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Curated hints on Digital Transformation, Enterprise 2.0, Enterprise Social Networks, Social Intranets, Social Collaboration, Knowledge Management, HR 2.0, ... and all the rest
Dr.-Ing. Carsten Rose – Effective: 31.03.2015

Archive 03/2015

Social Business Digest by caro - Archive 03/2015
Convincing Skeptical Employees to Adopt New Technology
31.03.2015
Bringing new technology and tools into your organization can increase productivity, boost sales, and help you make better, faster decisions. But getting every employee on board is often a challenge. What can you do to increase early and rapid adoption? How can you incentivize and reward employees who use it? And should you reprimand those who don't? What the Experts Say According to a study by MIT Sloan Management Review and Capgemini Consulting, the vast majority of managers believe that "achieving digital transformation is critical" to their organizations. ...
 
5 Stages of Workplace Learning (Revisited Again)
31.03.2015
by Jane Hart - In this post I take a look at how workplace learning has been changing over the last 5 years. In May 2010 I posted a diagram I had created that showed what I considered to be the 5 stages of Workplace Learning. My Internet Time Alliance (ITA) colleague, Jay Cross, re-worked it. [...] So what does it take to move to Stage 5? Well, as I explained back in May 2010 and December 2011, it's not about new tools but a new mindset. Some of the key mindset changes that will move organisations into Stage 5 include the recognition that: "work is ...
 
Networks connect. Communities mature.
31.03.2015
by Simon Terry - Connection = Network Connect is the first stage of the Value Maturity Model of collaboration because connection is what creates a network. Until people are connected together you don't have any ability for someone to exceed their individual potential. Connection only gets you a network. One of the reasons many people have been disappointed by their enterprise social network or their social media strategy is that they have not seen beyond creating the connections. A network has no vision. A network has no purpose. A network is neutral ...
 
Sharing with Intent
31.03.2015
by Bryan Kramer - Let's face it. With all of the social media chatter, it's hard to find a way to break through the noise to distinguish your brand. In fact, according to a recent study posted by ACI-every minute: - Nearly 2.5 million pieces of content is shared and posted on Facebook - Over 220,000 new photos is posted on Instagram - Nearly 300,000 tweets are issued on Twitter With that amount of data being shared be minute, there's little wonder that many brands are struggling with the issue of content clutter issue. But in a world of viral cat videos ...
 
Can Social Business Reverse Our Growing Crisis of Innovation?
31.03.2015
Recently I was talking with a friend who works for a Fortune 500 company. When I asked about social media and collaboration, there was a slight chuckle. "Even if we had time to collaborate" my friend said, "the bosses have no interest in new ideas. All they care about is this insane push for us to hit our numbers." I must admit I was not completely shocked. Even with the enthusiastic press and daily chat feeds calling this the 'new era of social collaboration', I knew that a majority of workers remained more like my friend than not. And given the recent ...
 
Prosper In The Future Of Work: Be The Thief, Never The Police (#14Actions)
31.03.2015
by Jonathan Anthony - Gosh, think about the idea of communication for a moment. Knowing, connecting, aligning, embracing. What a beautiful thing. Consequently, what a beautiful role to have inside an organization, am I right?! The fluidity that allows narratives to pass around, for values to make a difference, for action! Now think about the role of communicator inside the bureaucratic machine. Spinning, corporatespeaking, Machiavelling and, mostly, policing. #KillMeAlready. And enough. Be the thief. Be the anti-hero, the one that got away. Act as advocate, ...
 
Enterprise 2.0 jenseits der organisatorischen Grenzen
30.03.2015
von Joachim Niemeier - Der nächste Treiber in unserer Reihe über die zehn Triebkräfte des Wandels hin zu einem Enterprise 2.0 ist die steigenden Bedeutung der externen Zusammenarbeit unter Einsatz von Enterprise 2.0-Werkzeugen. Die Nutzung von Enterprise 2.0-Werkzeugen findet zunehmend jenseits der organisatorischen Grenzen eines Unternehmens statt. Es entsteht ein Ökosystem eines Enterprise 2.0, welches nicht nur auf der Kollaboration mit Kunden, sondern auch Partnern und Lieferanten, beruht. Enterprise 2.0-Werkzeuge werden dabei dazu eingesetzt um ...
 
Innovationen im Enterprise 2.0
30.03.2015
von Joachim Niemeier - Mit diesem Post schließt die Reihe an Beiträgen, mit denen die verschiedenen Treiber für Enterprise 2.0 vorgestellt werden. Der Innovationsprozess in den Unternehmen ist nicht mehr zwangsläufig nur eine Domaine von Forschern und Ingenieuren. Enterprise 2.0-Werkzeuge werden zur Gestaltung von Prozessen genutzt, welche die Entstehung und Entwicklung von Ideen unter Einbeziehung einer Vielzahl von Mitarbeitern ermöglichen. Soziale Technologien ermöglichen, den Innovationsprozess zu öffnen um ein neues Produkt zu entwickeln oder ein ...
 
Simplicity Must Be the Mantra of the Digital Workplace
30.03.2015
Employees are reaching a breaking point. They are exhausted and overwhelmed, alienated and disengaged. They are cynical and distrustful. "The elephant in offices all around the world is that people are running on empty," Tony Schwartz wrote for The New York Times in March 2014. "If you are expected to work 60 or 70 hours a week, or to stay connected in the evenings and on the weekends, or you can't take at least four weeks of vacation a year, or you don't have reasonable flexibility about when and where you work, then your company can't be a great place ...
 
Why Choose? Mix and Match Tools to Fit Your Digital Workplace Needs
30.03.2015
Traditional intranets, dominated by top-down corporate communications, are seen as outdated, no longer fit for modern, networked organizations. ESNs, so their champions say, are the way of the future -- enabling conversation in a way that's flexible and responsive, aligned with modern ways of doing business. But what the debate should really boil down to is what does it take to create a productive digital workplace? Organizations are seeing tangible benefits from networked, social and interactive tools -- in helping people to connect, to share, and ...
 
How Smart CEOs Use Social Tools to Their Advantage
30.03.2015
Advances in digital technology and their use in organizations carry huge promise to empower people at all levels. Social media and collaboration tools not only open the door to faster and more extensive knowledge-sharing, but they also enable conversations that skip levels, silo-busting, and self-organization. Big data and analytics can make organizations more efficient and agile by empowering middle-level and far-flung managers to make decisions and seize business opportunities that previously required scarce data and executive approval. But without ...
 
How to Ask for Help: 10 Simple Rules
30.03.2015
In a company with a knowledge-sharing culture, we have a duty to help each other to acquire useful and timely information. We must all work together so that our company can know what we already know. This post explains how to write an effective request for assistance. The target audience is knowledge workers, but the principles are universal. Assumptions Let's start with a few assumptions: - There's a lot of information in document databases, but there's far more in people's heads - Employees want to help each other, and will even help co-workers they've ...
 
Is Your Company Ready For Email Collaboration?
30.03.2015
by Meghan M. Biro - Are mobile and email holding us back? I'm beginning to think so. In the department of What Happens Next In The World of Work, they're what has to happen: We need to have seriously better ways of communicating both via mobile and via email. Both need to catch up to the way we want to work, which is more collaborative, interactive, agile, and fast. Yes: mobile is a great big shiny new awesomeness. But it's shiny and fast like a speedboat: not much room inside that racing machine. And no matter what we may have speculated, email is ...
 
To Change your Organization, Change the Way you Bring Change
30.03.2015
Change is constant. If there is one thing that does not change, it is change. Have you ever considered changing partners? Not changing partners in terms of swapping spouses, but changing your partners' or employees' mindset and behavior? Have you tried to do that? Not easy, right? A few weeks ago I spoke in front of a group of local business owners. I first asked how many of them were open to change; they all raised their hands. "How many of you have been through a change initiative at your company in the last 3 years?". Once again, most of them raised ...
 
9 Habits That Lead to Terrible Decisions
30.03.2015
Several years ago we came up with a great idea for a new leadership-development offering we thought would be valuable to everyone. We had research demonstrating that when people embarked on a self-development program, their success increased dramatically when they received follow-up encouragement. We developed a software application to offer that sort of encouragement. People could enter their development goals, and the software would send them reminders every week or month asking how they were doing, to motivate them to keep on going. We invested a ...
 
Prosper In The Future Of Work: CHIEF Conversation Starter (#14Actions)
30.03.2015
by Jonathan Anthony - The great thing about being curious, and happy to deal with ambiguity? You have plenty of things to talk about, plenty of questions to ask, plenty of perspective. My guess is that there is never a dull moment when you are around. You are a conversationalist. A communicator's life is often behind the scenes, crafting and cajoling on behalf of others. This "skill", though, is increasingly useless. The social imperative today is to speak - in your own voice, in real time too. There is no time for crafting, and barely a need either ...
 
Zehn Irrtümer zum Einsatz digitaler Medien in Unternehmen
27.03.2015
Wir stecken mitten im Wandel der Arbeitswelt durch die Digitalisierung. Die Drei-Tage-Arbeitswoche wird kommen. Nicht alle finden das toll. iele Menschen haben derzeit Angst vor den sich abzeichnenden Veränderungen - aus sehr unterschiedlichen Gründen. Vor allem im deutschsprachigen Raum, da wir viel zu verlieren haben. Für einen Vortrag zur Sensibilisierung bei einem Kunden griff ich die 10 Irrtümer zum Einsatz digitaler Medien in Schulen von Christian Spannagel auf - und passte sie für Unternehmen an. Hier ein paar meiner Überlegungen. Warum ist das ...
 
Die Bedeutung von Social Media für kundenorientierte Geschäftsprozesse
27.03.2015
von: Joachim Niemeier - Viele Unternehmen setzen Enterprise 2.0-Tools intern ein und ermöglichen damit eine bessere Kollaboration und Kommunikation der Mitarbeiter untereinander. Gleichzeitig nutzen die Unternehmen "Social Media" für das Kundenmanagement in Form von Facebook-Auftritten, Youtube-Kanälen, Kunden-Communities oder auch sozialen CRM Netzwerken. Häufig sind diese Lösungen noch isoliert voneinander. In der Realität bedingen sich beide Formen aber wechselseitig. Um den steigenden Ansprüchen der Kunden gerecht zu werden, hat die Verbesserung ...
 
You should work out loud in the 21st century
27.03.2015
If you have been engaging with my thinking on building thriving 21st century organizations, you will know that this is the best time to be alive as we live in an open and connected world. If this is our first encounter, I look forward to connecting and learning from your thinking. That is what is so exciting about our century: our ability to find the right people at the right time to have conversations and co-create. To truly understand the power of technology, you need to start with what you want to create in your organization and get the technology ...
 
Can We Really Be "Social" At Work?
27.03.2015
Julian Mills, Head, Corporate Intranet and Internal Social Media, Bank of Montreal and I recently spoke at the interactive conference South by Southwest (SXSW) on the use of collaboration tools in the workplace. An edited version of our session, "Liar Liar Pants Of Fire: The Fallacy of Social At Work", follows. We're seeing firms deploy enterprise social tools to help their employees become more productive and to collaborate. Can we really be "social" at work? What were some of the challenges of gaining approval to deploying enterprise social tools ...
 
10 Things you can do to Make Social Collaboration Work
27.03.2015
My colleague Angela Ashenden has spent seven solid years running an industry research program focused on social collaboration: looking in detail at the evolving technology and marketplace, but most importantly learning how organisations can drive real benefits from social collaboration initiatives, and what separates those who succeed from those who fail. Angela's recently worked with Pearson, the multinational education and media giant; UnLtd, a small social enterprise in the UK; and one of the Directorates of the European Commission. Here's a list ...
 
Enhance Internal Communication And Collaboration With Social Media Inspired Technologies
27.03.2015
Communication and collaboration among employees is one of the greatest challenges in business today. Increasingly, employees are physically dispersed and it is critical that communication remains ongoing and productivity stays high. A recent study by AQ Magazine states that "71% of respondents contested to communication competencies within their working teams." And a recent post in Forbes quoted "97% of employees and executives surveyed believe that lack of alignment within a team directly impacts the outcome of a task or project." Companies can benefit ...
 
What do IC pros think of enterprise social networks?
27.03.2015
by Rachel Miller - What do internal communicators really think of enterprise social networks? How have they changed the role of the modern-day IC pro and what does this mean for organisations? All these topics were up for discussion on Saturday 21 March when I joined 40 people interested in all things internal communication and ESN related at a brand new unconference - #ESNanon. The day reinforced a lot of the conversations I have with clients. Things I heard and questions that were asked included: ESNs are becoming commonplace in organisations. They're ...
 
What's the Sweet Spot Between Intranets and ESNs?
27.03.2015
by Sam Marshall - A speaker at a recent intranet conference declared "Intranets will be dead within five years." He waited for the horrified gasp, but none came. In fact the seasoned audience seemed to agree, at least in the sense that we were all trying to push intranets on from the top-down, publishing paradigm of old. Enterprise social networks (ESNs) have sometimes been positioned as being ideologically at odds with intranets, but in practice most organizations have embraced both (see, for example Jane McConnell's annual survey). The more pragmatic ...
 
I Yam what I Yam
27.03.2015
Using social media at work might just get the official stamp of approval. Yammer is a fast-growing 'enterprise social network' service, and works almost like your company's own private Facebook. Rather than interacting with 'friends', though, you interact with colleagues about... work. Sound boring? It doesn't have to be. The service is gaining in popularity as well as functionality, and there may even be some surprising benefits for a university environment. What is Yammer? Facebook in a business suit The social enterprise ...
 
Online Community Management: An Overview of Community Moderation Guidelines
27.03.2015
Thanks to the Internet, the world is incredibly interconnected; there are countless outlets for self-expression. The low barrier accessibility to digital communication and copywriting enables every individual to share the inherent strengths each of us possess via idealistic knowledge-sharing and the proliferation of divergent ideologies. Unfortunately, the accessibility and anonymity of the Internet is often abused, showcasing the ill-willed and narrow-minded that aim to harrow attention from constructive human interaction. Online communities are often ...
 
Gamification is thriving inside the enterprise
27.03.2015
by Gloria Lombardi - Gloria Lombardi interviews Mario Herger, CEO and founder of Enterprise Gamification Consultancy to learn more about the state of gamification inside large organisations. Opinions may vary, but there is no denying that the use of gamification inside the enterprise is becoming an effective way to engage staff with their organisations. "If you want employees to share knowledge and collaborate, you need to have not only a platform but motivated people," says Mario Herger, CEO and founder of Enterprise Gamification Consultancy LLC. Herger, ...
 
Being OPEN
27.03.2015
I am a success story of OPEN. This is my first post as one of the Extraordinary Voices on Openfor.Business. I am very excited to share. You may know the acronym OPEN by now - how it came about; where it was first published; and, now, on this site, Openfor.business, it's being demonstrably lived out. A movement has been birthed. OPEN = Ordinary | People | Extraordinary | Network. This energizing concept came about through a generative conversation between Ted Coiné (@tedcoine), co-author of A World Gone Social and Suzanne Daigle (@DaigleSuz). I encourage ...
 
The 3 C-Suites Least Likely to Be Social Who Could Be Key to Unlocking Its Benefits
27.03.2015
by Dionne Lew - Leadership What makes a great leader? That depends. Different times or situations demand different skills and styles. So what does leadership look like in a world with 3 billion people online, where 2 billion use social media and each chat impacts the way we connect, communicate and do business? It's a different mindset. Social leaders 'get' how deeply interconnectivity impacts relationships and the choices people make and are hungry to learn how to leverage it, not laugh it off. These are rare birds. While 8 new users come online a ...
 
Prosper In The Future Of Work: Ambiguity > Certainty (#14Actions)
27.03.2015
by Jonathan Anthony - Ok, so you are curious, as I described yesterday. The first of #14Actions. Great start! Because you are already questioning and scratching your chin, you are also probably happy to embrace ambiguity. And a good job too - for the near future (of work) will be full of shadow, a grey zone of uncertainty: work will be spontaneous; sketched, non-routine, in perpetual beta, following patterns and insights, and everywhere / anytime. In this emergent space, we will be constantly forming, storming, and norming our work networks: we will ...
 
Mit Enterprise 2.0 in einer VUCA-Welt erfolgreich sein
26.03.2015
von Joachim Niemeier - Der nächste Treiber in unserer Metastudie zu den Triebkräften von Enterprise 2.0 befasst sich mit der VUCA-Welt. In der aktuellen Managementdiskussion werden aktuell unter dem Begriff VUCA die vier zentralen Herausforderungen der Unternehmen zusammengefasst, die bewältigt werden müssen, um im Wettbewerb erfolgreich zu sein: Volatility (Unberechenbarkeit), Uncertainty (Ungewissheit), Complexity (Komplexität) und Ambiguity (Ambivalenz). Fragen wie "was weiß man über die aktuelle Situation" oder "wie gut kann man das Ergebnis einer ...
 
If what you are working on is not worth sharing, why are you working on it?
26.03.2015
Jane Bozarth is the writer of the book Show your Work. She is really a multi-talented person, she can talk without stopping, play ukelele and she can work outloud...We experienced all these talents in the webinar with Jane. Though she started by saying "I don't have anything to talk about" she continued talking for 1,5 hours :).. What is Show your Work? Why do people share how to fish and not how they fix things at work? "If what you are working on is not worth sharing, why are you working on it?" Starting Working Outloud in organizations Sharing ...
 
Working Out Loud: Make Work Open To Make It Better
26.03.2015
by Stowe Boyd - Working out loud: a process of narrating work socially, and involving your co-workers, business partners, and customers to join you. My dear friend, Dion Hinchcliffe, wrote a great post recently where he charted the way the social tools are changing the way we work, by making it more open and transparent, and pulling it out of closed and opaque systems, like email, document management tools, or business applications. He makes the case that pulling work out of the shadows of these pre-social technologies and bringing it out in the open ...
 
Technology Alone Won't Solve Our Collaboration Problems
26.03.2015
Every week a vendor introduces a new gadget, system, or service that promises to make us communicate and collaborate better, faster. Just look at the comments below any article about virtual teams. They almost always include someone either evangelizing or peddling a particular piece of hard- or software that will make it easier to work with people in different time zones. Sure, these technological improvements help in many ways. As a case in point, I just found out the precise location of a package in transit from China to France, all while on a train ...
 
Beware Red Herrings: Intranet vs. ESN is a Sham
26.03.2015
Should I replace my intranet with an Enterprise Social Network? Internal communications departments have debated this question, as have ESN teams and intranet teams. Maybe they saw higher adoption and engagement on their ESN platform, or read success stories from their peers. Or maybe their tired intranet publishing platform is in desperate need of replacing. Oscar Berg nailed it when he wrote that choosing between an intranet and ESN is the wrong question to ask -- it displays technology-centric thinking. Instead of thinking about platforms, the starting ...
 
The More Things Change, the More They Stay the Same
26.03.2015
When the Internet came along, optimism was at an all-time high. We thought we would solve all the problems of the world, possibilities were endless. And granted, we solved many. We work much better today because of the innovations of the last 20 years. The scope of these improvements has been massive. However, one major problem still looms -- collaboration in the workplace. Seems like a no-brainer doesn't it? Everyone is connected, so it should be easy to work in unison, splitting tasks and having every specialist do their own thing. "Should" is ...
 
Sameer Patel: four elements of a holistic digital transformation framework
26.03.2015
Last week I was following a few events where the core theme was digital transformation. One of them was CeBIT 2015 in Hannover, Germany. Just like last year, SAP's Sameer Patel had a speaking slot in CeBIT's Social Business Arena. I noticed this tweet with a picture of Sameer and a quote from someone who attended his presentation. It read: "Who owns the audience, owns the last mile. Closest to customer, closest to disruption, shift". Even if Patel has a problem with the word disruption - as I now and then do - he talks a bit more about the mentioned ...
 
If Your Employees Aren't Talking, You Might as Well be Invisible
26.03.2015
If I had a pie chart of the time I spent as a reporter, one of the largest slices (just after "procrastinating") would be efforts spent working the phones to get employees to talk. Sometimes I was looking for a particular inside story, but more often I was just looking for an expert to teach me how the world I was writing about worked: What were the trends that a particular company or industry was riding or battling? Who were the people who were making a difference? What were the exact steps behind how a product or service got invented, built or launched? ...
 
Do You Really Need to Hold That Meeting?
26.03.2015
"Let's schedule a meeting" has become the universal default response to most business issues. Not sure what to do on a project? Let's schedule a meeting. Have a few ideas to share? Let's schedule a meeting. Struggling with taking action? Let's schedule a meeting. Although scheduling a meeting can be the right solution in many instances, it's not always the best answer. I've come up with a decision tree to help you quickly determine if a meeting makes the most sense. Save or print out this decision tree to make deciding whether or not to hold a meeting ...
 
Culture: Why It's The Hottest Topic In Business Today
26.03.2015
Last year Merriam Webster's dictionary stated that "culture" was the most popular word of the year. Well, it has now become one of the most important words in corporate board rooms, and for good reason. We have a retention crisis. New Deloitte research shows that culture, engagement, and employee retention are now the top talent challenges facing business leaders. More than half business leaders rate this issue "urgent" - up from only around 20% last year. What's going on? It's very simple: as the economy picks up steam (unemployment now below 5.5%), ...
 
How To Prosper In The Future Of Work: Cultivate Dangerous Curiosity (#14Actions)
26.03.2015
by Jonathan Anthony - The future of work is a scary place for those unprepared. Communicators are the amongst the first to be sidelined, and I wrote a few reflections about that. But now what?! There is only one thing to do: take action. The next few posts share 14 actions to wrestle control of your destiny back from "the future". They are pertinent to anyone, I reckon, communicators especially. Let's start at the beginning though: curiosity will always win the day. Why do children learn so much, so fast? Because they are curious kids, that's why! We ...
 
Volunteer Power
26.03.2015
by Céline Schillinger - Volunteers decide by themselves. They offer themselves for a service or undertaking on a voluntary basis. They can't be forced. They can say no. That's why "volunteer" is a rarity in the corporate world, that loves nothing more than orderly management of resources. Assignment to a task, a project, an opportunity, is the norm. I remember spending hours assigning people to different workshops organized one day, because my then boss wanted to "avoid chaos" - while I thought participants would have been much more interested in choosing ...
 
Enterprise 2.0 und die Datenflut
25.03.2015
von Joachim Niemeier - Auf der Suche nach den Triebkräften für Enterprise 2.0 habe ich in den letzten fünf Blogposts die Treiber Wissensarbeit, Technologie, attraktive Arbeitswelt, globale Zusammenarbeit und demografischer Wandel untersucht. Nachdem damit das Bergfest erreicht ist geht es jetzt weiter mit der Datenflut als möglichen Treiber für Enterprise 2.0. Unternehmen erleben ein dynamisches Wachstum sowohl ihrer strukturierten als auch insbesondere der unstrukturierten Datenbestände. Gleichzeitig befinden sich zunehmend wichtige Daten und Informationen ...
 
Rock The Blog@CeBIT 2015 - Kann man Mitarbeiter zu Bloggern machen?
25.03.2015
Die Speaker-Liste bzw. Programm rund um ROCK THE BLOG auf der CeBIT konnte sich sehen lassen und hatte mich neugierig gemacht. Und das Format hat gehalten, was es versprochen hat! Neben z.B. Panels zu "Corporate Blogs", moderiert von Klaus Eck, "Quality Content" (kleiner Schlagabtausch von Sascha Pallenberg und Matthias Schrader zu CURVED.de), Ibrahim Evsans "Social Trademarks", "Blogging und Recht" von der unterhaltsamen Nina Diercks sowie Sven Wieseners These zu Blogger Relations, fand ich die Diskussion zu "Wie macht man Mitarbeiter zu Bloggern?" ...
 
CeBIT 2015 Foto Review
25.03.2015
von Harald Schirmer - Spannend war sie, die CeBIT 2015, bzw. die beiden Tage, die ich mit erleben durfte. Leider konnte ich Anfang der Woche an dem tollen Programm der SocialBusinessArena nicht selbst teilnehmen - und nur auf Twitter unter dem Hashtag #cebitsba sporadisch mitverfolgen. Am Mittwoch konnte ich dann einige sehr gute Gespräche "nachholen" und war selbst eingeladen für eine kurze Vorstellung auf dem Podium. Bereits am Morgen ging es mit der Aufnahme eines Audio-Podcasts los - Simon Dückert von Cogneon führte ein Interview zum Hintergrund ...
 
Five Business Uses for Enterprise Social Networks
25.03.2015
In my first article about enterprise social networks (ESN), I described what ESNs are and how communities are in the very heart of social computing. In this article I will expand on what enterprise social networks are used for. As you know, sometimes a certain technology is not used because it is the brightest and shiniest thing out there. It is used in companies because it helps to achieve a desired business goal that has nothing to do with the technology. Companies that think about "Why social?" want to figure out what they want to achieve with social. ...
 
Four Ways Businesses are Failing at Collaboration
25.03.2015
by Christian Buckley - I'm frustrated by a few conversations within the community around end user adoption. Honestly, most technologists just don't get it - they fail to understand that the primary failures of their collaboration initiatives have little to do with the technology. The fault is within their business strategies, or lack thereof. Technology selection is often the easiest part of collaboration. I often tell audiences that there are a finite number of features and configuration options to any technology. Your chosen technology platform ...
 
How to create effective content for your intranet? Wedge Black's essential tips
25.03.2015
Good content is essential if you want to have your intranet contribute to your organisational goals. That's why we invited intranet and content specialist Wedge Black to present a workshop for our clients. The first point Wedge made is spot-on: at work, people would rather not read at all. So how do you make sure colleagues get to know what they have to know, and get to find the content that helps them do their jobs? That's what clever content tactics are for. Twenty participants, who work for our clients as intranet and/or community managers, ...
 
De 6 aandachtspunten van social companies
25.03.2015
Op het moment dat organisaties in beweging komen en 'iets' met sociale media gaan doen zijn zij nog geen social company. Eerst krijgen zij te maken met veranderingen in (medewerkers)gedrag, processen, structuren en uiteindelijk met een verandering in organisatiecultuur. Social companies hebben de essentie van sociale media succesvol doorvertaald in hun organisatie. Het draait om 6 C's: Connecties, Conversaties, Congruentie, Content, Context en Continu. Connecties (netwerk) Conversaties (meerrichtingscommunicatie) Content (inhoud) Congruentie (gelijkgestemdheid) ...
 
6 simple things that will solve your organization's information clutter
25.03.2015
by Brad Palmer - Knowledge sharing is hard. Information quickly gets lost in a clutter of disorganized repositories. Employees keep learning the same lessons. Observations and ideas don't connect to make innovation happen. How information is stored and discovered is core to this problem. In the workplace, information belongs in three places: Immediately at hand Ready at hand Archival Of course lots of valuable information ends up lost, implicitly archived, because it cannot be easily found and consumed. People are busy at work - they will tap into what ...
 
The Supply Chain Meets Social Business
25.03.2015
Complex business processes like the supply chain aren't what most people associate with social business. With so much focus on social media and marketing, most enterprises prioritize front-end social goals that touch customers. This is true even for companies that have an enterprise-wide social strategy or have adopted sophisticated capabilities like social analytics to track and better understand social behavior. But looking at the explosion of commerce and the shift to pervasive mobile and cloud-first approaches, the social impact on business ...
 
Business as a Community of Purpose and Belonging
25.03.2015
by Jeremy Scrivens - Social Business - The Future of Work Series Part 4 of 11. The Future of Work is Business as a Community of Purpose and Belonging. If Appreciative Inquiry (AI) Summits are providing the disruptive face-to-face experience in depth of the power of OPEN INNOVATION, an Enterprise Social Network (ESN) will extend and continue this experience for those participants who attend such positive disruptive events. The combination of AI with social technologies means that working together becomes a sustainable process beyond the event. ESN's ...
 
5 Ways to Move a Culture to a Community
25.03.2015
"At Facebook, Boss Is a Dirty Word" announces the headline in a recent Wall Street Journal article. Facebook has a majority of Millennials working within their company. The median age is 28. Why does this matter? The simple answer is their leadership does more than lean into the changes desired. They embrace and drive workplace changes. Some of the workplace changes include: - Understand individual strengths and put individuals in roles that appeal to their strengths - Encourage questions and critiques of managers by employees at any level - Give little ...
 
Enabling Peak Performance in the Workplace
25.03.2015
We've all experienced it - those moments of incredible productivity when everything seems to naturally come together to facilitate, support and enhance our efforts. The vision of each step is crystal clear, the resources and information you need seem to appear at your fingertips and the output simply flows. Athletes refer to it as "being in the zone." Musicians talk about "feeling the groove." You may think of it as "hitting your stride," or "firing on all cylinders." Whatever you call it - it is universally recognized as a period of peak performance. ...
 
It's Time to Democratize Change Management
25.03.2015
There was a time - not so long ago - when the need for Change in our organizations only came every now and then. The truth is that one could see it (the Change) coming, one could adapt to it, one had the time to tweak one's model to remain competitive. But that time is over and that is why at Challengera, we have embarked on a mission to democratize Change Management. Let us now go through the whys and the hows. Back then when things were still predictable (and, to some extent, easier), the process of 'managing change' typically came from 'the experts'. ...
 
The Cowboy Trail and the 10% way to get buy-in
25.03.2015
by Lois Kelly - I've been fantasizing about going on a road trip this summer to Alberta to experience the majestic Canadian Rockies. While browsing possible itineraries, I keep noticing this advice: "Leave the beaten path and take the alternative route of..." If you're trying to get new ideas considered at work, I'd like to suggest similar advice. The best route may not be beating a path to your boss and the usual up-the-chain-of-command approval process. If she says, "NO," then what? You're sort of at a dead end. An alternative approach is to reach ...
 
Der demografische Wandel: Ein Argument für Enterprise 2.0
24.03.2015
von Joachim Niemeier - In einer Zeit, in der sich die Bevölkerungsstruktur von einer Pyramide zum einem Pilz entwickelt hat, wird die Zusammenarbeit zwischen den Generationen ein wichtiger Erfolgsfaktor. Die unterschiedlichen Mitarbeitergenerationen in den Unternehmen erfordern es, die Arbeitsprozesse an den Anforderungen der Menschen ausgerichtet zu gestalten. Die Grenzen zwischen Privat- und Berufsleben verschwinden, die Unternehmen müssen familienfreundliche und altersgerechte Arbeitsmodelle anbieten, die Belegschaft wird internationaler und die ...
 
Elf Tipps für die Implementierung: So wird Social Enterprise erfolgreich
24.03.2015
Wollen Anwender erfolgreich ins Social Enterprise starten, brauchen sie ein funktionierendes Intranet beziehungsweise eine bei den Mitarbeitern akzeptierte Social-Lösung. Unsere Tipps helfen auf dem Weg dorthin. Viele Unternehmen träumen von einer eigenen Social-Networking-Suite für ihre Mitarbeiter - einer Facebook- oder Twitter-ähnliche Lösung mit Nutzerprofilen, Activity Streams, Teilen von Dokumenten, Diskussionsforen und Microblogging. Die Mitarbeiter treffen sich dort zu virtuellen Brainstormings und Fragerunden, arbeiten gemeinsam an Präsentationen ...
 
Interne Kommunikation goes social
24.03.2015
Seitens der Kommunikatoren besteht größtenteils Einigkeit über die Zukunft der Internen Kommunikation: Sie wird "sozial". Aber wie sieht es auf der Seite der Rezipienten aus? Ergebnisse einer Masterarbeit. "Also ich denke, wir werden in Zukunft auch solche Medien brauchen. Und wir müssen lernen, richtig damit umzugehen." - Führungskraft "Also ich sehe da einen gravierenden Kulturwandel." - Älterer Mitarbeiter Die beiden Aussagen bringen es auf den Punkt: Die Einführung von Social Media in der internen Kommunikation verlangt mehr als nur die rein technische ...
 
Die neue Interne Kommunikation - so viel mehr als E-Mails und Intranet
24.03.2015
Sprachrohr der Geschäftsführung. Schreiberlinge für's Intranet. All-hands E-Mails en masse. Das sind die Dinge, die oft mit der Internen Kommunikation (IK) in Verbindung gebracht werden. In einem Social Business - einem Unternehmen, das nach außen wie auch nach innen vernetzt ist, Wissen sichtbar und nutzbar macht und die Stakeholder in die Wertschöpfung einbindet - ist das aber nicht nur überholt, sondern sogar kontraproduktiv. Denn ein Social Business hat verstanden, dass modernen Mitarbeitern das Mitdenken, Mitsprechen und Mitentscheiden ermöglicht ...
 
Building the Intelligent Enterprise
24.03.2015
by Harold Jarche - Managers need to be given non-traditional roles in order to become key units of intelligence in the organization. They will then have the mission to come back to pollinate intelligence throughout the organization. However, managerial innovation is primarily reflective and collaborative. This is a real challenge in terms of societal evolution! Making business intelligent is providing our organizations the opportunity to become more humanistic, which would in my view be a real proof of intelligence. - Marine Auger [l'originale en français ...
 
Why enterprise social initiatives still fail
24.03.2015
Many companies try to implement social initiatives just because other companies have. But social networking should be about making work more efficient. Many companies are rushing headlong into using enterprise social networks to keep up with the Joneses, experts say. Enterprises blindly believe that they should implement social initiatives simply because others have. But they need to determine how social connections can make work tasks more efficient. As a result, companies often fail in their strategies because they haven't put enterprise social ...
 
Does every company need an Enterprise Social Network?
24.03.2015
While the answer may seem pretty obvious for most of you, to really understand the issue we need to know what lays behind the technological platform that we often think about when we talk about an Enterprise Social Network (ESN). Today all of the ESN solutions that exist are pretty mature and offer very similar features like enabling people to share content, find experts, crowdsource, earn rewards, chat, just to name a few. Start with the "Why" Exercise Before decision makers focus on which solution to pick they have to "start with why" - why should ...
 
Endangered Species: The Corporate Intranet
24.03.2015
The very idea that we're still doing old-fashioned, browser-based, news-publishing intranets in the mobile era is downright antiquated. They're no different than rotary-dial phones. And they're going the same direction as your old olive-drab rotary phone did -- and as a result of the same technologies. The question facing intranets should be how internal collaboration and communication tools are going to evolve in the world of social, cloud and mobile -- and whether there's any place left for the traditional intranet down the line. We shouldn't be asking ...
 
Forget Intranets, Give Me an ESN
24.03.2015
We heard it all a decade ago: Intranets are the wave of the future. Intranets are a waste of resources. Intranets are valuable tools. Intranets need to be social. Intranets are dead. The only thing that's true is that Intranets need to solve an actual problem. Many organizations wanted an Intranet to replicate a little of the Internet inside their organization. Very few asked why they needed one. Intranets, as they were originally envisioned, have failed. They were designed to replace the announcement board in the break room. Every office has them. ...
 
A haystack is no place to store your needles (findability in KM)
24.03.2015
by Nick Milton - If you want people to find your needle, don't put it in a haystack. And if you want people to reuse your knowledge, but it somewhere where it can easily be found. One of the companies we work with collects knowledge as "case studies". Currently there are over 20,000 case studies in their case study library, and finding a relevant study has been described as like finding a needle in a haystack. My point, however, is that the needle should not have been put in the haystack in the first place. One of the key issues in KM is findability. ...
 
No More Knowledge Management
24.03.2015
The future is built upon Knowledge Capability. Will you rise with the future? The rise of the knowledge worker What about the "united effort of free human beings?" Enter the knowledge manager If at first you don't succeed, fake it Enter the evangelists The queen is dead, long live the pawn! [...] The fundamental truth If you want something better there is fundamental truth that you cannot escape, which is this: if you are interested in knowledge as a capability within your organisation, you have to be interested in people - people are the holders, ...
 
What Matters for the CEO
24.03.2015
by Simon Terry - Looking up the hierarchy employees can believe that being CEO must be a game changing experience. However, the reality is that the imagined power comes with its own constraints. Here are a few words for the new CEO (or any new manager) on what matters. This is where the reality and the illusion diverge: What You Hear Matters More Than What You Know What You Do Matters More Than What You Say Your Reputation Matters More Than Your Record Your Influence Matters More Than Your Power Your Network Matters More Than Your Hierarchy Your People ...
 
The Future of Work Is About ANYONE (But The Leader)
24.03.2015
by Jonathan Anthony - Of course I get direction from those higher up the food chain in my organization. The company's strategies are theirs. My job is to amplify, to tidy and finesse, occasionally even caress. There is but one problem with this funnel from top to bottom, or top to outside. Our audiences prefer something different. For sure, if I want to know the outlook to 2020, the CEO is the person for the job. But if I want to understand the values, if I want to decide if I want a job there, ANYONE is preferable than a "leader." The problem with ...
 
Verfügbarkeit von Enterprise 2.0-Technologien
23.03.2015
von Joachim Niemeier - In den letzten Jahren haben Enterprise 2.0-Technologien einen Reifegrad erreicht, der in den Unternehmen einen umfassenden Einsatz mit einer großen Anzahl an Nutzern ermöglicht. Man findet sowohl leistungsfähige Open Source-Angebote für dedizierte Tools als auch ausgereifte Angebote von integrierten Plattformen von großen Softwareunternehmen. Die Lösungsangebote der Softwareanbieter sind auf unterschiedliche Zielgruppen (z.B. global agierende Konzerne, mittelständische Unternehmen, Netzwerke von Unternehmen) ausgerichtet. Die ...
 
Gestaltung einer attraktiven, zukunftsfähigen Arbeitswelt
23.03.2015
von Joachim Niemeier - In unserer Reihe über die Treiber von Enterprise 2.0 ist nach der Zunahme der Bedeutung der Wissensarbeit und der Verfügbarkeit von Enterprise 2.0-Technologien nun der Treiber "Gestaltung einer attraktiven, zukunftsfähigen Arbeitswelt" an der Reihe. Große Potentiale von Enterprise 2.0 werden in der Schaffung einer Arbeitswelt gesehen, in der alle Mitarbeiter die Möglichkeit bekommen, sich in das Unternehmen einzubringen, sich zu beteiligen und mit ihren Kompetenzen zu partizipieren. Ansatzpunkte für die Gestaltung einer attraktiven, ...
 
Die Zunahme der globalen Zusammenarbeit als Treiber für Enterprise 2.0
23.03.2015
von Joachim Niemeier - Unternehmen arbeiten heute in globalen Zusammenhängen. Das trifft nicht nur auf weltweit agierende Großunternehmen zu, sondern auch mittelständische Unternehmen haben heute häufig weltweit verteilte Vertriebskanäle, outgesourceten oder Entwicklungseinheiten, Produktionsstätten oder Zulieferer. Häufig müssen dabei die globalen Strategien an die Erfordernisse der lokalen Märkte angepasst werden. In einem Enterprise 2.0 gibt es im Hinblick auf die globale Vernetzungsdichte eine Vielzahl an Chancen: die gemeinsame Unternehmenskultur ...
 
An Introduction to EASN - Enterprise Anti-Social Networking
23.03.2015
So, what is thew "social" in Enterprise Social Networking? The challenge at the heart of ESN is the word "social". Social isn't something you immediately achieve by calling the behavior of the enterprise 'social'. Social is an emergent property that arises from certain kinds and qualities of interaction. Interaction is not always social, in the benevolent sense of the word. Interaction isn't always social, but social is always interactive. In the human or animal organism, cells can interact in ways that can harm or even kill the body. From a sense of ...
 
The five enterprise challenges solved by social collaboration tools
23.03.2015
Over the past decade, social media has become a natural, and sometimes necessary, part of many people's lives. Social media has made it easier for people to keep in touch with distant family and friends, share everyday stories by uploading pictures and videos, crowd source information and more. Despite our reliance on social media in our personal lives though, enterprises have only recently begun to opt in to this new era of online social culture. But social networking in the workplace doesn't just mean that your company is active on Facebook and Twitter. ...
 
Let employee collaboration lead the way
23.03.2015
I'm all for the idea that a great way to get senior-level buy-in for (and drive momentum with) a social collaboration initiative is to find a handful of really good use cases which clearly demonstrate the value of a more open, networked approach to working. However, very often I find that instead of looking for internal scenarios, organisations often plump first for externally-facing opportunities - for example a community for engaging with customers, or with supply chain partners. Now, while I can see why this happens - because these are the places ...
 
Using social tools for help desk support inside organisations
23.03.2015
A convincing use case for social tools in the enterprise is as part of the support ecosystem for different IT systems. This is not an uncommon scenario on the internet where discussion boards are used to crowdsource support for software to supplement more traditional help desk channels. Instead of asking questions through a helpline or via email and then issued with a ticket, users post questions via discussion forums to a support community. These questions are then answered by peers to the best of their ability, generally out of goodwill and without ...
 
The Problem of Message Replication
23.03.2015
The Inevitable Rise of Messaging According to writer and leading thinker, Tom Standage = who was the guest interviewee at a recent event for the Social Media Leadership Forum I was facilitating - Messaging Apps are the next chapter of social. Indeed, he laid down embracing messaging apps as a 'grand challenge' to the leaders in the room (of which there were over a hundred). Email Addiction We are still wedded to email, some might even say, locked into it. That said, many smaller businesses have largely replaced and enhanced email, at least internally ...
 
On Accountability in Networks
23.03.2015
by Simon Terry - Following on from my recent posts on accountability in networks, I was asked recently whether a network could be accountable for an action or an outcome over an individual. This is an important question as we move into new ways of working. Anxiety over changes from the perceived effectiveness of alternatives to hierarchical models of accountability is a major barrier to management adoption. Answering a question about accountability usually involves a number of layers because management tends to be vague when it uses the term accountability. ...
 
Embracing Perpetual Beta
23.03.2015
by Harold Jarche - Michelle Ockers has been working hard at incorporating social learning in the workplace, as her posted case study shows. After reading, finding perpetual beta, Michelle asked me to elaborate on a few points. These are her questions, and my attempt to address them. What are practical steps to create post-hierarchical organisations, particularly in regard to how to distribute power? How can we function effectively in a networked world, including how to be a great Connector or Catalyst? How can we facilitate/support the development of ...
 
An Overview of Modern Workplace Learning
23.03.2015
by Jane Hart - Workplace learning is evolving. Up to now the focus has been on designing face-to-face training or online training, aka e-learning, but it is increasingly clear that much of this is ineffective or unappealing for the people concerned. As a consequence individuals and teams frequently turn to the Web to solve their own learning and performance problems - mostly in non-instructional ways - which they can achieve more quickly and more easily, and in ways that best suit them. Becoming a modern-day L&D department therefore means the following: ...
 
The difference between social learning and social collaboration
23.03.2015
by Jane Hart - In my framework of Modern Workplace Learning I use the term social collaboration to label an important new element of work of the modern-day L&D department. I deliberately chose not to label it social learning. So what is the difference - or rather connection - between these two terms? Social learning, is of course, not a new concept or a new term; we've always learned socially - from our parents, siblings, friends and from our colleagues at work. Bandura's social learning theory is also well known. But a new definition of social ...
 
Helping people FEEL the value of KM
23.03.2015
If you want someone to buy something, they need to be convinced that it is worth the investment. If your product is a good one, then you can convince people by letting them try before they buy. That's why Apple allows you to play with all its products in the Apple store. That's why cheese-stalls in the market give away free samples. That's why car salesmen let you take a test-drive in that new Mercedes. But how can you test-drive knowledge management? For the past 10 years, we have been running a knowledge Management exercise called Bird ...
 
Why An Open Salary Policy Always Beats Secrecy
23.03.2015
For four years, journalists and entrepreneurs have asked me why we created an open salary policy at my company. Here's the answer: it prevents evil. Open salary policies mandate truthfulness and ethical behavior in organizations that would otherwise abuse the secrecy. "Transparency" is just a hollow buzzword unless executives are candid about compensation. I would argue that in any company, salary transparency leads to better culture, higher retention and a more effective business than secrecy - with one caveat. If your company abuses rank-and-file ...
 
Why Big Organizations Are Broken
23.03.2015
Charles Erwin Wilson, Eisenhower's Secretary of Defense is credited with the quote, "What's good for General Motors is good for the country." In fact, what he said was actually the inverse (that what was good for the country was good for GM), but no matter, both statements had an element of truth. Firms like GM needed a strong government to provide extensive industrial infrastructure and effective economic governance. Governments, for their part, needed large corporations to run the economy productively, raise living standards and expand the tax base. ...
 
Erfolgreiche Arbeitspraktiken für Wissensarbeiter in einem Enterprise 2.0
20.03.2015
von Joachim Niemeier - Im letzten Post stand die Entwicklung vieler Unternehmen zu einem wissensintensiven Unternehmen im Mittelpunkt und es wurde die Frage aufgeworfen, welche Chancen es für eine Effektivitäts- und Effizienzsteigerung von Wissensarbeitern in einem Enterprise 2.0 gibt. Bereits im Jahr 2005 veröffentlichte IDC eine Studie, die aufzeigte, welchen Zeitaufwand der Umgang mit Informationen in den Unternehmen für einen Wissensarbeiter verursacht: Für die Nutzung von E-Mail als dem zentralen Medium für den Austausch von Informationen und die ...
 
Die Digitale Transformation der Kommunikation im Unternehmen
20.03.2015
von Joachim Haydecker - Die Unternehmen stehen in den kommenden Jahren vor einem radikalen Wandel. Die digitale Transformation wird die Art und Weise verändern, wie Unternehmen in (naher) Zukunft ihre Organisationen gestalten, ihre Strategien entwickeln und ihre Prozesse optimieren. Auch die eigene Unternehmenskultur ist durch die radikalen Veränderungen betroffen. Unternehmen müssen sich darauf einstellen, denn die Veränderungen werden kommen. Es ist nur die Frage, ob Unternehmen diese Veränderungen gestalten oder nur darauf reagieren. Die zentralen ...
 
Social Business Arena - Review
20.03.2015
von Simon Dückert - Vom 16.-18. März fand die Social Business Arena im Rahmen CeBIT statt, bei der sich der Kern der deutschsprachigen Enterprise 2.0 Szene traf. An den drei Tagen gab es insgesamt über 50 Vorträge, Demonstrationen und Diskussionen. Da ich an dieser Stelle nicht von allen berichten kann, ist der Twitter-Hashtag #cebitsba zu empfehlen, um sich einen Gesamteindruck von der Veranstaltung zu verschaffen. Hier möchte ich kurz die drei Beiträge von IBM, Bosch und Continental beleuchten. IBM Bosch Continental [...] ...
 
Social Business - eine Kulturfrage: Geringe Bereitschaft zum Wandel
20.03.2015
von Joachim Haydecker - Die digitale Transformation wird grundlegend die Art und Weise verändern, wie Unternehmen in (naher) Zukunft ihre Organisationen gestalten, ihre Strategien entwickeln und ihre Prozesse optimieren. Bevor es an die Tools geht, sollten sich Firmen Gedanken über ihre Kulturen machen. Viele Unternehmen schrecken davor zurück, sich mit der Digitalisierung zu beschäftigen. Oft ahnen die Entscheider, dass sich damit ihre Unternehmenskultur, manchmal auch das ganze Geschäftsmodell radikal verändern würde. Doch das Risiko dieser ignoranten ...
 
Mittelpunkt bei Enterprise 2.0
20.03.2015
von Frank Hamm - [...] Wenn ich mir den Artikel in meinen Hirnwindungen zergehen lasse, so steht im Mittelpunkt dieser Studie die Aussage, dass im Mittelpunkt des Wissensarbeiters nicht die Arbeit mit Wissen oder mit anderen Wissensarbeitern steht sondern die Verwaltung und Organisation sowohl des Wissens als auch dessen Aufbereitung. Ich unterstütze Joachim Niemeiers Annahme, dass der Alltag sich für Wissensarbeiter auch nach zehn Jahren nicht wesentlich geändert hat. Sicherlich reden wir "Enterprise Zwei Nuller" ständig und gerne von der neuen Welt, ...
 
What is Social Business Software?
20.03.2015
The ways in which we do business today have changed dramatically since the advent of the Internet. No longer do employees need to be in the same room as one another in order to get things done. Many businesses are shifting towards virtual workspaces, thanks in large part to a relatively new addition to the professional world -- social business software. Before Social Business Software Today's Social Business Software How Social Business Software Works The Elements that Power Social Business Software Community Conversations Collaboration Content ...
 
How Social Collaboration Drives High Performance: Connectedness, Scale, and Diversity
20.03.2015
by Dion Hinchcliffe - I've been working in social collaboration for about a decade now, about as long as it's been a serious model for enabling workforces to function more effectively. We've seen the conversations and lessons learned cover the whole landscape over the years, from why the emergent nature of social tools leads to richer outcomes and how to drive early adoption to what the ROI for the average company is and how to organize best for getting optimal results. Recently, however, we've seen a resurgence in the popularity of team-based collaboration ...
 
Connected Companies Put Customers at the Center of Everything
20.03.2015
Dave Gray talked about how a connected company focuses on customer efficiency instead of company efficiency at the No Pants Festival 2015. A connected company has multidisciplinary teams where people work together to deliver a product or service. People working at a connected company feel empowered, they are able to solve problems together and to better serve the needs of their customers says Gray. At the start of his talk Gray asked the attendants to close their eyes and imagine that they are five years in the future. Then he asked them to wake up, ...
 
Why You Need to Bring Social to Quality Management
20.03.2015
Some years ago the organization I was working for introduced a social tool/chat element to the customer relationship management (CRM) platform we had been using for some time. I have to admit I thought it a ridiculous "fad" idea and saw little value in it - pah! Facebook for CRM, what a waste of time. Nobody will use this and who wanted to "chat" when we had dedicated instant messaging (IM), email, and phones, not to mention "opportunity" and customer records we could add information to with multiple fields and notes? It was an ongoing battle to get ...
 
Old school vs new school KM? Or the resurgence of technology-led approaches?
20.03.2015
by Nick Milton - APQC, probably the leading US player in KM space, have presented on their blog a very interesting infographic where they contrast what they call "Old school" KM vs what they call "Cutting edge" KM. This powerful and well-presented infographic raises a major point. The infographic is based on a recent APQC survey, where they looked at what people are currently doing in KM and what they planned to do, and they found that there are two contrasting approaches to KM which they call old-school and new-school. The old-school approach includes ...
 
Improving work with better relationships
20.03.2015
There is a growing body of people bringing new perspectives on the way organisations are structures and how work gets done. Amongst these, I have recently found a podcast, Reimagining Work, presented by John Wenger and Rogier Noort. It has now been running for 14 episodes, and I listened to a few of these on my walk this morning. The presenters have very different backgrounds, which makes their conversations more interesting than if they came from the same direction. Rogier's experiences are more rooted in technology, whilst John's come from helping ...
 
Use of credibility heuristics in a social question-answering service
20.03.2015
Introduction: This study looked at the effect of community peripheral cues (specifically voting score and answerer's reputation) on the user's credibility rating of answers. Method: Students in technology and philosophy were asked to assess the credibility of answers to questions posted on a social question-answering platform. Through the use of a test interface, the availability of cues as to community rating and the reputation of the answer providers were manipulated. Analysis: The main analysis concerned the correlations between the students' ...
 
Wissensarbeit als Treiber für Enterprise 2.0
19.03.2015
von Joachim Niemeier - Die Menschen in den Unternehmen als Wissensträger zu verstehen und ihr Wissen im Sinne von Problemlösungskompetenz zu nutzen, das ist ein wichtiges Paradigma in einem Enterprise 2.0. Auf der Suche nach den Wissensschätzen in den Unternehmen hört man seit vielen Jahren immer wieder die gleiche Aussage von Entscheidungsträgern: "Wenn wir als Unternehmen wüssten, was wir als Unternehmen wissen". Digitales Wissen wird zum Motor der Wertschöpfung in den Unternehmen. Aus dieser Problemstellung heraus ist Wissenmanagement als Disziplin ...
 
WOL - der digitale Blick über die Schulter
19.03.2015
von Harald Schirmer - John Stepper (@johnstepper) beschreibt in Amerika mit WOL = Working Out Loud eine Bewegung die über Transparenz und ein gemeinschaftliches Verhalten unsere Arbeitswelt verändert. Parallel gibt es in Deutschland (@wol_de) eine wachsende Initiative - gestartet von Jochen Adler (@jochenadler), die sich mit der "Übersetzung" von WOL beschäftigt. WOL by Bryce Williams: Working Out Loud = Observable Work + Narrating Your Work WOL by John Stepper: Making your work visible Making work better Leading with generosity Building a social network ...
 
Die digitale Transformation braucht eine ganzheitliche Strategie
19.03.2015
von Willms Buhse - Lead digital hat mich kürzlich interviewt. Es ging um die digitale Transformation und wie deutsche Unternehmen sich dieser Herausforderung stellen können. Bisher hinken sie im internationalen Vergleich nämlich kräftig hinterher. "Die meisten Unternehmen seien noch zu 95 Prozent im industriell geprägten Mindset verhaftet." So werde ich im Magazin zitiert. "Vernetzung, Offenheit, Partizipation und Agilität werden häufig nur punktuell eingesetzt, nicht großflächig und schon gar nicht strategisch." Vernetzung, Offenheit, Partizipation ...
 
Social Business im Mittelstand: Optimistische Studie auf der CeBIT vorgestellt
19.03.2015
Das Munich Digital Institute hat in Hannover eine Studie zum Thema Social Business in mittelständischen Unternehmen vorgestellt. In Zusammenarbeit mit IBM und Beck et al. Services hat das Munich Digital Institute Unternehmen aus dem Mittelstand in Deutschland, der Schweiz und Österreich zum Thema Social Business interviewt. Die Studie zu Social-Business-Lösungen Vor dem Hintergrund, der vielfach geäußerten Vorurteile Social Business sei nur etwas für große Unternehmen und in Deutschland fehle der Anreiz für Innovation, hat man es sich beim Munich Digital ...
 
Why True Analytic Collaboration Relies on Empathy
19.03.2015
As more organizations embrace the use of analytics to drive business initiatives forward, one buzzword you're likely to hear quite often in the months ahead is collaboration. Conventional wisdom tells us that collaboration is a key ingredient in any successful analytics project. Conventional wisdom is absolutely right. Without question, as the level of collaboration grows, so too does likelihood of an analytics initiative succeeding. It all seems simple enough, and yet, despite widespread agreement on its importance, too many analytics projects still ...
 
Intranets or ESN? Why Not Both
19.03.2015
Do we have to choose between intranets and enterprise social networks (ESNs)? Before we can tackle that question, let's take a brief look at Intranets and ESNs as they are being used today. The Decline of Intranets ... ... and Rise of ESNs Do I Have to Choose? [...] ...
 
Getting your enterprise social network strategy right
19.03.2015
Enterprise social networks (ESNs) are becoming increasingly popular among larger organisations, but how can HR encourage employees to engage with them? In an era where people of all ages are increasingly comfortable with the concept of social networking - using sites such as Facebook or Twitter to share status updates, pictures and other information - it is perhaps no surprise these tools are becoming widespread in the workplace. On the face of it, enterprise social networks (ESNs), usually confined to people who work for that company only, should herald ...
 
Why An Engaging Online Community Starts with Company Wide Participation
19.03.2015
by Katie Bapple By now, we all know executive buy-in is important when creating an online customer or member community. Without it, community would hardly even be a discussion. However, getting your senior management on board is just a starting point. Writing a check, committing to a community platform and getting marketing to send an email doesn't even scratch the surface. To build a successful community, a foundation of unfaltering and abundant internal support is essential. Having interdepartmental support within your organization provides the opportunity ...
 
Employee experience make organizations more efficient
19.03.2015
by Bertrand Duperrin - There's no customer experience without employee experience. Even if it sounds obvious, reality is often far from that since customer experience is often at the center of digital business models while employee experience is often the poor parent of digital transformation. Employee experience suffers for several troubles : - for lots of businesses customers are a revenue and employees a cost. Any dollar spent on the customer is an investment, any dollar spent on the employee is a loss. A look at the IT spendings predictions or at ...
 
A New Way To Work Requires New Mindsets, Methods and Measures
19.03.2015
by Chris Heuer - Lately I have been spending a lot of time with IBM, most recently at their new mega conference, IBM InterConnect as an invited guest. While I've long admired IBM, especially during their eBusiness and Social Business eras, my respect for the organization and the people within it has grown immensely over these past few months. As part of a group of influencers supporting their #NewWayToWork initiatives, I've been given insider access to the people at IBM and within the broader thought leadership community seeking to reinvent work. I've ...
 
Skills in Flux
19.03.2015
Several years ago, Doug Lemov began studying videos of excellent teachers. He focused not on their big strategies but on their microgestures: How long they waited before calling on students to answer a question (to give the less confident students time to get their hands up); when they paced about the classroom and when they stood still (while issuing instructions, to emphasize the importance of what's being said); how they moved around the room toward a student whose mind might be wandering. In an excellent piece on Lemov for The Guardian, Ian Leslie ...
 
Redefining productivity in the 21st Century workplace
19.03.2015
In the last few years there has been an explosion of productivity applications that promise the speed and flexibility companies need in today's VUCA environment. Driven by high demand, technological advancements and competitive pressure, the tools have significantly improved. Most productivity applications' unique selling points (USPs) are advertised as eliminating waste (e.g. different environments and team structures), standardising practices and achieving efficiency through automation. These USPs appear to address current buyers' needs, but oversimplify ...
 
Managing and Measuring Digital Transformation
19.03.2015
by Lee Bryant - I was delighted to take part in the Social Business Arena within the huge CeBIT fair today in Hannover, speaking about the need for better ways to manage and measure digital transformation (see slides below). In summary: Digital Transformation needs to focus on creating the organisational capabilities required to compete in a VUCA future, and we should measure its success by what it enables the organisation to achieve. To do this, we need a better way to envisage and manage change in the organisation that is much more grounded, and more ...
 
Why "rules of thumb" are key to Knowledge Management
19.03.2015
by Nick Milton - In the seminal book "Working Knowledge", Larry Prusak and Tom Davenport take a wise and insightful overview of the whole topic of Knowledge as it applies to the world of work. One of the elements they pick out is the topic of "Rules of Thumb". Here's what they say: "Knowledge works through rules of thumb: flexible guides to action that developed through trial and error and over long experience and observation. Rules of thumb (or, in the language of the artificial-intelligence community, heuristics) are shortcuts to solutions to ...
 
The Manager Who Blogged His Team To Happiness And Productivity
19.03.2015
Each week for the last six months, Eric Richard, the relatively new VP of engineering at HubSpot, has sat down to write a post on his internal company blog, Notes from a Nomad. Blogging doesn't usually fall into the purview of the VP of engineering; Richard manages developers. Yet his weekly musings have become one of the most important parts of his work. "I almost feel like I've become a professional blog writer internally," he tells Fast Company. [...] Richard realized communication was the number-one way he could help his team. The natural ...
 
Die zehn Triebkräfte für Enterprise 2.0
18.03.2015
von Joachim Niemeier und Martina Goehring - Für die Realisierung eines Enterprise 2.0 sprechen viele Faktoren. Aber obwohl die Kommunikation sowohl im Privatleben als auch in den Unternehmen bereits wesentlich vernetzter, interaktiver und mobiler geworden ist, sind viele Entscheider in den Unternehmen noch nicht überzeugt, dass Social Media und entsprechende Enterprise 2.0-Tools durch die neuen Möglichkeiten der Kollaboration und Vernetzung einen wichtigen Beitrag für den zukünftigen Unternehmenserfolg haben werden. Im Jahr 2006 hat Andrew McAfee Enterprise ...
 
Gallup Engagement Index 2014: Interview mit Marco Nink
18.03.2015
Gallup Engagement Index 2014: Alljährlich bringt Gallup seit 2001 den Engagement Index heraus. Auf saatkorn. habe ich bereits ein paar Mal darüber berichtet. Ehrensache, dass ich auch dieses Jahr wieder bei Marco Nink, Strategic Consultant bei Gallup, nachgefragt habe. Auf geht's: Herr Nink, bitte erläutern Sie den saatkorn.-LeserInnen doch kurz, was sich hinter dem Gallup Engagement Index verbirgt. Marco NinkSeit 2001 erstellt Gallup jährlich, anhand von zwölf Aussagen zum Arbeitsplatz und -umfeld, den Engagement Index für Deutschland. Die repräsentative ...
 
Can Enterprise Social Networks really replace email?
18.03.2015
In this post we ask three crucial internal communications questions: Can email be fixed? What are the social media alternatives to email? And can they, in turn, be fixed? In our previous posts we have explored the reasons for email's ascendance within internal communications, as well as the positive and negative ramifications of its dominance. We have also identified opportunities - especially among non-email using staff and mobile workers - where alternative communication tools such as Enterprise Social Networks (ESNs) could gain traction. But before ...
 
The Collapse of Expertise and Rise of Collaborative Sensemaking
18.03.2015
If organizations are going to thrive in turbulent times, they must surrender many of their most cherished assumptions and start leveraging the power of collaborative knowledge. But this won't be easy as most continue to believe in the same top-down knowledge management strategies common to the machine age. In the social era, the power of collaboration is key and collaborative knowledge generation - or sensemaking - is essential for staying competitive amidst the messy, complex challenges that define our hyper-connected universe. But there's a glitch: ...
 
Create a Reputation Economy
18.03.2015
by Simon Terry - Connecting and Sharing create a reputation economy in your organisation to underpin the trust and collaboration required to Solve and Innovate. Four topics are commonly discussed in communities around enterprise social networks: Why would anyone go out of their way to help others? How do we increase the value of collaboration in our organisation? What is the role of leaders? How do we cut down the gossip and non-work conversation in our network? The answer to these four questions are connected to one element of successful networks: ...
 
How to apply KM to health and safety
18.03.2015
by Nick Milton - Our experience of KM within the Health and Safety (H&S) field leads us to conclude that there are two main types of knowledge (not one) which need to be addressed. Each of these knowledge types will need a different KM framework and different KM approaches. Operational Health and Safety knowledge is knowledge which will be used by all personnel within the organisation. Effectively this is knowledge of how to be safe, how to be healthy, how to work at heights, how to isolate electrical apparatus and so on [...] Professional Health ...
 
Layers of Culture: can you see the Graffiti?
18.03.2015
by Julian Stodd - [...] There are layers of culture everywhere: formal to social, purposeful to subversive. Social approaches to learning, to leadership, to change, these tie into multiple layers. Social is a mindset as much as a channel, certainly a mindset more than just technology. Social Leadership is that which we express within and alongside our communities: communities that cross formal hierarchies. Because of the inherently informal nature of these communities, our formal power counts for little. Instead we have to develop social authority: ...
 
Why Experts Reject Creativity
18.03.2015
People think they like creativity. But teachers, scientists, and executives are biased against new ways of thinking. In 2007, Steve Ballmer, then-CEO of Microsoft, emphatically predicted that Apple's new phone would fail. "There's no chance that the iPhone is going to get any significant market share," he said. "No chance." The volume of Ballmer's voice makes him a popular target in technology, but he wasn't an outlier, just the loudest guy in crowd of skeptical experts. RIM CEO Jim Balsillie said the iPhone would never represent ...
 
5 Gründe warum Ihr Social Intranet nicht akzeptiert wird
17.03.2015
Enterprise Microblogging, soziales Unternehmensnetzwerk oder Social Intranet. Es gibt eine Vielzahl von Begriffen, die alle das gleiche meinen: Echtzeit-Kommunikation mit Kollegen oder Partnern. Warum mögen so viele Nutzer diese Dienste? Das Teilen von Dokumenten, Mitarbeiter-Kontaktdaten und Neuigkeiten aus dem Unternehmen sind alle an einem zentralen Ort verbunden. Social Software scheint die perfekte Lösung für Unternehmen zu sein, um Mitarbeiter immer auf dem Laufenden zu halten. Noch nutzen nicht alle Unternehmen Enterprise-2.0-Dienste wie swabr.com, ...
 
Social ist tot - lang lebe die digitale Transformation
17.03.2015
Auf die Frage nach Collaboration und Social Business zucken viele IT-Verantwortliche mit den Schultern. Das liegt möglicherweise aber nur am Begriff. Denn eigentlich ist die soziale Komponente ein wichtiger Bestandteil der digitalen Transformation. In ihrer derzeitigen Form sind die Systeme jedoch zu kompliziert. Es war die IBM, die den Begriff "Social Business" ursprünglich geprägt hat. Das will auch deren Marketing Leader Mobile and Social Solutions, Stephan Pfeiffer, nicht in Abrede stellen. Aber diesen Namen könne man heute ebenso "zu Grabe tragen" ...
 
GenY kritisiert schleppende Digitalisierung in Unternehmen
17.03.2015
Traditionelle Unternehmenskultur, schwache Führungskräfte, fehlende klare digitale Strategien - in vielen deutschen Unternehmen findet der notwendige Wandel zu langsam statt, klagen junge Arbeitnehmer in einer aktuellen Umfrage. Während auf der IT-Messe Cebit, die in dieser Woche in Hannover startet, die Chancen digitaler Geschäftsstrategien diskutiert werden, beklagen viele junge Bundesbürger die mangelhafte Umsetzung der Digitalen Transformation in den Unternehmen, in denen sie arbeiten. Digital-orientierte Firmen hingegen werden als Arbeitgeber immer ...
 
3 Ways Thinking Small Will Improve Employee Engagement
17.03.2015
Great entrepreneural companies have a passionate spirit that feels like a gust of warm wind sweeping you off your feet as you walk through their door. It may be a bit hectic, but you want to tighten your shoelaces and run along. I've been working with some of these guys on strategy and growth, and it's an exhilarating journey. There are challenges of course, but I'm not finding them in the employee engagement arena. Employees are volunteering to help with the enthusiasm of Horshack in Welcome Back Kotter. I've also seen companies rush to get (or stay) ...
 
On Collaboration: Thinking Beyond the Tools
17.03.2015
After reading Harvard Business Review's collection of articles on collaboration, I can't help but to wonder if our industry is taking too self-centered a view. As the industry's pundits converge at Enterprise Connect 2015 to talk about what's next for UC&C, the big thinkers at Harvard Business Review published a set of related articles, "On Collaboration." After reading the collection and reflecting on what businesspeople think of collaboration, it reinforces that technology advances are tertiary to people and process when it ...
 
Spur Serendipity As A Way To Stay Relevant And Sought-After
17.03.2015
Meghan M. Biro, in her Forbes column, advocates reverse mentoring, a method I believe spurs serendipitous discovery of unexpected shared sweet spots of mutual interest, as well as faster, deeper "Human to Human" social sharing and learning. Biro cites my former colleague at Deloitte's Center for the Edge, John Hagel, "Formal schooling and degrees give workers about five years' worth of useable skills," according to Hagel and others at Harvard Business Review. Staying open to serendipitous introductions increases the chances you'll cultivate a flexible ...
 
Zorg dat je intranet wél gebruikt wordt: 7 ingrediënten
17.03.2015
De ontwikkeling van een succesvol intranet kwam in de afgelopen jaren moeilijk uit de verf en dat had vaak te maken met het ontwerpproces. Inmiddels zijn organisaties, leveranciers en producten een stuk volwassener geworden. Er is er meer inzicht ontstaan in hoe je stukje bij beetje een intranet ontwikkelt dat én goed wordt gebruikt, én toegevoegde waarde biedt voor je organisatie. Met dit artikel wil theFactor.e je inzicht verschaffen wat de 7 bepalende ingrediënten zijn voor een succesvol intranet. Tip 1: Intranetvolwassenheid van je organisatie Tip ...
 
Wil je het verschil maken in je organisatie? Doe af en toe even dit
17.03.2015
Het komt vaak voor dat organisaties verdeeld zijn in verschillende groepen eilandbewoners die niet weten wat er op de andere eilandjes gebeurt. Je werkt op verschillende verdiepingen, afdelingen, in andere vestigingen, in zogenaamde silo's - en dat is niet voor niets zo, maar het kan waardevol zijn om die eilanden met elkaar in contact te laten komen. Zullen we bruggen bouwen? Want daarmee kun je het verschil maken. Je hoeft het maar uit te spreken of het gebeurt al, met Working Out Loud. 'Working Out Loud' is in opkomst Cultuuromslag: ...
 
20 incentives to swing the KM behaviour balance
17.03.2015
by Nick Milton - At a purely individual level, people will decide how to spend their time and energy based on an equation of personal value, namely "what I get out of this must exceed what I put into it, otherwise I won't bother". The same is true for Knowledge Management activities - people will not do them if they don't believe the value outweighs the effort. Our job, as KMers, is to weight the scales on the "benefit" side. This personal cost-benefit equation is seldom addressed consciously, but individuals will still need to see knowledge ...
 
Multitasking, Ritalin and online mindfulness
17.03.2015
I have watched a documentary about 'our distracted brain'. I hardly dare to say it outloud but in between watching the documentary I was chatting on Skype, answering emails. Nevertheless I enjoyed it and it made me think about singletasking and focus. It is interesting that I still see myself as a very focussed person but I know my habits have changed a lot since I'm working a lot online. I really think that I can multitask at times and that this is very efficient. I will try to improve this by being more aware of when something needs ...
 
The Future Is the Connected Organization
16.03.2015
by Ted Coine - In the Industrial Age, knowledge was power. Today, the ubiquity of information has made knowledge a commodity. In today's Social Age, connection is power. So, how connected is your organization to its network? The Social Age is the age of OPEN: Ordinary People, Extraordinary Network. Yes, we're all ordinary (non-expert) in many ways essential to our success. But through our networks - the people we're connected to, some of them highly expert in ways we are not - we can all be extraordinary when it matters most: as individuals and, together, ...
 
You Can't Beat Employees With A Mission Stick
16.03.2015
I always love working for organizations that decided to put together an "Employee Motivation Plan." Senior management would sound the trumpet of the incentive that anyone could get provided they worked hard and met some arbitrary goal that many of us had no idea where it came from. Sometimes I would be excited about these and other times, not so much. What a lot of managers fail to understand is that there isn't a "one size fits all" plan to get everyone motivated. Each employee comes with their own ideas of what motivates them. As a manager, your job ...
 
Why businesses must let employees choose the collaboration tools they use
16.03.2015
Innovation can only truly flourish in the enterprise when businesses get their employees on side. As global competition between businesses to recruit the best talent becomes increasingly fierce, the collaboration technologies and tools available to employees - such as integrated messaging, voice and video services - can be the difference between strong hires and skills gaps. In addition to potential recruits taking a stronger interest in the technologies used by businesses, existing employees are also becoming more tech-savvy and are likely to weigh ...
 
Positive Social Culture Co-Designed by Social Collaborative Code
16.03.2015
by Jeremy Scrivens - Social Business - The Future of Work Series Part 10 of 11. The Future of Work is enabled by a Positive Social Culture enacted by a Co-designed Social Collaboration Code. "Integrity makes rules irrelevant", Albert Camus. Positive Behaviour and personal accountability are far more effective in any online Social Business Governance regime or cyber bullying software than the application of rules and regulations about stopping bad things happening. A Positive Social Culture requires a Social Collaborative Code We live in a world where ...
 
Is Social Collaboration The Holy Grail For Business Growth?
16.03.2015
What is social collaboration? Just as it sounds: Teams work together, usually towards a common goal, but the goal doesn't have to be pre-defined. And that's the beauty of it all. By combining brain power, better ideas are surfaced to help move the business forward. I know what you're thinking: Didn't we used to call this teamwork? Sure, teamwork is still key, but technological innovations have changed the game. Technology can help us build global connections, combine ideas of many different individuals and give those ideas proper time to incubate. This ...
 
How to use community groups to drive business collaboration
16.03.2015
by Wedge Black - Encourage colleagues to contribute to non-work groups on your intranet to improve digital skills and drive overall adoption. Wedge Black, an intranet consultant at Content Formula, explains how to do this and why it's so important. As the intranet continues to evolve as part of the digital workplace, employees will confront new ways of working and new tools. When systems change, people have to get used to whole new user interfaces and communication concepts. Getting to know a new intranet system is a lot to ask of busy people, when ...
 
Email is not too big to fail
16.03.2015
by Stowe Boyd - "Email has evolved into a weird medium of communication where the best thing you can do is destroy it quickly, as if every email were a rabid bat attacking your face." -- Paul Ford, writer -- Bill French used the line -- Email is where knowledge goes to die -- for a talk in Australia in 1999, but the first time I heard the line was from JP Rangaswami in 2004 at the Supernova conference, when I had been asked to chair a panel on email and spam, and he was a panelist. Rangaswami offered the line up as defense for my talk, Email Sucks, ...
 
The advantage of not reinventing the wheel
16.03.2015
by Nick Milton - Knowledge Management and Innovation are two sides of the same coin, and only come into conflict when used in the wrong context. Innovating in the wrong context, for example, is known as "reinventing the wheel", and the story quoted below suggests that the value of innovation is usually illusory. A recent copy of the internal BP staff magazine, "Horizon," contained an interesting article on Standardisation and the benefits that this can bring when combined with KM when applied to repeat activity. The strategy that BP apply in cases like ...
 
Why You Need Emotional Intelligence to Succeed
16.03.2015
Emotional intelligence is responsible for 58 percent of your performance, so what are you doing to improve yours? When the concept of emotional intelligence was introduced to the masses, it served as the missing link in a peculiar finding: people with average IQs outperform those with the highest IQs 70 percent of the time. This anomaly threw a massive wrench into what many people had always assumed was the sole source of success-IQ. Decades of research now point to emotional intelligence as the critical factor that sets star performers apart from the ...
 
9 todsichere Wege, Mitarbeiter zu demotivieren
13.03.2015
Ein bekannter Spruch lautet: Es ist gar nicht nötig, Mitarbeiter zu motivieren, es reicht völlig, wenn man damit aufhört sie zu demotivieren. Gar nicht einmal so verkehrt, denn viele Mitarbeiter bringen von sich aus bereits eine große Motivation mit oder entwickeln diese während der Arbeit. Allerdings gelingt es so manchem Arbeitgeber scheinbar mit spielerischer Leichtigkeit, diese wieder zunichte zu machen. Damit Sie die größten Fehlerquellen kennen und der Motivation Ihrer Mitarbeiter nicht länger im Weg stehen, zeigen wir Ihnen 9 todsichere Wege, ...
 
Five skills that can make or break your ESN
13.03.2015
Simplification seems to have become the new name of the game. A study just released by Deloitte has found that companies are having problems trying to simplify business processes. 66% of the respondents say that employees are overwhelmed by their work environment. 74% mentioned that workplace complexity is a serious problem. The need to redesign work by integrating technology is widely recognised. However, only 5% of the execs surveyed say they have a "strong understanding of what computing will do to their workforce". If you are about to launch an ...
 
4 Keys to Boosting Workplace Collaboration with a Mobile, Social Intranet
13.03.2015
Mobile and social have become a way of life. This true is for how we both communicate and manage our everyday tasks. Having similar options for how we work only makes more and more sense. David Baker, VP of IT for St. Joseph Health, recognized this and set out to build a social and mobile solution at the care organization. His goal: To increase collaboration and improve productivity for employees at 14 facilities across three states. "Salesforce had done a case study with Stanford Medical and their use of Chatter. I saw that and had an 'aha moment' ...
 
Don't Let History Repeat Itself with Social Tools
13.03.2015
Enterprise Social Networks (ESNs) have become commonplace in organizations, creating networks based on a need and identifying experts who can solve a problem. ESNs can overcome barriers of location, language and time zone. Between the well documented benefits and the rise of C-level engagement, this should be the latest phase of a digital revolution. Yet short sightedness prevents organizations from achieving the full potential of these tools, largely due to a failure of thinking beyond the tactical. Gartner's positive predictions in 2010 for social ...
 
Picking the right channel: a guide for internal communications practitioners
13.03.2015
Here's a framework for internal communications practitioners to help them take a more structured and systematic approach to content, audiences and digital channels across the organization. For Internal Communications (IC) professionals, one of the big puzzles is figuring out the right message for the right audience and the right channel. This has become even more challenging in recent years with new consumer technologies driving changes in the way employees expect to receive, consume and share information. Whereas before we juggled email, newsletters ...
 
ROI or BAU
13.03.2015
I had a really cool conversation today with some guys writing a research paper. They were asking about our ESN and how it supports strategy within our organisation. "What about ROI?" they asked. The truth is, we care deeply about our numbers and we're always looking at our stats and thinking about how they can be improved. We publish a weekly report on the community and its health and we're in pretty good shape. But, are we alone in largely being left to get on with the job of building a thriving community that our people understand and use? Are we ...
 
Intranet observations from two weeks in Europe
13.03.2015
I've just returned from two weeks in Europe, presenting at conferences, running workshops and meeting up with local intranet communities. In a packed trip, I managed to visit Denmark, Sweden, France, Switzerland and England. Five countries, five different airlines, phew! As always, the best part of the trip has been the opportunity to have a lot of conversations with intranet folk, sharing and learning from their successes. Looking back on the trip, these were the themes: The digital workplace is everywhere The intranet is very much alive Social and ...
 
The context of digital transformation: structures, skills & more
13.03.2015
Digital transformation is now firmly on the agenda for many marketers and the businesses they work for. However, it's not an easy process and implementation differs massively between businesses and industries. Our recent Context of Digital Transformation webinar looked at some of the key insights taken from Econsultancy's reports on this topic, tackling issues that senior leaders told us were most important. These are: Structures Skills Board buy-in Insourcing vs. Outsourcing Agility The webinar and accompanying presentation are available for free to ...
 
The 2 main types of KM roles
13.03.2015
by Nick Milton - I have been putting together a presentation for a client on KM roles, and the KIM career path. It struck me, as I was compiling the slides, that there are two types of KM roles in an organisation; one take by business staff but with a KM focus, and one taken by KM staff, with a business focus. The business roles are focused on the business outcome which KM supports, while the KM roles focus on the effective operation of the KM processes. For example, lets look at roles in the project organisation. There is a role we could call the Business ...
 
Knowledge remains personal
13.03.2015
Richard Martin - We write less than we speak and know more than we say. It is an aphorism that owes much to the thinking, writing and sharing of others. In his 1966 book The Tacit Dimension, Michael Polanyi posited the notion that 'we can know more than we can tell'. Dave Snowden subsequently offered a refinement, observing 'We always know more than we can say, and we will always say more than we can write down.' Chris Collison then expanded the idea further, arguing that 'We know more than we can ever tell, we tell more than we can ever write down, ...
 
The Inefficiency of Relentless Efficiency
13.03.2015
by Simon Terry - Business loves too much of a good thing. Relentlessness is a characteristic widely admired in business leaders. Efficiency is a classic area where the impact of a relentless focus on a single practice can be self-defeating. Engineers know this, but managers have not yet learned the lesson. The first clue to this outcome is the Pareto principle which is widely misunderstood. Pareto highlighted that in many phenomenon a small part of the population has the largest impact i.e. 20% achieves 80% of the impact. Applied to efficiency it highlights ...
 
Writers Need Not Apply: Videographers Win The Future Of Work
13.03.2015
by Jonathan Anthony - We recently hired someone for the team, and there were two commonalities to those who applied: everyone was a great writer, and pretty much no-one excelled at video production / post-production. This is a problem, because writing is a dying communications requirement. A few years ago, I would ghost write multi-page CEO updates. Now, we video the CEO in 1-2 takes, throw a little b-roll at it and add some titling, write 50-word intros on to yammer, and our work here is done. The video looks beautiful, mind. We have some good kit, ...
 
Denn sie twittern nicht, was sie tun!
12.03.2015
von Kerstin Hoffmann - Digital Natives und die Herausforderungen in der digitalen Kommunikation - Meine erste große Desillusionierung bezüglich der Mediennutzung junger Leute hatte ich vor einiger Zeit in einer Diskussion mit "meinen" Studierenden: Wir sprachen in lockerer Runde über neueste Geräte. Ich sang das Loblied der E-Books und berichtete, dass ich nach Möglichkeit gar kein gedrucktes Buch mehr in die Hand nehme. Meine Studis schauten etwas konsterniert. Sie hoben ihrerseits hervor, was sie mit Büchern aus Papier verbinden, mit der Haptik und ...
 
Social Business Demands Working Out Loud
12.03.2015
by Dennis Pearce - Encourage employees to narrate their work as part of doing their work. What should a social business look like? A little over a year into my company's journey into social business, I've come up with some ideas that revolve around two complementary themes: - Working Out Loud: Coined by Bryce Williams in 2010 and amplified in a number of blog posts by John Stepper and others, "working out loud" involves narrating your work as transparently as possible. - Using Social In The Flow Of Work: The concepts of "in the flow" and "above ...
 
5 Myths of Enterprise Social Collaboration
12.03.2015
In today's digital world, we witness a huge cultural change in adopting a variety of new business communication tools globally. As you all aware, e-mail is the most widely-used business communication tool for almost two decades now. However the proliferation of enterprise social tools today provides an enormous opportunity for digital enterprises globally to share knowledge and collaborate effectively across geographies, departments and devices. Here are few common myths enlisted below about enterprise social collaboration tools: Myth 1: "Facebook for ...
 
Building an army of ESN champions
12.03.2015
I was reminded this week that it was just over 2 years ago that we launched the Hub, our global enterprise social network here at KPMG. Thinking back those early days I remember both the excitement and trepidation that I felt as I tried to imagine what the organisation would look like with everyone using our new social platform. One topic I kept coming back (and still do) to time and again was that we would need to recruit an army of Champions to help us sell the story of the Hub and to build momentum across our global network. Yes we had a model for ...
 
Essential Tips for Turning Employees Into Social Media Ambassadors
12.03.2015
Hootsuite's HR guru says it's time to rewrite corporate policies. While you might not need an expert to tell you your staff is spending time on Facebook and Twitter, Ambrosia Humphrey, vp of talent at Hootsuite, says too many companies think of social media as a problem instead of recognizing it's a great tool for attracting talent and building brand awareness. A September 2014 study by the Pew Research Center showed that over 70 percent of adults who use the Internet are on Facebook, and 52 percent use at least two social media sites. ...
 
Measuring Business Value
12.03.2015
At YamJam'12, our conference in San Francisco last October, there was much discussion around the best way to measure business value of an Enterprise Social Network. While there are many variables to consider, the best approach can be tricky to determine. Each company should look to a combination of financial and non-financial measures that link back to the company's mission, vision, strategy and business priorities. In order to begin digging into the value of your network, you must first examine the content and context of conversations and activity ...
 
The 4 Qualities That Set Extraordinary Online Community Managers Apart
12.03.2015
by Katie Bapple - I've worked directly with a large variety of online community professionals. Throughout those experiences, I have discovered something that may sound obvious, but is critical to get out in the open: The correlation between a community's success and the people who drive its strategic direction is undeniably present. Unfortunately, the community management field too often is viewed upon as expendable, making budgetary allocations highly constricted or non-existent. For this reason, when the opportunity is present to grow (or establish) ...
 
Building an Online Community Strategy: How to Acquire and Engage Your First Prospective Members
12.03.2015
by Katie Bapple - Building an Online Community Strategy: Finding Your Initial Members - One of the biggest concerns organizations tend to have when launching a private online community is whether their target audience will actually participate. How do you start from zero? It's an understandable concern - who would want to make the upfront investment of creating a community only to see the space go unused? The good news is that, if you've properly vetted for your online community thus far, you're already off to a great start. Remember when you were determining ...
 
Working Out Loud
12.03.2015
by Mark Foden - I use this term a lot. And I tell everyone who will listen (and many who won't) that Government needs to be doing a lot more of it. In case I am talking nonsense, I thought I better write down what I mean... If we share an office or workplace with colleagues; we overhear, we ask quick questions, we sense mood, we have a feel for what others are up to. This can help teams to be hugely more effective; but, nowadays, many of us are part of lots of teams, groups, communities; we spend very little time with our colleagues; and we don't get ...
 
12 things every knowledge worker should know how to do
12.03.2015
As a knowledge worker you are a site of production. You are 'plant and machinery'. You are a knowledge 'engine'. Your capability and capacity for knowledge work is a function of the condition of YOU and the conditions you create for yourself. What should you know how to do to be the best functioning knowledge engine? Here's a list of twelve things. Manage self 1. Know your own learning style/preferences (try Felder and Silverman's Index of Learning Styles); your personal knowledge management style (try Six Cs of Personal Knowledge Management by Straits ...
 
What are the measurable benefits of KM?
12.03.2015
by Nick Milton - What are the business metrics where Knowledge Management has delivered value? This is one of the questions we addressed in our recent survey of Knowledge Management, and the results are very interesting. 286 of our respondents (Knowledge Managers from a wide range of industries, company sizes and geographies) answered the question "What tangible benefits have you seen so far from Knowledge management? The most common benefit, identified by over 3/4 of those surveyed, is a reduction in time to find information. Although this is a relatively ...
 
Your old HR barometer measures everything but engagement
12.03.2015
by Bertrand Duperrin - Employee engagement is a hot topic but how to measure it ? While there's not a single week without alarming numbers about employee engagement and since the impact of engagement on the "return on salary" is proven, nearly every business is starting initiatives to (re)engage employees. Since it's difficult to plan anything and measure the progress made without knowing where one started from, programs aiming at measuring engagement are very popular. Sadly, in most cases they miss the point. Engagement is not satisfaction Engagement ...
 
Mitarbeiter demotivieren: 7 Todsünden im Projektmanagement
11.03.2015
Habgier, Zorn und Faulheit, das sind auch fatale Fehler bei Projekten. Lieber sollte man sich an die neun Regeln halten, die Deloitte in Sachen operativer Readiness gibt. Biblische und kirchliche Regeln leiten Christen an - und manchmal formulieren Experten vergleichbar klare Richtlinien für die IT. Aktuell zum Beispiel fürs Projektmanagement. John Chapman, Programme Director beim Energieverbund Touchstone Energy, hat im Blog der Association for Project Management (APM) sieben "Todsünden" zusammengestellt, mit denen man ein Projektteam garantiert demotiviert. ...
 
Are Social Media's Benefits Getting Lost in Translation?
11.03.2015
by Gerald C. Kane et al - In multinational companies, social media may call for a multilingual approach. One key positive of social media and social networking is that it encourages communication -- whether seeking positive interactions with current or future customers or helping employees to work collaboratively in different departments or even different business units. But particularly among international organizations, there is one key drawback: language. MIT Sloan Management Review's 2014 social business report identified an interesting paradox: ...
 
Are We Asking the Right Questions of the Digital Workplace?
11.03.2015
by Oscar Berg - Are you asking yourself where intranets fit in with enterprise social network (ESN) platforms? Or wondering if you should replace your intranet with an ESN platform? Maybe you have both, but struggle with adoption and suspect it has something to do with how well they fit together. You're not alone. But before you try to answer these questions, are these the right questions to ask? They aren't. What we should be asking is what do people need to get work done. Focus on the work, not the tool. Questions in Search of a Purpose ...
 
Enterprise Social Networking (ESN) for Improved Collaboration and Productivity
11.03.2015
Forecasts predict that the global enterprise social software (ESS) market will grow from $4.77 billion in 2014, to $8.14 billion by 2019, representing a compound annual growth rate of 11.3% in this period. According to MarketWatch, "the ESS market redefines that traditional collaboration suite by bringing in a social angle to it. These solutions are not just confined to traditional email and online meetings but also extend their offerings to social networking functionality such as micro-blogging, wikis, profiles, tagging and feeds." So it's clear that ...
 
Collaboration Does Not Require Consensus: Team Decision-Making is Situational
11.03.2015
There are six ways teams can make decisions. Some people believe that in a collaborative environment, consensus is the best. But that's a big mistake. Pushing for consensus when it's not needed actually makes collaboration more difficult. The best collaborative environments are situational in their approach to team decision-making. You make countless decisions every day. Knowing when and how you need to involve others, and the best team decision-making method for each situation, will help you make the right decisions, will make implementation easier ...
 
The Company of the Future: 5 Keys for Transformation
11.03.2015
Technological Revolution We are witnessing a fresh acceleration of technological change which is affecting the established ground rules within companies and across industries alike. In this unpredictable scenario Big Data is set to play a key role. How can Big Data be understood, how can companies deal with their impact, how might they affect society and governments, and how could they be managed to harness their potential benefits? The technological revolution is rendering company and industry-wide structures obsolete, regardless of their success up ...
 
Does no-blame mean no-praise?
11.03.2015
by Nick Milton - A blame culture can destroy the openness required for organisational learning, but what about it's opposite? A culture or heroes and heroines? What impact does that have? I blogged recently about the importance of a no-blame process such as the Retrospect in developing an open culture. In this post I suggested that in a Retrospect "we do not really care who was the hero or who was the villain. This is a no-blame process, as well as a no-praise process. We are searching neither for Witches or for Knights; only for the truth" I recycled ...
 
When Employees Give Feedback
11.03.2015
Performance reviews, while they've earned a bad rap, mean well. They're intended to help develop employees and assist them in reaching their work-related goals. Or, at least, they should be. An element of the performance review that is often overlooked, however, is feedback. Not feedback from managers to their employees (there's no shortage of that), but the other way around. As a leader, welcoming feedback from employees can be difficult. Not to mention, giving that feedback can be intimidating for employees. But that doesn't mean they don't have something ...
 
Compassion
11.03.2015
by Simon Terry - People can grow. Practice compassion. Help better their practice. In my office I keep a statue of Guanyin, the bodhisattva of compassion. I found the statue in Hong Kong over 20 years ago and loved the serenity & beauty of Guanyin. I also loved the reminder of the value of focusing on compassion for others. Guanyin is connected with the Lotus Sutra which established in the Buddhist scriptures that everyone can improve with the right practice. "[The Lotus Sutra] teaches us that the inner determination of an individual can transform ...
 
When Your Intranet and Enterprise Social Network Get Married
10.03.2015
by Carrie Basham Young - Pop the champagne and get ready to celebrate: your Intranet and Enterprise Social Network are getting married! As we prepare to toast this joyous integration, remember that the Intranet and the ESN are strong, independent entities with many individual merits. As in any marriage, each partner must remain unique with its own purpose. By tying the knot, however, the Intranet and the ESN will complement each other's strengths (and minimize their weaknesses), improving the overall employee communication experience. "Wait," you might ...
 
The Intranet of the Future: Less Stuffy, More Engaging?
10.03.2015
A new study from Appirio and the International Association for Human Resource Information Management suggests that successful employee intranets will begin taking more cues from social media. The office intranet is still important, but it could stand to learn a few new tricks, according to a new study. The 2013 Appirio Employee Portal/Social Intranet Survey, based on research done by the International Association for Human Resource Information Management (IHRIM), suggests that the employee information stalwart is taking some cues from social media -- ...
 
Productivity Predictions for 2015 and Beyond
10.03.2015
Companies need a unified collaboration approach rather than more solutions. In 2013, serial entrepreneur Toni Lopresti and a few friends founded Intellinote, an enterprise software company based in Richmond, VA. Tony and I recently got together to talk workplace productivity and team collaboration. In our interview, he discusses the evolving role of email, communication, and what companies can do to boost overall productivity in the workplace. Tony, where do you see workplace collaboration heading in 2015 and beyond? The modern workforce is embracing ...
 
It's Not About Me: Individual Knowledge Sharing Behavior in Virtual Communities
10.03.2015
Studies have shown that when knowledge sharing and collaborative systems are used effectively, they can raise knowledge workers productivity by 20 to 25 percent. Moreover, enterprise-wide collaboration systems are predicted to become the primary communication and decision-making channel for organizations in the future. Despite the growth in the number of online knowledge sharing systems, Gartner estimates that 80 percent of knowledge sharing efforts will "not achieve the intended benefits due to inadequate leadership and an overemphasis on technology." ...
 
The organisation as a knowledge factory - a CEO's view
10.03.2015
by Nick Milton - One of the most interesting essays on Knowledge Management in the mid 1990s was written by the Chief Executive of BP, who at the time was John Browne (now Lord Browne of Madingley). It is interesting because it gives a CEO's view of KM, which is a view we don't often see. In the quote below, we read not just what this CEO saw as the value of KM and Organisational learning, but also how the importance of Knowledge changed how he saw the organisation itself: "Learning is at the heart of a company's ability to adapt to a ...
 
KM: "Must have" or just "Nice to have"?
10.03.2015
In a recent post, "Why sitting at the kids' table is killing KM", I wrote about the risk of how a pattern of failed KM implementations could snowball into damaging the reputation of the discipline as a whole. To be exact, I said, "every such failure is like another small dose of poison that can eventually bring down the entire beast." Among the many thoughtful comments I received, one (thank you, Neil Olonoff) posed a particularly interesting question: If this is true for KM, why isn't it for IT? To further quote Neil: Certainly the history ...
 
Process Vs. Knowledge: Learners Need Both
10.03.2015
In order to help employees perform job functions correctly, it's common to establish processes that outline workflows - a guide to who should be touching what part of the project and when - and procedural guides that detail what steps are required and in what order they should happen. These are great resources. Employees benefit from reduced ambiguity in their jobs, and feel more comfortable and confident. Employers benefit from increased productivity and efficiency. But by stopping there, you're selling your organization and your employees short. Don't ...
 
3 Tipps damit Ihr Intranet Projekt nicht scheitert
09.03.2015
Wir haben hier im Blog schon sehr oft über die Aspekte und Gründe berichtet, welche dazu führen, dass ein neues Intranet dann doch nicht den erwarteten Erfolg bringt, das Projekt sehr holprig war oder am Ende es doch nicht so geworden ist, wie man es ursprünglich vor Augen hatte. Auch wenn wir in vielen Beiträgen darüber geschrieben haben, kann man Stolperfallen wie diese eigentlich nicht oft genug ansprechen. Sag mir, wie ein Projekt anfängt und ich sage Dir, wie es aufhört Haben meine Inhalte einen Nutzen und sind sie strukturiert? Verantwortung, ...
 
Wie positionieren sich die Anbieter von Social Enterprise Networking Suites für KMU auf dem deutschen Markt?
09.03.2015
Bottom Line (ICT-Anwendersicht): Social Enterprise Networking Suites (SENS) können beim Aufbau von Plattformen helfen, auf denen Mitarbeiter bzw. Projektteilnehmer gemeinschaftlich ein Ziel im Auge haben und bieten ebenfalls Werkzeuge, um die Aufgaben, die es im Team zu erledigenden gilt, zu bewerkstelligen. Dieser Lösungssektor versucht bereits, kurz- bis mittelfristig anderen Märkten wie beispielsweise Project & Task Management , CRM und ERP bzw. Finanzen und Buchhaltung den Rang abzulaufen - speziell im KMU-Segment könnte das stellenweise sogar ...
 
Experton Group veröffentlicht den ersten Social Business Vendor Benchmark für die Schweiz
09.03.2015
Social Business Konzepte und Tools sind wie ein DNA-Virus Bieten Anbieter adäquate Softwarelösungen und Servicekonzepte für die Schweizer Mentalität? Mit dem "Social Business Vendor Benchmark 2015" veröffentlicht die Experton Group den ersten Anbietervergleich zum Trendthema Social Business in der Schweiz. Die Studie gibt Entscheidern in Anwenderunternehmen einen detaillierten und differenzierten Überblick in Top-Strategien zeitgemässer Unternehmensführung, die mittels Hilfe bewerteter Transformation-Dienstleister und Social-Software- und -Serviceanbieter ...
 
I Believe in the Value of Working out Loud
09.03.2015
We all remember teachers in early school years insisting that we show our work. Especially in math classes, teachers expected us to show how we solved problems, not just arrive at correct answers. Did they want to see that we were actually applying the concepts being taught? Or were they making sure we actually did the work and not copy answers from the back of the book? Regardless the purpose, there's no doubt some students hated the practice, especially after reaching a level of fluency. We mostly complied, however. The alternative was poor grades ...
 
Do you have Knowledge Capability (or are you still stuck with KM)?
09.03.2015
Today's organisations need high levels of Knowledge Capability, the ability to deploy knowledge to constantly design, develop, deliver and maintain products and/or services that its current and future stakeholders will find valuable - put another way, an organisation's Knowledge Capability is an indicator of it's adaptive capability (it's ability to anticipate (sense) and react to change). If you agree with this, then what does a high level of Knowledge Capability look like in relation to a lower level of capability? Knowledge Capability ...
 
Killed by a corporate culture of complacency
09.03.2015
Complacency is the worst mistake a business can make Just ask Digital Equipment Corporation (DEC). By 1990, DEC was riding high, ranked only behind IBM in the computer industry. But under the leadership of Ken Olsen - who once famously derided the emerging personal computer, saying: "There is no reason for any individual to have a computer in his home." DEC stuck with its original vision and its product lines, which were incompatible with emerging operating systems. Complacency is a dangerous culture Complacency is a dangerous culture that permeates ...
 
Skills for the Networked World
09.03.2015
Recently, I read a series of posts and articles related to digital literacy, 21st Century Skills and the behaviours and practices required for working and learning in a connected world. [...] As I read through and attempted to distil and synthesize what various experts were saying, the following higher order skills and abilities emerged as critical: Meta-Cognition Critical Thinking Diversity and Inclusion Relationship Building Community Participation Courage Zone [...] ...
 
Enterprise 2.0: Hierarchie versus Netzwerk?
06.03.2015
von Frank Hamm - Immer mehr Unternehmen haben in den letzten Jahren mit Entwicklungen begonnen, die vor nahezu zehn Jahren unter dem Begriff "Enterprise 2.0? starteten. Bei aller Begriffsverwirrung zu Social Collaboration, Enterprise 2.0 oder Digital Workplace: Bei der Digitalen Transformation und der Umsetzung von Projekten stoßen Interessierte und Verantwortliche immer wieder auf die Grenzen der betrieblich verankerten Organisation. In den Unternehmen gilt die Organisationsform der Hierarchie als Steuerungs- und Führungsmittel für Mitarbeiter und ...
 
Social [+] Machen - Machen heißt Entscheiden
06.03.2015
von Sebastian Thielke - Damit der digitale Wandel in den Unternehmen vorangehen kann, müssen Unternehmen handeln. Sie müssen Social machen. Dabei sind es die kleinen Schritte, die die Unternehmen mehr in Richtung erfolgreiche Umsetzung tragen. Es wurden viele Theorien entwickelt und eine Menge Strategien aufgestellt. Diese Schritte sind enorm wichtig, vor allem für das Gesamtbild und den umfassenden Wandel. Aber aus dem theoretischen Gesamtbild müssen ganz klare Schritte für die Umsetzung entstehen. Der Ansatz der kleinen Schritte ist hier die Methode ...
 
Wirearchy in the Workplace
06.03.2015
You may not yet be familiar with the term, but you are very likely already experiencing wirearchy to some degree. Jon Husband created the term over ten years ago and defined wirearchy as: "a dynamic two-way flow of power and authority, based on knowledge, trust, credibility and a focus on results, enabled by interconnected people and technology". I have conducted research on the internal digital work environments of organizations for nine years, starting in 2006. Each year I publish data and analysis based on input from several hundred organizations ...
 
Are ESNs Just Intranets In New Clothing?
06.03.2015
The term "intranet" has been around for a relatively long time in technology-speak. And while it seems that every time an upstart comes on the scene people question the relevancy of the intranet, I've got something to tell you: Intranets aren't going anywhere. We at the Worldwide Intranet Challenge ran a poll earlier this month completed by 218 people that asked the question: "How do you define an intranet? An intranet includes...(select all that apply):" The Perception of Intranets has Changed Significantly Could ESNs and Intranets Be the ...
 
Using Enterprise Social Networks (ESN) to reach mobile workers
06.03.2015
While email remains the dominant internal communication tool, 40% of workers don't need it for their job. Could Enterprise Social Networks (ESN) fill the gap? According to The Radicati Group: "Email remains the go-to form of communication in the Business world. In 2013, business email accounts total 929 million mailboxes. This figure is expected grow at an average annual growth rate of about 5% over the next four years, and reach over 1.1 billion by the end of 2017." The same report reveals that over 100 billion emails are sent every day, the majority ...
 
Dion Hinchcliffe: The CHRO is the key new role when it comes to the digital transformation!
06.03.2015
by Bjoern Negelmann - We are very happy to have Dion Hinchcliffe joining us for the conference at Social Business Arena again this year. Dion is the Chief Strategy Officer at the digital business transformation firm Adjuvi and a subject-matter expert in information technology and business strategy. As a veteran of enterprise IT, Dion has been working for two decades with leading-edge methods to bridge the widening gap between business and technology. In advance to his visit at the Social Business Arena he took some time to answer some questions on his ...
 
How to use benchmarking to support KM
06.03.2015
by Nick Milton - How do you know what knowledge you need, if you don't know what knowledge you lack? How do you know what you need to learn about, if you don't know what you need to improve? And how can you know what you need to improve, if you don't know where you are lagging behind? One of the biggest barriers to overcome in Knowledge Management is a lack of desire to learn from others, and therefore a lack of demand for knowledge re-use. You can create the best communities of practice, the best knowledge bases, you can publish all ...
 
Want Good Employees? Stop Trying to Improve Them
06.03.2015
If you want engaged, happy employees, focus on what they do best, rather than making recommendations for improvement, a new study concludes. The 2015 Strengths @ Work Survey includes feedback from 1,000 full- and part-time employees in the United States about what motivates them most to keep coming to work every day. The answer? The opportunity to do what they do best. Focusing on Employee Strengths Catch Employees at Their Best Ask Employees to Name Their Strengths Give Strengths-Based Feedback Still Room for Improvement [...] ...
 
The Lack of Employee Engagement Says Everything About Company Culture and Values
06.03.2015
by Brian Solis - The future of work is screwed. It's being built upon a foundation of legacy thinking and outdated value systems. Instead, the future of work should start with a reboot in company culture and employee engagement. Employee engagement is the next "new" thing. Except its importance isn't new at all. And all that talk about the coming renaissance of corporate culture and how it eats "strategy for breakfast"...? Stop. Oh and stop citing Zappos as the quintessential example of culture and employee engagement while you're at ...
 
Social Collaboration: Zur Sache, Mittelstand!
05.03.2015
von Siegfried Lautenbacher - Kollaborative Arbeitsformen lösen langsam vorgestanzte Strukturen auf und bieten gute Chancen für eine Neuausrichtung. Jetzt müssen die Firmen nur noch mitziehen. Cloud als Treibstoff und die digitale Strategie als der Motor für den digitalen Wandel. Diese vielzitierten Prognosen scheinen den deutschen Mittelstand noch wenig zu beeindrucken und zum Handeln zu veranlassen. Vielmehr fühlen sich mittelständische Unternehmen von der Parole des digitalen Wandels regelrecht getrieben. Zu diesem Schluss kommt das IT-Beratungshaus ...
 
Change Management für das neue Intranet
05.03.2015
Funktioniert Ihr Intranet schon oder probieren Sie noch? Und wie steht es mit der Akzeptanz bei den Mitarbeitern? "Alles Läuft bestens" kommt jetzt als Antwort eher selten. Die Gründe dafür sind so vielfältig wie die Nutzungserfahrungen der jeweiligen Mitarbeiter selbst. Zu den stärksten Hindernissen gehört jedoch eine gewisse Schwellenangst vor dem Neuen, gekoppelt an die Befürchtung, sich komplexes Anwendungswissen noch zusätzlich zu der bereits bestehenden Arbeitsauslastung draufpacken zu müssen. Je größer ein Unternehmen aber ist, umso unerlässlicher ...
 
The Growth Mindset of Collaboration
05.03.2015
by Simon Terry - Over the last week I have been speaking to a number of organisations across SE Asia around how they can start to realise the value that collaboration can create. I was outlining my "Connect > Share > Solve > Innovate" model and helping organisations to plan their collaborative communities using the approach. One question kept coming up. The commonest question I was asked was a variant of the following: "How do we encourage our employees to share and try to solve problems when they are afraid to make a mistake?" At the heart ...
 
How influence in ESN changes over time
05.03.2015
by Kai Riemer - In a recently published paper we report on a study we carried out with data from the ESN network at Deloitte Australia. We investigate the ways in which users derive influence from a) their position in the company hierarchy and b) their activity in the ESN. Importantly, we measure how these forms of influence (formal and informal) change over time as the ESN community forms and matures. What we did What we found Formal influence is only present early The community becomes more egalitarian over time [...] What it means With this study ...
 
How Working Out Loud Can Transform Your Association
05.03.2015
What is "Working Out Loud"? Working out loud is doing your work in a way that it is open, visible and helpful to your co-workers. "Working Out Loud starts with making your work visible in such a way that it might help others. When you do that - when you work in a more open, connected way - you can build a purposeful network that makes you more effective and provides access to more opportunities." - John Stepper, Author of Working Out Loud - Going Beyond The Daily Whirlwind Association staff need organization wide visibility and collaboration to maximize ...
 
Jammer voor Yammer maar samenwerken begint bij mensen, niet bij systemen
05.03.2015
Hoe krijg je een organisatie met elkaar aan de praat? Terwijl het zo voor de hand lijkt te liggen dat interne online sociale netwerken of ook wel enterprise social networks (ESN) genaamd (zoals bijvoorbeeld Yammer) nuttig kunnen zijn blijven ze vaak leeg. Je hoeft het internet maar op te gaan of in je omgeving te vragen en je vind overal voorbeelden daarvan. Bert Vries (@bertvries) beschrijft dat bijvoorbeeld ook mooi in een blogpost. De vraag waarom dat zo is intrigeerde mij en dus ging ik op Twitter (wat een gaaf medium is dat toch trouwens, vooral ...
 
How to capture "Know-why" (and why)
05.03.2015
by Nick Milton - One of the pieces of knowledge which is seldom captures is Why things are done. In many circumstances, the Know-Why is as important as the Know-How. Know-how is one of the cornerstones of Knowledge Management. If we capture how things should be done, we empower people who need to perform a task, but have no experience of their own. Capturing know-how allows you to build a "recipe book" for repeat tasks, which allow them to be replicated in similar circumstances in future. Where know-how breaks down, is when circumstances change. An ...
 
How to incentivise knowledge sharing?
05.03.2015
by Nick Milton - Every month I review the search terms that lead people to our Knoco website, just to see what people are searching for. A common search term that came up again this month, is "How to incentivise knowledge sharing". I thought it was worth a blog post on it's own. The simple answer is Don't! Don't incentivise it; or at least, not directly. Instead, make Knowledge Sharing part of "doing a good job", and incentivise doing a good job. I think this question often comes from people who have developed a Push system for Knowledge ...
 
Roadmap of organizational development of digital transformation
05.03.2015
by Anthony Poncier - To be more clear, here is some comments about this deck : The slide 2 explains that digital transformation is mainly about 3 dimensions and this transformation gets impacts, even if for this conference, it was more about the internal dimension. The idea behind the slides 3 to 7 is related to the inertia that you can find within a company when it's about transformation. So you need to create a shock to make them react and mobilize the right persons to support your project, otherwise alone it's gonna be very difficult. Even if there ...
 
Lack of Social Skills Inhibits Business and Costs the Economy
04.03.2015
Without an investment in social media skills and expertise, business will continue to be challenged in every aspect of adopting social media as an effective tool for business. "While only 30 percent of the survey respondents said they "Strongly agree" with the statement that they are currently using technology to engage customers, more than 80 percent strongly agreed with the statement that they plan on doing so in the coming years." The shift to digital engagement may be paramount for marketers. However, the fact is that shift cannot be achieved unless ...
 
Who Needs to Know?
04.03.2015
"Who needs to know?" This is a question we ask often. Unfortunately, it is a question we do not always answer correctly. Sure, we might identify the obvious people, based on our personal experience or knowledge. However, we occasionally forget some key people, and there may be yet others of whom we are completely unaware. As a result, we share knowledge with the smallest possible group. But that group may not even be the right group. We may explain our approach as well-intended efficiency or even a bid for security. However, at the end of the day, by ...
 
A Love Story: Social Media + Knowledge Management
04.03.2015
Somehow they found each other in this crazy world. Knowledge management (KM) saw social media across the room -- something new and exciting. KM thought, "How will social media fit into my life? It seems so different from me. So much information coming and going at rapid speeds. I'm not sure we'll mesh." Social media (SM), on the other hand, was talking to a bunch of people at the party. SM was so busy sharing ideas, photos, videos and stories that it didn't even notice KM right away. KM was organizing things and putting people into groups when SM approached, ...
 
Who is responsible for Social Collaboration?
04.03.2015
The entire workforce is responsible. But who leads them? A workforce might need a spark to enlighten the company. Who is responsible for creating a social and technical foundation? In my opinion that can only be the CHRO or the chief PEOPLE officer. Let me explain why. What is social collaboration? It's people working together, interacting and sharing. Usually towards a goal, but that goal doesn't have to be pre-defined. That's the beauty of it. Combining brain power to get (better) ideas and evolve. Didn't we used to call this teamwork? Why is this ...
 
Which Enterprise Social Network is Right for Your Intranet?
04.03.2015
by Chris Wright - Some managers may still view them with suspicion, but Enterprise Social Networks (ESNs) are an increasingly common part of the modern workplace, and in cases, replacing intranets. The emergence of consumerized IT has lead employees to expect user-friendly systems that offer the UX and functionality they can find on the Web. A number of ESNs have stepped up to try and meet these needs. For those thinking about investing in an ESN for the first time -- or who are fed up with their current one -- there's a range of platforms to choose ...
 
The top cultural barriers to KM
04.03.2015
by Nick Milton - Which are the most common cultural barriers to KM? How do these barriers change with KM maturity? Which parts of the world have the most cultural barriers? These are some of the questions we addressed in our recent survey of Knowledge Management. First we provided the respondents with a list of the top ten elements of an Organisational Learning culture, and asked them to identify which of these elements was currently a barrier to the implementation of Knowledge Management. The greatest cultural barrier to KM is short-term thinking - ...
 
My PKM Story
04.03.2015
by Harold Jarche - It has been over 10 years that I have examined, practiced, and developed models for personal knowledge management/mastery. Here are some reflections on how my thoughts have evolved over that decade. PKM shifts responsibility Early Tools A KM Replacement Every Model is Flawed Innovating with PKM [...] ...
 
How To Cure A Sick Company Culture
04.03.2015
Performance wanes. Employee engagement falls and morale sinks. These are tell-tale signs that your culture is sick and needs attention. So how do you go about fixing it? First, three housekeeping questions: What is "culture"? Culture describes an organization's working environment. How people behave. What they talk about. How they interact with and treat one another. The values they respect and hold sacred. What is the purpose of culture? It enables the achievement of goals. It is a tactic, if you will, that facilitates healthy and effective execution ...
 
Stefan Ehrlich: Faktor Mensch muss in seiner Arbeit unterstützt werden - das macht eine gute Strategie aus!
03.03.2015
Den Startschuss in eine neue Woche mit spannenden Antworten in unserer Experten-Interviewreihe macht heute Stefan Ehrlich. Er ist Vorstand des Knowledge Research Centers in Dresden, welches Forschung und Praxis zum Wissensmanagement verbindet. Zuvor war er bei der T-Systems Multimedia Solutions für den Geschäftsbereich Communication Services und das Wissensmanagement im Unternehmen verantwortlich. Stefan Ehrlich ist Teil der Keynote-Diskussion am 18.03. zur Zukunft der Organisation im digitalen Zeitalter. Was steckt für Dich/Sie hinter den Schlagworten ...
 
Laute, lernende Teamarbeit in geschützter Umgebung - #workingoutloud
03.03.2015
von Ragnar Heil - In einem Telefonat gestern kamen wir auf das Thema "Enterprise Social Networks" zu sprechen. Diese würde er ja aus dem Grund nicht nutzen, weil er privat weder auf Facebook, noch Twitter oder Instagram sei. Ihn interessiere es überhaupt nicht, wer wann aufs Klo ginge oder einen Keks esse. Ich musste schmunzeln, denn diesen gleichen Satz habe ich mindestens fünf Mal von anderen Personen gehört. Dabei wurde wohl nicht verstanden, dass das Relevante am Toilettenbesuch die Social Media Nutzung ist und nicht der Akt als solcher. Wie auch ...
 
Studie: Industrie 4.0 scheitert am Faktor Mensch
03.03.2015
Die Arbeitswelt in Deutschland ist auf eine vernetzte Produktion (Industrie 4.0) nicht vorbereitet. In knapp jedem zweiten Unternehmen fehlt es heute schon an Fachkräften, die mit IT-Wissen plus Fertigungs-Know-how die vierte industrielle Revolution gestalten könnten. Zudem plant nicht einmal jeder vierte Betrieb Aus- und Weiterbildungsprogramme zum Thema Industrie-4.0. Für die Umsetzung der Vision von der intelligenten Fabrik kommt dem HR-Management damit eine Schlüsselrolle zu. Das ist das Ergebnis der "Industrie-4.0-Studie" von CSC Dazu wurden 500 ...
 
Carwin Heierman: Social "for the sake of social" has no business value!
03.03.2015
Today we have some more English answers in our interview series on the "Digital Workplace Revolution". Carwin Herrman is in charge for the international business development at our Social Business Arena partner hoozin. What is your key pitch for the topics of "Social Collaboration", "Enterprise 2.0" and "Digital Workplace"? What is your "why" and your "what" for these approaches? Why do we not see any substantial successes and changes resulting from this topic at the end of 2014? What are your key building blocks for a good strategy approach to the ...
 
More Collaboration Equals More Value
03.03.2015
Greater complexity demands more collaboration equals more value. As the world becomes more complex, there is an increasing need to specialize in order to develop expertise. The more you specialize the more you must then collaborate in order to solve complex problems. However, the value such collaboration delivers is often hidden in traditional measurement models. For years, scientists have become more and more specialized in their areas of study and research. But if they are to achieve anything of worth they must collaborate with their colleagues. In ...
 
7E's of Enterprise Social Collaboration
03.03.2015
Social collaboration has become so essential for connected businesses today. Individuals and businesses use social tools to connect with peers, clients, partners and customers. However, organizations have started embracing slowly social collaboration tools to demonstrate its business value to the 'Digital Savvy Workforce, Customers and Partners.' And also, the benefits of social collaboration tools in the context of less reliance on email, improving productivity, sharing of knowledge, identifying key experts and virtual team engagement are widely accepted ...
 
5 questions to answer before starting a new community
03.03.2015
by Stan Garfield - Before starting a new community, here are the key questions to answer: Is there an existing community which covers the topic or a related one? If so, offer to become a co-leader of that community rather than creating a new one Add a tab, section, or link to a sub-page on that community's site (e.g., sub-topic, local chapter, etc.) Share collaboration tools such as an enterprise social network (ESN) group Is the topic defined using widely-understood terminology? Try to use industry-standard, conventional terms Avoid esoteric or ...
 
To control or not to: only you can prevent redundant communities
03.03.2015
by Stan Garfield - Q: Should an enterprise take steps to avoid having multiple communities or Enterprise Social Network (ESN) groups for the same topic? A: This is an important question, with no consensus on the right answer. In the Communities Manifesto, one of the 10 principles is "Minimize redundancy in communities. Before creating a new one, check if an existing community already addresses the topic." Q: Shouldn't anyone who wants to start a community or ESN group be able to do so? A: Some people believe that all social media should be offered ...
 
Are transparency and security incompatible?
03.03.2015
by Oscar Berg - Security is often used as the greatest argument against increasing openness and transparency because it might lead to sensitive information might end up in the wrong hands. But is it a viable argument, or is just that our existing solutions are insufficient? Security as a Middle Age castle The approach many organization take towards information security is similar to the defense strategies use for Middle Age castles (and almost as outdated too). A Middle Age castle typically had high curtain walls, a surrounding moat and a drawbridge ...
 
How to sell KM, how not to sell KM
03.03.2015
by Nick Milton - Everyone trying to implement Knowledge Management is both a marketer and a salesperson. You need to think like a salesperson, and develop good sales techniques. I blogged recently about some great sales techniques under the heading "sell me this pen", and I would like to show you these techniques at work in the selling scene from the movie "Internship". Firstly how not to sell How to sell [...] You have to listen, emphasise, reassure, find what really matters to the stakeholder, and then find the wider sell - whatever that is. It could ...
 
10 Scientifically Proven Ways to Build and Manage Great Teams
03.03.2015
Try one. Try them all. They work. Science says so. No one does anything worthwhile alone, and that's why we all want - scratch that - why we all need - to build great teams. But is team-building an art or a science? Great question - one I asked Gregory Ciotti, a Customer Champion at HelpScout, a company that provides email support software for SaaS and ecommerce, if he could answer. (Gregory also has a very cool blog.) Here's what Gregory put together: When it comes to assembling, motivating and keeping a great team happy so that they can ...
 
Social Business Arena discussing the digital transformation of the workplace
02.03.2015
by Bjoern Negelmann - In about two weeks time the gates of CeBIT will open and with this the Social Business Arena @ CeBIT will start for a second time. The Social Business Arena is a conference embedded into the exhibition floor in Hall 4 and expanded with a space for networking, workshops and vendors. The Social Business Arena will take place only the first three days of CeBIT (March 16 to 18 2015) and offers an exciting overview on the variety of challenges and its implications for the establishment of new forms of collaboration, the needed changes ...
 
Developing a Method for Measuring "Working Out Loud"
02.03.2015
by Dennis E. Pearce - Abstract Enterprise social network software platforms (ESNs) are increasingly being deployed in firms across almost every industry as a means of fostering employee collaboration. Although benefits in increased productivity, innovation, and employee engagement are highly touted, there is a high failure rate of these deployments. This often occurs because (1) there is a misapplied focus on technology adoption rather than adoption of the employee behaviors that are ultimately required to obtain those benefits, and (2) it is unclear ...
 
Thinking 'out loud'
02.03.2015
by Clark Quinn - I'm a big fan of the mantras of (variously) 'show your work' or 'working out loud'. I think that the notion of showing what you're doing helps other work with you to make it better, or learn from you if you do well. This contributes to the success of the 'coherent organization', where information flows in ways that are aligned with the goals of the organization. But I want to extend it a bit. Let me use an analogy: remember when your teacher asked you to 'show your work'? It wasn't just the product, but the intermediate steps, and I'm ...
 
What drives value in ESN?
02.03.2015
by Kai Riemer - In a recent survey of 193 Yammer users my colleague Matti Mäntymäki and I investigated which forms of usage drive perceived individual value in ESN. The study was based on prior case studies I had carried out with various other colleagues in which we identified five major use cases of ESN: the ways in which Yammer was mainly used within the workplace. These five use cases are: Discussions and informal talk (people discuss various matters of interest), Status updates and event notifications (people tell each other what they are working ...
 
Why company directors need to be 'out, loud and proud' on social media
02.03.2015
Do you know who should be a company's biggest champions? Employees, I hear you say. And you're probably right, but that's only going to happen if a company has a super-engaged workforce and its employees are actually empowered to spread the love via social channels, as well in offline forums (public events, with friends over the backyard barbecue). Actually, not only empowered, but motivated to do so. This is particularly important today as social media can help spread positive vibes about a brand far and wide, and if these 'social vibes' emanate authentically ...
 
Let's Play - Social Networks for Learning and Knowledge Management
02.03.2015
School and collegiate education today has changed a whole deal. It has seen a sea change from the pure chalk & talk method to 'Role Play', to 'SMART classrooms' to 'Outbound & Experiential Learning. But well, has the Indian corporate sector changed its method and delivery of organization wide Knowledge Management programs? I would think No; we have been largely conservative on this front. Some of us do have sophisticated intranet networks with a stunning UI, neatly stacked and labelled folders with the ability for employees to upload files, ...
 
The 21st century curator
02.03.2015
Not surprisingly, curation has become the next buzzword after 'social business'. With content coming at us with the force of a tsunami and the fury of a tornado, curators seem to have become our saviours - our sense making guide. One post out of five I have been reading in the past few months seem to be associated with curation or its close cousins - aggregation and filtering. Even as I read, I was tempted to apply some of the curation strategies and put together this post. I like to build some context around the links because - who knows ...
 
The link between leadership communication and trust
02.03.2015
A new report by University of Westminster in collaboration with Top Banana and the Institute of Internal Communication, shows the critical role of leadership communication in repairing broken trust of UK employees. 27 February, 2015 - 06:46 A new report by University of Westminster in collaboration with Top Banana and the Institute of Internal Communication, shows the critical role of leadership communication in repairing broken trust of UK employees. Trust in UK business has suffered a serious decline since the 2008 global financial crisis, reaching ...
 
The Future of Work: Creating Purpose-Driven Organizations
02.03.2015
It's time to change the way we work. I don't mean a revolutionary time management system, or a productivity breakthrough. I'm talking about integrating purpose into the workplace. While "finding your purpose" may sound like a nebulous buzzword, it's actually a viable way to revolutionize organizations and the workforce that powers them. What Does "Finding Purpose at Work" Mean? Finding purpose at work doesn't mean you have to work in the rainforests of the Amazon protecting endangered wildlife. Purpose can be found in any position, ...
 
Spock: The Ultimate Chief Culture Officer
02.03.2015
by Meghan M. Biro - RIP Leonard Nimoy, the actor who brought Star Trek's Spock to life. Nimoy's characterization of the Vulcan-human hybrid turned him into the moral compass of the Enterprise -- and the enterprise. Despite his internal conflicts, Spock was the invaluable right hand to Captain Kirk. The Enterprise was its own organization, predictive of today's world of work: global, multigenerational, never-a-dull-moment, constantly disrupted (Oncoming!), and led by a brilliant, stubborn, charismatic captain / CEO. Seen in that light, Spock was a Chief ...