#socbiz
Curated hints on Digital Transformation, Enterprise 2.0, Enterprise Social Networks, Social Intranets, Social Collaboration, Knowledge Management, HR 2.0, ... and all the rest
Dr.-Ing. Carsten Rose – Effective: 30.04.2015

Archive 04/2015

Social Business Digest by caro - Archive 04/2015
The CEDA Model: checking the vitality of Social Learning communities
30.04.2015
by Julian Stodd - At the heart of the Social Age lies community: formal or social, large or small, purposeful or just companionable. It's the 'sense making' and amplification functions of community that power Social Learning and Social Leadership and let us perform better. But what if your organisational communities are struggling? What if they've never taken off? What if they are dominated by formal junk messaging from Corporate Comms or the activities of a few vibrantly addicted geeks? Never fear: i'm developing a diagnostic, a framework to explore ...
 
The CEDA Community model Pt.1: 'Curation' and 'Technology' in Social Learning
30.04.2015
by Julian Stodd - Yesterday i shared the first draft of a new model i'm working on: the CEDA model is intended to be a practical lens through which to view our Social Learning communities, to determine their health and productivity. Depending on what this view reveals, we can then look at how to intervene to generate higher productivity. So it's something of a diagnostic and something of a tool for intervention. My intention is to use it both in helping organisations set strategy for Social Learning, and to help them drive engagement. An aside: I am, ...
 
Social & B2B: the lost opportunity
30.04.2015
B2B brands lose a lead every single day on social media. Given the value of a typical enterprise customer, this represents a substantial lost opportunity. Social media is earth-shrinking, bringing people, ideas and opinions closer together. B2C brands across all industries, recognizing the value of these social havens, have invested heavily in leveraging the capabilities of social media to promote their daily operations. So why are B2B brands so far behind the curve? Of the 200 B2B brands analyzed in Brandwatch's B2B report, only 152 actually had a ...
 
The New Role of 21st Century CEO: The Chief Enabling Officer
30.04.2015
Several years ago, the future CEO of what is today a Fortune 100 company had a problem. The staff at the then young company had been working on the development of a major product line that its leaders hoped would become the principal revenue stream for the business. This revenue source was to be a prime attraction that would entice investors in its upcoming IPO. As the future CEO inspected the product prototype one Friday afternoon, he wasn't happy with what he saw. The prototype was seriously flawed. In most companies, these developments would ...
 
How You Make Decisions Is as Important as What You Decide
30.04.2015
Conventional thinking has suggested that leadership positions go to those who aggressively plan their careers with a keen eye for building the right skills to reach top jobs. Others believe that leaders are born, not made. But according to research one of us (Julia) conducted for her book Pivot Points, the key differentiator between the career arc of someone who becomes a successful business leader and the average person is consistency in how the person makes major decisions. In-depth one-on-one interviews with five recognized leaders who have been ...
 
How Power-Hungry Bosses Keep Their Power
30.04.2015
It's established behavior in the animal kingdom: Chimpanzees at the top of the hierarchy are often hostile toward lower-ranking members who might be powerful enough to challenge their authority, and they divide subordinates to prevent them from forming alliances. New research shows that some human bosses do the same. Charleen Case and Jon Maner, researchers at Northwestern's Kellogg School, surveyed university students to identify individuals who like to wield authority over others. They then showed that when those individuals felt insecure about their ...
 
Erfolgsbarrieren für Enterprise 2.0 und Social Business
29.04.2015
von Martina Goehring - Dieser Beitrag ist der fünfte einer Reihe zum Thema Performancefaktoren für Enterprise 2.0. Ein kurzer Blick zurück: Wir haben einschlägige Studien der letzten Jahre zu Enterprise 2.0 und Social Business systematisch analysiert, welche Erfolgs- und Risikofaktoren dort abgefragt und wie diese von Führungskräften und Fachleuten aus den befragten Unternehmen bewertet wurden. In dieser Reihe geht es uns darum, die Performancefaktoren für Enterprise 2.0 und Social Business in unserer vier Felder Matrix näher unter die Lupe zu nehmen. ...
 
Social-Intranet-Einführung mit Methode - Handlungsleitfaden für die Projektpraxis
29.04.2015
Still war es geworden in meiner Babetteria. Nein, nicht weil ich mir beim letzten User Training eine Schreibhand verletzt habe. Ich habe online nichts von mir hören lassen, weil ich zusammen mit Steffi Gröscho, Claudia Eichler-Liebenow, Regina Köhler und weiteren hochkarätigen Experten aus der Social-Intranet-Praxis ein 326 Seiten starkes Buch verfasst habe: "Willkommen in der neuen Arbeitswelt". Es ist eine Handlungsempfehlung für alle, die ein Social Intranet zum Leben erwecken möchten. Damit kommt ein roter Faden in jedes Intranet-Projekt. Apropos ...
 
8 Ways to Kill Your Intranet
29.04.2015
A good intranet comes with ... well, it's been a source of debate lately. It's a debate hot enough to draw its own conference. Of all the talk, it's about one tenet -- make people want to use it. Good design. Helpful information to enable people to do their jobs better. Good search. Strong collaboration features. Easier said than done, right? "Intranets that lack structure are ticking time-bombs in practically every manner," said Tim Eisenhauer, president of social business software provider Axero Solutions out of San Diego. "If your ...
 
Working Out Loud
29.04.2015
I can't stand buzzwords and business speak. So, on the face of it I should've avoided 'Working Out Loud' at all costs. I stumbled across the term whilst researching the use of Yammer within various organisations. At first glance, it seems like the sort of snake oil that social media "experts" pedal whilst promising MASSIVE ENGAGEMENT and HYPER-CONNECTED SYNERGY. Upon further reading though, it actually turned out to be a very practical approach to working that makes a lot more sense in our ever more connected lives. So, what does 'Working Out Loud' ...
 
Do you know your staff?
29.04.2015
Finding up to date useful information about people in your organization can be challenging - Who is the social policy officer in Bolivia? Who speaks French and has worked on conflict prevention in west Africa? Who contributed to the position paper on HIV and breastfeeding? Who knows. We already have a plethora of different information systems about our people who are only partially connected. We have our HR system, our IT/Network directory, our telephone directory and we have various email lists and spreadsheets managed by individual offices and sectors. ...
 
Are You Meeting the Needs of Your Knowledge Workers?
29.04.2015
These days of "googling" anything we need or want to know have made us accustomed to getting answers quickly. Because of this luxury, people now require access to facts and meaningful information before feeling comfortable enough to make decisions. Consider the amount of information most people have access to before they make a purchasing decision. They can easily find out if they are getting the best deal by going online to research prices and compare benefits of any product or service. The internet has completely changed the buying and selling process, ...
 
4 Popular Mistakes Knowledge Managers Make
29.04.2015
Do you make any of these assumptions? Knowledge Management should set out to capture and store critical knowledge, and make available to anyone who needs it, at the time they most need it. Critical thinking is for academics! Size is everything. Knowledge resources are assets, just like any other organisational asset. [...] What does the knowledge environment look like in your organisation? If you do not know, if you assume you know, you will find your projects limited and/or failing? Do you want to get lucky by design or do you want to leave your Knowledge ...
 
Managers are waste: Five organisations saying goodbye to the boss
29.04.2015
"Until there is a monumental shift in the leadership dynamic from the old fashioned command and control to a collaborative, status free, matrix way of working, then the debate about the need for an office (in the traditional sense) will be a long one." - Tracey Johnson commenting on Why The Death Of The Office Can't Come Too Soon For lots of people the traditional office - a place many go to simply to attend meetings and do emails - has become toxic. But many readers of my recent post thought I was overstating the problem, believing if we tackled those ...
 
COLLABORATION Use Cases
28.04.2015
by Stan Garfield - The words collaborate, collaboration, and collaborative are often used without much detail about what is meant. Here are use cases for collaboration to answer the question, "when you say collaborate, what exactly do you want to do?" COLLABORATION: Communicate, Obtain, Locate, Learn, Assist, Build, Offer, Resolve, Ask, Transfer, Innovate, Onboard, Network I want to: Communicate Inform the organization about your activities. plans, and progress Interact with colleagues Solicit input, feedback, advice Relax, refresh, relieve tension, ...
 
Digital Fluency, Social Enterprise and Why They are Important for HR
28.04.2015
Technology, especially social media, has dramatically changed the way people communicate in recent years, and what I call "digital fluency" has become the business literacy of the 21st century. Digital fluency is the ability to use social and mobile technology to communicate, collaborate and connect with people. In HR, most recruiters have already realized the necessity of social media for sharing jobs, getting employee referrals and even building a pool of potential talent. For other HR professionals, digital fluency is also essential because it provides ...
 
Building a Thriving Collaborative Workplace
28.04.2015
Creating a collaborative workplace that delivers benefits to both employers and employees requires a clear strategy, transparent goals and the right tech tools. Collaboration has always been a key to business success. It's virtually impossible for an organization to build products and services -- and achieve outstanding results -- without people working with other people. However, in today's high-stakes business environment, effective collaboration is critical. "Collaboration is happening within organizations, whether it was planned or not," ...
 
How much can technology actually improve collaboration?
28.04.2015
by Dion Hinchcliffe - Summary: A conflicting set of views is emerging on what technology enablement for a fundamentally human-centric activity can actually achieve. What do we know for sure? There seem to be few categories of business software that end up entailing more finesse or a careful touch than digital collaboration tools. This seems a bit disappointing at first, since we're so used to acquiring technology today and being able to put it to use right away, essentially from the outset. But as it turns out, there's a good reason for this, ...
 
Introducing - The Digital Collaboration Canvas
28.04.2015
by Oscar Berg - There is plenty of waste hidden in knowledge work, much of which we have come to accept as "normal" ways of working. I am not just referring to inefficient meetings we attend and the time we waste on managing our email inboxes. As knowledge workers spend a lot of time on activities such as searching for information, trying to figure out what the colleagues are doing and when to contribute, re-creating information that already exists somewhere else, and so on. One might say that we are spending all this time just getting ready to work. ...
 
What My Toddler Is Teaching Me About Working Out Loud
28.04.2015
I was inspired by this Working Out Loud post by John Stepper. It's a post asking what you can do to accelerate working out loud (WOL). I'm accepting John's challenge and I'm going to do "my something" and share with you how my son, a toddler, is inspiring me to think differently about and better understand what it means to work out loud. What is Working Out Loud? It's Simple... Just Watch A Toddler Play My "A-ha" Moment The Truth About WOL Meltdowns How I'm Overcoming The Hard Parts of WOL Generosity = Motivation More WOL questions coming up next [...] ...
 
The 5 basic principles of Knowledge Management
28.04.2015
by Nick Milton - There is no universal solution for Knowledge Management in an Organisation, but there is a set of universal principles. Each organisation must find its own solution for Knowledge Management, and must design its own Knowledge Management Framework. There is no template, not universal solution, not one toolbox of Km technologies, no "KM Ultimate Swiss Army Knife", no one magic system that does it all, not single KM Process set, nor a single design for set of KM roles, nor a universally applicable KM policy that all companies can adopt. ...
 
Forget Time to Fill - It's Time to Proficiency That Matters
28.04.2015
Time to fill is not really a metric you should follow. Well at least not the only one. Filling a job with a strong candidate in a shorter amount of time is a worthwhile goal but not the only goal of a talent management program. The real metric should be time to close a talent gap. The time it takes to find, hire, onboard, assimilate a candidate until they are fully proficient in the job. This can range from weeks to years depending in the nature and complexity of position. The three components of a full proficiency talent gap metric are: 1. Time to ...
 
Change Management vs. Change Leadership - What's the Difference?
28.04.2015
I am often asked about the difference between "change management" and "change leadership," and whether it's just a matter of semantics. These terms are not interchangeable. The distinction between the two is actually quite significant. Change management, which is the term most everyone uses, refers to a set of basic tools or structures intended to keep any change effort under control. The goal is often to minimize the distractions and impacts of the change. Change leadership, on the other hand, concerns the driving forces, visions and processes that ...
 
Neues Führen im digitalen Zeitalter
27.04.2015
Die Führungskräfte von morgen müssen vor allem gute Netzwerker sein. Das setzt Empathie sowie soziale und kommunikative Kompetenz voraus. Das ermittelte das Institut für Führungskultur im digitalen Zeitalter (IFIDZ), Frankfurt am Main, in einer Studie mit Unterstützung des F.A.Z.-Instituts. Von den befragten Führungskräften stimmten 46 Prozent "voll und ganz" und 31 Prozent teilweise der These zu, die zunehmende Digitalisierung der Wirtschaft und der Kommunikation verstärke den Druck auf die Führung, weil der "Entscheidungs- und Handlungsdruck dadurch ...
 
Neu führen: die gläsernen Manager
27.04.2015
Stellen Sie sich vor, Sie sind CEO eines Unternehmens (oder Sie sind es ohnehin). Jeden zweiten Freitag versammeln Sie sich wie bei einer Pressekonferenz mit Ihrem Management-Team, den anderen CXOs, im Auditorium der Unternehmenszentrale. Auf Sie und Ihr Führungsteam sind die Webcams des Videokonferenzsystems gerichtet, neben Ihnen steht ein Touch-Screen - darauf ist ein Taskboard zu sehen. Alle zur Videokonferenz zugeschalteten Mitarbeiter können mitverfolgen, was Sie auf diesem Taskboard tun. Das Board zeigt die strategischen Initiativen und die dazugehörenden ...
 
Social Business: Where Social Media Meets Enterprise 2.0
27.04.2015
For several years, my clients have been asking me about the increasing marketing noise of Social Business. As a result, I decided to prepare this quick write-up to illustrate and explain that Social Business is not new. As a matter of fact, Social Business has been, at the very least, 15 years in the making. Some people may remember the eBusiness era from the early 2000's right around the dot.com bust. EBusiness was all about business-to-business (B2B), business-to-consumer (B2C), and business-to-employee (B2E). Though the trend never really launched ...
 
The 6 meanings of "social business" and what you're really trying to say
27.04.2015
"Social business" has meant a variety of things over the past eight years, few of which have been clearly defined. This post explains the definitions, what the term really means today, and the relevance to intranet and digital workplace managers. Here I go again. It's the return of the "language police". That was my nickname in high school. Hot on the heels of my article on the 8 definitions of "digital workplace" I'm writing a short history of the term "social business" and what it actually means. For years "social business" has played a starring role ...
 
Employees Don't Use Corporate Social Networks Unless Their Leaders Do: Q&A With Charlene Li
27.04.2015
Let's face it, corporate social media networks and sites like Facebook are not the same thing. People have an innate desire to engage with personal networks because of their relationships, but work chats and newsfeeds can feel less natural. That's why companies with leaders who actively use these corporate social networks see far greater employee engagement than those whose executives stay offline, says Charlene Li, founder and CEO of Altimeter Group and author of "The Engaged Leader." Li, who's speaker at our upcoming panel discussion The Big Turn ...
 
How Social Should Social Collaboration Be?
27.04.2015
by David F. Carr - How social should your online collaboration network be? Social enough to make your employees more productive and not enough to make them distracted. Finding the perfect formula is still a work in progress. I'm writing this on the plane to the Interop conference in Las Vegas, where I will be riffing on and updating themes from my Social Collaboration for Dummies book in a presentation called 10 Keys to Collaboration for the Agile Enterprise. One point I will emphasize is that social networking was never supposed to be the ultimate ...
 
Take the Work out of Your Enterprise Networking
27.04.2015
Why does everything to do with social collaboration sound like so much work? We talk of enterprises, vast collaborative landscapes and complex user bases. For those taking the first brave steps, it can seem more of a learning cliff than a learning curve. And for those doing this on top of their day job, insurmountable. Make It Simple Make it Clear Make it Sticky Make it Relevant This Still Sounds Like Hard Work to Me [...] ...
 
Be careful your adoption strategy does not reinforce an existing mindset
27.04.2015
Leadership involvement is an effective way of encouraging employees to adopt social collaboration platforms and ESNs, but it also risks reinforcing some of the mindset and behaviours that these projects are trying to overcome. Too often, senior leaders use ESNs as megaphones to push one-way communications about things that have already happened, rather than to consult on what should happen, which gives little opportunity for employees to share their own insights and ideas. We have seen many instances, especially where companies are only using a basic ...
 
Working out loud "Touching the treadmill"
27.04.2015
by Gerardine Rudolphy - I've casually noted other's posts on Twitter and LinkedIn with the #wol and #wolcircle tags. Last year I had the opportunity to catch up with +Helen Blunden and her working out loud circle at the AHRI National Convention. I recently picked up on John Stepper's blogs and as a result of not only subscribing to them, but actually reading the emails received, two articles in particular caught my attention. I referred to one in the title of this post; Touching the treadmill. I am a gold medallist when it comes to big ...
 
Do You Work Out Loud?
27.04.2015
by Helen Blunden - [...] So here's the thing... Casey is a creative guy. He's also someone who runs his own business doing something that he loves. He continually hones his craft every day to get better at it. You can see his passion for filmmaking through his short daily vlogs and the interactions with people around him. You can also see how he has organised his own work space to make it uniquely his and it's all about an effort to maximise his time to better his craft. What I particularly love is that, to him, it's not about the tools and cameras ...
 
What email has entreprise and social networks don't
27.04.2015
by Bertrand Duperrin - I know that email should be seen as Evil and that eradicating it from the workplace is trendy but there is no getting away from the facts. Except in some very rare cases the promise of diminishing the number of emails by using enterprise social network has never been kept. First because the center of gravity of the (digital) workplace has not moved outside of the email and it's not going to happen until all communication flows and channels move to the activity stream or the activity stream moves to the home page of the intranet. ...
 
Top tips on developing your Employee Social Network strategy
24.04.2015
How do you meet the needs of your business and create a social intranet that people actually want to use? Read our 5 stage process to help you simply succeed. There is a real problem facing the architects of social intranets and Employee Social Networks which has been neatly thrown into relief by our on-going SMiLE survey. It's a problem anticipated by Gartner when, back in 2013, they said that "80 percent of social business efforts will not achieve their intended benefit through 2015". The SMiLE survey to date is confirming that those companies attracting ...
 
New eBook Enterprise Social Media is Released
24.04.2015
Companies often forge ahead on internal social media without a real strategy or even clear objectives. Avoid the common pitfalls that this can causethrough a new eBook, Enterprise Social Media: 5 Ways to Maximize Trust and Master Social Media on the Inside. Leadership and communication expert David Grossman, offers leaders quick strategies to make Enterprise Social Media (ESM) a more powerful tool for organizations. "In the world of internal communications, few tools have enhanced the way employees learn and interact as much as social media," says David ...
 
Finding Your Right Collaboration Fit
24.04.2015
Who has time to sort through all of the options in today's collaboration tool landscape? With more than 150 different tools available (or more, depending on how broadly you define collaboration) it will take some time to find those that are good fits for your business. Up until recently, the norm for most organizations was a "one platform to rule them all" approach. Analysts and vendors talked the one platform talk, and IT favored it. But very few organizations have a one-size-fits-all solution that works well or is even used that way. When you understand ...
 
My Thoughts on the State of Collaboration via CMSwire's SocBizChat
24.04.2015
by Alan Lepofsky - On April 23rd, 2015 I participated in CMSWire's SocBizChat on Twitter. Below is a summary of my responses to their questions. What does the number of collaboration tools on the market say about the state of collaboration in organizations? If collaboration occurs naturally, why do so many businesses have problems with it? How can companies reach a balance between employee driven tool selection and enterprise security and governance concerns? Can companies succeed with small-scale collaboration efforts or is a larger social business ...
 
KM at the TI Office of Best Practices
24.04.2015
by Nick Milton - In 1994, the CEO of Texas Instruments, Jerry Junkins, gave is organisation an ultimatum. "We can not tolerate having world-class performance right next to mediocre performance simply because we don't have a method to implement best practices." The response to this was the development of an Office of Best Practices. This is a Knowledge Management story from the early days - about 20 years ago - but is interesting because a) it is so contrary to modern ideas of KM being a centralised initiative focused on Best Practice, but b) it ...
 
Show Your Work!
23.04.2015
Two people I respect published books last year with the same title: "Show Your Work." Austin Kleon is an Austin-based writer and artist who is the author of three illustrated books: Newspaper Blackout, Steal Like An Artist, and Show Your Work! Jane Bozarth, who we have profiled on our blog, is a writer for Learning Solutions magazine, workplace training practitioner, and author. In Kleon's Show Your Work! 10 Ways to Share Your Creativity and Get Discovered, he encourages people to let others into your creative process rather than waiting until you have ...
 
The unexpected business benefits of collaboration
23.04.2015
When there is collaboration the team delivers results collectively, William Buist says. Many companies, big and small, are moving towards a more collaborative approach to business. Effective collaboration is much more than just 'working together' - it's a strategic choice too. As companies delve further into a collaborative work environment, they quickly find that the benefits have the power to transform the entire organisation in unexpected, yet positive, ways. The collaboration between different groups within an organisation, as well as with external ...
 
Let Employees Know Where You're Headed in 5 Easy Steps
23.04.2015
by Jim Claussen - In companies big and small, it's easy for gaps of communication and understanding to emerge between executive leadership and the front lines. I'm talking about shared vision, purpose, maybe views on recent consolidation or competition in the marketplace, economic changes and the like. The gaps often leads to disengagement, demotivation and deceased productivity... people start to lose that energy that often sets companies apart; you can feel it. Get everyone on the same page. Social is a fast and easy way to do this, with consistency. ...
 
10 ideas to help reduce email
23.04.2015
These days there is widespread recognition that over reliance on email represents a significant drain on productivity for organisations. It is also a source of considerable frustration for individuals who see their inboxes swell with unread emails. Unfortunately there is no magic pill which can reduce email in organisations. Changing the habits of users can take a long time and email use is particularly persistent. The formula for getting this to happen is a sustained effort in user education and change management, providing the right company policies ...
 
4 Reasons Social Collaboration Is a Business Imperative
22.04.2015
For more than 1.5 billion people worldwide, it's a daily ritual to visit a social site to review feeds, upload pictures, share stories, and work toward common good. In the last few years, social technology has become a cultural, social, and economic phenomenon. We've watched personal triumphs and tragedies, as well as history-making global events such as Arab Spring, play out in social media. Our ability to form, maintain, and break social bonds has now become a digital experience as we connect with others -- some of whom we've never met -- and rely ...
 
Enterprise Social as work not just networking - supply chain
22.04.2015
by Walter Adamson - We all know and McKinsey, Gartner and Forrester confirm, that the majority of implementations of enterprise social networks fail to meet their goals. No doubt we're all getting better at implementing them more successfully, but in many cases we find that even those improved implementation rates hide a disturbing truth. And the truth is that many ESN implementations have never moved beyond being part of "employee / corporate communications". The potential is so much broader, for example in supply chain. Focusing on verticals ...
 
Six Tenets of Social Leadership
22.04.2015
by Julian Stodd - Social Leadership is a style fit for the Social Age: it's about building social authority, reputation based leadership that is consensual by the community. It's complimentary to formal leadership but vital at a time when formal authority delivers a diminished return. Here are six tenets that any social leader will adhere to: Be curious Try, Learn, Try Share Be humble Tell stories Be fair and protect [...] ...
 
When to use which influencing tactic when introducing KM
22.04.2015
by Nick Milton - I wrote a blog post a couple of months ago listing 9 influencing tactics you can use when introducing Knowledge Management. Here is some more guidance on when each tactic is useful. The 9 tactics come from The Farnham Street blog (reporting on the book Mind Gym) and are as follows: Reasoning - the process of using facts, logic, and argument to make a case. Inspiring - focusing on the heart rather than the head, appealing to emotions and creating the vision. Asking Questions - leading the other person to make their own discovery of the ...
 
Killing Communities - and other obsolete metaphors
22.04.2015
In my ongoing series of mea culpa posts, (still doing penance for portals), it's time to retire the phrasing: "Communities of Practice (CoPs)." (And its siblings: Communities of Purpose, Communities of Interest - although that last may live on.) Within the Knowledge Management (KM) discipline, there has always been a conviction that if we stitch together practitioners across a firm; we will recognize indirect value through unanticipated innovations, higher retention, faster problem solving, and all the good things that networks deliver to people ...
 
Embrace Diversity of Thought, Today's Number One Innovation Dynamo
22.04.2015
Companies proudly say that people are their best asset, but it's actually effective collaboration that lies at the core of problem solving and innovation. Those that truly value diversity have a card up on their sleeve. More and more organizations are taking advantage of a heterogeneous work environment and make the most of people's different interests and ideas. Here's how to help diverse team members work together. Diversity triggers innovation Strategies to promote collaboration Lean into Discomfort Listen as an Ally State your Intent and Intensity ...
 
The ESN as part of a new organisational operating system
21.04.2015
I just returned from Social Connections 8 in Boston, and there was one aspect of my talk there that I wanted to blog about as part of our ESN adoption series: the way that ESNs can be used as the basis for an organisational operating system, rather than purely as a collaboration tool. Enterprise social platforms have reached the stage of being a utility in some respects. They are becoming boring in their own right, which means the time is ripe to do interesting and innovative things on top. As someone who has been working on the design, implementation ...
 
In Europe's biggest firms, social business is all grown up
21.04.2015
by Dion Hinchcliffe - Summary:Case studies demonstrate that some of the world's largest companies are now making advanced use of social tools in the way that they work. Is Europe leading the way? In Paris last week at Enterprise 2.0 SUMMIT 2015, it was shortly after the CIO of one of the world's largest organizations began walking through the progress of social business within her organization, that the realization hit: The leading edge companies are not really talking about adoption any more, that part is largely done, though plenty of work ...
 
We don't need purpose, shared work is enough
21.04.2015
Too much control and we kill innovation, too little order and everything falls apart. I have always been inspired by the question that comes from Dee Hock and the Chaordic Path: "What is just enough order for us to organise meaningfully and effectively in inevitable chaos?" The chaos is inevitable because I am working with humans, and what's more, humans that bring conflicting perspectives and experiences. There is no mechanistic predictability available! What will happen in the room or over the duration of the project is largely unknown ... I ...
 
The 7 Ps of Modern Workplace Learning
21.04.2015
by Jane Hart - I have shared, in a number of places, a diagram of Modern Workplace Learning (MWL) , which I believe visualises all the main ways we learn at work. However, I have recently added a few P words that have helped to summarise the different elements as well as L&D's role in it in order to help people at work. so I am sharing this diagram below. This chart explains how 6 P words lead to the 7th = Performance. Push Pull Peer Personal Provide Promote [...] ...
 
How to Determine Which Part of What You Know Really Matters
21.04.2015
In the corporate world, businesses are regularly graded on the value of their assets: They report to their shareholders about the physical assets they own, their cash in hand, and revenues and profits, both past and expected. But when it comes to measuring their knowledge assets -- the value of those can be harder to gauge. However, the entrepreneurial management of knowledge assets can be critical to the success of any business. In this interview with Knowledge@Wharton, Wharton management professor Ian MacMillan, who is also director of the Sol C. ...
 
8 reasons for working out loud and narrating your work
21.04.2015
by Stan Garfield - Here are 8 reasons for working out loud rather than privately, through email messages, or in closed meetings Multiple people may need to know what is going on, to read updates, and to reply You don't know who all of them are You can receive replies from all relevant people You can see all people who replied, unlike forwarded email Provide transparency in thinking, decisions, and processes Receive inputs and feedback from anyone willing to contribute Vet ideas in public by allowing others to weigh in, which helps achieve consensus ...
 
Misserfolgsbarrieren für Enterprise 2.0 und Social Business
20.04.2015
von Martina Goehring - Wie bereits in einem der letzten Posts beschrieben, haben wir einschlägige Studien der letzten Jahre zu Enterprise 2.0 bzw. Social Business systematisch analysiert, welche Erfolgs- und Risikofaktoren dort abgefragt und wie diese von Führungskräften und Fachleuten aus den befragten Unternehmen bewertet wurden. In dieser Reihe wollen wir nun die Performancefaktoren für Enterprise 2.0 und Social Business in unserer vier Felder Matrix näher unter die Lupe nehmen. Nach den Erfolgsfaktoren beschäftigen wir uns in diesem Beitrag mit ...
 
The evolving role of internal social networks in the workplace
20.04.2015
The growth of social media platforms in our lives has significantly altered the way we communicate with each other, both at home and in the workplace. From Facebook to Flickr, social media provides instant access to information and promotes cross-functional collaboration. So why wouldn't businesses be on board? Without engaging with one another, how can an organisation expect its employees to maintain a sense of team spirit or corporate culture? An internal social network is a tool for employers to better understand their employees, by helping them ...
 
When the Social Collaboration Magic Happens
20.04.2015
Mercy me, my MySpace experience is one I'll never forget. It was my first foray into social media beyond simply blogging, online groups and forums like AOL, and sharing collaboratively via email. There I was early in 2007, in front of my computer setting up my MySpace profile. I filled it out, not sure of where exactly this online adventure would take me. I hit "publish" and waited. Ten minutes later I received a connection request. Eagerly I read, in graphic detail, a business proposition of sorts from another woman. Yes, that. A minute later I deleted ...
 
How To Simplify The Way We Work
20.04.2015
After the tough winter season most of us have had this year, it's understandable that many of us are eager for Springtime weather to finally take hold so we might once again enjoy a warm sun under blue skies. Of course, it's not just the return of warm weather that many of us associate with the arrival of Spring. There's also that sense of renewal and rejuvenation that comes with this time of the year; of being more open to making changes that will spur on new opportunities for growth and success. This mood makes for a great motivator, not only for ...
 
Integrating social learning in the workplace
20.04.2015
Social learning is not a 21st century invention. Vygotsky and Bandura's theories dating back to the 1970's explain the social nature of learning in a great deal of detail. The fundamental pillars of social learning have always been trust and a willingness to share and cooperate. What we have lost today are precisely the art of communicating with openness and trust. Cooperation and collaboration to use Harold Jarche's words. And this takes us back to Taylor, command and control, hierarchy, and the other well-known and esteemed pillars ...
 
How to beat the transformation odds
20.04.2015
Transformational change is still hard, according to a new survey. But a focus on communicating, leading by example, engaging employees, and continuously improving can triple the odds of success. After years of McKinsey research on organizational transformations,1 the results from our latest McKinsey Global Survey on the topic confirm a long-standing trend: few executives say their companies' transformations succeed.2 Today, just 26 percent of respondents say the transformations they're most familiar with have been very or completely successful at both ...
 
Great Knowledge Management Must be Visible
20.04.2015
In my last musings, I pondered the impending death of knowledge management but never really came to a conclusion regarding its health: that is, whether or not we find it today on life support. The reason was due to a trip down memory lane, but that's simply because I see that the parallels between digital computing and knowledge management are many (think: centralized, then decentralized, then centralized again, then decentralized again, then centralized making a comeback). While I plan to stay more focused this time, frankly, the topic of the passing ...
 
Unternehmensweite Vision und Strategie für Enterprise 2.0 sind ein wichtiger Erfolgsfaktor
17.04.2015
von Martina Goehring - Im letzten Beitrag habe ich die Erfolgsfaktoren für Enterprise 2.0, die wir in einschlägigen Studien gefunden haben, vorgestellt. Einen daraus haben wir genauer unter die Lupe genommen. Betrachten wir den Erfolgsfaktor "Klare unternehmensweite Vision und Strategie für Enterprise 2.0". Die in den Studien abgefragten Items zu diesem Erfolgsfaktor lassen drei Ausprägungen erkennen: Klare Vision des Top-Managements Unternehmensweite ROI-Strategie Social Media Kommunikationsstrategie Die Bewertungen der Unternehmen zu diesen Items ...
 
Enterprise 2.0 and Culture Change with Tanja Knorr-Sobiech
17.04.2015
Tanja Knorr-Sobiech, Chief Corporate Community Manager for Bosch, joins us on this episode of the show to discuss enterprise 2.0 projects, and social collaboration tools. [...] Soundbytes "Social business is a key competence for companies of the future." "It's not even about the tool... it's about a real change in the work life." "All the managers post their projects and highlights, and the whole division can chime in and follow." "Start small and think big!" You'll learn: How Tanja has spearheaded this Enterprise 2.0 roll out across ...
 
How to build collaborative cultures in large organizations
17.04.2015
Collaboration is about enhancing each other's work and creating a harmony. It's following a smart plan to avoid confusion and waste. Collaboration is creating something greater as a group than would be possible for an individual. Design collaboration in large companies can be difficult because you might try to force rigid protocols into the creative design process (which is naturally free-flowing). After all, everyone's a design critic. But not everyone can be a designer. This article is obviously written linearly, but feel free to apply the processes ...
 
How to Get the Most Out of Your Online Community Metrics
17.04.2015
Seasoned community managers know that data-driven decision making is essential to growing and managing perpetually active online communities. According to The Community Roundtable's State of Community Management research, "best-in-class online communities are almost twice as likely to be able to measure their value to the organization." While there is a lot that goes into managing a thriving online community, the same report notes that online community management teams that can report on their community's value to the company are tracking ...
 
How to Navigate the Collaboration Seas
17.04.2015
While companies were busy evaluating the benefits of ESNs, their employees went ahead and implemented their own systems. Enterprise social networks (ESN) were born from a fusion of commercial networks like Facebook and enterprise content management systems. They aimed to increase collaboration among geographically dispersed workforces, as well as improve information transparency and visibility. Many ESNs provide a browser-based, mobile-friendly system with familiar, consumer-market features -- like tagging and group sites -- integrated with the traditional ...
 
Contextual Leadership
17.04.2015
by Esko Kilpi - Information overload and distractions have been understood as something that knowledge management takes care of. The task of knowing what to pay attention to has been tried to solve through corporate guidelines. Companies have also worked on information processes to mine nuggets worth the attention of knowledge workers. None of the approaches have really helped because it is really not about knowledge management, but about leadership, understood very differently than before. Our attention is a result of the filters we use. These filters ...
 
Erfolgsfaktoren für Enterprise 2.0 und Social Business
16.04.2015
von Martina Goehring - Wie bereits im letzten Post beschrieben, haben wir einschlägige Studien der letzten Jahre zu Enterprise 2.0 bzw. Social Business systematisch analysiert, welche Erfolgs- und Risikofaktoren dort abgefragt und wie diese von Führungskräften und Fachleuten aus den befragten Unternehmen bewertet wurden. In dieser Reihe wollen wir nun die vier Bereiche der Performancematrix für Enterprise 2.0 und Social Business näher unter die Lupe nehmen. Der erste Performancebereich beschäftigt sich mit den Erfolgsfaktoren. In ca. 40 Studien haben ...
 
Expertenworkshop zu Enterprise Social Networks
16.04.2015
Ein Highlight der nextcc15-Konferenz war der Expertenworkshop zu Enterprise Social Networks (ESN). Unter der Leitung von Prof. Alexander Rossmann diskutierten hochkarätige Speaker über den Status-Quo von ESN in deutschen Unternehmen und blickten auf die Herausforderungen, die die Zukunft bringen wird. Prof. Andrea Back von der Universität St.Gallen vertrat die Wissenschaftsperspektive in der Diskussion, während Markus Besch vom SocialMedia Institute von seinen reichhaltigen Erfahrungen aus der Praxis mit ESN berichten konnte. Abgerundet wurde das Team ...
 
Einführung von Enterprise-Social-Software - 11 Experten-Tipps
16.04.2015
Das heutige Marktumfeld ist in fast allen Branchen von einer zunehmenden Komplexität und Dynamik geprägt. Immer mehr Unternehmen erkennen daher, dass sie ihre internen Strukturen im Hinblick auf Partizipation, Informations- und Wissensmanagement anpassen und flexibilisieren müssen, wenn sie unter diesen Bedingungen weiterhin erfolgreich agieren möchten. Auch das Thema Arbeitgeberattraktivität ist für viele Unternehmen ein entscheidender Faktor: Wer im Wettbewerb um die besten Köpfe gute Karten haben will, muss den Erwartungen der "Digital Natives" entsprechen. ...
 
What Harvard Business School Has Learned About Online Collaboration From HBX
16.04.2015
In June 2014, Harvard Business School launched HBX, its new online education initiative. At the time, the norm, increasingly, in many online courses was to create a "lean back", individualized experience where students would primarily watch streamed video lectures that centered on experts. Stimulating lectures with star professors, perhaps, but lectures nonetheless -- with a passive, individualized learner experience. We wanted to change that. To that end, we designed a program that would: Focus on solving real-world business problems Encourage active ...
 
Capturing Workers' Knowledge Through Social Collaboration
16.04.2015
When employees retire, companies lose decades of knowledge that exists only inside those workers' heads. A social media platform can help retirees to hand their know how down. Without warning, an oil well near Houston, Texas, stops pumping oil, sending shock waves across the petroleum supply chain. The on-site crew cannot solve the problem, so the well engineer posts details on the company's social collaboration platform, designed to securely tap knowledge and expertise from employees and approved experts outside the company. Within minutes, responses ...
 
Taking a Top-down Approach to Social Collaboration Adoption
16.04.2015
Implementing a social collaboration tool can be quite a feat - but it is only half the battle. In order for it to be successful, it must also be adopted into your organization. Depending upon your organization's culture, a top-down approach in which your executives lead the charge could help with social collaboration adoption. In a top-down adoption model, it's important to get executive support and participation early on, as well as throughout the project. Step 1: Get Buy-in Step 2: Get Them to Use It Step 3: Get them to Encourage Others to Use It ...
 
Key Characteristics of a Mature Social Platform Implementation
16.04.2015
This week, Stowe Boyd wrote an article for CMSWire about enterprise social networks, or 'work media' as he calls it, in response to Charlene Li's recent article examining why no one is using internal social networks. In contrast to Li's conclusions that a lack of leadership participation is to blame for poor take up, Boyd argues "perhaps [these platforms] simply don't help people get their work done, and instead slow everything down". For me, this points to a key problem in much of the work companies have done around user adoption, which is a failure ...
 
Building strong foundations: the basics of user adoption
16.04.2015
n yesterday's post, we focused on the characteristics of mature approaches to enterprise social networks - those that we see driving real transformation in business. But to reach these levels of transformation, companies have to start from solid foundations, and today I will focus on these basics - the components of a foundation needed to build more advanced programmes. We split these components into two areas: those elements that focus on people; and, those that focus on the technology. It will come as no surprise that the majority of user adoption ...
 
Enterprise Social Networks and Employee Engagement
16.04.2015
by Virpi Oinonen - "Employee engagement initiative". The whole concept sounds strange to me. Why would you seek to engage employees with a band-aid solution, when you need to address the root causes of disengagement such as lack of autonomy and lack of sense of community? I believe enterprise social networks have the power to make work more engaging by giving people more communication autonomy and an environment that let's them feel part of a larger community on a consistent basis. Internal social networks change our daily communication routines and ...
 
What to Learn from the Man Who Managed Reddit's Community of Millions
16.04.2015
Reddit is considered one of the world's leading news and social sites, with over 5.5 billion pages served to over 100 million unique visitors spanning 186 countries. It's also known as one of the most engaged, vocal and opinionated communities on the web. It's given birth to international movements. It's found lost children. It's sparked fiery debates in the media over what the internet should and shouldn't be. Given the sheer volume, you'd expect the community team to be huge, but it's still in the single digits. You'd expect a sophisticated big data ...
 
Why CIOs can't sell enterprise collaboration tools
16.04.2015
Collaboration platforms offer the promise to eliminate unnecessary meetings, phone calls and other time-consuming interactions. However, to succeed those tools have to perform better than the incumbent, which for most people is still email. Enterprise collaboration is a dubious pursuit. You can almost sense its impending failure the minute it gets introduced to a workforce and becomes just another tool that employees are supposed to use. It doesn't help when CIOs downplay the value of collaboration tools by simply procuring something that meets the ...
 
Is email killing your productivity? Here's how you can beat it.
16.04.2015
Take a look at all the software you use. Can you think of one that hasn't been updated in 20 years? Give up? It's email. Most people are unhappy with email but they continue to use it because it meets their minimum needs. I was also one of them. The number of tools I used to manage my emails were staggering: From David Allen's GTD techniques, to Chrome plugins, complex filters, smart categorizations, delegations etc. None of these tools could stop me from losing my personal war with email. The amount of email I was receiving was increasing faster than ...
 
Die Performancematrix für Enterprise 2.0
15.04.2015
von Martina Goehring und Joachim Niemeier - Wir wollen nochmals das Thema "Was sind geeignete Change Management Maßnahmen auf dem Weg zum Enterprise 2.0?" aufgreifen und vertiefen. Das Konzept, mit dem wir im Rahmen von Strategieworkshops die für ein Unternehmen relevanten Erfolgsfaktoren und Risiken ermitteln, um daraus geeignete Change Management Maßnahmen abzuleiten, haben wir ja bereits in einem älteren Beitrag vorgestellt. Metanalyse zu Performancefaktoren für Enterprise 2.0 Was wir jetzt gemacht haben, ist, einschlägige Studien bekannter Forschungsinstitute ...
 
Scheitern und Aufstehen - FuckUp-Nights in Unternehmen etablieren
15.04.2015
von Stephan Grabmeier - Egal, ob es um Unternehmensgründungen geht, um die Entwicklung neuer Produkte oder neuer Dienstleistungen: Ein Risiko ist immer dabei. Das Risiko zu scheitern. Was aber, wenn alle vor dem Scheitern so große Angst haben, dass sie niemals etwas Neues ausprobieren? Die Folge wäre: Stillstand. Stillstand in Unternehmen, keine neuen, innovativen Produkte, keine technische Weiterentwicklung. Aber auch Stillstand im Privatleben, keine Abwechslung, niemals etwas Neues! Wollen wir das wirklich? Fast scheint es so, denn in Deutschland ...
 
Tame Your Collaborative Chaos
15.04.2015
Remember the old Star Trek episode where someone brought a Tribble (little furry creature) on board? The tribbles reproduce at an astonishing rate and soon the crew finds Tribbles in every corner of the Enterprise. Collaborative tools are a lot like Tribbles. One person has a need, finds a free tool online, and after a test, their group decides to use it. The same happens with other groups and other tools, and pretty soon you end up with collaborative chaos, much like the problem Captain Kirk had with the Tribbles. Star Trek's writers always found ...
 
The Best Mobile Online Community Options: Responsive Web Design vs. Mobile Sites vs. Native Apps
15.04.2015
With technology, there is a constant evolution of terms, products, and approaches. If you're not fully engrossed in that world, it can be hard to keep up. The meteoric adoption of mobile device to find information, keep in touch, and complete transactions has heads at many companies spinning. According to data from Cisco, global mobile devices and connections in 2014 grew to 7.4 billion, up from 6.9 billion in 2013. The vast majority of mobile data traffic (97%) will originate from smart devices. The increased use of mobile devices poses both opportunities ...
 
Why KM Is More Fun Than Restructuring
15.04.2015
Knowledge sharing networks and communities of practice are way more fun than organization restructuring. Networks and communities flatten the status structure and create cross-silo knowledge flows without the pain and disruption of reorganizing. I was reminded of this following my Big Thinkers, Big Ideas interview with Bob Buckman, who was an early adopter of KM when he was chairman of Bulab Holdings. In an email exchange following the interview, Bob shared the following. The Knowledge that resides in the heads of your people is the most dynamic asset ...
 
4 Ways To Build A Workplace Culture That Empowers People
15.04.2015
The past few years have seen a shift in the way people think about workplace culture. While culture was once viewed as something that emerged organically without thought or intention, there is a growing realization that culture plays a key role in the success or failure of organizations. Companies that are thoughtful in shaping their culture reap many benefits, such as the ability to attract and retain top talent and nurture loyal, satisfied customers. People over process Principles of the People Economy Develop policies and ways of working that put ...
 
Enterprise Collaboration - focus on behaviours NOT technology
14.04.2015
by Stephen Dale - So, your organisation has taken the plunge and invested in a shiny new enterprise social media platform. Everyone is talking about the enormous benefits to be had through collaborative working and better employee engagement. At last, you can throw off the shackles of that email inbox and really start to become more productive. But is this vision we're being sold by the social technology vendors actually being realised, or is life just a bit more complicated than that? The answer - as usual - lies somewhere in between. Part of the problem ...
 
The Sticking Point with Social Collaboration Tools
14.04.2015
by Stowe Boyd - Charlene Li, founder and CEO of Altimeter Group fights the good fight in a recent Harvard Business Review article -- "Why No One Uses the Corporate Social Network" -- but ultimately makes a conclusion that's not supported by her own data. In a 2014 study, Altimeter found that deployed "social collaboration" tools aren't widely used. (These are often called enterprise social networks, or what I'd rather refer to generically as work media, after social media). The value of any social tool increases in an exponential fashion ...
 
Discussion Point: Why Do Intranets Fail?
14.04.2015
Most hard-working professionals need a good reason to use their organization's intranet. Remember the early days? The one-page company Wiki that had 1,000 links on it? And once in a while you'd get an email from a manager who said, "It's on the intranet. Go find it." Those days are gone -- hopefully. Vendors cash in on companies needing a strong, internal collaboration platform. Intranets still serve as great fodder for debate in tech circles. Case in point -- the Intra.Net Reloaded conference that circles the globe. We caught the Boston ...
 
9 Reasons why you resist change
14.04.2015
Change is inevitable and in a fast moving world you need to keep up with it, if you wish to progress throughout your life. In many cases, change is simple and enjoyable, making it easy for you make the changes. However, there are times in life when change will be painful and require a great deal of effort. There may be people trying to sell the change to you, such as your employer, and they will focus on all of the positives. Deep down though, there will be part of you that knows that there are going to be difficulties involved in making the change ...
 
Share the Rules, Not the Outcome, & Realise Potential
14.04.2015
by Simon Terry - "One of the remarkable discoveries of the field of study called complex systems is how order, or what physicists call a lack of entropy, can be created out of seeming randomness by individuals or agents following a small number of very simple local rules. Such systems are said to be self-organising or self-assembling, and often have so-called emergent properties that were not part of any of the rules. The study of these emergent properties teaches us that it is the local rules themselves, not the finished product, that natural selection ...
 
If We Take These #14Actions, Victory Is Ours!
14.04.2015
by Jonathan Anthony - Not quite sure what to do in this fierce, fantastic future of work? Need a little push in the right direction? Step right this way, here are #14Actions that can keep you relevant, push you into the orbit of other players, and showcase your genius. Simple! It starts with Cultivating (Dangerous) Curiosity. Why dangerous? Because sniffing around new topics, stepping on others' toes, asking "Why?"and "What if...?" is courageous work yo! It is also the only way forward... What you will find when you ask questions, unfortunately, is ...
 
Social Business und der Faktor Mensch
13.04.2015
von Jan Pötzscher - Die Zukunft von Unternehmen wird im Social Business liegen, das besagt zumindest eine Studie der Bitkom. Gartner hält dagegen und meint, dass über 80% der aktuellen Social Business Bemühungen nicht von Erfolg gekrönt sind. Die Wahrheit liegt wohl wie immer irgendwo dazwischen. In vielen Unternehmen sind Social Media in der externen Kommunikation bereits angekommen. Es werden Fanpages auf Facebook betrieben, Videos auf YouTube geladen und es wird gezwitschert. Nicht immer gut und nicht immer erfolgreich, aber immer darauf bedacht, ...
 
Want a social intranet? Have a plan!
13.04.2015
Building a social intranet is not just a matter of adding features like document comments, profiles, discussion boards and blogs. While that part of the necessary infrastructure to do so, people are unlikely to spontaneously start working out loud, forming rich communities where they share what they are learning and support one another, or even where they complete their profiles. To your end user, it just looks like there are more features on your intranet... which they have little reason to use because they already have their own ways of getting work ...
 
Let Your Social Collaboration Use Cases Lead the Way
13.04.2015
For many organizations, the move towards social collaboration is entirely grass roots-driven. Pockets of employees find a tool which meets their need, and suddenly the organization is faced with many different, unsupported technologies. Clearly there is demand for a better alternative to the organization's existing approved tools, but how do you a. find a solution that meets everyone's needs, and b. get people to switch to the corporate approved choice? Start With the Business Needs Use Cases Sell the Solution [...] ...
 
Measuring Relevance
13.04.2015
It doesn't really matter which enterprise social networking (ESN) platform you have implemented, or are implementing. There are a lot of platforms out there, some good and some great... Sitrion Social anybody? It is all about the digital culture on that platform that will either make or break your investment. Most companies that are using ESN today have come up with strategies, or social roadmaps, and, to support these strategies, have tried to translate corporate strategic initiatives into KPI's. Translating smart, measurable, strategic initiatives ...
 
Nurturing an Internal Community Culture as a New Community Manager
13.04.2015
When I was growing up, my family moved a lot due to my parents' work. We lived in Japan, Australia and Hawaii just to name a few. In each place we lived, there were distinct cultural attributes that I assimilated to so that I could connect with people of the community. Some cultural aspects that were completely normal in one community were shocking in another. For example, in Japan it is an expectation to take off your shoes and put on the guest slippers offered before entering anyone's home. In a western society like the US, people would be surprised ...
 
The rise of community media - and why social networks don't work
13.04.2015
Before we get started, I'll let you in on a secret. This guest post ends on a triumphant note, so don't let the sobering beginnings get you down. I'm going to tell you a story, built on facts, scaffolded by speculation, and heavily painted with a rare color rarely seen on the Internet called logic. Social media is broken for most of us. The myth of it being a democratic or meritocratic system isn't holding up to scrutiny. We're learning that it's not the place to start thoughtful discussions, vet new ideas, or find complex solutions to niche problems. ...
 
How the Social Chain Enables Effective Organisational Change
13.04.2015
by Walter Adamson - While in the past organisational transformation has often been accompanied by a well-crafted "message" from the CEO or Executive Management, we've found that social technologies not only allow but demand more authentic and wide-spread participation - right from the start. McKinsey, in a recent research report, also emphasises the important role of social technologies play in re-imagining the "future story". Engage and connect widely through social technologies In recent posts by Jeremy Scrivens he has emphasised the role of ...
 
Softly, softly for social network success
13.04.2015
If you were thinking of launching your internal social network with a big bang, think again. At Deutsche Bank, they barely told employees about MyDB at the start - but within a year 62% had signed up. The figure is now 97% of the bank's 100,000 worldwide staff. It's been so successful that large parts of the bank's original intranet are about to be switched off because they're no longer needed. Anne-Marie Imafidon, assistant vice president and enterprise collaboration strategist at DB, will outline the 'Five steps' needed for a successful social intranet ...
 
Why Are Enterprise Social Networks Not Buzzing
13.04.2015
Organizations have bought the latest and the best Enterprise Social Platforms like Chatter, Yammer, SocialCast etc. The usage remains lukewarm to put it mildly. It is not the thriving watering hole that brings everyone together. A place that replicates the heated debates and discussions of the smoke-filled cafes where intellectuals share their ideas; artists display their provocative versions of iconoclastic art and where auteurs discuss their cinematic dreams. Challenge No 1: Reflect The Real World Challenge No 2: Learn To Converse Challenge No 3: ...
 
Social Software: Will Leaders Decide To Adapt?
13.04.2015
by Meghan M. Biro - The key to collaboration is communication: we need to be able to talk to each other to get stuff done. And it's a compelling facet of the global, hyper-networked, social and mobile new world of work that we are nevertheless in dire need of better ways of communicating with each other. That's what makes the emergence of social software such a remarkable and powerful gift -- with profound implications for fostering innovation, driving collaboration and deepening engagement. It's fast and scopey, enabling everything from messaging to ...
 
Why doesn't your community plan involve your community?
13.04.2015
by Simon Terry - Many organisations want the benefits of better collaboration and the potential of better leveraging the potential of their people in a community. Increasingly with the availability of enterprise social networking, social mobile apps and integration into other productivity tools, organisations have the network capabilities to create the communities at hand. A Network with a Demanding Boss Too many plans for enterprise social networks and communities are developed without any community participation. The organisation wants something from ...
 
Making the Digital Workplace Work
13.04.2015
I recently wrote an article at CMS Wire about how Intranets have been eclipsed by the advent of new tools like enterprise social networks (ESNs). Like the old web, Intranets, and the portals that were often created in their name, didn't really serve much of a purpose outside a large bulletin board. Efforts were made to make them more useful but without addressing a real need, those efforts often came to naught. The concept of an ESN works better because it is a place where people can come together and work. I'm not talking Facebook in the office. That ...
 
The "working team" dimension in KM
13.04.2015
by Nick Milton - We hear a lot about communities of practice and social networks in Knowledge Management, but we should not lose sight of the other dimension of the knowledge equation - the work teams. Work teams are often the way work gets done in organizations, and a team of knowledge workers is effectively a knowledge team. Any complete knowledge management framework needs to cover the team dimension, because teams create knowledge, and teams use knowledge. Teams create knowledge Teams apply knowledge Communities of practice share knowledge [...] ...
 
Balacing short term and long term in KM
13.04.2015
by Nick Milton - The short-term/long-term balance is critical in KM. The business of KM is long term culture and behaviour change, but the company will have no patience for the long term, if you do not deliver benefits in the short term. The balance between short term and long term is tied to the balance between Push and Pull (where Push is the publication of knowledge, or knowledge sharing, while Pull is seeking for knowledge). Many companies seem to start instinctively with Push. "Let's share our Best Practices" they think. "Let's find what ...
 
A business within the business
13.04.2015
by Dave Gray - A lot of problems in business could be solved if we could align the interests of employees and managers with owners. Is there a way to get everyone to act like owners? The answer is yes - but not without changing the structure of your company in ways that might make you a bit uncomfortable. The idea of aligned incentives is kind of a holy grail. The goal is always the same: to align the interests of managers and employees with the owners of the business. Why do so many incentive plans fail? Short-term thinking Too vague The podular organization ...
 
Common concern: Yammer will lead to uncontrollable misuse
10.04.2015
Many customers are worried about this. Even before they have even tried using Yammer. Here is a detailed analysis of these concerns and the recommended solution. Learn from the past The simplest way to address a new concern is to check if similar problem has arisen in the past. Just to refresh your memory, any new technology is always associated with some concerns. When email was introduced, everyone was worried that some rogue employee will send a mail directly to the CEO. Same concern existed when Lync was introduced (OCS). Similar worries manifested ...
 
The Awesome Power of the Water Cooler
10.04.2015
by Dennis Pearce - Not long ago, Ilya Pozin at Inc Magazine blogged that collaboration often fails and is not always a good thing. He quoted Steve Wozniak in a 2012 NY Times article ("The Rise of the New Groupthink") by Susan Cain, the famous introvert, as saying: "I'm going to give you some advice that might be hard to take. That advice is: Work alone... Not on a committee. Not on a team." But Wozniak was also active in the Homebrew Computer Club and in fact stated that "without computer clubs there would probably be no Apple computers." So how can ...
 
Ask The Expert - Internal Communities According to Rachel Duran
10.04.2015
We're excited to kick off a new blog series called 'Ask The Expert', which involves an expert from the Jive Community sharing on a specific topic that's near and dear to their heart. For a month after this blog goes live, feel free to ask the expert any additional questions within the comments that relate to their topic. These experts are here to help you; give them your rock or single issue that's causing you the most trouble to see if they've overcome something similar. Meet the Expert: Rachel Duran We want to thank the ...
 
Exploring the practice of Working Out Loud
10.04.2015
About a decade back I had decided to sink my teeth in bringing new life to a dormant knowledge center. From the beginning it was clear that the change of approach and working style would require my new colleagues to gain an insight in: 'learning about learning' and that we would try to learn from our own practice. I identified a consultant who would work with us on learning and learning on the job. As I believe in leading by example and that asking for outside eyes would add value, I asked her to coach me occasionally. During one of these conversations, ...
 
The Hierarchy of Needs for Employee Engagement
10.04.2015
Has your company cracked the employee engagement piece yet? Very few companies that I'm aware of seem to be happy with their levels of engagement and are constantly looking for new ways to tackle the issue. Do you remember Abraham Maslow and his hierarchy of needs theory was fully expressed in his 1954 book Motivation and Personality. According to Wikipedia, the hierarchy remains a very popular framework in sociology research, management training and secondary and higher psychology instruction. So why not apply it to employee engagement. Maslow's idea ...
 
Shadow IT Isn't Going Away - and That's a Good Thing
10.04.2015
There's a new public enemy number one in the land of information management -- shadow IT. The name alone sounds ominous, as if the "The Imperial March" from "Star Wars" should play in the background when you say it. It portends rogue employees, covert operations and malicious attempts to undermine the good work of corporate IT. The negative hype surrounding shadow IT has reached fever pitch -- which means that it's grossly overblown. While shadow IT has its share of drawbacks, the overwhelmingly negative connotation attached to it is unwarranted, ...
 
Before You Can Lead, Try To Follow (#14Actions)
10.04.2015
by Jonathan Anthony - If you have read the Work Out Loud approach of John Stepper, you will see that you need to start simple in your quest for relevance and network building, those attributes that are the modern bellweathers for meaningful work. The barriers to entry to this great game are almost non-existent. Social media has made this super easy: it take a few clicks to create an avatar and a username on twitter and you are off to the races. "But I have nothing to say or to share?!" you protest. Fine, start by following others. Others who have broken ...
 
Interne Kommunikation und die digitale Transformation - Nachlese zur CeBIT 2015
09.04.2015
Digitale Transformation. Was kommt? Was bleibt? Was sollten oder müssen Unternehmen beachten? Mit diesen Fragen fuhr ich zur CeBIT nach Hannover in die Social Business Arena. In Panels, Vorträgen und Diskussionen hörte ich - natürlich mit dem Ohr der "internen Kommunikation" - verschiedene Experten zum Thema "Social als Wegbereiter der digitalen Transformation". Ist "Social" tot? Ist "Social" ein Gründungsfehler? Was empfehlen Experten ganz konkret? Und für die interne Kommunikation? [...] ...
 
How Social Collaboration will Transform your Business
09.04.2015
"Enterprise social networks will become the primary communication channels for noticing, deciding or acting on information relevant to carrying out work." - Research firm Gartner Social collaboration tools are helping all kinds of organizations, from Fortune 500 companies to early stage startups, move from two-way conversations toward collaborative communication. Social tools are also starting to bring the information silos, created by different business systems and various communication channels, together. CRM-systems, intranets and other corporate ...
 
Tools, Schmools: It's Really About Community Management
09.04.2015
by Carrie Basham Young - "What we really need is our own private company Instagram, or maybe a chat-app just for employees" said no reasonable manager ever. So why is it that we're seeing those very tools pop up in the enterprise market? Modern enterprise collaboration leaders are on the hunt for mobile technology solutions that empower employees on the go. As knowledge workers spend less time at their desks, companies are scrambling to stay ahead in a BYOD, socially-fueled, cloud-based environment. But as the enterprise seeks out the newest technology, ...
 
What's the best kind of network?
09.04.2015
by John Stepper - Ronald Burt, a sociologist and professor at the Chicago Booth School of Business, showed how people with better networks receive higher performance ratings, get promoted faster, and earn more money. So what constitutes a better network? It's a small world Strong and weak ties in your network Building your own better network [...] ...
 
Want Innovation? Create a Culture of 'Yes'
09.04.2015
Where have all the optimists gone? Realists and pragmatists dominate today's business world -- the grounded individuals that set attainable goals, check their emotions at the door and embrace a healthy amount of skepticism. Their skills sets are invaluable and they allow your business to carry on at a steady rate. But skepticism leaves many businesses without an appetite for adventure and in the rut of status quo. Innovation rarely happens when companies stick to the status quo and skeptics find themselves uneasy around risky gambles. This is where ...
 
Getting Your Answers From Unexpected Sources
09.04.2015
It was supposed to be another boring Wednesday meeting at the online company I worked for. The boss kept telling us about doing that and the other. A tired colleague, surfing the web, said: "I think a plane was hijacked." It was the AeroMéxico Flight 576 flight from Cancún to Mexico City, a Boeing 737-752 carrying 101 passengers and 3 crew members. Soon, a colleague from sales started to discuss the plane's engines, while a designer popped out of nowhere the wing aspect ratio and said how this plane's particular landing gear was created. Everyone on ...
 
Why Brainstorming Works Better Online
09.04.2015
In the late 80's, Peter Drucker predicted that in the near future technology would play a central role in increasing the effectiveness of teams. Although he was right, teams have yet to experience the full benefits of technology. Yes, there is a great deal of talk about virtual teams and collaborative tools, but our ability to leverage technology in a way that consistently and systematically boosts team performance is based mostly on intuition rather than science. One exception is group brainstorming, a technique that is still widely used in organizations ...
 
Why Great Managers Are So Rare
09.04.2015
Gallup has found that one of the most important decisions companies make is simply whom they name manager. Yet our analytics suggest they usually get it wrong. In fact, Gallup finds that companies fail to choose the candidate with the right talent for the job 82% of the time. Bad managers cost businesses billions of dollars each year, and having too many of them can bring down a company. The only defense against this problem is a good offense, because when companies get these decisions wrong, nothing fixes it. Businesses that get it right, however, ...
 
Confidence Is Power
09.04.2015
I've been getting more attention than usual lately. Upon reflection on this, one of the questions I've honed in on is "Why?" Why are these people talking to me or about me? I think I'm doing a pretty good job of being a good citizen on social media, but I'm no celebrity. After a ridiculously long amount of time peeling back layers in my mind I've traced everything back to one specific quality that I have: confidence. The kind of confidence that makes me unafraid to talk to anyone - even people I hero worship. What makes me confident? I'm not entirely ...
 
Warum Dialog im Social Intranet nicht von alleine stattfindet
08.04.2015
Der Social Intranet Berater an sich schreibt gerne Sätze wie: "Dialogfunktionen eines Social Intranets fördern den hierarchie- bzw. siloübergreifenden Austausch und steigern so Effizienz und Innovation innerhalb eines Unternehmens." Das ist so auch nicht falsch und häufig eines der Basisargumente für Social Business Initiativen. Das Social Intranet betreibende Unternehmen an sich schreibt allerdings gerne Sätze zurück wie: "Wir haben mal jetzt mal Yammer installiert, aber hier passiert nichts." Das kommt nicht selten vor und hat Gründe: Kultur Konzeption ...
 
What's Wrong with Social Collaboration Tools? Everything
08.04.2015
by Stowe Boyd - Several forces are at work in the "social collaboration" tool marketplace that are creating great turbulence. It's fairly well-known that businesses face a systemic issue with adoption of social collaboration tools. These tools (also called enterprise social networks, or social business) share some common design motifs, like activity streams, project or group workspaces, file sharing, user profiles, and various communication mechanisms such as direct messages, @mentions and so on. But what isn't generally acknowledged is that business ...
 
How leaders can improve internal communications using an ESN
08.04.2015
by Stan Garfield - I was recently asked how an enterprise social network (ESN) can be successfully integrated into internal messaging to make these communications more valuable. An ESN can be used effectively to improve internal messaging. Here are three ways: Switch from push to pull. Allow people to choose which ESN groups to join and how they wish to be notified of new communications, rather than sending out email messages to large distribution lists, most of which are ignored. Enable two-way communications, soliciting feedback, questions, and suggestions ...
 
Don't forget the milk, eggs and compliance - Part I
08.04.2015
Enterprise social networks (or collaboration platforms, the naming isn't relevant) are empirically information systems being used within a business context (yes, that includes the group about rubber ducks), and involve corporate data, as well as data about and provided by your employees. If you think reading that gave you a mild headache, then spare a neuron for the efforts, policies and thought-processes required to make such a thing compliant. Especially for those of us in the highly-scrutinised banking sector, we are still learning about making ...
 
Don't forget the milk, eggs and compliance - Part II
08.04.2015
Last week, I initiated a tripartite conversation on compliance for enterprise social networks. You may have realised that I don't speak legalese and had made daring oversimplifications. You'll find that this will also be asked of you, since the focus must be on simple, swift communication over etymological encumbrances. Clarity of thought and simplicity of expression are at their most essential when it comes to the policy you'll be crafting for your platform or network. Without further ado, what's a good policy for a policy? There ...
 
Teach This to Your Online Community Members to Grow Participation Faster
08.04.2015
Online community management is a vast discipline. Community managers commonly spend their time a variety of ways, such as: Onboarding new members Turning them into contributing members Coordinating content Using the data from your online community to make better business decisions Making sure you spend your community management hours on the right processes and member segments to grow the community It's safe to say the "to-do" list is fairly long. Yet, even with all that community managers have going on, one of the most common questions we get is as ...
 
How to Find Stunning Photos and Images for Your Online Community
08.04.2015
One of the big answers you need when planning to launch an online community is, 'What kind of content do your users want to consume and how do they want to consume it?' The how refers to the content mediums that you provide in your online community around given topics. There are several options when it comes to sharing content in private customer or member communities, including videos, blog posts, polls and photos. Today, we're going to look how to use photos and other visual media in your online community. Did you know that 90% of the ...
 
Tomorrow's enterprise will be collaborative, today's wont
08.04.2015
by Bertrand Duperrin - The future of enterprise is collaboration and, more broadly, new forms of organizations where power is more distributed, competences et knowledge more shared and structure self-reconfigurable. But we must admit that, except some exceptions and despite of all the efforts made over the last years and even decades, businesses struggle at becoming "fully collaborative enterprises", no matter how sophisticated is the technology they use. One of the reasons for this is simple: the collaborative is the result of a very subtle balance ...
 
3 Habits Hold the Key to Your Knowledge Management Program's Success
08.04.2015
Forget transformation programs. Forget culture change. In order to get out front and win the benefits of KM, it comes down to 3 small habits. WHAT HAVE YOU GOT AGAINST CULTURE CHANGE AND TRANSFORMATION, YOU ASK? I'm not against these noble goals and concepts. They are big and exciting! And, they trip a lot of people up before anything can happen in the way of knowledge management. Every organization, it seems, is either fighting for survival or growing so fast they don't have time to catch their breath. Transformation is sexy. Culture change ...
 
Start Your Own Working Out Loud Week
08.04.2015
The next International Working Out Loud week is coming, but you don't need to wait. Start Your Own Working Out Loud Week If there is any real magic to a Working Out Loud Week, it is that the week gives people an opportunity to practice working out loud with others. You can start a working out loud week in your organisation or networks, to give you the chance to benefit from the practice of working out loud in a safe way Here are five simple steps to get you started: Choose Your Collaborators: Working out loud on your own can be lonely and can defeat ...
 
Don't Save It, SHARE it! Build Your Network. (#14Actions)
08.04.2015
by Jonathan Anthony - What is your default action, when you are creating content / stuff? Do you have a beautifully intricate filing system so all of your intellectual property is at hand, just when you need it? Are you a player? Do you have people sitting at your feet awaiting a small dose of your largesse, the distribution of a pithy pinch of your genius? Or...do you consider "Hmmm, this is interesting, I wonder who else might benefit from this <insert attribute or unit size here>? Let's see what happens!" <insert POST / SUBMIT to a social ...
 
Kollaborative Führung und Partizipation (Teil 1)
07.04.2015
von Alexander Klier - Im Rahmen der digitalen Transformation wird eine Social Collaboration als disruptive Technologie gesehen. Das bedeutet, dass sie mit vielen althergebrachten Vorstellungen von Zusammenarbeit (radikal) bricht. Aber nicht nur mit der Form der Zusammenarbeit: Völlig neu wird dabei auch die Frage aufgeworfen, wie die Zusammenarbeit organisiert werden soll, wer noch unter welchen Bedingungen führt und ob es nicht einen Übergang zu einem demokratischen Unternehmen gibt. Diese Debatte reiht sich ein in die traditionsreiche Auseinandersetzungen ...
 
Das demokratische Unternehmen (Teil 2)
07.04.2015
von Siegfried Lautenbacher - Arbeitsplatzdemokratie bzw. Demokratie am Arbeitsplatz. Geht's noch? So könnte man sich fast fragen, wenn... - Ja wenn es nicht tatsächlich auch ökonomisch naheliegende Gründe dafür geben würde. Das ist sicher neu an der aktuellen Diskussion, denn die grundlegenden Ideen zum Thema Partizipation am Arbeitsplatz und Demokratie in Unternehmen sind schon relativ alt. Oder besser gesagt: Es gab immer schon alternative Beispiele, die gezeigt haben, dass so etwas funktioniert. Das Konzept eines demokratischen Unternehmens greift ...
 
HR hat bei der Gestaltung eines Enterprise 2.0 immer noch Nachholbedarf
07.04.2015
von Joachim Niemeier et al - "Marketing in der Pole Position, HR hinkt noch hinterher" - so lautete das Ergebnis unserer Auswertungen einer Reihe von Studien im Jahr 2013. Und auch heute, im Jahr 2015, scheint sich diese Situation nicht verändert zu haben. Seit dem Jahr 2007 wurde in 31 Studien empirisch untersucht, welche Bereiche für die Einführung verantwortlich sind bzw. in welchen Bereichen Enterprise 2.0-Technologien genutzt werden. [...] Die Botschaft scheint einfach zu sein: Marketing, IT und Unternehmenskommunikation sind die Treiber, HR und ...
 
Email vs Social Networks
07.04.2015
When I've tried to communicate the benefits of Enterprise Social Networks, some have understood the power immediately and others have needed convincing. One of the questions I have been asked by the latter group many times over the last few years is, why do we need them and why can't we just use email to communicate like we do now? I struggled with articulating the answers for a while even though it seemed reasonably simple to me. There are many resources available that extol the high level business benefits of Enterprise Social Networks and I found ...
 
5 Key Approaches to Overcome Barriers and Ensure Success with Enterprise Social
07.04.2015
Enterprise social technology can help accelerate change, but technology alone is not enough, you need to invest in organizational change. I was intrigued by a recent article in McKinsey Quarterly: Digital hives: Creating a surge around change by Arne Gast and Raul Lansink. The article echoed the themes of my recent presentations about overcoming the barriers to success with enterprise social. While enterprise communities can help drive change, getting people to transition to using enterprise social networks (ESNs) requires an investment in change management. ...
 
You can't control employees only influence them where collaboration via social tools is the goal
07.04.2015
by Wayne Tarken - In the emerging digital workplace where social collaboration is the goal, privacy and security issues must still be addressed. The goal is to influence employees behavior, monitor the performance and respond accordingly. Your program must include: Social media policies for employees Education around uses of social business platforms Privacy and security policies Guidelines for public-facing interactions Consistent applications throughout the enterprise Using listening tools to monitor and identify problems Taking remedial interventions ...
 
How enterprise social networking can help in manufacturing
07.04.2015
The manufacturing industry is taking a turn for the better, following the Prime Minister's plea to 'Make in India'. With government support, many manufacturing organizations are looking to adopt new state-of-the-art technologies that would help them be more productive, cut costs, and maximize profits. The beginning Organizations understand that employee connectivity and productivity are an integral part of growth in any business. In the past, this was done using traditional methods of communication. Companies now realize the need for an enhanced communications ...
 
Why No One Uses the Corporate Social Network
07.04.2015
by Charlene Li - I recently spoke with the leadership team of a top Silicon Valley technology firm that had installed an internal enterprise collaboration platform for its employee engagement and collaboration efforts. After an initial spike in adoption, usage slowly dwindled. It was a disappointing outcome and they wanted to know how to fix it, or if they should maybe just toss it out and invest in a new platform. As I stood in front of the executive team I posed an opening question: "How many of you have been on the platform in the past week?" Only ...
 
A 3 Point Plan to Preserve Institutional Expertise
07.04.2015
Social learning ranks high today among the priorities of learning and development professionals in businesses large and small. It's easy to see why -- studies have found that informal knowledge sharing among colleagues is responsible for 70 to 80 percent of the information employees learn on the job. But how does the increasingly popular trend of social learning differ from the more established practice of knowledge management? At their core, these activities are two sides of the same coin: both are concerned with information sharing among employees ...
 
Yammer Co-Founder Wants to Change Your Work - Again
07.04.2015
Adam Pisoni likes to change lives -- or at least the way people work. Pisoni and former PayPal COO David Sacks founded Yammer in 2008. The enterprise social network arguably changed the way millions of people work. Microsoft bought Yammer for $1.2 billion in 2012. Three years later, Pisoni is still trying to create change. This time, he's trying to instigate an entire ideological shift in the way enterprises approach work. In February, he left Microsoft to devote more attention to a number of things, including a project called Responsive.org. The ...
 
The Future Of Business: Employees Will Rule
07.04.2015
This is the final in a series about the #FutureOfBusiness that highlights the impending shift in organizational change. In my first post, Will The #FutureOfBusiness Radically Change Everything As We Know It? I highlighted the economic and market shifts that have forced business to finally take notice: including a volatile world economy, impending impacts on budgets, continuous tech innovation driving consumer consumption and communication - all driving significant operational and mindset changes at the corporate level. The second in the series, The ...
 
Why You Need to Care About Enterprise Social Networks
06.04.2015
Exactly what is an enterprise social network (ESN)? The meaning of the term has been morphing the past few years. Originally it was used in the context of social media for corporations, but more recently it's being used for the various kinds of informal communication in large companies. Messages range from things like, "Check out this interesting article before today's meeting" to "We're ordering out for pizza; who wants in?" Consultant Jane McConnell's survey The Workplace in the Digital Age found that more than 60 percent of organizations have implemented ...
 
Should You Enable 'Big' Social Business or Team Collaboration?
06.04.2015
by Dion Hinchcliffe - There are few business decisions more critical than determining how to provide an enabling environment for a workforce to operate efficiently and effectively. Yet the key levers of the modern digital workplace are still relatively unfamiliar to most executives. Just as challenging is the technology space, which is complex enough -- and certainly fragmented enough -- that most corporate leaders are forced to assume they either have enough enabling collaboration technology already, or that someone, most likely in IT, is already working ...
 
Excessive Collaboration, "Let Me Do My Job!"
06.04.2015
At the outset, great ideas succeed because there is adherence to their fundamental concepts, processes and techniques. Over time though, commercial pressures take hold. More become trained in them, including many less talented than the original advocates. Others find new markets by pushing the ideas beyond their original purposes. Eventually, the great ideas, with their fundamentals compromised, become like worn shoes. They begin to create foot problems rather than solve them. Collaboration has become a worn shoe in need of refurbishing. It's creating ...
 
Putting enterprise content where people work
06.04.2015
Despite the promise of new technologies, effective enterprise content management feels more elusive than ever for a lot of companies. Part of the challenge is that there's simply more content than there used to be. While firms still have huge quantities of documents, employees are embracing new ways to record and share information -- everything from wikis and social media to websites and videos. Those new formats open the door for more dynamic, interactive communication, but they also create content management hurdles, especially since the content tends ...
 
Enabling change: a manager's choice (and a leader's decision)
06.04.2015
People don't resist change. They resist being changed! - Peter Senge I've covered individual change on this blog though various writings (on the willingness or difficulty to change, recognising that the process of changing is slow, wanting others to change), but hardly done justice to the management side of change. And management has a lot to do, and even more to say about change. Particularly about the kind of change that has negative consequences for people (reorganisations, redundancies)... So what are the choices of managers to enable or disable ...
 
Decluttering the company
06.04.2015
Businesses must fight a relentless battle against bureaucracy. Peter Drucker once observed that, "Much of what we call management consists of making it difficult for people to work." Nine years after the management guru's death, his remark is truer than ever: employees often have to negotiate a mass of clutter -- from bulging inboxes to endless meetings and long lists of objectives to box-tick -- before they can focus on their real work. For the past 50 years manufacturers have battled successfully to streamline their factory floors and make them "lean". ...
 
Fail Forward, Making Small Bets As You Go (#14Actions)
06.04.2015
by Jonathan Anthony - Here are two #14Actions for the price of one. We read everywhere about the power of failure - I am particularly taken by Tom Peters' ridiculous acronym: WTTMS(ASTMSUTF)W: Whoever Tries The Most Stuff (And Screws The Most Stuff Up The Fastest) Wins What we are doing here, is failing forward, learning as we go, building muscle, getting better. Of course, massive failure is not what we are looking for. We want to try out a ton of small bets, in the spirit of Dave Weinberger's Small Pieces Loosely Joined. Test, iterate, reflect. Or ...
 
3 Schritte zur digitalen Transformation
03.04.2015
Transformation beginnt im Kopf Die Digitalisierung schafft erweiterte Nutzungsmöglichkeiten für Bestehendes, aber auch Raum für gänzlich Neues. Bestes Beispiel dafür ist der Versandhandel, in dem die Onlinewelt die alten Kataloge fast gänzlich abgelöst hat. Oder flexible Fertigungsmethoden wie 3D-Druck, dank derer Onlinehändler vollständig individualisierte Produkte herstellen und vertreiben können. Die Schwierigkeit besteht darin, aus den altbewährten Strukturen und Geschäftsmodellen heraus neben dem Risiko auch die Chancen der Digitalisierung zu be- ...
 
Forget ESNs, Give Me a Digital Workplace
03.04.2015
Experiencing dèjá vu? If the title of this article sounds vaguely familiar, you would be right. Laurence Hart's recent post, "Forget Intranets, Give Me an ESN," deserved a rebuttal. And here it is. Intranets Have Failed. Come Again? Social. Where to Start? Moving On [...] So let's stop talking about ESNs. Let's talk about the all-encompassing digital workplace, and in a particular context the Intranet, that ever-evolving information management platform which (depending on your organization) might be a digital dumping ground or the center ...
 
Online Community Management: How to Create a Terms of Use for Your Online Community
03.04.2015
Where online community moderation guidelines are your community's code of conduct, Terms of Use are its governing bylaws. Terms of Use describe an online community member's rights and responsibilities regarding the use of your online community. By using the community, they agree to enter a legally binding agreement on all the terms outlined in your Terms of Use. However, even when certain terms are unstated, organization's reserve the right to change Terms of Use at any time. Also, governing copyright and intellectual property laws are always in play, ...
 
Encouraging Curation and Sharing to Facilitate Discovery
03.04.2015
Helping users to find information which they didn't know existed is undoubtedly a challenge. Steve Bynghall identifies some of the key tactics which can be used to help make discovery more of a "push" activity and some steps central teams can take to encourage changes in user behaviour. In an age of ever-increasing amounts of data and digital activity as a source of commercial advantage, being able to do discovery well in the enterprise is becoming ever-more critical. Highlighting Critical Information Discovery is not only about increasing efficiency ...
 
If In Doubt, Adopt A Bias To Action (#14Actions)
03.04.2015
by Jonathan Anthony - My new favourite word, channeling AiWeiWei, is ACT. The world is moving too fast for introspection and planning. I can write several hundred blog posts (a few of which might even be good) without blinking - simply because I raise my fingers to keyboard and start writing. Maybe the odd sketch, an email draft along the way, but no "strategy" required. Do, start, discourse, iterate... If curiosity is the kick start to a future of work mindset, then action is the kicker. If you are smart (not clever), if you have thick-ish skin, if ...
 
Reverse Mentoring: Alt lernt von Jung
02.04.2015
In der griechischen Mythologie ist der Mentor immer der Alte, in Märchen wird es nicht anders gehandhabt: Alt gleich weise gleich guter Lehrer. Doch im Internetzeitalter geht diese Gleichung nicht mehr auf. Die neuen Mentoren sind jung, innovativ und webbegeistert. Das Reverse Mentoring setzt auf einen Dialog zwischen den Generationen. Der Digital Native lehrt den Top-Manager. In Sachen Web 2.0 macht ihm schließlich keiner was vor... Technologischer Fortschritt prägt die Sozialisation Nie war der rasante technologische Fortschritt der vergangenen zehn, ...
 
A dream deferred no longer
02.04.2015
by John Stepper - Her face lit up when she mentioned it. Her smile widened and her eyes sparkled. Her whole demeanor changed. "If they ever open up an office there," she said, "sign me up." That seemed unlikely to me, and I wondered why she would stake her happiness on such a low-probability event. So I asked her, "Why wait for that?" She stopped, paralyzed for a moment. "I don't know why," she said. Why most dreams are deferred 3 questions to ask yourself What am I trying to accomplish? Who can help me? What can I contribute to deepen our relationship? ...
 
Company Facebook - how to move people's involvement in social media into the company?
02.04.2015
Is it possible to move typical Facebook mechanisms to the company and use them to build "communities"? The first thought coming to your mind might be "I doubt that". Some of you are wondering how to move the involvement from social media to the company while the others are not considering it at all when thinking of the case volume and its complex character. You might be wondering how long it takes to build a community inside the company and how it could contribute to communication, better than through a company intranet? Social networks offer several ...
 
Gamification as an adoption and engagement tactic
02.04.2015
When global engineering firm Arup made some improvements to the projects database area on its intranet, the intranet team wanted to encourage employees to post more information and digital assets to the collection. There was already a rich set of detailed information about all Arup's projects including photos, descriptions of work carried out, files and lessons learned. This was used for various critical activities, including winning new work and selecting project teams. Some records, however, were more complete than others and key data or assets were ...
 
Collaboration in the New Age of Intranets
02.04.2015
Intranets held such promise in the early days of the Internet. Then they became the butt of many a joke in the enterprise. Q: Where does useful information go to die? A: Our intranet. But in the past two years we've seen an intranet resurgence, driven by the technology and the traction user experience has gained in the enterprise. Putting Collaboration (and Intranets) in Context Finding the Value Prioritize sharing of business-critical information Build a collaborative culture Collaborate on mobile devices Collaboration for projects Ready for Your New ...
 
Mobile Is Changing Your Social Collaboration Apps
02.04.2015
Social collaboration applications have been in a race since their inception to see which could be the most feature laden. It was an arms race of sorts, with each side adding more ways to communicate and collaborate and -- in the process -- becoming more monolithic. Applications that started as simple activity feeds and corporate microblogging platforms blossomed into much bigger software systems. Modern enterprise social networks, for example, allow end-users to share all manner of content including files and audio. Some allow sharing of business objects ...
 
Why Leaders Are Easier to Coach than Followers
02.04.2015
Followers receive very little fanfare. In a culture obsessed with leaders, we think of a follower's role as submitting, taking direction, and dutifully executing the leader's will. Recent research from PsychTests, however, reveals that followers may not be as compliant as we assume. In a study that measured individuals' openness to coaching, PsychTests discovered that people who identify as followers are actually less open to coaching than people who identify as either leaders or adapters (those who are comfortable leading or following depending on ...
 
How Should Your Knowledge Management Strategy Evolve?
02.04.2015
Search engines and social tools have transformed how we access, share, discover and judge information. We rate, review, comment, upvote, downvote. We curate and select the content that is most relevant to us through platforms like Pinterest, Tumblr and Evernote. I recently read an enlightening piece, Where is the Web Going, by Nir Eyal author of Hooked. As he describes the evolution of the web, there are clear parallels to knowledge management and lessons from our past that can be applied to our strategies today: "Whereas Web 1.0 was characterized by ...
 
Prosper In The Future Of Work: Know When To Stop (Lowering Your Standards) - #14Actions
02.04.2015
by Jonathan Anthony - Creating videos is cheaper than ever, and they are shorter than ever too. Technology has changed the prices, user demand has changed the length. (Technical) Quality matters less than audience impact. The corporate video is no longer about packaging over all else. We are here to tell stories, just like the rest of the world the rest of the time. The net result is quick'n'dirty content. However, you need to know where to draw the line. My own line was redrawn when he brought in talented interns from the SIAT school at SFU. Using ...
 
Bausteine von Social Business und Social Collaboration
01.04.2015
Frank Hamm - Social Business (Enterprise 2.0, Social Collaboration) steht für einen Paradigmenwechsel: Den Wechsel von vorbestimmten eindeutigen Abläufen und Ergebnissen hin zu einem gemeinsamen Erarbeiten von Ergebnissen. Deswegen braucht es für Social Business-Initiativen ein Denken 2.0. Die klassische Sichtweise in Unternehmen auf Projekte spiegelt sich in der Definition eines Projektes in Wikipedia wider: "Ein Projekt ist ein zielgerichtetes, einmaliges Vorhaben, das aus einem Satz von abgestimmten, gelenkten Tätigkeiten mit Anfangs- und Endtermin ...
 
Working Out Loud: What it is, How to Start
01.04.2015
The term "Working Out Loud" is becoming more popular in recent years, and it's a great way to describe the new way that people are working. When Bryce Williams coined the term in 2010, he defined Working Out Loud with a simple formula: Working Out Loud = Observable Work + Narrating Your Work. John Stepper expands on this idea, noting that Working Out Loud isn't about mindless broadcasts. It should be purposeful - helping you get things done and to making the output better. Here are the five elements of Working Out Loud, according to Stepper: Make your ...
 
What's Going On: Life Without Email
01.04.2015
by Claire Burge - We're always keeping an eye on what's going on in the world of email - or maybe we should say, the world without it! Want to find out what's happening out there? Read on: In the beginning there was this, and it was good. Still on the fence about what's so bad about email? Here are four ways email is killing your productivity. Study shows email is a bigger threat to productivity - and IQ - than marijuana. WordPress.com employees are free to use email, but they've been given better alternatives and they prefer them. It's not just for ...
 
Collaborating Online Is Sometimes Better than Face-to-Face
01.04.2015
If you're embracing online collaboration as a necessary evil -- the only way to work with an increasingly dispersed team of global or remote workers, for example -- then you're doing it wrong. Online collaboration is not a second-best substitute for face-to-face work: It's a complement with its own perks and benefits. Yes, knitting your team together with online communication tools like Yammer and Slack can help you mitigate the disruptive impact of people working from home instead of at the office. Yes, team-oriented project management tools like Basecamp ...
 
The Science Behind Better Networking
01.04.2015
Networking is a time-honored tradition. You go to a conference or other event, mix it up, meet new people and expand your circle. Hopefully, one of these random connections will be fruitful and lead to a new opportunity that will make you a richer, more fulfilled person. That does happen, but it's exceedingly rare. Random connections are random for a reason. Most people we bump into have nothing to do with us. They have different jobs, different friends and different interests. People we meet on planes usually just eat their peanuts and then go their ...
 
When Knowledge Left the Building
01.04.2015
A recent study of generations in the workforce examines the effect on companies when workers with institutional knowledge leave. Having a succession plan for talent is one thing. Having a succession plan for the information workers possess is another. And if you haven't planned for the latter, you've got another think coming. What happens to an organization when its best, brightest, most experienced and knowledgeable employees walk out the door? What do they take with them, and what do employers lose? Part of it is the organization's institutional knowledge ...
 
Coopetition, Inside and Outside Organizations
01.04.2015
Apple and Samsung have long been arch-enemies, fighting to create the next sought-after smartphone and, every now and then, exchanging litigation for billions of dollars. They won't let bygones be bygones, yet they manage to work well together. The Korean company manufactures many of the processors used in iPhones, a win-win partnership that is likely to continue over the following years. Digital people, like you and me, work double tides to get every detail right, sometimes forgetting that the answer lies in front of them. Some feel that asking for ...
 
Digital hives: Creating a surge around change
01.04.2015
Online communities are helping companies engage with employees to accelerate change. New lessons are emerging for executives striving to harness the power of social media in the cause of wider employee participation. Clearly, there's more to success than just investing heavily in the latest Enterprise 2.0 technology platforms. Large-scale engagement of the workforce requires, first and foremost, a firm grasp of organizational culture and its social dynamics, a psychological understanding of what triggers new behavior, a determination by management to ...