#socbiz
Curated hints on Digital Transformation, Enterprise 2.0, Enterprise Social Networks, Social Intranets, Social Collaboration, Knowledge Management, HR 2.0, ... and all the rest
Dr.-Ing. Carsten Rose – Effective: 30.04.2016
Social Business Digest by caro - Archive 04/2016
 

Archive 04/2016

 

Social Readiness: Wie viel Dialog (v)erträgt Ihr Unternehmen?
29.04.2016
von Oliver Chaudhuri - Informationsarchitektur, Design oder auch die richtige technologische Lösung - das alles sind unverzichtbare Bausteine für Ihr neues Intranet. Von ungleich größerer Bedeutung sind die Menschen, die es nutzen und mit Leben füllen sollen. Wie arbeiten sie zusammen? Wie offen tauschen sie Ideen und Wissen aus? Eine aktuelle Studie belegt es erneut: Misstrauen und eine fehlende Vertrauenskultur bremsen interne soziale Medien aus. Wie aber finden Kommunikationsmanager rechtzeitig vor dem Start heraus, wie bereit "ihr" Unternehmen für ...
 
#cebiteda16 Panel Social Collaboration Technology - und es gibt sie in der Tat, die Unterschiede
29.04.2016
von Ellen Trude - Der Panel-Titel "Social Collaboration Technology" lässt sicher das ein oder andere IT-Herz höher schlagen: wird es DIE Empfehlung geben, mit der man von der Cebit heim ins Unternehmen gehen und verkünden kann: Heureka, wir nehmen XXX? Bevor Sie sich 51 kurzweiligen Minuten Diskussion widmen, sei jedoch schon verraten: es gibt sie nicht, die eine Empfehlung, und angemerkt sei: gut, dass es sie nicht gibt. Zum einen, und das wissen alle nur zu gut, sind in jedem Unternehmen die Bedingungen eben doch ein wenig anders als im anderen Unternehmen, ...
 
How to Get Employees to Fill In Their Directory Profile
29.04.2016
by Sam Marshall - "Can my manager make me fill in my profile?" The Guardian featured this question in a workplace column called "Dear Jeremy." The profile was for the person's intranet (which sounded a lot like a SharePoint My Site) and the reader worried that strangers would see their personal information. They couldn't understand why team leaders, who already knew them, would mandate such a thing. The comments underneath the article offered largely hostile advice. Some warned that it was a tool for firing people, or dismissed it as "one of those ...
 
Spider Tag, or Best Practices for a Successful Community Rollout
29.04.2016
My 5-year-old daughter likes games. She also likes creating games. Last night, she wanted to come up with a game of tag. When I was young, there was tag - and if you wanted to be innovative, freeze tag. Today, my daughter's class has category tag, turtle tag, and about 30 other varieties of tag that give me hope that the next generation won't be completely absorbed by screens. So we "invented" spider tag. It's basically freeze tag, where if you get tagged, you've been bitten by a spider. To stay in the game another player, while avoiding being tagged ...
 
Be an Agent of Knowledge Management
29.04.2016
One of the universal lessons of science is that the work transcends the scientist. Through a combination of experimentation, the verification of results, and vindication of a theory or conclusion in a credible journal, the work speaks for itself. The responsible scientist may move on, the affiliated institution may vastly change or even disappear, but the work -- properly recorded -- is essentially immortal. Indeed, many of the writings of Greek physician Hippocrates (c.460 - c.375 BC) are readily available. Such preservation of scientific works surely ...
 
The three core challenges in KM
29.04.2016
by Nick Milton - There are three main challenges in introducing KM. We can call them Awareness, Willingness, and Ability. The awareness challeng The willingness challenge The ability challenge [...] To address these challenges, you need to make the case for KM and raise the awareness, analyse and address the cultural aspects behind any unwillingness, and introduce a framework which provides the ability to seek and share. ...
 
Companies are so bad at helping workers develop their careers, most are training themselves
29.04.2016
No employee wants to stay in the same position forever. That's why people go back to school, attend conferences, schmooze, network, work overtime, take on new projects: to push their careers forward. But the training or education programs of most companies tend to fall far behind employees' needs, according to a report this week from Degreed, a startup that tracks across-the-board learning. Two-thirds of US human resources professionals who specialize in employee development admit their workers aren't turning to them for learning. It seems employees ...
 
Crisis Management on Your Enterprise Social Network
28.04.2016
by Jennifer Honig - On the April 21,2016 #ESNchat we discussed "#ESN and Crisis Management." Enterprise social networks have an opportunity to play a critical role in a crisis. My PR/Communications background views an #ESN as an essential element in the crisis management toolkit. It was great to see how companies and practitioners are leveraging them. One of my takeaways is that this is an area with great potential just starting to be realized. Do you have a written, approved #ESN crisis management plan? Why or why not? What kinds of #ESN crises are ...
 
3 Smart Ways to Get Senior Execs Active on Internal Social Media
28.04.2016
One of the most crucial and necessary parts of any initiative is to get leadership buy-in, and internal social media is no different. However, is it enough to just get their buy-in without active involvement? Of course not! Senior execs' participation in the internal social media lends it more credibility and improves employee adoption. Moreover, when employees have direct access to the execs, it helps improve employees' engagement with the organization. While getting senior exec buy-in for implementing internal social media may be difficult at times, ...
 
Harness the Power of Metadata to Revolutionize Document Search
28.04.2016
Managing large volumes of documents and their metadata presents a challenge for any enterprise, but organizations such as financial institutions that need to retain so many documents for audit and compliance purposes have it especially tough. That's because organizations that are bound by legal and regulatory requirements face a double burden: They must ensure that documentation is collected and shared properly in the first place, while also creating and applying a system of document descriptors that will be robust enough to guarantee that any given ...
 
Isn't it about time social smashed email?
28.04.2016
I'm part of a "movement" (don't roll your eyes yet) all about working WITHOUT email. It's called #noemail and is pioneered by technology/performance/change activists Claire Burge and Luis Suarez. I recently took part in a Google Hangout on Air with them and we talked about HR's role in enabling new ways of working (or not) and generally why email is no longer the most efficient business tool in the box, but the scourge of intrusive, hard-to-follow, back-covering corporate exchanges. Luis has been working without email for well over seven years. He took ...
 
Dissecting Deloitte's digital workplace thinking: a focus on culture and talent
28.04.2016
Over the past few years, Deloitte has fairly regularly weighed into the public dialogue about the digital workplace but because Deloitte's many country-based firms operate somewhat independently, it can be hard to find an official, unified perspective from the company. Deloitte has, however, published enough material on the web recently for us to get a sense of their core thinking. Deloitte materials spanning the past two years have focused heavily on organizational culture and talent management. Back in 2011, Deloitte published a white paper about the ...
 
Decoding Avanade's digital workplace approach and language
28.04.2016
Okay. I'm not gonna pull any punches here. I'm gonna be totally honest and tell you that Avanade's digital workplace thinking is... very good. We at the Digital Workplace Group (DWG), as a driving force behind the popularization and definition of the phrase "digital workplace" over the last five years, care tremendously about how senior leaders at large organizations understand this concept. We recently analysed Gartner's 8 building blocks of the digital workplace within that context. For the next assessment we've turned our attention to Avanade, which ...
 
Four tasks for a KM team
28.04.2016
by Nick MIlton - Using this Boston Square as a guide, we can recognise four main activities which need to be supported in Knowledge Management. I presented this Boston Square a couple of weeks ago, talking about four archetypes in KM. This differentiation into different However we can also use this diagram as a check - to ensure we are balancing out Knowledge Management programs. The Boston Square looks at four behaviours within KM, divided by Push and Pull, and Explicit and Tacit. Any balanced KM program will address all four, more or less equally. ...
 
The LinkedIn Effect
28.04.2016
For all the criticism LinkedIn has received as of late, they will be forever credited with blowing the roof off the employment system by forcing enterprises to accept the open employee profile. What is now commonly accepted as standard practice by employees across the world didn't come without a fight. LinkedIn forced the hand of enterprises by giving their employees a platform that actually inspired them to share their work histories. As the world of work faces its next major transition--moving away from a system that speaks in terms of job titles, ...
 
Earning employee respect: the first key to engagement
28.04.2016
by Deb Lavoy - Recently we conducted a survey to explore differences in how employees and executives view issues around employee engagement. We learned a lot and we shared our findings in a white paper. We observed that the strongest predictor of employee engagement turns out to be a tie between the level of employee respect for executive leadership, pride in working for the company, a positive feeling about the company culture, and a sense that your work matters. That's not very surprising. What may surprise you is that the presence of an employee engagement ...
 
Understanding The Digital Workplace
27.04.2016
We are now in an age where the workplace isn't just a physical space occupied by employees during office hours. Today's workplace is an always connected environment providing instant access to everything employees need. The lines between the physical office and the place where the work actually happens are becoming blurred, as is the distinction between personal and professional lives. As the workplace becomes digital the whole workforce and upper management can communicate and collaborate in many new and effective ways. The ability to combine productive ...
 
Addition by subtraction: When to delete in Yammer
27.04.2016
by Stan Garfield - If you are one of the network admins for a Yammer network, one of your responsibilities is to govern the network, including: Establish guidelines, principles, and creation/retention/deletion criteria for groups and networks Monitor activity, moderate content according to guidelines, intervene as required, merge redundant groups, delete unneeded groups, and help retire groups when no longer needed This post provides details on when and how to delete groups, users, threads, posts, files, topics, external networks and related networks. ...
 
When being right is wrong
27.04.2016
by Nick Milton - Sometimes placing value in "being right" can get in the way of learning. Being effective in knowledge management requires a degree of humility. The knowledge management culture change needs everyone to be open to the knowledge of others, and to be open to the possibility (maybe even the probability) that someone else probably knows more about any given topic than you do. Certainly when you look at the totality of knowledge in a community of practice, that's almost certainly bound to be greater than the knowledge of any given individual. ...
 
The Benefits of Virtual Mentors
27.04.2016
Having a mentor has always helped with professional development and career advancement, but in today's complex workplace, one mentor alone often won't do. To spark innovation and ideation, employees often require information from a number of areas in real time. That's why there is a need for us to have multiple mentors with expertise in various domains. The good news is the rapid expansion of social media inside and outside companies has made it possible for aspiring leaders to hone their craft from the very best experts in many domains via the internet ...
 
Organizations and the Asperger Syndrome
27.04.2016
by Thierry de Baillon - Our organizations are in bad shape, this is no more a secret. No day passes without this statement being discussed, dissected, both by its causes and its effects, nor without someone stigmatizing the hierarchical and bureaucratic practices of many -- too many -- businesses, and presenting them as toxic vestiges of the structures that flourished and reigned in an era marked by the Industrial Revolution. Usually, these analysis end with another statement: our organizations are ill-adapted to our hyper-connected era, and, to survive, ...
 
Intranet Content Strategie: So kommen Sie an die richtigen Inhalte!
26.04.2016
von Thomas Renken - Bei Intranet Projekten und insbesondere beim späteren laufenden Betrieb stellt sich oft die Frage, wie man dauerhaft und ständig an guten Content herankommt. Hier sind einige brauchbare Ansätze ... Die Intranets meiner Projekte verfügen eigentlich alle über eine Startseite und dort in der Regel sehr prominent platzierten News. Eine Vorlage für eine Startseite zu erstellen, gehört bei uns mittlerweile zum Standard. Nur wie erhalte ich die Inhalte für diese spezielle Seite? Nachfolgend möchte ich einmal versuchen ein von Mirko Lange ...
 
Setting A Vision For The Collaborative Workplace Is Essential - Interview With Gloria Burke
26.04.2016
Gloria Burke is an Industry thought leader and subject matter expert in digital and enterprise social business transformation strategy, knowledge management, culture transformation and related future workplace disciplines. Gloria works closely with senior leadership of Fortune 1000 companies in formulating strategies that enable them to harness the power of emergent technologies to drive collaboration, build differentiating capabilities and deliver game-changing business results in order to meet the demands of a more mobile and agile workforce. Formerly ...
 
5 reasons your employees aren't sharing their knowledge
26.04.2016
I rarely hear someone say ... "WOW! We have so many people sharing on [insert name of enterprise platform]! Everyone's problems are getting solved so quickly nowadays!" Instead, I hear plenty of ... "We have [insert name of enterprise platform] at work, but no one really uses it ..." What's going on? It's 2016! People like sharing online, right? I mean, look what happens in an internet minute nowadays ... 347,222 tweets are sent. 293,000 Facebook statuses are updated. 527,760 Snapchat photos are shared. 2,780,000 YouTube videos are viewed. If sharing ...
 
How Mobile Communication Can Boost Employee Health and Safety
26.04.2016
One of the best ways to create a culture of safety is to have engaged employees, according to the National Safety Council. And an effective mobile communication platform is one of the best ways to have engaged employees! That's why mobile communications can be a very successful way to improve health and safety in your company. There are four ways mobile communications can help: Immediate Access to Information Incident Reporting Safety Feedback Instant Notifications [...] ...
 
Collaborative Technology Adoption Life Cycle
26.04.2016
The other day a colleague of mine (hey, Moj!) showed me a fantastic product life cycle diagram we use internally at TELUS. Walking our developers through a standardized design and deployment methodology with the help of beautiful graphics was so valuable that our life cycle team found themselves being asked to develop a "lunch & learn" in an attempt to reach more developers, marketers and even call centre agents. So, in the spirit of Austin Kleon, I quickly realized that their hard work could easily lay the foundation for a collaborative champion ...
 
Building Your Own Support Network: Why Everyone is a Community Manager
26.04.2016
by Rachel Happe - Success requires relationships. Whether you measure your success by happiness, wealth, family or some other measure, relationships figure prominently. There is emerging research to suggest that lack of relationships and connection is actually a bigger determinant of addiction than the physical piece. We need each other and the better we do at building a network of relationships that supports us when we are struggling, challenges us when we could be better and celebrates with us when we succeed the more successful we will be. When we ...
 
KM: Leaving Experts Knowledge Extraction Flowchart
26.04.2016
It is about time to reveal the second part of the Leaving Experts flowchart, don't you think? Until now I have only been showing you the first part, to determine if an expert has knowledge to transfer and if yes, how long (s)he is available to do this. This is the second part, including the best ways to extract their knowledge given the situation. [...] Now you go and get that knowledge from your colleague before it is too late! Even better, start promoting working out loud at this very moment, so you do not have to leave everything to the last moment. ...
 
Teams Who Share Personal Stories Are More Effective
26.04.2016
No matter what industry you are in or what job you do, you probably have experienced the frustration of working within a dysfunctional team -- one marked by drawn-out discussions that led nowhere or heated conflicts that made communication difficult. To function properly, teams need to communicate effectively. How can you improve the odds of that happening? Consider that when joining a team, people have a strong desire to feel accepted by the other members. This desire can lead individual members to prioritize "fitting in" over contributing unique information ...
 
Wir brauchen ... in der Hose für die digitale Transformation - Wer ist wirklich bereit für Veränderung?
25.04.2016
von Stefan Pfeiffer - Eine interessante, auch beunruhigende Studie, finde ich: "Demnach haben gerade einmal sechs von zehn großen Unternehmen weltweit eine globale Kollaborationsstrategie definiert - in Deutschland sind es immerhin fast sieben von zehn. Gleichzeitig sagen aber 90 Prozent der Befragten, dass Kollaboration die Zusammenarbeit im Team verbessert und die Entscheidungsfindung beschleunigt. Gerade Unternehmen mit mehreren Standorten und solche, die international aufgestellt sind, kommen an einer einheitlichen Kollaborationsstrategie nicht vorbei. ...
 
Einfache Fehler vermeiden: Verschenkter Nutzen des Social Intranet
25.04.2016
Teams arbeiten innerhalb eines Social Intranets deutlich produktiver. Trotzdem scheitert der Aufbau der Plattform häufig an ganz einfachen Dingen. Social Intranets bergen das Potential, zum zentralen Touchpoint der Mitarbeiter zur digitalen Infrastruktur des Unternehmens zu werden Das moderne Intranet muss "social", also kollaborativ, interaktiv und nutzerzentriert sein; nur so entsteht Akzeptanz der Mitarbeiter Ein funktionierendes Social Intranet bedarf nicht weniger als einen Wandel der Arbeitskultur Checkliste, was bei der Einführung beachtet werden ...
 
Raus aus der E-Mail, rein in das Intranet!
25.04.2016
von Frank Hamm - Im Gegensatz zur E-Mail ermöglicht das Intranet nachhaltige Informationen, die Bewahrung von Kontext und den gezielten Einsatz sowohl synchroner als auch asynchroner Kommunikation. Die E-Mail war eine der ersten Formen der elektronischen Kommunikation in Unternehmen. Die erste E-Mail in Deutschland überhaupt erhielt Michael Rotert von der Universität Karlsruhe aus Cambridge (Massachusetts) im August 1984.1 Die Übermittlung dauerte damals noch einen Tag. Selbst nach der Jahrtausendwende gab es noch Unternehmen, deren Mail-Server nur gelegentlich ...
 
Moving from Social Technology towards an Operating System for the Organisation
25.04.2016
by Lee BryantLee Bryant - This is a summary of a talk I gave this week to the Stuttgart Social Forum at the Bosch R&D Campus in Renningen, and you can view the accompanying slides here. What is the use case for organisational structure? The rise of social technology in the workplace creates new possibilities for how we organise work. The early use cases for Enterprise Social Networks (ESNs) and other social tools focused on improving collaboration, knowledge sharing and communication, but they have also brought some much needed lateral connectivity ...
 
The People in the Middle #KM leadership
25.04.2016
Congratulations! You just purchased a new social tool for your organization. It only cost your company a few bucks to get licenses and there are very little infrastructure costs associated. In only a few short months, your teams will break down silos faster than you could ever have imagined. Software Infrastructure Maintenance including Service Level Agreement Corporate Communications and Marketing Ready... Set... Go...! "A social platform without community management is like a party without a host. No one has any idea what the heck is going on and / ...
 
Why Mobile Intranets are the Best Things Since Sliced Bread
25.04.2016
by Tim Eisenhauer - As people find themselves traveling on a regular basis or working remote, mobile devices have become the norm. Unfortunately, not all companies are keeping up with mobile technology ...and this problem often relates to their intranet. Today, you need to be able to use your intranet on many platforms, like smartphones, tablets, and computers. When smartphones and tablets were first used in business, they were supplementary in nature. They were only used when people weren't near their laptops. As time progressed, these and other ...
 
Don't use your Enterprise Social Network for Digital Asset Management or Document Management requirements
25.04.2016
A lot of heartburn and frustration among enterprise employees stems from a surprisingly simple reason: using software tools for purposes they were never meant to serve. As Business Units (within large enterprises) or small-to-medium businesses procure SaaS tools with limited IT involvement, this is not an uncommon occurrence. One example is Enterprise Social Network (ESN) tools being employed for digital asset management (DAM) and/or document management (DM) purposes. The slippery slope of good intentions Status Update: SNAFU It's not about features; ...
 
What's the relationship between communities and topics?
25.04.2016
by Nick MIlton - Imagine you have an area of knowledge which you believe needs better management. How do you decide whether this merits a community of practice, or whether it should be a topic for discussion within a community of practice? We often see proposals for communities of practice. Sometimes we know these are good proposals which will result in long-lived vibrant communities; sometimes we think they are just topics which a wider community can discuss, and which will not survive as a stand-alone. Here's some guidance. Any one community can ...
 
Tapping the Internal Trust Surplus to Rebuild Credibility
25.04.2016
As Edelman's 15th annual Trust Barometer indicates, trust has hit an unprecedented low. According to this global study, which tracks how people trust government, media, business and NGOs, the credibility of traditional spokespeople, including CEOs and media, continues to decline year over year across nearly every sector and geography. In short: People do not trust business, and it's becoming infinitely more challenging and complex to rebuild credibility. That said, with any great challenge comes opportunity, and now, more than ever before, companies ...
 
You Have the Tools, But Do You Have the Talent? Thoughts from the @IBM #OutThink Tour 2016
25.04.2016
by Cheryl K Burgess - Recently, I was invited to attend the "IBM OutThink Tour 2016" event in New York City as an IBM VIP Influencer. Hosted at the New-York Historical Society Museum & Library, this event was focused on the changing role of technology and talent in the modern business. At the center of the event was a talk delivered by Eric Lesser, Research Director at the IBM Institute for Business Value. The focus of this presentation was on a recently released IBM report, "Redefining Talent." Central to the report were three questions: How does ...
 
Das Ende der Hierarchie? (4)
22.04.2016
Von Siegfried Lautenbacher - Am Donnerstag, 21. April 2016 findet in Berlin, im "St. Oberholz Zehdenicker" unter dem Titel "Das Ende der Hierarchie? Neue Organisationsmodell­e der Zukunft" ein Digital Workplace Meetup statt, das von uns unterstützt wird. Hier sind nähere Informationen dazu. Wir wollen mit vier kurzen Beiträgen inhaltliche Aspekte und Diskussionsanlässe liefern. Folgende vier kurze Blogposts gibt es dazu: Warum es zum Ende der Hierarchie kommen wird. Das Zeitalter der Unternehmensdemokratie oder: wie Andreas Zeuch das sieht. Wirearchy ...
 
The Sticking Point with Social Collaboration Tools
22.04.2016
by Stowe Boyd - Charlene Li, founder and CEO of Altimeter Group fights the good fight in a recent Harvard Business Review article - "Why No One Uses the Corporate Social Network" - but ultimately makes a conclusion that's not supported by her own data. In a 2014 study, Altimeter found that deployed "social collaboration" tools aren't widely used. (These are often called enterprise social networks, or what I'd rather refer to generically as work media, after social media). The value of any social tool increases in an exponential fashion ...
 
Will Virtual Reality Help in the Digital Workplace?
22.04.2016
When Mark Zuckerberg announced Facebook's acquisition of Oculus Rift back in 2014, he described some potential future uses for the tool: "After games, we're going to make Oculus a platform for many other experiences. Imagine enjoying a court side seat at a game, studying in a classroom of students and teachers all over the world or consulting with a doctor face-to-face -- just by putting on goggles in your home. ... By feeling truly present, you can share unbounded spaces and experiences with the people in your life. Imagine sharing not just moments ...
 
Create a Winning Game Plan for Digital Transformation
22.04.2016
Digital transformation is about playing the long game, not the short game. The problem most companies face when starting on their digital transformation journey is that they don't look far enough down the line when building out their strategy. Many companies, responding to competitive and market pressures, look for quick, short-term gains. But every time they buy new technology or software from a vendor that solves a one-off problem, they can actually sabotage their future success. When organizations tackle digital transformation, they need to think ...
 
Tracking your Digital Transformation through Social Analytics
22.04.2016
Digital transformation is a hot topic today. But for those of us who have been around the industry for some time, today's digital transformation should read "Digital Transformation - Fourth Edition." Each prior edition has been associated with a particular digital technology breakthrough. Each edition has resulted in substantial disruption to the prior status quo and significant cultural change. From Automation To Social Analytics The Platform Business Transforming from Pipes to Platforms Transformation in Measurement Methods The Value of Enterprise ...
 
Community of Practice Tools: e-SCENT-ials
22.04.2016
by Stan Garfield - Communities are frequently confused with the tools that support them. From the Communities Manifesto: "Communities are not sites, team spaces, blogs or wikis; they are people who choose to interact." "Communities can be created, led, and supported using TARGETs: Types, Activities, Requirements, Goals, Expectations, and Tools." Although communities are not tools, tools are very important to the effective operation of communities. To enable communities to collaborate, offer one or more tools for members to use. People make up the community, ...
 
Why Knowledge Flow is the Core of Knowledge Management Today
22.04.2016
Clearly we are inundated with information today. This means we require a different way of looking at what knowledge is, and how we use it. Today's digital organizations are recognizing that knowledge is contextual. It is part of the business process - and should be managed as such. For example, context-sensitive knowledge can become part of a broader knowledge base for re-use and continual learning within an organization. Mining knowledge is easier when knowledge is explicit - and managed. More than ever, critical knowledge exists with the user's ...
 
6 elements of the knowledge management delivery organisation
22.04.2016
by Nick Milton - What's the most effective delivery structure for KM? We discuss this below. We recommend six components to the knowledge management delivery and reporting structure, shown here. In the centre is the Chief Knowledge Officer, or head of Knowledge Management; accountable for delivering the KM implementation project. This blog post describes the role of the CKO. The CKO is supported by the KM team, who work with the CKO to deliver KM. This blog contains many posts about the role of the team, the size of the KM team, and the skills of ...
 
Let people say dumb things
22.04.2016
by Brenda Rick Smith - There comes a time in every parent's journey when you are no longer considered a credible source. [...] Occasionally, a community member will post something a bit off the wall, perhaps the latest bit of unproven quackery burped up by a Google search. Such posts often stir up the community, and community managers are beseeched to take down the offending post. The arguments are compelling: we can't risk spreading misinformation, this kind of tomfoolery goes against what our community is all about, etc. While those arguments have ...
 
Leadership Development: Analogue and Outdated
22.04.2016
Most company leadership development programmes are outdated, analogue, and not fit for the digital workplace. They might use fancy LMS systems and incorporate all kinds of excellent experiential learning methods. They might also incorporate some famous academics (apart from company ego, I still don't understand this) and have a social/peer learning element. But in essence they are the same old programmes that we're seen for the past two or three decades. And - guess what? - nothing changes. To be a leader you've got to be: Authentic - ...
 
Content. Collaboration. Kollaps? Zwischen Intranet und Social Network
21.04.2016
Ist die Mitarbeiterzeitschrift in Gefahr? Beraubt der zunehmende Einsatz von Social Networks und Intranets in Unternehmen das interne Kommunikationsmedium Nummer eins seiner Existenzberechtigung? Nein! Vor dem Hintergrund tief greifender technischer und kultureller Veränderungen in vielen Unternehmen nimmt die Bedeutung der Mitarbeiterzeitung als strategisches und identitätsstiftendes Medium eher zu als ab. Digitale Transformation. Zunehmende Partizipation. Dialogische Interaktion. Im Zusammenhang mit der Diskussion u?ber tief greifende Veränderungen ...
 
Das Ende der Hierarchie? (3)
21.04.2016
von Sebastian Thielke - Am Donnerstag, 21. April 2016 findet in Berlin, im "St. Oberholz Zehdenicker" unter dem Titel "Das Ende der Hierarchie? Neue Organisationsmodell­e der Zukunft" ein Digital Workplace Meetup statt, das von uns unterstützt wird. Hier sind nähere Informationen dazu. Wir wollen mit vier kurzen Beiträgen inhaltliche Aspekte und Diskussionsanlässe liefern. Folgende vier kurze Blogposts wird es geben: Warum es zum Ende der Hierarchie kommen wird. Das Zeitalter der Unternehmensdemokratie oder: wie Andreas Zeuch das sieht. Wirearchy - Damit ...
 
Enabling enterprise social networks
21.04.2016
by Harold Jarche - Mark Britz says that, "your organization already has an enterprise social network (hint, it's people not technology). A platform just exposes it." But it's not not about the tools either, as in many cases the medium changes the message. When the AgileBits team found they were using Slack for everything, it became overwhelming, much as email and its inevitable inbox overload, is common in too many organizations. [...] I recommend a three-part approach to cooperating and collaborating at work. First, individuals need their own practices ...
 
Building the Perfect Enterprise Social Network
21.04.2016
by Jennifer Honig - On the April 14, 2016 #ESNchat, we discussed "Building the Perfect Enterprise Social Network (ESN)." What if you could apply the latest thinking and technology to an Enterprise Social Network? What would it include? What would it do? How would it impact the organization, the customer, and you, the employee. [...] My community would be thrilled if our dream #ESN includes these features My dream #ESN delivers reports that tell me... I could see #AugmentedReality (#AR) playing a role on my #ESN in this way I'd be happy with my current ...
 
Can You Find Your Purpose in an Enterprise Social Network?
21.04.2016
As I sit here, getting down to writing my blog about how Enterprise Social Networks can help us with our purpose, the phone rings. It's my sister, calling with some difficult family news. As the journey of each of our lives proceeds, we just never know what is around the next corner. Each day I ask myself, am I truly connected to and living out my purpose in my daily interactions? Sometimes it's a yes, and sometimes it's a no. For many years I had 'career change' on the mind and when I found MSLOC, it was like I came home. But even then, the topics and ...
 
Why leaders really, really need to care about social media
21.04.2016
by Dionne Lew - The future is social A common sentiment I hear echoed when I speak with senior executives about the importance of social media for business is that 'well I'm successful and so are my peers and we don't use it.' There are a couple of problems here. While this can be true (and often is) a personal anecdote drawn from experiences under very different circumstances can't be extrapolated to understanding current trends. More importantly, it fails to take into account that there are billions of new consumers coming onto the market who have ...
 
13 Things You Should Include in Your Intranet Content Strategy that Will Save You Time, Effort, and Money
21.04.2016
by Tim Eisenhauer - When building an intranet, there is much to consider to ensure you and your staff are staying on track. One of the most important things warranting focus is your intranet content strategy ... the types of content you're presenting on your intranet. There are many routes to take when putting together a plan for content creation, but some needs are essential for any type of organization. The following examples can help push your intranet in a forward direction. Properly Filled Out Employee Profiles Tutorials, Step-by-Step Guides, ...
 
20 ways to prepare yourself for modern workplace learning
21.04.2016
by Jane Hart - Listed below (in the right hand column) are 20 things that you, as a learning professional, will need to have done PERSONALLY in order to be adequately prepared to support new approaches to workplace learning in your organisation PROFESSIONALLY (as shown on the right-hand side). How many can you check off? If it's not more than a handful, then you might find the upcoming L&D CHALLENGE useful. NEW MINDSET 1 - You realise that learning in the workplace is more than being trained or taking e-learning courses; ie that it happens in many ...
 
Measuring stock and flow of knowledge
21.04.2016
by Nick Milton - The Intellectual Capital movement attempts to measure, or account, for the Stock of Knowledge in an organisation. Its actually easier to measure knowledge flow. What should we measure in Knowledge Management? The amount of knowledge, or the flow of knowledge? There is no absolute scale for measuring the amount of knowledge held by a person, or held by an organisation. There is no "milliknow, centiknow, kiloknow, megaknow" metric scale for know-how. No scales, no tape measure. This makes it really hard to measure the stock of knowledge. ...
 
Making Digital Work For You
21.04.2016
For over a decade companies have been urged to "digitalise" or risk getting left behind. While many accept this as a reality, we argue that the precept is at best confusing and at worst unclear for those eager to act. Too often information about the "digital revolution" and its impact on business comes from analysts, consultancies and the media, but little is heard from the workplace, from business managers grappling with the new realities brought about by digital on a day-to-day basis. It was to uncover their truths that we initiated a study to examine ...
 
Network leadership
21.04.2016
by Esko Kilpi - The industrial approach to leadership places a heavy emphasis on the formulation of intentions and plans and then communicating them as action points to be implemented by others. The starting point for change then involves leaders conceiving a picture of the future that is somewhat different from the picture of the present. There is a different approach to this need, which is made possible through the Internet, cooperative platforms and new social technologies. The question asked is: "How can more people participate in ways that bring ...
 
Why Happiness at Work Matters
20.04.2016
Successful leaders know happy employees contribute to better profitability. Here are two easy steps to a happier corporate culture. Barbara Corcoran spoke at the National Association of Professional Women's annual networking conference this year and said the No. 1 reason her employees are loyal to her is because "fun" is office policy. Alexander Kjerulf, chief happiness officer and founder of Woohoo inc (based in Denmark) says that happiness is the "ultimate productivity booster," because happy people: work better with others; fix problems instead ...
 
Learn to Love Networking
20.04.2016
"I hate networking." We hear this all the time from executives, other professionals, and MBA students. They tell us that networking makes them feel uncomfortable and phony -- even dirty. Although some people have a natural passion for it -- namely, the extroverts who love and thrive on social interaction -- many understandably see it as brown-nosing, exploitative, and inauthentic. But in today's world, networking is a necessity. A mountain of research shows that professional networks lead to more job and business opportunities, broader and deeper knowledge, ...
 
What C-Suite Leaders Need to Know - At a Glance
20.04.2016
When the whole company is counting on you to know the way forward, it helps to have some floodlights on the pitfalls and detours ahead. The Wall Street Journal's Experts leadership panel recently addressed some of the topics that challenge the C-Suite, such as the threat implicit in the Internet of Things and the best ways to begin moving toward a more automated workforce. The Experts are a group of industry and academic thought leaders who weigh in on topics covered in the Journal Report. Read what they have to say at WSJ.com/Experts. How CEOs Get Strategy ...
 
How communities of practice evolve
20.04.2016
by Nick Milton - As a knowledge topic evolves, so do the communities of practice that sustain it. Knowledge evolves. It starts as something new, and ends up as something "everybody knows". Understanding the nature of this evolution, and managing the changes from one stage to the next, is important to the long term success of Knowledge management. The diagram here is one that we use to characterise knowledge topics. It suggests that the way you manage knowledge changes depending on a) its maturity and b) how widespread that knowledge is. I give an example ...
 
Successful Community Managers Share the Secrets of Their Trade
20.04.2016
The title "community manager" can be confusing. For a job position that's existed for years, it's still seen as an enigma in some corners. The confusion may be due to the vagueness of the title, which doesn't detail the wide variety of hats that community managers wear and the range of skills they possess. Copywriting to customer service to data analysis to crisis management when something goes badly for the brand -- all those tasks can fall under the jurisdiction of the community manager. The title "community manager" is also not terribly descriptive ...
 
Six skills to make you a successful Director of Community
20.04.2016
"Great player. Couldn't cut it as a coach." "She was such a great reporter - but I hate her as an editor." "Man, I can't believe his startup crashed and burned like that. He was so good..." In every business - there's the stereotype. You're great at what you do - so you get promoted. You get a new office. You get a pay bump. And often, you fail miserably. That's because the skills that make you good at what you do are often not at all the same skills to make you good at managing people who do what you do. That's the case in community, too. The Community ...
 
How Are We Coping with Technology in the Digital Workplace?
20.04.2016
What's the last day you spent without interacting with a computer? Increasingly a rarity, computers have encroached on every aspect of our work and personal lives. Next month's CHI 2016 Conference, taking place in San Jose, Calif. on May 7-12 will dive deep into how these interactions will change in the future. We've already looked at how computers will engage many of our senses. But productivity -- hindrances and enhancers -- also cropped up in a number of the studies, uncovering new insights into how people are dealing (or not dealing) ...
 
Dare to be Digital: Transforming Your Workplace
20.04.2016
Research highlights six key factors in making the switch from traditional to digital workplaces. advertisement Dare Digital Transform Workplace Social "The digital workplace is about a fundamentally different way of working with distinctive behavioral norms," write Kristine Dery and Ina Sebastian, researchers with the MIT Center for Information Systems Research. Many companies introduce enterprise social networks like Yammer, experiment with eliminating offices and creating open workspaces, and enable more flexible and mobile ways of working. They anticipate ...
 
What's Standing Between Enterprises and Digital Transformation?
20.04.2016
Digital transformations of one form or another have been taking place for a long time, but the scale at which they're happening these days is much bigger and more pervasive. IDC's 2016 Futurescape report predicted "massive upshifts" in commitments to digital transformation initiatives. For many companies, the primary motivator stems from an urgent need to improve the digital experience for customers. CX, Speed and Personalization DX Transformations Mean Big Changes MarTech Options Are Exploding 6 Steps to Digital Agility Leadership Stay Focused ...
 
The New Executive Value Proposition of the Digital Workplace after the Hype
20.04.2016
by Philipp Rosenthal - Summary: Reflecting on my latest mandates and conversations I can definitely confirm that the winds in the field of Digital Workplace have changed. The subject seems to have left the hype curve. I believe we've even left the valley of disillusionment. When approaching the executive board, team efficiency and search time per employee don't cut it anymore. Now effectiveness is the real deal. Enabling growth, competitive advantage and dominance in the war for talent is what budget owners resonate to. This blog post is about the new ...
 
Moderne Arbeitswelten: neue Arbeitsweisen und Kulturwandel sind kein Selbstläufer
19.04.2016
Neue Tools und Möglichkeiten von Social Intranets und modernen Zusammenarbeitsplattformen faszinieren. Begriffe wie digitale Transformation und Kulturwandel finden sich in vielen Strategiepapieren wieder. Zu Recht, denn nur wer sich auf den zu erwartenden stetigen Wandel einstellt, wird langfristig am Markt Bestand haben. Leichter geht's mit einem ganzheitlichen Change-Management-Ansatz von Beginn an. Moderne Intranets werden als wichtiger Begleiter auf dem Weg der digitalen Transformation eingeordnet. Eine Attraktivität der Einführung moderner, interaktiver ...
 
5 Misconceptions About Networking
19.04.2016
A good network keeps you informed. Teaches you new things. Makes you more innovative. Gives you a sounding board to flesh out your ideas. Helps you get things done when you're in a hurry. And, much more (see my recent Lean In video on how networks augment your impact). But, for every person who sees the value of maintaining a far-reaching and diverse set of professional connections, many more struggle to overcome innate resistance to, if not distaste for, networking. In my 20 years of teaching about how to build and use networks more effectively, I have ...
 
Social Learning & Enterprise Social Networks, Part 2
19.04.2016
by Jennnifer Honig - On the April 7, 2016 #ESNchat, we discussed "Social Learning on Your #ESN" with special guest Jane Bozarth, author of Show Your Work. This is Part 2, in a 2 part series. What happens with learning is intrinsic to an organization? When it is inherent and integrated into the culture? What value does it add to the company and its customers? How does it enhance employees' skills and their ability to do their jobs? Enterprise social networks have the opportunity to be a powerful and competitive resource to the organization when Learning ...
 
Which is the most unnatural behaviour - sharing knowledge, or seeking knowledge?
19.04.2016
by Nick Milton - Any knowledge transaction requires a seeker and a sharer. But which of these two behavioural stances is more challenging? I am talking here about public sharing and public seeking, rather than people depositing files in a certain place and others privately searching for them. I am talking here about public behaviour, social behaviour, the sort of behaviour that is culturally influenced, and is a cultural influencer; the sort of behaviour you would like to see demonstrated, and role-modelled, as part of your KM culture change. Both seeking ...
 
Complexity in the workplace
19.04.2016
by Harold Jarche - In my post on complexity and learning, I said that work in networks requires different skills than in hierarchies. Coordination is making sure things get done effectively and efficiently. Most organizations do this well. Collaboration is working together for a common objective, usually directed through someone in authority. This is still the focus of most management training. But cooperation should be the default behaviour for connected organizations working in the network era. Cooperation presumes the freedom of individuals to join ...
 
Was macht man eigentlich, wenn man Social Business macht?
18.04.2016
Die glückliche Idee Wikis und Blogs auch innerhalb von Unternehmen einzusetzen wurde seinerzeit begleitet von einer zweiten Idee, die aus heutiger Sicht nicht so glücklich war. Weil die neuen Tools aus dem Web durch ihre Einfachheit und Offenheit so wenige Vorgaben machen, sollten Nutzer selbst herausfinden und entscheiden wie die Nutzung im Unternehmen genau aussehen sollte. Den meisten Arbeitnehmern ist in ihrer oft voll gepackten Arbeitszeit jedoch nicht nach Experimentieren zumute. Viele Social-Intranet-Plattformen in den Unternehmen hatten und haben ...
 
Public Vs. Private In Your Enterprise Social Network
18.04.2016
by Jonathan Anthony - Social networking and the collaboration dynamic is transforming the enterprise, right? Whether it is your Jive or Yammer instance, or more recently ChatOps like Slack and Hipchat, people know each other more, teams are working out loud by default, and organizations are getting more connected and agile. It is a beautiful thing, right? Well, yeah. It is. But we see things by degree. One organization's transformation is another's baby steps to change. One of the best guides for network strength and organizational opportunity is the ...
 
The 5 levels of organisational networking
18.04.2016
by Nick Milton - We hear a lot about communities of practice in Knowledge Management, but they are not the only type of organisational network. Communities of practice are a very powerful component of KM, but the term can be used to cover a multitude of networks. In order to manage these networks well, we need to differentiate the different types so they can be given the correct resources and structure. Here are 5 types. A Team A Practice Group aka Community of Purpose A Community of Practice A Community of Interest A Social Network [...] Networks may ...
 
A Community-Driven Definition of Collaboration Success
18.04.2016
by Christian Buckley - Organizational theorist and author Geoffrey Moore is credited with stating that the world of content management has moved from a "system of record" mindset to a "system of engagement" model. In my opinion, this concept perfectly encapsulates the change in tools and technology we've seen within information management over the past decade. When I started my technology career just over 25 years ago, the document was at the center of collaboration -- and most of our interaction with that document was paper-based: we created something, ...
 
Complexity and social learning
18.04.2016
by Harold Jarche - As we transition from a market to a network economy, complexity will increase due to our hyper-connectedness. Managing in complex adaptive systems means influencing possibilities rather than striving for predictability (good or best practices). No one has the definitive answer any more but we can use the intelligence of our networks to make sense together and see how we can influence desired results. This is life in perpetual Beta. Get used to it. Preparing for this will require time, social learning, and new management structures. ...
 
You Can't Ignore the Unsexy Side of Digital Transformation
18.04.2016
When I hear about Digital Transformation initiatives, I think back to when people considered moving paper processes online as "digital transformation." Rather than rethinking processes and considering where value was actually being created, the businesses simply changed old manual paper-based forms to web forms and converted the same workflows to electronic means. Managers would print out online applications, put them into a folder to bring home, write notes in the margins and then drop that folder onto a staff member's desk for transcription into another ...
 
How to Be More Agile, Competitive & Innovative in a Digital Era
18.04.2016
ou can keep doing business as usual -- or you can future-proof your business by becoming agile rather than reactive and customer-centric rather than presumptive. In short, you can embrace digital transformation, explained digital analyst, speaker and author Brian Solis. Solis, a principal analyst at San Francisco-based Altimeter Group, today released an unique maturity model for digital transformation in his new report, "The Race Against Digital Darwinism: Six Stages of Digital Transformation." This Is How We Do It The Case for Digital Transformation ...
 
5 Ways to Stop Demotivating Your People
18.04.2016
Millions of dollars have been poured into thousands of studies, all asking the same question: "How do you motivate people?" Unfortunately, it's the wrong question. The right question is "What are you doing to demotivate people?" To drive home the point, I've asked thousands of leaders if they've ever hired anyone that hated the job, belittled the products, berated the customers, disliked their colleagues, and distrusted the management. Of course, they all say no. Then why do companies have so many people like that? Something happens to employees that ...
 
Want to Avoid the Latest HR Fad? Then Dig Into Your Workforce Intelligence
18.04.2016
Today, at a time when hiring, new job creation and voluntary turnover are at 5-year highs, there is no shortage of CEOs making bold talent policy moves. Indeed, these kinds of programs can increase engagement and productivity. However, they can also bring a myriad of unintended consequences if data isn't used to inform these decisions. Using a more scientific approach enables HR to gather the evidence needed to decide whether the latest cool idea will work for their business -- or derail it. Here is a more in-depth look into recent fads and how HR can ...
 
Das Prinzip der praktischen Herausforderung - SocialNow! als Aufforderung
15.04.2016
von Sebastian Thielke - Endlich habe ich es geschafft. Drei Jahre hat es gebraucht, um zu einem Eventformat zu kommen, dass von Anfang an wundervoll, wertvoll und ausgesprochen innovativ ist - SocialNow! Was macht dieses Event aber so besonders im Vergleich zu größeren und breiteren Veranstaltungen, Messen oder BarCamps? Es ist das Format, welches Marketing ausblendet, Praktikabilität aufzeigt und kritisches Hinterfragen von Features, Produkten und Services ermöglicht. Es sind zwei Tage in Lissabon, die ein sehr breitgefächertes Publikum aus Anbietern, ...
 
The Secret Weapon For Collaboration
15.04.2016
Disney and Pixar's successful franchise Toy Story wasn't an inevitable success. In fact, it had precarious beginnings. Woody, the main character, originally resembled a "hard-drinking cousin of Richard Nixon." Although Disney had requested characters with "edge," they knew to trust Pixar's collaborative approach to make the ideas better. Despite working under extreme deadlines, Pixar didn't let the threat of failure lead to disaster. Within two highly collaborative weeks, the team at Pixar presented Disney with the Woody we know today - cheerful, ...
 
Succession Planning and Collaboration Strategy
15.04.2016
by Christian Buckley - If you want to test out whether your efforts to capture the knowledge, wisdom, and expertise of your employees have been successful, you can wait until a key employee retires. But then what? What if critical information walks out the door, gone forever? Most organizations have a litany collaboration tools in place, but they fail to implement a formal collaboration strategy. Talk to most business leaders, and they'll tell you they want their teams to work better together, and for individuals to find the content and expertise they ...
 
Breaking Down the Value Creation Opportunities in A Yammer Post
15.04.2016
by Simon Terry - Value is created in enterprise social networks as people connect, share, solve and innovate together. That value creation is an outcome of the work people choose to do together. Measuring the activity in the technology isn't a measure of the value created, it is simply a measure of adoption. The value of the adoption comes from the organisations strategy and the work of its teams. However, the features in a typical Yammer post, or any enterprise social network, can give us a guide as to how people come together in networks to work in ...
 
Social Learning on Your Enterprise Social Network: Part 1
15.04.2016
by Jennifer Honig - On the April 7, 2016 #ESNchat, we discussed "Social Learning on Your #ESN" with special guest Jane Bozarth, author of Show Your Work. What happens with learning is intrinsic to an organization? When it is inherent and integrated into the culture? What value does it add to the company and its customers? How does it enhance employees' skills and their ability to do their jobs? Enterprise social networks have the opportunity to be a powerful and competitive resource to the organization when Learning & Development becomes Social as ...
 
How Deloitte Digital is Disrupting the Workplace - Virtual Reality, Robots and more
15.04.2016
by Gloria Lombardi - Gloria Lombardi visits Deloitte Digital's innovative office in London to explore the latest workplace technologies with the firm's 'Disruptor' Ed Greig. "The widest trend that we are seeing across all industries is the need for companies to adopt a unified approach to technology, space and talent," tells me Ed Greig, who is known within Deloitte Digital as the Disruptor. He works at one of the consulting firm's unconventional offices in London, which is all about researching and testing new technologies - ...
 
7 Steps of Digital Experience Maturity
15.04.2016
Talking about the "maturity" of an emerging and evolving movement is a bit paradoxical, but when it comes to digital experience there are actions that organizations can take to create enterprise-wide digital maturity. At one point in my career, I oversaw Digital Publishing at Houghton Mifflin, one of the oldest publishing companies in the US. I worked on the implementation / IT side, which involved analyzing and revamping all of the processes to turn them into digital ones, supported by the integration of a variety of systems. I share this because I ...
 
The Antidote for Digital Workplace Chaos: Governance
15.04.2016
We love the digital workplace, with all the potential and advances it offers. But with these benefits comes a dark side, and that dark side is called Digital Workplace Chaos (DWC). Chances are you've experienced it yourself. A plethora of new tools and overlapping features which, we are told, will simplify our jobs, only to find they make them more complex. So many new tools, so many things to get your head around. Social collaboration, that carefree (and standards-free) new kid on the block, bears significant responsibility for this. Groups, workspaces, ...
 
It's Time to Reinvent Your Office Space for the Digital Age
15.04.2016
ew technologies change the way organizations compete. Companies either leverage these new tools or they get left behind by those that do. This was true in the industrial revolution and it's true in the digital revolution. And, these days, one of the most effective ways for enterprises to outcompete their rivals is to make maximum use of technologies that improve the workforce experience. Personalized, Highly Connected Offices Elevate Your Workforce Experience The Smart Office Offices on Demand Offices Get Personal Accelerate Your Company's Competitive ...
 
HR Analytics - The "GPS" of True HR Transformation
15.04.2016
Since the mid-1990s, the phrase, "HR transformation," has been a part of HR's common vernacular. In fact, it is so often-used some regard it as almost a form of HR "smart talk" - something that many talk about, but few really understand how to do. The same could be said - most recently - for the terms, "workforce analytics," "talent analytics," and other variants of this. Given the frequency of use of both, it is critical to understand what HR transformation really is and the role workforce analytics plays in effective HR transformation. "In today's ...
 
Mitarbeiter der Zukunft: Effizienter und flexibler mit der passenden IT
14.04.2016
Wie können weiterentwickelte und neue Technologien die Mitarbeiter der Zukunft im modernen Unternehmen bei ihren Arbeitsaufgaben unterstützen? Eine aktuelle globale Studie von Dell und Intel® beschreibt die unterschiedlichen Mitarbeiter-Tätigkeitsprofile, deren Anforderungen die Unternehmen Rechnung tragen müssen, um im Kampf um Talente bestehen zu können. Die von Dell und Intel Ende 2015 durchgeführte Studie zum Arbeitsplatz der Zukunft belegt die aktuellen Veränderungen. So gaben mehr als drei Viertel der Befragten an, dass die von ihnen genutzte Technologie ...
 
Was macht Intranet-User happy?
14.04.2016
von Thomas Renken - Meine Namics Kollegin Vanessa hatte bereits 2014 einen Blogpost als Zusammenfassung eines Workshops beim IOM Summit 2014 in Köln begonnen, letztlich aber nicht fertiggestellt. Ich war selbst nicht dabei, aber es existiert ein Flip-Chart-Foto mit gesammelten Punkten zu der Frage "Worüber sind Intranetbenutzer potentiell unzufrieden?". Also das Gegenteil der Headline dieses Artikels, aber wie das im Leben so oft ist, muss man erst einmal herausfinden was Intranetbenutzer potenziell eher nicht so glücklich macht. Ich möchte nun versuchen, ...
 
Wann ist der perfekte Zeitpunkt für den digitalen Wandel?
14.04.2016
von Bianca Gade - Wir reden von Readiness und von digitaler Transformation. Wir schreiben zu Disruption, Kulturwandel, Awareness und Akzeptanz und werden nicht müde, Strategietipps und Einführungsempfehlungen zu geben. Alles spannende Themen, keine Frage. Doch wenn Sie sich in der Rolle eines Geschäftsführers oder Vorstands Gedanken zum Wandel machen, werden Sie um eine elementare Frage, die noch vor all den genannten Themen steht, nicht drumherum kommen: Wann ist eigentlich der perfekte Zeitpunkt für die digitale Transformation? Was ist schlimmer: das ...
 
Help Your Employees Thrive By Giving Them Less
14.04.2016
It's easy to get caught up in the bells and whistles of new tools. But if you acknowledge your employees are your business's most important asset, you put the focus back where it belongs. To help your employees thrive, you need to think less about the bells and whistles and more about how to provide them with the most amount of value -- for the least amount of change. Less is More When it Comes to User Interface Augment, Not Replace, How Employees Work Today Social Tools Should Integrate with ALL Types of Data ROI Isn't Just for the C-Suite -- Prove ...
 
How Chatbots and Artificial Intelligence Are Evolving the Digital/Social Experience
14.04.2016
by Dion Hinchcliffe - Digital engagement is once again shifting, as we can see from the main discussions at Facebook's F8 conference this week about the new release of Messenger and its smart chatbots, or when we look at what's happening with popular team messaging services like Slack, which is being "overrun by friendly, wonderful bots." While bots seem like a minor improvement to digital user experience, some believe -- including myself -- that a combination of today's latest technologies will transform this what's-old-is-new-again technology into ...
 
3 questions that determine whether you need knowledge management
14.04.2016
by Nick Milton - There are three question to answer, to know whether you need KM. If you are considering whether to invest in Knowledge Management, there are three questions you need to ask. These are listed and explained below. Is knowledge a key business issue for you? Is there evidence that management of knowledge might be sub-optimal in your organisation? Is it likely that improved knowledge management might add real value? [...] ...
 
Mastering the Digital Transformation Cha-Cha-Cha
14.04.2016
Feeling overwhelmed by the pace of change, or frustrated by your organization's inability to keep up with the competition as your customers continue to demand more digital capabilities from you? If so, you're not alone. But despair not: this article provides a three-step path to a successful digital transformation. But before we get prescriptive, let's get some perspective. Deconstruct 'Digital' Translate 'Transformation' Plan Your Digital Transformation Step 1: Map the Customer Journey Step 2: Prioritize Tactics Step 3: Think and Act Holistically It's ...
 
The Organizational Spectroscope
13.04.2016
Using digital data to shed light on team satisfaction and other questions about large organizations. For several decades sociologists have speculated that the performance of firms and other organizations depends as much on the networks of information flow between employees as on the formal structure of the organization. This argument makes intuitive sense, but until recently it has been extremely difficult to test using data. Historically, employee data has been collected mostly in the form of surveys, which are still the gold standard for assessing ...
 
The Secret To Online Community Success (Hint: It's Not The Technology)
13.04.2016
by Vanessa DiMauro - You wouldn't begin building a house without architecture and design in place. But that's what many companies do when they decide to build a branded online community. They select a technology platform and quickly move to the implementation stage without crafting the business plan, outlining the goals and measures of the community - and most importantly, understanding their customers' needs and how the community will serve those needs. If you want your online community to succeed, you need to do a lot of "pre-shoveling" - spending ...
 
How to Use Events & Conferences to Increase Activity in Your Online Community
13.04.2016
Attending conferences and industry events can be very exciting experiences for customers or members who are looking to network with people in your organization, their peers, and other experts. Live events can deliver a lot of enthusiam for your cause, company, or product. What if you could provide your members with networking opportunities and useful information on the content discussed at the event, long after its ended? Katie Bapple, senior director of community management at Socious, knows that it can be hard to keep the conversation going after the ...
 
The best enterprise search diagram you've ever seen
13.04.2016
Intranet and digital workplace sages have been describing the complex nature of search for years now. But never before have all the contributing factors to good search been captured so elegantly in one visual representation. The diagram in this article is part of our new research report, Intranet Search: A holistic approach to management. Intranet search is usually not so great "Search sucks." Yes, that's a common refrain among intranet and digital workplaces managers at DWG Member Meetings when discussing the challenges they face. Either they are disappointed ...
 
Winning hearts and minds in the 21st century
13.04.2016
Leaders must consider new ways to change the attitudes and behavior of employees. The psychological contract that traditionally bound employees to their employers has been fraying. Many of today's workers, having experienced the pain of the economic downturn and large-scale layoffs, no longer feel as much loyalty and commitment to their organizations as they did even a decade ago. Job hopping has been described as the "new normal," and millennials are expected to hold 15 to 20 positions over the course of their working lives. Meanwhile, middle management ...
 
The four building blocks of change
13.04.2016
Four key actions influence employee mind-sets and behavior. Here's why they matter. Large-scale organizational change has always been difficult, and there's no shortage of research showing that a majority of transformations continue to fail. Today's dynamic environment adds an extra level of urgency and complexity. Companies must increasingly react to sudden shifts in the marketplace, to other external shocks, and to the imperatives of new business models. The stakes are higher than ever. So what's to be done? In both research and practice, we find that ...
 
10 Principles of Organizational Culture
13.04.2016
Companies can tap their natural advantage when they focus on changing a few important behaviors, enlist informal leaders, and harness the power of employees' emotions. How often have you heard somebody -- a new CEO, a journalist, a management consultant, a leadership guru, a fellow employee -- talk about the urgent need to change the culture? They want to make it world-class. To dispense with all the nonsense and negativity that annoys employees and stops good intentions from growing into progress. To bring about an entirely different approach, starting ...
 
Open data and the API economy: when it makes sense to give away data
13.04.2016
Governments and non-profits have been proponents of open data for some time. Time for enterprises to consider the opportunity as well. Open data is one of those refreshing trends that flows in the opposite direction of the culture of fear that has developed around data security. Instead of putting data under lock and key, surrounded by firewalls and sandboxes, some organizations see value in making data available to all comers - especially developers. data-big-data-2-photo-by-joe-mckendrick.jpg Photo: Joe McKendrick The GovLab.org, a nonprofit advocacy ...
 
Das Ende der Hierarchien?
12.04.2016
von Siegfried Lautenbacher - Am Donnerstag, 21. April 2016 findet in Berlin, im "St. Oberholz Zehdenicker" unter dem Titel "Das Ende der Hierarchie? Neue Organisationsmodell­e der Zukunft" ein Digital Workplace Meetup statt, das von uns unterstützt wird. Hier sind nähere Informationen dazu. Ich möchte mit vier kurzen Beiträgen inhaltliche Aspekte und Diskussionsanlässe liefern. Meine Themen werden sein: Warum es zum Ende der Hierarchie kommen wird. Das Zeitalter der Unternehmensdemokratie oder: wie Andreas Zeuch das sieht Wirearchy - Damit an den richtigen ...
 
#cebiteda16 Panel Social Collaboration Technology - und es gibt sie in der Tat, die Unterschiede
12.04.2016
von Ellen Trude - Der Panel-Titel "Social Collaboration Technology" lässt sicher das ein oder andere IT-Herz höher schlagen: wird es DIE Empfehlung geben, mit der man von der Cebit heim ins Unternehmen gehen und verkünden kann: Heureka, wir nehmen XXX? Bevor Sie sich 51 kurzweiligen Minuten Diskussion widmen, sei jedoch schon verraten: es gibt sie nicht, die eine Empfehlung, und angemerkt sei: gut, dass es sie nicht gibt. Zum einen, und das wissen alle nur zu gut, sind in jedem Unternehmen die Bedingungen eben doch ein wenig anders als im anderen Unternehmen, ...
 
Using behavioral patterns to build awesome communities
12.04.2016
Human beings are complicated animals. We are packed with ambitions, fears, desires, anxieties, and other nuggets of the human condition. Of course, the extent and manifestation of these different elements varies from person to person, across cultures, and in different environments. This makes building human systems--such as communities or companies--complicated. To some (typically bureaucrats), it can be tempting to ignore what makes us human and instead create seemingly logical processes, despite the processes not matching our human attributes well, ...
 
The leading enterprise intranet, portal, and collaboration platforms for 2016
12.04.2016
by Dion Hinchcliffe - While there is a relatively small short list of platforms suitable for large enterprise needs, two recent entrants, and some maturing contenders, are shaking things up in 2016. SharePoint: The most common large enterprise intranet and collaboration solution Jive: Born social for the enterprise The IBM Connections Family: An industrial-strength collaboration, content, intranet, and portal platform Slack: The fast growth new collaboration darling Salesforce Chatter and Community Cloud Yammer: Microsoft's more consumerized enterprise ...
 
Enterprise Search's Wicked Problem: User Acceptance Testing
12.04.2016
Anyone who has released an enterprise software application knows how important the final step before release is -- User Acceptance Testing (UAT). A huge amount of guidance is available on how to undertake these tests. Usually they require users to work through test scripts for each of the tasks or functions supported by the application. Software tools, such as HP's Quality Center, also can aid in managing large-scale UAT tests. And from the outset, the technical team, the business teams and the stakeholders needs to agree on what the threshold is for ...
 
Digitale Mitarbeiter sind entscheidendes Erfolgskriterium für Unternehmen
11.04.2016
von Dr. Holger Schmidt - Digitale Tools in den Händen der Mitarbeiter zur Steigerung der Produktivität sind der entscheidende Unterschied der digitalen Pioniere zu den Nachzüglern. Unternehmen in führenden Sektoren wie IT und Medien haben Mitarbeiter, die 13 Mal intensiver digital arbeiten als die Beschäftigten in den zurückgebliebenen Sektoren, hat McKinsey in einer Untersuchung für die USA herausgefunden. Die Folgen sind gravierend: Die Unternehmen mit einer digitalisierten Belegschaft erzielten weit höhere Gewinnmargen als die Nachzügler, wofür natürlich ...
 
WhatsApp will die E-Mail ersetzen
11.04.2016
von Dr. Holger Schmidt - WhatsApp-Chef Jan Koum baut seinen Messenger zu einem Ersatz für die E-Mail aus. "Nutzer können heute schon PDF-Dateien per WhatsApp verschicken. Künftig werden wir weitere Dateiformate hinzufügen, auch für Mitarbeiter in Unternehmen, die Geschäftsdateien austauschen wollen", sagte Koum im FOCUS-Interview. Zusammen mit der gerade eingeführten automatischen Ende-zu-Ende-Verschlüsselung könnte WhatsApp damit eine sichere Alternative zur E-Mail werden, bei der Verschlüsselung zwar technisch kein Problem, aber in der Praxis den meisten ...
 
Die Bedeutung von Governance für Digital Workplace- und Intranet-Projekte
11.04.2016
von Thomas Renken - Der Going-Live eines Intranet oder Digital Workplaces ist für alle Projektbeteiligten zumeist sehr nervenaufreibend und zeitintensiv. Deadlines müssen eingehalten werden und das grosse Datum des "Going-Lives" kommt unaufhörlich näher. Zumeist stehen neben den technischen Herausforderungen auch die Erstellung von neuen Inhalten oder die Migration von Inhalten in diesem knappen Zeitraum an. Wenn es dann noch um das Thema Governance geht, fehlt schnell die Zeit oder das Thema wird sogar ganz vergessen. Dabei handelt es sich um ein Thema, ...
 
3 Ways to Build a Case for Community Management
11.04.2016
Community management is a relatively new role in many companies with many companies having implemented their program just six years ago. This makes it very challenging for experienced community managers to articulate ROI and value on these programs to the management team. Although there is an understanding that community management is helpful, especially in smaller, more nimble organizations, it becomes a harder sell to enterprise-level companies where it's difficult to measure and to justify. As a Community Manager who is currently shaping the first ...
 
Where Do You Stand With Digital Transformation?
11.04.2016
So it's 2016 and every consultancy and advisory firm out there has published stats regarding digital transformation. Let me quickly share a few of my favorites: Forrester states that 74 percent of digital executives claim they have a digital strategy, but only 15 percent of those same executives feel they have the skills to execute on the strategy inside their business In another Forrester survey, 74 percent of business buyers reported they conduct more than half of their research online before making an offline purchase. This means that brands ...
 
The Top 5 Collaboration Challenges ... and How IT Leaders Can Overcome Them
08.04.2016
Shadow IT remains a hot buzzword in the field of collaboration, and for very good reason. The term refers to people installing and using their own, non-company-sanctioned apps and software at work. As employees resort to this BYOC (bring your own collaboration) approach to getting work done, they introduce a host of other challenges for IT leaders. Nor is Shadow IT the only issue facing IT leaders today when it comes to working together. But team players should not despair! Collaboration is still the best way to drive effectiveness and innovation at ...
 
Step 1 to Procurement Social Collaboration: Provide the Platform
08.04.2016
Procurement organizations work as a team -- or, at least, they should. Sure, each member of the organization may have specific duties, but when it comes tacking a specific sourcing project -- say, finding a new supplier -- collaboration is good. Buyers can gain feedback from other members of the procurement organization and hear different opinions on the pros and cons of a possible new vendor. And they can begin to structure "unstructured" conversation, which can be an invaluable supplement to the usual supply and supplier market research gained from ...
 
Your Destiny? Personal Learning, Networks, and Working Out Loud
08.04.2016
Lisa's last blog post Personal Learning Is in Your Future offered a rich mix of springboard ideas and resources. Its breadth made me ponder how best to build on her post. It reminded me of the dilemma faced by consumers in super-sized stores. How to pick just one item from the many possibilities! The New World of Work Eventually, I decided to start with Lisa's justification of why we must become responsible for our professional development and learning with Personal Knowledge Mastery (PKM) -- seek, sense, share. The new world of work requires us to - ...
 
Beyond The Vocal Minority
08.04.2016
A common story. You ask your members what you want, get some good responses, implement those ideas, and the level of activity doesn't go up. The problem is the people most likely to respond are also those who are already as active as they're likely to be. They're the vocal minority. They're the small group that already participate in most discussions about the topic. They're already getting everything they need to be as active as they can be. You need data from the people who aren't participating much. You need the people that make 1 to 5 contributions ...
 
Bringing college to the workplace
08.04.2016
The job market is finally looking up for college students. This year, employers expect to hire 11 percent more new college graduates than in 2015. More than four in ten employers described the job market as "very good" or better for this crop of graduates. Yet most employers struggle to integrate young hires into the workplace. The difference between the working environment of a college student and an entry-level employee is enormous. This disconnect can be costly. Unhappy workers tend to be unproductive and are more likely to leave. That forces companies ...
 
Take Cues From Social Media to Drive Organizational Change
08.04.2016
With change as the one constant in today's business landscape, the question for managers is not "should we change?" but "how can we successfully navigate change?" Businesses looking to develop a culture of process improvement might follow the lead of social media. Two decades ago, no one had heard of social media. Today, it's omnipresent. Social media has become part of how we learn, how we share and how we communicate. It has completely changed the nature of business-to-consumer and business-to-business interaction. Imagine if organizations looking ...
 
What is Knowledge Management like? An alternative to a definition.
08.04.2016
by NIck Milton - Instead of defining KM from first principles, lets use some big data to characerise the topic. The data come from LinkedIn again (as this is one of the few available global datasets which allows us to investigate KM as a discipline) and the investigation is into the clusters of skills-based topics, to see where KM sits in terms of analogous disciplines. The answer is that KM sits with Knowledge Transfer, Knowledge Sharing, Lessons Learned and Communities of Practice as a cluster of skills associated with project management, change management ...
 
Lee Bryant interview: the importance of socialising knowledge.
08.04.2016
The MD of Postshift believes that companies have spent too much time and money on databases to store documents rather than developing the tools and behaviours necessary to spread knowledge. Lee Bryant has always been at the forefront of applying knowledge management through social tools. First with the iconoclastic agency Headshift and now as MD of Postshift he believes that companies have spent too much time and money on databases to store knowledge rather than developing the tools and behaviours necessary to spread knowledge into the living processes ...
 
Where's the fun in knowledge management?
08.04.2016
I've often thought that humour is a vastly under-utilised management tool. Of all the ways we communicate, having fun is often, as my kids say, well 'the funnest'. Oh, the irony that when I looked into studies of humour in the workplace, they are as dry as dust (if you really must look, citations are at the end). Storytelling is a well established organisational learning tool. Anecdote do a brilliant job of training managers in the art of narrative in the corporate world. Funny stories are always the most memorable. In the Knowledge and ...
 
Interne Social Media: Bedeutung verdoppelt, Vertrauen zentraler Erfolgsindikator
07.04.2016
Social Media-Anwendungen in der internen Kommunikation deutschsprachiger Firmen nehmen deutlich zu, sind jedoch immer noch stark unterentwickelt. Hauptgrund dafür ist eine fehlende Vertrauenskultur in vielen Organisationen. Das sind die wichtigsten Ergebnisse einer aktuellen Befragung von 559 Unternehmensvertretern und -beratern durch die Hochschule Macromedia und die SichtWeise Kommunikationsberatung, die in der April-Ausgabe des prmagazins (Rubrik "Theorie & Praxis") exklusiv erstveröffentlicht wird. Nur bei rund 20 Prozent der Unternehmen spielen ...
 
Konzerne wagen sich an Holacracy heran
07.04.2016
Die neuartige Organisationsform Holacracy erweckt zunehmend das Interesse von multinationalen Konzernen. Laut HolacracyOne, dem führenden Beratungsunternehmen rund um das Konzept, bereiten mehrere große Player mit bis zu 100.000 Mitarbeitern Pilotprojekte mit Holacracy vor. Bisher setzen vor allem Unternehmen aus der Tech-Sphäre auf das vieldiskutierte System. Holacracy ist eine neue Art der Unternehmensorganisation, die auf klassische Hierarchien verzichtet und Macht sowie Verantwortung auf alle Mitarbeiter verteilt. Das System der "Selbst-Organisation" ...
 
5 Steps To Awesome Community: Leaders Go Social
07.04.2016
Some time ago, I wrote about employees as brand ambassadors and how they can help - or hurt - an organization's global and social brand. It depends on how well the lines between personal brand and company brand are drawn. Once a company and leadership has the brand issue sorted out, it's time to think more deeply about social community and the actual role of community managers. Many of my clients have created community manager roles. In fact, my friend and colleague Tim McDonald (and several other talented, hard working people listed here - Take time ...
 
Customer Service on Your Enterprise Social Network
07.04.2016
by Jennifer Honig - On the March 31, 2016 #ESNchat we discussed "Customer Service on Your Enterprise Social Network" with guest Jay Baer, author of Hug Your Haters. Enterprise social networks (ESN) have an opportunity to engage the entire company in providing a great customer experience when it is leveraged for customer support. A few of the benefits include lower costs to service customers, decreased response times, and better solutions with SME involvement. Leading these communities are Community Managers. They are the connectors, the "people's proxy ...
 
How to work out loud
07.04.2016
by Rachel Miller - In school we were taught to shield our work and keep our thinking to ourselves. In the workplace we are encouraged to collaborate and communicate with peers. This mindset shift has been expanded on by a practice called Working Out Loud. Yesterday I was a guest speaker at a Masters in Internal Communication course. As part of my talk on knowledge management in the 21st century, I shared thoughts on Working Out Loud and what it means for communicators. John Stepper The phrase was coined by Bryce Williams of Eli Lilly in 2010. It has ...
 
Nuts and Bolts: How (and Why) to Show Your Work
07.04.2016
by Jane Bozarth - "Want to share your work or help others share theirs? This shouldn't be hard, or involve big launches or implementations of platforms, or require the use of tools with a long learning curve. Pay attention to where it could fit into your workflow. Look at your existing systems and channels." In August 2012 I wrote a column about narrating work, focused largely on watching my friend Gloria work and learn out loud on Facebook about the art of cookie making. The experience of seeing someone share photographic examples of small challenges, ...
 
Why Your Intranet Must Be Mobile-Friendly
07.04.2016
In today's modern and social digital workplace intranets are integral to business communication, productivity and success for an increasing number of businesses across a range of industries. From internal collaboration across multiple departments and locations, to information management and enabling your entire workforce to stay connected using social tools, a business intranet serves a range of functions. A key aspect of successful intranets is the ability to support mobile users. With the growing number of people telecommuting, traveling for business ...
 
How Important is Enterprise Search and Findability?
07.04.2016
A key component of a company's growing digital workplace is the development of its Enterprise Search and Findability, or the tools available to search for company content. This structuring requires a level of mindfulness in content creation--is the data set up in such a way that relevant search terms will yield useful results? Is the presented information up-to-date and accurate? We spoke with Kristian Norling, founder and CEO of Intranätverk, for his take on this potentially powerful workplace element, at its core. "For a 21st century knowledge worker, ...
 
How best to use Video in Knowledge Transfer
07.04.2016
by Nick Milton - There are many advantages in using video as part of your KM program. Here are some of the plusses and minuses. The use of video can make a big difference to the effectiveness of knowledge transfer. This story, for example, about transferring knowledge of "how to parboil rice" to women farmers in West Africa, shows that the reuse of the knowledge transferred by video was much higher than knowledge trnasferred by workshop (72% as opposed to 19% - see the graph). But what are the advantages, and what are the disadvantages of video use? ...
 
Searching For Real Value in Digital Transformation
07.04.2016
The jury is out on whether businesses save any money through digital transformation. Typically, companies replacing existing internal and customer facing processes with digital systems look for productivity gains to offset the cost of these digital transformation projects. Unfortunately, looking for cost savings is asking the wrong question. The mainstays of digital transformation -- cloud, social and mobile systems -- accomplish something more important: They offer organizations a greater capacity to engage with an individual. An Ecosystem of One Preparing ...
 
How Ideas Spread: The Role of Social Networks
06.04.2016
As we delve into our first investigation of how ideas spread (see the series intro here), we discover there's one thing that most researchers seem to agree on - the importance of social networks. Let's uncover what this means by stepping behind the lens of a social scientist and exploring five prevalent theories. When it comes to social networks, researchers are exploring how the intricate web of our relationships - with friends, family members, and colleagues (and their connections), both in the "real world" and increasingly online - acts as a vehicle ...
 
Automate work, not people
06.04.2016
by Harold Jarche - Standardized work continues to be automated, by software and machines. The re-wiring of work is essential for every part of our economy. The challenge is to identify what work can be automated and focus people on being more creative, both in dealing with complex problems and in identifying new opportunities. Human creativity is a limitless resource. Too often, it is wasted in our organizational structures. [...] My recommendation over the past few years has been that every person in an organization, with the help of data and peer feedback, ...
 
From empowering teams to improving efficiency - why knowledge sharing is crucial to the workplace. And how you can improve it.
06.04.2016
The digital age within which we live has seen many great transformations, and perhaps none more so than the transition into a 'knowledge economy' (with the 'automation economy' the next anticipated shift, but we'll save our thoughts on that for another article). Where a physical labour force, working in construction or mining for resources, was once the key economic driver, now the economy is being driven by organisations which mine for information. However, information alone can have limited worth. Real value is only created when information is accurately ...
 
Mapping where knowledge gets stuck
06.04.2016
by Nick Milton - Knowledge transfer often requires several steps, and knowledge can get stuck along the way. But where are those sticky points? I have often used the analogy of a Supply Chain when looking at knowledge transfer, with knowledge as a resource to be supplied to the knowledge workers on whose decisions the firm depends, in order to support them in making the best available decisions. That knowledge supply chain can be very simple, in the case (for example) of a supervisor coaching their staff. Or it can be complex, as in the case of organisational ...
 
New Research Shows Why Focus On Teams, Not Just Leaders, Is Key To Business Performance
06.04.2016
Deloitte just launched a study of people challenges in business, Deloitte Human Capital Trends 2016, and the results were striking. Among the 7,000+ companies who responded (in over 130 countries), the #1 issue on leaders minds is "how to redesign our organizational structure" to meet the demands of the workforce and business climate today. The conclusion, after almost a year of study, is that today's digital world of work has shaken the foundation of organizational structure, shifting from the traditional functional hierarchy to one Deloitte calls a ...
 
Email: the weapon wielded by the passive aggressive colleague
06.04.2016
Upshot: Whether it be silence or brevity, the medium is perfect for communicating quiet hostility. When Ray Tomlinson, the man credited with the invention of email, died 10 days ago, all sorts of people saw it as an excuse to complain about how his creation has messed up our office lives. It has prevented us getting things done, fried our brains and taught us to go on working even when in bed. I have a different accusation to level at email -- it has made us all passive aggressive. It has encouraged us to sulk, to be falsely polite, sneaky and obstructive. ...
 
4 Reasons Why Your Digital Transformation Is Floundering
06.04.2016
Big changes can be extraordinarily rewarding, but they're rarely easy. This certainly holds true for companies investing in digital transformation. These companies are incorporating new tools and processes into their business and IT models to provide better experiences to customers, no matter where they are in the customer lifecycle. Customer expectations have never been higher. They want to engage with companies through mobile devices and across social media, and they expect helpful, personal responses in real time. Brands see profound benefits when ...
 
What Is #ESNchat and Why Should You Care?
05.04.2016
by Jeff Ross - "ESN" is an industry term that stands for Enterprise Social Network (or Networking). It refers to the use of internal social platforms that are used by employees of companies to more easily and efficiently collaborate with each other. #ESNchat is a weekly Twitter chat I started in September 2013 as a means for ESN professionals and enthusiasts to come together from around the world, discuss topics specific to ESNs, share ideas, make connections, and help drive forward the field as a whole. After more than 2.5 years, the chat continues ...
 
Breaking down internal silos with Facebook at Work
05.04.2016
NCF Gares & Connexions is one of a handful of companies worldwide now beta-testing Facebook at Work. Thanks to Laurent Solly, CEO of Facebook France, we began a pilot with around 30 employees this February. And after a one-month learning period, on March 24 we opened up Facebook at Work to all of our 3,200 employees - in Europe, China, India, the Middle East and Africa. Each of them can now connect with colleagues just as they do with friends on their personal Facebook page - and it's just as easy to create groups, comment on photos, "like" videos, ...
 
Digital transformation and HR's changing role
05.04.2016
SUMMARY: From onboarding to analytics, the workplace faces digital transformation and HR must adapt, says Charles Ashworth, SVP of employee success at FinancialForce. Digital transformation is reshaping the workplace. Those that underestimate its influence will feel a very real effect on their bottom line. Gartner predicts that by 2017, 25% of companies will lose their market position as a result of digital business incompetence and a failure to respond to how employees want to work. This 'people' dimension is perhaps the most challenging aspect facing ...
 
The Culture of Sharing - New World of Learning for Service Management Staff
05.04.2016
Capabilities are the organisation's most important asset The performance of any organisation depends not solely on process models and governance structures but on capabilities. It is recognised that in an organisation, the people (and therefore their capabilities) are its most important asset. On that basis, the continued professional development of those people, including those working in service management, needs to be seen as a career-long journey in which the need to incorporate opportunities to learn far outside the traditional classroom environment ...
 
How to Grow a Knowledge Sharing Culture
05.04.2016
How to grow a knowledge sharing culture - a culture where people expect to share their knowledge with others and willingly ask others for help when they need it. In other words, a culture of generalized reciprocity - that wonderful term that means we help another without expecting a direct return from that person, but with confidence that others will help us when we have the need. If you are a startup- you probably had that culture from the beginning. The really difficult question is how to turn a culture around when the existing norm is, "I'm too busy ...
 
Using A Knowledge Library To Build Employee Thought Leadership
05.04.2016
Altimeter Group has a great quote referencing content measurement across multiple disciplines: "But measuring only for sales and leads - or simply relying on volume or vanity metrics such as "likes" and "views" that contain little innate business value or meaning - undermines and devalues investments in time, media, employees, technology, and vendor relationships." The last part, focussing on employees specifically, is very important. Content has changed, especially within the enterprise. What was once a purely marketing tactic has now evolved into a ...
 
Mind the (digital) gap
05.04.2016
Digital means different things to different people. Social. Mobile. Cloud. The Internet of Things. Big Data. All of the above. Ask five executives and you're likely to get five different answers. But no matter how you define it, interest in all things digital has skyrocketed in recent years. According to a recent survey, 76 percent say digital technologies are disrupting their industry to a great or moderate extent. And, consider this graph showing the popularity of the search term "digital transformation" on Google. Given the intense focus on digital, ...
 
Deutsche Gründlichkeit tötet Innovation?
05.04.2016
von Harald Schirmer - Ein paar Gedanken auf die Schnelle - inspiriert durch die vielen Diskussionen zu #Tesla #Model3: Es sind Tugenden die uns Jahrzehnte lang erfolgreich gemacht haben: Gründlichkeit, Genauigkeit, Effizienz, Strukturiertheit und logische Erklärmodelle. Genau das wird uns in der Komplexität, der Unberechenbarkeit aber vor Allem in der Geschwindigkeit einer VUCA Welt zum "Klotz am Bein". Nicht, dass wir das nicht mehr brauchen, aber es hat Ausmaße angenommen, die kaum noch Kreativität, Freude an der Arbeit oder echte Innovation zulassen. ...
 
5 Erfolgsfaktoren für erfolgreiche Social Collaboration Projekte
04.04.2016
von Lukas Pfeiffer - Social Collaboration Plattformen sind ausgereift und vielfältig einsetzbar. Eine Einführung kann nur dann erfolgreich sein, wenn der Anwender mit seinen Anforderungen im Mittelpunkt steht. Seit gut einem Jahrzehnt beschäftigen sich sowohl Softwarehersteller wie auch Anwenderunternehmen mit dem Thema Social Collaboration im Unternehmenskontext. In den vergangenen Jahren ist viel passiert beim Angebot der "Social" Kommunikationsplattformen und Wissensmanagementlösungen. Die Plattformen haben sich weiterentwickelt und sind erwachsen. ...
 
Fünf Tipps für das Social Business: Wie Unternehmen Social Software erfolgreich einsetzen
04.04.2016
Im Zuge der Digitalisierung ihrer Prozesse arbeiten viele Unternehmen auch daran, Kommunikation und Kollaboration ihrer Mitarbeiter mit Social Software zu verbessern. Doch mit dem Kauf und der Einführung einer Software allein ist es nicht getan. Für das Social Business braucht es ein Konzept und eine Strategie, die dynamisch immer wieder an Veränderungen angepasst werden muss. Immer mehr Unternehmen entwickeln sich im Zuge der Digitalisierung zum Enterprise 2.0 - zu Organisationen, die für Kommunikation und Zusammenarbeit Social Software einsetzen. Eine ...
 
The Big Failure of Enterprise 2.0 Social Business
04.04.2016
This isn't a "shock & awe" title to merely draw you in. This also isn't a blanket claim from an "expert" who has never been in the trenches that "social business is dead". Enterprise 2.0 (aka social business) is not dead. Significant progress continues to be made. More and more enterprises have social business strategies and efforts for both marketing & internal collaboration. However, enterprises with several years of Enterprise 2.0 efforts under their belt have failed to reach the tipping point and cross into mainstream adoption of social collaboration ...
 
In search of enterprise social network success
04.04.2016
Despite early promise enterprise social networking has not yet lived up to expectations. Mostly because organisations have failed to get buy-in from all levels. New research reveals this is partially due to a level of suspicion that they will disrupt traditional hierarchies. Back in 2012 the McKinsey Global Institute published a report The social economy: Unlocking value and productivity through social technologies. It was full of enthusiasm for the potential of social networking technologies to increase communication and collaboration in the enterprise ...
 
CEO Community Engagement Shows Members "You're There and You Care"
04.04.2016
An association executive director shares how spending up to 20 percent of her work time in her online member community helps build relationships--and happy members. This is how a virtual environment can make you seem more real. Lori Gracey is executive director of the 15,000-member Texas Computer Education Association, and she's a morning person. Every day, she gets to work around 6:30 a.m., and her first task is reading, posting, and responding to questions in TCEA's online community. TCEA has 18 staff members, so Gracey could easily delegate the role ...
 
4 Ways Your Employees Can Communicate More Effectively
04.04.2016
If you don't call it out, nobody is going to see it until it's too late. I am the Editor in Chief at a digital think tank and marketing agency called Idea Booth. I lead projects, but I also follow on projects. Some days, I'm in the driver's seat. Other days, I am the wide-eyed newbie furiously taking notes trying to keep up-and that's a good thing. But in both circumstances, the same fundamental habit exists: communication is everything. To preface what I am about to share, I'll say this: My background is in video games. ...
 
You Should Work Out Loud in the 21st Century
04.04.2016
If you have been engaging with my thinking on building thriving 21st century organizations, you will know that this is the best time to be alive as we live in an open and connected world. If this is our first encounter, I look forward to connecting and learning from your thinking. That is what is so exciting about our century: our ability to find the right people at the right time to have conversations and co-create. To truly understand the power of technology, you need to start with what you want to create in your organization and get the technology ...
 
Seeing the "Social" in Social Media
04.04.2016
by Valdis Krebs - Twitter is more than a timeline. It is also a set of emergent networks that form, and re-form, over time. I often participate in online chats on topics I find interesting and useful. It is via these chats that I often find new and interesting people to follow on social media. I often check in on #innochat on Twitter - an ongoing conversation about innovation by those that practice it, or mentor others through the process of innovation. Interesting conversations reveal useful people. Twitter chats happen around a set of questions on ...
 
Hiring a Community Manager: 5 Things You Need That You Haven't Thought Of
04.04.2016
So, you want to hire a "community manager?" There are certainly a lot of candidates available to you. It can seem like a sexy title if you've never held the position. Who doesn't want to "play" on the Interweb all day? Next to game designer, it's one of those hot careers that a large number of people see as mainly enjoyable versus a grind. But if you're trying to create serious online engagement with your community members, you don't want to hire a lightweight. And to avoid people who love the title, but don't understand the role, you need to lure the ...
 
Your Intranet Probably Sucks - And Here's Why
04.04.2016
Agility, speed and the ability to adapt to changing conditions are key attributes of growing companies. They are key elements that separate them from stagnant companies. But odds are your intranet is killing your company's chances at staying lean and agile. Your employees can't find what they're seeking. They spend an inordinate amount of time clicking through pages that are either outdated or contain incorrect information. They waste an hour or more each day searching for the right information. All that has a bad effect on the customer experience you ...
 
Can Search Unite the Digital Workplace?
04.04.2016
by Steve Bynghall - Businesses intent on building their digital workplace face the same challenge: creating a more cohesive, consistent and integrated experience from the disparate workplace technologies teams use. To do this, some businesses are employing several tactics, including establishing single sign-on and using the intranet homepage or navigation as a gateway to different applications. Others are choosing to integrate specific applications -- for example, fusing collaboration and social tools into the intranet -- while the enterprise app store ...
 
Customer-centred KM
04.04.2016
by Nick Milton - Knowledge transfer in an organisation is like a market-place, and every transfer of knowledge requires a supplier and a customer. To be effective, a market must be customer-centred. I am focusing here on knowledge transfer, not on the creative act of innovation that comes from people combining their knowledge to make something new. I am also focusing, not on the customers of your organisation, but on the customers for the internal knowledge transfer, namely the knowledge workers in your organisation. In knowledge transfer, there is someone ...
 
Teach People To Value The Information First
04.04.2016
by Richard Millington - In our rush to get people to share knowledge, we often fill intranets and communities with information everyone already knows. That's not much use to anyone beyond the beginner level. A simple 101 guide can take care of most beginner questions (and a 102 guide can take care of the most frequent questions after that). Getting people to share what they know is only useful if others value that knowledge. They only value that knowledge if; They didn't already possess it They think it will be useful. The former is easier than the latter. ...
 
The One Big Reason Every Business Needs To Embrace Complexity
04.04.2016
The underlying premise of any organization is to create value. Historically, firms have done so through engineering ever greater efficiency. By honing internal processes, optimizing the supply chain and reducing product inventories, managers could improve margins and create a sustainable competitive advantage. That's created a bias for simple, linear thinking. Adding extra variables to any process is bound to increase errors and diminish quality, so generations of managers have been trained to wring complexity out of the system in order to create streamlined ...
 
Problem-based work - The lessons from Google
04.04.2016
by Esko Kilpi - There is a mental framework that is used when dealing with work, and another distinct mental framework regarding learning. But what if we could talk about work the same way we talk about problem-based learning? What would this kind of work look like and what kind of managing and organizing would support it? There may be a triggering event that needs to be seen and understood. The goal is then to define the problem together with the customer. The task is not to sell (a solution that may have worked earlier), but to learn, to understand ...
 
What is Your Network Telling You?
01.04.2016
by Susan Scrupski - I caught up this week with Cai Kjaer whom I've known via the social web as one of the founders of Optimice. We used Optimice at Change Agents Worldwide to map our core competencies within the network. I've always been a big fan of Social Network Analysis (SNA), and feel we are leaving a lot of actionable information on the table when we don't observe what is happening organically within our networks. As just one example, ESN strategists spend a lot of time identifying who might be a good candidate to advocate for working socially, ...
 
Narrate your work or be eaten by the bear
01.04.2016
Back in the days, when there were no computers, not even paper or writing material, people used to tell stories to each other. Sitting around a bonfire, stories passed on from fathers and grandfather's to share their knowledge from generations back on how to survive. [...] What is so powerful about working out loud (narrate your work) on a social platform with your team at work, is that you capture exactly what you need. The context, history, lessons learned, improvements and decisions. So, when a new colleague joins, they don't need a bullet point list, ...
 
Why we need more T-shaped graduates
01.04.2016
Opinion: Young workers who combine knowledge with an ability to collaborate across different disciplines are in high demand. The gap between the skills students learn and the skills employers need is becoming a serious issue worldwide, according to a recent World Economic Forum report. Concerns are growing that education systems are failing to equip students with the knowledge and attributes they need to flourish in the workplace. These concerns were very much to the fore last week in Washington DC, where I spoke at the T-Summit. This is an annual conference ...
 
Developing the Next Generation of Enterprise Leaders
01.04.2016
Aspiring corporate leaders first learn to build and implement visions for their individual business units. But as they advance in their careers, executives also must learn how to lead with an enterprise perspective. Anat Gabriel is managing director and chairman of Unilever Israel, a relatively small operation that sells the usual array of Unilever products but also has two categories of its own, a breakfast cereal brand called Telma and a line of snack foods that are unavailable anywhere else. She calls them "local jewels"; they account for about a ...
 
4 Myths of Social Learning
01.04.2016
In the last couple of years, I have spoken to many corporate Learning and Development practitioners about how they may support and enable opportunities for their workforce to learn collaboratively with each other in and during the flow of their every day work. That is, "social learning". During these conversations, I noticed that there were some general assumptions about it that I would like to dispel here. Myth 1: Social Learning is a New Fad Myth 2: Social Learning Means Only One Thing Myth 3: You Don't Have to Be Social to Get Social Myth 4: Social ...
 
The IoT is Revolutionizing Your Workplace
01.04.2016
What if your office could talk to you? Imagine an office that could help you remember all the things that you needed to do during the day or week, highlighted the important client meetings happening mid-week or even notified you of an important conference call. Picture an office that could even connect with your alarm so that you wake up earlier than normal and then sync up to your car, which tells you which route to take to avoid the morning traffic to reach your meeting in time. While this may seem a bit far-fetched today, this is exactly how offices ...
 
6 Reasons Platforms Fail
01.04.2016
The success of platform businesses like Alibaba, Airbnb, and Uber is so remarkable that discussion about them often misses just how hard they are to build. For every successful platform, there are many more that struggle or simply don't make it. Apple and Google, two of the world's most valuable companies, have had their share of platform failures as we'll show. Studying these successes and failures, we've identified half a dozen key reasons platforms fail, all of which boil down to managers' misunderstanding of how platforms operate and compete. Platform ...
 
How to stop your communities becoming LinkedIn-style ghost towns
01.04.2016
by Nick Milton - The LinkedIn groups are failing as a medium for community discussion. How do we stop communities of practice in our own organisation going the same way? I blogged a couple of weeks ago about how so many Linked-in threads start with a statement - and so receive few if any replies. Now this same idea has appeared in the Huffington Post. The Huffington post article by JD Gershbein, entitled "The LinkedIn groups have become ghost towns", describes what he terms the demise of the groups. Seen initially as a technology to support discussion ...
 
What is Knowledge Management? Small Business Guide.
01.04.2016
by Tim Eisenhauer - "The only true wisdom is in knowing you know nothing." - Socrates - While the quote above may hold true for life's deepest questions, it's not particularly helpful when running a business. Beyond desks and computers, and perhaps inventory, a business's value is the collective sum of the knowledge held by the people who work there. In every organization, regardless of the size, information is created, captured, shared, and modified. Eventually this information becomes a commodity. Acquiring this information represents ...
 
Tell Your Boss to Shower & Other Ways to Survive Soul-Sucking Meetings
01.04.2016
Cut the crap. Your perpetual smile and feigned enthusiasm don't fool me. I know you'd rather watch an infinite loop of a sleep-inducing movie like Dances With Wolves than drag yourself into one more business meeting. Between the anxiety generated by the cell phone bans (Who might have called? What did I miss? OMG ... what celebrity is naked today?) and the frustration of listening -- again -- to That Guy Who Never Shuts Up, these meetings totally ruin your day. Meeting Overload Meeting Survival Cheat Sheet [...] ...