Social Business Digest
by caro

#socbiz
Curated hints on Digital Transformation, Enterprise 2.0, Enterprise Social Networks, Social Intranets, Social Collaboration, Knowledge Management, HR 2.0, ... and all the rest
Dr.-Ing. Carsten Rose – Effective: 23.06.2017 22:00
 

Week 25/2017

Social Business Digest by caro - Week 25/2017
 

Digital Employee Experience: Mitarbeitern reicht das Intranet nicht
23.06.2017
Das digitale Mitarbeitererlebnis bleibt bislang auf der Strecke. Dabei stärkt ein positives Mitarbeitererlebnis die Mitarbeiterbindung, erhöht die Produktivität und macht das Unternehmen als Arbeitgeber attraktiver. Forrester stellt Anforderungen und eine Referenzarchitektur vor. - Zwei Fünftel der Mitarbeiter halten Intranet für unwichtig - Nötig sind Touchpoints für Mobile, Desktop und Voice - Auch Personalisierung und Analytics sind zentral - Noch gibt es keine umfassende DEEx-Lösung auf dem Markt - Forrester rät, nicht nur auf Best Practices zu vertrauen ...
 
Enterprise Social Network Rollouts, Language, and Culture, Oh My!
23.06.2017
It's exciting to introduce an enterprise social network (ESN)! It's also very common to start by planning a giant, one-time event. But enterprise social networks, while often guided by the same people leading other company-wide initiatives, are inherently different and there are many reasons why the correct sequence of events and use of language is critical. ESNs are relationship tools for your employees. Like those work relationships, employee networks can go on forever and they are central your company's strategy with regard to its top asset: its people. ...
 
6 Tips to Transition Your Company Publication into an Employee Community
23.06.2017
It marks the end of an era. After decades of publication, C-suite executives have decided to cease the printing of your organization's company magazine as they launch an employee community. You're not quite sure how you feel about it. The company magazine has been viewed as an industry symbol and incarnation of the business for as long as you can remember. You've worked hard to plan, write, edit and paginate the publication each month, and there's nothing like the smell of fresh print when the magazine is delivered from the plant. Part of you feels ...
 
Mapping the employee experience in the digital workplace
23.06.2017
Which digital workplace tools create better employee experiences? What value can they deliver? And how can an organisation select the right tools for its situation? The Real Story Group has published the EmpEx 200 to explore the categories of digital tools while considering the employee experience. The chart showcases 200 tools that dominate the digital workplace experience. MARGINALIA spoke with founder Tony Byrne to find out what businesses can make of the chart and its underpinning research. With the pace of technology development, it's almost impossible ...
 
It takes a Network to Disrupt a Network
23.06.2017
In his book Team of Team, General Stan McChrystal suggests it takes a network to beat a network. Al Qaeda in Iraq operated as a decentralized network that could move swiftly, attack abruptly, and easily disperse into the local community. While the allied forces had tremendous advantages in capabilities and resources, they had difficulty in both anticipating and responding to a new kind of threat. To defeat Al Qaeda in Iraq, McChrystal and his colleagues had to pivot away from the conventional operating approaches and become a network; replacing silos ...
 
The Expert vs. Skills Problem
23.06.2017
To continue from the subject matter expert post. We turn down a lot of work because we won't manage a community for a client. We do plenty of other things, but hosts need to own those relationships. The reason is simple. When you build a community, you're going to have a lot of people asking questions. These are questions only people very familiar with the subject can answer. If you're not an expert, you can spend the bulk of your time searching for answers to questions instead of proactively building communities. This means pestering employees and hoping ...
 
Inspiring Employee Creativity
23.06.2017
In a thought-powered world, planning and execution are merely table stakes for leadership. Real leaders must unleash creativity. History, I argued in a prior article, suggests that technologies shape leadership. Today's digital technologies, in addition to requiring companies to adopt culturally neutral leadership standards, are also forcing a reassessment of core leadership principles. Prior technological revolutions largely enabled physical work to be done better, faster, cheaper. In contrast, digital technologies are making work increasingly thought-driven; ...
 
Research: How to reduce fatigue and raise productivity
23.06.2017
Study shows employers can implement simple changes to reduce fatigue while raising worker productivity. Multitasking, interruptions from electronic devices and on-the-job pressure to produce more, and more quickly, are all factors making people feel unable to take time out. But research from Manel Baucells from the University of Virginia Darden School of Business shows that managers would do well to let their employees get more rest. Offering important insights for today's workforce in overcoming fatigue while at the same time raising productivity, Baucells' ...
 
IOM SUMMIT 2017 - Der Digital Workplace und der Weg zur digitalen Arbeitsorganisation
22.06.2017
von Bjoern Negelmann - Wie die jüngste Blog-Parade der Competence Site gezeigt hat, gibt es weiterhin keine klare Antwort für die Schaffung neuer Arbeitsrealitäten (aka New Work). Der Weg in die digitale Zukunft der Arbeitsorganisation - mit all seinen Veränderungen - ist nach wie vor eher ein Experimentier- als ein klar abgestecktes Erklärungsfeld. Es wird aber auch klar, dass die bestehenden Strukturen und Konzepte für die Organisation schon heute nicht mehr funktionieren - und in dem immer stärker digitalisierten Umfeld noch schwieriger zu Ergebnissen ...
 
Studie zur Digitalisierung der internen Kommunikation
22.06.2017
Laut einer neuen Experten-Befragung steigern Social Media Tools die Zufriedenheit mit der unternehmensinternen Kommunikation. Dies fördere auch die Lust auf bessere persönliche Zusammenarbeit. Der "Pocket Guide - Digitales Arbeiten im 21. Jahrhundert" steht ab sofort zum Download bereit. 75 Kommunikations-Profis nahmen für eine Expertenumfrage Stellung zu digitalen Kanälen der internen Kommunikation. Knapp 60 Prozent davon kommen aus Unternehmen mit mehr als 500 Mitarbeitern. Die von der School for Communication and Management (SCM) und dem Software-Hersteller ...
 
Changing the channel doesn't change the world
22.06.2017
I've been attending a few events recently about the various enterprise social network (ESN) platforms available to organisations to help them connect, collaborate and work out loud. These events are generally tailored towards organisations but even though I'm consulting now, I like to go along to learn about how different companies are using enterprise social, what successes they have seen and what lessons they have learnt. During a Q&A session at the most recent event I attended, a question was asked that really got me thinking - "if the ESN we ...
 
Why people don't ask for help at work
22.06.2017
Employees may avoid asking for help in the workplace because they doubt it will be effective, new research from HEC Paris suggests. Professor Daniel Newark (pictured), and coauthors Vanessa Bohns and Francis Flynn, found that besides the discomfort and stress of requesting help, expectations about the outcome of the help also determine whether we ask. This means not only the anticipated likelihood of getting help, but also the anticipated value of it - how helpful will the help actually be? The researchers found that help-seekers underestimate the lengths ...
 
Work-Life Balance? That's Only Two-Thirds Of The Equation
22.06.2017
There have been plenty of articles discussing the all-too modern dilemma of work-life balance. This article is particularly geared towards small and medium sized business principals and entrepreneurs. I'll introduce a little history, talk about where we are now, then touch upon the role that money, or the lack thereof, has to play in this struggle. What Happened To The Once Shortening Work Week? When I was very young, the typical workweek in England was 5 ½ days. Long before I joined the workforce, most office workers there were 9 to 5 or 9:30 to 5:30, ...
 
5 Tips: Zen and the Art of Idea Management System Maintenance
22.06.2017
Are you getting the most out of your idea management system? Just like a high-performance vehicle requires tune-ups, it is important to revisit your innovation process for regular maintenance. Follow these five steps to ensure your system continues to run like new. Click on each post for even more info! Educate Your Employees Encourage a Culture of Innovation Don't Rely on Rewards Implement Co-creation Prioritize Ideas [...] If you find employee engagement lagging or idea submission declining, use this guide to refresh your system. Implementing these ...
 
The Nine Elements of Digital Transformation
22.06.2017
In-depth research with executives at a wide range of companies shows how managers can use technology to redefine their businesses. Digital transformation -- the use of technology to radically improve performance or reach of enterprises -- is a hot topic for companies across the globe. Executives in all industries are using digital advances such as analytics, mobility, social media and smart embedded devices as well as improving their use of traditional technologies such as ERP to change customer relationships, internal processes and value propositions. ...
 
What Quality & Compliance have in common with devilish rap songs & fidget spinners
22.06.2017
A story about control, learning and trust. Fidget spinners & devil's children Fidget spinners are everywhere in Belgian schools nowadays. Just like in any other country, young children got intrigued by this new toy. They make it spin all the time: in class, on the playground, while waiting for the school bus... Some can even put it on the top of their nose and keep it spinning (yes I am guilty too). Despite all the fun that fidget spinners bring, some schools have it now forbidden. It would distract children and cause fights on the playground. By ...
 
Bei der PULS GmbH treibt HR die Digitale Transformation
21.06.2017
von Stephan Grabmeier - Im Jahr 2006, also vor genau 11 Jahren, hat Andrew McAfee, Professor am MIT, den Begriff "Enterprise 2.0" geprägt. Seither hat sich in den Unternehmen bei der Digitalisierung der Arbeitswelt viel getan. In der Rolle von HR dazu aber noch sehr wenig. Ist HR Treiber oder noch immer Getriebener in der digitalen Transformation?! HR ist gegenüber anderen Funktionen, wie IT, Marketing und Kommunikation, das Schlusslicht im Gestalten des Wandels, der Nutzung von digitalen Technologien und der Schaffung von Innovationsbedingungen. Die ...
 
Put people ahead of technology when targeting your collaboration efforts
21.06.2017
The possibilities and potential of collaboration and social tools are endless. So are the features and capabilities offered by the tools, making it an inherently complex space. Every organisation must therefore focus its collaboration and social efforts, to ensure that a meaningful (and measurable!) outcome can be gained. While there are many possible approaches, it's almost always best to put the focus on people rather than technology . What this looks like Scenario 1: making Yammer a success Scenario 2: helping field engineers People before technology ...
 
Giovanni Piazza of KPMG: Collaboration Fails When it Becomes an IT Play
21.06.2017
Giovanni Piazza's career tracks the maturation of the enterprise collaboration and knowledge management field over the past three decades. Piazza's current job as global head of collaboration and knowledge at professional services giant KPMG can be seen as the pinnacle of a career trajectory which dates back to the late 1980s and his first knowledge management project as a junior member of staff at Andersen Consulting. After Andersen, Piazza held global executive roles, first at EY and then at Johnson & Johnson, joining KPMG in November 2016. Growing ...
 
How Shifting Communication Trends Are Impacting Digital Transformation
21.06.2017
I've recently discussed the many ways the digital transformation has impacted every part of the business world, from healthcare to finance. In fact, we hear a lot about how digital has changed individual industries or departments. But how has it changed communication throughout the business enterprise -- both internally to employees, and externally to customers and clients? I remember the days when getting the Sears catalog in the mail meant the start of the holiday season. Today, retailers can connect and communicate with the shoppers 24/7, allowing ...
 
Persistent Team Chat, Merely a Gilded Reincarnation of Reply-to-All Email?
21.06.2017
by Peter Bjellerup - Persistent team chat has been the darling of the collaboration scene for a while now. The most prominent one being Slack, but also Atlassian HipChat, Cisco Spark, Microsoft Teams and now Watson Workspace from my employer. Cool, fast, flexible are words often used to describe the greatness of most of those products. There's been an increase in complaints that they add to the communication overload we already suffered from, but I leave to others to voice their concerns over that. I have no intention to compare their features, characteristics ...
 
The missing piece in most quality programs
21.06.2017
by John Stepper - I fell in love with W. Edwards Deming over twenty-five years ago. He was already in his 90s by then, but his philosophy of work and management was only gradually spreading. I felt like I had discovered A Fundamental Truth. But like other Truths, it was inconvenient to people in power, and was ignored or purposefully misinterpreted. So when I saw a recent article titled "Deming, Finally!" I was curious. When I noticed it was co-authored by Celine Schillinger, I made a point to read it carefully, since I greatly respect her work driving ...
 
Knowledge and The New Liminality
21.06.2017
As change and disruption grow increasingly ubiquitous, the concept of liminality or a space of "betwixt and between" is becoming an important topic for many out there, but particularly for those of us who think a lot about organizations and the people in them. I've written about liminality previously, and I increasingly feel that it is one the most important themes in leadership today. So I was quite happy this past week when I found two recent pieces of writing that have affirmed my initial thoughts on the matter while also challenging me to consider ...
 
How Can You Nurture a Knowledge-Sharing Culture?
20.06.2017
by Stan Garfield - In my upcoming book on promoting knowledge management initiatives within the corporate world, I share a number of tips on how to identify organizational barriers to knowledge sharing, and how to overcome them as you build the necessary culture for KM to thrive. The culture of an organization has a profound effect on what can be accomplished, regardless of corporate strategies, executive wishes, or employee performance management. As you build your knowledge management strategy, start by identifying the current culture and values of ...
 
Build A Social Business. Not Social Silos.
20.06.2017
by Sarah Goodall - May was makeover month. Not for me (unfortunately - that would have been nice) but for our website. You see, I'm on a journey with Tribal Impact. When I set out on this journey I had a clear mission for Tribal Impact. To help B2B organisations achieve measurable success using social technologies. Essentially, creating scalable social impact across the entire business. During my relatively short business journey, I've noticed a trend. A trend that has all the potential to confuse the market. In my industry, we often talk about Social ...
 
Where Does Digital Workplace Success Start?
20.06.2017
For many organizations, it's a familiar tune. All efforts focus on the customer. Businesses invest in marketing campaigns, enterprise-level platforms to support the entire customer journey. Analytics. Customer data. Meanwhile, the tools for those companies' employees are scattered. You email this department head. You IM this executive. You share a file via Box with another colleague. No analytics. No rhyme or reason to the madness. Disparate information. No governance. No collaboration strategy. Building strong digital workplaces begins with ...
 
How Crowdsourcing Can Enhance Innovation Performance
20.06.2017
Disruption and digitization are changing the game for more and more industries, and more and more companies. As a result, traditional ways of approaching innovation are coming up short. What I'm beginning to see is that there's a new way of practicing innovation being embraced by a growing number of companies, not just in tech. An important component of this new all enterprise approach is the use of crowdsourcing, the process of inviting ideas from groups - usually online -- to solve a common problem. Here are six ways organizations are using crowdsourcing ...
 
Mastery and models
20.06.2017
by Harold Jarche - Personal Knowledge Mastery Harvard Business Review described The Fifth Discipline by Peter Senge, as one of the seminal management books of the previous 75 years. The five disciplines necessary for a learning organization are: Personal Mastery Mental Models Shared Vision Team Learning Systems Thinking (which integrates the other four) These disciplines have influenced my professional work which is based on individuals taking control of their learning and professional development and actively engaging in social networks and communities ...
 
Stop the Meeting Madness
20.06.2017
Poking fun at meetings is the stuff of Dilbert cartoons -- we can all joke about how soul-sucking and painful they are. But that pain has real consequences for teams and organizations. In our interviews with hundreds of executives, in fields ranging from high tech and retail to pharmaceuticals and consulting, many said they felt overwhelmed by their Meetings -- whether formal or informal, traditional or agile, face-to-face or electronically mediated. One said, "I cannot get my head above water to breathe during the week." Another described stabbing her ...
 
Changing Company Culture Requires a Movement, Not a Mandate
20.06.2017
Culture is like the wind. It is invisible, yet its effect can be seen and felt. When it is blowing in your direction, it makes for smooth sailing. When it is blowing against you, everything is more difficult. For organizations seeking to become more adaptive and innovative, culture change is often the most challenging part of the transformation. Innovation demands new behaviors from leaders and employees that are often antithetical to corporate cultures, which are historically focused on operational excellence and efficiency. But culture change can't ...
 
Does Your Landing Page Send People Away?
19.06.2017
Whether a community group page or your Internet landing page, driving visitor's further into your site is key to engaging with them. The following is a reprint of a post from my blog and was the origins of the book How to Build Better Learning Communities. Does Your Landing Page Send People Away? Does your community landing page draw people into your community or send them to other places? Do learners see the latest? Do they see ways to participate? Pretend you have never visited your landing page. Go there and analyze what you see without scrolling ...
 
To Wiki or Not to Wiki? That Is the Question.
19.06.2017
We've all heard of Wikipedia, the free encyclopaedia, written collaboratively by the people who use it. They create, update and moderate content that is accessible to everyone who has internet access. Wikis can also be excellent tools when applied to business. There are a variety of proprietary and open source solutions available, but for what use cases are they best suited? It is said that using a Wiki is probably the easiest way to co-create a post and present information by replicating the Wikipedia model, but it is not the best way to discover and ...
 
Where Does Good Community Feedback Go?
19.06.2017
You're probably getting a lot of product feedback. So, what should you do with it? Here's what not to do. Don't surprise people in a meeting or a company-wide report with community feedback that is critical of someone's work. This makes people defensive and creates enemies determined to undermine everything you do (believe me). The best time to share negative, yet constructive, feedback is in person after you've built a relationship. It's after asking each person what kind of feedback would help, what format would they like it in, what would really blow ...
 
A Checklist for Proving Your Value as a Community Manager
19.06.2017
There are a number of ways companies can measure the value of their internal and external communities. Member count, engagement, and user-generated content production are just some of these KPIs. But when it comes to determining the value of the person running the show, a.k.a. the community manager, the ROI isn't always as clear. "This is really the power of that human component," said Kirsten Laaspere, enterprise community manager for content delivery network Akamai, during a session at the JiveWorld17 conference in Las Vegas. To help other community ...
 
Here's Why Your Innovation Strategy Will Fail
19.06.2017
A decade ago, Apple looked unbeatable. It's launch of the iPhone completely revolutionized mobile phones and made good on Steve Jobs' vision of creating a hub of devices that connected people to technology. What's more, he did it with just a fraction of the research budget of other tech giants. Yet now Apple seems stagnant. It's still very profitable, but it's been ten years since it launched a truly hit product, despite the fact that it has steadily increased its R&D budget. Today, it invests over $10 billion on new technologies, mostly focused ...
 
Chris Fussell: How To Make Your Organization Flatter And More Interconnected
19.06.2017
I spoke to Chris Fussell, author of One Mission: How Leaders Build a Team of Teams, about scaling trust in many teams, what he's learning from his military and corporate experience, some of the work his company has done with Intuit, and his best advice. Fussell is a Partner at the McChrystal Group Leadership Institute and coauthor of the Team of Teams, a New York Times bestseller and the first book in the Team of Teams series. He was commissioned as a Naval Officer in 1997 and spent the next 15 years on U.S. Navy SEAL Teams around the globe. He ...