Social Business Digest
by caro

#socbiz
Curated hints on Digital Transformation, Enterprise 2.0, Enterprise Social Networks, Social Intranets, Social Collaboration, Knowledge Management, HR 2.0, ... and all the rest
Dr.-Ing. Carsten Rose – Effective: Fri, 14 Dec 2018 19:00:00 +0100
Social Business Digest by caro - Week 50/2018
 

Week 50/2018

 

Change oder die Kunst, Menschen außen vor zu lassen
Fri, 14 Dec 2018 18:00:00 +0100
Viele Organisationen drehen derzeit an großen Rädern. Unter der Überschrift Digitalisierung rollen sie über alles hinweg, was nach analog klingt. Mitte des 19. Jahrhunderts beschrieb Marx die aufkommende Industrialisierung als einen krachenden und stinkenden Prozess, der den feudalen Strukturen den Garaus machte und eine Zeitenwende einläutete. Eine ähnliche Dimension steht jetzt an, auch dieses Mal begleitet von lautem Getöse: Digitalisierung first, Bedenken second. German Angst nein danke. Statt Angst ist Veränderungsbereitschaft angesagt - eine aktive, ...
 
9 Trends That Disrupted The Digital Workplace In 2018
Fri, 14 Dec 2018 18:00:00 +0100
It would be difficult to point to one innovation or change that could be applied across all business sectors in the digital workplace over the past year. There is, however, one change that has been constant, the speed at which change takes place, said Stephen Troy, CEO and founder of AeroPay Express. Generally speaking, power and speed combined with analytics, have brought tremendous benefits and disruption to the digital workplace across all industries, Troy said. Unprecedented volumes of data are being analyzed at record speed, which is giving early ...
 
How Digital Workplace Disruption Will Carry Over Into 2019
Fri, 14 Dec 2018 18:00:00 +0100
The past couple of years have upended traditional notions of the workplace and the nature of work. We've witnessed the birth of the "gig economy," the evolution of "work anywhere" arrangements, and a re-evaluation of how mobile technologies really fit into a modern enterprise. In 2019, as part of bet-the-company commitments to digital business, forward-thinking companies are likely to further transform their workplaces in ways that will significantly improve productivity and collaboration and give them a competitive advantage. Fueling this trend will ...
 
And so, a butterfly: How Nationwide set themselves up for a sustainable intranet transformation
Fri, 14 Dec 2018 18:00:00 +0100
After the stress and intensity of a new intranet launch, the temptation can be to sit back and relax. The Nationwide team, however, knew that a "launch and leave" approach would ultimately get them back to square one in a few years' time. Instead, they worked hard to set up the governance and team structure they needed to make their intranet transformation project sustainable over the long term. In this final blog post in our Nationwide series (read the previous post here), we take a look at how they kept the momentum going post project, and what's next ...
 
One more time...micromanagement doesn't work
Fri, 14 Dec 2018 18:00:00 +0100
With everything evolving at such speed nowadays, it is easy to feel out of control over what those we manage are up to. The temptation is to ask for more status updates, interim reports and quick briefing calls. Like many temptations, in the long term this is not good for us or the business, and certainly not good for the people we manage. Here's why: Having someone constantly check on your work and redo it if it isn't 'good enough', rather than give you feedback to amend it yourself, erodes trust and leads to people disengaging. Remember what it felt ...
 
We must rethink the purpose of the corporation
Fri, 14 Dec 2018 18:00:00 +0100
The idea that businesses only pursue profits leads to dire outcomes. The business corporation is among the most remarkable of all human innovations. Corporations are warring armies battling for supremacy in markets. The resulting symbiosis between command and competition has proved very fruitful. The unprecedented economic development seen since the middle of the 19th century would have been impossible without the resources and organisational capacities of that great invention -- the limited liability joint-stock company. Yet, as Colin Mayer of Oxford ...
 
44 Dinge die man sagen kann um Dinge zu verändern
Thu, 13 Dec 2018 18:00:00 +0100
Gestern habe ich den Blog von Förster & Kreuz gelesen mit dem Titel "44 Mega Hits der Bremser". Es geht darum, welche Sätze wir tagtäglich und häufig unbewusst sagen, die uns daran hindern ein Klima der Innovation zu schaffen, welches so wichtig ist in der Digitalen Transformation. Am Ende fordern die beiden uns dazu auf, die Sätze zu vermeiden und auf unseren eigenen "Index" zu setzen. Ich möchte das zum Anstoss nehmen, die Perspektive zu verändern. Mutig vorangehen und nicht nur einen "Index" zu haben, sondern eine Liste von Dingen, die man stattdessen ...
 
The Digital Workplace Hub: The Next Wave in Collaboration
Thu, 13 Dec 2018 18:00:00 +0100
The collaboration software market has experienced a significant overhaul in the past couple of years: several major players, including Jive and Atlassian, have exited the market, fewer startups are entering the fray, and we've seen the increased blurring of tool segments, for example through the merging of Skype for Business and Microsoft Teams. Despite the breadth of different collaborative technologies at our disposal -- both in the collaboration tools themselves and where collaborative features are embedded in other business applications -- collaboration ...
 
Barbara Ehrenreich: Why 'positive thinking' is neither
Thu, 13 Dec 2018 18:00:00 +0100
In your new book, Bright-Sided: How the Relentless Promotion of Positive Thinking Has Undermined America, you talk about optimism as if it's a bad thing. Haven't we been taught that a positive attitude is the key to success and happiness? I know, I know. It does sound a little crazy, like I'm taking on world peace or motherhood. But what I'm talking about is the ideology of positive thinking, the idea that you have to work on yourself to be more optimistic. I first encountered this eight years ago when I was being treated for breast ...
 
Why "not enough time" is no excuse
Thu, 13 Dec 2018 18:00:00 +0100
We do a lot of work with organisations to help embed new ways of working enabled by the digital workplace. One of the most commonly cited barriers to adoption of modern work techniques is employees who think they lack the time to try new things. More often than not, this objection comes from leaders, rather than front-line teams. However, in reality this isn't a barrier - it's an excuse. There have been many studies over the years about the staggering number of hours organisations waste in non-value adding activity. Released last year, 'Time, Talent, ...
 
Getting the Highest Performance from Your People
Thu, 13 Dec 2018 18:00:00 +0100
An Interview with "Teaming" Guru Amy C. Edmondson, author of "The Fearless Organization". Amy C. Edmondson is the Novartis Professor of Management and Leadership at Harvard Business School, a renowned author, and a globally-recognized authority on how to build effective work teams. Her important new book, "The Fearless Organization," focuses on optimizing employee performance, and specifically explores the concept of "psychological safety." The NCMM caught up with Professor Edmondson to discuss her new book, her research on building workplaces that get ...
 
How to turn negative people into positive drivers
Thu, 13 Dec 2018 18:00:00 +0100
I'd say I'm a pretty motivated guy by nature, but do you want to know what's really driven me over my nearly 33-year career? It's all the people who have told me "no." I've had plenty of co-workers who have said out loud, for all to hear, that an idea of mine would never fly. More than one boss has torn up a plan I spent hours working on. And yes, even clients have given me the side-eye after meetings. These "nos" weren't always because the ideas were bad or even because they were the wrong approach. Often, the negative reactions come from people ...
 
How will we grow leaders in future?
Thu, 13 Dec 2018 18:00:00 +0100
I had the great pleasure of taking part in the Berlin Conjectural Futures Conference at the beginning of November. One sequence was devoted to "Coffee Camps": pop-up workshops designed to address issues that emerged during the conference. I seized the occasion to explore a favorite question: to meet the changing requirements of organizations, how will we develop our leaders in future? The group of forecasters and foresighters whochose to work on the question was wonderfully diverse, just what the topic required: senior managers, people who had left corporate ...
 
Ihr wollt mehr Innovation? Ihr braucht (mehr) gute Führung!
Wed, 12 Dec 2018 18:00:00 +0100
Vor ein paar Wochen hatte ich gefragt, welche Wunschthemen ich in den letzten Blogposts des Jahres noch aufgreifen sollte. Eine der Fragestellungen kam von Daniel Gburek: "Wie kann man in seinem Unternehmen innovative Themen und das operative Tagesgeschäft vereinigen? Was kann man dem Spruch "keine Zeit für Innovation" entgegensetzen? Funktioniert Innovation im laufenden Betrieb?" Warum nur, kommt mir diese Fragestellung bekannt vor ;) Ambidextrie Innovation ist Fluch und Segen. Die klassische Antwort, und die, die förmlich nach Seminaren und Workshops ...
 
Kurze Lunte, lauter Knall - Netzwerke statt starrer Hierarchien als Antwort auf Veränderung
Wed, 12 Dec 2018 18:00:00 +0100
Digitalisierung, neue Technologien und Innovationen stellen Banken und Sparkassen vor große Herausforderungen. Die zunehmende Geschwindigkeit des Wandels erfordert schnelles Handeln. Netzwerke statt starrer Hierarchien sind gefragt. Für die Banken- und Finanzdienstleister sieht es finster aus. Schon 2014 kommen die Berater von Deloitte in einer Studie zur Digitalisierung zum Schluss: Die Lunte brennt und laut wird der Knall. Nachdem es Media und Handel schon getroffen hat, tritt als nächstes die Finanzwirtschaft den Gang zum Schafott an. Die Analysten ...
 
If Employees Quit Because Of Managers, Why Not Fire All The Managers?
Wed, 12 Dec 2018 18:00:00 +0100
A well-known saying goes: "People don't quit organizations; they quit managers". According to this saying the number one reason employees quit their job is because of the discontent with their manager. While this is a bit of an exaggeration (it's the number three reason), the truth is that it is an important reason for low employee retention rates. Therefore, the important question is: What to do about it? Well, there is a number of practical ways to establish a so-called zero tolerance for bad leadership. Destroying dysfunctional hierarchies Let's fire ...
 
Why Defining the Digital Space Is the First Step in Digital Transformation
Wed, 12 Dec 2018 18:00:00 +0100
Gartner shook up the enterprise content management industry in 2017 when it introduced the concept of content services and bid farewell to the ECM Magic Quadrant. Now, it has turned its attention to the digital transformation space, at the recent Gartner Symposium/ITxpo it "evolved" digital transformation into ContinuousNEXT. What Is ContinuousNEXT? Mike Harris, executive vice president and global head of research at Gartner, explained that organizations need to be more adaptive to change and that enterprise leaders need to bring new practices, develop ...
 
Intranet Search Is More Than a Technology Problem
Wed, 12 Dec 2018 18:00:00 +0100
Intranet search comes with its own set of challenges. This year I've seen a number of issues arise with search implementations in intranets. Part of this lies in the fact that, as always with search, it isn't just a technology issue. In fact, on the technology side we've seen signs of progress. The 2019 edition of the SharePoint Intranet-in-a-Box report from Clearbox Consulting showed intranet vendors paying serious attention to improving the search experience. These vendors face some constraints as to how far they can can enhance the ...
 
Internal Comms Taking the Informal Social Learning Torch
Wed, 12 Dec 2018 18:00:00 +0100
Social learning is alive and well. Especially in the informal sense but formal social still needs encouragement. I made this realization at SwoopChat today (a Swoop Analytics users event) where I was delighted by the numerous internal comms people I met and listened to. I learned that many were thinking beyond social tech adoption (even though it remains a challenge and I have thoughts on why in a follow-up post) and more on encouraging and creating space for meaningful conversations or as my friend and colleague James Tyer likes to say, "purposeful ...
 
Every Work Culture Is Toxic (And Not)
Wed, 12 Dec 2018 18:00:00 +0100
How to integrate the positive and negative The test of a first-rate intelligence is to hold two opposed ideas in mind at the same time and still retain the ability to function."?--?F. Scott Fitzgerald Your organizational culture is not static. It's continually becoming more negative or more positive. When we talk about organizations we often think in absolutes?--?companies have either great or toxic cultures. That approach narrows our understanding?--?companies are not 100% toxic or 100% healthy. Culture is something fluid that's fueled by both positive ...
 
Trotz Slack, Trello & Co.: Microsoft Excel regiert noch immer die meisten Unternehmen
Tue, 11 Dec 2018 18:00:00 +0100
Über einen Tweet von Thomas Cloer bin ich auf diesen Beitrag gestoßen, der unter dem Titel "The new wordprocessor wars ..." läuft. Demzufolge ändert sich die App-Landschaft in den Unternehmen. Nicht mehr nur Microsoft Office (88 Prozent Marktantile laut Gartner) und ein wenig G-Suite (laut Beitrag 9,7 Prozent) dominieren, auch wenn Microsoft systematisch Daten in großem Umfang über Word, Excel, PowerPoint und Outlook erfasst, ohne die Nutzer darüber zu informieren - und damit laut Holländischer Regierung gegen die DSGVO verstößt. Nein, auch neue Slack-ähnliche ...
 
Invite and Unite: How to Accelerate Organizational Change
Tue, 11 Dec 2018 18:00:00 +0100
Goodbye coercion, hello participation "In governing, don't try to control. In work, do what you enjoy. In family life, be completely present." -Lao Tsu People don't resist change; they resist being changed by others. That's why most change management initiatives fail -- they try to impose a new view with a top-down approach. Driving sustainable change requires more than proper communication, project management, or buy-in. People want to be part of the conversation, not just feel they are. They want to be invited to the party, not forced to join it. Organizations ...
 
5 Online Community Predictions for 2019
Tue, 11 Dec 2018 18:00:00 +0100
2018 was an amazing year of change for the community management industry - and a year where I have seen more progress than in any of the preceding years in terms of strategic attention, maturing of community management practices, and impact on the organizations using community approaches to learning, change, and innovation. As I look ahead to 2019 I'm excited about the potential for community approaches as organizations figure out how powerful they can be across strategic, operational, and tactical dimensions - and will help them change how they change. ...
 
The Changing Face of Employee Engagement
Tue, 11 Dec 2018 18:00:00 +0100
Advice for transition to a Millennial-dominated workforce The shift in demographics to a Millennial-dominated workforce has been a frequent topic of conversation in the business world over the last few years. Common perceptions of employer and employee business relationships have been overturned and replaced by new practices. I've seen many businesses that have successfully adapted to the new workforce, adjusting their benefits and corporate structures to align to new values and expectations. On the flip side, I've also seen many businesses that have ...
 
Staying afloat
Tue, 11 Dec 2018 18:00:00 +0100
How do we make sense in a world of fake news, social media, and fascist thinking, in what is often described as a post-truth society? We have to make sense collectively. No single person can do it alone. The objective of the personal knowledge mastery framework (PKM) is to help professionals become knowledge catalysts. "A professional is anyone who does work that cannot be standardized easily and who continuously welcomes challenges at the cutting edge of his or her expertise." -- David Williamson Shaffer PKM is staying afloat in a sea of information ...
 
If Your Team Is Overwhelmed, What Can They Stop Doing?
Tue, 11 Dec 2018 18:00:00 +0100
Project overload is real. But as a leader, it can be hard to tell whether your team needs more resources or just could be working more efficiently. Start by asking people to identify their key activities and how much time they spend on them in a typical week. Use that data to assess workloads and priorities. Consider which tasks the team could stop doing and which might benefit from having their process rethought. Pay special attention to low-value projects that have to get done but that take up an inordinate amount of time. Are there ways to simplify ...
 
Wir werden noch in 10.000 Jahren E-Mails schreiben
Tue, 11 Dec 2018 18:00:00 +0100
Der Slack-CEO Stewart Butterfield spricht über den Vorsprung seines Messengers gegenüber Microsoft Teams und Hunderte Millionen Dollar aus einer Finanzierungsrunde, auf die Slack nicht wirklich angewiesen sei. In einer zum Messegelände umfunktionierten Lagerhalle im Osten Londons hat der Büro-Messengerdienst Slack zu einer Konferenz von, mit und über Slack geladen. Hochrangige Mitarbeiter des Unternehmens halten auf mehreren Bühnen Vorträge über die optimale Nutzung des Messengers, Datensicherheit und die Zukunft des Arbeitens - "New Work", wie das bei ...
 
Stop Focusing On Profits Right Now! Instead, Build A Community On Purpose And Values
Mon, 10 Dec 2018 18:00:00 +0100
Globally, we visited over 50 organizations that have a radically different perspective on how to successfully organize work. They challenge our thoughts and assumptions and have successfully cracked the code and created a workplace where people love to work. During our worldwide search to these pioneers, we have uncovered what sets these organizations apart. In our blog series Rebel Trends we discuss these 8 trends one by one. In this first episode we bust the old money-making paradigm and describe the move from empty profits to an inspiring purpose ...
 
Developing Today's Networked and Digital Leadership
Mon, 10 Dec 2018 18:00:00 +0100
Networked and Digital Leadership will be at the core of the 8th edition of Social Now, which is taking place in Lisbon on 6 & 7 June 2019. Here's why. Much is currently said about digital transformation; little is said about the role of leadership in transformation efforts. Even less is said about the need to promote a networked and collaborative way of working, one in which knowledge is created by the network, shared throughout the network and retained for the network. The need for Digital Leadership What does it mean to be a Digital Leader? ...
 
Robotic Process Automation's Growing Stake in the Workplace
Mon, 10 Dec 2018 18:00:00 +0100
As enterprises adopt new digital technologies in an effort to scale their digital workplaces, they're often disrupting how employees work. Is the disruption for the better? We hope so. Daniel Newman, writing in Forbes, noted two trends in modern digital workplaces that we hope will come to fruition: "improvements to the employee user experience through improvements in IT, their use of the tech or the apps and programs you're providing them with," and "removing bureaucracy by taking mundane and extremely tedious work and simplifying it using technology ...
 
The Heart of Organizational Social: Middle Management
Mon, 10 Dec 2018 18:00:00 +0100
The two things you'll often hear given as a advice about where to start your expansion of organizational social is 1. Get the leaders (c-suite) on board and/or 2. focus on the workers and the work itself (grassroots). There is certainly truth that each of these groups being engaged is important but it can be painfully slow too. When we only focus on the top (direction setters) and the bottom (the doers) we are ignoring the middle (the executioners). I'd argue that those in the middle, the managers, are the key artery in the organization for change to ...
 
Urgent message for CEO's: put your people first, not your customers
Mon, 10 Dec 2018 18:00:00 +0100
Dear CEO, I would have preferred to talk with you about this in person. But time is running out. And I felt it's important to get this message to you rather sooner than later. Talent is being wasted. People are getting hurt and the continuity of your organisation is at stake. That's why I decided to send you this message. I acknowledge the huge responsibility you have. Facing the judgement of your shareholders quarter by quarter. And simultaneously ensuring the continuity of the organisation on the long run. Not an easy task. Putting customers first ...