Social Business Digest
by caro

#socbiz
Curated hints on Digital Transformation, Enterprise 2.0, Enterprise Social Networks, Social Intranets, Social Collaboration, Knowledge Management, HR 2.0, ... and all the rest
Dr.-Ing. Carsten Rose – Effective: 17.03.2017 23:00
 

Week 11/2017

Social Business Digest by caro - Week 11/2017
 

Where Chat Collaboration Software Falls Short as a Community Tool
17.03.2017
When it comes to offering support choices, many firms believe they can save a little money and streamline the process by using a popular new tool, even if it isn't the right tool for the job. In this instance, many companies have been choosing chat collaboration software such as Slack for this purpose. There are inherent problems with taking this route. And a lot of it comes down to the old adage about using the right tool for the right job. Where Chat Software Breaks Down Online Communities: A Solution that Works But Is it Worth It? A Clear Choice - ...
 
Defining the Digital Workplace: Core Elements and Capabilities
17.03.2017
It could be argued that every workplace today is a digital workplace, given the variety of new and emerging technologies now in common use. But in reality the digital workplace is more than the sum of its technologies. As Paul Miller CEO and founder of boutique consultancy Digital Workplace Group (DWG) explained in the first of this two-part series yesterday, the defining elements of a powerful digital workplace include a digital presence -- a set of diverse services, devices and tools that allow people and content to be available wherever we are; Speed ...
 
Felix Schröder, HIRSCHTEC, versteht das Social Intranet als Eintrittstor in den digital Workplace
17.03.2017
An Begriffen mangelt es uns in der Digitalen Transformation wahrlich nicht: Social Intranet, Digital Workplace, Enterprise Social Network - all das sind technologische Schauplätze, auf denen Mitarbeitende, Management, Unternehmensleitung und -kommunikation agieren sollen. Bei Mitarbeitenden ist oft Unsicherheit zu spüren, was nun bitte wo platziert wird, werden soll. Das Panel "Empfehlungen für den Entwicklungspfad vom Social Intranet zum Digital Workplace" entwirrt den Knoten, und Felix Schröder zieht bereits heute im Interview die ersten Fäden gerade. ...
 
Great Customer Experiences Start with Operational Excellence
17.03.2017
The biggest factor impacting the customer experience isn't the front-line employees or the last touch customer-facing applications -- it's the operational systems buried a few layers down in the enterprise architecture. Companies often misinterpret customer experience to mean the experience at the last touchpoint. They train customer service and sales people to be customer-centric, create the best online and mobile UI and invest in social engagement and listening. However, all these investments are futile if the underlying operations are not ...
 
Will the Gig Economy Make the Office Obsolete?
17.03.2017
The gig economy, where independent consultants, contractors, and freelancers create portfolios of work in lieu of one full-time job, is transforming the way we work by disconnecting work from an office. In the traditional jobs economy, employers often require employee attendance in the office five days a week, eight hours a day. Gig economy employers, in contrast, focus entirely on performance, not attendance in the office. It doesn't matter if the idea for how to solve a problem or the insight to craft a new strategy is generated in the middle of the ...
 
If you don't trust your employees to work remotely, you shouldn't have hired them in the first place
16.03.2017
Building software for startups is a huge challenge. Not because writing the software itself is that hard, but most startups have managed to create the least optimal places to do work. In my 10+ years of experience as a software engineer at startups, I cannot trust employers to provide me with an adequate work environment, and this holds me back from doing the best possible work for them. I am an ambitious, driven individual, and I want nothing more than to provide the places I work with my best possible output. I will give whatever company I am working ...
 
Collaboration Leads to Success in Digital Workplaces, SAP Survey Finds
16.03.2017
Enterprise collaboration improves workplace performance and leads to happier, more engaged employees. But effective collaboration requires more than broad strategies and endless meetings, which leave employees with too little time for the critical work they must complete on their own. Rather positive, effective and efficient collaboration policies should be incorporated into the workplace through technology, processes and organizational culture -- goals most companies still haven't mastered. Those are key findings from a new study on collaboration ...
 
What the Heck Is a Digital Workplace Anyway?
16.03.2017
"Forces colliding in the workplace are putting stress on the traditional ways of managing and structuring work." "New and emerging technologies are transforming the type of work employees perform, as well as where and how work gets done." Wow. That's quite a lot to digest about the effects of technological, cultural and demographic changes on workplaces of all kinds -- and it comes from no less of an expert than the Gallup organization, which has been providing data-driven news based on polls, daily tracking and public opinion research since 1935. ...
 
Digital Transformation May Require Company Culture Shift
16.03.2017
Organizations see the correlation of employee experience and engagement with productivity and innovation. The intersection of these positive employee attributes is directly traced from a well-implemented digital workplace ecosystem. It is not an "if" but a "when" for organizations that have not digitally transformed, as it ties directly to competitive advantage. An overarching strategy, comprehensive design and seamless integration delivers an atmosphere better able to exploit challenging business conditions. This digital transformation should align ...
 
The 7 Factors that Influence User Experience
16.03.2017
User Experience (UX) is critical to the success or failure of a product in the market but what do we mean by UX? All too often UX is confused with usability which describes to some extent how easy a product is to use and it is true that UX as a discipline began with usability - however, UX has grown to accommodate rather more than usability and it is important to pay attention to all facets of the user experience in order to deliver successful products to market. There are 7 factors that describe user experience, according to Peter Morville a pioneer ...
 
Are Internal Social Networks Ungovernable?
15.03.2017
I recently ran a workshop for one of EK's clients that was designed to discover, document, and then model how their internal social network (Yammer in this case) was running in their organization. The idea was to figure out if the company could use Yammer less organically and more deliberately for communication and collaboration. The company is relatively new to social networks. They turned Yammer on about 7 months ago and initially just let it run, watching how employees used it without any real institutional encouragement. The result was about what ...
 
Your phone has already fixed chat fragmentation
15.03.2017
How many chat systems do you use? If I look at my own device and exclude work-related Slack messages, I'd say 50 percent of my chats are in iMessage, 30 percent WhatsApp, and 20 percent are some mix of SMS, Snapchat, Instagram direct messages, Skype, Twitter DMs, and Facebook Messenger. My colleagues in Japan overwhelmingly use Line while my friends in China do the same with WeChat. My security-minded friends, meanwhile, all use Signal or Telegram. And still, there are many more chat systems to choose from. That's probably why the XKCD comic ...
 
Integrating Social Media Across the Enterprise at Adobe
15.03.2017
Lauren Friedman is Head of Social Business Enablement at Adobe. She runs Adobe's enablement infrastructure programs to establish integrated social media strategies that empower business functions, ultimately elevating Adobe as a social business. In this role, Lauren infuses social media into every aspect of the way Adobe does business. Adobe is a technology leader. Most people know about Photoshop and the Adobe Marketing Cloud, but they may not be aware of the full breadth of their solutions. The company provides everything needed to design exceptional ...
 
How to Reward Your Community Members
15.03.2017
Community management operates by a golden -- if unwritten -- rule: give to your members long before you plan to ask for anything in return.At the end of the day, community building is about making your members feel like they're better people for having been part of your community. But how do you accomplish that? You do it one day at a time, with the right rewards in place that resonate with your members. Lay Your Community's Foundation with a Rewards System When Extrinsic Rewards Don't Work When Extrinsic Rewards Do Work Intrinsic Rewards How Do You ...
 
The Social Network Map
15.03.2017
This post continues our series on key SWOOP indicators. The 'Social Network Map' is prominently displayed on the Personal Tab, as a personal social network map. A second social network map representation is available at the Enterprise tab level, to identify how business units or offices, or the like, are connected via inter-group connections. Can you believe that the first social network map like this one was created some 80 years ago? It was hand drawn to document a girls' friendship network in a New York school. Today we have more automated methods. ...
 
Social Network Analysis: SNA, ONA, VNA
15.03.2017
by Stan Garfield - Social network analysis: mapping and measuring of relationships and flows between people, groups, organizations, computers or other information/knowledge processing entities; the nodes in the network are the people and groups, while the links show relationships or flows between the nodes - provides both a visual and a mathematical analysis of human relationships (from Valdis Krebs) Social network analysis (SNA) maps and measures relationships and flows between people, groups, or organizations to improve communities, identify missing ...
 
Wir brauchen mehr Change-Leader!
14.03.2017
Das digitale Zeitalter hat begonnen. Wir stecken mitten in der 4. Industriellen Revolution. Die meisten Unternehmen befinden sich am Anfang ihrer digitalen Transformation. Über "digital" und "Transformation" wird schon länger viel gesprochen. Dabei steht aber häufig die Technologie im Vordergrund: Fragen zu Big Data, Künstlicher Intelligenz, Automatisierung und Robotik, Internet der Dinge, neuer Informations- und Kommunikationstechnologie, uvm. Ein Wandel ist aber nicht nur eine Frage der Technologie, sondern setzt auch auf den Ebenen Kultur, Struktur ...
 
Be not afraid: Believe in ESNs
14.03.2017
by Rita Zonius - Change can be a scary thing. In an increasingly social business world the arrival of enterprise social networks (ESNs) in workplaces has been met with a mixture of enthusiasm and anxiety. The truth is you have nothing to fear--while it will change the way everyone works, it is only for the better. Many large organizations have tools to manage the ebb and flow of high amounts of information. Staff tend to either help or hinder the flow of information and we've all worked with sharers, hoarders and people with styles somewhere in between. ...
 
Beware Collaboration-Tool Overload
14.03.2017
Employees are struggling to cope with an abundance of tools, prompting providers to try to simplify things for them. There are few markets in corporate computing hotter right now than collaboration applications and services. But with that success comes a challenge: How do the providers of those apps and services hold on to customers who are feeling overloaded on collaboration? Startups such as Box Inc. and Slack Technologies Inc. have soared to billion-dollar valuations by offering workers new ways to share documents, create group chat sites, videoconference ...
 
7 Practical Ways To Get Your Execs Using Social Media
14.03.2017
This week I visited Berlin to talk employee advocacy and social leadership with internal communication professionals. A key part of this session focused on leadership social coaching because social business has to start with social leaders. Altimeter/LinkedIn research shows that executives at socially engaged companies are 50% more likely to actively encourage employee use of professional social media. On the flight home yesterday I read a fascinating HBR interview with John Legere, T-Mobiles tweeting CEO. He explained that... "Social media has become ...
 
Building Communities Through Competition (The Case Of Kaggle)
14.03.2017
Don't believe a community is a forum with good questions and helpful responses. This pervasive mindset limits the potential of your audience. Kaggle has 500k members. It's the most important data science community in the world. It's a huge success. And it's almost entirely oriented around competitions. Companies post data sets, prizes, and members compete to solve them. This is entirely different from how most people approach communities. It's worth exploring what lies beyond the typical range of community approaches. The fastest growing communities ...
 
The seven decisions that matter in a digital transformation: A CEO's guide to reinvention
14.03.2017
A successful digital transformation requires making trade-off decisions. Here's how successful CEOs guide their business's reinvention. Being the CEO of a large company facing digital disruption can seem like being a gambler at a roulette table. You know you need to place bets to win, but you have no idea where to put your chips. Of course, digital transformations aren't games of chance. But they do require big and bold commitments in the midst of uncertainty to reinvent the business rather than just improve it. Stay current on your favorite topics Subscribe ...
 
Community Management und Hierarchien - Gegensätze oder anpassungsfähig?
13.03.2017
von Sebastian Thielke - Vor kurzem hatte ich die Chance, mit Ellen Trude zur Enterprise Digital Arena auf der CeBIT 2017 ein kleines Gespräch in Form eines Interviews zu gestalten. Ausschlaggebend für das verbloggte Interview waren vier Fragen, die sich auf Community Management, Organisationsformen und Lernformen wie Working out Loud bezogen. Mir war es in diesem Zusammenhang sehr wichtig, dass diese Elemente sich verbinden und dass es hier kein schwarz und weiß gibt, sondern die sinnvolle Ergänzung der Themen untereinander. Aber vor allem ist mir das ...
 
Digital Workplace Tools Are No Excuse for Sloppy Work
13.03.2017
Has the quality of our work suffered in the digital workplace? With digitization comes a world of research at our digital fingertips, increased collaboration opportunities, automagical spelling and grammar correction and instant sharing for review and approvals. We should be getting better with all this digital help. But just the opposite seems to be happening. The Doctrine of Completed Staff Work Rule #1 The one with crowdsourcing Rule #2 The one where Siri takes my job Rule #3 The one where half-baked ideas replace polished artifacts High Performance ...
 
The Art of Collaboration Implementation
13.03.2017
by Christian Buckley - Successful collaboration implementation is a big issue for many organizations, and for many different reasons. Collaboration plays a big part in the success of any business or organization, regardless of their size. Many companies are searching for a solution to help increase communication and teamwork. Of course, collaboration can mean many different things to many different people -- both across business units, but also within a single organization. The first step in any successful collaboration strategy is to define the exact ...
 
Global digital workplaces need a language strategy
13.03.2017
Truly global digital workplaces span continents and countries. They encompass a workforce divided across many business divisions and roles. As organisations are designing and delivering the latest generation of global intranets and digital workplaces, they're running up against an age-old challenge: language. While English is the default 'working language' of most global businesses, it's easy to forget that the day-to-day interactions of staff in local business units may be very different. To ensure that the digital workplace is a complete success, there ...
 
The Secret To Online Community Success (Hint: It's Not The Technology)
13.03.2017
by Vanessa DiMauro - You wouldn't begin building a house without architecture and design in place. But that's what many companies do when they decide to build a branded online community. They select a technology platform and quickly move to the implementation stage without crafting the business plan, outlining the goals and measures of the community - and most importantly, understanding their customers' needs and how the community will serve those needs. If you want your online community to succeed, you need to do a lot of "pre-shoveling" - spending ...
 
7 Rules For Measuring and Improving Online Communities
13.03.2017
Did you use the wrong tactics or were the tactics badly executed? Are you measuring the metrics that matter to you or to metrics you heard someone else was measuring? Are you just looking to impress your boss or are you sincerely looking for ways to improve your community? When we do use data in online communities, we use it badly. There are 7 simple rules that might help: Don't measure anything you don't have a process to improve Don't open an analytics package before you know what to measure Don't measure someone else's strategy Measure if your tactics ...
 
Want Happy Employees? Here's What to Do
13.03.2017
Organizations need to invest in culture, technology and their own physical space to keep employees happy and engaged. Jacob Morgan, author and futurist, shared those thoughts on the CMSWire-Igloo Software webinar last week, "The New Rules of Employee Engagement." "Your ROI doesn't come from investing in one of these things, two of these things or even all three at a mediocre level. You have to do an awesome job at all three," said Morgan, author of the upcoming book, "The Employee Experience Advantage." Many organizations recognize these employee-experience ...