#socbiz
Curated hints on Digital Transformation, Enterprise 2.0, Enterprise Social Networks, Social Intranets, Social Collaboration, Knowledge Management, HR 2.0, ... and all the rest
Dr.-Ing. Carsten Rose – Effective: 30.09.2013

Archive 09/2013

Social Business Digest by caro - Archive 09/2013
Enterprise Social fosters Social Enterprise
30.09.2013
by Simon Terry Two new trends are on the rise in business at the moment and they both use the words social and enterprise. Importantly these trends are often more closely connected than many realise. The trends are: Enterprise Social Media, the use of social media to foster connection and collaboration inside an organisation; and Social Enterprises, an organisation which exists to fulfil a social purpose by leveraging the approaches of the business world Enterprise social media drives a more social outlook in any organisation where the culture will ...
 
Designing a Social Business
30.09.2013
by Oscar Berg Knowledge work is in may ways different from the transformational and transactional work that organizations have tried to automate and improve with information technology over the past few decades. A colleague of mine said, that as knowledge workers, we don't follow a process; we follow a cloud of activities. In other words, we are creating the process as we go along. To do that we need to use our creativity, we need to look beyond the standard ways of doing things, and we need to ask a lot of questions. This is something completely ...
 
Get Your Head Out of the Sand: Progressive Leaders Use Social Media
30.09.2013
Lost amidst stories about Farmville and Anthony Weiner's inappropriate tweets is the tremendous potential for digital leadership. The platform, whether LinkedIn, Twitter or Pinterest, doesn't matter. Today's most progressive leaders are recognizing and leveraging the benefits of social media. For those who dismiss digital initiatives as a distraction, it's time to stop making excuses, learn enough to make informed decisions, and focus on the future. Social media serves to humanize leaders and reveal authenticity in a way that a biography on an organizational ...
 
Social Enterprise Collaboration Governance: A Little Done, A Lot More To Do
30.09.2013
[...] Benchmarking Enterprise Collaboration However ViewDo is not shooting in the dark here. As part of the launch, ViewDo Labs commissioned a report to see how enterprises are currently using social enterprise collaboration tools. The report was released originally in July -- a month before Metalogix went shopping Axceler -- and consisted of research carried out across 19 countries with 590 participants in companies of all sizes. Entitled 2013 Collaboration Benchmark Survey, it showed that while the average organization is using 2 social collaboration ...
 
10 Employee Engagement Ideas That Get Serious Results
30.09.2013
Idea #1: Concentrate High-Engagement Leadership At The Employee Management Level Idea #2: Live Your Organization's Core Values Idea #3: Recognize and Reward Your Employees Idea #4: See Your Employees as People Not as a Number Idea #5: Take a Genuine Interest in Employee Well-being Idea #6: Support and Facilitate Workplace Giving Idea #7: Channel Positive Relationship Energy into Performance Supporting Structures and Processes Idea #8: Increase Employee Involvement Idea #9: Harness the Incredible Power of Teamwork Whenever Possible Idea #10: Hire Based ...
 
Is enterprise 2.0 a Pandora's box?
30.09.2013
by Bertrand Duperrin Summary: at the beginning, enterprise 2.0 used to be seen as the solution to all the problems organizations have accumulated without challenging them frontally. One thing leading to another, the solution turned out to be more complex to implement than expected. In the end it appears that, to make enterprise 2.0 work, we need to tackle ... the problems enterprise 2.0 should have solved. In fact enterprise 2.0 only made businesses face their challenges and responsibilities. In fact neither enterprise 2.0 nor social business were the ...
 
Intranet 2.0 - der erzwungene Wandel?
30.09.2013
Diese Woche fand der IOM Summit der KongressMedia statt, bei dem ich zu Gast war und eine interessante Diskussion leitete. Der Kongress war mit LIVE-Demos von Systemen einigen Dialogelementen und mit Cases sehr interessant. Seit einigen Jahren sitze ich allerdings auf solchen Veranstaltungen und wundere mich als vielgereister Intranet-Berater über die vielen tollen Fallbeispiele. Werden aus dem Publikum dann allerdings Fragen zu ROI oder Erfolg der Intranet 2.0 Elemente gestellt, dann werden die Redner schnell still. Und das obwohl der Sinn und Zweck ...
 
Enterprise 2.0 - Lost in Space?
30.09.2013
von Andreas Schulze-Kopp Man kann zugegebener Maßen schnell den Überblick verlieren, wenn man sich mit Themen wie Enterprise 2.0, Social Business oder Social Intranet beschäftigt. Gerade wenn man sich nicht tagtäglich mit diesen Themen beschäftigt, ist es schwer die Zusammenhänge, Abhängigkeiten und Neuigkeiten alle auf den Schirm zu bekommen. Doch das muss nicht sein! Thomas Doermann hat genau diesen Punkt aufgegriffen und das wichtigste zum Thema Enterprise 2.0 in einer Prezi Präsentation zusammen gefasst. Es werden Fragen behandelt wie Was ist Enterprise ...
 
Social Media training for employees
30.09.2013
This overview only provides links to several presentations regarding the topic. Training Your Company For Social Media Employee Advocacy Enabling the Social Workforce IBM Web 2 0 Goes To Work Using Brand Advocates Training for Social Media Success ...
 
How to Provide Social Media Support to an Executive
27.09.2013
Many execs intuitively realize that engaging staff in open, transparent dialogue is vital to a business. However, that level of support is still a large leap for many organizations. It's important to get executive leaders sold on the value of social support, because executive engagement improves company morale and makes for a more productive business. Some executives are very socially sophisticated, while others may require extra coaching. Learn how to help guide your execs' social efforts. Listen First Communicate Externally and Internally Be ...
 
What role does social business play in rising productivity?
27.09.2013
One of the principal benefits of social business is that it increases productivity in our workplaces. It allows knowledge to be found more easily and assists employees collaborative endeavours. So goes the theory anyway. Does the reality match the hype though? After all, despite a huge investment in social business technology over the past 24 months, with predictions that the market will hit nearly $5 billion by 2016, employee output per hour rose a meagre 0.3% in the 12 months to June. This compares to an average rise of 3% during the decade encompassing ...
 
Einführungsstrategie für ein Social Intranet: Fokussierter Big Bang
27.09.2013
Nachdem mein Kollege Jürgen Mirbach in seinem Beitrag "Big Bang als Einführungsstrategie für ein Social Intranet" auf die Live-Schaltung eines neuen Intranets mit der kompletten Vielfalt neuer, sozialer Funktionen eingegangen ist, möchte ich eine weiteren, möglichen Ansatz vorstellen und diskutieren: Fokussierter Big Bang oder Think Big - Start Small: Der Intranet-Relaunch steht an; das Unternehmen hat bereits eine strategische Entscheidung zur Einführung von Social Collaboration - und somit für ein Social Intranet - getroffen. Auch wenn verstanden ...
 
Email is Anti-Social 4: Personal vs. Community Productivity
27.09.2013
Email is a personal productivity tool and it isn't effective outside small-scale and simple collaboration. It is meant to serve the needs of individuals versus the needs of a community of participants. Each of us has our own email with our own version of content, with our own folders for organization and our own rules. By design, each of us can only view the contents of our own email. There is no transparency. When talking about email versus social collaboration I had someone say to me, "Why are you trying to get me to use these new collaboration environments ...
 
Don't confuse enterprises without managers with without management
27.09.2013
by Bertrand Duperrin Summary: we talk a lot about the cases of enterprises without managers, praised for their agility and their effectiveness. Businesses show interest for this kind of model and, as the same time, are scared by it. Some even make fun of such an idea because anyone with common sense knows that no business could work without managers. That's were the confusion lies: no managers does not mean no management. A whole part of manager's role, in today's economy, is better done in a distributed than in a centralized way. To work, it needs ...
 
10 Signs Your Organization Hasn't Quite Figured Out Enterprise 2.0
26.09.2013
Ready to roll out your new Enterprise 2.0 Strategy? Looking to save the company millions by implementing an internal social strategy? Think that implementing a blog will help you increase sales, cut support calls, and help unclutter your email Inbox? Before you jump into the deep end and propose implementing any E2.0 solutions, you might want to take a look around and assess whether your organization has an understanding of what E2.0 really is and whether it is ready to take on an internal social strategy. To help you along, here are my top 10 signs ...
 
Why Is It So Important to Develop a Smarter Workforce?
26.09.2013
The way people work is changing in every corner of the globe. This is happening in real time, and in tangible ways. There are some major trends which are shaping this rapid transformation: The rise of social in the workplace. We are connecting with others more quickly than ever before, and we're doing it in ever-changing ways. The rise of mobile technology. Nearly 75 percent of the world's population has access to a mobile device, so information is not only accessible but is available at the fingertips of a global audience. The rise of the independent ...
 
Unlocking the passion of the Explorer
26.09.2013
Executive Summary In a world of uncertainty and mounting performance pressure, organizations face a significant challenge. On the one hand, more powerful and less loyal consumers demand more value; on the other, more powerful and less loyal workers demand higher compensation and a work environment that supports their development. In this environment, organizations need workers with passion to realize extreme sustained performance improvement. While much work has been done to understand and improve employee engagement, employee engagement is no longer ...
 
Is Content Curation in Your Skill Set? It Should Be.
26.09.2013
"Curation is an important skill to develop, especially in an environment in which more and more organizations shift towards self-directed learning for their workers. Now is the time for learning and performance professionals to develop this new skill set." Curation is a term that is rapidly growing in popularity and is directly impacting the world of workplace learning and performance. In a world where the amount of information available to workers doubles every 18 to 24 months, it is impossible to keep up with the seemingly endless supply of it. In ...
 
Breaking Barriers to Effective Communication in the Workplace
26.09.2013
Communication barriers are frequent occurrences in any organisation, no matter the size of the organisation. Communication barriers can be defined as any breakdown or impediment that concerns relaying information and such barriers in communication may occur between workers or within a structural system. However, lack of effective communication is said to hinder organisations from successfully conducting their operations and building relationships with clients. Often time, management is seen to be actively engaged in suppressing the flow of information ...
 
Innovation 2.0: multiple ways in enterprise
26.09.2013
by Anthony Poncier It's not the first time I speak about innovation on this blog, mainly with communities. There is a lot of other possiblities to roll out an open/social innovation program. Most of the time one way is selected by a company, while they are complementary and do not fully meet the same need. Some are occasional, some permanent, in a logic of stock in a logic of flow... Here are 4 approaches that I usually speak less. A temporary top down approach A permanent bottom up approach A participatory approach of the staff An approach oriented ...
 
Wissensarbeit löst Hierarchien auf
26.09.2013
Alte Muster prägen die Rolle von Führung. Ganz ohne Leitplanken geht es nicht, findet Uwe Rotermund. Aber Vertrauen in die Arbeit der Mitarbeiter mache die Führungskraft frei. Moderne Führungsbilder werden heute nur allzu gerne mit den Attributen, transparent, partizipatorisch und moderat umschrieben. Wer allerdings einen genauen Blick hinter die Kulissen vieler Organisationen wirft, stellt schnell fest: Vieles sind nur Lippenbekenntnisse. Häufig stellt sich sogar das krasse Gegenteil heraus: Alte Muster prägen die Rolle von Führung. Ein allpräsenter ...
 
My digest of "Social Business Collaboration 2013" (Berlin)
26.09.2013
by Oscar Berg Summary: On Sept 23 and 24 over 100 protagonists in the social business space had the opportunity to exchange their experience, opinion and expectations deriving from the endeavor towards a more social digital workplace. Similar to the IntraNET.Reloaded conference series in spring it's literally possible to re-live the entire conference through Twitter at the #wcsocbiz hashtag. Nevertheless I will provide my digest of the conference. Essentially all organizations have left the experimental stage are now in the middle of connecting the ...
 
Enterprise social network: a famous stranger
26.09.2013
by Bertrand Duperrin Summary: enterprise social networks are the future of corporate IT, a tool overwhelmingly supported by employees because it will save them from email and favor the adoption of more efficient work practices. Sure ? Outside of a circle of initiated (that is growing everyday), except for people who are in charge of such programs in their organization, the words "social network" and "enterprise" seldom come together in many employees' mind. And, when it happens, it's more about Facebook and brand management than work efficiency. The ...
 
Resilience and rationality
26.09.2013
We have been studying companies' connections and disconnections for more than twenty years and have worked inside a huge number of them. Across all this research, common themes have emerged and intensified during the past few years: good communication at the time of the Internet and the new interactive tools does not mean any more that companies should listen carefully to their customers or that leaders should talk clearly with their subordinates. The linear view of communication, the movement of messages or sharing of content between people is giving ...
 
How to Be Productive When Everything's Blocked at Work
26.09.2013
There are a ton of killer productivity apps out there, but if you work somewhere with strict IT policies, you might be left out of the party. It can be hard to convince your IT department to let you install Evernote or a Chrome app to help you get things done. Here's how to stay productive with the tools you likely have, and even sneak in some of your favorites on the side. [...] ...
 
When Building a Social Employee Culture, It's All About the "Why"
25.09.2013
The words we use in the business world speak to our collective dreams and aspirations. Every few years or so, new buzzwords come in to replace the old ones, pointing our way like the North Star to our future. The language we use reflects how we see ourselves at our very best, and we use these terms to project these best versions of ourselves to our communities. I like to think it's a sign of the times that words like "social employee," "engagement," "brand ambassadorship," and "authenticity" are so fashionable. There may be a lot of uncertainty in the ...
 
Why a Private Social Network is the Right Decision For Your Business
25.09.2013
Hearing people say they love their jobs is not as common as it should be, and the reasons generally have to do with not feeling appreciated, not being able to connect with their co-workers, and that management is difficult to get in touch with. Implementing a private social business network in your company business could mean the difference between gratified employees who are devoted to the organization, and employees who just do not care. That kind of difference should not be ignored. A lack of communication could be the downfall of any business, especially ...
 
10 tips for getting your employees on board with social
25.09.2013
Incorporating social networking technologies into core business processes has been shown to create real, sustainable business value--from higher customer and employee engagement to increased productivity, sales and much more. But, many organizations are still finding the transition to become a social business challenging. Here are ten tips to help organizations get beyond the early adopters to help all employees on board with social and truly transform the way they work. Integrate social into business processes Get mobile Drive culture with governance ...
 
Email is Anti-Social 3: Reactive vs. Proactive Work
25.09.2013
Email is ephemeral. It is a continuous stream of loosely connected messages with a relatively short useful life. The efforts of collectively trying to advance a collaborative product gets lost in a seemingly never ending stream of short-lived messages. This nature of email drives an interrupt and reactive approach to work. Email is a multitasking nightmare with new distractions emerging by the minute. I've gone into email to do something specific and then get caught up in email for 30 or more minutes. Extract myself to attend to something more productive. ...
 
Is There Life Beyond Workplace Email? Yes, and Here's How
25.09.2013
I worked at WordPress.com, the 15th most popular website in the world, to write The Year Without Pants, a book about what we can learn from the amazing and progressive culture they use to get work done. One major challenge I faced there was learning how to work without email. That's right. While all employees had email accounts and were free to use them, they rarely did. I didn't either: 95 percent of the email I received while employed there was from people at other companies. How, you may ask, can any modern organization function without email, much ...
 
Change Management Is Bigger Than Leadership
25.09.2013
If an organization needs to undergo significant change, that's a leadership issue, right? Old dogs will learn new tricks when the lead dog -- or ape, or penguin, depending on the management fable of the moment -- shows them off. Leaders need to craft compelling elevator speeches, relentlessly deliver the message of change, and above all, walk the talk. That is all well and good for animal packs, and it helps with humans, too. But by itself, the lead-animal theory is woefully insufficient for changing large organizations or large parts of organizations. ...
 
Accept, Adopt and Achieve Results: The Role of Change Management in Successful Technology Implementations
25.09.2013
Great change management can help you reach your growth goals. A lack of understanding about how to drive new technology changes can derail your initiative. But do you know how to effectively manage change in your particular initiative? Technology transformations involve an extra layer of complexity and its particular challenges. This article discusses those complexities and gives you a set of strategies to apply and ensure success as you envisioned it. Technology as a tool Why change? Plan early and carefully Engage affected employees in creating a ...
 
Accepting Credit and Blame, or How to Get Out of the "Employee" Mindset
25.09.2013
Accountable people follow through on their promises, and they don't blame others if unforeseen circumstances trip them up. They honor President Harry Truman's favorite expression: "The buck stops here." To what extent do you refuse to blame other people or external factors when things don't go right? Accepting personal responsibility is challenging, even for otherwise competent professionals. Case in point: before every speaking engagement, I send my client a 10-question email survey to forward to 15-20 random audience members (the responses help me ...
 
Webinar: "Wie Social Collaboration auf die Unternehmensziele einzahlt"
25.09.2013
Sie haben bereits eine Social Software im Einsatz, aber nur ein Bruchteil der Mitarbeiter nutzt die Plattform? Das Projekt droht zu kippen, da der strategische Überbau fehlt, die unternehmensweite Akzeptanz zu wünschen übrig lässt und damit Erfolgsnachweise fehlen? In unserer 3-teiligen Webinarreihe zeigen wir Ihnen gangbare Wege aus dieser Sackgasse. Im ersten Webinar am 19. September sprachen wir von 14 bis 15 Uhr über die Identifikation von Zielen und das Festlegen von Metriken für den Erfolg von Social Initiativen, damit Sie Ihr Management überzeugen ...
 
Oscar Berg: Need for a holistic grip on the digital work environment!
25.09.2013
In the preparation of the IOM SUMMIT 2013 we have interviewed Oscar Berg, Strategist & Business Analyst at Avega Group (Sweden) and keynote speaker of the IOM SUMMIT 2013. Oscar is a topic expert in the field of Intranet Management and Enterprise 2.0 (see his profile in our Expert's Profiles) and well-known for his thought-provoking contributions on "The Content Economy". At the IOM SUMMIT 2013 he is giving an inspirational talk about the concept of the digital workplace and how the classical Intranet and Employee portal fits togehter with the idea ...
 
Culture Change - Making It Safe For Your People To Take Risks
24.09.2013
Risk often generates breakthrough ideas that drive new business. Larger contracts, new solutions or products, and new markets are some of the opportunities that can be generated when businesses take a little risk. However, nearly 67% of American employees can name at least one thing that would prevent them from taking any kind of risk at work. Their top reasons include not having enough support from managers or leaders, a fear of low tolerance in the company for any mistakes or failure that might result, and not knowing where the risks should be taken ...
 
Should Employees Schedule Time To Be Social?
24.09.2013
by Dan Pontefract It didn't start with a tweet. It started while I was on stage moderating an open forum panel in front of 220 people with five executives. I asked a question, "how do you manage all of your priorities between work, family, friends, fun and health?" The answers on stage were honest, authentic and inspiring. But in mid-stream to their poignant answers, my mind began wandering. Here were five executives on stage -- plus me -- all being social through a face-to-face exchange of advice, counsel and guidance to an audience full of eager learners. ...
 
Want To Become A Social Business? Try These Five Steps
24.09.2013
[...] Companies know they should either get smart about weaving social throughout their operations -- from marketing, sales, customer service and R&D -- or get left behind. After all, social is not only driving a new way of life, it's driving a new way to work. Why? It's not simply that everything we touch, whether our cars, smartphones, or supply chains, is now interconnected. Or that these networked things are becoming smarter all the time as they're packed with GPS, tiny cameras, or sensors. It's that the social services we use on these devices ...
 
Collaboration In A Large Organization
24.09.2013
In my last entry I discussed how collaboration supports and even drives the velocity of change. I think this is a very important concept that seems to fit with all the pieces and results of collaboration. I think that collaboration drives new ideas, concepts and even products because of the combination of various backgrounds and experiences in the collaborative network. In today's entry I am going to cover what I think about the relationship between collaboration and large organizations. I think that the evidence regarding collaboration in a large organization ...
 
Social task management can replace spreadsheets for business projects
24.09.2013
Word documents and spreadsheets may be the near-universal formats for following the progress of organizational projects, but that needs to end, suggests Alan Lepofsky, an analyst following social networking trends in the enterprise. Instead, Lepofsky recommends that businesses go social with their projects - that is, try social task management. This emerging practice lets employees instantly share new ideas and see changes, giving a project life, he said. "Social has become the norm," said Lepofsky, an analyst at Constellation Research Inc. in Monta ...
 
Shadow IT and the Fragmentation of Company Knowledge
24.09.2013
One of the side-effects of the proliferation of new communication services is that IT departments are struggling to control which services are used, and where corporate data is stored. The growth of "bring your own device" (BYOD) has been widely reported - employees using their own phones, tablets and other computing devices for business purposes. IT departments have now become increasingly well equipped to handle this trend, reap the benefits it offers and mitigate the risks. But the emergence of "bring your own application" (BYOA) is less well understood, ...
 
The biggest collaboration mistakes your company is making
24.09.2013
As those in the enterprise know, fostering collaboration and strong communication throughout an organization is crucial for development and progress. Companies today are operating on a global level. Whether it's with clients, teammates, supervisors or direct reports, we work in a world where we are constantly communicating with others who are not physically in the room with us. In some organizations, virtual communication is standard, even more common than face-to-face. Telecommuting has its advantages. It allows users access to talent across the globe ...
 
Your Casual Acquaintances on Twitter Are Better Than Your Close Friends on Facebook
24.09.2013
[...] In a world of status updates, tangential, seemingly minor ties become part of your social fabric. And they can bring in some extremely useful information. In 1973, sociologist Mark Granovetter gave a name to this powerful process: "The Strength of Weak Ties." Granovetter had spent time researching the ways in which people found new jobs. After surveying hundreds of job finders, he discovered there were three main strategies: responding to job advertisements; direct application and coldcalling; or harnessing personal contacts. When Granovetter ...
 
Why PKM?
24.09.2013
by Harold Jarche Have you ever tried to find something you saw recently on the Net but don't remember where you found it? On Twitter, I mark my favourites and review them every two weeks, with the best becoming Friday's Finds. I think of it as a short-term memory helper. Go back in time and think about something you researched. Can you find it now? By creating a digital copy, you can retrieve it much more easily. I used the SPATIAL model in my Master's thesis in 1998. I wrote about it on my blog in 2008 (and then our structures shape us) and was able ...
 
Marktstudie: Cloud-Collaboration? Aber sicher!
24.09.2013
Je mobiler und verteilter die Arbeitsplätze im Unternehmen gestaltet sind, desto wichtiger werden Collaboration-Lösungen in und aus der Cloud. Wie stark diese bei den Anwendern schon gefragt sind, hat die COMPUTERWOCHE in einer Marktstudie versucht herauszufinden. Wie arbeiten Sie und Ihr Unternehmen in der Cloud zusammen? Das wollte die COMPUTERWOCHE von über 300 ausgesuchten Anwendern per Online-Fragebogen wissen - die meisten Befragten arbeiten in IT-Abteilungen innerhalb der Dienstleistungs- und IT-Branche und sind in großen (über 1000 Mitarbeiter) ...
 
"Kapitalismus geht in Richtung Social": Das Business wird social
24.09.2013
Der Kapitalismus sei in seiner jetzigen Form am Ende, sagen Analysten. Doch Hilfe naht: Social Media werde Firmen und Gesellschaften umkrempeln. Wenn Marktforscher von Experton und Gartner zur Erklärung des Phänomens Social Media nicht auf nackte Zahlen zurückgreifen, sondern auf den Philosophen Jean-Jacques Rousseau und den Taylorismus, dann ist das entweder eine Themaverfehlung oder der Beleg, dass in der (IT-)Welt große Umwälzungen anstehen. Schon mit der Überschrift ihrer Untersuchung machen die Gartner-Analysten Nigel Rayner, Carol Rozwell, Thomas ...
 
Rethinking the Decision Factory
23.09.2013
Companies everywhere struggle with the management of knowledge workers. They compete fiercely to find and retain the best talent, often accumulating thousands of managers in the process. For a while this is fine, but inevitably, usually when economic conditions turn less favorable, they realize that these expensive workers are not as productive as hoped, and in an effort to manage costs they lay off a large swath of them. Soon after, though, they're out recruiting again. This cycle is highly destructive. Aside from the human and social costs involved, ...
 
Real Collaboration Takes More than Meetings and PowerPoints
23.09.2013
by Peter Senge NBS Thought Leaders offer guidance on sustainable business models for the 21st century. Thought Leaders are leading academics and practitioners: world experts on sustainability issues. Here, Peter Senge describes why collaboration is essential for our most important issues and some of the keys to doing it effectively. Dr. Senge is Senior Lecturer at MIT. He uses systems theory to address economic and organizational change. Harvard Business Review identified his book, The Fifth Discipline, as one of the seminal management books of the ...
 
"Social media will destroy the value in KM - discuss"
23.09.2013
This was the provocative title of a discussion topic that was proposed at a KIN seminar I attended a couple of weeks ago. We never got round to having this particular discussion, unfortunately, but I was intrigued by the fact that someone had proposed the topic, and in the break I went over to her and tried to get at the thinking behind the idea. The lady who had proposed the topic works at a company with an enviable record in KM, and although her topic was partly tongue-in-cheek, there was a core of concern behind it. The concern was not so much about ...
 
Cool stuff spreading in corporate worlds
23.09.2013
Leadership always wants to increase productivity and decrease costs. Today, by building "social action" into every aspect of a company, costs and productivity can be improved on by making employees want to engage. I have to tell you, I'm psyched. I'm psyched because I see it happening and I see it spreading. I see just how well it works. By giving employees a reason, a meaning, a purpose, engagement levels rise - everybody wins. Here's what I'm on about: I've been in contact with John Stepper, a collaboration expert at Deutsche ...
 
What does it take to be a "Social CEO"?
23.09.2013
Lately there has been much talk about "Social CEOs", and I've been thinking about this post for a while. Two other posts prompted it - namely The top 50 "social CEOs" list published on Huffington Post by Vala Afsha a recent blog post titled "Why CEOs should not be involved in social media" Today the Guardian had a "sponsored Q&A" on the subject as well. A recent Weber Shandwick study showed that 76% of global executives wanted their CEO to "be social", and the report found that employees at companies with social CEOs say that their leader's participation ...
 
Avoid these key mistakes for enterprise collaboration initiative success
23.09.2013
Communication within a company used to be simple: You walked down the hallway to talk to a co-worker, picked up the phone or banged out an email. But those methods become less effective as companies grow and employees spread out around the country and the globe. In addition, the amount of information that workers must sift through has increased exponentially in many cases, while the time allotted to digest and formulate it has significantly decreased. For a growing number of organizations, the answer to those issues is implementing an enterprise collaboration ...
 
Competing Employees Inhibit Social Growth
23.09.2013
by Rogier Noort One of the pillars of a social business is the sharing of knowledge. This is supported by the free flow of information (a second pillar) and transparency (a third pillar). We need these pillars in order to be successful in our mission to socialize a business. But, what if our organised and planned disruption gets disrupted by ever increasing competition among employees. A study done by Tempo-Team (Dutch text) in the Netherlands showed that, according to one in three employees, the tension and individual competition was worse than in ...
 
The doctor at the fast food convention
23.09.2013
by John Stepper Can you imagine being a doctor at a fast food convention, trying to change the way people eat? Even if the attendees know the food is bad for them, they'll be surrounded by it and by other people who eagerly eat it, so they'll eat it too. To try to help them, you'll race around frantically, telling them about the benefits of eating right and exercising. Some will nod their heads. "Yes, we really should." Then they'll go back to doing what they usually do. That's what it can feel like when you talk about making work better in large companies. ...
 
Mitarbeiter in den Flow bringen: 50 Mal so produktiv arbeiten
23.09.2013
Meetings nur noch in einer Tageshälfte, schnelles Feedback und Selbstbestimmung über Software: So einfach könnten Ihre Mitarbeiter effizienter arbeiten, behauptet Forrester-Analyst Dave Johnson. Ständig bimmelt irgendein Gerät, ein Meeting jagt das nächste, und unzählige Emails wollen bearbeitet werden. Zum lästigen Grundrauschen kommt, dass gerade High Performer nicht mit den Geräten oder Anwendungen arbeiten, die sie eigentlich gern hätten, sagt Dave Johnson, Analyst des Marktforschungs- und Beratungsunternehmens Forrester. Das sorgt für Frust und ...
 
Resilienz: Die Fähigkeit, Scheitern in Produktivität zu verwandeln
23.09.2013
Scheitern ist nie schön, aber immer lehrreich. Denn nur aus Fehlern lernen wir für unsere Arbeit und das Leben. Zuerst sind Misserfolge meist ein Schock. Die Fähigkeit, positiv damit umzugehen, wieder aufzustehen und weiterzumachen nennt sich Resilienz. Aus ihr erwächst ungeahnte Produktivität. Kürzlich las ich ein geniales Zitat des irischen Schriftstellers und Nobelpreisträgers Samuel Beckett (1906 - 1989): «Immer versucht. Immer gescheitert. Einerlei. Wieder versuchen. Wieder scheitern. Besser scheitern.» Er brachte damit treffend auf den Punkt, ...
 
PKM: a node in the learning network
23.09.2013
by Harold Jarche Hyperlinks subvert hierarchy, or, in other words, digital networks enable multiple connections, so organizational communications are no longer just vertical. Somebody else, outside the hierarchy, is only one click away, and perhaps easier to deal with and a better source of information and knowledge. This is becoming obvious in the business world and frameworks such as Social CRM (customer relationship management) are one attempt to address it. Too often we think of learning as school, training as something that is delivered, and complex ...
 
The Employee Centric Corporation and the Birth of the Employee Agreement
23.09.2013
Today I am in New York City participating in the Work Revolution Summit. While I have many professional and personal reasons for participating, not the least of which is our new social business SaaS company Alynd and our desire to fix what is most broken with work, I am here focusing on one big, but simple idea. That the shift in the balance of power we are experiencing as consumers in our relationships with brands will soon be coming to our work lives. More specifically, I believe it is time for us to go beyond the construct of the employment agreement ...
 
Leadership Communication Within the Organisation
23.09.2013
Deck used as a topic focus for #SMILEnet interactive panel discussion during the #smwSMILE conference on September 23, 2013, part of Social Media Week London: How to get your senior teams using social media effectively with their followers in a way that suits them; and How to blog and what to do with those that prefer other ways of engaging with staff ...
 
What do you call internal social media?
20.09.2013
Collaboration is the most popular term to describe social media inside organisations, knowledge sharing is the main reason for introducing it and 69% of comms pros say their companies have welcomed, not blocked, internal social media. These findings form part of the results of a joint piece of research between Rachel Miller, internal communication and social media strategist, of All Things IC and simply-communicate. Over the course of three weeks, 109 communications professionals completed the 20-question survey and provided their views on using various ...
 
Open Letter to the CxO: Can You Survive the Age of Integration and Collaboration?
20.09.2013
Here's the golden rule I always followed as an IT business guy, marketer, publisher and digital strategist: I only care about the customer of the customer. No matter how you look at it: no business can succeed if it doesn't make sure that its customers can make their customers succeed. In the social era we have started calling this the audiences of audiences of audiences, etc. The only way to make that success happen is integration and it requires a collaborative culture. An open letter to the CxO. Let me give you an example: if I work for you as a ...
 
Why mobile in the enterprise still sucks
20.09.2013
Six years after smartphones first hit the shelves, I have my bank, newspaper, games, and shopping a swipe away. But what about getting actual work done? To enter a purchase order, approve an invoice, or access a work order, I still have to go back to the desktop to do it right. Most enterprise mobile apps suck when it comes to getting work done on the go, but there are three things we can keep in mind to make them better. User experience is everything Enterprise content: Best served selectively Yes, there is a camera. Use it. [...] Given that themes ...
 
E-mail is Anti-social Part 2: Distributed versus Collective
20.09.2013
Email is a highly successful communication tool because it is a push centric message distribution mechanism. It is a poor collaboration tool because this distributed characteristic leads to information fragmentation even at small scale. Let's extend our lego thought expirament from part 1. Imagine if we try to assemble our Lego interceptor using email. Lets say that one of you distributed a copy of your Lego piece to the group with your ideas on how others could attach their pieces. Then just 20 people in the group picked up that email, took action ...
 
Social Collaboration Tools: Facebook statt Microsoft Sharepoint
20.09.2013
Unternehmen nutzen für die Zusammenarbeit der Mitarbeiter doppelt so häufig Facebook wie Microsoft Sharepoint. Das ergab eine Umfrage von Vanson Bourne. Austausch und Zusammenarbeit der Belegschaft laufen in vielen Unternehmen mittlerweile über Facebook und Twitter. Das geht zumindest aus der Studie "Global Survey: Is enterprise social collaboration living up to its promise?" hervor, die der Anbieter Avanade beim Marktforscher Vanson Bourne in Auftrag gegeben hat. Vanson Bourne hat rund 1000 Entscheider und etwa 4000 Anwender befragt. Demnach nutzen ...
 
Was ist Social Media? - Ich kann es einfach nicht glauben!
20.09.2013
von Andreas Schulze-Kopp Es ist noch immer unglaublich, welche Antworten diese Frage zu Tage führt. Bereits in einem der letzten Beiträge - Was ist Social Media? - Erstaunliches Ergebnis einer Umfrage - habe ich über die teilweise fast nicht fassbaren Antworten aus der Bevölkerung berichtet. Ok, das sind private Personen bei denen man evtl. über die ein oder andere Antwort schmunzeln kann. Worüber man aber weniger schmunzeln kann ist, wenn Personen die beruflich damit zu tun haben ähnliche Antworten geben. Gibt es nicht? Doch gibt es! Matthias Schultze, ...
 
Social and 2.0: employee adoption does not matter. Manager's does.
19.09.2013
by Bertrand Duperrin Summary: making employee adopt new usages and tools is often seen as pivotal for the success of any social business or 2.0 initiative. But what's about managers? Considering them as average users is overlooking their importance on the field and make sure that tools will be used for anything except actual daily work. Either employee adoption is achieved or not, manager adoption for better coordination and efficiency in day to day operations is what makes the difference between a widely used tool and a productive tool. In any discussion ...
 
Can using enterprise social media make us happier at work?
19.09.2013
This is a topic we're really passionate about and we're just about to launch a brand new piece of research looking into the impact of social media used within organisations on employee engagement and wellbeing. Social media is increasingly becoming a significant part of our lives: with an estimated 60% of all Internet users accessing some form of social networking (CIPD, 2012). In just 10 years Facebook has grown from a few hundred users, to over 1.15 billion active monthly users. Given this rapid rise in the use of social media we are only just beginning ...
 
Four Scenarios for Social Business Success
19.09.2013
When companies use social media, some (most) of them seem to focus on the media part, and forget about the social part. I think, that's a terrible mistake. Social business means using social media as a business tool: contributing to your company's organizational goals. For any commercial organization these goals can be traced back to generating income and reducing expenses. If you're eager to implement social business within your company, your focus should not be on fancy tools, but more on the people within your company and the partners you're working ...
 
15 Tactics to Build Active Communities on your Social Intranet
19.09.2013
Communities on your social intranet (also called "groups", "online workspaces", "team sites", etc.) likely won't grow active and vibrant on their own. Thoughtful planning and consistent effort will likely be the keys to the engagement palace. This post provides background on different types of online groups and offers specific tips for managing communities of practice and communities of interest on your social intranet. The contents of this post came out of workshops we ran with one of our star clients, ACCA. ACCA, based in London, is the global body ...
 
Social Business Marathon: Appoint Your Successors
19.09.2013
Being the leading light of a project and its main driving force is often one of the only ways that projects can be successful. The old joke about the camel being a horse designed by committee does to some extent ring true when it comes to breaking new ground and changing the perception and culture of your organization. There also comes a time, however, when you need to hand over the reigns to someone else, perhaps to a team of people so that the success of your project continues to new heights. As leaders and project managers we should be wary of calling ...
 
The Enterprise Social Networking Data Party is Over
19.09.2013
Enterprise social network community managers, step away from the data. Walk backwards slowly, one step at a time, and take a deep breath. It's time to realize that the metrics and data displayed to you inside your analytics dashboard aren't creating value, and in fact, might be causing you harm. Quantifying Community Engagement Inside most enterprise social networking software, administrators have access to a set of measurement tools that quantify basic activities such as the number of users, messages posted, comments, likes and so on. As these ...
 
New Study Explores Why Change Management Fails - And How To (Perhaps) Succeed
19.09.2013
A new study by Towers Watson has found that only 25% of change management initiatives are successful over the long term. While this may come as no shock - substantive change in organizations with entrenched cultures is always difficult - the study adds new data to an ongoing discussion. Some highlights from the study, the 2013 Change and Communication ROI Survey, which involved 276 large and midsize organizations from North America, Europe and Asia: Employers felt 55% of change management initiatives met initial objectives, but only 25% felt gains were ...
 
Loslassen, aber bitte kontrolliert: Schatten-IT ist Notwehr
19.09.2013
Viele Fachabteilungen beschaffen sich Anwendungen aus der Cloud, ohne ihre IT-Abteilung zu informieren. So wächst die Schatten-IT - und der Druck auf das IT-Management. Christopher Rentrop ist ein Jäger. Der Informatikprofessor von der Hochschule Konstanz hilft Unternehmen, dem Phänomen Schatten-IT auf die Schliche zu kommen. Schatten-IT, da ist Rentrop streng, sind "alle Anwendungen, die ohne die IT beschafft und nicht im Rahmen von IT-Service-Management (ITSM) betrieben werden". Also zum Beispiel ohne Service-Level-Agreements (SLAs), Datensicherung, ...
 
When it Comes to the Future of Work, Would Your Rather Try or Succeed?
18.09.2013
by Jacob Morgan I'm oftentimes amazed at how many times I speak to people running future of work or collaboration initiatives for their company who are just not prepared to do so, and it's not their fault. Organizations are in a tough spot. Many of them see and feel that the world of work is changing but they aren't sure what to do about it. So what inevitably happens is someone gets appointed to be in charge of these projects. The people who get appointed could be anyone with an interest in the future of work. While these types of employees are fantastic ...
 
Designing the digital workplace of the future - a strategic imperative in today's complex business environment
18.09.2013
Every single day, members of a new generation are entering the workforce, and bringing with them their smartphones, tablets, and personal laptops. And, they fully expect to be able to use such powerful devices to do their work. Some companies in the Middle East are working towards creating more efficient, collaborative spaces, such as Etisalat, Ooredoo, and Emirates NBD. Yet more organizations in the region need to make the most of today's trends and can do so by following a more strategic approach to the way they design and organize the workplace. ...
 
Enterprise social media: Is it a good fit for your organization?
18.09.2013
Before deploying enterprise social media, consider your organizational nuances, what problems you're trying to solve, and your company's goals. Enterprise social media usually causes people to change the way they've been working. In many cases, that's a good thing, because organizations with silos, entrenched professional hierarchies, and far-flung operations stand to gain the power locked up in sequestered data and sequestered people. But to tune into the drumbeat of the social media buzz, one might think enterprise social media ...
 
Erfolgreich durch Soft Skills: Warum der "Sozialkram" funktionieren muss
18.09.2013
Topmanager lieben harte Zahlen. Eher ungern befassen sie sich mit Denk- und Verhaltensmustern, die ihre Organisation prägen. Doch harte Daten wie Umsatz und Ertrag sind meist das Resultat 'weicher' Erfolgsfaktoren. Ein logisch denkender Mensch und ein rationaler Planer - dieses Selbstbild haben die meisten Topmanager. Deshalb messen sie beim Treffen von Entscheidungen 'harten' Zahlen, Daten und Fakten eine große Bedeutung bei. Eher ungern beschäftigen sie sich hingegen mit 'weichen' Themen wie der Mitarbeiterkommunikation ...
 
Interne Kommunikation neu gedacht: Vertrauen ist gut, Kontrolle...?
18.09.2013
Stellen Sie sich einmal folgende Situation vor: Sie und Ihr Partner oder Ihre Partnerin haben einen großen Kreis an Freuden zum Essen eingeladen. Alle plaudern und speisen nett miteinander, als Ihr Partner plötzlich das Glas erhebt und zu einer Rede ansetzt, in der er verkündet, dass er befördert wurde und ab sofort an jeweils drei Tagen der Woche in London arbeitet. Als Sie ihn abends zur Rede stellen, warum Sie, als unmittelbar Betroffene®, nicht vorab von ihm informiert wurden, erhalten Sie folgende Antwort: "Du, ich hatte einfach Angst, dass Du ...
 
Intranet Content Management Tips: Managing People for Long-Term Success
18.09.2013
Some intranet managers spend all their time managing content. But your social intranet will be far more successful if you spend that time managing people -- specifically, managing content owners and community managers. Successfully managing a social intranet is all about people and social capital; about relationships and mutual accountability. To properly manage the intranet on an ongoing basis, you need to build a close-knit gang of intranet contributors who feel a sense of commitment. Once you've engaged your content contributors and established a ...
 
Enterprise Social Network Analytics vs. Scoring; why one works and the other doesn't
18.09.2013
From the work I've done over the last decade I firmly believe that social network analytics (SNA) has the potential to uncover insights that can be beneficial to both the individual and the business; however I don't feel that attaching a label to someone, by way of an absolute numeric score, is the way forward (at least inside the enterprise). Not only does it result in gaming of the system, but I believe it inadvertently incentivizes behaviours that are detrimental to the effectiveness of a social business. We want a situation where collective value ...
 
Why Your Employees Need to Make More Mistakes
18.09.2013
Large companies have many advantages over smaller newcomers: lots of resources, plenty of capital and longstanding customer relationships. Also, big companies, with their more experienced personnel and more complex procedures, tend to make fewer mistakes. But that isn't actually an advantage. In fact, for a new company, a willingness to make mistakes is a strength that management should seek to leverage. Why? Because mistakes are what happen when you're moving fast. Or, to put it another way, if you want to minimize mistakes, you will also ...
 
Shift Index 2013: Key Innovation Ingredient Absent: Worker Passion
18.09.2013
by Steve Denning Today's workers are "neither empowered nor inspired to navigate the challenges faced by twenty-first-century organizations", according to Deloitte's 2013 Worker Passion Report, released today. In the turbulent competitive marketplace of the 21st Century, "organizations need workers with passion to realize extreme sustained performance improvement." Yet Deloitte's Center for the Edge found in a survey of the US workforce that only 11 percent of the workforce have the attributes that make up worker passion: a continuing commitment to ...
 
The Role of Money in Collaboration
18.09.2013
Achieving collaboration requires a fundamental shift in how employees are typically encouraged to behave. Traditionally, our organizations are setup to promote the ideal of individual performance, with salaries and promotions governed by the performance of each of us as individuals. What's more, constructions such as org charts deepen the sense that we are not one collective, but rather a series of distinct teams (or siloes if you like), with clear demarcations between each team. Therefore there are many environmental changes that are required in order ...
 
External Social Collaboration and Communication in Business
18.09.2013
The practice of communication by written documents carried by an intermediary from one person or place to another almost certainly dates back nearly to the invention of writing. However, development of formal postal systems occurred much later. The first documented use of an organized courier service for the diffusion of written documents is in Egypt, where Pharaohs used couriers for the dissemination of their decrees in the territory of the State (2400 BC). Evolution in Communication The Rise of Social Technologies [...] The largest source of value ...
 
Supercharging Your Brand With Employee Advocacy
18.09.2013
Your employees are your brand's experts, a key point of customer interaction, and likely the most professionally credible people in your field -- often a more trusted source than your brand. Given this, why is employee advocacy often the most underutilized tool in the social marketer's toolbox? How do you create an engaging and successful employee advocacy program, and then measure the results? To scale a brand's social programs, we believe that you must engage your most passionate customers and your employees to amplify your message to your extended ...
 
Six Reasons to Break out Of Your Organization's Silos
17.09.2013
Within any organization, there are bound to be organizational silos, they can be within global corporations or start-up with 10 employees. No matter the size, they are unfavorable to an organization's ability to succeed in a rapidly changing world. They come in variety of flavors including; Geographical Silos - arise with difficulty in collaborating when different parts of the organization are in different geographical locations. Project Silos - occur when best practice information isn't shared between groups working in similar ways towards similar ...
 
The Ten Tenets of Social Business
17.09.2013
by Rogier Noort I want to share with you the The Ten Tenets, as put on paper by Dion Hinchcliffe and Peter Kim, in their book "Social Business by Design", both authors are well seasoned in Social Business and working at Dachis Group (so, all credit goes to them). You can find these tenets in the appendices of the book, which makes sense, but to me they were so profound and provided so much clarity that I needed to put them front and centre. I also wanted to elaborate on them, to take each tenet and explain why they make so much sense. The Ten Tenets ...
 
Zug um Zug zu einer stabilen Social Media Verankerung
17.09.2013
von Thomas Dörmann Wenn Social Media erfolgreich in das Unternehmen verankert werden soll, dann ist das kein Tennis Match in 3 Sätzen. Sondern es gleicht einem Schachspiel, indem jeder Zug auf eine gut durchdachte Strategie beruht. Spielabfolgen sind gut überlegt und weit im Vorfeld durchdacht. Auch wird ein Fokus auf eine bestimmte Variante gesetzt. Ähnlich läuft der Hase auch bei der Einbindung von Social Media in die Organisation. Bevor es aber zu den ersten Spielzügen bzw. Aktivitäten kommt, sind einige Voraussetzungen zu schaffen. Dazu gehören ...
 
Auf der Suche nach dem "Corporate Community Manager"
17.09.2013
von Carsten Rossi Vor kurzem wies Björn Negelmann unter der Headline "Social Enterprise 2013 - The End of the Beginning!?" darauf hin, dass viele "Gründungsmitglieder" der Enterprise 2.0 Idee sich mittlerweile anderen Betätigungsfelden oder Themen zugewandt haben, manche genervt, manche assimiliert, wenige positiv gestimmt. Ich denke, sie machen einen Fehler, denn der spannende Teil unserer Arbeit beginnt eigentlich erst jetzt. Zwar haben viele der "Corporate Pioneers" der Enterprise 2.0erste, quantitativ beeindruckende Schritte auf ihrem Weg gemacht, ...
 
The end of enterprise social networks?
17.09.2013
by Bertrand Duperrin Summary: social networks won't die but deeply mutate. Since they only cover a small part of user's needs, they show their limits in the same way email did. But rather than dying, their principles will integrate into tools with a larger scope of business use and will, at last, deserve the name of business tool in tomorrow's work environment. Last, by not imitating social to enterprise networks anymore, businesses will at last get tangible benefits from their efforts. [...] So social networks will die. At least in some ways. Their ...
 
Ist die Zeit von traditionellen Intranets ausgelaufen?
17.09.2013
Passend zum Motto des diesjährigen IOM Summit 2013 (25.-26. September) in Köln - Vom Intranet zum Digital Workplace - nimmt das Thema Social Intranet in der Öffentlichkeit aktuell enorm an Fahrt auf. Das Intranet wie es viele kennen, wird sich zukünftig immer mehr zum digitalen Arbeitsplatz verwandeln. Die heutige Kommunikation in lediglich eine Richtung, wird einer effektiven und transparenten vernetzten Unternehmenskommunikation mit der Möglichkeit des sofortigen Dialoges weichen. Die Nutzung von sozialen Komponenten für die tägliche Arbeit, wie zum ...
 
The 6 Pillars of The Digital Workplace
17.09.2013
by Oscar Berg The business environment that knowledge-intense businesses operate in is anything but static - it's changing faster and faster, and in new ways. It's becoming more and more unpredictable. This means that businesses can't do long-term planning the way they used to. Instead they have to be prepared for change, becoming agile enough to quickly adapt to new conditions and situations. At the same time knowledge work and the contributions of knowledge workers are becoming increasingly important for businesses. There is also a big potential in ...
 
E2.0-Treiber sterben aus Teil 3: 5 Überlebenstipps für Social Business Treiber
17.09.2013
von Willms Buhse Viele Social Business Pioniere haben sich in den letzten Monaten neuen Aufgaben zugewendet. Das macht hellhörig. Nicht nur mich, sondern auch viele Größen der Branche. Was ich Ihnen mit auf den Weg geben möchte sind eine Hand voll Tipps, die es - nicht nur E20 - Pionieren leichter machen, ihr Thema voran zu treiben, und erfahrene - und vielleicht auch ein Stück weit in Denk- und Arbeitsweisen eingefahrene - Mitarbeiter dabei mitzunehmen. Erwartungen im Unternehmen managen Kämpfen Sie nicht gegen die Manager sondern mit ihnen Sparringspartner ...
 
Meet the Empowered People
17.09.2013
by Jeremiah Owyang Meet the people formerly known as customer/consumers/target markets. They have new powers. They are backed by powerful companies. And they are starting to organize. No, I'm not talking about the latest episode of Heroes. I'm talking about the people formerly known as your customers. You may be asking, "What powers do they have? Who gave those powers to them? What are they going to do together?" I'll be glad answer that. They are powerful. What it means: Your customers are now starting to be your competitors. Technology is giving them ...
 
Meet the Resilient Corporations
17.09.2013
by Jeremiah Owyang What's a Resilient Corporation? It's one that minimizes risk, moves quicker, and can grow faster than others. You may be asking, "How can corporations reduce risk, move quickly, and scale at the same time?" I'll be glad to answer that. With the acceleration of market changes from social media, new technologies, and increased competition, old-school corporations are at risk of becoming brittle and fragile. Traditionally-operated companies must establish resiliency by adapting to new models emerging in the marketplace. To find inspiration ...
 
Zwischenruf: Management 1.0 vs. Enterprise 2.0 - Wie passt das zusammen?
17.09.2013
Warum scheitern viele Enterprise 2.0-Projekte - und was machen die erfolgreichen anders? In der aktuellen Ausgabe der GfWM-Themen habe ich einen kurzen "Impulsvortrag" veröffentlicht, mit dem ich hier in diesem Forum eine parallele Diskussion anstoßen möchte - weil ich als Wissensmanager davon überzeugt bin, dass alle Beteiligten am meisten vom Austausch ihrer Erfahrungen profitieren! Im Mittelpunkt meines Artikels stehen der Mensch sowie das Unternehmen als soziales System: E2.0 ist für mich mehr als nur eine weitere IT-Lösung, im Endeffekt geht es ...
 
Changing the Conversation in Your Company
16.09.2013
That survey result reinforces a finding that we've observed elsewhere in our research: in company after company, the patterns and processes by which people communicate with each other are unmistakably in flux. The old "corporate communication" is giving way to a model that we call "organizational conversation." That shift is, for many people, a disorienting process. But it also offers a great leadership opportunity. Our research has shown that more and more leaders -- from organizations that range from computer-networking giant Cisco Systems to Hindustan ...
 
Why Organizations Should Embrace Randomness Like Ant Colonies
16.09.2013
[...] Human organizations tend to take a completely different approach to exploration and have the opposite response to setbacks. Most try to decrease randomness, with executives conducting feasibility studies and risk analyses or tightening budgets, introducing more processes, standardizing operations. When projects come in late or over budget, as so many inevitably do, the result is "deep-dives" and lengthy PowerPoint presentations about "lessons learned" so everyone can plan better next time (even though the situation will undoubtedly have changed ...
 
Apps That Identify In-House Experts
16.09.2013
At some companies, it's become a lot easier to figure out which employees know what. Traditionally, companies have struggled to sift among hundreds or thousands of employees, identifying which ones have specific skills, or which ones might be ideal for prospective teams. Now there are apps and other social-media tools that help facilitate better matchmaking. In April, for instance, International Business Machines Corp. IBM +0.87% rolled out a new tool to its 400,000 workers called the IBM Expertise Mobile App. Sanders Slavens, a director at IBM ...
 
Social Network Analysis: making invisible work visible
16.09.2013
Everyone is talking about the enormous benefits to be had through collaborative working and better employee engagement. Industry analysts report a 25% improvement in organisational efficiency when companies successfully deploy a collaboration platform. Whether it's social media or social collaboration, organisations are striving to deliver better value through a more connected workforce and closer engagement with customers and stakeholders. The term 'social business' nicely sums up this important development. The paradox is that organisations continue ...
 
Social Business Marathon: Start Adapting Processes
16.09.2013
If you have been following my series on the Social Business Marathon you'll know that we're past the half way mark. Last time we looked at Building Communities and Content so this time we're looking at bringing real business value to your organisation through adapting your processes to become social. Making business processes social falls into two categories: Making the stuff you do every day more social; Changing the way your organisation's core processes work to be more social. The first of these probably looks the easiest to achieve because its something ...
 
Tools lenken nur ab: Social Media überfordert Mitarbeiter
16.09.2013
Social Media-Tools überfordern Mitarbeiter und lenken sie ab. So lauten die Vorbehalte deutscher IT-Chefs, wie eine Umfrage von Beck et al. und Q-Perior zeigen. "Social Readyness Check" nennt sich eine Studie, die der IT-Dienstleister Beck et al. gemeinsam mit dem Unternehmensberater Q-Perior, beide aus München, durchgeführt hat. Rund 100 Entscheider haben sich beteiligt. Das Fazit läuft aber eher auf Un-Readyness hinaus. Denn deutsche Entscheider trauen dem Einsatz von Social Media wenig Nutzen zu. 44 Prozent erwarten, dass zu viele Informationswege ...
 
Social Collaboration: Auf die Firmenkultur kommt es an
16.09.2013
Immer mehr Unternehmen setzen auf Social-Media-Anwendungen in der Kommunikation ihrer Mitarbeiter - teils um Wissen unter den Beschäftigten zu teilen und die verschiedenen nationalen und internationalen Standorte miteinander ins Gespräch zu bringen, teilweise auch um eine Kommunikationsplattform zu schaffen, die aufwendige und zeitraubende Meetings ersetzen kann oder dem Mitarbeiter mehr Zeit für das Wesentliche geben. Mit vielen Themen rund um Social Intranet und Groupware beschäftigte sich eine Konferenz von Heise Events, die am Donnerstag dieser ...
 
Social Media Richtlinien: Nachhaltige Leitplanken für Unternehmen und ihre Mitarbeiter?
16.09.2013
von Mike Schnoor Wie sollten die Mitarbeiter eines Unternehmens in Social Media kommunizieren? Eine sehr berechtigte Frage, die fast jeden einzelnen Tag von kleiner oder großer Bedeutung sein kann. Social Media Richtlinien gelten als angemessenes Mittel zur Sensibilisierung von Unternehmen und Mitarbeitern für den richtigen Umgang mit der digitalen Infrastruktur. Woher stammen die Social Media Guidelines und welches Ziel verfolgt ein Unternehmen damit? Wer schreibt die Richtlinien und was muss drin stehen? Wie lässt sich Social Media in die Unternehmenskommunikation ...
 
Social Business Strategy DNA [Infographic]
16.09.2013
his infographic was inspired by "The Seven Success Factors of Social Business Strategy", an e-book co-written by Brian Solis and Charlene Li from the Altimeter Group. Using a blend of research and real world client data, Solis and Li have established a social business strategy DNA - a set of strategic characteristics that are common among successful social organizations. The book highlights seven success factors, including social business best practices, pitfalls, and practical exercises to help guide you - all in an easy to consume format (~100 pages). ...
 
You Might Die Today from a Lethal Spider Bite, and Other Pressing Enterprise Concerns
13.09.2013
Enterprise employees, take note: today you might die from a lethal spider bite. I realize that the chances are slim, but the possibility is there - when you least expect it, out from the corner of your office might creep a small black widow, aching to attack your ankle with its venomous teeth. It will bite. And then you'll probably die. But you're a valuable employee, and your company would hate to lose you to a lethal spider bite. It's probably best that Legal, HR and Compliance come together and create a formal "No Spider policy" to ensure that employees ...
 
A Culture of Optionality
13.09.2013
How do you change the culture when the existing culture is one of optionality? This question has been exercising my mind recently and I thought I would share the thinking with you. First of all, what is a culture of optionality? You might recognize the symptoms; initiatives are brought in by the organization, people do the training, and then choose to not use the new system, follow the new approach, adhere to the new rules. Another symptom is that the organization decides to buy all its services from one supplier, but people chose to ignore that because ...
 
Using Your Intranet to Build Trust
13.09.2013
We know the importance of trust in the workplace. Without trust, employee engagement and productivity suffer. We've also seen how the intranet can be used as a barometer for the level of trust in an organization. When that level is low, can the intranet help improve the situation? Yes! In fact, here are 12 different ways your intranet can help build and strengthen trust in your workplace. 12 Ways an Intranet Can Build Trust Information sharing Success stories Trust-building standards Freedom of expression True brainstorming One vision Common goals Feedback ...
 
How to Preserve The Value of Internal Communication
13.09.2013
Information has a value that decays over time. High value information needs to find its recipient as fast as possible in order to retain its value. Companies that struggle to communicate with their employees are literally leaking value every day. Add this notion to the fact that many companies do not have a method to communicate with employees in the first place, and you have millions of dollars literally evaporating each day due to inefficiencies in internal communication. The types of companies I'm talking about have inherent communication problems ...
 
Building Communities & Content - The First Half of your Social Business Marathon
13.09.2013
We are reaching the half way point in our social business marathon. To get past that milestone we need to start building communities and content that our users will interact with. The concept of a community is not new of course - we live in one ourselves, we work in one and we probably have many other communities that in our lives we are members of. At work, if you look closely you will realise that you are a member of many different communities - some related to your immediate work and colleagues, others related to your department, building, length ...
 
Gartner: Benefits of mobile collaboration
13.09.2013
The rapid adoption of smart devices, both in the workplace and outside, has raised expectations about accessibility and user experience in the workforce. At the same time, device capabilities are multiplying and changing how individuals and organisations collaborate. It is critical that IT organisations harness these trends to improve staff productivity and teamwork, as there are risks in not doing so. The risks of not embracing IT consumerisation and mobile collaboration are twofold. On the one hand, a business that enables its workforce to collaborate ...
 
Big Bang als Einführungsstrategie für ein Social Intranet
13.09.2013
Welche Einführungsstrategie eignet sich für ein Social Intranet? Welche Strategie passt zu welchem Unternehmen? Welche Risiken gehen von den verschiedenen Vorgehensweisen aus? Diese Fragen haben wir uns am 05. September 2013 auf dem Digital Life Camp, dem Barcamp der T-Systems MMS, gestellt. Erste Antworten, die spontan in der 30-Minütigen Session entstanden sind, möchte ich hier zur Diskussion stellen. Big Bang: Auf Los geht's los Bei einem Big Bang wird ein Social Intranet zu einem Tag X für alle Mitarbeiter verfügbar. Alle Mitarbeiter können das ...
 
Seven guiding principles for knowledge management in your organization
13.09.2013
As my organization is currently in the process of formulating a new Knowledge Management Strategy (replacing its past Knowledge Strategy 2009-2011), I recently found myself discussing a lot with colleagues within and outside the organization on what should be key principles or guiding points for knowledge management. I was particularly inspired by colleagues from IFAD which is currently also writing a KM framework, and I found lot of elements that seem to be quite universal across organizations. It seems that regardless of the strategic direction a ...
 
Infographic: Social Media Lessons You Learned in Kindergarten
13.09.2013
We just released an infographic titled Social Media Lessons You Learned in Kindergarten. The visual highlights basic yet often overlooked social behaviours, applied to social media by gurus such as Chris Brogan, Shanna Mallon, Jason Cormier, Lauren Simonds, and Jim Tobin. "If you want to play with other kids in the social media sandbox, you need to learn a couple pointers on friendly interaction -- unless you want to play alone," says Shanna Mallon, social media expert and contributor to the Uberflip blog. "Learning proper social media etiquette is ...
 
How Can You Create a Feedback Culture?
12.09.2013
Feedback is critical to any business, and is at the core of the Work.com offering. Suffice to say however, for feedback to work as effectively as possible requires a culture that fosters and supports the regular giving of feedback. There are a number of things that are critical to the creation of that kind of culture. Confidence Giving positive feedback is easy, but ultimately it is the giving of negative feedback that is likely to see us improve as individuals, and by virtue of that as a company. In order to encourage candid feedback however, your ...
 
Warming Up for your Social Business Marathon - Vision
12.09.2013
[...] First in the Marathon for Social Business is Warming Up. Here we want to make sure that we prepare the groundwork for our exertions by deciding a few basics and making sure that we are properly prepared. First off it does no harm to actually express in written form what direction you want to take. This could take the form of a Vision Document, but should at least express what problems you are trying to resolve by becoming a social business, who will use the system, how people will access it, and what quantifiable benefits you expect to come from ...
 
Does Your Social Enterprise Reach C-Level?
12.09.2013
[...] Without the involvement of senior leadership social business platforms run the risk of becoming just another information silo - an operation that solves problems for a workgroup or department but doesn't contribute to the overall business strategy. When a social platform doesn't allow broad company access it becomes just another oddball tool set that requires support and work-arounds to provide value to the broader organization. Bringing your social enterprise up to C-level means integrating your social goals with the overall business strategy. ...
 
4 Keys to Help Keep Employees Happy and Productive
12.09.2013
Keeping employees happy may not immediately strike you as your most important duty as a leader ... but it is. Don't get us wrong; your small business or mid-market business needs you. You lead it, direct it and envision its bright future. Your business will be your coffin though, if you don't realize that your success lies with your employees. Yeah, you pay them and maybe you think that should be enough. Maybe you think a few perks and benefits show how much you care. They show up to work, you make sure they get paid on time. That's true, but that's ...
 
So können Ihnen soziale Unternehmenswerke dabei helfen, drei Hindernisse auf dem Weg zu Höchstleistungen zu überwinden
12.09.2013
Meine Nachforschungen haben mir einige interessante Perspektiven darüber aufgezeigt, wie soziale Unternehmensnetzwerke (SUN) in Unternehmen leistungssteigernd wirken können. Etienne Wengers geht in seinen Untersuchungen über Communities of Practice mehrere geschäftliche Probleme ein, die durch eine wirksame Nutzung sozialer Unternehmensnetzwerke gelöst werden können. Diese Probleme sind Hindernisse auf dem Weg zu Höchstleistungen und der Aufbau von Communities of Practice auf sozialen Unternehmensnetzwerken kann einige dieser Hindernisse aus dem Weg ...
 
Lernen ist wichtiger als Wissen
12.09.2013
Wer innovative Produkte in kurzer Zeit entwickeln will, muss das im Unternehmen vorhandene Wissen effizient nutzen. Die zunehmende Spezialisierung und die räumliche Verteilung der Mitarbeiter in der globalisierten Welt erschweren dies - gezieltes Wissensmanagement ist zu einem Wettbewerbsfaktor geworden. Der Druck auf Unternehmen, innovative Produkte und Dienstleistungen zu entwickeln, steigt weiter. Dies gilt nicht nur für die Schweiz aufgrund des starken Frankens, sondern bestimmt die Wirtschaft der gesamten westlichen Welt heute und in naher Zukunft. ...
 
Gitta Blatt, Chefin des Feelgood Teams bei Wooga: kreative Lösungen - immer nah am Menschen
12.09.2013
Gitta Blatt, Personalchefin vom Online-Spieleentwickler Wooga, gibt Einblick in ihren Berufsalltag, der mitunter höchst ungewöhnliche Lösungen von ihr und ihrem Feelgood Manager Team erfordert. Wooga ist ein sehr junges Unternehmen mit knapp 300 Mitarbeitern aus 40 verschiedenen Nationen. Das Unternehmen hat seinen Sitz in Berlin, wächst stark und buhlt, wie viele andere Unternehmen der digitalen Wirtschaft, um Talente. Warum wurde Feelgood Management ein Thema für Wooga? Nachdem wir erste Mitarbeiter verloren hatten, die wir gerne gehalten hätten, ...
 
Why being kind is more important than being right
12.09.2013
This last week I have been reflecting on kindness and why there is not enough of it in the world. While we are supposedly more open to softness and emotion, the reality is that we still privilege disconnection. What do I mean by this? Simply that the hard-nosed, cut off and detached can be perceived as more capable and grown up than their more sensitive peers. Although they are rarely more capable and grown up or in fact even hard-nosed, the image is revered and therefore, reinforced. But it's a myth. Underneath, we are all vulnerable. This doesn't ...
 
Where to start your social and digital transformation?
11.09.2013
by Bertrand Duperrin That's the recurring question that comes when a business starts its social and digital transformation : we understand the interest, we have some ideas about where we want to get, but where should we start. Eight year's we're been hearing the same questions, eight years the same answer is given but the question comes back endlessly. To such an extent that we can wonder if : not everyone agrees on the matter and businesses are lost in the middle of conflicting advice. the message has not been repeated enough tomes no one wants to ...
 
How To Justify Enterprise Social Networking
11.09.2013
Most business IT projects require a return on investment (ROI) to get approved (security is sometimes an exception). How can you calculate that with a nebulous and rapidly growing area such as enterprise social networking tools? One key strategy: make sure the tool is replacing a specific and identified business process, not just being introduced in an experimental fashion. Chris Howell, consultant for Australian IT services firm OBS, offers up four key recommendations for ensuring enterprise social projects can be justified. There shouldn't be any ...
 
Rethinking the Decision Factory
11.09.2013
Companies everywhere struggle with the management of knowledge workers. They compete fiercely to find and retain the best talent, often accumulating thousands of managers in the process. For a while this is fine, but inevitably, usually when economic conditions turn less favorable, they realize that these expensive workers are not as productive as hoped, and in an effort to manage costs they lay off a large swath of them. Soon after, though, they're out recruiting again. This cycle is highly destructive. Aside from the human and social costs involved, ...
 
Collaboration starts at the top... down under
11.09.2013
Executives are continuously trying to figure out how to break down organizational silos to enable greater collaboration among their employees. As I mentioned in my last blog from Australia, one CIO from a leading organization whom I met in Sydney expressed his frustration with how the org chart can limit cross-functional collaboration across disciplines. Many executives are beginning to look to social as a potential solution to increase communication and collaboration across the organization. Yet as companies roll out social, they are finding the biggest ...
 
Why Do Only 7% Of Managers Consider Social Media Skills Important For Employees?
11.09.2013
According to recent research, social media talents are not valued by managers. That, argues the author, is a big problem. It's taken most companies a long time to incorporate social media tools into the workplace. Many have blocked Facebook, YouTube, and Twitter so that employees can't access them at work because they believe it's a productivity drain. Social media has permeated all business functions and in some instances is being used over traditional methods of communication like a phone or email. Customers are demanding social media ...
 
The Evolution Of Work
11.09.2013
by Jacob Morgan Work is clearly evolving which means that we are seeing new technologies and behaviors enter our organizations. These new behaviors and technologies are largely being fueled by the consumer web and now organizations are struggling to adapt. Over the past few months I explored the Five Trends Shaping The Future Of Work, The 5 Must-Have Qualities Of The Modern Manager, The 5 Must-Have Qualities Of The Modern Employee, and The 12 Habits Of Highly Collaborative Organizations. I highly recommend you check out those articles but I also wanted ...
 
Enterprise social networks are not (only) corporate communication tools
11.09.2013
by Bertrand Duperrin Summary: social networks are great communication tools and that's why many organization try to find them a place in their intranet landscape. This is sometimes confusing because they are not communication tools in the usual corporate meaning, do not support the same kinds of interactions and even not always the same people. In the end, communication teams feel uncomfortable, lost between the potential of the tool and their own stakes, a field where no compromise can be made. The solution is to be found in the articulation of the ...
 
An internal social network replaces nothing but improves the existing
11.09.2013
by Bertrand Duperrin Summary: A social network? Yes but to replace what? How many times did we hear this question at the time this kind of tools was entering the corporate workspace. Considering social networks as something that will replace existing tools often lead some misuses, for things it was not designed for. As a matter of fact, enterprise social networks were more designed to make up for lacks than for improvement. Marketing approaches did not help either since saying "xxxx is dead, let's throw everything away" was so easy. An interesting approach ...
 
10 Things Every Intranet Should Have
11.09.2013
These are 10 things every intranet should have to ensure a healthy, vital, essential intranet that engages people, supports their daily activities, reflects the company ethos and ultimately and helps people get work done. This is the vision and should be the aim of every intranet manager. So where do you start? Start here, looking at the basics. This is not a finite list, every intranet can and should move beyond these points, but these are the foundations upon which any intranet, certainly one intent on greatness should have. Well Populated Profiles ...
 
Social Business: success does not matter. Impact does.
10.09.2013
by Bertrand Duperrin There are three things we can't close our eyes on when it comes to the social and digital transformation of businesses. The first is that project managers are quite happy with how things are doing, even if one can always do better. The second is that their success is still hard to demonstrate in a tangible and undisputable way. The third is even more worrying: leaders still don't get it and are poorly involved in such initiatives. Leaders are seduced, not convinced This last point is the most paradoxical and the most penalizing ...
 
Organizing for social business: The issues
10.09.2013
by Dion Hinchcliffe How best can employees and managers adapt to today's changing and increasingly social workplace? This has become one of the central questions as organizations look at social computing as a new primary channel in their organization, both amongst their workers as well as for their customers and business partners. While we often see traditional areas within companies -- such as corporate communications, human resources, or the intranet team -- being tasked with making the initial foray into internal social media, many business leaders ...
 
Searching for Social ROI? Talk to Ted Rubin
10.09.2013
Just the other day a CEO said to me, "No worries Drew - even though you can't show a linear relationship between all of our social media activities and sales, I have faith that they are helping my business." And if you believe that, I've got this bridge to sell you. The truth is that CEOs are paid to find linear relationships between the actions they orchestrate and the results they are paid to acheive. This is one of the reasons most favor direct response marketing over the squishy world of brand building, made squishier still by the social ...
 
Gebt dem Digital Business mehr Zeit
10.09.2013
von Sebastian Thielke Social Media funktioniert nicht wirklich, Social Business nützt keinem Unternehmen und das Enterprise 2.0 überfordert alle Mitarbeiter. Niemand braucht diese Innovationen, mit denen kaum jemand umgehen kann und die ohnehin keinen Wertbeitrag zum Business beitragen. Wir haben das immer anders gemacht. Da ist sie wieder, die ganz besondere Zeit im Jahr, wo viele Skeptiker sich berufen fühlen, einfach mal zu sagen, was sie denken. In diesen Zeiten frage ich mich dann immer: Wieso gibt es die Leute, die das Ende des Fortschrittes so ...
 
360° Intranet Assessment
10.09.2013
Location the starting point of your onward journey Fully understanding where your organisation is standing today in regard to its Intranet activities is a prerequisite to successfully setting out to new horizons.This is where the 360° Intranet Assessment comes in. The key drivers for finding out where you stand include: The high level of complexity involved with advanced Intranets and Digital Workplaces calls for a new level of clarity and a holistic point of view Increased expectations in regard to the business value an Intranet is supposed to deliver ...
 
Die 360° Intranet-Analyse: Wegweiser zu relevanten Unternehmenszielen
10.09.2013
Der Weg zu einem Ziel wird nicht nur durch die Position des Ziels selber bestimmt, sondern ebenso durch den Ausgangspunkt der jeweiligen Reise. So würde sich wohl kaum ein Wanderer auf den Weg machen, ohne zu wissen, von wo aus er startet. Denn ohne diesen Referenzpunkt bleibt sogar unklar, in welcher Richtung sich das Ziel befindet, wie viel Zeit und Ressourcen benötigt werden, um es zu erreichen und auch die Bestimmung, ob man sich auf dem richtigen Weg befindet und Fortschritte macht, gestaltet sich in diesem Fall äusserst schwierig. Trotz der offensichtlichen ...
 
Six reasons why I'm optimistic about the future of intranets
10.09.2013
Last week my new book, Essential intranets, went live. It's fundamentally a very positive book, outlining an aspirational vision for the role of intranets. As I sit in the airport on the way to a series of conferences in Europe, I thought it was worth outlining why I'm feeling so optimistic about intranets. Here are my six reasons: Intranets are finally proving their value The intranet community is strong Teams have broader and deeper knowledge Technology is easier than ever before We're starting to have the right conversations We've become more ambitious ...
 
Six Enterprise Social Software Evaluation Tips
10.09.2013
Enterprise Social Software (ESS) refers to a social networking layer on top of tradition collaborative tools, which enables content sharing, along with additional features such as document sharing, wikis, micro blogging, shared spaces and communities, amongst other business applications. These solutions provide enterprises with several advantages including increased transparency, better communication of business ideas and information, flexibility and performance along with simplified operations. Rising need for enterprise internet working amongst employees, ...
 
"Wenn HR nicht beginnt, wer dann?"
10.09.2013
Wie legt man skeptischen Mitarbeitern die Vorteile eines Enterprise 2.0 nahe? Stephan Grabmeier im Gespräch über Social Business Transformation. CFOworld: Wollen Sie endlich Ihre Ideen und innovativen Ansätze auch umgesetzt sehen? Stephan Grabmeier: Das hat schon bei der Telekom funktioniert. Immerhin sprechen wir hier von einem "Tanker" mit 233.000 Mitarbeitern, der durch Enterprise 2.0 massiv bewegt wurde. Ich möchte das jetzt fortsetzen, allerdings eher mit kleinen "Schnellbooten." Innovationen in Großkonzernen zu verankern und ins Tagesgeschäft ...
 
Enterprise social systems to supersede franchise intranets
10.09.2013
Enterprise social software has traditionally been the remit of companies where ''knowledge workers'' predominate but, with spread of the smartphone and tablets, franchise businesses are cottoning onto the benefits of closer, up-to-the minute collaboration. The Cheesecake Shop is among the latest batch of firms to deploy an enterprise social system - think of a Facebook for business. Founded 21 years ago, the Sydney-based chain has 180 stores and 2000 staff in Australia, 16 outlets in New Zealand and 14 in the UK and Poland. Based on the World Manager ...
 
The Promise of Enterprise Social Networking
09.09.2013
The success of social networks such as Facebook and Twitter has inevitably caused many companies to consider how similar techniques and technologies can be applied to internal business communication. Social networks promise a solution to many of email's failings, particularly in the areas of group discussions and capturing collective knowledge. It's fairly obvious that a conversation between 5 people is going to be more efficient as a discussion in a social network than as a long series of emails copied to all participants. The result will be a single, ...
 
Den Enterprise 2.0 Anwendungsfall kristallklar definieren und abbilden - Interview mit Thomas Kreye von Just Software
09.09.2013
Wir haben einen deutschen Enterprise 2.0 Software Entrepreneur der ersten Stunde interviewt. Dr. Thomas Kreye ist seit Gründung vor mehr als sechs Jahren Geschäftsführender Vorstand der Just Software AG. Das Unternehmen ist eine Software-Erfolgsgeschichte aus Hamburg und konzentriert sich exklusiv auf Enterprise 2.0 Lösungen. Wir wollten wissen, wo der Enterprise 2.0 Markt in Deutschland aktuell steht und was das für die Social Software Lösung Just Connect bedeutet. Dabei haben wir spannende Antworten bekommen, die uns einen tieferen Einblick in die ...
 
Warum Unternehmen nicht auf Twitter verzichten können
09.09.2013
von Andreas Schulze-Kopp Für viele ist Twitter auch heute noch nicht mehr als eine Spielerei. Doch warum ist das noch immer der Fall? Das Twitter aber ein wichtiger und sinnvoller Bestandteil des Marketing-Mixes bedeuten kann, ist noch nicht wirklich in der Breite der Unternehmen angekommen. Dabei hat besonders Twitter ein enorme großes Potential, wenn man die Mechanismen verstanden hat. Aus diesem Grunde möchte ich den Artikel von Björn Tantau, welcher aktuell bei den Kollegen von t3n unter dem Titel Corporate Twitter: Was Unternehmen auf Twitter beachten ...
 
Corporate Twitter: Was Unternehmen auf Twitter beachten müssen
09.09.2013
Auch wenn Twitter in Deutschland noch immer nicht den ganz großen Durchbruch geschafft hat, bietet der Kanal als sinnvolle Ergänzung im Marketing-Mix extreme Potenziale. Was aber sind die konkreten Vorteile für Unternehmen, wenn sie auf Twitter aktiv sind und wie agieren sie am effektivsten? Twitter ist zusammen mit Facebook und Google+ eines der wichtigsten sozialen Netzwerke. Und obwohl nicht ganz genau bekannt sind, wie viele Menschen tatsächlich aktiv sind, sind es derzeit wohl etwa 200 Millionen User, die sich auf Twitter monatlich engagieren. ...
 
The collaboration field needs to cooperate
09.09.2013
by Harold Jarche Eugene Kim looks at a variety of disciplines in the collaboration space, using LinkedIn network analysis to see if and how they are related. The resulting map, and Kim's explanations are most interesting for anyone doing work related to enterprise collaboration. According to Kim: "The densest cluster is the organizational development cluster, which is left of center. There are a bunch of skills here that are tightly interconnected, largely centered around leadership development, coaching, and group transformation." "The other large, ...
 
Why Resistance is Essential to Transformation
09.09.2013
Deploying a new piece of technology is much more than a technology challenge. It's a change challenge. We're asking people to change the way they serve customers, the way they work with information and the way they get their jobs done. Change is the new normal. The pace of change in how customers buy, connect with brands and share their experiences is accelerating. New technologies and new platforms are driving fundamental changes in business models. And yet as a whole, organizations are still pretty bad at change. Despite all the focus on change in ...
 
The five evils of enterprise social
09.09.2013
The history of enterprise collaboration technology is littered with abandoned platforms that were intended to "change everything." But many new social collaboration tools quickly end up on the shelf, collecting dust, unless there are compelling reasons to use it, and dramatic incentives for people to maintain it. Most businesses don't have the rationale or the staff to do this. That's why there are so many empty portals, and unused SharePoint sites, and the like. Enterprise social is the latest "New Great Thing" headed for the same fate. Here ...
 
Changing culture: evolving values and needs in the Social Age
06.09.2013
by Julian Stodd You can view organisational culture in two ways: created by the organisation and inhabited by people, or co-created by the people and framed by the organisation. I subscribe to the latter view, recognising that tribal knowledge and experience massively influences current culture. In the Social Age, when change is constant, it's worth thinking about how cultures respond to change: either deliberate attempts by organisations to change it or the evolutionary pressure from the changing priorities and dynamics of society. If we view culture ...
 
How to Recognize and Remove Success Barriers In the Social Enterprise
06.09.2013
Employees like to be productive. They also like to have accomplishment attached to their names. Defining The Problem So what's stopping your employees from being productive? Where in your enterprise collaboration strategy are the failures? It could be an endless cycle of email inquiries, reports, meetings and other tasks, says Andrew Filev, founder and CEO of Wrike, a provider of project management and collaboration software that has just announced its newest version "Graphite". "When there are too many administrative routines to take care of, people ...
 
4 Essentials of Strength-Based Leadership
06.09.2013
It is in human nature to look for negative in everything first. Most of the stories on the news are negative (after all, they draw the most attention). There are more negative words in our vocabulary than positive and happy words. When something doesn't go the way we think it should, our mind immediately jumps to negative thoughts and gloomy assumptions. It is also in human nature to fix things. We love finding problems so that we could solve them and gaps so that we could fill them. Not only we use this approach with the projects we work on, but we ...
 
Continuous Productivity: New tools and a new way of working for a new era
06.09.2013
What happens when the tools and technologies we use every day become mainstream parts of the business world? What happens when we stop leading separate "consumer" and "professional" lives when it comes to technology stacks? The result is a dramatic change in the products we use at work and as a result an upending of the canon of management practices that define how work is done. This paper says business must embrace the consumer world and see it not as different, less functional, or less enterprise-worthy, but as the new path forward for how people ...
 
What happens when big data meets social media
06.09.2013
As a data scientist with a focus on the application of analytics for social business, I work with a broad cross-section of stakeholders (HR, marketing, sales, communications, operations, product development) on building solutions that maximize the value of the social eco-system. In this article I want to discuss the transformative potential of enterprise social networks (ESNs) for the communications specialist. What is a Social Network? According to the Oxford English Dictionary there are two separate definitions: A network of social interactions and ...
 
Five reasons to socialise your knowledge sharing initiatives
06.09.2013
The ultimate aim of knowledge management is to organise, share and bring together information to create value for an organisation. Traditional KM initiatives revolved around technologies, process and governance. Many organisations struggle with the balance between delivering value with their knowledge sharing initiatives and process heavy governance that prevents sharing. Law firms are no different, many are still trying to find answers to simple questions such as: How do we capture, store and transfer knowledge? How do we exercise the knowledge management ...
 
The More Things Change, the More Our Objections to Change Stay the Same
06.09.2013
[...] Now here's the punch line: E.F. Borisch compiled his list "50 Reasons Why We Cannot Change" back in 1959, and published it in an obscure journal called Product Engineering. What we found so amazing about the list when we reprinted it in 1993 -- and what remains just as amazing 20 years later -- is that most leaders in most organizations face precisely the same set of worries and pushbacks today. The more things change, it seems, the more the objections to change remain the same. So what have we learned in the twenty years since Fast Company ...
 
Social media, social business and networked enterprise: move on, there's nothing new
06.09.2013
by Bertrand Duperrin It happens once or twice or year: McKinsey issues its report on the state of the networked enterprise (the in-house word for social business, enterprise 2.0, collaborative enterprise etc). And as usual everybody pounces on it. And as usual people try to make something of it, facing a strange paradox: the more things move forward the less there's to say. Even when you're McKinsey. So the survey is titled "Evolution of the Networked Enterprise" and from the very first lines we can know it's about social media adoption in the workplace. ...
 
Stop restructurations and start transformations
06.09.2013
by Bertrand Duperrin Because of the crises we can see lots of businesses focusing on restructurations. Despite of the fact some try to find the response through innovation (product, marketing, service) there are at least as many businesses that still try the old way and think restructuration is the only way out. The old reflex of restructuration This approach makes sense in some ways. Value creation levers are changing and businesses find themselves with too many resources in declining fields and not enough in emerging ones. We also have to admit that ...
 
Leitfaden für Social Media Einsteiger
06.09.2013
Sie haben gerade angefangen, sich mit "Social Media" zu befassen? Sie möchten herausfinden, ob sich das für Ihr Geschäft, Ihren Verein/Organisation - für Sie selbst "lohnt"? Welcher Aufwand ist damit verbunden? Welches ist die richtige Plattform? Welche Werkzeuge stehen mir zur Verfügung? Gibt es Richtlinien, Vorlagen, Hilfsmittel? Sie suchen eine Startseite, um sich einen Überblick zu verschaffen? Hier sind Sie richtig. Diese Seite ist als Einstieg in das Thema gedacht. Leitfaden Auswahl zum Einstieg In einem Social Media-Konzept sollten folgende Themen ...
 
Tapping the Power of Social Supply Chain Management
06.09.2013
[...] "Well, there is one possibility. Ever heard of social SCM?" SocialTM Supply Chain Management in Action "Is this another buzzword?" Smith asks. "Nope. Got a call from our Demand Solutions account rep today. They've added social technology to the platform. This lets our people build networks, send messages more easily, and a whole lot more, by the sounds of it." "What do we have to do to get it? Download something?" "Nothing," Green says. "It's all in the cloud, remember? All we have to do is start using it when we go back to the office on Monday." ...
 
Erfolgsmessung im Enterprise 2.0
05.09.2013
von Alexander Stocker Die Messung des Nutzens von Informations- und Kommunikationstechnologien ist noch immer ein Thema - und wird es aus heutiger Sicht auch immer sein. Gerade beim Einsatz von Social Media im Unternehmen werden von Entscheidern allzu gerne harte Fakten verlangt, sprich ein Return on Investment in Geldeinheiten. Sehr oft passiert das, um Projekte gar nicht erst zuzulassen bzw. um bestehende Projekte schnell loszuwerden. [...] Umfragen leiden stark darunter, dass sie nur die (subjektiven) Meinungen von Befragten erheben, meist und dann ...
 
Moderatoren für virtuelle Gesprächsräume: Unternehmen brauchen Medien- und Inszenierungskompetenz
05.09.2013
von Gunnar Sohn Zwei Drittel unserer Büroarbeitszeit bestehen aus Kommunikation - Gespräche mit Kollegen, Telefonate, Sitzungen, E-Mails, Berichte, Memos, Flurfunk und immer stärker auch Videokonferenzen. "Das ist ein recht stabiler Wert, den wir in unseren Umfragen ermittelt haben. Und häufig entsteht der Vorwurf, dass man ja nicht nur kommunizieren, sondern auch 'schaffen' müsse. Dabei ist Kommunikation doch Arbeit und sollte technisch, organisatorisch und didaktisch professionalisiert werden", fordert Dr. Josephine Hofmann vom Fraunhofer Institut ...
 
The Enterprise Social Backbone
05.09.2013
In the previous article of this series I described some of the challenges that have so far prevented widespread deployment of employee social networks inside organizations. There is a school of thought that questions whether such networks will ever become widely established as destinations in their own right. Instead, social functionality will be added to existing enterprise applications - all applications will be social applications. This may be true but is, in my opinion, missing the point. Over the last two years, there has been increasing recognition ...
 
Relentless sharing coming to a social workplace near you
05.09.2013
Despite social media's reputation as a time thief that allows narcissists to post too much information online, relentless sharing and collaboration will soon become the workplace norm for everyone from flight attendants to CEOs. [...] Initially the remit of white collar 'knowledge workers' the software is finding favour with manufacturing and services organisations of all stripes, whose staff have traditionally had few opportunities, beyond the company's ideas drop-box, to give their two bob's worth. Enterprise social is increasingly being viewed as ...
 
The Truth About How Social Media Has Impacted Employees
05.09.2013
Back in 2007, I created the first social media position at EMC Corporation, a Fortune 200 technology company based outside of Boston, MA. Back then, selling the idea of social to the company was extremely tough because it was so new, management was afraid and there was a lot of red tape. I would have to present case studies from competitors and partners to prove it's worth, citing DELL and NetApp as examples. This is what most social media professionals had to do back then and now, since there are enough case studies, it's less about the convincing ...
 
Enterprise social media: Is it a good fit for your organization?
05.09.2013
Before deploying enterprise social media, consider your organizational nuances, what problems you're trying to solve, and your company's goals. Enterprise social media usually causes people to change the way they've been working. In many cases, that's a good thing, because organizations with silos, entrenched professional hierarchies, and far-flung operations stand to gain the power locked up in sequestered data and sequestered people. But to tune into the drumbeat of the social media buzz, one might think enterprise social media ...
 
Rebranding the C-suite
05.09.2013
According to this article from CEO.com, the C-Suite remains shy when it comes to social media. According to the study of Fortune 500 CEOs: Less than 30% of Fortune 500 CEOs have a linkedin account Less than 6% of Fortune 500 CEOs have a twitter account (and that number has actually doubled since last year) 68% of Fortune 500 CEOs have no social profile whatsoever Clearly, social media isn't a priority for the C-Suite at Fortune 500 companies. SEC regulations, as well as the obligations of running one of the largest companies in the world, can make it ...
 
Informationsfluss in Unternehmen versiegt zu früh
05.09.2013
Informationen sind in Unternehmen ein knappes Gut - die wichtigen davon gelangen kaum außerhalb eines elitären Zirkels. Obwohl oft wünschenswert, haben operative Mitarbeiter, Lieferanten und Kunden meist keinen Zugriff auf geschäftskritische Daten. Das ist das Ergebnis einer Umfrage im Auftrag von Information Builders durch IDG Business Research Services unter rund 400 IT-Manager, Entscheider aus den Fachabteilungen und Mitarbeiter aus dem operativen Geschäft in Deutschland, Frankreich, Großbritannien, den Niederlanden, Spanien und den USA. Die Befragten ...
 
Social Business Held Back by Corporate Culture, Not Technology
04.09.2013
Hardly a day goes by without talk of how social business and social technologies are transforming the workplace. Like all areas of business there are obstacles to achieving social business goals and some of them are not that obvious. Recently, we asked two of IBM's social business heavy-hitters what they thought the major obstacles were, and how to overcome them. The biggest problem according to Rebecca Buisan, Director of Product Marketing and Management IBM SmartCloud for Social Business, and Heidi Ambler, Director, IBM Social Business, is not technology, ...
 
Enterprise 2.0 does not tolerate halve measures
04.09.2013
by Bertrand Duperrin Summary: many organizations have undertaken a transformation process. Each one is moving forward at its own rate, according to its ambitions and fears, to what seems possible and what they don't want to tackle. But for what results? As we may fear, a recent McKinsey study shows that such programs don't tolerate half measures. As a matter of fact, organizations that tackle organization issues and business processes make much more out of their projet than those who stay with the soft, community based and out of the flow of work approach. ...
 
Why Is It So Important to Develop a Smarter Workforce?
04.09.2013
The rise of social, mobile, analytics and the independent worker has transformed how businesses view their employees. The way people work is changing in every corner of the globe. This is happening in real time, and in tangible ways. There are some major trends which are shaping this rapid transformation: The rise of social in the workplace. We are connecting with others more quickly than ever before, and we're doing it in ever-changing ways. The rise of mobile technology. Nearly 75 percent of the world's population has access to a mobile device, so ...
 
Enterprise social software: knowledge worker's paradise
04.09.2013
by Bertrand Duperrin Summary: gathering people and bringing them closer does not often increase performance. If it's a good way to spur creativity, exchange, share points of view and refine, the productive part of work is still a solitary activity. Other ways to organize people and even space are needed. Online social software tools help both sides of work to coexist in a not very intrusive way, and help people to make the most of others without being distracted of swallowed by the group. To be productive we should optimize the we are "alone together". ...
 
Better Leadership Through Social Media
04.09.2013
Most executives don't want yet another platform to deal with. They aren't looking at it the right way. "Join a new online network? I'd love to!" In 15 years of helping business, government and nonprofit leaders make strategic choices about digital technology, I've yet to hear an executive utter those words. Sometimes that's due to the risks of public embarrassment or conflict that come with online engagement. Sometimes it's painful memories of previous tech projects that ran over budget and behind schedule. And sometimes ...
 
Enterprise Collaboration: Interested or Invested?
04.09.2013
by Vala Afshar "If your organization requires success before commitment, it will never have either. Part of leadership (a big part of it, actually) is the ability to stick with the dream for a long time. Long enough that the critics realize that you're going to get there one way or another...so they follow." ? Seth Godin "I don't know" isn't usually the answer most CEOs are expecting, particularly when their question is focused on the probability of success for a new enterprise-wide initiative that will require significant investment ...
 
Social Business: Why Can't We Collaborate?
04.09.2013
As a Canadian I may be biased but I feel we are pretty good collaborators. Canada encompasses many cultures and we have a healthy working relationship with most foreign countries. That's why I was a little surprised to see this infographic detailing a Canadian division's reluctance to collaborate with outside partners. High on the list were: Lack of protection for IP Lack of trust in partner company Lack of tested collaboration process and tools Lack of a tested collaboration process and tools stood out most to me. This item provides an excellent argument ...
 
Möchten Sie die Vorteile eines sozialen Unternehmensnetzwerks erleben?
04.09.2013
Wir von Zyncro wissen, dass einer der Schlüsselaspekte für ein Unternehmen bei der Entscheidung für die Einführung eines sozialen Unternehmensnetzwerks der ROI des Tools ist. Wenn Sie Ihren Chef davon überzeugen möchten, in Ihrem Unternehmen ein solches Netzwerk einzuführen, dann sprechen Sie nicht abstrakt darüber, dass ein Kulturwandel nötig ist. Versuchen Sie es auch nicht Panikmache darüber, was passieren wird, wenn ihr Unternehmen den Zug verpasst, auf den viele andere Firmen bereits erfolgreich aufgesprungen sind. Erzählen Sie Ihm vielmehr von ...
 
Enterprise 2.0 needs reverse management
04.09.2013
by Bertrand Duperrin Summary: there will be no enterprise 2.0 without managers 2.0 with new practices and a new way to contribute to collective success. But holding managers responsible for the whole change is a mistake. Managers will need employees 2.0. In return for their new autonomy, employees will have new responsibilities in the management relationship and will need to learn how to manage their manager. But do they really want to? Not sure at all. When we talk about management and enterprise 2.0 it's often about the unavoidable but tough evolution ...
 
Five questions to ask before investing in an enterprise social network
04.09.2013
Your organization already values collaboration and communication, but with locations spread across the globe and no consolidated system for achieving full enterprise-wide collaboration, some changes are needed. Management is ready to deploy collaboration tools, perhaps using an enterprise social media platform to help employees share knowledge and work more quickly, efficiently and productively. Is an enterprise social network (ESN) the way to go? To answer that question, consultants, analysts and users agree that organizations should first ask themselves ...
 
Expert reveals six ways to assess an enterprise social media strategy
04.09.2013
Organizations investigating the potential rewards and challenges of enterprise social media tools are likely to find out that employees are already using some form of social media or file sharing program to exchange information and ideas with others. This often occurs whether or not company leadership sanctions those activities. To do a better job of engaging their workforces while improving efficiency and generating more cross-departmental collaboration, virtually every enterprise collaboration analyst or consultant will suggest that companies formalize ...
 
Idea Management Systems generate more than just ideas... Activity statistics are valuable
04.09.2013
When you use a collaborative innovation management system you end up with more than just a lengthy list of ideas, although this is the main point of the exercise. You also collect a ton of social networking activity statistics. And this data can tell you a lot about your audience (including and most especially your employees). Armed with this activity data, employers can discover behaviors conducive to innovation generation and encourage others to model these good behaviors. Ben Waber, is the author of People Analytics. He has been quoted as stating: ...
 
Top 10 Communication Issues Solved
04.09.2013
Large enterprises have been suffering with internal employee communication issues for decades. In recent times, Enterprise Social Networking has emerged to help solve these issues thereby increasing productivity and employee engagement. The following list explains the Top 10 internal employee communication issues facing both senior management and employees. Internal Comms and Management are struggling to communicate with dispersed employees in multiple office and site locations Non-office, contractor, franchisees and mobile employees feel disconnected ...
 
Videos sagen mehr als tausend Bilder: Ein YouTube für Unternehmen
04.09.2013
Videos dienen längst nicht mehr nur zur Unterhaltung. Auch Firmen können den Einsatz von Videolösungen nutzen, um unternehmensintern zu kommunizieren. Das bringt die Teams näher zusammen - und fördert die Kreativität. Wer YouTube öffnet, könnte bisweilen zu dem Schluss kommen: Das Video im Netz ist zum reinen Unterhaltungs - und Werbemedium verkommen. Aber Video kann wesentlich mehr. Kein Medium transportiert Wissen und Informationen so komprimiert, authentisch und nachhaltig wie das bewegte Bild. Man könnte meinen, das bedeutet zwar Komfort für den ...
 
Work Is Broken; Let's Hack It
04.09.2013
Just passing Labor Day in the USA makes an excellent time to consider something we all know and feel instinctively: Work is fundamentally broken. I used to think it was just a little chipped in the corner, so we turned it around to show another face and pretended no one would notice. No, it is not just chipped. It is not simply a large unsightly-but-innocuous crack. It is wholly broken through and through. Managers, academics and pontificators like myself have been gluing together the pieces for ages trying to pass it off as whole to others. Sooner ...
 
How to Convince your Boss to Embrace Enterprise Social Networking
03.09.2013
by Vipin Thomas Social networking has been around for a while and has become an integral part of our lives. The idea that it has become so important to our daily lives is creating serious implications for businesses. You are most likely already aware of the business benefits it could provide your team and even the objections/myths your business leaders have, but have you stopped to think about the benefits for the business? Shouldn't your boss already know this? Well, then where should you begin if you want to talk your leaders into investing in social ...
 
Trouble in Social Media Paradise: Is Anybody Listening?
03.09.2013
One thing you can count on with Twitter: everyone on it has something to say. If we didn't, we wouldn't be there. But there may be trouble in paradise: Social media consultants: look around. Many early adopters have grown fatigued, and are increasingly absent. Take a deep breath, and ask the hard question: Is anybody listening? To me, factoring in social media's rapid evolution, its not too soon for it to be having a mid-life crisis. Gartner, the industry think tank on technology trends, would call it the trough of disillusionment, a predictable window ...
 
The power of social media in blue collar industries that have a strong union presence
03.09.2013
Social Media has taught us that through on-line networks, we can share experiences, create friendships, collaborate with each other and inspire ideas and activities. Social media is fun and when you are having fun, work is easier. Management strives for productivity and stability in their work force - it is a balancing act between working conditions and output. Heavily unionised blue collar workers often view management and their working situation as an exchange between "us" and "them". In environments where this is the case, it is very easy for individuals ...
 
Curation in Social Leadership - a first draft
03.09.2013
by Julian Stodd The 1st Dimension in the NET Model of Social Leadership is Narrative. Curation is one part of this, and it's to do with how we shape our presence, how we curate our reputation. "Curation focuses on three states: discovery, perception and interpretation. Discovery is about how we find things out, Perception's about seeing the structure and Interpretation is about finding the meaning, contextualising it to our reality. Curation is an active skill, not a passive one: it's about identifying gaps in skills and knowledge and plugging them, ...
 
Employee Onboarding - The ROI of Enterprise Social Networking
03.09.2013
[...] KPMG as you know is one of the big four consulting and advisory firms. One of their clients came to them with a unique question. How do you peel a banana without touching it? This client happened to be a smoothie manufacturer and so they have to peel millions of bananas everyday. So the client told the consultant that if he employed lots of people then it's slow, it's time consuming, it's costly. If he tried to use a sort of a machine, than it essentially means that the fruit gets spoiled. The management consultant was puzzled. He did what everyone ...
 
Social as a Weapon of Class Destruction
03.09.2013
by Dan Pontefract [...] Social as a weapon of class destruction can help us not only demystify the social stratification that manifests in society, it can assist and perhaps mitigate a culture of fear that rests in many organizations today. This culture of fear is often as a result of hierarchical systems (a hierarchy for the sake of hierarchy) and managers who breed fear as opposed to disrupting the system and encouraging openness, collaboration and, well ... being social. By being social (both the in-person face-to-face kind and through the use of ...
 
4 Steps to Prevent Killing Company Innovation
03.09.2013
Working with a team is inevitable in most work environments, but it isn't always a puppies and roses experience. More often than not you probably want to commit serious acts of crime on certain team members or you just flat out don't care about the project the team is working on. This means you need get your team to "stop, collaborate, and listen." Vanilla Ice knew what he was talking about. Collaboration amongst team members can make or break a company. If you have a boss who is overly "bossy" or disengaged team members, you are in for a world of hurt. ...
 
3 major trends in knowledge work
03.09.2013
by Oscar Berg Besides obvious trends such as that the amount of knowledge work is increasing in developing countries, that knowledge work is becoming more critical to the performance of organizations, and that knowledge work is becoming more complex, collaborative and dependent on our ability to be creative as individuals, there are a few other trends that I have seen become stronger lately and that I would like to highlight in this post. Social technologies have become boring Collaboration is the new black Knowledge management is back [...] Easy to ...
 
Eine stille Revolution - wie die Gen Y die Unternehmen verändert
03.09.2013
Nennt sie Weicheier oder Kuschelkohorte oder tut sie schlicht als Medienhype ab: Die heutige Generation der 20 bis 30 Jährigen wird die Arbeitswelt nachhaltig beeinflussen. Vorhang auf für eine Generation von Mitarbeitern, für die selbstverständlich ist, dass man individuell auf sie eingeht. Verdenken kann man ihnen diese Einstellung nicht, wurde ihnen doch von Kindesbeinen an vermittelt, dass ihnen die Welt offen steht. Und dieses Selbstbewusstsein - oder besser, Selbstverständnis - trifft nun auf die harte Realität der Geschäftswelt. Willkommen im ...
 
The Responsive Organization
03.09.2013
If the rate of change on the outside exceeds the rate of change on the inside, the end is near. - Jack Welch - The rate of change external to each of our organisations is now so great that no organisation can ensure it is changing faster than the external system. Global interconnectedness, the rapid speed of ideas in a digital economy & new means of working and collaborating means that change will only continue to accelerate. - Simon Terry - Preamble As the flow of information increases, companies are gaining competitive advantages by shifting their ...
 
Don't let your organization's culture stifle enterprise social media
02.09.2013
Silos and hierarchies represent power over information - power that's best relinquished with measure and wisdom. Discover how this relates to enterprise social media. When organizations start expanding collaboration with enterprise social media tools, they are embarking on an organization-changing adventure. Companies of all sizes are finding information and expert sources they didn't know they had, and they're learning just how much useful information, analytics, and insights have been bound up in email and document repositories. The ...
 
The Five Digital Freedoms
02.09.2013
by Gary Hamel and Polly LaBarre For too long the ruling ideology of too many organizations has been control: controlling people, controlling information, controlling deviations from the norm. The good news is that we already have a potent model of freedom as an organizing principle. It's called the Internet. While the Web has its limits, it is a relentlessly productive seedbed for new organizational forms where: coordination happens without centralization, contribution counts for more than credentials, all ideas compete on equal footing, power comes ...
 
Social Enterprise 2013 - The End of the Beginning!?
02.09.2013
Recent discussions in my network show some concerns regarding the job changes of experts in the field of social business. For example Rawn Shah, ex-Social Business visionary at IBM and writer-in-residence at Forbes, posed the question: "Is social business as a field dying, or is it heading for something greater?" Willms Buhse, a well-known German Enterprise 2.0 expert, is even asking whether the phenomenon "Enterprise 2.0? is endangered by its extinction? Not in a directly related context but still on the same matter Luis Suarez, Social Business evangelist ...
 
E2.0-Treiber sterben aus Teil 2: Frust und Überforderung in der digitalen Transformation?
02.09.2013
von Willms Buhse Wie am Donnerstag berichtet, suchen sich eine Reihe von Enterprise 2.0- und Social Business-Experten in den Vereinigten Staaten und auch in Deutschland neue Aufgaben. Ist das ein gutes Zeichen oder ein Alarmsignal? Dieses Thema beschäftigt auch Cordelia Krooß, Gewinnerin des LIDA- Awards, Expertin für Change Management bei BASF und eine der treibenden Kräfte hinter connect.BASF, dem Social Intranet des Unternehmens. Auf Facebook hat sie mit der Frage, ob Frustration der Hintergrund für die Jobwechsel sei, eine interessante Diskussion ...
 
2 Startling Statistics That Demonstrate the Need for a More Social Enterprise
02.09.2013
Today's workplace has never been so demanding. Never before has so much been expected from your employees. As your enterprise grows and becomes more dynamic and connected, you need to ensure your employees are engaged and have easy access to the information and resources they need to do their jobs. As the following two statistics demonstrate, the cost of neglecting either of these key success factors is high. The Costs of Poor Knowledge Management: According to research by McKinsey, the average interaction worker (defined as "managers, professionals, ...
 
Beyond social (part 1): decision making
02.09.2013
by Bertrand Duperrin Summary: adding a social layer brings few substantial gains while organizations don't change their models. No tool with trigger an organizational and structural change that has not been designed and desired. At the most it will cause marginal light shifts. When it comes to improve decision making, indispensable condition to improving the overall performance, access to the wisdom of crowd, to experts and the benefits of open works will remain marginal unless as long as a new model organizing subsidiarity, taking risk management into ...
 
Beyond social (part 2): new ways of learning
02.09.2013
by Bertrand Duperrin In short: even if traditional approaches have fine days ahead, there's an increasing need for niche learning in a conversational and adhoc fashion. A need that can be met with the help of social technologies but they won't be enough to prevent enterprises from updating their view of learning and officializing emerging approaches. So here's at last ma second post on "beyond social business". After decision making, we'll tackle another major issue : learning. The situation Acquision and transmission of knowledge have become key to ...
 
Email is Anti-social Part 1: Communication is Not Collaboration
02.09.2013
In many organizations the highly prolific, if not addictive, use of e-mail is considered an impediment to the adoption of social collaboration or other collaboration methods. People are resistant to use anything but e-mail and sometimes get very protective, sometimes hostile, when asked to use something different. How can you drive change and evolve into a more collaborative/social organization when you can't get people off of e-mail? At great risk, I am undertaking a multi-part "E-mail is Anti-social" blog effort to give you reasons why e-mail isn't ...
 
The Single Biggest Cause of Enterprise Social Silos
01.09.2013
Give up? It's silos. Frankly, if you deploy an enterprise social platform within a silo, it's going to stay within that silo. And while it's okay to have a phased rollout -- starting with small groups and departments -- it's important to look at the big picture too. What's the purpose of using an enterprise social network? How will your entire business benefit from deploying an ESN in the long run? Look at it this way: When you post a message to your company's social platform, you potentially leverage the brilliance of your entire company. You access ...
 
Enterprise 2.0 and culture: change or do with it?
01.09.2013
by Bertrand Duperrin Summary: Behind culture there are one thousand things, more or less objective or real to explain with more or less sincerity what prevent organizations and people from changing. Enterprise 2.0 faces the same kind of problems even if it's not specific to it. Acknowledgement: it's an real concern that can be counterbalanced by corporate culture in some cases. There are many and varied solutions to override this issue but all are imperfect and none is universal. However, a difference as to me made between the impact of culture on behaviors ...
 
Social Business: "This is not just a drill, people"
01.09.2013
I sometimes get the feeling that some of today's leadership, are just waiting for "this whole social media thing" to pass. I get the sense that leading a conversation for whole-hearted, organization-wide adoption of social tools and principles, seems idealistic, unrealistic, and that the best solution might be just to "wait it out" and "see where it all goes." I'm sorry to be the one to do it (though I'm sure there are others who came before me), but I have to deliver the wake up call. This is not some cute little trend that the kids are doing. This ...
 
Collaboration is about behaviour, not software
01.09.2013
The social software market is undoubtedly booming, with it said to be worth several billion dollars already. Whilst there are many facets of the social business field, in the enterprise sense, collaboration remains the kernel around which everything else hangs. Software vendors push themselves as the answer to the collaboration conundrum facing organisations. Press releases like this one from Clarizen are commonplace. They talk about putting social collaboration to work, helping organisations achieve operational excellence. They go on to suggest that ...
 
Use business (not solutions) thinking
01.09.2013
Intranet solutions need a clear business focus. 'Providing staff with the right information to get their job done' is a good overarching objective, but is too vague to guide specific design and governance decisions that arise during the intranet life-cycle. Making the need more specific often takes the form of solutions. While solutions thinking has its place in intranet upkeep and development, it should not be allowed to drive the process. Here are some typical examples of how solutions thinking misses the mark: Problem: 'Staff are getting too many ...
 
Executives Turning to Social Media to Make Decisions
01.09.2013
In the early days of social media, many executives questioned the value it could bring to the workplace. Indeed, many were so hostile towards it that social media use by employees was banned at work. Thankfully we've come a long way from those early days, and now more and more organisations are taking a more enlightened view of social media, with an advanced minority striving to become social businesses. A new Forrester report reveals however that decision makers are increasingly using social media as part of their work. Author Zachary Reiss-Davis concludes ...
 
The Most Underestimated Skill of A Great Leader
01.09.2013
Highly respected management guru Warren Bennis once stated that as a successful leader you need to be effective and efficient at the same time. Effective being defined as "Doing the right things." Efficient meaning "Doing things the right way." In summary, a successful leader would do the right things in the right way. It's so simple. At least in theory. Why not in reality? The answer in a nutshell: Most organizations do not spend enough time on "detailing how to implement" nor do they put the required high level of attention, commitment, and passion ...