#socbiz
Curated hints on Digital Transformation, Enterprise 2.0, Enterprise Social Networks, Social Intranets, Social Collaboration, Knowledge Management, HR 2.0, ... and all the rest
Dr.-Ing. Carsten Rose – Effective: 31.01.2015

Archive 01/2015

Social Business Digest by caro - Archive 01/2015
Social Business ist Mittel zum Zweck der Unternehmenstransformation
30.01.2015
Der deutsche Markt für Social Business wächst jährlich laut einer Studie der Experton Group um 50 Prozent. Bis 2019 soll der Markt ein Volumen von 7,8 Mrd. Euro erreichen. In ihrer Studie grenzen die Marktforscher den Begriff "Social Business" ein und unterscheiden zwischen Lösungen für große und kleine bzw. mittlere Unternehmen. Unter dem Stichwort 'Social Business' stellen sich IT-Nutzer verschiedenste Anwendungen vor, von E-Mail- und Collaboration-Lösungen bis zu Social Media Analytics. Tatsächlich sind diese Anwendungen nur Mittel zum ...
 
Social Business Transformation - Warum es immer noch nicht klappt!
30.01.2015
von Sebastian Thielke - Die große Revolution kommt, ... gleich, ... sicherlich bald aber dennoch recht zeitnah, oder? Eigentlich sind wir ja noch gar nicht so weit und überhaupt will sich so recht keiner damit anfreunden, dass wir neue Methoden, Techniken und Prozesse nutzen wollen. Wir wollen doch zu einem Enterprise 2.0 werden und unser Geschäftsmodell nach Social Business Prinzipien gestalten. Dabei haben wir alle Register gezogen: Kampagnen, Aufklärung, Kommunikation, Training und Veranstaltungen. Dennoch hält sich die Nutzerzahl stark in Grenzen ...
 
Gemischte Teams: Frauen machen Teams besser
30.01.2015
Gemischte Teams arbeiten besser: Vor allem ihre emotionale Intelligenz macht aus Frauen perfekte Teamworker, sagt die Wissenschaft. Frauen können Emotionen besser lesen, sich besser in ihre Kollegen hineinversetzen. Und diese Eigenschaften seien für Teams besonders wichtig. Jetzt setzen die Forscher noch eins drauf. Sogar für Online-Teams, in denen die einzelnen Mitglieder ausschließlich nonverbal kommunizieren und sich nicht einmal in die Augen sehen könnten, habe das seine Gültigkeit. Werden die Teams der Zukunft jetzt noch weiblicher? Teams: Mischen ...
 
The Top 5 Traits of Successful Digital Enterprises
30.01.2015
Ecommerce is expanding significantly, with U.S. online sales expected to grow from $263 billion in 2013 to $414 billion in 2018, a compound annual growth rate of 9.5 percent, according to Forrester research. This is pushing the need for businesses to continue to transform their business processes, technologies and even organizational structures, and to become "digital enterprises." Digital enterprises are those organizations who integrate new technology and business models that engage digital customers at every point in the customer experience lifecycle. ...
 
Which Tool When, v3.0
30.01.2015
Of all the questions I've been asked over the last 6 years in my role as "Collaboration Tool Evangelist to Employees" in Microsoft, one has consistently been the most common: "Which tool do I use when?" This question about tool choice needs to become a decision to change the way we work. New tools will arrive every year, so continually returning to that question will either paralyze you or keep you trapped in the Tools of Yesteryear, never realizing the full potential of the old or the new. Evolutionary Thinking Is it about "who" or "how"? [...] ...
 
Two Social Behaviours that Build Trust
30.01.2015
I had begun to suspect that the Edelman Trust Barometer might have lost its mojo. However, their findings on innovation this year really caught my eye. People around the world don't seem to trust innovation. The pace worries them. "By a two-to-one margin, respondents in all nations feel the new developments in business are going too fast". More than 50% of the Barometer's respondents believe that profit and greed are the real drivers behind innovation. This might be one of the reasons why the rates of adoption of enterprise social networks in corporations ...
 
Les facteurs de réussite d'un réseau social d'entreprise
30.01.2015
Les performances des réseaux internes d'une vingtaine d'entreprise ont été comparées par le cabinet de conseil Lecko pour déterminer ce qui les mène au succès... ou pas. Beaucoup de sociétés ont des réseaux sociaux d'entreprise (RSE), mais toutes ne rencontrent pas le même succès avec ces projets. Pour tenter de déterminer les facteurs de réussite de ces espaces collaboratifs, le cabinet de conseil Lecko a réalisé un benchmark pour la deuxième année consécutive. Une vingtaine de grandes entreprises ont été comparées via l'outil Lecko RSE Analytics ...
 
The need for an independent intranet team
30.01.2015
Research shows how intranet owners drive the purpose and direction of the intranet, and how budget holders have an overwhelming affect upon strategy. With a trend toward hybrid governance for multi-purpose intranets, there's a strategic need for clear governance and for the intranet team to have some measure of independence. Obianuju Eke (aka, Uju) of Warwick Business School, interviewed intranet managers from eight organisations, and a further 73 organisations took the survey. As ClearBox helped to facilitate the research, we're able to present the ...
 
Whose knowledge is it anyway?
30.01.2015
by Nick Milton - Who owns the knowledge in your head; you, or the company you work for? Instinctively most of assume that we own the knowledge. It's our head, so it's our knowledge. However there are arguments to the contrary. Firstly, Knowledge Management teaches us that knowledge is a collective property. Knowledge is distributed. What is in your head is only opinion, until it is validated through combination with the knowledge of others. In an organisational sense, knowledge is owned by the communities of practice. Secondly the organisation ...
 
Seeing the whole elephant...
30.01.2015
It shouldn't surprise me after all this time, but it does. I've conducted around 30 interviews in two different organisations in the last couple of months, as part of some KM strategy work. The answers to the question: "what does knowledge management mean to you?" are often so varied, and usually include just one or two components or approaches . People have such different perspectives on what knowledge management is - and it's rare for anyone to connect the different components together in any kind of holistic framework. "It's about how we get the ...
 
Rethinking knowledge products after the 'PDF shock': Make them leaner, faster, and never without the community!
30.01.2015
Since the World Bank published its report early this month which states that over 30% of its policy reports have never been downloaded even once (!) and only 13 percent of policy reports were downloaded at least 250 times, a fascinating debate on the purpose and value of knowledge products is flourishing the web, and the posts from KM practitioners all over keep pouring in. It's not just the World Bank, but most international organizations Interestingly, I have been thinking about exactly the same questions for the last 9 months now as I was drafting ...
 
Social Software verbessert nicht Ihre Unternehmenskultur!
29.01.2015
von Bastian Wilkat - Dies ist der dritte Teil der Artikelreihe:?5 Fakten von denen Ihnen kein Social Software Hersteller erzählen wird. Seit dem letzten Teil sind einige Monate vergangen. Oft saß ich mit Kunden oder potenziellen Interessenten zusammen, die sich Gedanken über die digitale Vernetzung der Menschen in ihren Unternehmen machten. Auf Geschäftsführungsebene sagte mir jemand, dass er ein Tool suche, um seine Mitarbeitenden zielführender zu erreichen, sowie mehr Feedback zu erhalten, als mit Massen-E-mails. Statt direkt in eine Softwareauswahl ...
 
So funktioniert digitale Kommunikation bei Bosch
29.01.2015
Bosch bespielt mehrere Twitter-Accounts, Facebook-, Xing- und LinkedIn-Seiten. Zahlreiche Webseiten müssen ebenfalls mit Content versorgt werden. Kurzum: Bosch ist digital breit aufgestellt. Wie sieht das Team hinter so viel Content aus? Dr. Michael Schmidtke, Director Digital Communications bei Bosch, gewährte uns im E-Mail-Interview einen Blick hinter die Kulissen. Michael Schmidtke: Bosch verfügt über rund 350 offizielle Social-Media-Auftritte. Etwa zwei Drittel davon werden von den Produktbereichen betrieben, ein Drittel von Corporate-Teams aus ...
 
Einer fehlt nach wie vor: der Community Manager
29.01.2015
In vielen, "älteren" oder besser gesagt in alten Strukturen agierende Unternehmen kommt das Thema moderne Kommunikationstools und -formen nicht wirklich zum Fliegen. Die Ursachen sind meist sehr vielfältig: Sei es, dass die Mitarbeiter den Nutzen darin nicht sehen, sondern nur den Mehraufwand; sei es, weil die Organisation und die Kultur nicht die dafür notwendige Basis bildet oder sei es, weil die Notwendigkeiten, die Aufgaben oder das Ziel nicht gegeben bzw. unklar definiert sind. Supermann als PPT DeckblattNicht mehr abzustreiten und bereits vielleicht ...
 
Social Intranet als Schlüssel zum Erfolg für den Mittelstand
29.01.2015
Der Schlüssel zum Erfolg eines mittelständischen Unternehmens liegt heute in der Innovationskraft und Effizienz. An beiden Stellschrauben kann mit der Einführung eines Enterprise Social Intranets zum Vorteil des Unternehmens nachjustiert werden. Man muss sich heute von der "klassischen" Variante eines Intranets als einseitigen Informationslieferant lösen. Der Speiseplan oder das Adressbuch rechtfertigen heute nicht mehr die Investition eines Intranets. Vielmehr ist in der Möglichkeit des sozialen Netzwerkens heute der Schlüssel zum Erfolg eines Unternehmens ...
 
LexisNexis found that employees who use Yammer are way happier
29.01.2015
A couple of years ago, LexisNexis set out to reinvent its business, including rolling out new products, implementing new back office systems, and restructuring the company. At the same time it wanted to "reinvigorate the corporate culture," said Jonathan Kerry-Tyerman, senior director of innovation for LexisNexis, a global company that offers information services to industries including legal. LexisNexis had SharePoint but at the time - 2011 - it didn't have particularly great social features, he said. Also, because LexisNexis had grown in part through ...
 
Product Life-cycle Knowledge Management
29.01.2015
by Nick Milton - Product life-cycle management (PLCM) is a well-established discipline. To support this, we are going to need Product life-cycle knowledge management. In industry, product lifecycle management is the process of managing the entire lifecycle of a product from inception, through engineering design and manufacture, to service and disposal of manufactured products. Industry has already made big strides with using shared data systems to support the lifecycle of a product. Similar strides can be made in using Knowledge Management approaches. ...
 
The End of Knowledge Management is Already Here
29.01.2015
Despite what people think, the end state of knowledge management is already here. All future things are uncertain and that is not going to change no matter how much information, or how many artifacts, you have at hand. Entropy dictates that the problems of uncertainty multiply with the increase of information or artifacts. The End is Here In the past week we've seen analysis-based coverage on where document management went wrong, by Joe Shepley, and an enterprise-search proof of life claim by Miles Kehoe. Both make valid points, but are more evocative ...
 
The New Knowledge Management: What Does A Collaborative Content Hub Look Like
29.01.2015
66% of customers say that "valuing their time is the most important thing a company can do to provide good service." A knowledge base is typically used to empower agents and customers with answers to customer questions. But traditional knowledge management is a difficult because of the confusion around the term and its checkered reputation. Instead of a knowledge base, companies should be investing in a collaborative content hub that looks like this. It includes the following capabilities: Easy content capture Democracy Flexible authoring environment ...
 
Niclas Otte: Social Collaboration braucht klare Vision und formulierte Schritte
28.01.2015
Der nächste Interviewpartner in unserer Reihe "Digital Workplace Revolution 2015" zu Social Collaboration, Enterprise 2.0 und den Digital Workplace für die Social Business Arena auf der CeBIT ist Niclas Otte von SAP. Niclas Otte ist Senior Director für Social Software bei der SAP SE und treibt das Business Development für die Regionen EMEA & APJ. Otte ist seit 2005 bei der SAP AG tätig und hat dort in verschiedenen Rollen die Entwicklung von Cloud & Social Anwendungen für Unternehmen begleitet. Des weiteren ist Herr Otte als Lehrbeauftragter ...
 
Erfolgreiche Strategien für einen Digital Workplace
28.01.2015
Trotz aller Diskussionen und vielen Bemühungen sind auch Ende 2014 noch keine substantiellen Erfolge bezüglich einer Social Collaboration und eines Digital Workplace zu erkennen. Das ist leicht zu erklären, aber schwer zu ändern. Erklärbar ist es dadurch, dass kein Unternehmen die notwendigen Schritte konsequent und vor allem umfassend geht. So ist zwar immer wieder die "Vermarktung" von Einzelinitiativen zu beobachten, jedoch ganz selten ein ganzheitlicher Ansatz bei den Unternehmen zu erkennen. Noch problematischer ist, dass die notwendige Neugestaltung ...
 
Erfolgreiches Onboarding: Wie Du Mitarbeiter für dein Social-Intranet-Projekt begeisterst
28.01.2015
Mittlerweile macht sich die Einsicht breit: Um ein effektives Social Intranet kommen Unternehmen nicht mehr herum. Doch was von vielen Mitarbeitern gefordert wird, wird von manchen noch immer argwöhnisch beäugt. Lies hier, wie du auch die letzten Zweifler überzeugst. Das Intranet steckte lange Zeit in der Krise. In zahlreichen Unternehmen war es zur reinen Ablage verkommen und wurde kaum noch als Arbeitsinstrument wahrgenommen - bis vor wenigen Jahren mit dem Begriff "Social Business" ein hoffnungsvoller Schimmer am düsteren Intranet-Himmel auftauchte. ...
 
IBM: Companies must avoid social business 'culture shock'
28.01.2015
Firms must transform culture to make best use of social business tools, says Big Blue - Cultural change is vital if companies are to boost adoption of social-skewed business tools, according to IBM. Millenials will prove key to adopting more social collaboration tools in organisations, said Big Blue's VP of social business transformation, Ed Brill, but he added that firms must champion social software if they want it to succeed. Speaking to IT Pro at IBM's ConnectED conference in Orlando, Florida, Brill said: "You have to decide that's ...
 
How Companies Can Move Past a Trough of Disillusionment in Social Business
28.01.2015
Dion Hinchcliffe, Chief Strategy Officer of The Dachis Group, says companies are at a stage of disillusionment with social business, but building social media literacy, integrating initiatives, and connecting social tools to how work gets done will help ensure success. Dion Hinchcliffe is chief strategy officer of The Dachis Group, and co-author with Peter Kim of Social Business by Design (Jossey-Bass, 2012). In this interview, Hinchcliffe says that some companies are finding themselves in what he calls a "trough of disillusionment" in their social ...
 
Top 15 Characteristics For Community Managers In 2015
28.01.2015
As businesses continue to roll out enterprise social networks to help employees become more productive, communicate more effectively, and collaborate more efficiently, the need for community management is more vital than ever. Community Management is not just another task to delegate to an already overworked communications team or an intern - it requires specific characteristics to ensure your business community thrives. In honor of Community Manager Appreciation Day (we wish every day could be Community Manager Appreciation Day), here are our picks ...
 
Content curation - a response to good questions from APQC
28.01.2015
Recently Paul Corney and I were asked by APQC to comment on three questions relating to content curation. We have worked together for many years on projects for organisations (many of them law firms) who realise that it is not about 'content management' but about 'information management' and 'knowledge management'. Paul gave the closing address to an event on Knowledge & Information Management at Lisboa Business School in December and sparked a friendly but passionate debate when he suggested that you needed an information foundation on which to ...
 
Don't Make Snap Judgments When Monitoring Employee Social Media Use
28.01.2015
Long gone are the days of trying to sneak social media breaks into your work day. As Facebook, Twitter, LinkedIn and other social media platforms become an essential part of business, employees are able to increase their time spent social networking without the worry of the activity being viewed as unproductive. However, not all employers may be up-to-date on how this activity can actually be considered productive. And with advanced technologies that monitor employees becoming popular, employers need to take a step back before making snap judgments ...
 
Evolution of the Organization Pt. 1
28.01.2015
by Jacob Morgan - his concept and visual was taken from my new book, The Future of Work: Attract New Talent, Build Better Leaders, and Create a Competitive Organization. A few weeks ago I introduced the concept of The 14 Principles of the Future Organization which outlines the crucial characteristics that organizations must have in order to succeed in the new business landscape that we are seeing emerge. For quite a while now I have been writing about and exploring how employees, managers, and organizations are evolving. To specifically show how organizations ...
 
Collaboration in 2015: between email and new interfaces
28.01.2015
by Bertrand Duperrin - Email is dead, long live email. If many announcements were made in 2014 regarding to collaboration solutions, I guess few people had predicted that the rock star of the year would be the good old email we've been trying to eradicate for the last 8 years. The funny thing is that everyone even finds this normal, as if email appeared to be the most accomplished form of... enterprise social network. The beginning of this new year is the right moment to have a look at the collaboration solution industry and the current trends. Enterprise ...
 
Siegfried Lautenbacher: Jedes Unternehmen hat andere Voraussetzungen bei Social Collaboration
27.01.2015
Der nächste Interviewpartner in unserer Reihe "Digital Workplace Revolution 2015" zu Social Collaboration, Enterprise 2.0 und den Digital Workplace für die Social Business Arena auf der CeBIT ist Siegfried Lautenbacher. Siegfried Lautenbacher ist Mitgründer und Geschäftsführer der Beck et al. Services GmbH. Seit langem im Bereich Social Business aktiv, gilt sein Hauptaugenmerk der Wirksamkeit von Zusammenarbeit auf den Geschäftserfolg. Die Auswirkungen der Digital Transformation auf Zusammenarbeit, Workplace, Informationsüberflutung und der Rolle der ...
 
Räumliche Entfernung verschlechtert die Kommunikation
27.01.2015
von Joachim Lindner - Professor Thomas J. Allen hat Ende der 70er Jahre festgestellt, dass die Kommunikation von Ingenieuren untereinander in der Relation zur Entfernung abnimmt. Nun müsste man annehmen, dass dies mit den heutigen Kommunikationsmitteln nicht mehr zutrifft. Das aber ist wohl ein Irrtum, wie ich heute im Artikel "Aus den Augen, aus dem Sinn" des Havard Business Managers lesen konnte. So nimmt z.B. die E-Mail-Frequenz mit der Entfernung ab. Was bedeutet das für Unternehmen und Projekte? Zunächst muss man dazu sicherlich überlegen, warum ...
 
Team Collaboration Does Happen Online, But Not By Email
27.01.2015
Ask someone to name the things they couldn't live without. Email would probably fall in the same category as food or sleep in a modern Maslow's pyramid. But as the messages pile up, we can't help but wonder: Are we doing it wrong? Emails devour a day and a half from a typical employee's workweek. We need an average of 13 hours to read, write, send, delete and sort the myriad of messages. On top of this, we should respond to emails in a couple of hours after receiving them, an unwritten rule states. All this while we do our more important tasks, the ...
 
If You Build an Online Community, Will They Come?
27.01.2015
"If you build it, they will come." This worked for Kevin Costner in "Field of Dreams," but when it comes to creating an online community to drive better engagement with your customers, it's not that simple. Building the community is only about one tenths of the work that needs to happen to not only get them there, but what's more important, to make them stay. Even though communities often get grouped into a social media function, online communities existed before the likes of LinkedIn, Facebook and YouTube. Online communities have long been ...
 
Collaboration is Broken and We Need to Fix It (Soon)
27.01.2015
According to McKinsey, knowledge workers spend a whopping 19 percent of their day searching for information and expertise. Why? Take any one task and look at all the applications you use to get it done. Look at all the people you need to involve to do it. Look at all the time you waste switching between apps, foraging for information, searching for expertise. Think about when the process you're following was created (hint: probably in a bygone time when business moved slower). Frustrating, irritating and demoralizing, isn't it? Now add in ...
 
Is Your Brand Telling Meaningful Stories?
27.01.2015
by Meghan M. Biro - Authentic storytelling in the workplace (and outside of it in social media channels) is an amazing way to impact talent strategies. It's part science: apparently, we respond to storytelling with a change in brain chemistry. It's part social: a great way to build trust and confidence, and to increase your audience. It seems like a soft skill -- it's called storytelling after all. But companies and leaders that don't explore their own authentic stories face a hard lesson when faced with more candid competition. Storytelling is about ...
 
Where Document Management Went Wrong
27.01.2015
Ask anyone who works in an organization and they'll tell you: managing business information well is a struggle. This is true for structured data (like customer, product or transaction information in enterprise systems), but even more so for unstructured data, e.g., the innumerable documents to be found piling up everywhere in an organization. And no matter what new technological advances get introduced or governance frameworks get published or industry group gets created, managing documents well appears to be getting harder and harder and we seem ...
 
You Support Your Customers - Now Support Your Employees
27.01.2015
by Carrie Basham Young - A good customer experience is critical for any company, no question about it. Whether it's a product or service being sold, a company can't survive without satisfied customers. Online customer communities have been shown to be highly effective tools to provide service, relationships and knowledge that crate brand loyalty -- and more profit -- through more engaged customers who will spend more over a longer period of time. It's time to take that same approach with the internal employee social network. Employees are arguably a ...
 
The Wolf of Knowledge Management Street - "sell me this pen"
27.01.2015
by Nick Milton - The knowledge manager, seeking to lead the change to a Knowledge Management culture in their own organisation, needs to be a bit of a salesman/saleswoman. You are asking people to pay attention to something (knowledge) which previously has been ignored. You are asking them to reprioritise, you are "selling" the need to do something different. How then can we sell? What are the selling skills that a Knowledge manager needs? The classic film "the Wolf of Wall Street" is all about selling. It tells the story of an unscrupulous stockbroker ...
 
The Seven Principles of Knowledge Management
27.01.2015
by Steve Dale - What would we do without serendipity? I was looking through some of my archived blog posts just now and (re)stumbled across this from Dave Snowden. It's from a blog he produced in 2008, but as relevant today as it was then. Worth (re)sharing I thought. Knowledge can only be volunteered it cannot be conscripted. You can't make someone share their knowledge, because you can never measure if they have. You can measure information transfer or process compliance, but you can't determine if a senior partner has truly passed on all their experience ...
 
Social Intranet geht nicht in deutschen Unternehmen
26.01.2015
von Uwe Hauck - Ich weiß, recht provokant, aber wenn ich so die Nachrichten betrachte, die aus den Unternehmen in meine Ticker laufen, dann geben eben diese Nachrichten mir recht. Denn solange die Kultur eines Unternehmens noch auf Überwachung, Vorschriften und Kontrolle beruht, so lange braucht das Unternehmen mit Social Media gar nicht erst anzufangen. Gutes Indiz? Social Media Vorschriften, die mit Sätzen wie "Facebook und Twitter sind nur für berufliche Belange genehmigt" daher kommen. Da zeigt schon der Satz das Unverständnis über Social Media ...
 
Erfolgsfaktoren Social Enterprise / Social Business / Enterprise 2.0
26.01.2015
Wir leben in einer komplexen und dynamischen Arbeitswelt. Die Märkte sind schnelllebiger als je zuvor. Unternehmen, welche sich bis dato weiterhin auf ihrem Erfolg und festen Organisationsstrukturen ausruhen werden es zukünftig schwer haben mitzuhalten. Unternehmen müssen auf Veränderungen schnell reagieren. Ziele und Strategien müssen öfter geändert und aufeinander abgestimmt werden. Schnelle Prozesse, Aufbruch von starren Organisationsstrukturen und lernende Organisationen sind dazu notwendig. Hierzu bedienen sich bereits viele Unternehmen Social ...
 
12 Anzeichen an denen Sie merken, dass Sie ein Intranet benötigen
26.01.2015
Fragen Sie sich auch woran Sie merken, dass Sie ein Intranet benötigen? Bei der Beantwortung genau dieser Frage helfen Ihnen die folgenden 12 Aspekte. Sie möchten darüber hinaus mehr über den aktuellen "Zustand" Ihres Intranets erfahren? Dann laden wir Sie herzlich zum Intranet Quick Check ein. Dieser verrät Ihnen den interaktiven Grad Ihres Intranets und liefert Ihnen erste Hilfestellungen. Sie finden nicht die benötigten Informationen Sie versinken in internen E-Mails Wissen wird ausgeblendet oder ist nur schwer zu finden Tätigkeiten werden ständig ...
 
Digitale Transformation: "Alle Unternehmen sind vom Wandel betroffen - ohne Ausnahme."
26.01.2015
So viel steht bereits fest: Der digitale Wandel hinterlässt Spuren. Kein einziges Geschäftsmodell wird in zehn bis 15 Jahren noch exakt so sein, wie es sich heute präsentiert. Doch Transformation mit der Brechstange hilft niemandem. Strategisches Handeln und Evaluation ist stattdessen in allen Wirtschaftsbereichen gefragt. Wie Unternehmen die digitale Transformation am besten angehen und welche Projekte Erfolge versprechen, verrät Prof. Dr. Alexander Rossmann, Experte für digitales Business von der Hochschule Reutlingen. Herr Professor Rossmann, wie ...
 
The State of Digital Transformation in 2015
26.01.2015
by Rogier Noort - The theme of the upcoming Enterprise 2.0 SUMMIT in Paris next week is "Designing the Digital Transformation". This title is not a randomly chosen title. The agenda and various tracks are set-up to create a thorough guide through the Digital Transformation that we believe is at hand. We think this is the next logical step in the Enterprise 2.0 journey and that the digital transformation demands changes now! We also thought it a good idea to ask a couple of thought leaders in the Enterprise 2.0 community about their take on the subject. ...
 
How digital collaboration will evolve in 2015
26.01.2015
by Dion Hinchcliffe - Summary: Providing a usable digital workplace today increasingly means giving access to a wider set of collaboration tools as part of an open adoption approach that's is more dynamic, user-centric, and strategic. Information technology typically changes in leaps and bounds, and for collaboration in digital channels, those changes have been rather turbulent over the last decade. While the most significant overall trend during this time has been the strategic up-leveling of corporate engagement using the social business model ...
 
Enterprise social technologies
26.01.2015
by Harold Jarche - I am presenting on enterprise social technologies, learning and performance at the Learning Technologies conference in London today. Most large organizations have something like Microsoft Sharepoint, an intranet, or perhaps a social tool such as Socialcast. But how can you tell if these tools are right for the job? How can these tools support a coherent social strategy across the enterprise? It is time for L&D, IT and the business to speak the same language. How do you know if your organization has the right mix of information ...
 
Don't want to understand KM? Don't bother, business as usual is the best thing ever :)
26.01.2015
Knowledge management (KM) can be a very dry topic to explain, so how about a bit of fun to do the job? A mate of mine was recently compiling some ideas to present KM to a group of people who don't know anything about it. She picked my brains and I told her, among other ideas, to use illustrations explaining the challenges that (agile) KM can solve. Here are some ideas if you want to ignore those challenges... Don't mind your information and knowledge, it's all over-rated Ensure slow, and regular death by powerpoint Make sure everyone around you is endlessly ...
 
Community management basics for IC pros
26.01.2015
by Rachel Miller and Virpi Oinonen - Enterprise social networks are not just another communication channel. They require a new set of communication skills that traditional professional communicators often lack. Today is Community Manager Appreciation Day #CMAD and here Virpi Oinonen @voinonen writes for my blog to tell us more. I love the way she communicates visually, you're in for a treat including a free download to help you understand this topic. She's the author of Internal Social Networks The Smart Way - the only hands-on guide to introducing ...
 
No-blame processes in KM
26.01.2015
by Nick Milton - We hear a lot about the importance of a "no-blame culture" in Lesson-learning, but a no-blame culture won't work unless you have no-blame processes as well. Learning lessons in an organisation requires a culture of openness, so that people are willing to explore honestly and openly what happened, and what might be learned. This is particularly important when learning from projects or incidents where things have gone wrong and where mistakes have been made. If people feel they are likely to blamed for the mistakes, and that their ...
 
The End of Trust (and how organisations can rebuild it)
26.01.2015
"We've seen an alarming evaporation of trust across all institutions, reaching the lows of the recession in 2009. Trust in government, business, media and non-profits is below 50% in two-thirds of countries, including the U.S, U.K, Germany and Japan. There has been a startling decrease in trust." - Richard Edelman - The annual Edelman Trust Barometer is always fascinating reading but the 2015 edition is one that really should make us sit up and take note. It appears we have entered an era of 'trust deficit' - where more people distrust institutions ...
 
Hiring Cultural Creatives
26.01.2015
To attract top talent, startups are in an arms race to offer the best perks. From free organic meals and unlimited vacation, to yoga classes, gym passes, free iPhones and signing bonuses, companies are constantly trying to come up with the killer combination of perks that will get top candidates to sign on the dotted line. While perks are certainly appreciated (who doesn't like free food or more vacation?), they aren't what attracts the kind of talent most startups need to grow into successful, sustainable businesses. Instead, to nab the best employees, ...
 
Carsten Rossi: Unternehmen reagieren erst, wenn der Schmerz einsetzt
23.01.2015
In unserer Interviewreihe zur "Digital Workplace Revolution 2015" für die Social Business Arena auf der CeBIT habe ich Carsten Rossi von Kuhn, Kamman und Kuhn zu Social Collaboration, Enterprise 2.0 und den Digital Workplace befragt. Carsten Rossi ist Geschäftsführer bei Kuhn, Kammann & Kuhn. Sein Hauptaugenmerk gilt der Digitalen Transformation seiner Kunden. Nach einem Studium der Vergleichenden Literaturwissenschaft arbeitete er als Kommunikationsberater für die Europäische Union und später auch für Kunden in den USA. 1997 gründete er seine erste ...
 
Social Learning Vs. Knowledge Management: What's The Difference?
23.01.2015
It takes only a quick scan of the headlines, conference agendas, and twitter feeds of today's corporate learning and development community to see which subject has caught the eye (and the buzz) of training professionals. Social learning in the enterprise -- while itself nothing new -- has found itself the center of attention among learning teams in businesses large and small. It's not hard to see why, either. The well-known 70:20:10 model has long contended that informal knowledge sharing among colleagues is responsible for some 70% of the information ...
 
IT Trends: How Social Tools Can Reshape The Enterprise
23.01.2015
Find out what two-thirds of CIOs from top-performing companies think is essential to driving innovation. The world has become a giant network, transformed by the growth of mobile devices and social technologies. In fact, there are now more devices than people. This networked world is clearly evident in our personal lives: We keep in touch with our friends and family on Facebook or Instagram, use Twitter to get the latest news from people around the globe, and often find our next career opportunity with LinkedIn. In this networked world, people connect ...
 
Top 5 Benefits Of Investing In Collaborative Tools
23.01.2015
Our workspace is an extension of our world and thus imitates the world around us. No wonder then, as the world gets smaller, boundaries in the workspace also decrease making collaborations faster and easier. In today's competitive market, collaborative tools promise to give all organizations a strong competitive advantage. Benefits Of Investing In Collaborative Tools One of the biggest roadblocks to close collaboration is of distance. With the increasing availability and popularity of web-enabled collaborative tools, it is no longer necessary to make ...
 
How mobile, social tech elevate enterprise collaboration
23.01.2015
Mobile and social technologies have the potential to vastly improve collaboration in the enterprise. However, they also represent a very real threat to CIOs and IT. Collaboration in the enterprise comes in many forms, but no trends have shaped the market more than social media and mobile technology. The ongoing convergence of smartphones, always-on connectivity and ubiquitous social media lifts collaboration to new heights. While effective corporate collaboration is a worthy goal, it's often too ambiguous. Business managers and consultants are ...
 
Why Care About Influencers in Your Enterprise Social Network?
23.01.2015
One of the most important things you can do early on in your social network is realize you aren't dancing alone. There are others that want to share and are willing to share the burden of managing the enterprise social network and community. Finding, rewarding and encouraging the influencers in your business with dialog and sharing in the success can encourage adoption. Success or failure will be determined based on your ability to work with top influencers in the company. Let's first look at impact through adoption. Early in a social network, the foundation ...
 
Digital transformation gets to the C-Suite
23.01.2015
"Companies that are driving successful digital transformation have their Chief Information Officer (CIO), Chief Marketing Officer (CMO), Chief Human Resources Officer (CHRO) and Chief Operations Officer (COO) all working together to make that happen." Dion Hinchcliffe is the Chief Strategy Officer at the San-Francisco consultancy company Adjuvi. Part of his work involves exploring, writing and speaking about leading cutting-edge technologies that enable new ways of working. He also works very closely with the leadership teams of global enterprises, ...
 
Have Status Meetings at Work? No, No, No and ... No
23.01.2015
Hey, whatcha working on? How's that project coming? We've all prepared for these questions in upcoming meetings. We work hard, and we want people to know it. Nothing wrong there. Well, except maybe that preparing for those questions actually takes longer than the work we do. Ah, the proverbial status meeting. Something that should die -- now, some say. Clarizen, an online project management software provider, thinks this way. Of course, their product is a good replacement for the "status meeting," they think. But the San Mateo, Calif.-based ...
 
10 Ways to Get Employees to Step Up and REALLY Own Their Job
23.01.2015
Every employee who works for you will eventually arrive at a crucial intersection, if they haven't already. At that point, you hope they turn right and buy-in to your leadership and the vision and values of your company. Turning that direction means that they see a future for themselves with your organization so they'll invest themselves fully and go all-in. Unfortunately, some will turn left and quit on you without actually quitting. They'll take on the "me against the machine" mindset and begin looking for shortcuts and ways they can do just the MDR ...
 
Finding Your Blue Unicorn - Calling All Leaders (Managers and Executives)
23.01.2015
Are you a "social" leader? Have you found your Blue Unicorn? Blue Unicorns are the rare leaders who are transforming their leadership for today's connected social economy. Today's workforce is engaged in social. Today's customers are consulting their networks for recommendations and using social proof to guide purchases. The question to ask yourself is ... how social are you? Why is this important? Hearing what's important to employees requires that YOU be social. Hearing what your competition is saying to your customers requires that YOU be social. ...
 
Wozu Projekte und Prozesse
22.01.2015
Schuld an allem ist Adam Smith! Er hat sich die Arbeitsteilung ausgedacht. Manche meinen, er habe die Arbeitsteilung nicht erfunden, sondern nur beschrieben. Mag sein. Schließlich geht es hier nicht um Personen, sondern um eine Erscheinung. So ist das Leben. Sobald wir eine Lösung für ein Problem finden, erweist sich die Lösung nach einer gewissen Zeit selbst als Problem. Zum Beispiel die Arbeitsteilung. Sie ermöglicht uns in einigen Fällen die Arbeitsproduktivität zu steigern und sorgt in anderen Fällen für Probleme mit der Arbeitsproduktivität. [...] ...
 
Thomas Sattelberger: "Teilhaben ist die neue Wertschöpfung"
22.01.2015
Warum der Ex-Telekom-Personalvorstand Unternehmen empfiehlt, Mitarbeitern mehr Mitsprache zu gewähren. Warum er Work-Life-Balance für Flucht vor Frust und ein deutsches Silicon Valley für alternativlos hält. WirtschaftsWoche: Herr Sattelberger, als Personalvorstand der Deutschen Telekom haben Sie sich noch mit den Gewerkschaften gefetzt - jetzt zählen Sie zu den Organisatoren eines Symposiums mit dem blumigen Titel "Das demokratische Unternehmen". Welche Sau treiben Sie denn da durchs Dorf? Sattelberger: Da geht's weder um blumige Ideen noch einen künstlichen ...
 
The Importance of Having a Robust Social Intranet for Your Corporate Communications Strategy
22.01.2015
A solid corporate communications strategy is the cornerstone of any successful company. It's also one of the things that modern businesses struggle with perhaps more than anything else. Enhancing communication in an organization can be a time-consuming, often frustrating process, and it's something that management feels that they simply don't have the time to devote to. Once communication skills within a company begin to slide, things can go south more quickly than most people would like to admit. 5 Reasons Why Effective Internal Corporate ...
 
Intranets Reimagined: What content are your employees most interested in?
22.01.2015
In partnership with the Worldwide Intranet Challenge, we've applied econometric principles to the results of over 200 intranet surveys and statistically pinpointed which types of intranet content most impact a user's perception of their intranet. This fourth post in the series is focused on the data analysis of "content" factors -- showing which intranet content types have the biggest impact on how employees view their company's intranet. Your Employee Directory is your Intranets "Killer App" Company News and Policies & Procedures, Still Important ...
 
Why Every Social Intranet Needs Chat & Instant Messaging Features
22.01.2015
There are countless reasons why the Internet has grown to be central to the lives of so many people throughout the world. Technology has made it possible for individuals everywhere to access important information at the touch of a button, which has had immensely positive effects in the realms of both business and personal use. The lives of today's professionals are unlike what could ever have been expected decades ago, as it's more possible than ever before to achieve goals that might have otherwise been impossibly out of reach. If there's ...
 
Does social media stifle knowledge sharing?
22.01.2015
by Nick Milton - Does social media drive a "spiral of silence" which can stifle proper debate? It can, according to a link shared by David Gurteen, which itself points to a survey from Pew Research. I think everyone would agree that for knowledge to be shared effectively in organisations, people need to feel free to enter online debates and feel free to disagree with the opinions of others. Knowledge often comes through comparing and challenging conflicting "truths" in order that new truths and new knowledge can be born. However the nature of online ...
 
Social Intranet: Was kann es wirklich?
21.01.2015
Ein Social Intranet ist keine Spielerei, sondern verbessert die interne Unternehmenskommunikation und steigert die Produktivität nachhaltig. Liken, sharen, kommentieren: Social Media hat unseren Alltag interaktiver und kommunikativer gemacht. Social Intranets bringen diese viralen Funktionen auch in das Unternehmen und unterstützen die Kollaboration und Kommunikation Die Implementierung eines Social Intranets sollte 2015 ganz oben auf der Agenda der CEOs stehen. TWT Interactive zeigt, warum. XING, Linkedin und nun Facebook at Work: Social Media und ...
 
"Working out loud": Your personal content strategy
21.01.2015
by John Stepper - While collaboration platforms are increasingly attractive to enterprises, most people still don't know how to use them at work. After a brief introduction, individuals are quick to understand the concepts: the power of networks, the potential for shaping their reputation, the extraordinary commercial possibilities. But they struggle with what they should actually do. Here's a good place to start. Beware the YACCs! Working out loud Observable work Narrating your work It's a start [...] ...
 
What's in it for me? Articulating the benefits of social collaboration
21.01.2015
When you're putting together your business case for social collaboration, your focus must categorically be on how implementing this type of technology - and the enabling the cultural change that must accompany it - will bring benefits to your particular organisation. This is your top line purpose, it's necessary to get funding and executive buy-in, and it's a cornerstone for everything that follows. However, when it comes to getting everyone at all levels of the organisation to make the required change, to adopt the technology and use ...
 
Top Enterprise Social Business Software Adoption Challenges (And How to Overcome Them)
21.01.2015
As companies and individuals see the benefits of social business software, expectations have gotten high, and vendors have been on the run to ensure they quickly and easily meet these expectations. However, despite the strong sense of value that social business software are expected to provide to organizations, especially around collaboration and workflow in an organization, and other successes, a few concerns have lingered. Sustainable social business software adoption and value creation is an ongoing challenge due to the following factors: Unsustainable ...
 
Making the Most of Virtual Collaboration
21.01.2015
Companies today see a nearly bewildering set of collaborative tools at their fingertips. This begins with overall strategic workflow systems but quickly dives in to everything from document and screen sharing to electronic meetings, voice, web and data conferencing - even calendars, discussion platforms, blogs, surveys and wikis. Properly deployed, "today's technologies deliver exponential improvements in the ability to collaborate," says Jaclyn Kostner, Ph.D., a consultant in virtual meeting management and the founder and CEO of Bridge the Distance, ...
 
How Do You Improve Collaboration In An Increasingly Mobile World?
21.01.2015
When a team knows how to collaborate well, it's no accident. The chemistry needed for effective teamwork can be months, or even years, in the making. And that's for people who work in the same office every day. With team members scattered across various locations, collaboration is even more complicated. Now that anywhere access and remote policies are standards, the mobile workforce is growing. Yet just because connectivity is a given, that doesn't mean collaboration is too. If your mobile and in-house teams are finding teamwork to be an uphill climb, ...
 
An Index to Measure Success in Enterprise Collaboration
21.01.2015
As a child my parents used to draw a line near the door to track my growth, centimeter after centimeter. That small increase every week or two stood as a direction. Any small change was a step. Many lines together separated childhood from maturity. That same maturity is what quite all the organizations I know are looking for when it comes to Social Collaboration. A maturity that could be reached through a number of ingredients such as more predictable roll-out strategies, stronger competencies, technology that is easier to use or an organizational culture ...
 
Transforming the business through social tools
21.01.2015
The effect of social technologies in customer-facing processes is already significant. Our survey finds that while overall adoption of these tools has plateaued, companies can do more to measure and then capture social's benefits. After years of rapid and increasing adoption, the use of social technologies has become a common business practice. Now the responses to McKinsey's latest survey on these technologies indicate that in certain functions (namely, sales and marketing), companies are applying social tools extensively and becoming more digital ...
 
Stay Alert: The Future of the Activity Stream
21.01.2015
by Sam Marshall - How do you keep track of everything going on that might affect your work? It's probably a combination of internal and external social media, email, word of mouth and a whole range of other notifications, an approach that can be both ineffective and overwhelming. Even if you achieve the pristine state of inbox zero, there's no such thing as Twitter zero. "What information consumes is rather obvious: it consumes the attention of its recipients. Hence a wealth of information creates a poverty of attention and a need to allocate that attention ...
 
A Toolbox of Toolboxes: Has "Knowledge Sharing" Gone Too Far?
21.01.2015
Today via Twitter (thanks, Dan Swislow), I stumbled across The Toolbox, singer (and WITNESS founder) Peter Gabriel's new project to provide an online repository of social change knowledge and techniques to allow anyone, anywhere, "To discover the tools that can change your life and change the world." This comes on the heels of the seemingly never-ending proliferation of portals, toolkits, toolboxes, and other "knowledge-in-a-box" projects designed to serve up some of the best thinking to help improve... everything. The Toolbox is so meta I almost cried ...
 
Focus on the hole, not the drill
21.01.2015
by Oscar Berg - As humans we have a tendency to fall in love with our own ideas. Even if an idea isn't our own to start with, the more we get involved in it, the more it will begin to feel like it is actually ours. We will fight for it. Make sure others buy into it. We are dedicated to making it happen, to turn the brilliant idea into an elegant solution. During such a journey it isn't unlikely that we will begin to lose sight of the problem or need that the idea was meant to address. The more we invest in the solution, the more we focus on it, the ...
 
Why Managers MUST be Leaders
21.01.2015
by Jacob Morgan - Anyone within an organization has the potential to become a leader, but managers MUST be leaders. In schools and in our organizations we have been taught and conditioned to believe that managers and leaders are two separate people which is quite a harmful assumption. As a result we have managers who cannot lead and leaders who cannot manage. A leader who cannot manage has a vision of where they want to go but no idea of how to get there. A manager who cannot lead is not able to build trust and create engagement within an organization ...
 
Internal Communication Tips: How to Use Your Social Intranet to Distribute Company News and Announcements
20.01.2015
Communication is central to the needs of practically every organization on the planet. When communication falls apart, so does everything else. It should stand to reason, why so many managers and CEOs place a great deal of focus on improving the quality of communication among staff members ... which is one of the most effective ways to right a ship that has perhaps taken a wrong course. Bearing this in mind, communication at the upper level must also be streamlined in order to prevent hurdles from getting in the way, and this is where news and announcements ...
 
4 Trends in Workplace Communication
20.01.2015
Flexible hours, the ability to work remotely and more time off will motivate employees to work harder in 2015. But there's another motivator on this list you might not expect: better communication tools. This is just one of the findings of a recent survey conducted by uSamp Research on behalf of RingCentral. The results were published in an infographic, Business Communications are "Always On" in 2015. "What we're seeing is a change in which people communicate, and how business communication is perceived," said Kira Makagon, EVP of Innovation for RingCentral. ...
 
The never-ending quest to dethrone email
20.01.2015
Pretenders to the messaging throne have been many, but email still reigns. Here's how that might change. Build a better mousetrap, as the cliché has it, and the world will beat a path to your door. That line of thinking has even been applied to the most rudimentary corners of the technology world: standards and protocols that have stuck around for decades, yet viewed as creaky and badly in need of replacement. But few old-guard standards have seen as many pretenders to the throne as the SMTP/POP3/IMAP email triumvirate has. If only someone could come ...
 
Six Ways To Kill Email
20.01.2015
Every week more and more organisations are waking up to the tyranny of email, and the part it is playing in the impending death of the office. We spend hours each week , up to four years of our lives, shifting low value (or no value) information from one place in our organisation to another. Despite this, email apologists will tell you it doesn't really need to be tamed . There really isn't a problem: email , for all its faults, is the best thing we have right now. I don't believe that for a second. ATOS chief Thierry Breton , who has banned internal ...
 
There are too many workplace collaboration tools (and they're killing our productivity)
20.01.2015
The very tools meant to simplify our lives are taking over at the workplace. The technologies that tie us together and use to get work done have never been more important in their scale and impact. But there's also never been so darn many of them. Skype or Gchat? Box or Dropbox? Email or Chatter? PC Load letter? In a 2012 CEB survey of 5,000 workers at 22 global companies, fewer than 44% said they knew where to find the information they need for their day-to-day work. There's already a global pandemic on employee engagement, where happy, engaged employees ...
 
Talent Matters: Enabling greater collaboration to acheive an advantage
20.01.2015
The leader's role in today's work environment is becoming increasingly more complex. Previously, leaders were challenged to achieve compliance with policy and practice. Performance was linked to rewards. Now, leaders must find a way to engage with their teams to achieve ever higher levels of performance with the same (or fewer) resources. The conversation about what leaders need to do differently seems to be renewed every decade, and we are again at a pivot point. Ten years ago, conversations with leaders about improving performance typically focused ...
 
Budget For Culture: How Investing In Your Team Drives Results
20.01.2015
As a leader, every decision you make shapes your organizational culture, and when it comes to budgeting your limited resources, these decisions send powerful messages to your people about what's most important. After all, money doesn't just talk -- it shouts your priorities through a bullhorn. You have to make budgeting decisions that drive your business's strategy and goals. But too often, the technical aspects of your strategy are prioritized over the most important facet of your organization's long-term performance: the people. The best plan in the ...
 
Driving the desire to learn by pushing people out of their comfort zone
20.01.2015
by Nick Milton - Nobody will look for knowledge from others if they think they already know what to do, and you cannot teach anyone anything if they think they know it already. Therefore the most effective way to promote a desire to learn in an organisation, is to move people out of their comfort zone. If people are in a familiar situation, where they think they know what to do, then they will just rely on their own knowledge. After all - they know its provenance, and they trust it more than they trust anyone else's knowledge. Why look for new knowledge, ...
 
Don't Just Capture Knowledge -- Put It to Work
20.01.2015
What's the point of capturing organizational knowledge if it's going to be tossed into some file and forgotten? That's all too often what happens to lessons from postmortems and after-action reviews. One way to make sure such knowledge will benefit the people who need it is to engage them in what we call a knowledge harvest: a systematic, facilitated gathering and circulation of knowledge. Our approach--piloted by Intel Solution Services (ISS), Intel's IT consulting arm--has helped the company speed collection and transmission, and has improved the ...
 
What Martin Luther King Would Say About Workplace Diversity Today
20.01.2015
In honor of civil rights activist Martin Luther King Jr., here are some tips for making your workforce more inclusive. It's fitting that on Martin Luther King Day, we take stock of how far the nation has come toward hitting Dr. King's ideal for a more perfect union. Sanctioned segregation is no more, suffrage is (mostly) universal and for the first time in history an African American male is president of the United States. But, in the world of business especially, diversity-a goal for which King fought fervently-remains elusive. Over the summer, ...
 
Social Networks Vs Email for Business Communication
19.01.2015
Say Goodbye to Email. Say Hello to Internal Social Networks. This is more a personal observation than a researched study, but it seems that the role of email is changing constantly in the business communications environment as social networking software advances to play a greater role in this space. And the more we look at the social networks vs email comparison, the better the outlook becomes. It was just a short time ago when email was the backbone of nearly all external communication with customers and those outside the office -- and instant messaging, ...
 
Managing your Enterprise Social Network
19.01.2015
At Beezy we love our role creating the next generation of SharePoint social software. The customers we speak to have a real desire to improve how their employees engage and interact. As well as our SharePoint On-Premises product, we are equally excited about our plans for future social products. But even though we spend a lot of our days thinking about the technology side of enterprise social networks, we are experienced enough to know there is more to success than installing a product and sitting back. When we go out and talk to clients we hear loud ...
 
The Knowledge Manager as Gardener - an organic metaphor
19.01.2015
by Nick Milton - People often think of Knowledge as being Organic, or being an Ecosystem. But what does this imply for Knowledge Management and for the Knowledge Manager? The ecosystem or the garden is a pretty good metaphor for the world of Knowledge in an organisation. Knowledge is something that grows and develops; that can be replicated and seeded. It is not something immutable like a car or a factory or a pound coin that can be physically managed. Instead it needs to be nurtured and tended. The Knowledge Manager, in this metaphor, is the gardener. ...
 
5 Simple Ways to Improve Company Culture
19.01.2015
Company culture is something that is very close to me. I refer to myself as an HR-driven CEO, and I mean it. If someone at VaynerMedia is unhappy, it is entirely my fault. Period. Because of that, I spend a good amount of time making sure my ideas on company culture are loud and clear. Not all companies have great culture, and it can be difficult to change when it's been one way for so long. But it is possible to improve and shift until those changes are permanent. First step: something tactical, something you can execute on right away. I don't care ...
 
Top Influencers 2, Top Leadership 1 (Hierarchical power in the organization is half of the 'peer-to-peer' power)
19.01.2015
Let me share a piece of our own research that has just come up from the oven. In a 1200 people, pan European company, in the financial sector, we have compared the power of the five person Leadership Team, in terms of messaging and engagement, reaching other people, with the power of the top five Viral Change TM Champions, defined as top influencers and hyper-connected in the organization. The analysis has been done blind and anonymously. All staff were asked a series of seven questions to try to identify the colleagues whom they would trust and reach ...
 
Why Some Teams Are Smarter Than Others
19.01.2015
Endless meetings that do little but waste everyone's time. Dysfunctional committees that take two steps back for every one forward. Project teams that engage in wishful groupthinking rather than honest analysis. Everyone who is part of an organization -- a company, a nonprofit, a condo board -- has experienced these and other pathologies that can occur when human beings try to work together in groups. But does teamwork have to be a lost cause? Psychologists have been working on the problem for a long time. And for good reason: Nowadays, though we may ...
 
Effectively Communicating Change To A Disgruntled Workforce
19.01.2015
How do you communicate change to disgruntled employees and win their support and co-operation? In this fast-paced age of information and technological growth, change is inevitable -- whether we wish it or not. So, how do you get your unwilling workforce on board? According to James O'Toole, the author of Leading Change, leaders who assume their employees will accept change simply because they are told to are doomed to failure. It is challenging enough to communicate change to an engaged and positive workforce. It becomes more difficult when the employees ...
 
The End of Social Business As We Know It
16.01.2015
by Stefan Pfeiffer - At the beginning of the new year, it's always en vogue to take a look into the crystal ball. It seems everyone's weighing in right now, and not just online. So I've decided it's time for me to peer into my crystal ball too. I foresee the end of social business. And, you know what? That's just fine. Why? Social business is and remains an artificial term that has confused and upset many people, partly because it conflicts with the term "social business" as defined by Muhammad Yunus. "Our" social business involves taking behavior and ...
 
Enterprise 2.0 SUMMIT 2015: The digital transformation demands changes now!
16.01.2015
by Bjoern Negelmann - With less than three weeks to go for the Enterprise 2.0 SUMMIT 2015 it's about time to write a little post about the ideas and thoughts behind this year's agenda. As this post is a make-over of an earlier "end-of-year review" draft it reflects also the discussions of last year's event that led to the making of the agenda for the upcoming Paris event. It's about time to get real about the digital transformation! We are in the midst of the "Second Machine Age" as MIT's Erik Brynjolfsson and Andrew McAfee have stated. This means the ...
 
How Leaders Can Address the Challenges of Digital Transformation
16.01.2015
by Dion Hinchcliffe - 2015 marks ten years in which I've been working in the trenches with organizations at a leadership level to drive some form of major change that intertwines technology, networks, and people. Back in the early days it consisted mostly of the novel and heady topics of the Web 2.0 revolution. As things matured and the ideas were adapted to the corporate world, the discussion moved on to Enterprise 2.0 and finally became the social business movement. These days it's about the whole package: Pervasive digital transformation of everything ...
 
The secret of knowledge sharing - Extend the tribe!
16.01.2015
by Nick Milton - Is sharing knowledge a natural act, or an unnatural act? Or maybe a bit of both? Recently Jose Carlos Favero suggested that "Knowledge Sharing is in our DNA," quoting David Christian who says that "Human beings, are blessed with a Language, a system of communication so powerful that we can share what we´ve learned so that it can accumulate in the collective memory". Yes, we can share and accumulate Knowledge, but we can also hoard and protect knowledge, and Jose rightly points out that the fact that people and societies have shared ...
 
Internal communications predictions for 2015
16.01.2015
What's in store for the internal communications and social business worlds in 2015? You are about to find it out from leading experts in the fields. See if you agree with what they have to say. Dion Hinchcliffe, Chief Strategy Officer, Adjuvi Marc Wright, Publisher simply-communicate Shel Holtz, Principal Holtz Communication + Technology Marie Wallace, Analytics Strategist at IBM Stephen Waddington, European Digital and Social Media Director Ketchum Public Relations Jon Husband, Techno-anthropologist and consultant, writer, speaker Wirearchy Silvia ...
 
Collaborative Problems - We're Not All Social Networkers
15.01.2015
by David Arnoux - Social tech in the workplace: the new way to work. We can stop arguing that only young people use social media: the average across all age groups is 72% (with 30 - 49 year olds also at 72% in their own right). So, not only are employees using it but so are (probably) most of your customers. It can be leveraged both ways to improve access to information, have discussions and allow for more accountability. But what about those who don't like social media, and by extension, social collaboration tools? There is a massive assumption that ...
 
Mobile collaboration: Bringing new-world communication to the enterprise
15.01.2015
Mobile collaboration depicts a wondrous image for employee and client communication, but challenges remain in skills, networks and connectivity. Businesses have found themselves in catch-up mode in the realm of collaboration. The proliferation of smartphones with video calling capability and the emergence of social media as a preferred form of communication have made traditional methods of workplace collaboration appear increasingly irrelevant. At the same time, changing perceptions about flexible working have forced IT departments to rethink their ...
 
Introducing the Content Marketing Team Matrix
15.01.2015
A few months ago I created the Periodic Table of Content Marketing, to provide a handy - and hopefully helpful - cut-out-and-keep guide for content professionals. The table was both practical and tactical, which resulted in more than tens of thousands of shares, and hundreds of thousands of views. I remain humbled by its popularity, and the feedback I've had since I published it. Since then I've been asked many questions, of which two stand out: Why does 'content strategy' only have one element dedicated to it? What kind of skills does a content team ...
 
Introducing The Periodic Table of Content Marketing
15.01.2015
I've written a lot about content strategy over the past decade. I've also highlighted various niche tactics that can help content creators to succeed, as well as plenty of examples of excellent content. But I haven't created many visualisations, and recently I have been keen to do one. Surprisingly, nobody has yet created a periodic table for content marketing, so I thought I'd have a go. Before I introduce it, allow me to doff my hat at Dmitri Mendeleev, who first published the periodic table of elements. I'll also nod in the direction of Danny Sullivan, ...
 
What Knowledge Management should do?
15.01.2015
by Esko Kilpi - Databases and documents are usually thought of as stores or stocks of knowledge. From the mainstream Knowledge Management perspective, knowledge is understood to be created by individuals and then shared. It becomes the asset of an organization when it is extracted or externalized, as it is called in the SECI-model of Nonaka and Takeuchi. But the everyday experiences we have do not exist in a meaningful way in any documents. What has happened can seldom be understood from the Excel sheets explaining the results of our actions or the ...
 
Finding the Right Place for Knowledge Management in the Organization
15.01.2015
Continuing on the series of Knowledge Management (KM) insights derived from recent research sponsored by my friends at Parature, I'd like to focus on a question that constantly comes up in inquiries and conversations, yet gets little coverage: what is the proper place for KM to thrive in the organization? We have two paths to grow KM in the organization, and they depend on the focus we give to knowledge: internally focused KM projects tend to surround collaboration and Enterprise 2.0 implementations, and externally focused KM projects tend to focus ...
 
The Most Important Job For Knowledge Management In Customer Service
15.01.2015
Continuing the publication of my insights on Knowledge Management (KM) made possible by my friends at Parature, I want to focus on maintenance as what is likely the biggest problem of, and most important job in, KM for customer service today. In research I conducted on adoption and usage of Knowledge Management, some of the findings on budgeting and maintenance were concerning, to say the least... Lack Of Upkeep Just 34 percent of companies have proper maintenance processes for KM. When talking about maintenance processes with respondents, it became ...
 
Caught in-between
15.01.2015
by Harold Jarche - The core premise of finding perpetual beta is that the digital world is bumping against the analog world and we are currently caught in-between. Changing How We Organize With an external environment that is highly connected, organizations have to get connected inside. Faster market feedback challenges the organization's ability to act. The solutions are staring us in the face. We just have to stop looking in the rear-view mirror and see the many possible roads ahead. Hierarchies do not need to be the natural organizational model. ...
 
Transparenz im Social Intranet
14.01.2015
von Joachim Lindner - In vielen Unternehmen ist an einen Austausch über Abteilungs- und Ländergrenzen nicht zu denken. Das Medium der Wahl, um Daten gemeinsam zu nutzen, ist häufig ein File-Server. Am liebsten einer, auf den nur Mitarbeiter einer Abteilung Zugriff haben. Mit einem Social Intranet versucht man, diese Arbeitsweise zu ändern. Mitarbeiter sollen offen miteinander kommunizieren und Wissen unternehmensweit zur Verfügung stellen. Dafür ist ein kultureller Wandel erforderlich, der sich nicht von selbst einstellt. Zu tief ist die Geheimniskrämerei ...
 
Stellen Sie sich vor, es ist E.20 und keiner macht mit
14.01.2015
Wir alle wollen transparente Kommunikation, verbesserte Kollaborationsmöglichkeiten, insbesondere in Zeiten stetig fortschreitender Globalisierung, doch die Bereitstellung von Tools alleine macht noch keine #e20 (R)evolution. Denn stellen Sie sich vor, es ist e2.0 und keiner macht mit. e2.0 - digital und doch analaog Dies bringt mich zu dem Punkt, der mir schon lange durch den Kopf geht, dieser hat jedoch wenig mit Medien und Innovation zu tun, sondern vielmehr steht hier die Frage, wie man Mitarbeiter motiviert und überzeugt im Mittelpunkt. Hier kommen ...
 
The 14 Principles Of The Future Organization
14.01.2015
by Jacob Morgan - Over the past few months I've been sharing a series of posts on the 7 Principles of the Future Employee and the Evolution of the Employee. This was followed by the 10 Principles of the Future Manager followed by the Evolution of the Manager. Today I want to introduce the 14 Principles of the Future Organization (which will eventually be followed up by the Evolution of the Organization). This is a concept that is taken from my latest book on The Future of Work and one that I feel is quite important. We are seeing an amazing evolution ...
 
Where Social Collaboration Is Heading
14.01.2015
Social collaboration software has come a long way, both in terms of acceptance in organizations (if not daily usage) and products. Ten years ago social collaboration was mostly thought of as Facebook for the enterprise, an unfortunate tagline that suggested frivolity and not utility. Since then, social collaboration has embraced many different types of technology that help knowledge workers find and share content and ideas. An explosion of new ways to work together gradually coalesced into the form we see today. This process is driving what we can expect ...
 
'Noise' as a source of thriving? Early insights from our newest study
14.01.2015
How do we communicate effectively in a noisy world? In our efforts to improve productivity and performance, noise has increased and is here to stay. So how do we stop fighting it - and start gleaning value from this information and communication to drive success? Melcrum's research team is looking into this and best practices from those succeeding here, in our upcoming study. Oceanic scientists studying the communication patterns of blue whales have noted a disturbing fact: these mammals' acoustic bubble is shrinking. Whales' acoustic bubble is the ...
 
Knowledge hoarding is a bad idea. Keeping information to yourself can stop you climb the ladder
14.01.2015
At 6:30 in the morning, Nate hears the phone ringing. It's the same Piano Alarm he starts his every damn day. He grabs his phone squinting to find out what's new on Twitter and on his Facebook Feed. "What should I RT to look smart today?" Online, we're in a culture of sharing and RT-ing. Offline, at work, we tend to be less , as everything we teach or share can be used against us. Once again, our online selves are better than our offline devils. Recession and the competitive environment many of us got hooked on are turning us into selfish fellas. We ...
 
How to change culture - the importance of "first followers" in KM
14.01.2015
by Nick Milton - If you are leading a change program such as Knowledge Management in your organisation, it is not so important what you do yourself - the most important thing is what your first followers will do, as that is what others will be watching. [...] In change management terms, you (as Knowledge Management leader) are the shirtless dancing guy. The first followers are the people who commission and lead the first "proof of concept" exercises or the first Knowledge Management pilot projects. You need to ensure that The first followers succeed ...
 
Knowledge Management in Procurement Organizations
14.01.2015
The Christmas and New Year holidays couldn't have come at a better time for me - reason being the hectic Christmas shopping we had to do right before the annual shutdown. Getting into December, we realized that there was quite some money that needed to be spent before the end of the year and very little time to do so! Although our sourcing process is very streamlined and our suppliers and business stakeholders can handle quick turnarounds, there was one key thing that dawned on us. I will summarize our realization in one of the most oft repeated statements ...
 
A digital workplace definition
14.01.2015
'Digital workplace' is the concept that there is a virtual equivalent to the physical workplace, and that this needs to be planned and managed coherently because it is fundamental to people's productivity, engagement and working health. This is not a precise definition; just as the notion of 'workplace'?itself has ill-defined boundaries, so the shape of a digital workplace will vary between organisations. However, at its heart it is about: Putting people first - the impact on employees is what makes the digital workplace important. A technology layer ...
 
Workplace Collaboration: Here's Why It Doesn't Always Work
13.01.2015
It's hard to remember a time when collaboration wasn't a widely discussed and accepted concept. It drives how we design offices, how we form teams, and how we plan strategically. However, as a result of its universal popularity, the word has been stripped of much of its meaning. Whereas it originally was a process for creatively and effectively completing complex projects, in practice it can be diluted to mean simply working together in groups. While an open office plan and a commitment to group brainstorms help add collaborative elements to your team, ...
 
Why share your knowledge?
13.01.2015
by Stan Garfield - In Quora, I was asked How can I benefit by sharing knowledge? Is it profitable? "One of my friends told me that "I don't want to share my knowledge with someone else, because I earned it myself, and I worked so hard for it. So, why should I share with someone else for his/her development? If I teach someone, then he/she will apply the knowledge to his/her business, and our value will decrease, or our business will lose its competitive edge." I don't think it works that way. My perception is if I teach someone, then I can learn ...
 
13 Reasons Why People Don't Share Their Knowledge - and what to do about it
13.01.2015
by Stan Garfield - In Why Employees Don't Do What They're Supposed To Do and What To Do About It, Ferdinand Fournies provides a comprehensive list of reasons people don't do what they are supposed to do. I adapted 13 of these reasons to address why people don't share their knowledge. Also see this presentation and this article. They don't know why they should do it. Leadership has not made a strong case for knowledge sharing. Solution: Have the leader of the organization communicate regularly on knowledge sharing expectations, goals, ...
 
Get the Boss to Buy In
13.01.2015
An engineering manager at an energy company -- we'll call him John Healy -- wanted to sell his boss on a safer and cheaper gas-scrubbing technology. This might have been an easy task if his boss, the general manager, hadn't selected the existing system just a year before. Instead it was, in Healy's words, "a delicate process." Fortunately, user reviews of the new technology had become available only in the past several months, which Healy tactfully mentioned in his presentation to the GM and other senior executives. He also included a detailed comparison ...
 
News Clues
13.01.2015
Hear, O Internet. It has been sixteen years since our previous communication. In that time the People of the Internet -- you and me and all our friends of friends of friends, unto the last Kevin Bacon -- have made the Internet an awesome place, filled with wonders and portents. From the serious to the lolworthy to the wtf, we have up-ended titans, created heroes, and changed the most basic assumptions about How Things Work and Who We Are. But now all the good work we've done together faces mortal dangers. When we first came before you, it was to ...
 
Enterprise Social Networks - Mehr Kollaboration im Unternehmen
12.01.2015
Im öffentlichen Internet haben sich soziale Netzwerke für private Zwecke (v.a. Facebook) und für berufliche Belange (v.a. XING und LinkedIn) in den letzten Jahren stark verbreitet. Dadurch konnte die Vernetzung der Menschen untereinander drastisch gesteigert werden. Bedenkliche Aspekte (z.B. kontunierliche Ablenkung und Informationsüberflutung) blenden wir hier einmal aus, da das jeder Nutzer selbst bestimmen kann / muss. Auch in Unternehmen, vor allem in wissensintensiven Bereichen, besteht ebenfalls die Anforderung, die Mitarbeiter möglichst gut miteinander ...
 
Ilja Hauß: Piloten bilden Grundlage für neue Arbeitsweisen und Digital Workplace
12.01.2015
Unser nächstes Interview in unserer Reihe zur "Digital Workplace Revolution 2015" für die Social Business Arena auf der CeBIT ist mit Ilja Hauß von Communardo Software. Ilja Hauß ist geschäftsführender Gesellschafter der Communardo Software GmbH. Er beschäftigt sich seit mehr als 15 Jahren intensiv mit den Technologien und Maßnahmen zur Verbesserung der internen Kommunikation und Zusammenarbeit, dem Wissensmanagement und der virtuellen Teamarbeit. Seine Schwerpunkte liegen dabei auf der strategischen Beratung, Einführung und produktiven Nutzung von ...
 
Interne Kommunikation: Wenn Reden zu Gold wird
12.01.2015
Reden ist Silber, Schweigen ist Gold. Dieses Sprichwort kennt vermutlich jeder. Aber wie steigert das die Produktivität und verbessert meine Mitarbeiterzufriedenheit? Erfolgsmodell der internen Kommunikation: Mitarbeiterkommunikation Nicht nur PR und strategisches Marketing beziehungsweise eine sichere externe Kommunikation sind grundlegend für den Erfolg eines Unternehmens. Was viele Unternehmer immer wieder unterschätzen, ist der Einfluss von Mitarbeiterzufriedenheit und der einwandfreie Ablauf interner Geschäfte. Kurz: Ohne eine störungsfreie, reibungslose ...
 
Can internal networks replace email in the workplace?
12.01.2015
Enterprise social networks such as Yammer can save time and promote collaboration, but organizations' cultures too often ignore messaging, leaving choices in the hands of individual employees. Is email's popularity a matter of efficacy, or just familiarity? A study finding email remains the most important digital tool for American workers reveals significant obstacles to the adoption of collaborative applications necessary to compete in 2015 and beyond. Email's roots go back to the early 1960s, more than a half-century ago. Its business ...
 
I Believe in the Value of Sharing
12.01.2015
As a workplace professional, I believe strongly in the value of sharing. I'm not talking about the monetary value of a social share (which business people are keen on doing), but rather the less tangible value that comes from sharing knowledge, making an individual more productive, effective, and efficient. In other words, the value that is manifest in the form of improved personal performance in the workplace. On its face, sharing knowledge seems illogical and associated with giving something away. Children need to be taught to share; it's not instinctive. ...
 
Enterprise Social Apps - Because Collaboration Starts With Communication
12.01.2015
Enterprises feel more heat of competition, ever-changing demands, and many more challenges as the time goes; there come enterprise social apps. The blog discusses an importance of social media apps in businesses. Enterprise social apps can address some of the key business problems and give a new people-centric dimension to a business. As companies face challenges in terms of competition, ever-changing business requirements, etc., such social mobile apps can help them fill the communication gap with their customers. Along with this, they prove to be ...
 
It's Not About Me: Individual Knowledge Sharing Behavior in Virtual Communities
12.01.2015
Introduction I recently completed a nine month long research project as part of my graduate work with Northwestern's MSLOC program designed to understand how an individual's knowledge sharing behavior within organizational virtual communities is influenced by their level of trust and/or perceived safety within their organization. The following are insights gleamed from my research, analysis and subsequent reflections. So What, Who Cares? Studies have shown that when knowledge sharing and collaborative systems are used effectively, they can ...
 
Customer-activated communication and collaboration will drive a new era of KM
12.01.2015
Listening and responding to the voice of the customer is rapidly becoming an imperative. And while that represents a great start, real transformation will require a much more profound pivot on the part of the enterprise. The customer-activated enterprise (CAE) is one that allows every employee to leverage the voice of the customer in every decision every day. Application development and deployment professionals need to lead this transformation in three key ways: Align with colleagues, starting with marketing, who are currently investing in technology ...
 
My Take on the 7 Traits of Effective Digital Enterprises by McKinsey
12.01.2015
In a previous post on the NO FEAR community I have tried to connect Stephen R. Covey's 7 Habits of Highly Effective People to leadership in transforming enterprises. McKinsey's 2014 article on The Seven Traits of Effective Digital Enterprises has inspired me to translate their angle into an inside perspective. How would the seven traits resonate on dealing with the internal digital transformation and the future of information and knowledge work? Here's my (pretty extensive ... sorry) this week's take on traits 1 to 4: Starting Point Be unreasonably ...
 
Your Employees: The Forgotten Element of Workplace Collaboration
09.01.2015
How to evaluate and foster collaboration among employees to win with consistency. Your company has inked a deal with a household-name client. Maybe it's finally wrapped up a major project that took months to complete. Or maybe your team not only reached that high benchmark, you crushed it. Everyone feels a great sense of accomplishment, and the general sentiment now is, "How can we keep this momentum going?" No matter the industry, any business leader wants to craft a recipe for repeatable success, and one of the essential ingredients will be effective ...
 
Will companies ever embrace a culture of messaging?
09.01.2015
A study finding email remains the most important digital tool for American workers reveals some significant obstacles to the adoption of the kinds of collaborative applications that will be required to compete in 2015 and beyond. Email's roots go back to the early 1960s, making it a technology that is more than half a century old. Its business adoption began in the early 1990s, hampered by confusing and incompatible technologies, along with the usual legal and security concerns that accompany any new technology into the workplace. But once it took root, ...
 
Pitfalls of Enterprise Collaboration (and the Solutions)
09.01.2015
Collaboration today is critical for any organization's success. Organizations are becoming more geographically distributed, and though there are some exceptions such as Google and Yahoo, most organizations have no choice in the matter. Although research claims collaboration works better if teams are all together, there is also the 50 yard rule -- anyone over 50 yards from you will collaborate with you in the same way as they would in a distributed office. Architects are working to create more collaborative physical spaces in organizations to maximize ...
 
The CIO leadership role in Social Business Transformation
09.01.2015
Often the IT group and the CIO are cast in a negative light when it comes to "corporate" and social media e.g blocking access to social sites, turning off or resisting Yammer etc. But it should be, and can be the opposite. The CIO can easily become an innovator and thought-leader in social business by repurposing skills and knowledge long held in enterprise IT. A study by Microsoft found that there is still a considerable reluctance to adopt social tools in many companies and that most of this reluctance stems from IT departments that are worried about ...
 
The Future Is the Connected Organization
09.01.2015
by Ted Coiné - In the Industrial Age, knowledge was power. Today, the ubiquity of information has made knowledge a commodity. In today's Social Age, connection is power. So, how connected is your organization to its network? The Social Age is the age of OPEN: Ordinary People, Extraordinary Network. Yes, we're all ordinary (non-expert) in many ways essential to our success. But through our networks - the people we're connected to, some of them highly expert in ways we are not - we can all be extraordinary when it matters most: as individuals and, together, ...
 
How digital is shifting leadership
09.01.2015
by Gloria Lombardi - Lee Bryant (pictured right) founded PostShift in 2013 with the mission to help enterprises evolve their structure, technology, culture and practice to become more competitive and agile in the 21st Century. He has been exploring the field of digital transformation for a much longer time though; prior to launching PostShift he was the Director of HeadShift, a boutique consultancy focusing on the practical use of social technology for achieving organisational change. "I had a great time for about ten years doing that. There was the ...
 
Do you eat burgers? Do you meet online?
09.01.2015
[...] I was reminded of this scene because an experience today made me think about the importance of beliefs for seeing possibilities of using new media. I had a consultation in the north of the Netherlands (only 150 km but still a 2 hours journey) and we proposed to do the meeting online. We had proposed this earlier last year, but the group thought it was very important to see each other. "it is really necessary for a good conversation." Finally we convinced the group and did a test using adobe webinar using a screen and individual ipads. I was especially ...
 
How to Provide Unique Value in Your Content - Whiteboard Friday
09.01.2015
Marketers of all stripes are hearing more about providing unique content and value to their audiences, and how that's what Google wants to show searchers. Unique content is straightforward enough, but what exactly does everyone mean by "unique value?" What does that actually look like? In today's Whiteboard Friday, Rand illustrates the answer. Modern criteria for content One of a kind Relevant Helpful Uniquely valuable Great user experience Unique value and you (and your website) Massive upgrade in aggregation, accessibility and design Information ...
 
Mastering the Art of Content Curation
09.01.2015
Let's face it: if you want to use content to attract buyers, there are only two possible strategies: Create your own content Share other people's content Today let's focus on #2, which has the fancy name of content curation. Done right, it helps other people while strengthening your network. Done wrong, you become a fuzzy-brained person to be avoided at all costs. What do you say we focus on doing it right? Let's get you on the path to becoming a Information Concierge... Give credit where credit is due Trust, but verify Start with your own spin Be smart ...
 
Blogs für Führungskräfte
08.01.2015
Häufig denkt man bei der Einführung von sozialen Medien in Unternehmen nur an die Mitarbeiter, vergisst aber gelegentlich die Führungskräfte. Dabei ist es wichtig, dass diese mit gutem Beispiel voran gehen. Für Führungskräfte ist es eine gute Möglichkeit mit einem Blog zu beginnen. Das ist nicht so weit entfernt von einem Artikel im Intranet, bedeutet aber schon eine Auseinandersetzung mit den Mitarbeitern. Dabei gibt es aber einiges zu beachten. Schreibstil Usability Nur lange Beiträge? Müssen Bilder sein Mobiler Zugriff Kommentare [...] ...
 
Integration of Email with Collaboration and Collab with Business Processes
08.01.2015
by Walter Adamson - As we run into 2015 we're seeing a past enterprise social network #ESN trend develop into a mainstream differentiator of who might survive the war for enterprise collaboration systems. The trend is the integration of ESNs or parts thereof into business processes and the systems which support those processes. The ESNs which are most easily integrated may be about to win the war in 2015. And perhaps surprisingly we are seeing the integration of email itself into collaboration systems - whereby email becomes like a function of ...
 
Employees are as or More Important Than Customers: Why Ignoring Employee Engagement Hurts Business
08.01.2015
by Brian Solis - In a late 2013 study, Gallup found that only 13% of workers actually feel engaged at their jobs. What's worse is that 63% of the workforce is not engaged at all. But wait, the news gets even more disheartening. An astounding 24%, one-quarter of the global workforce, is actively disengaged right now. Essentially we have a significant number of workers doing their best impression of corporate zombies who go through the everyday motions to collect a paycheck. So are employees to blame? Nope. This incredible set of findings falls squarely ...
 
How IBM Drives ROI Through Employee Advocacy
08.01.2015
Yesterday, I had the good fortune of hosting and moderating a webinar How IBM Drives ROI Through Employee Advocacy, featuring my long time IBM colleagues Colleen Burns and Amber Armstrong, who shared several case studies about how the global tech giant is successfully proving ROI through employee advocacy. For those of you who've followed me on twitter @sfemerick or read my blog or book, The Most Powerful Brand on Earth, you know I believe the most successful brand advocates are those who gain visibility and trust by sharing their expertise, and the ...
 
Soft power
08.01.2015
by Simon Terry - In a world that is often obsessed with force, much more is accomplished every day through influence. Every year Monocle magazine publishes a soft power index chronicling the rising influence of various nations. Much of that soft power is attributable to the influence generated through tourism, aid, music, arts and other creative endeavours. These activities build connection, reciprocity and trust and importantly improve influence by making a nation a leading example or aspiration that others wish to follow. In organisations, soft power ...
 
Who translates for your organisation?
08.01.2015
by Simon Terry - "The word 'translation' comes, etymologically, from the Latin for 'bearing across'. Having been borne across the world, we are translated men. It is normally supposed that something always gets lost in translation; I cling, obstinately to the notion that something can also be gained." - Salman Rushdie, Imaginary Homelands: Essays and Criticism 1981-1991 More than five years of my career in banking can be explained by the phrase 'he is a banker but he speaks wealth management'. I focused on translation because I was lateral hire into ...
 
My Top 10 Leadership Insights For 2014
08.01.2015
by Tanveer Naseer - As I look back at the past 12 months, there's no question that this has definitely been a milestone year for me. Not only did 2014 mark five years that I've been writing online for this blog, but this was also the year I finally added "author" to my list of credentials with the release of my first leadership book, "Leadership Vertigo". A milestone that I'm grateful to have had the opportunity to celebrate here on my blog with the help of such leadership luminaries as Doug Conant, Liz Wiseman, Jim Kouzes, Barry Posner, and David Burkus. ...
 
Digitaler Wertewandel
07.01.2015
von Alexander Kluge - Wertewandel in der IT: Dion Hitchcliff beschreibt den Wandel im digitalen Zeitalter weg von Zentralisierung, Kontrolle, Bürokratie, Standardisierung, Langfristiger Planung, Festen Prozessen hin zu Dezentralisierung, Autonomie, Geplantem Kontrollverlust, Offener Zusammenarbeit, Transparenz Der Wertewandel vollzieht sich schon eine ganze Weile, wie es auch Willms Buhse im lesenwerten Buch "Management by Internet" im letzten Jahr beschrieben hat. Nur vollzieht er sich offenbar von unten (Nachwuchs, Gen Y und Z) als auch von oben über ...
 
Predictions for 2015: Redesigning the Organization for A Rapidly Changing World
07.01.2015
[...] The concepts of "integrated talent management" are rapidly changing, with most HR practices being reinvented. In fact I'd say that talent management as we've known it over the last ten years is about to go away and be reinvented, with a focus on what I call Engagement, Experience, and Environment. (Read my latest article "Is Corporate Talent Management Dead?" if you want more on that topic in particular.) The ten predictions we write about for 2015 cover topics from employee engagement to new technologies for HR, a whole new focus on ...
 
Enterprise 2.0 is NOT Built on Technology - It's Built on Engagement
07.01.2015
[...] And, if my google reader and twitter stream is any indication of what the corporate zeitgeist is - enabling web 2.0 technologies is on your list somewhere - and probably somewhere near the top. You're starting to consider sharing more information. You're beginning to form a "social media strategy" around these new-fangled sharing and collaboration tools. You're using words like open and transparent. You're still trying to figure out what Yammer is and why you should know about it. All of that is what Enterprise 2.0 is - and isn't. Enterprise ...
 
The Future of Everything? It's About People Connecting with People
07.01.2015
by Brian Solis - These last few years have been an interesting ride. As fun as it has been, it is the next few years that will be the most telling and also transformative if all goes according to plan. As quickly as time flies, it's important not to lose sight of the things that remind us of why we're on this path together. I recently stumbled across a conversation with Eric Jacobson in which I shared what was driving me at the time... and for that matter, is still very much the core of much of my work today. I hope this helps you in your endeavors... ...
 
Can Productivity Tools Lead To Business Innovation?
07.01.2015
I have spoken a number of times about small innovation being a big key to success in a fast moving society. While that's true, we can't ignore the fact that innovation, small or big, is not easy to achieve. Especially with distractions galore, it's easy for productivity to jump the track. And today, businesses are more distracted than ever before by the latest and greatest in new technologies and tools that are constantly fighting for their share of the enterprise. We need to be asking ourselves if the distraction is offset by making employees more ...
 
Keys To Changing Knowledge Sharing Behavior
07.01.2015
Phyllis Korkki's New York Times article "When Those Who Know Won't Share" was summed up very nicely in the quote by David Zweig, an associate management professor at the University of Toronto, Scarborough. What did Zweig say? "Put in incentives to reward people on team outcomes versus solely on individual outcomes." I agree -- it's really almost just that simple. Certainly there are other critical success factors in the reuse of organizational knowledge, like alignment to strategy, processes, and technology enablement, but if there's a holy grail ...
 
NASA's view of the "common KM mistakes"
07.01.2015
by Nick Milton - This video, from Edward Rogers of NASA, explans what he sees as the common mistakes in implementing KM. All of these stem from one reason, which is that KM people too often fail to learn from the experience of the past. Compare these with our 7 most common reasons KM programs fail. Edward's 5 most common reasons for failure are Attempting to implement a KM system in a hurry, by "buying a KM program". KM at NASA has been a 10 year proposition. "Gaming" KM; trying to manipulate people though tricks and incentives Applying a KM framework ...
 
Top 7 reasons why KM implementations fail
07.01.2015
by Nick Milton - It is a commonly stated observation that 80% of knowledge management programs fail. I don't know whether this is a true observation, but it is commonly stated. Whether it is true or not probably all depends on what you mean by "knowledge management program" and what you mean by "fail". However certainly there has been a large number of failures, as well as a (probably smaller) number of successes. As a consultant with 17 years experience in the field I have been involved in both successes and failures, so here's my observations on some ...
 
2015: The Year Community Management Goes Mainstream
07.01.2015
by Rachel Happe - 2014 was a great year for community management generally and for The Community Roundtable specifically. Because of that, I spared you a year-end wrap up (you are welcome), but I do think it is worth taking the opportunity a new year presents to pause, reflect and set intentions for the new year amidst the whirlwind of other activities. We have said for a long time that the future of all management is community management and 2014 was the year we started to see that transition begin to happen. We think 2015 will be the year it becomes ...
 
We need more rubbish on the internet
07.01.2015
by Euan Semple - I was listening to a Jim Rohn tape the other day in which he talks about giving presentations and knowing that only some of the audience will respond well to what he says. Most of the audience will be mildly interested and some will be what he calls "the perplexed". He says that he loves doing the talks even if only a small group are what he calls "believers" because much of the reason for speaking in public is to aid his own learning. To say things clearly, to say them in public, to say them over and over again. This is even more true ...
 
Change Management: Umbau von Unternehmen - worauf Chefs achten müssen
06.01.2015
Ob Eon, RWE, Lufthansa oder Bilfinger: Unternehmen verändern sich in immer rascherer Geschwindigkeit. Teils ändern sie nur einige Prozesse, teils stellen sie ganze Geschäftsmodelle auf den Kopf. Wie Vorstände den Wandel schaffen - und welche Risiken sie umschiffen müssen. Bei vielen deutschen Unternehmen geht es schon lange nicht mehr nur ums Sparen oder Expandieren. Im Gegenteil: Um auch in Zukunft erfolgreich wirtschaften zu können, verändern sich Unternehmen in immer rascherer Geschwindigkeit. Unternehmenslenker müssen bei diesen Change-Management-Prozessen ...
 
The (social) network is the company
06.01.2015
by Alan Hamilton - John Gage, the 21st employee of Sun Microsystems coined the now famous phrase: "The Network is the Computer" which became a prominent feature on the Sun Microsystems' logo and motto. More than that it became part of their philosophy before the large scale adoption of the internet. They realised that the combined power of computers, interconnected, is the real computer - able to carry out more complex tasks than would otherwise be possible by the boxes we sit in front of today. That same philosophy applies today in the world of social ...
 
Go Social Or Go Home: How Leaders Can Win In 2015
06.01.2015
by Meghan M. Biro - Everyone's talking about their New Year's resolutions. A biggie of mine: to get everyone to become more social, including you leaders out there. And rest assured - I'm not just preaching about - I'm making an effort as well. I too, have been guilty of slacking on certain channels this past year. Starting the 2015 off with a bang, TalentCulture's World of Work Community first #TChat of 2015 features two good friends of mine who can help: Ted Coiné (CRO of Meddle.It) and Mark Babbitt (CEO and founder of the talent community YouTern). ...
 
3 Ways to Build a High-Performance Learning Organization
06.01.2015
We've heard it over and over again. Companies must be agile in order to innovate. They need to make quick decisions in order to survive. So, why is Edward D. Hess, business consultant and author, telling us to slow down? Author of the book Learn or Die: Using Science to Build a Leading-Edge Learning Organization, he claims it all comes down to learning. What's So Important About Learning? "To be a great learning organization, speed is not a virtue," said Hess. Instead, he advocates "slowing down to listen, to think and to take your listening to a higher ...
 
Building a Better Knowledge Management
06.01.2015
by Christian Buckley - Long before Google Glass wearers made the news (and became pariahs within San Francisco-area coffee houses and restaurants), research projects at huge companies like IBM and Microsoft sought to bridge the gap between the capture and storage of corporate knowledge and intellectual property, and the difficult-to-archive individual narrative that attempted to make sense of this important, yet mostly disconnected content. The effort of transcribing a personal experience or individual learning in context to our projects, business initiatives ...
 
2015: Social HR Becomes A Reality
06.01.2015
In 2014, we saw organizations use social technologies for recruitment, development and engagement practices. The year to come will bring even more transformation to human resources. The year 2015 will see the advent of what I call "the consumerization of HR," where employees expect an "intelligent mobile user experience" to guide their access to HR resources. Employees will increasingly expect their employer to have the same user experience as when they reserve a taxi on Uber or Lyft, pay their bills on the Bank of America mobile app, or order food ...
 
Social Media? Gerne, aber doch nicht intern!
05.01.2015
von Andreas Schulze-Kopp - Social Media und interne Kommunikation 'Was bringt einem deutschen Mittelständler ein stärkeres Engagement in Social Media' ist noch immer eine oft gestellte Frage. Die Frage warum sich mittelständische Unternehmen spätestens jetzt verstärkt mit Social Media beschäftigen sollten, werden vermehrt durch positive Beispiele für den Verbund von klassischen Medien mit Social Media Kanälen beantwortet. Warum aber nur in der externen Kommunikation neue Wege gehen? Nun, eine Antwort auf diese Frage könnte der vermeintlich schnellere ...
 
Benedikt Neunkirch: Corporate Community Management wesentlich für Digital Workplace
05.01.2015
Unser nächstes Interview in unserer Reihe zur "Digital Workplace Revolution 2015" für die Social Business Arena auf der CeBIT ist mit Benedikt Neunkirch von mixxt. Benedikt ist bei mixxt für Öffentlichkeitsarbeit und Online-Marketing zuständig. Er twittert, bloggt und schreibt für mixxt und über die neue Social Intranet Lösung "tixxt". Nach seinem Studium Media Management mit den Schwerpunkten Kommunikation & Marketing Management in Köln ist er seit April 2013 überzeugter mixxtler. Zuvor hatte er sich von der Idee verabschiedet seinen Lebensunterhalt ...
 
5 Internal Communication Trends To Watch For In 2015 and Beyond
05.01.2015
With the world of work changing rapidly and expectations from the increasingly young workforce rising, internal communication in 2015 and beyond will never be the same. In this post I share perspectives that internal communicators must consider to stay relevant, add value and continue making an impact. Evolving asks of the internal communicator Curator of corporate conscience Foil for tapping corporate activism Engaging every team counts Internal communicators as personal branding experts [...] ...
 
3 ways to make an enterprise social network pay off
05.01.2015
Social collaboration will become an increasingly important business advantage--so make sure you lay the groundwork for success. There's a lot of knowledge in your enterprise--it's in databases, emails, posted on your intranet, etc. There's a lot of interest in unlocking that data through enterprise social networks--technologies that will allow employees to collaborate better, both through ease of communication and through analytics tools that will surface relevant information even before you ask for it. But you can't just roll out an enterprise social ...
 
The Witch Doctors Of Social
05.01.2015
If you had the choice, would you want a witch doctor to treat your illness or a trained professional? The social space is filled with witch doctors using personal superstitions, anecdotal stories, and untested assumptions to build communities. Thousands of organizations are betting millions of dollars their social witch doctor can wave a magic wand and spawn a new community. They can't tell the difference between a witch doctor and a trained professional. The trained professionals use a unique understanding of the human mind, a deep database of case ...
 
The challenge for Knowledge Workers in a hierarchical culture
05.01.2015
The best definition of a Knowledge Worker is "someone who knows more about their job than their boss does". This definition means that the Knowledge Worker adds knowledge to their daily tasks. They do not blindly follow orders - they use knowledge to develop approaches and strategies for delivering their objectives. They are hired not just to do work, but to think as well. Managing a knowledge worker therefore is a different proposition from managing a manual worker. You cannot micromanage, you do not need to supervise, but you need to give clear objectives ...
 
Stopping SEOcentrism: What Lego Can Teach All Web Marketers
05.01.2015
Houston, we have a problem We SEOs, myself included, have a habit of almost always focusing our attention on what concerns us directly. We suffer what I call SEOcentrism. Everything is SEO and, and everything ends in the sphere of influence of SEO, as if Search Marketing was a gigantic black hole. - Content? Clearly, it is SEO and SEO should govern Content Strategy! - Social Media? SEOs are those who really understand it! - Inbound Marketing? Isn't that a synonym for SEO? In reality, though, things are very different. Simplifying all components ...
 
Enterprise Social Vision Statement
02.01.2015
Today, social is integrated with existing strategies to augment existing business objectives. Companies adopt social applications, such as in support and digital marketing, to change how they deliver value to their customers. One of the most commonly told stories is around support and using social software to take advantage of the common pattern of allowing peers and customers to influence decisions. There are many well-established and valuable use cases, however, these efforts are typically led at a departmental level and are not integrated across ...
 
A new way to work
02.01.2015
by Harold Jarche - Corporations were created to give limited liability to organizations that were taking on large, capital-intensive projects, like building railways. Today, most corporations have little physical capital and instead derive their value from intangible goods and services. Such a significant economic shift should make us question the value of putting so much value into the corporation, when most of it now is created by workers. Do we still need a corporation to enable wealth-creation for a post-industrial, and more importantly, a post-job, ...
 
A new Change Management concept
02.01.2015
by Harald Schirmer - Within the last 3 years, I spend a lot of time with the theory and practical use of "Organizational Change Management". Many discussions (private and business), conferences, own pilots, many days coaching from a great person of Deloitte, learnings by observing outstanding "leaders in change", participation in the inspiring "Change Agents Worldwide" network and education by the great ISB (Institut für systemische Beratung)? It made me rise the question: Is Change Management - as we know it - still the best way to "drive change"? ...
 
Change - Values - One size fits all?
02.01.2015
by Harald Schirmer - The second part of my thoughts about a modern change management approach is about values and the typical way in big company (or government) to roll out changes: "One size fit's all". In my experience today we are able to engage an individual change approach - of course we need a network of supporters for that, extremely open and fast, direct communication and a load of "TRUST". The results on the other side are beyond everything we know from the past. But let's start with the values as a foundation: (if you missed the first part, ...
 
Use These 14 Questions for a Corporate Culture Audit
02.01.2015
Culture plays a big role in the health of an organization. Leaders need to foster a culture that supports the company's objectives and keeps employees happy. In a merger situation, integrating cultures is very important to deal success. But corporate culture often appears invisible to the people immersed in it. If you're developing a strategy for your social intranet or anticipating a merger, you may be considering hiring a professional to conduct a corporate culture audit. Here are some questions you can use yourself as a mini-audit to help you see ...
 
Few Organizations Have Strong Internal Search Capabilities
02.01.2015
Why is it so easy to find virtually any information you need with a quick search online and so difficult to find what you need on internal networks? According to a new study (registration required), the problem is pervasive. The study, conduced by AIIM -- the Association for Information and Image Management -- found three out of four information professionals think it is easier to find information outside of their organizations than within. And 25 percent acknowledged their organizations lack advanced or dedicated search tools. And that's not all. More ...
 
Is 'Information Overload' a Myth?
02.01.2015
The History Of The Theory of Information Overload First, let's talk about the historical precedence of the information overload theory. I imagine the 2nd day after we emerged from caves, one caveman grunting to the other that there was just too much stuff to process to survive for him to go on. Luckily for us, he did go on. This theory can be found well into the beginning of documented history. Roman historian Seneca thought there was too much bad information in his world for people to handle. So he responded by creating more, in the form of some of ...
 
Warum unsere Personalauswahl nichts taugt - Teil 1
01.01.2015
Wenn ein führender HR-Kopf wie Thomas Sattelberger im Interview mit dem "Tagesspiegel" vernichtende Kritik an der bestehenden Personalpraxis und -philosophie in deutschen Unternehmen übt ("Die Kens und Barbies im Businessoutift"), sollte uns das zu denken geben. Schlimmer noch: Er hält eine Veränderungen zum Besseren erst in ein paar Jahrzehnten für abgeschlossen. Aber sie wird kommen (müssen). Denn wie ich schon mal schrieb - im 6. Kontradieff werden die Mechanismen der alten Industriegesellschaft nicht mehr funktionieren. Und wir müssen heute anfangen, ...
 
Schöner Schein: Warum sich das Personalmanagement ändern muss
01.01.2015
von Gunnar Sohn - Das moderne Personalmanagement verkommt zur Show: Büros bekommen zwar Kuschel-Ecken und Hipster-Brausen, hinter den Kulissen bleibt aber alles wie gehabt. Ist das schon die Zukunft der Arbeitswelt? Die "Wirtschaftswoche" titelt: "HR-Abteilungen - Personaler vergraulen Fachkräfte" und schreibt: "Wenn Betriebe gute Leute finden, geschieht es nicht wegen, sondern trotz der Personaler." Das "Manager Magazin" fragt in der November-Ausgabe "Die Bonsai-Manager - wer braucht eigentlich noch HR?" und nimmt sich damit der Thematik an, dass DAX-Unternehmen ...
 
Zukunftsforum Personal 2014 - Interview: "Personaler müssten Treiber sein, hinken aber hinterher"
01.01.2015
Thomas Sattelberger, Vorsitzender der HR Alliance und Personaler-Urgestein, liest seiner Profession die Leviten. Sie soll die neue Arbeitswelt forciert mitgestalten. Diese wird unter den Aspekten Macht, Innovation und Resilienz beim Zukunftsforum "HR 4.0" beleuchtet. Das Thema "Industrie 4.0" hat dieses Jahr die Hannover Messe geprägt. Das Zukunftsforum Personal im September titelt "HR 4.0". Wieso lehnen Sie sich so eng an die Industrie an? Industrie 4.0 trifft allerdings nur einen Teil der Wirtschaft. Welche Rolle spielen Personaler in dieser beschleunigten ...
 
Führungskultur im Wandel: gestern - heute - morgen
01.01.2015
von Stephan Grabmeier - Die Führungskultur in den Unternehmen muss sich wandeln - zumindest möchten das die Führungskräfte. Eine Studie, die vom Bundesministerium für Arbeit und Soziales im Rahmen von INQA durchgeführt wurde, nennt sich "Forum Gute Führung". Die Studie zeigt: 77 Prozent der Führungskräfte wünschen sich einen Wandel der Führungskultur. Gleichzeitig sehen sie aber noch einen weiten Weg - und sich selbst kaum in der Lage, diese neue Führungskultur umzusetzen. Ich möchte heute die zentralen Ergebnisse dieser Studie kommentieren - und einen ...
 
Forum Gute Führung - Panorama: Führung und Wissensmanagement
01.01.2015
Im Interview mit Hans-Georg Schnauffer, Präsident der Gesellschaft für Wissensmanagement, geht es um den Zusammenhang von Führung und Wissensmanagement. Uns interessierte besonders, inwieweit die Herausforderungen an das Thema Führung auch das Wissensmanagement in den Organisationen betreffen. Welche Parallelen sehen Sie zwischen Führung und Wissensmanagement? Ist die Dezentralisierung von Wissen leichter zu handeln als die Dezentralisierung von Führung? Der Zwang nach monetär messbaren Indikatoren zu steuern und zu führen - so die Studie - bringt viele ...
 
Wie Chefs ihre Situation einschätzen: Keine Zeit zum Führen
01.01.2015
Zu wenig Zeit für Führungsaufgaben - das beklagen fast acht von zehn Chefs. Dabei stehen sie vor der Aufgabe, umfassende Veränderungen stemmen zu müssen. Das geht aus dem aktuellen HR-Report des Personaldienstleisters Hays hervor. Es gibt "eine Diskrepanz zwischen Anspruch und Wirklichkeit" - so umreißen Jutta Rump und Klaus Breitschopf die Ergebnisse ihres HR Report 2014/2015. Rump ist Direktorin des Instituts für Beschäftigung und Employability (IBE), Breitschopf Vorstandschef der Hays AG. Ihr gemeinsamer Report basiert auf Angaben von 665 Entscheidern ...