#socbiz
Curated hints on Digital Transformation, Enterprise 2.0, Enterprise Social Networks, Social Intranets, Social Collaboration, Knowledge Management, HR 2.0, ... and all the rest
Dr.-Ing. Carsten Rose – Effective: 31.08.2013

Archive 08/2013

Social Business Digest by caro - Archive 08/2013
In den Unternehmen geht zu viel Wissen verloren
30.08.2013
"Die Wissenden reden nichts, die Redenden wissen nichts." Dieses chinesische Sprichwort trifft leider auch auf die Wissensverbreitung in manchen Unternehmen zu. Wie eine aktuelle Studie zeigt, stoßen zwei von drei (!) Angestellten auf wenig Unterstützung wenn es darum geht, Fachwissen im Betrieb verfügbar zu machen. Gegen die Kultur der Unwissenheit Doch damit nicht genug. Laut der Studie des IT-Dienstleisters Beck et al. in Zusammenarbeit mit Q_PERIOR meinen zwei Drittel der Mitarbeiter sogar, dass ihre Arbeitgeber das Teilen von Informationen behindern ...
 
Why You Need A Diverse Network
30.08.2013
Having a big network isn't enough - to be effective, it has to be diverse as well. The most successful people are often the most connected. Why? Network science shows that the quantity and quality of your relationships predict how innovative you'll be-has something to do with that way your ideas will meet and be transformed by others. But the range of connections you have can be easily left out. Think about it like this: Diverse organizations make better decisions than homogenous ones. If we consider our networks to be informal, non-institutional ...
 
Command and control, share or narrate? Dilemmas of the Social Age
30.08.2013
I'm preparing slides for my workshop tomorrow and settled on this one, encapsulating the dilemmas of the Social Age: do the pressures of command and control trump the need to share and narrate? It's really about inward and outward pressures on organisations struggling to define their stance on knowledge and innovation, creativity and control, a struggle to retain relevance as the nature of work and learning shift around them. In the Social Age, it's our ability to create meaning that counts, and that ability is predicated upon our ability to use our ...
 
The death of serendipity?
30.08.2013
by Bertrand Duperrin Summary: Serendipity is finding things without knowing they exist and without looking for them. On the web this phenomenon is embodies by the multiple links that makes us browse from an idea to another until we find something we would never have look for. However, the recent evolution of search engines and social networking sites can be seen as a real threat: by proposing results filtered according to people's social profile, they segment the web and may threaten idea spreading and discovery. By relying on proximity and popularity, ...
 
Build Honest Workplace Culture To Get Better Results
30.08.2013
Ethics aren't just nice things to have in the workplace. Simply, creating a culture in which truth is the norm is good for business, too. Here's how to make it work: Employees buy in Build trust in order to gain employee engagement at work, says Jim Harter, chief workplace management scientist at Omaha, Neb.-based research firm Gallup. That comes from his firm's recent State of the American Workplace study. "If there's unethical behavior (at the top), people are less likely to see anything the executives say at work as authentic," ...
 
It's Yammer time...
30.08.2013
Do you have or are you thinking of introducing Yammer into your organisation? Do you know how to use it, how do other people use Yammer for internal communication and are there any tips and best practice around? Queries about using Yammer as an option for an enterprise social network is one of the most popular ways people reach my blog. Welcome if that's you! I thought I'd collate the information that I've published to date in one place so if you are looking into how to use Yammer, you have a wealth of knowledge at your fingertips. Using something else? ...
 
Enterprise 2.0 braucht Unternehmensbotschafter
29.08.2013
von Thomas Dörmann Es wundert mich langsam nicht mehr, warum Enterprise 2.0 Vorhaben nur langsam vorankommen. Lt. einer Studie der ManpowerGroup "..Nur ein Viertel der Deutschen findet eigenen Arbeitgeber familienfreundlich .." Hängt nicht damit zusammen? Es reichen doch Social Tools und alles wird zum Social Business? Denkste! So geht's eben nicht... Unternehmen brauchen Mitarbeiter, die leidenschaftliche Unternehmensbotschafter sind und die Flagge durch die bunte Social Media Welt transportieren. :) Und eben diese Mitarbeiter können sich nur motiviert ...
 
Social Networks at Work - The Real Power Play
29.08.2013
Recognize This! - Traditional hierarchical organization charts no longer show the real path to delivering results in an organization. Why do social networks at work matter? Because they are viral and powerful. Why are they powerful? Jason Sieden in TLNT put it quite well: "But what's new about social media is how it mixes up our personal and professional networks. Corporate directories may have augmented formal job descriptions with self-published bios, thus making the path to resources more friendly, but social media elevates the relationship in a ...
 
Pacing your Social Business Adoption - Early Adopter Growth Plan
29.08.2013
One of the keys to getting your social business project to hold and for the people using it to find value from it is by making it relevant to the work everyone does on a daily basis. It's important to set strategic objectives for your social transformation - ones that demonstrate clear and tangible business improvement. It's also important to address the more mundane business processes that your staff perform every day. So before going after that big strategic goal, think about some of the pain points people need to deal with every day and address them. ...
 
Culture Doesn't Play Well With Business
29.08.2013
The 20th century defined business as this predictable, manageable, and controllable entity that not only could weather the market, but also predict or even influence the market in which it operates. Structure. Clean lines. Pip-pip and the whole smear. Then, 2007 came around and put egg on everyone's face. Six years later, there were some unexpected jewels that shone through the economic muck. There were companies like Zappos, Google, Rovio and Supercell who outpaced their competitors and the market. Did they have better structure? No. How about better ...
 
4 Ways Enterprise Social Networks Can Transform Your Organization
29.08.2013
The world is now creating information and knowledge faster than ever before (an estimated 2.5 quintillion bytes per day in 2012 according to Marcia Conner). To put that number in perspective, that's like every person in the world reading 174 newspapers cover to cover - each and every day for a year. As the proliferation of knowledge has spread to the enterprise, employees are now spending up to 61% of the work week just looking for the resources they need to do their jobs. To solve these modern knowledge management challenges, leading enterprises ...
 
Why social networks are better than emails for enterprise collaboration?
29.08.2013
If you decide to share a link to this post with your friends or colleagues, would you send them an email? Or would you share it on your favorite social network? Email has created an overload of unnecessary communication, Per Radicati Group on average, corporate email users send and receive an estimated 117 emails per day today. With this vast number of messages demanding our attention, email clients haven't adapted to the increase in traffic, leaving inbox's full of messages that are ignored due to a lack of workflow management capabilities. This information ...
 
After Email, What If We Get Rid of Meetings
29.08.2013
by Bertrand Duperrin What if, after email, meetings were the next curse businesses will have to deal with? If we listen to employees and even managers, meetings are always mentioned as one of the most negative side of their work. Useless, time consuming and often painful moments, they are only appreciated by those who organize them. As a matter of fact, if we want to address productivity issues, time waste and engagement at work, the situation could not look worse: Meetings: Unproductive and Disengaging Meetings are not bad, the way they're organized ...
 
Fünf Erfolgsfaktoren, um Ihr Social Intranet mit Leben zu füllen
29.08.2013
Bei der Einführung von Social Intranet konzentrieren sich Firmen oft auf die Technologie: Welche Plattform kommt in Frage? Wie lassen sich Activity Streams integrieren? Wie kann das Unternehmen bestehende Business Software anbinden? Softwareanbieter haben gute Antworten auf diese Fragen entwickelt. Warum kommt dann die neue Plattform nur langsam in Schwung? Ein Faktor, den viele unterschätzen: die Menschen, die die Technik nutzen sollen. Ohne sie ist das Social Intranet nur ein leerer Marktplatz. Ihn mit Leben zu füllen, ist eine gemeinsame Aufgabe ...
 
Zehn Tipps für erfolgreiche Social Collaboration
29.08.2013
Rund 70 Prozent aller Social Media-Projekte scheitern, weil sie lediglich aus der IT-Abteilung heraus getrieben sind, sagt Gartner. Deshalb schaffen es viele Firmen und Organisationen nicht, das Potenzial sozialer Medien komplett auszuschöpfen. Für Sascha Schwarz von Infosys muss soziale Kollaboration mehr sein als nur ein weiteres IT-Projekt. Wenn soziale Kollaboration als allgemeiner Transformationsprozess im Unternehmen verstanden wird, lassen sich diese Prozesse auch erfolgreich etablieren und die Geschäftsvorteile nutzen. Geschäftsführung, Fachbereiche ...
 
Droht ein Aussterben der Enterprise 2.0-Treiber in Großunternehmen?
29.08.2013
von Willms Buhse Mit Sorge verfolge ich die Diskussion, die Rawn Shah mit seinem Artikel bei Forbes eröffnet hat, die mich und auch mein Team bei doubleYUU hellhörig macht: "Is social business as a field dying, or is it heading for something greater?" Eine berechtigte Frage, denn Susan Scrupski, Dave Gray, Peter Kim, Alan Lepofsky, Bilal Jeffrey oder Kat Mandelstein - oder in Deutschland z.B. Stephan Grabmeier sind nur einige der Enterprise 2.0-Vorreiter aus großen Unternehmen, die sich beruflich neu orientieren. Weiter geht es für diese ehemaligen ...
 
Are Connections Overshadowing Collaboration?
29.08.2013
We are hyper-connected today, and there are real metrics to showcase. Just look at the counts. Whether it is connections in LinkedIn, people in Google+ circles, followers in Twitter, or likes in Facebook, there are numbers to track. Dig below the surface though. Do we find collaboration in those connections? It is a question I have been thinking about lately. We connect but do we collaborate? Does it matter? Can collaboration be tracked like connections? Connections and Collaboration: Two by Two Thinking through connections and collaboration sets itself ...
 
Who's using what for internal social media?
29.08.2013
Over the years I've highlighted various examples of how companies are using enterprise social networks, collaborative tools and social media for internal communication. It's a question I get asked constantly - who's doing what, who's using Chatter/Yammer and what can I learn from them? Where can I find examples, articles and case studies of enterprise social networks and how organisations are using them for internal and external communication or customer service? Stop looking - you're in the right place! The List I've started a list and my aim is for ...
 
Freundlich führt am besten
29.08.2013
Die meisten Manager neigen dazu, ihre Stärke zu betonen. Doch wenn Sie Menschen beeinflussen wollen, müssen Sie nicht nur kompetent, sondern auch warmherzig sein. Ist es besser, geliebt oder gefürchtet zu werden? Niccolò Machiavelli hat sich mit dieser Frage schon vor 500 Jahren beschäftigt. Er meinte: "Man sollte beides anstreben, aber da sich diese Kombination von ein- und derselben Person nur schwer erreichen lässt, ist es deutlich sicherer, gefürchtet zu werden." Die moderne Verhaltensforschung gibt Machiavelli zum Teil recht (Dieser Text stammt ...
 
Quick Guide: The Collaborative Economy Body of Work for Corporations
29.08.2013
by Jeremiah Owyang The Collaborative Economy is a powerful movement that shifts power away from corporations. Over the last several months, I've focused my research efforts on the Collaborative Economy a new economic model where there's shared ownership and access among people, startups, corporations, and governments. They're using social networks as a conduit to get what they want from each other -rather than inefficient institutions like failed subway systems, taxis or un-interesting hotels. They're also Making their own goods and products and selling ...
 
Content Curation: Marken mit fremden Inhalten beflügeln
29.08.2013
Content Curation gehört sicher zu den Begriffen, die zwar sehr häufig genannt werden, aber zu denen nur wenige Personen eine konkrete Vorstellung im Kopf haben. Dabei empfehlen Medienstrategen Unternehmen immer wieder auf Content Curation zu setzen. Höchste Zeit also mal genauer zu erklären, was sich hinter diesem Buzzword eigentlich verbirgt. Was ist eigentlich Content Curation? Versuchen wir es im ersten Schritt mal mit einer Übersetzung ins Deutsche. Bei Content = Inhalt funktioniert das noch ganz gut, aber Curation = Kuratieren hilft nur bedingt ...
 
Gartner's 2013 Hype Cycle for Social Software Reveals a Wealth of Emerging Innovations
29.08.2013
Gartner, Inc. said collaborative customer interfaces, social co-browsing, mobile virtual worlds and social TV are just a few of the innovations on the rise in its 2013 Hype Cycle for Social Software. The adoption and use of social technologies, techniques and capabilities have increased to meet business demands. Their progress goes hand in hand with growing business expectations for their use. "IT leaders must keep abreast of this evolving sector in order to take advantage of social capabilities and understand the implications that social software developments ...
 
The Advantages of a Closed Social Network for Your Business
28.08.2013
Q: What's the advantage of a closed social network? A: All businesses depend on information flow. When employees have the information they need, they make better decisions, save time, feel connected and are more productive. A closed social network-think Facebook or Twitter, but for use by your employees only-encourages a more open work environment by allowing information to move freely within the business. With the transparency such networks provide, executives enjoy a direct line of sight into operations, managers can better direct their team's ...
 
Leveraging social tools to drive culture and adios 15,000 emails
28.08.2013
As COO of a company with 11 offices over five continents, it should be challenging for me to keep across everything happening in the business. But in reality, our social culture makes it easier than you might think. To begin with, to anyone who believes social collaboration is just a passing phase or 'Facebook for the enterprise' - I'm here to tell you, you have been misinformed. Similarly if you are concerned that social collaboration will wind up being just another disparate business system to worry about - in actuality, this technology has the capacity ...
 
Was Analysten raten: Social-Business-Tools für Unternehmen
28.08.2013
Wikis, Blogs, Activity Streams, Dokumenten-Sharing - Social-Media-Funktionen und entsprechende Tools werden für Unternehmen immer wichtiger. Sie vernetzen Mitarbeiter, sorgen für den Wissensaustausch und verbessern die Zusammenarbeit. Der Beitrag stellt die beliebtesten Werkzeuge vor und zeigt, was bei der Einführung zu beachten ist. Social Business und Social Software sind keine Modewörter mehr, sondern setzen sich in immer mehr Unternehmen durch. Nach einer Bitkom-Umfrage nutzen bereits 37 Prozent der deutschen Unternehmen externe und interne Social-Media-Dienste. ...
 
Neue Serie: SharePoint? Yammer? Beides?
28.08.2013
Social Collaboration mit Yammer und ohne Gejammer So nennt Nicole Illek ihre vierteilige Serie über Yammer und SharePoint, die wir hier auf SharePointSocial in den nächsten Wochen veröffentlichen werden. [...] Die Zeiten, in denen Social Networking nur ein Thema war für Marketingagenturen, Teenager und Unternehmen, die man als Early Adopter bezeichnen kann, sind vorbei. "Social" ist mittlerweile im Mittelstand angekommen. Eine aktuelle Fragestellung, die mich im Rahmen eines Kundenprojektes beschäftigt, lautet: "Wie gehen wir vor, wenn wir Social Software ...
 
Wozu eigentlich interne Social Networks? Ganz einfach!
28.08.2013
von Andreas Schulze-Kopp Verbesserte, transparente und nachhaltige interne Kommunikation. Dies ist eines der Ziele die man mit der Einführung von internen sozialen Netzwerken verfolgt. Mehrfach habe ich im Blog über die diversen Social Software Lösungen und den Anbieter von Social Networking Software berichtet. Die Anzahl von Anbietern solcher Social Software Lösungen nimmt derzeit rasant zu. Platzhirsche der Branche wie IBM oder Jive spüren nun immer deutlicher die "jungen" Verfolger im Nacken. Mashable liefert nun eine Aufstellung mit 10 Social Software ...
 
The importance of communications in large-scale projects
28.08.2013
PMI research identifies high project risk associated with ineffective communications. With millions of pounds dependent upon the success of large-scale infrastructure projects, effective communication is vital. Failure to communicate with employees, contractors, suppliers, customers and the public can quickly result in a loss of direction, leading projects down a path to peril, risking project success rates and therefore huge financial loss. Despite the risks, many manufacturing and construction companies admit that they are currently not placing adequate ...
 
HR Starts With Communications And Collaboration
28.08.2013
HR has ostensibly been all about attracting, onboarding, retaining, and developing staff. But at its core, HR has, almost secretly, been about communication and collaboration. Effective communication and collaboration helps companies attract prospective hires, establish numbers-driven performance reviews, give employees a sense of how they can grow their careers, and so on. And, rapid advances in the way people engage with one another has shed new light on the subject. Today's employee is one of a connected, social world. The ease by which staff can ...
 
Working Social: Onboarding
28.08.2013
This is the first in a series of posts on the topic of "working social." Future articles in this series will illustrate how to use Yammer to work on projects, operate cross functionally, and work with our external customers. About a year and a half ago, I started working at Yammer as a Customer Success Manager. What initially intrigued me about Yammer wasn't just the intuitive user interface and the rich menu of features, but also how it transformed the onboarding process into a more seamless transition into the company. The Traditional Approach to ...
 
The 5 Must-Have Qualities Of The Modern Employee
27.08.2013
by Jacob Morgan A few weeks ago I wrote an article covering the 5 Must-Have Qualities Of The Modern Manager. However it's not just the managers that need to adapt and evolve to the changing workplace; it's also the non-managerial employees. As I mentioned in the previous article dramatic changes in the way we work are being fueled by new behaviors and new technologies. In fact, there are five trends which are shaping the future of work. To keep pace there are five qualities that the modern employee needs to possess. Embrace change Have a voice in your ...
 
5 Social Productivity Hacks For The Workplace
27.08.2013
Social media: we use it personally, we use it to drum up more business, but what about IN the business? At MarketMeSuite we have been looking inward and have recently made some major improvements to our workflow and interaction. By bringing the social experience to the workplace, we've found we've been more communicative, more productive, and generally happier! Be as transparent as possible Make it easy to chat Just "Do" it (and make it fun!) Be friends Share visually Social Productivity At The Company Level [...] ...
 
Social Enterprise will fail like Business Intelligence
27.08.2013
The causes of failure of Business Intelligence are strikingly similar to those of Social Enterprise. A reminder will illuminate how to approach Social Enterprise. And how not to fail. Over dinner recently, a customer bemoaned his team's lacklustre adoption of internal collaboration tools. Although his team is very active in personal social media, they are tepid at best when using their enterprise social environment. He had forced some use (e.g. by posting meeting locations in social tools) but this failed convince his team to go any further. Unfortunately, ...
 
Social Business zwopunktnull
27.08.2013
Social Business mal anders: Durch partizipative Strukturen die Prozesse in Unternehmen neu gestalten - ein Interview mit Peter Schütt. Social Business kommt - in einer neuen Bedeutung: Gemeint ist nicht das Sozialunternehmen nach dem Modell von Muhammad Yunus. Sondern ein partizipatives Unternehmen, in dem durch Social Media die Prozesse so gestaltet werden, dass das Wissen der vielen einfließt und erhalten bleibt. Durch Beteiligung aller. Dr. Peter Schütt ist in der IBM Deutschland GmbH in Ehningen zuständig für Social-Collaboration-Solution-Strategien ...
 
Making Time For Mentoring: It Can Contribute to Organizational Success
27.08.2013
Readers tend to have one of two opinions on the value of mentoring inexperienced co-workers: either "it's something that would be nice to do if only I had the time," or "it's a complete waste of time." In truth, mentoring is never a waste. In fact, it can boost the productivity of both the mentee and mentor significantly, and by doing so, it contributes to the success of the entire organization. But mentoring becomes a productivity accelerator only when taken seriously -- i.e., when it becomes more than lip service or an educational tool indulged in ...
 
Make Time for the Work That Matters
27.08.2013
More hours in the day. It's one thing everyone wants, and yet it's impossible to attain. But what if you could free up significant time--maybe as much as 20% of your workday--to focus on the responsibilities that really matter? The authors have spent the past three years studying the productivity of knowledge workers and discovered that they spend, on average, 41% of their time on activities that offer little personal satisfaction and could be handled competently by others. On the basis of their research, the authors have come up with a process to help ...
 
Our future relies on our social networks
26.08.2013
Harold Jarche's excellent post "The social imperative", where he tells a story of how a group of baboons became healthier and less stressed by cooperating, inspired me to think and write a bit about what role social networks play for our ability to cooperate as humans, as well as to survive as a species. As Harold writes, recent research shows that evolution is on the side of those who cooperate: "We found evolution will punish you if you're selfish and mean. For a short time and against a specific set of opponents, some selfish organisms may come out ...
 
Social Business Demands Working Out Loud
26.08.2013
Encourage employees to narrate their work as part of doing their work. What should a social business look like? A little over a year into my company's journey into social business, I've come up with some ideas that revolve around two complementary themes: Working Out Loud: Coined by Bryce Williams in 2010 and amplified in a number of blog posts by John Stepper and others, "working out loud" involves narrating your work as transparently as possible. Using Social In The Flow Of Work: The concepts of "in the flow" and "above the flow" have been ...
 
The Disconnect Between Aging Management and the Younger Workforce
26.08.2013
Are you ready to connect your connected workforce? With all of the discussions around social media and how it improves the opportunity to engage customers and build more meaningful relationships, we tend to lose sight of another important group...employees. As technology impacts behavior and connects customers and businesses in new ways, the same is true for employees. With every new social and mobile network, every new smart device, and the materialization of trend after trend, people become increasingly informed, connected, empowered, and also demanding. ...
 
It's Crunch Time for the Future of Work
26.08.2013
by Jacob Morgan Within the next 2 years millennials (ages 18-35) will make up the majority of the workforce. As I mentioned on Facebook page, these (myself included) are people who don't know what it's like to not have social and collaborative tools to get work done. We search on Google, share comments on Twitter, post pictures on Instagram, connect with friends on Facebook, share our location on Foursquare, write our ideas in blogs, post reviews on Yelp, and build our resumes on Linkedin. We don't know what it's like to use a legacy intranet, to get ...
 
Redefining the Social Employee
26.08.2013
by Dan Pontefract Back in the day, and by day I'm referring to PI (pre-Internet), the social employee was someone who knew how to network, to dialogue and to get things done without the aid of online systems or tools. [...] These days, with the advent of collaboration platforms, remote work styles and the quest to define an external digital DNA at sites like LinkedIn, BranchOut or Quora, the social employee has taken on a diversified definition. And if he or she hasn't, well, the word anachronistic comes to mind. The default action of "social employees" ...
 
Making MAGIC Happen with Your Employees
26.08.2013
A while back, I wrote a blog post on employee engagement and employee satisfaction and presented some real, practical solutions on how to analyze and measure, set SMART goals, and implement talent management and development strategies to drive innovation. But there still seems to be some confusion as to the difference between employee satisfaction and employee engagement. Many organizations believe these are same thing and, consequently, may be missing opportunities to foster the kind of workforce engagement that helps drive innovation and competitive ...
 
Dismantling hierarchies
26.08.2013
by Harold Jarche Can organizations still function if we dismantle hierarchies? In the social imperative, Jay Cross asked me how can organizations restructure in order to deal with complexity. In other words, how can they loosen hierarchical (direct) control and strengthen network (indirect) control? [...] My alternative is called the principles of networked unmanagement): It is only through innovative and contextual methods, the self-selection of the most appropriate tools and work conditions, and willing cooperation that more productive work can be ...
 
Too little engagement or the failure of manipulation?
26.08.2013
by Bertrand Duperrin Summary: tomorrow's enterprise, 2.0, social or whatever needs more engagement from employees. But there's a problem: everything show they're less and less engagement. Worrying but logical, depending on what one really means by engagement. As a matter of fact, considering the lack of will to undertake the needed change, the word engagement is more and more lead astray to come down to making people take all the weight and risks of change without support, guarantee or anything in return. So there's not a week without a new survey telling ...
 
You don't have to take it any more
26.08.2013
by John Stepper "It's just not fair." That's the phrase I hear every time someone gets a performance review that isn't based on their actual performance. I've uttered it myself. In the vast majority of cases, it's not just a denial of an unpleasant fact. Sometimes, you simply have a bad boss. Or you have a new boss with very different expectations from your old one. Or perhaps he simply needed to fill a quota for poor performers and you were the easiest one to pick on. After your unfair review, you may have responded with anger or anxiety or even tears. ...
 
How to put social tools to work at your company
23.08.2013
Enterprise social initiatives fail because they lack a purpose and they lack support. But when teams start strong with a vision for success, identify their goals and metrics, generate executive buy-in, and can remain flexible, they are poised to get enterprise social right. Social media has redefined the way we learn, share, and communicate. It has bought the power of open communication to everyone, and in the context of business, unlocked the voice of the employee. By connecting the dots up, down, across, and beyond the organization, enterprise social ...
 
An Enterprise Learning Network: the way to embed social learning in the workplace
23.08.2013
Part One: The rationale for an Enterprise Learning Network Social learning is the latest buzzword in the learning industry, but let's be clear from the outset - social learning is not a new training trend; it's the way we have always learned from one another - whether it be at home with our family, at school with our friends, or at work with our colleagues However, just as back in the late 1990s, "e-" was added to words to create new terms that referred to the online version of those activities, e.g. e-business, e-commerce and e-learning, now with the ...
 
Use of Enterprise Social Networks: Going from speech to conversation in companies
23.08.2013
In 1999 four authors from different companies took advantage of the "new" internetwork of networks and wrote the Cluetrain Manifesto, which established the bases for what would become social networks. The authors wrote that network technology, used until then only for displaying information, could enable dialog, without any change in technology but rather a change in mindset. Information could flow quickly in all directions. This conversation that has been happening at a private and personal level in social networks for many years is now starting to ...
 
Sparks of collaboration at PwC
23.08.2013
"The average age of people in PwC is 28 and a few months and we found that more and more of them just could not cope with the way we wanted them to work. They told us that the way we did things was too old-fashioned and too difficult. So rather than argue against them, we asked them to help us make it better by turning them into advocates," explains Simon Levene, Global Knowledge Channels Leader at PricewaterhouseCoopers (PwC). "We had a long list of possible technology solutions and narrowed them down to two possible platforms and put them into a sandbox ...
 
Telekom-TV: Enterprise 2.0
23.08.2013
Kommunikation in Echtzeit. Kein anderes Medium hat sich jemals schneller verbreitet, als Soziale Netzwerke. Menschen wollen sich vernetzen und ihr Wissen miteinander teilen. Enterprise 2.0 ist der Erfolgsschlüssel für Unternehmen. ...
 
Social Business: Flat or Hierarchical? A Surprising Answer
22.08.2013
The most effective social businesses may start to look more like organizations that long predate modern corporations -- so-called "loosely coupled" organizations such as military, education and religious institutions. Social media represents an enormous opportunity for most organizations, particularly knowledge-intensive ones. While marketing applications of social media are getting the most attention today, the greater impact may come from applications internal to the organization. The McKinsey Global Institute, for instance, estimates that social ...
 
Why Your Employees Hate You
22.08.2013
Keeping your employees motivated is an uphill undertaking particularly if the dominant part is made up by more youthful individuals. Generally, supervisors find it hard to exert power on a youthful workforce. This is partly because the younger generation has the tendency to oppose being advised on what to do. Sometimes, they also do not easily get influenced by commendation. Young professionals love to be noticed; they want to be appreciated in the work that they have done. So, in the event that you are having a difficult time dealing with workers who ...
 
Be prepared for social change
22.08.2013
Our mental models of how things work are often a barrier to our adaptation to new capabilities. Digital disruption will stretch our thinking in many new ways. When railroads were first invented they were designed to be a powered form of wagon for bulk goods. Only later did people develop the potential for railway travel, changes in communications and accelerate the distribution of fresh foods and other consumer goods. The introduction of railway travel created significant social change, demands for new resources and infrastructure, and ultimately innovation ...
 
Vom "Ich" zum "Wir": Verwandeln Sie Ihre Unternehmenskultur
22.08.2013
Blogpost von Kate Nasser "Transform Your Company Culture From 'I' to 'We'" - ein ins Deutsche übertragener Beitrag unseres amerikanischen Blogs Desk.com. Heute glauben die meisten Führungskräfte an eine "Wir"-Kultur. Sie haben Bücher über das Zusammenstellen von Teams gelesen und arbeiten daran, diese Ratschläge umzusetzen. Und trotzdem sind sie aufgeschmissen, wenn die Teamarbeit fehlschlägt. Hier finden Sie einige praxiserprobte Tipps, um Ihre Unternehmenskultur vom "Ich" zum "Wir" zu verwandeln. Sprechen Sie mit Einzelgängern, die viel leisten! Machen ...
 
Why Your Network is Critical to your Future: A Conversation with Porter Gale
22.08.2013
I had a chance to sit down with Porter Gale former VP of Marketing for Virgin America and author of the new book, Your Network is Your Net Worth to discuss some of the topics that you will see at the Social Shake-Up Conference. The following is a transcript of our conversation. Enjoy! SMT: Talk a little bit about the role that networking plays in today's economy. PG: Networking is more and more important because the world is getting smaller and smaller. What I mean by that is that in the past we were six degrees of separation apart. But now because ...
 
Will ESNs Provide the Missing Productivity Link for Global Work Teams?
22.08.2013
Like it or not, the remote workforce concept is here to stay. Business travel spending continues to decline 4-5% per year, and cheaper web conferencing and cloud-based workflow tools are getting better all the time. Most top-level executives believe that the collision of these trends is a net positive for the expense sheet. While true, I believe it has a negative impact on the bottom line when you consider the affect on team productivity. When I was CEO of LifeSize (News - Alert), we built affordable global video communications products with the intent ...
 
10 ways to improve your company's internal communication
22.08.2013
Though it might not seem a top priority in tough economic times, effective internal communication can help make sure your workforce is happy, engaged and motivated. It could even save you money. For example, recent research from Cass Business School looked at how well, or not, companies communicate their employee benefits. It found that an SME with 250 employees that offers good benefits but fails to communicate them spends £245,125 a year more on staff turnover and sickness absence than those companies that have comparable employee benefits packages, ...
 
Are We Done With Email?
22.08.2013
And is this the conversation we should be having? I'm often surprised to (still) answer questions about whether email will meet its end with the emergence of social tools. I was recently asked some questions about this, and it got me thinking -- are we so focused on cramming old models into new tools that we're missing the point of how people use them? I suppose it depends on whether you think the point is to increase productivity by 10%, or you're interested in an evolving business world moving to something more meaningful, resilient ...
 
Is it really impossible to have only one social network in the workplace?
22.08.2013
by Bertrand Duperrin Summary: even if implementing a single platform has a lot of good sides and is the best way to do things, it's not the easiest one. As a matter of fact, businesses, when they decide to take the leadership, some years after many local initiatives have started and, moreover, it's sometimes politically impossible to make previous programs converge without a minimum of courage...what looks like the situation we have already know with intranets and from which no lesson has been learned. But a compromise seems possible provided interoperability ...
 
The Disruptive Thinker Corporate Survival Kit
22.08.2013
by Céline Schillinger So...you're a Disruptive Thinker. You work at a big company. And you want to make change happen. I won't dwell on the fact that you may be at the wrong place - a start-up may offer a better ecosystem for your disruptive thinking - but here you are: for many reasons, you like your job, your company, and you're here to stay. You wouldn't actually mind being even more recognized than today for the great value you bring. You know it is tough - the system is just NYF (Not Your Friend). A majority of large companies love Good Corporate ...
 
Researcher Shows the Benefits of Social Business
22.08.2013
It's one of those bits of research that kinda seems a bit obvious, but nevertheless the finding by Paul Leonardi from Kellogg Business School that social tools are great for internal comms may add further grist to the mill. Leonardi wanted to test the effectiveness of social networking tools vs traditional email. He conducted an experiment in a real company, comparing the communication habits of two demographically similar groups. One of the groups was in marketing, the other in operation. To provide a benchmark, before the study began Leonardi quizzed ...
 
The social business renaissance will not come to you
22.08.2013
[...] As I've said before, the winning organizations in a hyper-connected world will be those that create many opportunities for their workforce to interact with "the outside world" at scale (meaning frequently, meaningfully and in ways that are recognized and rewarded). At large organizations there's a tendency to turn inward when managing sets of relationships. It's a common occurrence: Departmental connections become the strongest/most valuable ties for individuals to cultivate--especially at large organizations or those with very ...
 
Transform usages and boost social networks adoption with email
21.08.2013
by Bertrand Duperrin Summary: there's no biggest enemy for any enterprise social network than the email it's supposed to replace and that will remain central on user's screen for years through its client. What is a big barrier to change. But some may also choose to take the bull by the horns: deep integration of email and social networking solutions and clamping email capabilities. A directive approach that's not that stupid. It's very hard to make people change their practices in the workplace and adopt new tools. No need to envisage deep changes to ...
 
How Wired Are You for Social Collaboration?
21.08.2013
by Céline Schillinger Social is the new normal in business and organizations. It requires individuals to adopt new behaviors related to networking, collaboration, agility etc. But is everyone "wired" for social collaboration, i.e. equipped with the relevant skills and mindset? How much are you ready for new ways of working? Take the test. [...] Answers (do I really need to explain?) You have ticked a majority of A: not sure you will ever be ready for social collaboration - you're the "20th Century" archetype. Be aware you may have a toxic effect on ...
 
Can Social Be Top-Down?
21.08.2013
by Céline Schillinger Adoption is the pain point of social enterprise. While adoption rates linger at staggering low levels, critical success factors are endlessly identified, dissected and commented. Among those is the "top management support", often seen as the key to success. But is it really? Is it true that, to succeed, social initiatives must have a high level champion, possibly the CEO? Can a company become social if it hasn't got its Michael Dell, a Chief Social Officer, or at least highly convinced top executives? Exemplified success stories ...
 
How the Best Places to Work are Nailing Employee Engagement
21.08.2013
Research shows four out of 10 workers are disengaged globally. In the U.S., the situation is worse. According to the latest State of the American Workplace Report, 70 percent of U.S. workers don't like their job, creating an environment where many workers are emotionally disconnected from their workplace and less productive than engaged counterparts. HR leaders bang the employee engagement drum with good reason; employees engaged in their work are likely to be motivated, to remain committed to their employer and to stay focused on achieving business ...
 
Drive Success in Your Network with Empathetic Leadership
21.08.2013
Empathy is a key pillar in any successful Enterprise Social Network (ESN). It is integral to any leadership role, especially as it relates to leaders of the ESN and, more broadly, leaders of an organization in which the ESN plays a key part. Effective leadership performance is driven by emotional intelligence, as best-selling author and psychologist Dr. Daniel Goleman notes. He defines it as "thoughtfully considering employees feelings -- along with other factors -- in the process of making intelligent decisions." Goleman suggests that "we need empathy ...
 
3 ways to retain and engage your valuable employees
21.08.2013
Valuable in-demand leaders are what turn a company from good to great. An organization's most important asset is its talented, high-performing employees. Companies that prioritize retaining valued employees understand retention's direct impact on their success. To maintain the company's greatness, it must commit and invest resources in the vast pool of quality talent across the company. The most effective way to maintain a competitive advantage in today's marketplace is to fully utilize your top performers. This will directly differentiate your company ...
 
Mit swabr.com und Social Collaboration auf Erfolgskurs
21.08.2013
Was heißt eigentlich Social Collaboration? Social Collaboration bedeutet, dass Prozesse und Arbeitsabläufe im Unternehmen transparenter werden und somit mehr Mitarbeiter die Chance haben, sich einzubringen. Wissen, welches bislang in Silos aufbewahrt wurde, kommt nach und nach ans Tageslicht und ist für alle Mitarbeiter abrufbar. Social heißt in diesem Falle oftmals auch, dass man die eigene Arbeit nicht mehr mit einer festen Anzahl von Personen teilt (wie zum Beispiel dem eigenen Projektteam), sondern mit einer nicht klar definierten Anzahl - und dazu ...
 
Why change management efforts fail
21.08.2013
Managing change and transformation successfully within an organisation requires that leaders possess great abilities to understand and communicate with their people. Numerous studies have been conducted into what makes managing people during times of change effective and what hinders the process and, therefore, negatively affects the outcomes. One of the most illuminating studies was Tower Watson's Change and Communication ROI Study which was released in 2011. This study concluded that organisations that are effective in communicating and managing change ...
 
Why Is It So Important to Develop a Smarter Workforce?
20.08.2013
The way people work is changing in every corner of the globe. This is happening in real time, and in tangible ways. There are some major trends which are shaping this rapid transformation: The rise of social in the workplace. We are connecting with others more quickly than ever before, and we're doing it in ever-changing ways. The rise of mobile technology. Nearly 75 percent of the world's population has access to a mobile device, so information is not only accessible but is available at the fingertips of a global audience. The rise of the independent ...
 
3 Reasons Why Your Enterprise Social Network Adoption Stinks
20.08.2013
So you bought into the buzz that an enterprise social network will transform your business and make your employees fabulously productive. You're collaborating! And it's going to change everything! But wait - shouldn't those fancy analytics show a continuous upward trend in adoption, logins, and usage? Why is the graph slowly trending down? Why is nobody posting? This was supposed to be the Best Thing Ever, the magical technology unicorn that would valiantly sweep away your dependence upon email. But now, 6 months into your deployment, it's clear that ...
 
Die Integration von Kommunikations-Lösungen ist kein Hexenwerk
20.08.2013
Unternehmen die vor der Entscheidung stehen, ihre Kommunikationswege mit technischen Lösungen zu unterstützen bzw. zu verbessern, haben es nicht immer leicht. Meistens sind schon viele Insellösungen vorhanden, sicherlich auch eine Form von Alleinstellungsmerkmal, aber leider nicht mehr ganz zeitgemäß. Der Tool-Wildwuchs wird oft noch mit einer kostenlosen Variante getoppt. Einige Unternehmen neigen dazu auf Tools zurückzugreifen, weil ein anderes Unternehmen mit einer Lösung von Hersteller X oder Y sehr zufrieden ist. Aber ist es auch die geeignete ...
 
Are curators the missing thing in enterprise 2.0 approaches?
20.08.2013
by Bertrand Duperrin Summary: in a few weeks, a new concept burst into the web: the curator. It can be defined as filter and broadcaster for qualified and targeted information. Is it a new fad or a key element of a successful approach. With hindsight it seems that it's the perfect complement to community managers when the latter makes no sense, one targeting actual communities, the other those who want informations without interactions as well as those who need to be stimulated to interact. The curator may be the person who feeds "social skeptics" as ...
 
New Report: Purposeful Collaboration
20.08.2013
by Alan Lepofsky Earlier this month I published my latest Constellation Research report, Enterprise Collaboration Software: From Simple Sharing to Purposeful Collaboration. This report covers the evolution of collaboration platforms, showing how they have grown from stand-alone tools used primarily for sharing news and status updates, to platforms supporting the integration of external data for business use, to enterprise business applications that now have social features built right in and are designed to support specific use-cases. Some report highlights ...
 
Facebook, Skype, Dropbox: Das CIO-Dilemma mit Social-Media-Tools
20.08.2013
Mitarbeiter wollen ihre privaten Social-Media-Tools auch im Business nutzen. CIOs stehen damit vor einem Dilemma: Sie können sich dem Trend kaum verschließen, müssen aber dennoch Sicherheit und Datenschutz gewährleisten. Immer mehr Beschäftigte wollen heute in ihrem beruflichen Umfeld über Social-Media-Anwendungen kommunizieren, die sie auch privat nutzen. Damit erreicht das "Bring-your-own-IT (ByoIT)"-Prinzip den Collaboration-Bereich. 46 Prozent der Angestellten verwenden im Büro wie selbstverständlich Dienste für Instant Messaging, Chat, Sprach- ...
 
The Social Intranet Involvement Spectrum: Moving Beyond "Buy-in" to Engagement, Ownership
20.08.2013
When it comes to launching a new social intranet, many people start discussing how to get "buy-in" from different parts of the company. Buy-in is great. But can you do better than just buy-in? Consider the following spectrum of involvement with your intranet project. Awareness - Interest - Buy-in - Engagement - Ownership Involvement: from low to high The role of ownership in an online community A social intranet is basically an online community. It's a virtual ecosystem that represents you, your colleagues, your work together and your company. Just ...
 
So You Have A Dead Intranet, Now What?
20.08.2013
[...] How do you go from a website nobody visits or uses, to one that engages the workforce? The basic idea is to think of your job as starting a conversation. "Encourage participation and don't interfere... start a discussion, build momentum." You may think that not enough people are participating in the space but it takes time for people to work up the courage. Peltzer suggested the 1-9-90 rule: 1% are the talkers 9% are the commenters 90% are the watchers "Whatever happens on user generated space, everybody will be watching." But how? It starts ...
 
Users slow to adopt enterprise social collaboration software
19.08.2013
Many organizations are confused about how to get workers to use enterprise social collaboration software, but once companies figure it out, there can be huge benefits for employees and the IT department. The statistics on social collaboration software adoption in large organizations are a conundrum. Recent Forrester research found widespread underutilization of the social tools that organizations have invested in, with 64% of companies reporting they realized few, if any, benefits from the investment. Worse, only 8% of employees actually use enterprise ...
 
Banking In On The Future of Work: Four Tips You Can't Afford To Ignore
19.08.2013
When most people think of a financial institution they usually think of suits, large offices, strict hierarchy, and a buttoned up culture. That's where ING Direct Canada is different. Employees don't have job titles, there are no offices, and the CEO doesn't even have a reserved parking spot for himself. ING Direct Canada has around 1,000 employees and 2 million customers and is bringing in 100,000 new customers every year. ING Direct Canada manages around 1,800 customers for every employee it has whereas the Big Five Banks (in Canada) are only doing ...
 
Social Tools Don't Make You A Social Business
19.08.2013
by Vala Afshar "We use Twitter, we're a social business," is like "I have an MBA, I'm ready to be CEO." [...] n our book, The Pursuit of Social Business Excellence, Brad Martin and I describe the social business as an environment that feels like a small town; people know your name, doors are left open, and the lights are on. For us, social business transformation was less about the use of technology to improve connectedness, and more about a mindset of collaboration and co-creation of value. Our ability to grow our business and delight customers ...
 
Jive Software: Where firms are going wrong with social rollouts
19.08.2013
Summary: A few basic missteps in introducing enterprise collaboration are often all that separate a successful project from one with few business benefits. Even the most enthusiastic advocates of enterprise collaboration are still tripping up over its introduction because of fundamental flaws in their approach to deployment. Common failings fall into two main areas -- both relating to how companies attempt to create a foothold for the technology, according to Chris Morace, chief strategy officer at social business firm Jive Software. First, proponents ...
 
My Top Ten Realized Benefits Of Twitter
19.08.2013
I've been thinking a lot about Twitter recently, both my personal use of it and for the brand I work on @sbarro. For the last year I've been on a Twitter deep-dive and I'd say I'm an intermediate with ~900 followers. I wanted to write this blog to help other executives realize the opportunities that I have found in Twitter, for themselves and for their brands. If you know anyone who can benefit from Twitter please feel free to forward. My Top Ten Twitter Realized Benefits: It curates specially selected news just for my interests. I get the news first. ...
 
SharePoint Social vs. Yammer - With User Interfaces, Looks Can Kill
19.08.2013
One year on from their acquisition of Yammer, Microsoft have proudly announced that over 85% of Fortune 500 companies have now deployed both SharePoint and Yammer. Other figures, including a user base growth of 55 percent and a paid network growth of over 200 percent have also been publicized. But these figures do not tell the full story, as these two platforms are still far from being "the most complete solution in the marketplace." SharePoint/Yammer Roadmap: Cloudy with Waves of Integration Why User Interface Matters SharePoint and Yammer, Beauty ...
 
How 3 Billion Meetings Per Year Waste Time, Money and Productivity in the Enterprise
19.08.2013
Meetings are often a waste of time in the Enterprise. Every employee has sat in countless meetings that drone on - meetings where you're not really needed, meetings about mundane details of the business, even meetings to plan for future meetings. With an estimated 11 million formal meetings per day in the United States, corporate America has been held hostage by 3 billion meetings per year. It's not that every meeting is a waste of time, or useless, but rather that meetings are overused and often unnecessary when there are tools like social software ...
 
Wie stark ist der Wandel der Kommunikation durch Leadership 2.0 wirklich?
16.08.2013
von René Sternberg Ich hatte vor kurzem die Ehre einen demnächst erscheinenden Buchbeitrag von Carsten Rossi zu lesen und zu kommentieren. In diesem geht es um die Frage, wie Leadership 2.0 aussieht und wie der damit verbundene kulturelle Wandel in Unternehmen beschrieben werden kann. Wir diskutierten kurz über die Frage, wie stark der Wandel ausfallen wird, um den es in diesem Beitrag geht. Carsten Rossi schreibt: "Leadership 2.0 hat wenig mit Führungskräften zu tun, eher schon mit ihrem Verschwinden. Oder etwas konsensfähiger ausgedrückt: Leadership ...
 
What is Driving Large Companies to Adopt Enterprise Social Networking?
16.08.2013
The benefits of adopting Enterprise Social Networking are in no short supply with each vendor and analyst promoting various qualities. The benefits however only explain half the story and fall short of revealing the key drivers spurring large companies to actually implement a business social network. This article identifies four key drivers for corporations initiating adoption and how enterprise social networking is used to facilitate these objectives. There is a current communication crisis There is a structural company change or new business initiative ...
 
What's harder about being "smarter"?
16.08.2013
Fraser Marlow -- Head of Research at BlessingWhite -- shares insights from the most recent research report on the challenge of leading technical professionals. The workforce is getting smarter. Hard to believe? OK, so maybe not "smarter," but certainly better educated. More and more employees are vested in a specific field or domain of expertise, with 31% of the US workforce achieving university-level education. And there is a reason why we, as potential employees, aspire to higher levels of education: it provides greater earning potential and higher ...
 
Why Culture Is Crucial to Any Launch Strategy
16.08.2013
NewsGator Adoption Framework and Competency Program - One of my favorite aspects of working at NewsGator is working directly with the rock stars who make social real for customers every day. In part, they do this through the NewsGator Adoption Framework Competency Program where we learn to apply the Technology Enablement, People Engagement, and Business Alignment expertise to ensure NewsGator customers realize the full potential and value from their enterprise social deployments. The Adoption Framework was crowdsourced with our partners and customers, ...
 
Why Companies Are (Finally) Falling All Over Each Other To Become Best Places To Work
16.08.2013
Smart companies have figured out that happy workplaces mean bigger bottom lines and winning the talent battle. Which is only good news for you. "Neither a wise man nor a brave man lies down on the tracks of history to wait for the train of the future to run over him." Former U.S. General and President Dwight D. Eisenhower According to a seemingly endless number of research studies - all arriving at the same conclusion - the American workplace has become profoundly destructive to the human spirit. The trends have become all too familiar: Employee engagement ...
 
Social media: The emperor's new clothes
16.08.2013
Is internal social media good for employee engagement? According to Ghassan Karian from Karian and Box, the answer is definitely a 'No'. Here is the controversial view on the topic that he shares with simply-communicate. "It's the answer to your problems. It'll help you better communicate and connect with your employees so they're better informed and engaged. The solution? Our online tool: Moomoo?." So say the snake-oil merchants who wish to sell you their latest online, social media gadget. It's all the rage. Everyone's heard of it, or has ...
 
How To Identify A Social Business
16.08.2013
Say you are evaluating a company. Maybe it is a job opportunity or a vendor evaluation, or even an M&A deal. You know how critical it is in today's competitive, fast-moving environment that the business be social, but how can you get below the surface and determine whether a company really is a social business? When you need to a contractor to build a new deck, you can check references and online sources, but in the absence of an Angie's list of social businesses, here are some thoughts for evaluating whether or not a company is social. The first ...
 
Building a social enterprise means putting 'social' into the workflow
16.08.2013
Not many companies these days dispute the power of social media. When multimillion dollar marketing strategies can thrive or die on a YouTube video gone viral - or whole countries, for that matter, undergo revolutions orchestrated on social networks - no further evidence is required to demonstrate the importance of this communications platform. Still, many CIOs and their business colleagues remain baffled by how best to incorporate social into their businesses. And rightly so: If proponents of the social enterprise have learned anything in the past ...
 
Reality check: Video is not the answer to your internal communication problem
16.08.2013
They say that communication is only 7% verbal. That means that video communicates at least ten times more than a written message alone. Paralanguage (tone, rate, pitch) , gestures, eye contact, facial expression, posture, stress and intonation all come in to play. The true personality and feelings of the person speaking are communicated and this can mean greater empathy and a much greater effect on trust. That's why, out in the real world, video is huge. YouTube is the world's second most popular search engine as people are actively looking to watch ...
 
A SMART Intranet in Every Company
16.08.2013
When Herbert Hoover was running for President of the United States in 1928, one of the ad campaigns included the slogan, "A chicken in every pot, a car in every garage." As a digital technology advocate, I am motivated to fulfil a comparable Digital Era promise, namely... A (SMART) Intranet in Every Organization I have always been comfortable with digital technology and liked to explore new ways that it could be used to communicate and collaborate. When I was a doctoral student in the mid-1990s, I was captivated by the potential of the World Wide Web ...
 
10 Reasons Why Internal Comms Pros Should Participate in Social Media
16.08.2013
The profession and perception of internal communication (Internal Comms or IC) has undergone many changes over the years, moving from newsletter writers to trusted business advisers. Or at least that's what we hope. Much work has been done, but there's still a journey ahead. However, it's the area of social media and its role for and in internal communications that is the current bump in the road for many. [...] Here are my 10 reasons why Internal Comms pros should participate in social media: Using social media personally builds your confidence to ...
 
Crush Your Top Collaboration Killers! A Brain-Based Approach
15.08.2013
Two founders of a mid-sized technology company were at war. The CEO was aggressive, the CTO often sabotaged the CEO, and the company was divided into two camps. To make matters worse, recent tech breakthroughs were changing how their customers worked--and threatening to make their #1 product obsolete. Productivity across the organization was plummeting, the executives didn't trust one another and cooperation was at an all-time low. The CTO wanted to solely work on strategy, but he feared losing power by shifting to a role without direct reports. Since ...
 
Do Mundane Things. Get Your Ideas Accepted by Working Behind Enemy Lines, and Don't be a Martyr.
15.08.2013
Having new ideas, particularly big innovative ones, can be dangerous. Radical thinkers and mavericks have a very long history of being persecuted and sometimes being burnt at the stake. Question: Do you really want to be a martyr for your organisational improvement idea? Wouldn't it be better to achieve positive change by working quietly behind enemy lines? There is a (wrongly attributed) quote from John Wesley, "set yourself on fire with enthusiasm and people will come from miles to watch you burn". This might be over 200 years old, but you can still ...
 
When Bugdet is not Power anymore: the end of HiBOO
15.08.2013
by Bertrand Duperrin Who's deciding in the enterprise ? Everyone will have the same answer : the one who has the budget. No matter he's capable on a matter or not (hence the need to have the right team around). The same prevails in internal discussions or negotiations: the one who's right is the one who has the bigger budget, the more resources - what is often the same. The more one is paid the more he relies on opinions instead of facts and data Budgets are wrong power drivers Budget déconcentration [...] ...
 
Das Telekom People Network - ein positiver Blick auf vorhandene Potentiale
15.08.2013
von Alexander Stoll Social Media in Unternehmen lässt sich als Teil eines modernen Wissensmanagements nutzen. Erfolgsvoraussetzung für einen solchen Ansatz ist jedoch (u.a.) eine etablierte Kultur des Teilens, eine Integration von Social Media in die tägliche Arbeit und nicht zuletzt Nutzungsanreize für die Belegschaft. Am Beispiel meiner Untersuchungsdaten zum Telekom People Network möchte ich zeigen, dass ein modernes Wissensmanagement mit Social Media auf diese Weise funktionieren kann -- wenn Social Media von vielen und häufig genutzt wird. Dabei ...
 
Collaboration, the Engine of Open Innovation
15.08.2013
In a recent online discussion at an open innovation blog, one of the contributors suggested that open innovation does not work for medium and small companies. Our team decided to take this question to our customers and colleagues to gauge their opinion. Our discussions with innovation practitioners indicate that historically there is a 20% success rate for new products and services. Approximately eight of every ten products sales fail or do not provide sustainable results for the company. As such a holistic open innovation process that includes the ...
 
Social collaboration technology a priority for enterprises
15.08.2013
IT leaders and staff want to use social collaboration, but need is currently unmet. The majority of IT decision makers, business leaders and staff are using social collaboration technology in their day-to-day working life. However, few of the technologies they use are true enterprise solutions. This is the primary finding from a new report published by business technology provider Avanade, which surveyed 1,000 business and IT leaders and 4,000 employees about the impact of social technologies on enterprise collaboration. While 87 per cent of IT decision ...
 
What's wrong with online collaboration
15.08.2013
Technology and online collaboration platforms are everywhere these days in the workplace. People are spread out across many systems unlike the worlds of social (Facebook), careers (LinkedIn), ecommerce (Amazon), and search (Google) where usage has coalesced around a few major industry players. There's frustration with the adoption of these enterprise collaboration platforms. And this doesn't even address the vast majority relying on email at work. Why is email so dominating still? Because it's easy to use, fast to check, and addicting to see what's ...
 
Should organizations limit collaboration?
15.08.2013
by Bertrand Duperrin Summary: with the coming of social media in the workplace, organizations began to dream of a spontaneous self-driven collaboration that would get rid of rules and organization frameworks to deliver outstanding results. Today we all have to acknowledge that reality is quite different. Facing an impressive amount of possible options, employees are lost, all the more since the value proposition that's been made to them made no sense regarding to their daily goals and constraints. Tom Davenport suggests us to limit the scope of collaboration ...
 
Talent on tap: how social businesses identify leaders
15.08.2013
Social businesses aren't just about driving efficiencies in communication and collaboration. Stuart McRae, executive social business evangelist with IBM, explains how an organisation's use of social networks can help it identify future leaders. Social businesses recognise that empowering their employees to build strong networks - internally and externally - improves the performance of the organisation by creating a smarter workforce. They actively invest in social collaboration for their employees, creating new opportunities to identify and ...
 
Six reasons to use Yammer for IT project management
15.08.2013
Project managers can use the Yammer social network to expedite decision making, open new collaboration channels, and much more. The enterprise social network Yammer offers tools that can help IT project managers manage secure collaboration and communications for projects of any size. This article covers specific ways that project managers and their teams can use Yammer to their advantage. Expedite decision making using a private Yammer group Centralize and share files with Yammer Create project notes directly in Yammer Extend Yammer with apps Create ...
 
50 ways to a better intranet
15.08.2013
Based on feedback from leading intranets, the following is a list of tasks that can improve your intranet. They are grouped into the following topics. Finding information Completing work tasks Interactivity (staff contributions) Performance Look and feel ContentMaintenance (governance) Other [...] ...
 
Ensure Social Adoption Success: Bring It To Employees
14.08.2013
It's hard getting employees to leave their favorite apps to use social collaboration tools. Instead, incorporate social in the apps where they live and breathe. In the last few years, the idea of using social technologies inside a business has progressed from a passing fad adopted by only the most fashion-conscious of organizations to the point where most companies are thinking seriously about how social collaboration can deliver real business improvement. The focus of these benefits depends on the challenges that the organization faces - whether ...
 
Internal Communication - Why Enterprise Social Networking Matters
14.08.2013
Businesses are using enterprise social networking to improve internal communication. The other day I was having a conversation with my friend who works at a relatively large and successful tech company. To my surprise she said she was thinking of leaving her job. "Why?" I asked. "Because everything is disorganized. Most of the key decisions are made behind closed doors and then not communicated to the staff," she said. Then my friend listed a slew of examples where things went awry because the latest decisions, changes, answers to questions, material ...
 
Digital Workplace : Swiss Army Knife or Plumbing?
14.08.2013
by Bertrand Duperrin The point everyone agrees on when it comes to digital workplace is the "all in one side". A single place to work whatever the activity, action or tool is. A single point of entry. A single place for all employees. What leads to a logical question: should it be a single tool? As a matter of fact there are two options here: using a single tool or a bunch of specific ones that will need integration. Swiss Army Knife or Best Of Breed? Single tool vs unified experience Plumbing and little steps (The return of) the revenge of the portal ...
 
Email vs. Social Streams? Is that the right question to be asking?
14.08.2013
Since the birth of social, or at least the proliferation of microblogging, there has been the ongoing arguments about e-mail vs social streams (some listed below). On the one hand you have the social media camp predicting the death of e-mail. On the other hand you have the e-mail camp stubbornly refusing to die and arguing against the noisy social stream. Personally, I believe they are both correct in their views. I guess I see the problem slightly differently and don't really think of it as E-mail vs. Social Streams. From a pure convenience perspective ...
 
Corporate Social Media: Social Media in the C-Suite
14.08.2013
Social Branding Lessons for B2B Leaders B2B CEOs and their senior leadership teams may still be a little reluctant to embrace social media for themselves, but that's no reason to shy away from it altogether. In fact, comments by Google exec Mike Miller, Director of Business and Industrial Markets, affirm what I've been saying for years: digital is critical for B2B brand strategy. Miller was recently interviewed by eMarketer, where he explained, "We did some research last year with Compete, and we saw a sea change in terms of internet usage within the ...
 
Building A Truly Social Business: A Conversation With Brian Solis
14.08.2013
Social media expert Brian Solis is one of those lucky souls who seems to be described more often than not as a "visionary," for the manner in which he has seen and described an organizational future driven by new digital technology. In a new short-form e-book co-authored with Charlene Li, The Seven Success Factors of Social Business Strategy (published by Wiley Jossey-Bass), Solis presents a specific vision of "social business," which goes beyond lip service in an age in which we talk about social more than we do social. Most organizations simply staple ...
 
Why Most Businesses Are Anti-Social In A Social-Media Era
14.08.2013
In the age of social media, most businesses have become decidedly antisocial. Sure, today it's breathtakingly easy to talk in real time to someone on the other side of the planet. But it's also harder than ever to connect in real time with a real human being anywhere who gives a damn about you. Image representing Brian Solis as depicted in ... Your call to the customer-service center is shuffled off to a faceless script-reader in Manila. Or many times you don't even get that: You get a machine that keeps asking you, with an edge in its voice, to take ...
 
Collaboration Delivers on Value But Where's the Money?
14.08.2013
by Jakob Morgan When organizations deploy collaborative technologies and strategies to connect and engage their people and information they see all sorts of benefits. These include improved access to people and information, reduced travel costs, opportunity identification, issue resolution, employee engagement, improved employee retention, reduction in content duplication, and a host of other things. So, theoretically there should be a lot of money that is being either made or saved as a result right? Yet how come we don't see these numbers reflected ...
 
Experteninterview: Sebastian Schäfer zum Thema Enterprise 2.0
14.08.2013
Enterprise 2.0 Projekte starten erst richtig durch, wenn unterschiedlichste Unternehmensbereiche zusammen an einem Strang ziehen. Hierfür benötigt es einen interdisziplinären Ansatz, um das reibungslose Zusammenspiel zwischen "soften" Bereichen wie HR und "harten" Bereichen wie der IT zu sichern. Sebastian Schäfer, Consultant im Bereich Business Information Management, zeigt uns im Interview auf, wieso technisches Know-How und kultureller Wandel Hand in Hand gehen müssen. Sebastian, Du bist in unserer Business Unit "Application Services" als Business ...
 
Das Private schlägt zurück
14.08.2013
Seit geraumer Zeit verschieben sich die Verantwortlichkeiten der Wissensarbeiter von der Arbeitszeit hinein in die Freizeit. E-Mails nach Feierabend zu bearbeiten und auch am Wochenende noch an der Präsentation zu feilen, gehört zum Alltag der meisten Arbeitnehmer, auch auf der Angestelltenebene. Doch die Entwicklung kehrt sich auch um und immer mehr private Aktivitäten und Gewohnheiten aus der freizeitlichen Kommunikation finden Einzug in das Arbeitsumfeld. Für Unternehmen ist diese Entwicklung Chance und Herausforderung zugleich. Sie steht zwar noch ...
 
Latest Findings On The Future Of Work And What You Should Do About It
13.08.2013
A few months ago my team over at Chess Media Group ran a survey exploring a few key issues around the future of work. We looked at things such as encouraging and motivating employees to collaborate; flexible work environments; bring your own device (BYOD), and the overall impact that these have on an organization. The survey included responses from just over 600 employees around the globe and provided us with some very interesting and actionable insights. The full report can be downloaded for free but based on the survey data we learned a few key things: ...
 
Internal Communications, Meet Collaborative Innovation
13.08.2013
Groups handling internal communications within their organizations experiment with engaging employees through virtual forums. These forums create space for collaboration. In time, meaningful collaboration foments a culture of innovation. How might internal communications advance this culture? How might they secure deeper engagement? In this article innovation architect Doug Collins explores how securing deeper commitment between organization and employee opens the door to deeper engagement. Reaching Out Step by Step Where Next? Parting Thoughts [...] ...
 
The Failure of the Corporate Intranet
13.08.2013
Around 10 years ago, corporate intranets were seen by many as the potential solution to the problem of keeping employees informed. These days it is often said that intranets are "where knowledge goes to die". That is probably a little unfair in most cases, but it is certainly true that few intranets have delivered a knowledge management nirvana. So what went wrong? Firstly, it would be wrong to suggest that all intranets have failed. The degrees of success have varied significantly between organizations - some intranets continue to be valuable, if imperfect, ...
 
The Rise of Social Media Advocacy
13.08.2013
by Dion Hinchcliffe A funny thing happening on the way towards widespread adoption of social media marketing: The use of global social networks as traditional publishing -- and hence brand marketing -- platforms was rightly perceived as a fairly limited way to connect with and gain the trusted, meaningful engagement of customers and prospects. By now, everyone has heard that social media is an intrinsically different medium, and indeed, it is more involving, demanding, and harder to control than traditional media. In short, after years of declining ...
 
Employee engagement is about human relationships not human resources - Interview with Luis Suarez of IBM
13.08.2013
Today's interview is with Luis Suarez @elsua, a leading thinker, Knowledge Manager, Community Builder and Social Software Evangelist for IBM. He agreed to talk to me about employee engagement following a Twitter exchange after I recently published Sustaining businesses successfully through Employee Engagement on the blog. I warn you that it is a longer interview than normal but it's worth it and you should take the time to listen to it as there is some great, useful and insightful stuff in there from Luis. This interview follows on from my recent interview: ...
 
The Value of Collaboration: Reducing the cost of internal communications
12.08.2013
by John Stepper How much does your intranet cost? In addition to the core infrastructure, add all the different applications - content management systems, Sharepoint, blogs, wikis, etc. Then add the engineers that customize the tools to make them look like modern websites. Then add the people dedicated to producing the newsletter and e-zines and other corporate content. How much does all of that cost? You probably have no idea. It turns out that most large firms can comfortably reduce their total intranet spend by $3 million to $7 million if you effectively ...
 
Is Your Company Resisting Employee Engagement?
12.08.2013
We hear the talk about "actively disengaged" employees. What about the organizations that actively resist providing an environment for engagement? When we're not talking about the work itself, there are basically two directions from which employers should be addressing employee engagement: The conditions they can actively provide their employees for the purpose of engaging them. The conditions they passively expect their employees to engage, in addition to their work. When people talk or write about employee engagement, they tend to talk about it in ...
 
The system matters more than people
12.08.2013
by Bertrand Duperrin Summary: "with, by and for people"... such seems to be the creed of the "social" transformation. And results still look uncertain. Sometimes non-existant, sometimes great but looking like exceptions and not the consequence of a perenial systematic trend. The web syndrome has struck again, forgetting that employees were not common people or the people they are at home. They are a part of a large and complex system that impacts them more than it's impacted by them. Add to that that this system is what turns potential value into tangible ...
 
"Are you there?" Getting employees to upload their picture
12.08.2013
Collaboration platforms are changing companies from the inside out - for the better, any which way I look at it. Aside from sharing knowledge, generation ideas, innovating, replicating, improving across the company, across hierarchies, functions, locations, timezones - collaboration platforms also bring a lot of the employees' personality in the company. On our collaboration platform I see thousands of active employees, sharing and engaging on business topics - but also sharing more of themselves, their hobbies, their insights, their stories, their ...
 
IT Has To Deliver Great Tools -- and Teach People to Use Them
12.08.2013
In a workplace that is increasingly collaborative and knowledge-intensive, many CIOs plan to create value by delivering these capabilities effectively. No wonder collaboration and analysis tools make up the single largest category of IT project spend. But much of this value is being lost because employees lack the skills to use these resources effectively. In response, CIOs must rethink how IT provides employee support and training. [...] Here's the challenge for CIOs: IT is asked to deliver ever more capable tools for collaboration and analytics, ...
 
The New How - A Book Review
12.08.2013
by Harold Jarche The New How: Creating Business Solutions through Collaborative Strategy is a how-to book for anyone involved in strategy development in a large organization. It's a toolkit for implementing a more collaborative workplace. It's about the How and not so much the What or Why, though there are many anecdotes shared by the author Nilofer Merchant, from her experiences with companies like Apple, Adobe, Nokia and HP. Co-creation of strategy, especially the How part it, is a major theme here. [...] Another reason that collaboration is so important ...
 
Employers: More Employees With Personal Mobile Devices Means More Problems In The Workplace
12.08.2013
Black Friday and Cyber Monday have come and gone. Shoppers are buying Smartphones, mini iPads, iPhones, Kindle Fires, and other gadgets at a record pace. But what happens when employees decide to bring these shiny new toys into the workplace to show their friends and coworkers? Worse, what happens when an employee tries to use these personal devices to perform work or read business email? What should an employer do, if anything, to prevent workplace issues from arising as employees bring more and more personal social media products into the workplace? ...
 
Seven Tips for Shifting a Mindset in Your Organization
12.08.2013
We're all fascinated by new ideas and how they can grab hold of us, influencing how we think and affecting how we take action. How does Atul Gawande (the checklist doctor) get inside my head, when others don't? Why does Gwyneth Paltrow make me adjust my behaviors, when others can't? In business, especially, we're inundated with new ideas--so many we can hardly process or evaluate them. If you have tried introducing a new idea into your organization or community--especially if it's an abstract idea like sustainability, diversity, ...
 
Understanding Enterprise Social Networking: Tapping into Collaboration and Knowledge Management
09.08.2013
Enterprise social networking is not about "Facebook for the enterprise" and it's not about using Twitter and Facebook for communicating with your customers. What it is about is enhancing your knowledge management and collaboration solutions by giving everyone access to the information inside people's heads, no matter where in the world they sit or which department they belong to. Social networking in the enterprise has great potential to enhance knowledge management and collaboration systems. But to understand what the true potential is, we need to ...
 
Social collaboration technology a priority for enterprises
09.08.2013
IT leaders and staff want to use social collaboration, but need is currently unmet. The majority of IT decision makers, business leaders and staff are using social collaboration technology in their day-to-day working life. However, few of the technologies they use are true enterprise solutions. This is the primary finding from a new report published by business technology provider Avanade, which surveyed 1,000 business and IT leaders and 4,000 employees about the impact of social technologies on enterprise collaboration. While 87 per cent of IT decision ...
 
Social Media im Unternehmen befreit sich von Altersbeschränkungen
09.08.2013
Soziale Netzwerke sind zu wichtigen Kommunikationsplattformen ohne Themen- und Altersbeschränkungen geworden. Was im privaten Bereich scheinbar reibungslos funktioniert, wird im geschäftlichen Umfeld dagegen oft durch technische Hürden und kulturelle Barrieren gehemmt. Dabei verspricht die Umsetzung des "Social Enterprise" wirtschaftliche Vorteile durch Virtualisierung, Mobilität und neue Konzepte für die Zusammenarbeit und den Wissensaustausch. Nun belegt eine BITKOM-Studie die Erfahrungen der brightONE-Experten bei der Implementierung von Social Media ...
 
Collaboration Tip: Document Your Workflow
09.08.2013
One way to get organized in a new role or to stay organized in a changing role is to document your workflow and processes. Write down exactly what you do as part of your daily work, step-by-step. If your company already has an operations manual, take a pass at updating the manuals you've received. If you sit in meetings, take detailed notes. If you consult with clients, write a summary follow-up after each discussion. 6 reasons to document your workflow: Helps you learn Easily discover your errors Teach it to someone else Document changes Standardize ...
 
Fraunhofer-Studie: Erfolgreicher arbeiten mit Videokonferenzen
09.08.2013
Videokonferenzen verbessern die Arbeitsatmosphäre nachhaltig, Teams arbeiten kreativer und sind mehr mit dem Ergebnis zufrieden. Warum werden sie so selten genutzt? Schon seit Jahren machen große Telekommunikationsfirmen Werbung mit Videotelefonie. Aber richtig abgehoben hat das Konzept erst dank Skype. In Unternehmen verzeichneten Videokonferenzen in letzter Zeit leichte Zuwächse. Dennoch halten viele Firmen noch immer an Telefonkonferenzen fest. Sie sehen keinen Return on Investment (ROI) durch Videotelefonie und die Technik erscheint ihnen zu aufwändig. ...
 
"Social" als Retter in der Email-Not?
09.08.2013
Unternehmen wie Mitarbeiter leiden zunehmend unter der Email-Überflutung. Social Enterprise Berater Dirk Hellmuth von beyond email erklärt, warum das Social-Prinzip die beste Antwort darauf ist und was Unternehmen bei der Implementierung entsprechender Tools beachten sollten. Die Email-Flut in Unternehmen nimmt stetig zu, mit den allseits bekannten Folgen: Übervolle Postfächer sorgen dafür, dass die Email-Kommunikation nicht mehr verbindlich ist, Informationen verloren gehen und Missverständnisse auftreten. Spätestens, wenn sich Anrufe mit dem Einstiegssatz ...
 
The Death of Workplace Hierarchy
09.08.2013
"[Hierarchies] are not very good at mobilizing effort, at inspiring people to go above and beyond." - Gary Hamel - The ubiquitous organizational hierarchy is a relic. It's heaving from over use and exhaustion. It slows communication. It slows decision-making. It slows input. It discriminates against new talent and advocates for the familiar. Productivity slides backwards. Fresh ideas are stifled in hierarchies. Hierarchies were useful to control employees when they could be easily replaced. Today it takes more than holding a job to motivate employees. ...
 
Plädoyer für mehr CEO-Twitterer
08.08.2013
von Klaus Eck Wir brauchen meiner Ansicht nach mehr twitternde Unternehmenslenker in Deutschland. Diese sind noch immer rar gesät, weil viele CEOs in erster Linie die Risiken der Social Media Kommunikation sehen und Angst vor einem Kontrollverlust haben. Dabei können Social CEOs mit ihrem digitalen Engagement die Unternehmensreputation auch auf 140 Zeichen verbessern und eine Vorbildfunktion für alle Mitarbeiter einnehmen. Die meisten Entscheider trauen sich noch immer nicht oder nehmen die kurzen Meldungen nicht wirklich ernst. Das ist hierzulande ...
 
Executives Must Wake Up to the Power of Social Media
08.08.2013
I'll let you into a secret. Every executive has time for social media. Successful social media can be achieved in as little as five minutes. I often hear "I am far too busy for social media" or "I don't have the time for all that back patting". The reality is social can be achieved in as little as five minutes. Here is how you take the effort out of social media: Start small. Don't try to be everywhere at once. Begin with Twitter and blogging. For Twitter you only have to write 140 characters and some of those will be used up by hash tags (#). Twitter ...
 
Trendforscher im Unternehmen, ein unterschätztes Potential
08.08.2013
Wir leben in interessanten Zeiten, ich kann es nur immer wieder wiederholen. Und was vielleicht der eine oder andere unterschätzt ist die weiter wachsende Bedeutung von Innovation und Technologieführerschaft auch bei Branchen, die direkt nichts mit Technik zu tun haben. [...] Was viele unterschätzen ist, dass längst die Informationstechnologien zur Kerninfrastruktur quasi jedes größeren Unternehmens gehören. Wachstum ohne moderne IT ist mittlerweile undenkbar. Zu aufwändig wäre sonst die Sachbearbeitung aber auch die Kundenkommunikation und mittlerweile ...
 
Turn Your Employee Base Into an Army of Strategists
08.08.2013
[...] Today, in order for a customer-centric business approach to succeed, it must be aligned with a strategy to retain, develop, and reward employees. A Bottoms-Up Approach Can Refine Your Strategy Integrating employees with business processes is the first step toward a solid talent management program. When employees understand business procedures, they work more consistently, allowing them to provide better customer service. Employees take greater ownership of their role because they have easy access to assigned tasks, and how that supports the business ...
 
Leaner Process. Less Waste. Less Cost. An industry leader's perspective on Social Enterprise, Future Of Work, Enterprise 2.0
08.08.2013
by Philipp Rosenthal Summary: I am still in awe. As part of a client workshop on enterprise 2.0 a company leader gave an introduction on his point of view on the approach. For him the commitment to leading change the established ways of working in information and knowledge work is the differentiating factor between leaders and followers. Even though I cannot share the name of my client I have to share his key statements in this blog post... I might want to emphasize: this article resonates on a workshop opening... this is not me preaching about what ...
 
12 Reasons Social Matters
08.08.2013
The following answers are provided by the Young Entrepreneur Council (YEC), an invite-only organization comprised of the world's most promising young entrepreneurs. In partnership with Citi, the YEC recently launched #StartupLab, a free virtual mentorship program that helps millions of entrepreneurs start and grow businesses via live video chats, an expert content library and email lessons. Social Gives Information Content Is Shared Through Social Social Impacts SEO Social Is Part of Marketing Strategies Social Will Always Be Key Everything Correlates ...
 
Why Culture Is Crucial to Any Launch Strategy
08.08.2013
One of my favorite aspects of working at NewsGator is working directly with the rock stars who make social real for customers every day. In part, they do this through the NewsGator Adoption Framework Competency Program where we learn to apply the Technology Enablement, People Engagement, and Business Alignment expertise to ensure NewsGator customers realize the full potential and value from their enterprise social deployments. The Adoption Framework was crowdsourced with our partners and customers, and it continues to evolve as we evaluate real organizations ...
 
The Story of Social Knowledge
08.08.2013
I know I have been writing a lot about Knowledge Management lately, but this is a very exciting time and the paradigms are shifting as I have mentioned. The old model of creating and storing knowledge to eventually using it (maybe) is disappearing in favor of knowledge generated and maintained by users and communities. I covered a lot of this before within the sponsored research model I use and you can find all of the links from my blog - but when I was discussing one of the components I wrote about before with my friends at Moxie we discovered there ...
 
Innovative Wege zum Social Business: Projektmanagement auf den Kopf gestellt
08.08.2013
Partizipation liegt im Trend - auch in den Unternehmenswelten. Mitarbeiter wollen gefragt werden. Sie fordern angemessene Beteiligung an Entscheidungsprozessen. Sie fordern Teilhabe am Unternehmenserfolg. Wissen liegt im Trend. Die Unternehmen sind abhängig vom Wissen ihrer Mitarbeiter. Für Geschäftserfolge ist entscheidend, wie dieses Wissen explizit verfügbar ist und genutzt werden kann. Unternehmen und ihre Führungskräfte sind abhängig vom Mitmachen ihrer Mitarbeiter. Die Kunst der Fuge besteht darin, diese Trends in Einklang zu bringen. Was muss ...
 
Does Collaboration Bring Productivity?
07.08.2013
Did you know that over the last nine years, for the first time, U.S. worker productivity has fallen? A recent blog post by John Cassidy in the New Yorker called "What Happened to the Internet Productivity Miracle?" cites a U.S. Department of labor graph which shows this phenomena (Figure 1). According to the same New Yorker article, productivity growth has fallen since the start of 2005 to levels seen before the Web was commercialized and before smart phones were invented. During the eight years from 2005 to 2012, output per hour expanded at an annual ...
 
Warum die Einführung des internen Social Network nicht mit der Einführung von Facebook & Co verglichen werden kann!
07.08.2013
Gemäß dem Technology Adoption Model unterstützt der erwartete Nutzen einer Technologie die Handlungs- und Nutzungsakzeptanz - sprich ihre Anwendung. Ein Person nutzt z.B. ein Mobilfunkgerät, weil er/sie mobil erreichbar sein möchte. Eine Person nutzt eine Software, weil sie damit einen Zweck erfüllen will. Die Motivation zur Nutzung wird umso größer je weniger Alternativen es für die Erfüllung des Zweckes gibt. Dies erklärt auch den Erfolg von Facebook - denn es ermöglicht eine bis vor Facebook nicht für Jedermann/frau einfach zu erfüllende Nutzenverwirklichung: ...
 
Becoming a Social Leader: organisational strategies for engaging and retaining talent
07.08.2013
To face the challenges of the Social Age, a time when change is constant and innovation and creativity key for survival, organisations need social leadership. Social leaders will enable them to develop and maintain their agility, their ability to respond to change, to innovate and be creative, to survive. They need people who are fluent in the technology and social conventions that enable the formation of communities and the engagement of those communities with the everyday challenges of the business. But social leaders may not arrive through traditional ...
 
Does enterprise IT need macro generators?
07.08.2013
by Bertrand Duperrin In short: despite of noticeable efforts, corporate IT is still very siloed what restrains collaborative and social practices that often need double entry and involve task redundancies. Macro generators like IFTTT try to tackle this issue in the consumer web and may become worthy enterprise solutions in the future. The enterprise IT is getting every day more consumerized. It started with blogs, wikis and the trend is still going on. And after softwares, it's turn of devices as "Bring you own device" programs are gaining ground everyday, ...
 
Don't Make Decisions, Orchestrate Them
07.08.2013
Is the role of the manager to make decisions, or to make sure that decisions get made? The answer, of course, is both -- but many managers focus so much on the first role that they neglect the second. The reality, however, is that decision-making often is not a solo activity, but rather an orchestrated process by which the manager engages other people in reaching a conclusion. Doing this effectively not only improves the quality of the decision, but also ensures that everyone is more committed to its implementation. There are many ways to facilitate ...
 
Is Empathy The Secret Ingredient To A Social Business?
07.08.2013
What separates a social business from a "regular" business? The truth is, identifying a social businesses and separating those traits from less social peers is not easy. I have suggested combining the forces of predictive analytics, social media, big data and the cloud to define a new metric of marketing success called "share of conversations." But I'm not sure that is enough. In a recent article, Nick Kellet (@NickKellet) asked if passion would be the marketing metric of the future where we measure "share of mind" or "share of heart?" Whatever we call ...
 
Shelter From The Storm: Why Brainswarming Is The Future Of Collaboration
07.08.2013
Brainstorming has been around since, well, forever. But many folks believe it's no longer effective. That's where brainswarming comes in. Creative thinkers don't like the word "brainstorming" anymore. It relies on a thunderstorm metaphor-a sudden swirl of energy that gets everybody's attention for a moment, then passes by, dissipates, and leaves nothing behind. And that describes a good brainstorming session. "I think in most brainstorms, there's actually very little brain and hardly any storm," says Keith Yamashita, principle at SY Partners, ...
 
How we can create open standards for social business
07.08.2013
by Dion Hinchcliffe Summary: The proliferation of social networking silos, the growth of proprietary social media technologies, and fragmentation of digital conversation must be addressed. Here's one way we can do it and you're invited to contribute. Open standards have long been a major boon to information technology users because of the many benefits they confer: Interchangability, economies of scale, interoperability, efficiency, open markets, and avoidance of lock-in. The list goes on and has led to countless success stories and even the ...
 
Enterprise Social Networks Need Open Standards
07.08.2013
by Dion Hinchcliffe True interoperability is the key to unlocking the potential of collaboration to make work more efficient. One of the major achievements of the IT industry in the 1990s was the emergence of open standards. By eschewing proprietary approaches to software, hardware, and data formats, enterprises succeeded in dramatically improving their flexibility, interoperability, sustainability, and cost effectiveness. The runaway successes of ISA/PCI, TCP/IP, SQL, and XML, to name just a few standards that ultimately changed computing history, ...
 
Das Glück muss Unternehmensziel sein
06.08.2013
Glück ist die geheime Zutat für erfolgreiche Unternehmen. Leider ist das in den Köpfen der Vorstandsetagen noch nicht angekommen. Das sollte sich unbedingt ändern, schreibt die Ökonomin Anne-Katrin Straesser in ihrem Gastbeitrag. "Wenn Sie eine glückliche Firma haben, sind Sie unbesiegbar", schrieb jüngst Richard Branson, britischer Unternehmer und Gründer des Virgin-Konglomerates, in seinem Blog. Und er steht mit seinem Glaube an das Glück in guter Tradition. Das Streben nach Glück ist nicht nur in der amerikanischen Verfassung als Grundrecht verankert. ...
 
"Social Business verändert radikal unsere Arbeitsweise"
06.08.2013
Social-Media-Experte Stephan Grabmeier hat die Telekom verlassen und ein eigenes Unternehmen gegründet. Im CW-Interview erläutert er, wie Unternehmen Social Business-Themen erfolgreich umsetzen können. CW: Wollen Sie endlich Ihre Ideen und innovativen Ansätze auch umgesetzt sehen? GRABMEIER: Das hat schon bei der Telekom funktioniert. Immerhin sprechen wir hier von einem "Tanker" mit 233.000 Mitarbeitern, der durch Enterprise 2.0 massiv bewegt wurde. Ich möchte das jetzt fortsetzen, allerdings eher mit kleinen "Schnellbooten." Innovationen in Großkonzernen ...
 
The future of social business: platform, system, verticality, mobility, data
06.08.2013
by Bertrand Duperrin In what direction is social business (or enterprise 2.0 or collaborative enterprise...) heading? As I already discussed, it's stagnating, either by lack of systemic approach, lack of leadership or wrong approaches. There are two possible ways out: invent - once again - something that should work in theory because it's logical and makes sense and change the version number (I've recently read things on enterprise 3.0 or 4.0 these last weeks..), to pack the same stuff in a new and more appealing gift box or focus on what's in the box. ...
 
Alarming report: Brands leaving themselves exposed through social media mismanagement
06.08.2013
A recent report by Altimeter has revealed that globally most companies have adopted social media without adequate ongoing management, leaving them open to alarming exposure and potentially uncontrollable risk. The report, released 5 January 2012, highlighted that in the global proliferation of social media adoption, enterprise companies (1000 employees or more) had an average of 178 social media assets, with varying degrees of management. Such large numbers of assets present considerable coordination issues, but of more concern was the revelation that ...
 
Purposeful Enterprise Collaboration Report Published by Constellation Research
06.08.2013
Moving beyond simple sharing to getting work done - Making collaboration an integral part of the business process - Today Constellation Research announced the publication of Enterprise Collaboration Software: From Simple Sharing to Purposeful Collaboration by Constellation Vice President and Principal Analyst, Alan Lepofsky. Collaboration software has evolved beyond simple sharing, and is now a powerful tool teams can use to get work done. Lepofsky examines this evolution and provides prescriptions for enterprises seeking to extract maximum business ...
 
Enterprise social networking tools yield collaboration benefits
06.08.2013
It seems as though every organization is jumping on the enterprise social networking software bandwagon, intent on increasing communication and collaboration within a company. In a recent IDC survey, 79% of the 700 responding companies said that they currently used one or more internal social networking tools. But for some organizations, adopting enterprise social networking (ESN) isn't so easy. Those that are constrained by regulatory and privacy issues, such as hospitals and legal services, have more difficulty determining how to employ the benefits ...
 
10 Ways to Convert Your Colleagues into Champion Content Creators
05.08.2013
If you've ever struggled to create a high volume of quality content marketing, you're in the majority. In fact, 64% of marketing professionals cite producing enough content as their biggest challenge. However, the solution to your dilemma could be sitting right across your work station. As Kipp Bodnar points out, "much of the knowledge needed for the blog sits in the head of subject matter experts outside of the marketing department." Leveraging your colleagues' expertise and voices on your company blog can allow you to present a greater diversity of ...
 
What's Stopping You From Collaborating?
05.08.2013
Most of us want to collaborate more effectively with our colleagues, but it's hard to get away from this sense that it isn't something that comes particularly naturally, nor indeed that it's something that occurs often enough within our companies. Indeed, the annual IBM CEO study found that 53% of executives would like their companies to collaborate better than they currently do. So what's stopping you from collaborating? Here are four possible obstacles to collaboration. Obstacle 1 - Not invented here Obstacle 2 - Knowledge hoarders Obstacle 3 - Complex ...
 
Social Media-Mimikry der Unternehmen
05.08.2013
von Gunnar Sohn Angeblich wird die Social-Media-Branche erwachsen und weist derzeit fünf große Trends - von Communities, über eigene Abteilungen bis hin zu Social CRM - auf. So steht es zumindest in einem Fachbeitrag für gruenderszene.de. "Durch Social Media hat sich die Art, wie Unternehmen das Internet nutzen, stark verändert. Das Bild des sendenden Unternehmens und des empfangenden Konsumenten hat sich gewandelt. So haben sich die Unternehmen angepasst und sind dorthin gegangen, wo der Kunde ist", schreibt die Autorin Susanne Rump. Der Dialog zwischen ...
 
Interne Kommunikation neu gedacht: Mitmachen lernen und lehren
05.08.2013
Interne Kommunikation ist weit mehr als das Versenden von Geschäftsführer-Memos oder die Veröffentlichung von Artikeln im Intranet. Thea Wulff zeigt in der neuen Reihe "i²-Kommunikation", dass Interne Kommunikation Mitarbeiter nicht nur informieren sondern auch motivieren, an das Unternehmen binden und zu wertvollen Multiplikatoren machen muss. Aus der klassischen Internen Kommunikation wird Integrierte Interne Kommunikation = i²-Kommunikation. Im sechsten Teil der Serie geht es um die Frage, wie man aus passiven Lesern aktive User der internen Kommunikation ...
 
Corporate Social Media: Social Media in the C-Suite
05.08.2013
B2B CEOs and their senior leadership teams may still be a little reluctant to embrace social media for themselves, but that's no reason to shy away from it altogether. In fact, comments by Google exec Mike Miller, Director of Business and Industrial Markets, affirm what I've been saying for years: digital is critical for B2B brand strategy. Miller was recently interviewed by eMarketer, where he explained, "We did some research last year with Compete, and we saw a sea change in terms of internet usage within the B2B space." The research showed an increase ...
 
Social strategies: Enterprise-grade software, or consumer tools?
05.08.2013
Businesses have their pick of social software from all the major vendors and startups, like Cisco, IBM, Microsoft's Yammer and Jive, but many enterprise users are still opting for free, consumer social networking tools - like Facebook and Twitter. Enterprise social strategies are generally still immature and adoption of enterprise social tools has not yet reached the rate that the industry expected, said Rob Arnold, senior industry analyst at San Antonio-based Frost & Sullivan Inc. Real-time, social communication and collaboration outside of ...
 
Talking to the C-Suite: How to Get Buy-in for Your Social Strategy
05.08.2013
No longer the province of early adopters, social media has made an indelible mark on the minds of leading brand strategists, marketing professionals, and in-house communications experts. But has its power and potential yet penetrated the consciousness of the C-Suite? Has social media convincingly made its business case to merit executive attention? Our panel discusses the inconvenient truths around the current state of Social Media and the Enterprise. For instance, a recent Stanford study of 180 top CEOs reported that most understand that what is said ...
 
SharePoint Is Dead - Long Live Office 365
05.08.2013
If you've visited the Microsoft website lately, you might be wondering what happened to SharePoint. It hasn't disappeared altogether, but it's certainly harder to find. Is this somehow related to Microsoft's recent reiteration of its "device and services" strategy? I think it is. Where's SharePoint? In a July memo to employees, Microsoft CEO Steve Ballmer re-emphasized the importance of social collaboration in Microsoft's future. He said: "Social communications are time-intensive, high-value scenarios that are ripe for digital re-imagination. ...
 
Am Arbeitsplatz herrscht eine "Kultur der Unwissenheit"
02.08.2013
Zwei von drei Angestellten in Deutschland stoßen auf wenig Unterstützung, wenn es darum geht, Fachwissen unternehmensweit verfügbar zu machen. Mehr als ein Drittel der Beschäftigten attestieren ihrem Arbeitgeber sogar, das Teilen von Informationen zu behindern. Damit drohen viele Chefs vor allem im internationalen Wettbewerb ihren unverzichtbaren Vorsprung an Wissen zu verspielen. Das zeigt eine Studie des IT-Dienstleisters Beck et al. Services in Zusammenarbeit mit der Business- und IT-Beratung Q_Perior. Mehr als 100 Fach- und Führungskräfte wurden ...
 
Enterprise Social Networking Answers True Employee Engagement
02.08.2013
It's been over a decade since the concept of Employee Engagement emerged amongst senior executives leading large organizations. Today, many C-Level executives have their annual performance reports and KPIs tied to employee engagement results. Furthermore, leading research and consulting companies such as Gallup, McKinsey&Company and Towers Watson have built practices around the concept of employee engagement. The industry has grown to a point whereby annual spending is in the tens of millions as companies attempt to define, understand, track ...
 
Overcoming Three Roadblocks to High Performance with Enterprise Social Networks
02.08.2013
My research is leading me to some interesting perspectives on how enterprise social networks (ESN) can improve performance in organizations. Etienne Wenger's work on Communities of Practice suggest several business problems that can be overcome through the effective use of ESNs. These problems are roadblocks to high performance, and developing communities of practice on ESNs can remove some of these roadblocks. Roadblock 1: Speed of Knowledge Economy Roadblock 2: Traditional Training, Communications, and Knowledge Management Situated Away from Work ...
 
A Holistic Approach to Successful Collaboration
02.08.2013
Collaboration is not a tool; it is not a set of features. Collaboration has more to do with establishing communication patterns within your organization and across your partner and customer networks, so that these patterns soon become incorporated into the very fabric of your business. A common theme I am hearing from customers is their need to build "an overall collaboration strategy." Of course, dig a little bit into the issue, and most people cannot provide much detail beyond the investigation of the latest tools on the market. Your collaboration ...
 
15 Roles You Need Represented On Your Social Media Team
02.08.2013
Social media marketing has progressed past the "all we need is a college student who knows Facebook" phase regardless of whether your business is B2C, B2B, Not-For-Profit (aka NFP) or solopreneur. For many businesses this often translates to hiring a social media or community manger. While this is an important milestone, as a marketer, you need more because social media is a team effort. Here are twelve roles you should include in your cross organizational social media team. Senior management Social media Marketing (including branding, search optimization ...
 
The New World of Work: It Takes a Very Different Management Mindset
02.08.2013
Take a minute and look around you. Gone is your corner office; you're now sitting between the intern who started last week and your client who works from your office on Fridays. Look down - suit and tie? Not in this office. Open your desk drawer -- oh wait, there aren't any. What would they hold anyway? Files? Paper? How 2005. Today, you split your work day between this desk, a mobile workstation, your client's office and wrapping up a few loose ends from home before bed. Oh, and you couldn't resist a few minutes on the office treadmill desk to get ...
 
Social Intranet - geteiltes Wissen für mehr Agilität im Projektprozess
02.08.2013
Viele Argumentationsketten zu Social Business / Enterprise 2.0 beruhen auf den gestiegenen Anforderungen zum internen Wissensmanagement und zur übergreifenden Projektarbeit über alle Abteilungen und Standorte hinweg. Doch warum ist das wichtig? Was steckt da eigentlich dahinter? Und sind das nicht nur leere Phrasen? Die organisatorische Herausforderung im Projektalltag Wie gestaltet sich nun der normale Projektablauf? Doch was geschieht während der 10 Wochen Projektlaufzeit? Die Lösung durch Social Intranet Software Verwendung eines Social Intranet ...
 
Universities Create Their Own Social Networks For Students
02.08.2013
Facebook goes only so far. Some universities are using enterprise social networks to recruit, engage and retain students. To apply to the Milwaukee School of Engineering (MSOE), you have to do it online, and the first step is signing up for MSOE Bridge, the school's own social network. MSOE is one of a handful of learning institutions that has decided engaging with students through social media requires more than just a Facebook page and a Twitter account. These universities are creating their own social networks centered on the student experience, ...
 
CIO as Social Influencer: How to Lead Enterprise Social Media Initiatives Effectively
02.08.2013
Organizations large or small feel enthusiastic about social computing, CIO is usually the role in orchestrating enterprise's social strategy, set up social platform and tools, also govern the activities and monitor the performance. Do CIOs need to immerse themselves in social media to effectively lead their organizations in social media initiatives? A CIO can take advantage of opportunity to practice leadership influence. A CIO's responsibility is to understand the business's collaboration needs and innovation pursuit today and into the future. ...
 
Leonardi & Treem: Understanding the barriers to success and benefits of enterprise social software
02.08.2013
I just discovered some work by Paul Leonardi, a professor of communication at Northwestern University with an appointment at the Kellogg School in the US, who has been researching what he calls 'Enterprise Social Media' (ESM). Investigating the implementation of a enterprise social network, called A-Life, at a credit card company, he found that after six months those who had used the enterprise social networking site had: improved their ability to find information by 31%. improved their ability to find people who knew the person with information ...
 
Welche internen Informationen sollten in einem sozialen Unternehmensnetzwerk geteilt werden?
02.08.2013
Eines der Hauptziele eines Sozialen Unternehmensnetzwerkes ist es, den Wissensverlust in der Organisation so weit wie möglich zu verlangsamen und den Zugriff auf dieses Know-How zu beschleunigen. Von mehreren Unternehmen gemeinsam genutzte Social Tools ermöglichen ein fließendes Kommunizieren, Teilen und Aufbewahren von Unternehmenswissen. Die gesamte Organisation kann jederzeit leicht und schnell auf dieses Wissen zugreifen. Doch die of gestellte Frage ist, welche Informationen sollten geteilt werden und welche nicht? Eine Orientierung geben uns einige ...
 
Acht Merkmale der DNA eines sozialen Netzwerkers
01.08.2013
Soziale Unternehmensnetzwerke (SUN) spielen eine immer wichtigere Rolle für 2.0-Unternehmen. Das Konzept "2.0" beschreibt eine neue Art von Unternehmensaufbau, in dem Abläufe, Ideen und Wertschöpfung aus einem neuen Verhaltensmuster hervorgehen: Zusammenarbeit, Unterhaltung, Konnektivität, Kommunikation, ... Der Einsatz von SUN als Interaktionsplattform verändert das Verhaltensmuster von Berufstätigen. Sie müssen lernen, sich weiterzuentwickeln, indem sie ihre Tätigkeiten in einer Umgebung ausüben, die es vorher nicht gab. Unser Verhalten unterliegt ...
 
Social Remains Isolated From 'Business-Critical' Data
01.08.2013
Social data - including posts, comments and reviews - are still largely isolated from business-critical enterprise data, according to a new report from the Altimeter Group. The study considered 35 organizations -- including Caesar's Entertainment and Symantec -- that use social data in context with enterprise data, defined as information collected from CRM, business intelligence, market research and email marketing, among other sources. It found that the average enterprise-class company owns 178 social accounts and 13 departments -- including marketing, ...
 
Enterprise Social Platforms Should Keep Your Attention Longer than a 3-Year Old's Toy
01.08.2013
It's far too common. Employees start signing up for one of those freemium social platforms, posting messages like "hey I just joined the network," "this is cool, I'm excited to be on here," and then days, weeks later... Crickets. Conversations stop. This shouldn't happen. Period. On a worthwhile enterprise social network employees should find useful information from the get-go, but also stay engaged with it. In this presentation we'll show you what your enterprise social networking platform must have for it to be effective. ...
 
Mit internen Startups Social Business erfolgreich etablieren
01.08.2013
Social Business steht und fällt mit dem aktiven Beitrag dezentraler Treiber im Unternehmen. Ihre Initiativen zählen durch ihre Dynamik ebenso wie durch ihren Erfolg. Den Spagat zwischen dem dafür notwendigen Freiraum und zielgerichteter Steuerung bewältigt ein zentrales Projektteam am besten, indem es dezentrale Initiativen wie interne Startups managt - so dass sie weitgehend selbständig, aber nicht sich selbst überlassen bleiben. Doch der richtige Mix ist in der Praxis schwer zu finden. Was kommt, nachdem die soziale Plattform technologisch bereit ...
 
Social Business Needs Culture Of Open Leadership
01.08.2013
Social is less about the technology and more about people making the right connections with one another. Are you making this happen for your company? What if you could have more meaningful work? What if you felt more connected to your organization's purpose? What if the CEO of your organization responded to your recent blog post about an innovative new product? What if that idea was your company's next big thing? For social business to thrive, open leaders must step up, people need to connect, and innovation should be allowed to flourish. ...
 
Why Social Employees Follow Social Executives
01.08.2013
With the movement toward social business models currently underway, how can executives not only get their employees to use social media, but to use it for the benefit of the organization? For our upcoming book, The Social Employee: How Great Companies Make Social Media Work, Mark Burgess and I interviewed several leading companies to learn about their social adoption process and how these changes affected their workforce. Companies such as Southwest Airlines, AT&T, Dell, Cisco, IBM, and Domo each had unique solutions to the social media puzzle. ...