#socbiz
Curated hints on Digital Transformation, Enterprise 2.0, Enterprise Social Networks, Social Intranets, Social Collaboration, Knowledge Management, HR 2.0, ... and all the rest
Dr.-Ing. Carsten Rose – Effective: 31.08.2014

Archive 08/2014

Social Business Digest by caro - Archive 08/2014
Newsfeeds als Denkanstoß und Inspirationsquelle
29.08.2014
Für die Lösung von Problemen, egal ob im Privat- oder Arbeitsleben, gibt es mittlerweile viele mögliche Herangehensweisen: Brainstorming im Team, Six Sigma, Mind Maping oder die Befragung eines Experten sind hier nur einige der Möglichkeiten. Eine unserer Meinung nach bisher noch unterschätzte weitere Quelle zum Finden von Lösungsansätzen, bieten interaktive Intranets mit Activity Streams bzw. Newsfeeds. Die dort veröffentlichten Informationen von Kollegen - das "virtuelle Rauschen" - erscheinen im ersten Moment unrelevant für die jeweils individuelle ...
 
Social Business Vendor Benchmark 2014: Anbieter für Social Enterprise Networking Suites im Vergleich
29.08.2014
Social Business Enterprise Networking Suites: Die "eierlegende Wollmilchsau" der Social Software Social Enterprise Networking Suites (SENS) stehen für professionelle Software-/ Service-Angebote, die die Zusammenarbeit und Kommunikation von Mitarbeitern auf den Ebenen Informations-, Identitäts- und Beziehungsmanagement unterstützen. Ziel ist es, für Unternehmen Informationen zu verbreiten und Mitarbeitern eine zentrale Anlaufstelle an die Hand zu geben, um Informationen besser filtern und teilen zu können. Fernab von E-Mail bzw. Groupware-Ausprägungen, ...
 
Ich weiß, was du nicht weißt! - Ansätze für erfolgreiches Wissensmanagement
29.08.2014
Wissen ist Kapital! In diesem Sinne ist Wissensmanagement in erfolgreichen Unternehmen ein wichtiger Bestandteil. Fachkräfte sind heutzutage hart umkämpft und schwer in Unternehmen zu halten. Wie kann man also von ihrem Wissen profitieren und auch künftigen Mitarbeitern diese Erfahrungen weitergeben? Wissensweitergabe hilft nicht nur neuen Mitarbeitern bei der Einarbeitung, sondern erleichtert auch interne Firmenprozesse. Firmen-Wikis und Foren waren die ersten Instrumente, die das Wissensmanagement in Unternehmen unterstützten, aber welche Methoden ...
 
HR sieht Kreativität als Erfolgsfaktor
29.08.2014
Personalabteilungen, die sich in ihr Unternehmen strategisch einbringen, machen ihre Organisation auch finanziell erfolgreich. Dafür muss HR aber immer einen Schritt voraus sein. Doch genau hier gibt es Defizite. Der finanzielle Erfolg eines Unternehmens steht in direktem Zusammenhang mit der Qualität seiner Führungskräfte und damit verbunden auch mit der Bereitschaft seiner Personalmanager, aktiv und vorausschauend zu agieren. Das zeigt die DDI-Studie "The Global Leadership Forecast 2014/2015", die den finanziellen Erfolg von Unternehmen weltweit untersucht. ...
 
Architects of the social enterprise
29.08.2014
As South African companies move to adopt social business software, the title of 'chief collaboration officer' has entered the business lexicon. You've seen the ads: "Company on social transformation drive needs chief collaboration officer. Board-level position." It is, to borrow a social media phrase, a WTF moment. Where does this beast suddenly hail from? What confluence of trends called it into existence when only last year we were trying to figure out how to keep Facebook from ruining productivity? Keep calm, it's the CCO, the ...
 
How Future of Work, Appreciative Inquiry and Working Out Loud Connect With #ESN
29.08.2014
The movements of Future of Work, Working Out Loud and Appreciative Inquiry are all connected with overlapping ideas. But how do they overlap and what role does an Enterprise Social Network and other networking technologies play in enabling or accelerating the realization of these movements? The fundamental overlap is about contribution Future of Work Working out LoudRaising the contribution rate of employees and their satisfaction at work and spreading this to customers is, I suspect, the key point of intersection of Future of Work, Appreciative Inquiry, ...
 
The ethics of social learning and working out loud
29.08.2014
"A Social Learning Practitioner is a learning professional who encourages, enables and supports knowledge sharing and collaboration across their organisation - not just in training. He/she is a role model, leading the way by showing the business what it is to be social, and modelling the new knowledge sharing and collaboration practices that are required for the modern business to operate effectively in the modern world." - Jane Hart - I'm a huge fan of social learning, working out loud, connecting with people on Twitter and other public social media ...
 
From Looking Digital to Being Digital: The Impact of Technology on the Future of Work
29.08.2014
Overview Companies are finding it challenging to capture the full value of revolutionary breakthroughs in digital technology. Many have used digital technology to drive down costs and become more efficient, which is akin to "looking digital," an important but surface-level change. Some, however, are taking things further and transforming data into new revenue and new sources of value. This more pervasive change is what we mean by "being digital." To move from looking digital to being digital, companies must engage in a deep shift in the way they do ...
 
Enterprise 2.0 als Change Management Prozess - Wandel in HR und Management
28.08.2014
Zum Wandel ihres Unternehmens hin zu einem Enterprise 2.0 kamen wir auf der diesjährigen Mitteldeutschen Personaltagung ins Gespräch mit Regina Wünsch, Director Human Resources & Legal Affairs bei der pfm medical ag. "Change Management und Neues Arbeiten" ist eines der zentralen Strategieprojekte in dem stetig wachsenden, global operierenden Industrieunternehmen der Medizintechnik, welches mit hoher Begeisterung von Führungskräften und Mitarbeitern vorangetrieben wird. Erfahren Sie hier im Interview mit Fr. Wünsch mehr zu ihrem Vorgehen und ihren ...
 
Warum ist Unternehmenskommunikation so langweilig?
28.08.2014
von Gunnar Sohn - Immer mehr Firmen setzen auf eigene Blogs. Wenn sie ihren Mitarbeitern aber keinen Spielraum erlauben, lässt das Ergebnis zu wünschen übrig. Viele Unternehmen haben heute einen Blog, aber kaum Kommunikation, beklagt der Berater Christian Henne. Gleiches gilt für die Präsenzen auf Facebook oder Google Plus. Abschalten wäre die naheliegende Entscheidung, wenn nicht die meisten Organisationen einen Gesichtsverlust fürchten würden. Man könnte es allerdings auch mit einer anderen Kommunikationskultur versuchen: "Man braucht gute Schreiber, ...
 
Corporate Blogs funktionieren doch! - Wenn man sie lässt!
28.08.2014
"Mal ehrlich - Corporate Blogs funktionieren nicht!" - So titelte vergangene Woche ein Beitrag von Kollege Christian Henne von HenneDigital. Dann kam auch noch beim Barcamp Köln in der Session von Lars Hahn die Frage auf "Lohnt sich ein Corporate Blog?". Es brennt mir schon seit Christians Artikel unter den Nägeln, etwas dazu zu sagen. Ich habe schon vor einiger Zeit einmal aufgeschrieben, wieso Corporate Blogs für mich das Herzstück einer digitalen Kommunikationsstrategie darstellen können. Wenn sie richtig angegangen werden! Christian Henne hat in ...
 
Why Social Business tools will fail without a Dotted Line Culture!
28.08.2014
As leaders embrace the importance of culture and community in building a brand the focus and value of a brand is now shifted to the place it's supposed to be, the people! The word "Social" in social business is the major change that leaders and brands must embrace which means a new focus must be made on improving who, how and why we communicate. Before we get into designing a culture that embraces this shift in communication and collaboration we must first understand the technology and innovation that are driving this change. Technology and innovation ...
 
Intranets Reimagined: Did we just statistically prove the case for a Social Intranet?
28.08.2014
by Andy Jankowski - In partnership with the Worldwide Intranet Challenge, we've applied econometric principles to the results of over 200 intranet surveys and statistically pinpointed which intranet attributes most impact a user's perception of their intranet. This third post in this seven week series is focused on the data analysis of "intranet usage" factors - showing which intranet usage activities have the biggest impact on how employees view their company's intranet. Confirming the Basics There are certain basic things employees have come to expect ...
 
How Collaboration is Operationalized
28.08.2014
Social business, as an enterprise-wide endeavour focused on collaboration and engagement, has to include thorough processes and structures for such things as strategy, change management, governance, architecture, cross-company and cross-functional communication and coordination, federated organisation, change control, pilot projects, and outsourcing selected areas. What a Social Business implementation requires The implementation of social business requires clear strategy, business buy-in, good project management, change management, training, strong ...
 
Enterprise Social Media Account Management: Taming Your Enterprise Social Media Presence
28.08.2014
Your boss has just asked you to inventory all the social media accounts used across the enterprise. On the surface, enterprise social media account management may sound simple to your boss but you know it's nothing but.... That's because social media points-of-presence (POPs) can be created by anyone at any time without any form of control or oversight by you or your team. In most organizations, social media use initially grew organically, without centralized coordination. Many brands are now taking a more strategic approach - but the use (and in some ...
 
Manage Inbox Overload with In App Collaboration
28.08.2014
According to Forbes "the average person spends 13 hours a week just reading and processing email." But over the past few years things have started to change. In-app communications is trying to take people out of their inboxes by sending messages within the context of specific applications. The decrease in email is starting to happen in the enterprise as adoption of collaboration tools rises. A good example of this is the BG Group, an international oil and gas company. In an interview with Computing, their CIO Angus McCallum noted: "Collaboration tools ...
 
Will enterprise social networking lock down opinions?
28.08.2014
by Adi Gaskell - The various enterprise social network applications that are flooding the market are designed to foster a spirit of collaboration within the organizations in which they're deployed. Central to this collaboration is of course a culture whereby people feel confident and empowered to offer forth their opinion on a wide range of issues and topics, deploying their knowledge where it is best suited. Suffice to say, the rise of social networks in the public sphere has been much swifter than that in the enterprise sphere, so are there any cross-over ...
 
Enterprise 2.0 Vortrieb - Drei Vorteile und drei Nachteile für den Wandel (Teil1)
27.08.2014
von Sebastian Thielke - Wenn man ein Unternehmen mit seinen Akteuren, Beteiligten und Zaungästen betrachtet, dann stellt man schnell fest, dass man es nicht mit dem homogenen Uniformwesen der Wunschvorstellung zu tun hat, nein man hat ein Gespinst von Charakteren, Verhaltensweisen und Marotten vor sich, dass einen eigenen kleinen kulturellen Korridor in unserer Wahrnehmung darstellt. Genau dieser Korridor bietet den Verantwortlichen beim Wandel eine Vielzahl an Vortrieb aber auch an Stolperfallen. Die drei Nachteile - Enthusiasmus, Social Media Erfahrung ...
 
Neue Mail-Konzepte für die Arbeitswelt: E-Mail-Systeme werden zum "Socialized" Info-Pool
27.08.2014
von Barbara Koch - Facebook, Twitter und WhatsApp erfreuen sich zunehmender Beliebtheit. Hat die E-Mail damit ausgedient? Wohl eher nicht, wenn man den Arbeitsalltag in Unternehmen betrachtet. Was in Sachen E-Mail aber nottut, ist eine intelligente Runderneuerung. Die Zukunft liegt in der "Socialized" E-Mail mit Analyseeigenschaften. Wer schreibt in Zeiten von Facebook, Twitter und WhatsApp denn überhaupt noch E-Mails, möchte man fragen. Überraschend viele, lautet die Antwort. Vor allem im Geschäftsleben ist die E-Mail weiterhin die Nummer eins unter ...
 
Servicewüsten entstehen durch Führungswüsten
27.08.2014
von Anne M. Schüller - Kundenorientierung garantiert? Blind und taub für die Belange der neuen Generation glauben viele Manager doch tatsächlich, schon ganz schön weit zu sein. Dabei liegen Selbstbild und Fremdbild bisweilen richtig weit auseinander. So meinen einer Studie von Bain & Company zufolge 80 Prozent aller Unternehmen, ein herausragendes Kundenerlebnis zu bieten, aber nur acht Prozent ihrer Kunden stimmen dem zu. Der Gap zwischen Selbstbild und Fremdbild Der Kunde an erster Stelle? Kundennähe in der Chefetage! "Go and see for yourself!" ...
 
Das Zeitalter der Empathie
27.08.2014
Die meisten Unternehmen orientieren sich immer noch zu sehr an alten Ideen des Kapitalismus. Doch langsam entwickelt sich ein neuer Managementstil, in der die Empathie im Mittelpunkt steht. Ein Rückblick und Ausblick. Das Unternehmen als Maschine - diese Metapher aus den Anfängen unseres Industriezeitalters wirft nach wie vor einen langen Schatten auf unsere heutige Sichtweise des Managements. Und das ist nicht die einzige tief in unserem Denken verankerte und nur selten kritisch unter die Lupe genommene Vorstellung, die sich auf die Führung von Unternehmen ...
 
How to make your intranet worthy of trust
27.08.2014
According to the Great Places to Work Institute, which compiles the annual list of the Best Companies to Work For, trust is "the defining principle of great workplaces." When my former company conducted a comprehensive internal survey a few years ago, the corporate intranet was ranked as the most trusted source of important information about the company. Other sources, including top leaders, direct supervisors, and co-workers, lagged far behind the intranet. At first, I was confused by this result. How could a digital environment be more trusted than ...
 
The dangers of a closed mind
27.08.2014
by Rachel Miller - How many times do you hear phrases like "Oh no we tried that and it didn't work" "Social media? Definitely not right for us" "I just know without trying that x,y,z wouldn't work here, we're far too complicated".... Sound familiar? I regularly have discussions with clients and people in my network who are looking for advice and guidance to help them break down barriers inside their companies, start conversations and shift mindsets in their workplace. Through this article I'm going to examine something I think stops companies from being ...
 
Put the Company's Interests Ahead of Your Unit's
27.08.2014
Imagine that you're running retail banking for a large, diversified financial services firm. You are focused on and rewarded for building the retail business. You're a tremendous success. The CEO makes you part of the senior executive team. You're still heading up retail, of course, and you have a few team members who are vital to making your numbers. But they might also help another division land some big accounts that will make a bigger difference to the enterprise as a whole over the long run. As the leader of the retail business, you are, naturally, ...
 
Reflecting on reflection
27.08.2014
by Harold Jarche - Missing from most workplaces today is any time for reflection. Even events that are designed to promote learning, like the ubiquitous professional conference, ignores time for reflection. In these discrete time-based events, there is little time for reflection. Presenters hold back their knowledge in order to "deliver" it just before the big official presentation. This presentation is followed by some immediate questions, discussions, and a quick break. Then it's off to see the next presentation. Reflection, if it occurs, comes much ...
 
McKinsey: Der Mehrwert eines Social Intranets in Zahlen
26.08.2014
Dass ein Social Intranet einen Mehrwert für Unternehmen darstellt, indem es Prozessabläufe verbessert und Entscheidungsfindungen beschleunigt, ist ein häufig vorgebrachtes Argument für die Einführung eines solchen Netzwerkes. Viele Unternehmen erkennen diese Vorteile auch bereits, trotzdem gibt es häufig Vorbehalte gegen die Einführung eines Social Intranets. Denn während die Kosten relativ klar sind (Lizenzgebühren, bei anderen Anbietern zusätzlich Hosting- und Wartungskosten), ist das Einsparpotential zunächst unklar. In diesem Blogpost versuchen ...
 
Die Killer-Anwendungsfälle des Social Business #5: Wissensmanagement
26.08.2014
Nachdem ich zuletzt über Social Business und die Killer-Anwendungsfälle des Social Networking, der Social Collaboration sowie der Kommunikation, Koordination und des Support berichtet habe, schließt sich im fünften und vorletzten Teil dieser Reihe eine Betrachtung der Killer-Anwendungsfälle des Wissensmanagements an. Dass auch das Wissensmanagement im Unternehmen ein Social Business-Thema werden kann, ist wenig verwunderlich. McKinsey hat bereits im Jahre 2012 ermittelt, dass 77 Prozent der Mitarbeiter durch die Einführung von Social Software im Unternehmeneinen ...
 
Was macht eigentlich ein Social Business Engineer?
26.08.2014
von Patrick Hofer - Der Begriff "Social Business Engineering" ist ein Wortspiel aus Social Business, Business Engineering und Social Engineering. Die Mission des Social Business Engineers besteht darin, Organisationen vom Industriezeitalter in die Wissensgesellschaft zu führen. Indem Strategien, Prozesse und Systeme auf die Bedürfnisse von vernetzten Menschen ausgerichtet werden. Und dabei gleichzeitig die Mitarbeiter befähigt werden, neuartige Denk- und Zusammenarbeitsformen zu internalisieren. Mit dem Ziel, sich als Unternehmen über kreative digitale ...
 
Mehr Narrenfreiheit in Organisationen wagen
26.08.2014
von Gunnar Sohn - Beschränkt sich die Wirkung von Social Media unternehmensintern nur auf den Trend "Bring Your Own Device" und auf die Frage, ob den Mitarbeitern im betrieblichen Alltag der Zugang auf Facebook, Twitter oder Google+ gewährt wird? Wohl nicht. Der Druck in Organisationen jedweder Art wird immer größer, das private Nutzungsverhalten im Social Web auch in die berufliche Welt zu transferieren. Eine Beschränkung auf Gadgets und Social Media-Accounts greift dabei allerdings zu kurz. Denn es geht im Social Web um Partizipation, Offenheit, Transparenz ...
 
Getting Beyond "Why We Should Collaborate"
26.08.2014
by Rawn Shah - After hearing from readers on my LinkedIn post, "What's Wrong with Enterprise Collaboration, a Parable", I thought I would word out the three different lessons in the story. The first two may be obvious if you are experienced in Sales, or work in internal organization transformation but I'll word them out here. The third really gets to the heart of getting more value out of your collaboration, and building the collaboration skills of employees in your organization (and likewise what you need of your collaboration software system). ...
 
Organizing the networked enterprise for change
26.08.2014
Executives confirm that companies' use of social tools is mainstream, though untapped value remains. The companies reaping the greatest benefits are especially good at implementing organizational practices that enhance these tools' value, but even they have room to grow. Year after year, majorities of participants in our research on social technologies have reported that their organizations use such tools in their business and that they see measurable benefits as a result--and according to our latest survey, these patterns continue. For the first time, ...
 
The Magic of the Connected Enterprise
26.08.2014
In this episode I discuss with Jim Claussen, IBM Social Business Practice, what is a connected enterprise and why it's good for business. We began our discussion with a definition of the connected enterprise. The connected enterprise is any organization in private industry or government that combines the culture of openness with the technology of an enterprise collaboration platform. The purpose of the connected enterprise is to allow people to connect and work together in an open and unified manner to tackle problems and work collaboratively across ...
 
How To Hire The Best Social-Media Director For Your Business
26.08.2014
In 2007, when Ford hired Scott Monty as head of its social media, it made CMOs look up and take notice. In his seven-year tenure, the respected blogger and social-media expert transformed the automotive giant. It went from being a company that fought one social-media crisis after another, into a social star. Here are 10 ways to do the same for your business... Social media is evolving. It's becoming more nuanced and fragmented. The tools we have to help us manage it grow like kudzu. So keeping track of everything and integrating it into company life ...
 
The Pros and Cons of CEO Blogs
26.08.2014
Should your CEO be blogging? Should your CEO have a blog separate from your company's blog? Although it does depend on sector, it's an increasingly important question, since many CEOs are emerging (or are already well established) as the 'public face' of the organizations they lead. Richard Branson (Virgin Group), George Colony (Forrest Research), Mark Cuban (Dallas Mavericks) and Martha Heller (Heller Search Associates) are only a few of the many chief executives who have successfully taken to digital media to communicate on a more informal basis to ...
 
Want to make a difference at work? Try this one thing now and then
26.08.2014
All too often, organizations consist of groups of islanders who are not really aware of what's happening on the islands around theirs. You're on different floors, in different departments, locations, silos - probably with good reason, but it can be invaluable to bring these islands into contact with each other. Want to build bridges? Because that's how you can make a difference. Just translate your actions to a couple of words: start Working Out Loud. 'Working Out Loud' is on the rise Stimulating the shift: emphasize the benefits ...
 
Social Employees - Werden sie bald Recruiter und Vertriebler ersetzen?
25.08.2014
Mit der zunehmenden Bedeutung von Social Media wird es für Unternehmen immer wichtiger, sich auch eine gute Position an der digitalen Front ihrer wichtigsten Märkte zu erkämpfen und zu behaupten. An jene digitale Front ihrer Absatz- und Arbeitsmärkte entsandten Unternehmen bis vor Kurzem noch ausschließlich Leute aus PR und Marketing, die sich vor allem auf die Massenkommunikation verstehen. Das könnte sich mit einem neuen Typus von Mitarbeiter bald ändern, dem "Social Employee". Unternehmen beginnen allmählich zu verstehen, dass es von entscheidendem ...
 
Mitarbeiterloyalität: Ist sie noch zu bekommen? (Teil 1)
25.08.2014
Mitarbeiterloyalität? In vielen Branchen ist sie zu einer bestaunenswerten Rarität geworden. Längst ist der ständige Wechsel Normalität. Doch angesichts der Talenteknappheit am Arbeitsmarkt wären loyale Mitarbeiter wichtiger als jemals zuvor. Das ist bitter: In manchen Branchen gleicht die Fluktuationsrate schon beinahe der eines typischen Schnellrestaurants: Komplettaustausch der Belegschaft einmal im Jahr. Auch in den meisten Führungsetagen geht es zu wie im Taubenschlag. Die durchschnittliche Bleibezeit eines CEO beträgt weniger als fünf Jahre. Sales- ...
 
Wie schlimm ist Silodenken ... für den Unternehmenserfolg, für Innovationen?
25.08.2014
Wie schlimm ist Silodenken? Bremst es den Erfolg der großen Organisation oder wird es gar zum Todesurteil?? Silodenken bedeutet starkes Abteilungsdenken und auch Handeln, es hapert an der grenzenlosen Zusammenarbeit. Man zieht nicht an einem Strang um an einer gemeinsamen Lösung zu arbeiten und um die gemeinsamen Unternehmensziele zu erreichen. Klingt irgendwie schon etwas erschreckend. Silodenken ist aus meiner Sicht ein sehr unterschätztes Phänomen in größeren Unternehmen, das unnötig viele Barrieren in Richtung Unternehmenserfolg aufbaut. Das untermauert ...
 
Blogparade: Warum ich Blogs mag und es sich lohnt zu bloggen
25.08.2014
von Klaus Eck - Obwohl es seit vielen Jahren Blogs und Blogger gibt, wird immer noch darüber diskutiert, ob sie überhaupt Sinn machen. Eine eindeutige Antwort darauf kann es nicht geben. Denn es gab und gibt nicht wirklich eine Blogosphäre und DIE Blogger. Dazu unterscheiden sich die digitalen Akteure und ihre Projekte viel zu sehr voneinander. Als Gründer und Autor des PR-Blogger kann ich kaum verleugnen, dass ich Blogs insgesamt gut finde, um nicht zu sagen, dass ich sogar begeistert vom Bloggen bin. Das ist sicherlich ein Grund, warum ich seit rund ...
 
Content Development is No Walk in the Park
25.08.2014
In all of the project talk and planning around usability, design, technologies, etc., it's easy to lose sight of the content and the fundamentals that drive it. Those other elements are important to a website project, but content drives the project. The problem is when content development becomes a line item, it gets treated like one. Anyone who's worked in the trenches in publications management appreciates that "develop content" cannot translate the level of sustained effort required from your writers, editors and analysts to create content (information) ...
 
New study shows what really makes people more collaborative
25.08.2014
Back in the 16th Century, Sir Francis Bacon (arguably) coined the now-famous Latin quip: "Scientia potentia est" (i.e., "Knowledge is power"). And while the phrase can have a very noble interpretation, it's more often a justification for withholding information to gain an advantage over others. For centuries, this approach was very effective against external enemies. But when this kind of "information hoarding" is used against people within a single organization or business -- that is, people ostensibly on the same side -- it can have far-ranging and ...
 
Corporate Culture And The Internal Office Communications Clash
25.08.2014
A lot has been made of organizations aiming to reduce silos, encourage collaboration and communication among employees, and move towards a flat structure. Two technology trends make this all possible. Unified Communications and instant messaging systems such as Microsoft Lync 2013, now show us when everyone is online so we may connect instantly for a chat or even video. Enterprise Social Networks (ESN) such as Jive, IBM Connections, Salesforce Chatter and others, allow us to work collaboratively and more efficiently. They owe their popularity in large ...
 
What's wrong with keeping knowledge in people's heads?
25.08.2014
by Nick Milton - he default approach to managing knowledge which many companies use, is to keep knowledge in people's heads, and to move the knowledge where it is needed by moving the people, not by transferring the knowledge. Three wise monkeys by Anderson Mancini on Flickr In this old model, knowledge is owned and held by the experts and the experienced people. Knowledge is imported to projects by assigning experienced people as members of the project team. Knowledge is transferred from site to site by transferring staff, and by using company experts ...
 
Free dashboard to measure social business champions' impact
25.08.2014
Eventually, social business - or the commercial use of social media - is the responsibility of all of a company's employees. However, when you're implementing social business in an organisation, you'll quickly find out that not every employee understands the commercial opportunities of social media and that not every one is equally willing and able to actually use their own social media accounts as business tools. This doesn't have to be a problem... Invest your time and energy in the social business champions, employees that understand social media's ...
 
Compare IBM Collaboration Software: Engage anytime, anywhere with employees, customers and citizens
25.08.2014
IBM enterprise social software provides business collaboration capabilities including communities, profiles, file-sharing, blogs, wikis, bookmarks, content management, IM, online meetings, audio and video chat, email, calendaring and more. Delivered on cloud, on premises or as a hybrid, it integrates with what you have today -- and will have tomorrow. IBM vs Microsoft IBM vs. Jive Software IBM vs. Salesforce.com [...] ...
 
Checkliste für das tägliche Social Media Management
22.08.2014
Als Social Media Manager betreut man häufig mehrere Online Auftritte eines Unternehmens. Hinzukommen verschiedene Tools, Freigabeprozesse und viele weitere Aufgaben. Hier kann man sehr schnell den Überblick verlieren und sollte sich deshalb eine Checkliste, also einen täglichen Ablaufplan für das Social Media Management erstellen. Wir haben hierzu ein paar Tipps damit die Social Media Arbeit kein "24h - 7d x 52w-Job" wird. Das "Gute" ist, als Marketer ist man damit nicht alleine, wenn es heißt rund um die Uhr Mails, Social Networks, Benachrichtigungen, ...
 
Why Social Networking is Healthy in the Enterprise
22.08.2014
When people first became active in social networking around 2008 or 2009 (for some prior to that), most businesses took notice but wondered what, if any value there might be in this new way of communicating and engaging. Most businesses' IT organizations blocked social networking sites like Facebook, Google+, Twitter and even LinkedIn. The thinking was that employees spending time on social networks were wasting time, and therefore being unproductive. Oh, how times have changed. Today the ESN - Enterprise Social Network - is fast becoming the norm, ...
 
Community the fluid between employee advocacy, social business and digital marketing
22.08.2014
Although employee advocacy programs, social business solutions and digital marketing leaders talk about the importance of community are they willing to do what is necessary to establish a community or will they force managers to create networks and implement software to mitigate people and culture problems? Social Business requires connected internal and external communities! Establish a Community or build a Network? 4 community pillars for employee customer relationships! Trust Culture Training Community Leaders Rethink how you measure success in social ...
 
Social Media: Enterprise Content or Customer Relationship Information?
22.08.2014
Although 93 percent of marketers are using social media for business, this successful adoption is creating issues for content management, Christine Parizo writes in TechTarget. While enterprise content management (ECM) systems have historically been a location for reviewing and archiving business communications, customer relationship management (CRM) software can be a better fit for social conversation tracking, especially when multiple channels are employed. Responsibility for content creation and customer engagement through social media can cross ...
 
Planting the Seeds of Social Success: The Tree
22.08.2014
This post was written by Dawn Wayt, Director of Marketing and Head of Social at American Greetings. Dawn was recently featured in our eBook Without Infrastructure, You Can't Be Social. Get your free copy here. Establishing a social infrastructure is critical to effectively mobilize cross-functional resources and engage consumers on behalf of your brand(s). With a clearly defined organization, social partners around your office or around the world can put a face on your brand, facilitate personal interactions with consumers, meet their needs, respond ...
 
How a Manager Can Promote the 'Future of Work'
22.08.2014
What does the term a "new way to work" signify? My company, Unify, posed that question to 961 professionals scattered across the globe and found in the results (published in June) that for 47 percent it meant "working where I want to work" and for 43 percent it meant "working when I want to work." For 39 percent it meant "working in a flatter more collaborative organization," while 32 percent said the new way to work means "working on virtual teams that form and disband as needed." These numbers will only grow as more "anywhere workers" realize the ...
 
Who should lead a social collaboration initiative?
22.08.2014
I blogged recently about how I thought HR should play a more central role in social collaboration initiatives (and it prompted some interesting discussions/debates!), so I thought this month I'd focus on who is currently driving this trend within organisations. It's a question I'm asked a lot - who should lead a social collaboration initiative? - and it's one of those questions that it's difficult to answer generally and concisely because it depends very much on the specific organisation: its structure, its culture, and also ...
 
How to Organize your Social Business: A Guide to Social Media Integration for Enterprises
22.08.2014
Every enterprise has unique social media-related uses and strategies. But regardless of the scope or size of the organization, social media efforts will stagnate if not encouraged to grow across the enterprise. Where it made sense in the early days of social media to focus on traditional areas like PR and Marketing, it has proven to be a huge asset in Sales, HR, Customer Service, and Product Development. And this need for scalability will only grow as social media for business is adopted en masse. It's important to have a plan around implementing a ...
 
How to Choose the Best Social Network for Your Business
22.08.2014
When I started at Buffer, I was given permission to make mistakes, to ask forgiveness rather than permission, to always test everything. So I'd like to give you all some permission as well. You have permission to pick and choose your social networks. In fact, often times it may be best not to be on certain social networks, perhaps because of the time it takes to do social right or because your customer personas don't fit with a particular network. When you're choosing which social networks to be involved with, it's okay to be picky. You have my permission. ...
 
Personal Knowledge Mastery - As an Innovative Knowledge Transfer (KT) Strategy
22.08.2014
I received the following question about my last post titled Positive Mental Health - Research Mapping Project - "what aspect of your innovative knowledge exchange (KT) are you proposing to speak to?" I struggled with responding to this question as knowledge transfer is a concept that didn't resonate with my approach or thinking as I formulated the project. (see end of this post for more on knowledge transfer) I designed the project using the following frameworks and building blocks (drivers): Personal Knowledge Mastery PKM; Community Based Research ...
 
Social Media als PR-Instrument in der B2B-Kommunikation
21.08.2014
von Natascha Ljubic - Oft werde ich gebeten als Interviewpartner bei Diplom- und Masterarbeiten für Fachhochschulen zum Thema Social Media, meine Praxiserfahrungen einfließen zu lassen. Hier das Interview der Studentin Katharina Mitterlehner (KM) zu ihrer Masterabeit mit dem Thema: "Social Media als PR-Instrument in der B2B-Kommunikation" KM: Danke, dass Sie sich die Zeit genommen haben und mir für ein Interview zugesagt haben. Könnten Sie zum Einstieg kurz erläutern, was Sie beruflich machen und welche Rolle Social Media dabei spielen? NL: Mein Name ...
 
New Work, Aufgabe 2: Kollaborative Strukturen implementieren
21.08.2014
von Anne M. Schüller - "Arbeitet zusammen"-Appelle bringen rein gar nichts, solange es Rennlisten, eingleisige Incentive-Programme und Profitcenter-Denke gibt. Kollaboration heißt miteinander statt gegeneinander - über alle Abteilungsgrenzen hinweg. Wir brauchen inspirierende Freunde, verlässliche Verbündete und unternehmerisch helfende Weggefährten in einer sich zunehmend vernetzenden Welt. "Überkreuzbefruchtung" wird das bei Apple genannt. Wenn Unternehmensorganisationen hingegen auf Konkurrenz statt auf Kollaboration aufgebaut sind, dann werden "die ...
 
4 Secrets for Building a Social Business From the Inside Out
21.08.2014
When talking about the explosive growth of social media, there may be nothing I hear more from small- and medium-business owners than this: "We know we need to get involved in social, we've tried! Our team just doesn't buy into it. They have a way of doing things, and it's really hard to change." Like a perfectly thrown dart, this nails the bull's-eye and simultaneously it depicts why many entrepreneurs are struggling to make social work for them. But before I make what would seem to be the easy application of blame on the employees, I'm going ...
 
Intranets, culture and Virtual HRD
21.08.2014
One of the on-going intranet debates is whether intranets have a role to play in supporting organisational culture. There is a substantial amount of anecdotal information (there always is around intranets!) but very little in the way of well-grounded research. Reading my way through the current issue of Advances in Developing Human Resources I came across a paper entitled How an Intranet Provides Opportunities for Learning Organizational Culture: Implications for Virtual HRD by Dr. Elisabeth Bennett at Northwestern University, Boston. Virtual HRD is ...
 
"The Digital Workplace in the Connected Organization"
21.08.2014
by Gloria Lombardi - The 8th annual study by Researcher Jane McConnell, seeks to understand how an organisation, its people and tools are shaping new ways of working. "The digital workplace is much more than technology. It is a blend of capabilities, enablers and above all, mindset" - Jane McConnell, The Digital Workplace in the Connected Organization In her 182-page report, Jane McConnell examines how the digital workplace impacts and is impacted by organisational processes, structures, leadership, culture and mindset. After surveying over 300 organisations ...
 
Is Quality Content Worth the Cost?
21.08.2014
"We have made a decision and although it was an extremely hard one, we've decided to go with a different agency. This was based purely on cost and what made the decision even more difficult was the fact your content was in actual fact slightly better," - a recent prospect. Sometimes prospects ask for sample content when they are looking for a long-term relationship with us as a content marketing agency. We typically steer clear of these requests because the amount of ramp up time required to create quality content is just too much to deliver for free. ...
 
Dos and Don'ts of Building Your Brand Through Blogging
21.08.2014
A business blog for your brand is one of the most important tools in your marketing arsenal. Sure, you've got all the statistics to support the need for a blog, such as 55% more traffic and costs of 62% less per lead. What you may not realize, however, is that blogging is imperative for your brand. This is your way to share your vision with the world or, more specifically, your buyers. Now that you understand the real reason behind starting a blog, how can you ensure you build your brand rather than tearing it down? Here are some simple dos and don'ts ...
 
How to Give your Social Presence a Quick Needed Boost
21.08.2014
by Walter Adamson - Every day I read in the financial press or pick up off Twitter or meet casually people who have knowledge and insights which deserve to be shared. You can see straight away that they could have a good audience, and build a useful base of relevant followers both in business and personal terms. However when I check their social presence I often find it lacking - too immature, perhaps inactive, lacking the reach. If I am talking with them they often say that they'd like to do more but not sure about how to build their network and ...
 
Social Media Strategie: Wenn weniger mehr ist
20.08.2014
Auf mehreren Hochzeiten zu tanzen ist schwierig. Viele Unternehmen unterschätzen den Aufwand, den die Implementierung von Social Media in das Unternehmen mit sich bringt und machen sich selbst das Leben schwer, indem sie den zweiten Schritt vor dem ersten machen. Zu viel auf einmal zu wollen ist gefährlich und manchmal ist weniger mehr. Wurde noch vor wenigen Monaten die Implementierung von Social Media im eigenen Unternehmen bejubelt, macht sich nun die Ernüchterung breit: Wenige Fans auf Facebook, kaum Zuwächse auf Twitter, mangelnde Interaktion im ...
 
Die 7 unternehmerischen Schlüsselaufgaben für morgen - Aufgabe 6, Teil 2: Sich digital transformieren - Corporate Social Software integrieren
20.08.2014
von Anne M. Schüller - Gott sei Dank schenkt uns die fortschreitende Digitalisierung nicht nur Zahlensalat, sondern auch Unterstützung, wenn es um den innerbetrieblichen Wandel geht. Die entsprechenden Tools sind schon lange verfügbar, sie werden allerdings noch viel zu selten genutzt. Sie sind Spiegelbild der öffentlich zugänglichen Social-Media-Tools und als firmeninterne soziale Netzwerke auch unter dem Begriff Social Intranet bekannt. Sie werden zur Projektkoordination, zum Wissensmanagement und zur interaktiven Kommunikation eingesetzt. Sie ermöglichen ...
 
Social Business Platform Enhances Collaboration
20.08.2014
Schneider Electric consolidated more than 24 systems into one platform that reaches across IT environments, radically changing the way people work and interact. Communication and collaboration are at the center of today's business environment, and the stakes grow exponentially for a large multinational conglomerate. At Schneider Electric, which operates in 110 countries under brands such as APC, Pelco and PowerLogic, the need to connect upward of 160,000 employees--and present a unified face to customers and business partners--has led to a comprehensive ...
 
Social Networks Scale, When Will Social Tools?
20.08.2014
by Stowe Boyd - I've observed a curious arc in the discourse around social networks, especially in the past few years since open (or "consumer") web applications like Facebook and Twitter have gained hundreds of millions of users. The discussions about how we live and work in social networks in real life have changed, and in a subversive way. The enormous scale of these tools have led us to consider the world as an unbounded single network, while in fact we operate in many distributed and discontinuous social networks. The Rippling Out of Networks Distinguishing ...
 
Leaders Beware Of The Rapid Decision Cycle Driven By Social Business Software
20.08.2014
by Anthony Zets - Just as the modern 24 hour news cycle has changed the pace of government decision making, so Enterprise Social Networks (ESNs) are speeding up the pace of an organisation's decision cycle. Those who cannot keep up may be left out-of-the-loop and ultimately become irrelevant. Managers and leaders must learn to master online social skills before they are simply circumvented by the pace of change. The introduction of 24 hour TV news channels like CNN and then with internet-based news reporting, Facebook and Twitter et al changed a government's ...
 
How To Promote Continuous Learning In Your Organization
20.08.2014
When it comes to effectively leading teams and organizations in today's fast-paced, 24/7 global economy, it's becoming more and more evident that the days of command-and-control leadership are well behind us. That - to paraphrase the quote above - organizations need leaders who don't just explain or demonstrate the relevance of their vision to those they lead. Rather, what organizations require are leaders who can inspire employees to commit themselves wholeheartedly to making this vision a reality. It's a recurring theme found in some of the talks ...
 
Keine Kontrolle im Social Business ist (k)eine Lösung
19.08.2014
Social Business ist kein Modebegriff, sondern zunehmend Realität. Unternehmen, die den Einsatz von Social Software planen oder bereits nutzen, müssen sich zwangsläufig fragen, inwieweit sie die Kommunikation reglementieren wollen oder müssen. Die Angst vor einem Kontrollverlust ist groß. Soll ein Mitarbeiter erst eine Genehmigung anfordern, um neue Arbeitsbereiche, Projekte oder Wikis mithilfe der ihm zur Verfügung stehenden sozialen Technologien zu erstellen? Wissen ist Macht. Diese Erkenntnis setzte sich im Zeitalter der Aufklärung durch den englischen ...
 
Social-Business-Lösungen bei IBM
19.08.2014
von Barbara Koch - IBM ist einer der Vorreiter der sogenannten Social-Business-Bewegung. Doch während manch anderer Lösungsanbieter sich selbst nur oberflächlich mit den dahinterstehenden Prinzipien beschäftigt, verkauft "Big Blue" Social Business nicht nur, sondern lebt es auch - und das bereits seit vielen Jahren. Eine 2012 unter CEOs durchgeführte Studie von IBM hat gezeigt, dass in den Führungsriegen weder das Web 2.0 noch Social Media besonders genutzt wird. So nutzten zum Zeitpunkt der Befragung gerade einmal 16 Prozent Social-Business-Plattformen, ...
 
Mal ehrlich: Corporate Blogs funktionieren nicht!
19.08.2014
von Christian Henne - "Facebook oder Corporate Blog?" - so lautet immer mal wieder die Headline über einem Fachartikel zu Social Media. Die Frage an sich ist sicher zumeist zuspitzend taktisch gemeint, dennoch zeigt sie ein völliges Fehlverständnis. Sie diskutiert von technischen Möglichkeiten her, von etablierten Werkzeugen. Dabei müsste etwas ganz anderes der Ausgangspunkt sein: Nämlich die Haltung eines Unternehmens zur digitalen Welt und eine eigene unverwechselbare Position in eben dieser Welt. Ich behaupte, die meisten Corporate Blogs in Deutschland ...
 
Liste der wichtigsten Social Media- und Online Marketing-Studien 2014
19.08.2014
Nachdem das letzte Jahr unsere "Liste der wichtigsten Social Media- und Online Marketing-Studien" so gut ankam, bieten wir dieses Jahr wieder die gleiche Übersicht aktueller Studien, Analysen, Reportings, Prognosen, etc. aus dem Social Media- und Marketing-Bereich. Zunächst noch zum Jahresanfang einige Rückblicke von 2013, bzw. Trends für 2014. Laufende (fast tägliche) Ergänzung in absteigender chronologischer Reihenfolge. Die Liste der Social Media- und Online Marketing-Studien von 2012 und 2013 findet ihr nach wie vor hier im Blog und auch eine Übersicht ...
 
Six Steps Towards Adoption of a Collaborative Culture
19.08.2014
Adoption of any kind of new initiative or technology within a business is paramount if it is going to work! And therein lies the problem. In today's hyper-connected, technology-driven world, most businesses can't resist the appeal of the latest and greatest technology offering. But what happens when the budgets have been secured, the best provider has been chosen, time and effort has been spent on integrating and advertising the product or software and then... nothing. No uptake, no adoption and before you know it the project is deemed a failure. The ...
 
12 Tips for Building a Successful Enterprise Social Network
19.08.2014
by Jeff Ross - Over the past several weeks I've written a dozen blog posts, each centering around one tip for building a successful enterprise social network (ESN). This post is a simple listing of the links to those 12 posts. I'm sure I'll revisit the subject and make modifications from time to time. For now, though, these represent the most important tips I would offer to those seeking to have a successful experience in starting or improving an ESN. I hope you enjoy and benefit from them. I would love to hear your feedback via comments on any of the ...
 
Gartner Identifies Eight Steps to Build a Compelling Business Case for Social Initiatives
19.08.2014
IT leaders planning to introduce or extend a collaboration and social software initiative may well need a more compelling business case to present to business leaders, according to Gartner Inc. Gartner has identified eight steps to help gain approval for investment in such initiatives. They involve via dialogue with business leaders and increasing the commitment of stakeholders. "As collaboration and social software initiatives are becoming more costly, complex and risky, IT leaders can't treat them as basic infrastructure rollouts, or simply assume ...
 
Bumper stickers at scale - taking executives social
19.08.2014
by Walter Adamson - We meet leadership teams which are still sceptical about the opportunity of social media / social technologies and yet we often find that through their cause marketing that they have produced bumper stickers or other paraphernalia for their staff. This provides a perfect segue into the opportunity for social media since both are aiming to spread the word - at scale. The good news - you believe in bumper stickers Why bumper stickers? Social media is bumper stickers on steroids Shift the mindset and go social if you want optimum ROI ...
 
Knowledge of process, knowledge of product, knowledge of customer
19.08.2014
by Nick Milton - Some companies make things, some do things, some maintain relationships. Process companies, Product companies, Client companies - different focus, different business, different approach to KM. OK, so that is an oversimplification - most companies are a mix of Doing, Making and Relationship Management; they have product departments where they Make things, and marketing departments where they Do things, and sales/service . However there are still three types of KM approaches; focusing on Product, Process and Client. The figure attached ...
 
The first principle of successful culture shaping - The Shadow of the Leader
19.08.2014
I wrote about the four reasons culture-shaping efforts fail in my previous post (Organizational culture has reached a tipping point, yet many culture change initiatives fail for four key reasons). But what makes them succeed? What makes some culture-change efforts successful where others become simply another 'flavor of the week' training session that never translates into real change? This is a subject of great debate and many theories exist. As we looked for the common denominator of success in the hundreds of culture-shaping efforts we have led at ...
 
Akzeptanz, Nutzen, Umsetzung: Internes Social Media wird scheitern
18.08.2014
Technikbegeisterte Manager führen Social-Media-Plattformen mit ein. Die Erwartungen sind hoch. Doch kaum ein Mitarbeiter nutzt sie. Es fehlen Business-Ziele. Über Enterprise Social Networking (ESN) könnte man in Abwandlung eines angejahrten Sponti-Spruchs sagen: Stell dir vor es ist Revolution, und keiner geht hin. Revolution deshalb, weil ja mit dem Einsatz von facebook- oder twitterhaften Werkzeugen zur Verbesserung der internen Kommunikation große Verheißungen verbunden waren - und noch sind. Wer ärgert sich nicht mindestens einmal am Tag über die ...
 
Social collaboration in a corporate context
18.08.2014
What is collaboration and is it important in a corporate context? Is collaboration relevant in a decision making context? Does social collaboration foster creativity? Does it create silos? These are some of the questions that bubble up when the subject of social collaboration in a workplace is brought up with friends or colleagues. Conversations about collaboration normally tend to branch out beyond the confines of 'social' so I'll structure it based on three pillars: Tools, Process and Data. But first, let us look at the history of social collaboration ...
 
What is the true value of being a social business? And other strikingly relevant questions answered.
18.08.2014
Ever since Ed and I launched Orca Social earlier this year we've been asked the same questions again and again. So I figure it makes sense to answer these questions in a FAQ style blog post (BTW: for some odd reason I love FAQs). Here it goes. Why focus only on large B2Bs? Why should companies do social from within? Why is Orca member based? What is the true value of being a social business? [...] ...
 
Social Behind the Firewall - Part 4: A Sampler of 3 Benefits
18.08.2014
Against a background of the communication challenges address in the first three posts in this "Behind the Firewall" series, social media tools have numerous benefits that enable it to address a wide scope of internal communications needs. Below is a sample platter of three key benefits from social tools: Real-Time Communication on External Business Issues Faster Dialogue for Employees Internally Organic and Engaging 21st Century Discussion [...] Like any good sample platter these benefits should whet your appetite for more benefits of social tools. ...
 
The Art of Measuring Social Network Adoption
18.08.2014
The precipitous drop in the Twitter stock price earlier this year created lots of debate of the value and viability of the company. Much of the criticism came from declining user growth and traffic. Clearly, there is a direct link between the revenue potential of the company and user adoption of its service. Similarly, the business value we can expect to realize from our enterprise social networks should correlate with our employee adoption metrics. Let's look at the user adoption metrics that the investors are focused on: User Growth Usage Frequency ...
 
42-Percent Growth for Enterprise Social Network Adoption Predicted Over Next Two Years, New Report Finds: Study Emphasizes Importance of Archiving Social Network Content
18.08.2014
A new report from Smarsh and Osterman Research, Managing Content in Enterprise Social Networks, identifies the rise in adoption of enterprise social networks, such as Microsoft Yammer and Salesforce Chatter, and provides recommendations for organizations to ensure content is archived. A survey of mid-sized and large organizations commissioned for the project found that by 2016, the number of companies using these internal social tools is expected to grow by 42 percent. "Our research shows a growing number of organizations are adopting enterprise social ...
 
Social Business Reality Check: The Elusive Executive Support
18.08.2014
Many change management and social business consultants will tell you this: to ensure success in your social business implementation, you must get broad executive support. It's a no-brainer, isn't it? You look across the landscape of social business implementations, and typically the ones that have achieved some degree of success have many key executives embracing the idea of the 3 Cs of social: collaboration, communications and connections. Thus, the equation is simple: executive support = social business success. But then, when it's your turn to implement ...
 
How To Develop a Social Media Command Centre Business Strategy
18.08.2014
by Walter Adamson - In Part 1 we reviewed the current state of Social Media Command Centres which we described as a "mixed basket" in terms of delivering business results. The leaders have achieved such positive business results that many have made substantial re-investments in their command centres in order to reap further benefits. The laggards are foundering. They have poor returns on their investment and difficulties in aligning outcomes with business goals, and are often in a state of shuffling the deckchairs on the Titanic. The key reason for ...
 
The main cornerstones of a KM approach
18.08.2014
by Nick Milton - Knowledge management is a large and complex field, covering many elements, and applied in many different ways (see my blog post on 50 shades of KM). However there are a small number of Knowledge Management components or modules which come up time and time again, and probably represent the cornerstone modules for KM. These modules are applied in different ways in different organisations, and use different processes, technologies and roles. Each of them delivers a certain amount of value; combined, they create a complete Knowledge Management ...
 
The future of work - A journey to 2022
18.08.2014
Tremendous forces are radically reshaping the world of work as we know it. Disruptive innovations are creating new industries and business models and destroying old ones. New technologies, data analytics and social networks are having a huge impact on how we communicate, collaborate and work. Many of the roles and job titles of tomorrow will be ones we've not even thought of yet. This report takes you on a journey to 2022 and explores how the changing business landscape will impact your people management strategy. What path will you take? ...
 
Getting your company/organization/unit to collaborate better
15.08.2014
I'd like to share some interesting lessons learned from an exercise in improving collaboration conducted recently in a large public-sector organization. While this précis is not short, it really just scratches the surface, so contact me if you want to chat about it in more detail - I'd be happy to share. The order came from the top - find out why we're not collaborating enough and fix it! True, people were working in isolation much of the time, hiding work from others, re-inventing the wheel continuously, especially when possession of ...
 
15 Knowledge Management Benefits
15.08.2014
All organizations can benefit from their people sharing, innovating, reusing, collaborating and learning. Here is a list of 15 benefits which can result from knowledge management (KM) and enterprise social networks (ESNs). What would you add to this list? Enabling better and faster decision making Making it easy to find relevant information and resources Reusing ideas, documents, and expertise Avoiding redundant effort Avoiding making the same mistakes twice Taking advantage of existing expertise and experience Communicating important information widely ...
 
Social Business Use Cases
15.08.2014
Warum eigentlich Use Cases? Nur um eines direkt festzuhalten: Erfolgreiche Social Business Einführung ohne solide Use Cases funktioniert nicht! Warum können Sie in diesem Blogpost und hier nachlesen. Was sind Use Cases? Use Cases beschreiben Nutzungsabläufe von Zielpersonen oder -gruppen, die diese ausführen, um mit Hilfe einer Software - in unserem Fall eine Social Software Plattform - ein bestimmtes Ziel zu erreichen. Erfahrungsgemäß ist es wichtig, zwischen Business (Use) Case und System Use Case zu unterscheiden. Wenn wir in Beratungsgesprächen ...
 
"Social collaboration makes me smile more often"
15.08.2014
Anil is Zero Hero at our client Atos, which means he actively works to get their social collaboration program on the move. In his role as an ambassador for the Zero EmailTM program, he wrote a diary on his experience. I found it so honest and valuable, that I asked his permission to share his story :) Enjoy! Experience from colleagues across Atos Group in their own words: After some months as Zero Hero, what is the impact for you (business, social, personal, ie. saving time)? - Me: more motivated; more creative, more performance, more involved & ...
 
Is email more secure than ESN?
15.08.2014
by Oscar Berg - Some (quite a long) time ago, Marisa Peacock wrote an article on CMS Wire about the Garner PPC session "The Social Workplace: Rethinking Communication and Collaboration in the Age of Social Networks" by Nikos Drako. Despite an otherwise interesting and great article, I got the hiccups when reading the following: "... before companies can begin to find value in social networks, it's important to look at what platforms are currently the most valued and why. It's email, of course! Email messages are safe, secure, ubiquitous and for the ...
 
How Do You Identify a Social Media Expert?
15.08.2014
As social media has expanded into the immense communications platform it is today, along with that growth has come thousands of people claiming to be social media 'experts'. Most in the field avoid such labels - to call yourself an expert in such an evolving and ever-changing landscape can be risky, and either way, if you are an expert, you probably don't need to label yourself, others will do that for you. But that hasn't stopped some, and while there are, of course, quite a few social media types who are experts who rightfully stake that claim, many ...
 
2014 Social Business Benchmark - study by Leader Networks
15.08.2014
Conducted among 190 companies within 17 industries, the research looks at the impact that social practices are having on organisations. In article on Leader Networks, CEO Vanessa DiMauro highlighted the key findings from the 2014 Social Business Benchmark. These include: The lines between social media and social business are blurred. "More than 50% of organizations do not differentiate social media marketing from social business." Generally, firms do not consider their social strategies to be strong. "Only 51% report their social strategies are a competitive ...
 
Infographic: Social Business Driving Positive Outcomes
15.08.2014
Infographic from social business report illustrates social maturity outcomes. The findings from our July 2014 global study on social business indicated that "social business maturity" is related to the level of results that companies achieve. A new infographic illustrates how social business creates value, and outlines the primary drivers for companies seeking to advance toward social business maturity. [...] ...
 
The Social Enterprise... Dead or Alive?
15.08.2014
by Ted Rubin - Lately I've been noticing some angst among advocates of the social enterprise movement - namely that they think it's not living up to its promise. Back in 2011 all kinds of predictions were floating around. An article in PC World introduced a Forrester study predicting a big push to social enterprise that at the time seemed inevitable: "Organizations will increase their spending on enterprise social collaboration software at a compound annual growth rate of 61 percent through 2016, a year in which the market for these products ...
 
"Directors who don't understand social media are placing their company at risk"
15.08.2014
That quote is taken from a great article by Walter Adamson, who goes on to say: "While reputation and brand risk is the usual discussion (excuse?), it is not the main point. The main point is they are not in a position to judge risks nor opportunities if they don't have some basic experience in social media. They need to get up to scratch." And there's the rub. How can anyone ?-- ?especially a board member? -- ?pass judgment on a technology they don't understand? It strikes me as a generation thing. Most members of the C-Suite are of a certain generation ...
 
The only use case for ESN that you will need
14.08.2014
by Oscar Berg - f you are the average knowledge worker, you spend 25-30 percent of your workday on email related tasks (McKinsey). 7 percent of the emails you receive at work is spam or junk mail. Another 11 percent is personal or non-work-related. 66 percent of all emails come from colleagues, and a large amount of those emails are most likely irrelevant or of little importance to you and can be categorized as occupational spam (Mimecast). In addition, you spend about two hours per day on being interrupted and trying to refocus (Intel). The time you ...
 
Enterprise Social Software: How to Keep Employees Using It
14.08.2014
For enterprise social initiatives to be successful, organizations must ensure employees keep using software after the initial adoption phase. As we noted last week, adoption of enterprise social software does not appear to be keeping up with investment levels. Adoption is obviously key to attaining a return on investment, so we asked several experts for their advice on getting employees engaged with enterprise social. Ingrained habits die hard, however, so even employees who use social software may revert to email and other de facto collaboration practices. ...
 
Listen to the Voice of Your Employees
14.08.2014
One can't get very far into a social business conversation these days without the subject of analytics coming up. For many, this topic is welcomed, a chance to put current business thinking into action. For others, it's a source of trepidation, a topic so increasingly massive and multifaceted that picking a point of entry into the conversation--let alone getting into specific best practices--is a challenge unto itself. Despite the scope of analytics applications in business, big data analytics is most commonly associated with external, customer facing ...
 
3 Common Enterprise Social Network Mistakes (And How to Avoid Them)
14.08.2014
Many businesses fight an uphill battle in their enterprise social network deployment: In fact, Gartner predicts that 80 percent of such initiatives fail. Here are the three most common obstacles businesses face and tips for how you can avoid them. According to research firm Gartner, 80 percent of social business efforts will fail through 2015 -- a disconcerting statistic for the 50 percent of all large businesses expected to deploy social networks in the next three years. A few of the reasons for the failures, according to Gartner Research Director ...
 
The 3 Most Damaging Enterprise Social Network Myths
14.08.2014
It's the summer of 2014 and enterprise social networks are as hot in the market as they were a year ago. But there remain a handful of persistent myths and half-truths that organizations still encounter on the path to "working like a network." Like the Greek gods and loony theories about Jon Snow's real parents on Game of Thrones, these myths never really die. Unlike those other myths, though, the ones around enterprise social can really hold you back from a successful deployment. If you're interested in truly achieving success with an enterprise social ...
 
Die Stufen der Integration von Social Media
14.08.2014
Soziale Medien werden immer wichtiger und gehen auch nicht mehr weg, wie vielleicht manche Unternehmensverantwortliche hoffen. Im Gegenteil, immer mehr Nutzer tauschen sich privat und beruflich über soziale Netzwerke aus und erwarten immer stärker von den Unternehmen, an deren Produkten oder Dienstleistungen sie interessiert oder deren Kunde sie sind, dass diese genau dort auch vertreten sind. Gerade für kleine und mittelständische Unternehmen ist die Integration von Social Media mit (nicht unbedingt monetären) Anfangsinvestitionen verbunden, die oft ...
 
The death of the social media manager
14.08.2014
The Social Media (Marketing) manager is a position forward-thinking companies have been recruiting for since 2007-2008. Perceived as a new marketing channel, the Social Media Manager (SMM) was put in charge of crafting a social media strategy for the business, a document which essentially was a simplistic action plan for the use of Facebook and Twitter in the marketing /communications efforts. Very quickly more sites and networks and tools became more commonplace, and fundamental building blocks in the social media plan, such as video / photo sharing ...
 
Norwegian Dairy Cooperative Improved their Milky Ways with Global Collaboration
14.08.2014
When one thinks of a dairy cooperative, innovation does not necessarily come to mind. Isn't the goodness of milk and milk products reliably old-fashioned and not to be tampered with? Yes indeed, but Geno SA, a cooperative owned by 10,500 dairy farmers in Norway, decided they could run more efficiently while keeping the high standards that their products were known for. Within the last decade, Geno SA has extended its global reach, establishing two wholly owned subsidiaries: a multinational exporting organization and a start-up company focused on ...
 
The 3 things CMOs need to know about ESNs now
14.08.2014
With the advent of the Internet, complexity in Marketing has increased logarithmically -- there are now more moving parts in a marketing mix than ever before. And with so much to track and manage, seamless communication and easy collaboration are more important than ever. The 3 things every marketer should know now: Everyone's in Marketing now Marketing and Sales need to be in sync No Marketing department is an island Marketing is all about (internal) communication, too [...] ...
 
Why Social Savvy CEOs Thrive and Anti-Social Ones Won't Survive
14.08.2014
CEOs need to take some important advice from Sir Richard Branson, who says, "Embracing social media isn't just a bit of fun, it's a vital way to communicate, keep your ear to the ground and improve your business." Social savvy CEOs surpass the digital-dismissers in several key areas: Making Connections and Building Trust Building a Culture Demonstrating Innovation Personal Branding Differentiation [...] ...
 
Zehn Gründe, warum jedes Unternehmen ein Social Business werden sollte
13.08.2014
Social Media ist nicht mehr nur im Privatleben für viele unverzichtbar. Immer mehr Mitarbeiter erwarten eine solch vernetzte und einfach Kommunikation auf an ihrem Arbeitsplatz, um mit Kollegen, Geschäftspartnern und Kunden effizient kommunizieren zu können. Der Social-Business-Anbieter United Planet hat die wichtigsten Gründe zusammengefasst, die zeigen, warum heute jedes Unternehmen ein Social Business werden sollte: Meetings auf das Notwendige reduzieren Interne Kommunikation verbessern Produktivität steigern Attraktiver werden Externe einbinden ...
 
Here Are 15 Essential Intranet Features You Need. It's Ok To Be Picky.
13.08.2014
For organizations looking to better streamline their business processes, there's no better tool out there right now than the social intranet. An intranet not only allows employees to work from remote locations with minimal issue, but it can be used as a conduit for a variety of different aspects of business ... such as communication, document sharing, and content creation. It's all made possible by what is commonly referred to as social business software or collaboration software. When shopping for intranet software, there are a number of ...
 
The last social intranet strategy you will ever need
13.08.2014
Time and research have revealed a basic formula for successful social intranets. This article explains the four elements of a successful social intranet strategy, plus the fifth piece that ties them all together. Successful social intranets: Creating business value through strategic alignment and adoption planning. It's okay, everyone can go home and rest easy; our research has revealed the last social intranet strategy you will ever need: To align a social intranet with business processes, clear requirements must be identified. Value must be rooted ...
 
Social Signals, Social Noise and Knowledge Management
13.08.2014
Social information is very different from traditional documentation. We've grown accustomed over the past few years to referring to documents as "unstructured data." But even PowerPoint is neat and orderly compared with the wild frontier of enterprise social. Hashtags, "likes" and abbreviations are all part of users conveying information. Almost all organizations with enterprise social deployments turn to it after traditional documentation, but in many cases, social knowledge management is an afterthought -- if it's performed at all. Yet information ...
 
Why isn't HR more involved in social collaboration initiatives?
13.08.2014
People often talk about why social collaboration initiatives fail, and any organisation on their own collaboration journey will be conscious of the massive pressure to achieve strong levels of adoption of their new technology in order to demonstrate their success. The trouble with this, in my view, is that, while technology adoption metrics provide insight into how quickly people start using the new platform to collaborate, they are limited in the extent to which they qualify the nature of that behaviour (and in judging how that behaviour has changed ...
 
Embracing Change to Re-imagine the Workforce
13.08.2014
by Meghan M. Biro - The way we work isn't working. Or at the very least, today's workforce dynamics are evolving faster than most organizations can manage. We're more likely to find a new job using social media, our mobile devices are rarely more than an arm's reach away, and we want greater flexibility in our work environment. At the same time, the emergence of new technologies and workforce science is giving HR leaders access to tools and insight they never had before but a new IBM study revealed only 20 percent feel successful managing change. The ...
 
Buchauszug "Management by Internet" von Willms Buhse: Systematisch das Wissen der eigenen Leute anzapfen
13.08.2014
Buchauszug aus "Management by Internet" von Willms Buhse, Chef der Unternehmensberatung DoubleYUU: Wie Unternehmen auf den Wandel durch das Internet reagieren sollten. Wie neue Werte wie Vernetzung, Offenheit, Partizipation und Agilität auch in der Unternehmenskultur zu verwirklichen sind, dass nur so talentierte Nachwuchskräfte gebunden und wie Mitarbeiter immer wieder aufs Neue motiviert werden und innovativ bleiben. Vor allem: Wie man diese neuen Führungsmodelle umsetzt und zugleich alte Unternehmensstrukturen mit der neuen Wertewelt vereint am Beispiel ...
 
A Little Bit of Rebel
12.08.2014
by Simon Terry - Most rebels start small. At the end of Richard Martin's wonderful discussion of the power of rebel within organisations there is a reference to starting small. It reminded me that 'from little things, big things grow' Many change agents start out in a small and quite compliant way. They only want to make a little change for the better. They see something that needs fixing and try to fix it. These rebels start out making change for the system. They want to make the system work just a little better. Systems don't like little ...
 
Wachstumsfaktor Social Media
12.08.2014
Die große Mehrheit der deutschen Unternehmen nutzt soziale Medien wie Facebook, YouTube und Twitter. Ihre Aktivitäten zielen allerdings häufig auf eine klassische Informationsvermittlung zum Unternehmen oder seinen Produkten ab, weniger auf den interaktiven Austausch mit Kunden, Interessenten oder Mitarbeitern. Zu diesen Ergebnissen kommt die PwC-Analyse "Wachstumsfaktor Social Media". Für die Studie hat PwC zum zweiten Mal Unternehmen in Deutschland zu ihrer Nutzung von Social Media befragt. [...] ...
 
Wall Street Journal: Social Business Adaption nicht so schnell wie prognostiziert
12.08.2014
Das CIO Magazin des Wall Street Journals beschäftigt sich mit der langsamen, aber stetigen Adaption von Enterprise Social Networks: Adoption of social media for the enterprise generally doesn't share the viral properties of Facebook, Twitter, or business-oriented LinkedIn. In retrospect, that probably shouldn't be too surprising, although initial forecasts for the social enterprise clearly had a bit of stardust baked into them. "The growth of the enterprise social software market certainly hasn't been what it was initially hyped. The market is maturing ...
 
As Facebook Goes Parabolic, Social Media Adoption at Work Is Slower Affair
12.08.2014
As Facebook Inc. usage soars in the consumer context, the adoption of social platforms in the workplace is a much slower and steadier process, according to interviews with corporate IT chiefs and other experts. Adoption of social media for the enterprise generally doesn't share the viral properties of Facebook, Twitter Inc., or business-oriented LinkedIn Corp. In retrospect, that probably shouldn't be too surprising, although initial forecasts for the social enterprise clearly had a bit of stardust baked into them. "The growth of the enterprise social ...
 
3 places social media intersects with social business to create value
12.08.2014
Summary: Business can capture value from social networks by sourcing external partnerships, by discovering and empowering their most influential employees and by surfacing latent connections to influential people hidden in their existing online communities. What's the difference between the terms social media and social business? Do the differences and the overlap present important business opportunity? I believe they do, possibly in many ways. Below are three valuable places the internal and the external social worlds intersect regarding subject matter ...
 
Collaboration Tools - Purpose-Built or Integrated, What's Best?
12.08.2014
Two heads have always been better than one. With the possibilities of communication over the web, those heads can be separated by thousands of miles - but that's OK if they're connected via good collaboration tools. Those tools have come a long way from the office conference calls and messaging of yesterday. Now with mobile and cloud computing, collaboration doesn't even need fixed locations or times anymore. Collaboration tool functionality may include: Messaging via video, voice and text (keyboard) chat. Blogging and microblogging (micro blogs allow ...
 
When 'Work Like a Network' Won't Work
12.08.2014
Hierarchy has become the bogeyman of the "future of work" movement. Listen to some commentators, and it sounds as if the honest worker in the corporation is being oppressed by power-crazed managers, hoarding information like Gollum with a hangover. Presumably some of these managers were promoted from honest worker level, so does hierarchy bestow power, which immediately corrupts? Not so fast. There are definitely bad hierarchies, but like all organizational forms, they can be done well or done poorly. Hierarchy still has a role, especially in larger, ...
 
Let go of your 3 old-school success tactics that are hindering social adoption
12.08.2014
by Dionne Kasian-Lew - I often talk about how important it is to educate professionals on the business benefits of social media if we want to close the leadership gap when it comes to using it (almost two billion people use social but only 15 - 30 percent are CEOs). But I believe the reason for the lag is more complex. In many cases the qualities that made professionals successful in the old world are what have kept them from leveraging opportunities in the social era. Let's look at how three old-school success skills can thwart us and what we need ...
 
Why Knowledge Sharing is not the same as Knowledge Management
12.08.2014
by Nick Milton - "Knowledge sharing" is increasingly used as a synonym for Knowledge Management, but as a synonym it is inadequate. There are at least four other major elements of Knowledge Management in addition to sharing, and a focus only on sharing does not deliver the full potential of KM. I think people prefer the team "knowledge sharing" for three reasons; Sharing is a softer word than management; people sometimes distrust the concept of management (unnecessarily, I believe) Sharing is a concept that fits more neatly with social tools There is ...
 
The numbers we overlook when reinventing work
12.08.2014
by Bertrand Duperrin - The world is moving fast, the economy is moving fast, changes come fast and businesses have to keep up with this pace. Innovate, solve problems, handle exceptions faster and at scale. We can talk about that for hours but this sums up everything that force organizations to transform, either they like it or not. That will eventually lead to deeply transform the way we work. More collaboration, more interactions, conversations, information,data. So we'll be equipped to face the world that surrounds us. Actually... not. Overwhelmed ...
 
Silos sind die Totengräber der Unternehmenskultur
11.08.2014
Ich bin ja viel als Businessredner unterwegs, das ist meine Berufung. So war ich kürzlich auf der Managementtagung eines Mobilfunk-Anbieters. Im Verlauf des Events wurde der neue Marketingleiter vorgestellt: als "der natürliche Todfeind der Callcenter-Einheit." Ich war ganz perplex, da doch beide Bereiche für die Kundenseite arbeiten. Erst meine Nachfrage ergab, warum das dort so gesehen wurde: Das Marketing versprach Dinge, die dann im Shop nicht eingehalten wurden - und die Callcenter-Mitarbeiter hatten ständig den Frust der enttäuschten Kunden im ...
 
Geben ist seliger denn nehmen: Wie Persönlichkeit den Wissensaustausch in Organisationen beeinflusst
11.08.2014
Gebende teilen mehr wichtiges Wissen - das haben Forscher des Leibniz-Instituts für Wissensmedien (IWM) in Tübingen und der Universität Tübingen herausgefunden. In einer großen Onlinestudie mit Berufstätigen untersuchten sie, wie sich die Klassifikati-on von Adam Grant in Nehmende, Vergleichende und Gebende auf das Teilen von Res-sourcen und Information auswirkt. Das Ergebnis: Gebende teilen nicht nur mehr Res-sourcen und mehr Informationen, sondern sie teilen auch vor allem die wichtigen In-formationen. Nehmende behalten dagegen alles für sich. Adam ...
 
Communitys und Engagement
11.08.2014
Die Gallup Statistik ist zwar schon mehrfach in Blogs und Presse verwendet worden. Sie beeindruckt mich aber immer wieder aufs neue und ich kann die Daten irgendwie kaum glauben. Offensichtlich hatte ich in meinem Arbeitsleben vor allem mit einer Minderheit zu tun. Vorgesetzte, Kollegen und Partner waren immer hochengagiert. Nochmals zur Erinnerung: nach Gallup wird seit 13 Jahren der Engagement-Index von Unternehmen gemessen. Und seit dieser Zeit sind die Zahlen relativ stabil. Für Deutschland gilt aktuell folgendes Bild: 16% sind engagierte Mitarbeiter ...
 
So stellen Sie die Weichen für eine starke interne Kommunikation
11.08.2014
Unternehmen brauchen eine gut funktionierende interne Kommunikation. Sie trägt nicht nur maßgeblich zur Reputation und zum nachhaltigen unternehmerischen Erfolg bei, sondern ist auch ein Führungsinstrument und hilft besonders in kritischen Unternehmenssituationen. Wie gestaltet man einen glaubwürdigen und lebendigen Dialog? Im folgenden Manuskript eines Beitrags der Zeitschrift Controlling & Management Review, der Anfang Juli 2014 erschien, werden fünf Faktoren vorgestellt, die helfen, eine wirkungsvolle interne Kommunikation aufzubauen. Veränderte ...
 
Schluss mit Basta: Top-Down hat ausgedient
11.08.2014
Führungskräfte müssen sich von ihrer angestammten Rolle als Alphatiere verabschieden. Viele Unternehmen wollen weg von strukturierten Hierarchien und geben Mitarbeitern mehr Freiraum bei der Gestaltung ihrer Arbeit. Chefs müssen diese Wege mitgehen - und ganz anders führen als früher. Sie nannten ihn Drogeriekönig. Und so benahm er sich auch: Anton Schlecker, Chef der gleichnamigen Drogeriemarktkette. Der Patriarch betrachtete sich als Alleinherrscher seines Imperiums. Wie es dem Unternehmen ging, hatte niemanden zu interessieren. Als Schlecker vor ...
 
Where has all the Social gone...?
11.08.2014
Do you wonder where all the interest in social went? Once the hottest trend since sliced bread, interest in social definitely dissipated. Based on my client conversations and research, I surmise that because enterprise social networking tools could be used for so many purposes, their value seemed nebulous and elusive. Advocates of social initiatives who wanted to 'open up' their organisations to a new style of working had trouble convincing the decision makers who held the purse strings that such investments would prove valuable. Senior managers got ...
 
5 Ways to Get People to Use Enterprise Social Software
11.08.2014
Companies are spending more on enterprise social software, but that doesn't mean employees will use it. What can companies do to boost adoption and improve their ROI? Investment in enterprise social software appears to be picking up. Frost & Sullivan recently reported that subscriptions for such software grew nearly 30 percent from 2012 to 2013 and predicted the number of enterprise social subscriptions would hit 535 million by 2018. But actual use of enterprise social software appears to be lagging investment. A Dachis Group study published ...
 
What the Board Needs to Know about Social Media Risks
11.08.2014
At a recent workshop I gave called "What the Board Needs to Know about Social Media Risks - Using Assurance Mapping as the basis of the dialogue" all the participants gave it a solid positive rating at the end of the 3 hours. During the pack-up a couple of them mentioned to me that they'd been in two minds about attending, but glad they did, and offered some suggestions to make it more apparent as to the outcomes and benefits (thanks Breanna Kellow and John Salter). What you get from the Workshop is a way to frame social media risk discussions ...
 
Aha! Social Can Transform Businesses - and Create Value, Too
11.08.2014
Go ahead. Make collaboration a priority at the next meeting with your senior leaders. New research confirms what people like Oscar Berg have long been preaching. In fact, there is clear evidence companies across industries are creating value with social business. That's the key finding from the just released third annual Social Business Global Executive Study and Research Project. Conducted jointly by the MIT Sloan Management Review and two subsidiaries of Deloitte LLP -- Deloitte Consulting and Deloitte Services -- the report is based on insights ...
 
The Paradox of Leading a Social Business
11.08.2014
In social business, the best way to lead might be to follow -- or at least get out of the way. In last year's report on social business conducted by MIT Sloan Management Review and Deloitte, we highlighted the importance of effective leadership for social business. This finding is echoed in this year's report: effective leadership is one of the most important factors determining both a company's social business maturity and also the outcomes derived from their social business initiatives. This year's report, however, also provides important nuance about ...
 
Digitalisierung - Roland Berger: 10 Thesen zu Social Media
08.08.2014
Die Berater betrachteten Social Media als eine der größten Quellen geschäftsrelevanter Daten und einen der wichtigsten Treiber der Digitalisierung des Business. Die Phase, in der Social Media als Hype galt, sollte vorbei sein. Das Thema hat das Stadium einer "reifenden Industrie" erreicht. Das schreiben jedenfalls die Berater von Roland Berger unter dem Titel "Wer teilt, gewinnt - zehn Thesen, wie Digitalisierung und Social Media unsere Unternehmen verändern". Roland Berger betrachtet Social Media als eine der größten Quellen geschäftsrelevanter Daten ...
 
Collaborate Across Teams, Silos, and Even Companies
08.08.2014
Everywhere I turn right now, I hear leaders talking about their need for collaborative leadership. It's being identified as the fundamental differentiator in achieving strategic objectives. In order to make a difference though, it has to go beyond the polite, thoughtful behaviours of involving others, sharing information and lending strength when it's needed. I define real collaborative leadership as: facilitating constructive interpersonal connections and activities between heterogenous groups to achieve shared goals. It is proactive and purpose-driven. ...
 
Enterprise Social Network Killer App: Content is Next-to-Worthless Without Context
08.08.2014
"Content is King" is the refrain we are always taught, but content is next-to-worthless without context. The way organisations have stored and managed their content has traditionally been quite poor at providing the context needed to understand it and in so many ways context is the "Killer App" that an Enterprise Social Network (ESN) can bring to an organisation's knowledge. We all know how starting a new job can often be like attempting to solve an NCIS murder mystery. The best repository of context for your new role has just walked out the door and ...
 
What's Next for Enterprise Social Media Software?
08.08.2014
The growth of social enterprise software hasn't kept pace with its consumer cousins, but that may not be such a bad thing after all. The promise was great at one point: Social media use had exploded on the consumer side, and the thought was that we'd see a parallel adoption on the enterprise side. If social media platforms could make it possible to stoke revolution in the Middle East or help cat videos go viral, imagine what could be unleashed if the powers of social were put to use in the enterprise? Several tools and companies sprang up to meet the ...
 
Using enterprise social network analysis to discover the informal power players in the company
08.08.2014
Referral networks and informal power players are rarely exposed in organisational charts. Quiet achievers are often pushed into the background, and often that is where they are most comfortable. For business, though, that is not always or even often the best outcome. Social network analysis (SNA) seeks to reveal the stars. There is value in companies understanding who their real power operators are, irrespective of the noise that attends their efforts. Social network analysts seeks to do this. SNA identifies the relationship links between people in ...
 
Fifteen Shades of Internal Communications
08.08.2014
by Gloria Lombardi - OK - there are 15 not 50 of them but from Seth Godin to Adam Grant, Brian Solis, Patrick Lencioni, Robert Scoble and Shel Israel, Gloria Lombardi picks and reviews some of the best summer reads out there. Stuck for something to read in a subject area close to the internal communicator's heart? Here are some of the books I'd like to recommend for your vacation. From employee engagement, to social media in the workplace, great leadership and innovation - enjoy your holiday while reading! The Icarus Deception: How High Will ...
 
IBM's Watson - changing business meetings for the better
08.08.2014
IBM researchers are experimenting with a version of their computer system Watson to enhance internal meetings and help improve organisational culture. Described in MIT Technology Review, the Cognitive Environments Lab where researchers at IBM are working "looks more or less like a normal meeting space, but with a giant display taking up one wall, and an array of microphones installed in the ceiling. Everything said in the room can be instantly transcribed, providing a detailed record of any meeting, and allowing the system to listen out for commands ...
 
Kill Your Performance Ratings
08.08.2014
Neuroscience shows why numbers-based HR management is obsolete. Evidence is mounting that conventional approaches to strategic human capital management are broken. This is particularly true for performance management (PM) systems--the appraisal approaches in which employees (working with their managers) set goals for the year; managers interview others who have worked with them and write up an appraisal; employees are rated and ranked numerically; and salary, bonus, and promotion opportunities are awarded accordingly. A 2013 survey by the Society for ...
 
Das Ende des Wissensmanagements
08.08.2014
Je digitaler die Wirtschaft, desto umstrittener werden die Märkte. Das Internet erhöht die Transparenz über Produkte und Prozesse, senkt die Eintrittshürden für neue Wettbewerber und erfordert eine schnellere Anpassungsfähigkeit. Von Unternehmen wird mehr Effizienz und Innovationskraft gefordert. Wenn die Produkte und deren Prozesse modular, transparent und quasi austauschbar werden, müssen Wettbewerbsvorteile über die Mitarbeitenden und ihr Wissen erzielt werden. Das Pendel der Mangementtheorien schlägt zurück zur Resourcebased-View, die den Unternehmenserfolg ...
 
Diskutieren statt monologisieren - wie Barcamps zur Unternehmensentwicklung beitragen
07.08.2014
Unternehmen, die Innovationen vorantreiben wollen, setzen immer häufiger auf "Barcamps" - eine Veranstaltungsform, deren Inhalt und Ablauf die Teilnehmer bestimmen. Auch in der strategischen Unternehmensentwicklung lassen sich Barcamps einsetzen. Philipp Kurz vom SWR zeigt, wie das laufen kann. Haufe Online-Redaktion: Sie haben beim SWR im Rahmen Ihrer bisherigen Tätigkeit für die strategische Unternehmensentwicklung Barcamps eingeführt. Wie kam es dazu und welche Ziele sollten diese Veranstaltungen erfüllen? Philipp Kurz: Wir haben mit dem Werkzeug ...
 
Who is really benefitting from employee engagement?
07.08.2014
by Bertrand Duperrin - Engagement is now seen as an essential factor of sustainable success. As a matter of fact in a connected world businesses need the active contribution of everyone to be successful. In a world of fierce competition everyone needs to do more than expected to beat competitors. The benefits of engagement are known. Engaged employees are 40% more productive and contribute more to customer satisfaction and experience, what impacts the bottom line. More, engaged employees are less likely to leave the company and that has also a financial ...
 
5 Ways To Get Management Behind Social Business
07.08.2014
Despite what you may think about it, social media has become one the most influential, fastest growing and most ubiquitous forms of communications in decades. It can create and diminish world leaders in 150 characters, unite people around the world to humanitarian causes with just a few clicks, and it can help companies accomplish large-scale business objectives. But it can't do it alone. To be successful in this arena, business leaders must support the deployment of social technologies with as much vigor and dedication as any other technology initiative. ...
 
How Social Is Your Supply Chain (and Who Really Cares)?
07.08.2014
Forget sharing your results from all those surveys on Facebook. You know the ones: they determine where you should actually live, or which character you would be in Downton Abbey, or even how bitchy you are (New York, Matthew Crawley and none of your business). Business leaders now appreciate that social in the workplace isn't about any of this. What it comes down to is being able to collaborate to make better decisions. While every industry can benefit from social technology, there are some distinct differences in the patterns of adoption. Many ...
 
The intranet dump and how to rise above the pabulum
07.08.2014
by Wedge B - First drafts are precious, and so not to be trusted. Step away from the screen; let someone else read it; come back and revise without squeezing the life from your words. When drafting content, the first headline you write might be brilliant, but it's best to reflect for a time to see if you can craft a greater headline. Take a break, come back to it, and ask a smart colleague to review your different ideas. Editors - don't settle for the headline the content writer handed you unless it's brilliant. The headline's purpose is to help a person ...
 
The ticking time bomb that sits at the heart of today's 'disconnected' companies
07.08.2014
Companies that continue to hide their staff from the outside world - that spin the message and blur the lines of engagement with the public - face a far greater risk than simply being left behind in today's hyper-social and connected environment. As we move deeper and deeper into the digital bowels of the social web - as we become a society that champions engagement, authenticity, and connection over spin and overly-polished, self-centred one-way messaging - it's becoming increasingly clear there are organisations that are embracing and adapting to ...
 
Millennials at Work
07.08.2014
"I'll never have as many new ideas as I do now, and yet no one wants to listen to me." "What really bothers me is the lack of honesty. When they interviewed me they said they were interested in my creativity and new ideas, and yet now that I'm on the job, I realize that if I challenge the way things are done, I'll just get slapped." "I really want to help the government do better, but I'm afraid of getting trapped in a bureaucracy." "He told me to be quiet and wait my turn. And in 20 years I'd be in a position to change things. And so I left." This ...
 
OrgCogDiss: Organisational Cognitive Dissonance
07.08.2014
by Bob Marshall - Organisational cognitive dissonance. That's a bit of a mouthful, isn't it? And a bit of a weird concept to get one's head around, too. It seems like many folks skip over the whole idea, which I feel is a shame, as OrgCogDiss lies at the heart of why Agile adoptions - and other transformative change initiatives - fail so often, and can cause such angst. Before we talk about OrgCogDiss, let's look at the related idea of the Organisational Psyche. You've heard the story of the research with monkeys and a banana? This illustrates how a ...
 
Social Business kann man nicht installieren
06.08.2014
von Alexander Kluge - In der aktuellen Ausgabe des DOK.Magazins äußere ich mich zum Themenkomplex "Social Business" - und vertrete wie immer die These, dass man Social Software zwar installieren kann - Social Business aber nicht. Die Vielfalt der Themen rund um den Mitarbeiter-Nachwuchs der Generation Y und Z, die partizipativen Management-Ansätze, die Intensivierung der abteilungs- und unternehmensübergreifenden Zusammenarbeit oder auch die Beherrschbarkeit der Informationsflut kommen auf mittelständische Unternehmen zu. Und nicht zuletzt muss die ...
 
Social Business unter der Reifegradlupe
06.08.2014
von Joachim Niemeier - Im letzten Post habe ich drei Social Business-Studien vom MIT verglichen, die in Kooperation mit Deloitte seit dem Jahr 2013 durchgeführt werden. Den Stand der Unternehmen auf dem Weg zur Social Business Excellence wird in diesen Studien mit der Reifegrad, der sogenannten "Social Maturity", festgestellt. Über 50% (2013: 52%, 2014: 51%) der Teilnehmer geben an, noch in einer frühen Phase zu sein. Auf die Frage, ob Social Software die unternehmensweite Kollaboration und das Teilen von Informationen treibt und soziale Daten in den ...
 
Launching your enterprise social network with pilot teams, Part 1
06.08.2014
by Virpi Oinonen - Which teams will get to be on your invite list? It's usually not a good idea to roll out an internal social network to the whole organisation right away - unless you work for a small organisation with less than 100 employees. Instead of a big launch you should start small by launching the network with pilot* teams. There are at least two key reasons for this. Firstly, most successful change projects use pioneers to gather momentum. Trying to get everyone onboard right away might seriously harm the network: resistance from the skeptical ...
 
How EMC unleashed a strategy to mobilize its employees as a social media army
06.08.2014
Several years after implementing a unique social media strategy across the company, EMC has taken another step forward with a big initiative to empower more employees. "Click this link." Five years ago that was about the extent of the finesse the EMC Corporation had on social media. "We just weren't really sure what our voice was and what the strategy was behind how we were going to use these tools," said Thom Lytle, EMC's director of social business. However, as of the mid 2000s, EMC was an early adopter of what would later be a trend amongst ...
 
Finding happiness: Making a culture more open and work more fulfilling
06.08.2014
John Stepper is on a mission to increase transparency, meaning and happiness at work. The 16-year veteran and managing director at Deutsche Bank introduced a new social business platform in 2012 for many common reasons: to crowd-source solutions to problems, to reduce inefficiencies and to improve communication across a global organisation. But he also believed that the platform would improve employees' work lives. Mr Stepper, a self-described "city kid" born in the Bronx, earned his bachelor's and master's degrees in computer science at Columbia University. ...
 
Building a Strong Team: It Really Takes an Emphasis on Trust
06.08.2014
To build a strong team, there has to be a high level of trust. Trust is the glue that holds people together and the lubricant that allows energy and passion to flow. Trust builds internal cohesion. The ability to display and engender trust corresponds to the fifth level of personal consciousness. Trust increases the speed at which the group is able to accomplish tasks and takes the bureaucracy out of communication. The principal components of trust are character and competence. The Trust matrix Results vs. how you achieve them Energy directed toward ...
 
Monday's Musings: The Seven Rules For Digital Business And Digital Transformation
06.08.2014
by R "Ray" Wang - Lesson Learned From Early Digital Transformation Projects Show New Rules For Digital Business - Digital business transformation is one of the hottest board room topics in this year's strategy planning cycles. Organizations around the world believe that they must begin the transformation process but many remain uncertain how or where to begin. Early efforts to create a Chief Digital Officer role works for media, advertising, and entertainment. Inside other industries, early findings show Chief Information Officers and Chief Technology ...
 
Embrace the Shift: Become a Responsive Organization
06.08.2014
As shown by the rise and fall of giants such as Blockbuster and AOL, even the largest organizations can face demise -- and it can happen swiftly. Why do these behemoths of the business world fall from grace? In simple terms, they were unable to keep up with the hyper-connectivity of today's society. Let's take a more in-depth look at Blockbuster: In 1990, the movie and game rental organization filed for an IPO at the height of its popularity. Its success continued through 2004 -- owning a grand total of 9,000 stores. By 2010 Blockbuster was hit with ...
 
Wie Vorgesetzte die Unternehmenskultur beeinflussen können - Infografik
06.08.2014
Eine gute Unternehmenskultur ist nicht nur für die Stimmung sondern auch für den Erfolg eines Unternehmens von Bedeutung. Wie Führungskräfte Einfluss auf die Kultur nehmen können, zeigt die heute vorgestellte Infografik. Kultur als kritischer Erfolgsfaktor Eine Unternehmenskultur kann für ein Unternehmen ein echter Wettbewerbsvorteil sein. So wird z.B. Ginni Rometty, die CEO von IBM mit dem Satz zitiert "Unsere Kultur ist unser wichtigster Aktivposten". Der Chef von Starbucks, Howard Schultz, führt aus: "So viel von dem, was Starbucks erreicht hat, ...
 
Beteiligungsformate im Intranet: Activity Stream und Gruppe
05.08.2014
Activity Stream So wie die Time­line von Twitter oder der News-Feed von Face­book besteht der Activity Stream im Intranet aus einer fort­laufend aktuali­sierten Liste von Aktivi­täten derer, denen ich folge. Jemandem zu folgen bedeutet, dass seine Aktivi­täten als Teil meines Activity Streams angezeigt werden. Ich habe sie sozu­sagen abonniert, wobei es sich um ein Echt­zeit-Abonne­ment handelt, ich sehe also, was mein Kollege getan hat, unmittel­bar nach­dem er es getan hat. Folgen heißt Vernetzen Dieser Gefolgschafts­mechanismus ist viel­leicht das ...
 
You Can't Predict the Value of Working Out Loud
05.08.2014
by Simon Terry - Working Out Loud is a key practice for learning in networks. Working Out loud creates value by surfacing opportunities to collaborate and to exchange information around work. Sharing work creates value for both the person sharing their work and others who observe. However, it can be a challenge to convince someone upfront that the value exists. What is Working Out Loud? Bryce Willams initially proposed the concept of Working Out Loud as: Narrating Your Work + Observable Work The concept has been developed by a number of others, particularly ...
 
Let The Network Do The Work
05.08.2014
by Dion Hinchcliffe - One of the most striking things I see when watching organizations make the transition from legacy industrial models of working to new network-based models, is that we keep trying to employ the new tools and ideas in the same old ways. Certainly, it's quite hard to unlearn the old methods, so deeply instilled are they by prior experience, history, and momentum. But as businesses, even today, we largely still try to create all the ideas, try to control everything, and focus on doing all the work to produce outcomes within the organization, ...
 
The psychology of Enterprise Social Networks
05.08.2014
Are ESNs becoming ghost towns? Social media are having huge impacts on our ways of being. That this phenomenon has occurred largely outside of working life is of interest in itself, but now the world of business is finally catching up with consumerism, social movements and the individual. Bringing social networking "inside the firewall" is the domain of the ESN - Enterprise Social Networks. Names like Yammer, Jive, Chatter and others are fast becoming the go to places for internal versions of Facebook merged with Google+, YouTube and WordPress. But ...
 
How to engage a worldwide workforce
05.08.2014
As businesses expand into new territories and rely more and more on the competence of remote workers, there's one question that managers and HR professionals keep asking, "How can I engage my global workforce?" With less than 21% of all employees engaged in their jobs; 8% who are completely unengaged; and a whopping 71% who are either partially engaged or partially disengaged, businesses are losing phenomenal amount of revenue through employees who are, quite simply, not giving it their all. In association with creative communications agency BergHind ...
 
Is it the technology, or the community it enables?
05.08.2014
I know I'm being subtle... but I think that we get hung up on the technology of things. The medium does not create the activity or content; any more then pen and paper makes the user into Renaissance-era genius. There seems to be a pervading 'build it, and they will come' belief that by putting community-able technologies before learners (or indeed workers, experts, researchers) that they will suddenly begin sharing their work and ideas, get good feedback, and coagulate around worthy projects. And then we turn into Google and make lots of kudos and ...
 
Planning for Social Collaboration in Your Company
05.08.2014
Video conferencing, IM, blogs, wikis and activity streams are the norm as large firms connect their employees across groups, skills and geographic boundaries. When I became Accenture's CIO a year ago, I began reflecting on how the role of the CIO has changed. When we talk about this role, we're really talking about the role of technology and how it enables the business. The key question is, "How can we stay in control of technologies that constantly shift and evolve?" Social collaboration is an exciting innovation that fosters new ways of communicating ...
 
C-Level Support Is Crucial for Social Business: Bright Minds Are Needed for Strong Social
05.08.2014
When I started Social Fresh in 2008, there was an overall lack of trust in social from the brand side. Brands wanted to hear pitches about social, but very few of them were willing to commit the necessary financial resources to it. And when they did, they didn't invest heavily or deeply enough. Social wasn't included in the overall marketing mix; it was usually a last-minute add-on. If you look at the role of social in business today, the difference is like night and day. Companies today are investing more in social media C-level support is crucial ...
 
Knowledge Management and Simplicity
05.08.2014
by Nick Milton - How does Knowledge Management help in an increasingly complex world? It allows people to simply structures through communication and collaboration. Simplifying through collaboration is the topic of a Ted talk by Yves Morieux, in which he gives us 6 rules to simplify complexity (thanks to Roxana Bahrami for alerting me to this). Watch the talk to get the context, but here are the 6 rules: Ensure people in the organisation full understand what others really do. Look for cooperation - reinforce managers as integrators, by removing layers ...
 
Organization and Workforce Transformation
05.08.2014
Talent and workforce improvement and optimization focuses on improving a company's most vital asset: its people. Today's dynamic workforce is increasingly globally dispersed, multigenerational and multicultural. People are the most valuable assets in a globally integrated enterprise. Organizations face many challenges and opportunities in today's growingly complex organizational environments, including: Identifying and employing the right talent and workforce business strategy, including business model transformation, growth and innovation ...
 
Social Intranet: In 6 Schritten zu einer neuen Unternehmenskultur
04.08.2014
von Andreas Schulze-Kopp - Ein Social Intranet klingt nach einer einfach Möglichkeit, für mehr Kommunikation und Transparenz in Unternehmen zu sorgen. Doch bei der Einführung gibt es einiges zu beachten, sowohl technisch als auch menschlich. Sechs Tipps von Andreas Schulze-Kopp. Immer mehr Mitarbeiter wünschen sich ein modernes und interaktives Social Intranet Social-Intranet-Lösungen haben seit meinem letzten Beitrag "Was ist eigentlich ein Social Intranet?" eine enorme Weiterentwicklung erfahren. Dabei überrascht mich weniger die Weiterentwicklung ...
 
Schaffen Sie veraltete Managementmoden ab
04.08.2014
"Ändern Sie Strukturen und nicht Menschen. Intelligente Menschen haben in dummen Organisationen keine Chance." Das hat der Führungsexperte Reinhard K. Sprenger geschrieben. Ich bin zwar bei weitem nicht immer seiner Meinung, in diesem Fall aber schon. Denn auf der Reise in die Zukunft braucht es nicht nur helle Köpfe, sondern auch leichtes Gepäck, weil die Märkte, wie die Hasen, immer neue Haken schlagen. Für Planzahlspiele, Budgetierungsexzesse und Excelsheet-Orgien bleibt keine Zeit. So muss zunächst der bleischwere Ballast aus alten Businesstagen ...
 
Social Business im Unternehmen: So zapfen Firmen das Wissen ihrer Mitarbeiter an
04.08.2014
Jeder Mitarbeiter hütet einen gewaltigen Wissensschatz. Doch wie kann man ihn bergen und für alle nutzbar machen? Helfen können die sozialen Medien. Doch dabei gilt es ein paar Dinge zu beachten. Das Netz und besonders soziale Netzwerke vergessen nicht! Diese allgemeingültige Weisheit wollen Unternehmen nutzen, um eine der wichtigsten Ressourcen heutzutage besser sichtbar zu machen: das Wissen und Know-how in den Köpfen ihrer Mitarbeiter. Egal ob im privaten oder bei der Arbeit, ständig teilen wir unser Wissen: am Telefon, im persönlichen Gespräch oder ...
 
How Collaboration Software Can Power Your Digital Transformation
04.08.2014
How digital is your company? Before trying to answer that question, it's best to understand what 'digital' means - and therefore what a 'digital transformation' really is. 'Digital' is the use of technology to help people use information. But one PC on its own or even per person does not make a company 'digital', if there is no good digital interaction between those persons. What collaboration software can do is to link all those pockets of 'digital' and power a digital transformation. Keeping Up with the Customer Collaboration Software Functionality ...
 
The evolution of social networks
04.08.2014
The impending death of Orkut (2004-2014) made me think of the evolution of social networking and its transience. Orkut lived 'only' for 10.5 years, and this is despite being part of Google, though some would call that a disadvantage. Facebook has been around for the same time, and the fact that it is a force to reckon with is a testament of its understanding of this transience. It also explains the acquisition of Instagram, Whatsapp and the attempt on Snapchat. However, I recently realised that I am probably more active on Whatsapp, Instagram and Pinterest ...
 
Gartner Report: Atos "No Email" Initiative Provides Valuable Lessons on Driving Big Change Through Social Collaboration
04.08.2014
Gartner has published a research note highlighting the key lessons from our Zero emailTM program. Describing the program as "a big change effort" in the way the 76,000+ employees interact throughout 47 countries, Gartner concludes that a cultural transformation of this kind and magnitude is very rare. The novelty, scope and disruption of this initiative provoked a significant shift in in employee interactions, moving out of email and into social collaboration. The unique experiences and achievements of Atos' change program to improve employee engagement ...
 
Why the Future of Work Is Already Here
04.08.2014
It's a beautiful afternoon as I write this post at the Dineen coffee shop in Toronto. I'm also instant messaging a co-worker in New York City, about to get on a Skype call with our community manager in the Netherlands, and sending an email to our development team in Paris. Some may think this isn't an organized and efficient way to operate a growing company. To us, this is the future of work. Many of the greatest companies in the 21st century - including Virgin, 37signals, and IBM - have built successful businesses providing people the freedom to work ...
 
Wie Social-Media-Werkzeuge im Unternehmen nützen
01.08.2014
Facebook, Twitter und Co. haben unseren privaten Umgang mit sozialen Beziehungen stark beeinflusst. Jetzt verändern die Ideen und Konzepte hinter sozialen Netzwerken auch die Wirtschaftsunternehmen. Soziale Technologien helfen, wertvolles Wissen miteinander zu teilen und die Zusammenarbeit von Mitarbeitern zu verbessern. Teil 1 unserer neuen Serie über den Einsatz sozialer Medien in Unternehmen und das Social Business. Soziale Technologien boomen. Nicht nur im Privatbereich sind Facebook und andere soziale Netzwerke angesagt. Auch Unternehmen entdecken ...
 
Don't leave social media out of the productivity debate
01.08.2014
by Dionne Kasian-Lew - Hardworking executives may be surprised when research finds leaders lagging on many of the key management indicators correlated with productivity. Among the gaps highlighted by an Ernst & Young report was a deficiency in people-management capability, particularly with respect to instilling a "talent mindset" across business. The report, called Productivity Pulse, showed that managers were underutilising the existing skills of employees, and they also lacked the skills needed for innovation. What was less clear was that managers ...
 
Why Your Social Media Posts Are More Popular Than You Think: Inside the Invisible Audience
01.08.2014
Awesome news: 490 people saw a tweet I sent out this week! Awesomer still, 16 people either clicked the link, left a reply, or favorited the tweet. And as for the other 474 people? I couldn't tell you. Did they enjoy the tweet? Did they notice it? Did it delight them? Did it--eep!--offend them? And perhaps most importantly, what can I learn from these quiet observers so that, when I send my next tweet, those 474 followers find a reason to click, reply, retweet, or favorite? Meet social media's invisible audience--and the inevitable questions that this ...
 
Do You Need a Degree in Social Media? No Way, Some Experts Say
01.08.2014
Based on keywords, the phrase "social media" ranks 10th among what job website Indeed.com calls the top career trends. Indeed.com relies on searches of millions of jobs from thousands of job sites to come up with this list. As a result of the surge in jobs that incorporate social media skills, social media certificate and degree programs are popping up across the U.S.: Rutgers University offers a "Mini-MBA" in social media marketing. The cost for nine classes: $4,995. At Austin Community College in Texas, students can pick up a two-year degree or a ...
 
Top Companies Reveal How They Created Amazing Organizational Culture
01.08.2014
Lots of autonomy, transparency, and trust. I've been very fortunate that I've been able to speak with leaders from the greatest companies in the world for Officevibe's CultureTalks series. I often ask the people I'm speaking to how they hire, how they onboard, and what they do to promote engagement at their company. I've learned so much from these people, but one thing I find cool is that there seems to be a lot of common themes across all of these companies. There are a few common words too, like autonomy and trust that I seem to hear over and over ...