Social Business Digest
by caro

#socbiz
Ausgewählte Hinweise zu Digital Transformation, Enterprise 2.0, Enterprise Social Networks, Social Intranets, Social Collaboration, Knowledge Management, HR 2.0, ... und den ganzen Rest
Dr.-Ing. Carsten Rose – Stand: 21.07.2017 23:00
 

Woche 29/2017

Social Business Digest by caro - Woche 29/2017
 

Install, Promote, Support - wie man interne soziale Netzwerke als Plattform für digitalen Wandel zum Fliegen bringt
21.07.2017
von Alexander Kluge - Für viele Unternehmen beginnt der Maßnahmenkatalog eines (digitalen) Transformationsprogramms mit einem technologischen Schritt: sie schaffen die Grundlage für vernetzte,. offene, partizipative und agile Kommunikation und Zusammenarbeit mit einem internen sozialen Netzwerk. Dass die Einführung eines Enterprise Social Networks noch nicht viel ändert, ist eine Erkenntnis aus vielen Projekten und an dieser und vielen anderen Stellen oft wiederholt worden. In meinem Rollenverständnis als "Reisebegleiter" in Projekten der digitalen Transformation ...
 
Culture for a digital age
21.07.2017
Risk aversion, weak customer focus, and siloed mind-sets have long bedeviled organizations. In a digital world, solving these cultural problems is no longer optional. Shortcomings in organizational culture are one of the main barriers to company success in the digital age. That is a central finding from McKinsey's recent survey of global executives (Exhibit 1), which highlighted three digital-culture deficiencies: functional and departmental silos, a fear of taking risks, and difficulty forming and acting on a single view of the customer. Each obstacle ...
 
Why Enterprise Social Networking will Overtake Email
21.07.2017
By 2014, enterprise social networking services will replace e-mail as the primary vehicle for interpersonal communications for 20 percent of business users. "The rigid distinction between e-mail and social networks will erode. E-mail will take on many social attributes, such as contact brokering while social networks will develop richer e-mail capabilities," By 2012, over 50 percent of enterprises will use activity streams that include microblogging, but stand-alone enterprise microblogging will have less than 5 percent penetration. The huge popularity ...
 
How to pick the right collaboration tools
21.07.2017
IT pros say collaboration is a high priority to their organization, so it's important to choose wisely. Does the prospect of choosing a collaboration suite seem unusually daunting? That's because for many people, it is. "I've covered this space for nearly 20 years, I know all the tools, and personally, I'm overwhelmed," said Alan Lepofsky, vice president and principal analyst at Constellation Research. The recent proliferation of collaboration software has put many technology decision-makers and users "in a tizzy," he explained, as mobile apps, ...
 
Social Responses To Questions
21.07.2017
An interesting paper to note: Contrary to the theory of reciprocity, and in line with predictions by the bystander effect, we found that receiving high quality answers negatively influenced new knowledge seekers' future likelihood of knowledge contribution. Consistent with the social exchange theory, receiving high quality answers positively affected newcomers' future knowledge seeking behaviors. Social responses (votes to the new members' questions) were found to have strong positive effects on both newcomers' future knowledge contribution and seeking ...
 
Blogs and Blogging
21.07.2017
by Stan Garfield - Blogs: web sites where posts are made (such as entries in a journal or diary), displayed in a reverse chronological order; often provide commentary or news on a particular subject; some function as personal online diaries or logbooks; combine text, images, and links to other blogs and web sites; typically provide archives in calendar form, local search, syndication feeds, reader comment posting, trackback links from other blogs, blogroll links to other recommended blogs, and categories of posts tagged for retrieval by topic Blogs are ...
 
3 Ways To Ease The Pain Of Slow And Frustrating Decision Making
21.07.2017
Much of the frustration in today's workplaces is linked to the way decisions are made. At the top of the organization people with the most decision making power (high up in the organization) are the farthest away from the actual work that's being done. At the same time, people at the bottom of the organization often don't have the authority to make decisions on their own. The result? Ill-informed, slow and terrible decisions that are made in a process that frustrates everyone involved. Luckily, there are a number of ways to relieve the pain. People with ...
 
Wir brauchen mutigere Manager! Oder nicht?
20.07.2017
von Niels Pflaeging - Häufig hört und liest man dieser Tage Aussagen wie: "Eine Führungskraft, die unter heutigen Bedingungen anders agiert, handelt erst mal gegen das herrschende System. Dazu gehört Mut!" Das klingt auf den ersten Blick ganz vernünftig. Geradezu kämpferisch. Wir sollten uns jedoch angewöhnen, dieser Art von These entschieden zu widersprechen. Warum? Letztlich steckt in der Mut-Aussage vor allem eine Schuldzuweisung. Die da lautet: "Heutige Manager sind Lappen.", bzw.: "Manager und Führungskräfte sind Feiglinge. Wenn die nur ein wenig ...
 
Digital Transformation and the Leadership Quandary
20.07.2017
by Dion Hinchcliffe - The data now shows that a near majority of organizations today are undergoing digital transformation in some shape or form. By digital transformation I don't mean IT automation of the business of course, but wholesale rethinking of some or all of the business in digital terms. It's the greatest game in the business world right now, and necessary for long term survival, but such digital reinvention is also one of the hardest journeys to make. Moreover, just like startups have a high failure rate (8 out of 10 don't make it typically) ...
 
Changing workplace behaviour isn't rocket science
20.07.2017
Behaviours are patterns of action that give us a feeling of predictability and safety, and they are programmed into us from birth: set meal times, sleep schedules, school timetables, nine to five, Monday to Friday - I could go on forever. In the workplace, our embedded behaviour enables us to do things on auto-pilot, saving time and effort, so changes and organisational initiatives are usually met at best with scepticism, and most likely with downright resistance. "I've always done it this way, we don't need all these bells and whistles. Why do we need ...
 
Humanizing the Digital Workplace Experience
20.07.2017
The app economy promised to deliver an easier existence -- and it actually has. We now have the power to summon a car, order a pizza and receive updates about news around the world instantly, right from our mobile device. While the app economy provides great conveniences and keeps people connected, the consequences of too many, always-on apps can cripple businesses and their employees. Don't Blame the Apps, Blame the Design A Digital Humanist Approach How Topic Computing Helps Collaboration Peace of Mind Augmenting the Brain With AI A Win-Win for ...
 
Tell The Story of Practice
20.07.2017
by Simon Terry - Politely trash thought leadership and you get a big reaction of support. You will also discover a lot of similar frustration. However, these responses highlight how closely the message skirts the line of being merely entertaining thought leadership (a TEDX talk awaits me somewhere). If we are to stay true to the message of that post, we move beyond thought leadership when we share stories of the benefits of the real practice of change to inspire others. This is critically important in the domain of my work, helping organizations change ...
 
5 Essential Tips For Creating A Killer Corporate Wiki
20.07.2017
Knowledge sharing is of crucial importance for, well, just about anything. In companies large and small, software technology and techniques developed for easier exchange of company-wide know-how can make a world of difference. Not only can corporate wiki software make communication smooth and collaboration fruitful, it can efficiently boost productivity of each employee and streamline operations on a larger scale. Still, this only applies to internal knowledge bases that are properly structured. With that in mind, we've compounded a number of organizational ...
 
The Age of the Wisdom Worker Is (Still) Just Ahead
20.07.2017
Almost 60 years ago, Peter Drucker coined the term "knowledge workers," saying that a new generation of professionals and their productivity would become "the most valuable assets of a 21st-century institution, whether business or non-business." Unlike the previous century's most valuable assets - production equipment - this century's assets would be human, he said. Institutions would value knowledge workers not for their ability to run equipment but for their ability to analyze information and apply their expertise. Twelve years ago, in his book A Whole ...
 
Stop Using the Excuse "Organizational Change Is Hard"
20.07.2017
During nearly every discussion about organizational change, someone makes the obvious assertion that "change is hard." On the surface, this is true: change requires effort. But the problem with this attitude, which permeates all levels of our organizations, is that it equates "hard" with "failure," and, by doing so, it hobbles our change initiatives, which have higher success rates than we lead ourselves to believe. Our biases toward failure is wired into our brains. In a recently published series of studies, University of Chicago researchers Ed O'Brien ...
 
Wie ein guter Gastgeber: Der Community-Manager im Intranet
19.07.2017
von Oliver Chaudhuri - Virtueller Arbeitsraum, Teamsite oder Workspace: Je nach eingesetzter Lösung gibt es die unterschiedlichsten Bezeichnungen für Projekt- und Gruppenräume in einem Social Intranet. Als Oberbegriff lässt sich auch von Communities sprechen. Und jede dieser Communities braucht einen Moderator und Administrator: den Community Manager. Gespräche anregen und das Glas nachfüllen Der Community Manager lässt sich mit dem Gastgeber einer Party vergleichen: Er lauscht den Gesprächen und hält sie durch freundliche Nachfragen in Gang. Er schaut, ...
 
5 Surmountable Hurdles to Collaboration Success
19.07.2017
We invest in digital collaboration tools, therefore we see collaboration as the outcome, right? Unfortunately, the answer is largely a resounding no. Over the last year, I have been running workshops for multinational organizations on how to overcome collaboration's hurdles. The following five areas emerged which require extra attention when deploying digital collaboration tools. First, Get Your Meeting Culture Right There's No Time for Collaboration We're Afraid to Be Seen Digital Confusion Getting Leaders and Influencers to Engage [ ...
 
How You Can Benefit From Enterprise Social Middleware
19.07.2017
I've been around long enough to recall a time when middleware was virtually non-existent. Proprietary mainframe systems did not use middleware because everything was exclusively owned. Then along came client-server computing and graphical user interfaces, and all of a sudden there was a huge demand to separate the backend engines from what we were seeing on the front end. Defining Middleware Lessons from Consumer Social Middleware Using Enterprise Social Middleware The Status Quo [...] ...
 
Achieving Digital Maturity - Adapting Your Company to a Changing World
19.07.2017
In the 2017 Digital Business Report, MIT SMR and Deloitte find that digitally maturing companies are achieving success by increasing collaboration, scaling innovation, and revamping their approach to talent. 1 - Executive Summary Adapting to increasingly digital market environments and taking advantage of digital technologies to improve operations are important goals for nearly every contemporary business. Yet, few companies appear to be making the fundamental changes their leaders believe are necessary to achieve these goals. Based on a global survey ...
 
'Work' is no longer a place that people go to, it's what they do regardless of location
19.07.2017
The adoption of mobility, cloud, and social media have changed the way people used to work earlier. The boundaries of workplaces are melting down fast, as today people can choose where they work, thanks to the consumerization of IT as well as democratization of it. These are making organizations rely more on the virtual communication tools than ever before- a glue that binds these geographically dispersed teams together. Video is one growing and effective virtual communication tools among them. The increasing appetite to consume video content coupled ...
 
Knowledge management made incredibly simple
19.07.2017
by Sam Marshall - The knowledge management (KM) concept has been around a long time, and I thought it was lingering in a post-hype disillusionment phase. But lately I've seen it creeping back into business cases for collaboration tools and digital workplaces. Leaders still worry that teams don't share enough knowledge and that it is locked in departmental silos so they are looking for technology to provide part of the answer. Here's a technique that helps you think about knowledge flows and how to plan beyond simple technology changes. I created it because ...
 
Social Software and Social Media
19.07.2017
by Stan Garfield - Social software and social media: a range of tools that facilitate social networking, typically personal web pages including bios, interests, links, photos, videos, personal networks, posts, and comments; web and mobile applications used to turn communication into interactive dialogue, sharing, and assistance Social software is primarily used within an enterprise (private). Social media is primarily used externally (public). Offering a broad portfolio of social software helps democratize knowledge and better links people. Social networking ...
 
A Study Shows How to Find New Ideas Inside and Outside the Company
19.07.2017
Bill Joy, the co-founder of Sun Microsystems, was famous for saying, "Not all smart people work for you." Companies know this. That's why many seek to tap the potential of "open innovation" by encouraging their employees to scout for new ideas among external partners, such as universities, research institutes, competitors, and customers. Companies as diverse as Procter and Gamble, Henkel, Lego, and Bosch are all using technology scouts to import ideas from external sources. Much research suggests that exposing employees to a broad range of external partners ...
 
Fordert die DIN EN ISO 9001:2015 ein ESN Konzept?
18.07.2017
Was fordert die neue Norm ISO 9001:2015 zum Thema Wissensmanagement? Die Norm fordert von den Organisationen, Wissen explizit zu erwerben und zu bewahren mit dem Ziel, die Prozessqualität und damit die Qualität der Produkte und Dienstleistungen nachhaltig zu verbessern. Damit verbunden sind auch Maßnahmen, die vor dem Verlust von Wissen schützen. Die Anforderung der Norm ist erfüllt, wenn Wissen und der Umgang mit dem Unternehmenswissen als strategischer Faktor der Unternehmensführung verstanden und in der Organisation gelebt wird. Detailliertere Informationen ...
 
'Work out loud' oder besser 'offen arbeiten'?
18.07.2017
von Dr. Peter Schütt - John Stepper war bei der Deutschen Bank von New York aus lange zuständig für das "Social Intranet", was im unruhigen Geschäft von Banken immer eine besondere Herausforderung ist. Er hat seine nicht immer zu Begeisterungssprüngen verleitenden Erfahrungen reflektiert und daraus 2015 ein Buch gemacht: "Working out loud" - und die Bank verlassen. Der Titel ist brillant und regt zu allerlei Vermutungen an, was denn damit gemeint sein könne - insbesondere, wenn man ihn auch noch übersetzen muss. Möglichst "laut arbeiten" und dabei den ...
 
Connecting the movement
18.07.2017
by Mara Tolja - Recently I heard from an HR leader at one of the worlds largest retailers, about how he spends two weeks of every year working as a delivery driver in the company. This experience helps him to bring to life the impact of the decisions he makes from his office. He gets direct contact with customers and gains another perspective of work in the company. Richard Branson is known for collecting similar feedback, by walking around the cabin during his Virgin flights and talking directly to the crew and passengers. There is nothing particularly ...
 
Working out loud; importance and ideas
18.07.2017
I have always been pretty gregarious; happy to chat to anyone I meet and willing to share my view even when it is not fully worked through. Not only that I am always interested in what others are up to. You may call me nosey but other folk's ideas and practice and are just too fascinating to ignore! And why would I want to spend time re-inventing the wheel? Over the years I have found an open approach has paid huge dividends in making new friends and professional contacts, learning new things and gaining insights which would not have been the case ...
 
The Most Important Idea In Community Development
18.07.2017
Speaking this week to community managers in Israel, one idea struck a chord; asset-based community development. It's the most important concept in community organizing you probably haven't heard of. ABCD is when a community organizer (builder, manager) stops treating communities as a group with a collective problem to solve and starts treating the community as a group with countless opportunities for growth. It's the belief that every single person who walks through the door of your event, who joins your community, or engages with you in some way has ...
 
KM Incentives and Rewards
18.07.2017
by Stan Garfield - Incentives and rewards: programs designed to encourage compliance with goals, improve performance against metrics, and increase participation in KM initiatives, including performance ratings, salary increases, promotions, promotion requirements, tangible rewards, recognition, competitive rankings, badging, and gamification There are several differing schools of thought on whether or not to provide special rewards for desired knowledge behaviors. One school holds that incentives can yield short-term results when introducing a change ...
 
Why Informal networks are set to revolutionize HR and People Analytics
18.07.2017
To date, very little work has been done on harnessing the power of informal networks and teams in the world of both global HR and global HR systems. The fluidity and informality of teamwork has always meant that capturing ever changing team membership and dynamics has been virtually impossible at any scale. While the science behind Organisational Network Analytics (ONA) pioneered by the likes of Karen Stephenson and Rob Cross is well established, tried and tested, the ability to scale these insights has always been a major hurdle to these powerful data ...
 
Die Agile Organisation ist kein Kunststück
17.07.2017
von Niels Pflaeging - Warum Agile Höchstleistungs-Organisation trotzdem "empfindlich" und relativ selten ist. Wie sich organisationale Lebendigkeit wiederherstellen oder erhalten lässt. Die Agile Organisation ist ein wenig wie gesunde Ernährung: Jeder kann sie sich vorstellen - aber kaum einer macht´s. In diesem Sinne sind die meisten Managementpraktiken, derer sich Manager und ihre Unternehmen heute bedienen, wie Kartoffelchips. Und zwar die mit den bösen Fetten. Beispiele gefällig? Aber gern. Nehmen wir die Mitarbeiterbeurteilung. Eine ausgesprochen ...
 
Lernen in der Postkreidezeit: Working Out Loud für eine veränderte Lernkultur
17.07.2017
Das 4K-Modell des Lernens macht deutlich, welche Kompetenzen in einer digital geprägten Gesellschaft wichtig sind: Kreativität, Kommunikation, Kollaboration und kritisches Denken. Daher bleibt zu überlegen, wie im schulischen Unterricht diese Kompetenzen gefördert werden können. Meiner Meinung nach stellt der Ansatz Working Out Loud, der bisher vorwiegend in der Arbeitswelt verbreitet ist, ein geeignetes Gerüst dar. Es geht dabei nicht darum, sich wirtschaftlichen Zwängen anzupassen beim schulischen Lernen oder der Wirtschaft Dienste zu leisten. Es geht ...
 
Personaler, vernetzt Euch!
17.07.2017
Gerade in einer digitalen Arbeits- und Wirtschaftswelt liegt die Zukunft des Personalmanagements in der Kultur- und Organisationsentwicklung. HR muss sich als Vernetzer verstehen und Personalarbeit zusammen mit Führungskräften und Mitarbeitern gestalten. Im Mai dieses Jahres veröffentlichte Sabine Kluge, Global Program Manager Learning and Development bei Siemens, einen bemerkenswerten Artikel auf LinkedIn zum Thema Social Learning, der enorme Aufmerksamkeit auf sich zog. Sie beschreibt eine Zeitenwende hinsichtlich des Lernens in der deutschen Wirtschaft. ...
 
Advanced social technologies and the future of collaboration
17.07.2017
The next generation of social technologies is beginning to transform the way people communicate and work with each other, according to a new survey. After nearly a decade of research on the business uses of social technologies, executives say these tools are more integrated into their organizations' work than ever before -- and that the most sophisticated of these tools, message-based platforms, are gaining traction. At the companies where messaging platforms have taken hold, respondents to the latest McKinsey Global Survey on social tools report that ...
 
Why Silos Kill The Ability To Communicate A Unified Vision, And 5 Ways To Eliminate Them
17.07.2017
Many organizations today that struggle with change and fall short of fulfilling their ultimate vision spend countless days, weeks and months - not to mention resources - trying to understand why they can't seem to circumvent the barriers standing in their way. And often, they can't quite define what those barriers are. In an article I wrote on this column in 2013 - still the most viewed piece I have written to date, I talked about the silo mentality and some of the ways organizations can make strides in eliminating the structure and behavioral barriers ...
 
Return on Employees... Social Media Empowers Your Employees
17.07.2017
by Ted Rubin - Who knows your business as well (if not better) than you do? The people who work in your business, of course! And I'm not talking about a sales staff. I'm talking about your nuts-and-bolts employees who know the everyday ins and outs, whether they work with your customers, handle inventory or do the behind-the-scenes work that helps run your company. In today's socially-connected world, employees are often an untapped resource that (with a little guidance) could exponentially expand your company's word-of-mouth reach. Empower them so they ...
 
Why We Haven't Been Working Out Loud
17.07.2017
There's a lot of rubbish written about working out loud. Working out loud is hard. It means sharing what you are doing in the bad times not just the good. It means asking for help when you need it. It means saying when you don't feel very motivated or productive. It means sharing failure. It means demonstrating the value to colleagues who just don't get it. When we began Bromford Lab we were pretty good at it. Sharing regular updates, live Trello and using Google docs and video to share our growing pains. However, as we've gotten ...
 
How communities of practice can help reduce staff turnover
17.07.2017
by Nick Milton - There are many ways in which Communities of Practice add value to an organisation, 27 of which are listed here. Here is a 28th way. There is a really interesting analysis of Communities of practice from the Geneva Knowledge forum which looks at CoPs in several large multinationals, and which points out some of the softer benefits. For example, CoP members can get the following personal benefits: the thrill of participating in an exchange of ideas with like-minded colleagues who share a common interest and skills, resulting in a major ...
 
The Community Insights And Innovation Strategy
17.07.2017
Communities are a goldmine for innovation and insights, but you need to get the strategy right. Insights don't appear by chance, they appear after a successful execution of your community strategy. You can use a community to directly solicit ideas, gather feedback, identify bugs, track sentiment, identify popular trends, and refine ideas through getting early feedback (content, possible new features, and potential product changes). More than any other goal, innovation requires internal alliances (and strong internal relationships) to realize the value. ...
 
The Lost Art of Thinking in Large Organizations
17.07.2017
Many executives in big companies attained their positions by excelling at getting things done. Unfortunately, a bias for doing rather than thinking can leave these executives ill-equipped for their new roles. If you ask managers in a large organization to approach a strategic business problem, their focus often quickly narrows to proposing solutions. When asked why, many respond that they don't have time to think. How did we arrive in a state where managers do not recognize that thinking is part of their job? The answer reflects a relentless focus on ...
 
Job titles and job descriptions are no longer an attraction
17.07.2017
Do you think a single job description will define what you are capable of? Why do you need it? Job titles and descriptions are becoming obsolete nowadays and are no longer an attraction for employees and the employers. Employees at work in the traditional workplace were completely blinded by their job titles like "Manager", "Assistant" and descriptions like "Junior", "Senior" etc.,. This created some big problems as the responsibilities were divided accordingly that made their growth limited and it was all about growing egos and politics. But now the ...