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Curated hints on Digital Transformation, Enterprise 2.0, Enterprise Social Networks, Social Intranets, Social Collaboration, Knowledge Management, HR 2.0, ... and all the rest
Dr.-Ing. Carsten Rose – Effective: 31.10.2013

Archive 10/2013

Social Business Digest by caro - Archive 10/2013
Why Does Work Suck?
31.10.2013
by Jacob Morgan Let's assume for a moment that you were an alien that came to visit earth. What would your impression be if you observed employees today and how they work? Think about the things you would see. Everything from long commutes to stressful meetings, arguments and the constant attachment to a device that sends out messages and notifications. Sure, it's not all bad, but the big picture overview of work wouldn't be so positive. The latest numbers from research firm Gallup still show that around 70% of American workers are not ...
 
Social Collaboration For Dummies
31.10.2013
Social collaboration networks put the power of social networks to work with a company, making the organization more agile, innovative, and productive. Here are the essentials of how social collaboration networks work and how to use them effectively. 10 Uses for Social Collaboration Share information everyone should know (or be able to find out) Humanize the workplace Improve project planning and coordination Broaden executive communication and invite feedback Get everyone thinking and sharing their ideas Collaborate on sales to close more deals Find ...
 
1 billion reasons why the 'social enterprise' isn't played out yet
31.10.2013
While most of us thought the "social enterprise" was played out, there's a good reason to think this movement is just getting off the ground. Top tech giants like Oracle, SalesForce, Google, Microsoft, and even IBM have been spending billions on acquisitions for relatively early stage enterprise social software startups (those with less than $50 million in revenue). At the time, many thought these large corporations were simply making bets to secure new lines of revenue. The truth, however, lies in something deeper. In fact, there are signs that the ...
 
Bringing Home "Ask Me Anything"
31.10.2013
[...] If you are one of the lucky ones, you already enjoy an "ask me anything" attitude at your place of work. If you don't, here are some thoughts about how you can live this attitude and help others live it, too. It starts with you. Change occurs by one person doing something slightly differently, another following, and so on, and so on. Want to implement an "ask me anything" attitude? Then do it. Lead with what you can give to others. Share selflessly. Be honest, authentic and present. When others put themselves out there, contribute. People will ...
 
Work deconstructed
31.10.2013
In the first film of The Pirates of the Caribbean saga, there is a scene in which the kidnapped Elizabeth Swann invokes the Pirates' Code. This prompts the response from Captain Barbossa that 'the code is more what you'd call "guidelines" than actual rules'. On reflection, I guess this is largely how I feel about policy and process. I am far more interested in product and outcome. I like the idea of overarching frameworks within which good practice will emerge. But I want to give room for lateral thinking, creativity and experimentation. I am not so ...
 
11 Tipps für den Social Start mit Yammer
31.10.2013
Social-Lösungen sind meist intuitiv bedienbar, sodass jede Projektgruppe sofort damit starten könnte. Um ein soziales Netzwerk wie z.B. Yammer aber nachhaltig in der Unternehmenskultur und im Arbeitsalltag zu verankern, sollte man für die Planung und Implementierung einen Zeitraum von ca. vier bis sechs Wochen einräumen. Ein methodisches Vorgehen sorgt für einen schnellen und guten Start, der sich später auszahlt. Hier elf wertvolle Punkte der perlrot Einführungsmethode. Vision und Ziele festlegen Anwendungsfälle definieren Führungskräfte gewinnen Projektteam ...
 
The War to Develop Talent
31.10.2013
The talent management pendulum is swinging from recruitment to development. Companies have long recognized the importance of developing talent within their organizations. For decades, corporate universities and life-long learning programs have sought to lead internal talent development. In the overall architecture of talent management, however, development has often taken a back seat to recruitment, compensation, and performance management. As businesses struggle to fill critical positions at many levels, and as the requirements for the leadership pipeline ...
 
Why Even the Worst Bloggers Are Making Us Smarter
31.10.2013
[...] When you write something online -- whether it's a one-sentence status update, a comment on someone's photo, or a thousand-word post -- you're doing it with the expectation that someone might read it, even if you're doing it anonymously. Having an audience can clarify thinking. It's easy to win an argument inside your head. But when you face a real audience, you have to be truly convincing. Social scientists have identified something called the audience effect -- the shift in our performance when we know people are watching. [...] Yet studies have ...
 
Conversation and Collaboration: The Next Generation of Working Practices
30.10.2013
Today's enterprises are seeing and experiencing the value of both social software and cloud-based content collaboration systems. By connecting people and giving them the means to discuss, unlock and increase knowledge sharing across the workforce, these services are driving productivity and increasing efficiency in organizations across the globe. With intuitive interfaces reminiscent of the consumer platforms that office workers' are now so familiar with -- think Facebook simplicity -- such services have been rapidly adopted by the workforce. They are ...
 
'Social Business' isn't dead, but it isn't enough, either
30.10.2013
by Stowe Boyd Chris Heuer has written a polemic on the Brian Solis blog entitled 'Social Business is Dead! Long Live What's Next!. Chris, a friend who I have known for years, seems determined to avoid the research of organizations like McKinsey or GigaOM and instead links to anecdotes from his pals at Adhocnium and small consulting firms, or rhetorical questions embedded in other posts. [...] However, my sense is that Heuer is half right, but he totally misses the deeper truths at work here. Social business isn't dead, but it has become tired. It's ...
 
How to make your enterprise social network a success
30.10.2013
How do enterprise social networks work in reality? Taking a step back from looking at what technology is around to choose from and who is using what, I'm proud to introduce a guest writer to my blog to approach them from a different angle. Kostas Kastrisios, @kostas_ks on Twitter, recently completed his Masters in Information Systems Management at Warwick Business School in the UK. I encouraged him to share the results of his disseration because I think it will be of interest to readers of my blog. Over to you Kostas.... [...] I would like to share ...
 
The ESN Value-Creation Framework: Defining Long and Short-Term Value from Your Community
30.10.2013
In the world of enterprise social networks, theories and ideas abound about the value of investing in, launching, and maintaining an employee social community. Research has documented significant ROI gains, from better productivity measures and cost savings due to lower attrition. Vendors, analysts and evangelists agree that enterprise social networks allow for better and faster information sharing as well as happier employees. There is no argument that enterprise social networks create both tangible and intangible benefits for a company. The tangible ...
 
Enterprise Social Networks Facing the year 2014
30.10.2013
We begin with facts. According to McKinsey, through the use of enterprise networks, employee productivity will increase by 25%, since presently they dedicate 28% of their time reading, writing and responding to emails, which is equivalent to about 13 hours a week. Other activities in which company members invest more of their time are searching for information, communication, and internal collaboration. It is expected that by 2014, Enterprise Social Networks will be present in 20% of companies and they will sustain a rapid growth during the next years, ...
 
Moving from Records Management to Engagement
30.10.2013
by Christian Buckley As more and more software and services companies roll out social tools and features, jumping onto the bandwagon of the move to the social organization, managers at every level are being asked to investigate social - and find out how it can benefit the organization. For what it's worth, I think that most vendors have done a terrible job in articulating the business benefits of social. The easy escape is to offer up platitudes of qualitattive improvements that are, at best, difficult to measure and validate. If social improves ...
 
The Truly Monumental Guide to Building Online Communities
30.10.2013
So, you want to learn about building online communities? Then you've come to the right place We're here to amuse you with tools, processes and the occasional llama joke (and yes, you may just learn something about building online communities). Before we begin, we're going to give you a sneak-peek at what to expect. There's a lot of information coming and we don't want to send anyone into unnecessary overload. 'Cuz we're nice like that. Chapter 1: The Basics of Community Building Chapter 2: The Essential Community Building Tools Chapter 3: The Actual ...
 
Internal communication and social media: move the filter!
30.10.2013
by Bertrand Duperrin Summary: with the coming of social media in the workplace and the need for internal communication teams to let go and don't care about what is not their responsibility, the question of information filtering is more important than ever. With the increase in the number of information sources and the need for communication team to fall back on their core duties, information has to be managed at the user lever on both a qualitative and quantitative standpoint. So filters will have to move : formerly set at the publishing level, it needs ...
 
Discovering more about social collaboration software
30.10.2013
Recently I found myself looking into the world of 'enterprise collaboration' tools. The key thing I love about such applications is the amount of transparency they offer. Suddenly, discussions, thoughts, suggestions and documents become a lot more visible and accessible. In a previous role I had worked a lot with tools like Jive and Basecamp and I've recently been 'collaborating' a lot through Asana and Yammer. It made me realise that even though a lot of these tools set out to provide a similar value or proposition, there are nevertheless some differences ...
 
PKM in 34 pieces
30.10.2013
by Harold Jarche One of my objectives with the current PKM Workshop [there's still time to sign up] was to review most of my resources and work on developing new ones. Much of my work on PKM has been inspired by others. I have put these pieces together into a framework that I think makes sense and may be of some use. SEEK SENSE SHARE [...] ...
 
Die digitale (R)Evolution frisst ihre Eltern
30.10.2013
Warum und wie Unternehmen in ihrer Kommunikation dringend handeln müssen Wir befinden uns in einem der dramatischsten medialen und gesellschaftlichen Paradigmenwechsel überhaupt: eine Evolution, die so schnell verläuft, dass sie einer Revolution gleichkommt - und die viele Unternehmen daher vollkommen überrascht. Nicht jeder, der mitten in diesem Wechsel steckt, erkennt das und zieht die Konsequenzen. Manchmal mögen fehlende Budgets oder Zeitmangel der Grund sein, warum entscheidende Neuerungen in der Unternehmenskommunikation ausbleiben. Viel öfter ...
 
Want the boss on board with social media? First get your own house in order
29.10.2013
Over the years I've been talking about the importance of social media the most common question I get asked is: how do I influence the boss? I used to respond to this by sharing how I'd influenced a conservative regulator to enter the space years before social was considered a legitimate channel. My advice was: Commission research from an expert in your field Educate the executive Place the research in your specific industry context Speak the language of your executive (the business case, ROI and not 'hey cool marketing campaign, it went viral') Try ...
 
Here's A Google Perk Any Company Can Imitate: Employee-To-Employee Learning
29.10.2013
Adam Green sprinkles his lecture on data visualization with class participation. "Does anyone read sheet music?" he asks before showing a video that re-imagines music notation in a more visual way. "Anyone ever in the military?" he asks before explaining that branch of government's preference for white type on black backgrounds. And then, finally, after covering the basics, he gets to the point: "What would you do to make this graph more clear?" His 19 students take notes, having pushed the electronic devices they arrived with toward the center of the ...
 
One Small Step for Us, One Large Step for our Team
29.10.2013
[...] During the morning break, my colleague Paul came to me and asked me if I was going to share my notes on Yammer. When I told him my concerns, he was feeling the same way. He was the only one on his table, like me, taking notes on his tablet and having strange looks come his way. I'm sure people thought that we were being rude with our heads down madly tapping at our tablets. We decided at that point to just 'do it'. Just post our notes, photos, sketchnotes on Yammer to our team group with the hashtag #PeopleDay and see what transpired. What did ...
 
Positive Psychology, Enterprise Social Networks & Happiness at Work
29.10.2013
A generation back the concept of happiness at work was alien. People went to work to work and make a living. Today the workforce seeks to be happy, engaged, productive and do meaningful work at their workplace. Research proves that as individuals our happiness levels depend not on our genetic makeup, or the external realities of our life, but majorly on our thoughts and our thought process. An interesting TED Talk drives home the same point here. Noted below are some of the key points highlighted through the talk: The human brain in a positive state ...
 
Communications or Engagement
29.10.2013
by Simon Terry [...] We need an engagement mindset in a social media communication strategy, internally or externally. Social media is most valuable as a way to connect, engage, collaborate and build on ideas with the feedback and input of others. Social media enables community building, advocacy and creating real movements. Asking for input shows respect, deepens relationships and builds connection. Importantly, that engagement goes on whether you choose to participate or not. The network of customers, employees and community does not require your ...
 
Social Intranet Summit - Create irresistible content, increase collaboration and start conversations employees can't ignore
29.10.2013
Last week from the relative comfort of my own lounge I was able to view selected speakers at the 2013 Social Intranet Summit hosted by Ragan in Chicago that was based on creating irresistible content, increasing collaboration and starting conversations employees can't ignore. This blog contains some key points from selected speakers. First speaker was Dux Raymond Sy a Partner at Innovative-e (@meetdux) He started by reassuring us that social is not about pretty pictures of cats - which most of those present knew there were many more benefits but the ...
 
Modell-Entwurf Digital Workplace: Lernen und IT-Wissensmanagement = Arbeiten?
29.10.2013
von Michael Ludwig Höfer Absicht: Lernen als Teil des Wissensmanagements sichtbar machen Wissensmanagement aus der IT-Perspektive beschäftigt mich als SharePoint-Consultant nun schon eine ganze Weile. Einerseits finde ich dass wir großartige Möglichkeiten haben und interessante Sachen bauen. Andererseits stoße ich immer wieder an Grenzen gängiger Modelle. Teils sind diese Grenzen zu akzeptieren, andere aus meiner Sicht nicht. An folgenden Aspekten reibe ich mich konstruktiv, die mich veranlassen ein Modell zu entwerfen, um da einen kleinen Betrag zu ...
 
Why We Are Wired to Connect
29.10.2013
Scientist Matthew Lieberman uncovers the neuroscience of human connections -- and the broad implications for how we live our lives. When we experience social pain -- a snub, a cruel word -- the feeling is as real as physical pain. That finding is among those in a new book, Social, and it is part of scientist Matthew Lieberman's case that our need to connect is as fundamental as our need for food and water. He answered questions from Mind Matters editor Gareth Cook. You argue that our need to connect socially is "powerful." But just how powerful is it? ...
 
"Silvernerds sind für unsere Netzkultur ganz wichtig."
29.10.2013
Silvernerd. Der Begriff muss sich noch einbürgern. Aber wenn ihn schon ausgebuffte Onliner für experimentierfreudige Senioren benutzen, ist mir um die Zukunft der Generation 50plus im Netz nicht bange. Silversurfer war gestern. Silvernerds machen die Internettapete bunter. Sie wollen das Netz nicht den Digital Natives allein überlassen, sondern mitgestalten. "Mehr Silvernerds für unsere Gesellschaft", wünscht sich Michael Praetorius. "Wir brauchen Silver-Nerds, nicht nur Silver-Surfer, die sind ganz wichtig", sagte er kürzlich in einem Interview für ...
 
Working Out Loud: Three Years Later
28.10.2013
In about one month, my first blog post about Working Out Loud will be three years old: "When Will We Work Out Loud? Soon!" I've been thinking about adding it to the family picture. But during recent months I've started to feel a bit hypocritical on the topic. Do I practice what I preach within my place of work? Yes, fairly consistently. I'm the fastest converter of an email transaction into reusable knowledge this side of the Mississippi. However, I've been severely lacking in the amount of sharing and engaging I do in the real open. In the public domain. ...
 
Five Important Rules of Social Business Collaboration
28.10.2013
Social media is infiltrating business. According to the Harvard Business Review, social collaboration - and the tools that fuel it - can improve knowledge work. In the Review, they provide a case study of Nationwide Insurance, a company using social collaboration. "Nationwide's social collaboration tools help people get conversations started, make faster decisions, get work done more quickly, communicate better top to bottom, recognize peers and better engage workers. All this by making the company more like the real world we live in," Brad Power reports. ...
 
The Five Monkeys Experiment (with a new lesson)
28.10.2013
by John Stepper [...] The original lesson seemed to be: "if you're trapped with a malevolent experimenter, don't go for the bananas". Today, though, we can do something that wasn't possible for those monkeys in 1967: we can change the experiment. That is, instead of just accepting the work environment we happen to be placed in, we can take more control now than ever before. By working out loud - making our work visible and discoverable - we can create purposeful networks and come in contact with wildly different experiments going on in our own firm ...
 
How to Get Employees to Embrace Social Media
28.10.2013
Are you struggling to get your social media activities off the ground? Do you want to get more people inside your organization to support your social media activities? If so, you're not alone. Small businesses to Fortune 500 companies find themselves facing these challenges. In this article, I'll show you how to create an internal social media structure that will help you develop an effective long-term social media presence. Define the End Goal Create a Social Media Task Force Develop a Holistic Social Media Strategy Consistency Is Key Use Tools to ...
 
3 ways Telus improved its employee engagement
28.10.2013
About six years ago, Telus Corp. was having a problem. It was having trouble keeping its employees engaged at its company. In 2007, an internal survey of about 4,000 employees showed only about 53 per cent of its employees were truly engaged and involved with their community. The year after, that number jumped to 58 per cent - good news, until that dropped back down to 54 per cent a year later. While the numbers don't seem to mean much, that resulted in lost productivity and a reduced bottom line for the large telecom corporation employing a workforce ...
 
Immersion is a Catalyst of Change
28.10.2013
by Simon Terry When making major change finding symbols and mechanisms that help accelerate the change can be important. These elements of your change management plan act as catalysts, helping make the change occur. Jim Collins described the power of catalytic mechanisms as a vehicle to help organisations achieve goals in a classic Harvard Business Review article. Immersion in the problem is an incredibly powerful catalyst of change in organisations. Too often change conversations can have an abstract or a theoretical flavour. Improving customer satisfaction, ...
 
Five Power Skills for Discovering Radical Ideas
28.10.2013
Innovation starts with new and novel ideas. Over the last 20 years, we have worked with many world-class brands to help find their next "big thing." During the initial phases of our work together, it becomes obvious that they have plenty of good ideas. Finding ideas is never the problem -- initially. The challenge is finding radical ideas consistently year after year. When we surveyed over 300 global executives between 2008 and 2009, one of the primary concerns they expressed was their inability to compete long term without a solid innovation engine ...
 
Neue Studie belegt: Nur drei von fünf Arbeitstagen sind effizient
28.10.2013
Die AKAD Hochschule in Leipzig hat in Zusammenarbeit mit der tempus GmbH die größte Online-Befragung im deutschsprachigen Raum zur Arbeitseffizienz im Büro durchgeführt. Das Ergebnis der Studie: Gestiegene Kommunikationsanforderungen und Ineffizienzen in der Büroorganisation führen dazu, dass lediglich drei Tage pro Arbeitswoche für produktives Arbeiten übrig bleiben. "Eine Ursache liegt im beständig wachsenden Kommunikationsaufwand", so Prof. Dr. Daniel Markgraf zu den Ergebnissen seiner Arbeitseffizienz-Studie. Ob die Kommunikation mit Kunden, interne ...
 
The science of serendipity: the promise of innovation inside organisations
25.10.2013
In 'The Science of Serendipity' author Matt Kingdon takes us on the surprisingly systematic journey to serendipitous discovery necessary to innovate in our workplace. "Serendipitous invention and the creative exploitation of ideas is a muscle that you can choose to work out or allow to wither" - Matt Kingdon What made me think that I was going to read an interesting and useful book, was the author's immediate suggestion to think of innovation not just as the results of 'happy accidents'. Instead, it is more a deep and fascinating ...
 
Enterprise 2.0 treibt soziales Intranet
25.10.2013
Fällt der Begriff Enterprise 2.0, so steht schnell die Technik im Vordergrund des Gesprächs. Viele Unternehmen haben dabei zumindest ihre ersten eigenen Erfahrungen mit "Social Intranets" gemacht. Die Bilanz fällt allerdings gerade im Mittelstand oft eher nüchtern aus und man tut sich schwer mit Antworten, warum allein durch die technischen Neuerungen das gewünschte Ziel nach mehr Vernetzung, Innovation oder Wissenstransfer nicht erreicht wird. Die Entscheidung für eine bestimmte Technik fällt vielen Unternehmen noch relativ leicht, doch dann stellt ...
 
Worauf dezentral organisierte Unternehmen in Social Media achten sollten
25.10.2013
Wie sollen sich Unternehmen mit dezentralen Vertriebsstrukturen oder mit unterschiedlichen Filialen im Social Web positionieren? Allgemein ist über Unternehmen im Social Web bereits viel geschrieben worden. Wer sich in Zukunft beim Kunden verankern will, der muss mit ihm in den Dialog treten. Allerdings: Das Unternehmen gibt es nicht. Produkte und Positionierung entscheiden sich im Idealfall grundlegend. Alleinstellungsmerkmale sind hierbei wichtig. Zudem unterscheiden sich Unternehmen in Organisation und gewachsener Struktur. Das macht sich vor allem ...
 
Social Media managen: Der Chef muss zuerst verstehen
25.10.2013
Social Media sind heute fast schon selbstverständlicher Teil einer jeden Unternehmenskommunikation. Firmen aller Branchen erkennen - mehr oder weniger schnell - die Chancen und Möglichkeiten der sozialen Netzwerke. Diesen Eindruck vermittelt zumindest die kontinuierlich wachsende Zahl der Social Media Auftritte und Corporate Blogs. Dennoch besteht in vielen Unternehmen ein enormes Spannungsfeld zwischen Social Media Team und Führungskräften. Denn so groß die Begeisterung für Social Media auch sein mag, fehlt in der Chefetage oft doch das grundlegende ...
 
How Employees Establish New Business Rules
24.10.2013
In 2013, the main demand from an employee is no longer "Listen, Boss, I need more money." But rather, it is converting into "Hey Boss, I need more social media for my work. It helps my work be more productive. And if the company doesn't provide it for me, I will use my own." The trend Bring Your Own Device foment employees to use personal technological resources to develop their tasks more easily and efficiently. Part of the technology that they use naturally in their personal life facilitates their work and helps them increase their productivity. According ...
 
Why Human Resources Needs Social Business
24.10.2013
As companies identify more areas where social software can be put to use, the push to launch social software solutions from IT departments and specialty departments grows stronger. Many IT directors see social software as an opportunity to raise their profile, and departments from marketing to product development push adoption driven by their basic goals and responsibilities. But one department is missing from this clamor, even though social software adoption would appear to be in its best interests. I'm talking about Human Resources (HR). HR departments ...
 
Utilizing an Internal Community to Improve Your Collaboration Skills
24.10.2013
Corporate social networks have been extremely popular in the past few years as more companies have realized the importance of connecting employees together to collaborate on projects. I recently spoke to Connie Bensen, who is one of the leading experts in internal social media communities. She leads Global Community Strategy at Dell and recently launched the Dell Social Business Connection. Her blog has been recognized by Forbes.com as one of the top 20 best marketing and social media blogs by women and she was a 2009 Fellow of the Society for New Communications ...
 
Die Community: Organisationsmodell im Enterprise 2.0
24.10.2013
Welches Organisationsmodell wird im Enterprise 2.0 dominieren? Auf diese Frage gibt es so richtig noch keine Antwort. Aber je nachdem, welche Herausforderung für ein Unternehmen im Vordergrund steht, es muss die geeignete Organisation dahinter stehen. Das Pendel bewegt sich dabei zwischen Performance und Innovation! Die Klassiker: Hierarchie, Prozesse, Projekte! Wie sieht die Realität aus? Die Neue: Community! Aber für welche Aufgaben sind Communities die ultimative Lösung? [...] ...
 
Social Business ist Kopfsache!
24.10.2013
Das Thema Social Business ist seit Jahren Gesprächsstoff. Aber was ist Social Business? silicon.de-Blogger Winfried Holz geht der Frage nach und fordert ein Eingreifen der Geschäftsleitung, um Social Business im Unternehmen durchzusetzen. Social-Business-Konzepte müssten laut Holz nicht nur vorgegeben, sondern auch vorgelebt werden. Seit etwa einem Jahr redet die Branche nun "offiziell" über das Thema Social Business. Die Analystenhäuser verfassen Trend- und Zukunftsreports und auf Veranstaltungen wie der CeBIT wurde und wird das Thema heftig diskutiert. ...
 
Innen wirkt nach außen - Der Kreislauf der internen Kommunikation
24.10.2013
Externe vs. interne Kommunikation Innen wirkt nach außen - so lautet die Regel für jedes Unternehmen. Dennoch nehmen es viele mit der Aussage nicht so ernst. Ganz nach dem Motto "Der Flurfunk wird's schon richten" werden die Mitarbeiter sich selbst überlassen. Schnell kochen erste Gerüchte und Mutmaßungen hoch, die ihre Runde drehen und für eine ernstzunehmende Kluft zwischen Führungsetage und Mitarbeiterstamm sorgen. Es gibt jedoch auch Unternehmen, die die Wichtigkeit der internen Kommunikation verstanden haben und entsprechend vorsorgen. Darunter ...
 
Corporate Network: 25 Tipps für interne Netzwerke
24.10.2013
Tools mit denen Unternehmen ihre Mitarbeiter verbinden und interne Netzwerke aufbauen können, gibt es viele. Einige Optionen haben wir bereits in einem eigenen Artikel vorgestellt und die Bandbreite zeigt, dass aus rein funktionaler Sicht keine Wünsche offen bleiben. Die größten Hürden bei der Einführung und effektiven Nutzung solcher Tools liegen allerdings auch nicht im technischen, sondern im kommunikativen und sozialen Bereich. Unternehmen und Führungskräfte unterschätzen immer wieder, wie viel Einfluss der menschliche Faktor auf das kollaborative ...
 
The Openness Route to a Collaborative Culture
23.10.2013
Enterprise Social Networks are almost universally seen by their leadership sponsors as one of the enablers of a more open, collaborative, and transparent organisation. And indeed we work with them to achieve those goals through strategies and implementation plans which are tailored to their specific people, processes, systems, priorities and appetite for change. We are endlessly mindful of "adoption" - how to get a critical mass of adoption without which the ESN fails its purpose. By a chance encounter* I learnt that an effective starting point is to ...
 
5 Ways Email Makes Your Employees Miserable
23.10.2013
by Jacob Morgan It can sound like a gentle wave, an eager ding, or perhaps a vibration on our phone felt from a pocket. It's email, and regardless of how much we talk about the future of work and collaboration, we cannot ignore this blaring reality of all employee lives. Email keeps us handcuffed to our phones and computers-always alert to that distracting delivery notification of a new message. It's like a virus spreading beyond containable proportions. It has become an out of control situation. We use email for everything related to communication ...
 
How To Get Rid Of Email In Your Company
23.10.2013
by Jacob Morgan Last week I wrote about the 5 Ways Email Makes Your Employees Miserable. Today I wanted to explore how organizations can reduce their reliance on email by using collaborative platforms for communication and collaboration. As mentioned in the previous article, our reliance on email has gotten a bit out of hand and there's no reason for it; email is no longer the most effective way to communicate or collaborate with our employees. Check out the article above to read some of the scary statistics I found about how we use email. Here are ...
 
Building a developmental intranet team
23.10.2013
It's a common question, often asked, with no perfect answer: "What's the right formation for my intranet team?". The response will differ each time and is defined by many criteria, not least your budget, the size of the organisation and the skills available to you. Importantly, it'll also depend if you're planning a major overhaul of the site, or simply maintaining and existing site. Whilst most intranet teams wish they didn't have an "intranet as a project" mentality, it's an inevitability in many organisations. In a series of Intranetizen posts, we'll ...
 
The Number One Fear of Enterprise Social? Mutiny!
22.10.2013
[...] If you're new to enterprise social, think of it as a private version of Facebook inside your company. It's a fundamental shift in how companies communicate and collaborate electronically, and it's adoption is rapidly growing, around 42% every year. Instead of private communication through email, messages are posted openly to a social site. In theory, anyone can view or reply to any other message. The benefits include better engagement, more transparency, greater knowledge sharing, and to borrow a term widely used here in downtown Las Vegas - increased ...
 
Should we let employees socialise?
22.10.2013
by Rogier Noort Yes! It's almost a silly question to ask. Of course, we want employees to socialise, we even encourage it. There are company parties, at Christmas and New Years for instance. There's the birthdays where we eat cake and have a chuckle or two. In some cases employees are even encouraged to communicate with each other.., and very rarely, this even happens during office hours. But, not too long though, after all, how can you get any work done if you're talking to somebody else. I apologize for the sarcasm, I know it's an easy way to poke ...
 
Is your Company Ready for an Enterprise Social Network?
22.10.2013
In internal communication, the current revolution that we live in has caught us off guard. No sooner has consolidation within the strategic priorities of businesses when it claims its use through new platforms, such as enterprise social networks. The qualitative jump that these tools offer seem indisputable, but it is advisable not to be dazzled by its shine and make a prior analysis about whether or not our company is ready to make the jump. If we have a well designed strategy, the support of leadership and the necessary attitude and motivation is ...
 
We need less community managers and more loops closers
22.10.2013
by Bertrand Duperrin When a business starts an internal social business initiative one of the first concerns is to define the roles / profiles they need in priority. In most cases it's community managers because everyone knows that the future of enterprise is to turn everything into communities. In fact it's more complicated than that. We've seen that community-oriented approaches without any link with real work and member's accountability don't work, or not very long, and usually become more a problem than a solution. Community management matters, ...
 
Management 2.0 : HR processes and social business
22.10.2013
by Anthony Poncier [...] When you talk about social business, you talk about organizational transformation. But too often it's limited to the deployment of an enterprise social network (ESN) uncorrelated to all company processes, whether business or HR ( ESN impact these processes but will also help their thinning). However, this tool will have a significant impact in the transformation of the organization and enable the evolution of processes, including HR. Moreover, the major editors have realized that and have operated various acquisitions of HR ...
 
Enterprise Social Networking Will Kill Business Email. Here's Why.
22.10.2013
The Problem With Email McKinsey's research indicates that interaction workers typically spend 28% of each day (13 hours a week) reading, writing and filing e-mails. (McKinsey Quarterly, Nov 12) Email became a powerful tool for individual and small group communication because of its Inbox which has served as a user's task list and its folders as a filing system. The Inbox has been one single place to keep abreast of daily business activities. A huge amount of valuable company knowledge is locked up in emails, sequestered as silo-ed "dark-matter" and ...
 
Corporate Blogs - Die schlafenden Riesen
22.10.2013
von Andreas Schulze-Kopp Das ich der Meinung bin, dass der Firmenblog der ideale Partner in der Unternehmenskommunikation darstellt, ist vermutlich für den Leser meines Blogs kein Geheimnis. Corporate Blogs sind für mich die stillen und heimlichen Starts im Social Media Zirkus. Sie sind aber auch noch immer völlig unterschätzt in vielerlei Hinsicht. Man könnte in Anspielung auf einen Werbespot behaupten, es handelt sich hierbei um eine "Geschichte voller Missverständnisse". Diesen Umstand belegt auch die BIKOM Studie "Social Media in deutschen Unternehmen", ...
 
Marketing und PR: das Ende des Silodenkens
22.10.2013
Die meisten Unternehmen sind heute in Abteilungen und Funktionen strukturiert. Marketing und Sales sind für die Kundenansprache verantwortlich, die Kommunikation platziert Unternehmensbotschaften bei Journalisten und Investoren und der Personalbereich kümmert sich um das Arbeitgeberimage und Bewerberansprache. Was lange Zeit so wunderbar funktioniert hat, wird nun durch die Digitalisierung komplett in Frage gestellt. Wer kommuniziert eigentlich online mit der Zielgruppe? Wer bestimmt, was online und in Social Media publiziert wird? Wo ist das Thema ...
 
Das Scheitern der Social Media Enthusiasten
22.10.2013
von Mirko Lange Ich kann mich noch gut an die Anfänge erinnern. Es ist genau fünf Jahre her. Oktober 2008. In den USA machte ein neuer, moderner Präsidentschaftskandidat von sich reden. Er nutze "Social Media" um nah beim Volk zu sein und finanziere einen großen Teil seines Wahlkampfs über Twitter, so hieß es. "Obama Girl" trällerte dazu Lieder für ihn auf YouTube, und die deutschen Medien griffen das begierig auf. "Social Media" war zum ersten Mal in Deutschland groß im Gespräch. Kurz danach kam Janis Krums. Den Namen kennt niemand, sein Tweet aber ...
 
Five Power Skills for Discovering Radical Ideas
22.10.2013
Innovation starts with new and novel ideas. Over the last 20 years, we have worked with many world-class brands to help find their next "big thing." During the initial phases of our work together, it becomes obvious that they have plenty of good ideas. Finding ideas is never the problem -- initially. The challenge is finding radical ideas consistently year after year. When we surveyed over 300 global executives between 2008 and 2009, one of the primary concerns they expressed was their inability to compete long term without a solid innovation engine ...
 
The Hidden Dangers of Playing It Safe
22.10.2013
[...] The dangers of taking too much risk are very clear. We're reminded of them in the news every day. Businesses, families, and individuals are ruined in shocking fashion--"150-year-old bank and pillar of Wall Street is gone in the blink of an eye"; "Major oil company loses $90 billion in market value in three months"; "Kite surfer tries his luck in a hurricane and slams into a building." Astounding lapses in judgment are everywhere. The warnings of overambitious risks are clear--watch yourself and don't do anything stupid. Unfortunately, we rarely ...
 
3 Reasons Why Your Board Should Care About Employee Engagement
21.10.2013
Her neck stiffened, her jaw clenched and her words strained from disbelief, or anger, "We don't need employees input on strategy. We're the board. They do as we say." And with that her proclamation ended. The smell of antiquity gushed from her mouth as she uttered her words. Satisfied with her message and ignorant to their implications, this board President managed to reinforce the moat between her ivory tower and employees. The board President's words dehumanized the workplace and those in the arena with blood, dirt and tears marring their faces In ...
 
Collaboration IS Enterprise Architecture on a smaller scale
21.10.2013
Why is it so hard to implement a successful collaboration program and quickly gain good results? Why are so many companies still lacking a holistic Unified Communication & Collaboration strategy, even though the world is changing, even though we know so many success stories (public ones) and even though their worst competitor might be already doing so? These are some questions I receive when the people I talk with challenge me regarding collaboration and digital workplace design. These are good questions and sometimes even hard to answer, to be ...
 
Business Benefits of Enterprise 2.0
21.10.2013
The transition to an Enterprise 2.0 represents a fundamental change in working practices. Positive changes such as an acceleration of communication processes and efficient project and line work significantly increase employee's productivity: Employees and managers are better informed Flexible selection of the workplace Efficient information search Efficient expert search More efficient and resource saving job training Improved quality of work The following examples of typical user scenarios show the benefits of Enterprise 2.0: Project Communication ...
 
10 reasons to blog, not email, your mass communications
21.10.2013
Anyone who works in a organisation of more than two people will have either sent or received mass emails at some point. Email is the traditional mode of communications within organisations. Whether it is for important company-wide announcements or sharing information between project teams or departments, there will always be a need to mass broadcast information to your colleagues. However, anyone who has sent or received company-wide emails will also have experienced the drawbacks that comes with them: accidentally missing someone out of an email thread, ...
 
The Death Of Social ROI -- Companies Are Starting To Drop The Idea That They Can Track Social Media's Dollar Value
21.10.2013
Many brands are moving away from metrics that purport to measure ROI on social media. They've realized that social media isn't a transactional engine or sales machine, so they're dropping half-baked indicators that gauge secondary effects, such as financial return. Instead, the new metrics evaluate social media strategies in terms of audience-building, brand awareness, and customer relations. In a new report from BI Intelligence, we look at the no-frills but powerful metrics that social media managers and analytics companies are focusing ...
 
Social, baby boomers and the brain drain
21.10.2013
Knowledge sits at the heart of our modern economy, so the thought of large chunks of our intellectual capital walking out of the door should be enough to alarm any manager. It's estimated that nearly 40% of the working population is over 45, and whilst these baby boomers have contributed tremendously to both the economy and their employers, the risk posed by the loss of their knowledge from the workplace is considerable. A survey by the Associated Press recently suggested a slight reprieve is at hand. It suggested that 82% of Americans over 50 would ...
 
Enterprise 2.0 - Raus aus der Steinzeit
21.10.2013
von Thomas Dörmann Das Thema #E20 oder wie auch immer ein Unternehmen seine digitale Transformation nennen will, wird vielen Organisationen noch lange um Quantensprünge voraus sein. Ist es doch so einfach in der Bequemlichkeitszone zu bleiben und die Steinzeitmelodie zu spielen. Analog dazu sind die meisten Schulen ebenfalls weit weg von jeglicher Realität und der Zukunft. OK, es gibt Ausnahmen, dessen Bekanntheitsgrad leider einen sehr kleinen Radius aufzeigt. Es wird blockiert da es einfacher ist sich in das gleiche Verhaltensmuster von Anno Tobak ...
 
Social Media in Unternehmen als karrierestrategisches Instrument?
21.10.2013
von Alexander Stoll In diesem Post beschäftige ich mich mit dem karrierestrategischen Potential von Social Media in Unternehmen - und davon ausgehend mit den Möglichkeiten und Grenzen, kollektive und individuelle Interessen im Enterprise 2.0 zu verknüpfen. Rückblick: Kommunikation und Karriere Im Forschungsprojekt careers@communication gingen wir der Frage nach, welche Karrierebedingungen in modernen Großunternehmen herrschen und welche kommunikativen Karrierestrategien sich dort beobachten lassen. Kurz gefasst interessierten wir uns dafür, wie sich ...
 
Positionspapier Kommunikaton 2.0
21.10.2013
von Carsten Rossi Vom "Herold" zum "Moderator" Interne Kommunikation war lange das uncoole kleine Aschenputtel der Unternehmenskommunikation. Sie war oder ist teilweise immer noch so unbeliebt, dass sie oft nicht einmal organisatorisch Teil der Kommunikationsfamilie sein darf, sondern mal von HR, mal vom Marketing oder als Beigabe zu unterschiedlichsten Job Descriptions, verteilt über das ganze Unternehmen, durchgeführt wird. Die Mitarbeiterzeitschrift (Werkszeitung), ist Anfang des 20. Jahrhunderts eines der ersten Instrumente der Mitarbeiterkommunikation ...
 
10 business cases for CEOs to use social media
18.10.2013
"Embracing social media isn't just a bit of fun, it is a vital way to communicate, keep your ear to the ground and improve your business." -- Sir Richard Branson That quote embodies what very few large company CEO believe to be true. That's right, after a bit of research for a speaking engagement yesterday, I learned that despite the litany of reasons CEOs should be using social-very few do. In fact, only 48% of Inc. 500 and Fortune 500 CEOs use social media. And only 30% of Fortune 500 CEOs have an active social media presence on at least one channel ...
 
The Nine Obstacles to Digital Transformation
18.10.2013
Digital transformation doesn't have to be a nightmare for companies. Companies invest billions in technology because they envision a better bottom line. They see technology as a way to transform operations, customer relationships, or build new business models. In practice, though, digital transformation vexes companies. It's hard to get it right the first time -- and just when you have it working, everything changes again. The skills needed for automating processes aren't the same as those needed for putting businesses on the Web, which likewise differ ...
 
The main Enterprise Social Network challenges? Value, Culture and Adoption Effort
18.10.2013
The potential productivity gain of Enterprise Social Networking is a staggering 20% to 25%. This technology has consequently been quickly embraced by up to 70% of all organizations. The business value that can be obtained is entirely based on how much this technology is being used, but as most organizations follow a worst practice approach of "provide and pray", it shouldn't be a surprise that only 10% of the implementations truly succeed. It's a simple fact that social collaboration doesn't just happen, it's earned! This article aims to highlight some ...
 
5+8+3 Steps to Successfully Launch an Enterprise Social Network? Strategy
18.10.2013
Enterprise Social Networking is quickly moving from a nice-to-have to a necessity in the workplace, but did you know that a staggering 90% of all the implementations don't meet the intended objectives? In 75% of all organization, the adoption rates don't even make it past the 25% barrier! The "provide and pray" approach regretfully doesn't work, but why wouldn't you require a plan to deploy Social technology? This article ambitiously aims to describe an all-embracing approach to successfully launch an Enterprise Social Network. Note: The people looking ...
 
Why Company Directors Need to Ride the Social Media Bike
18.10.2013
Directors who don't understand social media are placing their company at risk of not capitalising on the business opportunities, as well as exposing it to unnecessary risk. While reputation and brand risk is the usual discussion, it is not the main point. The main point is they are not in a position to judge risks nor opportunities if they don't some basic experience in social media. They need to get up to scratch. The "fear of social" framework for judging risk is dangerous. Recently I have spoken to groups of company directors and company ...
 
Let's talk about the ROI of email. (Yes... it matters)
18.10.2013
by Bertrand Duperrin Because of the lack of sound arguments on the ROI of social technologies in the workplace - of because the discourse that should come with may not be very popular -, the ROI of email is often used as the ultimate argument with an unanswerable question: "But who cared about the ROI of email?" Followed by the unavoidable conclusion: if no one did that for email, why bothering us with the ROI of social technologies and, above all, of enterprise social networks. The about-turn is easy and comes with two downsides. The first is that ...
 
Kein Nutzen, kein ROI - Social-Media-Aktivitäten verpuffen wirkungslos
18.10.2013
Investitionen in Social Media zahlen sich für viele Unternehmen nicht aus. Es fehlt der Mehrwert für das Business, sagt eine Studie von Tata Consultancy Services. [...] Nutzen hängt vom Reifegrad ab Die Untersuchung unterscheidet zudem zwischen "Vorreiter"-Unternehmen, die bereits einen hohen Reifegrad bei der Umsetzung von Social-Media-Vorhaben erreicht haben, und "Nachzüglern", die keinen nennenswerten Nutzen aus dem Einsatz sozialer Medien ziehen. Den Vorreitern gelingt es zum Beispiel besonders gut, alle Fachbereiche in ihre Social-Media-Aktivitäten ...
 
Nutzlose Measuring-Tools - Bauchpinseleien im Social Network
18.10.2013
Soziale Netzwerke für Firmen sind laut Erhebung der Experton Group stark im Kommen. Doch eine Analyse der Posts und Kommentare mit Hilfe von Analyse-Tools ist Zeitvergeudung, meinen andere Experten. Die Party ist vorbei, die Katerphase angebrochen. Offenbar gilt das jedenfalls für die schnelle und bequeme Auswertung von Enterprise Social Networking Data. Die Überbringerin der schlechten Botschaft heißt Carrie Basham Young, ist Enterprise 2.0-Beraterin und gehört zur jungen Generation der Digital Natives. Statt sie wie früher zu köpfen, hört man ihr ...
 
Social Influence Does Not Equal SME Knowledge
18.10.2013
In March 2013, I made a claim on my blog that Klout is the most interesting company on the planet. Now, just to clarify, I don't literally believe Klout is the most interesting company on the planet, but utilized a bit of sensationalism to draw attention to what is, I believe, an increasingly important topic: the value of social influence within the enterprise. I do not think Klout "owns" this category, nor do I think that what they are doing, and other firms with similar tools and algorithms, is hard science. The reality is that these measurements ...
 
Enterprise Social Networks as a Tool to Discover Hidden Talent in Organizations
17.10.2013
The growth of knowledge is of vital importance for the future of organizations. In this stage, one of the great advantages organizations who work with Enterprise Social Networks have is the opportunity to share content. However, Enterprise Social Networks must be designed to facilitate this and not to employ it as a social communication medium between users. I am one who thinks that talent attracts talent. Someone with talent will feel excited to participate in a collaborative environment that is conducive. An environment in which perceives that intervention ...
 
Socially Savvy Internal Communications: If you can't convince your own workforce, who can you convince?
17.10.2013
How do you perceive the use of social media within your workplace? social media + employees (in the workplace) = risk or social media + employees (in the workplace) = opportunity Regardless of your personal view on social media, the reality is your workforce are using social media as part of their working day. If you are socially silent, your workforce is using social media without you and about you. Internal and external social interactions are constantly happening in your workplace. The question you need to consider is: "Are these socially based transactions ...
 
What to Do When the Leaders Don't "Get It"
17.10.2013
I delivered a webinar with Brad Palmer of Jostle yesterday titled "Transforming Your Workplace Culture from Toxic to Humanized." It was a great event, with 140 people viewing and listening online, many of whom had GREAT questions. It's the first webinar I've been a part of where we ran out of time to answer the audience questions. And there was a distinct theme among the questions: "Our leaders don't get it. They're clueless. Leaders don't think they can change the culture. People see the leaders as incompetent. In the context of all that, what are ...
 
Corporate Culture: actual concern but too easy excuse
17.10.2013
by Bertrand Duperrin Corporate culture is something to watch carefully in any change program. Corporate culture as well as local culture. Anyone who once had to drive change at any level will confirm that. No need to elaborate more : it's a no-brainer. That said, we should not overlook another important but seldom mentioned reality. Although being a real matter, culture is on its way to become the easier ready-made excuse for not doing things, refusing change or explain failure. No matter it's caused by lack of realism or a deliberate will to not look ...
 
Social collaboration platform dos and don'ts from HR Tech 2013
17.10.2013
At the start of the 2013 HR Technology Conference & Expo, held this week in Las Vegas, keynote speaker Don Tapscott said the world is heading toward a state of "radical openness." He broke the concept into four characteristics - collaboration, transparency, sharing and empowerment - and recommended companies "undress for success." However, openness on all four levels is difficult to achieve in complex organizations, and human resources (HR) leaders often look to social technology for help. But deploying a collaboration platform can open its own ...
 
Research reveals collaboration is king
17.10.2013
Collaboration is the most popular term to describe social media inside organisations, knowledge sharing is the main reason for introducing it and 70% of comms pros say their companies have welcomed, not blocked, internal social media. These findings form part of the results of a joint piece of research between simply-communicate and I. In this article I'm going to share the results with you, ahead of presenting them at Social Media Inside the Large Enterprise (SMILE) on Monday. [...] Why introduce internal social media? What's in a name? What do you ...
 
Social Business is Dead! Long Live What's Next!
17.10.2013
[...] It's not that the ideas are losing or that the goals are without merit, they are. The problem is that the deeper meaning and richer context is being lost on executives who still think the word "social" indicates a frivolous time-wasting pursuit. To them, it's about what someone ate for lunch. Or it's that thing their teenagers do to ignore them at the dinner table. Despite the Arab Spring, the customer revolution and an increasingly connected society which turns to Twitter with every earthquake or news event, the idea of being a Social Business ...
 
From Hierarchy of People To Hierarchy of Networks
16.10.2013
In a recent podcast interview on the Engaging Brand with the wonderful Professor Badaracco we discussed how hierarchical structures were developed during the Industrial Age and started to Hierarchyquestion to whether these structures work in the modern, digital age. It got me thinking about organisational structures and concluding that we are moving - or should be moving - from a hierarchy of people to a hierarchy of networks. Let me explain why... It is not what you know, it is what access you have in your network to talent and resources. We are moving ...
 
Working Out Loud and Culture Cooking
16.10.2013
Managers and leaders in the growing and globalizing Grundfos have been forced to deal with the need for agility in an increasingly complex business. On top of this, we are met with increasing demands for better internal co-ordination and efficiency due to 'truly global' customers and competitors who exchange information and negotiate based on their internal global structures. The challenge is obvious: we need to maintain high speed and relevance in our business processes despite a disperse geography, time-zones, and culture differences.drucker1 "Culture ...
 
3 Ways To Empower Your Employees To Own Their Work
16.10.2013
How do you make your team more efficient? You empower them to take ownership over their work. "Empowered people are crucial to any organization's success," says Dan Sanker, CEO of logistics outsourcing company CaseStack, in his post on LinkedIn. "They will go the extra mile for clients, colleagues, and the company. They are happier, more productive, and more independent, which allows the whole team to be more productive." But how do you empower your organization? Sanker says it's all about building a culture that encourages open communication, ...
 
Boomers Best Millennials at Using Social Media for Work
16.10.2013
If you want your company to maximize its social media usage, let Baby Boomers promote it. That was the unexpected result from "The Coworker Network" study conducted by Paul Leonardi, a professor of communication at Northwestern University's Kellogg School. In 2012, Leonardi learned that a large credit card company planned to adopt an enterprise social networking tool called A-Life. In order to streamline communications and reduce inefficiencies, the firm wanted its 15,000 employees to have a better sense of who their colleagues were, what their ...
 
From social intranets to collaboration ecosystems
16.10.2013
Social intranet is a hot topic. With the rise of social software, the next step to the enterprise social nirvana is the intranet. Hopefully, nobody is considering Facebook as a model anymore (like in "our new intranet will be like Facebook"), but there is still some confusion in what "social" stands for in the enterprise. [...] As you can see, we can isolate the three main ingredients: information (CMS), communication (portal) and collaboration (web app). From my experience of helping large organizations rethink their intranet, I would had two more ...
 
10 Lessons Intranets Can Learn from Wikipedia
16.10.2013
Persuading employees to use the company intranet is one of the biggest challenges intranet managers face, primarily because it's hard to get employees to contribute content their colleagues will find useful. Just how difficult this task can be is highlighted by feedback from the Worldwide Intranet Challenge (WIC) online benchmarking survey, which has been completed by more than 45,000 intranet end users from about 150 organizations. [...] Mining the Gold Focus on Content Easy to Participate Why People Contribute [...] So what are the key findings ...
 
IT Social Heroes for Employee Social Activation
16.10.2013
In my blog, "Why Intel IT Experts Should Use Social Media" I mentioned that I was working on a pilot program is called "IT Social Heroes." The goal of IT Social Heroes is to help our busy IT SMEs (subject matter experts) build solid peer relationships and increase their social authority (and that of Intel IT... and Intel) within the IT industry. We wanted the Intel IT SMEs to build social authority by: Building equity in their name plus their area of expertise - by using a unique key equity term (KET). Improving the SME's search-ability (SEO for higher ...
 
Opposition is engagement
16.10.2013
by Simon Terry Many years ago I pitched an initiative to a senior executive group. The presentation went without a hitch. There were no hard questions and no push back. I walked out of the meeting pleased until a wise mentor of mine asked a devastating question: What level of engagement was there in the room? My mentor went on to point out that without pushback it is unlikely anyone in the room actually turned much of their mind to my initiative. The lack of pushback was bad news because it meant that support would fade quickly and little follow through ...
 
Collaboration is critical, but reaching a common goal isn't always easy: research
16.10.2013
[...] The world is changing at warp speed. In such an uncertain, fast-moving environment, how to keep across the flood of information and key developments? How to know what matters (and what doesn't)? How to tackle problems that transcend organisational, sectoral and national boundaries, whose complexity or magnitude challenge traditional definitions and capabilities? Collaboration. Derived from the Latin con- (with) and laboro (work), collaboration is loosely defined as two or more people working together on a common goal. "Humans are not special because ...
 
"Me vs. Us" vs. "Us vs. Them"
16.10.2013
Our brains, says neuroscientist Joshua Greene, have two similar modes of thinking. In the automatic mode we use most of the time, behavior is dictated by gut-level instincts that don't cost much in the way of processing power. In the more resource-consuming manual mode, we make decisions based on slower, higher-level cognitive operations. Greene is a trained philosopher who's most interested in how these two modes of thinking affect our moral and ethical judgements. What does the gut say about dilemmas of right and wrong? Do things change when we listen ...
 
Making Social and Collaboration Systems Work
15.10.2013
Social and collaboration systems often face implementation challenges when introduced into a company. Here are several strategies for mitigating them. In spite of organizations investing in social and collaboration software, the C-Suite continues to face challenges when it comes to using these systems effectively. While some success stories exist, many organizations are still struggling to get the most out of their social and collaboration deployments. In this article, I'll address the most common implementation challenges, plus several unexpected ones; ...
 
The Differences between Facebook and a Private Social Network
15.10.2013
The companies willing to start social communication channels with their clients look to find the value of these tools to create commitment or entailment with their brand or product. The diffusion of innovations, promotions, cliente attention...through Public Social Networks are good when it comes to improving the brand image or sales. However, there is an area where public social networks demonstrate their limits: the creation of a community around a related area of interest with their company. Often we hear about a Private Social Network is a kind ...
 
It may look like employees are wasting time online, but...
15.10.2013
What's often seen as a sign of poor productivity in the workplace might actually indicate an enterprise collaboration strategy is beginning to pay off. Learn how to tell the difference. When knowledge-intensive organizations such as banks, insurance firms and government departments invest in enterprise social networking (ESN) systems, they aim to improve employee collaboration and productivity. They don't buy ESN software so workers can plan BBQs and compare sports scores. Nonetheless, according to an investigation of ESN at one workplace, organizations ...
 
Working Aloud: Try 3 Tiny Habits
15.10.2013
by Simon Terry Working aloud requires new habits of work. 3 little habits will help you experiment with techniques and the benefits. I've been reading about BJ Fogg's tiny habits. In doing so, I realized the tiny habits reflect how I learned to practice new ways of working aloud using enterprise social networking. How does a busy executive build a habit of working aloud? Make a decision to build a new habit. Set yourself up with a login and the right apps. Then break your new working aloud habit down into common triggers and simple steps. I have previously ...
 
Want To Find Brand Ambassadors? Start With Your Employees
15.10.2013
The 2012 Edelman Trust Barometer, a trust and credibility survey that collects data from more than 30,000 people, found that regular rank-and-file company employees have more credibility than executives. While this might seem like bad news for companies - it should be considered a fantastic opportunity. By turning employees into trusted brand ambassadors, companies bring their strongest asset and their most vocal internal advocates in direct contact with their customer base. It is very visible when the company has passionate employees who love the brand ...
 
Shift happens. 10 Ways to Shift Gears for Employee Engagement and Change Management
14.10.2013
"We don't have to engage in grand, heroic actions to participate in the process of change. Small acts, when multiplied by millions of people, can transform the world." ~ Howard Zinn What do shifting gears, change management, and employee engagement have in common? The expression "to shift gears" means to suddenly change what you are doing. Change management focuses on helping organizations and individuals "shift gears" to go from a current to a desired state. Employee engagement, on the other hand, often feels like a shift in work gears for leaders, ...
 
Social Business done right. Valuable Lessons Learned.
14.10.2013
by Rogier Noort I was going through some photo's of 2013?s Enterprise 2.0 Summit, for my previous post, and came across this little gem. No, not the louvre, but a slide of Van Marcke's Phillipe Borremans. Last March, in Paris (hence the image above), he gave a talk about the social business journey he choreographed for Van Marcke. This particular slide is his "Lessons Learned" slide, a mandatory slide to have I'd say. I enjoyed Philippe's talk a lot, it was down to earth, realistic and not just theoretical. These lessons learned are a product of that ...
 
Knowledge Creation and Social Collaboration in the Digital Workplace
14.10.2013
"The only irreplaceable capital an organization possesses is the knowledge and ability of its people. The productivity of that capital depends on how effectively people share their competence with those who can use it." - Andrew Carnegie, 1919 The creation of a digital workplace, through the introduction of state-of-the-art ICT technology and new ways of working (NWOW), puts a clear focus on streamlining in-company communication, improving organizational performance, and increasing the overall satisfaction of employees. In today's business environment, ...
 
Whatever We Work on Together Is Our Most Important Work
14.10.2013
By pursuing transparency, one company has taken alignment to a whole new level. To demolish silos and intra-departmental communication vacuums, Barrett Distribution flattened its management structure about five years ago. Decision-making became democratic. Passionate debate was welcome. Priorities were made clear. "Whatever we are working on together is our most important work, and we need everyone's input to get it done," says Tim Barrett of the executive team. [...] What happened? Openness -- and lots of it. Here is a summary of the Barretts' four-tiered ...
 
Enterprise social network software: Integrate with business applications
14.10.2013
The enterprise social market is shifting its focus away from differentiated features, to integration with enterprise software, according to the latest Magic Quadrant report on social software from Gartner Inc. Enterprises don't want standalone social network software that emulates Facebook with news feed and embedded commenting features. Employees need social software that ties into business processes through integration with unified communications (UC) tools and customer relationship management (CRM) software. But enterprises shouldn't cram ...
 
Enterprise 2.0 - worauf achten?
14.10.2013
von Harald SChirmer Man könnte darüber derzeit auch ein Buch schreiben - und sicher wären viele Firmen brennend daran interessiert. Zumindest wenn ich die vielen Anrufe, Anfragen und Einladungen richtig deute. Es hat eine Weile gedauert, bis nun die Mehrheit erkannt hat, dass Business Networking wohl doch nicht nur ein kleiner Trend von einigen "Early Adoptern" und "Nerds" ist. Wer künftig (und auch heute schon) auf dem Markt bestehen will, muss transparenter, direkter, schneller, kreativer, innovativer und flexibler werden. Das geht beim Recruiting ...
 
Positionspapier Enterprise 2.0
14.10.2013
von Harald Schirmer Continental AG - Upgrade durch Einführung von Business Networking und Social Media. Um den Herausforderungen einer stetig wachsenden Zahl von Mitarbeitern, Dokumenten und Informationen / Informationskanälen in einer zukunftssicheren Weise zu begegnen, wurde 2010 in einem Evaluationsprojekt der Ist-Stand im Rahmen der Kommunikation und den Möglichkeiten der Zusammenarbeit festgestellt. Ebenso waren Mitarbeiter aufgerufen aktiv Ihren Bedarf und Vorschläge einbringen. Ziel, neben der Verbesserung der Kommunikation und Zusammenarbeit, ...
 
How Yammer is killing enterprise social networking
14.10.2013
There's no shortage of articles explaining why companies are abandoning enterprise social networking. Since Microsoft's purchase of Yammer last year, it's becoming the brand that represents the entire industry. Therefore, a close look at Yammer's approach may reveal why enterprise social networking is not delivering the genuine value large companies are seeking to make it worthwhile. Finding someone who has tried Yammer is easy enough. Yet most conversations reveal its lack of usefulness or traction. Being a business communications tool, the ...
 
The past and future of Gartner's Magic Quadrant for Social Software in the Workplace
14.10.2013
Gartner have just released their latest Magic Quadrant for Social Software in the Workplace. I've written previously about the limitations of this approach, although there is no doubt analyst reports like this can provide you with a starting point to understand what is currently available on the market. I was interested to read in their introduction that Gartner believe: "Competition is growing in the social software market as vendors pursue differentiation strategies and buyers find it harder to tell the vendors' products apart." This some what reflects ...
 
The Culture versus Technology Argument Isn't Helping
11.10.2013
n the pursuit of "Social" business, the relationship between technology and what is often called "culture" (a word I distrust for both its imprecision and overuse) is not what the industry would have you believe. This is Not Cause and Effect Social Software adoption does not mean a business is "social" and the lack of social software or its adoption does not mean it isn't. The industry is saying that you need culture and technology to be a social business and that one or the other of those is holding you back from making progress on the other. ...
 
How to encourage a community to change their behaviours
11.10.2013
Last month I wrote about some research emerging from UCLA that looked at the role online communities can play in changing peoples behaviour. The research looked in particular at health related behaviours, in a bid to understand whether the web can nudge people into being healthier. They found that nearly twice as many people involved in discussions online performed good behaviours than those in control groups. Researcher Sean Young went on to state some of the reasons why the communities he created worked in terms of changing behaviours. Throughout ...
 
3 Things That Empower Your Team
11.10.2013
Most leaders say they want the members of their organizations to feel more empowered. Empowered people are confident, knowledgeable and able to be more productive without being micromanaged or having excessive oversight. They demonstrate initiative and own their work. They become superheroes. But how do leaders empower their organizations? It's not about motivational posters, productivity seminars or catchy slogans. It's more about a culture that encourages open communication, provides plenty of context and requires accountability. Encourage Open Communication ...
 
Change Management - Merkmale innovativer Firmen
11.10.2013
Unternehmen sind soziale Systeme. Sie müssten eher zu Veränderung imstande sein als einzelne Menschen. Ist es wirklich so? Hansjörg Leichsenring suchte nach Merkmalen. Verbraucher integrieren neue Entwicklungen mit zunehmender Geschwindigkeit in ihr tägliches Leben - siehe: Tempo ist gefragt von Der Bank Blog. Auch wenn manche Firmen sich mit Innovationen oft schwer tun, sie sind wichtig für die Sicherung der Zukunftsfähigkeit eines jeden Unternehmens. [...] Gibt es überhaupt spezielle Merkmale veränderungsbereiter, innovativer Firmen? Und wenn ja, ...
 
Das digitalisierte Unternehmen: Fluch oder Segen?
11.10.2013
In letzter Zeit gibt es viele Unternehmen, die über Social Media im Sinne sozialer Netzwerke hinaus, aktiv werden möchten: Sie haben für sich das Potential dieser Medien erkannt und versuchen die Vorteile strategisch zu nutzen, um den Ertrag zu steigern und den veränderten Marktbedingungen gerecht zu werden. Gleichzeitig muss man jedoch fragen, ob und in welchem Umfang dieser Weg wirklich funktioniert. Erfolg hängt von den Mitarbeitern ab Software ist erst der dritte Schritt: Zunächst geht es um Beobachten und Verstehen Es ist ein langer Weg, den alle ...
 
Nachlese zur KnowTech 2013
11.10.2013
Pünktlich um 17 Uhr schloss am Mittwoch die KnowTech 2013 ihre Pforten. Die Besucher gingen mit vielen neuen Ideen, Anregungen, neuen Kontakten aber auch mit einer Portion Nachdenklichkeit. Denn auch trotz vorbildlicher Organisation, hoher Themenvielfalt und spannenden Referenten, ein oft gehörter Kommentar war: "Irgendwie fehlte mir der Neuheitsgrad, es ist ähnlich wie letztes Jahr nur noch mehr vom Selben." Doch fangen wir ganz vorne an. Neben Keynotes und Plenen bestand das Programm hauptsächlich aus Foren. Diese waren in folgende Leitthemen unterteilt: ...
 
IOM Summit 2013: Auf dem Weg zum Social Workplace - Eine Nachlese
11.10.2013
Der IOM Summit 2013 ist nun seit einer Woche vorbei - was habe ich mir angeschaut, was blieb bei mir hängen - wie schaut's aus "Auf dem Weg zum digital Workplace"? Als fester Bestandteil der Enterprise 2.0 Community hat sich der IOM Summit in Köln etabliert. Das diesjährige Summit stand unter dem Motto: "Vom Intranet zum Social Workplace". [...] Deshalb plädiere ich dafür, mehr Kommunikationsmaßnahmen durchzuführen, die den Anwender abholen. Wir müssen stärker die Sprache der Anwender sprechen und die 2.0-Konzepte für sie übersetzen, damit die Einführung ...
 
Vernetzte Organisation - Umfrage Kooperationssysteme
11.10.2013
Die Bedeutung IT-basierter Zusammenarbeit in Organisationen nimmt beständig zu. War bis vor einigen Jahren noch E-Mail das einzige digitale Kommunikationsmittel in und zwischen Unternehmen, findet man heute eine Vielzahl von Möglichkeiten IT-basiert miteinander zusammen zu arbeiten. Von 20.2. bis 11.4.2013 haben wir mit dem Ziel, den Einsatz von Kooperationssystemen in und zwischen deutschen Organisationen heute und in Zukunft zu erheben, eine Online-Umfrage durchgeführt. An der Umfrage haben IT-Verantwortliche und Führungskräfte aus 222 deutschen Organisationen ...
 
A different kind of corporate networking event
11.10.2013
by John Stepper There we were, over 100 of us, gathered at a networking event. And it struck me that people have been holding these kinds of events, in the same format, for perhaps 50 or even 100 years. Groups of 10 sat at large round tables and listened to a panel talk about their networking experiences. Then the people at each table introduced themselves and discussed a few questions. Some people handed out business cards before they left. True, we did meet some people and we did talk about networking. But we didn't actually change how people develop ...
 
Are we entering the age of superficial Enterprise 2.0 adoption?
11.10.2013
I have been leading and driving the use of Enterprise 2.0 in a large complex bank in the past three years, and I have been watching closely how my peers are doing this in similar and different industries. Everything seems going well, the picture seems rosy. Research from McKinsey Research Institute titled The social economy: Unlocking value and productivity through social technologies suggests a US$1.3 trillion of unlocked value for business to reap. Many large multinational companies and vendors declare success and have been sharing impressive adoption ...
 
Hack The Organisation: 6 Personal changes
10.10.2013
The best way to change the future of work is to change how we interact. The Responsive Organisation Manifesto recognizes that there are fundamental changes afoot in the nature of work and calls for action to make our organisations more purposeful, responsive, more engaging, more empowering, more networked, more mobile and more community oriented. Groups like Change Agents Worldwide are working to help organisations with services and solutions to navigate these big changes. Hacking Organisations is Hard Hack Yourself First Six Personal Behaviour Hacks ...
 
The 3 Axioms of the Network Organization
10.10.2013
I've recently posted an article here on LinkedIn where I predict that organizations have to become a 'network' if they want to survive. The essence is that companies now live in a world where the outside markets have become networks of information. If the outside is a network, the inside has to become a network as well. Here I will try to describe why networks are more suited to become the blueprint of tomorrows' organizations, and it's based on three fundamentals why networks outrun the traditional structures of organizations. ...
 
How enterprise social collaboration can empower your business
10.10.2013
Social collaboration technology can empower employers and employees alike by instilling social media into professional communications, thus bringing in faster ways to accomplish tasks leading to improved employee productivity. While enterprise social collaboration is still an emerging technology, its earliest adopters in the business community are beginning to see the concept as a business game-changer that allows organizations to leverage social tools and improve employee engagement, boost productivity and tap into their staff's collective intelligence. ...
 
Using an Internal Social Network to Solve Real Business Problems
10.10.2013
Transforming into a social business is a pretty big concept with several pieces and there is a lot of debate around what those pieces should be. However, most will agree that there is an internal communications component of becoming a social business. When you look at how social media is being used to improve internal communications, you can start to separate those who are providing lip service to the social business transformation to those that are serious. This also extends far beyond becoming a "social" business and using social technology. The real ...
 
The Role of a Community Manager
10.10.2013
Community Manager is a role that did not exist when I started my career, but it's a role of growing importance as the usefulness of social media continues to rise and rise. There's even a "Community Manager's Appreciation Day" (it's on the fourth Monday in January - put it in your agenda). There's an ongoing discussion on the role of a community manager, most often in relation to externally focused activities of a company, but I've been thinking about it more in relation to the work we do with community managers working on our Enterprise Social Network ...
 
Digitalisieren oder Untergehen
10.10.2013
Einer neuen Studie der MIT Sloan Management Review und Cap Gemini Consulting zufolge stehen Unternehmen vor einem neuen digitalen Imperativ: Sich den neuen Technologien effektiv anzupassen oder vom Wettbewerb überholt zu werden. Obwohl weitgehend Einigkeit über diesen Imperativ besteht, klagen viele Angestellte darüber, dass ihrem Top-Management der Sinn für die Dringlichkeit fehlt und sie ihnen zudem keine Vorstellung davon vermitteln, wie Technologie das Geschäft verändert. Unternehmen, die laut MIT Sloan die Anpassung an neue digitale Technologien ...
 
Intrapreneurs: why social enterprises need them
10.10.2013
Social entrepreneurs and intrapreneurs (aka corporate entrepreneurs) share similar objectives and qualities: they're believers and battlers so they're likely to get on. As a social entrepreneur, you've doubtlessly cultivated a support network of social enterprise peers. You're probably friendly with a crowd of regular entrepreneurs too. I'm assuming you're linked into the charity and public sectors, sympathetic media types, and you probably have the name, address, private line, full measurements and seasonal gift preferences ...
 
The Way We Work Is Soul-Sucking, But Social Networks Are Not the Fix
10.10.2013
With Twitter's recent IPO filing, the most popular graph dominating conversation is the "interest graph." Before that, it was the "social graph," courtesy of Facebook. But we're now seeing the emergence of a third important graph: the work graph. It's important not just because we spend nearly half our waking hours at work, but also because of the amount of time we spend not doing our actual job -- the thing we're great at -- like writing code, or designing products, or whatever it is we're hopefully passionate about. Instead, we spend that time sitting ...
 
Investing in people? Are you kidding?
09.10.2013
Summary: the knowledge economy rely on people as an efficiency and growth driver. That's a given. To ensure the competitiveness of businesses in the future, new operating models, frameworks and practices will be needed. That's understood but not easy to implement. Investing in human and the frameworks that will ensure that the best use will be me made of their skills in the production process is a nonsense, most of all regarding to business and accounting indicators that were designed for other value creation models and lead businesses in the wrong ...
 
New Research from Capgemini Consulting and MIT Sloan Management Review reveals why organizations are struggling to drive Digital Transformation
09.10.2013
Capgemini Consulting, the global strategy and transformation consulting arm of the Capgemini Group, in partnership with MIT Sloan Management Review, today announced the findings of a new global research survey into Digital Transformation - the opportunity for radical business change offered by the convergence of new digital technologies such as social media, mobile, analytics, and embedded devices. The study, "Embracing Digital Technology: A New Strategic Imperative," reveals that while the potential opportunity of Digital Transformation is absolutely ...
 
Don't let CEO Engagement Kill your Enterprise Social Network
09.10.2013
It's a tenet of implementing Enterprise Social Networks that success requires not just executive leadership commitment, but also engagement. Ironically CEO and executive over-engagement can kill ESN initiatives as effectively as lack of engagement. Learn why and how to avoid CEO sabotage. CEOs and senior executives firing missiles into employee's established work processes destroys enterprise social network implementations. And it does not take long, about a year, before the ESN is condemned by employees to the yet-another failed "corporate" ...
 
Why Social Business Initiatives Fail
09.10.2013
Deeper analysis of the 2013 Global Executive Study and Research Project provides insight into how organizations are setting up their social programs for failure. Why do so many social business programs fail? Gartner research estimates that fully 80% of social business initiatives will deliver disappointing results over the next three years. That's a bad track record. It's almost as if organizations were sabotaging their own efforts. A careful look at data from the 2013 social business report from MIT Sloan Management Review and Deloitte, "Social Business: ...
 
Corporate culture an important part of change management
09.10.2013
All change in organizations is challenging, but perhaps the most daunting is changing culture. There are at least two reasons for this: Culture is a soft concept - If there's no concrete way of defining or measuring culture, then how can you change it? Culture represents collective norms and behaviors - It's hard enough to change one person's behavior -- how can you change the behavior of an entire organization? But if managers want to build high-performing organizations, they need to address culture change. Organizational culture grows over time Major ...
 
The Principles of Punk Rock at Work
09.10.2013
About the time I was born, a new musical genre emerged. Disillusioned with the rock music scene of the '70s, a new music was born in the garages of the Western world: punk rock. What's that got to do with work? With punk rock came an ideology that we could learn from. I recently read Seth Kahn-Egan's distillation of the principles of punk rock, derived from his "own research into and experience with punk subcultures and ideologies". Kahn-Egan was thinking about how to use punk ideology and energy in a composition course. Reading his views, and at the ...
 
Warum unsere Personalauswahl nichts taugt - und "Brüche" die neuen Geraden sind!
09.10.2013
Wenn ein führender HR Kopf wie Thomas Sattelberger wie gerade wieder im Interview mit dem tagesspiegel vernichtende Krititk an der bestehenden Personalpraxis und -philosophie in deutschen Unternehmen übt ("Die Kens und Barbies im Businessoutift"), sollte uns das zu denken geben. Schlimmer noch: Er hält eine Veränderungen zum Besseren erst in ein paar Jahrzehnten für abgeschlossen. Aber sie wird kommen (müssen). Denn wie ich schon mal schrieb - im 6. Kontradieff werden die Mechanismen der alten Industriegesellschaft nicht mehr funktionieren. Und wir ...
 
Knowledge Is Power: What's Your Strategy for Social Business?
08.10.2013
Social business has no value without purpose. This is the third article in my mini-series exploring the social business phenomenon. I began by claiming that there is a problem with "social," because despite all the hype, there's confusion over the meaning of the term "social business" and its many synonyms, no one can clearly explain how or why it works, and there's little reliable evidence that it delivers any business value at all. In the second article I argued for a redefinition of "social business." I claimed that a social business is an organization ...
 
CEO Blogging on the Intranet
08.10.2013
We already know internal blogging can be good for one's career. In the case of internal blogging by your CEO, there are even more benefits. Internal blogging certainly won't hurt your CEO's career. After all, internal blogging is an excellent way for your CEO to build and demonstrate their authority. And CEO blogging on the intranet is also good for your organization's internal communication, for example: A blog is better than office memos A blog is more personal A blog lets the CEO interact with and engage employees A blog sets a good example An intranet ...
 
Social Business Adoption: Focus On People
08.10.2013
Many companies understand the value of social business: increased employee productivity, increased revenue and reduced operational costs. In July 2012, the McKinsey Global Institute released a report that found that social technologies within an enterprise can "raise the productivity of knowledge workers by 20% to 25%." Organizations buy into the social investment to get the results they desire and, as a byproduct, the way we work is changing. But attaining that success can be challenging. In April, Gartner found that "most social collaboration initiatives ...
 
Millennials Don't Want Your Money: Five Things They DO Want
08.10.2013
Our own Heidi Farris, who is the VP of Community Engagement and Marketing at Bloomfire, wrote this post about managing millennials based on her experience as a Gen X'r. This piece focuses on what millennials actually DO want based on Heidi's observations, as well as interviews with millennials at Bloomfire and beyond. According to a recent Pew Research study, Millennials will make up 36 percent of the workforce in the U.S. by 2014. This same study indicates that "nearly 60 percent of employed Millennials will leave their job within three years ...
 
10 Employee Engagement Ideas That Get Serious Results
08.10.2013
Idea #1: Concentrate High-Engagement Leadership At The Employee Management Level Leading and coaching employees to success Aligning employee goals to business outcomes Idea #2: Live Your Organization's Core Values Idea #3: Recognize and Reward Your Employees The Right Kind of Behaviors At the Right Times In The Right Ways Idea #4: See Your Employees as People Not as a Number Idea #5: Take a Genuine Interest in Employee Well-being Idea #6: Support and Facilitate Workplace Giving Idea #7: Channel Positive Relationship Energy into Performance Supporting ...
 
5 Questions Change Agents Use to Move People Forward
08.10.2013
As leaders and managers we are often in the position of instigating or shepherding change efforts. Whether you are leading a process improvement team, implementing a new policy or system, or even driving cultural changes, you are, in effect, a change agent. You are introducing a new way of doing things, which means adopting new behaviors and letting go of old habits and patterns. As leaders we have likely cultivated our own change hardiness, which may be one of the reasons we have risen through the ranks. We have learned ways to adapt to change and ...
 
Collaboration doesn't happen overnight
08.10.2013
Collaboration is not something that you can buy. It's a mix of many elements that won't work one without the other. It's a process that's subjected to the laws of good will, knowledge and smart structures. And it involves three essential factors: engaged employees, specific tools and an open leadership. That's why you shouldn't expect a collaborative tool to do everything by itself. It actually does nothing of itself. Any tool, by definition, is created to facilitate the implementation of specific actions attributed to people. If you're thinking about ...
 
If You Are Holding People Accountable, Something Is Wrong (And it isn't what you think.)
08.10.2013
All together now, finish this sentence -- a traditional belief so embedded in our collective psyche that I can hear your answers through the internet: We need to hold people . Accountable. Cue the boos and hisses. Why Hold People Accountable? When your focus is on how to hold people accountable, it takes your focus off an important question: "Why do we need to hold people accountable in the first place?" If you believe people need to be held accountable, what is your underlying belief? Is it that people cannot be trusted to do what you want them to ...
 
LinkedIn is Great... But Not as Your Community Platform
08.10.2013
I know this topic has been discussed to death, particularly in the association community, but I just can't help weighing in again after seeing it come up yet again in the ASAE LinkedIn group. The topic? Killing a private community in favor of using public social media platforms-in this particular case, LinkedIn groups. If you read this blog you know that I'm obsessed with online community, and that I think that it's incredibly important for associations. Public social media platforms certainly have their place in association communication ...
 
Knowledge Is Easy, Ignorance Is Hard (5 Ways To Win)
08.10.2013
It wasn't that long ago when, if you had an unanswered question, or didn't know the name of a song, the only option was total ignorance. In fact, ignorance was the normal way of life, and true knowledge was really hard to achieve. Most people still act like knowledge is scarce and ignorance is easy. But in fact the opposite is now true. Here's The Problem Time Is The Most Valuable Resource We Have Here are five tips to optimize your time: Think About Everything In Terms Of Stopping Information Be Disciplined About When And How You Communicate Cut Pointless ...
 
The Best Ways to Educate Employees About the Future of Work and Collaboration
07.10.2013
by Jacob Morgan We recently released our report on the Future of Work. One of the things we explored was the best ways to educate employees on the value and benefit of collaboration platforms within organizations. Employee adoption is consistently ranked as one of the top challenges when it comes deploying collaborative technologies and strategies and education and training is the best way to help overcome that. From the hundreds of responses that we received, workshops (61%), videos and content on demand such as webinars (56%), and lunch and learns ...
 
Trust in Organisations
07.10.2013
A search of Google Scholar indicates that books and journal papers to do with trust, organisations and leadership numbered a few hundred per annum during the 1960s, jumping to the low thousands during the 1970s, and approaching 10,000 per annum in the 1990s. During the early years of this century the number of publications has numbered around an average of 40,000 per year. These numbers indicate a major increase in, and concern about, the presence and role of trust in organisational life, including the exercise of leadership. In this note I want to ...
 
Using the intranet or ESN for dialogue with the C-suite is a key win
07.10.2013
The other day I had a conversation with an intranet manager who described how a member of the C-suite at his company created a dialogue session with employees via discussion functionality on the company's intranet. It was almost text book. This member of the senior management team didn't dodge any difficult questions, was open and honest, used their own voice, didn't dress anything up in bland corporate speak, and answered some questions about their life outside work. This was a great way to create engagement with employees. It reminded me how powerful ...
 
Intranets: the signal and the noise and the need for a 'content miner'
07.10.2013
In science and engineering, signal-to-noise is a measure that compares the level of a desired signal to the level of background noise. The term is also commonly used to describe a ratio of things that are useful (signal) to less useful (noise). In intranets, it's a useful analogy to describe the relationship between work-in-progress (WIP) type content such online collaboration & discussions (noise) and more formal content such as policies, procedures, work instructions, templates and forms (signal). Signal V Noise - which is more valuable? Example ...
 
How To Start A Work Revolution
07.10.2013
A couple weekends ago, a group of leading entrepreneurs, startup investors, futurists, organizational designers, thought leaders, and technology experts converged in New York City for a social experiment called the Work Revolution Summit. The Summit was created as a launching point for The Work Revolution project -- an advocacy group that aims to fundamentally reinvent the way we work. As I reflected on the event, it occurred to me that there are many more revolutions that need to take place in our society -- and that YOU are just the person to make ...
 
(Mis)management by Fire Drill
07.10.2013
by Jrff Ross What is the purpose of management in a business? Is it not to manage people, processes and resources in a way that accomplishes the objectives of a business in the most effective, efficient and successful manner possible? If that is the case, then why is it so typical to see managers at various levels of organizations perpetuate the poor management practice of managing (or mismanaging) by fire drill? You know what I'm talking about. Instead of having a sound strategy, a plan in place to execute on that plan, and focused attention on tactics ...
 
The social media manager is dead. Long live social media.
07.10.2013
Last year, New England College in Henniker, N.H., welcomed the first students into its dedicated MBA in Digital and Social Media. Among the first of its kind, the two-year program - with classes on everything from the psychology of social media to digital marketing - set out to train the next generation of social media managers and professionals for a brave new marketplace. Whether their positions will still exist by the time they graduate in 2014 is anyone's guess. Once touted as the next big thing, the social media job market has undergone a ...
 
The Digital Freedom Challenge
07.10.2013
Over the last decade, digital, social, and mobile technologies have greatly expanded the scope of personal freedom. Thanks to digital technologies and social media, we have more choice than ever in our personal lives; but at work, not so much. To be sure, many companies have adopted "Enterprise 2.0" technology and tools to drive internal collaboration and engagement with external communities, but there's little evidence that these new tools have significantly enlarged the scope of employee autonomy. That's no surprise. The broad majority of organizations ...
 
Stop Blaming Your Culture
07.10.2013
[...] Leaders like Gray understand the value of an organization's culture. This can be defined as the set of deeply embedded, self-reinforcing behaviors, beliefs, and mind-sets that determine "how we do things around here." People within an organizational culture share a tacit understanding of the way the world works, their place in it, the informal and formal dimensions of their workplace, and the value of their actions. Though it seems intangible, the culture has a substantial influence on everyday actions and on performance. Organizational cultures ...
 
A Closer Look at Transformation: Thinking Differently
07.10.2013
Next up in this transformation series is the ninth and final enabler: thinking differently. How can we enable the characteristics so important to future success, if we don't start thinking differently? Status quo thinking is the cause of many transformation failures - a trend that will continue without the re-imagining necessary to support the coming transformative period. The keyword to reflect on is "re-imagine". To do this in the context of where the world is heading forces us to think differently and involves creativity - a trait that consistently ...
 
How Good Management Stifles Breakthrough Innovation
07.10.2013
We hear a lot these days about how big companies fail to innovate, but the truth is more complicated. A lot of companies excel at developing better products, yet these improvements are incremental. They're not the breakthrough offerings that can jump-start growth and profitability. And companies' success at cranking out these enhancements hampers them from getting better at the radical projects. If you closely analyze unsuccessful attempts at developing breakthrough products, perhaps the most common trouble you find is not one of the usual suspects, ...
 
Twitterverse - Follower sind wie Blätter die mit dem Baum #Twitter verbunden sind
07.10.2013
von Thomas Dörmann #FF oder auch Follow Friday, heißt es ja oft am Freitag um Follower und Co. nochmals besonders zu erwähnen. Ist doch eine gute Sache und toppt obendrein ein zaghaftes RT - Retweet. Twitter ist einfach mehr, als nur Informationen auszutauschen und Feeds zu pushen. Es bedeutet insbesondere Interaktion und Dialog, ein gemeinsames Netzwerken auf eine ziemlich schnelle Art und Weise. Ich breche mir dabei keinen Zacken aus der Krone, um guten Content weiter ins Twitterverse zu schicken. Ja und ab und an, favorisiere ich auch Tweets, z.B. ...
 
Bridging the Social Digital Divide C-Suite and Beyond
04.10.2013
Bridging the social digital divide. This was the theme for a keynote presentation I delivered this week at the iSummit and Florida Technology Journal event in Orlando, Florida. The attendees were social business leaders, primarily consisting of business owners, business leaders working for both small and large brands. Also included were investors, and experts in crowd funding. They even did a "shark tank" like set of presentations where tech startup founders had the opportunity to pitch their product, service and business to a panel of capital investors ...
 
5 Ways to Get Your Employees to Speak Up
04.10.2013
Open and honest communication is a vital ingredient in any successful organization. Become a better communicator starting today. If you want to create a work environment that is united and focused on meeting challenges effectively, you need your people to speak up. Making this happen requires open and active communication up, down and across your organization. If you're not used to communicating openly, then this approach might be a challenge to adopt. But by taking these actions, you will be well on your way to building a business filled with ...
 
Developing Conversational Intelligence for Better Collaboration
04.10.2013
[...] However, through the exploding field of neuroscience, we are now learning that listening is more profound than we ever knew 30 years ago. We now know that our brains toggle back and forth between distrust and trust - depending on the quality of the conversation. When we feel we don't trust someone, we listen with 'threatened ears' - we are producing higher levels of cortisol - which activates our fear networks even more. We withhold information, we go into silence and we trigger others to pull back from engaging in a healthy way. I have seen that ...
 
Accept, Adopt and Achieve Results: The Role of Change Management in Successful Technology Implementations
04.10.2013
Great change management can help you reach your growth goals. A lack of understanding about how to drive new technology changes can derail your initiative. But do you know how to effectively manage change in your particular initiative? Technology transformations involve an extra layer of complexity and its particular challenges. This article discusses those complexities and gives you a set of strategies to apply and ensure success as you envisioned it. Technology as a tool Technology plays a major role in shaping an organization's processes, and it's ...
 
How to Align your Intranet Plans with Company Strategy
04.10.2013
In order to get adequate resources to build and maintain a good intranet, it must be perceived as mission critical. What can help? Align the intranet with your company's strategic plans. If you do, executives will become more invested in its success and more supportive of your efforts. 6 steps to a mission-critical company intranet plan: Identify the core benefits of an intranet Evaluate the state of the current intranet Identify company goals that could rely on the intranet Identify priority business processes that could be improved via the intranet ...
 
Schritt für Schritt zum Social Intranet
04.10.2013
von Andreas Schulze-Kopp Letzte Woche Freitag durfte ich als Referent arbeiten. Der Hersteller für Enterprise Social Software Bitrix hat seine Webinar-Reihe (läuft immer Freitags um 14:30 Uhr) neu gestartet. Bei den Webinaren geht es rund um das Thema Social im Unternehmen. Auch wenn es mit Bitrix von einem Hersteller veranstaltet wurde, soll ganz bewusst nicht das Produkt im Fokus stehen. Es sollen vielmehr die Grundlagen, Hintergründe und Vorteile, zum Beispiel eines Social Intranets, hervorgehoben werden. Völlig unabhängig vom Anbieter oder der eventuell ...
 
Handeln ist angesagt - Social Media Sicherheits Check
04.10.2013
von Thomas Dörmann Das Accounts und Daten immer wieder preisgegeben werden, siehe Facebook Datenleck, Twitter, Evernote und Co. ist leider wohl schon zur Tagesordnung geworden. Wichtig ist es aus der Bequemlichkeitszone herauszukommen und proaktiver in Sachen Social Media Sicherheit etwas zu unternehmen. Ein Baustein in der Fortbildung zum Social Media Manager ist das Thema Sicherheit, der sogenannte Social Media TecCheck im Daily Business. Meine Empfehlungen in Seminaren für angehende Social Media Manager: "Macht eine Notiz im Redaktionsplan, d.h. ...
 
How the myth of "superman manager" causes organizational stagnation
04.10.2013
by Bertrand Duperrin Summary: nearly everybody knows that the role of manager will have to evolve. But there's still a gap between words and action. The fact is the common mental representation of managers, that's been been built when people were students and is predominant in the workplace, which, combined with a culture of visual control makes people prefer visible activity. By sustaining the myth of the instant-action man versus systemic-oriented people and mistaking hindsight for inactivity, organizations make the germ of stagnation proliferate ...
 
5 Reasons Why you should let your Employees use Social Media at Work!
02.10.2013
Some very good reasons why you should allow employees the use of Social Media at your workplace. Trends are changing, and it seems as though more and more companies are now allowing employees to utilize Social Media sites on company computers and servers. Banning sites such as Facebook, Twitter, LinkedIn, Pinterest, and Google+ have seen a reversal and now many are allowing their staff to access these sites. In the past two years alone, usage at the workplace has increased by 20%. More and more, employees are using social media sites as a release at ...
 
To Engage or Not Engage Employees in Social Media - That Is The Question
02.10.2013
As so many corporations undergo the huge communications upheaval brought on by the digital and social media age, many are struggling with whether they should "allow" their employees to engage in social media. Those that are afraid of what their employees might say often develop strict policies which can lead to a firing for any infraction. All too often, though, this strategy can backfire on them. How often have you heard of an example where an employee posted something negative on Facebook or Twitter, got fired, posted that to the social universe, ...
 
3 Simple Steps to Lead Successful Change
02.10.2013
We humans don't like change because our minds seek to protect us from threats. Change is a significant threat thanks to the instincts and mindware programs that run our unconscious minds. Learning to work with these instincts and programs fuels our ability to lead powerful change in our organizations. First, let's look at why we see change as a threat. Why Humans Avoid Change Your unconscious mind creates patterns to make its work more efficient. The more information your mind can process automatically, the more cycles are available to manage and respond ...
 
"Hey Boss, ich brauch' mehr Apps": wie Mitarbeiter beim Thema Social Collaboration Fakten schaffen
02.10.2013
"Hey Boss, ich brauch' mehr Geld" - Die Forderung von Gunter Gabriel hat sich in der Arbeitswelt des Jahres 2013 verschoben. Heute lautet sie: "Hey Boss, ich brauch' Social Media. Weil sie meine Arbeit produktiver machen. Und wenn du sie mir nicht hinstellst, bring' ich sie eben selbst mit ins Büro. Ob es dir nun passt oder nicht ..." Neben "Bring your own Device" kristallisiert sich in vielen Firmen offenbar ein zweiter Trend heraus: "Bring your own Service": Eine aktuelle, weltweite Studie von Microsoft besagt: Arbeitnehmer fordern Zugang zu Social ...
 
Kundenbindung vor Commerce. Was ist Social CRM und was kann es?
02.10.2013
von Christian Henne Vor etwa 3 Jahren erschien "Social Commerce" als neuer Stern am Social Media Himmel. Gewinnung von Neukunden und Verkauf auf Basis von viralen Kommunikationseffekten war der Traum. Heute ist davon so gut wie nichts geblieben. Nahezu alle großen Marken auch aus den USA haben ihre Commerce-Angebote von Facebook genommen. Die Facebook-eigenen "Offers" wurden zumindest als Online-Angebot für Webshops bereits wieder abgeschaltet. Dafür gewinnt der Service-Dialog enorm an Bedeutung, auch außerhalb der großen Netzwerke. Oder anders ausgedrückt: ...
 
How Humana got 26,000 employees to use an internal social network
02.10.2013
When Louisville-based health insurer Humana set out to build an enterprise social network, like all companies, they saw the advantages inherent in this technology such as flattening hierarchies, solving problems quickly, encouraging innovation and building esprit de corps. But like all organizations they also knew that simply providing a tool for social interaction was not enough. It required nurturing and monitoring. Three years in, their internal social network is thriving - and you could learn a lot from their story. Jeff Ross, the community manager ...
 
Competency or Capability? Mindsets Matter
02.10.2013
by Simon Terry Competency and capability are near synonyms. However I find there is a world of difference in the mindset that lies behind each measure of individual development. The difference in mindset has major ramifications for careers, talent development and diversity. The two mindsets raise different questions when assessing individuals. I have personal experience of the difference. When I have failed to win a role that I sought, the feedback is almost always framed in terms of lack of a demonstrated competency. However when I win new roles it ...
 
Why do I need KM?
02.10.2013
by Harold Jarche In response to my post on relevance, my long-time friend Ralph Mercer asked, "Why do I need KM at an institutional level when information is ambient at a global level and personal at a hyper local level?" This illuminates an observation made by Thierry deBaillon, which I have often quoted, "The basic unit of social business technology is personal knowledge management, not collaborative workspaces." We are surrounded by information and have many ways to collaborate, but unless each person has effective sense-making processes, social ...
 
8 Indisputable Reasons Why We Don't Need Offices
02.10.2013
by Jacob Morgan Looking back a decade or so ago it was absolutely essential to have an office, or more likely, a cubicle. That's where we had meetings, saw our coworkers, and just got work done. But today do we really need corporate offices? New technologies allow us to "connect to work," meaning that all we need to get work done is an internet connection. Employees are working from co-working spots, cafes, and home offices all over the world without ever having to step foot into a corporate office. In fact the 2013 Regus Global Economic Indicator of ...
 
Working out in the open: socialising team collaboration
01.10.2013
From school-age we are trained to keep our work private until we're happy that it is finished and the best that it can be. Our work is our own until we are ready to take a breath and send it out into the harsh, critical world. Today, more and more companies are embracing team collaboration software, which means that employees have to adapt to a new working style that goes against what we've all been taught. Instead, they must work in a way that is open, transparent and collaborative. For many, it may seem daunting. Having your work broadcast across ...
 
Systems of Engagement
01.10.2013
The social business platform can be the system of engagement for any system of record. It would be wrong to think of your social business platform in isolation of other enterprise systems. Ask whether your social business platform can easily integrate with these systems and add a social layer. In his book Dealing With Darwin, Geoffrey Moore suggests that most enterprise IT effort over the last decade has concerned "systems of record" which may provide an authoritative source of an organization's data, but do little to enable employee interaction to ...
 
New Thinking: Reducing Tool Time of Knowledge Workers
01.10.2013
Knowledge workers work in "decision factories". A good intranet should help them make better decisions. "Companies everywhere struggle with the management of knowledge workers," according to Roger Martin, dean of the University of Toronto's Rotman School of Management. One definition of a knowledge worker I came across was: "My mother doesn't know what I do. My boss doesn't know what I do. I don't know what I do." According to Martin the job of knowledge workers is "the production of decisions". "Their raw materials are data, either from their ...
 
Navigating a social workplace
01.10.2013
Social workplaces are transformative. When implemented well, they bring energy, drive enthusiasm and encourage collaboration. They empower people by tapping into the collective talent of the organisation and providing a platform for innovation. To make social work however, requires planning and a solid strategy. The first rule for the success of any social initiative in the workplace is that social relies on integration to daily work. If the social activities are not part of the natural information or workflow, they will inevitably fail. The second ...
 
The Anti-Social CEO's Guide To Social Media
01.10.2013
My fellow contributor Mark Fidelman in 2012 claimed that an IBM study showed that CEOs who don't use social media are at a competitive disadvantage to those who do. Josh James, founder and CEO of Domo [Full disclosure: We not only share two names but James was also my boss at Omniture.], says "CEOs who shun social media risk losing touch with some of their most lucrative customers, prospects and influencers." A study released this year found that 76% of executives want their CEOs to be active on social media, while another study found that only 5.6% ...
 
Social Media im Unternehmen - Corporate Culture und Change Management
01.10.2013
von Thomas Dörmann Das Thema Unternehmenskultur ist ja nicht erst mit Social Media zum Baustein der Unternehmenszukunft geworden. Aber, Social Media verleiht dem Ganzen den richtigen Kick und sorgt für die notwendige Transparenz. Mit dem Turbo Social Media, wird das Thema Corporate Culture offen diskutiert und das ist auch gut so. Der Vorhang wird gezogen und bewusste Informationsfilterung und Dialogvermeidung wird öffentlich im Netz abgestraft. Kunden und Mitarbeiter sind mündig geworden und werden sich dieser Sache immer bewusster und nutzen alle ...
 
Social Media Manager: Aufgaben und Voraussetzungen
01.10.2013
Wir haben in der Business Academy Ruhr nun über 150 Social Media Manager mit IHK Zertifikat ausgebildet - es ist Zeit einmal aufzulisten, was denn überhaupt ein Social Media Manager ist - und mit welchen Voraussetzungen man diesen Beruf ergreifen kann. Ich konzentriere mich also im Folgenden auf die Teilnehmer unserer Weiterbildung, die für kleine und mittlere Unternehmen die komplette Unternehmenskommunikation im Internet konzipieren, steuern, für die Umsetzung verantwortlich sind und für das Monitoring. Aufgaben eines Social Media Managers im Unternehmen ...
 
Community Manager/in: die neue Führungskraft im Enterprise 2.0
01.10.2013
Communities und Community Management im Sinne von Kundencommunities, Foren im Internet, Gruppen in Facebook, Communities in google+ gibt es schon einige bis lange Zeit. All diese muss man managen, benötigen einen oder eine Community Manager/in. Also eher nichts neues! Warum also dann eine neue Führungskraft im Enterprise 2.0? Ich betrachte nur mal aus unternehmensinterner Perspektive. Was wird sich durch den Einsatz kollaborativer Systeme und Plattformen ändern? Gar nichts bis wenig. Warum? Weil sich Kollaboration zum einen nicht von selbst erledigt ...
 
Twitter Erfolgsgeschichten - Und es bringt doch was!
01.10.2013
Twitter wird noch immer unterschätzt Aber wie kommt das? Ich denke Twitter wird zum einen unterschätzt und zum anderen falsch eingeschätzt. Falsch im Kontext zu seinem eigenen Unternehmen und den Möglichkeiten die Twitter einem bietet. Wenn man sie denn sieht. Twitter ist bis heute den Ruf eines Kurznachrichtendienstes bei dem es völlig belanglose Nachrichten von allen Usern an alle anderen gibt, nicht völlig losgeworden. Es hängt also zum einen am schlechten Image und zum anderen an der oftmals mangelnden Kenntnis über die richtige Nutzung. Was hilft ...
 
Why conversation is the best way to share knowledge
01.10.2013
Often the simplest methods can yield the best results in complex situations - particularly if they help release people's enthusiasm for sharing experience socially. David Gurteen has been demonstrating that over the past decade in the field of knowledge management, which is rich in examples of costly failed technology solutions. Where, historically, do people shared ideas and stories? In cafes. So David has developed a knowledge cafe format that enables people in organisations to meet and chat with colleagues who might otherwise be hidden in some far ...
 
Use of Enterprise Social Collaboration Tools on the Increase
01.10.2013
According to a recent survey, social collaboration tools are gaining some ground in enterprise IT despite stern senior management resistance. The last six months have seen a significant uptake in interest in the use of social networking tools for business collaboration especially in sectors such as oil and gas. However, progress has been slower in the public sector and financial services. Key findings from the research conducted with 5,000 IT professionals were as follows: 37% of respondents said that the main barrier for not adopting enterprise social ...
 
What It Means to Become a Socially Enabled Enterprise
01.10.2013
The past two days were a whirlwind of social business thinking, exploring and debating. The social business elite gathered together at Social Media Today's inaugural Social Shake-Up conference in Atlanta to examine the impact of social business transformation on the enterprise. More than 500 business people held frank forums on questions such as: What does it mean to be a social business? How does a company know when it is making strides towards the transparency transformation? What are the new models for using digital to get closer to key stakeholders ...
 
What to include in an enterprise collaboration plan
01.10.2013
Writing an enterprise collaboration plan when moving to a collaboration platform may save frustrations later. An enterprise collaboration plan is a project charter that documents how an organization will use its collaboration platform during the course of projects and daily business operations. While running SharePoint on-premise can be expensive for some organizations, it's prudent to track how you're getting maximum business and productivity value from Software-as-a-Service (SaaS) collaboration platforms as well. I've seen SharePoint ...
 
Connecting The Distributed Organization
01.10.2013
In many organizations, knowledge workers are increasingly geographically distributed, either as part of a global organization, or as a result of work-from-home policies. Yet there remains a school of thought that a distributed workforce is less effective, and employees should be located in the same office to ensure maximum productivity. If this were true, it would be sad indictment on the advances in communication technology. Yahoo's announcement in February 2013 banning employees from working from home sparked a flurry of articles either praising or ...
 
Does Your Organization Ignore (and Maybe Reward) Bad Behavior at Work?
01.10.2013
Nice guys finish last. We've all heard that phrase before. Which probably means that there's something to it. Now why is that? Because we've seen it happen, haven't we? Again and again. In the work environment all too often the steady and reliable performers -- those who follow the policies and procedures, who stay on the right side of ethical dilemmas and controversy, the "nice guys" that every manager would like to have on their team -- they can come up short when recognition and rewards are being passed about. How organizations reward bad behavior ...
 
The Science Behind Using Online Communities To Change Behavior
01.10.2013
[...] Before talking about how to do this, it's important that we're on the same page that being able to change behavior is a powerful skill that could be used for good and/or evil. As entrepreneurs seeking to improve the world, we first need to make sure that 1) the products we are creating will benefit (rather than harm) society, and 2) the behavior(s) we want to change to be able to help us achieve those objectives. Once we've gotten past those steps, how do we change behavior? Fortunately, there's a science behind how to change behavior, and the ...