace? The Answer May Surprise You
18.05.2016
When I started scoping APQC's Workplace Mentoring study, I thought I understood why organizations encourage employees to mentor and be mentored. First, mentoring is an inexpensive way to build employee skills and competencies so that they can become high performers and move up the ranks. Second, the mentoring experience makes mentees feel nurtured and valued--and thus more likely to stay with their current employers. While these are common (and extremely valid) reasons to pursue a formal mentoring program, our research showed me that things are a little ...
18.05.2016
When I started scoping APQC's Workplace Mentoring study, I thought I understood why organizations encourage employees to mentor and be mentored. First, mentoring is an inexpensive way to build employee skills and competencies so that they can become high performers and move up the ranks. Second, the mentoring experience makes mentees feel nurtured and valued--and thus more likely to stay with their current employers. While these are common (and extremely valid) reasons to pursue a formal mentoring program, our research showed me that things are a little ...
When the Machines Report to Work, Digital Ethics Should Too
18.05.2016
Connected things, intelligent automation and even robots -- what we broadly define as smart technologies -- have begun to dramatically transform the way we work and interact with organizations in a digital world. As more smart machines report to work, recent research (pdf) illustrates what's on the minds of C-level and IT executives these days: 86 percent anticipate the pace of technology change will increase rapidly or at an unprecedented rate in their industry over the next three years. As a result, the vast majority believe that by 2020, their organization's ...
18.05.2016
Connected things, intelligent automation and even robots -- what we broadly define as smart technologies -- have begun to dramatically transform the way we work and interact with organizations in a digital world. As more smart machines report to work, recent research (pdf) illustrates what's on the minds of C-level and IT executives these days: 86 percent anticipate the pace of technology change will increase rapidly or at an unprecedented rate in their industry over the next three years. As a result, the vast majority believe that by 2020, their organization's ...
Study finds businesses have two years to get digital transformation in the bag, or lose out
17.05.2016
Businesses must transform their processes with digital technology to survive - and do it quickly, a new study finds. [...] So how do organisations get the ball rolling? Those that succeed in their digital transformations will have to not only adopt the right technology solutions, but lead the organisational shifts necessary to succeed. According to noted author and Constellation Research analyst, R 'Ray' Wang, digital disruption is more than just a technology shift. 'It's about transforming business models and how we engage,' he says. ...
17.05.2016
Businesses must transform their processes with digital technology to survive - and do it quickly, a new study finds. [...] So how do organisations get the ball rolling? Those that succeed in their digital transformations will have to not only adopt the right technology solutions, but lead the organisational shifts necessary to succeed. According to noted author and Constellation Research analyst, R 'Ray' Wang, digital disruption is more than just a technology shift. 'It's about transforming business models and how we engage,' he says. ...
Free is Best and 7 Other Enterprise Collaboration Trends
17.05.2016
If you still associate the phrase "Go, Team, Go" with high school cheer squads, you haven't spent much time in the digital workplace. Today, teamwork and its siblings -- enterprise social collaboration and social software -- are the cornerstones of productivity. While many discussions about the state of enterprise collaboration focus on the relative virtues of tools like Slack, HipChat and Yammer, new research from Bitrix24 identified eight significant collaboration trends. The study was based on a survey of 1,295 companies as well an analysis of ...
17.05.2016
If you still associate the phrase "Go, Team, Go" with high school cheer squads, you haven't spent much time in the digital workplace. Today, teamwork and its siblings -- enterprise social collaboration and social software -- are the cornerstones of productivity. While many discussions about the state of enterprise collaboration focus on the relative virtues of tools like Slack, HipChat and Yammer, new research from Bitrix24 identified eight significant collaboration trends. The study was based on a survey of 1,295 companies as well an analysis of ...
How communities solve problems
17.05.2016
by Nick Milton - I am reprising this blog post from 5 years ago, because I think it is a fascinating study of how communities solve problems - often very big and complex problems. The story comes from New Scientist magazine and describes the results of a study into how mathematicians collaborated to solve a major mathematical problem. The problem to be addressed is known as Polymath1, and the blog- and wiki -based approach is described here as follows "In February, 2009, an international group comprising mathematicians ranging from amateurs to elite ...
17.05.2016
by Nick Milton - I am reprising this blog post from 5 years ago, because I think it is a fascinating study of how communities solve problems - often very big and complex problems. The story comes from New Scientist magazine and describes the results of a study into how mathematicians collaborated to solve a major mathematical problem. The problem to be addressed is known as Polymath1, and the blog- and wiki -based approach is described here as follows "In February, 2009, an international group comprising mathematicians ranging from amateurs to elite ...
Why You Need A Sound Enterprise Mobility Strategy
17.05.2016
There are many benefits from a mobile workforce -- from greater flexibility and improved information sharing to increased productivity. But on-the-go workforces also create new challenges. How can enterprises connect more devices, apps and data to enable business productivity while simultaneously managing security and cost? These challenges are especially acute for companies that have specialized compliance and reporting requirements. These businesses, in specific, need to carefully evaluate their enterprise mobility management (EMM) options to understand ...
17.05.2016
There are many benefits from a mobile workforce -- from greater flexibility and improved information sharing to increased productivity. But on-the-go workforces also create new challenges. How can enterprises connect more devices, apps and data to enable business productivity while simultaneously managing security and cost? These challenges are especially acute for companies that have specialized compliance and reporting requirements. These businesses, in specific, need to carefully evaluate their enterprise mobility management (EMM) options to understand ...
6 Ways Robotic Process Automation Supports Digital Transformation
17.05.2016
Digital transformation is at the top of most corporate strategies these days. The full court press is on to deliver a digital business strategy that drives customer experience, streamlines operations and reduces costs -- and do it in a way that can impact the business immediately, not several years from now. The next couple years will be crucial in determining laggards and visionaries. Digital Transformation Is Essential Where Does Digital Transformation Start? Corporate business leaders IT leaders Digital Transformation's Secret Weapon How Robotic Process ...
17.05.2016
Digital transformation is at the top of most corporate strategies these days. The full court press is on to deliver a digital business strategy that drives customer experience, streamlines operations and reduces costs -- and do it in a way that can impact the business immediately, not several years from now. The next couple years will be crucial in determining laggards and visionaries. Digital Transformation Is Essential Where Does Digital Transformation Start? Corporate business leaders IT leaders Digital Transformation's Secret Weapon How Robotic Process ...
Where Does AI Surface in the Workplace? Everywhere
17.05.2016
The idea of artificial intelligence (AI) has been around for thousands of years, dating back to some of the earliest Greek myths. Those early stories show our infatuation with the concept that we could imbue machines with that most human of qualities: independent thought. Like many of humanity's greatest technical achievements, the quest to create AI is fundamentally about making our lives easier. We are now entering an era where the reality of AI is beginning to catch up with the myths and science fiction stories of our youth. Advances in the area ...
17.05.2016
The idea of artificial intelligence (AI) has been around for thousands of years, dating back to some of the earliest Greek myths. Those early stories show our infatuation with the concept that we could imbue machines with that most human of qualities: independent thought. Like many of humanity's greatest technical achievements, the quest to create AI is fundamentally about making our lives easier. We are now entering an era where the reality of AI is beginning to catch up with the myths and science fiction stories of our youth. Advances in the area ...
Documents are the new Email
17.05.2016
by Stowe Boyd - "Business is transitioning away from documents as the 'system of record' for work. Even if we aren't aware of it yet." With new lightweight takes on 'documents' -- like Dropbox Paper, Slack posts, Google Docs, and Quip -- I've been thinking a lot about the changing role of documents as an element of work technologies. Note that the title of this post -- Documents are the new Email -- is provocative, but guardedly. There is more email today than ever, and it's likely to be around for decades to come, in some form or another. However, email ...
17.05.2016
by Stowe Boyd - "Business is transitioning away from documents as the 'system of record' for work. Even if we aren't aware of it yet." With new lightweight takes on 'documents' -- like Dropbox Paper, Slack posts, Google Docs, and Quip -- I've been thinking a lot about the changing role of documents as an element of work technologies. Note that the title of this post -- Documents are the new Email -- is provocative, but guardedly. There is more email today than ever, and it's likely to be around for decades to come, in some form or another. However, email ...
The Privilege of Working Out Loud
16.05.2016
by Simon Terry - Not everyone is allowed to work out loud. Those who can must value their opportunities and seek to help others to share. I was reading an article in the newspaper on the weekend about a new book by Tara Moss on "Speaking Out: A 21st Century Handbook for Women and Girls". The discussion in the book of barriers to women speaking up and the techniques that can assist caused me to reflect on the barriers many people face in sharing their work out loud. Not everyone can work out loud. The real pressures that hold people back can be social, ...
16.05.2016
by Simon Terry - Not everyone is allowed to work out loud. Those who can must value their opportunities and seek to help others to share. I was reading an article in the newspaper on the weekend about a new book by Tara Moss on "Speaking Out: A 21st Century Handbook for Women and Girls". The discussion in the book of barriers to women speaking up and the techniques that can assist caused me to reflect on the barriers many people face in sharing their work out loud. Not everyone can work out loud. The real pressures that hold people back can be social, ...
Embarking on the art of the possible - #ESN
16.05.2016
A long time ago in a galaxy far, far away... (I've always wanted to start off a story with this), on a small unassuming planet called Earth, a challenge was set at Grant Thornton to their communications team: "Could we start a global conversation with our 42,000 people in 130 countries that could inspire and influence the creation of our new five year global strategy, that would put our people and our clients at the centre." So starting from nothing we decided to embark on the art of the possible! My name is Frank Dias and I'm an amateur adventurer and ...
16.05.2016
A long time ago in a galaxy far, far away... (I've always wanted to start off a story with this), on a small unassuming planet called Earth, a challenge was set at Grant Thornton to their communications team: "Could we start a global conversation with our 42,000 people in 130 countries that could inspire and influence the creation of our new five year global strategy, that would put our people and our clients at the centre." So starting from nothing we decided to embark on the art of the possible! My name is Frank Dias and I'm an amateur adventurer and ...
Digital Transformation is Not Business as Usual
16.05.2016
You can't have successful digital transformation without transforming management practices and culture. Digital transformation has already happened in the world of the customer. It is only now happening in the world of the organization. The customer is way ahead of the organization when it comes to digital transformation. "Consumer IT spend has grown five times in a decade," Mark Hurd, Oracle CEO stated in 2015. "Companies' IT spend in that time frame is flat -- and 82 percent of their spend is on maintenance; only 18 percent on innovation. Consumers ...
16.05.2016
You can't have successful digital transformation without transforming management practices and culture. Digital transformation has already happened in the world of the customer. It is only now happening in the world of the organization. The customer is way ahead of the organization when it comes to digital transformation. "Consumer IT spend has grown five times in a decade," Mark Hurd, Oracle CEO stated in 2015. "Companies' IT spend in that time frame is flat -- and 82 percent of their spend is on maintenance; only 18 percent on innovation. Consumers ...
Cognitive Computing Helps You Escape the Productivity Trap
16.05.2016
The amount of time employees spend on collaborative business activities is estimated to have increased by 50 percent over the last two decades. Most of us feel crushed under a barrage of meetings, emails, chat, activity streams and more. Despite the endless barrage of productivity tricks and hacks, it has become nearly impossible to get our actual jobs done. Part of the solution lies in better integration of these channels across the digital workplace -- but that only gets us part way there. Cognitive computing and artificial intelligence will play a ...
16.05.2016
The amount of time employees spend on collaborative business activities is estimated to have increased by 50 percent over the last two decades. Most of us feel crushed under a barrage of meetings, emails, chat, activity streams and more. Despite the endless barrage of productivity tricks and hacks, it has become nearly impossible to get our actual jobs done. Part of the solution lies in better integration of these channels across the digital workplace -- but that only gets us part way there. Cognitive computing and artificial intelligence will play a ...
AI as an Interface to Business Process
16.05.2016
Dag Kittlaus demonstrated Viv last week; business software world should pay attention. "Viv" is a conversational approach to interacting with systems. The initial presentation talks about personal applications, but there are even greater opportunities in the workplace. What is it? If you have not yet seen it, then take a look at the Techcrunch Video. It is billed as a artificial intelligence personal assistant. Dag Kittlaus brought Siri to Apple to provide basic spoken language recognition to the iPhone. Viv goes a lot further. It takes what you say ...
16.05.2016
Dag Kittlaus demonstrated Viv last week; business software world should pay attention. "Viv" is a conversational approach to interacting with systems. The initial presentation talks about personal applications, but there are even greater opportunities in the workplace. What is it? If you have not yet seen it, then take a look at the Techcrunch Video. It is billed as a artificial intelligence personal assistant. Dag Kittlaus brought Siri to Apple to provide basic spoken language recognition to the iPhone. Viv goes a lot further. It takes what you say ...
The next AI is no AI
16.05.2016
Artificial Intelligence is starting to turn invisible from the outside in -- and vice versa. The exact effects and workings of AI technologies are becoming more challenging to perceive and comprehend for humans. Even the experts themselves don't always fully understand how an AI system operates. Effectively, as the impact of AI technologies increases, the more limited becomes our ability to understand their impact. What does this mean for human agency and the future of artificial intelligence? Escaping intelligence Incomprehensible intelligence Intertwined ...
16.05.2016
Artificial Intelligence is starting to turn invisible from the outside in -- and vice versa. The exact effects and workings of AI technologies are becoming more challenging to perceive and comprehend for humans. Even the experts themselves don't always fully understand how an AI system operates. Effectively, as the impact of AI technologies increases, the more limited becomes our ability to understand their impact. What does this mean for human agency and the future of artificial intelligence? Escaping intelligence Incomprehensible intelligence Intertwined ...
The false allure of alumni networks in knowledge retention
16.05.2016
by Nick Milton - When faced with a knowledge retention challenge, it seems an obvious idea to set up an alumni network of retirees so their knowledge can still be accessed. But is this always such a good plan? The allure of the alumni network is that it seems to avoid the knowledge retention issue. If critical knowledge is still held by the alumni, then by networking them (perhaps by including them in the skills directory, or letting them retain membership of the relevant communities of practice) you still have access to the source of knowledge. If someone ...
16.05.2016
by Nick Milton - When faced with a knowledge retention challenge, it seems an obvious idea to set up an alumni network of retirees so their knowledge can still be accessed. But is this always such a good plan? The allure of the alumni network is that it seems to avoid the knowledge retention issue. If critical knowledge is still held by the alumni, then by networking them (perhaps by including them in the skills directory, or letting them retain membership of the relevant communities of practice) you still have access to the source of knowledge. If someone ...
Does knowledge walk when people walk?
16.05.2016
by Jane McConnell - Most people believe that knowledge goes out the door when people leave their organization. In both my 2014 and the 2015 research results, fewer than 15% of the respondents felt very confident or relatively confident that knowledge stays in the organization when people leave. The vast majority expressed varying degrees of lack of confidence. Knowledge is dynamic. It is not something you can store in a document so that others can find and use it. People often confuse knowledge for information, except when they really need it. Then they ...
16.05.2016
by Jane McConnell - Most people believe that knowledge goes out the door when people leave their organization. In both my 2014 and the 2015 research results, fewer than 15% of the respondents felt very confident or relatively confident that knowledge stays in the organization when people leave. The vast majority expressed varying degrees of lack of confidence. Knowledge is dynamic. It is not something you can store in a document so that others can find and use it. People often confuse knowledge for information, except when they really need it. Then they ...
Warum Holacracy nicht verstanden wird - Eine Diskussion mit Jon Husband und der Wirearchy
13.05.2016
von Sebastian Thielke - Ein ganz normaler Tag in meinem Leben. Ich bin wie immer dabei interessante Beiträge zu posten und zu lesen. Blogs und Links die sich mit meiner täglichen Arbeit beschäftigen - Social Business, neu Organisationsprinzipien und markterschütternde Methoden von Zusammenarbeit, Kommunikation und Information. Dabei bin ich auf den Beitrag von Ruben Timmerman auf Medium gestoßen. Ich mag sowohl die Tonalität wie auch das Thema, dem er sich widmet: Warum Du Holacracy nicht verstehst. Natürlich ist so ein Beitrag es mir wert, diesen auf ...
13.05.2016
von Sebastian Thielke - Ein ganz normaler Tag in meinem Leben. Ich bin wie immer dabei interessante Beiträge zu posten und zu lesen. Blogs und Links die sich mit meiner täglichen Arbeit beschäftigen - Social Business, neu Organisationsprinzipien und markterschütternde Methoden von Zusammenarbeit, Kommunikation und Information. Dabei bin ich auf den Beitrag von Ruben Timmerman auf Medium gestoßen. Ich mag sowohl die Tonalität wie auch das Thema, dem er sich widmet: Warum Du Holacracy nicht verstehst. Natürlich ist so ein Beitrag es mir wert, diesen auf ...
The right side of disruption: why digital transformation is the new kingmaker
13.05.2016
Most businesses these days, it seems, want to associate themselves with 'digital transformation'. But what does it actually mean, and what are its IT implications? Today's businesses increasingly fall into two camps: those that recognise the need to digitally transform in order to remain competitive, and those that don't. The latter are most at risk of being digitally disrupted. It is vital that organisations are educated on the value of their data and are encouraged to explore and discover how businesses are changing. In today's landscape, organisations ...
13.05.2016
Most businesses these days, it seems, want to associate themselves with 'digital transformation'. But what does it actually mean, and what are its IT implications? Today's businesses increasingly fall into two camps: those that recognise the need to digitally transform in order to remain competitive, and those that don't. The latter are most at risk of being digitally disrupted. It is vital that organisations are educated on the value of their data and are encouraged to explore and discover how businesses are changing. In today's landscape, organisations ...
Why Converging Your Business Processes Is A Good Thing
13.05.2016
The information management landscape is a tremendously dynamic and exciting place to be these days. One big reason is because previously separate software markets are now merging. Enterprise content management (ECM), business process management (BPM), enterprise file sync and share (EFSS), case management and capture are becoming one integrated solution through innovation and acquisition. Adding cloud and mobile capabilities makes it clear that we have entered a new era of content and information management. It's no accident that this is happening. If ...
13.05.2016
The information management landscape is a tremendously dynamic and exciting place to be these days. One big reason is because previously separate software markets are now merging. Enterprise content management (ECM), business process management (BPM), enterprise file sync and share (EFSS), case management and capture are becoming one integrated solution through innovation and acquisition. Adding cloud and mobile capabilities makes it clear that we have entered a new era of content and information management. It's no accident that this is happening. If ...
Why Your Company Needs Knowledge Sharing and Continuous Learning
13.05.2016
ndustrialist Andrew Carnegie once said, "The only irreplaceable capital an organization possesses is the knowledge and ability of its people. The productivity of that capital depends on how effectively people share their competence with those who can use it." More so than ever, this statement holds true. To remain competitive and successful, organizations must create a culture of knowledge sharing and continuous learning. Creating such a culture requires an open, intuitive and modern approach. Organizations must create an engaging knowledge sharing experience ...
13.05.2016
ndustrialist Andrew Carnegie once said, "The only irreplaceable capital an organization possesses is the knowledge and ability of its people. The productivity of that capital depends on how effectively people share their competence with those who can use it." More so than ever, this statement holds true. To remain competitive and successful, organizations must create a culture of knowledge sharing and continuous learning. Creating such a culture requires an open, intuitive and modern approach. Organizations must create an engaging knowledge sharing experience ...
Enterprise collaboration: (bijna) gratis is voor niets?
13.05.2016
De afgelopen tijd heb ik zowel online als face-to-face veel gesproken met klanten, consultants, leveranciers en concullega's over het onderwerp social intranet of liever nog, enterprise collaboration. Op dit moment is het onderwerp hot: iedereen is ermee bezig zo lijkt het wel en termen als 'digital workplace', 'working out loud' worden door iedereen te pas en te onpas gebruikt. Tegelijk hebben veel bedrijven nog moeite met het ratificeren van een investering in een dergelijke technologie, wat ze nu precies willen en vooral het terugverdienen ervan. ...
13.05.2016
De afgelopen tijd heb ik zowel online als face-to-face veel gesproken met klanten, consultants, leveranciers en concullega's over het onderwerp social intranet of liever nog, enterprise collaboration. Op dit moment is het onderwerp hot: iedereen is ermee bezig zo lijkt het wel en termen als 'digital workplace', 'working out loud' worden door iedereen te pas en te onpas gebruikt. Tegelijk hebben veel bedrijven nog moeite met het ratificeren van een investering in een dergelijke technologie, wat ze nu precies willen en vooral het terugverdienen ervan. ...
Social Learning Vs Informal Learning: Can You Tell The Difference?
13.05.2016
Learning can happen anytime, anywhere, with those around us serving as invaluable sources of inspiration, experience, and knowledge. In many respects, the world is our teacher, but we must be aware of how to tap into the educational opportunities it can offer. Both social and informal learning models are rooted in this ideology. In this article, I'll delve into the differences between Social Learning and Informal Learning, and share tips on how to use both in eLearning. Social Learning Vs Informal Learning: 3 Plus 3 Useful Tips Towards An Effective Learning ...
13.05.2016
Learning can happen anytime, anywhere, with those around us serving as invaluable sources of inspiration, experience, and knowledge. In many respects, the world is our teacher, but we must be aware of how to tap into the educational opportunities it can offer. Both social and informal learning models are rooted in this ideology. In this article, I'll delve into the differences between Social Learning and Informal Learning, and share tips on how to use both in eLearning. Social Learning Vs Informal Learning: 3 Plus 3 Useful Tips Towards An Effective Learning ...
Social Collaboration at the heart of Knowledge Management ®evolution: Why the former Knowledge Management was never be fully adopted by employees
13.05.2016
Following a previous blog summarizing how Atos internal Digital transformation has well evolved from ZeroEmail? over Social Collaboration to WellBeingAtWork, I would like to explain a good side effect on how the Social Collaboration is disrupting the old Knowledge Management. It's time to unleash your Knowledge assets Our Enterprises operates in a knowledge economy that is undergoing significant transformation. You can no longer have critical information locked into individual mailboxes, or folders and archives unavailable to your employees and stakeholders. ...
13.05.2016
Following a previous blog summarizing how Atos internal Digital transformation has well evolved from ZeroEmail? over Social Collaboration to WellBeingAtWork, I would like to explain a good side effect on how the Social Collaboration is disrupting the old Knowledge Management. It's time to unleash your Knowledge assets Our Enterprises operates in a knowledge economy that is undergoing significant transformation. You can no longer have critical information locked into individual mailboxes, or folders and archives unavailable to your employees and stakeholders. ...
Does Anyone Do Taxonomy Anymore?
13.05.2016
In an environment of increasing enterprise complexity, integration of technology systems, desire for better data and analytics, and pressure to become more efficient in our delivery of services to clients, it is time to dust-off that old taxonomy and put it to better use. Let's start by defining taxonomy. Taxonomy is not the browse trees that once were the backbone of our old intranets and KM repositories. Today's environment requires a modern approach to taxonomy, covering the full range of controlled vocabularies, thesauri, taxonomies, ontologies, ...
13.05.2016
In an environment of increasing enterprise complexity, integration of technology systems, desire for better data and analytics, and pressure to become more efficient in our delivery of services to clients, it is time to dust-off that old taxonomy and put it to better use. Let's start by defining taxonomy. Taxonomy is not the browse trees that once were the backbone of our old intranets and KM repositories. Today's environment requires a modern approach to taxonomy, covering the full range of controlled vocabularies, thesauri, taxonomies, ontologies, ...
Where is the best place to store knowledge?
13.05.2016
by Nick Milton - As part of our 2014 global Knowledge Management survey, we tested where people store knowledge, and how effective that store is. Here are some answers. The table below shows where people who answered the survey store their Best Practices, and the satisfaction rating (marks out of 5) for that technology choice. [...] The responses suggest that the best option is a home-grown "Other" system, and that second best is a portal or other dedicated software. File Folders was a poorly ranked solution. The table below shows where people who answered ...
13.05.2016
by Nick Milton - As part of our 2014 global Knowledge Management survey, we tested where people store knowledge, and how effective that store is. Here are some answers. The table below shows where people who answered the survey store their Best Practices, and the satisfaction rating (marks out of 5) for that technology choice. [...] The responses suggest that the best option is a home-grown "Other" system, and that second best is a portal or other dedicated software. File Folders was a poorly ranked solution. The table below shows where people who answered ...
KM as a supply chain: Adapting views on knowledge management
13.05.2016
by Nick Milton - Lord Browne of Madingley, one-time CEO of BP, wrote that "Anyone in the organisation who is not directly accountable for making a profit should be involved in creating and distributing knowledge that the company can use to make a profit." Browne had a vision of the BP organisation as being a knowledge factory, supplying knowledge to the profit-makers. Knowledge Management, within this vision, becomes the supply chain for knowledge. Looking at KM in this way allows us to apply some very interesting models. This will be the topic of a ...
13.05.2016
by Nick Milton - Lord Browne of Madingley, one-time CEO of BP, wrote that "Anyone in the organisation who is not directly accountable for making a profit should be involved in creating and distributing knowledge that the company can use to make a profit." Browne had a vision of the BP organisation as being a knowledge factory, supplying knowledge to the profit-makers. Knowledge Management, within this vision, becomes the supply chain for knowledge. Looking at KM in this way allows us to apply some very interesting models. This will be the topic of a ...
Change: who's faking it and who isn't?
13.05.2016
by Moyra Mackie - Each time I write about leadership or change, I get notes from readers that go something like this: "I love what you write - it makes sense and it's backed up by research - but how come I don't see it put into practice? Is it the case that managers don't read any of this stuff?" Why is change so hard? Change management is a huge failure. More than 70% of change initiatives are still not delivering, despite the billions spent every year. As a coach I've seen that it is possible to help leaders and teams achieve real change, but why does ...
13.05.2016
by Moyra Mackie - Each time I write about leadership or change, I get notes from readers that go something like this: "I love what you write - it makes sense and it's backed up by research - but how come I don't see it put into practice? Is it the case that managers don't read any of this stuff?" Why is change so hard? Change management is a huge failure. More than 70% of change initiatives are still not delivering, despite the billions spent every year. As a coach I've seen that it is possible to help leaders and teams achieve real change, but why does ...
Is Technology Really Helping Us Get More Done?
13.05.2016
Twenty years ago, new office technologies like email and teleconferencing contributed to a dramatic boost in productivity. Information flows accelerated. Collaboration with coworkers became easier and easier. Productivity grew significantly faster during the 1990s and early 2000s than in previous years. Today, productivity growth has declined appreciably. Since 2007 it hasn't even kept up with inflation. What happened? The financial crisis, sure, but that's not all. Companies have continued to invest in new technologies for white-collar workplaces, but ...
13.05.2016
Twenty years ago, new office technologies like email and teleconferencing contributed to a dramatic boost in productivity. Information flows accelerated. Collaboration with coworkers became easier and easier. Productivity grew significantly faster during the 1990s and early 2000s than in previous years. Today, productivity growth has declined appreciably. Since 2007 it hasn't even kept up with inflation. What happened? The financial crisis, sure, but that's not all. Companies have continued to invest in new technologies for white-collar workplaces, but ...
The Changing Role of the Internal Communicator
12.05.2016
by Jennifer Honig - On the May 5th #ESNchat we discussed, "The Changing Role of the Internal Communicator" with our special guest Marc Wright of simply-communicate.com. The question we ultimately sought to answer - "What is our new role as internal communication professionals?" Internal Communicators have the ability to shift and even transform the company. Leading in challenging as well as opportunistic times. A paradigm shift is underway when you consider some of the themes that surfaced: conversation, collaboration, co-creation, change instigator, ...
12.05.2016
by Jennifer Honig - On the May 5th #ESNchat we discussed, "The Changing Role of the Internal Communicator" with our special guest Marc Wright of simply-communicate.com. The question we ultimately sought to answer - "What is our new role as internal communication professionals?" Internal Communicators have the ability to shift and even transform the company. Leading in challenging as well as opportunistic times. A paradigm shift is underway when you consider some of the themes that surfaced: conversation, collaboration, co-creation, change instigator, ...
Employees Long for Better Workplace Communication
12.05.2016
Many enterprises are embracing digital transformation. But all that change will fall flat unless organizations improve their basic communication skills. That's the conclusion of a survey released today, which found nearly half of the 250 communications professionals who responded think their companies should rethink their digital workplace communications program. The Employee Communications Section of the Public Relations Society of America (PRSA) and APPrise Mobile conducted the survey. Jeff Corbin, CEO and founder of APPrise Mobile, a native app ...
12.05.2016
Many enterprises are embracing digital transformation. But all that change will fall flat unless organizations improve their basic communication skills. That's the conclusion of a survey released today, which found nearly half of the 250 communications professionals who responded think their companies should rethink their digital workplace communications program. The Employee Communications Section of the Public Relations Society of America (PRSA) and APPrise Mobile conducted the survey. Jeff Corbin, CEO and founder of APPrise Mobile, a native app ...
Smarter Enterprise Search Is the Key to Employee Efficiency
12.05.2016
Searching for corporate data on an internal company network has always been a difficult challenge, and with the recent proliferation of cloud-based services, the problem is only getting worse. But providing a powerful, comprehensive enterprise search tool should be a priority for every business. If employees can't quickly find the answers or content they need, they become frustrated, less motivated and significantly less productive. This isn't good for company culture or the bottom line. So, what are companies supposed to do when their data volume is ...
12.05.2016
Searching for corporate data on an internal company network has always been a difficult challenge, and with the recent proliferation of cloud-based services, the problem is only getting worse. But providing a powerful, comprehensive enterprise search tool should be a priority for every business. If employees can't quickly find the answers or content they need, they become frustrated, less motivated and significantly less productive. This isn't good for company culture or the bottom line. So, what are companies supposed to do when their data volume is ...
Online Customer Communities: A Must Have for Tech Businesses
12.05.2016
We can no longer bury our heads in the sand and assume that business is as usual today for companies as it was a decade ago. Even 5 years ago. Marketers realize the importance of customer engagement in their marketing programs, especially within the B2B space. The question now is what are the most effective channels that touch on brand responsiveness and retention? We've had long conversations with a lot of B2B professionals about customer engagement and while they say they would like to engage in authentic conversations with their peers or customers, ...
12.05.2016
We can no longer bury our heads in the sand and assume that business is as usual today for companies as it was a decade ago. Even 5 years ago. Marketers realize the importance of customer engagement in their marketing programs, especially within the B2B space. The question now is what are the most effective channels that touch on brand responsiveness and retention? We've had long conversations with a lot of B2B professionals about customer engagement and while they say they would like to engage in authentic conversations with their peers or customers, ...
How to structure knowledge to be findable
12.05.2016
by Nick MIlton - How do you best structure your knowledge bases? I argue you should build a structure based on findability. Knowledge is not created in the same structure as it will be sought. Knowledge is generally created as part of the work structure - as a work product within a project or a division. All too often the temptation is to structure and/or store the knowledge in the same way - by project, team or division. However people coming looking for the knowledge may not know where the knowledge was created, and instead will look based on their ...
12.05.2016
by Nick MIlton - How do you best structure your knowledge bases? I argue you should build a structure based on findability. Knowledge is not created in the same structure as it will be sought. Knowledge is generally created as part of the work structure - as a work product within a project or a division. All too often the temptation is to structure and/or store the knowledge in the same way - by project, team or division. However people coming looking for the knowledge may not know where the knowledge was created, and instead will look based on their ...
How AI is Reshaping the Business World
12.05.2016
Acclaimed physicist, author and educator Stephen Hawking has claimed that artificial intelligence may cause the end of civilization as we know it. While I don't think we're headed for a dire, Terminator-like state, there's little doubt that artificial intelligence has the capacity to change the world. That change first affected industrial and mechanical industries by assisting in mass production, but today businesses of all types are discovering the benefits of artificial intelligence in the workplace. Leading organizations are employing artificial ...
12.05.2016
Acclaimed physicist, author and educator Stephen Hawking has claimed that artificial intelligence may cause the end of civilization as we know it. While I don't think we're headed for a dire, Terminator-like state, there's little doubt that artificial intelligence has the capacity to change the world. That change first affected industrial and mechanical industries by assisting in mass production, but today businesses of all types are discovering the benefits of artificial intelligence in the workplace. Leading organizations are employing artificial ...
Enterprise Social Networks - Connecting Employees And Simplifying Communication
11.05.2016
Over the past decade, the rise of social networks has been the most transformational trend in how we communicate. Facebook has changed the way we communicate with friends and family and display our digital selves to the world. Real time social feeds like Twitter, Instagram, and Snapchat have fundamentally altered the way we consume news, opinions, advertising, and everything in between (for better or worse). As a result of these seismic shifts in personal social communications, companies have been increasingly re-examining how their own employees talk ...
11.05.2016
Over the past decade, the rise of social networks has been the most transformational trend in how we communicate. Facebook has changed the way we communicate with friends and family and display our digital selves to the world. Real time social feeds like Twitter, Instagram, and Snapchat have fundamentally altered the way we consume news, opinions, advertising, and everything in between (for better or worse). As a result of these seismic shifts in personal social communications, companies have been increasingly re-examining how their own employees talk ...
Collaboration Is Never Really About Collaboration
11.05.2016
by Richard Millington - We're revamping our consultancy page copy, I ask for the opinions of my consultancy team. I want their support and buy-in to the new page. We're hiring a new recruit, we each schedule an interview with him or her. I want the feedback of the entire team. Have I found someone good? In the morning we each try to check in on Slack. We like to give encouragement, demonstrate progress, and probably prove we're each working hard. Every 2 weeks we have a Skype team call, we want to coordinate our efforts so we don't miss anything important. ...
11.05.2016
by Richard Millington - We're revamping our consultancy page copy, I ask for the opinions of my consultancy team. I want their support and buy-in to the new page. We're hiring a new recruit, we each schedule an interview with him or her. I want the feedback of the entire team. Have I found someone good? In the morning we each try to check in on Slack. We like to give encouragement, demonstrate progress, and probably prove we're each working hard. Every 2 weeks we have a Skype team call, we want to coordinate our efforts so we don't miss anything important. ...
22 ways to socialise your intranet strategy
11.05.2016
by Steve Bynghall - On our day long intranet strategy training workshop Chris Tubb and I not only cover the fundamental steps required to develop an intranet strategy, but also what happens afterwards. Even when you've got an intranet strategy agreed and signed-off by your stakeholders it doesn't mean it's guaranteed to happen.You need to socialise and communicate your strategy in order to gain the wider acceptance and genuine commitment from stakeholders and employees in order to: get the go ahead and funding for specific projects facilitate the right ...
11.05.2016
by Steve Bynghall - On our day long intranet strategy training workshop Chris Tubb and I not only cover the fundamental steps required to develop an intranet strategy, but also what happens afterwards. Even when you've got an intranet strategy agreed and signed-off by your stakeholders it doesn't mean it's guaranteed to happen.You need to socialise and communicate your strategy in order to gain the wider acceptance and genuine commitment from stakeholders and employees in order to: get the go ahead and funding for specific projects facilitate the right ...
Missing out on providing individualized configurations of the digital workplace - leads to BYOA!
11.05.2016
by Bjoern Negelmann - Yesterday I wrote about the technological advancements and new concepts that might disrupt and revolutionize the "digital workplace" concept. While this pondering was purely lead by the new technological "vibes" like the "messaging-as-a-platform" idea, the discussions about cognitive enhancements as well as the concept of the conversational UX, in today's post I would like to point to Jane McConnell's research on the digital transformation that resonates very nicely with my thoughts of yesterday. The organization in the digital ...
11.05.2016
by Bjoern Negelmann - Yesterday I wrote about the technological advancements and new concepts that might disrupt and revolutionize the "digital workplace" concept. While this pondering was purely lead by the new technological "vibes" like the "messaging-as-a-platform" idea, the discussions about cognitive enhancements as well as the concept of the conversational UX, in today's post I would like to point to Jane McConnell's research on the digital transformation that resonates very nicely with my thoughts of yesterday. The organization in the digital ...
Purpose Will Power Future Online Communities
11.05.2016
The Fine Line Between Engagement & Manipulation Growthhacking, gamification, content snacks and personalization. Your feed is overflowing with tricks, hacks and best practices to "drive engagement". The best of these techniques tap into a member's intrinsic motivation to trigger participation, the worst rely on psychological tricks and negative emotional responses. What if there was a way to create sustained engagement in communities and collaborative experiences that harnessed genuine motivation and strove for positive outcomes for participants? ...
11.05.2016
The Fine Line Between Engagement & Manipulation Growthhacking, gamification, content snacks and personalization. Your feed is overflowing with tricks, hacks and best practices to "drive engagement". The best of these techniques tap into a member's intrinsic motivation to trigger participation, the worst rely on psychological tricks and negative emotional responses. What if there was a way to create sustained engagement in communities and collaborative experiences that harnessed genuine motivation and strove for positive outcomes for participants? ...
La transformation numérique change la nature de la firme
11.05.2016
La transformation numérique n'est pas simplement une transformation des technologies de l'information ou l'accessibilité rapide à Internet, mais une transformation des modes de fonctionnement des entreprises. Ces transformations violentes conduisent à travailler différemment et à établir de nouvelles relations au sein de l'entreprise. Est-ce la fin de l'entreprise intégrée fondée sur la propriété? Ces transformations préfigurent-elles la montée des supply chains numériques ? Que nous apprennent Uber, Airbnb, Amazon, les over the top (OTT ou services ...
11.05.2016
La transformation numérique n'est pas simplement une transformation des technologies de l'information ou l'accessibilité rapide à Internet, mais une transformation des modes de fonctionnement des entreprises. Ces transformations violentes conduisent à travailler différemment et à établir de nouvelles relations au sein de l'entreprise. Est-ce la fin de l'entreprise intégrée fondée sur la propriété? Ces transformations préfigurent-elles la montée des supply chains numériques ? Que nous apprennent Uber, Airbnb, Amazon, les over the top (OTT ou services ...
Who pays for KM activity; you or your clients?
11.05.2016
by Nick Milton - We are often asked by clients with a strong time-writing culture - who pays for Knowledge Management activity? What are the principles of KM cost allocation? Imagine an organisation which provides services to clients, and which needs to time-write activity on an hourly basis. Can they charge Knowledge Management activity to the client, or not? The answer is that it depends on the activity, and that there are three cases. The knowledge management team People with functional KM roles Project level KM activities [...] A combination of these ...
11.05.2016
by Nick Milton - We are often asked by clients with a strong time-writing culture - who pays for Knowledge Management activity? What are the principles of KM cost allocation? Imagine an organisation which provides services to clients, and which needs to time-write activity on an hourly basis. Can they charge Knowledge Management activity to the client, or not? The answer is that it depends on the activity, and that there are three cases. The knowledge management team People with functional KM roles Project level KM activities [...] A combination of these ...
4 Organizational Mistakes That Plague Modern Knowledge Workers
11.05.2016
In the new world of "work without walls," work happens in brains instead of factories, in open floor plans instead of private offices, and at soccer games, beaches, and coffee houses in addition to corporate headquarters. And yet in my work with clients, I often discover old ideas about time management that don't take this new reality into account. Four mistakes in particular come up again and again. Inadvertently tethering your employees to their email Improperly implementing your open office floor plan Not considering the impact that nutrition and ...
11.05.2016
In the new world of "work without walls," work happens in brains instead of factories, in open floor plans instead of private offices, and at soccer games, beaches, and coffee houses in addition to corporate headquarters. And yet in my work with clients, I often discover old ideas about time management that don't take this new reality into account. Four mistakes in particular come up again and again. Inadvertently tethering your employees to their email Improperly implementing your open office floor plan Not considering the impact that nutrition and ...
Working out Loud -- Verständnis für den Wandel in Unternehmen
10.05.2016
von Sebastian Thielke - Was ist das größte Hindernis das einer Veränderung im Wege steht? Vorbehalte, Abstraktionen und daraus resultierende Ängste bei den Menschen, die diese Veränderung erleben, mitmachen und mit diesen umgehen müssen. Wie steuert man diesem Hindernis im Change Management entgegen? Man gestaltet den Wandel als positives, praktisches und erfahrungsbezogenes Erlebnis für alle Mitarbeiter zusammen. Und hier kommt Working out Loud ins Spiel. Es ist die ideale Herangehensweise jeden Menschen persönlich abzuholen, für jeden erfahrbar zu ...
10.05.2016
von Sebastian Thielke - Was ist das größte Hindernis das einer Veränderung im Wege steht? Vorbehalte, Abstraktionen und daraus resultierende Ängste bei den Menschen, die diese Veränderung erleben, mitmachen und mit diesen umgehen müssen. Wie steuert man diesem Hindernis im Change Management entgegen? Man gestaltet den Wandel als positives, praktisches und erfahrungsbezogenes Erlebnis für alle Mitarbeiter zusammen. Und hier kommt Working out Loud ins Spiel. Es ist die ideale Herangehensweise jeden Menschen persönlich abzuholen, für jeden erfahrbar zu ...
Vier Tipps für mehr Authentizität in der Intranet-Kommunikation
10.05.2016
von Oliver Chaudhuri - Die Forderung nach Authentizität und Glaubwürdigkeit in der Kommunikation ist beinahe zum Allgemeinplatz geworden. Leistungsversprechen und Leistungserleben von Unternehmen und Marken sollen homogen sein. Treiber dafür ist das Social Web: Wem es gelingt, dort mit seinen Zielgruppen Dialog auf Augenhöhe zu führen, wird mit Interaktion und Reichweite belohnt. Was ändert sich dadurch für Intranet-Manager? Ist Authentizität auch für ihre Arbeit ein Hebel für wirksamere Kommunikation? Oder stellt Authentizität ein Qualitätsrisiko dar, ...
10.05.2016
von Oliver Chaudhuri - Die Forderung nach Authentizität und Glaubwürdigkeit in der Kommunikation ist beinahe zum Allgemeinplatz geworden. Leistungsversprechen und Leistungserleben von Unternehmen und Marken sollen homogen sein. Treiber dafür ist das Social Web: Wem es gelingt, dort mit seinen Zielgruppen Dialog auf Augenhöhe zu führen, wird mit Interaktion und Reichweite belohnt. Was ändert sich dadurch für Intranet-Manager? Ist Authentizität auch für ihre Arbeit ein Hebel für wirksamere Kommunikation? Oder stellt Authentizität ein Qualitätsrisiko dar, ...
Enterprise Social Network: crucial factors to successful adoption
10.05.2016
A month ago, I had a crush for a cute tiny pet staring at me with tears in his eyes, and I almost adopted it. Of course you can bet on beauty and emotions to get your Enterprise Social Network (ESN) adopted. Beauty and emotion are necessary, including within companies. That being said, I would build my adoption strategy on other points, especially leaders and engaging managers , the ESN's promotion as a tool for the job, and a support to manage the information flow. Adoption of an ESN is not as simple as it looks. It is as if there is a difference between ...
10.05.2016
A month ago, I had a crush for a cute tiny pet staring at me with tears in his eyes, and I almost adopted it. Of course you can bet on beauty and emotions to get your Enterprise Social Network (ESN) adopted. Beauty and emotion are necessary, including within companies. That being said, I would build my adoption strategy on other points, especially leaders and engaging managers , the ESN's promotion as a tool for the job, and a support to manage the information flow. Adoption of an ESN is not as simple as it looks. It is as if there is a difference between ...
Is the Messaging-as-a-Platform the future of the internal comms & collaboration platform a.k.a. Digital Workplace or Intranet?
10.05.2016
by Bjoern Negelmann- After many discussions about the organizational challenges of the digital transformation of work and the enterprise my recent research and musings are very much focussed on the future concepts of the "digital collaboration & working platform". As said before - we are living in some exciting times with the emergence of some new types of technology concepts that have the power to disrupt and revolutionize - once again or if not yet happened now finally - the technology stack of the digital workplace. I am talking about the interplay ...
10.05.2016
by Bjoern Negelmann- After many discussions about the organizational challenges of the digital transformation of work and the enterprise my recent research and musings are very much focussed on the future concepts of the "digital collaboration & working platform". As said before - we are living in some exciting times with the emergence of some new types of technology concepts that have the power to disrupt and revolutionize - once again or if not yet happened now finally - the technology stack of the digital workplace. I am talking about the interplay ...
7 Steps to Form A Solid Internal Communications Strategy
10.05.2016
An effective internal communications strategy is an essential part of any successful organization. It plays a fundamental role in all aspects of business and great communication permeates every level of an organization. If you were asked what is your internal communications strategy, what would be your answer? Most individuals in leadership roles understand the importance of it, but have no plan in place. Whether it's for an individual project or your organization as a whole, a formal strategy is a must-have. Benefits of an Internal Communications Strategy ...
10.05.2016
An effective internal communications strategy is an essential part of any successful organization. It plays a fundamental role in all aspects of business and great communication permeates every level of an organization. If you were asked what is your internal communications strategy, what would be your answer? Most individuals in leadership roles understand the importance of it, but have no plan in place. Whether it's for an individual project or your organization as a whole, a formal strategy is a must-have. Benefits of an Internal Communications Strategy ...
Enterprise Search Is Bringing Me Down
10.05.2016
Consultants need to be optimistic. We need to stay positive in the face of seemingly insurmountable obstacles and can't afford to ask ourselves questions about a project's chance at success. Remaining optimistic is a challenge when you are in the enterprise search business. For some years now I have predicted the imminent recognition of search's value. The annual Findwise Search and Findability Survey has indicated an increasing level of commitment in the last few years to having a search strategy and using search analytics to prioritize ...
10.05.2016
Consultants need to be optimistic. We need to stay positive in the face of seemingly insurmountable obstacles and can't afford to ask ourselves questions about a project's chance at success. Remaining optimistic is a challenge when you are in the enterprise search business. For some years now I have predicted the imminent recognition of search's value. The annual Findwise Search and Findability Survey has indicated an increasing level of commitment in the last few years to having a search strategy and using search analytics to prioritize ...
10 Types of Knowledge Management Strategies
10.05.2016
by Stan Garfield - Although culture eats strategy for breakfast, defining a strategy is a requirement for implementing a successful knowledge management (KM) program. From slide 5 in KM 101, the first three steps to follow for starting a KM program are: Create a Top 3 Objectives List of challenges and opportunities which your KM program will address. These objectives align business direction with program goals. Provide 9 Answers to questions about people, process, and technology. This information defines who will participate, which processes will be ...
10.05.2016
by Stan Garfield - Although culture eats strategy for breakfast, defining a strategy is a requirement for implementing a successful knowledge management (KM) program. From slide 5 in KM 101, the first three steps to follow for starting a KM program are: Create a Top 3 Objectives List of challenges and opportunities which your KM program will address. These objectives align business direction with program goals. Provide 9 Answers to questions about people, process, and technology. This information defines who will participate, which processes will be ...
3 steps to more knowledge sharing in your law firm?
10.05.2016
A PSL friend of mine says she most enjoys the practical posts that I write, so here is a practical 3-step guide to improving the knowledge sharing in your firm (without breaking the bank). Does this sound familiar? You want to encourage your lawyers to share their knowledge, but it is difficult. They let you down over promised training events and newsletter articles. They fail to share useful knowledge with the wider firm unless you nag. You come at the bottom of their "to-do" list. You understand. They are busy with chargeable work. What can you do ...
10.05.2016
A PSL friend of mine says she most enjoys the practical posts that I write, so here is a practical 3-step guide to improving the knowledge sharing in your firm (without breaking the bank). Does this sound familiar? You want to encourage your lawyers to share their knowledge, but it is difficult. They let you down over promised training events and newsletter articles. They fail to share useful knowledge with the wider firm unless you nag. You come at the bottom of their "to-do" list. You understand. They are busy with chargeable work. What can you do ...
How AI Supports Knowledge Workers
10.05.2016
Some knowledge workers fear they are next in line to be made obsolete by artificial intelligence (AI). Automation, which impacted manufacturing and blue collar jobs, is beginning to encroach on areas previously considered strictly within the realm of human intelligence and judgement -- advisory services for financial services firms, fraud identification, disease diagnosis, editing and structured article creation, and language translation. Job Destruction vs. Job Displacement Feeling AI's Impact in the Workplace Making Sense of Unstructured Data ...
10.05.2016
Some knowledge workers fear they are next in line to be made obsolete by artificial intelligence (AI). Automation, which impacted manufacturing and blue collar jobs, is beginning to encroach on areas previously considered strictly within the realm of human intelligence and judgement -- advisory services for financial services firms, fraud identification, disease diagnosis, editing and structured article creation, and language translation. Job Destruction vs. Job Displacement Feeling AI's Impact in the Workplace Making Sense of Unstructured Data ...
Self-organization is the future
09.05.2016
by Harold Jarche - If we as a society think it is important that citizens are engaged, people are passionate about their work, and that we all contribute to making a better world, then we need to enable self-organization. Central planning and hierarchical decision-making are just too slow and ineffective, especially for complex situations involving lots of people. In my network learning model, people constantly navigate between social networks, communities of practice, and work teams. Personal knowledge mastery is the individual discipline that can enable ...
09.05.2016
by Harold Jarche - If we as a society think it is important that citizens are engaged, people are passionate about their work, and that we all contribute to making a better world, then we need to enable self-organization. Central planning and hierarchical decision-making are just too slow and ineffective, especially for complex situations involving lots of people. In my network learning model, people constantly navigate between social networks, communities of practice, and work teams. Personal knowledge mastery is the individual discipline that can enable ...
Where Most Got Social Business All Wrong, Including Me
09.05.2016
by Michael Brito - Regardless of how you define social business; it's hard to argue that organizations today must change if they want to stay relevant and competitive. I have seen business change and lived through many of its ups and downs for many years. My first book, Smart Business, Social Business was my eyewitness account of living through this organizational change while working for large brands in Silicon Valley. In the book, I plead the case that all business, large and small, must evolve into a social business just for the sake of being a social ...
09.05.2016
by Michael Brito - Regardless of how you define social business; it's hard to argue that organizations today must change if they want to stay relevant and competitive. I have seen business change and lived through many of its ups and downs for many years. My first book, Smart Business, Social Business was my eyewitness account of living through this organizational change while working for large brands in Silicon Valley. In the book, I plead the case that all business, large and small, must evolve into a social business just for the sake of being a social ...
Harnessing the Power of Partner-Centric Communities to Jumpstart Sales
09.05.2016
Business and channel partners are playing an ever-increasing role in selling to and servicing your customers as an extension of your sales and delivery teams. This dynamic is challenging many traditional partner relationship management (PRM) models as organizations find it increasingly challenging to identify, create and retain high-functioning partnerships. Research Identifies the Problem Legacy Systems Can't Keep Up Partners Have Unmet Needs Prioritizing Partners Over Content Missing the Mark Community-Based Partner Solutions Community Opportunity ...
09.05.2016
Business and channel partners are playing an ever-increasing role in selling to and servicing your customers as an extension of your sales and delivery teams. This dynamic is challenging many traditional partner relationship management (PRM) models as organizations find it increasingly challenging to identify, create and retain high-functioning partnerships. Research Identifies the Problem Legacy Systems Can't Keep Up Partners Have Unmet Needs Prioritizing Partners Over Content Missing the Mark Community-Based Partner Solutions Community Opportunity ...
Decoupling the knowledge and the knowledge holder
09.05.2016
by Nick Milton - The traditional Human Resources model of Knowledge is that knowledge is a human asset held by individuals, and that to bring knowledge to bear on decision, you need to have a knowledgeable individual in the decision making role. This is why the Human Resources model focuses on hiring competent individuals, and training the individuals who are less competent. Knowledge Management, on the other hand, sees the potential to decouple the knowledge from the individual head. Knowledge can, for example, be held by network of individuals Knowledge ...
09.05.2016
by Nick Milton - The traditional Human Resources model of Knowledge is that knowledge is a human asset held by individuals, and that to bring knowledge to bear on decision, you need to have a knowledgeable individual in the decision making role. This is why the Human Resources model focuses on hiring competent individuals, and training the individuals who are less competent. Knowledge Management, on the other hand, sees the potential to decouple the knowledge from the individual head. Knowledge can, for example, be held by network of individuals Knowledge ...
Do Meetings Quash Productivity?
09.05.2016
Most people greet the promise of a meeting with the special kind of joy that's saved for a trip to the dentist. But meetings are a necessary evil of work life, even in an era when tools like Slack have become the hub of workplace communication. In her New York Times Magazine article "Meet is Murder," Virginia Heffernan detailed how companies are finding ways to transform the dread of gathering together at work. We spoke with Heffernan and a pair of managers for whom meetings are a fact of life. Their responses indicate that meetings might be ripe ...
09.05.2016
Most people greet the promise of a meeting with the special kind of joy that's saved for a trip to the dentist. But meetings are a necessary evil of work life, even in an era when tools like Slack have become the hub of workplace communication. In her New York Times Magazine article "Meet is Murder," Virginia Heffernan detailed how companies are finding ways to transform the dread of gathering together at work. We spoke with Heffernan and a pair of managers for whom meetings are a fact of life. Their responses indicate that meetings might be ripe ...
Does Digital Make Us More Conservative?
09.05.2016
Coinciding with the rise of digital is the decline of trust in strangers, and the shrinking of the middle ground in politics. Digital echo chambers proliferate, places where we read stuff we already agree with and communicate with people we already agree with. Physical communities tend to be quite similar in make-up, at least from an ethnic or national point of view. However, even within these communities there are major differences of outlook and opinion. I grew up in a rural community and not everyone liked or agreed with everyone else, by any means, ...
09.05.2016
Coinciding with the rise of digital is the decline of trust in strangers, and the shrinking of the middle ground in politics. Digital echo chambers proliferate, places where we read stuff we already agree with and communicate with people we already agree with. Physical communities tend to be quite similar in make-up, at least from an ethnic or national point of view. However, even within these communities there are major differences of outlook and opinion. I grew up in a rural community and not everyone liked or agreed with everyone else, by any means, ...
Open Up, Close More Deals
09.05.2016
"Don't cry at work. If you are upset, go home and cry in the shower." This was the advice I once gave a female colleague when she was going through a hard time, leaking tears all over our Excel spreadsheets. It was 2006 and we were climbing the management consulting ladder. To be successful, I felt we should come to the office with both our suits and emotions steam pressed. Since then, I've changed my attitude. Over the past few years I've unapologetically kept a dating blog while in a public facing role leading client relationships. Vulnerability became ...
09.05.2016
"Don't cry at work. If you are upset, go home and cry in the shower." This was the advice I once gave a female colleague when she was going through a hard time, leaking tears all over our Excel spreadsheets. It was 2006 and we were climbing the management consulting ladder. To be successful, I felt we should come to the office with both our suits and emotions steam pressed. Since then, I've changed my attitude. Over the past few years I've unapologetically kept a dating blog while in a public facing role leading client relationships. Vulnerability became ...
Personalentwicklung: Eine schlechte Idee
06.05.2016
von Nils Pfläging - Herr Pfläging, in der Forschungsliteratur finden sich Hinweise, dass Führungskräfte in Zukunft zusätzliche Aufgaben und Rollen im Kontext der betrieblichen Personalentwicklung übernehmen werden. Mit welchem Begriff von Personalentwicklung arbeiten Sie zurzeit? Welche Ziele verfolgt aktuelle Personalentwicklung? Niels Pfläging: Das Wesen von Personalentwicklung ist die Entwicklung von Personal durch Andere - in der Regel durch Personaler. Personalentwicklung ist damit qua Definition eine Form fremdgesteuerter Entwicklung, und so etwas ...
06.05.2016
von Nils Pfläging - Herr Pfläging, in der Forschungsliteratur finden sich Hinweise, dass Führungskräfte in Zukunft zusätzliche Aufgaben und Rollen im Kontext der betrieblichen Personalentwicklung übernehmen werden. Mit welchem Begriff von Personalentwicklung arbeiten Sie zurzeit? Welche Ziele verfolgt aktuelle Personalentwicklung? Niels Pfläging: Das Wesen von Personalentwicklung ist die Entwicklung von Personal durch Andere - in der Regel durch Personaler. Personalentwicklung ist damit qua Definition eine Form fremdgesteuerter Entwicklung, und so etwas ...
Social and Business Collaboration: A Human Science
06.05.2016
by Bryan Kramer - As our businesses become more complex, it's up to all of us to work harder at humanizing our approach in everything we do. On top of this, as businesses become more social, collaboration is becoming the most critical business competitive advantage. An efficiently run collaborative company isn't just more nimble; its collective intelligence can innovate faster than any time before. As social enterprises are changing the rules for employees, new tools are helping to break the barrier for disconnected internal structures, giving employees ...
06.05.2016
by Bryan Kramer - As our businesses become more complex, it's up to all of us to work harder at humanizing our approach in everything we do. On top of this, as businesses become more social, collaboration is becoming the most critical business competitive advantage. An efficiently run collaborative company isn't just more nimble; its collective intelligence can innovate faster than any time before. As social enterprises are changing the rules for employees, new tools are helping to break the barrier for disconnected internal structures, giving employees ...
First Things First: Are Your Leaders Ready for Change?
06.05.2016
If only digital transformation could be as easy as installing an app. One tap of a button, and voila! Your business is ready for the digital era. But some companies would still resist hitting the button even if it were that easy. Why do they resist? Internal and External Transformation Pressure Questions at Every Stage Lending Support, Even to Leaders You Can't Resist the Inevitable [...] ...
06.05.2016
If only digital transformation could be as easy as installing an app. One tap of a button, and voila! Your business is ready for the digital era. But some companies would still resist hitting the button even if it were that easy. Why do they resist? Internal and External Transformation Pressure Questions at Every Stage Lending Support, Even to Leaders You Can't Resist the Inevitable [...] ...
How to motivate knowledge sharing using gamification, goals, recognition, and rewards
06.05.2016
by Stan Garfield - A common concern of knowledge management programs is how to get people to contribute, share, and reuse knowledge. Objections include: I don't have any time. I don't know what is expected of me. What's in it for me? If people won't spend time sharing, innovating, reusing, collaborating, and learning in the ways promoted by a knowledge management program, it will fail. How can you get people to share and reuse knowledge? Motivating people to demonstrate desired behaviors can be attempted in many different ways, and ...
06.05.2016
by Stan Garfield - A common concern of knowledge management programs is how to get people to contribute, share, and reuse knowledge. Objections include: I don't have any time. I don't know what is expected of me. What's in it for me? If people won't spend time sharing, innovating, reusing, collaborating, and learning in the ways promoted by a knowledge management program, it will fail. How can you get people to share and reuse knowledge? Motivating people to demonstrate desired behaviors can be attempted in many different ways, and ...
Managing Knowledge: The Legend of the Coffee Pot
06.05.2016
The effective management of knowledge is widely recognized to play an important role within consulting organizations. It enables projects to be delivered with improved efficiency and also has an important impact on quality and delivery capability. Consulting firms market themselves placing great emphasis on their corporate experience and knowledge capital. Clients may have high expectations regarding the way that this knowledge will be leveraged during an assignment, raising questions such as: "We selected your company due to your experience in this ...
06.05.2016
The effective management of knowledge is widely recognized to play an important role within consulting organizations. It enables projects to be delivered with improved efficiency and also has an important impact on quality and delivery capability. Consulting firms market themselves placing great emphasis on their corporate experience and knowledge capital. Clients may have high expectations regarding the way that this knowledge will be leveraged during an assignment, raising questions such as: "We selected your company due to your experience in this ...
Do something to improve knowledge-sharing... do anything... just do something.
06.05.2016
When I started my knowledge-sharing group in 2008, one of the first topics members wanted to discuss was "top tips for improving knowledge-sharing". After the discussion had been going for a while, one of the members said how interesting it was to hear our discussion: she'd worked in know-how a while ago, gone back to fee earning for a couple of years, and, now she had come back to know-how, everyone was still discussing the same problems. At first I wondered why the problem was intractable. Later I realised how natural it is that "knowledge-sharing" ...
06.05.2016
When I started my knowledge-sharing group in 2008, one of the first topics members wanted to discuss was "top tips for improving knowledge-sharing". After the discussion had been going for a while, one of the members said how interesting it was to hear our discussion: she'd worked in know-how a while ago, gone back to fee earning for a couple of years, and, now she had come back to know-how, everyone was still discussing the same problems. At first I wondered why the problem was intractable. Later I realised how natural it is that "knowledge-sharing" ...
The T-shaped expert
06.05.2016
by Nick Milton - The concept of the T-shaped manager is well known. What about the T-shaped expert? I blogged about the concept of the T-shaped manager, an idea introduced by Hansen and von Oetringer which describes the value of managers being both accountable for the success of their own department, and for the shared success of their peers. There are many cases of value delivered through this approach, and it drives, and relies upon, excellent Knowledge Management. We can take a similar approach when it comes to the role of the company experts. I will ...
06.05.2016
by Nick Milton - The concept of the T-shaped manager is well known. What about the T-shaped expert? I blogged about the concept of the T-shaped manager, an idea introduced by Hansen and von Oetringer which describes the value of managers being both accountable for the success of their own department, and for the shared success of their peers. There are many cases of value delivered through this approach, and it drives, and relies upon, excellent Knowledge Management. We can take a similar approach when it comes to the role of the company experts. I will ...
Web Literacy
06.05.2016
A framework for entry-level web literacy & 21st Century skills. Explore the map by selecting what you want to learn more about, to see definitions and activities. Write Writing on the web enables one to build and create content to make meaning. New genres that blend texts and tools have emerged on the open web and are often referred to as making. Learning through making involves constructing new content. Web Literacy Skills: Design, Code, Compose, Revise, Remix Read Reading on the web is a critical skill for engaging content online. They can be viewed ...
06.05.2016
A framework for entry-level web literacy & 21st Century skills. Explore the map by selecting what you want to learn more about, to see definitions and activities. Write Writing on the web enables one to build and create content to make meaning. New genres that blend texts and tools have emerged on the open web and are often referred to as making. Learning through making involves constructing new content. Web Literacy Skills: Design, Code, Compose, Revise, Remix Read Reading on the web is a critical skill for engaging content online. They can be viewed ...
Enterprise Social Networks & External Collaboration
05.05.2016
by Jennifer Honig - On the April 28, 2016 #ESNchat, we discussed "Using your Enterprise Social Network for External Collaboration." Do you let "external entities" onto your enterprise social Network (ESN)? A majority of companies don't or only in limited capacities. Security concerns are cited as the #1 challenge. In a world dependent on communication, collaboration, and speed is it time to reevaluate the opportunities and risks associated with connecting ESNs with vendors, partners, and customers? [...] Do you allow external contributors access ...
05.05.2016
by Jennifer Honig - On the April 28, 2016 #ESNchat, we discussed "Using your Enterprise Social Network for External Collaboration." Do you let "external entities" onto your enterprise social Network (ESN)? A majority of companies don't or only in limited capacities. Security concerns are cited as the #1 challenge. In a world dependent on communication, collaboration, and speed is it time to reevaluate the opportunities and risks associated with connecting ESNs with vendors, partners, and customers? [...] Do you allow external contributors access ...
Disruption: The Social Supply Chain
05.05.2016
This is the fifth article in our ongoing series on Disruption. If you missed the earlier ones, read them here: Disruption Part 1, Disruption Part 2, Disruption Part 3, Disruption Part 4. Another element of disruption affecting enterprise technology and the supply chain are social networks and the resulting "social supply chain." What is the "social supply chain"? Simply put, the social supply chain is the application of social networking tools to the process of managing the supply chain. Social networks are all about communication, free-flowing and unstructured ...
05.05.2016
This is the fifth article in our ongoing series on Disruption. If you missed the earlier ones, read them here: Disruption Part 1, Disruption Part 2, Disruption Part 3, Disruption Part 4. Another element of disruption affecting enterprise technology and the supply chain are social networks and the resulting "social supply chain." What is the "social supply chain"? Simply put, the social supply chain is the application of social networking tools to the process of managing the supply chain. Social networks are all about communication, free-flowing and unstructured ...
Messaging apps embrace the "dark social" Web
05.05.2016
If you're looking for clues to the next big thing in social media, keep an eye on the realm of "dark social." What's that, you may ask? The term first emerged in 2012, coined by The Atlantic writer Alexis C. Madrigal. It refers to social content that is shared through private channels, rather than more public forums like Facebook where posts can be seen and shared openly by a wide circle of people. Think e-mail communications or chats on messaging apps like Kik or Snapchat. As a result of being shared through private channels, this content ...
05.05.2016
If you're looking for clues to the next big thing in social media, keep an eye on the realm of "dark social." What's that, you may ask? The term first emerged in 2012, coined by The Atlantic writer Alexis C. Madrigal. It refers to social content that is shared through private channels, rather than more public forums like Facebook where posts can be seen and shared openly by a wide circle of people. Think e-mail communications or chats on messaging apps like Kik or Snapchat. As a result of being shared through private channels, this content ...
10 Common Misconceptions About Community and Your Members' Mental Health
05.05.2016
Mental health disorders affect one in four people globally. That means for every 100 members in your community, 25 of them are struggling with mental health issues or have struggled with them in the past. Out of those who have suffered from mental health disorders, two-thirds will never seek the help of a health professional. Instead, many of them will turn to online community to seek understanding, connection, and support. Whether we are aware of it or not, mental health plays a part in all of our communities. It also plays a part in all of our lives, ...
05.05.2016
Mental health disorders affect one in four people globally. That means for every 100 members in your community, 25 of them are struggling with mental health issues or have struggled with them in the past. Out of those who have suffered from mental health disorders, two-thirds will never seek the help of a health professional. Instead, many of them will turn to online community to seek understanding, connection, and support. Whether we are aware of it or not, mental health plays a part in all of our communities. It also plays a part in all of our lives, ...
4 Major Employee Advocacy Barriers to Overcome in 2016
05.05.2016
[...] As a marketing leader, how do you help your organization think beyond the employee advocacy status quo, and what barriers will you run into along the way that will slow you down or stop you in your tracks? First, Let's Acknowledge What the Status Quo Looks Like What does your status quo even look like? Chances are, you've seen some success in early advocacy initiatives. You may be up on a few of your social media channels, and your messaging may be resonating inside your organization. Progress has been made, but you know you can do more. You know ...
05.05.2016
[...] As a marketing leader, how do you help your organization think beyond the employee advocacy status quo, and what barriers will you run into along the way that will slow you down or stop you in your tracks? First, Let's Acknowledge What the Status Quo Looks Like What does your status quo even look like? Chances are, you've seen some success in early advocacy initiatives. You may be up on a few of your social media channels, and your messaging may be resonating inside your organization. Progress has been made, but you know you can do more. You know ...
In KM, everyone is a teacher
05.05.2016
by Nick Milton - We were discussing yesterday the difference between Knowledge Management, and Learning and Development. Here is one difference. There are many similarities between the two disciplines. Each is in service of organisational capability, each addresses learning, and each works with knowledge. They overlap, and in many ways the standard L&R approaches are tools of Knowledge Management. One main difference is as follows; In Knowledge Management, everyone is a teacher as well as a learner. In knowledge management, knowledge flow is not ...
05.05.2016
by Nick Milton - We were discussing yesterday the difference between Knowledge Management, and Learning and Development. Here is one difference. There are many similarities between the two disciplines. Each is in service of organisational capability, each addresses learning, and each works with knowledge. They overlap, and in many ways the standard L&R approaches are tools of Knowledge Management. One main difference is as follows; In Knowledge Management, everyone is a teacher as well as a learner. In knowledge management, knowledge flow is not ...
Business Analysis: Using Traditional Tools to Define Process based in Knowledge Work
05.05.2016
My most recent project involves mapping processes for the development of an exam certifying doctors. The entire process is based in knowledge work. Unlike transactional or support processes, where metrics and productivity drive the outcomes, I had to suspend my inclination to assess the current processes based on traditional measures--number of widgets or transactions processed. I stepped back to determine the best approach and tools to engage stakeholders and to identify the critical success factors that would lead to a quality product. One of my favorite ...
05.05.2016
My most recent project involves mapping processes for the development of an exam certifying doctors. The entire process is based in knowledge work. Unlike transactional or support processes, where metrics and productivity drive the outcomes, I had to suspend my inclination to assess the current processes based on traditional measures--number of widgets or transactions processed. I stepped back to determine the best approach and tools to engage stakeholders and to identify the critical success factors that would lead to a quality product. One of my favorite ...
KM: 6 ways to extract knowledge from an expert
05.05.2016
In one of my earlier KM posts I have discussed various knowledge products. Before you can create a product, you have to extract the knowledge from the (leaving) expert. That sounds more painful than it is. The most painful part is probably finding an internal or external person who is capable of capturing the knowledge and processing it into a useful product. Knowledge extraction with the successors If one or more successors are known (and this could be the remaining team) there are several options to choose from. This way knowledge is transferred directly ...
05.05.2016
In one of my earlier KM posts I have discussed various knowledge products. Before you can create a product, you have to extract the knowledge from the (leaving) expert. That sounds more painful than it is. The most painful part is probably finding an internal or external person who is capable of capturing the knowledge and processing it into a useful product. Knowledge extraction with the successors If one or more successors are known (and this could be the remaining team) there are several options to choose from. This way knowledge is transferred directly ...
Why You Must Rethink How You Build Relationships In The 21st Century
05.05.2016
The digitization of relationships has fundamentally changed what it means to build a network in the 21st century. Thriving in this era of confusingly rapid change and information overwhelm means embracing network literacy; the critical, counterintuitive skillset that helps individuals and businesses systematically build their networks. When I emailed Scott Belsky, founder of Behance and creator of the 99u conference, to request an interview, he turned down the request with the following email: "I am actually quite the introvert and not sure that relationship ...
05.05.2016
The digitization of relationships has fundamentally changed what it means to build a network in the 21st century. Thriving in this era of confusingly rapid change and information overwhelm means embracing network literacy; the critical, counterintuitive skillset that helps individuals and businesses systematically build their networks. When I emailed Scott Belsky, founder of Behance and creator of the 99u conference, to request an interview, he turned down the request with the following email: "I am actually quite the introvert and not sure that relationship ...
Digital Literacy - ein neues Beratungsangebot der Experton Group
04.05.2016
Digitale Kommunikation und soziale Netze sind längst nicht mehr nur Sache des Marketings, sondern betreffen alle Abteilungen. Die notwendige Anwendungskompetenz, die "Digital Literacy", reicht vom angemessenen Verhalten des einzelnen Mitarbeiters in sozialen Netzen (dienstlich und privat) über rechtliche Fragestellungen bis hin zur strategischen Entscheidung, Mitarbeiter basierend auf ihren digitalen Fähigkeiten für bestimmte Aufgaben einzusetzen, zu fördern und gezielt zu befördern. Unsere Beratung hilft Ihnen dabei, die Weichen in Ihrem Unternehmen ...
04.05.2016
Digitale Kommunikation und soziale Netze sind längst nicht mehr nur Sache des Marketings, sondern betreffen alle Abteilungen. Die notwendige Anwendungskompetenz, die "Digital Literacy", reicht vom angemessenen Verhalten des einzelnen Mitarbeiters in sozialen Netzen (dienstlich und privat) über rechtliche Fragestellungen bis hin zur strategischen Entscheidung, Mitarbeiter basierend auf ihren digitalen Fähigkeiten für bestimmte Aufgaben einzusetzen, zu fördern und gezielt zu befördern. Unsere Beratung hilft Ihnen dabei, die Weichen in Ihrem Unternehmen ...
Competency vs Capability Mindset: The Organisation
04.05.2016
by Simon Terry - Design your organisation for the potential of its people and their capabilities, not the limits of an expertise. I recently noticed that Capability or Competency? Mindsets matter was the second most read post on my blog. Part of the appeal of that post is that it addresses a critical shift in mindset for those grappling with the new dynamics of the future of work. We stand facing an organisational version of the personal insight Marshall Goldsmith described succinctly as "What Got Me Here Won't Get Me There" Competency-led Organisations ...
04.05.2016
by Simon Terry - Design your organisation for the potential of its people and their capabilities, not the limits of an expertise. I recently noticed that Capability or Competency? Mindsets matter was the second most read post on my blog. Part of the appeal of that post is that it addresses a critical shift in mindset for those grappling with the new dynamics of the future of work. We stand facing an organisational version of the personal insight Marshall Goldsmith described succinctly as "What Got Me Here Won't Get Me There" Competency-led Organisations ...
What Social Collaboration Looks Like IRL
04.05.2016
No more boundaries, soaring productivity, infinitely faster innovation--enterprise social networks (ESNs) sound like the quickest way to solve some of your biggest problems. In reality, a lot of time and ongoing effort goes into creating successful ESN communities, and sometimes, ESN platforms never live up to the high expectations companies have before deploying them. Common misconceptions about the ROI of ESN tools, user adoption and engagement can overshadow the real value of social collaboration that's being generated. So to clear up confusion and ...
04.05.2016
No more boundaries, soaring productivity, infinitely faster innovation--enterprise social networks (ESNs) sound like the quickest way to solve some of your biggest problems. In reality, a lot of time and ongoing effort goes into creating successful ESN communities, and sometimes, ESN platforms never live up to the high expectations companies have before deploying them. Common misconceptions about the ROI of ESN tools, user adoption and engagement can overshadow the real value of social collaboration that's being generated. So to clear up confusion and ...
Elevate employee engagement with social intranet
04.05.2016
Having an evolved and highly integrated intranet which focuses heavily on delivering a highly intuitive user experience can be a crucial part of the success of your business. A social intranet brings the power of social networking to the business world, allowing employees to contribute knowledge and ideas in a streamlined, efficient manner. Intranets have evolved tremendously over the last few years. What started initially as a simple online notice board, is today increasingly used to drive multiple KPIs across different teams as well as overall, at ...
04.05.2016
Having an evolved and highly integrated intranet which focuses heavily on delivering a highly intuitive user experience can be a crucial part of the success of your business. A social intranet brings the power of social networking to the business world, allowing employees to contribute knowledge and ideas in a streamlined, efficient manner. Intranets have evolved tremendously over the last few years. What started initially as a simple online notice board, is today increasingly used to drive multiple KPIs across different teams as well as overall, at ...
5 Keys to Working Out Loud
04.05.2016
Back in June, in the waning days of FY15 and with a brand new fiscal year about to begin, Satya Nadella sent out a few words of wisdom to all of Microsoft. In his statement, Satya outlined a vision for the future of the company; which, in many ways, is a vision for the future of the modern workplace. "We will be open to learning our own biases and changing our behaviors so we can tap into the collective power of everyone at Microsoft. We don't just value differences, we seek them out [and] we invite them in. And as a result, our ideas are better, our ...
04.05.2016
Back in June, in the waning days of FY15 and with a brand new fiscal year about to begin, Satya Nadella sent out a few words of wisdom to all of Microsoft. In his statement, Satya outlined a vision for the future of the company; which, in many ways, is a vision for the future of the modern workplace. "We will be open to learning our own biases and changing our behaviors so we can tap into the collective power of everyone at Microsoft. We don't just value differences, we seek them out [and] we invite them in. And as a result, our ideas are better, our ...
Operationalize Your Data Like Your Life Depends On It
04.05.2016
Despite spending billions on big data, a 2015 study shows that 43 percent of companies "obtain little tangible benefit" from their data -- and 23 percent "derive no benefit whatsoever." We are on the eve of a new era of big data, where the global shortage of data scientists, and high cost, low return-on-investment of traditional "stop/start" data projects will force enterprises to reassess the way that they deal with data. Enterprises need to follow in the footsteps of companies like Netflix, Uber and LinkedIn, which have integrated data into their business ...
04.05.2016
Despite spending billions on big data, a 2015 study shows that 43 percent of companies "obtain little tangible benefit" from their data -- and 23 percent "derive no benefit whatsoever." We are on the eve of a new era of big data, where the global shortage of data scientists, and high cost, low return-on-investment of traditional "stop/start" data projects will force enterprises to reassess the way that they deal with data. Enterprises need to follow in the footsteps of companies like Netflix, Uber and LinkedIn, which have integrated data into their business ...
What comes after the KM culture change?
04.05.2016
by Nick Milton - There's a lot written and spoken about KM and culture change, even on this blog. However there comes a time when culture change is no longer the big issue. There come a time when the company has bought the concept, and the culture is already tipping, and you move to the next big issue, which is delivering the fruits of the culture. Culture sells the WHY. After the WHY, you need to define HOW and WHO and WHEN and WHERE. People are fired up to do Knowledge Management, and the next step is to define how that culture is expected to ...
04.05.2016
by Nick Milton - There's a lot written and spoken about KM and culture change, even on this blog. However there comes a time when culture change is no longer the big issue. There come a time when the company has bought the concept, and the culture is already tipping, and you move to the next big issue, which is delivering the fruits of the culture. Culture sells the WHY. After the WHY, you need to define HOW and WHO and WHEN and WHERE. People are fired up to do Knowledge Management, and the next step is to define how that culture is expected to ...
The death of middle management
04.05.2016
I've long been fascinated by middle management -- and immensely critical of how most people perform at that level. Here's the thing, though: middle management, much like the middle class itself, may be dying. Let's walk through a little bit of why. Middle Management: How it came about and core functionalities If we're being logical, companies can't really operate on a Bell Curve with just executives and rank-and-files. Executives probably would get tired of speaking to the rank-and-files -- and wouldn't want to spend their whole day giving instructions ...
04.05.2016
I've long been fascinated by middle management -- and immensely critical of how most people perform at that level. Here's the thing, though: middle management, much like the middle class itself, may be dying. Let's walk through a little bit of why. Middle Management: How it came about and core functionalities If we're being logical, companies can't really operate on a Bell Curve with just executives and rank-and-files. Executives probably would get tired of speaking to the rank-and-files -- and wouldn't want to spend their whole day giving instructions ...
10 Top Tips for Happiness and Wellbeing at Work
04.05.2016
I recently facilitated a World Cafe-style conversation with Steady State Manchester on 'Work and Income'. We all shared our own experiences of work and our hopes and fears for the future. There was a common wish for a more collaborative, equal and flexible world of work which better draws on people's diverse range of skills and experiences. Can Working Out Loud (WOL) in an 'open, generous and connected way' help us achieve this dream? Six months ago Nicola, Helen and I came up with our top 10 tips for happiness and wellbeing at work. We then had a fun ...
04.05.2016
I recently facilitated a World Cafe-style conversation with Steady State Manchester on 'Work and Income'. We all shared our own experiences of work and our hopes and fears for the future. There was a common wish for a more collaborative, equal and flexible world of work which better draws on people's diverse range of skills and experiences. Can Working Out Loud (WOL) in an 'open, generous and connected way' help us achieve this dream? Six months ago Nicola, Helen and I came up with our top 10 tips for happiness and wellbeing at work. We then had a fun ...
Digital ist das neue Social
03.05.2016
von Peter Diekmann - Warum Digitalisierungs-Experten aus allen Ecken sprießen und warum viele nur Buzzword-Bingo spielen. Digitalisierung ist der neue Hit! Zumindest für die Berater-Branche. Zwar rennen immer noch haufenweise selbsternannte Social-Media-Experten durchs Netz und versuchen mit dem Übersetzen von techcrunch- und mashable-Texten ihre eigene Credibility zu stärken, aber wer wirklich Reibach machen möchte, hat längst auf Digital-Berater umgeschult. Das Schlimme daran: wie schon beim Hype um die Kraft und Allmacht der sozialen Netzwerke verstehen ...
03.05.2016
von Peter Diekmann - Warum Digitalisierungs-Experten aus allen Ecken sprießen und warum viele nur Buzzword-Bingo spielen. Digitalisierung ist der neue Hit! Zumindest für die Berater-Branche. Zwar rennen immer noch haufenweise selbsternannte Social-Media-Experten durchs Netz und versuchen mit dem Übersetzen von techcrunch- und mashable-Texten ihre eigene Credibility zu stärken, aber wer wirklich Reibach machen möchte, hat längst auf Digital-Berater umgeschult. Das Schlimme daran: wie schon beim Hype um die Kraft und Allmacht der sozialen Netzwerke verstehen ...
A checklist for your digital workplace roadmap
03.05.2016
by Steve Bynghall - DWG consultant and lead benchmarker Chris Tubb recently wrote that intranet success starts with strategy and governance - and I have found this to be even more true for the digital workplace. The wider set of stakeholders involved plus the broader vision, deeper organizational impact and more complex technology landscape mean that any such project must be underpinned by a strategy and vision that everyone buys into. Achieving this cross-functional perspective and consensus usually also necessitates having some sort of governance in ...
03.05.2016
by Steve Bynghall - DWG consultant and lead benchmarker Chris Tubb recently wrote that intranet success starts with strategy and governance - and I have found this to be even more true for the digital workplace. The wider set of stakeholders involved plus the broader vision, deeper organizational impact and more complex technology landscape mean that any such project must be underpinned by a strategy and vision that everyone buys into. Achieving this cross-functional perspective and consensus usually also necessitates having some sort of governance in ...
How do I measure the value of my Enterprise Social Network?
03.05.2016
Recently I was invited by Justin Hunt at the Digital and Social Media Leadership Forum to speak on the panel, to discuss and answer questions from the audience on how they can successfully measure their Enterprise Social Networks (ESN). The purpose of this blog is to summarise my key takeaways from the discussion, provide further details on Content and Code's ESN Maturity Model and to continue the conversation with you here. Measuring an ESN can be done through either a qualitative, quantitative or a blended approach. Before we go into the details of ...
03.05.2016
Recently I was invited by Justin Hunt at the Digital and Social Media Leadership Forum to speak on the panel, to discuss and answer questions from the audience on how they can successfully measure their Enterprise Social Networks (ESN). The purpose of this blog is to summarise my key takeaways from the discussion, provide further details on Content and Code's ESN Maturity Model and to continue the conversation with you here. Measuring an ESN can be done through either a qualitative, quantitative or a blended approach. Before we go into the details of ...
How Working Out Loud can boost the success of your purpose-led project
03.05.2016
Anyone who knows me well knows I am a big fan of planning. If I allowed myself to, I would spend my life planning out how to execute the 100 ideas I have every week. And so, none of those ideas would ever see the light of day! To get your ideas off the ground - whether they are sustainable enterprises, purpose-led projects, fund-raising, world-changing initiatives, you need to be able to make things happen. To make things happen you need other people. One of the most important skills for anyone involved in change, is the ability to connect with others ...
03.05.2016
Anyone who knows me well knows I am a big fan of planning. If I allowed myself to, I would spend my life planning out how to execute the 100 ideas I have every week. And so, none of those ideas would ever see the light of day! To get your ideas off the ground - whether they are sustainable enterprises, purpose-led projects, fund-raising, world-changing initiatives, you need to be able to make things happen. To make things happen you need other people. One of the most important skills for anyone involved in change, is the ability to connect with others ...
Knowledge Management Will Change Your Business Strategies
03.05.2016
Knowledge management is often categorized as an IT solution in the form of intranets, wikis, forums, community spaces and other web 2.0 collaboration tools. And while addressing knowledge management (KM) as an IT function may be common, it can limit the potential outcomes that can significantly impact your business strategy. So how can KM help you strengthen your business strategy? Where should you start and how should you focus the strategy so that results are visualized in the short term? What issues should you consider when implementing KM -- and ...
03.05.2016
Knowledge management is often categorized as an IT solution in the form of intranets, wikis, forums, community spaces and other web 2.0 collaboration tools. And while addressing knowledge management (KM) as an IT function may be common, it can limit the potential outcomes that can significantly impact your business strategy. So how can KM help you strengthen your business strategy? Where should you start and how should you focus the strategy so that results are visualized in the short term? What issues should you consider when implementing KM -- and ...
How to introduce a KM culture? You probably already know.
03.05.2016
by Nick Milton - Many client organisations ask us "how do we promote Knowledge sharing and learning as part of our culture"? I tell them that they probably already have that answer. Knowledge Management is probably not the only culture change program they have been through, and "sharing and learning" is not the only cultural trait that they want to promote. They have probably already introduced, and are promoting, a culture of (for example) Safety Quality Diversity Customer service Financial prudence or some other cultural train important to the organisation. ...
03.05.2016
by Nick Milton - Many client organisations ask us "how do we promote Knowledge sharing and learning as part of our culture"? I tell them that they probably already have that answer. Knowledge Management is probably not the only culture change program they have been through, and "sharing and learning" is not the only cultural trait that they want to promote. They have probably already introduced, and are promoting, a culture of (for example) Safety Quality Diversity Customer service Financial prudence or some other cultural train important to the organisation. ...
11 Ways You Can Get Ideas to Flow From Staff
03.05.2016
Your staff isn't short on ideas, just an environment ready to receive them. To the manager who wants to engage her staff in change, put these in place and watch the ideas flow. Create a receptive environment for ideas Address every idea received with importance Create a system of consistent reception, feedback, nurturing, cost justifying, recognition, broadcasting, and deployment Encourage, even fight for the little idea Develop an expectation for idea generation Remove barriers that impede implementation Keep the idea initiator apprised of idea status ...
03.05.2016
Your staff isn't short on ideas, just an environment ready to receive them. To the manager who wants to engage her staff in change, put these in place and watch the ideas flow. Create a receptive environment for ideas Address every idea received with importance Create a system of consistent reception, feedback, nurturing, cost justifying, recognition, broadcasting, and deployment Encourage, even fight for the little idea Develop an expectation for idea generation Remove barriers that impede implementation Keep the idea initiator apprised of idea status ...
Can online social media overcome the cognitive constraint on the size of social networks?
03.05.2016
The social brain hypothesis1 suggests that there is a characteristic size for human social networks. This is around 150 people, and called "Dunbar's Number" after social brain hypothesis researcher Robin Dunbar, Professor of Evolutionary Psychology at University of Oxford. The internet has revolutionised our social world, allowing us to meet new people more efficiently and from a much wider area than is possible through face-to-face communication. But has this online social networking enabled us to overcome Dunbar's Number? ...
03.05.2016
The social brain hypothesis1 suggests that there is a characteristic size for human social networks. This is around 150 people, and called "Dunbar's Number" after social brain hypothesis researcher Robin Dunbar, Professor of Evolutionary Psychology at University of Oxford. The internet has revolutionised our social world, allowing us to meet new people more efficiently and from a much wider area than is possible through face-to-face communication. But has this online social networking enabled us to overcome Dunbar's Number? ...
Are you ready for the mega-shift from social media to private media?
03.05.2016
Over the past few months I've seen a few trends coming together but I'm not sure I grasped the significance of what's happening until I heard a recent comment from my 16-year-old nephew. Here is what I have seen occurring: WhatsApp has rapidly become the biggest messaging service in the world with more than 1 billion users. Snapchat is a juggernaut with the 18-24 age group, now earning more daily check-ins than Facebook. The company founder insists it is "not a social network." Facebook is the social network for most of the world, yet their major investment ...
03.05.2016
Over the past few months I've seen a few trends coming together but I'm not sure I grasped the significance of what's happening until I heard a recent comment from my 16-year-old nephew. Here is what I have seen occurring: WhatsApp has rapidly become the biggest messaging service in the world with more than 1 billion users. Snapchat is a juggernaut with the 18-24 age group, now earning more daily check-ins than Facebook. The company founder insists it is "not a social network." Facebook is the social network for most of the world, yet their major investment ...
10 Things You Can Do Every Day That Earn Respect
03.05.2016
Is it possible to be both respected and well-liked? It's a question that has crossed the minds of most of us. And fortunately, it actually can be true by following these 10 things that respected people do each and every day. They ... Underpromise and overdeliver Show appreciation Are humble Share their vision Tell the truth Are productive, not just busy Seek and share knowledge Are passionate Measure their progress Influence others to become leaders [...] ...
03.05.2016
Is it possible to be both respected and well-liked? It's a question that has crossed the minds of most of us. And fortunately, it actually can be true by following these 10 things that respected people do each and every day. They ... Underpromise and overdeliver Show appreciation Are humble Share their vision Tell the truth Are productive, not just busy Seek and share knowledge Are passionate Measure their progress Influence others to become leaders [...] ...
None Of Us Is Smarter Than All Of Us: Collaborative Leadership From A To Z
02.05.2016
Collaboration has become an essential ingredient for organizational success (perhaps even survival). As organizations move toward more collaborative cultures, a new leadership model is emerging - one that replaces command and control with trust and inclusion. The leader's role is to encourage team members to see themselves as valued contributors, to help them build their knowledge base, expand their personal networks, and to motivate them to offer their ideas and perspectives in service of a common goal. Here are my leadership tips, from A to Z, for ...
02.05.2016
Collaboration has become an essential ingredient for organizational success (perhaps even survival). As organizations move toward more collaborative cultures, a new leadership model is emerging - one that replaces command and control with trust and inclusion. The leader's role is to encourage team members to see themselves as valued contributors, to help them build their knowledge base, expand their personal networks, and to motivate them to offer their ideas and perspectives in service of a common goal. Here are my leadership tips, from A to Z, for ...
Integrated Digital Workspaces Clean Up Your Clutter
02.05.2016
Most people would agree that technology has improved our lives. From global interconnectedness to better cab services, a sea of apps strive to solve all of life's small inconveniences and make us more efficient, capable human beings. Yet technology exacerbates one problem: clutter. Keeping up with the pace of innovation is tough. Our lives and smartphones often becoming graveyards for yesterday's Next Big Thing. In fact, according to research from Nuance Communications, people abandon almost 95 percent of the apps they download. And this disorder only ...
02.05.2016
Most people would agree that technology has improved our lives. From global interconnectedness to better cab services, a sea of apps strive to solve all of life's small inconveniences and make us more efficient, capable human beings. Yet technology exacerbates one problem: clutter. Keeping up with the pace of innovation is tough. Our lives and smartphones often becoming graveyards for yesterday's Next Big Thing. In fact, according to research from Nuance Communications, people abandon almost 95 percent of the apps they download. And this disorder only ...
Exploring Microsoft's vision for enterprise collaboration
02.05.2016
by Dion Hinchcliffe - By many estimates the largest provider of enterprise collaboration tools, Microsoft's view of how to deliver effective collaboration in a complex age has been evolving of late. When it comes to using technology to improve workforce collaboration, the discussion today almost always includes the company most associated with business productivity solutions, Microsoft. Outlook, SharePoint, Skype for Business, and Office 365 are some of the most widely used collaborative applications today. The company's vast and ubiquitous ...
02.05.2016
by Dion Hinchcliffe - By many estimates the largest provider of enterprise collaboration tools, Microsoft's view of how to deliver effective collaboration in a complex age has been evolving of late. When it comes to using technology to improve workforce collaboration, the discussion today almost always includes the company most associated with business productivity solutions, Microsoft. Outlook, SharePoint, Skype for Business, and Office 365 are some of the most widely used collaborative applications today. The company's vast and ubiquitous ...
Forget Inbox Zero: How One Man Conquered His Email And Improved His Life
02.05.2016
Mark Wilson couldn't stand to see the emails pile up. The San Francisco-based software developer wasn't sure why it bothered him; he just knew that it did. "I noticed when my inbox count was high, I was stressed out, and when it was low, it was like I was walking on air," he told me in an interview. Wilson decided to track his email usage for three years to find out how to improve his life. On his blog, he noted that in any given 15-minute period, there was a 50 percent chance that he was going to check his email. In general, Wilson was prompt when it ...
02.05.2016
Mark Wilson couldn't stand to see the emails pile up. The San Francisco-based software developer wasn't sure why it bothered him; he just knew that it did. "I noticed when my inbox count was high, I was stressed out, and when it was low, it was like I was walking on air," he told me in an interview. Wilson decided to track his email usage for three years to find out how to improve his life. On his blog, he noted that in any given 15-minute period, there was a 50 percent chance that he was going to check his email. In general, Wilson was prompt when it ...
What's different about the MAKE award winners?
02.05.2016
by Nick Milton - The MAKE awards are annual awards for the most admired Knowledge Enterprises in the world. But what is different about the way these admired organisations approach Knowledge Management? The MAKE awards recognise organisations for the way they add value through knowledge. Over the past 16 years, many such awards have been given out to organisations nominated by a global panel of experts to be successful over a range of knowledge-related areas. In order to understand what's different about the winners, I have looked through the results ...
02.05.2016
by Nick Milton - The MAKE awards are annual awards for the most admired Knowledge Enterprises in the world. But what is different about the way these admired organisations approach Knowledge Management? The MAKE awards recognise organisations for the way they add value through knowledge. Over the past 16 years, many such awards have been given out to organisations nominated by a global panel of experts to be successful over a range of knowledge-related areas. In order to understand what's different about the winners, I have looked through the results ...
Taking Culture Seriously: How can we build positive change and coherent practice within our research communities?
02.05.2016
Change in higher education often progresses slowly. If scholars are serious about wanting to change disciplinary and institutional cultures and not merely to wait for Cultural Change to magically happen, Cameron Neylon argues we need to consider the differing approaches to how certain cultures operate, interact and eventually change. Ultimately, change in higher education requires a variety of levers (e.g. policy, technology, evidence, culture and storytelling). Are we engaging all of these? It's a common strand when we talk about improving data sharing ...
02.05.2016
Change in higher education often progresses slowly. If scholars are serious about wanting to change disciplinary and institutional cultures and not merely to wait for Cultural Change to magically happen, Cameron Neylon argues we need to consider the differing approaches to how certain cultures operate, interact and eventually change. Ultimately, change in higher education requires a variety of levers (e.g. policy, technology, evidence, culture and storytelling). Are we engaging all of these? It's a common strand when we talk about improving data sharing ...