Social Business Digest
by caro

#socbiz
Curated hints on Digital Transformation, Enterprise 2.0, Enterprise Social Networks, Social Intranets, Social Collaboration, Knowledge Management, HR 2.0, ... and all the rest
Dr.-Ing. Carsten Rose – Effective: 12.10.2018 23:00
Social Business Digest by caro - Week 41/2018
 

Week 41/2018

 

Working Out Loud im Unternehmen: #WOLCoP-Pioniere berichten
12.10.2018
Kennen Sie das? Diese Augenblicke, in denen Sie jemand begegnen, der Sie unmittelbar versteht. Aber nicht so, wie enge Freunde einen verstehen, sondern so, als jemand, der begreift, wie sie ticken, der irgendwie genauso tickt, wo man dieses plötzliche Gefühl der Zugehörigkeit hat. Diese Menschen trifft man leider viel zu selten. Ich schätze solche Verbindungen aus tiefstem Herzen und bin dankbar. Denn sie sind ein außergewöhnliches Geschenk. Bei der #WOLCoP (also der Working Out Loud Community of Practice) habe ich genau diese Art von Menschen kennengelernt. ...
 
Wie wird ein Social Intranet gebaut?
12.10.2018
Als wir vor über sechs Jahren anfingen, gab es keinen Bauplan, kein Vorbild für ein Social Intranet. Deshalb haben wir unsere wichtigsten Erfahrungen der letzten Jahre gesammelt und als Lessons Learned zusammengestellt. Damit möchten wir Menschen, die in ihren Unternehmen vor ganz ähnlichen Situationen, manchmal auch Hürden und Herausforderungen stehen, Inspiration, Mut und Zuversicht geben: "Macht weiter! Es lohnt sich." Unser Social Intranet, YOU AND ME, startete nicht bei Null. Denn natürlich gab es schon verschiedene Anwendungen wie klassische Intranets, ...
 
Vom Suchen und Finden - SEO im Intranet
12.10.2018
Eine gute Suche: Genau das ist es, was Mitarbeiter am häufigsten von ihrem neuen Intranet fordern. Verständlich, denn sie möchten die für ihre tägliche Arbeit relevanten Informationen schnell finden können. Immer wieder hören wir daher von Kunden in Workshops, dass sie sich eine Intranet-Suche wünschen, die so einfach wie die von Google ist. Heißt: Stichwort eingeben, die ersten Treffer anklicken und dort die gewünschte Information finden. Das muss doch auch im Intranet möglich sein! Ist es auch! Aber: Was macht Google so stark? Google ist die meistgenutzte ...
 
Working Out Loud: Benefits for KM
12.10.2018
here are many ways to nurture an organizational knowledge-sharing culture, including embracing "Working Out Loud". Bryce Williams defines Working Out Loud (WOL) as Observable Work (creating, modifying, and storing your work in places where others can see it, follow it, and contribute to it in process) + Narrating Your Work (writing about what you are doing in an open way for those interested to find and follow). John Stepper says it starts with "making your work visible in such a way that it might help others. When you do that--when you work in a more ...
 
5 Smart Ways To Get Your Team To Step Up
12.10.2018
The next time you're in a company meeting, look around the room. Chances are, two out of three people there isn't happy on the job. This sobering thought comes from a recent "State of the American Workplace" survey by Gallup, which reported that only 33 percent of U.S. employees are engaged with their work. What does it mean for a business to have a majority of its employees disengaged? Typically, teams will fall apart as disgruntled workers spread discontent. If no one takes action, that can lead to poor performance and a high rate of attrition. According ...
 
Wie zweck-lose Lernräume für Innovation gelingen können
11.10.2018
Mein Tag und irgendwie auch mein Monat endet im Zug, auf der Rückfahrt von einem Workshop, den ich zum Thema "Erfolgreich Digitalstrategien entwickeln" in Zusammenarbeit mit dem Walhalla Verlag angeboten habe. Der Workshop war - soweit ich das aus meiner Perspektive beurteilen kann - gut. Jedenfalls sagen das die Rückmeldungen der Teilnehmer*innen, angekreuzt, auf dem Evaluationsbogen. Gleichzeitig bin ich nachdenklich, aus unterschiedlichen Gründen. Insbesondere denke ich über den "Lernraum" nach, der sich erst kurz vor Ende des Workshops geöffnet hat. ...
 
Enabling Better Employee Experiences and Collaboration to Fuel Bottom-Line Benefits
11.10.2018
The term "digital transformation" (DX) is frequently used to describe efforts surrounding the modernization of business communications infrastructure, and most organizations I talk to generally agree that they know they should be thinking about it, but they aren't quite sure where to start, or what their efforts can yield. In fact, according to an IDC whitepaper commissioned by Avaya, Digital Transformation: Insight into Getting it Right, a disconnect between concept and reality exists. Even if companies do start down the DX path, success isn't ...
 
5 Types of Apps That Digital Workplaces Need
11.10.2018
It goes without saying that having the appropriate technologies in place to enable communication between employer and employee as well as employee and employee is key to a productive digital workplace. However, it's not about the number of technologies implemented, but rather their effectiveness. Before deciding whether to implement a new technology or app into the workplace, managers need to assess how it can improve the end-user experience and increase productivity. When considering the many tools and platforms currently available in the workplace ...
 
Leading digitally - how does leadership work in the digital world?
11.10.2018
"Impressive" - that is a big word. I use it carefully, because many things in our global and dynamic world make an impression, but not everything really makes its mark. Currently, I am witnessing how our managers around the world are discussing leadership methods in the age of digitalization. All of them together, on one platform; thousands of dedicated women and men; forepersons and senior managers, vice presidents, managers and directors from 47 countries - that is what I call really "impressive." Leading in the digital world The result is a MOOC, ...
 
Are You Tapping The Positive Innovation Energy In Your Company?
11.10.2018
The insurance industry is facing seismic and unprecedented shifts on multiple dimensions. From increasing client expectations to new emerging risks, from the emergence of robo-underwriters to the ever-present question regarding the role of traditional channels, insurance carriers have multiple fronts on which to re-think, re-look and address innovation challenges and opportunities. The culture of the insurance sector is changing. The momentum to engage, identify new frontiers of competitive differentiation and execute outcomes has clearly started. As ...
 
How Punk Rock Can Revitalize Human Resources
11.10.2018
Dressed in multicolored pants, combat boots and spiked leather bracelets, SAP's Chief Human Resources Officer, Stefan Ries proudly strut onto the stage of the MGM Park Theater in Las Vegas to the strains of "Bring Me to Life" by Evanesence. Ries was here to pump up of thousands of HR professional in attendance for the annual SAP SuccessConnect event, but a more important mission statement soon emerged, emblazoned across his black tee shirt: "HR Punks." Stefan Ries, Chief Human Resources Officer at SAP. "The heart of the human revolution is us," said ...
 
"Die Ungleichheit in der Arbeitswelt nimmt eklatant zu"
10.10.2018
Jeder Mensch wird zum Potenzialentfalter - auch am Arbeitsplatz. Aber nicht alle halten mit. Davon ist Kultursoziologe Andreas Reckwitz überzeugt. Er sieht die Arbeitswelt in erfolgreiche Selbstdarsteller und unsichtbare Routinearbeiter auseinanderbrechen. Personalmagazin: Herr Professor Reckwitz, Industriebosse tragen T-Shirt und Turnschuhe, Wissensarbeiter liegen in Hängematten und trinken Mate-Tee, Berufsprofile auf Xing oder Linkedin machen mit Sinnsprüchen auf und Projektarbeiter kleben bunte Post-its an die Backsteinwände ihrer Firmenlofts. Was ...
 
Die 6 Stufen der UX-Reifegrad Skala - Wie UX-fit ist dein Unternehmen?
10.10.2018
Wenn du in deinem Unternehmen eine UX-Mentalität etablieren möchtest, ist es hilfreich, zunächst eine Standortanalyse vorzunehmen. In diesem Artikel erfährst du, wie du den UX-Reifegrad bzw. die Nutzerzentriertheit deines Unternehmens selber einstufen und deine internen UX-Praktiken weiterentwickeln kannst. Das typische Unternehmen durchläuft ein stufenweises Wachstum in Richtung Nutzerzentriertheit, während dem sich die eigenen UX-Prozesse langsam entwickeln und heranreifen. Da diese stufenweise Entwicklung häufig in ähnlicher Abfolge verläuft, können ...
 
Are Your Digital Workplace Tools Empowering or Distracting?
10.10.2018
The need to improve the employee experience and retain top talent has never been more critical. Yet technology, in some ways, has made it more difficult because companies have too many tools to communicate with employees. Instead of focusing on the important job of informing and aligning employees, communicators are overwhelmed with simply trying to keep the channels filled or fitting content into many different places -- intranets, company newsletters, digital signage and others. Additionally, with 77 percent of Americans owning smartphones, most digital ...
 
Six takeaways from the IntraTeam Stockholm intranet & digital workplace conference
10.10.2018
I thoroughly enjoyed attending and speaking at the IntraTeam Stockholm event, an international conference for anybody interested in intranets, digital workplaces and the digital employee experience. Held in an excellent venue (an old brewery now used for concerts and conferences) this is a new event, which follows the successful conferences held in Copenhagen every year, with a strong line-up of international speakers such as James Robertson and Dux Raymond Sy, as well as speakers from Sweden. Here are six key takeaways from the conference, gained from ...
 
Are People The Biggest Challenge In Digital Transformations?
10.10.2018
People are key to digital transformation. Technology alone cannot drive change. It is the people working the technology, the company decision-makers. It is the structure of the company culture, itself. "This is where the magic happens," John Hague, senior vice president and general manager, AspenTech APM Business Unit, explains. "An organization might have access to the some of the most advanced technologies in the world, but if the people within that organization are not collaborating and working together to reap the most value out of that technology ...
 
Change Is Hard But Not Impossible
10.10.2018
The bigger the change you want to see the longer it will take and the more setbacks you will meet. But big change can and does happen. And those who have changed the world the most have tended to be patient, resolute, determined and optimistic. I'm reading a book on Ho Chi Minh at the moment. What a hard life he had. Progress rarely came easy. Setback piled on top of setback piled on top of setback piled on top of setback. When it couldn't get worse, it got awful, and when it couldn't get more awful, it got atrocious, and down and down and down. And ...
 
Digital Leadership: Wie Führungskräfte vom Social Intranet profitieren
09.10.2018
Menschen interessieren sich für Menschen, nicht für Funktionsträger. Im Unternehmenskontext heißt das: Mitarbeitende möchten vom Führungspersonal auch wissen, wie dessen ganz persönliche Meinung zu Entwicklungen und Themen der Organisation aussieht. Ein Social Intranet mit seinen Möglichkeiten zur Vernetzung und für Interaktion und Dialog bietet Führungskräften, Entscheidern und Managern dafür die perfekten Rahmenbedingungen: Sie werden sichtbarer Sie werden nahbarer Sie sparen Zeit Sie geben Orientierung Sie erhalten Impulse Sie entwickeln Ihre Mitarbeiter ...
 
Why we should start using our Enterprise Social Networks
09.10.2018
Ask yourself this three simple questions: Are you getting too much mails? Can you instantly find the people or information you need to do your job? What happens to the knowledge if somebody changes his or her position? Maybe you already asked yourself the same questions and your answers are like mine: "Yes", "not always" and "I don't know. Then you should read ahead. My personal way & experience Let me give you a personal example: In the past my team an I had several discussion rounds, a bunch of individual excel files and even more mails. Starting ...
 
Collaboration Is Finally Changing Due to These New Trends
09.10.2018
I've followed the evolution of collaboration over the last 30 years as an industry analyst and I have this to say: there hasn't been much progress in that time period. Yes, there's now widespread recognition among company CEOs that collaboration is critical to productivity, which wasn't the case 30 years ago. And sure, there have been many technical refinements, greater efficiency and our organizations are not as siloed as they once were. Collaboration has lead to many changes, not the least of which is global working, mobile working, ...
 
3 levels of knowledge authority: Must, Should, Could
09.10.2018
I am often asked "Does knowledge management have to be top-down, command and control? Should the company be telling people what to do and how to do it? Why can't knowledge just emerge, from the bottom up? The answer, as usual, is that it is a question of Horses for Courses. There is some knowledge which can and should "bubble up from the bottom", and there is some knowledge that needs a top-down validation (but even in this case, this tends to be top-down validation of bottom-up contribution). Let's look at the second case, as this is the one ...
 
Change does not have to be painful or seen as grief
09.10.2018
In an earlier post framework for change, I shared that when you see change from an ideal endpoint you are better off calling the work project management. Change in workplaces rarely happens through force you've seen that the harder the leadership pushes, the more workarounds are developed. Also, when change does stick, we tend to view it from a present into the past bias, which causes us to believe that our planful efforts and sound judgment lead to success. However, when a failure occurs, we see our planful efforts thwarted by people, the competition, ...
 
How to Create A Culture of Mindfulness
09.10.2018
A mindful approach to mindfulness at work. "Your vision will become clear only when you can look into your own heart. Who looks outside, dreams; who looks inside, awakes." ?-- ?Carl Jung Mindfulness is quickly becoming a buzzword in the business world. With the increased focus to develop more powerful cultures, mindfulness is positioned as the perfect solution. However, the lack of a clear understanding of what mindful really is creates confusion. Does mindful help or hurt team performance? Should every company embrace mindfulness? Or is it just a hype? ...
 
Company ReBuilding oder New Work: Welcher Weg führt zum Ziel?
08.10.2018
Der Versuch einer Begriffsklärung. Das Thema New Work steht nach wie vor ganz oben auf der Agenda vieler Unternehmenslenker. Wie arbeiten wir in Zukunft und welche Weichen sind auf dem Weg dorthin bereits heute zu stellen? Auch Detecon beschäftigt sich seit einigen Jahren intensiv mit dem Thema und hat viele Unternehmen und Konzerne auf ihrem Weg zur 'Neuen Arbeit' begleitet. Im Gespräch mit Max Hantke und Alexander Dören beantworten die für das Thema Verantwortlichen Lars Attmer und Jan Pfeiffer Fragen rund um die ganzheitlichen Beratungsansätze Company ...
 
Autorität in Organisationen
08.10.2018
Die Ausübung von Autorität hilft im Umgang mit unsicheren Situationen. Ein Problem entsteht, einer oder eine erkennt die Möglichkeit, diese unsichere Situation zu bearbeiten und handelt entsprechend. Für solche Fälle wählten wir den Begriff der situativen Autorität. Keine Eigenschaft von Personen Es kann zwar sein, dass sich einzelne immer wieder als Autoritäten herausstellen und ihnen über längeren Zeitraum diese Autorität zugeschrieben wird. Sie sind jedoch davon abhängig, dass ihnen andere diese Autorität auch gewähren. Ohne die explizite oder auch ...
 
Silos - Overcoming the Enemy of Digital Transformation
08.10.2018
If organizations need to learn anything today it's how to overcome silos. Silos are the number one enemy of productivity and competitiveness, especially in digital transformation. They also seriously threaten the quality of life of employees. An article by former Navy Seal Chris Fussell 'The battlefield experience that made me realize the danger of silos and isolated teams' is a dramatic illustration of this danger. Why are so many organizations still plagued with all the drawbacks of silos? Because they still adopt a worldview that is out of synch with ...
 
How UNICEF grew its Yammer network by 560% - yes, through community management
08.10.2018
I want to share a story that has been nearly three years in the making. It's a story of online community growth, of perseverance, of the ever-elusive "business value" that communities strive for - but in this case, the value isn't a metric like higher productivity or fewer emails sent. For UNICEF, the value of its community, powered by Yammer, is that children across the globe are being served, supported, educated and cared for in part because UNICEF staff have a meaningful way to collaborate. UNICEF has spent the past (nearly) three years reinvigorating ...
 
8 Essential Steps to Build Trust in a Low Trust Culture
08.10.2018
Typically, leaders in big organisations ask me "I trust my team, but I don't trust management at large or even the culture. How can I build trust in a low trust company?" It's a good question that can be difficult for an individual to overcome without the right strategies. Some people solve the problem by resigning and going elsewhere. Others choose to hold onto their job, tolerating the toxic behaviours around them and becoming part of the problem. While others resort to complaining about everything and railing against the system. If this ...
 
Courage - The Underestimated Virtue
08.10.2018
For Winston Churchill it was crystal clear that without courage all other virtues would become meaningless. It is not only in society and politics that we need courage more urgently today than we have in a long time; more would also benefit our companies and their employees. We need courage to make traditional organizations fit for the future. The current absolutist-hierarchical building principle has finally served its purpose. In the age of digitalization and knowledge work, our companies require a new enlightenment with a more consistent separation ...