#socbiz
Curated hints on Digital Transformation, Enterprise 2.0, Enterprise Social Networks, Social Intranets, Social Collaboration, Knowledge Management, HR 2.0, ... and all the rest
Dr.-Ing. Carsten Rose – Effective: 31.07.2013

Archive 07/2013

Social Business Digest by caro - Archive 07/2013
Slow adoption of social business is a failure of leadership
31.07.2013
I've had several encounters with CEOs recently. When the subject of social media arose, the reactions generally ran from mild interest to dismissal. One, when asked if the block on employee access to social networks could be removed, delegated the response to an IT executive, adding that social media was really something geared toward the young and that not everybody could be counted on to use it responsibly. The uneven adoption of social media is, by and large, a failure of organizational leadership. Boards of directors and the C-suite in many organizations ...
 
Internal Social Networking - Five Rules of the Road
31.07.2013
There is one question that consistently floats to the top of my conversations with organizations looking to develop or enhance their employee communications strategies: How do we address the blurring lines between the way people communicate in their personal and professional lives? Our personal communications habits have changed, and that impacts how we want to communicate in the workplace. We expect more transparency, an ability to ask questions and provide feedback in real-time and build communities with others who share our interests. This is why ...
 
Are You on Board with Social Business?
31.07.2013
Social business holds vast influence, and it growing at a fast clip. Social business practices are vital to success in online marketing, because the world has gone social. Social media is constantly evolving--as are social business best practices; business entities and marketers need to be committed to ongoing social learning in order to stay in the game. Content is at the heart of social business; content marketing is absolutely required for success. Any business or organization with an online presence can benefit from content marketing. High-quality ...
 
Social Business: It's time for employee advocacy
31.07.2013
Social business is currently in the mainstreaming phase. Most companies have figured out that social media can help build consumer relationships, especially when integrated with marketing campaigns. However, social media marketing still falls short when brands fall back to a stance of being a monolithic logo that communicates in corporate-speak. Recent kerfluffles involving Chipotle and Bank of America demonstrate just how much consumers dislike being reminded that there's actually a wizard behind the curtain. Fewer companies have embarked on the aspect ...
 
Enterprise 2.0: der Wandel von Unternehmen zum Social Business
31.07.2013
Als ich 2006 begonnen habe, mich mit der kommerziellen Nutzung von Social Media zu beschäftigen, gestaltete sich die Situation ähnlich wie heute beim Thema Social Business. In den Unternehmen herrschte Skepsis ob der messbaren Erfolge bei der Nutzung von Social Media. Horrorszenarien wurden beschworen, wie beispielsweise die ungefilterte öffentliche Kritik, derer man sich stellen muss oder Mitarbeiter, die sich auf den eigenen Kanälen über das Unternehmen beschweren. Der Sinn und die Wirtschaftlichkeit von Social Media in der Unternehmenskommunikation ...
 
CEO vs. Gangster - Who Would Benefit More from a Private Social Network?
30.07.2013
Organizational heads exist on all sides of the law. On the one hand you've got the c-level executive of a global corporation, and on the other, the gentleman like Al Capone, Frank Costello and yes, even the Hollywood glamorized Tony-Soprano types. Both manage a complex organization of individuals and build relationships with an "If I provide for you, you provide for me"-type foundation. Both are willing to take risks, maintain a level of coolness under pressure, and are concerned with results. And both wear suits and chomp on cigars, to play out the ...
 
The future is podular
30.07.2013
One of the most difficult challenges companies face today is how to be more flexible and adaptive in a dynamic, volatile business environment. How do you build a company that can identify and capitalize on opportunities, navigate around risks and other challenges, and respond quickly to changes in the environment? How do you embed that kind of agility into the DNA of your company? The answer is to distribute control in such a way that decisions can be made as quickly and as close to customers as possible. There is no way for people to respond and adapt ...
 
Building Enterprise 2.0 on Culture 1.0
30.07.2013
JCintra, our Intranet Wiki, has seen incredible levels of adoption and participation, with a positive impact on the way information flows in our organisation. Over 18 months, JCintra amassed 23,335 content contributions from 239 (~70%) people. The number of contributions per month continues to increase steadily. But, JCintra continues to function as an incredibly easy to use Intranet, rather than as a genuine Wiki. In fact, 85% of our 3000 pages only have one contributing author. (Interestingly, this behaviour occurs even at Atlassian, who build Wiki ...
 
Knowledge is an infinite resource you achieve through collaboration
30.07.2013
Most organizations today struggle to effectively manage their rapidly growing volume of vital corporate knowledge. Enormous amounts of useful information is being trapped in information silos, such as email inboxes. And many companies have a limited understanding of organizational expertise or talent because the right information either is not collected, or not available to the right people at the right time to make the right decisions. On top of all this, knowledge is also being lost when employees decide to leave the company. On the other hand, organizations ...
 
The 12 Habits Of Highly Collaborative Organizations
30.07.2013
by Jacob Morgan When it comes to the future of work and collaboration I've worked with and researched hundreds of companies. Collaboration is indeed a top priority for many business leaders but knowing what makes organizations successful can be a tricky thing. After all no two companies are like and their strategies and technologies can be quite different. In addition collaboration initiatives come from different departments with different budgets, they have different uses cases and corporate cultures, and different approaches, goals, and measures of ...
 
5 Leadership Secrets Of Collaboration Success
30.07.2013
To see what happens when people don't work together, look no further than Washington, D.C. Instead of pooling their talents for a common goal and the common good, Congress is mired in gridlock, recrimination and petty squabbles. And nothing is getting done. Sound like your workplace? I hope not, because if your company is as dysfunctional as D.C., Chapter 11 can't be far behind. The fact is there is nothing more important to leadership and organizational success than collaboration. It exponentially increases the odds of amazing things happening. But ...
 
CEO Social Mindset: 25 Tips for a Healthy Social Business Mindset
30.07.2013
Attitude and mindset are often the key to success in life. With the right mindset you can learn new things, take on mountains, lead teams to success and accomplish more than you ever dreamed possible. Becoming a social business is no easy task. It's going to take smart thinking, dedication, teamwork, integration, getting real with the skeletons in the closet, and a "can do" attitude. The social ecosystem is still evolving. Acknowledging that change is the only real guarantee is a good first step. If you are seeking benefit from social media but are ...
 
Enterprise Social Network pre-implementation task list
30.07.2013
These are five things to consider before implementing an enterprise social network collaboration solution. Gartner predicts that Enterprise Social Networks (ESNs) will become the primary collaboration channel for many businesses. Also, according to Gartner, through the year 2015, 80 percent of social business efforts will not achieve the intended benefits due to inadequate leadership and an overemphasis on which technologies are needed. If your company is considering implementing an ESN, here are five important tasks to finalize during the planning ...
 
Groups in Enterprise Social Networks
30.07.2013
We have recently published our latest study into Enterprise Social Networking, this time looking at how communication proliferates at the micro-level with a focus on the role of groups in large ESNs. While you can download the full report below, I wanted to share some of the findings here (more to come over the next days). One thing we did in our study (which again is based on the Yammer network of Deloitte Australia) is compare communication threads in the 'All network' stream with those in a select number of well frequented groups in the network. ...
 
The Only Employee Segment That Matters is the One Called Me
30.07.2013
When organizations set about to segment their employee populations, they often begin with the familiar demographic groups: Matures, Boomers, Gen X and Millennials. Then they try to pinpoint the behavioral differences of employees across these segments. The goal is to educate managers about how age differences influence workplace attitudes and behaviors. The problem is that managers don't lead segments - they lead individuals. Every one of us, regardless of when we were born, are part of Generation Me. And the message from Generation Me is this: don't ...
 
While most companies weren't looking, social business remade the economy
30.07.2013
by Dion Hinchcliffe Summary: Although many companies today are struggling to apply social media to the way they operate, a successful new crop of 'collaborative economy' startups seems to show that traditional business will be fundamentally transformed instead. The evidence has been steadily seeping into the edges of business thinking for years: The online world has clearly and systematically changed the rules of business, and companies must adapt or risk irrelevance. This often seemed self-evident to many of us, even if the ranks of the Fortune ...
 
Enterprise 2.0 and Social Business: the end of denial?
30.07.2013
by Bertrand Duperrin While many people are questioning the actual impact of Social Business and Enterprise 2.0 projects, while it seems we've reached a crossroads, the Social Business Forum I attended in Milan last month was the occasion to see a change in discourses. What is not surprising because that's things I've been used to hearing in the backstage for a couple of years, discourses converging towards the need for a takeover and approaches more focused on business and less on a "care Bears" philosophy. What has changed, as some speakers confirmed, ...
 
Why We Still Don't Collaborate Well in Businesses
29.07.2013
[...] You already have all the tools you need to collaborate. What you lack is the will, leadership and culture to do so. If people want to collaborate, they can do so with or without the latest tools. Give me a group of people eager to collaborate but with no technology in hand, and we can do a fantastic job of collaborating with nothing more than time spent communicating with one another while taking notes on pencil and paper. However, if you give me a group of people unwilling to collaborate or who do not see such collaboration modeled by their leaders ...
 
Enabling the Collaborative Enterprise
29.07.2013
by Michael Fauscette Building a collaborative enterprise is about a lot more than just some new software tools, it's about fundamental changes to culture and behavior, and let's face it, changing culture or behavior is not easy. There are, in my opinion two key questions to answer when you start thinking about enabling the collaborative enterprise. The first is how do you create a culture where employees feel that working in a collaborative way, using enterprise social networks and other tools, is the "right" way to do business and secondly, what kinds ...
 
Digitale Empathie: Voraussetzung für erfolgreiches Leadership 2.0
29.07.2013
Das Thema Leadership 2.0 ist in den vergangenen Monaten verstärkt in der Wahrnehmung von Unternehmern und Führungskräften angekommen. Immer häufiger spreche ich bei unseren Beratungsprojekten mit Menschen in Führungspositionen darüber, welche Auswirkungen der Paradigmenwechsel in der Kommunikation auf ihre eigene Rolle hat. Die Bereitschaft zu einer neuen Führungskultur ist wichtige Voraussetzung für die notwendigen Veränderungen im Unternehmen. Dies wird inzwischen auch von traditionellen Unternehmen erkannt, die nicht "online" als Kerngeschäft betreiben. ...
 
Northwestern University proves value in social knowledge management
29.07.2013
A six-month field study by Paul Leonardi at Northwestern University aimed to prove that an enterprise social network can dramatically boost a company's ability to find expert knowledge inside. Paul Leonardi, a professor in Northwestern University's School of Communication and Kellogg School of Management conducted a quasi-natural field experiment. His goal was to test the effectiveness of the company's newly adopted social networking tool in a major financial organisation. I contacted Leonardi to learn more about the nature of the study and key ...
 
Can Companies Use Social to Build Internal Culture? Yes!
29.07.2013
The secret is out. The arrival of Social tools and networks is fundamentally changing every aspect of how organizations deal with customers, partners and community. And the way a company builds and maintains its culture as it grows is no exception. The question that we at Sprinklr are trying our best to answer is... how? What culture-building activities must evolve because our employees are full-blown members of the consumer-empowered society? Let's look at Sprinklr as a case study: Instilling Culture During Hyper-Growth Institutionalizing Culture... ...
 
Open Innovation - Goliath trifft David
29.07.2013
Hierarchien werden nicht verschwinden. Und dennoch bleibt den Großen nichts anderes übrig, als sich zu öffnen - sonst holt der Wandel sie ein. Lothar Lochmaier führt aus. Um bis zum Ursprung eines Problems vorzudringen, empfiehlt es sich gelegentlich, direkt an der Begriffsdefinition anzusetzen. So auch beim Begriff Innovation. Laut Wikipedia soll darunter nicht der Abklatsch des Althergebrachten verstanden werden, sondern tatsächlich eine neue Erfindung oder Idee, die unsere Wirtschaft und Gesellschaft verändert und weiterbringt. Im genauen Wortlaut: ...
 
The other debt organizations may die of: the trust one
29.07.2013
by Bertrand Duperrin Summary: Trust is the fuel that will power new forms of work and management and make change possible. But trust can't be mandated and has to we won over time. In fact, it's being lost, day after day, for decades by actions that look anecdotical for organizations but are meaningful to employees who feel belittled and considered as poorly responsible, unworthy of trust and unable to understand the challenges at stake. The trust deficit is very actual and costs a lot to organizations every day, not mentioning it makes changes hard ...
 
The Real Power of Enterprise Social Media Platforms
26.07.2013
The bottom line: the most important impact of social media technologies comes from who -- and what -- they empower, not just the information they exchange. Do organizations appreciate and understand that these tools put them in the "empowerment" and not just the "better communications" business? [...] An unusual -- and unusually rich -- funding opportunity inspired researchers at MIT and several other top-tier research institutions to improvise a comprehensive multi-media proposal on a tight deadline. While the schools' own IT infrastructures and ...
 
Wer ist in den Unternehmen für Enterprise 2.0 und Social Business verantwortlich?
26.07.2013
Eine Vielzahl an Studien der vergangenen Jahre beschäftigt sich mit der Frage wer die Treiber bei der Einführung von Enterprise 2.0 sind bzw. welche Bereiche Web 2.0-Technologien nutzen. Typische Fragestellungen nach den Treibern sind: Von wem geht die Initiative für Social Collaboration aus? Wer im Unternehmen ist für das Thema Enterprise 2.0 bzw. Social Business hauptverantwortlich? In welcher Abteilung ist das zentrale Koordinationsteam für solche Initiativen anzutreffen? Wer unterstützt am häufigsten die Integration von sozialen Techniken in Geschäftsprozesse? ...
 
The way to engage employees is to disengage management
26.07.2013
Gallup studies have shown that employee disengagement has held level for ten years. There is variability geographically, and more critically, the companies with the highest levels of employee engagement are 60% more likely to be in the top quartile for overall "business health", according to McKinsey studies. What's jumping out at me is the fact that disengagement is level over a ten year time frame. Yes, companies may change their standings, but as a business community only three employees in ten is actively engaged at work. Therefore one or more of ...
 
Warum HR im Thema Social Business vorangehen sollte
26.07.2013
von Stefan Pfeiffer Das Thema Social Software ist unterdessen in vielen Unternehmen angekommen. Immer mehr sinnvolle Einsatzgebiete, deren Nutzen auch bewertet werden kann, werden identifiziert und rechtfertigen so die Einführung von Lösungen. Treiber sind nach meiner Wahrnehmung sehr oft IT-, manchmal Fachabteilungen. Viele IT-Leiter haben erkannt, dass Social Software ein Gebiet ist, in dem sie sich profilieren und auch ihre Bedeutung im Unternehmen verteidigen können. Und Fachabteilungen - von Marketing bis Produktentwicklung - werden von ihren ureigensten ...
 
Social Media Guidelines: Orientierung oder Korsett?
26.07.2013
Social Media Guidelines werden in vielen Unternehmen ähnlich behandelt, wie die Regeln zum Verhalten im Brandfall: Sie sind notwendig, werden hin und wieder ins Gedächtnis gerufen und auch mal aktualisiert, insgesamt jedoch als notwendiges Übel gesehen. Das ist jedoch in beiden Fällen ein fataler Fehler. Während die Konsequenzen bei der Regeln für das Verhalten im Brandfall hoffentlich nie eintreten, sieht das bei Social Media Guidelines schon etwas anders aus. Ihre Auswirkungen sind in der Regel in der täglichen Unternehmenskommunikation spürbar - ...
 
Guiding executives through the era of social media
26.07.2013
Some leaders blog; others tweet. But many CEOs are hesitant about dipping their toes into the transparent world of social media. Read how communicators can help them see the potential. My business contact and I were discussing a recent BBC article that explored executives' use of social media. Embedded in the story was a pertinent quote from Rupert Soames, chief executive of mobile power-plant company, Aggreko. Soames, still unsure about joining the social media bandwagon, commented: "I think my first question as chairman, if I found the CEO regularly ...
 
One inbox to rule them all?
25.07.2013
[...] Now when I come in to the office (or more likely shortly after I wake up) I scan through the following: work e-mail, private e-mail accounts, Twitter, Facebook, Teamworks (UNDP's internal social network), the Coordination Practice Network, our office Intranet, Feedly (for my RSS feeds both news and blogs I follow). Less regularly I also check LinkedIn, my old UNICEF e-mail (yes I still get messages there), KM4Dev, Zunia and a whole host of other networks and communities I signed up for at one time or another. And that's not to mention text messages, ...
 
Social Collaboration: Erwartungen und Lösungen
25.07.2013
Hunderte von Wünschen und Erwartungen, Tausende von Tools, Tausendundeine Lösung. Kurz gesagt, Entscheidungsträger, die sich den veränderten Realitäten am Arbeitsplatz anpassen und die Grundlagen zur Online-Zusammenarbeit setzen wollen, können im Urwald von Wünschen und Wahlmöglichkeiten rasch den Überblick verlieren. Je größer die Organisation ist, desto mehr Interessenvertreter gibt es und desto mehr Wünsche werden formuliert - ergo: desto schwieriger wird die Entscheidung. Oder etwa nicht? Kommunikation ist das Schlüsselwort jeder Zusammenarbeit. ...
 
Wirksames Change Management für Enterprise 2.0-Projekte
25.07.2013
Ende des letzten Jahres haben die Analysten von Gartner die Enterprise 2.0- und Social Business-Szene aufgeschreckt. Sie stellten die Prognose in den Raum, dass in den nächsten drei Jahren 80% der Unternehmen mit ihre Social Business-Initiativen nicht die beabsichtigten Ziele erreichen werden. Die Pressemitteilung machte im "Stille-Post-Modus" schnell die Runde, und am Ende kam heraus (und davon kann man sich selbst schnell durch googlen überzeugen), dass "80% aller Enterprise 2.0-Projekte scheitern werden", weil die "meisten Social Media-Initiativen ...
 
Social Collaboration: Die Deutschen sind besser als sie meinen
25.07.2013
Es könne nicht angehen, dass deutsche Unternehmen im europäischen Vergleich bei der Nutzung und dabei auch bei der Realisierung der Vorteile hinter den Nachbarländern liegt, bloggt Winfried Holz, CEO von Atos Deutschland. Holz der das Zero E-Mail-Projekt von Atos am eigenen Leib täglich erfährt, weiß welche Chancen sich die deutsche Unternehmenslandschaft entgehen lässt. Vor einigen Wochen hat Pierre Audoin Consultants (PAC) als erstes Analystenhaus eine Vergleichsuntersuchung zum Thema Social Collaboration in Deutschland, Frankreich und Großbritannien ...
 
Should Your CEO Be On Social Media?
25.07.2013
In today's social world organizations are using social channels to communicate with their customers and prospects. Even C-Level executives should leverage social media. Social media has taken the world by storm. Organizations have recognized that social media presents a great opportunity to interact with customers and prospects, getting crucial information that can help the brand foster better and more personalized relationships. While many organizations have either already built a robust social media strategy or are rushing to build one, social media ...
 
5 Ways Your Collaboration is Going Wrong
25.07.2013
Getting the most out of each employee is an essential facet of modern leadership. In a knowledge age it makes complete sense to ensure that your employees, and indeed external stakeholders, are pulling in the right direction and working effectively together. It's sadly the case however that many collaboration efforts fail to achieve the results expected of them (assuming that is that most have a measurable ROI in the first place!). Earlier this year for instance, Gartner revealed that 80% of social business projects fail to achieve the results they ...
 
Social Literacy as a Competitive Advantage
25.07.2013
Social literacy refers to knowing how to use social tools and platforms to find and gather information, share thoughts, and generate discussion. For businesses this has already generated massive opportunities to better connect with customers and other stakeholders as well as improve the general perception of their brand. What has largely been ignored is the potential of socially literate employees who use these tools and services to increase their own competence and thus the competence of the business. The benefits outweigh the concerns While there ...
 
Do you know why collaboration really matters?
25.07.2013
There are numerous reasons why collaboration matters. Saving costs is one, for instance by lowering travel expenses. Increased productivity is another. And then there's the fact that the ability to collaborate often comes from within the organization and your workers in these days of consumerization and BYOD. Hundreds of analysts and reports look at all the benefits of collaboration and that's a good thing. It's important to look at all aspects of collaboration, the technologies, the impact on all areas of the business, etc. However, sometimes it's ...
 
5 Reasons Enterprise Social Networks Are Awesome
24.07.2013
The way we do business is rapidly changing and unless your organization is willing to keep up with the times, they're going to be left in the dust. Change is something that doesn't come easily to large organizations, or those that are wary of new technologies. If you are trying to convince your leadership to start using an Enterprise Social Network (ESN), feel free to share these five reasons we think ESNs are awesome. It is said that employees spend up to 9 hours of their work week managing their email. Save yourself, and others, time by using social ...
 
Collaboration and Communication Revamp How We Work
24.07.2013
As the digital age unfolds, it's increasingly clear that communication and collaboration are at the center of organizational success. The ability of employees, business partners and customers to interact across technologies and channels increasingly determines whether an enterprise flourishes or flounders. "The dynamics of business are undergoing significant change," observes David Nichols, IT Transformation Leader for the Americas at consulting firm Ernst & Young. Harness the Power of Data Visualization to Transform Your Business Download ...
 
Bridging the collaboration silos
24.07.2013
Most companies recognise the promise of the collaboration cloud, an environment where telephony, messaging, video and document sharing are seamlessly integrated. The problem is, most companies are encumbered by legacy infrastructure that is managed by different divisions and business units. A cloud-based solution opens up opportunity for a far more centralised approach to managing companies' communication infrastructure. The question is, is that feasible given the way many companies are organised today? How do companies make the transition to the collaboration ...
 
All things to all people
24.07.2013
by Harold Jarche It was reported that only 2% of social sharing happens on Google Plus (G+). I too, do not share much on G+. I recently posted on G+ that it did not fit in with my professional use of social media, even though discussions are often fun, interesting, and informative. That G+ post I made now has 52 comments, more than any post on this blog has had. In that post, Jeff Roach described G+ as "a network that looks like Facebook (media rich) but functions more like twitter (streams etc) but is more friendly to conversations and sharing than ...
 
Companies Lacking Social Media Maturity in Eyes of Employees
24.07.2013
Despite a growing acceptance of the importance of social business, 52% of business professionals would rate their company 3/10 or less in terms of social media maturity. MIT Sloan Management Review, in collaboration with Deloitte, surveyed 2,545 business professionals in 99 countries on the subject of social business. Their findings showed a clear shift between 2011 and 2012 in how social technologies are viewed in a business setting (view the full infographic below). The perceived importance of social business grew across all industries, with noteworthy ...
 
Is it really impossible to have only one social network in the workplace?
23.07.2013
by Bertrand Duperrin Summary: Even if implementing a single platform has a lot of good sides and is the best way to do things, it's not the easiest one. As a matter of fact, businesses, when they decide to take the leadership, come years after many local initiatives have started and, moreover, it's sometimes politically impossible to make previous programs converge without a minimum of courage... what looks like the situation we have already know with intranets and from which no lesson has been learned. But a compromise seems possible provided interoperability ...
 
Experton Group stellt Reifegradmodell für Social Collaboration vor
23.07.2013
Aktuell beherrschen vier Themen die öffentliche Diskussion innerhalb der IT-Welt. Dies sind Cloud Computing, Big Data, Mobility und Social Business. Es scheint beinahe so, als ob es rechts und links keine zentralen - und relevanten - Themen mehr. Dieser Eindruck kann aber auch damit zusammenhängen, dass diese vier zentralen Themen auf eine breite Masse anderer Organisations- und IT-Themen einzahlen. Wird das Thema Social Business genauer betrachtet, und hier die Facette des Social Collaboration in Unternehmen, wird schnell sichtbar, dass es sich nicht ...
 
The Feature Adoption Framework for Social Collaboration
23.07.2013
by Jacob Morgan One of the things that organizations need to consider when rolling out a social collaboration platform is how various features will impact or affect adoption. Most platforms today have dozens of features but should organizations roll them out all at once? That can certainly be one approach. But another approach which I find to be more effective is to roll out the features gradually based on their value and how they can help improve employee adoption. In fact, looking at adoption from a technology or features perspective is something ...
 
Road to enterprise 2.0: changing behaviors (only) is neither enough nor perennial
23.07.2013
by Bertrand Duperrin Summary: The switch from a traditional organizational model to enterprise 2.0 or social business needs a change in behaviors. This evolution often needs specific actions toward individuals to convince them to change the way they work. But is it sufficient and perennial? It seems that the answer is "no". Behaviors are determined by outside elements that impose themselves to employees in the context of work. Any action aiming only at changing behaviors will fail one day or the other. Solutions that work on the social web where systemic ...
 
Email Stinks - Embrace Social in the Workplace Instead
23.07.2013
Would you like to receive less email? I'm guessing the answer is yes! Email remains the work communications medium of choice because of its ubiquity, and ease of use. But in many cases, internal collaboration would be better done elsewhere. The Problem: Apart from the sheer volume of email we all get, where else does it fall short? It's really bad at group communications, and given we all now work in groups, that's a significant drawback. Sure, I can CC other people in, but it's easy to forget to hit Reply All - it only takes one person in the chain ...
 
Study: Social Business Strategy - Vision, Purpose and Value drive a new era of digital engagement
23.07.2013
by Brian Solis In an era when media is largely created and broadcast by the few to the many, social media emerged to facilitate the co-creation of media in addition to creating it. While difficult to trace its origins, the philosophy of social media dates back to the mid-1990s. It wasn't until the mid 2000s however, that businesses would encounter the idea of a new medium where brand democracy prevailed over brand dictatorship. Suddenly the voice of the customer took on an entirely new meaning and the promise of customer-centricity and engagement was ...
 
7 Elements Of A Successful Social Business
23.07.2013
by Vala Afshar Social software and tools have made cross-functional collaboration easier than ever before, but beware cultural and philosophical barriers. What is the common thread in the following statistics? Thirty-six percent increase in brand awareness, 66% less time to bring products to market, 20% improvement in customer conversions, 15% increase in successful innovations and new ideas? Answer: These are just some of the quantitative results attributed to becoming a social business. With dramatic benefits like these, why aren't all businesses ...
 
What If Social Media Didn't Have ROI?
23.07.2013
ROI, simplified ROI. These three letters make Boardrooms question everything; make department heads scramble to justify everything; and make many a marketer tremble. But it's a simple mathematical equation this ROI (return on investment). ROI = ( Profit - Cost ) / Cost That's it... Now, whether you are a mathematical genius, an accounting wizard, or an InDesign magician, the basic tenet of ROI is that it is a percentage. It's a rate. It explains the rate of return that you got from whichever activity it is you are evaluating. The short and long of it ...
 
OMG, its culture change time
23.07.2013
by Dave Snowden If in doubt, blame the culture seems to be a golden rule in consultancy and management alike. And of course once blame has been allocated we end up with a visitation from the cultural change specialists with their tool kit of communication plans, key drivers, motivational posters, games and the like. It's a form of aversion therapy really, change now or we'll put you through a re-education programme. So given that its refreshing to see Quentin Millington, one of the priesthood, express a degree of reservation about the whole ...
 
Knowledge Is Power: The Problem With 'Social'
23.07.2013
[...] Despite the gold rush and hysteria for all things "social" there's confusion and disagreement over the definition of many of the concepts, there is little reliable evidence that investments in "social" deliver any business value at all, let alone to support the hysterical claims made by some people, and no one seems able to provide a coherent explanation how or why "social" works. [...] These reports fall short of the standards for genuine research. There is no clear explanation of the data collection methods used, the sources of the data, or ...
 
It's time for social media to grow up
22.07.2013
by Brian Solis It's about time that social media and social business grew up. When Charlene Li, my colleague at Altimeter Group, and I ask strategists what their social business approach looks like, we usually get the following response: "Oh yeah, we're on Facebook." The conversation continues apace: Twitter account: check. YouTube videos: yup. Strategic plan: Sure, we've got a content calendar for the ?next six months. Metrics: Engagement of course, likes, retweets, views. ?We're all set. But that isn't a strategy -- it's a series of tactics masquerading ...
 
Should we stop trying to measure ROI on Internal Communications?
22.07.2013
This question was asked recently on the IoIC LinkedIn Group, and attracted a lot of discussion. Firstly, is it actually possible to measure your return on your internal communications investment? Are we deluding ourselves if we believe that we can actively quantify a real benefit - and place a price on it? Samantha Wright of Em(ic) started the debate off: "It's a question that might upset the sensitivities of many internal communication and employee engagement professionals. Surely the default answer has to be a very definitive 'no'. "Or should it? ...
 
Social Business is No Longer Optional
22.07.2013
As we look forward, one thing is clear -social business is no longer optional. From driving innovation, to providing essential client experiences, to enabling a dynamic and productive workforce, organizations are realizing they need to craft a social business strategy. Even companies that have committed to using social technologies realize they are just scratching the surface in terms of the power of social business to transform the employee experience and the client/partner experience. They see the potential of tapping big data and turning that information ...
 
Today's enterprise collaboration landscape: Cloudy, social, mobile
22.07.2013
by Dion Hinchcliffe Summary: While the focus has shifted over the years, as have the vendors, the enterprise collaboration space finally looks a lot more like today's digital world. If you looked back at my lists five - or even closer to 10 years ago - you'd see a few of the same players, but a lot less maturity and certainly a different focus when it comes to enterprise collaboration. On-premise used to rule, and social features were bolted on - often awkwardly - on top of existing content and document management capabilities, if they even ...
 
An organizational knowledge-sharing framework
22.07.2013
by Harold Jarche There is a lot of knowledge in an organization, some of it easy to codify (capture), and much (most) of it difficult to do so. Understanding how best to commit resources for knowledge-sharing should be in some kind of a decision-making framework that is easy for anyone to understand. This is a first attempt to do that. [This post is a follow-up from my building institutional memory post]. Brian Gongol made an interesting observation on three categories of institutional memory. Decision memories are probably the most important, and likely ...
 
Why social networks are better than emails for enterprise collaboration?
22.07.2013
If you decide to share a link to this post with your friends or colleagues, would you send them an email? Or would you share it on your favorite social network? Email has created an overload of unnecessary communication, Per Radicati Group on average, corporate email users send and receive an estimated 117 emails per day today. With this vast number of messages demanding our attention, email clients haven't adapted to the increase in traffic, leaving inbox's full of messages that are ignored due to a lack of workflow management capabilities. This information ...
 
Sozial im Firmennetz mit Enterprise Social Media und Social Business Network
22.07.2013
Beim Außenauftritt bedienen sich Unternehmen öffentlicher sozialer Netzwerke. Doch die firmeninterne Kommunikation lässt sich hierüber nicht gesichert abwickeln. Doch mit Social Media lässt sich auch im Haus effektiv kommunizieren. Soziale Netzwerke, allen voran Twitter und Facebook, haben auch die Kommunikation von Unternehmen grundlegend verändert. Die neuen Varianten der Kontaktaufnahme, des Austauschs und der Pflege von Verbindungen und gemeinsamen Interessen, hat sich im privaten Umfeld als Kommunikationsform bei rund anderthalb Milliarden Menschen ...
 
7 questions you'll face as you modernize your company
21.07.2013
by John Stepper "Yes", I was thinking to myself, "I've been there." I was talking with two more large firms this week about modernizing work and they were sharing the challenges they're facing. One firm is considering buying a social business platform and the other wants to make even better use of the platform they already have. And for all of the many differences between the companies I see, it turns out we tend to face the same questions, in roughly the same sequence, time after time. As a company evolves, the questions shift from fear of the unknown ...
 
Removing the barriers that prevent employees from raising their voices
21.07.2013
The global economic downturn continues over the last five years has meant that businesses have had to work doubly hard to address market concerns as well as maintain employee engagement and confidence levels. It's meant that executive management and internal communications teams have been involved in an uphill battle to provide regular updates through internal newsletters, blogs, physical town hall meetings and virtual video conferences (to name but a few), and while these methods have been successful in disseminating information from the top down, ...
 
Stop the Guessing Game
21.07.2013
A majority of organizations suffer from the inability to locate invaluable knowledge and expertise within their organization. The knowledge they are searching for could be found in an already published piece of content or in their colleagues head. Either way, it isn't something that's readily available to them or searchable. There is a productivity loss when the same questions are asked repetitively and never stored to be referenced at a later date. Another arena that suffers from knowledge loss is when valuable employees retire. A lot of ...
 
You inspire people. Did you know? Do you know why?
21.07.2013
There's a guy at my work who is regularly an inspiration to me. I have to create lots of presentations and like to use infographics to present information intuitively and succinctly. Infographics make presentations more interesting and effective and can greatly assist decision making. For every new topic I need an infographic to suit... ... and every time I need a new infographic I search our intranet for this guy's name. Infographics are critical for my work. To me this guy is "Mr Infographics" so he is a great inspiration as I strive for success. ...
 
Let Your Employees Work Whenever, Wherever
21.07.2013
With more Gen Y workers in the workforce than ever before there is a demand for a different '9-5' work pace. They want a less traditional workspace and work schedule. With the help of our smart phones we are constantly connected, 24/7/365, so employees are flexible and are working when not at the office. Now we just need the same flexibility from employers. Here are a few, non-obvious, ways telecommuting can help: 45% of imported oil would be saved if you telecommuted half of the time GO GREEN! Telecommuting half-time would save 51 metric tons of carbon ...
 
Weird things keep happening since I've been using social media at work
21.07.2013
Some really weird things have been happening to me recently. Some really good things, but weird. I got asked to give a talk to 50 people the other day. That's new for a start. I was asked to talk about "How working out loud and social media at work has helped me." I decided to talk about some of these unusual but amazing things. "Being asked to give this talk is unusual for a start, and then... - I recently wrote to someone super-senior at work asking for some information. I really didn't expect a reply, but I got a mail straight back saying "Of course! ...
 
Collaboration isn't a technology, it's a behaviour
21.07.2013
Collaboration isn't a technology, it's a behaviour. Implementing one doesn't automatically make the other happen. So how does an organisation support behaviour change? Some things to consider: Think hard about the culture required. Map where you are currently. See the gap, share the gap. Behaviour change can be learnt as with any other skill. Once mastered it can be applied to any habit change. Encourage cross-silo conversation that includes many stakeholders. A high degree of trust is required, as is the right culture to embrace. As ideas ...
 
Six ways social media technologies can accelerate large-scale change
21.07.2013
Facebook, Twitter, YouTube, instant messaging, video conferencing, web meetings: These and many other collaboration and social media platforms are now an everyday part of people's lives around the world. They are also finding their way into enterprise communications and management strategies. But are these social media applications and technologies ready for an even greater challenge--helping companies and government agencies successfully navigate major business change programs? Companies struggle to be successful with such initiatives. According to ...
 
Siemens Announces Their Vision For Enterprise Collaboration
19.07.2013
Today Siemens Enterprise Communications publically announced Project Ansible, their vision for the next generation of communication and collaboration. Developed with support from Frog Design, Project Ansible is Siemens attempt to compete with enterprise collaboration platforms like Microsoft SharePoint, IBM Connections and Jive Software. Siemens is not the first vendor with a strong unified communication/call center heritage to dip their feet into the enterprise collaboration space, as Cisco (Webex) and Citrix also have similar offerings. Pricing is ...
 
PKM and competitive intelligence
19.07.2013
by Harold Jarche What's competitive intelligence? The Wikipedia says: A broad definition of competitive intelligence is the action of defining, gathering, analyzing, and distributing intelligence about products, customers, competitors and any aspect of the environment needed to support executives and managers in making strategic decisions for an organization. Several years ago I advised a client on how to develop a CI process: Start by asking questions internally and seeing what kind of answers you get. Use your existing social media tools to do this. ...
 
10 options for implementing a KM strategy
19.07.2013
Last week I had the pleasure of providing my final virtual webinar for the first of the UN's KM Online blended learning programme. Geoff Parcell and I have taken turns over the past 6 weeks. Last week the focus was on KM Strategy and Implementation, and we had an excellent interactive discussion about different options for implementation. Here's a shot of our discussion in action... So with particular thanks to Eric, Harald, Svetlana and Miguel who added some great ideas - here are ten different options for KM Strategy implementation. Top Down, Big ...
 
Akzeptanz von Social in Unternehmen - Erfolg ist planbar
19.07.2013
von Tim Miksa Wer sich ein Textverarbeitungsprogramm installiert, ist nicht automatisch gleich der nächste Thomas Mann. Auch die Einführung von Social Collaboration ist weitaus mehr als der Einsatz von Software, so Tim Miksa, CEO der netmedia in seinem silicon.de-Blog. Es gilt, die unternehmensweite Akzeptanz und Begeisterung der Mitarbeiter zu erreichen. Langsam wächst das Bewusstsein für die Bedeutung sozialvernetzter Zusammenarbeit bei Unternehmen. Viel zu lange wurde ignoriert, dass eine Revolution der Arbeitsweise mehr als notwendig ist. Vor 2-3 ...
 
Enterprise 2.0 and processes: what are we talking about? (and why...)
18.07.2013
by Bertrand Duperrin Summary: The business process issue recently burst into the enterprise 2.0 world. Sacrilege for some, pragmatic approach without which no value will be created for others, it seems we've reach a tipping point. But what are we really talking about? It's not about turning unstructured activities into processes but to make it serve processes without distorting it. Then, if we define process as a set of tasks that gives structures to production, it's important not to mistake what processes applied to some kind of activities should be ...
 
Building institutional memory, one story at a time
18.07.2013
Institutional memory, which I wrote about recently, is a mixture of explicit and implicit knowledge sharing. It can be as explicit as Harvard Business School's Institutional Memory site, or as implicit as the feeling one gets from a well-known local legend. A lot depends on what the organization wants to preserve. Is it how-to knowledge, like a trade secret formula, or is it certain practices and norms that define the culture? Or is it both? Each institution has to define this for itself. Implicit knowledge is difficult to share and is usually complex. ...
 
Creating an Open, Transparent Organization through Social
18.07.2013
It's not easy for executives to connect with employees, especially in larger organizations. It's difficult to be in touch with employees' thoughts, wants, and needs and employees may not share this information because they feel constrained by organizational hierarchies. Employees want to be involved in company decisions but may not feel comfortable expressing their opinions. When major company decisions and changes are relayed by out of the blue emails, this broadens the divide between the leadership team and other employees. Not only can social break ...
 
Four Ways To Get Your Employees To Care Like Owners
18.07.2013
A couple of weeks ago my wife and I took our five-year-old daughter to a friend's birthday party. At the gathering I met the owner of a budding local martial arts school. His passion for the art form and his business were contagious. He loved everything he was doing, but worried about the rapid growth of his school. As he added new locations, he was concerned about maintaining his hard won quality brand. For example, the owner has several employees, but still personally wipes down all his studio mats because no one else cleans them as well -- no one ...
 
In Business, Everybody Uses Social Media For Work; The Question Is How
18.07.2013
You can no longer segment your business customers into those who use social media for business purposes and those who do not. Why not? Because according to Forrester's newest B2B Social Technographics® numbers, fully 100% of business decision-makers use social media for work purposes. Other stunningly high numbers: 98% of business decision-makers are Spectators (they read blogs, watch videos, or listen to podcasts), 79% are Joiners (they maintain a profile on social networking sites), and 75% are Critics (they comment on blogs and post ratings and reviews), ...
 
Open Innovation 2.0: Evolution or Revolution?
18.07.2013
Many people recognize that Innovation is not just an imperative for economic and social progress but that it is an art and skill which underpins the progress and survival of the human species. With advances in global information and communications technologies, the process and practice of Innovation is evolving and morphing at a very rapid pace. Last decade Henry Chesbrough (2003) neatly conceptualized and described the idea of open innovation where ideas can pass to and from different organizations for exploitation. The EU Open Innovation Strategy ...
 
Social business study: Shifting out of first gear
18.07.2013
Key Findings Seventy percent of respondents to the 2012 global executive social business survey conducted by MIT Sloan Management Review and Deloitte believe social business is an opportunity to fundamentally change the way their organization works. Yet many companies face meaningful barriers to progress. In our 2013 report, we delve into why some businesses are reaping value from social business, and what is holding others back. The following are our key findings: Social Business Is an Immediate Opportunity The importance of social business is mounting. ...
 
8 guidelines for using your Internal Social Network
17.07.2013
Internal Social Networks enable organizations to improve productivity, managing your knowledge appropriately, sharing information and cooperating. Like all social networks, its use should be governed by some best practices or guidelines for use. Today we bring you 8 guidelines you should remember when using your Enterprise Social Network so you have reap all its benefits. They come from the whitepaper 'Best Practices in Enterprise Social Networking', published in collaboration with Socialmedia network. Transparency Communication Global Scope Open to ...
 
Four Ways To Make Enterprise Social Work
17.07.2013
Research shows that enterprise social software hasn't really worked - because it hasn't been enough about work. Facebook and other social networks are helping foster large, vibrant communities of consumers around the world. Companies are hoping to emulate that success within the organization to help employees work together more effectively. And the collaborative software market is growing fast, with 52 percent of organizations investing in enterprise social last year, according to Forrester Research. But the latest research shows that adoption of enterprise ...
 
Working out loud: a Social Age trait
17.07.2013
One recurring feature of the Social Age is the nature of working out loud: developing our ideas within our communities, sharing them before they are fully formed and getting the benefit from the wisdom of the tribe. That's the approach I've taken around Social Leadership recently, iterating from the first ideas around 'traits', through to 'behaviours' and, finally, 'curriculum', although that too is just a first draft. Yesterday was a good day: I met Bala-Murali, talking about social learning, John, talking about innovation and creativity, and Thomas, ...
 
Social Business Skills In High Demand
17.07.2013
Social media skills will soon be integrated into the day-to-day responsibilities of a growing number of roles, experts say. Social is becoming increasingly important in business, both in terms of external platforms such as Facebook and Twitter and in terms of social capabilities being integrated into traditional productivity applications. But can you bet your career on social? Will "social" be in your next job title, whether your role is in the marketing or IT department? There are many new positions popping up in response to the rise in the use of ...
 
Does your boss follow you?
17.07.2013
How comfortable would you be if your boss followed you on Twitter? I like my boss. I really do. I look up to her; I appreciate her advice; I wish her great success. But I don't want her to follow me on Twitter. I do want my boss to follow me on our internal social network tool though. Unfortunately she doesn't. I'm doing a lot of my work 'socially' now. Conversations about work that used to happen in private emails are now often open to all colleagues. Discussions that used to happen in silos now receive helpful input from multiple departments. I'm ...
 
We're Halfway Thru 2013 and Here's the Latest on Social Business
17.07.2013
Big data, mobile, social - all in the cloud. That's been the big buzz for the last year or so. Social Business is the next big thing - the Six Sigma of our time. Everyone's on board - from IBM to Oracle to Cisco to Salesforce.com to Igloo Software... everyone's got a horse in the race. Here's where we are: Social business should be thought of in two ways: External facing social business would include Corporate Communications, Customer Relationship Management, Public Relations, Marketing Communications, Branding, Reputation Management. ...
 
Collective Sensemaking: How One Organization uses the Oscillation Principle
16.07.2013
Kessels and Smit (K&S) is a consulting firm that makes use of Collective Sensemaking to continually learn how to be more effective as a company, serve their clients better, help and support each other, and find and engage in interesting client projects. [...] K&S was founded in 1996 by two education scientists, Joseph Kessels and Cora Smit, who after earning their PhDs, worked for several years for a small company that produced teaching materials for schools and businesses. They found they did not like working for an organization that directed ...
 
One More Time: IDC Names IBM the Leader in Social Software - Again
16.07.2013
We have all seen the power of being a social business. Employees share information with each other. Companies talk to customers. Businesses connect with their employees. Every day our clients tell us how being a social business has made them a smarter business that's better armed to turn this new environment into a competitive advantage. Now, once again IDC has recognized IBM's leadership in this space. IDC ranked IBM No. 1 in worldwide market share for enterprise social software. According to IDC, the worldwide enterprise social software market segment ...
 
Interne Kommunikation - 6 Faktoren damit es besser zwischen IT und Business funktioniert
16.07.2013
Die Bedeutung der Information Technology (IT) ist sehr hoch und es ist kaum vorstellbar, dass zukünftig irgendetwas auch noch ohne funktionieren wird. Somit bleibt und wird IT zum Erfolgsfaktor für das Unternehmen und Unterstützer der Fachabteilungen. Soweit die wünschenswerte Theorie. Neu gegründete Datensilos a la Dropbox & Co. zeigen ein anderes Bild. Das Business wird immer ungeduldiger, wenn es um die Nutzung der IT Infrastruktur geht, damit Kundenprojekte durchgeführt werden können. Da entsteht ein weiteres Chaos 2.0 neben den bisherigen Informationswildwuchs, ...
 
Social-Tools statt E-Mail sparen 30 Prozent Zeit
16.07.2013
Neun von zehn Entscheider erachten den Nutzen von Social Business als messbar: Mitarbeiter sparen 30 Prozent mit dem Beantworten von Nachrichten, wenn sie Social-Tools statt der E-Mail verwenden. Das geht aus einer Studie von McKinsey hervor. Ob Social Media ein ernstzunehmendes Thema sei oder nur Hype - darüber lässt sich trefflich diskutieren. Laut der Studie "Evolution of the networked enterprise" von McKinsey können IT-Chefs den Nutzen von Social Media mittlerweile quantifizieren. In der Gesamtbetrachtung kommt McKinsey jedoch zu dem Schluss, es ...
 
The New Standard for Evaluating Enterprise Software is How Consumer Grade It Is
16.07.2013
It's no secret that much of modern day enterprise software (specifically around collaboration) is being modeled around consumer web software; and there's good reason for that. When we think of platforms such as Twitter, Facebook, Linkedin, or (insert company here), we associate them with things such as ease of use, access on any device, connecting with and finding people and information, building communities, and engagement (and I'm sure many other things). But, when we think of enterprise software those are pretty much the exact opposite things we ...
 
Predicts 2013: Social and Collaboration Go Deeper and Wider
16.07.2013
Here we look at social software and collaboration using key predictions, and identify issues that will impact buyers and providers of the technology. IT and business leaders should use this report to anticipate how these trends will evolve, and to factor our recommendations into 2013 plans. Key Findings Enterprise social networks will become the primary communication channels for noticing, deciding or acting on information relevant to carrying out work. Most clients Gartner speaks with are captivated by social technologies and underestimate the organizational ...
 
Don Tapscott: We Need Fundamental Change In All Our Institutions
15.07.2013
by Steve Denning Don Tapscott was one of the earliest of the world's thought leaders to grasp the structural change in the way organizations will be run in the 21st Century. Of all the books in the new management canon, his book, Macrowikinomics: New Solutions for a Connected Planet (2010), has the most comprehensive explanation of economy-wide implications of the change. Don has authored or co-authored 15 widely read books, including most recently Radical Openness (2013), a book co-authored with Anthony D. Williams. It explores a key value of the emerging ...
 
Managing your employees - carrot, stick, or respect?
15.07.2013
Whether you're trying to motivate your employees or you want to encourage a long-term change of behaviour, at some stage a fairly simple decision has to be made: do you employ the carrot or stick? If you've been relying on negative reinforcement to try and steer your employees without much success, or if rewarding your employees has not led to the results you wanted, could a change of managerial style be the answer? The carrot Can the carrot have unintended consequences? The stick The third option Carrot, stick, or respect? [...] ...
 
Harnessing internal collaboration to drive results
15.07.2013
Over the past few years, more and more banks have recognized the intrinsic value of internal collaboration. Faster customer service and complaint resolution, lower operating and resource costs, greater product and service innovation, and more effective risk management are just some of the massive benefits banks are enjoying by using internal collaboration platforms. Not just another IT problem But encouraging people to collaborate isn't always easy, particularly for those operating in highly-siloed and risk-averse industries like financial services. ...
 
Manifesto for the Social Age: A first draft of the narrative
15.07.2013
I had two conversations yesterday that prompted me to think a little. I was talking about Social Leadership and Social Learning with Sarah, in the UK and Marissa in the US. There was a common narrative to both conversations, so i thought i'd try to capture it here. It's a first draft attempt to draw together some of the disparate areas that i've been covering recently: social learning, social leadership, creativity and innovation, social technology, knowledge and meaning and the importance of agility. The Social Age is defined by an evolving relationship ...
 
Why I 'tweet' at work
15.07.2013
About a year ago an internal social network was launched where I work. I found this quite a surprise. Colleagues asked questions like, "Why would I want to broadcast what I had for breakfast to everyone I work with?" As I said that was a year ago. On Thursday I met up with a few colleagues from an old team. I hadn't seen them for a while and we'd all moved on in different directions through the organisation. We all now work in very different areas. They were all talking about how management in their new areas were telling them to get onto our social ...
 
Being the Best Pays Off
15.07.2013
Studies show organizations extending enterprise learning saw a 60% greater year-over-year improvement in revenue per FTE and 29% greater improvement in customer retention. That is huge! Creating ongoing opportunities for your employees to learn and develop is a staple on everyone's list (including Harvard Business Review) of how to become considered a"best place to work." Also, if your company does happen to land on the coveted "best place to work" list you could potentially see it's performance increase more than 2x the general markets. Bottom ...
 
From Silos to Social: How Unisys socially-enabled its global enterprise
15.07.2013
"No matter where I am, I am a connected, socially-enabled and effective Unisys employee," Gloria Burke stated while presenting at the recent Intranet Global Forum in New York. She is a living model of how Unisys employees are leveraging the power of social technologies to connect, share and collaborate. For the past three years, Burke, director of Knowledge & Collaboration Strategy and Governance at Unisys, has been co-leading a global, virtual team of 30 colleagues responsible for transforming the how its employees connect, share knowledge and ...
 
Rethinking the Work of Leadership
15.07.2013
by Dan Pontefract In 1973, Peter Drucker stated in his book Management: Tasks, Responsibilities, Practices, "Management is not culture-free, that is, part of the world of nature. It is a social function. It is, therefore, both socially accountable and culturally embedded." Some thirteen years later, Tom Peters remarked in the article Managing As Symbolic Action: "It requires us, as managers, to get people to share our sense of urgency in new priorities; to develop personal, soul-deep animus toward things as they are; to get up the nerve and energy to ...
 
Eine vernetzte Gesellschaft: Die Macht hat derjenige, der weiß, wie man Information findet und teilt
12.07.2013
Das Internet hat die Art, wie wir kommunizieren und Kontakt zu anderen aufnehmen, revolutioniert. Früher konnten wir nur Verbindung zu Menschen aufnehmen, die sich in unserer Nähe aufhielten; mittlerweile spielen geographische Entfernungen hierbei keine Rolle mehr. Unsere Gesellschaft hat sich verändert und ist vernetzter geworden. Konnektivismus ist eine Theorie, die die Auswirkungen von Veränderungen im Technologiebereich auf die Gesellschaft erklärt. Die Theorie als solche neigt dazu, zu verschwinden, und jetzt ist nur noch wichtig, wo sich bestimmte ...
 
Why Innovate: The Link Between Strategy and Innovation
12.07.2013
The why of innovation is brutally simple: change is accelerating. If things didn't change, then your company could keep on doing what it's always done, and there would be no need for innovation. If markets were stable, if customers were predictable, if competitors didn't come up with new products and services, and if technology stayed constant, then we could all just keep going as we did yesterday. But all the evidence shows that change is racing at you faster and faster, which means many new types of vulnerabilities. Technology advances relentlessly, ...
 
Make Yourself Irrelevant: How Engineers Can Really Spur Innovation
12.07.2013
Hey, engineers! Build better tools for online innovators so you can go back to changing the world instead of coding apps. The world is full of people who have great, change-the-world ideas, and many of them desperately need someone, or something, to help realize their dreams. In the modern digital world, that help often comes in the form of an engineer. But as engineers and entrepreneurs know all too well, highly technical individuals have more opportunities than they could possibly manage. As an engineer forced to choose between projects, it's ...
 
No matter your organization is an elephant: it can dance too!
12.07.2013
by Bertrand Duperrin Summary: What makes a social business project successful? To what extent question the existing and transform the culture? Is success possible when top managers are not much concerned ? If we observe three major cases, there' something obvious: the project was tied to an organizational change wanted by deeply involved CEOs. They become social business projects afterwards because they eventually used some new tools to support a years old approach. The example of IBM in the 90s shows that there are little limits to what's possible ...
 
Alles Enterprise 2.0
12.07.2013
von Alexander Stocker In der letzten Zeit wurde ich wieder öfters zu (Impuls)vorträgen zum Thema Enterprise 2.0 eingeladen. Unter anderen durfte ich dazu gestern bei Hannes Robier und Markus Stoisser im Rahmen der Vortragsreihe Beyondwahrnehmung - After Summer Businsestalks referieren. Danke für die Einladung. Die Folien zu meinem in einer überschaubaren aber sehr interaktiven Runde gehalten Vortrag Enterprise 2.0: Einsatz von Social Software in Unternehmensintranets möchte ich gerne allen Interessierten und Nicht-Interessierten über Slideshare zur ...
 
Institutional Memory
12.07.2013
by Harold Jarche Roger Schank has several interesting articles posted on his site in the Corporate Memory section, which I decided to dive into recently. In The Future of Knowledge Management, he says that the main problem with KM systems is that they do not copy how real people think and that unlike a person, a "KM system simply gets slower as a result of more information". He proposes creating software scripts to organize information, but these must be capable of self-modification. I have not seen any systems that really do this well, yet. Schank ...
 
Knowledgeheimer's treatment: unlocking value and productivity through social technologies
12.07.2013
During the last few years, I understood that knowledge management comes in fact to maintain the organization's brain, to keep it active, to develop it so the organization is able to work and innovate. I observed that organizations with dysfunctional knowledge management begin to suffer the same effects that the Alzheimer disease has on human brain: intellectual abilities are lost, even reach inability to think abstractly, the coordination is limited, and they have trouble performing daily activities. Since the evolution is similar to an organization's ...
 
User Adoption Reality Check: Designing Robust Use Cases
12.07.2013
Previously in this series, I wrote about the general need for a reality check when encouraging social business adoption in the workplace. I said that we need to dispense with dreams of effortless collaboration and fabulous emergent effects, and instead focus on understanding the needs of our ecosystem, so that we can design strategic use cases that catalyse value through better, social ways of working. I spoke about how companies need to build a clear picture of where they are and where they want to be. I will now discuss how you can select and design ...
 
What Blogging and Reddit Can Do for Engineers and A/E/C Firms
12.07.2013
A colleague pointed to a really cool blog she'd discovered on Twitter the other day and while poking around the site/blog and getting to know the writer (a/k/a stalking him on the interwebz), it was also exciting to find a young civil engineer writing about, you guessed it, engineering. There are two things I was most excited about discovering this blogger and they relate to both the value of blogging in the A/E/C space as well as why Reddit should be on your radar screen. The Value of Blogging in the A/E/C Sector Thomas Michael Wallace, a young civil ...
 
Top 10 Reasons To Bring Social Collaboration To IT
12.07.2013
Many organizations talk about the need for improved social collaboration, but they don't always understand what it means or how it can impact the company at large. The era of social business is here. Forward-thinking companies are embracing social technologies as a way to better align key parts of their organizations, and IT departments are driving a lot of these initiatives. "Social collaboration offers individuals, project teams, IT departments and even entire organizations the ability to drive both internal and external interaction in a secure environment," ...
 
CEOs müssen Social CEOs werden
11.07.2013
In einer Zeit, in der sowohl das Privat- als auch das Berufsleben "sozial" geworden sind - danke sozialer Netzwerke, ist die Antwort eindeutig auf die Frage, ob CEOs Social Media nutzen sollten. Die Antwort lautet: selbstverständlich. Der CEO muss als Erster im Unternehmen eine positive Haltung zu Social Media an den Tag legen und damit den übrigen Mitarbeitern mit gutem Beispiel vorangehen. Die Unternehmensleitung muss vor dem Rest des Unternehmens von den Vorteilen überzeugt sein, die ein Wandel zum sozialen Unternehmen bringt, damit diese 'sozialen ...
 
Interview: Christoph Bauer über Social Collaboration
11.07.2013
Christoph Bauer beschäftigt sich seit sechs Jahren mit Themenfeldern rund um das Social Business. Er arbeitet bei Capgemini Consulting als Experte für Enterprise 2.0 und unterstützt die Berater in der DACH-Region bei der Implementation neuer kollaborativer und kommunikativer Technologien in interne und kundenseitige Prozesse. Was ist eigentlich Social Collaboration? Wie erklärt man das einem Manager, der damit noch nie etwas zu tun hatte? Grundsätzlich heißt "Social Collaboration", dass Prozesse transparenter werden und somit mehr Menschen die Chance ...
 
And the best enterprise social network platform on the market is...
11.07.2013
by Bertrand Duperrin Summary: At a given moment in any enterprise 2.0 project, a choice has to be made about the tools that will be used. And,, the "specialist" is often asked the same question: "Tell me what's the best tool on the market". That's a tough question regarding to the number of parameters to take into account and, in fact, there's no "best tool on the market" but rather "tools that fit the most a given context". However, with hindsight and as organization's maturity is increasing, the criterias that are used to define such a tool are evolving. ...
 
Take Social Collaboration To Next Level
11.07.2013
Social collaboration for teams is important, but here's how to scale up using "creation spaces" of forums, videos and other networked tools. Going it alone doesn't work anymore, for companies or for individuals. With technology changing almost daily and increasing pressure to perform, success - for the individual or the organization - will depend upon the ability to amplify learning and accelerate performance improvement within large, diverse ecosystems. The opportunity is to build environments - "creation spaces" - that combine the advantages ...
 
Mobile Killed the Enterprise Social Network Star: The Unintended Consequence of Stronger Employee Connections
11.07.2013
Have you ever accomplished something absolutely amazing, only to be shocked by the unintended consequences months or years down the road? "I didn't see that coming" is the battle cry of the high-achieving enterprise employee who creates better than expected outcomes that give unannounced and unwelcome life to sneaky consequences that are byproducts of any successful program. Community managers and enterprise social evangelists, it's time to prepare yourselves for the imminent arrival of the unintended consequences of your highly successful enterprise ...
 
Building A Company From The Ground Up Today, What Would It Look Like?
11.07.2013
Organizations over the past twenty, fifty, and one hundred years were very heavily modeled after the military. There were a few people at the top who made decisions and had access to all the information, there was a central headquarters everyone had to come in to on a set schedule, and everyone was just expected to "shut up and do their jobs." It's no wonder that when you look up synonyms for "work" you come across words such as: drudgery, toil, or daily-grind. The same goes for "employee" which brings up synonyms such as: servant, slave, and cog. Finally ...
 
Kundenwert im Social Web
11.07.2013
Entwicklungen zum Social Customer Value Management (Social CVM) Mit der Verbreitung von Social Sharing Prinzipien gewinnen nicht nur die Interaktionsprozesse, sondern auch das wertschöpfende Networking zwischen Unternehmen und Kunden immer mehr an Bedeutung. Besonders wertvolle Kunden sind daher in ein Social Customer Value Management (Social CVM) einzubeziehen. Social Sharing verändert die Beziehung zwischen Unternehmen und Kunden grundlegend. Die Aktivitäten der Kunden im Social Web sind daher heute nicht mehr nur durch Monitoring zu erfassen, sondern ...
 
The Advantages of a Closed Social Network for Your Business
10.07.2013
Q: What's the advantage of a closed social network? A: All businesses depend on information flow. When employees have the information they need, they make better decisions, save time, feel connected and are more productive. A closed social network - think Facebook or Twitter, but for use by your employees only - encourages a more open work environment by allowing information to move freely within the business. With the transparency such networks provide, executives enjoy a direct line of sight into operations, managers can better direct their team's ...
 
The Coworker Network
10.07.2013
How companies can use social networks to learn who knows what Meetings around the watercooler or over lunch are as traditional as the workplace suit and tie. But today, companies are looking for more innovative ways to bring employees together. Connecting people with different kinds of knowledge fosters new services and ideas, says Paul Leonardi, a professor of communication at Northwestern University with an appointment at the Kellogg School. Leonardi saw that companies, big and small, were starting to implement "enterprise social media" -- internal ...
 
7 Ways to Get Employees to Adopt Your Enterprise Social Media Initiative
10.07.2013
A while ago I wrote that that the biggest value delivered by social media technologies will be the internal use of these ideas instead of the external marketing application we usually think about. In fact, I forecast that this would become a very important trend ... and it is. There are many software providers getting into this space and some of the best-known product names include Yammer (Microsoft), Chatter (Salesforce), Connections (IBM), and Jive. I've been lucky to be able to help people with consulting services in this space and I am particularly ...
 
6 ways to make it feel like your whole remote workforce is together in the same room - Lessons from The Next Web
10.07.2013
It's increasingly common for businesses to hire remote workforces. The advantages are convincing - you don't have to worry so much about the quality of your local talent pool because you can hire people from anywhere and you can expand internationally without having to spend a lot on infrastructure in the way of office buildings. Despite the benefits, you may have a nagging concern holding you back - the worry that you'll have a dispersed, difficult-to-manage workforce full of people lazily slacking off at home where you can't keep an eye on them. It ...
 
Don't Let Your Best-Connected People Become Bottlenecks
10.07.2013
By now, most HBR readers should understand the informal influence that stems from being central to an organization's network. Well-connected people have enormous power to drive change, as this recent article from Julie Battilana of Harvard Business School and Tiziana Casciaro of the University of Toronto's Rotman School of Management, makes clear. But, when a company has only a few network-central players, they can become significant points of weakness. Consider the situation faced by a leading provider of outsourcing and information technology ...
 
Your organisation doesn't need a social media expert, it needs its experts on social media
09.07.2013
I learned the other day that Homebase don't refer to their employees as 'staff members' or 'colleagues'. They call them experts. I love this: it shows that they've hired people to be good at their roles - it boldly acknowledges the skills and know-how each person there brings. Here are five reasons why hiring a social media expert will never be as good as getting the experts you already have in your organisation using social media. Your brand ain't your logo People trust people Experts need experts They're probably doing it already PR and social media ...
 
Enterprise Social Networks and 'presentialism' in our organizations
09.07.2013
One of the major criticisms of organizations, together with 'degreeitis', is 'presentialitis'. Our bosses have always had greater esteem for employees who spend hours at work regardless of their productivity and have mistakenly associated it with their commitment to the company. Today I want to talk about Enterprise Social Networks and how they can achieve real commitment from employees. Efficient use of the Enterprise Social Network is based on a collaborative spirit among members, their desire to improve through conversation and contributions. And ...
 
Social Business: Adoption or Adaptation?
09.07.2013
by Bertrand Duperrin "Employees adoption or Business Adaptation". It was the title of my presentation at the Social Business Forum in Milan last month. A couple of things before sharing the slides. The starting acknowledgement - which I found in a couple of presentations by other speakers - is quite simple and is subject to less and less discussion. Whatever you call it, enterprise 2.0, social business or anything else, the theoretical concept is impressive but when it comes to fact it works at worse not at all and at best not particularly well with ...
 
Enterprise social networking: the difference between voluntary participation and optional membership
09.07.2013
by Bertrand Duperrin Summary: If participation in social networks can only be voluntary, only voluntary people should access the network. Is this assumption, on which many adoption programs are based on, relevant? It's the result of a mix-up between the network and its community part, between membership and participation. It creates a frontier between those who want to try and others, a frontier that limits the spreading of the "social phenomenon" and the related benefits. If, for most workers, the network is not something obvious, it may come to them ...
 
Social Business: Sechs Einsatzgebiete für messbaren Erfolg
08.07.2013
Social Business ist unterdessen als Thema in den Unternehmen angekommen. Doch noch immer wird die Frage gestellt, wo Einsatzgebiete liegen, deren Mehrwert und Return on Investment (ROI) messbar ist. IBM war eines der ersten Unternehmen, das sich mit dem Einsatz sozialer Technologien auseinandergesetzt hat, dies sowohl in der internen Nutzung - das eigene Produkt IBM Connections ist originär aus sozialen Projekten und Tools in der IBM entstanden - wie auch in zahlreichen Kundenprojekten rund um den Globus. Um Unternehmen zu schnellen Erfolgen bei der ...
 
Erwachsene Branche: Die fünf großen Social-Media-Trends
08.07.2013
Die Social-Media-Branche wird erwachsen und weist derzeit fünf große Trends - von Communities, über eigene Abteilungen bis hin zu Social CRM - auf. Social Media im Wandel Durch Social Media hat sich die Art, wie Unternehmen das Internet nutzen, stark verändert. Das Bild des sendenden Unternehmens und des empfangenden Konsumenten hat sich gewandelt. So haben sich die Unternehmen angepasst und sind dorthin gegangen, wo der Kunde ist. In vielen Unternehmen ist Social Media inzwischen zu einem festen Bestandteil geworden - zumeist im Bereich der internen ...
 
Social Media Policies Do Not Bind Employees Only
08.07.2013
by Bertrand Duperrin Social media policies are an important matter for businesses. Not only for using internal communication and collaboration tools but also for the use of consumer-web tools both as an individual or as employee. The "as an individual" may sounds suprising but facts are facts : people will always end linking a person to his job and businesses may be impacted by the private behaviors of their employees. But not that it's also true for offline behaviors so there's nothing new here. We often hear that this kind of document aims ait controlling ...
 
What impacts the success of a social business project (and who's responsible for what)?
06.07.2013
by Bertrand Duperrin Summary: deploying social business asks to work on many fronts at the same time but it's clear that, beyond the usual "engagement-adoption" approach organizations lack something more structured allowing to visualize the main lignes of their plan and understand how they impact the reach of expected benefits. That would also be a good means to understand who's responsible for what: enterprises, vendors, service providers have all a role to play but it's interesting to understand how each one contributes to final result in order not ...
 
Become a Valuable Asset to Your Company
06.07.2013
Sharing knowledge amongst others within an organization has become a battle. People fear if they share what they know, they will no longer be a valuable asset to their organization. What they fail to realize is that sharing their knowledge earns them a sort of "social currency" which makes them MORE valuable to their organization. The following are a few additional practices to follow when encouraging knowledge sharing amongst your colleagues: Don't be a knowledge hoarder Two heads is better than one Share amongst departments Tap into your customers ...
 
Führung 2.0 - digitales Führungsverhalten im Kontext von Enterprise 2.0
06.07.2013
Im letzten Jahr haben wir durch die Einführung einer social software Plattform Neuland betreten. Der Trend zur Kommunikation über soziale Netzwerke hat Einhalt in die betriebliche Kommunikation gefunden. Er hat nicht nur große Auswirkungen auf das Thema Mitarbeiterführung und Mitarbeitermotivation, sondern stellt auch Führungskräfte vor neue Herausforderungen. Unter Berücksichtigung des demographischen Wandels, dem Tempo mit dem Veränderungen stattfinden sowie der Generation Y die neue Anforderungen im Kommunikationsverhalten an die Führungskraft stellt, ...
 
Social Intranets - den Wandel begleiten, Frustrationen verhindern
06.07.2013
Das Social Intranet steht bei 90% unserer Projekte im Fokus des Geschehens. Durch Funktionen des Web 2.0 wie bewerten, kommentieren, taggen und die Vernetzung der Mitarbeiter untereinander erhoffen sich Unternehmen dynamischere Informationsflüsse, höhere Transparenz bei Arbeitsabläufen und dadurch eine gesteigerte Produktivität des Informationsarbeiters. Doch welche Hürden stehen dem Mitarbeiter hier im Wege und wie können diese umschifft werden? Wir haben einmal unsere Projekterfahrungen der letzten Jahre bei der Konzeption des Social Workplace zusammengetragen ...
 
Social Business: Status Quo 2013 in Deutschland
06.07.2013
Ich werde immer wieder gefragt, wie es denn um die effektive Umsetzung von Enterprise 2.0 in Unternehmen steht. Bislang verwies ich dabei jeweils auf die Studie "Einsatz und Potenziale von Social Business für ITK-Unternehmen" des deutschen Branchenverbands BITKOM. Dort finden sich aufschlussreiche Zahlen, die sich allerdings nur auf die sowieso affine ITK-Branche beziehen. Jetzt ist allerdings die dritte Ausgabe der Studie "Enterprise 2.0 - Konsequenzen für die Arbeitswelt von morgen: Status Quo 2013" erschienen, die ein branchenübergreifendes Bild ...
 
Newcomer challenging for king e-mail's crown
06.07.2013
Opinion - Social media is opening up business to a new and more transparent way of working, says Luis Suarez. Just five years ago, very few people would have predicted that social media had the capacity to challenge the "king of communication and collaboration" that has dominated the corporate world for the last 15 years. Of course I'm talking about e-mail which has reigned supreme. Yet today's corporate reality is a rapidly growing trend for using social software tools. They are overtaking king e-mail, making businesses more open and transparent. These ...
 
LBM Audible #9: Luis Suarez from IBM on Blogging and Corporate Hippies
06.07.2013
Welcome to episode nine of LBM Audible, this time we flew to Gran Canaria (via Skype) to hook up with Luis Suarez "Lead Social Business Enabler, Corporate Rebel, Hippie 2.0 Living A Life Without Email at IBM." Luis has been blogging for ten years both internally and externally at IBM and shares how the art and science of writing a blog has evolved for him over that time. He talks about the need to have a passion for your subject to be a successful blogger and shares his recipe for a good blog post: start with a punch line develop the story end with ...
 
Management - 14 Milliarden Jahre Erfolg ignorieren?
05.07.2013
Wieso dürfen sich Mitarbeiter nicht selbst organisieren? Auch solche Systeme funktionieren, wenn nicht gar besser. Unser Autor Andreas Zeuch geht mit der Expertokratie ins Gericht. Okay, es sind nur 13,8 Milliarden Jahre, aber immerhin. Damals entstand in einem gewaltigen Urknall unser heutiges Universum. Was sich seit diesem plötzlichen Entstehen aus dem Nichts heraus entwickelt hat, ist ein höchst erstaunlicher Reigen von Selbstorganisation. Da ist niemand oder etwas, was unser Universum, unsere Galaxie, unser Sonnensystem, unseren Planeten, unser ...
 
Enterprise 2.0 Rundflug - Experten im Hangout
05.07.2013
Enterprise 2.0 ist den Kinderschuhen allmählich entwachsen. Die ersten Unternehmen ernten nun die Früchte ihrer frühen Einführungsversuche, wobei der Weg dahin lang und teilweise auch steinig gewesen ist. Diese Early Adopter Companies mussten während der Einführung von Social Software beispielsweise mit stagnierenden Adaptionsraten, einer unzureichenden Integration im Arbeitsalltag oder auch einer fehlenden Akzeptanz kämpfen. Andere Unternehmen könnten jetzt prinzipiell von diesen "lessons learned" profitieren und aus den gemachten Fehlern lernen. Allerdings ...
 
Ohne neue Arbeitswelt laufen IT-Investitionen ins Leere
05.07.2013
Die neue Arbeitswelt hält neue Medien bereit, die das Kommunizieren deutlich effektiver machen. Die Experton-Analysten Axel Oppermann und Oliver Giering weisen in ihrer umfassenden Analyse darauf hin, dass damit aber auch alte Werte- und Belohnungssysteme ausgehebelt werden. Die Muster, an denen sich die Mitarbeiter in traditionellen Umgebungen orientierten verblassen. Damit stehe das Management vor neuen Aufgaben, die Organisations-Modelle der Unternehmen sollten an die neuen Kommunikationsformen angepasst werden. IT als Produktionsfaktor Gestaltung ...
 
Enterprise 2.0 als Vorläufer künstlicher Intelligenz - Ein philosophischer Ausblick
05.07.2013
Die Unternehmensentwicklung zu einem Enterprise 2.0 ist in aller Munde. Dabei geht es nicht darum, sich mit der Geschäftsführung in weit entfernte Galaxien aufzumachen. Hinter dem Begriff Enterprise 2.0 steht vielmehr die Idee, Social-Software-Plattformen zum effizienten Austausch, zur Wissensspeicherung und zur unternehmerischen Wertschöpfung zu nutzen. Die etwas nüchterne Definition erinnerte mich rasch an mein Studium, in dem ich mich mit dem Thema "Künstliche Intelligenz" befasste. Das Prinzip der Künstlichen Intelligenz (KI) umschreibt als ein ...
 
Der twitternde CEO, eine seltene Spezies
04.07.2013
Kürzlich flatterte mir eine Studie ins Postfach: Es ging um das Online-Verhalten von Vorstandsvorsitzenden. 42 Prozent würden sich heute schon über Facebook, Linked-In oder Twitter mitteilen, stand darin. In fünf Jahren, so die Schätzung, könnten es schon 63 Prozent sein. Und dafür gebe es einen guten Grund: "Firmen, die wirklich sozial sind und ihre Angestellten und Kunden in eine echte Konversation verwickeln, werden künftig als führende Unternehmen anerkannt." CEOs, die sich in diesem Sinne sozial verhalten, werden "the next new thing" sein. Interessanterweise ...
 
Getting your corporate leaders to blog
04.07.2013
I've been an advocate of leadership blogging since the advent of new collaboration platforms. Personally I've been blogging inside Swiss Re since 2007 - but cumbersome Web 1.0 technology stopped me from getting leadership into blogging. Since 2009 we have a flourishing collaboration culture and since then I've talked to leaders about blogging again and again - here are some of my learnings. Leaders are human beings, too (no, really!) - and what applies to you and I applies to them as well. Way back when I often went into those conversations ...
 
If your executive tells you they have no time for social media, tell them to wake up to reality.
04.07.2013
I'll let you into a secret. Every executive has time for social media. Successful social media can be achieved in as little as five minutes. I often hear "I am far too busy for social media" or "I don't have the time for all that back patting". The reality is social can be achieved in as little as five minutes. Here is how you take the effort out of social media: Start small. Don't try to be everywhere at once. Begin with Twitter and blogging. For Twitter you only have to write 140 characters and some of those will be used up by hash tags (#). Twitter ...
 
How to Explain Social Business to Senior Management and Co-Workers
04.07.2013
"To effectively communicate, we must realize that we are all different in the way we perceive the world and use this understanding as a guide to our communication with others." - Tony Robbins, author, entrepreneur, and motivational speaker One of the biggest challenges that social business and online community professionals face is communicating their strategy to their peers and leadership. Getting buy-in from the right people in your organization can clear the way for your online community. Failing to develop understanding among your co-workers and ...
 
The collaboration bell curve
04.07.2013
Had a client discussion the other day where I was forced to explain the good about sharing trivia in work groups and especially when an organization wants to breed digital collaboration. Trivia like f ex when co-worker Adam shares to his colleagues "I met Eva [a former colleague] in town yesterday and she says hello to everybody. She had just come home from a holiday in Greece." This information can at first sight be said to be worth nothing in a strictly work context perspective. But I will claim it has value. What I said in the discussion was that ...
 
Working Out Loud - Mythbusting and Tips
04.07.2013
Helping people feel more comfortable working in public rather than private What is 'working out loud'? Working out loud is the art of narrating, and doing, our work in public. It's about doing what we do in a visible way to our colleagues. It's a generous way of working and we get back what we put in. Not working out loud means we work in private at the pace we want, but we may miss out on important information. Other people cannot become engaged in what we're working on and may feel like we're doing things to them rather than with them. Working in ...
 
How to Start Effective Conversations with Your Employees
04.07.2013
Starting effective conversations, especially about career choices, may be difficult. When it comes to meeting effectiveness in general, the first few minutes are the most important ones: they set the goal, focus level, and atmosphere, which are very hard to change later. How could the first minutes of effective conversations look? We need to establish an atmosphere that will give us feelings and facts that we can discuss, but can also open the discussion and stimulate more questions and ideas, rather than closing them down to just discussing a few pre-prepared ...
 
Leadership 2030 - Megatrends and their organizational impact
04.07.2013
Leaders must start doing things differently. Very differently. Right now. That's the conclusion of our new Leadership 2030 study, completed with Cologne-based foresight company Z-Punkt. The six 'megatrends' it identifies suggest that organizations will fail unless leaders drop much of the thinking and behavior that first propelled them to the top. Globalization 2.0 Globalization isn't what it used to be. No longer a linear shift toward a more connected, unified global market, it's become something a whole lot more complex and unpredictable. Asia will ...
 
Kontrollverlust ist befreiend: Warum Kontrollwahn blockiert und unproduktiv macht
03.07.2013
Die heutige Arbeitswelt bringt viele Vorteile mit sich. Wenn ich diese nutze, kann ich bei höherer Lebensqualität produktiver sein, mehr Spass an der Arbeit haben und dennoch mehr erreichen. Es lauern aber auch einige Gefahren, und eine davon ist der Kontrollwahn. Sich davon zu befreien, bringt uns weiter. Neulich las ich diesen Blogbeitrag meines Kollegen Martin Weigert von netzwertig.com - und er sprach mir aus dem Herzen. Lernen, dass man nicht alle Reaktionen im Netz ständig kontrollieren kann, ist ein wichtiger Prozess. Das Thema betrifft bei weitem ...
 
Social catalysts to catapult network success
03.07.2013
Over here at NewsGator we're always connecting, sharing and learning from our customer community and encouraging them to collaborate on business issues they face together. For this purpose, we run an online community called eNGage. It's really our external NewsGator network where the world's best social business customers (I mean ours, and yes we believe it!) come to learn and play in a safe space. This week we held our monthly online jam session, where an incredibly passionate bunch of our customers united to talk, debate, and share wisdom on the purpose ...
 
Why Transparency Is Your Biggest Untapped Competitive Advantage
03.07.2013
For Buffer's Leo Widrich, it's much more than a buzzword. So why isn't everyone embracing it? "Default to transparency" is one of our deepest values at Buffer and it's been absolutely instrumental in our growth from making nothing just two years ago to making over $1 million a year today. To us, transparency isn't a buzzword - it's a huge competitive advantage when everyone knows what everyone is working on and getting done. It seems obvious, right? But I'm constantly shocked by how many companies say they understand ...
 
3 Lessons Learned from Social Business Adoption Projects
03.07.2013
Using a structured adoption approach is one way to give your social business project the best chances of success. What's often not discussed in such frameworks are some of the more down-to-earth issues that come up when rubber hits the road. In this blog post I want to explore three key areas you should consider while rolling out your social collaboration solution: Your Early Adopters are Super Heroes Go After Low-Hanging Fruit Plan for a Marathon - Not a Sprint [...] ...
 
Promoting professional networks at work
03.07.2013
A year and a half ago I switched jobs from one UN agency to another. Something that became immediately obvious to me in making this switch was the importance of professional networks in getting your work done. On the one hand I found myself a bit at sea not knowing who to contact for what, who has expert knowledge, who has inside gossip, who has great ideas, or even who can tell me what the rule is on X - making things a lot slower going. On the other hand I was lucky in that as someone working on knowledge management who had invested some time in getting ...
 
What's the Biggest Collaboration Mistake Companies Make?
03.07.2013
Last week, I sat on a panel to share ideas about collaboration in modern professional services firms. I was joined by Jim Signorelli, CEO of eswStoryLab, Sarah Miller Caldicott, noted Thomas Edison expert and author of Midnight Lunch, and Bret Tushaus, Product Director at Deltek. The panel was led by Maria Vedral, President of SilverEdge. I was asked, "What's the biggest mistake that professional services firms make when it comes to collaboration?" The biggest mistake I see professional services firms make is assuming that collaboration will naturally ...
 
Apparently, Organizational Culture is Crap
03.07.2013
The one thing we can be assured of until humans safely land and colonize Mars is "organizational culture" will continue to be a topic of conversation. It's about on par with the Leadership vs. Management debate -- as John Kotter rehashed earlier in 2013 -- but I'll save my thoughts on that meme for another day. Google returns over 22 million hits when you search the term "organizational culture". You can even read what Google has to say about its own culture. You may find it interesting to know, for example, that they "strive to maintain the open culture ...
 
Allumfassendes Intranet - Ein "Facebook" fürs Büro
02.07.2013
Statische Website ade: Unternehmen setzen bei der Weiterentwicklung ihrer Intranets auf soziale Netzwerke. Im besten Fall entsteht mehr als ein Facebook fürs Büro. Unternehmen haben Nachholbedarf Statisch, unübersichtlich, inaktuell. So sieht in vielen Unternehmen das Intranet aus. Oft ist nicht einmal der Kantinenspeiseplan auf dem aktuellen Stand, von den Kontaktdaten der Mitarbeiter ganz zu schweigen. Kein Wunder, dass Mitarbeiter das firmeneigene Intranet in ihrem Büroalltag nur selten verwenden. "Viele Unternehmen wissen nicht, wie sie das Intranet ...
 
Social Business kann man nicht so nebenher machen!
02.07.2013
[...] Erfolgsfaktoren für Social Business Sehr wichtig ist die Unternehmenskultur, die durch Offenheit und Transparenz geprägt ist. Die Qualität der Führung ist dabei wesentlich für den Prozess. Ein weiterer Erfolgsfaktor ist ein wirksames und intensives Change Management. Und was Sie dann noch benötigten ist eine hohe Kommunikations- und Medienkompetenz der eigenen Mitarbeiter. Nun kann man natürlich die Unternehmenskultur nicht von einem Tag auf den anderen ändern, aber sie kann in diese Richtung wachsen, wenn alle Interesse daran haben. Das ist ein ...
 
As Business Leaders Call for Greater Flexible Working, Has the Digital Workplace's Time Come?
02.07.2013
In a letter to the Daily Telegraph today, an influential group of business leaders in the UK argue that flexible working can boost business as well as benefit employees, if correctly implemented. They commented "Flexible working has been too narrowly characterised as a benefit for employees and a cost for employers. This runs contrary to our experience: if implemented successfully by business leaders, workforce agility can offer sustainable business performance and engaged employees". We're encouraged to see a renewed focus on mobility and agility, ...
 
Interview: Daniel Kraft on NewsGator & The Future of Work
02.07.2013
[...] The Future of Work He believes that technical innovation leads people to working closer together, and getting things done much better. This, he said, started back in the industrial age and has continued to grow. Today, as more and more people connect across the Internet, this is going even further and we are essentially becoming a network of minds. These social and networking capabilities have a productivity impact. But you need more than the social capabilities to work together. You also need an intelligent layer to anticipate what makes more ...
 
Social collaboration software: helping make the world smaller
02.07.2013
Using technology to support collaboration in business is far from a new idea - the reason email is so well-entrenched, for example, is that we've been using it for decades. However, historically, business collaboration generally meant a small team working together, typically in a single location. And so collaboration tools focused on simply providing a central location where information could be shared among the team, as well as including traditional features such as discussion forums. In today's globalised business market though, teams are spread across ...
 
Social Intranet und Digital Workplaces - ein langer Weg
02.07.2013
Björn Böller von der Mobiliar Versicherung und Roger Müller von der Luzerner Kantonalbank referierten am gestrigen 19. Social Media Gipfel zum Thema «Intranet- interne Kommunikation und Wissensaustausch». Beide Unternehmen haben erfolgreich ein neues Intranet realisiert - bis zum Digital Workplace ist aber noch ein Stück Weg zu gehen. Megamenüs, aktuelle, strukturierte und individualisierte Inhalte, effektive Such-Funktionen, persönliche Profile und hohe Usability - immer den Nutzer im Auge haben beide Unternehmen ein Intranet realisiert, das dem aktuellen ...
 
Why more companies should encourage their employees to use social media
01.07.2013
Meetings around the watercooler or over lunch are as traditional as the workplace suit and tie. But today, companies are looking for more innovative ways to bring employees together. Connecting people with different kinds of knowledge fosters new services and ideas, says Paul Leonardi, a professor of communication at Northwestern University with an appointment at the Kellogg School. Leonardi saw that companies, big and small, were starting to implement "enterprise social media" -- internal tools similar in functionality to Facebook and Twitter that ...
 
Happy Social Media Day!
01.07.2013
"Social business is a mindset. The business becomes open, transparent and collaborative." (Brian Solis) Today sees the celebration of the Social Media Day. What a better opportunity (or excuse!) to blog. Writing particularly on social media for internal communications, it amazes me the power and potential they have on our professional lives, organisations and communities. Yet, we are still at the beginning. Many will be their future developments. So, better to continue having an open mind and open heart when approaching these tools. With that I mean ...
 
4 Ways to Boost Team Collaboration - Interview
01.07.2013
Is your team bogged down by bickering or back-biting? Do team members seem disengaged and uncollaborative? If so, it could be that they need to have their interactions overhauled so that conversations are supportive, focused and meaningful. In Opening Doors to Teamwork & Collaboration: 4 Keys That Change Everything, authors Judith H. Katz and Frederick A. Miller describe the necessary elements to improving interactions so that organizations will benefit from a more innovative, decisive and collaborative workforce. Anita Bruzzese recently interviewed ...
 
Misunderstood as a Leader? It's Time to "Work out Loud"
01.07.2013
As a leader, I've long felt misunderstood. Employees seldom understand what I actually do. Sure they get the big stuff-like when I get everyone fired up about our grand vision or communicate a key goal. But when it comes to the smaller day-to-day activities, most don't have a clue as to how I actually invest my time. In a larger organization, this is easy to understand. But it is not just a question of "organizational distance". As a leader, you interact with many people, each of whom only gets a tiny glimpse into what you do. They don't see the many ...
 
Enterprise social media can create collaboration among employee
01.07.2013
Dubai: Enterprise social media can enable organisations to engage employees more effectively and "create a culture of collaboration," the Chief Innovation Officer of Noor Islamic Bank said on Wednesday. Speaking at a panel in the ArabNet summit, Fraz Chishti emphasised the importance of breaking organisational barriers that hinder employees from expressing opinions for fear of repercussions. "People generally are not prone to stick their neck out and speak their minds," Chishti said. "We need to break that." Exploiting enterprise social media, or the ...
 
Digital workplace environment benefits examples
01.07.2013
This is the last in my series of posts showing examples of the savings organisations have made by shifting work to a digital workplace and new ways of working. It draws on my previous posts on how you need to plan your strategy, governance, and management of content, tools, and services for a digital workplace. This is essential to transform your intranet into a digital workplace. My previous posts in this series have covered productivity savings, reduced absenteeism, reduced staff turnover, and property costs savings. I will be using examples from ...