#socbiz
Curated hints on Digital Transformation, Enterprise 2.0, Enterprise Social Networks, Social Intranets, Social Collaboration, Knowledge Management, HR 2.0, ... and all the rest
Dr.-Ing. Carsten Rose – Effective: 31.10.2014

Archive 10/2014

Social Business Digest by caro - Archive 10/2014
Workflows: Wissensfluss macht produktiver
31.10.2014
Seit Jahren bieten IT-Unternehmen vernetzte Arbeitskonzepte für den digitalen Workflow. Doch die Produktivitätsverbesserungen halten sich in Grenzen. Die Erklärung ist einfach: Unternehmen verstehen nicht, wie ihre Beschäftigten arbeiten. Vernetztes Arbeiten, in der aktuellen Fachsprache gerne als Social Collaboration oder Social Business betitelt, ist in aller Munde. Unternehmen versprechen sich von Social Software eine bessere Zusammenarbeit und einen reibungslosen Wissenstransfer ihrer Mitarbeiter über mehrere Standorte hinweg. Teams und Kunden sollen ...
 
Management: Intelligente Störenfriede gesucht
31.10.2014
von Gunnar Sohn - Manager sollten lieber ihren Kunden hinterher laufen, statt ihrem Plan, so der unkonventionelle Rat der Beraterin Anne M. Schüller. Ähnlich sieht das der Organisationswissenschaftler Gerhard Wohland. Die gängige Managementlehre führt nach seiner Ansicht in viele Denkfallen. Sie geht von Voraussetzungen aus, die längst nicht mehr gelten. Über Generationen führ man gut damit, Managementprobleme mit den Methoden des industriekapitalistischen Taylorismus zu bearbeiten. "Fast die gesamte Betriebswirtschaftslehre ruht auf diesem Fundament", ...
 
Wie torpediert man ein Social Business Projekt?
31.10.2014
von Alexander Kluge - Am 13. Und 14. findet die SocialConnections wieder statt, diesmal in Stockholm. Ich schlage mich diesmal auf die Seite des Feindes und spreche darüber, wie man dieses Ding namens "Enterprise Social Network" erfolgreich zu Fall bringt. Ich werde am den Spieß umdrehen und fragen, wie man am besten des Projekt "Enterprise Social Network" torpedieren kann. Also, liebe Social Business, Enterprise 2.0 und ESN Mitstreiter, liebe Digital Workplace Enthusiasten und Collaboration Prediger: was würdet Ihr tun, wenn Ihr auf der anderen Seite ...
 
Über das Torpedieren eines Social Business Projektes
31.10.2014
von Frank Hamm - Alexander Kluge ist am 13. Und 14. auf der SocialConnections in Stockholm. Er dreht diesmal den Spieß um und fragt, wie man am besten das Projekt "Enterprise Social Network" torpedieren kann. Zur Vorbereitung bittet Alexander auf seinem Blog um Hilfe: "Also, liebe Social Business, Enterprise 2.0 und ESN Mitstreiter, liebe Digital Workplace Enthusiasten und Collaboration Prediger: was würdet Ihr tun, wenn Ihr auf der anderen Seite sitzt, um so ein Projekt zu verhindern?" Es gibt bereits viele Anregungen in den Kommentaren. Auch mir fielen ...
 
Enterprise Social Networks May One Day Replace Email
31.10.2014
Corporate communication is ripe for disruption. Thanks in part to social networking and the abundance of new messaging apps, people are expecting more when it comes to communicating with colleagues, friends, and families. Less than 20 years ago, employees still primarily relied upon paper memos and pagers. With such advances in technology, archaic methods for knowledge management and articulating strategies are set to be replaced. While custom social networks in an enterprise setting will not entirely replace email, they will change how workers collaborate ...
 
Bringing schmoozing to the enterprise social network
31.10.2014
by Adi Gaskell - Back in 2010 a fascinating piece of research emerged from Kellogg Business School. It was exploring the various ways we can suck up our way to success in the workplace. It identified seven core methods used to schmooze our way to the top: The Flattery as Advice Schmooze: Occurs when a person poses a question seeking advice as a way to flatter the subject (i.e. "How were you able to close that deal so successfully?"). The False Argument Schmooze: Instead of agreeing immediately, a person will yield before accepting his/her manager's ...
 
Considering Your Collaboration and Knowledge Management as a Freemium Model
31.10.2014
Freemium has become a popular model throughout software, from mobile apps and games which are free to download and then charge you to hasten progress or receive exclusive prizes, through to enterprise software which gives free access for a set period of time, for example you can trial Interact for 30 days for free and then decide if you wish to purchase it on a subscription basis. However, very few people have looked at this model and applied it to how you manage knowledge and knowledge sharing in your business. The Freemium Collaboration Model Applying ...
 
Safe Enough to Fail: How Leaders Can Encourage Risk-Taking and Innovation
31.10.2014
Sara Blakely, the billionaire founder of Spanx, a women's shapewear company, tells an interesting story about how she learned to appreciate the value of smart risk-taking. When she was a child, her dad would ask her brother and her the same question every Friday evening at the dinner table: "What have you failed at this week?" Sara says that her father's weekly question set forth an expectation in her mind: To excel in life and work, you have to extend yourself--even to the point of failure. Now Sara carries that lesson forward in the way she reacts ...
 
The Big Bang of Social Networking
31.10.2014
BURIED several layers down in the Facebook settings was the box Dan Grippi, a senior at New York University, had been looking for: "Delete account." Was he sure? the software asked. [...] The four N.Y.U. students planned to hack together software for a new kind of social network that they called Diaspora. It would not concentrate the users' data in the hands of a big business but would enable individuals or small groups to set up their own nodes. These, in turn, could connect with other branches of Diaspora. It mirrored the original design of the Internet, ...
 
The Renaissance of Work in the Digital Age
31.10.2014
by Gloria Lombardi - The digital workplace is transformational. Gloria Lombardi caught up with authors Paul Miller and Elizabeth Marsh to discuss what to expect from their latest book. They have just launched "The Digital Renaissance of Work: Delivering digital workplaces fit for the future." Paul Miller is the CEO and Founder of the Digital Workplace Group (DWG). He is also author of 'The Digital Workplace: How technology is liberating work'. Elizabeth Marsh is DWG Director of Research. In this interview, they share how digital tools are dramatically ...
 
Authorise Yourself
31.10.2014
by Simon Terry - The biggest limit on our actions and behaviours is our perception of what we are authorised to do. We deauthorise ourselves constantly. We wait to be given authority to act that we could just take. Authority is Often Your Perception Because we are unsure of what authority others will give us we wait for clarity. In this uncertainty, our perceptions of authority can be wildly off the mark. In most cases, other people are just hoping we or someone would do something. They are willing to give authority to act to people who can get something ...
 
Enterprise 2.0 - Das vernetzte Unternehmen
30.10.2014
von Stephan Grabmeier - Wirtschaft und Gesellschaft wandeln sich. Noch vor 15 Jahren lebten wir in einer Industriegesellschaft. Seither hat sich einiges geändert: Seit einiger Zeit haben Soziologen den Begriff der "Wissensgesellschaft" definiert. Vernetzung ist zentral, um mit der Entwicklung von Märkten und Fachwissen Schritt halten zu können. Gleichzeitig wurde das Thema von vielen Unternehmen bislang vernachlässigt. Mit dem Konzept von Enterprise 2.0 wird versucht, den Entwicklungen Rechnung zu tragen. Steigende Komplexität und Veränderung der Märkte ...
 
Der Fokus liegt auf dem Mitarbeiter: 6 Erfolgsfaktoren für erfolgreiche Social Collaboration Projekte
30.10.2014
von Joachim Haydecker - Die angebotenen Social Collaboration Plattformen sind ausgereift und vielfältig einsetzbar. Eine Einführung kann nur dann erfolgreich sein, wenn der Anwender mit seinen Anforderungen im Mittelpunkt steht. Seit nun gut einem Jahrzehnt beschäftigen sich sowohl Softwarehersteller wie auch Anwenderunternehmen mit dem Thema Social Collaboration im Unternehmenskontext. In den vergangenen drei bis vier Jahren wurde der Hype immer größer und die einschlägigen Informationsportale und Publikationen waren voll mit entsprechenden Artikeln. ...
 
Digital Business in 10 Schritten: Wie Unternehmen transformieren
30.10.2014
Wer seine Ressourcen immer nur auf die Optimierung des Status Quo ausrichtet, vergisst die tiefergehenden Chancen, die ihm die Digitalisierung bietet. Wir geben Ihnen zehn Tipps an die Hand, zum digitalen Vorreiter zu werden. Deutschland ist ein Land der Controller, Risikominimierer und Effizienzsteigerer. Nicht, dass dies grundsätzlich schlecht wäre. Es gehört zu jeder gut laufenden "Performance Engine", sie immer weiter zu optimieren. Solange der Motor Deutschland noch industriegetrieben auf Hochtouren läuft und die Wachstums- und Stabilitätssäule ...
 
Wie Daten und Digitale Wettbewerber Unternehmen beeinflussen
30.10.2014
von Bastian Wilkat -+ Warum der Umgang mit immer größeren Datenmengen und mit digitalen Wettbewerbern neue Herausforderungen für bestehende Unternehmen bedeutet. In der Praxis widmen sich Unternehmen zunehmend dem Thema Business Intelligence (Big Data), um wichtige Entscheidungen präziser zu untermauern und teilweise Voraussagen über Marktentwicklungen und Kundenverhalten geben zu können. Das funktioniert immer besser. In der Stadt- und Gebäudeplanung greift man mittlerweile standardmäßig auf digitale Spuren von Touristen (Laufwege, Einkäufe und Taxifahrten) ...
 
Drive Business Goals, And Social Media, Though Enterprise Collaboration
30.10.2014
"'Social' makes us nervous. What's in it for me?" asks Lauren Klein, a Social Business, Leadership and Communities Strategist at Hitachi Data Systems, while speaking at a recent conference. Klein was referring to a common question senior executives ask as they're considering an enterprise social platform designed to enhance communications and collaboration among employees, partners, and clients. Executives hear people raving about cultural change, giving employees a voice and the overall benefits of flattening the organization. However, in the end, ...
 
How to Use Social Media In Your Leadership
30.10.2014
I am a recent convert to social media. Like many of the senior leaders I come into contact with each day, I believed it had its place--that it could be useful in communication efforts, especially with Millennials and other "digital natives," and that it was great for sharing photos with friends and family. Frankly though, for business I didn't see the value. It seemed like a large investment of time with little real return, and given the many other priorities on my plate, I questioned its utility. But I continued to hear from many smart people--in books, ...
 
Why do training when you have an enterprise social network?
30.10.2014
by Virpi Oinonen - I don't know about you, but I've taken part in professional courses that have been almost completely useless in helping me to be better at my job. Traditional training courses force you to spend hours or days on memorising information that you don't get to apply to a real situation right away. This means that when it comes time to actually use that information, you've forgotten most of the things you've learnt. How is that a good way to spend a training budget? When it comes to passing on skills and knowledge (especially inside an ...
 
5 Must-Dos To Get People On Board With Social Business
30.10.2014
It's a fact that people are still struggling to get social business to take root across the organization. Heck, sometimes it's still a struggle to get it to work within it's own department, wherever it starts. Or to get people to even notice and pay attention to these ideas in the first place. The only way to scale social business is to get it out of its nesting place - marketing, customer service, IT - and get it all the way to the edges of the organization. That means having people buy into the vision for social business, invest the time and resources ...
 
Interview: Enterprise social media needs to transcend IT, says Euan Semple
30.10.2014
[...] Semple comes back to this latter point as a touchstone. There is now a school of thought, it was suggested to him, that says we now have the tools to realise the promise of knowledge management, especially with social media and mobile technology combining. "I don't think it is a technological problem. The biggest risk of deploying an enterprise social network is getting suckered into an IT project. Resist." [...] Corporate IT departments are often, in Semple's analysis, part of the problem. "We do still have command and control structures ...
 
You Can't Be a Leader Without an Enterprise Social Network
30.10.2014
What is a Social Leader? It is a lengthy, winding answer, and one that is largely theoretical. I have yet to see an entire organization try it out. Before social networks, your ability to implement virtually every piece of leadership advice that you have ever been given was stymied by the communications tools that were at your disposal. Face-to-face? Great. Until you have more than ~200 employees. Email? Spare me your managerial monologues. Conference calls? Newsletters? Do we need to talk about inter-office memos? No. But let us talk about all of that ...
 
Do you really want to work for managers who fear the use of social media?
30.10.2014
by Walter Adamson - It's popularly said that the reason many C-level execs have difficulties "accepting" social media in business is because of the word "social". This apparently makes these executives fear that their people will muck about all day being "social". Does that make sense to you? That executives worry about their people being social? It sure doesn't to me, because being human and social is how great businesses succeed - in fact it's how great business leaders succeed. Let's break that down to what it might mean, and think it through. It ...
 
A Leader's Garden
30.10.2014
Designing a thriving organization when you aren't in control. What if organizations were natural ecosystems, and like any other part of nature, cannot be controlled? We like to think that we stand apart from nature, but what if we do not? What if our organization is just like a garden, with all its living and non-living elements, each at the same time independent and interdependent? How would this inform the way leaders approach the challenge of building and maintaining an organization? If organizations were ecosystems then leaders must act as gardeners. ...
 
Preisgabe von Wissen und Erfahrungen: Ein Plädoyer dafür, mehr Informationen zu teilen
29.10.2014
Auch heute, trotz aller digitalen Möglichkeiten, behalten viele Menschen persönliche Erfahrungen und gewonnene Informationen für sich. Würden wir uns mehr öffnen, hätte dies Vorteile für alle. Ich habe einige gute, langjährige Freunde, bei denen ich manchmal Monate oder gar Jahre nicht weiß, wie es ihnen geht, sofern ich sie nicht anrufe. Denn sie sind im Netz nahezu unsichtbar. Sie publizieren nichts auf Facebook, sie bloggen nicht, sie twittern nicht, sie betreiben keine Website. Sie sind das, was manchmal Social-Media-Muffel genannt wird. Für mich ...
 
"Schluss mit dem Versteckspiel" - Wie Management Kommunikation in Social Business Zeiten aussehen muss
29.10.2014
Wenn ich bei Konferenzen und Seminaren vor Geschäftsführern und Management über die digitale Transformation spreche, fällt mir eines wieder und wieder auf: Diese abgebrühten Frauen und Männer mit beeindruckenden Karrieren haben Geld für eine Veranstaltung bezahlt, in der sie neue Ideen hören wollen. Und trotzdem sitzen sie vor mir und wirken unsicher oder sogar verängstigt. Anfangs dachte ich, dass meine Zuhörer einfach zur Generation der Digital Immigrants oder sogar zu den Digitalverweigerern gehörten. Dass sie meine Reden voll Pathos als die Aufgeregtheit ...
 
Wie Social Media Manager in der internen Kommunikation arbeiten
29.10.2014
Die Welt ist das Netz. Und das Internet ist das Zuhause von Social Media Managern. Damit sie intern die gleiche Akzeptanz finden wie unter Bloggern und Online-Multiplikatoren, müssen Social Media Manager die interne Kommunikation mindestens genauso gut pflegen. Wie und mit welchen Maßnahmen das gelingen kann, darauf soll dieser Beitrag eine Antwort geben. Häufig hat die interne Kommunikation in Unternehmen keinen allzu hohen Stellenwert. Hauptsache, die Fassade nach außen stimmt. Doch eine integrierte Social-Media-Strategie, die weitere Stakeholder ...
 
Circuit ist da! Unify präsentiert den neuen Stern am Himmel von Unified Communications and Collaboration
29.10.2014
Aus Project Ansible wird Circuit by Unify. Als vorläufiger Höhepunkt einer Entwicklung, die wir bei Communardo frühzeitig begleiten und nicht zuletzt auch beeinflussen konnten, fand gestern Abend in München der feierliche Launch von Circuit statt. Eingeladen hatten Unify (vorm. Siemens Enterprise Communications) und frog design, die sich in den vergangenen Jahren in einer für die Branche nicht ganz üblichen Kooperation der Entwicklung des "New Way to Work" verschrieben hatten. Unüblich deshalb, weil das visionäre Team von frog bei der Entwicklung einer ...
 
Enterprise Social - Your Future Neural Network
29.10.2014
If you're reading this in the last months of 2014, it is likely that you belong to a company which has pondered enterprise-social platforms. And it's likely that many head scratching moments have occurred and that the answers so far fall into broadly two camps. External use and mining of social media is now well understood as a means to build customer engagement and feedback. Plenty of people still get this wrong but tools like Clarabridge are strong players in this area. The more perplexing piece is the use of social platforms inside the business and ...
 
Creating a social enterprise shines a glaring spotlight on broken business processes
29.10.2014
SUMMARY: Schneider has implemented Jive as a new social business platform, which has resulted in a change agenda to improve business processes. Energy management giant Schneider Electric is currently in the process of building a unified social business platform that will see it consolidate a whole host of legacy systems that have been strung together over the years, with the aim of becoming a company that makes it easy for its customers and partners to engage with it. However, given that Schneider operates on a global scale across 100 countries and ...
 
Why Enterprise Social Networks don't work 80% of the time and what you can do about it
29.10.2014
In this article I look at some common misconceptions around why enterprise social networks don't work, and I put forward the case that more often what stands in the way of success is a lack of clarity around how social networking can help solve real business issues Earlier in the year Yammer Co-Founder and CTO, Adam Pisoni, delivered an opening keynote about the impact of disruptive technologies on business. He argued innovative technologies are becoming so ubiquitous that there's no longer much of a competitive advantage to just having it -- and that ...
 
The importance of curation to your professional life
29.10.2014
by Adi Gaskell - The notion of specialists in the workplace is fairly well established. Indeed, the idea of specializing is at the heart of Adam Smith's economic theories from way back when. This is even more so when you consider the information deluge most professionals suffer with today. Think about your own field. If you allocate all of your learning time to topics in your own field, even that degree of focus and specialization will see you covering but a tiny percentage of all the material out there. When you can't cover a field with the kind of ...
 
Is Your Company Bleeding Knowledge?
29.10.2014
In the world of business, knowledge is currency. And, like currency, knowledge can seem scarce when you need it most -- unless you've got something in the bank. That's where knowledge management comes in. Just as libraries provide direct access to a world of information, knowledge management systems codify the collective wisdom of your team. And if you're creating digital content, organizational knowledge is a critical asset for engaging your target audience. Leverage Team Insights Into Content A new generation of technology is making it easier than ...
 
The Leadership Thought Bubble
29.10.2014
by Simon Terry - One action creates more danger for corporations than any other: asking leaders to give an opinion that they are unqualified to give. Sign-off should not be a time for input. How many times have you seen this scenario? A team works on research and analysis. Using the insight developed, the team builds detailed recommendations and plans to implement them. However, to put those quality plans into action, they need sign-off from a senior leader. This is the moment that a carefully developed plan meets the danger that is a leadership thought ...
 
If Teams Are So Great, Why Do We Have So Much Trouble With Them?
29.10.2014
by Stowe Boyd - In today's world of business, we have come to consider teams as the default way for almost all work to be managed. However, given that engagement at work has been assessed at being low -- around 30% by Gallup and 35% by Towers Watson -- the practices that are most general, rather than being the foundation of productive work, should actually be suspect. It has often been said that teams are a means, not an end. Establishing principles that encourage individuals to align themselves with a performance-oriented work ethic sets context for ...
 
Curated Content: Wachsen durch Teilen
28.10.2014
von Christian Mueller - "Sharing is not stealing" unter diesem markigen Titel beschreibt Susanna Gebauer in ihrem Artikel ein Problem, dass in der Kommunikation von Unternehmen, Freelancern und Bewerbern nur allzu präsent ist: Fehlendes Verständnis für die Bedeutung des Teilens. Das mag seltsam klingen, wird der bekannte Spruch "Sharing is Caring" doch vor allem mit Social Media in Verbindung gebracht. Theoretisch ist jedem klar, dass Teilen erwünscht ist und allen Seiten Vorteile bietet. Theoretisch. Doch praktisch nutzen nur wenige diese Chance. Und ...
 
Storytelling zu Nutzung und Mehrwert von Corporate Social Software
28.10.2014
von Alexander Stocker - Über Twitter bin ich auf die Blogparade State of Storytelling 2014 von Ed Wohlfahrt gestoßen. Nachdem ich früher schon mal öfters an einer Blogparade teilgenommen habe, bin ich nach einiger Paraden-Asbstinenz gerne wieder dabei. Wer mich kennt, weiß ja vielleicht auch, dass ich mich u.a. mit dem Einsatz von Social Software in Organisationen (auch Enterprise 2.0 genannt) befasse und dazu hie und da wissenschaftliche Publikationen veröffentliche. Speziall die Themen Nutzungsmöglichkeiten und erzielbarer Mehrwert haben es mir angetan ...
 
Connecting Workers to Information in the Digital Workplace
28.10.2014
Two billion jobs will be lost by 2030 ... and that's a good thing? So says Paul Miller, author of the newly released book "The Digital Renaissance of Work: Delivering Digital Workplace Fit for the Future." Miller is quick to point out those lost jobs are menial, routine jobs which will be eliminated through automation technology. At the same time, new, more satisfying jobs will replace the lost ones. This is no far-off prediction. According to Gartner Research, 60 percent of today's US jobs are non-routine, up from 40 percent in 1975. And automation ...
 
Making Comms Superheros in the Modern World
28.10.2014
by Gloria Lombardi - #CommsHero conference in London was a vibrant exploration of best practice to unleash the power of today's comms professionals. Gloria Lombardi reports. Does a leader who is fully paperless, a keen advocate of the use of social media, remote and flexible working really exist? The answer is... yes. Nick Atkin, Chief Executive at Halton Housing Trust, is a good example. He was at the #CommsHero conference in London this week to share his experience on the difference that being a "Social CEO" made to his professional life. The ...
 
The Complexities of Collaboration
28.10.2014
If you ask educators the meaning of collaboration, I'm sure you will receive various definitions. Collaboration is a multifaceted and complex word that incorporates different connotations. In my experience, assigning time to collaborate does not guarantee that collaboration is going to take place. It may encourage collaboration but does confirm it will occur effectively. While we may agree on the formal definition of collaboration, the bigger question is. 'How do we collaborate?' Or more importantly, 'How do we learn to collaborate?' Through my experiences ...
 
Compelling facts about email (ab)use in organizations
28.10.2014
by Oscar Berg - It has almost become a truism that the average corporate employee spends around 25-30 percent of the workday on email related tasks. For example, McKinsey found that workers spend 28% of their workweek on reading e-mails. By comparison we spend 14 percent of our time, or just 6.4 hours per week, on "communicating and collaborating internally."(1). According to Mimecast, only 25% of emails we receive are considered essential for work purposes and 14% is of critical importance. 40% of the work-related email is either functional or of low ...
 
The Key to Change Is Middle Management
28.10.2014
At the inaugural meeting of a change transformation effort under way at a hospital in San Jose, California, nurse Michelle delaCalle faced a room full of people who were discouraged by the organization's earlier attempts at change. She stood and shared a story of her own about how making people wait for hours in the emergency department seemed like a violation of her caregiving role. Her story seemed to move people. "I could feel my own intensity," she said, and when she was done speaking, she could tell that people finally understood the need to change. ...
 
7 Habits of Highly Successful Knowledge Managers
28.10.2014
by Stan Garfield - [...] What makes for a successful knowledge manager? Knowledge management is everyone's responsibility, not just the work of knowledge managers. But knowledge managers are needed to raise awareness, align knowledge actions with business priorities, promote a knowledge sharing culture, engage senior leadership, manage the infrastructure, and support all knowledge workers. Good knowledge managers are part connector, part maven, and part salesman, to use Malcolm Gladwell's terms from The Tipping Point. Not everyone is a connector, ...
 
Why Your Company's Knowledge Retention and Transfer Strategy is Key to Staying Competitive
28.10.2014
Baby Boomers, born between 1946 and 1964, total more than 78 million strong and account for 26% of the total U.S. population. Yet, 10,000 Boomers retire each day taking with them years of work experience and career knowledge. With current staffing levels pared back as far as they can go, companies are challenged to transfer this experience and knowledge to the next generation of workers. Competitive pressures have increased the demand for superior performance as a means to keep or acquire customers. The organization's challenge is to bring the team's ...
 
(Almost) Everything We Think About Managing Talent is Wrong. Here's Why.
28.10.2014
by Don Tapscott - Today's workplace should look more like a jazz band (yes, that's a pic of me) rather than a Dilbert-style bureaucracy that looks more like a dysfunctional marching band. As Dilbert pointed out (in the best selling management book of all time) our approach to talent management is deeply flawed. But meaningful change is beginning to happen. The digital revolution is enabling new models of collaboration that lead to better innovation and higher performance. A new generation of young workers (The Net Generation as I've called them) is ...
 
Neue Arbeitswelten sind nicht nur eine Frage der Technik
27.10.2014
Wie sieht die Arbeitswelt der Zukunft aus? Und wie weit sind Unternehmen, speziell HR, bereits heute auf sie eingestellt? Diese Fragen standen im Zentrum der Podiumsdiskussion mit dem Titel "Schöne neue Arbeitswelt - HR zwischen Gelassenheit und Ratlosigkeit", die die Zeitschrift Personalwirtschaft am zweiten Messetag veranstaltete. Für die Einstimmung in das Thema "Neue Arbeitswelten" sorgte ein kurzer Trailer aus dem Filmprojekt "Auf Augenhöhe", dessen Ziel Projektleiter Ulf Brandes folgendermaßen beschrieb: "Der Film will lebendige Beispiele dafür ...
 
Culture is not part of the game - it is the game
27.10.2014
by Alan Hamilton - Lou Gerstner, pictured opposite, used to be the Chairman and CEO of IBM. In his excellent book "Who Says Elephants Can't Dance" there are many great lessons for anyone in business. I came across recently, however, one particularly poignant quote related to the use of social collaboration in business. We all recognise the need for the right culture to prevail in the organisation, but Mr Gerstner says: "I came to see, in my time at IBM, that culture isn't just one aspect of the game -- it is the game. In the end, an organization is ...
 
New Oracle Study Reveals 97% of Executives Place High Importance on Becoming a Socially Enabled Enterprise
27.10.2014
Survey Highlights the Critical Role Social Technologies and Practices Now Play in Business Success, and Challenges and Opportunities Encountered Along the Way. News Summary To demonstrate how organizations are leveraging social technologies and practices, Oracle partnered with Social Media Today and Leader Networks to survey more than 900 marketing and technology executives from organizations around the world. The results showed that transitioning to a socially enabled enterprise, also known as a social business, is a key priority for business executives. ...
 
The Un-Tapped Value of Employee Social Capital
27.10.2014
Why should any business owner like social media? Because social media connects people - employees to other employees, employees to customers, business and IT decision makers and vice versa, customers to customers, and so on. Let's forget the public giants, Facebook and Twitter, for a moment and focus on the social media technologies that connect employees of large companies to each other, inside the company. In this scenario, social paradise is when your social technologies (think company blog and micro-blog), are adopted by your employees and help ...
 
It Takes a Village: 10 Ways to Enterprise Social Success
27.10.2014
When properly used, enterprise social networking can speed decision-making, encourage collaboration and hasten response to market changes. Numbers don't lie. Consumers are ensnared by social media. One in seven use Facebook, a half billion use Twitter and millions more participate elsewhere, according to recent estimates. With so much traction, it's easy to see why executives are keen to leverage similar engagement within their respective companies. So far, however, those efforts have failed to deliver a measurable impact. But success is possible. ...
 
"Public by default" is the future of professional communication
27.10.2014
Summary: Expecting privacy in every form of communication may create more problems than it solves. In snail mail and phone calls, we expect a certain amount of privacy: we suppose that only we and our recipients are aware of the communication, or at least of the meaningful content of the information exchanged. Those technologies were built to allow exactly two people to communicate. The idea of unintended individuals snooping on our business, as mundane as it can be, is repulsive. As soon as we want to share information more broadly or collaborate with ...
 
The Dangers of Employee Silence
27.10.2014
"No news is good news" is a common, fingers-crossed sentiment in many HR departments. It isn't that we aren't open to hearing from employees. But often we spend so much time running around putting out fires that a little bit of silence can be truly golden. It means things are finally running smoothly. Or does it? According to an article published in the latest Annual Review of Organizational Psychology and Organizational Behavior--employee silence can sometimes be a sign of something much more ominous. Titled "Employee Voice and Silence," the article ...
 
Enterprise Social Network Adoption in 5 Steps
27.10.2014
by Alan Hamilton - I believe passionately that one of the things holding back better productivity, employee loyalty and engagement and improved profits for any organisation is the lack of collaboration between its staff. We've had collaboration systems of many types over the years but until now they have focused on the information not the people. Social Networking sites like Facebook and LinkedIn have shown the popularity of people connecting with each other and sharing for the betterment of all. My book on Enterprise Social Network Adoption (available ...
 
Using Social Media to increase project collaboration and productivity
27.10.2014
Over the past few months I have been playing a lead role on a large project with a leading motor vehicle manufacturer. The project will be their largest information services project in 2013 and will impact most of their workforce as they strive to provide an exceptional employee work experience while providing tools for modern collaboration. This project has a lot of moving parts and relies on external vendors with subject matter experts who are top of their speciality, to provide services that are on time and within budget. With over 30 work parcels, ...
 
Can IT managers ensure the security of their social software?
27.10.2014
Enterprise social software is high priority for IT departments today, as professionals expect to have access to the best of the consumer tools they use in their personal lives at work. These include social networking, simple file sharing and cloud storage, all available on their mobile devices. However, there is a belief that social tools like these can cause additional security risks, which probably comes from risks associated with public social networking. This concern is well founded as using a public social or file sharing tool like Facebook or ...
 
Is this the least social time in human history?
27.10.2014
by Jeff Ross - Is this the least social time in human history? The question may sound odd coming from one whose daily work centers around social media, but sometimes I wonder if he haven't taken giant strides backward in recent years in our ability to simply be social with other real live human beings around us. Here are some examples of why I'm concerned... It is nearly impossible to go out to eat with coworkers, family or friends without a majority of the people spending more time looking at their smartphones than actually engaging with and enjoying ...
 
Why knowledge transfer through discussion is 14 times more effective than writing
27.10.2014
by Nick Milton - Knowledge can be transferred in two ways - by Connecting people so that they can discuss, and Collecting knowledge in written (explicit) form so others can find and read it (see blog posts on Connect and Collect). Connecting people is far less efficient than Collecting while being far more effective - but how much more effective? We can never be sure about the effectiveness of knowledge transfer without some good empirical studies, but there are 2 pointers towards the relative effectiveness of these two methods. These pointers are as ...
 
Social Collaboration funktioniert nur, wenn die Nutzer gefragt werden!
24.10.2014
von Dirk Wippern - Gerade habe ich eine Studie aus den USA gefunden, die u.a. die Gründe beleuchtet, warum viele der Social Collaboration Projekte in den Unternehmen scheitern oder weit hinter den Erwartungen zurückbleiben. Die Erkenntnisse decken sich auch mit meinen Erfahrungen aus vielen Gesprächen, Vorträgen und der Begleitung einiger Tests und Pilotphasen: Wenn die IT-Abteilung einfach nur neue Werkzeuge "über den Zaun wirft", ohne die Anforderungen der Nutzer zu kennen und zu berücksichtigen, werden die Werkzeuge nicht genutzt und der positive ...
 
Sharing Is Not Stealing - How Germans Fail At Social Media
24.10.2014
I recently was told about an incident in a Facebook group that totally surprised me and to say the least shocked me. And it proves again, that Germans do not understand Social Media - and maybe never will (I am German btw). Someone was banned from a (German) Facebook group and attacked/trolled massively because he or she shared other peoples' or companies' posts (pictures, links, videos) on their Facebook fanpage. And no, we are not talking about stealing content, we are talking about sharing with the Facebook-Share-Button. I love when my/our posts ...
 
The Trouble With Intranets
24.10.2014
Reading back over this blog I see that I was at one time a big fan of the concept of a social intranet. I am less so now. The main reason is that I've come to the conclusion that intranets carry too much baggage to be able to help facilitate enterprise social networking (ESN). Even the term "intranet", dating back as it does about 17 years, is problematic. It means so many different things to different people, with the default probably being what that 1997 intranet could do, but with a few more bells and whistles. Actually, I've discovered ...
 
Social media for communication inside the enterprise
24.10.2014
Companies have long used social media technology such as Facebook and Twitter in trying to reach more customers - but how are businesses using it internally? While business-to-consumer (B2C) companies are using social media to communicate with customers, less is said of the trend in businesses to use social media platforms to improve internal collaboration. At a recent Computer Weekly CW500 Club event, three businesses outlined how they are using social media to improve operations. Senior IT managers from accountancy firm Grant Thornton, consumables ...
 
Midnight Lunch - Dishing on Collaboration
24.10.2014
One of the biggest stall points I see in organizations today lies in the lack of true collaboration in innovation teams. Sometimes executives stumble by believing their innovation 'process' will emerge triumphant without understanding human connections within the process itself. Others mistakenly think by lobbing groups of people together for months that they are actually nurturing the kind of collaboration that powers innovation. Because we frequently confuse 'team effort' with real collaboration, our innovation failures often lie in the human side ...
 
The Rise of Digital Strategy in The Enterprise
24.10.2014
Speaking with more than 50 senior digital marketing executives over the past year, I was struck with how the velocity of digital growth has impacted corporate marketing operations. Specifically, digital as it represents strategic disruption, and business pivot opportunities through the web, in social, and mobile. More than half of the business leaders I spoke with report that team structures need improvement, because it is holding them back on execution. Who supports your digital team and who should be in charge of 'digital' in your company? This is ...
 
How to Deliver on a Modern Enterprise Collaboration Strategy
23.10.2014
by Dion Hinchcliffe - One of the most significant challenges with digital collaboration in today's large organization is the sheer degree of tool proliferation and channel fragmentation that is taking place. If you combine this trend with the reality that many new ways of working together in digital spaces provide most of their value only when used in very different ways than our legacy tools, then you have a perfect storm of obstacles to forward progress. Consequently, over the last couple of years, we've witnessed many organizations attempting to ...
 
The Next Phase of Collaboration: Getting the Job Done
23.10.2014
While many companies struggle to adopt social business practices, others have found ways to generate real business results through collaboration. The difference often comes down to a structured approach to social business that was explored yesterday in a CMSWire webinar featuring Jim Lundy, CEO and lead analyst for Aragon Research, Matt Wenger, CEO of ThinkTank and Kim Glover, manager of knowledge management for FMC Technologies. The session was sponsored by ThinkTank. What's structured collaboration? Lundy explained it's basically a mash-up ...
 
New IBM Study Reveals 5 Distinct Entry Points for Social Adoption
23.10.2014
In the past few years, social has gone from being a consumer phenomenon to an enterprise opportunity. But many companies are struggling with how to implement strategies and realize ROI from their social investments. The new IBM Center for Applied Insights study, "Charting the social universe: Social ambitions drive business impact," found that as many as 74% of social decision makers recognized that a social business uses social technology to foster collaboration among customers, employees and partners, but only 20% felt their companies were truly social. ...
 
Humana Employees Buzz'd Over Enterprise Social Network
23.10.2014
A Case Study for Enterprise Social Network (ESN). Humana, a 50,000 plus employee organization has implemented an enterprise social network (ESN) to streamline communication and collaboration. They call this ESN Buzz. Jeff Ross has been Community Manager at Humana since 2010. He is part of the enterprise social media team where, as Community Manager he is the Chief Advocate and "Enforcer" for Buzz. ESN Background at Humana Internal ESN Champions ESN Business Results Measuring the ROI of an ESN Integrated Buzz Implementation Humana CEO Involvement With ...
 
What your employees aren't telling you could be hurting your business
23.10.2014
Every smart business relies on the open, free exchange of business-critical communication throughout the organization -- from their front-line workers to their top-floor management and everyone in between. It's important that information like customer complaints and insights or employee problems and solutions, 'bubble up' to decision-makers who can course-correct and make adjustments to the business. Without the tips and observations of employees at all levels, the company's decision-makers are deciding things without an accurate view of the landscape. ...
 
Measuring the Velocity of an Idea
23.10.2014
Fomenting a Culture of Innovation before They Leave. Organizations seek to foment a culture of innovation. The currency of the realm--the realm where innovation is prized and pursued--is ideas. Ideas. The number of ideas conceived. The number of people creating ideas. The number of ideas brought to fruition--that see the light of day. The societal and economic value of the ideas. People expend a lot of time and effort fomenting this culture. Challenges abound. Old ways die hard. The pace frustrates people. Some--the very ones the organization wants ...
 
Fast, Flexible, Innovative: Why Networks Thrive
23.10.2014
Vienna, September 1901. A man you've probably never heard of, Ludwig von Bertalanffy, was born. A man whose theories are helping to shape the future of how you do work. Ludwig von Bertalanffy, let's just call him LvB, is the forefather of evolutionary systems thinking -- something you'd usually find described in dry university textbooks -- but he has had a radical effect on how we depict and predict interactions in systems in biology, physics, anthropology and social sciences. Why does this man born more than a hundred years ago make a difference to ...
 
What makes ESNs better than email
22.10.2014
Enterprise social networks are not an 'internal Facebook'; ESNs are about collaboration and real-time communication. Working with colleagues, in other words. Email, on the other hand, creates massive duplication when we send round files. ESN + intranet (or, an integrated social intranet) can alleviate the 'where's the final final version?' pain, and improve the speed and quality of decision making. In the original article, Sam Marshall explains how not everyone cares about 'social' and how to broaden the social approach. What makes ESNs better than ...
 
What to Do When Yammer Adoption Stalls
22.10.2014
by Sam Marshall - Plenty of companies have early success with Yammer. And then it stalls. Or they hit growing pains and the early enthusiasm wanes. This scenario can happen to any enterprise social network (ESN), but it seems most pronounced in Yammer, partly because Yammer has such a large market share, but also because its freemium model means that the usual business-case test criteria (and the useful thinking that goes with it) can get bypassed. Why Does it Stall? Should Yammer Replace Your Internal News Channel? Where Does Yammer Fit? Is Something ...
 
When Those Who Know Won't Share
22.10.2014
There is no "I" in team, we are told. It's important for workers to share information and collaborate. So why would employees deliberately hide knowledge from their colleagues? And yet they do, all the time. Knowledge-hiding in the workplace is common and takes different forms, some more harmful than others, according to new research by Catherine E. Connelly, an associate business professor at McMaster University in Hamilton, Ontario, and David Zweig, an associate management professor at the University of Toronto, Scarborough. Theirs was not a study ...
 
What Peter Drucker Knew About 2020
22.10.2014
When PwC released its annual survey of corporate chief executives for 2014, it was immediately obvious that change is on leaders' brains: "As CEOs plan their strategies to take advantage of transformational shifts," the consultancy reported, "they are also assessing their current capabilities - and finding that everything is fair game for reinvention." It's no wonder why. "Every few hundred years throughout Western history, a sharp transformation has occurred," Peter Drucker observed in a 1992 essay for Harvard Business Review. "In a matter of decades, ...
 
Von der Dampfmaschine zum Digitalnomaden: Wir brauchen neue Parameter für die Bewertung von Arbeit und Leistung
21.10.2014
Arbeit ist das Produkt von Kraft und Weg. So (mehr oder weniger) einfach ist das in der Physik. Sucht man nach der Formel für Leistung, hilft die Wissenschaft auch hier weiter. In von der - gefühlten oder realen - Stechuhr dominierten Unternehmen war und ist das Ergebnis der Arbeits-Formel immer gleich, es lautet: 40 Stunden. Pro Woche. In Deutschland war die 40-Stunden-Woche von 1965 bis 1984 das klassische Arbeitszeitmodell und galt lange Zeit als Errungenschaft der Gewerkschaften. Vertrauen ist gut, Kontrolle viel bequemer Messbarkeit: das Gegenteil ...
 
Eigenverantwortung als Kernkompetenz im Social Business
21.10.2014
von Anja Wittenberger - Die diesjährige Runde bei DOK.Live im Rahmen der IT & Business war inspirierend. Nachdem uns mit Watson von IBM einen Einblick in die Möglichkeiten von cognitive computing gegeben wurde, berichtet ich aus den Social Business Projekten der letzten 4 Jahre und teilte mit interessierten Zuschauern drei Erkenntnisse zur Etablierung von Arbeitsweisen und IT-Werkzeugen in Unternehmen. Die Folien zum Vortrag finden Sie auf Slideshare. Kommt die "Collaboration Future" ohne uns Menschen aus? Gewohnheiten hindern uns die neuen Möglichkeiten ...
 
Your Social C-Suite - 4 motivation tips
21.10.2014
Motivating a C-suite into becoming a social C-Suite is a tall order. The overall credibility of your smarter social business strategy hinges on their level of engagement and awareness. For all practical purposes, it's always reassuring when your leadership has bought in to your social business plan. After all, they are the ones paying the bills. The real question: Has your C-Suite bought into becoming a social C-Suite? Your C-Suite must regard your social business strategy as business necessity. Your strategy must reflect how they transact business ...
 
Intranet manager: the most complex job in the world
21.10.2014
It struck me again recently while I was reading the latest edition of Jane McConnell's 'digital workplace' report. There are an amazing number of aspects to intranets or digital workplaces! Intranets and intranet projects are complex. Intranets touch the hart of organizations. Intranet managers Intranet disciplines Translators One person? Learning [...] ...
 
Why mastering personal knowledge is critical to success
21.10.2014
by Harold Jarche - This is the synopsis of a webinar for TP3 Australia I presented last evening (my time). Three major external forces and trends are influencing the future of work: Technology is changing Expectations ... of what is possible Globalization is changing Value Creation ... from tangible to intangible, as culture gets digitized Social Media are changing Relationships ... to a ubiquitously connected and pervasively proximate world Automation is ending the industrial era. Examples include lawyers replaced by software, bank staff replaced by ...
 
Was Axel Springer SE anders machen will (muss)
20.10.2014
von Andreas Schulze-Kopp - Kultur- und Businesswandel steht im Vordergrund. Axel Springer SE wird zukünftig noch stärker auf Innovationen und neue Geschäftsmodelle setzen. Bei einer Management-Tagung hat Springer-Chef Mathias Döpfner einen Wachstumskurs ausgerufen und zum grundlegenden Umdenken aufgerufen. Es gehe von nun an "ohne Wenn und Aber" um die Größe des Unternehmens so der Springer-Chef. "Kleinkariertes Denken hilft nicht" so Döpfner weiter. Was genau der Springer CEO mit seinen Aussagen über kleinkariertes Denken meint, kommt im folgenden ...
 
Social technology isn't just about tools
20.10.2014
by Oscar Berg - Social software is a category of communication tools that support and encourage social and collaborative behaviors. The term "social technology" is wrongly often taken as a synonym for social software. A technology is not just about the tools. It is also the body of knowledge that is required to create the tools. Social technology is a new way of designing information technology that draws knowledge from human and social sciences to leverage and extend our communication capabilities. Since the dawn of man we have invented many physical ...
 
Is your Social Platform adding any incremental value to your collaboration initiative?
20.10.2014
To understand how this concept plays in light of enterprise social, let's take a step back in time. We know that the concept of enterprise social collaboration had been around for quite some time now. But it was in 2010-11, when some startling predictions were made by a lot of analysts and consulting firms alike which set the stage for a rapid growth in this technology. The expectations of what social technologies meant in the collaboration space at that time can be seen from some of these predictions, whether it is replacement of email as a communication ...
 
Authenticity and Accountability in Networks
20.10.2014
by Simon Terry - Authenticity is the foundation of accountability in networks. If we engage with pretence nothing is sure. By challenging ourselves and others to be authentic we have something to hold ourselves to account against when we interact in networks. Accountability demands Authenticity I recently saw this quote from Marc Mathieu, a senior marketer at Unilever, about marketing and it highlighted for me how much of our communication is changing in a world where we are surrounded by connected networks: "Marketing used to be about creating a myth ...
 
Discussion Point: Is There a Secret Sauce for Employee Engagement?
20.10.2014
Happy employees = happy customers. Yet we've all seen the numbers from Gallup: 63 percent of workers worldwide are not engaged at work, and a further 24 percent are actively disengaged. Businesses recognize the benefits of engaged employees -- for retention, for productivity, for increased customer satisfaction -- but struggle with how to create work environments that support this goal and in many cases feel unprepared to meet the demand. This comes at a time when businesses are under pressure to differentiate themselves through customer service ...
 
How to Deal with your Haters via #SocialMedia
20.10.2014
by Marji J. Sherman - The first company I did social media for had a lot of haters. I mean, A LOT. Not just 9-5pm haters, either. These haters loved making inappropriate 2AM comments, and leaving disgusting photos on our wall around, say, 4AM. The advice immediately given to me by the executives of the company was, "Block them, or say something even more clever back." WHAT?! Fortunately, this was when the public relations half of my degree proved its worth. I scheduled a meeting with the CEO and VP of the company, and explained to them that I believed ...
 
Charts and Pilots - the two types of Knowledge
20.10.2014
by Nick Milton - If you are a competent ship's master, what types of knowledge do you need to be able to navigate on a new voyage to an unknown port? You need two types - explicit and tacit, charts and pilots. The charts, and the associated tide tables and weather forecasts are the explicit knowledge, or could even be classed as Information. They record the unchanging features of coastlines, currents, buoys and lighthouses. With a good set of charts, any competent mariner can navigate any sea anywhere in the world, provided they have their own ...
 
Why Experts Reject Creativity
20.10.2014
People think they like creativity. But teachers, scientists, and executives are biased against new ways of thinking. In 2007, Steve Ballmer, then-CEO of Microsoft, emphatically predicted that Apple's new phone would fail. "There's no chance that the iPhone is going to get any significant market share," he said. "No chance." [...] Everybody knows the end of that story. The failure forecasts failed. To be fair, predicting the future is hard. But what if the industry experts here were wrong about the iPhone, not just because of the uncertainty ...
 
Does social collaboration work for work?
17.10.2014
Social media has embedded itself into our daily lives transforming the way we communicate and distribute information at the most fundamental level. Collectively, we spend 700 billion minutes on Facebook every month and send over 9,000 Tweets a second (Statistic Brain). The influence of social media is undeniable. From this new communication paradigm, springs a digital form of social collaboration that allows us to collectively co-operate in increasingly more efficient ways. Now, when we have an announcement or a compelling video to share with friends ...
 
The Social Media Manager's Guide to Staying Organized
17.10.2014
Managing social media accounts for a brand, no matter how big or small, is not easy - and one of the biggest and most consistent challenges is staying organized. Between managing social promotion goals from different departments, staying up-to-date on social mentions and trends, and posting relevant and engaging content on a regular basis, being a social media manager can sometimes feel like herding cats. How on earth do busy social media managers keep their ducks in a row? We asked the people who run social media for their brands from across the United ...
 
Why Your Company Is Probably Measuring Social Media Wrong
17.10.2014
by Gerald C. (Jerry) Kane - Four reasons why linear thinking in social business doesn't work. In our 2014 report on the state of social business, the single biggest factor associated with a company's social business maturity was whether and how they collected and used data from and about their social business efforts. Yet I suspect that many companies' approaches to measuring their social media efforts are wrong. Standard data analysis techniques are often based in linear methods. These methods essentially try to determine whether a change in one variable ...
 
Want Happy Employees? You Gotta Work at It
17.10.2014
Your workforce is changing. But most businesses still don't understand how to motivate, satisfy and retain this increasingly global, diverse and, yes, demanding employee base. That's one of the findings from a new study by SAP SE, a German software company that has invested in a number human resources-related companies over the last few years. Conducted by Oxford Economics on behalf of SAP, the study shows too many companies are still stuck in the stone age when it comes to everything fro salaries, flexibility and overall abilities to keep ...
 
The Benefits of Giving Away What Your Company Knows
17.10.2014
by CV Harquail - With 1.4 million customers and an annual revenue of 4 million dollars, social media service Buffer has grown by introducing useful products and exemplary customer service. But its real power and growth comes from something more fundamental -- its commitment to being generative. Buffer builds tools to help businesses manage and analyze their social media activity. One of Buffer's practices is to default to transparency -- it is relentlessly forthcoming about its operations, its learning, and its performance. By actively sharing information ...
 
How to Invent the Future
17.10.2014
by Nilofer Merchant - We need more than big ideas, or pithy words, or an ultra-clear vision to invent the future. [...] You know where I'm going with this story, right? Most of us are a lot like those monkeys. On the upside (and there is an upside) we learn from one another, we don't let down our mates, and we get along. But on the downside, we don't bother to examine the rules as they've been handed down. And this downside - not examining the rules as they've been laid down - is not a minor thing; it has a huge cost. It stalls progress. It defeats ...
 
Wie Sie die schädliche Silodenke demontieren
16.10.2014
von Anne M. Schüller - Die Digital Natives und deren Startup-Gründer sind in einer digital vernetzten Lebenswelt groß geworden. Sie bewegen sich ständig in Schwärmen, die in den Weiten des Web ihre Heimat haben. Damit sind sie etablierten Unternehmen um Meilen voraus. Wollen die nicht den Anschluss verlieren, gilt es im ersten Schritt, die Silodenke endlich zu demontieren. Kürzlich war ich auf der Managementtagung eines Mobilfunk-Anbieters. Im Verlauf des Events wurde der neue Marketingleiter vorgestellt: als "der natürliche Todfeind der Callcenter-Einheit." ...
 
Your Enterprise Social "Pilot" is Already Doomed
16.10.2014
Look. I get it. You're not sure what you're going to get from enterprise social. So you bring it in, flip the switch for a few hundred hand selected people, and you're doomed before you've even started. Why? Because you called it a "pilot". I do understand the desire to call things pilots. In a previous role as a Technology Research Analyst, our team would often position pilots as a safe way to try out how some new technology might impact an area. The idea behind a pilot is that you'll try something out, evaluate how it worked, and then there will usually ...
 
Success in the World of Social Media: What Really Matters Most?
16.10.2014
We know there are countless articles, opinion pieces and recommendations on how to succeed in social media. A lot focus on marketing, on data, on SEO, content, a combination of these - as well as more, besides. However, none of those things address what is most important or is the litmus test of success in your social media. The real solution is this: take the perspective that an organisation's brand is, in effect, a personality and character, and social media is a key part of its voice and behaviour of that 'individual' brand. Then your ...
 
The Deconstruction of the Intranet
16.10.2014
Just after publishing my last post, I found three interesting things that increase my belief that we are currently "deconstructing" the intranet and making it into something different. No more Internal Comms department More talk about an app-store on your intranet More proof that the app intranet exists [...] This feeds my theory that the "intranet" will be replaced by the individual building blocks of the intranet-as-we-have-come-to-know-it + other tools. I will call it the "deconstructed intranet" This term has already been used earlier in a blog ...
 
11 Remarkable Statistics About The Importance Of Employee Feedback (Infographic)
16.10.2014
When you go into work, how often are you being given advice or feedback from your management? The tayloristic approach is to give employees the task and expect them to succeed. They do the same thing over and over and the paycheck is the reward. No questions asked. However, we have advanced in workplaces since the early 1900?s. Labor and productivity has increased, but unfortunately, happiness and communication between management, has been on the decline, till now. HR managers are using advanced metrics and data to better their office. HR Analytics ...
 
Social Business For Real Work 3: The Company Meeting
16.10.2014
The Challenge Companies with employees distributed around the world find it hard to schedule a time for "all hands" company meetings - it always results in an inhospitable timezone for many employees. Even smaller companies can struggle to find a time when everyone is available, especially if employees are often out of the office visiting customers. The Social Business Advantage An enterprise social network can host an online, interactive, asynchronous meeting. A video recording of the presentations can be made available to all employees to watch when ...
 
Pivot: The Emergence of Digital Compels Businesses to Transform
16.10.2014
Historic shifts in business fundamentals don't occur smoothly; rather they happen in sudden, sharp shifts which open unexpected chasms companies must traverse or plunge. Today, the deep change in human behavior brought about by the emergence of social media marks the latest such shift, perhaps the most dramatic since the Industrial Revolution. Gone are the traditional success factors of operational efficiency and price advantage being uprooted by the conversational, consumer-centric nature of the emerging business environment. Already, quick response, ...
 
A A A Organization
16.10.2014
A few weeks ago I was talking to a potential client, CEO, about his concerns that his business was not keeping up with changes in his market-space. I told him about our research into adaptive/agile/resilient organizations and how it could help his organization. He said that sounded great and he understood that, but wondered how he could sell those concepts to both his Board and his leadership team. He said, "After all, they do not have an MBA, like me, and do not read Harvard Business Review. Your words are just consultant-speak to them. You would lose ...
 
Anwender wünschen sich Social Media: ERP goes Social Business
15.10.2014
Social Media als integraler Teil einer ERP-Suite? Ein interessanter Gedanke, den offenbar schon viele Anwender hatten. So zeigt eine neue Studie von Epicor Software, dass Collaboration, also die Zusammenarbeit unter Einsatz von Social Media-Technologien, in Zukunft eine wichtige Rolle spielen wird. 57 Prozent der befragten ERP-Anwender aus Deutschland gaben an, dass Social Business von ziemlich oder sehr hoher Bedeutung sein wird. Nur vier Prozent halten dies für unwichtig. Der sozial Austausch als Teil von ERP wird in Zukunft auch für die Kundenkommunikation ...
 
Could an Enterprise Social Network Be Your Best Marketing Tool?
15.10.2014
Financial service firms have been somewhat reluctant to use enterprise social networks (ESNs), because of a challenging regulatory environment. However, mainstream adoption of social media is driving significant changes in the way most companies communicate, and has even compelled regulators to clarify their social media compliance expectations. With this knowledge, firms can now assess their enterprise social network options and decide if one will be a good fit for their business. The Key Considerations In general, most enterprise social networks provide ...
 
3 Places Social Media Intersects with Social Business to Create Value
15.10.2014
by Marshall Kirkpatrick - Summary: Business can capture value from social networks by sourcing external partnerships, by discovering and empowering their most influential employees and by surfacing latent connections to influential people hidden in their existing online communities. What's the difference between the terms social media and social business? Do the differences and the overlap present important business opportunity? I believe they do, possibly in many ways. Below are three valuable places the internal and the external social worlds ...
 
7 Ways Social Media Has Changed Leadership
15.10.2014
When I was in graduate school, I took what I thought was going to be a "filler" type of class in Business Leadership. It turned out to be one of the most interesting classes I have ever taken and it set in motion a life-long study of what it means to be a leader. The shrill, noisy, and extemporaneous nature of the social web is not exactly an ideal environment for the traditional notion of leadership. I've been thinking about this a lot and have listed below a few ways I believe social media presents challenges for leadership. I'd love to hear what ...
 
Separate Yourself From the Rest of the Shaved Apes
15.10.2014
The other day I was watching a show on the National Geographic Channel about the Macaque monkeys of Southeast Asia. Apparently there are a gazillion of them and they are very comfortable in, and are drawn to, civilized areas where they become quite aggressive as they beg for scraps, steal food, and fight over territory. I'm no Macaque expert but, none of these monkeys appeared to me to be any more special than the others. When your customer looks at their list of vendors, are you and your company just another one of the shaved apes who are competing ...
 
The Challenge with Executive Participation
15.10.2014
This week in our online customer chat forum called Office Hours, we had grand plans to get down to business talking about Executive participation in enterprise social networks. Technology wasn't on our side and a jammed SMTP server meant that we had a few difficulties and didn't really get a good chance to chat it out. None-the-less, I shared a few of my own stories with the community, and I thought for the benefit of those who missed out and the world at large I'd summarize them here. Participation and buy-in are not the same Simple is not stupid Education ...
 
Wissensarbeit - drei unterschiedliche Zusammenarbeitsmodelle: Coordination, Collaboration, Cooperation
14.10.2014
von Jörg Dirbach - Wenn wir heute Artikel über Enterprise Collaboration lesen oder mit Beratern über dieses Thema sprechen, dann ist fast alles, was im Unternehmen heute stattfindet "Collaboration". Mit dieser starken Vereinfachung ist es allerdings eher schwierig, sich grundlegend damit zu beschäftigen, wie Wissensarbeit im Unternehmen produktiver gestaltet werden kann. Harold Jarche hat in seinem Blog eine Differenzierung beschrieben, die ich persönlich sehr sinnvoll finde: Coordination, Collaboration, Cooperation: "collaboration means 'working together'. ...
 
YouTube für Unternehmen I: Einstieg, Pflege, Content und Erfolgsmessung
14.10.2014
Skateboards, Pop und Kuscheltiere - die Video-Plattform YouTube erscheint auf den ersten Blick als schwieriges Pflaster für Unternehmen. Doch es lohnt sich, näher hinzusehen: Auf YouTube entstehen nicht nur virale Hits, die weltweite Aufmerksamkeit bescheren. 2006 von Google übernommen, ist YouTube inzwischen die zweitgrößte Suchmaschine der Welt und für Unternehmen das Tor zum erfolgreichen Content Marketing mit Bewegtbild. Wir zeigen in diesem Beitrag die ersten Schritte und geben Tipps für Inhalte, die bei der Sichtbarkeit mit Katzen & Co. konkurrieren ...
 
Small and effective steps to help your employees work out loud
14.10.2014
Congratulations! Your company has implemented an enterprise social network. You drummed up excitement with your fancy launch campaign, created initial content on the platform and training material to help your colleagues understand the why and the what. Yet after the initial hype, interest and activitity are slowly fading. Most people might have logged in once to look around, but are never seen again. There are many reasons why this happens. One of them though is that people are thrown into unknown waters. They might have understood what is expected ...
 
Are You Ready for A World Gone Social?
14.10.2014
Today's leaders can learn a lot from a turtle. Yertle, that is. If you've never read the Dr. Seuss story, here's the gist: Yertle, a power hungry turtle king, orders all of his turtle constituents to pile on top of each other to lift him higher and higher so that he can be ruler of everything within his sight. Ignoring the repeated pleas of Mack, the poor, squashed turtle at the bottom of the stack, up Yertle rises until, fed up and hungry, Mack emits a tower-shaking belch that topples the tower and ends Yertle's rule. The demise of Yertle? He was a ...
 
Digital Business: Getting Real About Social Media Results
14.10.2014
Question: Our company has been blogging and sharing on social media for almost a month now and haven't seen much growth. What should we be expecting? Are we doing something wrong? Ok, I want you to think back in your mind to when you first hung your sign out that you were in business. Even if you aren't the business owner, just stick with me and try and picture this. So you hung out your sign and you started selling widgets (whatever you sell). How long did it take to grab traction? Did it take a few months, a few years or maybe even longer? Chances ...
 
Traditional intranets are finished, predicts ESN expert
14.10.2014
Traditional intranets will die out as social media continues to change the workplace forever, an enterprise social network expert predicts. Dmitry Davydov suggets the lines between social media and internal communication will become blurred, eventually leading to a more "informal and organic" approach with colleagues. And the chief marketing officer at tool-based ESN Bitrix24 has no doubt over the future of old-style intranets. He insists the internal channel, which remains an integral part of many organisations' comms set-ups, will soon be obsolete. ...
 
Starting a community on your intranet social network
14.10.2014
When I first started working on intranets back in the late 90s I remember searching high and low for tips on starting up a forum on an intranet. How do you get the ball rolling? But it seemed there was little interest in the dynamics of digital communities whether on intranets or even the world wide web. Dan Hawtrey from Content Formula guests for us and shares his insights on building community. Things are very different today. Companies have now invested large budgets on exciting toys like SharePoint 2103, Office 365, Yammer, Jive, Newsgator, Chatter ...
 
The Corporate Shift: How Millennials Are Changing the World
14.10.2014
To understand the changes that are taking place in the workplace, one important factor to consider is the different generations. There are always exceptions to the rule, but I am referring to some general characteristics of a few generations that had an impact in the business world. My parents' generation--mostly baby boomers--were raised, for the most part, to follow a very clear, straight path. That path was to get an education, get married, and find a decent job to pay the bills. Many of them had the same job for more than 20 years and retired. They ...
 
Managers fail because they fail to fail
13.10.2014
von Frank Hamm - In The Zeitgeist beschreibt Harold Jarche, wie er mit Executives und Managern spricht und alle darüber einstimmen, dass eine Notwendigkeit für Veränderung besteht. Aber die alten Denkweisen sind immer noch da. "I usually suggest that it does not matter what you do, just do something." Geht nicht. Gibt's immer. Denn das alte Denken verlangt nach Kalkulierbarkeit und vor allem nach kalkulierter Kapitalverzinsung, nach dem Return on Investment (ROI). So aber beschreiten Manager keine neuen Wege in einer veränderten Welt, wo die Wege noch ...
 
Ein Abgesang auf die E-Mail - ein Hoch auf die interne Kommunikation
13.10.2014
Wie hat ein Arbeitsplatz vor der Digitalisierung ausgesehen? Ohne Computerbildschirm, Laptop, Smartphone? Wie haben die Kollegen miteinander und mit der Außenwelt kommuniziert? Per Post, Telefon, Flurfunk und schwarzem Brett? "Echt?", fragt sich der Digital Native. Noch nicht allzu lange ist es her, dass erst der Computer und dann das Smartphone nicht nur das Private, sondern auch die Arbeitswelt auf den Kopf gestellt hat. Dabei legt die technische Entwicklung ein Tempo an den Tag, mit dem der Nutzer nicht mithalten kann - als Privatmensch hat er meist ...
 
Wissensmanagement im Intranet 2.0
13.10.2014
von René Sternberg - Inwiefern beeinflusst HIRSCHTEC, bzw. ich als Informationsarchitekt, das Wissensmanagement in Unternehmen durch die Verwirklichung moderner Kollaborationsplattformen? Dieser Frage ging ich durch die Teilnahme am KnowledgeCamp (#GKC14) der Gesellschaft für Wissensmanagement (GfWM) nach und möchte heute darüber berichten. In spannenden Sessions wurden Themen wie "Wissensmanagement ist tot.", "Führung der Generation A-Z", Wissenskollaboration mit Social Software und Storytelling durchaus kontrovers diskutiert. Hirschtec_meets_gfwmDer ...
 
Knowledge as a service: people as a "de facto" Enterprise Service Bus
13.10.2014
A question I often hear when speaking about how social collaboration technologies can make us all more productive is: if the organization becomes more productive, wouldn't that make workers superfluous? The more I see how the evolution of Social Business software plays out in large organizations, the more I'm convinced that the opposite is true. When well deployed, Social Business solutions enable a workforce that is more informed, skilled, and engaged: those who use it effectively become indispensable for the organization. [...] As acronyms go, the ...
 
This Is Not A Social Network
13.10.2014
by Deb Lavoy - Watching the livestream and tweet stream of #BIF10 a few weeks ago sharply reminded me that Twitter is not a social network. It is a medium that connects, conveys and spreads a social network. It has moments of brilliance, hours of banality, and wondrous conversations sometimes slide into noxious platitudes. It is the perfect debate -- Marshal McLuhan, who told us that the medium is the message, versus Magritte, who, as pictured, proves that isn't exactly right. The medium and the message are not separate, but neither are they exactly ...
 
Helping corporate communication find value with an #ESN
13.10.2014
by Eric Ziegler - In my previous post, I talked about helping team find the value in using a new technology. In this post, I am going to focus on one very specific example. Helping a corporate communications team that is stuck in their old methods of communication style. In the traditional corporate communications world, most teams are just familiar with the intranet and email as primary vehicles to communications. In many cases this specific team will resist the desire to change communication methods. My guess on why they resist? They don't see ...
 
Why Collaboration Solutions Fail
13.10.2014
Go ahead. Give your employees yet another state-of-the art, fresh off the cloud (or out-of-the-box) solution for collaboration and communication. Odds are few of them will use it anyway ... unless you do two not-so-shocking things. Can you guess what they are? Here's a clue: the technology itself isn't the problem. A new study by Softchoice, a Toronto, Ontario-based technology solutions and managed services provider, confirmed unified communications (UC) and collaboration tools have the power to accelerate productivity, bring people together ...
 
8 digital skills workers overlook
13.10.2014
There's been a lot of talk about the national skills gap that plagues the country. And while some may think this gap doesn't impact them, the truth is the skills gap affects everyone and all industries -- especially tech. Jeff Fernandez, CEO of Grovo, an online learning platform, says, "In every business and industry we find workers who benefit and become more productive with just a small brush up on their digital skills." The eight core digital skills This list of core skills created by Grovo can be applied to anyone at any level in any profession. ...
 
Reverse Mentoring: Fragen und Antworten
10.10.2014
Auf dem Corporate Learning Camp (#clc14) in Frankfurt habe ich eine Session zum Thema "Reverse Mentoring - Einblicke & Lessons Learned" gehalten. Die Session war gut besucht und für die meisten Teilnehmer war Reverse Mentoring als Format zur Führungskräftequalikation ein bekanntes Konzept. Die spannendsten Fragen und Antworten möchte ich an dieser Stelle vorstellen. Wurde die Teilnahme am Reverse Mentoring freiwillig oder verpflichtend gestaltet? Reverse Mentoring ist in der Regel in ein größeres Change Management-Konzept eingebettet. In den von ...
 
Be Socially Savvy in Just 30 Min. a Day
10.10.2014
We all make time for what is important to us. And to be successful in modern business we know we must spend some part of our day online using social networks. But simply knowing this fact is not enough to tip the success scale in our favor. It is specifically what you do on social networks and how you leverage tools designed for social activities that will generate business results. Here are 3 ways you can be socially savvy in 30 mins a day: Be Transparent Listen First Thoughtfully Engage [...] Without a doubt you must dedicate quality time to social ...
 
5 keys to unlock success in enterprise social collaboration
10.10.2014
Many people -- including my diginomica colleague Den Howlett -- remain skeptical of the value of introducing social collaboraton tools into the enterprise. You can't really blame them: the benefits were massively oversold during the hype cycle years of Enterprise 2.0 and social business. Like any technology, social tools won't magically transform an enterprise. But if deployed in the right way, they can still play a valuable role. I start from the view that 'social' is not a technology, it's a description of how people interact with each other. We have ...
 
A great deal for Groupon's internal communications
10.10.2014
by Gloria Lombardi - Groupon, a leader of local and national commerce, operates in more than 500 markets globally. With 12,000 employees across the world it serves over 53 million active customers. Back in 2012, Global Social Business Strategist Andrew Mishalove (pictured right) was hired to create a new digital workplace presence. "The company had acquired many businesses around the world. It was like having almost 40 different organisations, each one with their own intranet. There wasn't one single repository for HR policies, internal communications ...
 
Employee communications - stop broadcasting, start conversing
10.10.2014
by Gloria Lombardi - "The premise of From Cascade to Conversation is that broadcasting to employees is now dangerously archaic. People everywhere have found their voice. They have both the desire and ability to converse across time and space. Employees no longer passively receive the message, but look to share and shape it" - Katie Macaulay In her new book, Katie Macaulay captures the reason why having conversations with employees - rather than pushing messages to them - plays dividends to engagement, corporate reputation and sustainable business performance. ...
 
Soziale Vernetzung: Klein starten und alle mitnehmen
09.10.2014
Den Nutzen von Social Collaboration in der internen Unternehmenskommunikation bestreitet so gut wie niemand. Ohne persönliches Engagement geht aber nichts vorwärts, wie sich in einem Workshop der CIte-Konferenz in München zeigte. Damit auch ja keine Mißverständnisse entstehen - für alle, die mit diesem Thema weniger konfrontriert sind - machte IBM-Manager Stefan Krüger gleich zu Beginn eine klare Ansage: "Wir stellen keine soziale Software her." Es gehe um eine bessere softwaregestützte Zusammenarbeit, sei es im Unternehmen oder eben auch firmen- und ...
 
Erfolgsrezepte für Social Media Manager: Strategie statt Aktionismus
09.10.2014
Sie sind Social Media Manager und kommen sich vor wie in einem Hamsterrad, das sich immer schneller dreht? Obendrein interessiert sich kaum jemand im Unternehmen für Ihre Arbeit? Dann ist es höchste Zeit für eine klare Diagnose: Sie brauchen eine Strategie, keinen Aktionismus! Vorab sei jedoch gleich gesagt: Patentrezepte für die richtige Social-Media-Strategie gibt es nicht. Die gilt es erst herauszuarbeiten, sozusagen "am lebenden Objekt". Orientierungspunkt Unternehmensziele Viele Faktoren haben Einfluss darauf, wie die Social-Media-Strategie eines ...
 
10 Benefits of Social Media for Business Every Skeptic Should Know
09.10.2014
Sharing content with thousands of followers at once isn't the only benefit of social media for business. Small businesses all over the world have been discovering the ways social media can contribute to success and growth in all areas of their companies. However, there are still skeptics who still don't see or understand the benefits of social media for their business. In this post, we go over 10 benefits of social media for business that will turn skeptics, like your boss (or even yourself!), into believers. Here are 10 benefits of social media for ...
 
How to let your employees use social media at work without losing their focus
09.10.2014
Social media has become a cornerstone of consumer life. The Pew Center points out that as of January 2014, 74 percent of American adults use social networking sites. The trend makes sense, as platforms like Facebook, Twitter, Instagram and Pinterest make it extremely easy for online audiences to organize the things -- social relationships, birthdays, products and photos -- that are most important to them. When it comes to the workforce, however, there is an arbitrarily fine line between personal and professional identity. Many organizations implement ...
 
The Future of Work and the Future of Leaders
09.10.2014
by Walter Adamson - When we think of the Future of Work we most often think of how millennials are going to be calling the shots in how work should be organised and in relation to such things as "flexible work". However the Future of Work will be impacted much more profoundly by the combination of collaboration platforms and the identification of leadership than just "flexible work". The Future of Leadership and the Future of Leaders As Jacob Morgan points out in his (excellent) recently released "Future of Work" the effect of millennials on the Future ...
 
How Corporate IT Is Actually Killing Employee Communications
09.10.2014
Years ago, I worked for an accounting and consulting firm in Minneapolis. They ran their systems on Lotus Notes. For those of you born after 1985, Lotus Notes is an operating system that runs all sorts of programs internally for big organizations, including email. It's actually surprisingly easy to use, and simple. But it's extremely dated. Yet, I know of AT LEAST two big companies in Minneapolis that are still using Lotus Notes. As a polite reminder, it is the year 2014. The Internet has been in play now for a full 25-plus years. Now, I don't have ...
 
Maintaining Knowledge Management in a project organisation
09.10.2014
by Nick Milton - It's been nearly ten years since I wrote my first solo KM book, "Knowledge Management for Teams and Projects". I reproduce below the final chapter, that attempts to summarize the main conclusions for three groups of key Knowledge Management actors; the project managers and knowledge managers, the Community coordinators and SMEs, and the company management, and outlines their roles in maintaining KM in projects. Some added activities have been developed over the past decade, and these are included in italics For the project manager, ...
 
Erfahrene Mitarbeiter sind keine digitalen Trottel
08.10.2014
von Willms Buhse - Generationenkonflikte bei der Arbeit: Brand eins fragte nach, ich antwortete. Wahrscheinlich überraschend. In der aktuellen brand eins mit dem Schwerpunkt Arbeit wird über ein Mentoring Projekt geschrieben, bei dem Azubis und sehr junge Mitarbeiter zu Coaches werden. Sie sollen den älteren Mitarbeitern, also 45+, die Nutzung des Internets auf den aktuellen Plattformen wie zum Beispiel Smartphones erklären. Wie installiere ich eine App? Was kann ein Smartphone überhaupt? Wie kann ich meine Kontakte darin pflegen und mich vernetzen? ...
 
Das Intranet im Prozess des Employer Brandings
08.10.2014
Hochqualifiziertes und motiviertes Personal ist für jeden Unternehmer ein knappes Gut. Von dem so viel beschriebenen Fachkräftemangel sind nicht nur internationale Konzerne betroffen. Auch die "hidden champions" des Mittelstands sehen sich den Herausforderungen gegenüber, die eigene Arbeitgebermarke in Kombination mit den Standort des Unternehmens so attraktiv wie möglich zu gestalten und entsprechend zu präsentieren. Will ich die "Generation Y" streuverlustarm erreichen, komme ich an dem Distributionskanal Social Media nicht herum. Und schon sind wir ...
 
Walking the Social Business Walk
08.10.2014
by Rogier Noort - A friend of mine started a new job and the initial impressions were really good. Before her first day she received an email with a bunch of information. Mainly about her first day (and week), her account on the company network, and of course about the culture of the company. After starting her job she hears about how social this company is, how it connects with customers, how green and ecologically conscious it is. Combining these two impressions and you might be tricked into believing this company is well on its way to becoming a ...
 
How Social Collaboration Gives HR The Power To Deliver The Future Of Work Now
08.10.2014
No matter our socioeconomic status, gender, race, or geography, all of us have one emotional basic human need in common - the desire for mutual interaction and sharing of experiences How Social Collaboration Gives HR The Power To Deliver The Future Of Work Now image 273818 l srgb s gl 300x200and thoughts. Abraham Maslow best sums up this basic need as "love and belonging" in his 1943 paper A Theory of Human Motivation. During this time, adults relied on local social groups - such as clubs, co-workers, religious groups, professional organizations, and ...
 
The 4 big mistakes of stakeholder engagement for intranets & digital workplaces
08.10.2014
Stakeholder engagement sounds like a boring, wonky word, but it is in fact central to success in intranet and digital workplace projects. This article explains the main mistakes of stakeholder engagement and offers related solutions. Stakeholder engagement... is everything! "Stakeholder engagement" sounds like a business wonky word that doesn't mean much of anything. I might as well talk about "dynamic synergism" or something of the sort. And yet, here I go... In the simplest possible terms stakeholder engagement means "involvement". It refers to how ...
 
Don't let the fear of trolls foil your social intranet: 12 steps to reduce the risk of misuse
08.10.2014
There's a lot of coverage in the news about internet trolling at the moment, some of it very depressing, and often relating to the use of Twitter to hound celebrities or well-known people. The impression that a lot of trolling goes on is reinforced by what we encounter on social media channels ourselves. For example earlier this week I was delighted to find out that a new series of Twin Peaks is to be made, and watched the YouTube teaser. Of course the comments thread on YouTube tends to be one of the more unhinged corners of trolling and I was amused ...
 
Jim Lundy: Driving Value from Social Business Networks
08.10.2014
It's been years since companies began adding in-house social networks to enhance collaboration among employees. Now it's time to get real business value out of them. Until recently, many companies have struggled to get their employees to supplement their email and IMs by engaging in conversations with geographically-dispersed coworkers. Even more elusive was finding measurable value in their status updates. That's about to change, according to Jim Lundy, CEO and lead analyst for Aragon Research, who has spent nearly three decades looking ...
 
The new digital workplace: How enterprises are preparing for the future of work
08.10.2014
by Dion Hinchcliffe - Summary: As innovation in computing devices, apps, and potent new techniques for applying them proliferate in the consumer world, companies are struggling to close the gap. That the average employee today has better information technology at home than at work has become a standard refrain in discussions of IT modernization. The consumer world of bleeding-edge smart mobile devices, jam-packed app stores, wearables of every description, a constellation of game-changing sharing economy services ala Uber and Airbnb - even the rise ...
 
Nicht mehr - nicht weniger
07.10.2014
von Siegfried Lautenbacher - Letzte Woche durfte ich auf der lohnenswerten CITEworld Konferenz den Workshop zu "Social Collaboration" mitbegleiten. Die zwei Stunden waren recht aufschlussreich. Was ich dabei gelernt habe: Das Thema Collaboration ist längst noch nicht durch. So aus der Innenperspektive denkt man ja oft, ein Thema sei dann schon "um's Eck", wenn es bei Gartner auf dem Hype Cycle gerade mal auftaucht. Mitnichten! Nur eine Minderheit der Teilnehmer unseres Workshops hat bereits Enterprise Social Network Plattformen im Einsatz. Es macht ...
 
Ärgernis Intranet: Das Internet legt vor, das Intranet läuft hinterher
07.10.2014
Die Intranet-Angebote deutscher Unternehmen lassen laut einer Untersuchung des Beratungsunternehmens NetFed meist zu wünschen übrig. Vor allem im Vergleich mit den Möglichkeiten des World Wide Web stehen viele Firmenangebote eher schwach da: "Die Nutzer bewegen sich im Internet, sie sehen, welche Funktionen technisch möglich sind", sagt NetFed-Geschäftsführer Christian Berens. "Am Arbeitsplatz sehen sie dann hingegen, was alles nicht möglich ist." 93 Intranetverantwortliche und 157 Nutzer dieser Angebote hat NetFed für die Studie befragt; mehr als ein ...
 
Entregeln Sie rasch! Und widersprechen Sie Ihrem Chef!
07.10.2014
Auf der Reise in die Zukunft braucht es nicht nur helle Köpfe, sondern auch leichtes Gepäck, weil die Märkte, wie die Hasen, immer neue Hacken schlagen. Für Planzahlspiele, Budgetierungsexzesse und das starre Befolgen von Regeln bleibt keine Zeit. "Ändern Sie Strukturen und nicht Menschen. Intelligente Menschen haben in dummen Organisationen keine Chance." Das hat der Führungsexperte Reinhard K. Sprenger gesagt. Deshalb muss zunächst der bleischwere Ballast aus alten Businesstagen über Bord: Traditionen, die nie hinterfragt worden sind, heilige Kühe, ...
 
7 Reasons You Should Replace Email with Collaboration Software
07.10.2014
Back in 2011 I wrote a blog post about how social networking software is taking over email as the primary means for communication. This is a follow up post that explains why you should now, finally, replace or at least try to reduce how you use email in your business. In years past, most business professionals would come into the office and check their emails first thing in the morning before starting the day. However, with the rise of social networks, collaborative tools, and mobile devices, communication has changed. Today, email is phasing out and ...
 
How Enterprise Social Networks Improve Knowledge Management and Communication
07.10.2014
Truly customer centric brands are scaling new heights in this era of social media. If your business is still thinking about new ways to grow faster, then implementing a customized enterprise social network could be a key decision. Amongst many available options for gaining competitive advantage, Enterprise social networks or ESNs are rapidly becoming number one choice of the industry leaders. By bringing together customers, partners, and information, ESNs provide for new age collaboration environment and effective business communication. Let us see ...
 
10 Rules of Engagement to Avoid Flexible Work Failure
07.10.2014
Once again, flexible work failure is in the news: A member of the House of Representatives is asking the Department of Justice to investigate fraud and abuse by teleworking employees of the U.S. Patent Office. A new study published by the American Sociological Association found that when both a man and a woman asked for work life flexibility to care for a child, the woman was less likely to have her request approved and was more likely to be viewed unfavorably by others than the man. Why do we keep struggling to get work life flexibility right? Our ...
 
6 Ways To Turn Your Small Business Into A Media Hub
07.10.2014
Over the past few years you may have noticed a change in the way you are consuming content. With more and more large companies looking to find ways to connect to their ideal consumer there has been a shift in the way content is being developed and shared. In the early days of the Internet the web was pretty simple and straightforward. You bought a URL, you put your products and services onto a website and you waited for the phone to ring. But with the evolution of web, search, social and integrated marketing there has been a required change, which basically ...
 
Bring Your Workforce Together with Open APIs
07.10.2014
A funny thing happened over the last decade or so: Our work networks got really, really big. It wasn't that long ago that even the most seasoned salesperson's address book would have maybe a couple hundred entries. Now, though, it's common for the average worker to be connected to more team members, vendors, clients and conference contacts than the 500 LinkedIn counts. A Slow Evolution Addressing the Problem But Wait a Minute ... Tying it All Together [...] ...
 
Facebook ist für Rentner
06.10.2014
Herr K. gilt als kommunikativer Vollwaise. Jetzt twittert er gezwungenermaßen, weil die Mitarbeiter ihre Online-Präsenz stärken sollen. Doch leider ist die Beziehung zwischen Herrn K. und Social Media sehr einseitig. Herr K. twittert neuerdings, wenn auch eher fremdbestimmt. Eine "Case Study Evaluation" seiner Firma war zu dem Ergebnis gekommen, dass er den niedrigsten Social-Media-Koeffizienten seiner gesamten Abteilung hat. Im Klartext: Er gilt als kommunikativer Vollwaise. Selbst sein Kollege Treuenfels kam auf einen höheren Wert. Der diktiert zwar ...
 
Medienwandel: Warum die eigentliche Revolution erst noch bevorsteht
06.10.2014
Wenn Medienleute über die digitale Revolution sprechen, die alles verändert, die alte Geschäftsmodelle vernichtet und neue entstehen lässt; die vieles in Frage stellt, was Medienunternehmen heute tun und die unser Leben verändert bis in den letzten Winkel - dann denken sie meistens an die Jahrtausendwende. Die Zeit, in der AOL und T-Online den Deutschen das Internet beibrachten. Das Problem daran: Sie liegen falsch. Denn die eigentliche Revolution erleben wir jetzt erst: Das mobile Internet. Das Jahr 2014 wird als der Zeitpunkt in die Geschichte eingehen, ...
 
What qualities for the social employee?
06.10.2014
by Bertrand Duperrin - Following my previous post on the social employee and knowing the difficulties businesses face to attract and mobilize digital talents, I put together a list of the qualities that are expected from employees in a digital enterprise, the social and social employee. If with start with the assumption that digital is rather a way to think and do things, the first consequence is that mastering any technology is not a part of the list. Or, if it is, it's a secondary one. First, young employees don't have this problem. Second, as for ...
 
EY's 6 dimensions for enterprise community success
06.10.2014
The challenge of measuring collaboration... ...the story behind EY's global enterprise social network launch and how it overcame daunting measurement challenges. A year ago, EY launched a new global social collaboration platform. With 200,000 employees in member firms in over 150 countries around the world, connecting EY people and supporting just-in-time collaboration is key to enabling globally dispersed, high-performing teams. As part of a much larger roll-out and implementation plan, we invested in extensive training for community managers and coaching ...
 
Why Enterprise Social Network Pilots Don't Take Flight
06.10.2014
What is the initial thought any leader or core team has when discussing the possibilities of an enterprise social network? "Let's do a pilot first." Several arguments can be made in support of doing pilots inside organizations: offering colleagues a chance to experiment with features and functionality observing how tools can be adapted into current workflows evaluating overall performance to determine if capabilities can support business operations Pilots provide a very controlled environment where leadership can observe how tools and technologies perform ...
 
The Knowledge Management Policy
06.10.2014
by Nick Milton - There are three main reasons why people don't do knowledge management - they don't want to, they don't know what to do, or they don't know how to do it. This first is solved through governance, the last through training and coaching. To address the second reason, you need a Knowledge Management Policy. Once you get past the early years of implementing Knowledge Management, when you are doing the testing, training and piloting, you need to be working towards an end state where Knowledge Management is fully embedded ...
 
Arbeiten Sie bereits laut?
03.10.2014
von Ragnar Heil - Wöchentlich werde ich von Kunden, Partnern und KollegInnen nach Anwendungsfällen für unternehmensweite soziale Netzwerke (Enterprise Social) gefragt. Ein großer Blocker für die Nutzung besteht in der Tat darin, dass Mitarbeiter nicht genau wissen, was sie schreiben sollen. Einige beklagen sich über ein weiteres neues Tool, Email würde ja völlig reichen. Nun, Katzenbilder hochladen wie auf Facebook und Sushi fotografieren wie auf Instagram erscheint Vielen #ausGründen nicht angebracht. Es kommt oft zu einem Verlegenheitsposting und ...
 
20 Signs You're Probably Not Working For A Social Business
03.10.2014
If innovation is the most overused word of 2014 , then "social business" must be the most misappropriated term. Every other organisation I come across is claiming to be one. But what does it mean to be a social business? Altimeter Group defines it as: "The deep integration of social media and social methodologies into the organisation to drive business impact." Indeed Brian Solis has written about the need to distinguish the two: A social business is more than social media and the Likes of Facebook, Twitter, Pinterest, et al. Yet, it's a term that's ...
 
Organizations Predict Surge In Enterprise Social Collaboration Skills
03.10.2014
The use of technology for social collaboration and networking isn't yet a strength at most organizations, but executives and employees predict that their proficiency in it will grow quickly, according to a study by a global advisory firm. The results of a survey by Oxford Economics, released today, show that today, only 42% of hub-reports.pngexecutives and 39% of employees agree that their company encourages collaboration across teams, as it relates to their organization's culture of learning. However, executives and employees both predicted significant ...
 
The Metamorphosis of the Social Enterprise
03.10.2014
The Social Enterprise is dead ... but it hasn't disappeared. Rather, it has been replaced by a remarkably similar concept: the Digital Workplace. According to Gartner, the Digital Workplace "enables new and more effective ways of working, improves employee engagement and agility, and exploits consumer-oriented styles and technologies." The two underlying principles of the digital workplace are as follows: - Digital workplaces have an explicit goal of creating a consumer-like computing experience that helps teams to be more effective. - Digital workplace ...
 
Why All Your Employees Are the Social Marketers of the Future
03.10.2014
Dear social media pioneers: You have set a high bar for social media marketing, but now brands are catching up. Huge companies like Dell, IBM and PepsiCo have started to discover your once seemingly mysterious strategies and insights, and they are teaching them to thousands of their employees. As it turns out, these socially engaged employees aren't just good - they rock. They are 27% more likely to feel optimistic about their company's future and 20% more likely to stay at their current company, according to a report from LinkedIn and Altimeter ...
 
The Best Intranet Metrics Measure Business Outcomes
03.10.2014
How do you measure collaboration, employee engagement, and improved communication in hard numbers? How will you know if your intranet is successful? Trying to create intranet metrics can be challenging. It's certainly not as easy as, say, CRM software, where the classic sales pitch is "sell one more thing and the software pays for itself". Since intranets affect many areas of the business and are used for many different purposes within an organization, figuring out how to measure success can feel like trying to nail jello to the wall. The good news ...
 
Social Collaboration - a northern Europe view
03.10.2014
\\+ by Gloria Lombardi - Social Business Collaboration 2014 took place in Berlin this week. Gloria Lombardi reports on the two-day conference. "If we have digitally transformed how we work, why does the average worker still spend 28% of their time managing e-mail and 20% looking for internal information or colleagues? Why is it that 65% of a sales' representative's time is still not spent selling? And, why do 43% of companies still not have complete information on suppliers?" Giovanna Enea, Senior Product Manager, Enterprise Social Software at SAP AG, ...
 
What Cinderella Can Teach Top Management About Internal Social Media
02.10.2014
Do your CEO and his closest crew say no to internal social media? What's the reason? Well, it sounds differently in different corporations or depending on who you speak to, but a common answer when management don't want to engage is this: "We don't want people to throw away valuable work hours by chatting, irrelevant status up-dating and God-knows-what non work related stuff. And, by the way, social media is probably just a passing fad. So, just let us ignore it." Ok, who can (or dare) argue? In a way it's true: Only God-knows-what will happen. It can, ...
 
Building a business case for enterprise social collaboration
02.10.2014
As with any technology deployment, enterprise social collaboration initiatives are likely to fall flat if they're not tied to a critical business problem. Social media has forever altered the way we share information in our personal lives, creating global communities of knowledge, allowing for real-time communication with people we've never met and giving cats around the world their 15 minutes of fame. And now, social media communication has permeated business, with enterprise social collaboration technology - but how can companies make smart ...
 
Use the intranet to support leaders
02.10.2014
Leadership is crucial in successful organisations with many spending significant time and resources on leadership programs. In some cases these extend from team leaders right through to senior management. Regardless of the level of leader, most have one thing in common. There are many tasks that leaders perform on a yearly or irregular basis, making it difficult to remember how it was done last time, including: - performance appraisals - performance management - answering staff and HR questions - accessing and entering information into the HR system ...
 
A Culture of Questioning
02.10.2014
What is the most important tool or resource a company has? Employees are number one for sure, with customers being a close second. Those are no-brainers. But after that? Some people say it's a mission statement. We'll talk more about those in a second. Or perhaps it's shared goals, such as taking the company public or reaching other milestones. Maybe it's getting funding? All of those are worthy goals, but we would argue it's none of the above. At Quandora, we think the most important resource a company has are its questions. The questions it asks itself, ...
 
5 Skills Gaps Employers Need To Address
02.10.2014
It's no surprise that one of the biggest challenges hiring managers face is finding well-rounded candidates with strong skill sets. Over recent years, multiple studies have addressed the growing skills gap and how to fix it. However, this has caused many employers and job seekers to think that the "skills gap" is a single catch-all for any employee or job seeker who lacks a needed skill. What's important to understand, though, is every field faces its own unique skills gap. Instead of looking at the skills gap as a single, large issue, let's break it ...
 
Why leadership should be a collaborative exercise
02.10.2014
In social business circles, there is a strong disposition towards inclusivity in decision making. The notion is that when you involve people in decisions that effect them, then it is much more likely that they will be on board with any changes that are required. What's more, you're also much more likely to get wide and varied information input into the process. A recent paper highlights just how important this is. It reveals that when leaders fail to either take into account the perceptions of those involved, or indeed give them an avenue to express ...
 
The changing tools of leadership
02.10.2014
Spending on corporate learning is soaring, and the number one area is management and leadership development. However, the tools are changing, with peer-to-peer learning and coaching rapidly overtaking traditional methods. With growth firmly back on the agenda for the majority of organisations, is it any surprise that leadership development is becoming a corporate priority once more? According to the CIPD's 2014 Learning and Development study, 78% of organisations intend to carry out leadership development activities in the next 12 months. Producing ...
 
Der Abgrund zwischen analogen Managern und der digitalen Welt
01.10.2014
Zwischen den Menschen, die Unternehmen leiten und denen, die den Weg in die digitale Zukunft bereiten sollen, tut sich ein Abgrund auf, schreibt Uwe Schuricht, Gründer und Chef der Personalberatungsfirma Change Group, in einem Gastbeitrag für MEEDIA. Schuricht glaubt: Arbeitgeber, die sich dem Kulturwandel nicht öffnen, gewinnen keine digitalen Talente. "Wir wissen mehr oder weniger, worüber du nachdenkst" hat Eric Schmidt, der CEO von Google über seine Kunden 2011 gesagt. Viele Manager aus "alten Industrien" und tradierten Unternehmen wünschten, sie ...
 
Konkrete Einsatzzwecke unternehmensinterner Communities
01.10.2014
Der Begriff Community bezeichnet generell eine Gruppe von Menschen die gemeinschaftlich Wissen erzeugt und am Aufbau einer gemeinsamen Identität arbeitet. In Communities sollten sich alle Mitglieder daran beteiligen die übergeordneten Ziele der Community zu erreichen. Somit stellen neben CoPs auch Projekte, Teams und Abteilungen formen von Communities dar. Entsprechend unterscheiden wir drei Typen von Communities, aus denen sich logischerweise unterschiedliche Einsatzzwecke für die Nutzung von Online-Communities im Rahmen von internen sozialen Medien ...
 
10 examples of bringing social onto the intranet homepage
01.10.2014
As a Community Manager for DWG, I'm incredibly privileged to have the opportunity to speak to many people across the intranet and digital workplace profession about what they're working on, the challenges they're facing and their successes. There are always some great stories, as well as some familiar ones that induce flashbacks to my former life leading a social intranet project. The spread of "social" This doesn't come as a surprise. The survey we carried out as part of our Successful Social Intranets research revealed that: - 27% of respondents were ...
 
Social Will Not Succeed Without Business Process Integration
01.10.2014
Albert Einstein said "the definition of insanity is doing the same thing over and over again expecting a different result." We see his theory in action every day within most corporate environments as businesses try to apply the latest technology without understanding how to integrate it into their daily business processes. Information Technology and business groups make this same mistake repeatedly with the same result -- lack of adoption and usage across the enterprise resulting in a failed implementation. Users don't hold onto legacy technology because ...
 
Rising from the ashes of management
01.10.2014
by Harold Jarche - If you want to destroy the entrepreneurial nature of work, then make management part of the hierarchy. Removing management from the hierarchy is probably the simplest thing that could be done to improve innovation and increase the motivation of those who really create business value. [...] Knowledge artisans don't need managers, they need support to get work done. A lot of management, like performance reviews, is quite boring and repetitive. Much of management will be automated, along with anything else for which a flowchart can be ...