Social Business Digest
by caro

#socbiz
Curated hints on Digital Transformation, Enterprise 2.0, Enterprise Social Networks, Social Intranets, Social Collaboration, Knowledge Management, HR 2.0, ... and all the rest
Dr.-Ing. Carsten Rose – Effective: 24.03.2017 19:00
 

Week 12/2017

Social Business Digest by caro - Week 12/2017
 

Menschen oder Ressourcen?
24.03.2017
Ob es in der IT ist, in einem Call-Center, oder anderswo: Manchmal, wenn ich einen Manager frage, mit wem er arbeite, ist die häufigste Antwort: "Ich habe Ressourcen." Daraufhin beginne ich einen Dialog, aus dem ich nie sicher bin, als Gewinnerin hervorzugehen. Über das Thema "Auch wenn Stühle, Tische, Rechner und das Netzwerk eindeutig Ressourcen sind, kann man wirklich annehmen, dass eine Person, ein Mann, eine Frau, die Ressource einer Organisation ist? Und Sie? Betrachten Sie Ihre Kinder, die jungen Menschen, die Sie erziehen, deren Ausbildung Sie ...
 
Drive Engagement and Interaction Voluntarily via Team Collaboration Chat Apps
24.03.2017
Emails are almost extinct. The need to stay glued to your office desk is no more a necessity to stay connected with teams. Chat applications are here and are changing the way teams collaborate and communicate with each other with increased mobility. Chats have gone a long way from being reserved only for socializing purposes to hosting important team discussions and meetings where ideas are born and rolled out. Team chat apps built for iOS and Android devices are the new collaborative tools that business people thrive on. Chat apps solutions are seeing ...
 
Features, clicks, and little details
24.03.2017
Some people were afraid to post using their real names. So we recently switched on anonymous posting in our community. This could be a powerful tool if it were a 'tick box' alongside a comment someone was writing (like submitting reviews on our online community platform comparison tool below) It doesn't work well on Discourse. On Discourse it's a strange symbol hidden beneath an avatar option no-one will see. Nice idea, bad implementation. That small detail might prevent hundreds, possibly thousands, of people from sharing valuable posts. One prospect ...
 
Millennials aren't coddled -- they just reject abuse as a management tactic
24.03.2017
Younger employees keep getting stereotyped as insecure and needy. Perhaps the rest of us need to reconsider why we find it normal for bosses to be jerks Recently, the University of British Columbia's faculty of medicine circulated a video meant to make its instructors aware of "student mistreatment." With a minor-chord piano medley providing the soundtrack, viewers were asked to avoid putting students on the spot with questions, to minimize "cold and clinical" interactions, and to cultivate "safe" learning environments for the young residents. It seems ...
 
Notification System Design
24.03.2017
This is a post about the different challenges that come along with working on notification systems from a product perspective. I'm going to overload the term "notifications" in this post, but what I mean is: in-product notifications, push notifications, email, and system generated text messages. My experience in this space has been from spending some time working on Quora's notifications, Quora's feed, and Email (Gmail / Inbox). I've been wanting to write this post for a long time (almost two years actually) because I think notification systems are a ...
 
The Gig Economy Celebrates Working Yourself to Death
24.03.2017
Last September, a very twenty-first-century type of story appeared on the company blog of the ride-sharing app Lyft. "Long-time Lyft driver and mentor, Mary, was nine months pregnant when she picked up a passenger the night of July 21st," the post began. "About a week away from her due date, Mary decided to drive for a few hours after a day of mentoring." You can guess what happened next. Mary, who was driving in Chicago, picked up a few riders, and then started having contractions. "Since she was still a week away from her due date," Lyft wrote, "she ...
 
15 Steps to Achieve a Successful Company Intranet
23.03.2017
by Tim Eisenhauer - Company intranet software is one of the most powerful tools on the market for modern businesses. It's gaining traction at an impressive rate. When properly used, it can streamline all of your businesses processes, keeping you and your employees on task at all times. It eliminates many of the stressful aspects of the workday. As with any type of application, your intranet shouldn't be expected to run at peak level without any human intervention. There are many techniques you can employ to get the most out of it. With the ...
 
Are You Ready for the Intelligent Workplace?
23.03.2017
For hundreds of years, paper was the medium of choice for storing and transmitting information. We designed our workplaces around the fact that people had to be physically located with the information they needed. An army of clerical workers housed together in offices provided the human computing power necessary for information and data processing. Following in Paper's Footsteps A Fundamental Shift Is on the Way The Intelligent Workplace: Enter with Open Eyes and Minds [...] ...
 
What Do You Want A Community Visitor To Know?
23.03.2017
If the first question is what do you want a visitor to do, the second is what do you want a visitor to your online community to know? Do you want them to know this site is unique or special in some way? If so the site has to offer something unique or different from any other community in its field. This will require custom development. Place it prominently. Do you want them to know this is a popular place to hang out? If so, show lots of activity taking place, display the number of members participating, and highlight any other success metrics. Do you ...
 
Community "IRL" - 4 Ways to Energize Your Online Community With Live Events
23.03.2017
Everything's going great. You're successfully running your online community of customers, partners, influencers, developers, bloggers, and others in the sphere of your company's ecosystem. But you're still thinking, "How do I supercharge the passion I know is locked in all these awesome advocates online? How do I help my community create more meaningful bonds beyond their keyboards?" Those are great questions and here come some answers! We are social beings. As powerful as online community engagement can be, nothing replaces personal, face-to-face networking, ...
 
5 Things You're Doing to Alienate Your Community Members
23.03.2017
Everybody has a set of painfully annoying quirks they don't immediately recognize. Just ask my wife. She'll tell you all about mine. As a community manager, you're no different. There are aspects of your leadership and communication style that will inevitably rub some people the wrong way. So it helps to know where those blind spots are, so you can manage them. Today, I want you to consider your management style and the kinds of choices that may hurt your efforts to build a community. To do that, we'll turn to an unlikely example: sports. Here are 5 ...
 
Why HR Can't Lead Cultural Change
23.03.2017
Edgar Schein and the subject of organizational culture are forever linked due to his pioneering efforts in the field. His hallmark book, Organizational Culture and Leadership, has been a resource for more than 30 years. Ed shared insights from its recently released fifth edition during an interview at the Human Synergistics Ultimate Culture Conference last fall. Ed explained his original motivation for the book came from things he encountered as a consultant. He shared an important example as he contrasted his work with (the now defunct) Digital Equipment ...
 
5 Workplace Practices That Are on Their Way Out
23.03.2017
by Jacob Morgan - A lot of change is coming in the future of work, but we can start by removing these five outdated work practices from our offices: Some things, like hair scrunchies and jazzercise, simply run their course and go by the wayside. The same should be true for things in the workplace, but sometimes it can take a little longer for people to realize those practices and trends have reached their end. As we head towards the future of work, more outdated practices will start to be replaced by newer, more innovative thinking and streamlined, employee-friendly ...
 
Management-Ansätze: Warum agile Unternehmen mehr verdienen
22.03.2017
Agilität steht auf der Führungskräfte-Floskelliste ganz weit oben. Doch es lohnt sich, die Worthülse mit Leben zu füllen. Eine exklusive Studie zeigt: Agile Unternehmen haben deutlich höhere Margen. Kollegen stellen neue Kollegen ein. Zwei Leute arbeiten an einem PC. Stechuhr, Boni und Beförderungen gibt es nicht, dafür viele bunte Post-ist, ganz viel Eigenverantwortung und Transparenz: Der Düsseldorfer Internet-Telefonanbieter Sipgate lebt Agilität und bringt den großen deutschen Konzernen bei, wie das funktioniert. Der Bedarf nach derartigen Best-Practice-Vorbildern ...
 
If you want more people to use the intranet at work
22.03.2017
by John Stepper - For me, it started in 2007. After almost 15 years of working on trading floors, I was close to losing my job and was looking for some other way to add value and stay employed. That's when I started thinking about the intranet. A list of failed experiments [...] Do you see a pattern? We were so focused on technology, on trying tool after tool, that we missed the parts about helping people and solving problems. "This will change everything" The biggest lesson What I would do now [...] In short, I'd try to help people experience a better ...
 
Why You Should Be Measuring Community Vibrancy
22.03.2017
Charisma, drive, perception - all so-called "soft skills" essential in today's workplace. Yet despite being widely known and valued, soft skills take a back seat to more defined skills like writing or expertise in Excel. Those are the skills employers use to grade your resume. But how far will Excel get you if you can't get along with your coworkers or persuade your boss to try a brilliant new idea? While considered less weighty than other skill sets, soft skills are critical for success. Vibrancy metrics are the soft skills of the online community world. ...
 
How important is it for employees to belong?
22.03.2017
Belonging isn't a feeling we often discuss in a workplace context, but a report released by Culture Amp drawing on research from a survey created with Paradigm suggests it's a feeling we're going to be talking about a lot more in 2017. The New Technology Industry Diversity and Inclusion Report 2017 presents seven key findings. Some, like the observation that perceptions of what constitutes diversity vary across people of different backgrounds and ages, are unsurprising. Yet it's satisfying to finally have the data and insights to confirm our long-held ...
 
The Real Reason Your Employees Can't Innovate
22.03.2017
CEOs talk incessantly about innovation. They want innovation, but they can't get it. Their teams disappoint them by failing to come up with big, out-of-the-box ideas at the rate the CEO is looking for. CEOs who get upset by their team's inability to innovate are blind to the reality that the innovation problem rests squarely on their shoulders. You can't legislate big ideas. You can't force people to come up with radical concepts. As CEO you either create a culture for innovation and get the innovation you want, or you don't ...
 
How Every Industry Can Learn From The Open Source Movement
22.03.2017
The idea of a communal society has always been suspect. From the nihilism of the nineteenth century Fourierists to the wide-eyed optimism of the hippie communes of the 1960s, they are seen as somewhat well meaning, but also destructive and naive in their assessment of human nature. Still, go on the Internet today and you can't click or swipe on anything without hitting an open source community. Starting with basic technologies like Linux and Apache all they way up to highly specialized ones like Spark and Cloud Foundry, it's hard to find any core technology ...
 
Windhunde und Cargo-Kulte schaden dem digitalen Wandel
21.03.2017
von Gunnar Sohn - Gestern habe ich mich zum wiederholten Male über Berater-Luftpumpen geäußert, die einem jeden Tag irgendwelche Tschakka-Botschaften zum digitalen Wandel an den Kopf knallen. Es sind merkwürdige und zumeist nicht sehr geistreiche Gestalten. Sie hämmern Begriffe, PowerPoint-Folien, Best Practice-Beispiele, Benchmarks, Empfehlungen für das Prozessmanagement und technokratisch-ganzheitliche Werkzeuge in den Raum und bleiben dabei Diener des alten Systems. In ihrer Wissensanmaßung vermitteln sie Gewissheiten und goldene Erfolgsregeln mit ...
 
Are You a Digital Transformation Laggard?
21.03.2017
The secret to long-term business success is "digital transformation" -- or so we've been told repeatedly over the last three years. At conferences, during meetings, in conversation, no matter what the original topic, the talk inevitably returns to digital transformation. And while I buy the premise, the reality is messy. Organizational dynamics, installed technology, available technology and a rapidly evolving industry greatly complicate the process of digital transformation. Which has resulted in a common phenomena: over and over people tell me ...
 
Peer-to-Peer Recognition and It's Effect on Employee Motivation
21.03.2017
Employee motivation is hard to quantify, but our company never shies away from a challenge. As a global business network dedicated to happiness at work, Happy Melly is backed by an 11-person team focused on helping people increase job satisfaction. We live and breathe experimentation, so we take ideas and test drive them on each other. And so in the spirit of our culture of adventure and analysis, a few months ago our founder Jurgen Appelo suggested we see if we could draw any tangible data from our peer-to-peer recognition program, one of our ongoing ...
 
Peer-to-Peer Recognition: Embracing an Employee Motivation Theme
21.03.2017
In part one of our analysis of peer-to-peer recognition, we discussed how we use the concept of Merit Money to recognize team members at Happy Melly. Compared to traditional, management-based bonus systems, Merit Money encourages peer-to-peer recognition. Team members reward each other with points based on pre-defined company values. The Bonusly tool converts points into tangible rewards. When evaluating this system, four overarching themes surfaced repeatedly. Employee Motivation Theme #1: Self-Learning Employee Motivation Theme #2: A Learning Stimulator ...
 
Double Down on Your Community's CTA
21.03.2017
Do you think Reddit's homepage would be better if it was shorter? What if it was divided into different sections with a featured top 5 list, a place to get involved, a place to search, and a big graphic announcing members can 'join, share, and connect' with people like themselves? Reddit's homepage works so well because it doubles-down on what the audience most wants to do; browse discussions to find something entertaining. It's important to double-down on the most important call to action instead of trying to cater to every possible CTA. Almost every ...
 
Industry 4.0: The Five Steps Towards A Digital Supply
21.03.2017
If the vision of Industry 4.0 is to be realized, most enterprise processes -- manufacturing, product development, customer relations, and the workplace itself -- must become fully digitized. A critical element will be the arrival of the digital supply chain. The supply chain today is a series of largely discrete, siloed steps taken through marketing, product development, manufacturing, and distribution, and finally into the hands of the customer. Digitization brings down those walls, and the chain becomes a completely integrated ecosystem that is fully ...
 
Hierarchy is Detrimental for Human Cooperation
21.03.2017
Abstract Studies of animal behavior consistently demonstrate that the social environment impacts cooperation, yet the effect of social dynamics has been largely excluded from studies of human cooperation. Here, we introduce a novel approach inspired by nonhuman primate research to address how social hierarchies impact human cooperation. Participants competed to earn hierarchy positions and then could cooperate with another individual in the hierarchy by investing in a common effort. Cooperation was achieved if the combined investments exceeded a threshold, ...
 
Social Business ist der Dreh- und Angelpunkt des Digital Workspace - aber nicht nur
20.03.2017
Kommunikations- und Kollaborationslösungen sind das zentrale Drehkreuz des digitalisierten Arbeitsplatzes. Keine anderen Lösungen werden hier so viel genutzt wie etwa E-Mail, Telefonie und Webkonferenzen. Des Weiteren sind viele Anwendungen mit Kommunikations- und Kollaborations-Tools verknüpft, um sie effizient nutzen zu können. Die Entwicklung geht dabei dahin, auch immer mehr Mechanismen von Social Networks zu integrieren - nicht um z.B. E-Mail zu ersetzen, sondern um sie wieder bestimmungsgemäß nutzen zu können. In der Zusammenarbeit und Kommunikation ...
 
Digitalisierung: Was die Re-Organisation der IT-Abteilung ausbremst
20.03.2017
Das Schwierige an der Digitalisierung ist offenbar nicht die Technik, sondern die Organisation von Menschen und Prozessen. Das zeigte die IT-Trends-Studie 2017. Das gilt sowohl auf Unternehmensebene, als auch auf der Ebene der IT-Abteilung. Dementsprechend würde ich erwarten, dass jetzt viele Projekte zur Transformation von IT-Abteilungen anlaufen. Aber weit gefehlt. Verschließen CIOs einfach die Augen vor dem, was notwendig ist? Mittlerweile haben deutlich mehr der in der Studie befragten CIOs Schwierigkeiten bei der Digitalisierung - von 60 Prozent ...
 
User-Experience-Juwelen: Interviews und Beobachtungen
20.03.2017
Stellen Sie sich vor, Sie suchen den Schnappschuss vom Wasserfall in einer Sammlung von 378 Urlaubsfotos. Wahrscheinlich werden Sie in einer wohldurchdachten Ordnerstruktur schnell fündig. Oder Sie nutzen die Sortierfunktion in Ihrem Fotobearbeitungsprogramm, vielleicht auch die Kombination aus beiden Möglichkeiten. Spannend ist, welche Klickwege dabei selbstverständlich für Sie sind. Sollten Sie am Rechner nach Ihren Bildern oder Dokumenten suchen, so unterliegen Sie nicht nur den gegebenen technischen Restriktionen, sondern auch den Intentionen der ...
 
Digital Transformation Initiatives Can't Ignore the Employee Experience
20.03.2017
by Brad Grissom - Most digital transformation initiatives currently focus outward on the Customer Experience and for good reason. How customers interact -- and more importantly, how they expect to interact -- with companies today has been significantly influenced by consumer-focused technologies. As customers, we desire simple, lightweight, and intuitive interactions that quickly get us to our goal. Companies that are providing these interactions are excelling in customer service, satisfaction, and new acquisitions. Companies that provide novel experiences ...
 
Networked knowledge creates value
20.03.2017
by Harold Jarche - As we enter the network era, the dominant technology is the internet and working knowledge is distributed through professional communities. Compare this to the last 75 years where the company was connected to a factory and knowledge was delivered from business schools. Tangible goods, best practices, and standardization are being replaced by intangible assets, emergent practices, and transparency. In the network era, business is changing. In the networked knowledge triad, I tried to show how real value creation today happens outside ...
 
Rethinking the Corporate Love Affair with Change
20.03.2017
Managers have a tendency to belittle the people we see as "resistant to change" - the employees who don't change fast enough. But this bias toward speed and change - and above all, speedy change -- belies humanity's innate, and often advantageous, embrace of a blend of change and stability. The effective executive knows this to be true, and welcomes change into some parts of the organization, while holding it at bay from others. [...] There is a tremendous, if largely invisible, cost to chasing management fads when your people could instead be getting ...
 
We Are All Adults Here
20.03.2017
by Simon Terry - Our relationships with our parents are some of the most significant relationships in our lives, for better or for worse. We cannot and should not try to replicate those relationships at work. It is time that our workplaces adopt the policy "We are All Adults Here". Playing at Parents and Children When Netflix set out to define its culture as a startup, one of the core ideas was "we are not family here". Netflix explicitly set out to leverage a radical idea of establishing its culture on adult-adult relationships. They want employees ...
 
Is It Time To Brand Flip?
20.03.2017
by Sarah Goodall - As I travelled on the London Underground recently, I noticed a huge advertising campaign by Apple. They've covered some of the tube stations with user generated content. Amazing images that customers of their product have created using their product. What's more, Apple credit the customer on the advert. This morning I dropped by Tesco, a global UK retail chain, to pick up my shopping and I noticed the have done something similar. They're showcasing customer recipes all over the store via their Love Food Stories campaign. Real ...