#socbiz
Curated hints on Digital Transformation, Enterprise 2.0, Enterprise Social Networks, Social Intranets, Social Collaboration, Knowledge Management, HR 2.0, ... and all the rest
Dr.-Ing. Carsten Rose – Effective: 31.10.2015

Archive 10/2015

Social Business Digest by caro - Archive 10/2015
Das vernetzte Unternehmen - Führung, Management und Organisation
30.10.2015
von Sebastian Thielke - Dass sich etwas ändert, spüren wir alle. Die Mitarbeiter, die sich im Unternehmen vernetzen und das Miteinander als freien und vor allem effizienten Teil der täglichen Arbeit wahrnehmen. Die Organisation, weil sie agiler, innovativer und vor allem flexibler wird in ihren Prozessen und Projekten. Und nicht zuletzt ist es die Unternehmensführung, die sich den neuen Herausforderungen stellen muss. Heißt dies nun, dass radikal alle Manager keine Manager mehr sind, dass die Unternehmensführung ihre Führung abgibt und ALLEN überlässt? ...
 
Wie Social Media die Welt verändert hat - und unser Arbeitsalltag davon profitiert
30.10.2015
Können Sie sich eine Welt ohne das Internet vorstellen? Online-Banking, Fahrplanauskunft und Ticketbuchung. Amazon, ebay und Facebook. Keine Frage, das Internet und soziale Medien haben unsere Gesellschaft grundlegend verändert. Ich kann mich einfacher als zuvor mit meinen Freunden austauschen, nach spannenden Informationen suchen und schneller Antworten auf Fragen finden. Google lässt grüßen. Ich kaufe und verkaufe Produkte online. Und viele Menschen brauchen heutzutage keinen festen Arbeitsplatz mehr, um ihr Arbeit zu erledigen. Soziale Medien machen ...
 
Aktuelle Studie zur Enterprise 2.0 Entwicklung - Schwachpunkt Strategie
30.10.2015
von Thomas Dörmann - Enterprise 2.0 sorgt mit modernen Methoden in vielerlei Hinsicht für eine zukunftsfähige Stabilisierung in den Unternehmen. Das basiert auf einen ganzheitlichen und langangelegten Ansatz mit dem Fokus "Mensch". Denn es geht in erster Linie um eine Veränderung der Arbeitsorganisation die starken Einfluss auf die Unternehmenskultur hat. Allerdings hängt das Damokles Schwert der Digitalisierung längst über viele Unternehmen. Diesen Druck beantworten einige Unternehmen mit taktischen Re-Organisation's Aktivitäten, ungefähr so als wenn ...
 
Collaboration: Enterprise social takes root
30.10.2015
Enterprise social software continues to make inroads and is now deployed in a wide range of organizations, but with mixed results. Predictions of growth rates range from 11 percent to 20 percent per year, with the global market potentially exceeding $8 billion by 2019. Those platforms generally include employee profiles, community groups, activity streams and communications tools such as chat. No longer just an enterprise version of Facebook, enterprise social software is being used to improve employee engagement and productivity. The main catch is ...
 
Don't wait for HR, or anyone else for that matter, to save you at work
30.10.2015
by Euan Semple - Here at HR tech World in Paris yesterday I heard Yves Morieux from Boston Consulting Group make the case that in a post industrial world an organisation's people, and their willingness to collaborate, are their greatest assets. He also suggested that given that organisations play such a large part in modern civilised society, and that HR are responsible for the people in our organisations, that therefore the future of society was in HR's hands. When I reported this view online it was met with considerable scepticism! But how ...
 
My PKM story
30.10.2015
by Harold Jarche - It has been over 10 years that I have examined, practiced, and developed models for personal knowledge management/mastery. Here are some reflections on how my thoughts have evolved over that decade. PKM shifts responsibility Early Tools A KM Replacement Every Model is Flawed Innovating with PKM [...] ...
 
The /now page movement
30.10.2015
People often ask me what I'm doing now. Each time I would type out a reply, describing where I'm at, what I'm focused on, and what I'm not. So earlier this year I added a /now page to my site: sivers.org/now A simple link. Easy to remember. Easy to type. It's a nice reminder for myself, when I'm feeling unfocused. A public declaration of priorities. (If I'm doing something that's not on my list, is it something I want to add, or something I want to stop?) It helps me say no, too. When I decline invitations, I point them to that page to let them know ...
 
Collaboration macht frei und produktiv
29.10.2015
Diese Studie bestätigt die Aussagen von Autor Wolf Lotter auf der Mobile / Social-Bühne der IBM BusinessConnect 2015 vorgestern in Köln: Collaboration-Tools ermöglichen Mitarbeitern eine flexible Wahl ihres Arbeitsplatzes - was zu Produktivitätssteigerungen führt. Die von TechValidate im September und Oktober durchgeführte Umfrage unter deutschsprachigen Citrix-Kunden zeigt, dass zahlreiche Unternehmen ihren Mitarbeitern bei der Arbeitsgestaltung bereits ein hohes Maß an Flexibilität ermöglichen. 64 Prozent der Unternehmen erlauben einzelnen Beschäftigten ...
 
Wichtige Faktoren für die digitale Transformation (Teil 1)
29.10.2015
von Bianca Gade - Wie an so vielen Wochenenden im Jahr sitze ich in einer Konferenz. Nein, nicht so eine, wie Sie vielleicht kennen. Diese Konferenz hat etwas Besonderes, denn ich bin hier, ohne dass die Organisatoren vorher eine Agenda festgelegt haben. BarCamp versus Arbeitsplatz Rund 150 weitere TeilnehmerInnen tun es mir gleich, und viele davon sind vorbereitet: Mit ihrer eigenen Präsentation, um die anderen an ihrem Wissen teilhaben zu lassen. Der Ablauf einer solchen Un-Konferenz ist für mich der Innbegriff dessen, was heute in Unternehmen erwünscht ...
 
Energize Your Enterprise With Collaboration
29.10.2015
by Oscar Berg - The rapid development of new digital communication technology is changing the world as we know it. It's changing our society, companies, entire industries. It's changing the way we think and behave as individuals, consumers and employees. The fundamental driver is that the cost of communicating has collapsed. Now that we can connect with anyone from anywhere to exchange information, ideas and experience, our attitudes, preferences and behaviors as consumers change fast and unpredictably. More and more of us want to interact with companies ...
 
Working with a task force to support the ESN
29.10.2015
by Peter Furtado - The task force is crucial in initiating a sense that your internal social platform is something that can be owned by the staff themselves. Recruiting the task force The task force represents the first stage in marketing the social collaboration platform to the business. Recruitment therefore is the first time you will be needing messaging aimed at employees rather than management. Initially recruitment should be done through a call for volunteers, and because people will be being asked to take time out from their normal work - perhaps ...
 
A Guide to Social Collaboration and Learning with James Tyer of Kellogg's SMKnowHow
29.10.2015
What is social collaboration and learning? How can organisations benefit from using these? To find out I've had a chat with James Tyer who is the Global Lead of Social Collaboration at Kellogg Company. You can listen to the podcast interview on iTunes and SoundCloud (embed below). Questions by yours truly, answers by James. You are a Global Lead of Social Collaboration, what does that mean? I could start off just explaining my background's all in learning and development and over the course of my career, I got more and more interested in how I could ...
 
Lessons from advertising for digital workplaces and intranets
29.10.2015
Intranets and digital workplace initiatives are often seen as completely separate from the world of advertising and campaigns. But people who have worked in both observe that insights from advertising can be used to ensure that digital offerings inside organisations speak clearly to staff and support organisational strategy and goals. The term 'Mad Men' was coined through the living-out-loud advertising men of Madison Avenue in the 1950s and attained recent notoriety via the popular HBO TV series of the same name. What would your digital workplace or ...
 
Magic Quadrant for Social Software in the Workplace
29.10.2015
The market for social software in the workplace is coming under the increasing influence of adjacent markets, which has long-term implications that favor vendors with solutions spanning beyond social software itself. We assess 14 vendors to help IT leaders find the right one for their needs. [...] Context Social software delivers virtual environments where people can find out about each other, discuss topics, share information and generally interact with each other on a personal, one-to-one level or in groups, teams, communities and networks (in the ...
 
7 Ways Working Out Loud Can Get You Hired!
29.10.2015
by Jonathan Anthony - I like these kinds of articles about hiring best practice. If you are undertaking hiring interviews, explains Fast Co., ask questions relating to these seven topics: grit, rigour, impact, teamwork, ownership, curiosity, and polish (not Polish, as I first thought...) All good ideas. I realized, too, that many of the personal work and learning activities which have drawn my attention over the last few years are highly relevant to exhibiting these attributes. None more so than working out loud. Grit: tenacity and resilience. Well, ...
 
Volkswagen and the End of Corporate Spin
29.10.2015
The shockwaves emanating from Wolfsburg, Germany, continue. Thousands of individuals that work for VW, their families and their community are angry, dismayed and fearful. They are incredulous that an immensely successful company, in which many have invested their entire working lives, could have engaged in such large scale, systemic deceit. And millions of customers around the world also feel cheated. And the story will go on and on, as VW decides how to handle this unfolding drama - in particular, when it comes to deciding which and how much information ...
 
Content Curation: Reichweite durch gezieltes Teilen
28.10.2015
"Sharing ist caring." - Dieser Satz ist in den Social Media immer wieder zu lesen. Aus guten Gründen, ist das Teilen von Inhalten für wachsende Reichweite und Sichtbarkeit doch unverzichtbar. Das geht jedoch noch einen Schritt aktiver: Wer qualitativ hochwertigen Content anderer Autoren und Blogs für seine Kommunikation nutzt, kann damit seine eigene Reputation stärken. Content Curation lautet das Schlagwort, hinter dem sich zahlreiche Chancen verbergen. Content Curation: Fremdinhalte richtig nutzen Content Curation: Reputationsaufbau durch Einordnung ...
 
Taking Social to a Business Level
28.10.2015
Social business is evolving into mainstream business, as organizations -- including the Minnesota Timberwolves -- build IT frameworks that support social interaction. In just over a decade, social business has evolved from a futuristic concept into a daily activity. Twitter, Facebook, Instagram and other social networking sites have forever changed the way consumers and companies interact. At the same time, internal social business tools, including Jive, Salesforce Chatter and Yammer, have remapped workplace communication and collaboration in profound ...
 
How Employers And Employees Collaborate To Create Better Work
28.10.2015
Tours of Duty Spark Talent-Building and Engagement Most any kind of organization can foster innovation, talent building and camaraderie by adopting the tour-of-duty approach used at LinkedIn and advocated by its founder and co-author of The Alliance Reid Hoffman. "Employees might embark on a rotational, transformational or foundational tour of duty," notes The Optimistic Workplace author, Shawn Murphy in describing LinkedIn's culture. The three steps to such tours are: Learning the basics about the company. Participating in a transformational task, ...
 
What's the sweet spot between Intranets and ESNs?
28.10.2015
I was at an intranet conference where one speaker declared "Intranets will be dead within 5 years". He paused for a horrified gasp, but none came. In fact the seasoned audience actually seemed to agree, at least in the sense that we were all trying to push intranets on from the top-down, publishing paradigm of old. Enterprise social networks (ESNs) have sometimes been positioned as being ideologically at odds with intranets, but in practice most organizations have embraced both (see, for example Jane McConnell's annual survey). The more pragmatic question ...
 
How do I measure the value of my Enterprise Social Network?
28.10.2015
Recently I was invited by Justin Hunt at the Digital and Social Media Leadership Forum to speak on the panel, to discuss and answer questions from the audience on how they can successfully measure their Enterprise Social Networks (ESN). The purpose of this blog is to summarise my key takeaways from the discussion, provide further details on Content and Code's ESN Maturity Model and to continue the conversation with you here. Measuring an ESN can be done through either a qualitative, quantitative or a blended approach. Before we go into the details ...
 
Social Collaboration Mediated Knowledge Management
28.10.2015
Last month we explored how social collaboration platforms could breathe new life into knowledge management, bringing practical knowledge management back into vogue. Now I'd like to back up my argument by mapping it to an existing model, in this case a popular KM model called SECI. Two KM academics, Ikujiro Nonaka and Hirotaka Takeuchi, devised the SECI model in 1996. Often referred to as the "knowledge spiral," SECI is a model for converting and sharing knowledge. SECI stands for Socialization, Externalization, Combination and Internalization. ...
 
Are Companies Ready to Finally Kill Email?
28.10.2015
Full implementation of internal social media and collaboration tools could raise productivity by 25%. So what's the hold up? Too many companies have installed social media and collaboration tools but have not truly implemented them into the fabric of how they work, argues the author of The Plugged-In Manager. Many people have said that email is where good ideas go to die. I, too, have made the case that email is selfish. Email locks information away and makes a presumption about who needs what information or who can answer a question. The goal of internal ...
 
"Social Intranet" wird quicklebendig
27.10.2015
Die E-Mailflut kostet Zeit und Nerven, sagt Felix Binsack, Geschäftsführer der Timetoact Software & Consulting GmbH. Im Interview mit DV-Dialog macht er deutlich, dass damit auch viel Wissen verloren geht. Effizienter und für das Wissensmanagemet im Unternehmen förderlich sei ein "Social Intranet" mit Communities, Blogs und Wikis. Selbst wenn ein Mitarbeiter ausscheiden sollte, bleibt das darin gespeicherte Wissen so für das Unternehmen erhalten. Nach dem revolutionären Erfolg der sozialen Netzwerke im privaten Bereich hat es Social Business nun ...
 
The Silo is Dead. Long live the Silo!
27.10.2015
You know that a silo-ed approach to social and collaborative technology implementation doesn't work - but you need a partner who shares that philosophy in order to get the best from your investment. Experience shows that an IT-led deployment without input from the other functions can lead to a great platform but no content with which to engage internal audiences; equally, a standalone Internal Comms initiative without guidance from IT can mean the platform decision is out of step with the overall IT roadmap - leading to end-user confusion about which ...
 
Working Out Loud
27.10.2015
Einführung in WOL Working Out Loud ist besonders für die Arbeit in Projekten geeignet. Sie ist keine klassische Methode, sondern beansprucht für sich eine Lebenseinstellung zu sein - mit verbundenen praktischen Techniken. Die Elemente sind: Arbeit sichtbar machen und verbessern, Beiträge leisten, soziales Netzwerk aufbauen und zielgerichtet zusammenarbeiten. Die Anwendung in einem Konzern wie T-Systems bei paralleler Anwendung von klassischem Projektmanagement wird dargestellt. Inhalt sind praktische Beispiele der Anwendung, die Erfolgskriterien des ...
 
Working Out Loud Reveals How Complex EVERYTHING Is
27.10.2015
by Jonathan Anthony - I have made a commitment to working out loud, but the outpouring (the product if you will) ebbs and flows, often depending on project time constraints. Working out loud adds value, but it takes time. Vigilance is required to ensure the value exceeds the cost. I read recently that the quantified self data genius, Nicholas Felton, has stopped his Feltron Report after 10 years. How did he manage all that quantification at all? "I think the secret was not having kids. I think that's the kind of commitment that it's been," Felton laughs. ...
 
Working Out Loud: Speak to the Heart and Mind (Part 4 of 5)
27.10.2015
Living a Life of Legacy We are living on a spinning rock full of magma destined to be consumed by a ball of fire in the form of an extinguished star. It is pretty easy to question the purpose of our existence. Some look to religion, others to philosophy. Either way, there is some form of rationalization on why we are here. When I turn on the news I mostly find a cold world full of consistent tragedy. It is 2015, and as a child I dreamed of a world with flying cars, robots, and peace. I thought my generation was so intermixed and informed that we would ...
 
This Digital Transformation is Not the One You're Looking For
27.10.2015
I was sorting through some browser tabs that had been open for a couple of weeks on my laptop and rediscovered a press release that had caught my attention earlier. After rereading it, I realized that I had left the release up in my browser because it could be the poster child for the inane manner in which technology vendors and IT consulting firms are talking about and selling what they very much want to be the next big thing - Digital Transformation. CA Technologies' press release was a horrific example right from the start. It's title, "CA Technologies ...
 
Zusammenarbeit in deutschen Unternehmen ist noch Stückwerk
26.10.2015
Deutsche Unternehmen investieren kräftig in Collaboration-Anwendungen und interessieren sich dabei auch immer mehr für Cloud-Services. Von einer effizienten und effektiven Zusammenarbeit sind sie aber noch weit entfernt - mit spürbar negativen Folgen. Mehr als zwei Drittel der von PAC für die Studie "Virtuelle Zusammenarbeit in deutschen Unternehmen - Relevanz, Herausforderung, Lösungsstrategien" befragten Führungskräfte in Unternehmen berichten von einer zunehmenden Bedeutung der Zusammenarbeit für den Geschäftserfolg. Gleichzeitig entwickelt sich ...
 
Führungskräften fehlt es an zukunftsfähigen Kompetenzen
26.10.2015
Die wichtigste Aufgabe von Führungskräften ist es, den permanenten Wandel zu gestalten. Doch hierfür fehlt es ihnen an Kompetenz, wie eine aktuelle Studie zeigt. Ein hartes Urteil, auch für die Führungskräfteentwicklung. Für Führungskräfte wird es immer mehr zur Hauptaufgabe, Veränderung zu gestalten - ein Wandel, der mehr denn je permanent erscheint. Die Fähigkeiten dazu werden zur Kernkompetenz der heutigen und zukünftigen Unternehmenslenker. Zu diesem Ergebnis kommt zumindest eine Studie der Executive-Search- und Talent-Management-Beratung Korn Ferry. ...
 
6 Time-Consuming Processes a Company Intranet Can Reduce or Eliminate
26.10.2015
by Tim Eisenhauer - Time is a rare and precious resource that can't be reproduced, so optimizing each minute we spend is a value far greater than money can buy. One way to accomplish this goal is by using a social intranet to increase productivity. If you are considering adopting an intranet at your company, here are six time-consuming processes that it will drastically reduce, or eliminate entirely. Email Communications Time Spent Locating Files Onboarding Processes Multiple Meeting Communications Questions to HR Fixing Mistakes [...] In Conclusion ...
 
Why Sharing is Pivotal to Your Growth
26.10.2015
by Bryan Kramer - Sharing is fundamental for every organization that wants to grow, but what does it really mean? Can you remember the last time you learned about the meaning of sharing? It was probably some time in grade school. But for today's businesses, sharing is essential for growth. Why Sharing is Critical for Success It used to be that companies themselves were the gatekeepers of information that consumers needed. Marketing departments, corporate executives and traveling sales reps were the sources that people turned to when they wanted information ...
 
Working Out Loud: Advocate (Part 3 of 5)
26.10.2015
Politicians are often heard touting about themselves in order to prove their value. In recent times, we have seen an interest in people like Donald Trump and he is sure making a case for himself. If anything, you know his name and you are aware that he has made a lot of money in business. Consider that he has made a career of raising awareness of his brand. In our world, a person that is perceived as a "nobody" has to become a "somebody" or wind up as "anybody." A lot of us aren't politicians or branding experts and when I walk into a room, people generally ...
 
Digital literacy - The human resource and the digital
26.10.2015
by Sebastian Thielke - A rift is either the fault created though tectonic plates or by erosion during the ice-age, or it has artificially been dug out by humans. But by nature it is always the degree of rejection between two connections - the two sides of the rift. What used to be one is being separated by the rift. We are creating more and more of these rifts in the digital transformation, in handling new technologies, and in recreating the workplace. But we, as the drivers and designers of the transformation hold the shovels, earth and materials to ...
 
An unstoppable force for change
26.10.2015
by Harold Jarche - I presented the McLuhan media tetrad last week in South Africa. [see 'a world of pervasive networks' for background on these laws of media]. Societies change their basic organizing structures when the primary mode of communication changes [T+I+M+N = Tribes + Institutions + Markets + Networks]: from oral, to writing, to print, and now to electric (digital). As we shift our dominant communications medium from print to electric, our organizing methods must change as well. We no longer organize as tribes in 'developed' countries, but ...
 
Is Holacracy Right For You? Here's What You Need To Know
26.10.2015
Brian Robertson never felt quite at home in a traditional company. As he describes in his book, Holacracy, he felt the bureaucracy, politics and long, painful meetings made getting anything done an uphill battle, wasting not only time, but energy and motivation. He found it soul crushing. So when he started his own company, he vowed to do things differently. Rather than try to "predict and control" things from the top, he set out to create an "operating system" for his organization, which would be directed by rules and processes, rather than managerial ...
 
Enterprise 2.0 ist angekommen, für digitale Business Modelle sind wir noch nicht bereit, doch klar soll sein: Unternehmen schulen zu wenig - die Chance für HR?
23.10.2015
von Ellen Trude - Enterprise 2.0 sei in 80 % der Unternehmen angekommen, so läuten die Artikel wie "Digitalisierung der Arbeitswelt - Unternehmen schulen ihre Mitarbeiter zu wenig", "Mehr als nur Software: Wie Enterprise 2.0 Arbeitsalltag und Kultur verändert" und "Enterprise 2.0: Wie Social Software Arbeitsalltag und -kultur verändert" ihre Berichterstattung über die aktuelle Studie "Enterprise 2.0 - Status Quo" von Prof. Dr. Thorsten Petry und feelgood@work (die Studie kann man hier anfordern) ein. Schade, dass der kleine Zusatz "213 vollständig auswertbaren ...
 
Does Your Company Work Out Loud?
23.10.2015
Dennis Pearce - Doesn't it seem a strange paradox that ever since the advent of social media, many of us have become increasingly comfortable with the notion of sharing our most intimate (and often mundane) personal activities with the entire world, yet on the other hand we struggle with or even actively resist efforts to share knowledge of our daily work with our own co-workers, knowledge that many times is actually the property of our employer? In recent years, the proliferation of social business and collaboration software has allowed a grass roots ...
 
Demystifying Working Out Loud
23.10.2015
by Sahana Chattopadhyay - "When people leverage collaboration platforms to contribute and to build relationships, that appeals to their intrinsic motivators of autonomy, mastery, and relatedness." ~ Working Out Loud-Better for You; Better for the Firm Working out loud has been steadily gaining popularity and has become a topic of conversation on many forums including the Facebook community of the same name. In the post 5 Gifts for the HR Department, John Stepper describes working out loud as a "different kind of talent program" writing, "as more employees ...
 
Future of Work is Social Business at Scale
23.10.2015
by Jeremy Scrivens - Part 2: Social Collaboration starts with Who We Are - not Digital Technologies or Big Data The Future of Work Is Social Collaboration from Inside Out, where people connect around the why of work from who they really are as individuals in community. They collaborate in generative conversations and co-create what's next, i.e. their unique Contribution of value to society - what we might call Social Good. They collaborate by taking the time to appreciate and align each other's unique, hard wired, natural strengths, creating new levels ...
 
If You're a CEO And Not On Social, Are You Truly 'Customer-Obsessed?'
23.10.2015
There is a definition for rare CEOs today called the Blue Unicorn. I first heard about Blue Unicorns from Ted Coiné, chief marketing officer of Meddle.it. In defining the Blue Unicorn, a CEO who truly gets social media is, "still so uncommon that we aren't just looking for any unicorn, we're looking for a specific colour of unicorn." Check it out in A World Gone Social. The truly social CEO has embraced and understood the promise of social media -- both as a leader of their business and as a professional who understands that today is about giving back. ...
 
Tactics Won't Get You Far with Digital Transformation
23.10.2015
Many (if not all) of us are facing the challenge of keeping our businesses relevant and successful in a digital age. And many (if not all) are turning to digital transformation as the key to survival. Recent research from MIT Sloan Management Review/Deloitte confirms that digital transformation needs to be strategic. The research found that digitally mature companies concentrate on integrating digital technologies rather than looking at how to solve individual digital challenges. However, when you ask managers what they are doing to make sure that their ...
 
Enterprise Search is a Contact Sport
23.10.2015
How many people are involved in the day-to-day management of you enterprise search platform? If you're like more than half of the respondents to the 2015 Enterprise Search and Findability Survey (registration), you have less than one full time engineer responsible for the ongoing management and maintenance of you enterprise search instances. Yet the same survey states that "the vast majority of organisations (84 percent) continue to agree that improving the ability to find the right information is a 'important or very important task.'" Findwise also ...
 
Eradicate These 10 Dysfunctions and Create a Stand-Out Culture
23.10.2015
Every organization would like to build a high performance stand-out culture, but these ten non-strategic activities are barriers that must be overcome. They are practised by most organizations and produce very little. They consume precious time and suck up emotional energy. Committee Work Hyper-analysis Seeking The Last 5% of Perfection Co-ordinating Consensus Building Following Rules Punishing Failure Giving Orders Benchmarking Doing What The Job Description Says [...] ...
 
3 cultures of management and how they affect KM
23.10.2015
by Nick Milton - In his article "Three Cultures of Management: The Key to Organizational Learning in the 21st Century", Edgar H. Schein of the MIT Sloan School of Management describes three cultures of Management he believes are prevalent in organisations. The walls between these cultures can form impenetrable barriers for knowledge management. His three cultures are as follows The Operator Culture The Engineering Culture The Executive Culture [...] Perhaps this is because we too seldom apply KM to the really big strategic issues? We assume that Knowledge ...
 
The Current Model Of Management Is Holding Customers And Employees Hostage - And The Company Back
23.10.2015
Huge strain is being put on the current model of management as it is destroying talent, ignoring customers and slowly suffocating the organization. [...] In order to have everyone make the right decisions immediately, everyone needed to have the right information. [...] Jon Husband, author of Wirearchy, put it in other words. Companies need to decentralize information and control. Using his definition of Wirearchy: "a dynamic two-way flow of power and authority based on knowledge, trust, credibility and a focus on results, enabled by interconnected ...
 
Enterprise 2.0: Kultureller Impact der Digitalisierung
22.10.2015
Facebook und Whatsapp sind längst ein fester Bestandteil unseres Privatlebens geworden. Aber auch im Job greifen soziale Softwarelösungen immer mehr um sich. Meetings via Skype, gemeinsames Arbeiten über GoogleDocs, Online-Brainstormings und Chatrooms für Teams werden für Arbeitgeber immer normaler. Denn acht von zehn Unternehmen beschäftigen sich aktiv mit dem Thema Enterprise 2.0. Diese Entwicklung und den kulturellen Wandel, den die Digitalisierung bewirkt, hat die aktuelle Studie "Enterprise 2.0 - Status Quo 2015" untersucht. Durchgeführt wurde ...
 
Arbeiten 4.0 - Digitalisierung und Einsatz von Enterprise Social Networks
22.10.2015
Über die Digitalisierung in Unternehmen wird ja viel geredet und spekuliert. Gelten digitale Technologien doch als Mittel zur Steigerung von Effizienz und Produktivität - und das nicht nur im Recruitingprozess. Schauen wir uns den Status Quo der Digitalisierung in Deutschland an, so hinken wir im Vergleich zu anderen Ländern der EU hinterher. Allerdings äußern gemäß einer aktuellen Umfrage immer mehr Mitarbeiter ihren Wunsch nach Digitalisierung im Berufsalltag. Potenzial, dass Unternehmen für sich nutzen sollten. Zum Beispiel durch den Einsatz so genannter ...
 
Seamlessly Integrating Communities Into Online Sales Processes
22.10.2015
by Rawn Shah - Making social collaboration seamless with business processes is a fine art of bringing together useful contexts of information with engaging possibilities, wherever it is relevant. Take the online retail sales process for example. We now take for granted that customers want to see what other customers think of a product and the other options they are considering, both social elements that build engagement. You see features like recommendations, and reviews everywhere since the first emerged in online shopping. However, now we need to ...
 
5 Impacts of Sharing Knowledge Within an Organization
22.10.2015
With the maturation of Web 2.0 in the mid-2000s, predictions began rolling in regarding the impact these trends would have on the workplace. Email was (and remains) the tool most people used to communicate, but just how conducive to collaboration is it? The email inbox is known for its ability to overwhelm, and the transactional nature of email messages means that valuable knowledge rarely escapes the silos of traditional, hierarchical organizations. A Little History, Wirearchy & Knowledge Mastery Wirearchy Things get done through connections and ...
 
Working Out Loud in A Network - Interview with Lesley Crook
22.10.2015
You are a practitioner of Working Out Loud what benefits have you seen in organisations? Working in a previous organisation, a global pharma company, initially our successful Yammer network was tracked only by adoption metrics by IT. After a few years exposure to Lean practices at the same time the Yammer network was growing, I realised there had to be ways to measure real business benefits. Yammer groups made parts of the businesses more "responsive" e.g., decreased email trails (lean would describe this as a wasteful way of working!) and increased ...
 
5 gifts for the HR department
22.10.2015
by John Stepper - Human Resources is uniquely qualified to help spread a practice that's good for the firm and all the individuals in it. That practice is working out loud, which has been called "a required skill for today's digital workforce." In a recent interview on Forbes.com titled "Working Out Loud: Better for you, Better for the firm." I described some of the benefits that come from forming Working Out Loud circles and spreading the practice across the firm. With the support of HR, circles can spread faster and realize even more benefits. Here's ...
 
When rewarding knowledge sharing does not work
22.10.2015
by Nick Milton - Do incentives for knowledge sharing actually make any difference? Here are some studies from the world of law enforcement that may shed some light on the question. In law enforcement, the authorities are keen for people to share knowledge of criminal activity, and often offer rewards for information. But how well do those rewards work? The BBC Crimewatch program has operated for many years without offering any reward, for example. Also, according to a letter in the Guardian newapaper (UK), the charity Crimestoppers provides the most ...
 
The Future of Your Company Intranet is: There is No Intranet
22.10.2015
It is time to start thinking differently about the corporate intranet. Maybe you already do. Maybe you reached this point long ago. Good for you. I'm just getting there and this is where my thoughts are right now. I'm going to define your current or past company intranet from a traditional perspective that says it is mostly used for official communication, there are one or more link farms on it pointing to either PDFs or outside resources, and you have to coerce people to go to it in some fashion. Sound about right? I won't talk about how it looks like ...
 
Why Do Enterprise Social Networks Fail?
21.10.2015
Although public social networks have experienced viral adoption and success, the same does not hold for enterprise social networks (ESNs). The "provide and pray" approach, commonly used by enterprises when introducing a social collaboration tool, does not seem to work. Gartner attributes an abysmal 10% success rate for this approach. Below are what we believe to be the most common obstacles to successful social collaboration in an enterprise, in decreasing order of importance. Management Support: The Ever Missing Piece Corporate Democracy Is Not to ...
 
3 Simple Ways to Foster Workplace Collaboration
21.10.2015
Believe it or not, the overall workplace environment can have a major impact on productivity. Most of us intuitively understand this, but studies prove that having a collaborative, open environment between individuals and departments results in statistically improved outcomes. A study by McKinsey saw companies that improved internal collaboration through social technologies gained increases in productivity from 20% to 25%. When people feel good and are empowered to make decisions and have access to information, it's easier for them to produce better ...
 
Taking the measure of the networked enterprise
21.10.2015
New research shows that power users reap the greatest benefits from social technologies. The adoption by companies of Enterprise 2.0 tools, a cluster of web-based social technologies first popularized by consumers, appears to be leveling off after a decade of rapid growth. But new research also suggests that power users -- businesses that deploy the more advanced technologies extensively -- achieve stronger results than companies dabbling at the edge. Our latest analysis For nearly a decade, we've tracked the adoption and diffusion of social technologies ...
 
From Old Work to New Work - From Silos to Flow
21.10.2015
by Jeremy Scrivens - The idea of flow in business is not new. The Old Work sees flow as the absence of waste but the New Work - in the age of Social - sees flow as the discovery and extension of what is Good at Scale. In this Part 1 of 3 parts we highlight the characteristics of Old Work as a way of bringing out the contrast with the New Work. Two emerging themes - in tension We are living at a time when there are fundamental shifts in the way work is being done and will be done in the future. Two themes are emerging and they are in tension. Firstly, ...
 
12 Principles Of Knowledge Management
21.10.2015
by Steve Dale - I recently came across a paper by respected author, consultant and keynote speaker Verna Allee on the 12 principles of Knowledge Management. Reading the paper, two thoughts occurred to me: The principles appear to be so simple and obvious Why didn't I think of them! I asked myself whether these statements meet the strict definition of 'principles', which is: "a fundamental truth or proposition that serves as the foundation for a system of belief or behaviour or for a chain of reasoning." and firmly believe they do. I've reproduced the ...
 
Is it time for a Knowledge Management certification standard?
21.10.2015
by Nick Milton - Knowledge Management has appeared as a line item in the Quality Standard ISO 9001:2015. But is it time for a KM Standard? I think it is. The reason behind my view is that I have seen so many KM initiatives failing for the same reasons, and a (simple, principles-based) standard would help avoid this waste of time and effort, and also avoid the bad press that "failed-again KM" can generate. It's not as simple as that though. There are various KM standards already here are other renewed standards efforts under way Is a certification ...
 
Leadership archetypes
21.10.2015
by Harold Jarche - Ubiquitous digital networks are extending our capacity to listen and speak with others. In a hyperlinked world, we can tap multiple global perspectives and easily push our own views through various free and inexpensive media options. This is making many traditional centres of expertise, like news sites, obsolete. At the same time, access to important contextual knowledge is limited to the few, such as attendees at the yearly World Economic Forum in Davos. With all of this access to information and knowledge, we are seeing a retrieval ...
 
Open the gates and tear down the walls; moving from "need to know" to "need to share"
20.10.2015
by Stan Garfield - A knowledge management paradox is the existence of private communities and enterprise social network (ESN) groups. Knowledge sharing is best done in the open, allowing anyone and everyone in the organization to participate and benefit, but some argue that this is not always desirable. I have heard the following reasons for preferring to share or ask in closed, private groups: Comfort: People are more comfortable sharing or asking in a small group of known colleagues. Trust: People don't want to share with anyone unless they have ...
 
Three Ways Sanofi Pasteur Encourages Collaboration
20.10.2015
by Jacob Morgan - When you think of companies that foster and encourage employee collaboration, a big pharmaceutical company probably doesn't top your list. But thanks to enthusiastic employees and visionary leadership, Sanofi, one of the Top 5 pharmaceutical companies in the world, is leading the charge in a new wave of collaboration. I sat down with Celine Schillinger and Dany De Grave, two employees driving some of the most award-winning and buzz-worthy employee initiatives at Sanofi Pasteur - the vaccine division of Sanofi - to get the company's ...
 
The Power of Transparency
20.10.2015
When I joined the team at social-media startup Buffer two years ago, I was excited about how open they were. Both internally and externally, Buffer aims to "default to transparency," and the founders shy away from hiding information unless they absolutely need to. Since then, I've realized this is more common than I thought. Many other companies are seeking to be transparent about how they run their businesses and what life is like "behind the brand." Although I'm no longer at Buffer, I learned a lot about transparency in the time I was there, and I've ...
 
New #WOLWeek coming and my plans for it
20.10.2015
by Bruno Winck - A new #WOLWeek is coming on November 16th, 4 weeks from now. Because I have more time to prepare, more tools available I wish to take my practice to a new level. I would say that last may I was a novice trying a new idea. Meanwhile, I ran different experiments. I could see some benefits, some drawbacks also. I learned some lessons. With 4 weeks, I have the perspective to build a plan and even arrange some new tools to make it possible. I'm especially concerned by 3 aspects: Half-baked posts and their lives. Cache, RSS and Feedly don't ...
 
Joined Up Web Requires Joined Up Organization
20.10.2015
We must find a way to create a much more collaborative organization so as to better serve our customers. The information management and the ecommerce analytics team are in the same building. Actually, they're on the same floor. In fact, their cubicles are beside each other. But they don't collaborate or share what they know with each other in any way. Michelle Teufel, global director of Information Management at Premier Farnell explained at a conference I recently attended that it took great effort to get these two teams working together. When they ...
 
What sort of KM roles are in use?
20.10.2015
by Nick Milton - KM roles are one of the four legs of the Knowledge Management table, and represent one quarter of the Knowledge Management framework, but what roles do organisations use? This is one of the things we wanted to find out as part of our Knowledge Management survey. [...] Results The most common roles are related to technology support and content management support, probably reflecting the (unfortunate) emphasis that companies give to technology and content. More happily, the third most common role is the Community of Practice leader. 80% ...
 
Preparing for Disruptions Through Early Detection
20.10.2015
Unexpected events -- ranging from extreme weather to product contamination -- can easily disrupt businesses in today's complex, interconnected global economy. The good news? A company can substantially increase its resilience by improving its ability to detect -- and respond to -- disruptions quickly. advertisement In 2008, the Black Thunder mine in Wyoming's Powder River Basin -- the largest coal mining complex in the United States, owned by St. Louis, Missouri-based Arch Coal Inc. -- planned to install a massive new conveyer tube to move coal to a ...
 
Enterprise 2.0 mit einer Strategie zu einer olympiareifen Organisation
19.10.2015
von Thomas Dörmann - Dieser Beitrag erschien ähnlich zuerst auf "Zyncro - Das Enterprise 2.0 Blog" und hat an Aktualität nichts verloren. Im Gegenteil, es fehlt immer noch eine ganzheitliche Strategie. Um die notwendige Unternehmensstabilität für zukünftige Herausforderungen auch im Rahmen der Digitalisierung zu meistern, reichen nur punktuelle Lösungen einfach nicht aus. Visionen und Ziele setzen, ist ein wesentliches Merkmal von SpitzensportlerInnen die e20_enterprise20an einer Olympiade teilnehmen. Die SportlerInnen sehen schon im Vorfeld, wie sie ...
 
Social Intranet - Ein Erklärungsversuch
19.10.2015
Social Intranet wird von vielen Unternehmen bereits aktiv gelebt. Die Anwendungsfälle erstrecken sich über unterschiedliche Unternehmensabteilungen. Oft werden Soziale Medien von Unternehmen zur externen Kommunikation genutzt, egal ob es sich dabei um eine Recruiting-, Vertriebs- oder Marketingstrategie handelt. Es überrascht keineswegs, dass immer öfter Unternehmen Social Media Funktionalitäten für ihre interne Vernetzung verwenden. Ziel dieser Vernetzungsinitiativen ist die Förderung der internen Kommunikation und der Zusammenarbeit. Es scheint, dass ...
 
Creating a Roadmap for Collaboration as Part of a Digital Workplace
19.10.2015
At Jive, customers often ask us, "If we build it, they will come, right?" What they really want to know is whether or not they'll be able to hit specific adoption goals on their platform in order to prove out ROI and general business value. While we certainly believe in the power of organic use cases such as affinity groups and general team collaboration, we also see tremendous value in treating the adoption of your platform much like you would any other program: by managing to specific goals. Ideally, the result would be a complete re-imagination of ...
 
Week 11: Working Out Loud
19.10.2015
Welcome to the penultimate week of #LearnCamp. We've covered a lot of ground and now we're ready to cap things off by exploring how to tap into the power of "working out loud". You're probably wondering just what in the heck does that mean? No one can explain it better than John Stepper, who's written a fantastic book about it called "Working Out Loud for a Better Career and Life". "Working Out Loud starts with making your work visible in such a way that it might help others. When you do that - when you work in a more open, connected way - you can build ...
 
6 Points To Realize That Your Company Is On The Wrong Digital Track
19.10.2015
by Sebastian Thielke - Isn't that a nice, lurid headline? I am insinuating that you basically do something wrong and then I'm also so bold and tell you how to do it correctly. The lurid lists and articles are wonderful just for this constellation and they work because we always hope to find a little truth in these lists. Now I will also hop on board of this train. BUT - and this is important to me - please view this list as open questions you ask yourself, rather than as a rating of you doing something wrong. The digital pressure Now to the topic: ...
 
Wissensmanagement und die ISO 9001 - Treffen beim VDI in Düsseldorf
19.10.2015
von Simon Dückert - Heute fand in der Zentrale des Vereins Deutscher Ingenieur (VDI) in Düsseldorf das Treffen des VDI Fachausschuss 110 Wissensmanagement im Engineering statt. Als Gast hatten wir Hr. Hoffmann vom TÜV Nord Cert, um über die neuen Anforderungen an das Wissensmanagement aus der Management-Norm ISO 9001:2015 und die Kompatibilität mit der VDI Richtlinie 5610 Wissensmanagement im Ingenieurwesen: Grundlagen, Konzepte, Vorgehen zu sprechen. Wir wollten herausfinden, wie sich das Thema Wissensmanagement aus Sicht eines Zertifizierers und Auditierers ...
 
When investigation is implied as criticism
19.10.2015
by Nick Milton - One organisation's learning culture and behaviours can easily be misinterpreted by another. Here is a cautionary tale from General Stanley McChrystal. The culture of the US Army is always to review, and always to learn. Any operation which offers learning potential, whether it is conducted by a US Army unit or a coalition partner unit, will be investigated so that the learning points can be gathered. This is particularly the case when the unit suffered casualties. This investigation is routine for the US Army, for successful or ...
 
Evolving Enterprise Collaboration To Digital Ecosystems
19.10.2015
by Rawn Shah - Collaborative technologies in B2B enterprises have become more and more commonplace in small and large companies alike. I recently returned from Social Business Collaboration 2015 in Berlin, Germany, where there were more examples of how enterprise collaboration software is setting global organizations on the path to future work scenarios. Yet, even as more companies begin to adopt such transformations, many would like to understand where this is heading as the technology itself evolves. First, let's get beyond the idea that this technology ...
 
Leadership and learning
19.10.2015
by Harold Jarche - The best leaders are constant learners is the subject of a recent post in the Harvard Business Review, written by Kenneth Mikkelsen and myself. This is resonating with many readers who realize that the network era is changing the nature of all organizational relationships. "As we attempt to transition into a networked creative economy, we need leaders who promote learning and who master fast, relevant, and autonomous learning themselves. There is no other way to address the wicked problems facing us. If work is learning and learning ...
 
Why Organizations Don't Learn
19.10.2015
Virtually all leaders believe that to stay competitive, their enterprises must learn and improve every day. But even companies revered for their dedication to continuous learning find it difficult to always practice what they preach. Consider Toyota: Continuous improvement is one of the pillars of its famed business philosophy. After serious problems in late 2009 led Toyota to recall more than 9 million vehicles worldwide, its leaders confessed that their quest to become the world's largest automobile producer had compromised their devotion to learning. ...
 
Change it or leave it? Den Kulturwandel greifbar machen!
16.10.2015
In den vergangenen Wochen hatte ich auf mehreren Veranstaltungen die Gelegenheit, das Thema "Social Collaboration" mit seinen verschiedenen Facetten für die Zusammenarbeit und Vernetzung von Mitarbeitern/-innen in Unternehmen näher zu beleuchten. Besonders spürbar waren in diesem Zusammenhang vor allem die vielen Aspekte des Kulturwandels, die oft entscheidende Rolle spielen, damit der Weg zum Social Business gelingen kann. Daher habe ich in diesem Blog-Beitrag einmal versucht, diese Vielfalt in den fünf Bereichen teilen, austauschen, zusammenarbeiten, ...
 
Working Out Loud - Contribution Checklist
16.10.2015
by John Stepper - Here's a way to make working out loud even simpler and more convenient inside organizations: The Contribution Checklist. It's tailor-made for any organization that uses an enterprise social network like Sharepoint/Yammer/Office 365, Jive, IBM Connections, or Google for Work. I think this could be huge, and here's why. The core idea At the heart of working out loud is building relationships based on contributions. These are the three questions you ask in a Working Out Loud circle: What am I trying to accomplish? Who can help me? How ...
 
Use Technology to Foster Collaboration in Your Office
16.10.2015
Avoiding a generational divide in the workplace requires a systemic approach to collaboration, one that values inputs from all, appreciates and respects the contributions of everyone, is seamless to the business and is easy to use. The processes needed to build out a more collaborative office don't necessarily change from what you have experienced in the past, but the tools and technology that enable collaboration certainly have. Make use of new - and old - interfaces You don't have to be a tech wizard Establish protocol to embed new technology ...
 
The Importance of Social Leadership in the Corporate World
16.10.2015
In order to work in a complex environment and bring about change, leadership demands that we learn to work more authentically to create more purposeful enterprises that benefit individuals, organisations and society at large, writes the Director of Social Leadership Australia, Geoff Aigner. In our work at Social Leadership Australia our core belief is that good leadership is about having a social impact and ultimately about creating a better world. This is true regardless of the sector we may work in - for profit, government or Not for Profit. Many ...
 
3 Reasons for IT to Embrace Modern Collaboration
16.10.2015
IT can enable collaboration throughout the enterprise but only if they're willing to embrace the latest tools. IT is in a powerful position to provide mission-critical technologies across the enterprise. When it comes to communication and collaboration, organizations are often dealing with a myriad of complex options in addition to maintaining or deprecating legacy systems. In order to empower modern business collaboration, IT has to move beyond maintaining clunky legacy collaboration tools and instead embracing true, mobile-enabled, cloud-powered collaboration ...
 
Avoiding the forgetting curve - the Basis of Design document
16.10.2015
by Nick Milton - I blogged last week about the forgetting curve, and how easily vital knowledge can be lost from the human memory. Here's one way in which the learning curve can be countered. [...] In the oil sector, they counteract this with a document that they call the Basis of Design. The basis of design is a simple document that tells you why an oilwell was planned the way it was. A well design is based on a whole lot of assumptions, many of which eventually turn out to be wrong. Unless you capture these assumptions, you can never understand ...
 
Individual shift, organizational shift, management shift
16.10.2015
When a business hits crisis, particularly a large firm that has overstretched itself and been challenged by new entrants, commentators and investors typically call for two things: a restructure and a change in leadership. We often forget that the term 'structure' in business is a metaphor. Who has ever seen one, except on a flip chart or a computer screen? What you have is people - coming to work, trying to make things happen and serve the customer (or not, if the company is extremely dysfunctional). The right leader with the old 'structure' is unlikely ...
 
Digital Transformation Isn't Just A Technology Thing, It's A People Thing
15.10.2015
We are living in a world where almost four out of every five companies are embarking upon a digital transformation. However there's a big gap between what digital transformation really is and what most businesses think it is. Not surprising that few are able to make a successful transition. An MIT Sloan and Capgemini study data-backed what most companies are already going through--their failure at adopting a digital culture. The study found that while companies prioritized new tech adoption as a business success formula, a majority of their employees ...
 
Workplace Collaboration: It's Time to Rethink How We Work Together
15.10.2015
Collaboration is a hot topic among managers and business owners alike these days. From the rise of social intranets to an increase in workspaces designed specifically with collaboration in mind, the quest for a more integrated and teamwork-driven workforce is at the forefront of everyone's mind. Now, we're not just saying this because our PR and integrated communications firm has represented numerous technologies that help improve and enable collaboration. From social intranet platform to cloud-based project management tools, we're well acquainted with ...
 
5 People You Need on Your Association's Online Community Management Team
15.10.2015
egardless of how talented your community managers are, it takes more than community professionals to create a sustainable community that provides consistent engagement and value. According to research from The Community Roundtable, "investing sufficiently in community teams so that the community is integrated across functional areas of the organization" increases both visibility with, and value to, the organization." So, who should you invite to the table when it comes to planning and managing your association's private online community? Community managers ...
 
Don't Let Your Organization Become a Lumpy Snowball
15.10.2015
This short article was inspired by a recent article in Wired. Dell. EMC. HP. Cisco. These Tech Giants Are the Walking Dead. The author raises interesting points and provoked me to write this article. I hope I similarly provoke others to think, write, and discuss. My comments are not so much about these companies in particular, though much of what I say may ring true for them. More Makers Please and Less Takers For too long now, many companies have been fixated on the short run. A short-term focus cripples a company, little by little. It is exacerbated ...
 
The Mindfulness of Working Out Loud
15.10.2015
by Simon Terry - 'Pay attention in a particular way - on purpose in the present moment and non-judgementally' - Jon Kabat-Zinn Reinforcing loop Mindfulness and working out loud go hand in hand. John Kabat-Zinn's definition of mindfulness echoes many discussions of working out loud. We need to be purposeful. We suspend judgement. We focus on what we are doing now. Working out loud is one practice that helps bring a mindful approach to work. Working out loud can bring many of the same benefits of mindfulness practices too. In addition to helping us to ...
 
Die 4 typischsten Denkfehler im Change Management
15.10.2015
...und warum sie so schädlich sind. Schon um die 80 ist sie, die alte Dame. Und sie rockt den Saal noch immer. Andere in ihrem Alter haben die Bühne längst verlassen. Vergessen oder zumindest verdrängt - durch jüngere, buntere Paradiesvögel. Aber "Change" ist nicht wegzudenken. Mit ihren Helfern und Helfershelfern - Change Agents, Change Teams, Change Communication, Change Management - tourt sie durch sämtliche Unternehmen dieser Welt. Denn Wirtschaften hat heute nun mal mit stetiger Veränderung zu tun - und so kommen wir nicht umhin, die Dame ins Boot ...
 
Disruptiv? Strategisch! Wie Sie disruptive Geschäftsmodelle in Konzernen etablieren
14.10.2015
von Willms Buhse - Wer in etablierten Firmen irgendetwas mit Digitalisierung zu tun, hat, kann das Wort "Disruption" kaum noch hören. Wer sich nur sporadisch damit beschäftigt, für den klingt es nach wie vor wie ein Damoklesschwert über einem dem Sterben nahen Großkonzern. Und das ja auch zurecht. Die Verdrängung etablierter Unternehmen durch frische Startups passiert tatsächlich. Internationale Firmen machen es uns vor. Während deutsche Startups stolz sind, wenn sie für große Konzerne arbeiten dürfen, treten Silicon Valley Startups schon mit dem Ziel ...
 
Making Collaboration as Pervasive as Dial Tone
14.10.2015
The problem with most workplace collaboration technologies has been that to actually boost productivity, they have to be widely used, and they have to be widely trusted. If either of those is not true, employees fall back on phone and email. As an executive at RingCentral, I have nothing against phone calls. Knowing when to pick up the phone, rather than using some other form of digital communication, is an essential business skill. As a technology, making and taking phone calls reliably may not be novel, but it's essential - and as a cloud phone ...
 
No More Naysayers: A Rebuttal to Why I Don't Jive
14.10.2015
... title caught your attention? Introducing social collaboration to a business isn't always an easy undertaking. We are asking people within all levels of an organization, including executives and senior leaders, to change the way they work. As with any change management process we are bound to hear negative feedback from tentative users. As community managers engage employees in the change process it is important to address any hesitation and uncertainty. Here is a list of the most common reasons why people don't use Jive, equipped with rebuttals ...
 
How To Do Something About Email And Not Just Add To It Every Day
14.10.2015
by Walter Adamson - As we move towards collaboration and social media tools in business we need to find some ways to help us shift from old habits which restrict the opportunity to be more productive, and one of those is to be able to shift from email. Why Shift from Email? Some might see "email bashing" as part of the evangelism of community software (Enterprise Social network) vendors and social business advocates. But the real goal is not to eliminate email but to transform towards a social, collaborative enterprise where we share knowledge and find ...
 
Key Outcomes from Building a World-Class Digital Experience for Your Employees
14.10.2015
I run my company's intranet. I don't do it alone; I've got lots of help. I have a team of folks that know more about what we do and how we do it than I do. I have a support team on the information technology side that knows how the servers and software are supposed to behave. And, I have a group of people that come up with the content for the site. So, what do I do? It is safe to say that I don't actually "run my company's intranet" -- no one does that alone. I'd say I am responsible for it, but so would my boss, and probably her boss, and I'm sure ...
 
Professional Social Graphs
14.10.2015
[...] Experts have long argued about the optimal structure of a person's professional network. Some say that a dense, cohesive network brings more social capital, while others argue that a sparse, radial network, one that provides opportunities for innovation and entrepreneurial activity, equates to greater social capital. Erd?s' network shows both patterns - a densely connected core along with loosely coupled radial branches reaching out from the core. The people in the core/center of your network probably know the same things you do, while ...
 
How To Engineer Serendipity
14.10.2015
It isn't happy accidents -- It's a state of mind I'd like to tell the story of a paradox: How do we bring the right people to the right place at the right time to discover something new, when we don't know who or where or when that is, let alone what it is we're looking for? This is the paradox of innovation: If so many discoveries -- from penicillin to plastics - are the product of serendipity, why do we insist breakthroughs can somehow be planned? Why not embrace serendipity instead? Because here's an example of what happens when you don't. [...] ...
 
Great NASA story on checklists
14.10.2015
by Nick Milton - The NASA CKO office publishes a series of "learning from experience" stories on their blog called "my best mistake". This is a great way to spread the concept that mistakes make great learning opportunities. It's not so much a "mistake" story as a "value of learning" story. David tells how we was in a small plane preparing for landing when suddenly ... [...] As David concludes: "Why do I love checklists? Because a checklist helped avert what could have been some serious unpleasantness. And because rather than letting my imagination ...
 
10 Examples of Companies With Fantastic Cultures
14.10.2015
Having great company culture is no longer just an option. Today's workers consider it as much as they consider salary and benefits. In fact, fantastic company culture is almost expected along with other traditional benefits. While the culture that works for one company might not work for another, you can learn a lot from companies who are doing it right, and get started on company culture hacks of your own. [...] Takeaways: Zappos hires according to cultural fit first and foremost. It has established what the company culture is, and fitting into that ...
 
Social Collaboration: Stell dir vor, es wird digital und keiner macht mit
13.10.2015
Mit großem Enthusiasmus und Budget wird sie gerade aufgesetzt: die neue Social Collaboration-Plattform beim Chemieunternehmen GreenChem. Effizienter Wissensaustausch. Schnellere Informationsflüsse. Mehr abteilungsübergreifende Zusammenarbeit, weniger Silodenken. Ein Bollwerk gegen die nervige E-Mail-Flut. Enterprise 2.0 & Social Intranet - bald endlich auch hier ... Doch dann erreichen den Leiter der Unternehmenskommunikation plötzlich immer mehr Mails mit gepfefferten Fragen: Die Rechtsabteilung möchte wissen, welche Themen da eigentlich künftig ...
 
Führungskräfte werden zu Community Managern
13.10.2015
Nadine Steinhübel befasst sich seit 2011 mit der Digitalisierung von Unternehmensprozessen. Im Fokus ihrer Tätigkeit steht einerseits die Digitalisierung der externen Unternehmenskommunikation und andererseits die digitale Transformation der internen Kommunikation - Stichwort Social Collaboration und Social Adoption. Des Weiteren hat sie Erfahrungen als Trainerin sowie als Kommunikations- und Marketingexpertin gesammelt. Interview mit Nadine Steinhübel - Digital Marketing Manager bei der NORDSEE Holding GmbH Wie sieht deiner Meinung nach der Status ...
 
Benefits of Social Collaboration
13.10.2015
The Potential for Social Collaboration Innovation is a hot topic in business right now with an ever growing need for companies to deliver better products and services. A key ingredient for fostering innovation is enterprise collaboration. Until a few years ago, collaboration was often limited to smaller teams, but this could introduce a higher risk of duplicative efforts occurring simultaneously in larger companies. With the development of enterprise social networks (ESN's) comes improved collaboration to include all employees across all organizations ...
 
Working Out Loud: Speaking with Leadership (Part 2 of 5)
13.10.2015
Part 2 "Speak Up" "Senior leadership isn't interested in what I have to say." "They (leaders) don't care what we think." "We are just the hired help here." "I don't have time and I am not really motivated" "I have tried before and it didn't work." I hear phrases like this often. I have heard people say what they can't do and what leaders aren't willing to do for most of my career. What I have found is that people make assumptions about leaders based on their personal perspective. The reality may be very far from a personal truth. In fact, there are ...
 
Developing Mastery in a Digital Age
13.10.2015
by Kenneth Mikkelsen and Harold Jarche - [...] Like Fangio, leaders must have their eyes on the future and scan the world for signals of change. Intelligence about the future is a key resource for building robust strategic trajectories for companies. We live in a world that increasingly requires what psychologist Howard Gardner calls searchlight intelligence. That is, the ability to connect the dots between people and ideas, where others see no possible connection. An informed perspective is more important than ever in order to anticipate what comes ...
 
Talking is better than email
13.10.2015
Many people feel that the best form of communication is to talk to each other, ideally face to face. That's why people have meetings after all, sometimes travelling long distances just for that "one meeting". I am not advocating that we should have more meetings, but the point is that having conversations to work out the best way forward is why we meet. If people can't do face a face to face meeting, a phone call often works, either a 1:1 call or a conference call. Getting hold of someone on the phone can often be difficult, because they are in too ...
 
Don't limit learning through "top 10" lists
13.10.2015
by Nick Milton - Transferring only the "Top 3" or "Top 10" lessons creates an arbitrary and unnecessary limit on learning. I reviewed a project a few years ago where the team decided to collect and discuss on their Top 10 lessons (actually 20, as they captured the Top 10 engineering lessons, and the Top 10 project management lessons). It puzzles me why they chose 10 lessons. This was a multi billion dollar project, and I bet they learned more than 10 things. So why restrict it to 10? Why not 12? What if there were 15 lessons - would we not record numbers ...
 
The Engagement Gap: why executives and employees think differently about employee engagement
13.10.2015
by Brian Solis - Employee engagement means something different to executives and employees. Ask any employee if they feel "engaged" and most will tell you "not really." Ask executives about the effectiveness of employee engagement programs, and you'll most likely hear, "we're doing great!" This disconnect hidden in plain sight creates what I call the Engagement Gap and it is leading to millions lost in productivity and also the loss of great talent. For example, according to Gallup, actively disengaged employees cost companies $450-to-$550 ...
 
Soft skills are not soft
13.10.2015
by John Wenger - I once had someone suggest to me that I would not be capable of working amongst the "brutality" of business life. I listened with great interest as there might have been some truth in what they were saying. Upon extensive reflection, I considered what might be behind their comment, as it intrigued me enormously. It intrigued me because in my past working life, I have worked with people who were involved in the criminal justice system, having committed some of the most abhorrent acts upon other humans, and never felt myself "soft" or ...
 
Unlocking the Benefits of Self-Management Without Going All In on Holacracy
13.10.2015
This article is by Mike Arauz, co-founder of August, an organizational design firm that helps teams develop their capacity to learn and adapt quickly, together. Mike is also a co-author of the Responsive Org Manifesto. I remember that Monday morning well. It was too early to be at the office, and the team sipped coffee anxiously, waiting for the meeting to start. For the past two months, every day seemed to bring bittersweet news about the future of our business. One day we were going to pull through. The next day we were doomed. Understandably, the ...
 
What's Your Purpose?
12.10.2015
by Luis Suarez - Apparently, 'two thirds of digital transformation projects fail'. I know that headline may well be both a bit too provocative and rather pessimistic at best, but I guess we can't deny there are far too many reasons out there as to why that may be happening, as Dion Hinchcliffe himself wrote, quite nicely, over 6 years ago, in a rather insightful article titled: '14 Reasons Why Enterprise 2.0 Projects Fail'. Even today. When looking into it with a bit more detail though, one can find that perhaps, right at the heart of the matter, one ...
 
Stop, collaborate and listen: Five tips for fostering enterprise collaboration
12.10.2015
The benefits of collaboration within the enterprise are almost limitless. According to a 2014 Deloitte report commissioned by Google Australia, businesses with collaboration at their core are worth an estimated A$46 billion per year to the Australian economy. Moreover, the study also uncovered the massive potential for companies to inject an additional A$9.3 billion in annual value to the local economy, just by making the most of collaboration opportunities. Further results from the report indicated that businesses that prioritise collaboration are ...
 
Why is a Community Roadmap Important?
12.10.2015
Note: the following post is an excerpt from Building a Community Roadmap, a free eBook published by TheCR. What is a Community Roadmap? A community roadmap gives direction to your community program. Your community strategy describes your destination. The roadmap helps steer you there. Roadmaps often look like project plans, detailing specific activities and the resources required. Roadmaps mark milestones in a community's journey, making tracking progress easier. What a Roadmap Can Do for Your Community Align priorities Communicate value Organize planning ...
 
The CoP application form?
12.10.2015
by Nick Milton - You can take two main approaches to the creation of Communities of Practice - Top Down, or Bottom Up. One company mixes the two through the use of a CoP application form. Communities of practice are one of the main building blocks of a KnowledgeManagement framework, and many organizations will seek to create, launch and sustain a number of networks, as a pilot within Knowledge Management Implementation. The communities need to be chosen wisely. Choosing the wrong networks - those without the conditions for success - invalidates the ...
 
The Four Capabilities of a Social leader
12.10.2015
by Simon Terry - Senior executives need new mindsets and new capabilities to be effective in the networked work of the future. Four capabilities will help e executives make the most of their networks: Personal Knowledge Management Working Out Loud Leading in Networks Creating Value in Networks [...] Developing leader's practice of these key capabilities will enhance their effectiveness in enterprise social networks and the future of work. ...
 
The audience for working out loud
12.10.2015
by Simon Terry - The audience for working out loud is another worker trying to learn just like you. The audience is not the entire world. Adopting a minimum in viable post is one way that people can overcome the barriers to working out loud. Another is to focus on the audience for your working out loud. Many people are reluctant to work out loud because they assume their audience is the entire world. They are concerned their work in progress won't we be appreciated by everyone. The audience for working out loud is another struggling worker just like ...
 
Adapt or Perish: Why HR Is Going Extinct
12.10.2015
Attention: The world changed and HR failed to keep pace. If you're in HR (or People Operations, Talent, Human Capital, or another name for "people responsible for people issues"), I'm glad I have your attention. Don't take my word - it's not hard to find articles discussing the failure, pain and removal altogether of HR. Business leaders debate and discuss splitting and fixing HR. The Harvard Business Review was more direct in a recent edition - their headline? "It's time to blow up HR and build something new." Someone will always be responsible for ...
 
How to adopt a 5-hour workday and make time for extraordinary living
12.10.2015
The nine-to-five grind has created a cult of workaholics. Lawyers, consultants and investment bankers pride themselves on putting in 12-hour days, and those of us who can get by working eight hours consider ourselves lucky. What most people don't know is that the eight-hour workday is an outdated standard that was first introduced in 1866. In 1914, Henry Ford cut the workday in half to boost productivity and reduce turnover among factory workers. Unfortunately, the eight-hour workday hasn't budged since. Never mind that the Information Age represents ...
 
Wissensmanagement: Der Kollege, mein Lehrer
09.10.2015
Mitarbeiter wissen viel, und wenn sie ihr Wissen weitergeben, profitiert das ganze Unternehmen. Immer mehr Manager erkennen das und unterstützen das Lernen vom Kollegen. Doch viele schöpfen das Potential nicht aus. Hamburg - Beim Chemiekonzern BASF surfen 40.000 Mitarbeiter in einem sozialen Netzwerk herum. Sie schreiben, klicken, kommentieren, und das während der Arbeitszeit. Und die Chefs fördern das sogar. Denn "connect.BASF" ist ein Social Intranet, eine Art konzerninternes Facebook. In fast 5000 virtuellen Gruppen tauschen Beschäftigte auf der ...
 
Working out Loud - Verständnis für den Wandel in Unternehmen
09.10.2015
von Sebastian Thielke - Was ist das größte Hindernis das einer Veränderung im Wege steht? Vorbehalte, Abstraktionen und daraus resultierende Ängste bei den Menschen, die diese Veränderung erleben, mitmachen und mit diesen umgehen müssen. Wie steuert man diesem Hindernis im Change Management entgegen? Man gestaltet den Wandel als positives, praktisches und erfahrungsbezogenes Erlebnis für alle Mitarbeiter zusammen. Und hier kommt Working out Loud ins Spiel. Es ist die ideale Herangehensweise jeden Menschen persönlich abzuholen, für jeden erfahrbar zu ...
 
Digitalization works!
09.10.2015
von Oliver Burkhard - Eigentlich ist das Bild mein Beitrag, denn es fasst meine Rede auf dem Handelsblattgipfel Industrie 4.0 zusammen. Und es steht drauf, was für HR bei der Digitalisierung wichtig ist: Ja, es ändert sich viel. Aber wenn wir dahin schauen, wo unsere Mitarbeiter schon digitalisiert arbeiten, sehen wir, dass Digitalisierung mehr Chance als Bedrohung ist. Das heißt aber auch: Wenn die Industrie digitalisiert ist, braucht auch HR ein Update. Und zwar: Beim Thema Führung, Kultur und Werte Führen und geführt werden in komplex-digitalen Umfeldern ...
 
Understanding the Business Benefits of Social Collaboration
09.10.2015
by Christian Buckley - One of the major benefits of participating in events around the world is that it provides an opportunity to sit and listen to Office 365 and SharePoint experts, with their different backgrounds and perspectives, sharing ideas and solutions for common collaboration problems. "One thing that is clear is that there are no unique problems -- organizations across the globe want to improve employee communication, enhance productivity, and ensure project or project success through collaboration." When customers engage with Beezy, they ...
 
4 reasons why people join an online community
09.10.2015
Peter Furtado of simplysucceed lays down the key reasons for people to join a particular community on the company social collaboration platform. Broadly speaking, people join a community for one of four reasons: They want to contribute to getting something done - shared purpose They want to connect with others in a similar life condition - shared circumstance They want to acquire or impart knowledge or skills - shared practice They want to explore or express their passion - shared interest. One of - or a mixture of - these four motivations lies behind ...
 
What the new ISO 9001 really says about KM
09.10.2015
by Nick Milton - I have mentioned here and here the inclusion of Knowledge within the 2015 revision of ISO 9001. The new version of this international quality standard has been published, and we can see the final wording of the Knowledge clause. The inclusion of Knowledge Management within ISO 9001, 2015 edition marks a huge change within the world of KM. For the first time one of the global business standards makes an explicit mention of Knowledge as a resource, and specifies expectations for the management of that resource. We can now see the final ...
 
Digital Transparency and Permanence
09.10.2015
by Prof. Gerald C. (Jerry) Kane - How can enterprises balance the good and the bad of digital transparency? advertisement Digital Transparency Permanence Bubble Social Media When information behaves in unexpected ways, it can find its way to places where it can be beneficial that were not identified beforehand, argues Jerry Kane. This post is part 3 in a 5-part series focusing on the potential impact of social media within the enterprise. Part 1 dealt with a framework for understanding how social media supports relationships and content in ways that ...
 
We may deal in numbers, but it's a people business
08.10.2015
Embrace your 'human economy' What business mindset shapes your leadership values? For many years we've embraced the idea that knowledge, combined with technology, is the value capital that drives business growth (the knowledge economy). In turn, many leadership strategies seek to foster and capitalize upon knowledge within the workplace. This makes a lot of sense. Knowledge is integral to innovation and being competitive. But some researchers, such as author and ethics management expert, Dov Seidman, suggest that we've reached a "watershed moment, transitioning ...
 
Enterprise 2.0 is the Total Quality Management of the 21st century
08.10.2015
In the 1950s, Japanese companies began their path to glory based on a new form of thinking largely built on the ideas of W. Edwards Deming. The age of quality had begun. In this post, I will argue that there are significant parallels between the ideals of Total Quality Management (TQM) and Enterprise 2.0, and that technology is finally ripe for an even more thorough application of many of Deming's ideas. The philosophy of Total Quality Management Total Quality Management is a management philosophy according to which the entire staff of an organization ...
 
Wirearchy and Social Network Collaboration
08.10.2015
Within a wirearchy, problems are solved by engaging with distributed knowledge sources within social networks. As such, there are currently three social collaboration/wirearchy capability clusters we all need to develop: Technology, Engagement, and Content. According to digital workplace researcher Jane McConnell--who each year publishes a report on digital workplace trends--"A multi-year perspective shows that organizations are moving toward ways of working that reflect the principle of wirearchy." Even though the term, "wirearchy," was created by ...
 
The curious case of the forgetting curve
08.10.2015
by Nick Milton - The learning curve is a common phenomenon we see in Knowledge Management. As an organisation acquires more knowledge, their performance increases as they "climb the learning curve". However without care and attention, the curve can reverse, and become a forgetting curve. Here is a case history where that happened. I have blogged before about our Bird Island exercise, probably the longest running KM experiment in the world, and about how it demonstrates in a very clear way that Knowledge management can drive performance. It is like a ...
 
The Changing Definition of Collaboration
08.10.2015
The word "collaboration" can be difficult to concretely define because it means different things to different people. We live and work in a world of constantly shifting jargon. Someone's always trying to coin the next "it" phrase, the next "BYOD" or "Internet of Things" or other trend that will light the internet ablaze. As such, even commonplace terms can get a little muddy after years of misuse, changing definitions and evolving technology. Take "collaboration," for example. How would you define it? What does it mean to you? Depending on industry, ...
 
What Does IBM's Cognitive Computing Era Mean For Collaboration?
07.10.2015
by Alan Lepofsky - One of the most common complaints from employees is that they can't keep up with the vast amounts of information available to them. Many of you have heard me talk about the issue not being email overload, nor even information overload, but rather input overload. We have too many places to look for, or respond to people, content and conversations. But what if computers could do that for you? What if they could eliminate having to know where content was, which was the most relevant, what needs your attention now or what you can avoid ...
 
Making Employees the Stars of the Intranet Homepage
07.10.2015
Social intranets are different from traditional intranets. Rather than just featuring top-down communication and content, social intranets are dominated by interaction and contributions from users. As a result, employees tend to feel a greater sense of ownership over a social intranet. It's a channel for everybody, not just for corporate messages. When delivering a social intranet, it's important to make sure that the way you organize your homepage and its content reflects that the channel is for everyone. As the entry point into the intranet, the homepage ...
 
Eight key principles for successful collaboration
07.10.2015
To achieve success, we have identified 8 principles for successful collaboration. The move to a different style of work requires integrated thinking between the three key pillars of any organisation - its people, its workplaces and its technologies. By looking at the psychological, the physical and the virtual, a different set of behaviours can be established (such as collaborative work) with new processes supported by innovative infrastructure. Activity Based Working (ABW) - the agile business Become less physical - migrating to the cloud Adopting ...
 
How We Learn. Why Getting Work Done Will Require Asking Questions
07.10.2015
As we find out from Mark K. Smith's Learning theory: models, product and process, educational psychologist Säljö (1979) carried out some years ago a research about what adult students understood by learning. Quoting Mark K Smith, the results of the research exhibits five main approaches to learning: - "Learning as a quantitative increase in knowledge. Learning is acquiring information or 'knowing a lot'. - Learning as memorizing. Learning is storing information that can be reproduced. - Learning as acquiring facts, skills, and methods that can be retained ...
 
Volunteer Management: 12 Volunteer Opportunities for Members in Your Online Community
07.10.2015
A major issue for associations everywhere is the acquisition of volunteers. It is not uncommon for an association's organizational structure to have volunteers that outnumber the staff. Typically, one staff member is doing the job of three, so finding volunteers is critical to their sanity. Convincing someone to volunteer time out of their over-scheduled life is no simple task. Also, the people that you are recruiting are simultaneously being propositioned by other organizations. You're competing against PTA, sports leagues, homework, aging parents, ...
 
How to govern enterprise social network groups
07.10.2015
by Stan Garfield - I have written about the debate over whether to control groups in an enterprise social network (ESN), or to let them go unimpeded. If you decide to govern groups, here are suggestions for how to use regular reviews and ESN analytics to do so. Ask those who are thinking of creating a new group, "Are you willing to regularly monitor the group, and to have it measured by the following health indicators?" Not redundant with other groups At least one post to the group per week Posts by more than two different people No questions left unanswered ...
 
How KM governance evolves as KM becomes embedded
07.10.2015
by Nick Milton - One of the KM elements we looked at as part of our 2014 global KM survey was KM Governance. We asked the respondents to identify which of 12 KM governance elements they applied as part of their KM program. we also asked them to assess the level of maturity of their KM program. Among other things, this allows us to see how KM governance evolves as a KM program becomes more mature. The 12 incentives were as follows (listed roughly in order of application). Knowledge Management Strategy Defined Approach to KM (eg Knowledge Management Framework) ...
 
The changing rules of trust in the digital age
07.10.2015
During a recent stay at the Disney Swan hotel in Florida, I confess I did something in the bathroom I have done many times before. I used one too many towels and carelessly left them on the floor. It's not something I've thought much about before: I leave the hotel and who's to know? But something struck me as I walked out the door. I would never do this as a guest staying in a place on Airbnb. I behave differently because of the reputation system in place that means not only do I rate hosts but they rate me. Trust lies intimately between the perceptions ...
 
Was ist denn mit dem Intranet los - Relaunch oder neu denken?
06.10.2015
von Sebastian Thielke - Wenn man sich die Web-Landschaften oder besser gesagt die Intranet-Landschaft in den Unternehmen anschaut, dann fällt bei vielen auf, dass hier einiges auf einem doch recht statischen oder sogar aufwändigen Stand der Technik, Umsetzung und Nutzung ist. Es läuft eher mäßig als rege. Interessant ist hier die Frage: Wie wurde das Intranet gedacht, was bedeutet es für das Unternehmen und wie wurde es den Mitarbeiter gezeigt? Um die grundlegende Frage hinter dem Intranet zu klären und zu zeigen, was denn nun mit diesem Intranet los ...
 
We Need Both Networks and Communities
06.10.2015
Henry Mintzberg - If you want to understand the difference between a network and a community, ask your Facebook friends to help paint your house. Social media certainly connects us to whoever is on the other end of the line, and so extends our social networks in amazing ways. But this can come at the expense of deeper personal relationships. When it feels like we're up-to-date on our friends' lives through Facebook or Instagram, we may become less likely to call them, much less meet up. Networks connect; communities care. Marshall McLuhan wrote famously ...
 
How to give knowledge shelf-life
06.10.2015
by Nick Milton - The best knowledge is always the freshest, but sometimes we need to preserve knowledge for longer term use. How can we do this, without losing the freshness? Every cook knows that it's best to cook with fresh tomatoes. There is nothing sweeter that a fresh tomato, still warm from the sunshine, picked fresh from the vine. However a fresh tomato does not stay fresh very long, and if we want to cook with tomatoes long into the winter, we need to find a way to preserve them for the longer term. Hence the tome spent by many a gardener/cook ...
 
5 digital workplace lessons Volkswagen ignored
06.10.2015
I drive a Volkswagen Golf (petrol to be clear!) and until two weeks ago I felt high levels of trust in the brand. Not so much now. My car and I are going through 'a rocky patch'. Exactly how and why the emissions testing scandal happened will emerge in time but even before the specifics are charted, from what I know about the company and the practices, there are five digital workplace lessons that the company clearly ignored - five ways that a progressive digital workplace would have reduced the chances of such a catastrophic error happening in the ...
 
Here's Why "Flexibility" Is Key For The Future of Your Intranet
05.10.2015
by Tim Eisenhauer - When shopping for a company intranet, one of the most common things that people encounter is the decision to go with either flexible social intranet software or software that takes a "one-size-fits-all" approach. If the latter gets a positive response for any reason, it's probably because people are still afraid to truly embrace the many benefits of flexible social intranet software in the first place ... or ... they don't even know they have the option of flexibility! After all, implementing a company intranet is typically ...
 
Working Out Loud: Show Up (Part 1 of 5)
05.10.2015
This is a five part series about working out loud and engaging people across multiple organizations in order to tackle tough problems in knowledge management. Showing Up and Working Out Loud - SHOW UP WHENEVER POSSIBLE. - Ask to speak with senior leaders, chances are they will see you. - Advocate for yourself and others. - Speak to the heart and mind. - Have faith and courage. Part 1 "Show Up" In you We Trust If you are invisible, no one can see you. If you are quiet, no one can hear you. If you aren't present, you can't be felt. After 9/11 the Pentagon ...
 
The 11 Most Valuable Community Management Skills
05.10.2015
[...] And this year, we have asked people to rank the skills most valuable for their current jobs from the 50 skills in the Community Skills Framework. Think community folks have a lot on their plate? So far, survey participants have ranked 42 of the 50 skills over 3.0 in importance on a scale of 1 to 5. And 11 community management skills have scored over 4.0. In no particular order, they are: Listening and Analyzing Promoting Productive Behaviors Empathy and Member Support Member Advocacy Community Strategy Development Measurement, Benchmarking and ...
 
The knowledge interchange system
05.10.2015
by Nick Milton - Knowledge is derived from activity, and re-used in activity. However the path between the two is not linear, and needs some form of "knowledge interchange system". Knowledge is generated in operational work, which very often takes the form of projects. In projects, people from many disciplines come together to deliver an objective or to create a product. Knowledge is re-used in projets. However in its journey from project to project, knowledge is handled and managed using a different dimension. This can be the dimension of Practice ...
 
Better Ways To Reward Employees: Six Rules For Incentives
05.10.2015
It's a famous story: "In a Soviet nail factory, leaders wanted to improve the performance of workers. When they paid workers for the total weight of nails produced, all nails became bigger. When they paid workers for the number of nails produced, all nails became smaller." Many of us have first-hand experience with incentive schemes sending companies off a tangent, or even backfiring on their people's productivity. It's no surprise because most managers use rewards incorrectly. "Do rewards motivate people? Absolutely. They motivate people to get the ...
 
Digital Transformation -- Beyond the Individual
05.10.2015
Beyond the Individual to the Organizational Commons Digital transformation starts with the individual. As digital spreads inside an organization, from person to person and team to team, the organizational commons begins to emerge. However, organizations quickly arrive at a make-it or break-it moment. Either digital remains an ad hoc, nice-to-have activity, or the organizational commons takes shape and digital transformation gets real. By organizational commons, I mean networks and communities where resources, information and content are created by many ...
 
What's your social collaboration raison d'être?
02.10.2015
by Angela Ashenden - One of the most frequent pieces of advice I offer to organisations considering a social collaboration initiative is to be clear why your organisation needs to be more collaborative. It's not enough for your goal to simply be "better collaboration", you need to unpick exactly what advantages better collaboration will bring you, and how these relate to your organisation's broader strategy. Not only will this make it much easier for you to convince key stakeholders that this is a worthwhile investment, it will also help you ...
 
How to conduct a health check of your ESN
02.10.2015
by Peter Furtado - The health check is the ultimate way to measure the ROI of your enterprise social platform (ESN), to prove the value of your work and to argue for further investment. The health check of your enterprise social platform (ESN) should be carried out at regular intervals, probably around two months after launch, and ideally at six-monthly intervals thereafter. Health checks are complex activities, and as you would expect require looking at every dimension of the platform against the original and evolving objectives set for it, and assessing ...
 
5 Best Enterprise Social Networks [Expert Review]
02.10.2015
Too much noise, not enough collaboration, too many emails flying about the place... So you figure your company would benefit from using a social network. Great idea - there are tons of benefits for your employees. But where do you start in choosing one? To help you out I've chosen the five best enterprise social networks you should consider, and I've asked experts in the field (practitioners, not vendors) for their thoughts on the pros and cons of each one. Connections Jive Socialcast Yammer Chatter [...] Summary I hope this article has given you ...
 
Working with internal communications to drive social collaboration at your organization
02.10.2015
To make sure you've taken the proper steps to get to this point in the process of launching an Enterprise Social Network (ESN) at your organization, let's do a quick recap. By now you should have: Worked to gain leadership buy-in (post #1) and true support for your proposed efforts Ran a test/pilot study (post #2) on your new network to gain key insights on member usage, trends and data analysis Crafted a well-rounded strategic plan (post #3) with timelines, milestones, resources and constraints and budget requirements Before you deploy your ...
 
Who Has Time to Waste Time?
02.10.2015
There are plenty of solutions bandied about to solve the never-ending problem of employee inefficiency. A recent study combined with additional research indicates it's not a matter of just throwing technology at the problem, but making sure companies know exactly what they're trying to fix. Too often, companies take a haphazard approach toward trying to elevate how well everyone uses their time. Leaders want to tap into technology. Others want the time spent in other efforts to improve morale. What's the right solution? Another Study, Similar Results ...
 
Get Rid of Unhealthy Competition on Your Team
02.10.2015
[...] And so, even when leaders don't explicitly paint a win-lose game for new recruits or new team members, the competitive mindset is essentially the default for most high-achieving professionals. It's overlearned in school. In every industry, those hired by elite organizations have competed in endless small contests along the way to achieve these positions. This isn't bad in and of itself, of course. But, the unintended consequence is a mindset that views success as a zero-sum game, where my success depends in part on your failure. This fosters an ...
 
Work Email is Dying. What's Next?
02.10.2015
"Don't tell anyone!" Ray Tomlinson can't remember what he wrote when he sent himself the world's first email back in 1971, but his colleague Jerry Burchfiel remembers what Ray said when he first showed him what he'd done: "Don't tell anyone! This isn't what we're supposed to be working on." The breakthrough occurred when they were working at Bolt Beranek and Newman (BBN) on ARPANET, the precursor to the internet. But the breakthrough coupled with Ray's worry didn't spread the beast. Sasha Cavender of Forbes put it this way: "That worry ended when Larry ...
 
6 steps for digital transformation
02.10.2015
Here are six steps for digital transformation that you can take to progress from innovative strategy development, to an architectural framework, to practical execution. In terms of digital transformation initiatives, there's a lot of talk right now in terms of strategy and less emphasis on practical execution. Everyone wants to advise the CEO and the board, but these discussions often only take the conversation so far. So how should an organization think beyond the strategy and get to transformative execution and outcomes? It's important to develop ...
 
Everyone's talking Digital and it's Dangerous
02.10.2015
by David Terrar - Everyone's talking digital - either disruption or transformation and it's dangerous. Plenty of books with digital in the title and that's dangerous. Plenty of events around the digital topic and that's dangerous too. It's dangerous because this is too important a topic to be diluted by being overhyped. We're actually talking about business survival in a World where the only constant is change, and that change is accelerating. So where are we at and what can you do to make sense of the hype? First, we've been talking digital since Nicholas ...
 
Are You Ready for Adoption and Growth of Social Business?
01.10.2015
In Part Six of the Blog Series on Social Business Strategy, we discuss the need to think optimistically by planning for adoption and growth of your social business. There's a funny thing about in-house product launches - you spend an awful lot of time planning for "what if's". What if people don't participate? What if people say the wrong things? What if people hate it and never come back? You might get so caught up in planning contingencies that you miss the most exciting "what if" of them all - what if people love it? What happens when you get ...
 
The Language of Engagement
01.10.2015
by Rachel Happe - Having a well crafted community strategy and roadmap is critical to enabling effective outcomes, but translating that strategy into your engagement approach is equally critical and often overlooked. People tend to communicate in online communities they way they do elsewhere and that can often be the wrong approach. What's the problem? In most business communications the emphasis is on being declarative and crafting a well thought-out and complete thought. Whether that is an email, a presentation or a press release, we try not to leave ...
 
Are You Getting The Full ROI From Your Employee Community?
01.10.2015
It's no secret: implementing and maintaining an employee community or social intranet is a significant investment for any business or organization. With ready-to-launch solutions costing between $50,000 and $75,000 to launch, and custom communities designed from scratch costing between $100,000 and $300,000, it's important that businesses work with the right employee community solutions provider and maximize their ROI. How To Measure Online Employee Community ROI Businesses and organizations launch online communities for their employees for many reasons. ...
 
Analyze this: Useful ESN analytics
01.10.2015
by Stan Garfield - I have written about enterprise social networks (ESNs) and metrics. This post combines the two to discuss which metrics are helpful in managing an ESN. My colleague, Lee Romero, wrote a series of posts about Community of Practice Metrics and Membership in November, 2008. Here are more recent comments from him about how to report metrics for ESNs: Focus on reporting KPIs and not just raw counts. KPIs almost always are ratios or percentages, because just a raw number is pretty useless. As an example, Total members, New members, Posts, ...
 
Implicit and Explicit Knowledge - Capture, Centralize and Communicate It
01.10.2015
When Stan's colleague Heather decided to quit her job, their former boss didn't seem blue. "Don't worry," he told Stan. "We'll find someone in a minute." Heather had been the office's assistant for eight years, and soon after she left, everything turned into chaos. Although her paper handling job looked easy to many and didn't require advanced computer science skills, her implicit knowledge had been irreplaceable long after. All types of knowledge are valuable - but that's a lesson that most organizations learn the hard way, most precisely when employees ...
 
Brand Content Strategy for Enterprise Knowledge and Information Management
01.10.2015
When it comes to knowledge and information management, enterprise systems possess very specific content needs. Even at high volumes, content needs to be sleek, user friendly, and brand appropriate. Yet, very few firms think in terms of content strategy, never mind branding, when it comes to approaching the content within knowledge management systems. With all the focus on system organization, management, and implementation, the actual content (the words, images, and related language-centric materials) being created and managed often becomes a secondary ...