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Curated hints on Digital Transformation, Enterprise 2.0, Enterprise Social Networks, Social Intranets, Social Collaboration, Knowledge Management, HR 2.0, ... and all the rest
Dr.-Ing. Carsten Rose – Effective: 31.12.2014

Archive 12/2014

Social Business Digest by caro - Archive 12/2014
Employer Branding - Employees first statt inhaltsgleiche Prostitution
31.12.2014
von Stephan Grabmeier - Employer Branding ist nach wie vor ein Modewort in HR. Seit vielen Jahren scheint die Unternehmen die nackte Panik gepackt zu haben, nicht der Modewelle anzugehören und im Kampf um Wahrnehmung im Bewerbermarkt zu verlieren. Mit Employer Branding Strategien wollen sie sich als Marke positionieren, die sie als besonders guten Arbeitgeber ausweist. Stellenanzeigen lesen sich so, als wollten die Unternehmen sich bei ihren potenziellen Mitarbeitern bewerben. Oft ist an den Versprechungen nicht allzu viel dran. Manchmal wirken Branding-Kampagnen ...
 
How to Prevent Experts from Hoarding Knowledge
31.12.2014
Asked if he would be willing to share his hard-earned knowledge with others in the company before he retired, the engineer laughed. "Why would I do that?" he asked. "First off, I don't owe this company anything more. I've given 35 years to this outfit, and I hope they miss me when I'm gone. Or," he added with a bit of a twinkle, "hire me back at double pay as a consultant." There we had it in one concise capsule: a few of the reasons why retirees refuse to share their experience-based, business-critical knowledge -- what we call deep smarts. By definition, ...
 
Top 10 issues in communications: Number 1, collaboration platforms may rise again
31.12.2014
The original point of communications convergence was to bring chat and document exchange under the auspices of the operating system. Now that this won't happen, here comes Plan B. The publication you are reading now was originally conceived as a journal for the Voice-over-IP industry. (Talk about a "Title II" communications service!) The original theory of "unified communications" (UC) was that the ease with which the Internet could be adapted to communications would lead to the PC becoming the central point of presence for the workplace. That ...
 
8 ESN functions that ensure employee stickiness
31.12.2014
An interaction with Mani Bansal, VP, product development, Xavient Information System brought out that just building an internal social network cannot ensure its usage by the busy workforce. HR heads need to closely work with technology heads to ensure that Integrating an internal social network is integrated with key enterprise apps and productivity tools like Outlook calendar to ensure employee engagement Building an internal Enterprise Social Network (ESN) is emerging as an innovative way for engaging Gen Y employees who are most comfortable with ...
 
The role of employee social networks for retention
31.12.2014
It's fairly well accepted that your peers play a crucial role in your happiness at work. A recent study from academics at Monash University highlight just how important our work social network is when it comes to coping with the numerous stressful events that we encounter each day at work. This is especially so when the economy is as bad as it has been, with employees often struggling with pay cuts or fewer hours, a lack of promotional opportunities or a lack of training and development. Most of these tactics are quite commonly deployed by organisations ...
 
Why promote the adoption and use of best practices in ESN deployments
31.12.2014
One answer to this question is obvious: employing a method or program that's been tested and found to be successful increases the chances that YOU will accomplish your ESN goals, and that life will therefore be better for the employees who participate. Six other reasons ESN best practice makes sense There are, however, further reasons why the use of a best practice can be advantageous, namely; Using a recognised best practice makes it easier to justify the work. If an organisation or initiative is starting from scratch, the community - and especially ...
 
How to Build the Online Community that Builds Trust
31.12.2014
Want to build an online community? When you understand the power of the online community, you're bound to answer in the affirmative. Vanessa DiMauro, CEO of Leader Networks, will tell you the online community is the most powerful way to connect with prospects today. Well-run online communities advance trust building. In a recent webinar, Vanessa DiMaura pointed to numerous spots on the Edelman Trust Barometer and pointed out how online communities can address the issues. What do you say we check in with Vanessa DiMauro, a top-shelf community builder ...
 
The Really Bad News About Using Email to Collaborate
31.12.2014
No, it's not your imagination - using email messages to collaborate with others is a very bad idea. Everyone's busy, right? The great promise of the latest technologies in business is that they are supposed to save precious time while making our lives much easier, and ourselves more effective. Unfortunately, as we all know, some of the latest-and-greatest technologies actually make things harder for us, and they get in the way of our effectiveness. Take email, for example. I'm sure I'm not alone in having an email inbox stuffed to ...
 
Is "Corporate Talent Management" Dead? What's Next?
31.12.2014
The Epic Shift: Away from "Talent" and now focus on "People." Talent scarcity is still a problem, but engagement, empowerment, and environment are now the real issues companies face. For the last ten years businesses and human resources departments have been heavily focused on building talent management strategies. Originally conceived as programs to help manage people from "pre-hire to retire," these strategies have spawned a $10+ billion software industry, helped refocus HR departments, and have educated CEOs and business leaders about the importance ...
 
Kontrolle ist gut, Vertrauen, Transparenz und Selbstverantwortung sind besser
30.12.2014
Viele erfolgreiche Manager haben ein Geheimrezept: Sie fühlen sich für Ergebnisse uneingeschränkt verantwortlich, für die eigenen Ergebnisse und für die Ergebnisse ihrer Teams. Sie konzipieren, coachen, steuern, kontrollieren, damit die Ergebnisse immer stimmen. Sie halten Budgetzahlen, Umsatzstatistiken oder Projektstatus im Blick, um jederzeit auskunftsfähig und nicht angreifbar zu sein. Und dann, wenn sie besonders erfolgreich sind, üben sie konsequent Kontrolle aus, damit sie nicht persönlich für Schäden haften, am Ende gar strafrechtlich. Und schon ...
 
Projektkommunikation 2.0 - mehr als nice to have
30.12.2014
Dezentrale Organisationen und die fortschreitende Globalisierung bedingen Social Collaboration, wie Sie bereits in Artikel Social Collaboration als logische Konsequenz der Globalisierung erfahren haben. Doch wie wirkt sich das nun auf die Projektkommunikation aus? In der heutigen Zeit bilden sich Teams oftmals spontan - über Abteilungsgrenzen, "on demand" im speziellen Projektfall. Dies geschieht bei der Know How! AG immer häufiger, dann gilt es eine geeignete Projektplattform für unterschiedliche Abteilungen (bei uns oftmals Vertrieb, WBT-Produktion, ...
 
Forget the social graph: pay attention to the work graph
30.12.2014
by Stowe Boyd - The term 'social graph' was popularized at the Facebook F8 conference back in 2007, and helped that company explain what it was trying to do in its core architecture and business models. At first I considered the term as having no real difference -- a near synonym -- for social networks, with the exception of stressing the 'rigorous mathematical analysis' derived from graph theory. However, over time I came to appreciate that the social graph is actually a larger formulation than social networks: it is a graph (or network) of people ...
 
Someone Mentioned You on Social Media. Should You Respond?
30.12.2014
When you're first getting started out on a social network, it seems absurd not to respond to anyone who tweets at you, good or bad. You've been told time and time again that responding to everything is a best practice for growing your following. Plus, since you probably don't have that many people tweeting at you anyway, responding doesn't take much time. And, you know, it just seems like the polite thing to do. But as gain more and more Twitter followers, the task of responding to every single tweet becomes daunting. You've ...
 
Folders versus Tags - Infographic
30.12.2014
For a while now I've been working on various posts on the topic of "Folders versus Tags" and why there is no such comparison really... This is a topic that is often hotly debated among people involved with social business and definitely close to my heart. The problem is, none of those posts ever saw the daylight as they became too long, too complicated and simply said: boring. There is a lot to say about this topic but most of all a lot of explaining. therefore I tried something different. I hope this infographic will help explain some of the specifics ...
 
How to Effectively Break Down Silos and Why Eliminating Them Is Not The Answer
30.12.2014
I recently ran across this quote in a Harvard Business Review blog post from Vijay Govindarajan: "It must be considered that there is nothing more difficult to carry out, nor more doubtful of success nor dangerous to handle, than to initiate a new order of things. For the reformer has enemies in all those who profit by the old order, and only lukewarm defenders in all those who would profit by the new order..." The quote above, as you might have inferred from the style of rhetoric, is from 1513. That's five centuries ago, yet what Niccolo Machiavelli ...
 
7 Ways Knowledge Management Drives Enterprise Collaboration
30.12.2014
The strength of an organization lies with its employees. As Guy Currier at Baseline puts it, "All employees, no matter their experience or position in the company, have the potential to contribute to strategy, tactics and capabilities. Determining how to tap this resource in an effective, organized way has been a fundamental management problem for generations." Fortunately, there are tools and methodologies available to access a way to tap into and leverage this valuable resource: Knowledge Management. Knowledge Management helps employees and organizations ...
 
5 Steps to Tapping Into Your Tacit Knowledge
30.12.2014
The Wikipedia for "tacit knowledge" ends its opening paragraph with this: "While tacit knowledge appears to be simple, in fact it has wide-reaching consequences but is not widely understood." Indeed. And in that simple sentence, billions of dollars in multiple industries are squandered every week. There's explicit knowledge -- "We produce our products in Ohio" or "The conference room is down the hall on the left" -- and then there's tacit knowledge, which typically is defined as being much harder to transfer and contextual in nature. Countless books ...
 
How to Quantify the Quality of Your Company Culture
30.12.2014
For such an important part of your business, it's awfully hard to evaluate. Establishing a great company culture is a neverending process, which makes it difficult to measure just how well you're doing. Entrepreneur Norm Brodsky, who has started seven business, believes the key is to simplify. In evaluating the culture of his own companies, he chose one key metric to on which to grade himself: retention. "You have to pay decent wages. That's one thing. But when you have a warm, nurturing culture ... they're going to stay with you," ...
 
How Technology Is Changing Corporate Communication and Transforming Company Culture
29.12.2014
Companies no longer see them only as customer-facing marketing engines, but as a network that can facilitate brainstorming. Social tools are evolving. Companies no longer see them only as customer-facing marketing engines, but as a network that can facilitate brainstorming, idea-sharing, and collaboration with coworkers. A 2013 Towers Watson survey found that 56 percent of the employers surveyed use social media tools as part of their internal communication initiatives to build community. The most popular tools among respondents were instant messaging ...
 
10 Essential Keys to a Successful (and Profitable) Collaboration
29.12.2014
Building strong collaborations with employees, vendors, and customers is critical to your long-term success. In business, we collaborate with others all the time. Whether its working with the members of our team, or closing an important deal with a customer or vendor, or developing a new product or service with a business partner, building effective collaboration skills and strategies is key to success in business. According to Felix Barber and Michael Goold, business consultants and authors of the book, Collaboration Strategy, "The greatest concern ...
 
The Social Business Secret That Nearly Everyone Ignores
29.12.2014
We've talked a lot here at SideraWorks about social business strategy. More and more, social business strategy is being talked about everywhere. But there's a single component that rarely gets mentioned, yet when a company invests in it, they get better buy-in, deeper adoption, and stronger overall results. What is this magic ingredient? Internal Community Development Adoption Depends on Stewardship Education is Key Culture isn't Accidental It's Not Just a Job Title Those are the Building Blocks of Social Business [...] ...
 
Why every employee must be engaged (with their jobs and with social media)
29.12.2014
t doesn't matter what industry you're in or what position employees hold in your organizational hierarchy. It doesn't matter if you're a B2C company or B2B, or whether your workforce is younger or older. Employees in your organization will use collaborative media on the job. There's not one damn thing you can do to stop it, so you might as well figure out how to turn it to your advantage. Fortunately, regardless of industry or hierarchy or demographic, there's a lot of advantage to be gained. You will retain more customers Employees will be more productive ...
 
How to manage both a professional and personal brand
29.12.2014
by Dionne Kasian-Lew - I recently spoke at the Social Media Risk Reputation forum in Sydney where one of the most frequently asked questions was how to manage the blurring of professional and personal brand. Specifically, many delegates wanted to know if they should 'allow' C-suites or internal experts to engage on platforms and if so, whether to do so from personal or corporate accounts. It's good that people are considering these issues and although there are complexities (like establishing who owns your social media accounts), as with most business ...
 
An Infographic Every Boss Should Read
29.12.2014
These all-too-common management behaviors make self-motivation almost impossible. I've written several posts on management mistakes, but this infographic is a brilliant summary of how bad and weak management practices can destroy a team's motivation. It's from Weekdone, a startup that builds status report software. I've provided my own commentary afterward. My comments: Inadequate rewards Awful office space No personal development Inefficient collaboration Negative people Fear of failure Lack of clear goals Micromanagement Useless ...
 
Digital Transformation: A Year in Review
26.12.2014
by Brian Solis - When I published the first in a new series of reports exploring the state and future of Digital Transformation, it was almost the antithesis of a typical technology report. It didn't talk about tech trends for automated marketing. It mentioned zero platforms, software or apps for improving processes, manufacturing or customer or employee engagement. It also didn't talk about the latest enterprise cloud services to improve marketing or CRM or process big data and the like. Instead, I, along with my Altimeter Group colleagues Jaimy Szymanski ...
 
Future of Work: Will Social Integrate with Everything We Do?
26.12.2014
Recently, I was the part of a debate about whether social media is a boon or a bane for today's workplace. I know this discussion goes around and around, and normally stops with social media being accused for workplace distractions and low employee productivity. But, I believe that social media is getting a bad rap. In fact, a study has proven that social media savvy employees are more efficient at their work, specifically work-related social situations. Efficiency is never a bad thing. Will the social media savvy employees lead the charge that makes ...
 
The Networking of Minds
26.12.2014
The transmission and management of knowledge is an age-old concept that has developed as technologies have advanced. Some 15 years ago, before the Internet was a widespread phenomenon, Knowledge Management was the centralisation, storage and tagging of information to make it more easily accessible. Today, in the era of social networking and all that is digital, KM means implementing good working practices, finding solid technical solutions and fostering the right atmosphere - all so as to enable the collective brain power of an organisation to function ...
 
Humans are "designed" for conversation
26.12.2014
by David Gurteen - Many people find it difficult to give a speech and it is not always easy to listen to one but we are all pretty good at holding a conversation. Why is this? Surely, delivering a monologue or listening to one should be easier than dialogue? Think about it for a moment. We face all sorts of difficulties when we have a conversation. Here are just a few: We tend to talk in short, obscure, fragmentary utterances and so listeners need to fill-in the missing information and interpret what we are saying. This means a listener must often wait ...
 
Four lessons for HR from organizational anthropology
26.12.2014
Sometimes I feel like an organizational anthropologist, who has taken deep dives into organizations to learn more about the nature of organizations in general. As an amateur organizational anthropologist, I have to take some basics of the profession into account. I selected four: You learn best by participating, and not just observing Do not generalize entire populations Regularly take a step back and reflect The observations are just one data point [...] HR can develop their role as organizational anthropologists. Organizations can benefit from people ...
 
Social business: Bridging the gap between strategy and governance
25.12.2014
As more and more businesses continue to implement social business into their overall strategy, the issue of social business governance is becoming a hot topic. What is social business governance? It's the set of people, policies and processes that define how an organization executes its social business strategy. Last week Altimeter Group published a new report on social business governance, exploring the relationship between governance and strategy while outlining some best practices for social business. It's an illuminating report and I'd like to highlight ...
 
10 Native Behaviors To Build Your Social Business Strategy On
25.12.2014
The foundation of a social business-strategy needs to be built on connecting with the customer's native buying behavior. My great-grandmother, Michelena, used to say, "I can't make a great meal unless I know who I am cooking for". A great social selling, marketing and business lesson from a Polish cook! Why is this lesson important? If we know how customers natively act, then we will have a better chance to meet business goals; especially if their behavior is leveraged instead of asking them to change. Brands that figure out how to connect the dots ...
 
Seven Questions to Ask Yourself about Your Inbound Marketing Strategy (Part 1)
25.12.2014
Each day, our clients and friends ask us to review their strategy and give the advice about how to optimise their message and their inbound marketing activities. As marketers, it is indeed our responsibility to deliver a clear ROI for digital marketing. Whether you are a B2B (Business to Business), B2C (Business to Consumer), FMCG (Fast Moving Consumer Goods) product, or a Duty Free Retailer, you have no doubt spent time in meeting rooms and scouring the web to work out what social networks you should be using, what technology you should be measuring ...
 
Increasing Your Visibility: Raising Your Profile at Work
25.12.2014
A promotion opportunity recently came up in Patrick's department. The job matched his skills perfectly, so he was shocked when he didn't get an interview, especially when he learned that the successful candidate was less experienced than him. When Patrick asked his boss why he hadn't been considered for the role, she said the selection panel didn't know anything about him, so she couldn't convince them that he was the right person for the job. Conversely, the successful applicant was well known to the panel - she had built strong ...
 
Das IBM Connections Ökosystem als Übersicht
24.12.2014
Heute ist Weihnachten und für uns eine schöne Gelegenheit, unsere Infografik IBM Connections Ökosystem zu veröffentlichen. Das Enterprise-Social-Network IBM Connections hat sich als vielseitige und äußerst produktive Plattform für Social Collaboration etabliert. Im Laufe der vergangenen Jahre entwickelte sich um IBM Connections herum ein Ökosystem an Plug-ins und Tools, welche das Social Intranet auf vielfältige Art und Weise ergänzen und bereichern. Alle 23 von uns als besonders nützlich erachteten Erweiterungen haben wir Ihnen in den letzten Wochen ...
 
Creating A Happier Workplace Through A Happier Workforce
24.12.2014
The times of simply punching a clock to put food on the table may be on their way out as employee expectations transform with the younger generations entering the workplace. While the concept of accountability and being present is still an important part of of having a job or career, employees are looking for far more in a job than just provision. In turn, it is essential that companies learn and know how to treat employees and realize that a happier workforce will equal a more productive and motivated company as a whole. Employee motivation and engagement ...
 
What intranet managers can learn from the A-Team
24.12.2014
When you start off as an intranet manager, that means one thing, really: time for some action. You'll be giving it all you've got, for the greater good. And you'll have to get a lot of things done. Sometimes you'll wonder: what do I do now? Luckily, there are some great role models who show you how to do your job, and how you can achieve great results. Here's four of them. Each one has a different role. Maybe there's one that suits you best, and maybe you can learn something from the others as well. But it would be ideal ...
 
Stan Garfield*s answer to "What is the use of knowledge management?"
24.12.2014
Knowledge Management is the art of transforming information and intellectual assets into enduring value for an organization's clients and its people. Knowledge management fosters the reuse of intellectual capital, enables better decision making, and creates the conditions for innovation. This is done by providing people, processes, and technology to help knowledge flow so that people can act more efficiently, effectively, and creatively. Why should we spend any time trying to manage knowledge? We are all busy enough as it is without adding the ...
 
Die Erosion des Expertenwissens im Social Web
23.12.2014
von René Sternberg - Das Internet und später das Web 2.0 sind als emanzipatorische Projekte gestartet. Dem Bürger fielen immer mehr Möglichkeiten zu, sich unabhängig zu informieren und aus seiner eigenen Unmündigkeit zu entfliehen. Pegida, der NSA-Skandal oder die Ukraine-Krise sind jedoch einige Beispiele der letzten Zeit, wo Expertenwissen scheinbar immer weniger zählt und sich ein Teil der Gesellschaft dem Diskurs komplett entzieht. Das Fatale ist, die eigene Unmündigkeit wird als die einzige Wahrheit deklariert und alle anderen "Fakten" entstammen ...
 
Employer Lifecycle
23.12.2014
Ein Social-Business-Ökosystem wartet gerade für die Personalbeschaffer und -entwickler mit zeitgemäßen Möglichkeiten auf, den Kampf um die besten Talente dauerhaft zu gewinnen. Dabei ist es nunmehr möglich, Mitarbeiter nicht mehr nur vom ersten bis zum letzten Arbeitstag zu "managen", sondern sie vom initialen Kontakt über ihre Stationen im Unternehmen sogar bis in die Zeit nach dem Austritt zu begleiten. Nur wer hier ein Gesamterlebnis (Employer Experience Management) anbietet, wird dauerhaft als moderner und attraktiver Arbeitnehmer wahrgenommen. ...
 
Barclays' Digital Eagles
23.12.2014
Turning employees into digital ambassadors is a challenge many corporates are not yet ready to face. Too many risks, too much potential for crisis. Or so they think. One of the UK's leading high street banks has done it and is already reaping the benefits - and not only from a comms point of view. Barclays has turned 20,000 of its staff worldwide into digital advocates. The Digital Eagles are employees with a passion for online and social media who volunteer their time to explain technology to their colleagues and to customers. They work in different ...
 
Your Social C-Suite - 4 motivation tips
23.12.2014
Motivating a C-suite into becoming a social C-Suite is a tall order. The overall credibility of your smarter social business strategy hinges on their level of engagement and awareness. For all practical purposes, it's always reassuring when your leadership has bought in to your social business plan. After all, they are the ones paying the bills. The real question: Has your C-Suite bought into becoming a social C-Suite? Your C-Suite must regard your social business strategy as business necessity. Your strategy must reflect how they transact business ...
 
Internal Social Business for Leaders Series #1: Your Profile
23.12.2014
One of the most common questions executives ask as their organizations embrace internal social business platforms goes like this: I see the value and the potential behind it, but I don't have time to use it or to learn all the complex functions behind it. How can I get started? This new blog posts series offers a number of tips and ideas for executives and leaders in general on how to be effective in their use of an internal social business platform, even with very limited time every day. The first post will cover the most fundamental aspect of it: ...
 
Survey Shows Employees' Main New Year's Wish Is Better Communication
23.12.2014
What do employees want most in the New Year? According to a recent survey from TINYpulse, an employee engagement firm, the answer is clear: More and better communication. In the brief survey, 1,000 employees responded to the question, what's the main thing they would change about their boss in the New Year? Beyond some predictable calls for bigger raises and boss-firings, what most struck me about the employee responses was the overall focus on improved communication. Here are some of the key employee wishes for their bosses: #1 - Become a better, more ...
 
Learning for a Living
23.12.2014
This month I joined a law firm, Akerman LLP as their first Chief Knowledge Officer. I am very excited about this opportunity as I believe that Knowledge Management is a must-have in an information-rich and document-heavy vertical like the legal industry, which like many other professional services firms, is facing market pressures and disruption of its own. I also believe KM as a discipline has not come into its own just yet. There is a lot of good work yet to be explored in holistically tying together emerging enterprise knowledge needs with technology, ...
 
Gartner: Der digitale Arbeitsplatz als Arbeitsplatz der Zukunft
22.12.2014
Die Arbeitswelt von Morgen bringt deutlich mehr neue Aufgaben für den CIO mit als neue Inboxen und ein paar auch privat genutzte Handys. Hanns Köhler-Krüner, Research Director, Content, Collaboration & Social bei Gartner zeigt auf, was sich verändern wird und wie sich der CIO darauf einstellen kann. In den letzten Wochen häufen sich die Nachrichten zur Neuerfindung der E-Mail. Während Google mit seiner neuen "Inbox" für Gmail eine neuartige und intelligentere Oberfläche vorstellt, lanciert IBM mit dem Produkt "Verse" nicht nur eine komplett überarbeitete ...
 
Digital Workplace = Connected Workplace
22.12.2014
It's a given: thriving companies in the global marketplace need a high-quality digital infrastructure to sustain and scale success, yet internal user experience (UX) is often an afterthought. Why? Maybe because we forget the most basic reason why digital infrastructures need to exist. At the root of all information exchange is: connection. At the root of all connections are: human beings. As sophisticated as systems can ever become, their use and impact are limited by the extent to which people adopt them. Employees are people, ergo: they'd better be ...
 
The Real Force Behind the Digital Workplace
22.12.2014
The digital workplace is grabbing much of the spotlight these days as interest in moving from physical to virtual workspaces grows. Given our heritage of "clustered workplaces" dictated by the lack of transportation and communication resources in the 18th century, such a movement would seem to make eminent sense. While a lot of the attention focuses on the availability and use of the technology that make it possible, there is a second major component to a digital workplace: the workers who, in the end, will make it succeed ... or not. Because the tools ...
 
Mads Nipper has the courage to question the ordinary - part 1
22.12.2014
It has been almost 6 months since we did our last post, and a vast number of exciting dishes have been cooking in Grundfos since then. One of the best known inside Grundfos is our CEO blog which Mads Nipper writes directly in our enterprise social network! All by himself, and using all his devices (computer, tablet, and phone) - yes, Mads Nipper actually often posts directly from his phone! I have met a lot of people - including VP's and directors - who say that Mads is about to change the communication culture in Grundfos. And to be honest, it is a ...
 
At This Startup, Everyone Can Read Each Other's Email
22.12.2014
After the Sony mega-hack, protecting email privacy may seem paramount. But at digital payments startup Stripe, email isn't kept all that private in the first place. Recently, Stripe openly detailed the internal system it uses to achieve what it calls "email transparency," saying "almost all" messages inside the company can be read by all employees. Private emails at Stripe aren't forbidden. But they are the exception. No, these emails can't be read by people outside the company. But it shows that privacy isn't always as important as we think it is. ...
 
SocBiz & brains build better managers
22.12.2014
[...] Social business presents that cultural ecosystem that leverages a new level of openness for business. Despite fears by some, social business however does not mean the traditional Victorian command and control model for businesses gets thrown out completely. Businesses still have stuff to get done. Managers still need to manage, leaders need to lead, CEOs need to provide direction and vision. The open nature of social business sets the stage however for better management of any organization. For better or worse, because everything on the intranet ...
 
Leadership is based on Followership
22.12.2014
Who is a great leader? Someone whom others follow voluntarily and eagerly. From mapping and measuring employee networks, various leader types are identified... I trust Luis to walk me through this career decision I trust Karl's technical advice on this algorithm I trust Anne's political take on this marketing decision I trust Rita's grasp of what our key customer wants I trust Pat to guide this organization through these troubled times Notice the key word in each sentence - trust. We follow those we trust. No trust, no follower-ship. ...
 
Managing Your Mission-Critical Knowledge
22.12.2014
When executives talk about "knowledge management" today, the conversation usually turns very quickly to the challenge of big data and analytics. That's hardly surprising: Extraordinary amounts of rich, complicated data about customers, operations, and employees are now available to most managers, but that data is proving difficult to translate into useful knowledge. Surely, the thinking goes, if the right experts and the right tools are set loose on those megabytes, brilliant strategic insights will emerge. Tantalizing as the promise of big data is, ...
 
Tim Miksa: Akzeptanz für digitale sozialvernetzte Arbeitsweise ist wichtigster Erfolgsfaktor
19.12.2014
Unser nächstes Interview in unserer Reihe zur "Digital Workplace Revolution 2015" für die Social Business Arena auf der CeBIT ist mit Tim Mik?a von Netmedia. Tim Mik?a gilt seit Jahren als Vordenker des Social Workplace. Als Gründer von netmedia verantwortet er die Strategieberatung und hilft Unternehmen bei der digitalen Transformation. Seine Themen sind effektive Strategien für die vernetzte Arbeitswelt und Führungskonzepte durch Leadership 2.0. Seine Leidenschaft sind digitale Innovationen und spannende Ideen. Was steckt für Dich hinter den Schlagworten ...
 
How to Get Your Employees to Share Their Knowledge
19.12.2014
As a manager, one of your objectives is to staff your office with the most knowledgeable and talented employees. An important related one is to motivate those employees to share their wisdom and skills with the rest of the office. If you hire someone who is an expert at sales, you benefit during their tenure at your company, but once they leave-either for a new job or to retire-you will find yourself back at square one. What if you could persuade that star salesperson to educate the other employees on the team? That would increase the benefits of having ...
 
The Evolution of the Social Enterprise: How Data Will Rule Business Communications
19.12.2014
The social tools that successfully translate qualities of intuitiveness, ease of use, and a user-driven framework into a business context are likely the ones that will push enterprise social software forward. Although the outlook for enterprise social software is positive, with a projected 19.4% CAGR from 2013 to 2018, there is clearly something missing that keeps social collaboration and similar tools from achieving their potential. According to Gartner, which predicts 80% of social business efforts will not achieve intended benefits through 2015, ...
 
3 Ways Social Media Can Grow Your B2B Business
19.12.2014
Did you know that 83% of B2B marketers invest in social media to increase brand awareness? And 69% use social to increase web traffic while 65% use it to gain industry insights? Additionally, a whopping 91% use social media for promotion and awareness during events. Social is definitely a B2B thing. Traditionally a B2C play, B2B businesses are increasingly seeing the value in social for business, particularly with the rise of B2B-specific social networks like LinkedIn, Slideshare, and Glassdoor. Furthermore, B2B companies understand that their buyers ...
 
Hoarding Social Business Downloads?
19.12.2014
If you are like me, you are always in the hunt for the next great Download, White Paper or Special Report. What do you do next? What happens to those downloaded files? Do you read them? Do you use them? Do you interact with the authors in a discussion? Do you use the information from these downloads to help you work with A-List Customers? My Grade Your Customer Worksheet is a great tool to help you gain clarity. Or do you choose to do.... Nothing. OK, so you are shy. The authors of these downloads intimidate you. You don't want to put yourself out there ...
 
Keeping Document Content Accessible
19.12.2014
Why do we keep information in document files? Great question. From information theory, we understand that documents contain a lot of redundant content. A given file might exist for only one purpose -- for example, to document the votes approving an internal project. That fact is relatively distinct and discrete -- for example: - 1 Dec. 2014 vote on Project X - John Smith, Yes - Kathy Johnson, Yes - Steve Nevermore, No The document itself may contain lots of other information -- corporate logos, formatting, trivial details about the meeting room, etc. ...
 
3 Reasons Why It's Not Your People Skills That Are Lacking
19.12.2014
n private coaching sessions, leaders often tell me they believe their people skills are lacking. The reasons follow the same track: They can't seem to motivate that worker to step up their performance. They can't compel their team to shift their thinking and innovate. They've tried everything but they just can't get people to accept the necessary changes in the business. They blame themselves, believing they just don't have good enough people skills. We assume it's our failing when people don't respond. Guess what? We all have the same issues. It's ...
 
Find the Right Expert for Any Problem
19.12.2014
There's a growing awareness among R&D managers that tapping the expertise of people in distant, analogous fields can yield highly novel solutions to innovation problems. But finding these experts poses a significant challenge of its own. Who and where might they be? The prospect of searching for them can seem overwhelming. Let's say, for example, you're a manager of a company that makes truck-mounted forklifts, and despite your best efforts, you can't figure out how to make the mounting and unmounting of the forklifts safer, more efficient, and ...
 
How Reading Books Reduces Stress and Makes You Smarter at the Same Time
19.12.2014
When I was a little kid, I spent more than a few nights under the covers with a flashlight reading books like Enders Game and Little House on The Prairie. Were you the same way? As working adults, we long for those special nights, but it's hard to carve out the time to make a sandwich, never mind read a book. But now that you're building a company, reading is essential. There are scientifically-backed reasons to read entrepreneurial books. You'll find new perspectives Books make you smarter You'll clear your head and chill out Self-help books actually ...
 
Studie "HR als Wissensmanager": Social Business motiviert Mitarbeiter
18.12.2014
Fehlendes Wissen demotiviert Mitarbeiter. Dieser Überzeugung sind 81 Prozent der deutschen Personaler. Zudem wirkt sich der Mangel an notwendigem Know-how negativ auf die Arbeitsqualität aus. Das ist das Ergebnis der Studie "HR als Wissensmanager: Strategien für den Unternehmenserfolg" von Haufe und dem mifm München - Institut für Marktforschung GmbH, für die über 400 Personaler aller Branchen befragt wurden. Weitere zentrale Ergebnisse: Eine Vielzahl von Unternehmen hat Nachholbedarf bei der Mitarbeitermotivation: 28 Prozent der Studienteilnehmer bemängeln ...
 
Good Will Hunting demonstates #SocBiz #Serendipity
18.12.2014
Social business is a networked system that connects users and creates an amazing environment for serendipitous discovery. #SocBiz makes it possible for the guy who empties the trash in the mail room to possibly discover the next big thing, or to simply connect human and digital assets like never before. An excellent presentation of amazing results from unexpected sources is that scene in Good Will Hunting when the janitor played by Matt Damon solves an advanced math challenge. Companies that leverage the tools of social business create an ecosystem ...
 
Let's Play - Social Networks for Learning and Knowledge Management
18.12.2014
School and collegiate education today has changed a whole deal. It has seen a sea change from the pure chalk & talk method to 'Role Play', to 'SMART classrooms' to 'Outbound & Experiential Learning. But well, has the Indian corporate sector changed its method and delivery of organization wide Knowledge Management programs? I would think No; we have been largely conservative on this front. Some of us do have sophisticated intranet networks with a stunning UI, neatly stacked and labelled folders with the ability for employees to upload files, ...
 
Knowledge Hoarding in the Age of Oversharing
18.12.2014
We live in a world where people love to share. Everything. Ultrasound pictures, bathroom selfies- the fact that they're eating a bacon sandwich right now. On Facebook alone, more than 30 billion pieces of content get shared each month. But when we polled customer support organizations about how often agents share new learnings with their team, it only happens in 10% of cases. From my experience, support agents tend to be well-intentioned victims of the "hoarding paradox". Current knowledge management tools and processes don't encourage sharing. And, ...
 
Setting the Social Business Strategy: How to Begin Your Social Business Transformation Successfully
18.12.2014
Although few remain who question the vast potential social technologies have for the enterprise, many organizations struggle with how to build a solid strategic foundation for their social business transformation. Since social technologies, by design, impact the entire organization, alignment and buy-in to the overall social business strategy is a difficult first step. An effective social business strategy must address many challenges, such as: How do you drive executive alignment and support? How will we make decisions across business units and functions? ...
 
Networks Are Smarter & Faster Than Hierarchies: Q&A With Rod Collins
18.12.2014
by Steve Denning - I spoke with Rod Collins about his fascinating new book: Leadership in a Wiki World: Leveraging Collective Knowledge To Make the Leap To Extraordinary Performance (2010). Rod is the former Chief Operating Executive of the Blue Cross Blue Shield Federal Employee Program (FEP), one of the nation's largest business alliances, with over $19 billion in annual revenues. Under Rod's leadership, FEP increased its market share by 10 points and achieved unprecedented operational performance. Leadership in A Wiki World is one of a number of ...
 
Das Ende von Social Business ... wie wir es kennen
17.12.2014
von Stefan Pfeiffer - Zum Jahresende ist ja immer en vogue, einen Blick in die Glaskugel zu werfen. Derzeit häufen sich die entsprechenden Beiträge nicht nur auf Online-Plattformen. Zeit auch für mich, in mein Kügelchen zu schauen. Ich verkünde das Ende von Social Business. Und um es mit Wowereit zu sagen: Und das ist gut so. Warum? Social Business ist und bleibt ein Kunstbegriff, den viele nicht verstehen und über denen sich viele auch wegen des Konflikts mit dem von Yunus geprägten Social Business-Begriffs aufgeregt haben. Bei "unserem" Social Business ...
 
A Year of Employee Engagement Advice, Minus the BS
17.12.2014
by Deb Lavoy - How a bold but simple act of respect helped turn one organization around. Employee engagement matters. 2014 sent us a barrage of "5 Ways to Boost Employee Engagement" and "7 Things Great Leaders Do" posts, and many of them had some good nuggets. We get it. You get it. There have been studies and data that most employees aren't engaged and those that are drive a remarkable profit. Their customers are happier and so are their bottom lines. This year I got to know an organization that actually, verifiably, turned a bad workplace around. ...
 
Working Out Loud Turns Knowledge Into a Utility
17.12.2014
Think about the utilities that you might use every day in your home - electricity, water, cable, gas. What are their common attributes? When I asked myself that question, I came up with these two: I don't know exactly where they come from; I just know that (assuming everything is working properly) they are always there when I need them. I as the consumer get to decide how much and in what form I use them. When I want some electricity, it might be to watch television or to run the washing machine or to recharge my phone. I can make it come out into ...
 
We're getting there...
17.12.2014
t's been a really interesting year. It's been the first full calendar year for our business, Betterworking. It's also been the year that's definitely confirmed we're in the right business so I thought I'd summarise how I see what's been going on, and list some useful resources to help you get ready for a great 2015. Much has moved forward this year as business leaders have started to get to grips with 'working like a network', working out loud (#WOL) and generally understanding the impact and opportunities of the web inside their firewalls. Some things ...
 
Governance - A Critical Element for Enterprise Social Success
17.12.2014
In our final #OfficeHours online customer jam session, we got down to talking about one of the hottest topics on our customers' minds, governance. Whether you are far into your enterprise social network journey or just starting out, a good governance plan is super important to your collaboration community success. Read on to hear what we learned during #OfficeHours. What is governance? One of our members summed up governance perfectly - "to help ensure a better and more successful community experience." The term governance in the enterprise social context ...
 
Will The Real Social Media Leaders Please Stand Up!
17.12.2014
by Brian Fanzo - In this digital age of transparency, authenticity, and constant change the one thing that we know all companies, brands, and leaders must figure out is how to establish trust. As you know, I'm a big believer in the value of a personal brand and I couldn't be more excited about the future of personal branding. After this weeks #SShour episode with fellow passionate personal brander Jim Keenan I realized that embracing your strengths and standing out amongst peers is even more important than ever. Keenan shared his thoughts on the power ...
 
The Future of Enterprise Communications: Predictions for 2015
17.12.2014
This year was another one dominated by enterprise solutions aimed at increasing workforce collaboration and productivity. Emerging and legacy companies are trying to meet the overwhelming demand from every business out there that's looking for the best way to get their teams working better, together. Technology companies have made a lot of promises over the years as they aim to solve workplace challenges from email overload to mobility. In 2015, I expect to see a shift from enterprises investing in technologies that just end up giving workers another ...
 
How to motivate people to share? Don't bother.
17.12.2014
by Nick Milton - Another client has asked us "How do we incentivise knowledge sharing?" The answer we usually give is "Don't bother". We give this answer, because knowledge sharing in itself achieves nothing. Knowledge needs to be re-used before any value has been added, and before KM has delivered. And of the two - sharing and re-use - far bigger barriers are present in re-use. The Not Invented Here syndrome is far more prevalent than Knowledge Hoarding. As an analogue, think of a driver in a car in a strange city, looking for a building which ...
 
Knowledge is personal
17.12.2014
by Harold Jarche - Knowledge management, for me, is personal. A big conceit of the knowledge management (KM) field is that knowledge can be transferred, but unlike information or data, it cannot. Knowledge is personal. While knowledge cannot really be transferred, our experiences can be shared. Perhaps that is why we love stories. They are a glimpse into others' knowledge, more nuanced than any other communication medium. Stories make us human, and the best people to learn from are those who are able to admit that they mismanaged, botched, or bungled ...
 
The 12 People Skills You Need to Succeed Without Authority
17.12.2014
Today's workplace requires you to engage and collaborate throughout the organization. To succeed you must know how to influence others especially when you do not have positional nor decision making authority. You can achieve this with these 12 people skills. Adapting to personality type, generation, culture Communicating with honesty not bluntness Confidence and humility Questioning not threatening Realistic optimism Thick skin & a warm heart Thirst for knowledge and ability to change Focus on results Giving before taking Taking small steps ...
 
Kommunikationsdesaster trotz Top-IT - warum Instrumente zur Zusammenarbeit so oft scheitern
16.12.2014
Kennen Sie das nicht auch? Eigentlich wollten Sie ein Meeting per Videokonferenz durchführen, aber das verwendete System ist unpraktisch oder funktioniert nicht? Oder: Sie arbeiten mit Kollegen gemeinsam an einem Projekt, aber die Kommunikation läuft wie eh und je über E-Mail, weil die extra angeschaffte Kollaborations-Plattform Ihrem Bedarf nicht gerecht wird? Aber könnten Sie nicht mit der richtigen Technik oftmals auf Reisen, Ping-Pong-Kommunikation oder langwierige (und häufig auch erfolglose) Informationssuche verzichten? In einem Umfeld, in dem ...
 
Wissensmanagement-Trends 2014-2023: Was Anwender nutzen und Visionäre erwarten
16.12.2014
Die Trend-Studie der Pumacy Technologies AG liefert eine Antwort darauf, welche Wissensmanagement-Ansätze im Praxiseinsatz Aussicht auf Erfolg haben. Die Autoren haben sämtliche Praktiken auf ihre Verbreitung hin untersucht. Dafür nutzten Sie den so genannten Hype-Cycle-Ansatz. Dieser stellt die verschiedenen Phasen der öffentlichen Aufmerksamkeit dar, die eine Innovation bei ihrer Markteinführung durchläuft. Im Diagramm lässt sich so für jede Methode und Technologie ablesen, ob sie bereits produktiv eingesetzt wird oder ob sie sich noch in einem Entwicklungsstadium ...
 
Increasing Complexity Is Driving Value Of Collaboration And The Right Collaboration Tools, Says New Report By Forbes Insights And join.me
16.12.2014
According to a new report by Forbes Insights, in association with join.me by LogMeIn, "Tooling Up for Collaboration: Virtual Meetings That Drive Business Results," the ability to collaborate is becoming a key driver of value creation. Companies today must call upon a wide range of resources and capabilities to deliver increasingly complex products and services amid fast-moving, highly competitive, global markets. Complexity requires tradeoffs -- cooperative, informed, conscious and dynamic choices delivering maximization, minimization or optimization ...
 
The Future of Work Begins with a Renaissance in Digital Philosophy
16.12.2014
by Brian Solis - Earlier this year, I received a wonderful email from Paul Miller and Elizabeth Marsh who shared the good news announcing their next book, The Digital Renaissance of Work: Delivering digital workplaces fit for the future. I was of course happy for them. I was also surprised and delighted to learn that they were hoping I would share my thoughts on the future of work as the foreword. How could I say no? The only condition was that I would be allowed to publish it upon release of the book. They agreed, the book is now available in the US ...
 
Jamming to the tune of Social with SAP
16.12.2014
by Rogier Noort - SAP is one of the main sponsors of the Summit, this shows that the Summit is an event which hits the mark when it comes to Enterprise 2.0 and Digital Transformation. nicI had a conversation with Niclas Otte (@ottenic), a ten year veteran at SAP and directly involved with the Cloud solutions since 2008. 2.5 years ago he started working with SAP Jam and moved to social collaboration. He now drives the business development for the SAP Jam solution. My first question was related to (the possible misconception of) SAP solutions being complex ...
 
12 ways to build trust in a KM system
16.12.2014
by Nick Milton - We all know that trust is a key factor in the success of Knowledge Management, but trust in what, and how do we build that trust? I think we can look at the issue of trust from two points of view - the knowledge seeker and the knowledge supplier. The elements of trust described below are independent of the system used to share, store and/or find knowledge, and independent of the relative balance between Connecting and Collecting. Trust and the Knowledge Seeker The knowledge seeker needs to be able to trust that seeking for knowledge ...
 
Stop or not? How behavioral factors affect decisions related to work interruptions
16.12.2014
What can managers do to combat productivity losses caused by distractions and interruptions? In some cases, common-sense interventions carry the day. But in others, a counterintuitive approach turns out to be more effective. Work, interrupted When was the last time you were able to just sit down at your desk and complete an entire task or project start to finish? No emails or texts, no checking of the Internet, no colleagues crashing through the door to report the latest unrelated challenge (or even gossip)? In academic circles this is referred to as ...
 
Collaboration: 20 Tools für mehr Produktivität im Team
15.12.2014
Collaboration-Tools erleichtern die Arbeit im Team ungemein, wie wir euch im Rahmen unserer Themenwoche Produktivität zeigen. Sie ermöglichen nicht nur ortsunabhängige Tätigkeiten, sondern können auch die Produktivität merklich steigern. Egal ob Gantt-Chart, Kanban, gemeinsame ToDo-Liste oder umfassende Kollaborations-Suite - das Angebot ist riesig. Eine Übersicht von Sébastien Bonset. Große Unternehmen setzen für kollaboratives und ortsunabhängiges Arbeiten oft auf Lösungen wie Lotus Live oder Sharepoint - das bedarf teilweise erheblicher Investitionen. ...
 
Sorry, aber vieles vom Social-Media-Frust ist hausgemacht...
15.12.2014
"Pressestellen schieben Social-Media-Frust": So oder sehr ähnlich titelten in den vergangenen Wochen zahlreiche Artikel nach einer gemeinsamen Befragung von Faktenkontor und News Aktuell, an der rund 530 Mitarbeiter aus Pressestellen teilgenommen haben. Gründe für den Social-Media-Frust der Kommunikationsverantwortlichen nennt auch die mitgelieferte Infographik. Die größten Probleme der Pressestellen im Social Web (laut Befragung) zu wenig Interaktion (52 Prozent) zu wenig interne Unterstützung (45 Prozent) zu wenig Fans und Follower (36 Prozent) viel ...
 
Vom Mitarbeiter zum Markenbotschafter: Wie Employer-Branding auf allen Unternehmensebenen funktioniert
15.12.2014
In vielen Berufen steigt der Bedarf an Spezialisten schneller als das Angebot. Die am Arbeitsmarkt verfügbaren Talente wollen allerdings nicht nur gefunden, sondern auch von ihrem künftigen Arbeitgeber überzeugt werden. In diesem Zusammenhang gewinnt Employer-Branding, der Aufbau einer attraktiven Arbeitgebermarke, immer größere Bedeutung - auch und gerade für kleinere Unternehmen. Eine Ressource wird dabei allerdings noch zu selten genutzt: Die eigenen Mitarbeiter. Wer sich einen Eindruck von den Arbeitsbedingungen in einem Unternehmen verschaffen ...
 
Macht das Büro zum Spielraum!
15.12.2014
Viele Arbeitsplätze von heute produzieren Stress, Depression und Angst. Der Designer Jan Teunen fordert humanere Orte für unsere Jobs. "Um das Ganze verstehen zu können, muss man die Teile verstehen, aber man kann die Teile nur verstehen, wenn man einen gewissen Begriff vom Ganzen hat." - David Couzens Hoy - Dieser kluge Satz des Philosophie-Professors David Couzens Hoy war meine Inspiration für das Verfassen dieses Textbeitrages über den Arbeitsplatz der Zukunft. Wer sich an die Zukunft erinnern will, muss sich an die Vergangenheit erinnern, muss das ...
 
How to avoid having your social media team become a "social switchboard"
15.12.2014
by Andrew Grill - I don't know about you, but I haven't called a switchboard for years. Some of the millennial readers of London Calling may not even know what a switchboard is. A quick primer: when telephone networks were first introduced, you couldn't directly call a number, so you had to have your call manually connected by an "operator" who would literally patch your call from one phone to another, via the switchboard. In business, the switchboard for a long time became the focal point of the company, and to reach anyone, you had to call a central ...
 
5 Ways to Make Corporate Social Media Genuine and Personal
15.12.2014
When you come across a marketing message that rubs you the wrong way, what's wrong with it?social_media_blocks Often, it's that the message comes across as slick and pushy, or that it seems to have been generated in a vacuum without any consideration for the audience's trending tastes, attitudes and sensibilities. This impersonal, aloof vibe is unfortunately all too common on corporate social media accounts, and it hurts the branding and image of the business that is unintentionally giving off this vibe. One of the simplest, most effective things that ...
 
Leadership in the Social Age: Why the C-Suite is Behind the Curve
15.12.2014
Social media has become a primary means of business communication worldwide. As of September 2014, Twitter logged 271 million monthly active users[i]. From a business standpoint, people use social networks as a crucial tool for spotting trends, engaging with brands, and expanding professional networks. Consumers increasingly prefer to access customer support on social media than by phone - and the demand to 'speak to a manager' has transformed to a tweet to company executives. Smart industry leaders have taken advantage of this trend and staked positions ...
 
Secrets to Becoming a Better Collaborative Leader
15.12.2014
Command-and-control leaders are becoming extinct. The old days of barking out orders and expecting followers to comply without question are gone. The C&C model worked fine, when information was limited, almost on a "need-to-know" basis. The internet and social media has changed all that. The standard today is transparency, which cries out for more collaborative leaders. My post is not meant to be comprehensive (for that you'll need to consult the hundreds of books on the topic), but I want to share what I've found most valuable in my on-going journey ...
 
The Social Age: 3 Ways to Adapt Your Leadership Style
15.12.2014
The modern era goes by many names -- the digital age, the Internet age, etc. But the moniker that best describes what's expected of today's businesses and their leaders is "the social age." The perpetually connected world created by social media has completely changed what both consumers and employees expect from companies, said Mark Babbitt, president of leadership community Switch and Shift and CEO and founder of YouTern, a social community for college students, recent graduates and young professionals. "It [used to be] acceptable for companies ...
 
There's a Reason Millennials Want a Culture of Collaboration at Work
15.12.2014
All too often, businesses will throw a bunch of intelligent and creative people together in a room, cross their fingers, and hope for some spark of creativity and innovation. Well, those days are numbered. Although the concept of collaboration has been around for as long as we have, it exists in a constant state of evolution. We have gone from Post-It notes, flip-charts and whiteboards to SMART boards and Skype brainstorms. From email to internal social media. Not only are office spaces now designed to encourage collaboration, but companies are also ...
 
Knowledge Management Leaders & Community Managers: What's Needed?
15.12.2014
by Stan Garfield - A recent discussion in the SIKM Leaders Community focused on staffing a knowledge management program and community management effort. The initial post was from someone establishing a Knowledge Management Program Office with a focus on Communities of Practice who wanted to build a case for one or more dedicated resources. You need to have at least one knowledge manager to lead the KM initiative. Knowledge management is everyone's responsibility, not just the work of knowledge managers. But knowledge managers are needed to raise ...
 
Suitable KPIs for your KM team
15.12.2014
by Nick Milton - How do you measure the performance of a Knowledge Management team? What sort of KPIs would you assign to them? The answer to this question depends on the stage that KM implementation has reached. I suggest some KPIs below, depending on the different stages your implementation has reached. During the strategy phase During the piloting phase During KM roll-out and transformation During KM operation [...] ...
 
Beyond Hierarchies
15.12.2014
by Harold Jarche - The way we manage our organizations is largely ineffective for the complex challenges we face, whether driven by the environment, demographics, economics, or politics. Hierarchies assume that management knows best and that the higher up the hierarchy, the more competent and knowledgeable that person is. But hierarchies are merely centralized networks. They work well when information flows mostly in one direction: down. Hierarchies are good for command and control. They are handy to get things done in small groups. But hierarchies ...
 
Power Must Be Shared for Organizations to Grow
15.12.2014
The forces requiring companies to continually change, transform and improve are becoming progressively more compelling in today's business environment. This is the result of a globalized economy, the shifting sands of deregulation and reregulation, accelerated technological advances, and the competitive challenges posed by emerging companies. Dealing with these forces can precipitate a crisis atmosphere in many companies as they attempt to retain market share in the midst of breakneck industry changes and political shifts. As these challenges have a ...
 
Voodoo, Schamanen und Social Collaboration: Ein Raum für alle Fälle?
12.12.2014
Sehr häufig kann man bei der Intranetberatung bei unseren Kunden eine gewisse Unsicherheit im Umgang mit dem Thema Social Collaboration wahrnehmen. Oft ist dabei der Grund, dass Entscheider und Mitarbeiter einer Abteilung - vorrangig IT-nahe Abteilungen - das Thema zugewiesen bekommen, ohne dass diese eine besondere Affinität dazu besitzen oder die Komplexität der Einführung ganzheitlich überblicken können. Die spätere Umsetzung der Lösung in ein Informationssystem verführt dabei zusätzlich, sich auf die "Hard facts" zu fokussieren und das Projekt als ...
 
Use collaboration to be better informed
12.12.2014
Collaboration is the key to unlocking knowledge and skills held by your workforce. Think of a situation where you have a significant project coming up and you need to form a team comprising staff from a recently acquired business, plus existing employees and also representatives from a customer and original equipment supplier. This group of disparate personnel need to be able to come together in a shared place, with an ability to contribute equally on the basis that everyone has something of value to bring to the project. Building a collaborative environment ...
 
Is Asking for Help at Work a Good Strategy?
12.12.2014
In my latest post, I talked about the fears that keep employees from asking for help at work. But that's not the only bug that prevent employees from sharing their knowledge - answering to colleagues' requests pose similar dilemmas. So is asking (and at the same time offering) for help at work a good strategy since it brings a certain level of discomfort to some of us? You'd be right to go for the affirmative answer. I have a whole bunch of reasons that I'd list to support my statement, but I'll go for 6 advantages, 3 of each side. Asking for help Advantage ...
 
Fanning the fire: using evangelists to fuel your social collaboration adoption strategy
12.12.2014
Getting people to change their behaviour is hard; we take the path of least resistance, and unless we see undisputable reasons to veer off that path, we tend to ignore any suggestions to do so. It's not surprising, then, that it's not enough to send an email out to employees simply encouraging them to be more collaborative (or even to send multiple emails). People need to understand what's in it for them, and what is meant by "being more collaborative" in their own day-to-day situations. The problem is that most social collaboration initiatives ...
 
What's in it for me? The missing link for sharing knowledge
12.12.2014
It happens over and over again. You roll out a slick new tool for collaborating and sharing knowledge. At first, everyone is fired up. People start posting questions and sharing information. After a few months, even if you avoided the dreaded Peanut Butter 'One Size Fits All' approach before you rolled out the tool, it all fizzles out. You have to scroll through dozens of posts with variations of the same question, each one answered by different people instead of everyone improving one answer. Most of us don't bother scrolling past the ...
 
Are You Missing These 5 Social Sharing Powerhouses?
12.12.2014
Want to increase your content's reach on social media? Using a well-balanced social sharing approach is the next best thing to a viral social media success. Distributing content once on a given social media network is insufficient to reach most of your followers. By contrast, Guy Kawasaki shares his content 4 times over 8 hour intervals. Be like Kawasaki, approach your social media sharing strategically like a traditional media entity to provide your target audience multiple impressions of the same content over a period of time. (Also, the lifespan ...
 
Study: 40 percent of knowledge workers in the dark
12.12.2014
It's no surprise that workers spend a lot of time searching for information buried in the bowels of their employers' databases, content management systems and digital filing cabinets. A recent study by enterprise search company Coveo takes a look at how much time is lost by knowledge workers and knowledge management practitioners due to inadequate or ineffective search tools. Hint: A lot. The report defines knowledge workers as "those whose work involves using knowledge and information." Knowledge management, or KM, practitioners are defined ...
 
12 principles for KM - US Army example
12.12.2014
by Nick Milton - I blogged yesterday about Knowledge Management Policies and how they take over from Knowledge Management strategies once the implementation period is past. One step towards this is to develop Knowledge Management principles. The US Army, for example, has both a KM Policy from 2012 and a published set of KM principles from 2008. A summary of their 12 principles is below. Train and educate knowledge management leaders, managers and champions. Reward knowledge sharing. Establish a doctrine of collaboration. Use every interaction as an ...
 
A New Doctrine in Business: Storytelling
12.12.2014
"It is the story that matters. It is the only way we can share our souls." - Micah Baldwin's Grandmother (Micah is CEO and Founder of Graphicly) - Stories are our destiny. They express us. They connect us. They sustain us. They engage us. They reach into the depths of our souls and link us to other people in a unique and unparalleled way. Stories are communal. Today, our stories can reach the farthest corners of the world because of technology. The relationship between storytelling and technology has made every single one of us publishers. Our potential ...
 
The Future of All Business Is About Storytelling
12.12.2014
by Vala Afshar - The Metropolitan Museum of Art (Met) is one of the world's largest and finest art museums. As the the world's largest encyclopedic museum representing 5,000 years of human creativity from every corner of the world, the Met is also the most influential museum on Twitter. Could this be any coincidence with the fact that the Met hired Sree Sreenivasan as their first Chief Digital Officer a little over a year ago? Sreenivasan came to the Met from Columbia University where he became their first Chief Digital Officer in 2012. His ...
 
Why Brand Storytelling Works
12.12.2014
Storytelling is an ancient human occupation. There's not a culture on Earth without its rich share of myths and legends--and its tawdry gossip and scary stories. We've had tales as long we've had language; further, we've had them as long as we've had visual imagery, as the magnificent Paleolithic cave paintings of Europe and the narratives they seem to convey attest to. By considering the effects of a fine-crafted yarn on our brains, modern psychological research seems to bear out the deep roots storytelling has in our species. For one thing, studies ...
 
Freiräume für die Mitarbeiter - eine alte Idee durch Social Business Collaboration neu beleben
11.12.2014
Schon in den 90er Jahren habe ich in Projekten in der Industrie mitgearbeitet, die das Ziel hatten, Hierarchien zu verflachen und die Freiräume für die Mitarbeiter auszuweiten. So hat man beispielsweise in den Zentralen der Konzerne die Organisation neu strukturiert mit weniger Führungskreisen und kürzeren Berichtswegen oder in der Automobilindustrie die Boxenfertigung eingeführt, damit die Mitarbeiter einen größeren Arbeitsumfang haben als bei der stupiden Fließbandfertigung. Man versprach sich dadurch mehr Motivation und auch eine besser Arbeitsqualität. ...
 
Frank Hamm zu Social Collaboration: IT ist der falsche Verantwortliche für das richtige Thema
11.12.2014
Vom 16. bis 18. März 2015 findet auf der CeBIT die zweite Social Business Arena statt. Zur Einstimmung starten wir eine Interviewreihe mit fünf Fragen zu Social Collaboration & Digital Workplace. Zur Einstimmung der Einstimmung habe auf ein wenig verwendetes Stilmittel zurückgegriffen und ein leichtes "Opfer" ausgewählt. Geht es doch bei den Themen der Social Business Arena auch darum, ungewohnte Wege einzuschlagen. Daher habe ich ausgewählt: Mich. Frank HammFrank Hamm ist selbstständiger Berater für Kommunikation und Kollaboration. Er berät und ...
 
Neun Hauptgründe, warum Unternehmen mit Social Media einfach nur Geld versenken
11.12.2014
von Dr. Kerstin Hoffmann - ... und wie Sie ein gutes Verhältnis zwischen Einsatz und Gewinn schaffen. Wenn man etwas Sinnvolles nicht tut, spart man jede Menge Zeit und Geld, verschenkt aber alle Chancen. Das gilt auch für die digitale Kommunikation. Macht man diese richtig, kostet das viel, bringt aber idealerweise noch mehr ein. Betreibt man sie allerdings halbherzig, halbgar oder unter falschen Vorzeichen, kann das teuer werden und schlimmstenfalls mehr schaden als nützen. Mit Bezug auf den vorigen Artikel sowie auf die Forrester-Studie, die zeigt, ...
 
How Will Employees Work in the Future?
11.12.2014
Some people believe that, in the future, most employees will work virtually. Others believe that managers will be no more. And still others share the vision of organizations as flat as pancakes. But what does the future of work really look like? Jacob Morgan should know. As a Future of Work consultant, speaker and author, he's just published a book about it. CMSWire recently spoke with Morgan about his new book, "The Future of Work," and we asked for his insights on how employees will work in the future. In addition to his thoughts regarding the future ...
 
What Ancient Rome knew about innovation that modern companies could learn
11.12.2014
The ancient city of Rome converted a prime swath of centrally located land from a marketplace into an area that had tremendous significance to its citizens. It was a place where people gathered and interacted, where discussions, debates, meetings, and other activities took place. This place was called the "Foro Romano," or Roman Forum. Forums were critically important to societies of the time -- some even date back to independent villages in the prehistoric period. Clearly, the human need for community and social interaction seems baked into our DNA. ...
 
37 Ways MIT Uses Yammer
11.12.2014
Yammer is an enterprise social platform being used by a few thousand employees at MIT for networking, project management, faculty-student collaboration, teamwork, onboarding, learning, talent management, team formation, and more. Here is a list of actions we take on Yammer. Word of advice: Yammer is as awesome as you make it. Collaboration starts with you. Ask for feedback. Tell everyone what you're working on or an idea for which you want feedback. List your expertise in your bio so people know what you do beyond the job title listed in the MIT directory. ...
 
What comes next when your KM Strategy has run its course?
11.12.2014
by Nick Milton - A strategy does not last forever. Think of the Allied strategy for the invasion of Germany at the end of World War 2 - once the war was over, the strategy had run its course. The strategy had to be replaced by something else; a governance system for the conquered country. The same is true for Knowledge Management. Your Knowledge Management strategy is a strategy for change - a strategy for introducing the culture, behaviours and management framework for Knowledge Management. Once the change is complete, what replaces the strategy? The ...
 
the FLAT ARMY cheat sheet
11.12.2014
by Dan Pontefract - Are you looking for a little insight into the 90,000 word version of my new book "Flat Army: Creating a Connected and Engaged Organization?" Perhaps a 'try before you buy' approach? Fair enough. Let me do my best and help you out in 559 words. First off, Flat Army is aimed at three audiences: Those in charge of the organization on the whole Leaders with direct teams and/or teams of indirect teams Individual contributors looking to make the leap into leadership Second, it is a manifesto to change both the culture of your organization ...
 
Passion in need of a champion
11.12.2014
by John Hagel III - The best workers will find their own way, but if you want your organization to thrive, supporting them has to be a priority. "I never ask for permission. I just do it." "I get restless often." "I want my work to make an impact on something important to society." "I have a series of mini-failures every day." "I like to know that what I'm doing matters to the company." "I don't want to do anything that I can't learn from." For an HR executive, these statements pose a challenge. How does your organization treat people who might make ...
 
Interview zu IBM Verse: "Die Verbindung vom Ich zum Wir"
10.12.2014
Welche Strategie verfolgt IBM in Sachen Messaging und Collaboration? Welche Rolle spielen in Zukunft das gerade vorgestellte Social-Mail-System IBM Verse und die Collaboration-Plattform Connections? Und - wie kollaborativ ist die IBM eigentlich intern? IT Rebellen sprach mit Edward Brill, Vice President Social Business Transformation und Dr. Peter Schütt, Leader Social Business Strategy & Knowledge Management über diese und andere Fragen. [...] IBM Verse ist mehr als Mail Die Systeme werden vom Kunden selbst oder nach seinen Regeln administriert ...
 
The Importance Of An Enterprise Social Strategy: Are You Driving Blind Through Social?
10.12.2014
"Learn from the mistakes of others. You can't live long enough to make them all yourself." - Eleanor Roosevelt - As one of the most admired first ladies of all time, it cannot be argued that Eleanor Roosevelt had a skill and craftiness for coining a phrase. From a young age we are instructed on the value of independence. "Do your own work" and "don't look at your 'neighbors' paper" are common phases that still ring in my ears from elementary school. But there is something to be said about what we can learn from others. While being independent and completing ...
 
Can Social Collaboration Work in Business?
10.12.2014
Social media has become so prevalent in our lives, most of us would hardly bat an eye if our parents opened a Facebook or Twitter account. You might even call it "normal" to have such an account. So why shouldn't we share and collaborate in our business lives the same way we do in our personal lives? Regardless of their best efforts, most enterprises have seen their socially oriented business software ignored by users. The max that enterprises are adopting is Unified Communications. It's only when business leaders understand that social software for ...
 
Note to Self: How 'bout a note to all?
10.12.2014
We gather for our meeting. Some pull out laptop computers, others prefer pen and paper. We talk over our projects, progress, next steps, risk factors. It's a scene that plays out every day, to the point where we barely think through the opportunity that each meeting might represent. We head back to our desks or on to our next meeting. The most organized, resourceful, and determined among us will file notes into whatever organizing system we have devised. Perhaps they'll reappear in the minutes before the moment of need, either as we work on that project ...
 
A Kickstart Guide to Employee Advocacy on Social Media
10.12.2014
What drives your brand? A website is a great starting point, and if you're on social media that's even better. Perhaps you're running online and offline campaigns on a regular basis, to drive sales, traffic, or perhaps a better visbility and a more positive perception of your brand. What about your employees? While often overlooked as just "the people who work for the company", employees are the biggest marketing asset that a brand can have. Employees can be a brand's biggest advocates, yet they're often an untapped territory. Here's where employee ...
 
A fine rant on Knowledge Access
10.12.2014
by Nick Milton - One of my favourite common-sense KM articles of all time is Tom Davenport's 1997 article on the 7 deadly syndromes of Knowledge Management, now only available through Google Books. Dating from the earliest days of KM, Tom points out seven Knowledge management pitfalls, all of which still plague Knowledge Management implementations today. Here is what he says about people who think KM is all about "better access to Knowledge": [...] The next time someone on your project team uses the A-word, speak up with some substitutes. How about ...
 
Rendering Knowledge
10.12.2014
by Dave Snowden - I may have finally broken a writing block. Aside from two book chapters in the last couple of months I more or less completed a paper length opinion piece for a report ARK are producing on KM in the Legal Profession. The title includes one of those words which has multiple and different meanings namely render which is allowing me to play games between the poetic meaning and that of rendering something down to fat. As a part of that paper I updated my original three rules of knowledge management to seven principles which I share below. ...
 
Debunking The Myth Of Why Workers Need Managers
10.12.2014
by Rawn Shah - Frederic Laloux's Reinventing Organizations (Nelson Parker, Mar 2014) recounts the success story of energy company AES in its early decades as a shining example of self-managing organizations. Dennis Bakke and Roger Sant started consulting firm Applied Energy Services (AES) in 1981, in Arlington, Virginia, in a very classic and heavily industrial line of business. AES built and operated thermal and hydroelectric power generation systems, as well as electrical grids. Within ten years, the company had built power plants in 29 countries, ...
 
Ich soll ein Social Intranet aufbauen, aber unsere Kultur passt nicht
09.12.2014
von Carsten Rossi - Diesen Satz höre ich in meinen Social Intranet Seminaren ziemlich häufig. Und die Optionen, die ich dann zur Lösung anbiete sind: Nehmen Sie die Beine in die Hand! Machen Sie sich auf etwas gefasst! Und beide sind vielleicht humorvoll formuliert, aber sehr ernst gemeint. Denn ein Social Intranet in einem Unternehmen, dessen Unternehmenskultur nicht ein Minimum von Dialog, Transparenz und Agilität erlaubt, ist zum Scheitern verdammt. Es wird als technologiegesättigte Investitionsruine im Keller der IT enden. Deshalb ist es im Zweifelsfall ...
 
What a Digital Workplace Is and What It Isn't
09.12.2014
There are as many definitions of the digital workplace as there are organizations. But in light of this month's focus on the digital workplace, it could be useful to look at what a digital workplace is, and clarify some of the things that it is not. A definition of 'Digital Workplace' The digital workplace is meant to be a virtual equivalent to the physical workplace, which requires strong planning and management due to its fundamental role in people's productivity, engagement and working health. This is an imprecise definition, just as the notion ...
 
How to show the value of your intranet strategy
09.12.2014
Most intranet platforms are like buying gym equipment. They come with very detailed instructions about how to bolt the parts together. They may even come with some slick videos and diagrams of sample exercises. But what they don't do is tell you what programme you should follow. If you want to run a marathon, the way you use that equipment would be entirely different to someone that aspires to be an Olympic shot-putter. Similarly, to get the most from an intranet platform, you need to add a programme on top that is specific to your needs. As Simon Sinek ...
 
15 Reasons Posting a Yammer Message Might Be Better than Sending an Email
09.12.2014
There was an interesting question on one of the Yammer networks this evening and I thought I'd answer it with kind of a long reply. I'm not going to go into which tool when here, because that's a long conversation. I'm also not going to go into the other range of tools from Lync to SharePoint that one could use also. The question posed was from a company just beginning their social network, and so they are exploring some basic tenets of when might a medium other than email be appropriate. So here's my list... Yammer is often a better choice than email ...
 
Eight Competencies to Socializing Your Organization
09.12.2014
The social media and community space is transitioning from a nice thing to do to an operational discipline across teams/groups/the organization. That transition is actually pretty difficult and disruptive because it requires cultural, leadership, strategy, workflow, and operational changes. However, it is critical if organizations don't want to have their social efforts isolated from everything else, which doesn't work very well anyway. The other thing that this transition requires is a common framework for the different competencies involved to give ...
 
The Social Business Collaboration Lie: Build It and They Will Come
09.12.2014
Selling social business collaboration tools by quoting industry results, can cause decision makers to jump for the buy button. While it shows what the leaders in social business collaboration can achieve, just implementing collaboration tools without a strategy to combine social, business and IT will lead to project failure. Planning and Effort Required In an article for CMSWire, Kevin Conroy shows what these leaders consider when embarking on social business transformation. Key factors to achieve success include focusing on sharing business-critical ...
 
Leading Users to the Promised Land
09.12.2014
Social collaborative tools may truly be a major part of the next generation of UC&C products, but we really are asking people to change how they do their work. Last week in this space, Blair Pleasant talked about what the next user experience in UC would look like, and the convergence of UC and social that we are seeing in offerings like Unify's Circuit, Cisco's Project Squared and IBM Connections. While I wholeheartedly agree that there are better collaboration tools than the amorphous email, I foresee a major challenge in getting these ...
 
Social Leaders: Digital & Physical
09.12.2014
As you undoubtedly know, social media is hot. It's a really big deal. But do you know what's the next hot big deal thing? Social Business. And do you know what it takes to build, manage and grow as/from/through social business? Social Leaders and Social Leadership. (Yeah I know, enough already with the word social; pretty much overplayed. Well, find us a better word, and I'll use it. Barring that awesome new nameification, I'm going with the flow, for now.) But what exactly is social business and social leaders/leadership, and why ...
 
Digital is mindset, not technology
09.12.2014
Digital is a new way of working. It simplifies. It accelerates. It clarifies. It humanizes. Technology is only a small part of the digital way of working. Most people misunderstand this. They think "technology" when you say "digital workplace". My definition of the digital workplace is "the intersection of People, Organization and Technology". The path to a meaningful digital workplace is long and not always smooth. Last year's Digital Workplace Survey of 314 organizations around the world showed distinct differences between Early Adopter organizations ...
 
The Death of Large: Are Legacy Enterprises Doomed?
09.12.2014
One of our most surprising - and certainly one of the most compelling - discoveries while writing A World Gone Social revolves around the very nature of what it means to operate a company in this challenging new business environment. This eye-opening path led us to penning what we call The Law of Change: "Change happens as the result of insurmountable market pressure." That pressure is on us today. To some, it is just a feeling; we know something different is upon us, but don't quite know what it is yet. To others, perhaps those less willing to change, ...
 
Social Intranet - Für wen machen wir das eigentlich?
08.12.2014
rgendwie klingt diese Frage sehr trival, oder? Dennoch erleben wir es immer wieder, dass diese Frage gar nicht bzw. nicht ausreichend in einer Vorstudie oder Initialisierungphase eines Social-Intranet-Vorhabens betrachtet wird. Eine klare Ausrichtung auf die Zielgruppe und die Definition von priorisierten Anwendungsfällen sind aber essenziell für die Akzeptanz und somit für den Erfolg des neuen Social Intranets. Ansonsten ist das Feedback der Nutzer schon vorprogammiert und das Projektteam kann sich Sätze à la "Das neue Social Intranet ist nur eine ...
 
How social collaboration improves organisations
08.12.2014
Chances are that you've heard people discussing enterprise social. You may even use it within your business. Enterprise social uses social media and communication technologies, such as chat and mobile tools, to provide a framework for collaborative working. People are used to interacting across social platforms in their private lives. Businesses should reflect this in the workplace to get the best from their employees. Businesses that prioritise collaboration can significantly increase operational efficiency. The Aberdeen Next-Generation Communications ...
 
Collective Digital Record for Companies
08.12.2014
Organizations need to build and maintain a Collective Digital Record of their information, decisions and evolution. Chance is Great Not long ago, I was checking the usual social pages and ended up on Linkedin after I received a message from a former colleague of mine. Chance then took me to Mashable for an article titled "Why Snapshap CEO Rejected Facebook's $3 Billion Offer". Then, I got suggestions of similar articles... The title of one of them rang a bell, even if initially I didn't know why: "Memory Machines: The Quest for a Better Digital Record ...
 
The Synchronized Organization
08.12.2014
Hundreds of consumers standing in line at your local Apple store. Thousands of protesters rushing to flood the streets of Kiev, Istanbul or Hong Kong. Millions of fireflies blinking on and off in complete unison. These are all synchronized systems. Our hearts are synchronized systems too. They rely on millions of pacemaker cells to coordinate every second of our lives. If they falter even once, we cease to exist. Yet they rarely do. They continue to carry out their mission, with little conscious effort to organize them on our part. So why is it that ...
 
How secure file sharing will solve your corporate Dropbox dilemma
08.12.2014
The rise in popularity of consumer file sharing tools has had a massive impact on the enterprise, causing IT departments to have to rethink their security processes and implement new tools to meet demand. File sharing has come a long way in recent years. It used to be that if we wanted to share digital files we had to set up complex FTP servers or file shares that were not only difficult to set up but also complicated to use. Thanks to the advent of consumer file sharing tools, these problems have mostly gone away. We've realised that file sharing doesnt ...
 
Smart email will be at the centre of enterprise social
08.12.2014
Designers of social platforms from IBM to Yammer have decided that if they can't beat email they had better join it. Marc Wright reports on the revolution in the inbox. Email is the classic example of 'too much of a good thing'. When it first arrived it delivered speed and convenience at a low cost and soon overtook phone, mail and even talking as the primary communication channel for anyone with an internet connection. But now email has become the archetypal necessary evil: we have too much of it, it never stops and it drives our daily 'to do' ...
 
6 Key Steps to Influencing Effective Knowledge Transfer in Your Business
08.12.2014
Before lifting a Black Hawk helicopter off the ground, the pilot goes through a lengthy written checklist: oil pressure, fuel pump and generator switches, safety harnesses, altimeters -- on and on it goes. When I flew Black Hawks in Iraq, I didn't dream of trying to memorize this list. That would've been dangerous. The best way to store and retrieve that information was a notebook. Similarly, doctors don't recite every patient's medical history from memory. That's what a medical chart is for, and it could mean the difference between life and death. ...
 
Technology adoption kills your digital transformation
08.12.2014
by Bertrand Duperrin - I could have titled this post "All this fuss for what ?". Or "what's bred in the bone will come out in the flesh". Time has passed from the early days of entreprise 2.0 and the move to what we call digital transformation is a sign of higher maturity and awareness. Nobody thinks anymore that rolling out an enterprise social network alone will transform the way a business operates. No one dares to say that a Facebook page and a pretty good community manager are enough to change the way customers see a brand. Yet if nobody believes ...
 
Leadership in Transformation
05.12.2014
by Simon Terry - A common topic of debate in the Responsive Organization movement is whether an organization can become responsive or it must be born that way. Undoubtedly many of the leading case studies of future of work organizations are organisations created or rebirthed from near death by charismatic founders. Some use this as evidence that the elements of a responsive organisation must be present from the beginning. In a previous post, I pointed out that we cannot rely on transparency alone to make change occur for us. The power structures in ...
 
Communities im Unternehmen erfolgreich gestalten und führen
05.12.2014
von Joachim Niemeier - Auf der KnowTech 2014 #knt14 wurden von Katharina Perschke, Robert Bosch GmbH, und Dr. Martina Göhring, centrestage GmbH, die Anforderungen an das interne Community Management und das zukünftige Berufsbild am Beispiel der Robert Bosch GmbH vorgestellt. [...] ...
 
Collab Isn't Just for YouTube Video Artists
05.12.2014
[...] Is this concept limited just to the digital natives under the age of 18? In our recent Center for Applied Insights study, Charting the social universe, three quarters of the respondents believe a social business is one that uses social technologies to foster collaboration among customers, employees and partners. Yet only 20 percent say their own enterprises have attained this level of social interaction. So while enterprise interest in the concept of using social for "collab" appears to be high, there is still a lot of ground to cover in implementation. ...
 
Social collaboration - the dynamics of working out loud
05.12.2014
by Catherine Shinners - A significant benefit for users and organizations who employ social collaboration solutions such as enterprise social networking (ESN) is that it supports a more transparent, conversational way of working, enables more visible communication flows, and asynchronous yet interactive problem solving. Organizations and workers struggle to address burgeoning workloads, to be able to create group cohesion and awareness for joint project work among globally dispersed teams, and often use static document production and email to collaborate ...
 
Developing a Social Service Desk
05.12.2014
In my role at Microsoft I meet with many IT managers and increasingly I am met with the question of "what is the value of a social network to our IT service desk?" It's something that I have researched with my colleagues in order to provide customers with thought leadership and hopefully this post will help to provide some insight. Presented as part of a Top 10 list at its Infrastructure & Operations Management Summit, Gartner predicted "the possible end to the traditional help desk," to be replaced by crowdsourcing, where "co-workers and friends ...
 
ESN Migration - The Negotiating
05.12.2014
by Bob Crozier - This is something that I never thought I would have to do as a Community manager and it is a steep learning curve. On the one side, once the decision is made to re-platform, you have to negotiate your exit from the existing ESN platform in the most efficient way possible. You need to consider a number of things; How long will your migration take? Know how to get your data back Remember it is a business deal The Migration Project Team [...] ...
 
The two forces that drove an 8-year KM Pendulum
05.12.2014
by Nick Milton - This is a story about how KM activity and support, in one organisation, has fluctuated wildly on an 8-year periodicity. It is also a story about why this happened (with reference to predator-prey cycles) and how other companies can avoid it happening to them. In the mid 80s, the company in question first realised that the various factories around the world were failing to learn from each other, and that there was a massive efficiency gain to be made by sharing best practice. They started a series of Global Practice Groups, and immediately ...
 
Why Fear Kills Productivity
05.12.2014
It had been a hard week at work. After a year in which a remarkable number of things had gone well, I suddenly found myself in a series of difficult, disappointing conversations I had not expected. Toward the end of an especially challenging day, I felt compelled to sit down in a roomy chair in our office, close my eyes and simply breathe quietly for a few minutes. Instinctively, I was seeking to calm my body and quiet my mind. If I didn't take time to step back and reset, I knew my anxiety would begin to feel overwhelming, feed on itself and quickly ...
 
"An der nächsten Kreuzung rechts abbiegen" - Ist Navigation im Social Intranet möglich?
04.12.2014
Die Nutzung eines Navigationssystems im Auto verspricht die schnelle Zielerreichung ohne Umwege. Meistens klappt das heute auch sehr gut, denn das Ziel der Reise kann eindeutig angegeben werden und der Weg führt über Straßen, die vor langer Zeit erbaut wurden. Außerdem kommt von Jahr zu Jahr eine überschaubare Anzahl von Straßen hinzu. Von den traditionellen Intranets hatten nur die besten eine wirklich gut funktionierende Navigation. Social Intranets bringen Interaktion und Dynamik in die Intranets. Jeden Tag neue Straßen und neue Navigationsziele. ...
 
Collaboration Realization
04.12.2014
Never-ending conference calls and endless streams of emails and instant messages can cause some workers to seek solitude. Shared workspaces, daily stand-ups, virtual meetings. These serve as some fundamental elements of the modern workplace, where collaboration is seen as the holy grail of innovation, employee engagement and, ultimately, a higher level of business success. Virtually every workplace blogger and author touts the value collaborative workers bring to the table while castigating the opposite end of the workplace spectrum: the siloed employee ...
 
Getting Your Team Members on the Same Page
04.12.2014
You may think everyone knows who is in your team, and who isn't, but think again. Abe, a member of "Alpha" product development team in an established global software firm, sat frustrated as he read the onslaught of criticism from his teammates on a presentation he had recently made to the board on their behalf. The board had turned down Alpha's new project, and his teammates were calling his presentation incomplete and off target, claiming he had ignored some of their most important arguments. This bewildered Abe as he had met with each member of the ...
 
The Shifting Workplace - Keeping Managers Out of Control
04.12.2014
The industrial mindset that believes ?employees ?can easily be replaced with another "body" is dead. It is not easy to find talent today. It's not simply because talent is tough to find. ?More ?talented people are electing to hang their own shingle rather than work for someone else. The result is a talent pool that is smaller than ?the ?needs? of business?. It takes more than ??savvy managers to navigate this rapidly shifting business issue. CEO David Hassell writes about mindset shifts that can help leaders take a modern, realistic approach to attract ...
 
The 7 Attributes of CEOs Who Get Social Media
04.12.2014
by Ted Coiné and Mark Babbitt - Peter Aceto, the CEO of Tangerine, recently said in The Globe and Mail, "I would rather engage in a Twitter conversation with a single customer than see our company attempt to attract the attention of millions in a coveted Superbowl commercial." This is the preference of a truly social CEO. Unfortunately, chief executives that embrace and understand the promise of social media are rare, so rare that we call them "blue unicorns" in our book, A World Gone Social. Why blue unicorns? Because CEOs that embrace social as much ...
 
Gamification: The Fool's Gold of the Enterprise
04.12.2014
Third grade classes across the country every year open their afternoon to the coveted "Show and Tell" time. Without fail, nephews, nieces, sons and daughters of us all show members of the class, for the first time, a gleaming gold rock which puts the room in awe. To us, this is fool's gold. To 3rd graders, it's their first exposure to something seemingly so valuable...and gold. Typically the class jumps out of their desk, huddles around each other while jockeying for position to hold it. Reaction to sales gamification has produced euphoric states similar ...
 
Making the Case for Gamification in Corporate eLearning
04.12.2014
Introducing gamification into a corporate eLearning environment can be challenging. You may be faced with resistance and questions about mixing 'work' with 'games'. If this happens, change the conversation from gamification to problem solving. Focus on the problem you're trying to solve - delivering engaging courses which improve staff performance. By directing the conversation towards course improvement, you will have a greater chance of introducing elements of gamification. Corporate resistance Motivating learners Autonomy Mastery Making the case ...
 
The Future of Work
04.12.2014
Research sponsor: The Jensen Group. Through our ongoing Search for a Simpler Way Study, we have already surveyed and interviewed over 1,000,000 people globally. Our latest research is focused on The Future of Work. Rather than add to all the hyperventilating about how disruptive changes will impact and reimagine work... We studied what it will take to make those disruptive changes work and what truly matters to people. Two of the three findings are sure to stir controversy and very heated debate! Find out why... [...] ...
 
5 zentrale Fragen der Internationalisierung Ihres Intranets
03.12.2014
Sie wollen ein Intranet, welches auch die Kollegen in den internationalen Standorten erreicht? Dann sollten Sie ein paar Besonderheiten beachten, denn auch nur ein internationaler Standort mit einer zusätzlichen Sprache birgt eine ganze Reihe von zusätzlichen Fragen und Herausforderungen. Ein paar davon möchte Ihnen exemplarisch als Liste aufzeigen. Sprachen Struktur & Navigation Startseite und andere Inhalte Technische Aspekte Betreuung der Redakteure [...] ...
 
Social Business Is Rooted in Conversation, Not Platforms
03.12.2014
We have given our lives to social media, no doubt there. In fact, for many social media is omnipresent. No matter what we do - eat at our favorite restaurant, take the kids skating, watch a movie, go grocery shopping, or hop next door to the coffee shop - we are routinely sharing our experiences, either with words or images or both, and we are literally documenting our lives and our experiences through social media channels and interaction. We tweet, We Instagram. We upload to Facebook. All in the hopes of communicating and interacting with our friends, ...
 
10 Ways to Build a Strong Team (Infographic)
03.12.2014
Adopting highly effective internal communication practices helps build stronger teams and improve company competitiveness. Here's how. Internal communication is not something entrepreneurs are likely to find as a line item on a budget, but allocating resources to improve the way your company communicates internally has shown to have a big impact on performance. For example, implementing highly effective communication practices makes companies 4.5 times more likely to have highly engaged employees and 20 percent more likely to have less employee ...
 
Decision Making in the Workplace
03.12.2014
Is it getting more difficult... If you are manager or in any type of seniority position within a company or business today you know how hard it is to manage employees. Some days it might feel like owning a Ph.D in psychology and motivation would come in handy! Traditionally, management in the West went a little like this. Those who were in seniority or management positions were bestowed with power, and those under them ought to listen and obey. Very little "people skills" were actually needed. Companies often resembled military academies than actual ...
 
Build a Community for Your Leadership Program with Social Collaboration Tools
03.12.2014
Leadership programs have traditionally focussed on growing and developing leaders primarily through structured training sessions, workshops, off-sites, mentoring and other training activities. Participants learn various management skills from conflict resolution through to commercial negotiation techniques. The objective of these programs is to identify potential future leaders and invest in their growth and development within the company. Leadership programs are usually finite in duration and typically last between 6 to 12 months, with participants ...
 
Six great ways to use blogs for project management
03.12.2014
When it comes to project management, it makes sense to embrace tools that can help keep you organised and make your project run as smoothly as possible. With the advent of team collaboration software like HighQ Collaborate, project managers have a wealth of resources available to them which will help keep track of projects, from tasks and comments to wikis and blogs. Blogs allow you to publish news, updates and ideas with team members, as well as posting information, links and attachments, generate discussions and search for information, making them ...
 
Why social-enabled companies will win at M&A
03.12.2014
by Walter Adamson - When I checked my Twitter notifications today I had a challenge question from Bruce Kneuer asking How might social alter M&A? I have a clear view about that as most mergers fail, and mostly due to people and culture incompatibilities - all found out too late. A socially-enabled company - a social business - will not only mitigate those risks but will also reduce the time-to-value of the acquisition or merger. Faster time-to-value means less head in the mire of integration and reorganisation and more time in the market - beating ...
 
Why did my Enterprise Social implementation fail? - Part 1
03.12.2014
With an increasing interest, investment and 'sampling' of social technologies within organisations around the world, a worrying mirror trend is also surfacing - adoption failure. Social technologies are a unique solution. They are incredibly different to CRM's, ERP's, and accounting technology deployments. Yet they are being implemented using the same steps, processes and methodologies. Let's have a quick look at why up to 80% of enterprise social implementations fall short in success. Too much emphasis on technology Overload of features Little identification ...
 
Why did my Enterprise Social implementation fail? - Part 2
03.12.2014
According to Gartner, a successful social enterprise network is implemented 80% through organisational culture and 20% through technology. Little change management We run enterprise social like a project, not a product No clear strategy [...] ...
 
Share the delta
03.12.2014
by Simon Terry - Knowledge grows & iterates. Share the changes. Imagine you could write a blog post that perfectly encapsulates all that you know. You would need to write it again tomorrow. In each day there are learnings and insights that shift your knowledge, experience, skills and perspectives. We can't write that one perfect post. There is no point when it is immediately out of date. Besides the short attention spans of blog audiences indicate nobody but your biggest fan would read it. However, there is another way to share what you know. Share ...
 
Survey of KM technology use and value
03.12.2014
by Nick Milton - Another interesting result from our 2014 Global Survey of Knowledge management is this plot of KM Technology usage and value. We asked the survey participants to rate these different types of technology by the value they have added to their KM program, including in the question the option to choose "we do not use this technology" or "it's too early to tell". The chart above shows these technologies in order of usage, as a stacked bar chart, with the weighted value shown as a line (this line would be at 100% if all the participants ...
 
Social Collaboration: Wo, bitte, gibt's Bier an der Front?
02.12.2014
Mai 1945, irgendwo im Pazifik: Die Japaner versenken alle amerikanischen Versorgungsboote, die Stimmung ist auf dem Nullpunkt angekommen. Doch da wendet sich das Schicksal: Zwei junge Mädchen verirren sich bei einem Segeltrip, und eine Strömung wirft tausende von Bierdosen an den Strand der kleinen Insel. So kann der Krieg ein ungewöhnlich frohes Ende finden, mit einer knackigen Gina Lollobrigida und wohltemperiertem Gerstensaft ... Anno 2014 scheint so mancher Mitarbeiter ähnlich schrille Wunschvorstellungen vom Arbeitsalltag zu haben, wie die Truppe ...
 
Wie Social Media menschliches Potenzial freisetzt
02.12.2014
Die erste E-Mail wurde 1971 von Ray Tomlinson abgeschickt, dem Mann, der das E-Mail System entwickelt hatte. 30 Jahre später war die E-Mail bereits das Hauptkommunikationssystem für praktisch jedes Unternehmen in den Industrieländern. Sie beschleunigt seit dem Betriebsvorgänge und die Kommunikation mit Tausenden von Menschen. Fünf Jahre später im Jahr 2006 erschien dann der erste Tweet von Twitter Mitbegründer Jack Dorsey. Heutzutage ist die Situation eine andere. 2014 füllen sich unsere Posteingangsfächer mit unzähligen ungelesenen E-Mails, die unsere ...
 
Social is here; but it's unevenly distributed
02.12.2014
by Ian Thorpe - This is my second #KMWorld blog post, many less than I'd hoped to have written by now! One of the recurring topics across the sessions so far has been the potential and the challenges of creating a networked organization through enterprise social tools (such as Yammer, Jive, Connections or Teamworks). There was refreshingly little of competition between tools and vendors promising that their specific product would solve all your problems, and much more of a focus on the very real challenges in realizing the potential of such tools resulting ...
 
Where Enterprise Mobile Fits in the Digital Workplace
02.12.2014
"Let's just make the intranet accessible on mobile devices. It looks fine on my smartphone, I just have to zoom in a little." Nope. No, no, no. That is not a good enterprise mobile strategy. It misunderstands the role of mobile devices in employees' work lives and the transformative power of well-designed mobile tools. For those looking to develop strategic, integrated digital workplaces that deliver high business value, understanding the role of mobile devices is critical. The list below describes eight common misconceptions about enterprise mobile ...
 
7 Traits That Define A Company's Business Culture As Social
02.12.2014
This last week I was involved in a few conversations that surrounded businesses that are on social media, more specifically those that either are executing it well and those that are just there. It got me thinking about the millions of brands, both large and small that have a social presence, yet clearly do not have a corporate culture of social within their organization. As I pondered this, I also thought about our organization that not only lives in social, but was born out of a social media agency and used this as our guide. Since many large brands ...
 
How to Network Like a Rock Star
02.12.2014
If you want to be successful, you need to build a human network. Lately, there's been a lot of media buzz about the amazing resurgence of vinyl record albums. Wow, what's next, people actually talking on the phone? What's old is new again, because it's better. Millennials are buying vinyl again, because it's a better way to listen. I'd argue that some of the old ways are better when it comes to business relationships, too. Personal contact is still the better pathway to success, whether you are in the music business or ...
 
Creating Company Culture Irresistible To Millennials
02.12.2014
How do you create an atmosphere that keeps top performers at your organization? How do you keep your competitors from plucking your best talent? How do you minimize top performers leaving for opportunities elsewhere? Gone is the "you should be grateful to work here" paradigm. It has been replaced by Millennials with, "Why should I work (or keep working) for you?" Leadership expert John C. Maxwell says, "Your ability as a leader to find, develop, and retain the best people is the single greatest factor in determining your success." The key to retaining ...
 
You're Hired And It's Mutual: 5 Ways Employee Culture Is Great For Leaders
02.12.2014
by Meghan M. Biro - In the world of work, there's a new type of relationship agreement to be forged -- a win-win built on trust between employer and employee that reflects a clear shift in workplace and social media culture. It's mutually productive, an entirely different way of viewing work, and it should form the core of your new talent strategy. I've come to this conclusion based on two disparate poles in talent strategy making news: one encouraging, one discouraging. I've been accustomed to this wacky weekly swing lately. On the plus side is The ...
 
Ghostwriting For Cultural Change
02.12.2014
Working in corporate communications, you get up close and personal to the conversation around corporate culture. Leaders want input and content about cultural topics on their agenda; and employees who are unwilling to give direct feedback are often VERY willing to give feedback to the messenger! In my career, I have done a fair amount of ghostwriting, trying to represent a leader's narrative or objective. These leaders want something enough to engage around a topic and bring people together to work on it; they understand that craft and guile is required. ...
 
Transparency is a Disinfectant
02.12.2014
by Simon Terry - 'Sunlight is said to be the best of disinfectants' Louis Brandeis Transparency is a disinfectant. Openness highlights the need for change. Just as hygiene enables but does not deliver good health, transparency alone will not change the behaviours in an organisation. From Transparency to Transformation Many people hoped the transparency of social business would transform organisations. We are now in an era when an organisation is more transparent internally and externally than ever. Networks & conversations reach across ...
 
Knowledge Retention: How to deal with a departing workforce
02.12.2014
by Stan Garfield - Why worry about knowledge retention? Retirement Promotions, relocations, and role changes Temporary workers, contractors, and consultants Mergers, acquisitions, consolidations, and reorganizations Changes in strategy, focus, or specialty Workforce reductions Short-term job mentality Disillusionment Death, illness, or care giving Leaving for other jobs Approaches Share: Ask those who may be departing to share documents, insights, nuggets, tips, tricks, and techniques Innovate: ask veteran workers to create better ways of doing things ...
 
Dion Hinchcliffe: Realising the value of social business beyond the adoption of social technology
01.12.2014
Digital change is now our number one obstacle. Is technology totally driving innovation? No. But is it far ahead of where our companies - possibly even our civilisation? We're in the cave painting days of this right now. What do today's modes of collaboration look like? What value do they create? We have more data now people have started doing this, but nobody's finished yet. We're still exploring this. Three layers of value creation New ways of working New Apps New Devices Beyond the silo of collaboration Social in the C-Suite Mass collaborative science ...
 
Does the future of work lie in workplace communities?
01.12.2014
We continue to use the same structures and organise work in the same way as we have for decades, but is there a more effective way to benefit from our collective intelligence? Ian Gee and Matthew Hanwell find out. The way in which we organise work has pretty much remained unchanged for more than 100 years, despite the transformation that we are all experiencing and the fact that we are now in a knowledge-based digital age. Work is still organised largely by hierarchy and department, much as it was in the early industrial era. Employers continue to use ...
 
Companies with Best-in-Class Communities Outpace the Market
01.12.2014
by Rachel Happe - Far from being a discipline thrust on the most junior member of the marketing team, I believe community management is the future of all management. The ability to inspire and generate value from networks is what will enable organizations to truly take advantage of a digitally connected, global population. More than anything, community management transforms our organizations from entities primarily constructed to control and limit risk to ones constructed to inspire and realize potential. It is THE work of the 21st century. The challenge ...
 
Will Social Networking and Unified Communications Compete, Coexist or Cooperate?
01.12.2014
The world of unified communications (UC), like other enterprise communications sectors, is adjusting to the new reality: Consumer-grade equipment and services are as flexible as sophisticated platforms established by organizations for their employees. In most cases, Bring Your Own Device (BYOD) is fairly simple: Employees swap in their phone for the company's. UC is not a service itself, however. It's a fluid mix of existing services. This will make the changes brought by social networking more unpredictable. How will UC fare in an era in which employees ...
 
8 Signs a Company is doing Employee Advocacy Wrong
01.12.2014
by Brian Fanzo - Employee Advocacy might be a buzzword that many leaders are investing in and trying to better understand by we're far from making it a trend that makes a difference in today's business world. The idea of a social employee isn't something a brand or leader needs to authorize because no matter the industry or business, employees are active on social if the brand knows it or not. The key is empowering, training and encouraging employees to collaborate, share, build communities and help amplify the brands content, culture and story. In ...
 
4 reasons to treat KM as one discipline among many
01.12.2014
by Nick Milton - There's nothing really special about Knowledge management, and once we realise this, then it actually makes implementing KM rather easier. I would suggest that Knowledge Management is one management discipline among many. It represents a way of managing work, paying due attention to the value and effect of an intangible (namely, knowledge). It is one of the latest of a string of disciplines that deals with the management of intangibles. Risk management, Quality management, customer relationship management, brand management, reputation ...
 
How To Create A Movement Within Your Organization
01.12.2014
We live in an age of movements: Political movements like the Arab Spring and Euromaidan, technology movements like open source and social movements like marriage equality. They seem to self-organize and spread virally, as if they were LOLCats or some other digital meme. So why can't we get our organizations to act the same way? You would think that with command and incentive structures in place, it would be easier for leaders to set a direction and get things moving, but anyone who's run an enterprise knows that's patently untrue. And that's a big problem. ...