#socbiz
Curated hints on Digital Transformation, Enterprise 2.0, Enterprise Social Networks, Social Intranets, Social Collaboration, Knowledge Management, HR 2.0, ... and all the rest
Dr.-Ing. Carsten Rose – Effective: 31.05.2015

Archive 05/2015

Social Business Digest by caro - Archive 05/2015
Enterprise-Social-Software erfolgreich implementieren
29.05.2015
Das heutige Marktumfeld ist in fast allen Branchen von einer zunehmenden Komplexität und Dynamik geprägt. Immer mehr Unternehmen erkennen daher, dass sie ihre internen Strukturen im Hinblick auf Partizipation, Informations- und Wissensmanagement anpassen und flexibilisieren müssen, wenn sie unter diesen Bedingungen weiterhin erfolgreich agieren möchten. Ebenso ist das Thema Arbeitgeberattraktivität für viele Unternehmen ein entscheidender Faktor: Wer im Wettbewerb um die besten Köpfe gute Karten haben will, muss den Erwartungen der "Digital Natives" ...
 
Baukausten für bedürfnisorientierte Arbeitsplatzgestaltung
29.05.2015
von Anja Wittenberger - Die eine perfekte Arbeitsumgebung für den Wissensarbeiter gibt es nicht. Ich bin überzeugt davon, dass jeder Wissensarbeiter je nach Menschentyp und Arbeitsaufgabe sehr individuelle Bedürfnisse hat, um die höchstmögliche Wertschöpfung zu erzielen. Als ich Bastian`s Aufruf zur Blogparade "Die perfekte Arbeitsumgebung für Wissensarbeiter" gelesen habe, hatte ich zwei Gedanken im Kopf: Hat da nicht jeder Mensch unterschiedliche Anforderungen? Es gibt so viele Möglichkeiten die Arbeitsumgebung von Wissensarbeitern so zu arrangieren, ...
 
The Bumpy Ride to Dialogue on Your Social Intranet
29.05.2015
The introduction of social tools and features, such as an enterprise social network or even just commenting on intranet content, can lead to some level of nervousness amongst senior managers and those in risk functions. In theory you can see their point. Every organization has unhappy employees. And executives see the venomous comments left on sites like Glassdoor. Given that the introduction of social tools usually gives all employees a voice and offers previously unheard of transparency, the potential for a variety of uncomfortable and troublesome ...
 
How to animate your employee social network
29.05.2015
Collaborative platforms only work if enough people use them. To boost adoption, galvanize attention and bring a sudden spike in your active user figures have fun creating a string of high-profile activities. Peter Furtado of simplysucceed outlines some ideas. Getting people to keep coming back to the platform involves a lot of low-profile, mundane work - but to boost adoption, galvanize attention and bring a sudden spike in your active user figures you will have the fun of creating a string of high-profile activities. These should capture people's imagination ...
 
Coach the Community to Create Value
29.05.2015
by Simon Terry - We may have begun to move from an adoption conversation to a value conversation. However our hierarchical mindsets can still hold us back. A responsive organisation needs to shape how value arise from collaboration, not try to specify it top down. Embrace Value More and more organisations are focusing on how to create strategic business value in their organisation through the use of collaboration. They are seeing the value that can be created as a community journeys from Connection to Innovation. They recognise that adoption & use ...
 
Internal competition - the KM-killer
29.05.2015
by Nick Milton - If Knowledge Management is like gardening and the knowledge manager is like a gardener (see here to understand the metaphor), then Internal competition is like a late frost that kills all your green shoots. There is no point in planting the seeds of Knowledge Management and protecting the first shoots of knowledge sharing, if the company incentive scheme has large elements of internal competition, which will just freeze your efforts dead. Companies often encourage internal competition as an incentive to drive performance in a company. ...
 
The Cost of a Disengaged Employee
29.05.2015
Seventy-percent of the American workforce is made up of disengaged employees. Fortunately, there are ways to combat these costs if you understand what disengaged employees are, how they affect your business and steps you can take to turn them into brand ambassadors. First, let's define an engaged employee. Engaged employees work with passion and feel a profound connection to their company. They drive innovation and will ultimately move the organization forward. Disengaged employees, on the other hand, are essentially "checked out". They're sleepwalking ...
 
Collective-We Firms Eat Exclusive-We Competitors for Lunch (and How to Become One)
29.05.2015
Poorly managed organizations are likely to function - or, I should say, malfunction - with frequent use of the exclusive "we" - a divisive verbal tactic also known as the royal "we". I suspect most business people can recall being on the receiving end of a ham-handed exclusive-we remark from a defensive boss, such as: "We don't do things that way here." "Will you stop asking so many questions? We don't tolerate 'fishing expeditions' around here!" The speaker is clearly excluding the person being addressed from the pronoun "we" to stifle communication. ...
 
Intranet - klein, aber gemein #1: Mitarbeiterbilder
28.05.2015
Bilder erklären uns Tag für Tag Inhalte, machen Sie verständlicher und wertvoller. Das gilt auch und insbesondere für Mitarbeiterbilder. Ein Bild ist tausend Worte wert. (Chinesisches Sprichwort) Ein ähnliches Sprichwort kennen wir auch im europäischen Sprachgebrauch, ich habe aber dennoch dieses, ein etwas unbekannteres gewählt, da sich im Kontext eines modernen Intranet- oder Mitarbeiterportalen den Wert eines Bildes als solches gut erklären lässt. Nicht nur, dass Bilder uns dabei unterstützen, Inhalte zu erklären oder anzureichern und dadurch für ...
 
Getting the most out of enterprise social networks
28.05.2015
In January 2013, technology research firm Gartner made some bold predictions about enterprise social networks (ESNs). First, the firm said that ESNs would eventually become the primary communication channels for noticing, deciding or acting on information relevant to carrying out work. But Gartner also estimated that through 2015, 80 percent of social business efforts would not achieve the intended benefits due to inadequate leadership and an overemphasis on technology. So how have the uses and perceptions of ESNs changed since then? Duncan Stewart, ...
 
Measuring Enterprise Social's Value: It's All About That Case
28.05.2015
With apologies to Meghan Trainor, it's not "All About That Bass" when it comes to enterprise social. It's all about that case -- the business case, that is. In July 2012, the McKinsey Global Institute (MGI) published a report called, "The Social Economy: Unlocking Value and Productivity Through Social Technologies." MGI's estimates suggest that by fully implementing social technologies, companies have an opportunity to raise the productivity of high-skill knowledge workers, including managers and professionals, by 20 to 25 percent. Furthermore, it estimates ...
 
What is intranet success?
28.05.2015
Consider your intranet successful if: 60% or more of your intranet target audience view content at least once a day (where the intranet is not the default organisational browser home page), and 24% or more of the intranet target audience contribute content at least once a day (contributions can include posting a comment, updating a page, contributing to a discussion, uploading a document). At least these are the numbers according to a recent survey completed by 218 participants. The survey consisted of 2 intranet adoption questions and 3 demographic ...
 
5 Community Management Takeaways from the Socious User Conference
28.05.2015
Socious customers gathered in Arizona last week for the 2015 Socious User Conference. The three days of sessions centered around online community management and strategy. As we review and archive the over fifteen hours of presentations, we want to share some of the most important takeaways. Takeaway #1) Implement Community Management Processes that are Scalable, Consistent, and Proactive Takeaway #2) Create a Plan for the Ongoing Training of Your Community's Leaders Takeaway #3) Build Your Community Around Your Members' Biggest Challenges Takeaway #4) ...
 
Sweetshop KM
28.05.2015
by Nick Milton - Being a knowledge manager can be a bit like being a kid in a sweetshop. There is so much choice of KM software on the market, all of which claims to ensure KM success - it is very tempting to "pick and mix" a solution. However such an approach does not guarantee a good result, any more than picking and mixing your sweets guarantees good teeth and a healthy diet! Selecting KM technology should be done in the context of a KM strategy, a KM framework, and a thorough understanding of the user requirements. We can think about technology ...
 
What Gartner Wants You to Know About the New Digital Workplace
28.05.2015
Work democratization and consumerization are rapidly changing when, where and how people work. Newly autonomous employees are effectively "business consumers" -- digitally literate employees who have adapted the latest consumer work styles and increasingly expect a comparable workplace experience. In this new world order, often called the "Digital Workplace," savvy organizations are taking a strategic approach to promoting workplace effectiveness by adapting innovative work styles and offering consumer-like technologies. To learn more about becoming ...
 
Von Enterprise Mobility zu Social Flexibility
27.05.2015
In den letzten drei bis vier Jahren stellte man immer mehr fest, dass die Auswirkungen durch Enterprise Mobility auf kulturelle Faktoren deutlich stärker werden als auf technische. Somit ist ein Umdenken in Bezug auf die eigene soziale Flexibilität (Social Flexibility) erforderlich. Mobile Devices verändern Strukturen Smartphones, Tablets, Wearables mit deren Apps sind vor allem ein fester und immer zentraler werdender Bestandteil im Privatleben der Benutzer. Von dort aus werden die Angewohnheiten und Wünsche in die Unternehmen getragen. Die Möglichkeiten, ...
 
Klein, aber gemein: Im Intranet-Projekt Betriebsrat & Datenschutzbeauftragte einbinden
27.05.2015
Der Wettbewerbsdruck, der Perfektionismus und der Wille nach stets guten Erfolgen auch im Hinblick auf interne Projekte führen Unternehmen häufig dazu, viel Geld für eine neues Intranet auszugeben. Ordentlich breit wird auch das Portemonnaie geöffnet, wenn die interne Unternehmenskommunikation, das Produktmanagement oder das Corporate Knowledge Management ein Intranet oder sogenannte Employee Self Service-Portale aufbauen (lassen). Das ist sicherlich gut und hilfreich. Der Schuß geht allerdings nach hinten los, wenn wichtige Grundvoraussetzungen nicht ...
 
The Adoption of Social Business Tools
27.05.2015
The dynamics of the way we socialise and communicate has shifted. Businesses are starting to realise the tangible benefits that can be gained; as a result, the growth in the adoption of social media across all industries has been exponential and we are witnessing the creation of social businesses. Social business is defined as: "The creation of an organisation that is optimised to benefit its entire ecosystem (customers, employees, owners, and partners) by embedding collaboration, information sharing and active engagement in its operation and culture. ...
 
How Companies Are Getting Collaboration Wrong
27.05.2015
Businesses have embraced employee collaboration lately, from software that helps bring together remote teams to open, workspaces designed to better connect employees, with the hope that bringing different types of workers together will lead to breakthrough ideas and solutions. But is collaboration at work all it's cracked up to be? Maybe not. Recent research led by Jesse Shore at Boston University's Questrom School of Business has found that collaboration sometimes hinders problem-solving because individuals in big groups tend to parrot one another, ...
 
Celebrities CEOs and Mystique Shattered in a Sharing World
27.05.2015
by Walter Adamson - In a very recent blog post on Business 2 Community Charlene Li was asked why people don't use corporate social networks. Her first reason is because executives don't engage themselves, possibly, she says, "because it will make them look like less of a leader if they get close to people". However these type of executives are on a very short fuse, as even once-reluctant celebrities have come around to embracing social even if it erodes the mystique. Can you lead from behind? If celebs can shed the mystique CEOs can too Time ...
 
The contribution checklist
27.05.2015
by John Stepper - In looking for ways to make working out loud even simpler and more convenient inside organizations, we're going to try an experiment: The Contribution Checklist. We're going to create as many variations of this checklist as we can, and we're going to hand it out to everyone who'll take one. I think this could be huge, and here's why. The core idea The general guide Connect Show appreciation Share learning Connect the dots Ask a question Answer a question Offer feedback Share your experience Offer original ideas Connect a purposeful ...
 
No more heroes, no more silos: Get back to the 40 hour work-week with Knowledge Management
27.05.2015
Recently, several articles were published reporting that we are working more than 40 hours a week - especially in the United States. We are spending more time on our work and less time on ourselves. The 40 hour work week is a thing of the past. The reports call out the continuing pressure by management to push productivity, meet deadlines, and be a team-player - all in the spirit of profit, competition and survival. In the early 20th century, workers faced similar pressures, which spawned the coveted 40-hour work week, and paid time-off. However, as ...
 
Three things the knowledge manager needs to learn about before they start
27.05.2015
by Nick Milton - If you are a new Knowledge Manager, implementing KM for the first time, you have three things to learn about before you start, and some of that learning may be closer to home than you realise. One of the tenets of Knowledge Management is that if you face a new piece of work, then you need to gain knowledge before you make a start. You make a KM plan, you identify your knowledge needs, you identify the sources of the knowledge, and you set out on your learning journey. You "learn before doing", as this is the surest way to build on the ...
 
Digital Business Not a Spare Time Activity
27.05.2015
by David F. Carr - Wouldn't you think implementing technologies with the potential to make people and organizations more productive would be high priority? I would. Yet efforts to make more ambitious use of collaboration, enterprise social networking, unified communications, and other workplace transformation technologies often get only passing attention from CIOs, who tend to pay more attention to the more technically complex and expensive "core systems" projects. At last week's Gartner Digital Workplace Summit in Orlando, one of the major themes was ...
 
Your Enterprise Social Network Isn't Being Used Mostly Because Of Your Corporate Culture
26.05.2015
by Dan Pontefract - I was speaking at a conference recently, and a question was posed to me from someone in the audience near the tail end of the session. "We deployed our enterprise social network last year, but it's a ghost town. No one is using it." I knew what was about to come next, but I politely waited for the question to be asked anyhow. "Why won't anyone post to it? I mean we spent gobs of money, and invested oodles of time ... why aren't our employees willing to post, or share, or contribute anything?" The convention center room I was stationed ...
 
Expert Discussion: How to make digital collaboration work?
26.05.2015
by Bjoern Negelmann - While the term "social" is called "dead" - the digital transformation of work is in full motion. As part of the bigger picture of developing the "next-generation enterprise model" the re-modeling of work certainly cannot be treated singular - as it needs to fit into a new system of an open culture and a business model based on a networked ecosystem. But in order to push a more differentiated discussion on how to manage the digital transformation task for succeeding with the transition towards a "digital enterprise" future we are ...
 
10 examples of bringing social onto the intranet homepage
26.05.2015
As a Community Manager for DWG, I'm incredibly privileged to have the opportunity to speak to many people across the intranet and digital workplace profession about what they're working on, the challenges they're facing and their successes. There are always some great stories, as well as some familiar ones that induce flashbacks to my former life leading a social intranet project. The spread of "social" Anecdotally, a large number of people I've spoken to recently seem to be seriously turning their thoughts to how they can make better use of social ...
 
7 Strategies to Facilitate "Working Out Loud"
26.05.2015
by Sahana Chattopadhyay - I spent the greater part of the weekend mulling over the practice of working out loud, what makes some folks adopt the habit with ease while others struggle, and what could be some of the possible enabling factors that support working out loud. The more I thought about it, the more it seemed to me that it is one of the fundamental blocks of building a community of practice. A community grows around a domain where practitioners share their insights, knowledge and doubts, the work processes. A community grows through conversation, ...
 
Working out loud: The benefits of engaging internal audiences, socially
26.05.2015
In my last post I wrote about B2B brands and the need for social media to be part of the communications mix. This post is an extension of that post, but with a focus using internal social networks to encourage a 'working out loud' company culture and the benefits that this has for both effective inter-company communications and also employee engagement. Getting social With the rise of mobile usage and 24/7 connectivity, the line between personal and professional life is blurring. Social media is no longer limited to the personal and consumer market. ...
 
Free access to knowledge, or structured access to knowledge?
26.05.2015
by Nick Milton - Here is another excellent article from Tom Davenport, one of the clearest writers on the topic of Knowledge Management, making the case for a structured "just-in-time" approach to the supply of knowledge. Tom starts his article as follows: "In the half-century since Peter Drucker coined the term "knowledge workers," their share of the workforce has steadily grown--and so has the range of technology tools aimed at boosting their productivity. Yet there's little evidence that massive spending on personal computing, productivity software, ...
 
The Knowledge Manager: Key to Creating Value From Your Knowledge
26.05.2015
The Competencies, Roles and Responsibilities of a Knowledge Manager Introduction Knowledge is one of the primary assets of an organization. The flow of knowledge, into, within, and out of an organization, and the embedding of critical knowledge into the organization, is a process that can be optimized through resourcing a Knowledge Manager as a full-time (preferred) or part-time role. The following competencies and attributes are derived from years of experience with working with clients and organization knowledge managers. Many will evolve as experience ...
 
Why the Underlying Laws of Cloud, Social, and Digital Business Matter
26.05.2015
by Dion Hinchcliffe - I've spent much of my Memorial Day Holiday here in the United States pondering the Red Queen effect vs. network effects, seminal laws of technology and business both, that are often held as gospel by their adherents who believe they are the natural and intrinsic properties of their operating environments (digital ecosystems in this case.) Both hypotheses apply to any connected, relatively closed environment of some kind, which very much includes everything from traditional marketplaces, online communities, app stores, cloud services, ...
 
The 5 Key Benefits of Social Collaboration
25.05.2015
Last week, we held our company's first user conference. It was a terrific gathering of social knowledge network experts sharing experiences. Frankly, we learned as much as any of the attendees. One topic that I found profound was around the constraints (and lack of constraints) organizations place on collaboration. That is, to what extent does a company allow and even foster social collaboration among employees - and to what extent does it resist? And why? As one customer tweeted, "Do you trust employees to talk to customers but not enough to collaborate ...
 
Working Out Loud 101 | Some Thoughts
25.05.2015
by Sahana Chattopadhyay - My posts are usually pretty detailed, researched, and long. I am trying to move to a mode where I'll write shorter posts more regularly on specific topics, questions posed to me, or an aspect of modern workplace learning that interests me. I will keep my longer posts for topics I am researching on and deep diving into. These will probably be one per fortnight or so... Today's post is triggered by a question a colleague asked me yesterday. I happened to mention "working out loud" as a practice that is fundamental to ...
 
A "working out loud" credo
25.05.2015
by John Wenger - I love the "working out loud" approach. It's highly social, which now, after years of personal work, runs through me like a stick of rock. In that (ongoing) personal journey, I have learnt not only the benefits and indescribable joys (and sometimes, the excruciating pain) of joining the rest of the human race, but also how to do it. WOL also gives us the opportunity to exercise our opposable minds with each other. This is our ability to hold seemingly contradictory or conflicting ideas in a creative tension so that we come up with novel ...
 
Why integrated peer to peer social recognition matters
25.05.2015
Think of the most amazing example of collaboration that you can remember. Maybe it was a triple-play on the ball field, or the union of dancer and orchestra at the ballet. Without a doubt the participants were in immediate communication with each other. The actors had a deep, intimate knowledge about how the other players were likely to perform. Also there's a good bet that no software was involved. At TemboSocial we believe that the closer you can get to direct person-to-person conversation, the better knowledge will flow through the organization. ...
 
Internal Content Curation: What Most Marketers Miss
25.05.2015
Most marketers believe content curation means: "How do I legally add to, enhance or provide new context to other people's content (OPC) to create new information that improves my results?" They miss the major content curation opportunity. Do you? Curating your own content, regardless of where or how you originally published it, to maximize each piece of content's reach and effectiveness cost effectively. Regardless of how good your content distribution is, chances are your content won't reach its maximum audience without additional support, both people ...
 
Leading beyond automation
25.05.2015
by Harold Jarche - As we enter the network era, we see that leadership is an emergent property of a network in balance and not some special property available to only the select few. Effective knowledge networks require leadership from everyone - an aggressively intelligent and engaged workforce, learning with each other. Positional leadership, by the authority of some hierarchy, is giving way to reputational leadership, as determined by the myriad feedback loops of the network. To lead in a network, is to learn in a network, as relationships and conditions ...
 
How IT and the Role of the CIO is Changing in the Era of Networked Organizations
25.05.2015
by Dion Hinchcliffe - As I've examined the case examples below, and talked with many top CIOs about how they were operating their departments over the last several years, it's become clear that the contemporary IT organization -- at least ones that are successfully leading their organizations into the future -- is now wielding a new kind of power. I don't mean power in the traditional, hierarchical sense through departmental mandate, titles, and the org chart. In fact, those don't seem to mean nearly as much as they used to, as I hear more and more ...
 
9 reasons to graduate from email into collaboration in the cloud
22.05.2015
Email was an amazing invention. I realize this, and so do my clients. But email in this day and age, has a lot of weaknesses when it comes to collaboration and efficiency. So many hours are wasted dealing with email in your company. If you are a professional services firm, you know that time is money. Another challenge with email is the information silos it creates. I just visited a client last week that had an innovation project underway, just to realize that in one of the other units in the company, the same initiative was also under way. The innovation ...
 
When Working Out Loud isn't really WOL
22.05.2015
So Working Out Loud (or WOL) is a pretty big buzz these days and if you've not picked up on it there's plenty of information out there telling you all about how to be working out in the open. In simple terms it's about being far more transparent in the way we work, sharing and showing your work both the good stuff you do and other material too - learning opportunities if you will. As with all buzzes though there's a fair deal of misinterpretation about what WOL actually is and what it refers to and perhaps even more importantly how ...
 
Apply Social Influence to Get Users Hooked On Your Intranet
22.05.2015
Recently, I attended the inspirational Art of Marketing Conference in Vancouver, BC. No big surprise there given my work as the Director of Marketing at Intranet Connections as well as being a Strategic Marketing Consultant. However, what was surprising was how applicable these speakers, lessons and best practices resonated for the world of intranets as well. After all your intranet is an internal website, which is also rich with features, tools and functionality well beyond the means of a public website, used to communicate with your employees. Given ...
 
Eight Building Blocks for the Digital Workplace
22.05.2015
No matter where you are in the process of executing a digital workplace initiative, these eight building blocks are vital to its success. Employees want to be connected across devices and with their colleagues and processes during their workdays. The digital workplace offers companies tremendous potential if they are strategically prepared to take advantage of interconnected trends like the consumerization of technology, digital dexterity, changing work models, information intensity and the desire to share and collaborate. "If your digital workplace ...
 
The intranet is sick, not dead
22.05.2015
The intranet is dead. How many times have we heard this tired, uninformed complaint or false prophecy in the past 10 years? Too many, which coincidentally is equal to the number of half-wits out there that don't know any better. Yes, the intranet is sick, under-funded, under-used, under-appreciated, and perhaps even 'mostly dead' in many companies. But as Miracle Max (The Princess Bride) so poignantly put it in terms that even children can appreciate, "It just so happens that your friend here is only MOSTLY dead. There's a big difference between mostly ...
 
The reason why managers are not needed
22.05.2015
by Esko Kilpi - People working in groups are the archetypal functional units of a firm. They typically provide the means to combine the different skills and perspectives that are needed to get things done. Interaction between people is relatively easy because of the co-location of the team in the same office. People are physically together in the same place at the same time. The office space and office hours matter because they make coordination easy for managers. Communication from the manager to the group is efficient and low-cost. Recently, however, ...
 
New Workplaces Mean New Demands on Leaders
21.05.2015
by Stowe Boyd - We have been witnessing a defection from web 2.0 era "social collaboration" tools because they don't actually help people get their jobs done. Those tools may reflect an idealized company of five or more years ago, although I doubt it. They are really designed for the needs of the first line managers of an earlier day: overseeing what people are doing, and trying to "manage" people, like cowboys "manage" cattle. The Role of Leadership Lightweight 'Working Out Loud' [...] ...
 
Voyeur, Sharer or Engager: Which Best Describes You?
21.05.2015
Remember the Kodak moment? How far from sharing have we come, when a cleverly branded and epic moment was captured on traditional film and shared on prints or slide projectors? We hold onto these as memories and visit with them now and again for the nostalgia and connection. I believe we have these opportunities every day in our companies and our lives to create shareable moments. Sharing is a word that emotes so many meanings. It seems like nowadays, people have taken the liberty to add a second word to it, such as "economy", "era", "movement", and ...
 
How to Charm the Skeptics to Embrace Social
21.05.2015
Episode 61 of the Social Business Engine podcast features Alan Belniak, the Principal Social Media Manager at The MathWorks. Alan is a social media strategist and practitioner with years of tech experience that he used to his advantage when transitioning into a social media role. Tune in to our discussion to hear how Alan persuaded the skeptics into hiring him for a social media role with no social media experience, and how he has gone on to strategize social media marketing for multiple mid to large multi-national corporations. On This Episode You'll ...
 
The lean km supply chain
21.05.2015
by Nick Milton - If we see KM as a supply chain, supplying knowledge to the knowledge worker in order that they can make the right business decision, then we can apply concepts such as lean to optimise that supply chain. One of the principles of a lean supply chain is that every step is driven by Pull. Nothing moves along a step in the supply chain unless it is pulled by the need from the next step. This ensures that supply is always "just in time" and that there is no wasteful build-up of unwanted inventory. Let's see how Pull can drive the steps ...
 
Brand your employees, not your organization
21.05.2015
Loyalty to an organization used to feature high on employees' priority lists. Today, employees seek meaning more from their actual occupations and less from organizational ideologies. As the Edelman study "2011: Trends in Organizational (Internal) Communications/Employee Engagement" explains: "People are more inclined to self-identify as individuals rather than part of a discrete organization or brand. This is enhanced and encouraged by one's ability to connect and link to one's peers and to find self-defined communities." Employees want to be engaged ...
 
Four Steps to Effective Change Management for HR
21.05.2015
No matter the size of the organization, change is one of life's constants in today's business environment. With all that change going on, everyone must be an expert on managing change effectively -- right? Wrong. Most changes in organizations fail, due in part to employee resistance, failure to adequately prepare and miscommunication. Research shows that change initiatives are nearly twice as likely to fail as a result of organizational resistance rather than technical or operational issues. Needed: a systemic, proactive approach If change is not implemented ...
 
Heart over Headquarters
21.05.2015
by Elisa Steele, CEO & President at Jive Software - Determining where to establish your centralized headquarters used to be an important business decision for companies. But for today's way of working, the importance of the HQ label has diminished. If your teams are working toward your mission from everywhere, what's so important about the team who sits at "HQ"? A shift away from physical headquarters offices started almost a decade ago as companies looked for ways to position themselves better in the fast-changing global marketplace. ...
 
Misserfolgsfaktoren für Enterprise 2.0 und Social Business (Teil 3)
20.05.2015
Nach Teil 1 und Teil 2 des Beitrags zu Misserfolgsfaktoren für Enterprise 2.0 geht es nun im dritten und letzten Teil um die Beschreibung der Faktoren aus der Kategorie "Kultur passt nicht". Misserfolgsfaktoren in der Kategorie "Kultur passt nicht" Unter dieser Kategorie haben wir alle Items aus den Studien zusammengefasst, die entweder direkt als Unternehmenskultur genannt wurden, oder aber indirekt durch die Unternehmenskultur bedingt die Einführung von Enterprise 2.0 beeinflussen können. Wir haben dazu drei Gruppen mit steigendem Risiko der Faktoren ...
 
Social Intranet - Was ist daran eigentlich "social"?
20.05.2015
Social Intranet ist ein absolutes Trendthema in diesem Jahr. Die herstellerneutrale Anwenderstudie Intranet Themen und Trends 2015 identifiziert Social Intranet als eines der Top-Themen. Doch die Frage ist: Was sind Social Intranets und was bedeutet das Thema für Unternehmen? Die Funktionen von Social Intranet Die Funktionen eines Social Intranet können vielfältig sein. Entsprechend findet man kaum einheitliche Sichtweisen auf das Thema. Kurz gefasst gehören hierzu alle Werkzeuge, die die formelle und informelle Kommunikation, Kooperation und Zusammenarbeit ...
 
How a company starts working out loud
20.05.2015
by John Stepper - It was a little surreal. I was in a place I've never been, at a company I have nothing to do with, talking to a few hundred people about Working Out Loud. So far, so good. Then I saw the notepads they were handing out with "Working Out Loud" printed on them along with a quote from me, and I saw "Working Out Loud" in the hallways as part of their knowledge management program. Why and how did a company do all this? The why The how [...] ...
 
Collaboration is not "soft"
20.05.2015
by John Wenger - I am occasionally left a little baffled by some of the stuff I read about digital social tools. In a lot of what I read and hear, there is no lack of intelligent analysis about social tools and their potential usefulness, however I do think that there is a huge dimension that is just absent. That is the "social" bit. I know, I know.... I only bring my understanding of what it means for human beings to be social from my own trajectory in life. Sadly (or maybe not) in an increasingly technological world, that trajectory has not had a ...
 
How Social Collaboration Fosters Innovation
20.05.2015
Innovation is increasing in importance. Companies that concentrate on keeping the wheels in motion without actively innovating are in danger of suffering the fate of Kodak and Nokia. Newer, more innovative companies are disrupting their markets every day and few companies are safe from becoming obsolete. In fact, the life expectancy of Fortune 500 firms has declined from 75 years half a century ago to less than 15 years today. Social collaboration fosters innovation in three key ways: empowering individuals, enabling company-wide interaction, and crowdsourcing. ...
 
Enterprise Social Network (ESN) Vendor Requirements
20.05.2015
When selecting an Enterprise Social Network vendor, what requirements are important? Here is my detailed list. Please comment to add to, reorganize, change, or identify the top requirements based on your experience. Thanks for your help! Customer Orientation Responsive to customers Actively uses a customer advisory board Takes customer input and acts on it for future releases Regularly shares product roadmap Assigns a dedicated and useful liaison Offers priority support for problems Communicates changes regularly with advance notice, avoids surprises, ...
 
The dangers of knowledge oversupply
20.05.2015
by Nick Milton - In a market where supply grossly exceeds demand, prices fall, and value is destroyed. This is an unhealthy market, and these conditions can apply to knowledge as well as to commodities. A commodity where supply far exceeds demand is a devalued commodity. Maybe supply will stimulate some demand, but most of the time you just create an oversaturated market, and you end up dumping surplus stock at rock bottom prices. We saw this in the European Union, where farmers were paid to produce more wine and butter than the market needed. To keep ...
 
Breaking the vicious circle and making work suck less
20.05.2015
Earlier this week I was fortunate to meet Laszlo Bock, SVP of People Operations at Google at his LSE talk. The topic was Bock's new book Work Rules! - a call for companies and individuals to experiment with ways to make work suck less. Bock argues for revisiting how organisations support and manage their employees, and he is taking an evidence-based approach to this with Google's People & Innovation Lab (PiLab). In his words CEOs don't challenge HR professionals in their legacy approaches, because they have spent little time thinking through how ...
 
Misserfolgsfaktoren für Enterprise 2.0 und Social Business (Teil 2)
19.05.2015
Teil 1 des Beitrags zu Misserfolgsfaktoren beendeten wir mit der Beschreibung der "fehlenden Skills". In Teil 2 dieses Beitrages setzen wir die Beschreibung fort mit den..... Misserfolgsfaktoren in der Kategorie "Ängste" Angst vor Reputationsverlust: Hier geht es um die Angst der Führungskräfte, das Unternehmen könnte an Reputation verlieren, wenn sich Mitarbeiter in sozialen Netzwerken bewegen und über soziale Medien austauschen. [...] Angst vor Wissensabfluss: Der zweite Angstfaktor, der ein Risiko für die Einführung von Enterprise 2.0 darstellt, ...
 
The Good, the Bad, and the Future of Creative Collaboration
19.05.2015
Innovators know that sharing isn't just caring-it's the only way to get by. Collaboration has recently emerged as the defining characteristic of creativity and growth in nearly all sectors and industries. The singular genius who works alone is a myth of yesterday. Today, the biggest breakthroughs happen when networks of self-motivated people with a collective vision join together and share ideas, information, and work. Collaborative innovation comes in many forms and kinds. From brainstorming sessions like innovation jams to crowd-funding initiatives ...
 
Don't Lose Intellectual Property: Collaborate to preserve your collective brain trust
19.05.2015
Intellectual Property (IP) retention has always been an important issue for organizations. And it's becoming increasingly more important as Baby Boomers retire and Millennials take over the workforce. Adding to the issue is the younger demographic's tendency to move from job to job quickly, with an average tenure of just around two years at any single workplace. Any manager can tell you that high turnover, or even employees changing positions within a company, makes it difficult for an organization to capture and retain the background and knowledge ...
 
What CEOs Have Learned About Social Media
19.05.2015
When it comes to social media, today's CEOs have made a remarkable transition over the past five years. A recent analysis by my firm, Weber Shandwick, found that 80% of the chief executive officers of the world's largest 50 companies are engaged online and on social media. The results, published in "Socializing Your CEO: From Marginal to Mainstream," show that CEO sociability has more than doubled since we began tracking the social activities of chief executives in 2010, when only 36% of CEOs were social. We audited a range of sites and platforms to ...
 
Pull or Push in CoPs, which works better?
19.05.2015
by Nick Milton - Which works better in driving Community of Practice interaction - Pull or Push? Community of practice interaction can be driven by pull or push - pull meaning interactions driven by knowledge seeking and by questions, push meaning interactions driven by publishing knowledge and posting articles and notifications. Data from our 2014 global survey of knowledge management allows us to compare these two drivers, and to see which works better. Those respondents who answered the section on communities of practice gave us two figures - a subjective ...
 
The Organization in the Digital Age -- 10 Key Findings
19.05.2015
by Jane McConnell - This post presents 10 key findings from The Organization in the Digital Age, the 9th annual report about the workplace. It is based on input from nearly 300 organizations worldwide. Digital Humanizes and Energizes Organizations by Making Work Personal Excellence in Customer Satisfaction Correlates to Strong Digital Workplaces Digital Workplace Maturity Significantly Higher in Organizations With Culture of Trust Finding People "Who Know" Is Winning Over Finding "The Information I Need" Mobile Services in 2014 Did Not Achieve Predictions ...
 
Learn to look after your employees, the rest will follow (Richard Branson)
19.05.2015
by Bertrand Duperrin - A so obvious advice from Richard Branson that I wonder why we still need to explain it and spread the word again and again. However, it's a good occasion to add a little to it, for businesses claiming they are customer-focused and wondering why they are failing to keep the promise. Giving someone a job and telling him "get the job done" does not mean the person has the means to do so. That's not a matter of will but of capabilities. Giving people the tools to do the job is not enough. There is the tool and the way it's used. No ...
 
Wissensarbeiter brauchen Vertrauen und Offenheit
18.05.2015
von Stefan Pfeiffer - The New Yorker hat zur Blogparade zum Thema "Die perfekte Arbeitsumgebung für Wissensarbeiter" aufgerufen und dabei auch einige Leitfragen mitgegeben. Dabei tauchen natürlich auch Fragen wie Großraumbüro, Home Office oder Ausgestaltung der Arbeitsumgebung auf. Das sind natürlich alles sehr wichtige Aspekte und als nun langjähriger Home Office-Arbeiter und Kenner von Großraumbüros liegt mir dabei sicher auch der ein oder Kommentar auf der Tastatur. Ich denke aber, dass andere Aspekte wesentlich wichtiger sind: Wissensarbeiter brauchen ...
 
Praxisbeitrag WAGO Kontakttechnik - Einführung eines Intranets als zentrale Plattform für Informationen & Zusammenarbeit
18.05.2015
Vor jetzt bald sechs Monaten wurde das bestehende Intranet bei der WAGO Kontakttechnik GmbH & Co. KG durch ein modernes Mitarbeiterportal abgelöst. Im nachfolgenden Artikel möchte ich ein wenig über das Projekt, dessen Highlights, Höhen und aber auch Tiefen aus meiner Sicht als Mitarbeiter der Unternehmenskommunikation berichten. Die WAGO Kontakttechnik GmbH & Co. KG hat ihren Hauptsitz im westfälischen Minden und beschäftigt mehr als 6.700 Mitarbeiter. WAGO ist Wegbereiter für zukunftsweisende Technologien. Immer wieder hat das Unternehmen ...
 
Culture first, then ESN, not the other way round
18.05.2015
by Adi Gaskell - It's probably fair to say that enterprise social networks have largely failed to deliver the changes to how organizations operate that many social business advocates hoped for. Whilst I suspect much of that was an excessive amount of expectation rather than any real failings in the technology, but there remains a sense that it's a technology searching for a purpose. One of the traditional use cases for an ESN is to enhance communication within an organization. A recent paper from INSEAD's Pawel Korzynski highlights the kind of cultural ...
 
IBM: Companies must avoid social business 'culture shock'
18.05.2015
Firms must transform culture to make best use of social business tools, says Big Blue Cultural change is vital if companies are to boost adoption of social-skewed business tools, according to IBM. Millenials will prove key to adopting more social collaboration tools in organisations, said Big Blue's VP of social business transformation, Ed Brill, but he added that firms must champion social software if they want it to succeed. Speaking to IT Pro at IBM's ConnectED conference in Orlando, Florida, Brill said: "You have to decide that's ...
 
5 Ways to Make Social Media a Mindset, Not a Tool
18.05.2015
Strategist and author Erica Dhawan shares 5 ways to shift your mindset to achieve social media success. We often talk about social media in terms of tools, but is it actually more of a mindset shift? Strategist and best-selling author Erica Dhawan thinks it is. In her work and new book, Get Big Things Done, she talks about connectional intelligence, the number-one skill we all need to develop in the connected era. Dhawan says success today is not just about amassing Twitter followers and LinkedIn contacts, but about what you do with those connections ...
 
Hoe zet je content op je intranet effectief in? Essentiële tips van Wedge Black
18.05.2015
Goede content is essentieel als je ervoor wilt zorgen dat een intranet bijdraagt aan organisatiedoelen. Daarom organiseerden we voor onze opdrachtgevers een workshop met de Engelse intranet- en contentspecialist Wedge Black. Zijn belangrijkste boodschap is raak: mensen lezen liever niet. Hoe zorg je dan toch dat collega's te weten komen wat ze te weten moeten komen, en dat ze de content vinden die hen helpt bij hun werk? Daar zijn slimme contenttactieken voor. Twintig deelnemers, die bijvoorbeeld als intranet- of communitymanager voor opdrachtgevers ...
 
You don't need to read this. I'm really just writing for myself.
18.05.2015
My post Working Out Loud Week Lesson: Ignore the Network apparently struck a chord. And what's most interesting to me is that it did so among people whose work I truly admire. They've reminded me of what's really important about this "out loud" process. And where working out loud may be falling short. In the responses to my original post, my good friend Teresa Torres advises to write for yourself and "as an act of thinking." To which Alan Levine appends, and as an act of remembering. Dave Cormier, Bruno Winck and Kristen Corpolongo - each exemplars ...
 
Steven Denning's KM principles
18.05.2015
by Nick Milton - In this article from Forbes Magazine in 2012, Steven Denning, once head of KM at the World Bank, and one of the wiser writers on Knowledge Management, describes his ten principles for Knowledge Management. These are as follows: The amount of money that could be spent on accumulating knowledge is infinite: Knowledge is in principle limitless. However Knowledge has no value per se: Knowledge acquires value from use. Spending on knowledge has negative value if organization doesn't use it. Institutional knowledge may serve as blinders to ...
 
Knowledge Management is dead: long live people, process + platform
18.05.2015
The knowledge management era in law firms is finally over. Things have moved on apace since June 2013, when I told Joanna Goodman in LSN Briefing magazine that: "The stars are aligning for KM in law firms. Profit shares are being squeezed and law firm management is realising that knowledge disciplines can help to protect margins and relationships." The first UK KM conference by Janders Dean (many, many thanks to Justine North) at the Andaz hotel in London brought us up to date and confirmed to me what I have been thinking for a while: "Pure knowledge ...
 
This Is What Real Leaders Do
18.05.2015
by Tanveer Naseer - Over the past few weeks, I've had several fascinating discussions with leaders from different organizations and industries about the various challenges they're grappling with within their workplace. For some of these leaders, the major issue they face is how to improve employee engagement levels within their division. For another group, the main challenge they want to address is how to make emotional intelligence a key foundation stone in their leadership within an organization whose senior leaders don't see or understand the value ...
 
Reinventing the Company in the Digital Age
18.05.2015
"Reinventing the Company in the Digital Age" is the latest addition to BBVA's annual series dedicated to analyzing the major issues of our time. As always the principal idea behind our series of books is the desire to understand and help people understand the powerful forces that are influencing our world. Over the past six years our books have dealt with the many interrelated subjects of the digital age: Technological and social change, big data, innovation and the new behaviors and preferences of societies. "Reinventing the Company in the Digital ...
 
Social Intranet: Connected ist das neue Social
15.05.2015
von Carsten Rossi - Immer wieder werden wir zu Pitches eingeladen, mit deren Hilfe man einen Change Management oder Change Communication Dienstleister im Rahmen von Enterprise 2.0 Initiativen sucht. Bei der Durchsicht der Briefing-Unterlagen, die wir in den letzten Monaten bekommen haben, ist mir eine wesentliche Veränderung im Wording aufgefallen: Wo früher "Social" draufstand, steht jetzt "Connected". Früher wurden wir eingeladen, Social Intranet Implementierungen zu begleiten. Oder die Einführung von Enterprise Social Networks. Oder Social Business ...
 
Intranet Value Lies in Employee Satisfaction
15.05.2015
by Sam Marshall - Saying that intranet value is about how employees feel may seem counterintuitive -- surely it is about sales, profits and customers. Although intranets that quantifiably support strategic goals are great, in reality most intranets play a low-key but essential day-to-day role in making employees more productive, and it is here that the real value lies. Indeed, things that are core to a business tend to have systems that are more precisely adapted to need (think CRM, SAP and DAM). The role of the intranet is to bind everything else together ...
 
Working out loud week lesson: Ignore the network
15.05.2015
I am still reflecting on the experience of the #msloc430 working out loud week. Yes, this definitely was one of those let's-just-do-this-and-see-what-happens events. But I am beginning to see lessons. One lesson is - ignore the network. Or put another way: It's ok to chat up the fire hydrant. This is counter-intuitive. But I think it works. I think you should work out loud without any expectation that anyone in the network cares. Do it only for yourself. Do it because it is a good way to force yourself to articulate your thinking about some work-in-progress ...
 
The state of Internal Comms - Academically speaking
15.05.2015
by Gloria Lombardi - Kevin Ruck is the Co-Founder of The PR Academy and course leader for the CIPR Internal Communication qualifications delivered by his institution. He is the editor of Exploring Internal Communication, a textbook for students and practitioners, which is now in its third edition. Through 2012 Ruck was chair of the CIPR Inside group for internal communicators and launched their first annual awards. He also ran their first measurement summit leading to a framework for measuring internal communication. Last but not least he has been awarded ...
 
Revenue stream, knowledge stream and timewriting
15.05.2015
by Nick Milton - There is often conflict between creating revenue and creating knowledge. Both of these require time, resources and incentives, and so are often in conflict. The problem is that knowledge is the source of future revenue. money-tap money-tap by new3dom3000, on Flickr Any piece of revenue-generating work can create knowledge as well. In parallel with the revenue stream, we have a potential knowledge stream, both of which add value. Knowledge is a by-product of what we do - we learn about the processes we use, the products we create and ...
 
Capture it, or lose it! Creating a learning culture.
15.05.2015
Over the years, particularly in the last decade, knowledge management has become a critical focal point for organisations desperate to maintain market share. This phenomenon is not only exasperated by the fact that our population is ageing, but as the war for talent intensifies, greater importance is placed on retaining knowledge and creating a learning culture to ensure competitive advantage is sustained. Research has shown that leading corporations around the world have embraced knowledge management and customer relationship management strategies ...
 
If you stopped publishing your social content, would anybody notice?
15.05.2015
If you're like me you don't ever feel comfortable with your social media content publishing schedule. In fact, I have a secret that's been gnawing at me late at night when I should be sleeping. More on that later ... And I think this topic is ripe for conversation. Debate even. With theories like Content Shock nipping at our heels, and IBM saying the "internet of things" leading to the doubling of knowledge every 12 hours, I think I can speak on the behalf of many other content marketers when I say: I'm freaking out! What does this mean for the "little ...
 
Working out loud - den (digitalen) Blick über die Schulter möglich machen
14.05.2015
Jochen Robes hat dieses Thema in seinem Weiterbildungsblog bereits mehrfach aufgegriffen (u.a. "WOL - der digitale Blick über die Schulter") und mich neugierig gemacht. Jetzt will ich dem einmal nachgehen und für mich etwas genauer klären, was hinter "working out loud" (WOL) steckt, das im Kontext von Sozialen Medien, Wissensmanagement und informellem Lernen gegenwärtig an verschiedenen Stellen diskutiert wird... Eine wichtige Quelle ist zweifellos John Stepper, der gerade an einem Buch zum Thema arbeitet. Im Januar 2014 hat Stepper einen Blogpost publiziert, ...
 
Why Employee Profiles are So Valuable for Businesses of All Sizes
14.05.2015
The benefits that come along with being a part of a social intranet community are undeniable. Perhaps because of this, companies large and small are embracing social intranet software as being one of the most effective tools in today's world for pushing an organization in the right direction. Social intranet software can be used both internally and externally, connecting your staff, your audience and everyone in between. As anyone who regularly participates in discussions via popular social media networks like Facebook and Twitter likely knows, ...
 
Finding the Value of Social Collaboration in the Enterprise
14.05.2015
The need for a transformative shift to a social business is detailed in various reports such as the January 2015 report "Competitive Advantage through Social Business" from Forrester. It states CIOs and other management should create unified social strategies that are a unified plan instead of a group of isolated initiatives. The Forrester report goes on to say the social business is "an organization that removes barriers between individuals and information while making it easy for people to find and engage with those who can help them solve customer ...
 
Infographic: Convincing colleagues to use internal social media
14.05.2015
Put yourself in your colleagues' shoes when introducing an internal social platform to the workplace. There's every chance they're not keen on using it and, as internal communicators, it's our task to convince them of its merits. No one said the role of IC is easy, did they? But starting with a considered approach and a clear strategy can help your new social tool flourish whether you're using Yammer, Slack, Basecamp or one of the countless others. Writing for the IoIC's April edition of Inside Out magazine, Angela Ashenden, of MWD Advisors, said: "It's ...
 
10 myths about internal social media
14.05.2015
I know that they are more properly known as an ESN (enterprise social network) but not everyone recognises the jargon. They might however, recognise some of those things that are often said about using social media networks within organisations, networks like Yammer or Jive. When I am out and about talking to people about all things social, here are those objections and myths that I hear often about internal social networks, along with my usual response: It's not work I don't have time It's no different to using email It is a confidentiality risk My ...
 
How to Optimize Your Customer Experience by Surveying Your Online Community Members
14.05.2015
In the field of online community management, we talk a lot about data-driven decisions and reading online community metrics. Since online community platforms are one of the hottest business technologies of this decade, the analytics tools that track community members' behavior get the lion's share of the attention. However, seasoned community managers know that, while understanding your data is critical, communities are ultimately about people. They know that there are some things that behavioral metrics can tell you and there are some things that you ...
 
Changing Culture? The Real Key is Changing Both Climate and Culture
14.05.2015
Culture is a hot topic. It was the Merriam-Webster "word of the year" for 2014. Leaders and experts across the world are talking about how to develop an agile culture, implement a lean culture, overcome the culture clash in acquisitions, and many other areas of culture change. Unfortunately, the reality is that most of these leaders and experts are actually focusing their efforts on climate and not dealing with the deeper, more powerful subject of culture. I didn't understand the difference until the past few years. What is climate? The deeper side ...
 
Which comes first - Knowledge Management or culture change?
14.05.2015
by Nick Milton - It's the ultimate chicken and egg situation. KM requires a supportive culture, yet how do you develop the culture without doing KM? Should you wait for the culture to change, and then start your KM initiative, or should you start your KM initiative knowing you have to battle against the culture? First, lets look at some facts from the Knoco 2014 survey. Culture was listed as the number two barrier to successful Knowledge Management implementation. Culture was also reported as the number two reason why KM programs failed. [...] ...
 
Lessons from Dunning-Kruger
14.05.2015
In 1999 psychologist David Dunning and his graduate student Justin Kruger published a paper in which they describe what has come to be known (appropriately) as the Dunning-Kruger effect. In a recent article discussing his now famous paper, Dunning summarizes the effect as: "...incompetent people do not recognize -- scratch that, cannot recognize -- just how incompetent they are," He further explains: "What's curious is that, in many cases, incompetence does not leave people disoriented, perplexed, or cautious. Instead, the incompetent are often blessed ...
 
Misserfolgsfaktoren für Enterprise 2.0 und Social Business
13.05.2015
Dieser Beitrag ist der sechste unserer Reihe zum Thema Performancefaktoren für Enterprise 2.0. Wir erinnern: wir haben relevante Studien zu Enterprise 2.0 und Social Business aus den vergangenen Jahren systematisch analysiert, welche Erfolgs- und Risikofaktoren dort abgefragt und wie diese von Führungskräften und Fachleuten aus den befragten Unternehmen bewertet wurden. In dieser Reihe geht es uns darum, die Performancefaktoren für Enterprise 2.0 und Social Business näher unter die Lupe zu nehmen. Womit haben wir uns bereits beschäftigt? Was ist die ...
 
Am Anfang steht die Zukunft (Teil 1)
13.05.2015
Ist Social der Wegbereiter für die Zukunft? Genauer: Sind Social Software oder eine Social Collaboration Plattform Kennzeichen der digitalen Transformation in die Zukunft? Darauf suchte die Social Business Arena 2015 eine Antwort. Sie hat dazu in 3 Tagen mehr als 50 Experten als öffentliche Fachkonferenz aufgeboten. Dabei wurden wichtige Problemstellungen des Einsatzes von Social Software diskutiert. Wir von Beck et al. Services haben die Social Business Arena von Beginn an als Dienstleistungspartner unterstützt. Gleichzeitig nutzen wir diesen Rahmen, ...
 
Quo vadis Social Collaboration? (Teil 2)
13.05.2015
Im Rahmen der CeBIT fand vom 16. - 18. März 2015 zum zweiten Mal die Social Business Arena unter dem Motto "Social als Wegbereiter für die digitale Transformation" statt. Das Konzept einer "öffentliche Fachkonferenz" ist also aufgegangen. Unter ihrem inhaltlichen Anspruch werden im Rahmen der Social Business Arena über ein breit gestreutes Rahmenprogramm spezifische Aspekte der Anbieter und Nutzer von Social Business Collaboration vorgestellt. Aber auch wichtige Problemstellungen des Einsatzes von Social Software werden diskutiert und Lösungen präsentiert. ...
 
Asking and Doing. The Only Skills that Matter Anymore
13.05.2015
by Deb Lavoy - Last week my son set himself to the task of building a computer. He'd heard that kids did this, and he wanted a powerful gaming computer and his (evil) mother had told him that the price of the computer he wanted was (way) too high. So he either had to earn the money or build it himself. He thought that building it sounded cool. He sat on the project for months. Maybe a year. After several false starts, he found a viable parts list for an inexpensive computer. I ordered them up. He sat down to build it. Within 30 minutes he had hit his ...
 
2015: The State Of Organizational Communications
13.05.2015
For those of us who strive to ensure organizations work in the most optimal way through greater trust, engagement and performance, 2015 may well turn out to be the watershed year in terms of maturation and achievement. It's 2015 and as the saying goes we are one year older and of course, one year wiser. For those of us who strive to ensure organizations work in the most optimal way through greater trust, engagement and performance, 2015 may well turn out to be the watershed year in terms of maturation and achievement. Being involved in organizational ...
 
Community is Two-Sided
13.05.2015
by Simon Terry - 'Build it and they won't come' - Internet maxim Organisation everywhere are seeking to leverage the benefits of connecting. In embracing community organisations need to recognise that the needs of the community matter too. Community is always two sided. Participants in a community expect give and take. Community members come together for a common purpose but they also seek to achieve their own. Community is not a channel for your messages. Community is not a platform that you can make others use in a way that suits you. Behave that ...
 
Give up on email -- it's the wrong way to keep in touch
13.05.2015
I've been thinking about email's death crawl. Surely it's on its way out as a daily communication tool, but the rate of its death seems to differ from person to person. (I'd love to see the great, insightful studies and stats I know must exist on this.) I'm interested in how people of my generation--on the precipice of 40, who saw email be born--are responding to this small life change, and what it means for how communication is changing. When email first started to catch on in the professional setting, I had my first job. It was in book publishing. ...
 
How to Transfer Knowledge to Keep Ahead of Your Competiton
13.05.2015
Knowledge is power. And for businesses, knowledge is power only when it is shared and put into action; otherwise it's pretty useless isn't it? But not all knowledge is created equal - some types of knowledge are more valuable or more difficult to share with others. There are several ways to categorise knowledge, but for now, I refer to two broad types of knowledge known as explicit and tacit. Explicit knowledge is structured, easy to recognise, articulate and codify - the "know-what". For instance if you were to take a look at your sales department, ...
 
Hurdles and Helpers in Organizational KM
13.05.2015
Many who have initiated, or tried to initiate knowledge practices or programs in their organization have been surprised by the resistance they have encountered. To the proponent, KM's values seem self-evident. KM offers new approaches that open up communication and collaboration channels, help establish focus, and put in place new methods that should improve productivity and efficiency while reducing confusion and ineffective activity. These are the promises of KM, and while not fully realized in any organization that we known of, there are sufficient ...
 
Using SMARTS to Build Better Knowledge Strategy
13.05.2015
I recently heard from a prospective customer that stakeholders at their organization are excited about Collected, but "if it's not going to work, then let's fail fast." I love that phrase and organizations that embrace risk in that way. I believe that failing fast is a key tactic that enables organizations learn, adapt, grow and innovate. However, knowledge management tends to lean toward large systematic taxonomy and database structures that push most proposals and cutting-edge tools into a large resource investment and long decision-making cycle. ...
 
Communities of Practice in your LMS: A hidden KM tool
13.05.2015
What makes knowledge so hard to capture? Why, despite all efforts to capture the right content for a seemingly "performance-based" training, you are unable to get satisfying reviews on your eLearning content. What is missing? You had all the latest digital objects integrated in the course. The graphics were interactive. There was even a scenario-based decision maker section. Something with a storyline to keep them engaged. Want to know what was missing? The tricky tacit and explicit knowledge sharing. In this article, we will define knowledge and how ...
 
8 Ideas for Making Your Onboarding Process More Efficient
13.05.2015
Onboarding can become a time-consuming nightmare at a busy startup. Eight entrepreneurs offer advice on putting systems in place that actually work. Hiring is good-it means you're growing. But when a company doubles or triples in size in a short timeframe, onboarding new hires can quickly derail the schedules of your managers and existing employees. How can you make sure you're training hires to make the right decisions without slowing down the entire team? We polled a group of founders from YEC about their best tips for making this process ...
 
Want to Hire More Diverse People? Raise Your Bar.
13.05.2015
"Does hiring more diverse people mean lowering the bar?" This question comes up in almost every conversation I have about how tech companies can recruit and hire more people from underrepresented backgrounds. The concern about "lowering the bar" stems from an incorrect (and biased) belief that a company has a high bar designed to hire the best people, and the reason it hasn't hired more diverse people is that they aren't able to meet that bar. In fact, in many cases it's the opposite: companies have a poorly designed hiring bar that fails to adequately ...
 
How to Encourage More Social Interactions in a Company Intranet
12.05.2015
Intranets have always been about helping small, medium and big organisations achieve faster communication, better social interaction and better management of employees. According to statistics, the average rate of success for employees attempting to accomplish basic tasks on their intranet is at 74%. On the other hand, average-sized companies are said to gain $5 million per year by improving overall intranet design. Now that social intranet features are being integrated in most older intranets, marketers are faced with the question: how do you engage ...
 
Let's Play - Social Networks for Learning and Knowledge Management
12.05.2015
School and collegiate education today has changed a whole deal. It has seen a sea change from the pure chalk & talk method to 'Role Play', to 'SMART classrooms' to 'Outbound & Experiential Learning'. But well, has the Indian corporate sector changed its method and delivery of organization wide Knowledge Management programs? I would think No; we have been largely conservative on this front. Some of us do have sophisticated intranet networks with a stunning UI, neatly stacked and labelled folders with the ability for employees to upload files, ...
 
Integrating Social Learning In The Workplace
12.05.2015
I have been writing about social learning and its related concepts - communities of practices, working out loud and skills for the networked world for quite some time now. Social learning has become a buzzword in the workplace learning space, and every other organization is claiming to have "social learning" as a part of the mix. The catch is that "social learning" cannot just be implemented or enforced. One cannot inset social learning in the training calendar and feel happy about it. It has to be integrated into the culture and the organizational ...
 
Benchmarking social business and collaboration tools
12.05.2015
by Nigel Fenwick - Putting in place a complete social business strategy requires more than publishing social media guidelines for employees. CIOs need to rethink the enterprise as a social ecosystem. Although document and social collaboration tools are widely deployed for desktop environments - though not necessarily widely adopted - the ability to collaborate on mobile devices is absent for the majority of organisations. As mobile devices and smartphones become an important vehicle for communications, companies must extend collaboration services to ...
 
The Decision Makers Guide to Team Collaboration
12.05.2015
Getting people to try new things at work is always a battle for the decision maker. I remember talking to my friend Chris just over a year ago, and he literally spit up his beer laughing when I told him, in the very near future, chat would replace email at work. Well, guess who's laughing now! To be fair, he hadn't tried Glip yet : ) But even with chat popularity on the rise, adopting a new process is never easy, especially for larger teams. We're always on the look out for ways to help decision makers like my friend Chris, get their teams onboard ...
 
In a contest between copying and innovation, which would win?
12.05.2015
by Nick Milton - The question of whether innovation or copying is a more effective social learning strategy was tested a few years ago in an online tournament. The result may surprise you. In 2010, New Scientist magazine published an article entitled "You are what you copy", with the tag line "Forget free thinking, a talent for imitation is what really makes us smart". This describes an experiment (actually an online tournament) to test out various social learning strategies. It tested variables such as the choice between copying and innovation, whether ...
 
Knowledge Catalysts
12.05.2015
by Harold Jarche - Most people have heard Clay Shirky's quote that, "It's not information overload, it's filter failure." The professor and author has coined terms such as 'cognitive surplus' to explain that we have the mental capacity to do a lot more with our collective intelligence, but too often, societal barriers inhibit us. We are too busy with the day-to-day commute, usually in a deluge of noise from radios, billboards, and news sources, to reflect and consider bigger issues. Getting paid every two weeks focuses employee attention on the short ...
 
The future of specialist social media roles
12.05.2015
by Dionne Lew - Some believe social media is like the new telephone and will become so well integrated into work that it becomes invisible. Others predict the emergence of specialised social roles. I believe there's truth in both because: Social impacts business end-to-end and is ubiquitous. Increasing specialisation within social will require trained, technical specialists able to operationalise it as part of business strategy. However, I do not believe that the ubiquity of social media will make social roles irrelevant. Will social become the new ...
 
Social Business: Nutzen und Hürden
11.05.2015
Gerade für Mittelständische Unternehmen ist es sinnvoll, die Digitalisierung von Geschäftsprozessen bzw. digitale Transformation zu nutzen. Weitere Schlagworte sind Social CRM, Media Marketing, Web Technologien, Digital Business, Recht und Datenschutz, Social Business und IoT. Der Mittelstand kann aufgrund hoher Beweglichkeit schneller Nutzen aus Unternehmens-Veränderungen ziehen. Bisher wurden diese Themen von der Großindustrie besetzt. Zielsetzung war oft, das Knowhow - Prozeduralesund Fach-Wissen der Mitarbeiter - zu aktivieren und für das Unternehmen ...
 
Who is Responsible for Social Collaboration?
11.05.2015
The entire workforce is responsible. But who leads them? A workforce might need a spark to enlighten the company. Who is responsible for creating a social and technical foundation? In my opinion that can only be the CHRO or the chief PEOPLE officer. Let me explain why. What is social collaboration? It's people working together, interacting and sharing. Usually towards a goal, but that goal doesn't have to be pre-defined. That's the beauty of it. Combining brain power to get (better) ideas and evolve. Didn't we used to call this teamwork? Yes. And spirit ...
 
Which flavour of KM are you?
11.05.2015
by Nick Milton - The more time I spend in the field of KM, the more I see certain brands of flavours of the field which share a common name (knowledge management) and common principles, but use radically different roles, processes and supporting technologies. Below are the main flavours I see, together with some of the common elements you find within their KM frameworks. Please let me know via the comments section if you have an additional flavour to add to the mix. Practice-flavoured KM Engineering-product-flavoured KM Document-product-flavoured KM ...
 
7 Keys to Constructing a Winning Team
11.05.2015
To be a strong leader, one must build an attractive mentality for their team to strive for success. Achieving this feat is not easy, but the reward is worth the efforts. Reaching this level begins with the leader and has a ripple effect on the common goal that all parties involved have a part in creating. Much like drafting a team in sports and performing arts, it takes structure to build a winning team with a winning mentality. Here are seven keys a leader should focus on while shaping their team: Enlist for Potential Educate and Grow Together Lead ...
 
Information Shapes Responsive Action
11.05.2015
by Simon Terry - Traditional organisations aren't inactive. The difference with a Responsive Organisation is how information is used. Responsive Organisations create and share information to guide action greater effectiveness of purpose. Every organisation is busy. Management's focus on efficiency ensures that activity is everywhere. Many organisations excuse their inability to be more responsive on the grounds they have so much going on. They just don't have the budget or people to do more. Responsiveness is not about doing more. ResponsiveOrgs do ...
 
Wie Ihr Unternehmen ein Schmetterling wird: 8 Dimensionen einer erfolgreichen digitalen Transformation
08.05.2015
von Willms Buhse - Der Begriff "Digitale Transformation" ist wohl derzeit einer der meist diskutierten, wenn es um Veränderungsprozesse in Unternehmen geht. Er enthält zwei Stolpersteine: Das Wort "Digital" und das Wort "Transformation". In unserer Beraterpraxis erfahren wir täglich: Wer einem Unternehmenslenker erklären will, warum die digitale Transformation für sein Unternehmen wirtschaftlich nicht nur relevant, sondern essenziell ist, muss den Begriff mit relevanten, machbaren Prozessen füllen. In unserer heute startenden losen Blogreihe wollen ...
 
Unser Social-Business-Jahrbuch 2014
08.05.2015
Herzlich willkommen zu unserem ersten Social-Business-Jahrbuch. Wir haben Ihnen hier die aus unserer Sicht interessantesten Beiträge aus 2014 nochmals aufbereitet. Zu Beginn erlauben Sie mir noch einen kurzen persönlichen Rückblick: Digitale Transformation statt Social Business? Der Megatrend Digitale Transformation ist in aller Munde und einige Stimmen behaupten sogar, damit würde der Begriff Social Business aussterben. Differenziert betrachtet ist es aber doch eher so, dass die digitale Transformation durch Social Business stark mitgetragen wird. ...
 
The Three Speeds of Collaboration: Tool Selection and Culture Fit
08.05.2015
Choosing the right tool is a weird thing to do, because it's at the same time the most important choice and the least important choice you can do. It's a paradox because without a tool you can't collaborate - and mind that: a tool isn't necessarily a software tool - but at the same time if you have clear what you are trying to do you might find yourself choosing something that isn't even software, or isn't even specific for collaboration. The Implied Process If you look around to find advice, most of the time you find recommendations of specific tools ...
 
How Boards of Directors Can Prepare for Digital Transformation
08.05.2015
by Dion Hinchcliffe - he vast majority of top executives in the world's leading organizations now believe that achieving digital transformation has become critical to their organizations for growth, sustainability, and even survivability according to an authoritative and widely respected survey by the MIT Sloan School of Management. The reasons for this are clear, as similar studies have shown that making the shift to digital business is strongly correlated to higher revenues, profitability, and market capitalization. However, even though 78% of executives ...
 
Why you need Knowledge Management Governance
08.05.2015
by Nick Milton - Nowadays I talk about the four legs of the Knowledge Management table being Roles, Processes, Technologies and Governance. This adds more definition and an extra leg to the old triad of "People, Process, Technology". Why do we need the extra leg? What is the purpose of KM governance? I have seen may examples of organisations with what look like very good Knowledge Management systems which are not being used. For example, they might have defined accountability for capturing knowledge from projects, they might have a defined process for ...
 
Why Hierarchal Management Survives - Institutional Filter Failure
08.05.2015
by Simon Terry - We like to believe hierarchical management survives because those in power won't surrender it. More likely it survives because we have not yet developed better management practices for handling excess of information. Our hierarchies make us intentionally dumb to avoid the challenges of networked information flows. We rely on hierarchy to remain unresponsive. The Power but No Glory Institutional Filter Failure Responsive Organisations Use Information External orientation Transparent Network structures Autonomy to employees Experimentation ...
 
Die Digitale Verwerfung - Die menschliche Ressource und die digitale
07.05.2015
von Sebastian Thielke - Ein Graben ist entweder die Verwerfung, die sich aufgrund von Plattentektonik erschafft, durch Erosion in der Eiszeit entstanden ist oder durch den Menschen künstlich ausgehoben wurde. Er ist in seiner Beschaffenheit aber immer der Grad einer Verwerfung zwischen zwei Zusammenhängen - die eine und die andere Seite des Grabens. Was also einmal eins war, wird durch den Graben getrennt. Im digitalen Wandel, im Umgang mit neuen Technologien und auch im Neugestalten der Arbeitswelt schaffen wir solche Gräben mehr und mehr. Doch wir ...
 
Mitarbeiter sind ihren Firmen digital überlegen
07.05.2015
Der Mehrheit der großen Unternehmen hierzulande fehlt noch immer eine digitale Strategie, und das macht mittlerweile selbst den Angestellten Sorgen. Künftig könnte die Erneuerung von unten kommen. In Autofabriken schweißen schon lange nicht mehr Arbeiter sondern Roboter die Fahrzeugteile zusammen, Reisen werde heute online und nicht im Reisebüro gebucht und die letzten Videotheken und DVD-Läden kapitulieren gerade vor den Streamingangeboten im Internet. Die Digitalisierung und der zunehmende Einsatz von Robotern verändern die Wirtschaft. Erst in dieser ...
 
Was Analysten raten: Social-Business-Tools für Unternehmen
07.05.2015
Wikis, Blogs, Activity Streams, Dokumenten-Sharing - Social-Media-Funktionen und entsprechende Tools werden für Unternehmen immer wichtiger. Sie vernetzen Mitarbeiter, sorgen für den Wissensaustausch und verbessern die Zusammenarbeit. Der Beitrag stellt die beliebtesten Werkzeuge vor und zeigt, was bei der Einführung zu beachten ist. Social Business und Social Software sind keine Modewörter mehr, sondern setzen sich in immer mehr Unternehmen durch. Nach einer Bitkom-Umfrage nutzten bereits im Jahr 2013 37 Prozent der deutschen Unternehmen externe und ...
 
Three ways to integrate social content and the intranet
07.05.2015
The proliferation of digital tools in many organisations delivers benefits and challenges for staff. Social and collaboration tools are prime examples of the increasingly complex opportunities for staff to seek and share information or connect with others. In this article we explore one kind of social content - short messages - and the ways they can be successfully integrated into an intranet. Yammer and SocialText are just two examples of the type of tools that provide staff with the ability to post short messages to everyone in the organisation, or ...
 
7 ways to motivate employees to use the intranet
07.05.2015
The technology is solid, and the content is in place, yet your employees are staying away from your intranet. Try these techniques to make it a hub for professional and social activity. "If you build it, they will come." That's the lesson of the 1989 film "Field of Dreams," about an Iowa farmer who plows his corn under to create a baseball field. The key takeaway: dream it + build it = success This is exactly what happened when you dreamed up and built your intranet, right? OK, it may have taken a little more planning, strategy and ongoing execution ...
 
3 tips to get on the path to the best social strategy
07.05.2015
Gerald "Jerry" Kane, Associate Professor of Information Systems at Boston College, explains his three pieces of advice to companies that want to ramp up their social strategy or embark on a new social journey. Here are this thoughts on how to increase the success factor of your social endeavor: Start small Force them, but don't Social starts from the top [...] ...
 
How Do You Break Down Company Silos?
07.05.2015
As organizations grow, many leaders find silos start to become a major cultural challenge. According to Investopedia, a silo mentality is an attitude that occurs when several departments or groups don't want to share information or knowledge with other individuals in the same company. Silos reduce efficiency, which in turn lowers productivity and revenue. However, there are also positive effects of silos. They provide structure around different areas of expertise and allow for information to flow freely inside of a department or group. They also allow ...
 
Twitter is the new classroom - are you marked absent?
07.05.2015
On March 21, 2015, Twitter will celebrate its 9th birthday. 9 years ago, Jack Dorsey sent out the first tweet in 2006, at a time when the micro-blogging social network was known simply as twttr. Those who are interested can read Twitter's full origin story. Twitter is a great place to learn and be a leader. It is quick, easy and full of information. However most of us are unsure of many things when it comes to Twitter. Few years ago I shared 5 ways to get the best out of your twitter account however there is much more that we need to know. If you still ...
 
How to Increase Online Community Participation Using Retargeting
07.05.2015
The most frequently asked questions in community management: 'How can I increase participation in my online community?' Community managers are constantly thinking up new ways to get people to come back to the community and convert on various calls-to-action Regardless of whether the goal is to encourage community members to consume more content, participate in more discussions, complete a survey, or register for a new event, the goal is always the same: engagement. That's why community managers work hard to turn participation into long-term engagement. ...
 
Simple structures for complex problems
07.05.2015
by Harold Jarche - What is the optimal digital transformation technology for a networked organization? It is a suite of capabilities that foster an organizational culture that is constantly learning in order to understand and engage the complex environment in which it lives. Like the Internet, that enabled a digital transformation of society and business, these technologies must be based on a simple structure. The seeking, sense-making, and sharing of PKM can be the core communication technology(*) of a networked organization. (*) "Technology is the ...
 
Knowledge Management is a big company game
07.05.2015
by Nick Milton - In many ways, the numbers suggest that KM is a big company game. Or is there another way of looking at it? The Knoco 2014 survey of Knowledge Management continues to throw up more interesting data the longer we look at the dataset. Recently I have been looking at the link between company size and KM success. Here are some of the figures (bearing in mind the caveats that most of these figures were estimated by the respondents, and that some categories may have few data points), with two possible conclusions at the end of the post. Big ...
 
The Internet Is Finally Forcing Management to Care About People
07.05.2015
by Steve Denning - The humanist strand of management thinking that celebrates teams and collaboration through respect for customers and workers as human beings has a long and distinguished history. It includes Mary Parker Follett (1920s), Elton Mayo and Chester Barnard (1930s), Abraham Maslow (1940s), Douglas McGregor (1960s), Peter Drucker (1970s), Peters and Waterman (1980s), Katzenbach and Smith (1990s), and Gary Hamel (2000s). Yet despite almost a century of fine management writing and many successful initiatives, the ugly truth is that the lasting ...
 
Neue Technik, altes Denken: Können Sie E-Mails schreiben?
06.05.2015
von Gunnar Sohn - Digitale Tools gehören in der Berufswelt längst zum Alltag. Branchen-Experten auf der re:publica in Berlin erklären unserem Kolumnisten, was die meisten von uns falsch machen. Totgesagte leben länger. Seit der E-Mail-Geburtsstunde hat sich die Art und Weise, wie wir mit Nachrichten umgehen, nicht wesentlich geändert. Nur die Flut der E-Mails steigt rasant an. Im Berufsleben erhält man durchschnittlich 122 elektronische Mitteilungen. Parallel dazu werden immer neue Kommunikationsplattformen eröffnet - soziale Netzwerke, Kurznachrichten, ...
 
5 Tips To Create Effective Internal Communications With Your Team
06.05.2015
Effective communication between a company and its employees enables businesses to fully tap into the unique knowledge, insights, and talents of its people. Often, the benefits stretch beyond pure profit. More open discussions help build a strong community within a firm, allowing workers to feel confident and happy, and to outperform expectations at their roles. To develop a corporate culture that is forward-thinking in its approach, thanks to team members who regularly contribute superstar ideas, here's how firms can improve internal communications. ...
 
What Should You Share? The Ideal Content Curation Mix
06.05.2015
"A culture of content exists when the importance of content is evangelized enterprise-wide, content is shared and made accessible, creation and creativity are encouraged, and content flows up and downstream, as well as across various divisions." - A Culture of Content Report, December 3, 2014, Altimeter Group There's no denial that content marketing has become an important part of how businesses operate today. Companies who embrace the culture of content at its purest form are more competitive, both in attracting new clients and better quality employee ...
 
Five Online Community Metrics Mistakes You Can't Afford to Make
06.05.2015
In his efforts to fix the world's biggest problems, it is no secret that Bill Gates (and his Bill & Melinda Gates Foundation) leverages his vast wealth to do research, put operations on the ground all over the world, and invest in innovation that will help millions of people. However, the way that he uses metrics to track progress and make adjustments are equally as important. The emphasis that they put on measuring incremental improvements and optimizing their efforts is what makes the Gates Foundation one of the most effective organizations on ...
 
Working Out Loud in practice
06.05.2015
by Harald Schirmer - After privately and in business context testing various ways on how "Working Out Loud" as a new way of Organizational Learning can be used, here are some first examples and "lessons learned" - combined with some thoughts where this could develop too. To start with an overall impression - WOL has enormous potential for engagement, receiving appreciation and most important an extra-ordinary "real life" and "real time" learning experience. Working Out Loud is in my eyes one great answer to our fast developing environment, where regular ...
 
How to make my work observable
06.05.2015
120 words half bake thought for the impatient According to Bryce Williams having an Observable Work is half of Working Out Loud: "Working Out Loud = Observable Work + Narrating Your Work" It makes sense for me but as a knowledge worker I realize I have no clue on how to make my work viewable and let people comment on it. I can see how craftmans, writers, journalists can do, not me. I realize also what can be fascinating in this regard with Casey Niestat's vlogs. However he is incorporating it in his activity and resulting work. Meerkating my work with ...
 
The great equalizer
06.05.2015
by John Stepper - "You're not angry enough!!" I was in the Apple store in Soho and my friend was giving me feedback about an early draft of the book. She handed me a package with her comments all over the printout. Her tone was insistent. "This is important," she told me, soberly. "People need help..." More than a year later, I think I finally understand what she meant. Too many people are struggling to get access to the chances they deserve, and working out loud can give them an advantage when they need it most. When you're just getting started When ...
 
My vision for how knowledge management should work
06.05.2015
by Stan Garfield - Last week, Chris Collison posted Knowing what good looks like, his attempt to describe what "good" looks like when it comes to knowledge management. I had previously mentioned a panel discussion at KMWorld 2012 which I led with Bill Ives and Kent Greenes, and which included input from Chris. Here is my vision for how knowledge management (KM) should work: People, process, and technology elements are in place to enable everyone to conveniently Share, Innovate, Reuse, Collaborate, and Learn A single global platform is available, with ...
 
Using Video for Knowledge Transfer
06.05.2015
Several years ago, Sal Khan disrupted the education world when he developed educational videos for his cousin to quickly tutor her in some classes. The lessons were instrumental to his cousin's education and he eventually drew some press for his work, which led to the formation of Khan Academy, which offers online courses. Today, there are a number of companies competing to provide online coursework for the K-12, college, and graduate school markets. However, few companies have risen to the challenge and offered mass video instruction. In many corporations, ...
 
What happened to a community when facilitation stopped
06.05.2015
by Nick Milton - Here is a cautionary tale about the importance of Community of Practice facilitation, and what happens when the facilitator is removed. The story comes from Tom Humbarger, who was the community facilitator for a professional community from January 2007 until he was made redundant in July 2008. During Tom's active role the community grew from zero to 4,000 members but as the picture above (of the number of weekly visits to the community site) shows, things changed once he was no longer playing the facilitator role. Once he was no ...
 
The Strategic Role of Digital Networks in Corporate Leadership Today
06.05.2015
by Dion Hinchcliffe - While there are a number of key factors that help organizations create important new types of business results using enterprise social networks or online communities, leadership is almost always at the top of the list. There is no avoiding the fact that what executives and middle managers actually do when it comes to leadership with digital networks has a inordinate determining effect on whether workers usefully employ social tools in their day-to-day work, take unique advantage of what makes them special, and create meaningful ...
 
Auf dem Weg zum Digital Workplace? Warum Social Intranet ein Management-Thema ist
05.05.2015
von Peter Diekmann - Das Thema "Intranet" ist für erschreckend viele Onliner immer noch ein Langweiler. Schlimmer noch: es ist bei den allermeisten eine IT-Plattform. Dabei sollte es ein Management-Tool sein, denn das moderne Intranet kann nicht weniger als das Zentrum des Digital Workplace werden. Ich hatte diese Woche das Vergnügen, die Intranet-Strategietage der Kongress Media Akademie in Frankfurt zu besuchen und dort drei Tage in Folge wesentlich mehr zu lernen, als nur über Intranet. Den Anfang machte Martin Heers mit einem Workshop zu Architekturmodellen ...
 
Work takes Community
05.05.2015
by Simon Terry - No employee is an island. Everyone is surrounded by relationships and the need to share goals, context, information and skills. Focus on the community. Collaboration is Human not Technological Dion Hinchcliffe made an important point about #wolweek in his list of key events in the evolution of collaboration. Dion pointed out that #wolweek celebrates collaboration agnostic of the choice of technology. Working out loud can work as well on post-it notes as it does on an enterprise social network. Working out loud works when it enables ...
 
Developing Work Out Loud Habits and Measuring Up
05.05.2015
I seem to have fallen out of the blogging habit recently. That's not to say that I've not been learning or doing other stuff; I have. It's just that at the start of the year I relocated back to England and I've not been able to get back into the habit. Any way, life might just be starting to settle back down again now so I thought I would try and incorporate a few new practices into my learning. Hey, and with a broadband speed over 10 times greater than I previously had in Ireland there's gotta be a heap of new opportunities, like just Skyping even. ...
 
Enterprise Micro-Learning
05.05.2015
If you can't fathom how Twitter can help your company, read on. When a student opened fire on the Virginia Tech campus last year, the school had no systematic way to alert those in harm's way. In the days that followed, organizations nationwide began asking, "Does my organization have the ability, in a few minutes, in the event of a crisis, to notify everyone involved?" What if fire, an earthquake, an explosion, or a hurricane rendered our email and phone systems useless? How would people receive information critical to their lives? Today ...
 
What to Do When Execs Avoid Social Media: Answer Their Top 6 Excuses
05.05.2015
by Charlene Li - Leaders know they need to engage in digital and social, but they come up with many excuses, none of which will likely be a surprise to you. I thought it would be helpful to lay out the top excuses I hear from executives--and how you can rebut them to persuade these reluctant leaders to become Engaged Leaders, the subject of my latest book. "I don't have time." "It's not about me." "It doesn't replace face-to-face." "It's marketing's job." "Who cares about what I had for lunch?" "I don't want to get my company in trouble." [...] Leading ...
 
Which of these 8 definitions of "digital workplace" works best for you?
05.05.2015
The concept of the "digital workplace" is still emerging and we need to collectively build a clear, shared understanding. This article explains the most common definitions of "digital workplace" to date and offers a fresh one. Everybody is getting onboard the "digital workplace" train Origins of the term "digital workplace" The trouble with defining an emerging concept 8 definitions of "digital workplace" The intranet plus... Company-provided technology The computer technology an individual uses to do her work Where people, technology and an organization ...
 
Today's State of Work: The Productivity Drain - #noemail
05.05.2015
Service Now (UK) pointed me to their new infographic that accompanies their longer report on "Today's State of Work: The Productivity Drain." Of course my eyes scanned through the document stopping at "THE CAUSES OF WASTED TIME: Three reasons why admin work takes so much time." Reason 2 (of the three, the center piece) stopped me. [...] ...
 
Six ways a great UX will help employee engagement
05.05.2015
Here's a difficult question: would you rather work somewhere with a painfully slow, headache inducing and confusing Intranet, or somewhere with smooth systems, graceful file integration and an intuitive interface? Tricky one huh? Despite how obvious it may seem, many employees continue to report an unsatisfactory User Experience (UX) with their companies' Intranets. These portals are often designed with functionality in mind while the actual UX is rarely more than a last minute consideration. The prevailing view is that, as long as staff can get work ...
 
The ten principles behind a KM strategy
05.05.2015
by Nick Milton - I blogged last week about the 5 basic principles behind successful Knowledge Management. Let's take that one step further, into the principles behind a KM Strategy. When Stephanie Barnes and I wrote our recent book "Designing a successful KM Strategy" we included a chapter on the ten principles behind KM strategies. These are not just principles about KM, they are principles about how KM should be introduced, so they go beyond the 5 principles in last week's blog post. Here are our ten principles. KM implementation needs to ...
 
12 Rules for Managing Your Employees As Real People
05.05.2015
Think your people are your greatest asset? Do you survey your employees but ask the wrong questions? Is corporate engagement one of your goals? Widgets, FTE's and Assets What I think I love most about Rodd Wagner's new book WIDGETS: The 12 New Rules for Managing Your Employees As If They're Real People is his clear, unambiguous writing that calls it like he sees it. He upends common practices and wisdom, throwing out what you know and replacing it with what just makes sense. Our conversation is likely to change your position on a few subjects and have ...
 
The Rise of the 4th Platform: Pervasive Community, Data, Devices, and Intelligence
05.05.2015
by Dion Hinchcliffe - These days it's still pretty common to talk about social business, mobility, analytics (especially when it's called big data), cloud, and the Internet of Things -- SMACT is the current acronym for all this -- as on the agenda of key digital improvements underway in the typical enterprise. While many organizations have executed solid starts against these fronts, and are usually just at the end of the beginning overall in incorporating these technologies into their business, the majority still have a good way to go for reasons I've ...
 
Der Expertfinder im Intranet: Kompetente Kollegen auf einen Klick!
04.05.2015
Was ist eigentlich das, was von Mitarbeitern in einem Unternehmen am häufigsten gesucht wird? Antwort Nummer 1 lautet: Wissen. Und wenn Wissen in dokumentierter, schriftlich niedergelegter Form nicht vorhanden ist? Dann lautet Antwort Nummer 2: Eine Person, die einem weiterhelfen kann. Personen die weiterhelfen können sind - wie auch immer geartet - Experten. Und das geeignete Tool zum Auffinden von eben diesen Experten lautet: Expertfinder. Ein Interview rund um dieses Thema habe ich mit HLP Geschäftsführer und Intranetblogger Thorsten Heid geführt. ...
 
IBM vs. Microsoft: Warum IBM (k)eine Social-Zukunft hat
04.05.2015
IBM prägte das Marktsegment Groupware und hatte auch ein Jahrzehnt später bei Social Collaboration mit Connections die Nase vorne. Nun kommt mit Verse die nächste Iteration der Office-Produktivität. Doch wo steht Big Blue genau und wie grenzt man sich gegen den Konkurrenten Microsoft ab? IBM erkannte frühzeitig den Nutzen der aufkommenden Social-Media-Revolution und präsentierte bereits im Jahr 2007 mit Connections das passende Produkt, das die entsprechenden Komponenten wie Profile, Communities, Blogs, Wikis und Dokumente verbindet. Microsoft trimmte ...
 
The 7 Success Factors of Social Business Strategy
04.05.2015
by Brian Solis - Over the years, my partner Charlene Li and I authored a series of research papers and also a short book on the evolution of social businesses, from philosophy to strategy to practice. Along the way, we also produced an effective maturity model and infographic that documented the six stages of social business transformation. This work would eventually pave the way toward my focus on digital transformation and innovation today. Now, after all this time however, I wanted to share the official infographic from our ebook, The 7 Success Factors ...
 
Will 'Enterprise Social Networks' fail as 'Knowledge Management' did? It's behaviours, stupid.
04.05.2015
Knowledge management was an idea hijacked by IT. When management of knowledge became buying the Mother of All Portals, and big consulting groups with IT speciality competed with each other on the ultimate sophistication of 'people connected and accessing all possible information in Mother Earth', they killed it. The problem was never the technology, or the colossal bills that people were prepared to pay. It was behaviours. Nobody apparently realised that the Pan Galactic Portal actually relied on little people like you and me accessing, doing, searching, ...
 
A Top-Down Approach to Enterprise Collaboration
04.05.2015
A collaborative enterprise network, where workers are digitally connected and set up to seamlessly share knowledge and skills across functional and geographic borders, can deliver significant productivity gains and business value. The challenge for many is finding a way to get there. In recent years, a slew of mobile and cloud-based tools have given enterprises new opportunities to improve communications among workers, business partners and customers. Savvy enterprises have tapped such tools to improve productivity and unlock the collective knowledge ...
 
Closing the gap between executives and digital transformation
04.05.2015
by Dion Hinchcliffe - Summary: The two groups that must come together and bring their organizations into the digital future - technology and business leadership - tend to have divergent priorities and inclinations. How can we resolve this? Many organizations today are findings themselves at the digital crossroads: They have an enormous stake in how the business operates today, yet the world is changing at an all-time fast rate, requiring ever greater commitment to change, often down multiple competing paths. The frustration is knowing which are short-term ...
 
From "knowledge worker" to "learning worker": what this means for an organisation
04.05.2015
by Jane Hart - Work is changing, and as a consequence Jacob Morgan believes that one of the principles of the future employee (see infographic to the left) will be the shift from being a "knowledge worker" to being a "learning worker". 'Knowledge is a commodity, to be the smartest person in the room all you need is a smartphone. What is far more valuable than knowledge is the ability to learn new things and apply those learnings to new scenarios and environments. This is what the employee of the future needs to focus on, "learning to learn."' So what ...
 
ELC 023: Why You Should Show Your Work
04.05.2015
In this conversation with Jane Bozarth, PhD., we talk about the benefits of showing your work to the individual, one's colleagues and the organization. Jane relates many 'show your work' stories that will inspire you to adopt this mindset. By the end, you'll understand why showing your work is one of the most effective strategies for working and living. Jane Bozarth is the eLearning Coordinator for the North Carolina Office of State Personnel. She is the author of many books, including Show Your Work. Jane also serves as one of the moderators of the ...
 
How to introduce social without getting fired
01.05.2015
Just how far can you nudge your organisation with social tools without shoving leaders and jeopardising your whole comms strategy? Peter Furtado sets out the options. Creating an effective community involves real investment in building relationships with your audience. To create a business case for doing this, you must begin by being clear about your objectives, and perhaps prioritizing them. Some objectives will be more disruptive than others, involving significant business or cultural change; and some will require more significant involvement and ...
 
The Power of Social Search
01.05.2015
One of the most common and persistent pain points experienced by Intranet users is that they can't find what they are looking for. While user interface and navigation functionality is important, it is search that is easily the fastest and most effective method of finding information. In this post we are going to look at the power of social search in an ESN. Before talking about Enterprise Social Networks (ESNs), it's worth quickly reviewing "old school" Intranets. Traditional Intranets store explicit knowledge, which is a Knowledge Management term meaning ...
 
The CEDA Community model Pt.2: 'Engagement' & 'Permission' in Social Learning
01.05.2015
by Julian Stodd - I've been developing the CEDA model this week, looking at how we develop vibrant Social Learning communities. It has two purposes: firstly, to be used in strategy, to help shape our organisational approach and, secondly, to diagnose the health of a functioning community, to understand what's working and what may need support. There are four parts to the model (you can read all about it here), 'Curation', 'Engagement', 'Debate' and 'Application'. Four things we need to consider. What are people sharing and how comprehensive a perspective ...
 
Sharing, Participating, Contributing - The Knowledge Shareconomy
01.05.2015
"The more we share, the more we have." - Leonard Nimoy This is not only true for our personal lives, but for professional selling as well. But changing to a sharing and learning organization is more challenging in sales than in other functions, because for decades salespeople have the habit of hoarding their knowledge. Sharing is a cultural shift that's triggered by information symmetry on the Internet, by people's increasing sense of limited resources on Earth, by information technology that empowers people to connect together on various platforms ...
 
Social Learning Cannot be a Bolt-On Strategy
01.05.2015
I recently wrote about the challenges of integrating sociallearning in the workplace. Even as I was mulling over the topic and browsing through Dion Hinchcliffe's posts for insights on social business, I had a moment of epiphany. Social Learning and social business go hand in hand. To facilitate social learning, an organization has to become a social business first. When we talk about social learning, we are talking about the fundamental organizational structure of a business. A truly social business encapsulates the necessary preconditions for ...
 
The Ultimate Guide to Launching an Online Community
01.05.2015
If you have never launched an online community before, it can be a daunting task. Developing a new, long term component of your organization's strategy from scratch means you are in charge of the building blocks that will ultimately support or impinge the investment's success. How the online community is positioned and put together from day one is critical. The key is to prepare, assess and strategize. With simple planning and a clear vision, a smooth and successful launch is easier than you ever anticipated. Over the last few weeks, we have been chronicling ...
 
How to Establish Key Online Community Metrics Before You Launch
01.05.2015
The launch of a private online community is often met with expectations from all sides - organizational leaders, community members, and the community management team. Each has their own definition of a "successful online community." Your investors, board members, and upper-level management will want to see that your online customer or member community is a worthwhile financial investment. While your community members will want to see that your online community is a meaningful place to spend their time. Lastly, your community management team will want ...
 
Must you fail in order to learn?
01.05.2015
by Nick Milton - I was reading an article recently about the role of failure in learning. In which the author said the following. "Every individual has three orientations in encounters with new areas of discovery -- avoiding, performing and learning." "Most organizations are performance driven. The employees who perform the best are the ones who are rewarded. Those who try to improve on performance and fail are reprimanded. However, it is only in trying something new that they can improve performance, where new discoveries are made." In this analysis, ...
 
When you want to get promoted
01.05.2015
by John Stepper - Common goals in working out circles are to be more visible at work and get promoted. And in one circle, a particularly smart and experienced person (I'll call her Sue) was up for promotion. She knew people who could help her, but she struggled with what contributions to make. So in one of her circle meetings, we put together the list below based on the guided mastery program and the four levels of working out loud. It starts with simple, almost trivial contributions and gradually builds to gifts that take more effort and are worth ...
 
Actions, Not Job Titles, Make Leaders
01.05.2015
We've all heard the phrase "actions speak louder than words". The rise of social media and personal branding has only increased the importance of actions holding the true meaning in today's digital world. The job title alone simply does not hold the value it used to. When we think of this phrase in regards to leadership, we can't ignore the fact that many people in our organizations holding "leadership" roles simply may not be fit to lead. Let's first think about the word "leadership" from the perspective of James MacGregor Burns. In Burns' book, "Leadership", ...