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Curated hints on Digital Transformation, Enterprise 2.0, Enterprise Social Networks, Social Intranets, Social Collaboration, Knowledge Management, HR 2.0, ... and all the rest
Dr.-Ing. Carsten Rose – Effective: 31.08.2015

Archive 08/2015

Social Business Digest by caro - Archive 08/2015
Working Out Loud
31.08.2015
von Barbara Koch - Warum ich immer online bin? Warum ich alles teile? Ob mich das nicht von meiner Arbeit abhält? Im Gegenteil, ich könnte mir ein Leben ohne Sharing, Transparenz, Netzwerken und Collaboration nicht mehr vorstellen! Social Networking begleitet mich tagtäglich - und das nicht nur im privaten Umfeld mit Freunden sondern auch in meinem Arbeitsalltag mit Kollegen, Partnern und Kunden. Über die Jahre habe ich viele Menschen kennengelernt und bin sowohl in der "realen" als auch in der virtuellen Welt mit ihnen in Kontakt geblieben. Durch offene, ...
 
Collaborate for Real
31.08.2015
As business buzzwords go, "collaborate" and its derivatives are surely modern favorites. Applying for a job? Emphasize your collaboration skills. Courting customers? Promise a collaborative relationship. Wooing new hires or investors? Talk up your collaborative culture. Academics, practitioners, and especially consultants seem to be obsessed by these terms--and rightly so. Any business works better when its employees, teams, divisions, and leaders share ideas and resources to pursue a common goal. But how do we turn the ever-present lingo into everyday ...
 
The power of asking good questions
31.08.2015
Got a million words I could write on this topic, but I realize no one would ever read that, so ... let's keep it a bit tighter, no? I was just reading this article on the power of harnessing employee ideas; here's the final paragraph of it: "Social and collaborative tools alone do not create a flow of ideas and innovations. But they can be effective in getting people to put their minds to problems and offer ideas for consideration. To access a wealth of untapped employee potential locked up in departments and functions, all you have to do is ask the ...
 
How Successful Teams Collaborate in the Digital Workplace
31.08.2015
These days, most employees have to act as project managers by coordinating and communicating with multiple people on multiple projects. The problem is, most employees are not project managers, and they do not have the time or expertise needed to manage team communication. Teams in today's complex and fast moving business environment thrive when they mutually understand when, where, and how to successfully collaborate with each other. With an increasingly mobile workforce and more dispersed teams, employees rely more on technology as a support system, ...
 
Community of Practice Progress Review (70:20:10 Certification Pathway)
31.08.2015
by Michelle Ockers - Coca-Cola Amatil Supply Chain is developing knowledge sharing using Communities of Practice (COP). It's six months since our first COP was formally launched, in Maintenance and Engineering, and shortly after this for our Systems Super Users and Key Users. As we are starting to develop our 2016 business plans and budgets this is a good time to consider progress, benefits and next steps. We set up a single Maintenance and Engineering COP and invited all maintenance and engineering team members in Australia and New Zealand to participate ...
 
How to Reduce Resistance to Change
31.08.2015
Resistance to change is a natural reaction when employees are asked, well, to change. Change is uncomfortable and requires new ways of thinking and doing. People have trouble developing a vision of what life will look like on the other side of a change. So, they tend to cling to the known rather than embrace the unknown. Change produces anxiety and uncertainty. Employees may lose their sense of security. They may prefer the status quo. The range of reactions, when change is introduced, is immense and unpredictable. No employee is left unaffected in ...
 
The Company Cultures That Help (or Hinder) Digital Transformation
31.08.2015
Many companies struggle with digital transformation. It goes against the grain of established ways of working and is a threat to management practices that have existed for decades. Digital tools free people throughout the organization to share information easily. Communication managers no longer have total control over message, target, and timing of news and announcements. Horizontal and bottom-up information flows become stronger at the expense of the traditional top-down. Digital lets expertise emerge naturally as people ask and answer questions peer-to-peer. ...
 
Basis einer neuen Kommunikationskultur: Wie wir Silos im Kommunikationsmanagement vermeiden
28.08.2015
Die Digitalisierung hat das Leben der Menschen und die Arbeitswelt verändert. Fast alles ist mit allem digital vernetzt. Neue Informations- und Produktionsprozesse, andere Arbeitsabläufe, Führungsstrukturen und veränderte Organisationsformen sind Konsequenzen dieser Entwicklung. Im Management, im Marketing, im Vertrieb erleben wir neue Spielregeln. Die Digitalisierung hat aber auch den Wertschöpfungsprozess der Unternehmenskommunikation grundlegend verändert. Sie muss die spezifischen Erwartungen und den Bedarf kritischer, informierter und gut vernetzter ...
 
How To Create A Company Culture of Sharing
28.08.2015
We have a culture of sharing. I believe we've all been taught to share since we were young... and some of us probably started first with sharing our toys, then maybe our clothes, a little gossip here and there, and perhaps even test answers (oops). And today, we can look no further than our social media feeds to behold this thriving culture of sharing, in some cases - TMI! But funnily enough, this culture of sharing doesn't always extend to the workplace. Companies have vast amounts of knowledge that are contained inside the heads of the people that ...
 
Measuring activity on your internal social platform
28.08.2015
You need to measure activity to prove the value of your enterprise social network, to set targets and to plan your activity. Peter Furtado of simplysucceed sets out the options. Imagine you know that 92% have logged in once, and 72% are active users. Of these, 8-10% are content creators per month; but only 5% have profiles completed. What does this tell us about platform health or value? Looked at in isolation, these figures can be used to suggest a platform with good reach (active users), and engagement (contributors). To go further depends on having ...
 
"Knowledge transfer" - the wrong metaphor?
28.08.2015
by Nick Milton - Knowledge transfer, when illustrated graphically, often looks like the picture below - knowledge leaving one head and entering another. This model is wrong. Firstly when knowledge is shared, it doesn't leave the first head - it stays there. You do not lose anything when transmitting knowledge to someone else. Secondly, in many or most acts of "knowledge transfer" the giver also learns and gains. A Peer Assist is a prime example - the people who come to share their knowledge often some away with more knowledge than they started. ...
 
Don't Underestimate Large Corporations' Capacity For Transformation
28.08.2015
What an exciting time it is to be in the business of helping companies adapt and benefit from all that the Social and Human Age of business has to offer. The possibilities are boundless. At the same time, however, it is troubling to see that so much of the focus and excitement about companies adopting Social Age mindsets and behaviors, and achieving so much more as a result, has been directed to start-ups, and small and mid-sized organizations. Large corporations and social systems are getting much less attention in this realm. Len Schlesinger, President ...
 
Sharing is Caring: How to create a culture of sharing best practice
27.08.2015
I'll never forget the first great coffee I made at work. The foam was smooth and silky, the milk was heated to the perfect temperature, the coffee tasted creamy, and I even managed a leaf picture on the top. Well, sort-of... After weeks of trying, and failing, to master the coffee machine, I had turned to my colleague (who's coffee always looked barista quality), and asked for advice. Et voila! A definitely drinkable coffee! I'm sure I'm not the only one that could have benefited from that advice either (loud screeching coming from the milk steamer ...
 
Why Your Social Collaboration Vision is More Important than a Set of Required Features
27.08.2015
Many social collaboration platforms contain lots of features. And most marketing material designed to sell those platforms often has a list of features lined up on top of each other. Potential customers can simply tick off their required features, compare how the vendors stack up against one another, and choose the platform with the most features that meet their needs. A neat, practical process. Only... it's not. Offering a laundry list of features is nice, but is each of them essential for your organization? Are some of them "nice-to-haves" rather ...
 
Strategy, not Technology, Drives Digital Transformation
27.08.2015
Executives who think they're in a technology arms race are focusing on the wrong area: The 2015 Digital Business Global Executive Study and Research Project by MIT Sloan Management Review and Deloitte identifies strategy, not technology, as the key driver of success in the digital arena. Conservative companies that avoid risk-taking are unlikely to thrive -- and they'll also lose talent, as employees across all age groups want to work for businesses committed to digital progress. The report is available online and as a PDF, and the online ...
 
Isn't it about time social smashed email?
27.08.2015
Perry Timms writes on social HR and asks the questions we should all we asking about the workplace. He has over 20 years experience in business change including project management, organisational development, talent strategy and L&D. He is well-known on the blogger and event circuit and is regularly asked to chair conferences, roundtables and webinars, both in the UK and around Europe. Perry is a CIPD adviser on social media and engagement. Advert Advertise with us I'm part of a "movement" (don't roll your eyes yet) all about working WITHOUT email. ...
 
Tapping the Power of Many - The Application of Social Enabled Supply Chain Processes
27.08.2015
In March of 2011, I had the opportunity to join fellow supply chain management bloggers Trevor Miles and Lora Cecere in a Kinaxis sponsored thought-leadership webcast focusing on the potential of the social supply chain. The concept of the social supply chain was relatively new, not well understood, and lacking many specific examples to cite. The closest context was one articulated by noted IT author Geoffrey Moore, who labeled the term "systems of engagement". Back then, supply chain organizations were becoming aware of Facebook and Twitter, but not ...
 
"Smart push, warrior pull" to avoid information overload
27.08.2015
by Nick Milton - I came across this phrase - "Smart push, warrior pull" - recently, and looked it up online. It's a very useful military approach to maximising knowledge bandwidth. The US Department of Defence operates a global broadcast system (GBS) which acts as a knowledge and information transfer system to troops. Like any such communication system it suffers from bandwidth issues, so the transfer of knowledge and innovation must be strictly prioritised. "Smart push, warrior pull", inevitably shortened to SP/WP, is a widely-applied principle ...
 
Naked and afraid? A quick survival guide for developing Organisational Knowledge Capability
27.08.2015
Organisational Knowledge Capability is built upon the ability of the individual, group, team, organisation and/or community to acquire & embed, share, deploy (activate) and create knowledge. Organisational Knowledge Capability efforts must bring competitive advantage and contribute to the protection or creation of value for the individual, group, team, organisation and/or community via enhanced decision-making and problem solving. Leadership is central to optimising Organisational Knowledge Capability, but the management of managers and their understanding ...
 
What Does Employee Advocacy Mean?
27.08.2015
Altimeter Group came up with a great concept called Culture of Content, where companies are breaking down silos and expanding content strategy beyond just marketing. To achieve this, they're saying that employee advocacy and social media training will become a top priority for marketers in 2015. With the right culture, employees want to showcase where they work. But what does employee advocacy really mean, and how do you achieve it? Employee Advocacy programs encourage employees to participate in the communication efforts of the company. When culture, ...
 
The Value of Sharing and Working Out Loud
26.08.2015
Sharing is one of the three key practices offered in my book, The Plugged-In Manager: Get in Tune With Your People, Technology and Organization to Thrive. The Plugged-In Manager focuses on how to work with all of your human, technical, and organizational resources for greater commitment, performance, and innovation. The value of sharing is that others can learn by your example, you can learn from theirs, and you can bring back some of the general awareness we lose as more of us work on global or distributed teams. Thinking out loud enables usually unspoken ...
 
Walking the talk: how intranets support effective leadership
26.08.2015
Every year, Edelman's respected Trust Barometer shows a fall in trust in CEOs. Internal comms pros note this trend is reflected internally too, with many highlighting the need to rebuild trust in and increase visibility of leaders as one of their top priorities for 2015. Fortunately, the way intranets have evolved in recent years has made that easier. No longer are intranet pros limited to a few homepage stories to try and build a connection between employees and top brass. Here's a a few tactics that employ the social elements of your ESN to show your ...
 
Social Learning and Knowledge Management
26.08.2015
For about five years around the turn of the century most of my days were spent helping clients manage their knowledge. Back in 2000 knowledge management (KM) was really big. Every year I'd head off to Amsterdam for the obligatory industry conference, KM Europe. We even had our own home grown conference, KM UK, with pretty much the same people but with less impressive venues. Then suddenly things went quiet - KM Europe was suddenly cancelled in 2005, KM UK limped along (and is still going today). KM had lost its way. The promises hadn't been fulfilled. ...
 
Change Curve: The Control Effect [Part 2] - chocks away!
26.08.2015
by Julian Stodd - Within the Constrained organisation, there are multiple change conversations taking place, but each is somehow isolated: it's energy is constrained. It's rather like an aircraft on the runway, with the chocks still in place: it doesn't matter how powerful the engines are, it's not going anywhere until the chocks are removed. This is characteristic of an organisation that is churning, not changing: it's active, it's motivated, it desires change, but it's not yet fully in motion. Our mechanism to remove the chocks is not to push harder: ...
 
Here's how IT organisations can get the most out of 'digital employees'
25.08.2015
The integration of digital requirements into most work processes and growing employee digital dexterity are leading to a world where every employee is a digital employee, said Gartner. "Today's employees possess a greater degree of digital dexterity," said Matt Cain, research vice president at Gartner. "They operate their own wireless networks at home, attach and manage various devices, and use apps and Web services in almost every facet of their personal lives. They participate in sharing economies for transport, lodging and more." This results ...
 
Why Social Learning Is an Effective Management Development Tool
25.08.2015
Did you ever wonder how you learned to be a manager? Do you ever think about how you and the other managers in your organization try to improve as managers and leaders? It likely doesn't have much to do with classrooms, lectures, or e-learning programs. Enter Social Learning I came across the idea of two broad forms of learning; Cartesian learning and social learning theory. A Cartesian view assumes that "knowledge is a kind of substance and that pedagogy concerns the best way to transfer this substance from teachers to students." Many classroom and ...
 
6 Community-Building Tips for Boring Brands
25.08.2015
You really have to sympathize with the guy managing social media for the dishwasher repair company. He must constantly be exposed to articles which offer solutions for building a social media community, while using GoPro or AirBnB as examples. How is the "Dish-Dirt-Destroyer 9000" supposed to compare to a castle with ocean views? The truth is, there are way more appliance repair companies (and other, let's face it, boring businesses) than there are AirBnBs. So how do the regular, "boring" brands use social media to build community? Here are six tips ...
 
The Key Activity Behind Complete Community Optimization
25.08.2015
We now have just 79 days until FeverBee SPRINT. Tickets prices will be rising again at the end of this week, buy tickets before the end of the week to get the best rates. In this e-mail I want to talk about the key activity behind complete community optimisation; testing. You can't optimize anything you're not willing to test. Testing begins with a hypothesis. You benchmark the current efforts. You try something different. You use the results to guide future actions. For example, a possible test might be: "If someone makes a complaint, does offering ...
 
How to apply micro-KM to a dispersed team
25.08.2015
by Nick Milton - We are used to thinking of processes such as knowledge exchange and peer assist as large-scale specific events, held for members of a Community of Practice to exchange knowledge about a topic. However knowledge transfer can also take place at a much smaller micro-scale, and with much less formality, during normal meetings. The context here is a dispersed team such as a regional sales team, working individually most of the time, but getting together for team meetings on an occasional basis. This is a good opportunity for them to share ...
 
Why Knowledge Management Matters
25.08.2015
Knowledge is power, but it has little value unless it can be easily accessed and put into practice. If your company has been in business for a few years, it likely has a wealth of information stored away, from policies and procedures to best practices and the experience of individual workers. But has that information been identified, organized and made accessible to the employees who need it? If not, that information is probably not being used to its full potential, and could be lost completely. Here's another way of looking at the risk. Each day 10,000 ...
 
Change Curve: The Control Effect [Part 1]
25.08.2015
by Julian Stodd - The Change Curve describes three manifestations of organisational change: 'Resisted', where the organisation deploys antibodies to kill change conversations, 'Constrained', where the organisation is aware of and wants to change, but is ultimately unable to relinquish control, and 'Dynamic', where amplification and energy give momentum. Today i'm exploring an element of the Constrained organisation, the 'Control Effect', and how we can overcome it. The ultimate expression of Dynamic Change is an agile organisation: agility being the ...
 
Intranets Aren't Essential (But They Still Have a Role to Play)
24.08.2015
by Sam Marshall - Should intranets be essential to a business? Logic says yes. Intranets should aim to support the most important elements of a business, and thereby become essential. But often found behind such an objective is a desire to drive traffic to an intranet in the belief that high usage constitutes success. Essential Needs Are Already Met In reality, essential systems already exist for central business elements, systems dedicated to that workflow -- be it production planning (ERP), clinical trials, legal know-how, electronic lab notebooks ...
 
Employee Engagement Metrics: The ROI of the Intranet
24.08.2015
An organization's intranet is no longer just a vehicle to publish corporate information to its employees. Today's intranet is an interactive digital workspace: the place where employees across the country, or across the globe, come to access authoritative resources (both content and people), collaborate through an enterprise social network, and ultimately do their work. A significant amount of time and money is invested to create this engaging user experience and real-time activity to help employees feel included in the action. How much does your digital ...
 
Seven analytics reports to drive social collaboration
24.08.2015
Over the course of the last few years, the enthusiasm for enterprise social platforms has continued to surge as organisations recognise the potential for increasing productivity and engagement. However, many organisations are still lagging in terms of mass adoption. How can enterprises inspire engagement with social platforms to make sure their goals come to fruition? One course of action enterprises can take is to closely monitor usage levels in the platform, using this to guide further steps to inspire and invoke productive change. Organisations need ...
 
Top 10 ways social media can facilitate change management
24.08.2015
Mastering the art of changing quickly is now a critical competitive advantage Today's world is moving at an ever increasing pace. New technologies, opportunities, threats all force companies to have the ability to be able to change rapidly in order to stay competitive and survive in increasingly harder business climates. While companies have been obsessing about how to use digital to improve their customer-facing businesses, the application of digital tools to promote and accelerate internal change has received far less scrutiny. Social media can play ...
 
Why Online Onboarding Is Better For Your Employees
24.08.2015
Let's assume it is Monday morning where you work. Is it fairly safe to assume that you have a group of new employees sitting in a classroom being oriented to your organization? Is your organization still running classroom-based orientation sessions? I'm not saying you should immediately abandon all classroom-based orientation sessions. However, it's time to consider whether or not you're in a rut of doing orientation the same way. For sure, you need to get new employees to sign forms, but even that can be done online before or on their first day. The ...
 
How over-management can kill a community
24.08.2015
by Nick Milton - This rather sad rise-and-fall progression for a community of practice was published by Tom Stewart in "The Invisible Key to Success" in Fortune magazine, 5 August 1996, and was adapted from work at Shirley Corporation. It represents what commonly happens to communities that become over-managed. Although the publication is old, the progression can still be seen today, anywhere senior management take too much of an interest in Communities of Practice. 0 months: Creation of Community of Practice 2 months: Community of practice meets for ...
 
Why organizations need content curators
24.08.2015
As they say, content is still king on the online platform. Google needs fresh and informative content on your website in order for it to rank higher. That is why every business owner is always looking to make sure they get the most out of the content they post on their sites and blogs. If you are in business and you don't have enough time to harness useful content related to your online business, it might be a good idea to find a good content curator who can help you out. In this article, we shall delve into the essence of content curation in any ...
 
The digital revolution of HR won't be youtubed
24.08.2015
by Bertrand Duperrin - HR are aware of the risk of being downgraded but also know that digital transformation is a real opportunity for them, so they try to pull together and take over leadership on the matter. They logically wonder what digital is going to change in their job. The risk is to put the car before the horse. Don't get me wrong: it's a very common behavior that is not the proper of HR but since the most recent example I have is from HR I'm going to use it to back my views. So, digital is going to transform HR. Or, rather, HR will have to ...
 
Social Business - wer nicht mitmacht, verliert
21.08.2015
Social Business ist eines unserer ganz heißen Themen, immer wieder wird es heftig diskutiert. Heute tastet der Analyst Heiko Henkes von der Experton Group nach den Schmerzpunkten des Trends: Anwender tun gut daran die anhaltende Modernisierungswelle dazu zu nutzen, um junge und dynamische Mitarbeiter mit modernen Arbeitsmitteln auszustatten, diese jedoch gleichzeitig über erfahrene und strategische Instanzen zu steuern. Social Media ist wichtig und sollte nicht außer Acht gelassen werden, sollte allerdings nicht ohne individuelle Strategie befeuert ...
 
Collaboration - from 'nice to have' to business priority
21.08.2015
by Gloria Lombardi - "After an initial stage where organisations looked more at number of users, communities and posts, the market is now experiencing a new focus on the business value of social collaboration - What's the impact on the future of work?" Emanuele Quintarelli is EY's Director of Social Business and Future of Work within the EMEIA Advisory Centre of Excellence. His hybrid background in both computer science and multi-channel user experience has become a great fit for his role: "I facilitate change inside global enterprises, which is ...
 
Networks and communities - What's the difference?
21.08.2015
Networking and community are related but distinct aspects of human interaction, whether through traditional face-to-face or social media. Peter Furtado of simplysucceed clarifies the distinction. Networking is about leveraging and building on the contacts you have to build information or influence. You simultaneously extend the network and draw on it for knowledge or opportunities. Online, networking is exemplified by platforms such as Facebook or LinkedIn, where what you see is determined by the people you choose to include in your network. True, both ...
 
Supercharge your virtual team's performance with an enterprise social network
21.08.2015
Work in any large organisation and you'll quickly see virtual teams are everywhere. You may already work in one. Remote working can be fraught with frustration for all concerned. Different time-zones. Different languages. Different cultures. Different ways of behaving. The barriers are numerous. How do many virtual teams get around these challenges? Typically email, instant messaging and the phone. Video conferencing such as telepresence and VoIP (Skype, FaceTime) has become more prevalent in some organisations. The enterprise social network, or 'ESN' ...
 
7 Tips to Working Out Loud in Your Organisation
21.08.2015
by Simon Terry - Here are a seven simple tips to help those who want to encourage the use of working out loud in an organisation: Start with why Start where your community is Find volunteers Simple Practices Connect networks Have Fun Take time [...] ...
 
The importance of community management
21.08.2015
by Angela Ashenden - A major area of debate and concern for organisations considering how to establish, grow and manage an online community is the importance of the community manager, and what exactly the role entails. As a general rule, every online community should be allocated a facilitator or community manager; while some communities will require more facilitation than others as they mature, this role is extremely important in the early days in order to encourage and stimulate activity and adoption, and to ensure the growing community remains focused ...
 
Let's re-habilitate "Best Practice"
21.08.2015
by Nick Milton - There is a lot of pushback in the KM world about the term "best practice", but is it a bad term, or is it just a term than needs rehabilitation? In the discussion groups, we hear people saying "we don't believe in best practice". Respected KM gurus say that "best practice harms effectiveness". There is a school of thought that says the concept is flawed, or even dangerous. But is it? In our recent survey we found that 62% of the knowledge managers who responded said that Best Practice was part of their KM program, and of that 62%, ...
 
A simpler approach to KM
21.08.2015
by Harold Jarche - A recent posting for a six-week knowledge management contract was posted by the UNDP. When it comes to requests for proposals, if you ask for something, you will definitely get offers to produce it. But is this what they need? "Conduct initial research on industry standards for KM measurement to inform the design of UNDP's KM performance measurement, and develop tailored metrics for monitoring and measuring UNDP performance; Identify and recommend suitable tools and mechanisms to collect the data necessary for KM monitoring; Formulate ...
 
Lipstick, Pigs, and Dinosaurs
21.08.2015
by Euan Semple - In more and more organisations senior management realise that fundamental challenges to the status quo are emerging and they know they need to do something about it. The knee jerk reaction is to have an initiative, some sort of change programme: "drive employee engagement"; "develop our people's leadership potential"; "encourage creativity". Those further down the chain are put in charge of these initiatives and get busy doing what you do to run an initiative. But the challenge is that all too often they themselves are the very group ...
 
3 Ways To Foster Collaboration
20.08.2015
Collaboration is the mainstay of social activity in organizations. But over the years, collaboration has evolved from being about email and messaging to part of a holistic engagement strategy. A recent IBM Center for Applied Insights social adoption study revealed that many organizations start with collaboration to accomplish specific business goals, such as employee productivity or increasing customer loyalty and advocacy. But getting collaboration right doesn't happen overnight, and it doesn't happen in an ad hoc fashion. Social pioneers have a deliberate ...
 
Enterprise Social Media Advocacy: The First Step Is Goal Setting
20.08.2015
Altimeter Group states in a report that marketers find measurement is the biggest challenge for content marketing. And measurement is irrelevant unless KPIs and goals are established from the start. On top of that, measurement is often too narrow. Just measuring leads and sales misses other objectives with monetary value (e.g. attracting quality talent). From Altimeter Group: "But measuring only for sales and leads - or simply relying on volume or vanity metrics such as "likes" and "views" that contain little innate business value or meaning - undermine ...
 
Quick Tip: The Golden Rule of Creating a Successful Online Community
20.08.2015
In our day-to-day conversations with our customers and organizations considering launching an online community, one of the questions we hear most often is: "What do I need to do to create a successful online community?" So today, I'm going to tell you my golden rule. I call it "the three P's of successful online communities." PEOPLE: You need somebody to own your community PROCESS: You need to have a process that your community management team can follow PRODUCT: You must select online community software that allows your process and people to work ...
 
How to Transfer Knowledge to Keep Ahead of Your Competiton
20.08.2015
Knowledge is power. And for businesses, knowledge is power only when it is shared and put into action; otherwise it's pretty useless isn't it? But not all knowledge is created equal - some types of knowledge are more valuable or more difficult to share with others. There are several ways to categorise knowledge, but for now, I refer to two broad types of knowledge known as explicit and tacit. Explicit knowledge is structured, easy to recognise, articulate and codify - the "know-what". For instance if you were to take a look at your sales department, ...
 
Organisational learning and the Rumsfeld Quadrants
20.08.2015
by Nick Milton - The way organisations learn is not dissimilar from the way individuals learn. Let's explore that idea through reference to the four quadrants in the Rumsfeld diagram below. If we think about the learning journey individuals go through, we can consider movement between 4 quadrants: unconscious incompetence (we don't know that we don't know something) conscious incompetence (we know that we don't know something) conscious competence (we know that we know something) unconscious competence (we don't know that we ...
 
Everybody please stop saying "social collaboration"
19.08.2015
The phrase "social collaboration" confuses more than it clarifies and, in fact, hides more specific purposes of using enterprise social software. Digital workplace professionals should avoid the term and focus on more targeted business benefits of using social tools. I'm not trying to be rude (it just comes naturally) I know this post might ruffle a few feathers. But that's not why I'm writing it. I know and love a lot of very smart and successful intranet and digital workplace leaders who use the term "social collaboration". The ideas in this article ...
 
Collaboration Catalysts
19.08.2015
Do you want to make social collaboration part of your workplace? Look no further than human resources to help improve productivity and drive business outcomes. People's lives are increasingly played out in a digital world. Soon enough, the same can be said for how talent is managed. According to the Pew Research Center, adults have an average of 338 Facebook friends, 44 percent of whom actively "like" content published by those friends at least once a day. That's in addition to the 300 million Instagram users who share 70 million photos and videos daily. ...
 
Internalization: the key to success with enterprise social networks
19.08.2015
I have had the pleasure of following the work of my good contact and member, Richard Santos Lalleman from the sideline. Richard is knowledge manager at EY and is a member of one of the groups I moderate: Collaboration Nordic. In this post he will focus on some key aspects of the next part of EY's enterprise social networking strategy: the implementation. The two aspects of the implementation I have been very fortunate to be part of the implementation of a social network technology in a global company with more than 200,000 people. I have seen that we ...
 
To be Competitive, You Must Collaborate
19.08.2015
We are social animals. It should be natural for us to collaborate. But it isn't... Why is that? It turns out that communication difficulties and old rules of business have conditioned us, as workers, to avoid collaboration. Over decades, concerns over competitive advantage have seeded discord, both within companies, and between companies and their business partners. Sensitivity about access to confidential business information, and distrust about the motives of potential partners in teams, are some of the recognized barriers to collaboration. And ...
 
The Future of Work is Social Business at Scale
19.08.2015
by Jeremy Scrivens - Part 1: Social Collaboration is Inside Out - connecting the strengths of every individual to collaborate from wholeness At this year's Kinship Group Luncheon & Breakfast series in capital cities across Australia, Ross Dawson said that the Future of Work in a digital age sees the Inside as the new Outside. In the Industrial and Information ages of work, conversations and processes in business have focused on the Enterprise, not the individual. Rarely has the business conversation taken the time to engage the individual as an ...
 
No Social Software Is Not Just About People
19.08.2015
by Alan Lepofsky - Everywhere I turn vendors and analysts are writing about how "social is all about people." We're being inundated with marketing hype around people-centric computing and slogans like people are the platform. I respectfully disagree. Yes, people are extremely important. However, if social were all about people we'd just be creating phone books, community directories or at best... dating sites. For social software to provide business value, these "people" need to be sharing something. That "something" can range from a simple ...
 
CoP Facilitator Tasks That Create a Sense of Community and an Environment that is Welcoming
19.08.2015
I have been implementing Communities of Practice (CoP) since around 2000. As I have helped organizations design their own CoPs, I have learned a great deal about how to make them a real force for change and collaboration. One of the most important things I have learned is that it is the community facilitators who set the tone and spirit for a community - that make it a place where members feel a part of something larger than self. This is list of what I ask facilitators to do to create that environment: Facilitating On-line Conversation Providing Recognition ...
 
6 lessons from KM implementation
19.08.2015
by Nick Milton - In a trawl through the Knoco archives, I found a copy of the 6 lessons I wrote from my very first role in KM, as Knowledge Manager for BP in Norway in the mid 90s. The original text, and a description of the BP knowledge manager role, can be found in "Leading Knowledge Management and Learning" by Dede Bonner. The lessons below are still valid today. Tom Bodett The difference between school and life. In school, you're taught a lesson and then given a test. In life, you're given a test that teaches you a lesson First, the way ...
 
How much do we need to know?
19.08.2015
We used to be defined by what we knew. But today, knowing too much can be a liability. Google, for example, is putting its trust in (potentially uncredentialled) "capable generalists" rather than "experts". Expertise still matters for narrowly focused highly-technical roles but Google has found that in most instances a capable generalist will arrive at the same solution as an expert, while in some cases they will come up with a new solution that is superior to those proposed by the experts. Expertise, and being an expert, implies having the hard-won ...
 
Enabling Enterprise 2.0 - Get IBM connected
18.08.2015
von Christian Schmidt - Im Mai 2015 hatte ich gemeinsam mit Barbara Koch von IBM ein Webinar initiiert, um Kunden und Interessenten zu zeigen, was die Vorteile von IBM Connections sind und warum es so wichtig ist, die Mitarbeiter für die Nutzung des Tools zu motivieren und qualifizieren. Für alle, die nicht dabei sein konnten, gibt es hier eine kleine Zusammenfassung der wichtigsten Learnings. Zunächst ist es wichtig, zu verstehen, dass die Einführung einer Social-Business-Plattform nicht gleichbedeutend mit einem Software-Rollout ist. Es handelt sich ...
 
When Our Organizations Became Networks
18.08.2015
by Dion Hinchcliffe - One might say that it's always been the case in the verge between major industry transitions, there's little urgency until it's far too late. And it's getting fairly late as the digital era begins in earnest. It's probably not overstating it to say that perhaps more than any time previously our organizations are broadly being confronted with an existential and fundamental challenge to how they currently operate and are structured. The shifts themselves are not as frequently discussed in day-to-day business ...
 
How to overcome the "e-mail as a default" mindset
18.08.2015
I couldn't help but chuckle as I read the 9 Types of Collabohaters. All throughout my career, I've dealt with a veritable bouillabaisse of folks who couldn't or wouldn't wean themselves from e-mail. This might have been understandable and even acceptable in 1998 when affordable, user-friendly, and powerful communications alternatives didn't exist. Nearly two decades later, however, no one can credibly make that case. I don't advocate the eradication of email in Message Not Received: Why Business Communication Is Broken and How to Fix It, but surely ...
 
How is Knowledge Management defined?
18.08.2015
by Nick Milton - After my previous post on Knowledge Management definitions, I received pointers to many more sources of KM definitions. During a spare few hours in Glasgow Airport I went through these sources looking for keywords. The results and analysis are discussed here. [...] The Knowledge/Experience cluster The Knowledge, Information and Data cluster The Intellectual cluster The Information/Data cluster [...] ...
 
Why Can't You Learn, Old Dog?
18.08.2015
I am both amazed and highly disappointed at the number of people who believe the ability of colleagues to talk to each other via a tool that is either fairly ephemeral and basic (e.g. MS Communicator) or more persistent and inclusive (e.g. MS Yammer or Cisco Jabber) is a waste of their time. One of my least favorite things to hear is "I'm too busy to learn how to do that" or "I don't have the time to waste on these things." "These things" are designed to improve our ability to share what we know and to find out what others know; not as a lark or just ...
 
16 Amplifiers of Change
18.08.2015
by Julian Stodd - This week i've been exploring Change Curves: a new model for enacting dynamic organisational change. It starts by exploring where the organisation sits on a Change Curve: resistant to change, constrained by hierarchy, or co-creative and dynamic. To move up the Curve, organisations need to frame a broad change narrative: not one hard push, but rather engagement at breadth. Providing spaces and opportunities to engage, co-create and co-own the change in a magnetic model. In this way, the organisation is drawn forward from the middle, ...
 
BVCMler im Fokus: Interview mit Tanja Knorr
17.08.2015
Was ist dieses Social Media? Und überhaupt - was machen Community Manager? Berufsbilder im Neuland gibt es wie Sand am Meer - aber was steckt dahinter? Ich freue mich, Teil dieser Reihe sein zu dürfen, in der wir kompakte Einblicke in unsere Berufe geben und die Menschen dahinter kurz vorstellen. Ich habe die Ehre, Tanja vorzustellen. Sie gehört einer ganz besonderen Gattung der Community Manager an: Was ist besonders am Berufsbild des Corporate Community Managers? Was sind ihre persönlichen Eindrücke? Das verrät sie uns jetzt. Tanja, was machst Du ...
 
5 reasons internal social media beats old comms models
17.08.2015
The world is changing, says Yammer's co-founder. Why are so many organizations doing things the same old way? Here's how organizations can save money -- and innovate faster. When the Australian telecom Telstra was privatized after years as a government monopoly, the company was buffeted by change. Chief Executive David Thodey decided to try something daring, says Yammer co-founder Adam Pisoni. Through the internal Yammer platform he invited employees to tell him which processes, policies and IT systems slow them down and keep them from doing ...
 
Organizations that do not use ESN will not be able to hire talent: Shashi Mohan, CIO & CTO, Intellect Design Arena
17.08.2015
While social media remains all the rage, it is fast becoming a big buzzword in the workplace. People hooked on to the social scene demand an extension of these platforms in the work environment, albeit with a businesslike tone. This has spawned a multi- million dollar boom in the Enterprise Social Network market. ESN adds a new dynamism in the workplace and increase productivity by enabling fast knowledge sharing. Small wonder, then, the ESN market is bursting as the seams with new players jumping on the bandwagon. Cashing in on this wave, Intellect ...
 
The declining anxieties of #wol
17.08.2015
by Simon Terry - Practice reduces the shifting anxieties of working out loud. At the beginning of our practice when working out loud is new we are anxious about the risks of sharing our work: embarrassment, mistakes and consequences. This is the time of the finger that trembles to push the button on a post. As practice of working out loud progresses we see our initial anxieties were misplaced. Bad stuff rarely happen. Great things do. Our growing body of work makes each individual contribution less significant in the judgement of others. Our new issue ...
 
The Social Workforce: In Employees We Trust
17.08.2015
Yesterday I listened to a webinar hosted by Robin Carey of socialmediatoday.com in advent of their Social Shakeup conference. The title was "The 21st Century Social Enterprise, Starring You: Building a Modern Personal Brand". The panelists, Michael Brito (Edelman Digital), Porter Gale and Martin Jones (Cox Communications), shared their experience and advice on mixing personal brand and corporate brands. To summarize the general tenor of the panel: Corporations have everything to gain by showcasing their employees as subject matter experts. We couldn't ...
 
Create a Culture Where Difficult Conversations Aren't So Hard
17.08.2015
I worked as a consultant for many years before becoming the CEO of Red Hat. One of the most surprising aspects of that work was that people would open up to me, an outsider, about all the elephants in the room -- but they were too polite or embarrassed to call out the obvious issues or blame their peers inside their own organizations. My fellow consultants and I would sometimes joke that just about every individual inside a company could immediately tell you what was going wrong and what needed fixing. But whenever everybody convened for a meeting to ...
 
Why I don't like "steal with pride"
17.08.2015
by Nick Milton - You often come across the phrase "Steal with Pride" in a Knowledge Management context. It means "don't be ashamed to take ideas from others" but it is a phrase that can easily backfire if you are not careful. The phrase is used to overcome people's reluctance to learn, and their suspicion (from school days) that "copying answers from someone else is cheating". To the extent that the phrase overcomes this cultural barrier it is useful, but the word that is most loaded and can easily backfire on you is "steal". Re-use of knowledge ...
 
Companies Are Maximizing Only 5% of Their Workforces
17.08.2015
Let this be a wake-up call for business leaders: Employees with the longest tenures in your company are also the least likely to be engaged. After years with the same company, most workers lose some of their motivation to make a difference. Many grow apathetic over time and spend each day doing the minimum to get by. Some nurse grudges for years and even undermine the company when they get the chance. It's tempting to say these employees' low engagement levels are their own problem, when it's actually the company's problem. Retaining ...
 
In the future you are either a digital business or a dead business
17.08.2015
Today, every business is digital and it's changing how business is done. But many businesses have yet to wake up and understand this reality. Look at the chart below, I'm sure your business is lacking the digital skills necessary to compete in the information age: [...] Home » In the future you are either a digital business or a dead business In the future you are either a digital business or a dead business August 14, 2015 By Jorge 0 Comments in the future you are either a digital business or dead businessToday, every business is digital and it's changing ...
 
The Digital Designer's Role
17.08.2015
Most organizations don't trust people who think. They prefer people who do what they're told. But a digital vision has never been more important. Bring a typical manager into an orchard and they will become obsessed with the low hanging fruit, the fruit they can grab now. Say to them that if they just go and get a ladder they can have much more fruit, they will pause, smile, say 'that's interesting' then turn their back on you as they go grab the few remaining low hanging fruit. The designer's role is to propose a method that efficiently collects the ...
 
Tagebuch eines ECS #6 - ein Bereichsintranet auf die Collaboration Plattform migrieren
14.08.2015
von Thomas Olsen - Wir trafen uns mit Fiona, die das Intranet ihrer Abteilung betreut. Ihre Abteilung hat sich bemüht, ihr Intranet aktuell zu halten. Die jetzige Seite ist von einer anderen Abteilung designed und erstellt worden und wird von einer externen Webagentur, Zorro Ltd, gewartet, welche für das Abarbeiten jedes Updates eine längere Zeit braucht. Die Intranet-Präsenz ist groß (ungefähr 550 Seiten), mit einem signifikantem Anteil veralteter Informationen, und wird für unternehmenskritische Prozesse genutzt. Es existiert ein Mangel an Ressourcen ...
 
Achieving executive buy-in for intranet projects
14.08.2015
Garnering the ongoing support of executive stakeholders can sometimes seem as challenging as the intranet project you're pitching. To help, we have some tips on how to make the case: It's a relatively common scenario: A well-positioned manager attends a conference and comes away convinced that collaborative business technology could fundamentally alter their organization's capacity to lead, innovate, solve problems and serve the customer. Looking at their own aging intranet - knee-deep in out-dated content, suffering from sluggish usage statistics, ...
 
Employee Advocacy, Part 1: What Is It, And Why Does It Matter?
14.08.2015
We're diving deep into the topic of employee advocacy (EA) during July. The first in a three part series, this blog explores what EA means, and why it's an essential part of your social media strategy. What is Employee Advocacy? Simply put, EA is when your employees champion your company. It can take many forms - everything from a discussion at a dinner party ("I'm so excited about our new product!") to a formal content-sharing program. The Arthur W. Page Society's "7 Principles" expresses this idea beautifully: "Realize a company's true character is ...
 
Employee Advocacy, Part 2: Putting Employees in Motion
14.08.2015
In the second installment of this series on Employee Advocacy (EA), we are discussing strategies to engage employees in advocacy. Part one discusses what EA is and why it's important. It's really lovely to talk about how 500 employees could relay your message to a potential audience of 50,700, but it's a lot harder to make those numbers happen. Here's how we do it: Executive Buy In Employee Buy In: What's In It For Me? The "Personal Branding" approach The "Incentives" approach The "Performance Review" approach All Aboard! Cover your legal bases first ...
 
Get Your BPM Community Working Out Loud
14.08.2015
More and more frequently, ArchiTECH Solutions (ATS) is being asked to provide community "sharing" capabilities as part of a technical solution (usually a BPM). The trend is becoming popular within the government arena in addition to the private sector. The reason? The concept is gaining popularity due, in part, to the "Work Out Loud" movement, as well as to our ubiquitous exposure to social media and the ease of sharing. "Show Your Work" is an associated concept that also enables community sharing activities in the workplace to promote innovation, creative ...
 
More on KM and ISO 9001
14.08.2015
by Nick Milton - I blogged last year on the inclusion of a new clause covering management of knowledge within the 2015 revision of ISO 9001. There is more commentary now, and the intent of this clause is becoming clearer. The new clause, 7.1.6, is entirely new, and was not present in the 2008 version of ISO 9001. The inclusion of this clause comes from the recognition (at last!) of knowledge as a resource, and therefore the management of knowledge as good business practice. [...] Here is some more commentary: "According to the ISO 9001 revision site, ...
 
16 Resisters of Change
14.08.2015
by Julian Stodd - Yesterday i introduced a new framework for thinking about Change in organisations in the Social Age. It's intended to draw together a number of loose threads that i've been reflecting on the last couple of years: notions around the evolution of power and how organisations exert control, around how our authority is embedded within hierarchies, ideas around how communities can co-create and co-own change, against the backdrop of the Social Age, with it's focus on storytelling, social authority and amplification. Whilst i recognise that ...
 
3 Organisational Change Curves: Dynamic, Constrained, Resisted
13.08.2015
by Julian Stodd - The Social Age is a time of constant change: to thrive, organisations must adapt. But that adaptation means change in itself, change which is hard to visualise and harder still to embark on, to steer and to achieve. The result? Lethargy, churn and lost opportunity. Lethargy is where we fail to gain understanding, buy in or momentum. Churn is where we rush to activity, but fail to achieve transformation. Lost opportunity is where we fail to innovate, to adapt, to be creative in our approaches to our evolved ecosystem and to grasp the ...
 
6 Ways to Turn Managers into Coaches Again
13.08.2015
by Keith Ferrazzi - The role of the manager is currently undergoing a transformation. Historically, managers embraced the role of coach and mentor. Through informal conversations during the commute to work, over a coffee break, or while enjoying a burger after hours, managers passed along crucial information and knowledge about the organization's culture. Even more formal conversations, like one-on-one meetings and small group gatherings, transferred insight and understanding to employees. This invaluable information wasn't found in textbooks, from ...
 
How to Distribute Leadership
13.08.2015
High performing organisations distribute leadership to wherever the best information and capabilities reside. Most people who work for major organisations are still stuck in old-style bureaucratic mazes of processes and centralised leadership. Directives are given and the troops on the frontlines implement tasks whether they agree with them or not. But this transactional approach to organisational leadership is leaving employees uninterested. According to Gallup's State of the Global Workplace report, most people around the world are disengaged at work. ...
 
The C-Suite's Challenge: The Changing Future of Work
13.08.2015
The following is the first in a series of posts on key topics of interest to businesses in a fast-changing world. Over the course of the coming weeks, we'll be examining global topics and the companies paying closest attention to key thought leaders on those topics. Today, we're starting with "The Future of Work." Click here to access the lists of top thought leaders in Future of Work who are watched by businesses and the companies that are paying the most attention to them. Every time the world changes, the way we experience the workplace ...
 
How Well Do You Know The People You Work With?
13.08.2015
In business, for success, there should be a natural flow to things. Perhaps you notice it when a business deal just comes together or when you attend a business meeting where the conversation and ideas just keep coming or as you go through your day everything just happens as it should and on schedule. When you have business days that just seem to flow from meeting to meeting, conversation to conversation, idea to idea, it is a productive and potentially profitable day. Why does this happen? Because of you and the people you work with or come in contact ...
 
Arbeitsplatz der Zukunft: Bosch-Mitarbeiter arbeiten kollaborativ
12.08.2015
Wenn Mitarbeiter vernetzt sind, hat jeder die Chance, seinen Beitrag zum Gelingen eines Projektes beizutragen. Kollaboratives Arbeiten, also die Zusammenarbeit über Distanzen, setzt Technik voraus. Nur wenn die akzeptiert wird, machen viele mit. Was auch der Sinn des Teilens von Wissen ist. Bosch wagt das Experiment mit seinem Projekt Next Generation Workplace. Das Projekt "Next Generation Workplace" soll die Kommunikation zwischen Bosch-Mitarbeitern vereinfachen Auch mittelständische Unternehmen sollten kollaboratives Arbeiten in Betracht ziehen Bosch ...
 
Intranet Benefits - 11 Ways a Social Intranet Can Improve Your Business
12.08.2015
by Tim Eisenhauer - The business world has changed dramatically over the past few decades. Technology has progressed remarkably since the 1980s, and it's now possible for just about anyone with a laptop and the right skills to launch a business. While some technological advances flash and fade, social intranet software has endured. In fact, social intranets have revolutionized business operations. From their humble beginnings and limited functionality, these virtual communities now drive productivity, allowing staff to exchange information and ...
 
A Huge Missed Opportunity in B2B Visual Storytelling
12.08.2015
The woman in the picture is Neslihan Uzun. She is a Survey Engineer for Hyundai Engineering & Construction in Turkey. She has been an engineer for the company for nearly a year and a half, and is helping to build the Third Bosphorus Bridge in Istanbul, also known as the Yavuz Sultan Selim Bridge. I would recommend that she get the additional title of Chief Storyteller. This is a high profile project for Hyundai and for Turkey. This bridge symbolizes Modern Turkey. A happy, smiling, female engineer high above the water is a great face for this project. ...
 
Digital Transformation -- Beyond the Individual
12.08.2015
by Jane McConnell - Digital transformation starts with the individual. As digital spreads inside an organization, from person to person and team to team, the organizational commons begins to emerge. However, organizations quickly arrive at a make-it or break-it moment. Either digital remains an ad hoc, nice-to-have activity, or the organizational commons takes shape and digital transformation gets real. By organizational commons, I mean networks and communities where resources, information and content are created by many and accessible to many. The ...
 
Push vs Pull in communities of practice
12.08.2015
by Nick Milton - It is instrutive to see how Pull drives knowledge exchange, while waiting for Push to deliver. A few years ago we worked with a major organisation, setting up communities of practice as part of a knowledge management approach. It's an organisation of fragmented parts, which have recently come together under a single umbrella, and they chose communities of practice as a means to exchange best practice around the organisation. The steering committee were very keen on best practice exchange, setting a target number of best practices ...
 
What Engages Employees the Most OR, the Ten Cs of Employee Engagement
12.08.2015
Practitioners and academics have argued that an engaged workforce can create competitive advantage. These authors say that it is imperative for leaders to identify the level of engagement in their organization and implement behavioural strategies that will facilitate full engagement. In clear terms, they describe how leaders can do that. A professor in a recent executive education program on leadership elicited a lot of laughs by telling the following joke: "A CEO was asked how many people work in his company: 'About half of them,' he responded." After ...
 
How to align organisational culture during change
12.08.2015
Attempts to change organisational culture often fall short when organisations underestimate the magnitude of change and transformation. They fail to appreciate the length of time that may be required to change entrenched behaviours and ways of thinking. According to the Corporate Leadership Council (CLC), the best organisations take deliberate steps to assess and adjust their corporate culture and embed it by showing employees how the desired culture should manifest itself in their day-to-day behaviours. Leaders' ability to walk their talk is the key ...
 
Corporate Blogs als Content Hub - Strategische Integration und Nutzwerte
11.08.2015
Sehen wir der Tatsache ins Auge: Als einfache Nutzer von Plattformen wie Facebook, YouTube oder Instagram haben wir keine Kontrolle über die Zukunft unserer dort publizierten Inhalte. Geschweige denn der Plattformen selbst. Das typische Verhalten von werbetreibenden Unternehmen ist eine Risikoverteilung. Je mehr Plattformen sie "aktiv nutzen" (ohne das jetzt zu werten), desto kleiner sind die Auswirkungen beim Verlust einer dieser; so zumindest die übliche Argumentation. Wir können dieses Risiko jedoch grundlegend minimieren, indem wir Corporate Blogs ...
 
Building the Business Case for an Enterprise Social Network Initiative
11.08.2015
For organizations that are just starting to approach Enterprise Social Networks (ESNs), it's often required to build a business case for the new initiative. Though the process can be daunting, it can be managed. One major concern is how to develop a realistic ROI for an ESN project. I'll walk you through a process (just one of many available) for developing a business case for an ESN and help you develop a realistic ROI for your project. Your company may have a standardized methodology for developing a business case or you may rely on an open ...
 
3 Examples of Knowledge Sharing To Engage Employees
11.08.2015
In an ever-changing climate where the only certainty is uncertainty, knowledge provides the constant source of competitive advantage. Successful companies know this, and continuously strive to tap into the collective wisdom of its people to fuel innovation. Now with the new technologies available, it has become far easier for businesses to identify, capture, collect, store, categorize, share and use information to its advantage. And many companies have leveraged on them with the aim of creating robust knowledge banks that support employee performance. ...
 
How KM works with Learning and Development
11.08.2015
by Nick Milton - Learning and Development and Knowledge Management are allied disciplines, so how should they work together, and how do they differentiate their roles? On the face of it, there should be a strong link between KM and L&OD, as both are about learning, and about the development of capability through learning. In the past, L&OD has focused on learning and development of the individual, and KM has focused on learning and development at team, project and community scale. Yet teams and projects and communities are made up of individuals. ...
 
Implicit and Explicit Knowledge - Capture, Centralize and Communicate It
11.08.2015
When Stan's colleague Heather decided to quit her job, their former boss didn't seem blue. "Don't worry," he told Stan. "We'll find someone in a minute." Heather had been the office's assistant for eight years, and soon after she left, everything turned into chaos. Although her paper handling job looked easy to many and didn't require advanced computer science skills, her implicit knowledge had been irreplaceable long after. All types of knowledge are valuable - but that's a lesson that most organizations learn the hard way, most precisely when employees ...
 
Die Krux mit der Internen Kommunikation und der Unternehmenskommunikation
10.08.2015
von Frank Hamm - Was ist eigentlich Interne Kommunikation? Bei der Beantwortung dieser Frage wird deutlich, warum in der betrieblichen Praxis so viele bei diesem Thema mitreden wollen. Und was bedeutet das für die Unternehmenskommunikation. Ein Erklärungsansatz. Zum Verständnis der internen Kommunikation ein Auszug aus dem Wikipediaeintrag Interne Kommunikation: "Als interne Kommunikation wird die verbale und nonverbale Kommunikation zwischen Angehörigen einer bestimmten Gruppe oder Organisation verstanden, mit Sinn und Zweck der Optimierung organisatorischer ...
 
Selling Your Company's Social Intranet
10.08.2015
Companies continue to have geographically decentralized workforces, and social networks continue to grow in popularity. And yet, many organizations struggle to put the two trends together and persuade employees to use their social intranets. The problem isn't lack of technology. Social intranets are part of the booming social business category, which ranges from from full-featured enterprise social networks (ESN) to specialized start-ups offering messaging, microblogging, document collaboration, search, mobile access and more. Currently an $18 billion ...
 
"Digital Mindset": What is it All About?
10.08.2015
by Sahana Chattopadhyay - "Digital mindset" seems to have become another buzzword-rather buzz-phrase to be grammatically precise-whenever the conversation (online or offline) veers toward social business, social learning, collaboration, and other 21st Century phenomenon in general. One of the oft-repeated reasons for the failure of Enterprise Social Networks (ESNs) in organizations is often attributed to a lack of "digital mindset" in the employees or leadership or both. It has become a specter looming over everyone's head. This post is an attempt ...
 
We don't need new websites - we need new cultures
10.08.2015
by Paul Taylor - Engaged leadership in the digital era means not chasing the latest apps and gadgets. Being an engaged leader in the digital era means knowing what your goals are and what tools to use to achieve them. It also means being brave and bold enough to step into the fray: listen to followers, share yourself with them, and engage them directly in new and amazing ways. - Charlene Li It's highly unlikely an app is going to save your business. The huge problems across the social sector will not be solved by technology alone. In our headlong ...
 
How CEOs Can Use Technology To Satisfy Every Generation On Their Staff
10.08.2015
The millennial generation will make up the majority of the American workforce this year, and you've probably noticed a dramatic evolution of your workflow structure and workplace atmosphere as a result. Rather than resist this transformation, embrace it by updating your communication methods. Companies can't thrive without a clear communication structure, and meshing old habits with modern preferences is difficult. While one generation came from an era of whiteboards, phones, faxes, and the dawn of the email age, Millennials prefer to collaborate and ...
 
You wrote it. They loved it! Mastering reward and recognition in online communities
10.08.2015
tessello Community Engagement Consultant Steph Bright on her recent experience of a new community, and how the value of our contributions encourages positive behaviour I recently wrote my first review for TripAdvisor. It's something I'd been meaning to do for a while given that a) poor customer service is one of my biggest bugbears; b) I eat out a lot and c) I'm an avid watcher of The Hotel Inspector (that's the recipe for a good reviewer, right?) I'd just never get round to it. Then, on holiday in Madeira I stayed in a stunning ...
 
Knowledge Management Plans
10.08.2015
by Nick Milton - One of the more exciting KM developments in the last few years is the introduction of project-level Knowledge Management Plans. These documents may well provide the 'missing link' between an organisation's desire to learn and improve, and the need of each individual employee to know 'what I need to do'. An addition to high level strategic plans, which often identify and address critical organisational knowledge, a KM plan for a project provides a tactical focus on the critical knowledge for the project itself. These plans provide a ...
 
FRoSTA-Intranet-Interview: "Der Mitarbeiter hat nicht mehr das Gefühl, dass es ein Herrschaftswissen gibt"
07.08.2015
"My FRoSTA" - so heißt das am 1. April gelaunchte Intranet von dem Hamburger Unternehmen FRoSTA. Andrea van Bezouwen im Interview. Die Full-Service-Intranetagentur HIRSCHTEC setzte das Projekt um und unterstützte FRoSTA in der Strategie-, Konzeptions- sowie Umsetzungsphase. "Weniger ist mehr" war das Motto, welches das Projekt anderthalb Jahre lang begleitete. "Das Besondere an 'my FRoSTA!' ist, dass den Nutzern weniger Bürokratie, sondern überdurchschnittlich viele Freiheiten gegeben werden. Der Gedanke war, diese Freiheiten nur einzuschränken, wenn ...
 
'Working out loud': The benefits of enterprise social networks to engage internal audiences
07.08.2015
A few months ago I wrote a post about B2B brands and the need for social media to be part of the communications mix. This post is an extension of that post, but with a focus using internal social networks to encourage a 'working out loud' company culture and the benefits that this has for both effective inter-company communications and also employee engagement. Getting social With the rise of mobile usage and 24/7 connectivity, the line between personal and professional life is blurring. Social media is no longer limited to the personal and consumer ...
 
Internal Employee Communications - How to Change Attitudes
07.08.2015
by Anthony Zets - Freud, Jung and Fromm were all renowned psychoanalysts who, whilst specialising in different areas of their profession, would certainly have agreed that attitudes don't change overnight. Instead, in order for attitudes to improve, they generally require extended periods of time, under the right circumstances, in which new experiences or responses are learnt to facilitate such change. Many organisations initiate internal communications with good intentions including a desire to impart knowledge, improve relationships and enhance performance. ...
 
Phases of community development
07.08.2015
A mature community is one that is an integral part of the workflow of much of the organization. This can't be realistically expected until at least 18 months after launch argues Peter Furtado of simplysucceed. Even if your launch campaign takes off, you uncover huge latent enthusiasm in the initial weeks and achieve a huge engagement on your new platform, you can't assume you will immediately have achieved sustainability. Many newly-launched communities have experienced initial enthusiasm, soon followed by a dip when many staff lose interest or find ...
 
Is KM culture a KM input or a KM output?
07.08.2015
by Nick Milton - Culture is a vital element of Knowledge Management, but it is also a result of Knowledge Management. So is culture an input to KM, or a result? The question may seem academic - the sort of question where you can answer "Yes and No" or "Both" or "It doesn't matter", but its not so academic when it comes to defining your KM Framework. For years we understood that there were three pillars of KM - People, Process, Technology - but we also knew that there was something else as well. You can have the best technologies, the most robust ...
 
What Truly Motivates Employees
07.08.2015
Employees who go above and beyond are the dream of any hiring manager. Is doing so some kind of innate quality only a gifted few possess, or is it something that's brought out of everyday employees? If it's the former, how can you tailor your business to attract such rock-star employees and weed out the pikers? If it's the latter, what does it take to bring these qualities out of the nine-to-fivers? What motivates employees to do better? Peer Motivation Opportunities To Grow Strong Work Culture Engaging, Interesting Work Employees Are Motivated By Being ...
 
How To Make The Whole Organization Agile
07.08.2015
by Steve Denning - Surveys show that most Agile teams report tension between the way the teams operate and the way the rest of the organization is run. Is it possible to make the whole organization Agile? In Agile, the role of the manager is to enable those doing the work to contribute their full talents and capabilities to generate value for customers and eliminate any impediments that may be getting in the way. The manager trusts in the judgment and wisdom of those in touch with customers as to what work needs to be done . The manager also trusts ...
 
Wenn Hierarchien Fehler begünstigen
06.08.2015
In der Print-Ausgabe der FAZ vom 3. August fragt sich Jan Hagen, Professor an der ESMT in Berlin, warum Fehler in Unternehmen oft zu lange ihre Wirkung entfalten können. Wesentlicher Erkenntnis: Hierarchien stehen einem positiven Umgang mit Fehlern und deren Vermeidung im Weg. Aus der Welt der leanen Startups entlehnt lautet das kontrovers diskutierte Mantra agiler Unternehmen heute: "Fail fast, fail often". Mache Fehler, scheitere, lerne, stehe wieder auf, mache es besser. Aber mache den selben Fehler nie zweimal. [...] Man muss nicht gleich Konzepte ...
 
Becoming a digital workplace
06.08.2015
Improve productivity and competitive advantage in a hyper-connected world. Accessing work emails on mobile devices, using voice over IP for business calls, or tracking company news on social media is second nature to many professionals in today's world. Many consider this to be a digital workplace, but achieving continued productivity and competitive advantage will require much more significant changes to the way people work. Thanks to the consumerisation of IT and emerging "Internet of Things," companies are being increasingly challenged to harness ...
 
New DWG research reveals 6 ways to encourage adoption of a social intranet
06.08.2015
Synopsis: The industry has gone through the boom and bust hype cycle around social intranets. Efforts in this domain have finally matured and this article explains six proven strategies for driving social intranet adoption. The big day has finally arrived. In the run-up to this, you've shed tears, ripped the last remnants of hair from your head and become way too intimately acquainted with enough software bugs to last a lifetime. It is all going to be worth it though; as soon as you flip that figurative "on" switch, your organization is instantly going ...
 
Why You Should Train Employees To Be Social Brand Advocates
06.08.2015
More organizations are realizing the value of having employees actively engaged on social media representing the organization. This is true of for-profit companies, non-profit organizations, as well as municipal and other government entities. These brand advocates benefit their organizations in a number of ways from increasing reach, to spotting trends, to responding to community needs. Across the board, the key to achieving success with brand advocates is training. In this article I'll look at why employee engagement is important, why training is critical ...
 
Journey manager: the next digital trendy job?
06.08.2015
by Betrand Duperrin - Digital transformation brings many changes within organizations. There are things that need to be managed in a new way and things that used to be left unmanaged and need to be managed now. That's why we saw the rise of new jobs like community managers, chief digital officers, chief data officers... Every time these new jobs cause the same debate: is it perennial or just a fad? This debate is useless in my opinion: if these jobs emerge that's because they make sense and meet a need at a given moment. Of course, they can disappear ...
 
Social Business als Begriff nicht in der Breite angekommen - Lasst uns Geschäftsnutzen reden!
05.08.2015
von Stefan Pfeiffer - Dieser Tage habe ich mal wieder an einer Diskussion teilgenommen, in der es (theoretisch) um den Nutzen von Technologien und Verhaltensweisen des Web 2.0 intern im Unternehmen ging, also das, was wir als IBM seit einigen Jahren Social Business nennen. Und wieder einmal driftete die Diskussion in Richtung Social Media. Einer der Diskussionsteilnehmer beschwerte sich - um es vorsichtig auszudrücken - über das nicht adäquate Verhalten vieler gerade junger Kollegen in den sozialen Medien. Die entsprechenden Tweets oder Facebook-Postings ...
 
Die neue Interne Kommunikation - so viel mehr als E-Mails und Intranet
05.08.2015
Sprachrohr der Geschäftsführung. Schreiberlinge für's Intranet. All-hands E-Mails en masse. Das sind die Dinge, die oft mit der Internen Kommunikation (IK) in Verbindung gebracht werden. In einem Social Business - einem Unternehmen, das nach außen wie auch nach innen vernetzt ist, Wissen sichtbar und nutzbar macht und die Stakeholder in die Wertschöpfung einbindet - ist das aber nicht nur überholt, sondern sogar kontraproduktiv. Denn ein Social Business hat verstanden, dass modernen Mitarbeitern das Mitdenken, Mitsprechen und Mitentscheiden ermöglicht ...
 
Warum man das Kontrollregime in Unternehmen lockern sollte
05.08.2015
von Gunnar Sohn - Vernetzung statt verkrustete Hierarchie, Agilität statt lange Planung - Digitalisierung, Internet und soziale Netzwerke erfordern neue Führungsprinzipien, so die zentrale These von Management-by-Internet-Buchautor Willms Buhse. Die Technik stehe dabei gar nicht im Vordergrund. Viel wichtiger seien Änderungen jener Mentalitäten und Organisationsformen, die den Arbeitsalltag der meisten Menschen in Deutschland prägen. "Zentral gelenkte, hierarchische Organisationen sind in ihrer starren Verfasstheit kaum in der Lage, angemessen auf Veränderungen ...
 
Vorbilder fehlen: Die 10 Merkmale digitaler Transformation
05.08.2015
Ein digitales Projekt ist noch keine Transformation. Dazu gehört viel mehr. Berater Sopra Steria und die Uni Hamburg haben wichtige Punkte identifiziert. Dass deutsche Unternehmen in puncto Digitalisierung zu langsam sind, bestätigen der Berater Sopra Steria und die Universität Hamburg in der gemeinsamen Studie "Digitale Exzellenz - eine Bestandsaufnahme zur Digitalisierung deutscher Unternehmen und Behörden". Deren Grundlage sind Gespräche mit 17 Experten (meist CIOs und Digitalisierungsverantwortliche) sowie eine zusätzliche quantitative Befragung ...
 
Using ESNS in 3 Steps
05.08.2015
When it comes to using social technology to drive engagement in the workplace, we know Employee Social Networks (ESNs) and apps are well and truly on the rise. While our survey report with The App Garden suggests email still dominates for communication (85%), ESNs are rapidly gaining on this, with 54% of those surveyed saying they already have an active ESN. We also know that the use of ESNs and apps are changing working culture for the better; those who entered our survey and already using ESNs are reporting positive attributes such as, Collaboration, ...
 
How To Analyse Performance Problems
05.08.2015
by Helen Blunden - One of the things I hear often from many of my clients ask me for assistance is that they "we need a social learning program". The types of questions that they ask of me are: "How can we get our people to talk/collaborate/work with each other?" "How do we get our people to share knowledge?" "How can we ensure our people will use the social networking platform (insert name of system here) we've implemented?" "How can we incorporate social learning into the current training programs we have now?" "No one is accessing our online courses ...
 
Why KM definitions matter
05.08.2015
by Nick Milton - Definitions of Knowledge Management are many and varied, and to date there is no single accepted definition. However the definition you use is important, as it sets the tone for your entire Knowledge Management program. In 2010 Steven Oesterreich conducted a survey of KM definitions. You can find the result here, and they make for interesting analysis. There are 130 KM definitions provided in response to the survey. Many of them are not definitions, and are people saying "we have no definition", or defining knowledge management as "not ...
 
Leaders: what don't you know?
05.08.2015
This is a work of fiction, mostly. Names and places are products of the author's imagination. Any resemblance to actual locales or persons, living or dead, is purely coincidental (sort of). There's no shame in being in a position of responsibility and not knowing how to tweet. Or perhaps you don't really like social media, after, y'know, what happened with the bullies and your daughter when she was at school. Your son builds websites in his bedroom, and The Sunday Times keeps running features about Code Being The New Maths in the schools, and the ...
 
How to Get Your Employees to Connect and Collaborate
04.08.2015
People like to either thank or blame millennials for some of the recent shifts in technology, but there's more to the story. A recent MillwardBrown Digital survey found that, generationally speaking, everyone is more or less moving in sync when it comes to technology. And as a result, the modern workforce now expects the same experiences in the office as they get in their personal lives, which creates a daunting task for even the most nimble organization. Those that fail will experience subpar employee engagement -- something that can have grave consequences. ...
 
When Forums Are Better Than Conference Calls
04.08.2015
I was very proud when our VP Development, Support and Services conducted a 3 day virtual Q&A committing to answer questions from anyone in her division. Formerly done as an all hands conference call, the use of a social forum was a definite improvement. Let me explain why. Today, leaders have at their disposal a myriad a tools to collaborate, just to give a few examples advanced conference call features, web conferences and social networks. These tools have different degrees of capability to support the discussion and engagement. While more dynamic, ...
 
Is KM "everyone's responsibility"?
04.08.2015
by Nick Milton - Who is responsible for knowledge management in an organisation? Is it everyone's responsibility? Or do you need specific roles? We often hear people ask "We all work with knowledge, so surely knowledge management is everyone's job? Why do we need knowledge management roles? Or a KM team?" The answer is that everyone is responsible for working with knowledge - for using, creating and sharing it - but some people need to go beyond this general responsibility. Some people are not just responsible, they are accountable for either ...
 
Top Talent: Your Organisation's Knowledge Capital
04.08.2015
Approaching the topic of Knowledge Management is very daunting. Many may say it is nothing more than managing information; others have created numerous academic journals and books on the subject. I am going to keep it simple: Your employees are your assets and they have knowledge. This knowledge can be created or gathered (new knowledge), transferred through systems, culture, organizational learning or knowledge sharing. Organizational knowledge can be used to create strategies, improve product development and increase the bench-strength of your workforce. ...
 
Do you have a Chief Employee Experience Officer (CEEO) leading your digital workplace?
04.08.2015
Two common success factors for digital workplace projects are: 1) cross-functional teams that work across/against organizational silos; and 2) a focus on the user experience. So why not restructure the organization to incorporate these approaches? Large organizations are struggling to keep up If you read the kind of news I do, you get the sense that large organizations are struggling in many ways to adapt to changing employment patterns, to shifting worker populations and to new types of work. Common challenges that capture the headlines include issues ...
 
How Organizations Can Address the Challenges of Modern Digital Collaboration
03.08.2015
by Dion Hinchcliffe - It's now clear to me that we must take bold new steps if we are to truly improve the state of workforce collaboration in most organizations. As the majority of us are doing it today, digital collaboration is largely stuck in the doldrums. The known issues are numerous: The tools themselves are either too complex, specialized, or advanced, or worse, not a good fit for our organizations but are appealing due to unrelated reasons like vendor stability or wide adoption elsewhere. Often, our workforces are too entrenched in older ways ...
 
Keys to Successful Enterprise Collaboration
03.08.2015
by Christian Buckley - Why is it that when you bring up the topic of "collaboration" with people, that the conversation goes in every which direction? You'd think that by now we would have pared down the language by which we describe collaboration activities, or possibly whittled away at the sub-categories and come up with a classification system for the sub-genres within. Depending on who you ask, collaboration might be described as a neo-knowledge management platform, a real-time communication or meeting platform, or even be applied to various email ...
 
Separation Anxiety: Collaborate to Innovate
03.08.2015
The assembly-line approach to production is not only found in factories. Assembling teams of workers into highly specialized areas of focus can certainly bring efficiency to projects and organizations -- but it can also hamper creativity, collaboration, and innovative thinking. Hyper-specialization can be efficient when it enables individuals and teams to focus on their specific roles, without distraction. But it can also contribute to a silo mentality, where that focus becomes a wall blocking out all other considerations, roles, teams, and perspective. ...
 
Putting Collaboration ROI to Rest
03.08.2015
What's the goal of collaboration anyway? Is it the potential for innovation that occurs when people of disparate backgrounds and beliefs work on a problem together? Or the filaments that thread throughout an organization (and beyond) that keep people interested, engaged and inspired in their work? Is it the ever elusive goal of increased productivity (a.k.a. "getting stuff done")? All of the above? None? Is One Man's ROI Any Man's Success? Success seems like a relatively innocuous word. But use it in the context of another yet to be truly ...
 
Social Media: Why We Share Things Online
03.08.2015
What we share through social networks is usually driven by our personal and social values, and has become an important part of how we shape our online identities. What we choose to share can reveal a great deal about our likes and dislikes, our interests, and our motivations. In short, the types of content we share says a great deal about who we are and how we would like to be perceived. To better understand the motivation to share, the team at creative digital agency Fractl surveyed more than 1,000 people across the U.S. to learn how identity and content ...
 
Enable Employee Careers through Learning
03.08.2015
by Simon Terry - There is no organisational strategy without the capability to execute it. The demands of a disruptive economy mean organisations need to create systemic approaches that scale learning through every role, Big Learning. However, organisations need to build employee capability in their interests and not just for the sake of the organisation. Holding on to a Wooden Box Imagine you asked a friend to hold a wooden box for you. If they are a good friend, they might hold it for an hour or so. Some will give up and take it home to return it ...