#socbiz
Curated hints on Digital Transformation, Enterprise 2.0, Enterprise Social Networks, Social Intranets, Social Collaboration, Knowledge Management, HR 2.0, ... and all the rest
Dr.-Ing. Carsten Rose – Effective: 30.11.2014

Archive 11/2014

Social Business Digest by caro - Archive 11/2014
Social networks solve the needing-knowing gap in big business
30.11.2014
I read a remarkable statistic today. 20% of a knowledge workers week is spent looking for information, according to a McKinsey report. According to their study (the social economy) social media can reduce the time employees spend searching for company information "by as much as 35 percent". Being a champion of enterprise social networking in big business I am constantly looking to capture the business benefits. Increasing employee productivity could be a great 'carrot' to senior leadership who often dismiss social networking as a drain on time, not ...
 
Nine key Enterprise Social Network Features
30.11.2014
When examining an Enterprise Social Network (ESN) one way to evaluate vendors is via targeted features. In other words the ESN ability to meet a desired set of target features that's believed to be required within the organisation, such as employee profiles, document sharing, microblogging, news feeds, file syncing, or mobile knowledge access, along with supporting technical capabilities like application integration, search, administration consoles, and governance features. The KINSHIP team have identified nine key features of any ESN. Applications ...
 
This is what you should expect from enterprise software in the future
30.11.2014
As 2014 comes to a close, businesses big and small are going through year-end planning as they forecast and strategize for the year ahead. From where we sit, one of the most notable trends in business is the reshaping of the enterprise. We are in the midst of a transformational moment as the makeup of the workforce changes, as does the outright speed in which business is done -- all of which impacts enterprise technology development and solutions. The enterprise of the future will look very different than where it is today. For example, even as close ...
 
The 6 Keys to Productivity and Innovation in The Enterprise
30.11.2014
What if you were given the choice to innovate and it really mattered? What if it was not just the hyperbolic rhetoric that conflates corporate productivity with innovation? I'm not talking about the overblown expectations of a crazy boss, or a slick motivational speaker. I'm talking about bringing about transformational productivity and innovation in a way that really matters. 'Innovation' is an oft used, clichéd, yet multi-faceted word in the enterprise today. It has a different meaning to most everyone, and seems intangible to many -- especially as ...
 
Generation Y Turns to Mobile and Social for Employee Communications
30.11.2014
In the past 5 years, the way we communicate outside of work has changed dramatically. With 62% of the UK population now owning a smartphone and 30% owning a tablet, most of us have 24/7 access to the Internet. But we aren't using our mobile devices to browse the web. Earlier in 2014 Princeton University published a paper, based on Google search traffic, predicting that Facebook would lose 80% of it's web traffic by 2017. The news was publicly ridiculed by Facebook which pointed out that the majority of it users (83% in the UK) access the platform ...
 
The Future of Internal Communication Skills
30.11.2014
Over the last couple of months we have conducted a lot of great industry research, we have got feedback from over 1,000 internal communicators plus some of the best thought leaders in the industry. We have pulled together some of the key findings into an infographic to help put a shape on where we see the future of internal communications. Some of the topics we covered are IC Trends, Communication Skills, Technology, Channels and Tools. We also highlight the top 10 'wish list' of the metrics IC teams would love to see in the future. Trends Channels ...
 
Working Out Loud and rethinking networking
30.11.2014
My reading of the excellent book, Working Out Loud, by John Stepper is that Working Out Loud means thinking differently about how we connect with each other and move beyond 'networking' to creating authentic reciprocal relationships. John's definition of Working Out Loud is "working in an open, generous, connected way so you can build a purposeful network, become more effective, and access more opportunities". I share Srikumar Rao's view of traditional networking: "I have always had a problem with the notion that you should cultivate ...
 
Sinnfrage von Social Media geklärt: Support funktioniert!
28.11.2014
Technikfragen auf Facebook? Hilferufe auf Twitter? Installationsanleitungen auf YouTube? Die sozialen Medien werden immer mehr als direkter Kanal für Verbraucher erkannt und genutzt, um ihre Sorgen und Probleme mit Produkten oder Dienstleistungen sofort und unmittelbar der Marke kundzutun. Sicher, das Aufkommen ist gegenüber klassischem Support via Telefon und E-Mail noch überschaubar, dennoch rüsten Unternehmen hier auf, um dem verzeichneten Anstieg Herr zu werden. Auf der #scs14 Social Customer Support DACH am 24. und 25.11.2014 in Frankfurt trafen ...
 
Querdenker: Tipps, wie Sie zum Freigeist werden
28.11.2014
Vor etwas über 400 Jahren sorgte Galileo Galilei dafür, dass die Sonne nicht mehr um die Erde kreist. Mit der Entdeckung der Jupitermonde veränderte er das bestehende Weltbild. Bis dahin glaubte man, dass die Erde im Mittelpunkte stehe und alle Himmelskörper darum kreisen. Doch als Galilei 1610 sein Fernrohr gen Himmel richtete, sieht er zunächst drei Sterne (Jupitermonde), in der darauffolgenden Nacht haben diese ihre Position geändert, zwei Nächte später sind es nur noch zwei Sterne und fünf Nächte später sind es vier Sterne. Daraus schließt Galilei, ...
 
How to tap into the tacit knowledge of Allans?
28.11.2014
I was listening with rapt attention to Allan, my colleague and a subject-matter expert on a technology stream of my organization. I was always impressed with his domain knowledge but today, I was spell-bound listening to his insights, anecdotes and recounts. He was in a kind of flow. No wonder, he was a much sought after speaker of his domain. He was an asset to the organization and had seen the technology group grow to its present state since its inception. The downside was that Allan was to retire from the company within next two years! This story ...
 
Why do people share?
28.11.2014
by Oscar Berg - Last fall, at an Intranet conference in Oslo, Norway, one of the speakers raised a very important question during his session: "Why do people share?". I have been asking myself the same thing many times and written about it a few times, such as in this blog post from 2010: "Understanding the psychology of sharing - what makes it tick?". So, I waited eagerly during the presentation to hear what he had to say about it, hoping for some new insights and perhaps an interesting discussion among the audience after the session. But to my big ...
 
The social wave in theory and practice
28.11.2014
by Gloria Lombardi - The first edition of Enterprise 2.0 Summit took place this week in London, covering all the main topics of social business and digital transformation. Gloria Lombardi was there to report on the event. "Social is here to stay. But, for having substantial effects a lot of companies have to re-address the question of why they are doing this." - Björn Negelmann, CEO of Kongress Media - Earlier this week, the Enterprise 2.0 Summit in London aimed at covering the state of social business. This was a challenging goal considering the highly ...
 
Yammer at ABB - the world's fastest journey to social
28.11.2014
by Gloria Lombardi - When it comes to engaging employees on the journey to enterprise social, getting 75,000 employees or 50% of your staff to actively use one network is about as ambitious as it gets. Veronique Vallieres, Internal Communications and Community Manager at ABB, worked a long time on adoption as part of the company's vision to break down internal siloes and enable greater collaboration across 100 countries. "We are one of the global leaders in power and automation technologies providing literally thousands of products and solutions ...
 
Turning Employees into Social Media Ambassadors ... Gently
28.11.2014
When it comes to social media, your employees are just like any other consumer: They talk to friends, share opinions and discuss their interests and hobbies. Perhaps most important, they also post about their experiences with the brands they buy from. Many companies have already made the connection between employee social media activity and brand advocacy and realized its marketing potential. Who better to promote the brand to the larger social sphere than the people who work with it on a daily basis? These employers then encourage their staff to post ...
 
Social Strategy: The Oxygen You Need to Live Digital
28.11.2014
Where, when, how and who you share content with in today's always on, cluttered social media drenched world defines your brand. Digital has wiped traditional marketing off the map. And, the right or wrong social media channel defines your digital footprint. There is no one size fits all blueprint for your business. Social media marketing is not going to deliver significant marketing ROI by itself! You need to create great content and share it across multiple platforms. The more the better. Big Picture Monthly Usage Stats for the Top Tier Social Networks ...
 
Leadership Is More Important Than Authority in Creating Real Change
28.11.2014
Aspiring young executives dream of climbing the ladder in order to gain more authority. Then they can make things happen and create the change that they believe in. Senior executives, on the other hand, are often frustrated by how little power they actually have. The problem is that while authority can compel action it does little to inspire belief. Only leadership can do that. It's not enough to get people to do what you want, they have to also want what you want or any change is bound to be short lived. That's why change management efforts commonly ...
 
Bosse sperren sich gegen Social Business
27.11.2014
Das Teilen von Firmenwissen und das vernetzte Arbeiten über Abteilungsgrenzen hinweg findet in den Führungsetagen deutscher Unternehmen längst noch keine ungeteilte Akzeptanz. Rechtliche und Sicherheitsbedenken, aber auch eine starre Organisationsstruktur, verhindern in einem Drittel der Firmen bislang die Einführung von Strategien für Collaborative Working. Dort, wo Strategien zu kollaborativen Arbeitsweisen geplant, getestet und umgesetzt werden, hat meist die unternehmenseigene IT-Abteilung den Prozess angestoßen: In mehr als jedem zweiten Unternehmen ...
 
Social Business Is at the Center of the Enterprise
27.11.2014
Social business is rapidly moving into the mainstream of the enterprise, and the IT organization must play a key role in creating an effective strategy. Social business has clearly moved into the mainstream of the modern enterprise. The ability of different teams, groups and departments to interact -- both internally and with the outside world -- increasingly determines whether organizations merely survive or thrive. "Digital technology requires more sophisticated digital interaction," observes Mary Hamilton, managing director for Accenture Technology ...
 
Going social? Don't create needs. Respond to existing ones.
27.11.2014
Most organizations are just starting the journey. A long road with major barriers Two recent studies, Social Business: Shifting out of First Gear from MIT Sloan Management and Deloitte (here) and the other from myself The Digital Workplace in the Connected Organization (here) have drawn very similar conclusions: - The internal digital work environment is becoming more social and collaborative, but there's a very long road ahead. - The main barriers are strategic and organizational issues, not technological challenges. And that's why the road ...
 
'Social' - de kracht van relaties
27.11.2014
Wat kunnen we verwachten van enterprise social networking, sociaal intranet, social enterprise, social collaboration of social business? We hebben het hier over gebruik maken van (online) sociale netwerken en sociale relaties tussen medewerkers (en partners of klanten) om zakelijke belangen of activiteiten te ondersteunen. Om zodoende processen te verbeteren om met elkaar samen te werken en informatie te delen en zo een gemeenschappelijk doel te bereiken. Op het internet vinden we dergelijke fenomenen al lange tijd terug in persoonlijke sociale netwerken, ...
 
Rethinking Work is a Social Contagion
27.11.2014
by Susan Scrupski - It's about that time again. We're prepping for our annual year-end board meeting coming up in a couple weeks. Last year, our first year in business, I bought a copy of Rework - the brilliant startup book by Jason Fried and David Heinemeier Hansson - for each of our partners and told them to read it before the meeting. As I sat down to write my first column for the Huffington Post in this new section, "ReWork: Rethinking Work and Well-being," I thought about that coincidence. The six of us who launched the business weren't ...
 
Why Self-Managed Teams Are the Future of Business
27.11.2014
Could you build a business around teams of people who have no manager and who report to no one up a "food chain"? If you want your business to thrive going forward, you just might want to. Self-Managed Teams Are Already A Proven Success A recent Harvard Business Journal article was titled, "Are We Ready for Self-Management?" as if this is a new, experimental thing. The fact is that many large, highly successful companies like W. L. Gore, Semco, Barry Wehmiller and countless others have been structured this way for up to fifty years. Command and control ...
 
Knowledge for Action, Knowledge for Interest
27.11.2014
by Nick Milton - Knowledge has to lead to action in order to add value. As Bill Wilson says (albeit about learning rather than knowledge per se) "Learning without action is mere mental trickery, while action without learning is simply useless physical exercise". We have been working with a client recently on developing a lesson learning system from projects. The collection of lessons has been going well, but the client had the firm view that lessons should be collected in a library that future projects could review if they wanted. For them, the knowledge ...
 
Knowledge Management Maturity Workbook (free to use)
27.11.2014
This Knowledge Management Workbook is part of our Business2020 series. It has been adapted from the work of Knowles (2005), under free license, to incorporate outputs from peer-reviewed and award winning research conducted by the author. To complete the workbook you will need to answer 30 questions. Do not try to second-guess the outcome and instead focus on being reflective; this will give you the best-informed feedback. Please be honest in your responses. Finally, when considering your response, please gravitate to the 'norm,' as opposed to the 'exception' ...
 
Better business through employee advocacy
27.11.2014
Brand experience has far greater impact on business success than advertising the brand does. Getting your employees to live your brand values will improve your customer's brand experience and, therefore, your business. Your customers' brand experience is critical to your business, and a key area where is either strengthened or destroyed is the way the brand's consumers, partners, vendors perceive the employees of the brand they interact with. Employees' behaviour creates the brand experience for the organisation so it's key ...
 
Employee Engagement: Let The Fakery Begin
27.11.2014
It's a good thing HR isn't in charge of IT employee retention. Their new "employee engagement" campaign is really "employee enragement." Overheard during an HR "employee engagement" workshop: "Work on human capital so you can ask employees for discretionary effort." Go away, HR. Come back when the double-talk fit has passed. Here at BigCorp, bosses are "discovering" that (gasp) if employees hate the company, they don't work as well. Translation of the HR double-talk: "Be nice to people and they'll go the extra mile for you." Now, ...
 
Interne Unternehmenskommunikation: Die Strategie des Erfolgs
26.11.2014
Die zunehmende Digitalisierung stellt Unternehmen vor immer neue Herausforderungen, die von den klassischen Kommunikationsinstrumenten nicht mehr vollständig bedient werden können. Die interne Unternehmenskommunikation spielt bei der Verwirklichung von Unternehmenszielen eine maßgebende Rolle. In diesem Zusammenhang wollen wir die Frage beantworten, wie eine effektive Kommunikationsstrategie zum Erfolg für Unternehmen beiträgt. Effektivität von 4 Seiten In unsicheren Zeiten eine stabile Säule Auf welchem Fundament fußt Ihre Unternehmenskultur? Ideal: ...
 
Social Capital: Key to Success in the Connected Age
26.11.2014
In the knowledge economy, having access to the latest information and content are no longer sufficient for competing in the marketplace. Everyone has access to the same data. You cannot compete on common knowledge - what everyone knows. It is how you connect, mix, and resolve what is known that provides advantage. "You cannot compete on common knowledge that everyone knows!" The new competitive advantage is social context - how internal and external content/information is interpreted, combined, made sense of, and converted to new products and services. ...
 
#ESNchat November 20, 2014 - Working Out Loud in Your #ESN
26.11.2014
Do you Work Out Loud in your ESN? We celebrated Working Out Loud Week (#WOLWeek) and talked about about working out loud can positively impact your ESN. [...] ...
 
How To Delegate Purpose In Your Organization
26.11.2014
In my previous piece, I shared three strategies used by two distinct organizations to help promote and support a sense of community and shared ownership in their respective workplaces - a mindset and approach that's becoming increasingly critical for leaders to foster in order to support their organization's adaptability and long-term success. In this follow-up piece, I want to build on those three strategies by examining a process most leaders currently employ through their leadership and how we can better use this tactic to not only drive organizational ...
 
Understanding "New Power"
26.11.2014
We all sense that power is shifting in the world. We see increasing political protest, a crisis in representation and governance, and upstart businesses upending traditional industries. But the nature of this shift tends to be either wildly romanticized or dangerously underestimated. There are those who cherish giddy visions of a new techno-utopia in which increased connectivity yields instant democratization and prosperity. The corporate and bureaucratic giants will be felled and the crowds coronated, each of us wearing our own 3D-printed crown. There ...
 
When Is It OK to Have Downtime at Work?
26.11.2014
Have you ever worked with someone who spent half the day shopping online or secretly watching sports at work? It's a common issue. The typical employee spends about two hours per day slacking off on the job, according to Roland Paulsen, a sociologist at Sweden's Lund University. But having downtime at work isn't necessarily bad. In response to our story about slacking on the job, some Wall Street Journal readers defended the idea of taking time at work for personal activities or simply daydreaming. On Facebook, they said it made them more productive ...
 
The Science of Slacking at Work
26.11.2014
Are you trawling Amazon between meetings, lingering awhile at the office coffee machine or writing a novel during work hours? Congratulations, you're doing your share of "empty labor." That's the term for the non-work activities we do on the job, and the name of a new book by Roland Paulsen, a sociologist at Lund University in Sweden and one of the world's foremost experts on how people shirk on the job. Employees typically spend about two hours per day slacking off on the company dime, and this "organizational misbehavior," as Paulsen also calls it, ...
 
Der digitale Arbeitsplatz: Wo stehen die Unternehmen heute?
25.11.2014
von Joachim Niemeier - Der Digital Workplace im Fokus Jane McConnell: "The digital workplace is not a place. It is not a shared entry point. It is an ecosystem that is governed by a limited number of strategic principles that enable people throughout the organization to self-organize, work out loud, take ownership and assume accountability for their work. A successful digital workplace is participative." Die Reise startet gerade Björn Negelmann hat bei den Teilnehmern des IOM Summit eine Umfrage durchgeführt um herauszufinden, ob und wie sich der Status ...
 
Führung 2.0, aber wie?
25.11.2014
Unternehmen stehen vor der Herausforderung, ihre Führungskräfte dazu zu befähigen mit einem beschleunigten Wandel der Unternehmensumwelt zurechtzukommen bzw. diesen aktiv mitzugestalten. Ein wesentlicher Faktor, der diesen Wandel treibt, ist der Einsatz von Technologie in Organisationen, z.B. durch Social Media und Online Communitys. Mehr dazu erfahren Sie im Gastartikel von Dr. David Wagner. Dieser bringt insbesondere für Führungskräfte erhebliche Veränderungen mit sich. Viele Führungskräfte können jedoch zum jetzigen Zeitpunkt mit diesen neuen Formen ...
 
Wie man schneller lernt als die Mitbewerber
25.11.2014
Management. John Hagel III. ermutigt CEOs, langfristig zu denken und aus der Gefangenschaft der Kurzfristigkeit auszubrechen. Außerdem sieht er schon heute ein neues Verständnis von Zusammenarbeit und Konkurrenz. Von Michael Köttritsch Die Presse: Was ist die "dunkle Seite" der Technologie? John Hagel: Die Digitalisierung reduziert Schranken, erhöht den Leistungsdruck und die Geschwindigkeit der Veränderung und verstärkt den Wettbewerb. Das heißt, wir müssen schneller und schneller arbeiten. Weil wir stark miteinander verbunden sind, werden kleine rasch ...
 
Build Digital Workplaces Fit for the Future
25.11.2014
That's rather a tall order isn't it? Building a digital workplace fit for a future that is unknown to us -- and possibly even unknowable given the unpredictable and disruptive nature of digital progress. The solution to this tall order lies in pulling out the enduring principles and themes we see operating in successful digital workplace programs, especially those that are not technology-specific. The nature of the organizations and the scope of the programs themselves may vary, but the nuts and bolts of the mechanism, such as clear strategic alignment, ...
 
What Is Social Media Really All About? Who Knows
25.11.2014
When The Financial Brand wrote an article titled "Why Social Media Is a Waste of Time for Most Banks & Credit Unions," it sparked a fiery debate about the role of social media in the retail financial industry. One of the most striking facets of the discussion was the general confusion about what social media really is. For starters, people can't even agree on which tools are part of social media and which aren't. "I think there is a lot of confusion about what social media is in this debate with no clear definition," commented Tim McAlpine, CEO/Currency ...
 
The top two factors for Social Business success
25.11.2014
The most important thing you need to understand to really "get" social media is this: It only works when you give. I just got back from holding a week-long social media workshop at the beautiful lake Starnberg near Munich, Germany. And throughout the week this was the number one message I tried to hammer into my participants' brains. "Most people think Social Media is great because you can take out whatever you want. But it only really works for you if you give as well." For most of you reading right now, this of course makes perfect sense. You've understood ...
 
If it Clicks, it's Social!
25.11.2014
"Our super charged, hyper-connected workforce needs active, social and open leaders. Cherish or perish!" - Khalid Raza - Social Work place Khalid Raza 2014 SocialGlamorBRANDfog's 2014: The Global, Social CEO survey results are out. It provides the crucial reality check which some of our leaders may not wish to see. The survey primarily focuses on the C-suite's social media engagement and business leader involvement. Here are the three results from this year's 15-question survey: Social CEOs make better leaders: Between 2012 and 2013, the perception ...
 
What's wrong with social collaboration?
25.11.2014
by Bertrand Duperrin - Whatever people say in public, there's something wrong with social collaboration. There are more and more initiatives, these initiatives have an increasing success rate but observers seem to be less and less satisfied. Things could be better, go faster, there's a lack of concrete results, the matter is not in fashion anymore so that's not working. Let's try to understand what's happening. Social Collaboration has lost its leadership in the benefit of marketing The technological illusion is killing collaboration The time of the ...
 
Striking the KM Rhythm
25.11.2014
Embedding Knowledge Management means making it part of the rhythm of work, so that it becomes a natural component of the operation cycle and not an add-on or an after-thought. You can do this in a number of ways, depending on your own context. In a project context, it is quite simple- you embed the processes for Learning before, during and after into your project KM framework. Learning before activities such as Peer Assist, KM planning or reviewing lessons learned as early activities for each project, each project stage, or (for mega-projects) each ...
 
13 Scary Statistics on Employee Engagement
25.11.2014
There is a serious problem with the way we work. Most employees are disengaged and not passionate about the work they do. This is costing companies a ton of money in lost productivity, absenteeism, and turnover. It's also harmful to employees, because they're more stressed out than ever. The thing that bothers me the most about it, is that it's all so easy to fix. I can't figure out why managers aren't more proactive about this. Besides the human element of caring for our employees, it's costing them money, so they should care more about fixing it. ...
 
The #1 Workplace Culture Challenge
25.11.2014
The word "culture" has lost its meaning due to the proliferation of over-simplified and inconsistent workplace culture content that's all over the popular press. CEO's know culture is important but there is a complete lack of clarity surrounding how evolving, shaping, leveraging, or changing it will help them overcome some of their greatest challenges and improve business results. It's a tremendous challenge to educate top leaders on how to effectively evolve their culture but that's not THE greatest workplace culture challenge. The #1 workplace culture ...
 
How Discovery Fuels Corporate Growth
25.11.2014
Children are masters of discovery. That's how they learn and grow so much, so fast. Take for example learning to ride a bike--that requires a lot of practice and perseverance, with many spills along the way. When a child falls off her bike, we tell her to pick herself up and get right back on. With each subsequent attempt, she figures out what works and what doesn't, until eventually she's able to do it on her own, and stay upright. As children grow up, this willingness to "try, try, try again" seems to fade--we become more self-conscious and concerned ...
 
Business Innovation Opportunities and the 7 Toxic Beliefs in Management
25.11.2014
Back from the MIXMashup in New York City where I had the great pleasure to experience a collective Re-Programming on how management is done. Opened by Professor Gery Hamel: "This is a conference from the vanguard, by the vanguard, with the vanguard". Here's the bad news upfront: Forget about what you learned in Business School. And change cannot be engineered. The good news: Organizations are about to be reinvented for human beings. And new management models are converging work at a global tipping point. What is in for you? You don't need to be an Apple, ...
 
Collaboration: Unflexible Unternehmen zahlen drauf
24.11.2014
Ineffiziente Collaboration- und Projektmanagement-Methoden kosten Unternehmen jährlich 20 Arbeitstage, gefährden sensible Daten und Gewinne sowie die Reputation von Organisationen. Zu diesem Ergebnis kommt der "Chaos-Theorie-Report" - eine Studie vom britischen Project Management Institute sowie den Forschungsunternehmen Cint und Loudhouse im Auftrag von Projectplace.Im Rahmen des Forschungsprojekts wurden 1240 Projektmanager in sechs europäischen Ländern befragt. Ziel war es, die Faktoren für schlechte Collaboration- und Projektmanagement-Praktiken ...
 
"Learn, Plan and Do" your way to a Social Intranet
24.11.2014
by Elizabeth Lupfer - The corporate intranet is (or should be) the hub of all employee activity and transactions; where employees go to manage money, career, life events, and health. Taking your intranet to the next level means to not only stop pushing static content, but to also use social technologies to enhance the every day activities and transactions necessary for employees to learn, plan and do their jobs; thereby making them more efficient, engaged and productive: a social intranet. Social Intranet (s?'sh?l) ? (?n'tr?-n?t') An intranet that utilizes ...
 
Ten lessons from introducing an ESN
24.11.2014
Much has been written about introducing an enterprise social network (ESN), you can find a plethora of case studies online from comms pros and suppliers all offering advice and guidance. Jess_BullBut what's the reality? What can go wrong? What works? Today Jessica Bull, @JessicaBull50, Corporate Communications Manager at Parliamentary ICT shares her experience in the form of a guest post. Jessica has worked in communications for a decade, for Parliament, local government and museums. The illustrations on this page are by the talented Virpi Oinonen, ...
 
Collaboration in the Enterprise
24.11.2014
The opportunity collaboration presents to enterprises is huge and we can measure this opportunity by looking at the current tools we use everyday to collaborate such as email. Today this trusted yet very linear way of communicating is still the most successfully deployed collaboration platform on the planet. In fact, a staggering 182.9 billion emails are sent/received per day worldwide and that's a number that's growing and growing. Adding to this world of "email-overload", today's digital workforce are more tech-savvy than ever and constantly turning ...
 
10 Rules to Avoid a Collaboration Hangover
24.11.2014
In a world gone social, an ever increasing number of organizations are chasing the benefits of social collaboration, both inside and outside their own walls. With initiatives such as Google launching its high altitude balloons to wirelessly connect billions of people in remote areas, global collaboration has never been easier and is expected to surge in the next decade. The core drivers to have employees, customers, partners and many other kinds of communities collaborate with each other are obvious: spread knowledge, reduce costs, increase innovation ...
 
The 4 Enemies of Collaboration
24.11.2014
In today's business literature we find a lot of articles about the benefits of collaboration, which we always feature in our weekly news digests. If you're working on an internal communications strategy, internal collaboration will play a big part in it, so the obstacles or better say inhibitors that might stand in your way it's something you should be aware of. I called them enemies of collaboration. Strict Hierarchy Confusing Processes Lack of Tools Closed Culture [...] ...
 
Dimensions of Change: Imperative, Permission and Engagement
24.11.2014
by Julian Stodd - I've been working around change this week: exploring how an organisation builds a change culture. This sketch outlines a co-created and co-owned model of change that's fit for the Social Age. We need executive sponsorship: without clarity of action from the top, there is no imperative for change to occur. But change can't be driven from the top: it needs to be co-created and co-owned throughout. At the bottom of the hierarchical structure are people with no remit or permission: we need to create spaces and permissions for them to be ...
 
KM... the extra mile that saves (y)our time
24.11.2014
What is it that makes knowledge management worthwhile? A lot of things I'm tempted to say as a knowledge manager, but there's one important benefit that you cannot ignore: it saves time. And so it saves money. Whether applied at an individual level (personal knowledge mastery), within an organization or in a network, KM is the extra mile that saves your time. It saves time because it goes beyond the immediate needs of one person in one situation at one time in one place, to extract generic lessons that people can use, in other places or at other times. ...
 
Why does KM deliver more annual value the longer you do it?
24.11.2014
by Nick Milton - Our 2014 global survey of Knowledge Management continues to throw up really interesting results. Shown here is a fascinating table - which is open to two possible interpretations. Two of the questions in the survey were How long has your organisation been doing KM? How much value value has been delivered through KM to date? These two are compared above, by showing the average delivered value for the companies in each Time category. Now, you would expect a linear relationship between these two. Assuming on average KM delivers $X per ...
 
The Surprising Secret To Performing At Your Best
24.11.2014
We all know the secret to success: learn your craft, gain experience, and then execute flawlessly, again and again. But what if experience isn't all it's cracked up to be? "The rookie space is actually where we tend to do our best work, rather than our worst work," says Liz Wiseman, author of the new book Rookie Smarts: Why Learning Beats Knowing in the New Game of Work. She argues that true excellence comes from professionals who are willing to risk putting themselves into new situations where they can learn and grow. It's not just about the Zen concept ...
 
Social Business Is Dead ...
21.11.2014
by Gerald C. Kane - But don't order up a casket quite yet. The King is dead ... Long live the King! Signifying an immediate transition of power, this phrase is used to commemorate the passing of power from one royal leader to his (or her!) successor. We are at a transition point with respect to social business. The old regime is passing away and transitioning to something new. I'm not predicting a demise of any of the major social business players, but the rules of the game are changing -- and social business professionals should be aware of these changes. ...
 
Why social tools and collaboration are key to your business
21.11.2014
As the shift to an information-based economy has taken over much of the world's workforce, it follows that the tools people use to work should evolve accordingly. Digital ways of working now takes over two thirds of the working day, demonstrating a shift in how people work. As businesses continue to adapt to changing habits, they must ensure that workplace productivity and effective collaboration keep pace. A recent report from Forrester predicted that tablet use will triple to 905 million devices for work and personal use globally by 2017, pointing ...
 
7 tactics for making the leap from intranet to digital workplace leadership
21.11.2014
More and more people are making the shift from managing intranets to managing broader digital workplace programmes, but it's unlikely someone will just hand you this new gig. In this article we've outlined seven tactics to help you move the needle. In my previous post I looked at what it takes to make the shift from intranet to digital workplace management in terms of skillset and mindset. So, we know what it takes, now let's talk tactics for making the shift. After all, no one is going to hand you the digital workplace management role on a plate. I ...
 
Five ways to seed a social network in your enterprise
21.11.2014
'Digital collaboration' can take many forms, and for many years companies and organizations of all shapes and sizes have looked to help their employees work smarter using technology solutions. In the early days of computing and Intranet technology, static 'magazine' style systems where the norm. Users consumed information in a fairly basic manner, and almost always 'one way' direction. Where the consumer web goes, the enterprise tends to follow, and the explosion of social networking has made many companies sit up and consider using enterprise social ...
 
Enterprise 2.0, Finally?
21.11.2014
by Andrew McAfee - Facebook's recent announcement that it's readying a version of its social software for workplaces got me thinking about Enterprise 2.0, a topic I used to think a great deal about. Five years ago I published a book with that title, arguing that enterprise social software platforms would be valuable tools for businesses. The news from Facebook, along with rapid takeup of new tools like Slack, the continued success and growth of Salesforce's Chatter and Yammer (now part of Microsoft), and evidence of a comeback at Jive, indicates that ...
 
Enterprise 2.0 - Are we there yet?
21.11.2014
Andrew McAfee writes Nov 20, 2014: "[...] What do you think? Is Enterprise 2.0 finally here? If so, why now? Leave a comment, please, and let us know." Andrew - As we've discussed in the past, I don't believe there's a specific 'Are we there yet?' for Enterprise 2.0. The lessons I learned from your excellent book and research are still relevant today. Enterprise 2.0 technology enables but does not guarantee organizational change. Some organizational change is invented and purposeful, some is serendipitous and emergent. The effect of new technology on ...
 
What comes first... people or content?
21.11.2014
When you first start out on the road to building your community, a question I've heard over and over is, what's more important - the people or the content? This is a conundrum that can be difficult balance in finding what you want to focus on first. On the first hand, it's called a community. Communities need people. That's a fact. Without people coming to your community there's no engagement, no interaction, no relationship building, no breaking out of silo's, no learning from others and so on. So what are you doing to get people into your community. ...
 
Why isn't social enterprise more social?
21.11.2014
Social enterprises do not collaborate well. This frustrates me because teams are often the only way to assemble the knowledge and capacity required to complete complex tasks. Collaboration is more effective than "capacity building" and "better infrastructure support", we've spent hundreds of millions of pounds on that but not changed behaviours and the big breakthroughs remain to be found. I think collaboration is misunderstood, I have had to walk away from some of the most attractive potential opportunities because the people were right, but the ...
 
The 10 Principles Of The Future Manager
21.11.2014
by Jacob Morgan - Following up on my post around the 7 Principles of The Future Employee, I wanted to share another concept which is the 10 Principles of The Future Manager. When it comes to the future of work it's not just employees that are changing, managers are also having to change the ways in which they lead and in fact are HAVING to become leaders. These are 10 core principles or characteristics that managers will and must possess going forward: Is a leader Follows from the front Understands technology Leads by example Embraces vulnerability ...
 
New Research: The Emerging Career Path for Community Professionals
21.11.2014
by Rachel Happe - It's a great time to be a community manager. Companies big and small are starting to recognize that is a critical skill to help transform their organizations for a digitally connected world. Our mission at The Community Roundtable is to advance the business of community and research has always played an integral part of that - helping people understand the dynamics and management approaches that build successful communities. We've made great strides at the macro level with our State of Community Management report and our Community ...
 
Inspiration for Working Out Loud
21.11.2014
by Harold Jarche - It's International Working Out Loud Week, also known as #WOLWeek. Working Out Loud is a relatively new term for me, picking it up from John Stepper in 2012. I have used the term, narrating your work, which to me is the same thing, though some may differ. My observation is that combining transparency (in the workplace) with narration (of work) results in increased serendipity, or more chances of fortuitous outcomes. My own working out loud on this blog has resulted in speaking opportunities and meeting interesting clients. The more ...
 
Certifying virtual teams - a key skill in digital workplace implementation
21.11.2014
A few weeks ago I was giving a presentation on the vision and reality of digital workplaces at the JBoye 2014 Aarhus conference. I never understand why the right to ask questions is only applicable to delegates so I started of with one of my favourite questions. "How many of you regularly work in virtual teams?" Virtually everyone in the room, around 50 delegates, raised their hand. I then asked "How many of you have a training programme for virtual team membership and leadership?" Only two people raised their hands. In most job positions in an organisation ...
 
The Smartest Ways to Prepare for Change
21.11.2014
How a perfect shift in the road towards success can make all of the difference for your business. [...] We see inflection points take many forms: restructuring your team, winning a game-changing piece of business, changing your technology, or consciously deciding to invest in growth. These moments are true milestones that can make or break a business, no matter the size or legacy. The differentiator for entrepreneurs is being the leader at the helm who will accurately sense the timing, prepare the company, align the team, and not be afraid to hit the ...
 
#SocialMedia Studie zeigt Fakten über deutsche Unternehmen, die Fragen aufwerfen
20.11.2014
Diese Social Media Studie zeigt die aktuelle Situation von Social Media bei deutschen Unternehmen. Bei dieser repräsentativen Umfrage wurden im Zeitraum vom 24. September bis 22. November 2013 insgesamt 1.892 Betriebe persönlich-mündlich von TNS Infratest befragt [1]. Und diese aktuelle Studie zu Social Media bei deutschen Unternehmen zeigt: der Platzhirsch ist, unabhängig vom Jahresumsatz, Facebook, auf dem 2. Platz folgt überraschend Xing, zu jeweils 15% sind B2C- und B2B-Unternehmen in Social Media aktiv, für 74% der deutschen befragten Unternehmen ...
 
Ein Plädoyer an Inbox-Verschönerer: Gebt jetzt nicht auf, ihr seid auf dem richtigen Weg!
20.11.2014
Nach dem vereitelten Masterplan zur Abschaffung der E-Mail gab es zuletzt gleich mehrere Versuche, das alte aber notwendige Medium zu verschönern. Trotz kaum restlos überzeugender Ansätze zeigt es sich hier, dass die Entwickler im Prinzip auf dem richtigen Weg sind. Thierry Breton, Chef des französischen IT-Systemhauses Atos Origin, sorgte Anfang 2011 für Aufsehen mit dem Wunsch, die E-Mail aus seinem Unternehmen zu verbannen. Möglichst binnen drei Jahren. Ein Jahr später die Bestätigung der Bekräftigung: "Ja, wir schaffen das!". Mittlerweile sind fast ...
 
How to measure the success of your internal social network
20.11.2014
by Dennis Agusi - This is something we have been asking ourselves from when we started to use social media internally. At Philips, it has been evolved from very basic to more advance data. We demonstrate the power of internal social networking through data supported by infographic illustrations so it is easy for stakeholders to understand how our internal social network is being used. We are looking at some very basic data points like activity (amount of messages, comments, likes etc.) and adoption on a global level (57,000+ members) but also per business ...
 
Analyzing your Enterprise Graph to... Increase Innovation across your Organization
20.11.2014
"The Enterprise Graph is populated by harvesting meta-data from collaboration tools, social networks, communication channels and business applications, and describes all types of people interactions." When you are in the Social Business business the first, second, and third question every customer asks is "how does this add value?". IBM is no exception and as one of the largest adopters of collaboration and social technologies is always looking for us to prove (quantifiably) its value. IBM is a company that puts a premium on innovation and expects every ...
 
3 cases where KM doesn't need dialogue
20.11.2014
by Nick Milton - This blog has often argued that dialogue is at the heart of effective knowledge transfer, and that without dialogue it is difficult both to access the deep unconscious learning, and also to check whether the knowledge customer properly understands the knowledge that has been offered. However many companies operate knowledge transfer systems, such as lessons databases or knowledge bases, which involve no dialogue at all. Do these work? Under what circumstances can they work? Here are 3 cases Dialogue-free knowledge transfer is perfectly ...
 
Where does your knowledge go when you leave?
20.11.2014
One thing organizations are not good about is figuring out how to retain or reuse knowledge of staff who leave the organization, whether through retirement or leaving for a job in another organization. Many organizations do very little at all to address this, but even for those that do, there are a few fundamental flaws in how organizations look at this problem: They consider that whatever knowledge you generate or use while you are in a job belongs to the organization and so should be kept there They consider knowledge to reside either in documents ...
 
Erin Meyer Can Make Your Global Team Work
20.11.2014
The INSEAD professor shows how people can communicate across cultures. In a multicultural workplace, misunderstandings happen. If your British manager tells you something is "interesting," does he really mean the opposite? Why do your Dutch coworkers feel so comfortable talking back to the boss? Erin Meyer helps companies navigate these subtle cultural cues. In her new book, The Culture Map: Breaking through the Invisible Boundaries of Global Business (Public Affairs, 2014), the affiliate professor of organizational behavior at INSEAD looks at the ways ...
 
The Quantified Organisation: can change become routine?
20.11.2014
One of the the challenges we have wrestled with since we launched Post*Shift is how to combine the best elements from new theory, ideas and models in the most practical and actionable way possible, whilst retaining enough flexibility to address the unique features and needs of each part of the organisations we work with. We have always been a very practical team, and have been practising the implementation of new ways of working using social technology since before there were labels like Digital Transformation, Social Business or even E2.0, so we have ...
 
Debunking The Workplace Generation Gap Myth Once And For All
19.11.2014
We don't need to "figure out" millennials. New research shows that we're all basically the same when it comes to what we want out of work. The millennial worker roams wild, roving through your cubicle jungle searching for the hottest office perk, easily distracted by a brand worthy of their clicks, and leaning in so far that their necks have evolved to hover over screens and keyboards. When the business world talks about millennials, it sounds like they're describing another species and not just... younger humans. But we're not so different ...
 
9 myths about social media at work
19.11.2014
Avinash Kaushik, an Indian entrepreneur, author and public speaker, once tweeted that "Social media is like teen sex, Everyone wants to do it. No one actually knows how. When finally done, there is surprise it's not better." That was in 2009. Today, social media has transformed the way we do sales, marketing and public relations - yet there are still many misconceptions about social media. We've rounded up nine common myths and research to debunk them. Social media is defined as Facebook, Twitter and LinkedIn Social media makes the average worker less ...
 
Internal Social Collaboration: Big Potential for Productivity
19.11.2014
A recent survey indicates that midsize businesses are missing out on potential productivity by overlooking internal social collaboration technology. Additionally, employee turnover rates show that the intention to embrace collaboration is not the same as actually providing the tools. Public Extroverts, Private Introverts According to an Advanced Business Solutions survey highlighted in CMSWire, 85 percent of midsize businesses use social media to market themselves externally, and 69 percent use social technologies and communication channels to work ...
 
Exercise Your Intranet Muscles
19.11.2014
Buying an intranet platform is like buying gym equipment. You get very detailed instructions. You may even get a few slick videos and diagrams of sample exercises. But what you won't get is advice what program you should follow. And why not? Because if you want to run a marathon, the way you use that equipment is entirely different than the way someone that aspires to be an Olympic shot-putter should use it. Similarly, to get the most from an intranet platform, you need to follow a program specific to your needs. Mapping Your Intranet Strategy ...
 
The Missing Part Of Your Enterprise Social Network: Executive Support
19.11.2014
C-Suite executives can put their stamp of approval on the implementation of enterprise social networks. They can praise the importance of usage and collaborative knowledge sharing in their monthly departmental meetings. They can even set a required amount of posts and shares. However, if they themselves are not actively present and visible on these social tools, attempts to rally employees and managers around a new platform for communication will be null and void. As with any business initiative, support from senior leaders in the company is essential ...
 
Forget Community - 'Social' is Now a Commodity
19.11.2014
Remember the glory days of Enterprise Social software? When startups were acquired and innovations were exciting? When we all believed that social technology could help us change the way we worked for good? Death to email! The ESN crickets have been chirping for some time, because corporate social networking software is now a commodity, not a community. Disappearing are the days of hoping for ideation, serendipitous discovery, executive dialogue with worker-bees, and earning millions of dollars from new product ideas gleaned from conversations. The ...
 
Inside The Company That Got Rid Of Email
19.11.2014
Cristian Rennella is really good at email. He responds to my messages within minutes, an especially quick turnaround for a CEO. (Rennella co-founded the South American travel comparison site, El Mejor Trato.) His secret: He banned email at his company. Without clutter and requests from colleagues, he gets less than five emails per day. With so little to do in there, it doesn't take him long to get to my communiques. Rennella eliminated email for the same reasons that so many people resent their inboxes. Email is a stress-inducing distraction. The ...
 
Email vs. Social Streams? Is that the right question to be asking?
19.11.2014
Since the birth of social, or at least the proliferation of microblogging, there has been the ongoing arguments about e-mail vs social streams (some listed below). On the one hand you have the social media camp predicting the death of e-mail. On the other hand you have the e-mail camp stubbornly refusing to die and arguing against the noisy social stream. Personally, I believe they are both correct in their views. [ way to sit on the fence Marie ] I guess I see the problem slightly differently and don't really think of it as E-mail vs. Social Streams. ...
 
Up-Skilling HR Is The First Domino To Performance Gains
19.11.2014
The Human Resources department, whether they realize it or not, stands at the pivot to future organizational performance. While there is a limelight on the roles of the IT and Marketing as technological drivers of performance, I see this as an incidental overlap into a function that is, at it's core, capabilities driven by HR. As other analysts like Dion Hinchcliffe of Adjuvi and Ray Wang of Constellation Research describe, there is a growing cross-functional CxO role that overlaps many of these area. Yet, the ideas of building a culture of employee ...
 
Why We Need "Work Friends"
19.11.2014
I read an article recently about having friends at work and outside work. It reminded me of the Gallup Q12 item that addresses having a best friend at work. For those who might not be familiar, the Gallup Q12 is a survey that measures employee engagement. It's consists of 12 statements that measure what matter to employees. One of them is "I have a best friend at work." As a human resources professional, I believe it is important for employees to have friends at work. We spend way too much time at work not to have fun and make friends. But it's important ...
 
4 ways to increase your "KM clock speed"
19.11.2014
by Nick Milton - According to Erick Thompson, assistant VP for knowledge exchange, the St Paul companies, "KM initiatives should also focus on the speed factor. Companies have to learn how to learn faster". Clock Zoom by Rajiv Vishwa on Flickr The world is increasingly a competitive learning field. In the past, when progress was slower and the rate of change was lower, an organisation could compete on its products, its patents, its reputation and on its people. However the rate of change is increasing, and companies need to adapt. Markets are changing, ...
 
Social networks can strengthen knowledge-sharing
19.11.2014
Contrary to the notion that social networks are time-wasters, they could improve project management and the spread of specialized knowledge in the healthcare sector and possibly other large organizations, according to new research from Missouri University of Science and Technology. In their analysis of how information is shared on social networks, three Missouri S&T researchers explain how the creation of a specialized network could improve the way information is shared via web-based knowledge management systems (KMS). Many large organizations use ...
 
3 Trends That Are Changing The Way We Work Today
18.11.2014
Does your boss let you have flexible time, focus on results instead of hours, and encourage collaboration? No? Then your workplace is ready for a change. Businesses have talked about becoming more flexible in their work culture, open in their leadership, and collaborative among teams for practically as long as the Internet has existed (and probably longer than that). But with the rise of mobile technologies and the shedding of 9 to 5 norms, instead of paying lip service to these ideas, corporate cultures are now finally being forced to adapt or face ...
 
The Value of Having Your Own Dedicated Social Network Within the Enterprise
18.11.2014
Let's see ... There's Facebook, Twitter, LinkedIn, Google+, Instagram, Vine, Tumblr, Reddit, Stumbleupon, and many, many more. Does the world really need another social network? And does your company really need to have its very own? Well, yes, of course it does. But the reasons may surprise you. As much as the networks I listed above are good at what they do, they are primarily consumer-focused networks--that is, a social network focused more on the individual and less on the organization. It is true that many companies have dedicated pages on networks ...
 
I already have an intranet...
18.11.2014
...so why do I need an ESN? First off, great that you have an intranet! It is highly advisable to have top-down and controlled space in which employees can find the latest SOPs, templates, lunch menus and such. Kudos to your organisation for that. Do you also need an ESN then? Well, that depends really on one basic question: Do you want people to talk to each other and share information? If yes, then you do! The answer is in the purpose and design of intranets versus ESNs. [...] So long story short, an intranet and an ESN is not the same. They are solutions ...
 
Corporate Comms driving enterprise social-collaboration more than HR?
18.11.2014
RSG's 2014 Enterprise Collaboration and Social Software Survey reveals an evolving organizational dynamic for internal departments involved in collaboration and social initiatives. Funding and Sponsorship Funding and sponsorship remains quite diverse across enterprises. IT funds or sponsors 32% of collab-social initiatives and thus emerges as the #1 department. But perhaps more interesting is the converse: IT does not sponsor nearly 70% of the total projects. Business units (as an umbrella for non-IT functions) are much more actively involved in ...
 
Pearson uses viral campaign for internal social network
18.11.2014
Pearson's viral campaign to get employees across its 411 subsidiaries using a new enterprise social networking (ESN) tool, achieved 80 percent adoption within six months. The UK-based multinational, which owns publishers Penguin Random House and the Financial Times group decided to implement Jive software's enterprise social network (ESN) to get employees to discuss business solutions and share valuable information across the group's global brands. Neo, Pearson's customised Jive software, is a hub similar to Facebook, with employee profiles, activity ...
 
How Can Yammer Match Facebook Performance?
18.11.2014
Ever since the Gen Y's started marching into the workplace with their mobile devices and Facebook accounts, "Enterprise" leaders became paranoid about time wasting on "non-work" activities, often instituting a plethora of policy attempts to ban the use of social networking applications in the workplace. In recent times however the attitude to social networking at work has softened somewhat. The business use of applications like Linkedin and Twitter have actually been encouraged by some forward looking enterprises, with some even providing training in ...
 
Why work gamification is a bad idea
18.11.2014
This is a blog post that I wanted to write for quite a while now to express my uneasiness with the idea of gamification in the workplace. I will outline why I think work gamification won't work beyond the short-term and why it is an ethically and economically questionable approach. What is gamification? Why is it used? Gamification has been a topic of interest for quite a while now. Gamification refers to "the use of game thinking and game mechanics in non-game contexts to engage users in solving problems". Typical game mechanics are scores that are ...
 
Learning from Failure, learning from Success
18.11.2014
by Nick Milton - Trial and error, or trial and success? Which is the better learning mechanism? A thought provoking piece here, makes the argument that people learn much better from their mistakes, as a result of the emotional charge and the emotional scars that failure brings. On the other hand, a well-argued article in Business Insider suggests that success is a better teacher, because a fail mode only tells you one option not to try; it does not tell you how to succeed. Which is correct, and what is the implication for Knowledge Management? Personally ...
 
How personal do you make your online personal branding?
18.11.2014
My daughter thinks I'm a complete loser on Instagram. If I put a photo on instagram I have 1 or two likes. She and her friends easily get 100. Many of her pictures are about experimenting with your looks and a like is feedback. Whatever you think about this (it is also more preoccupation with looks) it is clear that presenting yourself online comes more naturally for that generation. I never learned it and I am still struggling with it. I want to make it personal but have some hesistance in showing too much of my private life online. I share my ...
 
Artificial Intelligence Can't Replace Hard-Earned Knowledge - Yet
18.11.2014
Back in the Dark Ages of the 1980s, before Google and Siri, we considered ourselves at the dawn of true artificial intelligence. We were getting accustomed to ATMs; we had decision support systems and "expert systems" that purported to capture the thinking processes of the deeply smart. Some computers could even sing "Daisy, Daisy." We were on our way. Today the new car you buy will have largely been built by a fleet of specialized robots, assisted by a diminishing number of humans. And soon those robots may themselves be delivered to the factory floor ...
 
Ten Stupid Rules That Drive Great Employees Away
18.11.2014
We met a guy named Vijay at a conference where he and I were speaking. About six months later, we heard from him. "So I wanted to let you know, I'm out of here," said Vijay on the phone. "What's the story?" we asked. "When we met you, you loved your job." "I loved the job I thought I had, which is the job I interviewed for," said Vijay. "That job never materialized. The company is trying to change its stripes, but it's hard." "Let me guess," said my teammate Molly. "They told you 'It takes time to turn an ocean liner around.'" ...
 
Measuring emotional intelligence at work
18.11.2014
by Gloria Lombardi - "Emotional intelligence in internal communications. How important is it?" This lively debate was hosted by Gavin Ellwood and Julie Skidmore of Ellwood Atfield this week. "Do you measure emotional intelligence (EQ) when you recruit and build internal communications teams?" The recruitment agency Ellwood Atfield surveyed over 1200 internal communications leaders in their latest Pulse Check with Question & Retain. The results were discussed at the elegant Ellwood Atfield Gallery this week with a panel of professionals in the industry. ...
 
Nutzt Du bereits die Summenintelligenz deiner Mitarbeiter?
17.11.2014
von Marcus Riesterer - Wenn du dich bereits mit dem menschlichen Gehirn beschäftigt hast weißt du, dass eine wesentliche Funktion und Eigenschaft die Vernetzung ist. Aus diesem Grund können sich Menschen (Mitarbeiter) u.a. Eselsbrücken besser merken. Diese wesentliche Eigenschaft des Gehirns, kommt in der realen Wirtschaftswelt leider nur selten zum Tragen.Mitarbeiter Summenintelligenz Das System Unternehmen besteht sehr oft aus zahlreichen Spezialisten und nur einer Handvoll Generalisten! Easy Leadership Tipp: Schalte regelmäßig die Gehirne verschiedener ...
 
Definitionen zu Social Business und Enterprise 2.0
17.11.2014
von Frank Hamm - Sebastian Thielke greift auf Digital Munich Institute in seinem Fachartikel "Social Business, Enterprise 2.0 und Social Collaboration. Wortwelten und Abgrenzung" die entsprechende Begriffswelt auf und erläutert sie. In großen Teilen stimme ich mit ihm überein. In einem Punkt zu Social Business hätte ich mir jedoch einen Hinweis gewünscht, und bei einer Aussage zu Enterprise 2.0 widerspreche ich ihm. Die Begriffswelt von Social Business, Enterprise 2.0 und Social Collaboration ist für mich eine teilweise schwammige Wortwolke mit vielen ...
 
Exploring Internal Social Media & Community Management: Goals, Tactics and Strategic Behaviors
17.11.2014
Earlier this year I had the opportunity to speak at the J Boye intranet conference. During the conference I shared the story about how at Walgreens we're using community management strategies to roll out a new social intranet, develop an internal social media program and build communities of practice. During my talk I shared this quote below which is from the internal communications lead, an influential person on the corporate communications team. The quote resonated with conference attendees and I thought I'd share more of the strategic backstory of ...
 
Don't Launch a Social Business Collaboration Solution Unless ...
17.11.2014
It's the season in which I find myself doing a lot of armchair quarterbacking on the weekends (which involves yelling at the TV from time to time -- Go Hawks!). I know I'm not alone. When you are that involved in the outcome, it makes the wins all the more sweet. During the work week, I have the pleasure of actual quarterbacking for business collaboration, in partnership with customers and clients -- not to mention my own team. What I've seen is that the philosophy you bring to the table makes a real difference to your success. If you don't espouse ...
 
The first week of the rest of your life
17.11.2014
by John Stepper - Monday, November 17th, marks the beginning of the 2nd annual working out loud week. It's meant as an opportunity for people to "take the chance to practice working out loud" and encourage their organizations to embrace it too. Some people will use this week to experiment with new tools or try to share their work in new ways. Some people, though, might use this week to change their lives. Here's how. 3 questions to ask this week The first week of a working out loud circle starts with members asking themselves three questions: What am ...
 
WonderWOL: Why Work Out Loud?
17.11.2014
Next week, November 17 to 21 is International Working Out Loud Week (WOL Week). Education Northwest, my organization, is one that has struggled at times to identify and implement the best ways to share knowledge and increase transparency across areas of work. We are not unique in that. I am hoping that the activities we're rolling out for WOL Week will advance the cause. What is WOL, aka Show Your Work? It's a practice of simply documenting work and/or thoughts about that work, as it is happening or immediately after as an extension of the task. I hear ...
 
Working Out Loud in Action - Luis Suarez
17.11.2014
Luis Suarez (@elsua) is an enthusiastic advocate of working out loud. Luis Suarez is a Chief Emergineer and People Enabler. Most importantly since February 2008 he has been living a life without email. For more on Luis' thoughts and insights check out elsua.net Luis shares his amazing practices of and considerable passion for working out loud: You are famous for your many year journey of Living in A World without email. What started your journey of working out loud? You are a master of using social channels, communities and a range of channels to inspire ...
 
Working out loud - how can we slowly increase the volume?
17.11.2014
by Ian Thorpe - This celebrates and promotes the idea of "Working out Loud" i.e. making your day-to-day work more visible to others and narrating your work - so that others can see what you are doing, give feedback, get involved or learn from what you are doing (This short blog by John Stepper outlines the 5 key elements of working out loud for those who want to know more about what I'm talking about here). This is a powerful idea, and as you can see from the working out loud week site, there are a lot of social collaboration and knowledge management ...
 
Turning KM strategy on its head - Dave Snowden at #kmworld
17.11.2014
by Ian Thorpe - This is my first year going to KM World (first year where I had the resources and where my bosses were receptive) - the first day of workshops, and of meeting people I only previously knew online did not disappoint. I was excited to participate in Dave Snowden's session on KM strategy since I've never seen him live and as a recently hired chief of knowledge exchange there is some unreasonable expectation that I'll come up with a master plan for knowledge in my organization. His own blog on the session is here - below are some of my own ...
 
Use These 14 Questions for a Corporate Culture Audit
17.11.2014
Culture plays a big role in the health of an organization. Leaders need to foster a culture that supports the company's objectives and keeps employees happy. In a merger situation, integrating cultures is very important to deal success. But corporate culture often appears invisible to the people immersed in it. If you're developing a strategy for your social intranet or anticipating a merger, you may be considering hiring a professional to conduct a corporate culture audit. Here are some questions you can use yourself as a mini-audit to help you see ...
 
The Future of HR
17.11.2014
by Harold Jarche - "The Future's So Bright, I Gotta Wear Shades" - Timbuk3 - Complication Many of today's larger companies have overly complicated, hierarchical structures. As they grew to their current size, control processes were put in place to create efficiencies. To ensure reliable operations and avoid risk, work became standardized. New layers of supervision appeared, more silos were created, and knowledge acquisition was formalized, all in an attempt to gain efficiency through specialization. Support departments, like human resources, were added ...
 
Takeaways From The Drucker Forum 2014
17.11.2014
by Steve Denning - Some speakers at the forthcoming Global Peter Drucker Forum 2014, which is to take place in Vienna Austria on November 13-14 have been preparing for our session, which is entitled, "The Creative Economy." (The entire conference can be seen free online with live streaming.) As part of this discussion, we asked ourselves: after reviewing all the issues flagged in many blog posts and articles in preparation for the Forum, what are the three most important issues that the Drucker Forum should address to generate "The Great Transformation" ...
 
The answer to disengaged employees is diversity and inclusion
17.11.2014
by Stowe Boyd Roundpegg, the culture management company, recently released the results of a study on the relationship between diversity and inclusion on engagement, working with Nike. The results are compelling: highly diverse teams are 13 times more likely to be engaged than the least diverse teams. The company had 555 participants, and found that with every 10% increase in diversity there was a 6% increase in engagement. [...] Inclusion has an even greater effect on engagement. [...] The takeaway is simple: seek greater diversity in teams, and work ...
 
Peter Druckers Thesen im Praxischeck
14.11.2014
Wissensarbeiter: Management-Guru Peter F. Druckers Aussagen über die Arbeitswelt von Wissensarbeitern gelten als wegweisend und visionär. Christoph Niewerth, Vorstand der Personalberatung Hays, hat die Gültigkeit einiger seiner bekannten Thesen im Hinblick auf den heutigen Führungsalltag untersucht. Das Thema Wissensmanagement war für den Management-Vordenker Peter Drucker Zeit seines Lebens ein besonderes Anliegen. Er prägte bereits Ende der 60er Jahre den Begriff des Wissensarbeiters und schrieb etliche Thesen dazu nieder. In der Unternehmenswelt ...
 
Enterprise Social Networking is More Than Facebook Behind a Firewall
14.11.2014
by Brian Solis - We see everyday what's possible with social networks for improving customer engagement and experiences? Can the same be done with internal social networks for improving employee engagement and experiences? In the many years of helping businesses align business objectives with social and new media strategies, there is one thing that always introduces difficulty into the equation, employee engagement. At some point in the development of any strategy, employee and stakeholder input is critical to ensure relevance and ultimately success. ...
 
It's Not What You Know; It's What You Share
14.11.2014
IBM CEO Ginni Rometty has said it once, and she'll say it again: "In a social enterprise, your value will not be what you know; it will be what you share." She also believes that "the social network will be the new production line in a company." In an atmosphere where your value is defined by your ability to share your expertise rather than safeguard it, collaboration is crucial. In our recent Center for Applied Insights study, Charting the social universe, we asked respondents how they defined the term "social business." Their response? It's all about ...
 
Social media should be an essential part of new social workers' toolkits
14.11.2014
From production and management of services to workforce development and community engagement strategy, local authorities and councillors are exploring the potential of digital media for co-production and enhancement of services. The fast pace of technology means greater and more powerful means of collaboration and transformation of services and the workforce. However, we also need to be aware of potential knowledge gaps that could affect both the workforce and the users of services. Indeed, as noted in Ruth Hardy's recent article Social care meets social ...
 
The Collaboration Pyramid revisited
14.11.2014
by Oscar Berg - There has been a lot of buzz on Twitter recently about The Collaboration Pyramid model that I developed a few years ago. It started when Helen Bevan shared a redrawn version by Jim Farrell (yes I know, visibility is misspelled but the graphic is really nice done). The model has received a lot of praise, but it has also been met with criticism. An image can be worth a thousand words, but an image such as this allows a lot of interpretation. It is hard to understand exactly what the model is intended for and how to interpret it just by ...
 
The Networking of Minds
14.11.2014
The transmission and management of knowledge is an age-old concept that has developed as technologies have advanced. Some 15 years ago, before the Internet was a widespread phenomenon, Knowledge Management was the centralisation, storage and tagging of information to make it more easily accessible. Today, in the era of social networking and all that is digital, KM means implementing good working practices, finding solid technical solutions and fostering the right atmosphere - all so as to enable the collective brain power of an organisation to function ...
 
Enterprise 2.0: time to reconciliate Lean & Social Collaboration
14.11.2014
Embracing a new way to improve processes & lead people to create a truly collaborative and engaged organization In a previous blog article (Atos zero email enterprise cultural change beyond social collaboration ) I explained how a number of fundamental shifts in corporate cultures are required to take advantage of Social Collaboration and the increasing need for a new management style. Here is another key cultural change to be considered : "From Controlling to Empowering" Just one example about how we improve business value through Client Communities ...
 
Build Your Army of Advocates
14.11.2014
The modern employee is social. They have multiple communication styles. They are connected. And the way they work is more diverse and expressive than ever. Majority of offices are compiled now of multi-generation individuals that differ when it comes to relationships, work ethic, culture and transparency. We have the baby boomers, who embrace the more traditional way of working. We have the Generation X folks who combine innovation and traditional work ethic and then we have the Millennials. According to Deloitte's Report "Who Are the Millennials," ...
 
Dialogue - the key to engagement
14.11.2014
by Gloria Lombardi - In his new book, 'Strategic Internal Communication', author David Cowan captures why creating dialogue pays dividends in the networked era. Gloria Lombardi reviews. "Dialogue does not need to be constrained to a single issue or strategy; it can feed into the bigger picture," - so argues David Cowan in his new book. What I liked of 'Strategic Internal Communication', is the emphasis Cowan puts on connections, interactions and relationships to build new knowledge and understanding inside the organisation. The process ...
 
Social Business: What Keeps Compliance Up At Night?
14.11.2014
When it comes to social media, "if you don't like what's being said, change the conversation," says Albert Raymond (@Al_Raymond), Head of U.S. Privacy and Social Media Compliance at TD Bank, quoting his favorite Mad Men character Don Draper. Raymond went on to say that you can't change the conversation unless you are aware of it and have tools to capture what people are saying about your brand. At TD Bank, they follow their customers' experiences and insert themselves into the conversation to say "thanks for saying good things" or "sorry this happened ...
 
Enterprise social network archiving and good information governance
14.11.2014
Enterprise social networks (ESNs) are becoming an increasingly important part of the way large organizations achieve their communication and collaboration goals, but there are many challenges associated with implementation. For example, a 2014 Osterman survey found almost one in four respondents haven't rolled out an ESN because "there are too many regulatory, compliance or other issues." How can such obstacles be overcome? As Enterprise 2.0 takes hold, it's useful to think of an ESN not only as a new communication tool, but as a symbol of a larger ...
 
Bring Agile to the Whole Organization
14.11.2014
Software has eaten the world. And as it continues to consume new and diverse industries it's transforming the way business is done. We are all in the "software business" now, regardless of the product or service we provide, forcing us to reexamine how we structure and manage our organizations. When I ask managers if their organizations practice "agile" they almost always say yes. Probing a bit deeper reveals that most of this agility starts and ends with the product development teams - specifically software engineering. There is rarely a mention of ...
 
Was Ed Schein zur Unternehmenskultur in Zeiten von Social Media sagt
13.11.2014
von Patrick Hofer - Auf die Frage: Was ist Unternehmenskultur? landen die meisten früher oder später bei Edgar Schein, dem Wegbereiter des Forschungsfelds der Unternehmenskultur. Im Rahmen eines Workshops des TRIAS Institut für Organisationsentwicklung zu seinem neuesten Buch "Humble Inquiry" ergab sich Im IBM Research Lab Zürich die Gelegenheit Ed's Sichtweise auf Social Collaboration und die Auswirkung auf die Unternehmenskultur zu erfahren. Schein geht in seinem neuesten Buch über die "Macht der Fragen", bzw. der Kunst des "hilfreichen" oder "demütigen" ...
 
Sharing is our competitive advantage
13.11.2014
by Oscar Berg - The key to a successful enterprise is to activate people's innate drive and ability to share what they know with each other. That drive and ability is also why we are only human species walking the earth today. Let's rewind the tape a bit. In the beginning Homo sapiens coexisted with Neanderthals, the Denisovans, Homo erectus, and the diminutive "hobbit" species Homo floresiensis. It was only quite recently did we become the sole human species to wander the earth. Homo erectus became extinct 143,00 years ago, but the Neanderthals became ...
 
7 Ways to Use Social Collaboration to Improve Efficiency and Drive Growth
13.11.2014
Imagine that all the knowledge held by your global organization was easily accessible and actionable by employees -- anywhere, on any device, and at any time. - How much faster could you drive the outcomes that you and your customers expect? - How much more effectively could your employees perform their jobs? - How much could you reduce costs with a comprehensive strategy that includes internal and external communities? - How much could you increase customer wallet share and market penetration? If these sound like areas you'd like to improve, consider ...
 
How an internal social network can make you a better leader
13.11.2014
Historically, the job of "managing human beings" has been a strictly top-down endeavor handled by someone who was either a stirring, inspirational orator or an intimidating, military strongman (sometimes both). And these "managers" usually had to -- or more typically, wanted to -- make huge, life-altering decisions all on their own, without any assistance or insights from the people they were "managing." This megalomaniacal "I'm in charge!" style of management has worked spectacularly well in some instances, but it has failed miserably in just as many ...
 
The Necessity Of Social Media Education For Organizations
13.11.2014
by Luis Benitez - If it has yet to become obvious to your organization, social media adoption and integration is a vital part of your overall business strategy. As social media management tool Hootsuite (which now integrates with IBM Connections) writes in their recently-released whitepaper on the necessity of social media education for organizations, titled Social Media: The New Edge For Success, "Social media is the place where qualified customers spend their free time and make decisions about what to buy." While that may be an oversimplification ...
 
Top Reasons Knowledge Management Programs Fail
13.11.2014
While most companies understand the enormous potential of knowledge management, there are a lot of obstacles that can thwart their success. Based on the results of my 2nd Annual Knowledge Management Survey, I was able to identify some common issues that could determine the success or failure of a knowledge management system, how to fix them, and how to prevent them from happening in the future. Lack of Knowledge Sharing Culture No Incentive to Use the System Not Capturing Knowledge from Professional Services Consultants No Dedicated KM Team Out of Date ...
 
Unified Collaboration: How Social Business and Other Forms of Digital Engagement are Intertwining
13.11.2014
by Dion Hinchcliffe - The rich history of digital collaboration in the last 30 years has been a long and winding one. Fortunately, it's also been a highly rewarding story that has led to literally historic advances in workforce productivity and efficiency for most organizations. Along the way, many of these advances have led to and made possible entirely new and powerful types of work scenarios. However, I find that many organizations still treat digital collaboration as 1) a largely tactical activity that doesn't require much deliberate enablement, ...
 
The Path To Successful Digital Transformation Starts With Pockets Of Innovation
13.11.2014
I've been hearing about "Digital Transformation" for a couple of years now, and as I've wandered the halls of Web Summit this week in Dublin, I've heard lots of talk about how companies must transform and change the way they approach development and IT, while searching for innovative ways of doing business. But doing that remains daunting and scary for many organizations. Whether it's because of a classic Innovator's Dilemma or just fear of change, some companies remain paralyzed as the world changes around them. One approach that could help these companies ...
 
Pay People for Commitment, Not for Time or Results
13.11.2014
Sixty hours per week. That's how much I work, on average, which seems like a lot to some people. However, my job is my greatest hobby and my projects are like my children. Therefore, 60 hours per week is perfectly fine for me. Besides, my number of work hours doesn't matter because I am self-employed. It is mostly irrelevant when or where I work, as long as I get things done. Because my work contributes to my self-actualization, I think work-life balance is an outdated paradigm. I prefer to live when I work, thank you very much! A similar ...
 
Digitale Transformation - Die Reise kann losgehen!
12.11.2014
Eine aktuelle Studie des Analystenhauses PAC zeigt, dass deutsche Unternehmen und Institutionen sich bereits in irgendeiner Form mit dem Thema "Digitale Transformation" beschäftigen. Sie belegt außerdem, dass bisher nur wenige der befragten Firmen das Thema strategisch angehen und oftmals ein unternehmensübergreifender Ansatz fehlt. Eine weitere interessante Erkenntnis der Studie ist die ungeklärte Frage, wer letztendlich innerhalb einer Organisation die Digitale Transformation umsetzt: der CEO, der CIO oder doch der CMO? Die fehlende Antwort darauf ...
 
Warum der Besuch von (Social Media) Seminaren & Events wichtig ist
12.11.2014
Social Media verändert nicht erst seit gestern in rasender Zeit das Marketing. Darum reicht es nicht aus wie "früher" Branchen-Magazine, Themen-Bücher zu lesen und vielleicht einmal im Jahr ein Event oder Seminar in einschlägigen Arbeitsbereich zu besuchen. Der Austausch mit Mitbewerbern, Branchenpartnern und Themenexperten ist wichtig, um "State of the Art" zu bleiben. Updates für Social Networks erscheinen nahezu wöchentlich, wenn nicht sogar täglich bei der Anzahl an Netzwerken, Tools aber auch gesetzlichen Bestimmungen. Um hier den Überblick zu ...
 
Enterprise social networks: what to expect, at which price?
12.11.2014
by Bertrand Duperrin - What's important when a social collaboration project starts is to gauge one's effort and expectations according to one's potential. It's been nearly ten years that businesses have been trying to improve the way they collaborate, their collective intelligence and effectiveness through technologies inspired by the social web. It started with blogs and wikis deployed in an unorganized fashion, on the end-user's initiative, then came more exhaustive and integrated approaches with enterprise social networks, most of time at the company's ...
 
Am tired of social
12.11.2014
I am getting a bit tired of 'Social'. 'Enterprise 2.0?. 'Social Learning'. And labels of that nature. Every conference has speakers waxing eloquence on it and its magical prowess of transforming organisations. The usual smirks by those that dont agree and the vigorous nods by those who do, follow. I used to be another who vigorously nodded. Now, my nod is less pronounced, if at all. The power of what essentially is 'social' hasn't diminished one bit. In fact, it has only gotten augmented by all the conversation about it. But there is something that ...
 
How CEOs Should Lead (And How They Shouldn't) To Strengthen Legacy
12.11.2014
It was late at night and I was still working. I was tired, it had been a long day, and I was overwhelmed. I parachuted in on my developer to make sure he was working efficiently. I asked a lot of direct questions to see how things were going. Usually, it's a friendly check-in to strengthen the team member, but tonight was different. My brevity probably came across a little strong. After that conversation, I went on a walk, and then returned only to apologize to my developer about my behavior and explain that I was stressed. I don't like doing that. ...
 
We Are All Cogs Working for Slave-drivers as We Go about Our Daily Drudgery
12.11.2014
by Jacob Morgan - Sounds pretty depressing right? Yet if you look up synonyms for employee you will find "cog" and "slave." Synonyms for manager include "slave-driver" and "zookeeper." Finally, synonyms for "work" include "drudgery" and "daily grind." I often tell people that "work as we know it is dead" and this is exactly what I'm talking about, this idea and way of describing employees, managers and work is outdated and ... dead. We spend a lot of time thinking about our businesses in terms of how we sell, market, create products and services, and ...
 
Practical Knowledge Management in a Strategic World
12.11.2014
Planning for Knowledge Management Why do organizations need a structured KM initiative or program? Most organizations at a very high level seek to do three general activities: - Reduce Risk - Identify and Execute on Opportunity for Cost Savings - Identify and Execute on Revenue Generation Opportunities While designing strategic business plans most organizations do not plan for KM activities. Further, most KM activities are not tied to business strategies. In 2001, Ronald Maier and Ulrich Remus published an IEEE paper on this subject. They made a case ...
 
Six KM strategies - pros and cons
12.11.2014
by Nick Milton - There are a number of Knowledge Management Strategies that you can apply. All have their failings - we recommend a combination of two of them. There are many and varied ways to introduce KM to a company, and a lot of these fail. The main 6 strategies are listed below, with their arguments for and against; probably the worst approach (and one of the most commonly applied) is number 5. Our recommendation, for almost all clients, is a two-pronged strategy of piloting and trials, plus opportunistic quick wins (a combination of numbers 3 ...
 
Machen Sie Ihr Unternehmen zu einem lebenden digitalen Organismus
11.11.2014
Endlich schien das Ziel erreicht, den Einsatz von Informations- und Kommunikationstechnologie als unterstützendes Element der Arbeitsabläufe in den meisten Unternehmen zu etablieren. Und nun kommt die Digitalisierung. Aber lassen Sie sich nicht abschrecken: Die Digitalisierung ist weder technologischer Selbstzweck noch notwendigerweise alternativloser Ersatz für persönliches Miteinander. Es geht dabei um einen strategischen Ansatz, der die übergreifende Unterstützung von Arbeitsprozessen mit Werkzeugen der IT und vor allem des Internets, die schnelle ...
 
Social Business, Enterprise 2.0 und Social Collaboration. Wortwelten und Abgrenzung
11.11.2014
von Sebastian Thielke - Social Business Der Begriff Social Business bildet ein gemeinsames Dach für die neuen Begriffswelten, die im Zusammenhang mit Unternehmen, Vernetzung, Zusammenarbeit und Wissen entstanden sind. Auch wenn aus der Historie heraus der Begriff einen Marketingursprung hat, so gibt es von der reinen Wortbedeutung her eine übergeordnete Struktur. Er zeigt, dass Unternehmen mit der Orientierung am Social Web, deren Anwendungen, Methoden und Philosophien, eine neue Art des Unternehmens schaffen können. Ein Unternehmen, das nach außen ...
 
Why Adapting in the Social Age is Key to Survival
11.11.2014
Do you think social media is something to assign to the marketing department? Do you think social is mainly about getting out your message? Do you understand that the Social Age changes everything? Adapting to a Social World I recently had the opportunity to talk with my friends, Ted Coiné and Mark Babbitt about their new book A World Gone Social: How Companies Must Adapt to Survive. They are both social media experts who help leaders and companies understand and thrive in the new social age. Ted Coiné is co-founder of one of my favorite leadership ...
 
7 Principles of the Future Employee
11.11.2014
by Jacob Morgan - It's safe to say that the employee of tomorrow is not the same person as the employee of yesterday. The five trends shaping the future of work helped make sure of that fact. A few weeks ago I also shared another visual called The Evolution of the Employee which compares employees of the past and future. Oftentimes when I speak at conferences or visit with companies they ask me how the way we work is changing and so that prompted me to put together something called the 7 Principles of the Future Employee. The best way to think about ...
 
Discussion Point: Creating Long Distance Collaboration and Teams
11.11.2014
You may not like everyone who works in your physical office. But at least you know people well enough to have reasons to dislike them. After all, you spend eight or more hours together every day. Not so in the virtual world, where the lack of serendipitous encounters and chance conversations make it all the more difficult to forge connections -- and increase the ease of developing biased perceptions. Sometimes even the warmest and most considerate people sound cold and abrasive on the phone. A shy person can be misconstrued as cool and aloof. And, curiously, ...
 
C-Suite "social media" training misses the point
11.11.2014
by Walter Adamson - A lot of "social media" training for CEOs and C-level misses the real point because it focuses on the "practical" outcomes rather than the experiential insights. For certain a CEO can build a bigger personal brand, they can follow a niche and be up-to-date, and they can tweet with substance over style and measure the "right things". To me that's like taking the right medicine - the hygiene factor. But what is the medicine trying to cure? The social mindset is goodness and abundence Create a social ecology gaining volunteers Customers ...
 
What does Knowledge Management look like? Attitude, Habit, Framework.
11.11.2014
by Nick Milton - If you visited an organisation that had truly embraced and embedded Knowledge Management, what would you see? What would be different and distinctive about that organisation? You would probably notice 3 things - an attitude, a habit, and a system. The Knowledge Management Attitude The Knowledge Management Habit The Knowledge Management System/Framework What you probably would not notice is any mention of Knowledge Management [...] ...
 
Digital Transformation is About Empathy First and Technology Second
11.11.2014
by Brian Solis - Every day, there's seemingly yet another disruptive trend that emerges out of nowhere which affects consumer behavior and the future of everything along with it. Many of you already follow some of the most notable trends disrupting markets today and I know you're devising new strategies as a result in order to compete in these ever shifting markets. - Real Time - Social Media - Mobile - Sharing Economy - Peer-to-Peer Economy - Maker Economy - Internet of Things - Crowd Funding/Lending This wheel of disruption keeps turning and the Butterfly ...
 
Leadership: Idealbesetzung für eine neue Businesswelt
10.11.2014
von Anne M. Schüller - Der Katalysator ist der Visionär unter den Führungskräften, eine Inspirationsfigur; ein hervorragender Kommunikator und kreativer Innovator, ein Empathiekünstler und Menschenfreund. Er besitzt Leidenschaft, ansteckende Begeisterungskraft und ein hohes Motivationstalent. Für ihn gehen die Mitarbeiter durchs Feuer. Mit dem Katalysator schließt diese Serie über Führungskompetenz in unserer neuen Arbeitswelt. Ihm gelingt es spielend leicht, andere für Ideen zu entflammen und zielführende Impulse zu geben. So wie der Katalysator in ...
 
Bloggen: Warum Sie weiterschreiben sollten - auch ohne Leser
10.11.2014
von Christian Mueller - Ein eigenes Blog kann die Basis für eine hervorragende Online Reputation sein, die individuelle Sichtbarkeit deutlich erhöhen, neue Kontakte ermöglichen und potenzielle Arbeitgeber anziehen. Bloggen bietet Bewerbern, Fach- und Führungskräften enorme Chancen und lohnt sich definitiv. Wer das Potenzial allerdings ausschöpfen will, braucht einen langen Atem. Denn zu Beginn lassen die Leser bei neuen Blogs meist auf sich warten. Dennoch sollten Sie weiterschreiben und kontinuierlich bloggen - auch ohne Leser. Wir zeigen, warum es ...
 
Working and Learning Out Loud
10.11.2014
by Harold Jarche - Working out loud is a way to ensure others know what you are doing and to be conscious of your own work. It is being mindful of your work and how it may influence others. But working out loud is nothing if there is no time taken for reflection. Learning out loud takes you to a different level; one that may seem even more precarious. It's sharing your half-baked ideas with the world. But these ideas, combined with others over time, can build a resilient web of innovation. Working out loud connect us as professionals and humans. It ...
 
Few Businesses Use Social and Mobile to Improve Productivity
10.11.2014
Enterprises are using social and mobile to improve customer engagement, but not using them to improve productivity. At least that is the conclusion of new research from UK-based Advanced Business Solutions (ABS). The findings are somewhat surprising given that the uses of enterprise social networks are largely associated with internal collaboration. But that is a myth, at least in the mid-sized enterprises segment. According to the research -- Don't Forget the Back Office -- 85 percent of the organizations surveyed use social and mobile technologies ...
 
The 3 Dumbest Things About Content Curation
10.11.2014
by Rachel Miller - There is an awful lot of content circulating around about content curation and why it is essential to well...everything, apparently. While I agree that knowledge sharing is a powerful business tool I have some doubts regarding the hows and whys of modern content curation and distribution. You didn't write it. Or read it. Sharing is caring. Seriously? Like, what? [...] Content curation is an important piece of the social business puzzle. We are all our own journalists, editors, publishers, and archivists. Armed with content aggregator ...
 
The two questions you can use to drive a KM culture
10.11.2014
by Nick Milton - If you are a leader who want's to help develop a Knowledge Management and Organisational Learning culture in their organisation, you can do this simply, by asking two questions. The two questions are Who have you learned from? Who have you shared this with? If you are a leader, then every time someone comes to you with a proposed solution to a problem, or a proposed course of action, you ask "Who have you learned from"? Through this question, you are implying that they should have learned from others before proposing a solution ...
 
Why Do We Need Enterprise Social Network?
10.11.2014
In most enterprises, co-workers communicate through the standard website, e-mail, instant messaging and web-conference applications. At the end of the day, all these applications are trying to do is to get the organisation's message across to customers, partners and employees. What many organisations lack As our enterprises grow in size, it is inevitable that co-workers find it challenging to efficiently connect and collaborate with one another. In a growing enterprise that seeks expansion and active partnerships, co-workers must be encouraged to collaborate ...
 
3 Traps That Block Corporate Transformation
10.11.2014
The need for transformation has never before been more keenly felt in the corporate world. Digital-first companies, such as Amazon, Facebook, Google, and Twitter, are amassing market share and capitalization, but only a few brick-and-mortar corporations (think Apple, Nissan, and HCL Technologies) have been able to change fast enough to catch up with their rivals. Why do companies that lose their relevance find it so tough to recover? For decades, the success of a business depended on three key pillars: Innovative Ideas + Cheaper/Faster/Better Execution ...
 
Change Management is broken - here's how to fix it
10.11.2014
Most of you are painfully aware of the dismal track record that large-scale programs have. Back in the mid-1990s John Kotter claimed that 70% of such programs fail, and virtually every survey has shown the same results. Gary Hamel and I recently wrote a piece on McKinsey.com arguing that the problem can't be solved by tweaking the change management approach ( through better communications, more disciplined execution etc.). The issue is much more fundamental and has to do with three basic assumptions about change and their debilitating impact: Change ...
 
Top 14+ key elements in reducing resistance to change
10.11.2014
Change is not the problem - but resistance to change can be a huge problem. In the 1920s, H.P. Lovecraft said: change management resistance"The oldest and strongest emotion of mankind is fear, and the oldest and strongest kind of fear is fear of the unknown." This quote, said over 90 years ago, still holds true today when it comes to organizational change! Managing change has always been difficult and will always be fraught with danger because it is so easy to introduce change the wrong way. So the logical question to ask is if there is a perfect way ...
 
Enterprise social networks to become free hubs?
07.11.2014
by Harold Jarche - What if the future of enterprise social networks was to become free? An idea that many - and, most of all, vendors - will find absurd but that came to me after I've made a couple of observations. First, an enterprise social network has few value by itself. I'm not saying it has no value but that its intrinsic value is lower that its extrinsic one. What does it mean? That value is created at the intersection of social interactions and business activities and that a social network that's a closed bubble disconnected from third-party ...
 
Our Sender-Receiver Problem in Business
07.11.2014
by Harald Schirmer - Yesterday in our Enterprise 2.0 Meetup in Stuttgart, I presented my interpretation of the "Sender-Receiver" Problem, which I often see in Business Situations and Leadership. The following model is based on the experience I made with the GUIDE Concept to introduce Social Business in a global company. In the past I realized that the leader, project teams or authorities, which tried to change something in people, faced sometimes just little effect. Analyzing what "they" were thinking about (and focusing on) - giving tasks or trainings ...
 
SMiLE Guide - Collaboration is all around us
07.11.2014
Silvia Cambié, author of the newly released SMILE Guide on Collaboration, shares her views on what helps ESNs to move from conversations to hosting workflows. In your heart you know that the time has come to leave the "digital coffee machine" behind and get collaboration going on your enterprise social network (ESN). What you still can't figure out is how to convince your colleagues to start using the platform not only for their conversations but also to run their projects and organise workflows. In the Guide I have written as part of the SMiLE series, ...
 
Want To Change Your Email Culture?
07.11.2014
Have you ever stopped to think about whether you are managing your email or whether it is managing you? Have you considered that question for your entire department or business? Is yours a positive email culture or a workplace drain? Easy Yet Difficult Taking control of your organization's email culture is easy, yet difficult. Understanding the targeted behavior is easy, getting people to change behavior - even a little bit - can be the bigger challenge. This challenge is twofold. Getting everyone to buy in to having a productive email culture (And ...
 
Social Business and the Responsive Enterprise
07.11.2014
by Vanessa DiMauro - The Social Business era has arrived, and with it, individual customers now have a voice. "Listen to me," they shout from digital rooftops. "Meet my needs and exceed my expectations," they demand - online and offline. They're not passive recipients of products, services and one-way messaging any more. Since the dawn of commerce, businesses have tried to get closer to their customers. That day is here. Customers are clamoring for greater intimacy with firms they trust, to drop the veil, raise the shades, get close and personal, have ...
 
Companies and Movements
07.11.2014
by John Hagel - On Labor Day, I posted about movements and the foundations for successful movements. Many of the executives that I work with me gave me quizzical looks. They asked, "Why are you writing about movements? You're a business consultant. What does this have to do with business?" Good questions. Let me see if I can offer some answers. Movements and companies - what's the intersection between these two? Sure, there are movements against companies - we all can name dozens of boycotts against specific companies for a variety of reasons, ranging ...
 
Why Bureaucracy Must Die
07.11.2014
by Steve Denning - A terrible epidemic, writes business guru Gary Hamel in a pair of articles in Harvard Business Review, is afflicting a large part of the human race. Its name isn't Ebola. It's called bureaucracy. The disease renders our organizations "insipid, inertial, incremental and uninspiring... To find a cure, we will have to reinvent the architecture and ideology of modern management." Curiously, Hamel says, these are "two topics that aren't often discussed in boardrooms or business schools." Hamel's articles are part of the series in preparation ...
 
Top-down oder Bottom-up? Muss "Social" von oben gelebt werden?
06.11.2014
Viele Menschen surfen nicht nur zum privaten Vergnügen, sondern müssen es auch aus beruflichen Gründen tun. Sei es, weil sie über Twitter verkünden, was es im Unternehmen Neues gibt, in Blogs ihre persönlichen Erfahrungen erzählen oder sich in Foren einbringen, um ihr Expertenwissen zu beweisen. Als Top-down (engl. von oben nach unten) und Bottom-up (engl. von unten nach oben) werden zwei entgegengesetzte Wirkrichtungen in Prozessen bezeichnet. "Top-down" bedeutet im Management "vom Vorstand an die Mitarbeiter" bzw. "vom Allgemeinen zum Detail". Als ...
 
Dear CEO: This Enterprise Social Network Doesn't Work For You
06.11.2014
by Simon Terry - Dear CEO Re: This Enterprise Social Network Doesn't Work For You The purpose of this note is to clarify our most recent discussion in the executive leadership team about our enterprise social network. Thanks to your help we have now clarified that the enterprise social network is the last thing we need. However our discussion on executive engagement in the network was again challenging. Initially there was a great deal of division in the executive leadership team as to how executives should use the network and their willingness to be ...
 
Social Intranet Adoption - 8 things that work
06.11.2014
by Deb Lavoy - The oft-cited Gartner stat claims that 90% of enterprise social media initiatives will fail, and that on average, only 10-15% of employees participate regularly in employee social networks. So do you have to be Zappos to be successful? Do you have to be a "social business" before you can begin? Do you even have to believe that's the goal? No. The restaurant chains, construction companies, tech firms, manufacturing, healthcare and educational institutions we work with are not (necessarily) pursuing "social business" or "holocracy." They ...
 
Why Are Businesses Ignoring Their Future - The Millennials?
06.11.2014
Millennials seem to be misunderstood and a feared generation for most businesses yet they will become 75% of the workforce in the next 10 years. Pinterest, Facebook, Instagram, Dropbox, Box, Airbnb, Groupon, and Tumblr - any of these sound familiar? All were founded by millennials. Even with these companies as proof of what the Millennial Generation can achieve, only 7% of millennials work for Fortune 500 companies according to Millennial Branding, and 37% are unemployed (Pew Research Group). If millennials have this much to offer, why aren't they working ...
 
A 10 step model for delivering an effective conduct risk culture
06.11.2014
The conduct risk imperative The FCA's recent focus on conduct risk marks a significant shift in mindset for most financial organisations. Leaving the term 'conduct risk' deliberately undefined, the FCA has been clear that it is up to individual firms to decide what 'good' conduct and customer outcomes mean for them. Moreover, the onus is on firms to show that they have done this thinking and modified their business accordingly. There are no set procedures, policies and frameworks to follow; the FCA has said they will assess conduct risk by looking at ...
 
Vernetzt und zugenäht
05.11.2014
von Gunnar Sohn - Schwarz-Weiß-Denken hilft bei der digitalen Transformation nicht weiter. Das beweist ein kleiner US-amerikanischer Autohersteller. Vernetzung statt Hierarchie, Agilität statt lange Planung - Digitalisierung, Internet und soziale Netzwerke erfordern neue Führungsprinzipien, so die zentrale These des neuen Buchs "Management by Internet" von Willms Buhse. Die Technik stehe dabei gar nicht im Vordergrund. Viel wichtiger seien Änderungen jener Mentalitäten und Organisationsformen, die den Arbeitsalltag der meisten Menschen in Deutschland ...
 
Why Organizations Must Encourage Collaboration: Building a Case
05.11.2014
Organizations, i.e., the business leaders and executives are not interested in learning. Nor do they care much about collaboration. Business cares only about the outcome. It is up to us-L&D professionals-to connect learning and collaboration to business goals like customer satisfaction, efficient troubleshooting, innovative design ideas, reduced production time, and such. This brings us to the questions that are floating around in most organizations today: Why should employees collaborate? How can facilitating collaboration help the organization? ...
 
Your Biggest Social Media Risk: Not Doing Anything About Social Employees
05.11.2014
The business world has a strange habit of speaking about social media as if it were a mystical land where the nature of human conversations, relationships and emotions radically change - but they don't. Asking the question, "Why would employees talk about our brand on social media?" is a bit like asking, "Why do people talk to each other?" People have always talked about their employers, and they always will. Social media is just a new medium for the same old dialogue. Your employees, particularly if they are Millennials, are already talking about your ...
 
Ways Conoco Phillips Created a Wiki That People Actually Use
05.11.2014
In a recent KM webinar, we heard from Suzan Pickels, Knowledge Advisor and Supervisor at ConocoPhillips. Pickels talked about how ConocoPhillips developed and maintained a successful knowledge sharing initiative. Audience members really wanted to hear more about ConocoPhillips' enterprise wiki, as well as the ways the organization captures knowledge from retirees. Check out these highlights from the question and answer session below, and watch the free webinar for more. Some people have a hard time getting their heads around the idea of a corporate ...
 
Improving problem management processes with social technology
05.11.2014
by Oscar Berg - A problem management process aims to diagnose the root cause of an incident or problem that has occurred and then determine how the problem can be resolved. It includes implementing the resolution, as well as maintaining the necessary knowledge about problems and resolutions or workarounds, so that problems can be avoided and fixes can be reused in the future. For organizations providing IT services, the problem management process is a key process to ensuring that the services are available and that the quality of the services is satisfactory. ...
 
Meritocracy: The Workplace Culture That Breeds Success
05.11.2014
In 1958, Michael Young coined the term "meritocracy" in his book, The Rise of the Meritocracy. Young used the term satirically to depict a United Kingdom ruled by a system that favored intelligence and merit above all else, including past personal achievements. However, the concept of meritocracy has taken on a different meaning since Young's book. It now refers to organizations where the best people and ideas win. It is no longer an idea that is mocked or ridiculed, but rather celebrated. In fact, I would argue that a company looking to build and foster ...
 
Working Out Loud
04.11.2014
Damals?, als wir anfingen mit diesem Social Media, war eine der zugleich für die anderen merkwürdigsten und für uns? hilfreichsten kulturellen Neuerungen das Teilen von Ideen und Erkenntnissen. Ich selbst war ja damals? sehr inspiriert von einem der drei wichtigsten Bücher für alle, die Kommunikation in sozialen Medien machen - The Catheral And the Bazaar von Eric S. Raymond -, und auf der Suche nach Wegen, den Gedanken von Open Source auf andere Kreativbereiche als Software anzuwenden. Das Teilen von Quellen (del.icio.us damals, heute delicious), das ...
 
Top 7 Characteristics of Great Digital Workplace Leaders
04.11.2014
In the 1980s, management theorists popularized a new term, "Management By Walking Around" (MBWA). This was a pithy way of describing one of the "arts of leadership" -- strolling through the offices, warehouses and factories, and chatting to staff. Iconic CEOs of the time, such as John Akers of IBM, could demonstrate their accessibility and connection to the day-to-day workings of their organizations purely by leaving the executive floors and touring the IBM locations in the US and worldwide. The modern CEO and the leadership cadre of large organizations ...
 
The Anatomy of an Enterprise Community Manager
04.11.2014
Last week I hosted a Sitrion TALKS session with a panel of awesome community managers. The basis was one of my favorite infographics, Inside the Mind of a Community Manager. We had a great conversation on internal and external community management and some of the synergies and differences between the two. Afterwards, I got thinking. Is there a graphic to represent the make-up of an Enterprise Community Manager? Not that I'm aware of. Since then, I've been busily whipping up my latest creation: "Anatomy of an Enterprise Community Manager." I'd love to ...
 
Five ways to seed a social network in your enterprise
04.11.2014
'Digital collaboration' can take many forms, and for many years companies and organizations of all shapes and sizes have looked to help their employees work smarter using technology solutions. In the early days of computing and Intranet technology, static 'magazine' style systems where the norm. Users consumed information in a fairly basic manner, and almost always 'one way' direction. Where the consumer web goes, the enterprise tends to follow, and the explosion of social networking has made many companies sit up and consider using enterprise social ...
 
Are You Committing "Sins" With Your Social Collaboration Platform?
04.11.2014
Social collaboration platforms are designed to help organizations engage the right people, accelerate innovation and improve business performance. Unfortunately though, I've heard from many managers who feel underwhelmed by the results their social collaboration platforms produce. They've had only limited success and are often left scratching their heads, wondering what they could be doing differently. From my perspective, the missteps are rather obvious. Some fail to align the business goals around social collaboration with their company's mission ...
 
Enterprise Social: Your Future Neural Network is Mobile and Different
04.11.2014
Being an IT strategy person in a large company today is a frightening experience. The world is changing so fast that trying to change business, technology and culture all at the same time seems nearly an impossible task. Digital transformation is crashing into the enterprise like giant sea waves. The impact is affecting: communication, business, commerce, supply chains, products, marketing, maps, sales, retail, media and entertainment, R and D, customer interactions and engagements and social collaboration, etc. Digital transformation is real and companies ...
 
How Social Software Boosted Our Supply Chain ROI
04.11.2014
Social software helped TEVA Pharmaceuticals shrink its manufacturing cycle time by 40% between January and April - when the company's Oracle ERP apps couldn't keep up with unpredictable market conditions. Between January and April, the application of social software helped TEVA Pharmaceuticals shrink its manufacturing cycle time by 40%, and it's likely to shrink by another 40% by the end of the summer. At Enterprise 2.0, a UBM TechWeb event in Boston, TEVA Canada VP of supply chain Tony Martins gave a short presentation as part of a keynote ...
 
The Serendipity Effect - Unlocking Knowledge, Innovation & the Best Ideas in an Organization
04.11.2014
Providing 5 minute answers to user questions about IBM Connections This is the exclusive podcast focused on IBM Connections - the #1 ranked business collaboration platform. Enterprise Social Networks enable social collaboration across an organization. Social collaboration platforms, like IBM Connections, flatten the organization, connecting people, connecting ideas, connecting insights. One of the greatest sources of value for a business collaboration platform comes from collective intelligence, magnified by the Serendipity Effect. The Serendipity Effect ...
 
Employee Advocacy, The Secret to Social Business Success!
04.11.2014
by Brian Fanzo - As technology and innovation constantly change the day to day world we live in, companies are constantly tweaking and adjusting their strategy and objectives to leverage this change. The question is, how does a small business or enterprise constantly change while providing value for current customers, leveraging new technology to create new customer experiences and also recruit and retain employees to innovate faster and cheaper. The answer to these questions are often linked to company culture, community engagement and utilization ...
 
Truth, Persuasion & the Future of Work
04.11.2014
by Simon Terry - We often slip into use the language of force to describe transformation of our organisations in the future of work: rebels, revolution, vanguard, etc. In so doing, we inadvertently romanticise the force & power dynamics that are at the heart of traditional organisations. Using the language of persuasion is more aligned to the changes advocated by the future of work. Managers will transform to a new way of working when they are persuaded it is truly a better way. The future of work needs the employee's engagement. We are transforming ...
 
Design Thinking Ansätze schaffen Akzeptanz, Beteiligung und Nutzen
03.11.2014
von Anja Wittenberger - Die Etablierung von Social Collaboration kann mit Ansätzen aus dem Design Thinking erfolgreich unterstützt werden. In unseren Einführungsprojekten haben wir die Erfahrung gemacht, dass die Auswahl und "Modellierung" der richtigen Anwendungsfälle erfolgskritisch für das Gelingen der Einführung von Social Collaboration Plattformen ist. Unser Beratungsmodul hierfür ist die "Prozesswerkstatt", welche Design-Thinking-Ansätze nutzt. Der Mensch und seine Interaktionen stehen im Mittelpunkt von Social Collaboration Durch Beteiligung ...
 
Fluch der Teamarbeit: Gemeinsam sind wir dumm
03.11.2014
"Wir suchen einen teamfähigen Mitarbeiter": Manager lieben Gruppenarbeit. Doch die macht in Wahrheit viel zu oft blind, faul und unkritisch. Eine zauberhafte Teamerfahrung kann Probleme lösen. Sie kann aber auch selbst das Problem sein. Ein Blick in ein typisches Team: Bei der Klausur waren wir schnell einig über die Lage der Firma. Eigentlich sind wir ja super aufgestellt. Das hat Dirk, unser Chef, eingangs gesagt, alle haben stumm genickt. Nur ein paar Kennzahlen, tja, die sind unschön. Ein Konzept musste her, wie wir ohne viel Brimborium Mehrwert ...
 
Social adaptation for an unpredictable future
03.11.2014
by Euan Semple - Summary: If your social networks become active and productive enough, it is not inconceivable to begin to reshape your organization to reflect changing patterns. One of the challenges of social networks is that they look unstructured and messy. To those used to divisions, departments, teams, job titles, and reporting chains they appear chaotic and unpredictable. To those in them they make sense. We know where the best conversations and best people are. We learn to see the signal in the noise. In many ways this networked approach already ...
 
5 ways your organization shouldn't approach social
03.11.2014
by Oscar Berg - Many organizations see no big change in the existing ways of working after deploying social tools or social collaboration initiatives. Not only has it proven to be quite difficult to make people adopt these tools. It has also proven to be difficult to achieve any significant improvement of business performance. Here are five ways (anti-patterns) to approach social that are doomed to fail. Social as lipstick on a pig Social as a feature Social as a silo Social as a crutch Social as a silver bullet [...] Why all these ways are doomed to ...
 
How Should We Organise for the Social Era?
03.11.2014
by Tim Kastelle - What do organisations do? For a long time, we've thought about them as machines for building things. But there's good evidence that this is no longer a good way to think about them. Consider this from Alex Pentland's book Social Physics (page 105, emphasis added): "The social physics view of organizations focuses on patterns of interaction acting as a kind of "idea machine" to carry out the necessary tasks of idea discovery, integration and decision making. Leaders can increase its performance by promoting healthy patterns of interaction ...
 
Social Business Red Flag #1
03.11.2014
Social business is coming to your workplace. Social business is not about tweeting to your coworkers what kind of coffee is burning in the pot, it's about collaboration and working in a different way. The social business part that almost everyone is focusing on is the software part. Software is great, you have lot's of options like IBM Connections, JIVE and Salesforce, but these are just tools for your business if it evolves into a social business. If you are thinking about staying ahead of your companies evolution to a social business you are either ...
 
Why leaders should use social media
03.11.2014
You can build brand trust by engaging directly with your customers, so don't be shy. Few chief executives of companies on the FTSE 350 stock index have a presence on social media. While nearly all of them recognise the importance of digital media to their organisations, they still resist using it themselves. They talk about how their tweets can be taken out of context and misquoted in the media. They say they see no return on their time investment, especially when it comes to blogging. While I accept that there are difficulties and dangers, I believe ...
 
The Internet inside the enterprise: We don't have it, and we need it
03.11.2014
by Dion Hinchcliffe - Summary: It's no longer fashionable to criticize enterprise IT as it once was. That's because the Internet has definitively won the competition and is leading the way in tech innovation. But for proactive organizations, it doesn't have to be that way. A strange thing happened on the way towards a mature, modern, and predictable practice of enterprise IT: The Internet broke out and changed just about everything about technology. It also upended the whole model of IT, from architecture, software development, and service ...
 
The post-hierarchical organization
03.11.2014
by Harold Jarche - The way we manage our organizations is largely ineffective for the complex challenges we face, whether driven by the environment, demographics, economics, or politics. Hierarchies assume that management knows best and that the higher up the hierarchy, the more competent and knowledgeable that person is. But hierarchies are merely centralized networks. They work well when information flows mostly in one direction: down. Hierarchies are good for command and control. They are handy to get things done in small groups. But hierarchies ...
 
The Core Incompetencies of the Corporation
03.11.2014
by Gary Hamel - Large organizations of all types suffer from an assortment of congenital disabilities that no amount of incremental therapy can cure. First, they are inertial. They are frequently caught out by the future and seldom change in the absence of a crisis. Deep change, when it happens, is belated and convulsive, and typically requires an overhaul of the leadership team. Absent the bloodshed, the dynamics of change in the world's largest companies aren't much different from what one sees in a poorly-governed, authoritarian regime - and for ...
 
Cultivating Growth In A Leadership Structure Without Managers
03.11.2014
Growing a team of leaders isn't far-fetched. It should be the goal of those in higher management positions to not only lead the company, but also inspire their team to grow on their own terms. There is a movement brewing in employers' philosophies. The idea rests upon a management style that is, well manager-less. It is a leadership platform where employees have the opportunities to grow their own leadership skills in a horizontal environment. They don't have the burdens of pleasing middle management in fear of their jobs, and they don't worry their ...
 
McKinsey I feel so sorry for you (rant-alert)
03.11.2014
While giving away control is seen as a flaw in a traditional context, this is the one and only true skill that should be addressed in leaders. I should have known better when I picked up McKinsey Quarterly's 2013 article on social media literacy, because I already knew that they are the laggards of all laggards when it comes to embracing innovation in management. Still I was curious to find out what the social media revolution means to them AND I was pleasantly appealed by the graphic that was included. The graphic, by the way, still makes sense... ...
 
Build a change platform, not a change program
03.11.2014
by Gary Hamel and Michele Zanini - It's not you, it's your company. Management Innovation eXchange founders Gary Hamel and Michele Zanini believe that continuous improvement requires the creation of change platforms, rather than change programs ordained and implemented from the top. Transformational-change initiatives have a dismal track record. In 1996, Harvard Business School professor John Kotter claimed that nearly 70 percent of large-scale change programs didn't meet their goals,1 and virtually every survey since has shown similar results. Why ...