Social Business Digest
by caro

#socbiz
Curated hints on Digital Transformation, Enterprise 2.0, Enterprise Social Networks, Social Intranets, Social Collaboration, Knowledge Management, HR 2.0, ... and all the rest
Dr.-Ing. Carsten Rose – Effective: 15.09.2017 20:00
 

Week 37/2017

Social Business Digest by caro - Week 37/2017
 

Verpuppen, Verkappen und Verirren - Stadien der digitalen Transformation
15.09.2017
von Sebastian Thielke - Heute möchte ich mich mal nicht dazu auslassen, was man alles anders machen kann und sollte und überhaupt, dass ja nicht die Technologie im Vordergrund steht, sondern der Mensch und die Kommunikation. Nein, heute werfe ich mal einen zusammenfassenden Blick auf sechs Jahre Veränderungen mit Innovationen, Idealen und Methoden. Eigentlich brennt mir diese Betrachtung schon lange auf der Zunge. Doch worum geht es mir? Eigentlich um was recht Einfaches - die Beobachtung und Feststellung zu Organisationen und Unternehmen und deren Weg ...
 
Enterprise Social Network im Personalwesen
15.09.2017
Teil 2: Onboarding - Kommunikation ist (fast) alles. In ersten Teil haben wir uns damit auseinandergesetzt, wie ein Enterprise Social Network Unternehmen dabei unterstützen kann, dass sich fähige Kandidaten für die vakanten Stellen interessieren und somit die Voraussetzungen für einen Bewerbungsprozess gegeben sind. Heute sehen wir uns an, wie ein Enterprise Social Network hilft, neue Mitarbeiter besser und schneller in das Unternehmen zu integrieren. Interaktives Bewerbermanagement entwickelt sich zum Standard Der Bewerbungsprozess ist vergleichbar ...
 
Drei Thesen für die Diskussion über "Du musst Dein Ändern leben"
15.09.2017
von Siegfried Lautenbacher - Die Resonanz auf meinen Artikel "Alles nur eine Farce?" hat mich erstaunt und überwältigt. Am kommenden Dienstag, 19.09. findet nun im Rahmen des ausgezeichnet besetzten IOM Summits in Köln der Workshop statt, der Auslöser des Artikels war. Unter dem Motto Warum Du Dein Ändern leben musst haben wir 70 Minuten Zeit zur Diskussion. Mein Kollege Alexander und ich haben uns drei Thesen überlegt, anhand derer wir die Diskussion anregen wollen. Hier sind sie. Thesen sollen ja zuspitzen, ich hoffe, niemand fühlt sich dadurch persönlich ...
 
Combining technology with a winning communications strategy
15.09.2017
How do you ensure your organisation's digital tools support your communication strategy? How do you weave existing channels into your strategy while being open to new technology? StaffConnect's VP of Product and Customer Delivery, Ciara O'Keeffe, tells MARGINALIA about her approach to 'AppSuccess', describes the principles of community management, and shares her views on the future of mobile enterprise. A digital communications leader, Ciara O'Keeffe (pictured right), doesn't follow a strategic framework when partnering with organisations to deliver ...
 
How to Motivate Employees to Go Beyond Their Jobs
15.09.2017
Every day, employees make decisions about whether they are willing to go the extra mile in ways that contribute to their organization's success. These are important decisions because research shows that when employees are willing to go beyond their formal roles by helping out coworkers, volunteering to take on special assignments, introducing new ideas and work practices, attending non-mandatory meetings, putting in extra hours to complete important projects, and so forth, their companies are more efficient and effective. As a result, a critical task ...
 
The High Price of Overly Prescriptive HR Policies
15.09.2017
Recently, one of my colleagues left our firm to make significantly more money at another company. We wanted to keep her, but the commission-based salary offered by the other company was more than we could match. She hadn't realized how long her new commute would be during rush hour, however, and after three days of long, round-trip commutes during rush-hour traffic, she asked to shift her schedule an hour earlier to spend less time in unproductive gridlock. Her manager denied her request, saying, "If we did it for you, we'd have to do it for others." ...
 
Improve Your Productivity With Inbox Zero
15.09.2017
Use this incredible method to prevent missing an important email or forgetting a critical task. As a busy CEO and founder, I receive hundreds of emails every day and send around 50 myself. Yet at the end of the day, my inbox is empty. I follow a principle called Inbox Zero. No, I don't have an assistant managing my emails. And no, Inbox Zero is not just a dream - it can be done. Why should you keep your email inbox empty? The benefits are many: You won't miss an important email again when you use the Inbox Zero method. You won't leave people hanging ...
 
5 Reasons Why Agile Does Not Work In Germany And What To Do
15.09.2017
I don't intend to offend anyone who has a different opinion from me, but I do want to share my experience and explain to you Why Agile does not Work in Germany. Some of you may disagree and think that I'm generalizing as a whole, but nevertheless let me share my experience with you. I've lived in Germany for about 9 years (this was written in 2017), worked, travelled and lived in several different countries so I know the differences. Like everywhere else, culture, mindset and even history plays an important part in the work environment of Germany. However, ...
 
You Already Have a Digital Workplace - Now You Want a Great One
14.09.2017
Hands up -- who has a digital workplace? Let's try this again: Hands up everyone who has a digital workplace? Everyone put your hand up. That's better! The term "digital workplace" is relatively new, and is only now gaining interest and momentum. Yet organizations have had digital workplaces since the earliest days of PCs and email, they've just not been very good. Our goal now must be to deliver good -- or ideally, great -- digital workplaces. What Is a Digital Workplace? "A digital workplace consists of the set of tools, platforms and environments ...
 
What's the Difference Between Collaboration and Teamwork?
14.09.2017
by Eddie Prentice - What's the difference between collaboration and teamwork? I hadn't really thought about that much until an email popped in to my inbox from Higher Logic pointing to a blog post on the topic. The author, Molly Talbert, explains the difference by saying that with teams everybody has defined roles and generally sticks to them. With collaboration, those lines are blurred and people drift out of their siloes. Why does this matter? The answer to that question is that technology has opened up the possibility of teams with hundreds of members ...
 
3 Key Benefits of an Enterprise Social Network
14.09.2017
Following Facebook's dismal performance on Black Friday-responsible for a mere 0.68 percent of the day's total online sales-media leaders have begun to speculate as to social media's ability to drive direct sales. And although such speculation is warranted, New York Times columnist, Stephen Baker, in a recent Sunday Review op-ed put it best: "Social networks, like them or not, are fast laying out a new grid of personal connections. Even if this matrix of humanity sputters in advertising and marketing, it's bound to spawn new industries ...
 
Social Media as a Collaborative Work Space
14.09.2017
One of the big challenges for organisations internally is the management of knowledge, this often seems to sit with individuals rather than collectively in the organisation. This is often most clearly highlighted when a single employee in a key position moves on and takes the knowledge and experience with them, the learning process seems to reset and somebody new has to acquire that knowledge and experience from scratch (and starts the process of isolating that knowledge all over again). This process of knowledge isolation is further exacerbated when ...
 
8 Things Collaborative Leaders Know
14.09.2017
Are you a collaborative leader? Collaborative leaders understand that organizations are networks of relationships and that relationships are the glue that holds them together. Anyone can be collaborative leader -- no matter whether you are the president, a mid-level manager or a front-line supervisor.. or in a large corporation a small business, a non-profit, or a school. Collaborative leaders create communities, whether they lead the entire organization or a team within the organization. Collaboration is not an option - it is an imperative. If you are ...
 
12 Things Collaborative Leaders Do
14.09.2017
Collaborative leaders create communities where people unite around a common purpose and values, working collaboratively to accomplish a shared vision that makes a powerful and positive impact. Their job is to champion the vision, provide resources and remove roadblocks. How do they do this? Some of these 12 behaviors could describe any leader. But when you look at them altogether, a pattern emerges that is quite different from traditional leaders. Collaborative Leaders... Flatten things Allow leadership to emerge Know the business and the landscape Live ...
 
True Enterprise Collaboration Depends on Cross-Platform Interoperability
14.09.2017
Enterprises need tools that work together - even among competing products. Cloud-based work management and collaboration tools are now considered a must-have for successful businesses. In a recent survey of business leaders, more than 80% say collaboration and work management tools are used across their entire business. It's clear that business leaders have recognized the vital role that these tools can play: collaboration is an essential driver of growth, and investing in enterprise collaboration and work management tools is critical to staying competitive. ...
 
Is Radical Transparency Collaborative?
14.09.2017
I was chatting with Ray Dalio, founder of Bridgewater Associates last Tuesday about the thin line between constructive and destructive confrontation in the workplace. "Confrontation has to be constructive," the founder of the world's largest hedge fund told me. "You need to get everything out on the table." Constructive confrontation is one of the Ten Cultural Elements of Collaboration that I introduced in The Culture of Collaboration book. It's also an aspect of Bridgewater's controversial culture. Ray had just finished an on-stage interview with Charles ...
 
Intranet Launch: Cultivate A Social Intranet
14.09.2017
I don't know about you, but I can easily find myself engrossed in HGTV. Whether it is Chip and Joanna shiplapping Waco, Karen and Mina revamping downtown Indianapolis, or the Yard Crashers searching home improvement stores for someone who could use a pro's expertise - there are a few common format elements. In each show, budgets include a large amount for the yard and landscaping. Homeowners could spend hundreds or thousands of dollars on the inside of their homes, but if the outside does not have a welcoming street view some people may just drive on ...
 
Turning Employee Advocacy On Its Head
14.09.2017
by Sarah Goodall - For businesses stepping into employee advocacy for the first time, the temptation to command and control the content will be irresistible. After years of telling employees to steer clear of social media at work, letting them share content not authorised by the brand may feel one step too far, too soon. However, no matter how engaged your employees are, few will want to become "brand broadcasters" unless there's something in it for them. Too often, employee advocacy programs are managed top down 4 Reasons Why It's Time for Employee ...
 
Google & Microsoft Are Building Software To Identify Influencers And Trendsetters
14.09.2017
New patents aim to identify and encourage online experts and influencers -- with implications for brands and content creators. The CB Insights Patent Search Engine surfaced two patents this week that prove Google and Microsoft are eager to inject quantitative tech into the "Influencer Economy." Google applied for a patent focused on pinpointing, notifying, and rewarding "trendsetters" - aka early consumers of online content that ends up goes viral. In addition, this identification could ultimately help Google predict what content may go viral. Microsoft ...
 
Breaking Down Silos Is a Myth, Do This Instead
13.09.2017
Horizontal connections are what's important. Nobody likes a silo. Or a stovepipe for that matter. These insular structures are the bane of every organization's existence because they restrict the flow of information and can lead to disastrous consequences like the General Motors ignition switch scandal. So not surprisingly, managers seek to break down silos wherever they can. The problem is, of course, when you reorganize to break down one kind of silo, you inevitably create others. If, for example, your company is organized around functional ...
 
Leadership on the Shop Floor
13.09.2017
by Céline Schillinger - "Everyone is a leader": this corporate meme often sounds like a false promise to manufacturing operators. Leadership courses end at shop floor managers, when they reach them. Operators are expected to fit into standard operating procedures, regardless of their individual skills or aspirations. Sixty years after W. Edwards Deming said why and how the shop floor should be involved in improving the system - not just running it - only a fraction of his teachings is being understood and applied by the manufacturing industry. Instead ...
 
As Your Company Evolves, What Happens to Employees Who Don't?
13.09.2017
When my company was young, we worked with two contractors who played key roles in client services. As we grew and defined our core values -- singling out accountability as our top priority -- it became clear that these contractors did not meet our newly defined standards. They were often difficult to catch on the phone, noncommittal about deadlines, and understandably had more of an individual, not team-based, approach to their work. Because they were such strong performers and clients liked working with them, I tolerated their behavior. However, when ...
 
How to Help Someone Discover Work That Excites Them
13.09.2017
Much has been written on a leader's role in motivating, engaging, and bringing out the best in others. Yet research suggests there is still much more that could be done. Frequently cited is the 2014 Deloitte study that found that "up to 87% of America's workforce is not able to contribute to their full potential because they don't have passion for their work." This passion gap is important because "passionate workers are committed to continually achieving higher levels of performance." Robert Kaplan, author of What You're Really Meant to Do, states that ...
 
Are You Accurately Measuring Your Company's Digital Strength?
13.09.2017
There are few business leaders around the world not thinking about digital transformation in some shape or form. Whether improving omni-channel commerce or developing digital extensions to product lines, businesses are working out how to drive profitability through digital. But traditional metrics might underestimate the impact of digital, leaving companies vulnerable to aggressive competitors or pure-play disruptors. Many managers are missing digital signals that could help them better compete. Armed with a hypothesis that the stock market was undervaluing ...
 
What Your Innovation Process Should Look Like
13.09.2017
Companies and government agencies often make the mistake of viewing innovation as a set of unconstrained activities with no discipline. In reality, for innovation to contribute to a company or government agency, it needs to be designed as a process from start to deployment. When organizations lack a formal innovation pipeline process, project approvals tend to be based on who has the best demo or slides, or who lobbies the hardest. There is no burden on those who proposed a new idea or technology to talk to customers, build minimal viable products, test ...
 
AI May Soon Replace Even the Most Elite Consultants
13.09.2017
Amazon's Alexa just got a new job. In addition to her other 15,000 skills like playing music and telling knock-knock jokes, she can now also answer economic questions for clients of the Swiss global financial services company, UBS Group AG. According to the Wall Street Journal (WSJ), a new partnership between UBS Wealth Management and Amazon allows some of UBS's European wealth-management clients to ask Alexa certain financial and economic questions. Alexa will then answer their queries with the information provided by UBS's chief investment office without ...
 
The 'internet of things' is sending us back to the Middle Ages
13.09.2017
nternet-enabled devices are so common, and so vulnerable, that hackers recently broke into a casino through its fish tank. The tank had internet-connected sensors measuring its temperature and cleanliness. The hackers got into the fish tank's sensors and then to the computer used to control them, and from there to other parts of the casino's network. The intruders were able to copy 10 gigabytes of data to somewhere in Finland. By gazing into this fish tank, we can see the problem with "internet of things" devices: We don't really control them. And it's ...
 
Establish a Strong Collaboration Strategy to Handle Changing Workplace Demands
12.09.2017
The growing number of remote workers means it's more important than ever before to get collaboration right. Creating seamless communications across offices and departments -- regardless of employees' locations -- is critical to identifying and achieving common business goals and objectives. Strong Collaboration Strategies: The Solution to Today's Workplace Demands The Secret of High Performing Companies Choosing the Right Tools for the Job Lead With Employee Tool Requirements Learn From the Competition Create Guidelines for Use Collaboration ...
 
Communities are the future of business
12.09.2017
AI, machine learning, chatbots and the cult of big data. Business can sometimes feel like it's becoming less human, less authentic. But the key to success in this changing world is to double down on those things that make us human, and leverage community to thrive. Let's explore why. From networked to collaborative markets Collaboration is the defining human force of our era. Technological disruption and digital transformation have necessitated that we work cooperatively and creatively to solve challenges in our businesses, across our industries and ...
 
Factors to Consider when Measuring Network Influence
12.09.2017
When engaging with folks about their enterprise social network (often Yammer community managers) I usually start with the same two questions. First, what problem are you looking to solve? Second, how does the answer to the first question inform your social strategy? What I hear varies but answers include questions on the engagement of users and wanting to know who is "moving the needle" or influencing their network. This post offers a way to think about network influence and what should be taken into consideration when measuring it. Here are four factors ...
 
The Quest For The Holy Grail Of Team Messaging Apps: Finding Your Perfect Solution
12.09.2017
We're seeing a significant challenge today in finding the right enterprise-level team messaging app that's easy to use, compatible with a work environment, and combines various daily functions so employees don't have to bounce back and forth between platforms or apps causing confusion. There's quite a proliferation of team messaging apps in the market, and having so many options at your fingertips makes it difficult for application development & delivery (AD&D) pros searching for the right platform for their enterprise. Years ago, employees used ...
 
The Importance of Mobile Apps for Increasing Employee Engagement
12.09.2017
These days, employees can be safely assumed to have their phones on them at all times. Laptops, if they even have one, may be left at home or at the office, but a smartphone is going to be the best way to get in front of them. Internet usage as a whole is on the verge of being dominated by smartphones. As a communicator, that means that every time you forgo utilizing a mobile app for employee engagement as a part of your strategy, you're throwing your resources in with a declining trend and forcing your employees to change habits. Your time and budgets ...
 
Turning Community Questions Into Long-Form Answers
12.09.2017
Go to your community, list your discussions in the last month by the number of views, and look at the top questions listed there. Take the top 5 to 10 and send them to an internal expert to write a detailed answer or opinion piece on one of them. Then promote the piece internally and externally. If you have some paid social budget, you can use this to promote the answer too. There aren't many wins as easy as taking some of the most popular questions in your community and inviting a product or topic expert to create a world class solution for your me ...
 
Stop Letting Email Control Your Work Day
12.09.2017
One of the very first lectures I give each year to new MBA students is about time management. By the time they arrive in my classroom, they are two days into the fall term, and I can already see that some of them are barely keeping their heads above water. I see this lecture as both a reality check and a breath of fresh air. They will never get everything done, but they can get the important things done. Simply giving them permission to take control of their priorities -- focusing on the "management" portion of time management -- seems to lift some of ...
 
How to be happy at work: Friends. Lunch. Hope.
12.09.2017
[...] So what does it take to find happiness at work? (And keep in mind that, according to Gallup, which tracks this, only a third of U.S. workers are "engaged," meaning "involved in, enthusiastic about, and committed to their work and workplace." Another survey, by the Philadelphia staffing company Yoh Services LLC, says worker confidence fell to a yearlong low in the first quarter.) For happiness, three things matter: a sense of purpose and an opportunity to contribute to a larger cause; a personal vision of a good life, embracing work and home and ...
 
Continuous Delivery and Release Automation - Critical To DevOps Success
12.09.2017
I am seeing more and more inquiries focused on driving business transformation where the transformation depends on software and business technology. ING is a model for digital transformation, and Ralph Hamers, CEO, has publicly reinforced the bank's transformation. Hamers stated "We have to recognize that technology is what Banks do". Every business today must focus on delivering applications faster to drive customer experiences to meet the business' constantly evolving requirements, or risk becoming digital dust! Speed is important, but without quality ...
 
Open vs Closed Groups on Workplace by Facebook: What a Dilemma!
11.09.2017
As we started introducing SWOOP to Workplace by Facebook clients, the big difference we noticed between Workplace customers and customers using other Enterprise Social Networking (ESN) platforms was the proportion of "Open" to "Closed" groups. Our 2017 benchmarking report of 57 organisations worldwide identified an average 74% open groups, with four organisations being 100% open. We have always pushed to keep the number of open groups as high as possible, while acknowledging there are always good reasons to have some groups closed. Isn't that why organisations ...
 
You Don't Have A Strategy if You Don't Have the Work
11.09.2017
by Simon Terry - The commonest error in plans to develop social collaboration in an organisation is the most obvious error. Too many plans aren't focused on the work. You don't have a strategy for realising the value of collaboration in your organisation if it doesn't focus on the work of your organisation. Early Friday morning last week was the #ESNChat tweet chat. Rita Zonius and Dion Hinchcliffe were discussing a question about the plans for developing ESNs. Dion reiterated an important point - adoption or other abstract goals don't matter. Your business ...
 
4 Secrets to Digital Workplace Satisfaction from Scandinavia
11.09.2017
If you're a worker in Denmark, Sweden or Norway, you might actually look forward to hearing your alarm go off each morning. Why? Well, according to Universum's 2016 Global Workforce Happiness Index, Danish employees lead the world in job satisfaction, followed closely by Norway in second place and Sweden in fourth. The US, by contrast, ranked 36th. That same survey also ranked Sweden and Denmark among the world's top 25 most innovative economies, proving that excelling in today's digital workplace need not come at the expense of employee satisfaction. ...
 
WhatsApp turns its attention to business
11.09.2017
Facebook-owned messaging platform WhatsApp has unveiled plans to develop standalone versions of its mobile app aimed at connecting businesses and their customers more easily. WhatsApp Business will be free for small businesses, with a paid-for enterprise version targeted at those with a global customer base - an indication of one way Facebook plans to monetize the app, which now has a billion daily users. In a blog post Tuesday, the company said the proposed enterprise app will allow large organizations including airlines, e-commerce sites, and banks ...
 
Who's Building the Infrastructure for Lifelong Learning?
11.09.2017
Do you hope to live to 100? That could mean that you'll be working, in some form, until you are 80. The tasks you'll perform in the later decades of your life will probably be different from those you did in your earlier years. They could transform as frequently as every four years. And the skills and capabilities you'll need will also be changing. This scenario will be a reality for many people given current trends in longevity and technological innovation. Both will impact the length of time people can expect to work and the forms their working lives ...
 
An Onboarding Idea for Online Community Pros
11.09.2017
It's the first day of your first year in high school. Stepping off the bus, you imagine that this is what college is like. The campus is so big! There are lawns surrounded by buildings and buildings adjacent to courtyards. Wait, where am I? Right, first day of high school. Put my stuff in my locker, then find my way to homeroom. Wait, where are the lockers? And why are those older kids laughing? They can tell that I'm completely lost. I already miss my smaller, more familiar middle school. I was a big fish in a small pond, but hey, I was a big fish! ...
 
How Online Communities Became Vital to Managing Partner Relationships
11.09.2017
by Dion Hinchcliffe - Until recently, it used to be sufficient to maintain an online microsite or portal to enable business partners to help themselves to information or tend processes between their respective organizations. However, what was state-of-the-art a decade ago with partner relationship management (PRM) software is now almost completely outdated in today's fast-moving, complex, highly competitive, and organizationally interdependent operating environments. Today, digital engagement between companies is shifting rapidly, with the objective ...
 
Wie ein guter Gastgeber: Der Community-Manager im Intranet
11.09.2017
Virtueller Arbeitsraum, Teamsite oder Workspace: Je nach eingesetzter Lösung gibt es die unterschiedlichsten Bezeichnungen für Projekt- und Gruppenräume in einem Social Intranet. Als Oberbegriff lässt sich auch von Communities sprechen. Und jede dieser Communities braucht einen Moderator und Administrator: den Community Manager. Gespräche anregen und das Glas nachfüllen Fähigkeiten, die ein Community Manager mitbringen sollte Welche Fähigkeiten ein Community Manager NICHT zwingend mitbringen muss Was der Community Manager tun sollte Was der Community ...