Social Business Digest
by caro

#socbiz
Curated hints on Digital Transformation, Enterprise 2.0, Enterprise Social Networks, Social Intranets, Social Collaboration, Knowledge Management, HR 2.0, ... and all the rest
Dr.-Ing. Carsten Rose – Effective: 11.08.2017 23:00
 

Week 32/2017

Social Business Digest by caro - Week 32/2017
 

Wie Facebook auf Steroiden? - Herausforderungen und Anwendungsempfehlungen zur betrieblichen Nutzung von sozialen Netzwerken
11.08.2017
Die Digitalisierung betrieblicher Wertschöpfungs- und Kommunikationsprozesse erfährt mit Industrie 4.0 einen neuen Schub. Mit der Einführung von sozialen Netzwerken sollen die Kollaboration und der Wissensaustausch der Beschäftigten untereinander unterstützt und rationalisiert werden. Der Beitrag geht auf diese Enterprise Social Networks ein und diskutiert die sozialen Herausforderungen bei der betrieblichen Umsetzung. Auf Basis eines Unternehmensbeispiels werden Anwendungsempfehlungen abgeleitet. Digitalisierung betrieblicher Kommunikationsprozesse ...
 
Three objectives that are defining the Digital Workplace strategy
11.08.2017
by Bjoern Negelmann - As the idea and the role of the "Digital Workplace" for the future of the organisation is the key question of this year's Enterprise Digital SUMMIT / London on November 16 I will work on some more fundamentals for the discussion in this blog in the coming weeks. For the beginning I want to put a more nuanced look at what should be the core of the "Digital Workplace". As discussed already in a German post (in the preparation of our IOM SUMMIT) I see a lot of confusion in the understanding of the term and concept of the "Digital Workplace" ...
 
What's Your Purpose?
11.08.2017
by Luis Suarez - Apparently, 'two thirds of digital transformation projects fail'. I know that headline may well be both a bit too provocative and rather pessimistic at best, but I guess we can't deny there are far too many reasons out there as to why that may be happening, as Dion Hinchcliffe himself wrote, quite nicely, over 6 years ago, in a rather insightful article titled: '14 Reasons Why Enterprise 2.0 Projects Fail'. Even today. When looking into it with a bit more detail though, one can find that perhaps, right at the heart of the matter, one ...
 
What exactly is a community manager and why do I need one?
11.08.2017
Jobseekers and start-ups alike can be left a little confused about what exactly a community manager does. However, Donal O'Conghaile is here to shed some light on the value they add to a company. Start-ups struggle with an important piece of the growth puzzle: building a group of loyal customers or users around their new brand. They are busy chasing investment and press, too often neglecting the very people who use their app or service: their 'community'. Community is why we use Instagram and not Hipstamatic. It's why Etsy is known around the world and ...
 
The Responsibility of Digitally Narrating Our Colleagues
11.08.2017
by Silvia Cambie - We have all been there. That awkward moment when, before going into a meeting, a colleague asks you: "So what kind of person is she (or he)?" meaning another colleague. I had never really thought about this. But, as the Harvard Business Review puts it, every day we are given the opportunity to 'narrate' our colleagues and the way in which we chose to do it "makes a big difference in how they feel about themselves and their work". At some level, I have always been aware of the importance of how you talk about your co-workers. It has ...
 
Social Atrophy: Know the Signs
11.08.2017
When small, an organization is typically vibrant and innovative. Employees are engaged, connected and feel a part of something special - I know, I was part of that once. However, as the organization grows, these attitudes and behaviors can change; the environment becomes more closed, leadership moves out of the day-to-day, work is less visible, connections grow but each becomes a weaker relationship. This is social atrophy. What's the risk? Well, if you define social as community, collaboration and sharing then as these diminish, so too does the seeds ...
 
What We Learned About Bureaucracy from 7,000 HBR Readers
11.08.2017
by Gary Hamel and Michele Zanini - We recently asked members of the HBR community to gauge the extent of "bureaucratic sclerosis" within their organization using our Bureaucracy Mass Index (BMI) tool. Since then, we've received over 7,000 responses from a diverse group of participants. Here are our initial takeaways: The blight of bureaucracy seems inescapable. For each completed survey, we calculated an overall BMI score by aggregating responses across seven categories of bureaucratic drag: bloat, friction, insularity, disempowerment, risk aversion, ...
 
What got you here, won't get us there
10.08.2017
by Andrew Gerkens - Dear CEO, Executive Leader or HR Director, We talk a lot about diversity, innovation and speed in our company, but we're more concerned with how best to control information than how best to share it. If we truly seek diversity of thought (that drives speed and innovation), then we need openness and transparency. Achieving this with a geographically dispersed workforce means we need to use enterprise tools enabled by the right leadership behaviours. I understand that you have not needed Enterprise Social Networks (ESNs) to get ...
 
New research highlights challenges and benefits to using enterprise social
10.08.2017
A new PR Academy survey explores the challenges of using enterprise social networks (ESNs) as well as the benefits in the context of other recent ESN studies. 66% of respondents agree that ESNs are having a positive impact on internal communication practice. Published this week, the PR Academy research shows that the key challenges to the successful implementation of ESNs mainly relate to the culture of organisations and their readiness to embrace two-way communication. These challenges include encouraging employees to post comments on blogs (68%), getting ...
 
The New Rules of Engagement
10.08.2017
Recently, I was asked if I ever get tired of discussing the term "digitalization". While there is a simple answer to that question, there are no simple answers to what "digital" means for companies or us as individuals - be it in our private or professional lives. Digitalization has moved from simply improving existing business models to profoundly disrupting them, resulting in a redefinition of roles and boundaries. We see the lines between industries blurring: car manufacturers integrate solutions traditionally reserved for finance and telecommunications, ...
 
Internal Approaches to Digital Transformation - the Hits and Misses of 2017
10.08.2017
67% of managers believe that digital transformation has become a question of their company's survival. And it's certainly a major challenge - 76% of digital leaders are set to report increased turnover in 2017. But just 16% of companies have completed their transformation. What are the most practical, effective measures businesses can take to make the change? We take a close look at the seven internal approaches to digital transformation that are all the rage right now - the hits and misses of 2017. In its 2016 'Technology Vision' annual report, Accenture ...
 
'Digital Transformation' Is a Misnomer
10.08.2017
by Gerald C. Kane - The more I study digital transformation, the more I realize that it's not mostly about either "digital" or "transformation." 1) Digital transformation is not about technology A key misconception about digital transformation is that it is something that companies choose to do with technology or is primarily about their implementation and use of technology. It isn't. Instead, digital transformation is about how technology changes the conditions under which business is done, in ways that change the expectations of customers, partners, ...
 
Big Goals vs. Daily Relevance
10.08.2017
Big noble goals may win verbal approval, but it's day-to-day relevance that makes professional communities thrive. Your members might want to improve how they use photoshop (big, noble, goal), but this morning they need to figure out how to remove layers. Improving how people collaborate is a big, noble, goal, helping someone figure out where to find Susan's handover document is relevant this morning. Breaking down silos is a big, noble, goal. Finding someone that has a template of a work from home agreement can save someone a few hours this morning. ...
 
If you want to create innovation, don't create an innovation department
10.08.2017
One of the biggest myths about innovation is that you can squish it into a central 'Innovation Department' powered by innovative people. It suggests that innovation can be managed centrally and creates a false divide between 'them' and 'us', the ordinary people who are not special enough to be innovators but also off the hook because innovation with a capital 'I' is somewhere else, being taken care of by someone else. To be truly innovative, innovation must be part of every part of the business. Likewise, when ...
 
3 Signs That Managers, Not Employees, Are the Problem With Performance Management
10.08.2017
When employees leave, morale drops and performance stagnates, you definitely have an "uh-oh" situation on your hands. What happens, for instance, if the problem with employee performance has more to do with management than the employee? While this scenario can create an awkward and difficult situation, there are other reasons why it's crucial to know if your managers are actually hurting your employees' performance. Two of them: Not only will overall productivity be hurt, but you could also lose quality employees. Here are some signs for leadership ...
 
Die wichtigsten Beteiligten bei der Social-Intranet-Einführung
09.08.2017
Immer mehr Unternehmen setzen auf die Vorteile eines Social Intranets. Der Impuls für die Einführung kann aus ganz verschiedenen Abteilungen kommen. Ganz gleich, ob das Projekt von der IT oder dem Marketing getrieben wird: Es geht nicht im Alleingang. Wer muss mit an den Tisch? Nutzt Ihr Unternehmen bereits ein Social Intranet? Falls nicht, sollten Sie ernsthaft über die Einführung nachdenken. Denn es bereichert nicht nur die interne Kommunikation, sondern führt Studien zufolge auch zu einer höheren Zufriedenheit der Mitarbeiter. Bessere Vernetzung, ...
 
Social Business Needs Social Management
09.08.2017
by Harold Jarche - Social business has the potential to change the way we work, but for the most part it has not. The social enterprise is not yet here, though many talk about it, and confuse it with using social tools. For that, we can blame management. As many people, from W. Edwards Deming to Gary Hamel have observed, management is what really differentiates organizations. It was better management that allowed Japanese automobile manufacturers to dominate the North American market, using the same raw materials and work force. Most management practices ...
 
What Workplace Networks Reveal About Your Collaboration Patterns and Influence
09.08.2017
Did you know that your internal work relationships can help you be more productive in the office? Research conducted by Volometrix, now Microsoft Workplace Analytics, studied the behaviors of top-performing employees across several Fortune 500 companies and found that hi-po individuals have up to 20 percent larger internal networks than their peers. And it makes sense since highly productive people rely on their teammates to help move projects forward, push deals through approvals or work cross-departmentally towards a big product launch. According to ...
 
7 habits that every team can learn from MINIONS
09.08.2017
Life would have been so simple if it were a cartoon movie like the Minions. Wouldn't it be? But, not everything we wish could come true. 'Want to add fun to your work life and make it better than ever? Start using ProofHub.' There are, however, some lessons from the movie Minions that we all can learn and inculcate in our life, especially when it comes to team building. After all, the one thing that made these yellow organisms so powerful was the fact that they were always together! So, in this post we are going to have a look at the team building ...
 
Most mistakes are made by employees trying to follow the process set up by managers
09.08.2017
Your employee made a mistake. She apologised and you went on with your usual business. She does it again. Now you are upset. Your own boss calls, says, what is going on ? You say, it is Kathryn. She is now a toast. She will not get a good raise, ever. Your boss will not let you, even if you try. You blacklisted her in your own mind. She will quit. She is actually very good. Now consider this. Most mistakes are made by employees who are trying to follow the process set up by managers. Often, it is easy to make mistakes because of the process that has ...
 
How you Treat your Employees will determine the FATE of your company!
09.08.2017
Two in five CEOs fail within their first 18 months of leading an organization, according to a study published in the Harvard Business Review. One-third of chief executives from Fortune 500 companies don't make it past three years. Achieving goals requires your teams' support and commitment. If your team is not on board, this could lead to you being unsuccessful in your leadership role. Here are four of the most common pitfalls that can cast you in a negative light and "turn off" your employees thereby rendering your leadership ineffective. The "Marionette" ...
 
The Soft Skills are the Hardest
09.08.2017
In The Friend-Zone Modern organizations have a lot of grey areas. One of those ambiguous areas is in how leaders create connections between themselves and their team members. "I'm a very casual person. I like being friends with the people that I work with." Says Skottie O'Mahony of BancVue, "I kind of consider them my family. I'm very passionate about my team. I'm very protective of my team, and I'm very transparent." It's been said that having friendships with your employees or staff isn't a good leadership strategy. We can't say for certain if this ...
 
How to Make Work More Meaningful for Your Team
09.08.2017
There is a well-known story about a cleaner at NASA who, when asked by JFK what his job was, responded "I'm helping to put a man on the moon." This anecdote is often used to show how even the most mundane job can be seen as meaningful with the right mindset and under a good leadership. Today, more and more employees demand much more than a good salary from their jobs. Money may lure people into jobs, but purpose, meaning, and the prospect of interesting and valuable work determines both their tenure and how hard they will work while they are on the job. ...
 
The Different Modes of Collaboration (and Why They Matter to Your Business)
08.08.2017
When we talk about collaboration we typically assume it's a single behavior -- we either collaborate or we don't. But by treating collaboration as a check box that's ticked off when we roll out a suite of digital tools, we leave it to the fates if collaboration will magically happen ... or not. At Innosis we have identified two very different modes of collaboration. By understanding them, we can develop a more strategic approach to collaboration as a culture, and the tactics that can produce it. So what are these modes and why do we care? Passive ...
 
How to engage your ecosystem to collaborate at scale in the Two Rooms: Summit and Social
08.08.2017
by Jeremy Scrivens - I have been writing about the future of business and work as the experience of collaboration at scale in the Summit (Physical) Room and the Social (Virtual) Room. I recently spoke at the Festival of the Web in Perth on the topic of Collaboration at Scale is the New Innovation through the Two Rooms. I shared four powerful stories to illustrate the power of these Rooms which every business and community needs to co-create the future with their staff and members. The stories are The Mushroom Farm - Summit Room: Australia #VibrantHealth ...
 
Five reasons why new forms of organizing and digitalization go hand in hand
08.08.2017
Without any doubt, we live through a renaissance of organization design as a discipline. Organizations large and small engage in organizational experiments. Radical new models emerge, are refined and adopted - be it self-management models like Holacracy, the responsive org movement, network organizations, or tribes and squads. As we have argued before on this blog, such management innovations are to be applauded. Even if not every "radical new approach" proves that radical upon close inspection (or that new, for that matter), the overall trend is welcome ...
 
More than mere digital transformation
08.08.2017
by Harold Jarche - Is the automation of what has traditionally been human work inevitable? I know what you're thinking - there's some things that robots can do well, but there's a lot of things that they can't, and it will be a long, long time before they can match or outperform humans in these tasks. Construction, food preparation, agriculture, mining, manufacturing... while many of these jobs can be automated, my job absolutely cannot be taken by a robot. I'm safe. Sorry, but that argument is deeply flawed. Thanks to accounting conventions and tax ...
 
Process Automation
08.08.2017
by Stan Garfield - Process automation: tools that automate previously manual processes, such as producing proposals, creating presentations, developing products, managing surveys, and managing reporting Many business processes have been automated with commercially-available or custom applications. Those that are knowledge intensive can be considered for inclusion or integration with a KM initiative. Examples include proposals, presentations, product development, surveys, and reporting. In proposal production, much of the content is standard boilerplate ...
 
Leadership is NOT measured by what you received from your people, but by what you have given them
08.08.2017
They say "If you are the smartest person in the room, you are in the wrong room." No. If you are the smartest person in the room, you did not hire well, you did not invest in your people, or you may be simply withholding information from them. The only investment with guaranteed high returns and no risk are your people. "Train people well so that they can leave. Treat them well so that they stay." Training people is part of treating them well. Training is not just sending them to a class or a conference. It is trusting them to do something that they ...
 
8 Bad Mistakes That Make Good Employees Leave
08.08.2017
Creating a stable environment that promotes achievement, unity, and personality is essential to successful workplaces. It's tough to hold on to good employees, but it shouldn't be. Most of the mistakes that companies make are easily avoided. When you do make mistakes, your best employees are the first to go, because they have the most options. If you can't keep your best employees engaged, you can't keep your best employees. While this should be common sense, it isn't common enough. A survey by CEB found that one-third of star employees feel disengaged ...
 
Was passiert in 12 Wochen "Working Out Loud"?
07.08.2017
von Ilona Libal - Die Methodik Working Out Loud gestaltet Zyklen von 12 Wochen Dauer. Jeder braucht dafür eine Stunde pro Woche. Kleingruppen von fünf Persönlichkeiten aus unterschiedlichen Abteilungen, Berufen, Hintergründen tun sich für diesen Zeitraum zusammen, um den Zyklus gemeinsam zu durchlaufen. So entsteht vernetztes Arbeiten, das aus ganz unterschiedlichen Quellen befruchtet wird. Transparenz und Kooperation statt Konkurrenz und Geheimniskrämerei. Wissen wird geteilt und kann sich multiplizieren - es bilden sich Grundlagen für neue, disruptive ...
 
The Unchained Enterprise: Welcome To Wireless Collaboration
07.08.2017
Have you noticed that across the enterprise - from Ethernet to headsets - we're ditching cables? The 'wireless office' is a little like the 'paperless' equivalent, something that we aspire to and can continuously work towards. Do you know how much time wires cost us productivity-wise? The often-used term "five-minute meeting tax" refers to the time spent before a meeting while we look for wires, adaptors and connect to in-room screens. If research is accurate and we attend an average of 62 meetings each month then that's more than five hours lost each ...
 
Team messaging apps go mainstream, could have ripple effect
07.08.2017
As team messaging applications such as Slack and Cisco Spark grow in popularity, they could decrease reliance on email, 1-800 customer service numbers and even LinkedIn. If it's hard to believe that team messaging apps could replace corporate email, then you may be surprised to learn they just might make customer service 1-800 numbers extinct too. Qumulo, a Seattle-based enterprise storage startup, uses team collaboration app Slack as its primary communication tool with customers. Each one gets its own dedicated Slack channel, along with an invitation ...
 
5 Innovation Keys for the Future of Work
07.08.2017
by Jacob Morgan - By embracing trends and new technology while still staying connected to customers and the core foundation, companies can innovate and prepare for the future. As technology grows and changes, the world changes-it's a basic idea of innovation and showcases the importance of thinking outside the box, especially as technology grows at an astronomical pace. Leading the charge for innovation is Xerox and its CTO Sophie Vandebroek. At Xerox, innovation is all about helping customers serve their end users better and making sure everyone ...
 
Assessing your organization's digital transformation maturity
07.08.2017
While there are perennial capabilities and skills that are required for business success (e.g. investment, leadership, culture, change management and governance), digital transformation requires new capabilities that organizations need to acquire and develop mastery around. With most organizations now several years into their digital transformation journeys, many are looking to measure progress, gauge maturity, and benchmark against peers in their industry. The key questions are how to assess this maturity, what are the key pillars and elements of maturity, ...
 
Four Trends Disrupting Internal Communications
07.08.2017
Across every industry, companies are adapting to the fast-paced, messy, and changeable nature of digital communication. But in the world of constant online connection, not only does every consumer have access to a mass communication platform, every employee does too. It's no longer enough for companies to update their external communications approach; a twitter handle and a blog aren't going to cut it anymore. The time has come for internal communications to take on the challenges and opportunities of 21st century communication. A new eBook by IC Kollectif, ...
 
Measuring Engagement and Culture: TheCR's Community Engagement Framework
07.08.2017
by Rachel Happe - How do you measure engagement? Or culture? The state of the art in measuring engagement is to measure click-throughs. That's not asking very much. And it certainly won't get you to collaboration, co-creation or innovation. Far too often engagement is thought of as one specific activity and therefore a switch; either someone is engaged or they are not. The reality is far more nuanced. In communities, viewing and clicking on content is not enough to build relationships or community value. Unless community managers can create a culture ...
 
As the Pyramid of Maslow tells us: love and cherish employees
07.08.2017
A workplace really has to be a very meaningful part of our life as employees, in order to let us excel at doing our job. The extent of our productivity and creativity is therefore more dependent on social exchanges, than the way that daily tasks and input are provided to us. Scientists Debra Grace, Ceridwyn King and Joseph Lo conclude this after conducting a survey that was completed by employees working for food and non-food retailers, health services, real estate services, cleaning and household services and other miscellaneous services. Their report ...