How to Locate Expertise
16.06.2015
by Stan Garfield - Here are my thoughts on the subject. I start by asking the question "Once you locate an expert, what do you plan to do next?" Contact them by email, phone, instant message, or ESN (enterprise social network) post so that they answer a question, talk to a client, attend a meeting, commit to a project, supply documents, etc. Add them to a distribution list, community of practice, or ESN group Include them in a summary of the organization's expertise, for example, we have 22 experts in knowledge management If these are the actions you ...