Social Business Digest
by caro

#socbiz
Ausgewählte Hinweise zu Digital Transformation, Enterprise 2.0, Enterprise Social Networks, Social Intranets, Social Collaboration, Knowledge Management, HR 2.0, ... und den ganzen Rest
Dr.-Ing. Carsten Rose – Stand: 16.02.2018 22:00
Social Business Digest by caro - Woche 07/2018
 

Woche 07/2018

 

Digital Workplace Meetup "Schattenseiten der Transformationseuphorie"
16.02.2018
Es war das bisher größte "Digital Workplace Meetup" mit dem vermutlich lebendigsten Austausch. Zum Thema "Angst in Organisationen" hatten sich im Wework am Kudamm fast 100 Teilnehmer zusammengefunden und viele diskutierten aktiv mit. Die spannende, zweistündige Diskussion mit erfahrenen Transformations-Experten aus Konzern, Mittelstand und Startup zeigte, dass wir immer noch zu sehr über Technologie und viel zu wenig über Beziehungen, Emotionen und Haltung sprechen. In Phasen von Veränderungen suchen Menschen nach Sicherheit - manche mehr, manche weniger. ...
 
Eine neue Lieblingsmethode: Working Out Loud
16.02.2018
Endlich gibt es ein Framework, was mein Bedürfnis und Verständnis von Zusammenarbeit beschreibt: Working Out Loud. Als ich im März 2016 zum ersten Mal davon hörte, hatte ich einen dieser Aha-Momente. Das Gefühl, wenn der Knoten sich entwirrt und man plötzlich klar sieht und beginnt zu verstehen. Ein wirklich toller Moment! Kennt ihr auch solche Momente? Wenn man denkt: "Vielen Dank, endlich sagt's mal Jemand!" Jedenfalls war das einer dieser Momente, den ich meiner Schwester Nadine zu verdanken habe. Seitdem ist so wahnsinnig viel passiert. Ich habe ...
 
Demotivation: Was Mitarbeiter ausbremst
16.02.2018
Als ich einmal einem Motivationsseminar beiwohnte, versuchte mir der Mensch am Mikro zu erklären, jeder könne ein Starverkäufer, Topmanager oder zumindest reich werden. Er selbst war eher so eine Art verkrachte Existenz, ein Desperado der Meta-Ebene und des esoterischen Brimboriums. Ich hielt ihn für einen Blender. Die meisten anderen leider nicht. Entsprechend werden Sie, wenn sie erst einmal aus dem einlullenden Tschakka-Koma aufwachen, demotivierter sein als je zuvor. Was mich zum eigentlichen Thema bringt: Der Kunst der Demotivation... Nur weil du ...
 
Buzzwords, Marketing und coole Titel: So werden Sie zum digitalen Schaumschläger
16.02.2018
Der neue Digital Consultant schaut Ihnen tief in die Augen und sagt mit fester Stimme: "Wenn Sie keine KPIs für Ihre Cloud-based Services definieren, sind Sie zwar Technology driven, aber Sie haben kein Value Generation Mindset. Logisch, oder?" Alle Anwesenden im Raum nicken betreten. Der Vorstand schaut mit strenger Miene in die Runde. Die Buzzwords haben gesessen. Willkommen im Reich der digitalen Schaumschläger! Seit vier Jahren bin ich durch Keynotes zur digitalen Disruption und meinem Unternehmen, das Innovationsmanagement-Software entwickelt, direkt ...
 
For the Intelligent Workplace to Succeed, We Must Shore Up Our Foundations
16.02.2018
Three years ago, I attended an event where a representative from IBM presented on the potential of Watson in various sectors. The presentation turned out to be very good, but unfortunately we had to wait 10 minutes while an AV guy sorted out the projector, cable and other assorted issues before it could start. The irony of a situation where technology paints an exciting picture of the future but then somehow fails to deliver on some of the basics wasn't lost on the audience. To me, this is an analogy for where we are with any concept of the "intelligent ...
 
Ripe for Disruption: The Business Model of Big Consulting Is Overdue for Change
16.02.2018
People used to think cabs were either yellow or checkered. Today, we have a smartphone app for that. Razors used to be one of two brands. Almost overnight the razor industry has been turned on its head. Imagine the legacy TV network executives laughing at a new "competitor" that planned to charge $7 per month without advertisements. I can go on and on from financial services, retail automotive and beyond. We live in an era of continuous disruption and growing options in all parts of the market, from high to middle to low. A consulting industry traditionally ...
 
Klassische Führung verliert den Anschluss
15.02.2018
Der Ruf nach neuen Kompetenzen im Management ist medial kaum noch zu überlesen - direkt wie auch indirekt. Gründer und Vorstandsvorsitzender der Alibaba Group Jack Ma, wie auch Microsoft-Chef Satya Nadella u.a. sprechen offen und weitreichend über das, was im Management notwendig sein wird, damit die Unternehmen ihre Zukunft noch proaktiv mitgestalten können und nicht im VUCA-Sturm den Anschluss verlieren. Ein Ranking zeigt deutlich, dass das lineare Geschäftsmodell ausgedient hat. Lediglich 3 Unternehmen der Old Economy konnten sich unter den 10 wertvollsten ...
 
"Management inmitten von Pflicht & Vergessenheit" oder "von 'irgendwas mit Status' zu 'gemeinsam was bewegen'"
15.02.2018
Wo und wie sehen Sie "Management"? Welche Aufgabe hat Ihrer Ansicht nach Management? Finden Sie Ihre eigene Formulierung für diese Aufgabe, bevor Sie weiterlesen. Meine Definition von Management fasste ich oft in einen Satz: "Management ist die Kunst optimale Zusammenarbeit in einer Organisation zu orchestrieren." Wobei sich hier (für mich) Kunst von "können" ableitet, d.h. es braucht die Fähigkeit und die Befähigung dies zu tun. Beides muss sich wiederum in den zwei Bereichen von Management wiederfinden: In der Funktion "Management" (dem "wie" und "was") ...
 
Pflicht und Kür in der Digitalen Transformation
15.02.2018
Ich muss gestehen, vom Schlittschuhlaufen habe ich nicht viel Ahnung. Also eigentlich gerade so viel, dass ich es zu verhindern weiß, wenn immer ich kann. Nein ich mag es nicht. Ein paar interessante Parallelen zwischen dem Schlittschuhlaufen und der Digitalen Transformation gibt es aber. Möchte ich Ihnen nicht vorenthalten. Die Digitale Transformation als Glatteis das immer glatter wird Ich behaupte die Digitale Transformation ist eine Art Glatteis das für viele Firmen und vor allem für deren Manager immer glatter wird. Ich mag mich noch gut erinnern, ...
 
Social Intranet: Einführung mit "I love it"-Garantie?
15.02.2018
Mal ganz ehrlich: Wenn Social Intranets eingeführt werden, kommt uns als Projektleitern vieles entgegen. Ein "I love it!" gehört eher nicht dazu. Warum eigentlich? Warum ist es so schwer, Mitarbeiter davon zu überzeugen, jetzt diese coolen Tools zu verwenden, von denen wir längst überzeugt sind? An dieser Stelle werden gern typische Herausforderungen für das Social Intranet Projekt hervorgebracht: Die Kultur ist schuld - für neue Arbeitsweisen müssten wir Silodenken auflösen, das schaffen wir nicht (so schnell) Die Führung ist schuld - die mittlere Lehmschicht ...
 
Flippancy: The Biggest Threat To Enterprise Social Today
15.02.2018
For years many have lamented that rigid hierarchies, silos and knowledge is power beliefs were the greatest barrier to social success in organizations. Rightfully so, as many of us in this space of social advocacy answered the tough questions that stemmed from fear and pushed through those that saw it as folly and/or a passing fad. Many today still speak of it and write about these as the biggest hurdles for organizations. But a new specter is creeping in - flippancy. This the "ok, we have social tech now too" leadership attitude that has, in part, emerged ...
 
Everyone claims they are following "agile methods" but few actually do
15.02.2018
When we talk with managers who are undertaking ambitious digital projects, we ask them if they are using agile methods. Many of them will say "yes, we've adopted agile already." You'd think that would be an encouraging sign: when practiced well, agile methods can create exceptionally valuable and productive teams. But we've learned it most often reveals something quite different: that they aren't using agile at all. Agile development is not new. Highly evolved product development teams have been using it for upwards of two decades. Its project management ...
 
It's Time To Fix Your Broken Business Culture
15.02.2018
Culture remains the No. 1 barrier to successful digital transformation. Every time we survey business executives about digital transformation, they tell us that their organizational culture is a problem. After years of looking at data and interviewing executives, I can now see that the word "culture" masks a multitude of sins inside the organization. Which is why I wanted to write a report that gets at solving these "cultural" challenges faced by most large enterprises. You can find my analysis and recommendations in the newly published report: Set The ...
 
Can Kindness Be Contagious, Even At Work?
15.02.2018
Attention and productivity usually top the list when organizations consider ways to improve workplace efficiency - and they should be. But so should the social aspects of work, including positive behaviors and connection with others. Work is, after all, where we spend the majority of our waking lives and how we feel during the daily grind determines a slew of outcomes, including people's length of employment, number of sick days, job satisfaction, and performance - all factors that can affect an organization's bottom line. At the research center I direct, ...
 
Social Intranet Einführung - 5 'Erfolgsfaktoren' für garantiertes Scheitern
14.02.2018
Einsatz digitaler Technologien in Organisationen bieten viel Potenzial, ohne Zweifel. Viel Lesestoff gibt es dazu, wie insbesondere durch Social Intranets eine Verbesserung der Kommunikation gelingt, ja sogar ein Beitrag für die gesamte Unternehmenskultur geleistet werden kann. Effizienzsteigerungen durch Optimierungen von Arbeitsprozessen und Kommunikationsverläufen sind inzwischen unbestritten. Eindrücklich nachlesen lässt sich das beispielsweise in der Deutschen Social Collaboration Studie der Technischen Universität Darmstadt. Wie aber kommt man ...
 
If Work Was So Great, We'd Do it for Free
14.02.2018
At the end of the book "The Dilbert Principle," Scott Adams writes, "Some people think that because I cleverly mock current management methods I must have some excellent ideas that I am selfishly keeping to myself." He goes on to propose a model for the perfect company, one where everybody leaves at five o'clock. "Let's face it -- work sucks," he argues. "If people liked work, they'd do it for free." I can see the appeal of leaving at five, but I don't think his basic claim is true. Understanding this should be part of a digital workplace vision. A primary ...
 
How a 'lab mindset' can empower and develop your employees
14.02.2018
When it comes to continuous learning and innovation, companies who are willing to take the biggest risks are often those who reap the biggest rewards. We teach our children that the path to knowledge is fraught with mistakes; yet, as adults, we're unwilling to fail. A new approach -- a "lab mindset" -- is emerging that not only allows for mistakes, but considers them opportunities for growth. When a workplace culture encourages a lab mindset, employees are driven to experiment with new concepts and processes to better understand concepts and promote ...
 
How To Build A Workforce Of Relentless Change Agents
14.02.2018
Human Resources plays a crucial role when leveraging change management as a tool to effect business transformation. A digital transformation exercise is not an event but a journey that the organizations need to embrace. In this journey, HR professionals play the role of a change agent. Organizations can fail in this initiative without understanding how to make this transformation journey worthwhile for employees. Bringing a transformative shift to your people practices involves engineering a shift in the mindset, and process. Right from a project management ...
 
Four things that are killing productivity in your office
14.02.2018
What are the biggest barriers to productivity, efficiency and creativity at work? Which activities absorb the most time for the least return? In her book, The Innovation Revolution, Melissa Kennedy accuses four key suspects. Meetings. Typically people in organizations spend 15% of their time in meetings. For middle managers the figure is 35% and for senior managers it is 50%. Surveys show that two thirds of participants consider the meetings they attend to be failures. The reasons for failure include lack of purpose, poor structure, wrong participants ...
 
Why APIs Should Be Regulated
14.02.2018
Data audits may be helpful in maintaining balance between data-rich and data-poor companies. Alphabet, Apple, Facebook, Amazon, Alibaba, Tencent, and Baidu are today's digital titans: Their services accelerate innovation and enable new business models, but also create expansive data empires that allow them to control and shape the digital world. Given their rapid growth and dominance, concerned citizens and regulators in Western markets are asking: How should these digital titans be regulated? The need for regulation is clear: among Western companies, ...
 
Warum viele Unternehmen auf agile Methoden nicht wirklich vorbereitet sind
13.02.2018
Vor einigen Jahren noch von Experten belächelt, sind agile Methoden und Tools heutzutage nicht nur in aller Munde, sondern auch vielfach im Einsatz. Agilität ist das Schlagwort, wenn es um die Antwort auf ein Umfeld zunehmender Volatilität, Unsicherheit, Komplexität und Mehrdeutigkeit (englisch "VUCA") geht. Allerdings zeigen Studien und Befragungen noch kein einheitliches Bild zur Durchschlagskraft und zum Erfolgsbeitrag agiler Methoden. Zwar geben 73 Prozent von über 700 befragten Unternehmen in einer Studie der Gesellschaft für Projektmanagement (GPM) ...
 
Der dreifache Nutzen der Geisteswissenschaften in einer technisch dominierten Welt
13.02.2018
Fakten für sich allein sind sinnfrei, sie können weder aufklären noch überzeugen. Erst die ihnen zugewiesene Bedeutung macht sie relevant. Die Einordnung und Bewertung von Fakten ist die unerlässliche Aufgabe der Geisteswissenschaften. Die Forderung nach mehr Studierenden in den Mint-Fächern (Mathematik, Informatik, Naturwissenschaften und Technik) und weniger in den Geisteswissenschaften begleitet die zahlreichen Mint-Initiativen. Dabei wird unterstellt, dass diese Fächer zur Wertschöpfung und zum Wirtschaftswachstum beitragen, nicht aber die Geisteswissenschaften. ...
 
Slack is the opposite of organizational memory
13.02.2018
Between 2014 and 2016 my working life went through a lot of changes but the worst one was the normalization of slack. Managers like it because it 'gets things down on paper', 'improves reachability', 'gets questions answered quickly'. My argument is that it destroys teams' ability to think, plan & get complex work out the door. Read on for the full story. Interruptions Slack empowers your worst people to overwhelm your best. It has that in common with the open office. It normalizes interruptions, multitasking, and distractions, implicitly permitting ...
 
Dion Hinchcliffe: The Intelligent Digital Workplace Is Coming
13.02.2018
In his career, Dion Hinchcliffe has worked "on both sides of the fence" -- as a customer leading large IT projects, and as a consultant providing organizations with strategic advice and helping them come to grips with emerging technologies. Hinchcliffe is currently vice president and principal analyst at Constellation Research. He also remains a practicing enterprise architect. It's important not to "lose touch with this reality," he said, since the role of an enterprise architect is to "understand how everything connects" as a company executes a digital ...
 
5 Rules to turn the tables on your collaboration tools technology initiative
13.02.2018
If you lead Internal Communications or IT at your company, you likely have been watching recent developments in collaboration technology. Collaboration for the enterprise is expected to be a $49b market by 2021. The number of companies vying for that market (enterprise social networking being the heaviest category of spend) continues to grow. Technology that began as instant messaging apps or document storage services are being re-imagined. There is deep competition to see which tool most effectively bridges the gap between employee communication and ...
 
Why the Web 3.0 Matters and you should know about it
13.02.2018
Humble beginnings There's plenty of buzz around the web 3.0 and the sweeping changes it will bring to the industry, but few people actually know why it spawned and what it will bring. To understand this, it's necessary to travel back in time and examine it predecessors, Web 1.0 & 2.0. Just like the Middle Ages, the Web 1.0 wasn't given its name until it bit the dust. The 'World Wide Web' as it was known, was just a set of static websites with a load of information and no interactive content. Connecting meant dialing up through rickety modems and ...
 
Ordnung in das Collaboration-Chaos bringen
12.02.2018
Microsoft hätte es sicher gerne. All nutzen Office 365 und die darin (mehr oder weniger) integrierten Collaboration-Werkzeuge. Aber Gott sei Dank ist die Welt der Tools, die für Zusammenarbeit und Kommunikation eingesetzt werden (noch) vielfältig. "Persistent Chat"-Werkzeuge wie Slack sind trotz Microsoft Teams extrem erfolgreich. WhatsApp for Business und Facebook for Work geistern durch die Gazetten. Im Bereich Enterprise Social Networks ist Microsoft schwach auf der Brust und Produkte wie IBM Connections oder Jive haben größere Bedeutung. Über Dropbox ...
 
Why #ESN Isn't #Consumer - Part 3
12.02.2018
This is the third installment in a series of articles exploring why enterprise social is different to the consumer social platforms that we use. Before continuing, check out the first and second articles. And if you're enjoying the series then follow @collabital on LinkedIn or Twitter for the remaining articles in the series! This time we're going to take a slightly different tack and start off by admitting that the basic building block actions on Enterprise Social Networks (ESNs) are really much the same as on consumer social. You can like, ...
 
Challenges & Opportunities for Enterprise Social Networking (#ESN) in Financial Services
12.02.2018
Michael Brown manages a global enterprise social network (ESN) for an international financial services organization. What were the goals or objectives of deploying an ESN? The primary goal we had for our ESN is the same today as it was when we launched over seven years ago - to shrink the time it takes to get an answer to a business or technical question by leveraging the vast skills and knowledge of the organization. To be successful, we must remove corporate silos, geographical barriers, and flatten the organization. Think about how you make any large ...
 
Applying the MMB-method "make me better" in meetings and #ESN
12.02.2018
... to boost the value of the "We-Community" and Social Learning. "Only Arguing" neither helps in personal meetings nor in Enterprise Social Networks. How the "make me better" method can help to boost the value and increase the outcome not only in personal meetings, but also of working with #ESNs. The Challenge of "Only Arguing" You might have experienced this in the past: A person has an idea or shares a thought in a meeting how to improve the business, workplace, a system or any other thing that is relevant to the attending group of people. And then ...
 
Social networks are broken. This man wants to fix them.
12.02.2018
Ethan Zuckerman on fighting social media's echo chamber. In the past, if you wanted to change the world, you had to pass a law or start a war. Now you create a hashtag. Ethan Zuckerman studies how people change the world, or attempt to, by using social media or other technological means. As director of the Center for Civic Media at MIT and an associate professor at the MIT Media Lab, he tries to help his students make sense of these issues. Zuckerman is also writing a book about civic engagement during a time when we have a lot less trust in institutions ...
 
Repositioning Change Management: OD at its Best
12.02.2018
What is the difference between change management and organization development? It's the question that never seems to die. To its credit, organization development (OD) has long encouraged challenges to its status quo, debates about its essential nature, and open discussions on sensitive issues and topics. Such transparency is a healthy tradition that keeps OD vibrant and moving forward. But a strength overused can become a weakness. Unless these traditions lead to a shared resolution or integrative synthesis, they can distract and fragment the field and ...
 
Planning for the new world of work
12.02.2018
Organizations find themselves ill prepared to serve the millennial generation that will soon dominate the workforce, a recent survey reveals -- with many slow to invest in approaches that will enable virtual workplaces, boost productivity and lure the best talent. The nature of the workplace will change dramatically in coming years as digitally savvy millennials become the majority of the workforce and technologies such as digital assistants, augmented reality and AI become integral to work activity and the delivery of new levels of productivity. However, ...