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Curated hints on Digital Transformation, Enterprise 2.0, Enterprise Social Networks, Social Intranets, Social Collaboration, Knowledge Management, HR 2.0, ... and all the rest
Dr.-Ing. Carsten Rose – Effective: 31.03.2016
Social Business Digest by caro - Archive 03/2016
 

Archive 03/2016

 

Willing to become a truly digital and collaborative business?
31.03.2016
by Bertrand Duperrin - No matter the words used, nearly any business wants to become digital and collaborative. Digital because it's the current buzzword, even if there's no agreement on what it means. Collaborative because it will be difficult, if not impossible, to respond to the complexity of their environment without better cooperation and collaboration. But bad habits die hard. Even if it's not always easy, businesses manage to move forward, be more or less successful but even a small issue is enough to bring them back to the starting point. An ...
 
What is Digital - the return
31.03.2016
We are in the midst of the Digital Revolution, a globally relevant event lasting (in all likelihood) a small number of decades on a world timeline of millennia. It is the third, fourth, fifth, sixth or even seventh Digital Revolution, depending on which article you choose to believe when you ask Google. In truth of course, there is no right answer because the only right answer could be determined with the insight given by time travel, looking back on these times from, perhaps, the 23rd century. If we get that far. I, and multitudes of others, have written ...
 
Why Radical Adjacency is so important in Social Media
31.03.2016
The pursuit of new products and new markets has been termed "radical adjacency" -- the powerful strategies that adventurous organisations develop to dominate or capture markets where they have little or no prior experience. Increasingly companies will find that they have to acquire skills across hardware, software, service and communications (and hence data) to innovate at service convergence points, like medical, digital, social media and mobile or marketing. Radical Adjacency The key tenet of radical adjacency is the pursuit of growth in contrast to ...
 
What's the point of project KM plans?
31.03.2016
One of the push-backs we often get when we introduce KM plans is "why do we need a plan? Any good engineer will naturally do all the learning they need; surely a KM plan or learning plan is just added work for no added value?" My usual reply is to draw the analogy with a risk management plan. Any good engineer will naturally be aware of risk, and will put in place mitigations against all the risks he or she can think of, but there is still value in the whole team sitting down and discussing the risks to the project, and developing a risk management plan ...
 
Does digital technology improve governance?
31.03.2016
Digital connectivity is viewed by many in technology and development circles as central to achieving the 17 Sustainable Development Goals (SDG's). Luminaries supporting the Connectivity Declaration are among them. Technology can indeed be transformative. India's digital identification scheme (Aadhar) has given over 950 million Indians a verifiable identity, enabling millions of poor people to receive government subsidies that were previously being diverted to others or for which they had to pay bribes, also saving the government billions of dollars.[1] ...
 
Returning to Autonomy
31.03.2016
by Simon Terry - Ubiquitous communication is taking us back to approaches to organisation of work that predated modern communications. The challenge now is not lack of communication. The challenge is the complexity of ubiquitous communication. [...] In this complex adaptive system, we can no longer expect an all powerful centre to see and manage the processes, policies and business. We have returned to autonomy. People are hired for trust, autonomy and the creative talents to manage a business because there is no other way to manage complex affairs in ...
 
How Collaboration Inside the Enterprise has Shifted
30.03.2016
Businesses today know that success in the marketplace requires an understanding of knowledge management and collaboration as well as increased options for flexible work/life balance for workers. Organizational psychology backs up the pursuit of open collaboration, and in many cases, a flexible work environment inspires loyalty and productivity. Combined with a younger workforce interested in new technology, these changes have significantly impacted enterprise-level collaboration and raised many questions for business leaders. Technology has advanced ...
 
Internal Benefits to Becoming a Social Workplace
30.03.2016
It has become clear that social media has an undeniably large effect on business. Whether it means entertaining customers across platforms, handling customer concerns, driving sales, or establishing brand image, the importance of the consumer-facing aspect of social media is now common knowledge. However, when it comes to the effect social media has on a business internally, management has a much more negative view. What immediately jumps to mind is an employee wasting valuable work hours scrolling through their numerous social feeds instead of doing ...
 
Social Collaboration Is on a Roll
30.03.2016
The energy and excitement is contagious, but don't shortchange the stuff that ensures enterprise systems are safe and reliable. Having just returned from Enterprise Connect 2016, I sat down at my desk the other morning and on the front page of The Wall Street Journal's Workplace Technology section I found the article, "How I Tamed the Email Beast at Work." The author, technology researcher Alexandra Samuel, went on to say in the subtitle, "By replacing email with new collaboration tools, I cut my inbox and became more productive." Given the ...
 
#JiveWorld Takeaways 2016
30.03.2016
by Jennifer Honig- On the March 24th #ESNchat we discussed "#JiveWorld Takeaways." JiveWorld is Jive Software's annual conference. We were glad that both JiveWorld attendees and Jive Software users shared their insights with respect to the event and the product. Please note that #ESNchat is "vendor neutral" and does not endorse any specific platform. [...] In what ways does @JiveSoftware excel as an #ESN platform? In what way is @JiveSoftware lacking as an #ESN platform? Do you see it improving with upcoming releases? For those at the recent #JiveWorld ...
 
Point-Counterpoint: Will Email Ever Disappear From The Workplace?
30.03.2016
We asked two leaders at the front lines of enterprise communication tech if email will ever die. Here's what they said. Gmail announced last month that it now has over a billion monthly active users, a benchmark it passed while the rest of us have been busy debating the likelihood of email's impending demise. That isn't to say the tool that so many of us rely on, tend religiously, and supposedly still don't use properly is guaranteed to persist forever in the workplace. In fact, messaging apps like Slack and a slew of others are working hard to ...
 
Fix your intranet search results with 5 tactical improvements
30.03.2016
by Wedge Black - I just spoke to Martin White about his up-coming enterprise search workshop and while we were ostensibly working out the logistics of the day, Martin gave me an introduction to the complexities of intranet and website search. As a previous intranet manager, and current consultant, I have heard myself promise better search to stakeholders without knowing what the heck that even meant. Martin's five crucial points fill in the gaps and explain why it is incredibly hard to make incremental improvements. Martin believes holistic change is ...
 
What's the best thing to do with uncodfied knowledge?
30.03.2016
by Nick Milton - Knowledge Managers sometimes assume that the best thing to do with uncodified knowledge - that undocumented knowledge that people still hold in their heads - is to capture it. Often however the best thing is to leave it where it is. There are very many examples of cyclic Knowledge Management models where the cycle begins with "Capture", or at the very least, contains "Capture" somewhere within it. This is a result of a default assumption that to manage knowledge, it must be codified. "We must make our tacit knowledge explicit" Knowledge ...
 
How to Capture an 8-Second Attention Span: Be Relevant
30.03.2016
According to recent research, the number of seconds it takes you to get to THIS point of the sentence -- 8 seconds, to be precise -- is the amount of time you have to make an impression on a customer. Customers today are seasoned multi-taskers, moving from smartphone to table to laptop up to 21 times in an hour. Because of this, marketers must compete for something more precious than completion of the marketing funnel stages. They need to compete for attention in an environment where goldfish reportedly have greater ability to focus than the average ...
 
Collaboration Is Not an Outcome
29.03.2016
Collaboration is good. We know that. So why is it, with all this technology available to us and a world seemingly infatuated with social apps, so many collaboration initiatives fail to meet expectations? One of the most common mistakes strategists make is to assume that collaboration is an outcome. An end state. They assume that providing digital tools and modern working spaces will, unless the world caves in, result in an end state of workplace collaboration. Box ticked. All good. Many organizations are discovering that this isn't a given. All that ...
 
Make Social Technology Count In Your Workplace
29.03.2016
A friend, who was involved in developing early word processing systems (imagine a world without Microsoft Office or Open Office), was talking about the productivity-improvement claims made by fans of word processing. I'm like WHAT decade are we in? Smiles. I'm GASPing for air. By moving offices and workers away from typewriters, Dictaphone machines and stenography, businesses were supposed to see huge productivity gains. Employees would be empowered and secretaries (try finding a few of those today -- know what I mean?) would have time to work on projects ...
 
Emerging into Teal through Working out Loud Part 3: Evolutionary Purpose
29.03.2016
A few weeks ago, at a TealNZ Meetup, my friend Anake shared this poweful quote that shifted my lens on purpose: "You are not a drop in the ocean. You are the entire ocean in a drop." - Rumi - In Reinventing Organizations, Frederic Laloux describes the idea that just as our individual purpose evolves, so does the organization's purpose. Evolutionary purpose was a tricky concept to get my head around. Some people believe that our purpose stays consistent throughout our lifetime -- but that hasn't been true for me. Absolutely everything has evolved -- the ...
 
Digital Natives know better? It's the attitude that counts
29.03.2016
An integral part to our approach to achieve meaningful adoption of collaborative technologies is the need to raise the digital capabilities of the organisation. Understanding the underlying concepts of how people and networks interact is much more important than say, a session focused on explaining the different functionalities available on the platform. Based on our experience, investing in building this understanding pays off more than focusing on a "click training" approach. In order to build these digital capabilities, we've designed a learning programme ...
 
Pointless, and the curse of knowledge
29.03.2016
by Nick Milton - If you want a graphic illustration of the Curse of Knowledge, watch the UK quiz game "Pointless". Contestants on the programme, who play in teams of two, are tasked with finding the most obscure answers to general knowledge questions based on pre-conducted public surveys of 100 people from the UK. They need to find a correct answer, based on their own knowledge, but which is known to as few as possible of the 100 people surveyed. A correct answer which none of the 100 people in the survey gave is deemed a "pointless" answer. This game ...
 
Design the Work
29.03.2016
by Simon Terry - Don't design workflow for the product features. Design work for the people. Let them improve the process from there. Features Change Microsoft MVP Melanie Hohertz, Online Communications Lead of Cargill recently remarked in conversation 'People need to stopping designing workflow in Yammer around product features'. This comment is needs to be more widely understood as it is a key source of frustration for many community managers and their organisations. I am not surprised Melanie would so simply distill the issues vexing community managers ...
 
Mobile Content Management: Wildwuchs bei Datenspeicherung frustriert Anwender
28.03.2016
Bereits vor zwei Jahren gaben IT-und Fachbereichsentscheider deutscher Firmen an, dass sie das Bearbeiten und Teilen von Dokumenten zukünftig sicherer gestalten wollen und umfassende Business-Lösungen zum File Sharing und zur Synchronisation planen. Zwei Jahre später hat IDC nachgefragt - mit überraschenden Ergebnissen. Trotz der hohen Bedeutung für die Produktivität der Mitarbeiter haben viele Knowledge Worker in deutschen Firmen und Organisationen weiterhin nur unzureichenden Zugang zu den Dateien und Dokumenten, die sie für ihre Arbeit benötigen - ...
 
Is digital experience management the new social business?
28.03.2016
by Dion Hinchcliffe - As companies seek a sustainable grasp on digital engagement, the focus on holistic experience management is treading a lot of the same ground as an earlier related concept, social business. Will organizations ever have one model for online engagement? The last half-decade has largely been a drawn out struggle for organizations as they attempt to find their way towards a pragmatic and workable management model for digital engagement with their stakeholders. At issue, among other top factors, is a blistering rate of digital evolution, ...
 
Readers' Corner: Working out Loud
28.03.2016
In this blog post, I'd like to discuss the concept of "Working Out Loud," a concept I use to capture tacit knowledge. In its most basic form, "Working Out Loud" shows our work or ideas to others who might benefit from it. It makes the walls between silos more permeable by connecting people through ideas. For me, when facing a challenge for which I don't have a go-to resource, I ask myself the following four questions to help me decide if I need to capture or document my experience (tacit knowledge) with the purpose of sharing it with others: Challenge: ...
 
How to Measure Culture Change Without Killing It
28.03.2016
by Céline Schillinger - For someone who's never been a huge fan of numbers, the topic of measurement has kept me surprisingly busy lately and - to my bigger surprise - interested. My work (my passion) is to support business and organizational transformation, through social and digital initiatives that mobilize internal or external stakeholders. Corporate activism is a very powerful lever for change. Engaging people at scale in a movement, triggered by a cause, for them to collectively create the change, produces much deeper and more sustainable change ...
 
3 Intranet Communications Myths, Busted
25.03.2016
Once upon a time the business elite controlled content and commenting caused palpitations in the board room. Now employees have a voice, and it's something to be encouraged. Interact research of over 550 global companies measured the intranet behaviors of more than 300,000 employees, unveiling what influences them most and which activities have the greatest impact. The results have changed the way we understand workplace collaboration and communication, and give us the opportunity to dispel three common internal communications myths that may be holding ...
 
Collaboration and Leadership Everywhere
25.03.2016
We live in amazing times. We have an opportunity to reshape our organizations and societies and make them more responsive, adaptive and efficient. Digital is a blank canvas. We could equally create a dystopian society with constant surveillance and more and more people losing their jobs to software and robots. However, one thing is certain: It is our choice. Never before in human history has there been more belief and power among the masses, and as little respect for the elite and establishment. If we don't transform our societies into better places, ...
 
Changing Your Company Culture? 4 Ways Your Online Community Can Help
25.03.2016
"Culture is to recruiting as product is to marketing." - Dharmesh Shah, cofounder of HubSpot. Company culture is a big selling point when it comes to hiring and branding. People like to do business with brands they know, like, and trust. A talked about (and envied) culture is one that draws people in, whether it's customers or employees. If you have a culture you're not happy with, one that's not clearly defined, or one with a lot of disengagement, it's a good idea to change your company culture and make it more appealing. To improve your culture, you ...
 
The Link Between Communities and Culture Change
25.03.2016
by Rachel Happe - This month, at JiveWorld, I presented Becoming a Community Ninja: 5 Secrets of Community Black Ops. One of those secrets was using communities to create culture change. Most organizations do not understand how powerful communities can be in support of goals like creating collaborative and innovative cultures or in executing on digital transformation. I didn't fully understand this connection, either, until a few years ago when I read The Power of Habit by Charles Duhigg. In it, he itemized three things required for behavior change: ...
 
Where Have All The Business Mentors Gone?
25.03.2016
by Meghan M. Biro - Where have all the business mentors gone? Apparently, there are far less than before, and it's taking a toll on companies. At Toyota, a lack of mentors had a directly negative effect on the brand. After rapid expansion meant there were not enough senior managers able to take junior leaders under their wing, the ethos suffered greatly. Mentoring -- otherwise known as knowledge sharing -- is a critical part of strategic management. But there are misassumptions afoot, that it's an old-school system that no longer fits. So let's do a ...
 
The 4 Things It Takes to Succeed in the Digital Economy
25.03.2016
For several years now digital has been an appendage to "business as usual." But recently, digital transformations have reached the tipping point where digital has become "business as usual"; the tail has become the dog. Digital is not just part of the economy -- it is the economy. It's an economy of limitless opportunities for some and disruption and displacement for others. Many firms -- such has Kodak, Blockbuster, Sears, and Blackberry -- were unable to adapt, while others are thriving. According to MIT Sloan research, the companies that are adapting ...
 
What Everyone Gets Wrong About Enterprise Communication
24.03.2016
Of my twelve years in the professional world, I've spent six working on enterprise communication and a hundred complaining about it. At issue, something that took me a long time to figure out, is a failed model of how people in different functions want and need to interact. We think we want one final tool for all communication. Confounding this are hierarchical IT organizations and vendors attempting to find a one size fits all approach. We need to create a new model for enterprise communication, here's mine: - Is the need for conversation real-time ...
 
The Role of Enterprise Social Networks in Digital Transformation
24.03.2016
by Jennifer Honig - [...] All areas of the business are impacted - from customer expectations and experiences to business processes, supply chain, and employee engagement. Enterprise social networks (ESN) are enablers of Digital Transformation. They have the opportunity to support all elements of an initiative from executive communication to project management, facilitating open communication and collaboration across multiple geographies/LoBs/functions. Leading ESNs are Community Managers who play a mission critical role. [...] What's driving Digital ...
 
Employee engagement in the Digital Workplace
24.03.2016
Introduction Research shows that in 2015 employee engagement, a construct which consists of cognitive, emotional and behavioural components related to individual performance, has exploded onto the scene, rising to become the number 1 challenge cited in the Deloitte Global Human Capital Trends report (Brown et al., 2015). An overwhelming 87 percent of respondents believe the issue is "important", with 50 percent citing the problem as "very important". This figure has doubled since the 2014 report. After two decades of academic research and rising interest ...
 
Algorithms Work Out Loud
24.03.2016
by Simon Terry - Whether we like it or not, working out loud is coming as a work trend. The benefits for productivity, learning and effectiveness from working out loud make greater transparency and connection in our work inevitable. If we do not work out loud, it will be our tools that work out loud for us. Algorithms Ascendant Algorithmic Insight [...] Is that it? If algorithms are the answer, it that it? Do we no longer need the human practice of working out loud? Why don't we just wait? There is an adoption challenge of sorts with the coming algorithms. ...
 
Cutting the Knowledge Management jargon
24.03.2016
by Nick Milton - Humans have a habit of combining concepts into "chunks". It helps us remember things more easily, but the jargon associated with "chunks" confuses people when we try to communicate, if they don't have the same set of combined concepts. I am going to attempt to de-chunk KM in this blog post. It's very hard communicating with people about technical things, especially in writing. We have to explain concepts, and if we start from first principle every time, then it takes a long time. When you are talking with, or writing for, other ...
 
HR go digital or die?
23.03.2016
von Harald Schirmer - Die Personalabteilungen haben den "Weckruf" gehört. Seit etwa Mitte letzten Jahres häufen sich Anfragen, Konferenzen rund um die Digitale Transformation und viele fragen sich: "Wie betrifft uns das?" Da es - wie der Begriff "Social" vermuten lässt - sich dabei um Menschen dreht, ist die Verortung in HR sicher ein guter Schritt. Es geht um Haltung, um Verhalten, weniger um Technologie, die unterstützt und für Effizienz absolut wichtig ist, allein aber keine Erfolge produziert. Besonders im Umfeld der Personaler hört man den Satz ...
 
Are Social Practitioners and Evangelists Truly Different?
23.03.2016
by Susan Scrupski - My friend, Alan Lepofsky, has always made this point, "Social people are different. The rest of the world is not like us." Ironically, Alan and I get into the most hair-splitting among our pro-social circle of friends, but I've come to understand he is absolutely right about this. "We" are a different breed. The online spirit of generosity, kindness, sharing, transparency, a first-instinct of collaboration is unique to a small tribe that discovered and advocated for social technologies in the enterprise. When we try to introduce these ...
 
Using Online Communities to Improve Field Enablement
23.03.2016
by Dion Hinchcliffe - As online communities are integrated into the fabric of today's workplace, becoming central even to core business operations in many organizations, one of the more interesting and high value scenarios to support is field enablement. With the emergence of community features in many popular platforms used by field staff, notably Salesforce's CRM platform combined with Community Cloud as well as SAP CRM with SAP Jam, the average organization now has the tools and the ability to enable powerful new peer production scenarios that can ...
 
A View from the Top - David Thodey Interview Part 3 - Reflections, On-going Challenges and Lessons Learned
23.03.2016
We are sharing the experiences of David Thodey, the former CEO of Australia's largest Telecommunication company and strong Enterprise Social Networking advocate. In part 1 we looked at the key business issues Thodey faced in his six year tenure as CEO, and how he came to discover the ESN solution Yammer. In part 2 we traced his challenges, experiences and activities in formally adopting the platform as a key communication vehicle for the organisation. In this final part we bring it all together to provide reflections, challenges and lessons learned to ...
 
The Truth About Algorithms (And Why You Should Expect to See More of Them)
23.03.2016
Twitter's got one, Facebook's had one in place for years, and now Instagram's the latest social media network to take the leap. I'm referring, of course, to algorithms, those machine learning systems designed and developed to 'learn' what users are interested in based on their on-platform activities, then serve them more relevant content as a result. And of course, users aren't happy about it - no one likes being told what they really want, what they're going to like, and people really hate being told that a machine's going to determine it ...
 
Scheiß digitale Prozesse
22.03.2016
von Thomas Olsen - "Wenn sie einen Scheißprozess digitalisieren, dann haben sie einen scheiß digitalen Prozess" Thorsten Dirks, Vorstandsvorsitzender der Telefónica Deutschland Holding Das Schöne an meinem privaten Blog ist ja, daß ich Schimpfwörter benutzen kann, um Aufmerksamkeit zu erregen. Ich habe einmal auf unserer Collaboration Plattform über die FuckUp-Night Frankfurt berichtet. Daraufhin bekam ich eine Email von einem Senior Manager eines Geschäftsbereiches, der sich über diesen Begriff mokierte. Seitdem schreibe ich über die "F___U_-Night". ...
 
Online Communities Require More Than Encouragement for Participation
22.03.2016
Online communities are plagued by an enduring problem. As community managers our job is to engage, but lurkers remain a silent majority in our day to day interaction with community members. One of the most oft cited reasons for this phenomena is the 90-9-1 rule. 90% of people will lurk and never participate. 9% will contribute occasionally. 1% of your community members will generate most of the participation and content. Research from Lithium paints a slightly different picture. It all depends on how you define those top contributors. This report highlights ...
 
What Makes a Good Metadata Schema?
22.03.2016
What makes a good metadata schema and how do you know if you've got one? No formula exists today for answering this question in quantifiable terms -- it requires evaluation and reflection on the part of the organization. Taxonomy and metadata schema design can be hotly contested topics when you get into the weeds of designing and implementing one -- especially when there are differing opinions on the best way to search and find digital assets. Additionally, when an organization lacks operational definitions for terms which may become metadata fields, ...
 
Why You Should Share Your Work
22.03.2016
Many of you may be aware that I'm a fan of the work of Robert Scoble (@Scobleizer). It was only recently at the Pivot Summit in Geelong that I had been made aware of his work and I signed up to follow his Facebook page. Robert Scoble used to work at Rackspace as their futurist. Much of his work involved travelling around the world meeting with start ups, entrepreneurs, engineers and researchers who were creating new technology products and innovations and he interviewed them live through Facebook Live. Let me say that my breakfasts some days were quite ...
 
Sense-making with social media
22.03.2016
by Harold Jarche - "Tweeting during a conference helps me consolidate my thoughts and capture key insights. Facebook helps me share resources. LinkedIn is a useful professional tool. However, it is blogging, such as this post, that is by far my strongest form of learning, as it involves a number of things that are all supported by researched learning theory, and which improve memory and recall: Reflection Generation Elaboration Retrieval Interleaved and varied practice Spaced practice Imagery Archiving" - Donald Clark What do you do to make sense of ...
 
Decisions Are More Effective When More People Are Involved from the Start
22.03.2016
Why is it so hard to get people to change? That's one of the most common complaints I hear from executives in other organizations. They and their boards make decisions and send out orders and then ... nothing happens. Frustrated by what they believe is their people's inability to execute on their decisions, these executives often turn to outside help from consultants to help shepherd through these so-called "change management" initiatives. I know because I used to work as a consultant. We used to get called in, especially when a firm was wrestling with ...
 
E-Mail-Flut: Große Verteiler fressen Arbeitszeit und deuten auf lange Entscheidungswege hin
21.03.2016
In neun von zehn Unternehmen sind die Mitarbeiter mit permanent überfüllten Postfächern konfrontiert. 52 Prozent von ihnen fällt es laut Sopra Steria Consulting schwer, die Priorität empfangener E-Mails auf Anhieb richtig einzuschätzen. Viel Zeit verlieren insbesondere Führungskräfte überdies in Meetings, die nur geringe oder gar keine Relevanz für die persönlichen Arbeitsaufgaben haben. Die Studienergebnisse sollen die Notwendigkeit untermauern, sowohl die digitale als auch die analoge Kommunikationskultur im Unternehmen mit einer ganzheitlichen Perspektive ...
 
4 easy ways to drive employees to use internal social network
21.03.2016
After months of hard lobbying, you've finally managed to convince your organisation to start using a social networking service like Yammer or Socialcast. However, to your horror you've quickly realised that employees are not really interested in even signing up. What can you do to introduce them to the new tool? I have some really encouraging experience in leveraging company social media to drive engagement and dialogue. Here are some very easy-to-follow tips on how you can do it, too! Ditch the e-mails and move leadership communications to Yammer Start ...
 
Can you spot the key collaborating behaviors?
21.03.2016
I had the great pleasure of presenting at this year IntraTeam 2016 event in Copenhagen on March 2nd. It was a very short presentation this time, just 20 minutes, with all focus on the current progress on how we think about- and explore measuring key collaborating behavior in Grundfos. Attached is my presentation, but I wanted to take some time explaining some key slides in it. This is by the way a follow-up post from Thomas' Performance Appraisal in the Digital Enterprise Workplace, where he in more detail explain the calculation(s) that we are working ...
 
Performance Appraisal in the Digital Enterprise Workplace
21.03.2016
During the last 18 months, one of the themes which have invigorated our small team the most, and which we have been spending most of our own spare time trying to decipher, is how to assess the performance of an individual in the context of the digital and connected enterprise. In particular, we have been looking into collaboration and networking performance since most of the really important projects in any large company depends highly on collaboration across divisions, time zones, leadership standards (cultures) and nationality, as well as being good ...
 
McKinsey at the digital crossroads
21.03.2016
They advise the world's largest companies on strategy but how do McKinsey use internal communications to support and engage their own consultants? Back in July 2012 the global consulting firm McKinsey published a white paper called The social economy: Unlocking value and productivity through social technologies. It was a highly influential report among the internal communications and social media communities setting out a future many recognised and believed in: "The most powerful applications of social technologies in the global economy are largely untapped. ...
 
Social learning for complex work
21.03.2016
by Harold Jarche - "Carnegie Mellon's Robert E. Kelley ... says the percentage of the knowledge you need to memorize to do your job is shrinking rapidly: 1986: 75% 1997: 15-20% 2006: 8-10% estimated Knowing how to get the answers you need is more important than storing those answers in your head, especially with the shorter lifespan of knowledge these days. What you find when you look something up is probably current. What you already know is more and more likely to be out of date. A vital meta-learning skill: how to find the answer you need, online ...
 
20 knowledge-sharing bad habits - and how to break them
21.03.2016
by Stan Garfield - Here are 20 knowledge-sharing and collaboration bad habits I have observed, with suggestions for what to do to break them. Obsessing over analytics, producing slides with nice-looking (but insight-poor) graphs, or cutting data in every possible way in lieu of taking action Sending private emails or private ESN messages with queries Removing people from the list of recipients of a message Leaders not using a tool effectively Avoiding direct use of knowledge-sharing tools Talking but not acting Using an ESN like an email distribution ...
 
Business Innovation - stop fearing, start trusting
21.03.2016
The fear-free organisation is one in which information flows unimpeded, relationships are trust-based and energy is freed to focus on organisational goals, not survival." - Paul Brown, Joan Kingsley and Sue Paterson To be capable of innovating, businesses need to adapt to emerging situations quickly. They need to question. They need to experiment. And, they need to change strategic direction easily when it is required. However, too often, they are paralysed with fear of task they confront and the consequences. The Fear-Free Organization captures the ...
 
Digitale Transformation: Zwei von fünf Unternehmen ohne Kollaborationsstrategie
18.03.2016
von Michael Kroker - Obwohl deutsche Unternehmen bei neuen Technologien oft hinterher hinken, sind sie bei Kollaboration besser aufgestellt als die internationale Konkurrenz. Die heute beginnende CeBIT, die aktuell ihr 30-jähriges Jubiläum seit dem Start 1986 feiert, sieht sich nicht mehr als Computermesse. Stattdessen will sich die CeBIT noch einmal als Leitmesse für die digitale Transformation - das absolute Megathema der kommenden Jahre - neu erfinden. Kein Wunder: Denn für die Unternehmen gleich welcher Branche rückt die Digitalisierung immer stärker ...
 
Buch-Tipp: Working out Loud - So macht Engagement in Social Media Sinn
18.03.2016
John Stepper hat mit seiner Methode "Working out Loud" die Geheimnisse der modernen Wissensgesellschaft auf den Punkt gebracht. Die Methode "Working out loud" ist ein sehr aktiver Zugang zur Verbreitung von Wissen. So funktioniert es: Ich leiste meinen Beitrag für die Community, indem ich das tolle Wissen, das ich habe, allen zugänglich mache. Gleichzeitig werde ich dadurch in den für mich relevanten Communities bekannt und entwickle mich so hin zu meinem Ziel. Oder anders gesagt: So macht Engagement in Social Media Sinn. Dahinter steckt die Erkenntnis: ...
 
The Future of Collaboration is Right Under Our Noses
18.03.2016
What's the future of collaboration, exactly? More to the point, what's the future of collaboration in the enterprise? You might be tempted to think there are no easy answers, but on the contrary, it might be closer to the truth to say the answers are right in front of us. It might be a hoary old cliché, but the future really is - wait for it - here today. In consumer products. The consumerization of IT is far from over, and there's a few key currents in consumer usage patterns that we really should pay attention to. These days you could ...
 
Why Transparency Matters to Your Business
18.03.2016
Transparency is much more than a buzzword. The topic of transparency carries significant weight in today's competitive business environment, everyone, from executives, to employees, to customers, is talking about transparency. Why? The answer is simple: transparency builds trust. Transparency is a key factor to the success of a company, and it begins in the workplace. Employees want to work for a business where information - company goals, business trajectory, product roadmaps and more - is proactively shared. For many companies, this requires a change ...
 
37 Ways MIT Uses Yammer
18.03.2016
Yammer is an enterprise social platform being used by a few thousand employees at MIT for networking, project management, faculty-student collaboration, teamwork, onboarding, learning, talent management, team formation, and more. Here is a list of actions we take on Yammer. Word of advice: Yammer is as awesome as you make it. Collaboration starts with you. Ask for feedback List your expertise Share interesting links Post something fun Upload a PDF Start a page Post an event or meeting Tag posts and documents Start a poll Post an idea Ask a thought-provoking ...
 
Process Over Hierarchy - CEO Insights on Enterprise Social
18.03.2016
by Walter Adamson - In a fascinating 2-part series of posts on Linkedin Laurie Lock Lee captures and puts into context insights from David Thodey ex-CEO of Telstra and an enlightened advocate of enterprise social networks. Key from the top is reaching out across the hierarchy The gist of Part 1 highlights David Thodey's desire to use an ESN to jump or flatten hierarchy and to improve processes: In essence these were seen as the "enemy of effective communication", yet we did sense an acknowledgement of a "necessary evil". Thodey was adamant though ...
 
How to make knowledge needs visible
18.03.2016
by Nick Milton - If we could make Knowledge Needs visible, we would have a far greater chance of providing knowledge where it's needed. Help Wanted Help Wanted by Egan Snow on Flickr One of the biggest challenges in working with knowledge is that it is invisible. Nobody can tell by looking at you how much knowledge you have, and nobody can tell what knowledge you are in need of. Nobody knows when you need help. Two people can pass each other in a corridor, one of whom possesses the solution to a problem that is taxing the other out of their mind, ...
 
Facebook Is Coming to Your Office. It's Even Worse Than You Can Imagine.
17.03.2016
Ha ha ha hell is real and we're living in it and Trump might become president and now we've got something called Facebook at Work. The inevitable brainchild of a Silicon Valley intent on making our working hours practically indistinguishable from the ones we should reserve for Much-Needed Downtime, Facebook at Work is the same as the Facebook we all know and hate, but recreated as a shell for internal communication (à la Slack or HipChat). The promotional video for Facebook at Work is narrated by a man with an English accent, so you know the intended ...
 
The two faces of digital transformation
17.03.2016
It's fashionable among some professional technology pundits and futurists to complain "Why are CXOs are still talking about 'digital' and digital transformation? This is yesterday's news." The new shiny thing has now shifted somewhere else - digital is just part of the landscape now, right? Unfortunately, no, that's bullshit. Anyone who's telling you this isn't living in the real world - they're living in an echo-chamber populated solely by other pundits. So why isn't this all done and wrapped up with a nice bow? A big part of the reason is that many, ...
 
People in the Digital Workplace
17.03.2016
by Jane McConnell - How easy is it for people to learn in the natural flow of work? How confident are you that knowledge and know-how of people will not walk out the door when people leave your organization? How easy is it for the customer-facing people to serve customers? You can see the survey results on these questions from the 2015 report here, and you'll see it's not so positive. I have written previously here about the gap between digital deployment and actual impact on people and the organization. Now I wanted to understand if there were fundamental ...
 
Juggling Multiple Enterprise Social Network Platforms
17.03.2016
by Jennifer Honig - On the March 10th #ESNchat we discussed "Juggling Multiple Enterprise Social Network Platforms (#ESN)." In a world of #BYOESN and niche solutions, enterprise social networks are proliferating. This leads us to ask - Does One #ESN Fit All? Goals of implementing an enterprise social network (#ESN) include improving communication, collaboration, productivity and efficiency as well as reducing (or even eliminating) redundancy and rework. Can that happen with multiple ESNs? Can the goal of "One Company" be realized with the availability ...
 
Discover What People Really Want From Intranet Search
17.03.2016
My favorite projects in my 20 years in the search industry have involved helping companies select, update or improve their search platforms. These projects may be called a Search Workshop, Search Selection, Search Audit or simply a Search Review, but the technique I use to help companies decide which capabilities they want from their search platform remains the same. Set Realistic Expectations Choose Your Dream Search Reality Check [...] ...
 
Comment le Digital Learning doit accompagner les employés dans l'entreprise de demain
17.03.2016
La génération Y, Bring Your Own Device, le Cloud... autant de concepts d'hier qui sont devenus les réalités d'aujourd'hui pour chacun d'entre nous, comme pour les organisations. Pour améliorer leurs capacités d'innovation et prendre leur place sur l'échiquier mondial du business, les entreprises doivent réinventer leurs stratégies de développement en mettant le digital au c?ur de leurs processus fonctionnels et métier au service de leurs clients, mais surtout AVEC leurs collaborateurs. La transformation numérique des entreprises n'est même plus une question ...
 
Why Connecting Workforce Outcomes to Business Outcomes Matters
17.03.2016
During our most recent Visier Customer Forum, keynote speaker Dave Ulrich told a story that has stayed with me, as it's illustrative of many of the key challenges we face in connecting workforce outcomes to business outcomes. The CHRO of a large organization had called to get advice on a vexing issue. They had uncovered that a company they were considering acquiring had a culture that was negative and at odds to their own. What should they do? Many of us in the room wondered if the CHRO should consider objecting to the deal. Others wondered what type ...
 
Show your work
17.03.2016
by Seth Godin - It's tempting to sit in the corner and then, voila, to amaze us all with your perfect answer. But of course, that's not what ever works. What works is evolving in public, with the team. Showing your work. Thinking out loud. Failing on the way to succeeding, imperfecting on your way to better than good enough. Do people want to be stuck with the first version of the iPhone, the Ford, the Chanel dress? Do they want to read the first draft of that novel, see the rough cut of that film? Of course not. Ship before you're ready, ...
 
A half-baked idea
17.03.2016
by Harold Jarche - "I'm thinking of doing some coaching in a few years and helping people make decisions around food and nutrition", I was told the other day by a young man working in a shop. My advice was to start a blog: now. While he had no intention of freelancing for the near term, he needed to get his thoughts in order. A blog is a good place to do this over time. You can start slow. The process builds over time. My early blog posts were pretty bad but they helped me see what ideas I could revisit and build upon. And it took time. If you even think ...
 
Why 'Enterprise Social' is the future of corporate communications
16.03.2016
'Enterprise Social' is revolutionising corporate communications. Companies that have made the move to social are leaping ahead of their competition and seizing market share by spotting trends and revealing previously unexploited pockets of valuable information. But what is 'enterprise social' and why are companies now making the move to create 'digital communities' and changing the way that they work? A white paper commissioned by Microsoft reveals that companies taking this approach and fully supporting social engagement are experiencing four times ...
 
A View from the Top - David Thodey Interview Part 2 - Reflections on experiences "in use"
16.03.2016
n Part 1 of this interview series with David Thodey, the former CEO of Telstra and strong Enterprise Social Networking advocate, we covered his reflections on current frustrations with communications experienced by CEOs and the discovery of Enterprise Social Networking (ESN) and Yammer. In this part we continue the journey of how he personally made use of the platform. One of the impacts of "going formal" with Yammer is that we will invariably see the corporate governance engine kick in. Legal will be concerned about ill-considered written statements ...
 
Why Millennials Prefer Collaboration Over Competition
16.03.2016
Collaborative workplaces have transformed the way many companies do business by breaking down walls both literally and figuratively. This move to the collaborative work environment has been largely motivated by the Millennial generation's preference of a team culture over a competitive one. Why does this generation thrive when working together? Here are five reasons: Innovating inspiration Friendships Mentor me Flexibility Show off their skills [...] ...
 
The Leverage of the Change Agent
16.03.2016
by Simon Terry - Give me a lever and a place to stand and I shall move the earth. - Archimedes There's a tiny thing on the edge of a rudder called a trim tab. Just moving that little trim tab creates a low pressure that pulls the rudder around. It takes almost no effort at all. - Buckminster Fuller Change Agents move the world to change because they understand the importance of leverage. Small actions can be leveraged into larger outcomes through their work. The Leverage of Purpose The Leverage of Networks The Leverage of Role Modelling The Leverage ...
 
5 Reasons to Hate Teamwork
16.03.2016
A former boss once took away my favorite desktop decoration: a coffee mug that summed up my disdain for meetings. "None of us," it noted, "is as dumb as all of us." In hindsight, I guess it didn't really send the message, "Hey! I'm a team player!" But this was more than a decade ago, back when meetings were the most collaborative thing on the daily agenda -- before platforms from Office 365 and Google for Work to Slack and Yammer and oh so many warm and friendly other technologies made Working Together an aspirational goal. This was in the ...
 
Transformational Learning [Part 1]: 3 Tips on How Social Collaboration Can Help Drive Digital Transformation for Learning
16.03.2016
Digital transformation has reached the boardrooms, and many executives are frightened. A number of them fear being "Uberized" or disrupted by new market entrants who use technology in an innovative manner. To stay ahead of the curve, companies need to begin rethinking their business models, processes, and the way they work. Organizations must also start improving - or re-engineering - customer and partner engagement using digital tools. With these changes comes the need for continuous learning - around new technologies, processes, methods, or business ...
 
How do YOU learn at work?
16.03.2016
by Jane Hart - One of the early tasks that the learning professionals in my L&D Challenge undertake is to consider how they themselves learn at work. It is clear from what they share with the group that they learn in a multitude of ways - and that very little of it happens through conventional training it happens both inside and outside the workplace, and it is a continuous, ongoing process not a series of intermittent events. I've plotted some of the key ways on the diagram below. [...] But it is not just those who are undertaking the Challenge ...
 
Content dumping: how to poison your learning strategy.
16.03.2016
In encouraging people to think about the shift from courses to resources I have found that the principal mistake is to break (course) content into small chunks and assume that these now constitute resources, by virtue of their format. It can be hard for people to see why this is a mistake at all: after all the results look similar. Both sets of outputs may be short videos, infographics, checklists and guides, for example. The difference is generally visible in the pattern of consumption: good resources will be 'pulled' and used, whilst chunks of course ...
 
How to deal with "Blank Box fear" in enterprise KM technology
16.03.2016
by Nick Milton - The best thing to do with a "Blank box" on social media, is to ask a question. I was reading a blog post recently on writers block on social media - the sort of mental block that hits you when faced with a blank box on Yammer, or a blank page on a blog. Should you post a status? Should you let people know what you are doing? Should you share something you have seen? I think, if your aim is to promote conversation and knowledge sharing in your organisation, then you should do none of these things. Instead of notifications such as the ...
 
Who Needs Annual Performance Reviews?
16.03.2016
In 2015 a number of Fortune 500 companies quietly did away with something that a few onlookers noticed -- they got rid of their annual performance reviews. Their decision to switch to a more continuous feedback approach may have been influenced by this study, which found that of the 32,000 full-time employees interviewed, 65 percent reported they were not highly engaged at the workplace. What's more, only 36 percent said they found current performance reviews effective at developing their professional skills. Employees do not want annual performance ...
 
Great Ways To Kill Morale
16.03.2016
by Dr. Travis Bradberry - What makes you happy at work? Maybe you have a great boss who gives you the freedom to be creative, rewards you for going the extra mile, and helps you to reach your career goals. Maybe you have none of the above and are updating your résumé as we speak. It's pretty incredible how often you hear managers complaining about their best employees leaving, and they really do have something to complain about--few things are as costly and disruptive as good people walking out the door. But managers tend to blame their turnover problems ...
 
Improved adoption? Sell cook books and train master chefs!
15.03.2016
Many companies are not seeing the adoption levels of technology they would like to see. One of the reasons for this is that the new collaboration technologies are not just new tools, but the real benefits come with adaptation of the working and collaboration patterns. These do not get sufficient attention in most adoption programs. Let me explain this based on a cooking comparison. To create a meal, you need a well balanced mix of the following aspects: Ingredients Tools: pans, spoons, furnace, oven, etc. Recipe Cook A high quality meal will require ...
 
The suddenly exciting future of enterprise communications
15.03.2016
Enterprise communications is not a sector that typically generates palpable excitement. In the enterprise, the plumbing is never as exciting as the fixtures, and people spend more time noticing what communications enables than how it's delivered. It doesn't help that enterprise communications is often dismissed as slow to innovate, given its high capital costs to deploy new infrastructure and natural monopolies. But this bias is now outdated, largely because software has taken the lead in an industry that was previously hardware-centric. And communications ...
 
Is teamwork bad for your career?
15.03.2016
There's a fine line between being a 'giver' at work and being a doormat, as Adam Grant explains in his book Give and Take. Whatever side of the line your actions fall makes a big difference to your career prospects. The doormats are at the bottom of organisations, unrewarded and unrecognised. Although collaboration and teamwork are key performance indicators in almost every job today, some team members just don't get the delicate balance right. Those who do understand the art of giving wisely rise to the top. They are leaders and ...
 
Onboarding: It Takes a Learning Village
15.03.2016
Welcome To The Hood You just hired a promising new employee. She starts next Monday. Is your organization prepared for the challenge? You have a folder of HR documentation to pass along. You've invited department employees to drop by for a "meet-and-greet" coffee break that morning. You're all set, right? Well, not quite. An orientation packet and a welcome lunch are elements of a successful onboarding program -- but it takes more than these tools to make a new hire comfortable and effective on the job. Remember when Hillary Clinton said, "It takes a ...
 
Why KM is not "all about people"
15.03.2016
by Nick Milton - The phrase "Knowledge Management is all about people" is a common one in the KM industry. But how useful is that phrase really? I think the concept that "knowledge management is all about people" arose as an antidote to the idea that "knowledge management is all about technology", and as such it may have some use in countering an even more pernicious fallacy, but as a phrase I think it is at best unhelpful, and at worse misleading. For a start, you could say the same about almost any other branch of management. Safety management is all ...
 
The Nine Elements of Digital Transformation
15.03.2016
In-depth research with executives at a wide range of companies shows how managers can use technology to redefine their businesses. advertisement IMG ALT Digital transformation -- the use of technology to radically improve performance or reach of enterprises -- is a hot topic for companies across the globe. Executives in all industries are using digital advances such as analytics, mobility, social media and smart embedded devices as well as improving their use of traditional technologies such as ERP to change customer relationships, internal processes ...
 
Social Intranet und Echtzeitkommunikation: Was Deutschlands Chefs noch lernen müssen
14.03.2016
Die Deutsche Bahn tut es, Daimler, Bosch, die Deutsche Telekom ohnehin: Sie alle setzen in der neuen Arbeitswelt 4.0 ein Social Intranet ein, dialogische Kommunikation in Echtzeit. Das Ziel: die Förderung einer offenen, wissensbasierten, transparenten und feedbackorientierten Unternehmenskultur. Jeder, so die optimistische Vorstellung, soll mithilfe des hausinternen sozialen Netzes mit jedem kommunizieren können: der Vorstand mit dem Azubi, der Lokführer mit 30 Jahren Berufserfahrung mit dem Chefcontroller. Die Vorteile liegen auf der Hand: Informationen ...
 
Enterprise Collaboration: I wanted to be the spark, but realize now I might be the oxygen
14.03.2016
When I first started exploring collaborative technologies, the idea of an entire Enterprise leveraging collaborative technology to drive learning and productivity seemed almost impossible. A world where strangers shared freely, helped willingly, or even acknowledged others was so far in the distance it started to drop from my sight line. We existed through small wins. Consulting with teams to solve very specific problems. As a collaboration champion I spent years trying to start ripples that might one day develop into a large wave. And there was someone ...
 
Social Networking Comes (at Last) to the Workplace
14.03.2016
In-house networks have been slow to catch on, but that appears to be changing. After a slow start, corporate social media may be coming into its own. Two years ago, Randy Bragdon's real-estate brokerage tried out Yammer, the corporate social-networking software Microsoft purchased in 2012 for $1.2 billion. On Yammer, co-workers can collaborate on projects, message one another and "like" videos, all out of the public eye. But among Mr. Bragdon's colleagues, it never caught on. People never seemed to get the hang of the way it worked, says Mr. Bragdon, ...
 
Becoming responsive to transform healthcare
14.03.2016
The world is moving faster than ever. A powerful tweet can start a movement in 83 countries in just a few seconds. The next generation of your device is right around the corner even though you only got yours six months ago. Software iterations make the version you installed a year ago obsolete and unsupported. Whether you enjoy this speed or not, it has changed customer expectations and is challenging the traditional rules of the market place. To thrive, companies need to be responsive. They need to keep a constant eye out for opportunities and be flexible ...
 
5 Steps to Implementing a Collaboration Tool for Creative Teams
14.03.2016
You're a creative director. You have too many projects, your staff is already working overtime, and you have no idea how to get it all done quickly and efficiently with your current system. Where do you turn? Collaborative work management solutions help cut down on the wasted time your team loses attending extra meetings, managing an overwhelming amount of email, and searching aimlessly for the latest attachments and updated creatives. More importantly, an efficient collaboration tool will allow more time for your creatives to BE creative, instead of ...
 
What's the Secret to Getting Key Leaders Engaged In Your Enterprise Social Network: Part 1
14.03.2016
by Jennifer Honig - On the March 3rd #ESNchat we discussed "The Secrets to Getting Leaders Engaged On Your #ESN," with special guest, Charlene Li, author of "The Engaged Leader" and CEO of Altimeter. [...] "To be a true digital leader requires a metamorphosis: you must connect directly by listening, sharing, and engaging using digital technologies. This metamorphosis is not easy, comfortable, or painless--if your palms aren't sweaty or your stomach isn't churning, then you probably aren't really practicing digital leadership." The Engaged Leader, Amazon ...
 
Launching an Intranet? Here's 10 Strategic Tips You Can Use
14.03.2016
by Tim Eisenhauer - If you're launching a social intranet for your organization, you should first of all give yourself a pat on the back. Social intranet software is truly a game-changer, and a streamlined, functional intranet can have a dramatically positive effect on businesses of any nature. All this being said, it's important to put a great deal of planning into the launch and rollout of your intranet. Rolling out an intranet isn't something that happens overnight, and going about the process haphazardly can do more harm than good. ...
 
How I Tamed the Email Beast at Work
14.03.2016
By replacing email with new collaboration tools, I cut my inbox and became more productive. The day begins with a number. It might be 127 or 83 or, on a good day, 58. You can ignore it for a while, figuring it won't look so daunting after you've had another cup of coffee, or gone for a run. And yet ... the inbox is always there. Waiting. And sooner or later it's got to be dealt with. I used to live that life: the life where my workday, my productivity and my self-worth (though I hate to admit it) were tied to my success in plowing through my email. A ...
 
What Happened When 13 Workers Quit Email For A Week
14.03.2016
Could you give up work email for a week? One group of office workers did, and it went way better than they ever imagined. How badly would your career crumble if you simply quit email for a week? If the results of one experiment are any indication, the answer is not at all. In fact, your office life would improve. You'd be happier. You'd talk face-to-face with people more often. Your stress might even decrease. What about digging out of your inbox at the end of this little email-quitting experiment? It wouldn't be nearly as bad as you might ...
 
Documenting knowledge for others
14.03.2016
by Nick Milton - If we document knowledge for others to use and learn from effectively, we need strategies to overcome the "curse of knowledge". This blog post from the excellent Farnham Street blog features a book by Stephen Pinker, the cognitive scientist and Harvard professor of psychology, called "The Sense of Style, The Thinking Person's Guide to Writing in the 21st Century". In this book, Pinker looks at communication through writing, and examines the psychological barriers to writing well. One of the primary barriers is "the curse of knowledge" ...
 
The future of human work
14.03.2016
by Harold Jarche - People can never be better at computing than computers. We cannot become more efficient than machines. All we can do is be more curious, more creative, more empathetic. The fact that automation is taking away jobs once designed for people means that it is time we focus on what is really important: our humanity. Service delivery will gradually improve as machines take it over. Accidents will diminish with self-driving cars. Errors will be reduced with robotic surgeries. Many human jobs will fade away. Just as few people do work that ...
 
A View from the Top - David Thodey Interview - Part 1: Why Enterprise Social Networking?
11.03.2016
[...] While much has been written about Thodey's business achievements, this article is about his unique contributions to the use of Enterprise Social to empower and change a business. Like Charlene Li, we are passionate about the potential power of Enterprise Social. Prior to our interview, we had the opportunity to apply our social networking analytics to some historical Yammer use data during Thodey's tenure; so we were well prepared for our interview. Our interview took place appropriately in one of the offices for improving digital productivity ...
 
For Knowledge Sharing to Work - Don't Pay Lip Service to Collaboration
11.03.2016
Knowledge has always been a critical resource, whether it lies in a business' keen understanding of its customers, the environment it moves in or in the skills and experience of its employees. How a business collects, shares and harnesses its knowledge is critical to its success. This applies to companies of all sizes, from businesses of the Fortune 500 to the local mom and pop business owner. Actively managing and sharing knowledge will help businesses make better decisions in often challenging environments, and encourage the free flow of ideas and ...
 
Diversity of Enterprise Social Tools
11.03.2016
One constant in the 20 years I've been working in and around organizations and their social platforms is lack of understanding of the diversity of tool types. Today that lack of understanding of the diversity continues, but the diversity and the dimensions in that diversity have increased. Since 2004 I've run workshops, given talks, written about this diversity and worked with a lot of organizations (and vendors) to better understand this diversity. Most organizations learn about the complexity and diversity the hard way, when they realize ...
 
The Win-Win-Win of Virtual Work
11.03.2016
If you're like me, you work at least part of the time from a remote location. From your home, a co-working space, the local coffee shop, or even a park -- pretty much anywhere you can get a wi-fi connection. We're not alone. A growing contingent of American workers are doing this. Some are full-time employees with a flexible arrangement with their employer. Others are self-employed. Still others are contractors or freelancers who work at both their clients' sites as well as remotely. Which Is It? The Evolution of Virtual Work What's Causing ...
 
How Companies Increase Profits through Workplace Flexibility
11.03.2016
The business landscape has changed. The days when compliant employees did as bosses commanded has ended, thankfully. Though some organizations have cultures where this is alive and well, they are slipping into irrelevance. They will continue to struggle to attract top talent and keep who they have. Today's employees are looking for a meaningful, purposeful work experience. In a 2011 DeVry University study, 71 percent of millennials placed meaningful work at the top when defining career success. What's more, research from McKinsey & Companyfound that ...
 
7 Ways to Engage Far-Flung Team Members
11.03.2016
Keeping your remote team happy, motivated, and productive takes an ongoing commitment to communication and inclusiveness. But engaging people in far-flung locales and isolated time zones? That's a whole other can of worms. In their study on work loneliness and employee performance, Hakan Ozcelik and Sigal Barsade found people aren't as committed to a company when they feel like they don't belong. No surprise there. Coworkers start to pick up on that lack of commitment, though, and begin to devalue their lonely colleagues, which creates a negative feedback ...
 
5 things KM can learn from safety management
11.03.2016
by Nick Milton - I often argue that safety management is a good analogy to knowledge management. Here are 5 things KM can learn from safety. Safety management and knowledge management are close analogues. Both are management systems focused on intangibles and on behaviours. The main difference is that introducing safety management, especially in industries such as engineering and construction, has been widely successful. Introducing knowledge management has been much more hit-and-miss. There is therefore a lot that KM can learn from safety management, ...
 
How to Get Developers to Share Knowledge
11.03.2016
ccording to McKinsey, 19% of the average workers' time is spent searching for and gathering information. Further, 14% of the average workers' time is spent communicating and collaborating internally. How does this affect your developers? How much time do they spend looking for information necessary to complete projects? How much time do they spend on Quora and GitHub answering other peoples' questions? How productive could developers be if they had a single source of answers to their questions, as well as a venue to share their knowledge? Following are ...
 
How to Successfully Onboard Employees
11.03.2016
Never forget that you only have one opportunity to make a first impression - especially with new hires. Unfortunately, many organizations fail to invest in the onboarding experience. In fact, 35% of companies spend $0 on onboarding. Without onboarding, the cost of employee turnover increases significantly. As much as 20% of staff turnover happens within the first 45 days of employment, with the expense to replace an average employee ranging from$3,000 to $18,000. The lack of an onboarding process can also result in productivity loss. It takes eight to ...
 
Social Business stärkt Unternehmen für den Wettbewerb
10.03.2016
Social Business erschöpft sich nicht in der internen wie externen Vernetzung durch Social-Media-Anwendungen und -Plattformen. Der Begriff steht vielmehr für ein Umdenken und völlig neue Konzepte mit Blick auf Geschäftsmodelle und die Zusammenarbeit. Ulf-Jost Kossol, Head of Social Business Technology bei T-Systems Multimedia Solutions, erklärt, inwiefern Social Business ein wichtiger Treiber der digitalen Transformation ist. Bei dem Begriff Social Business denken viele zuerst an Social Media sowie an externe und interne Vernetzung und Zusammenarbeit. ...
 
When Your Intranet and Enterprise Social Network Get Married
10.03.2016
by Carrie Basham Young - Pop the champagne and get ready to celebrate: your Intranet and Enterprise Social Network are getting married! As we prepare to toast this joyous integration, remember that the Intranet and the ESN are strong, independent entities with many individual merits. As in any marriage, each partner must remain unique with its own purpose. By tying the knot, however, the Intranet and the ESN will complement each other's strengths (and minimize their weaknesses), improving the overall employee communication experience. "Wait," you might ...
 
10 Types of People Connections
10.03.2016
by Stan Garfield - Next month, I will present at Columbia University's Master of Science in Information and Knowledge Strategy spring residency for the second time. In preparation, I have been talking with the program's academic director, Kate Pugh, about the different modes of collaboration. Our interactions stimulated me to think about how and why people connect, and this post is the result. People are connected to each other in a wide variety of ways. Each of the ten types identified below can be further described using these ten attributes: ...
 
Leadership, Connection and Power of Storytelling
10.03.2016
If the job of a leader is to take people to a better place, they first need to take people's imagination to that better place. One of the biggest mistakes leaders make when communicating about the future is to show future in form of data, numbers and charts. They are good to capture the mind of people, but people will only endeavor to go there when their hearts are engaged. Storytelling has been one of the most powerful tools to drive imagination of people first before people decide to take actions towards the future. The historic "I have a dream" speech ...
 
Natural Laws of Organizational Transformation
10.03.2016
Organizational transformation initiatives come in many forms - restructuring, cultural transformation, service transitions, rapid innovation, process overhauls, turnarounds and acquisitions to name a few. Studies by universities and consulting firms suggest that 70% or more of transformation initiatives fail. I have been a part of systems that were transformed, companies that were acquired, companies that could not pull of a successful transformation and the ones that did. My observation is - a majority of transformation initiatives fail because of lack ...
 
Pitfalls To Avoid During Organizational Transformation
10.03.2016
Disruptive forces compel organizations to undertake large scale transformation initiatives to stay relevant. The speed of executing these transformations is as crucial as the initiatives itself and a lot is at stake. In such situations, it is easy to get carried away by the enormity of task at hand and lose the sight of what could go wrong. If you are undergoing a large scale transformation or planning for one, I highly recommend ThoughtWorks article titled "Seven Pitfalls to Avoid During Organizational Transformation" with insights from Anupam Kundu ...
 
Start with Why - but How?
09.03.2016
by Martin Risgaard - Most people who are in Enterprise Social and Digital Workplace space are familiar with the TED talk by Simon Sinek - "Start with Why" - and if not, they have probably heard about it. Heck, I think that most people working with any kind of transformation will have come across this one way or the other. There's also a book, but I'd skip that. Stick with the video and you're good. Trust me on that. [...] I thought about this on the way home and it once again confirmed how important it is that these two worlds meet on the right terms. ...
 
How to save your new intranet if it's starting to fail
09.03.2016
Launching a successful intranet is not an easy task. It takes dedication and thoughtful planning. In this article, Mark Morrell shares an unfortunate, but accurate scenario - after launching your intranet, it starts to fail. He also tells us how to recognize the problems and the actionable steps we can take to save our investment. You've spent several months working towards the launch of the new intranet. The big day arrived with much fanfare and razzmatazz. Then it all went flat. People didn't like what had been done. It wasn't what they expected. Some ...
 
6 months with Facebook at work: my feedback
09.03.2016
by Bertrand Duperrin - Facebook at Work: stroke of genius or huge joke ? Like many people, that's the question I had in mind when the enterprise edition of Facebook was announced. So I was both curious, excited and skeptical when it came in my workplace in the middle of autumn 2015. Now it's time to share my feedback. Facebook and Facebook at Work: two separate hermetic environments First I received an invitation email. I register and I'm proposed to either create a specific id/password for Facebook at Work or use my personal account's one. I choose ...
 
How change spreads
09.03.2016
by John Stepper - They have different reasons for starting, for taking that first step, but by now, there's a clear pattern. Here's how an organization spreads a set of positive behaviors using Working Out Loud circles. The first step It almost always begins with a single person saying "I want to try something different this time." Maybe they need help with a new program or they're reacting to failed programs of the past. Maybe they just read the book or blog post and decided the time was right. The goals they have usually tend to be one of these: We ...
 
Lesson learning is a process, not a product
09.03.2016
by Nick Milton - From the document "A History of US Army Lessons Learned", here is some very important text on teminology. This article, written in 1988 by Dennis Vetok, talks about the terminology "lessons learned" and how misused this term is. The Army has (literally) learned this lesson - industry generally has not. "One relatively minor but inescapable conclusion became increasingly apparent during the course of this study. "Lessons learned" is an unsatisfactory term as commonly used. "In virtually every substantive and grammatical instance, "lesson" ...
 
What is connected leadership?
09.03.2016
by Harold Jarche - Connected leadership is an emergent property of a network in balance and not some special property available to only the select few. This requires leadership from an intelligent and engaged workforce learning with each other. Connected leaders practice the discipline of personal knowledge mastery which comprises working and learning out loud as well as critical thinking and active curiosity. By seeking, sensing, and sharing, everyone in an organization can become part of a learning network, listening at different frequencies, scanning ...
 
Halting the Corporate Brain Drain
09.03.2016
As workers with critical experience retire, companies are turning to digital tools to limit the loss of valuable knowledge. Companies often don't know what their employees' experience contributes until employees leave, taking their unique knowledge assets with them. "If only HP knew what HP knows, we would be three times as effective" was the famed statement of Lew Platt, CEO of Hewlett-Packard. That statement was the rallying cry of knowledge management initiatives that began in the 1990s. Early digital knowledge management platforms may have been overly ...
 
Idea to retire: Zombie technologies in the workplace
09.03.2016
Like zombies, there are technologies in a modern city that stagger on, slowly, relentlessly consuming the minds and productivity of the living; they must die! They were once living, cutting-edge innovations, which brought new productivity to our city staff and new services to our citizens. Desktop technologies allowed new levels of communications and collaboration, freeing us from the old mainframe infrastructure accessible only to a few. But now they trap us behind a desk or in an office and limit communications and collaboration by slowing us down ...
 
Wie sollte ich mein Intranet Projekt organisieren?
08.03.2016
IT-Projekte haben oft keinen guten Ruf und Studien wie z.B. die IT-Planning 2013 zeigen auch, dass sich die überwiegende Anzahl der IT-Projekte in Unternehmen stark auf die Arbeitsabläufe und internen Prozesse von einzelnen Fachabteilungen auswirken. D.h. die Einführung neuer IT und Software führt automatisch zu einer Veränderung der täglichen Arbeit. Man spricht hier von einem organisatorischen Veränderungsprozess, welcher unabdingbar direkt von Anfang an im Projekt berücksichtigt werden muss. Nur so kann auch wirklich die Akzeptanz der Benutzer der ...
 
Social Collaboration im Mittelstand - Potentiale der digitalen Transformation richtig erkennen und nutzen!
08.03.2016
von Bjoern Negelmann - Die digitale Transformation ist in aller Munde und macht auch nicht bei dem Mittelstand halt. Auf gutem Wege scheint man hier im Bereich der industriellen Digitalisierung zu sein, wo das Thema vernetzte Produktion bereits mehr als ein Schlagwort ist. Für die Administration und Zusammenarbeitsstrukturen ist man hier aber noch sehr zurückhaltend, was auch jüngste Studien wie z.B. der "Digital Transformation Readiness" Report vom IT-Beratungshaus Crisp Research zeigen. Die Gründe hierfür sind vielfältig. Zum Einen sieht man den unmittelbar ...
 
Welche Rolle spielt digitales Lernen für die Zukunft der Arbeit?
08.03.2016
von Joachim Niemeier - Der Corporate Digital Learning MOOC, organisiert von Jeanny Wildi-Yune von KPMG auf der iversity-Plattform, ist gestartet und das erste Kapitel ist online. Für morgen hat mich Jeanny zu einem Webinar eingeladen und möchte mit mir über die Rolle von digitalem Lernen in Unternehmen diskutieren. Ich habe mir zur Vorbereitung dazu mal ein paar Studien angeschaut. Als erstes wollte ich herausfinden, ob es aktuelle Informationen zum Weiterbildungsbedarf in den Unternehmen gibt. Interessant fand ich dazu die aktuelle TNS-Infratest-Studie ...
 
Remove Your Collaboration Roadblocks
08.03.2016
A lot of articles about collaboration assume that people work in a perfect company, just sitting around waiting for the green light to jump in. This isn't one of them. If you want collaboration to happen across an organization it must be effortless for your employees -- it's that simple. Any obstacle is a reason not to bother. Your initiative will lose momentum and collaboration will ultimately fail. Culture, internal politics and technology form a triumvirate of barriers to collaboration which businesses must overcome, but there are ways to clear these ...
 
The Value of Collaboration is Changed Work, Not Answers
08.03.2016
by Simon Terry - Read the literature on enterprise social networking, chat applications and collaboration and you could easily fall into believing that all that matters for a vibrant and valuable community is generating good answers to employee questions. The value of collaboration is not in answers. The value of collaboration is in changing the way work gets done. Answers to questions are an early signal of the maturity of a network. Suddenly, it feels like the organisation has a Genius Bar of its own. Once people start to share their expertise, their ...
 
Can Serendipity Truly Be Strategy?
08.03.2016
Since 2012, I have been involved in the seemingly contradictory practice of "Designing Serendipity." For many, serendipity is simply an inexplicable lucky accident. Such a view is neither useful nor historically accurate. Horace Walpole coined the term in 1754 to describe the 'faculty of making happy and unexpected discoveries by accident.' It is in this sense that Pedro Medina speaks of Serendipity as a Style of Life and Greg Lindsay of Engineering Serendipity. This line of thinking is succinctly conveyed by Roman Philosopher Seneca in the saying, "Luck ...
 
How to encourage innovation, collaboration and communication within an organisation using an Enterprise Social Network
08.03.2016
It is not yet time to not throw away your CV and cover letters if you're looking for a new job in 2016. However, whether you are a candidate or recruiter, a new tool is needed: Social networks. Job boards and recruitment sites now stand alongside social networks such as Linkedin as powerful tools in the search to find the right person for all kinds of positions within all sectors and sizes of company. Recruiters have now identified the power of what was once a simple networking tool. Once the right person is recruited a new challenges arise. How does ...
 
Knowledge Management at Northrop Grumman - case study
08.03.2016
by Nick Milton - Here is a fantastic slideset describing Knowledge Management at the Aerospace Systems department of Northrop Grumman, the US-based aerospace and defence organisation. Bob Payne and Mark Britton have made this resource available through Slide-Player, and give us a picture not only of the current state of KM in their organisation as of 2010, but also their "10 years plus" journey to reach KM maturity. The Knowledge Management Framework in this organisation of 23,000 people contains the following elements: A 9-person KM team "Learning before, ...
 
Der digitale Arbeitsplatz sichert die Wettbewerbsfähigkeit
07.03.2016
Warum neue Systeme, wenn es doch Outlook gibt? Und wo überhaupt sind dann meine Daten? - Die schöne neue Welt der digitalen Arbeitsplätze trifft nicht überall auf Gegenliebe. Für manche schallt mit dem "Digital Workplace" auch nur eben mal ein neues Buzzword durch die IT-Branche. Dabei haben die mobilen und kollaborativen Anwendungsszenarien ein dickes Pfund im Gepäck: Der digitale Arbeitsplatz wird auf kurz oder lang zum wichtigsten Kriterium für Unternehmen werden, ihre Wettbewerbsfähigkeit zu steigern. Nur ist eben der Anwender noch lange nicht so ...
 
9 Stages Of Employee Social Maturity
07.03.2016
by Sarah Goodall - Throughout my career I've been fascinated by how people engage with each other in business. I'm always up for trying those personality studies and tests to try and figure out my business profile and where I best fit into an organisation. I trained thousands of employees at SAP to build their personal brand online as part of a huge global effort to shift the organisation to become a social business. During that time I noticed that employees broadly fell into different categories of social maturity largely driven by the extent to which ...
 
Too much collaboration?
07.03.2016
A few weeks ago, Harvard Business Review wrote a piece about Collaborative Overload, summarizing this issue with three points: For the past two decades, more of the work is collaborative, and the trend continues to increase; It describes a correlation between top performers and collaborative skills; These highly effective and collaborative workers are scarce, and their success leads them to overload and potential burnout. The article then goes on to explain a few different strategies to solve the problems described, from which solving the lack of alignment ...
 
Understand Company Intranet Software Before You Regret It
07.03.2016
by Tim Eisenhauer - There are times when every business needs to evaluate how things are currently going. Even the most well-run organizations are prone to running into issues. However, it's less important to reinvent the wheel than it is to simply make tweaks that affect internal processes and workflow in a positive way. In many cases, implementing company intranet software can be just what the doctor ordered. Intranet software allows employees to work more efficiently with one another, even if they're located in opposite parts of the world. ...
 
The Dangers of Working Out Loud
07.03.2016
Is too much information making us over-reliant on each other and destroying autonomous decision-making? As more and more of us rely on online tools to check in with our colleagues, unexpected challenges are starting to emerge. Communication underpins all teamwork. The exchange of ideas, information and progress between team members helps people understand how their work affects others and where (or whom) to go for help when they need it. At the same time, informal communication helps us take care of our social needs and understand other people's values ...
 
What does L&D "transformation" really mean?
07.03.2016
by Jane Hart - There are now many people in the industry talking of the need for transformation and change in L&D (me included!). But I also know from the many conversations I have with practitioners as well as learning leaders around the world that they just don't know how to change or what they should be doing differently. And furthermore, the terms change and transformation mean different things to different people. A recent Harvard Business Review article, What do you really mean by Business "Transformation" describes three different "categories ...
 
Strategic transformation of workplace learning
07.03.2016
by Harold Jarche - Is your learning and development team able to transform so it can support complex work, help people be more creative, and adapt to the changing nature of the digital workplace? Strategic transformation is more than changing what you work on. "Strategic Transformation. This means changing the very essence of what 'learning' means in the company, through both a new understanding of how it happens in the workplace (i.e. not just through conventional training but as people carry out their daily jobs) and how performance problems can be ...
 
The LMS is dead, long live the LMS! (10 pros & 10 cons)
07.03.2016
The LMS is dead, long live the LMS! (Swap out LMS with VLE if you wish.) Some love them, some hate them. Some love to hate them. Me? I see downsides and upsides. They work for some, not for others. So here's my 10 pros and cons. Here the cons.... Zombie LMS Functional creep Courses, of course Cripples content One size fits all Compliance hell Completion cul-de-sacs Privacy Surveillance Limits data [...] Now the pros.... Migration from classroom Scalable Controls chaos Consistency Integration Manages people Manages stuff Costs Security Manages data [...] ...
 
What's the difference between a KM communication strategy and a KM communication plan?
07.03.2016
by Nick Milton - There are two key documents in your KM communication campaign - your communication strategy and your communication plan. A core component of driving the Knowledge Management culture change is communication, and there are two key documents that drive communicaiton - your strategy, and your plan. The strategy defines the purpose of the communication program, the vision of what you want to achieve, and the key stakeholders you want to influence. The strategy can also define the principles of communication, such as Develop a simple message ...
 
Why We Seem To Be Talking More And Working Less - The Nature Of Work Has Changed
07.03.2016
Are communication technologies like Slack, Yammer and Skype actually helping us, or just getting in the way? Certainly, they have made it easier to communicate, share information and collaborate with colleagues, but what if all that extra communication is actually preventing us from getting important work done? In a recent article in Harvard Business Review, Bain & Co. partner Michael Mankins estimates that while a typical executive in the 1970's might have received 1,000 messages a year, that number has skyrocketed to more than 30,000 today and ...
 
5 Elements of Working Out Loud
04.03.2016
by Harald Schirmer - John Stepper gave us a great gift with his Book "Working Out Loud". Our world becomes more and more digital, so new behaviors, new habits and competence is needed to master it. Besides it would be great to make our world a better place too. For our Organization I introduced Working Out Loud also as a personal development method, which is available for our employees around the world. I am convinced that this is a great method HR can use to guide employees into our digitalized world, and it is the foundation for working with virtual ...
 
'Wellcome' to Internal Communication and Engagement
04.03.2016
by Gloria Lombardi - With a holistic approach to employee communications and engagement, the Wellcome Trust has an enviable working environment. "We fund academic researchers and institutions to look at the big and little questions relating to health," says Chris Newstead (pictured right), Head of Internal Communications at the Wellcome Trust. Since 1936, this global foundation has helped to save and improve millions of lives by funding biomedical science and research projects. Last year, they granted £750 million, helping to fund around 11,000 projects. ...
 
Invite Members To Follow Each Other
04.03.2016
You might ask your audience to follow you on multiple social platforms. The goal, I suppose, is to have another channel to distribute information and guide people back to the community. How about trying something different? Instead of asking people to follow your brand, ask them to follow each other. More specifically, create a list of the top 5 to 10 members in your community (especially those that use their accounts to discuss the topic) and invite newcomers/existing members to follow them instead. It rewards the top members and provides newcomers ...
 
What's different about Knowledge Management? Answer, Nothing. And Everything.
04.03.2016
by Nick Milton - There are two types of people in the KM world - those who think KM is something revolutionary which is going to change the world, and those who think its nothing new, and nothing really different. I belong in both camps. Let me explain why. Knowledge management is nothing different because ... it is a management approach towards an intangible asset. The asset is the combined knowledge of the organisation, and knowledge management is how you manage the orgainsation - the behaviours, attitudes and processes - so the value of this asset ...
 
4 tips for getting started with knowledge management
04.03.2016
How does your IT team solve problems? Does it involve answering a lot of emails? Does half the company walk by and ask for help? That's not exactly the most efficient way to help your internal customers, and in IT, every second wasted is a problem left unsolved. Having a consistent way to work is important (and even a poor process is better than no process). But what if I told you there's a way to re-write the script? Providing a killer knowledge base for your customers makes a huge difference. It gets them the help they need at the speed they've become ...
 
Organizational design: The rise of teams
04.03.2016
Hierarchical organizational models aren't just being turned upside down -- they're being deconstructed from the inside out. Businesses are reinventing themselves to operate as networks of teams to keep pace with the challenges of a fluid, unpredictable world. Fast-moving global markets and digital disruption have forced companies to innovate rapidly, adapt their products and services, and stay closer than ever to local customers. This has prompted a resurgence of interest in business organization. Our findings in this area are startling: 92 percent of ...
 
How to Influence Without Authority
04.03.2016
Back in the good old days, if you were in a position of authority, you could just announce what needed to be done and assume it would be carried out. But times have changed. As companies expand and become more complex, no matter what organizational structure is in place, people must work with each other across reporting lines. It doesn't work to say, "Do it because I told you so." But were the good old days really so good? Hierarchical systems replicate parent-child relationships and create dependency. Worse yet, authority-based systems are a breeding ...
 
Social Business - Schlüsselelement der digitalen Transformation
03.03.2016
In einer Arbeitswelt, die ständig an Dynamik gewinnt, stehen Unternehmen vor der Herausforderung, ihre Unternehmenseinheiten schlanker aufzustellen. Ein effizient gestaltetes Informationsmanagement ist dafür unabdingbar. In der Vergangenheit wurden IT-Systeme oftmals innerhalb der einzelnen Bereiche optimiert. Diese Grenzen gilt es zu überwinden. IT-Systeme müssen heute stärker denn je miteinander vernetzt werden, um eine ganzheitliche Sicht auf den Markt und die eigene Leistungsfähigkeit des Unternehmens zu erhalten. Social Business als zentraler Vernetzungsbaustein ...
 
Informal knowledge sharing alone will create employable workforces
03.03.2016
[...] The WEF report says that "Without targeted action today to manage the near-term transition and build a workforce with future-proof skills, Governments will have to cope with ever-growing unemployment and inequality, and businesses will need to deal with a shrinking consumer base. Moreover, these efforts are necessary not just to mitigate the risks of the profound shifts underway but also to capitalize on the opportunities presented by the Fourth Industrial Revolution. The talent to manage, shape and lead the changes underway will be in short supply ...
 
In praise of serendipity
03.03.2016
I was chatting with a Head of Knowledge recently about Twitter and how some sections of the legal sector are very resistant to using it, even as just another broadcast medium or as a knowledge-sharing tool to connect its professionals to others in their field. Mulling over our conversation, I was thinking about all the reasons why I'm such a fan, despite the fact that I have to be very disciplined to avoid it becoming a time waster. I've come to the conclusion that one of the major reasons I'm a fan (apart from the obvious fact that you can converse ...
 
Why Collaboration Fails
03.03.2016
by Deb Lavoy - There's been a lot of noise lately about "Collaborative Overload" and how collaboration is slowing companies down. This comes down to a matter of definitions of exactly what collaboration is and is not. Here is a quick list of the most common reasons for collaborative failure: Collaboration is not consensus Collaboration can only happen in trust-filled environments Collaboration needs a mission (or purpose, or point) Collaboration isn't micromanagement Collaboration needs leadership [...] ...
 
Is working out loud and sharing really collaboration?
03.03.2016
by Oscar Berg - Following the presentations at the IntraTeam Event 2016 yesterday, Wedge Black sparked a discussion on Twitter whether or not working out loud and sharing is really about collaboration. It's a very interesting and relevant question that deserves to be answered. To share my point of view of this, I need more than a few tweets. I need to get back to my view of collaboration. I have said it and written it many times before, but it needs to be repeated: Collaboration is the very reason the organization you work for exists. It brings ...
 
The State of Community Management Research & Enterprise Social Networks
03.03.2016
by Jennifer Honig - On the February 25th #ESNchat we discussed, "Leveraging The State of Community Management Research For Your Enterprise Social Network (#ESN)," with our special guest, Ted McEnroe of The Community Roundtable (@TheCR). We were glad to hear from our #ESNchatters the value of the research, how it is used (I learned some new applications, thank you!), and additional areas for further exploration that could benefit community leaders. [...] State of Community Management 2016 Details Why is research like the SOCM important to your internal ...
 
New Report: Keys to Community Readiness and Growth
03.03.2016
by Vanessa DiMauro - Online communities have arrived! They are ubiquitous in the digital landscape providing opportunities for people to connect and learn from each other, to brainstorm, birth new ideas and solve problems. They are the places where companies can proactively learn of and avert potential issues, interact with customers, innovate and enhance their products and services. Online communities are the central pillar upon which the collaborative economy is being built. While we know this to be true, we all craved data to better understand the ...
 
Unified models for work and learning
03.03.2016
by Harold Jarche - There are two models that I regularly use when explaining how organizations need to integrate learning and working in the network era. Individuals need to master the ability to negotiate social networks, communities of practice, and teams doing complex or creative work. Personal knowledge mastery is the individual skill, while working out loud helps groups stay in close contact with the work flow. Everyone needs to be adept at cooperating in the openness of social networks in order to be open to possible innovative ideas. At the same ...
 
How To Balance Employee Freedom With Organizational Control
03.03.2016
by Jacob Morgan - When looking at something such as designing employee experiences one of the biggest questions and challenges that comes up is how to balance employee freedom with organizational control. There is no such thing as a single employee experience, there are many of them. In order to design employee experiences the organization and the employee have to participate in something I call, The Employee Experience Design Loop. I wrote an entire article about this which you can also read called, A Framework For How Any Organization Can Design Amazing ...
 
Ein Social Intranet ist kein Technologieprojekt, sondern eine andere Art zu arbeiten
02.03.2016
Der Erfolg des Social Web beeinflusst zunehmend die internen Plattformen von Unternehmen. Die sehen im Vergleich zu Facebook & Co. bisweilen ganz wortwörtlich alt aus. Zugleich sollen Social Intranets helfen, Prozesse effizienter zu gestalten und Kommunikation zu verbessern. Wir haben uns dazu mit Lutz Hirsch unterhalten, der mit seiner Firma Hirschtec seit über zehn Jahren in Sachen Intranet berät. Im Gespräch mit uns verrät er dabei unter anderem die größten Hürden und Stolpersteine bei der Einführung eines neuen Systems - und wie der Wandel gelingen ...
 
Social Media ist tot!
02.03.2016
Entschuldigung für die Überschrift. Selbstverständlich ist Social Media nicht tot. Aber der Hype ist rum, alles ist anders. Liebe Social-Media-Manager, so leid es mir tut: Social Media ist keine Disziplin, Social Media ist eine Kompetenz. So wie Orthografie, Rhetorik und Menschenverstand. Und mal ehrlich: Wann habt Ihr Euch zuletzt auf die königlich herzogliche Orthografen-Stelle beworben? Eben. Ich bin ganz froh drum. Die ganzen Vorträge, die Wichtigtuer hinter Nerd-Brillen aus einer Zeit, als es weder Nerds noch Nerdbrillen gab. Das Weltuntergangs- ...
 
80% of Enterprise Social Networking System Users are Mostly just Looking...is this a problem?
02.03.2016
We have been comparing organisations using Yammer over the past 6 months. Of the 15 organisations we have compared to date, on average 80% of actual users (not just lurkers) are active on the system less than once every 2 weeks. We kindly classify them as "Observers" . On first blush a typical response is "that's terrible". Other more optimistic ones suggest if we measured the lurkers as well, then perhaps it wouldn't look so bad. But whatever the number, what is a good number? And interestingly enough, some suggest this is what we should expect. Isn't ...
 
Online chatting at work gets the thumbs up from bosses
02.03.2016
Fancy being Facebook friends with your boss? Or being allowed to Snapchat your colleagues during office hours? Well, this kind of office-based social networking is growing in popularity as a way of escaping the tyranny of corporate email. Businesses wanting to streamline internal communications are turning to chat apps like Chatter, Slack and Yammer, as well as more established platforms like Facebook. The market for enterprise social software, as it's called, will be worth more than $8bn (£5.3bn) by 2019, up from about $5bn now, according to research ...
 
What's your community's culture?
02.03.2016
by Stan Garfield - I've written about Types of Communities & Enterprise Social Network Groups and Social Media Archetypes. This post is about how each community has its own culture, including rules, typical behaviors, and activity patterns. Community Archetypes Isolated Noisy Defunct Restricted Debating Practical Examples: Knowledge Management Communities Examples: Community Management Communities Examples of Community Culture in Action Recommendations [...] ...
 
The 5 Elements of Working Out Loud (Revisited)
02.03.2016
by John Stepper - A lot has happened since I wrote The 5 Elements of Working Out Loud in early 2014. The book came out, Working Out Loud circles started forming, and those peer support groups are now in fourteen countries and spreading inside a wide range of organizations. Based on all those people putting the ideas into practice, we've been able to observe what works and doesn't work, and how we can improve things. Though the five elements are roughly the same, the emphasis on the different elements has shifted. An updated description "Working out loud ...
 
Is email more secure than ESN?
02.03.2016
by Oscar Berg - Some (quite a long) time ago, Marisa Peacock wrote an article on CMS Wire about the Garner PPC session "The Social Workplace: Rethinking Communication and Collaboration in the Age of Social Networks" by Nikos Drako. Despite an otherwise interesting and great article, I got the hiccups when reading the following: "...before companies can begin to find value in social networks, it's important to look at what platforms are currently the most valued and why. It's email, of course! Email messages are safe, secure, ubiquitous and for the most ...
 
Mitarbeiternetzwerke im Unternehmen
01.03.2016
Interdisziplinäre Projekte "bunt" besetzen! Die Arbeit in interdisziplinären Projektteams ist für uns bei VEDA seit vielen Jahren Alltag. Und zwar schon lange bevor der Begriff "Agilität" in Mode kam. Das typische Ziel bei einem Projekt in meinem Bereich, dem Outsourcing, ist die Übernahme der Payroll für einen Kunden. Das Projektteam bei VEDA besteht meist aus dem Payroll-Specialist unseres Hauses, welcher die Entgeltabrechnung für den Kunden später durchführen wird, einem Consultant für die Datenmigration und Einrichtung der betrieblichen Anforderungen ...
 
Why I Chose To Be A Community Manager Over Being A CEO
01.03.2016
Today I reveal some news that has been 6-7 months coming. Learn why I accepted an offer as a community manager for a larger organisation, versus a CEO for a smaller one. WARNING: This post is incredibly long. In other words, it's EPIC. However, it's chock full of value in terms of lessons learned, exact reasonings, and insights into why I did what I did and exactly how I got there. If you're still keen, read on. If not, just watch the brief video. The last 6-7 months has been an incredible journey for me. If you've been following along, you'll know that ...
 
Network management update
01.03.2016
by Harold Jarche - You cannot manage a network. As networks become the dominant organizational form, the way we think about management has to change, as well as the way those in positions of authority try to influence others. In a network society, we influence through reputation, based on our previous actions. This is why working out loud and learning out loud are so important. Others need to see what we are contributing to the network. Those who contribute to their networks will be seen as valuable and hence will have a better reputation and may be ...
 
How good are intranets as knowledge management tools?
01.03.2016
How far have intranets for knowledge management really moved on since 2010? In 2010 I based my MSc on a study of best practices in knowledge management in large consultancies in the Architecture Engineering and Construction sector. I was also trying to explain the background and benefits of knowledge management tools and methods in the sector, and how they had come about. It was fairly easy to see why KM was important to consultancies in the sector: their work involves time-limited projects using multidisciplinary and temporary teams - so knowledge sharing ...
 
Cognitive Computing and Knowledge Management: Sparking Innovation
01.03.2016
Innovation is perhaps the biggest test of a knowledge management system. We're used to capturing information. We're used to locking it down. We're used to accumulating it. We're used to creating some kinds of access to it. Innovation makes us go far beyond that. What I'll talk to you about today is what innovation is. What the process for coming up with a new idea actually is. Then I would like to talk to you about cognitive computing because I think that it solves some of the problems that our older, traditional technologies ...
 
The incrementalism fallacy in KM change
01.03.2016
by Nick Milton - Incrementalism will not work as a way to introduce Knowledge Management. KM is a mindshift - a giant leap - not a series of small steps. Incrementalism is a method of working or changing by using many small incremental changes instead of one giant leap. Logical incrementalism implies that the steps in the process are sensible. It is a preferred approach in many organisations, because it doesn't upset the status quo too much. Knowledge Management has to upset the status quo! The status quo in most organisations is that the value ...
 
Research reveals that managers suck at judging new ideas
01.03.2016
by Adi Gaskell - History is littered with examples of successful innovations that were rejected at the first time of asking. So do leaders actually know a good idea from a bad one? I wrote recently about the value in having leaders who are confident in their creativity, after research found that such confidence trickles down to their team, who have higher creative output when working under such a leader. Alas, that still leaves a question mark over whether those leaders actually know a good idea from a bad one. History is littered with examples of fantastically ...