#socbiz
Curated hints on Digital Transformation, Enterprise 2.0, Enterprise Social Networks, Social Intranets, Social Collaboration, Knowledge Management, HR 2.0, ... and all the rest
Dr.-Ing. Carsten Rose – Effective: 28.02.2015

Archive 02/2015

Social Business Digest by caro - Archive 02/2015
9 einfache Tipps wie man Mitarbeiter zu Bloggern macht
27.02.2015
von Bianca Gade - Für mich ist eins sehr wichtig: Mitarbeiter macht man nicht zu Bloggern, sie sind es bereits oder werden es von sich aus. Warum mir das wichtig ist? Der erste Punkt hat was mit Fremd- und zweiter mit Selbstbestimmung zu tun. Wir sollten uns daher eher fragen, warum die einen bloggen und die anderen nicht. Wo liegt der Unterschied? Sind bloggene Menschen extrovertiert oder eher introvertiert? Stimmen die Rahmenbedingungen im Unternehmen und wenn nicht: Was muss sich ändern? Die Frage, wie man Mitarbeitern zu Bloggern macht, stellten ...
 
Wie die digitale Transformation gelingt und ihre Fans gewinnt
27.02.2015
von Willms Buhse - Auf der World Class Digital Transformation Conference in Frankfurt in der Commerzbank Arena hielt ich letzte Woche einen Workshop über die "Real Digital Transformation" und habe festgestellt: Die Erwartungen der Wirtschaft an das Thema Digitalisierung sind hoch, aber kaum einer weiß, wie es geht. Die einzelnen Kenntnisse über die digitale Wirtschaft sind dabei durchaus an vielen Stellen solide. Was der Wirtschaft und ihren Führungskräften fehlt, ist eine umfassende Idee, wie die digitale Transformation in ihren Unternehmen verankert ...
 
Vier Gründe, warum sich die Digitale Transformation auszahlt
27.02.2015
Beim Thema Digital Transformation fühlen sich fast zwei Drittel der deutschen Unternehmen eher als Getriebene. Dennoch haben sie erkannt, dass von der Strategie und den Mitteln, mit denen sie der Digitalen Transformation begegnen, die Zukunft des Unternehmens abhängt. "Wer die Digitale Transformation jetzt noch immer nicht ganz oben auf der Strategie- und der Investitionsagenda hat, der wird in Zukunft kaum eine Chance am Markt haben", kommentiert Sven Heinsen, CEO von Dimension Data, die Studie "Digital Business Readiness" von Crisp Research. Eigentlich ...
 
Enterprise 2.0 and Culture Change with Tanja Knorr-Sobiech
27.02.2015
Tanja Knorr-Sobiech, Chief Corporate Community Manager for Bosch, joins us on this episode of the show to discuss enterprise 2.0 projects, and social collaboration tools. About Tanja As Chief Corporate Community Manager, Tanja's goal is to get the highly distributed Bosch team connected on a social collaboration platform. A natural networker, and a supporter of social technologies, Tanja kicked off Bosch's Enterprise 2.0 project in 2012 championing one of the first lighthouse communities on IT Management. 3 years later, Tanja's program ...
 
Narrating Work in the Present - Taking a Leap of Faith
27.02.2015
by Karen Jeannette - One of the assignments I've been undertaking in Harold Jarche's Personal Knowledge Mastery workshop (#PKM14) is about narrating your work. I've been working towards making an effort to increase my reflective practice as part of PKM for quite some time (mostly I've been writing in paper notebooks, reading and sharing in social networks, and most recently I started this blog). The hardest part of sharing openly has been to share the present, I finally admitted this as I recently sketched out. What I realized is that I usually share ...
 
Shift Happened - Part 4: The One Social Way (Or not) to Doing Social Really Well in Enterprise
27.02.2015
by Thomas Vander Wal - Having been at the heart of social and collaboration since 1996 (no, I'm not kidding) it is interesting to see how large organizations that are doing social well (>80% employees are active) actually are doing it. The interesting thing is most of these organizations are not using just one service or platform. They are using two or three, often with some additional small solutions for niche situations (niche for them). They are also not planning on migrating to one solution (most tried and it didn't go well), at least for any ...
 
Is Your Intranet Stuck in the Stone Age?
27.02.2015
The reason no one uses your organization's expensive collaboration software is because your employees absolutely hate your intranet. You would think that by 2014, we'd be past stone-age issues like cluttered landing pages or non-existent search options. Sadly, dinosaur intranets are still the reality for many enterprise organizations. Are you an intranet dinosaur? Let's bring your intranet back into the 21st century. Dino-Mode Brontosaurus: Colossal, Outdated Content Tyrannosaurus: Short Reach Hadrosaur: What Is Security? Ankylosaurs: The Ugly Stepsister ...
 
What works best - KM toolbox or KM Framework?
27.02.2015
by Nick Milton - What is the Knowledge management solution? That's a question that's been debated for two decades, but I would like to take a high-level approach to the question and ask - is the solution a tool, a toolbox, or a framework? Is it a tool? Is it a toolbox? Is is a framework? [...] Knowledge Management is not heart surgery - it is far simpler and far easier. However it still needs to be addressed as a framework - not as a toolbox, and certainly never as a single tool. ...
 
Corporate Communications: Talk or Tell?
27.02.2015
"Communication" is a powerful word with a multiplex of meanings. The dictionary throws up definitions like "...a document or message imparting views, information etc..."; "the science or process of conveying information especially by electronic or mechanical means..."; which in the world of corporate communications, its all about crafting and sending the message. But if we look at some other definitions we see a concession that communication can also mean a two-way interaction "... the imparting or interchange of thoughts, opinions or information...". ...
 
Thinking digital - it's a generational thing
27.02.2015
by Oscar Berg - I'm going to stick my neck out and argue that there is a generational gap when it comes to our ability to think digital. I don't care if some people in my own and previous generations will feel insulted. It's perfectly natural that such a generational gap exists. If someone grows up in a certain paradigm, that person will have a hard time adjusting to a new paradigm. It's not just about learning new behaviors. It's also about unlearning behaviors that have turned into habits. What is even more difficult is shifting to a new way of thinking. ...
 
Moderne Intranets revolutionieren die interne Kommunikation
26.02.2015
von Andreas Schulze-Kopp - Eine moderne, effiziente und transparente Unternehmenskommunikation ist eines der meist diskutierten Themen im Netz, egal ob man es aus Agentur, Hersteller oder Endanwender-Sicht betrachtet. Im Markt für Collaboration- und Intranet Lösungen ist deutlich mehr Bewegung als noch in den letzten Jahren. Es erstaunt deshalb nicht, dass die Marktforscher von IDC dem Social-Enterprise-Markt, zu dem auch Intranets gezählt werden, ein rasantes Wachstum mit einem jährlichen Plus von 44 Prozent bis 2017 in Aussicht stellen. Nicht umsonst ...
 
Ragnar Heil: Neben klarer Strategie und iterativem Vorgehen ist eine Vertrauenskultur wichtig, wo experimentiert werden darf!
26.02.2015
Nun ist der Tag schon wieder fast vorbei und wir sind noch unser tägliches Experten-Interview schuldig. Heute freuen wir uns über die Antworten von Ragnar Heil. Er ist Teil des Customer Success Management Teams für Office 365 & Yammer bei Microsoft. Zuvor war er als Berater bei Microsoft in den Bereichen Business Intelligence und Office/Sharepoint tätig. Von Haus aus ist er Soziologe und Senatsmitglied im Berufsverband Deutscher Soziologen - und bei Microsoft Mitglied des Social Media Councils von Microsoft Deutschland. Was steckt für Dich hinter ...
 
Netzwerkorganisation vs Hierarchie? Eine Hassliebe.
26.02.2015
von René Sternberg - Internetvordenker prognostizieren häufig die Ablösung der Hierarchien durch eine Netzwerkorganisation. Diese Zukunftsprognose hat einen gewissen Charme, da uns Hierarchien im alltäglichen Arbeiten immer wieder stören. Bei genauerer Betrachtung kommen jedoch erhebliche Zweifel auf, da die vermeintlichen Gegensatzpaare - Hierarchie versus Netzwerk - sich mit unterschiedlichen Dingen befassen. Kurz formuliert, Hierarchien beschreiben Entscheidungskommunikation und Netzwerkorganisation normale Kommunikation bzw. Zusammenarbeit. Hört ...
 
Crowd-Technologien im Unternehmenseinsatz bei Atlassian, Eventbrite und Co.
26.02.2015
Immer mehr Firmen wenden Crowdsourcing-Technologien auch in Bezug auf den eigenen Mitarbeiterstab an. Für unsere Themenwoche Leadership haben wir i-potentials, Fastbill, Atlassian, Eventbrite und Axel Springer nach ihren Erfahrungswerten gefragt. Internes Crowdsourcing: Mitarbeiter als Ideengeber Crowd-Technologien erst ab einer bestimmten Unternehmensgröße sinnvoll? "Je bunter das Team, desto innovativer die Umsetzung" Crowdsourcing im Unternehmen: Vorsicht bei der Auswertung [...] ...
 
Der blinde Fleck in den Diskussionen rund um Führung und Zusammenarbeit
26.02.2015
Seit längerer Zeit nun werden immer wieder neue Ideen und Konzepte zum Thema Führung und Zusammenarbeit auf den Markt gespült. Häufig geht es dabei um die Rolle der Führungskraft und wie diese eigentlich in dieser neuen digitalen Zeit agieren sollte. Warum aber werden diese Konzepte und Ideen meist nie operationalisiert? Warum landen diese Papiere immer wieder in den Schubladen? Liegt es daran, dass man doch eigentlich keine neuen Wege als Führungskraft gehen sollte und alles so weiter machen kann wie bisher? Wenn das aber so wäre, warum wird dann das ...
 
What's wrong with using email for internal comms?
26.02.2015
Many of us complain about email, but then opening our inbox is the first thing we do when we get to work. Why, and is this really bad for our productivity? There's no denying that email has some powerful qualities. Email is extremely versatile; you can send an email for virtually any purpose. Email is quick and easy to use, requiring almost no training. Email is cheap to set up, host and run, with a tiny per-message cost. Emails are asynchronous (meaning they stack up) in time/date order. This provides a simple list to work with, which helps to ensure ...
 
Enterprise communities - the new management imperative
26.02.2015
by Rachel Happe - Summary: Spurred by digital technology, enterprise communities are becoming an organizational force. Guest contributor Rachel Happe of The Community Roundtable explains why communities have become a management imperative. I founded The Community Roundtable in 2009 to pursue my belief in the power of communities. Fundamentally, I believe a couple of things that drive my interest in communities. I believe structure drives behavior, and I believe that if you give people access, responsibility, accountability and commensurate rewards, ...
 
The Future of KM Will Require Some Effort
26.02.2015
by Christian Buckley - In my latest whitepaper, "Building the Knowledge Management Hypergraph" published through InfoGovCon, I decided to explore an idea I've had for a while about the nature of the Big Data problem for most enterprises. Not in the traditional sense of Big Data with massive amounts of structured, semi=-structured, and unstructured data compiled through transactional devices, machine learning, and the rapidly-growing Internet of Things (IoT), waiting to be sorted, mined, and analyzed. No, part of my thinking was that the Big Data within ...
 
Making Wirearchy Operable ... Questions and Suggestions
26.02.2015
by Jon Husband - Making Wirearchy operable is hard work. Hierarchy ... clear lines and boxes showing who reports to how, with job titles that say clearly what someone is responsible for, is much easier to see, understand, figure out. But it doesn't respond very well to constantly-changing information-saturated markets and challenges ... every-which-way flows of information about products, services, problems, capabilities and the myriad other activities that make up living in a society It's even more frustrating that so much time, money and energy has ...
 
Christian Schmidt: Kein Digital Workplace ohne Social Collaboration und Enterprise 2.0!
25.02.2015
Auch heute haben wir wieder ein paar spannende Antworten zu unseren Fragen aus der Experten-Interview-Reihe "Digital Workplace Revolution 2015?. Diesmal mit Christian Schmidt vom Arena-Partner Know How! AG. Er ist dort für den Bereich "Strategic Partners and Alliances" sowie für das Themengebiet "Enabling Enterprise 2.0" verantwortlich. Was steckt für Dich/Sie hinter den Schlagworten "Social Collaboration", "Enterprise 2.0" und "Digital Workplace"? Was ist Deine/Ihre Erklärung für das Thema und seine Bedeutung? Warum sind bei diesem Thema auch Ende ...
 
Dirk Hellmuth: Social Collaboration ist kein Projekt im klassischen Sinne, sondern muss ständig weiterentwickelt werden!
25.02.2015
Auch die neue Woche startet wieder mit einer Ergänzung zu unserer Experten-Interviewreihe - heute mit Dirk Hellmuth. Er ist selbständiger IT Interims- und Projektmanager und überzeugter Vertreter der Idee des Social Enterprise 2.0, da er es in verschiedenen Unternehmen bereits umgesetzt und die positive Wirkung für die Unternehmen erlebt hat. Als zertifizierter SCRUM Master und Product Owner begleitet er Organisationen dabei, agile Methoden in der Produktentwicklung und weiteren Bereichen zu nutzen und weiterzuentwickeln. Was steckt für Dich/Sie hinter ...
 
Erfolgskonzepte für die Social Adoption
25.02.2015
von Frank Hamm - Social Adoption ist lebenswichtig, wenn es um Veränderungen in Unternehmen geht. Auf der Social Business Arena besprechen wir mit deutschen und internationalen Experten Themen wie Social Collaboration, Digitale Transformation, Reorganisation der Arbeitswelt sowie damit verbundenen neuen Formen der Zusammenarbeit. Es geht zentral um die strategische Neuausrichtung von Unternehmen auf die neue digitale Wertschöpfung. Dafür bedarf es in der Regel mehr als nur der Einführung neuer Technologien oder digitaler Marktkanäle, vielmehr brauchen ...
 
The Future of Work
25.02.2015
Here is a four-point checklist executives across the company can use to develop winning workforce strategies in an era where the only constant is change. It's no surprise to most business leaders that the nature of work -- as we know it -- is radically changing. The rapid pace of technological advancements, shifting demographic patterns, the switch to knowledge-based economies, and increasing pressures for innovation are all driving this transformation and defining the future of work. Increasingly, business leaders are starting to recognize that what ...
 
Communicating Diagonally: New Value Pathways via Enterprise Social Networking?
25.02.2015
One of the keystone value claims for implementing an Enterprise Social Networking (ESN) platform like Yammer, Jive or IBM Connect is facilitating horizontal communication paths across the enterprise. Traditional organisational hierarchies have proven to be poorly suited to sharing information and knowledge sideways, as designed communication pathways at the base of the hierarchy would have information move vertically upward before moving across and then downward to its waiting audience. A lot can happen to an intended message as it makes this tortuous ...
 
Community as durable competitive advantage - A tale of two companies at KM World
25.02.2015
Jean-Claude Monney, Global KM Lead for Microsoft Services and Louis-Pierre Guillaume, Knowledge Manager at Schneider Electric, gave ample evidence of the major role communities play in each of their organizations in a joint talk at KM World in Washington DC on November 7. Both companies see the strategic value of communities, and have comprehensive management, support and measurement structures in place to ensure not only community vitality, but business impact. Schneider Electric is a global specialist in energy management and efficiency technologies ...
 
Employee Advocacy Should Come from Pride, Not Pity
25.02.2015
ROI, which is the focal point for any marketing department, has historically been a rough subject when it comes to social media marketing. Luckily, networks, platforms and tools have made major strides over recent years to improve the ability to calculate an accurate return. This return hinges mostly on the sale or conversion -- dollars and cents. But what about the return on brand value? Often times when discussing social strategy, the concept of an employee advocacy program comes into play in order to increase the social reach and overall perception ...
 
A core KM behaviour - deferring judgment
25.02.2015
by Nick Milton - One of the ten key elements of an Organisational Learning culture is Openness, and part of the key to openness is deferral of judgment. We see this in processes such as After Action Review and Retrospect, where the facilitator ensures that the meeting does not leap to judgment until all voices have been heard and all root causes explored. We see this also in innovation processes, where all ideas must be examined, as sometimes the wildest ideas hold the most promise. [...] ...
 
Leadership lessons: 5 fears preventing continuous improvement
25.02.2015
Do you have the courage to confront your fears? If you don't they will subconsciously influence your decisions and actions. These five fears are particularly important to acknowledge if you want to succeed with continuous improvement: Fear of power loss Fear of regret Fear of losing face Fear of falling behind Fear of losing friends When these fears are prevalent, openness and creativity are replaced by 'watching your back' and 'looking good,' and when those drive you, you will never truly succeed. [...] Fear will either stop you or strengthen you Without ...
 
How do you find passion?
25.02.2015
At the Center for the Edge, we've been exploring the idea of worker passion for several years. In our papers, we've gone deeper into the attributes that define passion and how companies can cultivate that productive passion in their workforce. Yet, the one question we hear repeatedly is: "How do I find my passion?" The question isn't surprising given that today's culture seems to be more aware of the need to be passionate about what you do. Blame it on the blurring of our personal and professional lives. As the world becomes more connected, so do our ...
 
I Don't Want a Promotion to Management
25.02.2015
by Vala Afshar - In my previous post with Steve Snyder, CIO/CTO of the Massachusetts Convention Center Authority, we discussed delegation and dealing with failure. Analyzing failure can often lead to clarity and a better understanding of career choices. One lesson is that not everyone is seeking a management role. With that in mind, I asked Steve Snyder to share his thoughts on IT career options and the role of the CIO in guiding and mentoring team members for the mutual benefit of the individual and organization. Here are Steve's thoughts: It ...
 
Why reusing content at your company is far less common than it should be
25.02.2015
Here's the situation. You're building a PowerPoint deck for your boss. The point you need to make on your next slide is relatively clear and you know exactly how you want to structure it. You have a decision to make: build it from scratch or reuse an existing slide. You ask yourself, "Does this already exist somewhere else in my files?" If not, then you start creating the slide and you may possibly look for inspiration, or reference data online to get you started. But what really just happened? Let's step back and dissect the challenge of content reuse ...
 
Reverse Mentoring: Fragen und Antworten Teil 2
24.02.2015
Weiter geht es mit dem zweiten Teil meines Rückblicks auf die Reverse Mentoring Session auf dem #clc14: Entsteht durch das Bloggen bzw. andere neue Kommunikationstools nicht einfach nur eine Verlagerung weg von der E-Mail, während der Umfang der relevanten Informationen, mit denen man täglich konfrontiert wird, derselbe bleibt? Gerade von den Möglichkeiten und Chancen, mit Mitarbeitern direkt über einen persönlichen Blog zu kommunizieren, sind viele Führungskräfte, nachdem sie damit Erfahrung sammeln konnten, begeistert. "Ich bekomme ein unmittelbares ...
 
What's the Best Way to Spend 30 Minutes of Your Time on Social Media Marketing?
24.02.2015
Social media management can be a full-time job, and even for those who do social along with any number of other tasks, social media marketing can still take 10 or more hours every week. So what would you do if you only had 30 minutes to spend on social media? How would you prioritize your tasks so you make the absolute most of your valuable time? I tend to find pockets of time throughout the day where I wish I could be as productive as possible in windows here and there. When a 30-minute window opens up, what should I be doing to maximize my time on ...
 
The Smart Way to Create a Transparent Workplace
24.02.2015
Openness can raise productivity -- and undermine it. How to get the balance right. Transparency. The concept is as simple as it is alluring. By making sure employees conduct their work in plain view--visible in open offices, monitored with sensing technology and tracked through digital activity--companies hope to increase accountability, collaboration, knowledge sharing and innovation. It's hard to argue against that. Until, that is, we take a closer look. Transparency, in theory, is a marvel. But in practice, according to both my research and other ...
 
Enterprise Social Collaboration Is Not For Taking Selfies At Work
24.02.2015
No piece of web technology has had more influence in our personal lives than Facebook. It has allowed us to share information, seek information, and visualise each other and the world in which we live. It was at the vanguard of social networks' infancy. Recently, Facebook announced Facebook at Work which will operate at the enterprise level, separate from employees' personal accounts. It is meant to compete with leading enterprise-only social tools. Many enterprise social tools that have alluded previously to being the Facebook for the enterprise ...
 
Open Up Your Digital Workplace
24.02.2015
by Sam Marshall - Who works for your organization? Employees probably come to mind first, but usually there are also contractors, contingent or seasonal workers, some consultants, agencies that you outsource to, partner organizations or even whole service departments like payroll that are outsourced. All of these people contribute to what you do and represent a spectrum of relationships. But often our digital workplaces fail to reflect these nuances, instead reducing it to a black or white, "inside the firewall or out." This means that those inside, ...
 
Four things Facebook at Work must do to succeed where others have failed
24.02.2015
Facebook is the next giant to try and slay the collaboration beast. When it unveiled its new "Work" portal Facebook at Work for interacting with co-workers in the office, it spurred a discussion around whether the popular consumer service has what it takes to be successful in the enterprise. But so far, no social collaboration tools seem to have cracked the enterprise-wide adoption code. Here are three issues that Facebook at Work initially needs to overcome: The Irony The Goliaths The Davids [...] Successful enterprise collaboration requires both structured ...
 
Old-school KM delivers more value - proven
24.02.2015
by Nick Milton - Knowledge Management started in the 1990s with three main elements; Communities of Practice, Learning from Experience, and building collective Best Practices. These three elements are still delivering the most value twenty years later. This is one of the findings from our global Knowledge Management Survey. Communities of Practice, Learning from Experience and Best Practices are three of the five most popular components of Knowledge Management. As part of our survey we asked respondents about their use of these practices, and in a separate ...
 
Knowledge Management: Making the Most of Intellectual Assets
24.02.2015
Most of us need knowledge in some form to do our jobs well. Perhaps you need to understand how your customer database is designed, so that you can extract a particular report. Maybe you need to know the best way to get senior managers to approve a business case. Or perhaps, even, you need to know how your boss prefers to receive bad news, so that you can deliver this as painlessly as possible. All of these things require specific knowledge. No matter what your job is, you need this knowledge if you're going to do a good job. This seems obvious, ...
 
Why Smart Companies Put People Before Profits
24.02.2015
In the go-go eighties, "Chainsaw" Al Dunlap's enthusiasm for aggressive cost cutting and massive layoffs made him a corporate superhero. His subsequent indictment and conviction on fraud charges led business people to question his character, but not necessarily his methods. Poor Al would never survive as a CEO today. Social media would eat him for breakfast. Today's corporate executives need to mind their P's and Q's, because any stray word can instantly go viral, damage the stock price and diminish shareholder value. These days, most corporate executives ...
 
Social Media ist nicht Social Business, das zeigen auch diese Zahlen
23.02.2015
Eine im Herbst 2014 veröffentlichte Studie zeigt, dass die meisten Unternehmen zwar Social Media machen aber nicht Social Business. "Social Media machen" heisst, das bestehende Geschäftsmodell auf Web 2.0 und die Socialen Netzwerke anpassen. Social Business heisst, ein Geschäftsmodell aufbauen, welches sich in allen Geschäftsbereichen die heute möglichen Web 2.0 Angebote und Plattformen zu Nutze macht. So eine Firma sieht dann ganz anders aus, einen CIO gibt es dort wohl nicht mehr, die Unternehmenskultur wird nicht mehr vom HR-Leiter getrieben und ...
 
Feelgood Management: die Tücken des Messens
23.02.2015
Was genau bedeutet Feelgood Management? Feelgood Management ist Teil eines neuen Werte-Verständnisses von Unternehmen. Nicht nur Gewinnmaximierung, Kundensteigerung und die Entwicklung von Neuprodukten zählt, sondern Betriebe, sogenannte Caring Companies, kümmern sich verstärkt um das Wohlergehen ihrer Mitarbeiter, damit sie einen guten Job machen können. Zufriedenheit und Wertschätzung ist ein entscheidender Wettbewerbsvorteil, um Talente zu finden und zu halten - kurz: der Feelgood Faktor muß erlebbar sein! Ein Erfolgsrezept: zufriedene und engagierte ...
 
6 key skills to flourish in the connected and networked organisation
23.02.2015
The connected company is a product of a new age. A digital and knowledge driven age, in which everything around us is getting it's shape in networks. This way of connecting is becoming more and more a part of our daily life. Like the rise of Enterprise Social technologies show us, it will also change our way of work and will turn out to be essential for future organisations. Until now, however, companies have few employees who know how to use social tools productively. Although many companies see the importance of social collaborative tools as a fundamental ...
 
How Fully-networked Companies get better ROI from Social Technologies
23.02.2015
by Walter Adamson - Recently McKinsey stated that fully-networked organisations achieve greater benefits from their deployment of social technology, and it happens in part in unexpected places. McKinsey noted new product development and demand planning as two "unexpected places". What is it about fully-networked organisations that allows them to gain greater benefits from their social technology investments? Two key opportunities for greater gain from social McKinsey reports that despite the growing investments in social technologies by companies, and ...
 
Quantifying collaboration
23.02.2015
Collaboration: no organisation could function without it. But can you measure it? Assess the extent of it? Quantify its benefits? Calculate the costs of poor collaboration? Deloitte Access Economics has sought to do just that, and has presented its results in "The Collaborative Economy". It explains: "Deloitte was asked by Google Australia to quantify the value of greater workplace collaboration." And that number is big: "$46 billion per year - the value of faster-growing, profitable businesses with collaboration at their core; $9.3 billion per year ...
 
How much is digital illiteracy costing your organization?
23.02.2015
In spite (or perhaps because) of rapid and ongoing technological advances, many individuals today are inadequately prepared to leverage available tools and technologies to communicate and collaborate with their colleagues and external stakeholders. Traditionally, the digital divide was about access and cost, but it is becoming an issue of knowledge and use (see this post for more). Given that, it is increasingly important for learning professionals to directly address the issue of digital illiteracy. What Constitutes Digital Literacy? Digital literacy ...
 
How to start the digital transformation initiative?
23.02.2015
by Bjoern Negelmann - Complementary to my last post on the urgency to refocus the discussions around "Social" and "Enterprise 2.0" I would like to add some thoughts on the "how-to" for starting the digital transformation initiative. Again to make it clear - the general consensus about the digital transformation is not to implement some "fancy" new technologies or to use social media as a new marketing channel. The digital transformation is about re-adjusting the corporate thinking towards a culture of digital DNA. In this I follow the nice definition ...
 
CIO roundtable: Conversations on collaboration
23.02.2015
New collaboration technologies are creating a dynamic ecosystem at work; enhancing communications across internal and external teams, and the ability to respond more rapidly to changes around them. In the past 20 years, the collaboration toolset people use has continued to grow, noted Alan Lepofsky in his report on the The State of Collaboration 2015. Organisations started email and chat, then added blogs and wikis, followed by enterprise social networks, messaging clients, file-sharing services, question and answer sites, ideation tools, task management ...
 
Collaboration: WTF is it, really? An attempt to map the Collaboration Market
23.02.2015
OK, I'm expressing a little frustration. Every time I see the term "collaboration," I shudder. Why? The term is actually worse than "cloud" or "big data" or other terms that end up obscuring the products and vendors in a market. Ask five people what they mean when they say "collaboration," and you will end up with five completely different definitions. Am I taking this personally? Well, yes. I am trying to collaborate every day. I am creating content that needs to get out to peers and the public. I am trying to get the word out to colleagues in UK, ...
 
Change the conversation: Seven steps to get operational buy-in for KM
23.02.2015
Why "KM is good for you" doesn't work - and what does The key to KM success is embedding its principles and practices as part of the way the organization works. In my last post, I described the critical role of an influential Knowledge Leader. Regardless of the current circumstances of Knowledge Leadership at your organization, being successful at the operational level can similarly represent a daunting challenge. When you get down to working at the front lines of operations, convincing them to do KM and change how they do what they do just because ...
 
"I missed the presentation. What did he say?"
23.02.2015
The single most uninformative medium of work communications at work is PowerPoint. How it ended up a mainstay in today's workplace is a triumph of marketing over good sense. This was not by design. It's because we are lazy and ... something else. PowerPoint, famously, has been the topic of books that rant on this subject. Some writers advise us to place a single photo in a slide and talk to the point, enthralling our audience with wonderful story-telling skills. They've concluded that PowerPoint is such a mind-numbing, bullet-headed, ...
 
Führungskräften mangelt es an Digitalkompetenz
22.02.2015
Unternehmen und deren Manager müssen sich mit den Einflüssen und Konsequenzen der digitalen (R)Evolution auseinandersetzen. Führungskräfte sind jedoch oft unzureichend auf die Anforderungen von Führung im Zeitalter der Digitalisierung vorbereitet. Dies betrifft sowohl den Führungsstil als auch die Beherrschung entsprechender Medien. Es steht außer Frage, dass die Digitalisierung einen profunden Einfluss auf Unternehmen bedeutet. In der zweijährlichen IBM CEO-Studie haben in 2012 technologische Veränderungen sogar erstmals die Marktfaktoren von Platz ...
 
Die 19 Skills eines Corporate Communications Managers
22.02.2015
von Bianca Gade - In den mehr als sechs Jahren als Corporate Communications Manager hatte ich schon einige Aufgaben auf dem Tisch: Projektleitung, Entwicklung, Strategieentwicklung und vieles weitere mehr, gehören in meinen Berufsalltag. Der Corporate Communications Manager ist ein Generalist: Er sollte idealerweise von allem etwas können, um bei kniffligeren Aufgaben dann den zu kennen, der weitermachen kann. Das Unternehmensziel dabei immer vor Augen, ist er Dienstleister für den Vertrieb. Welche Aufgaben ein Corporate Communications Manager hat und ...
 
Working Out Loud: A 21st Century Way of Collaborating
22.02.2015
by Sheila Babnis - "Working out loud" (WOL) is a new way of working that gives me better access to information that is helping me know more about what is happening inside and outside of the organization, make better decisions and solve problems faster. Working out loud is more than just sharing information. I see it as a key to building and strengthening relationships, helping to identify the right connections and having the right conversations that open the door to co-creation. My team has cut our meeting time by about 50% as a result. My "working ...
 
Understanding the failed promise of 'social collaboration'
22.02.2015
by Stowe Boyd - I've been using a phrase in my work with clients recently -- the failed promise of social collaboration -- and I thought I would take a few minutes to write down the thinking behind it, because I think we are at an inflection point in the market for work technologies. Work tech is the spectrum of digital tools we use to get our work done, ranging from hardware like our mobile devices, wearables, tablets, and laptops, but more specifically the software tools that mediate our work communications and form the shared repositories that serve ...
 
On the failed promise of social collaboration: reply to Boyd
22.02.2015
by Vill Kilkku - Stowe Boyd recently blogged about what he calls the failed promise of social collaboration, where social collaboration tools in fact reduce productivity and do not enhance it. However, what he considers social collaboration is a concept that seems utterly alien to me and contrary to all the design principles I have applied when designing social collaboration. Yet, perhaps his take is what social collaboration means in most companies? This is an intriguing subject, so in this post, I will delve deeper into what social collaboration is ...
 
Answering: What is a Community of Practice?
22.02.2015
by Karen Jeannette - I'm participating in open section of Enterprise Social Networking #MSLOC430. In week 3 and 4, one of the assignments is to write about the one of the following innovations in work: crowdsourcing, idea management and design, communities of practice, or working outloud. I'm sharing my thoughts and journey on discovering "What makes a community of practice?" Understanding Community of Practice through Theory and Practical Terms My journey to understand 'Community of Practice' Changing focus from building content to building community ...
 
The secret to Knowledge Sharing - build a bigger tribe
22.02.2015
by Nick Milton - Is sharing knowledge a natural act, or an unnatural act? Or is it maybe a bit of both? Recently the KM Blogger Jose Carlos Favero suggested that "Knowledge Sharing is in our DNA," quoting David Christian who says that "Human beings, are blessed with a Language, a system of communication so powerful that we can share what we´ve learned so that it can accumulate in the collective memory". Yes, we can share and accumulate Knowledge, but we can also hoard and protect Knowledge, and both of these seem equally natural behaviours. Jose rightly ...
 
Do you "get" the fundamental truth of Knowledge Management?
22.02.2015
I was at a meeting last week, looking at entrepreneurship and innovation in Wales, when a manager from Welsh Government told me that he had heard that I was an expert in Knowledge Management (flattering). He then asked me what Knowledge Management was, as he had never heard of it (deflating). I took a deep breath. Readied my standard answer. But at that moment conflicting narratives went through my head, one being, "not this question again!" I swallowed my usual response. Smiled. And instead said, "good question." This is why... Knowledge Management, ...
 
When Senior Managers Won't Collaborate
22.02.2015
Today's professional services firms face a conundrum. As clients have globalized and confronted more-sophisticated technological, regulatory, economic, and environmental demands, they've sought help on increasingly complex problems. To keep up, most top-tier firms have created or acquired narrowly defined practice areas and encouraged partners to specialize. As a result, their collective expertise has been distributed across more and more people, places, and practice groups. The only way to address clients' most complex issues, then, is for specialists ...
 
Your HR Department Hates You: How Corporate Overseers Exploit Workers
22.02.2015
HR culture is killing innovation and dehumanizing the workplace. For most of the 20th century, corporations got along just fine without human resources departments. Instead, they had personnel managers who found new employees and handled the welfare of those on payroll. Personnel managers were pretty low on the corporate totem pole, quietly administering a multitude of banal tasks. But something began to change in the 1980s. With the arrival of globalization and the Information Age, corporate stability gave way to rapid, unpredictable change. Corporations ...
 
Von der Revolution zur Transformation?
20.02.2015
von Siegfried Lautenbacher - Der Begriff Transformation prägt die Social Business Arena 2015. Das ist insofern kein Wunder, als Social Business als Wegbereiter für die digitale Transformation gilt. Der Begriff der Transformation löst damit den Begriff der (digitalen) Revolution ab, auch wenn die mobile Revolution des digitalen Arbeitsplatzes bzw. die Frage, wo die Revolution diesbezüglich stecken würde, noch in der vorher verwendeten Begrifflichkeit verbleibt. Der Wechsel der Begriffe erfolgt dabei nicht zufällig: Denn während Revolution einen grundlegenden ...
 
Ellen Trude: Rom ist auch nicht an einem Tag gebaut worden - warum sollte das mit der digitalen Transformation so geschehen?
20.02.2015
Derzeit geht es Schlag auf Schlag mit unseren Experten-Interviews. Daher hier nun die nächsten spannenden Antworten zu unserem Fragen zur Revolution des Digital Workplace - diesmal von Ellen Trude. Ellen Trude ist Expertin zum Thema Social und Workplace Learning - sie war mehr als 25 Jahre im Bildungswesen der Bayer AG beschäftigt und dort auch in Projekten zum Thema Enterprise 2.0 sowie neuen digital-sozialen Fortbildungsmaßnahmen involviert. Sei 2012 unterstützt sie als selbständige Expertin diverse Unternehmen in Fragen zum Community Management, ...
 
Alexander Kluge: Erfolgstipp - Gemeinsam mit den Enthusiasten Signale in der Organisation setzen!
20.02.2015
Im Moment freuen wir uns, dass wir hier jeden Tag einen anderen Experten mit seinen Antworten in unserer Experten-Reihe vorstellen können. Die heutigen Antworten kommen dabei von Alexander Kluge (auf Twitter: @alecmcint). Er beschäftigt sich als Berater seit fast zwanzig Jahren mit den drei großen "K": Kommunikation, Kooperation und Koordinierung von Geschäftsprozessen. Als strategischer Berater und Coach betreut er Projekte an der Schnittstelle zwischen Organisationsentwicklung und IT und hilft Unternehmen bei der digitalen Transformation ihrer Geschäftsmodells. ...
 
Social Collaboration: Quick Wins und Empfehlungen für Einführung
20.02.2015
von Frank Hamm - Im Dezember letzten Jahres starteten wir mit unserer Interviewreihe "Digital Workplace Revolution 2015" zu Social Collaboration, Enterprise 2.0 und Digital Workplace. In diesem weiteren Zwischenfazit geht es um Prozesse für Quick Wins und Empfehlungen für die Einführung. In der Interviewreihe im Vorfeld der Social Business Arena @ CeBIT im März stehen uns mehrere Experten Rede und Antwort. Nach dem Fazit zur "Begriffsverwirrung Social Collaboration, Enterprise 2.0 und Digital Workplace" und dem Fazit zu substantiellen Erfolgen und guten ...
 
Shift from Knowledge Hoarding to Knowledge Sharing
20.02.2015
"An investment in knowledge pays the best interest." - Benjamin Franklin - Each employee brings their own skill set and experiences that can be harnessed and molded into business assets. Creating and cultivating a dynamic culture for team members is vital to a cohesive and collaborative workflow. Having knowledgeable staff is invaluable in setting you apart from competitors, but the most critical part of staying one step ahead is to have your team sharing their knowledge transparently with one another. Facilitating and promoting the business value of ...
 
Deep Disruption: New Insight For Social Era Organizations (Part 1)
20.02.2015
There's little argument that, for organizations of all kinds, disruption is now a critical topic of conversation. As the digital networking of nearly everything in our lives rapidly errodes any notion of "business as usual", more than ever we're forced confront the unexpected. However, for many, this growing experience of disruption pushes us to confront a unsettling irony; that is, while disruption has become an increasinly pervasive part of our lives, recent discussions on the topic view it as heroic strategy to insure dominance and stability. This ...
 
Bosch - when use cases support connections
20.02.2015
by Gloria Lombardi - When it comes to engaging about 290,000 staff in 50 different countries, getting them to collaborate in over 20,000 online communities of the enterprise social network (ESN) is about as high a challenge as you can get. Frank Bock is the Project Director responsible for Enterprise 2.0 adoption at the German engineering and electronics company Bosch. Since the beginning of 2012 he has worked on making Bosch Connect, the IBM Connections- based internal platform, the enabler of a new way of working and communicating inside the company. ...
 
New Blog Series: Adopting Collaborative Business Tools
20.02.2015
The Challenge As the Director of Community Management at Sitrion, I get to spend every day working with our amazing customers, who are the champions, evangelists, developers, technology owners, communications managers, strategy consultants, change agents, innovators, and general believers that the future of work is bright, and that technology is making work better every day. This pretty much sums up the core of who I am, and at one time or another I have held every one of these roles either by title or by job function. What really strikes me as interesting ...
 
The Power of Therapy ...sharing our pains and learning from each other
20.02.2015
I am a real believer in the old saying that a problem shared is a problem halved. In the world of ESNs and Social collaboration I have come to realise that it could not be a truer saying. How many of us on our journeys to stand up, rollout, foster uptake and drive adoption of our respective ESN platforms have found ourselves wondering "there must be others out there who are dealing with or who have dealt with this exact same issue ...... I wish I could connect with them and talk through how they approached things.."? For me as the lead for ESN in a ...
 
Some Principles of Knowledge Management
20.02.2015
by Thomas H. Davenport - More than ever, companies are realizing that their real advantage lies in what they know. But how do you manage knowledge? We do not know one millionth of one percent about anything," said Thomas Alva Edison who probably wouldn't have appreciated Professor Davenport's observation that the most valuable asset companies have is the knowledge of their employees. More than ever, companies are realizing that their real advantage lies in what they know. But how do you manage knowledge? Enunciating 10 principles of knowledge management, ...
 
Removing waste from the KM supply chain
20.02.2015
by Nick Milton - There is a lot of value on using metaphors as different ways to look at KM, and recently I have gained a lot of value from using the metaphor of a Supply Chain. Can we use a Lean Supply Chain as a model for Lean KM? Knowledge has a user - the knowledge worker who needs to make a decision or plan an action - and it has a source - usually someone else's experience. The KM supply chain consists of getting the knowledge from the source to the user in the most effective, efficient and timely manner. In the industrial world, much work ...
 
Fostering Economic Value
20.02.2015
Despite the economic downturns, the technology sector is alive, making sure Moore's Law continues to hold networks continue to proliferate, particularly through social media. Along with networks, the amount of data traversing them is also consistently increasing. According to ABI Research, the number of wireless devices connected to the internet will more than double from the current level (16 billion by the end of 2014), with 40.9 billion forecasted for 2020. This is an information-driven economy, where the ability to manipulate and exploit surging ...
 
20 years of a World Gone Digital
20.02.2015
Here are some reflections on twenty years of a World gone social, mobile and digital, triggered by the fact that I passed the anniversary of my 8th year on Twitter at the weekend. Coincidentally, 14 February was the same day YouTube came in to being 10 years ago in 2005. It started me thinking about how so much of the social networking and mobile communications fabric that has changed our World and way of living and working so dramatically, only came in to being in the last 10 or 11 years. [...] ...
 
The True Value of Social Business is Still to be Unlocked
19.02.2015
Realising the value of any business initiative - especially when it involves some form of transformation or change management - can take months or even years. In fact, the benefits of some changes can continue to accrue for decades. Little wonder then, that business is taking time to bring its social media / social business programs to account. After all, it's not just about allowing Facebook access through the firewall and launching a new Fan Page. For business to generate value from their investments in social initiatives, integrated programs need ...
 
8 Knowledge Management Pitfalls to Avoid
19.02.2015
Managing what employees know is a major factor to competitive success. And many companies have made valiant attempts at knowledge management (KM) in a bid to reap all the potential benefits. But in some instances, plans fall through, things go wrong and the KM effort fails to yield all the benefits that it could have achieved. So how do you ensure that yours doesn't fizzle out? Well first, be sure to avoid some of the common traps. Here are 8 pitfalls to avoid. Failing to align the KM effort with a business need Failing to understand users and connecting ...
 
Knowledge Management is a Process of Continual Renewal
19.02.2015
"... So the learning of one, becomes the learning of many." Much is written about what KM is, and is not. I have always viewed KM from its ability to create value in an organization ... "Creating Value from Knowledge." KM is among other things a "business discipline, a concept, a strategy, a series of implementing practices." For me, KM is always about context, application in context, solving business or operational challenges, and developing and defining better solutions based on "connection, collection, and collaboration." I was looking through the ...
 
Top 5 actions to improve KM satisfaction: Culture not in the top 4
19.02.2015
The following is taken from The 2015 Global Knowledge Management Observatory© Report (second edition). This comprehensive report into the state of KM is available as a FREE download; with 729 respondents from 56 countries, the report poses interesting challenges for KM practitioners that need to be addressed if the function is to be seen as a viable business proposition. This excerpt looks at improving satisfaction. Respondents were asked to provide the top 5 actions that could improved satisfaction in their organisation. Responses were coded and analysed, ...
 
The Quantified Self Goes Corporate
19.02.2015
Many companies have a conflicted relationship with the data they gather about themselves and their customers. They undertake dozens of analytical information-gathering initiatives -- on cross-selling, upselling, customer acquisition, new product introduction, or inventory management. Novel and ambitious projects at the outset, they tend to have very short shelf lives. Each remains isolated from the rest, providing only glimpses of insight for narrowly defined purposes. In the end, despite years of investment in data analytics programs and technology, ...
 
15 Ways to Impress Other People
19.02.2015
Half of the world's problems might happen because people need to show off to other people. Here's how you can be part of the solution. "The need to impress others causes half the world's woes. Don't add to them. Be real, not impressive," said the late American spiritual teacher, author, and philosopher Vernon Howard. The need to impress other people motivates our lives. The need to impress other people will impact the clothing we wear, vehicles we drive, careers we select and technology we use. It often is elusive, unfortunately. ...
 
Working Out Loud
18.02.2015
von Jochen Adler - Geisteshaltung, Handwerkszeug und Schlüsselqualifikation: warum ich mich für "Working Out Loud" engagiere. Vernetzung: wir sehen, wir spüren -- wir verzweifeln Ich bin Berater für Organisationen, die sich auf den Weg in die digital vernetzte Zusammenarbeit machen, zudem auch Dozent für verteiltes Projektmanagement. Jeden Tag spüre ich im Gespräch mit Kunden und in ihren Aussagen das alltägliche Dilemma: Wir sehen: Digitalisierung, Vernetzung und Transparenz verändern unser Zusammenleben und unsere Gesellschaft schnell und radikal. ...
 
Warum Social Intranets scheitern können
18.02.2015
von Lutz Hirsch - "Soziale Plattformen für den unternehmensinternen Gebrauch gewinnen stärker an Bedeutung. Doch welche Klippen muss man umschiffen und welche Widerstände überwinden?" Durch den Wandel der Kommunikationskultur nutzen immer mehr Menschen soziale Plattformen wie Facebook oder Twitter. Es werden weniger E-Mails geschrieben, das Telefon wird eher zum mobilen Zugriffspunkt für die favorisierten Social Media Sites und ist immer weniger ein Sprachgerät. Das Beratungsunternehmen Atos hat für seine 70.000 Mitarbeiter eine Zero eMail Initiative ...
 
What Are the Required Skills for Today's Digital Workforce?
18.02.2015
by Dion Hinchcliffe - As I spend a great deal of time every year looking at the latest technological advances for the enterprise, I've noticed a trend in recent years that's long been true but is clearly markedly accelerating. That trend is that technology has officially pulled well ahead of the workplace skills of even the most proactive manager or line worker. It's not that the digital possibilities are getting ahead of our businesses, it's that high technology itself is proliferating so rapidly in terms of potent and truly transformative new products ...
 
10 Simple Ways for Leaders to Engage with Social
18.02.2015
In my last post, I talked about how simplifying participation can help reluctant leaders engage on your internal community. Assuming they understand why it's important, providing simple ways for them to engage, coupled with triggers to do so, can get them started. After these smaller steps become habits, the barrier will be smaller - and the motivation may be higher - for bigger changes like communicating via blogs on a regular basis. Here are ten practical ways to engage leaders that involve minimal time or effort on their part. Some of them have clear ...
 
5 Tips All New Community Managers Should Consider in the First 60 Days
18.02.2015
Picture this scenario - you are interviewed for an internal community management position at an awesome company. You're already comfortable with community management best practices, the company's community platform and you were able to eloquently answer all the questions based on your past experiences. After three phone interviews and five face-to-face interviews you got the job. Now what? Before you stir the pot too much with your big plans and ideas, refresh yourself on a few best practices to set you up for success as a new Internal Community Manager. ...
 
Enterprise social networking profiles as strategic asset
18.02.2015
Enterprise social networks (ESN) and related social collaboration tools have made their way into enterprises over the past few years. User experiences have evolved to be more intuitive, the environments have become richer with integrations and new capacities such as gamification to support engagement and connection, Knowledge workers have adapted to more collaborative, transparent work practices (see Working-Out-Loud) Managers and executives have begun to explore how to express leadership and catalyze broad collaborative purpose across ESNs. This shift ...
 
Stay Alert: The Future of the Activity Stream
18.02.2015
by Sam Marshall How do you keep track of everything going on that might affect your work? It's probably a combination of internal and external social media, email, word of mouth and a whole range of other notifications, an approach that can be both ineffective and overwhelming. Even if you achieve the pristine state of inbox zero, there's no such thing as Twitter zero. "What information consumes is rather obvious: it consumes the attention of its recipients. Hence a wealth of information creates a poverty of attention and a need to allocate that attention ...
 
Employee Engagement 101: Does Your Culture Value Humans?
18.02.2015
by Meghan M. Biro - What's the distance between your company culture and your brand? Answer: There shouldn't be any. A company culture that's authentic and deep will translate through the employer brand, conveying the same tone, the same mission, the same values to job seekers and new hires that it does to fully entrenched (and hopefully engaged) employees. But if we're out of the dark ages in terms of the new World of Work, we're still in the dim outskirts. Consider employee engagement, a key indicator for one thing, more quantitative data (such as ...
 
What's the No. 1 Thing Employees Would Change If They Were the Boss?
18.02.2015
Many managers face the same question every year: What changes should be made to improve our workplaces and our overall levels of employee engagement? One potential source of ideas comes from a recent report by TINYhr's. Titled, The New Year Employee Report, this survey clearly spells out what employees would change - if only they had the power. According to the survey, which asked participants what one thing they'd like to change about their managers, the top five answers are: 15 percent would improve communication 11 percent would want their boss to ...
 
Why Don't People Understand Social Web 101 Already?
18.02.2015
by Marshall Kirkpatrick - How little do people understand about how social networks work and how should we relate to that reality? Why don't people understand Social Web 101 by now? I imagine the literal answer is "because they're busy, success doesn't seem accessible, there aren't good role models, people are disinclined to experiment, etc." But sometimes I'm still in shock. This morning Gary Vaynerchuck put up a blog post pointing out that anyone can post to a hashtag and be discovered by people who click on that hashtag, whether their content is ...
 
What is the best way to drive meaningful change in your organization?
18.02.2015
by Dion Hinchcliffe - Dear Colleague, As they say, it's quite hard to change the engine on the plane on which you're flying. It's just as challenging to rethink an organization while it's in the midst of operating. Meeting deadlines, making performance targets, and keeping customers happy always seems to come first. Thus gaining buy-in for change above other leading priorities is the top challenge I find that most change champions encounter as they try to realize digital and social transformation. However, once consensus for change ...
 
Winning at digital transformation - keys to success and some pitfalls to avoid
18.02.2015
This year may well the year that digital transformation Infographic Winning Digital Transformation - Myndsetbecomes inscribed in the majority of company's strategic initiatives in the developed world. If digital projects abound, many do not live up to expectations or become stuck in the mud. So, who is winning at it? This infographic describes some of the characteristics and the evolution of companies. It tackles such questions as who is leading the program and what are some of the keys to success. In the end of the day, digital transformation is not ...
 
When dragging your organisation into the digital world, remember the end goal
18.02.2015
Digital transformation teams and Chief Digital Officers are all well and good. But in the end you want every employee to be using digital tools on a daily basis. That is going to take training and education. The idea of digital transformation seems to have rocketed up the agenda of many c-suites over the last year. It is heartening to see their enthusiasm and desire to adapt to better serve connected consumers. But in our enthusiasm many are in danger of missing one of the primary objectives. To make use of digital and meet the needs of connected consumers ...
 
Nadine Steinhübel: Stellen Sie sich vor, es ist E.20 und keiner macht mit
17.02.2015
Die Motivation hinter dem Einsatz von sozialen Technologien im Unternehmen ist mittlerweile klar: Vielerorts soll damit eine transparentere Kommunikation, eine verbesserte Zusammenarbeit sowie eine Steigerung der Innovationsfähigkeit ermöglicht werden. Doch die Bereitstellung von Tools alleine macht noch keine Enterprise 2.0 (R)Evolution aus. Denn stellen Sie sich vor, es heisst "Wir machen #e20!" und keiner macht mit. Bei der Einführung von Enterprise 2.0 muss die Motivation des Einzelnen im Fokus stehen! Die Motivation des Einzelnen ist ein wesentlicher ...
 
Warum (echte) Social Collaboration auch nachhaltig ist
17.02.2015
Ende 2014 veröffentlichten das MIT Sloane Management Review gemeinsam mit der Boston Consulting Group und - erstmals - auch mit dem Global Compact der Vereinten Nationen eine Studie mit dem Titel "Joining Forces. Collaboration and Leadership for Sustainability". Die Ergebnisse sind nicht wirklich überraschend, aber bemerkenswert ist doch, dass vor allem dem Thema Vernetzung eine so große Bedeutung zugemessen wird. Noch deutlicher: "The importance of corporate collaboration" verdeutlicht, dass nur eine adäquate Vernetzung und Zusammenarbeit von Unternehmen ...
 
Mit Change Kommunikation zu neuen Prinzipien der Zusammenarbeit
17.02.2015
Wie gezielte Veränderungskommunikation den Erfolg eines Enterprise Social Networks beeinflussen kann. Lecko, eine französische Beratungsfirma im Bereich Digitale Transformation, präsentierte auf dem Enterprise 2.0 Summit in Paris ihre jährliche Studie zur Nutzung von Enterprise Social Networks (Lecko ESN Study #6). An der Studie beteiligten sich 20 Unternehmen mit insgesamt über 100.000 Mitarbeitern. Außerdem wurden 34 Enterprise Social Network Anbieter und Ihre Tools getestet und bewertet. Bewusstsein für Digitale Transformation der Unternehmen Das ...
 
Digitale Entrümpelung
17.02.2015
von Alexander Kluge - Harald Schirmer hat auf Facebook eine Diskussion zum Begriff "Digital Transformation" angestoßen. Der Begriff ist Vielen zu sperrig, weil er zu dominant "digital" ist. Die Fokussierung auf Technolgie allein bringt noch keinen sinnstiftenden Wandel im Unternehmen. Aber ohne eben jene digitale Technologie, und das ist die andere Seite, würden wir die Grenzen zwischen Abteilungs-Silos schwerer aufweichen können, Wissen würde nicht frei fließen und organisationale Hierarchien könnten nicht entrümpeln werden. Die Transformation, der ...
 
How to grow an Enterprise Social Network? Part 2
17.02.2015
In the previous post the difference between an Enterprise Social Network (ESN) and a typical business application was explained and how to start growing an ESN. The beginning is the easy part because you can cover the total user base with the project team involved, ergo synchronous communication one-on-one and one-on-few, in person or by making use of Unified Communication (UC) is still possible, but over time as the network grows, personal synchronous communication will be more replaced by asynchronous community communication. Within Atos we took the ...
 
What are you supposed to do in a community?
17.02.2015
by Stan Garfield - You may be asked to join a community or start using an Enterprise Social Network (ESN) tool. Promotional messages may encourage you to connect, communicate, and collaborate with others. What is often missing from such requests and messages are answers to these questions: What are community members supposed to do? What are community leaders supposed to do? When and how should you use a community or ESN? Community/ESN members should Subscribe, Post, Attend, Contribute, Engage (SPACE): Subscribe: Get email alerts or RSS feeds and regularly ...
 
Community management: The 'essential' capability of successful Enterprise 2.0 efforts
17.02.2015
by Dion Hinchcliffe - Summary:It's not a skill that's been widely understood until quite recently, however community management has begun to move to the forefront of discussions about enterprise social computing as the use of social tools begins to climb the maturity curve. Now it's increasingly proving not just useful but a critical component of Enterprise 2.0 efforts despite an often vague understanding of what it is and where it should be situated in the org chart. You wouldn't provide new software to users without proper support. ...
 
What is Digital Transformation?
17.02.2015
by David Terrar - Summary: Everybody's talking Digital Transformation! The term is very definitely being hyped by some, and is in danger of becoming as diluted in meaning as the "cloud" term as it becomes a catch all for almost anything associated with our new connected, social media oriented world using emergent technology. However, we believe it's an important idea and so this post examines the term and tries to come up with a succinct but all encompassing definition of what it is - better than the many others currently available. Finally we point ...
 
3 Tips to Power Your Knowledge Management Initiatives
17.02.2015
With so much emphasis on how organizations need to be more human to connect with and satisfy their customers, a new report reveals insight around a Gartner prediction that's decidedly unhuman: "By the year 2020, customers will manage 85 percent of the enterprise customer relationship without ever interacting with a human." Quoted in the report, The State of Knowledge Management, the prediction sheds light on the growing self-service economy, while illustrating the importance of knowledge management (KM) across the enterprise. However, the report, developed ...
 
Everything we know about millenials and KM is wrong
17.02.2015
by Nick Milton - Everybody thinks they know how Millenials prefer to work in KM terms. Turns out, these common views are wrong. We all "know" that Millenials love social media, love collaboration, hate formal meetings and dislike email. Baby Boomers on the other hand are supposed to be strangers to social media, and much prefer emails and meetings. However according to this study from Global Research and Consulting, dated October 2014, all of these are myths. [...] What are the lessons we can draw from this? Firstly, do not make any assumptions about ...
 
The iceberg that sinks organizational change
17.02.2015
by Torben Rick - How does the iceberg impact organizational change? Some aspects of organizational culture are visible on the surface, like the tip of an iceberg, while others are implicit and submerged within the organization. Because these ingrained assumptions are tacit and below the surface, they are not easy to see or deal with, although they affect everything the organization does. Organizational change - Be mindful of things below the surface Most of an icebergs bulk lies below the surface. Ships that ignore the ice below the water are in mortal ...
 
Stephan Grabmeier: Die meisten Unternehmenslenker haben einen noch zu geringen Reifegrad in der digitalen Unternehmensentwicklung
16.02.2015
In unserem heutigen Experten-Interview zur "Digital Workplace Revolution" können wir die Antworten von Stephan Grabmeier präsentieren. Er ist Gründer und Geschäftsführer der Innovation Evangelist GmbH und berät Unternehmen zum "Social Enterprise" und zu besseren Innovationsprozessen. Er war über vier Jahre Head of Culture Initiatives bei der Deutschen Telekom AG und leitete dort u.a. das Center of Excellence Enterprise 2.0. Dabei war er tief in die Umwälzungsvorgänge der Deutschen Telekom AG zu einer Enterprise 2.0 involviert. Als Vorstand der Selbst-GmbH ...
 
Bedürfnis nach echter Nähe
16.02.2015
von Wilhelm Bauer - Unsere Arbeitswelt wird immer mobiler. Doch das heißt nicht, dass wir bald alle von zu Hause aus oder im Café arbeiten werden. Wilhelm Bauer, Leiter des Fraunhofer IAO, spricht von einer real-virtuellen Arbeitswelt. Flexibel zu arbeiten, wird in immer mehr Unternehmen möglich. Gerade in letzter Zeit sind viele Konzerne an die Öffentlichkeit gegangen mit Betriebsvereinbarungen, die die Präsenzkultur zum Auslaufmodell erklären. BMW, Daimler oder Merck sind Beispiele. Auch Bosch hat eine Betriebsvereinbarung zu mobiler Arbeit geschlossen. ...
 
Accenture sagt voraus: Komplette Wirtschaft wird kollaborativ
16.02.2015
Gerade haben wir berichtet, dass Collaboration den Arbeitsplatz der Zukunft definieren wird - nun legen die Berater von Accenture noch eine Schippe drauf und behaupten, sogar die Wirtschaft werde mit zunehmender Digitalisierung kollaborativ. Unternehmen werden demnach nicht mehr als isolierte Organisationen, sondern als Teil einer digitalen "Wir-Ökonomie" arbeiten, basierend auf digitalen Plattformen und vernetzten Systeme. Accenture spricht in seiner "Technology Vision 2015" von einer 180-Grad-Wendung in der Art wie wir arbeiten und leben. "Zuletzt ...
 
Der Kopf stinkt: Führung muss anders werden
16.02.2015
Rund 85 Prozent der Berufstätigen in Deutschland sehen großen Veränderungsbedarf der Führungskultur in Deutschland. Hierarchische Macht und personale Führung werde weniger wichtig. Eine Organisation in Netzwerkstrukturen sei am besten geeignet, um komplexe Herausforderungen der modernen Arbeitswelt zu bewältigen. Das könne nur durch einen Paradigmenwechsel der Art und Weise erfolgen, in der wir Arbeit organisieren. Dabei liegen die Mitarbeiter in ihrer Einschätzung gar nicht so weit entfernt von ihren Chefs. Gut die Hälfte der Berufstätigen (rund 46 ...
 
HR-Abteilungen: Vordenken statt verschlafen
16.02.2015
von Willms Buhse - Dass die Digitalisierung neue Anforderungen an Führung und Zusammenarbeit stellt, mag man kaum noch aussprechen, so selbstverständlich ist es inzwischen. Und in vielen Unternehmensbereichen ist das durchaus angekommen: Kein Unternehmen ohne Online-Marketing oder E-Commerce Abteilungen; neue Tools und Methoden der Zusammenarbeit wie Podio, Trello oder Scrum und Kanban strömen ins Unternehmen, online-orientierter Kundenservice ist längst als erfolgskritischer Unternehmensbereich erkannt - auch, wenn hier noch viel zu tun sein mag. Nur ...
 
Internal Social Business for Leaders series: 3. Be yourself
16.02.2015
This is the 3rd and final post in the Internal Social Business for Leaders series. By now, you should have a polished profile in place and be more comfortable with your online social surroundings. We're at the point where you are probably asking: "what now?" Don't worry, here's where the fun begins. You don't have to be a great writer to have an effective presence in your organization's internal social business platform. You just have to be yourself - everyone else is taken anyway, according to popular wisdom. There are no accidental leaders - that's ...
 
Five mistakes leaders make when managing virtual teams
16.02.2015
As a manager and leader of virtual teams, who would you consider the elite group ensuring that your virtual team projects are successful? Would your answer be stakeholders, perhaps consumers of your product or service indicated by revenue, employees, or assigned team leaders? A good answer would be everyone above who are benefactors of the final product. A better answer would be the virtual team employees (members) doing the actual distance work. The best answer would be you as the manager or leader of virtual teams. Managers are the elite group of ...
 
Why Sitting at the Kids' Table is Killing KM
16.02.2015
How to identify your Knowledge Leader and why it matters Knowledge Management promises to add essential value to organizations. In many places across the world, it has done so and continues to do so. The problem is that too many times, in too many places, it hasn't. For KM as a discipline, every such failure is like another small dose of poison that can eventually bring down the entire beast. There are a lot of reasons why a KM implementation can fall short. The road to sustainable success tends to be long. Critical mistakes can be made at any ...
 
Communication and diversity secure system-wide performance
16.02.2015
by Esko Kilpi - In our competitive view of the world, we often think that the most capable are those who are the most competitive, and accordingly that competition creates and secures efficiency. It may be that high performance is incorrectly attributed to competition and is more a result of diversity, self-organizing communication and non-competitive processes of collaboration. Competitive processes lead to the handicapping of the higher-level system that these processes are part of. This is because competitive selection leads to exclusion: something ...
 
Fallbeispiele aus der Praxis: Digitale Transformation richtig gemacht
13.02.2015
Einige Unternehmen haben schon damit begonnen, sich digital zu transformieren - und dabei gewonnen. Für alle Zweifler, die an solch einen Wandel nicht glauben, drei Erfolgsbeispiele aus der Praxis. Jedes Unternehmen sollte die Möglichkeiten wahrnehmen, sich kontinuierlich zu verbessern und zu transformieren, vor allem wenn so viele Möglichkeiten damit verbunden sind - und wenn man es nicht tut, die Existenz des Unternehmens auf dem Spiel stehen kann. Wenn zum Beispiel die Chance besteht, die Anzahl der Kunden zu verdoppeln oder Mitarbeiter doppelt so ...
 
From Inside Out, Speed Your Company's Social Transformation
13.02.2015
"If HP only knew what HP knows," former HP executive Lew Platt once famously said. Now that enterprise social software can spur company-wide, transparent sharing and collaboration, there's no excuse. In fact, providing employees with easy and obvious ways to learn faster together and from each other is proving to be one of the most successful approaches for companies to stay competitive and spur employee esprit de corps. That discovery wouldn't surprise Teresa Amabile, author of The Progress Principle. She found that employees are most likely to become ...
 
9 Tips for Running Amazing Events on Enterprise Social Networks
13.02.2015
Enterprise social software taps the recent explosion in social media to generate employee advocacy and provide a platform for workers separated by department, location, or time zone to discuss things together. Now, businesses are using enterprise social networks to host interactive online events around specific topics. Employees can join the group hosting a predetermined event, and can ask questions and get answers in real time from experts on the topic. The idea behind an enterprise social media event is similar. It gets employees from around your ...
 
Why Social Fluency Should Be Required in the C-Suite
13.02.2015
According to a 2014 study by DOMO and CEO.com, 68% of Fortune 500 CEOs aren't on any of the five major social media channels (Twitter, Facebook, LinkedIn, Google Plus, and Instagram). While most CEOs have mandated their marketing departments use social because "it's just something we need to do," they themselves are saying, "but that doesn't mean I need to be on social media." There are at least two flaws with this scenario: expectations and credibility. Expectations Credibility Rise of the ESN Lack of Time Making the Culture Leap [...] ...
 
Featuring external social media on the intranet
13.02.2015
Over the last few years the popularity of external social media has had a significant influence on intranet design and direction. There has been the rise of enterprise social networking, features such as Pinterest-style boards and a growth of employee blogs. Many intranet teams are now choosing to incorporate elements of external social media on their intranet, particularly on the homepage. This includes feeds from corporate Twitter and Facebook accounts as well as images from Instagram or Flickr. Despite the growth and normalisation of the "social ...
 
How to treat knowledge in product development - 10 principles
13.02.2015
by Nick Milton - Kennedy, Harmon and Minnock's excellent book "Ready, Set, Dominate" takes a knowledge-centred view of product development, inspired by practices of Toyota Motor Company and refined through application to a wide variety of industries across the globe. Here are the ten principles that they list in the conclusion to the book (my explanation in italics). Knowledge is both the raw material and the output of product development Set-Based Knowledge is infinitely more valuable than Point-Based Knowledge (this means that generically applicable ...
 
Jon Iwata on IBM's Policy of Social Media Freedom
13.02.2015
"I think corporations are, by and large, over the delusion that they can permit or disallow their employees from using so-called social media. But we had the debate, you know, we had the debate back when blogging burst on the scene about whether or not we should allow this." Those are the words of Jon Iwata, IBM's senior vice president of Marketing & Communications, as well as friend to everyone's favorite game show-winning supercomputer, Watson. As the man responsible for framing the "voice" of the IBM brand, Iwata has made his fair share ...
 
Fast Innovation, Slow Adoption: The Growing Digital Divide
13.02.2015
by Cecil Dijoux - On January 9th 2007, I was just hanging around on the web when my dear friend and Web 2.0 mentor Frédéric Brunel dropped me a mail : "Cecil stop whatever you're doing right now and go and see this : His Steveness is introducing the iPhone. The world won't be the same again". (If you want to watch the live stream, it's online : Endgadget saved the day). If there is a year to be marked as a milestone as the kick-off of the major innovations we have witnessed recently, 2007 is a great contender. Later that year, Twitter became an instant ...
 
What have you done today to fight disengagement in your company
13.02.2015
by Cecil Dijoux - The employee disengagement topic has been all the rage for the last few years. It has become the new major waste we want to address in Corporatica. Many studies (McLeod's being the most inspiring to me), many blog posts, there are tons of thinking about it. But what about the doing? I hear many people whingeing about it: "the teams are not engaged, they don't walk the extra-mile, yada yada yada ..." When I hear this, I tend to become impatient and feel like asking that question: how about you? What have you done today to fight this ...
 
Enough Leadership. Time for Communityship.
13.02.2015
by Henry Mintzberg - Heard the word "leadership" lately, for example in the last five minutes? We are obsessed with leadership: say organization and we think leadership. That's why those organization charts are so ubiquitous. They tell us who sits on top of whom, but not, for example, who talks with whom? Must we be so fixated on formal authority? Ever heard the word "communityship"? If not, fear not: you won't find it in a dictionary.1 Too bad, because we need it to put leadership in its place. Say "leadership" and you invoke the image of an individual--at ...
 
Employees Want Better Communication And Collaboration
12.02.2015
The traditional idea of "teams" at work has been threatened by evolutions in workstyles and technologies. As increasing numbers of employees are flexible, mobile and globally dispersed, in-office team dynamics that are so crucial to morale and productivity must adapt or risk extinction. In our recent survey of over 1,200 American knowledge workers, my company, PGi, unearthed some interesting expectations and desires for the New Year. Among them are insights that all organizations should keep in mind when planning for 2015, such as technologies workers ...
 
Why No One Is Logging On To Your Enterprise Social Network
12.02.2015
One of the biggest buzzwords in social business today is adoption. Executives and employees may be willing to try a new tool or platform once, but many businesses are struggling to retain those users and ensure ongoing engagement. If you or your team are having trouble growing adoption of your enterprise social network, it's likely because of one (or more) of these reasons: Wrong Platform No Easy Access Lack Of Training Not Enough Promotion Low Activity [...] In all honesty, it is almost impossible to get every employee in a business using an enterprise ...
 
The growing evidence for social business maturity
12.02.2015
by Dion Hinchcliffe - Summary: The journey of social software for changing the way we work has been a long and winding one. Now some organizations are going well beyond the basics to capture shared value. In Paris last week at Enterprise 2.0 SUMMIT 2015, it was shortly after the CIO of one of the world's largest organizations began walking through the progress of social business within her organization that the realization hit: The leading edge companies are not really talking about adoption any more, that part is largely done, though plenty of ...
 
Zeven tips voor het invoeren van een social intranet
12.02.2015
Tijdens het seminar "Op naar dat social intranet", discussieerden drie enthousiaste sprekers, en een evenzo enthousiast publiek, over de do's en don'ts bij het invoeren van een social intranet. Een social intranet heeft een grote impact op een organisatie en het blijkt een uitdaging om iedereen erbij te betrekken. Daarom zeven tips die kunnen helpen bij een social intranet transitie. Wat werkt wel en wat werkt niet? Gebruik thema's, geen afdelingen, bij het inrichten van community's Niet meer dan honderdvijftig deelnemers in één community Formuleer ...
 
Digitale reclame vs. digitale transformatie: waar ga jij voor?
12.02.2015
Digitale marketing is niet makkelijk. Elke dag wordt er een nieuw buzzword geboren, staat er een nieuwe applicatie in de schijnwerpers en komt er een nieuw digitale marketing-platform op de markt. De breedte van het vakgebied maakt het definiëren van een digitale strategie steeds moeilijker. Daarom is het goed om eens te gaan kijken naar uitersten wat betreft invalshoeken. Mijns inziens zijn dat de volgende twee: digitale reclame en digitale transformatie. Twee definities 'Business as usual' versus iets nieuws Ikea: schitterende digitale reclame, maar ...
 
The 7 most important business drivers for Knowledge management
12.02.2015
by Nick Milton - As part of our Global Knowledge Management Survey earlier this year, we asked our respondents about the business imperatives which drove them to invest in Knowledge Management. We recognised 7 main business drivers, and these are listed below, together with the weighting assigned to this driver by the survey respondents. High numbers equal high weighting. It's important to realise that the actual KM framework may be independent of the business driver, and that there will be framework elements which are common to all approaches. ...
 
Knowledge Transfer requires dual accountability
12.02.2015
by Nick Milton - Imagine an experienced practitioner transferring knowledge to a younger colleague or group of colleagues. Who is accountable for ensuring effective knowledge transfer? The answer is that the accountability is equally shared. It's like a football pass - both the thrower and the catcher are responsible for making a successful pass. Not only is the accountability equally shared; both parties need to be equally involved, and both need specific skills. The experienced person needs to be willing and able to share their knowledge. They ...
 
Accenture Digital Double Down & Responsive Organisation
12.02.2015
by Simon Terry - I recently shared a statistic on twitter on the need for digital transformation from a new piece of Accenture strategy and was queried by Ragnar Heil on the comparison of the Accenture recommendations to the Responsive Organisation. In this post, I compare the two approaches. Similar Rationale A Game Change Purpose vs Growth Customer-led Recognition of Changing Organisation Company vs Network Planning vs Experimentation Need for Change Management Communicate vs Transparency [...] Summary: The two approaches are very similar and reflect ...
 
Social Collaboration: Substantielle Erfolge und gute Strategien
11.02.2015
von Frank Hamm - Am 11. Dezember letzten Jahres starteten wir mit unserer Interviewreihe "Digital Workplace Revolution 2015" zu Social Collaboration, Enterprise 2.0 und Digital Workplace. In diesem weiteren Zwischenfazit geht es um gute Strategien und die Frage nach substantiellen Erfolgen bei den Unternehmen. In der Interviewreihe im Vorfeld der Social Business Arena @ CeBIT im März stehen uns mehrere Experten Rede und Antwort. Nach dem Fazit zur "Begriffsverwirrung Social Collaboration, Enterprise 2.0 und Digital Workplace" geht es um die Fragen nach ...
 
Alles begann mit "QWERTYUIOP" - Von unserer Hassliebe zu Corporate E-Mail
11.02.2015
von Siegfried Lautenbacher - Email bestimmt unsere Business Kommunikation seit über 40 Jahren. Wir lieben Email - weil sie so einfach ist und wir alle erreichen. Wir hassen Email - weil wir ihr nicht auskommen, sie langsam ist und so anti-social. Die Alternative Enterprise Social Network war mit großen Hoffnungen gestartet, konnte sie aber nur teilweise erfüllen. Wie geht es also weiter mit der Corporate Email? Vielleicht könnten wir uns an der Zukunft des Autos orientieren. Vor rund 44 Jahren drückte Raymond Tomlinson das erste mal auf den "Send"- ...
 
How social networks are set to change communications in business
11.02.2015
by Gerard Richardson - There was a time, before the onset of the internet, when news was controlled by relatively few media outlets. To influence the news agenda your only choice was to go through one of these channels, and the news corporation themselves would be the arbitrary judge of whether your story was newsworthy or not. The world has moved on considerably since these times, with social or 'web 2.0' technologies like Twitter and WordPress giving voice to literally anyone with a desire to express something, however profound or pedestrian ...
 
Five Strategies for Building Transparency In The Workplace
11.02.2015
by Jeanne Meister - In the frenetic 21st century, when employees job-hop at an alarming pace, customers' preferences change on a dime, and every week could bring a paradigm shift to the business world at large, what sets successful companies apart is one thing: loyalty. Loyal employees keep operations steady, prioritize long-term success, and preserve priceless institutional knowledge. Achieving employee loyalty - is a goal that for many companies proves elusive. But increasingly, statistics point to one corporate principle that correlates with happy, ...
 
E2.0 Paris: A Summary in Case Studies
11.02.2015
Along with many of our extended network, Lee & I spent a few days in Paris last week at the Enterprise 2.0 summit hosted by Kongres Media. It's always a pleasure to attend and hear about the latest developments within a community we have enjoyed being part of for many years. Since Lee already blogged his keynote, I thought I would share my own summaries of the key case studies. They create a fantastic picture of the progress has made in E2.0 in Europe, but also demonstrate the journey ahead for even the most forward thinking, mature social businesses. ...
 
Can Behavior Design Help Reluctant Leaders Engage on Your Social Platform?
11.02.2015
Multiple studies have established that leader participation is critical to reaping the benefits of an enterprise social network (ESN) or social intranet. Their participation lends credibility to the platform, models behavior for others, and according to an MIT Sloan Management Review study, creates "benefits in terms of improved information flows, collaboration, lower turnover and higher employee motivation." The MIT study makes it clear that leader participation isn't something that can be "handled" by the corporate comms department if it is to be ...
 
How to Manage an International Community
11.02.2015
In today's globally connected business world, many consumers and business decision makers find out about new products and services via conversations on social media and other online communities. Because of this trend, most growing international companies have community managers, all of which have certainly encountered some of the joys - and pitfalls - of community management. Often, your existing customers or users are your best brand advocates. These customers share satisfying customer experiences with their friends, families and networks on social ...
 
The role of the Quantified Organisation in Digital Transformation
11.02.2015
by Lee Bryant - The E2.0 Summit in Paris last week was a great chance to catch up with what leading companies are doing to take forward their E2.0 and social business efforts beyond technology adoption and towards Digital Transformation of their organisations. My keynote there was about the idea of a Quantified Organisation as a method for managing and measuring Digital Transformation. Beyond ESN adoption The curator of the E2.0 Summit, Björn Negelmann has seen the field evolve considerably over the past decade, and asked in his introduction whether ...
 
Digital Transformation Evolves With Your Corporate Culture
11.02.2015
by Rawn Shah - Digital Transformation brings back the notion that processes cannot and should not be entirely stripped of the person or role executing them. For years we have looked at a process as an idealization of how things happen, and stripped out the messy detail of who makes things happen. This is where knowledge expertise and experience improves or accelerates the process. Without it, we are simply looking at a system that ignores such accelerators just so we can have a lowest common denominator of predictable activity. At the annual gathering ...
 
The KM 1.0 myth revisited
11.02.2015
by Nick Milton - On a regular basis we see blog posts or linked-in pronouncements that "KM 1.0 was a failure - better try KM 2.0". This is usually a myth. Usually the poster is suggesting that the "old, failed KM" was about technology, about "command and control", about collecting information, and about organising content. The "new KM" that they usually espouse is about connecting people, about freedom, about conversation, and (usually nowadays) about social media. The picture that is pointed of "old KM" is usually wrong, and the picture that is painted ...
 
Nächste Schritte in der digitalen Transformation - Leuchttürme verbinden
10.02.2015
von Sebastian Thielke - Man nennt sie gerne Leuchttürme und Vorzeigeprojekte - erfolgreiche Umsetzung von Enterprise 2.0, digitaler Transformation oder auch Social Business Einführungen. Sie spielen eine wichtige Rolle im Etablieren von Veränderungen, im Akzeptieren der Dynamik der Weiterentwicklung und sie sind natürlich die Laborräume, um den gewagten Sprung nicht im gesamten Unternehmen zu riskieren. Viele Unternehmen befinden sich an in diesem Stadium der Neugestaltung. Doch wie gelingt der nächste Schritt. Einfach! Brücken schlagen, verknüpfen, ...
 
Enterprise 2.0 Summit 2015 - ein Rückblick
10.02.2015
von Alexander Kluge - Der Enterprise 2.0 Summit in der letzten Woche war der richtige Ort, um sich mit Kollegen, Anwendern und Vordenkern über neue Organisationmodelle und Arbeitsplätze der Zukunft auszutauschen. Die Diskussion ist zunehmend bestimmt von den Herausforderungen des Change Management, der Einbindung aller Hierarchie-Ebenen, der Überzeugung des Top-Management - die technische Komponente rückt zu recht in den Hintergrund. Mit der Frage nach der Relevanz von Social Business und der erhöhten Aufmerksamkeit für das Thema im Management rückt ...
 
Meine persönliche Reflektion zum Enterprise 2.0 Summit in Paris
10.02.2015
von Joachim Niemeier - Die digitale Transformation der Unternehmen setzt sich fort Letzte Woche fand der Enterprise 2.0 Summit in Paris statt. Nachdem ich jetzt ein paar Tage zurück bin, mir die wichtigsten Tweets in Form von Storify-Zusammenfassungen angeschaut und die ersten Berichte von Kollegen gelesen habe, stellt sich jetzt die Frage, was denn für mich die wichtigsten Erkenntnisse vom Enterprise 2.0 Summit in diesem Jahr waren. Zunächst einmal konnte man sich der scheinbar wieder in Mode gekommenen Begriffsdiskussion nicht entziehen. Vor rund ...
 
9 Ways to Improve Employee and Customer Communication
10.02.2015
In today's fast-paced world, where it seems almost everyone suffers from some degree of ADD, it is harder than ever for companies to get people's attention. This applies not just to consumers (prospective or existing customers) but to employees as well. So what can you do to improve your internal (employee) and external (customer) communications, so that people will pay attention to, read and respond to your messages? Dozens of marketing and communication experts share their nine top strategies for improving business communication. Internal (Employee) ...
 
"You reply to the easiest emails first. As your inbox count goes down, the difficulty level goes up"
10.02.2015
Chris Dixon created a stir on Twitter with these two sentences that we couldn't help but use as a headline for today's blog post, as it points out once more the daily chore of reading the pile of emails that keep adding up. The struggle to achieve Inbox Zero seems the greatest possible achievement for the digital citizen. Luckily, it turns out that you're not the problem. The problem is email itself. This is how to fix it. Most of the tips and tricks that promise to bring law and order into your messy Inbox have largely proven counterproductive or impossible ...
 
Tips to Build Your Online Community Manager Team
10.02.2015
Does this sound familiar? A single community manager, working in a part-time capacity, is taking care of an online community. The community is successful: it attracts new members, who create more discussions, which in turn attracts even more members. Before long, the community manager is presented with a "good problem" to have: the need to grow the team. CMAD Hangout on Building Your Community Team Know When to Grow the Team Know How to Grow the Team Know How to Find New Team Members Know How to Gain Executive Buy-In Don't Build for the Sake of Building ...
 
Designing a Social Employee Pilot Program
10.02.2015
by Cheryl Burgess - If your organization had a voice, what would it sound like? Who would be speaking? Would it be the higher-ups in the C Suite, your employees and coworkers, or all those voices resounding as one? Last year, I had the privilege of delivering a talk called "The Rise of the Social Employee" at TEDx Navesink (@tedxnavesink). In the speech, I followed ideas first presented in our book The Social Employee (McGraw-Hill, 2013), co-written by myself and Cheryl Burgess (@CKBurgess). To give my talk a better contextual basis, I also used my ...
 
9 influencing tactics to use when promoting KM
10.02.2015
by Nick Milton - The Farnham Street blog (reporting on the book Mind Gym) describes nine tactics you can use to influence others, while making the point that "it is essential that you understand the other person's reasons so you can use tactics that will work to persuade them, as opposed to tactics that would work on you." Let's see how these nine tactics can be used when promoting Knowledge Management Reasoning Inspiring Asking Questions Cosying Up Deal Making Favour Asking Using Silent Allies (aka social proof) Invoking Authority Forcing [...] ...
 
Strategic Employee Branding: Optimize Your Talent to Gain People Advantage
10.02.2015
We can never overemphasize the importance of the right talent to business success. As Claes Peyron discussed in his "9 Steps to a Successful Employer Branding Strategy" blog, attracting, retaining and coaching employees has become a pivotal organizational capability. Organizations need to appoint their "Chief Talent Officer[s]" for the development of such capability. By turning employees into trusted internal advocates or brand representatives in direct contact with customers and other external audiences, organizations can acquire sustainable competitive ...
 
Change Kommunikation innerhalb der Digitalen Transformation
09.02.2015
Enterprise 2.0 Summit 2015, Paris Die Digitale Transformation (des Unternehmens) war dieses Jahr das Thema des Enterprise 2.0 Summit in Paris, zu dem sich jährlich Experten und Unternehmensvertreter aus den Bereichen digitale Technologie, HR, Change Management, Kommunikation und Social Media treffen, um über neue Entwicklungen in der Digitalisierung aller Bereiche eines Unternehmens und den damit verbundenen organisatorischen und kulturellen Veränderungen zu diskutieren. Denn Technologie ist zwar sicherlich der Auslöser und die Basis für diese Transformation. ...
 
Community Management Essentials
09.02.2015
von Alexander Kluge - Eine der zentralen Botschaften des Enterprise 2.0 Summit: Unternehmen, die aktiv in Community Management investieren, tun sich leichter mit der digitalen Transformation. Wie schnell Enterprise Social Networks tote Dörfer werden, durch deren Gassen der Wind weht, kann man in den zahlreichen gescheiterten Projekten beobachten - McKinsey sprach im letzten Jahr von 80% Misserfolgsquote. Das kann zwar viele Ursachen haben - keine Orientierung an der Unternehmensstrategie, mangelnder Management Support, reiner IT Fokus, etc. - aber ein ...
 
Community management basics for enterprise social networks
09.02.2015
by Virpi Oinonen - Community management (I've also heard the word "animation" being used in this context) used to be a professional practice in the fringes of the communications profession. With the rise of enterprise social networks like Yammer, Jive and what have you, it has suddenly become a key skill in the internal communications toolkit. At the heart of community management is relationship building - or network weaving. People skills are a must. If I would have to describe the perfect community manager he or she would be an empathetic strategist. ...
 
What's in it for me? Articulating the benefits of social collaboration
09.02.2015
When you're putting together your business case for social collaboration, your focus must categorically be on how implementing this type of technology - and the enabling the cultural change that must accompany it - will bring benefits to your particular organisation. This is your top line purpose, it's necessary to get funding and executive buy-in, and it's a cornerstone for everything that follows. [...] To help explain what I mean here, these are some examples of the different perspectives that you need to consider; of course it's ...
 
My digest of the Enterprise 2.0 Summit, Paris (February 2015)
09.02.2015
by Philipp Rosenthal - Summary: I've spent the last 1.5 days with Digital Workplace practitioners and thought leaders discussing the connected enterprise and social media inspired ways of working. Once again I have left the venue inspired and with a lot of food for thought. However, I have to admit that there is a struggle with the transition to the next phase. Various conversations at the conference have confirmed this impression. We have definitely left the age of "technology driven" change (was there one... like ever?). Now we seem to be stuck in ...
 
Has Your Collaboration Strategy Fallen Into The 'Say-Do' Gap?
09.02.2015
Last year, I spoke on "The Power of Collaborative Leadership" to business audiences in The United Arab Emirates, Scotland, England, The Netherlands, Belgium, Canada and four states of the U.S. Audience members represented industries including engineering, manufacturing, retailing, construction, shipping, technology, energy, utilities, printing, pharmaceuticals and consulting - plus a range of government agencies. After my programs, I asked audiences to fill out questionnaires that would give me a sense of their enthusiasm for and commitment to the idea ...
 
Teleworking: How to Create Presence in the Distance
09.02.2015
More and more companies are considering starting a virtual workforce. In reality, around 40% of the jobs can be done remotely, whether it's from home, a coffee shop, a plane, a waiting room or a mall. In the U.S. alone, the demand of teleworking as an option could be as much as 50 million people. The challenge most company owners face is how to make that cultural shift without "losing control" of their employees, results, goals, terms, client interaction, etc. The good news is that technology is on your side and there are many ways you can implement ...
 
Improving engagement with wikis and blogs
09.02.2015
I was having coffee with a lawyer friend the other day who was struggling to improve engagement with a wiki she had set up a few months ago. She thought it was a great wiki, well designed, with plenty of useful content (and as a practising lawyer in the field herself, I'm sure she was right) but it still wasn't really engaging the other lawyers in the community of practice yet. Our conversation reminded me what a common issue this is, for which there is no magic solution. This post is for her and draws together some top tips which I hope will help. ...
 
Knowledge management strategy development: Taking stock
09.02.2015
Nothing like having your back to the wall to do some useful research. Here I am, fishing for ideas on good communication and knowledge management strategies. I addressed how to develop a communication strategy a while back. And though I've shared some ideas on how I would go about a KM strategy, I haven't really synthesised all the stuff I've found useful to do so through the years; so here's some stock-taking exercise for resources dealing with designing and rolling out a knowledge management strategy. Caveat: This is not a simple exercise, as most ...
 
The Five Attributes of a Quantified Core Company
09.02.2015
Many companies have a conflicted relationship with the data they gather about themselves and their customers. They undertake dozens of analytical information-gathering initiatives -- on cross-selling, upselling, customer acquisition, new product introduction, or inventory management. Novel and ambitious projects at the outset, they tend to have very short shelf lives. In the end, despite years of investment in data analytics programs and technology, most business leaders would admit that these initiatives have not yet improved performance in any sustained ...
 
Stefan Pfeiffer zu Social Collaboration: Anfangen. Nicht warten.
06.02.2015
Der nächste Interviewpartner in unserer Reihe "Digital Workplace Revolution 2015" zu Social Collaboration, Enterprise 2.0 und den Digital Workplace für die Social Business Arena auf der CeBIT ist Stefan Pfeiffer von IBM. Stefan Pfeiffer ist für das Marketing der mobilen und Social Business-Lösungen der IBM in der DACH-Region zuständig. Er publiziert neben seinem eigenen Blog Digital Naiv regelmässig auf diversen Plattformen wie ibmexperts.computerwoche.de oder silicon.de. Auf Twitter findet man ihn als @DigitalNaiv. Was steckt für Dich hinter den Schlagworten ...
 
Die neun größten Social Media-Irrtümer
06.02.2015
Bei kaum einem Thema scheiden sich die Geister stärker als bei Social Media. Manche wollen die Marke erlebbar machen, andere mehr verkaufen, und wieder andere finden Facebook, Twitter und Co. eigentlich überflüssig. Die Geschichte von Social Media und Marketing ist eine Kette von Missverständnissen und Mythen Hohe Fanzahlen werden gerne kommuniziert, aber letztlich sind sie kein Indikator für den Erfolg von Social Media. Denn eine große Fangemeinde lässt sich durch Gewinnspiele erzeugen oder gar bei einschlägigen Agenturen kaufen. Nur: Was bringen Tausende ...
 
Setup an Enterprise Social Network (#ESN)
06.02.2015
Unofficially, our ESN (Enterprise Social Network) is Yammer, but less than 8% of associates--out of more than 50,000--are registered users. Anecdotally, it appears the level of activity out of this batch of would-be pioneers is negligible. You can log in daily for a week, or more, and not once be greeted by a change in your news feed. More on this later. Officially, our "ESN" is SharePoint. I put that in quotes because the implementation of an enterprise-wide ESN application of SharePoint has yet to occur; it may never happen. Individual business units ...
 
Why You Must Curate Content in 2015
06.02.2015
n 2015, web content will surround us (I think it might even drown us). There will be more content than ever on the web, since the Internet is only growing: so what do we do with this content? How do we find our own great ideas, make our own stamp, and come out with content that matters? One word, with many ideas to come from it: curation. Content curation, I believe, is a foundational key to how to both create (from scratch) and share (other people's work in your industry) great content your fans and followers will engage with and read. In a world of ...
 
Can You Really Let Employees Loose on Social Media?
06.02.2015
Martyn Etherington (Mitel), interviewed by Gerald C. (Jerry) Kane - The Ontario business communications company Mitel is a $1.2 billion business, but you're excused if you're not familiar with it -- yet! "Although we've been around for 41 years, our brand is not well known," says Martyn Etherington, the company's chief marketing officer and chief of staff. Mitel offers services in business communications, voice-video collaborations, business phones and the like, and its website boasts, "We are the business communications experts behind 2 billion calls, ...
 
Why Digital Transformation is the New Black
06.02.2015
It's only February but digital transformation is already strutting its stuff as one of the hottest trends of 2015. Savvy consumers and businesses have realized that quality data goes with everything from finding the best deals on fashions to creating new business models with smart machines. Behind it all are technologies like cloud, mobile, and the Internet of Things (IoT) inexorably being woven into the fabric of everyday life. The changes are profound. IDC expects the installed base of the Internet of Things (IoT) to reach approximately 212 billion ...
 
Accenture Digital: 7 Digital Business Transformation Lessons
06.02.2015
by Vala Afshar - Digital transformation is changing the way we work and live, yet for many people the term digital transformation is still widely misunderstood. "As businesses transform by trying to understand how to deliver better products and services, digital steps in with the set of tools and techniques to get it done," says Mike Sutcliff, (Twitter: @MikeSutcliff) one of the top digital business thought leaders and group chief executive of Accenture Digital. Sutcliff says that digital transformation, defined by Altimeter Group as a "formal effort ...
 
5 Ways to Improve Your Company Culture
06.02.2015
Company culture can be a bit of a mystery. It is a hard, tangible, thing to pinpoint and nail down. What is it? How do you achieve a positive one? Why does it even matter? The answers to these questions are quite different from one company to the next. But rest assured, every single company has a culture, good or bad. One of the challenges in the startup world is establishing what your culture is and should be. When a company is still small it has the luxury of defining culture, setting it on a positive course. That's a very exciting thing, and something ...
 
The Strategic Value of Social Business: What We've Learned
05.02.2015
by Dion Hinchcliffe - Recently, I had the need to gather our latest research from research, clients, and case studies on the established performance of social business for the Future of Work master class I delivered in Paris at Enterprise 2.0 SUMMIT 2015 this week. The intent was to answer this question: What specifically is the business value in social-based ways of working today and tomorrow? By this, I largely mean the design and deployment of enterprise social networks to create better business outcomes. The typical range of benefits can be ascribed ...
 
The Complete Guide To How Every Organization Must Evolve To The Future Of Work
05.02.2015
by Jacob Morgan - Below you will find an infographic that I have shared over the past few days in two separate parts. Part 1 on the evolution of the organization can be read here and part 2 on the evolution of the organization can be read here. Here is the combined version of both of those parts in one giant infographic. The visual was taken from my most recent book on The Future of Work where I researched and spoke with many companies to see how they are evolving. The visual is a compilation of what I see companies doing and more importantly what they ...
 
No, internal communications is not dead
05.02.2015
by Shel Holtz - "Internal communications as a narrowly defined function and approach is dead." So sayeth former BBC HR and Internal Communications Director Lucy Adams, who adds that "a fundamental re-think of communications -- and more importantly relationships -- with our employees is needed." According to a report from O'Dwyer, Adams noted that the all-staff email at BBC is "possibly the most loathed of all internal communication." Well, no shit. And if Adams' description defined the internal communications function, I'd have little choice but to ...
 
How good is your community management?
05.02.2015
by Rachel Happe - Every year at The Community Roundtable, we do our annual State of Community Management research - and over the years it has helped define and refine the discipline of community management. This research has evolved from consolidating qualitative practices, to defining qualitative markers of maturity to collecting quantitative data of objective measures of success. What that means is that we can now benchmark one company's - or one community's - approach to management. Want to know you you score? By taking our 20 minute survey, ...
 
Just thinking...
05.02.2015
Is it true that the best things come in small packages when it comes to knowledge? I came across this helpful framework for thinking about the way we approach the packaging and sharing of knowledge. (Thanks Elizabeth for spotting it). Just in Case Just in Time Just enough Just for me [...] ...
 
Best Advice: Knowledge is not power
05.02.2015
When I went into management, my parents each gave me a piece of advice. My dad told me to always say "Good morning" to people. My mom told me to train someone to take my job. I thought she was out of her mind. "Why would I train someone to take my job? I like my job!" She said: "Yes, and one day you'll get promoted and wouldn't it be nice to tell your boss: 'Here, I trained my hand-picked replacement.'" The more I thought about it, the more I realized she was right. And the more I realized there are very few people in the world who ...
 
What Really Matters To Potential Employees
05.02.2015
Money and perks aren't everything. Here's four things you should be thinking about when trying to hook top talent. I like money. You probably do too. But I'm willing to bet money isn't everything to you. While "money can't buy happiness" is an almost universally accepted value, I find it strange that so many organizations think throwing money at employees is the best way to satisfy the needs of today's modern workforce. The way we work has changed. We've changed. And how we define compensation has evolved beyond just a paycheck and a 401k. ...
 
Wissen in Organisationen braucht Führung, nicht Management
04.02.2015
von Jochen Adler - Wissensmanagement ist so 1990er... Als Berater für Organisationen, die die Vernetzung ihrer Belegschaften zum Wettbewerbsvorteil machen wollen, komme ich sehr häufig mit dem Begriff "Wissensmanagement" in Berührung, in Gesprächen, auf Visitenkarten und Konferenzprogrammen. Und irgendetwas daran fühlt sich falsch an. Jedes Mal. Hier versuche ich, zu erklären, was das ist. Wissen und Information Ich will nicht lange theoretisch ausschweifen, aber kurz klarmachen, dass allein die Beschäftigung mit dem Begriff Wissen in diesem Zusammenhang ...
 
Simplifying the Enterprise Social Media Landscape
04.02.2015
by Gerald C. Kane - There are a lot of platforms your business could use. How do you pick which one fits you best? When executives talk about social media in business, they typically talk about it in terms of specific platforms. They ask: does our company need to have a presence on Facebook, Twitter, LinkedIn, or Snapchat? Should we adopt Yammer, Jive, Sharepoint, IBM Connections, or the upcoming Facebook at Work as an enterprise collaboration tool? The problem with thinking about social media in terms of specific platforms is that it often leaves companies ...
 
A Simpler Way to Get Employees to Share
04.02.2015
A few years back, I helped a large, very compartmentalized and extremely silo-ed global organization launch an internal competition. Its goal was to promote greater sharing of ideas, information, best practice and innovative processes. Leadership recognized that business units and functions had effectively been allowed to ignore the rest of the enterprise. Significant opportunities and resources were left underexplored or untouched. They wanted to signal a cultural change but weren't prepared to spend millions -- or even hundreds of thousands -- to ...
 
How Can My Company Increase Employee Engagement?
04.02.2015
Some of the most inspiring leaders today recognize that employees are at the heart of their business. As JW Marriott said, "If you take care of your people, your people will take care of your customers, and your business will take care of itself." You've probably heard this before. The challenging part is getting past that theory and effectively engaging your team members in a way that drives your organization's success. How do you proactively address and overcome the challenge of increasing employee engagement? We asked our team to share their thoughts. ...
 
Socialogy Interview: Ayelet Baron
04.02.2015
by Stowe Boyd - We need leaders to own and drive two-way communication and stop handing over their responsibilities to functionaries. I regret that I have only 'met' Ayelet via the Internet, through her 'ideas that matter' site and other writings. I completely buy into the memes of authenticity and simplifying work, so it's not surprise we click, deeply, at a profound level. [...] It's time to let go of tools that don't fit where we are headed when it comes to work People, not technology, are the killer app We have one of the biggest leadership ...
 
Why you can't empower someone
04.02.2015
by John Wenger - Effective leading is about enabling (not empowering) - "Empower" is a word that is coming into greater usage by many who manage people. I like to think this is a sign of how much the modern manager is acknowledging the importance of authority and accountability being more diffuse in the workplace and that old-style hierarchies have outlived their effectiveness. I have noticed sometimes, however, that when I hear someone use the word in particular contexts, I bristle slightly, so I have done some thinking as to what that's about. Without ...
 
Fit für flexible Arbeitsformen - nur guter Vorsatz oder schon strategische Priorität?
03.02.2015
In vielen Unternehmen sitzen gerade Führungskräfte mit ihren Mitarbeitern zusammen, um Ziele zu entwickeln, zu operationalisieren und fürs neue Jahr auszurichten. Der Fokus der Führungskräfte selbst verschiebt sich nach einer aktuellen Studie von Hays und IBE von rein fachlichen Aufgaben / Kennzahlen hin zu weicheren, mitarbeiterorientierten Themen. Ein wesentlicher Baustein hierfür sind flexible Arbeitsformen zur Steigerung der Mitarbeitermotivation und Effizienz. Und wie gestaltet sich die Praxis? Die Rückmeldung von knapp zweieinhalbtausend Führungskräften ...
 
6 Ideas for Creating a Culture of Transparency
03.02.2015
You might have heard how Google provides transparency reports showing open information about laws and policies affecting its users. Some companies take transparency a step further, providing open access to company revenue, equity, and even employee salaries -- like social media management company, Buffer, for example. This month, Buffer just announced the newest addition to its transparent company culture: transparent pricing. This shows customers exactly what their money is used for when subscribing. The breakdown reveals everything from money used ...
 
Make Your Enterprise Social Investment a Slam Dunk
03.02.2015
[...] Gartner predicts that 80% of social business efforts will not achieve successful results because of poor leadership and too much focus on technology in 2015. Businesses are quick to implement enterprise social networks, yet failure often results more quickly than the decision to buy the software in the first place. Why? Enterprise Strategies Founder Andy Jankowski most recently led a webinar concerning this phenomenon, focusing on the top five reasons why enterprise social networks fail. "When we moved to social inside of companies we forgot some ...
 
More than half of companies use social media for internal communication
03.02.2015
It's no secret that companies are using social media. There are countless reports about external use. But what about internally? A recent study by Towers Watson shows that 56% of employers are using social media as part of their overall internal communication strategy. The study was pretty inclusive as to what counted as "social media." It includes blogs and social networks (obvious ones) but also included instant messaging and streaming audio/video. Those two counted as the highest percentage of use and overall effectiveness. [...] So while this ...
 
Engaging the Next-Gen Workforce through Collaboration
03.02.2015
by Cheryl Burgess - [...] And so, these panelists were asked what their companies had done to make their collaboration and social networking solutions appealing to their workforce. Each panelist had their own unique way of framing the issue, but ultimately they all agreed that it came down to the why. Companies can't just show up one day, drop a training manual on their employees' desks and say, "Here, read up. We expect you to be doing all of this by next week." Such an approach is abrupt, overly forceful, and devoid of any meaningful context. Even ...
 
Managing Content? Start with Metadata
03.02.2015
To effectively manage and exploit a company's knowledge, you need a metadata plan. The successful implementation of any content-related strategy -- be it data, digital assets or text -- requires implementation of a holistic metadata schema that is supported by technology, people and process. Building a DAM or CMS without a metadata plan is akin to throwing papers in an unmarked box. The systematic organization that metadata provides increases the return on investment of a content system by unlocking the potential to ingest, discover, share and distribute ...
 
Sometimes knowledge just grows - Radiopaedia
03.02.2015
by Nick Milton - Thanks to Lisandro Gaertner (@lisandro) for alerting me to this amazing article on spontaneous, bottom-up wiki-enabled knowledge sharing. Radiopaedia is an online wiki where Radiologists all over the globe share online X-rays that are interesting, unusual, or demonstrate particular aspects of patient cases that others might lean from. [...] So what can we learn from this? I think the primary lesson is that a simple technology solution which serves a knowledge need for a large user base can grow quickly and organically. The barrier to ...
 
The Rise of Social Graphs for Businesses
03.02.2015
If you're a savvy social media user then you've already figured out that the knowledge a tool like Facebook is able to gather about your social connections is not only valuable to you. For you, Facebook's ability to depict your network of friends and the varying strengths of those relationships supports all your mutual information sharing. For others -- third parties -- this "social graph" makes it possible to make personalized recommendations to you, and everyone else. For example, TripAdvisor leverages Facebook's social graph to ensure that, when ...
 
Schlagwortmix für den Arbeitsplatz - Social Collaboration, Enterprise 2.0 und Digital Workplace
02.02.2015
von Sebastian Thielke - Hinter den Schlagworten "Enterprise 2.0", "Social Collaboration" und "Digital Workplace" steckt eine bestimmte Vorstellung des Arbeitsplatzes der Zukunft. Dabei bedeutet Enterprise 2.0 die Weiterentwicklung von Unternehmen unter den Aspekten von Handlungsmöglichkeiten im Unternehmen, die sich als wertschöpfend herausgestellt haben und sich dabei der Techniken, Methoden und Prozessen des Web 2.0 sowie Social Web bedienen. Enterprise 2.0 steht für die Weiterentwicklung des Unternehmens zu einem neuen Modell von Zusammenarbeit, ...
 
Internationaler Certified Community Manager Kurs bei Bosch erfolgreich gestartet
02.02.2015
Die Know How! AG hat 2014 über 70 Mitarbeiter der Robert Bosch GmbH weltweit zum zertifizierten Community Manager qualifiziert. Community Skillset Ziel der Ausbildung ist es, die vielfältigen Aufgaben, Rollen und Verantwortungen eines Community Managers zu erlangen und somit ein umfassendes Skillset zur täglichen Arbeit innerhalb der Community zur Hand zu haben. Gleichzeitig wird dieses Set durch ein aktives Erleben in verschiedenen Rollen gefestigt und erlebbar gemacht. Lernen und Arbeiten verschwinden Lernmedien-Mix | Certified Community Manager [...] ...
 
Der Social Media Manager im Newsroom-Kontext
02.02.2015
von Christian Buggisch - Viel wurde in den letzten Monaten und Jahren über den Social Media Manager geredet - seine Berechtigung, seine Aufgaben und Qualifikationen. Ich glaube: Eine isolierte Betrachtung bringt uns nicht weiter - wir müssen den Social Media Manager im Redaktions-Kontext sehen ... Und in immer mehr Kommunikations-Abteilungen von Unternehmen heißt Redaktions-Kontext: Newsroom-Kontext. Das Newsroom- oder Newsdesk-Konzept stammt ursprünglich aus dem angloamerikanischen Journalismus. In Deutschland war das Handelsblatt eine der ersten Zeitungen, ...
 
Is Blog Commenting a Lost Art?
02.02.2015
Do You Have a Blog Commenting Strategy? 'Say what?' Yes I ask you; do you have a blog commenting strategy? Do you have 'comment goals' for your own blog? Have you ever analyzed your articles to find out why some articles get commented on a lot and other (great) articles get no response at all? Are you curious as to how and why some bloggers just get comment after comment after comment? Have you ever thought about how, why and when you yourself leave comments? How Often Do You Comment On Blogs? What To Do If You Don't Know What To Say In a Comment Who ...
 
The Evolution of the Organization Pt. 2
02.02.2015
by Jacob Morgan - This concept and visual was taken from my new book, The Future of Work: Attract New Talent, Build Better Leaders, and Create a Competitive Organization. A few days ago I introduced part 1 of The Evolution of Organizations so if you haven't read/seen that post yet then I highly recommend you check it out prior to reading this one. Today I wanted to introduce the second part of that graphic (and later I will release a full combines version) which continues to explore that evolution which you can see below. Cloud vs on-premise Women in ...
 
The Electronic Water Cooler - or why Google and Yahoo are wrong
02.02.2015
Waking up this Sunday morning I find myself (again) reading another on-line article that (again) states why telecommuting is a mixed blessing. Yes, it states, the economic, productivity and environmental gains of smarter working and working from wherever you happen to be are now finally indisputable, but however, it goes on to quote so many experts who talk about how 'magical' it is being in the same place together all the time. Sorry guys, that's not magic, that's nostalgia. People (and through them organizations) that believe it is not possible to ...
 
Why Some Organizations Sink Before They Get To Social
02.02.2015
"My CEO just doesn't get it" "We have very little participation in our Community" "My manager says he doesn't have time" "Email works just fine, why do we need to use something new" "Interest was high in the beginning, and then participation just started falling off" "We can't get our executives to participate" "..." The Kraken of Change At IBM ConnectED, there seemed to be a story thread where people, teams, organizations hit the proverbial progression wall as they work to shift their organizations into a more connected and collaborative work place. ...
 
Why It's Time You Joined Twitter
02.02.2015
I can see you rolling your eyes. Don't worry I did too. After all Twitter seems to be everywhere and not in a good way. People taking garish pictures of brunch, gossiping about celebrities and complaining about airline delays. But they do that at work too and somehow you've seemed to navigate that at the water cooler and during conference breaks right? The most-read LinkedIn post I've ever written encourages readers to stop thinking of social media as 'social' but instead as part of 21st century digital business. Wonderfully ...
 
Learn - Remember - Recall. KM is as simple as this.
02.02.2015
by Nick Milton - The way that individuals remember is a small-scale analogue for Organisational Knowledge Management. We acquire knowledge through experience or through learning We store that knowledge in our memory - either short-term or long-term (where it can also be combined with other knowledge as part of our experience base) We retrieve the knowledge when we need it, through the act of recall (often by association). This process works well for individuals, and allows us to build up our knowledge over our lifetimes. Note the two types of memory. ...
 
Meagan's Emerging SA Pro Journey: 10 SA Lessons I Learned from The Lego Movie
02.02.2015
Connections are absolutely everywhere. And I mean everywhere. And there are few things I love more than finding them. It's like a joyous Easter egg hunt, only instead of finding plastic eggs full of jelly beans (mmm - jelly beans), I'm finding new thoughts and ideas and concepts that expand my mind. And that's a lot cooler than sugary treats that rot my teeth--though, admittedly, all of that isn't quite as fun to eat. But it's candy for the brain, and that pretty great. I think one of the most impressive elements of connection is that it shows up in ...
 
What is Digital Business? Is it E-Commerce, the Collaborative Economy, or APIs? Yes.
02.02.2015
by Dion Hinchcliffe - Digital transformation has become one of the very top priorities for large organizations this year, as companies seek to adapt their products and services -- even their very business models -- to the modern marketplace. But literally reinventing a company, changing fundamentally how it engages with and delivers to the marketplace, is perhaps the single largest challenge in business these days. What's more, just about everyone realizes there's too much to do but that one also can't boil the ocean. This means there's often of a vital ...
 
Best Practice, Benchmarking and the Race to Mediocrity
02.02.2015
A few years ago my organisation adopted a new way of working. We implemented it, with the help of consultants, as it had achieved glowing praise during a regulatory inspection at a similar organisation. It was held up as an example of that most intangible of things: best practice. We all had lots of meetings about it. We all had training. And we all did a lot of work to prepare for the arrival of this system that promised to change the way we worked forever. You can probably guess what happened next. Nothing changed. In fact I don't think I ever used ...