Social Business Digest
by caro

#socbiz
Curated hints on Digital Transformation, Enterprise 2.0, Enterprise Social Networks, Social Intranets, Social Collaboration, Knowledge Management, HR 2.0, ... and all the rest
Dr.-Ing. Carsten Rose – Effective: 22.10.2017 22:00
 

Week 42/2017

Social Business Digest by caro - Week 42/2017
 

Wandel im Arbeitsablauf
20.10.2017
So lässt sich die tägliche Arbeit auch ohne E-Mail und File Server organisieren. Sie stellt für alle Projektbeteiligten stets eine große Herausforderung dar: Die "Revitalisierung" oder Neueinführung von Intranet-Plattformen. Gerade in Unternehmen, in denen bisher kein zentraler Kanal für die Kommunikation und Zusammenarbeit existierte, geht es während der Analysephase eines Intranet-Projektes nicht nur um Ziele, Architekturen, funktionale Anforderungen oder technische Rahmenbedingungen. Vielmehr gilt es auch tägliche Arbeitsabläufe zu untersuchen und ...
 
The 'power of one' information hub in a connected digital workplace
20.10.2017
Over 18,000 members of staff have embraced Ochsner's new intranet as the central hub of information. The large healthcare organisation crafted a personalised digital workplace to better engage and communicate with their employees, and support better decision making. Expecting high levels of engagement can lead to disappointment, but Jennifer Bollinger (pictured right), Vice President of Corporate Communications and Public Relations for Ochsner Health System, is ambitious and results focused. Bollinger has worked resolutely to revamp Ochsner's approach ...
 
Features of enterprise social networks that will strengthen employee engagement
20.10.2017
Enterprise Social Networks have been announced as one of the major trends in internal communications for 2017. What are the benefits of social features available in intranets? It comes as no surprise that social media are used by almost everyone these days. According to Social Media Today, an average person spends almost two hours every day watching videos on YouTube, scrolling Facebook timelines, reading new tweets or sharing photographs and short clips via Snapchat. It is generally thought that social media distract workers during the office hours. ...
 
Same Ol', Same Ol'
20.10.2017
I read an article recently about how to improve "engagement" in Facebook's enterprise social platform Workplace. It was rich with approaches one could use and referenced the idea that in Workplace you need strong "group leaders". There was nothing wrong with the post and frankly it had decent value but honestly there was NOTHING new here either. Seriously, this post could have been written in 2011 about Yammer or in 2013, swapping the tool Jive into the title. These tips and approaches are still being touted and yet we still hear that 80+ ESN efforts ...
 
4 Internal Communication Trends to Take Advantage of Right Now
20.10.2017
Technology continues to change almost every aspect of the business world, including companies' internal communication systems and processes. With so many obligations and responsibilities, it's important that businesses carefully consider what they're saying and how they're saying it to their internal workforce. Far too often, companies push the value of integrating effective communication into their company culture to the bottom of their priority list. However, smart communication executives who recognize the value of their employees in the success of ...
 
How HR Can Develop a New Generation of Blue-Collar Employees
20.10.2017
By the end of the recession, the U.S. labor market had shed 8.7 million jobs. In the nine years since, the economy has recovered all of those lost jobs. But even with an unemployment rate last month of just 4.4 percent, not everyone is celebrating. "This is an unbelievably fragile, shallow economy. Government economists say we're at full employment, but labor participation rates are low," said Fred Goff, CEO of Jobcase, a Boston tech company that provides a networking platform targeted to blue-collar occupations. "We have dumbed down the definition ...
 
2018: The Year Of Enterprise DevOps
20.10.2017
Earlier in the year, we declared 2017 to be the year of DevOps and I am pleased to say, "we were right!!" With our data confirming that 50% of organizations are implementing DevOps, DevOps has reached "Escape Velocity". The questions and discussions with clients have shifted from "What is DevOps?" to "How do I implement at scale?". As we are near the end of 2017, the number of inquiries are increasingly focused on how &O organizations will be successful given the pressure of accelerated delivery of applications and services - without additional headcount. ...
 
Das Arbeits-Leben ist kein "business as usual" mehr
19.10.2017
von Guido Bosbach - Leben ist Veränderung. Manchmal stetig, manchmal mit deutlichen Brüchen, und doch bis zum Ende immer kontinuierlich. Jeder Tag, zuweilen jede Stunde, ist Teil des Weges, der zu einem sich ebenso marginal und manchmal signifikant verändernden Ziel führt. Wie vorbereitet, befähigt und willens wir dabei sind, diesen Weg zu gehen hängt von vielen Faktoren ab. Was auf der persönlichen Ebene oftmals eine schwierige, angsteinflößende Entscheidung ist, wirkt auf organisationaler Ebene zugleich leichter, wie auch noch bedrohlicher. Sie ist ...
 
The Magical Collaborative Workplace of the Future May be Farther Off Than You Think
19.10.2017
Wasteful meetings and excessive emails are the top hurdles for today's workers, according to Workfront's latest research, The State of Enterprise Work Report. That's as much of a newsflash as saying today's political environment is a little testy. The research does, however, show that today's enterprise knowledge worker is quite optimistic about the future of work. See "A Trip to The Office of The Future With Brian Fanzo" for insight into what the future workplace will be like. Seems that in five years, the workforce will be a magical land of rainbows ...
 
How To Ace Digital Transformation Through IT Design
19.10.2017
A funny thing has happened on the way to the digital revolution. The process of getting there has turned out to be complex, risky and expensive. Nobody is arguing about the need to go digital. In today's competitive marketplace, digital transformation has become a requirement, not an option. The problem is not the destination; it's the journey. To become fully digital, enterprises have to dramatically increase the scope, scale and speed of their IT -- all while staying in sync with the evolving needs of the business. To cope with these challenges, chief ...
 
Stop Holding Meetings That Don't Matter
19.10.2017
Most managers spend about 35% to 50% of their time in meetings. And most team members report it is a waste of time. This is because they are meetings that don't matter to anyone other than the team leader. Although it is not clearly stated, the purpose of most meetings is to share information, primarily with the team leader. Here's what usually happens: one at a time each person reports what is happening in his or her area. The team leader asks some questions, but there is little real discussion among the team. You don't need a team meeting to share ...
 
Why You Can Focus in a Coffee Shop but Not in Your Open Office
19.10.2017
A few years ago, during a media interview for one of my books, my interviewer said something I still ponder often. Ranting about the level of distraction in his open office, he said, "That's why I have a membership at the coworking space across the street -- so I can focus." While I fully support the backlash against open offices, the comment struck me as odd. After all, coworking spaces also typically use an open office layout. But I recently came across a series of studies examining the effect of sound on the brain that reveals why his strategy works. ...
 
Die unterschätzte Macht der Vernetzung
18.10.2017
In vielen Organisationen gibt es inzwischen ein Enterprise Social Network (ESN). Weil man das jetzt eben so macht und weil gerade die jüngeren Mitarbeiter mit Social Media aufgewachsen sind und auch bei der Arbeit wie auf Facebook und Twitter kommunizieren wollen. Die wenigsten Mitarbeiter und noch weniger Manager aber haben verstanden, welche Machtverschiebung und welches kreative Potential in der Vernetzung steckt. Prof. Dr. Peter Kruse analysierte in seiner Rede am 3. Juli 2010 vor der Enquete-Kommission Internet und digitale Gesellschaft des deutschen ...
 
Enterprise collaboration is all about change management
18.10.2017
Collaboration and social tools offer radically better ways of working. They can bring together groups of staff who are scattered across the globe, as well as helping teams accelerate the delivery of their projects. New tools can break down silos, and share knowledge at every level of the business. To get the most out of these new capabilities, staff must work differently. But: if new working practices are required, why do organisations simply launch new tools and expect staff to suddenly work differently? The changes needed to working practices are both ...
 
How to Make Lone Wolves Part of Your Digital Workplace Pack
18.10.2017
Digital workplaces give employees the freedom to roam and work freely, which can, in turn, strengthen the company. A study published by the Digital Workplace Group, for example, indicates that the increased mobility afforded by digital workplaces aids the efficiency, innovation and engagement levels of front-line workers. While the benefits are clear, a common problem also lurks beneath the surface of many digital workplaces which can be easy to miss under the veneer of engaged, empowered workers. Lone Wolf Syndrome The Importance of Human Touch in a ...
 
Neutralize Internal Politics in Digital Initiatives
18.10.2017
What holds many companies back from making progress in digital initiatives has little to do with technology -- and a lot to do with human nature. [...] The challenges of progressing toward digital maturity are often more human than technological -- and as many examples illustrate, internal politics is a major one. Political struggles for control and decision-making often result in blocking or slowing down progress by causing business or operational difficulties for the organization. Since 2006, I have conducted annual research with approximately 300 ...
 
Crisis, what crisis? The truth about trust
18.10.2017
We hear constant noise from politicians, business leaders and the media about the so-called "crisis of trust". Where does the truth lie? Robert Phillips, author of Trust Me, PR is Dead and co-founder of Jericho Chambers, argues that the crisis of trust is lazily used as a proxy to mask a more profound crisis of leadership and purpose. Robert explores the genesis and symptoms of the current condition - the weakening relevance of 20th century institutions; wilful blindness to the injustices of globalisation; and the failing obsession with celebrating shareholder ...
 
"Digital Channels" or Work Tools?
17.10.2017
At my last job, when I started introducing the comms team to our new enterprise social network (ESN), I asked a simple question: Is our enterprise social network a "digital channel" or a work tool? Most comms teams I speak to see it as a the former. It's a shame because it greatly limits what an ESN can enable an organization to achieve. It's also surprising because ESNs are no longer new, disruptive tech tools -- in fact, like Workplace by Facebook and Yammer, they are quite mature. An ESN is a tool to get work done. To get work done, employees need ...
 
3 Reasons Companies Must Evolve Their Workplace Communications
17.10.2017
Our very own Robyn Hannah recently had the pleasure of chatting with Michael Brito, Head of US Digital at LEWIS Global Communications, to explore the future of workforce communications and what companies need to do to keep up. During the live webinar, they covered everything from the problems facing today's global enterprises to how companies balance technology advancements with authenticity. The rapid evolution of technology has not only changed the way we communicate in our everyday lives but is also shaping workforce communication at-large. If companies ...
 
Using a Network Map to Break Down Silos & Prompt Innovation in R&D
17.10.2017
Here's an interesting story about how network insights can jumpstart stalled innovation efforts. A large consumer products organization used organizational network analysis to examine networking between two technical domains within an R&D unit. Eager to prompt innovation between the two groups of scientists, the company organized ideation sessions to prompt innovation. It didn't work. Sure, interesting ideas came up. Expertise was shared. A dialogue had begun. But without the network analysis information in hand, the managers had fallen into ...
 
BNY Mellon's Digital Workplace of the Year 2017 - why it won
17.10.2017
Strong performance across all the award criteria made BNY Mellon's digital workplace a clear winner in the 2017 Awards, announced in June. It was hard to fault either the ambitious, business-focused strategy or the accompanying robust governance framework with its clear roles, groups and responsibilities. BNY Mellon's approach to user engagement also made an impression, with a range of approaches employed to ensure the user voice is at the heart of digital workplace developments. DWG CEO Paul Miller commented after presenting the award to the team in ...
 
6 Essential Aspects of Workplace Culture
17.10.2017
For the second year running, Salesforce was the number one ranked company for "The Best Places to Work in 2017". I believe that the main reason our company is recognized for being a 'best place to work' is our Ohana culture. I was a Salesforce customer for twelve years before I decided to join the company. During those years as a customer, I could feel the culture and I was incredibly inspired by it. The Salesforce Ohana is a deep-seated support system we nurture inside our company. So what is culture? And why are there so many varying definitions of ...
 
How to integrate an online community into an organization
17.10.2017
Unfortunately, too many existing online communities fail to integrate in the organization facilitating them. It will come as no surprise that these networks lead a rather dormant existence. To allow a community to reach its full potential it is essential that it is thoroughly embedded in the organization. Only then will there be anything at stake for both the community participants and the employees of the organization. But what is the best way of doing this? Start internally Community management Management The role of managers Positioning Organizational ...
 
Dear CEO
17.10.2017
by Dan Pontefract - Dear CEO, Now more than ever in our history we need you to lead. Frankly, with all due respect, what you have been serving up as "leadership" since the 1970's has not been good enough. There have been some bona fide exceptions--Marc Benioff, Ursula Burns, Oprah Winfrey and Nick Meriggioli come to mind--but much of the leadership emanating from CEOs has been less than stellar. It is time to hit the reset button. Let us first start with the facts and conclude with several reflections for change. First, ask yourself if your employees--the ...
 
Successful Digital Transformation Requires a Culture that Empowers Change Agents
16.10.2017
Today's enterprise companies are jumping all in with digital transformation. They are excited about integrating internet of things sensors with big data solutions combined with artificial intelligence leveraging augmented and virtual realities. These technologies and change are very inspiring for the future of work, but these are also the same enterprise companies that have struggled to migrate to the cloud, integrate collaborative social business solutions or embrace a future of work that isn't just having a BYOD policy. Enterprise Change Requires Leadership ...
 
A new day requires new ways: designing "Digital Change" for effective transformation
16.10.2017
The tectonic plates of business and technology are shifting. In our anytime, anywhere world, the rate of change business leaders face is advancing in the blink of an eye. Today's business norm is to optimize disruptive innovations powered by a digital revolution. The digitization of work and talent is driving a need for new approaches to managing business change. Traditional change management approaches no longer apply to organizations seeking to undertake necessary, major transformation and reinvention. Effective transformation in our environment today ...
 
Distributing power for the network era
16.10.2017
by Harold Jarche - A certain amount of command and control, exercised through a hierarchy is often necessary to get work done. I suggest temporary, negotiated hierarchies so that teams can form and re-form depending on what needs to be done. Reorganization can be inherent in the enterprise structure and not a cataclysmic event that happens only when management systems fail. We are in the early stages of an emerging era where network modes of organization dominate over institutions and markets. Networks naturally route around hierarchy. Networks also ...
 
We need more digital leaders
16.10.2017
When we visit a client, we always hope that management will fully embrace online networks. Making a success of a social intranet or online community is so much easier when a director is fully on board and acts as a digital leader who leads by example and does not throw in the towel at the first sign of resistance. But what exactly is a digital leader, and what is it that they do? Successfully implementing a social intranet or other online network requires the support of the formal leaders from the organization. If they are not encouraging, a network ...
 
Online collaboration, cooperation and networks: what are the differences?
16.10.2017
Looking at an online community like Wikipedia from the outside, it might seem like a tightly organized group of millions of people working toward the same goal. But look more closely, and you'll see all kinds of members working on a wide range of activities, with varying motivations. Collaborations, various networks, cooperations and coordinated activities run in parallel. For good community management it is essential to understand the differences between them. Online network Online cooperation Online collaboration What does this mean for community management? ...
 
The Best Lurkers An Online Community Can Have
16.10.2017
Don't waste your limited time trying to convert lurkers into regulars. It's an uphill struggle and most lurkers are already as active as they're ever going to be. Instead, turn your lurkers into the best lurkers they can be. Don't try to create new behaviors, shift existing habits instead. What is the most valuable thing your lurker can read, watch, see, like, or share? If your community goal is to increase customer retention, make sure lurkers are reading the top 3 tips shared in the community each month. If your community goal is to generate leads, ...
 
Community Analytics journey: how metrics need to serve Business
16.10.2017
by Matt Laurenceau - Below is my journey on Communities Analytics. I initially started Community Engagement (as a practitioner) because I felt the value in my guts. I moved to metrics later on, in order to make strategic progress (as a Community Manager). When moving to Community Strategy role, I stepped back on Analytics, improving wisdom. I'm sure my journey is not over, but I learnt enough to be able to share with you in this post. Hope is not a Strategy Strategizing is about designing a credible (inspiring?) plan, and showing progress. Simply put, ...
 
You Can't Change Fundamental Behaviors Without Changing Fundamental Beliefs
16.10.2017
In 2006, Blockbuster Video launched Total Access, a service that allowed its customers to rent videos online and return them to stores. The strategy was an immediate hit with customers and before long its online unit was making big gains against Netflix. It seemed that the video giant had finally cracked to code to renting videos on the Internet. Alas, it was not to be. Investors balked at the cost of the new plan, while franchisees feared that online rentals would make them obsolete. In 2007, the company's CEO, John Antioco, was fired and the online ...