#socbiz
Curated hints on Digital Transformation, Enterprise 2.0, Enterprise Social Networks, Social Intranets, Social Collaboration, Knowledge Management, HR 2.0, ... and all the rest
Dr.-Ing. Carsten Rose – Effective: 31.01.2016
Social Business Digest by caro - Archive 01/2016
 

Archive 01/2016

 

Executive Viewpoint 2016 Prediction: Incentive - Six Trends Transforming Enterprise Collaboration
29.01.2016
Traditionally, collaboration involved long in-person meetings or conference calls that seemed to hinder productivity rather than boost it. The increasingly rapid pace of business today and dispersed workforces mean organizations need a better way to communicate and work together. Enterprise collaboration technologies have been helping transform the workplace for a while now. But solutions that focus on just one specific feature, such as instant chat or file sharing, are no longer enough to support teams that have to work together effectively. Recently, ...
 
Social Collaboration: A Powerful Force In The Future Of Work
29.01.2016
Predicting the future of work has become a favorite pastime for many people, and 2015 has certainly seen its share of such conversations. More important, it's experienced a significant amount of change - one of constant evolution and revolution. Very quickly, the workforce is redefining what constitutes a productive worker and a great place to work. Whether employees are seeking an improved work/life balance, continuous education, the ability to work on their own terms, or anything else, businesses better be prepared to support those needs, especially ...
 
The Digital Revolution and the Future of Work
29.01.2016
Vice President Joe Biden wrote an article for the Boston Globe on Wednesday highlighting his statements at the World Economic Forum in Davos. He emphasized five guideposts for protecting the middle class during the digital revolution: Education Protecting worker's rights Modernizing Infrastructure Supporting progressive tax code Expanding access to capital. Redundant Work or Redundant People? Technologists, like myself, often find ourselves in the uncomfortable position of needing to justify the progress of the digital revolution with hard costs, a.k.a. ...
 
Speed up employee on-boarding by Working Out Loud In A Network #wolan
29.01.2016
What was the problem you were trying to fix? How to create an online collaborative community that immerses new starters into the organisation. The goal being to help new starters get up to speed with who we are, what we stand for as a company, gain useful insight into how we are structured, and how we work across a complex global healthcare company enterprise. Why was it important to fix it? To enable networking for pre/post induction new starters, and have someone they can turn to that has recently been in the same "newbie" situation as them. Also for ...
 
Revolutionising the productivity of the Knowledge Worker 3 - the knowledge supply chain
29.01.2016
by Nick Milton - Over the last two days I have blogged about the challenge of revolutionising the productivity of the knowledge worker, which Peter Drucker set for us. We have looked at the division of knowledge labour, and the automation/augmentation of knowledge work. Today we look at the knowledge supply chain. The productivity of the manual worker was revolutionised through the transformation from craftsman production to factory production. Work was divided and automated, and individuals took their part within a work chain, or production line. Partly ...
 
Digital Companies Need More Liberal Arts Majors
29.01.2016
In today's digitally driven world, companies are competing ferociously for technological skills. They believe the ability to create the hard code that makes a product come to life is at the heart of their success. Without code, after all, you merely have ideas on a napkin or a dream in your head. It's the same with data analysts and business intelligence engineers. What's more important than taking the massive amounts of data that a company receives every day and making sense of it? Decoding this data, everyone tells us, will help companies pinpoint ...
 
Die Digitale Transformation beginnt im Bauch
28.01.2016
von Guido Bosbach - Auch das World Economic Forum in Davos hat die Digitale Transformation als sehr realitätsnahe Herausforderung erkannt und eine Studie zur "Future of Jobs" veröffentlicht. Wer sich in der letzten Zeit mit der kontinuierlichen Weiterentwicklung von Arbeit auseinandergesetzt hat, für den tauchen in dem Bericht keine echten Überraschungen auf. Jobs werden sich verändern, intelligente und/oder autonome Systeme übernehmen Routineaufgaben in allen Arbeitsbereichen - zunehmend auch bei der Büro-/Wissensarbeit. Wir alle sind gefordert "am ...
 
Six Obstacles to Building Communities in Organizations
28.01.2016
by Sahana Chattopadhyay - Rachel Happe begins her latest post, 10 Trends for the Future of Communities, with a comprehensive description of the various intersecting and intermingling streams and characteristics that inform communities, and I am quoting her below: "Communities sit at the intersection of a number of trends; social media, digital transformation, a generational shift to prioritize purposeful work, the future of work, change management, leadership and social learning." This is one of the most inclusive descriptions that captures the various ...
 
Communities: Using local chapters and engaging millennials
28.01.2016
by Stan Garfield - I was asked how to: Restructure a community of practice (CoP) to enable local chapters Better engage the millennials, because the old COP ways that include newsletters and webinars fall short of engaging our newest members 1.) Local chapters can work if they are focused on meeting in person. Don't create separate online spaces for them, but encourage them to post about their local events in the larger community's threaded discussion board or enterprise social network (ESN) group, adding tags that are unique for each local ...
 
On #CMAD: What's It Like to Be a Community Manager?
28.01.2016
Community Manager Appreciation Day (CMAD) is upon us. Let the festivities commence - even in the Mid-Atlantic states, where they're living out of igloos at the moment post-Jonas. On Friday we told you about the state of community management (it's doing pretty good, by the way). You can read that story here. But as we celebrate 24 hours of community management, we thought we could use a little dose of empathy. What is it really like to be a community manager in 2016? One is the Loneliest Number Amplifying the Effort Show, Don't Tell Go Team Go [ ...
 
Sharing Knowledge Across Cultures: How to Ensure Learning Doesn't Stop at the Border
28.01.2016
Imagine that you began your career in a country in which information is typically exchanged between employees in formal settings, such as business meetings. And at these meetings, each employee is given an opportunity to provide updates on their work and share knowledge with their colleagues. You then move to a workplace in a new country, where you quickly find that business meetings are comparatively rare. What's more, these meetings consist solely of sharing knowledge across culturesmanagers giving information to their employees, without the employees ...
 
Revolutionising the productivity of the knowledge worker 2 - knowledge automation
28.01.2016
by Nick Milton - Yesterday I blogged about the challenge to revolutionise the productivity of the knowledge worker, and how the first step was the division of knowledge. The second step is the automation of knowledge work. Automation was one of the factors that helped revolutionise the productivity of the manual worker. The blacksmiths hammer was replaced by the hydraulic press, the auger by the electric drill, the wheelbarrow by the forklift truck. Machine power augmented muscle power. Automation, combined with the division of labour, gave us the modern ...
 
Top Social Learning LMS Features
28.01.2016
In 2016, most people are accustomed to social media and the conventions associated with profiles, friends, posts, liking and sharing. But how are these new social business behaviors influencing social learning features of today's learning management systems (LMS)? We wanted to find out, so we surveyed 74 diverse LMS vendors about the social learning functionality available in their platforms. We targeted the LMS vendor community because these organizations have a vested interest in developing and supporting only the features they believe the market wants ...
 
How Twitter Users Can Generate Better Ideas
27.01.2016
New research suggests that employees with a diverse Twitter network -- one that exposes them to people and ideas they don't already know -- tend to generate better ideas. Innovations never happen without good ideas. But what prompts people to come up with their best ideas? It's hard to beat old-fashioned, face-to-face networking. Even Steve Jobs, renowned for his digital evangelism, recognized the importance of social interaction in achieving innovation. In his role as CEO of Pixar Animation Studios (a role he held in addition to being a cofounder and ...
 
How Collaboration Tools Can Turn Your Business Into A Social Enterprise
27.01.2016
Social networks for business help enterprises collaborate securely across departments, offices and countries. Many available tools give employees a sense of online community and help forge connections between different parts of the business and your customers. However, some business leaders struggle to understand the benefits of the "social business". Furthermore, organizations that have made the leap often find that after embracing the technology initially, employees' enthusiasm soon dies down and only a handful of workers continue to use the technology. ...
 
Too much collaboration? Try some cooperation.
27.01.2016
Recently, several people have written, and referred to, articles regarding collaboration and its benefits and drawbacks. Some examples are: Collaborative Overload, by Rob Cross and Reb Rebele via Harvard Business Review 27 Facts and 11 Conclusions About Collaboration, by Oscar Berg Collaboration overload, by Martin White Physical and online meetings seem to be the key to making business nowadays. But too many people attend too many meetings, not getting any "real" work done. There is simply no room or time left for private thoughts on how to advance ...
 
New Work - Good to Great Business Processes
27.01.2016
by Jeremy Scrivens - Good-to-Great Lean Business Processes apply the Appreciative Inquiry (AI) Strengths-Based approach to collaboration, business change and innovation. In this Part 3 of 3 parts we describe 6 core business processes of New Work. Imagining, inquiring and creating new business value The Old Work supports the conversations tools around deficit-based problem solving thus fostering a culture of compliance, risk-aversion, disengagement and unhappiness at work. It also fostered a culture of status quo around the existing what and how, but ...
 
An intranet governance checklist
27.01.2016
Why do intranets fail? Before going through an intranet governance checklist it's useful first to think about the context and purposes of intranet governance. In our work we are often called in to rescue failing intranets. The following is a list of problems that we typically come across. They are all signs of poor or non-existent intranet governance: Technology focused delivery Lack of input from the business at design stage and post launch Lack of content strategy Lack of site creation assistance and training Lack of funding Poor technical infrastructure ...
 
What do I DO about learning?
27.01.2016
I talk a lot about learning on this blog. Because in my definition of knowledge management, it's a central part. So the equation is KM = CDL. But the conversation and documentation parts feed that learning. As is also the case in Jaap Pels's KM framework: [...] But what do I do exactly, concretely, at my level, both for myself and the initiatives I'm part of, to walk my talk on KM and learning? Conversations (C) Documentation (D) Learning (L) [...] ...
 
Revolutionising the productivity of the knowledge worker part 1 - division of knowledge labour
27.01.2016
by Nick Milton - Peter Drucker famously said that "The most important, and indeed the truly unique, contribution of management in the 20th century was the fifty-fold increase in the productivity of the manual worker in manufacturing. The most important contribution management needs to make in the 21st century is similarly to increase the productivity of knowledge work and knowledge workers". And it's our job, as Knowledge Managers, to make this happen. That is the big challenge to the Knowledge Managers of this world - to increase the productivity ...
 
If you can't trust your employees, how can they trust you?
27.01.2016
The key to any long-term relationship is trust. And as any relationship expert will tell you, the key to trust is communication. Most employers want to maintain a relationship with their best employees for a long time, even for as long as the company stands. And while most companies recognize the need for competitive benefits and perks, many still underestimate the value of good internal communication. Small communication breakdowns happen all the time and can cause little frustrations around the office. Someone accidentally deletes instead of responding ...
 
Company Culture: The Magic Ingredient You've Been Missing
27.01.2016
Company culture. Dozens of business articles highlight the importance of culture, how to diagnose the current company culture, and how to guide culture. Business owners and managers are encouraged to choose characteristics that will lead to a profitable company and encourage all employees to arrive at work with those principles in mind (see Creating A Company Culture Where Ideas Are Encouraged). I work at a start-up. The managers spent months ironing out the principles that the company would incorporate into our workflow which would become the culture. ...
 
Wie Vorstände virtuell besser kommunizieren: 9 Tipps für Social-Media-Dialoge zwischen CEOs und Mitarbeitern
26.01.2016
Kommunikation: Wer als Vorstand oder CEO mit seinen Hunderten oder Tausenden Mitarbeitern einen echten Dialog führen möchte, dem Nutzen moderne Online-Plattformen. Neun Erfolgsfaktoren für einen erfolgreichen Austausch. Heutzutage suchen immer mehr CEOs den direkten Kontakt zu Mitarbeitern über Kommunikationsmedien, wie beispielsweise über Many-to-one Plattformen (die den Austausch zwischen mehreren Sendern und einem Empfänger regeln, Anm. d. Red.) Diese basieren auf Mechanismen, die Informationen sammeln, verbinden und priorisieren. Mitarbeiter können ...
 
The Digital Workplace - A Fun and Engaging Place To Be
26.01.2016
Intranets from the beginning Intranets have been around in the workplace for a long time, and have come a very long way since their initial implementation. The first intranets were certainly different from how we know and use them today, and originally consisted of static webpages for the purposes of providing information to staff members. Fast forward a few years, and intranets evolved into a more substantial solution, mainly focusing on email and internal communication services, document sharing, and a contacts directory. Intranets were traditionally ...
 
#NewWayToWork Master Class: Euan Semple on the Value of People
26.01.2016
On Euan Semple's website, he states that his mission is to "help organizations, and more importantly the people in them... " and that clause -- to emphasize that organizations are made up of people -- is crucial to his ethos.Euan Semple New Way To Work This dedication to teaching brands that people respond to people, not to organizations, is exactly why we invited him to take part in the influencer event we held in London in November in partnership with the IBM #NewWayToWork initiative. #NewWayToWork explores how the workplace is evolving in the face ...
 
Before You Do Anything Else With Your Community, Do This
26.01.2016
I have a quick question for you: what's the ROI of your community? Generally, when I speak with other community managers, they have one of three responses to this question: Uh...what? Engagement! An actual demonstration of return on investment The discipline of community management has advanced enough within the past few years that this question doesn't spark quite as many confused looks as it used to, and I am less and less likely to hear "what do you mean by ROI?" These days, you'll often hear "what's the ROI of your grandmother?" as a retort, underlining ...
 
The Link Between Community Managers and Community Organizers
26.01.2016
As a community manager, it may feel like you're often breaking new ground, trail-blazing through an innovative profession. And you are. It's a relatively new job force and there aren't many forebearers for you to look back on.The very idea that you could have a collaborative community online was in its infancy in the mid-'90s (discounting old listservs and forums popping up since the 1970s), and didn't really begin to take off until the 2000s (...guess MySpace was good for something). Although it's a robust profession now, without much history, where ...
 
Online Community Management: How to Ask Questions that Will Get People Engaged
26.01.2016
Why does an organization choose to build an online community? Reduce support costs? Product feedback and update suggestions? Drive sales? Well, all of these business outcomes aren't possible if your community members aren't engaging with each other. However, according to the fabled 90-9-1 rule, only 1% of community members actively participate. The vast majority only view content and discussions without adding any themselves. Don't worry, there are some simple tactics that we can use to drive community member engagement. One of the easiest to implement ...
 
Replace The Training Manual: 10 Ways To Improve The Experience With Social Learning
26.01.2016
While the physical 3-inch binder is on its way out as a training tool for most companies, I guarantee that 90 percent of people reading this received some sort of digital equivalent as part of their onboarding process. A lengthy pdf doc perhaps? Or maybe a 50 slide PowerPoint deck? Here are 10 reasons to replace your training manuals and tools with a social learning solution: Update materials in real time Make information easier to find Allow employees to ask questions Share stories Ongoing connections Interaction with everyday experts Different file ...
 
Who needs the soft skills?
26.01.2016
"We think that technology people might benefit from some of the soft skills," an O'Reilly exec said when he approached us about doing a video program based on our book, "Rebels at Work: A Handbook for Leading Change." Carmen and I smiled and agreed, holding ourselves back from being bad rebels and shouting, "Might?? Might?! It's all about soft skills. You can't get any kind of meaningful work done if you don't know how to enlist support, have difficult conversations, build positive relationships with people who aren't necessarily warm and fuzzy, communicate ...
 
The collaboration curse
25.01.2016
The fashion for making employees collaborate has gone too far. In modern business, collaboration is next to godliness. Firms shove their staff into open-plan offices to encourage serendipitous encounters. Managers oblige their underlings to add new collaborative tools such as Slack and Chatter to existing ones such as e-mail and telephones. Management thinkers urge workers to be good corporate citizens and help each other out all the time. The fashion for collaboration makes some sense. The point of organisations is that people can achieve things collectively ...
 
It's Time to Thank Your Community Manager
25.01.2016
Do something nice for your community manager on Monday. Yes, it's Community Manager Appreciation Day (CMAD) again. Granted, everyone plays an important role in today's digital workplace. As legendary word-of-mouth marketer Saul Colt said, "Everyone deserves a day of appreciation. Appreciation and admiration is what sets us apart from computers." But kidding aside, community managers seem to have especially thankless jobs. And good ones can make a big difference in the way your clients and customers perceive your company or brand. A Long List ...
 
How To Network Better: Stop Networking
25.01.2016
I honestly believe relationships and the whole idea of "networking" is basically everything; I've written about it before as a result, here and here. Here's why it's become everything, IMHO: the job market is supposedly "back," but it's not really -- 23 percent of people (1 in 4!) look for a new job every single day. Problem with that is: the hiring process sucks at actually matching "people's talents" and "what an organization needs." (Believe me, I know.) So the overall picture looks something like this: Jobs are posted. Job seekers are probably getting ...
 
The biggest predictor of career success...
25.01.2016
according to multiple, peer-reviewed studies is being in an 'open network' instead of a closed one. IQ, EQ, talent, strengths, determination, curiosity, engagement, and passion of course all play a role but are not sufficient for career success. Research by network scientist Ron Burt Professor of Sociology and Strategy at the University of Chicago reveals that half of the predicted difference in career success (i.e., promotion, compensation, industry recognition) is due to the structure of one's networks, as shown in the simplified graph ...
 
Unlocking The River Of Knowledge Collaboration At Accenture
25.01.2016
by Rawn Shah - An organization that fundamentally depends on a workforce that is frequently on the move between projects, between customers, and between teams, becomes critically dependent upon collaboration. Within a company, whether you are in sales, consulting or work on customer projects, you need your people to become dependent on each other across the network of your organization. This helps to un-dam the flow of knowledge that often pools in parts of the organization due to human or technological incompatibility. Knowledge is a river. Unlocking ...
 
Bad Company Culture? Blame Senior Leadership
25.01.2016
The late US Army General Norman Schwarzkopf once said, "Leadership is a combination of strategy and character. If you must be without one, be without the strategy." Everyone understands the imperative of effective leadership. But it's also important to recognize that leadership and corporate culture are integrally aligned. And if you don't like a company's culture, then look to the top. Senior leaders define an organization's culture. Over time, their words, actions and expectations nurture and evolve that culture -- by accident or ...
 
WOL Treffen - Ohne Ziel zum vollen Erfolg!
22.01.2016
von Joachim Haydecker - Gestern hatte sich die immer größer werdende Gemeinschaft der WOL Aktivisten bei Microsoft in Bad Homburg getroffen. Vorne weg: Gibt es ja selten, aber diese Runde besteht nur aus netten, engagierten und mitteilungsfreudigen Menschen - einfach eine angenehme und motivierende Runde. Neben einigen Aktivisten vor Ort, virtuell zugeschalteten Einzelaktivisten und einer Truppe der IBM aus Ehningen hat sich noch John Stepper (Deutsche Bank, New York) via Skype virtuell eingefunden. Die Teilnehmer kommen aus großen Unternehmen, z.B. ...
 
27 Facts and 11 Conclusions About Collaboration
22.01.2016
by Oscar Berg - I have read a few reports and articles presenting findings from recent research on collaboration and picked up a number of facts about collaboration that I find interesting or useful: Compared to two decades ago, the time managers and employees spend on collaborative activities has ballooned by 50% or more. (1) 20% to 35% of value-added collaborations typically come from only 3% to 5% of employees.(1) 20% of organizational "stars" don't contribute to the success of their colleagues after they have hit their own numbers and earned kudos ...
 
The case for social tools internally
22.01.2016
The way in which businesses communicate and collaborate is changing. It is a natural evolution; it is an alignment with how society is evolving and how social tools are becoming an integrated part of every day life. There is still a place for traditional communications in business; and the social revolution will likely make some business leaders, and indeed communicators wary, as control over the message becomes more difficult to facilitate and manage in a culture of 'free conversation'. The deployment of social tools in a business is an investment in ...
 
The Social intranet Barometer
22.01.2016
We have spent a whole year surveying the use of social and collaboration platforms in large enterprises: the good, the bad and the ugly. Now you can download this powerful study for free. If you are implementing an internal social platform - or are responsible for one that is failing - it is useful to know if your situation is similar to the other companies that are pursuing the same task. Are you doing OK compared to others? What are the areas where you are falling behind? Well now you can access data to help you make an informed assessment of how your ...
 
Lessons on Working Out Loud from GSK
22.01.2016
by Gloria Lombardi - Gloria Lombardi interviews Lesley Crook who, as part of GSK's Internal Communications Digital Team until last year, helped the company to embrace new ways of collaborating. "The way forward has to be internal social networking embedded in mobile apps, and the systems and processes of organisations." Lesley Crook (pictured right) has passionate opinions on collaboration. Some of her most revelatory insights come from her experience at GSK. Until last year, she was part of the Internal Communications Digital Team, helping the global ...
 
Where Does 'Team Chat' Fit In #ESN Strategy? Part 2
22.01.2016
by Jennifer Honig - On the January 14th #ESNchat we discussed "Where does 'team chat' fit in #ESN strategy" with our special guest David. F. Carr. [...] This is Part 2 in a 2 part series. Is the transition away from email for real? Are team messaging apps building on social collaboration, rather than reinventing the wheel? Is community management relevant in an environment more oriented toward messaging? [...] ...
 
Why Messaging Has the Momentum in Business Collaboration
22.01.2016
by David F. Carr - The momentum in business collaboration has shifted from enterprise social networks to relatively simple desktop and mobile messaging apps. By mimicking the way consumers bypass email to communicate quickly and conveniently with their closest contacts, business messaging tools have started to displace email and encourage smoother workflow. This is interesting to me as someone who covered the rise of enterprise social networks Jive, Yammer, and Chatter as a reporter for the tech press. I also wrote about best practices for the use of ...
 
Use of Yammer and Jive increases engagement, finds XpertHR
22.01.2016
Internal social media platforms such as Yammer and Jive are on the radar of more than one-third of organisations as a way to spread information and help engage employees. Just over a fifth (22%) of organisations are using the platforms to boost internal networking, collaboration and communication, XpertHR's recent employee engagement survey found. The survey also revealed that 15.7% of its 375 respondents plan to use these platforms in the future. However, there was a marked difference in enthusiasm for these systems - which operate in a similar way ...
 
Your Purpose in a Network
21.01.2016
by Simon Terry - "All the value that we create is delivered for others and negotiated with others. We cannot escape the networks in our work. We are not an island widget producing output in a process. We are humans tackling increasingly complicated problems in webs of relationships that stretch through our organizations and out to the network where our purposes have their effects." We can't escape networks as individuals and as organisations. We are embedded in a wirearchy that is far more powerful than we are aware. When avoidance is no longer a strategy ...
 
Can Online Personas Improve your Collaboration Behaviour?
21.01.2016
When we hear the term "Personas" we often associate them with profiles that marketing organisations develop to categorise the buying behaviours of consumers for targeted attention. Personas are therefore strongly linked to behaviours. In the world of Enterprise Social Networking (ESN) we are also very much interested in the collaboration behaviours that have been facilitated by the ESN. The idea of developing a way to profile ESN behaviours comes from one of our customers, Liz Green, who is a social media strategist at Telstra, and a leading facilitator ...
 
Where Does 'Team Chat' Fit In #ESN Strategy? Part 1
21.01.2016
by Jennifer Honig - On the January 14th #ESNchat we discussed "Where does 'team chat' fit in #ESN strategy" with our special guest David. F. Carr. #Slack, #Glip and their team chat cohorts have stirred the #ESN pot. Some argue that they are just the newest, shiniest objects in the technology-flavor-of-the-month club. However, perhaps, they are solving a problem that will ultimately lead to the emergence of more, powerful corporate social communities (#ESN). Only time will tell. Key questions emerged: Did team chat's approach of "building on the way consumers ...
 
10 Point Community Tune-Up Checklist
21.01.2016
It's the beginning of a new year, and whether your community is just getting started or has been around for years, it's always good to go into the shop for a tune-up once in a while. Here's a handy checklist you can use to make sure your online community continues to hum along throughout 2016 and beyond. Terms of Service, legal Community guidelines Administrator and moderators New features from your technology platform Address inactive members Address irrelevant, stale, or incorrect content Look at design and branding Consider rewarding ...
 
17 reasons law firms should use microblogging
21.01.2016
Social collaboration tools have been used inside organisations for roughly the last decade but in recent years there has been a lot of interest around the concept of "Enterprise social networks" that have "microblogging" at their core. Microblogging is the ability for users to quickly and easily share a short update or message with a group of people or network. In contrast to traditional long-form blogging, microblogs are usually fairly short and designed to be consumed quickly. The concept of microblogging was popularised by social networks such as ...
 
A Letter To The Anti-Social Executive From A Loyal Customer
21.01.2016
Dear Anti-Social Executive, This letter will be short and sweet. My goal is solely to help you understand the "value" that you could bring to me on a personal and professional level if you were to become semi-social. Of course, I know you are super busy. The crazy thing is that I am also super busy. Did you know that it only takes about 10 seconds to send a tweet? Maybe, you could start there? I send a few a day when I'm traveling or waiting for an appointment. It's super easy and that 10 seconds could add more value than you probably know! Just a suggestion ...
 
How to Build Transformative Centers of Excellence
21.01.2016
In any company, groups of people come together to discuss large-scale concepts, granular ideas, and new tools. In some companies, these groups are called Centers of Excellence (CoE) -- "excellence" being the operative word. A CoE's mission is to create, develop, and promote proven practices, ideas, and tools that support their roles (e.g., a CoE for business analysts, or a CRM CoE). Appirio's own BA (business analyst) CoE has had a particularly great year. Here are some of their stats: There are 163 members in the BA CoE Chatter group. In 2015, they ...
 
Collaboration networks are stickier than your formal structure
20.01.2016
"How do you cope with that?" - I was astonished. A good friend of mine, who works at one of those multi-national software companies that everybody know, was telling me, how he was facing organizational restructure number eight in a bit more than three years. "I just continue to work with the people, I know will help me deliver my tasks... They do the same." He then explained, why it did not make any sense to try to understand the new structures, the processes, or even getting to know the his new manager. It was a much too unstable environment, and not ...
 
The Collaboration Problem No One's Discussing
20.01.2016
Aside from learning to share toys in kindergarten, formal education gives very few lessons on how to collaborate. At a time when teamwork is becoming the norm and teams are more often than not made up of contractors or consultants from outside the organization, collaborative skill improvement can be a unique and effective way to dramatically increase team performance. Authors Rob Cross, Rob Enderle and Adam Grant noted in a recent article in Harvard Business Review, "Collaborative Overload" that, "over the last two decades the time spent by managers ...
 
Enterprise Social Networks Deserve Time, Careful Consideration
20.01.2016
Despite the huge success of Facebook, Twitter and others, enterprise social networks have an abysmal success rate. But that doesn't mean you should ignore them: With a thoughtful deployment and careful curation, they can stimulate invaluable collaboration and innovation. When I attended Gartner's Portals, Content and Collaboration conference two years ago, two statistics surprised me: Barely half of the 500-plus attendees had a Facebook account and nearly 70 percent of attendees said their company blocked access to social media in the workplace. ...
 
A simple guide to moderating your enterprise social network
20.01.2016
Once you've got your enterprise social network up and running, it's important to make sure it's running smoothly. By preparing for the implementation and carefully launching the platform, rolling it out gradually across your company, you should be in a position where you have a good take-up of the system and a strong user-base. Now, you should be considering whether you need to moderate your social network. Chances are, if you've got a small group of users you won't need to moderate it formally. When it comes to larger communities, however, this is where ...
 
Can E-Mail Do This?
20.01.2016
Thoughts on the silliness of using e-mail as a task- or project-management tool. Last year, I had the opportunity to work with several new people -- and the outcomes could not have been more different. One very talented WordPress developer immediately embraced the productivity and communication tools I recommended. I'd share my screen with him using join.me, share files on Dropbox, assign him tasks on Todoist, and take screen shots with Jing. My sole e-mail from him was his invoice. Working with him was a pure joy and we have done some more work together ...
 
Chris Anderson on Why Community-Driven Companies Will Always Win
20.01.2016
Chris Anderson has a unique perspective on technology-driven innovation. He was the editor in chief of Wired for more than ten years, and he's written two New York Times best-selling books on the digital economy -- The Long Tail: Why the Future of Business Is Selling Less of More and Free: How Today's Smartest Businesses Profit by Giving Something for Nothing. In 2009, he made the move from keen observer to hands-on player and maker when he cofounded 3D Robotics, a company that makes unmanned aerial vehicle (UAV) technology -- that is, drones. His ...
 
#WOL Examples
20.01.2016
The Edge (a free social platform committed to finding, curating and creating the boldest and most innovative new ideas for changing health & care) asked the other day for resources on Working Out Loud (WOL). In response I've listed some of my favorite go to's for examples of WOL and what they mean to me. [...] ...
 
We Learn More When We Learn Together
20.01.2016
We rarely grow alone. In fact, some psychologists have made a compelling case that we only grow in connection with others. However, we don't need to learn with others in formal training or development programs: we can architect our own opportunities to gain insight, knowledge, and skills that move us on an upward trajectory. We can have more control over our learning at work if we make building high-quality connections a priority. What are high-quality connections? They're the connections with other people in which we feel positive regard, mutuality, ...
 
Von Hier nach Neu im Jetzt - Teil 2. Bye-bye Change Management!
19.01.2016
von Niels Pflaeging - 5 Tipps für Change ohne Change Management Change-Müdigkeit. Widerstand. Enttäuschende Veränderungserfolge. Wie wäre es, wenn man tiefgreifenden Change in jeder Organisation so inszenieren könnte, dass er schnell und mitreißend daherkäme? In diesem und dem vorangegangen Artikel geht es um fünf Schlüssel-Konzepte für Veränderungsarbeit, die schwungvoll und lebendig vonstatten geht - statt schmerzhaft, zäh und widerständig. Veränderung, die gleichzeitig tiefgreifend ist und sich leichtfüßig anfühlt. Klingt unmöglich? Dann lassen Sie ...
 
How to kickstart your enterprise social network - the less frustrating way
19.01.2016
by Virpi Oinonen - Your enterprise social network can be a solution to a real pain. Find the pain. Introducing an internal social network like Yammer in your organisation can be an exciting and frustrating experience at the same time. At first it's exciting! After launching the network you watch the user numbers go up: the first 10 registered users, the first 100, the first 1000. Woohoo! You've hit a milestone! Time for cake. Then comes the frustration. Within couple of months you realise that only a handful of people actually use the network. The rest ...
 
Unify Organizational Silos to Maximize Value
19.01.2016
Silo-based organizational models are for a much simpler world. They become a hindrance in the complex world we live in. "There's no coordination with government," I heard the homeless campaigner say. He explained how, for example, the Department of Social Welfare was keeping some homeless people in hotels. This was an expensive option, but the Department of the Environment was responsible for building homes for low income families. The high hotel expenses affected the budget of the Department of Social Welfare, not the Department of the Environment. ...
 
Why can't corporate intranets just die already?
19.01.2016
My internal and employee communication friends aren't going to like this post. Not one bit. But, before you take my head off about the headline, let's have an honest discussion about corporate intranets. You know, those vast wastelands of information that are supposed to serve as a key employee communication channel? I'm here to say they need to die. ASAP. Or, more realistically, they need to change substantially in the next 12 months. I realize that's not going to happen. I know corporate America isn't giving up on the intranet concept yet. But, let's ...
 
Manage Your Performance (in A Network)
19.01.2016
by Simon Terry - "Keep away from people who try to belittle your ambitions. Small people always do that, but the really great make you feel that you, too, can become great." - Mark Twain Organisations are moving away from traditional performance management. Expensive managers are being removed from organisations as they explore ways to be flatter and more responsive. More people are working freelance. Managing your own performance is more important than ever. However, managing your own performance involves real challenges both in terms of personal and ...
 
Call to Action und "What is in it for me"
18.01.2016
von Thomas Olsen - Sobald ein Unternehmen eine Collaboration Plattform eingeführt hat, taucht im nächsten Schritt schnell die Fragen von Nutzern auf, wie die optimale Webseite für ihre Gruppe auf der Plattform aussehen soll. Diese Frage kann nur individuell beantwortet werden. Abhängig von der Wahl der Plattform und der Grundphilosophie der Einführung kann es verschiedene Freiheitsgrade geben. Wir wollten es dem Nutzer so einfach ("convenient") wie möglich machen, ohne dass wir selbst zum bürokratischen Engpass ("bottleneck") werden. Daher haben wir ...
 
Von Hier nach Neu im Jetzt - Teil 1. Bye-bye Change Management!
18.01.2016
von Niels Pflaeging - 5 Tipps für Change ohne Change Management - Teil 1 Change ist ein Riesenthema - überall. Ein Thema, das wir meistens mit Leiden in Verbindung bringen. Könnte man tiefgreifenden, vielleicht gar transformationalen Change doch so inszenieren, dass er leichtfüßig, schnell und mitreißend daherkäme! Statt bleischwer und zäh. Schmerzhaft und widerständig. Riskant und politisch. In diesem Artikel und in seiner Fortsetzung geht es um fünf Schlüssel-Konzepte für Veränderung, die schnell und leicht vonstatten geht - und trotzdem tiefgreifend ...
 
What Are The Impediments To A Digital Transformation?
18.01.2016
It is a great pleasure to start the new year with this column, and a great honor to join the team of bloggers and distinguished speakers at OPEN for Business. I will have the chance to share the views of some others, and the privilege to share my ideas with new audiences. And, despite my Francophile strain, I'll be presenting at three conferences this year (so far) in English. Should be a challenge, but I'm ready. These conferences will address three themes that have driven my work for 15 years: The power of new prosumers of the Generation C Social media ...
 
Enterprises confront the reality of 'multilayered' collaboration
18.01.2016
by Dion Hinchcliffe - The arrival of wave after wave of new communications and collaboration tools has overwhelmed many IT organizations. Far from blocking them, smart organizations are finding ways to bring order to the chaos. The growing challenge with digital collaboration today has been long in the making. The issue itself is perhaps best demonstrated by the rapid rise of Slack, the current darling of team chat and wildly popular with its users. In many of my recent conversations with IT managers, I find that Slack is invading the workplace on many ...
 
5 reasons why collaboration fails and how to overcome them
18.01.2016
Unless you're a boot-strapped, cave-dwelling, "I can do everything on my own and don't need anyone to be successful" solopreneur, collaboration is absolutely essential to your success. And let's be honest, as cliché as it might sound, John Donne was right, "No man [or woman] is an island." Why? The simple answer is because that's not how the world - especially the business world - works. "In the workplace, the more a team member feels their team is working together, the higher their job satisfaction is likely to be, the more they'll learn at work, and ...
 
There are three strategies for KM implementation, and in all but the simplest cases, only one of these is reliable
18.01.2016
by Nick Milton - Knowledge Management is a framework of many components (roles, processes, technologies and governance). Your business is a combination of many divisions and departments. In terms of implementation approaches for Knowledge Management, you ultimately want the organisation to be in the box where all of the knowledge management framework is used by, and embedded in, all of the business. This is the yellow box shown in the diagram, and this is your ultimate implementation destination. However there are three routes you can take to the yellow ...
 
The Truth About Best Practices and Other Corporate BS
18.01.2016
I was just as wide-eyed and gullible as any new office bunny when I hit the business world. If somebody older than me said "This is how it's done!" I figured "I guess this is how it's done. That person must know more than I do, because I don't know anything!" I didn't question much of what I learned in the business world, even though my gut would scream "That sounds idiotic!" at me once a week or more often. I didn't trust my instincts back then. Over time I started to trust my gut more and value conventional wisdom less. Gradually ...
 
What Performance Management Calibration Looks Like In Star Wars: The Force Awakens
18.01.2016
by Dan Pontefract - [ A must read! ] With her eyes gazing over a table littered with papers, blue milk and holograms, General Leia Organa warned her team, "I've got a bad feeling about this." It was time for the Rebellion's annual calibration exercise. What joy! Performance management does in fact reach all corners of the Galaxy. Unbeknownst to these Resistance fighters - up against the evils of Snoke, Kylo Ren and a seemingly infinite number of Stormtroopers - similar meetings were simultaneously being conducted by corporate leaders on a tiny ...
 
Collaboration - when social technology meets the "tiny work"
15.01.2016
by Gloria Lombardi - In his book, 'Collaborating in a Social Era', Oscar Berg explores how to create collaborative working environments that are suitable to the 21st Century. Gloria Lombardi reviews. The meaning of collaboration has being pondered by many. Every year, some beautiful books are emerging through that thinking. 'Collaborating in a Social Era' by Oscar Berg is a wonderful addition to the collected wisdom. It is a beautiful reflection on the relationship between social technology and collaborative communication. The result is a clear reminder ...
 
Resilience - bouncing back from setbacks or daring to take on new challenges
15.01.2016
by Peter Bjellerup - Tougher together - How companies and their employees better can face setbacks and challenges through transparency and collaboration. Where should I stay and eat om my upcoming first visit to Madrid? How do I take a screen shot om my mobile phone? By which watering hole can I find animals to hunt? What did those poisonous berries look like, really? From the beginning of time, our best source of knowledge has been other people. We ask others for help or advice when our own knowledge, experience or skills fall short. Within the family, ...
 
Why enterprise social intranets fail
15.01.2016
Enterprise social intranets hold much promise, but keeping them work relevant and noise free is hard. And according to Gartner, 80% of social business implementations will fail. Here's a look at the key pitfalls and some tips on how to avoid them. Most enterprise social intranets fail Although many companies have experimented with enterprise social platforms, very few have succeeded in making them widely used and mission critical to how work gets done. People are busy at work, so getting most employees to use social tools is hard. Employee adoption rates ...
 
Welcome to Curation 2.0
15.01.2016
Sometimes you can make significant progress building an enterprise of the future by looking to the past. Dusting off old, discarded concepts and repurposing them to fit today's business climate might give you a much needed boost. One such concept worth looking at is the age-old practice of curation. No, we're not talking about managing warehouses full of ancient artifacts or conjuring up images from the movie "Night at the Museum." By curation we mean the kind that you used to see in libraries. Only it's no longer a process of meticulously organizing ...
 
8 ways to successfully lead your mobile workforce
15.01.2016
For many of us, the rise of the remote workforce comes as no surprise. For years now, office workers have been abandoning their desks in favor of settings that are farther afield and allow them to work in a more comfortable, and often more productive, environment. And it's a trend that only promises to keep growing. In fact, according to the International Data Corporation (IDC), the U.S. mobile worker population is on track to grow from 96.2 million in 2015 to 105.4 million mobile workers in 2020. And by the end of the forecast period, IDC projects that ...
 
The Astonishing Value of Volunteerism
15.01.2016
In 2016, The Force Awakens doesn't have to be simply a blockbuster movie. It can also be a statement about that better version of ourselves inside of us pining to come out - a force of goodness we are ready to unleash on the world. One of the most common forces we yearn to unveil with each New Year's resolution is the power of being a better person. We aim to be more kind, more patient, more giving - especially, more giving in the form of our time. The wish to volunteer in some way, shape or form, tops the list of many a desirous do-gooder. But I don't ...
 
Die Welt anders denken
14.01.2016
von Harld Schirmer - Bei Continental arbeiten annähernd hunderttausend Menschen bereits heute miteinander vernetzt - und das weltweit. Einer, der hier viel Pionierarbeit geleistet hat, ist Harald Schirmer. Für ihn ist das Digitale auch eine Art Lebenseinstellung. Ein Porträt. Einen Harald Schirmer, den man sonst auf zahlreichen Tagungen mit Enthusiasmus über Digitalisierung, Wandel und Transformation referieren hören kann, erwartet man eigentlich in einer Filiale der allgegenwärtigen Kaffeehauskette aus den USA oder in den durchgestylten Bürowelten eines ...
 
Be not afraid, believe in ESNs
14.01.2016
by Rita Zonius - Change can be a scary thing. In an increasingly social business world the arrival of enterprise social networks (ESNs) in workplaces has been met with a mixture of enthusiasm and anxiety. The truth is you have nothing to fear - while it will change the way everyone works, it is only for the better. Many large organisations have tools to manage the ebb and flow of high amounts of information. Staff tend to either help or hinder the flow of information and we've all worked with sharers, hoarders and people with styles somewhere in ...
 
10 Trends for the Future of Communities
14.01.2016
by Rachel Happe - Communities sit at the intersection of a number of trends; social media, digital transformation, a generational shift to prioritize purposeful work, the future of work, change management, leadership and social learning. Communities are both complex mechanisms that effectively promote behavior change and simple social constructs that individuals can grasp. Online communities reduce the cost of communication, content development, content management, learning and relationship building - and have the potential to dramatically change the ...
 
Enterprise Social Networks really do increase User Satisfaction when deploying new Information System programs
14.01.2016
I have always promoted the use of collaborative sites among my teams and my peers to share information and foster collaboration. However, I never quite understood the power of a Corporate Social Network when you're rolling out new applications, new systems, or new tools. Until now. Among the many application and infrastructure projects - 125 at last count - that my teams are delivering as part of the carve-out from Alcatel-Lucent, there are several where our Enterprise Social Network has made a significant difference in that projects success. Take Office ...
 
The role of Technical Writing in Knowledge Management
14.01.2016
by Nick Milton - If knowledge sometimes has to be codified, then the skills of codification are important in KM. We talk about the two components of KM being Connect and Collect, or about Conversation and Content. Sometimes the conversations become content, and the tacit knowledge needs to be codified. Sometimes knowledge has to be transferred in writing or in a recorded form. Sometimes you need to create a written or recorded Knowledge Asset in order to be able to store knowledge, and to be able to broadcast it widely. In cases such as this, where knowledge ...
 
Consumerization Of HR: 10 Trends Companies Will Follow In 2016
14.01.2016
In 2015, organizations used social technologies for recruitment, development, and engagement practices, all which can be read about in my Forbes columns on Social HR for 2014 and 2015. In 2016, we will see companies bring even more transformation to human resources in what I call the "consumerization of HR." This is much more than simply using social for recruitment, development, and engagement. Consumerization Of HR: What Is It? Consumerization of HR refers to creating a social, mobile, and consumer-style experience for employees inside the company. ...
 
Humility: Your No. 1 Leadership Asset for 2016
14.01.2016
As a new year begins, most of us are focused on the resolutions we've chosen to pursue. While 2016 is still relatively fresh, you might want to consider adding one (probably unexpected) goal to perennial favorites like losing weight or getting your finances in order: becoming more humble. Why? Larger-than-life egos are fast becoming liabilities, not the signs of strength and leadership they once were. Indeed, in what may first appear to be a paradox, Professor Edward Hess says that ego's mortal enemy -- humility -- is one of the traits most ...
 
Establishing an ESN
13.01.2016
by Wedge Black - Sharon O'Dea, of Standard Charter and 300 Seconds, tackles the different needs of networks and communities, and how you can better roll-out and support your enterprise social network. Enterprise Social Networks (ESNs) are typically established in one of two ways: top-down and bottom-up. Top-down networks are conceived and rolled out with senior management support; they typically have strong governance, rules and formal community management from the start - and so exhibit more gesellschaft-type features. This contrasts with the bottom-up ...
 
Community Goals and Measurements
13.01.2016
by Stan Garfield - What goals and measurements should be defined for communities, community members, community managers, and community program managers? This post will answer this question, and some related ones that recently came up in other forums. Three different kinds of metrics can be captured and reported for communities: 1. Goal-oriented, 2. Operational, 3. Business impact. Goal-oriented measurements relate to employee goals and allow assessment against those goals. Goals for community members Goals for community managers Goals for communities ...
 
How Collaboration Inside the Enterprise Has Shifted
13.01.2016
Businesses today know that success in the marketplace requires an understanding of knowledge management and collaboration as well as increased options for flexible work/life balance for workers. Organizational psychology backs up the pursuit of open collaboration, and in many cases, a flexible work environment inspires loyalty and productivity. Combined with a younger workforce interested in new technology, these changes have significantly impacted enterprise-level collaboration and raised many questions for business leaders. Technology has advanced ...
 
An Inside Look at 'Facebook at Work' From the Global Agency That's Beta Testing It
13.01.2016
Facebook at Work -- Facebook Inc.'s enterprise social network for businesses -- is set to roll out in 2016 while taking on established workflow software players like Slack and Yammer. While Facebook will not charge users for the basic level of the service, it will eventually make them pay if they want analytics, apps and customer support for the platform. Wall Street is therefore equally as interested as the tech community in whether Facebook at Work takes off next year. Today, Weber Shandwick is the first global marketing agency to partner with ...
 
Checking in on Holacracy
13.01.2016
Today's workplace environment is changing at a rapid pace, a far cry from the cubicle and hierarchical structure of yesteryear. In order to yield a high rate of productivity, companies are seeking ways to understand the needs of every employee. Some companies have ditched traditional, bureaucratic management styles for a system called Holacracy. Holacracy scraps the management hierarchy policy and replaces it with a modern corporate democracy. But how are these companies faring? What are the pros and cons of this approach? Let's start with some ...
 
It's a Bird... It's a Plane... It's Knowledge Superhero!
13.01.2016
Maybe they aren't able to leap tall buildings with a single bound, but knowledge workers are the real-life superheroes in our organisations. Let's go behind the mask and see what makes them so indispensable to our success. What's the most important position in your organization? Easy, right? The CEO. Or CFO. Or maybe chief product engineer. They're all critical, I'll admit. But in my book, the heroes of every organization are its knowledge workers. They're the essence of our organizations. They do the heavy lifting that keeps the products flowing, customers ...
 
The Triumph of Email
13.01.2016
Why does one of the world's most reviled technologies keep winning? Email, ughhhh. There is too much of it, and the wrong kind of it, from the wrong people. When people aren't hating their inboxes out loud, they are quietly emailing to say that they're sorry for replying so late, and for all the typos, and for missing your earlier note, and for forgetting to turn off auto-reply, and for sending this from their mobile device, and for writing too long, and for bothering you at all. For an activity that's so mundane, email seems to be infused with an extraordinary ...
 
Das neue Intranet für den digitalen Wandel - Wagen Sie den Neuanfang
12.01.2016
von Sebastian Thielke - Es schallt von allen Seiten: Die digitale Revolution liegt vor uns und wir sind mittendrin. Aber die Stimmen, die das sagen, rufen auch, dass Deutschland eine digitale Wüste sei. Das machen die unterschiedlichen Autoren vor allem an der Infrastruktur und dem oft nicht so guten Ausbau der Datenverbindungen fest. Selbstverständlich ist dies ein notwendiger Grundbaustein für die Digitalisierung und den digitalen Wandel. Aber der digitale Wandel es darf eben nicht nur auf dieser Ebene betrachtet werden. Viele der deutschen Unternehmen ...
 
The Unexpected Payoffs of Employee "Eavesdropping"
12.01.2016
Paul Leonardi, a professor at University of California, Santa Barbara, says that when businesses use Facebook-like internal social networking sites for employee interaction, employees learn things about each other that can pay off in big ways down the line. "We've all played the telephone game before, right?" asks Paul Leonardi, the Reece Duca Professor of Technology Management at University of California, Santa Barbara. "As information moves across so many different people, it gets atrophied, and there's a selection bias that occurs every time someone ...
 
Social Media for C-Suite? Get on your ESN first!
12.01.2016
I've been reading a lot of marketing stuff recently about "social" CEOs. You know - Branson and others who use Twitter and Facebook to promote their brands. (Although no-one ever mentions whether they personally use these accounts or have teams of social media PR people writing for them). I get it - having your leadership talk up your company and products is a great thing. It can show authenticity, passion and help to build social "proof" of your products or services. And it's no surprise or coincidence that the top social CEOs also run some ...
 
When to launch?
12.01.2016
One of the most interesting and challenging things I'll be doing in 2016 at OrangeTrail is assisting my client (a global financial institution) in choosing an optimal moment to launch new social technology. The challenges are considerable; however in my short time working at OrangeTrail I've come to the conclusion that clarity, decisiveness and early development of engagement and adoption strategies are crucial success factors. Here's what I've learnt: Clarity Engagement Decisiveness Adoption [...] ...
 
50 Essential Skills in Community Management
12.01.2016
We're going to take a break from our weekly series of facts from the Community Careers and Compensation report The Community Skills Framework 2015to review the the 50 essential skills of the 2015 Community Skills Framework. We updated theCommunity Skills Framework in 2015 as a means to explore the value of 50 essential skills of community management.This is the second iteration of the framework,which was launched in 2014 as a set of 37 skills in4 skill families. Reviewing the data from 2014 with members of TheCR Network, we recognized that we hadn't ...
 
Knowledge Management Has Moved On, So Should We
12.01.2016
They say any publicity is good publicity. So with that in mind, thank you Seth G ... thanks for citing my blog post. I understand that this is a little friendly debate between Seths (perhaps Seth Maislin can chime in). And I know you are being provocative. The challenge, of course, is one of labeling and interpretation (coming from a firm that deals quite a bit in semantics "to a man with a hammer..." this is a semantic nail.) 'Guilty as Charged' Not Your Father's Portal Old Name, New Concept Seth vs. Seth Accessing a Knowledge Ecosystem ...
 
Going from fragile to agile
12.01.2016
Why do companies need to be more nimble? McKinsey's Aaron De Smet and Chris Gagnon explain what's driving organizational agility, why it matters, and what to do. Rapidly changing business conditions are demanding more flexible organizations, say McKinsey principals Aaron De Smet, who coleads our organizational-design efforts, and Chris Gagnon, who oversees our Organizational Health Index (OHI) research. In this episode of the McKinsey Podcast, they talk with McKinsey Publishing executive editor Luke Collins about their work, explaining why agile companies ...
 
Studie: 6 Trends für die Arbeit der Zukunft
11.01.2016
Projektarbeit, Social Software und veränderte Arbeitsbeziehungen: Das Trendbüro hat untersucht, worauf sich Führungskräfte einstellen müssen. Routine, Schichtarbeit, feste Arbeitszeiten: Das Industriezeitalter hält die Gestaltung der Arbeitswelt noch immer fest im Griff. Langsam ändert sich das. Die Firma Trendbüro, ein Beratungsunternehmen für gesellschaftlichen Wandel, hat im Auftrag des bso Verband Büro-, Sitz- und Objektmöbel die Studie "New Work Order" erstellt. Die Forscher haben die Trends in der Arbeitswelt analysiert. Wir werden uns ganz schön ...
 
5 Dinge, die sie vor einer Plattformauswahl unbedingt über Ihre Organisation wissen und mir ihr klären sollten
11.01.2016
Neues Jahr, neues Glück. Warum also nicht in 2016 das angestaubte Intranet endlich modernisieren. Das Intranets heute weitaus mehr können müssen, als ausschließlich News aus dem Management zu transportieren, das wissen Sie längst selbst. Das Intranet als Wissensspeicher oder Debattenplattform sind die vorrangigen Ziele. Was Sie beachten sollten, um sich für die zu Ihrem Unternehmen passende Technologie zu entscheiden, verdeutlichen unsere 5 wichtigsten Tipps. Erfahren Sie alles über kritische Erfolgsfaktoren, die Ihre Investition zum Erfolg führt. Punkt ...
 
Social intranets and the supply chain
11.01.2016
To paraphrase (technically misuse) a line from The Hitchhikers Guide to the Galaxy -- "In the beginning intranets were created. This has made a lot of people very angry and been widely regarded as a bad move." The general perception of intranets within the IT pantheon is as unloved, unused and frankly annoying. Let us be frank, there is nothing like starting an article by annoying half your readers, yet it is the truth. Both technology vendors and enterprise buyers alike with whom we deal at 451 Reseach create a collective groan when the word intranet ...
 
Employee Expectations in Modern Business
11.01.2016
You know what you expect of your employees, and you're probably good at communicating those expectations. If you're not, take 2 minutes, and check out these quick tips on improving communication in your organization. Now, if you are good at communicating your expectations, congratulations. You're halfway to an excellent communicative relationship with your team. To get the rest of the way there, you need to ask yourself a question, and this can be a difficult one to answer: Do you know what your employees expect of you? Employees have their own expectations, ...
 
The core competency for network era work
11.01.2016
by Harold Jarche - I developed the personal knowledge mastery (PKM) framework of Seek > Sense > Share from a need to stay current as a working professional. As a framework it is not a defined set of practices nor a recipe book, as there are many unique PKM routines. Since first writing about PKM in 2004, I have continuously worked at improving the model, identifying emergent practices and tools, and promoting the need to let people manage their own learning in the workplace. My conclusions in 2004 remain today: My conclusion for a while has been ...
 
Time to Bring Knowledge to Knowledge Management
11.01.2016
I got a sinking feeling when I read a recent article entitled Why the Timing is Right for Knowledge Management Portals. "Been there, done that" -- a reaction both to the idea of resurrecting the failed portal concept and to the thought that respectable folks still see knowledge as manageable, in this, the Internet era, when facts, opinions and expertise move at light speed. Not the Whole Story A New KM Need Two Paths Some Get It - Somewhat - and Some Don't A New KM Agenda [...] ...
 
Kollaborative Plattformen 4.0, die neue Hoffnung: Teil 2 - KOLLABORATION 4.0 bzw. das neue Erwachen der Macht von Sinn-Netzwerken!
08.01.2016
Wie können wir KMU stärken, das Projekt Industrie 4.0 retten und auch unsere ökomonomische Grundordnung weiterentwickeln? In diesem zweiten Teil des dreiteiligen Beitrags zur Kollaborativen Plattformen 4.0 wird die Lösung für die Probleme präsentiert, die im ersten Teil noch bitter beklagt wurden: KOLLABORATION 4.0 als das Erwachen der Sinn-Netzwerke. In der digitalen Wirtschaft sind aktuell Plattformen "die neue Hoffnung", wobei noch nicht klar ist, ob die Plattform-Ökonomie Wohl oder Wehe ist. Schon wird aber erahnt, dass diese Plattformen - in the ...
 
Digitalisierung am Arbeitsplatz: Holt euch die kreativen Querdenker ins Haus!
08.01.2016
Die deutsche potemkinsche Unternehmensrealität Dass es um den Grad der Digitalisierung in deutschen Unternehmen und Amtsstuben sowie mit der digitalen Infrastruktur insgesamt nicht zum Besten bestellt ist, hat sich inzwischen herumgesprochen. Sowohl Meta-Studien als auch Einzelstudien weisen auf den digitalen Notstand hin. Dass die aktuelle Telekom-Studie für deutsche Verhältnisse extrem oft via Twitter geteilt worden ist, spricht Bände. So geht es anscheinend darum, dass zwar einerseits viele Anwender und Experten um den Missstand und die mögliche Auswege ...
 
Avons-nous besoin de "managers" de la collaboration?
08.01.2016
Pour le psychologue des affaires Tomas Chamorro-Premuzic, le déséquilibre homme/femme dans le management - qui nuit à l'intelligence du groupe - est lié à notre incapacité à distinguer la confiance en soi de la compétence, explique-t-il dans la Harvard Business Review (et décrypté par le Figaro). Nous interprétons les signes de confiance en soi, comme l'arrogance ou le narcissisme, comme des signes de compétence, de leardership. Nous déléguons le pouvoir à ceux qu'on admire. C'est ce qui explique que les "chefs de guerre" accèdent aux postes à responsabilités, ...
 
Digital workplace transformation - new mindset required
08.01.2016
by Gloria Lombardi - Gloria Lombardi interviews Jennifer Stevenson, Accenture's Digital Workplace Architect, to explore the current state of digital transformation at work. "It all starts with making the decision to change. But, it needs to come from the mindset. And it has to come from the leadership saying 'We are going to do it'." Jennifer Stevenson (pictured right) speaks from the heart about work collaboration. And she's enthusiastic about using new ways of working to support business performance and employee engagement. The Digital Workplace Architect ...
 
6 Radical Ways to Reduce Email
08.01.2016
The word radical is one of my favorites. It stems from the Latin word for root, radix. In fact, the English term doesn't veer that far from its Latin origins. Among its meanings is "arising from or going to a root or source; basic: proposed a radical solution to the problem." To be sure, some ostensibly intractable business problems require radical solutions-and email is a perfect case in point. As the statistics below manifest, it's no overstatement to call email an epidemic in many organizations. "Email today is like playing whack-a-mole ...
 
KM at BP - a new look
08.01.2016
by Nick Milton - A lot has been published about Knowledge Management at British Petroleum. Most of this published material is over a decade old. Here's something new. There are plenty of case studies, slidesets and papers written about the early days of KM at BP. They all tell a great story, but things have moved on since the first KM program came to an end at the turn of the millenium. There is one source which describes KM at BP now, and that is an article written by Wendy Valot for Offshore Technology magazine. In this article, Wendy describes ...
 
Manage Your Emotional Culture
08.01.2016
Before leaving work each day, employees at Ubiquity Retirement + Savings press a button in the lobby. They're not punching out -- not in the traditional sense, anyway. They're actually registering their emotions. They have five buttons to choose from: a smiley face if they felt happy at work that day, a frowny face if they felt sad, and so on. This may sound like an HR gimmick ("See? Management cares how you feel!") or an instrument of forced satisfaction ("The team with the most smiley faces wins!"). But it's neither. Ubiquity is using the data it collects ...
 
Organizing for the future
08.01.2016
Platform-based talent markets help put the emphasis in human-capital management back where it belongs -- on humans. The best way to organize corporations -- it's a perennial debate. But the discussion is becoming more urgent as digital technology begins to penetrate the labor force. Although consumers have largely gone digital, the digitization of jobs, and of the tasks and activities within them, is still in the early stages, according to a recent study by McKinsey Global Institute (MGI). Even companies and industries at the forefront of digital spending ...
 
Kollaborative Plattformen 4.0, eine neue Hoffnung: Teil 1 - Warum wir neue Lösungen mehr denn je für #I40, #ParisAttack, #DigitalAPO ... brauchen!
07.01.2016
In diesem dreiteiligen Beitrag wird zunächst in diesem ersten Teil motiviert, warum wir angesichts der bedrohlichen Vielfalt und Komplexität der neuen Probleme mit den alten Strukturen sicher scheitern werden und daher mehr denn je kollaborative Plattformen brauchen. Das initiale Scheitern des Projekts Industrie 4.0 ist in diesem Kontext beispielhaft, ebenso wie die Neuausrichtung als "Kollaboration 4.0". Dieser erste Beitrag basiert auf einem älteren Beitrag des Autors. Im zweiten Teil wird dann das Konzept Kollaboration 4.0 vorgestellt, das uns als ...
 
Holacracy, Social Business und Enterprise 2.0 - Was sich ergänzt, fügt sich auch zusammen
07.01.2016
von Sebastian Thielke - Kreisende Gedanken sind viel wert. Sie geben einem die Möglichkeit, die Themen von Interesse und Passion zu beleuchten und zu durchdenken. Mir geht es gerade in diesem Zusammenhang mit Holacracy und meinen beiden Grundthemen Enterprise 2.0 und Social Business so. Doch worum kreisen meine Gedanken hier? Eigentlich ist die Antwort recht simpel: Holacracy hat eine tiefe Verbindung zu den Themen von Enterprise 2.0 und Social Business. Damit dieser Reboot der Organisationssoftware funktioniert, müssen die grundlegenden Bestandteile ...
 
Sign Posts to Watch on the Social Enterprise Journey
07.01.2016
"It's the journey, not the destination." This well known cliché holds true for enterprise social maturity. In the Wizard of Oz, Dorothy and her friends traveled the yellow brick road believing the wizard would fix all their problems. Turns out there was no wizard - just a man behind the curtain. But they didn't need a wizard, because the answers and abilities to solve the problems lay within. When you first embark on your journey to enterprise social business, it's hard enough to define the path, have a concept of the grand vision and take ...
 
Working (out loud) in perpetual beta
07.01.2016
by Anne Marie McEwan - What's it about? This first post of 2016 is about the vulnerability and risk of making your thoughts-in-progress visible to the world. The post title refers to two popular concepts: - John Stepper's 'Working Out Loud', about making your work visible (among other things). See here for a description of the five elements - Harold Jarche's philosophy of 'Life in Perpetual Beta', which I interpret as nothing is ever finished and things are always changing. What prompted the post? What's the risk? Has it been worth it? [...] ...
 
Crafting the gemeinschaft: the case for grassroots approaches to enterprise community management
07.01.2016
A LinkedIn invitation lands in my inbox. Ian's added me. I don't think we've ever met. Says he's a friend. If I'm such a good friend, can I borrow a fiver? That distance between a friend and a 'friend' is a good illustration of the difference between a network and a community online, and the extent to which communities and friends have lost their meaning in an age of constant connectedness. My social network allows me to maintain connections with people with whom I'd otherwise have lost touch years ago, and to create connections with others I may never ...
 
Preparing for the Future of Knowledge Management
07.01.2016
Christian Buckley - In a December 2014 press release, International Data Corporation senior vice president and chief analyst Frank Gens predicted that the worldwide information and telecommunications industry would continue to grow due to the new wave of information, cloud, big data and mobility solutions, but that the underlying story driving this growth would not be cost reduction, but innovation. While most executives view their investments into the next generation of knowledge and collaboration management platforms as a way to drive down capital ...
 
To Motivate Employees, Do 3 Things Well
07.01.2016
Given the extraordinary low levels of engagement in the U.S. workforce -- a recent Gallup poll showed that 70% of employees are "not engaged" or "actively disengaged" at work -- many leaders are looking for solutions. Some turn to material perks (bonuses, game rooms, free food) in the hopes of making employees happier. However, research suggests that these efforts, while appreciated, do not address more effective drivers of long-term well-being. Instead, leaders should be mindful about giving their employees three things: Inspiration Kindness Self-Care ...
 
Something's on overload, but it's not collaboration
06.01.2016
by Catherine Shinners - Rob Cross, Reb Rebele and Adam Grant just published an intriguing article in the Harvard Business Review, decrying Collaborative Overload in the workplace. It seemed to me that much of the challenges and issues they called out did not have much to do with collaboration, per se, but with poor interaction and knowledge management practices, irregular or vague governance and guidance, and haphazard project and team management processes. In my work with organizations and companies, it's often these kinds of issues that impact productive ...
 
Too much collaboration?
06.01.2016
by Nick Milton - Collaboration is one of those words that is often taken as being overwhelmingly positive, and something everyone should do. But is it? With the exception of France, where a "collaborateur" is still a dirty word, the concept of collaboration is usually seen as a very good thing. When people cooperate and collaborate across borders and organisational divisions, we expect good things to happen. But as with most generalisations, this is only partially correct. I have already reported how Haas and Hansen, in a study of a large services firm, ...
 
Types of Communities & ESN Groups: a TRAIL that COLLECTS
06.01.2016
by Stan Garfield - Much of my work in the field of knowledge management has involved communities. I haven't spent much time trying to define types of communities, or coining new terminology (e.g., "Community of X"). At their core, most communities are similar, not different. However, there are times when it is helpful to classify them: List communities in a directory to make it easier for users to find ones to join by tagging each community with one or more types Group communities by types to better understand the landscape and how communities are ...
 
What Kind of Community Do You Have?
06.01.2016
by Simon Terry - Enterprise Social Networks reflect the organisation's culture and the maturity of collaboration in that organisation. As collaboration matures, different modes of engagement arise. Higher levels of engagement aligned to the strategic objectives of the organisation are fundamental to the growing value of collaboration for any organisation. Connect: The Directory Many organisations don't create much community in their networks. Networks or collaboration features imposed without thought or support will often languish. Without clear strategic ...
 
How to succeed with enterprise collaboration
06.01.2016
Unlike most IT initiatives, there is more to collaboration than deploying a platform and training. November's CW500 Club panel assessed the challenges. Change management is among the biggest challenges an organisation can face. Big business software roll-outs have often struggled because staff were not given sufficient training. But in many ways, collaboration cannot be considered like most enterprise IT projects, which tend to be driven by executive sponsors that push their pet projects down through the organisation. Download our in-depth report on ...
 
7 Warning Signs You Chose the Wrong Enterprise Collaboration Tool
06.01.2016
When organizations initially set out to find an enterprise collaboration system, they look for a tool that can improve productivity, streamline processes, eliminate unnecessary meetings, reduce workarounds, and make collaboration across departments easier (click here to learn more benefits of collaboration tools). On top of all that, the software should be cloud based, with mobile and social communication features. With all these goals in mind, how do you know which enterprise collaboration tool is right or wrong for your organization? Unfortunately, ...
 
Universal Skills All Learners Should Know How to Do
06.01.2016
This morning I was thinking about the things that all young people should know how to do regardless of income, geographical location, life goals, etc. I started a list - see below. Some have "always" been true - some are unique to this century of learning. Let me know of any other universal skills you believe young people should know how to do. How to be a self-directed learner - finding and using resources (both face-to-face and online) to learn and improve personal interests How to do effective online searches How to develop one's own Personal Learning ...
 
Why Diversity And Inclusion Will Be A Top Priority For 2016
06.01.2016
With all the press we read about diversity, inclusion, women in leadership, and the need to be open minded about religious and cultural differences, one might ask "is 2016 going to be the year of diversity in business?" I believe the answer is yes: this topic has been raised in the public eye and research now proves that companies with great diversity outperform their peers by a significant margin. If you aren't taking this topic seriously, you should be. Here's evidence: McKinsey's research shows that gender-diverse companies are 15% more likely to ...
 
Confessions of a Casual Collaborator
05.01.2016
As much as I do incorporate team collaboration apps into my work, the fit isn't always quite right. Truth be told, I'm a reluctant collaborator. I prefer projects that I can start, work on, and complete pretty much on my own. It's not that I'm asocial at work, or a control freak. I've just found that coordinating too much with others can introduce complications and delays... and, of course, reaching agreement on how to approach a problem is much easier when I only need a consensus of one. That said, I'm regularly involved ...
 
Simplifying the Social Collaboration Software Landscape
05.01.2016
When modern social collaboration software first emerged over 10 years ago, the main goals were to increase teamwork through sharing and to reduce friction between silos. These goals were only partially met due to limited features. Now social collaboration software provides richer sets of features to help team members share information and content across silos. With this plethora of rich features comes new challenges. Because different types of collaboration software have a diverse mix of features, much of it overlapping, choosing the best collaboration ...
 
Creating an adoption strategy for Enterprise Social
05.01.2016
With the introduction of Enterprise Social into the workplace; it is a commitment by organisations to a new way of working. The introduction of an Enterprise Social tool can act as the catalyst for change, but in isolation, it will not unlock the business benefits that organisations will expect to see.Yammer The deployment of any Enterprise Social tool in business has to be considered alongside a robust adoption strategy; where consideration is given to the culture and behaviours you need in your business to get the most out of your investment in technology. ...
 
Why promote the adoption and use of best practices in ESN deployments
05.01.2016
by Mike Green - One answer to this question is obvious: employing a method or program that's been tested and found to be successful increases the chances that YOU will accomplish your ESN goals, and that life will therefore be better for the employees who participate. Six other reasons ESN best practice makes sense There are, however, further reasons why the use of a best practice can be advantageous, namely; Using a recognised best practice makes it easier to justify the work. If an organisation or initiative is starting from scratch, the community ...
 
3 Things You Should Know About Social Proof According to Mark Schaefer
05.01.2016
Best-selling writer, blogger, and social media expert Mark Schaefer -- founder and executive director of Schaefer Marketing Solutions and author of The Content Code -- recently joined us for a lively #Hootchat all about social proof. Based on the response, we learned there's a lot of interest and curiosity around this topic. What is it? Why is it important? And, most importantly, how can you leverage it to boost your business? What is social proof? Expert social proof Celebrity social proof User social proof Wisdom of the crowds social proof Wisdom of ...
 
The CEO's role in KM
05.01.2016
by Nick Milton - This article by Arun Hariharan is a very interesting look at the CEOs' role in KM. I have already discussed the role of senior managers in KM on this blog, and it is reassuring to see that I am well aligned with Arun's views when he identifies the following 9 roles the CEO can play: Expecting significant business results from KM. Treating KM as a strategy and not a task. Involvement in reviews. Making KM a key part of performance appraisals. Making senior people accountable for KM results. Investing in KM talent. Spreading ...
 
The Hardest Lesson of Digital Transformation: Designing for Loss of Control
05.01.2016
by Dion Hinchcliffe - It goes hand in hand with another key principle that sets digital strategy well apart from many other traditional ways of achieving organizational objectives. One of the counterintuitive lessons of digital and social business is that the network itself can and should do the majority of the work, if you'll only build a little social capital and then enable interested participants -- people, in other words -- access to a platform that allows the co-creation of shared value at scale. Oh, and yes, you must provide a good motivation ...
 
Digital workforce skills
04.01.2016
by Harold Jarche - "Are there new ways to think about our digital workplace skills that allows us to take our thinking up to a new plane, the next meta-level of thinking and working where we have much higher leverage, can manage change that is an order of magnitude or greater in volume than today, work in fundamentally better and smarter new ways -- and perhaps even work a bit less -- yet produce much more value?" Dion Hinchcliffe asks "What Are the Required Skills for Today's Digital Workforce?" and provides an image that addresses a good spectrum of ...
 
How to Cultivate the Art of Serendipity
04.01.2016
Do some people have a special talent for serendipity? And if so, why? In 2008, an inventor named Steve Hollinger lobbed a digital camera across his studio toward a pile of pillows. "I wasn't trying to make an invention," he said. "I was just playing." As his camera flew, it recorded what most of us would call a bad photo. But when Mr. Hollinger peered at that blurry image, he saw new possibilities. Soon, he was building a throwable videocamera in the shape of a baseball, equipped with gyroscopes and sensors. The Squito (as he named it) could be rolled ...
 
How to build a mobile Intranet that your employees will actually use?
04.01.2016
Between 1995 and the end of 2014, mobile phone ownership has exploded. According to KPCB's Internet trends report, the numbers grew from 35 million in the mid-nineties to 2.8 billion today. [...] Close to half the planet now owns at least one mobile phone, and the younger part of the population - so-called 'millennials' - almost exclusively own smart phones. These people grew up with Myspace, Facebook and Twitter and are extremely tech-savvy. Statistically, you're probably one of them; as millennials now dominate the global workforce. So, you would have ...
 
How to Tackle 3 Critical Challenges in Knowledge Management
04.01.2016
As much as we'd like to, I'd say it's nearly impossible to extract all the crucial knowledge that is hidden within the recesses of the minds of the great people that work in the company. It is still important we make a go at it anyway, to transfer as much knowledge as possible from one generation of leaders to the next. And if you agree with me on this, that's great, I'd like to help you out. You see knowledge transfer is not without its fair share of challenges, and especially when it's knowledge that is tacit - highly valuable but hard to see, articulate ...
 
Leading Your Team into the Unknown
04.01.2016
Ask notable innovation leaders what they think about traditional management practices -- say, those taught in a typical MBA program -- and you get some pretty strong reactions. Take Elon Musk, a cofounder of PayPal, Tesla, and SpaceX. "At my companies," he says, "our position is that we hire someone in spite of an MBA, not because of one." Or Intuit cofounder Scott Cook: "When MBAs come to us, we have to fundamentally retrain them -- nothing they learned will help them succeed at innovation." Nothing? Why is that? We've been investigating that question ...
 
9 Things That Make Good Employees Quit
04.01.2016
It's pretty incredible how often you hear managers complaining about their best employees leaving, and they really do have something to complain about - few things are as costly and disruptive as good people walking out the door. Managers tend to blame their turnover problems on everything under the sun, while ignoring the crux of the matter: people don't leave jobs; they leave managers. The sad thing is that this can easily be avoided. All that's required is a new perspective and some extra effort on the manager's part. First, we ...
 
Rebel Resolve
01.01.2016
What New Year's Resolution are you making? Lose weight? Exercise more? Learn a foreign language? Save more money? Change jobs? How about: Become a Brave, Big-Hearted, and Effective Rebel at Work! 2015 was a difficult year in many ways, particularly for institutions. Greek debt crisis, European refugees, mass shootings, police-community relations, and of course terrorism -- all of these and many more proved challenging to institutions responsible for dealing with them. Precious few solutions emerged. It's clear the world needs an infusion of new ideas. ...
 
5 observations on the state of employee social networks
01.01.2016
by Deb Lavoy - Our recent trip to the Gilbane Conference 2015 in Boston was fascinating on several levels. We spent time with customers and analysts and other people in the industry who brought a remarkable diversity of needs, sophistication, and points of view regarding internal communications and especially employee social networks. For the record, when we say "employee social network" or "ESN" we mean a digital vehicle for unstructured peer-to-peer communication that can support many-to-many communications (and we don't mean email, though you can ...
 
Enterprise communications: Is chat enough?
01.01.2016
by Deb Lavoy - In business people communicate. A lot. Or at least they should. And there are many ways to communicate, including a wide variety of chat tools for enterprise use. Communications is the backbone of productivity, learning, and community. The right internal communications will increase employee engagement, strategic agility, and the quality and pace of your work. It has a large and proven impact on the bottom line. We laid out how communications relate to financial performance in this nifty infographic last month. As individuals working within ...
 
A Digital Transformation Podcast
01.01.2016
by Rogier Noort - In this podcast I aim to get to grips with the Digital Transformation Age. An age where our society will change in mentality and culture through the transformation of our technological capabilities and our interpersonal relationships. This transformation will affect us all. Guests I cannot (and will not) do this alone. The Digital Transformation is too omnipresent for that, I need people who know what this is about. For the first couple of chapters in this story, I have recorded interviews with; - Lee Bryant (Post*Shift) - Mark Schaefer ...
 
Digital transformation - a demystification approach
01.01.2016
by Joachim Heinz - "Digital Transformation" - since I established a Google alert with those two words, my mailbox nearly explodes. Every day a flood of news for digital transformation flock in front of my eyes. What I can read there is a wild mixture of perspectives, technologies, approaches and targets. People talk of IT, workforce engagement, leadership, then again technology, jumping towards hierarchy and back to business models. It feels a little bit like the heading picture of this post. So the idea sparked in my head to try to "demystificate" those ...
 
Leave Those Resolutions Behind
01.01.2016
by John Hagel - As we enter the New Year, we all tend to embrace it as an opportunity for some new beginnings. New Year's resolutions abound, all made with the best of intentions. Some resolutions are truly audacious while others focus on small improvements on the edges of our lives. Whether big or small, most of these resolutions soon fall by the wayside as the pressures of day to day living resume their relentless quest to consume every minute available. Having had this experience myself many, many times, I've begun to realize that the key to lasting ...