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Curated hints on Digital Transformation, Enterprise 2.0, Enterprise Social Networks, Social Intranets, Social Collaboration, Knowledge Management, HR 2.0, ... and all the rest
Dr.-Ing. Carsten Rose – Effective: 30.11.2015

Archive 11/2015

Social Business Digest by caro - Archive 11/2015
Social Business: Organisationen sind kontraproduktiv
30.11.2015
von Michael Hafner - Organisationen sind nicht dazu da, Probleme zu lösen. Organisationen sind dazu da, immer das gleiche zu machen. Brauchen Unternehmen als Social Business, das auf seine Umwelt reagiert, andere Organisationsformen? Der Nachteil, immer das gleiche zu machen, ein massiver Vorteil sein - wenn das Geschäft darin besteht, tatsächlich immer wieder das gleiche zu machen. Fertigungsunternehmen, Dienstleister, streng regulierte Branchen, in denen Abweichungen nicht nur Zeitverlust, sondern möglicherweise auch Rechtsverstöße bedeuten, sind ...
 
3 Tools to Encourage Knowledge Sharing At Your Company
30.11.2015
Getting employees to share their skills and knowledge with coworkers is a simple way to drastically improve strategy and quality within your teams. Yet, there are many reasons why employees often withhold knowledge. To some degree, withholding knowledge seems to stem from the belief that giving up valuable information will decrease one's perceived value to his or her employer. For example, if one employee always makes more sales than the rest of his team, he likely looks very valuable to management. Therefore, if he shares his knowledge with the team, ...
 
When will enterprise social networks save us from email hell?
30.11.2015
There's an entire movement called Working Out Loud who celebrate the art of open communication in the workplace, so why is it so many organisations are still wedded to pesky email as the only digital means of communicating? Let's not forget the dreaded digital inbox we suffer today was born out of an analog equivalent. Emails are based on the original paper based memo system, where important information would be sent via internal mail in a brown reusable envelope and placed in your in tray. Anything addressed 'to someone' meant it ...
 
It's not about being social - making the business case for an enterprise social network
30.11.2015
by Virpi Oinonen - Selling the idea of an internal social network to senior management is not always easy. Senior executives often see Yammer, Jive and other internal social tools as irrelevant, or even harmful. And the word "social" doesn't exactly help. If you've failed to convince your senior leadership of the benefits of an internal social network, or if you are planning to approach them at some point to ask their blessing and support for an internal social network, read on. It's about collaboration You can be the star of the show [...] ...
 
Using Video for Knowledge Transfer
30.11.2015
Several years ago, Sal Khan disrupted the education world when he developed educational videos for his cousin to quickly tutor her in some classes. The lessons were instrumental to his cousin's education and he eventually drew some press for his work, which led to the formation of Khan Academy, which offers online courses. Today, there are a number of companies competing to provide online coursework for the K-12, college, and graduate school markets. However, few companies have risen to the challenge and offered mass video instruction. In many corporations, ...
 
Corporate Communications: Catalysts for Collaboration
30.11.2015
Why is it that marketing communications have become incredibly sophisticated over the past decade - hyper-personalized content driven by sophisticated analytics - and yet internal communications still mostly resemble electronic versions of the paper memorandum from the '60s? Recently, I was invited by one of our clients - a large pharmaceutical company - to help their newly formed corporate communications team develop a branding strategy for their team. Few people within their company understood the purpose of this team and how they contribute to the ...
 
Conversations and narratives are the new documents
27.11.2015
by Esko Kilpi - With the emergence of writing, physical presence was no longer necessary for sharing information. In other words, a person's being there was not necessary for their influence to be felt. As typing replaced handwriting or when movable type replaced the hand copying of words, it became even easier to communicate with words that replicated ideas and simulated human interaction without face-to-face contact. Cultures without writing used human contact as a means for interpreting shared reality. Information within these cultures was community-based ...
 
Wasting time on the social intranet!
27.11.2015
by Peter Bjellerup - "Where do we draw the line? At what point are we becoming too social and therefore non-productive?" This question was posted today on my board in our internal social intranet, in a discussion on the level of social presence by people with an ambition to present themselves as social business consultants. I guess you've heard it before, or similar questions implying that social equals non-productive and can only be tolerated in limited doses. "Social media and social intranets are a waste of time" Last time your talkative friend ...
 
Online chatting at work gets the thumbs up from bosses
27.11.2015
Fancy being Facebook friends with your boss? Or being allowed to Snapchat your colleagues during office hours? Well, this kind of office-based social networking is growing in popularity as a way of escaping the tyranny of corporate email. Businesses wanting to streamline internal communications are turning to chat apps like Chatter, Slack and Yammer, as well as more established platforms like Facebook. The market for enterprise social software, as it's called, will be worth more than $8bn (£5.3bn) by 2019, up from about $5bn now, according to research ...
 
How Personalizing Your Company Intranet can Make a World of Difference
27.11.2015
by Tim Eisenhauer - An intranet serves as a central hub for information, communication, scheduling, project management, and many other tasks. It's a virtual space in which colleagues can interact with one another both personally and professionally on a variety of topics. Therefore, a well-designed intranet should allow users to feel as if they're "at home" each time they log into the portal. Unfortunately, this is one of the most common issues that modern businesses encounter when attempting to improve the ways in which their intranet operates. ...
 
Planning an online collaboration system: 5 questions to ask
27.11.2015
Online collaboration systems promise greater productivity, better access to skills and a streamlined way to share knowledge and collaborate. If your teams are still relying on email to share information it's likely that some form on online collaboration system is on your roadmap - for security, as well as productivity, reasons. Typically, decision-makers will ask about the maturity of such systems and what their organisational impact will be. Will my user base adopt (or adapt to) the system and what changes to working practices will that entail? Addressing ...
 
Reinventing Organizations: A Radically Inspiring Way to Work Together
27.11.2015
I am beyond blessed to work at a place that thinks deeply about not only the type of business that we do but also the way that we go about it. We move and adapt and experiment with new ideas all the time. And I think we're on to something pretty special. Reinventing Organizations by Frederic Laloux might fundamentally change the way we do things. It tells the story of how companies have evolved along a spectrum of paradigms and ideas to the point where we're capable of a pretty rad new way of working together. [...] ...
 
Redefining leadership in the digital age
27.11.2015
What does it mean to be a great leader in the digital age? There can be little doubt that, with the challenges brought by the increasing impact of disruptive technologies, shifting competitive landscapes and consumer behaviours, organizational leadership is operating in a challenging, and rapidly evolving context. CEOs who were surveyed in IBM's series of global C-suite studies, for example, have placed technology as the single most important external force shaping their organizations for the last four years in a row, more significant even than regulatory ...
 
Collaboration: Merck baut digitalen Arbeitsplatz der Zukunft
26.11.2015
Der Pharmahersteller hat einen neuen Digital Workplace für 39.000 Mitarbeiter geschaffen. Dafür ließ Merck eigens eine Collaboration-Plattform bauen. Früher hätte man geschrieben: Merck hat sich ein neues Intranet zugelegt. So ganz falsch ist der Satz zwar nicht, aber im Zeitalter der Digitalisierung lässt er sich wohlklingender formulieren: Es gibt einen neuen Digital Workplace für etwa 39.000 Merck-Mitarbeiter in aller Welt. Diese User können seit diesem Herbst eine Informations-, Kommunikations- und Kollaborationsplattform nutzen, die der Darmstädter ...
 
New Work 2016 ist was für Spinner. Noch. Ein optimistischer Ausblick
26.11.2015
Das Jahr 2015 geht zu Ende und Bastian Wilkat ruft zum Blick in die Glaskugel. "New Work 2016 - Vom Hype zum Allag?" Wird New Work weiter aus der Nische kommen oder verkommt es vielleicht sogar schon zum Buzzword? Um es kurz zu machen: Ich finde das zu optimistisch. Nicht, dass ich es mir nicht wünschen würde! Aber von irgendeiner Art von Alltag ist die deutsche Unternehmenskultur meiner Meinung nach in Sachen "Neues Arbeiten" noch weit entfernt. Warum New Work 2016 nur Gallier interessiert Mein direktes Arbeitsumfeld empfinde ich als sehr "new workig". ...
 
Social goal-setting, the key to turning middle managers in favour of collaboration and knowledge sharing?
26.11.2015
by Peter Bjellerup - Social business transformation is usually driven from the top or bottom of the organization hierarchy (or both in combination). Visionary leaders who lead from the front, by example, or skunk work initiatives from desperate people in the front line who see the potential of solving their hard-felt personal and business pains through working more efficiently together and through ease of sharing and communicating online. Too frequently, middle management turns into a stumbling block, either by simply being passive or by even actively ...
 
How to Become a Community Manager Rockstar
26.11.2015
by Gerard Richardson - The one ingredient any social network needs is great community management. So what do you need to be a rockstar community manager? How do you become the Keith Richards of this community management malarky? [By the way, this is about community management inside a business in enterprise social networks, but much of it relates to external too] Grab your axe and read on....? The make-up of the Community Manager Rockstar (CMR) The glue that binds Business acumen Goal generator Champion wrangler Undetered warrior Constant gardener Trailblazer ...
 
Your intranet is not about intranets anymore
26.11.2015
by Bertrand Duperrin - The most symptomatic evidence of the evolution of the concept of intranets is obviously the much awaited study published by Jane McConnell every year. The ninth edition was issued a few months ago and anyone should take two minutes to think about the deep meaning of its title : "Organization in a Digital Age". Even if the subject is still the same, wha I'd call the digital work environment, the evolution of the title is meaningful. The very first editions were mainly about intranets, then came the word "digital workplace", and ...
 
The email-free future is here. It's just not evenly distributed yet.
26.11.2015
It's over five years since Facebook COO Sheryl Sandberg predicted email is probably going away, and yet I returned from holiday this week to a bulging inbox. So what went wrong? Here I explain why email alternatives haven't yet made the breakthrough - and what needs to happen to really see an end to inefficient email culture. Underestimated the need for culture change Cultural barriers in moving from email to enterprise social have been wildly underestimated. Email has had a long (20 year +) period of dominance, and has found its way into a vast range ...
 
Henkel-Chef Rorsted: Mir ist egal, wo meine Leute arbeiten
25.11.2015
Die Präsenz-Kultur ist tot, findet Henkel-Vorstandschef Kasper Rorsted. "Generell wollen die junge Leute freier entscheiden, wann und wo sie arbeiten." Henkel-Vorstandschef Kasper Rorsted prophezeit den Tod der Präsenz-Kultur in Unternehmen: "Mir ist egal, wo meine Leute arbeiten, Hauptsache die Leistung stimmt", sagte der Manager der Frankfurter Allgemeinen Sonntagszeitung. "Die Präsenz-Kultur stirbt aus, die Digitalisierung wird das endgültig beenden." Präsenz sei keine Qualifikation und kein Leistungsausweis, betonte Rorsted: "Ich bin dieses Jahr ...
 
Breathe New Life Into Your Collaboration Tools
25.11.2015
Whether we want them or not, social collaboration tools are now standard issue in most enterprises. We've heard promises of instant collaboration, rivers of knowledge suddenly flowing through the organization, processes running 10 to 20 percent faster, an instantly transformed workplace which requires little ramp-up -- people are already familiar with Facebook, right? Yet both experience and research show that collaboration tools often produce disappointment and frustration. We know that they can work -- anecdotally we hear success stories, and ...
 
Capturing Missed Connections in the Workplace
25.11.2015
Discussions of organizational siloes often turn to technological barriers and questions of integrating systems. But just as often, siloed thinking is part of the issue, too. Breaking down those walls requires developing "an adjacency mindset" -- finding connections that aren't obvious and uncovering new ones. And guess what? Machines are doing it, so we better keep up. The Role of Machine Learning Word Vectors Drill Deeper Making the Adjacency Adjustment Lead by example Hold a Work-Out Use Soft Skills [...] ...
 
Social Intranet Team Roles and Responsibilities
25.11.2015
by Tim Eisenhauer - When building a new infrastructure, it's good to have a team of people who can run things. Your company intranet is no different ... it requires people to manage it. And no matter how well designed, it won't grow if the right people aren't around to move things forward. Every successful social intranet software platform has people devoted to run and manage it. But the logistics of this can vary depending on the size and scope of your organization. Smaller companies may not have the resources to support the following ...
 
3 levels of lesson learning
25.11.2015
by Nick Milton - In a large organisation, lesson-learning can happen at multiple levels. In global oil and gas companies for example, there are often three levels: Firstly team learning uses After Action Review to learn within project teams. Discussions take place within the team, and any changes are to team processes. Lessons are documented in simple form, perhaps in Excel spreadsheets. A more complex form of learning is learning from one project to another, using facilitated lessons-identification meetings. Lessons are collected, actions are assigned, ...
 
Emotional Intelligence: How Successful Companies Create It
25.11.2015
by Bryan Kramer - For decades, a lot of emphasis has been placed on understanding an employee's intelligence quotient (IQ)-referring to that set of cognitive abilities that allows us to acquire knowledge and to solve problems. But in business (as in life) if you only focus on this part of an individual, you are missing one of the major parts of one's success equation. Truth be told, if you want your business to succeed, you need more than just smart employees. You need people that have a high level of emotional intelligence. Because in today's connected ...
 
Why do people make bad decisions?
25.11.2015
Seth Godin makes useful points about the factors which can cause us to make bad decisions (and which, from the outside can be judged as "stupid"). His list includes: Bad analysis Willful ignorance Lack of cultural understanding Inability to read people Being distracted Acting in a self-destructive way Being overly emotional Being afraid Being unwilling to be right Making slow decisions Short-term selfish behavior Rushing to judgment The whole piece is worth reading -- it's quite short. ...
 
6 Ways to Encourage Social Participation on Intranets
24.11.2015
Summary: Promote employee contributions by setting examples, creating enticing topics of conversation, keeping a light tone of voice, and providing positive feedback. Modern intranets have evolved from a place to consume information to a place to share information. Participatory or social intranet tools range from liking a story, commenting on it, or filling in details on an employee profile to or more complex formats like microblogging, posting or answering questions, participating in discussions, and using collaboration tools. Participation on intranets ...
 
Five Reasons Why Social Collaboration Should Be Part Of Your Digital Transformation
24.11.2015
Digital collaboration technology has revolutionized how we communicate and live our lives. The digital network - powered by search, social, and gamification technologies - has enabled the easy and rapid sharing of knowledge globally. Now it is easy to communicate and collaborate with others no matter their location, time zone, or geography. In a business context, these same technologies are powering benefits across an organization. By connecting business areas, vital information needed to make critical decisions is no longer siloed and disjointed. Add ...
 
6 Signs You're Becoming a Digital Enterprise
24.11.2015
When today's companies set out to become fully-evolved Enterprise 3.0 digital organizations, they can find themselves on a dark road that turns out to be poorly signed, full of potholes and more winding than they anticipated. And that's before the wrong turns that get made when organizations aren't sure where their trips are starting or ending. Recently though, guidance for companies seeking to transform their businesses to digital arrived from two sources ? infographics from global IT innovator NTT Data and a white paper from multinational professional ...
 
What to Do if You're Trapped in a Field of Silos
24.11.2015
That people like me write about siloed systems, and that you are reading this suggests two things: 1. there's a lot of them out there, and 2. dealing with them can be a real challenge. The very term reeks of pejorative and is normally considered a way of criticizing decisions involved in systems approaches and implementations across an organization. The implication is that silos must be "fixed" if things are to work properly. Admitting that you have siloed systems is tantamount to admitting that somehow you didn't do your automation correctly. ...
 
Where to Position Online Community In Your Digital Strategy
24.11.2015
by Dion Hinchcliffe - One vital question we receive quite often from both marketing executives and IT leaders is where exactly to sequence community in their digital engagement plans. Most organizations now realize that engaging more closely in social environments with their stakeholders is highly beneficial, both to the bottom line and strategically, and is potentially a zero-sum move they must use to head off competition. But they're typically unsure when and where in their plans they should put community, and how much to prioritize it. However, as ...
 
From "social switchboard" to "direct dial"
24.11.2015
by Peter Bjellerup - n his recent blog post "How to avoid having your social media team becoming a "social switchboard", my good colleague @AndrewGrill makes a good case on the dangers of adding a filtering (switching) layer of social media people between employees and the world around them - similar to the phone switchboards of days gone by. So far so good. But, extending the switchboard analogy, for direct dial to work well, everybody needs to have a phone that can be reached directly, they have to know how to use it, how to speak and call in a professional ...
 
Mind Your Manners on Social Networks
24.11.2015
So you want to incorporate enterprise social software into company operations. Do you envision Emily Post-worthy standards of etiquette? Or will you let Emily post whatever she wants? Whether you've considered this thoughtfully -- or not at all -- a well-crafted social netiquette plan can deepen dialogue and advance business objectives. Drafting a governance plan and investing key departments in the process will help you create a structure that's solid and institutionally supported. Provide Freedom Within a Framework Develop an Acceptable Use Policy ...
 
"What sort of Knowledge Management are you talking about"
24.11.2015
by Nick Milton - We have already, on this blog, pointed out that there are "50 shades of Knowledge Management", and as a result, in any conversation about KM, you need to find out what the other person understands by the term. There is no commonly accepted definition of KM, and as part of the KM hype wave in the early 2000s many parallel disciplines adopted the term "knowledge management" as somehow being more exciting that previously existing terms such as "content management", "document management", "librarianship" and so on. As a result, we currently ...
 
Why Trust Is The Core Of Employee Engagement
24.11.2015
A popular question these days is: What's behind employee engagement? If you were to really look into it, what would be the most important factor behind the curtain, pulling the levers making workplaces engaged and productive? Research and various surveys are increasingly pointing to an answer: employee trust. But what builds trust, and how does it impact work and engagement? Trust is... Trust is a currency Trust is linked to performance Trust is a two-way street Trust is built through transparency [...] ...
 
The Dirty Little Secret Of 'Employee Advocacy'
24.11.2015
Something that is starting to concern me greatly is professionals blindly endorsing the brand they are working for and not understanding the implications on themselves when they do. Equally concerning is brands thinking this is good for them. It's not. My concern started with this article in Entrepreneur Magazine - Are You Team-Player Enough to Let the Company Post to Your Facebook Page? - and then more recently, looking at the social distribution tools of a few very large companies. When looking at these tools, I saw sites choc-o-bloc full of product ...
 
The Secret Danger of Hiring Creative People
24.11.2015
Recent research finds that if your company holds up creativity as a rare trait, creative employees may become entitled and become more likely to engage in unethical behavior. Creativity is a coveted commodity in the business world. But creativity comes with a price, even aside from the high salaries you have to pay elite creative types. A recent group of studies by Francesca Gino of Harvard Business School and Dan Ariely of Duke University finds a link between creativity and unethical behavior. The researchers found that creative personalities tend ...
 
What goes wrong with #wol: #wolweek
23.11.2015
by Simon Terry - A short handy guide to (almost) everything that can go wrong when working out loud People ignore you: the most common experience. You feel like a madman shouting in a busy street. Actually everyone else is just so busy they don't notice. Keep going. Also try working out loud in smaller, more connected communities. People don't get it: old habits die hard. Another person's lack of understanding is no barrier to you. Keep practising and keep explaining. They will see the benefits eventually. People think you are bragging: make sure you ...
 
Speed Your Company's Social Transformation From the Inside Out
23.11.2015
See how you can move your organization more swiftly towards social, by adapting one or more of the approaches that I heard at the BusinessNext conference I co-hosted with Mark Fidelman back in 2013. This column (which appears, in full length in my Quotable and Connected Forbes column) is co-authored by a valued colleague and friend, social enterprise strategist, Andy Jankowski. "If HP only knew what HP knows," former HP executive Lew Platt once famously said. Now that enterprise social software can spur companywide, transparent sharing and collaboration, ...
 
How Online Communities Became Central To How We Work
23.11.2015
by Dion Hinchcliffe - Communities make just about everything we do today in our organizations better. That was essentially the message at FeverBee SPRINT last week in San Francisco, a confab of several hundred online community practitioners sharing lessons learned and best practices. To be sure, we have sometimes been able to do what digital communities make possible in other, older ways, but these outdated methods are invariably more time-consuming, costly, and scale up relatively poorly. In fact, it's the singularly remarkable concept of letting the ...
 
How to use the Knowledge management Pull Matrix
23.11.2015
by Nick Milton - Here is a really interesting blog post from NASA entitled "how rocket scientists learn" by Yasmin Fodil It contains much that is interesting, and makes three main conclusions: Knowledge Management at Goddard (NASA) is all about people Social Media Can Enhance Learning (but relationships matter) Learning in Public is Hard, but Worth It [...] ...
 
The Importance of Creating a "Search-friendly" Intranet
23.11.2015
by Tim Eisenhauer - People familiar with the early days of the company intranet still have a sour taste in their mouth. The first intranets were groundbreaking at the time ... because they offered a new way for colleagues to work and interact. But to say they were functional and easy to use would be a massive overstatement. Early company intranets were more theory-based than anything else. They lacked many design elements that are necessary to create a positive user experience. Now take a look at today's social intranets. When compared to intranets ...
 
Do we need a "social network" in the office?
20.11.2015
by Antonio Santos - Inside the corporate cellular system to discover the hidden talents within the organization. Over the last 5 years the deployment of collaboration tools at work increased. The intranet, wikis, knowledge bases and email are being redesigned; in some cases replaced by internal collaboration software that integrates all of them. This software is not new for those of you who have been using the web since the early days. Companies like MySpace achieved great success by allowing users to share and collaborate on music projects. The backbone ...
 
What exactly is a digital workplace?
20.11.2015
Recently several people have asked me what exactly is a digital workplace. I start by defining the digital workplace as: "Work is what you do, not where you go to." While the digital workplace will vary depending on each organisation's size, culture and structure, you will be able to all of these: Work in any location: At home, in your own or anyone else's office, on the train, or ideally anywhere that suits you at the time you need to. Complete tasks work online: Make a room booking, checking a person's contacts details, searching for information you ...
 
Digital Transformation Is More Than Skin Deep
20.11.2015
Real digital transformation happens below the surface. It takes place on a cultural level and reaches deep into the bones of the company. Digital technology is one tool in this process. Companies that succeed in the digital arena are those that have done their preparations properly, laying the digital groundwork and ensuring that employees, from the top down, have the right skills and attitudes. Strategy, not tactics, should be the focus on the road to digital transformation. Digital Beauty is More Than Skin Deep 9 Tips on Your Road to Digital Transformation ...
 
What Email Reveals About Your Organization
20.11.2015
By studying data from email archives and other sources, managers can gain surprising insights about how groups should be organized and led -- as well as about optimal participation and communications patterns. What if you could gauge the likelihood that some of your company's top performers were thinking about leaving well enough -- and far enough in advance -- that you could do something about it? Or if you could see from the email interactions between your best salespeople and customers which communication behaviors had the most chance of generating ...
 
Ideas Jumbled Out Loud
20.11.2015
by Dennis Pearce - I spent the first week of this month at the KMWorld Knowledge Management conference, then came back immediately for two days at the conference of the Prichard Committee for Academic Excellence (I'm a member) where the focus was on closing the achievement gap in public schools. Then I jumped from that directly back into my work at Lexmark where I manage our internal collaboration and social business platform, and where we just recently won an award for workplace diversity. Then next thing I know, it's International Working ...
 
Celebrate Out Loud: #wolweek
20.11.2015
by Simon Terry - Make the work of others public so that we can celebrate it. If you take only one thing from International Working Out Loud Week, #wolweek, it should be that public praise has value. You can't celebrate the work of others enough when that work is hidden and you are silent. None of us make enough effort to celebrate the great work going on around us. We become used to the support, the services and the products that let us do our work. Who makes the great coffee you drink in the morning? Do they know how much you appreciate their work? ...
 
Working Out Loud: Small Pieces Loosely Joined
20.11.2015
This International Working Out Loud Week we focused on working out loud (WOL) with intent. We've discussed the whats and whys of WOL with intent, considered expertise location in the context of identity and online networks, explored content curation as a mechanism for sharing our expertise, and examined status updates that share with meaning and purpose. Today, we have our final activity in which we take the time to reflect upon our week. The task: Share your key learning insights from WOL Week. Unlike our previous activities, this one requires some ...
 
Culture: the reason "best practices" are stupid
20.11.2015
My friend Stephen Shapiro, author, consultant, and public speaker, wrote a number of great books, Best Practices are Stupid is one of them. I couldn't agree more. Do a Google search for "best practices" -- it will return over 60M entries. While best practices may not be as popular as they used to be, these stupid things still enjoy widespread adoption. So, why do best practices not work? The answer is simple: culture. Most likely, you don't know anything about the underlying culture of the group where the best practice was developed. And if you are ...
 
Was machen Sie denn da? - Die Komplexität der digitalen Transformation
19.11.2015
von Sebastian Thielke - Wir sind ja jetzt alle in der digitalen Transformation. Hier Industrie 4.nullt es, dort drüber wird der Prozess digital übersetzt und wir machen das jetzt mit Machine Learning, Smart Agents und sowieso Internet of Things. Ach und ich habe ja vergessen, dass alle Mitarbeiter schon in der Arbeit 4.0 angekommen sind. Alle befinden sich mitten in dieser digitalen Transformation, an allen Ecken und Ende, und wir wollen es auch. Wir sind bereit, uns der digitalen Welt zu stellen und sie mit aller Konsequenz in unsere Organisationen, ...
 
Hubs, Hives and Hangouts: Adapting Your Digital Workplace
19.11.2015
by Sam Marshall - Physical workplace design has ditched the uniform cubicles and desks to optimize office space for different kinds of interaction (sometimes called Activity Based Working or ABW), be it quiet working, team meetings, social or creative interactions. Some of this same thinking can be applied to digital workplaces. Just as we previously matched tools to collaboration cultures, we can also configure digital workplace tools to meet different work styles. It isn't a 1:1 mapping between tools and styles -- it's more about supporting people ...
 
How To Foster A Good Company Culture
19.11.2015
Cultural Fits > Experience Someone once told me that a smart person can learn anything, so don't focus too heavily on experience as the sole motivation for hiring a new employee. Hiring someone who corresponds with the culture of your company and would mesh well with the already present employees is (arguably) more important than hiring someone with a stacked resume. Why? One bad hire can disturb the flow and function of an entire department, or even worse, the entire company, whereas a good hire can add something positive and valuable to the company ...
 
Equipping people to make the world a better place
19.11.2015
by John Stepper - The first email was from someone in Sierra Leone, and I wondered if it was a mistake. Then a follow-up message came from Tanzania, and now it was clear they had the right guy. They were interested in working out loud to make the world a better place. And they got my attention. The notes were from young professionals in a management program at a leading humanitarian organization. It's a highly selective program, with members located in countries around the world. They work on projects like "confronting the Ebola crisis in Sierra Leone" ...
 
Working Out Loud with ESN and ESN Analytics: A Conversation Starter
19.11.2015
This week is Working Out Loud week #Wolweek. In celebration of this important event, this article continues our theme on smashing the productivity sound barrier; in this instance by Working Out Loud (WOL). We have chosen to focus on WOL in the enterprise, facilitated by the Enterprise Social Networking platform (ESN) and ESN analytics. While it could be claimed that the rise of ESN technology provided a key impetus for the acceleration of the WOL movement, ESN analytics support of WOL practice has not been extensively discussed. In this post we are ...
 
Working Out Loud Interview - Ragnar Heil
19.11.2015
Ragnar Heil works for Microsoft as a Customer Success Manager in Germany. He supports large enterprises to reinvent Productivity and drive Digital Transformations based on Office 365 to a Modern Workplace. Ragner is a linchpin for working out loud in the German community. You can learn more at: ...
 
Why This? Why Now? "Working Out Loud"
19.11.2015
Have you ever started working on a project only to find out that someone else in your organization is working on the same project? Have you ever been stuck trying to research data in your organization only to find out the guy next door did all that research work last year, and all you had to do was go next door for your answers? Yep. Been there, done that - and from these experiences, I learned to talk more about projects I was working on. If only for no other reason than to stop doing double work, but the reality was that the greatest benefits turned ...
 
Wolweek Day 4: The vulnerability of heroes
19.11.2015
by Simon Terry - Yesterday, while working out loud in a community I shared how hard I found it to blog when I started. I didn't have confidence in my ideas or my writing style. I assumed nobody was interested in what I had to say. My expertise sat mostly silent. I also shared that my three habits of working out loud was the discipline to make me write each day. As I sat down to my first coffee, as I do now, I write my post. I publish at the end. That discipline helped me to prepare, to learn and to grow in confidence. Describing my process was interesting ...
 
Meaningful Status Updates - WOL Week Activity 3
19.11.2015
Yesterday our working out loud with intent activity focused on curating content to add value to your network. Today, we look at sharing status updates and how we do so purposefully and in a meaningful way by recognising the insights you have gained from participating in WOL Week within your network. The task: Share a status update with your network. But wait, there's more! This status update should not be about what you're doing (or about to do), but rather it should focus on new ideas or insights. Think about it as adding value to your network by sharing ...
 
8 approaches to Knowledge Transfer
19.11.2015
by Nick Milton - Imagine you have some learnings within a team. How do you pass them on? The approach you take to Knowledge Transfer depends on the circumstances, and the answers to the three questions below will define 8 possible approaches. Who needs the knowledge? The same team as generated it, or a different team? When do they need it? Now, or at some undetermined time in the future? Where are they? Near enough to sit down with, or somewhere remote? So we have three variables, so we can't draw a Boston Square with four divisions - we have to ...
 
The Line Between Useful and Pushy Personalization
19.11.2015
Marketers are feeling the pressure to personalize. Seventy-four percent of online consumers reported feeling frustrated when content doesn't adapt to or recognize their needs according to one report. But personalization can go too far. Nearly two thirds of customers are uneasy about the amount and type of information that companies have on them -- a feeling that can make them less likely to give up any identifying information and erodes brand trust. When deciding how to personalize customer experiences, brands need to ensure their strategy doesn't make ...
 
Culture: the power of "Us" versus "Them"
19.11.2015
The power of "Us" versus "Them" is one of the most commanding tribal/cultural forces -- it can help you, but it can also destroy you. First, let's talk tribal concept. You (and I) are still tribal members. We may not be born into tribes anymore, and we may not belong to just one tribe, but we are definitely tribal creatures -- it's actually one of the oldest social human instinct. In the developed world, we belong to tribes of our choosing -- based on shared interest (employee engagement), shared passion (foodies), and shared pain (cancer survivors). ...
 
Research Shows That Companies with Employee Advocacy Programs Grow Faster
18.11.2015
Businesses know that there's an opportunity to turn their employees into brand ambassadors via social networks. The practice is called employee advocacy - the promotion of a brand by its employees. But to be successful, it must go deeper. A company must instill a culture of belief in the content they create and active engagement in discussions on social networks. Employee advocacy isn't new - after all, employees have been developing relationships over appetizers and refreshments at networking events for decades. What's changed, however, is that ...
 
How to Manage Your Online Community Without a Full-Time Community Manager
18.11.2015
In an ideal world, every online community would have a perfectly suited team of community managers working full-time to make the community awesome. Unfortunately, the reality of business needs and priorities often means that communities have to prove their value before upper management will commit to a full-time employee for them. This common situation, in turn, makes it difficult to really focus the time and effort that's needed to get value out of a community. It's a Catch-22. We work with what we get, though, and here are some ways to help your community ...
 
"Would you talk to our leadership program?"
18.11.2015
by John Stepper - I'll admit to being surprised at being asked. One reason is that I have an aversion to most management programs - talent management, performance management, innovation management. Also, I never expected the Human Resources department of a large global firm to link Working Out Loud with leadership. But they did. Introducing Working Out Loud via HR and executive development presented a new opportunity. My talk included some of the usual things: the 5 elements of working out loud the need to appeal to individual's intrinsic motivators ...
 
Working Out Loud Interview - Katharina Perschke
18.11.2015
For this #wolweek we are experimenting with a new initiative, interviews worked out loud, the first volunteer to be interviewed is Katharina Perschke of Bosch Diesel Systems. Katharina has been an enthusiastic champion of Working Out Loud within her initiative "Digital Transformation @ Bosch Diesel Systems" You can learn more about Katharina at ...
 
Curate to Share Expertise - WOL Week Activity 2
18.11.2015
Yesterday our WOL Week activity focused on expertise discovery, wherein we updated our profiles as well as searched for and connected with people who share similar areas of expertise in order to expand and strengthen our networks. Today we're focusing on another fundamental behaviour to support WOL: sharing your knowledge and experiences. This doesn't need to be arduous - it could be as simple as sharing an article or video you've found online with your network. However, there is an art to sharing content and adding value in doing so. The task: Select ...
 
#Wolweek Day 3 - Open to Contribution of Others
18.11.2015
by Simon Terry - Working out loud works best when your work is open to the contribution of others. A short daily report, like "Long day. Too many meetings", is a common starting point for many people's practice of working out loud. Sharing this invites some sympathy and may draw some questions about what went wrong. However your network is left to do the work to interpret, connect and help. The fact that the day is done means opportunities to improve have been missed. We encourage people to work out loud on unfinished work. Work that is still ongoing ...
 
How KM and continuous improvement work together
18.11.2015
by Nick MIlton - Somebody asked me today what the link was between Knowledge Management and Continuous Improvement. I think the answer lies in the diagram shown here. Continuous improvement (CI) is an attitude and discipline for always seeking to make work better. The Plan Do Check Act cycle is at the heart of CI, sometimes shown as a Plan Do Measure Learn cycle. Knowledge Management (KM) is an attitude and discipline for organisational learning. The KM cycle is sometimes expressed as "learn before, during and after". KM and CI intersect at the Learn ...
 
Lacking confidence at work? Writing is your path forward.
18.11.2015
You might be new at work. You might be shy. Maybe you're just not at your best in person. Learning to write without bullshit could be the best way to boost your career. We all have an image of the "leaders" at work. They can stand in front of a group and inspire us. They're smart, capable, and personable. And their careers seem to move ahead very fast. If you're smart and capable but not personable, how do you get ahead? In Lean In, Sheryl Sandberg points out that "people in low-power positions are more hesitant to share their views and often hedge ...
 
New Work & Digitales Arbeiten: Aufwachen Deutsche Manager!
17.11.2015
Accenture, Google und Microsoft zeigen seit Jahren, wie ein "grenzenloser Arbeitsplatz" funktionieren kann. In Deutschland haben Manager dagegen schon Probleme mit dem virtuellen Arbeitsplatz, geschweige denn mit globalen Netzwerken. Es sind vor allem die Manager, die an alten Denk- und Organisationsmustern haften bleiben, wie Arbeit festgelegt und organisiert wird. Optimistische Arbeitnehmer in puncto Digitalisierung 57 Prozent der Arbeitnehmer in Europa erwartet durch die Digitalisierung Verbesserungen ihrer Arbeitsbedingungen. Dies ist das Ergebnis ...
 
Arbeitnehmer wollen stärker digital arbeiten als ihre Arbeitgeber
17.11.2015
Die Digitalisierung der Wirtschaft und der Arbeitsplätze könnte in Deutschland schon deutlich weiter vorangeschritten sein, wenn die Arbeitgeber den Wünschen ihrer Angestellten nach adäquaterer Hard- und Software sowie einer freieren Internet-Nutzung stärker nachkommen würden. Dies ist ein Ergebnis des Digitalindex der Initiative D21, an dem die Bertelsmann Stiftung dieses Jahr erstmals mitgearbeitet hat. Der diesjährige Index bescha?ftigt sich nicht nur mit der digitalen Transformation des Wirtschaftssystems, sondern vor allem auch mit der Frage, wie ...
 
Not Everything Needs to Be a Document: Using Wikis, Activities and Forums
17.11.2015
Does your organization squirrel away documents until it gets out of control? Historically office documents have been overused in organizations as a default method of documenting information. However this does not need to be the case. With new collaboration tools, we can find better ways to collaborate. Why so many documents are created? Why is it problematic that business workers store so much information in office documents? How do workforces first approach the problem created by the preponderance of office documents? A Better Way: STOP making office ...
 
Online Collaboration: Scientists and the Social Network
17.11.2015
"A few years ago, the idea that millions of scholars would rush to join one giant academic social network seemed dead in the water. The list of failed efforts to launch a 'Facebook for science' included Scientist Solutions, SciLinks, Epernicus, 2collab and Nature Network (run by the company that publishes Nature). Some observers speculated that this was because scientists were wary of sharing data, papers and comments online -- or if they did want to share, they would prefer do it on their own terms, rather than through a privately owned site. But it ...
 
Investing in Yourself: Professional Development for Community Managers
17.11.2015
We've all been there. You go to an event. A conference. A workshop. You leave inspired - with takeaways, idea lists, a stack of business cards and contacts. On the ride or flight home, your brain is swimming with the things you're going to do the moment you get back to the office. And all too often - inspiration leaves the moment you walk back in the door. It's so easy to put professional development on the back burner. You're busy. You wear a lot of hats as a community manager. You juggle member engagement, content development, ...
 
"Over the hedge" - knowledge sharing the long way round
17.11.2015
by Nick Milton - There are many organisations where knowledge takes a very indirect route from knowledge provider to knowledge user. Instead of peer to peer knowledge sharing, knowledge has to go "over the hedge" from one department to another, transferred at management level. This sort of "hedgehopper" KM operates in global siloed organisations, where only a certain level of manager or senior expert is allowed to travel to other units. These are the people who are allowed to hop over the hedges between the silos. In a Hedgehopper company, if someone ...
 
#Wolweek Day 2 - Silent expertise to Working out loud
17.11.2015
by Simon Terry - The value of working out loud is closing the gap between our expertise and others. Working out loud makes sharing easier by making it grounded in reality and by making it more common. Yesterday I had a phone call from a former colleague looking for an expert to help with a specific work challenge. After a discussion about the challenge and who might help, we agreed my colleague actually had the skills to do the work and would learn more by trying. That's the benefit of one small moment of surfacing and sharing a work problem. Some times ...
 
Expertise Location - WOL Week Activity 1
17.11.2015
[...] One of the earliest business cases for enterprise social networks evolved out of the need to connect people within organisations and across geographically dispersed locations. There was an acknowledgement that company directories in traditional intranets did not provide adequate detail to determine who had expertise within fields of practise. As the social intranets and social networking platforms have evolved, the connection with others based on areas of expertise and topics of interest have informed how algorithms identify "people like you" ...
 
Studie Enterprise 2.0: Vernetzung im Unternehmen scheitert noch
16.11.2015
Kommunikation, Vernetzung, Zusammenarbeit und Agilität - in all diesen Punkten enttäuscht Enterprise 2.0. Das zeigt eine Umfrage der Hochschule RheinMain. Vielen Unternehmen beschäftigen sich zwar mit Enterprise 2.0, gehen es aber nicht systematisch an Die Umsetzung liegt meist bei der IT-Abteilung Gewünscht wird aber mehr Engagement von der Geschäftsführung Immerhin: es gibt weniger Meetings und Abstimmungsaufwand "Die festgestellten Veränderungen können die meisten Erwartungen an die organisatorischen und kulturellen Konsequenzen bisher nicht erfüllen." ...
 
Von der ölverschmierten Maschine zur Industrie 4.0: "Die Arbeitslehre à la Frederick Taylor ist vorbei"
16.11.2015
Vom lebenslangen Lernen wurde lange vollmundig gesprochen. Länger aufschieben lässt es sich nicht. Denn die Industrie 4.0 wird es ohne hochqualifizierte Beschäftigte nicht geben, sagt Wissenschaftsphilosoph Klaus Mainzer im Interview mit unserer Redaktion. Kommenden Donnerstag ist Prof. Dr. Klaus Mainzer auf der Engineering- und IT-Tagung zu Gast. Dann diskutiert er mit rund 300 Technik-Experten und Gewerkschaftern aus mehr als 100 Unternehmen über das Thema "Stand und Perspektiven der künstlichen Intelligenz: Das Mensch-Maschine-Verhältnis neu denken?". ...
 
Smart, kind people deserve to rule the world - and my goal is to help them with social networks
16.11.2015
by Virpi Oinonen - I've been thinking about what my purpose in life is (which is popular pastime in certain circles). And I've realised this might hit quite close to mark: I want to help smart people with their hearts in the right place to have more say within organisations. No, let's go a step further: I want them to rule the world. At the moment we reward career climbers who treat organisations as means to their personal end. They use management roles as their personal ego trips. They are status hungry. They like fancy titles. They ...
 
Think "initiative" not "project" for collaboration success
16.11.2015
by Angela Ashenden - It's widely recognised now that successfully improving collaboration within an organisation doesn't happen by itself; while social collaboration technologies might share some common characteristics with public social networking services like Facebook and Twitter, you simply aren't going to get company-wide levels of adoption purely through "viral" methods. You need to invest in an adoption strategy to make it work, with the understanding that what you are aiming for is not just adoption of the tools, but business ...
 
So what's so great about social intranets?
16.11.2015
by Peter Bjellerup - If there is one thing almost all intranets have in common, it is that people complain about them. The appreciation of traditional intranets generally is somewhere on a scale between neutral and abysmal. If you ask employees who have access to social intranets, they would rather be somewhere on the scale between neutral and extatic (at least on occasions). Communalities of most traditional intranets are: Information is spread down- or outwards in the organization Content is created by a cadre of communication professionals The editors ...
 
When (and when not) to use bullet points in Knowledge Management
16.11.2015
by Nick Milton - It is common practice for meeting facilitators to record discussion on a flip chart as bullet points. This does not work for many knowledge management meetings. Bullet points are short phrases or keywords recorded as a list, rather like the example to the right. They are not sentences, they do not explain, they contain little or no context, and are succinct summaries. We record bullet points in meetings as a reminder of what we have discussed, and as a way of keeping track of the progress of the meeting. The lack of context is not a ...
 
Working Out Loud: zo begin je ermee
16.11.2015
Er wordt veel geschreven over sociale media, Working Out Loud, samenwerken en kennisdelen. De grote gemene deler is niet dat je er perse een tool voor nodig hebt, maar wel dat het een andere manier van werken of denken in zich heeft. Dit artikel gaat over deze andere manier van werken: Working Out Loud. Wat is dat? Hoe gaat dat dan praktisch werken? Wat is Working Out Loud? Wat zijn de voordelen van Working Out Loud? WOL helpt ons betere beslissingen te nemen WOL bevordert betrokkenheid WOL helpt organisaties om sneller te leren Gaaf! Hoe ga ik starten? ...
 
Working Out Loud with Intent
16.11.2015
Commencing today is International Working Out Loud Week, running from 16 November - 22 November 2015. We'll be sharing purposeful activities over the course of the week to help guide you in working out loud (WOL) with intent to both add and gain value in your organisation. Today, we look at what it means, and why we think it's worthwhile. What is Working Out Loud (WOL)? What does it mean to WOL with intent? Why WOL? Getting started [...] ...
 
Working Out Loud
16.11.2015
There are many social media tools available today that can have powerful results in your professional endeavors. This presentation is about working in the open. I want you to know how to build your personal learning network and effectively use that network to reduce your workload, create better programs and become recognized as an expert in your field. From this presentation you will learn the best practices for getting started in working out loud as well as how to select the tools you need to be effective and productive. If I do my job right, these ...
 
Intranet goes social: 100.000 Telekom Mitarbeiter nutzen Social Collaboration Plattform für Information, Dialog und Zusammenarbeit
13.11.2015
Motor der Digitalisierung: Social Collaboration Plattform der Deutschen Telekom hat 100.000 registrierte Nutzer Neue Wege: Deutsche Telekom setzt auf direkten Dialog und verzichtet auf klassisches Intranet für Mitarbeiter-Kommunikation Umfrage: Social Collaboration Plattformen im Trend Die Deutsche Telekom geht neue Wege in der Mitarbeiter-Kommunikation und setzt dabei auf ihre Social Collaboration Plattform. Das kommt bei den Mitarbeitern an: Mittlerweile nutzen 100.000 die Plattform aktiv. Anders als ein statisches Intranetportal herkömmlicher Prägung, ...
 
The Next Generation of Social Media in the Office
13.11.2015
Bottom Line: Email is still the king of office communications, but company-hosted social networking platforms are gaining in popularity, especially among younger workers. When you need to get a message to a colleague, what's your preferred mode of communication? Do you dash off an email, pick up the phone, or maybe send an instant message via the company's intranet? A lot has changed since the era of interoffice memos, and how you choose to communicate could well be a generational choice. According to a new study from Peter W. Cardon at the University ...
 
The Compelling Reasons Your Organization Needs a Social Intranet - NOW!
13.11.2015
If your organization isn't using a social intranet yet, what are you waiting for?! Yeah, we've heard the age-old excuses that intranets are clunky, confusing, outdated and ineffective, but the fact is none of those reasons hold water any more. The new social intranet has so much to offer employees and companies looking to increase collaboration and productivity. You might think combining a social component with your company intranet is a bad idea, but think again. Features like enterprise social networking, wikis, blogs and online chat can all be leveraged ...
 
Longford Refinery Disaster - operator error or KM failure?
13.11.2015
by Nick Milton - This book, about the explosion at Esso's Longford refinery in Australia, is a sobering report of a fatal disaster, and also can be interpreted as a story of an inneffective Knowledge Supply Chain. It illustrates the potentially appalling consequences of the failure to supply operators with the knowledge they need to operate in a high risk environment. "Operator error" might be a first pass conclusion when something goes wrong, but very often you need to look deeper, and understand why the operator made an error. Did they have all the ...
 
7 Ideas to Make Knowledge Management Better
13.11.2015
It's probably time to have a relook at the knowledge management initiatives you have in place; time to dust off the old intranet and give it a reboot. Because with the explosion of information and the rapid pace of business environments, it has become increasingly more challenging to make sense of all that data amidst the noise and to stay ahead of the information curve. Things businesses need to respond to swift market changes, and survive in this always-on, always-changing world. And a well-executed KM initiative is crucial to support these imperatives. ...
 
KM's not dead, but talking about its ROI should be
13.11.2015
by Stan Garfield - At KMWorld 2015 last week, a knowledge café was held with multiple tables, each with a sign listing the topic for discussion at that table and an assigned mentor. Mine was "Enterprise Social Networks," which was popular, but I noticed even larger crowds at the table hosted by Kate Pugh for "ROI of Knowledge Products & Services." Lately, a lot of requests are being posted in our enterprise social network either mentioning ROI (Return on Investment) or tagging the post with #ROI. For example, "We were asked by an important client ...
 
9 Ninja Moves For Your Intranet Social Network
12.11.2015
by Gerard Richardson - Ask anyone who's introduced social networking to a company and they'll have a whole list of do's and don'ts, and a fair few war wounds. Here are my 9 stealth 'Ninja Moves' for getting your social network rocking and a reeling. They're taken from my new book How to Ignite your Enterprise Social Network which you can grab for free. Which Ninja Moves would you add? Add them in the comments... BONUS: Check out the list of remarkably silly but amusing Ninja Facts below the article called 'everything ...
 
Energizing Globally Distributed Enterprise Collaboration
12.11.2015
by Rawn Shah - How does a global energy production company radically reduce the time to fix a steam turbine from four weeks to eight hours? By building a responsive collaborative organization. At Social Business Collaboration 2015, I came across the case study of ENGIE Energy International (formerly GDF SUEZ Energy International) that has managed such business wins through a digital transformation project. What is surprising is that they have reached such a maturity stage of their collaborative environment in less than a year. ENGIE (formerly GDF SUEZ), ...
 
Why communications people shouldn't manage enterprise social networks
12.11.2015
by Virpi Oinonen - Couple of years ago I launched an internal social network (Yammer) in my then organisation. I was the internal communications person so I obviously took the lead in posting messages and "getting the network off the ground". Big mistake. I soon realised that I was in fact signalling to the rest of the organisation that the network was some sort of internal blogging platform for internal comms. Very few people dared to post anything because I was dominating the newsfeed. And I of course wanted to communicate the opposite! Look, anyone ...
 
Social Media Skills Every Leader Needs To Know
12.11.2015
by Juntae DeLane - I spent a number of years trying to convince small business owners and entrepreneurs that social media and digital marketing are beneficial. Although some seemed apprehensive, they ultimately opened up to hear my ideas. This process, however, is more difficult when dealing with company executives. Most spend years enhancing their communication for advancement of their organization. In a traditional sense, communication for any large organization emphasizes linear processes and most executives are accustomed to following suit. "In ...
 
The C-Suite Must Embrace Social. Why? Glad You Asked.
12.11.2015
Some time ago I gave a talk on social media to C-level executives from B2B companies. Feedback was great, but there were a lot of questions about relevance, value, time, ROI, etc. Because of this I thought I'd share why I believe social media is so important for businesses and why, without the buy-in of the C-suite, it will never become part of company culture. I understand where the doubts come from. C-level leaders are busy people with little time for distractions. However, instead of asking whether they have time to 'dabble' in social media and what ...
 
3 Secrets To Leading A Multi-Everything Blended Workforce
12.11.2015
by Meghan M. Biro - The new normal in terms of the workforce is not just multi-generational or global. It's multi-everything. Working alongside each other are permanent payroll employees and all kinds of contingent workers. A recent government report found that 40.4% of the U.S. workforce is composed of contingent workers, and the numbers are trending up. For a slice of reality, I hopped on Glassdoor and typed in, "Google contingency worker" jobs. Of the 49 that came up, there were even positions to be part of the team that manages Google's enormous, ...
 
Deferring judgement vs the innovation funnel
12.11.2015
by Nick Milton - One of the most important elements in innovation is the deferral of judgement. That's why innovation funnels are such a poor innovation tools. In the video below, the creativity guru Min Basadur talks about how deferral of judgement (your own judgement, and that of others) is a key principle behind the innovative/creative process. New ideas are both fragile and incomplete. They can be easily killed prematurely by judgement. Deferral of judgement allows them to be explored, combined and modified, so that ideas converge into robust ...
 
Untapping Hidden Value: A New Partnership Model for Corporate Knowledge Management and Innovation Functions
12.11.2015
In the current business environment, defined by some as the 'Knowledge Age', leadership interest is increasingly focused on Knowledge Management and Innovation development efforts. To date, these functions often operate along parallel, yet discrete, paths. As organizations seek new areas of growth, while further cutting costs there is an increasing need to build more effective partnerships in order to ensure ongoing success and drive additional business value. knowledge management and innovationOur most recent whitepaper, "Untapping Hidden Value," discusses ...
 
How Mastering the Art and Science of Sharing Lifts Brands
12.11.2015
The internet has evolved: from a text-only network - where the technology-inclined met on bulletin boards - to a visually and aurally diverse universe filled with communities of all sizes where we all socialize, find entertainment, do business, and express our most joyful (and darkest) thoughts. The one activity common to all these pursuits, though, has been sharing. As Bryan Kramer, CEO of Pure Matter, discussed in a recent podcast recording, no study of sharing has been available until the publication of his new book, Shareology. To correct this, ...
 
Why are so many German companies interested in Working Out Loud?
11.11.2015
by John Stepper - It doesn't fit the stereotype, does it? When I speak to German audiences, they'll tell me that Germans are different. They aren't into self-promotion, for example, and they tend to be more mindful of the corporate hierarchy. They'll say they're not comfortable asking questions or showing work in progress lest it make them seem less competent. So why would they want to spread the practice of Working Out Loud? What the Germans want What German companies want, it turns out, is what every company wants. They want to be more agile, to learn ...
 
Change employee workflows with a social collaboration platform
11.11.2015
Social collaboration software can fundamentally change the way employees access information and do their jobs. Instead of dealing with emails and instant messaging services, collaboration software allows users to work together through social networks. Users can post a question in a blog or wiki, and anyone in the company can offer up an answer. Or they can use cloud storage and sharing services such as Google Drive to post and collaborate on a document. A social collaboration platform provides a single space for employees to share information, work ...
 
Change Management Meets Social Media
11.11.2015
While change is often in the best long-term interest of a company, it can wreak havoc on an organization's people in the near term. Periods of change on a grand scale - crises, mergers and acquisitions, mass layoffs - can especially erode employee engagement, loyalty, and trust. In most cases, the things companies do to get ahead of change, such as more frequent communication or manager training, are only minimally effective. Common sense tells us that people going through change need in-person interactions with people they trust and a safe space to ...
 
At work, certain skills can't belong to just a few people
11.11.2015
Here's a tricky little thing about work and the future of work: we spent most of the past century building jobs around specialized skills -- i.e. "He's an IT guy!" or "She's a designer!" -- but, in the process, we created a potentially-unwieldy amount of silos. Silos worked for many years, and often still do work, because then there's a clear "division leader/VP" and a clear assignment of responsibilities throughout (well, mostly; the sad truth is that oftentimes people have no idea what half the rest of their silo even does.) Now we've got a new reality, ...
 
People, Process, Technology, What?
11.11.2015
by Nick Milton - There was a time when we through that the three enablers for Knowledge Management were People, Process and technology. we now (if presentations at KM world are an indication) realise that there is a fourth enabler. But what is it? It has been obvious for a while that people, process and technology are not enough - that there are many examples of KM where roles are in place, processes defined and technology acquired, but knowledge still does not flow. At Knoco, we have been advocating four enablers for a while now (see "the 4 legs on ...
 
Here's Why You Need to Develop a Fear of Missing Out Culture
11.11.2015
Indeed.com just released a survey with a fascinating finding: About 45 percent of workers miss their co-workers or aspects of their job when they're out of the office. That means the have a FOMO of their jobs and their colleagues -- a Fear Of Missing Out. "As colleagues become friends, the lines between work and personal time begin to blur," says Mary Ellen Duga, VP of Global Marketing at Indeed. "Employees see the workplace as a more engaging atmosphere than ever before," and some of them enjoy their company culture so much that they can't stand to ...
 
The 4 Steps To Building A Culture Of Innovation
11.11.2015
A Culture Of Innovation doesn't just happen. It has to be built. Here's How. I've often had CEOs tell me, "I want to build a culture of innovation. Can you come in and put one in place?" I feel like a Navy Seal called in to somehow covertly free the company from the shackles of it's founder. Inevitably that cry for help points to a classic problem that I call "The Founder's Dilemma." Here's how it works. You're an entrepreneur. Innovation is what you do. It's who you are. It's why your business exists. So, ...
 
Collaboration Is A Buzzword. What You Want Is A Shared Language.
10.11.2015
In the modern business climate, where humans are often seen as resources, there are fear-based corporate cultures, and management is often asked to do more with less. How do we expect to be in moods that support collaboration and create a collaborative culture? It is challenging for managers and leadership to stay present long enough and have conversations to simply respond to what is in front of them. And trust can be hard to come by within teams and in the upside-down world in general. Being centered in our responses seems to be out of our grasp. ...
 
Corporate Culture and the Future of Inter-Office Communications
10.11.2015
by Meghan M. Biro - While email is a communication platform that's not likely to disappear anytime soon for external communication, a number of solutions are making it an obsolete technology for internal communication. So what's taking the place of email when it comes to team collaboration? And what does the future look like for inter-office communication? The answer is driven in part by messaging technology, and how systems originally built for the consumer are now having an impact on the business landscape. Group messaging clustered around social ...
 
Working Out Loud
10.11.2015
I've started to 'Work Out Loud'. The term 'Working out loud' (WOL) was coined by Bryce Williams and is a way of gaining value from collaboration, often through social networks. Working Out Loud = Observable Work + Narrating Your Work John Stepper says it is making your work visible, sharing it with others so that through social collaboration, your work will improve. In an attempt to change the way I work, I decided to give it a go. Rather than talking about my work with my colleagues, I decided to post about it to my internal social collaboration site. ...
 
Measuring the waste in the KM supply chain
10.11.2015
by Nick MIlton - If KM is a lean supply chain of knowledge, how can you measure the waste in order to eliminate it? The concept of Knowledge Management as a supply chain is one I have been incubating for a few years (see here, here, here, here for example). I presented the idea at KM World last week, and got some very good feedback. I presented the idea of KM as a supply chain, providing knowledge to the knowledge worker, and used the concept of the lean supply chain to suggest that we could eliminate "the 7 wastes", and make the transfer of knowledge ...
 
7 Shifts To Create A Classroom Of The Future
10.11.2015
Let's take a look at the nebulous idea of the "classroom of the future." This is all subjective, but it's worth talking about. So let's talk. Below are some ideas that are truly transformational - not that they haven't been said before. It's not this article that's transformational, but the ideas themselves. These ideas aren't just buzzwords or trendy edu-jargon but the kind of substance with the potential for lasting change. And the best part? This is stuff that's available not tomorrow with ten grand in classroom funding and 12 hours of summer PD, ...
 
Make Your Enterprise Social Investment A Slam Dunk
09.11.2015
[...] Gartner predicts that 80% of social business efforts will not achieve successful results because of poor leadership and too much focus on technology in 2015. Businesses are quick to implement enterprise social networks, yet failure often results more quickly than the decision to buy the software in the first place. Why? Enterprise Strategies Founder Andy Jankowski most recently led a webinar concerning this phenomenon, focusing on the top five reasons why enterprise social networks fail. "When we moved to social inside of companies we forgot some ...
 
5 Social Collaboration Best Practices
09.11.2015
Social collaboration is a key way to engage with employees, especially millennials. So it's important to get it right. In recent years, companies have begun to look beyond existing collaboration models for new ways to engage and interact with employees. And it's no wonder - According to a 2014 article by the Entrepreneur magazine, the average millennial - also known as the newest entrant to the workforce - spends more than 18 hours a day consuming media online. With so much of the conversation happening on digital channels, businesses must ...
 
Enterprise Social is a new work culture - not a tool
09.11.2015
What is the future of enterprise social in organisations and the future of Yammer in Office 365? Some people are saying Yammer is dying, but I have to disagree. Yammer is not only a tool, it is a powerful way to change the organisation's culture to become more social. One of the hot topics in Unity Connect conference in Amsterdam 12-13 October was the future of enterprise social and particularly what is Yammer's role in the Microsoft's evolving Office 365 vision. In both formal and informal discussions Office 365 experts suspected that there has been ...
 
Principles for Knowledge Management for Development - lessons from innovation
09.11.2015
This week UNICEF is partnering with the Government of Finland to organize a big innovation shindig - the rather grand sounding "The Global Innovation for Children and Youth Summit". I'm not involved in the event - but I thought this would be a good opportunity to think about what Knowledge Management can learn from Innovation in UNICEF (and that's probably a lot since they are much more established as part of UNICEF's work). One thing that I particularly like was the establishment of a set of "Principles for Digital Development" which provide a kind ...
 
5 Leadership Attitudes From Flat Organizations
09.11.2015
by Rawn Shah and Davide Casali - Have you ever wondered if a company without a management structure could even function? Without managers, you are essentially in a flat organization with the lack of any hierarchy of reporting. How can that even possibly work? Who leads the vision and direction for teams, departments and the whole organization? How does leadership take shape? Take a dive into this world through the eyes of both author's own experience in working in actual flat organizations. There has been an explosion of interest in new forms of management ...
 
Viva la Disruption! - Holacracy und neue Organisation
06.11.2015
von Sebastian Thielke - Es ist Zeit für den Umbruch! Wenn ich mir die aktuelle Lage so anschaue, dann ächzen und quietschen die alten Systeme von Hierarchien, Management, Top-Down und Ich-Herrscher gewaltig. Was passiert denn gerade in der VW Welt? Das Unternehmen wird von Salami-Taktik, intransparenten Entscheidungen, keine Verantwortlichkeiten und immer wieder neue Skandälchen und Ungereimtheiten die zu Tage kommen, aufgeschreckt, angegriffen und angeschlagener. Ich finde hier kommt ein Bild zu Tage, dass sich das Unternehmen selbst gebaut hat: Macht ...
 
Is Your Company Encouraging Employees to Share What They Know?
06.11.2015
Many of the things we need to know to be successful - to innovate, collaborate, solve problems, and identify new opportunities - aren't learned simply through schooling, training, or personal experience. Especially for today's knowledge-based work, much of what we need to know we learn from others' experiences, through what's called vicarious learning. Organizations know this learning is important, which is why they invest significant resources in handbooks, protocols, formal mentoring programs, and knowledge management systems to share employees' experiences. ...
 
Why It's Important To Brand and Market Your ESN and Employee Communities
06.11.2015
One of the most important things you can do to increase engagement and adoption of an enterprise social network (ESN) and employee community is to invest time and resources in branding and marketing it. At Walgreens we've invested a lot of time into branding and marketing our ESN and social intranet experience and it's been a key element to our success. On this post, I'd like to share with you a little bit of our branding and marketing journey and explore what we've learned along the way. Invest Time In Branding, It's Worth It How We're Marketing The ...
 
Is Knowledge Management certification counter-productive?
06.11.2015
by Nick Milton - Last month I posted about the planned ISO standards for KM, and received some positive feedback, and some negative feedback. Christian De Neef, for example, posted this comment: "If we look at the history of ISO 900x quality standards, it appears that some organizations complied with the standard because they needed to (to be able to get business from government for example) whilst others did the effort because they actually "believe" in quality. The first category has never achieved anything more than administrative compliance. On ...
 
Yet Another Myth: The DIKW Pyramid Scheme
06.11.2015
by Stan Garfield - I had a wonderful time at KMWorld 2015 this week. On the last day of the conference, I presented 16 KM Myths Debunked (see the excellent notes by Mary Abraham). When I returned, I read an article in the latest issue of KMWorld by David Weinberger, What's greater than knowledge?, in which David states: "I've long been irked by the Data-Information-Knowledge-Wisdom pyramid that is so often casually embraced as if its truth were obvious. I disagree with its implication that knowledge is a filtering down of information. I disagree even ...
 
Die Digitale Verwerfung - Die menschliche Ressource und die digitale
05.11.2015
von Sebastian Thielke - Ein Graben ist entweder die Verwerfung, die sich aufgrund von Plattentektonik erschafft, durch Erosion in der Eiszeit entstanden ist oder durch den Menschen künstlich ausgehoben wurde. Er ist in seiner Beschaffenheit aber immer der Grad einer Verwerfung zwischen zwei Zusammenhängen - die eine und die andere Seite des Grabens. Was also einmal eins war, wird durch den Graben getrennt. Im digitalen Wandel, im Umgang mit neuen Technologien und auch im Neugestalten der Arbeitswelt schaffen wir solche Gräben mehr und mehr. Doch wir ...
 
5 Ways I Use Social Collaboration at Work
05.11.2015
When I "pitch" my company to relations and friends at social gatherings, I often get the question: "But what can you use it (social collaboration) for at work?" I thought it would be a good idea to blog about a couple of examples from my personal and our clients' experiences. Personally, I use our social network at work daily. What do I do with it? I post questions for my teams I monitor what my teams are doing I communicate with the company I launch projects and initiatives I source skills [...] ...
 
The Post-Email Organization
05.11.2015
by Prof. Gerald C. (Jerry) Kane - This post is part 4 in a 5-part series focusing on the potential impact of social media within the enterprise. Part 1 dealt with a framework for understanding how social media supports relationships and content in ways that both enable and constrain employees. Part 2 addressed the multiple types of relationships that social media supports, compared to earlier generations of collaboration tools. Part 3 focused on the implications of presenting and protecting content on organizational collaboration. In this fourth installment, ...
 
The Six Hats of a Community Manager
05.11.2015
by Sahana Chattopadhyay - Community Management is en evolving role and organizations are beginning to see the need for this role. In this post, I want to talk about the different hats that we need to don as community managers. The premise of this post is that when an organisation makes a conscious effort to move towards a more social way of doing business, it usually begins with the introduction of an enterprise collaboration platform. Employees, who have been using emails and, perhaps, mailing lists and google groups till then as their mode of communication ...
 
Knowledge Management Gets Too Little Respect
05.11.2015
There are a few truths in field service management: One, people -- and all of their accumulated know-how -- is a company's greatest asset. Two, service organizations are bound to lose many of their most knowledge people to retirement. Three, that knowledge is really important and can have a big impact on productivity. Why, then, do so few service executives make knowledge management a top priority? We put that question (among others) to John Ragsdale, vice president of technology and social research at the TSIA. Ragsdale recently completed his annual ...
 
The role of Warnings in Knowledge Management
05.11.2015
by Nick Milton - When we look at horizontal peer-to-peer knowledge transfer in an organisation, the knowledge which is transferred tends to be knowledge of practice, knowledge of product, or knowledge of customer. With vertical knowledge transfer - transfer of knowledge between workers and management - a crucial component of the knowledge which needs to be transferred is warnings. Nancy Dixon identified the 3rd age of KM being the integrated flow of knowledge up and down the hierarchy. This is still a very difficult thing to get right, as is profoundly ...
 
The trinity model
05.11.2015
by Harold Jarche - Following up on my last post, the network era trinity, I have put together two images to synthesize the multiple concepts behind them. These images are my attempt to create a simple model that explains how networked organizations need to operate differently. Individuals must be supported in interacting with diverse social networks, as part of their work, to enhance the possibility of serendipitous connections. This is the practice of PKM. Communities of practice must be supported as safe places to test out new ideas. This is where ...
 
Managermaschinen abschalten!
04.11.2015
von Thomas Sattelberger - Thomas Sattelberger sieht die Götterdämmerung für Plug-&-Play-Vorstände gekommen. "Jedes Töpfchen find sein Deckelchen", sang Lilo Pulver 1962. Die seichte deutsche Weise passt heute als zynischer Gesang auf die Personalpolitik an den Unternehmensspitzen. Ohne Hauptversammlung peitschen die Familien Piëch und Porsche ihren Vorstandsveteranen Hans Dieter Pötsch bei Volkswagen Börsen-Chart zeigen als Aufsichtsratsvorsitzenden durch. Zwölf Jahre war er schon Finanzvorstand. Der neue CEO Matthias Müller hat als Lehrling im ...
 
Why Transforming Productivity is an Argument for Social
04.11.2015
by Christian Buckley - When Microsoft CEO Satya Nadella talks about "transforming collaboration," many customers automatically want to know "What's changing?" It's a natural response. For many organizations, SharePoint is not perfect -- but it gets the job done. And with the regular addition of new capabilities to Office 365, many organizations are deciding to go all in or in part to the cloud. Now that Microsoft has moved past the messaging mess of "move to the cloud NOW," and is embracing the idea of an ongoing transition that includes a ...
 
If you have a Knowledge Management strategy, it's probably missing this
04.11.2015
by John Stepper - When Xerox was interested in learning how copier repair technicians got work done, they hired an ethnographer who, like the Margaret Mead of office workers, lived among his subjects to study their ways. What he found was remarkable, in part because he did it more than 30 years ago, and in part because we're still struggling to know what to do with his findings. "Two-way radios" Fixing copiers in the 1980s was no easy task. Machines were idiosyncratic, and diagnosing the cause of a particular failure could take a long time. Often, the ...
 
Working Out Loud: Have Faith and Courage (Part 5 of 5)
04.11.2015
How does having faith and courage have anything to do with working out loud? Faith is belief and trust without evidence, but with confidence. I have to tell you this is one of the hardest things to write about as I am conflicted in some ways about sharing my thoughts on this subject. I recognize that the shared view or common world view is complicated by my own personal view. I think the single most difficult challenge in my life is dealing with my own multiplicity. I know that I am my own worst enemy at times. Faith itself is complicated, but the activity ...
 
How the Connected Generation Is Re-shaping the Modern Enterprise
04.11.2015
Today's economies and societies are fueled by rapid technological disruption and change. Continuous innovation, the rapid digitization of services, and the unprecedented number of connected devices are at the epicenter of this upheaval. New technologies, industry standards and norms, and the generational habits of those who crave connection contrasts sharply with the old establishment and the "traditional way of doing things." These forces are creating new paths and new opportunities for employees in the modern workplace. In order to survive and ...
 
Six Ways to Make Enterprise Collaboration Work Better
03.11.2015
The current state of the market for enterprise collaboration applications seems to present somewhat of a paradox. On one hand, leaders in business and government recognize the increasingly vital role collaboration will play in the future of work, and the benefits of apply the right tools and technology to facilitate that collaboration. On the other hand, other than for simple point-solution tools (e.g., file sharing, team chat applications), actual adoption of enterprise collaboration technology remains low. They are often viewed as tools that are difficult ...
 
12 Ways to Increase Workforce Engagement with Your Intranet
03.11.2015
Intranets are a powerful tool for managing any enterprise, but more and more businesses are coming to realize intranets can be a powerful workforce engagement tool as well. A more engaged staff means higher company morale, increased productivity, better collaboration and lower staff turnover. The business intranets of today harness the existing power and momentum of social networks and route them into business advantages. Improving employee management, collaboration and engagement is a goal of all businesses. Workers who feel they are a part of something ...
 
Learn Together to Grow Fast
03.11.2015
Learning from someone who has been there, done that, it is no longer OPTIONAL to succeed quickly. I have been fascinated for a long time on the topic of learning in general, and, specifically, the role of conversations with the right people to accelerate learning. As we speak, Yale University researchers are just now exploring the changes in brain chemistry when two people are engaged in a conversation. We don't have to wait for the research to be concluded, because, in real life, I have experienced that myself. I know for a fact that ONE conversation ...
 
The Evolution and Future of Online Communities
03.11.2015
Have online community platforms reached their maturity point? This question came up recently after reading two different posts: Sameer Patel's "Why Collaboration Fails", and Altimeter's report "The 2015 State of Social Business: Priorities Shift From Scaling to Integrating." Patel's post highlighted the gaps and opportunities in aligning collaboration with business process, content, people and data, while the Altimeter report included an interesting data point which showed a decrease investment in online communities by those surveyed. The points of ...
 
Why Do Great Employees Leave Great Companies?
03.11.2015
Throughout the business world, managers rely on their employees to deliver results. Managers realize there is a never-ending war for top talent and count on their HR partners to bring in the candidates who are qualified and, in the best-case scenario, passionate about the organization or brand too. Working in tandem with HR, managers screen the brightest and hire the best with the promise of tapping into that passion they bring with them. New employees look forward to putting their passions to work and developing new skills and capabilities. For the ...
 
The Internal Comms take on Enterprise Social - terrifying or terrific?
02.11.2015
Internal communications professionals willing to embrace a changing role can turn Enterprise Social technology to their advantage. As an internal comms manager, you might be forgiven for thinking of the deployment of technology such as Yammer or Jive as a terrifying prospect. Walk On By? Firstly, there are fears about loss of control. Internal comms has been a broadcast mechanism - from the top down and from the centre out. Enterprise Social democratises communications, flattening out hierarchies and giving communications responsibilities to everyone ...
 
Go Digital or Go Home
02.11.2015
Everywhere you turn you hear about digital transformation and the importance of going digital. People are out there selling digital transformation services and software. What they are not selling is a way for everyone in your organization, including yourself, to understand what going digital actually means. Going digital means committing to long-term future success at the expense of short-term successes. Why the Move? Why is going digital so important? It depends on your business: Do you rely on forming bonds with your customers? Is what you offer considered ...
 
The Tactics of Engagement: Triggers, Behaviors and Rewards
02.11.2015
by Rachel Happe - This is the third in a series of three blog posts where I discuss the role of community strategy, operations and tactics - and share lessons we've learned at The Community Roundtable working with hundreds of members and clients. Community tactics are what make communities hum. While a community can grow without much investment in tactics, it will grow a lot more slowly - and be much more susceptible to risk - without dedicated community management focused on day-to-day tactical activities. The better community managers can trigger, ...
 
3 Easy Ways To Convert Company Knowledge Into Online Training
02.11.2015
Training managers often get frustrated of "re-inventing the wheel" and refashioning documents into relevant online courses. However, involving employees, partners, and resellers in rich, meaningful information circles benefits everyone in the company. eLearning tools help adopting knowledge from departments into useful, company-wide learning. Let us show you 3 easy ways on how to effectively convert offline company knowledge into interactive training. Companies already have a great deal of in-house material that is suitable for online trainings. Many ...
 
Digitale Arbeitswelt trifft analoges Arbeitsrecht
02.11.2015
Als ehrenamtlicher Arbeitsrichter hatte ich die Einladung bekommen, am 29.09.2015 in Regensburg an der 3. Ortstagung des Deutschen Arbeitsgerichtsverbandes unter dem Titel "Arbeit 4.0. Anytime - Anywhere: Wie gestaltet sich der rechtliche Rahmen für die digitale Arbeitswelt der Zukunft?" teilzunehmen. Eine Tagung, die sehr analog angelegt war und durchgeführt wurde. So gab es etwa keinen eingen Hashtag und kein WLAN für die Konferenzteilnehmer. Auch eine Nachbereitung via Blog & Co. ist, soweit ich es sehe, nicht vorgesehen gewesen. Die Tagung war ...
 
How to introduce After Action Review
02.11.2015
by Nick Milton - Here's a story about introducing After Action Review at an industrial plant. The story is told in quotes from the KM people involved. There's some good learning here! "It was important that the management group here and all the people would be aligned, including the contractor. Our CKO came in and put on his presentation to the management group, as well as to the contractor, and after the presentation nobody had any doubt that this was intuitively the way to go, though there was scepticism about the AARs themselves. To a person ...
 
The network era trinity
02.11.2015
by Harold Jarche - Governance, business, and learning models are moving from centralized control to network-centric foundations. For instance, coalition governments are increasing in frequency, businesses are organizing in value networks, and collaborative and connected learning is becoming widespread. In these cases, collaboration (working for a common objective) and cooperation (sharing freely without direct reciprocity) flow both ways. There are advocates for a dual operating system to deal with the complexity of the networked era: one that is hierarchical ...
 
Ethical paradoxes in knowledge management
02.11.2015
Introduction Knowledge has become one of the most critical driving forces for business success and intelligent organisations recognise that knowledge is an asset that grows with time and gives the organisation the ability to continuously compete and innovate (Gupta et al, 2000), [27]. It is sometimes claimed that knowledge is one of the resources that provides a sustainable competitive advantage. However, knowledge as such will not have much value for the organisation in building its competitive advantage - only relevant knowledge can do this (Choi ...