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Curated hints on Digital Transformation, Enterprise 2.0, Enterprise Social Networks, Social Intranets, Social Collaboration, Knowledge Management, HR 2.0, ... and all the rest
Dr.-Ing. Carsten Rose – Effective: 30.09.2015

Archive 09/2015

Social Business Digest by caro - Archive 09/2015
All together now
30.09.2015
Tools such as Slack, HipChat and Glip claim to supercharge collaboration by streamlining communication and freeing up your inbox. But first you have to get everyone on board. Every morning, advertising professionals around the globe fire up their mobile phones and computers to start their day. But instead of going straight to e-mail, the people of adland are increasingly turning first to chat and project-management tools that promise to manage their information flow in a more structured and efficient way. What's changed? More than 25 years into its ...
 
How Enterprise Social Networking aids employee collaboration
30.09.2015
With the surging popularity across the globe for Social Networking, there is a continuous need to imbibe the ease and networking capabilities of Social Networks, internally within the organization. Thus, building a Social Network for the employees is the next step towards building stronger employee relations, professionally, and to an extent personally. The idea is to bring real time communication inside the enterprise; to have a platform that brings together employees of the company inside a private and secure enterprise social network to connect, ...
 
More than just words: why social collaboration needs executives to lead by example
30.09.2015
by Angela Ashenden - Senior executive buy-in and commitment is often cited as a vital element in the success of a social collaboration initiative, but I've found that the reasons behind this aren't always comprehensively understood, meaning that often it doesn't quite go far enough to be worthwhile. Of course, any project that requires adoption by multiple departments within a business ideally needs the support of top-level management; without it, you risk your efforts being undermined by corporate politics (particularly where your initiative is seen ...
 
Using Team Workspaces with Social Features to Improve Collaboration & Productivity
30.09.2015
Few things are more crucial to the success of a business than efficiency. Wasted resources, time and effort are a drag on both productivity and profits. While most companies are aware of this risk, as a business grows, it can become more compartmentalized, causing communication and organization to break down. Managing Increased Complexity One way to address and remedy this common concern of a growing business is through the creation of specific departments, groups and teams to offset this lack of coordination. Being proactive is key; for example, a ...
 
How a Social Feed Can Contribute to Business Success
30.09.2015
86 percent of marketers said social media was pivotal for business. Social networks were new and novel less than a decade ago, but these days their presence is ubiquitous. Businesses have been capitalizing on their marketing and PR power for years now over the Internet. The 2013 Social Media Examiner Report found that 86 percent of marketers said social media was pivotal for business, with 89 percent of those surveyed stating that increased visibility was the top benefit, leading to more business traffic, leads and sales. Beyond Social Media Marketing ...
 
Why we really hate email, and implications for future digital workplaces
30.09.2015
Email forces us into constant task switching and is inefficient by design. But these particular weaknesses shine a light on the future of digital working and where vendors and experts can lead us. Ugh. We all hate email... am I wrong?! The scourge of the modern workplace. Experts create extensive systems to help people deal with email. Some organizations or individual "social collaboration evangelists" go on crusades to stop using email. Many intranet and digital workplace projects set key performance indicators (KPIs) of reducing email by some percentage. ...
 
The Strategy of Engagement: Shared Value
30.09.2015
by Rachel Happe - This is the first in a series of three blog posts where I discuss the role of community strategy, operations and tactics - and share lessons we've learned at The Community Roundtable working with hundreds of members and clients. A community can succeed with a great strategy even if the community management tactics are poor. A community will fail if the strategy is poor - even if the tactics are great. Poor engagement is largely seen as a tactical problem - not enough members, the wrong type of members, not enough content, poor ...
 
Want an ESN playbook? Here is ours!
30.09.2015
by Jeff Ross - Playbooks - whether for sports teams or businesses - contain a variety of tactics and detail to help those using them perform at their best in accomplishing their objectives. Playbooks continue to gain in popularity and use by community managers for online communities. They are useful both for those managing external communities as well as internal communities used by employees of a business. I've known for years that we've needed a playbook at Humana to better document our efforts at managing and growing a successful enterprise social ...
 
The Genesis of a KM program
30.09.2015
by Nick Milton - Knowledge Management programs do not come from nowhere. There is usually a set of circumstances which combine to bring KM to the forefront. This is the story of the set of circumstances that combined to kick off KM at BP in the 1990s, taken from Gorelick et al. These circumstances include A structural need for knowledge sharing A successful proof of concept Inspiration from outside, and A compelling business case In 1995 a significant organizational change occurred in BP's structure. It went from a traditional hierarchy to a federal ...
 
Rethinking Ignorance: It's Not So Bad After All
30.09.2015
In 400 BCE, Socrates was not afraid of ignorance. Rather, he recognized the importance of embracing what he did not know. He explained to his fellow Athenians the value of not "thinking they know" that which they "do not know". If one does this, they are wise. (Plato's Apology) Ignorance creates an ambiguous, uncomfortable state, one in which the senses are heightened to taking in new knowledge and the mind is constantly reeling, searching for fulfilling questions. Such a state is optimal for both learning and discovery. The power of this state, which ...
 
Kann Social Collaboration die Basis für die Digitale Transformation sein?
29.09.2015
Seit nun mehr als 10 Jahren ist der Einsatz von Social Collaboration Werkzeugen und Plattformen in vielen Unternehmen ein Thema. Unzählige Konferenzen, Treffen und weitere Veranstaltungen wurden durchgeführt und endlos lang haben dort die überzeugten Enthusiasten über ihre Ideen, Erfahrungen und Projekte berichtet. IT-Abteilungen haben viel Geld aufgewendet, um gut vorbereitet zu sein, wenn der Ansturm aus den Fachabteilungen auf sie zu kommt und diese (mittlerweile nicht mehr) neuen Tools auszuprobieren und einzusetzen. Die Ergebnisse sind jedoch ernüchternd. ...
 
Kompetenzen für den disruptiven Wandel
29.09.2015
Die Mehrheit der deutschen CEOs geht davon aus, dass sich ihr Unternehmen in den nächsten drei Jahren grundlegend verändern wird. Grund für die Transformation ist vor allem die Digitalisierung. Sie muss deshalb auf der Agenda der Firmenchefs ganz vorne stehen. Große Unternehmen und Startups in den USA gehen angesichts der Herausforderungen durch die Digitalisierung bereits neue, für Deutschland ungewöhnliche Wege. Sie lassen ihr Geschäftsmodell kritisch prüfen, um Schwachstellen zu entdecken. Dazu stellen sie es in der "Community" des Silicon Valley ...
 
The rise of the relationship-driven workplace
29.09.2015
Organisations often view their workforce as an amalgamation of highly talented individuals bringing their own unique skills and experience to the table. Indeed, the strength of a team has traditionally been built upon the knowledge of individual members, who have all come together as a collective. As such when interviewing potential candidates, organisations tend to look out for attributes such as experience, knowledge and personality - as this collective IP will eventually come to define the calibre and competitive advantage of the company. However, ...
 
Four Employee Retention Strategies For The Modern Workplace
29.09.2015
Companies waste money on recruiting and still lose talent because they haven't really kept up with employees' needs. In 2015, millennials surpassed gen Xers to become the largest generation in the U.S. workforce. And while they often get blamed for a whole range of changes (good, bad, and indifferent) in the modern workplace, studies show that baby boomers, gen Xers, and millennials' priorities largely align on key job-related issues: fair treatment, opportunities to grow, flexible work hours, and measurable impact of their work. That ...
 
User Generated Content Drives Social Communities
29.09.2015
In Part Five of the Blog Series on Social Business Strategy, we discuss the importance of filling your intranet with meaningful and relevant content that will attract people. User generated content drives social communities. It's the life blood of the community and what keeps people coming back to participate in the discussion. Employees will catch on quickly to the value of your social intranet as soon as they see interesting topics and valuable information. They will be more likely to return if they can see clearly that the information and conversations ...
 
Lower the bar. Share more #wol
29.09.2015
by Simon Terry - The minimum viable blog is the least amount of content to communicate an insight and start a discussion. Many people don't share their work and ideas because their standards for publishing content are high. Their few posts could run in a newspaper or even a peer reviewed journal. Many people hesitate to work out loud for fear their work is not good enough. A minimum viable blog is not the end point of an idea. It is a test. By elaborating an idea just enough, the minimum viable blog starts a conversation and draws out more inputs through ...
 
The verbs of Knowledge Management
29.09.2015
by Nick Milton - I posted recently an analysis of KM definitions, concentrating on the nouns. Here is an analysis of the verbs. The idea to look at the verbs was suggested by "the other" Nick Milton in the comments to my previous blog post. I took a collection of 65 KM definitions and did a quick word count. [...] So now we have 6 verb clusters, to go with our 7 nouns. At the moment, it seems possible to perm any combination of these into any KM definition you want, but the most generic definition from an analysis of all existing definitions seems to ...
 
Diverse networks, strong relationships
29.09.2015
by Harold Jarche - Sharing complex knowledge requires trusted professional relationships. You cannot just throw people together and hope they will work effectively on difficult problems. [...] Being engaged with a diverse network of people who share their knowledge makes for more effective workers. Understanding how to do this becomes a key business skill in the network era. [...] It is not the size of our networks that matters, but the diversity of opinions and expertise that we can draw upon, in order to prevent group think, or an 'echo chamber' effect. ...
 
5 Things Everyone Gets Wrong About Work Culture
29.09.2015
What do you know about work culture? It's a hot topic amongst leaders, their teams, and the media as of late, but organizational culture is far from a new concept. Although it's discussed more often now, company culture has existed since the immemorial past, when the very first organizations formed. Most of the contemporary conversation centers around organizational cultures that stand out, either as extraordinarily unique or positive, or as cautionary examples of what not to do. Those standouts are valuable examples to learn from, but they're not exclusive. ...
 
Do Enterprise Social Networks Over Promise and Under Deliver?
28.09.2015
Enterprise Social Networks (ESNs) promised to revolutionise and democratise the work place, to empower us to collaborate and communicate like never before. They said goodbye to overloaded inboxes and old school communications and assured that they would cut through the noise to make our lives easier. Have they under-delivered? Facebook's mission: 'to give people the power to share and make the world more open and connected. People use Facebook to stay connected, to discover what's going on in the world, and to share and express what matters to them.' ...
 
Remote Employees: Cracking The Culture Code
28.09.2015
The benefits of working remotely can go on and on - avoiding the dreadful rush-hour traffic, saving commute costs, balancing work and life and more. It is no surprise that Forrester predicts almost half (43%) of the U.S. workforce will be remote by next year. But there is one major drawback. As convenient as working remotely can be, it often leads to a lack of culture that prevents it from becoming a truly desirable option. Working at home just does not deliver the firsthand experience that many people tend to seek - fun and lively ping-pong sessions, ...
 
How push-to-talk solved interruptibility for our remote team
28.09.2015
Knowing when it's a good time to interrupt a colleague is a challenge in remote work. To paint a better picture, my colleague and I are two engineers not only building a product, but doing it with 9 time zones and the atlantic ocean between us. If we shared an office, it'd be easy to know whether a colleague is actually available or deeply engaged in some activity: just look over or peek in their office. Being a remote company, we needed another way to make that work. I know that we're not alone in this quest, because researchers have been trying to ...
 
4 cases where you don't need knowledge management
28.09.2015
by Nick Milton - I have argued strongly in the past for Knowledge Management to be business-driven, and to be introduced as a solution to specific business needs; for Knowledge Management to be a strategic business support tool. But what if there is no business need? What if the company is working in a mode of "It works - let's not mess with it"? What if the inefficiencies of having no KM are a cost the company can well afford to bear? What if knowledge is not a competitive advantage? In cases like this, Knowledge Management can be a distraction. Here ...
 
Surprise! Why don't people share their knowledge?
28.09.2015
I am reviewing a bunch of KM material at the moment as I develop KMRt's new KM101 course. Several people have been very generous to allow me to use their teachings and some of them are papers from my Masters degree program. One of those really struck me as I re-read it today, almost ten years after I first came across it and I wanted to share what today I see as a critical problem with the way some companies found their KM systems. Ask most knowledge managers who people don't share, in fact, ask most managers this and you will usually get ...
 
How to bridge the boundary? Determinants of inter-organizational social software usage
28.09.2015
Abstract: Based on their positive experiences with intra-organizational enterprise social software (ESS), the first organizations are currently deploying ESS in an inter-organizational context. Nevertheless, hardly any research has addressed aspects pertaining to the commonalities of and differences between ESS and existing forms of inter-organizational information systems (IOS). Following an information-processing view, and based on a systematic literature review, as well as on the results of an exploratory interview study, we propose a conceptual ...
 
Fachabteilungen sollen die größte Barriere auf dem Weg zur digitale Organisation sein
25.09.2015
Silos in Unternehmen blockieren digitale Transformation, hat die empirische Studie "Von starren Prozessen zu agilen Projekten - Unternehmen in der digitalen Transformation" von Hays in Zusammenarbeit mit PAC herausgefunden. Vor allem das Insel- und Konkurrenzdenken der Fachabteilungen (72 %) stellt die größte Barriere auf dem Weg in die digitale Organisation dar. Zudem sind die Freiräume für die mit der Digitalisierung verknüpften Change-Maßnahmen begrenzt: Das Kerngeschäft nimmt zu viel Zeit in Anspruch (65 %). Im dynamischen Tagesgeschäft mit seinem ...
 
ESN and the politics of the business
25.09.2015
Launching a successful enterprise social network (ESN) involves working with the organisation's politics and culture. In many cases these may not be ideally suited to a 'social' method of working. The graphic below explores how engaged staff are based on their perception of how they see their circumstances. It is based on a survey conducted among British employees in 'Employee Engagement: How British Business Measures Up'. Applied to a specific business, such perceptions are good indicators of the company's culture. Some ESN evangelists ...
 
When Downsizing becomes Dumbsizing
25.09.2015
by Nick Milton - Downsizing is a popular response to commercial pressures on a company, If they want to improve the look of their balance sheet quickly, they reduce their payroll costs. But all too often, downsizing leads to dumbsizing. Losing people is an attractive short term option to the finance department - its quick, you can cut a lot of cost, and you (in theory) end up with a leaner and meaner organisation. However when the people you lose hold most of your organisational knowledge (which often happens when you cut higher paid jobs), you lend ...
 
4 Warning Signs of a Toxic Organizational Culture
25.09.2015
Some signs are obvious: employees crying at their desks; higher churn rates than the tables at a fast food restaurant; inhumane working hours -- throw in some unfair pay, and you've got the idea. "The problem is that most toxicity in work culture hides behind a veil of innocuousness." Just like with physical toxicity, a few trace elements here and there aren't often noticeable, or dramatically damaging. But as those trace elements add up, the toxicity concentrates, quickly outweighing the positive aspects of the organizational culture you've worked ...
 
4 Secrets of Passionate Organizations
25.09.2015
How can your team reach its potential? What if you could add a dose of passion to every member of your team? How do you improve productivity and morale? In his new book, Performance Breakthrough: The FOUR Secrets of Passionate Organizations, Mike Goldman reveals the four secrets for creating a more passionate organization. With 25 years of experience coaching organizations of all sizes, Mike Goldman has seen what works and what doesn't. I recently spoke with Mike about how to create performance breakthroughs. "The first step to a performance breakthrough ...
 
Cracking the digital code: McKinsey Global Survey results
25.09.2015
Most companies have yet to realize digital's full value, and leadership and talent are among the biggest hurdles to success. Those making headway are reshaping strategies, devoting their best people to digital, and keeping them engaged. Going digital is quickly becoming common practice -- or at least a common mandate -- at many companies. But while most executives have high expectations for the business benefits of digital initiatives, according to McKinsey's newest survey on the topic,1 the results suggest that digital's promise seems more of a hope ...
 
The Secret to Smart Groups: It's Women
25.09.2015
A fleet of MIT studies finds that women are much better at knowing what their colleagues are really thinking. It's another reason to expect the gender wage gap to eventually flip. The concept of "general intelligence"--the idea that people who are good at one mental task tend to be good at many others--was considered radical in 1904, when Charles Spearman proposed the theory of a "g factor." Today, however, it is among the most replicated findings in psychology. But whereas in 1904 the U.S. economy was a network of farms, mills, and artisans, today's ...
 
How to Build the Social Ties You Need at Work
24.09.2015
Relationships at work matter. Getting along with your coworkers not only makes your days more pleasant but also makes you better at your job. So what should you do if you realize you're eating lunch alone every day or that you don't even exchange pleasantries with your colleagues? How can you build more social connections at the office? How do you reach out to people, particularly if you're an introvert or work remotely? What the Experts Say "We're human beings and we need contact with people," says Annie McKee, founder of the Teleos Leadership Institute ...
 
Learn from the Practice of Work with #wol
24.09.2015
by Simon Terry - Working out loud is key practice to move beyond the theory of work. Working out loud helps solve the obstacles of work, tests ideas and creates interactions to keep work grounded in reality. The most theoretical conversation in the modern workplace is often when a stakeholder says 'I agree'. What they are actually saying is 'I agree in principle to your approach given our common theoretical understanding of what you are doing, the absence of obvious obstacles and my limited understanding of the context'. Agreement like that falls apart ...
 
IT vs. Communications: Who Drives Your Intranet?
24.09.2015
by Sam Marshall - Who sets the agenda for your intranet? This is one of the questions we were interested to find out when my company worked with Warwick Business School last year to look into intranet governance. As you might expect, the majority answer was "Internal Communications" (see the pie chart below). However, this answer masks some of the tensions that exist in a power tussle between departments, particularly with IT. Who Holds the Purse Strings? Power Struggle vs. Strategic Partners [...] ...
 
How to develop a leadership culture
24.09.2015
10 tips for empowering your people to lead. Are you fostering an environment that cultivates and empowers leadership from your team or are you stifling it? When we asked CIOs throughout Australia and the US to identify the top 12 skills that their people needed to succeed as an IT professional and leadership was one of them. And it did not matter if the team member was in a traditional leadership role or not. Obviously if someone was a vice president, leadership was a required skill, but even if someone was in a role we think of as not requiring leadership, ...
 
FAQs in KM - a form of pseudo-dialogue
24.09.2015
by Nick Milton - I have often posted here about the power of dialogue in knowledge sharing. But how can you have dialogue with written knowledge? Dialogue is a form of conversation in which the participants are trying to reach mutual understanding. It is a process of exchange of views and of knowledge, of both sides asking questions and of listening to the answers. It is a combination of listening, advocacy, reasoning and consensus-seeking. Dialogue means "talking it through." It is hard to imagine effective knowledge exchange without some form of dialogue. ...
 
Employees Care More About Compensation Than Employers Think
24.09.2015
Employees can really only thrive in a great culture. Your team needs to work for a company where they are appreciated. It's really all about the perks. False, false and false. Employees have needs, wants and aspirations for their career. While these are all important company attributes to consider, they aren't the only things employees pay attention to when they are on the job search (regardless of if they are already employed). They do care about their salary. They do care about the benefits. They do care about hitting each monetary rung in the corporate ...
 
Eight takeaways from prof Andy McAfee's second machine age discussion
24.09.2015
SUMMARY: The Second Machine Age is upon us. What matters now is our capacity to embrace what it means beyond the buzzwords that go with it. At Dreamforce 2015, prof Andrew (Andy) McAfee delivered an entertaining and absorbing session that talked to the topic of our needing to be more nerdy. It is worth picking apart because McAfee speaks to topics that are coming into view for many enterprise buyers. These are my eight takeaways contextualized into the thrust of modern consulting engagements: Technology remains an aid to our decision making but it can ...
 
Five reasons why social should be at the heart of digital transformation
23.09.2015
In marketing, it can sometimes be hard to keep up. Brands are desperately re-structuring teams, updating/renewing/ripping out old technology and business practices in favour of new approaches - all with a view to engaging, building relationships and transacting with the connected customer of today. If you're like me, you will geek-out on the opportunities to cross-fertilize data streams, integrate new technologies, smash apart "the way we do things" and generally disrupt, rebuild and make better! If you're not, I understand how digital transformation ...
 
How 4 Companies Are Crushing Team Silos
23.09.2015
As organizations grow, leaders need to keep teams communicating and pursuing common milestones. We discuss four examples in which high levels of cross-functional communication was successfully implemented. Who hasn't experienced the challenges that come with company silos? As organizations grow, leaders need to keep teams communicating and pursuing common milestones. The process requires planned experimentation from almost every team member--creative, technical, and otherwise. This level of coordination doesn't just happen. It comes from careful ...
 
Five Ways Leaders Build Community
23.09.2015
Whether we work on large teams, rotate between different groups, oversee our own smaller businesses or volunteer our services, we all have a need to belong. People feel valued when those they connect with, provide support and encouragement. Being part of something bigger than ourselves is very empowering and helps us grow. That is why community is so important to leaders as it instills a sense of direction and worth. What is community? A basic definition might be: a feeling of camaraderie with others, as a result of sharing common attitudes, interests, ...
 
Ten worst practices for communities of practice
23.09.2015
by Nick Milton - This list comes from Asif Devji of the ComPrac community. It is his list of the top ten worst practices, or "what not to do to have a successful CoP". It's a great list, and very thought provoking Don't ... Expect a CoP to change your organizational culture Incorporate a CoP into an unstable organizational environment Use a CoP to filter down organizational talking points Be exclusivist in your selection of CoP members Fail to recognize employee participation in your CoP Control the discourse in your CoP Leave your CoP to ...
 
Perfection is the Enemy of Engagement
23.09.2015
by Rachel Happe - How do you react when you receive a perfectly crafted report? Hear an adamant and decisive opinion from an expert? Watch a TV show? Receive a gift? Do you jump in and change it or immediately mash it up into something different? Unless you are unusual you accept it or reject it but you probably don't engage deeply with it and make it your own. It's not structured for interaction. The subtext is that the work is done, the messiness has been cleaned up and it has been delivered to you in a perfect state. It is a product, not a discussion ...
 
Warum das Mobile Intranet das klassische Intranetportal verdrängt
22.09.2015
Wenn man heute von "Mobile Intranet" spricht, meint man damit meist den mobilen Zugriff auf die Webseiten des Intranets. Dieses Szenario löst aber die Probleme der Benutzer nur bedingt. Mobile Benutzer benötigen eher Funktionen wie eine Verbindung ihrer mobilen Notizapplikation zu SAP oder eine Liste aller verfügbaren Meetingräume auf dem aktuellen Stockwerk. Die hohe Akzeptanz von mobilen Applikationen und deren gleichzeitig schwache Integration ins Firmenintranet führen so zu einer neuen Form der "Schatten-IT". Die Integration von mobilen Apps wird ...
 
Can enterprise social networks really improve the customer experience?
22.09.2015
Social media has already changed the way we interact in our personal lives, and it is now beginning to transform the way that many businesses connect both with their customers and with their staff. By using enterprise social networks, organisations are able to be far more responsive to their customers as well as enhance the quality of service they provide. In our report entitled 'Putting social media to work', we looked at how the use of enterprise social networks has changed the working practices of a number of retail and service sector organisations. ...
 
The Best Community Managers Have These 5 Traits
22.09.2015
Do you have an unfaltering attention to detail? Stellar sense of humour? Penchant for puns? In the newest entry in our mini-series on community management, we tackle the traits community managers need to have in order to get a handle on the brand, the community, the product and the newest trends. A community manager's role covers a mix of customer service, marketing, PR and brand evangelism. It's no wonder our expert interviewees couldn't agree on one, single import trait. So, here's the top five five traits of successful community managers. Empathy ...
 
6 Tips For Business People Who Are New To Online Community Management
22.09.2015
Due to its newness in our business lexicon, "online community management" is a term that is often met by feelings of confusion. Most business people don't have much experience with online community strategies. Research often reports online communities strategies amongst the most effective marketing and customer relationship strategies, while it is also one of the most underutilized approaches. However, with proper resource planning. learning how to launch, plan, and grow your community doesn't have to be so scary. So, take a deep breath and read ...
 
Social, to Knowledge Management's Rescue?
22.09.2015
Knowledge management -- as most people think of it -- never existed. So anyone proclaiming its "death" can't be right. How can something that never existed die? Let me explain. Knowledge Management Meets Enterprise 2.0 Last week I read an interesting article by Nick Inglis (@nickinglis), "Knowledge Management rises from the dead." In it, Inglis suggests the resurrection of KM is due to Enterprise Social Networks (ESN), which got me thinking. In spite of what I said above, I do believe knowledge management is alive and kicking in various forms and ...
 
The most powerful incentives in KM
22.09.2015
by Nick Milton - Another interesting result from our 2014 Knowledge Management Survey was a comparison of the effectiveness and use of common KM incentives. The bar chart above shows the result for 8 mechanisms for incentivising KM, namely Clear management directive for KM KM embedded within normal job expectations Centrally organised recognition scheme Peer recognition scheme KM added to personal objectives KM added to "expected competences" Gamification Monetary or material award [...] We can make the following conclusions The most powerful incentives ...
 
Corporate Learning In A Volatile, Uncertain, Complex, Ambiguous World
22.09.2015
by Rawn Shah - The recent NY times article admonishing apparently an extreme, pressured culture at Amazon, begs us to question the company's often-stated 14 leadership principles. Aside from the validity of the journalistic approach or the he-said she-said anecdotal evidence from both sides of this case, what is evident is that leadership principles can have an impact on the culture of the organization, and we need to be careful of how we interpret them. Leadership is a very experiential and practical activity, not just a quality. There are also concepts ...
 
How to Upgrade the Industrial Organization to the Age of Ideas?
22.09.2015
Do you suffer from corporate obedience? Are you wealthier but not healthier and happier than your parents? Does your employer demand your "all" without guaranteeing a continuity of employment in return? Are you stressed, anxious, disengaged or frustrated? Fair chance that you are trapped in an old-style steam-engine organization, custom-built to suppress collaborating, problem-solving, innovating and socializing. Perfect for repetitive tasks, standardization, and efficiency. Disastrous for inspiration, purpose, trust, innovation and making a difference ...
 
The Social Collaboration Taxonomy
21.09.2015
As our Social Collaboration Survey demonstrated, user adoption is clearly the top concern for many large enterprises where senior management struggles to convince the rest of organization to transition towards more participative, transparent and agile ways of working. Nonetheless even companies that are mature enough to win the adoption battle quickly learn how participation may bring other and much more subtle questions such as: How to prevent chaos while still stimulating a pervasive user adoption? How to orchestrate communities in order to facilitate ...
 
The top 8 ingredients that will form the workplace of the future
21.09.2015
Successful workplaces will depend on eight core principles to enable effective collaboration for Millennials, Generation Z and beyond. The move to a different style of work requires integrated thinking between the three key pillars of any organisation - its people, its workplaces and its technologies. By looking at the psychological, the physical and the virtual, a different set of behaviours can be established - such as collaborative work - with new processes supported by innovative infrastructure. The agile business Become less physical - migrating ...
 
How to recognise a KM opportunity
21.09.2015
by Nick Milton - Implementing Knowledge Management involves identifying opportunities where KM can help the business. But how do you spot these opportunities? I explained in this post that implementing KM is not just a case of rolling out a Knowledge Management framework, but also need to involve looking for opportunities where KM can help the business. You can recognise these opportunities at two scales. The first scale is the "proof of concept" trials - small interventions with a KM tool or process, so people can see it in action, and realize that ...
 
The Customer is the Meme
21.09.2015
The key to transforming an old-model organization is to flood it with the experience of the customer. The experience of the customer is the spear point of change. If anything is going to shift organization-centric thinking, it is a constant stream of examples of the difficulties customers have when interacting with the organization. For years, organizations have become more and more distant from their customers. They have used technology to create a great digital wall of separation. Digital touchpoints are not about humans touching each other, but about ...
 
Are You Investing in the Workforce of the Future? Or the Workforce of Yesterday?
21.09.2015
Six tips for building a more agile, digital-savvy workforce to compete in the IoT economy. Five years from now, the workplace as we know it won't resemble what we see today. Seventy-five percent of businesses will be digital businesses by 2020, according to analysts, but only 30 percent of these ventures will succeed. Why? The growing deficit of multi-skilled talent is a major contributing factor. If analysts' projections are accurate, we're looking at a global shortage of 38 to 40 million college-educated workers by 2020 - just five ...
 
Arbeitsplatz der Zukunft: "Schluss mit der Basta-Mentalität!"
21.09.2015
Was müssen Firma und Chef der Zukunft bieten? Und wie müssen beide sich wandeln, um für echte High Potentials attraktiv zu sein? Ein Gastbeitrag zum Arbeitsplatz der Zukunft. Um es vorweg zu nehmen, es gibt auch eine gute Nachricht: Führung hat sich in den letzten Jahrzehnten stets weiterentwickelt. Und zwar weiter im positiven Sinne. Selten sind die Evolutionssprünge derart groß gewesen, wie in den letzten 15 Jahren. So bahnte sich Führung vom Verwalten berufsalltäglicher Abläufe den Weg ins moderne Leadership, wo die Gestaltung und das Heben von Möglichkeiten ...
 
How to support corporate moments on the ESN
18.09.2015
Peter Furtado of simplysucceed describes how an enterprise social network (ESN) can prolong the life of your corporate events by increasing awareness of their significance among staff. Corporate moments - regular major events that involve a large number of people across the business - are a time to engage people on the employee social network (ESN). The platform can enhance the event itself by extending the coverage not just to people who can't attend, but to include the build-up and the aftermath. The platform can change the event, and its meaning ...
 
8 Social Leadership Strategies ANYONE Can Master
18.09.2015
Like many people, you've probably become a bit jaded about social media. It's hard to produce good content. You can't get noticed. You can't generate leads, etc. Or like me, you find you waste a lot of time on social media! What if I told you I'm no "social media guru" - my business is enterprise software - but I've picked up some useful tips that I'm glad to share. What if I told you that you can dramatically improve your influence, views, shares, connections and productivity on social media by imitating what the true social media masters do? First ...
 
Companies look for email alternatives
18.09.2015
More companies are seeking email alternatives to curb an overabundance of information. Email is slowly declining as the go-to communication tool for enterprises, as other technologies that convey emotion and context become more ubiquitous and easier to use. As a necessary evil of the workplace, email sending, checking and deleting consumes a large portion of an employee's day. A 2012 study by New York-based consulting firm McKinsey & Company said 28% of an employee's time is devoted to reading and writing emails. By other estimates, employees ...
 
Telling vs "finding out" in knowledge management
18.09.2015
by Nick Milton - When it comes to transferring practices, people are more receptive to knowledge they discover for themselves, rather than being told by someone else. As an example, imagine staff in a hospital have developed an improved process for patient administration. This could be shared by hospital management in one of two ways. Firstly the hospital managers could publish this to their patient admin staff as an example of good practice. My guess is that the rate of take-up will be low. Secondly they could say to their staff "these people seem ...
 
Organizational culture is largely invisible
18.09.2015
by Torben Rick - What have the invisible man and the organizational culture in common Too many leaders assume they know what their organizational culture is. Often they think that it can be summed up in a slogan, like: "We have a culture of innovation" or "We're an action based culture." Others assume their values statement adequately represents their unique culture. But in many cases they are ignoring or not paying attention to what's below the organizations surface. They have a tendency to focus on "The way we say we get things done" and don't focus ...
 
Kristalline Intelligenz: Keine Frage des Alters
18.09.2015
Altern erfordert bekanntlich eine Menge Humor. Da helfen auch keine besänftigenden Euphemismen von Herren in den besten Jahren und Frauen in der Blüte des Lebens. Das klingt zwar allemal besser als Hitzewallungen und Midlifecrisis, hilft aber auch nicht gegen manche Mythen, die sich etwa im Berufsalltag hartnäckig halten: Jung, dynamisch, talentiert - seit Jahren sieht so der ideale Mitarbeiter aus. Vor allem jung. Entsprechend rapide sinkt die Arbeitsmarktattraktivität der Menschen mit steigendem Alter. Besonders in schnelllebigen Branchen, in denen ...
 
Enterprise 2.0, Where Art Thou?
17.09.2015
by Luis Suarez - While I was putting together yesterday's blog post I kept thinking about something that's been on my mind for a while and which I think is also going to help redefine, or reassure, depends on how you look into it, the next stage of my blogging mojo over here. Essentially, what will I continue to blog about? Over the course of the years, if you have been a long time reader, you may remember how there were a number of themes I kept coming back to from Knowledge Management, to Collaboration, (Social) Learning, Online Communities and, specially, ...
 
Will companies ever embrace a culture of messaging?
17.09.2015
A study finding email remains the most important digital tool for American workers reveals some significant obstacles to the adoption of the kinds of collaborative applications that will be required to compete in 2015 and beyond. Email's roots go back to the early 1960s, making it a technology that is more than half a century old. Its business adoption began in the early 1990s, hampered by confusing and incompatible technologies, along with the usual legal and security concerns that accompany any new technology into the workplace. But once it took root, ...
 
Social Business Depends on Measuring Success (and Failure)
17.09.2015
In Part Four of the Six-Part Blog Series on Social Business Strategy, we discuss the importance of having a clear vision of what success means and how to measure it. In order for your social business launch to be successful, you need to have a clear picture of what success means. In the beginning stages success can be measured by participation. As your social intranet matures look for other ways to measure success - the number of topics covered, reductions in the numbers of meetings, reductions in email usage. The Importance of "Small Victories" Small ...
 
Key to effective teams: Smarter communication rather than smarter people
17.09.2015
What do the COO of Facebook, Sheryl Sandberg, and the CEO of General Motors, Mary Barra, have in common? First, they are incredibly wealthy, successful and influential women within their respective fields. Second, they both rely on their teams to help perpetuate the success of their organizations and themselves. When their teams perform well, it shows up on the stock exchange and in their financial statements. Unfortunately, teams do not always function or perform to the best of the individual members' abilities and the scrutiny of the organization's ...
 
How to be a source of ethical influence in your company
17.09.2015
Have you ever wanted to keep your organization from doing something wrong and failed to get your point across? Or, are there times when you could keep your organization out of hot water, but no one will listen? It doesn't help to know right from wrong if you can't influence others to do the right thing. Utilize these five tactics to get your co-workers' buy-in and influence ethical decisions in your organization. Use the element of surprise Reason from the outside in Argue from common goals Go out in front Think ahead [...] ...
 
Management through conversations
17.09.2015
by Nick Milton - Much of management involves talking about things, and Knowledge Management is no exception. Many management disciplines are based on conversation, especially those disciplines which seek to raise awareness and change behaviours of an issue. Safety Management, for example, is driven by conversations about safety in order to drive awareness of safety issues, identify mitigating actions, and promote safe behaviours. If nobody discusses safety, then safety becomes a low priority issue, or an invisible issue. The conversations raise it to ...
 
Turning Strategy Into Action via Enterprise Social Networks
16.09.2015
by Walter Adamson - When I saw a quote from Bill Quirke about the "real value of internal communication" it nudged in me the often-felt frustration in seeing enterprise social networks (ESN) being deprecated to simply vehicles for "communication" and "collaboration". As for internal communication the real value of an ESN is to drive actions which reflect business strategy. The purpose of an activity is to aid the business outcomes Almost all organisations see the "merit" of improved collaboration and communication in the qualitative sense. Fewer are ...
 
People, Not Features, are Key to Social Business Strategy
16.09.2015
In Part Three of the Six-Part Blog Series on Social Business Strategy, we explore the importance of shifting the focus away from features and onto meaningful human interactions that drive adoption. The goal of any social business strategy is, of course, business. You want to drive productivity by improving employee engagement. You want to convert tacit knowledge - the "know-how" that's tucked away inside your star performers' heads - into explicit knowledge that can be shared between workgroups. Finally, you want to reduce time spent in meetings or ...
 
Tips to gain leadership buy-in to drive internal social collaboration at your organization
16.09.2015
The rise of Enterprise Social Networks (ESNs), such as Yammer, Jive, Tibbr and others, have become the hot trend in mid- to large-size organizations seeking better ways to connect employees in real-time, particularly via mobile devices. A major factor in the need and growth of ESNs at organizations spawns from vast shifts in the way employees now work. With increases in the remote workforce population, from flexible working environments to geographically disparate teams, ESNs help bridge those communications gaps. A 2015 study by Altimeter Group entitled, ...
 
Avoid These 7 Common Community Management Mistakes
16.09.2015
Community managers are the voice of a brand on social media. They interact and engage with the brand's followers daily, and they build virtual relationships with the community. Therefore, it's important to avoid these common community management mistakes. Sounding Like a Robot Being Boring Taking Forever to Respond Not Engaging Not Listening Being Careless Not Having Community Management At All [...] ...
 
A story of how reciprocity sparked knowledge sharing
16.09.2015
by Nick Milton - Reciprocity is often cited as a driver for knowledge sharing behaviours, but sometimes people have to experience the benefit for themselves first. before they are willing to share with others. This is a story about one such example. Back in the days of the BP Knowledge Management program, in the late 1990s, we were travelling the world, spreading the news about Knowledge management and engaging different BP business units in conversation about the value KM could bring. One of our tours took us to South America, where we visited several ...
 
Why and How to Value Your Information as an Asset
16.09.2015
Use the Gartner Information Valuation Method to apply the same rigors to valuing your information assets as you do to other critical enterprise assets. Imagine a retail manager with no record of his store's inventory and no way to gauge its value. Or consider a CFO who has no record of her company's financial assets nor their value. Or an HR executive with no company directory, employee ratings nor compensation data. That's the state of information management in most organizations today. Business leaders and IT executives increasingly wax about how ...
 
Siegfried Lautenbacher: Eine "High Performance Collaboration" wird dort realisiert, wo "Herz, Hirn und Hand" zusammen agieren!
15.09.2015
von Bjoern Negelmann - Mit dem IOM SUMMIT 2015 versammeln wir wieder Projektverantwortliche und Experten zum Erfahrungsaustausch rund um die Themen Social Intranet, Social Collaboration und der digitalen Transformation der Arbeit. Das zentrale Thema der diesjährigen Veranstaltung ist dabei die Frage nach den Empfehlungen und Erfolgsfaktoren für ein systematisches Veränderungsmanagement in den Unternehmen, bei dem Arbeitsweisen und Wertevorstellungen angepasst werden, um die Potentiale der "Social Technology" zu realisieren. Zu diesem Thema publiziert ...
 
4 ways to achieve cross-departmental collaboration and teamwork
15.09.2015
In any organization, communicating your needs to people in a different group can be like trying to converse in a language you don't understand. But it doesn't have to be that way. From personalities that clash to deadlines that conflict, cross-departmental collaboration isn't always easy. You might hear phrases like, "I just don't get those people in marketing. Why is every request for financial data for their materials a last-minute rush?" Or someone might complain about why it takes IT so long to clear help-desk tickets. In any organization, ...
 
How to Drive Social Adoption
15.09.2015
In Part Two of the Six-Part Blog Series on Social Business Strategy, we discuss the need for starting small when attempting to get massive participation across your organization. Success with social business depends on getting widespread participation throughout your organization. There's a paradox here - go for a big rollout and you could wind up with lackluster participation. Employees see that topics are sparse and conversations taper off before anything of value is delivered. Before you know it your social platform is a ghost town. Starting small ...
 
Why 90% of Organisations would NOT Survive a Digital Disruption
15.09.2015
Really? 90%? Well let me qualify that and say that that 90% includes those organisations that also try to take advantage of a digital disruption opportunity and are not successful. Nevertheless it's still a big number, so here is how we are justifying it. We provide some compelling 'reality data mining' analysis to support our case. Surviving a Digital Disruption will require a major change in the way organisations currently work Not as controversial? Well let's look at how Organisational Change guru and Harvard Professor John Kotter sees it in his ...
 
Collaboration - Mehr als nur Zusammenarbeit
14.09.2015
Was ist Collaboration? Wenn man das Wort "Collaboration" hört, denkt man zunächst nur an die Übersetzung "Zusammenarbeit". Doch was steckt dahinter? Collaboration bedeutet viel mehr als nur Zusammenarbeit. Der Begriff umfasst Vernetzung, Informationsaustausch, Erreichbarkeit, Arbeitsteilung, Mobilität und, und, und... Sicher könnte man noch zehn andere Schlagworte zu dem Thema aufzählen. Heutzutage sind immer mehr Unternehmen international unterwegs. Montags ein Meeting in Dubai, mittwochs in New York und die Woche danach ein Geschäftsessen in Kapstadt. ...
 
Babetteria 43: Fünf Vorteile des Social Intranets für Produktionsmitarbeiter
14.09.2015
Genau weiß ich es nicht, woher mein Faible für das Thema Social Intranet bei Produktionsmitarbeitern kommt. Vielleicht liegt es daran, dass es immer eine Herausforderung ist, die Mitarbeiter ohne Bildschirmarbeitsplatz einzubinden (siehe Babetteria 18). Zumal die Entscheider meist noch davon überzeugt werden müssen, dass sich die Ausgaben lohnen. Hier fünf Beispiele, die Ihnen helfen können, Ihre eigene Liste mit entscheidenden Vorteilen für Produktionsmitarbeiter zu beginnen. Zugehörigkeitsgefühl steigern Schichtpläne flexibel abrufen Schichtübergabe ...
 
Digitalisierung ist nicht genug - warum Organisationen und HR sich wandeln müssen
14.09.2015
Eine Vielzahl von Protagonisten versucht, Deutschland für die Digitalisierung zu begeistern. Führende Köpfe mahnen aber bereits: Das ist nicht genug! Auch Organisationen und HR müssen sich wandeln! Daher ist die Huffington Post ein ideales Medium, um diese Köpfe zum Wandel zu befragen, zumal die Huffington Post hier schon deutliche Botschaften verkündet hat, u.a. in den Diskussion zur Digitalisierung, aber vor allem zu New Work und New HR. Einer der wichtigsten Köpfe und Mahner ist Stephan Grabmeier. Mit dem Grandseigneur des Personalmanagements, Thomas ...
 
Encourage Collaboration, Discourage Groupthink
14.09.2015
Don't forget to think about corporate culture when evaluating cool new collaborative capabilities. No Jitter has posted several blogs lately on the idea of workstream communications and collaboration, including last week's piece, Overcoming UC Limitations, from TalkingPointz analyst Dave Michels. In case you've missed the coverage, the upshot is that workstream communications and collaboration (or WCC for short) sits at the intersection of collaboration, conferencing, messaging, telephony, and social networking - pulling in all sorts ...
 
Who killed the enterprise social network?
14.09.2015
by Virpi Oinonen - You might have come across slightly discouraging figures about the low success rates of enterprise social networks. People always to rush to roll out social collaboration tools like Yammer or Jive without realising that there are many enemies of social collaboration just waiting to strangle the fledgling network in its cradle. Here are some of the key reasons why your enterprise social network fails: There's no specific reason for people to use it The social network is treated as yet another communication channel The social network ...
 
How to Get Leadership Buy In to the Social Business Strategy
14.09.2015
In Part One of the Six-Part Blog Series on Social Business Strategy, we discuss the importance of getting senior leadership buy-in early in the process. There's a grim number that haunts executives, directors and managers - 70% of business change initiatives fail. That's an alarmingly high rate of failure but it's a number that keeps showing up in research spanning the last 20 years. And the main reason for this failure seems to be that strategies haven't been completely thought-through or don't have the support they need. According to Forbes Insights, ...
 
Brand your employees, not your organization
14.09.2015
Loyalty to an organization used to feature high on employees' priority lists. Today, employees seek meaning more from their actual occupations and less from organizational ideologies. As the Edelman study "2011: Trends in Organizational (Internal) Communications/Employee Engagement" explains: "People are more inclined to self-identify as individuals rather than part of a discrete organization or brand. This is enhanced and encouraged by one's ability to connect and link to one's peers and to find self-defined communities." Employees want to be engaged ...
 
What's Coming Next in Digital and Social in the Enterprise?
11.09.2015
/by Dion Hinchcliffe - I've been taking a close look at what's over the enterprise horizon for much of the year as the pace of technology change continues to accelerate, as most experts have long predicated and which will only continue. New platforms, technologies, product, services, and models are appearing at a constant pace these days. Many topics that are hot today were barely on anyone's radar a short while ago, from the blockchain and holacracy, to social performance management and trimodal IT, to name four of a great many important topics that ...
 
Building communities across cultures and borders
11.09.2015
People's reaction to change and risk is influenced by the culture you come from. Peter Furtado of simplysucceed describes how to approach cultural differences on your social collaboration platform. Corporate communicators in an international organisation need to consider how to get their message across to people for whom English may not be their first language - or a language they speak at all - and where cultural differences may mean that people react in unfamiliar ways. While the issues of addressing an international audience are difficult enough ...
 
The Rise of Digital Strategy in The Enterprise
11.09.2015
Speaking with more than 50 senior digital marketing executives over the past year, I was struck with how the velocity of digital growth has impacted corporate marketing operations. Specifically, digital as it represents strategic disruption, and business pivot opportunities through the web, in social, and mobile. More than half of the business leaders I spoke with report that team structures need improvement, because it is holding them back on execution. Who supports your digital team and who should be in charge of 'digital' in your company? This is ...
 
Networking: More 'give,' much less 'take'
10.09.2015
Cool quote: Matthew Bothner concludes the interview with powerful advice to MBA students, or indeed anyone looking to use networking, to advance their own status: give more than you take. "If I give something to you, you will reciprocate in some way - that is part of the human condition," he explains. "The failure path in networking is to go out and try as artfully as you can to take. If you build a network in a more authentic way, which is simply to give and create value where you can, you will build a reputation and status a lot faster than the typical ...
 
10 ways to build confidence and credibility in your digital channel
10.09.2015
When you're responsible for a digital platform within the enterprise it is critical to create confidence in the channel. Websites, intranets, social networks, collaboration platforms and apps need to have an air of credibility with stakeholders and users. If people don't trust your platform, don't think it has value or consider it poorly run, then adoption suffers, improvements are deprioritised and ultimately it may be replaced. There are many approaches that the teams behind digital channels can take to establish confidence and credibility. By acting ...
 
Nurturing engagement through a system of 'thank you'
10.09.2015
by Gloria Lombardi - "We are a 70 year-old plus financial institution. If we want to be around for other 70 years, the most resilient way is by engaging all our employees and nurturing a flexible, adaptable and highly performing culture," so says Lorne Rubis, the Chief People Officer at ATB Financial in Canada. Reporting directly to the CEO Dave Mowat, Rubis' mandate is to make the over 5,000-employee company "a really great place to work, in a measurable way." Not an easy task for many. Happily, ATB's culture is naturally collaborative, which ...
 
24 Care uses Jive to connect with patients
10.09.2015
by Gloria Lombardi - Healthcare is undergoing a major transformation led by digital technology. Patients are increasingly using tele-monitoring tools to collect vital data on their conditions in the comfort of their homes. Rather than pay a visit to the hospital once every few months, their results can be automatically transmitted to the care team who can keep track of those conditions 24 hours per day seven days per week. In order to embrace these changes however, healthcare organisations need to offer a system to enable real-time communications and ...
 
An integrated social workplace to connect at Vodafone
10.09.2015
by David Terrar - Smart organisations want to make the most of their people. Five year's ago Vodafone's CEO recognised that their SharePoint based Intranet had too much one way communication, no real social element, was hard to use and things were difficult to find. His aim was to cut costs, share knowledge and help his people find experts to answer questions internally without having to go outside of the organisation. Vodafone could see the social media sharing culture that was going on in the wider world and they wanted to bring that style of culture ...
 
How to Champion a Knowledge Sharing Culture
10.09.2015
The failure to share knowledge has a tremendous cost, if we had to put a number to it - approximately $35.1 billion. That's how much Fortune 500 companies were estimated to lose every year when knowledge sharing is weak in their organisations.¹ So who's to blame? Who's in charge of knowledge sharing? In some organisations there are official titles for those in charge of managing knowledge, Chief Knowledge Officer or Chief Information Officer could be one of them. They provide the top-down strategy for knowledge management, and typically the buck ends ...
 
Discovering Emergent Communities of Knowledge in your Organization
10.09.2015
Communities of Practice [CoPs] are are viewed as an excellent way to discover, share and keep key knowledge in the organization - especially critical tacit/informal knowledge that is hard to document and retrieve. When management decides to implement CoPs they usually take an approach similar to drawing the organization chart - they start slotting people into groups/communities where they "should be." This method is rarely successful because it ignores the many relationships, knowledge exchanges, and information flows that have already emerged around ...
 
Zehn Jahre Wissensaustausch und Communities in References+
10.09.2015
von Johannes Müller et al - References+ ist eine Web-2.0-Anwendung und Community-Plattform zum unternehmensweiten Austausch von Wissen, Erfahrungen und Best Practices innerhalb des Siemens-Intranets. Ganz im Sinne von Social Networking möchte References+ alle Siemens-Mitarbeitende über organisatorische, hierarchische und geographische Grenzen hinweg miteinander vernetzen und diese zur direkten Kommunikation untereinander animieren. Die Plattform ist seit 2005 im Einsatz. Inzwischen sind etwa 13.000 Mitarbeitende aus über 80 Ländern und von allen Siemens-Divisionen ...
 
Why we cannot learn a damn thing from Semco, or Toyota
10.09.2015
by Niels Pfläging - The future of work is already here. Not only in the minds of some outstanding thinkers, high-minded idealists, quirky innovators and lofty utopians - or people like you who are reading this blog! No, the future of work and organizational leadership is tangible. It is out there in the real world: You can find it in the practice of a few dozen extraordinary, pioneering organizations that have cracked the code, solved the puzzle, removed all doubt. I'm talking about "the Toyotas" of this world. The W.L.Gores, the Southwest Airlines, ...
 
Collaboration Software Beats Email, Vendors Claim
09.09.2015
If you find email more of a hindrance than a help, it's time to take a deeper look at collaborative work management (CWM). Mark Mader, CEO of Bellevue, Wash.-based Smartsheet, argues CWM offers a better way to work. And he's not alone: San Diego-based Axero, another social collaboration vendor, argues that productivity and collaboration suffer when organizations try to use email for instant messaging, social interactions, or other aspects of communication. Social collaboration vendors want to return email to its original purpose -- rapid communication ...
 
Help Your Team Agree on How They'll Collaborate
09.09.2015
It's easy to assume that everyone knows how to work on a team -- and on some level this is true. But each member of your team probably has her own understanding of how to collaborate, not to mention individual styles and preferences. If you ask six team members what they think "completing work on time" entails, you'll probably get six different answers. The same holds true for your team's other aspirations. It's tempting to get going on the task work of a project, skimping on the people aspects of team work. But agreeing on clear rules of conduct allows ...
 
7 Tips for Community Managers from the Swarm 2015 Conference
09.09.2015
Last week, I attended the annual Swarm Conference at the University of Sydney. Swarm is Australia's only dedicated event for online community managers connecting experts with new talent to share ideas, inspiration, best practices, and lots of laughs. Speakers from companies such as Houzz (Community Manager, Luke Buckle), Vodafone (Community Care Officer, Tim Hanslow), Square (Head of Community, Caty Kobe), and Queensland Police Service Media (Senior Digital Media Officer, James Kliemt) filled both days with forward thinking presentations on ways ...
 
The two factors that control KM team size
09.09.2015
by Nick Milton - Here is another interesting result from our Knowledge Management survey, on the two factors that seem to control the size of KM teams. I say "seem to" as correlation does not imply causation. The graph here combines results from three questions: How big is your KM team How big is you organization How mature is your KM initiative It seeks to test whether KM team size grows or shrinks as implementation progresses. The graph shows, with a remarkable level of consistency, that KM team size is linked both with organization size and with ...
 
Why More and More Companies Are Ditching Performance Ratings
09.09.2015
A few years ago, I noticed around half a dozen courageous companies beginning experiments to remove ratings from their performance management systems. Companies such as Juniper and Adobe stopped giving people a one-to-five rating or evaluating employees on a "performance curve," also known as the "forced ranking" approach. They were still differentiating performance in various ways, and still using a pay-for-performance approach, just not through a simple rating system. By early 2015, around 30 large companies, representing over 1.5 million employees, ...
 
The Talent Imperative in Digital Business
09.09.2015
by Gerald C. Kane - Our 2015 Report on Digital Business revealed two surprising insights that have profound implications for your organization's digital initiatives. First, employees report to a surprisingly high degree (80%) that they preferred for work for digital leaders. This result is not limited to Millennial employees, either; the percentage of employees who express preference for working for a digitally enabled company remains consistently above 70% for all age groups. Second, fewer than half of all respondents indicated that they were satisfied ...
 
Fünf Gründe für Social Business
08.09.2015
Social Business ist das "Koch-Rezept" aufstrebender Marktteilnehmer und keinesfalls nur auf das Teilgebiet Social Media zu reduzieren - diese Sichtweise predigen Analysten bereits seit einigen Jahren. Es wäre anzunehmen, dass die Botschaft mittlerweile angekommen ist. Unsere Erfahrung zeigt jedoch, dass nach wie vor Unwissenheit hinsichtlich einer geeigneten Social Business Strategie herrscht und die Potentiale, die ein ganzheitliches Social Business Konzept modernen Unternehmen bietet, unterschätzt werden. Dabei ist die Nutzung von geteilten Wissensplattformen, ...
 
Intranets: Relevance in the Age of Enterprise Social Networks
08.09.2015
The world of information technology is full of buzzwords and jargon which can cause confusion for some. Consumers in particular can be easily misinformed about a product or service if too many complex terms are used to describe it. Marketing is a hard job, but marketers and the businesses behind the product or service being sold should take responsibility in spreading the right information so that buyers can truly appreciate the thing they have purchased. Take for example intranets and enterprise social networks. For many people, these two processes ...
 
What Makes a Great Intranet Homepage?
08.09.2015
by Tim Eisenhauer - There are many different elements that can influence the functionality of a social intranet ... and many people don't know where to start. Sure, a social intranet can be viewed as a system where every process can affect another in various ways, and while some elements of your social intranet are mere "icing on the cake," others can make or break your intranet's performance and require a great deal of focus and attention ... such as the homepage. So, what exactly makes a great intranet homepage? The Role(s) of Your Intranet ...
 
An intranet governance checklist
08.09.2015
Why do intranets fail? Before going through an intranet governance checklist it's useful first to think about the context and purposes of intranet governance. In our work we are often called in to rescue failing intranets. The following is a list of problems that we typically come across. They are all signs of poor or non-existent intranet governance: Technology focused delivery - the project focuses on delivering the platform and an 'empty shell' effectively for business users to populate and manage their own content. Business users do not have knowledge ...
 
Will Social Business Change the Ways of Working for the Digital CFO-Team?
08.09.2015
The continued popularity of social media among users in all age categories is underscored by the fact that Facebook for instance is adding some 700,000 users on a daily basis. In the business domain, "Social Business" philosophies supported by evolving technologies are also becoming more prevalent. This post discusses the question, if adopting social business strategies can help the CFO and his or her team to leverage benefits within the team and beyond. Social Business - a Brief Definition Social Business for my Company? It's much more than an Enterprise ...
 
Why do people network?
08.09.2015
by Nick Milton - There can be many reasons why people network, but there always has to be a "What's in it for me". Here is a quote from a community of practice leader I used to work with: "...people do not network (using a noun as a verb, here) without very good reason. Certainly they may have common interests, or even needs, but this is not sufficient. What they also need is the belief that there is something in it for them, to make it worth their while participating. This could be things like getting direct help with problem-solving on their ...
 
Analysis of Gartner's "8 building blocks for the digital workplace"
08.09.2015
Gartner's "Eight Building Blocks for the Digital Workplace" offers a thoughtful analysis and includes many important strategic topics. This first major foray by Gartner into digital workplace strategy, however, somewhat resembles a list of trends and has a few important gaps. As pioneers of the digital workplace industry and best practices, our team at the Digital Workplace Group (DWG) feels compelled to guide digital workplace leaders through new concepts and frameworks. In 2012, DWG CEO Paul Miller's book The Digital Workplace: How technology is liberating ...
 
Herrschaftswissen: Warum Teams so wenig Wissen teilen
07.09.2015
Es war ein einfacher Versuchsaufbau: Ein paar Ärzte wurden in Gruppen aufgeteilt und bekamen je zwei Videos von einem Patienten zu sehen. Das erste Video sahen alle. Vom zweiten Video gab es drei Varianten, sodass in jeder Gruppe die Ärzte je einen zweiten unterschiedlichen Clip sahen. Anschließend sollten Sie zusammen eine Diagnose für den Patienten erstellen. Der Knackpunkt war: Die entscheidenden Informationen für eine optimale Diagnose lagen in den Videos verteilt. Die Ärzte würden also nur richtig entscheiden können, wenn sie jeweils exklusive ...
 
15 Surefire Ways to Ensure Social Intranet Adoption. #6 Is Very Important!
07.09.2015
by Tim Eisenhauer - Creating a social intranet is one of the most beneficial things a modern business can do to move in a forward direction. Social intranet software is advancing at an incredible rate, and it is leaps and bounds ahead of where it was just a few years ago. It can help streamline business processes, saving time and money in ways that many business owners never thought was possible. With that said, implementing a social intranet is not without its hurdles, which often result from employee adoption issues. Getting employees to actually ...
 
Sharing is not Enough
07.09.2015
by Simon Terry - All over social networks people share links and opinions. Meet ups are held to enable more sharing face to face. Networks share information every day. Sharing is happening more than ever but it is not enough. Sharing information is a critical part of the value maturity model. Sharing builds trust, deepens understanding and fosters connection. Sharing should be a sign the network is taking off. You only take off if you have spend where to go. A lot of the networks sharing information never mature beyond a flurry of content marketing. ...
 
What Sharing Ideas At Work Does For Us
07.09.2015
There are many benefits from sharing ideas at work. I thought it would be good to write this because I occasionally hear people talk about sharing creates stolen ideas and in return fighting over those stolen ideas. There are other thoughts on why sharing ideas at work shouldn't be done but my focus on why it's a good idea is based on this opposition. I don't know about you, but I want to work better. Not only do I want to work better, I want to get better at what I do every day. I have no desire to be the subject matter expert that holds my knowledge ...
 
Email vs The Intranet - What Goes on the Intranet Instead of in Email?
07.09.2015
Most of us have come to rely heavily on email, in many cases to our own detriment. Now, our inboxes are overflowing--and overwhelming. Email has become such a black hole that the urgency of anything sent in an email is overshadowed by the sheer volume of incoming messages. How many times have you heard (or said), "I'll resend that note, just to put it at the top of your inbox?" Why yes, that makes perfect sense! My inbox is already overflowing, causing me to lose important messages, but by all means, add to the pile. Email = The Risk of Communication ...
 
How communities of practice extend beyond social
07.09.2015
by Nick MIlton - The power of communities of practice lies in allowing us to go beyond our personal knowledge base, and that of our personal social networks, to tap into the knowledge of people we do not know and may never meet. Once upon a time, we all relied on what we knew as individuals. Certainly this was true at school - we relied on what we held in our own heads to be able to write our term papers or pass our exams. When we got to work, we found that this was not enough, and we started to build personal and social networks of people we had met, ...
 
Business success: collaborative thinking is the new black
07.09.2015
There is absolutely no doubt there's a new kid on the block when it comes to individual growth and success plans. The days of hiding in a corner office, gazing out the window in splendid isolation, are over. To forge a successful path, it's about engagement with others and understanding there is no "I" in team. Collective intelligence on a commercial level is the new currency. Appreciating the value of an intellectual bank and what it brings to your business and career is not just forward-thinking on a theoretical level, it's a bottom-line positive. ...
 
Fostering Creativity at Work
04.09.2015
Companies invest in social platforms to involve their entire workforce and external collaborators in a cycle of change and creativity. Connections is like a canvas: ready to host the colors of this wider collaboration with very malleable tools. Today's post is at the heart of what I value the most: injecting creativity in the use of our social platform. Is a blog necessarily monotone? Ideation blogs surface ideas that are most popular with a crowd Forums organize a discussion and questions by topic Wiki is the most structured of the collaboration ...
 
Planning for adoption with middle management
04.09.2015
After senior management, the next most important stakeholders to address are the middle managers or heads of department, if you are to achieve real buy-in for the social collaboration platform before launch. Middle managers are the people in whose hands lies the success or failure of the platform. If each of them 'gets it' - understands how it will help them and those of their staff in achieving their objectives - then the rollout plans can be ambitious, and the opportunity for widespread adoption is very good. If not, the benefits of the platform will ...
 
3 Requirements for Enterprise Collaboration Communities
04.09.2015
For an internal corporate online community (meaning: a Facebook/LinkedIn-like activity stream for connecting people inside a company - e.g. SharePoint) the barriers to adoption are many. What if your platform is terrible? What if your leaders don't vocally support it? What if your communication is poor? What if you have little funding? Aren't people afraid of change? Doesn't corporate culture determine adoption? Aren't people too busy already? And these are all important questions of change management for any system or process implementation. ...
 
The innovation spectrum
04.09.2015
by Nick Milton - Innovating and Knowledge Re-using form part of a spectrum. Each behaviour has it's place. Either behaviour is counterproductive in the wrong context. Innovation in the wrong context is "re-inventing the wheel". Re-using knowledge in the wrong context is "flogging a dead horse". The graphic below shows the spectrum of innovative behaviour in different contexts linked to the maturity of the knowledge in question. [...] Innovation is the required behaviour when new knowledge is needed and no applicable knowledge exists to do the job. ...
 
A Conceptual Framework of the Evolution of Knowledge Management
04.09.2015
Knowledge Management as a discipline is experiencing a history and evolution since the early 90's. Knowledge management started off with high expectations of boosting efficiency and effectiveness of business processes, forcing up outcomes and profits to unknown heights by applying ideas of engineering and machine dynamics, and bringing the blessings of information technology to the world of knowledge, information and thinking. Knowledge was assumed to be a kind of object that could be managed like other commodities as well. The slump was quite sharp ...
 
How Do You Motivate The Unmotivated?
04.09.2015
As part of August's Employee Advocacy (EA) month, Oracle Social Cloud's Senior Content Manager Maggie Schneider Huston spoke with Jason Seiden, CEO of Brand Amper, about how to jump start EA. Maggie Schneider Huston: We've done a lot this month on EA, but one theme keeps resurfacing: the disengaged employee. The one who may participate on social media, but won't touch anything that smells of employee advocacy. How do you motivate the unmotivated? Jason Seiden: You don't. MSH: *laughs* Well, then, what do you do? JS: The problem with "employee advocacy" ...
 
Neue Forrester-Studie zum Total Economic Impact beim Einsatz des Enterprise Social Networks IBM Connections
03.09.2015
von Stefan Pfeiffer - Der vermeintliche Return on Investment (ROI) für den Einsatz sozialer Technologien in Unternehmen ist seit Jahren ein viel und kontrovers diskutiertes Thema. Gerade ist eine neue von IBM bei Forrester Consulting in Auftrag gegebene Studie erschienen, die die totalen ökonomischen Auswirkungen beim Einsatz von IBM Connections analysieren. Zweck der Studie ist es, auf Basis eines Frameworks die potentiellen Kosteneinsparungen und den geschäftlichen Mehrwert beim Einsatz dieses führendes sozialen Netzwerks für Unternehmen (ESS oder ...
 
10 Benefits of Social Business Collaboration
03.09.2015
Is collaboration critical to your team's success? Do you work in a globally matrixed environment? How do you foster the kind of open communication on your team that encourages information sharing, learning, partnering on projects, breakthrough thinking? There are so many benefits to open collaboration in a social business. If your leadership is struggling to understand the benefits, the below short list provides 10 starting thoughts for you to help educate them. "In a social enterprise, your value is established not by how much knowledge you amass, ...
 
5 Approaches To Connecting Your People
03.09.2015
Have you ever noticed how people tend to herd into groups and stay in those groups? Do you notice that most people "seek their own" in your organization and stay in those comfortable groups? Have you ever been frustrated that your people don't seem to cross the aisle, or the building, and readily build relationships among each other? Getting your folks integrated with each other is a challenge for most leaders. However, it's a vital skill that you can easily hone to create a more engaged community within your own organization. Engagement isn't just ...
 
Digital Transformation of the Office - Agile Elephant's 7E Approach
03.09.2015
One of the areas we have been working on is exactly how to implement Digital Transformation projects. At Agile Elephant we are all old enough to have seen many implementations of software, processes, ways of working etc., and have seen flops, failures, fads that come and go, and even some successes. One of the things that has exercised us is the best approach for Digital Transformation. As our approach is to look at "what works, what doesn't" when designing "what's next", we thought it may be useful to share some emerging thoughts. To no one's great ...
 
What is Organizational Culture?
03.09.2015
What is organizational culture? In most basic terms, it is the personality of a formal group. It differs from our own personalities. It is largely created by the group and outside factors. It has no innate qualities. Formal groups are human creations. They exist on paper, in our heads and in our hearts. Personalities of formal groups also differ from those of informal groups such as demographic ones. That is because formal groups have organization. This affects culture. What Influences Organizational Culture? Situation Flow Members Leaders What Makes ...
 
Getting beyond the hype of employee engagement
03.09.2015
Keeping employees productive and happy has never seemed more important. The "future of work" is on the front burner for many companies as they struggle to recruit and retain talent, ever mindful of work/life convergence and the changing needs of the workforce. Social technologies have only fueled this push to bring employee engagement to the forefront. But while communicating with employees might be a given, companies are still figuring out the magic formula for keeping them happy, motivated and productive. Social-educateA recent IBM Center for Applied ...
 
How about HR making worklife simpler?
03.09.2015
by Bertrand Duperrin - As I often say to people wanting to start the digital transformation of their business but don't know where et start and where to head: try to make things simpler for both the employee and the customer. It may sound simplistic but I promise your it helps to quickly make sense of things and find a couple of concrete initiatives. Why has it never been done before? Before it's much more simple to add and pile up than remove and simplify. Historically, complication was the leading way to improve, change and transform and we all know ...
 
Knowledge mismanagement
03.09.2015
by Nick Milton - There is a school of thought that every organisation does knowledge management. This is not correct - many organisations practice knowledge mismanagement. I think the idea that "every organisation does knowledge management - they just don't recognise it/call it something different/haven't formalised it" comes from the recognition that all organisations work with knowledge. Knowledge is certainly a resource, or a potential resource, for all organisations, but that it not to say that they manage the resource. Common symptoms ...
 
Don't Undervalue Older Workers
03.09.2015
Every smart leader today understands the value of a highly trained and skilled workforce that can deliver a significant competitive advantage to the organization. Many traditional organizations too often focus only on younger workers, not understanding that the value mature workers bring is more important than ever. Mature workers bring experience, industry and company-specific knowledge, as well as a highly developed professional network. They can be among the workforce's most experienced, skillful and reliable contributors. However, many leaders don't ...
 
Why Employees Feel Like A Burden
03.09.2015
Why is payroll considered an expense, a liability? I would like to know who decided, way back in the dark ages, that payroll was to be placed in the expense side of a financial report. This fundamentally flawed perspective has had a damaging effect on our workforce since time began. Payroll is also considered a liability and a burden. It may make sense in order to count beans, but it makes no sense when you must get work done through other people. The current perspective of our American workforce is fundamentally erroneous. In order to lead, action ...
 
How To Know You've Succeeded With Enterprise Collaboration
02.09.2015
67% of employees believe that there are other employees who can help them be more efficient and effective. For many business leaders, seamless collaboration is a top priority, but knowing how to collaborate successfully within an organization can be challenging. Regardless of the industry, collaborative roadblocks are often the result of avoidable communication and knowledge sharing challenges. Poor leadership, trouble with implementation, and miscommunication arise without the proper collaborative structure. With varying departments spearheading collaboration ...
 
Box's Whitney Bouck: Knowledge Isn't Power, Sharing Is
02.09.2015
Do you suffer from infomania? According to two new surveys, if you are like most people, you too probably suffer from an abundance of information to process and continuous interruptions from email and instant messaging. The surveys found the majority of working adults check their smartphone for information at least several times an hour, while a third of those check their email inbox at least 10 times a day. Where is all this leading? To get a perspective of what to expect, and what can be done to stem the tide of infomania, I recently spoke with Whitney ...
 
What does collaboration really look like?
02.09.2015
Campus leaders discuss why collaboration is a necessity, as well as best practices for action. Recently, the term "collaboration" has become higher education's latest buzzword, with multiple conference speakers touting its importance, as well as everyone from CIOs to professors exclaiming that collaboration is imperative for supporting, and growing the capabilities of, today's innovative institutions. But collaboration is much more than the initial "warm glow" feeling of partnership, says Richard Ray, provost and professor of Kinesiology, Hope College. ...
 
10 Compelling Ways Human Resources Benefits Directly from Using Social Intranet Software
02.09.2015
Between 2005 and 2012, the number of remote employees in the United States has increased by 79.7%, according to Global Workplace Analytics. What does this mean for human resource (HR) departments and management? As workers switch from driving to the office to getting out of bed and opening up their laptop, HR has to adapt accordingly. Human resource departments needs a way of collaborating and working with potential hires, new hires, and seasoned staff to maximize collaboration. This collaboration has to extend beyond merely using email and file sharing ...
 
3 experts weigh in on hosting successful enterprise social events
02.09.2015
Encouraging communication between people, departments, and branches of any business can result in greatly improved efficiency and innovation. Enterprise social networks are perfect for not only making these interactions possible, but for increasing the frequency with which they happen. Ideas spread faster. Collaboration breaks down silos. And employees have a place to make their voice heard. Running events on an enterprise social platform, such as internal Q&A sessions with experts across your company, is useful. But there's a lot to learn about ...
 
Why is Knowledge Sharing Important at Workplace?
02.09.2015
Andrew Carnegie once observed and gave this statement, "You take away all my Factories, You take away all my Money, You take away all that I possess, But leave me my Men and in next 5 years they can get me everything I had or even more." This was a very strong statement showing the importance of human resource in an organization. Hence it is very necessary to not only preserve your work force but also to keep them updated as well. Imagine, if the brain drains out what consequences could occur? It's very much important to share required knowledge with ...
 
Who are the knowledge workers?
02.09.2015
by Nick Milton - The knowledge workers represent one of your two main stakeholder groupings for Knowledge Management implementation. But who exactly are they? Firstly we can eliminate from the group "knowledge worker" anyone who is purely a manual worker - someone who follows orders or preassigned inflexible procedures. Labourers on a construction site, individuals on an assembly line and so on. These are not the customers for KM. However they could become knowledge workers. Toyota led the way in showing that assembly line workers could become knowledge ...
 
Change Curve: The Dynamic Change Model [Part 1]
02.09.2015
by Julian Stodd - I've been exploring the Change Curve, a framework for understanding organisational change and what we can do to ease the process. It characterises three states: 'Resistant' organisations, who reject change and deploy antibodies to kill it, 'Constrained' organisations, who are unable to relinquish enough control for it truly to gain momentum, and 'Dynamic' organisations, whereby change comes naturally, not as the exception, and the change is co-created and co-owned. It's a state of true agility, making it ideal for an organisation facing ...
 
What is a Social Intranet?
01.09.2015
Most legacy intranets are hurting. According to a study by Prescient Digital, while 80 percent of organizations have had intranets for five or more years, most employees visit their intranet only about once a month. And 75 percent of people use their intranet solely for HR purposes. To round these sad stats out, 72 percent of employees rate their internal social tools as fair to poor. Most of these intranets are hard to use, lack the social technology to make connections, and are mostly used for top-down communication of benefits and vacation days. ...
 
Choose team collaboration tools for quality assurance
01.09.2015
To reach their goals, QA teams must work together effectively. Here are some team collaboration tools that can ensure effective collaboration. Collaboration is the process by which a team works together to achieve a goal. To be successful, any team must collaborate, whether it is a sports team whose goal is to win the game or a quality assurance (QA) team whose goal is to effectively test a software release. Furthermore, the effectiveness of that collaboration is a key factor in achieving a team goal successfully. Due to the nature and functional goal ...
 
Professional Social Networking with B2B Social Media
01.09.2015
I believe many B2B professionals struggle in their adoption of social media for professional use, because they see it as a marketing platform as opposed to a professional networking tool. Those who do see it purely as a marketing tool and use it as such, clog up a valuable business resource with spam. I have colleagues that are very active on Facebook for personal use, but can't seem to get their heads around LinkedIn. CEOs and CMOs don't have time for Twitter, let alone time to blog. Sales professionals are too busy chasing after prospects, so when ...
 
Why less is better in KM
01.09.2015
by Nick Milton - Last week I had a conversation with a knowledge manager, who explained to me the incentive system they use. My heart sank. In this particular organisation, people are incentivised to share knowledge. For each article they publish they are awarded "points". If they accumulate enough points, then they can trade them in for a reward. "Is there any quality control on the publishing" I asked? No, was the answer. "Do you give any points for re-using knowledge?". "No" The result was an ever-expanding supply of poor quality material, with no ...
 
Accelerating Intergenerational Knowledge Transfer
01.09.2015
At this year's Bootcamp on Training Strategies, Marco Beaulieu, Head of Knowledge Management and Product Development Engineering at Bombardier Aerospace, and Laurent Simon, Associate Professor in the Department of Entrepreneurship and Innovation and co-director of the Mosaic research group at HEC Montréal held talks on detecting and transferring knowledge. Here's a brief summary of what was said. The loss in expertise that comes with the retirement of senior employees constitutes a potential threat for the stability of any given organization. With the ...
 
Change Curve: Co-Creating and Co-Owning Change Stories
01.09.2015
by Julian Stodd - I'm writing a series of #WorkingOutLoud articles as i piece together the Change Curve framework for Dynamic organisational change in the Social Age. It's a model whereby we identify where an organisation sits on the change curve, we consider the Resisters and Amplifiers of change, then work to move the organisation from 'Resistant', through 'Constrained' and into 'Dynamic'. One mechanism we are using to overcome 'constraint' is storytelling, creating spaces outside the formal structure to build shared narratives. Today, i'm expanding ...