Social Business Digest
by caro

#socbiz
Ausgewählte Hinweise zu Digital Transformation, Enterprise 2.0, Enterprise Social Networks, Social Intranets, Social Collaboration, Knowledge Management, HR 2.0, ... und den ganzen Rest
Dr.-Ing. Carsten Rose – Stand: 19.05.2017 19:00
 

Woche 20/2017

Social Business Digest by caro - Woche 20/2017
 

When Your Intranet is Too Successful
19.05.2017
On almost every intranet project I've worked on over the past 20 years, a top concern of the intranet team is: "How can I get people to use it?" Countless intranets languish in the corner, irrelevant, underused or forgotten. But over the past year, I've started to hear ripples of a new problem: intranets that are used too much. At the IntraTeam Event in Copenhagen, I listened to David Kennedy speak about the launch of Workplace by Facebook to Save the Children's 8000 global staff. In the first 3 days, employees created 762 groups. 762! I was impressed. ...
 
Enterprise Collaboration Platforms and the Elephants in the Room
19.05.2017
In the wake of Jive's $462 million acquisition, the spotlight is once again shining on the steadily expanding enterprise collaboration space. Enterprise collaboration tools have been subsumed under the broader digital workplace umbrella, in many cases moving from standalone solutions to being baked into existing tools. But as the world's workforce increasingly turns towards telecommuting, mobile working and cross-departmental initiatives, these tools continue to play an integral role in encouraging collaboration and communication. But even as big players ...
 
Always Be Evangelizing
19.05.2017
A reminder from Phoebe this week; always be evangelizing. Gaining internal support doesn't mean you'll keep internal support. Getting the new staff hire or platform you wanted isn't an indefinite pass to everlasting support from your organization. Resources are limited and you're not the only department lobbying for more. If you slow down while you're ahead, others will soon catch up. You've got to work hard at this every single day. This means you need to bring a ferocious, infectious, passion for community to every meeting. It means you need to bring ...
 
The Operating Model for the Digitally Transformed Enterprise
19.05.2017
Effective workplace communication is more than just a topic for an HR memo -- it's the foundation for innovation, collaboration, and all around forward motion for companies in this digital age. Often, organizations embrace social collaboration tools internally as stakeholders work to create a culture ripe for digital transformation success. All that social collaboration is great -- necessary, even -- but without leveraging the capabilities employees need to perform their work instead of just talking about it, it's simply not enough. Let's examine what ...
 
A roadmap for a digital transformation
19.05.2017
No insurance company has yet completed a digital transformation -- one that fully harnesses the power of digital technology to rethink every aspect of the organization. But a number of carriers are making remarkable progress, indicating the direction others should take. The future of insurance will be digital. That much is certain. The industry might have been slow to feel digital technology's impact, protected by regulation, the size of companies' in-force portfolios, and customers' tendency to stay put with their insurers. But the pressure is mounting. ...
 
Deloitte: Adapt Workplace Learning to the Speed of Business
19.05.2017
Seventy-four percent of organizations surveyed focus primarily on traditional learning methods that can fall short of empowering employees to acquire skills to keep pace with change and improve the work itself. New Deloitte research shows that organizations should adapt workplace learning to the speed of business as the pace of change accelerates and learning becomes more urgent, experiential and converges with work to support better business outcomes. Summarized in a WhatWorks® Brief, the research findings appear in "High-Impact Learning Organization: ...
 
Three Meaningful Strategies for Managing Rapid Change
19.05.2017
Faced with a need to adapt to a changing business environment, many companies opt for quick fixes that ultimately fail. But there are better options. advertisement Bray Rapid Change The last decade has shown that global, social, and marketplace shifts triggered by advances in technology and digital data -- are rapidly transforming the nature of work and how existing organizations in both the private and public sector can best adapt to global change. This explains the popularity of startups, which unlike existing organizations, lack legacy processes or ...
 
Gallup: Wie Führungskräfte ihre Mitarbeiter zur inneren Kündigung treiben
18.05.2017
von Gunnar Sohn - Kommunikation in Unternehmen besteht oft nur noch aus positiven Phrasen. Wenn Mitarbeiter dann zynisch werden, ist es meistens schon zu spät. Das gilt auch für viele Social Media-Berater: Sie predigen Wasser und saufen Wein. Sie sind im Ego-Shooter-Modus unterwegs und pflegen die Clickbaiting-Kunst. Die selbsternannten Gurus propagieren eine Kultur des Teilens und sind selbst mehr als geizig beim Verschenken von Aufmerksamkeit und Link-Autorität. Sie fordern Dialogbereitschaft, turnen aber nur im Sender-Modus durchs Netz. Nur die Maschine ...
 
The 6 Stages of Digital Workplace Maturity
18.05.2017
How do you define digital workplace success? To me, a successful digital workplace is one that helps us get jobs done. The idea of the digital workplace emerged from the content-centric world of intranets, as people began to recognize there was more to work than intranet content alone. The expansion of intranet to digital workplace has largely been driven by an acknowledgement of people-to-people connections and the collaboration that these connections facilitate. In fact, some have argued that content alone generates no business value unless put into ...
 
Brad Grissom: Intranets Provide the Hub for Employees to Make Connections
18.05.2017
Brad Grissom's career path exemplifies how the separate skillsets of business and IT can meld harmoniously together. His background in business continuity and disaster recovery planning has proved very helpful in his current role as senior manager of communication and collaboration solutions at Southwest Airlines. "In a way, I was studying my customers for years," he said, albeit with a different set of objectives but using the same skills such as building business cases and creative problem solving. Set Smaller Boundaries to Realize Digital Workplace ...
 
14 Hacks to Reverse Employee Community Engagement Decline
18.05.2017
Does your company have an employee community or enterprise social network that is seeing a decline in engagement? Engagement decline is a serious problem that community managers have the power to address (or prevent if your community isn't yet introduced!). Whether your engagement decline happens in the first two weeks or the first 100 days, it's an early warning signal that you have more work to do to make the community indispensable for employees. Why does your community engagement drop? There are many factors: the excitement of the new community has ...
 
Loyal employees are worth MUCH MORE than their weight in gold
18.05.2017
Oleg, I am very disturbed by a conversation between 2 managers at the airport I just heard. Went like this - "John, I am so depressed. We have to make cuts, and I feel so bad because I am loyal to my people." John replied "Do not be. There is no more loyalty of employees to companies any more". Oleg, can you please write one of your blogs as a response to John ?" John, I hope you are reading this blog. Loyalty is something you earn. You earn loyalty not by telling your people how great you are, not by your profit reports, and NOT by your mission statements. ...
 
'Working out loud': Live auf Lernreise
17.05.2017
Harald Schirmer arbeitet bei Continental im Bereich digitale Transformation und Change. Er wagt ein Experiment: Working out loud live. Was? Markt&Technik hat Harald Schirmer über Twitter interviewt. Was ist WOL - Working out loud? Gemeinsam mit 3-4 Anderen gehst Du auf eine Lernreise und versuchst dabei ein persönliches Ziel zu erreichen. Das Ganze dauert 12 Wochen (um echte Verhaltensänderung zu bewirken) für je eine Stunde entlang einem von John Stepper entworfenem Kurrikulum (genannt Circles). Das Ganze basiert auf Dale Carnegie und wurde um die ...
 
Trends May Come and Go, But Social Collaboration Is Here to Stay
17.05.2017
by Christian Buckley - When enterprise social collaboration technologies started hitting the mainstream five or six years ago, some argued social was just a fad -- real business was done through more structured collaboration platforms. I predicted at the time that social collaboration would become as ubiquitous as email within the enterprise, a prediction which looks to be coming true today. Almost every enterprise application -- from customer resource management (CRM) to enterprise resource planning (ERP) systems, from enterprise content management ...
 
Working Out Loud: It's not who you know. It's who you don't.
17.05.2017
by Simon Terry - Working out loud is a way to discover new network connections and new capabilities in your existing network. The value of working out loud is in who and what you don't know. Collaboration is straightforward if you know someone and know that they have the ability to help. You have to get over the inconvenience of asking for help. You might have to negotiate a little to win their support. Either way, it is a straight line from need to outcome. When you don't know who can help, finding a partner for collaborative work or learning is less ...
 
WOLWeek Resources
17.05.2017
This resource list is only a fraction of the public resources that are available to help you and your organization make the most of Working Out Loud Week. They are arranged in two sections: - Section 1: Resources devoted to running WOLWeek in your organization - Section 2: A few highlights of Working Out Loud resources. You will find many more if you search #wol, #workingoutloud and #wolweek Section 1: WOLWeeek Resources How to Run Your Own WOLWeek Seven Days of Working Out Loud The Community Manager Guide to WOLWeek The Employee Guides to WOLWeek WOLWeek ...
 
The flipside of "The Power of Networks"
17.05.2017
"The power of networks" It is a phrase coined by many and often used to get people transform the way they work. I am sure you have heard this before: Don't ask questions to the few in an email - ask questions to the many in an network. Why are people 'preaching' this? One of the key arguments is that the time spend on waiting for the answer decreases and you reach people you never knew before through which the diversity of answers increases. First we had email and now we have enterprise social networks that give us the means to reach more ...
 
Threaded Discussions and Enterprise Social Networks (ESNs)
17.05.2017
by Stan Garfield - Threaded discussions: tools for carrying on discussions among subscribers on a specific subject, including online and email posts and replies, searchable archives, and discussions grouped by threads to show the complete history on each topic Threaded discussions (previously known as bulletin boards, listservs, newsgroups, message boards, discussion boards, online discussions, and forums), have now become the core functionality of enterprise social networks (ESNs). An enterprise social network (previously called a microblog) is an internal, ...
 
Overcome Resistance to Change with Two Conversations
17.05.2017
Across industries and sectors, the track record for organizational change is bleak. Research finds that anywhere from 50%-75% of change efforts fail. And for those that do succeed, many don't achieve the goals of the original vision. Why is change so hard? Usually, figuring out the right answer is not the challenge, whether it's a new strategy, more-efficient processes or systems, or a new structure that better meets the needs of a growing company. The biggest hurdle to effective organizational change is people. A core part of your job as a leader is ...
 
Assessment: Do You Know How Bureaucratic Your Organization Is?
17.05.2017
By our estimates, an excess of bureaucracy costs the U.S. economy more than $3 trillion in lost economic output per year. When you look at all 32 countries in the OECD, the cost of excess bureaucracy rises to nearly $9 trillion. Yet while the incentives for dismantling bureaucracy are substantial, so are the hurdles. Bureaucracy is ubiquitous, familiar, and deeply entrenched. For most managers, bureaucracy is not merely the "safe" choice; it's the only choice. They're likely to see radically flat organizations like Haier, Valve, and Morning Star as weird ...
 
Agile und Working out Loud -- Methoden finden sich
16.05.2017
von Sebastian Thielke - Eine neue Arbeitsumgebung ist auch immer eine neue Erfahrungswelt. Dennoch existiert diese Arbeitswelt nicht als das Neue da draußen, sondern ist die Vermischung von dem, was man mitbringt und dem was man vorfindet. Mit dem Beginn eines neuen Projekts, dem Antritt bei einem neuen Kunden oder der grundlegende Umbau einer Organisation hat man immer die Schnittmenge der eigenen Erfahrungen und die Möglichkeiten des Neuen vor einem. Vielfach fehlt jedoch die Projektion der eigenen Erfahrungen über die neuen Ansätze und vielfach beschäftigt ...
 
The Rise and Fall of Work Media
16.05.2017
by Stowe Boyd - Users are migrating away from web 2.0-era social tools, and quickly. I started using the term social tools in 1999 -- 'tools intended to shape culture' and not just speed up communication or increase productivity -- as an effort to make a distinction between the diffuse term collaboration that had grown up from the pre-internet groupware and workflow markets. Today, the term collaboration has been used for so long, in so many contexts, and to describe so many activities that it's been totally drained of emotive force and declarative focus. ...
 
How Best to Collaborate
16.05.2017
Collaboration drives so much in a workplace. Collaborative teams have a deeper sense of trust, are more willing to take risks, and are supportive of each other more consistently. It's a powerful trait to infuse into any work team. How best to collaborate depends on many factors: the teams, the work, the need and the project. Yet there are common traits every effective collaborative workplace shows. Business Strategy and Types of Collaborations In a recent book, Heidi K. Gardner, a distinguished fellow at Harvard Law School, describes "smart collaborations" ...
 
Social Mindset: A Key to Engaging People
16.05.2017
It is more than obvious now that the way people feel about their workplace has direct material impact on performance of the business. This simple equation gets even more complex when we think of forces that are fundamentally changing how we work. Our workplace conversations today are dominated by topics like increasing globalization, economic uncertainties, automation, disruptive innovations, social technologies, generational shifts, mobility, people analytics, gig economy and such. Newer generations at workplace demand different experiences and therefore, ...
 
The secret to delighting customers: Putting employees first
16.05.2017
The main hurdle in customer experience is translating boardroom vision into action at the front line. Empowered employees are the key. Once upon a time, a little girl visited a Disney theme park. Sadly, while there, she dropped her favorite doll over a fence and into a mud puddle. When members of the park staff retrieved the doll, it was a mess. So they made it a new outfit, gave it a bath and a new hairdo, and even took photos of it with other Disney dolls before reuniting it with the owner that evening. "Pure magic" was the way the girl's mother described ...
 
Above My Pay Grade
16.05.2017
It's painful to admit that I have used this phrase one to many times lately, along with the phrase "shut up and color." Two things that pretty much go against everything I have been trying to do the past few years by working out loud, practicing personal knowledge mastery, building my social leadership skills and trying to model the behaviors that enable change. As I was cleaning out my Evernote "inbox" of saved for later articles - this quote from Simon Terry stared me right in the face: Every time I hear the phrase "above my pay grade" I cringe. It ...
 
We Don't Ask Very Good Questions, Do We?
16.05.2017
Several years ago I was working with the technology team supporting a very large player in the consumer packaged goods industry. This group was focused internally on how they might pursue collaborative innovation in order to serve their brand clients with more compelling insights. Our engagement was at the time when companies began taking big data seriously. The group consisted of smart, experienced people. Yet, as sometimes happens, they struggled with why they were there. What might they accomplish together? At one point, the leader of the group -- ...
 
12 Schritte zur Zusammenarbeit ... und schon klappt das mit der Kollegin und dem Kollegen
15.05.2017
von Stefan Pfeiffer - Es ist eine Grafik, die sich auf IBM Connections - das führende Enterprise Social Network oder Social Collaboration-Software der IBM - bezieht. Die Empfehlungen, was man aber tun kann und sollte, um "social" zusammenzuarbeiten gelten aber aus meiner Sicht generell: Sein Netzwerk aufbauen. Seine Fähigkeiten im Profil "bewerben" Seinen Status aktualisieren. An was arbeitet man, was für andere Kollegen interessant sein könnte, Lesezeichen zu Webseiten und Beiträgen anlegen, die auch für andere interessant sein könnten. Mein Lieblingsschritt: ...
 
When It Comes to Digital Transformation, Change Agents Matter Most
15.05.2017
by Dion Hinchcliffe - What is the most important factor in realizing technology change today? Is it having the right technology or tools? Perhaps leadership support, as that is cited by so many (including myself) as a top success factor. Maybe it's the right strategy, or roadmap? However, when it comes to what actually matters most, I have found that it's really none of these things, though they're all important along the way, but not absolutely vital to success. Instead, the single most important element in driving successful digital transformation, ...
 
How to Decide When It's Time to Chat, Call or Do Video
15.05.2017
Media theorist Marshall McLuhan famously said, "The medium is the message." Could there ever be a time when this observation was more on point? All modes of communication have their strengths and weaknesses, and how and when you choose to use chat, voice or video can make or break the effectiveness of your message delivery. For example, an email knows no physical boundaries and can be shot off to a recipient on the other side of the world in an instant, but how many times have you pushed "send," only to realize what you said was inaccurate, confusing, ...
 
Empowerment in the Workplace: Enable Your Employees
15.05.2017
What does it mean to enable your employees? How does enabling your employees help them perform better and integrate them into the company mission more effectively? Empowerment is based on the idea that providing employees with the resources, authority, opportunity and motivation to do their work, as well as holding them accountable for their actions, will make employees happier and more proficient. In other words, allowing employees to take leadership of their roles results in high impact and positive long-term effects for the company and individuals. ...
 
Learning's Role in Innovation
15.05.2017
Practices like working out loud, developing community, experimenting and tolerating failure are the path to learning. The world has changed. Organizations are facing increasing disruptions, more information is available, and new technologies are making it easier and faster to compete. The ability to plan, prepare and execute is no longer sufficient. Agility and the ability to adapt is imperative. Going forward, optimal execution is only the cost of entry and continual innovation will be the only sustainable differentiator. This puts a huge emphasis on ...
 
Management Potential
15.05.2017
Keep it simple. Stay humble. Let the leadership opportunities, and management especially, come organically... naturally. Most of us (and I really do mean most) have no right and no business being managers. We have no right and no business being leaders, at scale. Most of us can barely put two socks of the same color on in the morning; and then we head to the office and are expected (and expect of ourselves) that we're going to be able to deftly lead other people's lives. I find that deeply ironic and disturbing. It's taken years for me to reverse course ...
 
Letting go - embracing imperfection
15.05.2017
Have you ever written an email that was received by someone in a way you did not intend? I'd wager that scenario only had to play out a couple of times before you modified your behavior, reading and re-reading your messaging to ensure it conveyed the message you intended. People seem to have carried this habit across to other forms of digital communications like blog posts and enterprise social networks. If you are a senior leader within your organization then you might even have someone else, perhaps from the internal communications department, ...