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Curated hints on Digital Transformation, Enterprise 2.0, Enterprise Social Networks, Social Intranets, Social Collaboration, Knowledge Management, HR 2.0, ... and all the rest
Dr.-Ing. Carsten Rose – Effective: 31.12.2015

Archive 12/2015

Social Business Digest by caro - Archive 12/2015
6 Reasons to Give Your Team More Upward Exposure
31.12.2015
"If I bring my SME along to the meeting, my boss will think I don't know what I'm doing." "She's a little rough around the edges. She's not ready for that kind of exposure." "Not all exposure is good exposure. What if he says something stupid?" These are just a few of the reasons managers give for keeping their employees in the background doing the heavy lifting, while they present the results and negotiate the political landscape. Of course, from one perspective that makes a lot of sense. It's more efficient to have the workers doing the work, and ...
 
How to Measure Your Social Media Campaigns in the Real World
31.12.2015
The biggest challenge to managing and measuring your social media campaigns is knowing what metrics are truly important to your business. In fact, this challenge is so universal that it's spawned its very own term: 'vanity metrics'. Vanity metrics are bare numbers like 'page views' and 'Facebook likes', stats that make you feel good because they seem to indicate growth, but provide no real return on investment or insight for further development. Unlike vanity metrics, actionable metrics provide useful data which helps businesses see the ...
 
The Power of Positive Social Proof
31.12.2015
Why Is Positive Social Proof Important? You're walking down a busy city street and turn the corner only to see a small crowd of people all looking up in the air, at a point across and above the street. What are the odds you'll be able to stop yourself before looking up to see what they're all staring it? I know for me, it's almost impossible...and I've tried! Similarly, in movies and TV shows, it's easier to laugh along when we hear the show's laugh-track. I once watched a funny old movie with no laugh-track, and the child I was watching with didn't ...
 
5 Ways To Stop Corporate Crazies From Destroying Culture
31.12.2015
Like it or not, we are judged by the company we keep. Corporate cultures reflect the quality and character of their workforce, and leaders will ultimately be judged for the leadership and talent choices they make. A primary function of leadership is to steward and guide culture, and when it comes to leadership, crazy is a dangerous thing. So, in today's column I'll share some thoughts on how to make sure the lunatics don't gain control of the asylum... Do your workplace communications ever feel as if you're spending most of your time attempting to assuage ...
 
Enterprise Collaboration Solutions Are Not About The Message
30.12.2015
by Walter Adamson - Implementing a "solution" to an undefined problem sounds like something that no rational business would do, yet it happens often and particularly in the case of enterprise social networks. The "problem" lies in how jobs are done In the latest of a series of posts on implementing social learnings into business Helen Blunden identifies the common practice of organisations operating in the mindset of a solution or outcome without understanding the business issue. We see this often as well. And where the enterprise social network has ...
 
How collective intelligence helps organizations move past hierarchical leadership structures
30.12.2015
Conventional wisdom tells us that organizations run best when critical decisions are made by a strong and capable CEO. This is true even if it means calling upon a temporary leader until a permanent replacement can be found (as we saw with Twitter's recent scramble to bring on Jack Dorsey). Of course, this begs the question - are there alternatives to top-down decision-making that can achieve better outcomes? I'm not suggesting we do away with hierarchical leadership structures, but if there are ways for companies to make smarter decisions, it's worth ...
 
Recognizing the Dangers of Groupthink
30.12.2015
In the classic Hans Christian Andersen story, everyone tells the Emperor what he wants to hear - that his new clothes are beautiful. No one wants to anger the Emperor, so they won't tell him he's wearing nothing. It isn't until a child names the truth that the Emperor learns he's been fooled by the weavers who were supposed to make him a special set of clothes. What happened to the Emperor isn't just the stuff of fairy tales, it's the real-life experience of many high-level leaders who surround themselves with people who won't report negative information ...
 
A 9 Step Guide for Creating an Employee Blogger Program
30.12.2015
Every marketing department constantly looks for ways to build and scale their content marketing efforts. As a content or digital marketer, you've likely asked yourself: How do I create a content marketing strategy that will be meaningful, have impact, and support business objectives? How can I establish my company be a thought leader, and produce content to support that claim? Further, how does that plan scale? Approaching this challenge can be daunting. There are an overwhelming number of areas to dedicate resources: SEO, email, blog posts, web page ...
 
The Best Time to Get Work Done on Enterprise Social Networks
29.12.2015
Thanks to our need to analyze and optimize everything, studies now show us the best time to do pretty much anything at work. The best time to drink your coffee for peak productivity: around 9 a.m. The best time to most effectively manage your inbox: after higher priority tasks. So how does this energy-management revolution apply to the workday on enterprise social networks (ESNs)? Here are some ideas to put your energy to better use on social. 5 Better Times to Get Social at Work Check in with your team first thing in the morning Complete a task or ...
 
CMSWire's Hits of 2015: Social Business
29.12.2015
The digital workplace is a social place, where teamwork and enterprise collaboration are essential elements of success. To understand how businesses are adapting to everything from changes in company culture and leadership issues to new opportunities for the HR team, CMSWire writers dug into a number of significant social business topics. A Sample of Popular Posts There were many trends that we spotted during 2015. Here they are, and why they are worth another look when it comes to getting the social element to your business working for you rather than ...
 
Disruption As Usual: Embrace The Social Age To Become A More Effective Leader
29.12.2015
by Ted Coiné - Disruption. Constant change. Relentless innovation. When was the last time you spent even an hour of your working day free from addressing these issues? This is not your father's business environment. But is the role of the executive really so different from when you were climbing the ranks? Sure, technology has advanced, but... isn't leadership leadership, same as always? Not even remotely. The most important thing for executives to keep in mind is that this is a new age of business, one that requires its own ways to lead. Social media ...
 
Shifting To A Culture Of Experimentation And Collaboration
29.12.2015
Adam Pisoni co-founded Yammer with David Sacks in 2008 and helped grow it to millions of users worldwide. He also co-founded the Responsive Organization movement seeking to describe the fundamental shifts impacting organizations in the 21st century. Just like Adam, I'm a true believer in networks and the sharing of information, so here is my conversation with him about the value of information, control, co-creation and cultures of collaboration. Collaboration is not just a cultural characteristic of many successful companies, it is also a big disruptor. ...
 
Looking Back: Social Business Success
28.12.2015
Social business -- defined in this context as internal collaboration in the mobile enterprise and the digital workplace -- had a big year in 2015. We did a non-statistical survey of experts and practitioners to get their sense for the big trends in social business in the year that soon will be finished -- then compared what they told us with a seminal (and scientific) study on the topic: the joint effort by MIT Sloan and Deloitte University. Expert Opinions So first, here's what our informal panel of experts offered as the top social business trends ...
 
The Telling (and Very Dangerous) Signs of The Silo Syndrome
28.12.2015
I interface with organizations that have every intention of being collaborative. However, their collective actions tell a very different story. They envision functioning as a seamless, multi-functional operation -- working in concert to satisfy clients and reach organizational goals. Yet in reality, this is not occurring. The trust and communication required to accomplish this just aren't present. This leaves the entire organization at risk. Unfortunately there are obvious, painful signs that they have missed the mark. I often hear of these. The ...
 
The internet isn't making us stupid. It's making us humble.
28.12.2015
"You are sitting across from a friend who asks if you know the capital of Canada. How does your willingness to answer this question change if you have access to the Internet (e.g., via the smartphone in your pocket) or not (e.g., you are hiking in the wilderness with no Internet access)?" That's the question psychologists at the University of Toronto and the University of Waterloo pondered in a paper published in the journal Consciousness and Cognition. In a series of experiments, they asked participants trivia questions ranging in difficulty from, ...
 
Beyond the reach of automation
28.12.2015
by Harold Jarche - This week I am reviewing my posts from 2015 and putting some of the core ideas together. Here are some thoughts on how the increasing automation of knowledge work can be addressed by a new approach to organizational leadership. Any work that is routine will be automated. Jobs that only do routine work will disappear. Valued work, enhanced by our increased connectivity, will be based more on creativity than intelligence. The future of human work will require tacit knowledge and informal learning, and will create intangible value that ...
 
Collaboration Is The New Competitive Advantage
25.12.2015
In 1985, a relatively unknown professor at Harvard Business School named Michael Porter published a book called Competitive Advantage, which explained that by optimizing every facet of the value chain, a firm could consistently outperform its competitors. The book was an immediate success and made Porter a management superstar. Yet more recently Porter's thinking has been called into question, most notably by Rita Gunther McGrath in her book The End of Competitive Advantage, which argued that sustainable competitive advantage is no longer possible and ...
 
The art of sharing in the human economy
25.12.2015
by Gloria Lombardi - "Our biggest need as humans is connection," Bryan Kramer, social business strategist and CEO of PureMatter says. Following this statement, he has written two popular books that bring readers deep into the meaning of sharing in today's "human economy". "Human to Human #H2H", about bringing the people side of communication to the digital business world, became a bestselling book in its first week in 2004. "Shareology", his latest work, follows a now-familiar formula, further exploring the Human to Human (H2H) theme: "Every company ...
 
What Is The Difference Between Business Intelligence and Knowledge Management?
25.12.2015
With an ever increasing volume of available information, how can one keep up and make use of it? Information simply has to be accessible - gathering, managing and utilizing information is an inevitable part of running any modern business. How? There are two information management technologies we use: Business Intelligence (BI) and Knowledge Management (KM). However, terms information, data and knowledge are often used interchangeably, thus, apart from being confused about each phrase, there is oftentimes much confusion around the definitions of BI and ...
 
Focus Over FOMO
25.12.2015
In the social media and marketing world there is never a shortage of fun new tools to try out. There never is going to be a shortage, either. It's an industry that is ever-evolving and we must be willing to embrace that fact. Considering this I have to say something that not many people will want to hear. "It's impossible to be completely up-to-date on every new tool!" This is a big reason being a team player in a collaborative environment is so important. It allows individuals to focus on key aspects of a digital marketing strategy. This means that ...
 
The 5 Hats of the ESN Community Manager
24.12.2015
by Gerard Richardson - So I'm no fashion expert. Especially not when it comes to hats! One person who does know a thing or two about hats is the ESN Community Manager. Why? They have to swap and change 'hats' in the metaphorical sense all the time. By my reckoning there are five hats that the 'Rockstar Community Manager' needs to wear ... take a read and see if you agree! The Referee Hat The Thought Leader Hat The Project Manager Hat The Change Driver Hat The Spokesperson Hat [...] ...
 
Technology connects us but is not the connection
24.12.2015
by Julian Stodd - The Social Age is about connections: Within networks, through technology, to communities, with each other, over time. It's about co-created stories: Knowledge built in the moment from multiple sources and filtered through the sense-making groups we belong to. It's more than just me, more than just you, more that just those people that we know. There are facets of connection everywhere: From how Wikipedia is generated to the ways we find dinner with Yelp. Co-created knowledge, fragments of spare thought, aligned to build our understanding ...
 
7 Fundamentals For Building Real Trust With Your Team
24.12.2015
Trust is tricky. It sure looks easy on paper (or a blog post.) But get out in real life, and what seems obvious and easy, suddenly becomes more difficult than securing funding for a corporate hover-craft. The sooner we talk about trust, why it works, and how it breaks down the better. That's why I always start any emerging leader program by talking about trust. I'm preparing now for a new emerging leader program for one of my clients. Our first session is called: Trust Matters: Behaviors and Techniques that Foster Trust and Connection. As part of the ...
 
How Networks Are Revolutionizing Scientific (and Maybe Human) Thought
24.12.2015
Science and common sense are alike grounded in human experience. Yet these ways of thinking about things are often in conflict. Sometimes the simplicity of most commonsense explanations can make it hard to win people over to the complexity and uncertainties of most scientific arguments. Science and common sense are alike grounded in human experience. Yet these ways of thinking about things are often in conflict. Sometimes the simplicity of most commonsense explanations can make it hard to win people over to the complexity and uncertainties of most scientific ...
 
Reframing the Value of Enterprise Social
23.12.2015
About 10 years ago the Cognitive Linguist, George Lakoff wrote a fabulous book called "Don't Think of an Elephant" in which he wrote how we can unconsciously adopt language that is the opposite of our real position on an issue. "Gay Marriage" is one such example. If you were asked where you stand on allowing the government to decide who you can marry you might have a different response than if asked about same sex marriage; same issue, framed differently. By framing it in a way that speaks to personal values, creates visuals, etc. it distracts from ...
 
The 6 essential internal communications tools
23.12.2015
by Deb Lavoy - There are a lot of tools on the market today for internal communications. Do we really need all of them? How do we evaluate what products we do need and when? Internal communications is a big term. It refers to all of the communication that goes on within an organization. And it's important. No matter what size your organization is, or what it does, communication is essential for planning, building capabilities and competencies, operations, productivity, and no less urgently for aligning teams, and building the kind of corporate culture ...
 
6 Factors for Organizational Innovation
23.12.2015
Organizational innovation isn't just about having original ideas -- it isn't even always about originality -- it is about the ability to mobilize those ideas into a product or service. Innovation: The Organizational Amplification of an Idea The ability to have honest conversations about progress Time to play External connectedness Commitment to take to market Willingness to let go Money for uncertain outcomes [...] ...
 
Gaming Your Enterprise Search Results
23.12.2015
By emulating common web SEO tactics, you can improve the quality of your enterprise search results. To start, you'll need to know the search terms your users enter on your site. Then you reverse engineer the intent behind that search to understand what the searcher was looking for. Once you have the top queries and their synonyms, you can start improving your results. Identifying 'Best Answers' Promoting to the Top Possible Workaround Lather, Rinse, Repeat [...] ...
 
Digitale Kommunikation 2015 - 2020: Die BARsession auf Zeitreise
22.12.2015
Die Zahl der digitalen Geräte in unserem Alltag nimmt zu. Fitness-Armbänder, GoPro-Kameras und natürlich das Smartphone begleiten uns im Beruf und in der Freizeit. Das Bedürfnis des Menschen sich mitzuteilen, ist ihm in die Wiege gelegt. "Die Menschen können nicht nicht kommunizieren", betonte Frank Tentler, Social Media Marketing Experte, in seinem Vortrag "Mobile only" bei der ausverkauften BARsession am 14. Dezember im Daddy Blatzheim im Dortmunder Westfalenpark. 120 Teilnehmer waren gespannt und begleiteten den Top-Speaker aufmerksam auf seiner ...
 
Digital transformation: what to expect in 2016?
22.12.2015
by Bertrand Duperrin - It's the end of the year and the time for predictions for those who'd like to believe in. More seriously, seen from my small window, here are some trends I've identified for 2016. A relative slow down of digital transformation initiatives Those who did not care about employees will start to suffer HR strikes back (the endless comeback) "Experience company" as the barometer of digital transformation The decline of the chief digital officer Web is not the point anymore. Neither is communication The return of practitioners Focus ...
 
Collaborative Overload
22.12.2015
Collaboration is taking over the workplace. As business becomes increasingly global and cross-functional, silos are breaking down, connectivity is increasing, and teamwork is seen as a key to organizational success. According to data we have collected over the past two decades, the time spent by managers and employees in collaborative activities has ballooned by 50% or more. Certainly, we find much to applaud in these developments. However, when consumption of a valuable resource spikes that dramatically, it should also give us pause. Consider a typical ...
 
Education in an uncertain world
22.12.2015
Until the Industrial Revolution, neither formal education nor advances in technology made much of a difference for the vast majority of people. But as technological progress accelerated, education failed to keep pace, leaving vast numbers of people struggling to adapt to a rapidly changing world and contributing to widespread suffering. It took a century for public policy to respond with an effort to provide universal access to schooling. In recent decades, remarkable strides have been made toward realizing that ambition worldwide. But in an era when ...
 
Social Intranets: Are They Right for Every Organization?
21.12.2015
Social intranets have taken the world of personal communication by storm. According to Pew Research, nearly two-thirds of American adults use social networking sites, a ten-fold increase in the last decade. However, should the trend of social networking be incorporated into your business processes? Many organizations are saying, 'yes.' In addition to traditional companies, further research found social intranets are growing in popularity among educational institutions, healthcare providers, religious institutions and non-profits. Many still have concerns, ...
 
(An interview with) Oscar Berg
21.12.2015
by Ana Neves - I recently finished reading the book "Collaborating in a Social Era" by Oscar Berg. His ideas are so dear to me and I was so keen on digging deeper into some of them, that I could not but invite him for an interview. He was kind enough to accept. So, here are his answers to my curious questions. At some point in your book you say: "Most companies have invested much more into making teams perform well once they have formed than in how to quickly mobilize and organize teams of any composition and size." (p 142) Is this something of the ...
 
Whither now for social business?
21.12.2015
by Adi Gaskell - It seems a long time ago that social business was the buzz phrase and all organizations were on a march to a more social and collaborative space. On one hand it's probably inevitable that reality will have failed to match up with the tremendous hype around the transformational qualities of social media within the enterprise. On the other hand however, there are signs that things are slowly changing. A recent study found that there were distinct differences in how employees behaved, with younger employees tending to adopt more social ...
 
Find Innovation Where You Least Expect It
21.12.2015
On the evening of April 14, 1912, the RMS Titanic collided with an iceberg in the north Atlantic and sunk two hours and 40 minutes later. Of its 2,200 passengers and crew, only 705 survived, plucked out of 16 lifeboats by the Carpathia. Imagine how many more might have lived if crew members had thought of the iceberg as not just the cause of the disaster but a life-saving solution. The iceberg rose high above the water and stretched some 400 feet in length. The lifeboats might have ferried people there to look for a flat spot. The Titanic itself was ...
 
Social Computing Guidelines and Why You Would Still Need Them
18.12.2015
by Luis Suarez - A few weeks back I wrote about the first of the 5 pillars I keep using with clients, time and time again, whenever they are embarking on the so-called Digital Transformation journey. Back in that blog entry I mentioned how having the right purpose is the main trigger to get things going. From there onwards it all starts rolling out and for today I thought I would go ahead and continue with the series of articles and write about the second pillar itself, which I know is going to cause a bit of a surprise, and perhaps a bit of a stir, ...
 
Are You Using Collaboration Platforms to the Max by Working Out Loud?
18.12.2015
- Working Out Loud: An Increasingly Popular Collaborative Business Approach - Are you familiar with the concept of "working out loud"? Social evangelist at Eli Lilly, Bryce Williams, coined the phrase several years ago, explaining it by means of this equation: Working Out Loud = Observable Work + Narrating Your Work. It was his way of rallying people around the value of collaboration by getting people to adopt a more open, transparent, and connected approach to their work. Managing Director of Deutsche Bank John Stepper took it a step further earlier ...
 
I love my network
18.12.2015
by Peter Bjellerup - It's strange. I live my working life in the midst of what might be the world's richest enclosed source of knowledge - the IBM social intranet. I don't know for sure if it is the richest, but if anyone is ahead it cannot be that many. And yes, I wrote enclosed to exclude the public internet. Yet, I find myself not looking for information as much as before. It's there allright. I can search it and I get suggestions for interesting information based on my actions, tags I have used and that have been used to categorize me, communities ...
 
tWEEThetMEE: working out loud in KBC Bank
18.12.2015
Belgian bank KBC group conducted an experiment in working out loud called "tWEEThetMEE", combining Dutch phrases: "tweet het" (tweet it), and "weet het mee" (know it also) - a call both to publish information and to learn from others. In early 2015, the IT department of Belgian bank KBC group conducted an experiment in working out loud. It was called "tWEEThetMEE", a name that combines two Dutch phrases: "tweet het" (tweet it), and "weet het mee" (know it also) - a call both to publish information and to learn from others. The SharePoint newsfeed was ...
 
Facebook At Work Will Quickly Change Enterprise Social
18.12.2015
It may not yet be generally available, but Facebook at Work is a quickly evolving solution that will change how enterprises think about and conduct social interactions. It will also dramatically change, if not eliminate, the single-person role of Community Manager. Carrie Basham Young, an experienced and respected social business strategist, published a series of blog posts on Facebook at Work last week. Her main thesis across these posts was that Facebook is playing a long game in which the line between social interaction in people's personal lives ...
 
Two ways to get knowledge from a crowd
18.12.2015
by Nick Milton - Crowdsourcing is a popular topic within KM circles. Where knowledge is dispersed, then accessing the knowledge of the crowd may be the best way to gain insight on a particular topic. However there are two ways to use the crowd, depending on the sort of topic you are researching. Where the crowd as a whole (or at least the majority of the crowd) has experience of a topic, then it can be useful to ask the entire crowd, and take an average answer; for example, the often quoted example of using the crowd to guess the weight of a pig, or ...
 
How to Win Support for your Knowledge Management Initiative
18.12.2015
We're doing just fine without this, why should we spend anything on something we don't really need?" "I'm more concerned about hitting our sales targets, so I suggest you stop wasting your time on these side activities." "This just sounds like more work, pain, and zero gains." "How do we know that this will work for sure? 6 months later and this could be yet another white elephant." "Tough luck, but nobody in our company is going to buy this." Does any of this sound familiar? Well, you might have had a fair share of such comments thrown your way in ...
 
Fixing Our Disjointed Digital Workplaces
17.12.2015
by Oscar Berg - If you work for a medium to large organization that's been around for a while, chances are there's plenty of room for improvement in your digital work environment. Take comfort in the knowledge that you're not alone. My experience, working with medium to large organizations across industries, has shown that most of the problems fit into three main themes: Complexity Disconnectedness Inflexibility [...] The Root Cause ... and the Fix So what is causing all of these problems? In my opinion, the lack of alignment and coordination ...
 
How to Harness Employee Knowledge at Your Company
17.12.2015
As a business owner or manager, you want to encourage your staff to share their knowledge with their colleagues. When they come up with innovative and creative ways to perform old tasks, you would rather they shared it with their peers than keep it to themselves. Yet, you're often the last to know about the new skills that your employees have attained. Fortunately, there are things that you can do to change this. But harnessing your employees' knowledge the right way is not easy. In fact, it takes a lot of work on your part to create an environment ...
 
Is Silo Mentality Hurting Your Customer Experience?
17.12.2015
Foster a collaborative mind-set within your company. Your customers will thank you for it. Silos may be a great way to store grain, but if you apply this idea to the organization of people, it can damage customer experience. From departments to regional offices to different communication channels, silos are an unavoidable part of business structure. What is avoidable, however, is "silo mentality," in which departments are isolated, proprietary, and competitive, and which can have a negative impact on customer experience. When a customer gets in touch, ...
 
Virtual Teams Work Better Than Regular Ones
17.12.2015
Contrary to the popular belief, virtual teams rock when you're interested in productivity, talent and creativity. Having a group spread around the globe tends to be no only a cost effective solution, but rather one that empowers your organization, if you follow just three golden rules. Half of the organizations in the US use virtual teams, according to survey results published by the Society for Human Resource Management. "When virtual teams work, their productivity can be impressive," said Evren Esen, manager of SHRM's survey research center. "But ...
 
The ROI of Collaborative Leadership
17.12.2015
As an executive leadership coach with more than 20 years of experience working in organizations across the globe, I can emphatically say that collaborative leadership development is the most effective ingredient of work that translates directly into bottom-line dollars. There is a direct and consistent correlation between organizational cultures that are highly collaborative and those that are strong when it comes to leadership and their bottom line. Collaboration among team members creates a culture in which the individuals see themselves as integral ...
 
Why You Need Employee Generated Content: The Power of "Bold Transparency"
17.12.2015
Employee Generated Content (EGC) can be the most trusted and valuable asset you have to build employer brand equity--if collected and used the right way. It's also integral recruitment marketing content that can be used to nurture candidate leads, shared on social media and featured in job descriptions and on your career site. The key? Invite all employees to tell their professional stories in their own words. Make the conversation about your organization completely and boldly transparent. Showcasing employees brings in more of the right candidates ...
 
Connecting the dots
17.12.2015
by Esko Kilpi - In larger organizations everybody is a long way away from everybody else. As a result the individual perception of the world is narrow and confined to a small group of immediate acquaintances. People do things that make sense in their particular context and from their point-of-view. That did not matter as much in factory-type of settings because physical tasks could be broken up. Bigger tasks could be divided by assigning people to different, smaller parts of the whole. Hierarchies made sense as an easy way to modularize work. The worker ...
 
Most common Enterprise Social misconceptions and some tips
16.12.2015
The past few years my work consisted of advising companies on how to implement an Enterprise Social network. This was something I did for Microsoft in the Netherlands as a Business Consultant. This blog post has been written to share some common misconceptions I have heard while helping large but also smaller companies and to give you some tips on how to successfully implement Enterprise Social. Not sure what Enterprise Social is? Well, it's pretty much the same as Facebook, but access is restricted to your colleagues. It shouldn't come as a surprise ...
 
Let's get together! Why integration is the key in social collaboration
16.12.2015
by Angela Ashenden - Earlier this week, I published a blog outlining my top 5 social collaboration vendor trends for 2016, with number #4 focused on the continued investment by collaboration vendors in providing integration with other technologies, in three particular areas: Integration with adjacent collaborative technologies. While social collaboration products often comprise a range of collaborative capabilities, many organisations already have other technologies - such as cloud-based file sharing tools and real-time messaging - in use across their ...
 
The Work Graph Model: TeamPage style
16.12.2015
Justin Rosenstein wrote an excellent option piece for Wired, The Way We Work Is Soul-Sucking, But Social Networks Are Not the Fix. Justin begins: "With Twitter's recent IPO filing, the most popular graph dominating conversation is the "interest graph." Before that, it was the "social graph," courtesy of Facebook. But we're now seeing the emergence of a third important graph: the work graph." The work graph term is new - and useful - but I believe the model dates back to Lotus Notes and even Doug Engelbart. In this blog post I'll review Justin's ...
 
How To Convince Your Boss to Invest in an Enterprise Social Network
16.12.2015
by Tim Eisenhauer - There are many different approaches you could take, I'll present some and leave you to find the right combination for your situation. The Costs of Email The Costs of Meetings The Costs of Searching for Information The Costs of Internal Corporate Communications The Costs of Customer Support The Costs of an Enterprise Social Network [...] ...
 
The Link Between Community Managers and Community Organizers
16.12.2015
As a community manager, it may feel like you're often breaking new ground, trail-blazing through an innovative profession. And you are. It's a relatively new job force and there aren't many forebearers for you to look back on.The very idea that you could have a collaborative community online was in its infancy in the mid-'90s (discounting old listservs and forums popping up since the 1970s), and didn't really begin to take off until the 2000s (...guess MySpace was good for something). Although it's a robust profession now, without much history, where ...
 
How to Be a Great Community Manager
16.12.2015
by Stan Garfield - Communities and Enterprise Social Networks (ESNs) need committed leaders. Community managers should know the subject in depth, have energy for stimulating collaboration among the members, and be able to devote sufficient time to leadership activities. These activities include scheduling and hosting calls and meetings, asking and answering questions, posting information which is useful to the members, regularly spending time expanding membership and increasing member contributions. From What are you supposed to do in a community? Community ...
 
5 Easy Actions to Take to Increase Member Engagement Next Year
16.12.2015
This time of year is a whirlwind of activity on most people's calendars. If you're like me, you're extra busy wrapping up the goals set forth for this year, evaluating what worked and what didn't, and planning what can be accomplished with the upcoming year. Often member-based organizations, like associations, feel a lot of pressure to innovate and keep members engaged. If you're here in the fourth quarter reflecting on your progress in those areas, it's time to consider how next year can be different. The following activities include ways that you ...
 
Are We Creating Knowledge or Just Turning Out Information?
16.12.2015
Our organisations are awash in information. But it seems as though we're just filing it away - instead of using it to create and share knowledge. I just took a long, accidental stroll down memory lane, courtesy of one of my company's file servers. Let me explain. I needed a very specific report and accessed one of our internal systems to locate it. After a few minutes of searching, I was certain I'd found the report... until I discovered another, different version of it. And then another. And yet another. After an hour of looking, I gave up. I never ...
 
Secrecy and not-learning in the health service
16.12.2015
by Nick Milton - Here is an interesting article on a report which somewhat condemns the level of organisational learning culture in the UK health service. The health services should be fertile fields for knowledge management given that it is a knowledge-intensive organisation with lives at stake, and yet KM seems not yet to have made the breakthroughs that we might expect. The report quoted above suggests that an unwillingness to review and learn from mistakes may be partly at the heart of this failure. To an extent, I can understand why. The health ...
 
What is the right governance for a digital workplace?
16.12.2015
My recent posts 'What exactly is a digital workplace?' and 'What is the difference between a digital workplace and an intranet?' generated some good discussions on Twitter and LinkedIn. I want to stay with the digital workplace theme for my last post of 2015 and bring in how you manage it. What is the right governance model for a digital workplace? We know that a digital workplace is different from an intranet, even an advanced intranet, so how does that affect the way it is managed? Maybe even more importantly is how you manage the transformation from ...
 
Fünf Tipps für das Social Business: Wie Unternehmen Social Software erfolgreich einsetzen
15.12.2015
Im Zuge der Digitalisierung ihrer Prozesse arbeiten viele Unternehmen auch daran, Kommunikation und Kollaboration ihrer Mitarbeiter mit Social Software zu verbessern. Doch mit dem Kauf und der Einführung einer Software allein ist es nicht getan. Für das Social Business braucht es ein Konzept und eine Strategie, die dynamisch immer wieder an Veränderungen angepasst werden muss. Immer mehr Unternehmen entwickeln sich im Zuge der Digitalisierung zum Enterprise 2.0 - zu Organisationen, die für Kommunikation und Zusammenarbeit Social Software einsetzen. ...
 
#ESNchat Works Out Loud (#WOL) with John Stepper: Part 2
15.12.2015
by Jennifer Honig - Working Out Loud = Observable Work + Narrating Your Work Each week we WOL on #ESNchat. On the December 3rd #ESNchat we had the honor of having John Stepper lead the discussion and #WorkingOutLoud got a little louder. It was so loud in fact. I am breaking it into 3 parts. Thank you John for being our special guest and our participants for an amazing #ESNchat: Allison Maguire, Bruno Winck, Catherine Shinners, Chris Wood, Clyde Souza, David F. Carr, Dennis Pearce, Hillary Boucher, Judith Braun, Kneaver Chat, Lesley Campbell, Lesley ...
 
Social: location, listening, connection, reciprocation
15.12.2015
As happens from time to time, there is a bit of a backlash against Twitter and other forms of social media at the moment. Jon Ronson is publicising the paperback edition of his book, so the headlines focus on his 'disenchantment with social media'. Ed Sheeran has chosen to concentrate on some new experiences ahead of releasing his third album, so he has turned away from social media. In highlighting these examples, we run the risk of misunderstanding what being online can mean. Despite the stories we are told, it is more important that social media ...
 
5 Ways to Facilitate Behavioral Changes Among Employees
15.12.2015
As a manager, you must be able to facilitate behavioral changes when you notice behaviors among your employees of which you are not particularly fond. When you see these behaviors pop up, you can choose to do nothing, which can jeopardize morale, harm productivity, and potentially cause you to lose clients, or you can work to facilitate behavioral change. Obviously, helping your employee to amend the negative behavior is the better option, especially if the employee is otherwise a valuable part of your team. Fortunately, there are some steps that you ...
 
Knowledge is Power
15.12.2015
Using knowledge transfer to groom top project and program practitioners helps ease talent transitions. It's the moment every organization dreads. A project or program leader is moving on, and there's a mad scramble to fill the hole in the org chart. To help ease those inevitable talent transitions -- and keep the leadership pipeline full -- smart organizations know they must find ways to share knowledge across the enterprise. Three out of four high-performing organizations have a formal knowledge transfer process, according to PMI's 2015 Pulse of the ...
 
How checklists can remove the threat to the expert
15.12.2015
by Nick Milton - Experts sometimes feel threatened by Knowledge Management, yet the example below shows that this may not need to be the case. I posted some years ago about checklists in KM, and how these have been used in hospitals to make remarkable improvements in patient safety statistics related to surgery. Hospitals are very hierarchical places, especially in the operating theatre. There is the surgeon - the epitome of embodied knowledge, the expert in their field who can take life and death into their hands. Then there is the anaesthetist - another ...
 
The Madness Of Meetings And How It Relates To Your Organization's Leadership Culture
15.12.2015
by Dan Pontefract - Several moons ago, I was asked to participate in a meeting. Nothing new there. After all, a report by Atlassian suggests employees attend 62 meetings per month. In the US alone that works out to roughly 11 million meetings being held every single day. Some days it feels as though I'm attending most of those 11 million. Worse, however, is the fact meetings are very unproductive costing organizations an incredible $37 billion annually due to various factors. The meeting I was invited to was the kick-off to a project to consolidate ...
 
How to Lose Friends and Alienate Employees
15.12.2015
Let's get real. All that Dale Carnegie stuff is nonsense. What we really need to talk about is how we can lose friends and alienate teammates. The reason I say this is because not only is all this "humanizing workplaces" stuff getting out of hand, but many companies still maintain structures and cultures that create contexts within which the conditions are ripe for terrible team dynamics, unclear organizational identity, and unhealthy, mechanistic environments. So maybe the tack we should take is rather than fighting it, let's embrace it. Let's dig ...
 
Das ewige Missverständnis: Ist "Social" das Facebook des Unternehmens?
14.12.2015
von Peter Schütt - Die jahrelangen Erfahrungen mit Social Business Suites bei unzähligen Unternehmen zeigen eines sehr deutlich auf: Das Missverständnis, dass der Einsatz solcher Tools im Intranet im wesentlichen dem Vorbild aus dem Internet folgen müsse, ist nicht tot zu kriegen. Dabei gibt es im wahren Leben nur eine geringe Schnittmenge. Nichtsdestotrotz treten auch heute immer noch Unternehmen, befeuert nur von ihrer internen Kommunikationsabteilung (hier liegt der Haken!) an und meinen, dass solche Tools intern nicht mehr leisten können, als eben ...
 
Working Out Loud (WOL): eine wichtige Methode für interne (Corporate) Community Manager
14.12.2015
von Katharina Perschke - Der Begriff "Working Out Loud" ist in diesem Jahr häufig in den Sozialen Medien und Netzwerken zu lesen, allein die Google-Suche verzeichnet > 48.000 Treffer. Auch in unserem Unternehmen ist "Working Out Loud" mittlerweile vielen Kolleginnen und Kollegen bekannt, denn seit Mitte des Jahres beschäftigen wir uns beruflich mit diesem Konzept und der WOL Zirkelmethode. Doch warum ist diese Methode so wichtig, vor allem für Corporate Community Manager? Und was genau ist "Working Out Loud"? "Working Out Loud bedeutet, dass Sie ...
 
A Common Outcome to Digital Transformation
14.12.2015
New technologies can lead transformation, but management and culture have to follow. Digital transformation means that organizational changes must happen. If you want significant improvements in corporate performance, you need to change your culture and how you operate. Those improvements may mean increasing revenue or cutting costs. Or perhaps it means improving the knowledge sharing in an organization. Digital transformation is change built on technology. Currently there are four prominent technologies - we refer to them as AMPS: Analytical tools ...
 
Make a Name for Yourself at Work with Collaboration
14.12.2015
Use Collaboration Tools, Gain Personal Visibility We've heard a lot about how collaboration tools can help businesses become more successful by facilitating the connections between workers that allow them to pool their knowledge and skills in increasingly powerful ways. Author, keynote speaker, and futurist Jacob Morgan wrote an Amazon bestseller a few years ago titled "The Collaborative Organization: A Strategic Guide to Solving Your Internal Business Challenges Using Emerging Social and Collaboration Tools." He also has a column on Forbes.com where ...
 
Do you really need an intranet portal?
14.12.2015
A crucial questioning looming over the implementation of intranet portal is do we really need to invest in collaboration platform?. This question cannot however be answered without a clear understanding of the strategic fit between a collaboration platform and business goals. This is a simple question that needs to be asked not just by large companies, but also by small and medium sized firms. The idea here is therefore to have an end in mind. Based on that end, the question to thus ask is, why do you need an internal collaboration tool? why do you ...
 
4 belangrijkste Working out Loud-inzichten voor elke organisatie
14.12.2015
- Een terugblik op de eerste Nederlandse Working Out Loud-week - Tijdens de eerste Nederlandse Working Out Loud-week wilden wij zoveel mogelijk professionals bekend maken met het onderwerp. Working Out Loud (WOL) is een transparante manier van werken met als doel om kennis te delen en op te halen. Middels een aantal twitterchats en een meetup met deelnemers uit vakgebieden zoals HR, communicatie, change-management en ICT. Hieronder beschrijven wij de vier belangrijkste inzichten van de week. Elke organisatie die aan de slag wil met WOL kan deze kennis ...
 
The knowledge that Knowledge Management forgot
14.12.2015
by Peter Bjellerup - Traditionally, the benefits of corporate Knowledge Management have had something in common with the Snark of Lewis Carroll. They have been evasive and difficult to describe. There have been endless repositories, taxonomies and similar initiatives undertaken, but something seems always to have been missing. I think it boils down to the concept itself being wrong. Typically, Knowledge Management initiatives spend lots of energy in attempting to identify which knowledge is needed and available, in categorizing it in some kind of taxonomy ...
 
Secrets, mysteries and not-knowing
14.12.2015
by Nick Milton - There are two valid reasons for not knowing something - that thing might be a secret or it might be a mystery. A secret is knowledge which exists, but for some reason cannot be, or has not been, found. A secret is, in theory at least, knowable. A mystery is something where the knowledge does not exist yet - at the current state of knowledge it is un-knowable. To complicate matters, secrets come in at least two types. There are the "open secrets" - things that are not publicly authorised but are actually widely known; and there are the ...
 
Big change and digital transformation, fuel for the Intelligent Networked Enterprise
14.12.2015
Large scale enterprises have a tradition to be excellent in executing structured business processes to deliver value to the end customer. It is about standardizing for efficiency, ensuring performance predictability and minimizing risk. This is done by crafting a plan, setting budgets and targets followed by a set of reporting KPI's to deliver feedback on performance. The top of the organization is guarding and steering the managerial hierarchy to ensure targets are being met. In short an enterprise is a permanent organization designed to execute a ...
 
For what do we get paid in a social business?
11.12.2015
by Peter Bjellerup - John had worked four weeks on the proposal. Days, evenings, some weekends and even two nights. Finally, John and the team heard the words they had been fighting for so hard: We have decided to award you our business. And then - even better - ...the solution you have suggested is more complete and smarter than your competitors and you have also done a better job of presenting the benefits our company will reap by choosing you and your solution. Time to celebrate! A week later, after the first turmoil of getting things started, John ...
 
Signaling Intent: Why Working Out Loud is Key to Social System Transformation
11.12.2015
I'm big on signaling. Whether explicit (turn signals) or implicit (body language), signals help me navigate the world -- usually granting me either some form of opportunity, safety, or both. Signals are our most basic communication platform. Be it 0's and 1's or smoke signals, we humans often find the ways to communicate simply what we can't otherwise say. And often, we can't, or won't, say a lot. In innovation work, not everyone is comfortable sharing (or "working out loud" as we call it at BIF). It tends to go against the traditional mindset that ...
 
How Can Your Executives Help Your Community Managers?
11.12.2015
When planning a community, it can be hard to distinguish just how your organization's executives can support the community manager in building a successful customer community. However, this is a very important step because the executives are usually responsible for organizing and prioritizing company priorities and goals. So, here are just a few steps that leadership can take to help out the community manager so that they can create a flourishing community that aligns with the company's goals. Step 1.) Don't Micromanage Step 2.) Be the Bridge Between ...
 
Who Needs Community Managers When There's Facebook at Work?
11.12.2015
by Carrie Basham Young - If community managers haven't yet taken note of Facebook at Work's forceful entrance onto the enterprise social networking scene, now's the time. The product is slick and easy for end users, but its overarching strategy doesn't align with the norms inside our industry. Editor's Note: This is the final in a three-part series Facebook at Work's Got 99 Problems, and Identity Management is Just 1 Attracting users with a fun and simple tool -- and dealing with enterprise security needs later -- is the quickest ...
 
How to conduct a Knowledge Gap Analysis
11.12.2015
by Nick Milton - A knowledge gap analysis is the product equivalent of the Knowledge Management Plan used by process-based organisations. It can be used to map out the unknown areas related to a product already under development, or soon to be developed. I blogged on Monday about the Bombardier KM Framework, and one of their process elements is the Knowledge Gap Analysis. It struck me I had never blogged about this particular tool. A Knowledge gap analysis session runs like this: [...] ...
 
Lessons escalation versus the knowledge bubbles
11.12.2015
by Nick Milton - Any lesson learning system requires a method for escalating lessons. However escalated lessons may need to break through the knowledge bubble. How do we reconcile these two issues? As we have often argued on this blog, the purpose of lesson learning is to drive change and continuous improvement. If nothing changes, nothing has been learned. Each lesson therefore must lead to an action or a request for action, and the action must lead to change. Once the change is made, the lesson has done its job. Sometimes the team that identifies ...
 
Why agility pays
11.12.2015
New research shows that the trick for companies is to combine speed with stability. Over the past decade, we've studied the impact of a wide range of management practices on different dimensions of organizational health.1 This analysis, based on surveys of more than two million respondents at over 1,000 companies, has become a stable baseline for understanding the incremental contributions of specific organizational and leadership characteristics to the health, positive and negative, of the companies in our sample. We've long inquired into the processes ...
 
Which cultural values can help and hinder an effective digital workplace programme?
10.12.2015
In our last foray into organizational culture and the digital workplace, I brought you tales and findings from down the rabbit hole. An increased focus on this topic had led me to tackle the question of whether there was a relationship between an organization's culture and the effectiveness of its digital workplace initiatives. Through reading and conversations, what we initially found was that the topic - although on first consideration seemingly simple - can quickly feel like you're sitting around the tea table with the Mad Hatter and the March Hare. ...
 
Social business: le nécessaire accompagnement des collaborateurs
10.12.2015
de Claude Super - Depuis plusieurs mois, selon les retours d'expérience et les observations que nous faisons au gré de l'avancement des projets, j'insiste fréquemment sur l'importance de l'accompagnement des collaborateurs. Le facteur clef dans ces projets «social business», et nombreux sont ceux qui l'ont bien compris, est l'ADOPTION! Nous avons eu l'occasion d'en parler avec quelques entreprises en septembre à Paris et la maturité de la réflexion sur le sujet a, semble-t-il, gagné en importance ces derniers mois. Il y a bien sur les projets qui «ne ...
 
Misunderstood as a Leader? It's Time to "Work out Loud"
10.12.2015
As a leader, I've long felt misunderstood. Employees seldom understand what I actually do. Sure they get the big stuff-like when I get everyone fired up about our grand vision or communicate a key goal. But when it comes to the smaller day-to-day activities, most don't have a clue as to how I actually invest my time. In a larger organization, this is easy to understand. But it is not just a question of "organizational distance". As a leader, you interact with many people, each of whom only gets a tiny glimpse into what you do. They don't see the many ...
 
#ESNchat Works Out Loud (#WOL) with John Stepper: Part 1
10.12.2015
by Jennifer Honig - Working Out Loud = Observable Work + Narrating Your Work "Working Out Loud starts with making your work visible in such a way that it might help others. When you do that - when you work in a more open, connected way - you can build a purposeful network that makes you more effective and provides access to more opportunities." John Stepper Each week we WOL on #ESNchat. On the December 3rd #ESNchat we had the honor of having John Stepper lead the discussion and #WorkingOutLoud got a little louder. It was so loud in fact. I am breaking ...
 
Comparing Facebook at Work to Enterprise Social Networks
10.12.2015
by Carrie Basham Young - Facebook at Work has roared onto the scene with a very loud battle cry that is distorting the public's perception of what enterprise social networks are. Today we'll compare the Facebook at Work product against existing internal social networking products in order to describe its strengths and weaknesses for enterprise customers. Editor's Note: This is the second in a three part series. 5 (Ridiculously Easy) Steps to Join Facebook at Work A client gave me access to its Facebook at Work account and I've been using it ...
 
The 11 Factors of Successful Knowledge Management Implementation
10.12.2015
I once was worked at a company with a knowledge management system, and one day I was reminded we had it so I logged in. The most recent message was a couple of weeks old from our CTO. He had posted a single question: "Does anyone still use this?" I laughed to myself and logged out. But are knowledge management systems doomed to fail? In a reaction to recent posts on serious problems with document management and enterprise search, Stephen Fishman, in his article "The End of Knowledge Management is Already Here" in CMS Wire, argues for a resetting of ...
 
How to bridge the boundary? Determinants of inter-organizational social software usage
10.12.2015
Abstract: Based on their positive experiences with intra-organizational enterprise social software (ESS), the first organizations are currently deploying ESS in an inter-organizational context. Nevertheless, hardly any research has addressed aspects pertaining to the commonalities of and differences between ESS and existing forms of inter-organizational information systems (IOS). Following an information-processing view, and based on a systematic literature review, as well as on the results of an exploratory interview study, we propose a conceptual ...
 
Transparency in the Workplace: The Benefit of Baring It All
10.12.2015
The latest revolution in the Information Age is making sure everybody has it. Here's why smart managers are opening the corporate kimono as never before. Radical transparency isn't a new idea, but technology is making it a newly powerful one that successful 21st-century corporations will increasingly embrace. The basic notion--sharing all kinds of once-confidential information widely within the organization and sometimes even outside it--gives many managers hives. The new tech-turbocharged version will aggravate their condition. But in fact the advantages ...
 
Peter Drucker - Brief aus der Gegenwart
09.12.2015
von Harald Schirmer - Florian Junge hat mir auf Managerfragen.org im Rahmen einer Interview-Serie folgende Frage gestellt, die mich jetzt seit ca. 2 Wochen beschäftigt hat: "Das prophezeite Drucker vor 14 Jahren. Was würden Sie ihm aus dem Jahr 2015 berichten, - quasi ZURÜCK AUS DER ZUKUNFT ;) - wie sich Management in der Next Economy nun tatsächlich verändert hat? Welche Art von Veränderungen können Sie als "Manager Digital Transformation & Change" bei Continental schon ganz konkret beobachten?" [...] Hier meine Antwort (aus dem unglaublich breiten ...
 
Barriers of Enterprise Social Software Adoption (and how to overcome them)
09.12.2015
Businesses of all sizes are eyeing the potential value of social software. As Ted Coine states,"Social could be a powerful and disruptive force changing how we work... as was the assembly line 100 years ago". Increased collaboration, streamlined processes, and information silo breakdown are some of the benefits promised by enterprise social software vendors. However, many social software apps fail due to low user adoption. If only a few people use the applications, then the organization falls short of promised benefits. The right tools and strategy ...
 
A Guide to the Social Workplace, with Julia Jachmann of Adecco Group
09.12.2015
What are the most popular social networks for recruiting and job search? What is smart working and how do you embrace it? How can climbing rocks help us in the office? To answer these questions and more, I've had the pleasure of speaking to Julia Jachmann who is the Global Social Media Manager for the Adecco Group and also a keynote speaker at #smlondon LIVE! Have a listen to the podcast interview on Soundcloud, iTunes or keep reading for a transcript of our conversation. Tell us about Adecco Group and what do you do there? What are Adecco Group's objectives ...
 
How to design workplace tools for the knowledge-sharing styles of Millennials
09.12.2015
Sharing and distributing information efficiently is key to unlocking the potential of your staff in the knowledge economy. But do they really use the right tools, pay heed to security or tow the line of company policy in the age ofKnowledge workers are an integral part of the UK economy, driving growth and prosperity in the years to come. Yet work is undergoing a fundamental shift as new ways of working - and new age Millennials - begin to dominate the workforce. Automation is set to replace repetitive and regular office based tasks, stripping out whole ...
 
How consumerisation and collaboration are determining the workplace of the future
09.12.2015
Whether in the office or at home, consumerisation is driving the choices employees make about the technologies they use, and the technologies they want to be able to use. Consumerisation has undoubtedly changed the way employees and employers think about their use of business technology. Today, the design of the most successful work environments is increasingly being dictated by the technology workers choose to take into the office, signifying a major shift in power. This consumerisation trend could mean that IT departments now have to react to user ...
 
Social Learning is Voluntary; Collaboration Platforms are Enablers
09.12.2015
by Sahana Chattopadhyay - I love this description from Jane Harts post: "FAUXIAL LEARNING is about forcing people to use social media in courses - or even in the workplace - and then confusing compliance with engagement and (even worse) learning." This totally hits the nail on the head. As an Instructional Designer and L&D Consultant, I am often asked questions like: What social collaboration platform should we use? How do we get people to collaborate? Oh, but they don't want to share. How do we make them share their learning? My first reaction ...
 
Community of Practice: A Real Life Story
09.12.2015
by Stan Garfield - This is the story of the internal knowledge management community at my company. It includes insights and tips which you can use. Background I joined the company in 2008 as the community evangelist. The first thing I did was to initiate a series of discussions with others who were interested or involved with communities and collaboration. My first call went well, and at the end, I asked my colleague if she would like to continue talking every other week. She agreed, so I scheduled a biweekly call with her. At the end of my second call, ...
 
Tags - the DNA of working transparently
09.12.2015
by Peter Bjellerup - Of the many tags that have been attributed to my profile on IBM Connections, our internal collaboration platform, one of my favourites is "tag-o-phile". We all structure information differently. We think differently. And the way we think and structure information may very well depend on the moment and the context. Just look at these three examples from a training session in Japan where we asked teams to create a logical structure of 15 foodstuffs. Which team is right? I'd say "they all are, in their own way. But the top two teams ...
 
Enterprise Social Evangelists: Be Very Afraid of Facebook at Work
09.12.2015
by Carrie Basham Young - Facebook just declared war. It's no secret that Facebook is Goliath when it comes to personal social networking. But until recently, enterprise social software vendors and practitioners didn't have to worry about Facebook stepping on their toes. We would hold Facebook up as a paradigm so that senior leaders at companies across the globe could understand what an enterprise social network actually was. Throwing Down the Gauntlet To Vendors (Microsoft, Jive, VMware, etc.) To Current Enterprise Communities To Community Management ...
 
Why digital workplaces are casting 'shadows' on IT
09.12.2015
A digital, connected workplace creates endless possibilities for enabling greater efficiencies, smarter processes and innovative collaboration. According to a Deloitte report commissioned by Google Australia, unlocking the power of the 'collaborative crowd' can deliver major benefits in addressing an organisation's productivity and innovation challenges. In fact, if companies made the most of opportunities to collaborate more, they would have the potential to collectively gain an additional AUD 9.3 billion in value per year. Beyond the need for a collaboration-centric ...
 
Benchlearning Projekt 2015 - Internes Community Management
08.12.2015
Unternehmen wie die Festo, Schaeffler und ThyssenKrupp fördern den abteilungs- und hierarchie-übergreifenden Wissensaustausch zu Fachthemen in sogenannten Communities of Practice schon vor dem Aufkommen moderner Corporate Social Networks. Darüber hinaus haben innovative Unternehmen in den letzten Jahren im Rahmen von Projekten zu sozialen Intranets und Enterprise 2.0 soziale Medien eingeführt. Bei ihnen setzt sich ebenfalls die Erkenntnis durch, dass klar definierte Anwendungsfälle und ein professionell aufgesetztes Community Management wichtige Erfolgsfaktoren ...
 
A Lesser Known Benefit of Enterprise Social Tools
08.12.2015
Naturally much of the talk, and vendor pitch, around organizational social tools is about the tangible value they can bring to the work being done; reducing emails, eliminating meetings, working out loud, collaboration, innovation, etc. What is not often noted however is how these tools can reveal the heart of the organization in the stories that are shared within. [...] As an organization grows it risks social atrophy, where the space between us widens and the humanity is sucked out - leaving a void which is usually filled with rigid hierarchy and ...
 
Social Media Turns Corporate Onboarding Upside Down
08.12.2015
When it comes to finding and maintaining high quality talent for any corporation, timing is everything. During the search and interview process, a company spends money and resources to attain a new hire, approximately $4,000 or more, according to The Institute for Research on Labor and Employment at the University of California, Berkeley. However, once the interview process is done, timing is still crucial. According to the Aberdeen Report, 90 percent of companies say that employees will make a decision to stay or leave within the first 12 months. What's ...
 
7 Enterprise Social Networking Implementation Tips
08.12.2015
by Tim Eisenhauer - It's hard not to realize that social networking tools are an important part of today's connected world. This is also true within organizations where many enterprises have or are considering implementing a social networking platform. For a truly successful implementation of enterprise social networking software, having the right approach is critical. These tools are not technology deployments, but rather, they are relationship tools. This is the approach to be taken if an organization wants to reap the greatest benefit. ...
 
Replacing email - risky business?
08.12.2015
Email needs to be replaced. Whether you agree or disagree, you'll probably agree that the rise in social media is changing the way that we communicate. Perhaps email is not going to die altogether, but become more archaic like snail mail today. I was initially a little sceptical when I started exploring what may happen to email in the next five years until I mentioned it to my wife - she told me how just the other week she had asked her teenage niece to email her something, to which the response was "email!? That's so yesterday. I'll ...
 
How to Better Your Company with Intranet Discussion Forums
08.12.2015
by Tim Eisenhauer - There are many differences between the Internet of the past and how we use it today. You no longer have to deal with dial-up and unsophisticated browsers and design. The Internet has changed, but there are still aspects of its infancy that stand strong today. The Internet has always been about information and communication. You may remember when AOL Instant Messenger ruled the land or the initial impact of email. But perhaps one of the most effective communication methods was the discussion forum. The Early Days of Discussion Forums ...
 
15 Characteristics of Extraordinary Teams
08.12.2015
Some good but perhaps a bit naive advice about teams, along with a real-world translation. A couple of days ago, I posted some unexpected scientific research about teams. By coincidence, I also received an infographic about teamwork from the UK-based insurance firm Unum. Here it is (with my comments following): [...] Anyway, you've probably heard most of these "teamwork" maxims in the past and, while there is no doubt some truth in them, real-life experience says that teams don't always work that smoothly. With that in mind, here are the main points ...
 
The Intangible Things Employees Want from Employers
08.12.2015
There are some companies we look at, admire, and say, "Wow, I really want to work for them." These companies understand that employees are as important as the paying customers who consume the products and services they sell. And they know that the transparency of social media means the company's reputation is highly dependent on what its employees say. It's never been more important for companies to treat employees well and fairly -- but it has also never been more complicated to do so. With so many different generations in the workforce, each expecting ...
 
25 Jahre Home Office Programm bei IBM
07.12.2015
von Peter Schütt - IBM war schon immer, sei es mit innovativen Produkten und Lösungen, aber auch mit Organisationsformen ein Vorreiter für die Industrie und man kann immer wieder sehen, wie andere Firmen der IBM im Abstand von einigen Jahren folgen. Bei einem Thema ist der Abstand allerdings besonders lang gewesen - nämlich sage und schreibe 25 Jahre. Es geht dabei um die Flexibilität von irgendwo arbeiten zu dürfen. Manche nennen es OTTO-Modus ("Other than traditional Office"). In Deutschland wird es meist "Home-Office" Programm genannt. Dabei geht ...
 
Why The Ability To Collaborate Is The New Competitive Advantage
07.12.2015
In 1985, a relatively unknown professor at Harvard Business School named Michael Porter published a book called Competitive Advantage, which explained that by optimizing every facet of the value chain, a firm could consistently outperform its competitors. The book was an immediate success and made Porter a management superstar. Yet more recently Porter's thinking has been called into question, most notably by Rita Gunther McGrath in her book The End of Competitive Advantage, which argued that sustainable competitive advantage is no longer possible and ...
 
For More Motivated, Engaged Employees, Give Them More Autonomy
07.12.2015
Whether your goal is to increase employee motivation, engagement, or morale, one of most effective actions you can take is to give employees more autonomy. This means giving them more room to make decisions, to think for themselves, to "own" their jobs. In short, it's allowing them to think -- and act -- like a small business owner. Doing this will be very good for your bottom line. In Daniel Pink's excellent book Drive: The Surprising Truth About What Really Motivates Us, he sites a study revealing the powerful role satisfying this fundamental human ...
 
Proof That Positive Work Cultures Are More Productive
07.12.2015
Too many companies bet on having a cut-throat, high-pressure, take-no-prisoners culture to drive their financial success. But a large and growing body of research on positive organizational psychology demonstrates that not only is a cut-throat environment harmful to productivity over time, but that a positive environment will lead to dramatic benefits for employers, employees, and the bottom line. Although there's an assumption that stress and pressure push employees to perform more, better, and faster, what cutthroat organizations fail to recognize ...
 
The Future of Work: Developing an Interactive Digital Workplace Strategy
07.12.2015
When it comes to corporate intranets today, we can observe a kind of dichotomy: On the one hand, many companies' traditional intranets suffer from low levels of user adoption--their intranets lack an employee-focused purpose and are a jumble of underutilized resources, top-down communication and little, if any, collaboration. On the other hand, many companies are initially overwhelmed by the rush of collaboration unleashed by enterprise social networks (ESNs). Future business growth and competitive advantage will depend on organizations' ability to ...
 
Develop a sharing culture in your workplace with Yammer
07.12.2015
Does your organisation have a culture of sharing? While it might sound like 'fluffy stuff' to some CIOs or IT pros, consider this statistic: companies which enact knowledge management processes can raise productivity between 20 and 25%. In this post we'll explore what we mean when we talk about a 'sharing culture', before showing how technology can make your company more efficient, more agile and more profitable by simply facilitating sharing. According to David Gurteen - the knowledge management expert - a culture is a set of shared (yet usually unstated) ...
 
What the product-based KM Framework at Bombardier Aerospace looks like
07.12.2015
by Nick Milton - Here you can find an interesting presentation from Bombardier, the Aerospace company, which presents details of their KM Framework. Bombardier take a "Product" view of KM, and differentiate the Knowledge Workstream that runs orthogonal to the product workstream. They operate through Communities, but their communities are mostly related to aspects of product, rather than to practice areas, so are "Communities of Knowledge" rather than communities of practice. They mention the following 28 communities, of which only the last four are ...
 
Collecting "best practices" isn't best practice
07.12.2015
by Peter Bjellerup - "We're wasting the experience and time of our employees. We keep reinventing the wheel. Let's start collecting best practices from our experts and distribute them to our employees." Sounds familiar, does it? Sounds like a good idea, does it? I'd say that it's not a bad idea, but there are much better ways to reduce reinvention of the wheel. But before describing the better way and the reasons why it's better, let's just establish one thing: There's much more to it than efficient use of time only "Best practice", says who? Many useful ...
 
Change Management is the key to Enterprise Collaboration Tools
04.12.2015
The diverse ecosystem of apps has changed the collaboration space forever. In our personal lives, we use phone calls, texts, Facebook, Viber, Whatsapp and Twitter to collaborate with family, friends and acquaintances. Increasingly enterprise users feel that they are more productive at home than they are at work. The good news is that enterprise collaboration tools are adopting features that make consumer tools so valuable. They are becoming as easy to use as consumer apps. What used to be some of the features of collaboration apps (Yammer, G+, Jive) ...
 
Change Agents
04.12.2015
by Simon Terry - At the heart of every failed adoption of social collaboration in an organisation is a piece of technology. The technology is only a medium for work. At the heart of every successful implementation of the value of social collaboration is a change agent. Change agents help humans realise the value of changed ways of working. Change agents work from purpose. It is not their job or their project. Change is a quest. They lead change because they passionately believe in a better future for everyone. Purpose enables change agents to push on ...
 
Humanizing Business: How Chat Can Transform Team Culture
04.12.2015
Messaging apps, like the most popular Line and WeChat from Asia, have been hugely influential to the rest of the world. Hundreds of millions of people of all ages now use some form of messaging service to contact friends and family and keep in touch about life's latest happenings. Using these messaging services, users stay connected via text, video and audio calls any time, from any place. With all this real-time human connection, accessibility and immediacy, it's no wonder that the idea of this form of instant communication is catching on in the business ...
 
Just how "natural" is knowledge-sharing behaviour?
04.12.2015
by Nick Milton - Are knowledge-sharing and knowledge-seeking natural behaviours among humans, or does it require people to do something against their natures? One of the most senior managers at BP always used to say "Knowledge Sharing is an unnatural act". By this, he meant that it is counter-cultural for a staff member to voluntarily take time out of his or her busy life, to potentially help someone else whom they have never met. Hubert St Onge has said the same thing, as did Andrew L. Michuda Jr., CEO, Teltech Resource Network, and Lee and Al-Hawamdeh ...
 
Disagreeing Out Loud
04.12.2015
Doris and I have written a lot about "working out loud" - how learning is morphing in workplaces from individuals hoarding information to everyone sharing resources, processes, ideas, and expertise online and in the open in various blog posts (See this post on the benefits of working this way). One of the early proponents of working this way, that working and learning are one and the same, is Jane Hart. We have mentioned Jane Hart many times before in this blog (see our posts on her top 100 tool list for 2014 and 2015 for example) - she is a major influencer ...
 
Thinking critically
04.12.2015
by Harold Jarche - Critical thinking - the questioning of underlying assumptions, including our own - is becoming all-important as we have to make our way in the network era. Critical thinking can be looked at as four main activities: Observing and studying our fields Participating in professional communities Building tentative opinions Challenging and evaluating ideas Critical thinking must be practiced. It should be encouraged in the workplace by freely sharing what I call 'half-baked ideas'. In this way, professionals can engage in problem-solving ...
 
Gedanken zu Working Out Loud
03.12.2015
von Harald Schirmer - Für den Abstract zu einem Buch über Lernen im digitalen Umfeld habe ich mir Gedanken gemacht, Working Out Loud mit eigenen Worten vorzustellen. Sehr gerne würde ich Eure Meinung dazu bekommen: Jede Zeit hat Ihre Werkzeuge, Methoden und Arbeitsweisen. Noch erinnern wir uns an Schreibmaschinen, Karteikarten, Schränke voll mit Ordnern, Faxgeräte und Overhead Projektoren. Aus heutiger Sicht scheint es kaum denkbar, mit diesen Mitteln noch erfolgreich zu sein. Working Out Loud beschreibt eine Lernreise in das digitale Zeitalter. Dahinter ...
 
Die Transformation beginnt im täglichen Tun - Führungskräfte-Entwicklung für den Digitale Workplace
03.12.2015
von Ellen Trude - Ein IOM Summit ohne Führungskräfte, sei als Vortragende oder Teilnehmende, ist schwerlich vorstellbar. Beim diesjährigen Summit rückten sie am Thementisch von Anja Wittenberger zudem auch noch selbst ins Zentrum der Diskussion: wie können sich Führungskräfte eigentlich für den Digital Workplace fit machen oder sind sie bereits bestens gerüstet und angekommen? Und was müssen sie konkret tun, damit sie ihre Mitarbeitenden auf dem Weg mitnehmen, um als Transformationsbegleiter/-in den Digitale Workplace mit voranzutreiben? Organisationsdesign ...
 
Social Intranets and the Supply Chain: Thoughts from 451 Research
03.12.2015
Intranets have been around for more than a decade, but they've undergone several evolutions. From static bulletin boards in the 1990s to a more interactive and human-driven platform we now know as a social intranet, they've been a mainstay in offices for more than 15 years. In a recent report on social intranets and their impact on an end-to-end supply chain, 451 Research writes that intranets are nearing the end of a lifecycle. This presents an ideal opportunity for companies to reevaluate their current solution and leverage new technologies to bring ...
 
Hitler, Stalin and Knowledge Bubbles
03.12.2015
by Nick Milton - I blogged a while ago about the phenomenon of Knowledge Bubbles - how leadership of an organisation can be convinced of a situation so strongly that they reject any real knowledge to the contrary. You can see this in exaggerated form in the behaviours of Hitler and Stalin. The knowledge bubble is a form of "Not Invented Here", or of extreme "Knower" behaviour, where new and contradictory knowledge is treated as a threat. And if we want to see extreme behaviours, where better to look that at two of the worst dictators in recent history. ...
 
Knowledge Management and Big Data: Strange Bedfellows?
03.12.2015
The reciprocal connection between knowledge management and social collaboration platforms would be clear to most. But what about a connection between knowledge management and big data? Using KM can help facilitate additional value from big data. A Big Data Knowledge Spiral Creating Value with Big Data [...] ...
 
The Cost of Continuously Checking Email
03.12.2015
Suppose each time you ran low on an item in your kitchen -- olive oil, bananas, napkins -- your instinctive response was to drop everything and race to the store. How much time would you lose? How much money would you squander on gas? What would happen to your productivity? We all recognize the inefficiency of this approach. And yet surprisingly, we often work in ways that are equally wasteful. The reason we keep a shopping list and try to keep supermarket trips to a minimum is that it's easy to see the cost of driving to the store every time we crave ...
 
6 Ways Social Intranets Drive Employee Engagement
02.12.2015
Corporate technology has transformed the How social intranets drive employee engagementbusiness world, fueling efficient processes and new opportunities. Employees are expected to adapt to technological innovations by learning to use the latest devices and programs. For many workers, these tools help them to do their jobs better, providing convenient, flexible options that can increase job satisfaction and foster collaborative teamwork. Technology shouldn't just be aimed at the products and offerings companies put on the market for their customers. ...
 
Fine-Tuning a Search-Based Intranet
02.12.2015
It's easy to get despondent about the state of search. But then a company takes a fresh approach, and it gives one hope. The example below from DNV-GL serves as a reminder that search can act as both an application and a platform. I recently spoke at Intranett 2015 in Oslo about how to get the best from intranet search. Some of the papers were in Norwegian and others in English, and it was my good fortune that Jerome Colombe's, the Intranet Manager of DNV-GL, who previously was responsible for the Alcatel-Lucent intranet in Paris, was in English. ...
 
John Stepper explains the concept of Working Out Loud
02.12.2015
We caught up with John Stepper to find out more about why so many people are benefiting from making their work visible. His book 'Working Out Loud - for a better career and life' will release in February 2015. 70:20:10 Forum: How do you best explain 'Working Out Loud' to the uninitiated? John: I used to give people a long definition, but now I frame it in 3 questions. "When you work out loud, you ask yourself: What am I trying to accomplish? Who can help me? How can I contribute to those people and deepen our relationship?" 70:20:10 ...
 
NASA's KM toolkit
02.12.2015
by Nick Milton - In this presentation from 2009, Edward Rogers, the CKO at Goddard flight centre, describes three core elements of NASA's KM toolkit. The presentation describes the process elements of the NASA KM Framework, which are also shown in the diagram above. Pause for Learning events are NASA's version of After Action Review and Retrospect. These events are inserted ?into ?process?? at major ?reviews and project gateways?, and after ?incidents? or ?mishaps. They are based on five cultural ground rules - they are not a reporting activity, ...
 
16 Knowledge Management Myths Debunked: Misconceptions of KM
02.12.2015
[The following article is a transcript of a video of Stan Garfields's keynote session at KMWorld 2015 in Washington, DC. View the full session video at the bottom of this page.] In this tutorial, I'll go through what I call "The 16 Myths of Knowledge Management," and debunk each one. KM Myth 1: Push it KM Myth 2: Someone Else Will Do It KM Myth 3: KM is Dead KM Myth 4: Incentives Don't Work KM Myth 5: Roll it Out and Drive Adoption KM Myth 6: Social Media is Frivolous KM Myth 7: Don't Control KM Myth 8: Eliminate Risks KM Myth 9: ...
 
7 Ways to Thank People in Your Network
02.12.2015
Expressing gratitude to others takes a certain kind of noticing. And getting from an intellectual agreement about the merits of gratitude to daily practice is no easy feat. Andy Mills, former chairman on Thomson Financial, and a mentor of mine, keeps a "gift notebook" in which he writes down little observations or things he hears from the people closest to him. When his wife's birthday or son's graduation is coming up and he needs a gift, he turns to the book. When you make keen observations, note them somewhere. When first meeting someone, a common ...
 
Social Business is So Much More Than Social Media
01.12.2015
Social business and social media are two concepts that go hand-in-hand, but social business is about so much more than simply engaging with customers on Twitter and Instagram. In fact, it's such an important marketing strategy on its own that many companies are building platforms and tools specifically designed to help accomplish a variety of social business tasks. The market for social business tools is expected to grow 26% within the next four years. Social Media and Social Business: Key Differences Social media is all about conversations. Whether ...
 
How practical is a mobile intranet?
01.12.2015
Key to a successful intranet is that it engages ALL employees. For that to happen, your intranet must allow employees to move seamlessly between their phone and their desktop. Our customer data at Jostle shows many users move back and forth throughout the day - on the phone while commuting, then at their desk, then from the field, etc. As to why the mobile component is required at all: We have a growing contingent of customers where the majority of the employees are mobile-only. Mostly this maps to younger folks who do not have a laptop in their life, ...
 
10 Reasons To Share Knowledge
01.12.2015
When you dream of conquering the world and you fill your agenda with daunting projects, it's often necessary to equip yourself with a large mug of coffee and with the right people. Any successful project, be it big or small, has one thing at its core: effective collaboration, and you can achieve it with knowledge sharing. "In our research on knowledge transfer, we have seen companies greatly disadvantaged, if not crippled, by knowledge loss. Certainly, some expert knowledge may be outdated or irrelevant by the time its possessors are eligible for retirement, ...
 
Digital Transformation - Eating the elephant
01.12.2015
How do you eat an elephant? One bite at a time... The digital transformation journey for financial services organisations can sometimes seem overawing. To aid with this transformation, financial services businesses that are further along the digital journey have already adopted agile hierarchical structures and are helping speed their evolution with the use of small teams, executing incremental gains rather than focusing on a continual aspiration for a 'knockout punch.' Those more advanced organizations are now starting to adopt learnings from disruptive ...
 
Trust me, I'm a community evangelist
01.12.2015
by Stan Garfield - I was asked in a tweet, "What is a Community Evangelist? Are you a priest? Do you belong to a religious order?" I was asked again in our internal enterprise social network (ESN), "Could you tell me about the Community Evangelist?" I am not a priest, and I don't belong to a religious order. Here is what I do as a community evangelist. You can adapt this to other, similar roles, such as social media evangelist, social business evangelist, enterprise collaboration evangelist, and all permutations of these terms. Evangelize Promote effective ...