Social Business Digest
by caro

#socbiz
Curated hints on Digital Transformation, Enterprise 2.0, Enterprise Social Networks, Social Intranets, Social Collaboration, Knowledge Management, HR 2.0, ... and all the rest
Dr.-Ing. Carsten Rose – Effective: 21.04.2017 19:00
 

Week 16/2017

Social Business Digest by caro - Week 16/2017
 

Unternehmenskultur: Misstrauen zerstört die Produktivität der Mitarbeiter
21.04.2017
Scheitern digitale Projekte, liegt es - klar - an der verkrusteten Unternehmenskultur. Und wer ein attraktiver Arbeitgeber ist, verdankt das der offenen Kultur? Was sich hinter dem vermeintlichen Allheilmittel verbirgt. Als Rüdiger Fox vor mehr als 20 Jahren von seinem Arbeitgeber die Chance bekam, eine der Niederlassungen zu führen, wählte er ausgerechnet eine, die keinen Schuss Pulver wert war. "Betriebswirtschaftlich war das völliger Blödsinn", erzählt der heutige CEO des Textilherstellers Sympatex. Der Markt für die Produkte des Unternehmens war ...
 
Connecting employees and closing the mobile disconnect
21.04.2017
New research by workplace performance software, Nudge Rewards, shows a rather disappointing disconnect between workers' perceived value of mobile and their employers' ability to maximise its benefits in the workplace. The question then becomes, what exactly is needed to support a successful work-anywhere mobilised workforce? The first ever mobile phone to feature apps, the IBM Simon, was launched over 20 years ago. Since then, the mobile ®evolution has led to a seismic shift in the way companies operate and interact with their customer base. Spending ...
 
Solving The 'Too Busy To Participate' Problem
21.04.2017
There's a moment in many new client meetings where someone will say: "The problem with [our audience], is they are too busy to participate!" We've heard this from every type of community. Even a community for retirees. Your audience is not too busy to participate. I'll bet they still spend hours each day using Facebook, Twitter, Instagram, watching Netflix, and talking with friends. It's never about time, it's always about priorities. And priorities are about emotions. If something strikes an emotional nerve, your members will make time for it. The Biggest ...
 
How GE is becoming a truly global network
21.04.2017
The company's vice chairman describes GE's efforts to bust silos, boost collaboration, and build an internal marketplace of ideas and solutions. The GE that I work for now is not the same company as the one I joined in 1978, with stand-alone businesses in a holding company. Today, we operate on the premise that our whole is greater than the sum of the parts, and the dynamic networking and exchange of ideas and solutions across GE is a performance differentiator for each business. Close to 70 percent of our business now takes place outside the United ...
 
Twelve Forces That Will Radically Change How Organizations Work
21.04.2017
A tidal wave of change is coming that will soon make the way we work almost unrecognizable to today's business leaders. In an age of rapidly evolving technologies, business models, demographics, and even workplace attitudes -- all shifting concurrently -- change is not only constant but also exponential in its pace and scope. Companies from startups and online businesses to incumbents in all industries will experience the effects in far-reaching and transformational ways. During a comprehensive, yearlong analysis of the global work landscape, The Boston ...
 
Ambassadors and Influencers
21.04.2017
As businesses slowly come to recognize the importance of informal communication, we are starting to hear the words "ambassadors" and "influencers" more and more. This is a bit of a good news and bad news story, which goes like this: Good news: "We need to recognize that there's informal communication actually going on in our companies." Bad news: "We'd really, really like to control it as much as possible." What does that have to do with "ambassadors" and "influencers?" Because, at the moment, most of the energy companies are putting into "informal" ...
 
Cogs in networks
21.04.2017
We use models and metaphors to make sense of our organisational structures, understand them, make predictions, apply change. Some well know models are: Ants in colonies Bees in hives Apes in jungles Humans in neural networks Organisations as machines Hierarchies, wierarchies, holocracies Models are not reality. Models are an abstraction of reality. Same for metaphors. They help us tell and understand a narrative. We are not apes, ants, or bees. We are humans. As Jonathan Haidt explains at length in his book "The Happiness Hypothesis: Finding Modern Truth ...
 
10 Reasons Your Top Talent Will Leave You
21.04.2017
Have you ever noticed leaders spend a lot of time talking about talent, only to make the same mistakes over and over again? Few things in business are as costly and disruptive as unexpected talent departures. With all the emphasis on leadership development, I always find it interesting so many companies seem to struggle with being able to retain their top talent. In today's column, I'll share some research, observations, and insights on how to stop the talent door from revolving. Ask any CEO if they have a process for retaining and developing talent ...
 
Why formal intranets can be a total nightmare
20.04.2017
I spent this Easter with the kids, visiting parks and zoos going on Easter egg hunts, collecting eggs and having loads of fun. As we ran between hedges trying to find eggs it got me thinking about the process of egg hunts and how comparable it was to the nightmare of trying to find answers on traditional, non-collaborative intranets. Starting the hunt [...] Hunting for information So how does that compare to how we find answers in business? We start with the rough map, the companies Intranet. It brings us through divisions and departments in the hope ...
 
The Wikipedia Problem - Understanding why most Enterprise Knowledge Repositories Fail
20.04.2017
When building Knowledge Repositories (KRs) like Intranets, Internal Content Web Sites, Enterprise Models, and CMDBs, most enterprises make the unwise decision of adopting and mimicking a Wikipedia-like solution. They assume that an adequately sized and appropriately skilled human labor force will auto-magically make itself readily available for manual content generation and maintenance, thinking such activities are very easy and that everyone will, both, want to participate in content development and have the time to do so, regardless of their skills ...
 
Why This? Why Now? "Working Out Loud"
20.04.2017
Have you ever started working on a project only to find out that someone else in your organization is working on the same project? Have you ever been stuck trying to research data in your organization only to find out the guy next door did all that research work last year, and all you had to do was go next door for your answers? Yep. Been there, done that - and from these experiences, I learned to talk more about projects I was working on. If only for no other reason than to stop doing double work, but the reality was that the greatest benefits turned ...
 
4 Psychological Factors That Keep People in Your Online Community
20.04.2017
Attracting new people to your community is hard. Keeping them around is even harder. Tips and best practices are great for keeping members engaged, but they can only take you so far. To build a community that both attracts and retains quality members, you need more than clever content and a well-tuned platform. You need to create a space in which your members feel like they truly belong to something bigger than themselves. According to one of the most influential studies on the psychology of community, there are three elements that form this sense of ...
 
The Secret To Improving Resolution Rates Isn't In The Answers
20.04.2017
The trick to improving the resolution rate is better questions, not more answers. Most questions are far too broad to answer. Compare two questions: Bad Question: "My router isn't working, does anyone have any ideas?" That's guaranteed to either be ignored or begin an endless cycle of frustrated helpers asking for more information. A far better question might be: Good question: "I purchased a D-Link AC3200 Ultra Wireless Router, Tri-Band, Gigabit Ports, Dual Core Power HD Streaming and Gaming DIR-890L two weeks ago. It worked fine on my 1 gig connection. ...
 
Challenging change management: The way out is through
20.04.2017
What lies behind successful change management? A summary of the top challenges to effective organisational change. Change Management literature often mentions how important people are to its success. Specifically, success is couched as employee acceptance, or even empowerment, as a result of changes initiated by managers. We all love success stories but how do we go from a place which "needs improvement" to success? When you Google "change management" and success, you get 14.7 million results. When you Google "change management" and challenges, you get ...
 
Culture is Either the Roadblock or Highway to Innovation - We Need Leadership not Management
20.04.2017
by Brian Solis - After studying customer experience, digital transformation and innovation for so many years, I've found that the next big thing in business ®evolution is culture. The other most interesting thing I've learned is that while businesses are readying or investing in change, the definition of meaningful culture is elusive or inconsequential. Yet, company culture is either the number one catalyst or inhibitor to progress. Culture needs a champion. As Peter Drucker once famously said, "Culture eats strategy for breakfast..." Like most aspects ...
 
Go Find Mavericks: How Feisty Organizations Fight Conformity and Embrace Risk
20.04.2017
In 1944, the Office of Strategic Services (OSS), America's wartime intelligence bureau, published a pamphlet to guide saboteurs against the enemy. In addition to destroying buildings, vehicles, infrastructure, and the economy, the guide included dozens of instructions for reducing the efficiency and productivity of organizations. For example: Insist on doing everything through "channels." Never permit short-cuts to be taken in order to expedite decisions. When possible, refer all matters to committees, for "further study and consideration." Attempt to ...
 
Reinventing Siemens: Tanzstunde für Elefanten
19.04.2017
von Sabine Kluge - Wittelsbacher Platz Hausnummer eins: 1825 errichtete Leo von Klenze das prachtvolle Ludwig Ferdinand Palais im Herzen Münchens, das heute, als Konzernzentrale der Siemens AG, liebevoll das "Rosa Palais" genannt wird. Vor etwa 25 Jahren betrat ich zum ersten Mal ehrfürchtig die heiligen Hallen des Traditionsunternehmens, das seit seiner Inbesitznahme durch Siemens im Jahre 1949, dank einiger wenig attraktiver Erweiterungsbauten der 60er und 70er Jahre, hinter der rosa Fassade ein unübersichtliches Labyrinth endloser, schlecht ausgeleuchteter ...
 
Social Networking in the Enterprise is the Future of Work
19.04.2017
Teams are increasingly distributed. According to a Gallup poll, telecommuting has risen by 37%. In addition to this increase, it's safe to say that business is moving towards social networking to improve communication across all levels of the organization. With social networking, organizations can instantly receive feedback, allow ideas and feedback to permeate from all levels of the organization, and manage teams across multiple time zones. How will social networking impact enterprises today? It's no longer a question of whether or not social media ...
 
Why companies are struggling to engage their workforce in Digital
19.04.2017
by Jeremy Scrivens - I have been invited to be a Keynote at Australia's premier HR, CIO and COO Tech Conferences in Sydney and Amsterdam. The topic I have been asked to speak on is The Future of Work in a Digital Age and specifically, how can business leaders engage their people to take the Digital and Social Business journey to reap the benefits of their investment in Digital - whether a Tier 1 Corporate or a smaller SME. Never before have we lived in such an exciting time as this for the Future of Work or #FOW The combination of digital / social business ...
 
How To Become More Digitally Native - 12 Weeks Of "Working Out Loud"
19.04.2017
It was in late 2016 that I first heard of this "Working Out Loud" which was supposed to be a book, but people were also talking about circles, digital workplaces, etc. Naturally, I got curious and dug a little deeper. It turns out there is a whole program that is designed to bring people together to work on their individual goals together, just like a group of friends might, which is an interesting concept that aims to bring you and your colleagues and potential target groups together on a weekly basis. Intrigued by its premise, I created my first circle ...
 
Include The Answer Within The Response
19.04.2017
One sure-fire way to annoy people who ask questions is to send them somewhere else to get answers. Don't do this. If someone asks a question in your community, don't just link to the answer, provide the answer. Go to the FAQ or page content if you need and take the time to adapt the answer for them. Be as detailed and as specific to their question as possible. Make sure the recipient has the greatest possible chance of getting the right answer. If you need to ask clarifying questions, ask them. Just don't send them somewhere else. In every interaction ...
 
Cognitive science shows that humans are smarter as a group than they are on their own
19.04.2017
As individuals, the amount we know about the world is miniscule. One psychologist estimated that an individual's knowledge store is about one gigabyte, much less than fits on a typical USB thumb drive. This is why most of us struggle to name even a few foreign leaders or accurately draw a picture of a bicycle. Even within our domains of expertise, ignorance is a fact of life. Surgeons are masters of the procedures they perform, but that doesn't mean they can identify the appropriate anesthetic or design an effective course of follow-up physical therapy. ...
 
Neurodiversity as a Competitive Advantage
19.04.2017
Meet John. He's a wizard at data analytics. His combination of mathematical ability and software development skill is highly unusual. His CV features two master's degrees, both with honors. An obvious guy for a tech company to scoop up, right? Until recently, no. Before John ran across a firm that had begun experimenting with alternative approaches to talent, he was unemployed for more than two years. Other companies he had talked with badly needed the skills he possessed. But he couldn't make it through the hiring process. If you watched John for a ...
 
Widerspruch: Schleimer gefährden den Unternehmenserfolg
18.04.2017
Schleimer gefährden den Erfolg ganzer Unternehmen. Doch manche Chefs scheinen immun gegen diese Spezies zu sein. Einige bevorzugen Ja-Sager ganz besonders, bestätigen Wissenschaftler. Auch nachts brennen in vielen Büros und Laboren von Samsung noch die Lichter, unter den Schreibtischen liegen die Schlafsäcke griffbereit - falls es wieder einmal nicht lohnt, noch nach Hause zu fahren. Der Grund? "Wenn ein Chef seinen Untergebenen eine eigentlich unmögliche Frist setzt, wagt niemand Nein zu sagen", sagte ein ehemaliger Ingenieur der Zeitung "Korea Herald". ...
 
Your Employees Aren't Consumers. They have Too Many Expectations.
18.04.2017
by Simon Terry - Your employee's consumer behaviour won't translate to the workplace. The barrier to consumer style adoption is the impact of your systems and culture. Implementation of technology alone does not address these cultural and systemic issues. A common question for any vendor of future of work tools is 'why do I need to invest in change and adoption? Aren't consumers adopting these tools quickly?' Consumer adoption of new tools is exciting. The vendors of consumer product have developed a new science of fostering adoption and engagement. ...
 
Translating Corporate Culture Across Distributed Teams
18.04.2017
The brand identity your business cultivates internally and in the marketplace can be its single most valuable commodity. Customers reward companies that represent a positive corporate culture and often shun those that do not. So translating and maintaining a positive corporate culture is a must in these customer-savvy times. Most companies have a mission statement, which usually consists of a sentence or two that someone came up with way back when. It gets dusted off, included in the annual report and then promptly forgotten again. Is Your Corporate ...
 
Team Spaces for Collaboration Using SharePoint or Other Platforms
18.04.2017
by Stan Garfield - Team spaces: collaborative workspaces designed to allow teams to share documents, libraries, schedules, and files; conduct meetings, calls, surveys, and polls; and store meeting minutes, discussions, reports, and plans Work teams, project teams, and communities all require tools that support collaboration. A team space is a site that enables team members to post and retrieve files, share information, and carry out group activities. If teams don't have such a tool, they are faced with the need to send more email to one another, ...
 
These 3 Technological Forces That Are Changing The Nature Of Work
18.04.2017
Work used to be pretty simple. You got up in the morning, did your job and came home at the end of the day. Most people spent their whole career doing pretty much the same thing for the same employer. They were judged by their skill, diligence and seniority and, at the end of it all, they looked forward to a peaceful retirement. Today, those seem like quaint notions. Nobody spends an entire career doing the same job the same way anymore. In fact, a recent study at Oxford found that as many as almost half of the jobs in the US are at risk of being automated. ...
 
Community ROI: The Value of Supporting the Success of Others
18.04.2017
by Rachel Happe - In 2016, The Community Roundtable published our first community ROI model. Our intent was to provide a tool that worked across all community use cases and was simple enough that it could be quickly understood by stakeholders to help them see not only the return they were getting but how powerful a community approach could be. Over the past 18 months, we've been using this model with clients to: Clearly communicate the value of community and how that value is generated Show how ROI has grown month by month as a community matures Project ...
 
How AI Is Transforming the Workplace
18.04.2017
Artificial intelligence is changing the way managers do their job -- from who gets hired to how they're evaluated to who gets promoted. Move over, managers, there's a new boss in the office: artificial intelligence. The same technology that enables a navigation app to find the most efficient route to your destination or lets an online store recommend products based on past purchases is on the verge of transforming the office -- promising to remake how we look for job candidates, get the most out of workers and keep our best workers on the job. These ...
 
Meetings, Fehler, Kommunikation: 6 Thesen zur Führung in der Zukunft
17.04.2017
Der digitale Wandel verlangt Flexibilität auch in den Arbeitsmodellen. Manager, die Home-Office-Angebote als alleinige Antworten sehen, liegen daneben. Sechs Thesen verdeutlichen, wie sich Führung in digitalen Zeiten ändert. Führungsaufgaben werden situativ verteilt und angenommen Die Zeit der Meetings und Workshops geht zu Ende Human Resources werden künftig Human Relationship Vielfältige Kommunikationskanäle sind Chance und Risiko zugleich Können wird wichtiger als Wissen - eine neue Fehlerkultur hält Einzug Die Flexibilität des Arbeitgebers wird zum ...
 
Gestern Führungskraft - und morgen??? Was heute zu tun ist, um morgen noch eine Rolle zu haben
17.04.2017
von Guido Bosbach - Die meisten, die es wagen ihren Kopf vom Arbeitsalltag zu erheben, zucken zusammen und ducken sich wieder weg. Zu unklar, zu wenig erkennbar, sind die prognostizierten Auswirkungen, die die Digitalisierung und die Veränderungen der Arbeitswelt mit sich bringen. Zu prägnant ist das "muss", zu wenig sichtbar sind die Chancen. Während die Mitarbeiter auf den "unteren Ebenen" eine grundsätzliche Angst um ihren, in vielfältiger Weise durch Automatisierung und künstliche Intelligenz bedrohten Arbeitsplatz plagt, plagen "die da oben" und ...
 
Where Does Collaboration Happen in Your Organisation?
17.04.2017
by Simon Terry - Between People There's only one place collaboration happens in your organisation - between people. Collaboration doesn't just happen on your technology platform or in your activity based workplace. Collaboration happens wherever people come together to work. Collaboration is a human activity integral to work wherever it occurs. Between Diverse People Between People Everywhere [...] ...
 
Will Microsoft Teams Hammer Yammer?
17.04.2017
Let's be honest: enterprise social networks (ESN) have always struggled. From the start, people have questioned whether an ESN could really deliver on its promise of better communication, collaboration and operational efficiency. While plenty of examples of organizations, large and small, who have benefited from an ESN are out there, there never seemed to be real critical mass in the market. Even in the cases where companies claimed benefits, ESNs mostly succeeded in enhancing narrow processes such as HR onboarding or sales opportunity management. The ...
 
Six Principles of Effective e-Learning: What Works and Why
17.04.2017
"For the past ten years, Richard Mayer and his colleagues at the University of California at Santa Barbara have conducted a series of controlled experiments on how to best use audio, text, and graphics to optimize learning in multimedia. Six media element principles can be defined based on Mayer's work. What follows is a summary of these principles along with supporting examples, psychological rationale, and research." Take any e-Lesson -- show it to five people and ask them what they think. My bet is you will get five different opinions about the quality ...
 
'Collaboration' Creates Mediocrity, Not Excellence, According to Science
17.04.2017
Far from being a productivity panacea, a collaborative culture will drive your top performers away. If you listen to management pundits, "collaboration" is all the rage. While the term is a bit fuzzy, what's usually meant by "collaboration" is 1) plenty of ad-hoc meetings and 2) open-plan offices that increase the likelihood that that such meetings take place. In previous columns, I've pointed out that open-plan offices, with all their interruptions, distractions, and noise pollution, are productivity sinkholes. I've also pointed out that ...